Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 349
Calgary, AB 266
Edmonton, AB 203
Surrey, BC 189
Winnipeg, MB 48
Burnaby, BC 27
Coquitlam, BC 27
Toronto, ON 27
Victoria, BC 24
North Vancouver, BC 23
Red Deer, AB 19
Langley, BC 17
Maple Ridge, BC 12
Sault Ste. Marie, ON 12
Sidney, BC 11
Port Coquitlam, BC 11
New Westminster, BC 10
Nanaimo, BC 10
Richmond, BC 10
Coquitlam, BC 10
Saskatoon, SK 9
Sherwood Park, AB 9
Montréal, QC 8
Lethbridge, AB 8
Abbotsford, BC 6
Creston, BC 6
Duncan, BC 6
St. Albert, AB 6
Nelson, BC 5
Fort McMurray, AB 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • ChristineDeCaen Christine DeCaen (@ChristineDeCaen) reported

    @Shawhelp my internet is dropping in and out. ??? But you’re not there so how can i find help

  • kobesuperstar OTF ŠÃD PÁTRĮŌTŠ FÂÑ (@kobesuperstar) reported

    @ShawInfo yo fix the internet PLZ!! I have homework I need to do. Or else I’m switching to Telus!! We have power but no internet or TV rn #BCstorm

  • Jayy_R34 Jayy_r34 (@Jayy_R34) reported

    @Shawhelp hey yo shaw! Is there a outage? All internet just died :( abbotsford bc

  • imussallam Ian Mussallam (@imussallam) reported

    @Shawhelp @misswongback Website says resolved, but I’m in Varsity and issue is still not resolved

  • pfak Peter (@pfak) reported

    @McCueChris @Shawhelp @TELUS I have Telus internet as well. I got Shaw as a backup when I had a 16 hr outage with Telus and had to wait 2 hrs on hold before giving up and bothering friends that work there. Telus service is way better than Shaw. Hands down better network. Coaxial can't compete with fibre.

  • amjwatson Anne Marie Watson (@amjwatson) reported from Red Deer, Alberta

    @Shawhelp My internet is down. I’ve got an online meeting soon, can you troubleshoot?

  • JKerby_88 🅹🅾🅷🅽 🅺🅴🆁🅱🆈 (@JKerby_88) reported

    @Sportsnet @Shawhelp I have Sportsnet through my cable provider SHAW and if I sign in do I get Sportsnet now or Sportsnet Now+? Or do I still got to subscribe

  • McCueChris Chris McCue (@McCueChris) reported

    @pfak @Shawhelp @TELUS is very responsive. They have a great chat help feature and their technicians show up promptly. Too bad the lot of them can’t figure out how to make my TV work.

  • cpwing Craig Wing (@cpwing) reported

    @Shawhelp Wow cutting out service for 6 hours to do service? Telus the company you are piggybacking off is up and running?! You are a dinosaur. My first email was @shaw.ca, but we lost control of it even after resetting the pswd through the admin account. This is a joke.

  • michael_zaire michael zaire 🇨🇦 (@michael_zaire) reported

    @Shawhelp I have no internet connection. Any issue in Calgary Northwest?

  • luddu raj (@luddu) reported

    @ShawInfo Hey shaw why does your customer service is so poor?!?! All your staff are on different page when it comes to information ?!?! #poorservice

  • kevingrout Kevin Grout (@kevingrout) reported

    @Shawhelp I dm’ed about an hour ago. We have power at our home in Saanich near View Royal. But no internet service. Any idea how long it will be down?

  • CanadaIsMyHome1 CanadaIsMyHome (@CanadaIsMyHome1) reported

    Is it just me or is @ShawInfo always having issues with their service and no matter the date and time, they are always experiencing higher than usual call volume? Is the base call volume based on 1993? #serviceinteruption

  • timo_pigeon Timothy Pigeon (@timo_pigeon) reported

    @Shawhelp any idea when service will be restored to the Varsity area of Calgary? Going on 5/6 hours of no service. #yyc

  • ChristineDeCaen Christine DeCaen (@ChristineDeCaen) reported

    @Shawhelp I think they are servicing the area. So, never mind. Should be done by 6am. Ahhhhh insomnia 👍🏻👍🏻

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