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Shaw

Shaw Outage Map

The map below depicts the most recent cities worldwide where Shaw users have reported problems and outages. If you are having an issue with Shaw, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Winnipeg, MB 46
Vancouver, BC 147
Surrey, BC 65
Calgary, AB 182
Langford, BC 1
West Kelowna, BC 6
Campbell River, BC 5
Regional District of Central Okanagan, BC 1
Burnaby, BC 3
Sherwood Park, AB 12
Edmonton, AB 152
Toronto, ON 33
North Vancouver, BC 7
Victoria, BC 42
Prince George, BC 1
Richmond, BC 4
Lloydminster, AB 2
North York, ON 1
Toronto county, ON 1
Medicine Hat, AB 6
Sioux Lookout, ON 3
Kenora, ON 1
Gatineau, QC 1
Brampton, ON 3
Saskatoon, SK 14
Cambridge, ON 1
Milton, ON 1
Waterloo, ON 1
Duncan, BC 3
Kelowna, BC 7
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • GuyBarnabe
    Guy_Barnabe (@GuyBarnabe) reported

    @Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…

  • PoCoello
    Chris (@PoCoello) reported

    @Shawhelp internet outage in poco?? Flashing yellow light 78 people in tech support queue and your ai is useless

  • DJPh03NiX
    DJ Phoenix (@DJPh03NiX) reported

    @Shawhelp Doesn’t help. Same issue both on the website and the mobile app.

  • RickAlsop
    Rick Alsop (@RickAlsop) reported

    @Shawhelp Yes still issues as its not working

  • __guzzzzi
    Guzzzi (@__guzzzzi) reported

    @ACBgal @Shawhelp Hey! Did you fix it? Same problem here

  • truebusterflash
    Don T Beakunt (@truebusterflash) reported

    @Shawhelp Yup. Keeps asking over and over. **** like this makes me want to switch providers

  • lorianebird
    Lori Bird (@lorianebird) reported

    @sigurdson_chris @Shawhelp @Rogers What customer service? There isn’t any-at all!

  • M_So
    Megan (@M_So) reported

    Is anyone else in #Winnipeg having trouble with their @Shawhelp internet. I’m doing everything I can to avoid calling but I fear it’s inevitable…

  • cari_goncalves
    always smile 🇨🇦 (@cari_goncalves) reported

    @Shawhelp @gfliverpool9966 Not working for me either. Ridiculous

  • shelbyae
    🌼🍄Shelby Lou Who🍄🌼 (@shelbyae) reported

    @Shawhelp I think you all need to hire more Customer Service staff. I’ve been on hold for over 1hr 15min now. And the web chat service is unable to assist with my issue. Will I ever be able to talk to a person?

  • laxbird
    Common Sense Politics Please (@laxbird) reported

    You just have to love the ****** @Shawhelp service. They give you chat service that doesn't work for Shaw. Then give you a number that doesn't have service. How are you suppose to contact these people.

  • SmileyYYC
    Bella Bee (@SmileyYYC) reported

    @shawhelp 50 minutes on support, getting transferred to 3 agents. And still no answers. Damn how I wish y’all didn’t merge with #Rogers

  • brandobrennan
    b ☾ (@brandobrennan) reported

    @Shawhelp No, the live chat people sent me to the phone number. I am trying to cancel my service as I have MOVED and no longer need my own internet. I don’t know if one single person is working the line, but this is ridiculous. Even in-store wouldn’t help me.

  • gfliverpool9966
    🇻🇨🇺🇦 G.F. Liverpool™© 🇺🇦🇹🇹 (#DERB NOW) 🧩 (@gfliverpool9966) reported

    @Shawhelp I think we have a Shaw Webmail outage. I can’t send or receive email. I can’t even forward an exteral email from Google to my shaw email account. Not getting any emails on my phone.

  • snowyday15
    Summer (@snowyday15) reported

    @Shawhelp any updates for when internet will be restored to West Kelowna? The planned outage was ended hours ago.

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