Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 313
Calgary, AB 249
Edmonton, AB 219
Surrey, BC 148
Burnaby, BC 56
Winnipeg, MB 54
Victoria, BC 47
Toronto, ON 36
Langley, BC 23
Nanaimo, BC 23
Brampton, ON 22
North Vancouver, BC 20
Red Deer, AB 19
Richmond, BC 17
Saskatoon, SK 17
Kelowna, BC 17
Parksville, BC 17
Coquitlam, BC 17
Sherwood Park, AB 16
Mississauga, ON 13
Coquitlam, BC 11
Montréal, QC 10
Courtenay, BC 9
Fort McMurray, AB 9
New Westminster, BC 9
Lethbridge, AB 9
Thunder Bay, ON 9
Creston, BC 8
Medicine Hat, AB 7
Duncan, BC 7

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • therealb0wser 🦦🧞‍♂️ Jason 🧇🐓 (@therealb0wser) reported

    @Shawhelp How can I stop receiving free preview channels on my cable service?

  • tinasvfx Tina (@tinasvfx) reported

    @Shawhelp the tech support issue was a temporary fix. its still glitching.

  • musicbaum Musicbaum 🤖🐶🇨🇦 aka Mr. Ovaltine (@musicbaum) reported

    My mum passed away. Called @ShawInfo to cancel her cable but wanted to keep internet at her place. No condolences. Said we had to cancel everything, so we did. And they wonder why they lose customers.

  • Dave_does_lawns Dave Does Lawns (@Dave_does_lawns) reported

    @Rogers phones down with Rogers for 12 hours!!! @TELUS & @Shawhelp clean up on this deal. I will switch.

  • plynn plynn (@plynn) reported

    @musicbaum @ShawInfo I called to ask how to fix the problem, guy told me I should pay my bills on time. Admittedly, I still feel kinda bad about shouting at him, but not that bad

  • ChrisDanger79 Chris Danger (@ChrisDanger79) reported

    ******** @Shawhelp people can get 5g from Mars and I cant get wifi 70 feet to my shed. What kind of bullshit is that? And dont give me you need a "pod" range extender bullshit. @Telus worked. But I'm now under contract with you. Fix your god damn wifi game.

  • StefanJonasson Stefan Jonasson (@StefanJonasson) reported

    As Rogers presides over a nationwide service disruption, can we agree that the Rogers-Shaw merger shouldn't be allowed? @Rogers @ShawInfo

  • KaymakliBlue Kaymakli Blue (@KaymakliBlue) reported

    and now i'm getting the runaround by @ShawInfo over my service call Don't worry I've got screen shots

  • BrendonWhatley Bee 🐝 (@BrendonWhatley) reported

    @Shawhelp is there an outage downtown Calgary? Internet hasn’t been working for a few hours now

  • canadagraphs Canadagraphs (@canadagraphs) reported

    I currently have #Rogers for my phone service. I currently have #Shaw for my internet service. @Rogers is currently trying to but @ShawInfo If they do, I'd have ZERO way to communicate when they next go down (happens like every 2 yrs or so) Canadian government STOP THIS.

  • SC0RPI0NWARRI0R scorpionwarrior (@SC0RPI0NWARRI0R) reported

    @CRTCeng @Rogers @ShawInfo this an example of why this buy should not happen, a country wide outage for rogers can only be made worse if shaw's customers were part of rogers right now #stopthemonopoly #lowerprices

  • alexjaimesevyn alexjaimes (@alexjaimesevyn) reported

    It’s been 3hrs since @Shawhelp @ShawInfo went down in Glenora #yeg. Had a client call I couldn’t take and still w/out service. Messing w career. What gives?

  • Foxyx22 Foxyx22 (@Foxyx22) reported

    Shoutout to @ShawInfo for having such GARBAGE TIER TECHNOLOGY that their modem decides to RANDOMLY DISCONNECT ALL MY STUFF MIDSTREAM. If you live in Canada, do not use Shaw internet

  • haigtweets Haig Sakouyan (@haigtweets) reported from North Vancouver, British Columbia

    @Fidomobile I have multiple phones on my account. One of them was offered 20GB for $50. Another was offered 15GB for $90. Live chat wasn't able to help me get the good offer applied to all my lines. Can you help? If not I'll be exploring @ShawInfo Mobile.

  • musicbaum Musicbaum 🤖🐶🇨🇦 aka Mr. Ovaltine (@musicbaum) reported

    @annettelabonne @ShawInfo This isn't so bad really. Mum had her **** together. I'm "it" so there's no big hassle but the Shaw thing is crazy. They should know better.

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