Shaw Outage Report
Why is my Shaw service not working?
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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Shaw reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Shaw compensate me for the outage?
The recent Shaw outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Shaw if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Shaw has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (61%)
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TV (13%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map
The most recent Shaw outage reports came from the following cities: Ayr, Toronto, Parksville, Mine Centre, Burlington, Calgary, Fort McMurray, Abbotsford, Coquitlam, Vancouver, Thunder Bay, Edmonton, Kamloops, Langley and Burnaby.
| City | Problem Type | Report Time |
|---|---|---|
 Ayr |
TV | |
| Toronto |
Internet | |
| Parksville |
||
| Mine Centre |
Internet | |
| Burlington |
Internet | |
| Calgary |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Joanne
(@JoanneTeaches) reported
@Shawhelp why does Shaw do an update at 3:50pm & then knocks out our internet & cable?! So many problems w/ Shaw & BlueCurve! Now no wifi or cable. Thankfully we use Bell for my cell phone or we’d have no internet at all. #fixit #unreliableShaw
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Therese Weys
(@all4weys) reported
@Shawhelp Is Shaw internet down in Langley for more people then just us?
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Jenn
(@jenn_paq) reported
@ShawInfo after numerous attempts trying to get my refund cheque for almost 2 years now, I still never received a cheque, and today was told to go in person to an address that no employee even works at to see if anything can be done. Terrible customer service on your part.
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Oxide08
(@Oxide08_TTV) reported
Sorry again for the internet drops. @shawhelp decided to cut service to my old router when it was working fine and made me go to a different one. which now cant seem to stay connected for more then 10 minutes at a time
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Tiff
(@the_crafty_nerd) reported
@Shawhelp just spotted a tech just down the street working at a box so there must be something going down in the hood
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Patricia Kaliciak
(@TrishKaliciak) reported
@Shawhelp why can I not CHAT with Shaw over channels? When I click on chat, it doesn’t upload. Just goes blank. Issues somewhere??
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SK
(@EkSifar) reported
@Shawhelp @ShawInfo Wow! I just learned that I have been receiving calls from a collections agency for a bill from Shaw that was still within the payment deadline and was already paid. You guys made sure I never return to you as a customer.
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Nick
(@n1ck133) reported
SHAW was running new cable to my neighbors house and now my internet is offline. Customer support told me it would take 4 days to have a tech come out, and that is best they can do. We work from home and have used most of our cellular data. @ShawInfo @Shawhelp @Crackmacs
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Jessica Trewern
(@jessicatrewern) reported
@Shawhelp Hi there. My cable services aren’t working, as well as my pvr recordings are all gone. Same problem last night but I was able to resolve after restarting.
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Jinxsa
(@Jinxsa) reported
@schaalfan I once heard that the people at @Shawhelp were getting sent **** pick and gross stuff like that so randomly sent them a picture of my dog. They were very confused. I still kinda feel bad about that.
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Mike Strometski
(@mstrometski) reported
@Shawhelp There was an outage yesterday in Port Moody which now is resolved, but I still don't have internet or TV. I've power cycled multiple times
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Robert Graf
(@grafwheat) reported
@Shawhelp What is happening with regards to the poor HDTV signal for some channels in Lethbridge. Many are unwatchable
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Li Shan Ayuen
(@li_ayuen) reported
@Shawhelp Is there an outage in Summerside Alberta? My modem won’t connect.
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Mike Zhang
(@mikezhangTNS) reported
@Shawhelp any connectivity issues in the Edmonton Haddow area? T6R?
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Tiff
(@the_crafty_nerd) reported
@Shawhelp hey my internet is down and has been for about 30 mins. have rebooted modem, no dice. is there an outage in West #yeg
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Paloma Crankypants
(@PaleGirlSquad) reported
@Shawhelp Is Shaw cable down in the Killarney area?
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Don Cattani
(@doncatt) reported
@Shawhelp On the line with Tech Support now - they are fixing me up. Thanks. It was a billing issue - I had a very old category
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C.T. Dockers 👖
(@CottonDockers) reported
@Shawhelp Did a re-set and now on hold with tech-support.
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Dan Smith
(@DmanSmith) reported
@Shawhelp Shaw services appear to be down for most of the community of Springbrook. I’ve lost phone, internet and cable as have many of my neighbors.
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Don Cattani
(@doncatt) reported
@Shawhelp Not only resolved confusion but was able to upgrade internet plus get on a new plan while saving a few bucks. So a classic situation of initial trouble yielding a great result. Thx.
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Tony Rino
(@pastayoyo) reported
@Shawhelp It’s comical really. All I can do is laugh. Went to @ShawInfo store in chinook to buy mom’s new cellphone as instructed. Couldn’t. I’m authorized on the cable phone side. But not on the mobile side. Seriously. So what next? Back to the customer service spin cycle? Hilarious eh?
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BurnabyAnn
(@BurnabyAnn) reported
@Shawhelp is internet down in North Burnaby/Lougheed area? Just lost cable TV & apple TV
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Don Cattani
(@doncatt) reported
@Shawhelp I am in Thunder Bay. Just noticed that about 30 Channels have disappeared from my service. I phoned earlier today and had to pay to restore the Golf Channel. Now I see that lots of channels - like CNN, are gone. Never missed a payment, never late - customer for 35 years.
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Julie Supple 🇨🇦
(@JulieSupple) reported
@Shawhelp last few days keep getting "choppy " signal and an error message "temporary video stream error". ??? Happening on multiple channels
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sarahjhawting
(@HawtingSarah) reported
@Oxide08_TTV @Shawhelp Fix ya **** Shaw. This is getting ridiculous.
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𝕁𝕒𝕟
(@SJFung) reported
@Shawhelp DM sent, still down. Using the Blue Curve Shaw TV app on my phone isn't the same!
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Michelle Sauve 🇨🇦
(@MichelleRSauve) reported
@Shawhelp Are there issues with internet connection in Southern Alberta?
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C.T. Dockers 👖
(@CottonDockers) reported
@Shawhelp Re-booted 4 times. Was on with Tech-support chat. Went through the whole process. Disconnected only to have a new guy want to start over. Still not working. Off for 10 days holidays. When we return, switching to Telus.
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• Carla Luna . . . 🌙 *•°
(@c_babii) reported
@Shawhelp you need to get it together... the amount of issues we have been having has me thinking why I'm spending so much on tv and internet for it not to work properly
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Oxide08
(@Oxide08_TTV) reported
@Shawhelp its so bad I cant even run a speed test to see how bad it is. rofl