1. Home
  2. ❯
  3. Companies
  4. ❯
  5. Shaw
  6. ❯
  7. Outage Map
Shaw

Shaw Outage Map

The map below depicts the most recent cities worldwide where Shaw users have reported problems and outages. If you are having an issue with Shaw, make sure to submit a report below

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

Less
More
Check Current Status

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edmonton, AB 153
Winnipeg, MB 45
Spruce Grove, AB 3
Calgary, AB 207
Port Coquitlam, BC 2
Chilliwack, BC 4
Surrey, BC 56
Vancouver, BC 124
Vernon, BC 2
Schreiber, ON 1
Burnaby, BC 3
Montréal, QC 6
Lethbridge, AB 5
Thunder Bay, ON 3
Saskatoon, SK 12
Aberdeen, BC 1
Coquitlam, BC 14
Campbell River, BC 3
Toronto, ON 21
Richmond, BC 4
Sidney, BC 4
Abbotsford, BC 6
St. Albert, AB 3
Dryden, ON 1
Coquitlam, BC 4
Duncan, BC 2
Nanaimo, BC 8
North Vancouver, BC 5
Victoria, BC 41
Hope, BC 3
Check Current Status

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • CloverdaleGal
    Kathy (@CloverdaleGal) reported

    @Shawhelp Have been in hold for over 30 mins! Does your tech support ever pick up. TV cable is terrible, keeps freezing, stops, stutters, freezes again....

  • VI_CYC
    SR (@VI_CYC) reported from Nanaimo, British Columbia

    @Shawhelp Why does the Weather Network default to a city where I am not located? It isn't helpful to have the temperature, wind and forecast for Victoria when I don't live in Victoria. How can I change it to my location?

  • Albsmignoli
    Albert Michael (@Albsmignoli) reported

    Thanks for the help yesterday Z @Shawhelp. Just have a few questions. Do you guys need the old Cable box back? Will the 4K blue curve boxes I have work on a 1080 tv? Or do they only work on a 4K screen? Just asking as I have 2 of the 4K boxes but only one 4K tv in the house.

  • TheMrsKarras
    Savannah (@TheMrsKarras) reported

    @Shawhelp you've been DMd! Help!!

  • Bruce_Toews
    Bruce Toews (@Bruce_Toews) reported

    @Shawhelp No offense, but "wonderful" and "morning" never blong in the same sentence.

  • BCToddL
    BCTodd (@BCToddL) reported

    @Shawmobile @ShawInfo @Shawhelp Why do you lie about the offer of 4 mobile numbers if you are a Shaw Gig customer and then won’t give a number to speak to a supervisor’s supervisor?

  • Albsmignoli
    Albert Michael (@Albsmignoli) reported

    Hey @Shawhelp having an issue with TV tonight but internet is running fine. Could I fire you a DM?

  • annelisegashus
    lizouyyc (@annelisegashus) reported

    @Shawhelp Is there an outage in SW Calgary? Constant dropping of internet generally and about the last hour now.

  • sewbzy
    Dawn Barr (@sewbzy) reported

    @Shawhelp is shaw down we have no cable no internet

  • vickilaszlo
    vicki 🏳️‍🌈 (@vickilaszlo) reported

    Hi @Shawhelp. The Internet went out again in the middle of a meeting. It would be great if you could fix these outages. Or maybe @RogersHelps can toss some resources our way to help. One more outage away from switching to @TELUS

  • staitskate
    veritas naturae (@staitskate) reported

    @Shawhelp We just left Shaw because we had unresolved internet issues. Your agent verified that we’d actually overpaid our last bill and a cheque is en route. Somehow you sent our account to collections for your mistake and are calling us non stop!

  • SpartySmallwood
    SpartySmallwood (@SpartySmallwood) reported

    @Shawhelp hello! Is there an outage in Vancouver?

  • gersart
    Gersart (@gersart) reported

    @daashiki @Shawhelp That’s the part that bugs me the most “no outages to report” The room mate spent ten minutes futzing with the box, resetting this and that and it finally came back. What was weird is the wifi signal never once indicated no network. Full bars just no access for connecting,

  • daashiki
    Rouxanna Virani (@daashiki) reported

    @gersart @Shawhelp It's Hampton's too! @Shawhelp said they had an outage last night and one today... But nothing listed on their site

  • Mumzifer
    maureen coveny (@Mumzifer) reported

    @Shawhelp No WiFi for past couple hours. Is there an outage in Red Deer?

Check Current Status