Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 142
Edmonton, AB 96
Vancouver, BC 92
Surrey, BC 47
Winnipeg, MB 23
Toronto, ON 19
Coquitlam, BC 13
Medicine Hat, AB 8
Airdrie, AB 7
Victoria, BC 7
Burnaby, BC 7
Langley, BC 6
Maple Ridge, BC 5
Richmond, BC 5
Saskatoon, SK 5
Coquitlam, BC 4
Sherwood Park, AB 4
North Vancouver, BC 4
Red Deer, AB 4
Creston, BC 4
Montréal, QC 4
Kelowna, BC 3
New Westminster, BC 3
Nanaimo, BC 3
Cochrane, AB 2
Lethbridge, AB 2
Vermilion, AB 2
Canmore, AB 2
Mississauga, ON 2
Abbotsford, BC 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • pgordon2018 Patricia Gordon (@pgordon2018) reported

    @Shawhelp I sent DM and was connected and disconnected to 5 different agents. Please help

  • Steve_Pollard Steve Pollard (@Steve_Pollard) reported

    @ShawInfo discussing service, 92 and 84 year old people needing phone repair service at home, May 5th earliest available service person, despite the fact I pleaded with their Manitoba department to get to them sooner #shawsucks

  • MunishKalia2008 Munish (@MunishKalia2008) reported

    @Shawhelp I have done that number of times in the past, but I keep seeing these errors especially on all @TSN_Sports channels. It appears no one really updates Shaw programming guides.

  • FunkyFrancois Francois (@FunkyFrancois) reported

    @M_S_Fricker @ShawInfo Calm down pal.

  • BlindiRL BlindiRL 💀 (@BlindiRL) reported

    @FG_squared @Shawhelp @bchydro And I get 9$ as a compensation. I understand the gesture but I would have zero issue if I'd been given a weeks notice. Right now this just feels like a wasted day for myself and others I was going to work with.

  • karlsawatzky419 Karl (@karlsawatzky419) reported

    @Shawhelp My internet is down in the North Kildonan area. Any thoughts?

  • kevinlovestech Кевін (Kevin Lloyd) 🇨🇦 (@kevinlovestech) reported

    Just called Shaw Mobile on Mom's behalf about an issue. "I can't talk you to you about her account. You're not authorized." "Yes I am. That's exactly what we did the last time I called." "It's not here, I don't see it. You'll have to do it again." Grr. @Shawhelp

  • MissFionaR miss.fiona.r (@MissFionaR) reported

    @Shawhelp We don’t have internet right now. We have nothing. We waited almost 2 weeks for a service call appointment today and no one showed up. Not happy.

  • RuthKewlistmum Ruth Kelly (she/her) (@RuthKewlistmum) reported

    Anyone else totally fed up with @Shawhelp tonight. The worst customer service ever.

  • jaygree58721224 jaygreen (@jaygree58721224) reported

    @Shawhelp Are there issues in Canmore, AB? I can’t stream a movie without issues.

  • Bobbyb81 BobbyB (@Bobbyb81) reported

    @Shawhelp Imagine watching hockey on Saturday night and your cable goes down! Horrible service! @shawcable

  • IanSeggie Ian Seggie 🇺🇦 (@IanSeggie) reported

    Wow @Shawhelp -- on top of garbage service the last several weeks, this "Fake Fibre" internet you sold us hasn't work all day. No using valuable data on my Telus iPhone to do work today. #ymm

  • casseymhunter Cassey Hunter (@casseymhunter) reported

    How do you talk to someone that can actually help you at @Shawhelp?? I’ve been trying to get a tech for 2 months here. Had two no shows this week and they keep saying it’s “fixed” when I call. It really isn’t. It’s actually always worse.

  • sarahblyth Sarah Blyth (@sarahblyth) reported

    Hey @ShawInfo we need internet at 141 E Hastings in Vancouver. We are a life saving overdose prevention site. We are having trouble getting service please help.

  • M_S_Fricker Mike Fricker 🇨🇦 Christian Priest ASD C-PTSD🖖☯️ (@M_S_Fricker) reported

    Hey @ShawInfo your service has sucked the last couple of days in the Clareview area. It keeps dropping out. Router says all is fine but no Internet. Which is really a piss off at night when I'm stuck up sleepless. And during the day when my wife is trying to earn a living. Fix it

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