Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 316
Calgary, AB 253
Edmonton, AB 205
Surrey, BC 173
Winnipeg, MB 50
Toronto, ON 36
Burnaby, BC 27
Victoria, BC 24
North Vancouver, BC 22
Coquitlam, BC 20
Red Deer, AB 14
Sault Ste. Marie, ON 13
Langley, BC 13
Saskatoon, SK 12
New Westminster, BC 11
Sidney, BC 10
Sherwood Park, AB 10
Port Coquitlam, BC 10
Nanaimo, BC 9
Richmond, BC 9
Montréal, QC 9
Coquitlam, BC 9
Maple Ridge, BC 9
Abbotsford, BC 9
Lethbridge, AB 7
West Kelowna, BC 6
St. Albert, AB 5
Creston, BC 5
Thunder Bay, ON 5
Mississauga, ON 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • juliotrestel Julio Torres-Tello 🇪🇨 🇨🇦 (@juliotrestel) reported from Saskatoon, Saskatchewan

    @Shawhelp second time in less than two days that I am not having internet access. Your service used to be good.

  • laurelcmc Laurel McIntyre (@laurelcmc) reported from Sidney, British Columbia

    @Shawhelp Trying day for my neighbors & business folks on the Saanich Peninsula. I was 12 minutes on hold to report this major outage - not good. However it was resolved within 10 minutes of reporting. Good.

  • BenAngus Ben (@BenAngus) reported from Edmonton, Alberta

    For the first time in ages, someone just assumed my partner was a women in conversation. Wasn't expecting it to be a customer service agent from @Shawhelp when I was looking at Shaw Mobile, but here we are.

  • TheHeistMonkey Heist (@TheHeistMonkey) reported from Surrey, British Columbia

    @Shawhelp any service interruptions in South Surrey British Columbia? Last 30 minutes blinking green light on my router.

  • corbettdoug Doug Corbett (@corbettdoug) reported from Port Coquitlam, British Columbia

    @Shawhelp can someone please call me as a truck just knocked a cable down in front of my house. 3970 cedar drive Poco. 6947628993. Doug

  • MHClark2617 Mary-Helen Clark (@MHClark2617) reported from Edmonton, Alberta

    Can any #yeg peeps tell me their thoughts on @ShawInfo? My @TELUS internet has been out for 7 hours after I was told the issue was resolved and I need a new provider.

  • sunny4winnipeg Sunny Singh (@sunny4winnipeg) reported from Winnipeg, Manitoba

    Another day of wait and disappointment even after initial response by @ShawInfo to send DM. Is @BellMts @TELUSsupport different when it comes to internet service???

  • TRempel604 Travel by Rempel (@TRempel604) reported from Whistler Creek, British Columbia

    @McJohnson922 @Shawhelp It is very broken. I am getting the same prompt as well.

  • lexi_applebum 🦈💍Mrs. A-Cakes Shark💍🦈 (@lexi_applebum) reported from Edmonton, Alberta

    @CraveHelp @Shawhelp we're having the same issue, Crave will not load in any browser on our PC

  • Sean_in_Calgary Sean (@Sean_in_Calgary) reported from Calgary, Alberta

    @Shawhelp are there issues in Hawkwood area of Calgary?

  • ozzman_66 Rob McKenzie (@ozzman_66) reported from Abbotsford, British Columbia

    @Shawhelp my cable and internet service has been out for almost three hours now. Missing a playoff hockey game here

  • Harpe97 ChiefBadger 37-25-9 (@Harpe97) reported from Beaumont, Alberta

    @ellraekrkr @jkenney @ShawInfo It’s still a huge issue in 2020, but not talked about much. Until this happens, I’ll die on this hill. Basic needs man, basic needs. Canada 🇨🇦, great country, to a degree. Wifi for everyone! Like Oprah.

  • darcy_armitt Darcy Armitt (@darcy_armitt) reported from Winnipeg, Manitoba

    @ShawInfo my 84 yr old mother was charged $300 for cable box 5 days after cancelling service. Waiting 11 weeks now for refund box returned 1 week after cancellation. Way to go jerks! #shittyservice #bigtelecom

  • PatronTqila Dan (@PatronTqila) reported from Airdrie, Alberta

    @ShawInfo I got the 300mbps and I can’t even pass 100. The GIG package would give maybe 300mbps.. QUIT THROTTLING MY DAMN INTERNET CONNECTION

  • TRempel604 Travel by Rempel (@TRempel604) reported from Whistler Creek, British Columbia

    @Shawhelp Is your system down? Can’t login. What’s error 54

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