Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 284
Calgary, AB 214
Surrey, BC 158
Edmonton, AB 128
Winnipeg, MB 32
Burnaby, BC 28
Coquitlam, BC 25
Toronto, ON 22
North Vancouver, BC 21
Victoria, BC 19
Red Deer, AB 16
Langley, BC 16
Montréal, QC 12
Sidney, BC 11
Coquitlam, BC 11
Port Coquitlam, BC 10
New Westminster, BC 10
Maple Ridge, BC 10
Duncan, BC 7
Richmond, BC 7
Abbotsford, BC 7
Sherwood Park, AB 7
Nanaimo, BC 6
Sault Ste. Marie, ON 6
Powell River, BC 5
Chilliwack, BC 5
Nelson, BC 5
Creston, BC 4
Brampton, ON 4
Saskatoon, SK 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • reanimation03 Reanimation (@reanimation03) reported

    @Shawhelp scheduled dec 22 4-6pm. You guys cancelled, made time 29 Dec 1-3. Late call at 2:40 saying no one is coming. Bad service having us wait all that time. When a reasonable company would call ahead of the 1pm window to not waste time. Then 30th 5-7. Called to find out the person

  • pfak Peter (@pfak) reported

    WTF. @ShawHelp installed Internet service for my neighbour: the installer opened my demarc, removed the lightening arrestor, installed a splitter, and left my box unlocked with screws sitting inside :|

  • Chresmologue Chubblekins (@Chresmologue) reported

    Hey all, I just had my internet go down. @Shawhelp any updates on the status, or anyone else put there having issues? Copperfield here.

  • canadianclimate TJ (@canadianclimate) reported

    @Shawhelp So I can't get a hold of anybody through chat or phone? How exactly is this considered #support? 3 hours and counting is pretty crappy support

  • LostHunter7 LostHunter7 (@LostHunter7) reported

    @Shawhelp I might be getting intermittent internet service. And since the Smart TV is stupid and won't work if there's no internet, its a little worrisome. Could you check if its Shaw or heaven forbid, I need a new TV?

  • ihamouda Ibrahim Hamouda (@ihamouda) reported

    I am on hold with @Shawhelp for over 1:30 hours to disconnect my service. Is it by design to make customer life hell to disconnect the service?

  • The_Smuffer Me (@The_Smuffer) reported

    @kabalguy @Shawhelp @stingraymusic Did you hear anything? Still an issue for me

  • erreoequis27 R (@erreoequis27) reported

    @Shawhelp My internet has been down. I've tried disconnecting and connecting the router several times and nothing.

  • Jdyahoo911 Jason (@Jdyahoo911) reported

    @Shawhelp any eta on the Hawkwood Hampton outage? My community is experiencing outage as well, and this is affecting my work, which indirectly affects other Albertan.

  • htmcalgary Helen Mills (@htmcalgary) reported

    @Shawhelp Thanks for your reply. It would be much more helpful and customer friendly if more up to date information could be provided.

  • whytestreak whytestreak (@whytestreak) reported

    @ShawInfo Are you kidding! The #shawmobile coverage is a joke. Goes to "partners" as soon as you leave Edmonton, according to your service area map.

  • gbsproofs Perry (@gbsproofs) reported

    @Shawhelp our internet is down right now can you help

  • htmcalgary Helen Mills (@htmcalgary) reported

    @Shawhelp - any update on the outage in NW Calgary? Your webpage hasn’t been updated in 7 hours!

  • CaNettoyant Boop (@CaNettoyant) reported

    @Shawhelp Heya Quesnel internet is down eh?

  • RichardT3k Richard Campbell (@RichardT3k) reported

    @Shawhelp are there any cable problems in south Calgary -somerset

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