Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 325
Calgary, AB 259
Edmonton, AB 207
Surrey, BC 183
Winnipeg, MB 50
Toronto, ON 40
Burnaby, BC 28
Victoria, BC 26
North Vancouver, BC 22
Coquitlam, BC 20
Red Deer, AB 14
Langley, BC 14
Saskatoon, SK 14
Sault Ste. Marie, ON 13
Sherwood Park, AB 11
Sidney, BC 10
Coquitlam, BC 10
Port Coquitlam, BC 10
Montréal, QC 9
Lethbridge, AB 9
Maple Ridge, BC 9
Richmond, BC 9
New Westminster, BC 9
Abbotsford, BC 9
Nanaimo, BC 9
Thunder Bay, ON 6
West Kelowna, BC 6
St. Albert, AB 5
Creston, BC 5
Mississauga, ON 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • VancouverMuggle K.C. (@VancouverMuggle) reported

    @Shawhelp Can you please update the outage status? Internet got cut while I was taking a web class, but no outage listed on the Shaw webpage

  • BidenCanadians CanadiansForBiden (@BidenCanadians) reported from Colwood, British Columbia

    @Shawhelp is there a known internet issue?

  • MrMike1979 Mike (@MrMike1979) reported

    @Shawhelp Is there a reported outage in the Lethbridge, Staffordville area? All of our services are down

  • justm_iaa just.miaa (@justm_iaa) reported

    @Shawhelp - my internet has been out since about 9:30 PM last night.. Website said possible outage was scheduled for 12-8AM. Figured that out myself.. Your business is communication, yet y’all suck at it. Notify your customers. Still doesn’t make sense why it was out at 9:30..

  • AtomicNofy Roy (@AtomicNofy) reported

    @Shawhelp I have been having issues of internet cutting out for a couple days now but today it’s been especially bad. Are you guys experience issues in the Airdrie/Calgary area?

  • adilally3 Adi Lally (@adilally3) reported

    @StephaneCorbel @Shawhelp Shaw is better then Telus @TELUSsupport never opted to give me fibre only VDSL while shaw was offering 1gbps couldnt reiest that!

  • adilally3 Adi Lally (@adilally3) reported

    @Shawhelp Hey. Shaw I have my service activated but for some strange reason it isn’t letting me create shaw webmail I need some help!

  • thisisnotacroc Meg Brown (@thisisnotacroc) reported

    @Shawhelp is the worst and my name isn’t Karen. I just need some customer service and someone not to ask me if I understand why I can’t have customer service.

  • Lidsville Lindsay Brown (@Lidsville) reported

    @Shawhelp Good to hear you're now acknowledging the outage (Shaw told a friend in Nanaimo there was no outage). Maybe once you've got this fixed you can get Minister Dix and Bonnie Henry to acknowledge the reality of airborne spread in schools? They seem to be having a truth outage.

  • darylcognito daryl n cognito (@darylcognito) reported

    @Shawhelp why does my internet keep dropping, it's almost time for work, can get by without Facebook but need to access work network #yyc

  • ArchibaldElsie4 大树 (@ArchibaldElsie4) reported

    Is Shaw (Calgary) TV down? Shawhelp My Internet is fine, but all channels are saying "temporarily unavailable". #ShawOutage #Sh…

  • Mrdeinstadt tweets are my own (@Mrdeinstadt) reported

    @Shawhelp is there an outage in Surrey,BC?

  • bearmanison Barry Edwards (@bearmanison) reported

    @Shawhelp Internet is down in Ponoka Alberta but there is nothing on the map???

  • thisisnotacroc Meg Brown (@thisisnotacroc) reported

    @Shawhelp I’ve been dealing with your support team for a week. Thanks Blair- there’s been no support since last Thursday.

  • DarklingGhost GhostRiverDarkling (@DarklingGhost) reported

    @Shawhelp I need to talk to someone in billing. Doesn't seem you guys have a customer support line anymore.

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