Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 329
Calgary, AB 260
Edmonton, AB 196
Surrey, BC 186
Winnipeg, MB 46
Toronto, ON 39
Burnaby, BC 27
Victoria, BC 23
Coquitlam, BC 23
North Vancouver, BC 22
Coquitlam, BC 16
Saskatoon, SK 15
Langley, BC 14
Nanaimo, BC 12
Sault Ste. Marie, ON 12
Port Coquitlam, BC 11
Richmond, BC 11
Red Deer, AB 11
New Westminster, BC 10
Abbotsford, BC 10
Sherwood Park, AB 10
Maple Ridge, BC 9
Lethbridge, AB 8
Chilliwack, BC 7
Montréal, QC 7
Thunder Bay, ON 6
West Kelowna, BC 6
St. Albert, AB 5
Creston, BC 5
Sidney, BC 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • MarleneCorp Mar (@MarleneCorp) reported

    @Shawhelp Any update on the outage in shawnessy?

  • dreamcgowan dreamcg (@dreamcgowan) reported

    @Shawhelp Grandparents having cable issues in Chilliwack, any idea? Box seems okay but won’t connect to TV :( Thanks!

  • nilomanalo Nilo Manalo (@nilomanalo) reported

    Anyone experiencing slow internet from @ShawInfo albeit router has been reset?

  • ConnollyTate Connolly TM (@ConnollyTate) reported

    @Shawhelp Hey there, currently experiencing an interruption of Internet and phone service in the London Road area of #Lethbridge, AB. Any confirmation of that, or an expected time for return of service? Thanks!

  • ddgrunau Daryl Grunau (@ddgrunau) reported

    Fingers crossed that @Shawhelp replies with a fix soon. Family movie + pizza night is gonna be difficult sans internet

  • isthatpaycen Paycen Sparklingeyes (@isthatpaycen) reported

    @Shawhelp my internet always goes down and I’m paying you guys too dollar for fast speeds. Can I get a discount?

  • ddgrunau Daryl Grunau (@ddgrunau) reported

    Anyone else in #yxe having @Shawhelp internet issues? I seem to have lost all internet to my router

  • Michael_Victory Mike Victory (@Michael_Victory) reported

    @Shawhelp can you please comment on a possible outage in maple ridge? We are without service. ETA?

  • dr_bils bils (@dr_bils) reported

    @Shawhelp Hello, my business phone and internet seem to be down. Can you help?

  • tbrown791 tessa (@tbrown791) reported

    @Shawhelp any Edmonton outages being reported? My internet has been down for a few minutes

  • Aerialslayer Aerialslayer (@Aerialslayer) reported

    @Shawhelp What do you think I've been doing. Shaw never wants to seem to help.

  • BCTrucker1 BCTrucker (@BCTrucker1) reported

    @Shawhelp It’s all the games I care about when away from home. I’m still a BC customer, I should get BC programming?

  • Aerialslayer Aerialslayer (@Aerialslayer) reported

    Ugh!! Still having issues with streaming!! @ShawInfo why does this happen twice a year for months!!!!

  • Goalie66191779 Is that so? (@Goalie66191779) reported

    @Shawhelp Why when I travel around and my wifi says connected to Shaw open it never works

  • idledmuse Andrew Cunningham (@idledmuse) reported

    @Shawhelp DM’d you folks with an internet outage report…McKenzie Lake, Calgary.

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