Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 209
Edmonton, AB 151
Vancouver, BC 129
Surrey, BC 55
Winnipeg, MB 45
Victoria, BC 41
Toronto, ON 22
Coquitlam, BC 14
Saskatoon, SK 11
Nanaimo, BC 10
Sherwood Park, AB 9
Medicine Hat, AB 9
Langley, BC 8
Abbotsford, BC 6
North Vancouver, BC 6
Maple Ridge, BC 6
Kelowna, BC 6
Airdrie, AB 6
Montréal, QC 5
Richmond, BC 4
Sidney, BC 4
Coquitlam, BC 4
Cochrane, AB 4
New Westminster, BC 4
Chilliwack, BC 3
Campbell River, BC 3
St. Albert, AB 3
Duncan, BC 3
Hope, BC 3
Lethbridge, AB 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • c_arcadi Tina Colada (@c_arcadi) reported

    @ShawInfo would like to say a big THANK YOU to the individual that hung up on the phone that gave my mom attitude after waiting an hour on the phone to fix her bill payments after being overcharged

  • awoolsey31 Anna Woolsey (@awoolsey31) reported

    @ShawInfo With now being told sorry all those other people lied to us. Even though clearly documented. Ooops their bad. The bill is now this. Suck is up or cancel. They will be kind and not charge the cancellation fee. I was told that I couldn’t talk to a manager yesterday

  • g_marissa204 Marissa G (@g_marissa204) reported

    @Shawhelp I have been on the phone for well over 1.5 hours and this was for a call back saying I’m next in line. I am very disappointed in your customer service tonight!!

  • awoolsey31 Anna Woolsey (@awoolsey31) reported

    @ShawInfo I have been with the company for 15 years. However starting in November I have seen my bill double. Pay attention all whose reading you will end up with double your bill from SHAW. Had to call in 3 months in a row to have it fixed with promise of resolution each time

  • hollywoodsuite Hollywood Suite (@hollywoodsuite) reported

    @Mad_Me @ShawInfo Your diligence is much appreciated. We're working with Shaw to fix the issue and hoping to get it dealt with ASAP.

  • naazzle Naazzle (@naazzle) reported

    @Shawhelp we have a medical clinic in vancouver with no phone access today. Is there an outage and when will be it restored? All of our work is telehealth so we need this restored asap

  • awoolsey31 Anna Woolsey (@awoolsey31) reported

    @ShawInfo Now one is supposedly calling me back at 4:00 to tell me oh well. Shaw’s customer service sucks. Their policies suck. #shawinfosucks I honestly hope that another company comes in and takes their monopoly away. Will be canceling, cable , phone and internet today.

  • SharlaO99 Sharla (@SharlaO99) reported

    @Shawhelp I’m getting low bandwidth messages on my tv, would changing the ‘channel’ help that? Thanks.

  • JPJ1111 Jo-Ann Sullivan (@JPJ1111) reported

    @Shawhelp I’m having problems with my internet connection - always losing connection and really slow and I get the message “weak security “ how can this be fixed?

  • PeterChenier peter j chenier (@PeterChenier) reported

    @Shawhelp having internet issues for the past week. In and out. Rebooted modem put in a new router. It’s still in and out. Tv works fine

  • amogopogo Scot Free (@amogopogo) reported

    @Shawhelp I am trying to add service (i.e. give you more money) and your online chat and phone support are making it really hard and frustrating. On hold for 26 mins. On both phone and online chat. Wtf

  • FoxxxySilver Silver Fox (@FoxxxySilver) reported

    @ward_mcpherson @Shawhelp Thks, Shaw gave me tonight's game which is TSN 3. They are very slow to change the TV Guide. I like to pre-record incase I'm not available to watch the game live. Thks. again.

  • karihanna77 Kari Hanna (@karihanna77) reported

    @Shawhelp your chat sucks! I've been chatting with 2 different guys and they are getting no where for over 2 hrs! Why can't they schedule a tech to come fix my pvr problem??

  • awoolsey31 Anna Woolsey (@awoolsey31) reported

    @ShawInfo Please let me tell you about Shaw. You are the worst company I have ever dealt with ever. In the matter of 3 months I have had to contact you 6 times over billing issues dealing with old promo codes ( that’s what I’m being told now) Just reactivating pricing I had with you since

  • bootman20 Matt Martens (@bootman20) reported from Winnipeg, Manitoba

    @Shawhelp internet outage in Winnipeg, 400 block of Higgins Avenue R3A 1S5

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