Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 148
Vancouver, BC 95
Edmonton, AB 95
Surrey, BC 52
Winnipeg, MB 22
Toronto, ON 19
Coquitlam, BC 14
Victoria, BC 9
Medicine Hat, AB 8
Airdrie, AB 7
Burnaby, BC 7
Langley, BC 6
Sherwood Park, AB 5
Maple Ridge, BC 5
Richmond, BC 5
Saskatoon, SK 5
Kelowna, BC 4
Coquitlam, BC 4
Red Deer, AB 4
Montréal, QC 4
West Kelowna, BC 3
Cochrane, AB 3
North Vancouver, BC 3
Creston, BC 3
New Westminster, BC 3
Nanaimo, BC 3
Lethbridge, AB 2
Vermilion, AB 2
Canmore, AB 2
Mississauga, ON 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • Sam_Alexandra23 Stephanie Alexandra (@Sam_Alexandra23) reported

    @BeanoDank @Shawhelp Shaw has now shut down all offices in BC, so any and all problems now must be dealt with "online"! So if your internet is a problem you have to use internet to solve it? Crazy! People with disabilities ignored completely - we need in person customer service back pronto!!!

  • petemeechan Pete Meechan 🏆🏆🏆🏆🏆🏆 (@petemeechan) reported

    @Shawhelp I’m trying to work. Your internet is down. What refund can I expect from this? It’s a wasted amount of work time for me.

  • jwmox John Moxin (@jwmox) reported

    @Shawhelp No private message needed. In Prince George, your service area is massively inadequate. That is all. No problems with your home internet. Just mobility. And you already know this.

  • maryann_charb Maryann Charbonneau (@maryann_charb) reported

    Cable not working well in Port Alberni BC. Anyone know if @ShawInfo is experiencing issues? Have messaged @Shawhelp

  • Nimhon Sam Nimchonok (@Nimhon) reported

    @Shawhelp I did and it was going in the wrong direction. I shouldn't have to have a tech come down often to troubleshoot. Still have temp line running through neighbour's yard. Working in tech myself, this can be taken care of remotely and diagnosed.

  • Sam_Alexandra23 Stephanie Alexandra (@Sam_Alexandra23) reported

    @Shawhelp The crazy decision to close all offices in the Lower Mainland in favour of online/telephone only left out a whole segment of the population - People with disabilities, that need in person customer service. You've made things worse and harder and slower, NOT efficient!

  • Vaccin8yourKids Ponderer (@Vaccin8yourKids) reported

    @Shawhelp i've done the whole circus of tricks: i'm even currently waiting on a plant service maintenance ticket or something for a week now

  • petemeechan Pete Meechan 🏆🏆🏆🏆🏆🏆 (@petemeechan) reported

    @Shawhelp Wow.All due respect to you Taylan, @ any of you people paid to work for shaw, I pay for a service and expect to be able to use it. If you are saying that it should be expected that you are unable to fulfil basic requirements of a service could you point me to where I can cancel?

  • PBenitez77 Pablo Benitez (@PBenitez77) reported

    @Shawhelp Just spoke to them on my Shaw app apparently there’s a outage at the moment

  • Flash Gregg Gordon (@Flash) reported

    @Shawhelp I'd be curious to know, however, how your service can be "Fibre+" and yet my entire area can be affected and the source cannot be found. That doesn't sound like a fibre connection, or even a fibre up till the very end connection.

  • Sam_Alexandra23 Stephanie Alexandra (@Sam_Alexandra23) reported

    @WpgSportsNerd @Shawhelp Was down here for far too many hours and when I got it back, after going through hell rebooting, things changed on my Home Screen and the Shaw icon completely disappeared as did my Samsung tv icon. Mess!

  • aryoungson aynslee youngson (@aryoungson) reported

    @ehlien @Shawhelp Bell is horrible just switched to Shaw

  • rouxdini Roux (@rouxdini) reported

    @failb8 @Shawhelp damn shawty that sucks... but with Nord VPN-

  • TheNorthVan_MB Mike (@TheNorthVan_MB) reported

    @ShawInfo 10+ yrs a customer. No internet for 2 days. 2 days work lost. 5 reps spoken to. 1 offered me his very odd ideas about Covid 19 and why he's not vaxxed. 3+hrs on the phone. 1 no-show by a tech, after 4+hrs waiting. All equals 1 call to @TELUS tomorrow morn.

  • gdennisbox GDennis (@gdennisbox) reported

    @Shawhelp Is there a service outage in South Surrey BC?

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