Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 231
Vancouver, BC 222
Edmonton, AB 174
Surrey, BC 113
Winnipeg, MB 46
Toronto, ON 35
Coquitlam, BC 30
Saskatoon, SK 17
Victoria, BC 15
Sherwood Park, AB 13
Nanaimo, BC 12
Sault Ste. Marie, ON 12
Langley, BC 10
Richmond, BC 9
Burnaby, BC 8
Red Deer, AB 8
Abbotsford, BC 8
North Vancouver, BC 7
Coquitlam, BC 7
New Westminster, BC 6
Lethbridge, AB 6
West Kelowna, BC 6
Port Coquitlam, BC 6
Thunder Bay, ON 5
Mississauga, ON 5
Maple Ridge, BC 5
Brampton, ON 4
St. Albert, AB 4
Creston, BC 4
Blairmore, AB 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • smconnor007 Sean (@smconnor007) reported from Calgary, Alberta

    Wow @Shawhelp @ShawInfo !! You make it very difficult to work from home. As a internet provider you dropped the ball too many time in January, and it’s getting worse. I have to reevaluate the service in my neighbourhood.

  • donnasmith915 Donna Smith (@donnasmith915) reported

    @Shawhelp Is there a problem with pods in southern BC? They were working earlier today.

  • SharylJansPhoto Sharyl Jans (@SharylJansPhoto) reported

    @ShawInfo I just want to tell you that your website for online shopping and searching for plan options sucks! I find nothing but go into a store. What’s the point of your website? I just want info on internet only. Your cable is getting way overpriced!

  • mrhof777 Steven Hoffort (@mrhof777) reported

    @Shawhelp Refresh has not worked and is not working. And get stuck on hold with you guys for an infinite time.

  • rose_petz Rose Petz|High Vibing Wellness (@rose_petz) reported

    @wildrose76 @Shawhelp It's ridiculous that they cut service because they "wanted" to upgrade the cable boxes. Not a good way to run a business. The local news is really the only feature that's any good.

  • GMoneyDC1 Greg Rowat (@GMoneyDC1) reported

    @IcarusSmith @Shawhelp If you have a MyShaw account go onto the “TV” tab of your account and “refresh channels” .. it fixed our issues

  • ghostcatbce GhostWarrior⚔ 🇨🇦 (@ghostcatbce) reported

    @Shawhelp Help! I turned on my TV & I get you aren't subscribed messages & no sound. Da heck is going on? It was working fine yesterday.

  • William81724157 William (@William81724157) reported

    Hey @Shawhelp why are my HD channels not working. Edmonton. Raucous clairs. T5z3v2

  • Gregeezer Greg Nicholson (@Gregeezer) reported

    @Shawhelp I realize you’re likely a bot, but was merely pointing out that under locations for service outages in Saskatchewan it says “Alberta, Moosejaw (sic) and Swift Current”. Channel refresh is currently unproductive.

  • SueSchulmeister Susan Schulmeister (@SueSchulmeister) reported

    @Shawhelp Can you confirm outage on 800 Ranch Estates Place NW, Calgary along with expected time to resolve?

  • Bo_44 Bo_44 (@Bo_44) reported

    @newfiehun Yea they told me it was fine @Shawhelp ... mine works today but ... the service is poor at best

  • rellaknight Cindy Knight (@rellaknight) reported

    @Shawhelp Still having problems in Fort Sask!

  • BACullenyyc Bruce Cullen (@BACullenyyc) reported

    @Shawhelp - make that all channels showing as not subscribed, but the guide shows them as subscribed What gives? #Help

  • 06yellowvette 06yellowvette (@06yellowvette) reported

    @Shawhelp Shaw has the worse customer service i think I've ever come across, 2 hour wait time is ******* bullshit,i can see me switching to telus even though they aren't any better

  • EricksonTerryL Terry (@EricksonTerryL) reported

    @Shawhelp Outage in west Edmonton

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