Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 141
Vancouver, BC 117
Edmonton, AB 79
Surrey, BC 51
Winnipeg, MB 18
Toronto, ON 16
Burnaby, BC 9
Victoria, BC 8
Langley, BC 8
Montréal, QC 8
Coquitlam, BC 8
Richmond, BC 6
North Vancouver, BC 5
Sherwood Park, AB 5
Airdrie, AB 5
Red Deer, AB 5
New Westminster, BC 5
Creston, BC 4
Maple Ridge, BC 4
Medicine Hat, AB 4
Nanaimo, BC 4
Abbotsford, BC 4
Sidney, BC 3
Nelson, BC 3
Fort Saskatchewan, AB 2
Thunder Bay, ON 2
Okotoks, AB 2
Guelph, ON 2
Duncan, BC 2
Saskatoon, SK 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • VisserMagic Chris Visser (@VisserMagic) reported

    @Shawhelp Currently rocking 6 mbps DL on a 300 account. Tech came today and said it's an area maintenance problem. Just wondering on a timeline for when I can do anything on the internet again. I can't even log onto a MC server. It's our Christmas vacation and I have kids. Help!

  • pgrundle Pat Grundle (@pgrundle) reported

    @Shawhelp Once again Shaw the service is down in White Rock, BC.

  • doomtroll840 Christian (He/Him) (@doomtroll840) reported

    Anyone else’s @ShawInfo wifi just absolute dog **** recently? It drops roughly every 30-40 mins and I’m forced to restart the router every time to get it back up.

  • alallard Alvin Allard (@alallard) reported

    @Shawhelp I have Shaw Blue Curve and for the past several days, my service has been dropping audio on most channels, what's going on? I switched to Shaw because my previous provider had bad service and even worse customer support! BTW, we are in Stonewall

  • gotmysassypants mandi gray (@gotmysassypants) reported

    .@ShawInfo says they will fix it “eventually” lol

  • chantasyalexis Chantasy Alexis (@chantasyalexis) reported

    Anyone else’s @Shawhelp internet down in NWO?

  • KeeperOfSheep East meets West (@KeeperOfSheep) reported from Edmonton, Alberta

    @TELUS with @Shawhelp adding #ShawBlueCurve to #Firestick, isn't it time you unblock #PikTV from running on devices that clearly can support the app

  • BalataCox19 Barry Cox (@BalataCox19) reported

    Disappointed in tactics @Shawhelp - if our area could support an alternative with same quality we would not re-subscribe. Talk to agents merely days apart and deal increased? Pretty slimy.

  • VisserMagic Chris Visser (@VisserMagic) reported

    @Shawhelp now a week into 6 mbps DL speed. 2 days after I saw a tech who couldn't help. Was hoping for an update or a timeline on my 300 internet. Tried DMing 30 min ago. No response. Im worried for the support staff there. Someone please check on them. I fear the worst. #help

  • in_Vince_ible18 Vince (@in_Vince_ible18) reported from Williams Lake, British Columbia

    So it’s pretty much lock down again and @Shawhelp wifi is consistently dropping. And yes I’ve turned it off and back on again.

  • JaredSpruyt Jared Spruyt (@JaredSpruyt) reported

    @czemeres @Shawhelp I have Sasktel and it’s not working either

  • VictorQuotek Victor Q (@VictorQuotek) reported

    @doomtroll840 @ShawInfo They have been throttling the speeds and more focused on only the bottom line I guess. same issue

  • TravisHarder2 Travis Harder (@TravisHarder2) reported

    @ShawInfo just switched from Telus to Shaw, even worse! Crappy picture on my TV and they won't send anyone to check the line. Internet speed goes from 50 MBs to 400 MBs back to Telus again I guess and a complaint filed to Commissioner for Complaints for Telecom-television Service

  • Cass403 Cassie H (@Cass403) reported

    @ShawInfo our internet is down help

  • VictorQuotek Victor Q (@VictorQuotek) reported

    @Shawhelp Having a technician stop by may be a great solution as support will just rehash usual plug and plug and covid busy scenarios... Your suggestion to have tech stop by is productive. Look forward to connecting with @shawsupport to remedy. Thanks Darren

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