Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 315
Calgary, AB 241
Surrey, BC 174
Edmonton, AB 167
Winnipeg, MB 40
Burnaby, BC 27
Coquitlam, BC 27
Toronto, ON 23
Victoria, BC 22
North Vancouver, BC 22
Langley, BC 17
Red Deer, AB 14
Coquitlam, BC 11
Sault Ste. Marie, ON 11
Montréal, QC 10
Sidney, BC 10
New Westminster, BC 10
Maple Ridge, BC 10
Nanaimo, BC 9
Port Coquitlam, BC 9
Sherwood Park, AB 8
Saskatoon, SK 8
Richmond, BC 6
Duncan, BC 6
Lethbridge, AB 6
Nelson, BC 5
Abbotsford, BC 5
Creston, BC 5
Fort McMurray, AB 5
Parksville, BC 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • peeepeeblaze420 Bryan Warren Barrister (@peeepeeblaze420) reported

    @Shawhelp @shaw Did you know your internet is absolutely terrible and any customer still using it should switch? From my testings you have worse internet speeds than a public connection at Walmart! Crazy right?

  • gem_k_ Gem 🐝🐾 (@gem_k_) reported

    Would have been really nice to get some kind of notice about the overnight service outage of wifi, phone, and tv that's supposed to go from 10pm-6am @Shawhelp.

  • pond7 Brad Pond (@pond7) reported

    @LesIsMore1 @Shawhelp @TELUSsupport I’m all about Shaw. In my area, their options for service are superior, and I’ve had nothing but great luck with them for 5 years now. Any issue I had support was always fast via online chat

  • RheaLeimert Rhea Leimert (@RheaLeimert) reported

    @Shawhelp Is there an outage in Surrey BC? No internet in Port Kells

  • samodb1 Slingin Sammy (@samodb1) reported

    @LindsayAlberta @Shawhelp Service just returned for us (12:40ish)...thanks for bringing this to Shaw's attention

  • trxc1963 Susan Lawson (@trxc1963) reported

    Hey, @Shawhelp, can you either put me into the “restart my modem” queue, or put me in touch with someone who can help, please? I’ve done all the rebooting, resetting, and restarting, and I have no internet connection via my Gateway. Again.

  • I_Am_The_Storm_ Heather Cook (@I_Am_The_Storm_) reported

    @Shawhelp It is always "the problem is out in the hub" or node or whatever is the entry point to the neighbourhood... and ask us to keep calling so they can come out and SAY THE SAME THING...

  • PeterVogel Peter Vogel (@PeterVogel) reported

    @Shawhelp Right you are. I did find it but didn't realize on my Chromebook screen I had to scroll down. There were no obvious scroll indicators. Thanks.

  • DzynrRon Ron McNeil (@DzynrRon) reported

    @TSNCurling @Shawhelp discovered this morning no #STOH2022 recorded, thanks Shaw for screwing up the guide, able to record as a series until yesterday and now I have to manually record every draw from now on, #bluesky sucks

  • TheGEAK Gene Koesling (@TheGEAK) reported

    @Shawhelp we've had random, intermittent connection losses that last 15 seconds to 30 minutes for about six weeks. A Shaw tech came and checked our stuff, said our hardware & cabling is fine. I recently upgraded to fiber hoping it might help (it didn't) & it's no faster.

  • Roni_JDM Rhonda Inkster (@Roni_JDM) reported

    @Shawhelp my son is complaining that our internet is down again, wants to know why we are still using Shaw. I'm at work, can't help him ... Can you help me help him?

  • jeff98877256 jeff (@jeff98877256) reported

    @Shawhelp no internet, no cable tv. (killarney area of vancouver) its been hours now. what is the problem? specifics. service workers are slow. get a move on, we're paying customers.

  • skullplanter You storming personification of an **** discharge (@skullplanter) reported

    @Shawhelp Net just went down in Lorette MB. Any idea what's up?

  • TrevorBoller trevor boller (@TrevorBoller) reported

    Anyone who else’s Shaw Tv not work?? This is getting to be a problem. #shaw #YEG @Shawhelp

  • aryoungson aynslee youngson (@aryoungson) reported

    @Shawhelp our pvr is seriously ticking me off and the fact we’ve contact a tech/agent 4 times and they’ve sent someone Out 3 times and the issue is still not fixed this is ridiculous I’m losing my patience

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