Shaw Outage Map
The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 159 |
| Vancouver, BC | 139 |
| Edmonton, AB | 105 |
| Surrey, BC | 72 |
| Winnipeg, MB | 22 |
| Coquitlam, BC | 17 |
| Toronto, ON | 16 |
| Victoria, BC | 11 |
| Burnaby, BC | 11 |
| Red Deer, AB | 11 |
| Montréal, QC | 9 |
| Langley, BC | 8 |
| Sherwood Park, AB | 7 |
| New Westminster, BC | 7 |
| Nanaimo, BC | 7 |
| Sidney, BC | 7 |
| Richmond, BC | 6 |
| Duncan, BC | 5 |
| North Vancouver, BC | 5 |
| Coquitlam, BC | 5 |
| Abbotsford, BC | 5 |
| Maple Ridge, BC | 4 |
| Creston, BC | 4 |
| Saskatoon, SK | 4 |
| Powell River, BC | 4 |
| Medicine Hat, AB | 3 |
| Nelson, BC | 3 |
| Courtenay, BC | 3 |
| Brampton, ON | 3 |
| St. Albert, AB | 3 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
-
Trsmanic
(@trsmanic) reported
Banger of a stream except for it crashing lol but didn't die as much KEKW, Shoutout to @Zearhok for sending his homies my way 😎 Sadly we were having internet issues an stream crashed @ShawInfo why doe
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Andrew
(@andrew00654110) reported
@Shawhelp Home internet is not working
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Cori
(@corimah) reported
@Shawhelp is internet down in Hidden Valley NW (Calgary)? Or is it just me?
-
Rachel K. Riggs
(@rachelkriggs) reported
@Shawhelp I had working internet an hour ago. Called to upgrade my service and now I have no internet and am being told no one can come help until August 13. This is unacceptable. I work from home. I cannot be without internet for a week, or even a day.
-
K
(@mr_pegger) reported
@Shawhelp Is there any way to set up a guest network on the Bluecurve modems?
-
FART GOD 420 ESPORTS
(@DyrusFeeder) reported
@Shawhelp @TELUSsupport ok so ping is horrid for everyone. FIGURE IT OUT? How does Canada have worse internet than third world countries lol. @TurtleRock btw new game is so bad holy moly
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DJ Granblue
(@DJGranblue) reported
@Shawhelp is there an outage in Surrey? I saw a couple of your vehicles on front of my complex at 82 and 120th and now, I don't have internet.
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tracy gora
(@thetrblwthtracy) reported
@Shawhelp @ShawDirect @ShawInfo Your update page has said “resolved” twice now and then gone back to “in progress”… can you give an eta because nothing has changed with our cable or internet. Thankfully we haven’t switched to Shaw cellular too.. Thanks for your service #telus
-
Will
(@LurkingLogger) reported
@adifood1234 @Shawhelp No sweet dreams here. My white noise machine requires wifi and Shaw seems unable to keep our service up for more than a week in a row.
-
Leon Kisaragi
(@DavisMoors) reported
@Shawhelp gotta say tech must be really lazy these days, telling us that "there no outage", perhaps it time to cut my loses and move on Shaw tech are too lazy to bother to go out and check the area of no service
-
Taylor Austin
(@TaylorAustinC) reported
@Shawhelp Don't bother to do it over Twitter, I'm at McDonalds using wifi. Trying to call your ****** service
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Rachel K. Riggs
(@rachelkriggs) reported
@Shawhelp Also, the first customer service rep I spoke with initially said she could upgrade me for less money than the plan listed on your website... but then couldn't, at the last minute, after I agreed to upgrade (at the lower cost).
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Rachel K. Riggs
(@rachelkriggs) reported
@Shawhelp This is a joke. Terrible service. I called to give YOU more money and now I’m being told I will have NO INTERNET FOR A WEEK. Not okay. You need to fix what you broke.
-
Rachel K. Riggs
(@rachelkriggs) reported
@Shawhelp Terrible service. Wish I could get actual Fibre from @TELUS .
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Jonathan Tchao
(@Jtchao83) reported
@Shawhelp are you showing an internet and tv outage in Richmond Bc?