Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 324
Calgary, AB 258
Edmonton, AB 203
Surrey, BC 185
Winnipeg, MB 51
Toronto, ON 40
Burnaby, BC 28
Victoria, BC 23
North Vancouver, BC 22
Coquitlam, BC 18
Coquitlam, BC 14
Langley, BC 14
Saskatoon, SK 14
Red Deer, AB 13
Sault Ste. Marie, ON 13
Sherwood Park, AB 11
Port Coquitlam, BC 11
Abbotsford, BC 10
Lethbridge, AB 9
Maple Ridge, BC 9
Richmond, BC 9
New Westminster, BC 9
Nanaimo, BC 9
Montréal, QC 8
Sidney, BC 6
Thunder Bay, ON 6
West Kelowna, BC 6
St. Albert, AB 5
Creston, BC 5
Mississauga, ON 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • CozyBoomer Cozy Boomer Fren (@CozyBoomer) reported

    @Shawhelp I tried turning it on and off again for the past hour before realizing your services are completely down in my area (Nanaimo/Gulf Islands). Any ETA on when they will be back up and running again? Are they waiting on BC hydro to fix something power wise or??

  • dianamoher Diana Moher (@dianamoher) reported

    Dear @Shawhelp and @TELUSsupport from Gabriola. Let's clarify. It's the WHOLE island with no phone and internet service. Not some. You've had practice dragging a line over by helicopter 5 years ago. Probably work again. Thanks.

  • SandraHulleman Sandra Hulleman (@SandraHulleman) reported

    @Shawhelp We were told Dec 4 is the soonest. What’s frustrating is that this is the same issue that we had a month ago.

  • TheEarlofElie1 The Earl of Elie (@TheEarlofElie1) reported

    @BrettMegarry @Shawhelp @ShawInfo We had the same issue about 2 months ago all working fine now

  • kritterton kritter (@kritterton) reported

    @Shawhelp internet is down in Strathcona, Calgary. I’ve restarted my routers, and still not working. Please investigate.

  • jaidenisvvcool jaiden (@jaidenisvvcool) reported

    @ShawInfo @Shawhelp wifi’s been down for over 5 hours, called and checked online and got told there’s “no outages”, i’ve restarted the router as well multiple times

  • MikeVanderwater Mike Vanderwater (@MikeVanderwater) reported

    @Shawhelp Seriously you guys need to fix your internet. Unacceptable

  • abbasmash3 abbas mashaollah (@abbasmash3) reported

    @meier_j @ShawBusiness @Shawhelp I am having the same issue. 2 month later and 3 routers and total rewiring and the finally said it might be their systems. They are going to look into it. You could have done that 2 month ago not to mention during the 7 calls with tech support

  • drkayotica Melllvar...that's with 3 L' s. (@drkayotica) reported

    @lavrys @amazon @ShawInfo Same here on Friday in the space of an hour I received five phone calls...#wtf

  • quakemom Chessmom (@quakemom) reported

    @Shawhelp W network always offered a time shift option but its gone today

  • bobwithanr robert fulton (@bobwithanr) reported

    @Shawhelp why does my Shaw mobile and internet service have to suck so bad to the point I can't do my work orders on the mobile and the internet well even though it says I have 500 I only get 50 on a good day

  • wulfin wulfin (@wulfin) reported

    @Shawhelp What happened to your support team? I've worked in IT for over 15 years and dealing with T1 service on the website was painful. Getting stuck on one part of the "script" and refusing to go outside of that was awful. Didn't even ask what I tried. Yikes.

  • robbie_stew Rob Stewart (@robbie_stew) reported

    @Shawhelp how do we report an outage for business?

  • TanyaHL Tanya Huether (@TanyaHL) reported

    Have never in my life experienced such horrible customer service from a company when trying to access technical support. @Shawhelp @ShawInfo you just permanently lost a customer tonight.

  • kkofor 墨明棋妙 | 胡子观币 (@kkofor) reported

    @ShawInfo @GamingStadiumCS How stupid for shaw cable Internet!every night about 3am the Internet should be down about 30 mins，my old Internet is Bell Mts，never happened this，i don't know why i change to shaw

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