Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

Less
More

shaw Hero Image

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 339
Calgary, AB 270
Edmonton, AB 192
Surrey, BC 185
Winnipeg, MB 45
Burnaby, BC 27
Coquitlam, BC 27
Toronto, ON 26
North Vancouver, BC 23
Victoria, BC 23
Red Deer, AB 18
Langley, BC 17
Sidney, BC 11
Maple Ridge, BC 11
Sault Ste. Marie, ON 11
Montréal, QC 10
New Westminster, BC 10
Port Coquitlam, BC 10
Coquitlam, BC 10
Sherwood Park, AB 9
Nanaimo, BC 9
Richmond, BC 9
Saskatoon, SK 9
Lethbridge, AB 8
Duncan, BC 6
St. Albert, AB 6
Nelson, BC 5
Abbotsford, BC 5
Creston, BC 5
Fort McMurray, AB 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • AriAvivi R.E. (@AriAvivi) reported

    @Shawhelp Called the local number. Recording confirmed the outage

  • RKapil RKVancouver, B.A., M.Ed. 🇨🇦 (@RKapil) reported

    Thank you, Jeannette. You are a valuable employee and @ShawInfo should be grateful to have people like you in customer service. Unlike the sales team that looted my 88 year old Mum who said she didn’t watch that many games anyway. (So why the upsell on the internet pkg?)

  • bryanhughes Bryan Hughes (@bryanhughes) reported

    @Saralaise @CNNgo Yep. Same here. I asked a friend to see if she was experiencing the same issue (also Shaw customer), and she is. Makes me feel somewhat better to discover that it doesn’t seem to be my device or account – must be something wrong with either @Shawhelp or CNN activation system. 🤬

  • HollywoodCory Cory with no E Morlidge (@HollywoodCory) reported

    @Shawhelp Is there any service outages in the Calgary area? Our internet has been down for about an hour now.

  • rollickster a m👀se (@rollickster) reported

    @Shawhelp I don’t need to bring it to your attention. It’s been brought to your attention for a while. I want you guys to talk to your subcontractor and get them to fix the problem

  • ralph_rushton Ralph & his Urbane Crows (@ralph_rushton) reported

    @_Cuddlefish_ @Shawhelp Can you post the link? Saw there was an outage in the west end..

  • CloverdaleFuel Cloverdale Fuel (@CloverdaleFuel) reported

    @Shawhelp Hello Nop Dial Tone on my phone in North Langley, BC. Our internet works, but no phone? Please help

  • jassybrianne jasmine (@jassybrianne) reported

    @Shawhelp is the internet down in the west end /coal Harbour?

  • jdbsparky JBilsland (@jdbsparky) reported

    @Shawhelp Thanks. I’m on Shaw Chat now. Turns out your tech forgot to plug the wire for the telephone back in. Phone is working again after my husband plugged it in. Could you please hire more staff for support?

  • Bigz001 Sanderman (@Bigz001) reported

    @ShawInfo worst service ever!!! I use more data on my phone cause our Shaw services never work and when you ask for a call back cause you want answers no one calls you back. Never switch it’s just a headache and poor service!!!

  • jwmox John Moxin (@jwmox) reported

    @ShawInfo The @SamsungMobile A17 has a connection problem with @BluetoothSIG devices. Could you look into it?

  • dsplice Derek Armstrong (@dsplice) reported

    Ok @Shawhelp , what is going on with internet speeds? I am capping out at 20% of the advertised bandwidth. And I have heard others are having this issue too.

  • FieldFlux Jeff (@FieldFlux) reported

    @Shawhelp I sent a DM about an hour ago about intermittent internet issues. It’s happening again right now. Can someone help take a look?

  • ReneDesorcy Rene Desorcy (@ReneDesorcy) reported

    @Shawhelp Any news on an outage in Coquitlam?

  • MrMichael79 Michael (@MrMichael79) reported

    @ShawInfo is there an ETA on the internet outage in the Stafford area of North Lethbridge? We've been without service for at least 5 hours so far

Map Check Current Status