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Shaw

Shaw Outage Map

The map below depicts the most recent cities worldwide where Shaw users have reported problems and outages. If you are having an issue with Shaw, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edmonton, AB 93
Vancouver, BC 136
Calgary, AB 170
Fort Saskatchewan, AB 2
Toronto, ON 20
Surrey, BC 46
Saskatoon, SK 12
Cochrane, AB 3
Onion Lake, SK 1
Duncan, BC 10
Langley, BC 4
Kitimat, BC 1
Victoria, BC 10
Gibsons, BC 1
Kamloops, BC 3
Coquitlam, BC 1
Montréal, QC 5
Okotoks, AB 2
Sherwood Park, AB 8
Prince George, BC 5
Winkler, MB 2
New Westminster, BC 1
Penticton, BC 2
Toronto county, ON 3
Winnipeg, MB 28
Medicine Hat, AB 3
Salmon Arm, BC 2
Quesnel, BC 4
Sioux Lookout, ON 1
Burnaby, BC 6
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • sophie_everine
    Sophie (@sophie_everine) reported

    @Shawhelp when will the outage in Surrey be over!?

  • buday4vancouver
    Dr, Myr,, Gov Gölök Buday - Chief Sitting Gölök (@buday4vancouver) reported

    Seems @ShawInfo with @Rogers has a constant circulation in blue screens that would make Microsoft blush. Somehow their support procedures only work when their on the phone (suspicious). #techsupport #rogerscable #sharcable

  • howyougo
    Michelle Valancius (@howyougo) reported

    Shaw cable rogers cable NOT working anyone else #ShawMedia #rogerscable #shawcable @Shawhelp

  • cyberqt
    Bri (@cyberqt) reported

    @TSN_Sports @Shawhelp why does F1 sound like they are yelling down a tin hallway? It's only the show, not the commercials. It's awful. It was both TSN channels(practice and qualifying)

  • RickAlsop
    Rick Alsop (@RickAlsop) reported

    @Shawhelp I an not a Rogers customer. They have no idea who i am.

  • McJohnson922
    Matthew Johnson (@McJohnson922) reported

    @Shawhelp I did already, Sunday night when it was at its worst. The tech was... less than helpful. Lecturing me about my passphrase because I thought I forgot it, only offering the bare minimum in advice, stuff I already knew how to do...

  • FansoftheJets
    🇨🇦 Fans of the Wpg Jets 🇨🇦 🏒🇺🇦 (@FansoftheJets) reported

    @Shawhelp My email is out for the 3rd time in a week. I can not log into webmail OR my account. I pay you a small fortune for service and all I get his problems

  • Uncle_Jed_1
    Budman (@Uncle_Jed_1) reported

    @RogersHelps @Rogers @Shawinfo August 2026... and they're still playing the wrong version!!! On top of that Canadians couldn't watch the Hlinka Gretzky Cup Gold Medal Hockey Game on Saturday without buying a special package, regular cable didn't carry it! How pathetic is that! And channel 159 still SUCKS!!!

  • MaryPChipman
    Ugabug (@MaryPChipman) reported

    @Shawhelp I'll try moving the extender to be closer to the box first. If that doesn't work, I'll contact you again.

  • MaryPChipman
    Ugabug (@MaryPChipman) reported

    @Shawhelp It's ONLY the TV box. I go on the apps on my TV & watch no problem. Our Internet is strong everywhere.

  • GuyBarnabe
    Guy_Barnabe (@GuyBarnabe) reported

    @Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…

  • surrey1111
    'Nucknation (@surrey1111) reported

    @Shawhelp Thanks for asking. My wifi is good. But i have barely got 1 line on network (vertical), and sometimes in the other end of my house, i can’t download or upload and call drops. I was hoping to change something there to make it better.

  • LindsayWiebeRD
    Lindsay I.R Wiebe (@LindsayWiebeRD) reported

    @Shawhelp Because it’s a loud modem from the start/ in general. The worst modem I’ve ever had. I honestly miss our old modem.

  • Madelinenerd
    Madelinenerdfighter from the @IamMADELINEpod (@Madelinenerd) reported

    @Shawhelp I'm on hold with tech support as my internet is down. Do you have lower mainland outages?

  • anelame
    Anne (@anelame) reported

    @Shawhelp need to boom an appointment with tech as phone line is down. Been on hold/queue for 2h This is madness

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