Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 160
Vancouver, BC 143
Edmonton, AB 103
Surrey, BC 75
Winnipeg, MB 21
Toronto, ON 18
Coquitlam, BC 17
Victoria, BC 12
Burnaby, BC 11
Red Deer, AB 11
Langley, BC 9
Montréal, QC 9
New Westminster, BC 7
Nanaimo, BC 7
Sidney, BC 7
North Vancouver, BC 6
Richmond, BC 6
Sherwood Park, AB 6
Duncan, BC 5
Maple Ridge, BC 5
Coquitlam, BC 5
Abbotsford, BC 5
Creston, BC 4
Saskatoon, SK 4
Powell River, BC 4
Medicine Hat, AB 3
Nelson, BC 3
Courtenay, BC 3
Brampton, ON 3
St. Albert, AB 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • Eddie_C_1973 Eddie C (@Eddie_C_1973) reported

    @Shawhelp for a few days the audio has been cutting out & video pixelates while watching TV. This was supposed to be fixed a while back? If we're not receiving 100% service, we shouldn't be paying 100% of the bill.

  • harvel1986 Cody Harvel (@harvel1986) reported

    @Shawhelp hey my internet and cable cut out and wont come back on. Whats the deal?

  • KMal_T8N bx - Kevin Malinowski AB expat in ON, (he/us) (@KMal_T8N) reported

    @Shawhelp is there an outage in St Albert, AB Grandin Area? I have no internet or cable?

  • DeannaWahl18 Deanna Wahl (@DeannaWahl18) reported

    @Shawhelp what ******** shaw how long will our tv be out inAgassiz i tried to call bullshit I waited I hr on the phone no answer not service

  • xynskar Xynskar (@xynskar) reported

    @Shawhelp hey how about informing us on why you guys can provide internet yet??? Or what the ******* problem is??

  • Rugbyplayer Derek Coke-Kerr 🇨🇦🏉 (@Rugbyplayer) reported

    @Shawhelp Is the internet down anywhere in #yeg

  • GrazCatering 🇮🇹🇨🇦Graziano's Catering (@GrazCatering) reported

    Hi @Shawhelp what happened to service in St.Albert?

  • NicaNessun Nicola Wright (@NicaNessun) reported

    @Shawhelp is there an outage in downtown YEG again? One week since the last time this happened...not impressed.

  • doug_springer Doug (@doug_springer) reported

    @Shawhelp Your prices have gone up and your service and quality have gone down. I'm fed up, and when I can't even speak to someone until 7 AM when 25000 of my co-workers are WFH, you lose. I'm done defending you. /2

  • NikkiVogel1 ✡️Nikki Vogel the Vaccinated (@NikkiVogel1) reported

    @Shawhelp Someone needs to tell your sales people that when they offer a speed upgrade not to just go ahead and reboot the modem without asking. #fail #businessinterrupted

  • JKerby_88 🅹🅾🅷🅽 🅺🅴🆁🅱🆈 (@JKerby_88) reported

    @Shawhelp Our Wi-Fi is not working at the moment & our TV keeps cutting in and out

  • chriscorrigan Chris Corrigan (@chriscorrigan) reported

    Hey @Shawhelp i have a question. Why do you keep phoning me and asking if I want a new package? I have said no. I appreciate the Internet service but your customer service has crossed the line into spam.

  • DeannaWahl18 Deanna Wahl (@DeannaWahl18) reported

    @ShawInfo COME ON SHAW ITHINK WE NEED A REFUND FOR YOUR LIES LACK OF SERVICE AND WHY DO I NOT HAVE SERVICE TV MAY 16/2021

  • red_tangled Tangled's Art and Stuff (@red_tangled) reported

    Hey @Shawhelp could *REALLY* use your help GETTING someone to actually come to my house to check the router and make sure I get all my devices online #frustrated #3weeksofthis #help

  • MacTara1 Tara MacDougall (@MacTara1) reported

    @ShawInfo I’ve had Shaw pixilation/freezing since March. The issue continues despite many calls and 2 tech visits. Every time I call tech support they have no notes about my previous calls and we start over. TV service is still unwatchable. How can I get what I’m paying for?😐

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