Shaw Outage Map
The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 142 |
| Edmonton, AB | 96 |
| Vancouver, BC | 92 |
| Surrey, BC | 47 |
| Winnipeg, MB | 23 |
| Toronto, ON | 19 |
| Coquitlam, BC | 13 |
| Medicine Hat, AB | 8 |
| Airdrie, AB | 7 |
| Victoria, BC | 7 |
| Burnaby, BC | 7 |
| Langley, BC | 6 |
| Maple Ridge, BC | 5 |
| Richmond, BC | 5 |
| Saskatoon, SK | 5 |
| Coquitlam, BC | 4 |
| Sherwood Park, AB | 4 |
| North Vancouver, BC | 4 |
| Red Deer, AB | 4 |
| Creston, BC | 4 |
| Montréal, QC | 4 |
| Kelowna, BC | 3 |
| New Westminster, BC | 3 |
| Nanaimo, BC | 3 |
| Cochrane, AB | 2 |
| Lethbridge, AB | 2 |
| Vermilion, AB | 2 |
| Canmore, AB | 2 |
| Mississauga, ON | 2 |
| Abbotsford, BC | 2 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Patricia Gordon
(@pgordon2018) reported
@Shawhelp I sent DM and was connected and disconnected to 5 different agents. Please help
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Steve Pollard
(@Steve_Pollard) reported
@ShawInfo discussing service, 92 and 84 year old people needing phone repair service at home, May 5th earliest available service person, despite the fact I pleaded with their Manitoba department to get to them sooner #shawsucks
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Munish
(@MunishKalia2008) reported
@Shawhelp I have done that number of times in the past, but I keep seeing these errors especially on all @TSN_Sports channels. It appears no one really updates Shaw programming guides.
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Francois
(@FunkyFrancois) reported
@M_S_Fricker @ShawInfo Calm down pal.
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BlindiRL 💀
(@BlindiRL) reported
@FG_squared @Shawhelp @bchydro And I get 9$ as a compensation. I understand the gesture but I would have zero issue if I'd been given a weeks notice. Right now this just feels like a wasted day for myself and others I was going to work with.
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Karl
(@karlsawatzky419) reported
@Shawhelp My internet is down in the North Kildonan area. Any thoughts?
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Кевін (Kevin Lloyd) 🇨🇦
(@kevinlovestech) reported
Just called Shaw Mobile on Mom's behalf about an issue. "I can't talk you to you about her account. You're not authorized." "Yes I am. That's exactly what we did the last time I called." "It's not here, I don't see it. You'll have to do it again." Grr. @Shawhelp
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miss.fiona.r
(@MissFionaR) reported
@Shawhelp We don’t have internet right now. We have nothing. We waited almost 2 weeks for a service call appointment today and no one showed up. Not happy.
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Ruth Kelly (she/her)
(@RuthKewlistmum) reported
Anyone else totally fed up with @Shawhelp tonight. The worst customer service ever.
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jaygreen
(@jaygree58721224) reported
@Shawhelp Are there issues in Canmore, AB? I can’t stream a movie without issues.
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BobbyB
(@Bobbyb81) reported
@Shawhelp Imagine watching hockey on Saturday night and your cable goes down! Horrible service! @shawcable
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Ian Seggie 🇺🇦
(@IanSeggie) reported
Wow @Shawhelp -- on top of garbage service the last several weeks, this "Fake Fibre" internet you sold us hasn't work all day. No using valuable data on my Telus iPhone to do work today. #ymm
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Cassey Hunter
(@casseymhunter) reported
How do you talk to someone that can actually help you at @Shawhelp?? I’ve been trying to get a tech for 2 months here. Had two no shows this week and they keep saying it’s “fixed” when I call. It really isn’t. It’s actually always worse.
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Sarah Blyth
(@sarahblyth) reported
Hey @ShawInfo we need internet at 141 E Hastings in Vancouver. We are a life saving overdose prevention site. We are having trouble getting service please help.
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Mike Fricker 🇨🇦 Christian Priest ASD C-PTSD🖖☯️
(@M_S_Fricker) reported
Hey @ShawInfo your service has sucked the last couple of days in the Clareview area. It keeps dropping out. Router says all is fine but no Internet. Which is really a piss off at night when I'm stuck up sleepless. And during the day when my wife is trying to earn a living. Fix it