Shaw

Shaw Outage Report in Mackenzie, British Columbia

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Mackenzie, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Mackenzie and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Mackenzie, British Columbia 01/27/2026 09:10

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Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (60%)

    Internet (60%)

  2. TV (17%)

    TV (17%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • Bosman71 Shane Bos 🇨🇦 (@Bosman71) reported

    @MouthfulofTBO @TSN_Sports Yeah my @Shawhelp feed was absolute hot garbage. Screen was black during the third goal.

  • imnotclaire ⛔️𝗰𝗹𝗮𝗶𝗿𝗲 🌻⛔️ (@imnotclaire) reported

    @Shawhelp No service for more than 24hours now. Missed A LOT. Will we be compensated for our losses @Shawhelp? 🙄😩 What a way to start the first work week of the year🙄 Thank goodness for my mobile data 😩 #ShawSurreyOutage

  • im_andrewtodd Andrew (@im_andrewtodd) reported

    @IanSeggie @ShawInfo @Shawhelp So glad I kept Telus mobility as my phone provider. Imagine all the people on their mobile service that are SOL again.

  • jonnywmichel Jonny Michel (@jonnywmichel) reported

    @Shawhelp So frustrates right now. Been trying to speak to support via phone, chat, message, DM for 4+ hours!

  • KevinJKilgour Kevin J Kilgour CPA (@KevinJKilgour) reported

    @Maxim604 @Shawhelp Cell networks are overloaded in the affected area. Service is still there but VERY slow.

  • DaddyR69 Roland van Kaauwen (@DaddyR69) reported from Surrey, British Columbia

    @ShawInfo. 24/7 customer support, my *** !!! I’ve been 1st in the queu for almost 2 hours now. Did your people go home and leave me on hold ?!?!? 😡

  • iamandyalex AndyAlex (@iamandyalex) reported

    @Shawhelp any timeline to Fraser Heights outage? Been at least 24 hours, don't really want to tether my phone data again for work tomorrow

  • Lindadewitt2009 Linda Dewitt (@Lindadewitt2009) reported

    @Shawhelp Our cable and internet stopped working last night around 9 pm and it's still not back up and it's been 24 hrs. I realize crews are working on the issue but seriously there needs to be some compensation for the disruption and the length it had taken to get it back up.

  • StevenCTripp Steve Tripp (@StevenCTripp) reported from Surrey, British Columbia

    @Shawhelp ...still finding it a annoying that we can’t even get a rough ETA window for service restoration in Surrey. Hydro’s outages always shows an updated ETA and it changes as the repairs proceed. Frustrating.

  • TheFallingStar WonderSteve (@TheFallingStar) reported

    @Shawhelp Do you have an ETA for when Surrey service will be restored?