Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 208
Edmonton, AB 152
Vancouver, BC 127
Surrey, BC 58
Winnipeg, MB 45
Victoria, BC 41
Toronto, ON 21
Coquitlam, BC 14
Saskatoon, SK 12
Sherwood Park, AB 9
Nanaimo, BC 8
Langley, BC 8
Medicine Hat, AB 8
Montréal, QC 6
Abbotsford, BC 6
Maple Ridge, BC 6
Kelowna, BC 6
Airdrie, AB 6
Lethbridge, AB 5
North Vancouver, BC 5
Richmond, BC 4
Sidney, BC 4
Coquitlam, BC 4
Cochrane, AB 4
New Westminster, BC 4
Burnaby, BC 3
Thunder Bay, ON 3
Chilliwack, BC 3
Campbell River, BC 3
St. Albert, AB 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • LallyAd LallyA (@LallyAd) reported

    @fanCRTCProfling @Shawhelp @wolcoski More like Telus is 5 hours for copper service

  • oldmansieve Lindsay Sievewright (@oldmansieve) reported

    Dear @Shawhelp …recording shows on our pvr is unreliable. Recording cuts out, freezes, etc. Refreshing and restarting doesn’t help. Why do we pay for this ‘service’ when we just rely on next day streaming? Your service is brutal and I can’t wait to cut my cable

  • floatingLomas Jonathan @floatingLomas@mstdn.ca (@floatingLomas) reported

    @ShawInfo your Shaw mobile customer service team is abominable. I’ve never been so patronized, and misled. Also how ******** can you not move a phone number from one Shaw Mobile account to another?? Garbage.

  • RageGeist TC-VAN (@RageGeist) reported

    @Shawhelp we're having an issue with Netflix being double billed. I pay Netflix directly every month(my account). I setup Netflix (my account) on my father's bluecurve and now he's being charged for it monthly. He called in but he's 76 years old and doesn't understand English

  • PeteZaRodriguez Princess Kenny (@PeteZaRodriguez) reported

    @ShawDirect @Shawhelp No signal on Shaw Direct Satellite. It has been over an hour and still nothing.

  • randyw74 Randy Welch (@randyw74) reported

    Good morning @Shawhelp. Could you please help me with my blue curve set up? It continually freezes up on us. I have reset everything and the issue is persisting. TIA

  • AlexBainov Alex Bainov (@AlexBainov) reported

    @ShawInfo 1. Train your people how to use your own system to look up info. 2. If you cancel appointments internally, do your customer a favour and tell them you are doing it. Thanks for wasting half my day.

  • TwoMooches Two Mooches (@TwoMooches) reported

    You are billing my dead grandmothers account and we ported the number to another account. @ShawInfo We have called a dozen times. Solve your ****.

  • cakeandgrace1 cakeandgrace 💜⁷ (@cakeandgrace1) reported

    @Shawhelp how come I can't watch apple TV on either of the new boxes you sent me?? Very frustrating as I am paying for the service but can't use it.

  • VTwerter Vincent on Twerter (@VTwerter) reported

    @ShawInfo and @Bell_MTS and @ValleyFiberLTD Whoever gets fibre service to my area first can have my money. Name your price. I’m sick of our service telling me the weather is slowing things down on clear, sunny days.

  • ArcVancouver Carlos Silva (@ArcVancouver) reported

    Hey @Shawhelp, any issues in #RichmondBC, can’t connect to the internet at all.

  • jonismrnibs Jonathan (@jonismrnibs) reported from Winnipeg, Manitoba

    Usually you put episodes on 2 days after they air but still no new episode of 1000lb sisters on @Shawhelp what’s goin on? Might have to cancel Shaw get discovery + if that’s the case

  • BecksinCal Becky (@BecksinCal) reported

    @Shawhelp my internet just went down. Is there problems in NW Calgary? I’m instructing an online class starting in half an hour

  • Neota4 Neota 🧚‍♀️🇨🇦✌💗 (@Neota4) reported

    @ShawInfo I'm actually troubled this morning. I begged you for a solution but you won't solve it & I have to switch. I HATE Telus. It is seriously bothering me they're on the way. But I have to have internet in my home office, it's imperative to my career. Dammit I'm mad.

  • 2021_peony peony_2021 (@2021_peony) reported

    @Shawhelp Do you guys have an outage right now in Sturgeon County? Internet hasn’t worked in 30 min.

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