Shaw Outage

@Rictorscale1123 @_ThePrncss @Shawhelp True man I used to have that problems with my old service always going out and throttled. The way it was resolved was changing carriers lol

@VoidedOath @Shawhelp But the issue is it was fine for months and then all the sudden its been compete shit. Which has now been months. And it's two different PCs that I have used in that time frame.

@artbuf56 @ShawInfo @TELUS Oh trust me, Shaw is just as trashy as Telus. Love that we're forced to pick one of two terrible service providers. I'm currently getting 10% of the download speed that my plan offers with @ShawInfo.

@Shawhelp your customer service representatives are absolutely brutal!!!!!!!! Terrible service experience!

@ShawInfo somehow Shaw only cares about acquiring new customers but their after sales service is mehh ... been a customer for 4 years now, never got any offers or sales or any credits. new customers always get sales and now $250 credits.

@Shawhelp @Shawhelp Hello, my internet / cable is down

@_ThePrncss @Shawhelp I was having the same problem turns out my mother board has to internet ports so I tried the other port and it 100% fixed it

@Shawhelp Our cable has been down since Thursday morning.....tired of waiting on calls. We are in Garrison Woods-South Calgary.....

@Shawhelp fix your internet service it always drops in and out it's a joke at this point

@passey_r @Shawhelp Yes it's stupid expensive IMO

@_ThePrncss @Shawhelp Shaw is trash here in Canada boo. Like complete trash. Hope they figure their shit out.

@Shawhelp ok that sucks. thanks tho.

@DJ_Biff_WPG @Shawhelp I had them move the modem/router. Made a huge difference! Also, I stick to 5G. No problems since.

It’s 2019 and I’m 50 feet away from my WiFi and can’t get a signal. @Shawhelp fix your shiet

@Shawhelp please check my DMs - no sound on Channel 444 (LivePD) - came on for one commercial and then cut out again when the show came back on.

@Shawhelp @lebobuzz Hey Shaw, focus on getting your own service up and running instead of poaching Telus customers. Also, now on my 4th replacement modem in 4 months so Shaw isn’t killing it either

@Shawhelp @Yabko1959 Umm...Shaw is down too.

@Shawhelp @Slawuta This tech note is mislabeled ‘southern alberta’ on the support site

@_ThePrncss @Shawhelp that’s terrible. mine’s in the process of finally getting fixed, i’ve just completely stopped streaming because of it since it’s so disheartening when you’re having a great stream & BAM you get hit with this. i wish you the best!

@_ThePrncss @Shawhelp yup i’ve been having the same problem for the past month & a half. it took them this long to finally confirm it was an external issue that’s actually effecting hundreds of other people. they kept trying to blame my hardware/building’s wiring

Boy, would sure love to watch but my @ShawInfo service is down. @CFL @EdmontonEsks

@ShawInfo Never had enough to reach my house even LOL. I had to switch to @TELUS

Hey @shawhelp - have been noticing intermittent upload issues from YYC to SEA (Twitch streaming). Happening from multiple locations, residential and business accounts.

@shawhelp is there an issue with the cable in Calgary village 6220 17 ave SE

@shawhelp is there an issue with the cable in Calgary village 6220 17 ave SE

@Shawhelp I’m a long time customer who is upset by their bill. I’ve been on hold for 47 min and waiting on the online chat for 25 minutes to talk to someone. Telus flash sale is looking like a better option by the minute

@Shawhelp Hi shaw help, I wanted to swap one of my a la carte channels for another one. I have the 10 channels for $22 thingy.... I want to swap National Geographic for CNN plz

@ShawInfo I am so disappointed in your customer service in the last 2 years I have all of your services and none of them work right and it seems that no one there cares about it

@Shawhelp requesting a service call. Down continously for over a month

@ShawInfo I have been trying to get ahold of a customer loyalty agent. Keep being hung up on.

@ShawInfo @Shawhelp Your incompetence and shitty service are costing a young man his ability to stream - so, in the world of streaming, this rates your service as somewhere between animal abuse and domestic violence. I'm not happy to be with @TELUS but I'm glad I'm not with you.

@marcellam @KenCoach @TELUS @Shawhelp @TELUSsupport responded - with “we haven’t got any information for you”. Brutal. All their social proactive stuff is “brand forward” but nothing about this issue. They should tear a page from @bchydro re: communicating on outages.

I just spent the last three hours of my night trying to troubleshoot my laptops connection to my damn wifi. @Shawhelp

@Shawhelp @ShawInfo I just waited an hour and forty five minutes on hold after being told at the beginning that the wait time was between 35 and 45 minutes. This is the third time I’ve called in the last three days with extended wait time and shitty service. Can’t wait for @TELUS

@Shawhelp HELLO. HELP ME WITH THE INTERNET. IT AIN’T WORKING!

@Shawhelp Is there an outage in Sioux Lookout near 3 Sturgeon River Rd. I called tech at 4:30pm and our Shaw internet was down.

@Shawhelp we are experiencing total all day blackout at our buisness, customer service won't tell us anything because we do not own the account. Owner is in another city. We just want to know what's going on. Hard to run a buisness with no phone or internet. bill has been paid.

@Shawhelp I just wanted to schedule a service disconnection because I am moving to a new location where Shaw Internet is not available. The online chat would not allow me to do so.

Holy shit @ShawInfo your website agent won't let me perform an action online, and your phone wait queue has me in position #429. Incredible.

@Shawhelp internet, tv AND phone are down AGAIN

@Shawhelp its ok. we had nothing but problems for years with the service provided by shaw, we were literally told by shaw techs we were better off switching to telus, so we did.. and we’re happy. thanks for reaching out though. 😁

@ShawInfo and yet you cant run 100 feet of new cable between a box and my place to fix corroded crappy lines.

@Shawhelp Internet and phone down 1193 Kingsway

@FiRE_Layn @ShawInfo Well you could always have worse. You could be running down to my house and then using my shaw internet.

@Shawhelp internet is down...again. Getting a more than a little sick of this every 5 days. Just had a tech here last week.

@ShawInfo without internet for over 4 hours. Tech Dept wasn't able to help. If this nonsense is not fixed ASAP willbdump your service tomorrow.

@ShawInfo is now sending a 3rd tech to tell us our internet isn’t working, 6 weeks of terrible internet service! Love the business plan - get customer in a contract then stop providing the services and make the customer continue to pay! #FRUSTRATION

@ShawInfo Nah. I use lightspeed which uses your network and charges its customers less than half than you do.

@ShawInfo 3rd time internet and cable have been down in 15 days. What a joke. Telus here I come.

@ShawInfo Not enough customer service skills to staff a McDonald’s during a graveyard shift.

@Shawhelp our services our down

@Stevenayres49 @timbenwell @DAZN_CA @premierleague @DAZNSucks @daznglobal @Shawhelp I guarantee the issue is with @DAZN_CA. Follow @DAZNSucks for similar complaints. I have 300 down fiber optic Internet with my main devices hard wired and it never worked for me. Don't let them tell you that your Internet is the problem.

@ShawInfo I don’t think you guys do enough to keep existing customers why would I pay $50 more for same services as a new customer...oh u say promotion u into side chicks I ma dump you

@Shawhelp please give update on phone line issues

@ShawInfo I think there is technical issue with your phones. I have been on hold for 4 hours was quoted 35-45 mins @CTVVancouver

@Shawhelp pls help me. I have been on chat line for soon 1.5 hours and no resolutions and now no agent around

@Shawhelp I want to cancel

@Shawhelp No signal issues. This is home phone related no wifi. Wifi signal is strong in the house. Someone is monitoring home phone now so we will see in a few days.

@menard_ray @Shawhelp Home phone costs me less per year than that booster would. Though I’ve looked into it a few time. Like I said phone worked fine for the last 10+ years just having issues these past 2 months. Could be the home phone modem is 10+ years old and just needs to be replaced.

@TELUS sucks 10mins with @Shawhelp and it's all sorted for Friday installation...