Shaw Outage Map
The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 234 |
| Vancouver, BC | 224 |
| Edmonton, AB | 178 |
| Surrey, BC | 114 |
| Winnipeg, MB | 44 |
| Toronto, ON | 37 |
| Coquitlam, BC | 29 |
| Saskatoon, SK | 17 |
| Victoria, BC | 15 |
| Sherwood Park, AB | 14 |
| Sault Ste. Marie, ON | 12 |
| Langley, BC | 11 |
| Nanaimo, BC | 11 |
| Red Deer, AB | 10 |
| Richmond, BC | 9 |
| Burnaby, BC | 8 |
| Coquitlam, BC | 8 |
| Abbotsford, BC | 8 |
| North Vancouver, BC | 7 |
| New Westminster, BC | 6 |
| Lethbridge, AB | 6 |
| West Kelowna, BC | 6 |
| Port Coquitlam, BC | 6 |
| Brampton, ON | 5 |
| Thunder Bay, ON | 5 |
| Mississauga, ON | 5 |
| Maple Ridge, BC | 5 |
| Leduc, AB | 4 |
| St. Albert, AB | 4 |
| Creston, BC | 4 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
-
mbstringer
(@mbstringer) reported
@Shawhelp I’ve spend a total of 3 hours on hold for what should be a simple solution. #frustratedcustomer #lackofservice
-
Dustin
(@Dustin93802773) reported
@Shawhelp Do you know about any time frame this outage will be fixed. And if it's gonna be all night do us customers get some sort of discount on our services because of the inconvenience
-
Dan-o
(@DankoHabs) reported
@Shawhelp internet and tv outage in Edmonton?
-
Tim J
(@TimJ72371546) reported
@Shawhelp Located in the T5B4W5. Have had no Shaw home internet since the morning. Could not work as I work from home and need internet. Used a ton of my mobile data ... When will internet be back and what compensation will be provided for the full day outage.
-
Pat Grundle
(@pgrundle) reported
@Shawhelp Again on hold tonight and the service went down at least half dozen times in the last three hours. I cannot keep calling in anymore. Have a shaw tech call my number you have on file.
-
Marcy Kain
(@marcykain) reported
@Shawhelp I called your tech support earlier today for some help with my VOIP service for my business. I didnt catch his name, but he was kind and patient with me, and was a great help. I wanted to spread some kindness on twitter today - and say thank you.
-
Pat Grundle
(@pgrundle) reported
@Shawhelp After a couple of hours on hold the issue has been addressed. Improvement on hold time is suggested as it took me a week of various hold times to get through.
-
Calgary
(@Calgaryman1) reported
Hey @Shawhelp why in the f can you guys not wrap your head around my wife having a different last name? I have “added my name to the account” at least ten times and it never sticks.
-
x- Bumblebee tuna
(@sstrumy) reported
@ShawInfo your internet is absolute garbage. Starring at black screen during Stanley cup finals in OT
-
Reptoid - Independent Content Creator
(@reptoid27) reported
Shaw Rogers internet killed my career and extra income after extorting me (above). I am disabled. It's abuse. Whatever happens to me is on your hands now too. @ShawInfo @ShawHelp and **** AI BOTS!
-
Mike Cockrall
(@TeamCanada1) reported
@Shawhelp I have been having issues for more than 6 weeks now, 2 home calls from technician, said it's outside of my house and that a ticket has been made.
-
Mike Cockrall
(@TeamCanada1) reported
@Shawhelp Just a big thanks for ruining my hockey playoffs with my TV issues, 2 calls to my house for them to say it is outside. No date of resolution, help desk said it could be a month or 6. Really?
-
Erin Gale (Zahara)
(@Panther9987) reported
@ShawInfo why can't you keep service for the #Edmonton #yeg today. We better see a credit for the inconveniences.
-
Mike Cockrall
(@TeamCanada1) reported
@Shawhelp I have twice and both times they said there is an open ticket to look at my issues outside the house, but neither could give me any timeline for resolution.
-
Allye
(@merhaylamlee) reported
@Shawhelp Curious if there is any way to reach Billing support? I sat in line for two hours via online chat, it disconnected and won't reconnect (on a pc, hardwired to your modem!) ..I waited yesterday as well on a different browser & still couldn't reach anyone.