Shaw Outage Map
The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Vancouver, BC | 326 |
| Calgary, AB | 261 |
| Edmonton, AB | 210 |
| Surrey, BC | 185 |
| Winnipeg, MB | 53 |
| Toronto, ON | 36 |
| Burnaby, BC | 28 |
| Victoria, BC | 25 |
| Coquitlam, BC | 22 |
| North Vancouver, BC | 21 |
| Red Deer, AB | 16 |
| Sault Ste. Marie, ON | 14 |
| Saskatoon, SK | 14 |
| Langley, BC | 14 |
| Sherwood Park, AB | 11 |
| New Westminster, BC | 11 |
| Montréal, QC | 10 |
| Sidney, BC | 10 |
| Port Coquitlam, BC | 10 |
| Nanaimo, BC | 9 |
| Coquitlam, BC | 9 |
| Maple Ridge, BC | 9 |
| Abbotsford, BC | 9 |
| Lethbridge, AB | 8 |
| Richmond, BC | 8 |
| St. Albert, AB | 7 |
| Mississauga, ON | 6 |
| West Kelowna, BC | 6 |
| Fort McMurray, AB | 5 |
| Parksville, BC | 5 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
-
Robert Greer (moderna x2 fully vaxxed)
(@stampsfaninsask) reported
@natebannerman @Shawhelp That’s just horrible
-
JETMBS
(@JETMBS) reported
My internet crapped out at the worst time. Thanks @ShawInfo
-
McDrai9729
(@MDrai9729) reported
@Shawhelp is there an outage in Morinville? My cable and internet went out.
-
Chuck Duboff
(@lyndalerun) reported
@ShawInfo Shut Fox down for their misinformation commentary
-
Goose Of War
(@yer_conscience) reported
@Shawhelp Just turned back on. It was the only channel with a problem
-
Carol Manseau
(@VanCityFrenchy) reported
@rexresurreccion @Shawhelp I'm having the same issue. Internet works. No tv.
-
Free Opinions On Anything
(@A_D_Mira) reported
@Shawhelp Your new mandatory confirmation code setup is garbage. If Shaw was serious it's a very simple matter for Shaw to match the originating IP address with the password protected "MY Shaw" account. I'm not changing my browser setting to retain any Shaw password codes!
-
daniel gibson
(@AntiVenom42420) reported
When I moved I switched from @ShawInfo to telus because I was under the impression that they had a good product and exceptional customer service. I am really beginning to regret the change. When I had internet down with shaw they were almost over reaching with how much
-
Bryan Leitch
(@Bryan_Leitch) reported
@monnipenni87 @Shawhelp I pay $15/month for an IPTV backup service and it’s been more reliable with less glitching and pixelation. I expect a little more for the $140/month I give Shaw.
-
David_the_human
(@DavidTheHuman) reported
@Shawhelp hi. Is service down in Evanston area of NW Calgary?
-
Lindsay Sievewright
(@oldmansieve) reported
Dear @Shawhelp We pay a lot of money for service and the service lately is terrible. I will be calling in to complain but I also want others to know. I am getting tired of this and am potentially looking to switch to something more reliable
-
Tanya Callaway 🇨🇦
(@TanyaCallaway1) reported
@Shawhelp I reported it and the gentleman I spoke to said it was all the streets I listed. He was putting in a support request. It just came back on. We are all good again!
-
Amy 🪶
(@DameMyniah) reported
@kaclk @ShawInfo I was stunned to find out I was subscribed to RT when I reviewed my Shaw package last year. I’d never signed up for it & certainly had never watched it!
-
Zana
(@ZanaZeni) reported
@Shawhelp No internet for over 24 hrs, 3 Shaw vans showed up yesterday, did nothing but leave the neighborhood cable box open/exposed..tech support etc doesn't seem to know what is happening, technician visit was cancelled without notifying us, Help?
-
asetia
(@setiaanita11) reported
@Shawhelp any help with TV, no sound and picture but channel guide is available. Tried resetting tv box but still the same.