Shaw Outage Map
The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 160 |
| Vancouver, BC | 141 |
| Edmonton, AB | 103 |
| Surrey, BC | 75 |
| Winnipeg, MB | 21 |
| Toronto, ON | 18 |
| Coquitlam, BC | 17 |
| Victoria, BC | 12 |
| Burnaby, BC | 11 |
| Red Deer, AB | 11 |
| Langley, BC | 9 |
| Montréal, QC | 9 |
| New Westminster, BC | 7 |
| Nanaimo, BC | 7 |
| Sidney, BC | 7 |
| North Vancouver, BC | 6 |
| Richmond, BC | 6 |
| Sherwood Park, AB | 6 |
| Duncan, BC | 5 |
| Maple Ridge, BC | 5 |
| Coquitlam, BC | 5 |
| Abbotsford, BC | 5 |
| Creston, BC | 4 |
| Saskatoon, SK | 4 |
| Powell River, BC | 4 |
| Medicine Hat, AB | 3 |
| Nelson, BC | 3 |
| Courtenay, BC | 3 |
| Brampton, ON | 3 |
| St. Albert, AB | 3 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
-
Heist
(@TheHeistMonkey) reported
from
Surrey, British Columbia
@Shawhelp any service interruptions in South Surrey British Columbia? Last 30 minutes blinking green light on my router.
-
Laurel McIntyre
(@laurelcmc) reported
from
Sidney, British Columbia
@Shawhelp Trying day for my neighbors & business folks on the Saanich Peninsula. I was 12 minutes on hold to report this major outage - not good. However it was resolved within 10 minutes of reporting. Good.
-
Alan Alilo
(@AliloAlan) reported
from
Vancouver, British Columbia
@Shawhelp hi i wonder i always has problem with my bills
-
Ben
(@BenAngus) reported
from
Edmonton, Alberta
For the first time in ages, someone just assumed my partner was a women in conversation. Wasn't expecting it to be a customer service agent from @Shawhelp when I was looking at Shaw Mobile, but here we are.
-
amu
(@Amu3188) reported
from
Surrey, British Columbia
@Shawhelp We want to cancel our internet service. Can we do it online?
-
Doug Corbett
(@corbettdoug) reported
from
Port Coquitlam, British Columbia
@Shawhelp can someone please call me as a truck just knocked a cable down in front of my house. 3970 cedar drive Poco. 6947628993. Doug
-
Jossana Haas
(@jossanahaas) reported
from
Vancouver, British Columbia
Shame on you, @ShawInfo @Shawhelp 🤬 poor internet for weeks, when The scheduled visit day arrive, the techs didn’t show up! Worse than that, is rebooking the visit for next week! Worst customer service ever 🤡
-
Mfon Inyang
(@holla_g) reported
from
Edmonton, Alberta
@ShawInfo my internet just went off some 30mins ago. Is there a service disruption in the Callingwood Area of Edmonton??
-
Mary-Helen Clark
(@MHClark2617) reported
from
Edmonton, Alberta
Can any #yeg peeps tell me their thoughts on @ShawInfo? My @TELUS internet has been out for 7 hours after I was told the issue was resolved and I need a new provider.
-
Emily Grise
(@eagrise) reported
from
Edmonton, Alberta
@Shawhelp moved to a new house and today the agent did not show up for appointment to install internet. Rebooked for July 30. Please help 🙏
-
Rob McKenzie
(@ozzman_66) reported
from
Abbotsford, British Columbia
@Shawhelp my cable and internet service has been out for almost three hours now. Missing a playoff hockey game here
-
Rosario
(@DekeyPetey40) reported
from
Port Coquitlam, British Columbia
Hey @Shawhelp is internet down in poco?
-
Moke
(@mykeymause) reported
from
North Vancouver, British Columbia
Honestly, Telus sending me an email saying “you’re on the best network in town - way better than @ShawInfo/@FreedomMobile’s” makes me want to switch from Telus... attack ads, wtf?
-
Braydon Maz
(@BraydonMaz) reported
from
Winnipeg, Manitoba
. @Shawhelp Last Wednesday my internet and tv were down from 8am until 5:30pm and today the same issue is happening again. What are you going to do for me? I’m working from home and I can’t afford these interruptions.
-
ChiefBadger 37-25-9
(@Harpe97) reported
from
Beaumont, Alberta
@ellraekrkr @jkenney @ShawInfo It’s still a huge issue in 2020, but not talked about much. Until this happens, I’ll die on this hill. Basic needs man, basic needs. Canada 🇨🇦, great country, to a degree. Wifi for everyone! Like Oprah.