Shaw Outage

Is Shaw having an outage right now?

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

 No problems detected at Shaw

Shaw problems in the last 24 hours

Shaw Outage Chart 12/04/2020 06:50

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems:

  • Internet 69.54% Internet
  • TV 13.59% TV
  • Wi-fi 6.37% Wi-fi
  • E-mail 4.69% E-mail
  • Total Blackout 3.66% Total Blackout
  • Phone 2.16% Phone

Shaw Outage Map

The most recent outage reports and issues originated from Vancouver, Burnaby, Surrey, Winnipeg, Campbell River, Edmonton, Courtenay, Cambridge, Calgary, Saanichton, Sidney, Saskatoon, Langley, Toronto and Municipal District of Foothills No. 31.

CanadaVancouver Internet
CanadaVancouver E-mail
CanadaBurnaby Internet
CanadaSurrey Internet
CanadaWinnipeg Internet
CanadaCampbell River Internet

Shaw Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:
  • djdevo79 Dennis (a.k.a. Devo) (@djdevo79) reported

    @Shawhelp Modem sends packets Zooming through the Internet Happy customer

  • dkim097 Daniel Kim (@dkim097) reported

    @Shawhelp cancelled our internet now it is absolute hot garbage for the next month while we have it :D

  • MalachiYOW Malachi (@MalachiYOW) reported

    @Shawhelp been having internet issues the last 24 hours. Can’t get my internet to work and contacted technical support multiple times. Sent you a DM as well. Thanks!

  • blazed383 blazed383 (@blazed383) reported

    @Shawhelp No thanks. I’ve called Telus. Switching should solve my issues that you haven’t fixed since March

  • Jacques_Putter Jacques Putter (@Jacques_Putter) reported

    @Shawhelp is there currently an internet outage in Sidney BC? I lost my connection a couple of minutes ago

  • BjornRicht Bjorn Richt (@BjornRicht) reported

    @Shawhelp Is there an outage in Central Saanich??

  • rfhrodriguez Rafael Rodriguez (@rfhrodriguez) reported

    @Shawhelp almost 2 hours waiting to cancel my plan to have someone hanging up on me. Couldn't be more disappointed.

  • renbaladhay Renante Baladhay (@renbaladhay) reported

    @Shawhelp i am waiting for schedule technician since 4 pm today and calling you customer service for an hour but until now no luck... what a service!!!

  • IMBrimer Michael Brimer (@IMBrimer) reported from Vancouver, British Columbia

    @ShawInfo Nope, I’m downtown #vancouver and my internet drops out over an old school network daily

  • IMBrimer Michael Brimer (@IMBrimer) reported from Vancouver, British Columbia

    @ShawInfo Not in #vancouver your customer service @ShawInfo is embarrassing

  • kilikagolf ⭐chris bourquin⭐ (@kilikagolf) reported

    @Shawhelp is there an outage in Sidney tonight? Everything has been trying to boot for awhile

  • IMBrimer Michael Brimer (@IMBrimer) reported from Vancouver, British Columbia

    @Shawhelp @ShawInfo your customer service is embarrassing- do you not have #humans ?

  • The_Purgy Purgy (@The_Purgy) reported

    Hey @Shawhelp , your upload rate constantly dipping to 0 is making my career as a streamer really, REALLY difficult. We have replaced modems, cables, routers, everything. Whatever the issue is, it is between here and @Twitch , and I'd really love if you'd fix it. Please?

  • Uncle_Ron91 Uncle Ron (@Uncle_Ron91) reported

    @Shawhelp @ShawInfo 's chat support on the website has to be the worst think I've ever experienced. Requested to restart modem, asked if it'll auto reconnect to us, they reply yes. Come back and agent closed conversation. Open with new agent, ask if he can read the previous convo

  • MaysyMan Maysy Man 🇨🇦 (@MaysyMan) reported

    @Shawhelp there seems to be an internet service disruption in the Blackburn area of Edmonton’s, Alberta. Are technicians aware and looking into the issue?

  • barryrabold Barry Rabold (@barryrabold) reported

    Leaving @TELUS because apparently I’m moving to the boonies and they don’t provide anything more than copper wire service in the new digs... 👋🏼 @ShawInfo

  • WineGuyMike55 Mike OConnor (@WineGuyMike55) reported from Municipal District of Foothills No. 31, Alberta

    Where is the NFR @Cowboy_Channel @ShawInfo @ShawDirect ? Paid money to have the Cowboy Channel so we could watch the NFR and you give us some stupid tailgate party then some old rodeo. WTF

  • teriterikerr Teri Kerr (@teriterikerr) reported

    @ShawInfo I have no idea how you stay in business! I’ve been on hold now for over 30 minutes waiting for an agent to upgrade my internet and nobody is answering the “live chat”. Tough to stay loyal when your coverage AND service both suck!

  • SaraSundaysara Sara 🇨🇦 (@SaraSundaysara) reported

    @ShawInfo can I get a bill sent to me? Over the last two weeks I’ve been on hold for over 8 hours and no one can open my account so I can see a bill. It’s been three months and I’ve never received one bill. Just emails demanding payment. I want to see a bill! Please do something!

  • CanadianKhiladi Canadian Khiladi (@CanadianKhiladi) reported

    @HardcoreStu @Shawhelp This is a known issue with Shaw. They schedule people even though they know no one is going to show up. Source: Shaw employee.

  • ANN6042 MiNegraEsHermosa (@ANN6042) reported

    @Shawhelp is the internet down in North Vancouver?

  • TheDaveCA The Dave! 🌈 (@TheDaveCA) reported from Calgary, Alberta

    @Shawhelp The issue is not account specific.

  • ehud42 Alex Wiebe (@ehud42) reported

    @Shawhelp What is current ETA for customer support? Been on hold for a while now.

  • CMDannCA Dann Blair 🚀 (@CMDannCA) reported

    @brockgs @FedEx @ShawInfo I was directly transferred to another department and then sat on hold for like 20 minutes, at the end, their system was down haha.

  • JayRayHolly Crispy Lines (@JayRayHolly) reported

    @Shawhelp having issue with my newish modem suddenly. Wi-Fi is intermittent and no internet intermittently. Is there a known problem?

  • 12thofn3v3r Farging Icehole (@12thofn3v3r) reported

    NOT getting the service I'm paying for, you are doing nothing to fix it. You *will* let us out of the contract with NO penalty & U *will* negotiate with @ShawHelp for a superb deal & U *will* be at my house in a fat hurry to remove your equipment so that Shaw can install theirs.

  • janicenikkel j a n i c e nikkel (@janicenikkel) reported

    @Shawhelp I signed up for Shaw last week but keep getting bumped off internet. I'm on chat for help and I've been on here over 45 min but 2 agents have had to go off their shift or on their breaks. So I'm not getting helped. I don't get this service.

  • ykmnae MYork (@ykmnae) reported

    @Shawhelp My internet is down. Can you help?

  • concurnew connie (@concurnew) reported

    @Shawhelp disappointed in the service my 72 yr old aunt has been receiving, especially now during covid she can’t go out no one can go in and the earliest someone can get out to help fix the situation is Friday, unacceptable. But you’ll gladly take her $$

  • sophhhjamal sophhh (@sophhhjamal) reported

    @ShawInfo @Shawhelp can you explain why when I request a call back , I get put back on hold for 20 mins??? This is ridiculous. Need business help and have no patience for this **** service / wifi.