Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 154
Edmonton, AB 102
Vancouver, BC 93
Surrey, BC 55
Victoria, BC 34
Winnipeg, MB 23
Toronto, ON 21
Coquitlam, BC 14
Medicine Hat, AB 8
Saskatoon, SK 7
Langley, BC 7
Airdrie, AB 7
Nanaimo, BC 6
North Vancouver, BC 5
Kelowna, BC 5
Sherwood Park, AB 5
Maple Ridge, BC 5
Burnaby, BC 5
Montréal, QC 4
Coquitlam, BC 4
Richmond, BC 4
Guelph, ON 3
West Kelowna, BC 3
Cochrane, AB 3
Red Deer, AB 3
New Westminster, BC 3
Abbotsford, BC 2
Comox, BC 2
Lethbridge, AB 2
Canmore, AB 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • Corann_Tweets Corann_Tweets (@Corann_Tweets) reported

    @Shawhelp check DMs internet has been down for awhile here northeast calgary

  • DustinMorris13 ░▒▓█ 𝓭𝓜 █▓▒░ (@DustinMorris13) reported

    @markyeg @Shawhelp It just goes to show how horrible our internet is in Canada. Can't believe we put up with this and the astronomical prices we pay.

  • SeanToohey Sean Toohey (@SeanToohey) reported

    @Shawhelp your website says there are no issues but our offices are down here in Victoria, please advise

  • DanieFaber Danielle Faber (@DanieFaber) reported

    @Shawhelp Hey, I just lost the internet in SE Calgary, I’m in a (luckily phone) meeting. Is this a service outage or am I going to have to reset?

  • Bigheadchinaman bighead (@Bigheadchinaman) reported

    @Shawhelp pod issues again?!?

  • happypam_82 Pamela W (@happypam_82) reported

    @Shawhelp Good morning! Is there a system outage on pods again today? All my pods are offline. I have reset my gateway, unplugged and plugged them all back in - no dice!

  • enrichedhorse Rich K (@enrichedhorse) reported

    Another shoutout to @ShawInfo for their stellar service. Internet and cable out all day. Last “update” at 1:15 saying “be patient”. Agents in India can’t be contacted. Well done! #changingservicesoon. #brutalagain.

  • NuzhatJamal Nuzhat Jamal, MPH (@NuzhatJamal) reported

    @Shawhelp my Shaw internet has been terrible. retention department isn't willing to upgrade speed within my budget. is this how you show appreciation to healthcare workers during a pandemic? you've got an opportunity here to rise up.

  • angryalberta Angry Alberta (@angryalberta) reported

    @Shawhelp No I am not there. I have reset my modem and router and still down.

  • Kmama70 Tracy (@Kmama70) reported

    @Shawhelp Thanks for your help, I did the speed test and it is averaging way below than what we have I believe. It was averaging 61. Our package states Business Internet 75 upgraded. Does that mean we should be getting at least 75?

  • aaron_heinrich Aaron Heinrich (@aaron_heinrich) reported

    @Shawhelp Why can't I watch Oilers game, not in Service area!!? I am in Edmonton, I have Sportsnet! Come on.

  • jeterfan28 cara (@jeterfan28) reported

    @DustinMorris13 @Shawhelp Telus does that all the time too and it’s so frustrating. Had I known they were giving you issue I would have given them what for on your behalf Dustin. I bet they do it on purpose so you have to buy the more expensive package

  • powersoft_info PowerSoft (@powersoft_info) reported

    @Shawhelp Shaw down in sooke ?

  • gliverpool9966 The G.F. Liverpool™© (@gliverpool9966) reported

    @Shawhelp We are having problems with Web based platform of BlueCurve TV this morning.

  • loop1277 Crystall (@loop1277) reported from Vancouver, British Columbia

    @Shawhelp are you guys having phone/internet issues in greater Vancouver??? Both my phone and internet are down at my business

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