Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 132
Vancouver, BC 93
Edmonton, AB 79
Surrey, BC 42
Toronto, ON 15
Winnipeg, MB 15
Victoria, BC 8
Burnaby, BC 8
Langley, BC 7
Airdrie, AB 6
Coquitlam, BC 6
Red Deer, AB 5
Medicine Hat, AB 5
Montréal, QC 5
Saskatoon, SK 4
Creston, BC 4
Sherwood Park, AB 4
Richmond, BC 4
New Westminster, BC 4
Abbotsford, BC 4
Maple Ridge, BC 3
Coquitlam, BC 3
Brampton, ON 3
North Vancouver, BC 3
Nanaimo, BC 3
Port Coquitlam, BC 2
Penticton, BC 2
Powell River, BC 2
Sidney, BC 2
Fort Saskatchewan, AB 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • Big_Nick92 Nicholas Evans (@Big_Nick92) reported from Duncan, British Columbia

    @Shawhelp just have a question a couple months ago upgraded to fiber gig l but after the slow internet issue that you guys were having recently my latency on my Xbox it went up to 81ms and it was only 39ms before

  • booksmackedMel Melissa (@booksmackedMel) reported

    @Shawhelp My internet just went down in Langley. Is it just me?

  • Roni_JDM Rhonda Inkster (@Roni_JDM) reported

    @Shawhelp my son is complaining that our internet is down again, wants to know why we are still using Shaw. I'm at work, can't help him ... Can you help me help him?

  • TheGEAK Gene Koesling (@TheGEAK) reported

    @Shawhelp we've had random, intermittent connection losses that last 15 seconds to 30 minutes for about six weeks. A Shaw tech came and checked our stuff, said our hardware & cabling is fine. I recently upgraded to fiber hoping it might help (it didn't) & it's no faster.

  • ryancoller Ryan Coller (@ryancoller) reported

    @Shawhelp good morning, is there any known issues in the Douglasdale area this morning? We are having some trouble connecting.

  • I_Am_The_Storm_ Heather Cook (@I_Am_The_Storm_) reported

    Dear @Shawhelp why does my internet suck so bad. Every day we have to restart it. Even your techs tell us there is nothing they can do because the problem isn’t in the house.

  • skullplanter You storming personification of an **** discharge (@skullplanter) reported

    @Shawhelp Net just went down in Lorette MB. Any idea what's up?

  • peeepeeblaze420 Bryan Warren Barrister (@peeepeeblaze420) reported

    @Shawhelp @shaw Did you know your internet is absolutely terrible and any customer still using it should switch? From my testings you have worse internet speeds than a public connection at Walmart! Crazy right?

  • gem_k_ Gem 🐝🐾 (@gem_k_) reported

    Would have been really nice to get some kind of notice about the overnight service outage of wifi, phone, and tv that's supposed to go from 10pm-6am @Shawhelp.

  • eobortolin Emmy OkazawaBortolin (@eobortolin) reported

    @Shawhelp I can’t tell you how much I can’t wait to no longer be a Shaw customer. I just didn’t think even closing my account would be this complicated or painful😡

  • TrevorBoller trevor boller (@TrevorBoller) reported

    Anyone who else’s Shaw Tv not work?? This is getting to be a problem. #shaw #YEG @Shawhelp

  • emtd44 Betty (@emtd44) reported

    @Shawhelp 2/2 couldn't fix the problem. My son in law came over and quickly saw on the shaw app where the pod device was and how to reconnect it. I realize this can happen but I didn't think it was an overly complicated problem.

  • pomcinco L Pomeroy (@pomcinco) reported

    @Shawhelp is there an outage in springbank?

  • samodb1 Slingin Sammy (@samodb1) reported

    @LindsayAlberta @Shawhelp Service just returned for us (12:40ish)...thanks for bringing this to Shaw's attention

  • eobortolin Emmy OkazawaBortolin (@eobortolin) reported

    @Shawhelp to add insult to injury when I replied that this was not an acceptable solution your agent simply HUNG UP ON ME. WAY TO GO @Shawhelp AMAZING CUSTOMER SERVICE👎🏻😡

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