Shaw Outage Map

The following outage map shows the most recent areas in Canada where Shaw users have reported their issues and outages. If you are having an issue with Shaw and your location is not listed, make sure to submit a report below.

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At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Shaw Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:
  • Rick Norton (@RickNor58021920) reported

    @Shawhelp why ******** do we pay our bills when you ***** can't even keep the services going? Such a ******* joke, you lobbying pieces of ****. **** off.

  • Arun JV (@arunjohn_my) reported

    @ShawInfo Getting 77mbps on 300mbs plan all the time and when asked for a modem upgrade which ppl are getting for free, Shaw wants more money ! Pathetic services all the time…regret my 3yrs with Shaw..time for upgrade @TELUSsupport HELP

  • Paul Preston (@PaulPreston92) reported

    @Shawhelp I was told this was a known issue. Please let me know when this known issue will be fixed.

  • Paul Preston (@PaulPreston92) reported

    But tech support insisted that was the case and I’d be able to login again later that afternoon. Went to login just now and surprise surprise, still not fixed. When will this ACTUALLY be fixed @Shawhelp ?

  • Karissa Hsueh (@hao4xin1) reported

    @Shawhelp hi, my husband was just on with support and got cut off. We have been unable to watch tv since yesterday morning.

  • Julia Davis (@JuliaHZD) reported from West End, British Columbia

    @Shawhelp Is there an outage in Vancouver right now?

  • Tommy Levi (@tslevi) reported

    @Shawhelp Update they responded. After 25 minutes the person didn't even understand the issue and repeated the same FAQ answer back to me. For $200 a month maybe it's time for me to look elsewhere

  • Zuirgarisha (@Zuirgarisha) reported

    @ShawInfo Now requires an app to do port forwarding instead of allowing on a browser. Actually ******* horrible.

  • Gabrielle Peters she/her👩🏻‍🦽 (@mssinenomine) reported

    I DM'd the misnamed @Shawhelp who sent me to their online chat which is a bot that spits out garbage information that is entirely not relevant to this situation.

  • Ben (@Benissacpound) reported

    @Shawhelp my internet still down

  • Chinese Farmer (@ChineseFarmer3) reported

    @ryanjespersen @ShawInfo If an internet connection is mission critical, you should consider redundant failover connections from multiple service providers.

  • Bl1nkOfAnEye (@Bl1nkofAnEye) reported

    Shaw mobile is the biggest dumpster fire of a company I’ve ever dealt with. 2 weeks with them and my service is suspended for not paying my bill which isn’t due for 2 weeks. Not to mention the poorer than expected coverage area. Brutal. @shawhelp

  • Adam (@Adam24762036) reported

    @ryanjespersen @ShawInfo Get a business grade internet package from a provider who will offer you an SLA (uptime guarantee). It's amazing how little my ISP's enterprise service goes down compared to their residential and basic business service and it doesn't cost much more per month.

  • Bickwell (@bradbalkwill) reported

    @ryanjespersen @ShawInfo Does it make you feel better/worse that they are about to become Rogers? The ISP that recently took down all of Canada?

  • Ben (@Ben01_) reported

    @Shawhelp internet is down on clark/Broadway in Van

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