Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 189
Edmonton, AB 139
Vancouver, BC 98
Surrey, BC 52
Victoria, BC 33
Winnipeg, MB 28
Toronto, ON 22
Coquitlam, BC 12
Medicine Hat, AB 9
Sherwood Park, AB 7
Saskatoon, SK 7
Langley, BC 7
Airdrie, AB 7
Nanaimo, BC 6
North Vancouver, BC 5
Kelowna, BC 5
Maple Ridge, BC 5
Montréal, QC 4
Richmond, BC 4
Port Moody, BC 3
Abbotsford, BC 3
Guelph, ON 3
West Kelowna, BC 3
Cochrane, AB 3
Coquitlam, BC 3
Red Deer, AB 3
Burnaby, BC 3
Spruce Grove, AB 2
New Westminster, BC 2
Campbell River, BC 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • LeslieC65 Leslie Cory (@LeslieC65) reported

    @Shawhelp is there an outage in SW Calgary (Woodbine)? We had a brief power outage about an hour ago and wifi has not come back up.

  • victoriadecapua Victoria De Capua (@victoriadecapua) reported

    @shawhelp Why do I pay $123.20 a month for your internet service and your fancy Blue Curve modem when the internet drops during high traffic times?

  • Nita_C °★·.☆.·NitaC·.☆.·★° (@Nita_C) reported

    @Bigpoppa_G_Rock @Shawhelp I'm having the same issues in Surrey.

  • robmackaydunn Rob MacKay-Dunn 🇨🇦 (@robmackaydunn) reported

    @TELUSsupport Nope, gave up trying. Intermittent issues all evening. When will #WestVan get the reliability of #PureFibre? Time to finally give up and switch to @shawhelp?

  • Laixfn #XenLaix (@Laixfn) reported

    @Shawhelp please fix this. Basically on my west server my ping is so bad right now, my friends who are with you are having the same issue. we have better ping on east right now and we usually have better ping on west.

  • wisteriavoyage Vivian Low (@wisteriavoyage) reported

    @Shawhelp my internet is down for 24 hours and I receive no signal on my modem. There’s no help received from the rep except telling me there’s power outage. All power outage has been restored and I can see my neighbor’s shaw modem is up but not mine. Please HELP!!!!!

  • Ysil69 Ysil69 (@Ysil69) reported

    @Shawhelp Whats up with your servers? I can't connect to anything outside of central NA and even the ping to that is ****. Can't stream, can't play online games. WTF is going over there?

  • 2closetocall Bryan Breguet (@2closetocall) reported

    @VincentGeloso @ShawInfo @Rogers 1. Prices have been falling because of extra competition from Videotron and Shaw. 2. In international comparisons, we still look very bad.

  • YoshiOfTheSeas Bruce (@YoshiOfTheSeas) reported

    @ShawHelp how do I change the Login PIN for additional users on Shaw Mobile. It doesn’t give me an edit button.

  • upyourmedia Dan LaRocque (@upyourmedia) reported

    @Shawhelp That never helps, that's why they call me. 1000 MB of space is simply not enough. Gmail offers 10 GB, Telus offers 15 GB. Hard drive space is cheap.

  • ABeautifulLife liv (@ABeautifulLife) reported

    @jawnjang @Shawhelp That sucks! We’ve had no service as of wed and they’re supposed to come tomorrow

  • lTOX1Cl Dave Prestage (@lTOX1Cl) reported

    @Shawhelp no internet for the last 75 mins or so in North Van. Any outage to report?

  • Canadian_Jay jay (@Canadian_Jay) reported

    @jawnjang @Shawhelp is extremely exhausting to deal with. I honestly believe they have some of the worst customer service out there.

  • scaryfish Andy Roberts (@scaryfish) reported

    Signed up with Shaw Internet on March 10th. Turns out they don't service our building and the account should never have been set up. Wasted an hour on the phone and half a day off work. And *I* had to call Shaw to initiate the refund. AWFUL customer service. @ShawInfo @Shawhelp

  • randomdh Don Hoglund (@randomdh) reported from Surrey, British Columbia

    Telus email transition to google what a bloody headache @TELUSsupport @ShawInfo might be time for change Telus cost is way too much with zero help

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