Shaw Outage Map
The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Vancouver, BC | 279 |
| Calgary, AB | 202 |
| Surrey, BC | 157 |
| Edmonton, AB | 125 |
| Burnaby, BC | 28 |
| Coquitlam, BC | 27 |
| Winnipeg, MB | 26 |
| North Vancouver, BC | 20 |
| Victoria, BC | 19 |
| Toronto, ON | 18 |
| Langley, BC | 15 |
| Red Deer, AB | 14 |
| Montréal, QC | 13 |
| Coquitlam, BC | 12 |
| New Westminster, BC | 11 |
| Sidney, BC | 11 |
| Port Coquitlam, BC | 10 |
| Maple Ridge, BC | 10 |
| Duncan, BC | 7 |
| Richmond, BC | 7 |
| Abbotsford, BC | 7 |
| Sherwood Park, AB | 6 |
| Nanaimo, BC | 6 |
| Powell River, BC | 5 |
| Chilliwack, BC | 5 |
| Creston, BC | 4 |
| Brampton, ON | 4 |
| Saskatoon, SK | 4 |
| St. Albert, AB | 4 |
| Medicine Hat, AB | 4 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
-
Holmes
(@rholmes__) reported
@LouisPhilSluggr @Shawhelp Don’t even waste your time with their customer service, it’s like talking to a brick wall. It’s beyond pathetic I had to use Reddit to find out what the problem is
-
Kayle Clark
(@kaclk) reported
.@shawinfo has given 2 more updates that both basically say “we’re still working on it”. I wish they’d actually give an explanation. We’re at almost the 9 hour mark of when my internet went down. Obviously this is a major major outage at this point.
-
Jeffrey Forsyth-Start-up's-New Tech Development
(@JJPSForsyth) reported
from
Calgary, Alberta
@Shawhelp constant problems either on wired or wireless getting less than 150 Mbps when im paying for 300
-
Lisa Stowe
(@lisastowe) reported
@Shawhelp is there a current outage in NW Calgary?
-
Alan Dickenson
(@alan_dickenson) reported
@Shawhelp last update @ 5:30 for the outage in SE Edmonton. Is it being fixed tonight? Or does live updates mean something different @ Shaw?
-
GOZNO
(@MrGozno) reported
@ShawInfo might have the worst customer service model. Who are you going to call to discuss a problem.... not shaw
-
Kelly Buckley
(@Kelly_A_Bee) reported
Hey Millwoods #yeg - anyone else’s @ShawInfo cable and internet down? Haven’t had a signal now for a couple of hours...
-
Alan Dickenson
(@alan_dickenson) reported
@Kelly_A_Bee @ShawInfo Been down since noon apparently. Crews are working on it, last update was @ 5:30pm saying it would be a few hours. Which seems promising
-
Kayle Clark
(@kaclk) reported
Currently stuck listening to @cbcradio since @ShawInfo TV and internet is still down.
-
Kayle Clark
(@kaclk) reported
Ok no update to @ShawInfo status, but our internet did its come back on. So yay for an almost 10 hour internet outage!
-
Aaron
(@ehrenGeorge) reported
@Shawhelp Is there an outage in Winnipeg or is it just my internet connection?
-
Alan Dickenson
(@alan_dickenson) reported
@Shawhelp Cable outage in SE Edmonton. Any idea when this will be fixed? Good thing there is no pandemic on and we have to stay at home.
-
Duncan
(@iusduncan) reported
@Shawhelp the customer service is terrible right now! You needs to step it up. Dealing with this stupid issue, sounds is out of sync! The new cable box you sent needs to be replaced!
-
Alan Dickenson
(@alan_dickenson) reported
@Shawhelp did you guys know there hasn’t been any update on the outage in south Edmonton since the rather vague “this might take a few hours” @ 5:30pm?
-
GOZNO
(@MrGozno) reported
Hi! We're @Shawhelp @ShawInfo we make sure our customer service reps can only confirm or deny information. Its completely unreasonable to allow them to provide any other kind of service And we'll call it progress