Shaw Outage Report
Why is my Shaw service not working?
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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Shaw reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Shaw compensate me for the outage?
The recent Shaw outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Shaw if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Shaw has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (60%)
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TV (17%)
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Wi-fi (10%)
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Total Blackout (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map
The most recent Shaw outage reports came from the following cities: Edmonton, Cochrane, Calgary, Medicine Hat, Lethbridge, Vermilion, Edgewood, Airdrie, Vancouver, Coquitlam, Chestermere, Canmore, St. Albert, Atwood and Surrey.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Wi-fi | |
| Edmonton |
TV | |
| Cochrane |
TV | |
| Edmonton |
Internet | |
| Calgary |
Wi-fi | |
| Edmonton |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Kate Woolley
(@katetakespics) reported
Nor should I have to spend tomorrow on the phone to unwind this mess with @ShawHelp and the collections company. But I will. There’s ZERO appreciation for customer time in this industry. Canadian Telecoms - we deserve better.
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bumble.prince
(@bumbleprince) reported
@Shawhelp hello, will this outage be fixed soon?
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Kate Woolley
(@katetakespics) reported
After YEARS of a good customer relationship with @ShawHelp, they did NOTHING to help when I needed new gear, attempted to INCREASE my bill as a fix & now waste my time with this collections ****. Bottom line, this isn’t acceptable @CRTCeng
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lini⁷
(@darlenebatoon) reported
@Shawhelp any wifi maintenance work in and around Bridlewood/Somerset area? our internet connection is down for an 1 hour now
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CoW mAn
(@CoW_mAn) reported
Home alone suffering from shingles, hell of a time for the home internet to go down @ShawInfo
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Chris Gordon
(@FredNurke) reported
Good morning @Shawhelp, what is a "temporary video stream error"? I see others noting a cable outage in Port Coquitlam at least.
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Shanny 🇨🇦🇺🇦
(@NickelPickel32) reported
@VSM0824 @Shawhelp @ShawInfo Im having issues. Won’t let me change the channel. Says channel is not working at this time. I’ve tried unplugging and it’s still not working
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Irs
(@Irs87370805) reported
@Shawhelp Shaw tv commercial not acceptable. ..sets poor example for kids
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Paul Michna
(@MichnaPaul) reported
.@Shawhelp cable, internet and phone are down in #Delton #yeg. Nothing on your website about an outage. What's going on?
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Rob
(@RobYEG) reported
@ShawInfo After several attempts talking with customer service on the phone and just getting frustrated I was getting ready to cancel my service. After taking with Alex @shpk mall to see what could be done. I got more services for cheaper. what’s is going on with phone support?
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Still Helen for now
(@shellacsister) reported
@Shawhelp Is your e-mail server down? Mom & I are unable to access our e-mail accounts.
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One Frame
(@oneframeoff) reported
@ShawInfo internet outage Mount Pleasant
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Vic S. Maan
(@VSM0824) reported
@Shawhelp @ShawInfo Are there reports of Shaw Cable/Net issues in the Tri-Cities? #help
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Alexis Somers
(@Kitsune__Alexis) reported
@ShawInfo It looks like there's an internet service outage affecting the City of Calgary. Any idea on when we can expect services to be restored?
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Alexis Somers
(@Kitsune__Alexis) reported
@ShawInfo It looks like there's an internet service outage affecting the City of Calgary. Any idea on when we can expect services to be restored?
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Kelly Sapergia
(@kjsapergia) reported
@shawhelp Lately, whenever an emergency alert has been issued, I don't hear any audio as the alert is displayed, not even the tone. There's just a long period of silence. Is there a way this can be resolved?
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Shane from the plain, but not in...
(@ShaneRedflag) reported
@Shawhelp Morning, do you have an outage reported in NE YEG?
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Craig Properzi
(@abwingfan) reported
Hey @ShawInfo just curious why my mail on my cellphone is reloading mail again all the way back to 2021 and before. Real pain in the ***. Please help. Last time it loaded so much the phone wouldn’t operate.
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Jbug
(@TheJbug79) reported
@Shawhelp Given I have seen multiple people “report disruptions” now with the same issue, I suspect this is a delivery problem and not something to do with my location specifically.
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Kate Woolley
(@katetakespics) reported
Customers shouldn’t have to waste HOURS of their time on chat/call, BEG for a fair rate, a new piece of equipment, or the same service a *new* customer is offered @Shawhelp
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James McKevitt
(@therealMcKevitt) reported
@Shawhelp hello Shaw, is Shaw email currently down? I cannot access it.
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Kate Woolley
(@katetakespics) reported
I didn’t want anything fancy, just something functional. They “couldn’t help” so I accepted an incredible deal with @TELUS, closed my @ShawHelp account & called to get a shipping label for the busted modem. I sent it back the next day. Tracking shows it arrived July 15th. 📦
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Chris Gordon
(@FredNurke) reported
@Shawhelp .@ShawHelp DM sent. It's just live TV that is out, the guide and On Demand content are all working. Others are reporting this. This is an area outage in the tri-cities.
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Chris Childs
(@Westendgonzo) reported
@Shawhelp do something about Shaw internet in Vancouver's west end. Constant erratic 5-10 minute drops in service are becoming really annoying. Community boards on Facebook and Reddit will show that literally hundreds of people are having this issue. FIX IT NOW
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Lynda Robertson
(@LyndaK9Ko) reported
@ShawInfo my elderly neighbour spent an hour or more on the phone for his issue and asked for a technician to come out. Would pay for one to come out. Was told ask your grandkid to come help. #Crappy #lackofservice #notanoption
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CoW mAn
(@CoW_mAn) reported
@Shawhelp They never responded so I just power cycled the modem myself but with my shingles it hurt so much I was left crying in pain. Had to take extra painkillers because of this. Wish your equipment was reliable. Also a hearty **** YOU for putting me through this
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lini⁷
(@darlenebatoon) reported
@Shawhelp any wifi maintenance work in and around Bridlewood/Somerset, Calgary area? our internet connection is down for an 1 hour now
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Vic S. Maan
(@VSM0824) reported
@NickelPickel32 @Shawhelp @ShawInfo There's issues in Coq./PoCo area. It's on their website now.
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lini⁷
(@darlenebatoon) reported
@Shawhelp any wifi maintenance work in and around Bridlewood/Somerset, Calgary area? our internet connection is down for an hour now
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Chris Childs
(@Westendgonzo) reported
@Shawhelp It's been ongoing for over a month. Everytime I call, I get the same advice "turn your router off and on", but this is a neighborhood problem and everyone is being told the same thing. It's an infrastructure problem, not a customer equipment problem