Shaw Outage Map
The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 140 |
| Vancouver, BC | 93 |
| Edmonton, AB | 80 |
| Surrey, BC | 42 |
| Toronto, ON | 15 |
| Winnipeg, MB | 15 |
| Victoria, BC | 8 |
| Burnaby, BC | 8 |
| Langley, BC | 7 |
| Montréal, QC | 7 |
| Airdrie, AB | 6 |
| Coquitlam, BC | 6 |
| Red Deer, AB | 5 |
| Medicine Hat, AB | 5 |
| Sherwood Park, AB | 5 |
| Saskatoon, SK | 4 |
| Creston, BC | 4 |
| Richmond, BC | 4 |
| New Westminster, BC | 4 |
| Abbotsford, BC | 4 |
| Coquitlam, BC | 3 |
| Brampton, ON | 3 |
| North Vancouver, BC | 3 |
| Nanaimo, BC | 3 |
| Port Coquitlam, BC | 2 |
| Penticton, BC | 2 |
| Powell River, BC | 2 |
| Sidney, BC | 2 |
| Fort Saskatchewan, AB | 2 |
| Thunder Bay, ON | 2 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
-
Roland van Kaauwen
(@DaddyR69) reported
@Shawhelp Jack !!! On hold now with customer service for 35 minutes. Almost $200 a month for services I hardly use and can’t even contact your offices. This is outright ridiculous !!
-
SMC
(@seannamc) reported
@Shawhelp our brand new blue curve freezes and stalls CONSTANTLY. No one will get back to me on Twitter or the support chat from Shaw. Ridiculous
-
Mathew Dodds
(@mathewdodds) reported
@Shawhelp my internet do be down rn in Surrey AGAAAAIN
-
Stephanie Lamarche
(@StephL2014) reported
@Shawhelp @rocko_ca Did they fix it for all the channels it wasn’t just an issue on tsn?
-
Jason
(@BCBladesman) reported
@Shawhelp Please have a manager DM me ASAP. You have cancelled today’s appointment and this is after 9 months of poor service. I need a call immediately to deal with this issue.
-
Better 'Berta
(@CannabisCommen1) reported
Hey, @ShawInfo - I'm trying to be a new customer. Your website keeps directing me to bundles, which I don't want, and the hold music was overwhelming enough that I hung up after 6 minutes on hold without talking to someone. This doesn't bode well for a happy relationship so far.
-
J Schelly
(@CstHesse) reported
@BrowntoBure @TELUSsupport @Shawhelp S'alright. Only thing I'll say is when power goes out or I have to move a cable box, the system goes down and stays down. Gotta call them and get them to reset something on their side. Been three times doing this now. Channels, picture clarity, menus are all good tho
-
jfkinpark
(@jfkinpark) reported
@Shawhelp @shaw.ca sent me email to contact them about my plan. on hold on phone still 1 hour 45 mins. live chat - same. Been with them for many, many years. worst customer ever - and they want me to add my cell?
-
Brittany
(@brittdales) reported
Shaw Internet has been out since yesterday at my home in St. Charles, noticing a bunch of St. James residents having Shaw internet and cable issues over the past 24-48 hours as well. Any idea when this will be remedied? @Shawhelp
-
BRDS TWEETN 🐦🐦🎵🎵
(@brettness37) reported
@BrowntoBure @TELUSsupport @Shawhelp I had major customer support issues with Shaw, switched to Telus for 10x the speed, 1/2 the price and no issues. Shaw sent me to collections for $26, 2 days after I paid the bill, within a month of closing the account. They suck sewer pipe.
-
Chin
(@doublechin515) reported
@ShawInfo I called your support line today hoping to receive some help with my move later this month and was put on hold for over TWO hours before I had to hang up because my battery was about to die... Please advise on how to mitigate this situation as it’s totally unacceptable!
-
Kenny Andrews
(@shaqdaddy32) reported
@Shawhelp A technician was supposed to come and install internet and cable today and they never came.
-
Shane! Come back!
(@peterlprete) reported
@Shawhelp WTF, you ask for DM, but it stops there? How about some help now?
-
BRDS TWEETN 🐦🐦🎵🎵
(@brettness37) reported
@Shawhelp No thank you. Short of a time machine, I don't think you can help me. Happy to let @BrowntoBure and anyone else looking for a recommendation know how poorly I was treated by Shaw and how happy I am with @TELUS. Shaw had multiple chances to let me down before I moved my account.
-
Micheal Theven
(@micheal_theven) reported
@Shawhelp is there an outage in NE Calgary?