Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

Less
More

shaw Hero Image

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 135
Vancouver, BC 92
Edmonton, AB 75
Surrey, BC 38
Toronto, ON 15
Winnipeg, MB 15
Victoria, BC 8
Burnaby, BC 8
Langley, BC 7
Montréal, QC 7
Coquitlam, BC 6
Medicine Hat, AB 5
Sherwood Park, AB 5
Airdrie, AB 5
Saskatoon, SK 4
Creston, BC 4
Richmond, BC 4
Red Deer, AB 4
New Westminster, BC 4
Abbotsford, BC 4
Brampton, ON 3
North Vancouver, BC 3
Nanaimo, BC 3
Penticton, BC 2
Powell River, BC 2
Sidney, BC 2
Fort Saskatchewan, AB 2
Thunder Bay, ON 2
Maple Ridge, BC 2
Okotoks, AB 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • Tracey_YYC Tracey Forbes (@Tracey_YYC) reported from Calgary, Alberta

    @CDAinsworth @ShawInfo @TELUS Telus is way better than Shaw. It took 4 years for us to get Telus at our house. I will never go back if I don’t have to.

  • KathyCalder6 Kathy Calder (@KathyCalder6) reported

    @ShawInfo I was wondering if you could make it clearer to folks returning a PVR or modem to a Shaw location. Never was it mentioned i would have to obtain a sticker then take it to a post office 😳 Really, that's 2 stops 💯

  • janherms Jan Hermoso (@janherms) reported

    @Shawhelp any issue in Langley area? V3A 3R9. This is the fourth time that the internet drop. Flashing orange on my shaw wifi box.

  • jbeckham723 🇮🇹Jordan🇨🇦Bruneau🇫🇷 (@jbeckham723) reported

    @Shawhelp is there an issue with your internet right now in Winnipeg (North Kildonan)? I’ve tried rebooting my modem and still nothing

  • 3rdandOak Desmond Demosthenes (@3rdandOak) reported

    @ErikWdV @Nevin_Thompson @ShawInfo Because they know that small claims court would laugh them out the door. Believe me, I've found every piece of equipment laying around the house and it went into that box. They can recycle their own crap.

  • 3rdandOak Desmond Demosthenes (@3rdandOak) reported

    Why do so many companies put the onus on the customer to do a job that is the company's responsibility. I went over to the local @ShawInfo location in Mayfair with equipment that needed to be returned. Nope... can't do that. You have to box it and send it to Edmonton. What?? 1/3

  • MTBRiderSS I am The Fringe MTBRider (@MTBRiderSS) reported

    @Shawhelp fix your stupid android app. Useless piece of 💩

  • laurac131 Laura (@laurac131) reported

    @Shawhelp I sent a DM, we are having issues with our router. Help please!!

  • kurvomi_ jen (@kurvomi_) reported

    @ShawInfo is the worst internet provider lols

  • suzie_hartmiley Suzie (@suzie_hartmiley) reported from Penticton, British Columbia

    @Shawhelp Yes I do actually please note I will be making a payment on Tuesday morning for my internet service

  • timino780 Timothy Noel (@timino780) reported

    @shawinfo switched me from 150 to 300mbps like they were doing me a favor only to start billing me for it with no forewarning. Only to find out their new fiber 300 costs $13 less. Of course they never offered me that. #CustomerService

  • 3rdandOak Desmond Demosthenes (@3rdandOak) reported

    @Shawhelp The second that a customer is told that they cannot give Shaw the equipment, that it must be shipped back, the customer service rep should say, "Don't worry, there will never be a charge against you. Returning equipment is based on good faith, but you will never ever be charged."

  • gispatch 🌳+ NA 🇺🇦 (@gispatch) reported

    @CDAinsworth @ShawInfo @TELUS I was a Telus customer from 2017-2020… IT WAS AWESOME in 2020 I moved to a Shaw community. It’s been DISASTROUS, everyday I have multiple drops, inconsistent internet, and extremely poor customer service.

  • macypeters m. (@macypeters) reported

    @NoDoorsNoWhores @Shawhelp I've used the chat they over road it once but my number never permanently changed. I've tried multiple times.

  • LoriHahnel Lori Hahnel (@LoriHahnel) reported

    @ShawInfo Why can't I email your "customer service" instead of phoning?

Map Check Current Status