Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• Lindsey K (@Lindsey_K01) reported 9 minutes ago

  @Shawhelp has service gone down in West Edmonton ?

• Adam (@bautista_adam) reported 10 minutes ago

  @Shawhelp Our business is receiving calls but can't hear us when we answer on any phone. pls help

• theBurlyChef (@theBurlyChef) reported 11 minutes ago

  @Shawhelp business at Capilano mall. Our whole wifi/internet is down. What is going on?!

• Danielle Lemieux (@mojodani) reported 11 minutes ago

  @Shawhelp terrible constant pixelation on Food HGTV and others. Going on for over a week!! Any idea when this will be resolved. These channels are unwatchable.

• Erica McGavin (@EricaMcGavin) reported 15 minutes ago

  @Shawhelp any known issues in the surrey/Cloverdale area?

• Daisy Gal (@Dadadaisygal) reported 16 minutes ago from Victoria, British Columbia

  @Shawhelp is there an outage in Victoria currently? If so how long till it’s back up?

• Amanda Lockhart (@alockhart_84) reported 21 minutes ago

  Oh my gosh @ShawInfo with the WORST customer service. 2nd day in row trying to get things fixed. I give up

• Richard P (@shoomoohin) reported 28 minutes ago

  @Shawhelp Interwebs down in Burnaby BC ... no outage listed yet ... much upsets ... give me good news?

• Tanis Woods🇨🇦 (@Tanis321) reported 30 minutes ago

  @Shawhelp Our internet has been down for hours, any idea when it will be back?

• Jason🦅🇨🇦 (@SouthVanCanuck) reported 31 minutes ago

  @Shawhelp channel 182 is still pixelating even after a new box was sent out. Gonna be rough when AEW is on. I’ve already done the unplug thing and still does it. This is a recurring issue.

• Rakne (Taylor's Version) (@Rakne) reported 33 minutes ago

  @Shawhelp Hey Shaw - how do we get a call back from Shaw dig? Have left several messages with no response. They dug up my mom’s lawn last year and she can’t mow until they deal with the sand they left behind. Help!

• Daisy (@GroovieGurlie) reported 33 minutes ago

  @ShawInfo How do I submit a complaint about an agent? (Tracy VF33)

• Edward (@old_but_smart) reported 33 minutes ago

  @shawhelp is a misnomer. Almost impossible to get help. No retail outlet anymore (cost saving move?). Phone help is useless. Apparently they don't send anyone to your house to help solve a problem (despite paying $250 per month).

• Re_ (@Sunfl2020) reported 36 minutes ago

  @Shawhelp Hi. I tried to get the fibre+300 internet for my home (monthly) yesterday,but when inserted my credit card to finish the purchase, there was an technical issue. Tried to call but nobody was working at that time. Do I need to call Shaw to get the Fibre+300 home internet?

• Kim Farwell (@kafarwell) reported 36 minutes ago

  @Shawhelp It just says loading. I waited for 60 seconds. Should I just hang on?

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