Shaw Outage Map
The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Vancouver, BC | 320 |
| Calgary, AB | 252 |
| Edmonton, AB | 183 |
| Surrey, BC | 174 |
| Winnipeg, MB | 41 |
| Burnaby, BC | 27 |
| Coquitlam, BC | 27 |
| Toronto, ON | 23 |
| Victoria, BC | 22 |
| North Vancouver, BC | 22 |
| Langley, BC | 17 |
| Red Deer, AB | 14 |
| Coquitlam, BC | 11 |
| Sault Ste. Marie, ON | 11 |
| Montréal, QC | 10 |
| Sidney, BC | 10 |
| New Westminster, BC | 10 |
| Maple Ridge, BC | 10 |
| Nanaimo, BC | 9 |
| Port Coquitlam, BC | 9 |
| Sherwood Park, AB | 8 |
| Saskatoon, SK | 8 |
| Lethbridge, AB | 7 |
| Richmond, BC | 6 |
| Duncan, BC | 6 |
| Nelson, BC | 5 |
| Abbotsford, BC | 5 |
| Creston, BC | 5 |
| Fort McMurray, AB | 5 |
| Parksville, BC | 5 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
-
Jeremy Nolan
(@Nolanpctech) reported
@Shawhelp Already tried online support just don't understand why it takes 20 min to look up an account. Just overall unimpressed
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Gem 🐝🐾
(@gem_k_) reported
Would have been really nice to get some kind of notice about the overnight service outage of wifi, phone, and tv that's supposed to go from 10pm-6am @Shawhelp.
-
🍁Allan Williams🍁
(@sunsethill) reported
@Shawhelp Are there any issues with TV services in the West Kildonan area of Wpg? Internet is fine, no TV though...
-
Jeremy Nolan
(@Nolanpctech) reported
@Shawhelp I don't like residential service customer service. Worst Support ever. Tell me to slow down for the address so I dom then I get from shaw "I got it I got it I got it I got it. Seriously shouldn't be that hard to look for an address. Then I just get put on hold.
-
Heather Cook
(@I_Am_The_Storm_) reported
Dear @Shawhelp why does my internet suck so bad. Every day we have to restart it. Even your techs tell us there is nothing they can do because the problem isn’t in the house.
-
Betty
(@emtd44) reported
@Shawhelp 2/2 couldn't fix the problem. My son in law came over and quickly saw on the shaw app where the pod device was and how to reconnect it. I realize this can happen but I didn't think it was an overly complicated problem.
-
Julia
(@MrsMajSeanBond) reported
@Shawhelp curious why your customer service folks think talking down and dismissing client concerns is appropriate? When trying to gather info on a new phone, maybe their training shouldn’t include “act like the client is an idiot” 🙄 #timetocancel
-
Ryan Coller
(@ryancoller) reported
@Shawhelp good morning, is there any known issues in the Douglasdale area this morning? We are having some trouble connecting.
-
William Stanley
(@cpt_silverfox) reported
TIL @shawinfo doesn't support any modems over 300mbps that allow control of the DNS Settings I am really not looking fwd to having to switch providers.
-
Betty
(@emtd44) reported
@Shawhelp After the Shaw tech was here last Thur & Friday for another issue, my printer which is connected through the pod wouldn't work.(It had worked before) I spent an hour on the phone today with a tech who said that she couldn't even see a pod on my device list and they 1/2
-
Bryan Warren Barrister
(@peeepeeblaze420) reported
@Shawhelp @shaw Did you know your internet is absolutely terrible and any customer still using it should switch? From my testings you have worse internet speeds than a public connection at Walmart! Crazy right?
-
Emmy OkazawaBortolin
(@eobortolin) reported
@Shawhelp just wanted to thank you for your incredibly fab customer service today. Called to close my account and was told it would close Feb 15. Stupidly I asked why this date and agent said he would check. Returned to announce it was closed as of NOW😡
-
Emmy OkazawaBortolin
(@eobortolin) reported
When asked to turn it back on as I had never asked to close TODAY was told this was only possible thru a 2yr “value” plan. On hold for 20 min as @Shawhelp tries to figure out how to own up to its own errors - ask any 2 yo how to do it: apologize, admit your mistake and FIX THEM😡
-
Tyler
(@Valomir) reported
The worst mistake I ever made was signing up for things on the internet with a @ShawInfo email. They've deleted the account (they can still see though) and the email is gone too (they can see it though) and I have forever lost access to the sites/games I used it for as a login.
-
Nicholas Evans
(@Big_Nick92) reported
from
Duncan, British Columbia
@Shawhelp just have a question a couple months ago upgraded to fiber gig l but after the slow internet issue that you guys were having recently my latency on my Xbox it went up to 81ms and it was only 39ms before