Shaw Outage

@Shawhelp your service is terrible... I’m trying to be patient but goodness help me...

@Shawhelp Hello. I was sent a new arris modem from Shaw today. I have plugged it in but am now trying to change the name and password on the arris admin page. However, all the HTTP domains for arris I have found will not work. Please help. I have been on the phone waiting 4 help

.@Shawhelp hi. I have sent a DM as we are having issues and unable to connect on chat or the phone

@Shawhelp I'm having problems with a movie rental...

@Shawhelp Gateway service down for days now, cant record anything, menu not working and saved series recording not working. When' is this going to get fixed already, better be getting some kind of rebate for these constant outages

@Shawhelp Looking at CCTS/Complaint; I’ve been trying to connect with SHAW re: renew some/cancel other services for >4h this weekend 😢

@Shawhelp Ok hanging up - have been on the phone/waiting for call back and now listening to music for 1h50min now. 1st in line for over 30min. I'll be filing a complaint with Commission for Complaints for Telecom-Television Services (CCTS). Not cool @Shawhelp - and not helpful at all.

@beccamitchell02 @Shawhelp They just fixed my problem in less than 30 minutes. Try them again. Ask for Darren.

imagine paying for 600 down and 25 up and only getting 250-300 down and 3 up would be me 🙃 @Shawhelp

@shawhelp live chat: after authentication can up/renew existing services but to cancel some I have to call in. 360 people in front of me!

@Shawhelp @armysgt56 My cable guide is down too, and my OnDemand isn’t working. I did send a Dm hours ago and haven’t heard back. This is basic stuff. I hope you have a plan to reimburse us for the inconvenience.

@Shawhelp please help me.. my internet isn’t working .. it keeps telling me my password is wrong.. I’ve tried it multiple times!

Checking out @Shawhelp deals. online says 89/mth yr 1, 129/mth yr 2. my friends comp says 129/mth for 2 yr and the shaw agent is telling me 159/mth for 2 yr. Get your data straight Shaw this is terrible

😦I'm missing it bc the @Shawhelp Cable went out & they're trying to help restore service asap....🙁 Way to go Scheif! 2 so far!😉

@Shawhelp called Shaw about PSLd error showing on Shaw box yesterday. Never got a call back, and issue is still happening. Tried calling again today, and still no call back. Calling a customer back is just common sense.

@ShawInfo terrible customer service. Attempting to get a human on the phone to reconnect my mother in laws service is a joke. Automated message indicated 35-45 minute wait...I hung up after waiting 1hr 40 minutes. Ridiculous!!!

@shawhelp. My cable internet has been out since at least 0400 I called and I was told there is an outage in my area. Still nothing 4 hours later. Ps. Update your website which says no outages

@Shawhelp Yeah in Aberdeen, that would explain it! I did check for outages and nothing had shown up but to be fair that was last night when it first happened. I'm going to assume my issue is related to that and I can probably get off hold

@Shawhelp experiencing problems with guide not showing programs

@Shawhelp I woke up this morning and my internet is working. Thanks for being so on top of things. It was only down for 5 days.

@Shawhelp Amazon Prime never works.

@billybobjoedir7 @ShawInfo @TELUSsupport Yeah no problem! Shaw sucks. I have always had issues with it.

@billybobjoedir7 @ShawInfo @TELUSsupport Ugh we turned to Telus as soon as they installed the FibreOptic cable on my road. Never looked back.

@Shawhelp Fix customer service!!

@ShawInfo man U guys are the worst I never get the speed that was stated in the contract **** off im getting rid of y’all I have complained like a hundred times already

Finally wrapped up trying to cancel my Shaw account. Ended up getting a good deal and lowered my bill by over 40% so I stayed. Total time spend on hold: 8h 10m @shawinfo #waiting #customerservice

@RobinsDonutsCAN @Shawhelp @CineplexMovies @Tbaytel Want to offer #freeWiFi to your #customers, DON'T GO WITH #SHAWOPEN, since it's far from being #open. #Tbaytel does much better at having #public #guests. Meanwhile, with #Shaw, if you're not a Shaw #customer, NO #WIFI for you!

@Shawhelp I'm switching shortly to a Bluecurve Gateway. If there are still problems then I'll see about getting a tech come out.

@MilesJrmiles @NHL @ShawInfo @TSN_Sports 99 problems but getting choice of a good game ain’t 1!! #lucky

@Shawhelp having so many issues with our cable. Loose Sound and the picture is going crazy and even renting movies its doing the same thing....

@Shawhelp No, they keep me on the phone. Coz I told them to cancel my services. Very bad. Being a customer since 2012. Bye, bye shaw.

@ShawInfo very bad service @Shawhelp waiting for more than 2hrs in line to speak with loyalty dep.

@Shawhelp Haven’t tried the box in my basement. Saying Login error. Trying to reconnect in 4.5 mins

@Shawhelp internet keeps crashing and freezing. My neighbors all having the same issue. Please help.

@Shawhelp I am still waiting for the engineer to arrive to set up my service. 2 hours late! Crazy.

3rd attempt to contact Shaw to cancel and 221 minutes into the call I finally got a response, and... being transferred to another department... back on hold. @shawinfo #waiting #customerservice

@Shawhelp my cable box says “plsd” on the front and no video coming thru. Help

@Shawhelp Ok, it’s down again and the website suggests there are problems.

@Shawhelp It’s giving me a Login error.

Minute 157 (2h 37m) on hold of my 3rd attempt to cancel Shaw... Total time on hold: 375 minutes (6h 15m) @shawinfo #waiting #customerservice

@Shawhelp FYI. Your new support messaging vs. chat (via the app) takes me 4x LONGER to get any resolution. It's horrible. You need to change it back to chat. ASAP.

Trying to cancel Shaw: after 2 phone calls that ended with the 1st disconnecting after finally getting through and the 2nd by a drained battery for a total of 218 min of being on hold, I am on my 3rd call and 96th minute... and still on hold @shawinfo #waiting #customerservice

@Shawhelp One hour and half on the phone and still no help

@Shawhelp I am also having this issue and dm’d the Shaw help account 7 hours ago and have gotten no response.

@ShawInfo @Shawhelp has to be the worst internet provider I’ve ever had or dealt with how does one show up to install internet and nothing gets done worst experience I’ve ever had with a company

@shawhelp Truly disappointing customer service with #shawcable....same problem for weeks now. Now we have to wait two weeks for a technician to come again after not having addressed the problem the first time they were here 🤨

@ShawInfo thanks folks! Houseful of girls for a birthday and family from ZA all expecting to watch TV & call home- install sched for today verified wait all day no one shows. Call in & find out I was resched to the 20th- no call. Spent an hour on the phone no one can help. 🤬

101 minutes on hold trying to cancel Shaw, then my phone died... ding ding, round 3 @shawinfo #waiting #customerservice

@Shawhelp don’t tell people to direct message you when you NEVER ANSWER.

Current total time being on hold with Shaw to try and cancel the service: 108 minutes (1h 48m) @shawinfo #waiting #customerservice

On hold with Shaw for 62 minutes to try and disconnect service, automated service states 10-15 minute wait @shawinfo #waiting #customerservice

@Shawhelp I have trying to get @Shawhelp to answer my direct message for 2 days. Please help.

@Shawhelp hello, just an FYI, our gateways in the v2r 5y4 of chilliwack went down, was about 5 min before we could use them again, had to pull power for 10 count than plug back in to get them going again.

@Shawhelp Well, at this point a disconnection from your service is the only thing I’m interested in. So I guess I’ll continue to hold... #goingon3hours #stolemyevening.

@Shawhelp I can’t access my TV guide on my gateway portal, and I can’t record any TV programs because of it. Please advise as to when this problem will be resolved as it is very inconvenient

@ShawInfo Hey Shaw: I’ve been on hold for 2 fricken hours tonight split up between 2 different transfers. You said that your customer service was better than @Telus, but now this disgruntled Shaw customer is going to find out the old fashioned way. See ya. #switchingtotelus

@Shawhelp #Abbotsford No internet service in Abbotsford

@Shawhelp need help please

@Shawhelp Wow. 845th in line with a 35-45 minute wait for a returning customer on the 1-888 number and rang straight through for a "new customer wanting to sign up". You should be ashamed of yourselves

@Shawhelp hey guys. It's been 3 days since we've had internet while assured every day a tech would come out. It is our xmas season in retail. Pls help.