Shaw Outage Map
The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 146 |
| Vancouver, BC | 124 |
| Edmonton, AB | 84 |
| Surrey, BC | 55 |
| Winnipeg, MB | 18 |
| Toronto, ON | 17 |
| Langley, BC | 10 |
| Coquitlam, BC | 10 |
| Burnaby, BC | 10 |
| Victoria, BC | 8 |
| Montréal, QC | 8 |
| Richmond, BC | 6 |
| Creston, BC | 5 |
| Sherwood Park, AB | 5 |
| Airdrie, AB | 5 |
| Maple Ridge, BC | 5 |
| Red Deer, AB | 5 |
| New Westminster, BC | 5 |
| North Vancouver, BC | 5 |
| Abbotsford, BC | 5 |
| Medicine Hat, AB | 4 |
| Duncan, BC | 4 |
| Nanaimo, BC | 4 |
| Powell River, BC | 4 |
| Nelson, BC | 3 |
| Fort Saskatchewan, AB | 2 |
| Thunder Bay, ON | 2 |
| Okotoks, AB | 2 |
| Guelph, ON | 2 |
| Saskatoon, SK | 2 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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C’estMoi
(@LifeofJanine) reported
@Shawhelp Spent over an hour on live chat 2 weeks ago ‘fixing’ issues & nothing was fixed. I can’t spend an hour unplugging cable boxes again. How do I get service out here or new boxes?
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Rudy the Red-Beaked Reindeer
(@opiatedforty9) reported
@Shawhelp Bluecurve down
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Kelly Woolsey (Everything is Un-Fine) (He/Him)
(@KellyWoolseyGN) reported
@Shawhelp Issues with TV in Spruce Grove area? internet is fine, just TV side of things cratered.
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Lianne
(@ArtUnwound) reported
@Shawhelp are we having problems on the island right now?
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Brock Haywood
(@brockhaywood) reported
Holy @Shawhelp chat support is brutal. How can it be that multiple chats within the same day only have one play in their playbook. Yes Karen, I can unplug the modem for a minute. No, you haven’t solved my problem.
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Kery Long
(@kerylong33) reported
@Shawhelp Are there cable service issues right now? I’m heading to sleep shortly, but suddenly no channels will load, it says this channel is unavailable for every one that I try.
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mr kaswa
(@mrkaswa) reported
@Shawhelp are there issues in central city/Whalley area of Surrey? Every channel is suddenly unavailable at the moment. And I mean suddenly.
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Susan Jaeger
(@sljaeger) reported
Hey @Shawhelp is cable down in SW Calgary right now? I'm getting nuttin.
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Sunny White 🇦🇺🇨🇦
(@sunwhite63) reported
@Shawhelp Shaw down in North Cowichan. Error code XRE-03137
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Mr Dean
(@deandamm) reported
from
Balmoral, British Columbia
@Shawhelp tv down in Sorrento
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Holly Beeeeeee
(@GreenFireweed) reported
@Shawhelp Nanaimo, BC: all TV channels are down, and recordings are unavailable too.
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jodyzim
(@jodyzim1) reported
@jipatt @Shawhelp Not working in Chaparral either.
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AndorianIP(AiP)🐍
(@AndorianIP) reported
@Shawhelp is your service down?
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Farhana Rawji
(@farhanarawji) reported
@THarris1519 @Shawhelp I’m getting that same problem
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jp
(@jipatt) reported
@Shawhelp My shaw as well as my neighbours is not working. We live in Sundance? Any idea what’s going on?
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