Shaw Outage Map
The map below depicts the most recent cities worldwide where Shaw users have reported problems and outages. If you are having an issue with Shaw, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Vancouver, BC | 166 |
| Edmonton, AB | 158 |
| Surrey, BC | 65 |
| Calgary, AB | 182 |
| Nanaimo, BC | 10 |
| Saskatoon, SK | 14 |
| Ottawa, ON | 3 |
| Victoria, BC | 45 |
| Duncan, BC | 4 |
| Trail, BC | 1 |
| St. Albert, AB | 4 |
| Airdrie, AB | 2 |
| Medicine Hat, AB | 5 |
| Montréal, QC | 7 |
| Toronto, ON | 29 |
| Burlington, ON | 2 |
| Port Moody, BC | 2 |
| North Vancouver, BC | 8 |
| Port Renfrew, BC | 1 |
| Red Deer, AB | 6 |
| Valemount, BC | 1 |
| Kelowna, BC | 6 |
| Fort Saskatchewan, AB | 2 |
| Spruce Grove, AB | 6 |
| Anmore, BC | 3 |
| Grande Prairie, AB | 1 |
| Winnipeg, MB | 39 |
| Creston, BC | 1 |
| Toronto county, ON | 2 |
| New Westminster, BC | 4 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Gena Dixon (@genadxn) reported@Shawhelp internet has been awful the last two days in NW Calgary cut out for hours at a time. Cell service too.
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b ☾ (@brandobrennan) reported@Shawhelp No, the live chat people sent me to the phone number. I am trying to cancel my service as I have MOVED and no longer need my own internet. I don’t know if one single person is working the line, but this is ridiculous. Even in-store wouldn’t help me.
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R@X (@RiseN_Guard) reported@ShawInfo LOUSY CUSTOMER SERVICE ....WHY the long wait times just to speak to an agent? You are making billions yet too cheap to hire staff. Corporate Greed!
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stacey brotzel (@staceybrotzel) reported@Shawhelp I am a very unhappy customer. Spent one hour on the chat line waiting for customer service agent. Then he said he couldn’t help me and a phone. When I called and got through to someone, the lady was lovely. Transferred me to customer service and it was closed.
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Shari O'Neill (@ShariONeill12) reported@Shawhelp is the internet down in Anmore along East Road? No connection happening.
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Chris (@PoCoello) reported@Shawhelp internet outage in poco?? Flashing yellow light 78 people in tech support queue and your ai is useless
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🌼🍄Shelby Lou Who🍄🌼 (@shelbyae) reportedI love when @Shawhelp has random outages before their scheduled maintenance outages. But since I’m not technically a Roger’s customer, their customer service can’t help/notify of the outage 🙄
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It's been a slice, but I'm leaving this trainwreck (@BCReality) reportedHey @FP_Champagne so you allowed the Shaw/Rogers merger to happen, now there are hundreds of thousands/millions of users with no internet or phone service in many parts of Canada. What gives? Time to start giving these conglomerates LARGE fines! @ShawInfo @Rogers
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Ryan Brackenbury (@slackerman10) reportedNobody should sign up for @Shawhelp useless customer service that only got worse since the merger. Billions made by these clowns and can’t even get to my house to fix recurrent issues for 48 hours. The amount I pay you should a guy on standby 24/7. #joke #ridiculous #Rogerssucks
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Don T Beakunt (@truebusterflash) reported@Shawhelp As an fyi, Xfinity stream is not working
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always smile 🇨🇦 (@cari_goncalves) reported@Shawhelp @gfliverpool9966 Not working for me either. Ridiculous
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Bella Bee (@SmileyYYC) reported@Shawhelp you’re kidding??????? Connection issues NOW????? $300 a month and you’re ***!!!!!
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Vanessa (@Noosiekins) reported@Shawhelp It's still down. I was told shawmail doesn't work when I am out of Canada and am overseas according to your tech support!
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Dani 🇨🇦 🕊️📿🇻🇦 (@Dani_NFLfan) reported@Shawhelp every week for like the last year since switching to Rogers, our tv cuts out lforcing us to plug and unplug the little black box & plug it in. It doesn’t happen with our downstairs tv. We also lose the sound and the way to fix it is to rewind and then ff.
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It's been a slice, but I'm leaving this trainwreck (@BCReality) reportedEveryone that is down with Rogers/Shaw internet/email etc, where are you located? Just started here on Vancouver Island a couple of hours ago. #Shaw #Rogers anyone able to get a return to service update? @Shawhelp @RogersHelps @Rogers