Shaw Outage Map
The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 139 |
| Vancouver, BC | 94 |
| Edmonton, AB | 82 |
| Surrey, BC | 46 |
| Winnipeg, MB | 22 |
| Toronto, ON | 19 |
| Coquitlam, BC | 10 |
| Langley, BC | 8 |
| Victoria, BC | 7 |
| Burnaby, BC | 7 |
| Medicine Hat, AB | 6 |
| Airdrie, AB | 6 |
| Richmond, BC | 5 |
| Saskatoon, SK | 5 |
| Red Deer, AB | 5 |
| Montréal, QC | 5 |
| Maple Ridge, BC | 4 |
| Sherwood Park, AB | 4 |
| North Vancouver, BC | 4 |
| Creston, BC | 4 |
| Coquitlam, BC | 3 |
| New Westminster, BC | 3 |
| Nanaimo, BC | 3 |
| Abbotsford, BC | 3 |
| Courtenay, BC | 2 |
| Kelowna, BC | 2 |
| Port Moody, BC | 2 |
| Port Coquitlam, BC | 2 |
| Penticton, BC | 2 |
| Powell River, BC | 2 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
-
Kim Hawke Winzoski
(@mikerbly) reported
@Shawhelp are you getting reports of an outage in west st paul or is it just me?
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Calgary Bigfoot
(@Calgary_Bigfoot) reported
@Shawhelp are there any issues being reported I. The Acadia region of Calgary? My internet keeps going out here
-
Doug Griffin 🇨🇦 🏳️🌈
(@dbgriffin) reported
@Shawhelp Any idea when service outage in Edmonds area of Burnaby will be resolved?
-
ispider Sandhu
(@ispider_16) reported
@ShawInfo I have the same modem and getting download speed of 12 mbps and the technician was unable to solve the problem. 😒😒
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Brad Hussey
(@bradhussey) reported
@Shawhelp who do I talk to about a major issue we have with your service? I was sold a promo for 1Gbps down on your fibre network if I locked into a 2yr contract. Turns out our neighbourhood doesn’t have the infrastructure to handle it. Shaw knew it. And I’m getting 5Mbps down.
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Noa @ RIP my sweet angel
(@delegara) reported
@Shawhelp I'm trying to talk to tech support and they're claiming there's no outage in my area.
-
Fonzie
(@thefons1982) reported
@Shawhelp any updates? If it’s not working by tomorrow I need to start looking at alternate plans (aircard etc). Thank you
-
Brad Hussey
(@bradhussey) reported
@Shawhelp also, there are no other providers in my area other than subpar satellite solutions. You guys sold me 1Gbps down in your contract. I’m paying for that service, you won’t let me cancel unless I buy out my contract (that I JUST resigned for 2 yrs). See what’s wrong here?
-
Neeraj Shali
(@NeerajShali) reported
@ShawInfo just wanted to let you know that your services are pathetic and for a 300MBPS plan you provide 15MBPS speed and every time your support team wants us to be hardwired. So just wanted to confirm can you hardwire my Phone and IPad to your Modem (Junk Box)?
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Brad Hussey
(@bradhussey) reported
@Shawhelp spent 2 hours on live chat asking to be released from my contract. No dice. Instead I was given $25 credit for my time. Also, my business is exclusively internet based and I’m the sole provider for my family. So paying $120+ per month for 5Mbps down? Not gonna work.
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Janet
(@jjnnntt) reported
@Shawhelp @FortMacPete I’m located between Wood Buffalo and Timberlea so my guess is it’s part of the same outage.
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ROeL Buenaventura
(@g0r0r0) reported
@Shawhelp could i get some time , service or discount credit to this shaw-network outage? i am a loyal customer -thanks
-
SR
(@VI_CYC) reported
@Shawhelp I can't sign into Netflix on one of my cable boxes. I can sign into it on any other device with the same email and password but not the shaw box. It can't find the account Help? I don't want to change my password
-
Martha Martha
(@WhyWonderMore) reported
@ShawInfo Please tell Vancouver customers why their internet and landlines were down this morning. No connection for 2+ hours. Annoying enough but without any follow-up explanation, it makes us think it will happen again.
-
Shantanu Gupta
(@shantanugupta) reported
@ShawInfo @Shawhelp it’s been 1 week since I have got on GIG + internet. Your team says speed varying between 700-800 is acceptable? I see only 400 🙄And yeah, you haven’t adjusted my bill even! Any fix? Or buyer remorse route 🤷