Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 326
Calgary, AB 261
Edmonton, AB 197
Surrey, BC 187
Winnipeg, MB 46
Toronto, ON 39
Burnaby, BC 27
North Vancouver, BC 23
Victoria, BC 23
Coquitlam, BC 20
Coquitlam, BC 16
Langley, BC 15
Saskatoon, SK 14
Sault Ste. Marie, ON 13
Nanaimo, BC 12
Port Coquitlam, BC 11
Richmond, BC 11
Red Deer, AB 11
New Westminster, BC 10
Abbotsford, BC 10
Sherwood Park, AB 10
Lethbridge, AB 9
Maple Ridge, BC 9
Montréal, QC 7
Chilliwack, BC 6
Thunder Bay, ON 6
West Kelowna, BC 6
St. Albert, AB 5
Creston, BC 5
Sidney, BC 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • JayIsPainting JayIsPainting (@JayIsPainting) reported

    I'm just about done with @Shawhelp Nothing but problems all summer. Internet was out &/or terrible for a good portion of June & July...3 technician visits, and now it's out again. Good thing I bought a wifi card for my desktop so I can use my hotspot so I can work.

  • ehartley820 Ellie (@ehartley820) reported

    @Shawhelp is there an outage in downtown Calgary? Our internet has been so patchy today and isn’t working at all now… have reset the router twice.

  • PaulAceFontaine Paul Fontaine (@PaulAceFontaine) reported

    Get this… I tried to call @ShawInfo to cancel Paul JR’s internet because he won’t be moving back to his apartment. They want a $300 cancellation fee and his past due balance of $117 paid or they’ll continue to bill him the full amount of $115/mth for a service he can’t use

  • MrMike1979 Mike (@MrMike1979) reported

    @Shawhelp Is there a reported outage in the Lethbridge, Staffordville area? All of our services are down

  • My_Solo_Life David (@My_Solo_Life) reported

    @ShawInfo I just called your 1-888 number for info, pricing on just tv. I was looking on your website for at least 10-15 mins, couldn't find the info i was looking for only bundle prices. So I called. The person I talked to wasn't much help. Then she hung up on me.

  • mreillyvp mmmmmeee (@mreillyvp) reported

    @Shawhelp hey shaw! I wanted to transfer my kids cell plan into their name. Told I had to go into a store. Ended up switching providers today for the trouble.

  • mreillyvp mmmmmeee (@mreillyvp) reported

    @Shawhelp ph # was ported to bell this morning as customer service required both myself and my son to be present in the store to transfer ownership across

  • thisisnotacroc Meg Brown (@thisisnotacroc) reported

    @Shawhelp is the worst and my name isn’t Karen. I just need some customer service and someone not to ask me if I understand why I can’t have customer service.

  • Mrdeinstadt tweets are my own (@Mrdeinstadt) reported

    @Shawhelp is there an outage in Surrey,BC?

  • thisisnotacroc Meg Brown (@thisisnotacroc) reported

    @Shawhelp I’ve been dealing with your support team for a week. Thanks Blair- there’s been no support since last Thursday.

  • VancouverMuggle K.C. (@VancouverMuggle) reported

    @Shawhelp Is there an internet outage in Vancouver?

  • Airionx3x Airion🏳️‍🌈🇨🇦🐱 (@Airionx3x) reported

    @Shawhelp is there an outage in the St. Vital area in Winnipeg? No internet here and my neighbour called and said she has no TV service.

  • danszabo Dan Szabo (@danszabo) reported

    .@TELUSsupport.. You were supposed to show up between 8am - 5pm (bad enough for that time range) for a service hookup but YOU DIDN'T SHOW!! Hey @Shawhelp you busy on Tues?

  • adadintheburbs Stacey Robinsmith (he/him) (@adadintheburbs) reported

    @Shawhelp Is there an issue with Shaw cable service in Coquitlam? Message on tv says “signal not being received”. Help?

  • TheSirShaun Shaun (@TheSirShaun) reported

    @Shawhelp I would like to watch recorded programming on my laptop. The alert for Saskatchewan appears but when it’s finished playing there is no active sound. Please send help

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