Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 211
Edmonton, AB 152
Vancouver, BC 127
Surrey, BC 57
Winnipeg, MB 44
Victoria, BC 41
Toronto, ON 21
Coquitlam, BC 14
Saskatoon, SK 12
Nanaimo, BC 9
Sherwood Park, AB 9
Langley, BC 8
Medicine Hat, AB 8
Montréal, QC 6
Abbotsford, BC 6
Maple Ridge, BC 6
Kelowna, BC 6
Airdrie, AB 6
Lethbridge, AB 5
North Vancouver, BC 5
Richmond, BC 4
Sidney, BC 4
Coquitlam, BC 4
Cochrane, AB 4
New Westminster, BC 4
Thunder Bay, ON 3
Chilliwack, BC 3
Campbell River, BC 3
St. Albert, AB 3
Duncan, BC 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • brooklynd24 Brooklyn D. (@brooklynd24) reported

    ShawHelp is usually super helpful, but are they really asking everyone saying they’re having the SAME issue to DM them help? It’s clearly a nationwide thing. Not an individual thing.

  • Robyn_M60 Robyn Davidson (@Robyn_M60) reported

    @Shawhelp Hi. My line is physical down. How do I report it?

  • brooklynd24 Brooklyn D. (@brooklynd24) reported

    @ABeautifulLife Yeah, it’s Shaw’s issue I think. I checked @ shawhelp’s mentions and tons of people are letting them know. I thought they fixed it, but seems it’s messed up again!

  • brooklynd24 Brooklyn D. (@brooklynd24) reported

    ShawHelp is usually super helpful, but are they really asking everyone saying they’re having the SAME issue to DM them for help? It’s clearly a nationwide thing. Not an individual thing.

  • PurBldPrincess Sarah Rose Mathison (@PurBldPrincess) reported

    @bellafreck @TSNHelp @Shawhelp You’re not the only one having issues with channels cutting out here in YYC. Every channel I’ve tried so far has been doing that. I’m currently in a DM chat with them, they say there’s no issue, but if it’s happening with other YYC customers then there must be something.

  • ConnieEngley Connie E. (@ConnieEngley) reported

    @Shawhelp Anyone else having issues with the TSN feed for the hockey game? Choppy and when we paused our box it didn’t stop the game.

  • mail2praveensin Praveen Singh (@mail2praveensin) reported

    @ShawInfo still disconnected please help it's more than 7 hours and waiting on cusy care line from one hour ... Message u in private at 20 min before

  • AngelinaSkye Lisa Pilip (@AngelinaSkye) reported

    @_OxyhackTTV @Shawhelp Yeah really! BC Hydro officially had it fixed on their end at 5:30am. Idk wtf the holdup is

  • Zap_Davids Zap Davids (@Zap_Davids) reported

    @timmday @TSN_Sports Sounds like it might be a @Shawhelp problem.

  • CindyLouWho_2 CindyLouWho2 (@CindyLouWho_2) reported

    @DarrylRobert007 yup, missing some of the game. Get it together, @Shawhelp! (and no, I am not going to DM you. I'm Beltline, Calgary, but it's broken everywhere)

  • Joel_Schroeder Joel Schroeder (@Joel_Schroeder) reported

    @DarrylRobert007 Yes this is trash, @Shawhelp the only reason I have cable is to watch sports and you give us this garbage feed?

  • _Carmi_ Ryan Carmichael ∆ (@_Carmi_) reported from Calgary, Alberta

    @Shawhelp why do you suck so much? Fix your **** so I can watch hockey without the screen going black every 30 seconds

  • pilotz333 Jim Lamb (@pilotz333) reported

    @Shawhelp I am having trouble with my reception on all TSN hockey. The reception is breaking up, with major periods of no reception. I had the same issue this spring but with the Sportsnet broadcasts as well.

  • charweb49 Charlotte (@charweb49) reported

    @Shawhelp @fishergirl39 Its all the feeds!! Fix it please

  • CoroPaulo Coro (@CoroPaulo) reported

    @Shawhelp hi, my cable keeps cutting out for only a fraction, are you having issues in west edmonton?

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