Shaw outages and service status in Cochrane, Ontario

Problems in the last 24 hours in Cochrane, Ontario

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Cochrane, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  stacey brotzel (@staceybrotzel) reported 7 minutes ago

  @Shawhelp I am a very unhappy customer. Spent one hour on the chat line waiting for customer service agent. Then he said he couldn’t help me and a phone. When I called and got through to someone, the lady was lovely. Transferred me to customer service and it was closed.

• 
  Release the files (@BlackBlazeE) reported 13 minutes ago

  No stream today as the internet issues are back. Weirdly consistent numbers on up/down speeds, and ping when this happens. Almost like @ShawInfo is throttling our connection.

• 
  🌼🍄Shelby Lou Who🍄🌼 (@shelbyae) reported 13 minutes ago

  I love when @Shawhelp has random outages before their scheduled maintenance outages. But since I’m not technically a Roger’s customer, their customer service can’t help/notify of the outage 🙄

• 
  A_Pure_Chase (@apurchase) reported 18 minutes ago

  @Shawhelp, it's been hours since our internet went out and hours since an update and no ETA on when it will return.... how about some customer service and give an estimated ETA?

• 
  Alex Deggs (@Alex_Deggs) reported 18 minutes ago

  @Shawhelp I have tried all before contacting you. Besides I have tried to login on different devices that I have never used my Rogers account on and it’s the same. Takes me back to login page. Is there somewhere I can be referred to for more help. My security cameras are super important

• 
  No Drones Canada (@NoDronesCanada) reported 19 minutes ago

  .@ShawInfo You are blocking my personal emails to any Shaw email customer. How do I change this? I sent a simple email with an inoffensive graphic, and it triggered some sort of block.

• 
  Ziad 😷 Fazel 🇨🇦🇺🇦💉 (@ZiadFazel) reported 20 minutes ago

  @Shawhelp You’ve admitted you can’t access my account. So what good is sending you a DM? This is my real name. Tell your management to look up my file in your records and fix the problem identified and admitted in your own logs. Entire problem + solution are WITHIN @Rogers. So fix it.

• 
  Lori Bird (@lorianebird) reported 20 minutes ago

  @sigurdson_chris @Shawhelp @Rogers What customer service? There isn’t any-at all!

• 
  Guy_Barnabe (@GuyBarnabe) reported 20 minutes ago

  @Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…

• 
  Drimint (@RisenRealm) reported 23 minutes ago

  @Shawhelp is there an internet outage in Winnipeg. North Kildonan region? Myself and Shaw using neighbors are all having issues this morning. Cant access the outage map since it's stuck on British Columbia for some reason and your apps won't log in. Not that they ever work anyway