Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 188
Edmonton, AB 139
Vancouver, BC 98
Surrey, BC 53
Victoria, BC 34
Winnipeg, MB 28
Toronto, ON 23
Coquitlam, BC 13
Medicine Hat, AB 9
Sherwood Park, AB 7
Saskatoon, SK 7
Langley, BC 7
Airdrie, AB 7
Nanaimo, BC 6
North Vancouver, BC 5
Kelowna, BC 5
Maple Ridge, BC 5
Montréal, QC 4
Coquitlam, BC 4
Richmond, BC 4
Port Moody, BC 3
Abbotsford, BC 3
Guelph, ON 3
West Kelowna, BC 3
Cochrane, AB 3
Red Deer, AB 3
Burnaby, BC 3
New Westminster, BC 2
Campbell River, BC 2
Comox, BC 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • DaGanjFather420 Ex GanjFather (@DaGanjFather420) reported

    @ImBaldingYerr @ShawInfo Fr let bruh do his ****!

  • ImBaldingYerr Ex ImBalding (@ImBaldingYerr) reported

    @ChrisLord92 @ShawInfo I just wanna hang with the homies

  • ImBaldingYerr Ex ImBalding (@ImBaldingYerr) reported

    Man, @ShawInfo you really doing your boy *****. It's the same problem every other month. I'm just trying to stream in peace

  • Benjamin_Laird Ben Laird Photo (@Benjamin_Laird) reported

    @Shawhelp Wireless receiver gets the signal from the router. In this case the router and Shaw receiver are only a metre apart.

  • JeffNa2 Jeff H (@JeffNa2) reported

    gotta wonder if Shaw's wifi feed has been utter trash for at least the past month, if not by design to have ppl switch to their new fibre service. coincidence? 🤔 @Shawhelp fix it or get off the pot... some of us are stuck at home working!!!

  • rollickster a m👀se (@rollickster) reported

    Anyone else in #WestVan lose audio with #ShawCable ? MR with @Shawhelp has been ghosting me for almost an hour so I dunno what’s going on Shaw’s Customer Support has deteriorated so badly

  • YouMe780 Akeem RW Ross (@YouMe780) reported

    @Shawhelp i think 🤔 the App version your using needs a update anyway I paid the bill my balance is zero can you ensure my service is restored and tell your collection people you have been compensated 2🌎21 Ensure your Loyal Customers get Substantially lucratively 🏦💰 paid 💰🏦

  • xoxo_calumhood Ashley (@xoxo_calumhood) reported

    @Shawhelp to be on hold for 45mins then told “our office closes at 10pm” is absolutely ridiculous. Both over the phone and chat refuse to speak with me as I’m not the account holder but my father who is the account holder does not speak English. Figure your customer service out.

  • DevonJHall Loud Mouth Brown Girl (@DevonJHall) reported

    WHY THE HELL DOES @Shawhelp MAKE IT SO HARD TO TALK TO A REAL PERSON?! I DON'T WANT TO USE MESSAGING, I WANT TO JUST TALK TO A PERSON WHO CAN HELP ME. UGH! I am so frustrated right now, and i KNOW in the scheme of things my not having tv is not a big deal, but damnit!

  • mcgillicullen Nelson (@mcgillicullen) reported

    Hey @Shawhelp my tv and internet are down, help! (Yep, I already unplugged power for 2 minutes for cablebox and modem, didn't do the trick)

  • KarlieMildraed KarlieMildraed (@KarlieMildraed) reported

    @TrevorBoller Call or use the @Shawhelp DM chat and discuss the problem and that you’d like a new replacement modem as yours is dropping too many times.

  • jeremitis Jeremy (@jeremitis) reported

    @Shawhelp How do I lower my bill but get the same great service? I pay too much. Help!

  • dphshrike4 paulh (@dphshrike4) reported

    @Shawhelp 152st 90ave west edmonton internet keeps dropping out and very slow when it is on

  • trevordennis Trevor Dennis (@trevordennis) reported

    Hey @Shawhelp Stupid Shaw email server keeps thinking that I am sending SPAM to my mother. I'm trying to forward a Safeway email to her about vaccine appointments! @SafewayCanada

  • AmethystAnswers Christina Workman - WP Contributor (@AmethystAnswers) reported

    @Shawhelp internet is down and sounds like half my neighbourhood is having the same issue. #mckenzietowne in #yyc no issues reported on support page. What’s going on?

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