Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 322
Calgary, AB 265
Edmonton, AB 197
Surrey, BC 183
Winnipeg, MB 50
Toronto, ON 39
Burnaby, BC 28
Victoria, BC 23
North Vancouver, BC 22
Coquitlam, BC 17
Coquitlam, BC 17
Langley, BC 14
Saskatoon, SK 14
Red Deer, AB 13
Sault Ste. Marie, ON 13
Sherwood Park, AB 11
Port Coquitlam, BC 11
Abbotsford, BC 10
Lethbridge, AB 9
Maple Ridge, BC 9
Richmond, BC 9
New Westminster, BC 9
Nanaimo, BC 9
Montréal, QC 7
Chilliwack, BC 6
Thunder Bay, ON 6
West Kelowna, BC 6
St. Albert, AB 5
Creston, BC 5
Sidney, BC 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • CalgaryShane Shane Westcott (@CalgaryShane) reported

    @Shawhelp Getting close to 4 days of outage and no update other than technicians are on-site working on it. You know this isn’t right. Please provide some information.

  • Andiejoan andra frank (@Andiejoan) reported

    @UkraizyCanadian @Shawhelp @ShawInfo I gave up on the box after multiple problems and hours on the phone. If u can just stream u might lose some stations but it is worth not having the hassle.

  • Bigjks88 Big Easy 88 (@Bigjks88) reported

    @Shawhelp can we get an explanation as to 3 days of zero shaw services!! There is zero explanation on the outage site and yet other areas completely restored, @TELUS is looking better after this last couple days

  • grambowpg Grambo.wpg (@grambowpg) reported

    @Shawhelp At least log this as an error/bug internally and have management work with your broadcast partners to get this fixed. It's a complete trash product to have a 4K sports channel that ends at an hour turn when the game could be going late, going into OT, weather/incident delay, etc.

  • BruceT425 Bruce Townley (@BruceT425) reported

    @Shawhelp You may not have control, but I PAY @ShawInfo for the service. Not them. Please credit my account accordingly.

  • KenEscueta Ken Escueta (@KenEscueta) reported

    No internet during the Christmas holidays is not a good experience. @Shawhelp . Still no ETA or end in sight for the Brentwood area outage. Unreal :)

  • KCTheNinetales 🍁 KC Ninetales (@KCTheNinetales) reported

    @ShawInfo Can you fix the internet, it is not fixed and it makes me sad

  • NathanLW Nathan West (@NathanLW) reported

    @Shawhelp still having issues with glitching

  • jstrocel Jon Strocel (@jstrocel) reported

    @Shawhelp @RealFakeDiesel Rogers would be lit up on Twitter if it was a TSN issue. Crickets over there. It’s your own head end.

  • GMoneyDC1 Greg Rowat (@GMoneyDC1) reported

    @Shawhelp is there a TV outage in Varsity (YYC) ?? I have internet but no TV .. I tried rebooting the PVR .. no workie

  • MusashiGauss Musashi Gauss (@MusashiGauss) reported

    @Shawhelp How about restore services to Christie Park. Don’t you think 3 days of no service is bad enough?

  • berumendesign Luis Berumen (@berumendesign) reported

    @Shawhelp This is not about feelings. Canada currently has the 2nd most expensive internet (only behind the US) of the G7 countries. The economic losses of bad service makes things even worse. Do not make it about my feelings, this is your service and performance.

  • MarkBrolund Mark Brolund (@MarkBrolund) reported

    @Shawhelp @tims_35 You do have control though when you sign the channel off in the middle of an event. The problem wasnt nothing was on. It was you switched it off with 8 mins left in what was on. Did the same thing to the Grey Cup.

  • OneManJam J A M (@OneManJam) reported

    .@Shawhelp we are now on day 3 of no services in Christie Park. “Fix in Progress” has been the status for 48 hrs. Would be nice to know if we should expect services to return today? This week? Ever? Perhaps some information on the. A tire of the problem?

  • seeriley CDR (@seeriley) reported

    @Shawhelp the TSN world Jr. feed beyond bad, local issue?

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