Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 284
Calgary, AB 222
Surrey, BC 163
Edmonton, AB 148
Winnipeg, MB 33
Burnaby, BC 27
Coquitlam, BC 25
North Vancouver, BC 21
Toronto, ON 20
Victoria, BC 19
Red Deer, AB 16
Langley, BC 16
Montréal, QC 11
Coquitlam, BC 11
New Westminster, BC 10
Sidney, BC 10
Maple Ridge, BC 10
Port Coquitlam, BC 9
Sault Ste. Marie, ON 9
Sherwood Park, AB 7
Nanaimo, BC 7
Saskatoon, SK 7
Abbotsford, BC 6
Richmond, BC 6
Duncan, BC 6
Chilliwack, BC 5
St. Albert, AB 5
Nelson, BC 5
Parksville, BC 5
Thunder Bay, ON 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • stevendrowe Steven Rowe 🇬🇧🇪🇺🇨🇦🏳️‍🌈 (@stevendrowe) reported from Surrey, British Columbia

    @Shawhelp I don’t have time to keep going back and forth with you on outages, poor quality picture etc. We will call you of it happens again.

  • ericpet Eric Petersen (@ericpet) reported from Edmonton, Alberta

    Spending my morning cancelling my new @Shawhelp connection and it's not even hooked up yet. I always got right through to someone - till I called the cancellation line - now I've been on hold for 10 min and counting. Lots of unhelpful help, until now.

  • mister3169 𝓜𝓲𝓼𝓽𝓮𝓻 ³¹⁶ (@mister3169) reported from Crossfield, Alberta

    Shaw wtf @ShawInfo no internet sucks

  • Tbeithnow Tom Beith (@Tbeithnow) reported from Vancouver, British Columbia

    @Shawhelp my cable does not run properly , freezes and I have no sound. I have tried to unplug and restart to no effect . Please help

  • DekeyPetey40 Rosario (@DekeyPetey40) reported from Port Coquitlam, British Columbia

    @IanSeggie @Shawhelp I have the same package and no issues weird

  • iStayTaylored8 Taylor Nicole Walker (@iStayTaylored8) reported from Surrey, British Columbia

    Damn @ShawInfo “25-30 minute wait time” my ass...been on hold for over an hour 😑😑😑

  • RyanV86 Ryan Veldkamp (@RyanV86) reported from Sylvan Lake, Alberta

    So frustrated with @Shawhelp today. Cable and Internet both went down for over an hour. Internet back at 50% speed and cable is still out. Earliest appointment for a tech to check it out is January 16th(!!). Service outages apparently get slotted into “standard” service calls 👎🏻

  • ericpet Eric Petersen (@ericpet) reported from Edmonton, Alberta

    @WillKon @Shawhelp Yeah, it is beyond frustrating. They confirmed there was an active connection here before we moved in, so I cancelled my other service. Now I'm wishing I stayed with Telus. I can't run my business for a week now. Or I can burn ALL my mobile data in a day. No other options.

  • Line_Fault Faulty (@Line_Fault) reported from Strathcona County, Alberta

    My Shaw internet has been bouncing up and down all morning. #shaw #outage @Shawhelp

  • mattgriffeth Gatthew Mriffeth (@mattgriffeth) reported from New Westminster, British Columbia

    @LexLee91 @Shawhelp Seconding this. Same lack of service from my house in new west as well

  • ColinTwitchell Colin (@ColinTwitchell) reported from Vegreville, Alberta

    @2020CDNHockey @Canucks @NYIslanders @Sportsnet @PR_NHL @Shawhelp @CompBureau 720 p stream. Free streaming. Often not bad quality.

  • ericpet Eric Petersen (@ericpet) reported from Edmonton, Alberta

    @AceNasir @Shawhelp @TELUSBusiness I was leaving them for quality issues (and I had #telusfibre). Maybe I need an independent provider.

  • ahung Angie Hung 🦄#BB21nicole🦄 (@ahung) reported from Calgary, Alberta

    Wow that was tough to watch again. Good news: Uograding my @Shawhelp Shaw equipment to #bluecurve tomorrow. Bad news: Losing all my recordings so had to watch @CBSBigBrother #bb21 finale 1 last time. Hard to watch for a few reasons but also best reality TV ending ever! #NicoleAFP

  • GeraldBrandt Gerald Brandt (@GeraldBrandt) reported from Winnipeg, Manitoba

    @skywisefahr @Shawhelp @ShawInfo Tech showed up at 2, and left at 6:30. They had a problem multi-homing 3 static IPs to a single mac address. They fixed it, but with the problems I decided to add more ethernet cards to the firewall rather than multi-home.

  • dkrywulak19 Dwayne Krywulak (@dkrywulak19) reported from Calgary, Alberta

    @Shawhelp really second guessing if I should continue service. Trying to deal with billing now for 3 days. Just spent 30 minutes being told by a CSR that I’m trying to confuse her. My apologies, didn’t know I’m suppose to train your staff to answer simple questions. #FACTS

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