Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 243
Calgary, AB 243
Edmonton, AB 194
Surrey, BC 123
Winnipeg, MB 45
Toronto, ON 37
Coquitlam, BC 29
Saskatoon, SK 17
Victoria, BC 15
Sherwood Park, AB 14
Sault Ste. Marie, ON 12
Nanaimo, BC 12
Burnaby, BC 11
Langley, BC 11
Coquitlam, BC 11
Red Deer, AB 10
Abbotsford, BC 9
Richmond, BC 9
Port Coquitlam, BC 8
North Vancouver, BC 7
New Westminster, BC 6
Lethbridge, AB 6
West Kelowna, BC 6
Thunder Bay, ON 5
Mississauga, ON 5
Maple Ridge, BC 5
St. Albert, AB 4
Creston, BC 4
Fort McMurray, AB 4
Brampton, ON 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • SimonModera SimonModeraPhotos (@SimonModera) reported

    @Shawhelp cannot believe it is happening again for several days always from mid evening - TV feed blacks out for several seconds every 10-30 seconds. Increasing in frequency and lengtg. Had a few support calls on this not establishing cause before requiring a reset a Shaws end.

  • TylerPitton Tyler Pitton (@TylerPitton) reported

    @ShawInfo Why am I paying $100 a month for trash internet from you guys? The last two days have been horrible! Unacceptable!

  • LDellipizzi Lisa Dellipizzi (@LDellipizzi) reported

    @Shawhelp i have a total service blackout. I live in heritage park

  • davidma51353912 david macgregor (@davidma51353912) reported

    @Shawhelp What have you been doing with your system the last couple of months numerous outages in the Calg area, our cable just quit again tonight why am i paying 214 a month for crappy service!

  • lylec72 carol Lyle (@lylec72) reported

    @hydrogeologie @Shawhelp It’s been out for hours my Shaw business is down too and I missed my last 2 meetings this afternoon.

  • KathrynRyches Kathryn Ryches (@KathrynRyches) reported

    @Shawhelp @kenallanjoonyer It still makes ZERO sense when I live in BC and wanted to watch an Ottawa vs Montreal NHL game. Like WTF.

  • MikeyDaRoza mikey da roza (@MikeyDaRoza) reported

    Anyone else in the Beltline of #Calgary having trouble with their @Shawhelp internet??

  • s60long Stephen Long (@s60long) reported

    @Shawhelp cable is not working in capital hill area…” this channel should be available shortly “ is showing

  • AManingDng Arnold Maningding (@AManingDng) reported

    @Shawhelp Sorry for the inconvenience, we are experiencing some outage in payment as well. Do we get refund or credit for this outage?

  • TimJumonville Rapture Reject 🦄 (@TimJumonville) reported

    @Shawhelp is there an outage in the Balfour/Nelson area?

  • NicestGuyChan chan 🇨🇦🇮🇱 (@NicestGuyChan) reported

    @Shawhelp I'm noticing really slow internet right now in Vancouver. Any current issues?

  • northaldren Name cannot be blank (@northaldren) reported

    @ShawInfo there is something seriously wrong with your customer service reps. Everytime I go on to chat it takes 5+min to respond to each line of text. Just to get past the authorization took over 25 min. Maybe @telus can do better.

  • jimmybluec Jim Clark (@jimmybluec) reported

    @Shawhelp Used link provided by you to bypass all the BS, tried to explain like it said to do, timed out every time. Left explanation with Customer Service. Waiting 1 month now, no response. All day today, service has been cutting out. FED UP. Patience is useless. So is Shaw.

  • JVohnn J V 🇨🇦 (@JVohnn) reported

    @ShawInfo : I use Shaw internet services which rocks. Period. However. Calling Tech-Support could be a challenge. Some of them are hard to understand. Some from the same group are pretty arrogant. Some of them will ask you if Vancouver is an island or mainland. Bizzare.

  • gymnastgirly Lindsey (@gymnastgirly) reported

    @Shawhelp, there's no service outage on the website but some of St Vital (MB) seems to be out. Restarting the gateway doesn't help. Anything going on that's not been reported yet?

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