Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 326
Calgary, AB 261
Edmonton, AB 210
Surrey, BC 185
Winnipeg, MB 53
Toronto, ON 36
Burnaby, BC 28
Victoria, BC 25
Coquitlam, BC 22
North Vancouver, BC 21
Red Deer, AB 16
Sault Ste. Marie, ON 14
Saskatoon, SK 14
Langley, BC 14
Sherwood Park, AB 11
New Westminster, BC 11
Montréal, QC 10
Sidney, BC 10
Port Coquitlam, BC 10
Nanaimo, BC 9
Coquitlam, BC 9
Maple Ridge, BC 9
Abbotsford, BC 9
Lethbridge, AB 8
Richmond, BC 8
St. Albert, AB 7
Mississauga, ON 6
West Kelowna, BC 6
Fort McMurray, AB 5
Parksville, BC 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • stampsfaninsask Robert Greer (moderna x2 fully vaxxed) (@stampsfaninsask) reported

    @natebannerman @Shawhelp That’s just horrible

  • JETMBS JETMBS (@JETMBS) reported

    My internet crapped out at the worst time. Thanks @ShawInfo

  • MDrai9729 McDrai9729 (@MDrai9729) reported

    @Shawhelp is there an outage in Morinville? My cable and internet went out.

  • lyndalerun Chuck Duboff (@lyndalerun) reported

    @ShawInfo Shut Fox down for their misinformation commentary

  • yer_conscience Goose Of War (@yer_conscience) reported

    @Shawhelp Just turned back on. It was the only channel with a problem

  • VanCityFrenchy Carol Manseau (@VanCityFrenchy) reported

    @rexresurreccion @Shawhelp I'm having the same issue. Internet works. No tv.

  • A_D_Mira Free Opinions On Anything (@A_D_Mira) reported

    @Shawhelp Your new mandatory confirmation code setup is garbage. If Shaw was serious it's a very simple matter for Shaw to match the originating IP address with the password protected "MY Shaw" account. I'm not changing my browser setting to retain any Shaw password codes!

  • AntiVenom42420 daniel gibson (@AntiVenom42420) reported

    When I moved I switched from @ShawInfo to telus because I was under the impression that they had a good product and exceptional customer service. I am really beginning to regret the change. When I had internet down with shaw they were almost over reaching with how much

  • Bryan_Leitch Bryan Leitch (@Bryan_Leitch) reported

    @monnipenni87 @Shawhelp I pay $15/month for an IPTV backup service and it’s been more reliable with less glitching and pixelation. I expect a little more for the $140/month I give Shaw.

  • DavidTheHuman David_the_human (@DavidTheHuman) reported

    @Shawhelp hi. Is service down in Evanston area of NW Calgary?

  • oldmansieve Lindsay Sievewright (@oldmansieve) reported

    Dear @Shawhelp We pay a lot of money for service and the service lately is terrible. I will be calling in to complain but I also want others to know. I am getting tired of this and am potentially looking to switch to something more reliable

  • TanyaCallaway1 Tanya Callaway 🇨🇦 (@TanyaCallaway1) reported

    @Shawhelp I reported it and the gentleman I spoke to said it was all the streets I listed. He was putting in a support request. It just came back on. We are all good again!

  • DameMyniah Amy 🪶 (@DameMyniah) reported

    @kaclk @ShawInfo I was stunned to find out I was subscribed to RT when I reviewed my Shaw package last year. I’d never signed up for it & certainly had never watched it!

  • ZanaZeni Zana (@ZanaZeni) reported

    @Shawhelp No internet for over 24 hrs, 3 Shaw vans showed up yesterday, did nothing but leave the neighborhood cable box open/exposed..tech support etc doesn't seem to know what is happening, technician visit was cancelled without notifying us, Help?

  • setiaanita11 asetia (@setiaanita11) reported

    @Shawhelp any help with TV, no sound and picture but channel guide is available. Tried resetting tv box but still the same.

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