Shaw Outage Map
The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 141 |
| Edmonton, AB | 93 |
| Vancouver, BC | 90 |
| Surrey, BC | 45 |
| Winnipeg, MB | 23 |
| Toronto, ON | 18 |
| Coquitlam, BC | 13 |
| Medicine Hat, AB | 8 |
| Airdrie, AB | 7 |
| Victoria, BC | 7 |
| Burnaby, BC | 7 |
| Langley, BC | 6 |
| Sherwood Park, AB | 5 |
| Maple Ridge, BC | 5 |
| Richmond, BC | 5 |
| Saskatoon, SK | 5 |
| Coquitlam, BC | 4 |
| Red Deer, AB | 4 |
| Montréal, QC | 4 |
| Cochrane, AB | 3 |
| Kelowna, BC | 3 |
| North Vancouver, BC | 3 |
| Creston, BC | 3 |
| New Westminster, BC | 3 |
| Nanaimo, BC | 3 |
| Lethbridge, AB | 2 |
| Vermilion, AB | 2 |
| Canmore, AB | 2 |
| Mississauga, ON | 2 |
| Abbotsford, BC | 2 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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miss.fiona.r
(@MissFionaR) reported
@Shawhelp please can you help us. We have been waiting patiently. Each time I contact you you send me to your help centre or chat line and we get nowhere. They are very nice but they can’t help us. We need a crew to check the line on the road. We do not need a house call.
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Megan Stoll
(@megstoll) reported
@Shawhelp Which is why I’ve hesitated for so long in switching providers. Please understand I’ve given Shaw many more chances than I probably should have for the money I pay. It’s not acceptable anymore. We’ve arrived and set up at our new viewing party location with no issues w/Telus
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Zeegers
(@ZeegersTV) reported
@Shawhelp I've gone down this road multiple times. I've had multiple technicians out. I've also had multiple area issue tickets created, closed and no solution. We also have a WFH employee with shaw at this line and THEY can't get solutions through their bosses contacts. Were past this.
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miss.fiona.r
(@MissFionaR) reported
@Shawhelp we have been told multiple times it’s a problem on the line. We are getting nowhere with your help center. Last guy didn’t show up for the appointment. We’ve replaced all the gear as suggested and it cost us a lot of money and we still have terrible Internet connection.
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Zeegers
(@ZeegersTV) reported
@Shawhelp @ShawInfo CAN YOU PLEASE FIX YOUR INTERNET IN MY AREA THIS HAS BEEN GOING ON FOR MULTIPLE YEARS DO I NEED TO SIGN A SBO CONTRACT AND THEN SUE TO GET SOMETHING DONE? THIS IS INFURIATING All I want is reliable service and I'm a happy camper.
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ArMaestr0
(@ArMaestr0) reported
@Shawhelp Known outage in Swift Current, SK? Internet dropped now for 5 mins. Admin panel shows no connection. Unplugged and repowered modem but still nothing.
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Ryan
(@Jaykoh_) reported
@coochielova @ShawInfo LOL this is fax tho @ShawInfo PLEASE fix your ****
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Jeff Larsen
(@bubbalarsen) reported
@Shawhelp is there an outage in the NE? Martindale seems down
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FatEmperorsWife
(@StillCrazeeAATY) reported
@Shawhelp Shaw webmail. I have chatted with 3 techs since last Sat. when my Shaw problems started. When I reply to an email or fwd, it turns to gibberish. Today a 4th tech told me to switch to "Advanced AJAX" in Preferences. I did & it fixed. Now it's wonky again; can't fix it
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CupChamps89
(@CupChamps89) reported
@Shawhelp hi my Shaw TV says there seems to be a problem then the code .. RDK-03032
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Michael Kobinski 🇨🇦 🇺🇦
(@superkobi707) reported
@Shawhelp It’s not just my tv. I Talked to a friend a few km away. His shaw TV is down
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Guy fury
(@coochielova) reported
@Jaykoh_ @ShawInfo @ShawInfo another unsatisfied customer, what a ******* joke.
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gord
(@mrgordos2121) reported
@Shawhelp Hi I can not access Shaw on demand since this morning. I have rebooted my Gateway and also unplugged the Gateway. The EPG, account settings, resource download and logs uploaded are all red type in the Gateway dashboard. There was a service bulletin til 6AM MT
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Megan Stoll
(@megstoll) reported
@Shawhelp I mean, you can tell me why I spent almost $200 a month for constant outages and inconsistencies in service. You can tell me why my friends and I spend hundreds on groceries for food for a hockey party only to be forced to pack up and leave. Frustrated is an understatement.
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Zeegers
(@ZeegersTV) reported
@Shawhelp This achieves nothing. I'm going to need something larger than this. We had active incident tickets that ended up being closed and nothing fixed. I'm sitting at 6% loss. You have employees that work here from this address and THEY can't work or access VPN's WHAT WILL BE DONE