Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• Ruth Kelly (she/her) (@RuthKewlistmum) reported 6 minutes ago

  Anyone else totally fed up with @Shawhelp tonight. The worst customer service ever.

• Michael Kobinski 🇨🇦 🇺🇦 (@superkobi707) reported 7 minutes ago

  @Shawhelp I would like to report TV signal is down in Sault Ste Marie. Do you have an idea on how long? Internet and phone are still working. I contacted a friend a few miles away and they also have no tv

• Jamie Nelson (@nelsonsnews) reported 11 minutes ago

  Anyone else having issues loading channels with @ShawInfo ? Getting a little annoyed with channels I pay for freezing then not loading. #Urgh

• Ben connell (@boomy140) reported 13 minutes ago

  @Shawhelp Are you guys aware of the service outage in portalberni BC?

• Bella Bee  (@SmileyYYC) reported 19 minutes ago from Calgary, Alberta

  Wtf .@Shawhelp .@TSN_Sports Where is the #sunsvsnop game ???????

• BobbyB (@Bobbyb81) reported 20 minutes ago

  @Shawhelp Imagine watching hockey on Saturday night and your cable goes down! Horrible service! @shawcable

• Patricia Gordon (@pgordon2018) reported 29 minutes ago

  @Shawhelp I sent DM and was connected and disconnected to 5 different agents. Please help

• Francois (@FunkyFrancois) reported 29 minutes ago

  @M_S_Fricker @ShawInfo Calm down pal.

• Cassey Hunter (@casseymhunter) reported 29 minutes ago

  How do you talk to someone that can actually help you at @Shawhelp?? I’ve been trying to get a tech for 2 months here. Had two no shows this week and they keep saying it’s “fixed” when I call. It really isn’t. It’s actually always worse.

• Shane🏳️‍🌈 🇺🇦 (@SocialAssassin2) reported 30 minutes ago

  @Shawhelp hi. When i try to access On Demand, i get a message with Error 64417 on the screen. Help please

• tracy (@tracyinkits) reported 31 minutes ago from Calgary, Alberta

  @Shawhelp like clockwork my TV/cable box won't stay on. This happens about every 6wks. I call and we do a routine song and dance. Wtf does this keep happening?

• Karl (@karlsawatzky419) reported 33 minutes ago

  @Shawhelp My internet is down in the North Kildonan area. Any thoughts?

• 🇨🇦 Йосиф Баланескі🇺🇦 (@balaneski) reported 33 minutes ago

  @Editwithmouse Sounds like another satisfied @Shawhelp customer

• Sarah Blyth (@sarahblyth) reported 33 minutes ago

  Hey @ShawInfo we need internet at 141 E Hastings in Vancouver. We are a life saving overdose prevention site. We are having trouble getting service please help.

• jaygreen (@jaygree58721224) reported 34 minutes ago

  @Shawhelp Are there issues in Canmore, AB? I can’t stream a movie without issues.

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