Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 284
Calgary, AB 225
Surrey, BC 163
Edmonton, AB 148
Winnipeg, MB 33
Burnaby, BC 27
Coquitlam, BC 25
North Vancouver, BC 21
Toronto, ON 20
Victoria, BC 19
Red Deer, AB 16
Langley, BC 16
Montréal, QC 11
Coquitlam, BC 11
New Westminster, BC 10
Sidney, BC 10
Maple Ridge, BC 10
Sault Ste. Marie, ON 10
Port Coquitlam, BC 9
Sherwood Park, AB 7
Nanaimo, BC 7
Saskatoon, SK 7
Abbotsford, BC 6
Richmond, BC 6
Duncan, BC 6
Chilliwack, BC 5
St. Albert, AB 5
Thunder Bay, ON 5
Nelson, BC 5
Parksville, BC 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • CantKillCaius CantKillCaius (@CantKillCaius) reported

    Great work @Shawhelp - your technicians have now missed TWO of their scheduled appointments to install internet at our house. And now we have ZERO internet. Please sort it out and get a technician here ASAP. If this is how your new customer setup process goes, not sure I'll stay!

  • HeshlynAshna Heshlyn ✨ (@HeshlynAshna) reported

    @Shawhelp is the internet down in the Vancouver Fraser South area? My wifi won’t work. It just stopped working abruptly.

  • wpgguy Dave - also not a cat 🇨🇦 (@wpgguy) reported

    hey @Shawhelp why is episode 1 missing from both seasons of Bad Chad ? you messing with me

  • Radhannxx •Radhan• (@Radhannxx) reported

    @Shawhelp any ETA on when the outage in Medicine Hat will be resolved? It’s been over 7 hours and while I understand there is weather conditions slowing things down, as a college student I need to know if I will be able to write my midterm tomorrow

  • LayKuld Athena #UnbanPancakes (@LayKuld) reported

    @Burssty @Shawhelp hey @/Suddenlink why'd you get my parody twitter banned of y'all where I was speaking facts about how your service sucks ****?

  • samodb1 Slingin Sammy (@samodb1) reported

    @Shawhelp internet down in West St Paul, MB R4A 4A1 for last 10 mins...ETA on when it will be repaired?

  • Savi4Rock SaviRocks (@Savi4Rock) reported

    @Shawhelp Hey folks, is there a reason that my internet connection would be 'pulsing' up and down as far as my connectivity level? It never completely dies, just lags to a stranglehold before coming back up.

  • haleyannesmith haley (@haleyannesmith) reported

    @Shawhelp when someone has time, do you mind DM’ing me about my wifi please? I am not sure why it never works in an 800 square foot condo and I always end up having to hotspot my phone so I can get work done. Thank you! :)

  • Susanr83 Susie R (@Susanr83) reported

    @ShawInfo This is the fourth night that Shaw Cable has dropped their signal in my neighbourhood. Sooo frustrating! Unacceptable!

  • doblados genSdoblados (@doblados) reported

    @Shawhelp bruh we got no internet here again. What's up with your service? Cant handle the bad weather?

  • ddgrunau Daryl Grunau (@ddgrunau) reported

    @Shawhelp A quick google and appears many pages of threads on Shaw support forums of people having issues. Mine just worked longer than some it seems. Guess I’ll be looking at alternatives

  • boscokwan Bosco Kwan (@boscokwan) reported

    @Shawhelp is there a service outage in Vancouver? Our home lost service about an hour ago

  • JaysBringItON SO-Jays - Mystique B (@JaysBringItON) reported

    @Shawhelp I need a PS5 please, and a reduction on my internet cost as I have never seen 600mbs

  • kathica63 Kathy B (@kathica63) reported

    @ShawInfo Nice that your loyalty department hangs up on customers who are asking what you will do for us when you keep sending us crap equity at keeps turn itself off.

  • akslaunwhite Amandα (@akslaunwhite) reported

    @Shawhelp is internet down on west 12th and hemlock in Vancouver ?

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