Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 277
Calgary, AB 206
Surrey, BC 163
Edmonton, AB 132
Burnaby, BC 30
Coquitlam, BC 29
Winnipeg, MB 22
Toronto, ON 21
Victoria, BC 20
North Vancouver, BC 20
Langley, BC 16
Red Deer, AB 14
Montréal, QC 12
Maple Ridge, BC 11
Coquitlam, BC 11
New Westminster, BC 11
Sidney, BC 11
Port Coquitlam, BC 10
Richmond, BC 9
Duncan, BC 7
Abbotsford, BC 7
Nelson, BC 6
Nanaimo, BC 6
Sherwood Park, AB 6
Creston, BC 5
Saskatoon, SK 5
Powell River, BC 5
Chilliwack, BC 5
St. Albert, AB 4
Parksville, BC 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • spade360 BIG BAD WOLF (@spade360) reported

    @Shawhelp this is embarrassing. Having guests over. Trying to enjoy the evening. Your technology is letting me down. 2nd night in a row. Can’t trust y’all anymore.

  • stevendrowe Steven D Rowe (@stevendrowe) reported

    @Shawhelp I'm all DM'd out with you but issues still never get resolved. Each time I DM I have to re-explain everything, if you had a login issue tracker it would be better. I am on the verge of giving up with you.

  • KrystalKRZ zombi_kitty (@KrystalKRZ) reported

    @Shawhelp Hi. I dm’d you guys about an hour ago, but no reply. No satellite signal all day now.

  • PelosiAndSchiff BIDEN is #46 (@PelosiAndSchiff) reported

    @ShawInfo My 93 yo Mom & I are at home isolating; with poor reception we switched to Telus on Sept 22, my account with Shaw was up to date! I can’t get the equipment back, spoke to Shaw many, many times over 8 weeks, and today I received a COLLECTION NOTICE! Worst customer service ever!!!

  • StellarPet Jennifer (@StellarPet) reported

    Hi @ShawInfo @Shawhelp - My grandma in her eighties in Langley BC has been without ANY phone service since last Tuesday (Nov 17). Can you give me an update?

  • CanadianKitty1 🇨🇦~ J. Mal....🍁🌎🏳️‍🌈🇨🇦 (@CanadianKitty1) reported

    @Shawhelp What's going on with the service in the west end of Edmonton? Both TV & Internet keeps disconnecting on and off...quite annoying. We have kids online learning!

  • 204queen0574 🇨🇦 @204queen0574 🇨🇦 (@204queen0574) reported

    @Shawhelp @DiscoveryID Why is my TV constantly freezing when I watch Investigation Discovery. Is it the channel or my service?

  • PeterMatsubara Peter Matsubara (@PeterMatsubara) reported

    @Shawhelp there is a lag in sound when watching Shaw Bluecurve on-demand or saved shows. Audio doesn't match video, any way we can fix this?? TIA!

  • stevendrowe Steven D Rowe (@stevendrowe) reported

    @Shawhelp Another sad Sunday trying to deal with slow Shaw internet speeds yet again. Not very happy for us.

  • PelosiAndSchiff BIDEN is #46 (@PelosiAndSchiff) reported

    @Shawhelp Thanks a lot #ShawCable I’ve explained to your support team: I’m at home w my 93 yo Mom and am having trouble getting your equipment back! I switched to Telus Sept 22nd and TODAY I get a letter from collections!!! WTH you know what’s going on, you know we are isolating—-con’t

  • boktaRd For the love of God WEAR A MASK!!!!! (@boktaRd) reported

    Is the a service outage in south winnipeg (fairfield park) at the moment? Cable is freezing up. @Shawhelp

  • PelosiAndSchiff BIDEN is #46 (@PelosiAndSchiff) reported

    @Shawhelp @CastanetNews So now texting with Shaw Help the answer “again” is they’ll email me a return label (which I’ve told them I don’t have a printer) AND Canada post won’t do a pick up at a residence!

  • rainessery Rain (@rainessery) reported

    I was really looking forward to #shadowlands today but since we're now on day 5 of no internet (because @ShawInfo can't be bothered to send a tech for a week after a garbage truck accidentally took out our line) I won't get to join in. Kinda feels like a waste of vacation days.

  • StealthNetworks Stealth Networks (@StealthNetworks) reported

    @CanadianKitty1 @Shawhelp Same issue in West Calgary

  • spade360 BIG BAD WOLF (@spade360) reported

    @Shawhelp I need some free ****. Y’all keep ruining my evenings. Y’all tricked me.

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