Shaw Outage Map
The map below depicts the most recent cities worldwide where Shaw users have reported problems and outages. If you are having an issue with Shaw, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 20 |
| Edmonton, AB | 151 |
| Winnipeg, MB | 41 |
| Surrey, BC | 56 |
| Vancouver, BC | 116 |
| Montréal, QC | 6 |
| Calgary, AB | 200 |
| Pitt Meadows, BC | 2 |
| Brampton, ON | 2 |
| West Kelowna, BC | 4 |
| Victoria, BC | 41 |
| Nanaimo, BC | 9 |
| Coquitlam, BC | 15 |
| Whitecourt, AB | 1 |
| Edson, AB | 1 |
| Spruce Grove, AB | 3 |
| Port Coquitlam, BC | 2 |
| Chilliwack, BC | 4 |
| Vernon, BC | 2 |
| Schreiber, ON | 1 |
| Burnaby, BC | 2 |
| Lethbridge, AB | 5 |
| Thunder Bay, ON | 3 |
| Saskatoon, SK | 12 |
| Aberdeen, BC | 1 |
| Campbell River, BC | 3 |
| Richmond, BC | 4 |
| Sidney, BC | 4 |
| Abbotsford, BC | 6 |
| St. Albert, AB | 3 |
Check Current Status
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Shane! Come back! (@peterlprete) reported@Shawhelp WTF, you ask for DM, but it stops there? How about some help now?
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Universe Khan (@Aqal_k_dushman) reported@Shawhelp why shaw’s services are gone down so much?
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Jason (@BCBladesman) reported@Shawhelp Please have a manager DM me ASAP. You have cancelled today’s appointment and this is after 9 months of poor service. I need a call immediately to deal with this issue.
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jfkinpark (@jfkinpark) reported@Shawhelp @shaw.ca sent me email to contact them about my plan. on hold on phone still 1 hour 45 mins. live chat - same. Been with them for many, many years. worst customer ever - and they want me to add my cell?
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J Schelly (@CstHesse) reported@BrowntoBure @TELUSsupport @Shawhelp S'alright. Only thing I'll say is when power goes out or I have to move a cable box, the system goes down and stays down. Gotta call them and get them to reset something on their side. Been three times doing this now. Channels, picture clarity, menus are all good tho
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PK (@10piepiek) reported@Shawhelp @Shawhelp how can I get service Beyond a technician coming to my house? I have a recurring issue with my Wi-Fi and internet, and I think the source of issue is not the wiring within my house but outside. So I would like someone to check on that.
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Pat (@BoomerMia) reported@Shawhelp Please make sure the world juniors hockey games today don’t have the same issues as yesterday. People that were watching TSN on Telus had no issues customers with shaw did
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Tonka95k (@tinkerbell95k1) reported@Shawhelp is there an outage in vancouver right now? UBC area?
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Mathew Dodds (@mathewdodds) reported@Shawhelp my internet do be down rn in Surrey AGAAAAIN
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Iman 🦋 (@yaramoon20) reported@KelvinJohn15 @Shawhelp @ShawInfo Yes that’s the eighth decision we have to pay for the fair service we recived, unfortunately i used to pay my full bill even though i am not benefiting from the service
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Shane! Come back! (@peterlprete) reported@Shawhelp what a load of crap.......help? support? 55 min. on hold, that is not help or support, that is an insult.
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BRDS TWEETN 🐦🐦🎵🎵 (@brettness37) reported@Shawhelp No thank you. Short of a time machine, I don't think you can help me. Happy to let @BrowntoBure and anyone else looking for a recommendation know how poorly I was treated by Shaw and how happy I am with @TELUS. Shaw had multiple chances to let me down before I moved my account.
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DN Paradis (@Husky121212) reported@Shawhelp any known issue with service in Sault Ste Marie? Multiple channels freezing or going black since yesterday.
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Iman 🦋 (@yaramoon20) reported@Shawhelp If you answer ur customer calls that will be a big help,if ur online chat response to customer needs that will be a big help,you know what if i had ever felt sorry in my life it will be the day I signed 2 years contract with ur service,i am paying money for nothing
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Jonathan (@therabidpickle) reported@Shawhelp Having connection issues over last couple months throughout house. Constantly having to change WiFi Channels. Would think this is required with internet 500.
Check Current Status