Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 301
Calgary, AB 233
Surrey, BC 168
Edmonton, AB 160
Winnipeg, MB 38
Burnaby, BC 28
Coquitlam, BC 25
Toronto, ON 22
Victoria, BC 21
North Vancouver, BC 21
Langley, BC 16
Red Deer, AB 15
Coquitlam, BC 11
Sault Ste. Marie, ON 11
New Westminster, BC 10
Montréal, QC 10
Sidney, BC 10
Maple Ridge, BC 10
Port Coquitlam, BC 9
Abbotsford, BC 8
Nanaimo, BC 8
Sherwood Park, AB 7
Saskatoon, SK 7
Richmond, BC 6
Duncan, BC 6
Lethbridge, AB 6
Thunder Bay, ON 5
Nelson, BC 5
Parksville, BC 5
Medicine Hat, AB 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • Redmagex 🇨🇦RedMageX🇨🇦🖕 (@Redmagex) reported

    @Shawhelp There was scheduled service in Calgary last night, but nothing for Brooks, AB. Still no Internet after modem reset

  • TrinaMLee Trina M. Lee (@TrinaMLee) reported

    @Shawhelp I’m trying to log into my account online to pay my bill and it keeps giving me an error page even though I login every month this way to pay the bill.

  • xjongo X Jongo! 🦁 (@xjongo) reported

    @Shawhelp i even went into a physical store, and they couldn't help me....i'm back on hold with your exceptional customer support phone line... all this to PAY YOU

  • genyosha_ca Eugene Hernandez (@genyosha_ca) reported

    @Shawhelp is internet down for parts of Richmond, BC? lost connection about 20 mins ago and restarting the router and modem haven't helped

  • jiwungb skankhunt (@jiwungb) reported

    @Shawhelp No internet, been resetting for 100th time. Technician available in 4 days, total internet blackout soon as I'm about to go over my mobile data cap. Please provide help ASAP!

  • rocko_ca Trev (@rocko_ca) reported

    In Nanaimo watching the @BlueJays vs @Yankees and it cuts out ? @Shawhelp . Wtf is up ? #bluejays #mlb #Canada

  • brutus1891 Akbar Siddiqui (@brutus1891) reported

    @Rogers @ShawInfo Is there an outage in Surrey-Fleetwood area presently.

  • PaleGirlSquad Paloma Crankypants (@PaleGirlSquad) reported

    @Shawhelp It's now Monday and we still can't see it. It keeps telling us that if we want to watch the channel we need to subscribe. According to our acount, we *are* subscribed. I tried to get help through the chat via the website. 2/3

  • philfigs Phil Figueiredo (@philfigs) reported

    @Shawhelp Internet has been down in Vancouver Chinatown most of the day with no updates on your website. Any ETA on it being restored?

  • DJPh03NiX DJ Phoenix (@DJPh03NiX) reported

    @Shawhelp “We’re experiencing higher than usual wait times” Oh gee I wonder why. I can’t help on the phone and the chat bot is dumb. 🙄

  • mbstringer mbstringer (@mbstringer) reported

    @Shawhelp Not much help Unfortunatly. I get bounced around from department to department which have all been full of empty promises - your phone lines and email are of no help. I’ll add that number to the other two 888 numbers I’ve been told to call.

  • TeamCanada1 Mike Cockrall (@TeamCanada1) reported

    @Shawhelp I have twice and both times they said there is an open ticket to look at my issues outside the house, but neither could give me any timeline for resolution.

  • sdenoon Scott Denoon (@sdenoon) reported

    @Shawhelp Internet has been down in Altadore area of Calgary for 10-15 minutes now. Is this anticipated? Nothing online reporting it

  • PaleGirlSquad Paloma Crankypants (@PaleGirlSquad) reported

    @Shawhelp I subscribed to RAI World Premium on Friday after the free preview was over and haven't yet been able to access the channel on the TV. I called on Friday night and was told there were issues with the channel but it would be resolved in a couple of days. 1/3

  • DerenUnder Invictus (@DerenUnder) reported

    @shawinfo Shaw/Rogers has to be the worst company I have ever had to deal with. I have spent hours on hold waiting for customer service, hours dealing with customer service and my bill is still screwed up. I tell everyone I know, as bad as Telus is, Shaw/Rogers 10x worse.

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