Shaw Outage Map
The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Vancouver, BC | 189 |
| Calgary, AB | 178 |
| Edmonton, AB | 121 |
| Surrey, BC | 100 |
| Winnipeg, MB | 21 |
| Toronto, ON | 19 |
| Coquitlam, BC | 18 |
| Burnaby, BC | 16 |
| Victoria, BC | 15 |
| North Vancouver, BC | 11 |
| Langley, BC | 11 |
| Red Deer, AB | 11 |
| Montréal, QC | 10 |
| Maple Ridge, BC | 9 |
| New Westminster, BC | 9 |
| Nanaimo, BC | 8 |
| Sidney, BC | 8 |
| Richmond, BC | 7 |
| Port Coquitlam, BC | 7 |
| Coquitlam, BC | 6 |
| Abbotsford, BC | 6 |
| Sherwood Park, AB | 6 |
| Creston, BC | 5 |
| Duncan, BC | 5 |
| Powell River, BC | 5 |
| Saskatoon, SK | 4 |
| St. Albert, AB | 4 |
| Lethbridge, AB | 4 |
| Medicine Hat, AB | 3 |
| Nelson, BC | 3 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
-
Larry Wedgewood
(@larrywedgewood) reported
@Shawhelp Experiencing TV and Internet outage and poor service. TV and internet go down intermittently, (every 30 secs) and when it's not down, sound cuts out picture freezes. Internet is slow and unreliable and cuts out. The area is West Edmonton, Belmead, T5T1J1
-
CGouef
(@CGouef) reported
@NickPaisano @Shawhelp Same here. Been having issues for the last hour.
-
Dean Edmonton
(@DeanEdmonton) reported
@ConnieEngley @Shawhelp Me too. Thiese wide area outages keep happening every couple of days. Starting to get really annoyed at the crappy service
-
Mike Semeniuk
(@WorkerView) reported
from
Strathcona County, Alberta
@NickPaisano @Shawhelp Yes and no available support as usual
-
Jordan Weber
(@JordanJWeber) reported
Shaw Internet is always down. What an absolute joke of a company pulling this stunt on a Sunday night. The amount of money you guys charge you don’t have the right to be down for a single second. @Shawhelp #shaw
-
DonCorleone
(@NickPaisano) reported
@WorkerView @DeanEdmonton @Shawhelp I’ve seen this problem posted on St. Albert chat for weeks now. This is ridiculous.
-
Jordan Weber
(@JordanJWeber) reported
Shaw Internet is always down. What an absolute joke of a company pulling this stunt on a Sunday night. The amount of money you guys charge you don’t have the right to be down for a single second. @Shawhelp
-
Dean Edmonton
(@DeanEdmonton) reported
@NickPaisano @Shawhelp This is happening way too often. I am tired of the send us a dm trouble ticket, have you tried the trouble shooting steps BS. It is clear these are wide area outages not individual subscriber issues.
-
Shaun Piercey
(@ShaunPiercey) reported
@Shawhelp cable issues again with channels glitching and freezing and audio issues. This is getting to be a common issue and Shaw needs to step up and fix this once and for all or if not your competition will be very happy to welcome new customers!!
-
Seahawks Fan in AB
(@seahawksinAB) reported
@Shawhelp What about fixing the edmonton issues???? Its been going on for hours.
-
Dean Edmonton
(@DeanEdmonton) reported
@Shawhelp Fix the damn internet and tv around Edmonton before knocking off for the night. You know about he issues for over an hour.
-
Andrew Grose
(@GroseAndrew) reported
@KikkiPlanet @theBurlyChef @Shawhelp Their internet is in and out too. I was expanding my network today and couldn't figure out why it kept failing during the installation. Now I just have to dig my new wifi point out of the garbage.
-
Dean Edmonton
(@DeanEdmonton) reported
@Shawhelp quit asking for DMs and trouble shooting steps. This is a wide area outage AGAIN. Fix the darn service now, please
-
SonicDude
(@mitchc45856190) reported
@Shawhelp having problems in SW Langdale Edmonton. Tv is flaky Netflix keeps freezing on multiple units. This happened a few days ago.
-
Taylor Austin (STG)
(@STGGamings) reported
@Shawhelp What? YEG is having issues with Cable and Internet.