Shaw Outage Map
The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Vancouver, BC | 331 |
| Calgary, AB | 266 |
| Edmonton, AB | 208 |
| Surrey, BC | 182 |
| Winnipeg, MB | 47 |
| Burnaby, BC | 29 |
| Toronto, ON | 27 |
| Coquitlam, BC | 26 |
| Victoria, BC | 25 |
| North Vancouver, BC | 22 |
| Red Deer, AB | 18 |
| Langley, BC | 15 |
| Sault Ste. Marie, ON | 11 |
| Maple Ridge, BC | 10 |
| Abbotsford, BC | 10 |
| Coquitlam, BC | 10 |
| Saskatoon, SK | 10 |
| Sidney, BC | 10 |
| Port Coquitlam, BC | 10 |
| Nanaimo, BC | 9 |
| Sherwood Park, AB | 9 |
| New Westminster, BC | 9 |
| Lethbridge, AB | 8 |
| Richmond, BC | 8 |
| Montréal, QC | 7 |
| Creston, BC | 6 |
| Duncan, BC | 6 |
| St. Albert, AB | 6 |
| West Kelowna, BC | 6 |
| Fort McMurray, AB | 5 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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sirHermitCronefromHHT
(@Ashleychasesno1) reported
@adolwyn @Shawhelp It's been 10 years since I've been a Shaw customer & I don't miss them!
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cm
(@Crackmacs) reported
@adolwyn @Shawhelp nope no issues today
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Gillian
(@raisingarrowsX3) reported
@Shawhelp really crappy that you didn't bother to tell @TekSavvyCSR as soon as you knew Fort Mac was out. After time wasted on the phone troubleshooting you finally let them know why internet is down so they could tell customers. Still down with no ETA. Over 12 hours.
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Tom Thomson
(@fotogtom) reported
@Shawhelp But people are expected to take time off work to hang around for hours so you can come at your convenience right?
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🎨Christina Kirilo
(@ckirilo) reported
@Shawhelp I lost my card that has my internet password. Can you help me?
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Nylka
(@Kellervo) reported
@Shawhelp There any update or ETA on the Calgary outage? Going on 12 hours...
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My Info
(@defaultprofilex) reported
@ShawInfo my Blu curve boxes can't keep up with a 4k signal despite being 700 Mbps... Pretty outages for almost 200 bucks a month
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Courtney Fantinato
(@CourtFantinato) reported
@Shawhelp @KtownRob It’s been over 5 hours since the last update, and over 12 hours down, any ETA now?
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Jeff Lambe
(@JeffLambe) reported
@Shawhelp @Kellervo I have to work from home tomorrow. I'll send Shaw my mobile hotspot bill if service isn't restored by tomorrow morning.
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Beth Allan
(@adolwyn) reported
@iansu @Shawhelp Well crap.
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Red Wilson
(@Red__Wilson) reported
@Shawhelp So was this a fire or a hack because this seems a bit much for a regular outage.
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Gillian
(@raisingarrowsX3) reported
@Red__Wilson @Shawhelp That's what I'm saying lol. It's been out since I woke up at 4am... I have service through another company on Shaw lines and Shaw didn't even bother communicating with them about an issue then told them it's a "cut line" 🧐
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Tuttoposto
(@Tuttoposto1) reported
Any updates on outage in AB @Shawhelp ? Last update was 4 hours ago and no internet since 6 am.
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Robert Leighton
(@KtownRob) reported
@Shawhelp Any update to when a resolution will be?
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Justin Mulrain
(@jmulrainn) reported
@Shawhelp This really is in poor taste yall sitting down here with people in downtown having no service
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