Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 287
Calgary, AB 242
Edmonton, AB 199
Surrey, BC 140
Toronto, ON 102
Winnipeg, MB 49
Coquitlam, BC 33
Burnaby, BC 19
Saskatoon, SK 18
Victoria, BC 17
Brampton, ON 15
North Vancouver, BC 14
Sherwood Park, AB 14
Langley, BC 14
Coquitlam, BC 13
Nanaimo, BC 12
Port Coquitlam, BC 12
Richmond, BC 12
Abbotsford, BC 11
Montréal, QC 10
Red Deer, AB 9
Mississauga, ON 9
Thunder Bay, ON 8
Sault Ste. Marie, ON 8
Kitchener, ON 8
Maple Ridge, BC 7
Duncan, BC 7
Lethbridge, AB 6
West Kelowna, BC 6
Port Moody, BC 6

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • Nelson95794956 Nelson (@Nelson95794956) reported

    @ShawInfo the absolute worst ******* cable/internet company out there. I am disgusted with your product, your horrible service and customer support. You manually turn my internet off because your support staff can’t understand English. I’m am now 90 minutes with no internet.

  • Christianna_99 Christy Anna (@Christianna_99) reported

    @ShawInfo i need some help please??

  • dlady2012 LadyD (@dlady2012) reported

    @Shawhelp Thanks, my issue was expidiated 3 days ago? Really frustrating

  • Togunnariwo Tope (@Togunnariwo) reported

    @Shawhelp Here’s how you can help me. Have Shaw Mobile return my money. They’ve been holding on to my money for seven months.

  • mareannel Mareanne (@mareannel) reported

    @Shawhelp Would have been nice to be given some advance notice that all shaw services would be down for maintenance from 11 pm to 5 am. This is all over BC. Sooooo frustrated.

  • OkBoomerkin Pook (@OkBoomerkin) reported

    ok @Shawhelp now im really irked. Cancelled my mobile account back in Jan was told id get my deposit back by mail. Fast forward to now. No refund. So i dig up my acct # and go into the store. "we cant help you". why the frick you here then? NEVER AGAIN. #Scammed

  • SeditiousMe Seditious Me (@SeditiousMe) reported

    I would love to get rid of my house phone but our cell reception is so bad in my area that calls drop when I enter my neighbourhood. @Telus told me years ago when I had a cellphone with them, that this was my problem, which is one reason we switched to @ShawInfo. Rude. (2)

  • Christianna_99 Christy Anna (@Christianna_99) reported

    @ShawInfo I'm needing help please

  • HybridTheory006 Hybrid🇨🇦 /Be Calm Be Kind Be Safe/ (@HybridTheory006) reported

    Big shout out to #shawcable for great customer service and prompt installation. After 3+ hours of hold time and total lack of service or response from @TELUS over 3 weeks, @shawinfo had our internet for work up and running in less than 24 hours from first call to job complete.

  • Irelands_The M Ireland (@Irelands_The) reported

    @ShawInfo what is the deal with your super unstable internet in Medicine Hat for the last few days? I'm just about ready to rage-switch carriers!

  • retsbewm (•ิ_•ิ) (@retsbewm) reported

    @ShawInfo is Shaw internet down? We have had no service for the last 45 minutes.

  • purrrrrlicious JN (@purrrrrlicious) reported

    @Shawhelp Why does A&E never work or super pixelated?

  • goodgurluknowit Kyle Kaibigan (@goodgurluknowit) reported

    @ShawInfo FIX YOUR SHIZZZ

  • j3nnnxo Jennifer Rose (@j3nnnxo) reported

    Pretty annoying that @ShawInfo told me 3 weeks ago I'd be able to self install my internet at my new house now after an hour talking to tech support seems they were wrong??? Why do I bother with Shaw anymore!

  • Nelson95794956 Nelson (@Nelson95794956) reported

    @Shawhelp Crooks stealing money from people. I call to tell them I’m switching companies in two weeks and you turn my internet off instantly. Go **** your self @Shawhelp @ShawInfo you thief

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