Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

Less
More

shaw Hero Image

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 161
Vancouver, BC 142
Edmonton, AB 105
Surrey, BC 72
Winnipeg, MB 22
Toronto, ON 18
Coquitlam, BC 16
Victoria, BC 11
Burnaby, BC 10
Montréal, QC 9
Red Deer, AB 9
Langley, BC 8
New Westminster, BC 7
Nanaimo, BC 7
Sidney, BC 7
Sherwood Park, AB 6
Richmond, BC 6
Duncan, BC 5
North Vancouver, BC 5
Abbotsford, BC 5
Medicine Hat, AB 4
Maple Ridge, BC 4
Creston, BC 4
Saskatoon, SK 4
Coquitlam, BC 4
Powell River, BC 4
Nelson, BC 3
Brampton, ON 3
St. Albert, AB 3
Parksville, BC 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • staceybrotzel stacey brotzel (@staceybrotzel) reported

    @Shawhelp @LukaszukAB There is indeed an outage. I have been in touch with your team…so have our neighbours. But third time in just over a week is not acceptable.

  • lorpap73 Lori Papineau (@lorpap73) reported from Parkland County, Alberta

    @Shawhelp are there issues with internet in Stony Plain? Wifi keeps cutting in and out.

  • Whofreak555 Whofreak555 (@Whofreak555) reported

    @EdmFLBfanatic @Shawhelp Southern AB. Don’t bother with support, they just tell you to redo the support steps three more times before giving up and moving onto the next person

  • jennymaks 𝒿𝑒𝓃𝓃𝓎 (@jennymaks) reported

    Brooooo my internet won’t stop kicking out, wtf @Shawhelp

  • bsuns Rob Davies (@bsuns) reported

    @rgstone1 @Shawhelp The only real question is whether the problem is 'supply chain' or 'covid'.

  • MikeFxd Mike Gallagher (@MikeFxd) reported

    @Shawhelp I have restarted all the network nodes still not coming up

  • LkSuperiorSteve Stephen Wilson (@LkSuperiorSteve) reported

    @Shawhelp Hi! I’ve been paying for 300Mbps and rarely get over 100. A bit frustrating. Anything you can do to help?

  • NickBobawsky Nick Bobawsky (@NickBobawsky) reported

    Nothing worse than missing the genius of Larry David & Curb Your Enthusiasm because your @CraveCanada apps aren’t working properly. Got booted & can’t seem to login using service provider. Any advice @Shawhelp?

  • CowtwnLlamaMama 🦙 CowtownGirl Llama Mama 🦙 (@CowtwnLlamaMama) reported

    @Shawhelp I am not currently a customer. Can you tell me if you have the ability to kill the voicemail feature, if I switch? I want it dead. Kaput. Pining for the fjords. If you can’t tell me, no worries.

  • eagleinbc Cameron M. (@eagleinbc) reported

    @brilang @RogersHelps We did that when switching from Rogers to @Shawhelp. I am less than impressed with Shaw’s coverage. It’s 2021.. I shouldn’t lose signal in the Massey Tunnel with Shaw when other providers work fine. That’s not the only place that Shaw’s signal is crap. (1/2)

  • NeilAbrahamson1 Neil Abrahamson (@NeilAbrahamson1) reported

    @rgstone1 @Shawhelp Historically they have had decent customer service. Standard message has been "we are experiencing higher than normal call volumes". No it is not higher than normal, you just don't care that much to make the wait time shorter. Tried calling last week though and it just hangs up.

  • andrew00654110 Andrew (@andrew00654110) reported

    @staceybrotzel @Shawhelp @LukaszukAB if you really want to feel frustrated ask them to come out for a service call. "We can't do that because there's a reported outage in your area, so all service calls are automatically cancelled in the outage area".

  • rgstone1 Rob Stone 🇨🇦 (@rgstone1) reported

    Hey @Shawhelp too bad there’s no retailers handling your services anymore. I can’t get through on the phone line and the live chat recommends I call in. Need to replace a satellite on the outside of the house. This is ridiculous

  • CameronNuttall Nutty of 🇨🇦(soon to be Sir Nutty) (@CameronNuttall) reported from St. Albert, Alberta

    @ShawInfo customers, recommend not getting the new Shaw Blue curve PVR! It’s a POS! And customer service ain’t much better!

  • brad23jordan23 Brad Smith (@brad23jordan23) reported

    @Shawhelp worst service. Can’t wait for Telus install.

Map Check Current Status