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Shaw

Shaw Outage Map

The map below depicts the most recent cities worldwide where Shaw users have reported problems and outages. If you are having an issue with Shaw, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Winnipeg, MB 23
Edmonton, AB 94
Fort McMurray, AB 1
Vancouver, BC 164
Calgary, AB 121
Sault Ste. Marie, ON 2
Duncan, BC 5
Surrey, BC 51
Nanaimo, BC 3
Toronto county, ON 3
Richmond, BC 3
North Vancouver, BC 12
Mississauga, ON 4
Red Deer, AB 8
Campbell River, BC 6
Prince George, BC 3
Sooke, BC 1
Toronto, ON 16
Victoria, BC 7
Saskatoon, SK 3
Trail, BC 4
Markham, ON 1
Brampton, ON 1
Montréal, QC 4
Grande Prairie, AB 2
Langley, BC 4
Lethbridge, AB 2
Thunder Bay, ON 3
Coquitlam, BC 3
Ladysmith, BC 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • MaryPChipman
    Ugabug (@MaryPChipman) reported

    @Shawhelp It's ONLY the TV box. I go on the apps on my TV & watch no problem. Our Internet is strong everywhere.

  • sophie_everine
    Sophie (@sophie_everine) reported

    @Rogers i pay a lot of money for your service. Why is there an outage????? @Shawhelp

  • oc_2030_vision
    OC_2030 (@oc_2030_vision) reported

    @Shawhelp Shaw used to have a wonderful feature on phone calls that gave us an estimate of our wait time and also allowed us to get a callback. WE REALLY miss this. Shaw (Calgary White Cowboy hats) seemed to be more 'customer focused' than Rogers (3 piece business suits) take care.

  • JenniferKingsb6
    Jennifer & Devina “The Ginja Ninja” 🇨🇦❤️🇺🇦 (@JenniferKingsb6) reported

    @Shawhelp Well I guess your app guys heard everybody yelling at them. They just released another update - and this one works. But #getitrightthe1sttime and save yourself trouble.

  • truebusterflash
    Don T Beakunt (@truebusterflash) reported

    @Shawhelp As an fyi, Xfinity stream is not working

  • boondocksdoc
    Quinn Mason MD (@boondocksdoc) reported

    @Shawhelp Nanaimo home internet service down. No mention of same on website. Any info or update?

  • Danrek77
    Dave (@Danrek77) reported

    @Shawhelp No timeline, no email confirmation, and I’m not a new customer. I’m being billed for 2 gigabit now, without the hardware for it. I am hesitant to send this beat up box back without knowing I will be getting hardware to actually use the service

  • superdaddoo
    D (@superdaddoo) reported

    PSA: Filed a CCTS complaint against @Rogers & Shaw (@ShawInfo) today. Shaw/Rogers has stated that their internet infrastructure in my community is unable to provide the 2Gbps download speeds during peak times. 50% to 70% bandwidth loss in peak times. But charging people for it.

  • gerrit_heikamp
    Gerrit Heikamp (@gerrit_heikamp) reported

    @Shawhelp A technician was here because of the poor signal that we have. He replaced the router and indicated that all is well. We still have a poor signal causing poor television reception.

  • LindsayWiebeRD
    Lindsay I.R Wiebe (@LindsayWiebeRD) reported

    @Shawhelp - I pay internet just to have it cut out for close to an hour every day when I come home from work. If this continues, I’m going to ask for a discounted rate, or change providers to either @Bell or @TELUS. $110 dollars for this kind of service is uncalled for.

  • j4stW4tching
    j@stW@tching (@j4stW4tching) reported

    @Shawhelp aeems that roger/shaw internet in ellerslie edmonton is dropping a lot? Any issues in this area?

  • jayrlocked
    🇨🇦Jay (@jayrlocked) reported

    @Shawhelp you know we pay an exorbitant amount of money for cable and internet and the service being 2 hours is unacceptable not to mention the frequent everyone’s home from work everyday outages!

  • brandobrennan
    b ☾ (@brandobrennan) reported

    @Shawhelp being on hold for 3 hours so far is quite ridiculous (2 days in a row now). At this point i’m about to dispute charges w my bank. Why is your customer service impossible to contact?

  • masonstcc
    Jonathan Mason (@masonstcc) reported

    @shaw @shawhelp So literally nothing is working properly. Service is terrible at best. Not sure this post will even go thru. I pay lots per month and need way better service.

  • HeldyCarvalho
    Heldy (@HeldyCarvalho) reported

    @Shawhelp Thanks. I have been trying to use the chat since 9AM. The auto log out feature every 10 minutes is brutal when you have to hold for support for at least hours. The only reason I stayed with Shaw is because you have had better support than Telus, historically.

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