Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

Shaw users affected:

Report a Problem

Check Current Status

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• Eddie C (@Eddie_C_1973) reported 5 minutes ago

  @Shawhelp for a few days the audio has been cutting out & video pixelates while watching TV. This was supposed to be fixed a while back? If we're not receiving 100% service, we shouldn't be paying 100% of the bill.

• Cody Harvel (@harvel1986) reported 5 minutes ago

  @Shawhelp hey my internet and cable cut out and wont come back on. Whats the deal?

• bx - Kevin Malinowski AB expat in ON, (he/us) (@KMal_T8N) reported 8 minutes ago

  @Shawhelp is there an outage in St Albert, AB Grandin Area? I have no internet or cable?

• Deanna Wahl (@DeannaWahl18) reported 12 minutes ago

  @Shawhelp what ******** shaw how long will our tv be out inAgassiz i tried to call bullshit I waited I hr on the phone no answer not service

• Xynskar (@xynskar) reported 13 minutes ago

  @Shawhelp hey how about informing us on why you guys can provide internet yet??? Or what the ******* problem is??

• Derek Coke-Kerr 🇨🇦🏉 (@Rugbyplayer) reported 13 minutes ago

  @Shawhelp Is the internet down anywhere in #yeg

• 🇮🇹🇨🇦Graziano's Catering (@GrazCatering) reported 15 minutes ago

  Hi @Shawhelp what happened to service in St.Albert?

• Nicola Wright (@NicaNessun) reported 15 minutes ago

  @Shawhelp is there an outage in downtown YEG again? One week since the last time this happened...not impressed.

• Doug (@doug_springer) reported 16 minutes ago

  @Shawhelp Your prices have gone up and your service and quality have gone down. I'm fed up, and when I can't even speak to someone until 7 AM when 25000 of my co-workers are WFH, you lose. I'm done defending you. /2

• ✡️Nikki Vogel the Vaccinated (@NikkiVogel1) reported 17 minutes ago

  @Shawhelp Someone needs to tell your sales people that when they offer a speed upgrade not to just go ahead and reboot the modem without asking. #fail #businessinterrupted

• 🅹🅾🅷🅽 🅺🅴🆁🅱🆈 (@JKerby_88) reported 18 minutes ago

  @Shawhelp Our Wi-Fi is not working at the moment & our TV keeps cutting in and out

• Chris Corrigan (@chriscorrigan) reported 18 minutes ago

  Hey @Shawhelp i have a question. Why do you keep phoning me and asking if I want a new package? I have said no. I appreciate the Internet service but your customer service has crossed the line into spam.

• Deanna Wahl (@DeannaWahl18) reported 22 minutes ago

  @ShawInfo COME ON SHAW ITHINK WE NEED A REFUND FOR YOUR LIES LACK OF SERVICE AND WHY DO I NOT HAVE SERVICE TV MAY 16/2021

• Tangled's Art and Stuff (@red_tangled) reported 23 minutes ago

  Hey @Shawhelp could *REALLY* use your help GETTING someone to actually come to my house to check the router and make sure I get all my devices online #frustrated #3weeksofthis #help

• Tara MacDougall (@MacTara1) reported 25 minutes ago

  @ShawInfo I’ve had Shaw pixilation/freezing since March. The issue continues despite many calls and 2 tech visits. Every time I call tech support they have no notes about my previous calls and we start over. TV service is still unwatchable. How can I get what I’m paying for?😐

Check Current Status