Shaw Outage Report
Why is my Shaw service not working?
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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Shaw reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Shaw compensate me for the outage?
The recent Shaw outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Shaw if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Shaw has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (64%)
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Wi-fi (11%)
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TV (10%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (1%)
Live Outage Map
The most recent Shaw outage reports came from the following cities: Surrey, Sherwood Park, Maple Ridge, Port Coquitlam, Vancouver, Nanaimo, Coquitlam, Port Moody, Saskatoon, Calgary, Richmond, Fort Saskatchewan, Edmonton, Victoria and New Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey |
||
| Sherwood Park |
Internet | |
| Maple Ridge |
Phone | |
| Port Coquitlam |
Phone | |
| Vancouver |
Internet | |
| Nanaimo |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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WookieJockstrap
(@HellFireSindrom) reported
@Shawhelp My TV is stuttering real bad. I've reset it. I've power cycled it. Help please
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Nate
(@Nate_E_man) reported
from
Fruitvale, British Columbia
@Shawhelp eta on west Kootenay outage? It’s been out since 8:00 am
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Francisco Gatica
(@fcogaticab) reported
@TELUSsupport how long should I wait to get an answer back. You're disappointed me. Let's see if something happen if not @ShawInfo wait for me. Telus is good quality service and poor customer service.
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Sasha Dryden
(@SashaDryden) reported
@Shawhelp Hi there can you confirm whether TV service is down in Vancouver False Creek? The service update link you sent yesterday for internet service doesn’t reflect Lower Mainland outage today but I’m not getting any cable signal according to my TV
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🇨🇦Melissa🇨🇦 #WearAMask 😷
(@The_Mrs_Ward) reported
@Shawhelp we recently moved and are having connection issues in certain parts of our house. We can't move the modem as it is connected to our cable box. Any suggestions??
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Shae Harding
(@ShaeJHarding) reported
@Shawhelp My cable is glitchy and pixelated all day today! I sent you a DM. Please help! #shawcable
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being
(@a_sandpile) reported
@Shawhelp You're only trying to score some publicity points by responding to my tweets without actually doing anything. Live Chat support person DID NOT HELP me, as per my initial tweet... Said technician would come on Nov 30, giving me 10 days without internet that I pay for
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Alyson Shane
(@alysonshane) reported
@Zach_Fleisher @Shawhelp @ShawInfo I was DMing with their tech support yesterday since we've been having major issues lately. Seems to work so far, but I guess we'll see.
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Zach Fleisher #StayHome
(@Zach_Fleisher) reported
@dedaumier @Shawhelp @ShawInfo They're response is that I can pay more to get a better service. Which is weird cause I was told that the current level would be enough.
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mr kaswa
(@mrkaswa) reported
Hey @Shawhelp the audio and video on channel 506 Stingray Retro, Central City area of Surrey, BC. are out of synch by a solid 2+ seconds. No follow up, no account number, no other channels, not my problem.
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Lukas Neville
(@lukasneville) reported
@Zach_Fleisher @Shawhelp @ShawInfo I had some strange problems over the past couple days: No overall bandwidth problems (Zoom meetings and Netflix streaming smoothly), but some problems with sites taking forever to load (DNS problems?)
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being
(@a_sandpile) reported
Hey @ShawInfo . Today, my internet stopped working (rep thinks internal house signal) but the earliest you can dispatch your tech is Nov 30! Are you kidding me? How do you expect me to do my work without internet? Time to switch to @TELUS
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Terradactyl
(@ChryssiSteele) reported
Seriously? A ******* garbage truck accidentally tore down my internet/tv cable and now @ShawInfo is telling me it's gonna be a week, maybe less, to get it fixed
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Corbyn with a Y
(@corbyn15) reported
@Shawhelp Is nationwide data different than LTE fast data on the shaw network? For instance, would I get better coverage if I had the $45 plan vs the by the gig plan? Thanks.
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Babs Pretends to Draw
(@babycato1) reported
@Shawhelp I messaged you 7 hours ago and we’re still having problems. No response :(
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Ali Khan
(@adolfhifler) reported
@Shawhelp @ItzAyeshA_ Jack u bastard fix her internet
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charles J
(@charleslonghurs) reported
@Shawhelp in Lloydminster! WHERE IS CHANNEL 271 weather network?
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Nucksfan4ever
(@nucksfan4ever) reported
@ShawTVNational so after being a customer for 20+ years it means nothing to Shaw. After an hour and a half with your shaw assist online And waited a whole day for a callback From your escalation department also messaged on Twitter and no response. @Shawhelp
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charles J
(@charleslonghurs) reported
@Shawhelp Wrong answer. Channel #271 our local weather channel TAKEN DOWN NOVEMBER 19th! WHY?
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Bigdrums
(@bigdrumsrly) reported
@Shawhelp Business internet is out in building on west Hastings, Vancouver for almost an hour. Support call had no details on outage or timeframe, said there’s no status page for business either. Is there a way to get updates without sitting on hold for 30 minutes?
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BB
(@steelhead_bum) reported
@Shawhelp is Shaw offering a black Friday deal for Internet service?
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Gerald Brandt is writing The Quantum Empirica 3
(@GeraldBrandt) reported
from
Winnipeg, Manitoba
The new voice controlled Shaw TV is the crappiest system I've ever used. Poor quality(macroblocking), horrible interface, duplicate recordings, audio & video dropouts. Just horrible. I'm seriously considering dropping it. @ShawInfo @Shawhelp
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Sean
(@Sean_in_Calgary) reported
from
Calgary, Alberta
@Shawhelp is there an issue in NW Calgary? Internet has been going on and off all night
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Patricia Young
(@youngcjpl) reported
from
North Vancouver, British Columbia
@ShawInfo my elderly mother has been have internet problems for months. Finally Shaw says they will send a new modem. Oops! They ordered the wrong one and now have to wait even longer. Wont allow us to pick it up ourselves! #Shaw #poorservice
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Troy Ryder
(@troyryder) reported
from
Kelowna, British Columbia
@Shawhelp internet and tv have just stopped working at my house here in Kelowna. Internet was down first and then tv 20+ minutes later
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Henry Quach
(@iamhq) reported
@Shawhelp retention tactics should NOT be employed when the customer has explained there was a death in the household. That was a slap in the face
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Dtech
(@dorian246) reported
@Shawhelp Hi. Do the Shaw WiFi pods have a contract? I'm considering upgrading my internet and getting some to try cover dead spots in my house, but don't want to keep paying for them if they don't help.
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Zach Fleisher #StayHome
(@Zach_Fleisher) reported
Has anyone found their @Shawhelp @ShawInfo internet to be quite slow? I asked about the performance issues and they said I could pay more to get a better speed...which begs why they sold me on an inferior product...
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Phasorburn
(@Phasorburn) reported
@Shawhelp need assistance with internet outage in Lethbridge.
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Cloverdale Fuel
(@CloverdaleFuel) reported
@Shawhelp Outage for internet and phones at 20489 102b Avenue, Langley BC.