Shaw Outage

@Shawhelp is your website down?

@Shawhelp Problem may be there are so many different Shaw wifis available. No way to know which are free and which are for customers.

@Shawhelp - HI, there seems to be a terrible lag time while on the internet today. Slow uploading pages etc. Any reason why in Williams Lake area? Aliens? Thanks for help.

@Shawhelp internet is down in Charleswood. This has been several weekends in a row where our internet is down.

@Shawhelp Help or lack there of? I have no internet and shaw will do nothing about it except they are sending a technician to my home on October 28th.. That is nearly 30 years as a customer of Shaw that Shaw is tossing out the window.

@Shawhelp Having a issue with my Shaw internet and TV services

My favorite thing about @ShawInfo Internet has got to be the late night disconnects. Imagine taking peoples money and providing this service…

@Shawhelp internet is down on 6th avenue downtown Calgary. #nointernet #shawoutage

@Shawhelp just had a 90 minute chat session with shaw support to arrange a service call. Could have been a 5 minute phone call. What an abysmally inefficient business process.

@Shawhelp Wondering if you are having issues in North Lethbridge. Without cable and wifi for nearly an hour now. Modem and cable box both rebooted. #yql

@Shawhelp is wifi down in Calgary area?

@Shawhelp Thanks, maybe so have bad luck but whenever I encounter a Shaw public wifi it always wants my shaw credentials which I don’t have because you don’t provide services to my street. I will watch closer for your free service.

@Shawhelp I'm getting a lot of service interruptions today and it's affecting my ability to work from home. Are there service issues in the Burnaby Metrotown area?

@ShawInfo are you currently exp problems in Calgary? Cable is still down/

. @Shawhelp anything up with internet in Vancouver? I keep dropping connection and it's extremely slow and laggy. Modem has been rebooted.

@Shawhelp is internet down in Vancouver? Lost my connection

@Shawhelp My Shaw Blue Curve Cloud PVR has been acting weird, is there an update that can be pushed to my unit? Video is stuttering and sometimes sound disappears but only when playing back recordings not live Shaw signal

@Shawhelp insane how service has been so bad lately with no internet for long intervals, tomorrow i will be cancelling my plan with y’all, step aside Shaw! @TELUS where you at?

@Shawhelp why is my PVR recordings not working? I keep getting error X06014 on ALL my devices, including boxes, phone app and laptop. Tried resetting box and still not working. It was working fine 30 min ago and then just stopped

@Shawhelp getting an error when I try to watch anything recorded on PVR. Help? Both boxes in my home are doing this.

@Shawhelp Hey @ShawInfo or @Shawhelp again, same location, same service, but the web site says it's not available in my area. But it clearly is. The packages it then offers are all similar but at a much higher price. Why not just be straight up? Why lie?

@Shawhelp hi, is there an outage in Redcliff? I have no net, phone or tv and can’t seem to access the site due to a ‘security issue’, so can’t check there either

Thank you @Shawhelp for crediting my acct due to the almost 2 week no power issue, didn’t have to ask - emailed to inform of the gesture. Something @koodo refused to do in regards to me having to buy additional data during that time when I reached out.

@Shawhelp Not only have I been paying for a service I haven’t been getting, your employee lied as well to my ears! You record your phone conversations right? Go listen to it

@Shawhelp ... and by the way - up until today, I was a Shaw supporter and was about to upgrade to a new package. Why do companies with good products resort to lies and misdirection? I don't get it. Kinda forces me to go for the Telus new customer deal...

@Shawhelp Why not just straight up say the packages are not available to existing customers? Why lie about it? This is not a support issue - this is about a very underhanded bit of marketing.

@Shawhelp correct... but if i select an package as an existing customer it says its not available in my area. If I apply FOR THE SAME SERVICE in the SAME LOCATION as a new customer - it happily lets me order it.

Hey @Shawhelp I have been having an issue with my tv box and internet my upload keeps dying instead 😭

@Shawhelp Need help! How come that r internet connection in r living room is weak? Is there a problem w/ r modem? Need answers. Thank you

@TELUS, so my bill more than doubles, my service gets worse and PikTV still doesn’t work? Hey, @ShawInfo, I heard you’ve got good deals.