Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 316
Calgary, AB 252
Edmonton, AB 204
Surrey, BC 173
Winnipeg, MB 51
Toronto, ON 36
Burnaby, BC 28
Victoria, BC 24
North Vancouver, BC 21
Coquitlam, BC 20
Red Deer, AB 15
Saskatoon, SK 14
Langley, BC 14
Sault Ste. Marie, ON 13
Sherwood Park, AB 11
New Westminster, BC 11
Sidney, BC 10
Port Coquitlam, BC 10
Coquitlam, BC 9
Montréal, QC 9
Maple Ridge, BC 9
Abbotsford, BC 9
Richmond, BC 8
St. Albert, AB 7
Nanaimo, BC 7
Lethbridge, AB 7
Mississauga, ON 6
West Kelowna, BC 6
Chilliwack, BC 5
Creston, BC 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • LeanyV2 LeanyV #DeafCollaboratorsRock (@LeanyV2) reported

    @ShawInfo I’m in New Westminster BC and our internet has been down now for 25 minutes. My router won’t connect even after several restarts.

  • NicestGuyChan chan 🇨🇦🇮🇱 (@NicestGuyChan) reported

    @Shawhelp I'm noticing really slow internet right now in Vancouver. Any current issues?

  • jcpollock Jennifer ******* (@jcpollock) reported

    Internet out for 12 hours. Scarboro When can we expect the service we pay for? @Shawhelp #yyc

  • Harleydadd Harley don't play that! (@Harleydadd) reported

    @Shawhelp down again in @citysprucegrove . And NO, I won't DM you to save the embarrassment of your horrible service.

  • jimmybluec Jim Clark (@jimmybluec) reported

    @Shawhelp Used link provided by you to bypass all the BS, tried to explain like it said to do, timed out every time. Left explanation with Customer Service. Waiting 1 month now, no response. All day today, service has been cutting out. FED UP. Patience is useless. So is Shaw.

  • LDellipizzi Lisa Dellipizzi (@LDellipizzi) reported

    @Shawhelp i have a total service blackout. I live in heritage park

  • 1RnSghT Billy Zhao (@1RnSghT) reported

    @Shawhelp is there an outage around the lougheed area?

  • SimonModera SimonModeraPhotos (@SimonModera) reported

    @Shawhelp cannot believe it is happening again for several days always from mid evening - TV feed blacks out for several seconds every 10-30 seconds. Increasing in frequency and lengtg. Had a few support calls on this not establishing cause before requiring a reset a Shaws end.

  • northaldren Name cannot be blank (@northaldren) reported

    @ShawInfo there is something seriously wrong with your customer service reps. Everytime I go on to chat it takes 5+min to respond to each line of text. Just to get past the authorization took over 25 min. Maybe @telus can do better.

  • Luciemjackson Lucie Jackson (@Luciemjackson) reported

    @Shawhelp our internet and cable not working. Is there a service bulletin out?

  • jimmybluec Jim Clark (@jimmybluec) reported

    @Shawhelp That is exactly what I did a month ago. Now again this morning, TV cut out for 5 minutes, message on screen says connection issue. Back on its own 5 minutes later.

  • KathrynRyches Kathryn Ryches (@KathrynRyches) reported

    @Shawhelp @kenallanjoonyer It still makes ZERO sense when I live in BC and wanted to watch an Ottawa vs Montreal NHL game. Like WTF.

  • gymnastgirly Lindsey (@gymnastgirly) reported

    @Shawhelp, there's no service outage on the website but some of St Vital (MB) seems to be out. Restarting the gateway doesn't help. Anything going on that's not been reported yet?

  • Belib16 Belibra (@Belib16) reported

    @Shawhelp @Calgaryman1 That's your job. We pay ludicrous fees for shaw services to work and for shaw employees to troubleshoot the issues.

  • marc_leblanc2 Marc LeBlanc (@marc_leblanc2) reported

    @HaloSupport are game servers down? I’m having a hard time hitting them from my shiny new @TELUS fibre, but my @Shawhelp connection seems to work. Network peering issues? Which DNS names does Halo Infinite use? Thanks!!

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