Shaw Outage Map
The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 234 |
| Vancouver, BC | 224 |
| Edmonton, AB | 178 |
| Surrey, BC | 114 |
| Winnipeg, MB | 44 |
| Toronto, ON | 37 |
| Coquitlam, BC | 29 |
| Saskatoon, SK | 17 |
| Victoria, BC | 15 |
| Sherwood Park, AB | 14 |
| Sault Ste. Marie, ON | 12 |
| Langley, BC | 11 |
| Nanaimo, BC | 11 |
| Red Deer, AB | 10 |
| Richmond, BC | 9 |
| Burnaby, BC | 8 |
| Coquitlam, BC | 8 |
| Abbotsford, BC | 8 |
| North Vancouver, BC | 7 |
| New Westminster, BC | 6 |
| Lethbridge, AB | 6 |
| West Kelowna, BC | 6 |
| Port Coquitlam, BC | 6 |
| Brampton, ON | 5 |
| Thunder Bay, ON | 5 |
| Mississauga, ON | 5 |
| Maple Ridge, BC | 5 |
| Leduc, AB | 4 |
| St. Albert, AB | 4 |
| Creston, BC | 4 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Jamie Melissa Renwick (Author) 🌐
(@Jamiegrl) reported
Shaw (@Shawhelp) stinks. Canceled my TV services two weeks ago, yet was charged for the full month. Customer service was terrible about returning their old HD boxes. My building is too old for Telus high speed but as soon as we move, I'm dumping shaw internet and good riddance.
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Bubbly
(@itsBubblyxd) reported
@Shawhelp some days the ping to the west coast servers become the better option so its never consistent
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Muriel Dunnigan
(@DunniganMuriel) reported
@Shawhelp How can I retrieve a mailbox from my trash? Please help.
-
EfYewTelecoms
(@efyewtelecoms) reported
@ShawInfo the "Black Friday" prices of your phones are ridiculous. If you x 24 on those Tab prices you are getting ripped off more the the Big 3, and that's quite the accomplishment. Have a SALE ffs & truly help your clients b4 the @Rogers takeover @BenKlass
-
Abby 👑
(@Hi_itsAbby) reported
@Shawhelp second time in less than two months that our wifi has gone down "can not authenticate connection" we reset everything and call you guys but its always the same issue. Im this close to convincing my mom to cancel shaw and switch to another service provider.
-
Eugene Hernandez
(@genyosha_ca) reported
@Shawhelp Power outage last night has messed up something in my shaw modem. Can I get help to reprovision ?
-
Hemant M Shah
(@hirshah1) reported
@Shawhelp Shaw coustmer more then 21 years,How come exsiting loyal customer can not get promo price.only new customer gets best deal...Shaw needs to look after existing and loyal customer...Respect existing customer who has been loyal to Shaw.
-
Abby 👑
(@Hi_itsAbby) reported
@Shawhelp Hi, we already called last night and you guys said a technician is coming Thursday but honestly its not okay. We all have deadlines and papers, finals and working from home and this isnt the first time this issue has occurred.
-
Heather Cook
(@I_Am_The_Storm_) reported
@Shawhelp I would … but my internet was broken.
-
BCTrucker
(@BCTrucker1) reported
@Shawhelp It’s all the games I care about when away from home. I’m still a BC customer, I should get BC programming?
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Nilo Manalo
(@nilomanalo) reported
Anyone experiencing slow internet from @ShawInfo albeit router has been reset?
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Bubbly
(@itsBubblyxd) reported
@Shawhelp yea its literally just shaw connection with the servers, I live on the west coast but my ping for east coast servers is better. friends using Telus don't have this problem and it's only a problem with my other shaw friends
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Stacey 🇨🇦 🔥
(@RedZTheBest) reported
Dear Shaw.. Why do you hate me!? Why does my cable go down everytime I try to watch a hockey game. It's literally the only reason I have cable. 😑 @Shawhelp
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Jessica Connors
(@J_Weds) reported
@Shawhelp internet down in sw yyc?
-
bils
(@dr_bils) reported
@Shawhelp Hello, my business phone and internet seem to be down. Can you help?