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Shaw

Shaw Outage Map

The map below depicts the most recent cities worldwide where Shaw users have reported problems and outages. If you are having an issue with Shaw, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 207
Brampton, ON 2
Surrey, BC 57
Edmonton, AB 154
West Kelowna, BC 4
Victoria, BC 42
Nanaimo, BC 9
Vancouver, BC 122
Coquitlam, BC 15
Whitecourt, AB 1
Edson, AB 1
Winnipeg, MB 45
Spruce Grove, AB 3
Port Coquitlam, BC 2
Chilliwack, BC 4
Vernon, BC 2
Schreiber, ON 1
Burnaby, BC 3
Montréal, QC 6
Lethbridge, AB 5
Thunder Bay, ON 3
Saskatoon, SK 12
Aberdeen, BC 1
Campbell River, BC 3
Toronto, ON 20
Richmond, BC 4
Sidney, BC 4
Abbotsford, BC 6
St. Albert, AB 3
Dryden, ON 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • Hrbngr_of_btfl
    Gen_Grevious ∞ (@Hrbngr_of_btfl) reported

    I'm so sick of exploitative companies like @TELUS. I pay 120$ a month for internet and the service I receive is terrible. My internet has been down for 13 days now and they've done absolutely nothing to help me. I think it's time make the switch to @ShawInfo

  • Justin_Nomura_
    Justin Nomura aka @VanCity_J_NO (@Justin_Nomura_) reported

    @Shawhelp Thanks for the response but I think your company should have one person to make sure it is correct. Do no lay blame on broadcasters. Also why show blackout channels, why not just delete them? I look forward to watching a game in Toronto and when time comes it is blacked out.

  • codemaestro
    codemaestro (@codemaestro) reported

    @Shawhelp Hey Kyle. Support set me straight by having me unplug and reconnect the system to reboot it. Thanks for your help!

  • HeyItsCherrry
    Cherry 🍒 (@HeyItsCherrry) reported

    @Shawhelp Lmfao all jokes aside, you probably just fixed like 1/3 of the problems that would have come in.

  • PastaPantry
    Pasta Pantry™ (@PastaPantry) reported

    @Shawhelp Please reach out. We are having service interruptions and can not get through on the 1877 number. Thanks

  • fanCRTCProfling
    Commissioner Miner (@fanCRTCProfling) reported

    @Shawhelp @wolcoski Shaw is 3 hrs hold time. Rogers is 3 hrs hold time. Telus is 3 hrs hold time. Ebox (Bell) is 3 hrs hold time. (some people report 4) Took one person 2 days to call Ebox to report their Rogers outage. Wonder what Teksavvy's hold time is? #CRTC

  • AnimeBytes
    Nishi (@AnimeBytes) reported

    Dear @ShawInfo/@Shawhelp when your tech support doesn't know the terms hairpin routing, you dun f'ed up with their training.

  • Justin_Nomura_
    Justin Nomura aka @VanCity_J_NO (@Justin_Nomura_) reported

    @Shawhelp $150/month for this service? I think I will change to @TELUSsupport

  • MORI20DM
    My Other Roll (@MORI20DM) reported

    @TorVsGaming @Shawhelp I have a solution....turn off phone; phones are overrated. Mute and ignore xD I set unknown numbers to go direct to voicemail as well and never check voicemail. #hermitlife #humbug

  • wolcoski
    Corrinne Wolcoski (@wolcoski) reported

    @Shawhelp still no reply or help#over 24hrs@later

  • doogysmom
    cass (@doogysmom) reported

    @Hrbngr_of_btfl @TELUS @ShawInfo we’ve been with shaw for like ten years and in the last year have had the worlds spottiest internet despite upgrading to their best plan. we have to call every few weeks to have it rebooted, techs have come out, still an issue nearly every day.

  • oldmansieve
    Lindsay Sievewright (@oldmansieve) reported

    Dear @Shawhelp …recording shows on our pvr is unreliable. Recording cuts out, freezes, etc. Refreshing and restarting doesn’t help. Why do we pay for this ‘service’ when we just rely on next day streaming? Your service is brutal and I can’t wait to cut my cable

  • KCwvbc
    kc ⚖️🏴‍☠️🇨🇦 (@KCwvbc) reported

    @Shawhelp Any idea why our main cable box repeatedly loses the signal? Other boxes still work. Happened 4 times in a half hour. Very very frustrating.

  • DiceNine
    Mike & Nicole (@DiceNine) reported

    @Shawhelp is there an outage in Coquitlam BC? No TV and I'm not able to login to myshaw

  • thunderous_bird
    thunder (@thunderous_bird) reported

    @Hrbngr_of_btfl @TELUS @ShawInfo do you have eastlink where you are? had nothing but amazing experience with them since 2009, our internet is only like $100 a month and we have one of the better plans. Never had spottiness, only once and it was fixed pretty quick (router upgrade iirc).

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