Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 189
Calgary, AB 178
Edmonton, AB 121
Surrey, BC 100
Winnipeg, MB 21
Toronto, ON 19
Coquitlam, BC 18
Burnaby, BC 16
Victoria, BC 15
North Vancouver, BC 11
Langley, BC 11
Red Deer, AB 11
Montréal, QC 10
Maple Ridge, BC 9
New Westminster, BC 9
Nanaimo, BC 8
Sidney, BC 8
Richmond, BC 7
Port Coquitlam, BC 7
Coquitlam, BC 6
Abbotsford, BC 6
Sherwood Park, AB 6
Creston, BC 5
Duncan, BC 5
Powell River, BC 5
Saskatoon, SK 4
St. Albert, AB 4
Lethbridge, AB 4
Medicine Hat, AB 3
Nelson, BC 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • Harleydadd Harley don't play that! (@Harleydadd) reported

    @Shawhelp Neighbors using Shaw are down as well. Telus however, are not. What good is a DM? FIX YOUR ISSUES. $121/ month, for this???

  • CarlingJackson THE ATHLETE ARTIST (@CarlingJackson) reported

    Today. Trying to help my mom her into her business account with @Shawhelp and we faced the most misogynistic customer support I’ve ever seen. Just, wow. Will be canceling our accounts after 35 years of service.

  • set921 YVR BlueJays Fan (@set921) reported

    @Shawhelp Every single comment on the app store says the same thing: white screen with just Chat and Support at the bottom. Not unique to me.

  • inFokusDesign Shane Kuhn (@inFokusDesign) reported

    @Shawhelp great night for your feed to be garbage, during the Oilers playoffs. Thanks

  • CaseyBratPack 🦋Just Existing in a Crazy World🦋 (@CaseyBratPack) reported

    @Daggerville @Shawhelp Hopefully it will be working soon.. No issues, yet, in my part of town.

  • CarlingJackson THE ATHLETE ARTIST (@CarlingJackson) reported

    @Shawhelp We need a manager to help ASAP.

  • TMHellard Tyler (@TMHellard) reported

    @Shawhelp is the internet down in Silver Springs?? Have reset my router twice, modem three times and no good.

  • RavenFire1 ravenfire (@RavenFire1) reported

    @Shawhelp any issues in the varsity area of Calgary? Online chat said there was earlier, but I don't see any status updates on the outages page.

  • SantosLHalper JeffScharer (@SantosLHalper) reported from St. Andrews, Manitoba

    @Shawhelp what is going on with Cable service? The channel guide comes up no problem, but all I get is a black screen when I tune in

  • JohnBrown119 CanmoreC (@JohnBrown119) reported

    @shawhelp something is very wrong with your chat service. 1.5hrs trying to make a simple move request and agent tells me I will have to call back in 24 hrs.

  • Zerazzwow Stephen (@Zerazzwow) reported

    @Shawhelp are you aware of any service interruptions in east Winnipeg? My wifi connection has been inconsistent and now my cable is having issues

  • fpsi_tv FPSI_TV (@fpsi_tv) reported

    @Shawhelp Without fail, at 9:25PM PST, while live stream broadcasting on the internet, the video stream (upload) is interrupted for about 30sec while all other internet (download) remains uninterrupted. All connections are Cat6E wired and we’re on your fastest residential plan.

  • theSouravAgg Sourav Aggarwal 🇺🇦 (@theSouravAgg) reported

    @Shawhelp your website says the internet outage in New West, BC has been resolved but the internet is still not working. Postal code V3M6X9.

  • TJHarrison63 Thomas Harrison (@TJHarrison63) reported

    @Shawhelp is there an outage in St Albert, Campbell Rd area?

  • carlospricejr Collin Cackett (@carlospricejr) reported

    @QuinnMellCobb @Shawhelp I have had a similar issue it would go away if I unplugged my hdmi Cable and plugged it back in. It’s not the most scientific fix but it’s worth a try

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