Shaw Outage Map
The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Vancouver, BC | 320 |
| Calgary, AB | 254 |
| Edmonton, AB | 206 |
| Surrey, BC | 178 |
| Winnipeg, MB | 51 |
| Toronto, ON | 36 |
| Burnaby, BC | 28 |
| Victoria, BC | 24 |
| North Vancouver, BC | 21 |
| Coquitlam, BC | 20 |
| Red Deer, AB | 16 |
| Sault Ste. Marie, ON | 14 |
| Saskatoon, SK | 14 |
| Langley, BC | 14 |
| Sherwood Park, AB | 11 |
| New Westminster, BC | 11 |
| Sidney, BC | 10 |
| Port Coquitlam, BC | 10 |
| Coquitlam, BC | 9 |
| Montréal, QC | 9 |
| Maple Ridge, BC | 9 |
| Abbotsford, BC | 9 |
| Lethbridge, AB | 8 |
| Richmond, BC | 8 |
| St. Albert, AB | 7 |
| Nanaimo, BC | 7 |
| Mississauga, ON | 6 |
| West Kelowna, BC | 6 |
| Chilliwack, BC | 5 |
| Creston, BC | 5 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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kc 🍩 🏴☠️🇨🇦
(@KCwvbc) reported
@Shawhelp internet & pixelating TV issues in West Vancouver. Very frustrating! What is the issue and how do we fix so we can watch the hockey game?
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Ryan Dutka
(@RealRyanDutka) reported
@Shawhelp I need help
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ARMAN SHIRZADI
(@Shirzady) reported
@Shawhelp any outage in strathcona park area yyc?
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#FreePalestine
(@Harleydadd) reported
from
Spruce Grove, Alberta
Second day in a row with @Shawhelp internet down. I rely on this for work, and at over $100/month, unacceptable.
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Gary Hoffman
(@garlee) reported
@shawhelp my internet not working walnut grove Langley
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Libertad
(@sorasan22) reported
@Shawhelp we don't have internet sw in calgary do you have any problems?
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SuzannaSesquaHanna
(@HannaSesqua) reported
@Shawhelp Saskatoon west no internet again. Why why why do we have sooooo many issues?
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Benaebi DorguAkhigbe
(@benaebi) reported
@Shawhelp I have internet issue, already sent a DM. Urgently need issues resolved. Thx
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yyckiwi
(@yyckiwi) reported
@Shawhelp is there an outage in cougar ridge at the moment?
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Cori
(@corimah) reported
@Shawhelp when can we expect service to return for NW Calgary folk experiencing the outage?
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Gordon Kamitomo
(@gettingthereqk) reported
@Shawhelp Have gone thru this and still no connection - will wait until later to see if I get connection back - have already had a tech out last week and he couldn't find anything wrong- signal was good.
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KAM💞😷
(@KrBear) reported
@Shawhelp are you down in #yyc NW? Hidden Valley area?
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x - Glen Mah #FSDBetaCanada
(@GlenMah) reported
@Shawhelp is there an internet outage in Sundance Calgary?
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Kevin Bowers
(@KevinJBowers) reported
@EmergencyInfoBC @Shawhelp The emergency broadcast test today seems to have knocked my Shaw Gateway offline for a minute before very briefly flashing the emergency message on the TV (too quickly to read). Looks like this needs some more work/testing.
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Cryage
(@cryage83) reported
@Shawhelp Internet has been dropping every 5-10 minutes for the last hour in SW Calgary. There a known stability issue ?
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