Shaw Outage Map
The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 226 |
| Vancouver, BC | 215 |
| Edmonton, AB | 167 |
| Surrey, BC | 110 |
| Winnipeg, MB | 45 |
| Toronto, ON | 34 |
| Coquitlam, BC | 29 |
| Saskatoon, SK | 17 |
| Victoria, BC | 15 |
| Sherwood Park, AB | 13 |
| Nanaimo, BC | 12 |
| Sault Ste. Marie, ON | 11 |
| Richmond, BC | 9 |
| Burnaby, BC | 8 |
| Langley, BC | 8 |
| Red Deer, AB | 8 |
| Abbotsford, BC | 8 |
| North Vancouver, BC | 7 |
| Coquitlam, BC | 7 |
| New Westminster, BC | 6 |
| Lethbridge, AB | 6 |
| West Kelowna, BC | 6 |
| Mississauga, ON | 5 |
| Port Coquitlam, BC | 5 |
| Brampton, ON | 4 |
| Thunder Bay, ON | 4 |
| St. Albert, AB | 4 |
| Creston, BC | 4 |
| Maple Ridge, BC | 4 |
| Blairmore, AB | 4 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Pat Grundle
(@pgrundle) reported
@Shawhelp Is there an issue with the mobile service in the Surrey Langley area of BC?
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time4travels
(@time4travels88) reported
@Shawhelp Oh I have been but they aren’t providing any information except that they are working on it. What is the issue? ETA for a fix? Later today? Tonight?
-
Leanne
(@newbornindie) reported
@Shawhelp sent a dm for some support on contacting someone
-
TiiTiiTiskinis (thunder on the beach)
(@rusteeCanucks) reported
@Shawhelp your robots are no help and I can't call you because my phonline is the issue Send me someone to help It's been days 😡
-
Brian Dyck
(@littlevoice1242) reported
@Shawhelp It seems to be down again, @Shawhelp. Not sure what's going on.
-
Travis Eilers
(@Travis3Eilers) reported
so @ShawDirect sends a update to our HDPVR830, and it removes all recordings on our PVR, and 📞 support says there’s nothing to be done? very disappointed they won’t do anything for us, for there update deleting movies, one time airing shows, etc, all gone… @Shawhelp
-
Jeivik Sutariya
(@JeivikS76) reported
@Shawhelp Is there service outage in Kamloops, BC?
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Jinxsa
(@Jinxsa) reported
Poor @Shawhelp customer service rep. Keeps getting spammed with cat and dog pics while I wait for him to look something up or do things.
-
Universal Tech
(@TechTalk2k) reported
Dear @Rogers & @ShawInfo if somehow the government is stupid enough to let the two most powerful cable companies plus the 4th telecom company merge we expect more. We expect nothing below the standard of what Americans get with there cable and phone providers.
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Surrey Jack
(@SurreyJack7) reported
@Shawhelp why is the wifi down in surrey?
-
Wendy Waters (She/Her)
(@wendy_waters) reported
@Shawhelp is there an outage in East Vancouver?
-
The Rev. Jason Mitchell
(@therealb0wser) reported
Is it @TELUSsupport? Is it @Shawhelp? Who will be the winner in the Battle of the Bad Box?
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time4travels
(@time4travels88) reported
@Shawhelp Please give us an ETA on the Shaw outage in Surrey. It’s been 9 hours now and this should be possible.
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Kyle Rathgaber
(@rathgaberk) reported
Got to love when you take time out of your schedule and @Shawhelp technician does not show up. Why am I paying for broken internet?
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Rannie Grewal
(@rannie_grewal) reported
@Shawhelp any update on the outage in Surrey?