Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 352
Calgary, AB 270
Edmonton, AB 206
Surrey, BC 190
Winnipeg, MB 48
Burnaby, BC 27
Coquitlam, BC 27
Toronto, ON 27
Victoria, BC 24
North Vancouver, BC 23
Red Deer, AB 19
Langley, BC 17
Maple Ridge, BC 12
Sault Ste. Marie, ON 12
Sidney, BC 11
Port Coquitlam, BC 11
New Westminster, BC 10
Nanaimo, BC 10
Richmond, BC 10
Coquitlam, BC 10
Saskatoon, SK 9
Sherwood Park, AB 9
Montréal, QC 8
Lethbridge, AB 8
Abbotsford, BC 6
Creston, BC 6
Duncan, BC 6
St. Albert, AB 6
Nelson, BC 5
Fort McMurray, AB 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • cdotneufeld It's Christopher, please (@cdotneufeld) reported

    @Shawhelp Thanks, Taylan, I could use a hand actually. The documentation said I could use the Blue Curve app to bring over my network settings, but it's not clear how to do that.

  • IanMakesGames Ian (@IanMakesGames) reported

    @ShawInfo I contacted support but they claim they don't have the ability to take me off your snail mail marketing list, how do I get you to stop sending me mail?

  • Whofreak555 Whofreak555 (@Whofreak555) reported

    Internets down again. @Shawhelp why does this keep happening?

  • nokihu Nikki (@nokihu) reported from Edmonton, Alberta

    @Shawhelp my spouse cannot get into email. I’m the primary account and it won’t let me change the password. Help. @theBurlyChef

  • BlairingOutLowd Blair Miller (@BlairingOutLowd) reported

    If you’re in Canada and wondering why content like #HardKnocks isn’t available, here’s why: Even though they get sickeningly rich in their media oligopoly, @Rogers @BellMediaPR & @ShawInfo are somehow too cheap and inconsiderate of their customer base to pay for the rights.

  • dianadeguzmann D de Guzman (@dianadeguzmann) reported

    @Shawhelp is shaw down in richmond bc? Have a zoom work meeting that cant attend— shaw internet is so unreliable🙄

  • KimPigSquash Kim Goldberg (@KimPigSquash) reported

    I've got no dial tone on my landline phone in downtown #Nanaimo. Anybody else? My lights & internet are fine. Internet & phone are BOTH @Shawhelp. But Shaw piggybacks on Telus infrastructure for phone service I think. Is it possible phone line down but nothing else? Stormy.

  • OnlyMysticXio MysticXio 💚 (@OnlyMysticXio) reported

    @Shawhelp Visit your website LOL. I'm not using the data that I had to now pay extra for from my mobile carrier to fix my internet that should be working.

  • SMG365LLC Social Media Guru 365™️ (@SMG365LLC) reported from Calgary, Alberta

    @Shawhelp @social First off. Apologize for your staff's incompetence before telling me to do something. Now the conversation is getting started. 2) Your tech interrupted my conversation with a tenant saying I can't add Ap’s in their store. Learn some respect you have no right to interrupt.

  • BlairingOutLowd Blair Miller (@BlairingOutLowd) reported

    That’s right, @Rogers @BellMediaPR & @ShawInfo get rich off of you, but don’t try to give to the best service for that $

  • MasterXSY Master P.Le🇨🇦✌️🗽 (@MasterXSY) reported from Port Coquitlam, British Columbia

    @ShawInfo internet not operating, problem???

  • sizzle_bits Dylan Lyons (@sizzle_bits) reported

    @Shawhelp Thanks Tom. I think@i@just connected with Texh support via chat on the My Shaw app. Hopefully they can help. 🤞

  • Straight_Law Straight Law Cocktail from Harvie denBok ******* (@Straight_Law) reported

    @Shawhelp Yeah, nice PR effort - we've been dealing with tech support, and so far, I still can't effectively work with the Shaw Internet non-functioning internet. But they're trying again tomorrow. Will keep everyone posted. BTW: @TELUS home system is relatively flawless.

  • OnlyMysticXio MysticXio 💚 (@OnlyMysticXio) reported

    @Shawhelp @shawhelp have been in contact with the tech team. Oh and even your link... loading... loading... loading... can't use it if it doesn't work. Twitter also only tags me if you get the tag right....

  • SMG365LLC Social Media Guru 365™️ (@SMG365LLC) reported

    @Shawhelp Just did. I am eagerly awaiting the call to fix this problem.

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