Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 150
Vancouver, BC 95
Edmonton, AB 93
Surrey, BC 53
Winnipeg, MB 22
Toronto, ON 19
Coquitlam, BC 14
Victoria, BC 9
Medicine Hat, AB 8
Langley, BC 7
Airdrie, AB 7
Burnaby, BC 7
Sherwood Park, AB 5
Maple Ridge, BC 5
Richmond, BC 5
Saskatoon, SK 5
Nanaimo, BC 4
Kelowna, BC 4
Coquitlam, BC 4
Red Deer, AB 4
Montréal, QC 4
West Kelowna, BC 3
Cochrane, AB 3
North Vancouver, BC 3
Creston, BC 3
New Westminster, BC 3
Comox, BC 2
Lethbridge, AB 2
Vermilion, AB 2
Canmore, AB 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • raver_angelo angelo raver (@raver_angelo) reported

    @Shawhelp hey shaw, i think theres a outage at vancouver and citys near vancouver. is there a way you can fix it? also, please and try to find what the problem is. Please and Thank you.

  • AisforAWSM Amber (@AisforAWSM) reported

    @Shawhelp - Can you confirm if it's true that you charge $50 PER coax cable activation if we, as existing customers, want to move our Modem/Gateway Portals into rooms with EXISTING lines that have never had equipment in them before? Do you not activate all lines on service start?

  • Kmama70 Tracy (@Kmama70) reported

    @Shawhelp Good morning, is there a problem with Shaw Internet, the download is poor. What would cause this? Please advise.

  • peculiar_things beth (@peculiar_things) reported

    @Shawhelp My 85 year old dad’s landline that was just installed yesterday isn’t working and he can’t reach anyone to help. This is very dangerous for an older person. How do I get a service call for him? Thanks!

  • raver_angelo angelo raver (@raver_angelo) reported

    @Shawhelp thanks for the customer service!

  • RogerDoucet Roger Doucet (@RogerDoucet) reported

    @Shawhelp My dad dies July 25, 26th I use chat to cancel service. Week later chat again to get the final bill. After that I phone. Was told to visit store. Visit store and chat and call again last week as still no bill.

  • TrevorShendruk Trev (@TrevorShendruk) reported

    @Shawhelp What’s going on with Sunday Ticket? I’m stressed again and dazn is terrible

  • jloutet79 JL (@jloutet79) reported

    @Shawhelp You guys having Internet problems in the tri -cities? Seems internet services are down.

  • c_babii • Carla Luna . . . 🌙 *•° (@c_babii) reported

    Dear @Shawhelp I'd like to say "its not you, its me" but it really is you.... I need to move on from your horrible service.

  • JMKilgour Jay Kilgour (@JMKilgour) reported

    @seanybabes We generally have a full house Sundays for football. Definitely worth it if we knew we'd be open, or if we would get a refund for a **** down but @Shawhelp doesn't offer refunds on Sunday ticket in the case of a covid closure.

  • JMilverse Jason Milverse (@JMilverse) reported

    @Shawhelp You guys suck your service sucks we are swapping to MTS , no ******* phone, TV or internet for 5 ******* hours now

  • Larissa86962439 Larissa (@Larissa86962439) reported

    @Shawhelp Is there still a problem in lloydminster? Internest STILL isn't working

  • LoloPino Lolo P🇨🇦🇨🇱🏳️‍🌈 (@LoloPino) reported

    @Shawhelp the internet is down in our building. Several neighbours have tried restarting their modems but no signal. We are in #yyc #vicpark

  • Ramnoster Petrus Lourens (@Ramnoster) reported

    @Shawhelp please help. Im not getting anyone to assist me via your whatsapp chat.

  • manbatbeard Yves Boudreau (@manbatbeard) reported

    My issue with @ShawInfo got resolved after 1 good conversation with a tech that would listen to me and a customer service representative that knew what was up

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