Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• c word (******) (@coochiguru) reported 4 minutes ago

  @Shawhelp how do i report a service outage the wifi is out :(

• Mike Johnston (@miko144) reported 4 minutes ago

  @Shawhelp My internet just went down here in Coalhurst.

• DeplorableCanadian 🇨🇦 (@ArnettK) reported 4 minutes ago

  @Shawhelp Coalhurst Internet down!

• andreliem (@andreliem) reported 5 minutes ago

  @Shawhelp Haven't had internet now for a week due to an ongoing incident INC1205366?. Trying to just cancel my account now and your team still wants to charge me cancellation fees! What kind of service is this. Does this seem fair?

• Nathan West (@NathanLW) reported 6 minutes ago

  @Shawhelp the guide for my blue curve is very sluggish when scrolling through channels. I’ve rebooted the system but still same issue

• Jared Engel (@JaredEngel) reported 8 minutes ago

  @Shawhelp in dire need of some help with an appointment today. 82 year old senior moving in and can’t seem to get anywhere with customer service on the phone. Please help.

• Browner (@Browner23K) reported 9 minutes ago

  @Shawhelp any issues with blue curve in SE Calgary? Box says an error 5 times and keep resetting.

• HomelessCalgary (@HomelessCalgary) reported 11 minutes ago

  @Shawhelp Great. If the signal disappears from a local transmitter/relay station, would it normally be serviced, or does one need to notify location?

• Vanessa (@Noosiekins) reported 11 minutes ago

  @Shawhelp hey is there a known issue where tv gets stuck.. and then picks up a good few min later? I have PVR shows where there are random mins of the show missing. I notice it happens while watching tv live too. It would freeze for a few mins before it skips to live again.

• PianoForte (@SoniaPiano) reported 12 minutes ago

  OMG @Shawhelp 1hr & 21 minutes later, and you are now transferring me to my third agent. And my problem still not solved. We are so breaking up.

• leftycarol (@BlueBfan) reported 16 minutes ago

  @ShawInfo hi I switched to your services about 9 months ago & my T.V still doesn’t work. I have done all trouble shooting and it’s still doesn’t work the one time a month I try to watch. Please dm I need a tech to come out

• Robert Slade (@rslade) reported 17 minutes ago

  @Shawhelp Well, @Shawhelp, your support service sucks as much as your Internet service. Latency on the Internet, and failures in the suggested links to support.

• T-Zen (@TTiessen) reported 17 minutes ago

  @Shawhelp internet outage in our whole building here in Bankview Calgary. Any idea when it will be resolved?? I’ve a paper to research and write 🥺

• Trick or Scott!🎃👻🇺🇦💙🧡🏒 (@scottthomson68) reported 21 minutes ago

  SOS!!! Save our Broncos game @ShawInfo Fix sunday ticket!!!

• Kurt (@19Kurt82) reported 21 minutes ago

  @ShawInfo fix your SNW feed in Calgary NW please.

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