Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

Less
More

shaw Hero Image

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 316
Calgary, AB 252
Edmonton, AB 205
Surrey, BC 174
Winnipeg, MB 51
Toronto, ON 36
Burnaby, BC 28
Victoria, BC 24
North Vancouver, BC 21
Coquitlam, BC 20
Red Deer, AB 15
Saskatoon, SK 14
Langley, BC 14
Sault Ste. Marie, ON 13
Sherwood Park, AB 11
New Westminster, BC 11
Sidney, BC 10
Port Coquitlam, BC 10
Coquitlam, BC 9
Montréal, QC 9
Maple Ridge, BC 9
Abbotsford, BC 9
Richmond, BC 8
St. Albert, AB 7
Nanaimo, BC 7
Lethbridge, AB 7
Mississauga, ON 6
West Kelowna, BC 6
Chilliwack, BC 5
Creston, BC 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • bourbondave_ca dave (@bourbondave_ca) reported

    @Shawhelp @Johnnie_Balls @shawhelp The outage is listed on your site as Gordon Head. What is the actual area being impacted?

  • GG2310 G (@GG2310) reported

    @Shawhelp hi any outages in the Langley area around 21653 Fraser Highway? Internet seems to be down. Please advise. Thanks

  • bourbondave_ca dave (@bourbondave_ca) reported

    @Shawhelp No response to my earlier questions - frustrating. Looks like there’s an outage in Victoria. The info on your site hasn’t been updated for hours and lists the impacted area as Gordon Head but it’s obviously much larger. What is going on? When will you have real info?

  • PegMuise Peggy Muise (@PegMuise) reported

    @Shawhelp Is there any issues around Langley/Aldergrove area? We haven’t had internet for almost 12 hours now.

  • monkjona Áedán Shaun Mattisson (@monkjona) reported

    @Shawhelp 2/ Its like my modum gives me the blue channel numbers but not the signal & its still uses the factory EST time when I'm on MST time for Calgary. I can't seem to get my Calgary feed since it disconnected several hours ago! Phone me at 4034024566 please & coach me thru?

  • mikehellinger12 Mike Hellinger (@mikehellinger12) reported

    @Shawhelp I did shoot you a DM. Spotty service yesterday. No service since around 10 last night.

  • JPBenney JaasonB (@JPBenney) reported

    @Shawhelp Is the internet down in Aldergrove?

  • bourbondave_ca dave (@bourbondave_ca) reported

    @Shawhelp is there an outage in the Highlands (just outside Victoria). We’ve got no TV or internet but nothing is listed on your support page.

  • janethemidwife Jane Wines RM, MSc (@janethemidwife) reported

    @Shawhelp How about Duncan, Van Island. No service here, no replies to DMs sent yesterday. Is this an area outage or just us? Not seeing anyone at Christmas is bad enough, not being able to Zoom either would be brutal

  • AlysonPile Alyson Pile (@AlysonPile) reported

    @Shawhelp is there an outage in the Winnipeg Sturgeon Creek area?

  • adifood1234 Adi lally (@adifood1234) reported

    @Shawhelp Ngl but Shaw also has one of the most nicest techs and customer service reps always willing to help! And the best home phone service to I hope they will have a feature after talking with a rep to leave a feedback. !!

  • AnnaJoh13855 AJ (@AnnaJoh13855) reported

    @ShawInfo Why is your Live TV so awful? Keeps cutting out...makes me crazy.

  • ruggles37 Nascar Storms (@ruggles37) reported

    @Shawhelp In SW Calgary my cable keeps flickering off and on tonight are you guys having issues saw on your outage map your having issues downtown?What's goin on?

  • bg011979 Boogie (@bg011979) reported

    @Shawhelp Hi, internet is still down in Langley on 216th, close to the airport.

  • marjorie_pelkey midge🌻 (@marjorie_pelkey) reported

    @ShawInfo Been 3 months of trying to fix my internet and nothing is working. I’m so close to transferring to a different provider, i’m so tired of my internet either cutting out or not working for video games. Im just trying to enjoy my winter break after a stressful year.

Map Check Current Status