Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 329
Calgary, AB 260
Edmonton, AB 197
Surrey, BC 186
Winnipeg, MB 46
Toronto, ON 39
Burnaby, BC 27
North Vancouver, BC 23
Victoria, BC 23
Coquitlam, BC 23
Coquitlam, BC 16
Saskatoon, SK 15
Langley, BC 14
Nanaimo, BC 12
Sault Ste. Marie, ON 12
Port Coquitlam, BC 11
Richmond, BC 11
Red Deer, AB 11
New Westminster, BC 10
Abbotsford, BC 10
Sherwood Park, AB 10
Maple Ridge, BC 9
Lethbridge, AB 8
Chilliwack, BC 7
Montréal, QC 7
Thunder Bay, ON 6
West Kelowna, BC 6
St. Albert, AB 5
Creston, BC 5
Sidney, BC 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • sumicatherine Sumi (@sumicatherine) reported

    @Shawhelp My service came back so I’m all good now. And when I was able to see my router on my app I just reset it to be safe

  • Binkuwa •ɐpɐɹɐu 🦻🏼💫 (@Binkuwa) reported

    @Shawhelp Your technician didn't show up today either. Too bad I liked shaw! I might go with @TELUS if they can guarantee internet connection by today or tomorrow.

  • TheNeilInstant Neil Instant (@TheNeilInstant) reported

    @Shawhelp Thank you. The chrome cast is working with every other app, just not blue curve? I’m guessing the app is the problem.

  • repetitionary Repetitionary (@repetitionary) reported

    Just got a robocall from @Shawhelp. I didn't mind, I had sent a bank payment that hasn't processed yet and a rep warned I might get a call like this. Apparently they'll disconnect you and KEEP CHARGING you for a service you cannot use? #cutthroatcapitalism

  • reidgm reidgm (@reidgm) reported

    @ShawInfo @Shawhelp So again a problem with Shaw. Haven’t been able to login to My Shaw for weeks now. Just spent another hour with two different techs and still no resolution. And then was disconnected from the last tech while still trying to troubleshoot. Frustrating!!!!

  • Huphoi1 Huphoi (@Huphoi1) reported

    @Shawhelp My family has been dealing with issues from you for over 2 months, we have had 5-10 service members out to bandaid the problem. Obviously we still have issues as the problem is not being addressed. Replacing a router won’t fix a faulty underground line in our area…

  • sumicatherine Sumi (@sumicatherine) reported

    @Shawhelp This is an ongoing issue that I have experienced as well. Also sometimes the sound if off for the recordings if they even work as well. Also I am not finding any info on an outage but my service is not working- not exactly sure why I switched to bluecurve. No WiFi = no tv...

  • Huphoi1 Huphoi (@Huphoi1) reported

    @Shawhelp Your service members have admitted to coming and replacing our router, knowing it won’t fix the issue. That’s not “wanting to help”

  • Im_Durkle ꧁Durkle💜💛꧂ (@Im_Durkle) reported

    @hanithen1 @ShawInfo Damn I was lookin to host you friend!!

  • kel_varn Kel Varnsen (@kel_varn) reported

    @Shawhelp @TheNeilInstant Same here, I can cast everything but BlueCurve. The ability to cast from BlueCurve comes and goes, this is not an ChromeCast problem.

  • reidgm reidgm (@reidgm) reported

    @Shawhelp And can’t login using the My Shaw app either. Same type of problem.

  • masonstcc Jonathan Mason (@masonstcc) reported

    @Shawhelp There is a special event on the WWE network at 9am on this Thursday. I can't find it to PVR it and I'll be at work. Any assurance that WWE Crown Jewel 2021 will be on WWE Network in Canada at advertised time? It isn't showing in listings as of last night.

  • KalloutKing CalloutKing (@KalloutKing) reported

    @ShawInfo What the f**k are you talking about, you guys can’t even provide the basic service we all pay for. You rip customers off every day. If you cant provide the service there needs to be reimbursement for every time you can’t. Imagine getting in your car and it only works sometimes

  • Robista1985 Rob Campagna🇨🇦 (@Robista1985) reported

    The biggest mistake I ever made was leaving @ShawInfo for @TELUS internet is awful

  • ingridpolini Ingrid T. Polini (@ingridpolini) reported

    @Shawhelp Hi! There was a outage in Langford (BC) all day and has been marked as solved tonight, but me and other users are still unable to connect! any idea when the issue will be solved?

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