Shaw Outage Report
Why is my Shaw service not working?
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If you are having issues, please submit a report below.
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Shaw reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Shaw compensate me for the outage?
The recent Shaw outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Shaw if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Shaw has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (55%)
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TV (17%)
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Total Blackout (10%)
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Wi-fi (9%)
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E-mail (8%)
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Phone (1%)
Live Outage Map
The most recent Shaw outage reports came from the following cities: Vancouver, Toronto, Lethbridge, Red Deer, Kamloops, Surrey, Burnaby, Cobble Hill, Calgary, Edmonton, Victoria, Montréal, Spruce Grove, Coquitlam and Winnipeg.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Toronto |
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| Lethbridge |
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| Red Deer |
Internet | |
| Kamloops |
Internet | |
| Vancouver |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Pete Meechan 🏆🏆🏆🏆🏆🏆
(@petemeechan) reported
@ChristopherLado @Shawhelp No storm here dude. Sounds like your imagination doesn’t just stretch to what affects the internet service. Thanks for chiming in though.
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Pablo Benitez
(@PBenitez77) reported
@Shawhelp Just spoke to them on my Shaw app apparently there’s a outage at the moment
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Doubt
(@GeoffD77) reported
@Shawhelp having trouble with tv reset box still tv picture is skipping on most channels
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Airam
(@Airambc77) reported
@Shawhelp cable keeps cutting in and out, Langley BC. Your website isn’t helpful with outage info, or chat options. Neighbors have the the same issue! Hope this is fixed before @Jeopardy
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Airam
(@Airambc77) reported
@Shawhelp @Cdnwatcher @Shawhelp your website never shows outages! We are in Langley and we& neighbors are having issues with Shaw cutting in and out. So frustrating
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Pete Meechan 🏆🏆🏆🏆🏆🏆
(@petemeechan) reported
@Shawhelp I’m trying to work. Your internet is down. What refund can I expect from this? It’s a wasted amount of work time for me.
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Thee Lego Batman
(@mstad101) reported
@Shawhelp can ya’ll do something about this time delay picture freeze crap on TSN right now! #TNF is on!
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Maryann Charbonneau
(@maryann_charb) reported
Cable not working well in Port Alberni BC. Anyone know if @ShawInfo is experiencing issues? Have messaged @Shawhelp
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Sam Nimchonok
(@Nimhon) reported
@Shawhelp I did and it was going in the wrong direction. I shouldn't have to have a tech come down often to troubleshoot. Still have temp line running through neighbour's yard. Working in tech myself, this can be taken care of remotely and diagnosed.
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Chris Ladouceur
(@ChristopherLado) reported
@petemeechan @Shawhelp Chill out dude. We just had a big *** storm roll through I imagine that may be effecting the internet. As your not the only one effected. So chill out and let them fix it. No need to go full Karen
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Ponderer
(@Vaccin8yourKids) reported
@Shawhelp i've done the whole circus of tricks: i'm even currently waiting on a plant service maintenance ticket or something for a week now
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Mike
(@TheNorthVan_MB) reported
@ShawInfo 10+ yrs a customer. No internet for 2 days. 2 days work lost. 5 reps spoken to. 1 offered me his very odd ideas about Covid 19 and why he's not vaxxed. 3+hrs on the phone. 1 no-show by a tech, after 4+hrs waiting. All equals 1 call to @TELUS tomorrow morn.
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Sherri Hildebrandt
(@SLHildebrandt) reported
@Shawhelp your website doesn't show any outage. I too was having issues with Shaw cutting in and out. I just reset my box by unplugging 30 sec and now it's fixed. This is the type of help that would be appreciated.
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Roux
(@rouxdini) reported
@failb8 @Shawhelp damn shawty that sucks... but with Nord VPN-
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Pablo Benitez
(@PBenitez77) reported
@Shawhelp I’m on hold with agent on my Shaw app are there issues in Saskatoon Saskatchewan again TVs glitching but at least internet hasn’t cut out
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pm76
(@P_Mander) reported
@NeelyRules8 @Shawhelp Same in Surrey and the outages page says there are no issues.
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Parker Kowall
(@pdkowall) reported
@Shawhelp I’ve tried too yes. But don’t have hours to wait for unusual wait times. Ball games or hockey games are usually Over and they problem is gone.
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John Moxin
(@jwmox) reported
@Shawhelp jesus, not to pile on, but, you're a *rich* company. You can fix this. It's literally your choice.
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aynslee youngson
(@aryoungson) reported
@ehlien @Shawhelp Bell is horrible just switched to Shaw
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GDennis
(@gdennisbox) reported
@Shawhelp Is there a service outage in South Surrey BC?
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Pete Meechan 🏆🏆🏆🏆🏆🏆
(@petemeechan) reported
@Shawhelp It’s not been more than 24 hours yet, but it’s also a period of time that means I’m not able to do my work. Are you saying that some level of incompetence is acceptable to your network?
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Stephanie Alexandra
(@Sam_Alexandra23) reported
@WpgSportsNerd @Shawhelp Was down here for far too many hours and when I got it back, after going through hell rebooting, things changed on my Home Screen and the Shaw icon completely disappeared as did my Samsung tv icon. Mess!
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Stephanie Alexandra
(@Sam_Alexandra23) reported
@Shawhelp The crazy decision to close all offices in the Lower Mainland in favour of online/telephone only left out a whole segment of the population - People with disabilities, that need in person customer service. You've made things worse and harder and slower, NOT efficient!
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Stephanie Alexandra
(@Sam_Alexandra23) reported
@BeanoDank @Shawhelp Shaw has now shut down all offices in BC, so any and all problems now must be dealt with "online"! So if your internet is a problem you have to use internet to solve it? Crazy! People with disabilities ignored completely - we need in person customer service back pronto!!!
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Where's Poindexter?
(@WestBench) reported
@Shawhelp @Cdnwatcher North Vancouver - all channels cut out for 1-2 seconds. Nothing on the Shaw updates or anything I can find. Getting irritating. @shawhelp
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Gregg Gordon
(@Flash) reported
@Shawhelp I'd be curious to know, however, how your service can be "Fibre+" and yet my entire area can be affected and the source cannot be found. That doesn't sound like a fibre connection, or even a fibre up till the very end connection.
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John Moxin
(@jwmox) reported
@Shawhelp No private message needed. In Prince George, your service area is massively inadequate. That is all. No problems with your home internet. Just mobility. And you already know this.
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Cdnwatcher
(@Cdnwatcher) reported
@ShalaSweet1 @Shawhelp Looks like you have a Western Canada problem Shaw Time to actually update that service outage page
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Pete Meechan 🏆🏆🏆🏆🏆🏆
(@petemeechan) reported
@Shawhelp And to be clear - I am not working from home due to the pandemic, I always have worked from home. If you are not capable of providing the service I pay for, say and then I can cancel.
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Pete Meechan 🏆🏆🏆🏆🏆🏆
(@petemeechan) reported
@Shawhelp Wow.All due respect to you Taylan, @ any of you people paid to work for shaw, I pay for a service and expect to be able to use it. If you are saying that it should be expected that you are unable to fulfil basic requirements of a service could you point me to where I can cancel?