Shaw Outage Map
The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Vancouver, BC | 284 |
| Calgary, AB | 222 |
| Surrey, BC | 163 |
| Edmonton, AB | 148 |
| Winnipeg, MB | 33 |
| Burnaby, BC | 27 |
| Coquitlam, BC | 25 |
| North Vancouver, BC | 21 |
| Toronto, ON | 20 |
| Victoria, BC | 19 |
| Red Deer, AB | 16 |
| Langley, BC | 16 |
| Montréal, QC | 11 |
| Coquitlam, BC | 11 |
| New Westminster, BC | 10 |
| Sidney, BC | 10 |
| Maple Ridge, BC | 10 |
| Port Coquitlam, BC | 9 |
| Sault Ste. Marie, ON | 9 |
| Sherwood Park, AB | 7 |
| Nanaimo, BC | 7 |
| Saskatoon, SK | 7 |
| Abbotsford, BC | 6 |
| Richmond, BC | 6 |
| Duncan, BC | 6 |
| Chilliwack, BC | 5 |
| St. Albert, AB | 5 |
| Nelson, BC | 5 |
| Parksville, BC | 5 |
| Thunder Bay, ON | 4 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
-
Steven Rowe 🇬🇧🇪🇺🇨🇦🏳️🌈
(@stevendrowe) reported
from
Surrey, British Columbia
@Shawhelp I don’t have time to keep going back and forth with you on outages, poor quality picture etc. We will call you of it happens again.
-
Eric Petersen
(@ericpet) reported
from
Edmonton, Alberta
Spending my morning cancelling my new @Shawhelp connection and it's not even hooked up yet. I always got right through to someone - till I called the cancellation line - now I've been on hold for 10 min and counting. Lots of unhelpful help, until now.
-
𝓜𝓲𝓼𝓽𝓮𝓻 ³¹⁶
(@mister3169) reported
from
Crossfield, Alberta
Shaw wtf @ShawInfo no internet sucks
-
Tom Beith
(@Tbeithnow) reported
from
Vancouver, British Columbia
@Shawhelp my cable does not run properly , freezes and I have no sound. I have tried to unplug and restart to no effect . Please help
-
Rosario
(@DekeyPetey40) reported
from
Port Coquitlam, British Columbia
@IanSeggie @Shawhelp I have the same package and no issues weird
-
Taylor Nicole Walker
(@iStayTaylored8) reported
from
Surrey, British Columbia
Damn @ShawInfo “25-30 minute wait time” my ass...been on hold for over an hour 😑😑😑
-
Ryan Veldkamp
(@RyanV86) reported
from
Sylvan Lake, Alberta
So frustrated with @Shawhelp today. Cable and Internet both went down for over an hour. Internet back at 50% speed and cable is still out. Earliest appointment for a tech to check it out is January 16th(!!). Service outages apparently get slotted into “standard” service calls 👎🏻
-
Eric Petersen
(@ericpet) reported
from
Edmonton, Alberta
@WillKon @Shawhelp Yeah, it is beyond frustrating. They confirmed there was an active connection here before we moved in, so I cancelled my other service. Now I'm wishing I stayed with Telus. I can't run my business for a week now. Or I can burn ALL my mobile data in a day. No other options.
-
Faulty
(@Line_Fault) reported
from
Strathcona County, Alberta
My Shaw internet has been bouncing up and down all morning. #shaw #outage @Shawhelp
-
Gatthew Mriffeth
(@mattgriffeth) reported
from
New Westminster, British Columbia
@LexLee91 @Shawhelp Seconding this. Same lack of service from my house in new west as well
-
Colin
(@ColinTwitchell) reported
from
Vegreville, Alberta
@2020CDNHockey @Canucks @NYIslanders @Sportsnet @PR_NHL @Shawhelp @CompBureau 720 p stream. Free streaming. Often not bad quality.
-
Eric Petersen
(@ericpet) reported
from
Edmonton, Alberta
@AceNasir @Shawhelp @TELUSBusiness I was leaving them for quality issues (and I had #telusfibre). Maybe I need an independent provider.
-
Angie Hung 🦄#BB21nicole🦄
(@ahung) reported
from
Calgary, Alberta
Wow that was tough to watch again. Good news: Uograding my @Shawhelp Shaw equipment to #bluecurve tomorrow. Bad news: Losing all my recordings so had to watch @CBSBigBrother #bb21 finale 1 last time. Hard to watch for a few reasons but also best reality TV ending ever! #NicoleAFP
-
Gerald Brandt
(@GeraldBrandt) reported
from
Winnipeg, Manitoba
@skywisefahr @Shawhelp @ShawInfo Tech showed up at 2, and left at 6:30. They had a problem multi-homing 3 static IPs to a single mac address. They fixed it, but with the problems I decided to add more ethernet cards to the firewall rather than multi-home.
-
Dwayne Krywulak
(@dkrywulak19) reported
from
Calgary, Alberta
@Shawhelp really second guessing if I should continue service. Trying to deal with billing now for 3 days. Just spent 30 minutes being told by a CSR that I’m trying to confuse her. My apologies, didn’t know I’m suppose to train your staff to answer simple questions. #FACTS