Shaw Outage Map
The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Vancouver, BC | 326 |
| Calgary, AB | 260 |
| Edmonton, AB | 206 |
| Surrey, BC | 186 |
| Winnipeg, MB | 51 |
| Toronto, ON | 40 |
| Burnaby, BC | 28 |
| Victoria, BC | 24 |
| North Vancouver, BC | 22 |
| Coquitlam, BC | 19 |
| Coquitlam, BC | 14 |
| Langley, BC | 14 |
| Saskatoon, SK | 14 |
| Red Deer, AB | 13 |
| Sault Ste. Marie, ON | 13 |
| Sherwood Park, AB | 11 |
| Port Coquitlam, BC | 11 |
| Abbotsford, BC | 10 |
| Lethbridge, AB | 9 |
| Maple Ridge, BC | 9 |
| Richmond, BC | 9 |
| New Westminster, BC | 9 |
| Nanaimo, BC | 9 |
| Sidney, BC | 8 |
| Montréal, QC | 8 |
| Thunder Bay, ON | 6 |
| West Kelowna, BC | 6 |
| St. Albert, AB | 5 |
| Creston, BC | 5 |
| Mississauga, ON | 5 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Egg
(@AndisonSullivan) reported
@Shawhelp Still no connections. Shaw sucks.
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Egg
(@AndisonSullivan) reported
@Shawhelp Still no connection. Shaw sucks.
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Jordan
(@Veldex) reported
@Shawhelp estimated time on the fix for Winnipeg?
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Ekzahyl Gaming
(@ekzahyl) reported
@Shawhelp support named Lady 123428584, Manitoba. Completely rude, unsatisfactory service, takes her time after keeping you on hold for an hour and threatens to hang up when she finally decides to answer.
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アンソニー
(@afivancouver) reported
Hey @Shawhelp , I don’t suppose you’d care to speculate as to why my internet always seems to slooow down around this time every day?
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Egg
(@AndisonSullivan) reported
@Shawhelp 3mbs is considered dreadfully slow and that's literally what I get on average and pay 100$ a month for. Plugged in to ethernet
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Egg
(@AndisonSullivan) reported
@Shawhelp Still no connections. Shaw sucks really hard
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Egg
(@AndisonSullivan) reported
@Shawhelp Just gonna keep talking about how terrible shaw is from my seeing that's all I can do at the moment.
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Asmith
(@T_is_for_tips) reported
@Shawhelp internet in Hawkwood not working
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Egg
(@AndisonSullivan) reported
@Shawhelp Wow it's been a whole 10 seconds. Lemme check something real quick. Yeah, Shaw is still terrible.
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Ekzahyl Gaming
(@ekzahyl) reported
@Shawhelp So is this month being discounted or are you intending on stealing from people still? You don't supply the fiber speeds you claim and the customer service is deplorable. Your phone assistants and techs are unreliable and just google for you, no knowledge at all.
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Egg
(@AndisonSullivan) reported
@Shawhelp Internet is still terrible and overpriced
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Ekzahyl Gaming
(@ekzahyl) reported
@Shawhelp It's kinda hard with limited data and internet that doesn't work. Calling support and waiting for a call back, and then having them call back to leave you on hold for 40 minutes kind of defeats the purpose. The help line is worse than useless and this just seems like a ploy 1/2
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McJordan
(@jordanschell86) reported
@Archaeologuy @Shawhelp does the sound cut out and your tv pixelate intermittently too?
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Egg
(@AndisonSullivan) reported
@Shawhelp No reported maintenance or outage in my area. Internet is terrible because Shaw is terrible.
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