Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 226
Vancouver, BC 215
Edmonton, AB 167
Surrey, BC 110
Winnipeg, MB 45
Toronto, ON 34
Coquitlam, BC 29
Saskatoon, SK 17
Victoria, BC 15
Sherwood Park, AB 13
Nanaimo, BC 12
Sault Ste. Marie, ON 11
Richmond, BC 9
Burnaby, BC 8
Langley, BC 8
Red Deer, AB 8
Abbotsford, BC 8
North Vancouver, BC 7
Coquitlam, BC 7
New Westminster, BC 6
Lethbridge, AB 6
West Kelowna, BC 6
Mississauga, ON 5
Port Coquitlam, BC 5
Brampton, ON 4
Thunder Bay, ON 4
St. Albert, AB 4
Creston, BC 4
Maple Ridge, BC 4
Blairmore, AB 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • pgrundle Pat Grundle (@pgrundle) reported

    @Shawhelp Is there an issue with the mobile service in the Surrey Langley area of BC?

  • time4travels88 time4travels (@time4travels88) reported

    @Shawhelp Oh I have been but they aren’t providing any information except that they are working on it. What is the issue? ETA for a fix? Later today? Tonight?

  • newbornindie Leanne (@newbornindie) reported

    @Shawhelp sent a dm for some support on contacting someone

  • rusteeCanucks TiiTiiTiskinis (thunder on the beach) (@rusteeCanucks) reported

    @Shawhelp your robots are no help and I can't call you because my phonline is the issue Send me someone to help It's been days 😡

  • littlevoice1242 Brian Dyck (@littlevoice1242) reported

    @Shawhelp It seems to be down again, @Shawhelp. Not sure what's going on.

  • Travis3Eilers Travis Eilers (@Travis3Eilers) reported

    so @ShawDirect sends a update to our HDPVR830, and it removes all recordings on our PVR, and 📞 support says there’s nothing to be done? very disappointed they won’t do anything for us, for there update deleting movies, one time airing shows, etc, all gone… @Shawhelp

  • JeivikS76 Jeivik Sutariya (@JeivikS76) reported

    @Shawhelp Is there service outage in Kamloops, BC?

  • Jinxsa Jinxsa (@Jinxsa) reported

    Poor @Shawhelp customer service rep. Keeps getting spammed with cat and dog pics while I wait for him to look something up or do things.

  • TechTalk2k Universal Tech (@TechTalk2k) reported

    Dear @Rogers & @ShawInfo if somehow the government is stupid enough to let the two most powerful cable companies plus the 4th telecom company merge we expect more. We expect nothing below the standard of what Americans get with there cable and phone providers.

  • SurreyJack7 Surrey Jack (@SurreyJack7) reported

    @Shawhelp why is the wifi down in surrey?

  • wendy_waters Wendy Waters (She/Her) (@wendy_waters) reported

    @Shawhelp is there an outage in East Vancouver?

  • therealb0wser The Rev. Jason Mitchell (@therealb0wser) reported

    Is it @TELUSsupport? Is it @Shawhelp? Who will be the winner in the Battle of the Bad Box?

  • time4travels88 time4travels (@time4travels88) reported

    @Shawhelp Please give us an ETA on the Shaw outage in Surrey. It’s been 9 hours now and this should be possible.

  • rathgaberk Kyle Rathgaber (@rathgaberk) reported

    Got to love when you take time out of your schedule and @Shawhelp technician does not show up. Why am I paying for broken internet?

  • rannie_grewal Rannie Grewal (@rannie_grewal) reported

    @Shawhelp any update on the outage in Surrey?

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