Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 141
Vancouver, BC 94
Edmonton, AB 85
Surrey, BC 48
Winnipeg, MB 22
Toronto, ON 19
Coquitlam, BC 11
Langley, BC 7
Victoria, BC 7
Burnaby, BC 7
Medicine Hat, AB 6
Airdrie, AB 6
Richmond, BC 5
Saskatoon, SK 5
Red Deer, AB 5
Montréal, QC 5
Abbotsford, BC 4
Maple Ridge, BC 4
Sherwood Park, AB 4
North Vancouver, BC 4
Creston, BC 4
Coquitlam, BC 3
New Westminster, BC 3
Nanaimo, BC 3
Courtenay, BC 2
Kelowna, BC 2
Port Moody, BC 2
Port Coquitlam, BC 2
Penticton, BC 2
Powell River, BC 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • ghostcatbce GhostWarrior⚔ 🇨🇦 (@ghostcatbce) reported

    @Shawhelp Help! I turned on my TV & I get you aren't subscribed messages & no sound. Da heck is going on? It was working fine yesterday.

  • BACullenyyc Bruce Cullen (@BACullenyyc) reported

    @Shawhelp - make that all channels showing as not subscribed, but the guide shows them as subscribed What gives? #Help

  • juniordog ClintHollinger (@juniordog) reported

    @Shawhelp Thanks! It’s a TV issue. Just need an A34 or A35 command sent to his box but the first rep did not have the ability to send that command from CBS. Sent to another line for support. Waiting an additional 30 more minutes.

  • CrazySteveC Steve (@CrazySteveC) reported

    Fix your ******* services or give a ******* refund @Shawhelp

  • Canadaguy4 Canadaguy (@Canadaguy4) reported

    @Shawhelp CALL AND SPEND 6 HOURS WAITING FOR A BOTT TO SEND YOU CRAP SCRIPTED MESSAGE

  • BarbieriRuth Ruth Barbieri (@BarbieriRuth) reported

    Hey @ShawInfo still have no cable and this is the third day of no internet stability. Our contract expires soon…

  • SueSchulmeister Susan Schulmeister (@SueSchulmeister) reported

    @Shawhelp Can you confirm outage on 800 Ranch Estates Place NW, Calgary along with expected time to resolve?

  • SharylJansPhoto Sharyl Jans (@SharylJansPhoto) reported

    @ShawInfo I just want to tell you that your website for online shopping and searching for plan options sucks! I find nothing but go into a store. What’s the point of your website? I just want info on internet only. Your cable is getting way overpriced!

  • uaso3 Shawn (@uaso3) reported

    So @shawinfo and @shawhelp I’ve been in a wal mart location for 3 hours on the phone with your reps trying to get a cell phone. Completely unacceptable customer service Shaw. The people at wal mart are being super helpful but you keep giving them the run around

  • smconnor007 Sean (@smconnor007) reported from Calgary, Alberta

    Wow @Shawhelp @ShawInfo !! You make it very difficult to work from home. As a internet provider you dropped the ball too many time in January, and it’s getting worse. I have to reevaluate the service in my neighbourhood.

  • mrhof777 Steven Hoffort (@mrhof777) reported

    @Shawhelp Refresh has not worked and is not working. And get stuck on hold with you guys for an infinite time.

  • William81724157 William (@William81724157) reported

    Hey @Shawhelp why are my HD channels not working. Edmonton. Raucous clairs. T5z3v2

  • sunnyni31 Sunny (@sunnyni31) reported

    @Shawhelp My WiFi is not working since 4am today!!! And nobody is picking up the phone to solve the problem!

  • northvanthrift1 @northvanthriftscore (@northvanthrift1) reported

    Hey #northvan peeps, who’s having problems with their Shaw PODS? Mine have been down for 2 days and @shawhelp has no ETA on the fix #shawpods #shawgateway

  • rellaknight Cindy Knight (@rellaknight) reported

    @Shawhelp Still having problems in Fort Sask!

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