Shaw Outage Map
The map below depicts the most recent cities worldwide where Shaw users have reported problems and outages. If you are having an issue with Shaw, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| North Vancouver, BC | 8 |
| Calgary, AB | 182 |
| Vancouver, BC | 158 |
| Saskatoon, SK | 13 |
| Port Renfrew, BC | 1 |
| Surrey, BC | 61 |
| Red Deer, AB | 6 |
| Valemount, BC | 1 |
| Kelowna, BC | 6 |
| Edmonton, AB | 160 |
| Fort Saskatchewan, AB | 2 |
| Spruce Grove, AB | 6 |
| Victoria, BC | 44 |
| Anmore, BC | 3 |
| Grande Prairie, AB | 2 |
| Winnipeg, MB | 41 |
| Creston, BC | 1 |
| Toronto county, ON | 2 |
| New Westminster, BC | 4 |
| Cranbrook, BC | 3 |
| Chilliwack, BC | 5 |
| Langley, BC | 5 |
| North Saanich, BC | 2 |
| Richmond, BC | 4 |
| Coquitlam, BC | 12 |
| Fort Frances, ON | 1 |
| Armstrong, BC | 1 |
| Sherwood Park, AB | 12 |
| Selkirk, MB | 2 |
| St. Albert, AB | 4 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Siatoro (@Siatoro) reported@Shawhelp Shaw email servers down? Webmail works but no email received on PC, Android, iPhone. Error saying server issues, password issues, etc.
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Ugabug (@MaryPChipman) reported@Shawhelp We did it all. It turned out Shaw hadn't properly registered the devices. 2 hours spent on the 'easy swap out' new modem (1 hr w tech support). Worse problems with the TV swapout, still unresolved. 1 hr trying everything, 1 hr waiting for tech support, 1 hour w it. New box needed
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Don T Beakunt (@truebusterflash) reported@Shawhelp Your link says outages are unavailable. wtf?
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Don T Beakunt (@truebusterflash) reported@Shawhelp As an fyi, Xfinity stream is not working
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Drimint (@RisenRealm) reported@Shawhelp is there an internet outage in Winnipeg. North Kildonan region? Myself and Shaw using neighbors are all having issues this morning. Cant access the outage map since it's stuck on British Columbia for some reason and your apps won't log in. Not that they ever work anyway
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bc_2025 (@bc_2025_vision) reported@RogersHelps I tried Rogers with Shaw chat support but they no longer seem to have ability for us to add a screenshot for troubleshooting. I just posted 2 screenshots on @shawhelp messaging. Can I get help there or should I repost to your messaging? Thanks for still being here!!
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rc edwards (@f1redwards) reported@Shawhelp Why is it always a struggle to connect to Tubi? Yes, I have unplugged and restarted my box multiple times and it rarely connects. I’m paying for the service I expected it to work. If not, I expect a discount on my bill this month because this is ridiculous.
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Guy_Barnabe (@GuyBarnabe) reported@Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…
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Jason Silver (@Da_Big_Dogg) reported@Shawhelp question, when watching the 4k stream of an Oil game it goes all pixelated and looks terrible, this happens many many MANY times in just a few min.. how do we solve this??
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Bella Bee (@SmileyYYC) reported@Shawhelp you’re kidding??????? Connection issues NOW????? $300 a month and you’re ***!!!!!
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Megan (@M_So) reportedIs anyone else in #Winnipeg having trouble with their @Shawhelp internet. I’m doing everything I can to avoid calling but I fear it’s inevitable…
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Ziad 😷 Fazel 🇨🇦🇺🇦💉 (@ZiadFazel) reportedDealing with @Shawhelp @Rogers even when all you did is cancel your longtime Shaw service.. But they keep billing you and hitting you with late charges and threatening cancellation… …when you have already cancelled and sent back modem & tv box, proven by courier waybill.
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🇻🇨🇺🇦 G.F. Liverpool™© 🇺🇦🇹🇹 (#DERB NOW) 🧩 (@gfliverpool9966) reported@Shawhelp Well, you are very lucky in this matter. Able to sign in on Google Chrome through Apple.
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D (@superdaddoo) reportedPSA: Filed a CCTS complaint against @Rogers & Shaw (@ShawInfo) today. Shaw/Rogers has stated that their internet infrastructure in my community is unable to provide the 2Gbps download speeds during peak times. 50% to 70% bandwidth loss in peak times. But charging people for it.
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Summer (@snowyday15) reported@Shawhelp Its up, but its very slow