Shaw Outage Map
The map below depicts the most recent cities worldwide where Shaw users have reported problems and outages. If you are having an issue with Shaw, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Vancouver, BC | 146 |
| Surrey, BC | 47 |
| Calgary, AB | 173 |
| Edmonton, AB | 96 |
| Saskatoon, SK | 12 |
| Cochrane, AB | 3 |
| Onion Lake, SK | 1 |
| Duncan, BC | 10 |
| Langley, BC | 4 |
| Kitimat, BC | 1 |
| Victoria, BC | 11 |
| Gibsons, BC | 1 |
| Kamloops, BC | 4 |
| Coquitlam, BC | 1 |
| Montréal, QC | 5 |
| Okotoks, AB | 2 |
| Sherwood Park, AB | 8 |
| Prince George, BC | 5 |
| Winkler, MB | 2 |
| New Westminster, BC | 1 |
| Penticton, BC | 2 |
| Toronto county, ON | 3 |
| Winnipeg, MB | 28 |
| Medicine Hat, AB | 4 |
| Salmon Arm, BC | 2 |
| Toronto, ON | 22 |
| Quesnel, BC | 4 |
| Sioux Lookout, ON | 1 |
| Burnaby, BC | 6 |
| Lethbridge, AB | 4 |
Check Current Status
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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j@stW@tching (@j4stW4tching) reported@Shawhelp aeems that roger/shaw internet in ellerslie edmonton is dropping a lot? Any issues in this area?
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Guy_Barnabe (@GuyBarnabe) reported@Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…
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Ugabug (@MaryPChipman) reported@Shawhelp I have a huge billing issue with Rogers/Shaw I need help with.
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Young and Fly (@Freshtodef) reported@Shawhelp @LindsayWiebeRD Former Shaw client here of over 25 years. I recommend switching to another provider. Shaw Cable has horrible customer service and no respect for long time customers all they want is your money. I blame it on the merger with even more greedy Rogers customers are just a number now
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Lindsay I.R Wiebe (@LindsayWiebeRD) reported@Shawhelp - I pay internet just to have it cut out for close to an hour every day when I come home from work. If this continues, I’m going to ask for a discounted rate, or change providers to either @Bell or @TELUS. $110 dollars for this kind of service is uncalled for.
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Rick Alsop (@RickAlsop) reported@Shawhelp how long will the Internet be down? My busiest day of the month
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Lindsay I.R Wiebe (@LindsayWiebeRD) reported@Shawhelp I’ve had 2, and they both have. I am just disappointed and done with this modem. Service used to be so much better.
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Alex Deggs (@Alex_Deggs) reported@Shawhelp I can no longer access the Xfinity app to view my security cameras ever since this single sign on update. I have tried different devices and it’s the same. It keeps taking me back to the sign in page after entering my credentials. Please help asap
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Ugabug (@MaryPChipman) reported@Shawhelp I have to return the old modem & the new TV box that didn't work. The 1st technician sent me a FedEx label but there's no FedEx in my neighbourhood. The 2nd technician said he was going to send me a label for Canada Post/UPS, both of which are far more accessible but he never did
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Gena Dixon (@genadxn) reported@Shawhelp internet has been awful the last two days in NW Calgary cut out for hours at a time. Cell service too.
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TC-VAN (@RageGeist) reported@Shawhelp I'm now on day 3 without internet. I contacted support and they gave me case number CCS000011835796. Please have a manager contact me with a resolution timeline. This is atrocious service and I'll be cancelling as soon as I'm able
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Guy_Barnabe (@GuyBarnabe) reported@Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…
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O.A (@dae_j01) reported@Shawhelp today is the third day I have been trying to contact your technical support and it is heartbreaking. On one of those days I waited on the call for over 5 hours and no one answered. Can someone reach out to me please? Thank you.
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Madelinenerdfighter from the @IamMADELINEpod (@Madelinenerd) reported@Shawhelp I'm on hold with tech support as my internet is down. Do you have lower mainland outages?
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Don T Beakunt (@truebusterflash) reported@Shawhelp internet has been on and off for the past hour. Any issue in St Boniface?
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