Shaw Outage Report
Why is my Shaw service not working?
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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Shaw reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Shaw compensate me for the outage?
The recent Shaw outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Shaw if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Shaw has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (45%)
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TV (19%)
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E-mail (17%)
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Total Blackout (9%)
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Wi-fi (9%)
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Phone (2%)
Live Outage Map
The most recent Shaw outage reports came from the following cities: Calgary, Vancouver, Saskatoon, Dawson Creek, Edmonton, Blairmore, Kelowna, Sherwood Park, Winnipeg, Surrey, Nanaimo, Victoria, Coquitlam, North Vancouver and Prince Albert.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
TV | |
| Vancouver |
TV | |
| Saskatoon |
Internet | |
| Vancouver |
Wi-fi | |
| Dawson Creek |
Total Blackout | |
| Vancouver |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Robert Armour
(@ZeShep) reported
@incognito_nunya @choose_fabulous @ShawInfo You could write a thesis to answer that very good question. CBC, CNN, and others equally support or give voice to extreme left-wing ideas and events, often by cherry picking facts, data, and language. Should they be banned? No. We should demand better journalism.
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Incognito Dorito- Made in Canada! 😏
(@incognito_nunya) reported
@ZeShep @choose_fabulous @ShawInfo They supported an insurrection, peddle false information about Covid and support Putin,. What exactly is your idea of a “high threshold”?
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Edward
(@soulreader) reported
@Shawhelp I have an iPhone and cannot access shaw mobile is there a problem? There is no app but I used to use shaw mobile device care to get to it but now it just goes blank. Same results if I try to go to safari and to sign in shaw mobile
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daniel gibson
(@AntiVenom42420) reported
When I moved I switched from @ShawInfo to telus because I was under the impression that they had a good product and exceptional customer service. I am really beginning to regret the change. When I had internet down with shaw they were almost over reaching with how much
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Laurie
(@CanadianAngel77) reported
@ahopeross @ShawInfo They are pretty quick if you DM them on Twitter but sometimes they switch who is helping you and you have to start all over. Honestly the best I’ve ever had was a tech that came to my house. He fixed the problem and then checked back to make sure it was fixed after.
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Media Police *Save Canada from Tyranny*
(@MediaPolice5) reported
@ShawInfo This is absolute bullshit. Censorship is never the right answer.
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Scott Rolston
(@Scott_Rolston) reported
@ShawInfo @CRTCHearings needs to man up and purge Fox garbage from Canadian televisions.
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Power & Systems
(@PowerAndSystems) reported
@IrelandTorin @ShawInfo @nenshi We still think Shaw being information gatekeepers is terrible and unacceptable.
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justinhj
(@justinhj) reported
@Shawhelp Good morning, any issues in Port Moody or just me? Router is offline
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WESTERN PHOTOWERKS Now w/PFIZER
(@WesternPhotoWrk) reported
@ShawInfo @mes200000 Remove FOX they are nothing more than conspiracy theories and far right misinformation. Their hosts are campaigning directly against the duly elected governments of Canada and the US. Time to shut them down.
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WanderingSoul 🇺🇦🌻
(@SolaViatrix) reported
@bclendinning @TELUS @ShawInfo I'm sure they will follow suit. They'll look bad if they dont 👍
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pendragon1
(@the_pendragon1) reported
@CHuizvernon @ShawInfo @nenshi totally, we should get it down to only far-left opinions and then the world will be saved...
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Peter Hickman 🏳️🌈🇨🇦💉💉💉😷
(@Pjhvan) reported
@as_per_danielle @IrelandTorin @ShawInfo Such a rude lady
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Tanya Callaway 🇨🇦
(@TanyaCallaway1) reported
@Shawhelp I reported it and the gentleman I spoke to said it was all the streets I listed. He was putting in a support request. It just came back on. We are all good again!
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AHR
(@ahopeross) reported
Hey hey, does anyone have a good @ShawInfo customer service contact? Because I need some billing dealt with and lately their teams have been more miss than hit.
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Amy 🪶
(@DameMyniah) reported
@kaclk @ShawInfo I was stunned to find out I was subscribed to RT when I reviewed my Shaw package last year. I’d never signed up for it & certainly had never watched it!
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John 😷🇨🇦 🇺🇦
(@MrJnow) reported
@ShawInfo The 1st 🇨🇦 company that deletes Fox off their network will profit from a influx of new customers #justsaying #cdnpoli #Fox
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Nikki Hill
(@HillNikki) reported
@ShawInfo Just another customer also saying ‘Fox next please.’
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Don-a-Don
(@DonNadon9) reported
@Lockieda @ShawInfo It's certainly as bad as RT....
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Chuck Duboff
(@lyndalerun) reported
@ShawInfo Shut Fox down for their misinformation commentary
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belinda cardoso
(@bcgift) reported
@ShawInfo @bobmackin lol, no worries, I dissed you folks and all cable a decade or more ago for this very reason - blatant corrupt censorship. Even dissed yr phone service, everything. No fascist Corps, thanks.
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Colleen
(@wildplumbay) reported
@ShawInfo @Dimcl2 Cancel Fox permanently. It is destroying democracy.
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Free Opinions On Anything
(@A_D_Mira) reported
@Shawhelp Your new mandatory confirmation code setup is garbage. If Shaw was serious it's a very simple matter for Shaw to match the originating IP address with the password protected "MY Shaw" account. I'm not changing my browser setting to retain any Shaw password codes!
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Torin Ireland
(@IrelandTorin) reported
@as_per_danielle @Pjhvan @ShawInfo Well... little secret here :P I neither have nor watch TV! But I've met a lot of people who have been sucked in by the Fox/RT echo chamber and I _know_ it's bad. As time goes on they get more and more detached from reality and I think it's long past time we stop that happening.
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Free Opinions On Anything
(@A_D_Mira) reported
@ShawInfo Your new mandatory confirmation code setup is garbage. If Shaw was serious it's a very simple matter for Shaw to match the originating IP address with the password protected "MY Shaw" account. I'm not changing my browser setting to retain any Shaw password codes!
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🇺🇦Ryan D🇨🇦
(@RyanDutka09) reported
@Shawhelp Is someone there to help me
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Holly 🇨🇦 ⏳
(@Hollymcc3) reported
@ShawInfo I think that’s a really bad decision. I want RT on my cable feed please
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asetia
(@setiaanita11) reported
@Shawhelp any help with TV, no sound and picture but channel guide is available. Tried resetting tv box but still the same.
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𝑳𝒊𝒔𝒂✨
(@keslertoburrows) reported
@Shawhelp are you guys down?? Don’t have wifi, keep putting in our pw and it keeps saying incorrect which is impossible cause no one knows how to change it
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Gordon Kurtenbach
(@gordkurtenbach) reported
@ShawInfo Cancel FOX.