Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 284
Calgary, AB 212
Surrey, BC 158
Edmonton, AB 130
Winnipeg, MB 32
Burnaby, BC 27
Coquitlam, BC 25
North Vancouver, BC 21
Toronto, ON 20
Victoria, BC 18
Red Deer, AB 16
Langley, BC 16
Sidney, BC 11
Montréal, QC 11
Coquitlam, BC 11
New Westminster, BC 10
Maple Ridge, BC 10
Port Coquitlam, BC 9
Duncan, BC 7
Saskatoon, SK 7
Richmond, BC 7
Abbotsford, BC 7
Sherwood Park, AB 7
Nanaimo, BC 6
Sault Ste. Marie, ON 6
Powell River, BC 5
Chilliwack, BC 5
St. Albert, AB 5
Nelson, BC 5
Thunder Bay, ON 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • Noosiekins Vanessa (@Noosiekins) reported

    Way too late to stay up and deal with tech support over at @Shawhelp though.

  • StayCal20699501 𝕊𝕥𝕒𝕪 ℂ𝕒𝕝𝕞 (@StayCal20699501) reported

    @Shawhelp well over twenty minutes and the only thing Shaw help did was send me a link to a chat where I was the only one there. This seems to be how Shaw Help works now because this is what has happened the past three times I tried to get help. Good luck if you need help.

  • djice8000 🖕 (@djice8000) reported

    @Shawhelp so I raise my Internet to 1gbps speeds and now I get maybe 500 to 700mbps .so if I lower it down to 300 will say ,will I accually get the speeds I pay for ?

  • rakramer79 AK (@rakramer79) reported

    @Shawhelp hey guys it looks like the 4K channels are frozen? Both TSN and Sportsnet appear to be stuck (you can hear audio but no video) Reset my box but didn’t help.

  • MeanLeaf Mean Leaf (@MeanLeaf) reported

    @winpegal @ShawInfo Yea, three seperate multiple hour maintenances in less in a month. Glad I never got a contract, it's ridiculous.

  • CuriousCDNKat Curious Kat (@CuriousCDNKat) reported

    @Shawhelp Oh yes, we’ve unplugged everything, rebooted via main gateway modem box, rebooted via app. TV still freezes, crashes, channel not available error, pvr shows disappear from list, can’t be played, or crash multiple times while watching. We’ve replaced tv box already, no fix.

  • iamjanetpetilla anet_petil (@iamjanetpetilla) reported from Winnipeg, Manitoba

    @Shawhelp hi is there an internet outage in Winnipeg? Postal code is R3Y

  • OrderoftheAtom ImNotCrazy (@OrderoftheAtom) reported

    @Shawhelp It's excruciating getting the basics thrown in my face every time I ask Shaw for help. You guys need higher level support for people who know what they are talking about. Oh well, the tech you are sending tomorrow may be able to tell me why my services started working again.

  • theteapixie 😷 💉💉✨infinitea✨ (@theteapixie) reported

    @Noosiekins @Shawhelp Our signal cuts out.

  • uYnoskcaJ Noskcaj (@uYnoskcaJ) reported

    @Shawhelp Internet is intermittently cutting on and off. Is there an issue in the Greater Vancouver area?

  • sk2bc67 Randy Forbes (@sk2bc67) reported

    @Shawhelp hey folks. I am a shaw customer from Canada and have purchased a place in Mexico. Will my shaw cable work on my TV down here

  • scottdellinger Scott Dellinger (@scottdellinger) reported

    @Shawhelp Any outages in the Valley Ridge, Calgary area? My internet has been up/down all morning. Currently down.

  • CuriousCDNKat Curious Kat (@CuriousCDNKat) reported

    @Noosiekins @Shawhelp Same here. Multiple issues with #shawcable. Tv channels, pvr, all dysfunctional…again/still. Lower mainland BC

  • mschoenhardt Marcel Schoenhardt (@mschoenhardt) reported

    @Shawhelp The past few weeks I've had glitches in my TV signal every ~30-45s or so. They are replicated if I rewind & replay the feed. It's present on a few channels, but much more noticeable on @Sportsnet. Any ideas?

  • tashavancity NL (@tashavancity) reported

    @Shawhelp is there an outage in West Vancouver?

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