Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 138
Vancouver, BC 95
Edmonton, AB 81
Surrey, BC 47
Winnipeg, MB 21
Toronto, ON 19
Coquitlam, BC 10
Langley, BC 8
Victoria, BC 7
Burnaby, BC 7
Airdrie, AB 6
Richmond, BC 5
Saskatoon, SK 5
Medicine Hat, AB 5
Red Deer, AB 5
Montréal, QC 5
Sherwood Park, AB 4
North Vancouver, BC 4
Creston, BC 4
New Westminster, BC 4
Abbotsford, BC 4
Coquitlam, BC 3
Maple Ridge, BC 3
Nanaimo, BC 3
Courtenay, BC 2
Kelowna, BC 2
Port Moody, BC 2
Port Coquitlam, BC 2
Penticton, BC 2
Powell River, BC 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • droveallnite71 Drove Allnite (@droveallnite71) reported

    @Manatee117115 @Shawhelp They said it is an area outage but still nothing

  • cryage83 Cryage (@cryage83) reported

    @Shawhelp Internet has been dropping every 5-10 minutes for the last hour in SW Calgary. There a known stability issue ?

  • darthcurtious Tharyus (@darthcurtious) reported

    Internet out in Blairemore, powercycled modem, no change. Possible area issue? @Shawhelp

  • hosneara_k Dreamer (@hosneara_k) reported

    @Shawhelp can we get an update to the outage in Saskatoon? It’s been almost 2 hours

  • allisc75 Candace (@allisc75) reported

    @ShawInfo having an outage 49 Pope Cres Saskatoon

  • khanartist9 303 | khanartist (@khanartist9) reported

    @rev0hh @Shawhelp Getting throttled seriously is the cringiest ****

  • hosneara_k Dreamer (@hosneara_k) reported

    @Shawhelp This is getting ridiculous. Almost 4 hours and still no solution.

  • DaleMacLean1 Never Give Up (@DaleMacLean1) reported

    @Shawhelp I spent an hour online with waiting and trying to get help. I was given a number to call, after over an hour on the phone and 3 different departments which knew nothing of the previous conversation on my day off getting nowhere. I called Telus who did it in 14 minutes.

  • ClaytonBurnsPhD Clayton Burns (@ClaytonBurnsPhD) reported

    @MDrelichman @Shawhelp @TELUSsupport Once you get used to how to deal with Telus you will find their service to be of high quality. Companies and government offices should all do callback instead of having people wait on the phone. That would be one obvious improvement.

  • Asif_YYC Asif Kurji (@Asif_YYC) reported

    @Shawhelp is there a broad internet outage in calgary this morning?

  • KevinSmithESQ Kevin "Not the director" Smith (@KevinSmithESQ) reported

    @Shawhelp Is there a major issue in southern Alberta? Medicine hat seems to have an issue with some services. My TV and internet have been down for the better part of an hour not

  • HannaSesqua SuzannaSesquaHanna (@HannaSesqua) reported

    @Shawhelp Saskatoon west no internet again. Why why why do we have sooooo many issues?

  • GlenMah x - Glen Mah #FSDBetaCanada (@GlenMah) reported

    @Shawhelp is there an internet outage in Sundance Calgary?

  • AmyBado Amy Bado (@AmyBado) reported

    @ShawInfo I need a Tech department supervisor to contact me please. I have called four times (over an hour each time) and have been promised resolution (x4) but nothing has been done.

  • DaleMacLean1 Never Give Up (@DaleMacLean1) reported

    @ShawInfo my modem wont work. Not able to get internet. Customer service told me it should be working. Its not

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