Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 1mom2G (@1mom2giants) reported 24 seconds ago

  @Shawhelp not sure if this also works for Shaw mobile, but we're having network drop issues like crazy today and Nanaimo is it a known issue

• Colm Howard (@mlocy112) reported 2 minutes ago

  @Shawhelp @WillWatson27 I called Shaw about an hour ago and they have an alert about outages in Vancouver but nothing appearing online. Internet has been down for 3 hours now

• Colm Howard (@mlocy112) reported 2 minutes ago

  @Shawhelp Dunno what time your webpage staff come in but the outages on your website arent posted. I called about 2 hours ago and they said downtown Vancouver is having issues but still 0 reports on the Shaw page.

• tetra (@tetracova) reported 4 minutes ago

  @Jessevd @Shawhelp I have lightspeed and the same issue, assuming its linked

• Degree5ive (@degree5ive) reported 5 minutes ago

  @Shawhelp That's all? Your internet is not working

• Jessevd (@Jessevd) reported 9 minutes ago

  @Shawhelp I now believe it's a Can-com issue, they had planned router firmware updates this morning. Thanks for the reply.

• Will Watson (@WillWatson27) reported 9 minutes ago

  @Shawhelp Service has been down for the last 5 hours in Vancouver, any updates?

• Chris (@Chris27772374) reported 12 minutes ago

  @Shawhelp worst support service ever. Outages? Can’t find them. Chat.. slowest response from agent ever.. literally stalling the chat. Phone.. automatic hang up after 15 minutes..

• Dennis Koch (@DennisKoch10) reported 12 minutes ago

  @Shawhelp This problem has been resolved with past history and past saved phone recording. Thank you, for your time.

• Michał (@michalsz) reported 16 minutes ago

  @Shawhelp Intermittent Internet accessibilty on multiple devices in Langford as well. Posted troubleshooting ideas do not solve the problem.

• Lisa Ricciardi (@Ilovetrees68) reported 16 minutes ago

  @Shawhelp I work for the City of Mississauga and it's the tv in our depot in Malton. Today the screen is not visible it's really bad. I don't even know how to go about because it's the satellite why are we having so many problems with the screen to see the picture?

• W. Ross White (@wrosswhite) reported 21 minutes ago

  @Shawhelp service down in new west, any era on service restore?

• sarah (@sarahmatthes_) reported 23 minutes ago

  so we’ve been without wifi for a week and all @ShawInfo can say is “we’re working on it from the back end”. ******** you have been working on it for a week wtfffff

• Dillon Andersen (@AwesomeFatGuys) reported 24 minutes ago

  @shawhelp Why would you perform maintenance and not tell anyone? What the hell are you thinking? When routers reboot it's kind of a problem.

• Albert Michael (@Albsmignoli) reported 25 minutes ago

  Hey @Shawhelp am I able to login to the TSN website and watch #themasters?

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