Shaw Outage

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Shaw problems in the last 24 hours

The following chart shows the number of reports that we have received about Shaw by time of day over the past 24 hours. An outage is determined when the number of reports are higher than the baseline, represented by the red line.

Shaw Outage Chart 09/17/2021 07:10

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems:

  • Internet 64.30% Internet
  • TV 13.52% TV
  • Wi-fi 9.06% Wi-fi
  • Total Blackout 6.17% Total Blackout
  • E-mail 4.99% E-mail
  • Phone 1.96% Phone

Shaw Outage Map

The most recent outage reports and issues originated from Brampton, Port Coquitlam, Vancouver, Red Deer, Edmonton, Surrey, Burnaby, St. Albert, Toronto, Nanaimo, Calgary, Courtenay, Lloydminster, Victoria and Fort St. John.

CanadaBrampton TV
CanadaPort Coquitlam Wi-fi
CanadaVancouver Wi-fi
CanadaRed Deer Internet
CanadaEdmonton Internet
CanadaSurrey TV

Shaw Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:
  • 8DhdKyriie 8DhdKyriie (@8DhdKyriie) reported

    @Shawhelp is the internet down my xb7 router has been blinking orange for quite awhile now? I don’t know what hat means I’m located in Mayfair area saskatoon?

  • theAutistech The Autistech (@theAutistech) reported

    @Shawhelp I'm tweeting this in case we have to cancel and we need proof of inadequate service. Fix your ****. Your random outages and useless responses are why we moved away from you as internet provider at work.

  • theAutistech The Autistech (@theAutistech) reported

    @Shawhelp It's bad enough we get random hangs and slowness, but this is not the first time this has happened. Often, it lasts long enough for me to know it's no longer a blip, verify my equipment, look up who to call. Obviously long enough for someone to notice with network monitoring.

  • theAutistech The Autistech (@theAutistech) reported

    @Shawhelp I know it's not my equipment, because reboots would reset things. I'm also a System Analyst for a Library System with 35 service points throughout Southern Alberta and...know a few things about networking. First is check your own equipment. This is on you.

  • theAutistech The Autistech (@theAutistech) reported

    @Shawhelp First thing I did, followed by rebooting all my equipment. This is a repeatable and frustrating situation here in Lethbridge. Internet just dies for 5-15m for no reason, and comes back. Happens often enough to be a big problem, not often enough to be able to complain.

  • theAutistech The Autistech (@theAutistech) reported

    Well, I thought I'd gotten lucky since moving, but nope... @shawinfo @shawhelp still just randomly **** the bed for 10 or so minutes. Generally when you're on the interwebs doing the relaxing and need that connection...

  • Nortina123 TLC (@Nortina123) reported

    @Shawhelp is there an issue with Shaw internet in the are near south centre mall Calgary alberta

  • shantanugupta Shantanu Gupta (@shantanugupta) reported

    @Shawhelp I did. They were of no help!

  • philanthrochick Rachel (@philanthrochick) reported

    @Shawhelp Thanks! I tried resetting my Gateway but the signal is still weak. My space is small so I don’t think distance is an issue. I will try a few more things and let you know if the issue persists.

  • philanthrochick Rachel (@philanthrochick) reported

    @Shawhelp Thanks, Ada. There doesn’t appear to be a notice for Vancouver. How can I troubleshoot my connectivity issue?

  • philanthrochick Rachel (@philanthrochick) reported

    @Shawhelp Hi - are there wifi issues in Vancouver? Mine has been cutting out all day.

  • Phoul Colin Childs (@Phoul) reported

    @Shawhelp It has been resolved (after an hour talking with your agent). I will say, disconnecting people in the middle of the work day without notice is really poor behavior. We are in a pandemic, and this makes me consider other providers.

  • RStraforelli Rebecca Straforelli (@RStraforelli) reported

    @Shawhelp Is there service outage in Brookswood area of Langley ?

  • goingtoberich9 Trading Up In Life (@goingtoberich9) reported

    .@Shawhelp I'm on to you. You give me a 10-day trial to renew my services at a higher speed after I complained about my horrible wifi, but during the trial you really jack up the speeds only to reduce them after the 10 days are up. I did speed tests. Now I'm locked in for 2 yrs

  • miralex66 Elemkay (@miralex66) reported

    @northvanthrift1 @Shawhelp Oh, so that’s why the wifi is down. This totally sucks! #northvan @Shawhelp

  • PrasadYEG V PRASAD (@PrasadYEG) reported

    @Shawhelp Kinda feels like I'm not getting my money's worth. It sucks!

  • PrasadYEG V PRASAD (@PrasadYEG) reported

    @Shawhelp No, it's actually been very weak this whole year and many times last year. I've asked Shaw for help many times before but all they tell me to do is unplug and plug the modem. I don't have any issues upstairs but downstairs is really bad and it never was like that before.

  • SWCalgaryGuy Brian 😷 Triple vaccinated in Calgary 🇨🇦 (@SWCalgaryGuy) reported

    @MrD_AB @Shawhelp Are these calls from spoofed numbers? If so the NDNCL will not help

  • Dani_NFLfan Dani (@Dani_NFLfan) reported

    @Shawhelp It looks like it corrected itself. My husband unplugged and rebooted the main gateway in the utility room and it seemed to fix the problem. We’ll monitor it for a bit & reach out of it continues/happens again. Thanks Taylan!

  • Noosiekins Vanessa (@Noosiekins) reported

    Glad to finally hear from someone at @Shawhelp @ShawInfo to acknowledge that the issue is now a known issue and they are working on a fix!

  • FaventeWell Von Þingvöllr (@FaventeWell) reported

    @Shawhelp internet down in Fort McMurray. Any updates?

  • RiversBlack4 Rivers Black (@RiversBlack4) reported

    @Shawhelp wondering why my internet has been down all day & how long it will take to be restored? Service not reflecting price. “Big 5 Canadian Internet Service Providers receive 73.3% of the market’s revenues and charge higher prices due to a lack of competition.” #nomonopolies

  • regreynaxg1z Salome (@regreynaxg1z) reported

    @sunnygil911 @Shawhelp Damn same thing happened to me I contacted support for almost two weeks and all I got was automated robot replies, not until I got recommended to @ Multitask_support on who got it fixed in a few hours

  • regreynaxg1z Salome (@regreynaxg1z) reported

    @Shawhelp @sunnygil911 Damn same thing happened to me I contacted support for almost two weeks and all I got was automated robot replies, not until I got recommended to @ Multitask_support on who got it fixed in a few hours

  • capnpanda321 capnpanda (@capnpanda321) reported

    @Shawhelp @sunnygil911 I was frustrated contacting support for all the time till I was referred by a friend to Multitask_support on Instagram they did an excellent job retrieve cmy stranded account.

  • sunnygil911 Sunny. (@sunnygil911) reported

    @Shawhelp I see that there is a WiFI issue or outage in the Langley area, it's been 7 hours..any idea on a timeliness when it gets going again???

  • carymolyneux Cary Molyneux (@carymolyneux) reported

    @BasiliskAlpha @Shawhelp @ShawInfo Still issues?

  • 834the The 834 (@834the) reported

    @Shawhelp Other service providers does have this feature ..Sorry Is not going to@work at this moment..

  • Trevor_Moeller Trevor Moeller (@Trevor_Moeller) reported

    @Shawhelp No, it's just the same problems as always. I've had techs out and they can't do anything. It's not just the equipment, your plans are crap compared to Telus for example. Frankly the sale to Rogers was the final straw, the only thing stopping me was wanting to keep my email

  • jloutet79 JL (@jloutet79) reported

    @Shawhelp is there an issue with homepods right now? Any device trying to connect to pod gets a password error. Multiple attempts to troubleshoot pods has failed. And an error occurs when trying to remove pod from network to reconnect. I’ve been left with leaving unplugged