Shaw Outage Report in Houston, British Columbia

Problems in the last 24 hours in Houston, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Houston, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

• Internet (55%)
• TV (18%)
• Wi-fi (11%)
• E-mail (9%)
• Total Blackout (6%)
• Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  YYC Media Gal (@yycmediagal) reported 2 minutes ago

  @Shawhelp Good morning, Was there an outage in #YYC last night? Happy Holidays!

• 
  moosedawg (@moosedawg10) reported 10 minutes ago

  Oh ya - @Shawhelp Gateway box woullllld have to crap out right before Xmas holidays and World Juniors. #comeonman

• 
  YYC Media Gal (@yycmediagal) reported 12 minutes ago

  @Shawhelp Services seem to be up and running now. A bit concerning as none of the services we pay for were working - no phone, Interner, or cable. And there was no way to confirm as there was zero Shaw customer support available (and zero updates on your website). 1/2

• 
  Dr. Viking Hat. (@JonLueke) reported 13 minutes ago

  @ChrisLaBossiere @Shawhelp @TELUS It really depends on "what's available" in your area. There's no Telus Fibre Optic where I live, but the "Shaw cable utility box" is on my property. From a customer service perspective, I would have already switched. I'm a captive audience, based on what's available.

• 
  Monika Sosnowska φ (@msosnowska) reported 16 minutes ago

  @Shawhelp What would be great is if you actually used this Twitter account to inform and communicate with your customers. Kinda like BC Hydro does. There are clearly issues in Vancouver Kitsilano areas but no updates, no information from Shaw. Why have a help account if it’s not utilized?

• 
  Jeff Paulus (@jeff_paulus) reported 17 minutes ago

  @Shawhelp I think we are headed for a breakup and for once it's not me, it's you! For the past month now my Bluecurve has checked out more times then me watching a baseball game and while you have tried to salvage the relationship several times it is still not working!

• 
  Kelvin (@Klvn88) reported 20 minutes ago

  @Shawhelp I just had great service from a phone agent named Sharon (IQ25). She was so helpful and patient with explaining the numbers/situation to me. I really appreciated it. Please pass on my positive feedback to her leadership team. There needs to be more agents like her!!

• 
  The Progression (@Joe8Pack) reported 21 minutes ago

  Pt 2 > It was clearly communicated to us that we got the $200 dollar credit. The service does not start until the 31st and yet we saw yesterday that our credit card had already been billed for the first month IN FULL. @Shawhelp, if this is how it STARTS, we may have to cancel.

• 
  Sarah (@sarahlizmoser) reported 24 minutes ago

  @ShawInfo Shaw My mom has been on the phone trying to straighten out a billing issue with Shaw Cable. My grandma is being charged by Shaw $2700 for services that she has not authorized. My mom has been hung up on 5 times by Shaw. They don't want to deal with this.

• 
  jackie (@jlc17) reported 25 minutes ago

  @Shawhelp Everyday my service gets worse. At least once a day I have to unplug my modem and then disconnect it. For the past week or two it is happening twice a day. I have just had to do it again for the third time since noon today. I would call, but that doesn't work either.