Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• opium2k (@opium2k) reported a minute ago

  @Shawhelp Out of curiosity, if I had an internet plan on a contract that ends September 24, how much would the cancelation fee be if I were to cancel today and how much is the fee effected by each month I wait?

• Steve (@Steve02257898) reported 10 minutes ago

  @Banff996 @Shawhelp I’m in Canada and have Rogers so different service but it’s weird they were both out. So annoying

• Escape Goat (@oshae) reported 12 minutes ago

  @Shawhelp is there an outage in central Calgary?

• DrinkerDialer (@RobertSlaney2) reported 12 minutes ago

  @Shawhelp Not even a call from Jay. Not like I was expecting much from the terrible customer service I’ve gotten from Shaw anyway

• Samwise Bigdickenergee, PhD (@torchwook) reported 19 minutes ago

  @ShawInfo I pay a lot of money for internet services, why is it always so slow or not even available? It's not like I'm paying for your bottom tier here. I'm gonna switch services, multiple days a month of no internet isn't worth over $100

• Steve (@Steve02257898) reported 22 minutes ago

  @Banff996 @Shawhelp Hasn’t happened to me before but given what we pay for this **** monthly it’s hella annoying

• Sophie (@puzzle_lux) reported 23 minutes ago

  @Shawhelp A shaw vehicle is idling on the side Shorewood Dr for over 40min right now. It smells awful, is noisy, and and contributes to carbon emissions.

• Evan Scholing (@Magnet_14) reported 26 minutes ago

  @ShawInfo I am now on day 4 in a row of no home services. According to your agents it is due to an “Outage” with no ETA that there is no mention of on your site. I don’t feel any closer to having Internet back on day 4 as I did on day 1. Unacceptable. #its2022 #choosetelus

• Stitch Tiberius (@Venkman1701) reported 27 minutes ago

  @ShawInfo, getting really tired of the Internet going down at random times throughout the week!

• Chuck Taylor (@Banff996) reported 27 minutes ago

  @Shawhelp can you help with your programming? I have NHL centre ice. A game is showing in my programming but is not viewable?

• Savitar (@Savitar179) reported 27 minutes ago

  @Shawhelp you guys are about to lose a 40 year customer because your customer service workers don't know no customer service

• wyndee (@pinkbutterflie8) reported 28 minutes ago

  @Shawhelp We are having issues with internet again🤬😡

• BigDaddyJay🇨🇦 🇮🇪 (@BigBadBeaver74) reported 32 minutes ago

  @Shawhelp No. No its not. Tried twice and both times I get the recording to call back during business hours. Tried chat help and they were closed too. No worries, Telus is offering us deal now anyway. Thanks.

• Savitar (@Savitar179) reported 33 minutes ago

  @Shawhelp you're about to lose a customer of 40 years... Good job!

• Kevin (@PizzaJets2011) reported 35 minutes ago

  Anyone else having issues with @Shawhelp

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