Shaw Outage Map
The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Calgary, AB | 247 |
Vancouver, BC | 233 |
Edmonton, AB | 210 |
Surrey, BC | 106 |
Burnaby, BC | 64 |
Winnipeg, MB | 50 |
Toronto, ON | 39 |
Victoria, BC | 32 |
Sherwood Park, AB | 23 |
Langley, BC | 23 |
Brampton, ON | 21 |
Saskatoon, SK | 19 |
Red Deer, AB | 18 |
North Vancouver, BC | 17 |
Kelowna, BC | 15 |
Nanaimo, BC | 14 |
Mississauga, ON | 13 |
Montréal, QC | 13 |
Coquitlam, BC | 13 |
Richmond, BC | 12 |
Thunder Bay, ON | 12 |
Parksville, BC | 12 |
Lethbridge, AB | 12 |
Fort McMurray, AB | 11 |
Chilliwack, BC | 11 |
Creston, BC | 10 |
Medicine Hat, AB | 10 |
New Westminster, BC | 8 |
Duncan, BC | 7 |
Vernon, BC | 7 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Kelly Buckley (@Kelly_A_Bee) reported
Hey Millwoods #yeg - anyone else’s @ShawInfo cable and internet down? Haven’t had a signal now for a couple of hours...
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Yvonne Bray (@PSPilates) reported from West End, British Columbia
@Shawhelp Is there an outage at UBC?
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Alan Dickenson (@alan_dickenson) reported
@Kelly_A_Bee @ShawInfo Been down since noon apparently. Crews are working on it, last update was @ 5:30pm saying it would be a few hours. Which seems promising
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Mo Zone (@MoZone91) reported
@Shawhelp Sent a dm yesterday and got no response. Today will be the 3rd time in less than a week I need to speak to someone. Really sad that this is the kind of service I'm paying for.
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K.C. (@VancouverMuggle) reported
@ShawInfo Been a loyal customer for decades and Shaw doesn't even care about it. People, Iif you find a better internet rate elsewhere, take it. Loyalty doesn't mean anything to @ShawInfo
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Alan Dickenson (@alan_dickenson) reported
@Shawhelp last update @ 5:30 for the outage in SE Edmonton. Is it being fixed tonight? Or does live updates mean something different @ Shaw?
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Sarah (@sarahconnorjohn) reported
@mhordaan @Shawhelp @cbcfifth Agreed. I’m being charged for services I never signed up for. Can’t connect to an agent for two weeks.
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K.C. (@VancouverMuggle) reported
@Shawhelp Been a customer for decades even though other providers had better rates.,found out Retention doesn't care for that I'm loyal and is ok with me leaving. So disappointed. Worst experience ever.
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Duncan (@iusduncan) reported
@ShawInfo customer service is not good! Wait times are crazy!
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Mo Zone (@MoZone91) reported
@Shawhelp Just want answers. Trying to live stream and make a living with the connection issues im having is absolutely atrocious.
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Kayle Clark (@kaclk) reported
.@shawinfo has given 2 more updates that both basically say “we’re still working on it”. I wish they’d actually give an explanation. We’re at almost the 9 hour mark of when my internet went down. Obviously this is a major major outage at this point.
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JennyJ (@JennyBobofett) reported
.@Shawhelp I’ve been on hold for over 45 minutes 😡 Still no help. Need to get shaw services set up for a move
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Kris Hodgson (@Krishodgson04) reported
@Shawhelp any reports of issues by Pembina and Mcgillvary in Winnipeg? Office internet is down at 1280 Pembina Hwy. Rebooting firewall and modem didn’t work. Thanks!
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sophhh (@sophhhjamal) reported
@Shawhelp what’s going on?? Can’t seem to get any channel working except the global news & CTV news??? Help LOL I have to watch @GreysABC 🙃
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🌿 • jonesy • 🌿 (@alt_jonesy) reported
@Shawhelp is there an internet outage in Kelowna, BC?