Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 145
Edmonton, AB 97
Vancouver, BC 94
Surrey, BC 48
Winnipeg, MB 23
Toronto, ON 19
Coquitlam, BC 13
Medicine Hat, AB 8
Airdrie, AB 7
Victoria, BC 7
Burnaby, BC 7
Langley, BC 6
Maple Ridge, BC 5
Richmond, BC 5
Saskatoon, SK 5
Coquitlam, BC 4
Sherwood Park, AB 4
North Vancouver, BC 4
Red Deer, AB 4
Creston, BC 4
Montréal, QC 4
Kelowna, BC 3
New Westminster, BC 3
Nanaimo, BC 3
Cochrane, AB 2
Lethbridge, AB 2
Vermilion, AB 2
Canmore, AB 2
Mississauga, ON 2
Abbotsford, BC 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • TarzanDan Tarzan Dan Freeman (@TarzanDan) reported

    @Shawhelp not getting anywhere messaging @ShawDirect My PVR box failed , I assessed with and agent 19 days ago. No new box has arrived, online support gave me a tracking number . And it was returned to sender. Never even made it to my PO BOX . Can somebody inbox me pls.

  • ravenfairy13 L Ξ ᥫ᭡ H (@ravenfairy13) reported

    Hey @rogers or @ShawInfo .. whoever owns BC’s cable provider… no access to Disney+ on the Blue Curve box all day. Customer service was ZERO helpful & a waste of time. Thanks for nothing

  • danwardlaw Dan Wardlaw (In all thy SONS commands) (@danwardlaw) reported

    @ShawInfo Just a question for you with your sellout to Rogers, those of us who want nothing to do with rogers what options do we have??? We've had nothing but problems with Rogers and we still don't want anything to do with the two bit outfit.

  • dorian246 Dtech (@dorian246) reported

    @Shawhelp are you guys having downtime right now in Airdrie? Internet is constantly going down and not working.

  • TeamSoup1 Team Soup (@TeamSoup1) reported

    @ShawInfo I now have to waste another day and gas to drive to your retail store in Nanaimo to fix YOUR mistake.

  • TheDissenter4 The Dissenter (@TheDissenter4) reported

    @ShawInfo - Unable to communicate with login server. I get this every single day when trying to access my email. Doesn't matter the browser, and I've tried all your helps.

  • StoicRomance Michael Bayalage (@StoicRomance) reported

    Internet outages before @RogersHelps bought @shawhelp: 0 in the last two years Outages since the sale: 2 in the last two weeks Eat **** @CRTCeng

  • forever604 Alayna 💜 (@forever604) reported

    @opiatedforty9 @Shawhelp @rachelrutledg16 Mine hasn’t worked since last night. I talked to someone at Shaw earlier and they told me I had to contact Disney+. I contacted them and they have a list of Shaw customers going that are having a problem and they are now working with Shaw to get it fixed

  • Boitano913 Bryan Capistrano (he/him) (@Boitano913) reported

    Switching back to @Shawhelp today (on account of our @TELUS bill shooting up by $100). Telus cut our service off 24 hours earlier than agreed upon. Seems like an immature way to handle a break up. 💔 @TELUSsupport

  • pantsmclee Nancy Lee (@pantsmclee) reported

    Today a @TELUSsupport technician messing around in the box outside our house cut off our internet. Now we have to wait until Sunday for a @Shawhelp technician to fix it. Tonight I’ll be screaming into the void. Tomorrow I’ll be grading assignments at my mom’s. Happy end of term!

  • opiatedforty9 Steve (@opiatedforty9) reported

    @Shawhelp Now my entire bluecurve is down

  • tiffietipay Steffanie ⭐ (@tiffietipay) reported

    @Shawhelp hi! Is there an outage in Calgary NW area?

  • aliyasjackson Aliya Jackson (@aliyasjackson) reported

    @Shawhelp - is there an outage in Northern BC?

  • GlanceCapital Glance Capital (@GlanceCapital) reported

    @Shawhelp Have been on hold for over an hour just to see wtf is going on with our service

  • lrekiel Leanne Rekiel (@lrekiel) reported

    Canada has highest cell phone rates in the world. Rogers/Shaw merger will exacerbate the situation. Previous Shaw plan: $35 US/Mexico roaming incl. +$45/month pkg int’l roaming. New Rogers plan: $65 Canada/US. $12/day int’l roaming. Do better @Rogers, @shawinfo. CRTC – fix this.

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