Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 155
Vancouver, BC 138
Edmonton, AB 99
Surrey, BC 73
Winnipeg, MB 21
Toronto, ON 16
Coquitlam, BC 13
Burnaby, BC 11
Red Deer, AB 9
Montréal, QC 8
Victoria, BC 8
Langley, BC 8
New Westminster, BC 7
Nanaimo, BC 7
Richmond, BC 6
Sherwood Park, AB 5
Duncan, BC 5
North Vancouver, BC 5
Abbotsford, BC 5
Medicine Hat, AB 4
Maple Ridge, BC 4
Creston, BC 4
Saskatoon, SK 4
Coquitlam, BC 4
Powell River, BC 4
Airdrie, AB 3
Nelson, BC 3
Brampton, ON 3
St. Albert, AB 3
Okotoks, AB 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • fraserlogan Fraser Logan (@fraserlogan) reported

    @Russty1105 @Shawhelp @oumarscif I guess I'm comforted to see I'm not the only one with the same problem.

  • gispatch 🌳+ NA (@gispatch) reported

    @Squeek1487 @Shawhelp Whenever that may be… Shaw needs to get the issues rectified ASAP with all of the live sports happening in the next several weeks at odd hours of the day in 🇨🇦.

  • heartembrace l.k.w (@heartembrace) reported

    @Shawhelp every single channel we want to watch is frozen. Can you tell us how to fix this? Really tired of the freezing issue you continue to have.

  • Tammeh69 Tammeh (@Tammeh69) reported

    @Shawhelp Campbell River now experiencing the same problems / error messages as others. Right at 7:00 sportsnet went down

  • harman1954 *** Harman (@harman1954) reported

    @Shawhelp Hello can you help find out why my service is not working?

  • undont The Magic Schoolbus (@undont) reported

    @Shawhelp @illustratedword Hi Tom! Just wanted to let you know people pay for this service! So an outage “again” is a pretty ******* big deal.

  • horvat2boeser Hockey Gal (@horvat2boeser) reported

    @gispatch @Shawhelp Same problem 😡😡 now I can’t get the Canucks game either

  • THarris1519 x - Trevor Harris (@THarris1519) reported

    @ie79 @Shawhelp Hopefully this outage doesn’t take 12 hours like last time

  • Seahwks24 Colin Konrad (@Seahwks24) reported

    @Shawhelp @Mcfulton5 Hey Grace me again, this happens every Sunday at the end of the Sunday Night Football game. If Shaws back end team hasn’t figured out a fix by now there’s a bigger internal issue. All a customer wants to know now is what compensation can we expect on next months bill?

  • BrentDargis Brent D'Argis (@BrentDargis) reported

    @Shawhelp my tv has lost its connection and keeps giving me a message saying it’s having trouble. It then changes channels itself.

  • tojules_gale Jules (@tojules_gale) reported

    @Shawhelp Cable down in Airdrie, we keep getting the same message others are posting about.

  • tpardy01 Ty (@tpardy01) reported

    @Mitch44D @ShawInfo @Shawhelp We have tried calling to talk with them about this and they don't give a crap.

  • fifilavoom Super Atomic Mom (@fifilavoom) reported

    @LtotheMillsy @Shawhelp Ugh! Again…this happened a few weeks ago too. What kind of service are providing…it’s so crappy!

  • A_little_Lam - ̗̀ Alex ̖́- (@A_little_Lam) reported

    @Shawhelp my TV service is down...XRE-03090. wildwood/spruce cliff

  • WillMorr1 W L-Mo (@WillMorr1) reported

    @Shawhelp Same xre-3090 error in Winnipeg. You guys are really bad tonight. This has been going on and off for the last couple of hours. Time to get your act together. Should we just pay you some days and not some other days?

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