Shaw Outage

Is Shaw having an outage right now?

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

 Some problems detected at Shaw

Shaw problems in the last 24 hours

Shaw Outage Chart

August 17: Problems at Shaw

Shaw is having issues since 02:00 PM EST. Are you also affected? Leave a message in the comments.

Most Reported Problems:

Total Blackout

Shaw Outage Map

The most recent outage reports and issues originated from Edmonton, Surrey, Victoria, Spruce Grove, Prince George, Vancouver, Calgary, Lethbridge, Kelowna, Saskatoon, Grimshaw, Parksville, White Rock, Vernon and Sault Ste. Marie.

Kenora Phone
Edmonton Internet
Surrey Internet
Victoria Internet
Spruce Grove Internet
Edmonton Internet

Shaw Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:
  • krims0n1te Krims0n1te (@krims0n1te) reported

    @Rictorscale1123 @_ThePrncss @Shawhelp True man I used to have that problems with my old service always going out and throttled. The way it was resolved was changing carriers lol

  • _ThePrncss Princess the cute mess (@_ThePrncss) reported

    @VoidedOath @Shawhelp But the issue is it was fine for months and then all the sudden its been compete shit. Which has now been months. And it's two different PCs that I have used in that time frame.

  • shhshsj73547209 shhshsjs (@shhshsj73547209) reported

    @artbuf56 @ShawInfo @TELUS Oh trust me, Shaw is just as trashy as Telus. Love that we're forced to pick one of two terrible service providers. I'm currently getting 10% of the download speed that my plan offers with @ShawInfo.

  • sharlaforreal sharla (@sharlaforreal) reported

    @Shawhelp your customer service representatives are absolutely brutal!!!!!!!! Terrible service experience!

  • iambaby_95 Goodnightguy (@iambaby_95) reported

    @ShawInfo somehow Shaw only cares about acquiring new customers but their after sales service is mehh ... been a customer for 4 years now, never got any offers or sales or any credits. new customers always get sales and now $250 credits.

  • marcopaulom Marco (@marcopaulom) reported

    @Shawhelp @Shawhelp Hello, my internet / cable is down

  • VoidedOath justin (@VoidedOath) reported

    @_ThePrncss @Shawhelp I was having the same problem turns out my mother board has to internet ports so I tried the other port and it 100% fixed it

  • Blackrocknomad Blackrock Nomad (@Blackrocknomad) reported

    @Shawhelp Our cable has been down since Thursday morning.....tired of waiting on calls. We are in Garrison Woods-South Calgary.....

  • QuinnJohnston9 Quinn Johnston (@QuinnJohnston9) reported

    @Shawhelp fix your internet service it always drops in and out it's a joke at this point

  • _ThePrncss Princess the cute mess (@_ThePrncss) reported

    @passey_r @Shawhelp Yes it's stupid expensive IMO

  • Ms_Bacon1 MsCanadianBacon (@Ms_Bacon1) reported

    @_ThePrncss @Shawhelp Shaw is trash here in Canada boo. Like complete trash. Hope they figure their shit out.

  • velkr0 velkr0 (@velkr0) reported

    @Shawhelp ok that sucks. thanks tho.

  • oceanidiot UKKO VIMMA (@oceanidiot) reported

    @DJ_Biff_WPG @Shawhelp I had them move the modem/router. Made a huge difference! Also, I stick to 5G. No problems since.

  • DJ_Biff_WPG Ryan (@DJ_Biff_WPG) reported

    It’s 2019 and I’m 50 feet away from my WiFi and can’t get a signal. @Shawhelp fix your shiet

  • rtstewart_1 Tim Stewart (@rtstewart_1) reported

    @Shawhelp please check my DMs - no sound on Channel 444 (LivePD) - came on for one commercial and then cut out again when the show came back on.

  • Slawuta Stephen Slawuta (@Slawuta) reported

    @Shawhelp @lebobuzz Hey Shaw, focus on getting your own service up and running instead of poaching Telus customers. Also, now on my 4th replacement modem in 4 months so Shaw isn’t killing it either

  • Slawuta Stephen Slawuta (@Slawuta) reported

    @Shawhelp @Yabko1959 Umm...Shaw is down too.

  • KyleLoranger Kyle Loranger (@KyleLoranger) reported

    @Shawhelp @Slawuta This tech note is mislabeled ‘southern alberta’ on the support site

  • SnowGoon_ Snow Goon (@SnowGoon_) reported

    @_ThePrncss @Shawhelp that’s terrible. mine’s in the process of finally getting fixed, i’ve just completely stopped streaming because of it since it’s so disheartening when you’re having a great stream & BAM you get hit with this. i wish you the best!

  • SnowGoon_ Snow Goon (@SnowGoon_) reported

    @_ThePrncss @Shawhelp yup i’ve been having the same problem for the past month & a half. it took them this long to finally confirm it was an external issue that’s actually effecting hundreds of other people. they kept trying to blame my hardware/building’s wiring

  • Slawuta Stephen Slawuta (@Slawuta) reported

    Boy, would sure love to watch but my @ShawInfo service is down. @CFL @EdmontonEsks

  • SeanPerrin Sean Perrin (@SeanPerrin) reported

    @ShawInfo Never had enough to reach my house even LOL. I had to switch to @TELUS

  • perlsteve Steve (@perlsteve) reported

    Hey @shawhelp - have been noticing intermittent upload issues from YYC to SEA (Twitch streaming). Happening from multiple locations, residential and business accounts.

  • pacman8031 Shawn Parizeau (@pacman8031) reported

    @shawhelp is there an issue with the cable in Calgary village 6220 17 ave SE

  • pacman8031 Shawn Parizeau (@pacman8031) reported

    @shawhelp is there an issue with the cable in Calgary village 6220 17 ave SE

  • Adrian12parsecs Adrian Achurch (@Adrian12parsecs) reported

    @Shawhelp I’m a long time customer who is upset by their bill. I’ve been on hold for 47 min and waiting on the online chat for 25 minutes to talk to someone. Telus flash sale is looking like a better option by the minute

  • ThePlZZAGuy Prabhjot (@ThePlZZAGuy) reported

    @Shawhelp Hi shaw help, I wanted to swap one of my a la carte channels for another one. I have the 10 channels for $22 thingy.... I want to swap National Geographic for CNN plz

  • trdriver71 Laurier (@trdriver71) reported

    @ShawInfo I am so disappointed in your customer service in the last 2 years I have all of your services and none of them work right and it seems that no one there cares about it

  • CDorssen Caroline van Dorssen (@CDorssen) reported

    @Shawhelp requesting a service call. Down continously for over a month

  • cetcnc Erin Clarke (@cetcnc) reported

    @ShawInfo I have been trying to get ahold of a customer loyalty agent. Keep being hung up on.

  • winterbrass winterbrass (@winterbrass) reported

    @ShawInfo @Shawhelp Your incompetence and shitty service are costing a young man his ability to stream - so, in the world of streaming, this rates your service as somewhere between animal abuse and domestic violence. I'm not happy to be with @TELUS but I'm glad I'm not with you.

  • LesliBoldt Lesli Boldt (@LesliBoldt) reported

    @marcellam @KenCoach @TELUS @Shawhelp @TELUSsupport responded - with “we haven’t got any information for you”. Brutal. All their social proactive stuff is “brand forward” but nothing about this issue. They should tear a page from @bchydro re: communicating on outages.

  • pixxie_dustt munchkin. (@pixxie_dustt) reported

    I just spent the last three hours of my night trying to troubleshoot my laptops connection to my damn wifi. @Shawhelp

  • mrichter37 Mike Richter (@mrichter37) reported from Mill Bay, British Columbia

    @Shawhelp @ShawInfo I just waited an hour and forty five minutes on hold after being told at the beginning that the wait time was between 35 and 45 minutes. This is the third time I’ve called in the last three days with extended wait time and shitty service. Can’t wait for @TELUS

  • jayavancena jeff ♡ (@jayavancena) reported


  • lrsgk35 Larry Schultz (@lrsgk35) reported

    @Shawhelp Is there an outage in Sioux Lookout near 3 Sturgeon River Rd. I called tech at 4:30pm and our Shaw internet was down.

  • Synde20 Synde (@Synde20) reported

    @Shawhelp we are experiencing total all day blackout at our buisness, customer service won't tell us anything because we do not own the account. Owner is in another city. We just want to know what's going on. Hard to run a buisness with no phone or internet. bill has been paid.

  • jodyheavener ᴊᴏᴅʏ ʜ (@jodyheavener) reported

    @Shawhelp I just wanted to schedule a service disconnection because I am moving to a new location where Shaw Internet is not available. The online chat would not allow me to do so.

  • jodyheavener ᴊᴏᴅʏ ʜ (@jodyheavener) reported

    Holy shit @ShawInfo your website agent won't let me perform an action online, and your phone wait queue has me in position #429. Incredible.

  • suddenrushsarge Dilly D. (@suddenrushsarge) reported

    @Shawhelp internet, tv AND phone are down AGAIN

  • LiveBry Bryan (@LiveBry) reported

    @Shawhelp its ok. we had nothing but problems for years with the service provided by shaw, we were literally told by shaw techs we were better off switching to telus, so we did.. and we’re happy. thanks for reaching out though. 😁

  • LiveBry Bryan (@LiveBry) reported

    @ShawInfo and yet you cant run 100 feet of new cable between a box and my place to fix corroded crappy lines.

  • LeeSaxell Lee Saxell (@LeeSaxell) reported

    @Shawhelp Internet and phone down 1193 Kingsway

  • UrbanCDN Urban (@UrbanCDN) reported

    @FiRE_Layn @ShawInfo Well you could always have worse. You could be running down to my house and then using my shaw internet.

  • spazzy_jay Julia (@spazzy_jay) reported

    @Shawhelp internet is down...again. Getting a more than a little sick of this every 5 days. Just had a tech here last week.

  • pratim Pratim Sengupta (@pratim) reported

    @ShawInfo without internet for over 4 hours. Tech Dept wasn't able to help. If this nonsense is not fixed ASAP willbdump your service tomorrow.

  • DarcyBlairReMax Darcy Blair (@DarcyBlairReMax) reported

    @ShawInfo is now sending a 3rd tech to tell us our internet isn’t working, 6 weeks of terrible internet service! Love the business plan - get customer in a contract then stop providing the services and make the customer continue to pay! #FRUSTRATION

  • Camkamacpcam that guy... him (@Camkamacpcam) reported

    @ShawInfo Nah. I use lightspeed which uses your network and charges its customers less than half than you do.

  • beerleague76 BEERLEAGUE (@beerleague76) reported from Willow Point, British Columbia

    @ShawInfo 3rd time internet and cable have been down in 15 days. What a joke. Telus here I come.

  • Scotty_Evil Scotty E. (@Scotty_Evil) reported

    @ShawInfo Not enough customer service skills to staff a McDonald’s during a graveyard shift.

  • GeekyJules Jules Sherred (@GeekyJules) reported

    @Shawhelp our services our down

  • wendellwaldron Wendell Waldron (@wendellwaldron) reported

    @Stevenayres49 @timbenwell @DAZN_CA @premierleague @DAZNSucks @daznglobal @Shawhelp I guarantee the issue is with @DAZN_CA. Follow @DAZNSucks for similar complaints. I have 300 down fiber optic Internet with my main devices hard wired and it never worked for me. Don't let them tell you that your Internet is the problem.

  • kenmonye Fourteen-kay (@kenmonye) reported

    @ShawInfo I don’t think you guys do enough to keep existing customers why would I pay $50 more for same services as a new customer...oh u say promotion u into side chicks I ma dump you

  • Michell73346579 Michelle Van (@Michell73346579) reported

    @Shawhelp please give update on phone line issues

  • Michell73346579 Michelle Van (@Michell73346579) reported

    @ShawInfo I think there is technical issue with your phones. I have been on hold for 4 hours was quoted 35-45 mins @CTVVancouver

  • mats604 Mats (@mats604) reported

    @Shawhelp pls help me. I have been on chat line for soon 1.5 hours and no resolutions and now no agent around

  • Michell73346579 Michelle Van (@Michell73346579) reported

    @Shawhelp I want to cancel

  • PaulEAndrews Paul Andrews (@PaulEAndrews) reported

    @Shawhelp No signal issues. This is home phone related no wifi. Wifi signal is strong in the house. Someone is monitoring home phone now so we will see in a few days.

  • PaulEAndrews Paul Andrews (@PaulEAndrews) reported

    @menard_ray @Shawhelp Home phone costs me less per year than that booster would. Though I’ve looked into it a few time. Like I said phone worked fine for the last 10+ years just having issues these past 2 months. Could be the home phone modem is 10+ years old and just needs to be replaced.

  • holtyny Ian holt (@holtyny) reported from Brentwood Bay, British Columbia

    @TELUS sucks 10mins with @Shawhelp and it's all sorted for Friday installation...