Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 284
Calgary, AB 222
Surrey, BC 163
Edmonton, AB 146
Winnipeg, MB 33
Burnaby, BC 27
Coquitlam, BC 25
North Vancouver, BC 21
Toronto, ON 20
Victoria, BC 19
Red Deer, AB 16
Langley, BC 16
Montréal, QC 11
Coquitlam, BC 11
New Westminster, BC 10
Sidney, BC 10
Maple Ridge, BC 10
Port Coquitlam, BC 9
Sault Ste. Marie, ON 9
Sherwood Park, AB 7
Nanaimo, BC 7
Saskatoon, SK 7
Abbotsford, BC 6
Richmond, BC 6
Duncan, BC 6
Chilliwack, BC 5
St. Albert, AB 5
Nelson, BC 5
Parksville, BC 5
Thunder Bay, ON 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • drcru Anton 🐀 (@drcru) reported

    @Shawhelp checked all the TVs, none have service

  • AxiomA87 AA87 🇨🇦🇮🇪🇩🇪 (@AxiomA87) reported

    Don’t waste time with @ShawInfo. Can’t or won’t help you with account issues. Uses your password to hand out to friends and family. In the span of 2 months I’ve had to delete over 60 Ip-Coam ****** relating to my account they could not explain or help getting rid.

  • ResponsibleCan1 ResponsibleCanadian (@ResponsibleCan1) reported

    @Shawhelp when is the eta to restore internet service at Edmonds Burnaby?

  • Sorondong0 Sorondongo (@Sorondong0) reported

    @Shawhelp your Internet is letting me down big time, Edmonton whyte ave area

  • jstagrlwithacat Alli (@jstagrlwithacat) reported

    @Shawhelp @jamie_jak Ahha ok. Thought network probs. Whens its just my internet its often just ne. But when tv too, network thing. Im at metrown using the wifi. Excuse to buy @PurdysChocolate

  • MamaBearzs Tarun lee (@MamaBearzs) reported

    @Shawhelp it would be helpful if outages were actually posted to the website. It's literally NEVER accurate. Annoying to wait on hold or live chat for 30 min for tech support to be told thers outage

  • EnixAlters EnixAlters (@EnixAlters) reported

    @Shawhelp Called today and now have had services started. Problem is, since we had to wait until Friday to activate, we missed any chance of internet for the weekend as you would not mail before so we would be ready. Now we wait until Monday for the tech show up and hope all good...

  • AxiomA87 AA87 🇨🇦🇮🇪🇩🇪 (@AxiomA87) reported

    @ShawInfo What a complete JOKE. I saw people accessing my BlueCurve account with the address Ip-Coam-*****. Asked to reset since these issues have been happenin over a year. Each time I was hung up on. Keep a look out anyone with Shaw. Bunch of crooks handing out your password

  • R1Claude SHEMA Claude R. (@R1Claude) reported

    @Shawhelp disconnected my service for delayed payment ( due to family emergency). I reached to customer care service via WhattsApp @188842722222 for payment plan arrangement. She refused, promised supervisor to call ( never did), now I am being charged for contact breach fees?

  • WillyGrant ***** (@WillyGrant) reported

    @Shawhelp Oh, and when my husband cancelled the service today, we were told we’d have to pay a penalty for each month we were cancelling early. That’s not right. Your employee tells me to shut up and now we have to pay for it.

  • donmartiann Don Martian (@donmartiann) reported

    @Shawhelp burnaby internet still dead i mean cmon guys its been 14 hours now this is ridiculous no other ISP is still down in the lower mainland except Shaw.

  • bmuzyka Blaine Muzyka (@bmuzyka) reported

    @Shawhelp are there any service disruptions in NW Calgary, particularly Royal Oak?

  • viperz1182 Viperz | ZULU VIPER NOMAD (@viperz1182) reported

    Stream keeps cutting out cause @ShawInfo sucks *** be back in a few mins 🤨😩

  • MamaBearzs Tarun lee (@MamaBearzs) reported

    @Shawhelp zero transparency by not posting outages or updates. I'm excited that telus fiber will be done in the neighborhood next week. Private outage updates? Sus. Sketch.

  • MannyChehil BrokenSoul ☮️ 🤓 🚀 💘🌎🇺🇦 (@MannyChehil) reported

    Shaw is down again! Shaw went down at November 4, 2022 at 06:50PM in Langley. Im extremely unhappy with this service and home that it will be online soon, I pay to much for the WiFi to be down again! Please fix this problem as soon as possible. shawhelp

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