Shaw Outage

@Shawhelp Your internet ******* sucks

WHYY why u go down =( @Shawhelp

Warning shot across the bow before lawsuit. Better get over to her house RIGHT NOW and FIX YOUR SIGNED CONTRACTUAL AGREEMENT TO PROVIDE FULL SERVICES AND FULL INTERNET ACCESS FOR CONTINUED PAYMENT WHICH HAS BEEN GIVEN. @Shawhelp #Karma is your choice!

@Shawhelp says they will answer your chats. All day nothing! Horrible reception, 1 hour waiting on phone and disconnects me. Hello @Shawhelp I would like to get my tv back since I have to stay home!!! Answer your chats.

@ldeichel @ShawInfo oh that's right, my bad on that, *second carrier

Just had a @ShawInfo customer chat representative tell me my 2-year internet agreement at $65 per mth 1st yr and $95 per mth 2nd yr was a "deep discount which I should enjoy." (Their words exactly). Considering their current offerings, I both feel both #rippedoff & #punkedoff!

@Shawhelp I sent you a DM last night. I need some help

@Shawhelp your internet is down! TV is working fine. BC Interior.

@LinguaVina @Shawhelp @TELUS You may have a failing piece of hardware or something is wrong with your line. Definitely worth a technician call. Sorry couldn't be of more help.

@ShawInfo why are you raising your rates in direct violation of the recently in acted profiteering laws. you are an essential service

@Shawhelp well, that enough to secure me as a lifelong customer LOL

@ShawInfo Right. We believe you. Like rural Canadians whose communities and dispersed areas you refuse to service. #ShameOnYouShaw

@Shawhelp trying to pay my bill. Everything broken. Several errors.

@ShawInfo not! Making us pay for Channels and services we are not receiving,is TERRIBLE customer service!

@Shawhelp you need to do something about your employees treating their clients like shit when they ask a question about their bill. Not impressed at all.

.@hollysaulou @shawinfo @shawhelp @TELUS Telus is allowing School Authorities to identify families needing these programs to immediately onboard them. Could really use some help here from Shaw.

@cybera .@hollysaulou @ShawInfo @Shawhelp @TELUS Telus is allowing School Authorities to identify families needing these programs to immediately onboard them. Could really use some help here from Shaw.

Just had a bizarre start to the day. I had a @Shawhelp tech drop off a gateway box and portal, and apparently met someone at my building that said he was waiting for the same. He then calls me with instructions and I told him he had to deliver the stuff first and he was like WTF

@Shawhelp Sill no IP it went out last night and is still not on. Couldn't help but notice your message on your website as "Being dedicated to keeping Canadians connected" 😑

@Shawhelp internet and cable in prince george is down again.

@ShawInfo Your service in @TownBarrhead is out. Again.

@Shawhelp why is my internet down

love being without internet during a pandemic with no help from the company for two weeks looks like i need to drop out of school now thanks a lot @shawinfo @shawhelp ....

@Shawhelp Internet is currently down. Need a quick resolution as both myself and my partner use this for work. Already tried resetting

Trying to connect with @Shawhelp because I need help with my current subscriptions.

@Shawhelp Hey Shaw, So I gave in and called. I didn’t want to, I wanted to respect your space like you asked, but I just couldn’t wait any longer. The help was quick and everything is resolved but I can’t help but think our relationship is strained. I hope we can grow from this. Love, Kyle

@Shawhelp My internet is out please help

@Shawhelp is no help at all

@ShawInfo refuses to help people with disabilities and low income to help pay their bills while payment plan with every other service helps. unbelievable!!

@Shawhelp All good. Must've been a micro-outage or something. Got my bill paid :)

Hey @Shawhelp fix the internet in Nanaimo

@Shawhelp This is the 3rd night in a row, and the 4th time in a week and a half that our cable box has crapped out due, supposedly, to “an ongoing maintenance issue in our area.” We’re not keen to pay our next bill for service we’re not getting. #fixit

@Shawhelp Shaw internet services are down once again jn New Westminster. The heck is going on.

@Shawhelp You technical support’s solutions was “Just hang up and call back and maybe someone else can help”…I told him we had been on hold over 30 minutes to speak to him and he should know how to answer this and if not transfer my call to someone that could answer, or a manager…

@Shawhelp I’ll send you the customer info by DM shortly, she’s not happy at all especially after she went and got new boxes and is paying rental fees, I had to pull out the new one I put it and put back the old one because it had no RF output to accommodate a room that only had coax.

@Shawhelp I mentioned the level of support as he seemed like he knew nothing about your receivers and he should if he’s answering the phone, he also should NOT refused to let me speak to the manager or let my client speak to the manager, he told us “The manager won’t speak with you”

@Shawhelp The this same tech told me their was no higher level or support and if I didn’t like it to call back, after we waited 45 minutes. Also would not connect me to a manager which is ridiculous and my customer is asking if she should just cancel everything and return receivers. PT2

@Shawhelp you really need to properly train your tech support if you intend to call them tech support. Had a interesting conversation with you tech who had no idea what RF was, no idea at all what an RF output was and he claimed he was level 2 support. PT1

Day #20 without internet... Using my neighbour’s WiFi in my kitchen is the only place I get a signal. I can’t handle being in the kitchen a minute longer by the end of the day... Might opt for Skip tonight😩 @YourAlberta @Shawhelp #ajobwithoutinternet #tough #essentialservice

Hi @Shawhelp I’ve been receiving poor customer service by chat for over an hour. I’ve DM’d you guys here for some help for an issue that’s been going on for 6 months with no solution. Please help me out.

Hi @Shawhelp I’ve been receiving terrible customer service by chat for over an hour. I’ve DM’d you guys for some help for an issue that’s been going on for 6 months with no solution. Please help me out.

@Shawhelp Hi there we’re currently experiencing what I think is an outage. The green @ symbol on our modem isn’t lit up after a couple reboots. Just sent you a DM

Hi @shawhelp Are there internet problems in #yyc Having lots of problems with failures to connect and slow internet.

@richardzussman @TELUS That’s a good start. I have been dealing with @ShawInfo and the customer service has been horrible!

@richardzussman @TELUS That’s a good start I have been dealing with @ShawInfo and the customer service eras been horrible!

Just trying to watch Grey anatomy on shaw on demand and signal problems again. @Shawhelp This never works until I contact you. I sent the DM but haven’t heard back. Also what has happened before. #yyc

@AlizaVellani @Shawhelp I just got DM from Shaw that there is service disruption but check with them to make sure

@geepz183 @AlizaVellani @Shawhelp Yeah I just DM Shaw and did the whole reset but nothing. I’ll let them know a few of you guys mentioned about internet outage

@SamanthaHuang17 @ShawInfo @Shawhelp Terrible service

@Shawhelp I got this from your "prioritized chat support" Just a heads up...our agents are working on multiple accounts with multiple customers so the reply time for each message is approximately 10 minutes.

@Shawhelp Nope same issue

@Shawhelp 2/3 and still trying to verify whether it’s been applied. Ive held off paying my Shaw invoice until I can verify the prorated amount. Can’t get thru to Shaw billing office and don’t want service disconnected. Have never had a late bill. The new modem, if ordered yesterday

@Shawhelp @MrAlixander Down in Kensington Saskatoon too

@Shawhelp experiencing internet outage in Lakeview, Saskatoon 😢

@ScoutBronson @TELUS @ShawInfo Been with both of them for over 20 years so ******* I guess

@Shawhelp Right. In public you want to make sure you look like you care, but in private when people ask for help you can't be bothered to lift a finger. #yeg

I am just astounded at how bad the #customerservice is at @ShawInfo now. There was a time they actually helped customers, now I think they may be even worse than telus. Such a mistake switching to shaw. We desperately need competition in ISPs! #yeg #fail @CRTCeng

@Shawhelp I was on hold yesterday the phone prompted an option for a call back, selected the option and still have not received a call back. Need to get my Shaw issues resolved! #wheresthecustomerservice

I have never delt with a more disgusting company than @ShawInfo. First we were scammed into paying more per month in the belief that we would have a $150 credit to use towards a cancellation fee, as we only needed internet for 1 year so would need to cancel. The they used the...

@ShawInfo I want to cancel shaw