Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 135
Vancouver, BC 92
Edmonton, AB 80
Surrey, BC 42
Winnipeg, MB 18
Toronto, ON 15
Coquitlam, BC 9
Burnaby, BC 8
Victoria, BC 7
Medicine Hat, AB 6
Red Deer, AB 6
Airdrie, AB 6
Langley, BC 6
Richmond, BC 5
Saskatoon, SK 5
Montréal, QC 5
Creston, BC 4
New Westminster, BC 4
Abbotsford, BC 4
Coquitlam, BC 3
Maple Ridge, BC 3
North Vancouver, BC 3
Sherwood Park, AB 3
Nanaimo, BC 3
Courtenay, BC 2
Kelowna, BC 2
Port Moody, BC 2
Port Coquitlam, BC 2
Penticton, BC 2
Powell River, BC 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • sc2019de porygon (@sc2019de) reported

    I would recommend that all Canadians avoid @ShawInfo ’s internet service. In a pandemic requiring WFH, their Blue Curve crashed and cannot be repaired until Saturday. I would lose my job. I am seeking alternate internet arrangements.

  • chels17D Chelsea D (@chels17D) reported

    It seems like the @bchydro outage from the fire Monday night is fixed 🙌🏼. Now hopefully we can get @Shawhelp working and be back to 100% #LangleyBC #greatwork

  • lubasndo valent|n0 (@lubasndo) reported

    @Shawhelp any reported internet outage in burquitlam area?

  • PatrickSelby3 Patrick Selby (@PatrickSelby3) reported

    @ThatIndianArmy1 @ShawInfo Shaw is the worst. Third World quality service in Walnut Grove. @ShawInfo

  • ThatIndianArmy1 That Army Brat (@ThatIndianArmy1) reported

    @Shawhelp nobody replying to my DMs. I messaged you 10 times and keep getting an automated response of hi how can we help you. So disappointed

  • kellybrocklesby Kelly Brocklesby (@kellybrocklesby) reported

    @Shawhelp @marionetta Our business has been down for 24 hours. No phone, internet and no interact machine. I have sent a DM but am not getting an answer. Time to switch our phone lines back!!

  • AnitaDadeh Anita Dadeh (@AnitaDadeh) reported

    @Shawhelp Maybe get your **** in order. Because there's no reason for my internet to only work 30 minutes a day

  • sara_audreyyy sara tamagotchi (@sara_audreyyy) reported

    @Shawhelp just got service back at 82/207A

  • MyrtleCypress55 Stephanie 🍁 (@MyrtleCypress55) reported from Langley, British Columbia

    @Shawhelp Langley City just went down too! Any eta on when this will be back online?

  • bchydro BC Hydro (@bchydro) reported

    @MrPremji @Shawhelp @MrPremji Hi there, we understand your frustration. Due to extensive damage from a fire, crews are still waiting to access some of our damaged equipment. We're hoping to receive an update between 12 p.m. and 2 p.m. today. We appreciate your patience at this time.

  • ThatIndianArmy1 That Army Brat (@ThatIndianArmy1) reported

    @AmberrIvy @ShawInfo Yes, I know I heard the fire was really bad :( ..... hopefully they resolve it soon!

  • _J_o_e_n_ Joen (@_J_o_e_n_) reported

    @Shawhelp customers welcome to the ********. Expect longer wait times and **** customer service since @RogersHelps bought Shaw. #fuckrogers

  • closetag Closetag (@closetag) reported

    @Shawhelp will it be more, “working on it”, “no ETA but a few more hours” then “Good night, see ya tomorrow!” from Shaw for Langley customers without service for a second night? Gonna be hard to get a Telus install appt with everyone leaving at this point.

  • Toony24_ Toony (@Toony24_) reported

    @Shawhelp I’m going to agree that statement is false. Nobody I know including my self that has been affected by this outage has service back yet

  • closetag Closetag (@closetag) reported

    @Shawhelp Just went past fire site and there were ZERO Shaw vehicles visible. The “following few hours” are passing by here without service. Realize you’re just passing on what you’re told but are you starting to wonder if what Shaw Comms management is telling you is a bunch of nonsense?

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