Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 283
Calgary, AB 212
Surrey, BC 158
Edmonton, AB 131
Winnipeg, MB 32
Burnaby, BC 28
Coquitlam, BC 25
North Vancouver, BC 21
Toronto, ON 20
Victoria, BC 19
Red Deer, AB 16
Langley, BC 16
Sidney, BC 11
Montréal, QC 11
Coquitlam, BC 11
Port Coquitlam, BC 10
New Westminster, BC 10
Maple Ridge, BC 10
Duncan, BC 7
Richmond, BC 7
Abbotsford, BC 7
Sherwood Park, AB 7
Saskatoon, SK 6
Nanaimo, BC 6
Sault Ste. Marie, ON 6
Powell River, BC 5
Chilliwack, BC 5
Nelson, BC 5
St. Albert, AB 4
Thunder Bay, ON 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • JJPSForsyth Jeffrey Forsyth-Start-up's-New Tech Development (@JJPSForsyth) reported from Calgary, Alberta

    @Shawhelp ive had a problem with my home Wifi thats being going on for days. I was offered an Engineer a day ago, so I need somebody to listen and not go through off the shelf advice. The problem is my Wifi is half of what it was.

  • alt_jonesy 🌿 • jonesy • 🌿 (@alt_jonesy) reported

    @Shawhelp is there an internet outage in Kelowna, BC?

  • Boyf_97 Bill 💯 (@Boyf_97) reported

    @alan_dickenson @Shawhelp @TELUS here we come. 9 hour outage.

  • iusduncan Duncan (@iusduncan) reported

    @ShawInfo customer service is not good! Wait times are crazy!

  • shareski Dean Shareski (@shareski) reported

    @Shawhelp blue curve remote no longer gives me 30 second skip. Exit, exit, exit 0,0,3,0 Is not working. Ideas?

  • PSPilates Yvonne Bray (@PSPilates) reported from West End, British Columbia

    @Shawhelp Is there an outage at UBC?

  • MrGozno GOZNO (@MrGozno) reported

    Me: Hey shaw I want to pay my bill so you don't disconnect my internet. @shawinfo : don't ever speak to me, give us your money and we'll disconnect your service

  • JJPSForsyth Jeffrey Forsyth-Start-up's-New Tech Development (@JJPSForsyth) reported from Calgary, Alberta

    @Shawhelp constant problems either on wired or wireless getting less than 150 Mbps when im paying for 300

  • sophhhjamal sophhh (@sophhhjamal) reported

    @Shawhelp what’s going on?? Can’t seem to get any channel working except the global news & CTV news??? Help LOL I have to watch @GreysABC 🙃

  • MoZone91 Mo Zone (@MoZone91) reported

    @Shawhelp Sent a dm yesterday and got no response. Today will be the 3rd time in less than a week I need to speak to someone. Really sad that this is the kind of service I'm paying for.

  • Kelly_A_Bee Kelly Buckley (@Kelly_A_Bee) reported

    Hey Millwoods #yeg - anyone else’s @ShawInfo cable and internet down? Haven’t had a signal now for a couple of hours...

  • alan_dickenson Alan Dickenson (@alan_dickenson) reported

    @Kelly_A_Bee @ShawInfo Been down since noon apparently. Crews are working on it, last update was @ 5:30pm saying it would be a few hours. Which seems promising

  • MrGozno GOZNO (@MrGozno) reported

    @ShawInfo you are literally the worst. Youre customer service is embarrassing. Thanks for helping me choose my future provider

  • lisastowe Lisa Stowe (@lisastowe) reported

    @Shawhelp is there a current outage in NW Calgary?

  • kaclk Kayle Clark (@kaclk) reported

    .@shawinfo has given 2 more updates that both basically say “we’re still working on it”. I wish they’d actually give an explanation. We’re at almost the 9 hour mark of when my internet went down. Obviously this is a major major outage at this point.

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