Shaw Outage Report
Why is my Shaw service not working?
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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Shaw reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Shaw compensate me for the outage?
The recent Shaw outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Shaw if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Shaw has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (60%)
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TV (17%)
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Wi-fi (9%)
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Total Blackout (6%)
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E-mail (6%)
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Phone (1%)
Live Outage Map
The most recent Shaw outage reports came from the following cities: Medicine Hat, Edmonton, Calgary, Surrey, Vancouver, Victoria, Ponoka, Maple Ridge, Nelson, Airdrie, Burnaby, Creston, Toronto, Fort Saskatchewan and Richmond.
| City | Problem Type | Report Time |
|---|---|---|
 Medicine Hat |
Internet | |
| Edmonton |
Internet | |
| Calgary |
Internet | |
| Calgary |
Internet | |
| Surrey |
Wi-fi | |
| Calgary |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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JRODDD101
(@JaredinLangley) reported
@Shawhelp WHEN WILL SERVICE BE RESTORED IN WALNUT GROVE! if it's not on soon I'm switching to Telus....
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Closetag
(@closetag) reported
@Shawhelp Just went past fire site and there were ZERO Shaw vehicles visible. The “following few hours” are passing by here without service. Realize you’re just passing on what you’re told but are you starting to wonder if what Shaw Comms management is telling you is a bunch of nonsense?
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Anita Dadeh
(@AnitaDadeh) reported
@Shawhelp Maybe get your **** in order. Because there's no reason for my internet to only work 30 minutes a day
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jasonbateman
(@jasonba97917738) reported
@Shawhelp @apeindrapes Do you guys even think when you respond on here ? It’s great to know other people have internet. It really is. We are asking for ourselves. Why ******** would I care that your other customers have internet right now ?
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Derrick S
(@bertseyebrows) reported
@Shawhelp when can we expect service to be restored in the Willoughby Langley area? Trying to stay patient given the circumstances but 0 services for this long is making things difficult.
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Derrick S
(@bertseyebrows) reported
@Shawhelp We’ve been pretty patient, 32hrs now without service and very few updates.
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Trevor
(@TDogg83) reported
@Shawhelp @PatrickSelby3 @shawhelp why should we have to request a service credit? We have been without connection for 31 hours now. We should expect to see it on our billing statement to reflect the outage
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아무개
(@ahmuhgae) reported
@Shawhelp It has now been over 40 hours since the #internet was down. This is not acceptable. We are living in year 2021. All the other areas in #langley have their internet back except for my neighbourhoods. @CTVVancouver @NEWS1130
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Samson Nonu
(@samsungnonung) reported
@Shawhelp can I get an updated update on the outage in Langley. 36hrs no internet.
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Terry Yee
(@likiud) reported
@Shawhelp when can Langley get their service back? This is really costing me $$$ as I work from home and had to use my phone data. It's been 30+ hours already. I hope we get some compensation.
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KatyKrisp
(@KatyKrisp) reported
@Shawhelp I’m in Langley and my internet is still not working even though others in my building have their service back
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Leonard Hessels
(@leonard_hessels) reported
@Shawhelp So again Tech support is no support Now I can not set recordings Because of a signal issue I can set recordings.... by going to guide and doing it one episode at a time But not able to set series recordings Over it Take your equipment Let me out of my new contract You suck
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Toony
(@Toony24_) reported
@Shawhelp I’m going to agree that statement is false. Nobody I know including my self that has been affected by this outage has service back yet
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ncr veqks
(@veqksy) reported
@NotYair @ShawInfo internet provider. the transmission box burnt down in a local fire
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Sarah I Khan
(@theSarahKhan) reported
So fed up with the crap internet service from @ShawInfo Any other internet providers you'd recommend in the Manitoba area?
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JRODDD101
(@JaredinLangley) reported
@Shawhelp @closetag STILL NO SERVICE!?!?!?!? LOOKS LIKE ILL BE SWITCHING TO TELUS!
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Stephanie 🍁
(@MyrtleCypress55) reported
from
Langley, British Columbia
@Shawhelp Langley City just went down too! Any eta on when this will be back online?
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Kyle Blanchett
(@BlanchettKyle) reported
@Shawhelp is the an outage in the Edmonton area? We have lost all connection to our 4 Shaw tv devises.
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ncr veqks
(@veqksy) reported
no wifi the last 48 hours. all i wanna do is play fortnite battle royale fix the transmission box morons @ShawInfo
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Joen
(@_J_o_e_n_) reported
@Shawhelp customers welcome to the ********. Expect longer wait times and **** customer service since @RogersHelps bought Shaw. #fuckrogers
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Jwd7150
(@jwd7150) reported
@ShawInfo ok so far I live in calgary I'm a new customer and I'm trying to set up my email and the number a shaw lady gave me at sunridge is completely god dam unless I'm seriously feel like I'm dealing with telus again and they were idiots!!!
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sara tamagotchi
(@sara_audreyyy) reported
@Shawhelp just got service back at 82/207A
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Grant Gaumont
(@GrantGaumont) reported
3 day wait to get a tech when my Shaw internet goes down? Cool. Cool cool cool. @Shawhelp
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jasonbateman
(@jasonba97917738) reported
@Shawhelp Go **** yourselves. Great to know we will go to bed another night with no internet while you clowns go home and ********
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the love below
(@1800beaudry) reported
@ShawInfo your internet service eats ***
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Terry Yee
(@likiud) reported
@Shawhelp I've been checking the page all day today and yesterday and have been super patient. This is worst than the Rogers outage.
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Closetag
(@closetag) reported
@Shawhelp will it be more, “working on it”, “no ETA but a few more hours” then “Good night, see ya tomorrow!” from Shaw for Langley customers without service for a second night? Gonna be hard to get a Telus install appt with everyone leaving at this point.
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ReadyforGreen
(@bradaball) reported
@MrHackersHouse @Shawhelp Totally unacceptable for a technology company to have such poor infrastructure, planning and apparently no redundancy. Blaming BC Hydro for the outage...30 hours of no connectivity! @shaw
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Rob Stewart
(@robbie_stew) reported
@Shawhelp I talked to them, was on hold for an hour but they said they were working on the problems from the fire to get internet working in Langley
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valent|n0
(@lubasndo) reported
@Shawhelp any reported internet outage in burquitlam area?