Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 157
Edmonton, AB 100
Vancouver, BC 94
Surrey, BC 53
Winnipeg, MB 21
Toronto, ON 20
Coquitlam, BC 14
Victoria, BC 8
Medicine Hat, AB 8
Langley, BC 7
Airdrie, AB 7
Burnaby, BC 7
Nanaimo, BC 5
Sherwood Park, AB 5
Maple Ridge, BC 5
Richmond, BC 5
Saskatoon, SK 5
Kelowna, BC 4
Coquitlam, BC 4
Montréal, QC 4
Guelph, ON 3
West Kelowna, BC 3
Cochrane, AB 3
North Vancouver, BC 3
Red Deer, AB 3
Creston, BC 3
New Westminster, BC 3
Comox, BC 2
Lethbridge, AB 2
Vermilion, AB 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • Bradley_Reschny Bradley Reschny (@Bradley_Reschny) reported

    @ShawInfo ok what ******** my wifi has been absolutely terrible recently in Dawson creek pouce coupe area it's making me consider switching internet providers

  • DwightLester ... (@DwightLester) reported

    @JulieRohrYEG @tish_A_tish @ShawInfo Cat 5 or cat 6 cable directly from modem to laptop. Problem fixed

  • commpro123 Jim misses Hawaii 🏝️ (@commpro123) reported

    @Shawhelp hi there. Are you having issues in Sherwood Park Alberta? I have no cable or internet. I've rebooted my Bluecurve modem but all I get it a yellow/orange flashing light.

  • QuinnBoser Quinn (@QuinnBoser) reported

    @Shaybeerta @JulieRohrYEG @ShawInfo Came here to say exactly this! Best way to get good speed is just run a long Cat6 cable directly from your modem. Wi-Fi will never be as good, even with a booster.

  • Boyd0H Boyd0H (@Boyd0H) reported

    @Shawhelp Hello, wondering if there is an internet outage in my area

  • beachweeds cait 💗💜💙 (@beachweeds) reported

    @JulieRohrYEG @ShawInfo Sorry I realized my response was getting too long-winded so I will say: look into the placement of your modem - we've been having issues with our internet and turns out our modem was in a suboptimal location! And/or try direct connections if possible!

  • wesburwash Wesley Burwash (@wesburwash) reported

    @Shawhelp is internet service down in Sherwood Park?

  • turbulentio Digi (@turbulentio) reported

    @JulieRohrYEG @ShawInfo 5/ Run trial web casting sessions. If the signal is still poor. Switching ISPs might be an option. Pls keep in mind that the trial sessions need to closely resemble the traffic generated during the event. So you need a trial session w/ the same # of expected guests or greater.

  • nivende2 David Niven (@nivende2) reported

    @JulieRohrYEG @Shaybeerta @ShawInfo If you are close to the router you want to use the 5 ghz wifi band. Further away, the 2.4 ghz band. Android phones have an app to test signal strength around your house.

  • nivende2 David Niven (@nivende2) reported

    @JulieRohrYEG @Shaybeerta @ShawInfo I have had problems when a neighbour is on the same Shaw or Telus channel as my router. Shaw would know how to fix that remotely by accessing your router .

  • lorneguse Lorne Guse (@lorneguse) reported

    @TELUSsupport We recently switched from @ShawInfo to Telus and we are having nothing but problems with our PVR. We've had to reboot the machine 8-10 times so far just to watch our shows. The last tech support agent that I spoke with treated me like a child. Can I get some support

  • turbulentio Digi (@turbulentio) reported

    @JulieRohrYEG @ShawInfo 4/ The list displayed in Netspot, under the ssid heading, is a good indication if dominant neighborhood provider is shaw, telus, or another vendor. Another way to confirm if the signal coming into your home is poor is to connect to the ISP device with an ethernet cable.

  • nivende2 David Niven (@nivende2) reported

    @JulieRohrYEG @Shaybeerta @ShawInfo Because you are on Shaw you don’t want to share bandwith with others in the same building. It would help if you are the only one on line when you Zoom. Your router has two bands. ....

  • Zach_Fleisher Zach Fleisher (@Zach_Fleisher) reported

    @Shawhelp Still having issues with billing, and technical issues. Your support person sent an email that doesn't accept replies; makes me think maybe you didn't want to resolve the issue? 🙃

  • dannyyo80475245 danny young (@dannyyo80475245) reported

    @ShawInfo your radio people are sounding stupid you cannot talk about things you do not have and tin can and string tech. a joke! pull up your socks!

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