Shaw Outage Report
Why is my Shaw service not working?
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If you are having issues, please submit a report below.
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Shaw reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Shaw compensate me for the outage?
The recent Shaw outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Shaw if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Shaw has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (61%)
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TV (13%)
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Wi-fi (10%)
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Total Blackout (10%)
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E-mail (5%)
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Phone (2%)
Live Outage Map
The most recent Shaw outage reports came from the following cities: Calgary, Edmonton, Surrey, Vancouver, Ottawa, Montréal, Grande Prairie, Medicine Hat, Red Deer, Victoria, Prince George, Burnaby, Winnipeg, Saskatoon and Chestermere.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Wi-fi | |
| Calgary |
TV | |
| Edmonton |
TV | |
| Surrey |
TV | |
| Surrey |
Internet | |
| Vancouver |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Cenobyte🦑🧲⚫🐸 ֍😷🇨🇦🐰🐰♂️
(@cenobyte3) reported
@Shawhelp Thank you, looks like they got the issue resolved on their own.
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Bella Bee
(@SmileyYYC) reported
@Shawhelp down in nw Calgary?
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Trina M. Lee
(@TrinaMLee) reported
@Shawhelp My Rogers Xfinity box keeps dropping the Wi-Fi signal almost every day. Sometimes unplugging it and plugging it back in fixes the problem, but not today. The Wi-Fi itself is working just fine.
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TC_2040
(@TC_futures) reported
@Shawhelp is login for myshaw offline? Since last night?
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TC_2040
(@TC_futures) reported
@ShawInfo is myshaw (rogers) app & browser login not working?
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LallyA
(@LallyAd) reported
@TELUSsupport I remembered with @Shawhelp and @RogersHelps when a tech would come to my house they never charged for the visit.
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J
(@blo_J) reported
@Shawhelp hi! We have no internet but the site says no outage in Winnipeg.
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Susan Lawson
(@trxc1963) reported
@Shawhelp how can I get help with email connection, please? Your chatbot doesn’t understand and I can’t log on because I’m not the account holder. I’m out of the country.
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LallyA
(@LallyAd) reported
@Shawhelp plus @RogersHelps I miss you guys 😭 @TELUSsupport doesn’t know how to provide home service they only how to piss people off
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Michael K. Hewitt
(@MikeKHewitt) reported
@Shawhelp what is the outage in Kelowna? Its been down for several hours now. Everytime I try to get info I get run in circles.
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Richard
(@RichardOtt60) reported
@Shawhelp I have 2 transcripts with what the reps told me and when I logged in today to change the plan it was denied, not the best customer service for a long time customer.
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Steve 🇨🇦
(@opiatedforty9) reported
@Shawhelp The app keeps telling me to sign in. I sign in, and it takes me right back to the sign in page. Fix this @RogersHelps
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Steve 🇨🇦
(@opiatedforty9) reported
@Rogers @RogersHelps @Shawhelp I can't sign into my apps. A little help please
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skankhunt
(@jiwungb) reported
@Shawhelp No internet, been resetting for 100th time. Technician available in 4 days, total internet blackout soon as I'm about to go over my mobile data cap. Please provide help ASAP!
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Trev
(@rocko_ca) reported
In Nanaimo watching the @BlueJays vs @Yankees and it cuts out ? @Shawhelp . Wtf is up ? #bluejays #mlb #Canada
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rachel rutledge
(@rachelrutledg16) reported
@Shawhelp help internet keeps going off and on
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Paloma Crankypants
(@PaleGirlSquad) reported
@Shawhelp I just want to know what's going on with the channel and if we can't see it then I want to unsubscribe but it won't let me. I tried to call the 1-888 number again but there was a message saying there was a problem with their services.
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Paloma Crankypants
(@PaleGirlSquad) reported
@Shawhelp The person helping me couldn't even find the channel--only found the added RAI News--and said they would transfer me to chat tech support. I waited over an hour to finally become 1st in the queue and then the chat was disconnected. 3/3
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Paloma Crankypants
(@PaleGirlSquad) reported
@Shawhelp It's now Monday and we still can't see it. It keeps telling us that if we want to watch the channel we need to subscribe. According to our acount, we *are* subscribed. I tried to get help through the chat via the website. 2/3
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Paloma Crankypants
(@PaleGirlSquad) reported
@Shawhelp I subscribed to RAI World Premium on Friday after the free preview was over and haven't yet been able to access the channel on the TV. I called on Friday night and was told there were issues with the channel but it would be resolved in a couple of days. 1/3
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Trina M. Lee
(@TrinaMLee) reported
@Shawhelp I’m trying to log into my account online to pay my bill and it keeps giving me an error page even though I login every month this way to pay the bill.
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Alan
(@aches63) reported
@Shawhelp I currently cannot watch channels below channel 24 here in Cougar Ridge, Calgary, The message is "No Content due to a temporary video stream error". It has been like this all morning. Tried calling the number given but it was a fail.
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Ian Seggie
(@IanDSeggie) reported
@Shawhelp We are getting fibre optic serviced to house home this month. The optic cable is owned by fibre connect. Telus has been first offer us service (much cheaper and faster). Do you have plans to offer the same or similar? We want fibre & who here gets here first gets our buisiness. Thank you.
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j.
(@J_McJannet) reported
@Shawhelp Yes there is no internet service for the past hour or so.
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X Jongo! 🦁
(@xjongo) reported
@Shawhelp i even went into a physical store, and they couldn't help me....i'm back on hold with your exceptional customer support phone line... all this to PAY YOU
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Eugene Hernandez
(@genyosha_ca) reported
@Shawhelp is internet down for parts of Richmond, BC? lost connection about 20 mins ago and restarting the router and modem haven't helped
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Invictus
(@DerenUnder) reported
@shawinfo Shaw/Rogers has to be the worst company I have ever had to deal with. I have spent hours on hold waiting for customer service, hours dealing with customer service and my bill is still screwed up. I tell everyone I know, as bad as Telus is, Shaw/Rogers 10x worse.
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DJ Phoenix
(@DJPh03NiX) reported
@Shawhelp “We’re experiencing higher than usual wait times” Oh gee I wonder why. I can’t help on the phone and the chat bot is dumb. 🙄
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Phil Figueiredo
(@philfigs) reported
@Shawhelp Internet has been down in Vancouver Chinatown most of the day with no updates on your website. Any ETA on it being restored?
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Scott Denoon
(@sdenoon) reported
@Shawhelp Internet has been down in Altadore area of Calgary for 10-15 minutes now. Is this anticipated? Nothing online reporting it