Shaw Outage Map
The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Vancouver, BC | 189 |
| Calgary, AB | 178 |
| Edmonton, AB | 121 |
| Surrey, BC | 100 |
| Winnipeg, MB | 21 |
| Toronto, ON | 19 |
| Coquitlam, BC | 18 |
| Burnaby, BC | 16 |
| Victoria, BC | 15 |
| North Vancouver, BC | 11 |
| Langley, BC | 11 |
| Red Deer, AB | 11 |
| Montréal, QC | 10 |
| Maple Ridge, BC | 9 |
| New Westminster, BC | 9 |
| Nanaimo, BC | 8 |
| Sidney, BC | 8 |
| Richmond, BC | 7 |
| Port Coquitlam, BC | 7 |
| Duncan, BC | 6 |
| Coquitlam, BC | 6 |
| Abbotsford, BC | 6 |
| Sherwood Park, AB | 6 |
| Creston, BC | 5 |
| Powell River, BC | 5 |
| Saskatoon, SK | 4 |
| St. Albert, AB | 4 |
| Lethbridge, AB | 4 |
| Medicine Hat, AB | 3 |
| Nelson, BC | 3 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
-
WhoseBacon
(@WhoseBacon) reported
@Shawhelp Is the Edmonton area outage fixed now? My Internet seems to be back; but I don’t want to schedule meetings if it’s still having issues
-
Fear_the_red_panda
(@Feartheredpand1) reported
@Shawhelp What exactly is causing the problem? Did something blow up?
-
Twizted3
(@BrandonNDannaC) reported
@Shawhelp any word on restoration of service yet?
-
james heuman
(@jamesheuman) reported
@Shawhelp this length of outage is unacceptable. Better be a bill credit for this
-
raghav ahuja
(@raghavahuja04) reported
@Shawhelp is edmonton area outage going to be fixed anytime today??? I am still in the first 10 day trial period of my shaw wifi connection and seriously considering switching to telus now. Terrible service
-
Cris Reyes/Kris King
(@kriskingyeg) reported
@Shawhelp Just as bad lacks accountability
-
JP Mainville
(@JPMainville1) reported
@Shawhelp how do we get compensation for today's loss of service? We were without TV, internet and phone. Our security system is also dependent on the phone and was not functional as a result of the outage.
-
Brad Hussey
(@bradhussey) reported
@Shawhelp spent 2 hours on live chat asking to be released from my contract. No dice. Instead I was given $25 credit for my time. Also, my business is exclusively internet based and I’m the sole provider for my family. So paying $120+ per month for 5Mbps down? Not gonna work.
-
Brad Hussey
(@bradhussey) reported
@Shawhelp also, there are no other providers in my area other than subpar satellite solutions. You guys sold me 1Gbps down in your contract. I’m paying for that service, you won’t let me cancel unless I buy out my contract (that I JUST resigned for 2 yrs). See what’s wrong here?
-
Fonzie
(@thefons1982) reported
@Shawhelp any updates? If it’s not working by tomorrow I need to start looking at alternate plans (aircard etc). Thank you
-
JustAdvocatingHere
(@JAdvocatingHere) reported
@Shawhelp Thanks - the plan isn’t cheap. Luckily it held up during my presentation or I would be a lot more frustrated. I will be patient but hopefully this fix resolves it properly. Another week this way won’t be good.
-
Fonzie
(@thefons1982) reported
@Shawhelp @JPMainville1 Definitely not at my house yet. Phone and internet boxes flashing no signal (yes, repowered) and no TV. Not in any rush but wanted to clarify that it’s not resolved yet.
-
JP Mainville
(@JPMainville1) reported
@Shawhelp what is going on with Shaw Communications in Edmonton? It has been out all day and all they say on their website is the tech are working on it. What is broken? How did it break?
-
raghav ahuja
(@raghavahuja04) reported
@Shawhelp The last update on the link you shared was put up almost 3 hours ago. If it was almost done by that update 3 hours is a long time for it to still not be up. Please send me the link where i can put in the request to discontinue the service.
-
Zain
(@nyaznahk1996) reported
from
Edmonton, Alberta
@Shawhelp Coming up on 12 hours of no internet connectivity in Southeast Edmonton. TOTALLY unacceptable in these times. I work from home & Sunday happens to be the one day I relax and catch up on sports. This is beyond outrageous. Fix it or give us an exact ETA. Pathetic service.