Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 141
Vancouver, BC 94
Edmonton, AB 83
Surrey, BC 48
Winnipeg, MB 22
Toronto, ON 19
Coquitlam, BC 10
Langley, BC 8
Victoria, BC 7
Burnaby, BC 7
Medicine Hat, AB 6
Airdrie, AB 6
Richmond, BC 5
Saskatoon, SK 5
Red Deer, AB 5
Montréal, QC 5
Maple Ridge, BC 4
Sherwood Park, AB 4
North Vancouver, BC 4
Creston, BC 4
Coquitlam, BC 3
New Westminster, BC 3
Nanaimo, BC 3
Abbotsford, BC 3
Courtenay, BC 2
Kelowna, BC 2
Port Moody, BC 2
Port Coquitlam, BC 2
Penticton, BC 2
Powell River, BC 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • redkittycat RKC (@redkittycat) reported

    @Shawhelp don’t know what’s going on in Calgary but channel 5, ABC, is showing blank for the Bachelorette finale. Very poor.

  • MrMike1979 Mike (@MrMike1979) reported

    @Shawhelp Our services are down AGAIN. Staffordville area of Lethbridge. This is 3 times in just over a month. It's getting ridiculous.

  • pirate4princess THE_PiratePrincess™ (@pirate4princess) reported

    @Shawhelp How long will the outage in Northwest Edmonton last?

  • pieface2010 Sue T (@pieface2010) reported

    @ShawInfo But you can't let someone at your office help me connect my ipad to shaw passpoint after trying for over a year and a half over online support? U can send ad writers and photographers to this event?

  • DimSumChina Olivier Barrette (@DimSumChina) reported

    @tjtolley @Shawhelp Same here internet is down since 20-30 minutes or so I’m in Lethbridge North side

  • astephen008 Andy S (@astephen008) reported

    @ShawInfo are they any cheaper tv and/or internet packages for ukrainian refugees? There's 2 families moving into our building and I'm just trying to get information to help them out.

  • noturrevolution Monique (@noturrevolution) reported

    Hey @Shawhelp are you having internet issues in downtown Vancouver, BC this week? Our internet is periodically dropping, causing lost phone calls and huge lags on internet & server connections.

  • LallyAd LallyA (@LallyAd) reported

    @yycgirlxoxo @WerdEmUp @Shawhelp I was with Telus my internet used to go dead alot or it would drop alot from 150 to 0.05 thank god I have shaw 1.5gig no issues!

  • stea1thbear John Khtaria (@stea1thbear) reported

    @TELUSsupport Been trying to get internet with @telus for almost a month and team to connect my fiber line was supposed to show up today but never did. Do I need to go to @Shawhelp

  • J_Olexan7 Jordon Olexan (@J_Olexan7) reported

    Hey @ShawInfo @TSN_Sports last season had the #MNF #ManningCast on TSN2 or whatever. This year, do not. Need whichever one of you in charge of that to fix that please. Thanks.

  • opiatedforty9 Steve 🇨🇦 (@opiatedforty9) reported

    @Shawhelp your chat feature on the app doesn't work anymore

  • opiatedforty9 Steve 🇨🇦 (@opiatedforty9) reported

    @Shawhelp Fail to connect error

  • AisforAWSM Amber (@AisforAWSM) reported

    @Shawhelp What's going on with the service in the Blackfalds area? Internet's been down for 30 mins.

  • LallyAd LallyA (@LallyAd) reported

    @Shawhelp Hey shaw I’m still having internet issues even after the tech came was wondering if you guys can give some sort of credit for it thanks:)

  • Shaelynn_flann Shaelynn Flannery (@Shaelynn_flann) reported

    @KranenborgDavid @Shawhelp Blackfalds Ab internet outage 👍🏻

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