Shaw outages and service status in Moncton, New Brunswick

Problems in the last 24 hours in Moncton, New Brunswick

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Moncton, New Brunswick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mike Lawlor (@Mikey_Lawlor) reported 4 minutes ago

  @Shawhelp your webmail servers are so out of date they won’t open on Google Chrome because it doesn’t trust megamailservers. Will this problem be fixed?

• 
  DaveMurNQ (@DaveMurYYC) reported 9 minutes ago

  Thank you to @ShawInfo I just talked to their support and explained my families situation and how we are not using their services at the moment while we wait for our new place. They waived our service fees for 15 days and that might not seem like much but it's a big deal to me

• 
  Megan Stoll (@megstoll) reported 16 minutes ago

  @Shawhelp I mean, you can tell me why I spent almost $200 a month for constant outages and inconsistencies in service. You can tell me why my friends and I spend hundreds on groceries for food for a hockey party only to be forced to pack up and leave. Frustrated is an understatement.

• 
  FatEmperorsWife (@StillCrazeeAATY) reported 18 minutes ago

  @Shawhelp Shaw webmail. I have chatted with 3 techs since last Sat. when my Shaw problems started. When I reply to an email or fwd, it turns to gibberish. Today a 4th tech told me to switch to "Advanced AJAX" in Preferences. I did & it fixed. Now it's wonky again; can't fix it

• 
  Prairie Paul (@PaulDoroshenko) reported 22 minutes ago from Vancouver, British Columbia

  @ipf9010 That was @ShawInfo that screwed up our move so badly. Unforgivable. I’m looking for another service provider now. When we get into our new place I’m going to start a CRTC complaint. This is ridiculous.

• 
  miss.fiona.r (@MissFionaR) reported 23 minutes ago

  @Shawhelp we have been told multiple times it’s a problem on the line. We are getting nowhere with your help center. Last guy didn’t show up for the appointment. We’ve replaced all the gear as suggested and it cost us a lot of money and we still have terrible Internet connection.

• 
  Jennifer ******* (@jcpollock) reported 24 minutes ago

  Very upset about the total lack of Shaw internet since 11:00pm last night. And getting @Shawhelp has only resulted in them saying we agree you don’t have service. Someone is supposed to be working on it since 4am when I contacted them??? Total #FAIL #yyc

• 
  miss.fiona.r (@MissFionaR) reported 27 minutes ago

  @Shawhelp Yes we need help. We need help today. We’ve been waiting for a year. A year ago we were told there was flapping on the line. And it would get fixed. Nobody has ever come to fix it and we have been a squeaky wheel and it has not helped.

• 
  ArMaestr0 (@ArMaestr0) reported 28 minutes ago

  @Shawhelp A friend of mine mentioned he saw techs doing work in the same area of the City the other day and his service was spotty while they were. Perhaps same thing here.

• 
  Dawna Cee (@dawnacee3) reported 28 minutes ago

  @Shawhelp Your outage page is not helpful. Your agent said my area is down but it's not showing that on your web site.