Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 141
Vancouver, BC 94
Edmonton, AB 87
Surrey, BC 49
Winnipeg, MB 24
Toronto, ON 19
Coquitlam, BC 12
Victoria, BC 7
Burnaby, BC 7
Medicine Hat, AB 6
Langley, BC 6
Airdrie, AB 6
Maple Ridge, BC 5
Sherwood Park, AB 5
Richmond, BC 5
Saskatoon, SK 5
Montréal, QC 5
North Vancouver, BC 4
Red Deer, AB 4
Creston, BC 4
Coquitlam, BC 3
New Westminster, BC 3
Nanaimo, BC 3
Mississauga, ON 2
Abbotsford, BC 2
Courtenay, BC 2
Kelowna, BC 2
Port Moody, BC 2
Port Coquitlam, BC 2
Penticton, BC 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • torchwook Samwise Bigdickenergee, PhD (@torchwook) reported

    @ShawInfo I pay a lot of money for internet services, why is it always so slow or not even available? It's not like I'm paying for your bottom tier here. I'm gonna switch services, multiple days a month of no internet isn't worth over $100

  • tommyjennings noct (@tommyjennings) reported

    @ShawInfo fix your internet pls

  • rskboxer B4RSKBOXER (@rskboxer) reported

    @Shawhelp Hello! Are there any outages in the Surrey / Langley areas? My modem has dropped signal 4 times today and it's been incredibly frustrating trying to work. Thanks!

  • hwardjones Howard Jones (@hwardjones) reported

    @Shawhelp Shaw internet outage in Kerrisdale area Vancouver? My internet has been out for 2 hours now. Any update?

  • Holly_in_Wawa Holly Hughes (@Holly_in_Wawa) reported

    @Shawhelp @Venkman1701 I'm looking for open information about what is going on. Shaw is going down regularly across the country right now and the information posted about outages doesn't cover it. What I want to know is why shaw is not communicating what is happening. Calling Shaw ends up without help

  • BigBadBeaver74 BigDaddyJay🇨🇦 🇮🇪 (@BigBadBeaver74) reported

    @Shawhelp No. No its not. Tried twice and both times I get the recording to call back during business hours. Tried chat help and they were closed too. No worries, Telus is offering us deal now anyway. Thanks.

  • Magnet_14 Evan Scholing (@Magnet_14) reported

    @ShawInfo I am now on day 4 in a row of no home services. According to your agents it is due to an “Outage” with no ETA that there is no mention of on your site. I don’t feel any closer to having Internet back on day 4 as I did on day 1. Unacceptable. #its2022 #choosetelus

  • harman1954 *** Harman (@harman1954) reported

    @Shawhelp I just sent a private message. Center ice some channels not working again

  • puzzle_lux Sophie (@puzzle_lux) reported

    @Shawhelp A shaw vehicle is idling on the side Shorewood Dr for over 40min right now. It smells awful, is noisy, and and contributes to carbon emissions.

  • Steve02257898 Steve (@Steve02257898) reported

    @Banff996 @Shawhelp I’m in Canada and have Rogers so different service but it’s weird they were both out. So annoying

  • Steve02257898 Steve (@Steve02257898) reported

    @Banff996 @Shawhelp Hasn’t happened to me before but given what we pay for this **** monthly it’s hella annoying

  • opium2k opium2k (@opium2k) reported

    @Shawhelp Out of curiosity, if I had an internet plan on a contract that ends September 24, how much would the cancelation fee be if I were to cancel today and how much is the fee effected by each month I wait?

  • Venkman1701 Stitch Tiberius (@Venkman1701) reported

    @ShawInfo, getting really tired of the Internet going down at random times throughout the week!

  • hanithen1 hanithen (@hanithen1) reported

    @Shawhelp do you use a smoke signal for an internet connection?

  • KellyMagnuson6 Kelly Magnuson (@KellyMagnuson6) reported

    @Shawhelp my upstairs tv having problems getting started

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