1. Home
  2. ❯
  3. Companies
  4. ❯
  5. Shaw
  6. ❯
  7. Outage Map
Shaw

Shaw Outage Map

The map below depicts the most recent cities worldwide where Shaw users have reported problems and outages. If you are having an issue with Shaw, make sure to submit a report below

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

Less
More
Check Current Status

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edmonton, AB 153
Vancouver, BC 122
Saskatoon, SK 13
Calgary, AB 201
Winnipeg, MB 41
Victoria, BC 42
Kelowna, BC 7
Surrey, BC 56
Coquitlam, BC 16
Toronto, ON 22
Spruce Grove, AB 4
Weyburn, SK 1
Red Deer, AB 3
Anmore, BC 1
Sherwood Park, AB 10
Montréal, QC 6
Pitt Meadows, BC 2
Brampton, ON 2
West Kelowna, BC 4
Nanaimo, BC 9
Whitecourt, AB 1
Edson, AB 1
Port Coquitlam, BC 2
Chilliwack, BC 4
Vernon, BC 2
Schreiber, ON 1
Burnaby, BC 2
Lethbridge, AB 5
Thunder Bay, ON 3
Aberdeen, BC 1
Check Current Status

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • Sum_Ding_Dong
    David Keam (@Sum_Ding_Dong) reported

    @LochlinCross @Shawhelp You've clearly never waited 45 minutes for @jkenney to start a COVID update

  • JonLueke
    Dr. Viking Hat. (@JonLueke) reported

    @ChrisLaBossiere @Shawhelp Unfortunately, it seems like you have to be connected to the right person int heir service department. I had a bricked modem. It took 8 calls. Last call - guy not only fixed the issue, had a new modem sent the next day, and reworked my plan for more services at less cost.

  • purpledcake
    jolly🎄st.rascal🖤 (@purpledcake) reported from Calgary, Alberta

    Hey @Shawhelp, any service disruptions/ problems in the downtown Calgary/ Beltline area? Our internet service has been cutting in and out all day.

  • josh_eberhart
    Josh Eberhart (@josh_eberhart) reported

    works well in your area, I would be leery of @ShawInfo’s awful customer service should you ever encounter a problem. 3/3 #yeg #t8n

  • jimtimlick30
    Jim Timlick (@jimtimlick30) reported

    @Shawhelp Just DM you guys. Really sucks on an NFL Sunday to have no cable or internet.

  • TriggerTM
    Tracy M 🌊🆘🇨🇦 (@TriggerTM) reported

    @Shawhelp hey are there internet issues in Langley? I’ve got zero wifi connection. Nothing is working.

  • lesta67
    Les Pilchak (@lesta67) reported

    @Shawhelp BS. I have been trying to get help for 2 hours and counting...

  • muirjohn
    John Muir (@muirjohn) reported from Edmonton, Alberta

    @mylesbosch @Shawhelp Pretty poor customer service

  • josh_eberhart
    Josh Eberhart (@josh_eberhart) reported

    We have @ShawInfo internet and cable. Nearly everyday we have problems accessing TV channels in the morning. Somedays the internet cuts out every 10-15 mins for what seems like the entire day. I have to disconnect and unplug everything almost everyday 1/ #yeg #t8n

  • LochlinCross
    Lochlin Cross (@LochlinCross) reported

    Worst company on-hold music? I'll start: @Shawhelp

  • prev_madison
    Previously Madison Midnight (@prev_madison) reported

    @Shawhelp does anyone answer your chat? I'm on hold for customer service AND I'm in chat and I've not spoken to anyone. What do you have to do to get any service around here?

  • teenietanis
    Teenietanis 🦒 (@teenietanis) reported

    @Shawhelp Netflix won't open, anyone else having this issue?

  • rpfahlman
    Richard Fahlman (@rpfahlman) reported

    @ChrisLaBossiere @Shawhelp We had those issues last year. We found the quickest fix was to change to Telus...

  • RuthKewlistmum
    Ruth Kelly (@RuthKewlistmum) reported from St. Albert, Alberta

    @josh_eberhart @ShawInfo Yes. We have issues too. Not nearly as bad as yours. And the old Shaw was so much better than now. @ShawInfo seem to have lost their great customer service.

  • JonLueke
    Dr. Viking Hat. (@JonLueke) reported

    @ChrisLaBossiere @Shawhelp Also: If I had the option for Telus fibre internet, I would have switched. I'm actually in an area that doesn't have fibre service.

Check Current Status