Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 317
Calgary, AB 256
Edmonton, AB 206
Surrey, BC 174
Winnipeg, MB 51
Toronto, ON 36
Burnaby, BC 27
Victoria, BC 24
North Vancouver, BC 22
Coquitlam, BC 20
Red Deer, AB 15
Saskatoon, SK 13
Sault Ste. Marie, ON 13
Langley, BC 13
New Westminster, BC 11
Sidney, BC 10
Sherwood Park, AB 10
Port Coquitlam, BC 10
Nanaimo, BC 9
Richmond, BC 9
Montréal, QC 9
Coquitlam, BC 9
Maple Ridge, BC 9
Abbotsford, BC 9
Lethbridge, AB 7
St. Albert, AB 6
West Kelowna, BC 6
Creston, BC 5
Thunder Bay, ON 5
Mississauga, ON 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • gliverpool9966 The G.F. Liverpool™© (@gliverpool9966) reported

    @Shawhelp So far no major issues with BlueCurve TV on the Chrome. Just a minor re-connection hiccup that is all early this afternoon.

  • fighting4ttytc Janet Hooper (@fighting4ttytc) reported

    @ShawInfo why is it that I can talk to an agent on the phone with Apple and trouble shoot a bunch of stuff and then be done while I’m told I’m live with an agent in Shaw chat who hasn’t even responded.

  • cindershad0w cindershadow (@cindershad0w) reported

    Hey @ShawInfo I am a youtube streamer, and have had service from you for years At night, your service is not longer stable enough for me to stream. I have done this for over 2 years, I need help ASAP My plans tonight are to stream, but your service is preventing it. HELP!

  • snowneon Winson Chen (@snowneon) reported

    @Shawhelp I was doing it online, that is problem, why asks from the pin that should be used through phone? Can it do single sign on with the myshaw app or even just ask me to login with credentials and MFA. I don't mind that

  • finnicknorth Finnick 🔱 (@finnicknorth) reported

    @Shawhelp I am incredibly disappointed with the help I am not receiving. Since switching to Shaw Mobile I have been unable to receive incoming calls for multiple days on 2 occasions. Today I was told I would have to wait 3-5 business days for any type of resolution. This sucks.

  • gcharach Gayle Charach (@gcharach) reported

    @Shawhelp Spenser, I’d rather have my service restored in a timely manner. Considering my next door neighbour’s repair is happening tomorrow morning, not sure why I have to wait 4 days??

  • WildEagle Andrew McKay (@WildEagle) reported

    @Shawhelp Is there an outage downtown Calgary right now?

  • WebShelly Shelly Weber (@WebShelly) reported

    @Shawhelp Internet is down. Willowgrove Saskatoon

  • PhaoMusic Phao (@PhaoMusic) reported

    @Shawhelp I have since Thursday. Still no answers. If you’ve got a number with a person who would actually care or help...feel free to DM.

  • JOliverMtns Jason Oliver (@JOliverMtns) reported

    @Shawhelp I don’t have a Shaw account. I just want to know on behalf of @gvpl and the library’s clients why you have marked their emails as spam. If the librarian’s statement was in error I hope you’ll reach out and correct the library. Otherwise I hope you’ll fix the problem.

  • YYCCowboy AJ Fighting Irish 🇮🇪 🇨🇦 🇯🇪 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@YYCCowboy) reported

    @Shawhelp Any chance I can bug someone for some help? Tried the forums etc.. Still stumped!

  • BordFan Bob Heiss (@BordFan) reported

    @Shawhelp Any problems in Lake Country BC. Internet is extremely slow all of a sudden.

  • BrianGervaisYYC Brian Gervais (@BrianGervaisYYC) reported from Calgary, Alberta

    @Shawhelp Nope - not more complicated than a 5th line/phone. Told the 5th line is a big problem and can only be done in a retail store! Sometimes families are more than 4 people - its true!

  • wesicks Eric (@wesicks) reported

    @Shawhelp seems like there is an outage in Calgary (Varsity) - intermittent at best.

  • gcharach Gayle Charach (@gcharach) reported

    @Shawhelp Internet & TV down since last eve. Soonest you can send support I was told is Thursday????? I hope you will also reduce my billing cycle by the 4+ days of ZERO service. And you can expect my bill for 4 days of lost wages as I can’t work without this service.

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