Shaw Outage Map
The map below depicts the most recent cities worldwide where Shaw users have reported problems and outages. If you are having an issue with Shaw, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Kamloops, BC | 1 |
| Victoria, BC | 8 |
| Medicine Hat, AB | 1 |
| Edmonton, AB | 76 |
| Calgary, AB | 100 |
| Toronto, ON | 16 |
| Vancouver, BC | 126 |
| Lethbridge, AB | 4 |
| Spruce Grove, AB | 3 |
| Selkirk, MB | 1 |
| Red Deer, AB | 5 |
| Surrey, BC | 32 |
| Chestermere, AB | 1 |
| Beausejour, MB | 1 |
| Barrie, ON | 1 |
| Toronto county, ON | 2 |
| Duncan, BC | 9 |
| Vernon, BC | 2 |
| Winnipeg, MB | 30 |
| North Vancouver, BC | 8 |
| Grande Prairie, AB | 2 |
| Chilliwack, BC | 2 |
| Maple Ridge, BC | 2 |
| Regina, SK | 1 |
| Coquitlam, BC | 3 |
| Sherwood Park, AB | 2 |
| Sault Ste. Marie, ON | 2 |
| Nanaimo, BC | 3 |
| Montréal, QC | 3 |
| North York, ON | 1 |
Check Current Status
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
-
Matthew Johnson (@McJohnson922) reported@Shawhelp So yeah, you'll have to forgive me if I'm not particularly inclined to spend my Christmas Eve on the phone with tech support, with high chances of it being the same unhelpful support guy as last time.
-
Vanessa (@Noosiekins) reported@Shawhelp It's still down. I was told shawmail doesn't work when I am out of Canada and am overseas according to your tech support!
-
bc_2027 (@bc_2030_vision) reported@Shawhelp Just ch 199 in Victoria . I just got thru on phone. Agent has worked with back office and confirmed the issue. Back office is escalating with channel provider. “THe Frame” Said it might take a day or two but should be fixed. Cheers.
-
Summer (@snowyday15) reported@Shawhelp any updates for when internet will be restored to West Kelowna? The planned outage was ended hours ago.
-
Jenn (@jskapin) reported@Shawhelp What can I do to speak with an actual representative? I was emailed to call or login to update my billing info. The app doesn’t work, logging into my account doesn’t work (I get the “oops! Something went wrong!” page), and I get disconnected when I call in to speak with
-
Ugabug (@MaryPChipman) reported@Shawhelp But it's time consuming, the TV settings show our WiFi signal is strong & everything else in the house works, so why should I? It's just the tech concept is faulty.
-
Nova (@AeliusYar) reported@Shawhelp is there an internet outage in douglasedale Calgary right now?
-
Anne (@anelame) reported@Shawhelp need to boom an appointment with tech as phone line is down. Been on hold/queue for 2h This is madness
-
Marty Chan (@Marty_Chan) reported@Shawhelp Is the internet down in Edmonton Forest Heights? I can’t connect even after resetting my router.
-
Heldy (@HeldyCarvalho) reported@Shawhelp @Rogers @RogersHelps I have been with Shaw 10+ years. They used to use automatic card updating services that update expiry dates automatically. Rogers does not use that. Does not notify users. Just charges them $70. At least tell users that service is removed.
-
Chris Sigurdson (@sigurdson_chris) reported@Shawhelp It's a shaw email problem, do you still service shaw email? None of the questions asked lead me to that. Has Rogers taken over all of it now?
-
j a (Puffin) (@P_u_f_f_i_n_) reported@Shawhelp bonus points that i got a call trying to sell me a new plan with you guys 5 minutes ago, but i can't get you to come out and do the customer support required for my internet to work.
-
Alex Deggs (@Alex_Deggs) reported@Shawhelp I have tried all before contacting you. Besides I have tried to login on different devices that I have never used my Rogers account on and it’s the same. Takes me back to login page. Is there somewhere I can be referred to for more help. My security cameras are super important
-
HoopsfanAB (@ydfished) reported@Shawhelp I don’t know how many times this is over the years but you cannot let your simulcast/overide stuff come on when live sports are on. Missing the end of #zags on @KHQLocalNews cuz you guys are screw ups & @CRTCeng never punishes you for it. 😡😡😡😡😡😡😡
-
Rick Alsop (@RickAlsop) reported@Shawhelp I an not a Rogers customer. They have no idea who i am.
Check Current Status