Shaw outages and service status in Elnora, Alberta

Problems in the last 24 hours in Elnora, Alberta

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Elnora, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  We Talk Wrestling (@WeTalkWrestling) reported 6 minutes ago

  @Shawhelp hey shaw is your internet down in calgary SE? Got no internet for the last 45mins

• 
  Hugh Gillis 🇨🇦 (@hgillis) reported 10 minutes ago

  @Shawhelp I haven't been able to login to my account in 2 months. I can't stream from any of my devices because I can't login. I"ve called your support 4 times and just keep getting told to try again in a week. Are you ever going to fix this problem?

• 
  AndorianIP(AiP)🐍 (@AndorianIP) reported 12 minutes ago

  @Shawhelp Hi any ETA on when we'll have service back in Langley Aldergrove and Surrey? Some of us depend on for work.

• 
  Common Sense Politics Please (@laxbird) reported 19 minutes ago

  You just have to love the ****** @Shawhelp service. They give you chat service that doesn't work for Shaw. Then give you a number that doesn't have service. How are you suppose to contact these people.

• 
  Lindsay I.R Wiebe (@LindsayWiebeRD) reported 21 minutes ago

  Well, it’s Sunday afternoon and @Rogers and @Shawhelp never came through with a better plan, so it appears that my services will be discontinued tomorrow after making some calls to Costco’s internet, Teck savvy, Bell & Telus. If anyone has any suggestions on providers, send em.

• 
  bc_2027 (@bc_2025_vision) reported 23 minutes ago

  @Shawhelp The feedback form seems broken. I filled in the * fields and submitted .. error msg? I checked several times? Please fix form? How do I submit my concern to decision makers? Thank you.

• 
  Quinn Mason MD (@boondocksdoc) reported 25 minutes ago

  @Shawhelp @Shawhelp unfortunately no widespread outage on your site and no alert banner in my app under my account. Trying to access troubleshooting just continues a never ending loop of selecting your device then a page that bounces back to select your device. Not user friendly.

• 
  O.A (@dae_j01) reported 27 minutes ago

  @Shawhelp today is the third day I have been trying to contact your technical support and it is heartbreaking. On one of those days I waited on the call for over 5 hours and no one answered. Can someone reach out to me please? Thank you.

• 
  b ☾ (@brandobrennan) reported 29 minutes ago

  @Shawhelp I’ve called 2x today for customer support and after 2 hours on hold, the call goes dead (both times). I need help??

• 
  Jasmine Kaur G (@jgarcha) reported 29 minutes ago

  The service from @Shawhelp has gone downhill since @Rogers took over. Tired of the increasing costs, and poor service. Constantly dealing with “connection issues” on my TV. Long wait times for assistance from @RogersHelps and no help. UGH. What are the alternatives out there?!