Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 243
Calgary, AB 241
Edmonton, AB 197
Surrey, BC 126
Winnipeg, MB 44
Toronto, ON 37
Coquitlam, BC 29
Saskatoon, SK 17
Victoria, BC 15
Sherwood Park, AB 14
Sault Ste. Marie, ON 13
Nanaimo, BC 12
Langley, BC 11
Burnaby, BC 11
Coquitlam, BC 11
Red Deer, AB 10
Abbotsford, BC 9
Richmond, BC 9
Port Coquitlam, BC 8
North Vancouver, BC 7
New Westminster, BC 6
Lethbridge, AB 6
West Kelowna, BC 6
Thunder Bay, ON 5
Mississauga, ON 5
Maple Ridge, BC 5
St. Albert, AB 4
Creston, BC 4
Fort McMurray, AB 4
Brampton, ON 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • jgarcha Jasmine Kaur G (@jgarcha) reported

    The service from @Shawhelp has gone downhill since @Rogers took over. Tired of the increasing costs, and poor service. Constantly dealing with “connection issues” on my TV. Long wait times for assistance from @RogersHelps and no help. UGH. What are the alternatives out there?!

  • shelbyae 🌼🍄Shelby Lou Who🍄🌼 (@shelbyae) reported

    I love when @Shawhelp has random outages before their scheduled maintenance outages. But since I’m not technically a Roger’s customer, their customer service can’t help/notify of the outage 🙄

  • brandobrennan b ☾ (@brandobrennan) reported

    @Shawhelp Sadly this is 2 days in a row of trying, and today is the last day of the billing cycle, so if I miss it I believe I’ll be double billed essentially. Sad that I have already wasted 5 hours on hold between the last 2 days. Quite disappointed as a loyal customer.

  • brandobrennan b ☾ (@brandobrennan) reported

    @Shawhelp being on hold for 3 hours so far is quite ridiculous (2 days in a row now). At this point i’m about to dispute charges w my bank. Why is your customer service impossible to contact?

  • WeTalkWrestling We Talk Wrestling (@WeTalkWrestling) reported

    @Shawhelp No but your website now says a hydro issue is causing it as of 8:55

  • Noosiekins Vanessa (@Noosiekins) reported

    @Shawhelp We ended up setting up email forwarding, but I don't know if everything is forwarded. It's terrible because I am already using an E-sim so I changed all my 2 factor authentication to email...and well now my email is up in the air. Also it's only incoming that's blocked.

  • brandobrennan b ☾ (@brandobrennan) reported

    @Shawhelp I’ve called 2x today for customer support and after 2 hours on hold, the call goes dead (both times). I need help??

  • Noosiekins Vanessa (@Noosiekins) reported

    @Shawhelp It's still down. I was told shawmail doesn't work when I am out of Canada and am overseas according to your tech support!

  • bc_2025_vision bc_2025 (@bc_2025_vision) reported

    .@Shawhelp is #Shaw help gone ...

  • LindsayWiebeRD Lindsay I.R Wiebe (@LindsayWiebeRD) reported

    @Shawhelp - I pay internet just to have it cut out for close to an hour every day when I come home from work. If this continues, I’m going to ask for a discounted rate, or change providers to either @Bell or @TELUS. $110 dollars for this kind of service is uncalled for.

  • M_So Megan (@M_So) reported

    Is anyone else in #Winnipeg having trouble with their @Shawhelp internet. I’m doing everything I can to avoid calling but I fear it’s inevitable…

  • TrinaMLee Trina M. Lee (@TrinaMLee) reported

    @Shawhelp is there any reason why the Wi-Fi is cutting out repeatedly in stony plain? It’s been happening all weekend but got really bad this morning.

  • EmptyUK Mat Thomas (@EmptyUK) reported

    @Shawhelp Hi, my internet is dead. Unplugged the router etc but it won’t come back. Help please.

  • Siatoro Siatoro (@Siatoro) reported

    @Shawhelp Shaw email servers down? Webmail works but no email received on PC, Android, iPhone. Error saying server issues, password issues, etc.

  • boondocksdoc Quinn Mason MD (@boondocksdoc) reported

    @Shawhelp Nanaimo home internet service down. No mention of same on website. Any info or update?

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