Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 281
Calgary, AB 206
Surrey, BC 155
Edmonton, AB 126
Burnaby, BC 28
Winnipeg, MB 27
Coquitlam, BC 25
North Vancouver, BC 20
Toronto, ON 19
Victoria, BC 19
Langley, BC 15
Red Deer, AB 14
New Westminster, BC 12
Montréal, QC 12
Sidney, BC 11
Coquitlam, BC 11
Port Coquitlam, BC 10
Maple Ridge, BC 10
Duncan, BC 7
Richmond, BC 7
Abbotsford, BC 7
Sherwood Park, AB 7
Nanaimo, BC 6
Powell River, BC 5
Chilliwack, BC 5
Creston, BC 4
Brampton, ON 4
Saskatoon, SK 4
St. Albert, AB 4
Thunder Bay, ON 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • snowneon Winson Chen (@snowneon) reported

    @Shawhelp any reports outage around Stonebridge Saskatoon?

  • Ethereal_JT Jason 🇺🇦 and the Denim Coloured Screamcoat (@Ethereal_JT) reported from Quesnel, British Columbia

    Oooof. Starting to wonder if @Shawhelp can knock my service out again if this #BCLions game keeps going this way.

  • caribouwho Andrew Poole (@caribouwho) reported

    @Shawhelp Telus subscribers don’t need to order Sunday Ticket to get NFL Network in HD.

  • BobbiMenard Bobbi Menard (@BobbiMenard) reported

    @angrydadof5 @TELUS I said the same thing to @Shawhelp after 26 years this spring. A simple switch, with no solution for weeks.

  • saliwalido Saliwalido (@saliwalido) reported

    @Shawhelp is there an issue in Coquitlam? My cable TV keeps freezing.

  • studingo Studingo (@studingo) reported

    Oh it got windy and rained hard that means no more internet in fort St. John @Shawhelp the infrastructure is so bad. Slightest storm and bye bye internet

  • KTKCAD KTKCAD (@KTKCAD) reported from Saanich, British Columbia

    @FP_Champagne as a @ShawInfo internet customer we also receive a fair mobile plan 25G for $25.Please be sure the monopoly gouging gang grandfather these contracts.Canada pays the highest mobile rates in the world yet subsidize the carriers with tax breaks with our $ 😡 not keen

  • tindogs Jess (@tindogs) reported

    @Shawhelp any outages in New Westminster? Phones and internet down at my workplace as of 10 mins ago.

  • aaron_chicoine aaron chicoine (@aaron_chicoine) reported

    @Shawhelp 9pm in Prince George and the internet cut out here.:(

  • TrySquabbleHead TryHard (@TrySquabbleHead) reported

    @ShawInfo Well guys, as of today you have started bottlenecking my upload speed by changing plans under my *** unceremoniously again, forcing me to pay even more to upgrade my plan yet again in order to use the service I was already paying for. @Bell_Support looking fine af rn

  • ahopeross AHR (@ahopeross) reported

    @Shawhelp Are there any known issues with webmail? The sign-in button won’t work to access it. Been happening on and off for days.

  • TylerGr86083510 Tyler Greenwood (@TylerGr86083510) reported

    @Shawhelp TV and internet are down in Bentley, AB. ETA on getting things back online?

  • AshleyBZhou Ashley Zhou (@AshleyBZhou) reported

    @TELUS you suck! I did ONE move order and ended up calling 5 times with billing issue within 1 month. All you L&R assured me my billing will be correct and it’s not! If I need to call you 6th time, I’m cancelling all my services. @ShawInfo let’s talk.

  • phoenixtg8 Phoenix Boyer (@phoenixtg8) reported

    @Shawhelp is there internet issues in Williams Lake BC this afternoon as mine is down? Is it due to storms coming up from the south of Cariboo?

  • bigfightenergy bigfightenergy (@bigfightenergy) reported

    @Shawhelp hi guys is there an outage in guildford area right now? No internet or tv

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