Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• Clement Fandango (@ClemFandangro) reported 28 seconds ago

  @Shawhelp woke up this morning with my internet still not working because Shaw's DHCP servers refusing to hand out an IP address which is not allowing me to work... Why is it okay to be without a service that I pay for for over 12 hours?

• kidt (@kirbytran) reported 3 minutes ago

  @Shawhelp is there a tv/internet outage in Nolan Hill Calgary?

• Kim (@dokken71) reported 4 minutes ago

  @Shawhelp Hello Jay. I’ve been on chat for 90 mins going in circles and am ready to sob. My husband died two weeks ago today after a short brutal 3 month battle with cancer after never being sick a day in his life. 2nd time in 1 mth w/worst cust svc for mom in law

• Tamara Konrad (@tamarakonrad) reported 4 minutes ago from Edmonton, Alberta

  @Shawhelp internet outage for over an hour now in SE Edmonton- what’s up?

• Cormie (@Cormie613) reported 4 minutes ago

  @ShawInfo is the worst. 0/100

• Kim (@dokken71) reported 5 minutes ago

  @ShawInfo OMFG WORST CUSTOMER SERVICE EVER!!!! Trying desperately to set up preauth on my mother-in-law’s account. My husband/her son died two weeks ago today and she is elderly and disabled but they are 100% unwilling to help. I have BEGGED for a supervisor call back 8 times

• Mark Cassano (@marcus_ano) reported 9 minutes ago

  25 years with @Rogers, good bye. I hope to never deal with you again - of course, that's unlikely as I am a happy @Shawinfo customer. Please don't ruin their excellent customer service.

• R y a n (@Tortacular) reported 12 minutes ago

  @Shawhelp there's no service issues listed in Saskatoon, but my internet has been down for the last hour since I got up. Is there something I should know?

• Jess (@DawghausX3) reported 12 minutes ago

  @Shawhelp I'm not in the Killarney neighborhood, is the outage more widespread than that?

• R y a n (@Tortacular) reported 15 minutes ago

  @Shawhelp my internet in Saskatoon had gone down multiple times this morning. No outage listed. Any idea why this would be the case?

• Kari Herman (@karhermy) reported 15 minutes ago

  @Shawhelp hi. Is there an issue in south Calgary? I have no signal w/ my cable. Thx

• Who? (@owlacoustic) reported 17 minutes ago

  @Shawhelp Currently affected by an outage with no updates for over 3 hours. INC1046043. Any timeline on this or just wish upon a falling star?

• Jess (@DawghausX3) reported 17 minutes ago

  @Shawhelp internet outage in Calgary?

• CalgaryObserver (@VMartel1) reported 18 minutes ago

  @ThaRealDill1 @Shawhelp Thank you for that info. Help from Shaw is non-existent.

• ¡No soy un ****** regular! (@TexasEd) reported 22 minutes ago

  @Shawhelp what is happening here in Summerland? Intermittent signal fades.

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