Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 132
Vancouver, BC 94
Edmonton, AB 79
Surrey, BC 43
Winnipeg, MB 16
Toronto, ON 15
Victoria, BC 8
Burnaby, BC 8
Langley, BC 7
Airdrie, AB 6
Coquitlam, BC 6
Red Deer, AB 5
Medicine Hat, AB 5
Montréal, QC 5
Saskatoon, SK 4
Creston, BC 4
Sherwood Park, AB 4
Richmond, BC 4
New Westminster, BC 4
Abbotsford, BC 4
Maple Ridge, BC 3
Coquitlam, BC 3
Brampton, ON 3
North Vancouver, BC 3
Nanaimo, BC 3
Port Coquitlam, BC 2
Penticton, BC 2
Powell River, BC 2
Sidney, BC 2
Fort Saskatchewan, AB 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • SaigeGames Saige (@SaigeGames) reported

    Hey @ShawInfo why is your service complete dogshit rn lol, asking for a friend

  • jacfries Jacob Friesen (@jacfries) reported

    @Shawhelp Telephone and TV dead since 2 days ago. our3# 236-420-4099's either been hacked or your error. PLEASE help?

  • FuzionXIV Fuzion (フュシン) (@FuzionXIV) reported

    @CanadianPooch @Shawhelp I get 1000 down, and my up is supposed to be 25 but it's nowhere near that

  • rgrey1 Rob Grey (@rgrey1) reported from Westmount, British Columbia

    @Shawhelp You guys said you call me in the next 24 hours it's been 25 from your customer service manager do you think they're going to call me? Should I wait by my phone? Why have you not called me

  • wpgroy Roy (@wpgroy) reported

    @Shawhelp Why is their English so bad?

  • conorlloyd Conor Lloyd (@conorlloyd) reported

    @Shawhelp is there an eta on the outage in winnipeg.

  • CanadianPooch Shawn (@CanadianPooch) reported

    @FuzionXIV @Shawhelp Alot of the time ISP modems are **** and its just better to get a third party one.

  • mikehermary Mike Hermary (@mikehermary) reported

    @Shawhelp Now our cable box is down. Any problems reported in the Glendale area of Red Deer?

  • mikehermary Mike Hermary (@mikehermary) reported

    @Shawhelp Thanks for the update. The status page is not loading on the Freedom Mobile network right now.

  • Daiven_19 Daiven S (@Daiven_19) reported

    @Shawhelp It’s still not working for me. Lagging like crazy

  • FuzionXIV Fuzion (フュシン) (@FuzionXIV) reported

    @CanadianPooch @Shawhelp I have it bridged to a router but it's not any better. I'm also connected by Ethernet, my download is amazing but upload is garbage

  • Browner23K Browner (@Browner23K) reported

    @Shawhelp cannot get the event pre show on 601. Ordered the fights and showing errors as well.

  • RyanMorasiewicz |2yan (@RyanMorasiewicz) reported

    I’ve been charged full price ($500+) for @Novusnow TV box that is years outdated and doesn’t work anymore with their new tech, because I haven’t returned it (wasn’t contacted). He’ll of a way to treat a 10+ year loyal customer. What’s better these days @TELUS or @ShawInfo ?

  • AvinashDupagun1 Avinash Dupaguntla (@AvinashDupagun1) reported

    @Shawhelp Require your help. The internet services in my area(R3C3H3) are going on and off and it's really hard for me to attend the meetings. I have been raising this issue with your support team but they say they don't see any issue. My entire apartment is facing the issue

  • hardlyhethr Heather wear a mask & wash your hands (@hardlyhethr) reported

    @Shawhelp hey, my blue curve app keeps kicking me to a screen saying my gateway is offline. It's not. It's been like this for at least a week. Is this a known issue?

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