Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 322
Calgary, AB 256
Edmonton, AB 183
Surrey, BC 177
Winnipeg, MB 41
Burnaby, BC 27
Coquitlam, BC 27
Toronto, ON 25
North Vancouver, BC 22
Victoria, BC 21
Langley, BC 18
Red Deer, AB 15
Maple Ridge, BC 11
Sault Ste. Marie, ON 11
Montréal, QC 10
Sidney, BC 10
New Westminster, BC 10
Port Coquitlam, BC 10
Coquitlam, BC 10
Nanaimo, BC 9
Sherwood Park, AB 8
Saskatoon, SK 8
Richmond, BC 7
Lethbridge, AB 7
Duncan, BC 6
Nelson, BC 5
Abbotsford, BC 5
Creston, BC 5
Fort McMurray, AB 5
Parksville, BC 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • IMBrimer Michael Brimer (@IMBrimer) reported from Vancouver, British Columbia

    @ShawInfo Nope, I’m downtown #vancouver and my internet drops out over an old school network daily

  • mikekellogg17 mike kellogg (@mikekellogg17) reported

    @ShawInfo your internet’s down again in callingwood, Edmonton... two hour wait on the phone. Think I’m switching to @TELUS

  • teriterikerr Teri Kerr (@teriterikerr) reported

    @ShawInfo I have no idea how you stay in business! I’ve been on hold now for over 30 minutes waiting for an agent to upgrade my internet and nobody is answering the “live chat”. Tough to stay loyal when your coverage AND service both suck!

  • IMBrimer Michael Brimer (@IMBrimer) reported from Vancouver, British Columbia

    @Shawhelp @ShawInfo your customer service is embarrassing- do you not have #humans ?

  • SupahMagick Jodi Forzani (@SupahMagick) reported

    @ShawInfo I’ve been on hold to speak to a customer service person for 1 hour and 30 mins. Is that really the best service you have to offer your clients?

  • dkim097 Daniel Kim (@dkim097) reported

    @Shawhelp cancelled our internet now it is absolute hot garbage for the next month while we have it :D

  • mkghockey Mike Grant (@mkghockey) reported

    @ShawInfo your online help is easily the most useless form of help. 1 hour of messaging and still have not once been asked how to fix my problem. You guys absolutely SUCK!!!!!!!

  • blazed383 blazed383 (@blazed383) reported

    @Shawhelp No thanks. I’ve called Telus. Switching should solve my issues that you haven’t fixed since March

  • Uncle_Ron91 Uncle Ron (@Uncle_Ron91) reported

    @Shawhelp @ShawInfo 's chat support on the website has to be the worst think I've ever experienced. Requested to restart modem, asked if it'll auto reconnect to us, they reply yes. Come back and agent closed conversation. Open with new agent, ask if he can read the previous convo

  • JKerby_88 🅹🅾🅷🅽 🅺🅴🆁🅱🆈 (@JKerby_88) reported from St. Albert, Alberta

    @Shawhelp I have wait time is long usually your support on Twitter is way faster

  • barryrabold Barry Rabold (@barryrabold) reported

    Leaving @TELUS because apparently I’m moving to the boonies and they don’t provide anything more than copper wire service in the new digs... 👋🏼 @ShawInfo

  • renbaladhay Renante Baladhay (@renbaladhay) reported

    @Shawhelp i am waiting for schedule technician since 4 pm today and calling you customer service for an hour but until now no luck... what a service!!!

  • MaysyMan Maysy Man 🇨🇦 (@MaysyMan) reported

    @Shawhelp there seems to be an internet service disruption in the Blackburn area of Edmonton’s, Alberta. Are technicians aware and looking into the issue?

  • Redgmc Gerry Minard (@Redgmc) reported

    @Shawhelp Ever since my iPad updated to 14.2 I am receiving an blue curve tv error message error TVApp 00200. I have taken a number of actions many of them suggested after numerous google searches. I still cannot connect. Is there a fix for this?

  • The_Purgy Purgy (@The_Purgy) reported

    Hey @Shawhelp , your upload rate constantly dipping to 0 is making my career as a streamer really, REALLY difficult. We have replaced modems, cables, routers, everything. Whatever the issue is, it is between here and @Twitch , and I'd really love if you'd fix it. Please?

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