Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 244
Vancouver, BC 243
Edmonton, AB 199
Surrey, BC 130
Winnipeg, MB 47
Toronto, ON 37
Coquitlam, BC 29
Saskatoon, SK 18
Victoria, BC 15
Sherwood Park, AB 14
Sault Ste. Marie, ON 13
Burnaby, BC 12
Nanaimo, BC 12
Langley, BC 11
Red Deer, AB 11
Coquitlam, BC 11
Abbotsford, BC 9
Richmond, BC 9
Port Coquitlam, BC 8
North Vancouver, BC 7
New Westminster, BC 6
Lethbridge, AB 6
West Kelowna, BC 6
Thunder Bay, ON 5
Mississauga, ON 5
Creston, BC 5
Maple Ridge, BC 5
Regina, SK 4
St. Albert, AB 4
Fort McMurray, AB 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • Jelly_Canuck Peter Hoefgen (@Jelly_Canuck) reported

    @PaulDoroshenko @Shawhelp If you want you can take the Ferry to Nanaimo their tech call centre is right there it’s probably faster than getting @shaw to help over the phone :-)

  • jtispoindexter john thornton (@jtispoindexter) reported

    @PaulDoroshenko @Shawhelp we had Shaw here - they traded service areas with Rogers and over night we became Rogers cable fodder .. traded like a 4th line man for a draft pick next year ... best of luck with your new office

  • ycmmat mike (@ycmmat) reported

    i used to really like @ShawInfo but has their customer service ever gone downhill. what an absolute NIGHTMARE to deal with. always have to talk to five different people to try and get issues solved.

  • 834the The 834 (@834the) reported

    @Shawhelp I know where you are coming from & DM is not going to help. All Canadian Citizens do have this issue. It used to be 'Canada revenue agency'. somehow scammers showed mercy on CRA. Now 'Canada border services'.

  • FCharmeine Faiola Charmeine (@FCharmeine) reported

    @Shawhelp No, it’s very slow switching channels

  • fvmcgillicuddy Frannie (@fvmcgillicuddy) reported

    @PaulDoroshenko @Shawhelp Did he try to sell you cell service? I had a very specific issue with a modem they sent me (that I didn’t want or need and that didn’t work) and every phone call as I tried to get them to stop billing me for the faulty modem I’d returned they attempted to sell me more services.

  • sbizuns Steve Bizuns (@sbizuns) reported

    @Shawhelp Are you aware of the random DNS issues happening with shaw internet in Barrhead Alberta?

  • Korhonen_Erik Erik Korhonen (@Korhonen_Erik) reported

    @Shawhelp Your customer service was already pretty clear they weren't going to do anything for me . You lied to me to get what you wanted and now you don't care👍

  • 1soulsailor Debra. I am. (@1soulsailor) reported

    @PaulDoroshenko @Shawhelp yep Shaw sucks

  • NewWestSandy SandyRob (@NewWestSandy) reported

    @PaulDoroshenko @Shawhelp They're trying to figure out who to blame, i.e. you. Then they'll offer a solution. Been there, done that.

  • bradholt24 bradholtXXIV (@bradholt24) reported

    @Shawhelp is there an outage in Cardston?

  • phoenixroseup Morgan Chapman (@phoenixroseup) reported

    @TELUS or @TELUSsupport I’m getting really sick of having to call in and cancel a service my grandparents never ordered (at 150/MONTH). I’ve had 3 convos with staff, and other family have called 5+ times to get these charges removed. 😡😡 Pretty soon we’re going back to @ShawInfo

  • 5cent_fivecent 5cent (@5cent_fivecent) reported

    @PaulDoroshenko Can attest, @ShawHelp is the worst I've ever had to deal with. Absolutely no customer service. No idea who created the we need your Acct #, name, address, etc etc to answer even a simple question (that had nothing to do with our acct)!

  • jan77 Nisha Nayyar (@jan77) reported

    @Shawhelp is there a shaw outage in Calgary downtown area?

  • WRhyno Rhyno®️©️ (@WRhyno) reported

    @ShawInfo your service is horrible of late. All my recordings glitch during playback skipping multiple seconds forward forcing me to watch shows on demand.

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