Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 284
Calgary, AB 217
Surrey, BC 163
Edmonton, AB 144
Winnipeg, MB 33
Burnaby, BC 27
Coquitlam, BC 25
North Vancouver, BC 21
Toronto, ON 20
Victoria, BC 19
Langley, BC 16
Red Deer, AB 15
Sidney, BC 11
Montréal, QC 11
Coquitlam, BC 11
New Westminster, BC 10
Maple Ridge, BC 10
Port Coquitlam, BC 9
Sherwood Park, AB 7
Nanaimo, BC 7
Saskatoon, SK 7
Abbotsford, BC 6
Richmond, BC 6
Sault Ste. Marie, ON 6
Duncan, BC 6
Powell River, BC 5
Chilliwack, BC 5
St. Albert, AB 5
Nelson, BC 5
Parksville, BC 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • twitadelic Jacqueline Cox (@twitadelic) reported

    @Shawhelp there’s an internet outage affecting multiple properties in Inglewood following an Enmax power outage. Has it been reported already?

  • HalfCrypto Aaron Stez (@HalfCrypto) reported

    @Shawhelp internet issue in Lethbridge. Can’t access google sites

  • 1mom2giants 1mom2G (@1mom2giants) reported

    @Shawhelp not sure if this also works for Shaw mobile, but we're having network drop issues like crazy today and Nanaimo is it a known issue

  • Ilovetrees68 Lisa Ricciardi (@Ilovetrees68) reported

    @Shawhelp You guys don't make it easy. This is the tv in our lunchroom at work. We have your satellite on the roof and we have no picture quality at all and this has been happening for yrs. I am not the customer it's the city of Mississauga that is.

  • RyGuyx9 Chris Ryan (@RyGuyx9) reported

    Well this isn’t a good start for @Shawhelp. Two mornings in a row waking up to internet being down, there support says nothing is wrong despite the fact multiple people on socials are complaining :/

  • degree5ive Degree5ive (@degree5ive) reported

    @Shawhelp That's all? Your internet is not working

  • trrrevor Trevor (@trrrevor) reported

    @Shawhelp Is East Saanich maintenance CHG0322216 still ongoing? Was scheduled to be done at 6am. (Lightspeed cable is down)

  • tetracova tetra (@tetracova) reported

    @Jessevd @Shawhelp I have lightspeed and the same issue, assuming its linked

  • failb8 Jake (@failb8) reported

    I don’t know why but it appears once again this month my internet has gone down through @ShawInfo. This is extremely frustrating while trying to do final projects in school and just overall live my life.

  • mlocy112 Colm Howard (@mlocy112) reported

    @Shawhelp @WillWatson27 I called Shaw about an hour ago and they have an alert about outages in Vancouver but nothing appearing online. Internet has been down for 3 hours now

  • AwesomeFatGuys Dillon Andersen (@AwesomeFatGuys) reported

    @shawhelp Why would you perform maintenance and not tell anyone? What the hell are you thinking? When routers reboot it's kind of a problem.

  • JustAnotherJay Jason Bouwmeester (@JustAnotherJay) reported from Spruce Grove, Alberta

    Hey @Shawhelp is TV down in Spruce Grove? Internet is fine as is phone.

  • WillWatson27 Will Watson (@WillWatson27) reported

    @Shawhelp Service has been down for the last 5 hours in Vancouver, any updates?

  • DennisKoch10 Dennis Koch (@DennisKoch10) reported

    The answer from @ShawInfo: Good morning! I'm sorry to hear about the poor experience! The BlueCurve modem is not discontinued. Only the older Hitron modem is discontinued and we would still like them back! (1)

  • sarahmatthes_ sarah (@sarahmatthes_) reported

    so we’ve been without wifi for a week and all @ShawInfo can say is “we’re working on it from the back end”. ******** you have been working on it for a week wtfffff

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