Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• Joseph Greenlay (@PfenTwo) reported 4 minutes ago

  @Shawhelp Intermittent pixelation up and down the dial. V5E area of Burnaby.

• Kristina Hansen (@KSnatynchuk) reported 6 minutes ago

  @Shawhelp seems to be an Alberta wide issue Shaw?! We are in St Albert.... shitty trying to watch @HockeyCanada like this

• optimistically hopeful for 2021 (she/her) (@JacksonLaurel) reported 7 minutes ago

  @Shawhelp what is going on with feed today? Keeps skipping and pausing! Is this a Shaw issue? Sucks for watching hockey

• Burton (@Buuurrrton) reported 10 minutes ago

  Hey @TELUS do you provide better customer service than @Shawhelp ? .... Asking for a friend...

• 🍁Wil Henderson █♥█ (@WKRPinCanada) reported 10 minutes ago

  @CofRedCentral @plasercalgary @Shawhelp responded to me wanting my info so they could look into it If they'd check this thread they'd see it has absolutely nothing to do with me and is more about their network..

• Grumpy John (@jcummings76) reported 11 minutes ago

  @Archaeologuy I was watching Starz channel earlier on and it was doing the same thing. @Shawhelp issue is my guess.

• Christie Stevenson (@greeneyedcls) reported 12 minutes ago

  @Shawhelp updates for outage? Website isn’t updating very often...

• Graziano's Catering (@GrazCatering) reported 14 minutes ago

  @OilersAlbMom @tg_bennett Then it’s a @ShawInfo problem because other channels were doing it too earlier

• Dave the tired 🇨🇦 (@wpgguy) reported 14 minutes ago

  @Bryan_Leitch @WpgSportsNerd @Shawhelp really bad right now. I keep changing TSN feeds hoping it makes a difference

• Ian Seggie 🅙 (@IanSeggie) reported 14 minutes ago

  Seriously regret installing @Shawhelp Blue Curve TV in October. On the phone with them constantly, complete garbage. Don't do it.

• Burton (@Buuurrrton) reported 15 minutes ago

  . @ShawInfo @Shawhelp two hours on hold on your stupid chat system because you shipped a modem to an address 15km away. No estimate on how much longer till someone answers the chat. Have a human supervisor call me. #CustomerService #terribleservice

• Ian Seggie 🅙 (@IanSeggie) reported 16 minutes ago

  Thanks a lot @Shawhelp -- can't watch the World Juniors. Your service is garbage. We are excited to get @TELUSsupport hooked up soon.

• @kshay (@Axepsy) reported 20 minutes ago

  @Shawhelp @PlsKThnx Any update on this? Your updates on the service website is not giving a timeline. We are getting close to a 24hr outage now!!

• Dave the tired 🇨🇦 (@wpgguy) reported 21 minutes ago

  @WpgSportsNerd @Shawhelp I think a lot of us are having the same issues. Go 🇨🇦 Go

• #StayHome (@WpgSportsNerd) reported 21 minutes ago

  @Shawhelp my tv reception is all choppy and freezing up. Not sure if there are issues anywhere.

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