Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 323
Calgary, AB 251
Edmonton, AB 209
Surrey, BC 175
Winnipeg, MB 51
Toronto, ON 37
Burnaby, BC 27
Victoria, BC 25
North Vancouver, BC 22
Coquitlam, BC 20
Red Deer, AB 14
Sault Ste. Marie, ON 13
Langley, BC 13
Saskatoon, SK 13
New Westminster, BC 11
Richmond, BC 10
Sidney, BC 10
Sherwood Park, AB 10
Coquitlam, BC 10
Port Coquitlam, BC 10
Montréal, QC 9
Maple Ridge, BC 9
Abbotsford, BC 9
Nanaimo, BC 9
Lethbridge, AB 8
West Kelowna, BC 6
St. Albert, AB 5
Creston, BC 5
Thunder Bay, ON 5
Mississauga, ON 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • KWerzun K. J. Werzun 🐾🐾 (@KWerzun) reported

    @Shawhelp We’re still having problems off and on with wifi here in Vancouver. It’s not as bad as yesterday, but it’s still an annoyance. Any word when things will be fixed?

  • AlsoGoldberg Also Kim Goldberg (@AlsoGoldberg) reported

    @Shawhelp The troubleshooting link is not opening for me, it won't load. Just sitting there trying to load. same problem when i tried to go to Shaw chat.

  • VisserMagic Chris Visser (@VisserMagic) reported

    @Shawhelp @ammomore I hear you alex. We've been rocking around 5 mbps DL for 2 weeks now. Shaw help here will set you up with a tech who will tell you nothing and take your information. We've talked to half a dozen people in the past week and we're feeling abandoned.

  • roka1210 Salina (@roka1210) reported

    @ShawInfo any idea when the outage will be resolved in West Abbotsford? Full services outage since Friday Dec 24th (day 4 today)

  • Bryan_Leitch Bryan Leitch (@Bryan_Leitch) reported

    @chx @nick_thompson @Shawhelp When I verbally agreed to a 2 year contract this month, the sales guy checked my modem and said I’d be good for 750/100. After agreeing to the deal, I only got 750/25. Called him back, he said “oops, looks like there’s an issue in your area and gave a $25 credit. It’s a joke.

  • ParkesKimL Kim Parkes (@ParkesKimL) reported

    @Shawhelp you’re help isn’t very helpful. A part you supplied malfunctioned and I have to pay to replace it. A service you say you provide doesn’t work and customer service gives me the runaround…. Telus is starting to look like a good option right now.

  • deaftravel Lisa Anderson🇨🇦🏳️‍🌈 (@deaftravel) reported from Saanich, British Columbia

    @Shawhelp what’s up w Shaw internet in Cadboro Bay? Internet is down.

  • EliseWarren20 Elise Warren (@EliseWarren20) reported

    Hey, @ShawInfo, at what point in the last couple days did you decide to totally give up on internet service altogether? I can understand an outage of a few hours, but 2 days of wifi lasting for 20 only minutes at a time is a bit much. Do better.

  • AlsoGoldberg Also Kim Goldberg (@AlsoGoldberg) reported

    @Shawhelp Will take a look at that document ... if it will load. It may not. That's the problem. I have done: 1. cleared cache & cookies in firefox then restarted computer (seemed to make things worse) 2. disconnected modem, then reconnected, then restarted computer. Made no difference

  • m_maxwell34 Melissa Maxwell (@m_maxwell34) reported from Salmon Arm, British Columbia

    @Shawhelp my internet and cable are down in Salmon Arm, is there an outage in the area?

  • all_truth SandraG (“a fish rots from the head” PF said) (@all_truth) reported

    @Shawhelp Hi Enn is that wifi outage, I live in Victoria and I have no wifi for 2days.😞 I hope Shaw is open today or tomorrow for customer calls.

  • MemphisBlaze GeekZonePete (@MemphisBlaze) reported

    Anyone else have their @Shawhelp internet down in Medicine Hat? Rebooted the router 3 times so far still nothing #medhat

  • deaftravel Lisa Anderson🇨🇦🏳️‍🌈 (@deaftravel) reported

    @Shawhelp Seems it is now up after being down for 1.5 hours

  • EK9918 EK99 (@EK9918) reported

    @Shawhelp @YEGonewheel Been out for 3 hours on the coldest day of the year. 2nd time in a month it's gone down in Oliver for hours. Not a great look.

  • YNGNELs Just Nels (@YNGNELs) reported

    @Shawhelp, The customer service representatives need more adequate coaching when it comes to dealing with stressed clients. I was told I could move my services to a new address after I told them several times it could not be done. well here we are today. I have moved and thus

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