Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 276
Calgary, AB 206
Surrey, BC 163
Edmonton, AB 132
Burnaby, BC 30
Coquitlam, BC 29
Winnipeg, MB 22
Toronto, ON 21
Victoria, BC 20
North Vancouver, BC 20
Langley, BC 16
Red Deer, AB 14
Montréal, QC 12
Maple Ridge, BC 11
Coquitlam, BC 11
New Westminster, BC 11
Sidney, BC 11
Port Coquitlam, BC 10
Richmond, BC 9
Duncan, BC 7
Abbotsford, BC 7
Nelson, BC 6
Nanaimo, BC 6
Sherwood Park, AB 6
Creston, BC 5
Saskatoon, SK 5
Powell River, BC 5
Chilliwack, BC 5
St. Albert, AB 4
Parksville, BC 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • JakKohh JakKohh (@JakKohh) reported

    @ShawInfo **** customer service should be your specialty

  • 2ofpane Amy Hills (@2ofpane) reported

    @MelodramaBabs @paul_patton @Shawhelp Meaning your internet is down? Or sluggish?

  • Trevor_Moeller Trevor Moeller (@Trevor_Moeller) reported

    @Shawhelp is the weather affecting the signal or something? Feed has been choppy all day regardless of the channel

  • SimonMatijas Simon Matijasevic (@SimonMatijas) reported

    I have been waiting on hold for Shaw @ShawInfo for about an hour and a half. Clearly customer service is a priority.

  • Shakespeare604 Tanev's Grill (@Shakespeare604) reported

    @Shawhelp Oh believe me, I've tried. Spent far too many hours on the phone and chatting with them. The coverage stinks, they can't fix that.

  • MelodramaBabs Babs (@MelodramaBabs) reported

    Anyone else in #yyc (SouthEast) having internet connection issues? @Shawhelp (@2ofpane)

  • coolbrowndude coolbrowndude (@coolbrowndude) reported

    @Shawhelp how do you get real help?! Having internet issues since January 15th and have not received any except to reboot my modem. After 20 years I am ready to leave.

  • stkt2ya2 Rick L. 🇨🇦 (@stkt2ya2) reported

    @Shawhelp You should be embarrassed with how awful your customer service is. In the last month I've spent 6+ hours of my time trying to address billing issues. So far today, I've spent 30 mins waiting for a response, and when I finally get one, the call gets disconnected after...

  • MelodramaBabs Babs (@MelodramaBabs) reported

    @2ofpane @paul_patton @Shawhelp And down again.

  • J_NO_VLOGS J-NO aka Justin (@J_NO_VLOGS) reported

    @Shawhelp my tv not working but phone and internet are.

  • Trevor_Moeller Trevor Moeller (@Trevor_Moeller) reported

    @Shawhelp If the answer is no, then there's no need I know the issue and nothing can be done

  • kf204 Kyle Foxworthy (@kf204) reported

    @Shawhelp Can you help by explaining why I've received a letter from a collections agency dated January 28th? For equipment that Canada Post has tracked as delivered on December 21st? That i confirmed with your rep on January 20th, that you had received. Scam?

  • MnejingWoW Mnejing (@MnejingWoW) reported

    Thanks @Shawhelp for no notice 6 hour maintenance. Super happy that my night off I have nothing to do. Can you guys remind me why ******** I haven't bailed on you for Telus yet?

  • accordingtomio M. (@accordingtomio) reported

    @Shawhelp can we chat? I am having internet issues, and have been for the past week.

  • CathleenShipley Cate Shipley (@CathleenShipley) reported

    @Shawhelp why has there been frequent outages in south Calgary? I’m trying to work from home and it’s not working! My company has adopted a paperless office model - felt to better protect client info, be better for planet, and allow us to work from anywhere. BUT we need Internet!

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