Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 324
Calgary, AB 254
Edmonton, AB 206
Surrey, BC 179
Winnipeg, MB 50
Toronto, ON 39
Burnaby, BC 28
Victoria, BC 25
North Vancouver, BC 22
Coquitlam, BC 20
Red Deer, AB 14
Saskatoon, SK 14
Sault Ste. Marie, ON 13
Langley, BC 13
Sidney, BC 10
Sherwood Park, AB 10
Coquitlam, BC 10
Port Coquitlam, BC 10
Montréal, QC 9
Lethbridge, AB 9
Maple Ridge, BC 9
Richmond, BC 9
New Westminster, BC 9
Abbotsford, BC 9
Nanaimo, BC 9
West Kelowna, BC 6
St. Albert, AB 5
Creston, BC 5
Thunder Bay, ON 5
Mississauga, ON 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • RustyandJohn John Drinking Beer (@RustyandJohn) reported

    @Shawhelp @StrngLilPlanet I think Rogers did some kind of discount for those impacted, will you? It’s a service we pay for and wasn’t delivered…when is it just taking money for nothin?

  • galaxieSpills Andy N. (@galaxieSpills) reported

    @Shawhelp @j316photographi Heavy damage from what??

  • fuygawkstwelve5 fuygawkstwelve5 (@fuygawkstwelve5) reported

    @Shawhelp Sum1 lit a garbage can on fire behind an ally near sait last night-that garbage can lit the power line pole on fire and burned all the power-Shaw -Telus lines. - as per my last dog walk on 16th it looks like crews are working their tail off to get it back up and running.

  • iloveshopping2 Honeysushiloki (@iloveshopping2) reported

    @Shawhelp Shaw down again in Cranbrook BC as well

  • ASharpclaw CindyClawford🐈 (@ASharpclaw) reported

    @Shawhelp An “outage alert” is not an explanation. Anyone here had any experience with @TELUS internet? Cause I’m ready to switch. Calling them today.

  • rocketboot J. Scott-McQueen (@rocketboot) reported

    @Shawhelp Any updates on the outage affecting north Calgary? 19 hours now without service, and the last update last night at 9 or 10 pm suggests that it "will take a few hours" to conduct repairs. I was expecting it to be resolved this morning.

  • Gonzo_OPSC Gonzo_OPSC (@Gonzo_OPSC) reported

    @Shawhelp whats going on with this outtage in Calgary? Working towards 24 hours with no internet or cable. God help us if this Rogers merger happens and we lose our cellular service too. Pathetic #yyc #shawouttage

  • j316photographi Jaden Ben (@j316photographi) reported

    @Shawhelp You have make us to shutdown the business. Horrible service, the outage still not back. You are not reliable for business. Very bad.

  • johnzzze Johnzzze (@johnzzze) reported

    @Shawhelp having issues in langley BC not fully out but I'm trying to go live streaming and getting poor network is there something up out here?

  • akademikdar D (@akademikdar) reported

    @Shawhelp Any updates? feeling bad for those without unlimited, praying nobody gets charged extra on their phone bills due to having to use data all day :(

  • ASharpclaw CindyClawford🐈 (@ASharpclaw) reported

    @Shawhelp Maybe fix the internet for half of Calgary, huh? Been down the entire day.

  • Stuff_Is_Meh PolitelyDeclines (@Stuff_Is_Meh) reported

    @ShawInfo shaw wtf is up with the internet

  • fuygawkstwelve5 fuygawkstwelve5 (@fuygawkstwelve5) reported

    @Laydee_El @Shawhelp Someone lit a garbage can on fire behind an ally near sait last night - that garbage can lit the power line pole on fire and burned all the power - shaw - Telus lines. From the current traffic on 16th it looks like crews are working to repair. #alwaysonafriday #shaw

  • CalgaryBluesky 🌤️CalgaryBluesky 🇨🇦🇸🇰 ♥️💉💉💉🤬Shaw (@CalgaryBluesky) reported

    @Laydee_El @Shawhelp Shaw sucks. They installed a new line, within a few hours ruining my view, so when they want to work fast they sure can.

  • EmberExplores Ember - Black lives ✨still✨ matter (@EmberExplores) reported

    @edgarseeya @Shawhelp Oh damn. That sucks. I didn’t realize that was a thing, as I’m w Virgin now and everything is Canada-wide. Sounds dumb and frustrating to me 🙁

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