Shaw Outage Map
The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Vancouver, BC | 288 |
| Calgary, AB | 229 |
| Surrey, BC | 165 |
| Edmonton, AB | 148 |
| Winnipeg, MB | 35 |
| Burnaby, BC | 28 |
| Coquitlam, BC | 25 |
| North Vancouver, BC | 21 |
| Toronto, ON | 20 |
| Victoria, BC | 20 |
| Red Deer, AB | 16 |
| Langley, BC | 16 |
| Montréal, QC | 11 |
| Coquitlam, BC | 11 |
| Sault Ste. Marie, ON | 11 |
| New Westminster, BC | 10 |
| Sidney, BC | 10 |
| Maple Ridge, BC | 10 |
| Port Coquitlam, BC | 9 |
| Sherwood Park, AB | 7 |
| Abbotsford, BC | 7 |
| Nanaimo, BC | 7 |
| Saskatoon, SK | 7 |
| Richmond, BC | 6 |
| Duncan, BC | 6 |
| Lethbridge, AB | 6 |
| St. Albert, AB | 5 |
| Thunder Bay, ON | 5 |
| Nelson, BC | 5 |
| Parksville, BC | 5 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Ekzahyl Gaming
(@ekzahyl) reported
@Shawhelp support named Lady 123428584, Manitoba. Completely rude, unsatisfactory service, takes her time after keeping you on hold for an hour and threatens to hang up when she finally decides to answer.
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Egg
(@AndisonSullivan) reported
@Shawhelp 3mbs is considered dreadfully slow and that's literally what I get on average and pay 100$ a month for. Plugged in to ethernet
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Robin Dupuis
(@RobinADupuis) reported
@Shawhelp @Jodi_LV How long will the outage in Hawkwood last?
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アンソニー
(@afivancouver) reported
Hey @Shawhelp , I don’t suppose you’d care to speculate as to why my internet always seems to slooow down around this time every day?
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Lil Spring
(@lilspg) reported
@Shawhelp hi. Need help with my blue curve tv on my iPad, called but on hold forever, please get back to me! Why do I always have to wait forever to talk to someone??
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David Faykosh
(@DJF008) reported
@ShawInfo having continual problems with picture and sound cutting in and out. Not happy with the service
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Egg
(@AndisonSullivan) reported
@Shawhelp Still no connections. Shaw sucks.
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Niki
(@TheOtherNiki) reported
@Shawhelp Lol. It will have been a full year next week that I've been dealing with the same ongoing internet issue. Doubt you can fix it in a DM.
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Jodi
(@Jodi_LV) reported
@Shawhelp having issues with internet dropping these last few days. Why??
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Egg
(@AndisonSullivan) reported
@Shawhelp Still no connection. Shaw sucks.
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Egg
(@AndisonSullivan) reported
@Shawhelp Wow it's been a whole 10 seconds. Lemme check something real quick. Yeah, Shaw is still terrible.
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Egg
(@AndisonSullivan) reported
@Shawhelp Internet is still terrible and overpriced
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Dale Rempel
(@dale_rempel) reported
@Shawhelp my TV box has no signal
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Ekzahyl Gaming
(@ekzahyl) reported
@Shawhelp It's not even that, your service department is so useless it's not worth paying them. They shouldn't have jobs. They sit there doing nothing keeping people on hold for almost an hour, and then look at the screen for 2 seconds to put them back on hold 'because they can't help'
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Egg
(@AndisonSullivan) reported
@Shawhelp Just gonna keep talking about how terrible shaw is from my seeing that's all I can do at the moment.
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