Shaw Outage Map
The map below depicts the most recent cities worldwide where Shaw users have reported problems and outages. If you are having an issue with Shaw, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 183 |
| North Vancouver, BC | 7 |
| Edmonton, AB | 165 |
| Fort Saskatchewan, AB | 2 |
| Spruce Grove, AB | 6 |
| Vancouver, BC | 153 |
| Victoria, BC | 44 |
| Surrey, BC | 62 |
| Anmore, BC | 3 |
| Grande Prairie, AB | 2 |
| Winnipeg, MB | 44 |
| Creston, BC | 1 |
| Toronto county, ON | 2 |
| New Westminster, BC | 4 |
| Cranbrook, BC | 3 |
| Chilliwack, BC | 5 |
| Langley, BC | 5 |
| North Saanich, BC | 2 |
| Richmond, BC | 4 |
| Red Deer, AB | 3 |
| Coquitlam, BC | 12 |
| Fort Frances, ON | 1 |
| Armstrong, BC | 1 |
| Sherwood Park, AB | 13 |
| Selkirk, MB | 2 |
| St. Albert, AB | 4 |
| Langford, BC | 1 |
| West Kelowna, BC | 5 |
| Campbell River, BC | 5 |
| Regional District of Central Okanagan, BC | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Jennifer & Devina “The Ginja Ninja” 🇨🇦❤️🇺🇦 (@JenniferKingsb6) reported@Shawhelp I need to order a new remote for my DCX 3200-M cable box. Can you help me?
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Marty Chan (@Marty_Chan) reported@Shawhelp Is the internet down in Edmonton Forest Heights? I can’t connect even after resetting my router.
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indie⁷ slow (@chmpnremix) reported@thedjkav @Shawhelp @ShawInfo this makes me feel better about my wait time today (unfortunately I had to hang up to get ready for work)
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Ziad 😷 Fazel 🇨🇦🇺🇦💉 (@ZiadFazel) reported@Shawhelp You’ve admitted you can’t access my account. So what good is sending you a DM? This is my real name. Tell your management to look up my file in your records and fix the problem identified and admitted in your own logs. Entire problem + solution are WITHIN @Rogers. So fix it.
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Scott Morrison (@atnmorrison) reported@Shawhelp when will issue with routers be resolved
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RogersHelps (@RogersHelps) reported@jcnhooper @Shawhelp Hi James. Please connect with technical support at 1-888-764-3771 so we can ensure proper steps are being taken to resolve any technical issues you are experiencing. -Eric
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Rick Alsop (@RickAlsop) reported@Shawhelp Says no outages on site but down detector says otherwise. I did call and can’t wait on hold for several hours for an automated reply.
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Guy_Barnabe (@GuyBarnabe) reported@Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…
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AndorianIP(AiP)🐍 (@AndorianIP) reported@Shawhelp Well it would be a bit more reassuring if the techs were now working to fix instead of investigating over 4 hours.
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Don T Beakunt (@truebusterflash) reported@Shawhelp Yup. Keeps asking over and over. **** like this makes me want to switch providers
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O.A (@dae_j01) reported@Shawhelp today is the third day I have been trying to contact your technical support and it is heartbreaking. On one of those days I waited on the call for over 5 hours and no one answered. Can someone reach out to me please? Thank you.
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'Nucknation (@surrey1111) reported@Shawhelp Thanks for asking. My wifi is good. But i have barely got 1 line on network (vertical), and sometimes in the other end of my house, i can’t download or upload and call drops. I was hoping to change something there to make it better.
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Mat Thomas (@EmptyUK) reported@Shawhelp Hi, my internet is dead. Unplugged the router etc but it won’t come back. Help please.
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Ugabug (@MaryPChipman) reported@Shawhelp It took a few minutes to get back. I checked the HDMI connection, the WiFi signal which was fine & turned the TV off & on again
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Les Stelmach 🇨🇦🇺🇦 (@LesIsMore1) reported@slackerman10 @Shawhelp Any company (telcos, banks, util, etc) whose phone line REGULARLY says “we are experiencing higher than normal call volumes” is just short-staffing. They are optimizing cost over service. What is the maximum tolerance for a customer, etc. it’s obviously worse for oligopoly
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