Shaw

Shaw Outage Report in Castlegar, British Columbia

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Castlegar, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Castlegar and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Castlegar, British Columbia 03/20/2026 04:25

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Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (58%)

    Internet (58%)

  2. TV (18%)

    TV (18%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • kabalguy 𝘒𝘢𝘣𝘢𝘭𝘨𝘶𝘺!🇨🇦 (@kabalguy) reported

    @stingraymusic @Shawhelp. ...and they were very little help.

  • Zach_Fleisher Zach Fleisher #StayHome (@Zach_Fleisher) reported

    Has anyone found their @Shawhelp @ShawInfo internet to be quite slow? I asked about the performance issues and they said I could pay more to get a better speed...which begs why they sold me on an inferior product...

  • lucyashman2 Lucy Ashman (she/her) (@lucyashman2) reported

    @Shawhelp I’ve been trying to get help for issues with my Shaw WiFi. I’ve tried using the Shaw Chat - am waiting (have been waiting for 10+mins) to be connected with next available agent. Tried calling Shaw and wait time is approx 1hour 8mins!! This is terrible customer service!

  • iamhq Henry Quach (@iamhq) reported

    @Shawhelp retention tactics should NOT be employed when the customer has explained there was a death in the household. That was a slap in the face

  • ButlerAlani knitting.widow (@ButlerAlani) reported

    @Shawhelp why won't you let customers call tech support on the phone? i don't want the auto crap. i want to talk a human

  • mrkaswa mr kaswa (@mrkaswa) reported

    Hey @shawhelp 24ish hours later and channel 506 Stingray Retro is still out of synch. The video is 3-4 full seconds ahead of the audio. No other channels, not my problem, not going to unplug or reset or give you an account. I will DM you an area code to narrow it down.

  • charleslonghurs charles J (@charleslonghurs) reported

    @Shawhelp in Lloydminster! WHERE IS CHANNEL 271 weather network?

  • jacquesk8 Jacques Khouri 🔹 (@jacquesk8) reported

    @Shawhelp Hi Shaw Help! We need a new remote for Shaw Service at a multi-unit family building located at 3433 Renfew Street, Suite 220. The existing old remote has stopped working. Can you please help with this?

  • WendyMatthes Wendy (@WendyMatthes) reported

    @ShawInfo hey. Whats the problem with my cable tonight

  • ButlerAlani knitting.widow (@ButlerAlani) reported

    @ShawInfo why won't you let customers call tech support on the phone? i don't want the auto crap. i want to talk a human