Shaw Outage Map
The map below depicts the most recent cities worldwide where Shaw users have reported problems and outages. If you are having an issue with Shaw, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Edmonton, AB | 152 |
| Surrey, BC | 63 |
| Vancouver, BC | 139 |
| Toronto, ON | 34 |
| North Vancouver, BC | 7 |
| Victoria, BC | 42 |
| Prince George, BC | 1 |
| Sherwood Park, AB | 11 |
| Winnipeg, MB | 42 |
| Richmond, BC | 4 |
| Calgary, AB | 194 |
| Lloydminster, AB | 2 |
| North York, ON | 1 |
| Toronto county, ON | 1 |
| Medicine Hat, AB | 7 |
| Sioux Lookout, ON | 3 |
| Kenora, ON | 1 |
| Gatineau, QC | 1 |
| Brampton, ON | 4 |
| Saskatoon, SK | 15 |
| West Kelowna, BC | 5 |
| Cambridge, ON | 1 |
| Milton, ON | 1 |
| Waterloo, ON | 1 |
| Duncan, BC | 3 |
| Kelowna, BC | 7 |
| Coquitlam, BC | 15 |
| Spruce Grove, AB | 4 |
| Weyburn, SK | 1 |
| Red Deer, AB | 3 |
Check Current Status
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Alex (@GoBills2112) reported@Shawhelp There has to be more urgent help available? My internet will be out for 40 hours by the time an agent will come to fix! That’s unacceptable. Two employment incomes depend on this as we work from home. This is ridiculous. I’m thinking about canceling at the end of my contract
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Trina M. Lee (@TrinaMLee) reported@Shawhelp is there any reason why the Wi-Fi is cutting out repeatedly in stony plain? It’s been happening all weekend but got really bad this morning.
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Dave (@Danrek77) reported@Shawhelp No timeline, no email confirmation, and I’m not a new customer. I’m being billed for 2 gigabit now, without the hardware for it. I am hesitant to send this beat up box back without knowing I will be getting hardware to actually use the service
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TC-VAN (@RageGeist) reported@Shawhelp Yes I am still without service
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Lindsay I.R Wiebe (@LindsayWiebeRD) reported@Shawhelp Because it’s a loud modem from the start/ in general. The worst modem I’ve ever had. I honestly miss our old modem.
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b ☾ (@brandobrennan) reported@Shawhelp I’ve called 2x today for customer support and after 2 hours on hold, the call goes dead (both times). I need help??
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Guy_Barnabe (@GuyBarnabe) reported@Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…
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Gail Eckert (@gaileckert) reported@Shawhelp reporting outage in River heights. Please advise status
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stacey brotzel (@staceybrotzel) reported@Shawhelp I am a very unhappy customer. Spent one hour on the chat line waiting for customer service agent. Then he said he couldn’t help me and a phone. When I called and got through to someone, the lady was lovely. Transferred me to customer service and it was closed.
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Vandelay Industries Inc. (@Mowgz_1) reported@staceybrotzel @Shawhelp Stuck on CBC. Worst nightmare!!
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Scott Morrison (@atnmorrison) reported@Shawhelp when will issue with routers be resolved
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bc_2025 (@bc_2025_vision) reported.@Shawhelp is #Shaw help gone ...
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HoopsfanAB (@ydfished) reported@Shawhelp I don’t know how many times this is over the years but you cannot let your simulcast/overide stuff come on when live sports are on. Missing the end of #zags on @KHQLocalNews cuz you guys are screw ups & @CRTCeng never punishes you for it. 😡😡😡😡😡😡😡
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Drimint (@RisenRealm) reported@Shawhelp is there an internet outage in Winnipeg. North Kildonan region? Myself and Shaw using neighbors are all having issues this morning. Cant access the outage map since it's stuck on British Columbia for some reason and your apps won't log in. Not that they ever work anyway
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Quinn Mason MD (@boondocksdoc) reported@Shawhelp Nanaimo home internet service down. No mention of same on website. Any info or update?
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