Rogers outages and service status in Grand Falls, New Brunswick

Problems in the last 24 hours in Grand Falls, New Brunswick

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Grand Falls, New Brunswick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jimmy Korderas (@jimmykorderas) reported 7 minutes ago

  Was on hold with @Rogers for 2 hours yesterday before getting hung up on an hour and 20 minutes today waiting to speak to a costumer representative. I don't want an AI conversation. I don't want to email anyone. I want to speak to an actual human to help me with my issue.

• 
  Sharon (@TheSharonHope) reported 9 minutes ago

  @Rogers why is your wifi never working? How am I supposed to work from home now?

• 
  Billa (@hello17755) reported 9 minutes ago

  @Rogers i have been waiting on the phone 📞 for 45+ minutes and listening to a message; there is bit of wait; use to provide good service; may be we need new management team. Fix it before you start loosing your loyal customers.

• 
  Andrea JA (@Godblessedchild) reported 9 minutes ago

  @RogersHelps I am unable to get through to Rogers from last week concerning my new location and it is impacting my ability to work from home. This is quiet unacceptable. I need help ASAP

• 
  Rita (@ritasummerstar) reported 11 minutes ago

  @RogersHelps you just disconnect calls now and tell customers to call back later? What ******** kind of customer service is that?

• 
  quaffer (@quaffer) reported 12 minutes ago

  I have not been able to get to @rogers for tec support in 4 days. I hang on the phone for almost two hours on two occasions and then the call hangs up. Why should any paying customer wait 2 hours for a call to he answered? Obviously not enough people working there. 1/

• 
  Rina Alexis ♏♋♏ (@Rinah75) reported 12 minutes ago

  @ImpatienTourist @Rogers Didn't get me anywhere and i spend hours and hours on hold with them. @Rogers has THE WORST CUSTOMER SERVICE IN CANADA. I'll be switching carriers in December when my contract ends!

• 
  BNKB (@banknotekb) reported 14 minutes ago

  @RogersHelps @Rogers I purchased the Africa Travel Pass and it doesn’t work. I was promised an update within 24 hours and received nothing. I then waited 2 more hours for a specialist, only for the chat to be ended without resolution. Can someone help before I escalate this to the CCTS/CRTC?

• 
  Sir Ahole🇨🇦🇮🇪🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@aarsenault72) reported 19 minutes ago

  @JayGenXer @Rogers Teksavvy has hreat customer service, but almost never need to call em. Maybe once in almost 2 decades. Had Teksavvy for maybe 12 or 14 years, then had to switch back to Bell for fibre ( before Bell was forced to share infrastructure), because Teksavvy was being crushed with slower speeds. I despise Bell. Their customer service is even worse then Rogers. I switched to Rogers cable high-speed because I just couldn't take Bell anymore. Rogers sucked as well. Finally, Teksavvy secured a high speed Fibre network a few years ago and I switched back.

• 
  Shell (@Shell29at) reported 19 minutes ago

  @JayGenXer @Rogers Yeah, they don’t seem to care about customers anymore or customer service