Shaw Outage Report

Why is my Shaw service not working?

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours

The graph below depicts the number of Shaw reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Shaw Outage Chart 05/28/2024 23:20

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Shaw compensate me for the outage?

The recent Shaw outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Shaw if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Shaw has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (57%)

    Internet (57%)

  2. TV (15%)

    TV (15%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (10%)

    Total Blackout (10%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map

The most recent Shaw outage reports came from the following cities: Victoria, Calgary, Sherwood Park, Vancouver, Montréal, Salmon Arm, Kelowna, Powell River, Toronto, Williams Lake, Surrey, North Vancouver, Edmonton, Winnipeg and Burnaby.

Loading map, please wait...
City Problem Type Report Time
CanadaVictoria TV
CanadaCalgary TV
CanadaCalgary Wi-fi
CanadaCalgary Internet
CanadaCalgary Internet
CanadaSherwood Park Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • Valomir Tyler (@Valomir) reported

    @Shawhelp hey the AI chat thing didn't work for me, I just want to give you a confirmation code for payment so I can avoid service disruption.

  • ViktoriaSue Viktoria (@ViktoriaSue) reported

    @Shawhelp what's the point of paying for service when it's always down or having issues. I pay way too much for this

  • ViktoriaSue Viktoria (@ViktoriaSue) reported

    @Shawhelp Service is now down in my area in calgary

  • WesBoyd15 Wes Boyd 🇨🇦 (@WesBoyd15) reported

    @Shawhelp shaw internet and cable down in Colwood, BC?

  • grambowpg Grambo.wpg (@grambowpg) reported

    .@Shawhelp why is the @Sportsnet 360 feed for the Jets game constantly dropping video data and blurring in places? Very poor video consistency

  • LandryLes Les Landry (@LandryLes) reported

    @Shawhelp @Melkorka12 @Melkorka12 I've never used Shaw, I was told one is as bad as the other. It's time they have some real competition...

  • fotogtom Tom Thomson (@fotogtom) reported

    @Shawhelp Shaw is a multi billion dollar technology company and it can’t program a back button to go back and change a setting? Instead you have your customers jump through hoops to get a refund and then start from scratch? And then tell them they will never be allowed a refund again?

  • bigsnit robert ouimet (@bigsnit) reported

    @shawhelp Internet down , north van - can you confirm outage ?

  • PeterVogel Peter Vogel (@PeterVogel) reported

    Seems there is no wiggle room or negotiation on pricing for internet/TV any longer with @Shawhelp. "Sorry to see you leave" is now part of the playbook if you call and simply try to match the current pricing on a 2-year service plan. It's been a long time, since the Rogers days.

  • RayCushenan Ray Cushenan (@RayCushenan) reported

    @Shawhelp Internet outage in North Van Edgemont area since about 1040pm. Came back very briefly for 2 minutes then gone again. I don’t see outage reports and I’ve had blue curve router issues before so wondering if it’s my hardware again.

  • TheRealBigShaw Shawzy (@TheRealBigShaw) reported

    @Shawhelp Fix your network, gawd

  • MeanLeaf Mean Leaf (@MeanLeaf) reported

    @Shawhelp So it was confirmed to be an issue with noise caused by trees. Someone shut our line off without making a note of it, will I be compensated for those two days I was without service?

  • JoeC8H10N4O2 Joe PhD. (@JoeC8H10N4O2) reported

    @Shawhelp Good morning. I sent a DM. Please help my internet!

  • FantasyAttitude Derek Powell (@FantasyAttitude) reported

    @Shawhelp your Internet and cable suck so bad. Gets worse and worse each year and you lock us into 2 year contracts for it. Can't wait to get out of it. You guys are the worst.

  • YOUTUBEGODYT BigEgo Gaming (@YOUTUBEGODYT) reported

    @ShawInfo really you have to be down for over a week in my area of beausejour Manitoba R0E0C0 there is people that still have to do my work and the internet is there jobs I can understand the f****** storm but this is ridiculous

  • fotogtom Tom Thomson (@fotogtom) reported

    @ShawInfo After taking an hour to have a movie charge reversed because it was playing in the wrong language, and get this, there was no way to switch it to the correct language, was informed correcting the wrong was a one time thing! Yup never ordering a movie again!

  • DBGwen Gwendoline Dct-Bltrm (@DBGwen) reported

    @Shawhelp any internet outage currently in Vancouver? internet is down

  • eatrunsail Elle (@eatrunsail) reported

    @Shawhelp please update INC1036620 My service has been out for hours

  • _SaltedEarth eva, liminally spaced (@_SaltedEarth) reported

    @Shawhelp Is there an outage in Vancouver West end/Kitsilano? 😭😭😭😭

  • Bryan_Leitch Bryan Leitch (@Bryan_Leitch) reported

    @Shawhelp As I said. Both via a phone call today, then again in chat, I was told you are aware of the problem. I don’t need to speak to techs. It just needs to be fixed.

  • JorVall Jorge Valladares (@JorVall) reported

    @Shawhelp Is the service still down in the Sherwood Park region/Edmonton? Want to make sure it's not just us.

  • JoeC8H10N4O2 Joe PhD. (@JoeC8H10N4O2) reported

    @Shawhelp 49 hours with no service, no outage posted on the outages page. No ETA from technical support. No response from tech support when contacting them. No reason for the outage other than “it’s complicated”. I realize there isn’t much you can do, but maybe you can find someone?

  • digitalgrizzly Carl Clark (@digitalgrizzly) reported

    @Shawhelp Internet is not working as of 20 minutes ago and counting. Is there work being done in this area? North Kildonan, Winnipeg.

  • Bryan_Leitch Bryan Leitch (@Bryan_Leitch) reported

    @Shawhelp I called your help line today. The customer service agent checked with colleagues, came back & said they are aware of the glitching and banding issues on some channels. The question now is, when are you going to fix it? Telus has offered to pay my early disconnect fee + promo.

  • rdanderson1972 roger anderson (@rdanderson1972) reported

    @Shawhelp My cable has been down for 24 hours

  • JFinYYC TheRealJF (@JFinYYC) reported

    @Shawhelp is there an outage in SW Calgary? Started at roughly 1050pm no internet or TV signal

  • arieswriting Jennifer Samson (@arieswriting) reported

    @ShawHelp Are there any internet/TV issues for North Vancouver? Our internet keeps dropping, TV channels are cutting out. Multiple TVs, over the last few days. We've power cycled everything multiple times.

  • DarthVakaryn Zach (@DarthVakaryn) reported

    Hey @Shawhelp out internet is not working and I'm told you guys can't send a tech out until the 19th? As a wfh household, do you realize how unacceptable that is? What is the point of your service? It never works properly anyway.

  • alison_cairns Alison Cairns (@alison_cairns) reported

    @Shawhelp What can you - Shaw - do about unsolicited and spam calls? We have received 11 in the last 11 hours and 50 minutes alone. Please, fix what is broke. This is out of control and people shouldn’t have to turn off their phones or get a new number. This is on you.

  • s_finch9 Spencer Finch (@s_finch9) reported

    @ShawInfo has the worst customer service I have dealt with in a very long time