Shaw Outage Report
Why is my Shaw service not working?
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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Shaw reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Shaw compensate me for the outage?
The recent Shaw outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Shaw if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Shaw has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (47%)
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E-mail (19%)
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TV (15%)
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Total Blackout (9%)
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Wi-fi (8%)
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Phone (1%)
Live Outage Map
The most recent Shaw outage reports came from the following cities: Surrey, Loretto, Vancouver, Calgary, Burnaby, Edmonton, Victoria, Sherwood Park, Winnipeg, Saskatoon, Courtenay, Abbotsford, Fort Frances, Kenora and Montréal.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey |
TV | |
| Loretto |
TV | |
| Vancouver |
||
| Calgary |
Internet | |
| Burnaby |
Internet | |
| Vancouver |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Mason Scott
(@Mscott_77) reported
@Shawhelp Super slow and always need to reset the router
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Extra Techy: Just Techy, but so Extra
(@extratechy) reported
@gingrbredbeauty @ShawInfo FIX IT KENNY
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GingerGamer
(@joshbraun5) reported
@Shawhelp Slid into the dm's and shaw fixed my issue!
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Gita Kruger
(@drgitakruger) reported
@Shawhelp . Outage in Springbank Hill this AM. Any news on this? Happened for a few minutes a couple days ago as well but resolved quickly. This time is longer. Thank you.
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Ian Foss
(@IanGFoss) reported
from
Sidney, British Columbia
Hey @Shawhelp is there an outage in Sidney? I am having trouble getting back online after the power outage…
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michelle sterling
(@chearia) reported
@Shawhelp I received an email this am from Shaw saying I needed to verify my acct. I clicked the link to which it wanted me to sign into my acct. I then noticed the unusual email address. I didn't sign in.
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Michael Swain
(@Michael50706655) reported
@Shawhelp @IslandLooter Funny, I'm sure I saw his tweet read "when I was a customer." Past tense, meaning he's probably not a customer now. Here's hoping your tech skills are better than your reading comprehension.
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Carmen Sandiego
(@ElleEmmie) reported
@ecodyl @Shawhelp @kleenpwr Yes mine is also out at 15th and Birch. I spoke to your 24/7 tech help at 3.30am and they said they knew something happened but didn’t know what, so said they were sending someone out to look at it?? Thanks in advance for your help
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Andrew
(@andrew00654110) reported
@Shawhelp The chat function is not working on the app, and the CS line just hangs up
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Michael Swain
(@Michael50706655) reported
@gingrbredbeauty @ShawInfo @Shawhelp All I c is a company trying 2 b worse than AOL. & that says a lot coming from someone that remembers the days b4 the internet was invented & computers required punch cards 2 function. Your service doesn't cut the mustard & honestly I don't know how y'all stay in business. 2/2
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Dave Bryksa
(@DaveHMHH) reported
Hey @Shawhelp why is it that with Bluecurve I can watched PVR'd programs anywhere, but I can't set my PVR to tape a program from anywhere? You can do that with literally any other service out there.
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Becky
(@BecksinCal) reported
@Shawhelp our services just went down in Citadel, Calgary. I see there’s been issues in Edgemont. Would this suddenly impact us now too?
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LJ Goalie Monster 🥅
(@LJ_Monster) reported
So i called @Shawhelp for a tech to come to the house. Both confirmations said to wear a mask. So I did. I would have regardless. The tech shows up an hour late with no mask and never offered to put one on. I hope he’s vaccinated #covidab 😡
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ChangeMakers
(@ChangeMakersXX) reported
@lunacentreyyc @ShawInfo @ShawClassic Haha what a joke. Do not donate. There are many other worthy organizations not staffed by rude, judgmental and uncaring workers.
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Devon Gandolfo
(@Gandolfo11) reported
Signed up for @shawinfo on Wednesday. Service doesn’t work. Technician was 3 hours early yesterday and now was on the phone for 1.5 hours all to say sorry we can’t get a tech out until next Friday. Great start for a new customer. #Bushleague. Maybe @TELUS can provide better care.
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Jay Moore
(@jayjmoore17) reported
@GlenMah @ShawInfo @Shawhelp Shaw is a joke. I was told(many times) that during Covid pay as much as you can, since I had Covid, and they would never cancel anyone during this time. They closed my acct & charged me 350 cancelation fee. I had to resign up or I wouldn’t get my 350 fee back. Disgusting.
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Juke Lame-ieson
(@Jamiedaughter) reported
@Shawhelp are you able to tell me why it will take 10 days to get a technician out to Langley to help my retired parents get their internet and TV working again? 10 days seems like an awfully long time.
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Fiona Lang-Sharpe
(@FionaLangSharpe) reported
@Shawhelp is there an outage in Dunluce #Yeg?
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Mason Scott
(@Mscott_77) reported
@ShawInfo fix your shitternet
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SteveO
(@seesthedanger) reported
@Shawhelp My connection has been awful for over a week now bouncing from 144.4 Mbps if I'm lucky to 7 Mbps then suddenly just disconnecting. You said to call 1-888-472-2222 which I did & the recorded message says it will be 45 minutes before anyone will talk to me. Seriously? 😡
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Rochelle
(@chelle_jp) reported
I can't believe how terrible @ShawInfo is as an internet provider. 6 days to get a tech out to fix out internet connection, and I work from home and need internet to do so... told them as much, apparently nothing they can do. Cool, I'll just go **** myself then.
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Glen Mah - ᒪᐢᑲᐧ - #IStandWithEthanBear
(@GlenMah) reported
Hey @ShawInfo @Shawhelp nice sales tactics upselling service to my elderly father-in-law, who said he didn't want anything changed with his services, but for some reason your sales person changed his plan and other services. Preying on the elderly is disgusting.😡
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Terry Thomas
(@kannibal25) reported
@GlenMah @ShawInfo @Shawhelp Calls should be recorded. Call in if you have the date and time to find out who the rep was. Failing that, they can use the work order that upgraded your father's service to ID the rep. I doubt the rep would document this but you never know.
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Di
(@hurricanediana) reported
@Shawhelp hey is the service down?! My moms cell has “no service”
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🇨🇦 Failed Saving Throw
(@IslandLooter) reported
@gingrbredbeauty @ShawInfo Can verify @shawinfo seeing her connection go down regularly. I remember having the same when I was a customer previously and it was your installers draping cables over fences in people's yards and leaving them.
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Ian Foss
(@IanGFoss) reported
@Shawhelp I did that before I asked here… I can tell you my share internet is not working.
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K
(@mr_pegger) reported
@Shawhelp Is the Hitron a downgrade in any way? I do need a guest network.
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K
(@mr_pegger) reported
@Shawhelp Is there any way to set up a guest network on the Bluecurve modems?
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Andrew
(@andrew00654110) reported
@Shawhelp Home internet is not working
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Kim Webley
(@jamrock18) reported
@Shawhelp any news on an outage in Bridlewood, Deep SouthWest in Calgary?