Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 159
Vancouver, BC 139
Edmonton, AB 105
Surrey, BC 72
Winnipeg, MB 22
Coquitlam, BC 17
Toronto, ON 16
Victoria, BC 11
Burnaby, BC 11
Red Deer, AB 11
Montréal, QC 9
Langley, BC 8
Sherwood Park, AB 7
New Westminster, BC 7
Nanaimo, BC 7
Sidney, BC 7
Richmond, BC 6
Duncan, BC 5
North Vancouver, BC 5
Coquitlam, BC 5
Abbotsford, BC 5
Maple Ridge, BC 4
Creston, BC 4
Saskatoon, SK 4
Powell River, BC 4
Medicine Hat, AB 3
Nelson, BC 3
Courtenay, BC 3
Brampton, ON 3
St. Albert, AB 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • MadManPastor Patrick Hoppus🇨🇦 (@MadManPastor) reported

    Hey @ShawInfo… I live in Hope, BC. You know, the community you’ve left with no internet for 10+ days. @TELUS has setup a booth on main street advertising their high-speed fibre optic internet. Coincidence? I can only guess that’s bad news for you!!🧐 #shaw #internetshutdown

  • fotogtom Tom Thomson (@fotogtom) reported

    @Shawhelp it appears if your customers have to work to pay their cable bills they are stuck with issues in that service they are paying for #nowaytotreatacustomer

  • robu7628 Rob Richardson (@robu7628) reported

    Hey @Shawhelp, my internet went down in Calgary Rocky Ridge. Any eta to get it back up?

  • theBurlyChef theBurlyChef (@theBurlyChef) reported

    Why @Shawhelp Why would my email not allow me to delete across three platforms? I think it’s time to switch. And no, don’t respond with “DM us the details” The details are your mail servers are hot garbage.

  • MParson73130347 M Parsons (@MParson73130347) reported

    @Shawhelp Issue with internet, TV, everything in Edmonton (Ambleside area). ETA on a fix?

  • Jowentv Nawaf(Noah)Alokaiel (@Jowentv) reported

    @ShawInfo by far the worst customer experience I recieved ever! I will be canceling my services and cut ties with Shaw completely in the next few days.I can't believe your agents attitude towards any of your customers. I will not recommend Shaw to anyone!

  • AlbertanDave Dave Martin (@AlbertanDave) reported

    @Shawhelp Please ensure that all Shaw employees explain that well before selling the product. Maybe a map in the store would help as it is very limited.

  • LarinaGee Rinalarina (@LarinaGee) reported

    @ShawInfo a delivery truck ripped the wire off the pole at my residence. It is laying on the road. Your support team wants me to wait till tomorrow. This isn’t acceptable!

  • Arthurk117 Arthur Kendall (@Arthurk117) reported

    @Shawhelp internet has been down for like hour and a half. Was no notice on the website of work in my area (Charleswood, winnipeg) any ETA on it or if somethings even being done.

  • MrsWest52939230 Mrs West (@MrsWest52939230) reported

    @Shawhelp Sorry, "Tom" (bot), same answer, no Answer! Is it going to be a week, a month, what? Did the transmission tower in my area topple? Are the underground cables still buried? Will shaw or will shaw not disclose truth about the actual issues? I'm ready to switch providers!!!

  • Inkdeath Calice Angel 👑 froot of the poisonous tree (@Inkdeath) reported

    @Shawhelp my internet and phone connection went down about 10 mins ago and we're not sure why :$

  • SharaVigeant Shara Vigeant (@SharaVigeant) reported

    Well my internet is down. Thanks @Shawhelp - really hard to work with no internet.

  • OhMyItsBrad Brad (@OhMyItsBrad) reported

    @Shawhelp internet is down in Red Deer?

  • northshore_guy Mike 🇨🇦 🌱 (@northshore_guy) reported

    @Shawhelp Go home Shaw Help. You’re drunk.

  • RoboChiCKEnn RoboChiCKEnn (@RoboChiCKEnn) reported

    @Shawhelp Have Telus representatives reaching out to the community to help reconnect them!

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