Shaw Outage Report
Why is my Shaw service not working?
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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Shaw reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Shaw compensate me for the outage?
The recent Shaw outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Shaw if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Shaw has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (65%)
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TV (12%)
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Wi-fi (10%)
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Total Blackout (6%)
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E-mail (5%)
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Phone (1%)
Live Outage Map
The most recent Shaw outage reports came from the following cities: Surrey, Calgary, Edmonton, North Vancouver, Langley, Maple Ridge, Vancouver, Chénéville, Victoria, St. Albert, Lethbridge, Port Coquitlam, Richmond, Coquitlam and Belleville.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey |
TV | |
| Calgary |
Internet | |
| Calgary |
Internet | |
| Calgary |
Internet | |
| Edmonton |
Internet | |
| Calgary |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Lorne Boundy, P.Ag.
(@LorneBoundy) reported
@LeftFieldCR @ShawCanada @ShawInfo Same here 2 techs said it’s on my end I call BS. Issue started just as rain came through the area too, both techs claimed oh that’s just a coincidence
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Monsieur Jeff
(@JeffWpg1) reported
@Shawhelp Problem resolved, tv working again...thank you
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Ben Harapiak
(@benharapiak) reported
@PrismZet @Shadow4MVP @Shawhelp Yup, and the restaurant down the block from me can't take any online orders so it's literally killing their business today... zoom meetings are fine but websites on and off or not connecting at all. had to restart tv box and finally got a signal
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Monsieur Jeff
(@JeffWpg1) reported
@Shawhelp No channels working on my TV, internet very slow patchy
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Ben Harapiak
(@benharapiak) reported
@Shadow4MVP @Shawhelp @PrismZet very concerning if they're telling you it's on your end with this many problems concentrated in one area....
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Monsieur Jeff
(@JeffWpg1) reported
@Shawhelp No channels currently working on my TV, internet very slow patchy, in northeast winnipeg
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Edohotep
(@Edohotep) reported
I believe @Shawhelp (in person & social media) never honours/ fulfills a former client's request to stop with the snail mail. So I ask Internet Marketing division to stop it altogether & be a proper example to ShawTreeSpree #environmentalism. There's other ways to get clients.
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Ryan
(@Shadow4MVP) reported
@benharapiak @Shawhelp @PrismZet also in Nk it spicky for sure sometimes loads sometimes doesnt load then disconnects. They had me do everything and said its my end not theirs and sending a tecg out. Way too many same issues in same area for it not to be an issue
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Cody Monkman
(@CodyMonkman) reported
@Shawhelp I'm also having internet issues in North Kildonan. Cycling the modem didn't help.
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Edohotep
(@Edohotep) reported
I believe @Shawhelp (in any form, including social media) never fulfills customer's request to stop with the snail mail. So I ask Internet Marketing division to stop it altogether, #ShawTreeSpree #environmentalism & come up with other ways to get clients.
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Micky G
(@Tiguana99) reported
Is anyone else in the Northish end having issues with @Shawhelp ..... AGAIN!!! If my parents weren’t 85+ yrs old, Shaw would be long gone! Or anyone know a technician that can go check it today?? Bullshit! #frustration
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Ryan
(@Shadow4MVP) reported
@Obijared @204Jones @Shawhelp Has to be something going on - seeing some posts of several people all near the north Kildonan area having issues.
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Beth McKenna Neufeld
(@BethMcK_Neufeld) reported
@Shawhelp here is NK, very slow, did a rull start of modem, internet cutting in and out, pages not loading, since early this morning. Not great for the work day today
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Nitin
(@Nitin28692522) reported
@ShawInfo forcimg us to pay for canceling when we r not in contract. Need someone from serious shaw side. Not outsourced customer service that does not even care about service.
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The Screaming Moist
(@Obijared) reported
@Shadow4MVP @204Jones @Shawhelp DM said it wasn’t an outage. Just our modem got messed up.
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Ben Harapiak
(@benharapiak) reported
@LeftFieldCR @ShawCanada @ShawInfo Problem is all over North Kildonan for sure according to Twitter feed. I can zoom but can barely access a web page. Shaw help implied it was problem on my end
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The Screaming Moist
(@Obijared) reported
@Shawhelp Is there a service outage northeast Winnipeg? We think a lightning strike might have disrupted the internet here. We have no signal, despite power cycling the modem. Our neighbours report the same.
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Ben Harapiak
(@benharapiak) reported
@Shadow4MVP @Shawhelp @PrismZet they are now implying the problem is on my end. I guess ill just wait it out until they actually send someone to the area
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Amrit Manhas
(@Amrit_Manhas) reported
@Shawhelp is there an outage on Vancouver Island in BC? Don’t have internet or tv signal.
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darrin wright
(@ballsy66) reported
@Shawhelp In Nanaimo I have had no reception on Crave2 and CTVDRM . I was told it was a known issue and being looked at, it has been 3 weeks since that chat and a month total. This could be the issue that makes me change providers. The cost has me looking at other options as it is.NOTHAPPY
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Catherine Keill (she/her)
(@ckeill) reported
@Shawhelp a heavy tree branch with snow took down our cable line to our house - no Internet etc now. Help? :) What is the best number to call in Edmonton for repair?
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Ryan
(@Shadow4MVP) reported
@David51199820 @Shawhelp Shaw is still behind - I just walked the dog and there are 4-5 shaw trucks in the area - i spoke to the crew there and they are working on an issue effecting potentially a 10 block area.... but online and support claims no reported outage
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David
(@David51199820) reported
@JeffWpg1 @Shawhelp Is it still down for you Jeff? Any updates?
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Ben Harapiak
(@benharapiak) reported
@Shawhelp same issues as many in North East Winnipeg, did a full restart of modem, internet cutting in and out, pages not loading
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Chuck_Penner
(@LeftFieldCR) reported
So my internet has slowed to a near stop. Spent 2 hours on the phone with tech support in Belize. Couldn't resolve it. Will send tech support to my office Saturday. Business essentially shut down for days. Thanks @ShawCanada @shawinfo
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Wendy Routhier
(@Wendystargazer) reported
@Shawhelp just lost internet. Lymburn Callingwood area. Is there an issue?
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Beth McKenna Neufeld
(@BethMcK_Neufeld) reported
@Shawhelp here in NK, very slow, did a full start of modem, internet cutting in and out, pages not loading, since early this morning. Not great for the work day today -( I deleted my original tweet due to spelling errors)
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Ryan
(@Shadow4MVP) reported
@Obijared @204Jones @Shawhelp Also waiting on a reply mine has been in and out for about an hour can load the page and then not load the next page etc but im not in a complete outage
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Edohotep
(@Edohotep) reported
I believe @Shawhelp (in person & social media) never honours/ fulfills a former client's request to stop with the snail mail. So I ask Internet Marketing division to stop it altogether & be a proper example w #ShawTreeSpree #environmentalism. There's other ways to get clients.
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Nitin
(@Nitin28692522) reported
@ShawInfo great service. Called the customer service n without resolving the ossue, she said go to the store n they will help you. Have a gud day bye.