Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 276
Calgary, AB 201
Surrey, BC 157
Edmonton, AB 131
Burnaby, BC 29
Coquitlam, BC 29
Winnipeg, MB 22
Victoria, BC 20
North Vancouver, BC 20
Toronto, ON 19
Langley, BC 16
Red Deer, AB 14
Montréal, QC 13
Coquitlam, BC 11
New Westminster, BC 11
Sidney, BC 11
Port Coquitlam, BC 10
Maple Ridge, BC 10
Duncan, BC 7
Richmond, BC 7
Abbotsford, BC 7
Nanaimo, BC 6
Sherwood Park, AB 6
Saskatoon, SK 5
Powell River, BC 5
Chilliwack, BC 5
Creston, BC 4
St. Albert, AB 4
Nelson, BC 4
Sault Ste. Marie, ON 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • P_Mander pm76 (@P_Mander) reported

    @NeelyRules8 @Shawhelp Same in Surrey and the outages page says there are no issues.

  • MortTheBird MortTheBird (@MortTheBird) reported

    @Shawhelp @schaaptop Nothing on your outage page and it seems to be happening everywhere.

  • thgaud donalds (@thgaud) reported

    @Shawhelp My tv keeps going black on most channels signal good and black out then back again I rebooted the PVR hmm

  • Sam_Alexandra23 Stephanie Alexandra (@Sam_Alexandra23) reported

    @WpgSportsNerd @Shawhelp Was down here for far too many hours and when I got it back, after going through hell rebooting, things changed on my Home Screen and the Shaw icon completely disappeared as did my Samsung tv icon. Mess!

  • Airambc77 Airam (@Airambc77) reported

    @Shawhelp cable keeps cutting in and out, Langley BC. Your website isn’t helpful with outage info, or chat options. Neighbors have the the same issue! Hope this is fixed before @Jeopardy

  • petemeechan Pete Meechan 🏆🏆🏆🏆🏆🏆 (@petemeechan) reported

    @ChristopherLado @Shawhelp No storm here dude. Sounds like your imagination doesn’t just stretch to what affects the internet service. Thanks for chiming in though.

  • aryoungson aynslee youngson (@aryoungson) reported

    @ehlien @Shawhelp Bell is horrible just switched to Shaw

  • swill7 Sheryl Williamson (@swill7) reported

    @Noosiekins @Shawhelp Pausing, skipping, dropping audio; delay on controls; can access Netflix. It’s terrible!

  • slackerman10 Ryan Brackenbury (@slackerman10) reported

    @Shawhelp channels keep cutting in and out. This is a super common problem with Shaw that never seems to get fixed. Before you ask, yes, I did unplug and reset as I always do. I am still waiting to chat with an agent. #notgood #badservice

  • Sam_Alexandra23 Stephanie Alexandra (@Sam_Alexandra23) reported

    @Shawhelp The crazy decision to close all offices in the Lower Mainland in favour of online/telephone only left out a whole segment of the population - People with disabilities, that need in person customer service. You've made things worse and harder and slower, NOT efficient!

  • swill7 Sheryl Williamson (@swill7) reported

    @Shawhelp No, this is much more than an isolated issue. It’s been the last couple of weeks & is getting worse. Even delays/skipping on recorded programs.

  • MortTheBird MortTheBird (@MortTheBird) reported

    @Shawhelp @AItotheKO I am still having issues with the same problem.

  • styled_eq Chaotic horse girl energy✨ (@styled_eq) reported

    @ShawInfo we’ve had issues w our tv freezing briefly, screen goes black & show comes back on. Happened on our old tv, now the new one. Had techs out, box checked. Approx 30 other ppl in my area are experiencing the same thing. What’s going on? This has gone on for ages..

  • Noosiekins Vanessa (@Noosiekins) reported

    @Shawhelp @swill7 Does this include audio issues...been experiencing it on and off for the last few weeks... Today was especially bad... 3-4 times within an hour!

  • SLHildebrandt Sherri Hildebrandt (@SLHildebrandt) reported

    @Shawhelp your website doesn't show any outage. I too was having issues with Shaw cutting in and out. I just reset my box by unplugging 30 sec and now it's fixed. This is the type of help that would be appreciated.

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