Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 145
Vancouver, BC 121
Edmonton, AB 82
Surrey, BC 53
Winnipeg, MB 18
Toronto, ON 17
Burnaby, BC 10
Langley, BC 9
Coquitlam, BC 9
Victoria, BC 8
Montréal, QC 8
Richmond, BC 6
North Vancouver, BC 5
Creston, BC 5
Sherwood Park, AB 5
Airdrie, AB 5
Maple Ridge, BC 5
Red Deer, AB 5
New Westminster, BC 5
Abbotsford, BC 5
Medicine Hat, AB 4
Nanaimo, BC 4
Powell River, BC 4
Nelson, BC 3
Fort Saskatchewan, AB 2
Thunder Bay, ON 2
Okotoks, AB 2
Guelph, ON 2
Duncan, BC 2
Saskatoon, SK 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • heartembrace l.k.w (@heartembrace) reported

    @MetalBlonde @Shawhelp Omg. That is horrible.

  • jayjimshier MissJaleen (@jayjimshier) reported

    @Shawhelp is Shaw having problems?

  • ghostcatbce GhostWarrior⚔ 🇨🇦 (@ghostcatbce) reported

    @Shawhelp Thanks but I did a restart & that seemed to fix it.

  • MetalBlonde Karina Halle (on hiatus) (@MetalBlonde) reported from Ganges, British Columbia

    @sadsirensong @MsYouDoYou @Shawhelp I will say that we agreed on a price in September. It was never 5K and we knew they would have to run poles and cables. But Scott hounds this woman to get any info and she changes the price each time. And now she’s quoting 5K with no basis and it’s been 5 months and nothing.,.

  • MetalBlonde Karina Halle (on hiatus) (@MetalBlonde) reported from Ganges, British Columbia

    We’ve been stuck using Telus internet via cell towers until this gets sorted out, and it works only half the time. @shawhelp told us we would have internet in September. Then in October. Then in Nov, Dec, Jan...now @shawhelp is saying they’ll cancel unless we pay $5K

  • socialmediareb1 Trudvid-19 (@socialmediareb1) reported

    @Shawhelp Is anyone else having issues with Shaw in NW Calgary? #yyc #Shawoutage

  • heartembrace l.k.w (@heartembrace) reported

    @MetalBlonde @Shawhelp Karina, do they need to run the lines from tower/pole to your cabin still? My in-laws had to pay a good amount for this as they were 2 telephone polls away from service and then had to bring it up to their house, which is a fair distance.

  • MikeJenkinson Mike Jenkinson (@MikeJenkinson) reported

    Props to @Shawhelp technician who gave our home Internet a good tune-up today. Hopefully that fixes the signal dropping issues we've been having.

  • natewu188 natewu (@natewu188) reported

    @Shawhelp is there issues again in Calgary NW?

  • mtbhucker arpis (@mtbhucker) reported

    @Shawhelp Any word on when Blairmore/Coleman will get service back?

  • socialmediareb1 Trudvid-19 (@socialmediareb1) reported

    @Shawhelp @natewu188 Hopefully it doesn’t take 24+ hours to fix this outage like it did 3 weeks ago.

  • MetalBlonde Karina Halle (on hiatus) (@MetalBlonde) reported

    @gdmplanning @Shawhelp Thanks Greg I will. This has been the worst experience with @shawhelp

  • doctordreamd that girl (@doctordreamd) reported

    Hey @Shawhelp are there issues with the inter webs today?? Seems wireless isn’t working consistently......

  • Pirrurris Esteban Acuña (@Pirrurris) reported

    @ShawInfo @Shawhelp been on the chat for at least 15 mins, no response. Trying to understand why I’m paying for a service that keeps shutting off

  • gettingthereqk Gordon Kamitomo (@gettingthereqk) reported

    @Shawhelp having trouble reaching certain web pages like amazo or pinterest. Huntington Hills. On BlueCurve. Have rebooted. Had an outage first thing but did come back but web pages are still unaccessible - getting a site unreachable messge

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