Shaw

Shaw Outage Report

Why is my Shaw service not working?

No problems detected

If you are having issues, please submit a report below.

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours

The graph below depicts the number of Shaw reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Shaw Outage Chart 10/23/2025 12:40

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Shaw compensate me for the outage?

The recent Shaw outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Shaw if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Shaw has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (11%)

    Wi-fi (11%)

  3. TV (10%)

    TV (10%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map

The most recent Shaw outage reports came from the following cities: Surrey, Creston, Toronto, Sault Ste. Marie, Vancouver, Edmonton, Calgary, Sherwood Park, Medicine Hat, Red Deer, Winnipeg, Abbotsford, Nanaimo, Courtenay and Victoria.

Loading map, please wait...
City Problem Type Report Time
CanadaSurrey Total Blackout
CanadaCreston Phone
CanadaToronto TV
CanadaSault Ste. Marie TV
CanadaVancouver Internet
CanadaEdmonton Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • bourbondave_ca dave (@bourbondave_ca) reported

    @Shawhelp Good night @Shawhelp , sleep well. Maybe after a good nights rest you could reply to any of the 4 tweets, 1 DM and 1 Messenger post I sent asking about an outage in our area...

  • bg011979 Boogie (@bg011979) reported

    @Shawhelp Hi, internet is still down in Langley on 216th, close to the airport.

  • PegMuise Peggy Muise (@PegMuise) reported

    @Shawhelp Is there any issues around Langley/Aldergrove area? We haven’t had internet for almost 12 hours now.

  • bourbondave_ca dave (@bourbondave_ca) reported

    @Shawhelp is there an outage in the Highlands (just outside Victoria). We’ve got no TV or internet but nothing is listed on your support page.

  • VictorReSean ReSean (@VictorReSean) reported

    @ShawInfo POWER OUTAGE IN POCO. HELLLLLP

  • Andy_von_Busse Andy von Busse ⚛️𝌄 (@Andy_von_Busse) reported

    @nataliejolyT8N @Shawhelp @TELUSsupport I am rural, and frequently am on Zoom meetings. I have over the air internet, maxing out at 10 Mbps. Not sure how what you have could be too slow, as I've never had a problem with mine. You may want to check your computer for an issue, or too many users at one time???

  • bourbondave_ca dave (@bourbondave_ca) reported

    @Shawhelp @Johnnie_Balls @shawhelp The outage is listed on your site as Gordon Head. What is the actual area being impacted?

  • AnnaJoh13855 AJ (@AnnaJoh13855) reported

    @ShawInfo Why is your Live TV so awful? Keeps cutting out...makes me crazy.

  • bourbondave_ca dave (@bourbondave_ca) reported

    @Shawhelp No response to my earlier questions - frustrating. Looks like there’s an outage in Victoria. The info on your site hasn’t been updated for hours and lists the impacted area as Gordon Head but it’s obviously much larger. What is going on? When will you have real info?

  • hananasaur hananasaurus rex 🦖 (@hananasaur) reported

    @Shawhelp Thanks. I called Shaw support and there is an outage in my address. I hope the outage page gets updated soon.

  • sarahconnorjohn Sarah (Potstocks) (@sarahconnorjohn) reported

    @Shawhelp Big thanks to your online support. I didn’t get the price reduction I wanted but looks like my account issues were fixed. My internet has been running fine today! Thank you!

  • kiwigummy Kiwi (@kiwigummy) reported

    @Shawhelp is there any outage in AB? Internet has been on and off whole day

  • JPBenney JaasonB (@JPBenney) reported

    @Shawhelp Is the internet down in Aldergrove?

  • TylerWoloshyn Tyler (@TylerWoloshyn) reported

    @Shawhelp We are experiencing no internet or television in Kelowna. What’s the estimate for the fix?

  • chaosagent1 chaos agent (@chaosagent1) reported

    @Shawhelp Would be a good morning if service worked in south Surrey / white rock - down for 17 hours...told last night a crew on site and should be fixed quickly and this morning told no eta and no other info???

  • J_R_Manning J R Manning (@J_R_Manning) reported

    @Shawhelp is there a known outage in west maple ridge BC? All services are down this morning.

  • RadFX Rad FX Studios (@RadFX) reported

    @Shawhelp Why is your internet outage page not updated? We have no internet, and other outage sites show internet is down also. You page says, “good news! No outages!” 🤨

  • AmitPulani Amit Pulani (@AmitPulani) reported

    @ShawInfo is there a Shaw mobile support handle ?

  • GG2310 G (@GG2310) reported

    @Shawhelp hi any outages in the Langley area around 21653 Fraser Highway? Internet seems to be down. Please advise. Thanks

  • monkjona Áedán Shaun Mattisson (@monkjona) reported

    @Shawhelp 2/ Its like my modum gives me the blue channel numbers but not the signal & its still uses the factory EST time when I'm on MST time for Calgary. I can't seem to get my Calgary feed since it disconnected several hours ago! Phone me at 4034024566 please & coach me thru?

  • monkjona Áedán Shaun Mattisson (@monkjona) reported

    @Shawhelp 1/ Help! My TV says I'm getting my WIFI signal but to complicate things My BlueCurve Internet is a different account from my Residence TV Service. So i can't find the way to re-connect my TV modum I just got out of the box, to this residence account. Does my Bluecurve?

  • MrGozno GOZNO (@MrGozno) reported

    Looks like @ShawInfo has competition for worst customer service of 2020 with @ServiceCanada_E @ServiceCAN_Joke

  • adifood1234 Adi lally (@adifood1234) reported

    @Shawhelp Ngl but Shaw also has one of the most nicest techs and customer service reps always willing to help! And the best home phone service to I hope they will have a feature after talking with a rep to leave a feedback. !!

  • AlysonPile Alyson Pile (@AlysonPile) reported

    @Shawhelp is there an outage in the Winnipeg Sturgeon Creek area?

  • Johnnie_Balls Blaze (@Johnnie_Balls) reported

    @Shawhelp internet and cable down in langford v9b0g8

  • ErnieN81 Ernie Nguyen (@ErnieN81) reported

    @Shawhelp internet and TV has been down since 10pm.

  • GG2310 G (@GG2310) reported

    @Shawhelp We are a business in the area and internet and cable is down. Can you still check or do we have to contact someone else

  • mikehellinger12 Mike Hellinger (@mikehellinger12) reported

    @Shawhelp I did shoot you a DM. Spotty service yesterday. No service since around 10 last night.

  • ruggles37 Nascar Storms (@ruggles37) reported

    @Shawhelp In SW Calgary my cable keeps flickering off and on tonight are you guys having issues saw on your outage map your having issues downtown?What's goin on?

  • marjorie_pelkey midge🌻 (@marjorie_pelkey) reported

    @ShawInfo Been 3 months of trying to fix my internet and nothing is working. I’m so close to transferring to a different provider, i’m so tired of my internet either cutting out or not working for video games. Im just trying to enjoy my winter break after a stressful year.