Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 159
Vancouver, BC 138
Edmonton, AB 105
Surrey, BC 73
Winnipeg, MB 21
Coquitlam, BC 17
Toronto, ON 16
Victoria, BC 11
Burnaby, BC 11
Red Deer, AB 11
Langley, BC 9
Montréal, QC 9
New Westminster, BC 7
Nanaimo, BC 7
Sidney, BC 7
North Vancouver, BC 6
Richmond, BC 6
Sherwood Park, AB 6
Duncan, BC 5
Coquitlam, BC 5
Abbotsford, BC 5
Maple Ridge, BC 4
Creston, BC 4
Saskatoon, SK 4
Powell River, BC 4
Medicine Hat, AB 3
Nelson, BC 3
Courtenay, BC 3
Brampton, ON 3
St. Albert, AB 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • ShawnDoerksen Shawn Doerksen (@ShawnDoerksen) reported

    @Shawhelp shaw internet issues here in Agassiz,British Columbia.

  • LaxRelic Steve Cummings (@LaxRelic) reported

    @Shawhelp WDF, Shaw cable and internet is down?

  • PiaGuerra Pia Guerra (@PiaGuerra) reported

    Hey @ShawInfo how the hell do I drop the @Daystar channel? Not interested in paying for a channel spreading disinfo crap like 2000 Mules. Ffs!

  • LuongAden Aden luong (@LuongAden) reported

    @Shawhelp why has my internet been slow for the pass 4 days? located in mission and ive unplugged my router multiple times and reset it using the app. it would go back to normal for a few hours and would go back to being slow.

  • mapleservo Tom is masking, voting & tweeting (@mapleservo) reported

    Called @Shawhelp tonight for help with my elderly aunt’s cable. Nothing critical. I feel bad I didn’t catch the name of the rep. He was calm, confident, patient, knowledgeable, empathetic. Within a minute I knew he’d fix our issue and he did better than that.

  • jennyvu927 Jenny Vu (@jennyvu927) reported

    @Shawhelp our internets been down since yesterday at 1030-11pm (lower mainland BC) The modem isn’t responding at all. Is there a fix in progress??

  • jmw52 Your choice may not be mine & that's ok with me! (@jmw52) reported

    @Shawhelp trying to log in on a trusted AND previously used device and getting two step verification code that will not accept any code given. Attempted on different browsers and still get the text but unable to hit the blue sign in after entering. Browsers are updated

  • sassymonkey71 Kathy Bird (@sassymonkey71) reported

    @Shawhelp I am frankly tired of calling being told the same thing, excuse after excuse for poor aid, now losing service on fight night and internet on a regular basis. I better service in Fort McMurray than I do here in Edmonton area. AWFUL.

  • originalpin OriginalPin (@originalpin) reported

    @ShawInfo any issues with internet in the West Kootenays? No home internet for the last hour or so

  • aroman1811 Alexis Roman (@aroman1811) reported

    @Shawhelp Hey @Shawhelp any idea when, or if, the outage in Calgary that has taken out my service basically all day will be resolved? I was told earlier in the day that the ticket for the outage INC1221756. I live in Temple in NE Calgary

  • xoKeren Keren🍁🇮🇱 (@xoKeren) reported

    @Shawhelp any shaw outage in Coquitlam?

  • SandraBoos Sandra McLaren Boos (she/her) (@SandraBoos) reported

    @Shawhelp I already talked to your customer service rep and their supervisor and I find their explanation unacceptable.

  • ChelleBlackburn Chelle Blackburn (@ChelleBlackburn) reported

    @Shawhelp do you know why the #yellowstonetv premiere isn't on in Canada on Paramount Network right now?

  • nm_nvan Neil (@nm_nvan) reported

    My grandfather just moved, and has been getting ****** around by Shaw. They've missed or cancelled 4 install time slots. Nothing they can do. Maybe they'll be there Saturday, they say. Maybe not. Pretty unhappy with the service, @Shawhelp.

  • PiaGuerra Pia Guerra (@PiaGuerra) reported

    Hey @ShawInfo how the hell do I drop the @Daystar channel? Not interested in paying for a channel spreading disinfo crap like 2000 Miles. Ffs!

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