Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 315
Calgary, AB 254
Edmonton, AB 187
Surrey, BC 181
Winnipeg, MB 45
Toronto, ON 37
Coquitlam, BC 25
Burnaby, BC 25
North Vancouver, BC 21
Victoria, BC 21
Saskatoon, SK 16
Coquitlam, BC 15
Langley, BC 13
Nanaimo, BC 13
Sherwood Park, AB 13
Sault Ste. Marie, ON 12
Richmond, BC 11
Red Deer, AB 11
Port Coquitlam, BC 10
Abbotsford, BC 10
New Westminster, BC 9
Montréal, QC 7
Maple Ridge, BC 6
Chilliwack, BC 6
Thunder Bay, ON 6
Lethbridge, AB 6
West Kelowna, BC 6
Sidney, BC 5
Mississauga, ON 5
Kelowna, BC 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • Albsmignoli Albert Michael (@Albsmignoli) reported

    Hey @Shawhelp having an issue with TV tonight but internet is running fine. Could I fire you a DM?

  • JDroucker James Droucker (@JDroucker) reported

    @Shawhelp Is there an outage in Kamloops BC?

  • acwyau acwyau (@acwyau) reported

    @Shawhelp Nope, connected to my Shaw wifi it’s fine…but once I step outside the house and use my Rogers signal, it’s blacked out.

  • kevbry Kevin Bryant (@kevbry) reported

    @Shawhelp I'm seeing intermittent high latency/packet loss at my Shaw gateway over the past few weeks. Could I get some help?

  • Limey157 Hilary Chapple🏳️‍🌈🇨🇦 (@Limey157) reported

    @Shawhelp Is the Wi-Fi down in Sandstone and area in the NW as there is no internet connection?

  • annelisegashus lizouyyc (@annelisegashus) reported

    @Shawhelp Is there an outage in SW Calgary? Constant dropping of internet generally and about the last hour now.

  • CloverdaleGal Kathy (@CloverdaleGal) reported

    @Shawhelp Have been in hold for over 30 mins! Does your tech support ever pick up. TV cable is terrible, keeps freezing, stops, stutters, freezes again....

  • staitskate veritas naturae (@staitskate) reported

    @Shawhelp We promptly contacted an agent. You then verified again that you owe us $$. We were promised no more calls. Yet calls are still coming. I cannot believe this is how you treat good past customers.

  • VI_CYC SR (@VI_CYC) reported from Nanaimo, British Columbia

    @Shawhelp Why does the Weather Network default to a city where I am not located? It isn't helpful to have the temperature, wind and forecast for Victoria when I don't live in Victoria. How can I change it to my location?

  • BCToddL BCTodd (@BCToddL) reported

    @Shawmobile @ShawInfo @Shawhelp Why do you lie about the offer of 4 mobile numbers if you are a Shaw Gig customer and then won’t give a number to speak to a supervisor’s supervisor?

  • SkyCorps Nick (@SkyCorps) reported

    @reaktor_field @ShawInfo @Rogers It never ends

  • Mumzifer maureen coveny (@Mumzifer) reported

    @Shawhelp No WiFi for past couple hours. Is there an outage in Red Deer?

  • james82603504 james (@james82603504) reported

    @Shawhelp my internet has been down since yesterday. No outages reported in my area. Edmonton. AB. I tried unplugging my router and plugging it back in. Still nothing.

  • TheMrsKarras Savannah (@TheMrsKarras) reported

    @Shawhelp you've been DMd! Help!!

  • Scenic_Route Sandra A Sigfusson ♡ Author - Contemporary Romance (@Scenic_Route) reported

    If you are using @Shawinfo Shaw Cable & get a phone call saying they are updating your Shaw cable box remotely, it is a scam. Hang up.

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