Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 276
Calgary, AB 202
Surrey, BC 158
Edmonton, AB 132
Burnaby, BC 29
Coquitlam, BC 29
Winnipeg, MB 22
Toronto, ON 20
Victoria, BC 20
North Vancouver, BC 20
Langley, BC 16
Red Deer, AB 14
Montréal, QC 13
Coquitlam, BC 11
New Westminster, BC 11
Sidney, BC 11
Port Coquitlam, BC 10
Maple Ridge, BC 10
Richmond, BC 9
Duncan, BC 7
Abbotsford, BC 7
Nanaimo, BC 6
Sherwood Park, AB 6
Saskatoon, SK 5
Powell River, BC 5
Chilliwack, BC 5
Creston, BC 4
St. Albert, AB 4
Nelson, BC 4
Sault Ste. Marie, ON 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • justm_iaa just.miaa (@justm_iaa) reported

    @Shawhelp - my internet has been out since about 9:30 PM last night.. Website said possible outage was scheduled for 12-8AM. Figured that out myself.. Your business is communication, yet y’all suck at it. Notify your customers. Still doesn’t make sense why it was out at 9:30..

  • TeresaT3 T-squared (@TeresaT3) reported

    @Shawhelp @bc_news_addict @Shawhelp …why would phone support tell me there’s a nationwide issue but your information is different?

  • Lidsville Lindsay Brown (@Lidsville) reported

    @Shawhelp Good to hear you're now acknowledging the outage (Shaw told a friend in Nanaimo there was no outage). Maybe once you've got this fixed you can get Minister Dix and Bonnie Henry to acknowledge the reality of airborne spread in schools? They seem to be having a truth outage.

  • thorndike_kirk 墨华 (@thorndike_kirk) reported

    ahung Shawhelp I'm having the exact same issue in Sherwood Park, AB, and it's on ALL my boxes, not just one. PVR does…

  • moverguy Dennis 🇨🇦 Living the Dream (@moverguy) reported

    @bc_news_addict @Shawhelp Not in Vancou either. Total shut down. Wow. Following Rogers trend I guess

  • DrewTedd Andrew Tedd (@DrewTedd) reported

    @ahung @Shawhelp S.E. Calgary, same issue

  • suzievoykin Suzie (@suzievoykin) reported

    @Shawhelp @ahung Im having the same problem too already rebooted the cable box Im on Vancouver Island BC

  • ArchibaldElsie4 大树 (@ArchibaldElsie4) reported

    Is Shaw (Calgary) TV down? Shawhelp My Internet is fine, but all channels are saying "temporarily unavailable". #ShawOutage #Sh…

  • Piercimo Steve Piercey (@Piercimo) reported

    @Shawhelp is there an outage for tv services.. seen multiple people with same issues on Twitter , internet works all guides and menu work but wireless tv boxes no channels

  • MarcAllarie Marc Allarie (@MarcAllarie) reported

    @Shawhelp Hi signal is weak and no channels coming through to the TV. Anything going on from your end? I am on Knowles Avenue near Henderson in North Kildonan

  • darylcognito daryl n cognito (@darylcognito) reported

    @Shawhelp why does my internet keep dropping, it's almost time for work, can get by without Facebook but need to access work network #yyc

  • michaeltryan74 Michael Ryan (@michaeltryan74) reported

    @ahung @Shawhelp Same issue here in Calgary. How sure are you @Shawhelp that there’s no outages in Calgary?

  • TeresaT3 T-squared (@TeresaT3) reported

    @Shawhelp…was just on the phone with Shaw support. He told me the tv cable outage was Canada wide. I have no cable but have internet and phone.

  • MacBowes1 Mac Bowes (@MacBowes1) reported

    @Shawhelp Just wanted to add Victoria, BC to the list of places that are currently experiencing the ShawTV outage. The odd channel eventually loads, but for the most part, all channels are down. Internet is fine.

  • suz2772 S u s a n 🇨🇦 (@suz2772) reported

    @bc_news_addict @Shawhelp They keep tweeting there's "no service outage reported" in every area where people are TELLING them there's no service. Omg.

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