Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 157
Edmonton, AB 103
Vancouver, BC 96
Surrey, BC 53
Victoria, BC 34
Toronto, ON 21
Winnipeg, MB 21
Coquitlam, BC 14
Medicine Hat, AB 8
Langley, BC 7
Airdrie, AB 7
Burnaby, BC 7
Nanaimo, BC 6
Montréal, QC 5
Kelowna, BC 5
Saskatoon, SK 5
Sherwood Park, AB 5
Maple Ridge, BC 5
North Vancouver, BC 4
Coquitlam, BC 4
Richmond, BC 4
Guelph, ON 3
West Kelowna, BC 3
Cochrane, AB 3
Red Deer, AB 3
Creston, BC 3
New Westminster, BC 3
Abbotsford, BC 2
Comox, BC 2
Lethbridge, AB 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • Tammeh69 Tammeh (@Tammeh69) reported

    @Shawhelp Are you still working on the guide issue? It's really out of whack for the last 3 days. It seems it's getting worse

  • Lola_belle 3lola_belle (@Lola_belle) reported

    @Shawhelp Thanks Tom, I was able to speak to someone to cancel without penalty, it was that bad.

  • gqtrebor GQTREBOR (@gqtrebor) reported

    @Shawhelp north Edmonton not working for internet?

  • matpVI #MaskUp (@matpVI) reported

    @ShawHelp - Hi, are there TV issues? Sound modulation on some channels like 258 MSNBC is awful (chirping, cutting out) and the guide icons are either missing, or showing on the wrong listings

  • kel_varn Kel Varnsen (@kel_varn) reported

    @Shawhelp @matpVI Where are we at with this issue?

  • CrazyMike_10 Crazymike10 (@CrazyMike_10) reported

    @Shawhelp I appreciate the help, but i've already tried. The only response i've had is wanting to send out a tech. Not only do i not have time for that, but this 100% does not sound like it's my house connection.

  • adifood1234 Adi lally (@adifood1234) reported

    @Kameranna @Shawhelp And also how rude that they didn’t fix the guide yet 😡😡

  • MOVIEMAN2352 MOVIEMAN2352 (@MOVIEMAN2352) reported

    Anyone else with @ShawInfo having issues with no internet in yyc??

  • opiatedforty9 Papa’s Delicate Condition (@opiatedforty9) reported

    @Shawhelp your guide is still laggy and slow

  • callumisarobot cαʟʟυм ʙᴇɴᴇᴠɪᴇɴᴛᴏ 🌈 (ᴛᴀʏʟᴏʀ's ᴠᴇʀsɪᴏɴ) (@callumisarobot) reported

    Switching to @ShawInfo was the worst decision I've ever made 😒

  • apang_ttc Adrian Pang (@apang_ttc) reported

    @Shawhelp still having internet problem in East Vancouver. Any updated eta on finishing maintenance?

  • adifood1234 Adi lally (@adifood1234) reported

    @ShaeJHarding @Shawhelp Your not the only one I’m still having the same issue even after contacting support

  • adifood1234 Adi lally (@adifood1234) reported

    @ShaeJHarding @Shawhelp Next best thing to do is wait till your contract is over to switch to a better not worth paying 100s of dollars for this kind of experience Shaw fix your system.

  • jerah Jerah (@jerah) reported

    @Shawhelp wifi is down in Castlegar, are there any maintenance work being done? Estimate of when it'll be back up again?

  • Mau_Orozco Mau Orozco (@Mau_Orozco) reported

    @Shawhelp Outage in North Vancouver, Capilano Mall area? Router blinking yellow.

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