Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 319
Calgary, AB 255
Edmonton, AB 196
Surrey, BC 183
Winnipeg, MB 50
Toronto, ON 38
Burnaby, BC 28
North Vancouver, BC 22
Victoria, BC 22
Coquitlam, BC 17
Coquitlam, BC 14
Langley, BC 14
Saskatoon, SK 14
Red Deer, AB 13
Sault Ste. Marie, ON 13
Sherwood Park, AB 11
Port Coquitlam, BC 11
Abbotsford, BC 10
Lethbridge, AB 9
Maple Ridge, BC 9
Richmond, BC 9
New Westminster, BC 9
Nanaimo, BC 9
Montréal, QC 7
Thunder Bay, ON 6
West Kelowna, BC 6
St. Albert, AB 5
Creston, BC 5
Sidney, BC 5
Mississauga, ON 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • tinas411 Tina D (@tinas411) reported

    @ShawInfo do better! You need to treat your old customers like gold.

  • GreatLakesHello Leaf (@GreatLakesHello) reported

    @Shawhelp Ok.But isn’t that really a Shaw issue? We fully believe Shaw is not taking this area seriously due to a small population. Canada went nuts when Rogers was out for 2 days! But a single outage of 4 days PLUS a ton of frequent &often 8 hour outages here seem to elicit no response.

  • 1TrekFan Lisa Herrera (@1TrekFan) reported

    @Harmony2k @ShawInfo @Shawhelp New cables would help for sure. One of the service people told me that. The new modem they installed has improved the situation. Not that it had anywhere to go but up …

  • rrcool53 rrcool 🇨🇦 (@rrcool53) reported

    @Shawhelp one week into my Blue curve experience and it sucks! Explain to me why, if I tell it to record a show on ,say, CBC, it records those AND every OLD episode playing on GAMTVHD!! 🤬🤬🤬

  • NapsAndSarcasm Napping Until Halloween (@NapsAndSarcasm) reported

    @SmileyYYC @Shawhelp WTF plan do you have for $300/mo???

  • GreatLakesHello Leaf (@GreatLakesHello) reported

    @Shawhelp It’s not a connection issue, it’s a SHAW issue. The SHAW equipment in this postal code P0S1K0 CONSTANTLY fails. #shawinternetFAIL

  • kurt_eh Kurt (@kurt_eh) reported

    @Shawhelp Any known outages in NW Calgary? Our internet/gateway system has gone down (phone still getting a dial tone, though).

  • dillskunk dylan (@dillskunk) reported

    @Shawhelp @ShawInfo @Shawhelp Any recommendation for good ISPs? I heard Rogers hasn't been constantly losing service

  • robedwards9910 Rob Edwards (@robedwards9910) reported

    Hey @Shawhelp how come my wifi and TV connection drops every single day of the week now? Wifi probably 2-3 times a day and now my cable connection minimum once a week? Help.. #timefortelus

  • tinas411 Tina D (@tinas411) reported

    @ShawInfo wtf Shaw, Your guy came to replace equipment for my elderly parents. The service guy didn’t even have the courtesy to ensure everything is working or show them how to use it. Plus he left the old equipment expecting them to return the big box to another city. Explain!

  • ArthurHagan7 Arthur Hagan (@ArthurHagan7) reported

    @Shawhelp Please fix the problem with ATB connectivity. And tell your clients what is going on!

  • PeterLepine Peter A. Lepine (@PeterLepine) reported

    Update. Contacted Shaw technical support. They now tell me that my account won’t be fixed until at least Monday. Jesus. Rogers had a Canada-wide cellular meltdown a few months ago which they fixed in 24 hrs. Yet, Shaw can’t get around to fixing my internet for 5 days.@Shawhelp

  • SmileyYYC Bella Bee  (@SmileyYYC) reported from Calgary, Alberta

    WTH @Shawhelp ??????????? Connection errors again.

  • Harmony2k Melissa Fleischman (@Harmony2k) reported

    @1TrekFan @ShawInfo @Shawhelp We had this type of problem with an Internet provider in the U.S. The Cable coming into the house had gotten water into it and had to be replaced.

  • PeterLepine Peter A. Lepine (@PeterLepine) reported

    Update. Contacted Shaw technical support. They advise that my account won’t be fixed until at least Monday. Jesus. Rogers had a Canada-wide cellular meltdown a few months ago which they fixed in 24 hrs. Yet, Shaw can’t get around to fixing my internet for 5 days. @shawhelp

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