Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 138
Vancouver, BC 95
Edmonton, AB 81
Surrey, BC 46
Winnipeg, MB 21
Toronto, ON 19
Coquitlam, BC 10
Langley, BC 8
Victoria, BC 7
Burnaby, BC 7
Airdrie, AB 6
Richmond, BC 5
Saskatoon, SK 5
Medicine Hat, AB 5
Red Deer, AB 5
Montréal, QC 5
Sherwood Park, AB 4
North Vancouver, BC 4
Creston, BC 4
New Westminster, BC 4
Abbotsford, BC 4
Coquitlam, BC 3
Maple Ridge, BC 3
Nanaimo, BC 3
Courtenay, BC 2
Kelowna, BC 2
Port Moody, BC 2
Port Coquitlam, BC 2
Penticton, BC 2
Powell River, BC 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • akastes } Fr33dym For Cetaceans 🌊🌊🌊 (@akastes) reported from Squamish, British Columbia

    @ShawInfo Yours is LITERALLY the worst service across the board I've EVER had. Ever since adding Shaw TV to my account I've been plagued with ****** signals, incorrect bills, ***hole customer service reps. Now I know why you force folks into a 2 yr contract. I'm out ASAP.

  • drksyder74 Tony Brown (@drksyder74) reported

    @Shawhelp any service problems in Guildford area? Internet is working, but no tv...just sits and spins...

  • Zak_M2904 Zak.M (@Zak_M2904) reported

    @TELUS @ShawInfo We expect the same support from you

  • Mr_Smokey_Joe MrSmokeyJoe (@Mr_Smokey_Joe) reported

    @Shawhelp Okay, so you want me to download the bluecurve home app to set up the modem you sent me. But i need wifi to download the bluecurve app? WTF?

  • stephsketch Stephanie (@stephsketch) reported

    @Shawhelp our internet has been cutting out constantly yesterday and today seemingly for no reason. It has never done this before. Can’t help but wonder if it’s being throttled to try and push us to upgrade? Can’t imagine why else this is happening now

  • kz_nakano Claudia Mendoza N (@kz_nakano) reported

    @Shawhelp is there an estimate time for you guys to fix the power outage in Heritage area?

  • CautionImBlonde Cathy Taylor 😷 (@CautionImBlonde) reported

    Tuned into TSN3 at 4:00 pm to watch the @EdmontonOilers and nada... we pay for the channel via #shawsatellite but can't watch it. Tried @Shawhelp only to be told its a known issue but that's it. Bet that won't be reflected in the bill.

  • defaultprofilex My Info (@defaultprofilex) reported

    @Shawhelp the game today keeps freezing on this pos bluecurve box... The box has been a disaster since day 1. Terrible picture only on the box

  • paul_beaudry 🇨🇦Paul Beaudry🇨🇦 (@paul_beaudry) reported

    @Shawhelp Problem may be there are so many different Shaw wifis available. No way to know which are free and which are for customers.

  • titansandyotes Titansandyotes (@titansandyotes) reported

    @Shawhelp is your website down?

  • jaysonmillion jason m (@jaysonmillion) reported

    @Shawhelp internet down in Port Moody!

  • munch34m Wade Poloway Photography (@munch34m) reported

    Come on @Shawhelp get your crap together. Right in the middle of processing a payment and the internet goes out for the second time today!! How long this time?

  • megstoll Megan Stoll (@megstoll) reported

    @JockCartier @Shawhelp @TELUS Yeah, it’s insane how horrible the service is. My parents have faster internet on a farm in the middle of nowhere, Saskatchewan. Brutal.

  • BVanDenBoeken Van den boeken (@BVanDenBoeken) reported

    @Shawhelp I won't be increasing my package under any circumstances. If you can't pull things together I will be leaving for another company. I have been a long time customer of shaw and I'm no longer willing to put up with the bs.

  • Expychick Kim (@Expychick) reported

    @Shawhelp Hi I use my iPad to watch tv on Shaw blue curve app. I use it everyday as my regular way to watch my recorded shows. Some of the recorded shows freeze up. It still play audio. I have re-installed the app but same issue. If I watch on Shaw box it is fine. Please advise

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