Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 147
Vancouver, BC 126
Edmonton, AB 87
Surrey, BC 55
Winnipeg, MB 19
Toronto, ON 18
Langley, BC 10
Coquitlam, BC 10
Burnaby, BC 10
Montréal, QC 8
Victoria, BC 7
Richmond, BC 6
Sherwood Park, AB 5
Airdrie, AB 5
Maple Ridge, BC 5
Red Deer, AB 5
New Westminster, BC 5
North Vancouver, BC 5
Abbotsford, BC 5
Medicine Hat, AB 4
Duncan, BC 4
Nanaimo, BC 4
Creston, BC 4
Powell River, BC 4
Nelson, BC 3
Thunder Bay, ON 2
Okotoks, AB 2
Guelph, ON 2
Saskatoon, SK 2
Coquitlam, BC 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • KianascottKiana Kiana (@KianascottKiana) reported

    @Shawhelp @Bwalker1393 Is there an outage with wifi for east Kildonan area im Connected with out wifi and reset the router 2 times

  • pirate4princess THE_PiratePrincess™ (@pirate4princess) reported

    @Shawhelp How long will the outage in Northwest Edmonton last?

  • Shaelynn_flann Shaelynn Flannery (@Shaelynn_flann) reported

    @KranenborgDavid @Shawhelp Blackfalds Ab internet outage 👍🏻

  • DoubleDickie Richard Richards (@DoubleDickie) reported

    @Shawhelp Sent from my Telus phone data because the WiFi is so bad I can't send a tweet

  • justm_iaa just.miaa (@justm_iaa) reported

    @Shawhelp your service sucks. Wifi went out@10pm Tuesday.. it’s still out. I’ve reset it every way possible. & accrued 5+ hours of wait time on the phone (3 different calls) to never reach anyone. To the point we’re waiting for a modem from a new company cause y’all suck.

  • DamonD Damon (@DamonD) reported

    @Shawhelp When is the outage on the DTES going to be repaired?

  • ehartley820 Ellie (@ehartley820) reported

    @Shawhelp is there an outage in downtown Calgary? Our internet has been so patchy today and isn’t working at all now… have reset the router twice.

  • MarcAllarie Marc Allarie (@MarcAllarie) reported

    @Shawhelp Hi. Digital TV signal is weak in Winnipeg. 03090 error keeps.poping up.

  • Kashyyk Kashyyk (@Kashyyk) reported

    @Shawhelp my internet is down. I tried unplugging the router (60sec) and plugging it back in. I checked and my last bill was paid in full. My phone connects to wifi but it has no internet. My neighbor next door has Shaw and theirs is working. Why don't I have internet?

  • MichnaPaul Paul Michna (@MichnaPaul) reported

    @Shawhelp I have rebooted it twice and get the following message: "Error 64417 We encountered an error loading Shaw on Demand. We are currently experiencing temporary problems with VOD. Please try again later."

  • danszabo Dan Szabo (@danszabo) reported

    .@TELUSsupport.. You were supposed to show up between 8am - 5pm (bad enough for that time range) for a service hookup but YOU DIDN'T SHOW!! Hey @Shawhelp you busy on Tues?

  • PaulAceFontaine Paul Fontaine (@PaulAceFontaine) reported

    Get this… I tried to call @ShawInfo to cancel Paul JR’s internet because he won’t be moving back to his apartment. They want a $300 cancellation fee and his past due balance of $117 paid or they’ll continue to bill him the full amount of $115/mth for a service he can’t use

  • mreillyvp mmmmmeee (@mreillyvp) reported

    @Shawhelp ph # was ported to bell this morning as customer service required both myself and my son to be present in the store to transfer ownership across

  • stevewclark Steve Clark  (@stevewclark) reported

    Hey @Shawhelp - we’re having all sorts of trouble with our Bluecurve modem it seems. Keeps disconnecting and pausing various devices then connecting them with what looks a new device. Please help!

  • AisforAWSM Amber (@AisforAWSM) reported

    @Shawhelp What's going on with the service in the Blackfalds area? Internet's been down for 30 mins.

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