Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• Mike Campbell (@MJCSwayze) reported 2 minutes ago

  @reidbtwnsheets @ShawInfo Shaw & Telus the biggest crooks.. like just let me cancel what are these hidden fees

• Gramma Jackie🐬🐺🦅🌲 (@OrcaBC101) reported 5 minutes ago

  @Shawhelp I found the problem, it's not really on my end because technology is not up to date with Shaw. I replied to my original tweet to you. Second comment. Thank you

• Hartreef Singh (@hartreef_singh) reported 6 minutes ago

  @Shawhelp Wifi Service Is down or any issue in Northeast?

• JJ (@MyMila555) reported 10 minutes ago

  @Shawhelp @hartreef_singh Dont waste your time..all they are doing is trying to placate their customers by sending them own a never-ending loop of NO INFORMATION available..this is the worst customer service of any company in Canada..by far...treat customers like absolute ****,,,

• Mike Stankowitsch (@mstankowitsch) reported 10 minutes ago

  @Rogers seems to be having a mass email outage. Why would we ever let a merger with @ShawInfo go through @RogersHelps

• Edward (@soulreader) reported 11 minutes ago

  @Shawhelp I received a message saying that I am reaching my limit for our webmail. When I try to sign in it says it is wrong so I reset my password. Then when I try to login to webmail it says the same thing. I can sign in to my shaw then when I try to go to webmail it does the same

• Cosmo Connie (@cosmo_connie) reported 13 minutes ago

  @Shawhelp There is an outage but it’s been going on for four hours. What is causing this outage?

• JJ (@MyMila555) reported 18 minutes ago

  @Shawhelp @hartreef_singh Dont waste your time.They simply have no concept of customer service and do not care about you or any others. reps are untrained and I feel for them as they have to put up w the anger and are supplied ZERO information..talked to a rep today, after a 2 hour wait n they had no clue

• Eric Barkman (@Eric_J_Barkman) reported 19 minutes ago

  @Shawhelp Is there an outage in Steinbach MB? My internet cut out, then came back and has now cut out again.

• Gramma Jackie🐬🐺🦅🌲 (@OrcaBC101) reported 19 minutes ago

  👋 @Shawhelp can't access shaw webmail on mobile. Is it down?

• michelle (@closetofree) reported 19 minutes ago

  @Shawhelp Hi, I'm having the same problem as before but instead of the light blinking orange, it's blinking green. We had a tech come out and said the wire was cut and fixed it but im not sure whats happening now. Pls and thx!

• Cosmo Connie (@cosmo_connie) reported 21 minutes ago

  @Shawhelp my cable and Internet has been down since 230 this afternoon. What the heck is going on

• Lena O (@lenaonashko) reported 23 minutes ago

  @Shawhelp trying to contact your online support for the last half hour … and on the phone with support with the last 15 minutes with no luck. Why?!?

• Cosmo Connie (@cosmo_connie) reported 25 minutes ago

  @Shawhelp We’re going on seven hours. Now I can’t believe is my workday was interrupted by this… Was just a planned outage ? What is the cause of this?

• Johny (@AngryJohny) reported 28 minutes ago

  @Shawhelp is your service down in Canmore?

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