Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 315
Calgary, AB 243
Surrey, BC 173
Edmonton, AB 168
Winnipeg, MB 40
Burnaby, BC 28
Coquitlam, BC 27
Toronto, ON 24
Victoria, BC 22
North Vancouver, BC 22
Langley, BC 16
Red Deer, AB 15
Coquitlam, BC 11
Sault Ste. Marie, ON 11
Montréal, QC 10
Sidney, BC 10
New Westminster, BC 10
Maple Ridge, BC 10
Nanaimo, BC 9
Port Coquitlam, BC 9
Sherwood Park, AB 8
Saskatoon, SK 8
Richmond, BC 6
Duncan, BC 6
Lethbridge, AB 6
Nelson, BC 5
Abbotsford, BC 5
Fort McMurray, AB 5
Parksville, BC 5
Medicine Hat, AB 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • ojavir Oscar Javier Ramirez (@ojavir) reported

    @Shawhelp @ShawInfo 1 week without service, I cannot cancel because a "backend problem", no ETA, no answers, no solution... but Billing works perfectly

  • jaypdonovan Jay Donovan 📻 (@jaypdonovan) reported

    Shaw: Okay so you’ve got a faulty box so we’ll send you a new one and you don’t have to return the broken one. Also Shaw: We’re charging you for the old one because we didn’t receive it. #brutal @ShawInfo #crooks

  • Glorie4414 glorie_dayz (@Glorie4414) reported

    @nathaliejacoby1 I tried. But @ShawInfo has only 2 options - a la carte - which you build yourself and costs triple or you have to take everything including Fox. It's ridiculous that in 2022 a streaming service doesn't provide choice.

  • ZeegersTV Zeegers (@ZeegersTV) reported

    @Shawhelp @ShawInfo CAN YOU PLEASE FIX YOUR INTERNET IN MY AREA THIS HAS BEEN GOING ON FOR MULTIPLE YEARS DO I NEED TO SIGN A SBO CONTRACT AND THEN SUE TO GET SOMETHING DONE? THIS IS INFURIATING All I want is reliable service and I'm a happy camper.

  • CupChamps89 CupChamps89 (@CupChamps89) reported

    @Shawhelp hi my Shaw TV says there seems to be a problem then the code .. RDK-03032

  • Vroom1x troung (@Vroom1x) reported

    @coochielova @ShawInfo SHAW IS SO **** I COULD BE GOLD 1 RIGHT NOW BUT BECAUSE I CANT HOLD AWPS WITH 50 PING I AM SILVER 2 @ShawInfo

  • mrgordos2121 gord (@mrgordos2121) reported

    @Shawhelp Hi I can not access Shaw on demand since this morning. I have rebooted my Gateway and also unplugged the Gateway. The EPG, account settings, resource download and logs uploaded are all red type in the Gateway dashboard. There was a service bulletin til 6AM MT

  • ZeegersTV Zeegers (@ZeegersTV) reported

    @Shawhelp I've gone down this road multiple times. I've had multiple technicians out. I've also had multiple area issue tickets created, closed and no solution. We also have a WFH employee with shaw at this line and THEY can't get solutions through their bosses contacts. Were past this.

  • Robleafs62 Rob (@Robleafs62) reported

    @Shawhelp Our TV guide in Kelowna is still messed up. Is there a time when the fix will be complete? It’s also affecting the shows we PVR..

  • cobra5oh Cobra5oh (@cobra5oh) reported

    @ZeegersTV @Shawhelp @ShawInfo At some point you will need to care about your customers. Numerous times this has been brought to your attention and no movement has been made to remedy the situation. This man is trying to earn a living and you won't help. Shawdy service.

  • bubbalarsen Jeff Larsen (@bubbalarsen) reported

    @Shawhelp is there an outage in the NE? Martindale seems down

  • megstoll Megan Stoll (@megstoll) reported

    @Shawhelp I mean, you can tell me why I spent almost $200 a month for constant outages and inconsistencies in service. You can tell me why my friends and I spend hundreds on groceries for food for a hockey party only to be forced to pack up and leave. Frustrated is an understatement.

  • megstoll Megan Stoll (@megstoll) reported

    @Shawhelp Darren, I’m sure you’re a nice guy. But you’re not understanding that I’ve dealt with this MANY times over the past couple of months. I’ve talked talked to your support team MULTIPLE times. I’m kinda over it. I shouldn’t have to work this hard to obtain service I already pay for.

  • MissFionaR miss.fiona.r (@MissFionaR) reported

    @Shawhelp Yes we need help. We need help today. We’ve been waiting for a year. A year ago we were told there was flapping on the line. And it would get fixed. Nobody has ever come to fix it and we have been a squeaky wheel and it has not helped.

  • megstoll Megan Stoll (@megstoll) reported

    Friday night, friends over for hockey, and the only thing that’s guaranteed is that @shawhelp sucks again. After over 15 years, it’s time to change. The money I spend monthly and I can’t even turn on my cable? No thanks. Wonder what @TELUS can offer me?

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