Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 351
Calgary, AB 274
Edmonton, AB 210
Surrey, BC 188
Winnipeg, MB 47
Burnaby, BC 28
Toronto, ON 27
Coquitlam, BC 26
North Vancouver, BC 24
Victoria, BC 24
Red Deer, AB 19
Langley, BC 17
Maple Ridge, BC 12
Sault Ste. Marie, ON 12
Port Coquitlam, BC 11
New Westminster, BC 10
Nanaimo, BC 10
Richmond, BC 10
Coquitlam, BC 10
Saskatoon, SK 10
Sidney, BC 10
Abbotsford, BC 9
Sherwood Park, AB 9
Montréal, QC 8
Lethbridge, AB 8
Creston, BC 6
Duncan, BC 6
St. Albert, AB 6
Nelson, BC 5
Fort McMurray, AB 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • BrowntoBure BrowntoBure (@BrowntoBure) reported

    @nicarellano @Shawhelp Already had internet for years. Just spoke with Telus. Like 40 dollars less than what I've been paying for **** I actually watch and 4k.

  • CuriousJEH Jane's at home (@CuriousJEH) reported

    @Shawhelp what hours do you folks work? First my cable and internet disappear, now I find my land line is also out of service. How do I get help?

  • krf248nm West Strong (@krf248nm) reported

    @Shawhelp Thanks for the gesture. The last service month started Nov 4. Auto payment done Nov 5. Got a bill starting Dec 4 but was told by cus service it's for Nov. Either the bill date is wrong or Shaw is double charging me. Sounds pretty random to me. Not to mention the harsh letter.

  • DevrieBeckett Devrie Beckett (@DevrieBeckett) reported

    @Sabres_Fans9 @Shawhelp Got info from a reliable source (not on the support line) - it will be $189 flat rate or 4 payments of 48. NHL Live however, is 159.99 .... guess which I'm gonna sign up for?

  • jooooodooolp macaroni in a pot (@jooooodooolp) reported from Burnaby, British Columbia

    Just like that. My home internet is down and i was just about to finish my movie. Thanks @ShawInfo

  • WendyMatthes Wendy (@WendyMatthes) reported

    @Shawhelp Very frustrating getting my issues handled by Shaw but 2 days of communication, it has finally been completed

  • CaseyBratPack 🦋Just Existing in a Crazy World🦋 (@CaseyBratPack) reported

    @Daggerville @Shawhelp last couple days mine has been freezing and starting again..skipping time. Both TV and the app on my tablet was doing this.. I saw a few posts on FB about this same issue with other folks on Shaw. Yet to see or hear an explaination of why though.

  • illustratedword Donna McKinnon (@illustratedword) reported from Edmonton, Alberta

    @Shawhelp Hey the ‘last watched’ and numerical channel search isn’t working on the remote. Only Guide search and voice command are working. New batteries in remote. Is this a Shaw issue?

  • nikrrabbit Old St. Nik 🖕🎅🖕 (@nikrrabbit) reported

    ...also my wifi signal's been getting throttled all day. 🙄 @Shawhelp

  • EmFilmFan Emma (@EmFilmFan) reported

    @Shawhelp My mom has been trying to get a hold of you for a week. Today she was waiting on the phone for 2 hrs & the call was disconnected. Then another hr & was disconnected again. What would be the best way to get a hold of you? This is a time sensitive issue. Thank you! :)

  • Mitchell_Cal Mitchell Cal (@Mitchell_Cal) reported

    @Shawhelp our internet is not working, are there any known outages in the Lower Mainland?

  • BlossomsAlyssa Alyssa Blossoms (@BlossomsAlyssa) reported

    @ThyQueenAmy @Shawhelp Worst internet ever through Shaw!!! We have been doing home schooling and the Wi-Fi has been awful. Switching to Telus Sunday lol

  • therabidpickle Jonathan (@therabidpickle) reported

    @Shawhelp hi there. I’ve sent a DM to extension from yesterday’s attempt to fix router/WiFi issues. We are having even more issues today than we were.

  • matlockerson kyle matlock (@matlockerson) reported

    @ShawInfo - “would you like our call back service?” Me: “yes pls” *call back: you’re next in line... *an hour and 35 mins later 🤬

  • thenicestnadeem Mustansar Nadeem (@thenicestnadeem) reported

    @Shawhelp second day of no wifi and no clear info from your support folks.

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