Shaw

Shaw Outage Report

Why is my Shaw service not working?

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours

The graph below depicts the number of Shaw reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Shaw Outage Chart 11/14/2024 23:40

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Shaw compensate me for the outage?

The recent Shaw outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Shaw if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Shaw has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (56%)

    Internet (56%)

  2. TV (16%)

    TV (16%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (10%)

    Total Blackout (10%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map

The most recent Shaw outage reports came from the following cities: Creston, Lethbridge, Montréal, Surrey, Sherwood Park, Burnaby, Victoria, Atikokan, Vancouver, Hanna, Calgary, Winnipeg, Edmonton, Brampton and Saskatoon.

Loading map, please wait...
City Problem Type Report Time
CanadaCreston Internet
CanadaLethbridge Internet
CanadaMontréal Internet
CanadaSurrey Internet
CanadaSherwood Park Internet
CanadaBurnaby Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • ruthvspencer1 Ruth Spencer (@ruthvspencer1) reported

    @Shawhelp Went there. It’s useless. Start a running Twitter feed to keep us who are without service for hours informed re outages and areas and what you’re doing to address. We are looking to go elsewhere as soon as possible.

  • Olitium Olitium (@Olitium) reported

    @studingo @Shawhelp @TELUS So only having the usual 15-20mbit down every time the upload on the node decided to go wonky I couldn't stream at all the twitch (constant dropped connection/frames).....I then switched to Telus and never looked back after I went on their fiber.

  • connor_mcm C (@connor_mcm) reported

    @Shawhelp Ok thanks they advised it was down on your end. You guys might want to post that somewhere, would have saved me some time and you guys an extra customer in the queue.

  • weetweeter1 weetweeter (@weetweeter1) reported

    @CoachDhillon @ShawInfo @RogersHelps Hi JD, switched 4lines from Bell to Shaw (roughly half price) unfortunate for us the coverage in metro Vancouver is substandard. Additionally while in Comox and Courtenay, early August it was noted that the service rarely switched to the national coverage, unlike Metro Vancouver.

  • purplekalzip liam boam (@purplekalzip) reported

    @Shawhelp There is an outage in Copperfield fyi.

  • Rugbyplayer Derek Coke-Kerr 🇨🇦🏉 (@Rugbyplayer) reported from Edmonton, Alberta

    Anyone else having trouble getting @MSNBC on @ShawInfo ? #yeg

  • Olitium Olitium (@Olitium) reported

    @studingo @Shawhelp @TELUS I can totally relate, I actually used to work for Shaw as a service technician. When I left the company and moved back to my home town from Alberta. I picked up streaming again when I got home. Where I lived in my hometown the node I was on was cursed on the upload.

  • connor_mcm C (@connor_mcm) reported

    @Shawhelp No have the dish, but I’m referring to the blue crave streaming site on my computer browser not anything to do with the satellite service, it’s fine.

  • jeff_stacey Jeff Stacey (@jeff_stacey) reported

    @Shawhelp A reboot fixed it for now. I'll reach out if it gives us any more issues.

  • llgray35 Elle Gee (@llgray35) reported

    @Shawhelp is the system down? My internet just went out, north Kildonan area.

  • kel_varn Kel Varnsen (@kel_varn) reported

    @Shawhelp The error “Something went wrong TVAPP-00115” is happening again when trying to cast with the Shaw TV app. I am able to cast with other apps. This is just an fyi, I won’t be contacting tech support for troubleshooting, it is a problem with the app.

  • SmuggyBear80 Indigenous Man (@SmuggyBear80) reported

    @Shawhelp Is service out in Marlborough? Calgary Alberta

  • SqueaksMcGeek Squeaks McGeek (@SqueaksMcGeek) reported

    @Shawhelp is there an update on the outage in Maple Ridge?

  • jeff_stacey Jeff Stacey (@jeff_stacey) reported

    @Shawhelp help! We are unable to change tv channels. When we try we just get three dots

  • calgary_buffalo CalgaryBuffalo (@calgary_buffalo) reported

    @Shawhelp My buddy was fighting with your customer service to have the area looked at! A tech got here at 7 and fixed it! 2 days you didn’t believe! Disgraceful! Shame on Shaw!

  • PCWAndrew Andrew Shallcross (@PCWAndrew) reported

    @Shawhelp is there currently an internet outage in Waverley Heights (south Winnipeg)?

  • Olitium Olitium (@Olitium) reported

    @studingo @Shawhelp @TELUS I just recently did a move again due to some unfortunate stuff but the entire year I had Telus I never once dropped a frame streaming and or had any down time on the net other then the usual power outage!

  • 1TGA I am Pro Democracy (@1TGA) reported

    @Shawhelp @Rugbyplayer I'm also having trouble watching MSNBC.

  • damegoodies Damien Good (@damegoodies) reported

    @Shawhelp Shaw home wifi has been down for 18+ hours in Vancouver. Google reports several outages here. Can you confirm? Very frustrating when wfh!!

  • sxrve1x Ace (@sxrve1x) reported

    @ShawInfo legit paying for fibre internet and download can’t even go above 11 mb’s holy **** give out better modems this **** is bad

  • wild_rosey Rosey (@wild_rosey) reported

    @Shawhelp is there internet issues around Edmonton? Or is there somewhere I can find out if there are issues in my neighborhood?

  • onthetracksjen Jen (@onthetracksjen) reported

    @Shawhelp your cable tv service has been a hot mess for over 7 weeks now we called a service call only to be told it was a known issue when will you fix it if ever???

  • Gomerpile_1992 Sam Stokes (@Gomerpile_1992) reported

    @Shawhelp my internet is down...what's goin on over there boys?

  • nureenv Nureen (@nureenv) reported

    @Shawhelp is it me or is it you? I think the internet is broken.

  • genyosha_ca Eugene Hernandez (@genyosha_ca) reported

    @Shawhelp Been waiting for 20+ minutes on the business line for help. Is this normal?

  • Velvius Fake Name (@Velvius) reported

    @ShawInfo if I call and you're closed, TELL ME YOU'RE ******* CLOSED instead of making me enter pin numbers and navigate menus just to find out you have **** customer service.

  • Jim58199383 FakeKenGriffinThe69rd (@Jim58199383) reported

    @Shawhelp Is Shaw having issues being an ISP? My Internet is down

  • DorianMordante Ryan Holinaty (@DorianMordante) reported

    @Shawhelp I’ve been on hold for almost an hour with your so called “Customer Success team”

  • silvestri_73 David Silvestri (@silvestri_73) reported

    Ah… my favourite experience with @ShawInfo again. Trying to refresh my service, and if I, as a 20 year customer want to stay with Shaw, that’ll cost me $40/month more than a new customer. @Shawhelp you guys need to figure out that losing existing customers is not healthy

  • SqueaksMcGeek Squeaks McGeek (@SqueaksMcGeek) reported

    @Shawhelp Internet keeps going down in Maple Ridge this morning. Sent a DM. Please help as I work from home. Rebooting router doesn't fix it.