Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 139
Vancouver, BC 95
Edmonton, AB 82
Surrey, BC 47
Winnipeg, MB 21
Toronto, ON 19
Coquitlam, BC 10
Langley, BC 8
Victoria, BC 7
Burnaby, BC 7
Medicine Hat, AB 6
Airdrie, AB 6
Richmond, BC 5
Saskatoon, SK 5
Red Deer, AB 5
Montréal, QC 5
Sherwood Park, AB 4
North Vancouver, BC 4
Creston, BC 4
New Westminster, BC 4
Abbotsford, BC 4
Coquitlam, BC 3
Maple Ridge, BC 3
Nanaimo, BC 3
Courtenay, BC 2
Kelowna, BC 2
Port Moody, BC 2
Port Coquitlam, BC 2
Penticton, BC 2
Powell River, BC 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • jmw52 🐓🍭🍭can't wear 😷 (@jmw52) reported

    @Shawhelp After 26 minutes on ignore you website finally indicates an outage..so very unimpressed with @shaw since transferring service to my new home 8 months ago. MULTIPLE # of screw-ups

  • ThatsMacky Chris MacKinnon (@ThatsMacky) reported

    @Shawhelp is there currently an outage in Winnipeg, MB? My internet died around 9:55 (CDT) and so did others.

  • ANgotngamwong andrew ngotngamwong (@ANgotngamwong) reported

    @Shawhelp just had the worst experience calling into Shaw today agent declined to escalate my call and kept me on mute for over an hour. Will file with the ccts if I can’t get this escalated !

  • kenrolston Ken Rolston (@kenrolston) reported

    @Shawhelp TV service is down in Penticton BC

  • jwd7150 Jwd7150 (@jwd7150) reported

    @Shawhelp I got lucky I found it but it didn't solve r problem on getting r home services hooked back up which we desperately need wife is trying to find a job and can't without internet and that's going to hurt us financially in the long run with me only bringing in income !

  • coleynmh bad wolf (@coleynmh) reported

    I’m being told there’s a @Shawhelp outage in Southern Winnipeg this morning. Anyone else caught in it?

  • skullplanter You storming personification of an **** discharge (@skullplanter) reported

    @Shawhelp got any info on the outage in the tache area? Website has nothing and app only says that there IS an outage.

  • craigwmiller Craig Miller (@craigwmiller) reported

    @Shawhelp I need some escalation assistance with a mobile account problem that 3 phone calls and a visit to a store haven't seemed to help. I want to give Shaw more money but it seems Shaw doesn't want to take it. Who can I contact?

  • LoudMthBrownGrl Loud Mouth Brown Girl (@LoudMthBrownGrl) reported

    @Shawhelp You and I both know they're just going to tell me to reboot the box. i feel like there should be a better solution by now.

  • Bogey_Putt Lynelle (@Bogey_Putt) reported

    @Shawhelp messaging on behalf of my parents in Penticton. Cable out, second time in the past two weeks. ETA? They are not happy customers, especially since their bill went up $20 a month. Paying for service they’re not receiving.

  • laureneinfeld1 lauren e (@laureneinfeld1) reported

    @Shawhelp any issues with connectivity in Winnipeg? We have cable, but internet is down

  • riula Romeo Iula (@riula) reported

    @Shawhelp I called regarding an internet issue. It was determined that there is noise on the line, and a technician would need to be sent out. I was told I would receive a call when your ability to schedule a technician was restored. It’s been over 24 hrs and no call. Ya’ll ok?

  • k3yj G. Angel (@k3yj) reported

    @LoudMthBrownGrl @Shawhelp I'm having the same issues with a couple of channels such as Slice. Completely jumbled up, picture is broken with pixels and other images. At times completely unwatchable. I've done a box reset. What's going on?

  • raidersfan31 Rob Gibson (@raidersfan31) reported

    @shawhelp the worst service ever. I'm paying for premium service and I'm not even getting the lowest level. 50 or 60 mb/sec when it should be 1000. I just want a refund for not getting what I've been paying for. 180 per month. very poor service and even worse customer service.

  • vickilaszlo vicki 🇺🇦 (@vickilaszlo) reported

    Hi @Shawhelp. Any ETA to fix digital phone service in Calgary? My parents have gone two days without the phone working.

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