Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 225
Vancouver, BC 213
Edmonton, AB 168
Surrey, BC 110
Winnipeg, MB 44
Toronto, ON 34
Coquitlam, BC 29
Saskatoon, SK 17
Victoria, BC 16
Sherwood Park, AB 13
Sault Ste. Marie, ON 12
Nanaimo, BC 12
Richmond, BC 9
Burnaby, BC 8
Langley, BC 8
Red Deer, AB 8
Abbotsford, BC 8
North Vancouver, BC 7
Coquitlam, BC 7
New Westminster, BC 6
Lethbridge, AB 6
West Kelowna, BC 6
Thunder Bay, ON 5
Mississauga, ON 5
Port Coquitlam, BC 5
Montréal, QC 4
Brampton, ON 4
St. Albert, AB 4
Creston, BC 4
Maple Ridge, BC 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • Borjeeezy Aaron Borghesi (@Borjeeezy) reported

    @TELUS @TELUSsupport 36 hours with no Internet & TV, still no answer. They keep saying we will get a call back from a manager, no manager has reached out to us. @ShawInfo Maybe you can help us out, since Telus as usual isn’t doing much!

  • evoLEASEtion Angela Armstrong (@evoLEASEtion) reported

    @Shawhelp @kevbry Having big issues in south edmonton. Can’t even run an internet test! Is there another outage?

  • atkabai Akbar Nurlybayev (@atkabai) reported

    @Shawhelp Is there an Internet outage in west Calgary? The blue curve says yes, but status page says all clear.

  • vyvx584 Lawrence (@vyvx584) reported

    @Shawhelp @oquangulated Is there an outage in Northern BC right now.

  • mastmumbai ManjB (@mastmumbai) reported

    @Shawhelp Is there outage in Vancouver

  • sammysambone SM (@sammysambone) reported

    @Shawhelp is VOD down? Get an error trying to put on Sesame Street on Treehouse.

  • olflirtyb_stard venlafaxine withdrawl dreamgirl (@olflirtyb_stard) reported

    If @ShawInfo could fix the internet at work so that I didn’t have to tether my phone to the reservation system iPads, that would be greaaaaat

  • KanuheadWhiting Nicholas Whiting (@KanuheadWhiting) reported

    @Shawhelp Tried to install Shaw internet, after 6 attempts / 4hrs bouncing back and forth between CSR and TSR disagreeing with the nature of the issue with my account I gave up and cancelled the install. cntd...

  • chevy_GRR Chevy the Golden (@chevy_GRR) reported

    @TSN_Sports why would you blackout the MTL/NYI game in BC? Makes no sense. Why do I pay my cable company @Shawhelp for this channel when you do stupid **** like this?

  • soussolwpg Sous Sol (@soussolwpg) reported

    Umm our internet is down and @ShawInfo can’t come until Tuesday? Lol umm that’s unacceptable, we’re trying to operate a business lol wtf?

  • kevbry Kevin Bryant (@kevbry) reported

    @oquangulated @Shawhelp Out again in erindale. 4 rounds of chat support today. Having the outage site reflect reality would be a lot more efficient.

  • WillMorr1 W L-Mo (@WillMorr1) reported

    @Shawhelp Is there an outage in Winnipeg? Bluecurve tv is down and modem light is currently red.

  • IanSeggie Ian Seggie 🇺🇦 (@IanSeggie) reported

    To @Shawhelp Customers in #ymm: Issues in area causing degraded services. Techs are working to resolve as soon as possible. No estimated time of resolution only showing in progress. This will cause slow speeds and intermittent connection issues. #rmwb

  • anettekimber Anette Kimber (@anettekimber) reported

    @shawinfo My internet has been down for over 30 minutes. Uptown New Westminster. Help!

  • MJRprogrammer Michael Rowland (@MJRprogrammer) reported

    @Shawhelp The Shaw support page claims the Red Deer area outage is resolved, but even power cycling the modem won't bring it back online.

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