Shaw Outage Report
Why is my Shaw service not working?
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If you are having issues, please submit a report below.
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Shaw reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Shaw compensate me for the outage?
The recent Shaw outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Shaw if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Shaw has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (58%)
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TV (15%)
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Total Blackout (11%)
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Wi-fi (9%)
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E-mail (7%)
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Phone (1%)
Live Outage Map
The most recent Shaw outage reports came from the following cities: Calgary, New Westminster, Richmond, Winnipeg, Québec, Burnaby, Vancouver, Creston, Parksville, Lake Cowichan, Kelowna, Surrey, North Vancouver, Sault Ste. Marie and Grand Forks.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Internet | |
| New Westminster |
TV | |
| Richmond |
TV | |
| Winnipeg |
TV | |
| Calgary |
Internet | |
| Québec |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Nat
(@MissNatNat) reported
@Shawhelp is there an outage in far SE Calgary? My internet went out and 30 min ago, I've done all the troubleshooting on my router
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Go Pack Moving on
(@HomerSakai) reported
@Shawhelp Did you start to send email of bill notification ? It’s ask to sign in which is very suspicious.
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Toowoozy
(@Toowoozy) reported
Will there be updates coming from @Shawhelp soon? Service has been out for the better part of 3 days in the Maple Ridge B.C. area with little in the way of updates.
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Tony Charron
(@manaboutcowtown) reported
@mpetch @Shawhelp Ha. This is this first issue I’ve had in the year since I’ve had my internet and phone with them. No complaints.
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Tony Charron
(@manaboutcowtown) reported
@Shawhelp Hi. Me again. Lol. So same thing as yesterday. Internet is out. Power cycled and reset modem. Default network on bottom shows up and password works but says no internet connection. Next steps? Thanks.
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Shelley Cook
(@ShelleyACook) reported
Our @ShawInfo internet has been really bad and choppy for like the last two weeks. Anyone else?!
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I am The Fringe MTBRider
(@MTBRiderSS) reported
@knoxious11 @Shawhelp @TELUS that was my biggest issue. They said they would implement an email forwarding but if I don't have shaw for email then how the hell can I keep my email?
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s e l 🌙♑️
(@selinaadivinaa) reported
@ShawInfo is there an internet outage in central Richmond - postal code area V6X
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D
(@darrellito) reported
@ShawInfo @Shawhelp how long is two step verification supposed to take? everytime.. waiting 10- 20 mins and can't log in. It's not my signal as everything else works.
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Pat Loschiavo
(@LoschiavoPat) reported
@Shawhelp is the buffering audio on Sportsnet channels a Shaw issue or channel issue?
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Cheeb
(@Chebitz) reported
@Shawhelp hey my internet has been cutting in an out today, are there any issues?
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R y a n
(@Tortacular) reported
@Shawhelp Hello. I have been having issues with pixilation on my TV for several weeks now. I am attempting to contact direct help on the website, but all of the "chat" support options lead nowhere. Do I need to call in to get technical support?
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Lucie Jackson
(@Luciemjackson) reported
@Shawhelp my webmail is not working. Help
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Chucky
(@Zamboni1717) reported
@Shawhelp still having issue in mission gardens internet kicks in and out. Anyone else having this issue.
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Trev
(@rocko_ca) reported
@Shawhelp Nothing but problems since I updated to blue curve
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Chilly Wookie 🇺🇦
(@lmkt1) reported
@Shawhelp is webmail down? I’m getting HTTP ERROR 502 “Problem accessing ZCS upstream server….” I don’t live in the Beltine (Calgary) that currently has an outage.
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Tony Charron
(@manaboutcowtown) reported
Hello @Shawhelp are there any internet outages reported in SW Calgary? I am in the Woodbine area and my internet has gone out. Trying to trouble shoot.
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Zero439
(@Patches439) reported
@Shawhelp why is the internet cutting out so much tonight it started at 12 am and so far has cut out in and out for the past hour and so
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Lori King
(@1loriking) reported
@Shawhelp Please bring in a la carte pricing instead of cumbersome packages, i have about 20 garbage channels to get few i like.
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Fresh Printz
(@_FRESHPRINTZ_) reported
@Shawhelp 1000 internet speed and it took me 10 mins to load your Twitter page. This internet is **** at night. You guys playing with my speed thinking I'm asleep. Company full of lies as well about my modem saying it was wifi6 when you guys are only coming out with that now. Wtf
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Arjun J. Davda
(@arjundavda) reported
@ShawInfo @ShawInfo customer service tells me it was my failt.."all phones used be turned off (not even to be used for WiFi) when travelling" . Huh?
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Brandon Yan 甄念本
(@CitizenYan) reported
Anyone else have @Shawhelp? Service seems down in kits.
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Cam Regier
(@CamRegier) reported
@ShelleyACook @ShawInfo Give them a call/message. They can tell if your service is bad even from outside the house. We had a tech out a few months ago that determined our buried cable was failing and it improved considerably when they ran a temp cable.
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Trev
(@rocko_ca) reported
Interesting, when I phone and complain about my internet speed to @Shawhelp it suddenly starts running faster . Strange how I pay for service " up to " 600mbps but yet my internet speed never reaches this 🤔 #shaw #bluecurve
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Brandon Yan 甄念本
(@CitizenYan) reported
@Shawhelp Restored! Went down for 10 min or so
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CanadianModerate 🇮🇪 🇨🇦
(@CanadianModera1) reported
@SKRollins @Shawhelp I have been having exactly the same problem @Shawhelp is there a solution? I have tried clearing cache, different browsers, etc. Works fine on iPad but not on Windows. Help !!
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Calgary
(@Calgaryman1) reported
@Shawhelp I’ve been on this same path for a year you ****. It is not going to resolve a goddamn thing, it never does. Im joking that it’s TW same runaround every time. All my neighbors have the same issues and Shaw knows about them and does **** all.
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Lori King
(@1loriking) reported
@Shawhelp No problem, long time suscrober aside from few years in QC where sadly you are not there
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Danny
(@elksfans) reported
@Shawhelp @kevinghannah The outage is more than 25 hours old now, and your last update was more than 8 hours ago. How much will the refunds be for and when will they show up on our bill?
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a m👀se
(@rollickster) reported
7th Cable Disruption of the Day. Easily the 100th since December What’s happened to @Shawhelp ? They Used To Be A Reliable Company, but it’s like they’ve given up on decent service and are just killing time until the @Rogers Takeover These New Cable Boxes are a Joke 😡