Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 292
Calgary, AB 237
Edmonton, AB 200
Surrey, BC 149
Toronto, ON 100
Winnipeg, MB 47
Coquitlam, BC 33
Burnaby, BC 20
Saskatoon, SK 19
Victoria, BC 16
Brampton, ON 16
Langley, BC 14
Coquitlam, BC 14
North Vancouver, BC 13
Sherwood Park, AB 13
Richmond, BC 13
Nanaimo, BC 12
Port Coquitlam, BC 12
Abbotsford, BC 10
Montréal, QC 10
Red Deer, AB 9
Mississauga, ON 9
Sault Ste. Marie, ON 9
Thunder Bay, ON 8
Kitchener, ON 8
Maple Ridge, BC 7
Duncan, BC 7
West Kelowna, BC 6
New Westminster, BC 6
Port Moody, BC 6

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • canmoreman Peter Kieren 🌈 (@canmoreman) reported

    @soloadventurer @Crackmacs @Shawhelp BlueCurve TV is experiencing a national outage. Been on hold for over an hour to express my displeasure.

  • MarissaSellmer Marissa Andrea Sellmer (@MarissaSellmer) reported

    I have been told to go back and forth and the store that took my deposit will not phone me back or answer my phone calls. Someone needs to refund me. This is disgusting service from such a large well known company. @ShawInfo @ShopGTC

  • pgrundle Pat Grundle (@pgrundle) reported

    @Shawhelp TV and internet down again in White Rock, fourth or fifth time today! Apparently nothing is wrong though.

  • JenniArndt08 Jenni (@JenniArndt08) reported

    @Shawhelp It was Yellowstone and 1883 Premiere night too! Terrible timing 😭

  • brucedtaylor59 Bruce Taylor (@brucedtaylor59) reported

    @Shawhelp I’m seeing a constant Audio drop on CTV daily with occasional picture drop , I’m X cable tech 33 yrs these types of issues would be on the top of list to resolve

  • TBunio Terry Bunio (he/him) (@TBunio) reported

    @Shawhelp Appreciate the response. Your customer service rocks!

  • TrevorBoller trevor boller (@TrevorBoller) reported

    @Shawhelp It’s not an expert problem when you have a nationwide problem

  • VictorQuotek Victor Q (@VictorQuotek) reported

    @doomtroll840 @ShawInfo They have been throttling the speeds and more focused on only the bottom line I guess. same issue

  • in_Vince_ible18 Vince (@in_Vince_ible18) reported from Williams Lake, British Columbia

    So it’s pretty much lock down again and @Shawhelp wifi is consistently dropping. And yes I’ve turned it off and back on again.

  • doomtroll840 Christian (He/Him) (@doomtroll840) reported

    Anyone else’s @ShawInfo wifi just absolute dog **** recently? It drops roughly every 30-40 mins and I’m forced to restart the router every time to get it back up.

  • PatWhite1984 Pat White (@PatWhite1984) reported

    @ShawInfo fix your damn cable! 2 days of this bullshit

  • TravisHarder2 Travis Harder (@TravisHarder2) reported

    @ShawInfo just switched from Telus to Shaw, even worse! Crappy picture on my TV and they won't send anyone to check the line. Internet speed goes from 50 MBs to 400 MBs back to Telus again I guess and a complaint filed to Commissioner for Complaints for Telecom-television Service

  • pgrundle Pat Grundle (@pgrundle) reported

    @Shawhelp Once again Shaw the service is down in White Rock, BC.

  • macvfx mat x (@macvfx) reported

    Hey @Shawhelp please fix! During the great heat dome incident grandma was taken to the hospital. Alive but barely. Now in a home. We transferred phone line to cell. But instead of $0 it is costing her $30/month. Hate to complain but we talked to someone to fix in Oct. Not fixed!

  • SoggySocket SoggySocket (@SoggySocket) reported

    @ShawInfo how many weeks does it take your “technicians” to fix my internet and tv… two weeks now and you still say “we’re working on it” while everyone else I know has theirs working… like what’re they doing out there comparing who’s got a smaller ****?

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