Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 157
Vancouver, BC 134
Edmonton, AB 95
Surrey, BC 72
Winnipeg, MB 21
Toronto, ON 17
Coquitlam, BC 13
Burnaby, BC 11
Red Deer, AB 9
Victoria, BC 8
Montréal, QC 8
Langley, BC 8
Nanaimo, BC 7
Sherwood Park, AB 5
New Westminster, BC 5
Duncan, BC 5
North Vancouver, BC 5
Richmond, BC 5
Abbotsford, BC 5
Medicine Hat, AB 4
Maple Ridge, BC 4
Creston, BC 4
Saskatoon, SK 4
Coquitlam, BC 4
Powell River, BC 4
Airdrie, AB 3
Nelson, BC 3
St. Albert, AB 3
Okotoks, AB 2
Guelph, ON 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • wpgguy Dave the tired 🇨🇦 (@wpgguy) reported

    @3_putt @Shawhelp This one was an area outage. Oh well.

  • Alan_Perkins_ Alan Perkins (@Alan_Perkins_) reported

    @Shawhelp you need to change the way you deal with retention. I have a been a loyal customer for many years and currently under a 2 yr contract. A week or so ago I ordered Paramount Network online to watch Yellowstone. I'm now wanting to cancel Paramount ...1

  • Parshantwadhwa1 Parshantwadhwa (@Parshantwadhwa1) reported

    @DaveBoyle3rd @TELUSsupport @Shawhelp I am on hold with Telus as well, i have the same issue since last week. So i believe it's a know issue but not known to Telus.

  • MaryPChipman Ugabug (@MaryPChipman) reported

    @Shawhelp We've been having problems recently with our Internet cutting out or being as slow as mud. Can I DM you now?

  • GirlsGoGrape Girls Go Grape (@GirlsGoGrape) reported

    Having a horrible time with @Shawhelp ... the opposite of help.

  • Feyangel23 Jin (@Feyangel23) reported

    @Shawhelp can I get help with my internet problem I've been try for the past couple of days to try to get a hold of any of your representatives to fix the constant connection problems

  • Rin_Cathy Catherine (CathyRin) (@Rin_Cathy) reported

    @TELUS @TELUSsupport your home internet sucks *****. Worse than dial up. First time in my life not using @ShawInfo and I #hate it. HATE.

  • DaveBoyle3rd Dave Boyle (@DaveBoyle3rd) reported

    Hey @TELUSsupport I've had your Fibre since 9:30 AM and had two outages already. Come bring a box and pick up your crap I'm in Didsbury I'll stay with @Shawhelp. Tired of sitting on hold on the phone with you.

  • rgrey1 Rob Grey (@rgrey1) reported from Burnaby, British Columbia

    @Shawhelp I'm spoken to your tech support many many time and they can't help me. Your custom service will not help. Maybe time to speak to @TELUSsupport or @Bell_Support would help me on a New Client Account! #shaw

  • DawnAstbury Dawn🇨🇦 (@DawnAstbury) reported

    @Shawhelp Your customer service is brutal! Can’t get a person on the phone nor the app now. I’ve been billed twice in a week and my wifi still needs to be fixed. I’m still in limbo. Need some customer service help please!

  • daringibson1 Darin Gibson (@daringibson1) reported

    @Shawhelp @TELUS @ShawInfo Shaw Help- I am sure that has been helpful for many people. The reality is that so many more people cannot afford your promotion. I see it daily. Forced to choose between food and rent. Nothing left for wifi... Could you do more?

  • EgersundFarmTom TurboT from PB (@EgersundFarmTom) reported

    @Shawhelp Raising my Internet and Cable package $684 annually for exactly the same package and telling me I have to sign a two year commitment or it goes up $1784 annually is just some fantastic customer service. Loyal customer for years but time to switch to Telus

  • Daiven_19 Daiven S (@Daiven_19) reported

    @Shawhelp It’s still not working for me. Lagging like crazy

  • _dill9pickle Dylan (@_dill9pickle) reported

    @Shawhelp My internet service hasn't been the most consistent recently. Also, I've been feeling somewhat worried about the security of my router as I've gotten a few notifications from several devices saying out is network is not secure.

  • AnnaGreenwoodL1 Anna Greenwood-Lee (@AnnaGreenwoodL1) reported

    @daringibson1 @TELUS @ShawInfo If they could extend the $10 internet to everyone who qualifies for the city's fair entry program that would help

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