Shaw Outage Map
The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 130 |
| Vancouver, BC | 90 |
| Edmonton, AB | 82 |
| Surrey, BC | 41 |
| Winnipeg, MB | 18 |
| Toronto, ON | 15 |
| Coquitlam, BC | 9 |
| Burnaby, BC | 8 |
| Victoria, BC | 7 |
| Medicine Hat, AB | 6 |
| Red Deer, AB | 6 |
| Airdrie, AB | 6 |
| Langley, BC | 6 |
| Richmond, BC | 5 |
| Saskatoon, SK | 5 |
| Montréal, QC | 5 |
| Creston, BC | 4 |
| New Westminster, BC | 4 |
| Abbotsford, BC | 4 |
| Coquitlam, BC | 3 |
| Maple Ridge, BC | 3 |
| Brampton, ON | 3 |
| North Vancouver, BC | 3 |
| Sherwood Park, AB | 3 |
| Nanaimo, BC | 3 |
| Kelowna, BC | 2 |
| Port Moody, BC | 2 |
| Port Coquitlam, BC | 2 |
| Penticton, BC | 2 |
| Powell River, BC | 2 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
-
ronno
(@ronproulx) reported
@Shawhelp Re outage thing, how can one see “here is a map with all the Shaw outages shown on the map” “ it updates as outages stop or start”
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*** Harman
(@harman1954) reported
@Shawhelp here we go again channel 624 is supposed to be Montreal at Dallas. It is not working
-
Fong
(@lfongsterdiablo) reported
@ShawInfo @Shawhelp is there work going on in the Cochrane area. Our network has dropped 3 times in the last few hours.
-
Jeff Schwanebeck
(@Seg_falt) reported
Bypassing @ShawInfo's garbage router and replacing it with @pfsense was a fantastic idea, now I have real internet controls and no forced shaw hosted page bs. Now only if they were like @TELUS and had fibre to the home....
-
David Weevers
(@dweevers) reported
@Shawhelp are there problems with TV in Calgary atm? Keep getting the sorry we're having trouble error/message
-
SIX
(@SIXTHREESIXNINE) reported
@saveonfoods Have you any tech support people? Trying to sort an issue with not being able to reach the login page through main internet, only mobile data can connect. Multiple browsers, w/ & w/o extension. Winnipeg/ @Shawhelp any thoughts?
-
Janette Scott 🇨🇦
(@winemgr) reported
@Shawhelp It’s only channel doing this so what about the signal?
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Erin Joslin 🇨🇦
(@erin_joslin) reported
Hey @ShawInfo, as a loyal customer of yours, you got a better offer? Happy to change.
-
🧜♀️ Pfatelynn, the thrice vaccinated
(@FrostedSiren) reported
It'd be ******* great if any of the three @ShawInfo support people I've talked to in the past hour had actually comprehended my issue instead of making me go around in circles AND I STILL CAN'T SET UP MY ROUTER
-
*** Harman
(@harman1954) reported
@Shawhelp Can you check nhl Center ice again channel 624 and 627 are not working
-
Kari Pedersen
(@kari_elin) reported
@Shawhelp is there an outage in NE Calgary - Bridgeland?
-
𝓝𝓪𝓵𝓲𝓷
(@roronoa_nalin) reported
@TrustDaSpocess @Shawhelp 2am and the wifi not working WHOS USING THE WIFI AT 2AM
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Tim Bray 💉💉💉🎉
(@timbray) reported
@Shawhelp Shaw internet is out of service in Vancouver Mount pleasant and Riley park.
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*** Harman
(@harman1954) reported
@Shawhelp hi I did as you asked and channel 624 still not working. This happened a couple days ago and your technicians had to do something
-
Yus Yorhead
(@Koodo97749928) reported
@Shawhelp It happened again tonight. Unable to toggle Privacy settings in the Shaw Home Phone service section on your website. I go there at least once a day. My guess is you'll say it's working when you see this tweet without actually investigating why the feature was unavailable.