Shaw Outage

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Shaw problems in the last 24 hours

The following chart shows the number of reports that we have received about Shaw by time of day over the past 24 hours. An outage is determined when the number of reports are higher than the baseline, represented by the red line.

Shaw Outage Chart 05/26/2022 21:05

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Most Reported Problems:

  • Internet 57.27% Internet
  • TV 19.57% TV
  • Wi-fi 10.25% Wi-fi
  • Total Blackout 7.01% Total Blackout
  • E-mail 4.32% E-mail
  • Phone 1.59% Phone

Shaw Outage Map

The most recent outage reports and issues originated from Burnaby, Calgary, Red Deer, Vancouver, Edmonton, Surrey, Maple Ridge, Victoria, Campbell River, Cochrane, Winnipeg, Toronto, Regina, Saskatoon and Kelowna.

CanadaBurnaby Internet
CanadaCalgary Internet
CanadaRed Deer Wi-fi
CanadaVancouver Total Blackout
CanadaEdmonton Internet
CanadaEdmonton E-mail

Shaw Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:
  • menard_ray Ray (@menard_ray) reported

    @Shawhelp If you really want me back, someone there should take the initiative, look up my profile and come back with an offer sufficient to offset the massive inconvenience your poor customer service caused me.

  • menard_ray Ray (@menard_ray) reported

    @zephryus47 @ShawInfo I find Telus to have slower speeds, costs about the same but their customer service has been way more responsive than Shaw gave us.

  • menard_ray Ray (@menard_ray) reported

    @Shawhelp Yeah… already been down that road. I’ve already beat my head against the wall for hours with no result. If you actually wanted my business you’d have figured out how to make things right long ago.

  • menard_ray Ray (@menard_ray) reported

    Good to know @ShawInfo still sucks. “We want you back as a customer. Here’s a special offer to bring you back”. Exactly the same offer they give people that weren’t 15+ year customers before being chased off by horrible customer service. You want me back, earn it.

  • MAAWLAW Mark Warner (@MAAWLAW) reported

    “Globalive Capital has offered $3.75B to buy back @FreedomMobile… a business Globalive founded in 2008 before selling it to @ShawInfo… in 2016… Last week, Globalive bolstered its bid by announcing a [20-year ] network and spectrum-sharing deal with @Telus…”🤔 #competition

  • kevomics kevomics (@kevomics) reported

    @ShawInfo @TreeCanada I can hear your wifi. the blue curve modems are emitting something audible - not just device/electronics hum - the EMF is AUDIBLE. Like, bone resonance or something. Any place with Shaw modem has this issue. Needs to be addressed

  • BruceMcCurdy Bruce McCurdy (@BruceMcCurdy) reported

    @jefflindemulder @Shawhelp Hahaha,. so it turned out. I never did change the channel

  • TrixieLeRue Cԋαɳƚҽʅʅҽ EE Mιʅʅҽɾ ™💚💛 (@TrixieLeRue) reported

    @Shawhelp I have called today as I am getting a text reminder for an appointment for someone who is not me. Uncomfortable my number is being associated with a wrong account # and address. Still getting messages. Disappointing service.

  • meier_j Jeff Meier (AZ + Pfizer1 + Pfizer2 + Omicron) (@meier_j) reported

    @Shawhelp We've already got open service tickets with them. Going to keep posting here until this is resolved

  • StephCritter StephCrit (@StephCritter) reported

    @Shawhelp My internet has been shutting off intermittently for a week every hour or so. I’m in Winnipeg and am hearing your upgrade the service. Why haven’t you communicated this to customers impacted by these repairs? This is absurd.

  • hockeyrep Greg Simpson (@hockeyrep) reported

    @Shawhelp no cable. Message on the screen states- pls contact customer service DMOO-504 . What?

  • FMarianix Fiona Marianix (@FMarianix) reported

    @Shawhelp Please check spruce grove alberta when you guys are back in. We had a huge power failure and now I have no service. I work from home and will need the wifi asap in the morning.

  • lorpap73 Lori Papineau (@lorpap73) reported from Parkland County, Alberta

    @Shawhelp is there an issue in Stony Plain? Cable and internet just went out

  • iwhwwy Nicole Lau (@iwhwwy) reported

    @Shawhelp hey looks like we have an outage in Calgary

  • DerekWilliams82 Derek 🇨🇦 (@DerekWilliams82) reported

    Is there issues with Shaw on demand?? For 5 days now I can’t watch anything. When I click on a show I get a blue screen with the word SHAW and a 12 in the bottom corner for about 5 seconds then The screen goes black and nothing plays? @Shawhelp @ShawInfo

  • ShariONeill12 Shari O'Neill🍀🇮🇪 😷💙💛 (@ShariONeill12) reported

    Shaw streaming is HORRIBLE. It freezes all the time, super annoying. @ShawInfo

  • UsernameTia Tia W (@UsernameTia) reported

    @Shawhelp @ShawInfo I'm 5 seconds from transferring to telus.... your customer service is terrible

  • TimKBryantYEG Tim Bryant (@TimKBryantYEG) reported

    Hello @Shawhelp @ShawInfo, once again I was not given the $5 special promotion for my mobile service and once again I will have to call 611 to fix it. What is the point of preemptively offering me a discount if your system can't apply it automatically?

  • shanestweetsyo Sha Ne (@shanestweetsyo) reported

    @TELUSsupport what the heck is wrong with your terrible internet service? Every night around midnight I lose service. Last I checked you were charging me 24/7! I should have stayed with @Shawhelp. Feeling pretty ripped off right now!

  • Z8Cam Cam Zentner (@Z8Cam) reported

    @Shawhelp tried to create a shaw ID. Keep getting server errors. Called in multiple times for help but help line says they can't do anything. What good is help of they can't help

  • JeethuPrashanth G2® (@JeethuPrashanth) reported

    @ShawInfo cannot send a package to a correct address left me in a limbo for a week. The shaw agent asked me to figure things out on courier side. Pathetic service. @Shawhelp

  • Corvall_ Corvall_ (@Corvall_) reported

    @Shawhelp myself and many others have booked technicians in Esquimalt yesterday due to weak signal, and randomly dropped connections. Please check on the Node asap! It cannot handle this many online I believe it’s overloaded.

  • TeamCanada1 Mike Cockrall (@TeamCanada1) reported

    @Shawhelp Yeah, yeah, yeah, it's a Shaw outage....

  • TeamCanada1 Mike Cockrall (@TeamCanada1) reported

    @Shawhelp TV down in T8N02B??? Internet is ok, no tv.

  • TomSpetter Tom Spetter (@TomSpetter) reported

    @Shawhelp internet is down in ESQ? What’s up?

  • Cryptobeep1 Beep (@Cryptobeep1) reported

    @Shawhelp I was just really disappointed in the lack of communication and the lack of empathy from Shaw's end. I made sure to book this far in advance so my work and the money I use to pay for this service wasn't interrupted. Yet here we are.

  • Cryptobeep1 Beep (@Cryptobeep1) reported

    @ShawInfo thanks for wasting 5 hours of my time today. Horrible customer service.

  • SumeetinderB Sumeetinder Singh Bhangu (@SumeetinderB) reported

    @Shawhelp my internet is still suspended … even after i paid my overdue balance. Please help

  • tonydehnke Tony Dehnke - 12v.Biz 🧰 & Dive Site Reports 🤿 (@tonydehnke) reported

    @Shawhelp can we get the AppleTV app on the new BlueCurve XiOne boxes? Like how Netflix and Prove are there? @AppleTV @AppleTVPlus can you help make that happen?

  • GracieWestWords Gracie West (@GracieWestWords) reported

    @Shawhelp Please go read the last forty reviews on the App Store. I don’t feel like helping Shaw solve its problems. Fix the app, please. It’s broken.