Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 279
Calgary, AB 202
Surrey, BC 157
Edmonton, AB 125
Burnaby, BC 28
Coquitlam, BC 27
Winnipeg, MB 26
North Vancouver, BC 20
Victoria, BC 19
Toronto, ON 18
Langley, BC 15
Red Deer, AB 14
Montréal, QC 13
Coquitlam, BC 12
New Westminster, BC 11
Sidney, BC 11
Port Coquitlam, BC 10
Maple Ridge, BC 10
Duncan, BC 7
Richmond, BC 7
Abbotsford, BC 7
Sherwood Park, AB 6
Nanaimo, BC 6
Powell River, BC 5
Chilliwack, BC 5
Creston, BC 4
Brampton, ON 4
Saskatoon, SK 4
St. Albert, AB 4
Medicine Hat, AB 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • rholmes__ Holmes (@rholmes__) reported

    @LouisPhilSluggr @Shawhelp Don’t even waste your time with their customer service, it’s like talking to a brick wall. It’s beyond pathetic I had to use Reddit to find out what the problem is

  • kaclk Kayle Clark (@kaclk) reported

    .@shawinfo has given 2 more updates that both basically say “we’re still working on it”. I wish they’d actually give an explanation. We’re at almost the 9 hour mark of when my internet went down. Obviously this is a major major outage at this point.

  • JJPSForsyth Jeffrey Forsyth-Start-up's-New Tech Development (@JJPSForsyth) reported from Calgary, Alberta

    @Shawhelp constant problems either on wired or wireless getting less than 150 Mbps when im paying for 300

  • lisastowe Lisa Stowe (@lisastowe) reported

    @Shawhelp is there a current outage in NW Calgary?

  • alan_dickenson Alan Dickenson (@alan_dickenson) reported

    @Shawhelp last update @ 5:30 for the outage in SE Edmonton. Is it being fixed tonight? Or does live updates mean something different @ Shaw?

  • MrGozno GOZNO (@MrGozno) reported

    @ShawInfo might have the worst customer service model. Who are you going to call to discuss a problem.... not shaw

  • Kelly_A_Bee Kelly Buckley (@Kelly_A_Bee) reported

    Hey Millwoods #yeg - anyone else’s @ShawInfo cable and internet down? Haven’t had a signal now for a couple of hours...

  • alan_dickenson Alan Dickenson (@alan_dickenson) reported

    @Kelly_A_Bee @ShawInfo Been down since noon apparently. Crews are working on it, last update was @ 5:30pm saying it would be a few hours. Which seems promising

  • kaclk Kayle Clark (@kaclk) reported

    Currently stuck listening to @cbcradio since @ShawInfo TV and internet is still down.

  • kaclk Kayle Clark (@kaclk) reported

    Ok no update to @ShawInfo status, but our internet did its come back on. So yay for an almost 10 hour internet outage!

  • ehrenGeorge Aaron (@ehrenGeorge) reported

    @Shawhelp Is there an outage in Winnipeg or is it just my internet connection?

  • alan_dickenson Alan Dickenson (@alan_dickenson) reported

    @Shawhelp Cable outage in SE Edmonton. Any idea when this will be fixed? Good thing there is no pandemic on and we have to stay at home.

  • iusduncan Duncan (@iusduncan) reported

    @Shawhelp the customer service is terrible right now! You needs to step it up. Dealing with this stupid issue, sounds is out of sync! The new cable box you sent needs to be replaced!

  • alan_dickenson Alan Dickenson (@alan_dickenson) reported

    @Shawhelp did you guys know there hasn’t been any update on the outage in south Edmonton since the rather vague “this might take a few hours” @ 5:30pm?

  • MrGozno GOZNO (@MrGozno) reported

    Hi! We're @Shawhelp @ShawInfo we make sure our customer service reps can only confirm or deny information. Its completely unreasonable to allow them to provide any other kind of service And we'll call it progress

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