Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 276
Calgary, AB 209
Surrey, BC 163
Edmonton, AB 129
Burnaby, BC 30
Coquitlam, BC 29
Toronto, ON 22
North Vancouver, BC 21
Winnipeg, MB 21
Victoria, BC 19
Langley, BC 16
Red Deer, AB 13
Montréal, QC 12
Maple Ridge, BC 11
New Westminster, BC 11
Sidney, BC 11
Coquitlam, BC 10
Port Coquitlam, BC 10
Richmond, BC 9
Duncan, BC 7
Abbotsford, BC 7
Nelson, BC 6
Nanaimo, BC 6
Sherwood Park, AB 6
Creston, BC 5
Saskatoon, SK 5
Powell River, BC 5
Chilliwack, BC 5
St. Albert, AB 4
Parksville, BC 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • FunkyFrancois Francois (@FunkyFrancois) reported

    @M_S_Fricker @ShawInfo Calm down pal.

  • rachelrutledg16 rachel rutledge (@rachelrutledg16) reported

    @Shawhelp is there a outage in surrey we have no tv or internet on 2 different acounts

  • IanSeggie Ian Seggie 🇺🇦 (@IanSeggie) reported

    Can’t watch the game tonight. Huge shout out to @ShawInfo and @Shawhelp for your reliable service. #ymm #yyc #yeg

  • joefulgham Joe Fulgham (@joefulgham) reported

    Contacted @ShawHelp to get the WiFi on their modem disabled (I use my own router, it was already in bridge mode, they turned WiFi on again at some point and it interferes with mine) and it was EXCRUCIATING so here's me venting about how awful (and useless) the entire process was.

  • jackandhishat Matt N (@jackandhishat) reported

    Amazingly disappointed with @ShawInfo who, apparently, seem to think it's fine to screw with @TekSavvyNetwork and their customers by demanding a laundry list of diagnostic tests to check a fault, despite the fact the fault was previously checked and never resolved.

  • SocialAssassin2 Shane🏳️‍🌈 🇺🇦 (@SocialAssassin2) reported

    @Shawhelp hi. When i try to access On Demand, i get a message with Error 64417 on the screen. Help please

  • AndorianIP AndorianIP(AiP)🐍 (@AndorianIP) reported

    @GlobalTV @GlobalTV_PR @Shawhelp wow what's up with the reception tonight? First the Global/CBS is interrupted for like 10 minutes of FBI by some stupid informercial and then on the actual Global channel it's no sound? lame.

  • stRoseBakery1 stRoseBakery (@stRoseBakery1) reported

    @Shawhelp Do you offer discounts if TV is down? Literally the only reason I pay for cable is Flames games. My tv has been down past 45 mins and missing the game. So paying $90 a month and still not getting the only thing i wanna watch?

  • astronomer4hire James Durbano 🇺🇦 (@astronomer4hire) reported

    So is it Shaw that is having a problem or is it CTV? @ctvnewschannel and a few other CTV channels have been off the air for more than an hour. @Shawhelp

  • kevinlovestech Кевін (Kevin Lloyd) 🇨🇦 (@kevinlovestech) reported

    Just called Shaw Mobile on Mom's behalf about an issue. "I can't talk you to you about her account. You're not authorized." "Yes I am. That's exactly what we did the last time I called." "It's not here, I don't see it. You'll have to do it again." Grr. @Shawhelp

  • davidaustin David Austin (@davidaustin) reported

    @Shawhelp seems like your DNS servers are down. I have internet but nothing can be found.

  • MunishKalia2008 Munish (@MunishKalia2008) reported

    @Shawhelp I have done that number of times in the past, but I keep seeing these errors especially on all @TSN_Sports channels. It appears no one really updates Shaw programming guides.

  • nelsonsnews Jamie Nelson (@nelsonsnews) reported

    Anyone else having issues loading channels with @ShawInfo ? Getting a little annoyed with channels I pay for freezing then not loading. #Urgh

  • MifiP One Blerg Typo (@MifiP) reported

    Hey @Shawhelp what’s the problem? Service outage #yeg

  • dadtuber Best DadTuber 🗞️ (ENVtuber) - Scuffed ASMR Arc (@dadtuber) reported

    @nekaishi @ShawInfo @Shawhelp Can you go to anyone else? Sometimes threatening to leave gets them to finally fix their act.

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