Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 185
Edmonton, AB 139
Vancouver, BC 97
Surrey, BC 53
Victoria, BC 34
Winnipeg, MB 28
Toronto, ON 23
Coquitlam, BC 13
Medicine Hat, AB 9
Sherwood Park, AB 7
Saskatoon, SK 7
Langley, BC 7
Airdrie, AB 7
Nanaimo, BC 6
North Vancouver, BC 5
Kelowna, BC 5
Maple Ridge, BC 5
Montréal, QC 4
Coquitlam, BC 4
Richmond, BC 4
Port Moody, BC 3
Abbotsford, BC 3
Guelph, ON 3
West Kelowna, BC 3
Cochrane, AB 3
Red Deer, AB 3
Burnaby, BC 3
Campbell River, BC 2
Comox, BC 2
Lethbridge, AB 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • S_P_Patrick Steven Patrick (@S_P_Patrick) reported

    @Shawhelp hey my dudes... my cable is down atm. You guys having issues in SW Yeg?

  • TeresaT3 T-squared (@TeresaT3) reported

    @Shawhelp ... Cable keeps cutting out and freezing. Very slow internet. I unplugged my cable box and my router but no change.

  • JerSyeg 74 - Jeremy⚡️ (@JerSyeg) reported

    @Shawhelp Same issue for me in Sherwood Park. Internet is BRUTAL, TV isn't working ether. The family is in quarantine... really not enjoying this.

  • jeffray2047 Jeff (@jeffray2047) reported

    @Shawhelp Crazy slow internet and no TV Fort Saskatchewan

  • DeanEdmonton Dean Edmonton (@DeanEdmonton) reported

    @Shawhelp the streaming tv service by Namao north of edmonton in Sturgeon County, crossing at rivers edge is freezing up AGAIN. LESS THAN5 DAYS since the same problems.

  • albertarulez Matt (@albertarulez) reported

    @Shawhelp @DeanEdmonton Seems MANY have issues. Are there any issues showing up on the network that you can see? Inside Shaw doesnt seem nearly as bad as say a connection to California. WAY SLOW

  • oiler_country ▌│█║▌║▌║Alan Smithee - 1 Vax ║▌║▌║█│▌ (@oiler_country) reported

    @Shawhelp It seems many of us in #yeg are down with shaw cable. I'm in west Edmonton Internet is suffering but still usable (barely) Anything showing up on your end?

  • vutangclan2 Vu Nguyen (@vutangclan2) reported

    @Shawhelp I’m at work with no internet now going on 5 hours. Your help desk says no tech can come until tomorrow. Anyway you can speed it up? Losing time to bid on work, invoice customers and we’ve gone back to paper work orders.

  • albertarulez Matt (@albertarulez) reported

    @oiler_country @Shawhelp Havent checked regular TV but it is too slow for Netflix or Prime to work. They both give network errors.

  • Hercccc Mr. Chris (@Hercccc) reported

    @Shawhelp same issue in Sherwood Park. Very slow almost unusable internet.

  • rjizzlesnizzle RJ (@rjizzlesnizzle) reported

    @PiperFallout @S_P_Patrick @Shawhelp Same on the Northside Londonderry area. We signed up a few months ago and it has gone down every month wish I never switched.

  • mikeh36 Mike Horton (@mikeh36) reported

    @Shawhelp in the Edmonton area. Our internet is fine but BlueCurve TV is pausing/stuttering. That part of the issue with INC0957714?

  • albertarulez Matt (@albertarulez) reported

    @oiler_country @Shawhelp Inside Shaw seems to work not bad but a speed test to California gives me .3 Mbps and it should be 600

  • Shayzie1972 X-Shannon (@Shayzie1972) reported

    Anyone else having issues with their shaw service today? Tried the chat service and we were disconnected. Same error code for every channel. @Shawhelp

  • DeanEdmonton Dean Edmonton (@DeanEdmonton) reported

    @Shawhelp @S_P_Patrick You are getting wide spread reports of outages in #yeg. Quit asking for individual account info and fix the damn services please.

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