Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 335
Calgary, AB 270
Edmonton, AB 189
Surrey, BC 183
Winnipeg, MB 44
Burnaby, BC 27
Coquitlam, BC 27
Toronto, ON 25
Victoria, BC 23
North Vancouver, BC 22
Langley, BC 18
Red Deer, AB 18
Sidney, BC 11
Maple Ridge, BC 11
Sault Ste. Marie, ON 11
Montréal, QC 10
New Westminster, BC 10
Port Coquitlam, BC 10
Coquitlam, BC 10
Sherwood Park, AB 9
Nanaimo, BC 9
Richmond, BC 9
Saskatoon, SK 9
Lethbridge, AB 8
Duncan, BC 6
St. Albert, AB 6
Nelson, BC 5
Abbotsford, BC 5
Creston, BC 5
Fort McMurray, AB 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • VenoM4VendettA زهرمار (@VenoM4VendettA) reported

    Ordered Home Internet from Shaw Last Monday. It supposed to take 2 days. Got the modem on Sunday and guess what! it wasn't worked! they said they will send a technician on Wednesday! (10 days later!) Worst support and experience ever, DO NOT GO WITH SHAW @ShawInfo @Shawhelp

  • paris0a Paris (@paris0a) reported

    @Shawhelp how can you justify making your clients wait 2 weeks for a tech appointment to setup Int in a pandemic where we communicate through internet?! Worst service!

  • Burgundavia Corey Burger (@Burgundavia) reported

    Hey @Shawhelp @ShawInfo - you provided me a new modem & are now refusing to support it #fail

  • BeccPepp Becca (@BeccPepp) reported

    @Shawhelp my wifi is down and i have a meeting at 4:30! are you kidding me?! your website says scheduled maintenance for 2 hours but i wasn’t notified. People have to work from home this is insane!

  • thivierr Robert Thivierge (@thivierr) reported

    @Shawhelp is there an outage on thunder Bay. Internet is going on and off over and over in last half hour

  • autumnfalls89 Emily (@autumnfalls89) reported

    Anyone else having issues with @Shawhelp in NE Calgary? I have had no internet for close to an hour now.

  • GirlLovesGloss Jaime (@GirlLovesGloss) reported

    You know what REALLY ******* sucks? When your idiot upstairs neighbors flood your home... for the SECOND time him less than a year. And it knocks out the internet which you need to work. And @Shawhelp can’t send someone for a WEEK

  • anon_anon6 . (@anon_anon6) reported

    @Shawhelp I'm having the same problem. What's the fix for it, @Shawhelp?

  • BCBladesman Jason (@BCBladesman) reported

    @ShawInfo nicely done. Sell me on a better service and send me a modem with only 2 Ethernet ports and nothing else available. Your customer service continues to inspire me.

  • Kristin__Wilkes Kristin Wilkes (@Kristin__Wilkes) reported

    @Tracy_M_Evans @ShawInfo @Shawhelp And yet if you sign up as a new customer, you can pick up a modem from the retail location nearest you that same day. It's really mind-boggling how poor the cs is (though to be fair, I've had the same experience at the other major telco in Canada..)

  • RealMed3 RealMed3 MD👨‍⚕️🇨🇦💅🏽 (@RealMed3) reported

    @ErithacusRubec @Shawhelp Great, so you’re saying Telus is just as bad as Shaw. Tbh I’d switch to Telus if it were an option in my area, but alas I am stuck with unreasonable @ShawInfo

  • AlNlOM ainiom (@AlNlOM) reported

    @TekSavvyNetwork or @TELUS please get in touch as I’d like to switch over from @Shawhelp (9 yr customer). They have really let me down in the midst of a global pandemic. Something I won’t ever forget. Zero values on their part.

  • QuirkyGirl69 QuirkyGirl (@QuirkyGirl69) reported

    You know what the most screwed up thing is? @Shawhelp @ShawInfo After me, giving my name, phone number & address they will NOT help you unless you give your Postal Code! I kid you not. How is that a security feature? Seriously. Anyone can Google a Postal Code. How insane.

  • greenthumbmama Barbara Neitzel (@greenthumbmama) reported

    @Shawhelp been having an issue with internet cutting out since about 1:00AM

  • patzaph It’s Pat! (@patzaph) reported

    I feel like ever since the Rogers buyout announcement, our @ShawInfo hardware has just given up. Third time in a week I’ve had to reset the damn box for no good reason, and the remote just randomly unpaired from everything it was controlling.

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