Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 322
Calgary, AB 254
Edmonton, AB 180
Surrey, BC 177
Winnipeg, MB 42
Burnaby, BC 27
Coquitlam, BC 27
Toronto, ON 24
Victoria, BC 22
North Vancouver, BC 22
Langley, BC 18
Red Deer, AB 14
Coquitlam, BC 11
Maple Ridge, BC 11
Sault Ste. Marie, ON 11
Montréal, QC 10
Sidney, BC 10
New Westminster, BC 10
Port Coquitlam, BC 10
Nanaimo, BC 9
Sherwood Park, AB 8
Saskatoon, SK 8
Lethbridge, AB 7
Richmond, BC 6
Duncan, BC 6
Nelson, BC 5
Abbotsford, BC 5
Creston, BC 5
Fort McMurray, AB 5
Parksville, BC 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • shut_up_mary Mary George (@shut_up_mary) reported

    @DuncanKetcheson @Shawhelp Ah ok. Having issues in Calgary and was wondering. Can’t find any other info.

  • adifood1234 Adi lally (@adifood1234) reported

    @whytestreak @ShawInfo @TELUS Ya Telus will make you have no internet for 2 weeks if there’s an outage Shaw is better dude

  • hooknshoot1 hook n shoot (@hooknshoot1) reported

    @ShawInfo @Shawhelp the Shaw TV app doesn’t seem to ever work anymore on any of my devices. No problems with the TV’s, just the Chromebook and iPhone isn’t working.

  • mstrutin Mike 🇨🇦 (@mstrutin) reported

    @Shawhelp DNS is down in Surrey.

  • ThisIsRy_n Ryan (@ThisIsRy_n) reported

    @Shawhelp Got any tips if I'm sitting right next to the router and it's still dropping the wifi signal?

  • musicbaum Musicbaum 🤖🐶🇨🇦 aka Mr. Ovaltine (@musicbaum) reported

    My mum passed away. Called @ShawInfo to cancel her cable but wanted to keep internet at her place. No condolences. Said we had to cancel everything, so we did. And they wonder why they lose customers.

  • muditsaxena02 Mudit Saxena (@muditsaxena02) reported

    @ShawInfo A decent customer service would be better because you are a **** show on that side.

  • musicbaum Musicbaum 🤖🐶🇨🇦 aka Mr. Ovaltine (@musicbaum) reported

    @annettelabonne @ShawInfo This isn't so bad really. Mum had her **** together. I'm "it" so there's no big hassle but the Shaw thing is crazy. They should know better.

  • therealb0wser 🦦🧞‍♂️ Jason 🧇🐓 (@therealb0wser) reported

    @Shawhelp How can I stop receiving free preview channels on my cable service?

  • whytestreak whytestreak (@whytestreak) reported

    @ShawInfo no cable service AGAIN in St Albert. This is the last straw. Hello @TELUS . Please contact me #telus

  • FrankMacMaster Frank P. MacMaster, PhD (@FrankMacMaster) reported

    @Shawhelp I pay for internet, I would like to actually have it. Any news? My area in Calgary is down.

  • wingsnation Bruce Shad (@wingsnation) reported

    @steph_197 @Shawhelp same here, i just phone support, told girl what problem is, she reply "excuse me?" I ask where she located, she said Central America 🤦 does Shaw have any support that knows their head from their *** ?

  • alexjaimesevyn alexjaimes (@alexjaimesevyn) reported

    It’s been 3hrs since @Shawhelp @ShawInfo went down in Glenora #yeg. Had a client call I couldn’t take and still w/out service. Messing w career. What gives?

  • tinasvfx Tina (@tinasvfx) reported

    @Shawhelp the tech support issue was a temporary fix. its still glitching.

  • RodneyHanson8 Rodney Hanson (@RodneyHanson8) reported

    @Shawhelp Good morning, why is my internet down as I have rebooted my modem and still down

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