Shaw Outage Map
The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Vancouver, BC | 316 |
| Calgary, AB | 251 |
| Edmonton, AB | 205 |
| Surrey, BC | 172 |
| Winnipeg, MB | 50 |
| Toronto, ON | 36 |
| Burnaby, BC | 27 |
| Victoria, BC | 24 |
| North Vancouver, BC | 22 |
| Coquitlam, BC | 20 |
| Red Deer, AB | 14 |
| Sault Ste. Marie, ON | 13 |
| Langley, BC | 13 |
| Saskatoon, SK | 12 |
| New Westminster, BC | 11 |
| Sidney, BC | 10 |
| Sherwood Park, AB | 10 |
| Port Coquitlam, BC | 10 |
| Nanaimo, BC | 9 |
| Richmond, BC | 9 |
| Montréal, QC | 9 |
| Coquitlam, BC | 9 |
| Maple Ridge, BC | 9 |
| Abbotsford, BC | 9 |
| Lethbridge, AB | 7 |
| West Kelowna, BC | 6 |
| St. Albert, AB | 5 |
| Creston, BC | 5 |
| Thunder Bay, ON | 5 |
| Mississauga, ON | 5 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
-
Susie Edmonton Gal
(@GalSusie) reported
.@Shawhelp Why is the video starting and stopping!@! Fix it please. #TheBachelor
-
Mrs. G. Kravitz
(@castlelady2) reported
@DebHolloway @Shawhelp Oh.. I feel your frustration. I have been thinking of changing from Telus - freezing issues for months… but seems maybe Shaw is no better? No hope of new fibre lines anytime soon - I’m in a condo. 😡
-
ღ(¯◕‿◕¯) 𝕮orrine ♊ 🎶💞
(@Corrrine) reported
from
Calgary, Alberta
@ShawInfo is service down in Calgary?
-
D McManus
(@mcmanus17) reported
@peebos @Shawhelp @BradshawL72 Unless every channel we have has the same broadcast issue….. can’t even watch anything anymore each channel plays for 15-20 seconds sb freezes
-
Elon Muskie (Disco Inferno)
(@COVIDBurnerAcc) reported
@Shawhelp Can you guys get your act together and fix the Manitoba internet outage? Did you learn nothing from when this happened to Rogers back just a few months ago? Internet is NOT a luxury. It's a CRITICAL service.
-
Just Me
(@HollyHollywood8) reported
@Shawhelp can you please fix the glitching on TLC channel 23. It is not cutting in and out on any otter channels so it is not anything on my end.
-
Deborah Holloway 🇺🇦
(@DebHolloway) reported
I hate @Shawhelp. The cable we pay an arm and a leg for has been freezing, blacking out for more than an hour. We have had this problem for years in our condo building but they do nothing. Time for a new provider. I have long covid & rely on the connection but they do nothing.
-
RoboChicken_
(@RoboChicken_) reported
@Shawhelp Just have gotten annoyed trying to be patient and wait for service tech and have my services work consistently for me.
-
Mike Peebles
(@peebos) reported
@Shawhelp @BradshawL72 Not a broadcast issue if it's happening on multiple channels ! It's been nearly an hour of dropouts.
-
DogRulz
(@DogRulz) reported
@Shawhelp @DarcyTymko Don. I talked with Shaw cable support and they acted like it was my issue. You guys need to send out an alert before you get flooded by angry customers.
-
RoboChicken_
(@RoboChicken_) reported
@Shawhelp This maybe my last go around with Shaw... I would hate to leave but any time I have an actual issue it is just a run around and a long wait to get results
-
DJ
(@DJ_crazy9) reported
@Shawhelp is shaw down in ne Edmonton?
-
Brent Wisner
(@Wiz1967) reported
@Shawhelp are you having issues with your cable service in the Silverspring area of Saskatoon. Our cable keeps blacking out for a few seconds every minute or so.
-
Tim MacKellar
(@onabust) reported
@Shawhelp Thanks, I'm streaming on your Bluecurve app on my laptop bow and no issues
-
Dan Smith
(@DmanSmith) reported
@Shawhelp My cable keeps freezing up and is choppy no matter what channel I check. Is there something going on in my area? I live in Springbrook. I found nothing on Shaw North Support.