Shaw

Shaw Outage Report in Alix, Alberta

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Alix, Alberta

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Alix and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Alix, Alberta 02/05/2026 14:35

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Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (60%)

    Internet (60%)

  2. TV (17%)

    TV (17%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • TylerWoloshyn Tyler (@TylerWoloshyn) reported

    @Shawhelp We are experiencing no internet or television in Kelowna. What’s the estimate for the fix?

  • ArmisArmy Eric Armitage (@ArmisArmy) reported

    @Shawhelp Argh. Just wanted to speak to a human so I didn't have to type out the answers to the multitude of questions over chat. Scheduled 2 callbacks so that they would be "ready" to speak to me but had to hang up after 20+ mins of being on hold both times when THEY called me.

  • DarioWpg DD (@DarioWpg) reported

    @Shawhelp Is internet down in River Park South?

  • KingMizoMadeIt Unknown Mizery (@KingMizoMadeIt) reported

    @ShawInfo we cannot log into the my shaw app and find the account we have through your company. when adding account the email is associated with it says "Account ** already has a Shaw ID. Before you can add it, the current Primary Shaw ID must remove themselves as primary." - can you help

  • ToddSaskatoon Todd (@ToddSaskatoon) reported

    It takes forever to resolve an issue with @Shawhelp via chat. I feel sorry for all the CSR's that have to handle probably a couple dozen customers at one time. So far I'm 15 minutes in and may / may not have verified my identity yet.

  • KostasKritsilas Kostas Kritsilas (@KostasKritsilas) reported

    @Shawhelp Don, our Wifi is unstable due to too many WiFi networks being on the same channel. We are on 300MB/sec and a Bluecurve Gateway. There are 6 WiFi networks on 2.4GHz Ch1, and 5 on 5GHz Ch155. How do I change the BlueCurve Gateway's WiFi Channels?

  • hananasaur hananasaurus rex 🦖 (@hananasaur) reported

    @Shawhelp Thanks. I called Shaw support and there is an outage in my address. I hope the outage page gets updated soon.

  • asterixyk Nenad (@asterixyk) reported

    @Shawhelp sunalta SW-internet down?

  • VictorReSean ReSean (@VictorReSean) reported

    @ShawInfo POWER OUTAGE IN POCO. HELLLLLP

  • bourbondave_ca dave (@bourbondave_ca) reported

    @Shawhelp is there an outage in the Highlands (just outside Victoria). We’ve got no TV or internet but nothing is listed on your support page.