Shaw Outage Report
Why is my Shaw service not working?
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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Shaw reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Shaw compensate me for the outage?
The recent Shaw outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Shaw if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Shaw has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (62%)
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TV (15%)
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Wi-fi (10%)
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Total Blackout (6%)
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E-mail (5%)
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Phone (1%)
Live Outage Map
The most recent Shaw outage reports came from the following cities: Montréal, Vancouver, Calgary, Edmonton, Sherwood Park, Ottawa, Blackfalds, Surrey, Trail, Vanderhoof, Burnaby, Sidney, Coquitlam, Winnipeg and Innisfail.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Internet | |
| Montréal |
Internet | |
| Vancouver |
Internet | |
| Calgary |
Total Blackout | |
| Calgary |
Internet | |
| Calgary |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Stephen Solomonson
(@Stephen51413) reported
@ShawInfo @Shawhelp Forcing a reboot of television boxes every day is a cheap security hack that needs to be fixed because it is interrupting television viewing. Reboot on power down. And get rid of OSD timeouts (press 'exit' to exit), and redundant notifications about batteries.
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Mike Karamanian
(@DexterMikek) reported
@shawhelp So disappointed in your level of service. Day 3 with no internet service and 2 no shows by you with zero communication when you canceled both service calls. 2 of us work from home and rely on having internet but that’s ok, it’s just work.
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本当シャドウれいな
(@hsreina) reported
@Shawhelp can't help to transfer ESIM to ESIM. @TELUS any solution?
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Hunney
(@Hunney143) reported
@Shawhelp Hi support! Shaw has been down in Millwoods for 2 hours. Any ETA on getting things back?
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jess
(@JessieMeguinis) reported
My home internet @ShawInfo is down, and I'm working from home like WTH Shaw
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Suzan V
(@suzvaliam) reported
@Shawhelp There actually was an outage for a few hours in nw Calgary. Maybe i was just the first to report it?
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Matt Lorenzi
(@stickers66) reported
@Shawhelp can you tell me if there are internet issues in the New Westminster area?
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本当シャドウれいな
(@hsreina) reported
@Shawhelp I tried already. Does Shaw need developers to solve their issues with transfer ESIM to ESIM?
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Hardy
(@Hardy101error) reported
@Shawhelp Internet outage three days in a row in Saskatoon East. Its getting frustrating now.
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Chris Kim
(@ChrisKi88628270) reported
@stickers66 @iDLEcamera @Shawhelp Yeah it's been out for a while. The best part is when you call shaw technical support they say "Have you tried unplugging? Is it on a extension cord?" The stupidity of these agents are unreal.
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Matt Lorenzi
(@stickers66) reported
@Shawhelp I can understand outages, but 3+ hours down and nothing on your outages page. Would be be nice to get updates.
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Albert Brown
(@AlbertBrownJr) reported
I really wish @TELUS would get their act together and actually provide usable service in my neighbourhood. Instead I’m stuck with @Shawhelp who appear to be incompetent.
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Madzie
(@Madzie_eizdaM) reported
@Shawhelp #shaw your agents are useless...sending tech support in 2 days. whatta joke!
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sylvia
(@sylviaulm) reported
@Shawhelp is there an outage in Martindale in Calgary. No cable or internet
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Justin
(@wreckedrokstar) reported
@Bell_MTSHelps how much would I get charged for 1gb internet @Shawhelp can't fix mine
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本当シャドウれいな
(@hsreina) reported
@Shawhelp How will this time different from last 5 or 6 time? is it a technological issues?
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Michael Gudmandson
(@mgoody01) reported
@Shawhelp internet has gone out 7 times in 30 minutes… just another day of great service from you.
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Matthew Fougere
(@evenbartersca) reported
@Shawhelp I'm not interested anymore ok I made a mistake asking for help from @Shawhelp because why deal with a corporation that doesnt care to direct the call properly and make me feel stupid for calling. I just asked because Shaw does internet and hosting is built with web connectivity..
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Matt Lorenzi
(@stickers66) reported
@Shawhelp So this doesn't really help me though. And getting My Profile to load in my mobile browser using my carrier is taking like 10 minutes.
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Stephanie Pound
(@poundofsteph) reported
@Shawhelp Any reported issues in Langford area of Victoria? Modem is trying to reconnect.
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Lisa Herrera
(@1TrekFan) reported
The lagging, dropping and pixelating happen every time I am trying to enjoy some entertainment with my family. Which is not during @ShawInfo @Shawhelp customer service hours. So tired of constant troubleshooting … … what is an unhappy, frustrated customer of 30 years to do.
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(((Bob)))
(@rivercitybum) reported
@MattCundill @Shawhelp The major US networks (ABC NBC CBS FOX). This has been an issue for some time. I had been told previously they wouldn’t license streaming in Canada and was hoping Shaw could tell me if any progress had been made.
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Basking lizard
(@liz_baskin) reported
@Shawhelp hahahahaha amazing. My favourite thing about your **** service was paying your bills, getting cut off after speaking to your reps and then extorted for $215 reconnection and a contract for double the cost. .....@Bell_MTSHelps help daddy help.
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Matt Lorenzi
(@stickers66) reported
@Shawhelp I just logged in, said there are service outages in my area. It's affecting wfi, cable, and landline.
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EMO LEBLANC™©® RECORDING ARTIST 🇺🇸
(@CountryMusicEmo) reported
Hey does any one have @Rogers home internet in Western Canada ? @TELUSsupport sucks so bad I need to change Or how about @Shawhelp
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Derek Amsbaugh
(@DerekAmsbaugh2) reported
@Shawhelp Is there an outage in Edmonton Callingwood area?
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Justin
(@wreckedrokstar) reported
Almost 48 hours no internet @Shawhelp has no idea how to fix it..... This is the service you pay 120$ a month for in a cash strapped world
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Shawn Logan
(@ShawnLo) reported
Wow @Shawhelp @ShawInfo a week for a service call this time this has been the same issue 4th time now in about 30 day. @TELUS hello do you have gig fibre contact me pleas.
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The Destoroyah
(@TheDestoroyah) reported
@Shawhelp Is there an outage in southwest Edmonton right now (Haddow area)? My router and cable box are both working (lights are on and everything) but no connection to the Internet.
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Justin
(@wreckedrokstar) reported
@Shawhelp what's an era on the internet outage in west Winnipeg been like 10 hours and nothing on your webpage