Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 286
Calgary, AB 213
Surrey, BC 159
Edmonton, AB 137
Winnipeg, MB 32
Burnaby, BC 26
Coquitlam, BC 25
North Vancouver, BC 21
Toronto, ON 19
Victoria, BC 18
Red Deer, AB 16
Langley, BC 16
Sidney, BC 11
Montréal, QC 11
Coquitlam, BC 11
New Westminster, BC 10
Maple Ridge, BC 10
Port Coquitlam, BC 9
Richmond, BC 7
Abbotsford, BC 7
Sherwood Park, AB 7
Nanaimo, BC 6
Sault Ste. Marie, ON 6
Duncan, BC 6
Saskatoon, SK 6
Powell River, BC 5
Chilliwack, BC 5
St. Albert, AB 5
Nelson, BC 5
Parksville, BC 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • DanAlmondDan Daniel D Kitteringham (@DanAlmondDan) reported

    @Shawhelp Shaw's yearly national maintenance service knocks out our internet every night for weeks. Why?

  • DanAlmondDan Daniel D Kitteringham (@DanAlmondDan) reported

    @BillKingLanark @ShawInfo Throw a large garbage bag over their curb box until they seal it. Watch them and tell them if they don't seal it the bag goes back on

  • rachaelhaugan Rach The H (@rachaelhaugan) reported

    @Shawhelp outage in Brentwood?

  • Ritz_G85 Ritu Gill (@Ritz_G85) reported

    @Shawhelp horrible customer service. I’ve been calling Shaw almost everyday for the past 2 weeks and no one has helped. And when I ask for a manager, ppl hang up. May have to change my services.

  • MattAshe8 Matt Ashe (@MattAshe8) reported

    @Shawhelp I even offered to drive to Shaw and do the exchange to avoid postage... The rep just kept repeating that same thing even when I asked for a supervisor. I screenshot the whole discussion. Learned from my last bad experience.

  • ErikVyyc Erik Van den Eynden (@ErikVyyc) reported

    @Shawhelp any timelines for restoring service in Chestermere from the storm?

  • BACullenyyc Bruce Cullen (@BACullenyyc) reported

    Getting @Shawhelp mobile was the worst decision I ever made. Useless coverage if you want anything even remotely fast for data. Really? 3G at YYZ? Dropped calls all over Barrie area. Great if you never leave the Calgary. Son “ran out” of Data in Vernon after 2 of 25Gb.

  • cheryl1492 cheryl #ChangePolitics #endlockdowns 🇨🇦🇺🇸 (@cheryl1492) reported

    @Shawhelp so if you have no outages on your service map hone come it will take to Thursday to fix my daughters outage? No internet/ cable in south Calgary

  • mcgillicullen Nelson (@mcgillicullen) reported

    Hey @Shawhelp I'm getting an error when trying to watch any content on Shaw on Demand - error 1401 (16659) - unplugged my box for 5 mins, tried again 30 mins after, same issue. Any suggestions?

  • TheMatrixFn Matrix (@TheMatrixFn) reported

    @Shawhelp thank you for the terrible internet

  • LocutusWolfe Wolfe of Locutus (@LocutusWolfe) reported

    So I'm a little behind on my @ShawInfo bill, but at the same time, numbers do not equal. I just found out they have been overcharging me, and now I am mad because it is 50 more than agreed and quite frankly, the service is barely worth our original terms! They want $150 extra!

  • Restricted1337 Kevin Gruetzner (@Restricted1337) reported from Chestermere, Alberta

    @Shawhelp worst customer support I’ve ever dealt with 5 phone support people that convinced me I have to get a tech out even tho I told them multiple times it’s not on my end. Tech shows up … problem is not in your end. Wow gee thanks bud I know that…. FIX IT

  • Blow483 Brendan (@Blow483) reported

    @Shawhelp @ErikVyyc It lists all of southern Alberta to having outages but only few fix in progress for parts of Calgary no info for chestermere and been out over an hour

  • EmilyMariaMerc Emily Maria Mercer (@EmilyMariaMerc) reported

    Joke of the day: your 2 phones stopped sending/receiving calls when you’re travelling in a city you know there’s service, and somehow your data still worked so you know you’re phone is not the issue. You had to fight @ShawInfo to get a free $10 gig of roaming data

  • eric_wilhite Eric Wilhite (@eric_wilhite) reported

    @zedlacher @Shawhelp Usually I’d say the problem is you, but tonight it appears that isn’t the case

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