Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

Less
More

shaw Hero Image

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 156
Edmonton, AB 101
Vancouver, BC 95
Surrey, BC 52
Victoria, BC 34
Toronto, ON 21
Winnipeg, MB 21
Coquitlam, BC 14
Medicine Hat, AB 8
Saskatoon, SK 7
Langley, BC 7
Airdrie, AB 7
Nanaimo, BC 6
Montréal, QC 5
Kelowna, BC 5
Sherwood Park, AB 5
Maple Ridge, BC 5
Burnaby, BC 5
North Vancouver, BC 4
Coquitlam, BC 4
Richmond, BC 4
Guelph, ON 3
West Kelowna, BC 3
Cochrane, AB 3
Red Deer, AB 3
Creston, BC 3
New Westminster, BC 3
Abbotsford, BC 2
Comox, BC 2
Lethbridge, AB 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • ThatIndianArmy1 That Army Brat (@ThatIndianArmy1) reported

    Officially switching from @ShawInfo to @TELUS because of @ShawInfo bad customer service, bad connectivity and lack of transparency in sharing estimates about outage times.

  • kellybrocklesby Kelly Brocklesby (@kellybrocklesby) reported

    @Shawhelp @marionetta Our business has been down for 24 hours. No phone, internet and no interact machine. I have sent a DM but am not getting an answer. Time to switch our phone lines back!!

  • etomboulian Evan (@etomboulian) reported

    @Shawhelp @robynks I dont think anyone, even you, considers 30 hours of outage to be "doing everything humanly possible". Like she said, joke. Get us an ETA.

  • nicksimard Nick Simard (@nicksimard) reported

    @simon_ook @bchydro I don’t get why a power outage in a relatively small area (149 people affected) means that I don’t have Internet kilometers away from there. Does @Shawhelp not have backup measures for this sort of thing? No other way to restore service?

  • ayamechronicles ᜁ̊ᜇ̵̊ᜐ᜔ (@ayamechronicles) reported

    @Shawhelp our internet in Langley is still down and the data is super slow, like there’s no data as well. When is it gonna be fixed? 😫

  • mcneal_wayne Wayne McNeal (@mcneal_wayne) reported

    @ShawInfo You have to be joking! Mine is so slow the test needle doesn't move.

  • bchydro BC Hydro (@bchydro) reported

    @MrPremji @Shawhelp @MrPremji Hi there, we understand your frustration. Due to extensive damage from a fire, crews are still waiting to access some of our damaged equipment. We're hoping to receive an update between 12 p.m. and 2 p.m. today. We appreciate your patience at this time.

  • sc2019de porygon (@sc2019de) reported

    One year into a global pandemic, @ShawInfo has demonstrated themselves to be an unreliable and frankly unpleasant service provider. I am not impressed.

  • Tentaskyr 🐙Tentaskyr 🐙 (@Tentaskyr) reported

    @LoyalWolfy @Shawhelp My internet is still throttled down to 14mbps down and 17mbps up. Paying for their Fibre+ plan of 1gif down and 100mbps up.

  • ObiOnyemaobi Sabastien Obi Onyemaobi (@ObiOnyemaobi) reported

    @Shawhelp This does not explain how a multi-billion dollar corporation, with customers province-wide, does not have a plan in place for network redundancy in the event of a catastrophe. Redundancy is a must in the ISP world, especially to avoid these types of issues.

  • Tarbuckle69 Tarbuckle (@Tarbuckle69) reported

    @Shawhelp Our office on Henning Drive has had no internet or phone service for hours now. Is there an outage in this area, and is there an estimate for when service will be restored?

  • marionetta marionetta (@marionetta) reported

    @Shawhelp Thank you. I'll wait until the service comes back up and then contact you.

  • chels17D Chelsea D (@chels17D) reported

    It seems like the @bchydro outage from the fire Monday night is fixed 🙌🏼. Now hopefully we can get @Shawhelp working and be back to 100% #LangleyBC #greatwork

  • tahanmartins tahan (@tahanmartins) reported

    @ThatIndianArmy1 @Shawhelp The BC Hydro outage seemed to have disappeared at 9:00 am.

  • ObiOnyemaobi Sabastien Obi Onyemaobi (@ObiOnyemaobi) reported

    @NEWS1130 @ShawInfo @Shawhelp This Shaw outage is the third major outage that we've experienced in the last month. Why would a single fire cripple all Shaw services? Completely unacceptable.... Especially when people are working from home and cannot access anything externally!

Map Check Current Status