Shaw Outage Map
The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 130 |
| Vancouver, BC | 93 |
| Edmonton, AB | 80 |
| Surrey, BC | 44 |
| Winnipeg, MB | 18 |
| Toronto, ON | 15 |
| Coquitlam, BC | 8 |
| Victoria, BC | 8 |
| Burnaby, BC | 8 |
| Medicine Hat, AB | 6 |
| Red Deer, AB | 6 |
| Airdrie, AB | 6 |
| Langley, BC | 6 |
| Montréal, QC | 5 |
| Saskatoon, SK | 4 |
| Creston, BC | 4 |
| Sherwood Park, AB | 4 |
| Richmond, BC | 4 |
| New Westminster, BC | 4 |
| Abbotsford, BC | 4 |
| Maple Ridge, BC | 3 |
| Coquitlam, BC | 3 |
| Brampton, ON | 3 |
| North Vancouver, BC | 3 |
| Nanaimo, BC | 3 |
| Kelowna, BC | 2 |
| Port Moody, BC | 2 |
| Port Coquitlam, BC | 2 |
| Penticton, BC | 2 |
| Powell River, BC | 2 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Zeegers
(@ZeegersTV) reported
MORE PACKET LOSS @Shawhelp SURE LOVE THIS SERVICE RIGHT NOW.......
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CJ
(@Corey_M_J) reported
@Shawhelp ETA for restoring internet service for West St. Paul, MB? It's been out since 11:23am. I cannot work from home without service.
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Matt Martens
(@bootman20) reported
@Shawhelp Outage in postal code R3A 1S5 in Winnipeg
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Lance Leonard
(@Fermitthakrog8) reported
@Shawhelp That isnt wifi... it is your mobile network connection.
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Derrick McIntyre
(@DerrickMcIntyr3) reported
This company is an absolute joke @Shawhelp my internet went down this morning, not apart of the outage, and you can’t get a tech here for 2 days to take a look? Awesome customer service, not.
-
Susan Knight
(@susanknight) reported
Hey @Shawhelp our 5G has vanished and the TV no longer sees the internet.. we keep rebooting but nada.. can you help before my husband throws the modem off the roof?
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Brenton! A casa!
(@CapsOffside) reported
@Shawhelp I can barely open that page it's so slow.
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Lindsay
(@LindsayAlberta) reported
@Shawhelp hi! Looks like an outage in West St Paul, MB. Any ETA? Will send DM
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Sasha Goders
(@sasha2727) reported
@Shawhelp Internet is out all over Mayne Island, BC. Do you know when service will be restored?
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Brvdv35
(@brvdv35) reported
@Shawhelp You deleted my responses. Got someone recording them this time. Wifi down. I CANT STUDY. Where was the warning?!
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Musa
(@J74wa) reported
@Shawhelp I wonder why I get my bill when my service is not active yet? Is it your usual way to welcome new customer?
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CoachDevore
(@Marauders79) reported
@roastedfresh4U @Shawhelp Mine is down this evening. Shaw says there are ongoing issues.
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unicorns
(@2016humanrace) reported
@Shawhelp webmail sends email back to sender as undeliverable even though my wife and I still can send receive our emails but her workplace sends her important documents to sign.we were told by yr tech support chat nothing more he could do
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Brvdv35
(@brvdv35) reported
@Shawhelp Im literally trying to study for an exam right now and your ****** wifi cut out. Seriously?!
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LR🌵🐈🌈💉🧡🇺🇦AU
(@Deasmom) reported
@Shawhelp a customer service agent in #yeg helped me reset my Shaw mail password but now am not receiving @shaw.ca mails. Please do t refer me to a website. I’m old and I fly in 2 hours. No time to figure this out. DM open