Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 155
Vancouver, BC 137
Edmonton, AB 98
Surrey, BC 71
Winnipeg, MB 21
Toronto, ON 16
Coquitlam, BC 13
Burnaby, BC 11
Montréal, QC 8
Victoria, BC 8
Langley, BC 8
Red Deer, AB 8
New Westminster, BC 7
Nanaimo, BC 7
Richmond, BC 6
Sherwood Park, AB 5
Duncan, BC 5
North Vancouver, BC 5
Abbotsford, BC 5
Medicine Hat, AB 4
Maple Ridge, BC 4
Creston, BC 4
Saskatoon, SK 4
Coquitlam, BC 4
Powell River, BC 4
Airdrie, AB 3
Nelson, BC 3
Brampton, ON 3
St. Albert, AB 3
Okotoks, AB 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • publishingrenee Renée Layberry (@publishingrenee) reported

    @Shawhelp We've been on chat with your customer service three times already.

  • hockeymom1 Karen Lindsay (@hockeymom1) reported

    @Shawhelp hey Shaw. 3 days. 3 outages. Not a happy customer here!

  • fiacc Fiacc O'Brien Moran (@fiacc) reported

    @Shawhelp widespread slowdown on bowen island, multiple people reporting, chat support pretending it's not an outage

  • jdemo67 John deMercado (@jdemo67) reported

    @Shawhelp I am having an on going issue with audio and video glitches on recordings.

  • jodyvance Jody Vance (@jodyvance) reported

    @Nancy_Simonetta @Shawhelp Not NEW. First modem .... I ordered service FIVE weeks ago. Was immediately charged - but received zero equipment. Until today. Again: employee CHRISI650 is a goddamn hero.

  • fiacc Fiacc O'Brien Moran (@fiacc) reported

    @Shawhelp widespread slowdown on bowen island, multiple people reporting, your chat support can't seem to understand the concept of a widespread outage.

  • fiacc Fiacc O'Brien Moran (@fiacc) reported

    @mintsource @Shawhelp They just dm'd me to say there isn't an outage.... Which there is because we're reporting it.

  • CornwallisDevon Devon Cornwallis (@CornwallisDevon) reported

    @Shawhelp We are moving to Ont., cancelled service, were told we owned equipment, then got a robocall saying we didn't and had to return tech...we have scrapped it ! Have been going around in circles on the phone WTF!? #Shawsajoke #Shawsux

  • CornwallisDevon Devon Cornwallis (@CornwallisDevon) reported

    @Shawhelp No...Public works for me. Question....Forget that one dept. told us we owned the tech then another said we didn't, just answer me Y you want a 15 y o modem back that was giving us crappy service? Why can't I just recycle it?

  • amandaburkebiz Amanda Burke (@amandaburkebiz) reported

    @Shawhelp Thank you for the prompt reply this morning. Got tech support right away and they were great.

  • petriedish Petra Leinemann (@petriedish) reported

    @Shawhelp On Demand is missing a bunch of episodes from @prodigalsonfox Season 2 on Global. Available episodes jump from 7 to 11...8 thru 10 are missing. Can you help?

  • LeadingEdgePT Grant Fedoruk (@LeadingEdgePT) reported

    @Shawhelp #shawbusiness - thanks for shutting down our service - when your clerical error lead to one missed payment in 13 years. Now our patients can’t call us and we have no access to our remote patient records. You really suck.

  • fiacc Fiacc O'Brien Moran (@fiacc) reported

    @mintsource @Shawhelp True, but presumably something is broken. You'd think they would want to fix it.

  • AdultInDaRoom D S (@AdultInDaRoom) reported

    @ShawInfo ... why no internet connection? You have no phone support. Your chat bot and people can’t do anything because of a “maintenance issue”. Seriously WTF?! Is this how you respect customers? If we are disposable after thoughts, what do you think that makes you?

  • Gregeezer Greg Nicholson (@Gregeezer) reported

    @Shawhelp Hi. Messaged you here about 10 hours ago, kinda need short answer soon as I might want to cancel tech home visit.

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