Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• Shaggy Nottingham (@muppetsachs) reported 5 minutes ago

  @Shawhelp Are you having Internet issues in SW Calgary. Can’t even access Gateway or App

• Cee 🏳️‍🌈 (@crouhana) reported 10 minutes ago

  After 5 years with @TELUS , officially switching to @ShawInfo due to the worst client and loyalty service from TELUS.

• Tahailer (@ConcreteJesus54) reported 10 minutes ago

  @DuncanKetcheson @Shawhelp I'm pretty sure it has to do with the construction they were doing last year that they didn't finish, and the ground thawing out now. The lines were suppose to be replaced but it never happened yet

• Dennis Koch (@DennisKoch10) reported 18 minutes ago

  The answer from @ShawInfo: Good morning! I'm sorry to hear about the poor experience! The BlueCurve modem is not discontinued. Only the older Hitron modem is discontinued and we would still like them back! (1)

• Duncan Ketcheson 🍥 (@DuncanKetcheson) reported 18 minutes ago

  @ConcreteJesus54 @Shawhelp bro please help my guy out this is nuts and has been happening for months, he isn't the account holder for the household but yikes dude

• Carly (@carlton022) reported 22 minutes ago

  @Shawhelp is there an internet outage in Calgary region? I haven’t been able to connect for the past 15 minutes

• Lisa Ricciardi (@Ilovetrees68) reported 24 minutes ago

  @Shawhelp You guys don't make it easy. This is the tv in our lunchroom at work. We have your satellite on the roof and we have no picture quality at all and this has been happening for yrs. I am not the customer it's the city of Mississauga that is.

• Will Watson (@WillWatson27) reported 26 minutes ago

  @Shawhelp Service has been down for the last 5 hours in Vancouver, any updates?

• sarah (@sarahmatthes_) reported 29 minutes ago

  so we’ve been without wifi for a week and all @ShawInfo can say is “we’re working on it from the back end”. ******** you have been working on it for a week wtfffff

• Garrett K (@GarrettKwan) reported 31 minutes ago

  @Shawhelp day 4 of no service since scheduled start. Hopefully someone from your organization can set up a new customer. Extremely disappointed here. Appointment from April 2 cancelled.

• Degree5ive (@degree5ive) reported 31 minutes ago

  @Shawhelp That's all? Your internet is not working

• 1mom2G (@1mom2giants) reported 35 minutes ago

  @Shawhelp not sure if this also works for Shaw mobile, but we're having network drop issues like crazy today and Nanaimo is it a known issue

• Dillon Andersen (@AwesomeFatGuys) reported 35 minutes ago

  @shawhelp Why would you perform maintenance and not tell anyone? What the hell are you thinking? When routers reboot it's kind of a problem.

• Chris (@Chris27772374) reported 36 minutes ago

  @Shawhelp worst support service ever. Outages? Can’t find them. Chat.. slowest response from agent ever.. literally stalling the chat. Phone.. automatic hang up after 15 minutes..

• Jessevd (@Jessevd) reported 36 minutes ago

  @Shawhelp can you confirm there's an outage in the Kelowna area? My modem and wifi APs all look good but have no connectivity

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