Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• Nelson (@Nelson95794956) reported 2 minutes ago

  @ShawInfo the absolute worst ******* cable/internet company out there. I am disgusted with your product, your horrible service and customer support. You manually turn my internet off because your support staff can’t understand English. I’m am now 90 minutes with no internet.

• Christy Anna (@Christianna_99) reported 3 minutes ago

  @ShawInfo i need some help please??

• LadyD (@dlady2012) reported 11 minutes ago

  @Shawhelp Thanks, my issue was expidiated 3 days ago? Really frustrating

• Tope (@Togunnariwo) reported 12 minutes ago

  @Shawhelp Here’s how you can help me. Have Shaw Mobile return my money. They’ve been holding on to my money for seven months.

• Mareanne (@mareannel) reported 12 minutes ago

  @Shawhelp Would have been nice to be given some advance notice that all shaw services would be down for maintenance from 11 pm to 5 am. This is all over BC. Sooooo frustrated.

• Pook (@OkBoomerkin) reported 16 minutes ago

  ok @Shawhelp now im really irked. Cancelled my mobile account back in Jan was told id get my deposit back by mail. Fast forward to now. No refund. So i dig up my acct # and go into the store. "we cant help you". why the frick you here then? NEVER AGAIN. #Scammed

• Seditious Me (@SeditiousMe) reported 18 minutes ago

  I would love to get rid of my house phone but our cell reception is so bad in my area that calls drop when I enter my neighbourhood. @Telus told me years ago when I had a cellphone with them, that this was my problem, which is one reason we switched to @ShawInfo. Rude. (2)

• Christy Anna (@Christianna_99) reported 19 minutes ago

  @ShawInfo I'm needing help please

• Hybrid🇨🇦 /Be Calm Be Kind Be Safe/ (@HybridTheory006) reported 20 minutes ago

  Big shout out to #shawcable for great customer service and prompt installation. After 3+ hours of hold time and total lack of service or response from @TELUS over 3 weeks, @shawinfo had our internet for work up and running in less than 24 hours from first call to job complete.

• M Ireland (@Irelands_The) reported 20 minutes ago

  @ShawInfo what is the deal with your super unstable internet in Medicine Hat for the last few days? I'm just about ready to rage-switch carriers!

• (•ิ_•ิ) (@retsbewm) reported 28 minutes ago

  @ShawInfo is Shaw internet down? We have had no service for the last 45 minutes.

• JN (@purrrrrlicious) reported 31 minutes ago

  @Shawhelp Why does A&E never work or super pixelated?

• Kyle Kaibigan (@goodgurluknowit) reported 32 minutes ago

  @ShawInfo FIX YOUR SHIZZZ

• Jennifer Rose (@j3nnnxo) reported 35 minutes ago

  Pretty annoying that @ShawInfo told me 3 weeks ago I'd be able to self install my internet at my new house now after an hour talking to tech support seems they were wrong??? Why do I bother with Shaw anymore!

• Nelson (@Nelson95794956) reported 35 minutes ago

  @Shawhelp Crooks stealing money from people. I call to tell them I’m switching companies in two weeks and you turn my internet off instantly. Go **** your self @Shawhelp @ShawInfo you thief

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