Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 342
Calgary, AB 264
Edmonton, AB 198
Surrey, BC 189
Winnipeg, MB 46
Burnaby, BC 27
Coquitlam, BC 27
Toronto, ON 27
North Vancouver, BC 23
Victoria, BC 23
Red Deer, AB 18
Langley, BC 17
Sault Ste. Marie, ON 12
Sidney, BC 11
Port Coquitlam, BC 11
Maple Ridge, BC 11
New Westminster, BC 10
Richmond, BC 10
Coquitlam, BC 10
Nanaimo, BC 9
Saskatoon, SK 9
Montréal, QC 8
Lethbridge, AB 8
Sherwood Park, AB 8
Creston, BC 6
Duncan, BC 6
St. Albert, AB 6
Nelson, BC 5
Abbotsford, BC 5
Fort McMurray, AB 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • HarmeetSangha higgidyGiggidy (@HarmeetSangha) reported

    @Shawhelp @THarris1519 Multiple times today during the NFL playoffs!!!! Why am I paying so much for something that fails at the worst possible time!!!

  • EdmontonRaider Raider Jesse (@EdmontonRaider) reported

    @Shawhelp Hey, I have an appointmemt for a tech tommorrow but I believe I solved my problem I just have a quick question!

  • WingedKeys Kathleen (@WingedKeys) reported

    @Shawhelp BlueCurve Home app keeps crashing. Can't activate WiFi extender. We have WiFi but no internet. Help please. Online support is not resolving the issue.

  • Pricetastic31 Mel (@Pricetastic31) reported

    @Shawhelp once again I’m having problems seeing a game every day there’s an issue...why am I paying for games I can’t even see 😒

  • MoveThrough Alexandra Staseson (@MoveThrough) reported

    @Shawhelp I’ve been trying for weeks. You folks can send me the dm. And find the appropriate person to read through chat transcripts, where you’ll see multiple requests for assistance. Thanks. (Wish I was paid by the hour for how many hrs it takes to have support for services I pay for).

  • MikeMason13 ☘🇨🇦𝕸𝖎𝖐𝖊 𝕸𝖆𝖘𝖔𝖓🇨🇦☘ (@MikeMason13) reported

    @Shawhelp @THarris1519 The only thing cable has to offer is live sports. I've been without cable here over 4 hrs. This is the worst outage I've ever seen and I'm 50 years old. No one will ever know the real reason why it went out either. The merge with rogers might be one

  • kbolan Kim Bolan (@kbolan) reported

    @gordmcintyre @ShawInfo That sucks!

  • Cinnamo02380678 Cinnamon (@Cinnamo02380678) reported

    @Shawhelp That would be true, except for one small issue; this is on the tv grid. From the network. Not a mistake of my box, or anything

  • sluddu Steve Luddu (@sluddu) reported

    @Therat4623 @gordmcintyre @ShawInfo The Blue Curve system is horrible. I even asked about switching back to Gateway.

  • jgarcha Jasmine Kaur G (@jgarcha) reported

    @Shawhelp Sent you a DM. Bluecurve isn’t working since the afternoon. Some channels are working now but most as well as on demand are not working..

  • 21bam21 MarkAB (@21bam21) reported

    Hey @Shawhelp. Any advice for what to do when your BlueCurve app freezes during On Demand programs? Really frustrating when it starts over and you can't skip forward to the time it froze. Any idea when you will have a fix in place? Thanks

  • BrianEfford Brian Efford (@BrianEfford) reported

    @Shawhelp you don’t have help from 7-9. You ignore clients as you see fit. Damn I hope Telus gets here soon.

  • lumbycr Chris Lumby (@lumbycr) reported

    @Shawhelp @BruceT425 I agree Bruce, this service is very expensive and customers deserve more than a canned response

  • Neil_Zee Neil Zeller (@Neil_Zee) reported from Calgary, Alberta

    @saidkim @Shawhelp I know! Must be an issue with the switch back to local networks.

  • oldmansieve Lindsay Sievewright (@oldmansieve) reported

    @Shawhelp I appreciate the apology but we pay a lot of money for TV and Internet service with Shaw. Still not very happy.

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