Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 288
Calgary, AB 250
Edmonton, AB 203
Surrey, BC 141
Toronto, ON 101
Winnipeg, MB 47
Coquitlam, BC 33
Burnaby, BC 18
Victoria, BC 17
Saskatoon, SK 15
Brampton, ON 15
Coquitlam, BC 14
Sherwood Park, AB 14
Sault Ste. Marie, ON 13
North Vancouver, BC 13
Nanaimo, BC 12
Langley, BC 12
Port Coquitlam, BC 12
Richmond, BC 12
Abbotsford, BC 11
Montréal, QC 10
Mississauga, ON 9
Red Deer, AB 9
Thunder Bay, ON 9
Kitchener, ON 8
Maple Ridge, BC 7
London, ON 6
Lethbridge, AB 6
West Kelowna, BC 6
Port Moody, BC 6

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • shredordelete Anshuman Khare (@shredordelete) reported

    @Shawhelp When are you going to update your outage page with problems in #StAlbert? When will this be resolved?

  • yash_pancholi7 Yash Pancholi (@yash_pancholi7) reported

    @Shawhelp Calgary DT SW internet outage is going on since yesterday, What’s the ETA to get the services back online? Really frustrating.

  • linearSG SG (@linearSG) reported

    @Shawhelp A different browser on an iPhone? Well that’s not helpful but the network sign-on pop up isn’t in a browser. You connect and the pop up comes up to fill in your info. You have to leave that pop up to get to your email and then your back to square one as that closes and resets.

  • bfwriter barefootwriter, MA (@bfwriter) reported

    @Shawhelp it is literally all, or nearly all, of them. they constantly switch numbers or I would simply block them. some providers allow you to block entire area codes; as long as the calls went to voicemail and I could whitelist people on my contact list, this would solve my problem.

  • lylec72 carol Lyle (@lylec72) reported

    @hydrogeologie @Shawhelp It’s been out for hours my Shaw business is down too and I missed my last 2 meetings this afternoon.

  • TimJumonville Rapture Reject 🦄 (@TimJumonville) reported

    @Shawhelp is there an outage in the Balfour/Nelson area?

  • thesentrybox Sentry Box (@thesentrybox) reported

    Unfortunately our phone lines are still down as we wait for Shaw to send a technician so please email or message us instead! @ShawInfo

  • Babytiel NotAnyoneButLANDY (@Babytiel) reported

    @Shawhelp The WORST CUSTOMER SERVICE EVER. Actually, it DOES NOT EXIST. Will be looking into SWITCHING our tv service & DEFINITELY WILL NOT get anything else from them. GOODBYE SHAW. Do not attempt to pursued me. I will not DM u.

  • MeganMeltzer (((Megan Meltzer))) (@MeganMeltzer) reported

    @Shawhelp is there in outage in Charleswood in Winnipeg? Shaw suddenly went offline

  • LDellipizzi Lisa Dellipizzi (@LDellipizzi) reported

    @Shawhelp i have a total service blackout. I live in heritage park

  • Bjornqc Bjorn Christianson (@Bjornqc) reported

    @Shawhelp We have been in constant contact with Support almost weekly. To be blunt, we need solutions not more chat.

  • jgastaldello Josh Gastaldello (@jgastaldello) reported

    @Shawhelp Service down again in South Surrey / White Rock!? Was also down last night around midnight. 😫

  • kentology Kent (@kentology) reported

    @Shawhelp hi folks, is Shaw internet down for the past hour or so in Vancouver's west end neighbourhood?

  • StillTopside StillTopside (@StillTopside) reported

    @Shawhelp Is there currently any outage in lower mainland BC? No home internet - we've tried resetting the router. Router is fine but no internet.

  • marc_leblanc2 Marc LeBlanc (@marc_leblanc2) reported

    @HaloSupport are game servers down? I’m having a hard time hitting them from my shiny new @TELUS fibre, but my @Shawhelp connection seems to work. Network peering issues? Which DNS names does Halo Infinite use? Thanks!!

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