Shaw Outage Map
The map below depicts the most recent cities worldwide where Shaw users have reported problems and outages. If you are having an issue with Shaw, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Pitt Meadows, BC | 2 |
| Calgary, AB | 205 |
| Brampton, ON | 2 |
| Surrey, BC | 57 |
| Edmonton, AB | 154 |
| West Kelowna, BC | 4 |
| Victoria, BC | 42 |
| Nanaimo, BC | 9 |
| Vancouver, BC | 120 |
| Coquitlam, BC | 15 |
| Whitecourt, AB | 1 |
| Edson, AB | 1 |
| Winnipeg, MB | 45 |
| Spruce Grove, AB | 3 |
| Port Coquitlam, BC | 2 |
| Chilliwack, BC | 4 |
| Vernon, BC | 2 |
| Schreiber, ON | 1 |
| Burnaby, BC | 3 |
| Montréal, QC | 6 |
| Lethbridge, AB | 5 |
| Thunder Bay, ON | 3 |
| Saskatoon, SK | 12 |
| Aberdeen, BC | 1 |
| Campbell River, BC | 3 |
| Toronto, ON | 20 |
| Richmond, BC | 4 |
| Sidney, BC | 4 |
| Abbotsford, BC | 6 |
| St. Albert, AB | 3 |
Check Current Status
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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s (@cishirtle) reported@Shawhelp Is anyone else having trouble with shaw internet? It’s as slow as dial up ! No answer when I DM’d you!
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Stacey J. TC (@ozdust9) reported@Shawhelp trying to stream a show & it's buffering every 30sec - 1 min. Been kicked out 3 times in 45 mins. Hubby was kicked off Zoom meeting once. Have reset & turned off the WiFi on idle devices. Never had an issue with streaming & running a meeting b4. Lakewood SC, Saskatoon
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s (@cishirtle) reportedI’m burning cell data because my Internet is so slow - it’s dial up speed! So, I pay 250 a month for slow internet, poor TV reception and no service.... can @TELUSsupport help me out? Bundle my phone, TV, internet and security? Because @Shawhelp doesn’t seem to want to help
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Allye (@merhaylamlee) reported@Shawhelp Sorry, had to edit. All of my access to all of my paid channels within Crave has vanished. I have Starz, HBO etc..and nothing is loading. Help?
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Rob Semeniuk (@semis57) reported@Shawhelp our internet has been awful this week. We just had to try resetting our router in a desperate attempt to get some signal back.
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W L-Mo (@WillMorr1) reported@Shawhelp Myshaw is still down. Wth?
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Ian Seggie 🅙 (@IanSeggie) reported@Shawhelp Appears My Shaw access is down. I haven’t been able to login from any device for over 30 minutes.
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Elizabeth Shewchuk (@Daughterforaday) reported@Shawhelp Can't login to account what gives?
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Jason Lee (@JasonLe26314305) reported@Shawhelp Missed my work today because Shaw could not come up with a fix for my internet. Shaw internet will go down without a warning and their customer service ignores you.
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Gavin Mills (@millsgavin) reported@ShawInfo 2) Called the helpdesk and their solution was to individually record every game instead of using the series recording feature of the PVR. LOL
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ryan (@ryan15669565) reported@Shawhelp Having issues with crave and internet dropping which is a consistent occurrence with Shaw. I’m just used to that at this point and no one there seems to care or interested in helping, but now crave is down... wonderful
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AmyMagneto (@AmyMagneto) reported@Shawhelp Is My Shaw on line down? I'm stuck at " Please wait while we retrieve your account information..."...doesn't get there.
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Keith Sinclair (@KSinclairMusic) reported@Shawhelp @merhaylamlee Same issue here! Glad to see I’m not the only one.
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ryan (@ryan15669565) reported@Shawhelp Ok, and I can’t log into my online acct. It just says an unexpected issue has occurred...
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ryan (@ryan15669565) reported@Shawhelp Is there an overall issue that not allowing me to log into crave. Or my account?? Will the people at the chat actually be able to help? And believe it not most people don’t have time to troubleshoot these issues once a week which is what is always suggested to me when I tweet...
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