Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 156
Edmonton, AB 99
Vancouver, BC 90
Surrey, BC 52
Winnipeg, MB 21
Toronto, ON 20
Coquitlam, BC 14
Victoria, BC 8
Medicine Hat, AB 8
Langley, BC 7
Airdrie, AB 7
Burnaby, BC 7
Nanaimo, BC 5
Sherwood Park, AB 5
Maple Ridge, BC 5
Saskatoon, SK 5
Kelowna, BC 4
Coquitlam, BC 4
Richmond, BC 4
Montréal, QC 4
Guelph, ON 3
West Kelowna, BC 3
Cochrane, AB 3
North Vancouver, BC 3
Red Deer, AB 3
Creston, BC 3
New Westminster, BC 3
Abbotsford, BC 2
Comox, BC 2
Lethbridge, AB 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • mrhof777 Steven Hoffort (@mrhof777) reported

    @Shawhelp How about you folks arise now and fix Shaq cable issues in Calgary. I get stingray channels and nothing else. Internet works. An update would be great somewhere on your social media platforms.

  • mrhof777 Steven Hoffort (@mrhof777) reported

    @Shawhelp Shaw Cable issues. But Shaq is prob pissed off too.

  • aap53 Andy Potter (@aap53) reported

    @Shawhelp Doesn’t help at all. Have refreshed twice

  • Savi4Rock SaviRocks (@Savi4Rock) reported

    @MissAlyssaChuk @Shawhelp Out in Calgary, seen reports from as far north as Edmonton with the same problem

  • Savi4Rock SaviRocks (@Savi4Rock) reported

    @Shawhelp hey guys, what happened to all of my TV channels? Just getting not authorized and subscription service messages.

  • rose_petz Rose Petz|High Vibing Wellness (@rose_petz) reported

    @Shawhelp for months we have been dissatisfied with Shaw Cable's programming. 2 days ago lost 4 channels-no notice. This morning ALL channels gone. We have paid faithfully every month because we're stuck in a contract. Sh!tty way to treat loyal + dissatisfied customers.

  • 35bulinwall35 Daniel Gilchrist (@35bulinwall35) reported

    @Shawhelp hey I’ve got no cable. I’ve refreshed my box and still nothing. I wonder if @TELUSsupport can help me switch cable and internet providers.

  • AlbertaBeluga AlbertaBeluga (@AlbertaBeluga) reported

    Hey @Shawhelp - every channel of mine is showing NOT AUTHORISED. Am hearing the same from others in Edmonton and Calgary. Checked your Twitter account, but no notice of any service disruptions ... what is going on? #yegnews #yeg #yyc

  • socialmediareb1 Trudope-19 (@socialmediareb1) reported

    @amjwatson @Shawhelp We are getting the same message. Box rebooted. Didn’t help the problem.

  • ddgrunau Daryl Grunau (@ddgrunau) reported

    @Shawhelp Send a DM. Appears I’ve got TV issues. Although my internet is still working

  • YB_IrieDuck Laur_YYC 🇨🇦 (@YB_IrieDuck) reported

    .@Shawhelp once again you suck been “holding” for online chat for over 30 min no cable service for over 2hours now I have to leave do this BS has to start all over again when I get home NOT IMPRESSED 🤬

  • aches63 Alan (@aches63) reported

    @shawhelp Is there a cable outage in Cougar Ridge area of Calgary? Just get a message on the TV saying "not subscribed to this channel" on all channels. Tried booting the PVR but still no TV. Internet is ok.

  • CnobleCarla Carla Noble (@CnobleCarla) reported from Calgary, Alberta

    @Shawhelp is the cable down in Harvest Hills?

  • gopherboy316 🇨🇦 James Barnes 🇨🇦 (@gopherboy316) reported from Calgary, Alberta

    @Shawhelp Is there an outage in NW calgary?? all my channels say not authorized

  • amjwatson Anne Marie Watson (@amjwatson) reported from Red Deer, Alberta

    @Shawhelp Hi. Shaw tv not working this morning. Every channel shows the “not subscribed “ message.

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