Shaw Outage Map
The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 132 |
| Vancouver, BC | 89 |
| Edmonton, AB | 76 |
| Surrey, BC | 39 |
| Winnipeg, MB | 15 |
| Toronto, ON | 14 |
| Victoria, BC | 8 |
| Burnaby, BC | 8 |
| Langley, BC | 7 |
| Montréal, QC | 7 |
| Coquitlam, BC | 6 |
| Medicine Hat, AB | 5 |
| Sherwood Park, AB | 5 |
| Airdrie, AB | 5 |
| Creston, BC | 4 |
| Richmond, BC | 4 |
| Red Deer, AB | 4 |
| New Westminster, BC | 4 |
| Abbotsford, BC | 4 |
| Saskatoon, SK | 3 |
| Brampton, ON | 3 |
| North Vancouver, BC | 3 |
| Nanaimo, BC | 3 |
| Penticton, BC | 2 |
| Powell River, BC | 2 |
| Sidney, BC | 2 |
| Fort Saskatchewan, AB | 2 |
| Thunder Bay, ON | 2 |
| Maple Ridge, BC | 2 |
| Okotoks, AB | 2 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Ray Morgan
(@RayzerRamone) reported
@Shawhelp Yah, you guys failed giving us help with our internet outage. No connection for 5 days is not acceptable and that is if the tech shows up when their suppose to... we are trying to work from home here and you guys have screwed us over. #shawfail
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Christy Anna
(@Christianna_99) reported
@ShawInfo can I get some help?
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Aloha from Alberta
(@changemyname31) reported
@Shawhelp can you help me navigate how to launch Disney+ on my blue curve? We just installed yesterday and signed up on Wednesday after switching from telus. I was told during the call Disney+ would be available but I don’t see it. Any help?
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Will Hill
(@will_deghill) reported
@Shawhelp Hey, I'm having an issue where my internet goes down multiple times a week. It usually lasts about 15 to 20 minutes... Just wondering if there is a fix for this?
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Kelsey Johnson
(@johnsonthree) reported
Is anyone else with a Shaw account running into issues where confirmation emails are not arriving? This seems to be a reoccurring issue and has happened with different companies/people emailing. @Shawhelp
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YujiroHanma
(@YujiroHanmaG) reported
@Shawhelp Is there an outage in edmonton?
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TJAlfred12
(@TAlfred12) reported
@Shawhelp more service disruptions. Would have been nice to have some kind of notice. Zero communication. #shaw
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Lainey
(@bainer_m) reported
I’m in south Edmonton. @Shawhelp I’ve rebooted my router and it’s still not back. Is there an issue? None reported on your site. #shawinternet
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Sigh
(@whydidicomeback) reported
Hey @Shawhelp the Logan/Mayweather fight looks like absolute crap - any reason? It’s HD, I expect to get my money’s worth here
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Angry Turtle
(@AngryTurtle_Liz) reported
@Shawhelp #shawsucks Give a telecom company 2 weeks notice to move into a new place and they still leave you high and dry without internet for 3 days cause they couldn't have sent a tech to hook it up on time 0/10 never go with shaw if they're an option
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outdoors
(@loves2hunt1) reported
@Shawhelp our internet has been down for 24 hours and on and off for great past 2 weeks. My granddaughter cannot do her school work and our cell phone data is costing us a fortune. What's going on? Dryden Ontario
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JimmyK
(@JamesieK) reported
@Shawhelp It was just a short outage that time. Sorry for not replying earlier
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🅱️IG RIFF 🅱️LAINEY
(@BlaineKuzemczak) reported
@Shawhelp The entire town of Sioux lookout is dealing with less than 1mbps of upload speed and none of your agents seem to give a ****. Many of us are working from home or are students and can’t even interact in a zoom meeting.
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Neil Levine
(@neilclevine) reported
@Shawhelp Not me. My poor friends in YEG.
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Daman
(@DJDa_Mane) reported
@Shawhelp Trash service