Shaw Outage Map
The map below depicts the most recent cities worldwide where Shaw users have reported problems and outages. If you are having an issue with Shaw, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Vancouver, BC | 152 |
| Edmonton, AB | 159 |
| Calgary, AB | 182 |
| Victoria, BC | 44 |
| Surrey, BC | 64 |
| Anmore, BC | 3 |
| Spruce Grove, AB | 5 |
| Grande Prairie, AB | 2 |
| Winnipeg, MB | 45 |
| Creston, BC | 1 |
| Toronto county, ON | 2 |
| New Westminster, BC | 4 |
| Cranbrook, BC | 3 |
| Chilliwack, BC | 5 |
| Langley, BC | 7 |
| North Saanich, BC | 2 |
| Richmond, BC | 4 |
| Red Deer, AB | 3 |
| Coquitlam, BC | 12 |
| Fort Frances, ON | 1 |
| Armstrong, BC | 1 |
| Sherwood Park, AB | 13 |
| Selkirk, MB | 2 |
| St. Albert, AB | 4 |
| Langford, BC | 1 |
| West Kelowna, BC | 6 |
| Campbell River, BC | 5 |
| Regional District of Central Okanagan, BC | 1 |
| Burnaby, BC | 3 |
| Toronto, ON | 33 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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'Nucknation (@surrey1111) reported@Shawhelp Hello Folks : First “Happy New Year” to you all !! I need to get in my modems properties and thus want to log in. Typical methods are not working. Can you help please ? I have Rogers with Shaw modemalmost 8 months old.
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southpaw (@southpaws05) reported@Shawhelp is there an outage in Strathmore, AB for Rogers / Shaw internet service? What is the estimated time for a fix? Your outage map says no problems.
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Kathryn Taylor (@katinedmonton) reportedWhat is wrong with @Rogers . My husband called twice, was on hold for 20 minutes then you hung up. Will the 3rd time be the charm. I hate that @ShawInfo became @Rogers , terrible service
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Guy_Barnabe (@GuyBarnabe) reported@Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…
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Release the files (@BlackBlazeE) reportedDue to issues with @ShawInfo 's internet service, today's raid on the DOJ stream will be canceled unless something drastically changes. We here at the Black Blaze Collective assume that either the @TheJusticeDept is once again trying to stop us, or that Rogers/Shaw also defends pedos. The most likely case is sheer incompetence given what we know about the structure within Rogers/Shaw, but our narrative sounds better. Indoctrination broadcasts will resume ASAP.
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bc_2027 (@bc_2025_vision) reported@Shawhelp The feedback form seems broken. I filled in the * fields and submitted .. error msg? I checked several times? Please fix form? How do I submit my concern to decision makers? Thank you.
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Summer (@snowyday15) reported@Shawhelp any updates for when internet will be restored to West Kelowna? The planned outage was ended hours ago.
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Ugabug (@MaryPChipman) reported@Shawhelp We did it all. It turned out Shaw hadn't properly registered the devices. 2 hours spent on the 'easy swap out' new modem (1 hr w tech support). Worse problems with the TV swapout, still unresolved. 1 hr trying everything, 1 hr waiting for tech support, 1 hour w it. New box needed
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Mr. C (@Me_Caramidaru) reported@Shawhelp Surrey Internet service down? again?
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Lindsay I.R Wiebe (@LindsayWiebeRD) reported@Shawhelp I just came home and tried these. My internet is still down.
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4REYCanuck (@OverStMungos) reported@AndorianIP @Shawhelp @Shawhelp also in Langley - any update on e.r.a? Still out - I can’t go to the portal to check on your updates because, we’ll, my internet is down. Data running very slow (and $)
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Ugabug (@MaryPChipman) reported@Shawhelp It took a few minutes to get back. I checked the HDMI connection, the WiFi signal which was fine & turned the TV off & on again
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Jonathan Mason (@masonstcc) reported@shaw @shawhelp So literally nothing is working properly. Service is terrible at best. Not sure this post will even go thru. I pay lots per month and need way better service.
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bc_2025 (@bc_2025_vision) reported.@Shawhelp is #Shaw help gone ...
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Ziad 😷 Fazel 🇨🇦🇺🇦💉 (@ZiadFazel) reported@Shawhelp You’ve admitted you can’t access my account. So what good is sending you a DM? This is my real name. Tell your management to look up my file in your records and fix the problem identified and admitted in your own logs. Entire problem + solution are WITHIN @Rogers. So fix it.