Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 144
Edmonton, AB 94
Vancouver, BC 93
Surrey, BC 48
Winnipeg, MB 23
Toronto, ON 19
Coquitlam, BC 13
Medicine Hat, AB 8
Airdrie, AB 7
Victoria, BC 7
Burnaby, BC 7
Langley, BC 6
Maple Ridge, BC 5
Richmond, BC 5
Saskatoon, SK 5
Coquitlam, BC 4
Sherwood Park, AB 4
North Vancouver, BC 4
Red Deer, AB 4
Creston, BC 4
Montréal, QC 4
New Westminster, BC 3
Nanaimo, BC 3
Cochrane, AB 2
Lethbridge, AB 2
Vermilion, AB 2
Canmore, AB 2
Mississauga, ON 2
Abbotsford, BC 2
Courtenay, BC 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • katetakespics Kate Woolley (@katetakespics) reported

    Nor should I have to spend tomorrow on the phone to unwind this mess with @ShawHelp and the collections company. But I will. There’s ZERO appreciation for customer time in this industry. Canadian Telecoms - we deserve better.

  • bumbleprince bumble.prince (@bumbleprince) reported

    @Shawhelp hello, will this outage be fixed soon?

  • katetakespics Kate Woolley (@katetakespics) reported

    After YEARS of a good customer relationship with @ShawHelp, they did NOTHING to help when I needed new gear, attempted to INCREASE my bill as a fix & now waste my time with this collections ****. Bottom line, this isn’t acceptable @CRTCeng

  • darlenebatoon lini⁷ (@darlenebatoon) reported

    @Shawhelp any wifi maintenance work in and around Bridlewood/Somerset area? our internet connection is down for an 1 hour now

  • CoW_mAn CoW mAn (@CoW_mAn) reported

    Home alone suffering from shingles, hell of a time for the home internet to go down @ShawInfo

  • FredNurke Chris Gordon (@FredNurke) reported

    Good morning @Shawhelp, what is a "temporary video stream error"? I see others noting a cable outage in Port Coquitlam at least.

  • NickelPickel32 Shanny 🇨🇦🇺🇦 (@NickelPickel32) reported

    @VSM0824 @Shawhelp @ShawInfo Im having issues. Won’t let me change the channel. Says channel is not working at this time. I’ve tried unplugging and it’s still not working

  • Irs87370805 Irs (@Irs87370805) reported

    @Shawhelp Shaw tv commercial not acceptable. ..sets poor example for kids

  • MichnaPaul Paul Michna (@MichnaPaul) reported

    .@Shawhelp cable, internet and phone are down in #Delton #yeg. Nothing on your website about an outage. What's going on?

  • RobYEG Rob (@RobYEG) reported

    @ShawInfo After several attempts talking with customer service on the phone and just getting frustrated I was getting ready to cancel my service. After taking with Alex @shpk mall to see what could be done. I got more services for cheaper. what’s is going on with phone support?

  • shellacsister Still Helen for now (@shellacsister) reported

    @Shawhelp Is your e-mail server down? Mom & I are unable to access our e-mail accounts.

  • oneframeoff One Frame (@oneframeoff) reported

    @ShawInfo internet outage Mount Pleasant

  • VSM0824 Vic S. Maan (@VSM0824) reported

    @Shawhelp @ShawInfo Are there reports of Shaw Cable/Net issues in the Tri-Cities? #help

  • Kitsune__Alexis Alexis Somers (@Kitsune__Alexis) reported

    @ShawInfo It looks like there's an internet service outage affecting the City of Calgary. Any idea on when we can expect services to be restored?

  • Kitsune__Alexis Alexis Somers (@Kitsune__Alexis) reported

    @ShawInfo It looks like there's an internet service outage affecting the City of Calgary. Any idea on when we can expect services to be restored?

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