Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 315
Calgary, AB 254
Edmonton, AB 205
Surrey, BC 174
Winnipeg, MB 51
Toronto, ON 36
Burnaby, BC 27
Victoria, BC 24
North Vancouver, BC 21
Coquitlam, BC 20
Red Deer, AB 15
Langley, BC 14
Saskatoon, SK 13
Sault Ste. Marie, ON 13
Sherwood Park, AB 11
New Westminster, BC 11
Sidney, BC 10
Port Coquitlam, BC 10
Coquitlam, BC 9
Richmond, BC 9
Montréal, QC 9
Maple Ridge, BC 9
Abbotsford, BC 9
Nanaimo, BC 8
St. Albert, AB 7
Lethbridge, AB 7
West Kelowna, BC 6
Creston, BC 5
Thunder Bay, ON 5
Mississauga, ON 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • fblainedickson Blaine Dickson 🏌️‍♂️ 🇨🇦 (@fblainedickson) reported

    @Shawhelp @big_fan2019 I have bluecurve high speed and I was having the same issues. Please fix your cloud pvr skipping issues. Lots of complaints on your web site. Hard to watch football games when the recording skips 5 minutes. I miss key plays

  • microwish e livingston (@microwish) reported

    @DavidHartwick_ @Shawhelp I switched to Telus SOLELY because of the disgusting customer service from Shaw. A 25 year customer and was treated condescendingly and extremely rudely. I was shocked. They do NOTHING for their loyal customers and I’m happily paying more now .

  • HAC_N800 Harold Clitheroe (@HAC_N800) reported

    @Shawhelp That reminds me that way back when at work We had a 5 ton hydraulic pressure to make sure that any hard drives that might contain sensitive infirmary be destroyed instead of recycled or thrown out,that was one of the more fun jobs if you were in the Workstations Support Group

  • davidma51353912 david macgregor (@davidma51353912) reported

    Hey @ShawInfo how come your cable/internet connection is so brutal right have you been hacked. How come your not communicating with your customer s about the intermittent connections. I have to continually reset my cable box!!

  • sandman_0314 Neil Sande (@sandman_0314) reported

    Any others having poor connectivity with the Oilers and Canada soccer games? #shawhelp. Games keep freezing and then restarting.

  • mrscotty5 Scotty (@mrscotty5) reported

    @Shawhelp #globalnews #CTV Shaw you have admitted to opening an account under my name by mistake. I’ve spent hours begging you to stop billing me (it’s in collections). You always say you’ll fix, but the bills are still coming!! Your going to ruin my credit! STOPitsFRAUD

  • jonwaldman Jon Waldman - Swimming Aimlessly (@jonwaldman) reported

    Anyone else in #winnipeg having issues with @ShawDirect ? Second time in less than a week it’s been down for us. @Shawhelp

  • mindboxmedia Mindbox Media (@mindboxmedia) reported

    @bombay_poetess @TELUS @ShawInfo Don’t bother with Telus. We had the same experience with home security install. We had no technician show up for both of service calls. Even after the first time getting our address wrong they screwed up the second time. Don’t use Telus.

  • StoneMichaels1 Stone Michaels (@StoneMichaels1) reported

    @Shawhelp I’m currently without internet, missing a prof acred exam that started mins ago. closer to failing every min, cuz I have no access to internet. No outages showing on site, but your bot chat claims outage. Can’t reach an agent. On hold. No way to get updates. Seriously?

  • nigelmcd99 Nigel McDonagh (@nigelmcd99) reported

    @Shawhelp East Van is having internet issues, Wifi keeps dropping, Commercial Drive area

  • illmatix illmatix (@illmatix) reported

    @Shawhelp hey, I'm having issue with my connection. Like some sites load and some don't. Lots of issues with requested images not loading. Issue seems to come from external sources based on traceroute output

  • legallyfleur ✨ (@legallyfleur) reported

    @Shawhelp Oh Darren I have called when I needed help and the best I could get was “have you tried turning it off?” I know I’m not the most technical person but sometimes a girl just needs a bit more support then “turn it off and wait 10 seconds it will work promise” ;)

  • max63094 Jason Fletcher (@max63094) reported

    @Shawhelp I find it really funny how you can do more for a new customer than customers that have been with you for 20+ years. Very disappointed in customer service/loyalty. It has been going downhill for the last few years

  • jettbritnell Jett Britnell, FRCGS 🇨🇦 FRGS 🇬🇧 FI'16 🇺🇸 (@jettbritnell) reported

    Against better judgement, we renewed our internet service with Shaw last week. The new IB6 modem they replaced the firmer Hitron modem is buggy. It is also refurbished. Im told by @Shawhelp that’s all they offer? Refurbished modems. One hr on phone. #epicfail

  • PCWAndrew Andrew Shallcross (@PCWAndrew) reported

    Shaw outage in Waverley heights. Apparently a known issue according to them. @Shawhelp

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