Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• Trina M. Lee (@TrinaMLee) reported 3 hours ago

  @Shawhelp I’m trying to log into my account online to pay my bill and it keeps giving me an error page even though I login every month this way to pay the bill.

• Alan (@aches63) reported 4 days ago

  @Shawhelp I currently cannot watch channels below channel 24 here in Cougar Ridge, Calgary, The message is "No Content due to a temporary video stream error". It has been like this all morning. Tried calling the number given but it was a fail.

• Ian Seggie (@IanDSeggie) reported 6 days ago

  @Shawhelp We are getting fibre optic serviced to house home this month. The optic cable is owned by fibre connect. Telus has been first offer us service (much cheaper and faster). Do you have plans to offer the same or similar? We want fibre & who here gets here first gets our buisiness. Thank you.

• j. (@J_McJannet) reported 6 days ago

  @Shawhelp Yes there is no internet service for the past hour or so.

• X Jongo! 🦁 (@xjongo) reported 7 days ago

  @Shawhelp i even went into a physical store, and they couldn't help me....i'm back on hold with your exceptional customer support phone line... all this to PAY YOU

• Eugene Hernandez (@genyosha_ca) reported 7 days ago

  @Shawhelp is internet down for parts of Richmond, BC? lost connection about 20 mins ago and restarting the router and modem haven't helped

• Invictus (@DerenUnder) reported 7 days ago

  @shawinfo Shaw/Rogers has to be the worst company I have ever had to deal with. I have spent hours on hold waiting for customer service, hours dealing with customer service and my bill is still screwed up. I tell everyone I know, as bad as Telus is, Shaw/Rogers 10x worse.

• DJ Phoenix (@DJPh03NiX) reported 7 days ago

  @Shawhelp “We’re experiencing higher than usual wait times” Oh gee I wonder why. I can’t help on the phone and the chat bot is dumb. 🙄

• Phil Figueiredo (@philfigs) reported 9 days ago

  @Shawhelp Internet has been down in Vancouver Chinatown most of the day with no updates on your website. Any ETA on it being restored?

• Scott Denoon (@sdenoon) reported 9 days ago

  @Shawhelp Internet has been down in Altadore area of Calgary for 10-15 minutes now. Is this anticipated? Nothing online reporting it

• 🇨🇦RedMageX🇨🇦🖕 (@Redmagex) reported 9 days ago

  @Shawhelp There was scheduled service in Calgary last night, but nothing for Brooks, AB. Still no Internet after modem reset

• Matty (@MattGalbino) reported 9 days ago

  @brutus1891 @Rogers @ShawInfo I believe there is. My internet is down also.

• Akbar Siddiqui (@brutus1891) reported 9 days ago

  @Rogers @ShawInfo Is there an outage in Surrey-Fleetwood area presently.

• 🇨🇦RedMageX🇨🇦🖕 (@Redmagex) reported 9 days ago

  @Shawhelp Any reported internet outages in Southern Alberta? My service has been out for almost an hour, and your service outages webpage will only display British Columbia regions (aka, the Rogers webpage)

• X-James Doherty (@oilcountry84) reported 10 days ago

  @Shawhelp fix your damn app!

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