Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 314
Calgary, AB 237
Surrey, BC 172
Edmonton, AB 163
Winnipeg, MB 40
Burnaby, BC 28
Coquitlam, BC 25
Toronto, ON 23
Victoria, BC 22
North Vancouver, BC 22
Red Deer, AB 15
Langley, BC 15
Coquitlam, BC 11
Sault Ste. Marie, ON 11
Montréal, QC 10
Sidney, BC 10
New Westminster, BC 10
Maple Ridge, BC 10
Port Coquitlam, BC 9
Nanaimo, BC 8
Saskatoon, SK 8
Sherwood Park, AB 7
Richmond, BC 6
Duncan, BC 6
Lethbridge, AB 6
Thunder Bay, ON 5
Nelson, BC 5
Abbotsford, BC 5
Fort McMurray, AB 5
Parksville, BC 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • TAlfred12 TJAlfred12 (@TAlfred12) reported

    @Shawhelp more service disruptions. Would have been nice to have some kind of notice. Zero communication. #shaw

  • NoahZerr Noah Zerr (@NoahZerr) reported

    @Shawhelp “Good news there are no service outages” 15 other people on down detector don’t have internet. I found out other people were having issues from a third party website. I’m canceling my Shaw subscription.

  • SOLEM8YT23 SOLEM8YT23 (@SOLEM8YT23) reported

    @Shawhelp Hello! Any reason why shaw app doesn't work at this moment?

  • RobynLeanne16 Robyn (@RobynLeanne16) reported

    @Shawhelp DM sent. Internet still down

  • dylanmccall Dylan McCall (@dylanmccall) reported

    @Shawhelp That doesn't explain it, though. It just tells me you're offering a service that looks _suspiciously_ like cable internet except somehow more expensive than your competitor's fibre internet. One thing I'm curious to know is where the fibre stops and the coax begins.

  • YujiroHanmaG YujiroHanma (@YujiroHanmaG) reported

    @Shawhelp Is there an outage in edmonton?

  • Christianna_99 Christy Anna (@Christianna_99) reported

    @ShawInfo can I get some help?

  • MapleBaconPhoto Maple Bacon Photography (@MapleBaconPhoto) reported

    @Shawhelp is your mobile network down? My cellphone has been without cellular service all morning.

  • label_assumed Laurie (@label_assumed) reported

    Customer Service: @ShawInfo scheduled an appointment today & failed to show. Rather than accepting responsibility & resolving their error, I’ve wasted an hour on a messaging app getting nowhere. #CustomerExperience #fail #shawcommunications

  • HighHeeledDiva Jillian Burrowes (@HighHeeledDiva) reported

    @Shawhelp was told this afternoon via chat that you couldn’t book appointment for technician to come out because your appointment booking system was down - any update?

  • barkes99 Scott Bee "Snarky" (@barkes99) reported

    @Shawhelp outage at 5995 237A ST Langley bc? Do you know how long?

  • neilclevine Neil Levine (@neilclevine) reported

    @Shawhelp Not me. My poor friends in YEG.

  • BlaineKuzemczak 🅱️IG RIFF 🅱️LAINEY (@BlaineKuzemczak) reported

    @Shawhelp Day 8 of terrible service! Might switch over to starlink or back to bell at this rate!

  • changemyname31 Aloha from Alberta (@changemyname31) reported

    @Shawhelp can you help me navigate how to launch Disney+ on my blue curve? We just installed yesterday and signed up on Wednesday after switching from telus. I was told during the call Disney+ would be available but I don’t see it. Any help?

  • BCSledgeGuy16 Bruce Reding (@BCSledgeGuy16) reported

    @Shawhelp I am having troubles with my service. Trying to change channels and it says channel unavailable. There seems to be a problem on our end.

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