Shaw outages and service status in Havelock, Ontario

Problems in the last 24 hours in Havelock, Ontario

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Havelock, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  OC_2030 (@oc_2030_vision) reported 3 minutes ago

  @Shawhelp Thanks for this update … customer service improves with customer feedback like mine. Next time just turn on TV and see if “The Frame” is on your own TV.

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  Quinn Mason MD (@boondocksdoc) reported 4 minutes ago

  @Shawhelp @Shawhelp unfortunately no widespread outage on your site and no alert banner in my app under my account. Trying to access troubleshooting just continues a never ending loop of selecting your device then a page that bounces back to select your device. Not user friendly.

• 
  O.A (@dae_j01) reported 4 minutes ago

  @Shawhelp today is the third day I have been trying to contact your technical support and it is heartbreaking. On one of those days I waited on the call for over 5 hours and no one answered. Can someone reach out to me please? Thank you.

• 
  Young and Fly (@Freshtodef) reported 5 minutes ago

  @Shawhelp @LindsayWiebeRD Former Shaw client here of over 25 years. I recommend switching to another provider. Shaw Cable has horrible customer service and no respect for long time customers all they want is your money. I blame it on the merger with even more greedy Rogers customers are just a number now

• 
  OC_2030 (@oc_2030_vision) reported 6 minutes ago

  @Shawhelp Shaw used to have a wonderful feature on phone calls that gave us an estimate of our wait time and also allowed us to get a callback. WE REALLY miss this. Shaw (Calgary White Cowboy hats) seemed to be more 'customer focused' than Rogers (3 piece business suits) take care.

• 
  Ugabug (@MaryPChipman) reported 11 minutes ago

  @Shawhelp I have to return the old modem & the new TV box that didn't work. The 1st technician sent me a FedEx label but there's no FedEx in my neighbourhood. The 2nd technician said he was going to send me a label for Canada Post/UPS, both of which are far more accessible but he never did

• 
  Guzzzi (@__guzzzzi) reported 11 minutes ago

  @ACBgal @Shawhelp Hey! Did you fix it? Same problem here

• 
  bc_2027 (@bc_2030_vision) reported 13 minutes ago

  @Shawhelp Just ch 199 in Victoria . I just got thru on phone. Agent has worked with back office and confirmed the issue. Back office is escalating with channel provider. “THe Frame” Said it might take a day or two but should be fixed. Cheers.

• 
  D (@superdaddoo) reported 14 minutes ago

  PSA: Filed a CCTS complaint against @Rogers & Shaw (@ShawInfo) today. Shaw/Rogers has stated that their internet infrastructure in my community is unable to provide the 2Gbps download speeds during peak times. 50% to 70% bandwidth loss in peak times. But charging people for it.

• 
  Summer (@snowyday15) reported 18 minutes ago

  @Shawhelp any updates for when internet will be restored to West Kelowna? The planned outage was ended hours ago.