Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 155
Edmonton, AB 106
Vancouver, BC 95
Surrey, BC 55
Victoria, BC 34
Winnipeg, MB 23
Toronto, ON 22
Coquitlam, BC 14
Medicine Hat, AB 8
Saskatoon, SK 7
Langley, BC 7
Airdrie, AB 7
Nanaimo, BC 6
Montréal, QC 5
North Vancouver, BC 5
Kelowna, BC 5
Sherwood Park, AB 5
Maple Ridge, BC 5
Burnaby, BC 5
Coquitlam, BC 4
Richmond, BC 4
Abbotsford, BC 3
Guelph, ON 3
West Kelowna, BC 3
Cochrane, AB 3
Red Deer, AB 3
New Westminster, BC 3
Campbell River, BC 2
Comox, BC 2
Lethbridge, AB 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • TheFallingStar WonderSteve (@TheFallingStar) reported

    @Shawhelp Do you have an update on the Surrey outage? Still no service for me after almost 23 hours

  • _Carmi_ Ryan Carmichael ∆ (@_Carmi_) reported from Calgary, Alberta

    @Shawhelp you realize that you charge real people real money for a service right? Would’ve loved to watch the world juniors tonight

  • L_Whiting Larry Whiting (@L_Whiting) reported

    @IanSeggie @Shawhelp Hi Ian, question has to do with BBC Canada 531 which I now name blue screen of death. Second para of screen shaw mess. I do have discounts on package does that mean they go away? What are my options? It's standard Shaw issue a message with no details.

  • StephL2014 Stephanie Lamarche (@StephL2014) reported

    @Shawhelp @oilcountry84 The same thing going on on TSN is happening on all your channels it isn’t just a issue with your TSN channel

  • IanSeggie Ian Seggie 🅙 (@IanSeggie) reported

    @L_Whiting @Shawhelp Shaw owns BBC Canada - Corus Entertainment is a division of Shaw and they've decided to shut the network down.... some annoyed people in this house.

  • IanSeggie Ian Seggie 🅙 (@IanSeggie) reported

    @HuizerChris @Shawhelp @CofRedCentral Make sure you demand a credit for the crap service you didn't get and you've already paid for!

  • IanSeggie Ian Seggie 🅙 (@IanSeggie) reported

    @DirtDigginDork Good luck finding someone in customer service to help! It's been doing this since 3pm. @Shawhelp

  • albertarulez Matt (@albertarulez) reported

    @IanSeggie @Shawhelp @msilverton Bad move. Telus sucks IMHO

  • DonnaMMedeiros Donna M (@DonnaMMedeiros) reported

    @Shawhelp Any update on the Surrey outage?

  • natashaofmay Natasha L (@natashaofmay) reported

    @Shawhelp Can you please help? CNN, MSNBC and Fox are all cutting out (picture going black). Are we even able to watch or will that damage the box? Please let us know. Thank you!

  • mlermin Marcel (@mlermin) reported

    @Shawhelp @gerryvb Same issue here across multiple channels (TSN, CBC, Global)

  • sarahglaze Sarah Glaze (@sarahglaze) reported

    @Shawhelp hi there! in Calgary, switched to different cable package on Saturday and our picture is very very glitchy now. Every channel. Very annoying when trying to watch the 🏒 Please help!

  • IanSeggie Ian Seggie 🅙 (@IanSeggie) reported

    @slackerman10 @Shawhelp And make sure you all contact #Shaw and demand an appropriate credit to your account for not providing a service you paid for.

  • DeanBorys Dean Borys (@DeanBorys) reported

    @Shawhelp hopefully you get this mess sorted out before tomorrow’s 🥇game! Awful. #WorldJuniors

  • shaquanking_ Shaquan (@shaquanking_) reported

    @Shawhelp how long until the outage in surrey is fixed :((

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