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Shaw

Shaw Outage Map

The map below depicts the most recent cities worldwide where Shaw users have reported problems and outages. If you are having an issue with Shaw, make sure to submit a report below

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edmonton, AB 153
Winnipeg, MB 45
Spruce Grove, AB 3
Calgary, AB 207
Port Coquitlam, BC 2
Chilliwack, BC 4
Surrey, BC 56
Vancouver, BC 121
Vernon, BC 2
Schreiber, ON 1
Burnaby, BC 3
Montréal, QC 6
Lethbridge, AB 5
Thunder Bay, ON 3
Saskatoon, SK 12
Aberdeen, BC 1
Coquitlam, BC 14
Campbell River, BC 3
Toronto, ON 21
Richmond, BC 4
Sidney, BC 4
Abbotsford, BC 6
St. Albert, AB 3
Dryden, ON 1
Coquitlam, BC 4
Duncan, BC 2
Nanaimo, BC 8
North Vancouver, BC 5
Victoria, BC 41
Hope, BC 3
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • donzerino
    Don (@donzerino) reported

    @ShawInfo internet has been down for 13 hours. Outages all over the place. Surely you’re almost done fkn around.

  • advid
    David (@advid) reported

    @Shawhelp what can you tell us about the cause of this outage?

  • RyanCreamore
    Ryan Alexander Creamore (@RyanCreamore) reported

    @Shawhelp I know. You’ve said the same thing to many others. As a remote employee, this is a ridiculous length for an outage and calls to question whether your breaching our agreement to provide the contracted service.

  • Chanellover87
    Neetu Tobin (@Chanellover87) reported

    @Shawhelp the supervisor hailey was so awful. The lack of any compassion is ridiculous. I will be reaching out to #global #ctv tells me she has no compassion I could have called and paid my bill. Like I’m begging you to listen. Horrible service

  • OilersJohn
    x - Oilers John 🇨🇦 ✈️ (@OilersJohn) reported

    @97OrangeCrush29 @ShawInfo Shaw is the worst. I switched to Telus years ago. I will never go back.

  • schlshrub
    Frandeezy (@schlshrub) reported

    @Shawhelp @devonbcls How about an update more current then 6 hours ago? This is ridiculous. Not only are we without service but we all end up using and being charged for the data we’re going through on our phones. Never any consideration given to this when there is an outage. 😡

  • MomKP22
    Mrs. K ♓ (@MomKP22) reported

    @RonaldNHughes Yeah we are out too, over 13 hours now. No word from @ShawInfo @Shawhelp on fix time or what happened? Eating up my phone data 🤬 So aggravated. We are calling Telus tomorrow too. I can be patient, but need info first. This radio silence is infuriating, everything OUT!

  • Chanellover87
    Neetu Tobin (@Chanellover87) reported

    @Shawhelp so will I get any response? Or is it only money that you are after as a company. @ZiyahKarmali maybe you can help me. #ctv #global #citytv

  • AllenLaing
    Allen Laing (@AllenLaing) reported

    @Shawhelp well day 2 of no services . Still no real updates other than working hard. Ironically today I received my invoice for payment. How about a truthful response on what is happening and when can I see service resume?

  • AliasMomma
    Nicole Yerxa (@AliasMomma) reported

    @Shawhelp Any outages reported in Red Deer County? Having trouble with our phones

  • _majorDave_
    David Major (@_majorDave_) reported

    @Shawhelp Update from Mission - Service is back online

  • natoyaista
    Natoya (@natoyaista) reported

    @Shawhelp Charlie, that’s unfortunate. It’s been the entirety of the day, there must be some other update available. Many folx are working from home or in my case doing online classes and rely heavily on the internet service shaw provides.

  • krista_brick
    Krista Brick (@krista_brick) reported

    @Shawinfo taking TWO weeks to send someone out to fix YOUR issue is inexcusable. My parents are missing the entire playoffs. They are seniors & watching hockey together (from separate provinces) is a treasured experience. You call that “customer service” ?? Disgusting.

  • RDubs001
    Rebecca Ward (@RDubs001) reported

    Hey @ShawInfo My parents internet has been going down daily for months. They have called customer service many times and the issue still isn’t resolved. This is very poor customer service. Can this please be resolved? Thank you. @Shawhelp

  • RyanCreamore
    Ryan Alexander Creamore (@RyanCreamore) reported

    @Shawhelp I hope to see a credit for all services that you are unable to deliver today during this outage.

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