Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 339
Calgary, AB 265
Edmonton, AB 196
Surrey, BC 189
Winnipeg, MB 45
Toronto, ON 40
Burnaby, BC 27
Coquitlam, BC 25
North Vancouver, BC 22
Victoria, BC 22
Coquitlam, BC 16
Saskatoon, SK 16
Langley, BC 14
Port Coquitlam, BC 13
Nanaimo, BC 13
Richmond, BC 12
Sault Ste. Marie, ON 12
Red Deer, AB 11
Sherwood Park, AB 11
Maple Ridge, BC 10
New Westminster, BC 10
Abbotsford, BC 10
Lethbridge, AB 7
Chilliwack, BC 7
Montréal, QC 7
Thunder Bay, ON 6
West Kelowna, BC 6
St. Albert, AB 5
Creston, BC 5
Sidney, BC 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • ShawnNason Shawn Nason (@ShawnNason) reported

    @MattCundill @Shawhelp Oh I was on with a tech( got thru to a real person....until the clock hit 11pm and the line went dead! Shaw has certainly gone down in terms of support in recent years

  • PelosiAndSchiff BIDEN is #46 (@PelosiAndSchiff) reported

    @Shawhelp Thanks a lot #ShawCable I’ve explained to your support team: I’m at home w my 93 yo Mom and am having trouble getting your equipment back! I switched to Telus Sept 22nd and TODAY I get a letter from collections!!! WTH you know what’s going on, you know we are isolating—-con’t

  • ZiadFazel Ziad /- 2 m -/ Fazel (@ZiadFazel) reported

    I’m on @Shawhelp and my sister is on @TELUSsupport. So at either my home or hers, I would program the TV to deliver to my folks, and get whatever Shaw or Telus service in their room to enable their smart TV. So, Shaw or Telus, what do you have to help me? Following you both.

  • NikkiStyxx Speaker of truths! (@NikkiStyxx) reported

    @Shawhelp I love how I call for tech support, and the help is just them sending links for me. I could have just googled those answers. Useless and a waste of time

  • rainessery Rain (@rainessery) reported

    I was really looking forward to #shadowlands today but since we're now on day 5 of no internet (because @ShawInfo can't be bothered to send a tech for a week after a garbage truck accidentally took out our line) I won't get to join in. Kinda feels like a waste of vacation days.

  • merrittsonly adrian reynodson (@merrittsonly) reported

    @Shawhelp Hi my name is Mary Dickie I have moved to a seniors complex I would like to cancel my account 01800004953 at 21 1901 Maxwell Ave. I have sold that house as of Dec 18 2020 thank you

  • OldGrouchyGamer OG Gamer (@OldGrouchyGamer) reported

    @Shawhelp For the past five days I've been seeing decreased quality in streamed videos. Is there a network wide issue since the GVRD windstorm on Nov 17?

  • WarrenGOpheim Warren Opheim (@WarrenGOpheim) reported

    @Shawhelp Hi! I sent a DM about an hour ago for some help. Can you please confirm that it’s been received? 🙏

  • spade360 BIG BAD WOLF (@spade360) reported

    @Shawhelp I need some free ****. Y’all keep ruining my evenings. Y’all tricked me.

  • ZiadFazel Ziad /- 2 m -/ Fazel (@ZiadFazel) reported

    @Shawhelp You’re just trying to make a quick sale. I’m trying to assemble a solution with right hardware/software/service for a complicated situation, and am asking for advice. I know how to buy TV and/or internet service. Done it many times. Unlikely this next one will be Shaw now.

  • miguelcarrasco Miguel Carrasco (@miguelcarrasco) reported

    @xxhayleyyy @ufc @Shawhelp That was horrible. We purchased it on Apple TV it’s perfect on there. Assuming Shaw will refund this mess.

  • StellarPet Jennifer (@StellarPet) reported

    @Shawhelp @ShawInfo @Shawhelp It's not my account. It's for my grandma in her eighties. And your phone service has been out since Tuesday of last week. I don't have her account number as I can't get a hold of her!

  • producerloops Producer Loops (@producerloops) reported

    @Shawhelp @spade360 I have the same issue!!!!

  • KrystalKRZ zombi_kitty (@KrystalKRZ) reported

    @Shawhelp Hi. I dm’d you guys about an hour ago, but no reply. No satellite signal all day now.

  • CanadianKitty1 🇨🇦~ J. Mal....🍁🌎🏳️‍🌈🇨🇦 (@CanadianKitty1) reported

    @Shawhelp What's going on with the service in the west end of Edmonton? Both TV & Internet keeps disconnecting on and off...quite annoying. We have kids online learning!

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