Shaw Outage Report
Why is my Shaw service not working?
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If you are having issues, please submit a report below.
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Shaw reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Shaw compensate me for the outage?
The recent Shaw outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Shaw if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Shaw has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (60%)
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TV (17%)
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Wi-fi (10%)
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Total Blackout (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map
The most recent Shaw outage reports came from the following cities: Edmonton, Chestermere, Canmore, St. Albert, Atwood, Vancouver, Surrey, Campbell River, Coquitlam, Mississauga, Calgary, Winnipeg, Maple Ridge, Coquitlam and Sherwood Park.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Internet | |
| Chestermere |
||
| Canmore |
TV | |
| St. Albert |
Wi-fi | |
| Atwood |
TV | |
| Vancouver |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Louis
(@dldt546) reported
@ShawInfo what's going on? Trying to reach you, but your phone doesn't work (the line just went dead - am I on hold, or not?). Your fancy live chat thing doesn't work, your apple messages thing doesn't work. How does one get a hold of you? Are you there? Hello?
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Michael Chai
(@chaimu3031) reported
@ShawInfo @Shawhelp Was there a planned service interruption at 2:30AM MT? If so please communicate ahead of time in the future. was in the middle of a big trade....
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OilersBlues #FireNicholson
(@OilersBlues) reported
Holy smokes @Shawhelp setting up my new blue curve modem was the most painful experience of my life. It’s done now but good lord what a complete disaster from start to finish. App not working, links directing me to unhelpful information. Honestly. That was bad.
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Tracy ⸮ Sarcasm PR Manager
(@YegTracy) reported
from
Edmonton, Alberta
@Shawhelp Hey @Shawhelp our Internet and TV are offline in Wildrose is there another outage like last week?
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Gareth Smith
(@GarethSmith1981) reported
@Shawhelp never had an issue with internet but the last 4 weeks have been painful and support keeps telling me nothing can be done. I can barely stream Netflix without it freezing. I know how to reset a modem & there is no chance my wifi should be slow when 5 ft away from modem
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Ashley Stappler
(@ashleystappler) reported
@Shawhelp is there an outage in the NW?
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|Spawnacus|
(@SpawnacusLIVE) reported
You never really know how demanding websites, apps, etc are data wise until your @ShawInfo WiFi is down to 20mbps and everything acts like it's the damn dialup days. Lol. Figured 5G was supposed to cut through walls no problem.
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Emily (E)
(@Orionbus75) reported
@Shawhelp Rules for keeping me as a customer: NEVER EVER CALL MY CELL PHONE AGAIN EVER NOT EVEN IF YOUR OFFICE IS ON FIRE. CELL PHONES ARE FOR EMERGENCIES NOT CHATTING DO NOT CALL ME AGAIN AT 9pm EASTERN.
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Doug Docherty
(@idd1941) reported
@Shawhelp Been having trouble with my Blusky boxes for several weeks, have to reboot them 2 or 3 times a week. Unable to connect to help. What do I do? Still have hear & a half left on my contract????
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South End Ryan
(@SouthEndRyan) reported
Ugh! Called @Shawhelp to get the tv boxes rebooted. Now another one (that was originally okay) doesn’t work. Probably time to just cancel TV all together.
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Barry Chase
(@sikkensman) reported
@Shawhelp Worst company ever. Return our modem from season home , no confirmation of return, no final bill sent even though bill is on autopay and email is on file but you can send bill to collection agency? Worst company ever!!!!!
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Jessica
(@jessicalaura__) reported
from
Calgary, Alberta
@Shawhelp Have been having slow internet on and off the last few days and my internet just crashed twice during a video call. Have tried restarting modem but haven’t seen a difference. Having issues on both computer and phone. Any advice?
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Terri-Ann Nolan
(@TAnolan28) reported
from
Calgary, Alberta
@Shawhelp is there an internet outage in Calgary? Lost connection twice now. Just restarting router to see if that fixes it
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Justin Ralph
(@GenJRoc) reported
I’ve had my Shaw @Shawhelp account since 1999. This is the first time I’ve been called rude as they are doubling my monthly fee for less service after 21 years do I switch to @TELUS ?
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Travis Kuschminder
(@travkus) reported
Is it just me or does @Shawhelp internet just terrible lately? Even after a modem reboot.
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MilkInABag (Marshall)
(@MilklnABag) reported
Going to have to call it today, internet just dropping 1000 frames every couple minutes is just killing my vibe. Love paying for top tier internet is get bottom tier service. Cheers @ShawInfo
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Tracy ⸮ Sarcasm PR Manager
(@YegTracy) reported
from
Edmonton, Alberta
@Shawhelp Good morning our Internet and TV are offline in Wildrose YEG is it just us or is there a problem like last week?
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Amy Pinto
(@xantcha_ojanen) reported
@Shawhelp Is there a internet outage in Calgary Northwest? Experiencing full outage up here.
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Gareth Smith
(@GarethSmith1981) reported
@Shawhelp can you guys please fix my internet connection or cancel my contract so I can change companies. Have been told 3 times now there is nothing that can be done even though Shaw speed tests constantly show the internet is about a quarter of the speed it should be.
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Steve Rogalsky
(@srogalsky) reported
@Shawhelp is there an internet outage in Winnipeg?
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Denzel Borja
(@_DenzelBorja) reported
@Shawhelp @ShawInfo Ive honestly had enough with your super bad customer service here in Calgary. My family has been having the same internet problem for the past two weeks and your customer service calls tells us to do the same thing over and over then would try to end the call.
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Sarah Starling
(@sjestarling) reported
@Shawhelp Anyone ever answer the phone or a chat for service? Spent all evening waiting & still have not talked to a live human! Terrible!
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lance Ruzicka
(@86lancer) reported
@Shawhelp how much is the total cost after taxes, etc. for the Fibre + 300 plan? I used to be a customer but am not anymore and am looking to return.
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lance Ruzicka
(@86lancer) reported
@Shawhelp how much is the cost after tax for fiber+300 internet? I'm not currently a Shaw customer.
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Karen
(@TheonlyBeaker) reported
@ShawInfo Woweee almost a whole week with cable but alas another epic fail for Shaw - watching news on my cellphone is now the norm. Why am I paying for cable?
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Lila Roth
(@evilfishyx) reported
@Shawhelp whats going on in abbeydale the internet keeps going up and down.
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Shayne.T
(@TBA_McDavid_JP) reported
@Shawhelp having tv issues in Edson,Alberta. Please help
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Sharla
(@SharlaO99) reported
@Shawhelp Hello! Why does my wifi say weak security all the time (ie: on my iPad) I pay for high speed, shouldn’t that help?
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Cathy Richards
(@ride_rd) reported
@Shawhelp HBO/Crave is going to fail in Canada if we keep missing out on hot items that the US gets.
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Kyle Foxworthy
(@kf204) reported
@Bell_MTSHelps We switched to @Bell_MTS last week. 1gb Fibe. Internet went down once yesterday and 3 times today. Working from home and can't have that. Took over a week and 3 calls to have our number ported from @ShawInfo.