Shaw Outage Map
The map below depicts the most recent cities worldwide where Shaw users have reported problems and outages. If you are having an issue with Shaw, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Vancouver, BC | 185 |
| Surrey, BC | 65 |
| Burnaby, BC | 4 |
| Duncan, BC | 6 |
| Calgary, AB | 153 |
| Vernon, BC | 2 |
| Winnipeg, MB | 36 |
| Edmonton, AB | 111 |
| North Vancouver, BC | 11 |
| Coaldale, AB | 1 |
| Toronto, ON | 31 |
| Red Deer, AB | 7 |
| Sault Ste. Marie, ON | 3 |
| Parksville, BC | 2 |
| Campbell River, BC | 4 |
| Prince George, BC | 2 |
| Mississauga, ON | 1 |
| Kelowna, BC | 5 |
| 100 Mile House, BC | 1 |
| Langley, BC | 5 |
| Abbotsford, BC | 4 |
| Fernie, BC | 1 |
| Airdrie, AB | 2 |
| Invermere, BC | 1 |
| Weyburn, SK | 2 |
| Hamilton, ON | 1 |
| Trail, BC | 3 |
| Coquitlam, BC | 7 |
| Thunder Bay, ON | 4 |
| Toronto county, ON | 3 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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TC-VAN (@RageGeist) reported@Shawhelp Yes I am still without service
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Ender (@Endfx11) reported@Shawhelp is there an outage in East Saskatoon right now?
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nobody.hky (@nobodyhky) reportedAnother outage @Shawhelp. Third today and second full, long outage in just over a week. Open ticket but no communication to customers on their website for any of it.
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Travis Lahey (@Bigroyalt) reportedI am having an issue with our receiver @Shawhelp @ShawDirect I haven’t been able to connect with anyone for support. Can someone please contact me
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Jason Silver (@Da_Big_Dogg) reported@Shawhelp what’s going on with your tv today??? My PVR recording keeps crashing, I’ve restarted and did a system refresh and still it’s an issue? Live tv is freezing. What gives????
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Rick Alsop (@RickAlsop) reported@Shawhelp Yes still issues as its not working
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Marty Chan (@Marty_Chan) reported@Shawhelp Is there an outage in Edmonton? I am in Forest Heights and my internet is out. I rebooted the router twice. No luck.
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Drimint (@RisenRealm) reported@Shawhelp is there an internet outage in Winnipeg. North Kildonan region? Myself and Shaw using neighbors are all having issues this morning. Cant access the outage map since it's stuck on British Columbia for some reason and your apps won't log in. Not that they ever work anyway
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Matthew Johnson (@McJohnson922) reported@Shawhelp So yeah, you'll have to forgive me if I'm not particularly inclined to spend my Christmas Eve on the phone with tech support, with high chances of it being the same unhelpful support guy as last time.
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Guy_Barnabe (@GuyBarnabe) reported@Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…
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Gail Eckert (@gaileckert) reported@Shawhelp reporting outage in River heights. Please advise status
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HoopsfanAB (@ydfished) reported@Shawhelp I don’t know how many times this is over the years but you cannot let your simulcast/overide stuff come on when live sports are on. Missing the end of #zags on @KHQLocalNews cuz you guys are screw ups & @CRTCeng never punishes you for it. 😡😡😡😡😡😡😡
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Mat Thomas (@EmptyUK) reported@Shawhelp Actually I called and it said there is a known outage. Any idea what’s going on?
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DJ Phoenix (@DJPh03NiX) reported@Shawhelp This is just for my internet. It shows my account number but all other info brings up errors saying it can’t be retrieved with a retry option that doesn’t do anything. Not sure if there’s work being done on the backend or a server issue but it’s making it impossible to pay online.
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D (@superdaddoo) reported@TELUS - Help us! @ShawInfo has had saturated nodes and been overcharging our community for internet. I pay for 2gbps and get between 280mbps - 800mbps starting at 3:00 pm with further degradation into late evening. No ETA for new infrastructure. Need Fibre here ASAP.