Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 303
Calgary, AB 233
Surrey, BC 170
Edmonton, AB 161
Winnipeg, MB 38
Burnaby, BC 28
Coquitlam, BC 25
Toronto, ON 22
North Vancouver, BC 22
Victoria, BC 21
Red Deer, AB 15
Langley, BC 15
Coquitlam, BC 11
Sault Ste. Marie, ON 11
New Westminster, BC 10
Montréal, QC 10
Sidney, BC 10
Maple Ridge, BC 10
Port Coquitlam, BC 9
Nanaimo, BC 8
Sherwood Park, AB 7
Saskatoon, SK 7
Abbotsford, BC 6
Richmond, BC 6
Duncan, BC 6
Lethbridge, AB 6
Thunder Bay, ON 5
Nelson, BC 5
Parksville, BC 5
Medicine Hat, AB 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • UKgeordieColin Colin (@UKgeordieColin) reported from Calgary, Alberta

    @Shawhelp current in Calgary NW. No internet. Is this a problem with your gear or my gear? Thanks.

  • Teddy_Indo MOPS (@Teddy_Indo) reported

    @Shawhelp Hello Shaw .. no phone connection since noon at home .. no phone outage listed in my area at your website .. what's wrong.? Help please

  • TheRealZefe TheRealZefe (@TheRealZefe) reported

    @Shawhelp Internet just went down. No wifi, Vancouver west of Arbutus

  • thejjn johnny awesome (@thejjn) reported

    @Shawhelp a lot of intermittent signal in panorama hills calgary today. A rep just told me a node is overheating causing the signal issue. Can you confirm that?

  • Tashi3Mashi3 Tash (@Tashi3Mashi3) reported

    @Shawhelp Internet is not working in Cochrane,AB

  • Tweeter63664946 Tweeter (@Tweeter63664946) reported

    Why is @TELUS @TELUSsupport telling a new customer to run Telus fibre optic from the service pole to their house by themselves??? @ShawInfo is this what Shaw would do?

  • SKELT0R24 Stephen (@SKELT0R24) reported

    So far @ShawInfo has happily taken my money for service but no showed on 2 appointments two days in a row. I'm still waiting for my internet and TV. Getting a little frustrated here

  • townpost TownPost (@townpost) reported

    @Shawhelp Our Shaw customers are not able to use our service because of e-mail bounces from shaw emails. This has been a problem for over a month but we cannot get a response from shaw support?

  • miketighe Michael Tighe (@miketighe) reported

    My cell phone port away from Shaw Mobile is complete. If you are an iPhone 12 user, buyer beware. This seems to be a known issue. Big fan of @ShawInfo still, I hope they get this worked out. The Shaw Support team is why I'm mainly sad to have to switch. Top notch support.

  • gijayne13 Gijayne13 🏳️‍🌈🇨🇦 (@gijayne13) reported

    @Shawhelp Shaw not working in Olds.

  • Tony14236731 Tony (@Tony14236731) reported

    @Shawhelp shaw installation service is so bad, 5 minutes is close to arrive windows but never call customers when he will arrive.

  • ruggles37 NascarStorms_Space_X (@ruggles37) reported

    @Shawhelp Shaw is down in SW Calgary 44 homes are affected right now.Been down 2 hours now

  • gabec168 Gabe C (@gabec168) reported

    @GroseAndrew @ShawInfo @Shawhelp We switched to Telus around 10 years ago. I don’t know what took us so long. So far so good. The one thing about change, it’s never permanent. You can always go back to Shaw.

  • NPaniconi Nicolas Paniconi (@NPaniconi) reported

    @didiibear @Shawhelp Try bell, I have them as a provider and it’s has really fast internet. Haven’t had a complaint with them

  • Jeury17ie Jeury (@Jeury17ie) reported

    @ShawInfo **** you shaw. Give your employees paid time off to end this pandemic instead of being the piece of **** corporate ******* company you are. Whoever made that decision should be fired you tone deaf ******* covidiots… rot in hell **** bag.

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