Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 234
Vancouver, BC 224
Edmonton, AB 178
Surrey, BC 114
Winnipeg, MB 44
Toronto, ON 37
Coquitlam, BC 29
Saskatoon, SK 17
Victoria, BC 15
Sherwood Park, AB 14
Sault Ste. Marie, ON 12
Langley, BC 11
Nanaimo, BC 11
Red Deer, AB 10
Richmond, BC 9
Burnaby, BC 8
Coquitlam, BC 8
Abbotsford, BC 8
North Vancouver, BC 7
New Westminster, BC 6
Lethbridge, AB 6
West Kelowna, BC 6
Port Coquitlam, BC 6
Brampton, ON 5
Thunder Bay, ON 5
Mississauga, ON 5
Maple Ridge, BC 5
Leduc, AB 4
St. Albert, AB 4
Creston, BC 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • Jamiegrl Jamie Melissa Renwick (Author) 🌐 (@Jamiegrl) reported

    Shaw (@Shawhelp) stinks. Canceled my TV services two weeks ago, yet was charged for the full month. Customer service was terrible about returning their old HD boxes. My building is too old for Telus high speed but as soon as we move, I'm dumping shaw internet and good riddance.

  • itsBubblyxd Bubbly (@itsBubblyxd) reported

    @Shawhelp some days the ping to the west coast servers become the better option so its never consistent

  • DunniganMuriel Muriel Dunnigan (@DunniganMuriel) reported

    @Shawhelp How can I retrieve a mailbox from my trash? Please help.

  • efyewtelecoms EfYewTelecoms (@efyewtelecoms) reported

    @ShawInfo the "Black Friday" prices of your phones are ridiculous. If you x 24 on those Tab prices you are getting ripped off more the the Big 3, and that's quite the accomplishment. Have a SALE ffs & truly help your clients b4 the @Rogers takeover @BenKlass

  • Hi_itsAbby Abby 👑 (@Hi_itsAbby) reported

    @Shawhelp second time in less than two months that our wifi has gone down "can not authenticate connection" we reset everything and call you guys but its always the same issue. Im this close to convincing my mom to cancel shaw and switch to another service provider.

  • genyosha_ca Eugene Hernandez (@genyosha_ca) reported

    @Shawhelp Power outage last night has messed up something in my shaw modem. Can I get help to reprovision ?

  • hirshah1 Hemant M Shah (@hirshah1) reported

    @Shawhelp Shaw coustmer more then 21 years,How come exsiting loyal customer can not get promo price.only new customer gets best deal...Shaw needs to look after existing and loyal customer...Respect existing customer who has been loyal to Shaw.

  • Hi_itsAbby Abby 👑 (@Hi_itsAbby) reported

    @Shawhelp Hi, we already called last night and you guys said a technician is coming Thursday but honestly its not okay. We all have deadlines and papers, finals and working from home and this isnt the first time this issue has occurred.

  • I_Am_The_Storm_ Heather Cook (@I_Am_The_Storm_) reported

    @Shawhelp I would … but my internet was broken.

  • BCTrucker1 BCTrucker (@BCTrucker1) reported

    @Shawhelp It’s all the games I care about when away from home. I’m still a BC customer, I should get BC programming?

  • nilomanalo Nilo Manalo (@nilomanalo) reported

    Anyone experiencing slow internet from @ShawInfo albeit router has been reset?

  • itsBubblyxd Bubbly (@itsBubblyxd) reported

    @Shawhelp yea its literally just shaw connection with the servers, I live on the west coast but my ping for east coast servers is better. friends using Telus don't have this problem and it's only a problem with my other shaw friends

  • RedZTheBest Stacey 🇨🇦 🔥 (@RedZTheBest) reported

    Dear Shaw.. Why do you hate me!? Why does my cable go down everytime I try to watch a hockey game. It's literally the only reason I have cable. 😑 @Shawhelp

  • J_Weds Jessica Connors (@J_Weds) reported

    @Shawhelp internet down in sw yyc?

  • dr_bils bils (@dr_bils) reported

    @Shawhelp Hello, my business phone and internet seem to be down. Can you help?

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