Shaw Outage Map
The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Vancouver, BC | 283 |
| Calgary, AB | 211 |
| Surrey, BC | 158 |
| Edmonton, AB | 129 |
| Winnipeg, MB | 32 |
| Burnaby, BC | 26 |
| Coquitlam, BC | 25 |
| North Vancouver, BC | 21 |
| Toronto, ON | 20 |
| Victoria, BC | 18 |
| Red Deer, AB | 16 |
| Langley, BC | 16 |
| Sidney, BC | 11 |
| Montréal, QC | 11 |
| Coquitlam, BC | 11 |
| New Westminster, BC | 10 |
| Maple Ridge, BC | 10 |
| Port Coquitlam, BC | 9 |
| Duncan, BC | 7 |
| Saskatoon, SK | 7 |
| Richmond, BC | 7 |
| Abbotsford, BC | 7 |
| Sherwood Park, AB | 7 |
| Nanaimo, BC | 6 |
| Sault Ste. Marie, ON | 6 |
| Powell River, BC | 5 |
| Chilliwack, BC | 5 |
| St. Albert, AB | 5 |
| Nelson, BC | 5 |
| Thunder Bay, ON | 4 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Kari Hanna
(@karihanna77) reported
@Shawhelp your chat sucks! I've been chatting with 2 different guys and they are getting no where for over 2 hrs! Why can't they schedule a tech to come fix my pvr problem??
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Anna Woolsey
(@awoolsey31) reported
@ShawInfo Please let me tell you about Shaw. You are the worst company I have ever dealt with ever. In the matter of 3 months I have had to contact you 6 times over billing issues dealing with old promo codes ( that’s what I’m being told now) Just reactivating pricing I had with you since
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Jessie Scott
(@JessDaMess888) reported
@ShawInfo it’s 2021, who the **** uses coax anymore? Tf?!
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Scot Free
(@amogopogo) reported
@Shawhelp I am trying to add service (i.e. give you more money) and your online chat and phone support are making it really hard and frustrating. On hold for 26 mins. On both phone and online chat. Wtf
-
Elizabeth Stretch
(@LuzStretch) reported
@Shawhelp Wifi router is all of a sudden unsecured? Please help!
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Alex Braunig
(@AlexBraunig) reported
Hey @ShawInfo For three hours now your spectacular tech support team keeps transferring her to billing when it’s not a billing issue and our cable box still isn’t working and the tech department keeps asking her the same two questions Hey @TELUS what up?
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evercranky
(@evercranky) reported
@ShawInfo you are the worst! Your “maintenance” yesterday night bricked my modem! No fix, no replacement until “maybe” next week. No internet means, I can’t do my work and I’m mandated to work from home! You keep raising your prices for shitty service. You suck! #shawcablesucks
-
SSH | Dingø
(@dingo_ssb) reported
@Shawhelp @Beb_SSBU Can you make your wifi not garbage thx
-
Jason Shepherd
(@tattojay) reported
@Shawhelp Yes, the original one stopped working after two days. Fortunately I hadn’t sent my old one back yet so we reconnected that until the service call today. The new one is all set up and seems to be working fine. Fingers crossed there’s no more problems.
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Hollywood Suite
(@hollywoodsuite) reported
@Mad_Me @ShawInfo Your diligence is much appreciated. We're working with Shaw to fix the issue and hoping to get it dealt with ASAP.
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Carlos 'Chase' Faro
(@OrbisAetherum) reported
@Shawhelp Is Shaw MyAccount down? Endless loading loop on multiple computers and my phone.
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Marissa G
(@g_marissa204) reported
@Shawhelp I have been on the phone for well over 1.5 hours and this was for a call back saying I’m next in line. I am very disappointed in your customer service tonight!!
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Jo-Ann Sullivan
(@JPJ1111) reported
@Shawhelp I’m having problems with my internet connection - always losing connection and really slow and I get the message “weak security “ how can this be fixed?
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evercranky
(@evercranky) reported
@ShawInfo you are the worst! Your “maintenance” yesterday night bricked my modem! No fix, no replacement until “maybe” next week. No internet means, I can’t do my work and I’m mandated to work from home! You keep raising your prices for shitty service. You suck! #shawsucks
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🪴KarenK🪴
(@karenk_____) reported
@Shawhelp my cable has been non-working since August. Two pvrs. No show listings not able to tape. I’m disabled. Rarely able to find time ability or someone to fix or troubleshoot. Not happy to be paying and all I watch much is news.