Shaw Outage Map

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Shaw Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:
  • Teresa Goodrick (@GoodrickC) reported from Calgary, Alberta

    @Shawhelp hey not happy with your service at the moment. Had someone come out this weekend to fix my sky box and now this morning it’s not working

  • Jeff Bernard (@jeff_bernard) reported

    @Shawhelp hi, I have no internet connectivity. I have restarted my modem 3 time and still nothing. Please help

  • Matt Lorenzi (@stickers66) reported

    @Shawhelp Sorry, this is the case and your network team confirmed it. I guess upgrading an account in Shaw's world means closing the existing account and any associated email addresses. Will stick to Gmail. @ShawInfo

  • Ian Templin (@Ian_Templin) reported

    @Shawhelp No problem!

  • Ian Templin (@Ian_Templin) reported

    @Shawhelp Hey guys, I’ve got another total internet and cable outage in North West Calgary. This is happening far too much at this point - for someone that works from home, this is isn’t acceptable.

  • T(eam Canada)🇨🇦 aka CheeseTits (@BigNasty6oh4) reported

    @Shawhelp Did all of the above but the box seems to be stuck on “PSLd” on the display for quite awhile now. Have been trying to reset and fix it for almost an hour now.

  • NiCOLE 🌙 (@vwildmoon) reported

    @Shawhelp hello, not sure if there are issues on shaw's end. But i rebooted the modem many times and not working. It was working and not working. Not sure what's up.

  • Matt Lorenzi (@stickers66) reported

    @Shawhelp I just got off DM with support and they have no records of my email account. Poof! The reply from support was less than than adequate. I recently upgraded my services, but at no time did I close my account.

  • Karen (@vancitykc) reported

    @Shawhelp Issues continue with my cable box shutting off on its own and failing to reconnect. Waiting for a resolution...

  • celluloid soul (@celluloidsoul) reported

    @ShawDirect @WordsAloft @tcm @ShawInfo This channel is the #1 reason I have service, and you have no replacement, so I will be happy to contact Shaw for cancellation. Thank you.

  • celluloid soul (@celluloidsoul) reported

    @ShawDirect @WordsAloft @tcm @ShawInfo I was asking if the channel’s price will be dropping in future to match the drop in quality, to make a point. Please don’t answer. But thank you for the fantastic customer service, I’m sure we all feel much better knowing our legal obligation to you while our issue is unsolved.

  • Eboii (@Kkkanaidian) reported

    @Shawhelp u stupid ***** doubled my bil. please die

  • J D (@jeremitis) reported

    @Shawhelp I’m trying to cancel HBO now that game of thrones is over but your customer service department won’t let me. Help!

  • simranjitsinghkainth (@simranjitkainth) reported

    @Shawhelp Hi. Are you guys having any internet issues in Cityscape Calgary. I can connect to my wifi but no internet. Tried resetting modem multiple times

  • Shaw Direct (@ShawDirect) reported

    @celluloidsoul @WordsAloft @tcm @ShawInfo Unfortunately, as per our Terms of Service "you agree that we have no obligation to replace or supplement the programming previously offered that has been changed or give you any refund or credit." (1/2)

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