Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 276
Calgary, AB 201
Surrey, BC 157
Edmonton, AB 127
Coquitlam, BC 28
Burnaby, BC 28
Winnipeg, MB 24
Victoria, BC 20
North Vancouver, BC 20
Toronto, ON 19
Langley, BC 15
Red Deer, AB 14
Montréal, QC 13
Coquitlam, BC 12
New Westminster, BC 11
Sidney, BC 11
Port Coquitlam, BC 10
Maple Ridge, BC 10
Duncan, BC 7
Richmond, BC 7
Abbotsford, BC 7
Sherwood Park, AB 6
Nanaimo, BC 6
Powell River, BC 5
Chilliwack, BC 5
Creston, BC 4
Saskatoon, SK 4
St. Albert, AB 4
Medicine Hat, AB 4
Nelson, BC 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • BraddockMIA11 Atwood11 (@BraddockMIA11) reported

    @ShawInfo I bought a new build home that has older homes on both sides serviced by Shaw. How is it that houses on BOTH sides of my house can get shaw internet but you REFUSE to run the line to my house? Your agents seem completely baffled by this. Has it never happened?

  • Tricialm Isha 🇳🇿🇨🇦 (@Tricialm) reported

    So @ShawInfo can't move up the date of service repair for my 85 year old grandma to talk to her dying son because the service repair request had already been logged. Computer says no. So the demographic we just shut the planet down for and locked up? F#@$ em.

  • StellarPet Jennifer (@StellarPet) reported

    Hi @ShawInfo @Shawhelp My grandma in her eighties in Metro Vancouver has had no Shaw phone service (NO dial tone) since last Tues (Nov 17). I spoke with your CS & they have a scheduled service call for the end of week. Given the circumstances, can you get a tech out sooner?

  • PelosiAndSchiff BIDEN is #46 (@PelosiAndSchiff) reported

    @Shawhelp Thanks a lot #ShawCable I’ve explained to your support team: I’m at home w my 93 yo Mom and am having trouble getting your equipment back! I switched to Telus Sept 22nd and TODAY I get a letter from collections!!! WTH you know what’s going on, you know we are isolating—-con’t

  • davemccr Dave McCristall (@davemccr) reported

    @PeterVogel @Shawhelp I pay basically the same as you. The rate you are paying is the long time customer rate. I wish other companies were as good as Shaw and kept jobs in Canada. If new customers won’t sign up at that rate there are other places they can turn. CDN rates too high across the board.

  • StellarPet Jennifer (@StellarPet) reported

    @Shawhelp @ShawInfo @Shawhelp It's not my account. It's for my grandma in her eighties. And your phone service has been out since Tuesday of last week. I don't have her account number as I can't get a hold of her!

  • aaniaz Ahmad Niaz (@aaniaz) reported

    @Shawhelp hello, my home internet connection has been down all night and it’s 430 AM and it’s still down, can you please assist? #InternetDown

  • chriseditpost Chris Zayachkowski (@chriseditpost) reported

    @Shawhelp Oh I need assistance. There is just no one able to help me.

  • rainessery Rain (@rainessery) reported

    I was really looking forward to #shadowlands today but since we're now on day 5 of no internet (because @ShawInfo can't be bothered to send a tech for a week after a garbage truck accidentally took out our line) I won't get to join in. Kinda feels like a waste of vacation days.

  • premiamgmt Pension Fund Ombudsman (@premiamgmt) reported

    @Shawhelp internet and TV cut out and aren’t working in Lake Bonavista, Calgary. Please advise.

  • CL_Chaos CL Chaos (@CL_Chaos) reported

    @Shawhelp help my nets been dead for an hour

  • kennymacktruck kenny macintyre (@kennymacktruck) reported

    Stock @Shawhelp service

  • ztravica Creativescans (@ztravica) reported

    @PeterVogel @Shawhelp I’m considering dropping ShawTV because of their rates (keep rising) and service (poor signal lack of selection).

  • PelosiAndSchiff BIDEN is #46 (@PelosiAndSchiff) reported

    @ShawInfo My 93 yo Mom & I are at home isolating; with poor reception we switched to Telus on Sept 22, my account with Shaw was up to date! I can’t get the equipment back, spoke to Shaw many, many times over 8 weeks, and today I received a COLLECTION NOTICE! Worst customer service ever!!!

  • G0P15T0N5 Eric Chaboyer (@G0P15T0N5) reported

    @ShawInfo if my roommate has a extra Pod laying around can I plug it in my room and it will help? Or does it have to be set up? I plugged it in, and it's lit up with a white light. Plz let me know thx!

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