Shaw Outage Map
The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 210 |
| Edmonton, AB | 153 |
| Vancouver, BC | 129 |
| Surrey, BC | 56 |
| Winnipeg, MB | 45 |
| Victoria, BC | 41 |
| Toronto, ON | 22 |
| Coquitlam, BC | 14 |
| Saskatoon, SK | 11 |
| Nanaimo, BC | 10 |
| Sherwood Park, AB | 9 |
| Medicine Hat, AB | 9 |
| Langley, BC | 8 |
| Abbotsford, BC | 6 |
| North Vancouver, BC | 6 |
| Maple Ridge, BC | 6 |
| Kelowna, BC | 6 |
| Airdrie, AB | 6 |
| Montréal, QC | 5 |
| Lethbridge, AB | 4 |
| Richmond, BC | 4 |
| Sidney, BC | 4 |
| Coquitlam, BC | 4 |
| Cochrane, AB | 4 |
| New Westminster, BC | 4 |
| Chilliwack, BC | 3 |
| Campbell River, BC | 3 |
| St. Albert, AB | 3 |
| Duncan, BC | 3 |
| Hope, BC | 3 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
-
Steven Fiddler
(@sfiddler007) reported
@Shawhelp Is there maintenance or a widespread issue going on with the internet in the Hamptons neighbourhood of Edmonton?
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Team dubs
(@rdubs80) reported
@Shawhelp the sound on 'the frame' channel is not working. Only static. Please fix
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Hafeez Noorani 🇨🇦
(@FEEZYDoesIT) reported
PS, it looks like @novusnow is all over #SurreyBc and you can get 100mbps up and down for $45. You can tell both @telus and @Shawhelp to kick rocks! Internet should not be coating $100+ If you don't know now you know.
-
Doug Neufeld
(@Doug_Neufeld) reported
@Shawhelp is your Gateway TV out in South Surrey? No signal.
-
Julie Ali
(@JulieYAli) reported
@kootscrutinizer @Shawhelp @TELUS We checked the contract. The Shaw 300 plan says UP TO 300. So this is a built in strategy. It's difficult to work from home with this sort of poor service provision by Internet providers. We need more competition.
-
shocked another tempertantrum from Kenney(she/her)
(@JacksonLaurel) reported
@Shawhelp are there issues with internet service in nw Calgary
-
Scott Graham
(@WFLBC) reported
@stuhunter @Shawhelp Damn it Stu!
-
🅹🅾🅷🅽 🅺🅴🆁🅱🆈
(@JKerby_88) reported
@AskWWENetwork Since the WWE network is shutting down what will happen to the channel in Canada? @Shawhelp
-
Cody Scheibs
(@codyscheibs) reported
@Shawhelp hi my internet seems to be down and I will need it for work Monday. Are there any known outages in Calgary?
-
Yilin **** (she/they) #LiteraryJianghu
(@yilinwriter) reported
@a_h_reaume @ShawInfo my shaw internet has been slow and spotty this morning too
-
TEAM4NOT
(@Strykology) reported
@Shawhelp Wondering why Shaw mobile doesn't have the ability to change my sim card for me. i got a new card and no one at customer support has the "ability" to change my card. what the @$#% is going on over there
-
Dekks "Stream Dog" Shepherd #BlackLivesMatter
(@DekksShepherd) reported
@Shawhelp Thank you so much for the absymal service! I love not being able to stream on a service that can't keep a constant upload speed. BTW how much is a new modem? Your incompetent tech support caused me to drop it a few times.... very forcefully.
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Diana mawji
(@DianaMawji) reported
Hey @ShawInfo the customer service I just got was horrendous! Is that how you treat a long term customer? Would love someone to message me cause I am a upset customer!!
-
Mrs-Kolby
(@KolbyRizzo) reported
@djhigg1 @staceykate1973 @ShawInfo Internet and Bluesky Tv service was very good. I had it in the old house. When they wanted $6000 to bring it 150 feet from one side of my yard to the other we went with Telus.
-
Laedrys
(@Laedrys) reported
@Shawhelp hey I'm having issues with my router. It's not connecting to the internet and when it does some sites do not load properly.