Shaw Outage Map
The map below depicts the most recent cities worldwide where Shaw users have reported problems and outages. If you are having an issue with Shaw, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Winnipeg, MB | 41 |
| Vancouver, BC | 128 |
| North Vancouver, BC | 7 |
| Edmonton, AB | 150 |
| Calgary, AB | 194 |
| Surrey, BC | 61 |
| Toronto, ON | 33 |
| North York, ON | 1 |
| Toronto county, ON | 1 |
| Medicine Hat, AB | 7 |
| Sioux Lookout, ON | 3 |
| Kenora, ON | 1 |
| Gatineau, QC | 1 |
| Brampton, ON | 4 |
| Saskatoon, SK | 15 |
| Sherwood Park, AB | 10 |
| West Kelowna, BC | 5 |
| Cambridge, ON | 1 |
| Milton, ON | 1 |
| Waterloo, ON | 1 |
| Duncan, BC | 3 |
| Victoria, BC | 42 |
| Kelowna, BC | 7 |
| Coquitlam, BC | 15 |
| Spruce Grove, AB | 4 |
| Weyburn, SK | 1 |
| Red Deer, AB | 3 |
| Anmore, BC | 1 |
| Montréal, QC | 5 |
| Pitt Meadows, BC | 2 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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AndorianIP(AiP)🐍 (@AndorianIP) reported@Shawhelp Well it would be a bit more reassuring if the techs were now working to fix instead of investigating over 4 hours.
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#NoFunKevin (@the_real_krod) reported@Shawhelp i cant sign into my shaw mail to connect my apple tv Keep getting an error. Help!
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Guzzzi (@__guzzzzi) reported@ACBgal @Shawhelp Hey! Did you fix it? Same problem here
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Guy_Barnabe (@GuyBarnabe) reported@Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…
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Summer (@snowyday15) reported@Shawhelp Its up, but its very slow
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Don T Beakunt (@truebusterflash) reported@Shawhelp internet has been on and off for the past hour. Any issue in St Boniface?
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'Nucknation (@surrey1111) reported@Shawhelp Hello Folks : First “Happy New Year” to you all !! I need to get in my modems properties and thus want to log in. Typical methods are not working. Can you help please ? I have Rogers with Shaw modemalmost 8 months old.
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Summer (@snowyday15) reported@Shawhelp any updates for when internet will be restored to West Kelowna? The planned outage was ended hours ago.
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Quinn Mason MD (@boondocksdoc) reported@Shawhelp @Shawhelp unfortunately no widespread outage on your site and no alert banner in my app under my account. Trying to access troubleshooting just continues a never ending loop of selecting your device then a page that bounces back to select your device. Not user friendly.
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Vanessa (@Noosiekins) reportedHey @Shawhelp ... Is shawmail down right now? My email app is asking me to re-login only for it to tell me the credentials are incorrect. Then tried web mail and I also can't seem to login. Only started a few hours ago?
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Sanjeev Lal (@Sanjeev_Lal72) reported@Rogers @ShawInfo can we please get proper service no sound and glitchy feed for #mnf @CTV This is becoming a frequent issue last time Canucks game?
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Jasmine Kaur G (@jgarcha) reportedThe service from @Shawhelp has gone downhill since @Rogers took over. Tired of the increasing costs, and poor service. Constantly dealing with “connection issues” on my TV. Long wait times for assistance from @RogersHelps and no help. UGH. What are the alternatives out there?!
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Lindsay I.R Wiebe (@LindsayWiebeRD) reportedWell, it’s Sunday afternoon and @Rogers and @Shawhelp never came through with a better plan, so it appears that my services will be discontinued tomorrow after making some calls to Costco’s internet, Teck savvy, Bell & Telus. If anyone has any suggestions on providers, send em.
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always smile 🇨🇦 (@cari_goncalves) reported@Shawhelp @gfliverpool9966 Not working for me either. Ridiculous
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Gail Eckert (@gaileckert) reported@Shawhelp reporting outage in River heights. Please advise status