Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 243
Calgary, AB 241
Edmonton, AB 197
Surrey, BC 126
Winnipeg, MB 44
Toronto, ON 37
Coquitlam, BC 29
Saskatoon, SK 17
Victoria, BC 15
Sherwood Park, AB 14
Sault Ste. Marie, ON 13
Nanaimo, BC 12
Langley, BC 11
Burnaby, BC 11
Coquitlam, BC 11
Red Deer, AB 10
Abbotsford, BC 9
Richmond, BC 9
Port Coquitlam, BC 8
North Vancouver, BC 7
New Westminster, BC 6
Lethbridge, AB 6
West Kelowna, BC 6
Thunder Bay, ON 5
Mississauga, ON 5
Maple Ridge, BC 5
St. Albert, AB 4
Creston, BC 4
Fort McMurray, AB 4
Brampton, ON 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • studingo Studingo (@studingo) reported

    @ChrisMe66433410 @Shawhelp You are an idiot. Go back to whining about maintenance on WoW, instead of stalking my twitter dork.

  • CassieCartmell Kitten (@CassieCartmell) reported

    @SonyaOB41 @Shawhelp We have an outage again. When you call them they will say there isn't one and there is. Very frustrating!!!

  • moholier mel redford (@moholier) reported

    @Shawhelp Yeah, I’d rather not waste my data scrolling through to attempt to find a mislabeled outage.

  • GehlD doormouse (@GehlD) reported from Edmonton, Alberta

    @Shawhelp thanks for the poor servcie of 50$ install fee and sales guy tells me i might have to hire an outside contractor. mis understanding of oh you need an outlet installed . i needed a full cable drop install into an older house and your chat servcie in eastern canada bad

  • Mr_Schade L. Schade (@Mr_Schade) reported

    @ShawInfo terrible service at Shaw. Multiple drops in internet, the latest 3hours and counting. Time to switch providers.

  • bwilliams6009 Brad Williams (@bwilliams6009) reported

    @Shawhelp I am having a problem with a Shaw Cable technician driving one of your vans/trucks in North Vancouver today. Can you help?

  • bwilliams6009 Brad Williams (@bwilliams6009) reported

    @Shawhelp I am having a problem with one of your technicians driving the blue van. He is rude, lied to me, and was very disrespectful here in North Vancouver. Bad Shaw rep.

  • southpaw_dave Dave (@southpaw_dave) reported

    @Shawhelp my xb7 modem keeps going offline right after it goes online for 5 mins. Unplugged the power and reconnect several times. Same issue. Please help

  • kkaallan Karla A (@kkaallan) reported

    @Shawhelp Been trying to do that for her since Wednesday. It’s not out. She needs someone to show up and connect her. Someone went in and said they couldn’t do anything and left. That was it. And she’s paying for the service. We need another recourse not just to call the help line again.

  • nicolebryer nicolebryer (@nicolebryer) reported

    @ShawInfo why is your customer service agent refusing to acknowledge my 80 yr old mother over charge 90/mo for over a year?!

  • bwilliams6009 Brad Williams (@bwilliams6009) reported

    @Shawhelp This technician was rude, obnoxious, and took advantage of his position with Shaw Cable. The problem today is there is nobody to talk to on the phone directly and locally. You cant relate to somebody living 1000 or 2000 miles away from here.

  • RgbVelcroShoes RGBVelcroShoes (@RgbVelcroShoes) reported

    @Shawhelp Shaw internet is down for me

  • SonyaOB41 Sonya O'Brien (@SonyaOB41) reported

    @Shawhelp How can you keep replying that you dont see any outages in various areas!!? There are hundreds of people with no service. I lost internet and cable services for over 24 hours now. Chatted with a rep who was rude and a complete *******. Never had any issues with Shaw...

  • SADBOITURTLESTV SadboiturtlesTTV (@SADBOITURTLESTV) reported

    So the internet company I'm with installed fiber but they still only offer only 512 kbps to 9 mbps, they go from $40 to $115, hoping I can move to a new provider but they say they don't service out here but 2 other houses who were on same list are now with @TELUS or @Shawhelp

  • TomiukCurtis Curtis Tomiuk (@TomiukCurtis) reported

    Hey @Shawhelp why has my internet gone down three times in a week? I think I need to change providers.

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