Shaw Outage Map
The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 137 |
| Vancouver, BC | 95 |
| Edmonton, AB | 79 |
| Surrey, BC | 44 |
| Toronto, ON | 18 |
| Winnipeg, MB | 18 |
| Coquitlam, BC | 10 |
| Burnaby, BC | 8 |
| Victoria, BC | 7 |
| Airdrie, AB | 6 |
| Langley, BC | 6 |
| Richmond, BC | 5 |
| Saskatoon, SK | 5 |
| Medicine Hat, AB | 5 |
| Red Deer, AB | 5 |
| Montréal, QC | 5 |
| North Vancouver, BC | 4 |
| Creston, BC | 4 |
| New Westminster, BC | 4 |
| Abbotsford, BC | 4 |
| Coquitlam, BC | 3 |
| Maple Ridge, BC | 3 |
| Sherwood Park, AB | 3 |
| Nanaimo, BC | 3 |
| Courtenay, BC | 2 |
| Kelowna, BC | 2 |
| Port Moody, BC | 2 |
| Port Coquitlam, BC | 2 |
| Penticton, BC | 2 |
| Powell River, BC | 2 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
-
Faith lacroix
(@lacroix_faith) reported
@Shawhelp Will the account be refunded for the time Shaw was unable to provide service?
-
Dave Macdonald
(@rdavemacdonald) reported
@Shawhelp our cable and TV is down again in Murrayville 😠
-
Justin Silber
(@SilberJustin) reported
@adhall_nz @IsForAt I wish we had that in Canada. The last time I cancelled my @Shawhelp account I spent nearly 40 minutes on hold listening to a repeating message about how I wouldn't have to wait on hold if I used their website, the same website that doesn't have an option to cancel accounts.
-
DJ Andy Murphy
(@djandymurphy) reported
Hey @Shawhelp - why does my connection in Deep Cove constantly drop out? I can't see evidence of it loosing sync on the modem, just complete outage of internet as if a gateway has failed.
-
digimat
(@digimat) reported
Is there even a more sleazy or dispicable company than @ShawInfo ? Advertising “Hybrid” Fibre that’s not even Fiber to your door at infalted prices. Forced to jack up your Internet rates because you failed to adapt to your customer needs. #byefelicia
-
TheJourneyGenie
(@TheJourneyGenie) reported
@Shawhelp I’m on the phone with one of your reps but I cannot understand her and she has left me hanging for several minutes. Can you help please?
-
Nuvo Sales Group
(@NuvoSalesGroup) reported
@Shawhelp Can't answer emails when your internet is down... Like it is right now... In South Surrey...
-
Pat
(@goopat2) reported
@trishlaw55 @Shawhelp No it’s still not working. Apparently it has something to do with an iOS update and they are working on it? I checked with Shaw again on Nov 13 and the Tech wasn’t aware of the problem so I don’t think it’s a priority.
-
Constance Van Horne
(@cmvanhorne) reported
from
Cold Lake, Alberta
@Shawhelp They’re useless - I’ve been trying to get his tv fixed for six weeks and they finally sent a technician - through several calls they never said he needed a new package - I shouldn’t have to deal with them again. Ineffective and inefficient - but I guess y’all are paid by the hour
-
Ron Wozniak
(@murphy2232) reported
@MyPetalHeart @ShawInfo Yesterday I was on hold for 1 45 and finally gave up. Never gave me a call back option
-
Skinnz
(@shaughnskinnZ) reported
from
Winnipeg, Manitoba
Why is @ShawInfo customer service so bad!? Waiting almost 3 weeks for a callback!
-
cm
(@Crackmacs) reported
@PhilOllenberg @Massonite Same here. What happened, @Shawhelp? Our internet is suddenly so bad we cant use any internet while kid is in online school during the day or everyone's connection lags out and is unuseable.
-
Faith lacroix
(@lacroix_faith) reported
@Shawhelp switched plans. Now WiFi and cable are not working. Customer service is not helping. Fix this or refund the payment.
-
renzo - miguel
(@migsisrenzo) reported
lol @Shawhelp why ur wifi so bad.
-
Ken Jones
(@Stormblind1654) reported
@Shawhelp internet and cable went down about 20 minutes ago now. Who do I contact to resolve this quickly?