Shaw Outage Map
The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 147 |
| Vancouver, BC | 128 |
| Edmonton, AB | 88 |
| Surrey, BC | 55 |
| Winnipeg, MB | 19 |
| Toronto, ON | 18 |
| Langley, BC | 10 |
| Coquitlam, BC | 10 |
| Burnaby, BC | 10 |
| Victoria, BC | 8 |
| Montréal, QC | 8 |
| Richmond, BC | 6 |
| Creston, BC | 5 |
| Sherwood Park, AB | 5 |
| Airdrie, AB | 5 |
| Maple Ridge, BC | 5 |
| Red Deer, AB | 5 |
| New Westminster, BC | 5 |
| North Vancouver, BC | 5 |
| Abbotsford, BC | 5 |
| Medicine Hat, AB | 4 |
| Duncan, BC | 4 |
| Nanaimo, BC | 4 |
| Powell River, BC | 4 |
| Nelson, BC | 3 |
| Fort Saskatchewan, AB | 2 |
| Thunder Bay, ON | 2 |
| Okotoks, AB | 2 |
| Guelph, ON | 2 |
| Saskatoon, SK | 2 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
-
Chris Childs
(@Westendgonzo) reported
@Shawhelp do something about Shaw internet in Vancouver's west end. Constant erratic 5-10 minute drops in service are becoming really annoying. Community boards on Facebook and Reddit will show that literally hundreds of people are having this issue. FIX IT NOW
-
kels
(@queenofsheesh) reported
@Shawhelp get a ******* manager working that knows what they’re doing. Pay 200$ for trash service and even worse customer service. @bell coming for you !!!!
-
Winson Chen
(@snowneon) reported
@Shawhelp any reports outage around Stonebridge Saskatoon?
-
Saliwalido
(@saliwalido) reported
@Shawhelp is there an issue in Coquitlam? My cable TV keeps freezing.
-
Kate Woolley
(@katetakespics) reported
Nor should I have to spend tomorrow on the phone to unwind this mess with @ShawHelp and the collections company. But I will. There’s ZERO appreciation for customer time in this industry. Canadian Telecoms - we deserve better.
-
lini⁷
(@darlenebatoon) reported
@Shawhelp any wifi maintenance work in and around Bridlewood/Somerset area? our internet connection is down for an 1 hour now
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lini⁷
(@darlenebatoon) reported
@Shawhelp any wifi maintenance work in and around Bridlewood/Somerset, Calgary area? our internet connection is down for an 1 hour now
-
Alexis Somers
(@Kitsune__Alexis) reported
@ShawInfo It looks like there's an internet service outage affecting the City of Calgary. Any idea on when we can expect services to be restored?
-
Chris Gordon
(@FredNurke) reported
Good morning @Shawhelp, what is a "temporary video stream error"? I see others noting a cable outage in Port Coquitlam at least.
-
Alexis Somers
(@Kitsune__Alexis) reported
@ShawInfo It looks like there's an internet service outage affecting the City of Calgary. Any idea on when we can expect services to be restored?
-
ALRT
(@roachibugg) reported
@Shawhelp wifi down in Abbotsford? Been having issues all day. And off and on for the last week! Makes it hard to work 😔
-
Laurie Robertson
(@LaurieR35067295) reported
@Shawhelp Is there an outage in Hawkwood? Calgary.
-
Vic S. Maan
(@VSM0824) reported
@NickelPickel32 @Shawhelp @ShawInfo There's issues in Coq./PoCo area. It's on their website now.
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Adi Lally
(@adilally3) reported
@adaml968 @TELUS Do it cancel Telus join @Shawhelp I had have every regret joining Telus
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Chris Childs
(@Westendgonzo) reported
@Shawhelp It's been ongoing for over a month. Everytime I call, I get the same advice "turn your router off and on", but this is a neighborhood problem and everyone is being told the same thing. It's an infrastructure problem, not a customer equipment problem