Shaw

Shaw Outage Report in Athabasca, Alberta

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Athabasca, Alberta

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Athabasca and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Athabasca, Alberta 11/30/2025 08:20

November 30: Problems at Shaw

Shaw is having issues since 03:00 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (65%)

    Internet (65%)

  2. TV (12%)

    TV (12%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • reptoid27 Reptoid27 (@reptoid27) reported

    @Shawhelp 1.5 years ago you people 'inspired' several others to offer Minecraft hosting services to me, a PWD, since you at Shaw were expose and proven to be randomly blocking people from a certain Burnaby node. RUDE! Never gonna forgive ya for that, especially as a PWD stuck at home.

  • jwd7150 Jwd7150 (@jwd7150) reported

    @Shawhelp Be patient 🙏 with r bill were trying to pay it down but money 💰 as usual is tight ..

  • FernwoodGirl Sarah Thomson (@FernwoodGirl) reported

    Feeling very frustrated today, I have been locked out of my email account for 6 days after a security problem with my employers linked account. Spent hours on the phone and zero resolution. Nice people but this is unacceptable @Shawhelp #suckstobethelittleguy

  • aroc88 Arnold K (@aroc88) reported

    Almost 48 hours with no internet or TV. I'm super disappointed with @ShawInfo @Shawhelp. I know they don't care and they will most likely not compensate me for all this time with no service. I understand equipment can break but there is no reason to wait this long for a fix. 🤬

  • HarryU44 harry (@HarryU44) reported

    @Shawhelp Hi. I'm experiencing problems accessing various web sites. Any problems with internet service in White Rock, BC?

  • cookingwshaina cookingwithshaina 👩🏽‍🍳 (@cookingwshaina) reported

    Lol our Wi-Fi literally doesn’t work since we moved in and we call @TELUSsupport and they come here and the same old ****. Literally being robbed of my money every month from these crooks. Should have went with @ShawDirect @ShawInfo

  • Adamwozney Adam Wozney (@Adamwozney) reported

    @Shawhelp what is going on with your Internet service in Calgary, specifically Whitehorn? It's been going down daily for the better part of a week. When I call in they just say there's an issue in my area, but it's not getting any better. Hard to WFH when my ISP doesn't work!

  • HannaSesqua SuzannaSesquaHanna (@HannaSesqua) reported

    @Shawhelp Been contacting support for months now. They’ve already been to my home. It never gets any better, but I still have to pay the bill. 🙄

  • rocko_ca Trev (@rocko_ca) reported

    Hey @Shawhelp , internet seems to be running slow last few days #nanaimo

  • KCwvbc kc 🍩 🏴‍☠️🇨🇦 (@KCwvbc) reported

    @Shawhelp our service has been pathetic for months now. Every day the TV pixelates, cable box freezes or shuts off, internet and phone go down. I reboot the system daily. I’m sick of this. We pay you a fortune for the worst service!