Shaw Outage

I have never dealt with such bad customer service @Shawhelp, what a way to start a morning

@Shawhelp once again On Demand not working. Hard to believe we are all going to streaming services

@Shawhelp appalled with your customer service.

@JohnBaert @BudweiserJets @Shawhelp I was a very loyal customer but I started having tons of issues with MTS and was super frustrated. I had all my services with them and they never once offered any discount for my inconvenience and didn't try to retain me as a customer when I cancelled all my services. They suck.

@Kylem58 @Shawhelp It would take minimal effort from a company to be considered the best support out there and it seems like nobody wants to even be tolerable, they are all happy sucking

@MKlassen60 @Shawhelp Called once as soon as they opened and they already had “higher then normal call volumes.” To be fair I’ve had similar issues with MTS, Rogers.

Called Shaw to see if they can help with setting up my tv. Wait time was 35-45mins, so I do the call back. Got called back 45 mins later, I’ve now been on hold with call back for a hour and a half 😑 @Shawhelp

@BudweiserJets @204Girl0574 @Shawhelp Keep us posted. I’m so tired of the clown posse at MTS. They actually told me they’d need to send a maintenance person out to fix my problem, and that I would get charged for the visit. I’m ready to run to the light.

@Shawhelp having issues with my cable. Remote not working. Replaced batteries. And Hollywood suite not working.

Super angry and disappointed with a @ShawInfo @Shawhelp! My mom is living in LTC. Had to wait five days for technician. Technician came today and for one hr it worked fine then nothing. Called technician who emailed someone then Shaw main line. Now 5 more days for a tech!WTF

@Shawhelp Apparently our whole community is out so it’s a big outage.

@Shawhelp I've been on hold for two hours and fifty-four minutes. Shaw only accepts cancellations by phone. This amounts to a refusal to cancel service. @CRTCeng

@Shawhelp Please call me about no internet for days now. I can’t wait on hold for hours! I need the ‘special’ team for fiber. This is terrible service 😡

Please @ShawInfo after waiting an hr for call back & then I did get my call - I also got a message that my call was unable to be processed -“good-bye” cluck a hang up . I’m on call wait for 101 min again - pls don’t hang up again - I need you , sincerely paying customer

Wonderful Customer Service from Freedom Mobile. Says it does not have Mobile Tower in the middle of Toronto Area (DownsView)🤣. Technical Agent confirms and asks to change the carier. @FreedomMobile @ShawInfo @AnthonyLacavera

@INTEGRITYBC @stephen_rees @RogersHelps @TELUS @ShawInfo You would think they would be more interested in providing proper customer care and security to their PAYING CLIENT!

As much as I dislike Telus their service calls are far superior to @Shawhelp. Got my modem Monday, went to activate today. There's an issue and no available techs until next Wednesday. Telus would have someone out in 24-48 hours without fail. Not impressed so far.

As much as I dislike Telus their service calls are far superior to @Shawhelp. Got my modem Monday, went to activate today. There's an issue and no available techs until next Wednesday. Telus would have someone out in 24-48 hours without fail. Not impressed do far.

@ShawInfo Rochelle in your retention Employee # V71G once again assured me my account was cancelled after waiting 3 hours on hold and I find out today it wasn’t. You guys treat your customer like garbage. Bunch of liars

@INTEGRITYBC @RogersHelps @TELUS @ShawInfo Well you can, but don't expect them to do much. CCTS is actually owned by the big telcos - and if the bad behaviour you are complaining about is actually company policy (like hanging on to your money when you close an account with a positive balance) they won't do anything.

@shawhelp please check your messages. You had a scheduled maintenance that should have been completed 6am. It's 10am now and our business still has no phone lines! Also, I've been on hold with Shaw support for 1hr and 40mins.

@Paul_Figler @glenerickson51 @zjlaing I just wish @Shawhelp @ShawInfo or @TELUS @TELUSsupport would service the area. There is an airport here and a retirement home let alone all the regular houses and families. All badly in need of reliable hi-speed internet. The first one here gets ALL the business for sure.

@Shawhelp my pvr randomly restarted itself this morning and then when it did its thing it said “log in error” and never did connect😫😡 i unplugged it and took the cable out from the back of it left it and plugged it all back in and same thing. Help!

@Shawhelp your billing system sucks

@Shawhelp we’ve tried everything to get our internet to work. But it’s just not working. Help!

Lost internet connection again, @shawhelp .. happening about every five minutes .. impossible to work online .. #Kenora #Shaw #internet #service #Canada #Ontario

@Softuuu @Shawhelp Very uncool of @Shawhelp seeing this i might cancel my subscription, never would have thought their customer support would be so bad

@Shawhelp on chat for 30 minutes to disconnect. Only to be told he couldn't help me. Gave me a number. On hold 40 minutes. Called me back to put me on hold 20 more minutes. Offered me bad deals. Told them i wanted to disconnect. Transferred me again. Still on hold. 45 more mins

@Shawhelp worst telephone support. You guys take more than an hour to talk. Don’t pretend you are overbusy.

@shawinfo you are over compressing the TV signal

@Shawhelp hi there I am having issues with my pvr and not being able to record anything. Channel list doesn’t show whats on either.

@DDMeg95 @Shawhelp Yes. Shaw support said it happened because of a current power outage near the hub. According to BCHydro it should be back around 6pm 🙁

@Fireplacegirl50 @Shawhelp Thanks. I'm with Telus and rarely have problems, but if I do, it's always resolved quickly. Shaw has told me they will try to bump her tech appointment (#5) within the next couple of days. We shall see.

@Shawhelp @TELUSsupport Finally received a call back at 4:32 - a little over 90 minutes later. The woman who answered was very nice and quite helpful, but the larger issues are no where close to being resolved. Good times.

I suggest for EVERYONE to immediately switch from @ShawInfo to @TELUS. Trust me you won’t regret this decision, customer service at Shaw is an absolute joke & worst I have ever experienced

@INTEGRITYBC @Rogers @TELUS @ShawInfo Just get a Huawei phone. As soon as you mention that you are having a tech issue (by phone, email, or conversation by your phone) a tech from Beijing will instantly call you.

Come on, @Shawhelp, if you're going to list Twitter on your support page as a contact method, at least answer your DMs.

@ShawnNason @Shawhelp I have been a loyal customer for more than 20 years, and never went to another competitor. I hope I’m not penalized for that.

Tag @Shawhelp (No I don't need your 'help', I'm just giving you some facts after the public has been made aware of them, many of them already knew this though.)

@Shawhelp My menu for my shaw TV is very very slow. Is this something wrong on my end or yours.

@Shawhelp the CX of my support interactions this morning have been TERRIBLE. I have been using all 3 means to try and communicate with you (Chat, FB, Phone) and I have still been waiting an unacceptable amount of time. The chat box is STILL transferring me...

@Shawhelp And again, "Looks like you lost your connection. Please check it and try again." Looks like I lost my connection for the third time this morning .. @Shawhelp #Internet #service #Kenora

@Shawhelp Here we go again, @Shawhelp .. "You’re not connected" .. in and out, such a pain .. #Canada #Shaw #internet #delivery #service #Kenora #Ontario

@Shawhelp Your service is out again. No answer to my DM yesterday or today. Lost my chat on your service website. Fed up with you again.

No internet AGAIN a few minutes ago, @Shawhelp .. This has now become a regular morning routine .. #Kenora #Shaw #Internet #service #Canada #Ontario

Hey @Shawhelp after cancelling my first appointment to hook up my cable and internet,the technician just left in the middle of our second appointment because it was too dark outside to set up the line despite us requesting a day time appointment. This has been the worst service!

After having @ShawInfo cancel an appointment last Thursday at the last minute and then having a tech yesterday be unable to hookup our service because it was too dark and he didn't have the proper equipment, were told we have to wait another week. Thanks! Not at all ridiculous.

@Shawhelp My internet appears to be down but I haven't seen any outage or maitenance reports. Tried everything, and I really need it to be working.

Been a solid 30 minutes and my internet is still not working even after unplugging and replugging @Shawhelp

@Shawhelp So 7 days without help or a answer lovely oy >_<

@Shawhelp ... all the posts of people asking if others are having the same issues, or complaining about another night of the crap service. B4 you ask, yes, people have been advising to restart the modems. Still crappy internet. Considering the $ people pay, should be better service.

@ShawInfo your customer service is pathetic! I have been waiting on line for 28minutes after waiting for 1:06minutes for a call back. People have options... this is not the 60’s and 70’s anymore #shawcable #internetproviders #customerservice

Issue finally solved by someone named Jack who not only knew what to do but actually knew how to treat a customer. Thanks @ShawInfo

@Shawhelp How about when you make an apt for someone don't mess up and make it the following week. And then cancel that apt because 2 employees of yours said we can hook it up at home ourself to find out we can't so we actually need an apt and the only one available is IN 10 DAYS 🙃🙃

I’m really annoyed with your support team over the phone and their inability to attempt to retain a client who would love to stay a client but is finding it harder and harder to justify it @Shawhelp

@ShawInfo @shawhelp, you truly are the worst. At 7:52, told call back in 15-25 minutes. Received call back at 8:49 and have allegedly been “next in line” since then... 24 minutes and counting

@ShawInfo You need ot make this right Shaw. Garbage service

@Shawhelp I just waited on the phone for 90 minutes to set up our new wifi device. Finally got an automated message saying there were system problems and to try back. A bit frustrated.

Wow @TELUS ! As a brand new, converted customer, was on hold and spoke to 3 different agents re: my accts for 2 hrs!! Your wait time is painful. @ShawInfo and @Rogers #wastedevening #sodisappointed #needmoreagents #regrets

@ShawInfo I was told about 50 minutes ago I’d gat a call back in 35-45 minutes. I have waited around and nothing. Terrible customer service.