Shaw

Shaw Outage Report in Hinton, Alberta

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Hinton, Alberta

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Hinton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Hinton, Alberta 02/05/2026 02:45

February 05: Problems at Shaw

Shaw is having issues since 02:00 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (60%)

    Internet (60%)

  2. TV (17%)

    TV (17%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • bguanzon Ben (@bguanzon) reported from Surrey, British Columbia

    @Shawhelp No updates and still no service (phone, internet and tv) since 8:00 PM last night. What kind of compensation is available for customers? And no updates! Ps: safety issue as no ability to use 911 by phone!!!!

  • shoanah shoana harrower (@shoanah) reported

    @Shawhelp Service outrage has been going on for 11 hours not 6.

  • shewstring2000 Rani Sihota (@shewstring2000) reported

    @Shawhelp This is frustrating there has been outage since last night still not resolved..last update was 8:22 pm. Not acceptable

  • gianpinili ian (@gianpinili) reported

    @Shawhelp Fix ya damn servers

  • Deepak_Hockey Deepak (@Deepak_Hockey) reported

    @Shawhelp outage in Surrey still not resolved any updates

  • drksyder74 Tony Brown (@drksyder74) reported

    @Shawhelp Update surrey outage?

  • Srikanth_Kirsh Srikanth Kirsh (@Srikanth_Kirsh) reported

    @Shawhelp @SIMRETDHILLON Today is the first workday of the year and with folks, working from home would be nice to have one more update on this. Last night when I spoke to the customer service agent they did say the fix is going to be longer than usual as a fiber line was cut. Please post a ETA

  • SIMRETDHILLON Simret (@SIMRETDHILLON) reported

    @Shawhelp how long will your services be down in Surrey, B.C.? My wifi and cable have been down for approx an hour

  • topcoachdino Dino (@topcoachdino) reported

    @JMKilgour @PremiumSportsCA @Shawhelp Lock down businesses, should not be paying for services that we are not using. This is why monopolies are terrible, basically extortion, Like you said when we open it’s not like we have another option

  • _acbtn Aryne Cabatan (@_acbtn) reported

    @Shawhelp internet is still down here at Guildford area 🤔