Shaw Outage Report
Why is my Shaw service not working?
No problems detected
If you are having issues, please submit a report below.
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Shaw reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Shaw compensate me for the outage?
The recent Shaw outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Shaw if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Shaw has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
-
Internet (60%)
-
TV (13%)
-
Total Blackout (11%)
-
Wi-fi (9%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map
The most recent Shaw outage reports came from the following cities: Edmonton, Calgary, Port Alberni, Vancouver, Surrey, Medicine Hat, Burnaby, Sault Ste. Marie, Toronto, Sherwood Park, Okotoks, Sooke, Thunder Bay, Agassiz and Penticton.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Phone | |
| Calgary |
Total Blackout | |
| Calgary |
||
| Calgary |
Wi-fi | |
| Port Alberni |
Wi-fi | |
| Calgary |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
-
skankhunt
(@jiwungb) reported
@Shawhelp No internet, been resetting for 100th time. Technician available in 4 days, total internet blackout soon as I'm about to go over my mobile data cap. Please provide help ASAP!
-
Trev
(@rocko_ca) reported
In Nanaimo watching the @BlueJays vs @Yankees and it cuts out ? @Shawhelp . Wtf is up ? #bluejays #mlb #Canada
-
rachel rutledge
(@rachelrutledg16) reported
@Shawhelp help internet keeps going off and on
-
Paloma Crankypants
(@PaleGirlSquad) reported
@Shawhelp I just want to know what's going on with the channel and if we can't see it then I want to unsubscribe but it won't let me. I tried to call the 1-888 number again but there was a message saying there was a problem with their services.
-
Paloma Crankypants
(@PaleGirlSquad) reported
@Shawhelp The person helping me couldn't even find the channel--only found the added RAI News--and said they would transfer me to chat tech support. I waited over an hour to finally become 1st in the queue and then the chat was disconnected. 3/3
-
Paloma Crankypants
(@PaleGirlSquad) reported
@Shawhelp It's now Monday and we still can't see it. It keeps telling us that if we want to watch the channel we need to subscribe. According to our acount, we *are* subscribed. I tried to get help through the chat via the website. 2/3
-
Paloma Crankypants
(@PaleGirlSquad) reported
@Shawhelp I subscribed to RAI World Premium on Friday after the free preview was over and haven't yet been able to access the channel on the TV. I called on Friday night and was told there were issues with the channel but it would be resolved in a couple of days. 1/3
-
Trina M. Lee
(@TrinaMLee) reported
@Shawhelp I’m trying to log into my account online to pay my bill and it keeps giving me an error page even though I login every month this way to pay the bill.
-
Alan
(@aches63) reported
@Shawhelp I currently cannot watch channels below channel 24 here in Cougar Ridge, Calgary, The message is "No Content due to a temporary video stream error". It has been like this all morning. Tried calling the number given but it was a fail.
-
Ian Seggie
(@IanDSeggie) reported
@Shawhelp We are getting fibre optic serviced to house home this month. The optic cable is owned by fibre connect. Telus has been first offer us service (much cheaper and faster). Do you have plans to offer the same or similar? We want fibre & who here gets here first gets our buisiness. Thank you.
-
j.
(@J_McJannet) reported
@Shawhelp Yes there is no internet service for the past hour or so.
-
X Jongo! 🦁
(@xjongo) reported
@Shawhelp i even went into a physical store, and they couldn't help me....i'm back on hold with your exceptional customer support phone line... all this to PAY YOU
-
Eugene Hernandez
(@genyosha_ca) reported
@Shawhelp is internet down for parts of Richmond, BC? lost connection about 20 mins ago and restarting the router and modem haven't helped
-
Invictus
(@DerenUnder) reported
@shawinfo Shaw/Rogers has to be the worst company I have ever had to deal with. I have spent hours on hold waiting for customer service, hours dealing with customer service and my bill is still screwed up. I tell everyone I know, as bad as Telus is, Shaw/Rogers 10x worse.
-
DJ Phoenix
(@DJPh03NiX) reported
@Shawhelp “We’re experiencing higher than usual wait times” Oh gee I wonder why. I can’t help on the phone and the chat bot is dumb. 🙄
-
Phil Figueiredo
(@philfigs) reported
@Shawhelp Internet has been down in Vancouver Chinatown most of the day with no updates on your website. Any ETA on it being restored?
-
Scott Denoon
(@sdenoon) reported
@Shawhelp Internet has been down in Altadore area of Calgary for 10-15 minutes now. Is this anticipated? Nothing online reporting it
-
🇨🇦RedMageX🇨🇦🖕
(@Redmagex) reported
@Shawhelp There was scheduled service in Calgary last night, but nothing for Brooks, AB. Still no Internet after modem reset
-
Matty
(@MattGalbino) reported
@brutus1891 @Rogers @ShawInfo I believe there is. My internet is down also.
-
Akbar Siddiqui
(@brutus1891) reported
@Rogers @ShawInfo Is there an outage in Surrey-Fleetwood area presently.
-
🇨🇦RedMageX🇨🇦🖕
(@Redmagex) reported
@Shawhelp Any reported internet outages in Southern Alberta? My service has been out for almost an hour, and your service outages webpage will only display British Columbia regions (aka, the Rogers webpage)
-
X-James Doherty
(@oilcountry84) reported
@Shawhelp fix your damn app!
-
X Jongo! 🦁
(@xjongo) reported
@Shawhelp Doesnt work.... Your online support shuts the chat down a minute after I put in all my information. And then I waited for 45 minutes on the phone and never got an answer. I mean....I'm literally just trying to PAY YOU lol Why is this so hard?
-
X Jongo! 🦁
(@xjongo) reported
@Shawhelp @merhaylamlee same issue here. i cant log into your site to PAY YOU. online chat never works, phone calls get hung up on.
-
Mike Cockrall
(@TeamCanada1) reported
@Shawhelp NO SOLUTION! Just a lot of talk.... It's been awhile now and nothing.
-
Mike Cockrall
(@TeamCanada1) reported
@Shawhelp I have been having issues for more than 6 weeks now, 2 home calls from technician, said it's outside of my house and that a ticket has been made.
-
mbstringer
(@mbstringer) reported
@Shawhelp I’ve spend a total of 3 hours on hold for what should be a simple solution. #frustratedcustomer #lackofservice
-
mbstringer
(@mbstringer) reported
@Shawhelp Not much help Unfortunatly. I get bounced around from department to department which have all been full of empty promises - your phone lines and email are of no help. I’ll add that number to the other two 888 numbers I’ve been told to call.
-
mbstringer
(@mbstringer) reported
I’m having a heck of a time trying to get a phone line to my business @Shawhelp your Customer Service is beyond desirable since merging with @Rogers Any suggestions to get some action? #poorcustmerservice #emptypromises
-
Mike Cockrall
(@TeamCanada1) reported
@Shawhelp I have twice and both times they said there is an open ticket to look at my issues outside the house, but neither could give me any timeline for resolution.