Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• Alyssa Bredohl (@abredohl) reported 5 minutes ago

  @Shawhelp internet down in Saskatoon. Any idea when it will be back? I’m trying to work from home and need to plan if I will have to go into the office.

• Fr. Darryl Millette (@frdarryl) reported 7 minutes ago

  @Shawhelp Are there any issues detected in Saskatoon at the moment? Or maybe a routing problem? Trying to stream to Facebook Live, uploading at 4Mbps. Tried both hardwired and wireless connections. It cannot even sustain 2Mbps upload and drops frames like crazy.

• Tina (@tinasvfx) reported 7 minutes ago

  @Shawhelp Still same issue

• Allthispersonality (@tearswillfall) reported 11 minutes ago

  @Shawhelp @TheQdotFM Customer service said she couldnt help without the reference number for the transaction...bank said since its a pre authorization theres no reference number. This is the second withdrawl the bank said, other one was in Oct for $3.95.

• Jesse Short (@jesseiscanadian) reported 11 minutes ago

  @Shawhelp Hey Shaw, we have a client in Nanaimo on a Shaw business account, and suddenly their max MTU has changed, Shaw support is lying and saying nothing has changed, I need escalation and to confirm with your operations team before we change setting on client site. Thanks!

• goomstar (@goomster666) reported 12 minutes ago

  @shawhelp what did you do to my wifi why is it so slow now i ain’t paying for village wifi

• Pat White (@PatWhite1984) reported 14 minutes ago

  For god sakes @Shawhelp fix your godamn services!!!!

• Barry Cox (@BalataCox19) reported 18 minutes ago

  Disappointed in tactics @Shawhelp - if our area could support an alternative with same quality we would not re-subscribe. Talk to agents merely days apart and deal increased? Pretty slimy.

• Eric Chu (@ericzchu) reported 20 minutes ago

  @Shawhelp is there an internet outage is Haysboro in Calgary?

• Justin T (@MisterJustinT) reported 22 minutes ago from Toronto, Ontario

  @CM02051985 @smFISHMAN @ShawInfo Enter your info, it might redirect you to the Network. I get a Rogers pop up to enter my info, that might just be how it works for Shaw.

• Adi lally (@adifood1234) reported 25 minutes ago

  @Shawhelp Hey Shaw fix your website tell your customers properly. If a promotion is for new customers or for both. Other companies allow both new abs existing to have promotion.

• Alex More (@ammomore) reported 29 minutes ago

  @Shawhelp Been chatting support for the last 40 minutes trying to convey the same message, that I do not believe the dust is the issue.

• Dave Teixeira 🎧 (@davedotca) reported 29 minutes ago

  Hey @Shawhelp had a call from 833 749-3128 claiming to be Shaw and offering to upgrade our services free of charge. Broken English and asking to confirm info you would have on file. If it was from you YIKES! If not you, heads up.

• Paul Bae (@MrPaulBae) reported 29 minutes ago

  @Shawhelp Hi! Is there an outage in Lions Bay? Lost internet about 20 minutes ago.

• ... (@DwightLester) reported 30 minutes ago

  @Shawhelp Internet is down in canmore three sisters area.

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