Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 160
Vancouver, BC 143
Edmonton, AB 104
Surrey, BC 75
Winnipeg, MB 22
Toronto, ON 18
Coquitlam, BC 17
Victoria, BC 12
Burnaby, BC 11
Red Deer, AB 11
Langley, BC 9
Montréal, QC 9
New Westminster, BC 7
Nanaimo, BC 7
Sidney, BC 7
North Vancouver, BC 6
Richmond, BC 6
Sherwood Park, AB 6
Duncan, BC 5
Maple Ridge, BC 5
Coquitlam, BC 5
Abbotsford, BC 5
Creston, BC 4
Saskatoon, SK 4
Powell River, BC 4
Medicine Hat, AB 3
Nelson, BC 3
Courtenay, BC 3
Brampton, ON 3
St. Albert, AB 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • K_Kachhela Kirit L. Kachhela (@K_Kachhela) reported

    @Shawhelp Service outages and scheduled maintenance happen from time to time. We're currently experiencing a disruption in service in From Michipicoten to Wawa. Some customers located between Michipicoten to Wawa are experiencing an interruption to Internet, Television and Home Phone

  • asbinvancity Bo$$ Lady (@asbinvancity) reported

    @GrahamPudek Yep, large outage here in Burnaby @Shawhelp any idea of when it’ll be resolved?

  • BCOceansandOil Bob the Annoyed Goldfish (@BCOceansandOil) reported

    @ShawHelp too funny. Spend over an hour bouncing around services to finally get an answer to service problem. "Ticket marked urgent 3 to 5 days for response." Thankfully Shaw doesn't run our @BCAmbulance services .. wait .. do they?

  • Steve2635 Steve Cox (@Steve2635) reported

    @Shawhelp @brianmconkey Tuscany Calgary here, we’ve been offline since at least 6am, and have also tried all the troubleshooting in the support link. Still off.

  • oracleflwpg Frank Losier (@oracleflwpg) reported

    I am just getting set up on @Shawhelp again and already having issues with/internet TV cutting out?

  • BMadigin Barbara Madigin (@BMadigin) reported

    @ShawInfo @Forbes I spent a month on & off fixing your remote code issue off & on with your techs, with no resolve. I consistently have one channel until I fix it. Your reply is back to sitting on the phone & a $11 movie ticket to watch on my TV which I can barely access one channel at times?

  • mrkaswa mr kaswa (@mrkaswa) reported

    Well @shawhelp at least you guys got it right for a day or two. Turned off the Superbowl before the trophy presentation to go get dinner. Came back, turned on the TV annnnnnnnnd the TV box told me it had no signal on that channel.......again.

  • MarriedWithMics 🎙️Andy & Tj Married With Mics🎙️ (@MarriedWithMics) reported

    @ShawInfo Part 2 so despite our issues with Shaw, here's what the rep told us "I completely understand that.But as a consumer myself, going through all that. Wouldn't you rather save the trouble and just cancel services that is obviously not working at your new resident @Shawhelp

  • NightStormDraco Scott White (@NightStormDraco) reported

    @Shawhelp Internet issues this morning in Aldergrove...? We've got phone (Shaw Home Phone), but no net since 3:30 this morning, and obviously no TV as well (bluecurve).

  • alankeithg Alan Keith Gonsalves (@alankeithg) reported

    @Shawhelp is there an internet outage in New Westminster, BC? My internet isn’t working since 2PM pacific time. Could you please look into this?

  • brianmconkey Brian McConkey (@brianmconkey) reported

    Hey @Shawhelp my Internet is out here in NW Calgary. Any ideas on a fix time?

  • yegventures Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰 | 何令恒 (@yegventures) reported

    @TrevorBoller @Shawhelp Never with a website like that

  • MarriedWithMics 🎙️Andy & Tj Married With Mics🎙️ (@MarriedWithMics) reported

    Had @ShawInfo internet installed in August. Wrong cable used for installation + now @Shawhelp won't refund for their error! So much for being a loyal customer! #poorcustomerservice @TELUS looking better all the time

  • BMadigin Barbara Madigin (@BMadigin) reported

    @ShawInfo @Forbes I spent a month on & off fixing your remote code issue with your techs, with no resolve. I consistently have one channel until I fix it. Your reply is back to sitting on the phone & a $11 movie ticket to watch on my TV which I can barely access one channel at times?

  • Quackey958 Micheal Q (@Quackey958) reported

    @Shawhelp so any word when the outage in my area will be fixed, called customer service an hour ago and they knew about the outage but had no clue when it would be fixed

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