Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 146
Edmonton, AB 95
Vancouver, BC 90
Surrey, BC 48
Winnipeg, MB 22
Toronto, ON 19
Coquitlam, BC 13
Victoria, BC 9
Medicine Hat, AB 8
Airdrie, AB 7
Burnaby, BC 7
Langley, BC 6
Sherwood Park, AB 5
Maple Ridge, BC 5
Richmond, BC 5
Saskatoon, SK 5
Kelowna, BC 4
Coquitlam, BC 4
Red Deer, AB 4
Montréal, QC 4
Cochrane, AB 3
North Vancouver, BC 3
Creston, BC 3
New Westminster, BC 3
Nanaimo, BC 3
West Kelowna, BC 2
Lethbridge, AB 2
Vermilion, AB 2
Canmore, AB 2
Mississauga, ON 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • honeykrull6r Karen Krull (@honeykrull6r) reported

    @Shawhelp any idea why I can’t access blue curve app? It’s 12:30 and I’m still up fighting with my teenagers because I can’t actually **** the wifi off 😡🤬

  • Noosiekins Vanessa (@Noosiekins) reported

    @kel_varn @Shawhelp Oh good to know. Nothing is fixed tho and they just keep pointing me over to chat with tech support... One can only talk to tech support so many times in a week.

  • Noosiekins Vanessa (@Noosiekins) reported

    @Shawhelp Looks like you guys got some maintenance happening in my area today. Should be interesting to see if it fixes things or make it worst

  • Mau_Orozco Mau Orozco (@Mau_Orozco) reported

    @Shawhelp Outage in North Vancouver, Capilano Mall area? Router blinking yellow.

  • adifood1234 Adi lally (@adifood1234) reported

    @ShaeJHarding @Shawhelp They told me to contcat support he tried to fix it but it’s still showing the same thing I think next best thing to do is wait till your contract is up and find a better company.

  • jerah Jerah (@jerah) reported

    @Shawhelp wifi is down in Castlegar, are there any maintenance work being done? Estimate of when it'll be back up again?

  • Lola_belle 3lola_belle (@Lola_belle) reported

    @ShawInfo You really don’t though, the service is terrible and your support is worse.

  • ShaeJHarding Shae Harding (@ShaeJHarding) reported

    @Shawhelp Have a look through your tweets….this is happening to a bunch of people. How does this get fixed? Not an article for me to read through with ideas that never woke. I’d like a solution! I have my tv currently in a system refresh but so far nothing has worked. Very frustrated!

  • MOVIEMAN2352 MOVIEMAN2352 (@MOVIEMAN2352) reported

    Anyone else with @ShawInfo having issues with no internet in yyc??

  • adifood1234 Adi lally (@adifood1234) reported

    @ShaeJHarding @Shawhelp Your not the only one I’m still having the same issue even after contacting support

  • opiatedforty9 Papa’s Delicate Condition (@opiatedforty9) reported

    @Shawhelp your guide is still laggy and slow

  • cardamomkayla Kayla (she/her) (@cardamomkayla) reported

    @Shawhelp It’s AT collections. I already had to speak with a customer representative who tried to gaslight me. It’s already had a closer look. It’s the fact that it happened due to awful communication from a COMMUNICATIONS company that’s infuriating. Do better #awfulcustomerservice

  • apang_ttc Adrian Pang (@apang_ttc) reported

    @Shawhelp still having internet problem in East Vancouver. Any updated eta on finishing maintenance?

  • adifood1234 Adi lally (@adifood1234) reported

    @ShaeJHarding @Shawhelp Next best thing to do is wait till your contract is over to switch to a better not worth paying 100s of dollars for this kind of experience Shaw fix your system.

  • callumisarobot cαʟʟυм ʙᴇɴᴇᴠɪᴇɴᴛᴏ 🌈 (ᴛᴀʏʟᴏʀ's ᴠᴇʀsɪᴏɴ) (@callumisarobot) reported

    Switching to @ShawInfo was the worst decision I've ever made 😒

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