Shaw Outage

@NeetuGarcha Neetie 🤡 Again ambushed @AndrewScheer "what does he tell his 5 children" R U serious U & global NEVER ask ANYBODY else that sad news @ShawInfo @CBCVancouver @CTVVancouver @City_tv & bringing Up mayors council & your personal FAV NDPer Kennedy NOT 1 positive thing

@Shawhelp Is there internet issues in surrey, BC currently

@ShawInfo I'll pin this on @Twitch too. Fix your servers please. People are trying to stream😀

Sorry folks, having technical issues streaming because @ShawInfo has the worst internet service possible. I'll keep you updated when I'm going back live.

@Shawhelp please help me re: my modem settings being incompatible with my Sonos speaker

@Shawhelp is there a Maple ridge outage. no internet or bluesky for at least 1/2 hour

@Shawhelp wifi is terrible the last 2 days in Coquitlam

@Shawhelp Your service for BC Nanaimo is so horrible for UPLOAD. Techs came in to change everything possible. Lines, Boxes but nothing has remedied the issue. I told them it was on your side and they said it was not. It happens everyday.

Thanks @ShawInfo ...your shit internet took its daily crap and I missed United’s goal.

@Shawhelp I'm about to cancel Shaw...

@alexandreitpro @FreedomMobile @ShawInfo If this is related to Internet service from shaw, it's out of the control of freedom mobile. You will then need to have shaw diagnose such problems. However if it's related to the shaw wifi hotspots and all, again, this isn't a freedom problem, more to do with shaw.

2nd account is bunk can’t get service unles standing infront of box usage is 37.44 MPs this month & less every other month not the first time I called & u call this fibre optic I call this 💩 @Telus #Telus hey @ShawInfo what can u offer tv internet phone & business 7cell lines

Wow that’s terrible. @ShawInfo @Shawhelp is the absolute worst. Last time I was on hold for 2 hours.

@FreedomMobile and @ShawInfo have a problem with their wifi partnership: too often, connections to the wifi are just not working, requiring either to disable wifi or disconnect from their networks. Fix it already.

@Shawhelp I would like some service please. Check do

@Shawhelp Having problems connecting to wifi, why is this always on ongoing issue. This is starting to piss a guy off.

@Shawhelp No. it's a new acct created less than 3hrs ago. the lady at the kiosk would not agree to speak to your online support. your online support sent an email to the branch telling her to read the note on file. still, she does not wanna talk to anyone.

@Shawhelp I signed up for an acct for fam in wpg, added payment info. shaw agent confirmed they can get the modem instead of waiting for a tech. fam went to KP mall 3x and they denied giving her the box even while her name is on acct. wants me to fly down to get the box. Nut Jobs

It’s official @ShawInfo internet has not been working properly for about a month, so it’s cool if your shit worked.

@Shawhelp I shot you a DM via Messenger. No help there, of course. All I want is to start paying my bills by Automatic Bill Payment, and all I need is the address to send the form. Simple as that, but getting a hold of someone at Shaw is the biggest deal ever!!!

@Shawhelp please explain the massive outage you are having today

Can’t start my stream since for some odd reason my upload speed is cut in half of what it should be right now. Still waiting for a call back so thank you for the amazing service @ShawInfo. Not really

@ShawInfo really I want to cancel and go into your store in #yxe and they tell me I have to call in and cancel... but I can drop off your crappy equipment... so glad I changed to @SaskTel

@Shawhelp yet again problem with upstairs. Before you tell me you DM Already did- no answer

@Shawhelp Thanks to whichever employee of yours decided to switch all my work orders up and now I’m probably going to have to go yet another week without service!!!

. @TELUS @TELUSsupport 4 last minute cancellations for installing fibre optic. No call back yesterday when customer service call made. If no one shows up before 11am that will be 5. Loyal longterm #Telus customer. (More to come) #surreybc @ShawInfo #CustomerService #vancouver

@Shawhelp Sent a DM Again for ongoing problem no answer

Amazing! @Shawhelp internet goes down at halftime of #ENGvAUS rugby - and come back on as the final whistle blows! Only Shaw can manage this.

@Shawhelp Never got an answer to my DM or 3 messages @shawhelp. Sleep well. Still nothing resolved. Disappointing. You need to communicate what is happening insteead of leaving affected customers in dark.

@Shawhelp horrible customer service tonight. Trying to activate my Bluecyrve gateway. Waited 2 hours. No response.

@Shawhelp Two hours wasted trying to set up new Bluecurve modem. Frustrating hour on chat with no solution. Now have no WiFi in my house. SUCKS

@ShawInfo upgraded HD box and just got my bill. $300 for ‘unreturned equipments’ No one asked me to bring back 15 year old equipment or let me know I’d be charged $300 for it. Shaw has the worst customer service and I pity anyone who works for them.

@Shawhelp Shaw’s phone lines r down I think.

@Shawhelp but they don’t help. Love live chat. As they do nothing.

@Shawhelp Fyi you weren't much help.

@Shawhelp Why not help us little people rather than leave us on hold for hours. Will I wake up and still be on hold.

@Shawhelp can't login, huge wait times. Just want to activate a modem, website down. Help.

@Shawhelp Hey Shaw, pretty shitty I can’t get someoneuntil a week from now to come fix a service I pay more for. Shitty shitty service. Your guys can sit around at a McDonalds for an hour, but can’t manage to get someone ASAP. Good work 👏🏻

@Shawhelp try to connect with someone regarding my account. Almost an hour wait on phone. Internet chat useless as its a bot & can't answer questions! Very frustrated customer (soon to be ex-customer)

@Shawhelp Yes I have access except for NHL Centre Ice, which I'm considering subscribing for watching future LA Kings games which will only be available on those channels. But I want to make sure they work and will be available to watch, with no blackout restrictions before I subscribe.

@Shawhelp I sent a DM yesterday about a problem with blue sky. Can someone check my message. Thanks.

@Shawhelp Lol nobody can help unless it's over the phone because its Fibre. Zero point.

@ShawInfo has to have the very worst customer service in the history of poor customer service. Wow, just wow!

Hey @Shawhelp, Our office @OilersnationHQ internet has been dropping for days now. Please help.

@Shawhelp I have tried to view multiple hockey games WHILE there is a game on and it still tells me there’s a problem on your end and to try again

@Shawhelp 2 hours on hold via phone 1.5 hours via on line chat . Telus was never like this

@Shawhelp Your service sucks

@Shawhelp Your service such been on god 1.5 hours and on line chat 1 hour

@Shawhelp freerange sucks. fix it

@Kamjamcdn @TELUS @Shawhelp @ShawInfo Yeah that terrible about unemployment there😱😳

@Shawhelp DM sent. Been on chat for 2 hours between yesterday and today with no actual agent contact...help!

@cory830 @TELUS @Shawhelp @ShawInfo I tried to CALL Shaw because their twitter help people aren’t responding, and it’s a 35 to 45 min wait. We have so much unemployment in Alberta...they could hire people to talk to their customers. Lots of labor available.

@Shawhelp @ShawInfo I have ATTEMPTED to call your customer “SERVICE” several times over the last 2 weeks, and every time, day or night, weekday or weekend, it’s a 35 to 45 min wait on hold.

@shawhelp - today's wait times are unreal. 96 minutes (and counting) on the phone... over 45 minutes (and counting) on shaw chat... NO opportunity to leave a message or any way to EMAIL for support and get a call back. Complete waste of time

Ok, now I’m really upset at your second last comment because THERE NEVER WAS A DROP TO THIS HOUSE BEFORE and shaw knows this and I told everyone I have ever talked to that this was the case @shawhelp

@Shawhelp See... that’s why I am a Shaw customer!

If @Shawhelp is trying to sucker you in with this new wireless box pvr crap don’t go for it. Fast forward or rewind through commercials press play and ur at least two minutes more into the show. It’s garbage

@Shawhelp At this point, it's the following day and I am at work. I was calling b/c my pvr would not erase shows after viewing. No issues with my cable. HOWEVER as stated, since your automated voice messaging service opted to auto.atically do a reboot. This caused my cable to shut down.

@Shawhelp my wifi’s been turning off and on since 2 nights ago please help me

@jgastaldello @FreedomMobile @Shawhelp Feels bad man