Shaw Outage Map
The map below depicts the most recent cities worldwide where Shaw users have reported problems and outages. If you are having an issue with Shaw, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Spruce Grove, AB | 4 |
| Toronto, ON | 21 |
| Vancouver, BC | 118 |
| Calgary, AB | 201 |
| Weyburn, SK | 1 |
| Red Deer, AB | 3 |
| Anmore, BC | 1 |
| Surrey, BC | 55 |
| Sherwood Park, AB | 10 |
| Edmonton, AB | 149 |
| Winnipeg, MB | 40 |
| Montréal, QC | 6 |
| Pitt Meadows, BC | 2 |
| Brampton, ON | 2 |
| West Kelowna, BC | 4 |
| Victoria, BC | 40 |
| Nanaimo, BC | 9 |
| Coquitlam, BC | 15 |
| Whitecourt, AB | 1 |
| Edson, AB | 1 |
| Port Coquitlam, BC | 2 |
| Chilliwack, BC | 4 |
| Vernon, BC | 2 |
| Schreiber, ON | 1 |
| Burnaby, BC | 2 |
| Lethbridge, AB | 5 |
| Thunder Bay, ON | 3 |
| Saskatoon, SK | 12 |
| Aberdeen, BC | 1 |
| Campbell River, BC | 3 |
Check Current Status
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Michael K. Hewitt (@MikeKHewitt) reported@Shawhelp what is the outage in Kelowna? Its been down for several hours now. Everytime I try to get info I get run in circles.
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Scott Denoon (@sdenoon) reported@Shawhelp Internet has been down in Altadore area of Calgary for 10-15 minutes now. Is this anticipated? Nothing online reporting it
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Eugene Hernandez (@genyosha_ca) reported@Shawhelp is internet down for parts of Richmond, BC? lost connection about 20 mins ago and restarting the router and modem haven't helped
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Paloma Crankypants (@PaleGirlSquad) reported@Shawhelp It's now Monday and we still can't see it. It keeps telling us that if we want to watch the channel we need to subscribe. According to our acount, we *are* subscribed. I tried to get help through the chat via the website. 2/3
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Paloma Crankypants (@PaleGirlSquad) reported@Shawhelp I subscribed to RAI World Premium on Friday after the free preview was over and haven't yet been able to access the channel on the TV. I called on Friday night and was told there were issues with the channel but it would be resolved in a couple of days. 1/3
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LallyA (@LallyAd) reported@Shawhelp plus @RogersHelps I miss you guys 😭 @TELUSsupport doesn’t know how to provide home service they only how to piss people off
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Alan (@aches63) reported@Shawhelp I currently cannot watch channels below channel 24 here in Cougar Ridge, Calgary, The message is "No Content due to a temporary video stream error". It has been like this all morning. Tried calling the number given but it was a fail.
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TC_2040 (@TC_futures) reported@ShawInfo is myshaw (rogers) app & browser login not working?
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Richard (@RichardOtt60) reported@Shawhelp I have 2 transcripts with what the reps told me and when I logged in today to change the plan it was denied, not the best customer service for a long time customer.
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TC_2040 (@TC_futures) reported@Shawhelp is login for myshaw offline? Since last night?
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Steve 🇨🇦 (@opiatedforty9) reported@Rogers @RogersHelps @Shawhelp I can't sign into my apps. A little help please
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Steve 🇨🇦 (@opiatedforty9) reported@Shawhelp The app keeps telling me to sign in. I sign in, and it takes me right back to the sign in page. Fix this @RogersHelps
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Trev (@rocko_ca) reportedIn Nanaimo watching the @BlueJays vs @Yankees and it cuts out ? @Shawhelp . Wtf is up ? #bluejays #mlb #Canada
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Paloma Crankypants (@PaleGirlSquad) reported@Shawhelp I just want to know what's going on with the channel and if we can't see it then I want to unsubscribe but it won't let me. I tried to call the 1-888 number again but there was a message saying there was a problem with their services.
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Susan Lawson (@trxc1963) reported@Shawhelp how can I get help with email connection, please? Your chatbot doesn’t understand and I can’t log on because I’m not the account holder. I’m out of the country.
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