Shaw Outage Map
The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 209 |
| Edmonton, AB | 151 |
| Vancouver, BC | 130 |
| Surrey, BC | 55 |
| Winnipeg, MB | 44 |
| Victoria, BC | 42 |
| Toronto, ON | 22 |
| Coquitlam, BC | 14 |
| Saskatoon, SK | 11 |
| Nanaimo, BC | 10 |
| Sherwood Park, AB | 9 |
| Medicine Hat, AB | 9 |
| Langley, BC | 8 |
| Maple Ridge, BC | 7 |
| Abbotsford, BC | 6 |
| North Vancouver, BC | 6 |
| Kelowna, BC | 6 |
| Airdrie, AB | 6 |
| Montréal, QC | 5 |
| Richmond, BC | 4 |
| Sidney, BC | 4 |
| Coquitlam, BC | 4 |
| Cochrane, AB | 4 |
| New Westminster, BC | 4 |
| Chilliwack, BC | 3 |
| Campbell River, BC | 3 |
| St. Albert, AB | 3 |
| Duncan, BC | 3 |
| Hope, BC | 3 |
| Lethbridge, AB | 3 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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You, in the bushes.
(@youinthebushes) reported
@Shawhelp your online chat doesn't work, and I have neither internet nor phone service.
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Nikki
(@nokihu) reported
@Shawhelp we just “upgraded” to fibre and it’s not any faster in fact it seems like a downgrade but it’s costing us more! Help. @theBurlyChef
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@cpbroni
(@cpbroni) reported
@Craigsart @ShawInfo Yes Shaw did the same to me and told me no outages in my area ….talked to several neighbours on my street and they’re experiencing the exact same issues ….transparency keeps the customer …I am now a bell subscriber ….way to go Shaw
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Craig Daniels
(@Craigsart) reported
Why does it take Shaw 6 days to send out a tech to fix my internet problems? Internet is really close to essential for day to day living these days. @ShawInfo
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conrad jaye
(@5K4D) reported
@Shawhelp internet is down in Prince George.
-
Team Soup
(@TeamSoup1) reported
@ShawInfo your customer service has tanked! 8 different reps 8 different stories 6 hours of my work day gone and still I got the wrong equipment! You charge way too much for such abysmal services. You are just like your owner @RogersHelps craptastic in every conceivable way
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✨𝒮𝓅𝒶𝓉𝓈💖
(@_spatsula) reported
and now my upload is being terrible at under 5mbps when it should be 100 @Shawhelp
-
🇨🇦Chris Symesko🇨🇦
(@Symesko) reported
@mayorblaine @Sportsnet @Shawhelp It is remarkable how bad the app functions.
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Amber George
(@Withloveamber1) reported
Ugh. I’ve said it before but this time I mean it. I’m leaving @ShawInfo and their internet service. I use up my cell data to cover for their consistent daily drops of service. I pay a huge premium price for. I think I’ll try @TekSavvyBuzz moving my phones and internet around.
-
Becca Norris
(@BeccaNorris18) reported
@Shawhelp We have no cable or internet in Garrison Woods. Is something down?
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Nikki
(@nokihu) reported
@Shawhelp we just “upgraded” to fibre+ but it’s not any faster almost seems like a downgrade except we’re now paying more $. Help. @theBurlyChef
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Parminder
(@Parmind80279299) reported
@ShawInfo Hi, I have been using Shaw for more than 18 months & now the 2.4g net has stopped working. On repeated complaints technician & customer care has asked me to switch to other service provider as they can't resolve the issue. Is the company closing down ?
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Dhee Govender
(@dheego23) reported
from
Strathcona County, Alberta
@Shawhelp please add @onesoccer to the cable service.
-
Glance Capital
(@GlanceCapital) reported
@Shawhelp Have been on hold for over an hour just to see wtf is going on with our service
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@cpbroni
(@cpbroni) reported
@Shawhelp Well I am now a Bell subscriber ….all services went down , nothing and the best Shaw could do was 6 days till they could fix and replace the highest modem which was only months old …the best was I’ve talked to several neighbours and their Shaw has been down too …