Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:


Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:
  • CampbellKingdom (@CampbellKingdom) reported

    @TrentOster @ShawInfo I suggest looking at business service. It's prioritized over residential traffic.

  • Diane Marie (@DianeMariePosts) reported

    @ARCCollective On the subject of Epoch Times, after much complaining and threats (I'll never buy a new car from you), my Honda dealer stopped offering ET in its waiting room. Shaw (@ShawInfo) still airs ET programs on the community channel. Shame.

  • Addy Pauli (@AddisonPauli) reported

    @Shawhelp is there an internet outage in Vancouver? Been flashing amber on my router since 9:30am

  • Peg City Dude (@Dangerzoneus) reported

    @Shawhelp Never mind. It looks like a short interruption. It’s back online.

  • Peg City Dude (@Dangerzoneus) reported

    @Shawhelp @Shawhelp My internet is down in Fort Garry Winnipeg

  • Marco McInroy 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@MarcoMcinroy) reported

    @Shawhelp @esk8vancouver Why isn't every single customer that was affected being compensated?

  • InsouciantSoul (@InsouciantSouI) reported

    @Shawhelp Your internet is down

  • Tyler Williamson (@tdubwilms) reported

    @Shawhelp service outage in Langley? Support website say no outages, but looks like we're out!

  • Crystal (@Humbletome) reported

    @Shawhelp trying to watch #RoyalRumble on wwwe network and all our channels are pixelated. They promised us this issue would be fixed. So done with Shaw. Unreliable and terrible service.

  • DR4 (@Bt2Dr4) reported

    @Shawhelp Why is Rogers being allowed to take over Shaw and when should I cancel my Shaw service?

  • 77_corbs (@77_corby) reported

    @Shawhelp when one subscribes to WWE Network why can't one record anything? Old non blue-curve it worked fine to record

  • Dipesh (@dman_0007) reported

    @Shawhelp Hi the issue was yesterday as the Canucks game didn’t work saying it was blacked out in our region which shouldn’t be the case since I live in Surrey. Many others had the same issue but Telus customers didn’t. We pay for a service and I was expecting to watch the game

  • Melissa Wiebe 🇨🇦🇺🇦 (@melissawiebe) reported

    @Shawhelp why wasn’t i able to watch the #Canucks game last night? And will you reair the game w/o the issues?

  • lucas 🎺 (@theLUCASTDS) reported

    @Shawhelp Naw that’s okay I think I’ll cancel cable altogether today

  • Marco McInroy 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@MarcoMcinroy) reported

    @Shawhelp @Thor_Beats Why isn't Shaw compensating every customer that was affected?

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