Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 208
Edmonton, AB 151
Vancouver, BC 130
Surrey, BC 53
Winnipeg, MB 44
Victoria, BC 42
Toronto, ON 22
Coquitlam, BC 14
Saskatoon, SK 11
Nanaimo, BC 10
Sherwood Park, AB 9
Medicine Hat, AB 9
Langley, BC 8
Maple Ridge, BC 7
Abbotsford, BC 6
North Vancouver, BC 6
Kelowna, BC 6
Airdrie, AB 6
Montréal, QC 5
Richmond, BC 4
Sidney, BC 4
Coquitlam, BC 4
Cochrane, AB 4
New Westminster, BC 4
Campbell River, BC 3
St. Albert, AB 3
Duncan, BC 3
Hope, BC 3
Lethbridge, AB 3
Port Moody, BC 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • Tacoferrari Shawna Edwards (@Tacoferrari) reported

    @Shawhelp Hi Shaw, I’ve got no internet, is there an outage in my area?

  • HarryTucker Harry Tucker (@HarryTucker) reported

    @Shawhelp Item says resolved .... internet is too slow to use. 🙁

  • CWiebe1961 Cheryl (@CWiebe1961) reported

    @Shawhelp Is the cable internet down in Auburn Bay Calgary?

  • MaysyMan Maysy Man 🇨🇦 (@MaysyMan) reported

    @Shawhelp Restarted the device and now it’s 1 minute slow

  • Ljw1215china Jerry Lee (@Ljw1215china) reported

    @Shawhelp Calgary downtown is not working

  • VancouverBlade Andrew Collins (@VancouverBlade) reported

    Need help Twitter. I need to host a Zoom broadcast of our wedding in an outdoor location and there's no way the home wifi will reach. Anyone got any recommendations how I can setup a strong enough wifi signal about 75 feet from the modem? #Zoomwedding #techsupport @Shawhelp

  • xynskar Xynskar (@xynskar) reported

    @Shawhelp internet is down in Edmonton…..

  • bibianacrespo the listmaker (@bibianacrespo) reported

    @Shawhelp I already have, you said my problem was fixed. I’m tired of calling you and keep having the same connection problems over and over.

  • theRandomTrader TheRandomTrader (@theRandomTrader) reported

    @Shawhelp Internet is down in New Brighton Calgary. Any ETA on when we can expect things back up again?

  • happycampergirl Miss Night Wears a Mask (She/Her) (@happycampergirl) reported

    @Shawhelp I'm in live chat with support right now, but it is frustrating that the best way to get support for internet issues is... on the internet...

  • Togunnariwo Tope (@Togunnariwo) reported

    @Shawhelp. If you enjoy dropped calls, calls not coming through, internet not working, and most importantly, having a multi billion dollar company sit on your money just because they can, then Shaw Mobile has got the right package for you.

  • Togunnariwo Tope (@Togunnariwo) reported

    @Shawhelp. For your financial well-being and sanity, you owe it to yourself and everyone around you to stay away from Shaw Mobile. You’ll be left disappointed with the service and seven months after cancellation, you’ll be tweeting about it in an effort to get what you’re owed.

  • MaysyMan Maysy Man 🇨🇦 (@MaysyMan) reported

    @Shawhelp the clock on BlueCurveTV is 3 minutes slow

  • failb8 Jake (@failb8) reported

    Not really sure why but @ShawInfo’s “plug and play” modems aren’t really as advertised. Received an upgrade for mine today, plugged it in, followed instructions. Modem has rebooted twice now after completing setup (no software updates according to lights) and speed is horrible.

  • ChrisGrantHall Chris Hall (@ChrisGrantHall) reported

    @Shawhelp So wow. When did you start installing network hardware to business customers that you refuse to allow the customer any control over the equipment? Decades supporting networks in 25+ countries globally and this is new. Will have to urge all clients to avoid Shaw.

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