Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 276
Calgary, AB 203
Surrey, BC 158
Edmonton, AB 132
Burnaby, BC 30
Coquitlam, BC 29
Winnipeg, MB 22
Toronto, ON 21
Victoria, BC 20
North Vancouver, BC 20
Langley, BC 16
Red Deer, AB 14
Montréal, QC 13
Coquitlam, BC 11
New Westminster, BC 11
Sidney, BC 11
Port Coquitlam, BC 10
Maple Ridge, BC 10
Richmond, BC 9
Duncan, BC 7
Abbotsford, BC 7
Nanaimo, BC 6
Sherwood Park, AB 6
Creston, BC 5
Saskatoon, SK 5
Powell River, BC 5
Chilliwack, BC 5
St. Albert, AB 4
Nelson, BC 4
Sault Ste. Marie, ON 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • LoriHahnel Lori Hahnel (@LoriHahnel) reported

    @ShawInfo Why can't I email your "customer service" instead of phoning?

  • solarwolfman StreetWalkingCheeto (@solarwolfman) reported

    @ShawInfo how about instead kicking the can down the road by funneling legitimately frustrated customers into the bowels of you buggy chats you just fix the problem? There’s no trouble shooting to be done. Your techs already know what the problem is. They’ve told me over and over

  • amfriesen AM Friesen (@amfriesen) reported

    @Shawhelp Appreciate the notice - just sent DM - been putting off getting service as box eventually fixes itself but I think it's time to figure this out - thanks for being available

  • 3rdandOak Desmond Demosthenes (@3rdandOak) reported

    Why do so many companies put the onus on the customer to do a job that is the company's responsibility. I went over to the local @ShawInfo location in Mayfair with equipment that needed to be returned. Nope... can't do that. You have to box it and send it to Edmonton. What?? 1/2

  • Tracey_YYC Tracey Forbes (@Tracey_YYC) reported from Calgary, Alberta

    @CDAinsworth @ShawInfo @TELUS Telus is way better than Shaw. It took 4 years for us to get Telus at our house. I will never go back if I don’t have to.

  • 3rdandOak Desmond Demosthenes (@3rdandOak) reported

    @ErikWdV @Nevin_Thompson @ShawInfo Because they know that small claims court would laugh them out the door. Believe me, I've found every piece of equipment laying around the house and it went into that box. They can recycle their own crap.

  • CalgaryBluesky 🌤️CalgaryBluesky 🇨🇦🇸🇰 ♥️ (@CalgaryBluesky) reported

    @witcan74 @ShawInfo my dog who didn't bark once when they're right outside our balcony. Stupid useless dog. ~haha jk I love him

  • EwingLesley Lesley Ewing (@EwingLesley) reported

    @3rdandOak @ShawInfo BC Dispute Resolution Tribunal will provide relief.

  • jwd7150 Jwd7150 (@jwd7150) reported

    @ShawInfo so shaw when r u hooking me back up since u lied I paid my monthly payment I know I'm behind but I'm doing my best to chip away at that bill but since your treating me like a telus customer where u don't give a crap & just want to money I'm going to keep irritating u!!

  • SarahFrumento 🌻 Sarah Frumento (she/her) 🇺🇦 (@SarahFrumento) reported

    @3rdandOak @ShawInfo Do they supply you with a box? This sounds like such a hassle. I feel old saying it (does 42 count as old?), but I really miss good customer service. :-(

  • Melkorka12 ✊ 🇺🇦 #Ukrainian #Cree #Canadian (@Melkorka12) reported

    @edwards_iam @TELUS @ShawInfo You like it? Good service?

  • og_centennial 2022 #BestYearEver ? (@og_centennial) reported

    @le_brettski @DevonTarrant @ShawInfo We were mailed 2.0 fix - worse than before.

  • macypeters m. (@macypeters) reported

    @NoDoorsNoWhores @Shawhelp I've used the chat they over road it once but my number never permanently changed. I've tried multiple times.

  • laurac131 Laura (@laurac131) reported

    @Shawhelp I sent a DM, we are having issues with our router. Help please!!

  • gispatch 🌳+ NA 🇺🇦 (@gispatch) reported

    @CDAinsworth @ShawInfo @TELUS I was a Telus customer from 2017-2020… IT WAS AWESOME in 2020 I moved to a Shaw community. It’s been DISASTROUS, everyday I have multiple drops, inconsistent internet, and extremely poor customer service.

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