Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 243
Vancouver, BC 242
Edmonton, AB 194
Surrey, BC 123
Winnipeg, MB 44
Toronto, ON 37
Coquitlam, BC 29
Saskatoon, SK 17
Victoria, BC 15
Sherwood Park, AB 14
Sault Ste. Marie, ON 12
Nanaimo, BC 12
Burnaby, BC 11
Langley, BC 11
Coquitlam, BC 11
Red Deer, AB 10
Abbotsford, BC 9
Richmond, BC 9
Port Coquitlam, BC 8
North Vancouver, BC 7
New Westminster, BC 6
Lethbridge, AB 6
West Kelowna, BC 6
Thunder Bay, ON 5
Mississauga, ON 5
Maple Ridge, BC 5
St. Albert, AB 4
Creston, BC 4
Fort McMurray, AB 4
Brampton, ON 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • theteapixie 😷 💕ArTÉAmisia 💕self-isolating (@theteapixie) reported

    @Shawhelp i have your phone service. Approximately 40 minutes into every call the signal starts to cut out. Any insights?

  • imussallam Ian Mussallam (@imussallam) reported

    @Shawhelp @misswongback Website says resolved, but I’m in Varsity and issue is still not resolved

  • so77 SoSo (@so77) reported

    @Shawhelp there any issues in the NW - speed tests are way below norms on all my devices

  • pfak Peter (@pfak) reported

    @McCueChris @Shawhelp @TELUS I have Telus internet as well. I got Shaw as a backup when I had a 16 hr outage with Telus and had to wait 2 hrs on hold before giving up and bothering friends that work there. Telus service is way better than Shaw. Hands down better network. Coaxial can't compete with fibre.

  • SarahPocologan Sarah Kiley (@SarahPocologan) reported

    Thank you @ShawInfo for turning a collections agency loose on me over $9.91. Glad to see your commitment to hating your customers continues. Know who doesn’t treat me like a flaming sack of garbage? @TELUS

  • Deasmom LR🇨🇦🌵🐈🌈🧩 (@Deasmom) reported

    @Shawhelp plugged and unplugged modem just white light. No blue. Wifi and tv down

  • notflyindyin David Cramb (@notflyindyin) reported

    @Shawhelp internet down in the varsity area?

  • Mandaloo85 Mandy (@Mandaloo85) reported

    @Shawhelp hello! Can someone tell me if shaw phone is currently down? My phone is displaying “check phone line” DM has been sent with my info

  • theteapixie 😷 💕ArTÉAmisia 💕self-isolating (@theteapixie) reported

    @Shawhelp I am curious to know if it’s an issue that others have experienced, before I go the path of talking to cs on chat.

  • srhchn Sunni Chen (@srhchn) reported

    In past residences, I’ve used @ShawInfo and have NEVER had this sort of billing issue. @TELUS @TELUSsupport please explain why something so fundamental to your service is so royally incompetent. #TelusSucks #PoorCustomerService

  • amitabh2014 Amitabha (@amitabh2014) reported

    Go try call @TELUSsupport for help, good luck. They screwed up my bill, I tried to call, auto callback assurance in an hour, waited and sure it rang, tried to talk, was put on hold for 10 min. then got disconnected. Grt svc #telus to a lifetime cust, time to switch @Shawhelp.

  • michael_zaire michael zaire 🇨🇦 (@michael_zaire) reported

    Some customers in the Varcity area of Calgary are experiencing an interruption to Internet, Television and Home Phone services. We are working to restore service as quickly as possible and apologize for any inconvenience this may cause @Shawhelp #yyc #calgary

  • MaysyMan Maysy Man 🇨🇦 (@MaysyMan) reported

    @Shawhelp Any word on the outage in the Blackburn area of Edmonton? No TV or internet service at the moment

  • iGrowideas Eileen Omosa, PhD (@iGrowideas) reported

    Regrets of long term relationships. What's yours? I've been with Shaw communications @ShawInfo for 15+ years. In Nov I changed providers due to very low Internet service & returned equipment except what they call a Set-top box. Instead of @Shawhelp telling me I did not return

  • RoteenMml Amir Soliman (@RoteenMml) reported

    @ShawInfo More than 8 hours no Internet bad service I missed online class, exam and too many things to do online!!!👎🏻👎🏻👎🏻👎🏻 Are you gonna compensate me fir that?? #shaw_bad_service

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