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Shaw

Shaw Outage Map

The map below depicts the most recent cities worldwide where Shaw users have reported problems and outages. If you are having an issue with Shaw, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 7
Calgary, AB 205
Vancouver, BC 118
Edmonton, AB 154
Pitt Meadows, BC 2
Brampton, ON 2
Surrey, BC 56
West Kelowna, BC 4
Victoria, BC 42
Nanaimo, BC 9
Coquitlam, BC 15
Whitecourt, AB 1
Edson, AB 1
Winnipeg, MB 40
Spruce Grove, AB 3
Port Coquitlam, BC 2
Chilliwack, BC 4
Vernon, BC 2
Schreiber, ON 1
Burnaby, BC 3
Lethbridge, AB 5
Thunder Bay, ON 3
Saskatoon, SK 12
Aberdeen, BC 1
Campbell River, BC 3
Toronto, ON 19
Richmond, BC 4
Sidney, BC 4
Abbotsford, BC 6
St. Albert, AB 3
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • Adamwozney
    Adam Wozney (@Adamwozney) reported

    @Shawhelp what is going on with your Internet service in Calgary, specifically Whitehorn? It's been going down daily for the better part of a week. When I call in they just say there's an issue in my area, but it's not getting any better. Hard to WFH when my ISP doesn't work!

  • FernwoodGirl
    Sarah Thomson (@FernwoodGirl) reported

    Feeling very frustrated today, I have been locked out of my email account for 6 days after a security problem with my employers linked account. Spent hours on the phone and zero resolution. Nice people but this is unacceptable @Shawhelp #suckstobethelittleguy

  • Flamesmaniac
    Flamesmaniac (@Flamesmaniac) reported

    @Shawhelp another service outage in calgarys NE. And stop sending links their telling me **** I already know like I'm a idiot. Just look into what's causing this and fix it

  • tonymontanti
    Anthony Montanti (@tonymontanti) reported

    @Shawhelp Is the internet down? We are completely dead in the water

  • chescaguilas
    Franchesca (@chescaguilas) reported

    @Shawhelp Internet was slow yesterday, now it's down. Need your help, I sent a DM. Thanks

  • borrowedimage
    Mark Fredrick (@borrowedimage) reported

    @Shawhelp is there a reason why I’m getting 79mbps down and 88mbps up, when I’m paying you for a Gig service?

  • coconutfrills
    S (@coconutfrills) reported

    @Shawhelp I had to use the private contact information you sent me for your customer and call them and ask them to try and fix it.

  • LexieJovanovski
    Lexie D (@LexieJovanovski) reported

    @aroc88 @Shawhelp Their retail locations don't accept equipment returns, either. We switched service during the height of covid and were threatened with collections because we weren't willing to go to the post office and stand in line to mail back.

  • aroc88
    Arnold K (@aroc88) reported

    Almost 48 hours with no internet or TV. I'm super disappointed with @ShawInfo @Shawhelp. I know they don't care and they will most likely not compensate me for all this time with no service. I understand equipment can break but there is no reason to wait this long for a fix. 🤬

  • Emma87607199
    Emma (@Emma87607199) reported

    @ShawInfo @Shawhelp I'm so frustrated. Our business line got disconnected. I've spoken to 4 different customer service/billing representatives and nobody can tell me why? I was promised a call back today and nothing....!

  • CaptAwesome9
    CaptAwesome (@CaptAwesome9) reported

    @Shawhelp No need for a DM, seems like a weird thing to need for an outage report. The point of twitter is to be public. If you wish to deal with things privately perhaps a public forum was a poor choice? Coincidentally out again, since 1:25pm and ongoing.

  • HannaSesqua
    SuzannaSesquaHanna (@HannaSesqua) reported

    @Shawhelp Been contacting support for months now. They’ve already been to my home. It never gets any better, but I still have to pay the bill. 🙄

  • WakeUpSuper
    Adam Savidan (@WakeUpSuper) reported

    Hey @ShawInfo your internet service has been a test of my patience today.

  • Emma87607199
    Emma (@Emma87607199) reported

    @Shawhelp I was just told your billing and enterprise team are gone for the day. I was supposed to get a phonecall this morning so im not sure how you can help me tbh

  • rocko_ca
    Trev (@rocko_ca) reported

    Hey @Shawhelp , internet seems to be running slow last few days #nanaimo

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