Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 204
Edmonton, AB 147
Vancouver, BC 122
Surrey, BC 53
Victoria, BC 42
Winnipeg, MB 41
Toronto, ON 22
Coquitlam, BC 11
Nanaimo, BC 10
Saskatoon, SK 9
Sherwood Park, AB 9
Medicine Hat, AB 9
Langley, BC 8
Maple Ridge, BC 7
Airdrie, AB 7
North Vancouver, BC 6
Kelowna, BC 6
Abbotsford, BC 5
Montréal, QC 5
Coquitlam, BC 4
Cochrane, AB 4
New Westminster, BC 4
Richmond, BC 4
Duncan, BC 3
Hope, BC 3
Sidney, BC 3
Lethbridge, AB 3
Burnaby, BC 3
Port Moody, BC 3
Guelph, ON 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • robertmcalaster Robert McAlaster (@robertmcalaster) reported

    @Leah_Holiove @Shawhelp In the past I've worked for all the major telecoms, except Shaw, in either sales or management. I can say for certain that customer service across the board is in a dismal state. Companies seem to care more about making MORE profit than about delivering excellent customer care.

  • robertmcalaster Robert McAlaster (@robertmcalaster) reported

    @Leah_Holiove @Shawhelp Basically what I'm saying is...go where the best deal is. Customer care is going to be hit or miss, regardless. :(

  • Barry1966Nova Barry Smith (@Barry1966Nova) reported

    @ShawInfo Help, we are being spammed by some fake Amazon caller. Can you add them to your spam blocker on the home phone please?

  • tdsin1974 TDSIN (@tdsin1974) reported

    @Leah_Holiove @Shawhelp That said, what is your issue and what have you done to try to resolve? I'm fairly techie..

  • JaysonAlgate Jayson Algate (@JaysonAlgate) reported

    @Leah_Holiove @brad_l28 @Shawhelp Good luck. If you need any help booking a call let me know

  • AlannaWo Alanna Wong (@AlannaWo) reported

    @Leah_Holiove @Shawhelp Just as bad. I have called every month since the beginning of my contract as the billing is always incorrect. It’s been 7 months. Ugggh

  • yah_but douglas brown 📷🦉🦅 (@yah_but) reported

    @followthetwitt @Leah_Holiove @Shawhelp Shaw used to be so fast and resolve issues, but something happened. They kept sneaking the prices up, so when a rep came by my door with that deal I switched and never looked back. Optik with fibre ✅ No matter though, both will always have issues trying to reach by phone.

  • bag_cats Habby (@bag_cats) reported

    @Shawhelp @Leah_Holiove Ha....so after 9 hours, they finally acknowledged you! ....at least it wasn't ten hours! Reading your thread.....shaw and telus suck equally. Good luck with your issue! Cheers

  • TimiLee16 Timi-Lee (@TimiLee16) reported

    @Leah_Holiove @Shawhelp Never had a problem with Telus...been using them for years. Had Shaw when I first moved into my current suite, but it was so bad I switched to Telus & landlords did right after. I would never go back.

  • tdsin1974 TDSIN (@tdsin1974) reported

    @Leah_Holiove @Shawhelp Does it do that on every single TV or just one? Also when you say you need to 'unplug the box' is that just the little box or have you tried to cold reboot the main router? I find mine gets laggy at times and voice command/pvr sucks I have to hard reboot the main box.

  • Josephcouturie3 Joseph couturier (@Josephcouturie3) reported

    @Leah_Holiove @robertmcalaster @Shawhelp I would say you might need a tech so many scenarios. Make sure all connections are tight . If it’s just YouTube it might be an issue with it .

  • island_medic IslandMedic (@island_medic) reported

    @Leah_Holiove @Shawhelp Had Telus for quite a few years now, booking a tech is easy, never waited for more than week, usually within a couple days. LOVE fibre optic internet! Shaw sunk their money into expanding their services (ie their phone system) instead of technology like Telus (Shaw tech told me

  • JaysonAlgate Jayson Algate (@JaysonAlgate) reported

    @brad_l28 @Leah_Holiove @Shawhelp Your main box probably needs to be changed. Book a service call, they’re free!

  • ZepGuyPete Peter Corrin (@ZepGuyPete) reported

    @Leah_Holiove @Shawhelp I had Shaw for a week and the picture quality was so bad. They attempted to make everything better installing old wired equipment and that didn’t help. Went back to Telus again and all was good. I am having some router issues though now. Haven’t had time to call them.

  • Barry1966Nova Barry Smith (@Barry1966Nova) reported

    @Shawhelp It's just that your spam blocking is not working. Need to fix your algorithm.

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