Shaw Outage Map
The following outage map shows the most recent areas in Canada where Shaw users have reported their issues and outages. If you are having an issue with Shaw and your location is not listed, make sure to submit a report below.
September 25: Problems at Shaw
Shaw is having issues since 10:00 AM EST. Are you also affected? Leave a message in the comments section!
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Shaw Most Affected LocationsOutage reports and issues in the past 15 days originated from:
|Port Coquitlam, BC||430|
|New Westminster, BC||67|
|Red Deer, AB||58|
|Port Moody, BC||43|
|Sherwood Park, AB||32|
|Maple Ridge, BC||30|
|North Vancouver, BC||30|
|Richmond Hill, ON||30|
|St. Albert, AB||27|
|Rocky Mountain House, AB||24|
|Thunder Bay, ON||21|
Shaw CommentsTips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Shaw Issues ReportsLatest outage, problems and issue reports in social media:
@ShawInfo can you find a real solution in not sending annoying billing notices across all Shaw phone numbers in the same plan! Your rep's solution right now is to block your text messages so we don't see it but it's still being sent. lol #Shaw #Shawmobile
@ShawInfo @Shawhelp just saying u guys have the worst phone Company I switched from @Bell to get treated bad okay .I hope nobody else switched and come to y’all #fuckshaw
@Shawhelp I’m in Langley BC. Is Shaw home internet down ? If so, for how long ?
@Shawhelp just had bad pixelization and the cable box just froze. Outage?
@Shawhelp another day, the same story. Even @CKNW is failing. I do the work as a customer, explain, ask for hardware and installation yet nothing. Worst service this year in almost 15 years as a customer. So disappointing
@Shawhelp Calgary internet with Shaw is down :(
Dear @Shawhelp … help is in your name. Help is usually required by customers when they reach out. How much longer until the full outage in Spruce Grove is handled? Pls update. #nointernet #nowork
@ShawInfo why does your customer service suck so bad? Every time I asked to speak to a manager I get out on hold for hours while they search for someone. Great way to treat customers.
@Shawhelp No need. I have contacted you guys many times and chatted with tech many times. Problem have never been resolved.
@Shawhelp Wrap up? You mean you wrapped up and terminated my service. The intermittent service is no associated with a corresponding intermittent invoice notification
@Shawhelp No, this is much more than an isolated issue. It’s been the last couple of weeks & is getting worse. Even delays/skipping on recorded programs.
@Noosiekins @Shawhelp Pausing, skipping, dropping audio; delay on controls; can access Netflix. It’s terrible!
@Shawhelp @swill7 Does this include audio issues...been experiencing it on and off for the last few weeks... Today was especially bad... 3-4 times within an hour!
@Shawhelp sucks!!! They don’t respond and can’t find any answers to why no Shaw cable or internet for 45 minutes now.
@ShawInfo we’ve had issues w our tv freezing briefly, screen goes black & show comes back on. Happened on our old tv, now the new one. Had techs out, box checked. Approx 30 other ppl in my area are experiencing the same thing. What’s going on? This has gone on for ages..