Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 130
Vancouver, BC 94
Edmonton, AB 81
Surrey, BC 43
Winnipeg, MB 18
Toronto, ON 15
Coquitlam, BC 9
Burnaby, BC 8
Victoria, BC 7
Medicine Hat, AB 6
Red Deer, AB 6
Airdrie, AB 6
Langley, BC 6
Richmond, BC 5
Saskatoon, SK 5
Montréal, QC 5
Creston, BC 4
Sherwood Park, AB 4
New Westminster, BC 4
Abbotsford, BC 4
Coquitlam, BC 3
Maple Ridge, BC 3
Brampton, ON 3
North Vancouver, BC 3
Nanaimo, BC 3
Kelowna, BC 2
Port Moody, BC 2
Port Coquitlam, BC 2
Penticton, BC 2
Powell River, BC 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • KirtMarko Kirt Markevich (@KirtMarko) reported

    @Shawhelp outage in NW calgary. DM sent...

  • AlexAppleIsA Alex (@AlexAppleIsA) reported

    @ShawInfo Shaw mobile has a great plan yes. However they don’t tell us about what phones are compatible and there is quite the list, all it would have took was one person telling us that my wife and sons phones weren’t compatible at all with their network, that is my major

  • cdnstudent Nick (@cdnstudent) reported

    @PegFrenchy @Shawhelp I’m having the same issue as everyone else

  • renbaladhay Renante Baladhay (@renbaladhay) reported

    @ShawInfo where did your technician go? They did not show up last week and looks like they gonna do it again....such a frustrating customer service.

  • IanSeggie Ian Seggie 🅙 (@IanSeggie) reported

    @Shawhelp BlueCurve has **** the bed again. About ready to turf this service.

  • bkavs Brad Kavanagh (@bkavs) reported

    @Shawhelp is there an ETA on the Langley outage? It says it was supposed to be over at 0700 Mountain Time, and I have work in 40 minutes.

  • John_Yap John Yap (@John_Yap) reported

    @Shawhelp Seems like a broadcast problem in #RichmondBC

  • NicPMcC TJN 🇨🇦 (@NicPMcC) reported

    @Shawhelp XRE-03062 in deep South of Calgary Is this an outage?

  • mouthnoize Nicole Oliver (@mouthnoize) reported

    @Shawhelp are you having issues today in #Vancouver. Not all channels are broadcasting. Any updates? It’s currently 44 minutes to speak with a human.

  • ashleylovegood Ashley (@ashleylovegood) reported

    @Shawhelp for some reason my Internet has been down today! Can you help? :)

  • JonasDesrosiers Jonas Desrosiers (@JonasDesrosiers) reported

    @Zach_Fleisher @Shawhelp I have to say Shaw has been really bad lately. They used to be the best internet. Now the wifi drops daily.

  • AllyBeauchesne Ally Beauchesne (@AllyBeauchesne) reported

    @Zach_Fleisher @Shawhelp So my old modem died about three weeks ago and since I’ve had the new one its been nothing but problems 😭😭

  • AlexAppleIsA Alex (@AlexAppleIsA) reported

    @ShawInfo complaint. I called and talked to them about why their phones weren’t working and I was told they don’t have to tell us that the phones weren’t compatible. We will eventually get phones that work on their network cause it is a great plan I’m just upset they didn’t tell

  • Janesmith6043 Jane smith (@Janesmith6043) reported

    @Shawhelp @IanSeggie There is obvious something wrong with Shaw. There are multiple people across the country with issues right now. Why keep telling people you will look into their account when it is an issue on your end?

  • Zach_Fleisher Zach Fleisher #StayHome (@Zach_Fleisher) reported

    @AllyBeauchesne @Shawhelp We got this new modem last week, had an issue, seemingly fixed it last Friday, and now it's down again. But I did get the email from Shaw saying that my monthly bill is going up.

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