Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 334
Calgary, AB 261
Edmonton, AB 194
Surrey, BC 188
Winnipeg, MB 45
Toronto, ON 38
Burnaby, BC 27
Coquitlam, BC 25
North Vancouver, BC 21
Victoria, BC 21
Coquitlam, BC 16
Saskatoon, SK 16
Port Coquitlam, BC 13
Langley, BC 13
Nanaimo, BC 13
Sherwood Park, AB 13
Richmond, BC 12
Sault Ste. Marie, ON 12
Red Deer, AB 11
New Westminster, BC 10
Abbotsford, BC 10
Maple Ridge, BC 8
Lethbridge, AB 7
Chilliwack, BC 7
Montréal, QC 7
Thunder Bay, ON 6
West Kelowna, BC 6
Creston, BC 5
Sidney, BC 5
Mississauga, ON 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • drksyder74 Tony Brown (@drksyder74) reported

    @Shawhelp I've tried a few of those...it's kinda better...just wondering if there were any issues that you know of on your end? Guilford area of Surrey...if not, I'll keep trying on my end...

  • raime84522730 raime (@raime84522730) reported

    @ShawInfo @redcrosscanada Oh you want to help? Except whe we call to let you know the house burned down you don’t give a s$&t. Your like too bad… bill is due and we can pay for the equipment now too. Wow

  • h8tufakrs rob (@h8tufakrs) reported

    @ShawInfo finally a new service provider in my area. After 25 years paying outrageous prices last 15 years $200 plus, never the same I can get better, more than services that **** #shaw can provide @ 1/4 the $ . YOU SUCK SHAW....

  • FansoftheJets 🇨🇦 Fans of the Wpg Jets 🇨🇦 🏒 (@FansoftheJets) reported

    @Shawhelp I just want service that doesn't go out consistently. Something Shaw is clueless to provide

  • FansoftheJets 🇨🇦 Fans of the Wpg Jets 🇨🇦 🏒 (@FansoftheJets) reported

    @ShawInfo ****** service, incompetent support

  • BirdPaddler John Geary (@BirdPaddler) reported

    @Shawhelp Too late the game starts in a minute this happens every year I’m tired of it. You may be losing me as a customer or your entire cable package because of it😡

  • JordanBoudrea10 J-BO (@JordanBoudrea10) reported

    @Shawhelp yo is there qn internet problem going on in the coventry hills area . I have internet but it's like really bad right now

  • m_f_kennedy Ken-nedy (@m_f_kennedy) reported

    I pay for "up to" 150Mbps from @Shawhelp and am struggling to break 1Mbps, yet again. Does anyone else get these PAINFULLY slow periods?

  • jthor099 Jeff Thorlacius (@jthor099) reported from Vancouver, British Columbia

    @Shawhelp Having problems in Vancouver with Gateway. Super slow, buggy, channels displaying incorrectly or not at all. Have cycled power and done system refresh, have unscrewed cables. Any known issues in my area?

  • nl_rock chrisc (@nl_rock) reported

    Ok @Shawhelp last week my internet went out, called and got tech appointment for sept.12, now got text saying tech will be coming today the 11th between 12 and 2, confused and frustrated customer here

  • MomKP22 KP ♓ (@MomKP22) reported

    @Shawhelp our gateway remote doesn't seem to be working right. We changed batteries too. It's lagging. Guide very slow to come up, pvr guide too. Changing channels takes along time to come up and scroll through stations. Help please! Highly annoying.

  • Noosiekins Vanessa (@Noosiekins) reported

    @Shawhelp can you let your team know that the blue curve tv menu is still wonky and full of blank boxes? Please don't ask me to contact tech support. I've spent 3-4 nights speaking to them in the last 2 weeks with unsolved issues. Thanks.

  • Mc3ain Mike Grimes (@Mc3ain) reported

    @Shawhelp finally clued in to the problem with my smart plugs not working.. After whatever update was done to my xb7 modem not allowing me to change WiFi settings they stopped working. Ended up shutting off the 2.4 ghz WiFi radio and running my own AP for 2.4ghz. All works now

  • raime84522730 raime (@raime84522730) reported

    @redcrosscanada @ShawInfo Thanks for what? The temporary suspension of service? Keep donating to Shaw so they can keep screwing their customers

  • dankobe87 DAN KOBE (@dankobe87) reported

    @ShawInfo is your Internet in Edmonton functioning properly?. We’ve had poor Internet service since last night.

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