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Shaw

Shaw Outage Map

The map below depicts the most recent cities worldwide where Shaw users have reported problems and outages. If you are having an issue with Shaw, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 114
Winnipeg, MB 28
Vancouver, BC 136
Toronto, ON 19
Edmonton, AB 84
Toronto county, ON 3
Winkler, MB 1
Surrey, BC 36
North Vancouver, BC 12
Duncan, BC 10
100 Mile House, BC 1
Nanaimo, BC 4
Fort Saskatchewan, AB 1
Victoria, BC 9
Richmond, BC 2
Red Deer, AB 7
Langley, BC 1
Courtenay, BC 1
Medicine Hat, AB 2
Kamloops, BC 1
Lethbridge, AB 2
Spruce Grove, AB 3
Selkirk, MB 1
Chestermere, AB 1
Beausejour, MB 1
Barrie, ON 1
Vernon, BC 2
Grande Prairie, AB 1
Chilliwack, BC 2
Maple Ridge, BC 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • RickAlsop
    Rick Alsop (@RickAlsop) reported

    @Shawhelp how long will the Internet be down? My busiest day of the month

  • MaryPChipman
    Ugabug (@MaryPChipman) reported

    @Shawhelp It's ONLY the TV box. I go on the apps on my TV & watch no problem. Our Internet is strong everywhere.

  • UpriseEdmonton
    Uprise Edmonton (Formerly Mixed Journalism) (@UpriseEdmonton) reported

    @Shawhelp Outage in Edmonton and surrounding towns! Please provide some sort of update.

  • RickAlsop
    Rick Alsop (@RickAlsop) reported

    @Shawhelp I an not a Rogers customer. They have no idea who i am.

  • ydfished
    HoopsfanAB (@ydfished) reported

    @Shawhelp I don’t know how many times this is over the years but you cannot let your simulcast/overide stuff come on when live sports are on. Missing the end of #zags on @KHQLocalNews cuz you guys are screw ups & @CRTCeng never punishes you for it. 😡😡😡😡😡😡😡

  • M_S_Fricker
    ️Mike Fricker 🇨🇦 Christian Priest AuDHD CPTSD☯🖖 (@M_S_Fricker) reported

    @ShawInfo @Rogers Things got worse. Especially your customer service.

  • jonismrnibs
    Jonathan (@jonismrnibs) reported

    I miss the coaxial days. Live sports are delayed so bad that sports apps notifications go off first @Shawhelp

  • Valomir
    Tyler ❄☕☃ (@Valomir) reported

    @Shawhelp hey pals, I my internet has ceased working a couple times tonight and I'm wondering if there is an outage near the community of Sunalta in Calgary. The modem light is solid white but neither my wifi or Ethernet produce internet. I have power cycled the modem.

  • Da_Big_Dogg
    Jason Silver (@Da_Big_Dogg) reported

    @Shawhelp what’s going on with your tv today??? My PVR recording keeps crashing, I’ve restarted and did a system refresh and still it’s an issue? Live tv is freezing. What gives????

  • bc_2030_vision
    bc_2027 (@bc_2030_vision) reported

    @Shawhelp Just ch 199 in Victoria . I just got thru on phone. Agent has worked with back office and confirmed the issue. Back office is escalating with channel provider. “THe Frame” Said it might take a day or two but should be fixed. Cheers.

  • truebusterflash
    Don T Beakunt (@truebusterflash) reported

    @Shawhelp As an fyi, Xfinity stream is not working

  • truebusterflash
    Don T Beakunt (@truebusterflash) reported

    @Shawhelp Your link says outages are unavailable. wtf?

  • smandaleeb
    Amanda B (@smandaleeb) reported

    @Shawhelp Hey Shaw, I've been waiting on hold for 3 hours to get through to Customer Service to tell you that your utility box is smashed and our business hasn't had internet or phone service all afternoon...

  • __guzzzzi
    Guzzzi (@__guzzzzi) reported

    @ACBgal @Shawhelp Hey! Did you fix it? Same problem here

  • MaryPChipman
    Ugabug (@MaryPChipman) reported

    @Shawhelp Now that there's no cable anymore, is the TV signal going to cut out whenever - like now? Our WiFi was fine.

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