Shaw Outage Report
Why is my Shaw service not working?
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If you are having issues, please submit a report below.
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Shaw reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Shaw compensate me for the outage?
The recent Shaw outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Shaw if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Shaw has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (65%)
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Wi-fi (11%)
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TV (10%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (1%)
Live Outage Map
The most recent Shaw outage reports came from the following cities: Surrey, Creston, Toronto, Sault Ste. Marie, Vancouver, Edmonton, Calgary, Sherwood Park, Medicine Hat, Red Deer, Winnipeg, Abbotsford, Nanaimo, Courtenay and Victoria.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey |
Total Blackout | |
| Creston |
Phone | |
| Toronto |
TV | |
| Sault Ste. Marie |
TV | |
| Vancouver |
Internet | |
| Edmonton |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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dave
(@bourbondave_ca) reported
@Shawhelp Good night @Shawhelp , sleep well. Maybe after a good nights rest you could reply to any of the 4 tweets, 1 DM and 1 Messenger post I sent asking about an outage in our area...
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Boogie
(@bg011979) reported
@Shawhelp Hi, internet is still down in Langley on 216th, close to the airport.
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Peggy Muise
(@PegMuise) reported
@Shawhelp Is there any issues around Langley/Aldergrove area? We haven’t had internet for almost 12 hours now.
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dave
(@bourbondave_ca) reported
@Shawhelp is there an outage in the Highlands (just outside Victoria). We’ve got no TV or internet but nothing is listed on your support page.
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ReSean
(@VictorReSean) reported
@ShawInfo POWER OUTAGE IN POCO. HELLLLLP
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Andy von Busse ⚛️𝌄
(@Andy_von_Busse) reported
@nataliejolyT8N @Shawhelp @TELUSsupport I am rural, and frequently am on Zoom meetings. I have over the air internet, maxing out at 10 Mbps. Not sure how what you have could be too slow, as I've never had a problem with mine. You may want to check your computer for an issue, or too many users at one time???
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dave
(@bourbondave_ca) reported
@Shawhelp @Johnnie_Balls @shawhelp The outage is listed on your site as Gordon Head. What is the actual area being impacted?
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AJ
(@AnnaJoh13855) reported
@ShawInfo Why is your Live TV so awful? Keeps cutting out...makes me crazy.
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dave
(@bourbondave_ca) reported
@Shawhelp No response to my earlier questions - frustrating. Looks like there’s an outage in Victoria. The info on your site hasn’t been updated for hours and lists the impacted area as Gordon Head but it’s obviously much larger. What is going on? When will you have real info?
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hananasaurus rex 🦖
(@hananasaur) reported
@Shawhelp Thanks. I called Shaw support and there is an outage in my address. I hope the outage page gets updated soon.
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Sarah (Potstocks)
(@sarahconnorjohn) reported
@Shawhelp Big thanks to your online support. I didn’t get the price reduction I wanted but looks like my account issues were fixed. My internet has been running fine today! Thank you!
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Kiwi
(@kiwigummy) reported
@Shawhelp is there any outage in AB? Internet has been on and off whole day
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JaasonB
(@JPBenney) reported
@Shawhelp Is the internet down in Aldergrove?
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Tyler
(@TylerWoloshyn) reported
@Shawhelp We are experiencing no internet or television in Kelowna. What’s the estimate for the fix?
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chaos agent
(@chaosagent1) reported
@Shawhelp Would be a good morning if service worked in south Surrey / white rock - down for 17 hours...told last night a crew on site and should be fixed quickly and this morning told no eta and no other info???
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J R Manning
(@J_R_Manning) reported
@Shawhelp is there a known outage in west maple ridge BC? All services are down this morning.
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Rad FX Studios
(@RadFX) reported
@Shawhelp Why is your internet outage page not updated? We have no internet, and other outage sites show internet is down also. You page says, “good news! No outages!” 🤨
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Amit Pulani
(@AmitPulani) reported
@ShawInfo is there a Shaw mobile support handle ?
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G
(@GG2310) reported
@Shawhelp hi any outages in the Langley area around 21653 Fraser Highway? Internet seems to be down. Please advise. Thanks
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Áedán Shaun Mattisson
(@monkjona) reported
@Shawhelp 2/ Its like my modum gives me the blue channel numbers but not the signal & its still uses the factory EST time when I'm on MST time for Calgary. I can't seem to get my Calgary feed since it disconnected several hours ago! Phone me at 4034024566 please & coach me thru?
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Áedán Shaun Mattisson
(@monkjona) reported
@Shawhelp 1/ Help! My TV says I'm getting my WIFI signal but to complicate things My BlueCurve Internet is a different account from my Residence TV Service. So i can't find the way to re-connect my TV modum I just got out of the box, to this residence account. Does my Bluecurve?
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GOZNO
(@MrGozno) reported
Looks like @ShawInfo has competition for worst customer service of 2020 with @ServiceCanada_E @ServiceCAN_Joke
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Adi lally
(@adifood1234) reported
@Shawhelp Ngl but Shaw also has one of the most nicest techs and customer service reps always willing to help! And the best home phone service to I hope they will have a feature after talking with a rep to leave a feedback. !!
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Alyson Pile
(@AlysonPile) reported
@Shawhelp is there an outage in the Winnipeg Sturgeon Creek area?
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Blaze
(@Johnnie_Balls) reported
@Shawhelp internet and cable down in langford v9b0g8
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Ernie Nguyen
(@ErnieN81) reported
@Shawhelp internet and TV has been down since 10pm.
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G
(@GG2310) reported
@Shawhelp We are a business in the area and internet and cable is down. Can you still check or do we have to contact someone else
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Mike Hellinger
(@mikehellinger12) reported
@Shawhelp I did shoot you a DM. Spotty service yesterday. No service since around 10 last night.
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Nascar Storms
(@ruggles37) reported
@Shawhelp In SW Calgary my cable keeps flickering off and on tonight are you guys having issues saw on your outage map your having issues downtown?What's goin on?
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midge🌻
(@marjorie_pelkey) reported
@ShawInfo Been 3 months of trying to fix my internet and nothing is working. I’m so close to transferring to a different provider, i’m so tired of my internet either cutting out or not working for video games. Im just trying to enjoy my winter break after a stressful year.