Shaw Outage Report

@tdsin1974 @Shawhelp It’s a blue sky issue. When the blue sky button is pressed to talk to it then ut freezes. The only way then to use the remote is to unplug the box. 🙁

@Leah_Holiove @Shawhelp Basically what I'm saying is...go where the best deal is. Customer care is going to be hit or miss, regardless. :(

@Leah_Holiove @Shawhelp Telus is just as bad. I have had to call every month since my contract began as billing is always incorrect. It’s been 6 months! Ugggh

@brad_l28 @Leah_Holiove @Shawhelp Your main box probably needs to be changed. Book a service call, they’re free!

@Leah_Holiove @Shawhelp Does it do that on every single TV or just one? Also when you say you need to 'unplug the box' is that just the little box or have you tried to cold reboot the main router? I find mine gets laggy at times and voice command/pvr sucks I have to hard reboot the main box.

@Leah_Holiove @Shawhelp Not too many problems with Telus…fibre optic is 👍🏼. Have had them for years.

@Leah_Holiove @Shawhelp If that doesn't fix the problem they should test your line/communication from their office. It sounds to me like you'd need a new router but I do have to do this to mine once in a while.

@ShawInfo Help, we are being spammed by some fake Amazon caller. Can you add them to your spam blocker on the home phone please?

@Leah_Holiove @Shawhelp In the past I've worked for all the major telecoms, except Shaw, in either sales or management. I can say for certain that customer service across the board is in a dismal state. Companies seem to care more about making MORE profit than about delivering excellent customer care.

@Leah_Holiove @Shawhelp Just as bad. I have called every month since the beginning of my contract as the billing is always incorrect. It’s been 7 months. Ugggh

@Leah_Holiove @Shawhelp Telus is so much better. Especially on the service end of things. They also dish out discounts to their existing customers like crazy. All u have to do is ask. I’ve been with them since they began Optik TV

@Leah_Holiove @Shawhelp @Shawhelp is the reason I cut the cable over 2 years ago. I'll never go back.

@Leah_Holiove @Shawhelp Shaw is awful, wouldn’t go back to Telus

@followthetwitt @Leah_Holiove @Shawhelp Shaw used to be so fast and resolve issues, but something happened. They kept sneaking the prices up, so when a rep came by my door with that deal I switched and never looked back. Optik with fibre ✅ No matter though, both will always have issues trying to reach by phone.

@Leah_Holiove @Shawhelp I had Shaw for a week and the picture quality was so bad. They attempted to make everything better installing old wired equipment and that didn’t help. Went back to Telus again and all was good. I am having some router issues though now. Haven’t had time to call them.

@Leah_Holiove @Shawhelp I left Telus years ago bc of terrible customer service. Went to Shaw...very good. Chat lines very helpful when needed which was rarely required.

@Shawhelp @Leah_Holiove Ha....so after 9 hours, they finally acknowledged you! ....at least it wasn't ten hours! Reading your thread.....shaw and telus suck equally. Good luck with your issue! Cheers

@Leah_Holiove @Shawhelp Telus is far worst. Never have I ever had a good experience

@Leah_Holiove @Shawhelp Basically what I'm saying is...go where the best deal it. Customer care is going to be hit or miss, regardless. :(

@Leah_Holiove @Shawhelp I *** a smokin deal from Telus for all services. High speed internet, Optik TV, phone and security. Plus free Prime, Netflix and Crave almost 2yrs ago. Shaw customer for ever before. Customer service is ok. Once you wait or get a call back they solve stuff well. Do it.

@Leah_Holiove @Shawhelp That said, what is your issue and what have you done to try to resolve? I'm fairly techie..

@Leah_Holiove @robertmcalaster @Shawhelp I would say you might need a tech so many scenarios. Make sure all connections are tight . If it’s just YouTube it might be an issue with it .

@Leah_Holiove @Shawhelp We have Telus and the customer service is a struggle. Waiting two hours to get through or get a call back. I know Telus has a great customer retention dept . Try calling Telus

@Leah_Holiove @Shawhelp I think where you live makes is a huge factor. Telus never worked well for me. Never managed to hit promised speeds. Always excuses. Shaw has been better for me overall. I think they both suck at customer service though.

@robertmcalaster @Leah_Holiove @Shawhelp Problem on top of that is shortage of equipment so some faulty equipment gets recycled over and over

@Leah_Holiove @Shawhelp I Have never had a problem with Shaw and always great customer service. Sorry to hear you’re not receiving that

@Leah_Holiove @Shawhelp Telus is nothing but problems

@Leah_Holiove @Shawhelp Had Telus for quite a few years now, booking a tech is easy, never waited for more than week, usually within a couple days. LOVE fibre optic internet! Shaw sunk their money into expanding their services (ie their phone system) instead of technology like Telus (Shaw tech told me

@Leah_Holiove @brad_l28 @Shawhelp Good luck. If you need any help booking a call let me know

@Leah_Holiove @Shawhelp Yeah my issue was similar where froze and glitches on me...got it fixed tho...can find his card if ya want...