Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 288
Calgary, AB 231
Surrey, BC 166
Edmonton, AB 148
Winnipeg, MB 35
Burnaby, BC 27
Coquitlam, BC 25
Victoria, BC 20
North Vancouver, BC 20
Toronto, ON 19
Red Deer, AB 16
Langley, BC 16
Montréal, QC 11
Coquitlam, BC 11
Sault Ste. Marie, ON 11
New Westminster, BC 10
Sidney, BC 10
Maple Ridge, BC 10
Port Coquitlam, BC 9
Sherwood Park, AB 7
Abbotsford, BC 7
Nanaimo, BC 7
Saskatoon, SK 7
Richmond, BC 6
Duncan, BC 6
Lethbridge, AB 6
Chilliwack, BC 5
St. Albert, AB 5
Thunder Bay, ON 5
Nelson, BC 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • QuinnMellCobb Quinn Mell-Cobb (@QuinnMellCobb) reported from Vancouver, British Columbia

    @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Come fix this immediately or I’m going back to @TELUS.

  • LeeLee19842 LeeLee1984 (@LeeLee19842) reported

    TV glitching again @shawinfo. Can’t watch the Olympics- we are calling again to get this resolved!! Constant problem.

  • QuinnMellCobb Quinn Mell-Cobb (@QuinnMellCobb) reported from Vancouver, British Columbia

    @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Make this right immediately or I’m going back to @TELUS.

  • ijustwantadino Tanya Devito (@ijustwantadino) reported

    @Shawhelp I moved to somewhere you guys don't service so I got a $100 early cancellation fee. Seriously? If you had service here I would still be with you, this is ridiculous.

  • TwiggJohn John Twigg (@TwiggJohn) reported

    @Shawhelp Great! But I just tried the array of DM apps you offered and none worked for me (maybe I don't have the right programs?). How about an email address so I can make contact with a real person? It's a simple problem involving a password...

  • iamtaylorjess Taylor Doll (@iamtaylorjess) reported

    I was all set up switch from @ShawInfo to @TELUS internet when Shaw swoops in w a last minute offer that I simply could not refuse. I call Telus to see if they'll beat it. Telus says since I'm a new internet customer they can't, but (2/x)

  • richlnye Rich Nye (@richlnye) reported

    @Shawhelp My internet doesn't work in Richmond Says it an older security network that is being phased out...what gives?

  • leonard_hessels Leonard Hessels (@leonard_hessels) reported

    @Shawhelp Exactly why should I Pay more When this issue Is not new How is a new modem for extra money I do not have the solution You don't need information to answer that

  • miajane88 Mia Jane (@miajane88) reported

    @ShawInfo We are having an outage in Edmonton Riverbend. Please provide an update.

  • timtaay A messy hair boi (@timtaay) reported

    @Shawhelp hi I'm currently having trouble with my internet, and I was hoping to receive some help

  • shaggygreendog shaggygreendog (@shaggygreendog) reported

    A friend pointed out that @ShawInfo is doing maintenance/upgrade work on their infrastructure. What do you think the chances are the issue was on their end, not mine?

  • arlensalte Arlen Salte (@arlensalte) reported

    @Shawhelp my internet is down T8A. I can’t work. What’s up?

  • chaserimkus t rimkus (@chaserimkus) reported

    @Shawhelp Good morning people! Is there an internet outage in Winnipeg? Haven’t been able to use wifi yet today.

  • renetetrault Rene “The Pickler” Tetrault (@renetetrault) reported

    @Shawhelp is there an issue in St Vital area? Our internet has been down for an hour and the modem is flashing a yellow led

  • Jamproc1 Jamproc (@Jamproc1) reported

    @Shawhelp my bluecurve is flashing amber. I contacted tech support but they weren't able to do much. I don't think there's maintenance in my area either :(

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