Shaw Outage Map
The map below depicts the most recent cities worldwide where Shaw users have reported problems and outages. If you are having an issue with Shaw, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| L'Assomption, QC | 1 |
| Toronto, ON | 26 |
| Waterloo, ON | 1 |
| Surrey, BC | 40 |
| Montréal, QC | 5 |
| Vancouver, BC | 142 |
| Dawson Creek, BC | 1 |
| Calgary, AB | 185 |
| Edmonton, AB | 110 |
| Saskatoon, SK | 8 |
| Kelowna, BC | 2 |
| North Vancouver, BC | 15 |
| Burnaby, BC | 5 |
| Beaumont, AB | 2 |
| Lethbridge, AB | 4 |
| Sherwood Park, AB | 8 |
| Winnipeg, MB | 31 |
| Prince George, BC | 4 |
| Spruce Grove, AB | 5 |
| Maple Ridge, BC | 3 |
| Agassiz, BC | 1 |
| Osoyoos, BC | 1 |
| Victoria, BC | 11 |
| Cochrane, AB | 2 |
| Anmore, BC | 1 |
| Nelson, BC | 1 |
| Parksville, BC | 2 |
| Toronto county, ON | 3 |
| Nanaimo, BC | 5 |
| Langley, BC | 3 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Don T Beakunt (@truebusterflash) reported@Shawhelp I messaged you days ago without a response. Your app also won’t work so attempting to chat with tech support is not an option and now I’ve been on hold for 40min. Your sales calling to lock me in again is poor timing considering the current issues.
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Bella Bee (@SmileyYYC) reportedWTF .@shawhelp ????? You decide to go down during #HockeyDayInCanada ! 😡
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Ryan Brackenbury (@slackerman10) reportedNobody should sign up for @Shawhelp useless customer service that only got worse since the merger. Billions made by these clowns and can’t even get to my house to fix recurrent issues for 48 hours. The amount I pay you should a guy on standby 24/7. #joke #ridiculous #Rogerssucks
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Ravi Poojara (@RaviPoojara_rp) reported@Rogers and @ShawInfo are most unethical companies. When I’m moving out to another province where they are not able to provide fiber internet service, they are asking for early contact break fine. I’m ready to continue with the contract, it is their inability to provide the
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Amanda B (@smandaleeb) reported@Shawhelp Hey Shaw, I've been waiting on hold for 3 hours to get through to Customer Service to tell you that your utility box is smashed and our business hasn't had internet or phone service all afternoon...
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Sleepless in YYC🇨🇦🇬🇧 (@kvlovely19) reported@Shawhelp is there an outage in Calgary? I've got no TV and internet i think is down too. I've unplugged both modem and cable box, plugged back in and nothing
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Gail Eckert (@gaileckert) reported@Shawhelp reporting outage in River heights. Please advise status
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Trina M. Lee (@TrinaMLee) reported@Shawhelp is there any reason why the Wi-Fi is cutting out repeatedly in stony plain? It’s been happening all weekend but got really bad this morning.
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Roger Wild (@rojwild) reported@Bigroyalt @Shawhelp @ShawDirect S'funny, if you want to pay, add a service etc. you get through no problem. Fixed up in no time
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'Nucknation (@surrey1111) reported@Shawhelp Hello Folks : First “Happy New Year” to you all !! I need to get in my modems properties and thus want to log in. Typical methods are not working. Can you help please ? I have Rogers with Shaw modemalmost 8 months old.
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Don T Beakunt (@truebusterflash) reported@Shawhelp Yup. Keeps asking over and over. **** like this makes me want to switch providers
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Jenn (@jskapin) reported@Shawhelp Internet, and it’s in Cochrane, ab. Self service doesn’t work either.
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DeeJayCee (@DJcraw4d) reported@Shawhelp is internet and cable currently down in south surrey and Whiterock?
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TC-VAN (@RageGeist) reported@Shawhelp I'm now on day 3 without internet. I contacted support and they gave me case number CCS000011835796. Please have a manager contact me with a resolution timeline. This is atrocious service and I'll be cancelling as soon as I'm able
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axishairsalons.com (@axishairsalons) reported@Shawhelp What good is feedback when small business owners can’t get help without sitting on hold for hours at a time?