Shaw Outage Map
The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Check Current StatusMost Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Calgary, AB | 297 |
Vancouver, BC | 268 |
Edmonton, AB | 170 |
Burnaby, BC | 125 |
Surrey, BC | 121 |
Winnipeg, MB | 72 |
Thunder Bay, ON | 47 |
Victoria, BC | 41 |
Red Deer, AB | 28 |
Toronto, ON | 21 |
Montréal, QC | 21 |
Sherwood Park, AB | 19 |
Saskatoon, SK | 18 |
Brampton, ON | 18 |
Richmond, BC | 18 |
New Westminster, BC | 18 |
Maple Ridge, BC | 18 |
Langley, BC | 17 |
North Vancouver, BC | 14 |
Sault Ste. Marie, ON | 13 |
Lethbridge, AB | 12 |
Coquitlam, BC | 11 |
Courtenay, BC | 10 |
Fort St. John, BC | 10 |
Kelowna, BC | 10 |
Fort McMurray, AB | 9 |
Abbotsford, BC | 9 |
Salmon Arm, BC | 8 |
St. Albert, AB | 8 |
Prince George, BC | 8 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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marionetta
(@marionetta) reported
@Shawhelp i.e. I have no service on one digital box!
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Brad
(@braddutchak) reported
@ShawInfo any info about outage in Aldergrove? Total service outage here.
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Derek Amsbaugh
(@DerekAmsbaugh2) reported
@Shawhelp Hey, I have internet problems, do you guys have an outage in the Callingwood area? If so how long?
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TheDude abides
(@Shutup_Donnie) reported
@shawhelp @shawdirect Spent 40 minutes in chat with support getting me to check internet speeds until I got a result he liked. Didn't help and I still lag and can hardly load videos/gifs. Great customer support #shawinternet #shaw #useless
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knowlton
(@Knowlfall) reported
@Shawhelp The past few weeks the internet here in Alberta all around has been bad, like at my school here at home and other places, is there a outages in Alberta?
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mr kaswa
(@mrkaswa) reported
@Shawhelp I know your do, and that people are working at fixing it, the fellow is back at that box for a third time just now. But there are so many problems with Shaw lately, that I feel the need to tweet more about it. I'm not using your handle though since the issues are not yours.
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Rob
(@Rob_Garner_) reported
@ShawInfo why is my channel guide out of sorts. I have 5 channels showing Oprah network CTV has tsn, Disney broadcasting something else. What's the problem?
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Bruce Shad
(@wingsnation) reported
@Shawhelp my voicemail is broken and none of your staff knows how to fix it, this is what happens when you don't train your staff
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casey
(@19caseyy) reported
@Shawhelp i spent the last 2 hours resetting and power cycling my modem. the "technical support agent" tells me to keep doing this every 30 minutes. it's 3am.
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Matt
(@durnekell2k) reported
@Shawhelp is there an outage in medicine hat Alberta on going since yesterday?
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*****
(@WillyGrant) reported
@Shawhelp It should also be noted that the problem is happening on both our TVs and with all four remotes.
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mr kaswa
(@mrkaswa) reported
@Shawhelp Is that the @shawhelp morning crew, or are you expecting this trouble to take until. tomorrow to fix? How hard can it be? Where was the last place the signal worked? Go forward from there, it's a 1/2 square block area.
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Dr. Charlene Kotze
(@Charlene_Kotze) reported
@Shawhelp I’ll see if someone can help by phone.
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mr kaswa
(@mrkaswa) reported
@Shawhelp The issue you linked to claims to have been resolved. My issue is not resolved.
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*****
(@WillyGrant) reported
from
Edmonton, Alberta
@Shawhelp Someone already looked into it and could not fix. They booked a technician to come out in 9 days. Why wouldn’t the person in the phone at Shaw have mentioned this? I’ll DM our info. I am not happy.