Shaw outages and service status in Granby, Quebec

Problems in the last 24 hours in Granby, Quebec

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Granby, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jennifer & Devina “The Ginja Ninja” 🇨🇦❤️🇺🇦 (@JenniferKingsb6) reported 3 minutes ago

  Hey @Shawhelp , those of us in Port Moody/Coquitlam who are now at nearly 12+ hours without service(s) will be looking for a credit on our next bill! And whomever’s responsible for the outage should be penalized.

• 
  Ugabug (@MaryPChipman) reported 3 minutes ago

  @Shawhelp Now the old TV box doesn't work & the new one to replace the defective one sent us won't arrive until Friday. This 'easy self-install' cost me a half-day & cost Rogers Shaw 3 hours of tech time, just so it could save a few bucks by not sending a techie. And we pay $$$$ for this.

• 
  Les Stelmach 🇨🇦🇺🇦 (@LesIsMore1) reported 6 minutes ago

  @slackerman10 @Shawhelp Any company (telcos, banks, util, etc) whose phone line REGULARLY says “we are experiencing higher than normal call volumes” is just short-staffing. They are optimizing cost over service. What is the maximum tolerance for a customer, etc. it’s obviously worse for oligopoly

• 
  Ziad 😷 Fazel 🇨🇦🇺🇦💉 (@ZiadFazel) reported 8 minutes ago

  Dealing with @Shawhelp @Rogers even when all you did is cancel your longtime Shaw service.. But they keep billing you and hitting you with late charges and threatening cancellation… …when you have already cancelled and sent back modem & tv box, proven by courier waybill.

• 
  Hugh Gillis 🇨🇦 (@hgillis) reported 8 minutes ago

  @Shawhelp I haven't been able to login to my account in 2 months. I can't stream from any of my devices because I can't login. I"ve called your support 4 times and just keep getting told to try again in a week. Are you ever going to fix this problem?

• 
  Ugabug (@MaryPChipman) reported 12 minutes ago

  @Shawhelp Yes, the new TV box (#2) is running, however, without a cable, the signal sometimes cuts out - the Internet might be down or slow for a nanosecond. Our WiFi shows as being strong.

• 
  Heldy (@HeldyCarvalho) reported 16 minutes ago

  Hello, @Shawhelp @Rogers - have been trying to get through to customer service for several days now. Can be in chat for several hours and all it says is “We are currently experiencing a delayed response. Please wait.” The customer service has tanked. Together with Shaw?

• 
  Bella Bee  (@SmileyYYC) reported 16 minutes ago

  @Shawhelp you’re kidding??????? Connection issues NOW????? $300 a month and you’re ***!!!!!

• 
  Jasmine Kaur G (@jgarcha) reported 16 minutes ago

  The service from @Shawhelp has gone downhill since @Rogers took over. Tired of the increasing costs, and poor service. Constantly dealing with “connection issues” on my TV. Long wait times for assistance from @RogersHelps and no help. UGH. What are the alternatives out there?!

• 
  Uprise Edmonton (Formerly Mixed Journalism) (@UpriseEdmonton) reported 23 minutes ago

  @Shawhelp Outage in Edmonton and surrounding towns! Please provide some sort of update.