Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 130
Vancouver, BC 88
Edmonton, AB 76
Surrey, BC 39
Winnipeg, MB 15
Toronto, ON 14
Victoria, BC 8
Burnaby, BC 8
Langley, BC 7
Montréal, QC 7
Coquitlam, BC 6
Medicine Hat, AB 5
Sherwood Park, AB 5
Airdrie, AB 5
Creston, BC 4
Richmond, BC 4
Red Deer, AB 4
New Westminster, BC 4
Abbotsford, BC 4
Saskatoon, SK 3
Brampton, ON 3
North Vancouver, BC 3
Nanaimo, BC 3
Penticton, BC 2
Powell River, BC 2
Sidney, BC 2
Fort Saskatchewan, AB 2
Thunder Bay, ON 2
Maple Ridge, BC 2
Okotoks, AB 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • miralex66 Elemkay (@miralex66) reported

    @northvanthrift1 @Shawhelp Oh, so that’s why the wifi is down. This totally sucks! #northvan @Shawhelp

  • Mit_Daftwager Y-P. TO (@Mit_Daftwager) reported

    @Shawhelp I experienced a power outage yesterday. Had I ordered a PPV and this happened, would I still be on the hook for the cost of what I ordered? I plan on purchasing a PPV or two in November.

  • theAutistech The Autistech (@theAutistech) reported

    @Shawhelp I'm tweeting this in case we have to cancel and we need proof of inadequate service. Fix your ****. Your random outages and useless responses are why we moved away from you as internet provider at work.

  • GeordyColeman geordy coleman (@GeordyColeman) reported

    @Shawhelp I have contacted multiple agents and zero of them could help me

  • shantanugupta Shantanu Gupta (@shantanugupta) reported

    @Shawhelp I did. They were of no help!

  • kenadian2 Ken Hare (@kenadian2) reported

    @Shawhelp Video on demand shows error 22471. Just got told that it might work tomorrow by support agent Hasn't worked for a couple days. Didn't even try to help solve the issue. Pretty bad support.

  • theAutistech The Autistech (@theAutistech) reported

    @Shawhelp It's bad enough we get random hangs and slowness, but this is not the first time this has happened. Often, it lasts long enough for me to know it's no longer a blip, verify my equipment, look up who to call. Obviously long enough for someone to notice with network monitoring.

  • DavisMoors Leon Kisaragi (@DavisMoors) reported

    @Shawhelp who do I call to cancel my service, I'm hanging up this provider, I'm tired of paying for a service that goes out every weekend

  • BCBawnee 🧡🌸𝕓Ãώ~Ň€𝑒🌈🇨🇦 (@BCBawnee) reported

    @Shawhelp I haven't been able to log into the app for well over a month... I've uninstalled and reinstalled it a couple times too. Help

  • Eric_J_Barkman Eric Barkman (@Eric_J_Barkman) reported

    @Shawhelp Internet outage in Steinbach, MB? Because my internet just cut out a few minutes ago.

  • BeanoDank TheDankBeano (@BeanoDank) reported

    @Shawhelp why is my shaw cable box down. Error XRE 03062 .... also your shaw app the chat is down so it's relatively annoying when I cannot get a hold of any service team members.

  • philanthrochick Rachel (@philanthrochick) reported

    @Shawhelp Thanks, Ada. There doesn’t appear to be a notice for Vancouver. How can I troubleshoot my connectivity issue?

  • sourabh64928927 sourabh verma (@sourabh64928927) reported

    @Shawhelp I wish you guys could show one time customer service gesture to me who have been using shaw for more than 4 years and paid bill right on the date of invoice date every single time by waiving cancellation fee

  • Phoul Colin Childs (@Phoul) reported

    @Shawhelp It has been resolved (after an hour talking with your agent). I will say, disconnecting people in the middle of the work day without notice is really poor behavior. We are in a pandemic, and this makes me consider other providers.

  • 8DhdKyriie 8DhdKyriie (@8DhdKyriie) reported

    @Shawhelp is the internet down my xb7 router has been blinking orange for quite awhile now? I don’t know what hat means I’m located in Mayfair area saskatoon?

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