Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• Ryan A (@lakelikeglass19) reported 7 minutes ago

  @meksmith @ShawInfo having problems? Shocking tbh

• Cat (@KittCatLives) reported 12 minutes ago

  @Shawhelp is there an internet outage in Coquitlam BC?

• Jan Noster (@NosterJan) reported 12 minutes ago

  @Shawhelp any idea when service will be restored in Hope Bc ?

• Ian Achille (@IanAchille) reported 14 minutes ago

  @Shawhelp is internet service down in Edmonton? Doesn’t seem to be working.

• yo dude (@peepoFwog) reported 15 minutes ago

  @Shawhelp Issue has been happening since yesterday. And it seems to be a shaw routing issue not anything to do with an outage.

• Alison Brewin (@Albrewin) reported 21 minutes ago

  Interim Executive Directoring at Seniors First BC. Loving it! Helping them get out from under COVID including tracking down absentee service providers like @Spincaster and @shawinfo Guess there just isn’t money in helping small nonprofits…

• Deb Zinck (@debzinck) reported 24 minutes ago

  @Shawhelp I have been trying to get help through your chat for an hour. Keeps disconnecting. Including just as I was getting an appointment for service. I need an actual number to call for help.

• RoboChiCKEnn (@RoboChiCKEnn) reported 25 minutes ago

  @Shawhelp Telus sounding really good. Their internet is working why isn't yours? Like every other time!!! I am definitely leaving Shaw this time. Absolutely trash service idc what kind of storm.

• Charles Postnikoff (@CPoopookaka) reported 28 minutes ago

  @Shawhelp is internet down in downtown Kelowna?

• yo dude (@peepoFwog) reported 29 minutes ago

  @Shawhelp latency very unstable in games in Edmonton and St. Albert areas. Multiple customers experiencing this issue. And information?

• Roman Oksiuta (@RomanOksiuta) reported 30 minutes ago

  @Shawhelp Any outages in south Langley / Brookswood? Woke up to no internet connection. #help

• Joelle Turner (@joellerturner) reported 31 minutes ago

  @Shawhelp @AuntieCherry72 Our Shaw services are down too @Shawhelp

• HandsomeRob (@HndsomeRob) reported 33 minutes ago

  @Shawhelp What's the point. You'll tell me to power cycle, reboot my devices, try again because it "all looks good on your side" and if the problem persists you'll send out a tech in the next X days. Are there known issues around YXE?

• Joshua Peters (@JoshuaPeters) reported 33 minutes ago

  @Shawhelp Hey there, we have an internet outage in North Glenmore (Kelowna). Tried all the usual router restart tricks, but no dice.

• RoboChiCKEnn (@RoboChiCKEnn) reported 36 minutes ago

  @Shawhelp So power outages down the line, cause me to lose services?

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