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Shaw

Shaw Outage Map

The map below depicts the most recent cities worldwide where Shaw users have reported problems and outages. If you are having an issue with Shaw, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Victoria, BC 42
Calgary, AB 207
Nanaimo, BC 9
Vancouver, BC 123
Coquitlam, BC 15
Whitecourt, AB 1
Edson, AB 1
Edmonton, AB 154
Winnipeg, MB 45
Spruce Grove, AB 3
Port Coquitlam, BC 2
Chilliwack, BC 4
Surrey, BC 56
Vernon, BC 2
Schreiber, ON 1
Burnaby, BC 3
Montréal, QC 6
Lethbridge, AB 5
Thunder Bay, ON 3
Saskatoon, SK 12
Aberdeen, BC 1
Campbell River, BC 3
Toronto, ON 20
Richmond, BC 4
Sidney, BC 4
Abbotsford, BC 6
St. Albert, AB 3
Dryden, ON 1
Coquitlam, BC 4
Duncan, BC 2
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • cpbroni
    @cpbroni (@cpbroni) reported

    @Craigsart @ShawInfo Yes Shaw did the same to me and told me no outages in my area ….talked to several neighbours on my street and they’re experiencing the exact same issues ….transparency keeps the customer …I am now a bell subscriber ….way to go Shaw

  • _spatsula
    ✨𝒮𝓅𝒶𝓉𝓈💖 (@_spatsula) reported

    and now my upload is being terrible at under 5mbps when it should be 100 @Shawhelp

  • nokihu
    Nikki (@nokihu) reported

    @Shawhelp we just “upgraded” to fibre and it’s not any faster in fact it seems like a downgrade but it’s costing us more! Help. @theBurlyChef

  • KatyKrisp
    KatyKrisp (@KatyKrisp) reported

    @Shawhelp PVR is clearly set up to record only NEW episodes. Yet a 20 year old episode is recorded and not the NEW ONE. How hard is it do program things right. This happens all the ******* time. **** SHAW

  • mayorblaine
    Blaine (@mayorblaine) reported

    @Symesko @Sportsnet @Shawhelp Just awful. One time purchase I guess.

  • TeamSoup1
    Team Soup (@TeamSoup1) reported

    @ShawInfo I now have to waste another day and gas to drive to your retail store in Nanaimo to fix YOUR mistake.

  • youinthebushes
    You, in the bushes. (@youinthebushes) reported

    @Shawhelp your online chat doesn't work, and I have neither internet nor phone service.

  • Symesko
    🇨🇦Chris Symesko🇨🇦 (@Symesko) reported

    @mayorblaine @Sportsnet @Shawhelp It is remarkable how bad the app functions.

  • GlanceCapital
    Glance Capital (@GlanceCapital) reported

    @Shawhelp Have been on hold for over an hour just to see wtf is going on with our service

  • 5K4D
    conrad jaye (@5K4D) reported

    @Shawhelp internet is down in Prince George.

  • lrekiel
    Leanne Rekiel (@lrekiel) reported

    Canada has highest cell phone rates in the world. Rogers/Shaw merger will exacerbate the situation. Previous Shaw plan: $35 US/Mexico roaming incl. +$45/month pkg int’l roaming. New Rogers plan: $65 Canada/US. $12/day int’l roaming. Do better @Rogers, @shawinfo. CRTC – fix this.

  • Boitano913
    Bryan Capistrano (he/him) (@Boitano913) reported

    Switching back to @Shawhelp today (on account of our @TELUS bill shooting up by $100). Telus cut our service off 24 hours earlier than agreed upon. Seems like an immature way to handle a break up. 💔 @TELUSsupport

  • Parmind80279299
    Parminder (@Parmind80279299) reported

    @ShawInfo Hi, I have been using Shaw for more than 18 months & now the 2.4g net has stopped working. On repeated complaints technician & customer care has asked me to switch to other service provider as they can't resolve the issue. Is the company closing down ?

  • RetireOilers12
    Matt Berlin Fan (@RetireOilers12) reported

    @Shawhelp is shaw Service down in Edson, AB?

  • Withloveamber1
    Amber George (@Withloveamber1) reported

    Ugh. I’ve said it before but this time I mean it. I’m leaving @ShawInfo and their internet service. I use up my cell data to cover for their consistent daily drops of service. I pay a huge premium price for. I think I’ll try @TekSavvyBuzz moving my phones and internet around.

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