Shaw Outage

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Shaw problems in the last 24 hours

The following chart shows the number of reports that we have received about Shaw by time of day over the past 24 hours. An outage is determined when the number of reports are higher than the baseline, represented by the red line.

Shaw Outage Chart 09/25/2022 08:20

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems:

  • Internet 57.82% Internet
  • TV 13.63% TV
  • Total Blackout 11.61% Total Blackout
  • Wi-fi 10.72% Wi-fi
  • E-mail 4.02% E-mail
  • Phone 2.20% Phone

Shaw Outage Map

The most recent outage reports and issues originated from Vancouver, Edmonton, Calgary, Sault Ste. Marie, Winnipeg, Chatham, Toronto, Moose Jaw, Okotoks, Surrey, Charlottetown, Sherwood Park, Waterloo, Saskatoon and Brampton.

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CanadaVancouver Internet
CanadaVancouver Internet
CanadaEdmonton Internet
CanadaCalgary Internet
CanadaSault Ste. Marie E-mail
CanadaCalgary Internet

Shaw Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:
  • titansandyotes Titansandyotes (@titansandyotes) reported

    @Shawhelp is your website down?

  • paul_beaudry 🇨🇦Paul Beaudry🇨🇦 (@paul_beaudry) reported

    @Shawhelp Problem may be there are so many different Shaw wifis available. No way to know which are free and which are for customers.

  • phoenixtg8 Phoenix Boyer (@phoenixtg8) reported

    @Shawhelp - HI, there seems to be a terrible lag time while on the internet today. Slow uploading pages etc. Any reason why in Williams Lake area? Aliens? Thanks for help.

  • LoloPino Lolo P🇨🇦🇨🇱🏳️‍🌈 (@LoloPino) reported

    @Shawhelp internet is down in Charleswood. This has been several weekends in a row where our internet is down.

  • gu3zz_who 💀꧁༒༺ 🅶🆄🅴🆂🆂🆆🅷🅾🆂🅱🅰🅲🅺༻༒꧂💀 (@gu3zz_who) reported

    @Shawhelp Help or lack there of? I have no internet and shaw will do nothing about it except they are sending a technician to my home on October 28th.. That is nearly 30 years as a customer of Shaw that Shaw is tossing out the window.

  • drewprice_4 Drew (@drewprice_4) reported

    @Shawhelp Having a issue with my Shaw internet and TV services

  • JHerrms Justin_Herrms (@JHerrms) reported

    My favorite thing about @ShawInfo Internet has got to be the late night disconnects. Imagine taking peoples money and providing this service…

  • noopurdate Noopur Date (@noopurdate) reported

    @Shawhelp internet is down on 6th avenue downtown Calgary. #nointernet #shawoutage

  • NessetRandi Randi (@NessetRandi) reported

    @Shawhelp just had a 90 minute chat session with shaw support to arrange a service call. Could have been a 5 minute phone call. What an abysmally inefficient business process.

  • gdun317 George Duncan (@gdun317) reported

    @Shawhelp Wondering if you are having issues in North Lethbridge. Without cable and wifi for nearly an hour now. Modem and cable box both rebooted. #yql

  • GawlsUnlimited Chacha's Stan Account (@GawlsUnlimited) reported

    @Shawhelp is wifi down in Calgary area?

  • paul_beaudry 🇨🇦Paul Beaudry🇨🇦 (@paul_beaudry) reported

    @Shawhelp Thanks, maybe so have bad luck but whenever I encounter a Shaw public wifi it always wants my shaw credentials which I don’t have because you don’t provide services to my street. I will watch closer for your free service.

  • MarcOnP2R Marc (@MarcOnP2R) reported

    @Shawhelp I'm getting a lot of service interruptions today and it's affecting my ability to work from home. Are there service issues in the Burnaby Metrotown area?

  • rreillyy Rachel Reilly-Lilje (@rreillyy) reported

    @ShawInfo are you currently exp problems in Calgary? Cable is still down/

  • tslevi Tommy Levi (@tslevi) reported

    . @Shawhelp anything up with internet in Vancouver? I keep dropping connection and it's extremely slow and laggy. Modem has been rebooted.

  • tslevi Tommy Levi (@tslevi) reported

    @Shawhelp is internet down in Vancouver? Lost my connection

  • StockBoy604 StockBoy604 (@StockBoy604) reported

    @Shawhelp My Shaw Blue Curve Cloud PVR has been acting weird, is there an update that can be pushed to my unit? Video is stuttering and sometimes sound disappears but only when playing back recordings not live Shaw signal

  • Ottermyers Ottermyers 👾✨ (@Ottermyers) reported

    @Shawhelp insane how service has been so bad lately with no internet for long intervals, tomorrow i will be cancelling my plan with y’all, step aside Shaw! @TELUS where you at?

  • LindaSmithShpk LindaSmithShpk (@LindaSmithShpk) reported

    @Shawhelp why is my PVR recordings not working? I keep getting error X06014 on ALL my devices, including boxes, phone app and laptop. Tried resetting box and still not working. It was working fine 30 min ago and then just stopped

  • MissNikkiDotCom 🇺🇦🌻 Nikki TAYLORSTAN Moody 🇺🇦🌻 (@MissNikkiDotCom) reported

    @Shawhelp getting an error when I try to watch anything recorded on PVR. Help? Both boxes in my home are doing this.

  • rtiterle Robert Titerle (@rtiterle) reported

    @Shawhelp Hey @ShawInfo or @Shawhelp again, same location, same service, but the web site says it's not available in my area. But it clearly is. The packages it then offers are all similar but at a much higher price. Why not just be straight up? Why lie?

  • songbird72884 Min Ah the Raven (@songbird72884) reported

    @Shawhelp hi, is there an outage in Redcliff? I have no net, phone or tv and can’t seem to access the site due to a ‘security issue’, so can’t check there either

  • ReneeDibbley Renee Dibbley (@ReneeDibbley) reported

    Thank you @Shawhelp for crediting my acct due to the almost 2 week no power issue, didn’t have to ask - emailed to inform of the gesture. Something @koodo refused to do in regards to me having to buy additional data during that time when I reached out.

  • Msifeoluwatobi . (@Msifeoluwatobi) reported

    @Shawhelp Not only have I been paying for a service I haven’t been getting, your employee lied as well to my ears! You record your phone conversations right? Go listen to it

  • rtiterle Robert Titerle (@rtiterle) reported

    @Shawhelp ... and by the way - up until today, I was a Shaw supporter and was about to upgrade to a new package. Why do companies with good products resort to lies and misdirection? I don't get it. Kinda forces me to go for the Telus new customer deal...

  • rtiterle Robert Titerle (@rtiterle) reported

    @Shawhelp Why not just straight up say the packages are not available to existing customers? Why lie about it? This is not a support issue - this is about a very underhanded bit of marketing.

  • rtiterle Robert Titerle (@rtiterle) reported

    @Shawhelp correct... but if i select an package as an existing customer it says its not available in my area. If I apply FOR THE SAME SERVICE in the SAME LOCATION as a new customer - it happily lets me order it.

  • LallyAd LallyA (@LallyAd) reported

    Hey @Shawhelp I have been having an issue with my tv box and internet my upload keeps dying instead 😭

  • kayedzei Kat (卡帝娜) (@kayedzei) reported

    @Shawhelp Need help! How come that r internet connection in r living room is weak? Is there a problem w/ r modem? Need answers. Thank you

  • Nutjobwmachete René Gobeil (@Nutjobwmachete) reported

    @TELUS, so my bill more than doubles, my service gets worse and PikTV still doesn’t work? Hey, @ShawInfo, I heard you’ve got good deals.