Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 154
Edmonton, AB 102
Vancouver, BC 93
Surrey, BC 54
Victoria, BC 34
Winnipeg, MB 22
Toronto, ON 21
Coquitlam, BC 14
Medicine Hat, AB 8
Saskatoon, SK 7
Langley, BC 7
Airdrie, AB 7
Nanaimo, BC 6
North Vancouver, BC 5
Kelowna, BC 5
Sherwood Park, AB 5
Maple Ridge, BC 5
Burnaby, BC 5
Montréal, QC 4
Coquitlam, BC 4
Richmond, BC 4
Guelph, ON 3
West Kelowna, BC 3
Cochrane, AB 3
Red Deer, AB 3
New Westminster, BC 3
Abbotsford, BC 2
Comox, BC 2
Lethbridge, AB 2
Canmore, AB 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • _Nwachinemere Mama💗 (@_Nwachinemere) reported

    @Shawhelp hi, currently experiencing internet outage around SE Calgary Fishcreek park, is this being resolved?

  • DavidfromtheN David (@DavidfromtheN) reported

    @Shawhelp service keeps dropping in Niverville, any known issues?

  • Cinnamo02380678 Cinnamon (@Cinnamo02380678) reported

    @Bryan_Leitch @Shawhelp See Shaw? Its happening all over. Me replying in your useless DM box isn't going to fix it. Only your tech department can rectify it. Make it happen, or start losing customers

  • Krystalily369 Krystal Hansen (@Krystalily369) reported

    .@ShawInfo Is anyone else’s internet down in West Vancouver?

  • hawt_pocket Karie-Anne Hawthorne (@hawt_pocket) reported

    @Shawhelp Hi! We can't watch any of the shows we've recorded on our PVR. It tries to play, but then times out and asks if we want to delete the episode or keep it. We have Bluecurve...the past 2 days we've had issues.

  • StrikingCrayon Shane Andersen (@StrikingCrayon) reported

    Hey, @ShawInfo, why is it when I try and get troubleshooting help with your connectivity issues that need to be escalated support your first-level techs box me out with a mandatory but unfillable survey? That is some grade-A evil corporate **** right there. I'm completely stuck.

  • jimshaggy jimshaggy (@jimshaggy) reported

    @Shawhelp my Dad is having issues with his TV. Hasn’t worked all day. No issues with internet here, but powering off everything and turning back on didn’t seem to fix his tv. Any issues in Chilliwack?

  • DonnaTa69993697 Donna Talbot (@DonnaTa69993697) reported

    @shawhelp My internet is not working

  • DarrellDykstra Darrell Dykstra (@DarrellDykstra) reported

    @Shawhelp It’s back. Modem went to blinking yellow and now it’s back to solid white. There are two blue Shaw trucks just down the street so I’ll chalk it up to them.

  • kevinlovestech Kevin Lloyd 🇨🇦 (@kevinlovestech) reported

    @Shawhelp I'm not jumping on my computer at 3am to chat with you. Problems with your system should have been detected automatically. They should only be confirmed by customers.

  • NatashaHoar Natasha **** 🫖☕️ (@NatashaHoar) reported

    Hey @Shawhelp - who can I talk to about a call center agent who kept my dad on the line +40 min while they pretended to ‘look’ for a supervisor? My dad didn’t get his issue solved bcs he had to end the call (after almost an hour of waiting for a supervisor), and get back to work.

  • N8Lights Nathan Adams (@N8Lights) reported from Calgary, Alberta

    @Shawhelp can somone help me please

  • hawt_pocket Karie-Anne Hawthorne (@hawt_pocket) reported

    @Shawhelp We aren't on thr "service updates & outages" page. I'm in North Langley. And now I can't even watch any tv... the channels aren't working.

  • eddy_leite Eddy Leite (@eddy_leite) reported

    @Shawhelp Glad to see a phone number now, but once you connect on MyShaw we can’t never find a phone number, a phone number is very easy to be found when buying a Shaw Product! Called that number and had someone within 1 min trying to sell me a Shaw Product! Managed to get the issue solved

  • ollerson The Stretford Ender (@ollerson) reported

    @Shawhelp having internet issues in Vancouver. Is there service issues at the moment?

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