Shaw Outage Report
Why is my Shaw service not working?
No problems detected
If you are having issues, please submit a report below.
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Shaw reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Shaw compensate me for the outage?
The recent Shaw outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Shaw if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Shaw has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
-
Internet (53%)
-
TV (19%)
-
Wi-fi (10%)
-
Total Blackout (10%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map
The most recent Shaw outage reports came from the following cities: Creston, Vancouver, Toronto, Sherwood Park, Lethbridge, Calgary, New Westminster, Surrey, Fort McMurray, Victoria, Chilliwack, Edmonton, Sooke, Red Deer and Thorsby.
| City | Problem Type | Report Time |
|---|---|---|
 Creston |
||
| Vancouver |
Internet | |
| Toronto |
Wi-fi | |
| Sherwood Park |
Internet | |
| Lethbridge |
Internet | |
| Lethbridge |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
-
Bruce Cullen
(@BACullenyyc) reported
@Shawhelp Already called - there is a full node outage in my area. Would have been good to know before I wasted 3h trying to reset my modem while online with one of your tech’s. Don’t make me go to @TELUS #BeBetter
-
Brent Bernas
(@bubbaWpgRadio) reported
@ShawInfo your wifi has been horrible for the last month. It goes out multiple times daily which is really bad for those working at home #dobetter
-
Puffsley | #bucketsquad🍝
(@puffsley) reported
A new day which means yet another ******* service interruption from my ISP @ShawInfo @Shawhelp You useless pricks
-
Eric Rietvelt
(@RietveltEric) reported
@Shawhelp That worked out well. I clicked on it and nothing happened. You guys really need to get your **** together.
-
Will
(@LurkingLogger) reported
@Shawhelp So, after all this down time I’m shocked you didn’t jump at the chance of patting yourself on the back for getting our service back up finally. Very glad it’s back but I’ll be switching to Telus at first opportunity and advising others to as well. #telus
-
Real Robin Toupin
(@RealRobinToupin) reported
@Shawhelp Called in via web messenger. They don't have a solution yet...all good
-
Mark Fredrick
(@borrowedimage) reported
@Shawhelp @shawcable don’t take any responsibility for their lack of services they charge their customers for. I pay for their Fibre+ Gig service and average under 100mbps up/down, on a cat7 cable. Then they try to blame the “wiring” in@my house! Own your crap Shaw!!
-
Lori Bird
(@lorianebird) reported
@JenniferGurke 3rd day running With no internet, WiFi or tv at home. After spending an hour on chat with @Shawhelp last night (from the lake, on vacation), only to be told to call them and then told the modem is f**ked. Shaw “help” is an oxymoron. Good luck!
-
Phill Gascon
(@Phill2theGascon) reported
@ShawInfo It's worth noting when a customer leaves your company, you file a claim with a collections agency and automatically charge $500 before you get the package sent to you. You already got your devices, I can't comprehend why you choose to do this. Customer loss = get harassed?
-
Tim Ironmonger-R&R Drummer
(@wtironmonger) reported
@Shawhelp For the last few days our shaw tv cable in Powell River has been crap!!...constantly pixalating and cutting out.
-
Will Venter
(@willventer) reported
@Shawhelp Cable and internet is down in Sidney, Vancouver Island. When will it be resolved?
-
Eric Rietvelt
(@RietveltEric) reported
@Shawhelp I called yesterday to change my number so that I could access my account. Yet when I got home, I tried to access it and it sent a confirmation code to my old number. Is your staff that incompetent that they can't fix one thing in a single effort?
-
Real Robin Toupin
(@RealRobinToupin) reported
@shawhelp Still having issues with all phone calls showing "forwarded" on my Shaw mobile phones. Someone was supposed to get back to me.
-
Angus Bell
(@CanadianOwl92) reported
@Shawhelp Are you having problems with the Shaw Open network? It has gone down in our building.
-
Red Diamond Gang
(@RedDiamondGang1) reported
@Shawhelp and no one's called me back I've left messages after messages Shaw you guys are the epitome of horrible and pathetic customer service you guys are the gold standard for bad customer service
-
Kathy Rafter🐾🇨🇦
(@kraftercrown) reported
@Shawhelp had my email account 4 years. Today I have received in excess of 700 spam emails: different languages, nonsensical words, confirming fake subscriptions. Chat said I had to fix myself. There must be something you can do at source. I rarely got spam previously. HELP!
-
SLEDGE
(@SLEDGEH4M) reported
@Shawhelp anyone online to help?
-
Red Diamond Gang
(@RedDiamondGang1) reported
@Shawhelp I have to say that not only have I had another horrible atrocious customer service issue again but I think this is going to be the camel that broke the straws back I have tried to call now for over a week the customer service agent to activate my sim cards for my wife
-
Will
(@LurkingLogger) reported
@Shawhelp @artspear1 I believe he is simply asking about the outage in Grand Forks as a WHOLE. As am I. The entire region is without internet for days now. We want some real time estimates.
-
Augustina
(@AugustinaStudio) reported
@YzabettaSativa @CRTCeng @ShawInfo Shaw wouldn’t let me take Fox out of my cable package - said there was nothing that could be done. So I told them, ‘oh yes there is, cancel my entire cable’. My media, my choice. And I hate when someone tells me I can’t do something. And I detest Fox.
-
Prof A. Tomaszewski 🇨🇦
(@ProfTomski) reported
@ShawInfo @Shawhelp Any plans on 1. Compensating customers for lost service in Christina Lake BC & area (plus considering many incurred extra costs for using cell data and lost $$) & 2. Informing customers in the future about prolonged outages ???
-
Chuckie
(@chuckie72) reported
@mytweetsarecrap @hiwaydispatch @Shawhelp If they were serious, they'd understand that a wildfire is something beyond their control, if they want infallible service, they pay just like any other business who wishes for a near 100% service level.
-
Matthew
(@MattTooSweet) reported
Called @Shawhelp to renew my internet+cable+cell. The "deal" for the EXACT same thing I got now was 30% higher than what I'm currently paying. Zero flexibility. Zero incentive to renew. Plenty of incentive to cancel everything and switch.
-
Zizo
(@Zizzo_69) reported
@ShawInfo received an unsatisfactory customer service from your phone reps! Every time I called, they quoted me a different price for an identical request! What is going with your trainings?!! And after a week I’m still waiting for my call back!
-
Bruce Cullen
(@BACullenyyc) reported
Hey @Shawhelp - just wasted 2 hours online with one of your agents trying to fix wifi issues. I need a physical technician ASAP. Can’t wait until Saturday. Today or tomorrow at the latest. This is unacceptable. Trying to run a business here….
-
Horsegirl
(@fagofcolour) reported
So unprofessional I was on hold for 45 minutes for @ShawInfo and finally I get to a rep (Daniel? from Burlington) and all he wants to do is roleplay WTF
-
Jen
(@jenmhamilton5) reported
@Shawhelp When will internet and phone service be back up in Grasswood, SK? It has been down since 9:00 am this morning!
-
judy rudin #FreeKovrigandSpavor
(@judyrudin) reported
Hey @Shawhelp check your dm's. Have been waiting since 6pm for tech to show to fix wifi. No call, no text. Nada. @ShawInfo
-
🐝
(@helloiamkaitlyn) reported
@Shawhelp internet down on Kent Ave in Winnipeg, are services interrupted again?
-
chase
(@chasejhandsome) reported
@fagofcolour @ShawInfo I'm taking away your Twitter license. Leave the poor social media teams alone!!