Shaw Outage Map
The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 154 |
| Vancouver, BC | 95 |
| Edmonton, AB | 94 |
| Surrey, BC | 53 |
| Winnipeg, MB | 22 |
| Toronto, ON | 19 |
| Coquitlam, BC | 14 |
| Victoria, BC | 9 |
| Medicine Hat, AB | 8 |
| Langley, BC | 7 |
| Airdrie, AB | 7 |
| Burnaby, BC | 7 |
| Sherwood Park, AB | 5 |
| Maple Ridge, BC | 5 |
| Richmond, BC | 5 |
| Saskatoon, SK | 5 |
| Nanaimo, BC | 4 |
| Kelowna, BC | 4 |
| Coquitlam, BC | 4 |
| Red Deer, AB | 4 |
| Montréal, QC | 4 |
| West Kelowna, BC | 3 |
| Cochrane, AB | 3 |
| North Vancouver, BC | 3 |
| Creston, BC | 3 |
| New Westminster, BC | 3 |
| Guelph, ON | 2 |
| Comox, BC | 2 |
| Lethbridge, AB | 2 |
| Vermilion, AB | 2 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Bruce Taylor
(@brucedtaylor59) reported
@Shawhelp I’m seeing a constant Audio drop on CTV daily with occasional picture drop , I’m X cable tech 33 yrs these types of issues would be on the top of list to resolve
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mat x
(@macvfx) reported
Hey @Shawhelp please fix! During the great heat dome incident grandma was taken to the hospital. Alive but barely. Now in a home. We transferred phone line to cell. But instead of $0 it is costing her $30/month. Hate to complain but we talked to someone to fix in Oct. Not fixed!
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Terry Bunio (he/him)
(@TBunio) reported
@Shawhelp Appreciate the response. Your customer service rocks!
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Alvin Allard
(@alallard) reported
@Shawhelp I have Shaw Blue Curve and for the past several days, my service has been dropping audio on most channels, what's going on? I switched to Shaw because my previous provider had bad service and even worse customer support! BTW, we are in Stonewall
-
Pat Grundle
(@pgrundle) reported
@Shawhelp TV and internet down again in White Rock, fourth or fifth time today! Apparently nothing is wrong though.
-
Chantasy Alexis
(@chantasyalexis) reported
Anyone else’s @Shawhelp internet down in NWO?
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Jenni
(@JenniArndt08) reported
@Shawhelp It was Yellowstone and 1883 Premiere night too! Terrible timing 😭
-
East meets West
(@KeeperOfSheep) reported
from
Edmonton, Alberta
@TELUS with @Shawhelp adding #ShawBlueCurve to #Firestick, isn't it time you unblock #PikTV from running on devices that clearly can support the app
-
mandi gray
(@gotmysassypants) reported
.@ShawInfo says they will fix it “eventually” lol
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Don Marcotte
(@donmarcotte) reported
@Shawhelp no internet in Forest Heights Edmonton. Issues I should be aware of?
-
Christian (He/Him)
(@doomtroll840) reported
Anyone else’s @ShawInfo wifi just absolute dog **** recently? It drops roughly every 30-40 mins and I’m forced to restart the router every time to get it back up.
-
Viperz
(@viperz1182) reported
@Shawhelp I have! Multiple times actually and the same answer “shaw doesn’t know when the technicians will have the problem resolved”
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Victor Q
(@VictorQuotek) reported
@Shawhelp I was interested in your mobile services have seen advertised. All 4 customer service agents I was connected with showed no interest in informing me about how to get started. Rather were dismissive when I stated that I didn't hold an account, and rushed me off with BYE!
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Chris Visser
(@VisserMagic) reported
@Shawhelp Currently rocking 6 mbps DL on a 300 account. Tech came today and said it's an area maintenance problem. Just wondering on a timeline for when I can do anything on the internet again. I can't even log onto a MC server. It's our Christmas vacation and I have kids. Help!
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Pat Grundle
(@pgrundle) reported
@Shawhelp Once again Shaw the service is down in White Rock, BC.