Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• Relativistic_cosmos (@QuantumAsymmet1) reported 7 minutes ago

  @ShawInfo you guys having an internet outage right now?

• Egg (@AndisonSullivan) reported 14 minutes ago

  @Shawhelp My internets so slow, I have to play YouTube videos at 50% speed

• The End of the Road is Coming (@TheEndoftheRoa4) reported 14 minutes ago

  @ShawInfo Where’s your outage info for BC?

• Katharine Mackay (@keirich) reported 16 minutes ago

  @Shawhelp is there a problem in Beltline Calgary.

• Caleb Wessels (@Calebdoesmakeup) reported 18 minutes ago

  I miss @TELUS... Wish they had fibre in my building @Shawhelp is just the absolute worst for connectivity. I can count on one hand the amount of times Telus went down on me - lost track of how many times I've had to deal with Shaw being down

• Egg (@AndisonSullivan) reported 20 minutes ago

  @Shawhelp My internets so slow, an email takes longer to be delivered then actual mail

• Natasha Cadieux (@NatashaCadieux1) reported 21 minutes ago

  @Shawhelp My internet has been down since midnight. I need to zoom with my Grandma please.

• Natasha Cadieux (@NatashaCadieux1) reported 21 minutes ago

  @Shawhelp I have a zoom appointment with my Grandma at her care home. I have been stressed all night you will not have the internet working by then. All my data is now gone. This is awful

• W L-Mo (@WillMorr1) reported 23 minutes ago

  @Shawhelp There's nothing you can do to fix it. It's a problem with the box's crappy software/firmware.

• Egg (@AndisonSullivan) reported 26 minutes ago

  @Shawhelp Shaw is horrible

• Mark Horseman (@MarkHorseman) reported 28 minutes ago

  @Shawhelp Heya, Is Sherwood Park area have an outage? My neighbours and I seem to be unable to connect. Tried restarting the router and it's not helping.

• Gary Wilson (@GaryWil75988070) reported 30 minutes ago

  @Shawhelp hey shaw. I want to get in contact with someone about router questios, but the Shaw App hasnt let me load contact support for 2 weeks, despite doing all troubleshooting steps advised online. Can i get help here?

• Egg (@AndisonSullivan) reported 31 minutes ago

  @conamaraa @Shawhelp Unfortunately, I cannot change my service at the moment. To be honest, I don’t think switching carriers will help much either. Canadian internet in general is terrible and there’s a lot of factors why but, I think major telecoms like Shaw, Rogers and Telus are a big reason why.

• Nomad dude in Canada (@GigNomad) reported 33 minutes ago

  @ShawInfo so my old account was paid off 2 yrs ago, and you still have the nerve too go too NCO, the worst collections in Canada too COLLECT MONEY THAT WAS PAID YRS AGO. DONT YOU DARE TRY TOO COLLECT DOUBLE YOU BASTARDS. THAT LADY ON THE PHONE WAS A *****

• David Schreck (@StrategicThghts) reported 34 minutes ago

  @TELUS said I must switch to fibre optic as they won’t support if problems with copper wires. Today their AI call asked if I’d like to do the install myself with virtual support. Imagine they’d have me climb pole and string cable. #bcpoli @ShawInfo

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