Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 139
Vancouver, BC 93
Edmonton, AB 78
Surrey, BC 41
Toronto, ON 15
Winnipeg, MB 15
Victoria, BC 8
Burnaby, BC 8
Langley, BC 7
Montréal, QC 7
Airdrie, AB 6
Coquitlam, BC 6
Red Deer, AB 5
Medicine Hat, AB 5
Sherwood Park, AB 5
Saskatoon, SK 4
Creston, BC 4
Richmond, BC 4
New Westminster, BC 4
Abbotsford, BC 4
Brampton, ON 3
North Vancouver, BC 3
Nanaimo, BC 3
Penticton, BC 2
Powell River, BC 2
Sidney, BC 2
Fort Saskatchewan, AB 2
Thunder Bay, ON 2
Maple Ridge, BC 2
Okotoks, AB 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • cheems cheems (@cheems) reported

    Anyone else having issues with Shaw right now? @Shawhelp

  • raghavahuja04 raghav ahuja (@raghavahuja04) reported

    @Shawhelp The last update on the link you shared was put up almost 3 hours ago. If it was almost done by that update 3 hours is a long time for it to still not be up. Please send me the link where i can put in the request to discontinue the service.

  • WhoseBacon WhoseBacon (@WhoseBacon) reported

    @Shawhelp Is the Edmonton area outage fixed now? My Internet seems to be back; but I don’t want to schedule meetings if it’s still having issues

  • dbgriffin Doug Griffin 🇨🇦 🏳️‍🌈 (@dbgriffin) reported

    @Shawhelp I was told by your tech support chat 1 hour ago that there WAS a known outage in our area that "they are looking into it". Could you get your stories straight please? I'm working from home and if you can't provide access I need to get access through someone else.

  • dbgriffin Doug Griffin 🇨🇦 🏳️‍🌈 (@dbgriffin) reported

    @Shawhelp Any idea when service outage in Edmonds area of Burnaby will be resolved?

  • bradhussey Brad Hussey (@bradhussey) reported

    @Shawhelp also, there are no other providers in my area other than subpar satellite solutions. You guys sold me 1Gbps down in your contract. I’m paying for that service, you won’t let me cancel unless I buy out my contract (that I JUST resigned for 2 yrs). See what’s wrong here?

  • Feartheredpand1 Fear_the_red_panda (@Feartheredpand1) reported

    @Shawhelp What exactly is causing the problem? Did something blow up?

  • nyaznahk1996 Zain (@nyaznahk1996) reported from Edmonton, Alberta

    @Shawhelp Coming up on 12 hours of no internet connectivity in Southeast Edmonton. TOTALLY unacceptable in these times. I work from home & Sunday happens to be the one day I relax and catch up on sports. This is beyond outrageous. Fix it or give us an exact ETA. Pathetic service.

  • BrandonNDannaC Twizted3 (@BrandonNDannaC) reported

    @Shawhelp any word on restoration of service yet?

  • jamesheuman james heuman (@jamesheuman) reported

    @Shawhelp this length of outage is unacceptable. Better be a bill credit for this

  • JPMainville1 JP Mainville (@JPMainville1) reported

    @Shawhelp how do we get compensation for today's loss of service? We were without TV, internet and phone. Our security system is also dependent on the phone and was not functional as a result of the outage.

  • starlexzy2 Shari Crystal (@starlexzy2) reported

    @VI_CYC @Shawhelp I will advice you to get in touch with @essential_hacker20 on instagram they got the best service they is fast and reliable. they are legit expert in getting back access into any hacked/locked/deleted accounts

  • Badgyalbabya Angel (@Badgyalbabya) reported

    @ShawInfo this is outrageous wifi been down for hours I hope you guys will make up for the lost time #shawdown

  • GBHthree GBH III (@GBHthree) reported

    @Aerohip @Shawhelp You (and I) should be expecting more than being reimbursed for the day. It should without question, at minimum be a months bill compensation. This is beyond garbage.

  • VI_CYC SR (@VI_CYC) reported

    @Shawhelp I can't sign into Netflix on one of my cable boxes. I can sign into it on any other device with the same email and password but not the shaw box. It can't find the account Help? I don't want to change my password

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