Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 136
Vancouver, BC 95
Edmonton, AB 78
Surrey, BC 42
Winnipeg, MB 18
Toronto, ON 15
Coquitlam, BC 10
Burnaby, BC 8
Victoria, BC 7
Airdrie, AB 6
Langley, BC 6
Richmond, BC 5
Saskatoon, SK 5
Medicine Hat, AB 5
Red Deer, AB 5
Montréal, QC 5
North Vancouver, BC 4
Creston, BC 4
New Westminster, BC 4
Abbotsford, BC 4
Coquitlam, BC 3
Maple Ridge, BC 3
Sherwood Park, AB 3
Nanaimo, BC 3
Courtenay, BC 2
Kelowna, BC 2
Port Moody, BC 2
Port Coquitlam, BC 2
Penticton, BC 2
Powell River, BC 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • gem_k_ Gem 🐝🐾 (@gem_k_) reported

    Would have been really nice to get some kind of notice about the overnight service outage of wifi, phone, and tv that's supposed to go from 10pm-6am @Shawhelp.

  • I_Am_The_Storm_ Heather Cook (@I_Am_The_Storm_) reported

    @Shawhelp It is always "the problem is out in the hub" or node or whatever is the entry point to the neighbourhood... and ask us to keep calling so they can come out and SAY THE SAME THING...

  • TrevorBoller trevor boller (@TrevorBoller) reported

    Anyone who else’s Shaw Tv not work?? This is getting to be a problem. #shaw #YEG @Shawhelp

  • eobortolin Emmy OkazawaBortolin (@eobortolin) reported

    @Shawhelp just wanted to thank you for your incredibly fab customer service today. Called to close my account and was told it would close Feb 15. Stupidly I asked why this date and agent said he would check. Returned to announce it was closed as of NOW😡

  • eobortolin Emmy OkazawaBortolin (@eobortolin) reported

    @Shawhelp to add insult to injury when I replied that this was not an acceptable solution your agent simply HUNG UP ON ME. WAY TO GO @Shawhelp AMAZING CUSTOMER SERVICE👎🏻😡

  • eobortolin Emmy OkazawaBortolin (@eobortolin) reported

    When asked to turn it back on as I had never asked to close TODAY was told this was only possible thru a 2yr “value” plan. On hold for 20 min as @Shawhelp tries to figure out how to own up to its own errors - ask any 2 yo how to do it: apologize, admit your mistake and FIX THEM😡

  • laur_gilley Lauren Gilley (@laur_gilley) reported

    @Shawhelp hi! I’ve been trying to get an update on our install all day. Our tech had issues yesterday and needed to get the help of a specialist. I still don’t have any answers or solution and it’s impacting my ability to work. Can you help?

  • sunsethill 🍁Allan Williams🍁 (@sunsethill) reported

    @Shawhelp Are there any issues with TV services in the West Kildonan area of Wpg? Internet is fine, no TV though...

  • Big_Nick92 Nicholas Evans (@Big_Nick92) reported from Duncan, British Columbia

    @Shawhelp just have a question a couple months ago upgraded to fiber gig l but after the slow internet issue that you guys were having recently my latency on my Xbox it went up to 81ms and it was only 39ms before

  • peeepeeblaze420 Bryan Warren Barrister (@peeepeeblaze420) reported

    @Shawhelp @shaw Did you know your internet is absolutely terrible and any customer still using it should switch? From my testings you have worse internet speeds than a public connection at Walmart! Crazy right?

  • jaypdonovan Jay Donovan 📻 (@jaypdonovan) reported

    @Shawhelp hello my wifi signal to my wireless cable box is weak how do I change to other network? I’m in device settings but there are no options

  • emtd44 Betty (@emtd44) reported

    @Shawhelp 2/2 couldn't fix the problem. My son in law came over and quickly saw on the shaw app where the pod device was and how to reconnect it. I realize this can happen but I didn't think it was an overly complicated problem.

  • JonnyFeverr JonnyFeverr (@JonnyFeverr) reported

    @Shawhelp our internet has been very intermittent the last few hours... and now it's down,we did a reboot on the modem And still no internet Postal code is R2M0L3 In winnipeg

  • JenniferGurke Jennifer Gurke (she/her) 🇨🇦 (@JenniferGurke) reported

    @ShawInfo I’m getting a massive spam attack on my inbox… up to over 170 messages of pure spam. Please help me stop this

  • SunshinesDad SunnyD (@SunshinesDad) reported

    @Shawhelp Thanks Jesse. I switched over a year ago and added my one child's first cell service (can't beat $5). Just had to wait for the other two's contracts to expire. I do need help logging into my acct online. Can you help through DM or do I need to call?

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