Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 137
Vancouver, BC 95
Edmonton, AB 79
Surrey, BC 44
Winnipeg, MB 18
Toronto, ON 15
Coquitlam, BC 10
Burnaby, BC 8
Victoria, BC 7
Airdrie, AB 6
Langley, BC 6
Richmond, BC 5
Saskatoon, SK 5
Medicine Hat, AB 5
Red Deer, AB 5
Montréal, QC 5
North Vancouver, BC 4
Creston, BC 4
New Westminster, BC 4
Abbotsford, BC 4
Coquitlam, BC 3
Maple Ridge, BC 3
Sherwood Park, AB 3
Nanaimo, BC 3
Courtenay, BC 2
Kelowna, BC 2
Port Moody, BC 2
Port Coquitlam, BC 2
Penticton, BC 2
Powell River, BC 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • DonaldM20979207 Donald Mitchell (@DonaldM20979207) reported

    @Shawhelp So I tried the reboot on my gateway that didnt help. It's pixelating on my none gateway TVs too. The ABC feed is the worst.

  • DinosaurUnicorn Sam (@DinosaurUnicorn) reported

    @Shawhelp Second time in two weeks internet and cable is completely down. What is going on? I have an online class in two hours :/

  • linkinvg Vignesh Gopal (@linkinvg) reported

    @Shawhelp is at it again. Just two weeks before on Friday there was an outage in Surrey for more than 24 hours and there is one today. What the hell is happening. And it’s been like this since 1am.

  • Trail_24 Trail 24 (@Trail_24) reported

    @ShawInfo No Internet, phone, or TV since 1am last night. What the heck Shaw? My wife and I work from home, we are dead in the water. Are you infected by the Rogers service failure virus?

  • Meagzzzzz Meagan Thorne (@Meagzzzzz) reported

    @Shawhelp are you having an internet outage?

  • CLib40475019 CLib (@CLib40475019) reported

    @Shawhelp This seems to happen more frequently with Shaw. This is very disrputive and quite annoying. Please fix your services, hardware or infrastruture to ensure this doesn't happen so often. Seriously considering transfering over to Telus now.

  • iflarrycantweet Iflarrycantweet (@iflarrycantweet) reported

    @Shawhelp My shaw home service(landline internet, tv) is completely in the dark again the 2nd time in 2 we3ks. 1st time was over 24hrs and now I get a farsical reason from tech online saying fibre was cut

  • TrmptRider Liane Langlois (@TrmptRider) reported

    @Shawhelp I need help and can’t get anyone on phone or chat

  • wandabaker_ Wanda Baker (@wandabaker_) reported

    Constantly and still losing Internet since 9:30am thanks to a @shaw service person doing work in our alley. Lost work time and we should be reimbursed. @Shawhelp

  • iflarrycantweet Iflarrycantweet (@iflarrycantweet) reported

    @Shawhelp My wife told me no internet since midnight last night another " maintenance issue" and now blaming on cut fibre cable, cmon Shaw

  • CraigKoban 𝘾𝙧𝙖𝙞𝙜𝙚𝙧'𝙨 𝘾𝙞𝙣𝙚𝙢𝙖 𝘾𝙤𝙧𝙣𝙚𝙧 🎥🎞🎬 (@CraigKoban) reported

    @Shawhelp 90 minutes of calling into your call center for help with my Internet issues has resulted in constant dropped calls on your end. And your chat support via app is borderline non-existent tonight. As a 20+ year customer, this is beyond frustrating.

  • CanadianPhilth CanadianPhilth (@CanadianPhilth) reported

    @Shawhelp Is there a reason our phone data is being throttled so bad we can't even use our GPS? Has Rogers been ******* us over already since the takeover? Also, why the hell don't I get reception in half of my house? How can I be ROAMING from one room to another?

  • sophie_everine Sophie (@sophie_everine) reported

    @Shawhelp why is my tv, wifi, phone not working again???

  • T_L_D Tracy Durand 🦋 (@T_L_D) reported

    @Shawhelp why are you not carrying the “Open Championship” on the Golf Channel as advertised on your television guide?? Telus has the Golf Channel and they have the “Open Championship” on?? WTF…..

  • Trail_24 Trail 24 (@Trail_24) reported

    @CKNW @ShawInfo No Internet, phone, or TV since 1am last night. What the heck Shaw? My wife and I work from home, we are dead in the water. Are you infected by the Rogers service failure virus?

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