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Shaw

Shaw Outage Map

The map below depicts the most recent cities worldwide where Shaw users have reported problems and outages. If you are having an issue with Shaw, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • LindsayWiebeRD
    Lindsay I.R Wiebe (@LindsayWiebeRD) reported

    @Shawhelp It shouldn’t be a persistent problem to have wifi outages everyday. It’s becoming too much of a problem when I’m covering the cost of a service you provide for over $100 a month.

  • RickAlsop
    Rick Alsop (@RickAlsop) reported

    @Shawhelp I an not a Rogers customer. They have no idea who i am.

  • Danrek77
    Dave (@Danrek77) reported

    @Shawhelp No timeline, no email confirmation, and I’m not a new customer. I’m being billed for 2 gigabit now, without the hardware for it. I am hesitant to send this beat up box back without knowing I will be getting hardware to actually use the service

  • bc_2025_vision
    bc_2027 (@bc_2025_vision) reported

    @Shawhelp We really need wait times & callback from Rogers with Shaw support. We had this for > 10 years before it was stopped. Now TELUS has these services and Rogers with Shaw does not. @Rogers Customer service should not be a hardship on hold … no clue whether we will wait hours😟

  • LindsayWiebeRD
    Lindsay I.R Wiebe (@LindsayWiebeRD) reported

    @Shawhelp I already called, and they said no. I’ve been a customer for years and so has my family.

  • truebusterflash
    Don T Beakunt (@truebusterflash) reported

    @Shawhelp Aaarrrrrgh, 7th time it’s asked me to sign in!

  • AeliusYar
    Nova (@AeliusYar) reported

    @Shawhelp is there an internet outage in douglasedale Calgary right now?

  • RageGeist
    TC-VAN (@RageGeist) reported

    @Shawhelp Hi, my internet has been down about 7hrs now and I'm not seeing my location in the outage section. I contacted support earlier and she said there was an open incident INC1743915 for my area. My postal code is V3B7W4. Any ETA's on service restoration?

  • brandobrennan
    b ☾ (@brandobrennan) reported

    @Shawhelp being on hold for 3 hours so far is quite ridiculous (2 days in a row now). At this point i’m about to dispute charges w my bank. Why is your customer service impossible to contact?

  • GuyBarnabe
    Guy_Barnabe (@GuyBarnabe) reported

    @Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…

  • RageGeist
    TC-VAN (@RageGeist) reported

    @Shawhelp Yes I am still without service

  • LindsayWiebeRD
    Lindsay I.R Wiebe (@LindsayWiebeRD) reported

    @Shawhelp I just came home and tried these. My internet is still down.

  • BlackBlazeE
    Release the files (@BlackBlazeE) reported

    Due to issues with @ShawInfo 's internet service, today's raid on the DOJ stream will be canceled unless something drastically changes. We here at the Black Blaze Collective assume that either the @TheJusticeDept is once again trying to stop us, or that Rogers/Shaw also defends pedos. The most likely case is sheer incompetence given what we know about the structure within Rogers/Shaw, but our narrative sounds better. Indoctrination broadcasts will resume ASAP.

  • McJohnson922
    Matthew Johnson (@McJohnson922) reported

    @Shawhelp I did already, Sunday night when it was at its worst. The tech was... less than helpful. Lecturing me about my passphrase because I thought I forgot it, only offering the bare minimum in advice, stuff I already knew how to do...

  • GuyBarnabe
    Guy_Barnabe (@GuyBarnabe) reported

    @Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…

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