Shaw Outage Report
Why is my Shaw service not working?
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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Shaw reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Shaw compensate me for the outage?
The recent Shaw outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Shaw if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Shaw has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (55%)
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TV (18%)
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Total Blackout (10%)
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Wi-fi (9%)
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E-mail (7%)
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Phone (2%)
Live Outage Map
The most recent Shaw outage reports came from the following cities: Vancouver, Burnaby, Edmonton, Calgary, Fort McMurray, Winnipeg, Blackfalds, Surrey, Prince George, Abbotsford, Agassiz, North Vancouver, Maple Ridge, Saskatoon and Medicine Hat.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Wi-fi | |
| Burnaby |
Internet | |
| Edmonton |
Internet | |
| Calgary |
Internet | |
| Fort McMurray |
Total Blackout | |
| Vancouver |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Dhavak🏃🇨🇦🇮🇳
(@Blokeblak) reported
@Shawhelp Internet outage in Surrey 152 st and Hwy10 area. Update please.
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CrEaTiiOn_Sinful
(@CreatiionSinful) reported
@Shawhelp wtf man im in north Edmonton and still lost wifi ******** and no tech to talk to man I might have to switch services
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Victoria Joss
(@VictoriaJoss) reported
@ShawInfo is Shaw down?
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Steve D
(@SteveD71) reported
@Shawhelp Currently using another provider’s service. Two technicians and a cable repair person have tried to fix it but no luck. Tech today referred it back to cable repair again today. I said I need the internet home phone and wifi
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Steve D
(@SteveD71) reported
@Shawhelp That I’m paying for monthly. The lines out back are so bad tech surprised it works at all. Only have cable with shaw. Those lines also need upgrades as tech changed all connections in the house
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McMermaid
(@honey_dangerous) reported
@Shawhelp my service is out. Been almost an hour 😑
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Laura Coles
(@craftybeermomma) reported
Moving from a so called "middle/upper class to a "lower/middle" class neighbourhood... @ShawInfo quality is worse...insurance went up by $110 a MONTH. System is to make rich stay rich & can stream/watch what they want at high quality while the rest of us stay poor with pixel TV.
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🌤️CalgaryBluesky 🇨🇦🇸🇰 ♥️💉💉💉🤬Shaw
(@CalgaryBluesky) reported
@Shawhelp Been there done that. No help.
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Rhonda Inkster
(@Roni_JDM) reported
@Shawhelp My cable box went out 45 minutes ago, assuming it was doing an update … it has not come back on. We’ve tried a few of the obvious, pressing the power button, etc … anyway you can help?
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Yi
(@yippeekiyaaaay) reported
@Shawhelp Is there an outage in Nanaimo Bc? My shift started 30 minutes ago and the internet is down. my boss is gonna pissed man. Can you confirm? @CanNet_Telecom confirmed there’s an outage.
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⚜CC⚜
(@CCanadianAB) reported
@ShawInfo I would like to know what the point of your outlet places is when they can do equipment swaps, billing issues or cancellations? Why even bother having a place people can go for help if they can't do 3/4 of the things people need help with.
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Jordan Borth
(@jordanborth) reported
from
Ganges, British Columbia
@ShawInfo considering Shaw Mobile supports eSIM, is there plans to support cellular Apple Watch?
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Lisa Rodríguez
(@_rodriguez_lisa) reported
@Shawhelp I dm’d pls help 😭
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Diamond Dog Organa 🇨🇦🇺🇦
(@afterexposure) reported
Our Day Thus Far -or- A Lesson in Unintended Consequences 1. Check @weathernetwork on @ShawInfo 2. Make decisions 3. Realize too late we were looking at info for wrong city (due to the new multi-location 'stupid format', like TELUS uses) 4. Collectively decide to cancel Shaw
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Dom Sesto
(@CRoughfoot) reported
@Shawhelp your internet in Saskatoon just went down. Could be a total internet blackout.
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MTBRider
(@MTBRiderSS) reported
The @TELUSsupport TelusOptik TV app is THE WORST! When is my @TELUS contract done so I can go back to @Shawhelp
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Michelle
(@Meeko33) reported
Ugh. @Shawhelp screwed up my renewal, so I was forced to renew for $5 more than I was told on original call. They never actually renewed the 2 year plan. Person gave me $50 Bill credit, but still I’ll pay an extra $70 than I should have over the course of 2 years. Frustrating.
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Steph
(@skinnygirl0589) reported
@Shawhelp other than some unhelpful messages in here there’s no plan to fix this .. and no one has fessed up to trespassing and causing damage .. I want your wires off my property TODAY
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always vote
(@always_vote) reported
SO cursed w this technical/hardware/internet/devices crap. Started w call v @Shawhelp with a promo offer: new modem/faster internet/$20 off *current charges for wireless [*an💪🏻+ 1x🦿] and it's ending w/ me having to buy a new feckin' @Rogers ph📲 Only I could get fr there to here
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ʇɹɐʍʞɹɐW sǝɹpu∀
(@AMarkwart) reported
Anyone else been experiencing slow or intermittent internet issues with #Shaw lately? It’s been nearly useless at times for me recently. @Shawhelp
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shrikesghost
(@shrikesghost) reported
@Shawhelp Shaw having any issues in StAlbert. My mothers phone and internet is out.
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Abraham Barajas
(@Abraham15301924) reported
@Shawhelp Hi my rooming is not working in Mexico me and my family been without signal for more than an hour
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Jaspreet Singh 🇨🇦
(@Jaspree02912742) reported
@Shawhelp I'm paying every month for ****** internet, all the time is internet down. Right now I feel like why I chose your service? It's a pretty horrible service to be honest.
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🌤️CalgaryBluesky 🇨🇦🇸🇰 ♥️💉💉💉🤬Shaw
(@CalgaryBluesky) reported
@Shawhelp NO. Because every time I do that, and it's been multiple times now, I get the run around and then a "there's nothing they're going to do" anyway. Just a waste of my time. And that's after escalation. So NO. As soon as my contact is up you've lost me as a customer for good.
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Rose Hillier 🇺🇦
(@rlhnyvr) reported
@Shawhelp Can you help with mobile issues or do I go elsewhere?
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Sherry Krinbill
(@koala33) reported
@Shawhelp anyone else having problems with the Shaw cable and internet tonight in the Courtenay BC area
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Dom Sesto
(@CRoughfoot) reported
@Shawhelp @deirdrestatham Thankfully, the service for the internet came back a little after the hour it went out. Much appreciated!
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Phd
(@KimLoy33) reported
@ShawInfo once again crappy Shaw modem is not working. Tech looked at it a while back, gave us a “refurbished” POS and once again it’s not working
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Deirdre Statham
(@deirdrestatham) reported
@CRoughfoot @Shawhelp All of City Park is out. It started after a brief power outage (at least on 4th Ave). Might have been construction related, perhaps?
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JanineGio
(@janjette) reported
@afterexposure @weathernetwork @ShawInfo That format is awful, don’t go near it anymore.