Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 131
Vancouver, BC 91
Edmonton, AB 79
Surrey, BC 42
Winnipeg, MB 16
Toronto, ON 15
Victoria, BC 8
Burnaby, BC 8
Coquitlam, BC 7
Airdrie, AB 6
Langley, BC 6
Red Deer, AB 5
Medicine Hat, AB 5
Montréal, QC 5
Saskatoon, SK 4
Creston, BC 4
Sherwood Park, AB 4
Richmond, BC 4
New Westminster, BC 4
Abbotsford, BC 4
Maple Ridge, BC 3
Coquitlam, BC 3
Brampton, ON 3
North Vancouver, BC 3
Nanaimo, BC 3
Kelowna, BC 2
Port Moody, BC 2
Port Coquitlam, BC 2
Penticton, BC 2
Powell River, BC 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • SighmanCanada Simon (@SighmanCanada) reported from Okotoks, Alberta

    @Shawhelp How about someone takes charge of issues, follows through and solves the problems. Been over a month with corrupted PVR recordings, yet everyone at shaw acts like it's a new problem...looks like others have the issue and it's been happening for a few years.

  • SherryWeymouth sherry Weymouth (@SherryWeymouth) reported

    @ShawInfo the absolute worst cell phone company out there. Take you money. No accountability for poor service. My advice never never get a shaw mobile account. There is no employees set up to actually deal with issues

  • Bratt_world Brattani 🧡🍁🎃 (@Bratt_world) reported

    @Shawhelp what’s the deal ? Langley no service for days. No cell, home phone, cable or wifi. It was 60km winds, not much of a storm. Not feeling very confident going forward (both rogers and shaw have shown they’re unreliable) powers been back on over 24 hours now.

  • JXSnWp NEXL1F3 (@JXSnWp) reported

    @Shawhelp if ur forcing customers to use ur app than fix it! It's slow & buggy on best days which is moot because if u loses ur phone or its smashed ur screwed... @Bell_MTS is cheaper & FASTER for same $ why am I paying $130/month & why shouldn't I switch when I've no contract?

  • YoungSandwich89 PUNXKevin (@YoungSandwich89) reported

    @Shawhelp Not sure why, but our internet is down too. Was up yesterday and I see some say it was down for yesterday in Chilliwack. So wondering how it goes from working where I am to being down all day today.

  • hockeybychoice Nicole 🍁 (@hockeybychoice) reported

    @Shawhelp Outage in Saskatoon?? My mother reports her tv and internet went out suddenly.

  • alfmorapime Alfredo Morales Pimentel (@alfmorapime) reported

    Do you need a whole life to fix a problem? I have more than 30 hours without internet service….. @ShawInfo @Shawhelp

  • kari_elin Kari MacDonald (@kari_elin) reported

    @JMaccle @ShawInfo @equifaxcanada also won’t help and this is the 3rd time it’s been incorrectly reported.

  • helloacire helloacire (@helloacire) reported

    @Shawhelp it’s been almost 2 days without internet in Burnaby. No power issue here. What is going on? Is Shaw going to pay my phone bill for burning up all my data?

  • SherryWeymouth sherry Weymouth (@SherryWeymouth) reported

    @ShawInfo shaw mobile is the worst for service and customer service. Do not get Shaw mobile You will barely be able to text. Call or use internet. They will just keep taking your money for something you cannot use.

  • RickD_SKOL Rick D 💯 (@RickD_SKOL) reported

    Hey @ShawHelp! The internet has been down for like 6+ hours now… any idea when it’ll be back up and running? #Abbotsford

  • YM_Blackrose YM Wicca (@YM_Blackrose) reported

    @Shawhelp I understand, what does @bchydro have to do with internet being down in Coquitlam? My power came back on early Saturday morning. It has been 2 days snd still no internet. What is going on???

  • TashaDong Tasha **** (@TashaDong) reported

    @donmartiann @Shawhelp My internet is still down too! There seems to be a downed line, maybe that has something to do with it 😢

  • ydfished HoopsfanAB (@ydfished) reported

    @Shawhelp you A-holes. The @ZagMBB game is not over. The voice is not on KHQ so fix the program substitution you should never have had programmed. & you @CRTCeng - revoke this pathetic policy!!

  • JustBeing88 JustBeingHonest (@JustBeing88) reported

    @Shawhelp Nah, let’s keep this public, like I said, the community of Queensland in Calgary has had outages for 10 days now, your own support team told me I was wrong but then checked with your “other support team” who apparently do know about it and don’t have any idea when it will work

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