Shaw Outage

Hey @Shawhelp, fix my interwebs

@Shawhelp My internet has been down for 9 hours and my home phone isn’t working either.

@Shawhelp Lacombes been down for 4 hours. We've had outages at least 3 times a month the past 4 months. This is ridiculous. Do better.

@MrCampinCDN @Shawhelp Glad to know I’m not the only one having this issue.

@_ThePrncss @Shawhelp I got rid of Shaw and went to Telus Fiber 300 down and 300 up. It is the best, haven't had an issue yet. Shaws 20 up is horrible!

@ShawInfo I wait for your customer service for more than 5 minutes between chat with Yemi WHZ9, but She didn't hold for 3 minutes as per policy. Thanks. Really bad customer representative...

@Janet87022234 Hey Janet! Sorry to hear that! We only deal with the programming/broadcast of the local Shaw Spotlight channel, so we're not able to get any information regarding your install/services. However, our friends over at @Shawhelp might be able to help though!

@Shawhelp internet outage on Ker Ave. Construction going on in neighbourhood

@Shawhelp Is there issue with webmail today, all I am getting is it saying my account is not active (was working fine 2 days ago).

@MindlessChaos02 @ShawInfo I used to be able to pause, quickly run out to store then play, now it’s already playing when I get back and I can’t rewind. Totally sucks.

@CReligion9 @Shawhelp It's awful. I'm burning. Ugh

@Marksman_One @Shawhelp Help

@OilDonkey @Shawhelp Don’t have that problem with Telus Optik. They will probably give you something decent also if you switch. Like a tv or tablet. Just saying!

@MindlessChaos02 @ibrbxx2 @ShawInfo Either with more limits on features or more hours of my wasted time. Shaw sucks.

@MindlessChaos02 @ibrbxx2 @ShawInfo I know how to reset a box. I have to do that all the time with their shitty boxes. I’m talking about a service I’ve always had that suddenly they’ve stopped. Resetting doesn’t fix it, sadly.

@MindlessChaos02 @Breeze_CA @ShawInfo Yup total piss off. I had to reformat once over bad firmware upgrade, it wouldn't roll back.

@Breeze_CA @ibrbxx2 @ShawInfo Could be a problem with your box, or a problem with their updates. I don't know the specific company or your set up. Giving you more generalized tech fixes. The fact they are sending you updates is probably a good thing. Many companies don't even try and you are left with crap

@Breeze_CA @MindlessChaos02 @ShawInfo It's easy to do, where the power cord plugs into to back of the box is the reset button, hit it and reboot the box. If it doesn't work unplug it wait then reset it and reboot.

@ibrbxx2 @MindlessChaos02 @ShawInfo Well they better come fix it. I’m tired of wasting my time pushing buttons on things that worked.

@MindlessChaos02 @Breeze_CA @ShawInfo I'm sure that's what happened Mr T, she got a bad update & needs to do a reset and or cold boot.

@Breeze_CA @ibrbxx2 @ShawInfo Just FYI, make sure you have it updated to the most recent update. Then try rebooting like the guy suggested. Beyond that you would have to contact tech support/ consumer help. I wish you the best of luck.

@Breeze_CA @MindlessChaos02 @ShawInfo Lol ****! Unplug for a few minutes. Do a cold boot and should be good, if not do the reset then unplug and cold boot.

@Breeze_CA @ibrbxx2 @ShawInfo That's dumb. Definitely see what the issue is. There is no reason to limit the functionality now if the box is physically capable of doing it. Sometimes rollouts are weird. Companies will use older stuff for several years and then just spring a new gen. Its annoying.

@Breeze_CA @MindlessChaos02 @ShawInfo Lol ****! Unplug for a few minutes. Do a cold boot and should be good, if not do the reset then unplug and cold boot.

@MindlessChaos02 @ShawInfo Maybe live was a bad term. I meant currently broadcasting, I’ve always been able to rewind and rewatch that. At least for many many years, now Shaw is restricting that option.

@Shawhelp #ShawGoWifi There is no known issue with the Shaw Go Wifi accesibility, and you can access the free wifi, so the issue is with either your phone or the Twitter app, or a combination of either. I am sorry, but there is very little I can access from a Non-Shaw customer.

@Breeze_CA @ShawInfo Shaw's on my shit list these days.

@WxKenYYC @cityofcalgary @fortcalgary @CalgaryLRT @311calgary @Shawhelp @environmentca @Shawhelp #ShawGoWifi There is no known issue with the Shaw Go Wifi accesibility, and you can access the free wifi, so the issue is with either your phone or the Twitter app, or a combination of either. I am sorry, but there is very little I can access from a Non-Shaw customer.

@Shawhelp seems something major issue with Shaw connectivity. I'm wondering if anyone really gets 300 Mbps connection, at least I'm not on one. multiple follow ups on live chat, hours of waiting in customer care queue, and now multilple questions n answers in DM. No luck yet..

@CermetCrysAlot @Shawhelp SHAW YOU ARE SUPPOSED TO HELP NOT TELL ME IM WRONG

@Shawhelp Sent dm and waiting for some help. Thanks

@Shawhelp I was able to get on customer care call few weeks back but they wanted me to be at home and didn't take any complaint. Strange!

@Shawhelp It's over wifi. It's been six months I'm using Shaw. I was on a pay as you go connection earlier and upgraded to Shaw 300 contract hoping for better speed. But no luck. While chatting with you I'm on a call with customer care waiting for half hour now.

@Shawhelp Thanks for the help. My sister just told me to stop bustin' your chops, so . I guess I better.

@Shawhelp 6513 58 ave. I see on Twitter I’m not the only person having issues in Innisfail

@Shawhelp Hi Steph, no, I just don’t think it’s necessary to allow access to my location for a service I pay good money for. There are other ways to know I’m in Canada, eh.

@YEGSoccerDome Please get in touch with @shawinfo and ask them to install Shaw Wi-Fi at the Dome ! This would be awesome for anyone waiting on the sidelines. @ShawInfo should be able to do the installation for free in order to provide its customers a better service.

@Lorne_Corbett @Shawhelp Exactly. Now @Shawhelp wants me to DM my account settings so they can say it’s my reception or crap like that Hapoens every time I have a concern.

@Shawhelp need help please

Hey @Shawhelp my internet is down. I dm'd. Please help.

@thiief @Shawhelp Sounds like a good way to get help from them 😁

@Shawhelp hi internet connection down. Tv & phone ok can you help

@Shawhelp hi my internet connection stopped. Unplugged & restarted unit. Tv & phone work. Help

Just by searching the word” Shaw “ you’ll find complains after complains about how slow the internet is !! Seriously either fix it or tell us to switch companies @Shawhelp @ShawInfo

@Shawhelp That did fix it and is my usual go to, however, I had done that very recently. Within the last few days, the Arris, portal has indicated three separate times that it could not make connection with the main terminal. Thanks for the help.

@Shawhelp internet has been crapping the bed all evening. It goes down I reset everything then it disappears off my wifi options for a few hours comes backs lets me join..ten minutes later I get disconnected again

@Shawhelp FIX MY INTERNET!!!

@Shawhelp hi I contacted ur agents three times complaining about how slow my internet is ! It’s 2019 and I still cannot wrap mY head around the fact that your internet is only working when I’m 1 meter away from the router!!!! Fix this or money back. Maybe @Telus have better deals

@Shawhelp Hello Steph - the issue has resolved itself. It’s unusual as a friend in Parksville, an hour drive away, had the same issue & went through multiple techs for a resolution a week or so ago. Glad the glitch resolved itself faster!

@ShawInfo 45mins on hold to speak to a Customer Service rep...now I know why I'm cancelling.

@Shawhelp I told you your service sucked. Lost my hockey game again. Thx shaw. Wish I had Telus #telus rocks

@shawhelp your tech disconnected and didn’t call back and the wait time online is going up. I have online final exams. Help me.

@Shawhelp My cable boxes channels 3 through 10 not working and they are showing Calgary programs in stead of Edmonton. Also when I try to click on these channels I get and error no content on these channel

@Shawhelp help

@Shawhelp your internet service is absolutely terrible, my download speed is literally 1 mbps! This is ridiculous

@_ThePrncss @Shawhelp Hate broken internet. If I could I would send you my internet I'm not using.

@Shawhelp could you please set up an appointment for someone to come out and fix my connection issues...i have to restart the box several times a day and my internet lags every morning and every saturday and sunday...pay so much for the service and it sucks

So a little update on my internet... after over 24 hours IT'S STILL BROKEN. Let me tell ya I am about to have a meltdown.. full princess style if they don't fix it soon.. I miss my peeps. I GOT GOALS TO HIT BOO.. @Shawhelp

I complain a lot about Shaw's service, and there are things that really annoy me, but I have to say that I stick with them because the techs who come out and install/fix things are top notch, just amazing service. It's the only thing that keeps me with @ShawInfo. #aboveandbeyond

UPDATE: Hard boot of the modem seemed to fix the problem. #Kudos to @ShawHelp for their prompt responses & help. Back to speedy browsing (333 Mbps down & 35 Mbps up)