Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 131
Vancouver, BC 94
Edmonton, AB 81
Surrey, BC 43
Winnipeg, MB 18
Toronto, ON 15
Coquitlam, BC 8
Victoria, BC 8
Burnaby, BC 8
Medicine Hat, AB 6
Red Deer, AB 6
Airdrie, AB 6
Langley, BC 6
Montréal, QC 5
Saskatoon, SK 4
Creston, BC 4
Sherwood Park, AB 4
Richmond, BC 4
New Westminster, BC 4
Abbotsford, BC 4
Maple Ridge, BC 3
Coquitlam, BC 3
Brampton, ON 3
North Vancouver, BC 3
Nanaimo, BC 3
Kelowna, BC 2
Port Moody, BC 2
Port Coquitlam, BC 2
Penticton, BC 2
Powell River, BC 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • Benzo39083209 Benzo (@Benzo39083209) reported

    @Shawhelp is Shaw internet down in surrey?

  • Phoenixx_w_r iSHAN (@Phoenixx_w_r) reported

    @Shawhelp 7hours and I still don't have internet. Contact the support snd tbey don't have any update nor an ETA on this. Who is going to compensate me on the hours of work I lost today?

  • JoseKidengan Jose Thomas (@JoseKidengan) reported

    @Shawhelp @ShawInfo 7 hours of internet outage and no one has a clue even after reporting it. Do something pleaseml.

  • feedjef Jeff (@feedjef) reported

    @Shawhelp @shawinfo @shawelp Just know your team charges me full price for data/calling/mms/SMS, when my data is faulty and MMs does not work at all. Tried to make me feel bad about asking why I am paying full price for a partial service that is taking 3+ weeks to solve.

  • feedjef Jeff (@feedjef) reported

    @ShawInfo @Shawhelp Just know your team charges me full price for data/calling/mms/SMS, when my data is faulty and MMs does not work at all. Tried to make me feel bad about asking why I am paying full price for a partial service that is taking 3+ weeks to solve.

  • geoffmichell Geoff Michell (@geoffmichell) reported

    @Shawhelp guys…..we’re trying to change our internet plan but having huge issues. Please Help!

  • jamespatyoung James Young (@jamespatyoung) reported

    Hey @Shawhelp you got better customer service than this? #potentialcustomer

  • Popgoestheworld Pop Goes The World📺 (@Popgoestheworld) reported

    @Shawhelp I have a Gateway box and all of a sudden the timeline on recordings and for shows has disappeared so can't see how much I am fast forwarding. Also, the "Last" button on the remote doesn't work. Why is that?

  • merryshari Shari parsons (@merryshari) reported

    @Shawhelp Good morning. My cable has been down since 1030 last night. Live in Cobble Hill BC. I saw a maintenance happening between 1200 and 0600 but it went off at 1030

  • davekorzinski Dave Korzinski (@davekorzinski) reported

    @Shawhelp I spoke to a customer service representative who said there was an outage in my building in Glenmore. Don't see it on the map but haven't had service in 3 hours.

  • JoseKidengan Jose Thomas (@JoseKidengan) reported

    @Shawhelp @Shawhelp again internet is down now. Insane

  • rreillyy Rachel Reilly-Lilje (@rreillyy) reported

    @Shawhelp @ShawInfo shaw’s customer service has just continued to get worse. I can’t remember the last time I had a good exp w them. Almost ready to bite the $ bullet and cancel

  • MikeWednesday08 MikeWednesday (@MikeWednesday08) reported

    @Shawhelp is there an outage or what? Internet is down.

  • KelliBuckreus Kelli Buckreus is still social distancing (@KelliBuckreus) reported

    @ShawInfo Looks like internet service is down in Morinville, AB. Is there an ETA for when it will be back up?

  • travkus Travis Kuschminder (@travkus) reported

    Is @Shawhelp down in #reddeer or is it just me…

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