Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 286
Calgary, AB 213
Surrey, BC 159
Edmonton, AB 137
Winnipeg, MB 32
Burnaby, BC 26
Coquitlam, BC 25
North Vancouver, BC 21
Toronto, ON 20
Victoria, BC 18
Red Deer, AB 16
Langley, BC 16
Sidney, BC 11
Montréal, QC 11
Coquitlam, BC 11
New Westminster, BC 10
Maple Ridge, BC 10
Port Coquitlam, BC 9
Richmond, BC 7
Abbotsford, BC 7
Sherwood Park, AB 7
Nanaimo, BC 6
Sault Ste. Marie, ON 6
Duncan, BC 6
Saskatoon, SK 6
Powell River, BC 5
Chilliwack, BC 5
St. Albert, AB 5
Nelson, BC 5
Parksville, BC 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • Nuck40 Mr bill gulag#36313 (@Nuck40) reported

    @ShawInfo is internet down in Edmonton?

  • joncampbell Jon Campbell (@joncampbell) reported

    @Dani_NFLfan @Shawhelp Is it only down for a minute or two at a time?

  • TAlfred12 TJAlfred12 (@TAlfred12) reported

    @Shawhelp Thank you but no thank you. Just called and cancelled my cable service

  • CuzICantStop Cuzi (@CuzICantStop) reported

    Also, for when @Shawhelp inevitably shows up, yes, I have reset everything, and yes I’ve hardwired several different cables that all supplied 1gbps in Ontario with zero problems.

  • JJPSForsyth Dr. Jeff Forsyth PhD (@JJPSForsyth) reported

    @Shawhelp ive had internet problems for two weeks. This morning you sent out and Engineer who replaced my Blu-Curve Router and now I have no Internet, again having to re-boot re-boot

  • Cravenit24 Jordan Craven (@Cravenit24) reported

    Shaw has been down in my area overnight and through the morning as I work from home... Great service during a time when more and more people attempt to work from home. #Shawoutages @Shawhelp

  • Zach_Fleisher Zach Fleisher #StayHome (@Zach_Fleisher) reported

    I want to give a big shout to the Commission for Complaints for Telecom-television Services @CCTS_CPRST for helping keep internet providers accountable. I filed a complaint @Shawhelp and they've been holding them accountable. Worth it if your internet is slow these days.

  • ImCanadianAF okam (@ImCanadianAF) reported

    @ShawInfo I love when you say I have 100MBPS but am only getting 11 Kbps fix your ******* internet

  • _RnZ_ Renzo Morales (@_RnZ_) reported

    @Shawhelp Hello I dont have any internet conection like 4 hrs ago in Red Deer, AB, T4P 2X3 through phone a guy told me that there is an power outage , can you confirm?

  • IamKrisAllen Kris Allen (@IamKrisAllen) reported

    @Shawhelp Am I going to get any support? Fired you a DM and no response. What's up

  • Blackmorecrest BlackmoreNoel (@Blackmorecrest) reported

    It has been a full business day since @Shawhelp stated that they were attempting to fix the internet outage in the Red Deer/Olds area. We recieved one update at ******* NOON and have not heard anything since. We, as in those affected by this outage, had best recieve compenaation

  • EvanKrosney Evan Krosney (@EvanKrosney) reported

    @Zach_Fleisher @CCTS_CPRST @Shawhelp The CCTS is awesome. I reached out to them when Bell messed up a feature on my account, and they forced them to fix the issue after multiple reps at Bell told me it couldn't be done.

  • curling_coach Paul Webster ChPC 🇨🇦 (@curling_coach) reported

    @Shawhelp still no internet close to 600 but continue to pay for 600. When do you have to live up to your promised service?

  • Videogamefan191 Videogamefan1990 (@Videogamefan191) reported

    @ShawInfo don’t ever sign on with this company. They are a bunch of liars that will lie to get a sale, pressure you on to sign up and then when you do. You don’t get what you were promised and they don’t fix it instead they will charge you extra to fix their lies. #worserviceever

  • RICYEGZGM Ric Williams (@RICYEGZGM) reported

    @ShawHelp internet down in sw YEG

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