Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 208
Edmonton, AB 153
Vancouver, BC 125
Surrey, BC 56
Winnipeg, MB 45
Victoria, BC 41
Toronto, ON 21
Coquitlam, BC 14
Saskatoon, SK 12
Sherwood Park, AB 9
Nanaimo, BC 8
Langley, BC 8
Medicine Hat, AB 8
Montréal, QC 6
Abbotsford, BC 6
Maple Ridge, BC 6
Kelowna, BC 6
Lethbridge, AB 5
North Vancouver, BC 5
Airdrie, AB 5
Chilliwack, BC 4
Richmond, BC 4
Sidney, BC 4
Coquitlam, BC 4
Cochrane, AB 4
Spruce Grove, AB 3
Burnaby, BC 3
Thunder Bay, ON 3
Campbell River, BC 3
St. Albert, AB 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • Magskall 𝙼𝚊𝚐𝚗𝚞𝚜 𝚂𝚔𝚊𝚕𝚕𝚊𝚐𝚛𝚒𝚖𝚜𝚜𝚘𝚗 (@Magskall) reported

    1. So, at work, working online and the Internet goes out. Turns out @ShawInfo initiated a province wide upgrade. No one was notified service would be disrupted. So much of what I use requires internet and will not work offline.

  • MANKINDISFUBAR A Citizen Fed Up With Today’s World BS. (@MANKINDISFUBAR) reported

    18+ years as a customer and I am still restricted by @Shawhelp because my Internet is not residential. Well, if you’d stop messing around with your damn plans, maybe we could actually get things done normally instead of this mess. Anyway, look forward to leave

  • BARRIIICADEttv BARRICADE (@BARRIIICADEttv) reported

    Soooo @Shawhelp @ShawInfo we going to be given a credit for the down time?. Oooh and maybe can we have better upload speeds too?. Kthxbai.

  • isHoneyBadger Joelle Johnston (@isHoneyBadger) reported

    @Shawhelp Any help?

  • sportyspicegirl Hmcfarlen (@sportyspicegirl) reported

    @Shawhelp My Shaw internet is not working !! I am about to lecture !!!

  • tdachong T. Chong (@tdachong) reported

    @Shawhelp our sound has been going in and out intermittently for the past few weeks. We've been having issues ever since we've moved from @TELUS. We've had a technician come in and he suggested we need s new line...

  • shorty382003 angie (@shorty382003) reported

    @Shawhelp hi is there an outage in Saskatoon? Everything is out?

  • Nimhon Sam Nimchonok (@Nimhon) reported

    @Shawhelp Hahah. Is this a joke. I have had no service for over 24 hrs do to hardware issues. More excuses than service. Reliability is frustrating. Put you into a contract and then all goes to crap. Shaw continues to post commercials of great service. Joke’s on me.

  • snowbird0007 Snow Bird (@snowbird0007) reported

    @Shawhelp Is there something wrong with the TV wifi signal? The sound keeps dropping.

  • MANKINDISFUBAR A Citizen Fed Up With Today’s World BS. (@MANKINDISFUBAR) reported

    @ShawInfo for good and save the $300/month that clearly means deadly squat to Shaw. Can’t wait to cancel ALL my services this week. Good riddance. If I didn’t know better, feels like I’m dealing with one of the sadly known “Robbers” of the Canadian Wireless Industry. 👎🏻

  • xbox360sucks123 xbox 360 sucks (@xbox360sucks123) reported

    @Shawhelp is there an internet outage in north end of winnipeg my internet isn't working atm

  • studingo Studingo (@studingo) reported

    @Shaun_Briltz @Shawhelp I haven’t had an outage like this for a long time with Shaw. But how one line gets damaged and everyone is out of internet in the whole city for 8+hours is ridiculous

  • autismbytes Patricia Marie Smith (@autismbytes) reported

    @Shawhelp if I call later or tomorrow can some help me change my NAT type to a B on my Nintendo Switch

  • walkingonsushi R (@walkingonsushi) reported

    And there goes @ShawInfo down for maintenance. 6 hours. Ugh.

  • wordstweeting Woody (@wordstweeting) reported

    @FreedomMobile @ShawInfo you have ripped off an elderly person. Explain yourself.! Your customer service is a circular logic of nothing. Shaw, you have put yourselves in a hole. People know how you have ruined WIND mobile for your cooperate agenda. DONT USE FREEDOM MOBILE

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