Shaw Outage Report
Why is my Shaw service not working?
Problems detected
Users are reporting problems related to: internet, tv and total blackout.
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Shaw reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
March 18: Problems at Shaw
Shaw is having issues since 07:00 AM EST. Are you also affected? Leave a message in the comments section!
Will Shaw compensate me for the outage?
The recent Shaw outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Shaw if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Shaw has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (53%)
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TV (20%)
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Total Blackout (10%)
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Wi-fi (10%)
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E-mail (6%)
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Phone (2%)
Live Outage Map
The most recent Shaw outage reports came from the following cities: Langley, Thunder Bay, Surrey, Pitt Meadows, Calgary, Sherwood Park, Edmonton, Vancouver, Saskatoon, Assiniboia, North Vancouver, Winnipeg, Courtenay, Kingsville and Delta.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Internet | |
| Langley |
Internet | |
| Thunder Bay |
TV | |
| Surrey |
Wi-fi | |
| Pitt Meadows |
Internet | |
| Calgary |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Jasmine Kaur G
(@jgarcha) reported
@Shawhelp - Everything seems to be down. Shaw Gateway, Shaw Home-phone and wifi.. help?
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Nikki
(@nokihu) reported
@Shawhelp we just “upgraded” to fibre+ but it’s not any faster almost seems like a downgrade except we’re now paying more $. Help. @theBurlyChef
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Aliya Jackson
(@aliyasjackson) reported
@Shawhelp - is there an outage in Northern BC?
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conrad jaye
(@5K4D) reported
@Shawhelp internet is down in Prince George.
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Knifin
(@KnifinCAD) reported
i cant stream today my upload speed is literally 3 and it wont work trying to work out whats going on but ive tried everything. @ShawInfo fix it :(
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Brandon Luu
(@bluuushsh) reported
@Shawhelp is there an outage happening in north Edmonton? I’m in the castle downs area and have lost connection. Placed a call and the person on the line said there was but want to confirm
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@cpbroni
(@cpbroni) reported
@Shawhelp Well I am now a Bell subscriber ….all services went down , nothing and the best Shaw could do was 6 days till they could fix and replace the highest modem which was only months old …the best was I’ve talked to several neighbours and their Shaw has been down too …
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The Dissenter
(@TheDissenter4) reported
@ShawInfo - Unable to communicate with login server. I get this every single day when trying to access my email. Doesn't matter the browser, and I've tried all your helps.
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Nikki
(@nokihu) reported
@Shawhelp we just “upgraded” to fibre and it’s not any faster in fact it seems like a downgrade but it’s costing us more! Help. @theBurlyChef
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Team Soup
(@TeamSoup1) reported
@ShawInfo I now have to waste another day and gas to drive to your retail store in Nanaimo to fix YOUR mistake.
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June MacKinnon
(@june_bug_june) reported
Seems like @Shawhelp network is down or else they’re throttling my internet yet again. I love paying for 500 Mbps and getting 9.4! It makes working from home practically impossible. I’m beyond frustrated with this ongoing saga. Just give me the service I pay for. #shaw
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Nancy Lee
(@pantsmclee) reported
Today a @TELUSsupport technician messing around in the box outside our house cut off our internet. Now we have to wait until Sunday for a @Shawhelp technician to fix it. Tonight I’ll be screaming into the void. Tomorrow I’ll be grading assignments at my mom’s. Happy end of term!
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Leanne Rekiel
(@lrekiel) reported
Canada has highest cell phone rates in the world. Rogers/Shaw merger will exacerbate the situation. Previous Shaw plan: $35 US/Mexico roaming incl. +$45/month pkg int’l roaming. New Rogers plan: $65 Canada/US. $12/day int’l roaming. Do better @Rogers, @shawinfo. CRTC – fix this.
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Dan Wardlaw (In all thy SONS commands)
(@danwardlaw) reported
@ShawInfo Just a question for you with your sellout to Rogers, those of us who want nothing to do with rogers what options do we have??? We've had nothing but problems with Rogers and we still don't want anything to do with the two bit outfit.
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Heidi A
(@haidimarie) reported
@Shawhelp is internet down in Richmond BC?
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Dhee Govender
(@dheego23) reported
from
Strathcona County, Alberta
@Shawhelp please add @onesoccer to the cable service.
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Bryan Capistrano (he/him)
(@Boitano913) reported
Switching back to @Shawhelp today (on account of our @TELUS bill shooting up by $100). Telus cut our service off 24 hours earlier than agreed upon. Seems like an immature way to handle a break up. 💔 @TELUSsupport
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Becca Norris
(@BeccaNorris18) reported
@Shawhelp We have no cable or internet in Garrison Woods. Is something down?
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✨𝒮𝓅𝒶𝓉𝓈💖
(@_spatsula) reported
and now my upload is being terrible at under 5mbps when it should be 100 @Shawhelp
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Parminder
(@Parmind80279299) reported
@ShawInfo Hi, I have been using Shaw for more than 18 months & now the 2.4g net has stopped working. On repeated complaints technician & customer care has asked me to switch to other service provider as they can't resolve the issue. Is the company closing down ?
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Melon IT Support
(@CactusTheMelon) reported
@ShawInfo wth the ETA on edmonton outage
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Shawn Fuhrer
(@rsfuhrer) reported
Hey @ShawInfo, since when did my PVR record settings retroactively change from "Save until space is needed" to "save until space is needed (up to one year)"??! My PVR, which has never filled up, is suddenly missing a whole bunch of recordings 😡
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KatyKrisp
(@KatyKrisp) reported
@Shawhelp PVR is clearly set up to record only NEW episodes. Yet a 20 year old episode is recorded and not the NEW ONE. How hard is it do program things right. This happens all the ******* time. **** SHAW
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km
(@millzbeans) reported
@Shawhelp is there currently an outage in SE Alberta?
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Craig Daniels
(@Craigsart) reported
Why does it take Shaw 6 days to send out a tech to fix my internet problems? Internet is really close to essential for day to day living these days. @ShawInfo
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Team Soup
(@TeamSoup1) reported
@ShawInfo your customer service has tanked! 8 different reps 8 different stories 6 hours of my work day gone and still I got the wrong equipment! You charge way too much for such abysmal services. You are just like your owner @RogersHelps craptastic in every conceivable way
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Amber George
(@Withloveamber1) reported
Ugh. I’ve said it before but this time I mean it. I’m leaving @ShawInfo and their internet service. I use up my cell data to cover for their consistent daily drops of service. I pay a huge premium price for. I think I’ll try @TekSavvyBuzz moving my phones and internet around.
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@cpbroni
(@cpbroni) reported
@Craigsart @ShawInfo Yes Shaw did the same to me and told me no outages in my area ….talked to several neighbours on my street and they’re experiencing the exact same issues ….transparency keeps the customer …I am now a bell subscriber ….way to go Shaw
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You, in the bushes.
(@youinthebushes) reported
@Shawhelp your online chat doesn't work, and I have neither internet nor phone service.
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Parental Advisory
(@Parental_OnKick) reported
@Shawhelp is there ANY way to possibly get help, I have been having this issue for MONTHS now with packet stability that interferes with my ability to do work and livestream. I have called support multiple times and have "restarted my router" 100 times. I get the SAME generic…