Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 137
Vancouver, BC 95
Edmonton, AB 79
Surrey, BC 44
Toronto, ON 18
Winnipeg, MB 18
Coquitlam, BC 10
Burnaby, BC 8
Victoria, BC 7
Airdrie, AB 6
Langley, BC 6
Richmond, BC 5
Saskatoon, SK 5
Medicine Hat, AB 5
Red Deer, AB 5
Montréal, QC 5
North Vancouver, BC 4
Creston, BC 4
New Westminster, BC 4
Abbotsford, BC 4
Coquitlam, BC 3
Maple Ridge, BC 3
Sherwood Park, AB 3
Nanaimo, BC 3
Courtenay, BC 2
Kelowna, BC 2
Port Moody, BC 2
Port Coquitlam, BC 2
Penticton, BC 2
Powell River, BC 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • lacroix_faith Faith lacroix (@lacroix_faith) reported

    @Shawhelp Will the account be refunded for the time Shaw was unable to provide service?

  • rdavemacdonald Dave Macdonald (@rdavemacdonald) reported

    @Shawhelp our cable and TV is down again in Murrayville 😠

  • SilberJustin Justin Silber (@SilberJustin) reported

    @adhall_nz @IsForAt I wish we had that in Canada. The last time I cancelled my @Shawhelp account I spent nearly 40 minutes on hold listening to a repeating message about how I wouldn't have to wait on hold if I used their website, the same website that doesn't have an option to cancel accounts.

  • djandymurphy DJ Andy Murphy (@djandymurphy) reported

    Hey @Shawhelp - why does my connection in Deep Cove constantly drop out? I can't see evidence of it loosing sync on the modem, just complete outage of internet as if a gateway has failed.

  • digimat digimat (@digimat) reported

    Is there even a more sleazy or dispicable company than @ShawInfo ? Advertising “Hybrid” Fibre that’s not even Fiber to your door at infalted prices. Forced to jack up your Internet rates because you failed to adapt to your customer needs. #byefelicia

  • TheJourneyGenie TheJourneyGenie (@TheJourneyGenie) reported

    @Shawhelp I’m on the phone with one of your reps but I cannot understand her and she has left me hanging for several minutes. Can you help please?

  • NuvoSalesGroup Nuvo Sales Group (@NuvoSalesGroup) reported

    @Shawhelp Can't answer emails when your internet is down... Like it is right now... In South Surrey...

  • goopat2 Pat (@goopat2) reported

    @trishlaw55 @Shawhelp No it’s still not working. Apparently it has something to do with an iOS update and they are working on it? I checked with Shaw again on Nov 13 and the Tech wasn’t aware of the problem so I don’t think it’s a priority.

  • cmvanhorne Constance Van Horne (@cmvanhorne) reported from Cold Lake, Alberta

    @Shawhelp They’re useless - I’ve been trying to get his tv fixed for six weeks and they finally sent a technician - through several calls they never said he needed a new package - I shouldn’t have to deal with them again. Ineffective and inefficient - but I guess y’all are paid by the hour

  • murphy2232 Ron Wozniak (@murphy2232) reported

    @MyPetalHeart @ShawInfo Yesterday I was on hold for 1 45 and finally gave up. Never gave me a call back option

  • shaughnskinnZ Skinnz (@shaughnskinnZ) reported from Winnipeg, Manitoba

    Why is @ShawInfo customer service so bad!? Waiting almost 3 weeks for a callback!

  • Crackmacs cm (@Crackmacs) reported

    @PhilOllenberg @Massonite Same here. What happened, @Shawhelp? Our internet is suddenly so bad we cant use any internet while kid is in online school during the day or everyone's connection lags out and is unuseable.

  • lacroix_faith Faith lacroix (@lacroix_faith) reported

    @Shawhelp switched plans. Now WiFi and cable are not working. Customer service is not helping. Fix this or refund the payment.

  • migsisrenzo renzo - miguel (@migsisrenzo) reported

    lol @Shawhelp why ur wifi so bad.

  • Stormblind1654 Ken Jones (@Stormblind1654) reported

    @Shawhelp internet and cable went down about 20 minutes ago now. Who do I contact to resolve this quickly?

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