Shaw Outage

Is Shaw having an outage right now?

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

 Problems detected at Shaw

Shaw problems in the last 24 hours

Shaw Outage Chart

October 20: Problems at Shaw

Shaw is having issues since 10:20 AM EST. Are you also affected? Leave a message in the comments.

Most Reported Problems:

Internet
(58.66%)
TV
(18.32%)
Wi-fi
(8.59%)
E-mail
(7.47%)
Total Blackout
(4.27%)
Phone
(2.70%)

Shaw Outage Map

The most recent outage reports and issues originated from Toronto, Surrey, Maple Ridge, Vancouver, Winnipeg, Nanaimo, Victoria, Calgary, Okotoks, Lloydminster, Fort McMurray, Penticton, North Vancouver, Red Deer and Edmonton.

Toronto TV
Surrey Internet
Maple Ridge Phone
Surrey Internet
Surrey Internet
Vancouver Wi-fi

Shaw Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:
  • prairieoceanboy Steve (@prairieoceanboy) reported

    @NeetuGarcha Neetie 🤡 Again ambushed @AndrewScheer "what does he tell his 5 children" R U serious U & global NEVER ask ANYBODY else that sad news @ShawInfo @CBCVancouver @CTVVancouver @City_tv & bringing Up mayors council & your personal FAV NDPer Kennedy NOT 1 positive thing

  • IqqzFN Iqqz (@IqqzFN) reported

    @Shawhelp Is there internet issues in surrey, BC currently

  • SwarlesBarkley9 🎃SwarlesSpookly🎃 (@SwarlesBarkley9) reported

    @ShawInfo I'll pin this on @Twitch too. Fix your servers please. People are trying to stream😀

  • SwarlesBarkley9 🎃SwarlesSpookly🎃 (@SwarlesBarkley9) reported

    Sorry folks, having technical issues streaming because @ShawInfo has the worst internet service possible. I'll keep you updated when I'm going back live.

  • Withane_Lindsey Lindsey With An E (@Withane_Lindsey) reported from Winnipeg, Manitoba

    @Shawhelp please help me re: my modem settings being incompatible with my Sonos speaker

  • The_Mrs_Ward Melissa (@The_Mrs_Ward) reported

    @Shawhelp is there a Maple ridge outage. no internet or bluesky for at least 1/2 hour

  • opiatedforty9 🎃ScAyres🦇 (@opiatedforty9) reported

    @Shawhelp wifi is terrible the last 2 days in Coquitlam

  • KittenSovereign TEEMO OBVIOUSLY (@KittenSovereign) reported

    @Shawhelp Your service for BC Nanaimo is so horrible for UPLOAD. Techs came in to change everything possible. Lines, Boxes but nothing has remedied the issue. I told them it was on your side and they said it was not. It happens everyday.

  • JRunn14 J.B. Runquist (@JRunn14) reported

    Thanks @ShawInfo ...your shit internet took its daily crap and I missed United’s goal.

  • NO53LF ★𝐍𝐎𝟓𝟑𝐋𝐅★ (@NO53LF) reported

    @Shawhelp I'm about to cancel Shaw...

  • Rootbrian_ The Rooty's Tweeties (@Rootbrian_) reported

    @alexandreitpro @FreedomMobile @ShawInfo If this is related to Internet service from shaw, it's out of the control of freedom mobile. You will then need to have shaw diagnose such problems. However if it's related to the shaw wifi hotspots and all, again, this isn't a freedom problem, more to do with shaw.

  • BeachviewHomes Beachview Homes (@BeachviewHomes) reported

    2nd account is bunk can’t get service unles standing infront of box usage is 37.44 MPs this month & less every other month not the first time I called & u call this fibre optic I call this 💩 @Telus #Telus hey @ShawInfo what can u offer tv internet phone & business 7cell lines

  • Mia_KMorgan Mia Morgan (@Mia_KMorgan) reported

    Wow that’s terrible. @ShawInfo @Shawhelp is the absolute worst. Last time I was on hold for 2 hours.

  • alexandreitpro Alexandre Alencar (@alexandreitpro) reported

    @FreedomMobile and @ShawInfo have a problem with their wifi partnership: too often, connections to the wifi are just not working, requiring either to disable wifi or disconnect from their networks. Fix it already.

  • JaskaranParmar_ Jaskaran Parmar (@JaskaranParmar_) reported

    @Shawhelp I would like some service please. Check do

  • pdkowall Parker Kowall (@pdkowall) reported

    @Shawhelp Having problems connecting to wifi, why is this always on ongoing issue. This is starting to piss a guy off.

  • drys77 Hiroroteyi Temiagin (@drys77) reported

    @Shawhelp No. it's a new acct created less than 3hrs ago. the lady at the kiosk would not agree to speak to your online support. your online support sent an email to the branch telling her to read the note on file. still, she does not wanna talk to anyone.

  • drys77 Hiroroteyi Temiagin (@drys77) reported

    @Shawhelp I signed up for an acct for fam in wpg, added payment info. shaw agent confirmed they can get the modem instead of waiting for a tech. fam went to KP mall 3x and they denied giving her the box even while her name is on acct. wants me to fly down to get the box. Nut Jobs

  • kyle8175 Kyle Newmam (@kyle8175) reported

    It’s official @ShawInfo internet has not been working properly for about a month, so it’s cool if your shit worked.

  • NoogleRois Liana Rois (@NoogleRois) reported

    @Shawhelp I shot you a DM via Messenger. No help there, of course. All I want is to start paying my bills by Automatic Bill Payment, and all I need is the address to send the form. Simple as that, but getting a hold of someone at Shaw is the biggest deal ever!!!

  • jrobertson1973 Jason Robertson (@jrobertson1973) reported

    @Shawhelp please explain the massive outage you are having today

  • RamzesisdeadD Little Bitch Boy (@RamzesisdeadD) reported

    Can’t start my stream since for some odd reason my upload speed is cut in half of what it should be right now. Still waiting for a call back so thank you for the amazing service @ShawInfo. Not really

  • jcube64 James J (@jcube64) reported

    @ShawInfo really I want to cancel and go into your store in #yxe and they tell me I have to call in and cancel... but I can drop off your crappy equipment... so glad I changed to @SaskTel

  • cskydesign C. Farquhar 🇨🇦🍁 (@cskydesign) reported

    @Shawhelp yet again problem with upstairs. Before you tell me you DM Already did- no answer

  • me15289552 me (@me15289552) reported

    @Shawhelp Thanks to whichever employee of yours decided to switch all my work orders up and now I’m probably going to have to go yet another week without service!!!

  • studiojude Jude Hannah (@studiojude) reported

    . @TELUS @TELUSsupport 4 last minute cancellations for installing fibre optic. No call back yesterday when customer service call made. If no one shows up before 11am that will be 5. Loyal longterm #Telus customer. (More to come) #surreybc @ShawInfo #CustomerService #vancouver

  • cskydesign C. Farquhar 🇨🇦🍁 (@cskydesign) reported

    @Shawhelp Sent a DM Again for ongoing problem no answer

  • Rugbyplayer Derek Coke-Kerr🏉🇨🇦 (@Rugbyplayer) reported

    Amazing! @Shawhelp internet goes down at halftime of #ENGvAUS rugby - and come back on as the final whistle blows! Only Shaw can manage this.

  • DSkyeArch dana (@DSkyeArch) reported

    @Shawhelp Never got an answer to my DM or 3 messages @shawhelp. Sleep well. Still nothing resolved. Disappointing. You need to communicate what is happening insteead of leaving affected customers in dark.

  • GRStrand1 GR Strand (@GRStrand1) reported

    @Shawhelp horrible customer service tonight. Trying to activate my Bluecyrve gateway. Waited 2 hours. No response.

  • thegr8diva Marion S (@thegr8diva) reported

    @Shawhelp Two hours wasted trying to set up new Bluecurve modem. Frustrating hour on chat with no solution. Now have no WiFi in my house. SUCKS

  • jkaharlow jen harlow (@jkaharlow) reported

    @ShawInfo upgraded HD box and just got my bill. $300 for ‘unreturned equipments’ No one asked me to bring back 15 year old equipment or let me know I’d be charged $300 for it. Shaw has the worst customer service and I pity anyone who works for them.

  • Alisondania alison w (@Alisondania) reported

    @Shawhelp Shaw’s phone lines r down I think.

  • Alisondania alison w (@Alisondania) reported

    @Shawhelp but they don’t help. Love live chat. As they do nothing.

  • krista_klein Krista Klein Mortgage Broker (@krista_klein) reported

    @Shawhelp Fyi you weren't much help.

  • Alisondania alison w (@Alisondania) reported

    @Shawhelp Why not help us little people rather than leave us on hold for hours. Will I wake up and still be on hold.

  • mrelph Mark Relph (@mrelph) reported

    @Shawhelp can't login, huge wait times. Just want to activate a modem, website down. Help.

  • RaAnna27 Rachel Anna (@RaAnna27) reported

    @Shawhelp Hey Shaw, pretty shitty I can’t get someoneuntil a week from now to come fix a service I pay more for. Shitty shitty service. Your guys can sit around at a McDonalds for an hour, but can’t manage to get someone ASAP. Good work 👏🏻

  • Stop_GMO_Canada Stop GMO Canada (@Stop_GMO_Canada) reported

    @Shawhelp try to connect with someone regarding my account. Almost an hour wait on phone. Internet chat useless as its a bot & can't answer questions! Very frustrated customer (soon to be ex-customer)

  • GoKingsGo09 Kempe #9 GOAT (@GoKingsGo09) reported

    @Shawhelp Yes I have access except for NHL Centre Ice, which I'm considering subscribing for watching future LA Kings games which will only be available on those channels. But I want to make sure they work and will be available to watch, with no blackout restrictions before I subscribe.

  • pickanameld ld maclean (@pickanameld) reported

    @Shawhelp I sent a DM yesterday about a problem with blue sky. Can someone check my message. Thanks.

  • AlanaNicole__ Alana Nicole ♡ (@AlanaNicole__) reported

    @Shawhelp Lol nobody can help unless it's over the phone because its Fibre. Zero point.

  • missodaro_ Isoken (@missodaro_) reported

    @ShawInfo has to have the very worst customer service in the history of poor customer service. Wow, just wow!

  • TheNationDan 🅽🅰🆃🅸🅾🅽 🅳🅰🅽 🍥 (@TheNationDan) reported

    Hey @Shawhelp, Our office @OilersnationHQ internet has been dropping for days now. Please help.

  • Ametherius Ametherius (@Ametherius) reported

    @Shawhelp I have tried to view multiple hockey games WHILE there is a game on and it still tells me there’s a problem on your end and to try again

  • ArleneMcAllist6 Arlene McAllister (@ArleneMcAllist6) reported

    @Shawhelp 2 hours on hold via phone 1.5 hours via on line chat . Telus was never like this

  • ArleneMcAllist6 Arlene McAllister (@ArleneMcAllist6) reported

    @Shawhelp Your service sucks

  • ArleneMcAllist6 Arlene McAllister (@ArleneMcAllist6) reported

    @Shawhelp Your service such been on god 1.5 hours and on line chat 1 hour

  • inccree 🔜marie (@inccree) reported

    @Shawhelp freerange sucks. fix it

  • cory830 corey (@cory830) reported

    @Kamjamcdn @TELUS @Shawhelp @ShawInfo Yeah that terrible about unemployment there😱😳

  • CDAinsworth Chris Ainsworth (@CDAinsworth) reported

    @Shawhelp DM sent. Been on chat for 2 hours between yesterday and today with no actual agent contact...help!

  • Kamjamcdn Kam (@Kamjamcdn) reported

    @cory830 @TELUS @Shawhelp @ShawInfo I tried to CALL Shaw because their twitter help people aren’t responding, and it’s a 35 to 45 min wait. We have so much unemployment in Alberta...they could hire people to talk to their customers. Lots of labor available.

  • Kamjamcdn Kam (@Kamjamcdn) reported

    @Shawhelp @ShawInfo I have ATTEMPTED to call your customer “SERVICE” several times over the last 2 weeks, and every time, day or night, weekday or weekend, it’s a 35 to 45 min wait on hold.

  • Deanne_B Deanne Brunelle (@Deanne_B) reported

    @shawhelp - today's wait times are unreal. 96 minutes (and counting) on the phone... over 45 minutes (and counting) on shaw chat... NO opportunity to leave a message or any way to EMAIL for support and get a call back. Complete waste of time

  • rstlouis00 Rob St Louis (@rstlouis00) reported

    Ok, now I’m really upset at your second last comment because THERE NEVER WAS A DROP TO THIS HOUSE BEFORE and shaw knows this and I told everyone I have ever talked to that this was the case @shawhelp

  • ITLStaff ITLStaff (@ITLStaff) reported

    @Shawhelp See... that’s why I am a Shaw customer!

  • mike_in_yvr Mike (@mike_in_yvr) reported

    If @Shawhelp is trying to sucker you in with this new wireless box pvr crap don’t go for it. Fast forward or rewind through commercials press play and ur at least two minutes more into the show. It’s garbage

  • tracyinkits tracy (@tracyinkits) reported

    @Shawhelp At this point, it's the following day and I am at work. I was calling b/c my pvr would not erase shows after viewing. No issues with my cable. HOWEVER as stated, since your automated voice messaging service opted to auto.atically do a reboot. This caused my cable to shut down.

  • Captainsoosh1 kk (@Captainsoosh1) reported

    @Shawhelp my wifi’s been turning off and on since 2 nights ago please help me

  • Jacob_Guitarist Jacob (@Jacob_Guitarist) reported

    @jgastaldello @FreedomMobile @Shawhelp Feels bad man