Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 326
Calgary, AB 259
Edmonton, AB 211
Surrey, BC 184
Winnipeg, MB 52
Toronto, ON 35
Burnaby, BC 28
Victoria, BC 25
Coquitlam, BC 22
North Vancouver, BC 21
Red Deer, AB 16
Saskatoon, SK 14
Langley, BC 14
Sault Ste. Marie, ON 13
New Westminster, BC 11
Montréal, QC 10
Sherwood Park, AB 10
Sidney, BC 10
Port Coquitlam, BC 10
Nanaimo, BC 9
Coquitlam, BC 9
Maple Ridge, BC 9
Abbotsford, BC 9
Lethbridge, AB 8
Richmond, BC 8
Mississauga, ON 6
St. Albert, AB 6
West Kelowna, BC 6
Fort McMurray, AB 5
Parksville, BC 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • Kas3er4 Kasper (@Kas3er4) reported

    @Shawhelp My Shaw Chat is not working. My wifi box is stuck on flashing green after resetting from solid red.

  • KGapany Kim Gapany (@KGapany) reported

    @Shawhelp Both TVs pic not working. One did for a bit but picture and sound just ceased. Then TV screen now black and no sound. Winnipeg Polo Park area

  • DennisArneson86 Dennis Arneson (@DennisArneson86) reported

    @Shawhelp Is there a timeline other than "asap"? Service has been very sporadic for several weeks.

  • JustinEifert Justin Eifert (@JustinEifert) reported

    It feels ironic when there is a @TELUSsupport outage, right as I'm trying to call @Shawhelp

  • Fighting_for_AB People over profits! (@Fighting_for_AB) reported

    @shawinfo sucks, because when they make a mistake for a customer of 20 years, instead of saying oops and making it right, they'd rather let the customer walk away unhappy. I work in tech. Countless people sent your way looking to me for a recommendation. Can't do it anymore.

  • SarahHorsePast Sarah Horse Paste 🆘🇨🇦 (@SarahHorsePast) reported

    @Shawhelp Shaw internet is down in Calgary.

  • deenamusing Deena Diaspora (@deenamusing) reported

    @Shawhelp where can I complain about that encanto commercial to? Great service at #shaw but the worst commercials I have ever seen

  • Fighting_for_AB People over profits! (@Fighting_for_AB) reported

    @Shawhelp Nope, no one at the link you gave me is willing to help. Its like no one cares that multiple reps at your southcenter location have lied to me multiple times. People will acknowledge the error. But do anything about it? Naw, **** that...

  • DantheKanadian Dan (@DantheKanadian) reported

    @Shawhelp I tried messaging you and your agent River just took off without any further help.

  • rpetti Rob Petti (@rpetti) reported

    @Shawhelp is there a known internet outage in the Lincoln park area of Calgary right now?

  • AlbertaCanada35 Alberta Canada (@AlbertaCanada35) reported

    @Shawhelp Hi there. Sending DM. I’m in Calgary. My internet was down last night and still can’t connect to WIFI. How do I reconnect to my wifi? Thanks.

  • see_schell_ Harrison S. Design (@see_schell_) reported

    @shawinfo your "free customer wifi" is a clear-as-day data harvesting scheme

  • sushantnayyar SUSHANT™️ (@sushantnayyar) reported

    @Shawhelp I'm complaining on helpline for half hr and no is helping internet is down in New Westminster, BC. why is that the service u provide require 24x7 support and fail every time to deliver it. #horribleShaw #Useless @TELUSsupport can u get installation done today?

  • Gregorio99 Greg Michetti (@Gregorio99) reported

    @Shawhelp Are you have internet problems around 156 street and 87 Ave on Edmonton?

  • flickrfumes Just here for the popcorn (@flickrfumes) reported

    @Shawhelp Shaw internet is really slow here in ne edmonton

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