Shaw Outage Map
The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Vancouver, BC | 320 |
| Calgary, AB | 252 |
| Edmonton, AB | 182 |
| Surrey, BC | 174 |
| Winnipeg, MB | 41 |
| Burnaby, BC | 27 |
| Coquitlam, BC | 27 |
| Toronto, ON | 23 |
| Victoria, BC | 22 |
| North Vancouver, BC | 22 |
| Langley, BC | 17 |
| Red Deer, AB | 14 |
| Coquitlam, BC | 11 |
| Sault Ste. Marie, ON | 11 |
| Montréal, QC | 10 |
| Sidney, BC | 10 |
| New Westminster, BC | 10 |
| Maple Ridge, BC | 10 |
| Nanaimo, BC | 9 |
| Port Coquitlam, BC | 9 |
| Sherwood Park, AB | 8 |
| Saskatoon, SK | 8 |
| Lethbridge, AB | 7 |
| Richmond, BC | 6 |
| Duncan, BC | 6 |
| Nelson, BC | 5 |
| Abbotsford, BC | 5 |
| Creston, BC | 5 |
| Fort McMurray, AB | 5 |
| Parksville, BC | 5 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Peter A. Lepine
(@PeterLepine) reported
Update. Contacted Shaw technical support. They advise that my account won’t be fixed until at least Monday. Jesus. Rogers had a Canada-wide cellular meltdown a few months ago which they fixed in 24 hrs. Yet, Shaw can’t get around to fixing my internet for 5 days. @shawhelp
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Leaf
(@GreatLakesHello) reported
@Shawhelp Ok.But isn’t that really a Shaw issue? We fully believe Shaw is not taking this area seriously due to a small population. Canada went nuts when Rogers was out for 2 days! But a single outage of 4 days PLUS a ton of frequent &often 8 hour outages here seem to elicit no response.
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Will
(@LurkingLogger) reported
@Shawhelp Internet is on/off in midway, BC again. Problems for last several days here. What’s the deal?
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Hales
(@claytonhales83) reported
@thessscaryghost @Sportsnet So it must be a @Shawhelp problem.
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Reptoid27 #SaveMinecraft
(@reptoid27) reported
@PeterLepine @Shawhelp They are ******* RIDICULOUS, like most 'services' of all kinds today. Welcome to the collapse of everything. Service and honour are dead, bro. I hate it too.
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Parth Gajjar
(@ParthGajjar1503) reported
@Shawhelp Reaching out with some hope that there will be some resolution to my nightmares with wifi. I’ve no internet from last 5 days and still there is no update on it. No one has followed up with me and whenever I call they status in work in progress. Please help!
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🐝
(@helloiamkaitlyn) reported
@Shawhelp your website says the outage is over but I still don't have services back
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Peter A. Lepine
(@PeterLepine) reported
@Shawhelp Just got off another conversation with your tech support. She says she spoke to the right people to escalate this as a priority. Im told that I can expect a call from them as soon as the problem with my account is fixed, which is what they said yesterday.
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Michele
(@missmicheley) reported
@Shawhelp It seems to be working now, after a Google search I see that there was in fact a problem in Moose Jaw so they must have got it working
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Rollie Woods
(@rollie_woods) reported
@PeterLepine @Shawhelp Isn't that stupid, how they run their business and survive. I guess no competition.
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Leaf
(@GreatLakesHello) reported
@Shawhelp Yes,thank you,the point is it keeps happening and it’s for prolonged periods…now it’s 8 hours of no service. AGAIN. It’s a frequently disappointing service. So much so that we are not willing to go through this again all winter as we did last year when 1 outage was 4 days long!
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AJ Chaldez 🇨🇦🇬🇷🏴
(@andysactionpix) reported
@Shawhelp Can someone pls explain why on a daily basis does my TV reception freeze? Is it a) signal problem coming into my home b) problem with my 5-year old wifi modem c) time to switch to Telus fibre as they call daily wanting me to switch?? I have internet 600. Daily issues!
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Rollie Woods
(@rollie_woods) reported
@PeterLepine @Shawhelp Last time I got frustrated with Shaw I called them and asked to cancel my service. When I explained why they fixed the problem right there and gave me a $25 credit. I told them I didn't want the credit, I just want them to answer the phone and fix the problem wo me waiting hours.
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Leaf
(@GreatLakesHello) reported
@Shawhelp It’s not a connection issue, it’s a SHAW issue. The SHAW equipment in this postal code P0S1K0 CONSTANTLY fails. #shawinternetFAIL
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Will
(@LurkingLogger) reported
@Shawhelp Again today. Internet is in and out. Not just me- the entire neighbourhood is having problems. Please advise your tech team to look into this.
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