Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• hook n shoot (@hooknshoot1) reported 7 minutes ago

  @ShawInfo @Shawhelp the Shaw TV app doesn’t seem to ever work anymore on any of my devices. No problems with the TV’s, just the Chromebook and iPhone isn’t working.

• Bruce Townley (@BruceT425) reported 10 minutes ago

  @Shawhelp horrible customer service

• Ryan (@ThisIsRy_n) reported 10 minutes ago

  @Shawhelp can someone contact me about the absolutely horrific coverage of your router? I'm in an apartment & there's no reason it should cut out multiple times a day. Also, if all three of my devices can't connect, but your app says the router is "online" - something is missing

• Ryan Sutton (@skistrongryan) reported 14 minutes ago from Municipal District of Foothills No. 31, Alberta

  @Shawhelp Shaw outage again in Heritage Pointe..what hell is going on this been crazy every day this long outages

• Diamond67 (@Diamond_67) reported 16 minutes ago

  @Shawhelp nhl centre ice is down...hope you aware.

• Zuu (@YaBoyZuu) reported 16 minutes ago

  @Shawhelp Please get your **** together. Paying over $100 a month for your **** internet that won’t even allow me to stream something 720p direct wired through the modem. I’m sick and tired of it.

• Rodney Hanson (@RodneyHanson8) reported 16 minutes ago

  @Shawhelp Good morning, why is my internet down as I have rebooted my modem and still down

• Mary George (@shut_up_mary) reported 18 minutes ago

  @DuncanKetcheson @Shawhelp Ah ok. Having issues in Calgary and was wondering. Can’t find any other info.

• Neil Phillip (@supes75) reported 19 minutes ago

  @Shawhelp sent me a bill in the amount of $500 for not returning the equipment. Despite my loyalty as a customer for over 10 years and despite 4 attempts to return their equipment. You’ll never see my business again.

• Diamond67 (@Diamond_67) reported 22 minutes ago

  @Shawhelp @JimmyRodent1966 Has nothing to do with blackouts....all games are not working.

• Ryan (@ThisIsRy_n) reported 26 minutes ago

  @Shawhelp Got any tips if I'm sitting right next to the router and it's still dropping the wifi signal?

• Graham_CGY (@Graham_CGY) reported 27 minutes ago

  @daviest @freedomsupport @Shawhelp My freedom lte ip is showing in Toronto... Thats why I can't watch the game... WTF Freedom????

• Brian Dyck (@littlevoice1242) reported 27 minutes ago

  Trying to record a show called "Rutherford Falls" on BlueCurve TV. Doesn't show up in voice search but when I go to the 29th, it's there. Can you help @Shawhelp ?

• evan jellicle 🍋 (@comradeflint) reported 27 minutes ago

  @Shawhelp Hey Shaw, is there a service alert for the Calgary area right now?

• Harny (@mattasaurus99) reported 32 minutes ago

  @ShawInfo you need to figure out your Center ice issues in Alberta. Paying money and the games not being available is not right

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