Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 141
Edmonton, AB 93
Vancouver, BC 90
Surrey, BC 45
Winnipeg, MB 23
Toronto, ON 18
Coquitlam, BC 13
Medicine Hat, AB 8
Airdrie, AB 7
Victoria, BC 7
Burnaby, BC 7
Langley, BC 6
Sherwood Park, AB 5
Maple Ridge, BC 5
Richmond, BC 5
Saskatoon, SK 5
Coquitlam, BC 4
Red Deer, AB 4
Montréal, QC 4
Kelowna, BC 3
North Vancouver, BC 3
Creston, BC 3
New Westminster, BC 3
Nanaimo, BC 3
Cochrane, AB 2
Lethbridge, AB 2
Vermilion, AB 2
Canmore, AB 2
Mississauga, ON 2
Abbotsford, BC 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • itssusmandan SusManDan (@itssusmandan) reported

    @Shawhelp @ShawInfo It was fully disconnected. It's fixed now but it seems like it was quite a problem yesterday especially around Calgary.

  • AlNlOM ainiom (@AlNlOM) reported

    @Shawhelp DM’d you Darren. Hoping you can come through here as I’ve been a loyal customer for nearly 10 years.

  • Shawhelp Shaw Help (@Shawhelp) reported

    @itssusmandan @ShawInfo I'm terribly sorry to hear about the connection issues. Is the connection just being slow or is it actually disconnected? - L.P.

  • realfuturekings Future Kings (@realfuturekings) reported

    @Shawhelp hey our connection in north van our has been terrible for a few days. Any issues? FaceTime calls keep dropping and signal is better with data on Rogers phone. What’s going on?

  • FrostyWinnipeg Frosty Winnipeg (@FrostyWinnipeg) reported

    @Shawhelp If im asking for support and my city is Winnipeg I should not be asked for what province Winnipeg is in. Embarrassing!

  • Hello94725989 Hello (@Hello94725989) reported

    @Shawhelp Well it's down right now usually goes out at least once a day

  • thivierr Robert Thivierge (@thivierr) reported

    @Shawhelp is there an outage on thunder Bay. Internet is going on and off over and over in last half hour

  • AlNlOM ainiom (@AlNlOM) reported

    @TekSavvyNetwork or @TELUS please get in touch as I’d like to switch over from @Shawhelp (9 yr customer). They have really let me down in the midst of a global pandemic. Something I won’t ever forget. Zero values on their part.

  • QuirkyGirl69 QuirkyGirl (@QuirkyGirl69) reported

    @AureliaCotta @Shawhelp @ShawInfo Right? It’s so ridiculous. I want them to understand how this is so crazy. They literally will NOT help me unless I give them my Postal Code. See how insane that sounds? I’m a Taurus & stubborn and this will not just go away. It’s a silly “rule”. SMH.

  • BCBladesman Jason (@BCBladesman) reported

    @ShawInfo nicely done. Sell me on a better service and send me a modem with only 2 Ethernet ports and nothing else available. Your customer service continues to inspire me.

  • Stewy13 David (@Stewy13) reported

    Your blue curve WiFi SUCKS @shawhelp 0.02MB/s? How ********?!

  • Burgundavia Corey Burger (@Burgundavia) reported

    Hey @Shawhelp @ShawInfo - you provided me a new modem & are now refusing to support it #fail

  • QuirkyGirl69 QuirkyGirl (@QuirkyGirl69) reported

    You know what the most screwed up thing is? @Shawhelp @ShawInfo After me, giving my name, phone number & address they will NOT help you unless you give your Postal Code! I kid you not. How is that a security feature? Seriously. Anyone can Google a Postal Code. How insane.

  • sharon_e_b Sharon (@sharon_e_b) reported

    @Shawhelp Is there an outage in Langley? Been without internet for a while. Have unplugged & plugged in my modem a few times but no luck. Just one solid light & second is flashing.

  • reslus "restless" (@reslus) reported

    @ShawInfo hi there is there any service outtage in Lower Mainland area? net just went down for me.

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