Shaw Outage Map
The map below depicts the most recent cities worldwide where Shaw users have reported problems and outages. If you are having an issue with Shaw, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Surrey, BC | 64 |
| Calgary, AB | 181 |
| Fort Frances, ON | 1 |
| Vancouver, BC | 146 |
| Edmonton, AB | 149 |
| Armstrong, BC | 1 |
| Red Deer, AB | 3 |
| Sherwood Park, AB | 13 |
| Selkirk, MB | 2 |
| Winnipeg, MB | 47 |
| St. Albert, AB | 4 |
| Langford, BC | 1 |
| West Kelowna, BC | 6 |
| Campbell River, BC | 5 |
| Regional District of Central Okanagan, BC | 1 |
| Burnaby, BC | 3 |
| Toronto, ON | 33 |
| North Vancouver, BC | 7 |
| Victoria, BC | 42 |
| Prince George, BC | 1 |
| Richmond, BC | 4 |
| Lloydminster, AB | 2 |
| North York, ON | 1 |
| Toronto county, ON | 1 |
| Medicine Hat, AB | 6 |
| Sioux Lookout, ON | 3 |
| Kenora, ON | 1 |
| Gatineau, QC | 1 |
| Brampton, ON | 3 |
| Saskatoon, SK | 13 |
Check Current Status
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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HoopsfanAB (@ydfished) reported@Shawhelp I don’t know how many times this is over the years but you cannot let your simulcast/overide stuff come on when live sports are on. Missing the end of #zags on @KHQLocalNews cuz you guys are screw ups & @CRTCeng never punishes you for it. 😡😡😡😡😡😡😡
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b ☾ (@brandobrennan) reported@Shawhelp being on hold for 3 hours so far is quite ridiculous (2 days in a row now). At this point i’m about to dispute charges w my bank. Why is your customer service impossible to contact?
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Drimint (@RisenRealm) reported@Shawhelp is there an internet outage in Winnipeg. North Kildonan region? Myself and Shaw using neighbors are all having issues this morning. Cant access the outage map since it's stuck on British Columbia for some reason and your apps won't log in. Not that they ever work anyway
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Rick Alsop (@RickAlsop) reported@Shawhelp I an not a Rogers customer. They have no idea who i am.
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Mat Thomas (@EmptyUK) reported@Shawhelp Actually I called and it said there is a known outage. Any idea what’s going on?
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Dani 🇨🇦 🕊️📿🇻🇦 (@Dani_NFLfan) reported@Shawhelp every week for like the last year since switching to Rogers, our tv cuts out lforcing us to plug and unplug the little black box & plug it in. It doesn’t happen with our downstairs tv. We also lose the sound and the way to fix it is to rewind and then ff.
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Mr. C (@Me_Caramidaru) reported@Shawhelp Surrey Internet service down? again?
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Tyler ❄☕☃ (@Valomir) reported@Shawhelp hey pals, I my internet has ceased working a couple times tonight and I'm wondering if there is an outage near the community of Sunalta in Calgary. The modem light is solid white but neither my wifi or Ethernet produce internet. I have power cycled the modem.
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jordan (@musicfnatic) reported@Shawhelp this stream of the utah mammoth vegas golden knights game is terrible
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Don T Beakunt (@truebusterflash) reported@Shawhelp internet has been on and off for the past hour. Any issue in St Boniface?
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Jennifer & Devina “The Ginja Ninja” 🇨🇦❤️🇺🇦 (@JenniferKingsb6) reported@Shawhelp I need to order a new remote for my DCX 3200-M cable box. Can you help me?
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bc_2027 (@bc_2030_vision) reported@Shawhelp Just ch 199 in Victoria . I just got thru on phone. Agent has worked with back office and confirmed the issue. Back office is escalating with channel provider. “THe Frame” Said it might take a day or two but should be fixed. Cheers.
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🇻🇨🇺🇦 G.F. Liverpool™© 🇺🇦🇹🇹 (#DERB NOW) 🧩 (@gfliverpool9966) reported@Shawhelp What was the price of our old 2-year service agreement plan at the corresponding service address I provided in the DM.
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Alex (@GoBills2112) reported@Shawhelp my internet has been out for almost 3 hours now. I’ve tried to get ahold of support but it kept cutting out. I finally got through to someone and they’re making me wait until tomorrow to send someone out to fix. Please help!
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Guy_Barnabe (@GuyBarnabe) reported@Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…
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