Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 156
Edmonton, AB 101
Vancouver, BC 91
Surrey, BC 53
Winnipeg, MB 21
Toronto, ON 19
Coquitlam, BC 14
Victoria, BC 9
Medicine Hat, AB 8
Langley, BC 7
Airdrie, AB 7
Burnaby, BC 7
Nanaimo, BC 6
Saskatoon, SK 5
Sherwood Park, AB 5
Maple Ridge, BC 5
Kelowna, BC 4
Coquitlam, BC 4
Richmond, BC 4
Montréal, QC 4
Guelph, ON 3
West Kelowna, BC 3
Cochrane, AB 3
North Vancouver, BC 3
Red Deer, AB 3
Creston, BC 3
New Westminster, BC 3
Abbotsford, BC 2
Comox, BC 2
Lethbridge, AB 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • DekksShepherd Dekks "Stream Dog" Shepherd #BlackLivesMatter (@DekksShepherd) reported

    @Shawhelp your internet is absolute garbage! First you send techs over and over again to come fix my net when the issues are apparent then you have the Gaul to raise my bill and give me the SAME crappy service?! You aren't getting another bill until you fix this garbage #FuckShaw

  • jthor099 Jeff Thorlacius (@jthor099) reported

    Hey @Shawhelp, I can't get the @Netflix app to work on my #BluecurveTV. It says entering 3rd party app but doesn't connect. Worked fine last night. Suggestions for a fix?

  • GMaclagan Graham Maclagan (@GMaclagan) reported

    @Shawhelp Any issues in the Campbellton area of Campbell River? No internet here. Tried all the tricks.

  • HeatherMassel Heather Massel (@HeatherMassel) reported

    @Shawhelp internet hasn’t been working properly since 11:30 and now it’s not working at all. I’ve done two hard boots on my router. Are you having issues in Sherwood Park?

  • SighmanCanada Simon (@SighmanCanada) reported from Okotoks, Alberta

    @Shawhelp you guys need to get your support, apps and chat features fixed. 2 hours on chat and it just closed... The app crashed. No answer or anyone that seems to be able to help or fix an issue I've had for 5 weeks. Fed up and grumpy....@TELUS wanna buy out my contract?

  • ShaneElliott Shane Wuz Here (@ShaneElliott) reported

    Hi @Shawhelp I need help. May I DM?

  • BruceLeslie6 Bruce Leslie (@BruceLeslie6) reported from Calgary, Alberta

    Hey @Shawhelp what’s with your email servers. Did all your spam filters shut down. Have been inundated with crap over the past couple days!!

  • FitSince96 Danny Holloway (@FitSince96) reported

    @Shawhelp Day #10 NO Internet or TV. St. Albert, Alberta. I’m confused why this is not fixed. I have been told you are working on it, yet no solution. Unacceptable!! I don’t want to DM anyone, already have numerous times.

  • akslaunwhite Amandα (@akslaunwhite) reported

    @Shawhelp is internet down on west 12th and hemlock in Vancouver ?

  • ColleenDFitz Colleen Fitzpatrick (@ColleenDFitz) reported

    @Shawhelp Do you know if there is issues in the south end of Winnipeg with regards to Internet services? Mine is continuously dropping today.

  • Names172_ Names172 (@Names172_) reported

    @Shawhelp Why is the internet so slow in lethbridge AB during the past week?

  • EnjoyedAlien Miss Anthrope (@EnjoyedAlien) reported

    @Shawhelp outage with cable & internet in Airdrie

  • Creamofduck CreamyGoodness (@Creamofduck) reported

    @Shawhelp any network issues ? My net keeps dropping still

  • abcdefcote It's Your Girl, Ashley (@abcdefcote) reported

    Is #shaw internet down in downtown #YYC??? We can't get a connection @Shawhelp

  • rebeccaedwardsc rc edwards (@rebeccaedwardsc) reported

    @Shawhelp What is up with your wifi? For the amount I pay each month I expect your wifi to be working. It’s pathetically slow and glitchy. I expect a discount on my next bill.

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