1. Home
  2. ❯
  3. Companies
  4. ❯
  5. Shaw
  6. ❯
  7. Outage Map
Shaw

Shaw Outage Map

The map below depicts the most recent cities worldwide where Shaw users have reported problems and outages. If you are having an issue with Shaw, make sure to submit a report below

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

Less
More
Check Current Status

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edmonton, AB 155
West Kelowna, BC 4
Victoria, BC 42
Calgary, AB 207
Nanaimo, BC 9
Vancouver, BC 122
Coquitlam, BC 15
Whitecourt, AB 1
Edson, AB 1
Winnipeg, MB 45
Spruce Grove, AB 3
Port Coquitlam, BC 2
Chilliwack, BC 4
Surrey, BC 56
Vernon, BC 2
Schreiber, ON 1
Burnaby, BC 3
Montréal, QC 6
Lethbridge, AB 5
Thunder Bay, ON 3
Saskatoon, SK 12
Aberdeen, BC 1
Campbell River, BC 3
Toronto, ON 20
Richmond, BC 4
Sidney, BC 4
Abbotsford, BC 6
St. Albert, AB 3
Dryden, ON 1
Coquitlam, BC 4
Check Current Status

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • baetoul
    🇵🇸 Baty 🇵🇸 (@baetoul) reported

    Getting the worst service ever right now from @Shawhelp, nobody wants to be helpful and all the associates wanna be combative instead 🤡🤡🤡 this is how yall treat people who give you money every month?????

  • danelmer_p
    Dan P. (@danelmer_p) reported

    Wifi for our home suddenly stopped working two days ago. we reached over to support and they are sending a guy over on saturday to troubleshoot. But I just discovered that if my device is within 1 meter of our modem it connects? Any ideas @Shawhelp?

  • kryss2021
    Kryss@ACNH 💙 Play safe: get vaxed. (@kryss2021) reported

    @Shawhelp Having trouble with the Tim's app this morning, couldn't find the box of 50 Timbits on it.

  • catherinebarr
    Catherine (Cat) Barr (@catherinebarr) reported

    @wingsnation @Shawhelp @ShawInfo Agreed. Completely untrained on the equipment. Know nothing about which modem works with the tv etc. And yes, why are they all in Belize? One girl said she was in Edmonton then admitted she was really in the Caribbean. #fail

  • Tortacular
    R y a n (@Tortacular) reported

    @Shawhelp there's no service issues listed in Saskatoon, but my internet has been down for the last hour since I got up. Is there something I should know?

  • DawghausX3
    Jess (@DawghausX3) reported

    @Shawhelp I'm not in the Killarney neighborhood, is the outage more widespread than that?

  • DawghausX3
    Jess (@DawghausX3) reported

    @Shawhelp internet outage in Calgary?

  • ILoveArnieGrape
    Chris Kirby (@ILoveArnieGrape) reported

    @Shawhelp Our internet & TV is down, our address is 20, Somerside Grove SW, Calgary AB T2Y 3M6. Please help!?

  • ProbablyCrazier
    Matt (@ProbablyCrazier) reported

    Gross. Try to cancel my @Shawhelp account and they force business accounts to phone in, and only avail themselves 9-5. Such wonderful customer service.

  • catherinebarr
    Catherine (Cat) Barr (@catherinebarr) reported

    @tony_simon @Shawhelp @ShawInfo It’s the ‘retention’ people who I’m deadline with. Suddenly they’re all in Belize?!? Wtf

  • fotogtom
    Tom Thomson (@fotogtom) reported

    @Shawhelp Ahh enjoy your time off, would be nice to be able to get tech support but you expect I should take time off from my job to accommodate your hours. Poor way to treat your customers. FYI you sell a service that’s 24/7... support it as such

  • ClemFandangro
    Clement Fandango (@ClemFandangro) reported

    @Shawhelp woke up this morning with my internet still not working because Shaw's DHCP servers refusing to hand out an IP address which is not allowing me to work... Why is it okay to be without a service that I pay for for over 12 hours?

  • TexasEd
    ¡No soy un ****** regular! (@TexasEd) reported

    @Shawhelp what is happening here in Summerland? Intermittent signal fades.

  • shelleycanuckAB
    Shelleycanuck (@shelleycanuckAB) reported

    @Shawhelp My Wi-Fi keeps cutting out, and I've had to plug in and unplug my modem three times in the last hour. Is Sean going to reimburse me for the internet cost that I'm using outside my plan? Or are they going to fix their Wi-Fi

  • tamarakonrad
    Tamara Konrad (@tamarakonrad) reported from Edmonton, Alberta

    @Shawhelp internet outage for over an hour now in SE Edmonton- what’s up?

Check Current Status