Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 154
Vancouver, BC 134
Edmonton, AB 95
Surrey, BC 72
Winnipeg, MB 21
Toronto, ON 16
Coquitlam, BC 13
Burnaby, BC 11
Red Deer, AB 9
Victoria, BC 8
Montréal, QC 8
Langley, BC 8
Nanaimo, BC 7
Sherwood Park, AB 5
New Westminster, BC 5
Duncan, BC 5
North Vancouver, BC 5
Richmond, BC 5
Abbotsford, BC 5
Medicine Hat, AB 4
Maple Ridge, BC 4
Creston, BC 4
Saskatoon, SK 4
Coquitlam, BC 4
Powell River, BC 4
Airdrie, AB 3
Nelson, BC 3
St. Albert, AB 3
Okotoks, AB 2
Guelph, ON 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • AlannaWo Alanna Wong (@AlannaWo) reported

    @Leah_Holiove @Shawhelp Telus is just as bad. I have had to call every month since my contract began as billing is always incorrect. It’s been 6 months! Ugggh

  • CoreyPettipas Corey Pettipas (@CoreyPettipas) reported

    @Shawhelp outage says resolved however I am still without internet :(

  • One7Three Elijah hayse (@One7Three) reported

    @Shawhelp Website says it is fixed but that is absolutely not the case. Bad messaging so far. Very little detailed info. Many of us rely on internet access for work. I get awful cell service where I live. If weather related outage is understandable. If it’ Shaw related, let us know.

  • dave_denike dave denike ✭ (@dave_denike) reported

    @Leah_Holiove @Shawhelp So frustrating trying to get decent customer service these days!!

  • tdsin1974 TDSIN (@tdsin1974) reported

    @Leah_Holiove @Shawhelp That said, what is your issue and what have you done to try to resolve? I'm fairly techie..

  • CountryLuvr77 JCT (@CountryLuvr77) reported

    @TELUS @TELUSsupport Next Time We Get An Unauthorized Telus Person On Our Doorstep There Is Going To Be Issues! I have said time after time we are with @ShawInfo ! Had a Telus worker practically force her way in with my grammom with dementia! Kindly **** OFF!

  • tdsin1974 TDSIN (@tdsin1974) reported

    @Leah_Holiove @Shawhelp Does it do that on every single TV or just one? Also when you say you need to 'unplug the box' is that just the little box or have you tried to cold reboot the main router? I find mine gets laggy at times and voice command/pvr sucks I have to hard reboot the main box.

  • imam_ates imam ATEŞ (@imam_ates) reported

    There is no internet in my house. Customer service saying. Yes you don't have internet but we don't know when it will fix. @ShawInfo Soo who know

  • ceaddl ceadd (@ceaddl) reported

    @Shawhelp That’s not helpful when the outage happens and it takes 6 hours to update your website. Oh and btw your website still shows there’s an outage even tho the issue is now resolved. Great work 👍 very impressed.

  • Justin_Nomura_ Justin Nomura aka @VanCity_J_NO (@Justin_Nomura_) reported

    @Leah_Holiove @Shawhelp I use their chat online and have found them good. Not great but I may need to change the new box I got for my dad and get the better remote which I did ask for. Hope you get your problems resolved.

  • robertmcalaster Robert McAlaster (@robertmcalaster) reported

    @Leah_Holiove @Shawhelp In the past I've worked for all the major telecoms, except Shaw, in either sales or management. I can say for certain that customer service across the board is in a dismal state. Companies seem to care more about making MORE profit than about delivering excellent customer care.

  • island_medic IslandMedic (@island_medic) reported

    @Leah_Holiove @Shawhelp Had Telus for quite a few years now, booking a tech is easy, never waited for more than week, usually within a couple days. LOVE fibre optic internet! Shaw sunk their money into expanding their services (ie their phone system) instead of technology like Telus (Shaw tech told me

  • tdsin1974 TDSIN (@tdsin1974) reported

    @Leah_Holiove @Shawhelp If that doesn't fix the problem they should test your line/communication from their office. It sounds to me like you'd need a new router but I do have to do this to mine once in a while.

  • tdsin1974 TDSIN (@tdsin1974) reported

    @Leah_Holiove @Shawhelp I think where you live makes is a huge factor. Telus never worked well for me. Never managed to hit promised speeds. Always excuses. Shaw has been better for me overall. I think they both suck at customer service though.

  • a_fids a_fids (@a_fids) reported

    @Shawhelp is there an ongoing outage in the Comox Valley area?

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