Shaw Outage Map
The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 137 |
| Vancouver, BC | 95 |
| Edmonton, AB | 78 |
| Surrey, BC | 46 |
| Winnipeg, MB | 20 |
| Toronto, ON | 18 |
| Coquitlam, BC | 10 |
| Langley, BC | 8 |
| Victoria, BC | 7 |
| Burnaby, BC | 7 |
| Airdrie, AB | 6 |
| Richmond, BC | 5 |
| Saskatoon, SK | 5 |
| Medicine Hat, AB | 5 |
| Red Deer, AB | 5 |
| Montréal, QC | 5 |
| North Vancouver, BC | 4 |
| Creston, BC | 4 |
| New Westminster, BC | 4 |
| Abbotsford, BC | 4 |
| Coquitlam, BC | 3 |
| Maple Ridge, BC | 3 |
| Sherwood Park, AB | 3 |
| Nanaimo, BC | 3 |
| Courtenay, BC | 2 |
| Kelowna, BC | 2 |
| Port Moody, BC | 2 |
| Port Coquitlam, BC | 2 |
| Penticton, BC | 2 |
| Powell River, BC | 2 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Pamela
(@Pamela58817906) reported
@Shawhelp Channel 8 Global is cutting in and out again. This happens so much, it’s awful. Thanks
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Dylan McCall
(@dylanmccall) reported
@Shawhelp That doesn't explain it, though. It just tells me you're offering a service that looks _suspiciously_ like cable internet except somehow more expensive than your competitor's fibre internet. One thing I'm curious to know is where the fibre stops and the coax begins.
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Robyn
(@RobynLeanne16) reported
@Shawhelp DM sent. Internet still down
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Aaron Argo
(@aaronargo) reported
@Shawhelp Any timeline on getting service back up in North kildonan MB?
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JTests
(@jonnypance) reported
@ShawInfo Funny how you charge premium fees equal to other providers’ Fibre services but cap at 10 up 20 down. (Slow 🐢) Then, you instantly charge 400$ when someone cancels for unreturned modems. Ur going to get ur modems... patience, @ShawInfo... like dealing with the mafia. Mail = 🐢
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Daman
(@DJDa_Mane) reported
@Shawhelp Trash service
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Neil Levine
(@neilclevine) reported
@Shawhelp Not me. My poor friends in YEG.
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Patricia Kaliciak
(@TrishKaliciak) reported
@Shawhelp @Radiojayoz Just checked my Shaw website account on mobile and it’s not working.
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🅱️IG RIFF 🅱️LAINEY
(@BlaineKuzemczak) reported
@Shawhelp The entire town of Sioux lookout is dealing with less than 1mbps of upload speed and none of your agents seem to give a ****. Many of us are working from home or are students and can’t even interact in a zoom meeting.
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Mario
(@Mario_723) reported
@Shawhelp maybe next time your tech comes out to fix the internet have them let the resident know they arrived before disconnecting cables in the alley. I had a scheduled appt but it was not until after I lost internet mid-customer call I was made aware you were on-site. #fail
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Maple Bacon Photography
(@MapleBaconPhoto) reported
@Shawhelp is your mobile network down? My cellphone has been without cellular service all morning.
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Red 5, standing by
(@dustrock) reported
@Shawhelp pretty disappointed with the Shaw service on our office move. Telling us will take 30 days!!! to have our phones transferred over. From today. Though we ordered the change May 17. Unreal. Internet supposed to be done last Friday, won't be done until tomorrow
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Laurie
(@label_assumed) reported
Customer Service: @ShawInfo scheduled an appointment today & failed to show. Rather than accepting responsibility & resolving their error, I’ve wasted an hour on a messaging app getting nowhere. #CustomerExperience #fail #shawcommunications
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🅱️IG RIFF 🅱️LAINEY
(@BlaineKuzemczak) reported
@Shawhelp Day 8 of terrible service! Might switch over to starlink or back to bell at this rate!
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Spooder
(@spiderbenb1) reported
Do you guys call to talk about internet plans or do I hang up now? @ShawInfo