Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 281
Calgary, AB 206
Surrey, BC 156
Edmonton, AB 126
Burnaby, BC 29
Winnipeg, MB 27
Coquitlam, BC 25
North Vancouver, BC 20
Toronto, ON 19
Victoria, BC 19
Langley, BC 15
Red Deer, AB 14
New Westminster, BC 12
Montréal, QC 12
Sidney, BC 11
Coquitlam, BC 11
Port Coquitlam, BC 10
Maple Ridge, BC 10
Duncan, BC 7
Richmond, BC 7
Abbotsford, BC 7
Sherwood Park, AB 7
Nanaimo, BC 6
Powell River, BC 5
Chilliwack, BC 5
Creston, BC 4
Brampton, ON 4
Saskatoon, SK 4
St. Albert, AB 4
Thunder Bay, ON 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • BethMcK_Neufeld Beth McKenna Neufeld (@BethMcK_Neufeld) reported

    @Shawhelp here is NK, very slow, did a rull start of modem, internet cutting in and out, pages not loading, since early this morning. Not great for the work day today

  • Miller9914 Mike Miller (@Miller9914) reported

    @ShawInfo my cable feed has glitched a few times early during the @EdmontonOilers game if I have any issues I’m going to be very angry.

  • JeffWpg1 Monsieur Jeff (@JeffWpg1) reported

    @Shawhelp No channels currently working on my TV, internet very slow patchy, in northeast winnipeg

  • ballsy66 darrin wright (@ballsy66) reported

    @Shawhelp In Nanaimo I have had no reception on Crave2 and CTVDRM . I was told it was a known issue and being looked at, it has been 3 weeks since that chat and a month total. This could be the issue that makes me change providers. The cost has me looking at other options as it is.NOTHAPPY

  • Nitin28692522 Nitin (@Nitin28692522) reported

    @ShawInfo great service. Called the customer service n without resolving the ossue, she said go to the store n they will help you. Have a gud day bye.

  • benharapiak Ben Harapiak (@benharapiak) reported

    @PrismZet @Shadow4MVP @Shawhelp Yup, and the restaurant down the block from me can't take any online orders so it's literally killing their business today... zoom meetings are fine but websites on and off or not connecting at all. had to restart tv box and finally got a signal

  • MarcAllarie Marc Allarie (@MarcAllarie) reported

    @Shawhelp Cable signal for live TV and cannot access recordings. Internet signal is weak. Live in NK. Rebooting modem did not help. TV station stuck on one channel.

  • Obijared The Screaming Moist (@Obijared) reported

    @Shadow4MVP @204Jones @Shawhelp DM said it wasn’t an outage. Just our modem got messed up.

  • EdVorst Non-fungible teacher (@EdVorst) reported

    Seriously @Sportsnet & @ShawInfo WTAF?!?! You list the @NHLJets game on all four channels but show it on just one, and not the one I was recording. **** your lazy incompetence.

  • benharapiak Ben Harapiak (@benharapiak) reported

    @Shadow4MVP @Shawhelp @PrismZet very concerning if they're telling you it's on your end with this many problems concentrated in one area....

  • AndisonSullivan Egg (@AndisonSullivan) reported

    @Shawhelp Horrible internet. Daily interruptions since forever

  • benharapiak Ben Harapiak (@benharapiak) reported

    @LeftFieldCR @ShawCanada @ShawInfo Problem is all over North Kildonan for sure according to Twitter feed. I can zoom but can barely access a web page. Shaw help implied it was problem on my end

  • benharapiak Ben Harapiak (@benharapiak) reported

    @Shawhelp same issues as many in North East Winnipeg, did a full restart of modem, internet cutting in and out, pages not loading

  • Shadow4MVP Ryan (@Shadow4MVP) reported

    @PrismZet @benharapiak @Shawhelp Online still says no issues lol via chat .... 4 shaw trucks in the lot by chicken delight - passed em walking the dog he said they are working on the issue affecting about 10 blocks - he has no idea why support is saying they are not aware of an outage

  • Shadow4MVP Ryan (@Shadow4MVP) reported

    @benharapiak @Shawhelp @PrismZet also in Nk it spicky for sure sometimes loads sometimes doesnt load then disconnects. They had me do everything and said its my end not theirs and sending a tecg out. Way too many same issues in same area for it not to be an issue

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