Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 276
Calgary, AB 201
Surrey, BC 157
Edmonton, AB 129
Burnaby, BC 29
Coquitlam, BC 29
Winnipeg, MB 22
Victoria, BC 20
North Vancouver, BC 20
Toronto, ON 19
Langley, BC 16
Red Deer, AB 14
Montréal, QC 13
Coquitlam, BC 11
New Westminster, BC 11
Sidney, BC 11
Port Coquitlam, BC 10
Maple Ridge, BC 10
Duncan, BC 7
Richmond, BC 7
Abbotsford, BC 7
Sherwood Park, AB 6
Saskatoon, SK 5
Powell River, BC 5
Chilliwack, BC 5
Nanaimo, BC 5
Creston, BC 4
St. Albert, AB 4
Nelson, BC 4
Sault Ste. Marie, ON 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • HarmeetSangha higgidyGiggidy (@HarmeetSangha) reported

    @Shawhelp @THarris1519 Multiple times today during the NFL playoffs!!!! Why am I paying so much for something that fails at the worst possible time!!!

  • ajhtweeting Memeditorialist (@ajhtweeting) reported

    @ShawHelp now that the 1st period is over it seems your service is back up. Give your rear end team a kiss please.

  • BrianEfford Brian Efford (@BrianEfford) reported

    @Shawhelp you don’t have help from 7-9. You ignore clients as you see fit. Damn I hope Telus gets here soon.

  • mattmaniac Colin M (@mattmaniac) reported

    @Shawhelp @Pricetastic31 It's not our accounts that are the problem, it's the bloody service from shaw that is the issue.

  • 21bam21 MarkAB (@21bam21) reported

    Hey @Shawhelp. Any advice for what to do when your BlueCurve app freezes during On Demand programs? Really frustrating when it starts over and you can't skip forward to the time it froze. Any idea when you will have a fix in place? Thanks

  • MikeMason13 ☘🇨🇦𝕸𝖎𝖐𝖊 𝕸𝖆𝖘𝖔𝖓🇨🇦☘ (@MikeMason13) reported

    @Shawhelp @THarris1519 The only thing cable has to offer is live sports. I've been without cable here over 4 hrs. This is the worst outage I've ever seen and I'm 50 years old. No one will ever know the real reason why it went out either. The merge with rogers might be one

  • gispatch 🌳+ NA (@gispatch) reported

    @Shawhelp Sorry doesn’t cut it anymore. 2 years as a Shaw Customer; every day I have 20-30 drops in service or significant outages. Shaw’s service is the worst I’ve had in 30 years of having cable/internet.

  • whitecapsfan Stephen Dunn (@whitecapsfan) reported

    @gordmcintyre @ShawInfo Same issue here. Cut out at the end of both football games and the start of the Canucks game…….. come on Shaw!

  • Neil_Zee Neil Zeller (@Neil_Zee) reported from Calgary, Alberta

    @saidkim @Shawhelp I know! Must be an issue with the switch back to local networks.

  • Therat4623 Linda (@Therat4623) reported

    @gordmcintyre @ShawInfo Since Getting ‘amazing’ BlueCurve, I’ve had NOTHING but 😩, more than before it! Last week a HUGE portion of Coquitlam was wifi down for hours. I called and Shaw employee says ‘I don’t see that outage here’ yet their phone recording says all of Coq is out. 🙄 They laugh at us.

  • MoveThrough Alexandra Staseson (@MoveThrough) reported

    Hi Shaw “Communications” Co @ShawInfo, before I share screenshots of convos, who in chat support is trained to work with accessibility needs? There is no accessibility option in support and when asking those questions it ends up in a robot auto-responder loop. #DisabilityTwitter

  • BrianEfford Brian Efford (@BrianEfford) reported

    @Shawhelp butt heads. I’ve been trying to get a response from your chat. Nothing for an hour. But I pay my bill. You don’t have service.

  • oldmansieve Lindsay Sievewright (@oldmansieve) reported

    @Shawhelp I appreciate the apology but we pay a lot of money for TV and Internet service with Shaw. Still not very happy.

  • WingedKeys Kathleen (@WingedKeys) reported

    @Shawhelp - 3 hours since purchased & still no resolution to activating my WiFi extender - the Shaw app keeps closing. WiFi but no Internet. Online support not helping - going back & forth now for 2 hours!!

  • Pricetastic31 Mel (@Pricetastic31) reported

    @Shawhelp once again I’m having problems seeing a game every day there’s an issue...why am I paying for games I can’t even see 😒

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