Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

Less
More

shaw Hero Image

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 159
Vancouver, BC 139
Edmonton, AB 105
Surrey, BC 72
Winnipeg, MB 22
Coquitlam, BC 17
Toronto, ON 16
Victoria, BC 11
Burnaby, BC 11
Red Deer, AB 11
Montréal, QC 9
Langley, BC 8
Sherwood Park, AB 7
New Westminster, BC 7
Nanaimo, BC 7
Sidney, BC 7
Richmond, BC 6
Duncan, BC 5
North Vancouver, BC 5
Coquitlam, BC 5
Abbotsford, BC 5
Maple Ridge, BC 4
Creston, BC 4
Saskatoon, SK 4
Powell River, BC 4
Medicine Hat, AB 3
Nelson, BC 3
Courtenay, BC 3
Brampton, ON 3
St. Albert, AB 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • trsmanic Trsmanic (@trsmanic) reported

    Banger of a stream except for it crashing lol but didn't die as much KEKW, Shoutout to @Zearhok for sending his homies my way 😎 Sadly we were having internet issues an stream crashed @ShawInfo why doe

  • andrew00654110 Andrew (@andrew00654110) reported

    @Shawhelp Home internet is not working

  • corimah Cori (@corimah) reported

    @Shawhelp is internet down in Hidden Valley NW (Calgary)? Or is it just me?

  • rachelkriggs Rachel K. Riggs (@rachelkriggs) reported

    @Shawhelp I had working internet an hour ago. Called to upgrade my service and now I have no internet and am being told no one can come help until August 13. This is unacceptable. I work from home. I cannot be without internet for a week, or even a day.

  • mr_pegger K (@mr_pegger) reported

    @Shawhelp Is there any way to set up a guest network on the Bluecurve modems?

  • DyrusFeeder FART GOD 420 ESPORTS (@DyrusFeeder) reported

    @Shawhelp @TELUSsupport ok so ping is horrid for everyone. FIGURE IT OUT? How does Canada have worse internet than third world countries lol. @TurtleRock btw new game is so bad holy moly

  • DJGranblue DJ Granblue (@DJGranblue) reported

    @Shawhelp is there an outage in Surrey? I saw a couple of your vehicles on front of my complex at 82 and 120th and now, I don't have internet.

  • thetrblwthtracy tracy gora (@thetrblwthtracy) reported

    @Shawhelp @ShawDirect @ShawInfo Your update page has said “resolved” twice now and then gone back to “in progress”… can you give an eta because nothing has changed with our cable or internet. Thankfully we haven’t switched to Shaw cellular too.. Thanks for your service #telus

  • LurkingLogger Will (@LurkingLogger) reported

    @adifood1234 @Shawhelp No sweet dreams here. My white noise machine requires wifi and Shaw seems unable to keep our service up for more than a week in a row.

  • DavisMoors Leon Kisaragi (@DavisMoors) reported

    @Shawhelp gotta say tech must be really lazy these days, telling us that "there no outage", perhaps it time to cut my loses and move on Shaw tech are too lazy to bother to go out and check the area of no service

  • TaylorAustinC Taylor Austin (@TaylorAustinC) reported

    @Shawhelp Don't bother to do it over Twitter, I'm at McDonalds using wifi. Trying to call your ****** service

  • rachelkriggs Rachel K. Riggs (@rachelkriggs) reported

    @Shawhelp Also, the first customer service rep I spoke with initially said she could upgrade me for less money than the plan listed on your website... but then couldn't, at the last minute, after I agreed to upgrade (at the lower cost).

  • rachelkriggs Rachel K. Riggs (@rachelkriggs) reported

    @Shawhelp This is a joke. Terrible service. I called to give YOU more money and now I’m being told I will have NO INTERNET FOR A WEEK. Not okay. You need to fix what you broke.

  • rachelkriggs Rachel K. Riggs (@rachelkriggs) reported

    @Shawhelp Terrible service. Wish I could get actual Fibre from @TELUS .

  • Jtchao83 Jonathan Tchao (@Jtchao83) reported

    @Shawhelp are you showing an internet and tv outage in Richmond Bc?

Map Check Current Status