Shaw Outage Map
The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 231 |
| Vancouver, BC | 222 |
| Edmonton, AB | 174 |
| Surrey, BC | 113 |
| Winnipeg, MB | 46 |
| Toronto, ON | 35 |
| Coquitlam, BC | 30 |
| Saskatoon, SK | 17 |
| Victoria, BC | 15 |
| Sherwood Park, AB | 13 |
| Nanaimo, BC | 12 |
| Sault Ste. Marie, ON | 12 |
| Langley, BC | 10 |
| Richmond, BC | 9 |
| Burnaby, BC | 8 |
| Red Deer, AB | 8 |
| Abbotsford, BC | 8 |
| North Vancouver, BC | 7 |
| Coquitlam, BC | 7 |
| New Westminster, BC | 6 |
| Lethbridge, AB | 6 |
| West Kelowna, BC | 6 |
| Port Coquitlam, BC | 6 |
| Thunder Bay, ON | 5 |
| Mississauga, ON | 5 |
| Maple Ridge, BC | 5 |
| Brampton, ON | 4 |
| St. Albert, AB | 4 |
| Creston, BC | 4 |
| Blairmore, AB | 4 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
-
Sean
(@smconnor007) reported
from
Calgary, Alberta
Wow @Shawhelp @ShawInfo !! You make it very difficult to work from home. As a internet provider you dropped the ball too many time in January, and it’s getting worse. I have to reevaluate the service in my neighbourhood.
-
Donna Smith
(@donnasmith915) reported
@Shawhelp Is there a problem with pods in southern BC? They were working earlier today.
-
Sharyl Jans
(@SharylJansPhoto) reported
@ShawInfo I just want to tell you that your website for online shopping and searching for plan options sucks! I find nothing but go into a store. What’s the point of your website? I just want info on internet only. Your cable is getting way overpriced!
-
Steven Hoffort
(@mrhof777) reported
@Shawhelp Refresh has not worked and is not working. And get stuck on hold with you guys for an infinite time.
-
Rose Petz|High Vibing Wellness
(@rose_petz) reported
@wildrose76 @Shawhelp It's ridiculous that they cut service because they "wanted" to upgrade the cable boxes. Not a good way to run a business. The local news is really the only feature that's any good.
-
Greg Rowat
(@GMoneyDC1) reported
@IcarusSmith @Shawhelp If you have a MyShaw account go onto the “TV” tab of your account and “refresh channels” .. it fixed our issues
-
GhostWarrior⚔ 🇨🇦
(@ghostcatbce) reported
@Shawhelp Help! I turned on my TV & I get you aren't subscribed messages & no sound. Da heck is going on? It was working fine yesterday.
-
William
(@William81724157) reported
Hey @Shawhelp why are my HD channels not working. Edmonton. Raucous clairs. T5z3v2
-
Greg Nicholson
(@Gregeezer) reported
@Shawhelp I realize you’re likely a bot, but was merely pointing out that under locations for service outages in Saskatchewan it says “Alberta, Moosejaw (sic) and Swift Current”. Channel refresh is currently unproductive.
-
Susan Schulmeister
(@SueSchulmeister) reported
@Shawhelp Can you confirm outage on 800 Ranch Estates Place NW, Calgary along with expected time to resolve?
-
Bo_44
(@Bo_44) reported
@newfiehun Yea they told me it was fine @Shawhelp ... mine works today but ... the service is poor at best
-
Cindy Knight
(@rellaknight) reported
@Shawhelp Still having problems in Fort Sask!
-
Bruce Cullen
(@BACullenyyc) reported
@Shawhelp - make that all channels showing as not subscribed, but the guide shows them as subscribed What gives? #Help
-
06yellowvette
(@06yellowvette) reported
@Shawhelp Shaw has the worse customer service i think I've ever come across, 2 hour wait time is ******* bullshit,i can see me switching to telus even though they aren't any better
-
Terry
(@EricksonTerryL) reported
@Shawhelp Outage in west Edmonton