Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 275
Calgary, AB 208
Surrey, BC 163
Edmonton, AB 129
Burnaby, BC 30
Coquitlam, BC 29
Toronto, ON 21
Winnipeg, MB 21
North Vancouver, BC 20
Victoria, BC 19
Langley, BC 16
Red Deer, AB 13
Montréal, QC 12
Maple Ridge, BC 11
New Westminster, BC 11
Sidney, BC 11
Coquitlam, BC 10
Port Coquitlam, BC 10
Richmond, BC 9
Duncan, BC 7
Abbotsford, BC 7
Nelson, BC 6
Nanaimo, BC 6
Sherwood Park, AB 6
Creston, BC 5
Saskatoon, SK 5
Powell River, BC 5
Chilliwack, BC 5
St. Albert, AB 4
Parksville, BC 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • tslevi Tommy Levi (@tslevi) reported

    @Shawhelp is internet down in Vancouver? Lost my connection

  • LoloPino Lolo P🇨🇦🇨🇱🏳️‍🌈 (@LoloPino) reported

    @Shawhelp internet is down in Charleswood. This has been several weekends in a row where our internet is down.

  • MissNikkiDotCom 🇺🇦🌻 Nikki TAYLORSTAN Moody 🇺🇦🌻 (@MissNikkiDotCom) reported

    @Shawhelp getting an error when I try to watch anything recorded on PVR. Help? Both boxes in my home are doing this.

  • rreillyy Rachel Reilly-Lilje (@rreillyy) reported

    @ShawInfo are you currently exp problems in Calgary? Cable is still down/

  • GawlsUnlimited Chacha's Stan Account (@GawlsUnlimited) reported

    @Shawhelp is wifi down in Calgary area?

  • drewprice_4 Drew (@drewprice_4) reported

    @Shawhelp Having a issue with my Shaw internet and TV services

  • LallyAd LallyA (@LallyAd) reported

    Hey @Shawhelp I have been having an issue with my tv box and internet my upload keeps dying instead 😭

  • tslevi Tommy Levi (@tslevi) reported

    . @Shawhelp anything up with internet in Vancouver? I keep dropping connection and it's extremely slow and laggy. Modem has been rebooted.

  • Nutjobwmachete René Gobeil (@Nutjobwmachete) reported

    @TELUS, so my bill more than doubles, my service gets worse and PikTV still doesn’t work? Hey, @ShawInfo, I heard you’ve got good deals.

  • AESTHETICWEEB69 Thisdobesomeunbasedshit (@AESTHETICWEEB69) reported

    @Shawhelp using new modem you provided and internet has been down for an hour white light blinking

  • rtiterle Robert Titerle (@rtiterle) reported

    @Shawhelp ... and by the way - up until today, I was a Shaw supporter and was about to upgrade to a new package. Why do companies with good products resort to lies and misdirection? I don't get it. Kinda forces me to go for the Telus new customer deal...

  • rtiterle Robert Titerle (@rtiterle) reported

    @Shawhelp Why not just straight up say the packages are not available to existing customers? Why lie about it? This is not a support issue - this is about a very underhanded bit of marketing.

  • kayedzei Kat (卡帝娜) (@kayedzei) reported

    @Shawhelp Need help! How come that r internet connection in r living room is weak? Is there a problem w/ r modem? Need answers. Thank you

  • rtiterle Robert Titerle (@rtiterle) reported

    @Shawhelp Hey @ShawInfo or @Shawhelp again, same location, same service, but the web site says it's not available in my area. But it clearly is. The packages it then offers are all similar but at a much higher price. Why not just be straight up? Why lie?

  • gdun317 George Duncan (@gdun317) reported

    @Shawhelp Wondering if you are having issues in North Lethbridge. Without cable and wifi for nearly an hour now. Modem and cable box both rebooted. #yql

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