Shaw Outage

@Shawhelp You never got back to me

@adifood1234 @surface @Shawhelp None of my other devices had this problem on the new modem. Just this surface.

@Shawhelp TV is keeps cutting out and pixelating. Very frustrating! It’s been doing this for a while now but seems especially bad tonight.

@Shawhelp I’ve lost my tv/internet connection at least 4 times in the past 1.5 months and have been on hold on the phone for HOURS trying to fix the issue. This is not acceptable. Please DM me. I’m not a happy customer.

Ugh, @ShawInfo only provides yearly student deals during August / September. Right when school is starting or summer term is ending. Sleep through that window and you're stuck paying full price FOR THREE SEMESTERS as a full-time student. Nothing can be more frustrating. Terrible.

@Shawhelp So K Edge working after a simple F5 page refresh. Looking to see if its a cookie issue at my end on the other two browsers. They were fine this morning so... Thanks

Relying on fax for health care communications is horrible, but when you rely on Shaw Communications for your fax line, it's really, REALLY horrible. @shawhelp @shawinfo

@Shawhelp By the way, @Shawhelp , rebooting the HDPVR does not seem to help at all.

@Shawhelp SHAW ON DEMAND not loading any content. Help please.

Honestly can’t get shit done because the internet connection is shit. I’ve waited 2 hours for Google to load. ******* GOOGLE. @Shawhelp

@Shawhelp @lainie_kennedy Mine is opposite - phone support is really good - but Twitter shaw got back to me in 4 days haha

So Shaw support says there are no #Winnipeg issues yet my city-tv program stopped and now my Shaw box is randomly rebooting itself @Shawhelp

@Shawhelp When your technicians call in sick, you should call people who they have appointments with. Taking time off work to have a Technician not show isnt cool, having to take more time off this week is making your service very expensive. #customerservice

@Shawhelp is the worst. Everytime I try to call it has been 2-3 hrs wait time just to have the call disconnected at the end. Never again

@LexLee91 @Shawhelp Seconding this. Same lack of service from my house in new west as well

@micpatmac @IRPlawyer @ShawInfo All the big ones are bad: Shaw, Telus, Rogers, etc. I've been disappointed and stood up by all of them so much that I'm getting my high school acne back.

@IRPlawyer @ShawInfo Shaw is the worst service provider I have ever had to deal with in my life. You'll have 5G before they show up.

@IRPlawyer @Shawhelp We had issues and was directed to business support ... it was hit or miss, depending on who we ended up with in the line. This was our experience with Telus also.

@IRPlawyer @Shawhelp Brutal. Particularly considering how strong your firm's internet needs are you'd think they would be motivated to find a quick fix!

And @shawhelp is apparently completely incapable of helping for a business account. Absolutely no support for our business and its needs.

@Shawhelp Im@goving it one more shot tomorrow. Problem is I won’t know until If it’s not rectified until Wednesday morning. If it isn’t I’ll be loking at switching to @TELUS

Day 2 without personal Wi-Fi, really getting annoying. Hopefully @ShawInfo gets there crap together and can get this fixed especially for a college residence

@Shawhelp your customer loyalty is definitely not loyal. Been having issues with #bluecurve since it was installed 10 days ago. Loyalty was rude. @telus @TELUSsupport give me a quote to ditch Shaw blue curve TV

Got the wireless @ShawInfo blue curve system. Never realized how much we depended on the PVR clock. Now, we need to buy a damn clock.

I think it's time to switch from @ShawInfo. Numerous trouble tickets, technicians coming out, only for problems to be resolved for a few days. Now, experiencing massive packet loss for days, huge, regular spikes in latency, and zero confidence in them as a provider.

@Stop5gCanada @WestCoastTeam @OAK77uk @LauraGilmartin @ALancashirelad @REALSEAKERTRUTH @DazHarmer @PrivacyExtorted @Princess_BamBam @Stop5GWisconsin @radiation_uk @steele_mark @WayneCa16146024 @Rogers @Shawhelp Holy crap!!! Check if there is a sim card & remove it. Go to the software end of the router set up. (via your provider) and turn off Bluetooth, Wifi antennas. There may be multiple areas in the back end software where you need to turn off the antennas. I just went thru same.

Dear @Shawhelp, just letting you know we're switching to @TELUS because our internet is now dropping 8-10 times a day. Phone help=long wait. Gave up on internet chat after 30 minutes of waiting. Work from home. Need consistency. #SorryNotSorry #thankyouTelus

@Stop5gCanada @DazHarmer @WestCoastTeam @OAK77uk @LauraGilmartin @ALancashirelad @REALSEAKERTRUTH @PrivacyExtorted @Princess_BamBam @Stop5GWisconsin @radiation_uk @steele_mark @WayneCa16146024 @Rogers @Shawhelp I had similar issues. Our router had a back up sim which I removed. Then no more issues. Also turned off the obvious wifi button and turned all off in the Software. Now all good.

@fredzeplon @Shawhelp Yeah WTF Shaw!!!

@DazHarmer @ShawInfo Thank you so much for trying to help me sort this out Daz!!!

@DazHarmer @WestCoastTeam @OAK77uk @LauraGilmartin @ALancashirelad @REALSEAKERTRUTH @PrivacyExtorted @justonemum2 @Princess_BamBam @Stop5GWisconsin @radiation_uk @steele_mark @WayneCa16146024 @Rogers @Shawhelp The cell towers near me are horrendous but this reading was just from my router. Shaw told me that my router is not being used as a hotspot so it’s really strange that the RF is so high. If they can’t fix this I’ll switch providers.

Congratulations @ShawInfo on another unsatisfied customer who'll be switching to telus

@Shawhelp my internet is not down in south calgary. Whats going on.

@Shawhelp SHAW service down in Nanoose Bay VI. Can someone please check and let us know thx

@Shawhelp I don’t think you can @CitySSM got hammered today and I believe it is directly a result of this as my neighbour is also down just wanted you to be aware. Again (and no offense to Shaw) would rather lose my internet over my #hydro any day! #ONStorm

Hey @Shawhelp . Would love your IVR to have a direct line to fibre support. Every time I call in I get to play I wonder what department i'll get transferred too and how many times it will take to get it right.

@Shawhelp We have been trying to order the ufc ppv for the last 2 hours. It makes it seem easy by telling us to call the automated phone system and enter the code but then just directs us to a live agent who are “busy” left a name to call back and still nothing. Brutal service.

@Shawhelp UFC PPV is not working!

I had to give up on using @Fallout on an @XboxSupport today because @Shawhelp is wonky as all get out. Speeds go from 185Mbps to 12. Xbox says it looks like errors on their end. Fallout is disconnecting. It means I have to talk to people... with my MOUTH. So very tiring....!

@Shawhelp are there any internet problems in edmonton area

@FoxxxySilver @paulquaye @Shawhelp Everytime I’ve called for support, it’s been at minimum a 45 minute wait. And when they schedule a tech to visit, it’s been a 10 day wait. Fortunately as long as it’s cold we have services. That’s not acceptable.

@paulquaye @BudweiserJets @Shawhelp I have been with them for 45 years and good service so far but there seems to be a new trend developing that makes me nervous if I have any future problems. I have heard of lots of cutbacks in staff.

@FoxxxySilver @BudweiserJets @Shawhelp To play Devil's advocate, I have been with Shaw for 20 years. Have been ok for me dealing with issues. Maybe one opinion.

@BudweiserJets @Shawhelp Is this your new service support, hope I don't run into any problems. At one time you guys were top of the line but hearing more & more horrendous stories.

@Shawhelp no internet cable or phone service here in Calgary lakeview area....

@Shawhelp outage in Clayton Heights neighborhood of Surrey. Been an hour now.

@Shawhelp Interesting how my Iphone on Rogers cable has perfect service while Shaw can barely connect sitting in the exact same spot.

@ShariONeill12 @Shawhelp You have to call cs and get past them to preferred customer service. Then negotiate like hell and go over all your channels & stuff, etc., grind them and tell them you’re going to switch to Comcast or Telus... good luck

@Shawhelp No response on the DM, no response from live support, internet being "worked on" for at least a week and a half now. I'm in need of some help from another company 😂

@Shawhelp We lost service on the 14th. We were told the soonest a tech could come would be Feb 1! My husband called back to try to escalate our service request but we are being told that our location is remote. We are a suburb of the capital of BC. 🤔 12 yr customer feeling unappreciated.

@Shawhelp Hi trying to find out if Metrotown Shaw has our equipment in stock. After being on hold for over an hour support sent me to a Shaw location which was not open on Saturdays.

Canada needs more competition for ISPs, day 4 that @ShawInfo has been down at my house, no tech available till Monday afternoon. @TELUS only offers up to 15Mbps in my neighborhood due to old copper and they want the same money as shaw 600mbps. I need to do my school! @Shawhelp

@mavtvcanada @Shawhelp is the same way. Don't know how many goddamn times I've filled out that channel request web page in the last 2 years to have @mavtvcanada added on their cable service...#deafears #dotheyevenlisten

@JaniceResch @Shawhelp I have the same issue with internet and TV at my house...

@Shawhelp just like the others who have tweeted you in the last 10 -15 minutes, i am having issues in Brentwood Bay. I know you aren't seeing anything, but there is obviously something going on

@Shawhelp Good morning. I seem to be having issues with my WiFi the last few days and have tried the basic troubleshooting. Was hoping u could help me dive a little more into it.

Wow that was tough to watch again. Good news: Uograding my @Shawhelp Shaw equipment to #bluecurve tomorrow. Bad news: Losing all my recordings so had to watch @CBSBigBrother #bb21 finale 1 last time. Hard to watch for a few reasons but also best reality TV ending ever! #NicoleAFP

@Shawhelp you’re in Canada 🇨🇦 and your customer service literary is crap! No one speaks French.

@adifood1234 @Shawhelp I don't care if you're nice or not, stable solid service is all I ask for and I got that when I was with Telus. And I have a direct line to the Edmonton call centre when there are issues. My 9 years with Telus, I had ONE outage. Nine months with Shaw, I've lost count.

@IanSeggie @Shawhelp When I was with Telus they didn’t even care they had. Really rude people working with them I like Shaw there team is always nice and the service is the best and I barely have issue with Shaw