Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 132
Vancouver, BC 94
Edmonton, AB 79
Surrey, BC 43
Toronto, ON 15
Winnipeg, MB 15
Victoria, BC 8
Burnaby, BC 8
Langley, BC 7
Airdrie, AB 6
Coquitlam, BC 6
Red Deer, AB 5
Medicine Hat, AB 5
Montréal, QC 5
Saskatoon, SK 4
Creston, BC 4
Sherwood Park, AB 4
Richmond, BC 4
New Westminster, BC 4
Abbotsford, BC 4
Maple Ridge, BC 3
Coquitlam, BC 3
Brampton, ON 3
North Vancouver, BC 3
Nanaimo, BC 3
Port Coquitlam, BC 2
Penticton, BC 2
Powell River, BC 2
Sidney, BC 2
Fort Saskatchewan, AB 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • TashaDong Tasha **** (@TashaDong) reported

    @donmartiann @Shawhelp My internet is still down too! There seems to be a downed line, maybe that has something to do with it 😢

  • JustBeing88 JustBeingHonest (@JustBeing88) reported

    @Shawhelp internet and phone has been down in Queensland, Calgary on and off for a week now, had to spend an hour with your team for them to believe me and find the outage! No update when it will be fixed and still nothing on your website. Can you help me?

  • JustBeing88 JustBeingHonest (@JustBeing88) reported

    @Shawhelp Provided numerous times to your tech department which did nothing. Just look up the community, there’s an outage, you can find it

  • ArnettK DeplorableCanadian 🇨🇦 (@ArnettK) reported

    @Shawhelp Coalhurst AB Internet down again!

  • JMedd19 Julian Medd (@JMedd19) reported

    Fix your damn internet connection @ShawInfo before we switch subscribers.

  • joriellepablo Jorielle Pablo (@joriellepablo) reported

    @Shawhelp why am I paying you if my internet is down girl get it togetherrrrrrrrrr

  • EricisFreezer EricisFreezer 🏴‍☠️ (@EricisFreezer) reported

    @Shawhelp im having high download latency and it is resulting in high packet loss in games. have tried unplugging and replugging modem and reconnecting to wifi, as well as flush DNS but I am still having these problems

  • SherryWeymouth sherry Weymouth (@SherryWeymouth) reported

    @ShawInfo shaw mobile is the worst for service and customer service. Do not get Shaw mobile You will barely be able to text. Call or use internet. They will just keep taking your money for something you cannot use.

  • CloverdaleFuel Cloverdale Fuel (@CloverdaleFuel) reported

    @Shawhelp Please help! Our internet and phones all down

  • RealFrozz Dan Steiger (@RealFrozz) reported

    @Shawhelp Yeah, hopefully something will be done soon. This is 6 days a week that I have to deal with this if I want to stay with Shaw. That last part is becoming a larger "if" every day. Which is unfortunate, as I like the company, but I think I like sleep, though I never get any.

  • MikeJenkinson Mike Jenkinson (@MikeJenkinson) reported

    @Shawhelp I cleared cookies and it worked, so the problem was on my end. Thanks.

  • JustBeing88 JustBeingHonest (@JustBeing88) reported

    @Shawhelp Nah, let’s keep this public, like I said, the community of Queensland in Calgary has had outages for 10 days now, your own support team told me I was wrong but then checked with your “other support team” who apparently do know about it and don’t have any idea when it will work

  • Corby_77 Corby_77 (@Corby_77) reported

    @shawinfo why is Wild/Kings game not working via NHLCI

  • RickD_SKOL Rick D 💯 (@RickD_SKOL) reported

    Hey @ShawHelp! The internet has been down for like 6+ hours now… any idea when it’ll be back up and running? #Abbotsford

  • mmck Margaret (@mmck) reported

    @TELUS my cable/internet bill has gone up almost 20 dollars over the last little while, but I haven’t changed my services. In fact, channels have been removed from my account. This seems very fraudulent on your part. How do I cancel my services and move to @ShawInfo ?

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