Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 277
Calgary, AB 210
Surrey, BC 161
Edmonton, AB 130
Burnaby, BC 30
Coquitlam, BC 28
Winnipeg, MB 22
Toronto, ON 22
North Vancouver, BC 21
Victoria, BC 19
Langley, BC 16
Montréal, QC 12
Red Deer, AB 12
Maple Ridge, BC 11
New Westminster, BC 11
Sidney, BC 11
Coquitlam, BC 10
Port Coquitlam, BC 10
Richmond, BC 9
Nanaimo, BC 8
Duncan, BC 7
Abbotsford, BC 7
Nelson, BC 6
Sherwood Park, AB 6
Creston, BC 5
Saskatoon, SK 5
Powell River, BC 5
Chilliwack, BC 5
St. Albert, AB 4
Parksville, BC 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • ubereasy Adrian (@ubereasy) reported

    @bacon_darth @Shawhelp Same my internet is down

  • 10piepiek PK (@10piepiek) reported

    @Shawhelp @Shawhelp I sent a DM with the information a while ago and I have not received a response. My internet is down again and this is becoming very frustrating I need Wi-Fi for work and I have a lot of important meetings to attend

  • arpitsandhu97 Arpit Sandhu (@arpitsandhu97) reported

    @Shawhelp any timeline on when the fix in SE Edmonton will happen?

  • kaclk Kayle Clark (@kaclk) reported

    All I’ve been able to get from @Shawhelp on the phone was that there’s an outage in southeast Edmonton and they’re investigating. Pretty bad time for that to happen given all the people working at home.

  • kaclk Kayle Clark (@kaclk) reported

    My alarm system (@ring) notified me that the wifi was down at 11:35 MST if that helps @Shawhelp. So it’s been down for nearing an hour now.

  • morningtroll Tina Gillis (@morningtroll) reported

    @Shawhelp I don't know it offhand. My point is for Shaw to report a massive outage, the reasons for it, and expected length of the outage without customers having to seek out this information from other sources. My texts from my coworkers prove it's not just me.

  • Annabiersack10 .Anna.Biersack.Bitch. (@Annabiersack10) reported

    @Shawhelp if y’all could dm me back I’d appreciate it I’m sick of having such crappy internet and y’all saying it’s where my router is but it’s been in the same place for 3 years and was never this bad

  • FreeBirdSafety FreeBird Safety (@FreeBirdSafety) reported

    @ShawInfo @ShawClassic Questioning your numbers as the CCTS reports #Shawcommunications is the worst company for violations and screwing over customers

  • earlydurrrly Earle C (@earlydurrrly) reported

    @Shawhelp hello! Is there a TV service outage in the Burnaby area? 😱

  • DS90Media DS90 Media (@DS90Media) reported

    @ShawInfo would love an update on if my internet is ever going to get installed? Your tech no showed me on Tuesday and I have yet to receive an update on when I'm supposed to receive the service I booked a month ago...

  • Tools2uTracey Tracey (@Tools2uTracey) reported

    @Shawhelp @OliverOliverorr I’m calling head office in Calgary again as my services down again after tech came to home 2 days ago.

  • yegDavid David, a regular truck guy. (@yegDavid) reported

    If I have to work from home, and my ISP has an outage for an hour, preventing me from working, can I expect to see a credit for my hourly rate on next month's bill? Asking for Southeast Edmonton. @Shawhelp

  • oldguyupstairs Super Seanic (@oldguyupstairs) reported

    @bacon_darth @Shawhelp Yup Outage. This many devices offline should trigger RAC to roll plant technician. All we can do is wait for them to trace the problem and replace the blown mod or fuse.

  • Nicolezand Nicole Marie (@Nicolezand) reported

    @Shawhelp I've sent you a dm, is there any known issues with Bluecurve tv this morning? I can't get into my account.

  • SlurpeeNinja1 SlurpeeNinja (@SlurpeeNinja1) reported

    @Shawhelp help!! My upload is completely dead right in the middle of my stream :<

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