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Shaw

Shaw Outage Map

The map below depicts the most recent cities worldwide where Shaw users have reported problems and outages. If you are having an issue with Shaw, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Surrey, BC 41
Vancouver, BC 148
Calgary, AB 182
Edmonton, AB 112
Medicine Hat, AB 4
Salmon Arm, BC 2
Toronto, ON 27
Quesnel, BC 4
Duncan, BC 8
Sioux Lookout, ON 1
Burnaby, BC 6
Lethbridge, AB 4
Courtenay, BC 2
L'Assomption, QC 1
Waterloo, ON 1
Montréal, QC 5
Dawson Creek, BC 1
Saskatoon, SK 6
Kelowna, BC 2
North Vancouver, BC 15
Beaumont, AB 2
Sherwood Park, AB 8
Winnipeg, MB 29
Prince George, BC 4
Spruce Grove, AB 4
Maple Ridge, BC 3
Agassiz, BC 1
Osoyoos, BC 1
Victoria, BC 10
Cochrane, AB 2
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • MaryPChipman
    Ugabug (@MaryPChipman) reported

    @Shawhelp Now the old TV box doesn't work & the new one to replace the defective one sent us won't arrive until Friday. This 'easy self-install' cost me a half-day & cost Rogers Shaw 3 hours of tech time, just so it could save a few bucks by not sending a techie. And we pay $$$$ for this.

  • McJohnson922
    Matthew Johnson (@McJohnson922) reported

    @Shawhelp So yeah, you'll have to forgive me if I'm not particularly inclined to spend my Christmas Eve on the phone with tech support, with high chances of it being the same unhelpful support guy as last time.

  • jonismrnibs
    Jonathan (@jonismrnibs) reported

    I miss the coaxial days. Live sports are delayed so bad that sports apps notifications go off first @Shawhelp

  • SmileyYYC
    Bella Bee (@SmileyYYC) reported

    Game 7 and @shawhelp is DOWN!!!!!!!!!! #okcvssas #nba #Shaw

  • laxbird
    Common Sense Politics Please (@laxbird) reported

    You just have to love the ****** @Shawhelp service. They give you chat service that doesn't work for Shaw. Then give you a number that doesn't have service. How are you suppose to contact these people.

  • ZiadFazel
    Ziad 😷 Fazel 🇨🇦🇺🇦💉 (@ZiadFazel) reported

    @Shawhelp You’ve admitted you can’t access my account. So what good is sending you a DM? This is my real name. Tell your management to look up my file in your records and fix the problem identified and admitted in your own logs. Entire problem + solution are WITHIN @Rogers. So fix it.

  • TomiukCurtis
    Curtis Tomiuk (@TomiukCurtis) reported

    Hey @Shawhelp why has my internet gone down 2 times in the last week? Not very impressed.

  • RickAlsop
    Rick Alsop (@RickAlsop) reported

    @Shawhelp Says no outages on site but down detector says otherwise. I did call and can’t wait on hold for several hours for an automated reply.

  • P_u_f_f_i_n_
    j a (Puffin) (@P_u_f_f_i_n_) reported

    @Shawhelp bonus points that i got a call trying to sell me a new plan with you guys 5 minutes ago, but i can't get you to come out and do the customer support required for my internet to work.

  • LindsayWiebeRD
    Lindsay I.R Wiebe (@LindsayWiebeRD) reported

    @Shawhelp I just came home and tried these. My internet is still down.

  • jskapin
    Jenn (@jskapin) reported

    @Shawhelp What can I do to speak with an actual representative? I was emailed to call or login to update my billing info. The app doesn’t work, logging into my account doesn’t work (I get the “oops! Something went wrong!” page), and I get disconnected when I call in to speak with

  • truebusterflash
    Don T Beakunt (@truebusterflash) reported

    @Shawhelp I messaged you days ago without a response. Your app also won’t work so attempting to chat with tech support is not an option and now I’ve been on hold for 40min. Your sales calling to lock me in again is poor timing considering the current issues.

  • GuyBarnabe
    Guy_Barnabe (@GuyBarnabe) reported

    @Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…

  • j4stW4tching
    j@stW@tching (@j4stW4tching) reported

    @Shawhelp aeems that roger/shaw internet in ellerslie edmonton is dropping a lot? Any issues in this area?

  • M_S_Fricker
    ️Mike Fricker 🇨🇦 Christian Priest AuDHD CPTSD☯🖖 (@M_S_Fricker) reported

    @ShawInfo @Rogers Things got worse. Especially your customer service.

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