Shaw Outage Map
The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Calgary, AB | 283 |
Vancouver, BC | 237 |
Edmonton, AB | 159 |
Surrey, BC | 124 |
Winnipeg, MB | 69 |
Burnaby, BC | 66 |
Victoria, BC | 48 |
Toronto, ON | 46 |
Sherwood Park, AB | 44 |
Saskatoon, SK | 26 |
Brampton, ON | 23 |
Red Deer, AB | 19 |
Abbotsford, BC | 18 |
Nanaimo, BC | 14 |
Richmond, BC | 13 |
Lethbridge, AB | 13 |
New Westminster, BC | 12 |
North Vancouver, BC | 12 |
Maple Ridge, BC | 11 |
Coquitlam, BC | 11 |
Mississauga, ON | 10 |
St. Albert, AB | 9 |
Fort McMurray, AB | 8 |
Prince George, BC | 7 |
Creston, BC | 7 |
Chilliwack, BC | 7 |
Port Coquitlam, BC | 7 |
Regina, SK | 7 |
Québec, QC | 7 |
Spruce Grove, AB | 7 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Peter Vogel (@PeterVogel) reported
@Shawhelp Any problem with CBC French, 801 on BlueCurve? Has not worked all morning, and now into the afternoon. Other channels were out earlier.
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Ian Seggie (@IanSeggie) reported
Curious if anyone else in #ymm has been having issues with @Shawhelp internet in the last week, even more so in the last 24 hours? #rmwb
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enzo (@SpartanOfHalo) reported
@DookyFooky @Shawhelp Internet down? Cause internet been on but the pings are extremely bad can’t even connect to anything let alone. Northern Alberta Edmonton
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mad scientist (@so___ber) reported
@Shawhelp I was promised a $0 mobile plan when I signed up for shaw home but now I know being asked to pay $10 per month. I ordered the SIM cards the same time that I got the connection but Shaw never delivered them even after asking again.
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Alyssa Bredohl (@abredohl) reported
@Shawhelp my internet has been down all morning. I’m trying to work from home and hotspotting is not ideal for video calls. This happens often. I have done all the troubleshooting tips.
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Tracey (@TraceyMWoy) reported
@MattPaulHickey @Shawhelp Oh I’m sorry. I wish you would have as well! We are ending Day 3 of no internet and are scrambling to figure out what to do for work. They have been telling me the fix is coming ASAP as well. Unfortunately not the case. The issue has been known since Dec 31
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Chance Harvie (@chanceharvie) reported
@Shawhelp Ok. Thanks again Don. While the lack of service is frustrating, the fact you're communicating quickly helps to take the "edge" off and spares Shaw my wrath. All companies should take note that this is the proper way to serve your customers.
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mr kaswa (@mrkaswa) reported
Maybe Shaw did something behind the scenes. Or perhaps the tech guy after the tech guy after the tech guy (yes, it took 3) after tweeting to @shawhelp's "refreshing of the tv boxs software" finally did something for a change, but my box didn't lose signal during the game!
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ronno (@ronproulx) reported
@Shawhelp I am looking to get a push message saying "internet is down". I get a push for my bill. why not a push for "service not working". makes sense ya?
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Chance Harvie (@chanceharvie) reported
@Shawhelp Any update on when service will be restored? This is really ruining my Sunday night.
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BCSTG (@beverage15) reported
@Shawhelp I’ve been working with your front line support with no success!! I work remote and need to get this working now!!! This is in relation to INC1062330….
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Andre Yim ⚛️ (@andre_yim) reported
@Traderhankhill @ShawInfo Seems like you're out in the West like me. To make things worse, climate change isnt making it any better. Landslides and forest fires can cause damages to the fiber as well. We'll definitely be seeing more service interruption in the coming years
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Cross Border Interviews with Chris Brown (@CrossBorderPod) reported
We've been with @ShawInfo for 3 years now, and in the last two and a half month it has become the most unreliable internet we have ever had. We had better service - no outages - in remote northern Alberta. I shouldn't need to hotspot my phone to work. #firstworldissues
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Shane V (@Inline4photo) reported
@Shawhelp Thanks Tom. Update page is still vague. Do you have any real information that can maybe save my job? This long of an outage maybe doesn't deserve another generic response. Seems to be a lot of residents feeling this effect.
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trent pennock (@trentpennock) reported
@Shawhelp Tried trouble shooting still messed up