Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• Pierre (@winnipeger365) reported 10 minutes ago

  @Shawhelp Always done it through wifi on my phone. My pc sucks *****. Lol

• Evan (@ChablukEvan) reported 10 minutes ago

  @Shawhelp I sent you a DM about an outage in St. andrews. Any update?

• Evan (@ChablukEvan) reported 12 minutes ago

  @Shawhelp I sent a SM regarding internet service issues

• Peter Vogel (@PeterVogel) reported 12 minutes ago

  @shawhelp Although we love the BlueCurve solution for TV, some of our internet-connected devices display frequent "your internet connection was restored" messages. Furthermore, for two years, Zoom sessions have had repeated dropouts. We think packet loss is occurring. What gives?

• Melanie M. Wong | 黃敏惠 (@melaniemwong) reported 13 minutes ago

  @Shawhelp Thanks Darren. I called back and we got the internet fixed. I thought it might be a simple issue and it turned out it was! No need for a tech anymore. Your service centre is sending out new cables and a new splitter. I appreciate your message and service.

• Kelly Magnuson (@KellyMagnuson6) reported 13 minutes ago

  @Shawhelp can I get help

• GhostWarrior⚔ 🇨🇦 (@ghostcatbce) reported 15 minutes ago

  @Shawhelp Excuse m me, but it turns out the entire building was down & it's supposed to be fixed today. It hasn't. I am beyond annoyed.

• Naomi💸 (@bringmemayo) reported 17 minutes ago

  So frustrated with how Shaw handled my concerns after a week without services due to their negligence in sending a tech out instead of a self install...since the manager wants to treat this as an $18 matter I will definitely be going to the CRTC to get my record notes @ShawInfo

• Cinnamon (@Cinnamo02380678) reported 20 minutes ago

  @Shawhelp Any chance the Food Network can stop freezing up? Please look into this #reallyannoying

• chrisc (@nl_rock) reported 24 minutes ago

  @Shawhelp is the internet outage in crowsnest pass reported?

• Pierre (@winnipeger365) reported 24 minutes ago

  @Shawhelp I got 434 download and 102 upload right now. The last hour I've ranged from 100 download up to 434.....and 40 upload to 102. Wtf?

• Brian (@bunktuzzi44) reported 28 minutes ago

  @shawhelp is there an outage in poco?

• Cathy Murray (@murrayca1158) reported 29 minutes ago

  @Shawhelp Actually got on chat with an agent.. Issue resolved!

• ᴀʟᴇxᴀɴᴅᴇʀ ᴘᴀᴛᴛᴏɴ (@AlexanderPatton) reported 31 minutes ago from Leduc, Alberta

  Oh what a surprise, @Shawhelp internet is down for the second time this week.

• Amalia Fowler (she/her) (@AmaliaEFowler) reported 32 minutes ago

  A technician from @TELUSsupport was scheduled to help with our internet issue and in the message about it a $150 FEE APPLIES IF THEY DONT FIND AN ISSUE. That's complete BS that it's a) not mentioned on the phone and b) casually plopped in a text. Hey @ShawInfo want my business?

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