Shaw Outage Map
The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Vancouver, BC | 319 |
| Calgary, AB | 254 |
| Edmonton, AB | 206 |
| Surrey, BC | 177 |
| Winnipeg, MB | 51 |
| Toronto, ON | 36 |
| Burnaby, BC | 28 |
| Victoria, BC | 24 |
| North Vancouver, BC | 21 |
| Coquitlam, BC | 20 |
| Red Deer, AB | 15 |
| Sault Ste. Marie, ON | 14 |
| Saskatoon, SK | 14 |
| Langley, BC | 14 |
| Sherwood Park, AB | 11 |
| New Westminster, BC | 11 |
| Sidney, BC | 10 |
| Port Coquitlam, BC | 10 |
| Coquitlam, BC | 9 |
| Montréal, QC | 9 |
| Maple Ridge, BC | 9 |
| Abbotsford, BC | 9 |
| Lethbridge, AB | 8 |
| Richmond, BC | 8 |
| St. Albert, AB | 7 |
| Nanaimo, BC | 7 |
| Mississauga, ON | 6 |
| West Kelowna, BC | 6 |
| Chilliwack, BC | 5 |
| Creston, BC | 5 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
-
ravenfire
(@RavenFire1) reported
@Shawhelp Yup, had a technician on site yesterday, and today went through all the steps. The online chat tech confirmed issues in my area.
-
JeffScharer
(@SantosLHalper) reported
from
St. Andrews, Manitoba
@Shawhelp what is going on with Cable service? The channel guide comes up no problem, but all I get is a black screen when I tune in
-
patrina Billing
(@trinabilling) reported
@Shawhelp Why is your service always crappy? Pixilated channels, frozen programs, internet dropping at the drop of a hat, you all need to make things better, many work from home and can't afford the down time...
-
Kris Meador
(@meadorsmusings) reported
@Shawhelp Is there a service outage in SE Edmonton - Tamarack area near 17st? Our internet is out and can’t figure out why. Thanks. #yeg
-
YVR BlueJays Fan
(@set921) reported
@Shawhelp Every single comment on the app store says the same thing: white screen with just Chat and Support at the bottom. Not unique to me.
-
THE ATHLETE ARTIST
(@CarlingJackson) reported
@Shawhelp Lol and be yelled at by a 3rd misogynistic rep who refused to help? Yeah, no.
-
Thomas Harrison
(@TJHarrison63) reported
@Shawhelp is there an outage in St Albert, Campbell Rd area?
-
Tyler
(@TMHellard) reported
@Shawhelp is the internet down in Silver Springs?? Have reset my router twice, modem three times and no good.
-
Scott Pay
(@ScottPay4) reported
@Shawhelp suddenly lost connectivity due to yet another outage! And I see on your website there’s another scheduled for tomorrow. That paired with the almost daily need to reboot my modem just to get the internet to work properly, is why I’ll be contacting Telus tomorrow.
-
Bryan Leitch
(@Bryan_Leitch) reported
@payne_cc @Shawhelp I’m just telling you it’s a bandwidth issue with BlueCurve that they refuse to fix. I’m not telling you to watch on your phone.
-
ravenfire
(@RavenFire1) reported
@Shawhelp any issues in the varsity area of Calgary? Online chat said there was earlier, but I don't see any status updates on the outages page.
-
Mrs. K ♓
(@MomKP22) reported
@Shawhelp I sent PM. No cable or internet service this morning? Why?
-
Shane Kuhn
(@inFokusDesign) reported
@Shawhelp great night for your feed to be garbage, during the Oilers playoffs. Thanks
-
Darrin Hnidan
(@MrHnidan) reported
@Shawhelp So our internet goes down, the tech support guy tells me to unplug a few cables (which didn’t work) and then tells me a tech can’t come out until at least Friday?! Unacceptable, maybe one of your competitors values our business more
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Sourav Aggarwal 🇺🇦
(@theSouravAgg) reported
@Shawhelp your website says the internet outage in New West, BC has been resolved but the internet is still not working. Postal code V3M6X9.