Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 139
Vancouver, BC 94
Edmonton, AB 86
Surrey, BC 49
Winnipeg, MB 22
Toronto, ON 19
Coquitlam, BC 12
Victoria, BC 7
Burnaby, BC 7
Medicine Hat, AB 6
Langley, BC 6
Airdrie, AB 6
Maple Ridge, BC 5
Sherwood Park, AB 5
Richmond, BC 5
Saskatoon, SK 5
Montréal, QC 5
North Vancouver, BC 4
Red Deer, AB 4
Creston, BC 4
Coquitlam, BC 3
New Westminster, BC 3
Nanaimo, BC 3
Abbotsford, BC 2
Courtenay, BC 2
Kelowna, BC 2
Port Moody, BC 2
Port Coquitlam, BC 2
Penticton, BC 2
Powell River, BC 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • Annabiersack10 .Anna.Biersack.Bitch. (@Annabiersack10) reported

    @Shawhelp if y’all could dm me back I’d appreciate it I’m sick of having such crappy internet and y’all saying it’s where my router is but it’s been in the same place for 3 years and was never this bad

  • ubereasy Adrian (@ubereasy) reported

    @bacon_darth @Shawhelp Same my internet is down

  • kaclk Kayle Clark (@kaclk) reported

    My alarm system (@ring) notified me that the wifi was down at 11:35 MST if that helps @Shawhelp. So it’s been down for nearing an hour now.

  • morningtroll Tina Gillis (@morningtroll) reported

    @Shawhelp are you down in Edmonton? Non-Shaw outage reporting sites show you are. How about reporting it somewhere on your sites?

  • FreeBirdSafety FreeBird Safety (@FreeBirdSafety) reported

    @ShawInfo @ShawClassic Questioning your numbers as the CCTS reports #Shawcommunications is the worst company for violations and screwing over customers

  • 10piepiek PK (@10piepiek) reported

    @Shawhelp Wi-Fi has been down since about 8:30 this morning. Website says no outages. I have reset my modem half a dozen times already. What's going on?

  • meadorsmusings Kris Meador (@meadorsmusings) reported

    @Shawhelp My SHAW services are down. I’ll dm you my account number. #yeg

  • 10piepiek PK (@10piepiek) reported

    @Shawhelp @Shawhelp I sent a DM with the information a while ago and I have not received a response. My internet is down again and this is becoming very frustrating I need Wi-Fi for work and I have a lot of important meetings to attend

  • kaclk Kayle Clark (@kaclk) reported

    All I’ve been able to get from @Shawhelp on the phone was that there’s an outage in southeast Edmonton and they’re investigating. Pretty bad time for that to happen given all the people working at home.

  • yegDavid David, a regular truck guy. (@yegDavid) reported

    If I have to work from home, and my ISP has an outage for an hour, preventing me from working, can I expect to see a credit for my hourly rate on next month's bill? Asking for Southeast Edmonton. @Shawhelp

  • dwjudson Douglas W. Judson (@dwjudson) reported

    There’s been a community-wide @ShawInfo internet outage in @fort_frances today, meaning professional productivity has ground to a halt citywide.

  • BootsNCatzz Unusual Suspect (@BootsNCatzz) reported

    @Shawhelp is internet down in Edmonton?

  • BootsNCatzz Unusual Suspect (@BootsNCatzz) reported

    @bacon_darth @Shawhelp Having the same problem. Internet is down south east Edmonton.

  • nelson_c Nelson Clamato (@nelson_c) reported

    @Shawhelp Shaw cable/internet outage in Langley BC??? Any idea of when this will be resolved??? I'm working remotely so....

  • JasDhal95971669 Jas_Dhaliwal (@JasDhal95971669) reported

    @Shawhelp is there an outage on the south side of Edmonton? My wifi isn’t connecting and I tried the power cycle method. I have deadlines for work!!

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