Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

Less
More

shaw Hero Image

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 153
Edmonton, AB 97
Vancouver, BC 94
Surrey, BC 53
Winnipeg, MB 21
Toronto, ON 20
Coquitlam, BC 14
Victoria, BC 8
Medicine Hat, AB 8
Langley, BC 7
Airdrie, AB 7
Burnaby, BC 7
Nanaimo, BC 5
Sherwood Park, AB 5
Maple Ridge, BC 5
Richmond, BC 5
Saskatoon, SK 5
Kelowna, BC 4
Coquitlam, BC 4
Montréal, QC 4
Guelph, ON 3
West Kelowna, BC 3
Cochrane, AB 3
North Vancouver, BC 3
Red Deer, AB 3
Creston, BC 3
New Westminster, BC 3
Comox, BC 2
Lethbridge, AB 2
Vermilion, AB 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • RajuSinngh Raj Singh (@RajuSinngh) reported

    Anyone who uses @TELUS internet how is the the speed and service? I've been dealing with @Shawhelp for the past four days with internet and have spent hours on the phone on hold when I was #1 on the queue. Maybe it's time for a.change.

  • gispatch 🌲+ NA 🧡 💉💉🥳 (@gispatch) reported

    @Shawhelp I’ve DM’d all of the drops and outages over the past 3 days. However until the techs can enter the home and actually resolve the issue it’s just a waste of my time.

  • Rockawaytheday Chris C (@Rockawaytheday) reported

    Is anyone else having a problem with the @CTVVancouver 6 PM news or is just our Shaw Blue Sky PVR? Last couple days freezing screen, no sound, etc… so frustrating @Shawhelp

  • JuggaJones1 JuggaJones (@JuggaJones1) reported

    @Shawhelp why does the service line put me on hold only to say goodbye and hang up ??

  • gispatch 🌲+ NA 🧡 💉💉🥳 (@gispatch) reported

    @Shawhelp I have tried and tried with your customer service tech specialists. They have rerun all my outside cable, they’ve replaced the coax jack and cables, they swapped out my modem… I’ve been told many, many times there is nothing that can be done and I just have to live with it…

  • mrkaswa mr kaswa (@mrkaswa) reported

    Hey @shawinfo? The CRTC tells me that, if my/your simultaneous substitution problem continues, to inform them of every instance and, if it amounts to enough, they can force compensation. Guess what I will be doing every time this issue arises?

  • ha_u_doin Howie Udouin (@ha_u_doin) reported

    @Shawhelp You closed my chat for inactivity after telling me to reset my router on a network that doesn’t work. outstanding service

  • BlaineKuzemczak 🅱️IG RIFF 🅱️LAINEY (@BlaineKuzemczak) reported

    @Shawhelp This is day 13 of 100down and 0.05 upload speed. Your company needs to make a statement on this issue my entire town is facing, or you’re about to lose thousands of customers

  • KaiserCipi Ciprian Chiorlise (@KaiserCipi) reported

    @ShawInfo you should be more concern with the quality of your service first, than other problems; my speed has never been 1 Gig like you advertised; we should cut the bill in half like the speed you provide

  • SouthVanCanuck Jason🦅🇨🇦 (@SouthVanCanuck) reported

    @bunktuzzi44 @Shawhelp Ok it isn’t just me either. I was on the pvr and it just cut out

  • Mmaarrll Katherine Berry (@Mmaarrll) reported

    @Shawhelp tech problems again tonight? V3B

  • acnhshopdream animalcrossingshop_dream (@acnhshopdream) reported

    @Shawhelp Is there an internet outage in Calgary SW?

  • RajuSinngh Raj Singh (@RajuSinngh) reported

    @ShawInfo can you explain why when I upgraded my internet speed on Tues caused my wifi to go down Wednesday and today so I have no internet or tv?

  • Cinnamo02380678 Cinnamon (@Cinnamo02380678) reported

    @Shawhelp why is it that OMNIBC is showing Stanley Cup playoffs in punjabi, WHEN THERE ARE NO PLAYOFFS TILL 2MORO?!?!? Your gridmaster sucks, and needs to be retrained #yvr

  • davidcmcewen David McEwen (@davidcmcewen) reported

    @Shawhelp is there an outage in downtown Winnipeg?

Map Check Current Status