Shaw outages and service status in Athabasca, Alberta

Problems in the last 24 hours in Athabasca, Alberta

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Athabasca, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Micah Dewey | Good$ News Podcast (@GreenRevoPod) reported 5 minutes ago

  @Shawhelp It's awfully cute this message Unfortunately, the supervisor apparently didn't understand the issues were and had been completely unhelpful. You can't just charge people for services they cancelled. Or I guess you can, cuz you do Maybe more people should be aware. @CBCNews

• 
  Frugalish Physician (@FrugalishMD) reported 6 minutes ago

  I just spent almost an hour in some very frustrating interactions with customer service @shawhelp, courtesy of a really poorly designed text messaging system. Not once did I get (outwardly) mad at the customer service reps I spoke with. Be kind even when annoyed.

• 
  Jordan Ranson (@jordanranson) reported 6 minutes ago

  @Shawhelp there is an outage in my area since yesterday. No mention anywhere. Would a Shaw business account be immune to outages? How can I get find out about outages without having to call in? How can I avoid losing internet again because this is happening frequently in my area.

• 
  Leanne Muir (@leannetpi) reported 8 minutes ago

  @Shawhelp are the connectivity issues in st. Vital/Winnipeg today? I've had internet go down a few times this morning

• 
  Frugalish Physician (@FrugalishMD) reported 8 minutes ago

  @Shawhelp Also, the very lovely customer service rep who I did finally speak with spent about 10 minutes checking to see if I qualified for the $45 a month unlimited mobile plan. Before checking to see if the plan is available in my area (spoiler alert: not available).

• 
  Mimi Williams (@MimiProbably) reported 18 minutes ago

  Look, I'm not saying that every vendor's customer service chat function sucks *** but in my experience every single one does. Thank you to the people at @Shawhelp who answer the phone to my exasperated self. And thank you to the chat workers who tried.

• 
  Jeca (@Jecafa_ca) reported 19 minutes ago

  Anyone having sound/noise issues with @ItaliaRai ? #RaiItalia @Shawhelp

• 
  JDS (@jlyndelia) reported 22 minutes ago

  @Shawhelp how is it possible that when we booked a technician for our move, your agent never actually booked someone? we took time off work and waited around for hours for someone who was never coming

• 
  Sidharth Pillai (@sidharth_pillai) reported 23 minutes ago

  @ShawInfo @Shawhelp grappling with installation issues.First the modem was not delivered on time & I had to go pick it up at the shaw tower. Now the modem says downstream connection.Customer support gets technician for only for tomorrow. Credits dont help for disruption to work.

• 
  Terry Langdon (@TerryLangdon) reported 28 minutes ago

  @TELUSsupport is a joke. Offered me $150 credit for 3.5 years of internet problems. The manager would not escalate my concern. @ShawInfo do you have any promotions on now?