Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• Big D The Icedman (@BigD_204) reported 6 minutes ago

  @Shawhelp @OfficialDrewie What about New Westminster, The cable keeps cutting out now there is no service what so ever, this has been ongoing for weeks now.

• Jory Kettles (@JoryKettles) reported 7 minutes ago

  1/ Update: it’s a days-long network issue with @ShawInfo that still isn’t resolved. Today happened to be my install date (booked 2 weeks ago) for Shaw internet. Day 1 as a Shaw customer and I can’t help but wonder how an outage like this would be handled in southern Ontario…?

• tom coleman (@tomcoleman2012) reported 10 minutes ago

  @TheNeilInstant @Techno_dude @Shawhelp Shaw is fing down again in west end

• Falross (@Falross) reported 11 minutes ago

  @Shawhelp any word on an internet outage in lloydminster? Internet has been on and off this morning.

• Neil Instant (@TheNeilInstant) reported 12 minutes ago

  @Shawhelp Chromecast has said if other apps are able to cast then the problem is with the app itself.

• Roberio (@roberiogimenes) reported 13 minutes ago

  @Shawhelp is the service down in Calgary area ?

• Bonez (@BonezDem) reported 14 minutes ago

  @adamblank17 @Shawhelp Thank God I never have to deal with shaw ever again. I don't know if they have teksavvy out there but I can't recommend it enough $60/month plus $10 for IPTV and I get every hab game for the season!

• Neil Instant (@TheNeilInstant) reported 15 minutes ago

  @Techno_dude @Shawhelp I tried tech support last night, the help will not be coming from there lol

• Mark McCue (@MarkRobertMcCue) reported 16 minutes ago

  @adamblank17 @Shawhelp This is the worst thing that has ever happened on September 11th.

• Shanille (@ShanilleXo) reported 18 minutes ago

  @Shawhelp my wifi hasn’t been working for a few hours 😩 anyone else with Shaw having internet problems in North Vancouver

• Rob McD - 𝑰𝒔 𝑽𝒂𝒄𝒄𝒊𝒏𝒂𝒕𝒆𝒅 (@Max_Occupancy) reported 19 minutes ago

  @Shawhelp Thanks but the service was down for hours before this notice was posted, rendering it pointless. I should not have to phone you to obtain this information.

• tom coleman (@tomcoleman2012) reported 19 minutes ago

  @Shawhelp @TheNeilInstant Why is shaw down again in west end vancouver. Telus is looking better

• Vanessa (@Noosiekins) reported 20 minutes ago

  oh damn @Shawhelp! 1 problemless week & we're back at it again. Black screen followed by connection failed message (though wifi is at full bars). When it came back to life, it landed on a different channel (@GlobalBC to @CTVVancouver). These random drops started again yesterday.

• 𝓝𝓪𝓵𝓲𝓷 (@Nalindaballer) reported 23 minutes ago

  @Shawhelp No **** u, I’m going to Telus

• tracy gora (@thetrblwthtracy) reported 26 minutes ago

  @Shawhelp Yep, my wifi would come in for about 2 seconds and then cut out

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