Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• Alistair Calder (@AlistairCalder) reported 57 seconds ago

  @Shawhelp Why is it that I get calls from "TOLL FREE SVS" purportedly from Shaw asking me to review my service with Shaw? They then ask me to confirm my information - but you folks called me.

• Shevaun Cunningham (@_Shevaun_) reported a minute ago

  @Shawhelp Is there a service issue in Victoria? My internet has been in and out all morning and is now gone

• Shantanu Gupta (@shantanugupta) reported a minute ago

  @ShawInfo @Shawhelp it’s been 1 weeks since I have got on GIG + internet. Your team says speed varying between 700-800 is acceptable? I see only 400 🙄And yeah, you haven’t adjusted my bill even! Any fix? Or buyer remorse route 🤷

• elle (@elouweezy) reported 2 minutes ago

  @Shawhelp internet has been down for almost half an hour in the west edmonton area… what’s happening? is there an outage?

• Kim Hawke Winzoski (@mikerbly) reported 4 minutes ago

  @Shawhelp are you getting reports of an outage in west st paul or is it just me?

• Chris Tye (@SussexGeezer) reported 4 minutes ago

  @wineOH77 @Shawhelp It seems to be a general power outage.

• Peter Vogel (@PeterVogel) reported 6 minutes ago

  @Shawhelp Only watching on the one for now. Didn't switch channels so can't confirm if box or station problem.

• Shantanu Gupta (@shantanugupta) reported 7 minutes ago

  @ShawInfo @Shawhelp it’s been 1 week since I have got on GIG + internet. Your team says speed varying between 700-800 is acceptable? I see only 400 🙄And yeah, you haven’t adjusted my bill even! Any fix? Or buyer remorse route 🤷

• mr kaswa (@mrkaswa) reported 24 minutes ago

  @Shawhelp No. I've told you the problem. I will give my account number, but since the last encounter with Shaw tech support resulted in an escalation to the CRTC as 4 Shaw employees outright lied to me, I'm not prepared to deal with them right now.

• Holly (@HollyHLynn) reported 24 minutes ago

  @Shawhelp I talked to a Shaw representative and they told me there IS an outage and I'm currently waiting for it to be fixed. I have screenshots to provide. And I don't see any Shaw trucks in my area. I have troubleshooted, and the outcome was outage.

• Shantanu Gupta (@shantanugupta) reported 24 minutes ago

  @Shawhelp Yes. Everything. Other day I was told by one agent - your line has issue. The second one said - no issue. You see my issue, I’m more confused.

• Calgary Bigfoot (@Calgary_Bigfoot) reported 25 minutes ago

  @Shawhelp are there any issues being reported I. The Acadia region of Calgary? My internet keeps going out here

• Holly (@HollyHLynn) reported 25 minutes ago

  @Shawhelp Outage in St. Clements Manitoba. Over an hour of no service.

• FaZe Shadow (@DevanteBarker) reported 27 minutes ago

  @Shawhelp Is there a outage in Surrey BC?

• Ryan Prouty (@wineOH77) reported 27 minutes ago

  @Shawhelp hey guys any news on the power outage in Penticton?

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