Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 143
Edmonton, AB 95
Vancouver, BC 89
Surrey, BC 48
Winnipeg, MB 22
Toronto, ON 19
Coquitlam, BC 13
Victoria, BC 9
Medicine Hat, AB 8
Airdrie, AB 7
Burnaby, BC 7
Langley, BC 6
Sherwood Park, AB 5
Maple Ridge, BC 5
Richmond, BC 5
Saskatoon, SK 5
Kelowna, BC 4
Coquitlam, BC 4
Red Deer, AB 4
Montréal, QC 4
Cochrane, AB 3
North Vancouver, BC 3
Creston, BC 3
New Westminster, BC 3
Nanaimo, BC 3
West Kelowna, BC 2
Lethbridge, AB 2
Vermilion, AB 2
Canmore, AB 2
Mississauga, ON 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • ChrisMcArdle1 ⌖ Osha'to-Chris⌖ 🇨🇦 (@ChrisMcArdle1) reported from Surrey, British Columbia

    @Shawhelp the last few days my internet has slowed down so much and tonight I keep getting booted from my game or has massive lag. What is going on??

  • craiger_8 Curtis Cr (@craiger_8) reported

    @Shawhelp @TSN_Sports @TELUSsupport do you have this issue on 4K Channel for the #wjc23 ?

  • landcrabmech Scott 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇨🇦 (@landcrabmech) reported

    @Shawhelp problems with signal again.

  • MarkBrolund Mark Brolund (@MarkBrolund) reported

    As proof to @Shawhelp being the issue with TSN4K cutting out early during games. Did not air the Austria/Germany game in 4k because the start time changed. Did air Raptors game on TSN4k not in 4k in the original scheduled spot for hockey.

  • Tortacular R y a n (@Tortacular) reported

    @Sportsnet @ShawInfo I would think that perhaps a cable provider and a sports network could figure this stuff out rather than make a customer feel they are being taken advantage of. If the game is not available to me then do not list it on channels that are in my subscription package.

  • Steelers0867 Curt Dittmer (@Steelers0867) reported from Saskatoon, Saskatchewan

    @Shawhelp I asked earlier this week why the TSN 4K channel keeps cutting out at exactly 8PM (MST) time for the World Junior games. The response I got was that it was a TSN issue. I checked with TSN and they are broadcasting the games in full in 4K until the end of each game.

  • grooveshinney Heather McDonald (@grooveshinney) reported

    @Shawhelp Thank you for your reply, Kyle. I have to say my patience is wearing very thin, considering this is just one of many problems I’ve had since switching (not by choice) to blue curve. Let’s hope at least this can be fixed before the next game.

  • MikeJones604 Mike Jones (@MikeJones604) reported

    @Shawhelp Any idea what occurred for their to be an outage?

  • JDoonanco Jon Doonanco 🇺🇦 (@JDoonanco) reported

    @ShawInfo after my experience with @bell I’m ready to switch but please kill that terrible singing commercial

  • askrickdotcom SumGuyOnline (@askrickdotcom) reported

    @Calgaryman1 @Shawhelp I just chatted in and they couldn’t help me cause they “migrated” to a new system even though my phone number and email is on the account they didn’t have my name on the account. Terrible service! Telus has a better line for the same price we are paying.

  • LallyAd LallyA (@LallyAd) reported

    @KenHBM @RogersHelps @Shawhelp installed that into my cable box thing can I tell you my internet runs a lot smoother I get 145 up and 1.6gbps down or 2.1gbps down

  • MarinaGiacomin MARINA - Kick the tires & Light the fires!🏳️‍🌈 (@MarinaGiacomin) reported

    Is anyone else in #yyc having internet problems?? I’m so tired of @ShawInfo. Nothing but issues constantly.

  • Tortacular R y a n (@Tortacular) reported

    @Shawhelp Hey, I re-upped to a new 2-year contract with you guys in December and I was sent a new Gateway. I am having what feels like a really dumb issue with install. Can I DM?

  • FGiant18 FrostGiant18 (@FGiant18) reported

    @Shawhelp The issue was resolved, thanks.

  • Elastoid Elastoid (@Elastoid) reported

    @Shawhelp Your Shaw commercials with the bad singing lady, are they really Shaw commercials or are you being paid by Youtube to make people want to buy ad-free browsing to make them stop? They are loud and painful. This can't be your only complaint about them.

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