Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 158
Vancouver, BC 141
Edmonton, AB 103
Surrey, BC 72
Winnipeg, MB 21
Toronto, ON 17
Coquitlam, BC 16
Victoria, BC 11
Burnaby, BC 11
Red Deer, AB 11
Montréal, QC 9
Langley, BC 8
New Westminster, BC 7
Nanaimo, BC 7
Sidney, BC 7
Sherwood Park, AB 6
Richmond, BC 6
Duncan, BC 5
North Vancouver, BC 5
Abbotsford, BC 5
Maple Ridge, BC 4
Creston, BC 4
Saskatoon, SK 4
Coquitlam, BC 4
Powell River, BC 4
Medicine Hat, AB 3
Nelson, BC 3
Courtenay, BC 3
Brampton, ON 3
St. Albert, AB 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • Christi17665841 Christian Calvelo (@Christi17665841) reported

    Day #9 of intermittent internet and Day #2 of no internet. Help! It’s hard to teach music online and do my job without internet… @Shawhelp

  • MattPaulHickey Matt Hickey (@MattPaulHickey) reported

    @TraceyMWoy @Shawhelp Easy fix if you've got the option, change providers! Shaw has shown that they don't care to have your business.

  • beverage15 BCSTG (@beverage15) reported

    @Shawhelp I’ve been working with your front line support with no success!! I work remote and need to get this working now!!! This is in relation to INC1062330….

  • Inline4photo Shane V (@Inline4photo) reported

    @Shawhelp Service has been down for 10 days now Ranchlands area. Online Shaw CS telling me to just be patient. My WFH job is not as understanding. Might be unemployed soon, you guys hiring?

  • Traderhankhill CryptoHank (@Traderhankhill) reported

    @dubelyew_one @ShawInfo They actually posted at 2:30pm today (problem resolved blah blah)… two hours later it all broke again and they put strike through on that post and reopened the outage. It’s legit going on day 5 now of no internet. I’ve lived in 6 Canadian provinces and never had this issue

  • Therealtjackson Todd Jackson (@Therealtjackson) reported

    @Shawhelp Wtf shaw is down again in ranchlands. This is getting ridiculous

  • andre_yim Andre Yim ⚛️ (@andre_yim) reported

    @Traderhankhill @ShawInfo Seems like you're out in the West like me. To make things worse, climate change isnt making it any better. Landslides and forest fires can cause damages to the fiber as well. We'll definitely be seeing more service interruption in the coming years

  • Danny_OHearn Danny O'Hearn (@Danny_OHearn) reported

    @MattPaulHickey @Shawhelp Sorry to hear that @ShawHelp didnt take my advice 2 days ago and let their field and call center tech support know to not try to connect new modems as a “fix” when service is not working well. Dissapponting.

  • trentpennock trent pennock (@trentpennock) reported

    @Shawhelp Tried trouble shooting still messed up

  • SpartanOfHalo enzo (@SpartanOfHalo) reported

    @DookyFooky @Shawhelp Internet down? Cause internet been on but the pings are extremely bad can’t even connect to anything let alone. Northern Alberta Edmonton

  • Inline4photo Shane V (@Inline4photo) reported

    @Shawhelp Thanks Tom. Update page is still vague. Do you have any real information that can maybe save my job? This long of an outage maybe doesn't deserve another generic response. Seems to be a lot of residents feeling this effect.

  • Traderhankhill CryptoHank (@Traderhankhill) reported

    My internet and TV have been out for 4 straight days now. Not so much an issue for me… but @ShawInfo has some serious explaining to do to the community of Ranchlands. People are outraged and I’ve spoken with many neighbours whom are shopping around now for a new provider.

  • kencheungmd Ken Cheung 🇨🇦 (@kencheungmd) reported

    @Shawhelp Are you sure? There are some stations that come through without a problem at all. There has been no changes in my setup. This, as far as I know, has been a very stable setup. Nothing has been touched in over a year.

  • Traderhankhill CryptoHank (@Traderhankhill) reported

    @dubelyew_one @ShawInfo Text the homies and ask them WTF is going on in Calgary

  • joye75 Kristi Joye (@joye75) reported

    @Shawhelp Yes. You advertise fibre service when there is no fibre in the area or to the house.

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