Shaw Outage Map
The map below depicts the most recent cities worldwide where Shaw users have reported problems and outages. If you are having an issue with Shaw, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 151 |
| Duncan, BC | 7 |
| Vancouver, BC | 186 |
| Edmonton, AB | 111 |
| Maple Ridge, BC | 3 |
| Surrey, BC | 64 |
| Burnaby, BC | 4 |
| Vernon, BC | 2 |
| Winnipeg, MB | 36 |
| North Vancouver, BC | 11 |
| Coaldale, AB | 1 |
| Toronto, ON | 30 |
| Red Deer, AB | 7 |
| Sault Ste. Marie, ON | 2 |
| Parksville, BC | 2 |
| Campbell River, BC | 4 |
| Prince George, BC | 2 |
| Mississauga, ON | 1 |
| Kelowna, BC | 5 |
| 100 Mile House, BC | 1 |
| Langley, BC | 5 |
| Abbotsford, BC | 4 |
| Fernie, BC | 1 |
| Airdrie, AB | 2 |
| Invermere, BC | 1 |
| Weyburn, SK | 2 |
| Hamilton, ON | 1 |
| Trail, BC | 3 |
| Coquitlam, BC | 7 |
| Thunder Bay, ON | 4 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Lori Bird (@lorianebird) reported@sigurdson_chris @Shawhelp @Rogers What customer service? There isn’t any-at all!
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Hugh Gillis 🇨🇦 (@hgillis) reported@Shawhelp I haven't been able to login to my account in 2 months. I can't stream from any of my devices because I can't login. I"ve called your support 4 times and just keep getting told to try again in a week. Are you ever going to fix this problem?
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Ender (@Endfx11) reported@Shawhelp is there an outage in East Saskatoon right now?
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bc_2027 (@bc_2025_vision) reported@Shawhelp The feedback form seems broken. I filled in the * fields and submitted .. error msg? I checked several times? Please fix form? How do I submit my concern to decision makers? Thank you.
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Vandelay Industries Inc. (@Mowgz_1) reported@staceybrotzel @Shawhelp Stuck on CBC. Worst nightmare!!
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sarah (@punkwich) reportedlmao I switched my internet to my husband's name with @Rogers slash @ShawInfo and the nice man at the store said I had to call to cancel my current internet, can't do it in store, so I've called every day since Saturday and waited more than an hour on hold without getting thru
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Ryan Brackenbury (@slackerman10) reportedNobody should sign up for @Shawhelp useless customer service that only got worse since the merger. Billions made by these clowns and can’t even get to my house to fix recurrent issues for 48 hours. The amount I pay you should a guy on standby 24/7. #joke #ridiculous #Rogerssucks
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Ugabug (@MaryPChipman) reported@Shawhelp I have to return the old modem & the new TV box that didn't work. The 1st technician sent me a FedEx label but there's no FedEx in my neighbourhood. The 2nd technician said he was going to send me a label for Canada Post/UPS, both of which are far more accessible but he never did
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Guy_Barnabe (@GuyBarnabe) reported@Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…
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Guy_Barnabe (@GuyBarnabe) reported@Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…
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bc_2025 (@bc_2025_vision) reported.@Shawhelp is #Shaw help gone ...
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Guy_Barnabe (@GuyBarnabe) reported@Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…
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Marty Chan (@Marty_Chan) reported@Shawhelp Is there an outage in Edmonton? I am in Forest Heights and my internet is out. I rebooted the router twice. No luck.
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Lindsay I.R Wiebe (@LindsayWiebeRD) reported@Shawhelp Because it’s a loud modem from the start/ in general. The worst modem I’ve ever had. I honestly miss our old modem.
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DJ Phoenix (@DJPh03NiX) reported@Shawhelp Doesn’t help. Same issue both on the website and the mobile app.