Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 160
Vancouver, BC 142
Edmonton, AB 104
Surrey, BC 72
Winnipeg, MB 21
Toronto, ON 18
Coquitlam, BC 16
Victoria, BC 11
Burnaby, BC 10
Montréal, QC 9
Red Deer, AB 9
Langley, BC 8
New Westminster, BC 7
Nanaimo, BC 7
Sidney, BC 7
Sherwood Park, AB 6
Richmond, BC 6
Duncan, BC 5
North Vancouver, BC 5
Abbotsford, BC 5
Medicine Hat, AB 4
Maple Ridge, BC 4
Creston, BC 4
Saskatoon, SK 4
Coquitlam, BC 4
Powell River, BC 4
Nelson, BC 3
Brampton, ON 3
St. Albert, AB 3
Parksville, BC 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • AdamOmadA Adam the Great (@AdamOmadA) reported

    @Shawhelp outage in SE Calgary? No tv or internet working in Mahogany..

  • ttlpham Tiffany (@ttlpham) reported

    @Shawhelp Hey shaw why is my internet so slow ? I paying for internet 600 and my speed test showing 82mbps....it's getting frustrating.

  • opiatedforty9 Santos L Halper (@opiatedforty9) reported

    @Shawhelp need assistance with wifi issues

  • Awolmk3rs James (@Awolmk3rs) reported

    @Shawhelp hey is there an outage down in Seton calgary, we have no internet or TV, tried rebooting everything.

  • kenmonye Fourteen-kay (@kenmonye) reported

    @ShawInfo no offence but ur internet 300 sucks in Livingston Calgary it is borderline frustrating and I pay a lot

  • BlaineSchlec Blaine Schlechter (@BlaineSchlec) reported

    @Shawhelp any info/update on outage in Okotoks? Thanks

  • KostasKritsilas Kostas Kritsilas (@KostasKritsilas) reported

    @Shawhelp Hi, I would like to know when your network, including Bluecurve, will become stable. It used to be fine, and for the last 3 weeks it's been up and down like a yo-yo.

  • KostasKritsilas Kostas Kritsilas (@KostasKritsilas) reported

    @Shawhelp Don, our Wifi is unstable due to too many WiFi networks being on the same channel. We are on 300MB/sec and a Bluecurve Gateway. There are 6 WiFi networks on 2.4GHz Ch1, and 5 on 5GHz Ch155. How do I change the BlueCurve Gateway's WiFi Channels?

  • BlaineSchlec Blaine Schlechter (@BlaineSchlec) reported

    @Shawhelp web site says all resolved but we are still completely down here in Okotoks. Any updates please?

  • 10piepiek PK (@10piepiek) reported

    @Shawhelp i forgot my bluecurve and will need to reset, but I can't find instructions. Can you help?

  • DarioWpg DD (@DarioWpg) reported

    @Shawhelp Is internet down in River Park South?

  • happypam_82 Pamela W (@happypam_82) reported

    @Shawhelp wondering if you are experience an outage in SE Calgary - Mahogany? Reset Gateway and tried unplugging and still offline. Thank you!

  • jerridbrown Jerrid Brown (@jerridbrown) reported

    @Shawhelp my TV and internet service just went out in Mahogany. Any word on an outage in the area?

  • ToddSaskatoon Todd (@ToddSaskatoon) reported

    It takes forever to resolve an issue with @Shawhelp via chat. I feel sorry for all the CSR's that have to handle probably a couple dozen customers at one time. So far I'm 15 minutes in and may / may not have verified my identity yet.

  • Mi780M John Bender (@Mi780M) reported

    @Shawhelp I must say; what happened to this world where companies actually cared about customer service and loyalty. Been a customer for over 30 yrs, never missed a bill payment and I get the run around.... no cable, no internet for two weeks and you say wait another week.. SMH!

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