Is Shaw having an outage?

@Shawhelp @highlobber Terrible decision Shaw

@Shawhelp been trying to get some help with terrible internet service since last night with no response!

@Shawhelp how fast do you respond to issues

@TELUSsupport Nope...cancelled our service with you and went to @ShawInfo

@Shawhelp My internet service is awful today. I am getting 3-4 mbps on a 300 mpbs plan

Day 6 without home phone or internet. Shaw managed to set up the basement service in just 2 days (incidentally, cutting off our service while doing so), but still hasn't managed to fix ours. @shawhelp #shawsucks

@ShawInfo I recently had no internet at my condo for over 10 days, had three technicians come in and they finally fixed it on the 3rd try. This was very inconvenient and I was very unhappy with the customer service. I was wondering where I would be able to speak with a manager.

@Shawhelp im angry how you guys werent able to help us out with a struggling family and i guess payment arrangements

Hey @Shawhelp my Internet has been down for hours. Any idea how much longer. Mount Pleasant area. 16th and Quebec

@TELUSsupport Not at all -- am switching from @Shawhelp but it seems there are issues on both sides, and customer service is very shoddy.

Yo @Shawhelp internets been down for 2 hours bro, what's going on

Yo @ShawInfo internet been down for 2 hours bro, what's going on

@ShawInfo ur wifi sucks bro

If I could tell @ShawInfo or @TELUS to never step foot on my property uninvited again, that would be great, and stop interrupting my family and wasting my time.

In a world of connectivity and tech, you think there would be a callback service on the second transfer after first talking to a rep. If the first agent can't assist, the transfer system should be the same as the first. Offer callback. Not wait 60 mins @Shawhelp #CXExperience

@Shawhelp Signed up with you, you sent the router, it didn’t work. You promised a technician between 10-12 today. Hubby stayed home from work and your guy never showed. DM’d you 7 hrs ago. No reply. On hold on phone for 45 mins. Finally got rep who relayed a lie 1/2

@Shawhelp Just one. But no problem with tv as it runs apple tv fine with no distortion. Rebooted it once already

@Shawhelp also no IP phone service, so it's definitely external to my house

@Shawhelp I’ve done a complete power cycle of the Shaw provided router, as well as power cycling the devices i use. Same issues still, unsure if there are any outages in Winnipeg Mb at this time though

@Shawhelp having issues on most channels with pixelization. Is there a problem with feeds.

@Shawhelp It’s now 5 days without phone/internet. Apparently the basement tenants were able to get their new service set up within 2 days. Wondering why it’s taking more than 2x as long to get ours fixed.

@pro_goal_ @CRTCeng @Bell @TELUS @ShawInfo Yah, the Courts would have smacked their fat butts down on that anyway.

It's OK -- the @crtceng doesn't work either - at least not in favour of Canadians. Works REALLY well for @bell, @telus, @ShawInfo etc.

Unreal @ShawInfo gets away with. Highway robbery charge you insane amount of money for cable then when you can't too cancel all of a sudden they can save you 80 a month. Wtf why not offer these rates when I'm still with you

@Shawhelp internet has been down since yesterday and can't get any help in resolving the issue...

@Shawhelp had no cable for 2 weeks while waiting for a tech to replace my blue sky box was told initially my account would be credited for the loss of service but bill came and no credit😡

@Shawhelp my internet, TV and phone is not working. 4903 moss st. Vancouver.

@Shawhelp I resolved my issue by calling into tech support and have deleted the DM.

@Shawhelp Yes, it’s latest iOS 12.0.1 Taping of any input is making black screen and crashing app. Chat button and support button though are working ok. So the issue is the only with log in process / inputs [email & password]

@sallee_blue @Shawhelp its been like that for almost a year now, Shaw fired all the support and now using support from India, its a real shit show!

@Shawhelp your internet is horrible🙂Spoke to 2 people twice within a month about the same issue. They told me it was fixed. It's not. No devices in the house can connect to wifi. I'm paying over $75 a month for internet I can't use...

@ShawInfo your ios app is not working at all. Can’t login to my account. When clicking email or password input app is just crashing.

@Shawhelp We have the time shift channels.. I believe 9-1-1 should have been 6pm, Manifest 7pm, The Resident at 5pm. We’ve never had scheduling conflicts with any of these shows.. seems so weird 😔

@Shawhelp I’ve tried the last two evening to ‘get a hand’ #worstservice #loyalcustomer is about to cancel service

@Shawhelp Wow...your customer service has sure declined. Wait time on Shaw chat was supposed to be 32 minutes well past that at an additional 52 #brutal

Both our internet and cable are down, and @ShawInfo can’t come out till SUNDAY.

@AskWWENetwork a blank white screen when I clicked on sign in with cable provider FYI I’m in Canada @Shawhelp

@Shawhelp and we're back. geez. I'm sure there's a joke about up and down in here somewhere.

@Shawhelp waited 30 minutes in chat queue get disconnected. Wait 55 minutes for callback option. Rep hangs up on me. Try to change package get sent to loyalty department. Currently waiting for 45 minutes. This is brutal service. Ive been a client for at least 15 years. I’m done

@Shawhelp Buuuuut. It's down again!

@Shawhelp fix your router ffs goes off every 10 mins

@ShawInfo looking for some technical support.

@Shawhelp looking for some help with an internet activation. Getting VERY frustrated with delays and lack of response. Please HELP.

@Shawhelp looking for help to get my internet activated

@Shawhelp tried restarting my internet. Not working 😢. In the Calgary, Evergreen community

@Shawhelp wifi and internet down in evergreen.

@Shawhelp Hey guys. Home phone line and internet down at 4034409527. Unplugged modems still did not come back on. Please advise.

@Shawhelp internet and blue sky tv down in Calgary - chaparral

@Shawhelp addition we also don’t have phone service

@Shawhelp It's only nine bucks... I'll keep tweeting about your crappy service.

@Shawhelp I have had nothing but rude, vengeful assistance. After years of being a customer, your treatment of me after closing my account speaks volumes about your company. Good riddance to Shaw and it's new board member, christy clark. #Teachers take note. #Telus #bcpoli #BCTF

Thanks @ShawInfo @TSN_Sports @Sportsnet for the major psyche out and let down listing 2 @NHL games but not showing them @LAKings vs @MapleLeafs & @DetroitRedWings vs @CanadiensMTL 🤬#blackout #baseballplayoffs #wanthockey

We’ve been without phone/internet at home for 4 days thanks to a Shaw screwup. They haven’t apologized or rushed to fix their mistake either. Crap service. @Shawhelp #ShawSucks

As a very happy @TELUSsupport @TELUS customer I am astonished that they cannot offer my brother the same deal I have. He pays $25 more than me for half the services after an hour on the phone. Calling @ShawInfo now to get them switched over... #ridiculous

@Shawhelp FYI in the VoD for Global TV the show FBI you still have episode 2 as episode 4. It may prove an issue when episode 4 is actually on VOD in a couple days. It only seems on the Cable Box VoD thats its mislabeled. Shaw Free Range app is correct episode 2 label.

Dear @ShawInfo i am currently tweeting you on my cell connection via @Rogers since my home connection drops out all the time. At the moment I loathe you with the heat of a thousand suns. I work from home and depend on my internet. FIX IT NOW PLEASE.

@Shawhelp I called in, they transferred me and now I am sitting on hold currently for customer loyalty. Been on hold for 11 minutes

. @Shawhelp I am having problems connecting to Shaw Go WiFi hotspots. I get a strong signal but no connection.

@Shawhelp I am tired of calling / chtting with supprt ..entire neighbourhood having issues with shaw ..

@Shawhelp Still having trouble with chat support