Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 150
Vancouver, BC 130
Edmonton, AB 94
Surrey, BC 73
Winnipeg, MB 20
Toronto, ON 16
Coquitlam, BC 14
Burnaby, BC 11
Langley, BC 9
Red Deer, AB 9
Victoria, BC 8
Montréal, QC 8
Nanaimo, BC 6
Medicine Hat, AB 5
Sherwood Park, AB 5
New Westminster, BC 5
Duncan, BC 5
North Vancouver, BC 5
Richmond, BC 5
Abbotsford, BC 5
Maple Ridge, BC 4
Creston, BC 4
Saskatoon, SK 4
Coquitlam, BC 4
Powell River, BC 4
Airdrie, AB 3
Nelson, BC 3
St. Albert, AB 3
Okotoks, AB 2
Guelph, ON 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • ItsTylerG_ Tyler, The Creator (@ItsTylerG_) reported from Surrey, British Columbia

    @Shawhelp my wifi is down on all my devices. Have reset the router and still nothing.

  • ZAKtalksTECH ZAKtalks TECH 🇨🇦 #ZAKpack #TeamUnFiltered (@ZAKtalksTECH) reported

    Not sure if we'll have a stream tonight or not. Internet has been up and down most of the day. 🙁 I've been on the phone with my ISP for the last few hours. If @Shawhelp would bury the exposed temp-line, this wouldn't happen... @ShawInfo

  • kittenfaceLA Donna (@kittenfaceLA) reported

    @Shawhelp Hi, is your spam filter broken? I have so much trash in my inbox. Please fix this!!

  • zyraxo Z (@zyraxo) reported

    My internet is currently not working and on the website, it says that it was supposed to be restored at 6am. I’m in South Richmond. Can anyone please give me an update? @Shawhelp

  • dmacpher Dieter MacPherson 🚁 (@dmacpher) reported

    @shaan__kapoor @Shawhelp Had this issue when I moved to rural. The split in their business units is frustrating to say the least

  • BARRIIICADEttv BARRICADE (@BARRIIICADEttv) reported

    Just what i needed.. 11 hours total of downtime from @ShawInfo . $100+ a month for this kinda ****.

  • RESPAlberta Richard Schear (@RESPAlberta) reported

    @Shawhelp Once again our phone is not working. The message "Check phone line " appears on the phone screen.

  • Box6Don don (@Box6Don) reported

    @Shawhelp is Shaw internet down in Banff Alberta?

  • harryhong671 harryhong67 (@harryhong671) reported

    @Shawhelp Is shaw online at the moment? Fraser Heights Surrey internet service unstable and not working now.

  • robertojames192 James (@robertojames192) reported

    @Shawhelp And it's STILL not working!! How long does it take you to "update"??? Shaw should either get it done correctly OR scrub it altogether.

  • 204queen0574 🇨🇦 🇺🇦 @204queen0574 🇬🇧 🇨🇦 (@204queen0574) reported

    Hi @Shawhelp! I know you were doing updates a while ago so chalked up my internet and TV issues to that. But it's still happening to thought I'd check to see if you recommend an upgrade in my modem and if so, what sort of deals you have for a loyal customer. Thanks in advance!

  • scottlybrown Mister Scottlybrown (@scottlybrown) reported

    @Shawhelp is there an internet outage in Clarkdale Meadows, Sherwood Park tonight? Internet/cable just dropped. Webpage says it can’t establish a secure connection with the server.

  • TriciaJTucker Tricia Tucker (@TriciaJTucker) reported

    I swear to God, if I get ONE MORE phone call from @ShawInfo I’m going to lose it!!! I am not a Shaw customer, and the fact that I keep getting phone calls about my internet (which is not Shaw, and that my LANDLORDS pay for), I definitely won’t be a future customer.

  • TakaakiMasuda1 Taka🖖🇨🇦 (@TakaakiMasuda1) reported

    @CaptAnth @ShawInfo Aww crap, you're right I am chatting with agent b/c store doesn't accept items

  • techead87 Andrew Despres🌹 (@techead87) reported

    @Shawhelp hey, need to chat with support tomorrow. My internet keeps dropping multiple times a day. I think I need to replace my Shaw modem.

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