Shaw Outage Map
The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
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E-mail
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Vancouver, BC | 284 |
| Calgary, AB | 219 |
| Surrey, BC | 163 |
| Edmonton, AB | 144 |
| Winnipeg, MB | 34 |
| Burnaby, BC | 27 |
| Coquitlam, BC | 25 |
| North Vancouver, BC | 21 |
| Toronto, ON | 20 |
| Victoria, BC | 19 |
| Red Deer, AB | 16 |
| Langley, BC | 16 |
| Sidney, BC | 11 |
| Montréal, QC | 11 |
| Coquitlam, BC | 11 |
| New Westminster, BC | 10 |
| Maple Ridge, BC | 10 |
| Port Coquitlam, BC | 9 |
| Abbotsford, BC | 7 |
| Sherwood Park, AB | 7 |
| Nanaimo, BC | 7 |
| Saskatoon, SK | 7 |
| Richmond, BC | 6 |
| Sault Ste. Marie, ON | 6 |
| Duncan, BC | 6 |
| Powell River, BC | 5 |
| Chilliwack, BC | 5 |
| St. Albert, AB | 5 |
| Nelson, BC | 5 |
| Parksville, BC | 5 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Aper
(@AlanAnimals) reported
@Shawhelp ate you having internet issues in the south part of #yyc Lake Chaparral?
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Styx
(@LastChanceCraft) reported
@wpgguy @Shawhelp My kids keep complaining about the internet dropping them from their videogames. We called several times, @Shawhelp didn't give a ****.
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eternalspira
(@eternalspira) reported
@Shawhelp Yes, they said it's down. No ETA, nothing can be done
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The Cozmo Foundation
(@CozmoFoundation) reported
@Shawhelp Will some one please get back to us.Tried calling you help line ON HOLD ANOTHER HALF HOUR AND WAITING. PLEASE SEND a PHONE NUMBER THAT SOMEONE ANSWERS.
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**** Ferguson 🇨🇦
(@wpgguy) reported
hey @Shawhelp - why does my internet and TV keep going down at night. Seems to only happen after 7pm been happening for about a week (My kid is getting a tab bit upset)
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Aper
(@AlanAnimals) reported
@Shawhelp The internet, phone, and tv service have all come back into service so all good. Thx!
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Vanessa
(@Noosiekins) reported
@Shawhelp Oh I got a call a week or so ago.. 'known issue", "no fix yet", but I was given credit for 2 on demand movies. Totalling $22 worth. 🙄
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The Cozmo Foundation
(@CozmoFoundation) reported
@Shawhelp STILL WAITING FOR HELP.COULD YOU PLEASE SEND THE DEPT. THAT I CAN SEND A COMPLAINT TO.YOUR FOLLOW UP IS TERRIBLE.
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Amanda Burke
(@amandaburkebiz) reported
@Shawhelp It would be nice to know what was wrong and what was fixed if area issue. Will send message. Thx
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Vanessa
(@Noosiekins) reported
@Shawhelp Also everytime I talk to tech support, the issue isn't happening at those moments and it's ALWAYS "we don't see any issues on our end..let's reboot and see what happens..."
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The Cozmo Foundation
(@CozmoFoundation) reported
@Shawhelp For your information. Blair I will be sending a complaint to ccts and crtc these are government offices that will contact shaw cable with your lack of service.Have a good day.
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James
(@EbyJames) reported
@Shawhelp is there a shaw outage map?
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pixxeell 👣 🗺 🏝
(@LinnieL7) reported
@Shawhelp Good morning, we have channels not working. MSNBC is one. Any feed issues in BC? Thanks!
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Wendy Waters
(@wendy_waters) reported
@Shawhelp any problems in East Van right now?
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KeithCarson
(@KeithWCarson) reported
@Shawhelp Resolved with support! :)
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