Shaw Outage Report
Why is my Shaw service not working?
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If you are having issues, please submit a report below.
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Shaw reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Shaw compensate me for the outage?
The recent Shaw outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Shaw if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Shaw has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (63%)
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TV (11%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (6%)
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Phone (1%)
Live Outage Map
The most recent Shaw outage reports came from the following cities: Surrey, Edmonton, Brampton, Vancouver, Red Deer, High River, Calgary, Parksville, Port Coquitlam, Victoria, Nanaimo, Canmore, Regina, Lacombe and Courtenay.
| City | Problem Type | Report Time |
|---|---|---|
 Coquitlam |
Wi-fi | |
| Surrey |
Internet | |
| Edmonton |
Wi-fi | |
| Brampton |
Internet | |
| Vancouver |
Internet | |
| Red Deer |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Jake Sherlock
(@jake_sherlock) reported
from
Calgary, Alberta
@Shawhelp my phone isn’t working. Is there not a mobile help line for after hours?
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Opentag
(@closetag) reported
@Shawhelp Internet down in Langley, BC. Is there an issue?
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Mudit Saxena
(@muditsaxena02) reported
@ShawInfo @Shawhelp shittiest service. Cannot even accept your mistake.
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Erin Gel
(@ErinGel3) reported
@Shawhelp Internet is down in Ile Des Chenes, Mb. Any ETA for it to come back?
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Raman
(@Raman17327539) reported
@Shawhelp Any updates on Winnipeg internet discrepancy? Internet seems to be on and off and it is affecting my work. Please help.
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jer
(@TerribleTongue) reported
Just horrible customer service @ShawInfo Time for a change
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JBilsland
(@jdbsparky) reported
@Shawhelp Thanks. I’m on Shaw Chat now. Turns out your tech forgot to plug the wire for the telephone back in. Phone is working again after my husband plugged it in. Could you please hire more staff for support?
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Monsieur Jeff
(@JeffWpg1) reported
@Shawhelp Hi there my cable connection seems to be slow, cutting out, stopping, sound disappearing. Can I please have someone look into this please? The trouble started right around noon. Thank you
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December
(@DecemberLeanne) reported
@Shawhelp Im in kitsilano area and it’s keeps saying my password is incorrect and all my devices got disconnected. Would that be from the outage or it’s own problem?
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Kevin Humphrey
(@CryptoKevin) reported
@Shawhelp Is there any issues happening in south burnaby? Im getting disconnected from Amazon Workspaces every few mins and getting 2mbps from wired on a business 300 plan.
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Vinay Manjeshwar
(@VManjeshwar) reported
@Shawhelp It worked for a while when your tech guy had come, it is not working
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Vinay Manjeshwar
(@VManjeshwar) reported
@Shawhelp Now it is completely not working
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Dan Steiger
(@RealFrozz) reported
@Shawhelp I wish my only problem this morning was Shaw related. 😭
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TheJourneyGenie
(@TheJourneyGenie) reported
@Shawhelp Hi. You can help, actually. Why am I still getting tons of spam emails, despite updating my filter and adding a new one?
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Jamie Arpin-Ricci
(@jamiearpinricci) reported
@Shawhelp I would like to know when the service in Winnipeg will be restored. I tried to contact Support directly with the app but while I was waiting for an agent, it logged me out and I got bumped. Please advise.
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Drewchabby🇨🇦😷✌️ 🧑🏼🤝🧑🏾👨🏿🤝👨🏻
(@drewchabby) reported
@Shawhelp internet, tv and phone down in northeast edmonton
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Paul Bielecki
(@PaulBielecki) reported
@Shawhelp hello is blue curve TV having issues? Mine is very slow to load anything. Even after a reboot.
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Bob
(@Bob16288) reported
@ShawInfo Amazing that you have an award while my speed gets slower and connection is more unstable with consistent dropped service even after one of your technicians came out four days ago.
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James
(@robertojames192) reported
@Shawhelp I've offered up plenty of constructive criticism over the years and the "app" has only gotten crappier. It's constantly down ( like NOW ) and if improvements have been made I haven't noticed.
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Robb Doyle
(@RealRobbDoyle) reported
.@Shawhelp I've been sitting here with a flashing blue curve since last night and keep being ghosted by your chat "help". 0 for 3 over there. Think you can step in?
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Brad Michael
(@Sensfan705) reported
@ShawInfo is there an outage in ssm ?
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a m👀se
(@rollickster) reported
@Shawhelp I don’t need to bring it to your attention. It’s been brought to your attention for a while. I want you guys to talk to your subcontractor and get them to fix the problem
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Larry Whiting
(@L_Whiting) reported
@Shawhelp R U having problems in Newton, Surrey area. My bluecurve TV guide is taking forever to populate. And scroll function up/down very very slow and once you stop again takes forever to populate guide.
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Cat
(@shes_sohigh) reported
@Shawhelp in Montgomery (NW Calgary. Recent power outage restored but internet is still down. Devices (and desktop) can find the modem but not connect to internet. Reset modem, threw breakers to reset house. Any ideas?
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a m👀se
(@rollickster) reported
Hey @Shawhelp can you please fix your TV listings for non Blue Sky PVRs. First it was Knowledge Network that was wrong, but now it’s PBS & HBO too Get the company that does the listings to fix a days long known problem or switch companies to the one that knows what’s it’s doing
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Rhayne
(@_brass_skeleton) reported
@Shawhelp help internet is down!
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jer
(@TerribleTongue) reported
Horrible customer service @ShawInfo
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Dis Girl Giggles
(@Dis_Girl_Giggle) reported
@Shawhelp why is my internet not working my dl is 3 up 4 I pay for 600 something is wrong
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December
(@DecemberLeanne) reported
@Shawhelp hi is there an outage in Vancouver? My internet cut out and it’s taking forever to get ahold of someone
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Sanderman
(@Bigz001) reported
@ShawInfo worst service ever!!! I use more data on my phone cause our Shaw services never work and when you ask for a call back cause you want answers no one calls you back. Never switch it’s just a headache and poor service!!!