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Shaw

Shaw Outage Map

The map below depicts the most recent cities worldwide where Shaw users have reported problems and outages. If you are having an issue with Shaw, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edmonton, AB 154
Vancouver, BC 126
Calgary, AB 203
Duncan, BC 3
North Vancouver, BC 6
Saskatoon, SK 14
Winnipeg, MB 41
Victoria, BC 42
Kelowna, BC 7
Surrey, BC 56
Coquitlam, BC 15
Toronto, ON 22
Spruce Grove, AB 4
Weyburn, SK 1
Red Deer, AB 3
Anmore, BC 1
Sherwood Park, AB 10
Montréal, QC 6
Pitt Meadows, BC 2
Brampton, ON 2
West Kelowna, BC 4
Nanaimo, BC 9
Whitecourt, AB 1
Edson, AB 1
Port Coquitlam, BC 2
Chilliwack, BC 4
Vernon, BC 2
Schreiber, ON 1
Burnaby, BC 2
Lethbridge, AB 5
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • KestrelYYC
    geoff (@KestrelYYC) reported from Calgary, Alberta

    My @ShawInfo Internet just went down.... #yyc

  • d6rcy
    darcy 🖤🥀 (@d6rcy) reported

    I just lost ranked points on Apex because they deemed me not worthy to play because of my internet being absolutely terrible. Thanks @Shawhelp. I think I’ll go over to another service if you’re this slow with Fibre.

  • lynztay
    Lynzie Taylor (@lynztay) reported

    My 90 year old grandpa literally goes days at a time without tv because @ShawInfo can’t get their **** together. Can’t wait to get him switched to Telus at the new house

  • miss_petulant
    Maria Myers (@miss_petulant) reported

    @Shawhelp - service completely down in Airdrie. No TV, phone or internet. And yes I checked the outage page, no there’s nothing there.

  • Storki
    Simone Torkington (@Storki) reported

    @Shawhelp hi is there an issue in Okotoks? Our Internet keeps dropping?

  • __Triish__
    Sunaii (@__Triish__) reported

    @Shawhelp hello????? Why is there an hour+ long wait to get in touch with tech support???

  • lisastylgrlecho
    LisaStyleGirl's Echo (@lisastylgrlecho) reported

    RT lisastylegirl "Hello @Shawhelp -- I am soooo frustrated with your technical people telling me they're not Mac experts! Half your customers use a Mac!!! Very disappointing. #gettingnoemail #gettingnohelp #help!"

  • BenjaminJudson1
    Benjamin (@BenjaminJudson1) reported

    I've spoken to 3 @Shawhelp agents for issues I've had with my Blue Curve Gateway/Internet/TV and despite being very polite I've wasted hours and had the agents give up and end the connection with me. How do I get a hold of a talented tier 2+ technical support or manager?

  • happypam_82
    Pamela W (@happypam_82) reported

    @Shawhelp I just sent another message - help please 😢

  • allen_jessica
    Jessica Ruth (she/her) (@allen_jessica) reported from Vancouver, British Columbia

    @Shawhelp hi, our internet is going down frequently today and has been spotty all week. Are there any known issues that could be causing this? Thank you.

  • lynztay
    Lynzie Taylor (@lynztay) reported

    @Shawhelp Yes I called and they needed to send a technician which took 4 days and it’s still happening. He doesn’t know his account number and I can find it right now plus there’s a 2+ hour wait right now for technical support which I’m not waiting because last time they couldn’t help us

  • amdacosta06
    Ann-Marie (@amdacosta06) reported

    @Shawhelp is internet service down in Maple Ridge? Cut out around noon today and hasn’t come back since

  • ageOfIdiocy
    Brian Oakely (@ageOfIdiocy) reported

    Hour and a half to get the Internet going. @shawhelp is actually worse than Teksavvy and Primus combined. They simply refuse to provide a service that doesn't drop 20 -30 times a day. Seriously @Shawhelp How much money do you require to provide me a good connection?

  • Creamofduck
    CreamyGoodness (@Creamofduck) reported

    @Shawhelp any network issues ? My net keeps dropping still

  • happypam_82
    Pamela W (@happypam_82) reported

    @Shawhelp afternoon! Are you by chance showing an outage in Calgary Mahogany? Only some devices were working so we rebooted the Gateway and now nothing will connect!

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