Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• Jonathan Mason (@masonstcc) reported 13 minutes ago

  @Shawhelp There is a special event on the WWE network at 9am on this Thursday. I can't find it to PVR it and I'll be at work. Any assurance that WWE Crown Jewel 2021 will be on WWE Network in Canada at advertised time? It isn't showing in listings as of last night.

• Dee Duquette (@deestazzy) reported 19 minutes ago

  @Shawhelp Outage in Drayton Valley how much longer? And don't give me the white wash talk. Be real and explain what's occurred and why it's taking so long to repair? Thank you

• Sayshal (@Sayshal) reported 19 minutes ago

  @Shawhelp 4 years as a shaw customer and I upgrade to Fibre+ only to find out port forwarding is basically not possible anymore. Tech support said they won't help. Very unimpressed.

• Cinnamon (@Cinnamo02380678) reported 22 minutes ago

  @Shawhelp You might wantcto fix your Food Network channel. It pixilating and crapping out

• MortTheBird (@MortTheBird) reported 24 minutes ago

  @Shawhelp any cable issue in the Lower Mainland? Getting a black screen on some channels but not others with Blue Curve.

• Shaun aka Glassy (@ShaunGl) reported 27 minutes ago

  @munch34m @Shawhelp Funny, 7 others told me the same damn thing. Modem swap out, that’s it.

• Matt (@albertarulez) reported 27 minutes ago

  @Huphoi1 @Shawhelp Best there is. I have NEVER had a problem with Shaw help. Unlike the USELESS Telus goofs

• Huphoi (@Huphoi1) reported 34 minutes ago

  @Shawhelp Your service members have admitted to coming and replacing our router, knowing it won’t fix the issue. That’s not “wanting to help”

• Abhishek (@abhishekshaw401) reported 35 minutes ago

  @Shawhelp is there an internet outage in Calgary SW?

• Calgary Bigfoot (@Calgary_Bigfoot) reported 37 minutes ago

  @Shawhelp anyone else in #Acadia reporting internet connectivity issues?

• CalloutKing (@KalloutKing) reported 38 minutes ago

  @ShawInfo What the f**k are you talking about, you guys can’t even provide the basic service we all pay for. You rip customers off every day. If you cant provide the service there needs to be reimbursement for every time you can’t. Imagine getting in your car and it only works sometimes

• 👻DeadmanEmsland (@DeadmanEmsland) reported 38 minutes ago

  Hey @ShawInfo @Shawhelp can you make a collective effort and not have my internet go from bad to worse in over a month. Tired of dealing with this BS.

• Dustin (@DPernitsky) reported 39 minutes ago

  @Shawhelp I’ve reset it multiple times, probably at least once a week and the problem persists.

• reidgm (@reidgm) reported 40 minutes ago

  @Shawhelp And can’t login using the My Shaw app either. Same type of problem.

• Huphoi (@Huphoi1) reported 41 minutes ago

  @Shawhelp Your customer service is absolute garbage. Fronting like you guys actually help

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