Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• Tommy Levi (@tslevi) reported 3 minutes ago

  @Shawhelp is internet down in Vancouver? Lost my connection

• Lolo P🇨🇦🇨🇱🏳️‍🌈 (@LoloPino) reported 5 minutes ago

  @Shawhelp internet is down in Charleswood. This has been several weekends in a row where our internet is down.

• 🇺🇦🌻 Nikki TAYLORSTAN Moody 🇺🇦🌻 (@MissNikkiDotCom) reported 7 minutes ago

  @Shawhelp getting an error when I try to watch anything recorded on PVR. Help? Both boxes in my home are doing this.

• Rachel Reilly-Lilje (@rreillyy) reported 7 minutes ago

  @ShawInfo are you currently exp problems in Calgary? Cable is still down/

• Chacha's Stan Account (@GawlsUnlimited) reported 8 minutes ago

  @Shawhelp is wifi down in Calgary area?

• Drew (@drewprice_4) reported 8 minutes ago

  @Shawhelp Having a issue with my Shaw internet and TV services

• LallyA (@LallyAd) reported 10 minutes ago

  Hey @Shawhelp I have been having an issue with my tv box and internet my upload keeps dying instead 😭

• Tommy Levi (@tslevi) reported 13 minutes ago

  . @Shawhelp anything up with internet in Vancouver? I keep dropping connection and it's extremely slow and laggy. Modem has been rebooted.

• René Gobeil (@Nutjobwmachete) reported 14 minutes ago

  @TELUS, so my bill more than doubles, my service gets worse and PikTV still doesn’t work? Hey, @ShawInfo, I heard you’ve got good deals.

• Thisdobesomeunbasedshit (@AESTHETICWEEB69) reported 20 minutes ago

  @Shawhelp using new modem you provided and internet has been down for an hour white light blinking

• Robert Titerle (@rtiterle) reported 21 minutes ago

  @Shawhelp ... and by the way - up until today, I was a Shaw supporter and was about to upgrade to a new package. Why do companies with good products resort to lies and misdirection? I don't get it. Kinda forces me to go for the Telus new customer deal...

• Robert Titerle (@rtiterle) reported 22 minutes ago

  @Shawhelp Why not just straight up say the packages are not available to existing customers? Why lie about it? This is not a support issue - this is about a very underhanded bit of marketing.

• Kat (卡帝娜) (@kayedzei) reported 23 minutes ago

  @Shawhelp Need help! How come that r internet connection in r living room is weak? Is there a problem w/ r modem? Need answers. Thank you

• Robert Titerle (@rtiterle) reported 30 minutes ago

  @Shawhelp Hey @ShawInfo or @Shawhelp again, same location, same service, but the web site says it's not available in my area. But it clearly is. The packages it then offers are all similar but at a much higher price. Why not just be straight up? Why lie?

• George Duncan (@gdun317) reported 32 minutes ago

  @Shawhelp Wondering if you are having issues in North Lethbridge. Without cable and wifi for nearly an hour now. Modem and cable box both rebooted. #yql

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