Shaw Outage Map
The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Vancouver, BC | 326 |
| Calgary, AB | 259 |
| Edmonton, AB | 213 |
| Surrey, BC | 183 |
| Winnipeg, MB | 52 |
| Toronto, ON | 36 |
| Burnaby, BC | 28 |
| Victoria, BC | 25 |
| Coquitlam, BC | 24 |
| North Vancouver, BC | 21 |
| Red Deer, AB | 18 |
| Saskatoon, SK | 14 |
| Langley, BC | 14 |
| Sault Ste. Marie, ON | 12 |
| New Westminster, BC | 11 |
| Coquitlam, BC | 10 |
| Montréal, QC | 10 |
| Sidney, BC | 10 |
| Port Coquitlam, BC | 10 |
| Nanaimo, BC | 9 |
| Sherwood Park, AB | 9 |
| Maple Ridge, BC | 9 |
| Abbotsford, BC | 9 |
| Lethbridge, AB | 8 |
| Richmond, BC | 8 |
| Mississauga, ON | 6 |
| St. Albert, AB | 6 |
| West Kelowna, BC | 6 |
| Fort McMurray, AB | 5 |
| Parksville, BC | 5 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Nitin
(@Nitin28692522) reported
@ShawInfo forcimg us to pay for canceling when we r not in contract. Need someone from serious shaw side. Not outsourced customer service that does not even care about service.
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Mike Miller
(@Miller9914) reported
@ShawInfo my cable feed has glitched a few times early during the @EdmontonOilers game if I have any issues I’m going to be very angry.
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Nitin
(@Nitin28692522) reported
@ShawInfo great service. Called the customer service n without resolving the ossue, she said go to the store n they will help you. Have a gud day bye.
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darrin wright
(@ballsy66) reported
@Shawhelp In Nanaimo I have had no reception on Crave2 and CTVDRM . I was told it was a known issue and being looked at, it has been 3 weeks since that chat and a month total. This could be the issue that makes me change providers. The cost has me looking at other options as it is.NOTHAPPY
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Ryan
(@Shadow4MVP) reported
@PrismZet @benharapiak @Shawhelp Online still says no issues lol via chat .... 4 shaw trucks in the lot by chicken delight - passed em walking the dog he said they are working on the issue affecting about 10 blocks - he has no idea why support is saying they are not aware of an outage
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Ben Harapiak
(@benharapiak) reported
@Shadow4MVP @Shawhelp @PrismZet very concerning if they're telling you it's on your end with this many problems concentrated in one area....
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Ben Harapiak
(@benharapiak) reported
@PrismZet @Shadow4MVP @Shawhelp Yup, and the restaurant down the block from me can't take any online orders so it's literally killing their business today... zoom meetings are fine but websites on and off or not connecting at all. had to restart tv box and finally got a signal
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Micky G
(@Tiguana99) reported
Is anyone else in the Northish end having issues with @Shawhelp ..... AGAIN!!! If my parents weren’t 85+ yrs old, Shaw would be long gone! Or anyone know a technician that can go check it today?? Bullshit! #frustration
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The Screaming Moist
(@Obijared) reported
@Shadow4MVP @204Jones @Shawhelp DM said it wasn’t an outage. Just our modem got messed up.
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Ben Harapiak
(@benharapiak) reported
@Shadow4MVP @Shawhelp @PrismZet they are now implying the problem is on my end. I guess ill just wait it out until they actually send someone to the area
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Monsieur Jeff
(@JeffWpg1) reported
@Shawhelp Problem resolved, tv working again...thank you
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Wendy Routhier
(@Wendystargazer) reported
@Shawhelp just lost internet. Lymburn Callingwood area. Is there an issue?
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Lorne Boundy, P.Ag.
(@LorneBoundy) reported
@LeftFieldCR @ShawCanada @ShawInfo Same here 2 techs said it’s on my end I call BS. Issue started just as rain came through the area too, both techs claimed oh that’s just a coincidence
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Egg
(@AndisonSullivan) reported
@Shawhelp Horrible internet. Daily interruptions since forever
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Monsieur Jeff
(@JeffWpg1) reported
@Shawhelp No channels currently working on my TV, internet very slow patchy, in northeast winnipeg