Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 282
Calgary, AB 216
Surrey, BC 162
Edmonton, AB 140
Winnipeg, MB 33
Burnaby, BC 26
Coquitlam, BC 24
North Vancouver, BC 21
Toronto, ON 20
Victoria, BC 19
Red Deer, AB 16
Langley, BC 16
Sidney, BC 11
Montréal, QC 11
Coquitlam, BC 11
New Westminster, BC 10
Maple Ridge, BC 10
Port Coquitlam, BC 9
Abbotsford, BC 7
Sherwood Park, AB 7
Saskatoon, SK 7
Nanaimo, BC 6
Richmond, BC 6
Sault Ste. Marie, ON 6
Duncan, BC 6
Powell River, BC 5
Chilliwack, BC 5
St. Albert, AB 5
Nelson, BC 5
Parksville, BC 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • CaptCorruption Cadillac Williams (@CaptCorruption) reported

    @ShawInfo you should be ashamed of what you are doing to me promise a good deal for not switching to @TELUS and then don't apply the offer and charging more then what was promised and can't talk to a manager this has been going on sec Jan 1 and still can't fix it

  • socialwrknerd Leanne Coombs (@socialwrknerd) reported

    @Shawhelp Our internet is going down every few minutes in lago lindo. We are trying to work from home and this is a serious problem. What's going on?

  • Raymond4568 Ray Lee (@Raymond4568) reported

    @shawhelp your service tech, Jason, is incompetent and irresponsible. To have this guy working for you in an embarrassment. He accidentally cut off my TV & Internet and refuses to fix it. Now, I have to wait 2 days until I can get another of your tech to fix the problem HE caused

  • voyagerbiker 🇨🇦john🇨🇦 Born raised Canadian. ⚓️🏍 (@voyagerbiker) reported

    @Shawhelp is TV and internet service out once again

  • winnipeg_belle Mary Brabston (@winnipeg_belle) reported

    @kevparsons @Shawhelp I never had problems with Shaw. Bell, on the other hand, ...

  • kevparsons Kevin Parsons (@kevparsons) reported

    Messaging with @Shawhelp reminds me back when I was single and dating. Me texting them right away and then waiting forever for a response with bad news.

  • giTraveller Graham Isbister (@giTraveller) reported

    @Shawhelp Hey. Trying to access a terminal server and I am having issues, potentially with my firewall? How do I address this?

  • LoveStruckLlama Nicole Pelcher (@LoveStruckLlama) reported

    @Shawhelp is there a Shaw outage I'm not aware of? My modem has no light. I've checked all the cables.

  • Tweeterstand JP Young (@Tweeterstand) reported

    For anyone wondering.. if you move house but don't have a new home and can't use their service @ShawInfo will still continue to charge you for their services even though they can't provide it 👎 #lessonlearned #monopoly No wonder @TekSavvyBuzz are so popular nowadays

  • Mitchell_Cal Mitchell Cal (@Mitchell_Cal) reported

    @Shawhelp is there an outage in the lower mainland? Internet just went out.

  • jaypalter JAY PALTER (@jaypalter) reported

    Who is the business exec responsible for @Shawhelp? He/she should be looking for a new job. This experience is burning through any goodwill I may have for the brand. Telecom in #Canada is awful!

  • crizzybo WakandaVision (@crizzybo) reported

    Three mins to wandavision and the internet wanna cut out?? @ShawInfo finna catch hands

  • Zach_Fleisher Zach Fleisher (@Zach_Fleisher) reported

    @kevparsons @Shawhelp It's never good news.

  • FlamesFun Christina Johnson (@FlamesFun) reported

    @Shawhelp I spent hours with your customer support online and on here sometimes No answer I have a paid $1200 I want it back now I have asked for this for months I don’t over payment please get it back to me now and stop sending me 1000 forms to fill I need 3 wifi extenders 3 new bc remote

  • kiri_nelson KIRI ❤️☕️🇨🇦 (@kiri_nelson) reported

    Hey @ShawInfo is the internet down again🙄

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