Shaw Outage Map
The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Vancouver, BC | 277 |
| Calgary, AB | 210 |
| Surrey, BC | 163 |
| Edmonton, AB | 130 |
| Burnaby, BC | 30 |
| Coquitlam, BC | 29 |
| Winnipeg, MB | 22 |
| Toronto, ON | 22 |
| North Vancouver, BC | 21 |
| Victoria, BC | 19 |
| Langley, BC | 16 |
| Red Deer, AB | 13 |
| Montréal, QC | 12 |
| Maple Ridge, BC | 11 |
| New Westminster, BC | 11 |
| Sidney, BC | 11 |
| Coquitlam, BC | 10 |
| Port Coquitlam, BC | 10 |
| Richmond, BC | 9 |
| Nanaimo, BC | 7 |
| Duncan, BC | 7 |
| Abbotsford, BC | 7 |
| Nelson, BC | 6 |
| Sherwood Park, AB | 6 |
| Creston, BC | 5 |
| Saskatoon, SK | 5 |
| Powell River, BC | 5 |
| Chilliwack, BC | 5 |
| St. Albert, AB | 4 |
| Parksville, BC | 4 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Christian
(@foxchristian61) reported
@Shawhelp is service down in lethbridge reset the system 3 times now. Still no service. Error code XRE-03137
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Yvonne Bray
(@PSPilates) reported
from
West End, British Columbia
@Shawhelp Blue curve not working once again
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Zayn
(@therealzayn) reported
@Shawhelp is taking an L on this one, with their cable boxes being down lol. @rogerstv it’s not too late, to go back on the Shaw acquisition
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Kurtis
(@kds862) reported
@Shawhelp down in St. Albert. Live chat and phone…zero help been waiting for 30 minutes
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Peter Vogel
(@PeterVogel) reported
@Shawhelp Any TV service problems?
-
Robert Zalischuk
(@RZalischuk) reported
@Shawhelp Sounding like there’s widespread tv problems. Any update?
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Napping with The Bumble
(@NapsAndSarcasm) reported
So impressed that I'm paying 2k a year for a service that fails at least 2x a week. @Shawhelp... Want to explain why my internet is fine, you have no outages listed, but after fully power cycling all boxes, I'm staring at a working guide with no loading channels?
-
Chris
(@hainzy26) reported
from
Saanich, British Columbia
@Shawhelp Bluecurve appears to be down in a few places around town. What happened?
-
mr kaswa
(@mrkaswa) reported
At this point it might well be less inconvenient to tweet @Shawhelp whenever their TV signal _is_ working.
-
mumiyumi69
(@mumiyumi69) reported
@Shawhelp My Shaw is down in North Burnaby
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Elsa🇨🇦Canada
(@ElsaInCanada) reported
@Skinnybinnie123 @ShawInfo Same😠…….in Victoria BB, it happened as I was switching from Netflix to Reg TV and thought I did something, glad it’s not me and it’s a Shaw problem…….I can still watch Netflix though
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Julie L.
(@DistantEmote) reported
@THarris1519 @Shawhelp Me too! 14 mins left on our Christmas movie and then poof. Black screen. Never seen this error code before! Internet is still working just cable is out.
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Just Pedro
(@Pey_DayYEG) reported
@Shawhelp my cable is down, what’s going on? #YEG
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Sabina
(@BeanzYYC) reported
@Skinnybinnie123 @ShawInfo I’m having trouble as well, no channels. Just checked in with a friend, same story.
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Thewoggmeister
(@Froggitywoggity) reported
@Shawhelp Down in Edmonton too for at least 10-15 mins now.
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