Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 323
Calgary, AB 250
Edmonton, AB 209
Surrey, BC 175
Winnipeg, MB 51
Toronto, ON 37
Burnaby, BC 27
Victoria, BC 25
North Vancouver, BC 22
Coquitlam, BC 20
Red Deer, AB 14
Sault Ste. Marie, ON 13
Langley, BC 13
Saskatoon, SK 13
New Westminster, BC 11
Richmond, BC 10
Sidney, BC 10
Sherwood Park, AB 10
Coquitlam, BC 10
Port Coquitlam, BC 10
Montréal, QC 9
Maple Ridge, BC 9
Abbotsford, BC 9
Nanaimo, BC 9
Lethbridge, AB 8
West Kelowna, BC 6
St. Albert, AB 5
Creston, BC 5
Thunder Bay, ON 5
Mississauga, ON 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • hahnahem hannah (@hahnahem) reported

    @RotesDB @ShawInfo Yikes, definitely noticed today was extra bad but have been having issues for months 😭

  • ocean1waves MoonShine (@ocean1waves) reported

    @Shawhelp no cable or wifi in BC interior?! Just cut out. What’s going on?

  • BCKenzee M McKenzie (@BCKenzee) reported

    My @TELUS home services contract expires in a few weeks. After 6 years with them I haven't been happy with their service for the past year. I'm considering switching to @ShawInfo Who would you choose?

  • penneralb Larry penner (@penneralb) reported

    @ShawInfo having issues with Shaw Satellite! Lots of people in area are having issues too! When will there be a fix?

  • SkylarRadzion sky (@SkylarRadzion) reported

    @Shawhelp why is every part of BC fixed BUT Burnaby with no updates since 5:40 this morning???? I’ve had no wifi for almost three days. BC hydro says there are no outages in Burnaby. Please fix this.

  • BruceT425 Bruce Townley (@BruceT425) reported

    @Shawhelp Any follow up as to what happened? I paid for a service that I didn’t completely receive.

  • JoshuaTowns Joshua K Towns (@JoshuaTowns) reported

    @Shawhelp Is there an outage in north vancouver?

  • rerfle Kyle (@rerfle) reported

    @ShawInfo #shawcable You sent our new modem to a different address in a different province, and now we have no shaw services at all today. I want to cancel this brand new contract, for one that works please!!!

  • PaulDav63310586 Paul Davies (@PaulDav63310586) reported

    @Shawhelp Leaving so many without service is not right

  • Nargon18 Nargon (@Nargon18) reported

    @Shawhelp Merry Christmas! Will Shaw be giving credit to customers who have been without service since the 24th?

  • Meatbunman Jordan (@Meatbunman) reported

    @Shawhelp I've tried your support team. They didn't help and said there was nothing wrong. The only "troubleshooting" step was them asking me to restart me router. But that won't work, because as you can see by the 1170 Mbps there is nothing wrong with my speed on the VPN.

  • politech34 Politech (@politech34) reported

    @Shawhelp They are new every time. Thanks though. I already had help through chat and they were unable to stop the calls after resetting modem. My phone is now unplugged.

  • remlap13 remlap13 (@remlap13) reported

    @Shawhelp is there an outage in Canyon Meadows Calgary right now? I've tried resetting my modem a couple times, still no internet.

  • I_kid_not 𝒞𝒽𝒶𝓇𝓁𝑜𝓉𝓉𝑒 𝐿𝑒𝑒 (@I_kid_not) reported

    @PaulDav63310586 @Shawhelp Phone service is considered an essential service. Complain to the CCTS. For internet interruptions you'll need to write to your MP and have Parliament consider internet as an essential service

  • clozborne Courtney Osborne (@clozborne) reported

    Hey @ShawInfo my internet was on/off for hours last night, and now it’s completely out. Is there a known outage in Coquitlam?? I didn’t see one on your outage list

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