Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 283
Calgary, AB 216
Surrey, BC 162
Edmonton, AB 140
Winnipeg, MB 33
Burnaby, BC 26
Coquitlam, BC 25
North Vancouver, BC 21
Toronto, ON 20
Victoria, BC 19
Red Deer, AB 16
Langley, BC 16
Sidney, BC 11
Montréal, QC 11
Coquitlam, BC 11
New Westminster, BC 10
Maple Ridge, BC 10
Port Coquitlam, BC 9
Abbotsford, BC 7
Sherwood Park, AB 7
Saskatoon, SK 7
Nanaimo, BC 6
Richmond, BC 6
Sault Ste. Marie, ON 6
Duncan, BC 6
Powell River, BC 5
Chilliwack, BC 5
St. Albert, AB 5
Nelson, BC 5
Parksville, BC 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • VSM0824 Vic S. Maan (@VSM0824) reported

    @NickelPickel32 @Shawhelp @ShawInfo There's issues in Coq./PoCo area. It's on their website now.

  • Jodi_LV Jodi (@Jodi_LV) reported

    @Shawhelp when is the outage for Calgary going to be resolved?

  • roachibugg ALRT (@roachibugg) reported

    @Shawhelp wifi down in Abbotsford? Been having issues all day. And off and on for the last week! Makes it hard to work 😔

  • FredNurke Chris Gordon (@FredNurke) reported

    Good morning @Shawhelp, what is a "temporary video stream error"? I see others noting a cable outage in Port Coquitlam at least.

  • LyndaK9Ko Lynda Robertson (@LyndaK9Ko) reported

    @ShawInfo my elderly neighbour spent an hour or more on the phone for his issue and asked for a technician to come out. Would pay for one to come out. Was told ask your grandkid to come help. #Crappy #lackofservice #notanoption

  • Kitsune__Alexis Alexis Somers (@Kitsune__Alexis) reported

    @ShawInfo It looks like there's an internet service outage affecting the City of Calgary. Any idea on when we can expect services to be restored?

  • ToddHeintz ☮️Reggiano’s Dad 🇨🇦 🇺🇦 (@ToddHeintz) reported

    @Shawhelp never. Ever ever use Shaw. Worst internet and service ever. DM me for details

  • VSM0824 Vic S. Maan (@VSM0824) reported

    @Shawhelp @ShawInfo Are there reports of Shaw Cable/Net issues in the Tri-Cities? #help

  • katetakespics Kate Woolley (@katetakespics) reported

    Nor should I have to spend tomorrow on the phone to unwind this mess with @ShawHelp and the collections company. But I will. There’s ZERO appreciation for customer time in this industry. Canadian Telecoms - we deserve better.

  • darlenebatoon lini⁷ (@darlenebatoon) reported

    @Shawhelp any wifi maintenance work in and around Bridlewood/Somerset area? our internet connection is down for an 1 hour now

  • shellacsister Still Helen for now (@shellacsister) reported

    @Shawhelp Is your e-mail server down? Mom & I are unable to access our e-mail accounts.

  • katetakespics Kate Woolley (@katetakespics) reported

    I didn’t want anything fancy, just something functional. They “couldn’t help” so I accepted an incredible deal with @TELUS, closed my @ShawHelp account & called to get a shipping label for the busted modem. I sent it back the next day. Tracking shows it arrived July 15th. 📦

  • TheJbug79 Jbug (@TheJbug79) reported

    @Shawhelp Given I have seen multiple people “report disruptions” now with the same issue, I suspect this is a delivery problem and not something to do with my location specifically.

  • darlenebatoon lini⁷ (@darlenebatoon) reported

    @Shawhelp any wifi maintenance work in and around Bridlewood/Somerset, Calgary area? our internet connection is down for an 1 hour now

  • bumbleprince bumble.prince (@bumbleprince) reported

    @Shawhelp hello, will this outage be fixed soon?

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