Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 127
Vancouver, BC 87
Edmonton, AB 76
Surrey, BC 39
Winnipeg, MB 15
Toronto, ON 14
Victoria, BC 8
Burnaby, BC 8
Langley, BC 7
Montréal, QC 7
Coquitlam, BC 6
Medicine Hat, AB 5
Sherwood Park, AB 5
Airdrie, AB 5
Creston, BC 4
Richmond, BC 4
Red Deer, AB 4
New Westminster, BC 4
Abbotsford, BC 4
Saskatoon, SK 3
Brampton, ON 3
North Vancouver, BC 3
Nanaimo, BC 3
Penticton, BC 2
Powell River, BC 2
Sidney, BC 2
Fort Saskatchewan, AB 2
Thunder Bay, ON 2
Maple Ridge, BC 2
Okotoks, AB 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • NSTEPca NSTEP (@NSTEPca) reported

    Help Alberta kids understand WHY healthy eating and activity build a better brain! Text KIDS162 to 30333 to donate $10 to NSTEP and support us in creating a wave of health across Alberta. Your $10 donation is matched by @ShawInfo & @ShawClassic, becoming $30 for NSTEP.

  • OhMyItsBrad Brad (@OhMyItsBrad) reported

    @Shawhelp issue in RD? No sound on cable and the picture flickers in and out.

  • kannibal25 Terry Thomas (@kannibal25) reported

    @GlenMah @ShawInfo @Shawhelp Calls should be recorded. Call in if you have the date and time to find out who the rep was. Failing that, they can use the work order that upgraded your father's service to ID the rep. I doubt the rep would document this but you never know.

  • Shaarpshooteer Waylon (@Shaarpshooteer) reported

    @Shawhelp Really regret switching to you guys. Never realized that every month my wifis gonna be down for a day or two.

  • monk_aamonk Alex Monk (@monk_aamonk) reported

    @Gandolfo11 @ShawInfo @TELUS Telus sucks too, be patient with Shaw talking from experience, East Van Rules, had to throw that in lol

  • mitchel4658 mitchel (@mitchel4658) reported

    @Shawhelp Internet is down for me. West St. Paul, MB. Do you have an ETA on resolution?

  • Michaelplourde_ Michael Plourde (@Michaelplourde_) reported

    @Shaun_Briltz @Shawhelp Multiple times a month plus bad ping in general, And they charge an absurd amount for it because it's alot of peoples only option and I'm sure they know that.

  • studingo Studingo (@studingo) reported

    @Shawhelp Sorry I know it’s not your fault but you are not improving infrastructure. These outages happen constantly and we are just supposed to deal with it. Never compensated

  • DevonO7 Devon (@DevonO7) reported

    Hey @Shawhelp ALL OUR INTERNET is out at @hastingsraces why wont you have someone come fix it!?!?!? I'm paying for TWO premium internet packages the least you could do is fix it!!

  • Mscott_77 Mason Scott (@Mscott_77) reported

    @Shawhelp Super slow and always need to reset the router

  • drgitakruger Gita Kruger (@drgitakruger) reported

    @Shawhelp . Outage in Springbank Hill this AM. Any news on this? Happened for a few minutes a couple days ago as well but resolved quickly. This time is longer. Thank you.

  • wulfin wulfin (@wulfin) reported

    @Shawhelp @baseball_layne I’m in NW Calgary and down also. Already rebooted modem and router.

  • Shaun_Briltz Shaun Briltz (@Shaun_Briltz) reported

    @Shawhelp I shouldn't have to reach out. To me it's shady that I have to call you or reach out. You know where and when the outages are! You should offer these compensations as good business practice to make up for the LACK of service. This is not a 1 off situation this happens EVERY month

  • jayjmoore17 Jay Moore (@jayjmoore17) reported

    @GlenMah @ShawInfo @Shawhelp Shaw is a joke. I was told(many times) that during Covid pay as much as you can, since I had Covid, and they would never cancel anyone during this time. They closed my acct & charged me 350 cancelation fee. I had to resign up or I wouldn’t get my 350 fee back. Disgusting.

  • Michael50706655 Michael Swain (@Michael50706655) reported

    @Shawhelp @IslandLooter Funny, I'm sure I saw his tweet read "when I was a customer." Past tense, meaning he's probably not a customer now. Here's hoping your tech skills are better than your reading comprehension.

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