Shaw Outage Map
The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 144 |
| Edmonton, AB | 94 |
| Vancouver, BC | 93 |
| Surrey, BC | 48 |
| Winnipeg, MB | 23 |
| Toronto, ON | 19 |
| Coquitlam, BC | 13 |
| Medicine Hat, AB | 8 |
| Airdrie, AB | 7 |
| Victoria, BC | 7 |
| Burnaby, BC | 7 |
| Langley, BC | 6 |
| Maple Ridge, BC | 5 |
| Richmond, BC | 5 |
| Saskatoon, SK | 5 |
| Coquitlam, BC | 4 |
| Sherwood Park, AB | 4 |
| North Vancouver, BC | 4 |
| Red Deer, AB | 4 |
| Creston, BC | 4 |
| Montréal, QC | 4 |
| New Westminster, BC | 3 |
| Nanaimo, BC | 3 |
| Cochrane, AB | 2 |
| Lethbridge, AB | 2 |
| Vermilion, AB | 2 |
| Canmore, AB | 2 |
| Mississauga, ON | 2 |
| Abbotsford, BC | 2 |
| Courtenay, BC | 2 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
-
Kate Woolley
(@katetakespics) reported
Nor should I have to spend tomorrow on the phone to unwind this mess with @ShawHelp and the collections company. But I will. There’s ZERO appreciation for customer time in this industry. Canadian Telecoms - we deserve better.
-
bumble.prince
(@bumbleprince) reported
@Shawhelp hello, will this outage be fixed soon?
-
Kate Woolley
(@katetakespics) reported
After YEARS of a good customer relationship with @ShawHelp, they did NOTHING to help when I needed new gear, attempted to INCREASE my bill as a fix & now waste my time with this collections ****. Bottom line, this isn’t acceptable @CRTCeng
-
lini⁷
(@darlenebatoon) reported
@Shawhelp any wifi maintenance work in and around Bridlewood/Somerset area? our internet connection is down for an 1 hour now
-
CoW mAn
(@CoW_mAn) reported
Home alone suffering from shingles, hell of a time for the home internet to go down @ShawInfo
-
Chris Gordon
(@FredNurke) reported
Good morning @Shawhelp, what is a "temporary video stream error"? I see others noting a cable outage in Port Coquitlam at least.
-
Shanny 🇨🇦🇺🇦
(@NickelPickel32) reported
@VSM0824 @Shawhelp @ShawInfo Im having issues. Won’t let me change the channel. Says channel is not working at this time. I’ve tried unplugging and it’s still not working
-
Irs
(@Irs87370805) reported
@Shawhelp Shaw tv commercial not acceptable. ..sets poor example for kids
-
Paul Michna
(@MichnaPaul) reported
.@Shawhelp cable, internet and phone are down in #Delton #yeg. Nothing on your website about an outage. What's going on?
-
Rob
(@RobYEG) reported
@ShawInfo After several attempts talking with customer service on the phone and just getting frustrated I was getting ready to cancel my service. After taking with Alex @shpk mall to see what could be done. I got more services for cheaper. what’s is going on with phone support?
-
Still Helen for now
(@shellacsister) reported
@Shawhelp Is your e-mail server down? Mom & I are unable to access our e-mail accounts.
-
One Frame
(@oneframeoff) reported
@ShawInfo internet outage Mount Pleasant
-
Vic S. Maan
(@VSM0824) reported
@Shawhelp @ShawInfo Are there reports of Shaw Cable/Net issues in the Tri-Cities? #help
-
Alexis Somers
(@Kitsune__Alexis) reported
@ShawInfo It looks like there's an internet service outage affecting the City of Calgary. Any idea on when we can expect services to be restored?
-
Alexis Somers
(@Kitsune__Alexis) reported
@ShawInfo It looks like there's an internet service outage affecting the City of Calgary. Any idea on when we can expect services to be restored?