Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 243
Calgary, AB 242
Edmonton, AB 197
Surrey, BC 127
Winnipeg, MB 44
Toronto, ON 37
Coquitlam, BC 29
Saskatoon, SK 17
Victoria, BC 15
Sherwood Park, AB 14
Sault Ste. Marie, ON 13
Nanaimo, BC 12
Langley, BC 11
Burnaby, BC 11
Coquitlam, BC 11
Red Deer, AB 10
Abbotsford, BC 9
Richmond, BC 9
Port Coquitlam, BC 8
North Vancouver, BC 7
New Westminster, BC 6
Lethbridge, AB 6
West Kelowna, BC 6
Thunder Bay, ON 5
Mississauga, ON 5
Maple Ridge, BC 5
St. Albert, AB 4
Creston, BC 4
Fort McMurray, AB 4
Brampton, ON 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • Canadian_Guano Nobody's Fool (@Canadian_Guano) reported

    Stuck in a @Shawhelp & @Telus she said he said **** show. One of them screwed up, just want the phone to work & after 3-4hrs on the phone with Shaw. Don't know what to believe, heard 3 different stories. Shut the cell off not in the mode for anymore BS tonight.

  • Rugbyplayer Derek Coke-Kerr 🇨🇦🏉 (@Rugbyplayer) reported from Edmonton, Alberta

    Anyone else having trouble getting @MSNBC on @ShawInfo ? #yeg

  • onthetracksjen Jen (@onthetracksjen) reported

    @Shawhelp terrible cable tv issues still happening after more than 7 weeks what will it take for them to fix this I wonder

  • natebhorn Nate Horn (@natebhorn) reported

    Waiting on @Shawhelp to arrive so we can replace our joke of a @TELUS package and actually get some decent customer support and internet service. I’ve never been so upset with a company’s lack of basic customer service. Encouraging all my friends and family to move off of Telus

  • NewsteadVisuals Dylan Newstead (@NewsteadVisuals) reported

    @Shawhelp internet is down in Alberta Avenue? Restarted router several times and still not working.

  • rskCloverdale RSK@Cloverdale (@rskCloverdale) reported

    @Shawhelp hi. I am from Surrey, Cloverdale, BC. We have service interruptions for bother TV and Internet. Is there any of who could help?

  • pushallin The Player (@pushallin) reported

    @Shawhelp @Harleydadd The irony of it is I actually had to turn off wifi and go on data to use Twitter as the wifi is down as always. Today I refuse to get on my knees & crawl under my TV for Shaw. We live in a main city not in the country. I will be WiFi less today as I contact my new provider.

  • Branaka14 Brad Anaka (@Branaka14) reported

    @Shawhelp are the live scores for the sports app not working for everyone or is it just me?

  • selinaadivinaa s e l 🌙♑️ (@selinaadivinaa) reported

    @ShawInfo Shaw mobile sucks so much lmaoooo my calls always drop or they don’t even go through

  • JasonJMilton Jason Milton (@JasonJMilton) reported from Calgary, Alberta

    @Shawhelp What is being done to fix the outage in South Calgary? Was just on phone with Shaw and possibly can't get services back til Sunday. I just signed a new commitment with shaw lastnight. Good thing I have 10 days to reconsider. #ShawHelp

  • connor_mcm C (@connor_mcm) reported

    @Shawhelp Ok thanks they advised it was down on your end. You guys might want to post that somewhere, would have saved me some time and you guys an extra customer in the queue.

  • jeff_stacey Jeff Stacey (@jeff_stacey) reported

    @Shawhelp A reboot fixed it for now. I'll reach out if it gives us any more issues.

  • DJKakekaze Kakekaze (@DJKakekaze) reported

    @Shawhelp I have Total TV and I can’t even watch the Winnipeg Jets tonight. What a rip! #fail

  • brittvine Brittany (@brittvine) reported

    I have a few thoughts after spending 2 weeks trying to convince @shawinfo there was an issue with my company’s internet. But first, please note that when Shaw finally agreed to send a technician it was to offer me COACHING SUPPORT to get connected. #womeninbusiness #Canada #yyc

  • Vancouverscape Ariane Colenbrander (@Vancouverscape) reported

    @ShawInfo @Shawhelp Is Internet down in Kitsilano this morning ?? Not able to get online.

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