Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 131
Vancouver, BC 94
Edmonton, AB 79
Surrey, BC 43
Winnipeg, MB 16
Toronto, ON 15
Victoria, BC 8
Burnaby, BC 8
Coquitlam, BC 7
Airdrie, AB 6
Langley, BC 6
Red Deer, AB 5
Medicine Hat, AB 5
Montréal, QC 5
Saskatoon, SK 4
Creston, BC 4
Sherwood Park, AB 4
Richmond, BC 4
New Westminster, BC 4
Abbotsford, BC 4
Maple Ridge, BC 3
Coquitlam, BC 3
Brampton, ON 3
North Vancouver, BC 3
Nanaimo, BC 3
Port Moody, BC 2
Port Coquitlam, BC 2
Penticton, BC 2
Powell River, BC 2
Sidney, BC 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • RiderMommy Michelle (@RiderMommy) reported

    Dear @Shawhelp #Please #Help I’ve been trying all day to have a customer service rep contact me. I used the SMS I’ve called and I’ve been disconnected. Will someone please contact me! 🙏🏼

  • livinglifebig Luanne Whitmarsh (@livinglifebig) reported

    @Shawhelp can you please tell me if Shaw does residential alarm systems? I am a loyal customer and wanted to ask you first! Thank you!!

  • Drummerfy Drummer 🌗 (@Drummerfy) reported

    @Shawhelp damn every night for the past 2 months you guys have outages or maintenance. In the few short years I’ve had you guys I’ve never had any issues with MTS and I had them for almost a decade prior

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    So @bchydro doesn’t know how to do their jobs and has taken out the @ShawInfo network, costing us all thousands of dollars in lost work. Good times.

  • SantosLHalper JeffScharer (@SantosLHalper) reported from St. Andrews, Manitoba

    @Shawhelp lost tv signal for the 2nd time thus week...resetting it doesn't seem to be working

  • DowneyDowney5 Jim Downey (@DowneyDowney5) reported

    @Shawhelp good thing I didn’t want to watch the end of the hockey game! Your wifi is terrible!

  • jandjsalmon Jandy Salmon (she/her) (@jandjsalmon) reported

    Hey @TELUS - your Customer Service is atrocious. Been trying to move our service to our new house and have been on hold for over FOUR HOURS. Any chance of retaining us as a customer is completely gone. #SwitchingToShaw (@shawinfo got us all hooked up during the 4hr wait with you)

  • ShehasMBC She (@ShehasMBC) reported

    @Shawhelp Is internet service down in Lynn Valley, North Van?

  • SantosLHalper JeffScharer (@SantosLHalper) reported from St. Andrews, Manitoba

    @Shawhelp no TV signal in Lockport, MB. Tried resetting my TV box and still no signal

  • MrWickDoe Real ones know (@MrWickDoe) reported

    @mgeist @FP_Champagne Minister of innovation. We need to know what innovation will come from the sale for the average customer that is already struggling to pay their bills? What innovation will the 4th wireless provider have when @ShawInfo didn’t even bid for spectrum knowing it will disadvantage dem

  • racing_flamingo db (@racing_flamingo) reported

    @Shawhelp two levels of service desk interactions and 45 minutes of being told to reset the modem I'm told it's a service outage in my neighborhood, and still nothing on your website. Looking forward #Telus in my neighborhood, and I never thought I'd say that.

  • GekGurly Angela Smith (@GekGurly) reported

    @Shawhelp why is getting follow up on a ticket where you are “fixing” your own equipment so hard? SE YYC random drops and no follow up when your techs have “fixed things”. Over this endless cycle of garbage. And why don’t you have techs that do business calls after hours?

  • SEBEssexGrl Sarah Burton (@SEBEssexGrl) reported

    @ShawInfo @Shawhelp - I hope you are now going to compensate businesses in the Heritage Pointe area. Down on Friday and down again today. Appalling service.

  • racing_flamingo db (@racing_flamingo) reported

    @Shawhelp any reports of a service interruption in #MapleRidge ?

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    I hope @ShawInfo plans to pay for this day of lost work and explain to my staff why payroll is delayed because this is some insane bullshit. Also, when you have a recorded message about an outage, your website shouldn’t say “good news! No outages!”

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