Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 285
Calgary, AB 228
Surrey, BC 165
Edmonton, AB 148
Winnipeg, MB 34
Burnaby, BC 27
Coquitlam, BC 25
Toronto, ON 20
North Vancouver, BC 20
Victoria, BC 19
Red Deer, AB 16
Langley, BC 16
Montréal, QC 11
Coquitlam, BC 11
Sault Ste. Marie, ON 11
New Westminster, BC 10
Sidney, BC 10
Maple Ridge, BC 10
Port Coquitlam, BC 9
Sherwood Park, AB 7
Nanaimo, BC 7
Saskatoon, SK 7
Abbotsford, BC 6
Richmond, BC 6
Duncan, BC 6
Chilliwack, BC 5
St. Albert, AB 5
Thunder Bay, ON 5
Nelson, BC 5
Parksville, BC 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • Box6Don don (@Box6Don) reported

    @Shawhelp is Shaw internet down in Banff Alberta?

  • kittenfaceLA Donna (@kittenfaceLA) reported

    @Shawhelp Hi, is your spam filter broken? I have so much trash in my inbox. Please fix this!!

  • kevinlovestech Kevin says #COVIDZero 🇨🇦 (@kevinlovestech) reported

    @jonincalgary @Kristinnuendo @Shawhelp The most WTF thing about our place was the deck. Good size, functional, looks good, and built to code. BUT it was mostly held together in parts by nails. We had a handyman secure the entire thing better with more screws and bolts.

  • OmegaPoint_ Omega Point (@OmegaPoint_) reported

    @ShawInfo So... I updated to Fibre+ 300 and the XB6 modem arrived and it's terrible (fan noise and smells), now I want to go back to what I had before (within 3 days cancellation) and your rude customer service is telling me I can't? Seriously?!?!

  • ItsTylerG_ Tyler, The Creator (@ItsTylerG_) reported from Surrey, British Columbia

    @Shawhelp my wifi is down on all my devices. Have reset the router and still nothing.

  • cacaviajante Cacaviajante (@cacaviajante) reported

    Losing 2 more days of work because @ShawInfo cancelled the visit to fix the internet after almost 2 hours waiting for someone o show up

  • RESPAlberta Richard Schear (@RESPAlberta) reported

    @Shawhelp Once again our phone is not working. The message "Check phone line " appears on the phone screen.

  • Nita_C °★·.☆.·NitaC·.☆.·★° (@Nita_C) reported

    @zyraxo @Shawhelp I am having the same issue! Were you able to restore your internet?

  • J_rgen Jürgen Valiquette (@J_rgen) reported

    HEY! @Shawhelp @TSNHockey @TSN_Sports WTF??? Blackout our own home team games? Why ******** can I not watch the Jets play?

  • TakaakiMasuda1 Taka🖖🇨🇦 (@TakaakiMasuda1) reported

    @CaptAnth @ShawInfo Aww crap, you're right I am chatting with agent b/c store doesn't accept items

  • dmacpher Dieter MacPherson 🚁 (@dmacpher) reported

    @shaan__kapoor @Shawhelp Had this issue when I moved to rural. The split in their business units is frustrating to say the least

  • scottlybrown Mister Scottlybrown (@scottlybrown) reported

    @Shawhelp is there an internet outage in Clarkdale Meadows, Sherwood Park tonight? Internet/cable just dropped. Webpage says it can’t establish a secure connection with the server.

  • jonincalgary Jon (@jonincalgary) reported

    @kevinlovestech @Kristinnuendo @Shawhelp Our place, they had unwired a ceiling light and taped the wires, but left the bulbs in it. Took me about 2 hours to figure out wtf was going on.

  • BARRIIICADEttv BARRICADE (@BARRIIICADEttv) reported

    Just what i needed.. 11 hours total of downtime from @ShawInfo . $100+ a month for this kinda ****.

  • kevinlovestech Kevin says #COVIDZero 🇨🇦 (@kevinlovestech) reported

    @Kristinnuendo @Shawhelp Yeah, they've done that to me as well. Gotta dedicate a day to stuff like this it seems. Doesn't help they've laid off techs instead of hiring more.

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