Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 232
Vancouver, BC 222
Edmonton, AB 174
Surrey, BC 113
Winnipeg, MB 46
Toronto, ON 35
Coquitlam, BC 30
Saskatoon, SK 17
Victoria, BC 15
Sherwood Park, AB 13
Nanaimo, BC 12
Sault Ste. Marie, ON 12
Langley, BC 10
Richmond, BC 9
Burnaby, BC 8
Red Deer, AB 8
Abbotsford, BC 8
North Vancouver, BC 7
Coquitlam, BC 7
New Westminster, BC 6
Lethbridge, AB 6
West Kelowna, BC 6
Port Coquitlam, BC 6
Thunder Bay, ON 5
Mississauga, ON 5
Maple Ridge, BC 5
Brampton, ON 4
St. Albert, AB 4
Creston, BC 4
Blairmore, AB 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • sarahmatthes_ sarah (@sarahmatthes_) reported

    so we’ve been without wifi for a week and all @ShawInfo can say is “we’re working on it from the back end”. ******** you have been working on it for a week wtfffff

  • crouhana Cee 🏳️‍🌈 (@crouhana) reported

    After 5 years with @TELUS , officially switching to @ShawInfo due to the worst client and loyalty service from TELUS.

  • Albsmignoli Albert Michael (@Albsmignoli) reported

    Hey @Shawhelp am I able to login to the TSN website and watch #themasters?

  • WillWatson27 Will Watson (@WillWatson27) reported

    @Shawhelp Service has been down for the last 5 hours in Vancouver, any updates?

  • tetracova tetra (@tetracova) reported

    @Jessevd @Shawhelp I have lightspeed and the same issue, assuming its linked

  • DennisKoch10 Dennis Koch (@DennisKoch10) reported

    @Shawhelp This problem has been resolved with past history and past saved phone recording. Thank you, for your time.

  • RyGuyx9 Chris Ryan (@RyGuyx9) reported

    Well this isn’t a good start for @Shawhelp. Two mornings in a row waking up to internet being down, there support says nothing is wrong despite the fact multiple people on socials are complaining :/

  • DaveTechz Dave HoopsBTV (@DaveTechz) reported

    @Jessevd @Shawhelp Is your internet still down?

  • Chris27772374 Chris (@Chris27772374) reported

    @Shawhelp worst support service ever. Outages? Can’t find them. Chat.. slowest response from agent ever.. literally stalling the chat. Phone.. automatic hang up after 15 minutes..

  • Energyx33 Robert Brown (@Energyx33) reported

    @Shawhelp Man my internet stability is GARBAGE. It’s not even funny.

  • mlocy112 Colm Howard (@mlocy112) reported

    @Shawhelp @WillWatson27 I called Shaw about an hour ago and they have an alert about outages in Vancouver but nothing appearing online. Internet has been down for 3 hours now

  • natewu188 natewu (@natewu188) reported

    @Shawhelp is there an outage today? Seems like I can only access half the websites I usually do. Nothing else works other than reddit, disord, and twitter... And twitter images don't even load. (Calgary)

  • JustAnotherJay Jason Bouwmeester (@JustAnotherJay) reported from Spruce Grove, Alberta

    Hey @Shawhelp is TV down in Spruce Grove? Internet is fine as is phone.

  • AwesomeFatGuys Dillon Andersen (@AwesomeFatGuys) reported

    @shawhelp Why would you perform maintenance and not tell anyone? What the hell are you thinking? When routers reboot it's kind of a problem.

  • 1mom2giants 1mom2G (@1mom2giants) reported

    @Shawhelp not sure if this also works for Shaw mobile, but we're having network drop issues like crazy today and Nanaimo is it a known issue

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