Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 138
Vancouver, BC 93
Edmonton, AB 81
Surrey, BC 42
Toronto, ON 15
Winnipeg, MB 15
Victoria, BC 8
Burnaby, BC 8
Langley, BC 7
Montréal, QC 7
Airdrie, AB 6
Coquitlam, BC 6
Red Deer, AB 5
Medicine Hat, AB 5
Saskatoon, SK 4
Creston, BC 4
Sherwood Park, AB 4
Richmond, BC 4
New Westminster, BC 4
Abbotsford, BC 4
Maple Ridge, BC 3
Coquitlam, BC 3
Brampton, ON 3
North Vancouver, BC 3
Nanaimo, BC 3
Port Coquitlam, BC 2
Penticton, BC 2
Powell River, BC 2
Sidney, BC 2
Fort Saskatchewan, AB 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • damegoodies Damien Good (@damegoodies) reported

    @Shawhelp Shaw home wifi has been down for 18+ hours in Vancouver. Google reports several outages here. Can you confirm? Very frustrating when wfh!!

  • purplekalzip liam boam (@purplekalzip) reported

    @Shawhelp There is an outage in Copperfield fyi.

  • calgary_buffalo CalgaryBuffalo (@calgary_buffalo) reported

    @Shawhelp My buddy was fighting with your customer service to have the area looked at! A tech got here at 7 and fixed it! 2 days you didn’t believe! Disgraceful! Shame on Shaw!

  • paulawhite45 Paula Bennett (@paulawhite45) reported from Didsbury, Alberta

    @Shawhelp The tech finally ran a report and found there is an RF issue to the modem. They are finally sending someone out but it shouldn’t take so long to get matters resolved.

  • SmuggyBear80 Indigenous Man (@SmuggyBear80) reported

    @Shawhelp Is service out in Marlborough? Calgary Alberta

  • Gomerpile_1992 Sam Stokes (@Gomerpile_1992) reported

    @Shawhelp my internet is down...what's goin on over there boys?

  • SqueaksMcGeek Squeaks McGeek (@SqueaksMcGeek) reported

    @Shawhelp Internet keeps going down in Maple Ridge this morning. Sent a DM. Please help as I work from home. Rebooting router doesn't fix it.

  • wild_rosey Rosey (@wild_rosey) reported

    @Shawhelp is there internet issues around Edmonton? Or is there somewhere I can find out if there are issues in my neighborhood?

  • Olitium Olitium (@Olitium) reported

    @studingo @Shawhelp @TELUS I can totally relate, I actually used to work for Shaw as a service technician. When I left the company and moved back to my home town from Alberta. I picked up streaming again when I got home. Where I lived in my hometown the node I was on was cursed on the upload.

  • Velvius Fake Name (@Velvius) reported

    @ShawInfo if I call and you're closed, TELL ME YOU'RE ******* CLOSED instead of making me enter pin numbers and navigate menus just to find out you have **** customer service.

  • SqueaksMcGeek Squeaks McGeek (@SqueaksMcGeek) reported

    @Shawhelp is there an update on the outage in Maple Ridge?

  • DorianMordante Ryan Holinaty (@DorianMordante) reported

    @Shawhelp I’ve been on hold for almost an hour with your so called “Customer Success team”

  • fount_of_knowlj KDJ, spin that wheel (@fount_of_knowlj) reported

    @Shawhelp Yeah, on both my phone and my wife's. We get to the sign in page & the second we try typing in our login info - crash

  • llgray35 Elle Gee (@llgray35) reported

    @Shawhelp is the system down? My internet just went out, north Kildonan area.

  • connor_mcm C (@connor_mcm) reported

    @Shawhelp Ok thanks they advised it was down on your end. You guys might want to post that somewhere, would have saved me some time and you guys an extra customer in the queue.

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