Shaw Outage

@Shawhelp Modem sends packets Zooming through the Internet Happy customer

@Shawhelp cancelled our internet now it is absolute hot garbage for the next month while we have it :D

@Shawhelp been having internet issues the last 24 hours. Can’t get my internet to work and contacted technical support multiple times. Sent you a DM as well. Thanks!

@Shawhelp No thanks. I’ve called Telus. Switching should solve my issues that you haven’t fixed since March

@Shawhelp is there currently an internet outage in Sidney BC? I lost my connection a couple of minutes ago

@Shawhelp Is there an outage in Central Saanich??

@Shawhelp almost 2 hours waiting to cancel my plan to have someone hanging up on me. Couldn't be more disappointed.

@Shawhelp i am waiting for schedule technician since 4 pm today and calling you customer service for an hour but until now no luck... what a service!!!

@ShawInfo Nope, I’m downtown #vancouver and my internet drops out over an old school network daily

@ShawInfo Not in #vancouver your customer service @ShawInfo is embarrassing

@Shawhelp is there an outage in Sidney tonight? Everything has been trying to boot for awhile

@Shawhelp @ShawInfo your customer service is embarrassing- do you not have #humans ?

Hey @Shawhelp , your upload rate constantly dipping to 0 is making my career as a streamer really, REALLY difficult. We have replaced modems, cables, routers, everything. Whatever the issue is, it is between here and @Twitch , and I'd really love if you'd fix it. Please?

@Shawhelp @ShawInfo 's chat support on the website has to be the worst think I've ever experienced. Requested to restart modem, asked if it'll auto reconnect to us, they reply yes. Come back and agent closed conversation. Open with new agent, ask if he can read the previous convo

@Shawhelp there seems to be an internet service disruption in the Blackburn area of Edmonton’s, Alberta. Are technicians aware and looking into the issue?

Leaving @TELUS because apparently I’m moving to the boonies and they don’t provide anything more than copper wire service in the new digs... 👋🏼 @ShawInfo

Where is the NFR @Cowboy_Channel @ShawInfo @ShawDirect ? Paid money to have the Cowboy Channel so we could watch the NFR and you give us some stupid tailgate party then some old rodeo. WTF

@ShawInfo I have no idea how you stay in business! I’ve been on hold now for over 30 minutes waiting for an agent to upgrade my internet and nobody is answering the “live chat”. Tough to stay loyal when your coverage AND service both suck!

@ShawInfo can I get a bill sent to me? Over the last two weeks I’ve been on hold for over 8 hours and no one can open my account so I can see a bill. It’s been three months and I’ve never received one bill. Just emails demanding payment. I want to see a bill! Please do something!

@HardcoreStu @Shawhelp This is a known issue with Shaw. They schedule people even though they know no one is going to show up. Source: Shaw employee.

@Shawhelp is the internet down in North Vancouver?

@Shawhelp The issue is not account specific.

@Shawhelp What is current ETA for customer support? Been on hold for a while now.

@brockgs @FedEx @ShawInfo I was directly transferred to another department and then sat on hold for like 20 minutes, at the end, their system was down haha.

@Shawhelp having issue with my newish modem suddenly. Wi-Fi is intermittent and no internet intermittently. Is there a known problem?

NOT getting the service I'm paying for, you are doing nothing to fix it. You *will* let us out of the contract with NO penalty & U *will* negotiate with @ShawHelp for a superb deal & U *will* be at my house in a fat hurry to remove your equipment so that Shaw can install theirs.

@Shawhelp I signed up for Shaw last week but keep getting bumped off internet. I'm on chat for help and I've been on here over 45 min but 2 agents have had to go off their shift or on their breaks. So I'm not getting helped. I don't get this service.

@Shawhelp My internet is down. Can you help?

@Shawhelp disappointed in the service my 72 yr old aunt has been receiving, especially now during covid she can’t go out no one can go in and the earliest someone can get out to help fix the situation is Friday, unacceptable. But you’ll gladly take her $$

@ShawInfo @Shawhelp can you explain why when I request a call back , I get put back on hold for 20 mins??? This is ridiculous. Need business help and have no patience for this **** service / wifi.