Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 208
Edmonton, AB 150
Vancouver, BC 128
Surrey, BC 53
Winnipeg, MB 44
Victoria, BC 42
Toronto, ON 22
Coquitlam, BC 13
Saskatoon, SK 11
Nanaimo, BC 10
Sherwood Park, AB 9
Medicine Hat, AB 9
Langley, BC 8
Maple Ridge, BC 7
Abbotsford, BC 6
North Vancouver, BC 6
Kelowna, BC 6
Airdrie, AB 6
Montréal, QC 5
Richmond, BC 4
Sidney, BC 4
Coquitlam, BC 4
Cochrane, AB 4
New Westminster, BC 4
Campbell River, BC 3
St. Albert, AB 3
Duncan, BC 3
Hope, BC 3
Lethbridge, AB 3
Port Moody, BC 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • mahmoodbzafar mahmoodbzafar (@mahmoodbzafar) reported

    @Shawhelp DSL 09900907237 Hi. Since 8pm my wifi is not working. I have restarted it multiple times but its no use. Please look into this urgently

  • ErnieN81 Ernie Nguyen (@ErnieN81) reported

    @Shawhelp internet and TV has been down since 10pm.

  • Andy_von_Busse Andy von Busse ⚛️𝌄 (@Andy_von_Busse) reported

    @nataliejolyT8N @Shawhelp @TELUSsupport I am rural, and frequently am on Zoom meetings. I have over the air internet, maxing out at 10 Mbps. Not sure how what you have could be too slow, as I've never had a problem with mine. You may want to check your computer for an issue, or too many users at one time???

  • AmitPulani Amit Pulani (@AmitPulani) reported

    @ShawInfo is there a Shaw mobile support handle ?

  • Johnnie_Balls Blaze (@Johnnie_Balls) reported

    @Shawhelp internet and cable down in langford v9b0g8

  • CarrieMcKinnon carrie mckinnon (@CarrieMcKinnon) reported

    @Shawhelp Sent you a pm....all my services are down.

  • hananasaur hananasaurus rex 🦖 (@hananasaur) reported

    @Shawhelp Thanks. I called Shaw support and there is an outage in my address. I hope the outage page gets updated soon.

  • sarahconnorjohn Sarah (Potstocks) (@sarahconnorjohn) reported

    @Shawhelp Big thanks to your online support. I didn’t get the price reduction I wanted but looks like my account issues were fixed. My internet has been running fine today! Thank you!

  • MrGozno GOZNO (@MrGozno) reported

    Looks like @ShawInfo has competition for worst customer service of 2020 with @ServiceCanada_E @ServiceCAN_Joke

  • bourbondave_ca dave (@bourbondave_ca) reported

    @Shawhelp No response to my earlier questions - frustrating. Looks like there’s an outage in Victoria. The info on your site hasn’t been updated for hours and lists the impacted area as Gordon Head but it’s obviously much larger. What is going on? When will you have real info?

  • ArmisArmy Eric Armitage (@ArmisArmy) reported

    @Shawhelp Argh. Just wanted to speak to a human so I didn't have to type out the answers to the multitude of questions over chat. Scheduled 2 callbacks so that they would be "ready" to speak to me but had to hang up after 20+ mins of being on hold both times when THEY called me.

  • adifood1234 Adi lally (@adifood1234) reported

    @Shawhelp Ngl but Shaw also has one of the most nicest techs and customer service reps always willing to help! And the best home phone service to I hope they will have a feature after talking with a rep to leave a feedback. !!

  • bourbondave_ca dave (@bourbondave_ca) reported

    @Shawhelp @Johnnie_Balls @shawhelp The outage is listed on your site as Gordon Head. What is the actual area being impacted?

  • ruggles37 Nascar Storms (@ruggles37) reported

    @Shawhelp In SW Calgary my cable keeps flickering off and on tonight are you guys having issues saw on your outage map your having issues downtown?What's goin on?

  • kiwigummy Kiwi (@kiwigummy) reported

    @Shawhelp is there any outage in AB? Internet has been on and off whole day

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