Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 277
Calgary, AB 208
Surrey, BC 161
Edmonton, AB 130
Burnaby, BC 30
Coquitlam, BC 28
Winnipeg, MB 22
Toronto, ON 22
North Vancouver, BC 21
Victoria, BC 19
Langley, BC 16
Montréal, QC 12
Red Deer, AB 12
Maple Ridge, BC 11
New Westminster, BC 11
Sidney, BC 11
Coquitlam, BC 10
Port Coquitlam, BC 10
Richmond, BC 9
Nanaimo, BC 7
Duncan, BC 7
Abbotsford, BC 7
Nelson, BC 6
Sherwood Park, AB 6
Creston, BC 5
Saskatoon, SK 5
Powell River, BC 5
Chilliwack, BC 5
St. Albert, AB 4
Parksville, BC 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • yqgtoyeg eastwest (@yqgtoyeg) reported

    @Shawhelp Already called. Already got credited. Still had to waste over an hour of my time and more of my cell data just to work from home, like I'd say over 50% of the population is now doing...spend less time promoting crap products and more on fixing issues 👌🏾

  • Kat90Taylor Katherine Taylor (@Kat90Taylor) reported

    @Shawhelp Outage in SW Calgary? Both of my TVs are out. Says to tighten cables but on both. Please check.

  • JETMBS JETMBS (@JETMBS) reported

    My internet crapped out at the worst time. Thanks @ShawInfo

  • rexresurreccion Ryan Resurreccion (@rexresurreccion) reported

    @Shawhelp Hey there, any word on a TV outage in the lower mainland?

  • chukky_fizzle Chukwuka Nwakanma (@chukky_fizzle) reported

    @Shawhelp I think you should confirm that info, I have done all the troubleshooting available and an agent confirms service disruption. Confirm your info.

  • A_D_Mira Free Opinions On Anything (@A_D_Mira) reported

    @ShawInfo Your new mandatory confirmation code setup is garbage. If Shaw was serious it's a very simple matter for Shaw to match the originating IP address with the password protected "MY Shaw" account. I'm not changing my browser setting to retain any Shaw password codes!

  • Proctogon Ryan Proctor (@Proctogon) reported

    Hi @Shawhelp , what’s the best way to connect with y’all about the internet and how awful it is? The office in my town closed. Nice.

  • MDrai9729 McDrai9729 (@MDrai9729) reported

    @Shawhelp is there an outage in Morinville? My cable and internet went out.

  • Nightcry76 Tired & lazy! (@Nightcry76) reported

    @Shawhelp why am paying for AMC when the G.D. station never seems to work!!!

  • DameMyniah Amy 🪶 (@DameMyniah) reported

    @kaclk @ShawInfo I was stunned to find out I was subscribed to RT when I reviewed my Shaw package last year. I’d never signed up for it & certainly had never watched it!

  • setiaanita11 asetia (@setiaanita11) reported

    @Shawhelp any help with TV, no sound and picture but channel guide is available. Tried resetting tv box but still the same.

  • Bryan_Leitch Bryan Leitch (@Bryan_Leitch) reported

    @monnipenni87 @Shawhelp I pay $15/month for an IPTV backup service and it’s been more reliable with less glitching and pixelation. I expect a little more for the $140/month I give Shaw.

  • AntiVenom42420 daniel gibson (@AntiVenom42420) reported

    When I moved I switched from @ShawInfo to telus because I was under the impression that they had a good product and exceptional customer service. I am really beginning to regret the change. When I had internet down with shaw they were almost over reaching with how much

  • keslertoburrows 𝑳𝒊𝒔𝒂✨ (@keslertoburrows) reported

    @Shawhelp are you guys down?? Don’t have wifi, keep putting in our pw and it keeps saying incorrect which is impossible cause no one knows how to change it

  • oldmansieve Lindsay Sievewright (@oldmansieve) reported

    Dear @Shawhelp We pay a lot of money for service and the service lately is terrible. I will be calling in to complain but I also want others to know. I am getting tired of this and am potentially looking to switch to something more reliable

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