Shaw

Shaw Outage Report

Why is my Shaw service not working?

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours

The graph below depicts the number of Shaw reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Shaw Outage Chart 03/19/2024 06:00

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Shaw compensate me for the outage?

The recent Shaw outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Shaw if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Shaw has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (56%)

    Internet (56%)

  2. TV (17%)

    TV (17%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map

The most recent Shaw outage reports came from the following cities: Calgary, Thunder Bay, Vancouver, Burnaby, Vernon, Toronto, Nanaimo, Coquitlam, Surrey, Winnipeg, Langley, Raymond, Edmonton, Victoria and Invermere.

Loading map, please wait...
City Problem Type Report Time
CanadaCalgary Internet
CanadaThunder Bay Wi-fi
CanadaVancouver Internet
CanadaBurnaby TV
CanadaVernon Wi-fi
CanadaToronto Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • EddieShelstad Eddie Shelstad (@EddieShelstad) reported

    @Shawhelp @everlastin09 Confirmed IQ of a cat. Explains the quality of service they provide.

  • xj7djthrfd Joel Aquin (@xj7djthrfd) reported

    @Shawhelp heard Cable, wifi and phone are down :(

  • dollyface12345 dolly (@dollyface12345) reported from Winnipeg, Manitoba

    @Bell_MTS @Bell_MTSHelps … the 8-12 app’t showed up .. late.. tells me i need a new line. MTS chat says this will happen before Nov 2?? So now no cable, internet, etc at all until then.. hello @ShawInfo.. wondering u provide service with less than a 9+ week window?

  • Shirebikes Edward Davies (@Shirebikes) reported

    @Shawhelp why wont you answer the phone. This is the second time in the space of a week ive had issues. theres no point in a support line i have to tie the phone up with for an hour on hold.

  • c_babii • Carla Luna . . . 🌙 *•° (@c_babii) reported

    Dear @Shawhelp I'd like to say "its not you, its me" but it really is you.... I need to move on from your horrible service.

  • Roni_JDM Rhonda Inkster (@Roni_JDM) reported

    @Shawhelp We've lost our internet. Tried resetting, unplugging, all that good stuff ... is there an issue somewhere? 6am with nothing to do ...

  • DadOfThoseTwo kiko (@DadOfThoseTwo) reported

    @Shawhelp Hi is the service down in leduc alberta?

  • JMKilgour Jay Kilgour (@JMKilgour) reported

    @seanybabes We generally have a full house Sundays for football. Definitely worth it if we knew we'd be open, or if we would get a refund for a **** down but @Shawhelp doesn't offer refunds on Sunday ticket in the case of a covid closure.

  • Larissa86962439 Larissa (@Larissa86962439) reported

    @Shawhelp Is there still a problem in lloydminster? Internest STILL isn't working

  • padovani_laurel Laurel Padovani (@padovani_laurel) reported

    @Shawhelp Yes my husband did this yesterday , this is the first thing we do when having problems.

  • AisforAWSM Amber (@AisforAWSM) reported

    @Shawhelp Shouldn't all the outlets be activated when the service is first started? It's completely blowing my mind that Shaw wants to charge customers $50/room to move their PC's/TV's around in their own home if the room has existing coax outlets already. 😱

  • big_fan2019 𝕓𝕚𝕘_𝕗𝕒𝕟𝟚𝟘𝟙𝟡 (@big_fan2019) reported from St. Albert, Alberta

    @Shawhelp when I call my friends cell number which is android phone I get static it says he picked up but all I get is static and I don’t hear him. But he can call our house phone no problem

  • AlistarDark Alistar Dark (@AlistarDark) reported

    Sad night... I know I told @Shawhelp I was moving but I didn't expect the internet to die at 1am.... What am I going to do the rest of the night... :( Stupid night shift sleep schedule.

  • AisforAWSM Amber (@AisforAWSM) reported

    @Shawhelp Yes. Tried it this afternoon. Moved a Gateway Portal to a room that has never had a TV in it before. Box wouldn't work - support said there was $50/per each room/coax cable not activated. Mind blowing. Does the room need to have equip in it to have techs activate the outlet?

  • sunwhite63 Sunny White 🇦🇺🇨🇦 (@sunwhite63) reported

    @Shawhelp Outage in Duncan? No internet/tv and have unplugged/plugged in modem. Unable to DM.

  • michelleborg72 Michelle Borg 💋 (@michelleborg72) reported

    @Shawhelp Having issues STILL in Devon Alberta .. no cable no internet & would like some help .. hope you get online soon

  • HersheyBarzXo Haersh 👑🦋 (@HersheyBarzXo) reported

    @Shawhelp hi, do you guys have good home wifi or phone services? Because I am so sick and tired of my @TELUSsupport internet not working and I’d really like to leave them 🙃

  • KatrinaShade2 Katrina Shade (@KatrinaShade2) reported

    Really @ShawInfo call Center is in Belize!! What’s wrong with providing employment to Canadians. Worst customer service ever #shawinfo #shawcommunications

  • padovani_laurel Laurel Padovani (@padovani_laurel) reported

    @Shawhelp Having trouble with numerous channels with pixels, screen freezes and sound cutting out

  • AisforAWSM Amber (@AisforAWSM) reported

    @Shawhelp Have been in this house for 15+ years and have had shaw equally as long. It's not new construction, the lines have been there as long as the house has been. Shaw just apparently never activated all the outlets. :/

  • ashton_nilsson Ashton Nilsson (@ashton_nilsson) reported

    @Shawhelp is shaw down right now? i love in wpg mb and was playing games on ps4 but it said there’s a problem with the dns server, then checked and it’s not working on my ps4 but it is on the cable box. help

  • AisforAWSM Amber (@AisforAWSM) reported

    @Shawhelp - Can you confirm if it's true that you charge $50 PER coax cable activation if we, as existing customers, want to move our Modem/Gateway Portals into rooms with EXISTING lines that have never had equipment in them before? Do you not activate all lines on service start?

  • KatrinaShade2 Katrina Shade (@KatrinaShade2) reported

    @Shawhelp You have the worst customer service

  • leonard_hessels Leonard Hessels (@leonard_hessels) reported

    @Shawhelp Yeah Will this service cost me extra money? Seems to be the thing Here's a cheap price for poor service,only way to fix it,pay more money

  • EddieShelstad Eddie Shelstad (@EddieShelstad) reported

    @Shawhelp huurrryyyyy and fix Sherwood park outage. It's the weeekeeeeeennnd!

  • leonard_hessels Leonard Hessels (@leonard_hessels) reported

    @Shawhelp here we go again Phone support tells me In order for your equipment to work, pay more money #canicancelnow ?

  • EDinVANcity Ed (@EDinVANcity) reported

    Does @TELUS suck in the rain as well? Or is it just @Shawhelp that stops internet service during cloudy periods. Wish we had more damn Internet options.

  • rok4d Wes Glassford (@rok4d) reported

    @Shawhelp Are there internet issues out in Beaumont?

  • everlastin09 Jay B 🇨🇦 (@everlastin09) reported

    @DatBawse @TELUSsupport @ShawInfo I did this once, it was really cool finding out that neither company gave a **** about my business

  • AisforAWSM Amber (@AisforAWSM) reported

    @Shawhelp That sounded a bit snarky. I don't expect Shaw to connect every house for free. I'd assume outlet activation cost would be covered during initial service purchase/setup. Nobody ever told us we'd be charged $50/coax outlet if we wanted to move our devices around in our own home.