Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 130
Vancouver, BC 93
Edmonton, AB 80
Surrey, BC 44
Winnipeg, MB 18
Toronto, ON 15
Coquitlam, BC 8
Victoria, BC 8
Burnaby, BC 8
Medicine Hat, AB 6
Red Deer, AB 6
Airdrie, AB 6
Langley, BC 6
Montréal, QC 5
Saskatoon, SK 4
Creston, BC 4
Sherwood Park, AB 4
Richmond, BC 4
New Westminster, BC 4
Abbotsford, BC 4
Maple Ridge, BC 3
Coquitlam, BC 3
Brampton, ON 3
North Vancouver, BC 3
Nanaimo, BC 3
Kelowna, BC 2
Port Moody, BC 2
Port Coquitlam, BC 2
Penticton, BC 2
Powell River, BC 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • Lola_belle 3lola_belle (@Lola_belle) reported

    @ShawInfo You really don’t though, the service is terrible and your support is worse.

  • adifood1234 Adi lally (@adifood1234) reported

    @ShaeJHarding @Shawhelp They told me to contcat support he tried to fix it but it’s still showing the same thing I think next best thing to do is wait till your contract is up and find a better company.

  • opiatedforty9 Papa’s Delicate Condition (@opiatedforty9) reported

    @Shawhelp your guide is still laggy and slow

  • adifood1234 Adi lally (@adifood1234) reported

    @Shawhelp Can it be on your support page? We should be getting credit.

  • Mau_Orozco Mau Orozco (@Mau_Orozco) reported

    @Shawhelp Outage in North Vancouver, Capilano Mall area? Router blinking yellow.

  • Shedmaster13 Shedmaster13 (@Shedmaster13) reported

    @kel_varn @Noosiekins @Shawhelp Same issue here last 3 to 4 days.

  • Noosiekins Vanessa (@Noosiekins) reported

    @kel_varn @Shawhelp Oh good to know. Nothing is fixed tho and they just keep pointing me over to chat with tech support... One can only talk to tech support so many times in a week.

  • adifood1234 Adi lally (@adifood1234) reported

    @ShaeJHarding @Shawhelp Next best thing to do is wait till your contract is over to switch to a better not worth paying 100s of dollars for this kind of experience Shaw fix your system.

  • CrazyMike_10 Crazymike10 (@CrazyMike_10) reported

    @Shawhelp I appreciate the help, but i've already tried. The only response i've had is wanting to send out a tech. Not only do i not have time for that, but this 100% does not sound like it's my house connection.

  • torquebranding TORQUE BRANDING (@torquebranding) reported

    @ShaeJHarding @adifood1234 @Shawhelp I’m having same issue in Langley.

  • GuyStew69 Stewart (@GuyStew69) reported

    @Shawhelp last week or so my cable box has been beyond slow and my internet connection cuts out about 2-3 times ever hour for about 5 minutes at a time. Gotta fix this.

  • JordanBoudrea10 J-BO (@JordanBoudrea10) reported

    @Shawhelp yo is there qn internet problem going on in the coventry hills area . I have internet but it's like really bad right now

  • ShaeJHarding Shae Harding (@ShaeJHarding) reported

    @Shawhelp Have a look through your tweets….this is happening to a bunch of people. How does this get fixed? Not an article for me to read through with ideas that never woke. I’d like a solution! I have my tv currently in a system refresh but so far nothing has worked. Very frustrated!

  • purplewitchyyc Sally Oliver (@purplewitchyyc) reported

    @Kas3er4 @Shawhelp Apparently so, mine's down too

  • Noosiekins Vanessa (@Noosiekins) reported

    @Shawhelp can you let your team know that the blue curve tv menu is still wonky and full of blank boxes? Please don't ask me to contact tech support. I've spent 3-4 nights speaking to them in the last 2 weeks with unsolved issues. Thanks.

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