Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 279
Calgary, AB 204
Surrey, BC 157
Edmonton, AB 125
Burnaby, BC 29
Coquitlam, BC 27
Winnipeg, MB 26
North Vancouver, BC 20
Victoria, BC 19
Toronto, ON 18
Langley, BC 15
Red Deer, AB 14
Montréal, QC 13
New Westminster, BC 11
Sidney, BC 11
Coquitlam, BC 11
Port Coquitlam, BC 10
Maple Ridge, BC 10
Duncan, BC 7
Richmond, BC 7
Abbotsford, BC 7
Sherwood Park, AB 6
Nanaimo, BC 6
Powell River, BC 5
Chilliwack, BC 5
Creston, BC 4
Brampton, ON 4
Saskatoon, SK 4
St. Albert, AB 4
Medicine Hat, AB 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • 5K4D conrad jaye (@5K4D) reported

    @Shawhelp Do we know why it went from a 40 to a 90 a few months ago and is about as fast as it would be if it routed through Ontario? It rrally seems like this is a messed up ping issue.

  • mitchjwilliams Theonewolf (@mitchjwilliams) reported

    @Shawhelp Golden to Rossland outage

  • dmitrym dmitrym (@dmitrym) reported

    . @Shawhelp are there any outages in Vancouver area? Internet down but nothing on the outages list.

  • TheBilboswagger Bilboswaggerton (@TheBilboswagger) reported

    @Shawhelp Can you guys get rid of your crap help bot and replace it with a real person

  • Patches439 Zero439 (@Patches439) reported

    @Shawhelp Oh well what I’m running into with the login in and that it’s still saying I have to pay them for crave as well and it’s making me confused

  • vShvtta (@vShvtta) reported

    @Shawhelp apps not working can’t upgrade box

  • Valenti01600593 Valentina (@Valenti01600593) reported

    @FrustrationIsle @Shawhelp I understand how you feel I too was having this issue few days ago but thanks to @Recoverytech100 on Instagram he was the one who came to my aid the support was unable to help instead they auto responded to my complaint

  • 5K4D conrad jaye (@5K4D) reported

    @Shawhelp i am in bc. I ping 60 to ubisoft servers in new york and 90 to their west coast server. Is there a missing link in the route or a bad server?

  • Patches439 Zero439 (@Patches439) reported

    @Shawhelp Ok I’ll try just hope they don’t bounce me back to your side and back and forth those type games f issues are evil

  • RinaLiddle Rina Liddle (@RinaLiddle) reported

    @Shawhelp I've already had the technician out this morning, that's why it's fixed. Your technicians are super awesome. But your chat support is not. They would not have sent a technician over had I not insisted. Thanks for following up.

  • LifeofJanine C’estMoi (@LifeofJanine) reported

    @Shawhelp Please bring back DIY. Magnolia Network is so American it’s painful to watch. We miss the Canadian content.

  • dalebutterfield Dale Butterfield (@dalebutterfield) reported

    @Shawhelp service is down in Nelson BC. Is this being fixed soon?

  • NykonRs SSG_Nykon (@NykonRs) reported

    @Shawhelp @demonprophet Lmao. He has been bringing this issue to your attention for a while now. No one at this company gives two shits. Be real with youself

  • itssteveeh Steve (@itssteveeh) reported

    @Shawhelp no outages reported on your website but my power went out last night, haven’t had service since it came back on hours ago?

  • aches63 Alan (@aches63) reported

    @TSN_Sports I am sitting here trying to watch The Masters on TSN3 and the picture is horrible again. Other channels are fine. This is on @Shawhelp in Calgary. Any idea what could be wrong?

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