Shaw outages and service status in Grand Forks, British Columbia

Problems in the last 24 hours in Grand Forks, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Grand Forks, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Young and Fly (@Freshtodef) reported 9 seconds ago

  @Shawhelp @LindsayWiebeRD Former Shaw client here of over 25 years. I recommend switching to another provider. Shaw Cable has horrible customer service and no respect for long time customers all they want is your money. I blame it on the merger with even more greedy Rogers customers are just a number now

• 
  bc_2027 (@bc_2030_vision) reported 2 minutes ago

  @Shawhelp Just ch 199 in Victoria . I just got thru on phone. Agent has worked with back office and confirmed the issue. Back office is escalating with channel provider. “THe Frame” Said it might take a day or two but should be fixed. Cheers.

• 
  Ugabug (@MaryPChipman) reported 3 minutes ago

  @Shawhelp I have to return the old modem & the new TV box that didn't work. The 1st technician sent me a FedEx label but there's no FedEx in my neighbourhood. The 2nd technician said he was going to send me a label for Canada Post/UPS, both of which are far more accessible but he never did

• 
  Heldy (@HeldyCarvalho) reported 4 minutes ago

  @Shawhelp @Rogers @RogersHelps I have been with Shaw 10+ years. They used to use automatic card updating services that update expiry dates automatically. Rogers does not use that. Does not notify users. Just charges them $70. At least tell users that service is removed.

• 
  Don T Beakunt (@truebusterflash) reported 4 minutes ago

  @Shawhelp I messaged you days ago without a response. Your app also won’t work so attempting to chat with tech support is not an option and now I’ve been on hold for 40min. Your sales calling to lock me in again is poor timing considering the current issues.

• 
  Bella Bee  (@SmileyYYC) reported 5 minutes ago

  @Shawhelp you’re kidding??????? Connection issues NOW????? $300 a month and you’re ***!!!!!

• 
  Ryan Brackenbury (@slackerman10) reported 6 minutes ago

  Nobody should sign up for @Shawhelp useless customer service that only got worse since the merger. Billions made by these clowns and can’t even get to my house to fix recurrent issues for 48 hours. The amount I pay you should a guy on standby 24/7. #joke #ridiculous #Rogerssucks

• 
  Rick Alsop (@RickAlsop) reported 6 minutes ago

  @Shawhelp Says no outages on site but down detector says otherwise. I did call and can’t wait on hold for several hours for an automated reply.

• 
  Lindsay I.R Wiebe (@LindsayWiebeRD) reported 8 minutes ago

  Well, it’s Sunday afternoon and @Rogers and @Shawhelp never came through with a better plan, so it appears that my services will be discontinued tomorrow after making some calls to Costco’s internet, Teck savvy, Bell & Telus. If anyone has any suggestions on providers, send em.

• 
  Bella Bee  (@SmileyYYC) reported 14 minutes ago

  @Shawhelp internet down #NW