Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 210
Edmonton, AB 153
Vancouver, BC 129
Surrey, BC 56
Winnipeg, MB 45
Victoria, BC 41
Toronto, ON 22
Coquitlam, BC 14
Saskatoon, SK 11
Nanaimo, BC 10
Sherwood Park, AB 9
Medicine Hat, AB 9
Langley, BC 8
Abbotsford, BC 6
North Vancouver, BC 6
Maple Ridge, BC 6
Kelowna, BC 6
Airdrie, AB 6
Montréal, QC 5
Lethbridge, AB 4
Richmond, BC 4
Sidney, BC 4
Coquitlam, BC 4
Cochrane, AB 4
New Westminster, BC 4
Chilliwack, BC 3
Campbell River, BC 3
St. Albert, AB 3
Duncan, BC 3
Hope, BC 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • sfiddler007 Steven Fiddler (@sfiddler007) reported

    @Shawhelp Is there maintenance or a widespread issue going on with the internet in the Hamptons neighbourhood of Edmonton?

  • rdubs80 Team dubs (@rdubs80) reported

    @Shawhelp the sound on 'the frame' channel is not working. Only static. Please fix

  • FEEZYDoesIT Hafeez Noorani 🇨🇦 (@FEEZYDoesIT) reported

    PS, it looks like @novusnow is all over #SurreyBc and you can get 100mbps up and down for $45. You can tell both @telus and @Shawhelp to kick rocks! Internet should not be coating $100+ If you don't know now you know.

  • Doug_Neufeld Doug Neufeld (@Doug_Neufeld) reported

    @Shawhelp is your Gateway TV out in South Surrey? No signal.

  • JulieYAli Julie Ali (@JulieYAli) reported

    @kootscrutinizer @Shawhelp @TELUS We checked the contract. The Shaw 300 plan says UP TO 300. So this is a built in strategy. It's difficult to work from home with this sort of poor service provision by Internet providers. We need more competition.

  • JacksonLaurel shocked another tempertantrum from Kenney(she/her) (@JacksonLaurel) reported

    @Shawhelp are there issues with internet service in nw Calgary

  • WFLBC Scott Graham (@WFLBC) reported

    @stuhunter @Shawhelp Damn it Stu!

  • JKerby_88 🅹🅾🅷🅽 🅺🅴🆁🅱🆈 (@JKerby_88) reported

    @AskWWENetwork Since the WWE network is shutting down what will happen to the channel in Canada? @Shawhelp

  • codyscheibs Cody Scheibs (@codyscheibs) reported

    @Shawhelp hi my internet seems to be down and I will need it for work Monday. Are there any known outages in Calgary?

  • yilinwriter Yilin **** (she/they) #LiteraryJianghu (@yilinwriter) reported

    @a_h_reaume @ShawInfo my shaw internet has been slow and spotty this morning too

  • Strykology TEAM4NOT (@Strykology) reported

    @Shawhelp Wondering why Shaw mobile doesn't have the ability to change my sim card for me. i got a new card and no one at customer support has the "ability" to change my card. what the @$#% is going on over there

  • DekksShepherd Dekks "Stream Dog" Shepherd #BlackLivesMatter (@DekksShepherd) reported

    @Shawhelp Thank you so much for the absymal service! I love not being able to stream on a service that can't keep a constant upload speed. BTW how much is a new modem? Your incompetent tech support caused me to drop it a few times.... very forcefully.

  • DianaMawji Diana mawji (@DianaMawji) reported

    Hey @ShawInfo the customer service I just got was horrendous! Is that how you treat a long term customer? Would love someone to message me cause I am a upset customer!!

  • KolbyRizzo Mrs-Kolby (@KolbyRizzo) reported

    @djhigg1 @staceykate1973 @ShawInfo Internet and Bluesky Tv service was very good. I had it in the old house. When they wanted $6000 to bring it 150 feet from one side of my yard to the other we went with Telus.

  • Laedrys Laedrys (@Laedrys) reported

    @Shawhelp hey I'm having issues with my router. It's not connecting to the internet and when it does some sites do not load properly.

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