Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 225
Vancouver, BC 213
Edmonton, AB 170
Surrey, BC 109
Winnipeg, MB 45
Toronto, ON 34
Coquitlam, BC 28
Saskatoon, SK 17
Victoria, BC 16
Sherwood Park, AB 13
Sault Ste. Marie, ON 12
Nanaimo, BC 12
Richmond, BC 9
Burnaby, BC 8
Langley, BC 8
Red Deer, AB 8
Abbotsford, BC 8
North Vancouver, BC 7
New Westminster, BC 6
Coquitlam, BC 6
Lethbridge, AB 6
West Kelowna, BC 6
Thunder Bay, ON 5
Mississauga, ON 5
Port Coquitlam, BC 5
Kelowna, BC 4
Montréal, QC 4
Brampton, ON 4
St. Albert, AB 4
Creston, BC 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • laureneinfeld1 lauren e (@laureneinfeld1) reported

    @Shawhelp any issues with connectivity in Winnipeg? We have cable, but internet is down

  • jmw52 🐓🍭🍭can't wear 😷 (@jmw52) reported

    Hey @Shawhelp Did you know if I wanted to do self serve I would!? Did you know if I say will call in xx minutes I do! Did you know your website does not show any outage and yet this is the 2nd time calling support in 10 days? Poor service online, on phone or in person.

  • krisfromvan Kris (@krisfromvan) reported

    @Shawhelp the difference between sportsnet pacific and sportsnet 4k is insanely drastic. I wish more @canucks games were on sportsnet 4k. @Sportsnet and I understand the resolution difference. We need to bump the bandwidth on bluecurve.

  • jmw52 🐓🍭🍭can't wear 😷 (@jmw52) reported

    @Shawhelp After 26 minutes on ignore you website finally indicates an outage..so very unimpressed with @shaw since transferring service to my new home 8 months ago. MULTIPLE # of screw-ups

  • ANgotngamwong andrew ngotngamwong (@ANgotngamwong) reported

    @Shawhelp just had the worst experience calling into Shaw today agent declined to escalate my call and kept me on mute for over an hour. Will file with the ccts if I can’t get this escalated !

  • JohnnyBOkay Johnny Birch (@JohnnyBOkay) reported

    @Shawhelp I've been a Shaw customer for a long time, but I have no desire to do business with Rogers. Can I now cancel my contract without penalty?

  • raidersfan31 Rob Gibson (@raidersfan31) reported

    @shawhelp the worst service ever. I'm paying for premium service and I'm not even getting the lowest level. 50 or 60 mb/sec when it should be 1000. I just want a refund for not getting what I've been paying for. 180 per month. very poor service and even worse customer service.

  • LoudMthBrownGrl Loud Mouth Brown Girl (@LoudMthBrownGrl) reported

    @k3yj @Shawhelp it's the shaw signal but rather than actually fix it they just tell us to reboot the box. Very annoying.

  • k3yj G. Angel (@k3yj) reported

    @LoudMthBrownGrl @Shawhelp I'm having the same issues with a couple of channels such as Slice. Completely jumbled up, picture is broken with pixels and other images. At times completely unwatchable. I've done a box reset. What's going on?

  • craigwmiller Craig Miller (@craigwmiller) reported

    @Shawhelp I need some escalation assistance with a mobile account problem that 3 phone calls and a visit to a store haven't seemed to help. I want to give Shaw more money but it seems Shaw doesn't want to take it. Who can I contact?

  • keyagitator keyagitator (@keyagitator) reported

    Between no internet service from @Shawhelp and poor cell coverage from @Bell_MTSHelps it is tough to work in River Heights this afternoon.

  • ThatsMacky Chris MacKinnon (@ThatsMacky) reported

    @Shawhelp is there currently an outage in Winnipeg, MB? My internet died around 9:55 (CDT) and so did others.

  • keyagitator keyagitator (@keyagitator) reported

    @Shawhelp what is the eta on return to service in River Heights?

  • Bogey_Putt Lynelle (@Bogey_Putt) reported

    @Shawhelp messaging on behalf of my parents in Penticton. Cable out, second time in the past two weeks. ETA? They are not happy customers, especially since their bill went up $20 a month. Paying for service they’re not receiving.

  • skullplanter You storming personification of an **** discharge (@skullplanter) reported

    @Shawhelp got any info on the outage in the tache area? Website has nothing and app only says that there IS an outage.

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