Shaw Outage Report
Why is my Shaw service not working?
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If you are having issues, please submit a report below.
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Shaw reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Shaw compensate me for the outage?
The recent Shaw outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Shaw if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Shaw has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (47%)
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E-mail (20%)
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TV (15%)
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Total Blackout (9%)
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Wi-fi (8%)
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Phone (1%)
Live Outage Map
The most recent Shaw outage reports came from the following cities: Calgary, Fort McMurray, Trail, Surrey, Edmonton, Red Deer, Delta, Prince George, Vancouver, High River, Burnaby, Sherwood Park, Saskatoon, Pitt Meadows and Sundre.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Internet | |
| Fort McMurray |
Internet | |
| Trail |
TV | |
| Calgary |
TV | |
| Surrey |
Wi-fi | |
| Edmonton |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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MissJaleen
(@jayjimshier) reported
@Shawhelp What’s up in red deer,…recording playbacks giving errors and live not working right
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Habsfan44
(@caperinalberta) reported
@Globetrotter36 @Shawhelp @CYates95 Lost mine as well. Restarted 4 times and 1 movie channel works. #Shaw sucks!
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Joseph
(@Jobe22) reported
@Shawhelp having the same issue and message from my cable box.
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Michael Deinstadt
(@Mrdeinstadt) reported
@Shawhelp having issues all of a sudden error code: XRE-03090
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#WeInside✊🏽🇨🇦🇯🇲
(@LtotheMillsy) reported
@Shawhelp It was up for a bit but it's down again. 7:00pm PST
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Timothy Tarantino
(@PiperFallout) reported
@Shawhelp XRE 03090 error again. Just like last time, a few minutes after the football game. Definitely a technical issue when the US simulcast ends.
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Habsfan44
(@caperinalberta) reported
@TPHogan @Shawhelp Same in central Alberta. Multiple times today. #Shaw sucks!
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Colin Konrad
(@Seahwks24) reported
@Shawhelp Happens every Sunday so you should be aware of it. While your at it should probably fix the PVR issues with recordings skipping ahead all the time. Another known issue since October. But you know deny deny deny, please pay your bill on time.
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Bleeding Blue and Green
(@CanuckColours) reported
@Shawhelp Any updates? Canucks game not working.
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Bleeding Blue and Green
(@CanuckColours) reported
@Shawhelp cable is down at V5N area code. Get this right. Huge football game on right now. I’m less than happy!!
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🏁SHIB🏁
(@SYNICE365) reported
@Neil_Zee @Shawhelp Damn, I thought it was just me.
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mr kaswa
(@mrkaswa) reported
There has been some issue every week of the football season, including not doing simultaneous substitution at the end of football games...is that legal?...the classy thing to do would be for @shawhelp to offer a rebate to everyone.
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Jeff Hacker
(@MrHackersHouse) reported
@Shawhelp hey why is my cable not working in Walnut Grove?
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x - Trevor Harris
(@THarris1519) reported
@Shawhelp need some help with error code xre-03090
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Kevin Booth
(@kevinbooth78) reported
Hey @Shawhelp any word when full cable service will be returned so we can watch the NFL game?!??
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Mwheels
(@Mwheels12) reported
@Shawhelp what's going on? The nfl playoffs are interrupted, now the Canucks game! Why is cable tv not working?
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Christie Pederson
(@ChristieBanana) reported
@Shawhelp @WestcoastBCLife Still not working in Edmonton Alberta
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Russty
(@Russty1105) reported
@Shawhelp @oumarscif I get internet but not cable. Weird thing is all my shaw boxes are wireless so how do I not get TV service?
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Parker Hogan
(@TPHogan) reported
@Shawhelp My Shaw TV went out again right at the end of the KC-Bills game. You having trouble with the different signals today? What gives?
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Bryce
(@BryceMeiklejohn) reported
@Shawhelp why does the tv go down immediately after every football game?
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Howie Reimer
(@ReimerHowie) reported
@opiatedforty9 @Shawhelp WTF is with Shaw?
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Big Mountain Fudgecake
(@opiatedforty9) reported
@Shawhelp Down again
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Laurie Smith
(@smittyVanCity) reported
@Shawhelp @Ky_Kyleigh o response for an hour... is langley outage resolved?
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Big Mountain Fudgecake
(@opiatedforty9) reported
@ReimerHowie @Shawhelp Yours down too?
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🔲 Russ T
(@rtychonick) reported
@Shawhelp Winnipeg was down but seems to be back.
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Mitchell Smith
(@mismith403) reported
@Shawhelp keep getting XRE 03090 error. Please fix.
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David
(@CaptainWreckus) reported
@shawhelp. I think you need to talk to garbage @BellMediaPR as once they stop hijacking the American channel after football, it screws up the TV channels. Regardless, time to move to Telus Optik TV & Internet this year.
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Deb 3.0 💉💉💉
(@DebRule65) reported
@Tcoppens @Shawhelp We had same issue Tammy!
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ǝʎɐℲ ɟıɔS ɹɐɯnO
(@oumarscif) reported
@Shawhelp watching sports the only reason I’m paying for cable. Please fix this need to watch the game. #shawcable
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Rick Pangman
(@pangmanr) reported
@Shawhelp Winnipeg is down same message