Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 155
Vancouver, BC 134
Edmonton, AB 95
Surrey, BC 69
Winnipeg, MB 21
Toronto, ON 16
Coquitlam, BC 14
Burnaby, BC 10
Victoria, BC 9
Langley, BC 8
Montréal, QC 8
Red Deer, AB 8
New Westminster, BC 7
Nanaimo, BC 7
Sherwood Park, AB 6
Richmond, BC 6
Duncan, BC 5
North Vancouver, BC 5
Abbotsford, BC 5
Medicine Hat, AB 4
Maple Ridge, BC 4
Creston, BC 4
Saskatoon, SK 4
Coquitlam, BC 4
Sidney, BC 4
Powell River, BC 4
Nelson, BC 3
Brampton, ON 3
St. Albert, AB 3
Okotoks, AB 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • hotschmalley Hayley (@hotschmalley) reported

    @Shawhelp can you provide any input into the internet outage in Abbotsford? We’ve been without it since yesterday and have been told the issues is resolved but tests are being run. Any ETA?

  • kellykwaters Kelly (@kellykwaters) reported

    @Shawhelp I have connected with your staff and was told there is an outage but nothing is listed on your site.

  • schlshrub Frandeezy (@schlshrub) reported

    @Shawhelp is there a current internet outage in the Mission Hatzic area? Ive got nothing. Already checked your outages page. Thajks

  • M_Sallis CPL Punishment🙉🙈 (@M_Sallis) reported

    @Shawhelp The big issue is the original box I got from #ShawCable when I renewed my contract in September was the wrong box and not supporting channels for the package I have. Then shaw sends refurbished box for the replacement of the original so technically I never had a new one..

  • NikkiStyxx Speaker of truths! (@NikkiStyxx) reported

    @TELUS any chance you have better customer service? Getting the run around with @ShawInfo is starting to ruin my day.

  • shoanah shoana harrower (@shoanah) reported

    @Shawhelp Please don't let our service go down do a bunch of updating and repatch work and blame extreme weather. I trust you are prepared to not have to..... like Telus.

  • Therealtjackson Todd Jackson (@Therealtjackson) reported

    @Shawhelp any eta on the ranchlands outage?? It's been all day.

  • thewayashviews Acheli (@thewayashviews) reported

    @Shawhelp There is an outage, it’s just the third one this week. A bit annoying

  • west_canadian 🌾 Ginger Snap 🇨🇦 (@west_canadian) reported

    @Shawhelp you’re showing an internet outage in Saskatoon (west side) for nearly five hours now. Any signs of it returning soon?

  • simrenpreet simrEn (@simrenpreet) reported

    @Shawhelp is it now standard procedure to have your renewal department call me, only to hang up on me, for no reason at all? 🙄

  • burkeman78 A-ron (@burkeman78) reported

    @Shawhelp my wifi just went down. In the middle of an online game we are hosting. On New Year’s Eve. Why?

  • Therealtjackson Todd Jackson (@Therealtjackson) reported

    @Shawhelp ranchlands ... total blackout.

  • efyewtelecoms EfYewTelecoms (@efyewtelecoms) reported

    Dear @Shawhelp or @ShawsMobile why sell 5G phones without a 5G network? Do you have an ETA for a 5G network? Otherwise it's 100% feed. Advertising (and charging) for a non-existent feature. And don't #futureproof me with no ETA

  • GardeningInCan G… (@GardeningInCan) reported

    @Shawhelp Saskatoon Westview area had have a service outage for 4 hours now. Is it being restored soon?

  • NikkiStyxx Speaker of truths! (@NikkiStyxx) reported

    @ShawInfo thanks for the useless help online today. I can’t even order a remote control for my cable box. Guess I won’t be needing the box anymore. Trash!

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