Shaw Outage Map
The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 131 |
| Vancouver, BC | 93 |
| Edmonton, AB | 80 |
| Surrey, BC | 44 |
| Winnipeg, MB | 18 |
| Toronto, ON | 15 |
| Coquitlam, BC | 8 |
| Victoria, BC | 8 |
| Burnaby, BC | 8 |
| Medicine Hat, AB | 6 |
| Red Deer, AB | 6 |
| Airdrie, AB | 6 |
| Langley, BC | 6 |
| Montréal, QC | 5 |
| Coquitlam, BC | 4 |
| Saskatoon, SK | 4 |
| Creston, BC | 4 |
| Sherwood Park, AB | 4 |
| Richmond, BC | 4 |
| New Westminster, BC | 4 |
| Abbotsford, BC | 4 |
| Maple Ridge, BC | 3 |
| Brampton, ON | 3 |
| North Vancouver, BC | 3 |
| Nanaimo, BC | 3 |
| Kelowna, BC | 2 |
| Port Moody, BC | 2 |
| Port Coquitlam, BC | 2 |
| Penticton, BC | 2 |
| Powell River, BC | 2 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
-
lini⁷
(@darlenebatoon) reported
@Shawhelp is there an outage around sw calgary? no service for 24 hours now
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Neil Gilbert 🇨🇦🇦🇺
(@NeilGilbert) reported
Rogers bore the brunt of rage when their network went down. @Shawhelp should feel the same with the multiple day situation in #yyc . No website updates. No ETA for a fix. Anyone else struggling with Shaw internet issues?
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Chris Childs
(@Westendgonzo) reported
@Shawhelp Well, tech support came by, ignored what I said about community complaints, told me there were loose connections, he took a face plate off the wall and fiddled with a screwdriver. And absolutely nothing has changed. It keeps dropping out at the same time, late afternoon...
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Jollean Willington
(@JWillington1) reported
Nearly 4 hrs on phone with @Shawhelp tech & billing = Zero help & arguments - for real. Turns out 2 way splitter was put in upside down in 2019! They have Zero records of my support or service calls. Refused to connect me with supervisors #ShawNoGo I'm moving to @TELUSsupport
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Andrew Ernst
(@AndrewErnst) reported
@Shawhelp yo my internet is down in high park Edmonton
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Just Nels
(@YNGNELs) reported
@Shawhelp please stop mailing and emailing me to come back to your business. you can't even service my building. please stop pestering me
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Ian Robertson
(@IanRVic) reported
@Shawhelp I was just advised 5-7 business and likely up to 30 calendar days on a call with an enterprise rep for a sip service change (enabling LD) - our client is extremely ticked
-
Kirsten Opdebeck
(@hipchic99) reported
@Shawhelp Outage in Rutherford, any ETA? #YEG
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Christopher Doyle
(@chrisdoyle78) reported
@Shawhelp @LisaAnnDoyle There is nothing on that page about the issues in Chinook Park. This has been going on for 3 days now.
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Andie.
(@AndieFB) reported
@Shawhelp Trying a couple different resets. Problem is more so customer service at this point.
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Ian Robertson
(@IanRVic) reported
@Shawhelp I spoke to my rep at Telus and the exact same request is done on the same phone call and takes 10 minutes or less... someone at Shaw who cares enough to solve problems and not queue things would be appreciated - DM me for contact info
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Lisa Doyle
(@LisaAnnDoyle) reported
Hey @Shawhelp I am on day 3 of spotty internet. From neighbors on my local neighborhood app I have seen that it is a known line noise issue and that you are working on it although it is not listed on your outages website. Any eta on fix? I'm in Chinook Park Calgary.
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Meera
(@nowords89) reported
@Shawhelp Any updates on the Edgemont outage? How long should we expect to be left without access?
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Lorraine
(@Lorrain71007558) reported
@Shawhelp about 1h no internet in Dalhousie NW Calgary near Edgemont that had an outage. Is there an outage for us too?
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Steve
(@CrazySteveC) reported
@Shawhelp @Denish222 Yes it is true. My internet goes down 2-3 times a week unexpectedly. Waiting for the contract to be over so I can move switch to Bell.