Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 338
Calgary, AB 264
Edmonton, AB 196
Surrey, BC 189
Winnipeg, MB 45
Toronto, ON 40
Burnaby, BC 27
Coquitlam, BC 25
North Vancouver, BC 22
Victoria, BC 22
Coquitlam, BC 16
Saskatoon, SK 16
Langley, BC 14
Port Coquitlam, BC 13
Nanaimo, BC 13
Richmond, BC 12
Sault Ste. Marie, ON 12
Red Deer, AB 11
Sherwood Park, AB 11
New Westminster, BC 10
Abbotsford, BC 10
Maple Ridge, BC 9
Lethbridge, AB 7
Chilliwack, BC 7
Montréal, QC 7
Thunder Bay, ON 6
West Kelowna, BC 6
St. Albert, AB 5
Creston, BC 5
Sidney, BC 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • AdultInDaRoom D S (@AdultInDaRoom) reported

    In the last 18 months, internet reliability from @ShawInfo has been atrocious. Again, service is down!

  • studingo Studingo (@studingo) reported

    @Shawhelp More channels and faster speeds are useless if the service goes down lol

  • itsDoubleDime DoubleDime #BLM (@itsDoubleDime) reported

    Ayy @ShawInfo, @TELUSsupport @TELUS is a complete disaster and hasn’t been able to fix any of my issues, what deals you got 👀

  • JenJaDi Jennifer Two Shots Diakiw (@JenJaDi) reported

    @ShawInfo Outage in Edgemont. Is there an estimated time for repair?

  • Ansovald Tibalt Ablaze. (@Ansovald) reported

    @CRTCeng @Rogers @ShawInfo So shaw satellite will be affected.. great add another 40 bucks on top of we already pay.. and I thought the CRTC was here to help the consumers and stop **** like this.. like how YOU were going to help reduce cell phone bills THAT HAS YET TO HAPPEN.

  • Corevoltage2 Mr.Boswell (@Corevoltage2) reported

    @Shawhelp Can’t believe another long outage with Shaw TV and Internet in Fort St. John My sister Who is a Telus customer across town hasn’t had an outage all summer. Hey Shaw just unplug all your **** and then plug it back in and DM me with your account information and address

  • Creamofduck CreamyGoodness (@Creamofduck) reported

    @Shawhelp is the internet in salmon arm being impacted by the fire , our net has been awful today

  • cyberqt Bri (@cyberqt) reported

    @Shawhelp It's not an account issue. The fibre+ gateway 2 doesnt allow port forwarding thru the IP like most modems. It directs you to the app, which is hit or miss showing devices that are connected. Port forwarding should take 5 minutes. Forwarding by device is silly

  • Lowgrin Lowgrin (@Lowgrin) reported

    @Shawhelp We've lost internet on two sperate lines in the Barlo area. It's been up and down for the past three days.

  • kambo__g Kam (@kambo__g) reported

    @Shawhelp Hello. Is there a tv outage in the surrey fleetwood area? My parents tv isn’t working (wifi is working) pls advise

  • Ronni__ Ronni Gordon (@Ronni__) reported from Edmonton, Alberta

    @Shawhelp good day, I keep getting a error msg on my TV x7 days now …and reception is glitching a lot. Can I get some help from your end please. I’ve done a complete reset.

  • prosportsfan Alan (@prosportsfan) reported

    I pay $135/mo for my internet. My XB6 modem is defective (it's louder than my PC under load). I offered to pay to upgrade the modem, only to be told I had to sign to a 2-yr contract to do so. What a joke. This is why people are going to Telus. Terrible. @ShawInfo @Shawhelp

  • averbrug Stacy V (@averbrug) reported

    @ShawInfo The internet is still down in my area. How long is this supposed to last past the 6 am eta that was stated on your website?

  • studingo Studingo (@studingo) reported

    @Shawhelp Sorry I know it’s not your fault but you are not improving infrastructure. These outages happen constantly and we are just supposed to deal with it. Never compensated

  • averbrug Stacy V (@averbrug) reported

    @Shawhelp The internet is still down in my area in Calgary. When will it be back up?

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