Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 337
Calgary, AB 264
Edmonton, AB 196
Surrey, BC 187
Winnipeg, MB 45
Toronto, ON 38
Burnaby, BC 27
Coquitlam, BC 25
North Vancouver, BC 22
Victoria, BC 22
Coquitlam, BC 16
Saskatoon, SK 16
Langley, BC 14
Port Coquitlam, BC 13
Nanaimo, BC 13
Richmond, BC 12
Sault Ste. Marie, ON 12
Red Deer, AB 11
Sherwood Park, AB 11
New Westminster, BC 10
Abbotsford, BC 10
Maple Ridge, BC 9
Lethbridge, AB 7
Chilliwack, BC 7
Montréal, QC 7
Thunder Bay, ON 6
West Kelowna, BC 6
St. Albert, AB 5
Creston, BC 5
Sidney, BC 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • BigD_204 Big D The Icedman (@BigD_204) reported

    @Shawhelp @OfficialDrewie What about New Westminster, The cable keeps cutting out now there is no service what so ever, this has been ongoing for weeks now.

  • JoryKettles Jory Kettles (@JoryKettles) reported

    1/ Update: it’s a days-long network issue with @ShawInfo that still isn’t resolved. Today happened to be my install date (booked 2 weeks ago) for Shaw internet. Day 1 as a Shaw customer and I can’t help but wonder how an outage like this would be handled in southern Ontario…?

  • tomcoleman2012 tom coleman (@tomcoleman2012) reported

    @TheNeilInstant @Techno_dude @Shawhelp Shaw is fing down again in west end

  • Falross Falross (@Falross) reported

    @Shawhelp any word on an internet outage in lloydminster? Internet has been on and off this morning.

  • TheNeilInstant Neil Instant (@TheNeilInstant) reported

    @Shawhelp Chromecast has said if other apps are able to cast then the problem is with the app itself.

  • roberiogimenes Roberio (@roberiogimenes) reported

    @Shawhelp is the service down in Calgary area ?

  • BonezDem Bonez (@BonezDem) reported

    @adamblank17 @Shawhelp Thank God I never have to deal with shaw ever again. I don't know if they have teksavvy out there but I can't recommend it enough $60/month plus $10 for IPTV and I get every hab game for the season!

  • TheNeilInstant Neil Instant (@TheNeilInstant) reported

    @Techno_dude @Shawhelp I tried tech support last night, the help will not be coming from there lol

  • MarkRobertMcCue Mark McCue (@MarkRobertMcCue) reported

    @adamblank17 @Shawhelp This is the worst thing that has ever happened on September 11th.

  • ShanilleXo Shanille (@ShanilleXo) reported

    @Shawhelp my wifi hasn’t been working for a few hours 😩 anyone else with Shaw having internet problems in North Vancouver

  • Max_Occupancy Rob McD - 𝑰𝒔 𝑽𝒂𝒄𝒄𝒊𝒏𝒂𝒕𝒆𝒅 (@Max_Occupancy) reported

    @Shawhelp Thanks but the service was down for hours before this notice was posted, rendering it pointless. I should not have to phone you to obtain this information.

  • tomcoleman2012 tom coleman (@tomcoleman2012) reported

    @Shawhelp @TheNeilInstant Why is shaw down again in west end vancouver. Telus is looking better

  • Noosiekins Vanessa (@Noosiekins) reported

    oh damn @Shawhelp! 1 problemless week & we're back at it again. Black screen followed by connection failed message (though wifi is at full bars). When it came back to life, it landed on a different channel (@GlobalBC to @CTVVancouver). These random drops started again yesterday.

  • Nalindaballer 𝓝𝓪𝓵𝓲𝓷 (@Nalindaballer) reported

    @Shawhelp No **** u, I’m going to Telus

  • thetrblwthtracy tracy gora (@thetrblwthtracy) reported

    @Shawhelp Yep, my wifi would come in for about 2 seconds and then cut out

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