Shaw Outage Map
The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 142 |
| Edmonton, AB | 93 |
| Vancouver, BC | 90 |
| Surrey, BC | 45 |
| Winnipeg, MB | 23 |
| Toronto, ON | 19 |
| Coquitlam, BC | 13 |
| Victoria, BC | 8 |
| Medicine Hat, AB | 8 |
| Airdrie, AB | 7 |
| Burnaby, BC | 7 |
| Langley, BC | 6 |
| Sherwood Park, AB | 5 |
| Maple Ridge, BC | 5 |
| Richmond, BC | 5 |
| Saskatoon, SK | 5 |
| Coquitlam, BC | 4 |
| Red Deer, AB | 4 |
| Montréal, QC | 4 |
| Cochrane, AB | 3 |
| Kelowna, BC | 3 |
| North Vancouver, BC | 3 |
| Creston, BC | 3 |
| New Westminster, BC | 3 |
| Nanaimo, BC | 3 |
| Lethbridge, AB | 2 |
| Vermilion, AB | 2 |
| Canmore, AB | 2 |
| Mississauga, ON | 2 |
| Abbotsford, BC | 2 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
-
Ahad Sarraf
(@sarrafshirazi) reported
@Shawhelp internet got disconnected at my home this morning. Chatted with customer support, the earliest appointment is for Wednesday. And now I am waiting on the phone for past couple of hours to talk to someone. You guys know internet in these days are essential services
-
Graham Maclagan
(@GMaclagan) reported
@Shawhelp Just wondering if I could get some wifi help
-
Angry Turtle
(@AngryTurtle_Liz) reported
@Shawhelp #shawsucks Give a telecom company 2 weeks notice to move into a new place and they still leave you high and dry without internet for 3 days cause they couldn't have sent a tech to hook it up on time 0/10 never go with shaw if they're an option
-
Boltzmann's Brain
(@stringythings) reported
@Shawhelp Your support person told me that i don't matter. Why do you think i came to witter to voice my complaint?
-
TJAlfred12
(@TAlfred12) reported
@Shawhelp more service disruptions. Would have been nice to have some kind of notice. Zero communication. #shaw
-
Ahad Sarraf
(@sarrafshirazi) reported
@Shawhelp Well, finally got through. It seems the earliest appointment is Wednesday morning, simply unacceptable and too late given internet is an essential service. Cancelling my contract.
-
Sabri
(@max66666) reported
from
Winnipeg, Manitoba
@Shawhelp St.Vital Winnipeg, Hydro restored 5 hours ago and you say as soon the power restored the internet will be back, If I don’t pay the bill you will cut the service in the same minute, but when it’s from your side , no problem we have to wait
-
Phil
(@winnipeg1975) reported
@ShawInfo the service you provide truly is awful. I think it’s time to switch and be done with you forever.
-
Boobug B
(@BoobugB) reported
@Shawhelp Internet keeps going on and off in Edmonton Evansdale area. Problem at Shaw? Not list on your website as an outage.
-
SonicDude
(@mitchc45856190) reported
@Shawhelp Just watching Pennywise and the tv screen froze for 10 seconds. Then went black for 2 minutes then came back. Then 5 minutes later went black again. Sure would have been nice if that Shaw tech came during the appointment time today to fix the signal strength issue.
-
outdoors
(@loves2hunt1) reported
@Shawhelp Looks like support is as useless as your internet
-
Lainey
(@bainer_m) reported
I’m in south Edmonton. @Shawhelp I’ve rebooted my router and it’s still not back. Is there an issue? None reported on your site. #shawinternet
-
Ray Morgan
(@RayzerRamone) reported
@Shawhelp Yah, you guys failed giving us help with our internet outage. No connection for 5 days is not acceptable and that is if the tech shows up when their suppose to... we are trying to work from home here and you guys have screwed us over. #shawfail
-
Boobug B
(@BoobugB) reported
@Shawhelp Having problem with wifi. Have disconnected cable and power lines to modem, waited 1 min, then reconnected twice. First time it worked for 20 min, then stopped again.
-
Scott Bee "Snarky"
(@barkes99) reported
@Shawhelp outage at 5995 237A ST Langley bc? Do you know how long?