Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 225
Vancouver, BC 211
Edmonton, AB 167
Surrey, BC 108
Winnipeg, MB 44
Toronto, ON 34
Coquitlam, BC 28
Saskatoon, SK 17
Victoria, BC 15
Sherwood Park, AB 13
Sault Ste. Marie, ON 12
Nanaimo, BC 12
Richmond, BC 9
Burnaby, BC 8
Langley, BC 8
Red Deer, AB 8
Abbotsford, BC 8
North Vancouver, BC 7
New Westminster, BC 6
Coquitlam, BC 6
Lethbridge, AB 6
West Kelowna, BC 6
Thunder Bay, ON 5
Mississauga, ON 5
Port Coquitlam, BC 5
Kelowna, BC 4
Montréal, QC 4
Brampton, ON 4
St. Albert, AB 4
Creston, BC 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • aroc88 Arnold K (@aroc88) reported

    My mom is WFH and she has had to use two sick days already. How is this acceptable? There has been no urgency shown to help us get our services back. What kind of company is this? @Shawhelp

  • LexieJovanovski Lexie D (@LexieJovanovski) reported

    @aroc88 @Shawhelp Their retail locations don't accept equipment returns, either. We switched service during the height of covid and were threatened with collections because we weren't willing to go to the post office and stand in line to mail back.

  • CaptAwesome9 CaptAwesome (@CaptAwesome9) reported

    @Shawhelp No need for a DM, seems like a weird thing to need for an outage report. The point of twitter is to be public. If you wish to deal with things privately perhaps a public forum was a poor choice? Coincidentally out again, since 1:25pm and ongoing.

  • FernwoodGirl Sarah Thomson (@FernwoodGirl) reported

    Feeling very frustrated today, I have been locked out of my email account for 6 days after a security problem with my employers linked account. Spent hours on the phone and zero resolution. Nice people but this is unacceptable @Shawhelp #suckstobethelittleguy

  • cookingwshaina cookingwithshaina 👩🏽‍🍳 (@cookingwshaina) reported

    Lol our Wi-Fi literally doesn’t work since we moved in and we call @TELUSsupport and they come here and the same old ****. Literally being robbed of my money every month from these crooks. Should have went with @ShawDirect @ShawInfo

  • rntmom ♥just a loving mom 2 u all♥ (@rntmom) reported

    @rdolihan @Shawhelp I think it keeps going if due to all the fires in our area even cell service is spotty off and on this week

  • CarversKnife That guy (@CarversKnife) reported

    @Shawhelp good morning. I don't see any service interruptions for South Calgary. But I've reset my router 3 times now and am not getting any service.

  • rocko_ca Trev (@rocko_ca) reported

    Hey @Shawhelp , internet seems to be running slow last few days #nanaimo

  • LindsayAlberta Lindsay (@LindsayAlberta) reported

    @Shawhelp hi. We are without service. Just wondering about ETA. Sent a DM

  • Emma87607199 Emma (@Emma87607199) reported

    @Shawhelp I was just told your billing and enterprise team are gone for the day. I was supposed to get a phonecall this morning so im not sure how you can help me tbh

  • Flamesmaniac Flamesmaniac (@Flamesmaniac) reported

    @Shawhelp another service outage in calgarys NE. And stop sending links their telling me **** I already know like I'm a idiot. Just look into what's causing this and fix it

  • KCwvbc kc 🍩 🏴‍☠️🇨🇦 (@KCwvbc) reported

    @Shawhelp our service has been pathetic for months now. Every day the TV pixelates, cable box freezes or shuts off, internet and phone go down. I reboot the system daily. I’m sick of this. We pay you a fortune for the worst service!

  • chescaguilas Franchesca (@chescaguilas) reported

    @Shawhelp Internet was slow yesterday, now it's down. Need your help, I sent a DM. Thanks

  • borrowedimage Mark Fredrick (@borrowedimage) reported

    @Shawhelp is there a reason why I’m getting 79mbps down and 88mbps up, when I’m paying you for a Gig service?

  • jwd7150 Jwd7150 (@jwd7150) reported

    @Shawhelp Be patient 🙏 with r bill were trying to pay it down but money 💰 as usual is tight ..

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