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Shaw

Shaw Outage Map

The map below depicts the most recent cities worldwide where Shaw users have reported problems and outages. If you are having an issue with Shaw, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edmonton, AB 96
Calgary, AB 125
Victoria, BC 9
Trail, BC 4
Campbell River, BC 5
Toronto, ON 29
Markham, ON 1
Vancouver, BC 167
Surrey, BC 55
Brampton, ON 4
Montréal, QC 5
North Vancouver, BC 11
Grande Prairie, AB 2
Langley, BC 4
Mississauga, ON 2
Lethbridge, AB 2
Winnipeg, MB 21
Thunder Bay, ON 3
Coquitlam, BC 5
Ladysmith, BC 1
Leduc, AB 2
King, ON 1
Maple Ridge, BC 2
Airdrie, AB 3
Onion Lake, SK 1
Medicine Hat, AB 3
St. Albert, AB 3
Parksville, BC 2
Nanaimo, BC 3
Sherwood Park, AB 7
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • Bigroyalt
    Travis Lahey (@Bigroyalt) reported

    I am having an issue with our receiver @Shawhelp @ShawDirect I haven’t been able to connect with anyone for support. Can someone please contact me

  • masonstcc
    Jonathan Mason (@masonstcc) reported

    @shaw @shawhelp So literally nothing is working properly. Service is terrible at best. Not sure this post will even go thru. I pay lots per month and need way better service.

  • WeTalkWrestling
    We Talk Wrestling (@WeTalkWrestling) reported

    @Shawhelp hey shaw is your internet down in calgary SE? Got no internet for the last 45mins

  • sophie_everine
    Sophie (@sophie_everine) reported

    @Rogers i pay a lot of money for your service. Why is there an outage????? @Shawhelp

  • Sanjeev_Lal72
    Sanjeev Lal (@Sanjeev_Lal72) reported

    @Rogers @ShawInfo can we please get proper service no sound and glitchy feed for #mnf @CTV This is becoming a frequent issue last time Canucks game?

  • lorianebird
    Lori Bird (@lorianebird) reported

    @sigurdson_chris @Shawhelp @Rogers What customer service? There isn’t any-at all!

  • MaryPChipman
    Ugabug (@MaryPChipman) reported

    @Shawhelp It's ONLY the TV box. I go on the apps on my TV & watch no problem. Our Internet is strong everywhere.

  • genadxn
    Gena Dixon (@genadxn) reported

    @Shawhelp internet has been awful the last two days in NW Calgary cut out for hours at a time. Cell service too.

  • BlackBlazeE
    Release the files (@BlackBlazeE) reported

    Due to issues with @ShawInfo 's internet service, today's raid on the DOJ stream will be canceled unless something drastically changes. We here at the Black Blaze Collective assume that either the @TheJusticeDept is once again trying to stop us, or that Rogers/Shaw also defends pedos. The most likely case is sheer incompetence given what we know about the structure within Rogers/Shaw, but our narrative sounds better. Indoctrination broadcasts will resume ASAP.

  • musicfnatic
    jordan (@musicfnatic) reported

    @Shawhelp this stream of the utah mammoth vegas golden knights game is terrible

  • Marty_Chan
    Marty Chan (@Marty_Chan) reported

    @Shawhelp Is the internet down in Edmonton Forest Heights? I can’t connect even after resetting my router.

  • McJohnson922
    Matthew Johnson (@McJohnson922) reported

    @Shawhelp I did already, Sunday night when it was at its worst. The tech was... less than helpful. Lecturing me about my passphrase because I thought I forgot it, only offering the bare minimum in advice, stuff I already knew how to do...

  • cyberqt
    Bri (@cyberqt) reported

    @TSN_Sports @Shawhelp why does F1 sound like they are yelling down a tin hallway? It's only the show, not the commercials. It's awful. It was both TSN channels(practice and qualifying)

  • GuyBarnabe
    Guy_Barnabe (@GuyBarnabe) reported

    @Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…

  • MaryPChipman
    Ugabug (@MaryPChipman) reported

    @Shawhelp We did it all. It turned out Shaw hadn't properly registered the devices. 2 hours spent on the 'easy swap out' new modem (1 hr w tech support). Worse problems with the TV swapout, still unresolved. 1 hr trying everything, 1 hr waiting for tech support, 1 hour w it. New box needed

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