Shaw Outage Map
The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Vancouver, BC | 331 |
| Calgary, AB | 261 |
| Edmonton, AB | 189 |
| Surrey, BC | 182 |
| Winnipeg, MB | 43 |
| Burnaby, BC | 27 |
| Coquitlam, BC | 27 |
| Toronto, ON | 25 |
| Victoria, BC | 23 |
| North Vancouver, BC | 22 |
| Langley, BC | 18 |
| Red Deer, AB | 18 |
| Sidney, BC | 11 |
| Maple Ridge, BC | 11 |
| Sault Ste. Marie, ON | 11 |
| Montréal, QC | 10 |
| New Westminster, BC | 10 |
| Port Coquitlam, BC | 10 |
| Coquitlam, BC | 10 |
| Sherwood Park, AB | 9 |
| Nanaimo, BC | 9 |
| Richmond, BC | 9 |
| Saskatoon, SK | 9 |
| Lethbridge, AB | 8 |
| Duncan, BC | 6 |
| Nelson, BC | 5 |
| Abbotsford, BC | 5 |
| Creston, BC | 5 |
| Fort McMurray, AB | 5 |
| Parksville, BC | 5 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Jonathan Mason
(@masonstcc) reported
@Shawhelp There is a special event on the WWE network at 9am on this Thursday. I can't find it to PVR it and I'll be at work. Any assurance that WWE Crown Jewel 2021 will be on WWE Network in Canada at advertised time? It isn't showing in listings as of last night.
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Dee Duquette
(@deestazzy) reported
@Shawhelp Outage in Drayton Valley how much longer? And don't give me the white wash talk. Be real and explain what's occurred and why it's taking so long to repair? Thank you
-
Sayshal
(@Sayshal) reported
@Shawhelp 4 years as a shaw customer and I upgrade to Fibre+ only to find out port forwarding is basically not possible anymore. Tech support said they won't help. Very unimpressed.
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Cinnamon
(@Cinnamo02380678) reported
@Shawhelp You might wantcto fix your Food Network channel. It pixilating and crapping out
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MortTheBird
(@MortTheBird) reported
@Shawhelp any cable issue in the Lower Mainland? Getting a black screen on some channels but not others with Blue Curve.
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Shaun aka Glassy
(@ShaunGl) reported
@munch34m @Shawhelp Funny, 7 others told me the same damn thing. Modem swap out, that’s it.
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Matt
(@albertarulez) reported
@Huphoi1 @Shawhelp Best there is. I have NEVER had a problem with Shaw help. Unlike the USELESS Telus goofs
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Huphoi
(@Huphoi1) reported
@Shawhelp Your service members have admitted to coming and replacing our router, knowing it won’t fix the issue. That’s not “wanting to help”
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Abhishek
(@abhishekshaw401) reported
@Shawhelp is there an internet outage in Calgary SW?
-
Calgary Bigfoot
(@Calgary_Bigfoot) reported
@Shawhelp anyone else in #Acadia reporting internet connectivity issues?
-
CalloutKing
(@KalloutKing) reported
@ShawInfo What the f**k are you talking about, you guys can’t even provide the basic service we all pay for. You rip customers off every day. If you cant provide the service there needs to be reimbursement for every time you can’t. Imagine getting in your car and it only works sometimes
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👻DeadmanEmsland
(@DeadmanEmsland) reported
Hey @ShawInfo @Shawhelp can you make a collective effort and not have my internet go from bad to worse in over a month. Tired of dealing with this BS.
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Dustin
(@DPernitsky) reported
@Shawhelp I’ve reset it multiple times, probably at least once a week and the problem persists.
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reidgm
(@reidgm) reported
@Shawhelp And can’t login using the My Shaw app either. Same type of problem.
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Huphoi
(@Huphoi1) reported
@Shawhelp Your customer service is absolute garbage. Fronting like you guys actually help