Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 284
Calgary, AB 212
Surrey, BC 159
Edmonton, AB 131
Winnipeg, MB 32
Burnaby, BC 27
Coquitlam, BC 25
North Vancouver, BC 21
Toronto, ON 20
Victoria, BC 18
Red Deer, AB 16
Langley, BC 16
Sidney, BC 11
Montréal, QC 11
Coquitlam, BC 11
Port Coquitlam, BC 10
New Westminster, BC 10
Maple Ridge, BC 10
Duncan, BC 7
Saskatoon, SK 7
Richmond, BC 7
Abbotsford, BC 7
Sherwood Park, AB 7
Nanaimo, BC 6
Sault Ste. Marie, ON 6
Powell River, BC 5
Chilliwack, BC 5
St. Albert, AB 5
Nelson, BC 5
Thunder Bay, ON 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • Dtraslerwriting Damian Trasler (@Dtraslerwriting) reported

    Bill, the Shaw Tech Guy, is patient, competent and deserves a raise. There's a chance we'll have all this fixed, and a Service Guy is coming out to check the modem. Phew! Thanks @Shawhelp

  • Restricted1337 Kevin Gruetzner (@Restricted1337) reported from Chestermere, Alberta

    @Shawhelp worst customer support I’ve ever dealt with 5 phone support people that convinced me I have to get a tech out even tho I told them multiple times it’s not on my end. Tech shows up … problem is not in your end. Wow gee thanks bud I know that…. FIX IT

  • MysteryT15 MysteryT (@MysteryT15) reported

    @MacelroyLIVE @Shawhelp Is your internet down as well?

  • hockeyparent201 hockeymom (@hockeyparent201) reported

    @MysteryT15 @Shawhelp Thanks! I can’t find anything about outages but I have rebooted everything and still no service so it must be shaw

  • ShaChi26718034 Sha Chi (@ShaChi26718034) reported

    @Shawhelp xre03121 problem message appears in certain channels today. Is it a temporary thing?

  • malmartin marilyn martin (@malmartin) reported

    @ShawInfo Been a Shaw fan for 30 years. All I can say now is as soon as I can get out, never again will I deal with Shaw or soon to be Rogers. Believe me I will tell everyone I know how I have been treated as a 30 year customer.

  • Ron_Lehman Ron Lehman (@Ron_Lehman) reported

    @Shawhelp Need help

  • Hashu74 Hasnain (@Hashu74) reported

    @malmartin @ShawInfo I actually had a bad experience with one of their online chat support agents. Very rude and unprofessional. And look at the coincidence ! @TELUS offered me a lovely two year deal today. Shaw will not survive with their unprofessional and arrogant "agents".

  • CRoughfoot House of Zor-El (@CRoughfoot) reported

    Shaw Internet (and maybe other Shaw services) down in parts of #YXE. @ShawInfo @Shawhelp

  • bellasugarsega Jody Klassen (@bellasugarsega) reported from Langford, British Columbia

    I was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.

  • tweetsfrombrit Brittney Ferens (@tweetsfrombrit) reported from Winnipeg, Manitoba

    Only some of my cable channels are working. Please help @Shawhelp

  • agreatgadsby Tammy❤ANTIFA❤Sloan (@agreatgadsby) reported

    @Shawhelp aren't you able to provide a customer with a free cellphone?? Ridiculous.

  • LouannNeel1 Lou-ann Neel (@LouannNeel1) reported

    @ShawInfo 🤬🤮 after decades of being a loyal customer, Shaw just keeps piling on fees for the simplest of plans; this is NOT how to treaty long time customers. Shame on you!

  • Tony14236731 Tony (@Tony14236731) reported

    @Shawhelp never talk with shaw help, only waste your time.

  • cyberqt Bri (@cyberqt) reported

    @Shawhelp hi, through troubleshooting with tech support we have found our modem is dead, why can't we just get a router swap?

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