Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 156
Edmonton, AB 102
Vancouver, BC 95
Surrey, BC 52
Victoria, BC 34
Toronto, ON 23
Winnipeg, MB 21
Coquitlam, BC 14
Medicine Hat, AB 8
Saskatoon, SK 7
Langley, BC 7
Airdrie, AB 7
Nanaimo, BC 6
Montréal, QC 5
Kelowna, BC 5
Sherwood Park, AB 5
Maple Ridge, BC 5
Burnaby, BC 5
North Vancouver, BC 4
Coquitlam, BC 4
Richmond, BC 4
Guelph, ON 3
West Kelowna, BC 3
Cochrane, AB 3
Red Deer, AB 3
Creston, BC 3
New Westminster, BC 3
Abbotsford, BC 2
Comox, BC 2
Lethbridge, AB 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • TherealBapu Jimbo (@TherealBapu) reported

    @Shawhelp Hey I did use that service last night after 45 minutes I asked the rep if there was the service outage throughout the system 5 minutes later they said yes. How ******** do the reps not know there is an outage. What a ****** joke of customer service. This is customer service.

  • heidamazeballs Heidi 🏁💪 (@heidamazeballs) reported

    @Shawhelp internet is down in Altadore in #yyc

  • TherealBapu Jimbo (@TherealBapu) reported

    @Shawhelp Do you not see an issue here. Telling someone our bad isn’t a way to fix things. Your in customer service.

  • TherealBapu Jimbo (@TherealBapu) reported

    @Shawhelp What why would I need support now. The system came back on this morning. I am just wondering how is that you guys don’t tell your employees that we’re having a system shut down. Had I not checked to see this I would probably still be working on my cable box trying to fix it.

  • amitabh2014 Amitabha (@amitabh2014) reported

    Extremely disappointed with Shaw service. I don't have internet for >24 hrs. I had to take unpaid leave work from home as no internet. I have medical emergencies overseas I cannot coordinate. And @Shawhelp only plays a recorded message they r working. 1/2

  • always90four Ryan Hank (@always90four) reported

    @Shawhelp our wifi/blue curve has been in and out all afternoon. Is Kelowna having issues?

  • BuchbergerNfrys Buchberger With Cheese (@BuchbergerNfrys) reported

    @ShawInfo cannot hold a call in in my home swCalgary. I'm Sorry @TELUSsupport I've ****** up so bad. How can I get out of a brand new contract?

  • majs0201 Marcus (@majs0201) reported

    @Shawhelp should probably shut down in the entire country, their service and coverage is just outstandingly ******

  • BeamerPhatty Beamer (@BeamerPhatty) reported

    @beverage15 @Shawhelp Day 6 going on 7 for me. Had the tech come out this morning and just stare at the modem hoping it would work for about an hour before he said it is a backend issue and I will get a call or msg saying when my modem is finally activated

  • bobuszee Busayo Ojo (@bobuszee) reported

    @Shawhelp I already reached out for help but was told there is no ETA to resolve the issue

  • TiloSSO Tilo (@TiloSSO) reported

    @beverage15 @Shawhelp same here (equipment activation issue) Old modem broke (hitron) , Shaw tech tried to activate refurbish hitron with no luck. Says backed issue. Great for WFH!

  • SuhasSamuel Suhas 🇮🇳 (@SuhasSamuel) reported

    @Shawhelp missed to check twitter as had to go back to office to complete work. Sorry about late reply. thank you.. issue is resolved now...

  • gqpalmz gqpalmz (@gqpalmz) reported

    @HappinessTrying I’m having the same issue with Bluecurve. All other apps are working fine with Chromecast so it’s most likely a Bluecurve issue. Maybe @Shawhelp might have a solution

  • ronyatco Ron (@ronyatco) reported

    @Shawhelp hi there, any reports of internet outage in New Westminster Queensborough area?

  • SinatraSoul Norse (@SinatraSoul) reported

    @Shawhelp Check yourself Blair, no one wants those channels you listed, not what I’m talking about. Step into details pal, it will help you get a head in life. Box is recent, you guys don’t support MSNBC in HD. Get a grip my man, and maybe work for a company that can keep up. Sad

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