Shaw Outage Map
The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Vancouver, BC | 282 |
| Calgary, AB | 216 |
| Surrey, BC | 162 |
| Edmonton, AB | 140 |
| Winnipeg, MB | 33 |
| Burnaby, BC | 26 |
| Coquitlam, BC | 24 |
| North Vancouver, BC | 21 |
| Toronto, ON | 20 |
| Victoria, BC | 19 |
| Red Deer, AB | 16 |
| Langley, BC | 16 |
| Sidney, BC | 11 |
| Montréal, QC | 11 |
| Coquitlam, BC | 11 |
| New Westminster, BC | 10 |
| Maple Ridge, BC | 10 |
| Port Coquitlam, BC | 9 |
| Abbotsford, BC | 7 |
| Sherwood Park, AB | 7 |
| Saskatoon, SK | 7 |
| Nanaimo, BC | 6 |
| Richmond, BC | 6 |
| Sault Ste. Marie, ON | 6 |
| Duncan, BC | 6 |
| Powell River, BC | 5 |
| Chilliwack, BC | 5 |
| St. Albert, AB | 5 |
| Nelson, BC | 5 |
| Parksville, BC | 5 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Cadillac Williams
(@CaptCorruption) reported
@ShawInfo you should be ashamed of what you are doing to me promise a good deal for not switching to @TELUS and then don't apply the offer and charging more then what was promised and can't talk to a manager this has been going on sec Jan 1 and still can't fix it
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Leanne Coombs
(@socialwrknerd) reported
@Shawhelp Our internet is going down every few minutes in lago lindo. We are trying to work from home and this is a serious problem. What's going on?
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Ray Lee
(@Raymond4568) reported
@shawhelp your service tech, Jason, is incompetent and irresponsible. To have this guy working for you in an embarrassment. He accidentally cut off my TV & Internet and refuses to fix it. Now, I have to wait 2 days until I can get another of your tech to fix the problem HE caused
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🇨🇦john🇨🇦 Born raised Canadian. ⚓️🏍
(@voyagerbiker) reported
@Shawhelp is TV and internet service out once again
-
Mary Brabston
(@winnipeg_belle) reported
@kevparsons @Shawhelp I never had problems with Shaw. Bell, on the other hand, ...
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Kevin Parsons
(@kevparsons) reported
Messaging with @Shawhelp reminds me back when I was single and dating. Me texting them right away and then waiting forever for a response with bad news.
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Graham Isbister
(@giTraveller) reported
@Shawhelp Hey. Trying to access a terminal server and I am having issues, potentially with my firewall? How do I address this?
-
Nicole Pelcher
(@LoveStruckLlama) reported
@Shawhelp is there a Shaw outage I'm not aware of? My modem has no light. I've checked all the cables.
-
JP Young
(@Tweeterstand) reported
For anyone wondering.. if you move house but don't have a new home and can't use their service @ShawInfo will still continue to charge you for their services even though they can't provide it 👎 #lessonlearned #monopoly No wonder @TekSavvyBuzz are so popular nowadays
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Mitchell Cal
(@Mitchell_Cal) reported
@Shawhelp is there an outage in the lower mainland? Internet just went out.
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JAY PALTER
(@jaypalter) reported
Who is the business exec responsible for @Shawhelp? He/she should be looking for a new job. This experience is burning through any goodwill I may have for the brand. Telecom in #Canada is awful!
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WakandaVision
(@crizzybo) reported
Three mins to wandavision and the internet wanna cut out?? @ShawInfo finna catch hands
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Zach Fleisher
(@Zach_Fleisher) reported
@kevparsons @Shawhelp It's never good news.
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Christina Johnson
(@FlamesFun) reported
@Shawhelp I spent hours with your customer support online and on here sometimes No answer I have a paid $1200 I want it back now I have asked for this for months I don’t over payment please get it back to me now and stop sending me 1000 forms to fill I need 3 wifi extenders 3 new bc remote
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KIRI ❤️☕️🇨🇦
(@kiri_nelson) reported
Hey @ShawInfo is the internet down again🙄