Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 323
Calgary, AB 253
Edmonton, AB 204
Surrey, BC 183
Winnipeg, MB 49
Toronto, ON 40
Burnaby, BC 28
Victoria, BC 25
North Vancouver, BC 22
Coquitlam, BC 19
Red Deer, AB 14
Langley, BC 14
Saskatoon, SK 14
Sault Ste. Marie, ON 13
Coquitlam, BC 10
Sherwood Park, AB 10
Port Coquitlam, BC 10
Lethbridge, AB 9
Maple Ridge, BC 9
Richmond, BC 9
New Westminster, BC 9
Abbotsford, BC 9
Nanaimo, BC 9
Sidney, BC 8
Montréal, QC 8
Thunder Bay, ON 6
West Kelowna, BC 6
St. Albert, AB 5
Creston, BC 5
Mississauga, ON 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • laurac131 Laura (@laurac131) reported

    @Shawhelp is there an outage in St. Albert? We can’t get our modem back online

  • rektangina p o g s (@rektangina) reported

    @Shawhelp Here’s an update for everyone reading this: agent kept ignoring the fact that it’s on Shaw’s side and kept trying to make me do all the usual troubleshooting. I got the wifi to work myself but again, the ethernet is still not working.

  • mesomers19 Meghan (@mesomers19) reported

    @Shawhelp are there any service interruptions in Calgary right now?

  • alockhart_84 Amanda Lockhart (@alockhart_84) reported

    Oh my gosh @ShawInfo with the WORST customer service. 2nd day in row trying to get things fixed. I give up

  • forever604 Alayna 🇨🇦🧜🏻‍♀️ (@forever604) reported

    @Shawhelp hi! Just wondering if there is an outage with webmail? I keep getting an error saying it cannot connect to the server.

  • jhocortado j.lo (@jhocortado) reported

    @Shawhelp Shaw is down, Clearbrook, Abbotsford area....

  • RoryGraveland Rory GravelandDaines (@RoryGraveland) reported

    @Shawhelp Hey folks. Called support a little while ago as my internet is down. They said there's an outage in the Brentwood/Charleswood area in Calgary. Nothing on the outage map yet. Any idea how long until it's resolved? Bit hard to work, lol.

  • mojodani Danielle Lemieux (@mojodani) reported

    @Shawhelp terrible constant pixelation on Food HGTV and others. Going on for over a week!! Any idea when this will be resolved. These channels are unwatchable.

  • WorkerView Mike Semeniuk (@WorkerView) reported from Strathcona County, Alberta

    @Jaytriks @Shawhelp @TELUS I had INET and TV problems for the last year with #Shaw . This last month first month in 13 everything worked. But little effort on their part to keep me as a customer or apologize or ?

  • rektangina p o g s (@rektangina) reported

    @Shawhelp Yet again, BlueCurve continues to disappoint. Ethernet not working, wifi disconnects every 5 mins, slow internet. No indication that it’s on our side, so can you guys please fix your side? You know some of us work from home, right?

  • rektangina p o g s (@rektangina) reported

    @Shawhelp When I called, they said there’s an “outage” in our area and she’s seeing others disconnecting around the same time as us. It’s just Shaw crippling our internet cause they want to. Literally as soon as I called about it, the light went back to white.

  • Sunfl2020 Re_ (@Sunfl2020) reported

    @Shawhelp Hi. I tried to get the fibre+300 internet for my home (monthly) yesterday,but when inserted my credit card to finish the purchase, there was an technical issue. Tried to call but nobody was working at that time. Do I need to call Shaw to get the Fibre+300 home internet?

  • bakingYMM ymmbaking (@bakingYMM) reported

    @ShawInfo outage in my area of #ymm since 1500 today. Over 5 hours! Impossible to work from home. Kids can’t attend online school classes- Your website says the outage is resolved!!!🤬🤬🤬 This is pathetic

  • loves2shop2 loves2shop2 (@loves2shop2) reported

    @Shawhelp Our internet and phones at 805 west broadway are down how long till it comes up thx

  • Jaytriks Thing 1 🇨🇦🏴󠁧󠁢󠁳󠁣󠁴󠁿🇭🇺 (@Jaytriks) reported

    Just spent 1 hour on the phone with #Shaw (cable) and I’m no further ahead. We keep paying more and more for less and less services. So damn frustrating! @Shawhelp @TELUS

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