Shaw Outage Report
Why is my Shaw service not working?
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If you are having issues, please submit a report below.
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Shaw reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Shaw compensate me for the outage?
The recent Shaw outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Shaw if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Shaw has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (55%)
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TV (16%)
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Wi-fi (12%)
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Total Blackout (10%)
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E-mail (6%)
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Phone (1%)
Live Outage Map
The most recent Shaw outage reports came from the following cities: Calgary, Red Deer, Vancouver, Rockwood, Victoria, Surrey, North Vancouver, Vernon, Sylvan Lake, London, Edmonton, Kelowna, Delta, Gibbons and Drummondville.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Internet | |
| Calgary |
Total Blackout | |
| Red Deer |
Total Blackout | |
| Calgary |
Internet | |
| Calgary |
Total Blackout | |
| Calgary |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
So @bchydro doesn’t know how to do their jobs and has taken out the @ShawInfo network, costing us all thousands of dollars in lost work. Good times.
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Never Give Up
(@DaleMacLean1) reported
@Shawhelp Thats your own company internal issues. We only want the services we are being gouged for.
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Roseanne
(@rzaleschuk) reported
@Shawhelp I am having issues with my Gateway system, wireless box, sound cuts out and my recordings are giving error codes. No issues with wired box though…any suggestions?
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@RallyMD @Shawhelp I was mid presentation and had a very busy day. This is not funny. This is income loss and business loss and absolutely unacceptable to take down a whole area unannounced. There is no joke here. This is a massive concern for me and my neighbours.
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le chat, c'est moi 🇺🇦
(@pawcelot) reported
@Shawhelp Is there some way to connect an additional wifi router to an XB7 but not disable the XB7's wifi network, so I have two wifi networks? Trying to get optimal performance out of Quest 2 Air Link.
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Saurabh Patel
(@Saurabh_9989) reported
@Shawhelp He is an existing customer.. I have all his details..do you want to say I am not telling truth?
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Gordon Swaters 🇺🇦
(@WestKelownian) reported
@Shawhelp The option to "hide" unsubscribed channels on the guide on the Gateway HDPVR is malfunctioning. Tech support has updated, reset, and rebooted remotely (I've done a hard reboot too) many times but the problem persists. Worked fine until recently. Settings are correct!
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Colleen Murray
(@cpmurray_murray) reported
@Shawhelp Lovely, third day in a row faulty internet. I phone their help line and get no help. Terrible service. Tell me again why I’m with Shaw?
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Judy Hamilton
(@itsjustjudy) reported
@Shawhelp DM’d with issues in NewWest on download issues
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braindeadriotgames
(@braindeadriotg1) reported
@ShawInfo @TreeCanada I hate your **** company
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Allan
(@AllanKaliel) reported
@Shawhelp It picked up after a while. But I have to say, I've never, ever, gotten anywhere close to 1.5Gbps. Pretty shady advertising guys.
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Shay
(@ShaylanStein) reported
@Shawhelp why doesn’t your website update service outages? I had to call in to find out there’s a service outage in the Coquitlam area. when is the estimated time of completion?
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Saurabh Patel
(@Saurabh_9989) reported
@Shawhelp Whatever that is. You want to say I can't get the same offer? I have to pay double for exact same service? Is this how Shaw loots new customer? @ShawInfo @Shawhelp
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Aj
(@RealCanadabear) reported
@Shawhelp Fix it? You fix it by having appropriate communication with your customers. Or simply ask to relay the tracking number when you send out the shipping label. Better yet check and see if you received the items before you go to collections.
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🇻🇨💙💛🇺🇦 The G.F. Liverpool™© 🇺🇦💛💙🇹🇹
(@gfliverpool9966) reported
from
Winnipeg, Manitoba
@Shawhelp Nope that’s not working. Looks like an outage on some channels.
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Shay
(@ShaylanStein) reported
@Shawhelp been way over 2 hours now. can you check if the outage in still in place for the Coquitlam area? specifically shaw internet outage.
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someguynamedrob
(@htrob) reported
@Shawhelp ok here's the deal. It's been a long two months. I'm as tired of INC1117972 probably about as much as you are of me asking about it. All I ask is the issues stop for today. Oilers game 7 hasn't happened on 32 years and I'd rather not miss it because my WiFi died.
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🇻🇨💙💛🇺🇦 The G.F. Liverpool™© 🇺🇦💛💙🇹🇹
(@gfliverpool9966) reported
from
Winnipeg, Manitoba
@Shawhelp We are having signal loss issues on various TV channels at this time (ShowCase and WWE are just a few examples).
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Ashlee
(@ashleestark88) reported
@Shawhelp Any outages/problems in the Fort McMurray area? Our internet keeps cutting out, been happening intermittently all night.
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Michelle
(@RiderMommy) reported
Dear @Shawhelp #Please #Help I’ve been trying all day to have a customer service rep contact me. I used the SMS I’ve called and I’ve been disconnected. Will someone please contact me! 🙏🏼
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JeffScharer
(@SantosLHalper) reported
from
St. Andrews, Manitoba
@Shawhelp lost tv signal for the 2nd time thus week...resetting it doesn't seem to be working
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
I hope @ShawInfo plans to pay for this day of lost work and explain to my staff why payroll is delayed because this is some insane bullshit. Also, when you have a recorded message about an outage, your website shouldn’t say “good news! No outages!”
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RL
(@spidey4444) reported
@Shawhelp is there an internet outage around Coquitlam British Columbia? Internet doesn’t seem to want to connect!
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Jorge Matias
(@JorgeMatias679) reported
@Shawhelp Your having cable service issues in Williams Lake BC and that also applies to your internet. Did someone take out a critical utility pole? When do you think it will be fixed?
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She
(@ShehasMBC) reported
@Shawhelp Is internet service down in Lynn Valley, North Van?
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Aj
(@RealCanadabear) reported
Returning unwanted gear back to @Shawhelp @ShawInfo via their method? Even after they receive the items before the 10-day limit they will have a collection agency send you a letter saying you owe them money. Why? because you didn't contact them with the Tracking number! #wtf
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db
(@racing_flamingo) reported
@Shawhelp two levels of service desk interactions and 45 minutes of being told to reset the modem I'm told it's a service outage in my neighborhood, and still nothing on your website. Looking forward #Telus in my neighborhood, and I never thought I'd say that.
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Erin Robinson
(@Erin9purple) reported
@Shawhelp is the network down in YEG. My Bluecurve is offine and no wifi.
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Saurabh Patel
(@Saurabh_9989) reported
@Shawhelp @ShawInfo My friend is paying $65 for 1gig internet and I am moving to shaw for this offer and shaw is asking me to pay $115 for same plan. Do you guys don't want returning/new customer? Is your KPI to only give good rates to current customer? Pure loot isn't it?
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Sweetmystique
(@Sweetmystique2) reported
@ShawInfo - I can't believe Shaw is threatening to cancel my 85 year old mom tv service! She wanted to obtain our credit report to transfer her sevice to my account. My mom has Covid,,no compassion to let us deal with this on Monday