Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 154
Edmonton, AB 97
Vancouver, BC 94
Surrey, BC 53
Winnipeg, MB 21
Toronto, ON 20
Coquitlam, BC 14
Victoria, BC 8
Medicine Hat, AB 8
Langley, BC 7
Airdrie, AB 7
Burnaby, BC 7
Nanaimo, BC 5
Sherwood Park, AB 5
Maple Ridge, BC 5
Richmond, BC 5
Saskatoon, SK 5
Kelowna, BC 4
Coquitlam, BC 4
Montréal, QC 4
Guelph, ON 3
West Kelowna, BC 3
Cochrane, AB 3
North Vancouver, BC 3
Red Deer, AB 3
Creston, BC 3
New Westminster, BC 3
Comox, BC 2
Lethbridge, AB 2
Vermilion, AB 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • whalespine Tim Beck (@whalespine) reported

    @Shawhelp Experiencing internet outage in Cochrane area. Rebooted everything but still no internet connection.

  • millhist Unicorn Color Specialist (@millhist) reported

    @Shawhelp just had bad pixelization and the cable box just froze. Outage?

  • winnipeger365 Pierre (@winnipeger365) reported

    @Shawhelp Was with tech support 3 times and had a tech out Thursday morning.....they said levels are "perfect from their end" and there's nothing they can do. I'm just posting to say I'm done and as soon as I can, I'm going somewhere else.

  • kaclk Kayle Clark (@kaclk) reported

    Really pissed off at @ShawInfo right now. Even through Apple supports it, Shaw Mobile will not support an eSim transfer to a new phone for nebulous reasons that sounds like they just didn't implement it.

  • graciestyle2 @graciestyle (@graciestyle2) reported

    @Shawhelp another day, the same story. Even @CKNW is failing. I do the work as a customer, explain, ask for hardware and installation yet nothing. Worst service this year in almost 15 years as a customer. So disappointing

  • romeospence 𝒓𝒋 𝒅𝒆𝒆 𝒃𝒂𝒓𝒃𝒆𝒓 (@romeospence) reported

    @ShawInfo @Shawhelp just saying u guys have the worst phone Company I switched from @Bell to get treated bad okay .I hope nobody else switched and come to y’all #fuckshaw

  • MeetJattana Jasmeet Singh (@MeetJattana) reported

    @Shawhelp Hi, I applied for a new home internet connection on 17th September 2021. Technician came for installation on 18th but couldn’t complete the installation as he said a drop-out needs to be installed outside your house. But after that I’m calling shaw technical support almost

  • Noosiekins Vanessa (@Noosiekins) reported

    @Shawhelp No need. I have contacted you guys many times and chatted with tech many times. Problem have never been resolved.

  • swill7 Sheryl Williamson (@swill7) reported

    @Noosiekins @Shawhelp Pausing, skipping, dropping audio; delay on controls; can access Netflix. It’s terrible!

  • ryanbastiencpga Ryan Bastien (@ryanbastiencpga) reported

    @ShawInfo why does your customer service suck so bad? Every time I asked to speak to a manager I get out on hold for hours while they search for someone. Great way to treat customers.

  • RegBains Reggie Bains (@RegBains) reported

    @Shawhelp I’m in Langley BC. Is Shaw home internet down ? If so, for how long ?

  • kalxite Emissary of the Galacticalists (@kalxite) reported

    @Shawhelp Wrap up? You mean you wrapped up and terminated my service. The intermittent service is no associated with a corresponding intermittent invoice notification

  • MortTheBird MortTheBird (@MortTheBird) reported

    @Shawhelp @AItotheKO I am still having issues with the same problem.

  • kehler_karen Karen Kehler 🇨🇦🍷🌼🌈 (@kehler_karen) reported

    @Shawhelp sucks!!! They don’t respond and can’t find any answers to why no Shaw cable or internet for 45 minutes now.

  • swill7 Sheryl Williamson (@swill7) reported

    @Shawhelp No, this is much more than an isolated issue. It’s been the last couple of weeks & is getting worse. Even delays/skipping on recorded programs.

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