Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 148
Vancouver, BC 95
Edmonton, AB 95
Surrey, BC 53
Winnipeg, MB 22
Toronto, ON 19
Coquitlam, BC 14
Victoria, BC 9
Medicine Hat, AB 8
Airdrie, AB 7
Burnaby, BC 7
Langley, BC 6
Sherwood Park, AB 5
Maple Ridge, BC 5
Richmond, BC 5
Saskatoon, SK 5
Nanaimo, BC 4
Kelowna, BC 4
Coquitlam, BC 4
Red Deer, AB 4
Montréal, QC 4
West Kelowna, BC 3
Cochrane, AB 3
North Vancouver, BC 3
Creston, BC 3
New Westminster, BC 3
Comox, BC 2
Lethbridge, AB 2
Vermilion, AB 2
Canmore, AB 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • 604Hagarr Hagarr (@604Hagarr) reported

    @Shawhelp I’ve been waiting two days. Getting the same answers (we’re working in batches, we manually fixed yours, it’ll be working in 2-3 hours) It’s very frustrating as we have multiple people working from home here #fail @Shawhelp @ShawInfo

  • TraceyMWoy Tracey (@TraceyMWoy) reported

    @Shawhelp “I was actually assisting that department yesterday with the issues they were having. Your comments above about no solution/workaround/ETA is still correct. They are manually going case by case for now, but as you know there's more new cases then ones being resolved right now”

  • TraceyMWoy Tracey (@TraceyMWoy) reported

    @Shawhelp “I was actually assisting that department yesterday with the issues they were having. Your comments above about no solution/workaround/ETA is still correct. They are manually going case by case for now, but as you know there's more new cases then ones being resolved right now.”

  • adolwyn Beth Allan (@adolwyn) reported

    Did anyone else’s @Shawhelp internet go down a few minutes ago in the west end of the Beltline? #yyc

  • Mobile_Marty Marty Borotsik (@Mobile_Marty) reported

    @Shawhelp is there an outage in Edgemont?

  • SamDogDigital Lee Warner (@SamDogDigital) reported

    @Shawhelp Jan 9 - Calgary (Ranchlands) | All Services Outage (Resolved). ah no. For the third time this week our internet is down despite your website saying resolved.

  • Therealtjackson Todd Jackson (@Therealtjackson) reported

    @Shawhelp Wtf shaw is down again in ranchlands. This is getting ridiculous

  • Traderhankhill CryptoHank (@Traderhankhill) reported

    This all could have been prevented if @ShawInfo weee transparent in the issue. “Hey guys we have to do integrity digs… hey guys our fibre line is broken… hey guys we are upgrading equipment in the area” But instead they’ve been cryptic, and passive aggressive when contacted…

  • SomeJoshMan Joshua Millard (@SomeJoshMan) reported from Abbotsford, British Columbia

    @Shawhelp I know 5 customers in Abbotsford bc that are having all internet cut out at random times. Your help on shaw website spent 2 hours running me in a circle yesterday. I'm telling you either the neighborhood is toast or these modems are dead

  • UberJumper Tyler Higgs 🇨🇦 (@UberJumper) reported

    @Shawhelp please update outage info :-)

  • chanceharvie Chance Harvie (@chanceharvie) reported

    @Shawhelp outage in North Edmonton?

  • jedichica Jill (@jedichica) reported

    @adolwyn @Shawhelp Yeah mines an Alexa issue not wifi light issue. Lights are wifi here too

  • travcurrie Travis Currie (@travcurrie) reported

    Why the hell does the sound ALWAYS cut out for me near the end of the game? Frustrating #Steelers #Ravens @CBSSportsHQ @CBS @Shawhelp

  • TraceyMWoy Tracey (@TraceyMWoy) reported

    @beverage15 @ShawInfo Just got out of the Shaw store. Huge issue they’ve been working on for a few days and no solution.

  • Christi17665841 Christian Calvelo (@Christi17665841) reported

    Day #9 of intermittent internet and Day #2 of no internet. Help! It’s hard to teach music online and do my job without internet… @Shawhelp

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