Shaw Outage Map
The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Shaw users affected:
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 208 |
| Edmonton, AB | 152 |
| Vancouver, BC | 127 |
| Surrey, BC | 58 |
| Winnipeg, MB | 45 |
| Victoria, BC | 41 |
| Toronto, ON | 21 |
| Coquitlam, BC | 14 |
| Saskatoon, SK | 12 |
| Sherwood Park, AB | 9 |
| Nanaimo, BC | 8 |
| Langley, BC | 8 |
| Medicine Hat, AB | 8 |
| Montréal, QC | 6 |
| Abbotsford, BC | 6 |
| Maple Ridge, BC | 6 |
| Kelowna, BC | 6 |
| Airdrie, AB | 6 |
| Lethbridge, AB | 5 |
| North Vancouver, BC | 5 |
| Richmond, BC | 4 |
| Sidney, BC | 4 |
| Coquitlam, BC | 4 |
| Cochrane, AB | 4 |
| New Westminster, BC | 4 |
| Burnaby, BC | 3 |
| Thunder Bay, ON | 3 |
| Chilliwack, BC | 3 |
| Campbell River, BC | 3 |
| St. Albert, AB | 3 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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LallyA
(@LallyAd) reported
@fanCRTCProfling @Shawhelp @wolcoski More like Telus is 5 hours for copper service
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Lindsay Sievewright
(@oldmansieve) reported
Dear @Shawhelp …recording shows on our pvr is unreliable. Recording cuts out, freezes, etc. Refreshing and restarting doesn’t help. Why do we pay for this ‘service’ when we just rely on next day streaming? Your service is brutal and I can’t wait to cut my cable
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Jonathan @floatingLomas@mstdn.ca
(@floatingLomas) reported
@ShawInfo your Shaw mobile customer service team is abominable. I’ve never been so patronized, and misled. Also how ******** can you not move a phone number from one Shaw Mobile account to another?? Garbage.
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TC-VAN
(@RageGeist) reported
@Shawhelp we're having an issue with Netflix being double billed. I pay Netflix directly every month(my account). I setup Netflix (my account) on my father's bluecurve and now he's being charged for it monthly. He called in but he's 76 years old and doesn't understand English
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Princess Kenny
(@PeteZaRodriguez) reported
@ShawDirect @Shawhelp No signal on Shaw Direct Satellite. It has been over an hour and still nothing.
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Randy Welch
(@randyw74) reported
Good morning @Shawhelp. Could you please help me with my blue curve set up? It continually freezes up on us. I have reset everything and the issue is persisting. TIA
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Alex Bainov
(@AlexBainov) reported
@ShawInfo 1. Train your people how to use your own system to look up info. 2. If you cancel appointments internally, do your customer a favour and tell them you are doing it. Thanks for wasting half my day.
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Two Mooches
(@TwoMooches) reported
You are billing my dead grandmothers account and we ported the number to another account. @ShawInfo We have called a dozen times. Solve your ****.
-
cakeandgrace 💜⁷
(@cakeandgrace1) reported
@Shawhelp how come I can't watch apple TV on either of the new boxes you sent me?? Very frustrating as I am paying for the service but can't use it.
-
Vincent on Twerter
(@VTwerter) reported
@ShawInfo and @Bell_MTS and @ValleyFiberLTD Whoever gets fibre service to my area first can have my money. Name your price. I’m sick of our service telling me the weather is slowing things down on clear, sunny days.
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Carlos Silva
(@ArcVancouver) reported
Hey @Shawhelp, any issues in #RichmondBC, can’t connect to the internet at all.
-
Jonathan
(@jonismrnibs) reported
from
Winnipeg, Manitoba
Usually you put episodes on 2 days after they air but still no new episode of 1000lb sisters on @Shawhelp what’s goin on? Might have to cancel Shaw get discovery + if that’s the case
-
Becky
(@BecksinCal) reported
@Shawhelp my internet just went down. Is there problems in NW Calgary? I’m instructing an online class starting in half an hour
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Neota 🧚♀️🇨🇦✌💗
(@Neota4) reported
@ShawInfo I'm actually troubled this morning. I begged you for a solution but you won't solve it & I have to switch. I HATE Telus. It is seriously bothering me they're on the way. But I have to have internet in my home office, it's imperative to my career. Dammit I'm mad.
-
peony_2021
(@2021_peony) reported
@Shawhelp Do you guys have an outage right now in Sturgeon County? Internet hasn’t worked in 30 min.