Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 208
Edmonton, AB 152
Vancouver, BC 126
Surrey, BC 57
Winnipeg, MB 45
Victoria, BC 41
Toronto, ON 21
Coquitlam, BC 14
Saskatoon, SK 12
Sherwood Park, AB 9
Nanaimo, BC 8
Langley, BC 8
Medicine Hat, AB 8
Montréal, QC 6
Abbotsford, BC 6
Maple Ridge, BC 6
Kelowna, BC 6
Airdrie, AB 6
Lethbridge, AB 5
North Vancouver, BC 5
Richmond, BC 4
Sidney, BC 4
Coquitlam, BC 4
Cochrane, AB 4
New Westminster, BC 4
Burnaby, BC 3
Thunder Bay, ON 3
Chilliwack, BC 3
Campbell River, BC 3
St. Albert, AB 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • PfenTwo Joseph Greenlay (@PfenTwo) reported

    @Shawhelp Intermittent pixelation up and down the dial. V5E area of Burnaby.

  • KSnatynchuk Kristina Hansen (@KSnatynchuk) reported

    @Shawhelp seems to be an Alberta wide issue Shaw?! We are in St Albert.... shitty trying to watch @HockeyCanada like this

  • JacksonLaurel optimistically hopeful for 2021 (she/her) (@JacksonLaurel) reported

    @Shawhelp what is going on with feed today? Keeps skipping and pausing! Is this a Shaw issue? Sucks for watching hockey

  • Buuurrrton Burton (@Buuurrrton) reported

    Hey @TELUS do you provide better customer service than @Shawhelp ? .... Asking for a friend...

  • WKRPinCanada 🍁Wil Henderson █♥█ (@WKRPinCanada) reported

    @CofRedCentral @plasercalgary @Shawhelp responded to me wanting my info so they could look into it If they'd check this thread they'd see it has absolutely nothing to do with me and is more about their network..

  • jcummings76 Grumpy John (@jcummings76) reported

    @Archaeologuy I was watching Starz channel earlier on and it was doing the same thing. @Shawhelp issue is my guess.

  • greeneyedcls Christie Stevenson (@greeneyedcls) reported

    @Shawhelp updates for outage? Website isn’t updating very often...

  • GrazCatering Graziano's Catering (@GrazCatering) reported

    @OilersAlbMom @tg_bennett Then it’s a @ShawInfo problem because other channels were doing it too earlier

  • wpgguy Dave the tired 🇨🇦 (@wpgguy) reported

    @Bryan_Leitch @WpgSportsNerd @Shawhelp really bad right now. I keep changing TSN feeds hoping it makes a difference

  • IanSeggie Ian Seggie 🅙 (@IanSeggie) reported

    Seriously regret installing @Shawhelp Blue Curve TV in October. On the phone with them constantly, complete garbage. Don't do it.

  • Buuurrrton Burton (@Buuurrrton) reported

    . @ShawInfo @Shawhelp two hours on hold on your stupid chat system because you shipped a modem to an address 15km away. No estimate on how much longer till someone answers the chat. Have a human supervisor call me. #CustomerService #terribleservice

  • IanSeggie Ian Seggie 🅙 (@IanSeggie) reported

    Thanks a lot @Shawhelp -- can't watch the World Juniors. Your service is garbage. We are excited to get @TELUSsupport hooked up soon.

  • Axepsy @kshay (@Axepsy) reported

    @Shawhelp @PlsKThnx Any update on this? Your updates on the service website is not giving a timeline. We are getting close to a 24hr outage now!!

  • wpgguy Dave the tired 🇨🇦 (@wpgguy) reported

    @WpgSportsNerd @Shawhelp I think a lot of us are having the same issues. Go 🇨🇦 Go

  • WpgSportsNerd #StayHome (@WpgSportsNerd) reported

    @Shawhelp my tv reception is all choppy and freezing up. Not sure if there are issues anywhere.

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