Shaw

Shaw Outage Report in Castlegar, British Columbia

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Castlegar, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Castlegar and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Castlegar, British Columbia 01/18/2026 03:40

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Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (61%)

    Internet (61%)

  2. TV (16%)

    TV (16%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • midmagic midnight (@midmagic) reported

    @Shawhelp Hey. I've had to work with Rogers now for a while. Tell your bosses not to sell, or you're all out of a job and everyone out West will end up with the same crappy service that we have.

  • TheErdbird Rachael Erdmann MSc MPH (@TheErdbird) reported

    Hey @ShawInfo, want to tell us what's happened to the Internet in southwest Edmonton? Some of us have had an outage since 930 this morning. It's easier to be patient when we know what you are trying to fix.

  • littlevoice1242 Brian Dyck (@littlevoice1242) reported

    It would be nice if @ShawInfo updated their Support Articles. So many ones out of date that it is hard to find answers about products that I'm interested in!

  • PaulBrinton Paul Brinton (@PaulBrinton) reported

    You have to love @shawhelp internet and cable are down and their idiot self serve system tells me to log into myshaw to find out if there are outages. Absolutely the worst customer service. Government can't allow these monopolies to over charge and under perform.

  • littlevoice1242 Brian Dyck (@littlevoice1242) reported

    @Shawhelp Updates to BlueCurve service.

  • 425cath Cathy Cech (@425cath) reported from Edmonton, Alberta

    @danskiu @Shawhelp That was a rough day waiting since 9:15 am for Shaw to fix this. Thank goodness it’s up today.

  • epicfailfez Fez - Epicfail #DogeCoin #DogeCoinArmy (@epicfailfez) reported

    @Shawhelp what will you do to make up for people missing a day of work / school thanks to your outage? Please don't avoid my tweet.

  • lisarea Lisa Rea (@lisarea) reported

    @Shawhelp So, no internet all day at home or at the school my kids go to. No explanation or ETA of a fix. What’s up Shaw? Going on 12 hrs now....

  • EeveTV EeveTV (@EeveTV) reported

    @Shawhelp So... My internet has been up and down for the last 2 months during the times I work. Now. I just got told by customer service that someone cut a fibre optic line and it will be down 6hrs. Month refund or partial refund would be appropriate. South Calgary.

  • toddrea Todd Rea (@toddrea) reported

    @Shawhelp after 10 hours of outage, you still don’t have an eta? For real? Such bad service.