Shaw Outage Map
The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 130 |
| Vancouver, BC | 94 |
| Edmonton, AB | 80 |
| Surrey, BC | 42 |
| Winnipeg, MB | 17 |
| Toronto, ON | 15 |
| Coquitlam, BC | 8 |
| Burnaby, BC | 8 |
| Victoria, BC | 7 |
| Medicine Hat, AB | 6 |
| Red Deer, AB | 6 |
| Airdrie, AB | 6 |
| Langley, BC | 6 |
| Saskatoon, SK | 5 |
| Montréal, QC | 5 |
| Creston, BC | 4 |
| Sherwood Park, AB | 4 |
| Richmond, BC | 4 |
| New Westminster, BC | 4 |
| Abbotsford, BC | 4 |
| Coquitlam, BC | 3 |
| Maple Ridge, BC | 3 |
| Brampton, ON | 3 |
| North Vancouver, BC | 3 |
| Nanaimo, BC | 3 |
| Kelowna, BC | 2 |
| Port Moody, BC | 2 |
| Port Coquitlam, BC | 2 |
| Penticton, BC | 2 |
| Powell River, BC | 2 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
-
Clement Fandango
(@ClemFandangro) reported
@Shawhelp woke up this morning with my internet still not working because Shaw's DHCP servers refusing to hand out an IP address which is not allowing me to work... Why is it okay to be without a service that I pay for for over 12 hours?
-
kidt
(@kirbytran) reported
@Shawhelp is there a tv/internet outage in Nolan Hill Calgary?
-
Kim
(@dokken71) reported
@Shawhelp Hello Jay. I’ve been on chat for 90 mins going in circles and am ready to sob. My husband died two weeks ago today after a short brutal 3 month battle with cancer after never being sick a day in his life. 2nd time in 1 mth w/worst cust svc for mom in law
-
Tamara Konrad
(@tamarakonrad) reported
from
Edmonton, Alberta
@Shawhelp internet outage for over an hour now in SE Edmonton- what’s up?
-
Cormie
(@Cormie613) reported
@ShawInfo is the worst. 0/100
-
Kim
(@dokken71) reported
@ShawInfo OMFG WORST CUSTOMER SERVICE EVER!!!! Trying desperately to set up preauth on my mother-in-law’s account. My husband/her son died two weeks ago today and she is elderly and disabled but they are 100% unwilling to help. I have BEGGED for a supervisor call back 8 times
-
Mark Cassano
(@marcus_ano) reported
25 years with @Rogers, good bye. I hope to never deal with you again - of course, that's unlikely as I am a happy @Shawinfo customer. Please don't ruin their excellent customer service.
-
R y a n
(@Tortacular) reported
@Shawhelp there's no service issues listed in Saskatoon, but my internet has been down for the last hour since I got up. Is there something I should know?
-
Jess
(@DawghausX3) reported
@Shawhelp I'm not in the Killarney neighborhood, is the outage more widespread than that?
-
R y a n
(@Tortacular) reported
@Shawhelp my internet in Saskatoon had gone down multiple times this morning. No outage listed. Any idea why this would be the case?
-
Kari Herman
(@karhermy) reported
@Shawhelp hi. Is there an issue in south Calgary? I have no signal w/ my cable. Thx
-
Who?
(@owlacoustic) reported
@Shawhelp Currently affected by an outage with no updates for over 3 hours. INC1046043. Any timeline on this or just wish upon a falling star?
-
Jess
(@DawghausX3) reported
@Shawhelp internet outage in Calgary?
-
CalgaryObserver
(@VMartel1) reported
@ThaRealDill1 @Shawhelp Thank you for that info. Help from Shaw is non-existent.
-
¡No soy un ****** regular!
(@TexasEd) reported
@Shawhelp what is happening here in Summerland? Intermittent signal fades.