Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 231
Vancouver, BC 222
Edmonton, AB 174
Surrey, BC 113
Winnipeg, MB 46
Toronto, ON 35
Coquitlam, BC 30
Saskatoon, SK 17
Victoria, BC 15
Sherwood Park, AB 13
Nanaimo, BC 12
Sault Ste. Marie, ON 12
Langley, BC 10
Richmond, BC 9
Burnaby, BC 8
Red Deer, AB 8
Abbotsford, BC 8
North Vancouver, BC 7
Coquitlam, BC 7
New Westminster, BC 6
Lethbridge, AB 6
West Kelowna, BC 6
Port Coquitlam, BC 6
Thunder Bay, ON 5
Mississauga, ON 5
Maple Ridge, BC 5
Brampton, ON 4
St. Albert, AB 4
Creston, BC 4
Blairmore, AB 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • craiger_8 Curtis Cr (@craiger_8) reported

    @Shawhelp I have and this happening with both of my BlueCurve wireless boxes. I have also reset my modem via the My Shaw app. Also reached out to Amazon who weren’t any help

  • rwoodford Ron Woodford (@rwoodford) reported

    @Shawhelp my internet is very slow today. Can you give me a hand?

  • KJinthe604 Ken Johns (@KJinthe604) reported

    @ShawInfo @GamingStadiumCS So you have money to support this project but I can’t get my bill extended to the 27th without losing service? Make it make sense?!

  • foosh96 fsbrar96 (@foosh96) reported

    @Shawhelp @TELUSsupport @Rogers worst experience with internet 6 from shaw technical support don't have answers why it's not reaching all parts of the home just looking for reliable service

  • creativewaves Gene Is Grateful 🇨🇦 ❤ (@creativewaves) reported

    Recently moved, bad experience with the cable connection and service is mostly down, or cuts out for hours, since with Shaw Communication @ShawInfo

  • KJinthe604 Ken Johns (@KJinthe604) reported

    Got to love when @ShawInfo is relying solely on my bill of $440 to be able to continue to operate. Can’t pay the bill until the 27th but they don’t care. They just want to show they need to be bought by Roger’s and treat a veteran like crap!

  • Tortacular R y a n (@Tortacular) reported

    @Sportsnet @ShawInfo I would think that perhaps a cable provider and a sports network could figure this stuff out rather than make a customer feel they are being taken advantage of. If the game is not available to me then do not list it on channels that are in my subscription package.

  • munch34m Wade Poloway Photography (@munch34m) reported

    @Shawhelp Any hope of restoring service to the Bruderheim area tonight?

  • krosehawaii Kevin Rose (@krosehawaii) reported

    @pnwkate @TELUS That is a beauty of a shot. I have been with @ShawInfo since getting our first computer in 2003 and have never had any issues with the service.

  • Elastoid Elastoid (@Elastoid) reported

    @Shawhelp Your Shaw commercials with the bad singing lady, are they really Shaw commercials or are you being paid by Youtube to make people want to buy ad-free browsing to make them stop? They are loud and painful. This can't be your only complaint about them.

  • accordingtomio M. (@accordingtomio) reported

    @JennArndt I cannot find it under the subscribe list! That is what mom and I watch (plus she is now into Graham Norton). @Shawhelp can you help me please?

  • landcrabmech Scott 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇨🇦 (@landcrabmech) reported

    @Shawhelp problems with signal again.

  • KJinthe604 Ken Johns (@KJinthe604) reported

    @ShawInfo thank you so much for the crappy customer service! Service is going to be suspended and I can’t pay the bill until the 27th but you guys don’t care. Told to just pay the bill. Truly is sad when a veteran is treated like this! 1/2

  • Dipper_Cowboy TheBigDipper (@Dipper_Cowboy) reported

    Way to go @ABCNetwork @kxly4news. You cut away from the LSU vs Purdue Bowl Game for a paid hour long infomercial from RoboCutter. At least that’s how we are seeing it in Canada. Maybe it’s a @ShawInfo issue but regardless it’s a New Years FAIL

  • tinytimothy86 Matt Fougere (@tinytimothy86) reported

    @CTVNews @Shawhelp sucks, I am dissapointed.

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