Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 149
Vancouver, BC 128
Edmonton, AB 89
Surrey, BC 56
Winnipeg, MB 19
Toronto, ON 18
Coquitlam, BC 12
Langley, BC 10
Burnaby, BC 10
Montréal, QC 8
Victoria, BC 7
Red Deer, AB 7
Richmond, BC 6
Sherwood Park, AB 5
Airdrie, AB 5
Maple Ridge, BC 5
New Westminster, BC 5
North Vancouver, BC 5
Abbotsford, BC 5
Medicine Hat, AB 4
Duncan, BC 4
Nanaimo, BC 4
Creston, BC 4
Powell River, BC 4
Nelson, BC 3
Coquitlam, BC 3
Thunder Bay, ON 2
Okotoks, AB 2
Guelph, ON 2
Saskatoon, SK 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • max63094 Jason Fletcher (@max63094) reported

    @Shawhelp I find it really funny how you can do more for a new customer than customers that have been with you for 20+ years. Very disappointed in customer service/loyalty. It has been going downhill for the last few years

  • fblainedickson Blaine Dickson 🏌️‍♂️ 🇨🇦 (@fblainedickson) reported

    @Shawhelp @big_fan2019 I have bluecurve high speed and I was having the same issues. Please fix your cloud pvr skipping issues. Lots of complaints on your web site. Hard to watch football games when the recording skips 5 minutes. I miss key plays

  • mindboxmedia Mindbox Media (@mindboxmedia) reported

    @bombay_poetess @TELUS @ShawInfo Don’t bother with Telus. We had the same experience with home security install. We had no technician show up for both of service calls. Even after the first time getting our address wrong they screwed up the second time. Don’t use Telus.

  • cartfullofcats 🙀🛸 (@cartfullofcats) reported

    Our plan with @ShawInfo is almost up, wondering if we should just go to MTS since it's going to cost us a fortune to stay with Shaw which we're already paying a stupid amount for. They never want to do anything to keep current customers @Shawhelp

  • ghostcatbce GhostWarrior⚔ 🇨🇦 (@ghostcatbce) reported

    @Shawhelp Hi! It's me again. So I'm trying again, to connect, via Wi-Fi,to set up my new laptop & it just won't connect to the internet. 😩 I have the right network, it says connect automatically, but nothing is happening. Am I just hopeless?🙄

  • StoneMichaels1 Stone Michaels (@StoneMichaels1) reported

    @Shawhelp I’m currently without internet, missing a prof acred exam that started mins ago. closer to failing every min, cuz I have no access to internet. No outages showing on site, but your bot chat claims outage. Can’t reach an agent. On hold. No way to get updates. Seriously?

  • PCWAndrew Andrew Shallcross (@PCWAndrew) reported

    Shaw outage in Waverley heights. Apparently a known issue according to them. @Shawhelp

  • bombay_poetess Gurpreet S🌎mal (Preeti) (@bombay_poetess) reported

    Hi @TELUS What’s going on? As a soon-to-be customer this is *REALLY* disappointing service. For the 3rd time your home internet installation technician has failed to show up or call about any delay! Wondering if I should just stick with @ShawInfo (atleast work is done on time!)

  • traci_dodge Traci (@traci_dodge) reported

    @Shawhelp one of our 3 accounts on NHL package can't sign into Oilers game (says blacked out) and we have angry men. Please help a girl out

  • StoneMichaels1 Stone Michaels (@StoneMichaels1) reported

    @Shawhelp Too late Shaw - I’m out $895 US for my exam. I can’t log in anymore, even if my internet comes back online, because I’m too far past the start time. Are you prepared to refund me? What information do you require to issue my refund?

  • davidma51353912 david macgregor (@davidma51353912) reported

    Hey @ShawInfo how come your cable/internet connection is so brutal right have you been hacked. How come your not communicating with your customer s about the intermittent connections. I have to continually reset my cable box!!

  • StoneMichaels1 Stone Michaels (@StoneMichaels1) reported

    @Shawhelp PM coming. Pls also advise as to why you show no outages on your website for northern Alberta, yet your chat bots tell me my Edmonton location has an outage? What is the value of your update service and outage information if it hasn’t published this outage after 3 hr w/o service?

  • fblainedickson Blaine Dickson 🏌️‍♂️ 🇨🇦 (@fblainedickson) reported

    @Shawhelp @StockBoy604 Been reading people having this issue for months, including our house. Problem is cloud pvr not the equipment in our house

  • Tylerwapple Tyler Wapple (@Tylerwapple) reported

    @Shawhelp are you any closer to getting bluesky to stop recording shows with no air date and repeat episodes marked as new? First mentioned the issue to support 2 or 3 years ago...

  • Kind_Bison AG Man (@Kind_Bison) reported

    @Shawhelp internet down in Red Deer? Any issues on your end?

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