Shaw Outage Map
The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Calgary, AB | 161 |
Vancouver, BC | 111 |
Edmonton, AB | 89 |
Surrey, BC | 63 |
Burnaby, BC | 27 |
Victoria, BC | 24 |
Sherwood Park, AB | 23 |
Winnipeg, MB | 21 |
Toronto, ON | 17 |
Red Deer, AB | 12 |
Saskatoon, SK | 12 |
Prince George, BC | 10 |
Richmond, BC | 9 |
Salmon Arm, BC | 9 |
Abbotsford, BC | 8 |
North Vancouver, BC | 7 |
Québec, QC | 6 |
Lethbridge, AB | 6 |
Spruce Grove, AB | 6 |
Coquitlam, BC | 5 |
Kelowna, BC | 5 |
Brampton, ON | 5 |
Sault Ste. Marie, ON | 5 |
Trail, BC | 5 |
Medicine Hat, AB | 4 |
Port Coquitlam, BC | 4 |
Cochrane, AB | 4 |
Sylvan Lake, AB | 4 |
Duncan, BC | 4 |
Langley, BC | 4 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
-
Tyler Tracksell (@WxMonkey) reported
@IanSeggie @Shawhelp You were kinda right. They did reply quickly through the account. Problem requires a service call though.
-
Oliver (@OliverOliverorr) reported
@Shawhelp Yo your pods are crap all 3 of mine keep going out and I have tried to reconnect them all but to no avail, I’d like someone to come fix this
-
Jonathan Stewart (@fudoreaper) reported
@Zach_Fleisher @Shawhelp @TekSavvyBuzz TPIA is third-party internet access. The CRTC mandates that physical infrastructure operators like Bell and Shaw must allow third parties to use those cables to your house. The third party can sell you internet service over those cables.
-
Jason Bouwmeester (@JustAnotherJay) reported
Seriously @shawinfo? You're rep messes up by ordering me service when I didn't agree to the new terms, then cancelled the new order and now I have no internet or tv and s/he is not replying to my DMs.
-
Kristi Pinderi (@KristPinderi) reported
@OlgaScherbina @ShawInfo Horrible! Even when I wanted to stop the contract it was so difficult. Never again with Shaw!
-
Gabriela Ventura (@GabyG_1219) reported
@Shawhelp I did get in contact with you guys. After unplugging, resetting over and over again. Its still not working!
-
Shonn Oborowsky (@ShonnOborowsky) reported
Lockdown and @Shawhelp can’t even be her until Friday to fix their brand new modem. #brutal no tv no internet. I am going to go crazy.
-
Tyler Neilson (@tylerneilson) reported from Prince George, British Columbia
@Shawhelp my home internet went down shorty after 3pm PT, and is still down - orange flashing light on Bluecurve Modem. I’m in #CityOfPG - is this a known outrage, any suggestions to get things working again?
-
Zach Fleisher #StayHome (@Zach_Fleisher) reported
In addition to services being incredibly and increasingly unreliable, just read that @Shawhelp is going to be charging more for internet in the New Year. Does that mean the service will actually allow for 2 Zoom calls at once?
-
Karl @ MyWinePal 🍷🍁 (@mywinepal) reported
Today I switched from @ShawInfo to @TELUS for my internet and cable services. The service by the Telus service person was excellent. #kudos
-
Dlcarlson (@dcarlson_dlc) reported
@ShawInfo so glad I pay for high-speed.... No wonder my blue curve sucks
-
Pablo Benitez (@PBenitez77) reported
@Shawhelp are there any internet problems happening in Saskatoon Sk I live in silverwood cres
-
💚 🇨🇦 Jay D 🇨🇦 💚 (@jay_d_09) reported
@Shawhelp Hi Taylan, Is it true Shaw no longer has a customer loyalty department or retention department? I have always dealt with them every time my current promotion runs out.
-
Olga Scherbina (@OlgaScherbina) reported
Does anybody else have serious problems with @ShawInfo? It is unbelievable how bad it is and has been for days now. Makes it difficult to work from home. It is close to impossible to get a hold of anybody there to fix it. #poorcustomerservice #InternetEssentials #BritishColumbia
-
cadria04 🇨🇦 🦉 (@cadria04) reported
@ShawInfo @Shawhelp Once again my Shaw is down. Yesterday, I had a helper leave to go to a meeting, then I got timed out & when I got someone, I asked a question that they should have known but it took forever. Shaw chat used to be helpful but one told me he was working on...