Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 297
Vancouver, BC 268
Edmonton, AB 170
Burnaby, BC 125
Surrey, BC 121
Winnipeg, MB 72
Thunder Bay, ON 47
Victoria, BC 41
Red Deer, AB 28
Toronto, ON 21
Montréal, QC 21
Sherwood Park, AB 19
Saskatoon, SK 18
Brampton, ON 18
Richmond, BC 18
New Westminster, BC 18
Maple Ridge, BC 18
Langley, BC 17
North Vancouver, BC 14
Sault Ste. Marie, ON 13
Lethbridge, AB 12
Coquitlam, BC 11
Courtenay, BC 10
Fort St. John, BC 10
Kelowna, BC 10
Fort McMurray, AB 9
Abbotsford, BC 9
Salmon Arm, BC 8
St. Albert, AB 8
Prince George, BC 8

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • marionetta marionetta (@marionetta) reported

    @Shawhelp i.e. I have no service on one digital box!

  • braddutchak Brad (@braddutchak) reported

    @ShawInfo any info about outage in Aldergrove? Total service outage here.

  • DerekAmsbaugh2 Derek Amsbaugh (@DerekAmsbaugh2) reported

    @Shawhelp Hey, I have internet problems, do you guys have an outage in the Callingwood area? If so how long?

  • Shutup_Donnie TheDude abides (@Shutup_Donnie) reported

    @shawhelp @shawdirect Spent 40 minutes in chat with support getting me to check internet speeds until I got a result he liked. Didn't help and I still lag and can hardly load videos/gifs. Great customer support #shawinternet #shaw #useless

  • Knowlfall knowlton (@Knowlfall) reported

    @Shawhelp The past few weeks the internet here in Alberta all around has been bad, like at my school here at home and other places, is there a outages in Alberta?

  • mrkaswa mr kaswa (@mrkaswa) reported

    @Shawhelp I know your do, and that people are working at fixing it, the fellow is back at that box for a third time just now. But there are so many problems with Shaw lately, that I feel the need to tweet more about it. I'm not using your handle though since the issues are not yours.

  • Rob_Garner_ Rob (@Rob_Garner_) reported

    @ShawInfo why is my channel guide out of sorts. I have 5 channels showing Oprah network CTV has tsn, Disney broadcasting something else. What's the problem?

  • wingsnation Bruce Shad (@wingsnation) reported

    @Shawhelp my voicemail is broken and none of your staff knows how to fix it, this is what happens when you don't train your staff

  • 19caseyy casey (@19caseyy) reported

    @Shawhelp i spent the last 2 hours resetting and power cycling my modem. the "technical support agent" tells me to keep doing this every 30 minutes. it's 3am.

  • durnekell2k Matt (@durnekell2k) reported

    @Shawhelp is there an outage in medicine hat Alberta on going since yesterday?

  • WillyGrant ***** (@WillyGrant) reported

    @Shawhelp It should also be noted that the problem is happening on both our TVs and with all four remotes.

  • mrkaswa mr kaswa (@mrkaswa) reported

    @Shawhelp Is that the @shawhelp morning crew, or are you expecting this trouble to take until. tomorrow to fix? How hard can it be? Where was the last place the signal worked? Go forward from there, it's a 1/2 square block area.

  • Charlene_Kotze Dr. Charlene Kotze (@Charlene_Kotze) reported

    @Shawhelp I’ll see if someone can help by phone.

  • mrkaswa mr kaswa (@mrkaswa) reported

    @Shawhelp The issue you linked to claims to have been resolved. My issue is not resolved.

  • WillyGrant ***** (@WillyGrant) reported from Edmonton, Alberta

    @Shawhelp Someone already looked into it and could not fix. They booked a technician to come out in 9 days. Why wouldn’t the person in the phone at Shaw have mentioned this? I’ll DM our info. I am not happy.

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