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Shaw

Shaw Outage Map

The map below depicts the most recent cities worldwide where Shaw users have reported problems and outages. If you are having an issue with Shaw, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edmonton, AB 154
Vancouver, BC 139
Winnipeg, MB 43
Surrey, BC 63
Toronto, ON 34
North Vancouver, BC 7
Victoria, BC 42
Prince George, BC 1
Sherwood Park, AB 11
Richmond, BC 4
Calgary, AB 192
Lloydminster, AB 2
North York, ON 1
Toronto county, ON 1
Medicine Hat, AB 7
Sioux Lookout, ON 3
Kenora, ON 1
Gatineau, QC 1
Brampton, ON 4
Saskatoon, SK 15
West Kelowna, BC 5
Cambridge, ON 1
Milton, ON 1
Waterloo, ON 1
Duncan, BC 3
Kelowna, BC 7
Coquitlam, BC 15
Spruce Grove, AB 4
Weyburn, SK 1
Red Deer, AB 3
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • BlackBlazeE
    Release the files (@BlackBlazeE) reported

    Due to issues with @ShawInfo 's internet service, today's raid on the DOJ stream will be canceled unless something drastically changes. We here at the Black Blaze Collective assume that either the @TheJusticeDept is once again trying to stop us, or that Rogers/Shaw also defends pedos. The most likely case is sheer incompetence given what we know about the structure within Rogers/Shaw, but our narrative sounds better. Indoctrination broadcasts will resume ASAP.

  • dae_j01
    O.A (@dae_j01) reported

    @Shawhelp today is the third day I have been trying to contact your technical support and it is heartbreaking. On one of those days I waited on the call for over 5 hours and no one answered. Can someone reach out to me please? Thank you.

  • shelbyae
    🌼🍄Shelby Lou Who🍄🌼 (@shelbyae) reported

    @Shawhelp I think you all need to hire more Customer Service staff. I’ve been on hold for over 1hr 15min now. And the web chat service is unable to assist with my issue. Will I ever be able to talk to a person?

  • BlackBlazeE
    Release the files (@BlackBlazeE) reported

    No stream today as the internet issues are back. Weirdly consistent numbers on up/down speeds, and ping when this happens. Almost like @ShawInfo is throttling our connection.

  • LindsayWiebeRD
    Lindsay I.R Wiebe (@LindsayWiebeRD) reported

    @Shawhelp I just came home and tried these. My internet is still down.

  • dkowall2
    debee kowall (@dkowall2) reported

    @Shawhelp We can change the password no problem on the webmail site. This photo came from my phone so this is were the IMAP’s problem is. I am On a iPhone I can change it on the app and this still happens even after I have restarted my iPhone. I spoke to someone at the London drugs and he

  • ZiadFazel
    Ziad 😷 Fazel 🇨🇦🇺🇦💉 (@ZiadFazel) reported

    @Shawhelp You’ve admitted you can’t access my account. So what good is sending you a DM? This is my real name. Tell your management to look up my file in your records and fix the problem identified and admitted in your own logs. Entire problem + solution are WITHIN @Rogers. So fix it.

  • Danrek77
    Dave (@Danrek77) reported

    @Shawhelp No timeline, no email confirmation, and I’m not a new customer. I’m being billed for 2 gigabit now, without the hardware for it. I am hesitant to send this beat up box back without knowing I will be getting hardware to actually use the service

  • gaileckert
    Gail Eckert (@gaileckert) reported

    @Shawhelp reporting outage in River heights. Please advise status

  • gfliverpool9966
    🇻🇨🇺🇦 G.F. Liverpool™© 🇺🇦🇹🇹 (#DERB NOW) 🧩 (@gfliverpool9966) reported

    @Shawhelp Well, you are very lucky in this matter. Able to sign in on Google Chrome through Apple.

  • jgarcha
    Jasmine Kaur G (@jgarcha) reported

    The service from @Shawhelp has gone downhill since @Rogers took over. Tired of the increasing costs, and poor service. Constantly dealing with “connection issues” on my TV. Long wait times for assistance from @RogersHelps and no help. UGH. What are the alternatives out there?!

  • DJPh03NiX
    DJ Phoenix (@DJPh03NiX) reported

    @Shawhelp This is just for my internet. It shows my account number but all other info brings up errors saying it can’t be retrieved with a retry option that doesn’t do anything. Not sure if there’s work being done on the backend or a server issue but it’s making it impossible to pay online.

  • f1redwards
    rc edwards (@f1redwards) reported

    @Shawhelp Why is it always a struggle to connect to Tubi? Yes, I have unplugged and restarted my box multiple times and it rarely connects. I’m paying for the service I expected it to work. If not, I expect a discount on my bill this month because this is ridiculous.

  • TrinaMLee
    Trina M. Lee (@TrinaMLee) reported

    @Shawhelp is there any reason why the Wi-Fi is cutting out repeatedly in stony plain? It’s been happening all weekend but got really bad this morning.

  • slackerman10
    Ryan Brackenbury (@slackerman10) reported

    Nobody should sign up for @Shawhelp useless customer service that only got worse since the merger. Billions made by these clowns and can’t even get to my house to fix recurrent issues for 48 hours. The amount I pay you should a guy on standby 24/7. #joke #ridiculous #Rogerssucks

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