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Shaw

Shaw Outage Map

The map below depicts the most recent cities worldwide where Shaw users have reported problems and outages. If you are having an issue with Shaw, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 207
Nanaimo, BC 9
Vancouver, BC 123
Coquitlam, BC 15
Whitecourt, AB 1
Edson, AB 1
Edmonton, AB 154
Winnipeg, MB 45
Spruce Grove, AB 3
Port Coquitlam, BC 2
Chilliwack, BC 4
Surrey, BC 56
Vernon, BC 2
Schreiber, ON 1
Burnaby, BC 3
Montréal, QC 6
Lethbridge, AB 5
Thunder Bay, ON 3
Saskatoon, SK 12
Aberdeen, BC 1
Campbell River, BC 3
Toronto, ON 21
Richmond, BC 4
Sidney, BC 4
Abbotsford, BC 6
St. Albert, AB 3
Dryden, ON 1
Coquitlam, BC 4
Duncan, BC 2
North Vancouver, BC 5
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • SHHGeo
    P. (@SHHGeo) reported

    @ShawInfo It's not working. When I dial a number in Iran, it plays a music in the background instead of dial ring!

  • tcolahan
    Admiral Saproling (@tcolahan) reported

    @Shawhelp Our Internet is terrible, really bad. Been especially bad all week with next to no connection every morning. Ookla finally pushes through after about 10 minutes, tells me I'm connected via Telus. So why are we paying for Shaw?

  • 5pinwinnipeg
    Jim Llewellyn (@5pinwinnipeg) reported

    @RaquelH_07 @Shawhelp Same problem here in Island lakes

  • MarleneCorp
    Mar (@MarleneCorp) reported

    @Shawhelp We’ve gone that route many times. Nothing helps. We’re seriously thinking of terminating Shaw and going elsewhere. It’s been months now, no solution

  • aftsmt
    Arian (@aftsmt) reported

    @ShawInfo Could you please waive long-distance calls to Iran to help Iranians in Canada stay connected to their families? @Rogers and @TELUS have already done that!

  • Ali41227540
    Ali (@Ali41227540) reported

    @Shawhelp I got Call back from customer service and he verified that he received the new information and calling to Iran is actually free. Thanks for your support.

  • drksyder74
    Tony Brown (@drksyder74) reported

    @Shawhelp any service problems in Guildford area? Internet is working, but no tv...just sits and spins...

  • astephen008
    Andy S (@astephen008) reported

    @Shawhelp Unable to chat through the app as it can't connect to the server. I was curious if Shae has any specials/promo for ukrainian refugees as I have 2 families moving into my building and I'm trying to help them out.

  • RaquelH_07
    Raquel (@RaquelH_07) reported

    @Shawhelp day 2 of terrible tv. Flickering, sound goes in and out on all channels. It’s not just us but neighbours too. And Netflix, Amazon Prime work fine. (Please don’t suggest disconnecting cables-it’s been done)

  • jenniferelle_
    Jennifer Elle (@jenniferelle_) reported

    I contacted @ShawInfo yesterday to tell them my internet was so bad it was dropping zoom calls. They upgraded me to a way better internet for the same price I’m paying now and my new modem arrived today already. 1 day turnaround. Credit where it’s due for sure.

  • eastjl
    Jim A 🇨🇦 (@eastjl) reported

    @Shawhelp Is there also an outage in Thorncliffe, Calgary NW I see one listed for Huntinghills, but mine is out also.

  • theclayissilent
    moonman420 (@theclayissilent) reported

    @Shawhelp Is there connection disruption in the woodbine area? My internet is so slow, can't even load videos

  • Thefonger77
    Thefonger77 (@Thefonger77) reported

    @Shawhelp is cable service an issue in the Silverado area in Calgary?

  • harper_vii
    Ian Harper (@harper_vii) reported

    @5pinwinnipeg @RaquelH_07 @Shawhelp Same problem here. Really frustrating, 4K becomes 100p, black screen, skipping 20 seconds of footage at a time, cutting out completely with regularity. Awesome quality of service.

  • jaysonmillion
    jason m (@jaysonmillion) reported

    @Shawhelp internet down in Port Moody!

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