Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 276
Calgary, AB 201
Surrey, BC 157
Edmonton, AB 127
Coquitlam, BC 28
Burnaby, BC 28
Winnipeg, MB 24
Victoria, BC 20
North Vancouver, BC 20
Toronto, ON 19
Langley, BC 15
Red Deer, AB 14
Montréal, QC 13
Coquitlam, BC 12
New Westminster, BC 11
Sidney, BC 11
Port Coquitlam, BC 10
Maple Ridge, BC 10
Duncan, BC 7
Richmond, BC 7
Abbotsford, BC 7
Sherwood Park, AB 6
Nanaimo, BC 6
Powell River, BC 5
Chilliwack, BC 5
Creston, BC 4
Saskatoon, SK 4
St. Albert, AB 4
Medicine Hat, AB 4
Nelson, BC 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • saphzsaphz orthojake (@saphzsaphz) reported

    @mrskingle @Shawhelp Yes. Do yoy have wireless boxes? They have been nothing but trouble.

  • saphzsaphz orthojake (@saphzsaphz) reported

    @mrskingle @Shawhelp Having the same issue, after 1.5 hours on phone with tech support, asked for a supervisor, was told lots of people with the issue and they are looking into it...😡

  • BarstoolRyder_ The Bo$co Bull (@BarstoolRyder_) reported

    @Shawhelp @NevinThompson Down in Edmonton too

  • nailsog MyNavyVetFatherWasAHero (@nailsog) reported

    @Shawhelp Need help. No wireless or@internet connection in west Hillhurst

  • saphzsaphz orthojake (@saphzsaphz) reported

    @Shawhelp Just spent 1.5 hours on the phone with tech support just to be told that her shift is over so she will just send a tech. Unreal!

  • NatashaRSoles Natasha Soles (@NatashaRSoles) reported

    @Shawhelp @stpierredan Ok who wants to put money down on Taylan from Shaw vs Telus in getting @stpierredan connected?

  • ASimpsonWPG Andrew Simpson (@ASimpsonWPG) reported

    TV and internet went out last night. @Shawhelp couldn't help so are sending a technician THURSDAY. work from home and school from home shot and Shaw can't send anyone for a week? Miserable service. But hey, they're going to give me $35 credit for my trouble!

  • JtMeldrum JT Meldrum (@JtMeldrum) reported

    My @ShawInfo internet is so bad I have to tweet a complaint using data. #pathetic

  • SandwichPope sandwich pope 🥪😷 (@SandwichPope) reported

    @Shawhelp is down in #yeg again.

  • mzurawell Mike Zurawell (@mzurawell) reported

    @ShawInfo just spent 45 min on the phone with one of your agents to upgrade my plan package and he tells me to call back cause he is having system problems and then hangs up. Brutal customer service!

  • divabarbieyyc Barbara (@divabarbieyyc) reported

    @stpierredan @ShawInfo Yea Shaw has lost it. Customer support is a thing of the past.

  • stpierredan Dan St. Pierre (@stpierredan) reported

    @divabarbieyyc @ShawInfo Well, now it’s a race. Who gets here first: Telus to install new service or Shaw’s technician. Bet I can get Telus here tomorrow for an install.

  • saphzsaphz orthojake (@saphzsaphz) reported

    @mrskingle @Shawhelp It might be a separate issue then. Up to you if you just want to wait and see or not.

  • BarryChen15 @BarryChen604 (@BarryChen15) reported

    @Shawhelp 2258 West 39th Ave Vancouver. Is there an outage?

  • scb_frolander Sabine Bauer (@scb_frolander) reported

    @Shawhelp I told you not to insult my intelligence! It. Is. Not. A. Modem. Issue!

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