Shaw Outage

@Shawhelp is the internet down my xb7 router has been blinking orange for quite awhile now? I don’t know what hat means I’m located in Mayfair area saskatoon?

@Shawhelp I'm tweeting this in case we have to cancel and we need proof of inadequate service. Fix your ****. Your random outages and useless responses are why we moved away from you as internet provider at work.

@Shawhelp It's bad enough we get random hangs and slowness, but this is not the first time this has happened. Often, it lasts long enough for me to know it's no longer a blip, verify my equipment, look up who to call. Obviously long enough for someone to notice with network monitoring.

@Shawhelp I know it's not my equipment, because reboots would reset things. I'm also a System Analyst for a Library System with 35 service points throughout Southern Alberta and...know a few things about networking. First is check your own equipment. This is on you.

@Shawhelp First thing I did, followed by rebooting all my equipment. This is a repeatable and frustrating situation here in Lethbridge. Internet just dies for 5-15m for no reason, and comes back. Happens often enough to be a big problem, not often enough to be able to complain.

Well, I thought I'd gotten lucky since moving, but nope... @shawinfo @shawhelp still just randomly **** the bed for 10 or so minutes. Generally when you're on the interwebs doing the relaxing and need that connection...

@Shawhelp is there an issue with Shaw internet in the are near south centre mall Calgary alberta

@Shawhelp I did. They were of no help!

@Shawhelp Thanks! I tried resetting my Gateway but the signal is still weak. My space is small so I don’t think distance is an issue. I will try a few more things and let you know if the issue persists.

@Shawhelp Thanks, Ada. There doesn’t appear to be a notice for Vancouver. How can I troubleshoot my connectivity issue?

@Shawhelp Hi - are there wifi issues in Vancouver? Mine has been cutting out all day.

@Shawhelp It has been resolved (after an hour talking with your agent). I will say, disconnecting people in the middle of the work day without notice is really poor behavior. We are in a pandemic, and this makes me consider other providers.

@Shawhelp Is there service outage in Brookswood area of Langley ?

.@Shawhelp I'm on to you. You give me a 10-day trial to renew my services at a higher speed after I complained about my horrible wifi, but during the trial you really jack up the speeds only to reduce them after the 10 days are up. I did speed tests. Now I'm locked in for 2 yrs

@northvanthrift1 @Shawhelp Oh, so that’s why the wifi is down. This totally sucks! #northvan @Shawhelp

@Shawhelp Kinda feels like I'm not getting my money's worth. It sucks!

@Shawhelp No, it's actually been very weak this whole year and many times last year. I've asked Shaw for help many times before but all they tell me to do is unplug and plug the modem. I don't have any issues upstairs but downstairs is really bad and it never was like that before.

@MrD_AB @Shawhelp Are these calls from spoofed numbers? If so the NDNCL will not help

@Shawhelp It looks like it corrected itself. My husband unplugged and rebooted the main gateway in the utility room and it seemed to fix the problem. We’ll monitor it for a bit & reach out of it continues/happens again. Thanks Taylan!

Glad to finally hear from someone at @Shawhelp @ShawInfo to acknowledge that the issue is now a known issue and they are working on a fix!

@Shawhelp internet down in Fort McMurray. Any updates?

@Shawhelp wondering why my internet has been down all day & how long it will take to be restored? Service not reflecting price. “Big 5 Canadian Internet Service Providers receive 73.3% of the market’s revenues and charge higher prices due to a lack of competition.” #nomonopolies

@sunnygil911 @Shawhelp Damn same thing happened to me I contacted support for almost two weeks and all I got was automated robot replies, not until I got recommended to @ Multitask_support on who got it fixed in a few hours

@Shawhelp @sunnygil911 Damn same thing happened to me I contacted support for almost two weeks and all I got was automated robot replies, not until I got recommended to @ Multitask_support on who got it fixed in a few hours

@Shawhelp @sunnygil911 I was frustrated contacting support for all the time till I was referred by a friend to Multitask_support on Instagram they did an excellent job retrieve cmy stranded account.

@Shawhelp I see that there is a WiFI issue or outage in the Langley area, it's been 7 hours..any idea on a timeliness when it gets going again???

@BasiliskAlpha @Shawhelp @ShawInfo Still issues?

@Shawhelp Other service providers does have this feature ..Sorry Is not going to@work at this moment..

@Shawhelp No, it's just the same problems as always. I've had techs out and they can't do anything. It's not just the equipment, your plans are crap compared to Telus for example. Frankly the sale to Rogers was the final straw, the only thing stopping me was wanting to keep my email

@Shawhelp is there an issue with homepods right now? Any device trying to connect to pod gets a password error. Multiple attempts to troubleshoot pods has failed. And an error occurs when trying to remove pod from network to reconnect. I’ve been left with leaving unplugged