Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 216
Vancouver, BC 203
Edmonton, AB 170
Surrey, BC 103
Winnipeg, MB 44
Toronto, ON 34
Coquitlam, BC 24
Saskatoon, SK 17
Victoria, BC 16
Sherwood Park, AB 13
Sault Ste. Marie, ON 12
Nanaimo, BC 12
Red Deer, AB 11
Richmond, BC 9
Burnaby, BC 8
Abbotsford, BC 8
Langley, BC 7
North Vancouver, BC 7
New Westminster, BC 6
Lethbridge, AB 6
West Kelowna, BC 6
Coquitlam, BC 5
Thunder Bay, ON 5
Mississauga, ON 5
Port Coquitlam, BC 5
Montréal, QC 4
Brampton, ON 4
St. Albert, AB 4
Creston, BC 4
Blairmore, AB 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • Daughterforaday Elizabeth Shewchuk (@Daughterforaday) reported

    @Shawhelp Can't login to account what gives?

  • WillMorr1 W L-Mo (@WillMorr1) reported

    @Shawhelp Myshaw is still down. Wth?

  • SharlaO99 Sharla (@SharlaO99) reported

    @Shawhelp Recently added Crave to my lineup. It freezes and restarts several times in an hour long program. Any known issues? Or how to resolve the problem? Thanks.

  • kianconcert Kian Concert (@kianconcert) reported

    @Shawhelp Seriously, contacted them earlier about our cable going out, they said we'll look into it and then nothing until the good night folks. That's great customer service. If I did that at work I would be fired!

  • DevonJHall Loud Mouth Brown Girl (@DevonJHall) reported

    @blackishabc except that it's completely unwatchable because of @Shawhelp's buffering issue

  • cishirtle s (@cishirtle) reported

    I’m burning cell data because my Internet is so slow - it’s dial up speed! So, I pay 250 a month for slow internet, poor TV reception and no service.... can @TELUSsupport help me out? Bundle my phone, TV, internet and security? Because @Shawhelp doesn’t seem to want to help

  • JasonLe26314305 Jason Lee (@JasonLe26314305) reported

    @Shawhelp Missed my work today because Shaw could not come up with a fix for my internet. Shaw internet will go down without a warning and their customer service ignores you.

  • ryan15669565 ryan (@ryan15669565) reported

    @Shawhelp Ok, and I can’t log into my online acct. It just says an unexpected issue has occurred...

  • KSinclairMusic Keith Sinclair (@KSinclairMusic) reported

    @Shawhelp @merhaylamlee Same issue here! Glad to see I’m not the only one.

  • JasonLe26314305 Jason Lee (@JasonLe26314305) reported

    @Shawhelp Shaw down again in south surrey.

  • foggyhighway Foggy Highway Studios (@foggyhighway) reported

    Since @ShawInfo hiked my monthly internet fees +$40 in 2021, and technical support has degraded to the point of unusable, I think it's may be finally time to migrate away from Shaw. Looking for recommendations for Internet Service Provider in Lower Mainland/Fraser Valley? #YVR

  • cishirtle s (@cishirtle) reported

    I’ve literally spent over $30k on Shaw services over the years & can’t get any support - I had a similar issue 5 years ago when my cable line was cut at the telephone pole accidentally by work crews & it took two weeks to rectify @Shawhelp @ShawInfo

  • animator_Ed Eddie Moreno (@animator_Ed) reported

    @Shawhelp Raising prices I see, Time to jump ship to Novus. Greed, is a bad look

  • JasonLe26314305 Jason Lee (@JasonLe26314305) reported

    @Shawhelp Shaw internet has been down almost every other morning in surrey since last week. Please tell us beforehand when services will be down so we can at least expect it. This is super frustrating for people who are working at home and for students as well.

  • MylesLHC IG: MylesLHC (@MylesLHC) reported

    Man never again am I signing up with @Rogers, been a customer since '03 and still no real savings deals. "You're on the best plan sir." Hey @ShawInfo @ShawHelp I heard you got better deals for existing customers. Let's Work.

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