Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 286
Calgary, AB 217
Surrey, BC 162
Edmonton, AB 141
Winnipeg, MB 33
Burnaby, BC 26
Coquitlam, BC 25
North Vancouver, BC 21
Toronto, ON 20
Victoria, BC 19
Red Deer, AB 16
Langley, BC 16
Sidney, BC 11
Montréal, QC 11
Coquitlam, BC 11
New Westminster, BC 10
Maple Ridge, BC 10
Port Coquitlam, BC 9
Richmond, BC 7
Abbotsford, BC 7
Sherwood Park, AB 7
Saskatoon, SK 7
Nanaimo, BC 6
Sault Ste. Marie, ON 6
Duncan, BC 6
Powell River, BC 5
Chilliwack, BC 5
St. Albert, AB 5
Nelson, BC 5
Parksville, BC 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • pizzacomingsoon pizzacomingsoon (@pizzacomingsoon) reported

    SUPER DISAPPOINTED IN @ShawInfo @Shawhelp, A GIANT CORPORATION WHO HAS NO PROBLEM SCREWING OVER SMALL BUSINESSES WITH SERVICE INTERRUPTIONS THAT KILL OUR DEBIT / CREDIT TERMINALS. PLEASE CONTACT US.

  • Meeko33 Michelle (@Meeko33) reported

    Ugh. @Shawhelp screwed up my renewal, so I was forced to renew for $5 more than I was told on original call. They never actually renewed the 2 year plan. Person gave me $50 Bill credit, but still I’ll pay an extra $70 than I should have over the course of 2 years. Frustrating.

  • honey_dangerous McMermaid (@honey_dangerous) reported

    @Shawhelp my service is out. Been almost an hour 😑

  • BanksAleana Aleana (@BanksAleana) reported

    @ShawInfo very disappointed with how you have handled a 20+ year customer. No customer loyalty at all.

  • jordanborth Jordan Borth (@jordanborth) reported from Ganges, British Columbia

    @ShawInfo considering Shaw Mobile supports eSIM, is there plans to support cellular Apple Watch?

  • Jaspree02912742 Jaspreet Singh 🇨🇦 (@Jaspree02912742) reported

    @Shawhelp I'm paying every month for ****** internet, all the time is internet down. Right now I feel like why I chose your service? It's a pretty horrible service to be honest.

  • deirdrestatham Deirdre Statham (@deirdrestatham) reported

    @CRoughfoot @Shawhelp All of City Park is out. It started after a brief power outage (at least on 4th Ave). Might have been construction related, perhaps?

  • internetashley bajoran militia officer (@internetashley) reported

    @Shawhelp The website not confirmed there’s an outage in my area but there’s no details on the outage page on the website. Any insight? I am located in downtown Vancouver.

  • CalgaryBluesky 🌤️CalgaryBluesky 🇨🇦🇸🇰 ♥️💉💉💉🤬Shaw (@CalgaryBluesky) reported

    @Shawhelp NO. Because every time I do that, and it's been multiple times now, I get the run around and then a "there's nothing they're going to do" anyway. Just a waste of my time. And that's after escalation. So NO. As soon as my contact is up you've lost me as a customer for good.

  • SteveD71 Steve D (@SteveD71) reported

    @Shawhelp Currently using another provider’s service. Two technicians and a cable repair person have tried to fix it but no luck. Tech today referred it back to cable repair again today. I said I need the internet home phone and wifi

  • KimLoy33 Phd (@KimLoy33) reported

    @ShawInfo once again crappy Shaw modem is not working. Tech looked at it a while back, gave us a “refurbished” POS and once again it’s not working

  • pizzacomingsoon pizzacomingsoon (@pizzacomingsoon) reported

    @Shawhelp Phone support was no help. Can you have someone reach out?

  • craftybeermomma Laura Coles (@craftybeermomma) reported

    Moving from a so called "middle/upper class to a "lower/middle" class neighbourhood... @ShawInfo quality is worse...insurance went up by $110 a MONTH. System is to make rich stay rich & can stream/watch what they want at high quality while the rest of us stay poor with pixel TV.

  • Blokeblak Dhavak🏃🇨🇦🇮🇳 (@Blokeblak) reported

    @Shawhelp Internet outage in Surrey 152 st and Hwy10 area. Update please.

  • Roni_JDM Rhonda Inkster (@Roni_JDM) reported

    @Shawhelp My cable box went out 45 minutes ago, assuming it was doing an update … it has not come back on. We’ve tried a few of the obvious, pressing the power button, etc … anyway you can help?

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