Shaw Outage Map
The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Vancouver, BC | 327 |
| Calgary, AB | 261 |
| Edmonton, AB | 212 |
| Surrey, BC | 185 |
| Winnipeg, MB | 52 |
| Toronto, ON | 35 |
| Burnaby, BC | 28 |
| Victoria, BC | 25 |
| Coquitlam, BC | 24 |
| North Vancouver, BC | 21 |
| Red Deer, AB | 18 |
| Saskatoon, SK | 14 |
| Langley, BC | 14 |
| Sault Ste. Marie, ON | 13 |
| New Westminster, BC | 11 |
| Coquitlam, BC | 10 |
| Montréal, QC | 10 |
| Sherwood Park, AB | 10 |
| Sidney, BC | 10 |
| Port Coquitlam, BC | 10 |
| Nanaimo, BC | 9 |
| Maple Ridge, BC | 9 |
| Abbotsford, BC | 9 |
| Lethbridge, AB | 8 |
| Richmond, BC | 8 |
| Mississauga, ON | 6 |
| St. Albert, AB | 6 |
| West Kelowna, BC | 6 |
| Fort McMurray, AB | 5 |
| Parksville, BC | 5 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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KarlieMildraed
(@KarlieMildraed) reported
@Shawhelp I included the incident number for reference. Whatever the sound I heard, it wasn't thunder. Sounded more mechanical/explosive in nature.
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Perci
(@Perci_II) reported
@Shawhelp really close to buying out of my contract due to your awful service and going back to Telus. Have had at least 20 ping increase in every game I play since swapping to Shaw last year and this outage Ive been experiencing today is getting close to the last straw
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Larry D
(@LaurentD78) reported
@Shawhelp wondering when service in Winnipeg would be back up. Also scheduling maintenance in central time based on mountain time, kinda sucks, people still work from home.
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Cory Chapdelaine
(@88Styles) reported
@Shawhelp I live in Bankview Calgary and my internet has been down for about 30 minutes. Any known issues in the area?
-
Johnnie Aladdin
(@Gojetsgo8) reported
@cyclebrock @ShawInfo That's not what their service technician told me. Didn't make this up on my own.
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🌹 ToxicBlackRosé 🌹
(@AngeliaM1991) reported
@Shawhelp I'm getting so tired and frustrated at this! Iiterally can barely do anything. I called. They done a trouble shoot. 12 hours later same bloody thing! We done everything we could on our end. Its so close to dail up rn! 😤
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Bryan Leitch
(@Bryan_Leitch) reported
@Guinness_kel @Shawhelp I’ve had glitching, freezing, pixelation on BlueCurve since November. Several techs out. They call head office and say it’s a known issue. Clearly something Shaw can’t or won’t fix. Streaming apps work fine, only BlueCurve boxes.
-
KatyKrisp
(@KatyKrisp) reported
@Shawhelp WHY is there such a drastic increase in my bill and WHY can nothing be communicated with people. This is insane. Been a loyal customer for years
-
rrcool 🇨🇦
(@rrcool53) reported
@Shawhelp Why do I have to click on the Sign In button about 20 times every morning to log into my webmail?
-
Anne
(@pambh65) reported
from
Burnaby, British Columbia
@Shawhelp why do you close the phonelines so early? It used to be 24/7 , now u can't get help to save your life and chat feature will bounce you out several times. I'm about to switch, its so frustrating!
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whoud
(@slaunder) reported
@Shawhelp It would be nice if we could see that...if our service worked
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The REAL⚡MrRocknRoll⚡🇨🇦
(@mrrocknroll) reported
@Shawhelp hello, issues with Shaw webmail tonight?
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whoud
(@slaunder) reported
@Shawhelp seriously the whole town of Wawa has no internet and you keep telling everyone no outage...terrible service...why does this keep happening?
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Kery Long
(@kerylong33) reported
@Shawhelp any reports of internet issues in Falconridge? We have a solid wifi connection but no internet beyond that.
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Joe Dirt
(@JoeDirt40848468) reported
@Shawhelp No thanks.. I am not going to unplug another box or disconnect the coax cable. I am not letting another tech cut an inch off the coax and replace the connector again. This is on every PVR in the house. Fix the problem in Braeside. It is not in the house