Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 158
Vancouver, BC 142
Edmonton, AB 104
Surrey, BC 72
Winnipeg, MB 21
Toronto, ON 17
Coquitlam, BC 16
Victoria, BC 11
Burnaby, BC 11
Red Deer, AB 11
Montréal, QC 9
Langley, BC 8
New Westminster, BC 7
Nanaimo, BC 7
Sidney, BC 7
Sherwood Park, AB 6
Richmond, BC 6
Duncan, BC 5
North Vancouver, BC 5
Abbotsford, BC 5
Maple Ridge, BC 4
Creston, BC 4
Saskatoon, SK 4
Coquitlam, BC 4
Powell River, BC 4
Medicine Hat, AB 3
Nelson, BC 3
Courtenay, BC 3
Brampton, ON 3
St. Albert, AB 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • sushantnayyar SUSHANT™️ (@sushantnayyar) reported

    @Shawhelp Your customer support is a joke no one is responding in chat. Shameless shaw Ironic I'm paying for services which you are not providing

  • deenamusing Deena Diaspora (@deenamusing) reported

    @Shawhelp where can I complain about that encanto commercial to? Great service at #shaw but the worst commercials I have ever seen

  • Kas3er4 Kasper (@Kas3er4) reported

    @Shawhelp My Shaw Chat is not working. My wifi box is stuck on flashing green after resetting from solid red.

  • BucklesandBulls Buckles and Bulls Brands Inc. (@BucklesandBulls) reported

    @ShawInfo why is your cable service so inconsistent and can't stream?

  • Kas3er4 Kasper (@Kas3er4) reported

    @Shawhelp @hartreef_singh Service restored

  • see_schell_ Harrison S. Design (@see_schell_) reported

    @shawinfo your "free customer wifi" is a clear-as-day data harvesting scheme

  • capytanbara 𝚕𝚎𝚎 ✨ (@capytanbara) reported

    @Shawhelp Hello, internet was down in portions of our city last night, the latest update says that it was fixed around 5:40 last night (BC Time) but our modem still cannot provide internet. Is this because of the outage yesterday?

  • rlhnyvr Rose Hillier 🇺🇦 (@rlhnyvr) reported

    Totally unhappy with @ShawInfo Pretty sad when you have to keep rebooting your phone and walk from room to room for a cell signal. @Shawhelp has not been any help at all 😡

  • JustinEifert Justin Eifert (@JustinEifert) reported

    It feels ironic when there is a @TELUSsupport outage, right as I'm trying to call @Shawhelp

  • sushantnayyar SUSHANT™️ (@sushantnayyar) reported

    @Shawhelp I'm complaining on helpline for half hr and no is helping internet is down in New Westminster, BC. why is that the service u provide require 24x7 support and fail every time to deliver it. #horribleShaw #Useless @TELUSsupport can u get installation done today?

  • DantheKanadian Dan (@DantheKanadian) reported

    @Shawhelp I tried messaging you and your agent River just took off without any further help.

  • SarahHorsePast Sarah Horse Paste 🆘🇨🇦 (@SarahHorsePast) reported

    @Shawhelp Shaw internet is down in Calgary.

  • Gregorio99 Greg Michetti (@Gregorio99) reported

    @Shawhelp Are you have internet problems around 156 street and 87 Ave on Edmonton?

  • flickrfumes Just here for the popcorn (@flickrfumes) reported

    @Shawhelp Shaw internet is really slow here in ne edmonton

  • SunshinesDad SunnyD (@SunshinesDad) reported

    @Shawhelp Is there an internet outage in Lethbridge, Alberta? It has been down for a while at my house.

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