Shaw Outage Map
The map below depicts the most recent cities worldwide where Shaw users have reported problems and outages. If you are having an issue with Shaw, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Edmonton, AB | 72 |
| Victoria, BC | 6 |
| Saskatoon, SK | 7 |
| Winnipeg, MB | 29 |
| Ladysmith, BC | 2 |
| Drayton Valley, AB | 2 |
| Calgary, AB | 109 |
| Vancouver, BC | 133 |
| Burnaby, BC | 4 |
| Campbell River, BC | 5 |
| Vernon, BC | 2 |
| Surrey, BC | 41 |
| Duncan, BC | 8 |
| Lethbridge, AB | 3 |
| Spruce Grove, AB | 1 |
| Pickering, ON | 1 |
| Port Moody, BC | 1 |
| Toronto, ON | 16 |
| Nanaimo, BC | 3 |
| Mississauga, ON | 6 |
| Agassiz, BC | 1 |
| New Westminster, BC | 1 |
| Valemount, BC | 1 |
| Powell River, BC | 1 |
| Quesnel, BC | 1 |
| North Vancouver, BC | 10 |
| Anmore, BC | 2 |
| Parksville, BC | 3 |
| Sherwood Park, AB | 2 |
| Beaumont, AB | 2 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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HoopsfanAB (@ydfished) reported@Shawhelp I don’t know how many times this is over the years but you cannot let your simulcast/overide stuff come on when live sports are on. Missing the end of #zags on @KHQLocalNews cuz you guys are screw ups & @CRTCeng never punishes you for it. 😡😡😡😡😡😡😡
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Guy_Barnabe (@GuyBarnabe) reported@Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…
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Lt (Retired LAPD) Frank Columbo 🏴🇨🇦 (@jsam10983741) reported@RhonaRaskin @RogersHelps @Shawhelp I feel your pain. I’ve had cell issues for some time. It’s not my phone but Roger’s. Text messages are delayed and/or I don’t receive them. And my phone defaults to Edmonton time? When I dealt with Shaw previously issues were better resolved and promptly.
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Lynelle (@Bogey_Putt) reported@Shawhelp is there an outage in North Burnaby/Capitol Hill area? Internet, TV down as of about 9:15am and 5G is very weak signal only on cell? Status?
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Eden☦️ (@eden14900) reported@Shawhelp Outage issues in north haven
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Amanda B (@smandaleeb) reported@Shawhelp Hey Shaw, I've been waiting on hold for 3 hours to get through to Customer Service to tell you that your utility box is smashed and our business hasn't had internet or phone service all afternoon...
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Lindsay I.R Wiebe (@LindsayWiebeRD) reported@Shawhelp - I pay internet just to have it cut out for close to an hour every day when I come home from work. If this continues, I’m going to ask for a discounted rate, or change providers to either @Bell or @TELUS. $110 dollars for this kind of service is uncalled for.
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Curtis Tomiuk (@TomiukCurtis) reportedHey @Shawhelp why has my internet gone down 2 times in the last week? Not very impressed.
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Bella Bee (@SmileyYYC) reported@Shawhelp you’re kidding??????? Connection issues NOW????? $300 a month and you’re ***!!!!!
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Matthew Johnson (@McJohnson922) reported@Shawhelp I did already, Sunday night when it was at its worst. The tech was... less than helpful. Lecturing me about my passphrase because I thought I forgot it, only offering the bare minimum in advice, stuff I already knew how to do...
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Kathryn Taylor (@katinedmonton) reportedWhat is wrong with @Rogers . My husband called twice, was on hold for 20 minutes then you hung up. Will the 3rd time be the charm. I hate that @ShawInfo became @Rogers , terrible service
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jimmy TehFreak (@TehFreakTweets) reportedMy internet has been down for 3 hours now. @CCarrytel support doesnt open for another 5 1/2 hours and the vendor ( @shawhelp ) who licenses the line to them wont assist because im not THEIR customer. Why tf would I be with outages every 3-4 nights?
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🇨🇦Jay (@jayrlocked) reported@Shawhelp you know we pay an exorbitant amount of money for cable and internet and the service being 2 hours is unacceptable not to mention the frequent everyone’s home from work everyday outages!
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Drimint (@RisenRealm) reported@Shawhelp is there an internet outage in Winnipeg. North Kildonan region? Myself and Shaw using neighbors are all having issues this morning. Cant access the outage map since it's stuck on British Columbia for some reason and your apps won't log in. Not that they ever work anyway
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Chris Sigurdson (@sigurdson_chris) reported@Shawhelp It's a shaw email problem, do you still service shaw email? None of the questions asked lead me to that. Has Rogers taken over all of it now?