Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• Keith (@Keith07414048) reported 3 minutes ago

  @Shawhelp maybe just fix the issuse and you wouldn't have a bunch of POed people like me

• Thing 1 🇨🇦🏴󠁧󠁢󠁳󠁣󠁴󠁿🇭🇺 (@Jaytriks) reported 10 minutes ago

  @Shawhelp I don’t have any tv channels this morning. Can you help?

• brad cunningham (@badcandy14) reported 14 minutes ago

  @Shawhelp having issues with our tv what number do you need account number if so account number is 029-0265-0502

• 🇨🇦Laura Lowry (@lrlwry) reported 16 minutes ago

  @Shawhelp @770CHQR I am in SE Calgary and having a similar issue. Chanels are not available or says not subscribed to.

• Laura G 🇨🇦 (@LauraG333) reported 16 minutes ago

  @Shawhelp I lost most of my channels. When I go on them it either says I'm not authorized or I have to subscribe. I've lost all my local stations and Crave. I read on your site that there is an outage and you guys have to refresh my boxes from your end. Can you please help?

• Anne Marie Watson (@amjwatson) reported 17 minutes ago

  @Shawhelp Account info was sent half an hour ago. Haven’t heard back yet, and the issue persists. Any updates?

• JasonP (@bringitalldown1) reported 17 minutes ago

  @Shawhelp Why do you not have a contact phone on your support pages? You make it extremely inconvenient to even attempt contact. Just refresh the whole network. You guys screwed it up and now we have to spend the time to get it fixed. BS.

• Dr. Imaginer (@JeffreyFDunn) reported 18 minutes ago

  @Shawhelp getting a not subscribed message in Springbank, just west of Calgary. Any update on this problem?

• Daniel Gilchrist (@35bulinwall35) reported 20 minutes ago

  @Shawhelp hey I’ve got no cable. I’ve refreshed my box and still nothing. I wonder if @TELUSsupport can help me switch cable and internet providers.

• Shaggy Nottingham (@muppetsachs) reported 24 minutes ago

  @Shawhelp My TV channels haven’t been working since last night in Calgary. Are you having issues?

• Cadi Jordan (@cadijordan) reported 30 minutes ago

  @Shawhelp I’ve done everything to get the blue curve app rolling here and it’s still wonky. I can’t turn my kids internet on for school this morning. It did this yesterday and took me almost an hour or more... of troubleshooting. I’ve done everything in your help center

• Anne Marie Watson (@amjwatson) reported 30 minutes ago

  @Shawhelp Box has been rebooted. Didn’t help.

• Paul Andersen (@PAShawSpotlight) reported 34 minutes ago

  @Dean_Paz @Shawhelp I'll come and fix it for you Dean :)

• Laur_YYC 🇨🇦 (@YB_IrieDuck) reported 36 minutes ago

  @DallasFlexhaug I tried that & it didn’t help. Shaw messenger told me there was no outages @Shawhelp sucks

• Steven Hoffort (@mrhof777) reported 39 minutes ago

  @Shawhelp Shaw Cable issues. But Shaq is prob pissed off too.

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