Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 130
Vancouver, BC 94
Edmonton, AB 80
Surrey, BC 43
Winnipeg, MB 18
Toronto, ON 15
Coquitlam, BC 8
Burnaby, BC 8
Victoria, BC 7
Medicine Hat, AB 6
Red Deer, AB 6
Airdrie, AB 6
Langley, BC 6
Saskatoon, SK 5
Montréal, QC 5
Creston, BC 4
Sherwood Park, AB 4
Richmond, BC 4
New Westminster, BC 4
Abbotsford, BC 4
Coquitlam, BC 3
Maple Ridge, BC 3
Brampton, ON 3
North Vancouver, BC 3
Nanaimo, BC 3
Kelowna, BC 2
Port Moody, BC 2
Port Coquitlam, BC 2
Penticton, BC 2
Powell River, BC 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • rreillyy Rachel Reilly-Lilje (@rreillyy) reported

    @ShawInfo are you currently exp problems in Calgary? Cable is still down/

  • songbird72884 Min Ah the Raven (@songbird72884) reported

    @Shawhelp hi, is there an outage in Redcliff? I have no net, phone or tv and can’t seem to access the site due to a ‘security issue’, so can’t check there either

  • Msifeoluwatobi . (@Msifeoluwatobi) reported

    @Shawhelp Not only have I been paying for a service I haven’t been getting, your employee lied as well to my ears! You record your phone conversations right? Go listen to it

  • rtiterle Robert Titerle (@rtiterle) reported

    @Shawhelp correct... but if i select an package as an existing customer it says its not available in my area. If I apply FOR THE SAME SERVICE in the SAME LOCATION as a new customer - it happily lets me order it.

  • rtiterle Robert Titerle (@rtiterle) reported

    @Shawhelp ... and by the way - up until today, I was a Shaw supporter and was about to upgrade to a new package. Why do companies with good products resort to lies and misdirection? I don't get it. Kinda forces me to go for the Telus new customer deal...

  • MissTasi NeverFearTruth911 (@MissTasi) reported

    @Shawhelp @Kevin09968274 Why am I paying too dollar for NO SERVICE in the Champlain/ Killarney area. So MAD

  • ReneeDibbley Renee Dibbley (@ReneeDibbley) reported

    Thank you @Shawhelp for crediting my acct due to the almost 2 week no power issue, didn’t have to ask - emailed to inform of the gesture. Something @koodo refused to do in regards to me having to buy additional data during that time when I reached out.

  • NessetRandi Randi (@NessetRandi) reported

    @Shawhelp just had a 90 minute chat session with shaw support to arrange a service call. Could have been a 5 minute phone call. What an abysmally inefficient business process.

  • rtiterle Robert Titerle (@rtiterle) reported

    @Shawhelp Hey @ShawInfo or @Shawhelp again, same location, same service, but the web site says it's not available in my area. But it clearly is. The packages it then offers are all similar but at a much higher price. Why not just be straight up? Why lie?

  • paul_beaudry 🇨🇦Paul Beaudry🇨🇦 (@paul_beaudry) reported

    @Shawhelp Thanks, maybe so have bad luck but whenever I encounter a Shaw public wifi it always wants my shaw credentials which I don’t have because you don’t provide services to my street. I will watch closer for your free service.

  • GawlsUnlimited Chacha's Stan Account (@GawlsUnlimited) reported

    @Shawhelp is wifi down in Calgary area?

  • MarcOnP2R Marc (@MarcOnP2R) reported

    @Shawhelp I'm getting a lot of service interruptions today and it's affecting my ability to work from home. Are there service issues in the Burnaby Metrotown area?

  • StockBoy604 StockBoy604 (@StockBoy604) reported

    @Shawhelp My Shaw Blue Curve Cloud PVR has been acting weird, is there an update that can be pushed to my unit? Video is stuttering and sometimes sound disappears but only when playing back recordings not live Shaw signal

  • tslevi Tommy Levi (@tslevi) reported

    @Shawhelp is internet down in Vancouver? Lost my connection

  • MissNikkiDotCom 🇺🇦🌻 Nikki TAYLORSTAN Moody 🇺🇦🌻 (@MissNikkiDotCom) reported

    @Shawhelp getting an error when I try to watch anything recorded on PVR. Help? Both boxes in my home are doing this.

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