Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 287
Calgary, AB 228
Surrey, BC 165
Edmonton, AB 148
Winnipeg, MB 35
Burnaby, BC 28
Coquitlam, BC 25
North Vancouver, BC 21
Toronto, ON 20
Victoria, BC 20
Red Deer, AB 16
Langley, BC 16
Montréal, QC 11
Coquitlam, BC 11
Sault Ste. Marie, ON 11
New Westminster, BC 10
Sidney, BC 10
Maple Ridge, BC 10
Port Coquitlam, BC 9
Sherwood Park, AB 7
Abbotsford, BC 7
Nanaimo, BC 7
Saskatoon, SK 7
Richmond, BC 6
Duncan, BC 6
Lethbridge, AB 6
St. Albert, AB 5
Thunder Bay, ON 5
Nelson, BC 5
Parksville, BC 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • whytestreak whytestreak (@whytestreak) reported

    @ShawInfo Are you kidding! The #shawmobile coverage is a joke. Goes to "partners" as soon as you leave Edmonton, according to your service area map.

  • LostHunter7 LostHunter7 (@LostHunter7) reported

    @Shawhelp I might be getting intermittent internet service. And since the Smart TV is stupid and won't work if there's no internet, its a little worrisome. Could you check if its Shaw or heaven forbid, I need a new TV?

  • gbsproofs Perry (@gbsproofs) reported

    @Shawhelp our internet is down right now can you help

  • Acta_non_verba Manuela 🇨🇦 (@Acta_non_verba) reported

    What I'd like to know is how @ShawInfo and @TELUS think it's ok to charge retired people almost $200 a month for their internet and cable. Something needs to be done to help retirees!

  • NickMills_77 Nicholas Mills (@NickMills_77) reported

    @Shawhelp is there an ETA on restoring internet service in the Hamptons?

  • The_Smuffer Me (@The_Smuffer) reported

    @kabalguy @Shawhelp @stingraymusic Did you hear anything? Still an issue for me

  • pfak Peter (@pfak) reported

    WTF. @ShawHelp installed Internet service for my neighbour: the installer opened my demarc, removed the lightening arrestor, installed a splitter, and left my box unlocked with screws sitting inside :|

  • AdbPublishing ADB Publishing (@AdbPublishing) reported

    @Shawhelp Received new modem for 1 Gig, yesterday. Installation went smooth without problems except for: The old 300 mbs device had 4 ethernet connectors but the new device only has 2. How to connect two gigabit desktop machines and my NAS? Shaw provide 1 Gig 5-port switch?

  • gbsproofs Perry (@gbsproofs) reported

    @Shawhelp internet is down rn! BBL cricket starts in a few hours, I want to watch @petersiddle403 bowl the Scorchers out. Pls help.

  • htmcalgary Helen Mills (@htmcalgary) reported

    @Shawhelp Thanks for your reply. It would be much more helpful and customer friendly if more up to date information could be provided.

  • jemcalgary James Mills (@jemcalgary) reported

    @Shawhelp is there an ETA on getting service restored to Hamptons/Hawkwood?

  • R_E_Baker Ron Baker 🇨🇦 (@R_E_Baker) reported

    @Shawhelp Never had bad service from Shaw, but pass this along that we’d like your mobile service here in Manitoba

  • Jdyahoo911 Jason (@Jdyahoo911) reported

    @Shawhelp any eta on the Hawkwood Hampton outage? My community is experiencing outage as well, and this is affecting my work, which indirectly affects other Albertan.

  • RichardT3k Richard Campbell (@RichardT3k) reported

    @Shawhelp are there any cable problems in south Calgary -somerset

  • canadianclimate TJ (@canadianclimate) reported

    @Shawhelp So I can't get a hold of anybody through chat or phone? How exactly is this considered #support? 3 hours and counting is pretty crappy support

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