Shaw Outage Map
The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Vancouver, BC | 378 |
Calgary, AB | 261 |
Edmonton, AB | 222 |
Surrey, BC | 188 |
Toronto, ON | 106 |
Winnipeg, MB | 53 |
Coquitlam, BC | 44 |
Burnaby, BC | 36 |
Victoria, BC | 33 |
Coquitlam, BC | 22 |
Nanaimo, BC | 21 |
North Vancouver, BC | 21 |
Saskatoon, SK | 19 |
Langley, BC | 17 |
Brampton, ON | 17 |
Richmond, BC | 16 |
Sherwood Park, AB | 15 |
Montréal, QC | 12 |
Mississauga, ON | 12 |
Port Coquitlam, BC | 12 |
Red Deer, AB | 12 |
Parksville, BC | 11 |
Kelowna, BC | 10 |
Duncan, BC | 10 |
New Westminster, BC | 9 |
Sault Ste. Marie, ON | 9 |
Maple Ridge, BC | 9 |
London, ON | 9 |
Kitchener, ON | 8 |
Thunder Bay, ON | 8 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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ABALI (@G_ABALI_S) reported from Vancouver, British Columbia
I will not delete this message until my problem resolves. @Shawhelp
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Tri (@geekdad604) reported from North Vancouver, British Columbia
@Shawhelp a tech wasn’t able perform our install during our scheduled appointment last week and Shaw didn’t reschedule my port out - now my internet is down. I’m WFH and need connectivity. Help!
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Paul Cooper (@WhiskeyCoop) reported from Winnipeg, Manitoba
@Shawhelp Good Morning! Are there currently any outage issues in Crescentwood/Armstrong’s Point area. Seem to have lost the internet.
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Tazim Damji (@tazimdamji) reported from North Vancouver, British Columbia
@Shawhelp hi my modem seems to be down 😣
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Jacob Phillips (@JacobJPhillips) reported from Winnipeg, Manitoba
@Shawhelp I’ve Already Sent It In DM. It’s Also The Exact Same As Every Week I Have To Complain About Speed Issues Over 2 Years.. You Have The Notes.
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Thomas Gautreau (@TomGautreau) reported from Vancouver, British Columbia
Dealt with Shaw for forty yrs and thought would give Telus a try on a new service. BIG MISTAKE ! Mon. I called C/ S they told me they would call me in 48 hours or less to deal with problem. No call. @TELUS @Shawhelp Telus customer service offshore. Shaw is in Canada.
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Steve (@swonder77) reported from North Saanich, British Columbia
@Shawhelp on demand not working for a few days now , but you managed to send me my bill. Good luck collecting my payment. 🤬
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LDH74 (@LDH74) reported from Calgary, Alberta
It's pretty damn sad that I can game without disconnects in a hotel room better than I can in my own damn house...@Shawhelp
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Kim Q (@KimmieQ10) reported from Edmonton, Alberta
@Shawhelp need your help! Trying to help my Mom out. Please check your Dm!
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John Kerby (@JKerby_88) reported from St. Albert, Alberta
@Shawhelp Internet is crap today too many people on it
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Vicki McLeod (@vicki_mcleod) reported from Nanaimo, British Columbia
Hey @Shawhelp - been trying to get someone to help my self-isolating 80 y/o mama to get some HBO/Crave or Netflix add-one onto her Shaw account for her smartTV - she needs to do this via telephone. Pls help. DMd you yesterday
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Bryn Morgan Williams (@brynmw) reported from Vancouver, British Columbia
Great. @ShawInfo cable tv down and next available support is next Saturday. No tv for a week would be okay, if I was at school, but it’s Spring Break!!! Time to rethink cable tv and go interwebby.
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Raj Dhaliwal (@rdhaliwal84) reported from Surrey, British Columbia
@ShawInfo going on a day and half without services. Apparently it’s been escalated but staff can’t give me any answers....very frustrating that they can’t provide me with any answers. Not even a single call from anyone at Shaw. #angrycustomer #complaint #vancouver
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William Rivers (@truckguy77) reported from Kneehill County, Alberta
@Shawhelp consulted with Shaw professionals at a retail outlet 2 wks ago with my addrs. Was assured it would be plug n play as there is already Shaw service there. The plan was to pick up the router on the 24th now I am concerned I won’t be able to do that
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Monique Cloutier (@cloutier68) reported from Vancouver, British Columbia
@stephenbraverm1 @Jen_Newsted @Shawhelp I could use an upgrade for my internet too. Never seems to get around to do this though.