Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 130
Vancouver, BC 91
Edmonton, AB 82
Surrey, BC 41
Winnipeg, MB 18
Toronto, ON 15
Coquitlam, BC 9
Burnaby, BC 8
Victoria, BC 7
Medicine Hat, AB 6
Red Deer, AB 6
Airdrie, AB 6
Langley, BC 6
Richmond, BC 5
Saskatoon, SK 5
Montréal, QC 5
Creston, BC 4
New Westminster, BC 4
Abbotsford, BC 4
Coquitlam, BC 3
Maple Ridge, BC 3
Brampton, ON 3
North Vancouver, BC 3
Sherwood Park, AB 3
Nanaimo, BC 3
Kelowna, BC 2
Port Moody, BC 2
Port Coquitlam, BC 2
Penticton, BC 2
Powell River, BC 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • itstiffvnyy Tiffany (@itstiffvnyy) reported

    @ShawInfo I’ve been in contact with your customer service representatives 3 times now in the past month. All 3 times I’ve been treated poorly with rude attitude. What is this customer service?

  • KTKCAD KTKCAD (@KTKCAD) reported

    @JustinTrudeau @ShawInfo @Rogers if the idea of Rogers and Shaw merging to improve infrastructure is something you like then allow Verizon and T-Mobile ,AT&T into the market. We wold get both infrastructure and low cost service. We need more choice not less.

  • CarfreeHighway Captain Chaos (@CarfreeHighway) reported

    @Shawhelp Well I have tried all the tips to no avail. It is only happening on Channel 230, live or recorded. Not on any other channels so I shall contact Tech Support in the morning.

  • joe_nascar Joe Nascar (@joe_nascar) reported

    @ShawInfo You mean worst don't you ???

  • matthewtravels Matthew Sinclair (@matthewtravels) reported

    I have traveled the world. You are by far one of the worst companies for service in terms of high speed internet and cable/on-demand TV. Abysmal. There are dictatorships that deliver better than you do. @Shawhelp

  • VManjeshwar Vinay Manjeshwar (@VManjeshwar) reported

    @Shawhelp Hello, my internet seems to be slow, could you please check connectivity issues on your end, have sent a DM.

  • AntigothTCO Brian Mitchell (@AntigothTCO) reported

    @Z3R05UM @ShawInfo Satellite Internet? You poor bastard.

  • vetschie Cam Vetsch (@vetschie) reported

    @Shawhelp What’s going on with your service today? Multiple irritating interruptions of signal on several channels...

  • masonstcc Jonathan Mason (@masonstcc) reported

    Since @RogersHelps bought @Shawhelp can I combine my cell phone and cable packages? Will I save money? I'm due for a phone upgrade, have hesitated switching phone to Shaw due to perceived decreased coverage and service.

  • TimKBryantYEG expect non sequiturs (@TimKBryantYEG) reported

    @Rogers @ShawInfo Bull ******* ****. We’re going to see the same ****** service and we’re going to keep getting gouged by you parasites. No one in their right mind thinks this merger is a good idea.

  • sandher1 Gary Sandher (@sandher1) reported

    @Shawhelp is there an outage im surrey ??

  • AntigothTCO Brian Mitchell (@AntigothTCO) reported

    Dear @ShawInfo your home technical support experience is a maddening loop.

  • adamkblat Adam Kierszenblat (@adamkblat) reported

    Just had a 45 minute training session for work that I had to restart with only a few slides left due to @ShawInfo awful internet. More than one person using the internet in the house at once, no that's too much for us to handle. Makes writing articles really fun as well.

  • ES_Studios Christopher Woudstra (@ES_Studios) reported from Pender Island, British Columbia

    @Shawhelp @ShawInfo so I took all the steps advised via an offline DM help desk session...after 2 hours of wasted time the only answer given to me was an upgrade? Apparently we have a 1Mbps/0 internet speed for $66! And I can “upgrade” to 5/1? And that’s my best option?

  • labyxo TeamLabyxo (@labyxo) reported

    @ShawInfo helps me a lot. Except that I don't solve my problems

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