Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 146
Vancouver, BC 124
Edmonton, AB 83
Surrey, BC 55
Winnipeg, MB 18
Toronto, ON 17
Langley, BC 10
Coquitlam, BC 10
Burnaby, BC 10
Victoria, BC 8
Montréal, QC 8
Richmond, BC 6
Creston, BC 5
Sherwood Park, AB 5
Airdrie, AB 5
Maple Ridge, BC 5
Red Deer, AB 5
New Westminster, BC 5
North Vancouver, BC 5
Abbotsford, BC 5
Medicine Hat, AB 4
Duncan, BC 4
Nanaimo, BC 4
Powell River, BC 4
Nelson, BC 3
Fort Saskatchewan, AB 2
Thunder Bay, ON 2
Okotoks, AB 2
Guelph, ON 2
Saskatoon, SK 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • Quece1960 Quece (@Quece1960) reported

    @Shawhelp Sure wait on hold forever. It should be automatically applied. Why does it take 12 plus hours to restore service? I've lost hope.

  • abelardoilokano Abelardo (@abelardoilokano) reported

    @Shawhelp @saliwalido I’m close to Burquitlam area and don’t have internet since 6pm. Chatting online with shaw agent claiming there’s an outage. My neighbors however said their internets working

  • YYCCowboy 🇮🇪 🇨🇦 🇯🇪 🏴󠁧󠁢󠁳󠁣󠁴󠁿 #FullyVaccinated (@YYCCowboy) reported

    Hey @Shawhelp What with the webmail website acting up again? Tried two diff browsers Unable to communicate with login server error.. again

  • Ethereal_JT Jason 🇺🇦 and the Denim Coloured Screamcoat (@Ethereal_JT) reported from Quesnel, British Columbia

    Oooof. Starting to wonder if @Shawhelp can knock my service out again if this #BCLions game keeps going this way.

  • moonsara418 mohamedali (@moonsara418) reported

    @YYCCowboy @Shawhelp Really I’d advice you reach out to @zems_ins for assistance regarding your account fault because when I face exact issue they were able to fix my account before any more harm was done.

  • Drummerfy Drummer (@Drummerfy) reported

    @Shawhelp Its okay tho, once 7am hits things will magically get better right? Thats when people get to the offices to get rid of the "signal noise" right? :D

  • Jodi_LV Jodi (@Jodi_LV) reported

    @Shawhelp when is the outage for Calgary going to be resolved?

  • aaron_chicoine aaron chicoine (@aaron_chicoine) reported

    @Shawhelp 9pm in Prince George and the internet cut out here.:(

  • BobbiMenard Bobbi Menard (@BobbiMenard) reported

    @angrydadof5 @TELUS I said the same thing to @Shawhelp after 26 years this spring. A simple switch, with no solution for weeks.

  • saliwalido Saliwalido (@saliwalido) reported

    @Shawhelp is there an issue in Coquitlam? My cable TV keeps freezing.

  • studingo Studingo (@studingo) reported

    Oh it got windy and rained hard that means no more internet in fort St. John @Shawhelp the infrastructure is so bad. Slightest storm and bye bye internet

  • bigfightenergy bigfightenergy (@bigfightenergy) reported

    @Shawhelp hi guys is there an outage in guildford area right now? No internet or tv

  • Amalthea_78 Crystal Brown (@Amalthea_78) reported

    @Shawhelp Internet has been out for at least 6-7 hours and I've reported it twice to be told there is an outage in my area Thompson MB). It is still not showing up on the outage page however so I can't check and see if there's any updates to when it will be fixed. So what's up?

  • AshleyBZhou Ashley Zhou (@AshleyBZhou) reported

    @TELUS you suck! I did ONE move order and ended up calling 5 times with billing issue within 1 month. All you L&R assured me my billing will be correct and it’s not! If I need to call you 6th time, I’m cancelling all my services. @ShawInfo let’s talk.

  • Drummerfy Drummer (@Drummerfy) reported

    I'm switching ISP's this is ridiculous @Shawhelp fix your goofy *** services

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