Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 314
Calgary, AB 238
Surrey, BC 173
Edmonton, AB 164
Winnipeg, MB 40
Burnaby, BC 28
Coquitlam, BC 26
Toronto, ON 24
Victoria, BC 22
North Vancouver, BC 22
Langley, BC 16
Red Deer, AB 15
Coquitlam, BC 11
Sault Ste. Marie, ON 11
Montréal, QC 10
Sidney, BC 10
New Westminster, BC 10
Maple Ridge, BC 10
Nanaimo, BC 9
Port Coquitlam, BC 9
Saskatoon, SK 8
Sherwood Park, AB 7
Richmond, BC 6
Duncan, BC 6
Lethbridge, AB 6
Thunder Bay, ON 5
Nelson, BC 5
Abbotsford, BC 5
Fort McMurray, AB 5
Parksville, BC 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • MeharBhogal MeharBhogal (@MeharBhogal) reported

    @Shawhelp hi. Service outage in the endowment lands. Any ETA for when it will be back up? Thanks.

  • ItsTylerG_ Tyler, The Creator (@ItsTylerG_) reported from Surrey, British Columbia

    @Shawhelp you guys still down? i know there’s been service outages in Surrey n i’m currently affected, jus wanna know a possible ETA :)

  • ShafRC Shafin Rehman (@ShafRC) reported

    @Shawhelp Just lost home internet and TV services in Surrey, BC. I'm assuming the incoming wind storm is causing a problems already?

  • TvCooken CookenTV (@TvCooken) reported

    @Shawhelp What's the deal with Northern Alberta users receiving high ping to servers in the US? Seems to be a routing problem a lot of users are reporting including myself.

  • KCwvbc kc 🍩 🏴‍☠️🇨🇦 (@KCwvbc) reported

    @Shawhelp I saw that on your website but it says service will be retired when the hydro situation is fixed and it was fixed a while ago. We still have no phone, internet or cable.

  • GalexeaVRLT Jordan 🐢 (@GalexeaVRLT) reported

    @GODhyp3r @Shawhelp I have no clue what to do every technician I talk to has no idea what network routing even is. Or any service updates in my area for that matter.. terribly disappointed

  • curt_h78 Curt H (@curt_h78) reported from Claresholm, Alberta

    @ShawInfo @shawinfo why is your TV and internet service so terrible? I know it is windy out but wow.

  • adifood1234 Adi lally (@adifood1234) reported

    @robinthemurr @TELUSsupport Come join @Shawhelp. They have better service and customer service.

  • Sheldon_Singh Sheldon Singh (@Sheldon_Singh) reported

    Just lost internet service @Shawhelp

  • Tehbigbear8 Barry Kachur (@Tehbigbear8) reported

    @Shawhelp Any issues in west Edmonton? Lost internet about 10 minutes ago

  • Neutral_Evil Colin Barbon (@Neutral_Evil) reported

    @Shawhelp Checking for outage at 386 Broadway,winnipeg mb

  • GODhyp3r hyp3r (@GODhyp3r) reported

    @GalexeaVRLT @Shawhelp Exactly happening to me as well! I'm in Edmonton and my routing suddenly got changed. Please fix this asap

  • jawnjang Jawn Jang (장재현) (@jawnjang) reported

    Your service today has been absolutely abysmal @Shawhelp, what an utter embarrassment and disaster!

  • Aniapaulinaf Aniapaulina (@Aniapaulinaf) reported

    @ShawInfo is there an issue with your systems? In Calgary atm I can’t get my VOD to work

  • Aniapaulinaf Aniapaulina (@Aniapaulinaf) reported

    @Shawhelp Is there an issue with VOD? Can’t get it to work on any movie or series

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