Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 132
Vancouver, BC 94
Edmonton, AB 79
Surrey, BC 42
Toronto, ON 15
Winnipeg, MB 15
Victoria, BC 8
Burnaby, BC 8
Langley, BC 7
Airdrie, AB 6
Coquitlam, BC 6
Red Deer, AB 5
Medicine Hat, AB 5
Montréal, QC 5
Saskatoon, SK 4
Creston, BC 4
Sherwood Park, AB 4
Richmond, BC 4
New Westminster, BC 4
Abbotsford, BC 4
Maple Ridge, BC 3
Coquitlam, BC 3
Brampton, ON 3
North Vancouver, BC 3
Nanaimo, BC 3
Port Coquitlam, BC 2
Penticton, BC 2
Powell River, BC 2
Sidney, BC 2
Fort Saskatchewan, AB 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • linny7 Lindsey Cuthbert (@linny7) reported

    @Shawhelp Cable is saying we aren't subscribed to any channels, internet working fine. Is there an outage in southeast Edmonton or is it just me?

  • Canadaguy4 Canadaguy (@Canadaguy4) reported

    @ShawInfo ITS MIGHT BE TIME FOR A CHANGE OF TV ..SHAW DISCONNECTED ME FOR BEING 2 DAY LATE ON MONTHLY BILL AND SHAW NEVER HAS REAL PEOPLE TO TALK TO ... JUST A USELESS BOTT

  • Roni_JDM Rhonda Inkster (@Roni_JDM) reported

    @Shawhelp Good morning, I seem to be experiencing some problems with my main cable box. When first turned on this morning, the picture was frozen, restarted the box, was okay for a moment, then froze. Now all I get is a black screen. Please help

  • mcmanus17 D McManus (@mcmanus17) reported

    Sounding like @Shawhelp has a huge outage #yyc #yeg

  • Canadaguy4 Canadaguy (@Canadaguy4) reported

    @Shawhelp ITS MIGHT BE TIME FOR A CHANGE OF TV ..SHAW DISCONNECTED ME FOR BEING 2 DAY LATE ON MONTHLY BILL AND SHAW NEVER HAS REAL PEOPLE TO TALK TO ... JUST A USELESS BOTT Char live is slower than on wait on phone Time to look at TELUS

  • thelinahage Lina Hage (@thelinahage) reported

    @ShawInfo Hahahaha yeah, right. Your service is terrible, inconsistent and unbelievably slow - even when we’re forking out hundreds of dollars. As soon as Telus is available, I’m out.

  • seclem1 Shirley Clement (@seclem1) reported

    @LoriSenio @Shawhelp My cable is not working. I live in Bonnie Doon. Any info?

  • MissAlyssaChuk Alyssa Andreachuk (@MissAlyssaChuk) reported

    Hi! Is anyone else experiencing a Shaw Cable outage in #yql Lethbridge? @Shawhelp

  • chorndogg Ken Chorney (@chorndogg) reported from Calgary, Alberta

    @Shawhelp we have no signal. There is a message with the code XRE-03121.

  • cathylynn64 Cathy (@cathylynn64) reported

    @Shawhelp I'm in Red Deer, I have no tv service

  • clambacon Clambroculese (@clambacon) reported

    @Shawhelp is cable out in east Edmonton? My neighbour and I are both having issues and down detector is reporting problems but your page says no outages.

  • thelinahage Lina Hage (@thelinahage) reported

    @ShawInfo @Shawhelp better get their sh!t together. @TELUS is really going to put them out with their crappy service lately. If it’s not 1 thing it’s another. WHY IS MY TV NOT WORKING AND NOBODY AVAILABLE TO SUPPORT?? is it because my internet is terrible and you never fixed it?

  • Canadaguy4 Canadaguy (@Canadaguy4) reported

    @ShawInfo What a bunch of **** BEING ON HOLD FOR OVER 1 HOUR NOW ... ON PHONE AND IN CHAT IF @TELUS @TELUSsupport is monitoring this tweeter DM As You can see SHAW DOES NOT CARE ABOUT CUSTOMERS

  • NorthBoyChris Chris McCullough (@NorthBoyChris) reported

    @Shawhelp #YEG Hi. I am getting the XRE-03121 error code. No changes to my subscription for a month. Please help.

  • Shannon50096889 quercus muehlenbergi (@Shannon50096889) reported

    @Shawhelp can’t get Shaw to respond is there a major outage? No channels except History Channel? Very odd.

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