Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 325
Calgary, AB 257
Edmonton, AB 206
Surrey, BC 180
Winnipeg, MB 47
Burnaby, BC 28
Toronto, ON 26
Victoria, BC 25
Coquitlam, BC 24
North Vancouver, BC 21
Red Deer, AB 18
Langley, BC 14
Sault Ste. Marie, ON 11
Coquitlam, BC 10
Saskatoon, SK 10
Sidney, BC 10
Port Coquitlam, BC 10
Nanaimo, BC 9
Sherwood Park, AB 9
New Westminster, BC 9
Maple Ridge, BC 9
Abbotsford, BC 9
Lethbridge, AB 8
Richmond, BC 8
Montréal, QC 7
St. Albert, AB 6
West Kelowna, BC 6
Fort McMurray, AB 5
Parksville, BC 5
Mississauga, ON 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • DmanSmith Dan Smith (@DmanSmith) reported

    @Shawhelp Why does my internet suck whenever it’s really windy outside? And how can I fix that? Unfortunately I get my internet from overhead lines.

  • youinthebushes You, in the bushes. (@youinthebushes) reported

    If @TELUS can ever get their act together and run decent internet to my neighbourhood they are GUARANTEED to get every single @Shawhelp customer to sign up for them.

  • sc_indomitable Suzanne 🦓🧬 (@sc_indomitable) reported

    @Shawhelp Oh, we still are having the experience. No service since yesterday. Tech walked out saying he was getting a ladder & 2nd person. Never came back. Hung up on 2x by customer service after asking for a supervisor (2nd time could hear super in the background telling him to hang up).

  • smtorsch smtorsch (@smtorsch) reported

    @Shawhelp Is it normal to have to power cycle your cable boxes a few time a week in order for them to work? What about when your PVR recordings refuse to play? I mean, the box apologizes for the inconvenience, but I'm not sure that's enough. Any help?

  • WillMorr1 W L-Mo (@WillMorr1) reported

    @Shawhelp Internet and tv down again in Winnipeg... Lakeside Meadows area for the second time in the last hour. What's going on?

  • Molly36317286 Molly (@Molly36317286) reported

    @ShawInfo extremely disappointed after being told internet and cable services would be $222.00month. This is over a $70 increase/month from what I pay now. We have been customers for over 20yrs. Poor and lousy loyalty you offer. You've lost us.

  • CanadianFlash54 T L (@CanadianFlash54) reported

    @Shawhelp thanks to your advanced Bluecurve system, that doesn’t realize people who watch NHL payoffs also want to watch the Stanley Cup finals, I did not get to watch the game today. Seems pretty stupid to have to reset the recording for the finals. Where is my @telus fiber?

  • CovertTheology Bill Weaver (@CovertTheology) reported

    @Shawhelp Seriously, Shaw. Every month another call up-selling services. Every time the same response from me: what I have now doesn’t work, customer service is non-existent, why would I add more? Still you call, to remind me to update the countdown till my contract is done?

  • ThePamelaVang The Pamela Vang (@ThePamelaVang) reported

    @Shawhelp internet is down in Calgary. Is this due to winds???

  • FRAPnation Cayleb (@FRAPnation) reported

    @Shawhelp There a service outage in mission bc ? DNS unavailable

  • mayppong Mayflower 🥺 ☀️🥶 🏳️‍🌈🇹🇭🇨🇦 (@mayppong) reported

    @youinthebushes @TELUS @Shawhelp I think Shaw had made a deal so that a lot of condo buildings exclusively install only their stuff as well, effectively locking out Telus. The whole thing is a mess. Also I've been told Telus support is not much better. You're really just getting the fibre internet.

  • hotrodfuelhose HRFH (@hotrodfuelhose) reported

    @Shawhelp smart voice system is garbage. Come pick this stuff up@and reimburse me for the sales I have missed out on because customers think we are closed. If shaws phone didn't work the CEO would be having a fit. #noaccountability #Shaw #shawsucks

  • TheAshes45 Taylor M (@TheAshes45) reported

    @SarcasticCupcak I think it’s crap and offensive. And may cancel. I complained to @ShawInfo previously about the offensive crap they force feed

  • TTiessen T-Zen (@TTiessen) reported

    @Shawhelp internet down in Bankview?? Tech was just here this morning and fix my issue from yesterday’s storm. But internet down again since 1230

  • racing_flamingo db (@racing_flamingo) reported

    @Shawhelp I can power cycle the modem without waiting for you to tell me to do that, that's about all Shaw tech support does anyway.

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