Shaw Outage Report

@Shawhelp Back on only ~1.5 hours off. Thats not bad. Your customer service guy was nice enough but i think needs more training. Created extra stress for no reason.

@TerrelHince @Shawhelp This is the problem with having a centralized customer service line. Takes forever for Shaw to realize it's an outage (probably from the garage fire that happened this evening) and it's too late and dark now to fix it

@Shawhelp 23 shouldn’t be a blackout channel when you live in Edmonton.

.@shawhelp Your 2FA login has been broken for the last 12 hours here. Please let me know when it is working.

... Business practices that ignore long-term customers’ dedication to your service lead to alienation and, eventually, a loss of revenue. I treat my continuing clients as best I can; and, it's paid off. .../ @shawhelp #BrighterTogether #CustomerService

@Shawhelp Chromecast has said if other apps are able to cast then the problem is with the app itself.

@Shawhelp @TheNeilInstant Why is shaw down again in west end vancouver. Telus is looking better

... he shared that he believed he would be able to increase our service, and decrease our monthly payments. The “catch” - if you can really call it that - was that we’d have to sign a two-year contract. .../ @shawhelp #BrighterTogether #CustomerService

@SDPackard3 @Shawhelp Is that really easy to use? I am not tech savvy lol I used twitch on my phone haha but was so worth it to watch the teams play hockey.. I would do it to support more sports:)

oh damn @Shawhelp! 1 problemless week & we're back at it again. Black screen followed by connection failed message (though wifi is at full bars). When it came back to life, it landed on a different channel (@GlobalBC to @CTVVancouver). These random drops started again yesterday.

@roeteddy @Shawhelp Not that I have found. I wish we could just pay by the sport or even by the team. I’d love to see a reliable streaming service pick them up if our national broadcaster can’t. I watch woman’s NCAA games on BIG10 and have been really pleased with the ease of use.

@Shawhelp Wifi is not working in Saskoon...

Shaw cable is right on schedule with their internet services going down again. I can’t imagine how people can get anything done outside the city. @Shawhelp

@Shawhelp Yeah, it’s not that. Over at my dad’s he has the same issue on the exact same channel.

@Shawhelp @nsnwca Internet and TV down DT Calgary as well.

A story of inconsistent customer service from Shaw: A Shaw technician was at our house to day: a professional, intelligent & friendly young person who represented their employer very well. After attending to our technical issue .../ @shawhelp #BrighterTogether #CustomerService

@Shawhelp why is our cable not working? Internet is fine and cable just cut off

So much for watching the game tonight. Thanks @Shawhelp . Then at first its 3 days to repair? When thats unacceptable to us (i work from home, i need internet) its now an outage with no estimated repair time. Not very helpful.

Seriously @Shawhelp ever since I upgraded my internet it is super unreliable! You are about to lose a really really long term customer. :( dropping mid meeting or presentation is unacceptable.

@Shawhelp any update on the downtown Calgary outage? It's been a couple of hours now and all the status page says is that a crew has been dispatched.

This is very frustrating for both the technician and me. The tech was doing their best to extend their customer service, along with helping secure a longer commitment from a customer. However .../ @shawhelp #BrighterTogether #CustomerService

@Shawhelp haven’t had internet in Calgary downtown/beltline for a few hours. Is there an outage?

@Shawhelp is there outages in Vancouver? My internent has been down for 20mins

@Shawhelp this Oilers game on SN360 channel 206 is of terrible quality. Looks like I'm streaming on internet from ten years ago

@Shawhelp I'm wondering why my internet speed is being throttled down to ~5 mbps when I pay for 75 mbps? This has been going on for several days and it's getting tiresome.

@TheNeilInstant @Techno_dude @Shawhelp Shaw is fing down again in west end

@Shawhelp wondering why my 2 bars of cell service is faster than sitting right next to the router but I’m paying $140 a month?

I am getting the WORST HELP from @Shawhelp I've tried online, phone, everything. I work from home and you are telling me the first open spot is in 7-10 days? This is totally unacceptable. You are costing me more per day then the internet costs in a month. Please. Help. Me

@WorldAffairsPro @Rogers @ShawInfo CRTC is run by these same conglomerates and Ottawa has never had the will.Sad.

@Shawhelp any word on an internet outage in lloydminster? Internet has been on and off this morning.