Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

Less
More

shaw Hero Image

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 121
Calgary, AB 84
Edmonton, AB 65
Surrey, BC 56
Burnaby, BC 27
Victoria, BC 27
Winnipeg, MB 18
Red Deer, AB 16
Toronto, ON 13
Saskatoon, SK 12
Sherwood Park, AB 9
Langley, BC 9
Medicine Hat, AB 7
Salmon Arm, BC 7
Montréal, QC 6
Coquitlam, BC 6
North Vancouver, BC 6
Chilliwack, BC 6
New Westminster, BC 5
Kelowna, BC 4
Sault Ste. Marie, ON 4
Nanaimo, BC 4
Brampton, ON 4
Abbotsford, BC 4
Thunder Bay, ON 4
Blairmore, AB 3
Cochrane, AB 3
Prince George, BC 3
Richmond, BC 3
Delta, BC 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • dthic1 Deb Thickett (@dthic1) reported

    @deekie @Shawhelp Shaw outage is different area than the hydro one this afternoon.

  • Bjornqc Bjorn Christianson (@Bjornqc) reported

    @Shawhelp We have been in constant contact with Support almost weekly. To be blunt, we need solutions not more chat.

  • AliKira Ali Grotkowski (@AliKira) reported

    @Shawhelp any known internet outages in Forest Heights, Edmonton?!? Our internet at home went down and rebooting the modem hasn't fixed it.

  • thesentrybox Sentry Box (@thesentrybox) reported

    Unfortunately our phone lines are still down as we wait for Shaw to send a technician so please email or message us instead! @ShawInfo

  • Bjornqc Bjorn Christianson (@Bjornqc) reported

    Last 6 mo ShawBusiness ISP @ShawInfo unacceptable connection. Techs are attentive but no solution. Last straw - Shaw providing fibre to new installs but not existing businesses. In South Central MB, best option seems Starlink. If you have tried it for business, mind DM-ing me?

  • peaspod23 Pea’s Pod (@peaspod23) reported

    Hey @Shawhelp no wifi or internet in our area since yesterday .. apparent outage with no details posted to your website.. what’s the deal why should we stay with shaw?? Brutal

  • cheryl1492 Cheryl #FreedomIsABadWord 🇨🇦🇺🇸 (@cheryl1492) reported

    @Shawhelp I am using the App...and the only time is freezes is during shows ...but never during a commerical...Commericals pay you, but so do I...

  • kfry97 Krista Fry-Grantmyre (@kfry97) reported

    @Shawhelp is there any outage in Stony Plain, AB? Internet, cable and phone isn’t working. Thanks!

  • ArnettK DeplorableCanadian 🇨🇦 (@ArnettK) reported

    @Shawhelp Is there an outage in Southern Alberta?

  • linearSG SG (@linearSG) reported

    @Shawhelp So I did everything as per your instructions. But after I register, I get the notification to retrieve the email code. I leave the window to get that, the whole system resets and I start over. I get it …you want my email address to sell me ****. Fix your system, I might buy!

  • KennyJamess EDM Jake Paul (@KennyJamess) reported

    @wordsmythical @TELUS @ShawInfo Yea but Shaw is stil garbage 100% since they throttle their users

  • Crackmacs cm (@Crackmacs) reported

    @Shamoism @Shawhelp hmm maybe because you just agreed to something else? like if you're in a contract now that said, you have 15 days to cancel the change maybe give that sales number a call again?

  • MeganMeltzer (((Megan Meltzer))) (@MeganMeltzer) reported

    @Shawhelp is there in outage in Charleswood in Winnipeg? Shaw suddenly went offline

  • littlevoice1242 Brian Dyck (@littlevoice1242) reported

    Hi @Shawhelp. I have 2 Xi6 wireless boxes. On your support page, it shows that there is a new wireless box available - known as XiOne. Is it possible to swap to these boxes? Thanks.

  • yash_pancholi7 Yash Pancholi (@yash_pancholi7) reported

    @ShawInfo Calgary SW internet is down since evening, could you explain? And what’s ETA

Map Check Current Status