Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 131
Vancouver, BC 86
Edmonton, AB 75
Surrey, BC 39
Winnipeg, MB 15
Toronto, ON 14
Victoria, BC 8
Burnaby, BC 8
Langley, BC 7
Montréal, QC 7
Coquitlam, BC 6
Medicine Hat, AB 5
Sherwood Park, AB 5
Airdrie, AB 5
Creston, BC 4
Richmond, BC 4
Red Deer, AB 4
New Westminster, BC 4
Abbotsford, BC 4
Saskatoon, SK 3
Brampton, ON 3
North Vancouver, BC 3
Nanaimo, BC 3
Penticton, BC 2
Powell River, BC 2
Sidney, BC 2
Fort Saskatchewan, AB 2
Thunder Bay, ON 2
Maple Ridge, BC 2
Okotoks, AB 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • alisonabb AlisonA (@alisonabb) reported

    @Shawhelp no Cable service in Greenview Calgary. Is this tied to Huntington Hills issue.?

  • lmkt1 Chilly Wookie (@lmkt1) reported

    @theclayissilent @Shawhelp I have same issue, same neighborhood. I’ve sent a DM

  • jaysonmillion jason m (@jaysonmillion) reported

    @Shawhelp internet down in Port Moody!

  • coopsie39 OriginalPouzar (@coopsie39) reported

    @BruceMcCurdy @Oilersrule99 @Shawhelp I think the free center ice preview is over (when I checked earlier today) and the only game on SN is on Monday - unless we get lucky and the blackout on TSN3 isn’t effective, it’s likely only the stream for tonight.

  • mc_janine Janine McCaw🇨🇦 (@mc_janine) reported

    @Shawhelp promised me a new box August 19. I know because I got the return label. Guess what? Never sent it. Hopefully it will come now that I spent another 40 minutes online.

  • SHHGeo P. (@SHHGeo) reported

    @ShawInfo It's not working. When I dial a number in Iran, it plays a music in the background instead of dial ring!

  • alpha17x Denis ➐ (@alpha17x) reported

    @Shawhelp Is chat down? 'failed to connect to server'

  • eastjl Jim A 🇨🇦 (@eastjl) reported

    @Shawhelp Is there also an outage in Thorncliffe, Calgary NW I see one listed for Huntinghills, but mine is out also.

  • msobocan Matthew Sobocan (@msobocan) reported

    I’m at a loss in what to do with my suffering @ShawInfo internet service. Perhaps I didn’t praise it enough when it worked flawlessly during the pandemic but over the last week, area slowdowns, outages & really no answers from @Shawhelp except that they are sorry for the issue.

  • Thefonger77 Thefonger77 (@Thefonger77) reported

    @Shawhelp is cable service an issue in the Silverado area in Calgary?

  • harper_vii Ian Harper (@harper_vii) reported

    @5pinwinnipeg @RaquelH_07 @Shawhelp Same problem here. Really frustrating, 4K becomes 100p, black screen, skipping 20 seconds of footage at a time, cutting out completely with regularity. Awesome quality of service.

  • aftsmt Arian (@aftsmt) reported

    @ShawInfo Could you please waive long-distance calls to Iran to help Iranians in Canada stay connected to their families? @Rogers and @TELUS have already done that!

  • RaquelH_07 Raquel (@RaquelH_07) reported

    @Shawhelp day 2 of terrible tv. Flickering, sound goes in and out on all channels. It’s not just us but neighbours too. And Netflix, Amazon Prime work fine. (Please don’t suggest disconnecting cables-it’s been done)

  • MarleneCorp Mar (@MarleneCorp) reported

    @Shawhelp We’ve gone that route many times. Nothing helps. We’re seriously thinking of terminating Shaw and going elsewhere. It’s been months now, no solution

  • astephen008 Andy S (@astephen008) reported

    @Shawhelp Unable to chat through the app as it can't connect to the server. I was curious if Shae has any specials/promo for ukrainian refugees as I have 2 families moving into my building and I'm trying to help them out.

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