Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 277
Calgary, AB 205
Surrey, BC 163
Edmonton, AB 132
Burnaby, BC 30
Coquitlam, BC 29
Winnipeg, MB 22
Toronto, ON 21
North Vancouver, BC 20
Victoria, BC 19
Langley, BC 16
Red Deer, AB 14
Montréal, QC 12
Coquitlam, BC 11
New Westminster, BC 11
Sidney, BC 11
Port Coquitlam, BC 10
Maple Ridge, BC 10
Richmond, BC 9
Duncan, BC 7
Abbotsford, BC 7
Nelson, BC 6
Nanaimo, BC 6
Sherwood Park, AB 6
Creston, BC 5
Saskatoon, SK 5
Powell River, BC 5
Chilliwack, BC 5
St. Albert, AB 4
Parksville, BC 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • SpacemanDanR Dan (@SpacemanDanR) reported

    @Shawhelp hi, is there an internet outage in north vancouver? My modem says it's connected but there's no internet

  • tinasvfx Tina (@tinasvfx) reported

    @Shawhelp talk to me about upgrade options. My wifi is way too slow while connecting remotely.

  • FitCityJordan Jordan Cieciwa (@FitCityJordan) reported

    @deankoshelanyk @Shawhelp Thanks!! Then it’s probably just us for the 3rd time in 4 months. Worst part… no cocomelon for Betty

  • rahiltarique1 Rahil Tarique (@rahiltarique1) reported

    @Shawhelp is there an outage. We don't have any internet for the last 30 min. Restarted the router and everything. I am loosing work because of this.

  • maddyshumi MZed (@maddyshumi) reported

    @FitCityJordan @Shawhelp Bell has horrible customer service

  • WillMorr1 W L-Mo (@WillMorr1) reported

    @Shawhelp There's nothing you can do to fix it. It's a problem with the box's crappy software/firmware.

  • kurt_eh One of 2 (@kurt_eh) reported

    Is @Shawhelp’s refusal to support Outlook any more just a clever strategy to make people want to move to @TELUS ?

  • keithrvincent Keith Vincent (@keithrvincent) reported

    @Shawhelp any ETA on service restoration for Fraser Heights Surrey area?

  • CreativeCopper1 Jenn McInnis (@CreativeCopper1) reported

    @ShawInfo Is Shaw internet down in the Main/Broadway area?

  • strippedbysia SIA (@strippedbysia) reported

    @Shawhelp hi! We’re not connecting to Internet this morning. Are there connection issues in New Westminster, BC?

  • adifood1234 Adi lally (@adifood1234) reported

    @Shawhelp Hey Shaw we are having really big internet issues our modem keeps on dying and other etc can we have another modem sent?

  • dondobongo Don R. (@dondobongo) reported

    @Shawhelp I'm wondering why @GolfChannel is showing Feherty marathons yesterday and today, in the US Open slot? I pay for and would like to watch @usopengolf on the golf channel as scheduled - wtf?

  • shaughnskinnZ Skinnz (@shaughnskinnZ) reported

    The worst customer service from @ShawInfo. I politely told a call taker in April, I am not renewing. I have now received 15 more calls from Shaw to renew my contract. I am canceling my services! #annoyed #lostcustomer #poorcustomerservice

  • JamesKello James Kellough (@JamesKello) reported from Winnipeg, Manitoba

    Hey @Shawhelp, just reporting a service outage in Heritage Park / Crestview area. Outrage started around 3 p.m. Got an ETA for restoration?

  • KSEdmonton KidSport Edmonton (@KSEdmonton) reported

    Hey Edmonton, turn a $10 donation into $30 by texting KIDS143 to 30333 and #ChipinforKids to help make it #SoALLKidsCanPlay @Shawinfo @ShawClassic

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