Shaw Outage Report

Why is my Shaw service not working?

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours

The graph below depicts the number of Shaw reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Shaw Outage Chart 02/05/2023 10:10

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Shaw compensate me for the outage?

The recent Shaw outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Shaw if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Shaw has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  • Internet 61.16% Internet
  • TV 13.65% TV
  • Wi-fi 13.15% Wi-fi
  • Total Blackout 6.47% Total Blackout
  • E-mail 4.26% E-mail
  • Phone 1.31% Phone

Live Outage Map

The most recent Shaw outage reports came from the following cities: Calgary, Vancouver, Sherwood Park, Spruce Grove, Port Moody, Edmonton, Surrey, Abbotsford, Saskatoon, Coquitlam, Prince George, North Vancouver, Pender Island, Maple Ridge and Burnaby.

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CanadaCalgary Wi-fi
CanadaVancouver Total Blackout
CanadaSherwood Park TV
CanadaVancouver TV
CanadaCalgary Total Blackout
CanadaCalgary Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:
  • WCGamez 🍁SouthShores🍁 (@WCGamez) reported

    I’ve subscribed to @TSN_Sports TSN+ for about a month now and had nothing but issues with a few of the “+” channels. I’ve sent off requests for help with zero replies from TSN and my ISP @Shawhelp says my Gig+ internet has no issues at all. TSN streaming is a waste of money

  • BBBoris BBBøris 大きくて悪い (@BBBoris) reported

    @Shawhelp is Edmonton service out?

  • rpetti Rob Petti (@rpetti) reported

    @Shawhelp is there a known internet outage in the Lincoln park area of Calgary right now?

  • InsanelyHealthy Insanely Healthy (@InsanelyHealthy) reported

    @ShawInfo This building has your name on it. Do you support men invading female spaces?

  • BucklesandBulls Buckles and Bulls Brands Inc. (@BucklesandBulls) reported

    @ShawInfo why is your cable service so inconsistent and can't stream?

  • Kas3er4 Kasper (@Kas3er4) reported

    @Shawhelp @hartreef_singh Service restored

  • hartreef_singh Hartreef Singh (@hartreef_singh) reported

    @Kas3er4 @Shawhelp Shaw wifi is down northeast side?

  • danjeremyn Dan Jeremy Navarro (@danjeremyn) reported

    @Shawhelp My internet is down at Northeast Calgary. Wifi box stuck at flashing green. Restarted the router already

  • DantheKanadian Dan (@DantheKanadian) reported

    @Shawhelp I tried messaging you and your agent River just took off without any further help.

  • Kas3er4 Kasper (@Kas3er4) reported

    @Shawhelp My Shaw Chat is not working. My wifi box is stuck on flashing green after resetting from solid red.

  • L_Whiting Larry Whiting (@L_Whiting) reported

    @shawhelp Have lost everything, internet, Shaw home phone, Shaw tv. HELP

  • grovervikas Vikas Grover (@grovervikas) reported

    @Shawhelp Internet is down in south Surrey / wicket rock area. Any ETA on that

  • sogensannin Jeremy Colli (@sogensannin) reported

    @ShawInfo hey who do I speak to to complain about one of your customer service? They told me I was off contract and I needed to sign up again then told me the package I chose would be cheaper for more, but it was just more.

  • kimmie4724 kimmer (@kimmie4724) reported

    @ShawInfo is there something wrong with your webmail? The page to login hasn't loaded for me for days n

  • Coriosaba coreysaba (@Coriosaba) reported

    @Shawhelp If you live in victoria I highly suggest never getting shaw mobile way too many dead spots fido was alot better

  • coldplay_oilers Coldplay_Oilers (@coldplay_oilers) reported

    @Shawhelp Ever since you guys “upgraded” my parent’s services, they’ve been calling me every single day with something not working. This is madness. If I sent Shaw the billable hours I’ve put in you’d go bankrupt.

  • BlaineSchlec Blaine S (@BlaineSchlec) reported

    @Shawhelp We have had internet be very spotty for the last week here in Okotoks? It is out again. Any update on when this will be fixed or what is going on? I work from home and need to tell my boss why I’m not working?

  • JRE780 JR Entertainment™️ (@JRE780) reported

    The new @Shawhelp modem and cable boxes are absolute TRASH!!! I’ve had them since December and NOTHING but problems. Constant delays, not working, “error” codes

  • ssfw0817 Yusuke Hyogo (@ssfw0817) reported

    A Shaw representative just hang up the phone call while I was waiting for the account record. I was billed for the service I cancelled and told to return the equipment but I still haven't received a shipping label... What a great service, Shaw... @ShawInfo @ShawInfo

  • karen12steps Karen B (@karen12steps) reported

    @Shawhelp help! My internet isn't working?

  • mikeyarce Mikey Arce (@mikeyarce) reported

    @Shawhelp Is there an outage near Armstrong right now?

  • RyanTalbotMay Ryan Talbot May (@RyanTalbotMay) reported

    @Shawhelp My e-mail seems to be broken. It was randomly saying my password was wrong, so I changed it on my profile. Now when I go to log in I get this "HTTP ERROR 400 account is not active:..." Before I changed my password, it just said it was incorrect...

  • MrJOcean James M. R. Ocean (@MrJOcean) reported

    My vehicle got broken into last night. No damage but they stole modems I was going to return to @ShawInfo today. I called them up to let them know and they were like "cool story pay $200 and file insurance claims to pay more that way. Only options" Thanks for caring shaw

  • cobalt766 Cobalt (@cobalt766) reported

    @Shawhelp my internet is extremely unstable again. Is there outages?

  • CoreyHaywood Corey Haywood (@CoreyHaywood) reported

    @ShawInfo gotta have some of the worst ******* customer service of all time. What an absolute joke. No showed after giving us a 12 hour window when they "could've been here" and zero follow up for another appointment, despite contacting them twice.

  • scottthomson68 a mid-winter Scott 🎆🍾🇺🇦💙🧡🏒 (@scottthomson68) reported from Edmonton, Alberta

    Hey @ShawInfo sweep the snow off the satellite dish! The cable reception is HORRIBLE I WANT MY TV 📺

  • krissy_cheney krissy 🍁 (@krissy_cheney) reported

    My internet with @Shawhelp has been out since 2pm yday and it’s still out… I understand there’s an outage but this is ridiculous bruh.

  • kristibosch Kristi Rose (@kristibosch) reported

    @Shawhelp Is there a shaw outage in Lethbridge, Alberta right now?

  • LiftStressAway Josh Wanner (@LiftStressAway) reported

    @Shawhelp why is your wifi always so spotty? Probably the worst wifi I've ever experienced. Do better. A bit of rain and it's out, it gets a bit colder than usual, it's down. How is it this bad?

  • BriHuether Briana Huether (@BriHuether) reported from Lacombe, Alberta

    @Shawhelp any info about internet service being down in North Lacombe for several hours already?