Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 286
Vancouver, BC 236
Edmonton, AB 163
Burnaby, BC 110
Surrey, BC 91
Winnipeg, MB 84
Victoria, BC 37
Red Deer, AB 33
Toronto, ON 32
Thunder Bay, ON 28
Montréal, QC 27
Saskatoon, SK 24
Maple Ridge, BC 20
Nanaimo, BC 16
Langley, BC 16
Richmond, BC 14
North Vancouver, BC 12
Coquitlam, BC 12
Lethbridge, AB 10
Salmon Arm, BC 10
Kamloops, BC 10
New Westminster, BC 10
Chilliwack, BC 9
Courtenay, BC 9
Abbotsford, BC 9
Penticton, BC 9
St. Albert, AB 9
Sault Ste. Marie, ON 9
Delta, BC 8
Port Coquitlam, BC 7

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • rahiltarique1 Rahil Tarique (@rahiltarique1) reported

    @Shawhelp our internet connection keeps getting disconnected. Been happening all morning. I am located in Calgary. Is this local for me or is there an ongoing issue in YYC

  • ubereasy Adrian (@ubereasy) reported

    @bacon_darth @Shawhelp Same my internet is down

  • morningtroll Tina Gillis (@morningtroll) reported

    @Shawhelp I don't know it offhand. My point is for Shaw to report a massive outage, the reasons for it, and expected length of the outage without customers having to seek out this information from other sources. My texts from my coworkers prove it's not just me.

  • yegDavid David, a regular truck guy. (@yegDavid) reported

    If I have to work from home, and my ISP has an outage for an hour, preventing me from working, can I expect to see a credit for my hourly rate on next month's bill? Asking for Southeast Edmonton. @Shawhelp

  • kaclk Kayle Clark (@kaclk) reported

    Especially in the age of covid, internet is a required utility. That @Shawhelp hasn’t given any information or any ETA on a fix 2 hours after a problem (and it’s actually 2.5 hours since my internet went out) is very troubling. It’s definitely bad customer service.

  • rholmes__ Holmes (@rholmes__) reported

    @Shawhelp How about updating the outage page. An hour has passed and all it reads is “problem detected”. Every time I’ve seen an outage page it shows no info and then all of sudden it reads problem solved. What a terrible system to keep customers updated with this many working from home

  • rholmes__ Holmes (@rholmes__) reported

    @bacon_darth @Shawhelp Mine too, right by superstore off 17th. They’ve yet to update it to an outage

  • 10piepiek PK (@10piepiek) reported

    @Shawhelp @Shawhelp I sent a DM with the information a while ago and I have not received a response. My internet is down again and this is becoming very frustrating I need Wi-Fi for work and I have a lot of important meetings to attend

  • kaclk Kayle Clark (@kaclk) reported

    All I’ve been able to get from @Shawhelp on the phone was that there’s an outage in southeast Edmonton and they’re investigating. Pretty bad time for that to happen given all the people working at home.

  • KristenBigO Dispitch62 (@KristenBigO) reported

    @Shawhelp I am in Edmonton...there is intermittent service happening now, can you let us know what is happening? Thanks!! #lockdown #weneedstreaming

  • BootsNCatzz Unusual Suspect (@BootsNCatzz) reported

    @bacon_darth @Shawhelp Having the same problem. Internet is down south east Edmonton.

  • kaclk Kayle Clark (@kaclk) reported

    My alarm system (@ring) notified me that the wifi was down at 11:35 MST if that helps @Shawhelp. So it’s been down for nearing an hour now.

  • meadorsmusings Kris Meador (@meadorsmusings) reported

    @Shawhelp My SHAW services are down. I’ll dm you my account number. #yeg

  • LouisPhilSluggr Phil (@LouisPhilSluggr) reported

    @Shawhelp No internet and no TV. Looks like this has been going on for 5 hours. How has this issue not been fixed? I bet @telus isn't having these issues in the area I live.

  • dwjudson Douglas W. Judson (@dwjudson) reported

    There’s been a community-wide @ShawInfo internet outage in @fort_frances today, meaning professional productivity has ground to a halt citywide.

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