Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 135
Vancouver, BC 114
Edmonton, AB 87
Surrey, BC 59
Burnaby, BC 27
Sherwood Park, AB 24
Winnipeg, MB 20
Victoria, BC 18
Toronto, ON 16
Saskatoon, SK 14
Richmond, BC 10
Salmon Arm, BC 9
Prince George, BC 9
Red Deer, AB 9
North Vancouver, BC 7
Trail, BC 6
Port Coquitlam, BC 6
Spruce Grove, AB 5
Medicine Hat, AB 5
Sault Ste. Marie, ON 5
Abbotsford, BC 5
Langley, BC 5
Thunder Bay, ON 5
Lethbridge, AB 4
Brampton, ON 4
Vernon, BC 4
St. Albert, AB 4
Montréal, QC 4
Grande Prairie, AB 4
Kelowna, BC 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • ShaeJHarding Shae Harding (@ShaeJHarding) reported

    @Shawhelp Have a look through your tweets….this is happening to a bunch of people. How does this get fixed? Not an article for me to read through with ideas that never woke. I’d like a solution! I have my tv currently in a system refresh but so far nothing has worked. Very frustrated!

  • paquette977 Erik Paquette (@paquette977) reported

    @Shawhelp seems unacceptable these days to wait 5 days for a tech to come out and look at your internet outage. Guess you'll be losing a customer.

  • Mau_Orozco Mau Orozco (@Mau_Orozco) reported

    @Shawhelp Outage in North Vancouver, Capilano Mall area? Router blinking yellow.

  • cardamomkayla Kayla (she/her) (@cardamomkayla) reported

    @Shawhelp It’s AT collections. I already had to speak with a customer representative who tried to gaslight me. It’s already had a closer look. It’s the fact that it happened due to awful communication from a COMMUNICATIONS company that’s infuriating. Do better #awfulcustomerservice

  • Noosiekins Vanessa (@Noosiekins) reported

    @Shedmaster13 @kel_varn @Shawhelp Looks like their tech support has no clue what's going on aside from tell you to unplug and re-plug everything & then eventually they give up and say they will escalate the case. & when you follow up with the escalation, they know nothing & ask u to try rebooting w/ them again

  • CrazyMike_10 Crazymike10 (@CrazyMike_10) reported

    @Shawhelp I appreciate the help, but i've already tried. The only response i've had is wanting to send out a tech. Not only do i not have time for that, but this 100% does not sound like it's my house connection.

  • cardamomkayla Kayla (she/her) (@cardamomkayla) reported

    Awful, absolutely awful experiences with @ShawInfo . Awful and shaming customer service. Was told my account was free and clear and ready to close. Turns out it wasn’t. They sent it to collections without notifying me via email.

  • Shedmaster13 Shedmaster13 (@Shedmaster13) reported

    @kel_varn @Noosiekins @Shawhelp Same issue here last 3 to 4 days.

  • Lola_belle 3lola_belle (@Lola_belle) reported

    @ShawInfo You really don’t though, the service is terrible and your support is worse.

  • lowercanada Steve (@lowercanada) reported

    Day 3 without service. @Shawhelp @ShawInfo Will keep posting until its fixed. Need more competition in telecom sector. Terrible service from companies shouldn't be the norm.

  • paquette977 Erik Paquette (@paquette977) reported

    @ShawInfo you really need to work on the customer service end of things. Waiting 5 days for a tech is not acceptable when trying to get work done from home.

  • adifood1234 Adi lally (@adifood1234) reported

    @ShaeJHarding @Shawhelp Your not the only one I’m still having the same issue even after contacting support

  • adifood1234 Adi lally (@adifood1234) reported

    @ShaeJHarding @Shawhelp Next best thing to do is wait till your contract is over to switch to a better not worth paying 100s of dollars for this kind of experience Shaw fix your system.

  • opiatedforty9 Papa’s Delicate Condition (@opiatedforty9) reported

    @Shawhelp your guide is still laggy and slow

  • GuyStew69 Stewart (@GuyStew69) reported

    @Shawhelp last week or so my cable box has been beyond slow and my internet connection cuts out about 2-3 times ever hour for about 5 minutes at a time. Gotta fix this.

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