Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 131
Vancouver, BC 92
Edmonton, AB 79
Surrey, BC 42
Winnipeg, MB 16
Toronto, ON 15
Victoria, BC 8
Burnaby, BC 8
Coquitlam, BC 7
Airdrie, AB 6
Langley, BC 6
Red Deer, AB 5
Medicine Hat, AB 5
Montréal, QC 5
Saskatoon, SK 4
Creston, BC 4
Sherwood Park, AB 4
Richmond, BC 4
New Westminster, BC 4
Abbotsford, BC 4
Maple Ridge, BC 3
Coquitlam, BC 3
Brampton, ON 3
North Vancouver, BC 3
Nanaimo, BC 3
Port Moody, BC 2
Port Coquitlam, BC 2
Penticton, BC 2
Powell River, BC 2
Sidney, BC 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • rhibbsy Ryan Hibbs (@rhibbsy) reported

    @Shawhelp No, you’re 100% lying. I was offered an upgrade to 100Mbps upload speed, and told that speed was the highest available in my area. I agreed, and I upgraded. After getting the new router, and testing the speed, and seeing that I didn’t get that, I chatted to customer support.

  • _SaltedEarth eva, liminally spaced (@_SaltedEarth) reported

    @Shawhelp Is there an outage in Vancouver West end/Kitsilano? 😭😭😭😭

  • ViktoriaSue Viktoria (@ViktoriaSue) reported

    @Shawhelp what's the point of paying for service when it's always down or having issues. I pay way too much for this

  • digitalgrizzly Carl Clark (@digitalgrizzly) reported

    @Shawhelp Internet is not working as of 20 minutes ago and counting. Is there work being done in this area? North Kildonan, Winnipeg.

  • Melkorka12 ∞🌺 Métis Mel 🌺∞ (@Melkorka12) reported

    @LandryLes @Shawhelp I had a terrible experience. I called several times to renegotiate when I was a struggling single mom & was treated like crap. I had to take the equipment back & stand in line for 3/4 hour w/ kids only to be asked why I didn't call & renegotiate. If the kids weren't there... 🤯🤬

  • TheRealBigShaw Shawzy (@TheRealBigShaw) reported

    @Shawhelp Fix your network, gawd

  • arieswriting Jennifer Samson (@arieswriting) reported

    @ShawHelp Are there any internet/TV issues for North Vancouver? Our internet keeps dropping, TV channels are cutting out. Multiple TVs, over the last few days. We've power cycled everything multiple times.

  • alison_cairns Alison Cairns (@alison_cairns) reported

    @Shawhelp What can you - Shaw - do about unsolicited and spam calls? We have received 11 in the last 11 hours and 50 minutes alone. Please, fix what is broke. This is out of control and people shouldn’t have to turn off their phones or get a new number. This is on you.

  • WesBoyd15 Wes Boyd 🇨🇦 (@WesBoyd15) reported

    @Shawhelp shaw internet and cable down in Colwood, BC?

  • RayCushenan Ray Cushenan (@RayCushenan) reported

    @Shawhelp Internet outage in North Van Edgemont area since about 1040pm. Came back very briefly for 2 minutes then gone again. I don’t see outage reports and I’ve had blue curve router issues before so wondering if it’s my hardware again.

  • LandryLes Les Landry (@LandryLes) reported

    @Shawhelp @Melkorka12 @Melkorka12 I've never used Shaw, I was told one is as bad as the other. It's time they have some real competition...

  • fotogtom Tom Thomson (@fotogtom) reported

    @Shawhelp Shaw is a multi billion dollar technology company and it can’t program a back button to go back and change a setting? Instead you have your customers jump through hoops to get a refund and then start from scratch? And then tell them they will never be allowed a refund again?

  • DarthVakaryn Zach (@DarthVakaryn) reported

    Hey @Shawhelp out internet is not working and I'm told you guys can't send a tech out until the 19th? As a wfh household, do you realize how unacceptable that is? What is the point of your service? It never works properly anyway.

  • PeterVogel Peter Vogel (@PeterVogel) reported

    Seems there is no wiggle room or negotiation on pricing for internet/TV any longer with @Shawhelp. "Sorry to see you leave" is now part of the playbook if you call and simply try to match the current pricing on a 2-year service plan. It's been a long time, since the Rogers days.

  • rdanderson1972 roger anderson (@rdanderson1972) reported

    @Shawhelp My cable has been down for 24 hours

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