Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 276
Calgary, AB 206
Surrey, BC 163
Edmonton, AB 132
Burnaby, BC 30
Coquitlam, BC 29
Winnipeg, MB 22
Toronto, ON 21
North Vancouver, BC 20
Victoria, BC 19
Langley, BC 16
Red Deer, AB 14
Montréal, QC 12
Coquitlam, BC 11
New Westminster, BC 11
Sidney, BC 11
Port Coquitlam, BC 10
Maple Ridge, BC 10
Richmond, BC 9
Duncan, BC 7
Abbotsford, BC 7
Nelson, BC 6
Nanaimo, BC 6
Sherwood Park, AB 6
Creston, BC 5
Saskatoon, SK 5
Powell River, BC 5
Chilliwack, BC 5
St. Albert, AB 4
Parksville, BC 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • jayjmoore17 Jay Moore (@jayjmoore17) reported

    @GlenMah @ShawInfo @Shawhelp Shaw is a joke. I was told(many times) that during Covid pay as much as you can, since I had Covid, and they would never cancel anyone during this time. They closed my acct & charged me 350 cancelation fee. I had to resign up or I wouldn’t get my 350 fee back. Disgusting.

  • GlenMah Glen Mah - ᒪᐢᑲᐧ - #IStandWithEthanBear (@GlenMah) reported

    Hey @ShawInfo @Shawhelp nice sales tactics upselling service to my elderly father-in-law, who said he didn't want anything changed with his services, but for some reason your sales person changed his plan and other services. Preying on the elderly is disgusting.😡

  • wulfin wulfin (@wulfin) reported

    @Shawhelp @baseball_layne I’m in NW Calgary and down also. Already rebooted modem and router.

  • Shaun_Briltz Shaun Briltz (@Shaun_Briltz) reported

    @studingo @Shawhelp Right?!?!? No ETA either and no updates!!! It is madding! No communication and refuse to say what the issue is!!!

  • OhMyItsBrad Brad (@OhMyItsBrad) reported

    @Shawhelp issue in RD? No sound on cable and the picture flickers in and out.

  • Mscott_77 Mason Scott (@Mscott_77) reported

    @ShawInfo fix your shitternet

  • NSTEPca NSTEP (@NSTEPca) reported

    Help Alberta kids understand WHY healthy eating and activity build a better brain! Text KIDS162 to 30333 to donate $10 to NSTEP and support us in creating a wave of health across Alberta. Your $10 donation is matched by @ShawInfo & @ShawClassic, becoming $30 for NSTEP.

  • Shaarpshooteer Waylon (@Shaarpshooteer) reported

    @Shawhelp Really regret switching to you guys. Never realized that every month my wifis gonna be down for a day or two.

  • Michaelplourde_ Michael Plourde (@Michaelplourde_) reported

    @Shaun_Briltz @Shawhelp Multiple times a month plus bad ping in general, And they charge an absurd amount for it because it's alot of peoples only option and I'm sure they know that.

  • drgitakruger Gita Kruger (@drgitakruger) reported

    @Shawhelp . Outage in Springbank Hill this AM. Any news on this? Happened for a few minutes a couple days ago as well but resolved quickly. This time is longer. Thank you.

  • Paxtoncs Joseph (@Paxtoncs) reported

    AYO **** @TELUS wouldn't fix my internet for a week, called @Shawhelp and THEY CAME in an hour bro

  • DevonO7 Devon (@DevonO7) reported

    Hey @ShawInfo ALL OUR INTERNET is out at @hastingsraces why wont you have someone come fix it!?!?!? Im paying for TWO premium internet packages the least you could do is fix it!!

  • studingo Studingo (@studingo) reported

    @Shawhelp big surprise internet in first at John has been down for 11 hours. This is a monthly thing. Shaw is getting so bad.

  • jamrock18 Kim Webley (@jamrock18) reported

    @Shawhelp any news on an outage in Bridlewood, Deep SouthWest in Calgary?

  • mitchel4658 mitchel (@mitchel4658) reported

    @Shawhelp Internet is down for me. West St. Paul, MB. Do you have an ETA on resolution?

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