Shaw Outage

Is Shaw having an outage right now?

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

 No problems detected at Shaw

Shaw problems in the last 24 hours

Shaw Outage Chart 03/08/2021 17:40

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems:

  • Internet 66.14% Internet
  • TV 14.74% TV
  • Wi-fi 8.30% Wi-fi
  • Total Blackout 5.60% Total Blackout
  • E-mail 3.17% E-mail
  • Phone 2.05% Phone

Shaw Outage Map

The most recent outage reports and issues originated from Surrey, Vancouver, Burnaby, Edmonton, Brampton, Toronto, Calgary, Langley, Nanaimo, Salmon Arm, Victoria, Chilliwack, Sidney, Red Deer and Richmond.

CanadaSaskatoon Internet
CanadaToronto Total Blackout
CanadaSurrey Total Blackout
CanadaSurrey Internet
CanadaVancouver Internet
CanadaBurnaby Internet

Shaw Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:
  • gcharach Gayle Charach (@gcharach) reported

    @Shawhelp nope. not at all what happened. Very, very disappointed in Shaw's customer service. Looking at other providers now.

  • YYCCowboy AJ Fighting Irish 🇮🇪 🇨🇦 🇯🇪 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@YYCCowboy) reported

    @Shawhelp Any chance I can bug someone for some help? Tried the forums etc.. Still stumped!

  • Kelly_Thibodeau Kelly Thibodeau (@Kelly_Thibodeau) reported

    @Shawhelp is there connectivity issues in Winnipeg? My internet has dropped out.

  • TBC_2021 InThisTogether2021 (@TBC_2021) reported

    @richardzussman There is a limited number of phonelines/region. Each call probably takes 10-15 min. It would really help to have the feature that @Shawhelp provides that let's us know an estimate of the wait time. Even better, provide the ability for a callback like provided by ShawTech Support.

  • gcharach Gayle Charach (@gcharach) reported

    @Shawhelp Spenser, I’d rather have my service restored in a timely manner. Considering my next door neighbour’s repair is happening tomorrow morning, not sure why I have to wait 4 days??

  • gcharach Gayle Charach (@gcharach) reported

    @Shawhelp Internet & TV down since last eve. Soonest you can send support I was told is Thursday????? I hope you will also reduce my billing cycle by the 4+ days of ZERO service. And you can expect my bill for 4 days of lost wages as I can’t work without this service.

  • WebShelly Shelly Weber (@WebShelly) reported

    @Shawhelp Internet is down. Willowgrove Saskatoon

  • gliverpool9966 The G.F. Liverpool™© (@gliverpool9966) reported

    @Shawhelp So far everything is good with BlueCurve TV on the Chrome. Only thing that is odd is that I had to power-cycle my Gateway modem to get my network printer back online this morning.

  • Ronni__ Ronni Gordon (@Ronni__) reported from Edmonton, Alberta

    @Shawhelp ....Good Morning. Long time Customer wondering what channels to add to watch all curling happenings?? And why is it not included in my package?? So no sports, can’t cast or stream TSN OR log into my Shaw account to stream to watch??? HELP ME PLEASE

  • ___rhia___ ʀʜɪᴀ 🐦 𝕤𝕟oo𝕥 (@___rhia___) reported

    @TheChaseLemon @Shawhelp @ShawInfo It's interesting to tell someone your dad died, give them the ph # and email address, and be told "you didnt give me any account info" - there was no 'lets see how we can help' or 'the next steps we might want to take are...' Just totally uncaring and really really juvenile

  • ___rhia___ ʀʜɪᴀ 🐦 𝕤𝕟oo𝕥 (@___rhia___) reported

    .@Shawhelp Just had a horrible experience with Shaw Support. Tried to get assistance in figuring out my passed father's email situation, and was hit with the least amount of help I've ever received from a chat support. Took a transcript. Just absolutely sub-par.

  • WarKy12 Kyle Warren (@WarKy12) reported

    How @ShawInfo has treated my girlfriend during the pandemic is horrible! I will NEVER use Shaw and will tell everyone I know to not use them as well... shame on you Shaw!!

  • ronproulx ronno (@ronproulx) reported

    Any idea why my internet is down @Shawhelp

  • BordFan Bob Heiss (@BordFan) reported

    @Shawhelp Any problems in Lake Country BC. Internet is extremely slow all of a sudden.

  • monikakazar Monika (@monikakazar) reported

    @Shawhelp is there an outage in Shawnessy/Evergreen for internet right now? Unable to connect and have reset everything and still nothing

  • BrianGervaisYYC Brian Gervais (@BrianGervaisYYC) reported from Calgary, Alberta

    @Shawhelp Nope - not more complicated than a 5th line/phone. Told the 5th line is a big problem and can only be done in a retail store! Sometimes families are more than 4 people - its true!

  • wesicks Eric (@wesicks) reported

    @Shawhelp seems like there is an outage in Calgary (Varsity) - intermittent at best.

  • gliverpool9966 The G.F. Liverpool™© (@gliverpool9966) reported

    @Shawhelp So far no major issues with BlueCurve TV on the Chrome. Just a minor re-connection hiccup that is all early this afternoon.

  • PhaoMusic Phao (@PhaoMusic) reported

    @Shawhelp I have since Thursday. Still no answers. If you’ve got a number with a person who would actually care or help...feel free to DM.

  • fighting4ttytc Janet Hooper (@fighting4ttytc) reported

    @ShawInfo why is it that I can talk to an agent on the phone with Apple and trouble shoot a bunch of stuff and then be done while I’m told I’m live with an agent in Shaw chat who hasn’t even responded.

  • WildEagle Andrew McKay (@WildEagle) reported

    @Shawhelp Is there an outage downtown Calgary right now?

  • cindershad0w cindershadow (@cindershad0w) reported

    Hey @ShawInfo I am a youtube streamer, and have had service from you for years At night, your service is not longer stable enough for me to stream. I have done this for over 2 years, I need help ASAP My plans tonight are to stream, but your service is preventing it. HELP!

  • dimepwnz dimepwnz (@dimepwnz) reported

    @ShawInfo is this a joke? Shaw is trying to charge me for the previous residents unpaid internet bill for me to set up internet...? Wtf?

  • brycecampbel Bryce Campbell (@brycecampbel) reported

    @whytestreak @ShawInfo Dont see what the problem is... As a @Rogers customer in BC, I regularly go to ext roaming coverage outside my community. From a carrier, makes sense for them to partner for coverage ourisde of areas - costs & regulations are huge bottlenecks to installing new service

  • JOliverMtns Jason Oliver (@JOliverMtns) reported

    @Shawhelp I don’t have a Shaw account. I just want to know on behalf of @gvpl and the library’s clients why you have marked their emails as spam. If the librarian’s statement was in error I hope you’ll reach out and correct the library. Otherwise I hope you’ll fix the problem.

  • frizzybob internet user (@frizzybob) reported

    @Shawhelp why my internet be so slow ??? 🤔🤔🤔 last two weeks been real slow

  • finnicknorth Finnick 🔱 (@finnicknorth) reported

    @Shawhelp I am incredibly disappointed with the help I am not receiving. Since switching to Shaw Mobile I have been unable to receive incoming calls for multiple days on 2 occasions. Today I was told I would have to wait 3-5 business days for any type of resolution. This sucks.

  • n_nrivera Mel Rivera (@n_nrivera) reported

    @Shawhelp I am on hold on the phone for quite some time now. Is there a service disruption at 8802 Franklin Ave Fort Mcmurray? This is a business account. We have unhappy customers.

  • n_nrivera Mel Rivera (@n_nrivera) reported

    @Shawhelp I am on hold on the phone for quite some time now. Is there a service disruption at 8802 Franklin Ave Fort Mcmurray? This is a business account. We have unhappy customers.

  • AntonyS0lis A.Sol (@AntonyS0lis) reported

    1/2 I don’t understand how I pay for internet 300 with #shaw and yet can barely play a 1080p video on YouTube! Wtf, what am I paying for!? Your services are garbage! @ShawInfo it’s #criminal how these companies can base their rate on large numbers like 300 to fool the public