Shaw Outage

@Shawhelp Who do I talk to about mobile issues

@Shawhelp not possible for Internet customer to purchase mobile service over the weekend? Trying via the website and it directs me to chat where no one answers

@Shawhelp my bluecurve is flashing amber. I contacted tech support but they weren't able to do much. I don't think there's maintenance in my area either :(

@Shawhelp has got to be THE MOST INEPT company out there. Been 5.5 hours so far just trying to swap out equipment. Offering $25 credit. WTF?! #worstcustomerservice #badcustomerservice

@Shawhelp is there an issue in St Vital area? Our internet has been down for an hour and the modem is flashing a yellow led

TV glitching again @shawinfo. Can’t watch the Olympics- we are calling again to get this resolved!! Constant problem.

@Shawhelp Exactly why should I Pay more When this issue Is not new How is a new modem for extra money I do not have the solution You don't need information to answer that

@Shawhelp The answer is No No I do not want additional charges No your service has not improved But yes I can contact crtc

@Shawhelp why do I have to pay extra money, to get a new modem,in order to access my internet? The tech that is here said this is my ONLY solution #yourservicesucks

@Shawhelp like this is never gonna be fixed

@Shawhelp It's constant and persistent. I reset my router all the time, move it to different locations in my house. The service is just awful.

@reslus @koodo @ShawInfo Koodo doesn’t offer me deals which make sense either so I negotiated one which works for me plus it’s impossible for me to use much data despite not working from home

Hmm I've been with @koodo for over a decade and they have never offered me any deals that made sense. Now I see @ShawInfo Mobile has 24.5 more GB than my existing plan for the exact same rate.

@Shawhelp It seems like service was restored

@Shawhelp internet is down in Richmond by kwantlen and alder bridge

@Shawhelp I connected with tech support. Looks like they have to send someone out. Thanks for the help again.

Definitely need to port out of @ShawInfo @Shawhelp mobile. 99% of their network is on Nationwide system. For which they just provide 2GB bandwidth. Rest 25GB I have goes to waste. Pathetic. Ugh.

@CanBball the @TSN_Sports app isn’t clear which channel your game is on tonight & as usual my @Shawhelp guide is even worse. Do you guys know what channel I need to set my pvr to? Help please!!

@Shawhelp can we get technical support for business here? I’ve been been on hold on the phone for quite some time. Still on hold now.

@BACullenyyc @Shawhelp What was the problem?

@Shawhelp For the 100th time my internet sucks ***. I had faster dial up Really frustrating

@Shawhelp I have checked the wifi, this started happening when the Olympics started, may be a heavy usage issue?

@Shawhelp is the internet down in Calgary SE

@Shawhelp I just send you a DM. Please check. Please help. Otherwise I'll be without internet for the long weekend.

Very disappointed in the customer service from @Shawhelp I have never had issues with cancelling services form Sasktel or Telus. Will definitely not be a returning customer

@BACullenyyc @Shawhelp That’s bizarre. I’ve been a Shaw customer for over 25 years and have never experienced any significant issues.

So. Over a day now without @Shawhelp fixing my Internet, TV, Wifi. Over 4h spent with live chat and a technician on the phone from Belize. They tried everything, “node” was down. Node is up, services still down. No physical technician for DAYS yet. I’ll be looking for a credit.

@Shawhelp i have your internet service in Alberta. Can i add a new internet service to a vacation property in bc to my existing account?

@Shawhelp None of this works. The service is awful

@ShawInfo your wifi has been horrible for the last month. It goes out multiple times daily which is really bad for those working at home #dobetter