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Shaw

Shaw Outage Map

The map below depicts the most recent cities worldwide where Shaw users have reported problems and outages. If you are having an issue with Shaw, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edmonton, AB 86
Vancouver, BC 130
Calgary, AB 131
Spruce Grove, AB 4
Langley, BC 2
Surrey, BC 34
Crowsnest Pass, AB 1
Toronto, ON 17
Winnipeg, MB 32
Cochrane, AB 1
Mississauga, ON 6
Portage la Prairie, MB 1
Medicine Hat, AB 3
Sherwood Park, AB 3
Montréal, QC 2
Williams Lake, BC 1
Lethbridge, AB 3
Kamloops, BC 2
Parksville, BC 2
Kelowna, BC 1
Penticton, BC 1
Toronto county, ON 3
Winkler, MB 1
North Vancouver, BC 11
Duncan, BC 10
100 Mile House, BC 1
Nanaimo, BC 4
Fort Saskatchewan, AB 1
Victoria, BC 6
Richmond, BC 2
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • TomiukCurtis
    Curtis Tomiuk (@TomiukCurtis) reported

    Hey @Shawhelp why has my internet gone down 2 times in the last week? Not very impressed.

  • anelame
    Anne (@anelame) reported

    @Shawhelp need to boom an appointment with tech as phone line is down. Been on hold/queue for 2h This is madness

  • GuyBarnabe
    Guy_Barnabe (@GuyBarnabe) reported

    @Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…

  • Danrek77
    Dave (@Danrek77) reported

    @Shawhelp Like, I really had no reason to upgrade from 1 gigabit to 2 and this “delivery experience” and the subsequent support “experience” has me kind of convinced to just keep what I had and unwind the upgrade.

  • j4stW4tching
    j@stW@tching (@j4stW4tching) reported

    @Shawhelp aeems that roger/shaw internet in ellerslie edmonton is dropping a lot? Any issues in this area?

  • slackerman10
    Ryan Brackenbury (@slackerman10) reported

    Nobody should sign up for @Shawhelp useless customer service that only got worse since the merger. Billions made by these clowns and can’t even get to my house to fix recurrent issues for 48 hours. The amount I pay you should a guy on standby 24/7. #joke #ridiculous #Rogerssucks

  • __guzzzzi
    Guzzzi (@__guzzzzi) reported

    @ACBgal @Shawhelp Hey! Did you fix it? Same problem here

  • Line_Fault
    Faulty (@Line_Fault) reported

    @Shawhelp my packet loss is 50% 7.8Mbps down! Screaming fast. Chat said it's too busy to help me... literally. Standard every 6 ish month problem

  • GuyBarnabe
    Guy_Barnabe (@GuyBarnabe) reported

    @Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…

  • McJohnson922
    Matthew Johnson (@McJohnson922) reported

    @Shawhelp So yeah, you'll have to forgive me if I'm not particularly inclined to spend my Christmas Eve on the phone with tech support, with high chances of it being the same unhelpful support guy as last time.

  • Da_Big_Dogg
    Jason Silver (@Da_Big_Dogg) reported

    @Shawhelp what’s going on with your tv today??? My PVR recording keeps crashing, I’ve restarted and did a system refresh and still it’s an issue? Live tv is freezing. What gives????

  • sophie_everine
    Sophie (@sophie_everine) reported

    @Shawhelp when will the outage in Surrey be over!?

  • SmileyYYC
    Bella Bee (@SmileyYYC) reported

    Game 7 and @shawhelp is DOWN!!!!!!!!!! #okcvssas #nba #Shaw

  • snowyday15
    Summer (@snowyday15) reported

    @Shawhelp any updates for when internet will be restored to West Kelowna? The planned outage was ended hours ago.

  • CHCMike
    CHC 16 (@CHCMike) reported

    @Shawhelp any issues in the Murrayville Langley BC area. Internet has been out for over an hour and nothing on site about outage

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