Shaw

Shaw Outage Report in Castlegar, British Columbia

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Castlegar, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Castlegar and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Castlegar, British Columbia 12/20/2025 13:10

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Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (63%)

    Internet (63%)

  2. TV (14%)

    TV (14%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • NickBobawsky Nick Bobawsky (@NickBobawsky) reported

    Nothing worse than missing the genius of Larry David & Curb Your Enthusiasm because your @CraveCanada apps aren’t working properly. Got booted & can’t seem to login using service provider. Any advice @Shawhelp?

  • eagleinbc Cameron M. (@eagleinbc) reported

    @Shawhelp Unfortunately that doesn’t help us now. We just transferred 5 lines over and it’s not working for us now. Future plans aren’t helpful to a today issue.

  • lorpap73 Lori Papineau (@lorpap73) reported from Parkland County, Alberta

    @Shawhelp are there issues with internet in Stony Plain? Wifi keeps cutting in and out.

  • Whofreak555 Whofreak555 (@Whofreak555) reported

    @Shawhelp Yup, done all them. Still no internet. Perhaps the problem is on your guys side?

  • CameronNuttall Nutty of 🇨🇦(soon to be Sir Nutty) (@CameronNuttall) reported

    @Shawhelp My wife has been on with you for 3 hours! When they couldn’t solve the problem and we asked for a tech to come out they just reset the conversation back to the automated system! She will call tomorrow, someone’s probably going to have a grumpy customer to deal with!

  • EdmFLBfanatic Edmonton RotoFanatic (@EdmFLBfanatic) reported

    @Whofreak555 @Shawhelp Support lines busy with many calls causing long wait times? Sounds like a lot of customers are having the same issues. It’s almost definitely on their side. What city? My TV & Internet are both out in Edmonton

  • CowtwnLlamaMama 🦙 CowtownGirl Llama Mama 🦙 (@CowtwnLlamaMama) reported

    @Shawhelp I am not currently a customer. Can you tell me if you have the ability to kill the voicemail feature, if I switch? I want it dead. Kaput. Pining for the fjords. If you can’t tell me, no worries.

  • MikeFxd Mike Gallagher (@MikeFxd) reported

    @Shawhelp internet down on 104th and 277 Maple Ridge

  • andrew00654110 Andrew (@andrew00654110) reported

    @staceybrotzel @Shawhelp @LukaszukAB if you really want to feel frustrated ask them to come out for a service call. "We can't do that because there's a reported outage in your area, so all service calls are automatically cancelled in the outage area".

  • bsuns Rob Davies (@bsuns) reported

    @rgstone1 @Shawhelp The only real question is whether the problem is 'supply chain' or 'covid'.