Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 326
Calgary, AB 260
Edmonton, AB 211
Surrey, BC 185
Winnipeg, MB 52
Toronto, ON 35
Burnaby, BC 28
Victoria, BC 25
Coquitlam, BC 22
North Vancouver, BC 21
Red Deer, AB 17
Saskatoon, SK 14
Langley, BC 14
Sault Ste. Marie, ON 13
New Westminster, BC 11
Montréal, QC 10
Sherwood Park, AB 10
Sidney, BC 10
Port Coquitlam, BC 10
Nanaimo, BC 9
Coquitlam, BC 9
Maple Ridge, BC 9
Abbotsford, BC 9
Lethbridge, AB 8
Richmond, BC 8
Mississauga, ON 6
St. Albert, AB 6
West Kelowna, BC 6
Fort McMurray, AB 5
Parksville, BC 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • jeremymanzana Jeremy (@jeremymanzana) reported

    @Shawhelp is the internet down? Family in Richmond and myself in Vancouver lost internet at the same time.

  • lab_mommy Labrador Mommy (@lab_mommy) reported

    @BettySun @Shawhelp Mine isn't down, but it's been super ow to the point that apps and videos close or time out

  • gumprich Chris Gumprich (@gumprich) reported

    @Shawhelp Lost cable in south Winnipeg? Internet, phone, even PVR all working, but no signal on any channel.

  • thegooddadosaur CK (@thegooddadosaur) reported

    @Shawhelp okay, so I've been having internet connectivity issues in Beaumont. On two separate times I was told it was either my router or wifi interference. Just found out all my neighbors had this issue. It's happening at peak times during a heatwave. Is that a coincidence?

  • Restricted1337 Kevin Gruetzner (@Restricted1337) reported from Chestermere, Alberta

    @Shawhelp how about an option to shut your damn voice assistant off. Bad enough that you have to wait forever for some help. I don’t need to be reminded by how annoying your customer service is please and thank you

  • emilapedia EmileM (@emilapedia) reported

    @Shawhelp are u guys having issues in South St Vital in Wpg. Came home to a flashing orange light on the router. Can't get through your chat line either.

  • WayneFougere Wayne Fougere (@WayneFougere) reported

    @Shawhelp Can you confirm there’s an outage in some East Vancouver neighbourhoods?

  • Van2011 Know One You Know (@Van2011) reported

    @Shawhelp yea, I have a question, why the hell doesn't your service dept answer their damn phones (over 25 minutes on hold!!) or the email's submitted in via the website? NOT even a call back feature? Come On!

  • Restricted1337 Kevin Gruetzner (@Restricted1337) reported

    @Shawhelp I can’t wait and stare at the screen until one of your guys it’s freed up i would like the same service on the phone. I know I’m on hold don’t need to remind me just play some smooth jazz until someone’s available thanks

  • cptheppy Joseph Hughes (@cptheppy) reported

    @Shawhelp your agent Greta VBV5 literally just ended our chat ignorantly without letting me respond. I'm asking for sales support and this was just ignorant. I was a shaw customer for 5 years.

  • WayneFougere Wayne Fougere (@WayneFougere) reported

    @Shawhelp we haven’t had Saw Cable since sometime yesterday. When will the service be restored.

  • CanadianKitty1 🇨🇦~ J. Mal....🍁🌎🏳️‍🌈🇨🇦 (@CanadianKitty1) reported

    @Shawhelp Hi No internet service here since sometime before 4:30 AM. Westend Edmonton. Please advise.

  • Restricted1337 Kevin Gruetzner (@Restricted1337) reported from Chestermere, Alberta

    @Shawhelp top notch tech support 45 minutes of her shuffling through the trouble shooting 101 guide asking me to turn everything on and off multiple times…. Honey I tried that’s why I’m calling like I told you in the beginning

  • ErikVyyc Erik Van den Eynden (@ErikVyyc) reported

    @Shawhelp any timelines for restoring service in Chestermere from the storm?

  • PopcornWT Is This Necessary? (@PopcornWT) reported

    @Shawhelp internet outage in Victoria. The phone service says it's a known service interruption but no updates on the website. Any info? Not great for WFH.

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