Shaw Outage Map
The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Vancouver, BC | 356 |
| Calgary, AB | 274 |
| Edmonton, AB | 206 |
| Surrey, BC | 190 |
| Winnipeg, MB | 49 |
| Burnaby, BC | 27 |
| Coquitlam, BC | 27 |
| Toronto, ON | 27 |
| Victoria, BC | 24 |
| North Vancouver, BC | 23 |
| Red Deer, AB | 19 |
| Langley, BC | 17 |
| Maple Ridge, BC | 12 |
| Sault Ste. Marie, ON | 12 |
| Sidney, BC | 11 |
| Port Coquitlam, BC | 11 |
| New Westminster, BC | 10 |
| Nanaimo, BC | 10 |
| Richmond, BC | 10 |
| Coquitlam, BC | 10 |
| Saskatoon, SK | 10 |
| Sherwood Park, AB | 9 |
| Montréal, QC | 8 |
| Lethbridge, AB | 8 |
| Abbotsford, BC | 7 |
| Creston, BC | 6 |
| Duncan, BC | 6 |
| St. Albert, AB | 6 |
| Nelson, BC | 5 |
| Fort McMurray, AB | 5 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Jeff Jones
(@westjonesie) reported
@Shawhelp why has the Shaw internet cable been so bad in Varsity Estates the last month. Really unreliable signal
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Die As You Live (SFE)
(@die_sfe) reported
@Shawhelp No worries! In good spirits and was helped by a Shaw Customer Service agent already for having it sent out. Just hoping for fast mail service! Isolation sucks with no internet. Cheers!
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Janette Scott 🇨🇦
(@winemgr) reported
@Shawhelp Great…I pay for a service and have to do the work…
-
Bryan Leitch
(@Bryan_Leitch) reported
@winemgr @Shawhelp I think if you tune to Sportsnet 360, you might find it pixelates and glitches 24/7 as well. It’s one of the worst for me.
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Janette Scott 🇨🇦
(@winemgr) reported
@Shawhelp Don’t know what’s going on but channel 240 TSN5 is pixelating constantly..thru programming and commercials…very annoying…there’s a big match on @AustralianOpen featuring @leylahfernandez coming up..please fix this.
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Janette Scott 🇨🇦
(@winemgr) reported
@Shawhelp It’s only channel doing this so what about the signal?
-
Red-Beard_55
(@Red_Beard_55) reported
@nhl @Shawhelp @CanadiensMTL Once again I'm not able to watch the Habs game what the hell do we subscribe to NHL Center Ice for? We've missed the last 2 games now and shaw just says the games blacked out well no **** thats why I'm trying to watch it on center ice
-
Fong
(@lfongsterdiablo) reported
@ShawInfo @Shawhelp is there work going on in the Cochrane area. Our network has dropped 3 times in the last few hours.
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Cindy Lieu
(@Cindy_Lieu) reported
@Shawhelp Yes, tech support told me there’s an outage. It’s not listed on the outages page so I’m not sure of the status other than I have no internet or TV
-
SIX
(@SIXTHREESIXNINE) reported
@saveonfoods Have you any tech support people? Trying to sort an issue with not being able to reach the login page through main internet, only mobile data can connect. Multiple browsers, w/ & w/o extension. Winnipeg/ @Shawhelp any thoughts?
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CanEHdian
(@Jun00n) reported
@ShawInfo @Shawhelp Thanks for lying to me by saying there is service to my place when it wasn't. And finally spoke to escalation, he promised me someone will call me today with eta when someone will be at the home with a bucket lift to attach from the telephone pole,
-
𝓝𝓪𝓵𝓲𝓷
(@roronoa_nalin) reported
@TrustDaSpocess @Shawhelp 2am and the wifi not working WHOS USING THE WIFI AT 2AM
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isaac - #HerroSZN 🇦🇺🇮🇹🇵🇫
(@TrustDaSpocess) reported
@roronoa_nalin @Shawhelp Damn u just like me fr
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Carley Struve
(@SewGoodca) reported
@Shawhelp What the heck? Service is completely down for the second day in a row! Landline, TV and internet.
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Jeff Schwanebeck
(@Seg_falt) reported
Bypassing @ShawInfo's garbage router and replacing it with @pfsense was a fantastic idea, now I have real internet controls and no forced shaw hosted page bs. Now only if they were like @TELUS and had fibre to the home....