Shaw Outage Map
The map below depicts the most recent cities worldwide where Shaw users have reported problems and outages. If you are having an issue with Shaw, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Vancouver, BC | 146 |
| Toronto county, ON | 4 |
| Edmonton, AB | 111 |
| Winnipeg, MB | 31 |
| Kamloops, BC | 3 |
| Victoria, BC | 10 |
| Surrey, BC | 41 |
| Calgary, AB | 182 |
| Medicine Hat, AB | 4 |
| Salmon Arm, BC | 2 |
| Toronto, ON | 27 |
| Quesnel, BC | 4 |
| Duncan, BC | 8 |
| Sioux Lookout, ON | 1 |
| Burnaby, BC | 6 |
| Lethbridge, AB | 4 |
| Courtenay, BC | 2 |
| L'Assomption, QC | 1 |
| Waterloo, ON | 1 |
| Montréal, QC | 4 |
| Dawson Creek, BC | 1 |
| Saskatoon, SK | 6 |
| Kelowna, BC | 2 |
| North Vancouver, BC | 14 |
| Beaumont, AB | 2 |
| Sherwood Park, AB | 8 |
| Prince George, BC | 4 |
| Spruce Grove, AB | 4 |
| Maple Ridge, BC | 3 |
| Agassiz, BC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Faulty (@Line_Fault) reported@Shawhelp my packet loss is 50% 7.8Mbps down! Screaming fast. Chat said it's too busy to help me... literally. Standard every 6 ish month problem
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Lindsay I.R Wiebe (@LindsayWiebeRD) reported@Shawhelp I already called, and they said no. I’ve been a customer for years and so has my family.
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Ender (@Endfx11) reported@Shawhelp is there an outage in East Saskatoon right now?
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Ugabug (@MaryPChipman) reported@Shawhelp Now that there's no cable anymore, is the TV signal going to cut out whenever - like now? Our WiFi was fine.
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Alex Deggs (@Alex_Deggs) reported@Shawhelp I have tried all before contacting you. Besides I have tried to login on different devices that I have never used my Rogers account on and it’s the same. Takes me back to login page. Is there somewhere I can be referred to for more help. My security cameras are super important
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Gena Dixon (@genadxn) reported@Shawhelp internet has been awful the last two days in NW Calgary cut out for hours at a time. Cell service too.
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RogersHelps (@RogersHelps) reported@jcnhooper @Shawhelp Hi James. Please connect with technical support at 1-888-764-3771 so we can ensure proper steps are being taken to resolve any technical issues you are experiencing. -Eric
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Release the files (@BlackBlazeE) reportedDue to issues with @ShawInfo 's internet service, today's raid on the DOJ stream will be canceled unless something drastically changes. We here at the Black Blaze Collective assume that either the @TheJusticeDept is once again trying to stop us, or that Rogers/Shaw also defends pedos. The most likely case is sheer incompetence given what we know about the structure within Rogers/Shaw, but our narrative sounds better. Indoctrination broadcasts will resume ASAP.
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Vandelay Industries Inc. (@Mowgz_1) reported@staceybrotzel @Shawhelp Stuck on CBC. Worst nightmare!!
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Sleepless in YYC🇨🇦🇬🇧 (@kvlovely19) reported@Shawhelp is there an outage in Calgary? I've got no TV and internet i think is down too. I've unplugged both modem and cable box, plugged back in and nothing
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🙀🛸 (@cartfullofcats) reported@Shawhelp Not even really the point. It looks like you've broken our contract with no explanation. But we'll look into our options.
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jimmy TehFreak (@TehFreakTweets) reportedMy internet has been down for 3 hours now. @CCarrytel support doesnt open for another 5 1/2 hours and the vendor ( @shawhelp ) who licenses the line to them wont assist because im not THEIR customer. Why tf would I be with outages every 3-4 nights?
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Uprise Edmonton (Formerly Mixed Journalism) (@UpriseEdmonton) reported@Shawhelp Outage in Edmonton and surrounding towns! Please provide some sort of update.
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Deborah Pineda (@pineda_deborah) reported@Shawhelp is the Abbeydale area having internet issues? My internet is super slow 🥹🥹🥹
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Drimint (@RisenRealm) reported@Shawhelp is there an internet outage in Winnipeg. North Kildonan region? Myself and Shaw using neighbors are all having issues this morning. Cant access the outage map since it's stuck on British Columbia for some reason and your apps won't log in. Not that they ever work anyway