Is Shaw having an outage?

@Shawhelp Fix FreeRange! Every single jets game I watch is glitchy and pixelated. Every. Single. Time.

@gunlee @Shawhelp @shaw Thanks! Glad I’m not alone with this issue. Annoying that TV tells us to call their # then the phone recording always says to go online for technical help but that’s the issue: No TV, no Internet 🤪

@ahung @Shawhelp @shaw Looks like it is planned outage for 6 hours. Bad timing and poor communication from Shaw.

@ahung @Shawhelp @shaw I'm near Spruce Meadows,was down for about 25 mins. Hope you get it back soon!

@ShawInfo I used to be with @TELUSsupport and never had a problem with internet connection. Now I need to wait for two years for my contract with you to finish before going back go @TELUSsupport again. 🙁🙁🙁

Screaming because internet has been down all day and no fix in sight according to @ShawInfo please kill me now and lower me slowly into my grave

@Shawhelp I have Shaw internet 300 [a free upgrade as a form of apology from you fine folks], but there is the same issues of disconnecting between the times of 8:30 pm [Mountain time] - 9:00 pm [Mountain time]. Please tell me you have a fix.

@Shawhelp My parents are also having the same issue at their place too. Just this one.

@Shawhelp SHAW HELP ME NOW

@Shawhelp oh my goodness Shaw help please you're so slow

@Shawhelp I need help with vod again it's still not available

Hey @Shawhelp you transferred my internet to my new address 4 days early anyone wanna help me out with that

@paulachorney @MuhOilers @Shawhelp I'll never stop calling him that lmao

@Shawhelp I sent a DM for an issue I’m having, please check. Thanks

@Shawhelp Thx for your reply. I’m aware re: previous DM support advice of what to do - i.e. turn modems off & on etc. Last time you guys connected me to 5G, which I ‘now’ know doesn’t really exist... as yet... Shaw needs to admit to system/traffic overload...

@shawhelp thanks for reaching out Christian, it was a couple of minutes after I sent the Tweet to you that I got through and got the help needed.

@Shawhelp I have a question about my last bill. I had cancelled service and returned my modem etc. And was told there is a $25 credit. But then received a bill for $25

@TELUSsupport Ask @Shawhelp about how to maintain a high speed network and I’ll stay

I was kept on hold by @Shawhelp for almost 3 hours. Even callback just put me on hold - no answer. I've been a Shaw customer since 1985. My contract ends in October. I think Shaw Customer Service has degraded to the point now that it's time to cancel and switch.

@Shawhelp Just sent message to shaw help with address

@Shawhelp if you could fix the internet in south Edmonton that would be cool.

@Shawhelp I need help with VOD

@Shawhelp Help I need help with vod

@Shawhelp help

@Shawhelp I need help

@Shawhelp internet just cut out, all devices can pick up the signal. I’ve already unplugged. But no actual internet to be had. Power light is on LAN light is on 2.4 light on and flashing 5G light on and flashing Up arrow is green and flashing Down arrow is not on at all.

I’ve had no internet all day. Not sure if our modem is broken or if @Shawhelp is having issues in the area 🤔

@TheAdamWilliams @TELUSsupport @ShawInfo I think they’ve put you on ignore.. that’s a special button on the phone... I don’t know who @TELUSsupport is but it sounds like they need to go back to customer service school..

@Shawhelp Ok never mind. I managed to fix it myself. Seems like it was my laptop

Reminder, if you have the choice to do so, choose ANY SERVICE over @ShawInfo do so.

@TELUSsupport Thanks @TELUS @TELUSsupport all set order submitted!!! Good bye @Shawhelp all because of your customer service forced me to look at other offers which I will be saving $1400 over the next 2 years! I will gladly pay the cancelation fee

@Shawhelp shaws cpstumer service is awful i been on hold for an hour and once they decied to get back to me i just told them to **** it

like i said before #primus is the worst ******* ever created telephone and internet company ever. holy shit. @ShawInfo i miss you.

@Shawhelp That's part of the problem though: all your channels should be in HD. I don't understand why you waste space on SD channels in the first place.

@Shawhelp Recovered my tablet and now can not get into my free range tv. The help page is unavailable. Need an Shaw ID and a new password I guess. ACC # 200-0039-2736. Thanks

@vMoppyMedia @TELUS @Shawhelp @Shawhelp man, you guys are even ******* with your past EMPLOYEES now, the dudes who made you MONEY. **** your company. Probably cutting costs to pay Will Arnett for those Freedom Commercials.

@Shawhelp I see you’re replying to other people with the same problem but still no response to any of my messages...

@Shawhelp Can someone help me my internet just somehow stopped working i've tried to reset it a few times and it just won't connect also the MyShaw app isn't working for me either

@Shawhelp home internet is absolutely terrible. Did a couple of hard resets this weekend with no improvements.

@Shawhelp its not letting me login

@Shawhelp having problems with our Shaw box. Froze in the middle of a movie on crave and was unresponsive so we unplugged it and let it sit, plugged it back in and it’s now cycled trough “powering up” 4 times

@Shawhelp Your constant failure of service is a joke! Countless calls and you still can't figure out how to help and Bill me correctly.... #shaw #terribleservice

@Shawhelp I messed up please help me

@Shawhelp my wifi is garbage and not working smh I'm just trying to write an essay b

@vMoppyMedia @TELUS @Shawhelp Yeah fiber is supposed to have equivocal upload/download speeds. Definitely the way to go. Wish I had it here. We can buy 1gb down and it hovers between 10-50mbps up from what I’ve heard. Awesome still, but a long ways away from being 4K capable (whenever that becomes a thing)

@vMoppyMedia @TELUS @Shawhelp Whoa wtf. That’s slow af. @Shawhelp help @vMoppyMedia out or lose a valuable customer—you just doubled most speeds on your network, there’s really no excuse here.

@TELUSsupport once again taking up most of my day with insane wait times. I have probably spent at least day this past year just waiting for a call to be answered, phone and online.Poor customer service. Sub-par products. Over-promise and under-deliver. Time to talk to @ShawInfo

Saw the goal a minute latter. Fix this 60 second delay @Shawhelp.

@Shawhelp Internet speed in the south surrey area is atrocious for the last hour, cant do anything, chat window for help wont even open

@Shawhelp still waiting for a live chat. I have reached the top of the queue twice, but never get an agent assigned. Very frustrating!

@Shawhelp Your support agents disconnect (hang up) and no call backs. Sad support service.

@Shawhelp Danielle was able to solve my problem, and she was very helpful and professional. I have had consistently good customer service experiences in my 7 years with Shaw. The issue is the fact that "estimated wait" is broken. It should be fixed or abolished.

@Shawhelp Hi Ken. As I mentioned, my problem is not with the waiting. I understand that waiting is going to happen. The problem is giving me a countdown that has zero relationship to my actual waiting time. It would be better to have no estimate, or a queue length.

@Crommunist @Shawhelp I’ve found the Twitter feed way more helpful than waiting forever on the phone or live chat. Slow, but I HATE waiting on hold

@Shawhelp More hopeless help on the way ppl......... #shaw #terribleservice

@Shawhelp for the good of all of us, please post the north Vancouver blackout on your outage page so people don't keep calling you. It's been nearly 2 hours and still nothing mentioned on your web page or Twitter.

@Shawhelp I'll call the shaw help number later. I just bought it on YouTube because I didn't want to deal with this right now. I had a long day. Thank you for trying to help, Lance!

@Shawhelp so finally got through on chat and the best SHAW could do was tell me that i had to WAIT 10 DAYS WITH NO SERVICE until they could get a tech maybe a good time to switch providers

@Shawhelp NE community of Calgary, Redstone has an internet outage. Been sketchy for an hour and finally no Internet at all.

@Shawhelp been waiting on chat for an hour and no one is home HELP NO TV bluesky