Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 135
Calgary, AB 118
Edmonton, AB 115
Surrey, BC 67
Burnaby, BC 52
Winnipeg, MB 40
Victoria, BC 24
Saskatoon, SK 23
Toronto, ON 22
Sherwood Park, AB 21
Coquitlam, BC 14
Langley, BC 11
Richmond, BC 9
Nanaimo, BC 9
Maple Ridge, BC 9
Abbotsford, BC 8
Red Deer, AB 8
Spruce Grove, AB 8
Duncan, BC 7
Penticton, BC 7
North Vancouver, BC 6
Kelowna, BC 6
Sault Ste. Marie, ON 6
Lethbridge, AB 6
Salmon Arm, BC 6
Airdrie, AB 6
Prince George, BC 6
Montréal, QC 6
100 Mile House, BC 5
Medicine Hat, AB 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • chrisw_ottawa Christopher Wilson (@chrisw_ottawa) reported

    @Shawhelp Next to no service. Speedtest says 4mbps down and zero upload before crashing. Nothing is functional. Got Twitter after 1/2 hour wait. This is gig service?

  • IanLucas0408 Ian Lucas (@IanLucas0408) reported

    @Shawhelp Shaw Webmail outage: last updated posted at 8:23 CDT => any news?

  • JBardyla Jay is short for J (@JBardyla) reported

    Tues nite I was watching hockey at a YEG arena. Having no data I tried to login into the FREE wi-fi from @ShawInfo. Put in my info then got a message saying Shaw will email me a pin to verify me. Gonna email the person with no internet access. #Helpful

  • MaryPChipman Ugabug (@MaryPChipman) reported

    @Shawhelp Hi! We've been having issues with our Internet connection, both wireless & ethernet on our laptops & desktops since yesterday afternoon. Not affecting our mobiles. Connection either doesn't work or is unstable. We've done hard reboots etc.

  • NatDoesNotExist (⚬⃔⚬ℕ⚬⃔⚬)at (@NatDoesNotExist) reported

    @Shawhelp It came back on soon after, just a terrible time to drop right away!

  • Bringer_of_COG Trevor Houston (@Bringer_of_COG) reported

    @Shawhelp email down?

  • Rockawaytheday Chris C (@Rockawaytheday) reported

    @DanTheBookMan2 @Mickey_Kelly Hasn’t changed all week “unable to communicate with login server”. My mailbox is full. Unable to delete emails and open it up due to this. 😡 @Shawhelp

  • ThisIsMeAt52 A. Duncan (@ThisIsMeAt52) reported

    @PhilCottrell @Shawhelp Yep. My Shaw webmail is down as well. Hope it gets fixed soon.

  • prairiegirl2018 PrairieGirl 🇨🇦 🇺🇦 (@prairiegirl2018) reported

    @leisaleisa @Shawhelp I’m having the same issue

  • mcmanus17 D McManus (@mcmanus17) reported

    @Shawhelp Well the issue was across Edmonton last night.

  • livinglifebig Luanne Whitmarsh (@livinglifebig) reported

    @Shawhelp I am assuming webmail is down. When will it be back on line? I work from home and need it.

  • Marty_Chan Marty Chan (@Marty_Chan) reported

    @HamishAlexande6 @Shawhelp I’m having the same problem. I’m in Edmonton. Even using webmail doesn’t work.

  • CanadianScrooge 🇨🇦Sheri🏳️‍🌈 (@CanadianScrooge) reported

    Why does the Shaw TV app have 19 channels of the Weather Network? Not a fan of it nor am I a fan of the other channels added. @Shawhelp

  • 123Pamr99 Pam (@123Pamr99) reported

    @Shawhelp Hi, my shaw email is not working, is there a problem?

  • gfaller6 ⒼⒻ (@gfaller6) reported

    @CalgaryBluesky @Shawhelp @ShawInfo Yuck! Can you hang your laundy from it at least?😕

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