Shaw outages and service status in Moncton, New Brunswick

Problems in the last 24 hours in Moncton, New Brunswick

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Moncton, New Brunswick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  b ☾ (@brandobrennan) reported 1 minute ago

  @Shawhelp No, the live chat people sent me to the phone number. I am trying to cancel my service as I have MOVED and no longer need my own internet. I don’t know if one single person is working the line, but this is ridiculous. Even in-store wouldn’t help me.

• 
  Jennifer & Devina “The Ginja Ninja” 🇨🇦❤️🇺🇦 (@JenniferKingsb6) reported 1 minute ago

  Hey @Shawhelp , those of us in Port Moody/Coquitlam who are now at nearly 12+ hours without service(s) will be looking for a credit on our next bill! And whomever’s responsible for the outage should be penalized.

• 
  Tyler ❄☕☃ (@Valomir) reported 2 minutes ago

  @Shawhelp There was no known outage. My mo-... *sob* my modem reached the end of it's lifecycle. It died doing it's duty; providing me with high speed internet access both via internet and Wi-Fi. *sob* I am forever grateful for its service and will cherish the memories we made.

• 
  Kathryn Taylor (@katinedmonton) reported 3 minutes ago

  What is wrong with @Rogers . My husband called twice, was on hold for 20 minutes then you hung up. Will the 3rd time be the charm. I hate that @ShawInfo became @Rogers , terrible service

• 
  Lori Bird (@lorianebird) reported 5 minutes ago

  @sigurdson_chris @Shawhelp @Rogers What customer service? There isn’t any-at all!

• 
  indie⁷ slow (@chmpnremix) reported 11 minutes ago

  @thedjkav @Shawhelp @ShawInfo this makes me feel better about my wait time today (unfortunately I had to hang up to get ready for work)

• 
  Guy_Barnabe (@GuyBarnabe) reported 13 minutes ago

  @Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…

• 
  bc_2027 (@bc_2025_vision) reported 13 minutes ago

  @Shawhelp We really need wait times & callback from Rogers with Shaw support. We had this for > 10 years before it was stopped. Now TELUS has these services and Rogers with Shaw does not. @Rogers Customer service should not be a hardship on hold … no clue whether we will wait hours😟

• 
  No Drones Canada (@NoDronesCanada) reported 13 minutes ago

  .@ShawInfo You are blocking my personal emails to any Shaw email customer. How do I change this? I sent a simple email with an inoffensive graphic, and it triggered some sort of block.

• 
  Shari O'Neill (@ShariONeill12) reported 15 minutes ago

  @Shawhelp So you can't just put the effort in right now and let me know? Thanks. Horrible customer service.