Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 329
Calgary, AB 260
Edmonton, AB 190
Surrey, BC 179
Winnipeg, MB 42
Burnaby, BC 27
Coquitlam, BC 27
Toronto, ON 25
North Vancouver, BC 22
Victoria, BC 21
Langley, BC 18
Red Deer, AB 17
Sidney, BC 11
Maple Ridge, BC 11
Sault Ste. Marie, ON 11
Montréal, QC 10
New Westminster, BC 10
Port Coquitlam, BC 10
Coquitlam, BC 10
Sherwood Park, AB 9
Nanaimo, BC 9
Richmond, BC 8
Lethbridge, AB 8
Saskatoon, SK 8
Duncan, BC 6
Nelson, BC 5
Abbotsford, BC 5
Creston, BC 5
Fort McMurray, AB 5
Parksville, BC 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • adifood1234 Adi lally (@adifood1234) reported

    @ShaeJHarding @Shawhelp Your not the only one I’m still having the same issue even after contacting support

  • Mau_Orozco Mau Orozco (@Mau_Orozco) reported

    @Shawhelp Outage in North Vancouver, Capilano Mall area? Router blinking yellow.

  • DarkEdesia Voodoo Child (@DarkEdesia) reported

    @Shawhelp and @ShawInfo 1st of all, throw your whole app away.Throw it away.2nd, if you go on @Nextdoor you'll find neighbourhoods complaining about how bad your services are.And you know what?Your internet service is bloody awful.Oddly enough, your customer service is AMAZING!

  • ShaeJHarding Shae Harding (@ShaeJHarding) reported

    @Shawhelp Have a look through your tweets….this is happening to a bunch of people. How does this get fixed? Not an article for me to read through with ideas that never woke. I’d like a solution! I have my tv currently in a system refresh but so far nothing has worked. Very frustrated!

  • CrazyMike_10 Crazymike10 (@CrazyMike_10) reported

    @Shawhelp I appreciate the help, but i've already tried. The only response i've had is wanting to send out a tech. Not only do i not have time for that, but this 100% does not sound like it's my house connection.

  • adifood1234 Adi lally (@adifood1234) reported

    @Noosiekins @kel_varn @Shawhelp I’m still having the issue and they haven’t cared to fix it. With the guide .

  • kel_varn Kel Varnsen (@kel_varn) reported

    @Noosiekins @Shawhelp I don’t think you are the only one with that issue.

  • cardamomkayla Kayla (she/her) (@cardamomkayla) reported

    @Shawhelp It’s AT collections. I already had to speak with a customer representative who tried to gaslight me. It’s already had a closer look. It’s the fact that it happened due to awful communication from a COMMUNICATIONS company that’s infuriating. Do better #awfulcustomerservice

  • lowercanada Steve (@lowercanada) reported

    Day 3 without service. @Shawhelp @ShawInfo Will keep posting until its fixed. Need more competition in telecom sector. Terrible service from companies shouldn't be the norm.

  • adifood1234 Adi lally (@adifood1234) reported

    @ShaeJHarding @Shawhelp They told me to contcat support he tried to fix it but it’s still showing the same thing I think next best thing to do is wait till your contract is up and find a better company.

  • cardamomkayla Kayla (she/her) (@cardamomkayla) reported

    Awful, absolutely awful experiences with @ShawInfo . Awful and shaming customer service. Was told my account was free and clear and ready to close. Turns out it wasn’t. They sent it to collections without notifying me via email.

  • paquette977 Erik Paquette (@paquette977) reported

    @ShawInfo you really need to work on the customer service end of things. Waiting 5 days for a tech is not acceptable when trying to get work done from home.

  • purplewitchyyc Sally Oliver (@purplewitchyyc) reported

    @Kas3er4 @Shawhelp Apparently so, mine's down too

  • MOVIEMAN2352 MOVIEMAN2352 (@MOVIEMAN2352) reported

    Anyone else with @ShawInfo having issues with no internet in yyc??

  • torquebranding TORQUE BRANDING (@torquebranding) reported

    @ShaeJHarding @adifood1234 @Shawhelp I’m having same issue in Langley.

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