Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 206
Edmonton, AB 147
Vancouver, BC 127
Surrey, BC 55
Winnipeg, MB 44
Victoria, BC 42
Toronto, ON 22
Coquitlam, BC 13
Saskatoon, SK 11
Nanaimo, BC 10
Sherwood Park, AB 9
Medicine Hat, AB 9
Langley, BC 8
Maple Ridge, BC 7
Abbotsford, BC 6
North Vancouver, BC 6
Kelowna, BC 6
Airdrie, AB 6
Montréal, QC 5
Richmond, BC 4
Sidney, BC 4
Coquitlam, BC 4
Cochrane, AB 4
New Westminster, BC 4
St. Albert, AB 3
Duncan, BC 3
Hope, BC 3
Lethbridge, AB 3
Port Moody, BC 3
Guelph, ON 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • justinjjhcs JustinCardinalSchub (@justinjjhcs) reported

    @Shawhelp is there an outage in nw Calgary

  • PopcornWT Is This Necessary? (@PopcornWT) reported

    @Shawhelp internet outage in Victoria. The phone service says it's a known service interruption but no updates on the website. Any info? Not great for WFH.

  • emilapedia EmileM (@emilapedia) reported

    @Shawhelp are u guys having issues in South St Vital in Wpg. Came home to a flashing orange light on the router. Can't get through your chat line either.

  • CanadianKitty1 🇨🇦~ J. Mal....🍁🌎🏳️‍🌈🇨🇦 (@CanadianKitty1) reported

    @Shawhelp Hi No internet service here since sometime before 4:30 AM. Westend Edmonton. Please advise.

  • zedlacher Pete Zedlacher (@zedlacher) reported

    @eric_wilhite @Shawhelp Ok, that’s good to know I’m not alone with this. Their tech support messaging is not responding either.

  • jeremymanzana Jeremy (@jeremymanzana) reported

    @Shawhelp is the internet down? Family in Richmond and myself in Vancouver lost internet at the same time.

  • DanAlmondDan Daniel D Kitteringham (@DanAlmondDan) reported

    @Shawhelp Again, our internet is out. Every night this week at 8;30 pm until late the next morning our internet goes offline. I've been trying to tell you and your agents this. One agent made a service call for me but only because none of you would admit that Shaw is causing these outages

  • danszabo Dan Szabo (@danszabo) reported from Willow Point, British Columbia

    So @Shawhelp, the internet/phone is down in Bonnington and no techs on it until July 8? That true?

  • eric_wilhite Eric Wilhite (@eric_wilhite) reported

    @zedlacher @Shawhelp Usually I’d say the problem is you, but tonight it appears that isn’t the case

  • Blow483 Brendan (@Blow483) reported

    @Shawhelp Shows chestermere Kinniburgh area which we are is restored as of 21:50 but still no service for us

  • accamp187 Drew Campbell (@accamp187) reported

    @Shawhelp Internet has been down for an hour here in lloydminster flashing green on bluecurve

  • ConnorSnow17 Connor Snow (@ConnorSnow17) reported

    @Shawhelp is there an outage in southeastern Alberta? No outage notice but resetting the router has not helped.

  • Blow483 Brendan (@Blow483) reported

    @Shawhelp @ErikVyyc It lists all of southern Alberta to having outages but only few fix in progress for parts of Calgary no info for chestermere and been out over an hour

  • ErikVyyc Erik Van den Eynden (@ErikVyyc) reported

    @Shawhelp any timelines for restoring service in Chestermere from the storm?

  • Blow483 Brendan (@Blow483) reported

    @Shawhelp Just had one of the worst customer service experiences with online agent Onika WYN6 couldn’t give me a definitive answer on why outage page was wrong and then just left the conversation before I was finished 🤬

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