Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 227
Vancouver, BC 216
Edmonton, AB 168
Surrey, BC 110
Winnipeg, MB 45
Toronto, ON 34
Coquitlam, BC 29
Saskatoon, SK 17
Victoria, BC 15
Sherwood Park, AB 13
Sault Ste. Marie, ON 12
Nanaimo, BC 12
Richmond, BC 9
Burnaby, BC 8
Langley, BC 8
Red Deer, AB 8
Abbotsford, BC 8
North Vancouver, BC 7
Coquitlam, BC 7
New Westminster, BC 6
Lethbridge, AB 6
West Kelowna, BC 6
Mississauga, ON 5
Port Coquitlam, BC 5
Montréal, QC 4
Brampton, ON 4
Thunder Bay, ON 4
St. Albert, AB 4
Creston, BC 4
Maple Ridge, BC 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • Allan_Ayres807 /*--- Allan ---*/ (@Allan_Ayres807) reported

    @Shawhelp I want to pay my cable bill, but I haven't been able to view my profile and billing information all morning - "Sorry, something went wrong". Your Service Updates & Outage page doesn't indicate this service is unavailable.

  • Yewin09714083 Hebron (@Yewin09714083) reported

    @Shawhelp It's the second day of the outage #Shaw isn't doing anything about it..

  • iloveshopping2 Honeysushiloki (@iloveshopping2) reported

    @Shawhelp Shaw down again in Cranbrook BC as well

  • Stuff_Is_Meh PolitelyDeclines (@Stuff_Is_Meh) reported

    @ShawInfo shaw wtf is up with the internet

  • edgarseeya Ed Garcia (@edgarseeya) reported

    @decread @Shawhelp Yeah, I thought it was my regular data (which I have a stupid amount of). Didn’t know the Nationwide data was a thing

  • Gonzo_OPSC Gonzo_OPSC (@Gonzo_OPSC) reported

    @Shawhelp whats going on with this outtage in Calgary? Working towards 24 hours with no internet or cable. God help us if this Rogers merger happens and we lose our cellular service too. Pathetic #yyc #shawouttage

  • rocketboot J. Scott-McQueen (@rocketboot) reported

    @Shawhelp Any updates on the outage affecting north Calgary? 19 hours now without service, and the last update last night at 9 or 10 pm suggests that it "will take a few hours" to conduct repairs. I was expecting it to be resolved this morning.

  • Retrospect89 Rob Rollingson (@Retrospect89) reported

    @Shawhelp Hey, I just got home from work and my internet is still out. Says on the link provided this issue was resolved hours ago. I’m still having the same problem. Help?

  • fuygawkstwelve5 fuygawkstwelve5 (@fuygawkstwelve5) reported

    @Shawhelp Sum1 lit a garbage can on fire behind an ally near sait last night-that garbage can lit the power line pole on fire and burned all the power-Shaw -Telus lines. - as per my last dog walk on 16th it looks like crews are working their tail off to get it back up and running.

  • YYC_Corsola CalgarianCorsola (@YYC_Corsola) reported

    @Shawhelp Hi Shaw! Internet is down at Brentwood (NW Calgary) again. Any ideas as to when it will be fixed? It has been on and off for 3 days now

  • ASharpclaw CindyClawford🐈 (@ASharpclaw) reported

    @jerrylaboss @Shawhelp Mine has been down since 5am yesterday. Ridiculous.

  • StrongFree67 TrueNorth (@StrongFree67) reported

    Hey Shaw Your customer service SUCKS It is NOT convenient for customers to to pack up equipment after they cancel your services when we live in Winnipeg & a drop off would be much easier This is all about what is easier for Shaw not customers Not impressed @ShawInfo

  • greggers04 Greggers (@greggers04) reported

    Pretty disgusting the monopoly on telecommunications in Canada. @PierrePoilievre Also never deal with @Shawhelp worst customer service ever.

  • CalgaryBluesky 🌤️CalgaryBluesky 🇨🇦🇸🇰 ♥️💉💉💉🤬Shaw (@CalgaryBluesky) reported

    @Laydee_El @Shawhelp Shaw sucks. They installed a new line, within a few hours ruining my view, so when they want to work fast they sure can.

  • DJLittleDipper DJ (@DJLittleDipper) reported

    @Shawhelp @DPooleAB Shaw, why are you now pretending this is a new issue? We shouldn’t need to DM you.

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