Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• marley (@marleytweet2) reported 36 seconds ago

  @Shawhelp outage in Edmonton? Please confirm ASAP

• Ray Cushenan (@RayCushenan) reported a minute ago

  @Shawhelp internet service drops in the afternoons are common for me. Can we revisit?

• Silena (@SMARADIO) reported 2 minutes ago

  @wildrose76 @Shawhelp Very strange! Hopefully the team is working to fix this!

• Ray Cushenan (@RayCushenan) reported 5 minutes ago

  @Shawhelp Hi. I’m still having problems with internet dropping and with poor coverage inside the house. Complete service drops for several minutes in the afternoon are common. Including twice in the past hour.

• Nim Kaur (@MapleBrownie) reported 10 minutes ago

  @Shawhelp my parents aren't able to access BBC north America which was working fine until just the last hour. It's part of our package. I'm really confused. #help

• 770 CHQR Global News Radio (@770CHQR) reported 10 minutes ago

  @Shawhelp Any word on when the outage in SW #yyc will be remedied. TV is out in Glenbrook, Killarney and presumably other areas. Tks

• Kim Benn-Hilliard (@kimbennhilliard) reported 14 minutes ago

  @Shawhelp Is there an issue with Shaw in Calgary Varsity?

• Competitive Thread (@comp_thread) reported 14 minutes ago

  Anyone else tired of @ShawInfo internet cutting in and out this last week? We can't be the only ones having issues? 55 mins on hold is likely enough. Open to alternative suggestions...

• Martha Renner (@mrenner_schultz) reported 17 minutes ago

  @VancouverBlues @shawcable @Shawhelp Problem?? I can't even get CBC it CTV. No Canadian news, no MSNBC???

• D McManus (@mcmanus17) reported 19 minutes ago

  Sounding like @Shawhelp has a huge outage #yyc #yeg

• Andrew Cunningham (@idledmuse) reported 27 minutes ago

  @770CHQR @Shawhelp Ditto down in McKenzie Lake...but am getting my morning news fix listening to you folks on your live web stream, so the morning isn't a complete loss...

• Desiree Bergen (@mrsmellark21) reported 29 minutes ago

  @Shawhelp I just got off the phone with the RUDEST representative ever after the outage was resolved, and my stuff STILL doesn’t work. I was told the soonest I can have someone here is Monday. I told them that I’m working from home and I can’t have this be this way till Monday

• Christina Pederson (@crispylovein) reported 33 minutes ago

  @idledmuse @Shawhelp @GlobalCalgary I too am having this problem. I went to tune in and got the “not subscribed” screen, for every channel. Good to see I’m not the only one with this problem!

• Curtis Brewer (@CPBrewerCalgary) reported 37 minutes ago

  @shawhelp In SE Calgary Erin Woods, and I am not receiving any cable TV signal, Internet is working, the cable box tv guide and program info are wrking but just a black screen. What's up?

• Thing 1 🇨🇦🏴󠁧󠁢󠁳󠁣󠁴󠁿🇭🇺 (@Jaytriks) reported 39 minutes ago

  @Shawhelp Is there a reason we have lost some tv channels? Lost some music channels, National Geographic and others???? Could you help?

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