Shaw Outage

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Shaw problems in the last 24 hours

Shaw Outage Chart

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

Total Blackout

Shaw Outage Map

The most recent outage reports and issues originated from Vancouver, Edmonton, Powell River, Calgary, Surrey, Okotoks, Toronto, Sherwood Park, North Vancouver, Winnipeg, Richmond, Westbank, Chilliwack, Leduc and High River.

Montréal Internet
Maple Ridge TV
Vancouver Total Blackout
Edmonton Internet
Vancouver Internet
Powell River Phone

Shaw Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:
  • adefxo adefrane (@adefxo) reported

    I have never dealt with such bad customer service @Shawhelp, what a way to start a morning

  • justabrowser5 jeff (@justabrowser5) reported

    @Shawhelp once again On Demand not working. Hard to believe we are all going to streaming services

  • SmelvisBreastly Melissa (@SmelvisBreastly) reported

    @Shawhelp appalled with your customer service.

  • 204Girl0574 🇨🇦204Girl0574🇨🇦 (@204Girl0574) reported

    @JohnBaert @BudweiserJets @Shawhelp I was a very loyal customer but I started having tons of issues with MTS and was super frustrated. I had all my services with them and they never once offered any discount for my inconvenience and didn't try to retain me as a customer when I cancelled all my services. They suck.

  • MKlassen60 Michael Klassen (@MKlassen60) reported

    @Kylem58 @Shawhelp It would take minimal effort from a company to be considered the best support out there and it seems like nobody wants to even be tolerable, they are all happy sucking

  • Kylem58 Kyle M (@Kylem58) reported

    @MKlassen60 @Shawhelp Called once as soon as they opened and they already had “higher then normal call volumes.” To be fair I’ve had similar issues with MTS, Rogers.

  • SvelteCorpse Justine Peterson (@SvelteCorpse) reported

    Called Shaw to see if they can help with setting up my tv. Wait time was 35-45mins, so I do the call back. Got called back 45 mins later, I’ve now been on hold with call back for a hour and a half 😑 @Shawhelp

  • JohnBaert John Baert (@JohnBaert) reported

    @BudweiserJets @204Girl0574 @Shawhelp Keep us posted. I’m so tired of the clown posse at MTS. They actually told me they’d need to send a maintenance person out to fix my problem, and that I would get charged for the visit. I’m ready to run to the light.

  • SmuggyBear80 Indigenous Man (@SmuggyBear80) reported

    @Shawhelp having issues with my cable. Remote not working. Replaced batteries. And Hollywood suite not working.

  • MelMorris6 Melanie Morris (@MelMorris6) reported

    Super angry and disappointed with a @ShawInfo @Shawhelp! My mom is living in LTC. Had to wait five days for technician. Technician came today and for one hr it worked fine then nothing. Called technician who emailed someone then Shaw main line. Now 5 more days for a tech!WTF

  • TheBechardFive Carolyn Bechard (@TheBechardFive) reported

    @Shawhelp Apparently our whole community is out so it’s a big outage.

  • samschechter Sam Schechter (@samschechter) reported

    @Shawhelp I've been on hold for two hours and fifty-four minutes. Shaw only accepts cancellations by phone. This amounts to a refusal to cancel service. @CRTCeng

  • Cleosmahm Debbie (@Cleosmahm) reported

    @Shawhelp Please call me about no internet for days now. I can’t wait on hold for hours! I need the ‘special’ team for fiber. This is terrible service 😡

  • chefLiana Liana Robberecht (@chefLiana) reported from Calgary, Alberta

    Please @ShawInfo after waiting an hr for call back & then I did get my call - I also got a message that my call was unable to be processed -“good-bye” cluck a hang up . I’m on call wait for 101 min again - pls don’t hang up again - I need you , sincerely paying customer

  • abhilashgupta94 Abhilash (@abhilashgupta94) reported

    Wonderful Customer Service from Freedom Mobile. Says it does not have Mobile Tower in the middle of Toronto Area (DownsView)🤣. Technical Agent confirms and asks to change the carier. @FreedomMobile @ShawInfo @AnthonyLacavera

  • DAYLEE Dayle (@DAYLEE) reported

    @INTEGRITYBC @stephen_rees @RogersHelps @TELUS @ShawInfo You would think they would be more interested in providing proper customer care and security to their PAYING CLIENT!

  • davechanedm Flushes 15 Times Chan 🏳️‍🌈 (@davechanedm) reported

    As much as I dislike Telus their service calls are far superior to @Shawhelp. Got my modem Monday, went to activate today. There's an issue and no available techs until next Wednesday. Telus would have someone out in 24-48 hours without fail. Not impressed so far.

  • davechanedm Flushes 15 Times Chan 🏳️‍🌈 (@davechanedm) reported

    As much as I dislike Telus their service calls are far superior to @Shawhelp. Got my modem Monday, went to activate today. There's an issue and no available techs until next Wednesday. Telus would have someone out in 24-48 hours without fail. Not impressed do far.

  • elsa_xox elsa s (@elsa_xox) reported

    @ShawInfo Rochelle in your retention Employee # V71G once again assured me my account was cancelled after waiting 3 hours on hold and I find out today it wasn’t. You guys treat your customer like garbage. Bunch of liars

  • stephen_rees Stephen Rees (@stephen_rees) reported

    @INTEGRITYBC @RogersHelps @TELUS @ShawInfo Well you can, but don't expect them to do much. CCTS is actually owned by the big telcos - and if the bad behaviour you are complaining about is actually company policy (like hanging on to your money when you close an account with a positive balance) they won't do anything.

  • mjoal1 Jo-Al Meilleur (@mjoal1) reported

    @shawhelp please check your messages. You had a scheduled maintenance that should have been completed 6am. It's 10am now and our business still has no phone lines! Also, I've been on hold with Shaw support for 1hr and 40mins.

  • TPS_Guy Guy Flaming (@TPS_Guy) reported

    @Paul_Figler @glenerickson51 @zjlaing I just wish @Shawhelp @ShawInfo or @TELUS @TELUSsupport would service the area. There is an airport here and a retirement home let alone all the regular houses and families. All badly in need of reliable hi-speed internet. The first one here gets ALL the business for sure.

  • Mandaloo85 Mandy (@Mandaloo85) reported

    @Shawhelp my pvr randomly restarted itself this morning and then when it did its thing it said “log in error” and never did connect😫😡 i unplugged it and took the cable out from the back of it left it and plugged it all back in and same thing. Help!

  • indipop1 indipop (@indipop1) reported

    @Shawhelp your billing system sucks

  • jasminejosiee Jasmine Josie (@jasminejosiee) reported from Calgary, Alberta

    @Shawhelp we’ve tried everything to get our internet to work. But it’s just not working. Help!

  • cmusician Carolyn Hudson 🇨🇦 (@cmusician) reported

    Lost internet connection again, @shawhelp .. happening about every five minutes .. impossible to work online .. #Kenora #Shaw #internet #service #Canada #Ontario

  • xavierdavidson0 Xavier (@xavierdavidson0) reported

    @Softuuu @Shawhelp Very uncool of @Shawhelp seeing this i might cancel my subscription, never would have thought their customer support would be so bad

  • LLN55 Itsmyname (@LLN55) reported

    @Shawhelp on chat for 30 minutes to disconnect. Only to be told he couldn't help me. Gave me a number. On hold 40 minutes. Called me back to put me on hold 20 more minutes. Offered me bad deals. Told them i wanted to disconnect. Transferred me again. Still on hold. 45 more mins

  • ravikanji RAVI PATEL (@ravikanji) reported from New Westminster, British Columbia

    @Shawhelp worst telephone support. You guys take more than an hour to talk. Don’t pretend you are overbusy.

  • mywinepal Karl @ MyWinePal (@mywinepal) reported

    @shawinfo you are over compressing the TV signal

  • hockeysticks111 Danny (@hockeysticks111) reported

    @Shawhelp hi there I am having issues with my pvr and not being able to record anything. Channel list doesn’t show whats on either.

  • At85Cl andres torres (@At85Cl) reported

    @DDMeg95 @Shawhelp Yes. Shaw support said it happened because of a current power outage near the hub. According to BCHydro it should be back around 6pm 🙁

  • kelownagurl 🇨🇦 Barb aka Kelownagurl 🇳🇵 (@kelownagurl) reported

    @Fireplacegirl50 @Shawhelp Thanks. I'm with Telus and rarely have problems, but if I do, it's always resolved quickly. Shaw has told me they will try to bump her tech appointment (#5) within the next couple of days. We shall see.

  • smtorsch smtorsch (@smtorsch) reported

    @Shawhelp @TELUSsupport Finally received a call back at 4:32 - a little over 90 minutes later. The woman who answered was very nice and quite helpful, but the larger issues are no where close to being resolved. Good times.

  • elsa_xox elsa s (@elsa_xox) reported

    I suggest for EVERYONE to immediately switch from @ShawInfo to @TELUS. Trust me you won’t regret this decision, customer service at Shaw is an absolute joke & worst I have ever experienced

  • rants_rich Parking your Principles for CCP $$$$$ (@rants_rich) reported

    @INTEGRITYBC @Rogers @TELUS @ShawInfo Just get a Huawei phone. As soon as you mention that you are having a tech issue (by phone, email, or conversation by your phone) a tech from Beijing will instantly call you.

  • Renegade604 🇨🇦 Marena 🇨🇦 (@Renegade604) reported

    Come on, @Shawhelp, if you're going to list Twitter on your support page as a contact method, at least answer your DMs.

  • hockeymom1965 Catherine ♿️ (@hockeymom1965) reported

    @ShawnNason @Shawhelp I have been a loyal customer for more than 20 years, and never went to another competitor. I hope I’m not penalized for that.

  • PurpleCrow27 Purple Crow TOHLPC 🦎 (@PurpleCrow27) reported

    Tag @Shawhelp (No I don't need your 'help', I'm just giving you some facts after the public has been made aware of them, many of them already knew this though.)

  • twentycap Kyle (@twentycap) reported

    @Shawhelp My menu for my shaw TV is very very slow. Is this something wrong on my end or yours.

  • tratnayake Thilina Ratnayake (@tratnayake) reported

    @Shawhelp the CX of my support interactions this morning have been TERRIBLE. I have been using all 3 means to try and communicate with you (Chat, FB, Phone) and I have still been waiting an unacceptable amount of time. The chat box is STILL transferring me...

  • cmusician Carolyn Hudson 🇨🇦 (@cmusician) reported

    @Shawhelp And again, "Looks like you lost your connection. Please check it and try again." Looks like I lost my connection for the third time this morning .. @Shawhelp #Internet #service #Kenora

  • cmusician Carolyn Hudson 🇨🇦 (@cmusician) reported

    @Shawhelp Here we go again, @Shawhelp .. "You’re not connected" .. in and out, such a pain .. #Canada #Shaw #internet #delivery #service #Kenora #Ontario

  • judy_copithorne Judy Copithorne, CCIA™️ (@judy_copithorne) reported

    @Shawhelp Your service is out again. No answer to my DM yesterday or today. Lost my chat on your service website. Fed up with you again.

  • cmusician Carolyn Hudson 🇨🇦 (@cmusician) reported

    No internet AGAIN a few minutes ago, @Shawhelp .. This has now become a regular morning routine .. #Kenora #Shaw #Internet #service #Canada #Ontario

  • kcKeltie KCPatterson (@kcKeltie) reported

    Hey @Shawhelp after cancelling my first appointment to hook up my cable and internet,the technician just left in the middle of our second appointment because it was too dark outside to set up the line despite us requesting a day time appointment. This has been the worst service!

  • IanAchille Ian Achille (@IanAchille) reported

    After having @ShawInfo cancel an appointment last Thursday at the last minute and then having a tech yesterday be unable to hookup our service because it was too dark and he didn't have the proper equipment, were told we have to wait another week. Thanks! Not at all ridiculous.

  • lerriplays Lerri is Merri again 🎄 🎅 👀 (@lerriplays) reported

    @Shawhelp My internet appears to be down but I haven't seen any outage or maitenance reports. Tried everything, and I really need it to be working.

  • insidiious sylvia (@insidiious) reported

    Been a solid 30 minutes and my internet is still not working even after unplugging and replugging @Shawhelp

  • Patches439 Matthew Eckersley (@Patches439) reported

    @Shawhelp So 7 days without help or a answer lovely oy >_<

  • sweetdizzydee Dee Zee (@sweetdizzydee) reported

    @Shawhelp ... all the posts of people asking if others are having the same issues, or complaining about another night of the crap service. B4 you ask, yes, people have been advising to restart the modems. Still crappy internet. Considering the $ people pay, should be better service.

  • jonnyringo10 ryan johnston (@jonnyringo10) reported

    @ShawInfo your customer service is pathetic! I have been waiting on line for 28minutes after waiting for 1:06minutes for a call back. People have options... this is not the 60’s and 70’s anymore #shawcable #internetproviders #customerservice

  • markphaneuf Mark Phaneuf (@markphaneuf) reported

    Issue finally solved by someone named Jack who not only knew what to do but actually knew how to treat a customer. Thanks @ShawInfo

  • courtneyoverby courtneyoverby♔ (@courtneyoverby) reported

    @Shawhelp How about when you make an apt for someone don't mess up and make it the following week. And then cancel that apt because 2 employees of yours said we can hook it up at home ourself to find out we can't so we actually need an apt and the only one available is IN 10 DAYS 🙃🙃

  • haydenbelanger Hayden Belanger (@haydenbelanger) reported

    I’m really annoyed with your support team over the phone and their inability to attempt to retain a client who would love to stay a client but is finding it harder and harder to justify it @Shawhelp

  • jill_sheward Jill Sheward (@jill_sheward) reported

    @ShawInfo @shawhelp, you truly are the worst. At 7:52, told call back in 15-25 minutes. Received call back at 8:49 and have allegedly been “next in line” since then... 24 minutes and counting

  • markphaneuf Mark Phaneuf (@markphaneuf) reported

    @ShawInfo You need ot make this right Shaw. Garbage service

  • KyleMcNichol Kyle McNichol (@KyleMcNichol) reported

    @Shawhelp I just waited on the phone for 90 minutes to set up our new wifi device. Finally got an automated message saying there were system problems and to try back. A bit frustrated.

  • indigenousmusic Sewepagaham (@indigenousmusic) reported

    Wow @TELUS ! As a brand new, converted customer, was on hold and spoke to 3 different agents re: my accts for 2 hrs!! Your wait time is painful. @ShawInfo and @Rogers #wastedevening #sodisappointed #needmoreagents #regrets

  • markphaneuf Mark Phaneuf (@markphaneuf) reported

    @ShawInfo I was told about 50 minutes ago I’d gat a call back in 35-45 minutes. I have waited around and nothing. Terrible customer service.