Shaw Outage Report
Why is my Shaw service not working?
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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Shaw reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Shaw compensate me for the outage?
The recent Shaw outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Shaw if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Shaw has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (57%)
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TV (16%)
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Wi-fi (11%)
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Total Blackout (10%)
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E-mail (5%)
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Phone (1%)
Live Outage Map
The most recent Shaw outage reports came from the following cities: Kelowna, Vancouver, Marathon, Burnaby, Victoria, Winnipeg, Borden-Carleton, New Westminster, Blairmore, Edmonton, Red Deer, Steinbach, Cochrane, Surrey and Calgary.
| City | Problem Type | Report Time |
|---|---|---|
 Kelowna |
Wi-fi | |
| Vancouver |
Wi-fi | |
| Marathon |
TV | |
| Burnaby |
Internet | |
| Burnaby |
Internet | |
| Victoria |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Ryan Hibbs
(@rhibbsy) reported
@Shawhelp After over an hour with customer support, I was told that 25 Mbps is the actual maximum for this area. Talking with others around this area, I was told they too were told they were getting 100Mbps upload and were only getting 25 mbps
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TheRealJF
(@JFinYYC) reported
@Shawhelp is there an outage in SW Calgary? Started at roughly 1050pm no internet or TV signal
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Joelle Turner
(@joellerturner) reported
@Shawhelp @AuntieCherry72 Our Shaw services are down too @Shawhelp
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Sumi
(@sumicatherine) reported
@Shawhelp how often is your outage page updated? Myself and my neighbors have no service so I’m pretty sure it isn’t linked to each of us needed to reset our routers...
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Ryan Hibbs
(@rhibbsy) reported
@Shawhelp That sounds like absolute bureaucratic nonsense to be honest. So you’ve arranged it so even your customers don’t even know what they are supposed to be getting in terms of speed? I’m going to be doing a much bigger investigation into this because this is shady as ****.
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Joe PhD.
(@JoeC8H10N4O2) reported
@Shawhelp 49 hours with no service, no outage posted on the outages page. No ETA from technical support. No response from tech support when contacting them. No reason for the outage other than “it’s complicated”. I realize there isn’t much you can do, but maybe you can find someone?
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professional depressionist
(@kbelliveau) reported
@Shawhelp Yes I've even fully restarted the router. Trees went down on lines here last night, power was out, but internet/cable still not working
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RunDaJewels
(@krissuggs) reported
@Shawhelp Check your dm inbox, I have sent you multiple with no help over past few years. Looks like next course of action is to get news organizations involved because maybe then you will take this seriously
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RunDaJewels
(@krissuggs) reported
@Shawhelp Stop sending me junk mail addressed “Hello neighbor” to skirt mail regulations. Have been complaining about this for years & none of your employees will help.
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Trevor Tuckwell
(@TrevorMichaelT) reported
@Shawhelp Internet Outage at 5994 West Saanich Rd. V9E2G4. Tried the modem: off, unplugged, and on several times. Suggestions?
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Ian Achille
(@IanAchille) reported
@Shawhelp is internet service down in Edmonton? Doesn’t seem to be working.
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dexcan74
(@dexcan47) reported
@Shawhelp is internet down in Langley? I see nothing posted in outages.
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Joshua Peters
(@JoshuaPeters) reported
@Shawhelp Hey there, we have an internet outage in North Glenmore (Kelowna). Tried all the usual router restart tricks, but no dice.
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Ryan Hibbs
(@rhibbsy) reported
@Shawhelp No, you’re 100% lying. I was offered an upgrade to 100Mbps upload speed, and told that speed was the highest available in my area. I agreed, and I upgraded. After getting the new router, and testing the speed, and seeing that I didn’t get that, I chatted to customer support.
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Gwendoline Dct-Bltrm
(@DBGwen) reported
@Shawhelp any internet outage currently in Vancouver? internet is down
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Ryan Hibbs
(@rhibbsy) reported
@Shawhelp See, that’s the problem. You guys are just going to sit back and collect their money, unless they NOTICE that you’re charging them for something they aren’t getting. Well, they can certainly be made to notice. Which news agencies should I be contacting about this?
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WhiskeyGirl 💃🏻🌺🥃🇨🇦🏳️🌈
(@AuntieCherry72) reported
@sumicatherine @Shawhelp I have no service either and I see from twitter others in different places have no service yet Shaw has no reports of outages. Makes no sense to me
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Cate Eales ☕
(@catester) reported
@Shawhelp Is there anywere I can see an ETR on the outage affecting our #ShawCable service in Kelowna? Internet is up again (Yay!) but TV is not.
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Jessica Macht
(@travellingjess) reported
@TransLinkNews @ShawInfo @FreedomMobile This is great. But what about that non-underground dead zone between Joyce and Commercial-Broadway? Especially bad at 29th Ave station. Very unsafe for us Freedom users.
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Wes Boyd 🇨🇦
(@WesBoyd15) reported
@Shawhelp shaw internet and cable down in Colwood, BC?
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Viktoria
(@ViktoriaSue) reported
@Shawhelp Service is now down in my area in calgary
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∞🌺 Métis Mel 🌺∞
(@Melkorka12) reported
@LandryLes @Shawhelp I had a terrible experience. I called several times to renegotiate when I was a struggling single mom & was treated like crap. I had to take the equipment back & stand in line for 3/4 hour w/ kids only to be asked why I didn't call & renegotiate. If the kids weren't there... 🤯🤬
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Roman Oksiuta
(@RomanOksiuta) reported
@Shawhelp Any outages in south Langley / Brookswood? Woke up to no internet connection. #help
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Maria A. Pinto
(@MariaAPinto4) reported
@Shawhelp When is service being restored to Zero Ave and Bradner area of Abbotsford, BC. It’s been over 24 hours already!!
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Ace Blazer
(@aceblazer25) reported
For the record: - @CityofVancouver says it's a private property tree and they won't touch it - @bchydro says it's not on their line so not their problem - @Shawhelp noted the tree is on the line, but it's not actually touching. Not their problem
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Les Landry
(@LandryLes) reported
@Shawhelp @Melkorka12 @Melkorka12 I've never used Shaw, I was told one is as bad as the other. It's time they have some real competition...
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TCL77
(@TCL771) reported
@Shawhelp Hi there, any internet outage or problem in Port Coquitlam? We have very weak or no connection. Pls advise. Thankyou
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Ryan A
(@lakelikeglass19) reported
@meksmith @ShawInfo having problems? Shocking tbh
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Kurt Seifried (He/Him)
(@kurtseifried) reported
Dear @ShawInfo: I just spent 5 minutes on your website trying to find upload speeds for your plans. I can't find any. URL, please. Or is your Internet so bad you've stopped even giving "up to X speed on uploads" false promises and it's now "you get what you get?"
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rebecca morgan
(@ChiachiDawn) reported
@Shawhelp a tech came today to repair my Internet cable because signal was low. I don’t have internet still.