Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 191
Edmonton, AB 136
Vancouver, BC 111
Surrey, BC 52
Victoria, BC 36
Winnipeg, MB 31
Toronto, ON 21
Coquitlam, BC 11
Medicine Hat, AB 9
Langley, BC 7
Sherwood Park, AB 7
Airdrie, AB 7
Saskatoon, SK 6
North Vancouver, BC 5
Kelowna, BC 5
Nanaimo, BC 5
Maple Ridge, BC 5
Montréal, QC 4
Burnaby, BC 3
Port Moody, BC 3
Abbotsford, BC 3
Guelph, ON 3
West Kelowna, BC 3
Cochrane, AB 3
Coquitlam, BC 3
Richmond, BC 3
Red Deer, AB 3
Fort McMurray, AB 2
Spruce Grove, AB 2
New Westminster, BC 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • LindaSmithShpk LindaSmithShpk (@LindaSmithShpk) reported

    @Shawhelp is there an issue in Sherwood Park? We have blue curve and were showing that it's connected but we have no TV and internet is extremely slow. My husband keeps getting kicked off his work calls!

  • pgrundle Pat Grundle (@pgrundle) reported

    @Shawhelp Are you still having issues in White Rock?

  • starbear604 ursa minor (@starbear604) reported

    @Shawhelp No, and I've approached @cbcgopublic to go after you. We've talked to 4 service reps & you sent over a technician to do nothing while there's a pandemic going on. You've ****** up big time, & you need to own it rather than gaslight us even further. #ripoff #Criminals #shawcable

  • Bluenoser4ever Jenn (@Bluenoser4ever) reported

    @Shawhelp is there an outage in SE Calgary currently?? I have no internet service.

  • 6_4_3DoublePlay DJA (@6_4_3DoublePlay) reported

    So @ShawInfo had done something sneaky. Because I pay my bills on time and don't need auto-pay they charge me 5 Bux extra per line because I don't have autopay turned on. So 260 a month is now 280. Never missed a payment. #scam

  • FitSince96 Danny Holloway (@FitSince96) reported

    @Shawhelp anyone having internet issues in St.Albert? AGAIN!!!!

  • CFLiP15 - Smooth as Eggs - (@CFLiP15) reported

    @ShawInfo Your services have been great and your fibre internet is fire but what sucks is now living in rural BC and not being able to use Shaw internet because it's unavailable. Could you work on running some lines out this way? Lol #internetproblems #fibrewouldbegreat

  • lilaXmansour Lila Mansour🧕🏼 (@lilaXmansour) reported

    @ShawInfo your internet is terrible! I cannot complete my online school and work on LTE for two days straight!

  • The_Butte_Man Trevor Butte (@The_Butte_Man) reported

    @Shawhelp Thank you! Any ETA on a fix

  • DrBalDodge Kelly Dodge (@DrBalDodge) reported

    @Shawhelp is there an outage of the internet for V3Z0X5 ?

  • Av23_ Avery (@Av23_) reported

    @Shawhelp is there internet service outage NW Calgary right now?

  • niesas Niesa Silzer (@niesas) reported

    Hey @Shawhelp tried phoning the number on my business account invoice, which is the same as the website and it's going to some poor guy in Houston. He says his cell is getting over 100 calls a day. What's the right #? How can we help him stop getting your calls?

  • lilaXmansour Lila Mansour🧕🏼 (@lilaXmansour) reported

    @ShawInfo your internet SUCKS

  • silkheart1 silkheart (@silkheart1) reported

    @Shawhelp anyone there ? Is there an issue in NW Brentwood?

  • wattro520 wattro (@wattro520) reported

    @Shawhelp why does your rewind functionality fail all the damn time? I'll rewind 2 or 3 minutes, and it just goes back to live instead of playing from where I rewound to. This happens way too often. No, my HD is not full.

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