Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• Sumit Agrawal (@sumit2405) reported 23 seconds ago

  @Shawhelp Internet outage in Surrey Guildford area for more then 17hrs during this pandemic time when most people have to from home, shameful service #shawsucks @CityofSurrey, time to move to @TELUS

• Bryan Leitch (@Bryan_Leitch) reported a minute ago

  @Shawhelp @JacksonLaurel I think when several people are complaining about the same glitching issue from all over western Canada, it might be time to publicly address it, instead of “DM us”.

• Ian Seggie 🅙 (@IanSeggie) reported 2 minutes ago

  Seriously regret installing @Shawhelp Blue Curve TV in October. On the phone with them constantly, complete garbage. Don't do it.

• Christie Stevenson (@greeneyedcls) reported 4 minutes ago

  @Shawhelp updates for outage? Website isn’t updating very often...

• Jason Wombold (@RealFakeDiesel) reported 7 minutes ago

  @tg_bennett @ShawInfo Try logging into TSN using your service provider login

• Chad Rissanen (@chadrissanen) reported 8 minutes ago from Surrey, British Columbia

  @Shawhelp what is happening with the outages here? It’s been a month long of bad service/ no service this is ridiculous! #telus

• Dave the tired 🇨🇦 (@wpgguy) reported 9 minutes ago

  @Bryan_Leitch @WpgSportsNerd @Shawhelp really bad right now. I keep changing TSN feeds hoping it makes a difference

• Burton (@Buuurrrton) reported 9 minutes ago

  @Shawhelp Great thanks, now we're on hold on two different chat systems without any replies. SMH. #fail

• 🍁Wil Henderson █♥█ (@WKRPinCanada) reported 10 minutes ago

  @CofRedCentral @plasercalgary @Shawhelp responded to me wanting my info so they could look into it If they'd check this thread they'd see it has absolutely nothing to do with me and is more about their network..

• Burton (@Buuurrrton) reported 12 minutes ago

  . @ShawInfo @Shawhelp two hours on hold on your stupid chat system because you shipped a modem to an address 15km away. No estimate on how much longer till someone answers the chat. Have a human supervisor call me. #CustomerService #terribleservice

• Christine (@ChristineETC) reported 14 minutes ago

  @Shawhelp having trouble setting up equipment we just received today and I’m unable to link my new account to my old profile. Just sent a DM. Thanks.

• optimistically hopeful for 2021 (she/her) (@JacksonLaurel) reported 15 minutes ago

  @Shawhelp what is going on with feed today? Keeps skipping and pausing! Is this a Shaw issue? Sucks for watching hockey

• Ian Seggie 🅙 (@IanSeggie) reported 15 minutes ago

  Thanks a lot @Shawhelp -- can't watch the World Juniors. Your service is garbage. We are excited to get @TELUSsupport hooked up soon.

• Kristina Hansen (@KSnatynchuk) reported 16 minutes ago

  @Shawhelp seems to be an Alberta wide issue Shaw?! We are in St Albert.... shitty trying to watch @HockeyCanada like this

• WonderSteve (@TheFallingStar) reported 21 minutes ago

  @Shawhelp @Schtaunkhauser Do you have an ETA on when the Surrey service would be restored? Would it happen before 6pm PST?

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