Shaw outages and service status in Athabasca, Alberta

Problems in the last 24 hours in Athabasca, Alberta

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Athabasca, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  bc_2027 (@bc_2025_vision) reported 5 minutes ago

  @Shawhelp We really need wait times & callback from Rogers with Shaw support. We had this for > 10 years before it was stopped. Now TELUS has these services and Rogers with Shaw does not. @Rogers Customer service should not be a hardship on hold … no clue whether we will wait hours😟

• 
  Young and Fly (@Freshtodef) reported 6 minutes ago

  @Shawhelp @LindsayWiebeRD Former Shaw client here of over 25 years. I recommend switching to another provider. Shaw Cable has horrible customer service and no respect for long time customers all they want is your money. I blame it on the merger with even more greedy Rogers customers are just a number now

• 
  Lindsay I.R Wiebe (@LindsayWiebeRD) reported 9 minutes ago

  @Shawhelp I’ve been trying for a while for a solution, but it looks like we will end up changing providers next month, as we have not found a solution and I’m not the only one who has this issue with the X series modems.

• 
  Jennifer & Devina “The Ginja Ninja” 🇨🇦❤️🇺🇦 (@JenniferKingsb6) reported 11 minutes ago

  @Shawhelp I need to order a new remote for my DCX 3200-M cable box. Can you help me?

• 
  Release the files (@BlackBlazeE) reported 12 minutes ago

  No stream today as the internet issues are back. Weirdly consistent numbers on up/down speeds, and ping when this happens. Almost like @ShawInfo is throttling our connection.

• 
  Uprise Edmonton (Formerly Mixed Journalism) (@UpriseEdmonton) reported 17 minutes ago

  @Shawhelp Outage in Edmonton and surrounding towns! Please provide some sort of update.

• 
  sarah (@punkwich) reported 19 minutes ago

  lmao I switched my internet to my husband's name with @Rogers slash @ShawInfo and the nice man at the store said I had to call to cancel my current internet, can't do it in store, so I've called every day since Saturday and waited more than an hour on hold without getting thru

• 
  Ugabug (@MaryPChipman) reported 20 minutes ago

  @Shawhelp We did it all. It turned out Shaw hadn't properly registered the devices. 2 hours spent on the 'easy swap out' new modem (1 hr w tech support). Worse problems with the TV swapout, still unresolved. 1 hr trying everything, 1 hr waiting for tech support, 1 hour w it. New box needed

• 
  j@stW@tching (@j4stW4tching) reported 21 minutes ago

  @Shawhelp aeems that roger/shaw internet in ellerslie edmonton is dropping a lot? Any issues in this area?

• 
  Vanessa (@Noosiekins) reported 26 minutes ago

  @Shawhelp You have NO IDEA how inconvenient it is, especially when you are in the middle of transferring between flights and hotels and your email is down.