Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 208
Edmonton, AB 152
Vancouver, BC 127
Surrey, BC 57
Winnipeg, MB 44
Victoria, BC 41
Toronto, ON 21
Coquitlam, BC 14
Saskatoon, SK 12
Nanaimo, BC 9
Sherwood Park, AB 9
Langley, BC 8
Medicine Hat, AB 8
Abbotsford, BC 6
Maple Ridge, BC 6
Kelowna, BC 6
Airdrie, AB 6
North Vancouver, BC 5
Montréal, QC 5
Lethbridge, AB 4
Richmond, BC 4
Sidney, BC 4
Coquitlam, BC 4
Cochrane, AB 4
New Westminster, BC 4
Chilliwack, BC 3
Campbell River, BC 3
St. Albert, AB 3
Duncan, BC 3
Hope, BC 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • laz79560612 laz (@laz79560612) reported

    @Shawhelp thanks so much for no internet again. backup generators not working again? no power again? no wonder people are leaving to go to other providers

  • loj63 lori galiardi (@loj63) reported

    @Shawhelp Why is our wifi not working in the NE.?

  • stripperdj Nicholas Rage (@stripperdj) reported

    @Shawhelp my answering service has been switched to Chinese prompts. How do@I switch it back to English? I can’t speak Chinese, so I can’t understand what she’s saying.

  • GrewalGrew10 Gurvinder Grewal (@GrewalGrew10) reported

    @Shawhelp how long it’s gonna take u guys to fix it

  • linkinvg Vignesh Gopal (@linkinvg) reported

    @carsonpablowest @Shawhelp Still no internet and @Shawhelp stopped responding. It seems to be a major issue and not hopeful of internet tomorrow too. Hope I’m wrong.

  • JoeDirt40848468 Joe Dirt (@JoeDirt40848468) reported

    @Shawhelp So you are going to send a truck to fix the problem now?

  • Mit_Daftwager Y-P. TO (@Mit_Daftwager) reported

    @Shawhelp 27 hours later, I'm back on the grid. I'm intemperate right now and wish to refrain from using offensive language to display my great displeasure with your company. Can you at least tell me WHY there was a service disruption in Surrey?

  • linkinvg Vignesh Gopal (@linkinvg) reported

    @Shawhelp From fix in progress a few hours ago to saying that it’s a complex repair. We ain’t gonna get wifi today folks. @Shawhelp please let us know exactly so that we can make other arrangements. My livelihood depends on it.

  • DerekAmsbaugh2 Derek Amsbaugh (@DerekAmsbaugh2) reported

    @Shawhelp Hi, is there an issue with Shaw tv boxes as I turned on my bedroom tv to watch the football game and it says error

  • McNameeJason Jason McNamee (@McNameeJason) reported

    Dear @Shawhelp, My elderly father recently lost his wallet and has a new CC. We tried to login to Shaw website but may have forgotten some credentials (and we sure tried!!). Your phone help desk is exceedingly unhelpful. How are you going to help him? Can you just call him?

  • jaz_lottay Coffeehouse (@jaz_lottay) reported

    Honestly if @Shawhelp was more transparent with this whole outage issue people wouldn't be upset. I just want to know if I will need to go to a friend's house with Telus Internet tomorrow for work or if I'm staying home and working. It's not that hard to give somewhat of an eta.

  • smtorsch smtorsch (@smtorsch) reported

    @Shawhelp Hi it's me again. Cable is doing the same thing as before. Can you please help?

  • SurreyJack7 Surrey Jack (@SurreyJack7) reported

    @Shawhelp why is wifi still down??

  • Kpizzle333 Keagan (@Kpizzle333) reported

    @ShawInfo have been on wait for “customer success” for about 2 hours now and still haven’t talked to anyone… not feeling very successful at the moment lol.

  • ship23mom1 Vasilia Kachmarski (@ship23mom1) reported

    @Shawhelp NY wifi has been sporadic and very sluggish for over a month. Is there an issue?

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