Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 155
Vancouver, BC 134
Edmonton, AB 95
Surrey, BC 69
Winnipeg, MB 21
Toronto, ON 16
Coquitlam, BC 14
Burnaby, BC 10
Victoria, BC 9
Langley, BC 8
Montréal, QC 8
Red Deer, AB 8
New Westminster, BC 7
Nanaimo, BC 7
Sherwood Park, AB 6
Richmond, BC 6
Duncan, BC 5
North Vancouver, BC 5
Abbotsford, BC 5
Medicine Hat, AB 4
Maple Ridge, BC 4
Creston, BC 4
Saskatoon, SK 4
Coquitlam, BC 4
Sidney, BC 4
Powell River, BC 4
Nelson, BC 3
Brampton, ON 3
St. Albert, AB 3
Okotoks, AB 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • trxc1963 Susan Lawson (@trxc1963) reported

    Hey, @Shawhelp, can you either put me into the “restart my modem” queue, or put me in touch with someone who can help, please? I’ve done all the rebooting, resetting, and restarting, and I have no internet connection via my Gateway. Again.

  • eobortolin Emmy OkazawaBortolin (@eobortolin) reported

    @Shawhelp to add insult to injury when I replied that this was not an acceptable solution your agent simply HUNG UP ON ME. WAY TO GO @Shawhelp AMAZING CUSTOMER SERVICE👎🏻😡

  • jonwaldman Jon Waldman - Swimming Aimlessly (@jonwaldman) reported

    Anyone else in #winnipeg having issues with @ShawDirect ? Second time in less than a week it’s been down for us. @Shawhelp

  • calgary_updates Calgary Updates (@calgary_updates) reported

    Calgary Updates: Shawhelp Hi, I live at Tuscany, Calgary and am experiencing a partial outage of network now. Some apps are working but all websites are not available. What is happening?

  • MadMeathead Thomas Kirsop (@MadMeathead) reported

    @Shawhelp service outage in the St. Albert area? Was down when I came into retail shop, then up, now down again. I can’t open my shop if the debit machine can’t get on the internet. T8N 6G5

  • jaypdonovan Jay Donovan 📻 (@jaypdonovan) reported

    @Shawhelp hello my wifi signal to my wireless cable box is weak how do I change to other network? I’m in device settings but there are no options

  • SunshinesDad SunnyD (@SunshinesDad) reported

    @Shawhelp Thanks Jesse. I switched over a year ago and added my one child's first cell service (can't beat $5). Just had to wait for the other two's contracts to expire. I do need help logging into my acct online. Can you help through DM or do I need to call?

  • eobortolin Emmy OkazawaBortolin (@eobortolin) reported

    When asked to turn it back on as I had never asked to close TODAY was told this was only possible thru a 2yr “value” plan. On hold for 20 min as @Shawhelp tries to figure out how to own up to its own errors - ask any 2 yo how to do it: apologize, admit your mistake and FIX THEM😡

  • opiatedforty9 Big Mountain Fudgecake (@opiatedforty9) reported

    @Shawhelp what is with Bluecurve going down at the end of each NFL game

  • WheresYoungy Sean 🇨🇦🦍 (@WheresYoungy) reported

    @Shawhelp Yes, I would like to know why you are more than happy to help new customers with amazing deals, but absolutely **** on existing customers, who are simply trying to get a better deal on their internet / tv plans. It’s actually disgusting.

  • Nolanpctech Jeremy Nolan (@Nolanpctech) reported

    @Shawhelp I don't like residential service customer service. Worst Support ever. Tell me to slow down for the address so I dom then I get from shaw "I got it I got it I got it I got it. Seriously shouldn't be that hard to look for an address. Then I just get put on hold.

  • ObsidianPixie ObsidianPixie 🔮 (@ObsidianPixie) reported

    @Shawhelp Is there any outage or connecting issues in West Edmonton?

  • emtd44 Betty (@emtd44) reported

    @Shawhelp After the Shaw tech was here last Thur & Friday for another issue, my printer which is connected through the pod wouldn't work.(It had worked before) I spent an hour on the phone today with a tech who said that she couldn't even see a pod on my device list and they 1/2

  • eobortolin Emmy OkazawaBortolin (@eobortolin) reported

    @Shawhelp I can’t tell you how much I can’t wait to no longer be a Shaw customer. I just didn’t think even closing my account would be this complicated or painful😡

  • Jackslifeinanut Jack's Medulla Oblongata (@Jackslifeinanut) reported

    Fix my internet you rat *****. @ShawInfo

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