Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 330
Calgary, AB 260
Edmonton, AB 207
Surrey, BC 182
Winnipeg, MB 47
Burnaby, BC 29
Toronto, ON 27
Coquitlam, BC 25
Victoria, BC 25
North Vancouver, BC 22
Red Deer, AB 18
Langley, BC 15
Sault Ste. Marie, ON 11
Coquitlam, BC 10
Saskatoon, SK 10
Sidney, BC 10
Port Coquitlam, BC 10
Nanaimo, BC 9
Sherwood Park, AB 9
New Westminster, BC 9
Maple Ridge, BC 9
Abbotsford, BC 9
Lethbridge, AB 8
Richmond, BC 8
Montréal, QC 7
Duncan, BC 6
St. Albert, AB 6
West Kelowna, BC 6
Fort McMurray, AB 5
Parksville, BC 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • KaeliTheKool KaeliTheKool (@KaeliTheKool) reported

    @Shawhelp my cable box is showing “boot” and won’t work. I’ve unplugged it from the back for a minute and held down the button, but nothing works. Help?

  • Drhaggis Not a Doctor Haggis 😷 (@Drhaggis) reported

    @Shawhelp dm sent regarding connection issues

  • SHEESH21183369 SHEESH (@SHEESH21183369) reported

    @Shawhelp I am a new/returning customer and have yet to receive my hardware. (1 week) I have, however, received my bill. I have tried reaching you by phone and through your system MANY times but to no avail. Is this the service I can come to expect from Shaw? CANCELLING!

  • VancouverRobby Robby (@VancouverRobby) reported

    @Shawhelp yall are horrible support, waited 90 mins yesterday no response, an hour today no response smh

  • callicod Dan (@callicod) reported

    @Shawhelp at 11:00pm (on the dot) every night I’m playing nhl on ps4 (happened all last year with 20 now with 21) my game disconnects online. Can you help troubleshoot this?

  • Browner23K Browner (@Browner23K) reported

    @Shawhelp all systems down in Calgary S.E.?

  • NanoFierce88 J•R (@NanoFierce88) reported

    Ayo @Shawhelp y’all gotta fix your internet because u about to loose a 10 year plus client

  • falskow Chris Falskow (@falskow) reported from Delta, British Columbia

    @Eastlink @EastlinkSupport Hey @Shawhelp I hope you’re paying attention here. We could really use your service in North Delta!

  • amalhi3 A N U (@amalhi3) reported

    @Shawhelp Tried that 2X it didn’t help 😩

  • luonGOLD doubleLuonGOLD (@luonGOLD) reported

    @Shawhelp Hi Shaw, my cable/wifi has been out since 6:30ish last night. ETA on my service being restored?

  • conzkurs Conz (@conzkurs) reported

    @Shawhelp any problems you know of in Nanaimo/Vancouver Island, BC? I'm getting 90mbps download when we pay for 600. Internet has also been cutting out a lot in the past few days. Webpages aren't loading etc.

  • bkavs Brad Kavanagh (@bkavs) reported

    @Shawhelp is there an ETA on the Langley outage? It says it was supposed to be over at 0700 Mountain Time, and I have work in 40 minutes.

  • mikehermary Mike Hermary (@mikehermary) reported

    @Shawhelp We are experiencing more cable and internet issues. Is the network struggling in the Glendale area of Red Deer or is our hardware in need of replacement. These issues have been ongoing intermittently for weeks. Please advise.

  • adifood1234 Adi lally (@adifood1234) reported

    @TELUSsupport Also for home service switch over to @Shawhelp. I’m on Shaw never had an issue tv is the best bluecurve. And I got internet 300 never had an issue or drop. With Telus I always had issues

  • callicod Dan (@callicod) reported

    @AskPlayStation @Shawhelp at 11:00pm (on the dot) every night I’m playing nhl on ps4 (happened all last year with 20 now with 21) my game disconnects online. Can you help troubleshoot this?

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