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Shaw

Shaw Outage Map

The map below depicts the most recent cities worldwide where Shaw users have reported problems and outages. If you are having an issue with Shaw, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 116
Red Deer, AB 3
Calgary, AB 202
Anmore, BC 1
Surrey, BC 55
Sherwood Park, AB 10
Toronto, ON 20
Edmonton, AB 149
Winnipeg, MB 41
Montréal, QC 6
Pitt Meadows, BC 2
Brampton, ON 2
West Kelowna, BC 4
Victoria, BC 40
Nanaimo, BC 9
Coquitlam, BC 15
Whitecourt, AB 1
Edson, AB 1
Spruce Grove, AB 3
Port Coquitlam, BC 2
Chilliwack, BC 4
Vernon, BC 2
Schreiber, ON 1
Burnaby, BC 2
Lethbridge, AB 5
Thunder Bay, ON 3
Saskatoon, SK 12
Aberdeen, BC 1
Campbell River, BC 3
Richmond, BC 4
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • NavyBoy88
    🤠 NavyBoy ⚓️ (@NavyBoy88) reported

    @Shawhelp Still not working, we sent a DM as requested, no resolution ... get it together

  • northvanthrift1
    @northvanthriftscore (@northvanthrift1) reported

    @Shawhelp I just got off the phone with your tech support (a very lovely person, btw)...and was told no ETA on the fix. Pods are still not working. Advised to unplug and try again in a few days. So, problem not fixed.

  • GrazCatering
    🇮🇹🇨🇦Graziano's Catering (@GrazCatering) reported

    Has anyone else had issues with @ShawInfo TV today?

  • NorthVanMike
    NorthVanMike 🇨🇦 (@NorthVanMike) reported

    @Shawhelp quite often the customer is a repeat customer, so if the account is hacked, the account number would be in previous DM chats.

  • canrugger
    Patrick #BlackLivesMatter (@canrugger) reported

    @Shawhelp are there any reported issues in Banff right now?

  • jonincalgary
    Jon (@jonincalgary) reported

    @Shawhelp hey is there an outage in Mckenzie lake yyc? Im not home but wife and kids are saying there is no internet after even resetting the things.

  • Canadaguy4
    Canadaguy (@Canadaguy4) reported

    @Shawhelp CALL AND SPEND 6 HOURS WAITING FOR A BOTT TO SEND YOU CRAP SCRIPTED MESSAGE

  • alayneyb
    alayne bateson (@alayneyb) reported

    @JSainsbury99 @Shawhelp Ugh. We finally got on here. Being a government office, as well as a national emergency response radio room, you’d think this would be kind of important here 🙄

  • juniordog
    ClintHollinger (@juniordog) reported

    My 70 year old uncle called me again today to ask if there anything going on with @Shawhelp services. I have not worked for Shaw for over 15 years but here I am on hold for over 20 minutes trying to get him help. #shawcable #help

  • sunnyni31
    Sunny (@sunnyni31) reported

    @Shawhelp My WiFi is not working since 4am today!!! And nobody is picking up the phone to solve the problem!

  • meadorsmusings
    Kris Meador (@meadorsmusings) reported

    @Shawhelp I’ve reached out via DM because our television service still isn’t working properly, even after the refresh you suggested. Thanks.

  • CrazySteveC
    Steve (@CrazySteveC) reported

    Fix your ******* services or give a ******* refund @Shawhelp

  • Nabbitzz
    Nabbitz (@Nabbitzz) reported

    @Shawhelp are there any internet disruptions happening in Burnaby? I've been having issues with my connection since last night.

  • imascienceguy
    sciencebot (@imascienceguy) reported

    @Shawhelp All ******* day it's been out and all their website solutions are ****.

  • alayneyb
    alayne bateson (@alayneyb) reported

    @Shawhelp Is the internet down around 268th and 56th in Aldergrove? We haven’t had it in over an hour

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