Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 183
Edmonton, AB 139
Vancouver, BC 97
Surrey, BC 54
Victoria, BC 34
Winnipeg, MB 28
Toronto, ON 23
Coquitlam, BC 15
Medicine Hat, AB 9
Sherwood Park, AB 7
Saskatoon, SK 7
Langley, BC 7
Airdrie, AB 7
Nanaimo, BC 6
Montréal, QC 5
North Vancouver, BC 5
Kelowna, BC 5
Maple Ridge, BC 5
Coquitlam, BC 4
Richmond, BC 4
Port Moody, BC 3
Abbotsford, BC 3
Guelph, ON 3
West Kelowna, BC 3
Cochrane, AB 3
Red Deer, AB 3
Burnaby, BC 3
Campbell River, BC 2
Comox, BC 2
Lethbridge, AB 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • TJHarrison63 Thomas Harrison (@TJHarrison63) reported

    @Shawhelp is there an outage in St Albert, Campbell Rd area?

  • RavenFire1 ravenfire (@RavenFire1) reported

    @Shawhelp Yup, had a technician on site yesterday, and today went through all the steps. The online chat tech confirmed issues in my area.

  • jeremiahpeters_ Jeremiah Peters Sr 🇨🇦 (@jeremiahpeters_) reported

    @Shawhelp It has to do with apps on my phone and I just wanted Shaw to know that I was a discouraged Customer at the Richmond Center Mall today

  • Bryan_Leitch Bryan Leitch (@Bryan_Leitch) reported

    @Shawhelp @Meldes13 BTW, you can tell how far behind your box is by going to the weather network or CNN and seeing how far behind their clock is compared to your phone’s clock. My hardwired box is about 5 seconds. Wireless is probably 30, like you said.

  • jeremiahpeters_ Jeremiah Peters Sr 🇨🇦 (@jeremiahpeters_) reported

    @Shawhelp I am a new cellular customer of Shaw. I just came from the Richmond Center Mall to ask help about my new phone and I got zero help a very discouraged Shaw Mobile Customer

  • CarlingJackson THE ATHLETE ARTIST (@CarlingJackson) reported

    @Shawhelp We need a manager to help ASAP.

  • adilally3 Adi Lally (@adilally3) reported

    @Shawhelp @TELUSsupport told us we would get fibre but we never did

  • seesthedanger SteveO #SlavaUkraini (@seesthedanger) reported

    @Shawhelp I have it figured out and it originated from my end. I had a USB extension cable from my adapter to the computer USB input to be closer to the Router and it had become unstable so I got got rid of it. Thank you for your concern, carry on please.

  • andrealori Andie and 😇 Gunner 🌈 (@andrealori) reported

    @Shawhelp Oh no I waa able to connect but the help wasn't successful

  • meadorsmusings Kris Meador (@meadorsmusings) reported

    @Shawhelp Is there a service outage in SE Edmonton - Tamarack area near 17st? Our internet is out and can’t figure out why. Thanks. #yeg

  • TMHellard Tyler (@TMHellard) reported

    @Shawhelp is the internet down in Silver Springs?? Have reset my router twice, modem three times and no good.

  • Falross Falross (@Falross) reported

    @Shawhelp any news of an internet outage in Lloydminster? Ours just went down.

  • heyitsjen_ash jen jen (@heyitsjen_ash) reported

    Is @ShawInfo down??

  • supertylerc Tyler Christiansen (@supertylerc) reported

    Hi, @Shawhelp! Can you confirm that phone service needs a separate phone modem and can’t use the existing RJ11 ports on the back of the Internet modem/gateway? Thanks!

  • andrealori Andie and 😇 Gunner 🌈 (@andrealori) reported

    @Shawhelp is there any issues with the my shaw app?

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