Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 132
Vancouver, BC 88
Edmonton, AB 75
Surrey, BC 39
Toronto, ON 15
Winnipeg, MB 15
Victoria, BC 8
Burnaby, BC 8
Langley, BC 7
Montréal, QC 7
Coquitlam, BC 6
Medicine Hat, AB 5
Sherwood Park, AB 5
Airdrie, AB 5
Creston, BC 4
Richmond, BC 4
Red Deer, AB 4
New Westminster, BC 4
Abbotsford, BC 4
Saskatoon, SK 3
Brampton, ON 3
North Vancouver, BC 3
Nanaimo, BC 3
Penticton, BC 2
Powell River, BC 2
Sidney, BC 2
Fort Saskatchewan, AB 2
Thunder Bay, ON 2
Maple Ridge, BC 2
Okotoks, AB 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • 6o4boi Arr Sea (@6o4boi) reported

    @Shawhelp Tried with my phone and iPad and both gave errors. I'm able to cast YouTube fine but the blue curve app won't cast. I'll try again in a bit.

  • dreary250 caeleb™️ (@dreary250) reported

    @Valorr___ @ShawInfo Honestly. Shaw have been giving me the same **** service for years but couldn’t get out of the contract

  • BCOceansandOil Bob the Annoyed Goldfish 🇮🇪 🇨🇦 (@BCOceansandOil) reported

    @Shawhelp so we receive a monthly bill for tv and internet. No service charge for the bill. I receive a bill from ShawMobile a "0$" but wait.. there's a charge of $5 for that zero bill so the bill is for the bill plus 12% tx. Where has common sense gone?

  • ghostcatbce GhostWarrior⚔ 🇨🇦 (@ghostcatbce) reported

    @Shawhelp Cancel the cancellation! 😬😭 It's down again!😬

  • ghostcatbce GhostWarrior⚔ 🇨🇦 (@ghostcatbce) reported

    @Shawhelp Too late. Thanks anyway. Phoned customer support. Very nice tech, but couldn't help, so set up a tech visit. Then I basically rebooted everything & now it's working. Should I cancel the tech?

  • nl_rock chrisc (@nl_rock) reported

    @Shawhelp is the internet outage in crowsnest pass reported?

  • landcrabmech Scott (@landcrabmech) reported

    @Shawhelp my 5g service on my modem says "connected, no internet " again.

  • Cinnamo02380678 Cinnamon (@Cinnamo02380678) reported

    @Shawhelp Any chance the Food Network can stop freezing up? Please look into this #reallyannoying

  • kerylong33 Kery Long (@kerylong33) reported

    @Shawhelp are you experiencing service issues in NE calgary?

  • lmkt1 Chilly Wookie (@lmkt1) reported

    @Shawhelp Well here’s the thing. The Shaw tech that did come out to repair this problem asked us where the cable ran from the outside box.He had no information where it continued outside. So we are still having issues. Will the next tech bd prepared?

  • kel_varn Kel Varnsen (@kel_varn) reported

    @tundrascott @Shawhelp Happening to me as well. Reinstalled app, rebooted everything. Other apps are able to cast, just not the ShawTV app, must be a problem with their system.

  • lmkt1 Chilly Wookie (@lmkt1) reported

    @CrowchildBob @Shawhelp That’s a good point. I’ve been experiencing the same issues initially in a range of channels. We have 2 tvs and they BOTH had the same problem with the same channel at the same time. We’ve done the connection thing to no avail. So I wish you luck as shaw tech visit did not help

  • DavisMoors Leon Kisaragi (@DavisMoors) reported

    @Shawhelp like wifi channels if one not working should be able to change to a different Wifi Channel.

  • PeterVogel Peter Vogel (@PeterVogel) reported

    @shawhelp Audio dropout problem now extending into cloud PVR recordings. Recordings also show video repeats and longer audio dropouts. Basically unwatchable. Never experienced anything quite like this before.

  • newfiehun ConCon (@newfiehun) reported

    Anyone else in Calgary having @Shawhelp issues?

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