Shaw Outage Map
The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Vancouver, BC | 324 |
| Calgary, AB | 259 |
| Edmonton, AB | 211 |
| Surrey, BC | 183 |
| Winnipeg, MB | 52 |
| Toronto, ON | 35 |
| Burnaby, BC | 28 |
| Victoria, BC | 25 |
| Coquitlam, BC | 24 |
| North Vancouver, BC | 21 |
| Red Deer, AB | 18 |
| Saskatoon, SK | 14 |
| Langley, BC | 14 |
| Sault Ste. Marie, ON | 12 |
| New Westminster, BC | 11 |
| Coquitlam, BC | 10 |
| Montréal, QC | 10 |
| Sidney, BC | 10 |
| Port Coquitlam, BC | 10 |
| Nanaimo, BC | 9 |
| Sherwood Park, AB | 9 |
| Maple Ridge, BC | 9 |
| Abbotsford, BC | 9 |
| Lethbridge, AB | 8 |
| Richmond, BC | 8 |
| Mississauga, ON | 6 |
| St. Albert, AB | 6 |
| West Kelowna, BC | 6 |
| Fort McMurray, AB | 5 |
| Parksville, BC | 5 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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opium2k
(@opium2k) reported
@Shawhelp Out of curiosity, if I had an internet plan on a contract that ends September 24, how much would the cancelation fee be if I were to cancel today and how much is the fee effected by each month I wait?
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Steve
(@Steve02257898) reported
@Banff996 @Shawhelp I’m in Canada and have Rogers so different service but it’s weird they were both out. So annoying
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Escape Goat
(@oshae) reported
@Shawhelp is there an outage in central Calgary?
-
DrinkerDialer
(@RobertSlaney2) reported
@Shawhelp Not even a call from Jay. Not like I was expecting much from the terrible customer service I’ve gotten from Shaw anyway
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Samwise Bigdickenergee, PhD
(@torchwook) reported
@ShawInfo I pay a lot of money for internet services, why is it always so slow or not even available? It's not like I'm paying for your bottom tier here. I'm gonna switch services, multiple days a month of no internet isn't worth over $100
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Steve
(@Steve02257898) reported
@Banff996 @Shawhelp Hasn’t happened to me before but given what we pay for this **** monthly it’s hella annoying
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Sophie
(@puzzle_lux) reported
@Shawhelp A shaw vehicle is idling on the side Shorewood Dr for over 40min right now. It smells awful, is noisy, and and contributes to carbon emissions.
-
Evan Scholing
(@Magnet_14) reported
@ShawInfo I am now on day 4 in a row of no home services. According to your agents it is due to an “Outage” with no ETA that there is no mention of on your site. I don’t feel any closer to having Internet back on day 4 as I did on day 1. Unacceptable. #its2022 #choosetelus
-
Stitch Tiberius
(@Venkman1701) reported
@ShawInfo, getting really tired of the Internet going down at random times throughout the week!
-
Chuck Taylor
(@Banff996) reported
@Shawhelp can you help with your programming? I have NHL centre ice. A game is showing in my programming but is not viewable?
-
Savitar
(@Savitar179) reported
@Shawhelp you guys are about to lose a 40 year customer because your customer service workers don't know no customer service
-
wyndee
(@pinkbutterflie8) reported
@Shawhelp We are having issues with internet again🤬😡
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BigDaddyJay🇨🇦 🇮🇪
(@BigBadBeaver74) reported
@Shawhelp No. No its not. Tried twice and both times I get the recording to call back during business hours. Tried chat help and they were closed too. No worries, Telus is offering us deal now anyway. Thanks.
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Savitar
(@Savitar179) reported
@Shawhelp you're about to lose a customer of 40 years... Good job!
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Kevin
(@PizzaJets2011) reported
Anyone else having issues with @Shawhelp