Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 322
Calgary, AB 255
Edmonton, AB 183
Surrey, BC 176
Winnipeg, MB 41
Burnaby, BC 27
Coquitlam, BC 27
Toronto, ON 25
North Vancouver, BC 22
Victoria, BC 21
Langley, BC 18
Red Deer, AB 15
Maple Ridge, BC 11
Sault Ste. Marie, ON 11
Montréal, QC 10
Sidney, BC 10
New Westminster, BC 10
Port Coquitlam, BC 10
Coquitlam, BC 10
Nanaimo, BC 9
Sherwood Park, AB 8
Saskatoon, SK 8
Richmond, BC 7
Lethbridge, AB 7
Duncan, BC 6
Nelson, BC 5
Abbotsford, BC 5
Creston, BC 5
Fort McMurray, AB 5
Parksville, BC 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • HS_CaIn Hs (@HS_CaIn) reported

    @Rogers wanting to take over @ShawInfo while convincing regulators that @Verizon entry to Canada would be detrimental is exactly the greed that we don't want in #Canada. #Canadians pay the highest cost for cell service for now we know has no redundancy for system failure.

  • bcdancenut Lisa Nerpio (@bcdancenut) reported

    @Shawhelp Is Shaw Webmail down? Getting a 404 error trying to access it and can’t send an email from my iPhone.

  • skatewithpuck Oddmanrush (@skatewithpuck) reported

    @Shawhelp Thanks for reaching out. I've checked the service page. There was no service outage in my area. I had to contact your online support and rebooked an on-site inspection. My son is taking online courses in his summer school of Gr 11. He is heavily dependent on this link.

  • sidramatik Sidra Mahmood (@sidramatik) reported

    @CelesteCote @jansensan @ShawInfo Totes. Asking for my first name, last name, phone number, email, and full postal code - and those being mandatory to access a "free" service... C'mon.

  • AllisonMcnab Allison 🍁 (@AllisonMcnab) reported

    @Shawhelp I don’t really need help, I just think it’s unhelpful to send new equipment to a senior citizen and then not allow someone to help her set it up. I got it sorted out, just a terrible decision

  • CanativeEnergy Raylene Whitford (@CanativeEnergy) reported

    @JayIsPainting @Shawhelp I had Xplornet for 2 years and always had issues… so I broke down and got Starlink for my rural home. It’s $20 more but I couldn’t be happier with it.

  • jmneave Jackie🇨🇦 🍫 (@jmneave) reported

    @JayIsPainting @Shawhelp I switched to Telus a few years ago and have no regrets. They just sent someone out to check our lines as there have been issues in my area. They called me to provide better service and send a tech! #nocomplaints

  • dickotomy **** (@dickotomy) reported

    @Shawhelp I assume that’s a no for a Cochrane wide issue. I’m only home for a few more minutes for lunch, but I’ll reach out after work if it’s still acting up.

  • DJF008 David Faykosh (@DJF008) reported

    @Shawhelp Shaw problems again. Really annoying. Glad I have a backup to Shaw.

  • L_Whiting Larry Whiting (@L_Whiting) reported

    @Shawhelp Hi guys, a company in U.S. has sent me an email with 1-800 number to call, but when I do on my Shaw home phone, won't go through, just a lot of beeps like a busy signal, tried several times. What gives with Shaw Home Phone?

  • Happyjustice4 Justice.Happy is 99% vaxxed!!!! (@Happyjustice4) reported

    @Shawhelp Thank you but this does not help me. I just want tv plans. Not bundles w internet. Can you link me to that?

  • JamesKello James Kellough (@JamesKello) reported from Winnipeg, Manitoba

    @Shawhelp I've got a service outage in the R2Y 2K4 postal code. What's your restoration ETA?

  • jensonjr11 Jenson Fadriquela Jr (@jensonjr11) reported

    @Shawhelp i don't understand, everytime i connect to our wifi my wifi is slow, i restart my phone and the blue curve still slow! But connect other network everything is fast

  • fabfrugalmama Lisa @fabfrugalmama (@fabfrugalmama) reported

    I'll never understand how @Rogers thinks that a $2 refund on my next bill will make up for the lost productivity and business during the outage. That's not a goodwill gesture, that's a slap in the face. And don't get me started on the @ShawInfo merger... BAD idea. #rogersoutrage

  • dickotomy **** (@dickotomy) reported

    @Shawhelp Any issues reported out in Cochrane? TV won’t load and internet is wicked slow.

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