Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 341
Calgary, AB 271
Edmonton, AB 208
Surrey, BC 184
Winnipeg, MB 48
Burnaby, BC 29
Toronto, ON 28
Coquitlam, BC 26
Victoria, BC 25
North Vancouver, BC 23
Red Deer, AB 19
Langley, BC 16
Sault Ste. Marie, ON 12
Maple Ridge, BC 11
Richmond, BC 10
Abbotsford, BC 10
Coquitlam, BC 10
Saskatoon, SK 10
Sidney, BC 10
Port Coquitlam, BC 10
Nanaimo, BC 9
Sherwood Park, AB 9
New Westminster, BC 9
Lethbridge, AB 8
Montréal, QC 7
Creston, BC 6
Duncan, BC 6
St. Albert, AB 6
West Kelowna, BC 6
Nelson, BC 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • aaron_chicoine aaron chicoine (@aaron_chicoine) reported

    @Shawhelp 9pm in Prince George and the internet cut out here.:(

  • studingo Studingo (@studingo) reported

    Oh it got windy and rained hard that means no more internet in fort St. John @Shawhelp the infrastructure is so bad. Slightest storm and bye bye internet

  • AshleyBZhou Ashley Zhou (@AshleyBZhou) reported

    @TELUS you suck! I did ONE move order and ended up calling 5 times with billing issue within 1 month. All you L&R assured me my billing will be correct and it’s not! If I need to call you 6th time, I’m cancelling all my services. @ShawInfo let’s talk.

  • Drummerfy Drummer (@Drummerfy) reported

    @Shawhelp Its okay tho, once 7am hits things will magically get better right? Thats when people get to the offices to get rid of the "signal noise" right? :D

  • Drummerfy Drummer (@Drummerfy) reported

    Okay, wtf is "signal noise" and why does it always affect my internet around the same time every night when my internet shits the bed? Seems a little too often @Shawhelp has this "signal noise" issue... things were fine for 2 years up until March of this year when this all began

  • KTKCAD KTKCAD (@KTKCAD) reported from Saanich, British Columbia

    @FP_Champagne as a @ShawInfo internet customer we also receive a fair mobile plan 25G for $25.Please be sure the monopoly gouging gang grandfather these contracts.Canada pays the highest mobile rates in the world yet subsidize the carriers with tax breaks with our $ 😡 not keen

  • Amalthea_78 Crystal Brown (@Amalthea_78) reported

    @Shawhelp 2nd outage in 2 days 😭. Yesterday was 7 hours, today is 3 and counting. No info on website, makes my work from home job hard to do... Help! Thompson Manitoba

  • bigfightenergy bigfightenergy (@bigfightenergy) reported

    @Shawhelp hi guys is there an outage in guildford area right now? No internet or tv

  • caribouwho Andrew Poole (@caribouwho) reported

    @Shawhelp Telus subscribers don’t need to order Sunday Ticket to get NFL Network in HD.

  • msammar882 Nilufer Denizer (@msammar882) reported

    @YYCCowboy @Shawhelp Sometime I wonder what is the use of support system when they don’t give validated solutions to problem on their network. After no response from the team for 4 months I was referred to @zems_ins and they immediately help me restore order to my account

  • ahopeross AHR (@ahopeross) reported

    @Shawhelp Are there any known issues with webmail? The sign-in button won’t work to access it. Been happening on and off for days.

  • Quece1960 Quece (@Quece1960) reported

    @Shawhelp Yes because you or someone changed the date. Too bad I didn't take a screenshot.

  • abelardoilokano Abelardo (@abelardoilokano) reported

    @Shawhelp @saliwalido I’m close to Burquitlam area and don’t have internet since 6pm. Chatting online with shaw agent claiming there’s an outage. My neighbors however said their internets working

  • Drummerfy Drummer (@Drummerfy) reported

    I'm switching ISP's this is ridiculous @Shawhelp fix your goofy *** services

  • YYCCowboy 🇮🇪 🇨🇦 🇯🇪 🏴󠁧󠁢󠁳󠁣󠁴󠁿 #FullyVaccinated (@YYCCowboy) reported

    Hey @Shawhelp What with the webmail website acting up again? Tried two diff browsers Unable to communicate with login server error.. again

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