Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 280
Calgary, AB 214
Surrey, BC 156
Edmonton, AB 125
Winnipeg, MB 30
Burnaby, BC 28
Coquitlam, BC 25
Toronto, ON 21
North Vancouver, BC 20
Victoria, BC 19
Langley, BC 16
Red Deer, AB 14
Montréal, QC 12
New Westminster, BC 11
Sidney, BC 11
Coquitlam, BC 11
Port Coquitlam, BC 10
Maple Ridge, BC 10
Duncan, BC 7
Richmond, BC 7
Abbotsford, BC 7
Sherwood Park, AB 7
Nanaimo, BC 6
Sault Ste. Marie, ON 6
Powell River, BC 5
Chilliwack, BC 5
Creston, BC 4
Brampton, ON 4
Saskatoon, SK 4
St. Albert, AB 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • ollerson The Stretford Ender (@ollerson) reported

    @Shawhelp having internet issues in Vancouver. Is there service issues at the moment?

  • Cinnamo02380678 Cinnamon (@Cinnamo02380678) reported

    @Bryan_Leitch @Shawhelp See Shaw? Its happening all over. Me replying in your useless DM box isn't going to fix it. Only your tech department can rectify it. Make it happen, or start losing customers

  • hawt_pocket Karie-Anne Hawthorne (@hawt_pocket) reported

    @Shawhelp our Bluecurve TV hasn't been working for over an hour now...are there issues in North Langley? I've unplugged it...and plugged it back in....and I'm just getting a black screen. Guide works for a second...but if I change the channel the channel isnt showing the program.

  • eddy_leite Eddy Leite (@eddy_leite) reported

    @Shawhelp Glad to see a phone number now, but once you connect on MyShaw we can’t never find a phone number, a phone number is very easy to be found when buying a Shaw Product! Called that number and had someone within 1 min trying to sell me a Shaw Product! Managed to get the issue solved

  • _FRESHPRINTZ_ Fresh Printz (@_FRESHPRINTZ_) reported

    @ShawInfo fix your app so I can Pau my bill please! Been looking for a full month!

  • DarrellDykstra Darrell Dykstra (@DarrellDykstra) reported

    @Shawhelp internet in Tuscany just went down.

  • N8Lights Nathan Adams (@N8Lights) reported from Calgary, Alberta

    @Shawhelp can somone help me please

  • JasonLe26314305 Jason Lee (@JasonLe26314305) reported

    @Shawhelp Shaw down wtf

  • eddy_leite Eddy Leite (@eddy_leite) reported

    @ShawInfo @Shawhelp I cant believe how hard it is to talk to customer service is!!! WORST EXPERIENCE EVER!!! This new chat service is the worst!!!! HORRIBLE HORRIBLE - WE WANT TO TALK TO PEOPLE NOT MACHINES!!!!! AHHHHHHHHH

  • DavidfromtheN David (@DavidfromtheN) reported

    @Shawhelp service keeps dropping in Niverville, any known issues?

  • _Nwachinemere Mama💗 (@_Nwachinemere) reported

    @Shawhelp hi, currently experiencing internet outage around SE Calgary Fishcreek park, is this being resolved?

  • stickers66 Matt Lorenzi (@stickers66) reported

    @Shawhelp Wondering if there are issues in the New Westminster area. Speed is great, but then out of nowhere the connection drops altogether - usually when I am on a Zoom call.

  • Krystalily369 Krystal Hansen (@Krystalily369) reported

    .@ShawInfo Is anyone else’s internet down in West Vancouver?

  • Cinnamo02380678 Cinnamon (@Cinnamo02380678) reported

    @Shawhelp Sorry, I don't do dm's for a number of reasons, and should not be forced to. All I'm asking is for you to to get to the bottom of this pixelation issue from the bigger networks, or your IT department. I'm not the only one that has this issue.

  • GawlsUnlimited Natasha ♧ (@GawlsUnlimited) reported

    @ShawInfo GET YOUR ACT TOGETHER AND FIX THESE DAILY WIFI OUTAGE PROBLEMS.

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