Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:


Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:
  • #XenLaix (@Laixfn) reported

    @Shawhelp please fix this. Basically on my west server my ping is so bad right now, my friends who are with you are having the same issue. we have better ping on east right now and we usually have better ping on west.

  • Sean Hickman (@CheckOutHickman) reported

    @Shawhelp The only info he gave me was that they were working on a fix, they didn't have an ETA for it and told me to message you guys when it does eventually get fixed so that I could get some sort of refund or credit towards my account regarding the days or weeks that I had poor service.

  • Massimo M (@MassimoM41) reported

    @Shawhelp My internet is down

  • Sean Hickman (@CheckOutHickman) reported

    @Shawhelp Yeah, it seems like your lower-tier support doesn't get that information. When I talked to a tech support guy on the Shaw App chat he said there were no issues, then after sending him ping tests for various game servers he talked to his tier 2 support and they informed him of it.

  • Danger Us (@Dangerzoneus) reported

    @Shawhelp This is on your side. Worked with a Customer Service rep for 90 minutes and she said there’s nothing you can do about your own company. Looks like it might be time to switch to Bell.

  • Stuart Olmstead (@stuolmstead) reported

    @pauloafernandes @Shawhelp If it makes you feel better I'm on my 3rd PVR in the last 6 months. The original passed last fall, the replacement didn't work properly & was frankly, filthy as it was a refurbished unit & the 3rd had issues last night with sound. Still better than 3 channels in B&W growing up.

  • °★·.☆.·NitaC·.☆.·★° (@Nita_C) reported

    @Bigpoppa_G_Rock @Shawhelp I'm having the same issues in Surrey.

  • y u u k i (@xoYUUK1) reported

    @Shawhelp your internet sucks, your customer service sucks and your internet is worst than dogwater.

  • Ruth Skater Ginsburg (@ruthsk8r) reported

    Hi @Shawhelp - today I called to cancel my satellite account. In the same breath of confirming the date of cancellation, I asked how to get my satellite dish removed. The rep said the dish is mine now. I'm sorry... why would I want to keep a satellite dish I can't use?

  • Bruce (@YoshiOfTheSeas) reported

    @ShawHelp how do I change the Login PIN for additional users on Shaw Mobile. It doesn’t give me an edit button.

  • Officially HarjjiB (@HarjjiB) reported

    @Shawhelp why is #Shawmobile not working at @VGHFdn

  • Riley (@RileyCalgary) reported

    @Shawhelp I think there is an outage in Oakridge. There are a few people without internet in our community.

  • Mark Goldberg (@Mark_Goldberg) reported

    Not sure why @Ltribe tells #INDU that @Rogers @ShawInfo deal impacts Indigenous communities in a negative manner. Unserved areas mean unserved by anyone. Deal offers $1B to provide service. Undoing the deal doesn't lead to service extensions. It would deny $1B in rural expansion

  • Don Hoglund (@randomdh) reported from Surrey, British Columbia

    Telus email transition to google what a bloody headache @TELUSsupport @ShawInfo might be time for change Telus cost is way too much with zero help

  • Big Poppa G Rock (@Bigpoppa_G_Rock) reported

    @Shawhelp can't even log into shaw support website. Get error message. No internet here in #RichmondBC since 9:50pm was slow aswell. On fiber.

Alert Check Current Status