Shaw Outage Map
The map below depicts the most recent cities worldwide where Shaw users have reported problems and outages. If you are having an issue with Shaw, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Edmonton, AB | 154 |
| Vancouver, BC | 126 |
| Calgary, AB | 203 |
| Duncan, BC | 3 |
| North Vancouver, BC | 6 |
| Saskatoon, SK | 14 |
| Winnipeg, MB | 41 |
| Victoria, BC | 42 |
| Kelowna, BC | 7 |
| Surrey, BC | 56 |
| Coquitlam, BC | 15 |
| Toronto, ON | 22 |
| Spruce Grove, AB | 4 |
| Weyburn, SK | 1 |
| Red Deer, AB | 3 |
| Anmore, BC | 1 |
| Sherwood Park, AB | 10 |
| Montréal, QC | 6 |
| Pitt Meadows, BC | 2 |
| Brampton, ON | 2 |
| West Kelowna, BC | 4 |
| Nanaimo, BC | 9 |
| Whitecourt, AB | 1 |
| Edson, AB | 1 |
| Port Coquitlam, BC | 2 |
| Chilliwack, BC | 4 |
| Vernon, BC | 2 |
| Schreiber, ON | 1 |
| Burnaby, BC | 2 |
| Lethbridge, AB | 5 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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darcy 🖤🥀 (@d6rcy) reportedI just lost ranked points on Apex because they deemed me not worthy to play because of my internet being absolutely terrible. Thanks @Shawhelp. I think I’ll go over to another service if you’re this slow with Fibre.
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Lynzie Taylor (@lynztay) reportedMy 90 year old grandpa literally goes days at a time without tv because @ShawInfo can’t get their **** together. Can’t wait to get him switched to Telus at the new house
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Maria Myers (@miss_petulant) reported@Shawhelp - service completely down in Airdrie. No TV, phone or internet. And yes I checked the outage page, no there’s nothing there.
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Simone Torkington (@Storki) reported@Shawhelp hi is there an issue in Okotoks? Our Internet keeps dropping?
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Sunaii (@__Triish__) reported@Shawhelp hello????? Why is there an hour+ long wait to get in touch with tech support???
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LisaStyleGirl's Echo (@lisastylgrlecho) reportedRT lisastylegirl "Hello @Shawhelp -- I am soooo frustrated with your technical people telling me they're not Mac experts! Half your customers use a Mac!!! Very disappointing. #gettingnoemail #gettingnohelp #help!"
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Benjamin (@BenjaminJudson1) reportedI've spoken to 3 @Shawhelp agents for issues I've had with my Blue Curve Gateway/Internet/TV and despite being very polite I've wasted hours and had the agents give up and end the connection with me. How do I get a hold of a talented tier 2+ technical support or manager?
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Pamela W (@happypam_82) reported@Shawhelp I just sent another message - help please 😢
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Jessica Ruth (she/her) (@allen_jessica) reported from Vancouver, British Columbia@Shawhelp hi, our internet is going down frequently today and has been spotty all week. Are there any known issues that could be causing this? Thank you.
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Lynzie Taylor (@lynztay) reported@Shawhelp Yes I called and they needed to send a technician which took 4 days and it’s still happening. He doesn’t know his account number and I can find it right now plus there’s a 2+ hour wait right now for technical support which I’m not waiting because last time they couldn’t help us
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Ann-Marie (@amdacosta06) reported@Shawhelp is internet service down in Maple Ridge? Cut out around noon today and hasn’t come back since
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Brian Oakely (@ageOfIdiocy) reportedHour and a half to get the Internet going. @shawhelp is actually worse than Teksavvy and Primus combined. They simply refuse to provide a service that doesn't drop 20 -30 times a day. Seriously @Shawhelp How much money do you require to provide me a good connection?
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CreamyGoodness (@Creamofduck) reported@Shawhelp any network issues ? My net keeps dropping still
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Pamela W (@happypam_82) reported@Shawhelp afternoon! Are you by chance showing an outage in Calgary Mahogany? Only some devices were working so we rebooted the Gateway and now nothing will connect!