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Shaw

Shaw Outage Map

The map below depicts the most recent cities worldwide where Shaw users have reported problems and outages. If you are having an issue with Shaw, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 205
Duncan, BC 3
North Vancouver, BC 6
Vancouver, BC 123
Saskatoon, SK 14
Edmonton, AB 153
Winnipeg, MB 41
Victoria, BC 42
Kelowna, BC 7
Surrey, BC 56
Coquitlam, BC 16
Toronto, ON 22
Spruce Grove, AB 4
Weyburn, SK 1
Red Deer, AB 3
Anmore, BC 1
Sherwood Park, AB 10
Montréal, QC 6
Pitt Meadows, BC 2
Brampton, ON 2
West Kelowna, BC 4
Nanaimo, BC 9
Whitecourt, AB 1
Edson, AB 1
Port Coquitlam, BC 2
Chilliwack, BC 4
Vernon, BC 2
Schreiber, ON 1
Burnaby, BC 2
Lethbridge, AB 5
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • Mandaloo85
    Mandy (@Mandaloo85) reported

    @Shawhelp hello! Can someone tell me if shaw phone is currently down? My phone is displaying “check phone line” DM has been sent with my info

  • michael_zaire
    michael zaire 🇨🇦 (@michael_zaire) reported

    @Shawhelp I have no internet connection. Any issue in Calgary Northwest?

  • CanadaIsMyHome1
    CanadaIsMyHome (@CanadaIsMyHome1) reported

    Is it just me or is @ShawInfo always having issues with their service and no matter the date and time, they are always experiencing higher than usual call volume? Is the base call volume based on 1993? #serviceinteruption

  • McCueChris
    Chris McCue (@McCueChris) reported

    @pfak @Shawhelp @TELUS is very responsive. They have a great chat help feature and their technicians show up promptly. Too bad the lot of them can’t figure out how to make my TV work.

  • michael_zaire
    michael zaire 🇨🇦 (@michael_zaire) reported

    Some customers in the Varcity area of Calgary are experiencing an interruption to Internet, Television and Home Phone services. We are working to restore service as quickly as possible and apologize for any inconvenience this may cause @Shawhelp #yyc #calgary

  • Deasmom
    LR🇨🇦🌵🐈🌈🧩 (@Deasmom) reported

    @Shawhelp plugged and unplugged modem just white light. No blue. Wifi and tv down

  • brettgilmour
    Brett Gilmour (@brettgilmour) reported

    @Shawhelp Varsity Calgary internet is down.

  • marklaurie
    Mark Laurie (@marklaurie) reported

    @Shawhelp hi we are experiencing lose of signal watching a movie on apple TV. every 5 min we lose the signal for several minuets.

  • luddu
    raj (@luddu) reported

    @ShawInfo Hey shaw why does your customer service is so poor?!?! All your staff are on different page when it comes to information ?!?! #poorservice

  • notflyindyin
    David Cramb (@notflyindyin) reported

    @Shawhelp internet down in the varsity area?

  • so77
    SoSo (@so77) reported

    @Shawhelp there any issues in the NW - speed tests are way below norms on all my devices

  • dougcrone
    Doug Crone (@dougcrone) reported

    @Shawhelp Internet, tv and phone have been down close to 2 hours in McKenzie Lake area of Calgary. These outages are happening way too often. What the heck is going on?

  • srhchn
    Sunni Chen (@srhchn) reported

    In past residences, I’ve used @ShawInfo and have NEVER had this sort of billing issue. @TELUS @TELUSsupport please explain why something so fundamental to your service is so royally incompetent. #TelusSucks #PoorCustomerService

  • iGrowideas
    Eileen Omosa, PhD (@iGrowideas) reported

    Regrets of long term relationships. What's yours? I've been with Shaw communications @ShawInfo for 15+ years. In Nov I changed providers due to very low Internet service & returned equipment except what they call a Set-top box. Instead of @Shawhelp telling me I did not return

  • SarahPocologan
    Sarah Kiley (@SarahPocologan) reported

    Thank you @ShawInfo for turning a collections agency loose on me over $9.91. Glad to see your commitment to hating your customers continues. Know who doesn’t treat me like a flaming sack of garbage? @TELUS

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