Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 141
Edmonton, AB 95
Vancouver, BC 92
Surrey, BC 47
Winnipeg, MB 23
Toronto, ON 19
Coquitlam, BC 13
Medicine Hat, AB 8
Airdrie, AB 7
Victoria, BC 7
Burnaby, BC 7
Langley, BC 6
Maple Ridge, BC 5
Richmond, BC 5
Saskatoon, SK 5
Coquitlam, BC 4
Sherwood Park, AB 4
North Vancouver, BC 4
Red Deer, AB 4
Creston, BC 4
Montréal, QC 4
Kelowna, BC 3
New Westminster, BC 3
Nanaimo, BC 3
Cochrane, AB 2
Lethbridge, AB 2
Vermilion, AB 2
Canmore, AB 2
Mississauga, ON 2
Abbotsford, BC 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • swill7 Sheryl Williamson (@swill7) reported

    @Noosiekins @Shawhelp Pausing, skipping, dropping audio; delay on controls; can access Netflix. It’s terrible!

  • ryanbastiencpga Ryan Bastien (@ryanbastiencpga) reported

    @ShawInfo why does your customer service suck so bad? Every time I asked to speak to a manager I get out on hold for hours while they search for someone. Great way to treat customers.

  • HardcoreCrozby Hardcore Crozby (@HardcoreCrozby) reported

    @Shawhelp I cannot get through to you guys, I call it says to go online and message in. I message online it says to busy contact us later. I just want to make a payment arrangement. Hire more staff please? I fell on hardship and going to loose my service simply because of this..

  • winnipeger365 Pierre (@winnipeger365) reported

    @Shawhelp Was with tech support 3 times and had a tech out Thursday morning.....they said levels are "perfect from their end" and there's nothing they can do. I'm just posting to say I'm done and as soon as I can, I'm going somewhere else.

  • millhist Unicorn Color Specialist (@millhist) reported

    @Shawhelp just had bad pixelization and the cable box just froze. Outage?

  • CozmoFoundation The Cozmo Foundation (@CozmoFoundation) reported

    @Shawhelp STILL WAITING FOR HELP.COULD YOU PLEASE SEND THE DEPT. THAT I CAN SEND A COMPLAINT TO.YOUR FOLLOW UP IS TERRIBLE.

  • MeetJattana Jasmeet Singh (@MeetJattana) reported

    @Shawhelp Hi, I applied for a new home internet connection on 17th September 2021. Technician came for installation on 18th but couldn’t complete the installation as he said a drop-out needs to be installed outside your house. But after that I’m calling shaw technical support almost

  • graciestyle2 @graciestyle (@graciestyle2) reported

    @Shawhelp another day, the same story. Even @CKNW is failing. I do the work as a customer, explain, ask for hardware and installation yet nothing. Worst service this year in almost 15 years as a customer. So disappointing

  • romeospence 𝒓𝒋 𝒅𝒆𝒆 𝒃𝒂𝒓𝒃𝒆𝒓 (@romeospence) reported

    @ShawInfo @Shawhelp just saying u guys have the worst phone Company I switched from @Bell to get treated bad okay .I hope nobody else switched and come to y’all #fuckshaw

  • graciestyle2 @graciestyle (@graciestyle2) reported

    So @shaw was supposed to be here today after the last tech & customer service rep lied and/or didn't read my file. This now day 5 with no apology or remorse. @Shawhelp #bcpoli but they'll invoice me ugh

  • cdrob chris robinson (@cdrob) reported

    @Shawhelp The onscreen guide and features from Shaw remote button to access recordings, is very slow to load on Bluecurve. Any ideas?

  • DarbyCar Darbycar (@DarbyCar) reported

    @Shawhelp I had a problem with my new PVR, contacted Shaw, got great help. Agent arranged for a tech to visit on Tuesday between 1:00 and 3:00, but the problem seems to have been resolved remotely, and I want to cancel the appointment. Please advise; I'm in Victoria, BC.

  • MeetJattana Jasmeet Singh (@MeetJattana) reported

    @Shawhelp everyday and there is no proper response, no timeline and no solution at all. I’m very frustrated as I have no internet from 10 days. I think I have made mistake of shifting to Shaw from Telus and now I need to go back to Telus

  • RegBains Reggie Bains (@RegBains) reported

    @Shawhelp I’m in Langley BC. Is Shaw home internet down ? If so, for how long ?

  • thecoveteaco The Cove Tea Company | Home Delivery #YEG #YVR (@thecoveteaco) reported

    Dear @Shawhelp … help is in your name. Help is usually required by customers when they reach out. How much longer until the full outage in Spruce Grove is handled? Pls update. #nointernet #nowork

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