Shaw Outage Report

Why is my Shaw service not working?

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours

The graph below depicts the number of Shaw reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Shaw Outage Chart 06/10/2023 04:45

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Will Shaw compensate me for the outage?

The recent Shaw outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Shaw if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Shaw has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  • Internet 52.89% Internet
  • TV 18.04% TV
  • Wi-fi 13.80% Wi-fi
  • Total Blackout 8.30% Total Blackout
  • E-mail 4.97% E-mail
  • Phone 1.99% Phone

Live Outage Map

The most recent Shaw outage reports came from the following cities: Vancouver, Winnipeg, Calgary, Saskatoon, Red Deer, Coquitlam, Langley, Sherwood Park, Edmonton, Nanton, Thunder Bay, Waterloo, Surrey, Lethbridge and Victoria.

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CanadaVancouver Internet
CanadaVancouver Internet
CanadaWinnipeg Phone
CanadaCalgary Total Blackout
CanadaCalgary Internet
CanadaVancouver Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:
  • TerrelHince Terrel Hince (@TerrelHince) reported

    @Shawhelp Back on only ~1.5 hours off. Thats not bad. Your customer service guy was nice enough but i think needs more training. Created extra stress for no reason.

  • gojetsgo85 Nicky (@gojetsgo85) reported

    @TerrelHince @Shawhelp This is the problem with having a centralized customer service line. Takes forever for Shaw to realize it's an outage (probably from the garage fire that happened this evening) and it's too late and dark now to fix it

  • mcmanus17 D McManus (@mcmanus17) reported

    @Shawhelp 23 shouldn’t be a blackout channel when you live in Edmonton.

  • KenWalkerQB Ken Walker (@KenWalkerQB) reported

    .@shawhelp Your 2FA login has been broken for the last 12 hours here. Please let me know when it is working.

  • dnegrey Dana Negrey Voiceover Artist (@dnegrey) reported

    ... Business practices that ignore long-term customers’ dedication to your service lead to alienation and, eventually, a loss of revenue. I treat my continuing clients as best I can; and, it's paid off. .../ @shawhelp #BrighterTogether #CustomerService

  • TheNeilInstant Neil Instant (@TheNeilInstant) reported

    @Shawhelp Chromecast has said if other apps are able to cast then the problem is with the app itself.

  • tomcoleman2012 tom coleman (@tomcoleman2012) reported

    @Shawhelp @TheNeilInstant Why is shaw down again in west end vancouver. Telus is looking better

  • dnegrey Dana Negrey Voiceover Artist (@dnegrey) reported

    ... he shared that he believed he would be able to increase our service, and decrease our monthly payments. The “catch” - if you can really call it that - was that we’d have to sign a two-year contract. .../ @shawhelp #BrighterTogether #CustomerService

  • roeteddy Rochelle💉💉⛾🦋💜👩‍🦯🏳️‍🌈 (@roeteddy) reported

    @SDPackard3 @Shawhelp Is that really easy to use? I am not tech savvy lol I used twitch on my phone haha but was so worth it to watch the teams play hockey.. I would do it to support more sports:)

  • Noosiekins Vanessa (@Noosiekins) reported

    oh damn @Shawhelp! 1 problemless week & we're back at it again. Black screen followed by connection failed message (though wifi is at full bars). When it came back to life, it landed on a different channel (@GlobalBC to @CTVVancouver). These random drops started again yesterday.

  • SDPackard3 SDP (@SDPackard3) reported

    @roeteddy @Shawhelp Not that I have found. I wish we could just pay by the sport or even by the team. I’d love to see a reliable streaming service pick them up if our national broadcaster can’t. I watch woman’s NCAA games on BIG10 and have been really pleased with the ease of use.

  • bhavin_er Bhavin Patel (@bhavin_er) reported

    @Shawhelp Wifi is not working in Saskoon...

  • Jamie_M_T3 Jamie Murphy (@Jamie_M_T3) reported

    Shaw cable is right on schedule with their internet services going down again. I can’t imagine how people can get anything done outside the city. @Shawhelp

  • Bryan_Leitch Bryan Leitch (@Bryan_Leitch) reported

    @Shawhelp Yeah, it’s not that. Over at my dad’s he has the same issue on the exact same channel.

  • Hyfikz1 Hyfikz (@Hyfikz1) reported

    @Shawhelp @nsnwca Internet and TV down DT Calgary as well.

  • dnegrey Dana Negrey Voiceover Artist (@dnegrey) reported

    A story of inconsistent customer service from Shaw: A Shaw technician was at our house to day: a professional, intelligent & friendly young person who represented their employer very well. After attending to our technical issue .../ @shawhelp #BrighterTogether #CustomerService

  • gojetsgo85 Nicky (@gojetsgo85) reported

    @Shawhelp why is our cable not working? Internet is fine and cable just cut off

  • TerrelHince Terrel Hince (@TerrelHince) reported

    So much for watching the game tonight. Thanks @Shawhelp . Then at first its 3 days to repair? When thats unacceptable to us (i work from home, i need internet) its now an outage with no estimated repair time. Not very helpful.

  • AdvocatingHere Beautifully Inclusive (@AdvocatingHere) reported

    Seriously @Shawhelp ever since I upgraded my internet it is super unreliable! You are about to lose a really really long term customer. :( dropping mid meeting or presentation is unacceptable.

  • nsnwca Andy S (@nsnwca) reported from Calgary, Alberta

    @Shawhelp any update on the downtown Calgary outage? It's been a couple of hours now and all the status page says is that a crew has been dispatched.

  • dnegrey Dana Negrey Voiceover Artist (@dnegrey) reported

    This is very frustrating for both the technician and me. The tech was doing their best to extend their customer service, along with helping secure a longer commitment from a customer. However .../ @shawhelp #BrighterTogether #CustomerService

  • sushimeg Megumi (@sushimeg) reported

    @Shawhelp haven’t had internet in Calgary downtown/beltline for a few hours. Is there an outage?

  • Hi_itsAbby Abby 👑 (@Hi_itsAbby) reported

    @Shawhelp is there outages in Vancouver? My internent has been down for 20mins

  • blownregal Joel Weibel (@blownregal) reported from Red Deer County, Alberta

    @Shawhelp this Oilers game on SN360 channel 206 is of terrible quality. Looks like I'm streaming on internet from ten years ago

  • SchminkeSchmoo Mei (@SchminkeSchmoo) reported

    @Shawhelp I'm wondering why my internet speed is being throttled down to ~5 mbps when I pay for 75 mbps? This has been going on for several days and it's getting tiresome.

  • tomcoleman2012 tom coleman (@tomcoleman2012) reported

    @TheNeilInstant @Techno_dude @Shawhelp Shaw is fing down again in west end

  • itssteveeh Steve (@itssteveeh) reported

    @Shawhelp wondering why my 2 bars of cell service is faster than sitting right next to the router but I’m paying $140 a month?

  • MLGAnakin Brandon 🇨🇦 (@MLGAnakin) reported

    I am getting the WORST HELP from @Shawhelp I've tried online, phone, everything. I work from home and you are telling me the first open spot is in 7-10 days? This is totally unacceptable. You are costing me more per day then the internet costs in a month. Please. Help. Me

  • awhite_adrian Adrian N White (@awhite_adrian) reported

    @WorldAffairsPro @Rogers @ShawInfo CRTC is run by these same conglomerates and Ottawa has never had the will.Sad.

  • Falross Falross (@Falross) reported

    @Shawhelp any word on an internet outage in lloydminster? Internet has been on and off this morning.