Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

Less
More

shaw Hero Image

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 220
Vancouver, BC 211
Edmonton, AB 170
Surrey, BC 108
Winnipeg, MB 45
Toronto, ON 34
Coquitlam, BC 25
Saskatoon, SK 17
Victoria, BC 16
Sherwood Park, AB 13
Sault Ste. Marie, ON 12
Nanaimo, BC 12
Red Deer, AB 10
Richmond, BC 9
Burnaby, BC 8
Langley, BC 8
Abbotsford, BC 8
North Vancouver, BC 7
New Westminster, BC 6
Lethbridge, AB 6
West Kelowna, BC 6
Thunder Bay, ON 5
Mississauga, ON 5
Port Coquitlam, BC 5
Montréal, QC 4
Brampton, ON 4
St. Albert, AB 4
Coquitlam, BC 4
Creston, BC 4
Blairmore, AB 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • whytestreak whytestreak (@whytestreak) reported

    @ShawInfo no cable service AGAIN in St Albert. This is the last straw. Hello @TELUS . Please contact me #telus

  • mstrutin Mike 🇨🇦 (@mstrutin) reported

    @Shawhelp DNS is down in Surrey.

  • YaBoyZuu Zuu (@YaBoyZuu) reported

    @Shawhelp Please get your **** together. Paying over $100 a month for your **** internet that won’t even allow me to stream something 720p direct wired through the modem. I’m sick and tired of it.

  • comradeflint evan jellicle 🍋 (@comradeflint) reported

    @Shawhelp Hey Shaw, is there a service alert for the Calgary area right now?

  • littlevoice1242 Brian Dyck (@littlevoice1242) reported

    Trying to record a show called "Rutherford Falls" on BlueCurve TV. Doesn't show up in voice search but when I go to the 29th, it's there. Can you help @Shawhelp ?

  • wingsnation Bruce Shad (@wingsnation) reported

    @steph_197 @Shawhelp same here, i just phone support, told girl what problem is, she reply "excuse me?" I ask where she located, she said Central America 🤦 does Shaw have any support that knows their head from their *** ?

  • hooknshoot1 hook n shoot (@hooknshoot1) reported

    @ShawInfo @Shawhelp the Shaw TV app doesn’t seem to ever work anymore on any of my devices. No problems with the TV’s, just the Chromebook and iPhone isn’t working.

  • haigtweets Haig Sakouyan (@haigtweets) reported from North Vancouver, British Columbia

    @Fidomobile I have multiple phones on my account. One of them was offered 20GB for $50. Another was offered 15GB for $90. Live chat wasn't able to help me get the good offer applied to all my lines. Can you help? If not I'll be exploring @ShawInfo Mobile.

  • restrict1987 N B (@restrict1987) reported

    @All_in_Calgary @Shawhelp Lol why would they offer good customer service ..... it’s not like They missed two full periods and a chunk of the third

  • RodneyHanson8 Rodney Hanson (@RodneyHanson8) reported

    @Shawhelp Good morning, why is my internet down as I have rebooted my modem and still down

  • muditsaxena02 Mudit Saxena (@muditsaxena02) reported

    @ShawInfo A decent customer service would be better because you are a **** show on that side.

  • Graham_CGY Graham_CGY (@Graham_CGY) reported

    @daviest @freedomsupport @Shawhelp My freedom lte ip is showing in Toronto... Thats why I can't watch the game... WTF Freedom????

  • Diamond_67 Diamond67 (@Diamond_67) reported

    @Shawhelp @JimmyRodent1966 Has nothing to do with blackouts....all games are not working.

  • dougy200 Doug Hyde (@dougy200) reported

    @Shawhelp Good morning. My postal code is V4A3L8 and Shaw Internet service appears to be down. Could you please confirm when the service might return? Thank you.

  • Melliss30068737 Mellissa (@Melliss30068737) reported

    @Shawhelp I’m so glad I’m paying for a Centre Ice package and I can’t watch the Winnipeg Leafs game. What’s the point of the package if I can’t get any games? Tech support was useless

Map Check Current Status