Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 279
Calgary, AB 204
Surrey, BC 156
Edmonton, AB 125
Burnaby, BC 29
Coquitlam, BC 26
Winnipeg, MB 26
North Vancouver, BC 20
Victoria, BC 19
Toronto, ON 18
Langley, BC 15
Red Deer, AB 14
Montréal, QC 13
New Westminster, BC 11
Sidney, BC 11
Coquitlam, BC 11
Port Coquitlam, BC 10
Maple Ridge, BC 10
Duncan, BC 7
Richmond, BC 7
Abbotsford, BC 7
Sherwood Park, AB 6
Nanaimo, BC 6
Powell River, BC 5
Chilliwack, BC 5
Creston, BC 4
Brampton, ON 4
Saskatoon, SK 4
St. Albert, AB 4
Medicine Hat, AB 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • HomerSakai Go Pack ARod12 MVP (@HomerSakai) reported

    @Shawhelp Any problem with some programs?

  • mckgn Michael MacKeigan (@mckgn) reported

    @Shawhelp is there an issue in west Calgary? My modem dropped of and has been blinking green for 20 minutes.

  • DCTFTW Ms. Donna (@DCTFTW) reported

    @Mickmac15085908 @Shawhelp Don't get me wrong I understand why companies do credit checks but I've been a customer of theirs for probably way more then a decade, why don't they just look at my account.

  • Heartweaver Heather Punkert (@Heartweaver) reported

    @Shawhelp Hi; is there an outage in the st.John’s area in wpg mb - my house just lost all power

  • roystonbruce Bruce Shearer (@roystonbruce) reported

    @Shawhelp I have no TV. I’ve reset my modem a couple of times with no result. Help!

  • camibeef Camille Musson (@camibeef) reported

    @Shawhelp Yes I have. Everyone on our street is having the same issue. Trying to get through to Shaw Business but have been on hold for some time.

  • KurianTharakan Kurian M. Tharakan (@KurianTharakan) reported

    @Shawhelp I did shoot you a DM last week; did not help me resolve this, you just managed to keep this in private. So now, let's keep this out here in the open. Why can't I see a menu of options before committing to a purchase? Does that make any sense to you? @ShawInfo

  • arias_armando Jose Armando Arias (@arias_armando) reported

    I’m done with @ShawInfo #Shaw this is the third time in this year with NO service! , last time was 6 days to attend my call in #northVancouver no empathy for customers

  • DCTFTW Ms. Donna (@DCTFTW) reported

    @Mickmac15085908 @Shawhelp I'm on a pay as you go problem is I don't have six hundred bucks or more for a new phone and that's where they get you.

  • KurianTharakan Kurian M. Tharakan (@KurianTharakan) reported

    @Shawhelp There are no pictures of my customer service issue with you. How could there be? I have been trying since last week to get someone senior in customer service to deal with my issue, but no luck. It appears that going into Twitter DM is a black hole. @ShawInfo

  • KurianTharakan Kurian M. Tharakan (@KurianTharakan) reported

    @ShawInfo are you serious? I can't see a list of menu options before I buy something from you? Very poor customer service. SMH. 3/3

  • amandaburkebiz Amanda Burke (@amandaburkebiz) reported

    @Shawhelp we need help! Have had major internet interruptions the last week. Much more than our recent help session. We were too busy during the week to talk to anyone but could this morning.

  • AndisonSullivan Egg (@AndisonSullivan) reported

    @Shawhelp Oh hey! The internets still ****!

  • adifood1234 Adi lally (@adifood1234) reported

    @maddyshumi @FitCityJordan @Shawhelp Um Telus is worst it took me 3 hours to reach someone lmao.

  • SpacemanDanR Dan (@SpacemanDanR) reported

    @Shawhelp hi, is there an internet outage in north vancouver? My modem says it's connected but there's no internet

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