Shaw

Shaw Outage

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Shaw problems in the last 24 hours

The following chart shows the number of reports that we have received about Shaw by time of day over the past 24 hours. An outage is determined when the number of reports are higher than the baseline, represented by the red line.

Shaw Outage Chart 11/30/2021 05:10

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems:

  • Internet 58.31% Internet
  • TV 18.19% TV
  • Wi-fi 10.85% Wi-fi
  • Total Blackout 5.51% Total Blackout
  • E-mail 4.78% E-mail
  • Phone 2.36% Phone

Shaw Outage Map

The most recent outage reports and issues originated from Port Coquitlam, Sherwood Park, Vancouver, Lloydminster, North Vancouver, Abbotsford, Burnaby, Edmonton, New Westminster, Richmond, Geraldton, Calgary, Port Moody, Victoria and Surrey.

CanadaPort Coquitlam Internet
CanadaSherwood Park Internet
CanadaVancouver Internet
CanadaLloydminster Total Blackout
CanadaNorth Vancouver Internet
CanadaAbbotsford Phone

Shaw Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:
  • itsBubblyxd Bubbly (@itsBubblyxd) reported

    @Shawhelp some days the ping to the west coast servers become the better option so its never consistent

  • itsBubblyxd Bubbly (@itsBubblyxd) reported

    @Shawhelp yea its literally just shaw connection with the servers, I live on the west coast but my ping for east coast servers is better. friends using Telus don't have this problem and it's only a problem with my other shaw friends

  • RedZTheBest Stacey 🇨🇦 🔥 (@RedZTheBest) reported

    Dear Shaw.. Why do you hate me!? Why does my cable go down everytime I try to watch a hockey game. It's literally the only reason I have cable. 😑 @Shawhelp

  • Jamiegrl Jamie Melissa Renwick (Author) 🌐 (@Jamiegrl) reported

    @Shawhelp yeah they are going to credit me 15$, but that only accounts for the ten package I had. I also had 20$ in specialty channels and the limited TV. I reckon I should have had about 30$ back at least. And the alleged customer service reps at the shaw tower were surly and snarky

  • DunniganMuriel Muriel Dunnigan (@DunniganMuriel) reported

    @Shawhelp How can I retrieve a mailbox from my trash? Please help.

  • Jamiegrl Jamie Melissa Renwick (Author) 🌐 (@Jamiegrl) reported

    Shaw (@Shawhelp) stinks. Canceled my TV services two weeks ago, yet was charged for the full month. Customer service was terrible about returning their old HD boxes. My building is too old for Telus high speed but as soon as we move, I'm dumping shaw internet and good riddance.

  • HemantS97463276 Hemant M Shah (@HemantS97463276) reported

    @Shawhelp @shawcoustmercare.@Shawhelp Shaw coustmer more then 21 years,How come exsiting loyal customer can not get promo price.only new customer gets best deal...Shaw needs to look after existing and loyal customer...Respect existing customer who has been loyal to Shaw

  • hirshah1 Hemant M Shah (@hirshah1) reported

    @ShawInfo@Shawhelp Shaw coustmer more then 21 years,How come exsiting loyal customer can not get promo price.only new customer gets best deal...Shaw needs to look after existing and loyal customer...Respect existing customer who has been loyal to Shaw.

  • hirshah1 Hemant M Shah (@hirshah1) reported

    @Shawhelp Shaw coustmer more then 21 years,How come exsiting loyal customer can not get promo price.only new customer gets best deal...Shaw needs to look after existing and loyal customer...Respect existing customer who has been loyal to Shaw.

  • bikemuss Mike Buss (@bikemuss) reported

    @ShawInfo my internet died and a tech just told me the earliest someone can come to service is tomorrow at 2pm. Huh?! I work from home and need internet to do my job. Outages should be priority

  • mrkaswa mr kaswa (@mrkaswa) reported

    @Shawhelp No, no other issues. Just suddenly 4th & 10 with a 6 yard reception, receiver running, annnnnd signal gone.

  • mrkaswa mr kaswa (@mrkaswa) reported

    @Shawhelp Is there some reason my TV box just decided at 8:36 to suddenly cut the signal and say something to the effect of "we're sorry, there seems to be a problem, if you just changed your subscription blah blah"? I hit OK, change the channel up and down, and the show is back

  • Rockawaytheday Chris C (@Rockawaytheday) reported

    @Shawhelp Don’t really want to deal with it right now 😜 not using tv at moment but internet slow or gone intermittently often. Frustrating when trying to surf web or social media on phone. I have to remind myself to turn data off on phone or I’ll unknowingly use it when Shaw not working

  • efyewtelecoms EfYewTelecoms (@efyewtelecoms) reported

    @ShawInfo the "Black Friday" prices of your phones are ridiculous. If you x 24 on those Tab prices you are getting ripped off more the the Big 3, and that's quite the accomplishment. Have a SALE ffs & truly help your clients b4 the @Rogers takeover @BenKlass

  • dreamcgowan dreamcg (@dreamcgowan) reported

    @Shawhelp Grandparents having cable issues in Chilliwack, any idea? Box seems okay but won’t connect to TV :( Thanks!

  • genyosha_ca Eugene Hernandez (@genyosha_ca) reported

    @Shawhelp Power outage last night has messed up something in my shaw modem. Can I get help to reprovision ?

  • J_Weds Jessica Connors (@J_Weds) reported

    @Shawhelp internet down in sw yyc?

  • isthatpaycen Paycen Sparklingeyes (@isthatpaycen) reported

    @Shawhelp my internet always goes down and I’m paying you guys too dollar for fast speeds. Can I get a discount?

  • shantanugupta Shantanu Gupta (@shantanugupta) reported

    @ShawInfo your team made me wait another two hours and no one turned up. Now I’m without internet for two days! This is pathetic! Can I get a refund and cancel your services?

  • footeprints Footeprints (@footeprints) reported

    @Shawhelp Are there any outages on the downtown Edmonton area? We are experiencing wifi problems.

  • nilomanalo Nilo Manalo (@nilomanalo) reported

    Anyone experiencing slow internet from @ShawInfo albeit router has been reset?

  • dr_bils bils (@dr_bils) reported

    @Shawhelp Hello, my business phone and internet seem to be down. Can you help?

  • Goalie66191779 Is that so? (@Goalie66191779) reported

    @Shawhelp Why when I travel around and my wifi says connected to Shaw open it never works

  • Aerialslayer Aerialslayer (@Aerialslayer) reported

    @Shawhelp What do you think I've been doing. Shaw never wants to seem to help.

  • Aerialslayer Aerialslayer (@Aerialslayer) reported

    Ugh!! Still having issues with streaming!! @ShawInfo why does this happen twice a year for months!!!!

  • BCTrucker1 BCTrucker (@BCTrucker1) reported

    @Shawhelp It’s all the games I care about when away from home. I’m still a BC customer, I should get BC programming?

  • ConnollyTate Connolly TM (@ConnollyTate) reported

    @Shawhelp Hey there, currently experiencing an interruption of Internet and phone service in the London Road area of #Lethbridge, AB. Any confirmation of that, or an expected time for return of service? Thanks!

  • Kvitsh Jezebel Marx (@Kvitsh) reported

    @Shawhelp when will Edmonton outage end?? Blergh.

  • ddgrunau Daryl Grunau (@ddgrunau) reported

    Fingers crossed that @Shawhelp replies with a fix soon. Family movie + pizza night is gonna be difficult sans internet

  • TinoInToronto Tino In Toronto (@TinoInToronto) reported

    @Shawhelp outage in Fort McMurray?