Shaw

Shaw Outage Report in Napanee, Ontario

Problems detected

Users are reporting problems related to: internet, wi-fi and tv.

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Napanee, Ontario

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Napanee and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Napanee, Ontario 11/19/2025 00:10

November 19: Problems at Shaw

Shaw is having issues since 09:40 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Wi-fi (11%)

    Wi-fi (11%)

  3. TV (9%)

    TV (9%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • TDogg83 Trevor (@TDogg83) reported

    @Shawhelp @PatrickSelby3 @shawhelp why should we have to request a service credit? We have been without connection for 31 hours now. We should expect to see it on our billing statement to reflect the outage

  • sara_audreyyy sara tamagotchi (@sara_audreyyy) reported

    @Shawhelp just got service back at 82/207A

  • kellybrocklesby Kelly Brocklesby (@kellybrocklesby) reported

    @Shawhelp @marionetta Our business has been down for 24 hours. No phone, internet and no interact machine. I have sent a DM but am not getting an answer. Time to switch our phone lines back!!

  • ThatIndianArmy1 That Army Brat (@ThatIndianArmy1) reported

    @Shawhelp nobody replying to my DMs. I messaged you 10 times and keep getting an automated response of hi how can we help you. So disappointed

  • bryanrowsell Bryan Rowsell (@bryanrowsell) reported

    Internet outage still ongoing in Red Deer, @Shawhelp.

  • bradaball ReadyforGreen (@bradaball) reported

    @MrHackersHouse @Shawhelp Totally unacceptable for a technology company to have such poor infrastructure, planning and apparently no redundancy. Blaming BC Hydro for the outage...30 hours of no connectivity! @shaw

  • bertseyebrows Derrick S (@bertseyebrows) reported

    @Shawhelp We’ve been pretty patient, 32hrs now without service and very few updates.

  • jwd7150 Jwd7150 (@jwd7150) reported

    @ShawInfo ok so far I live in calgary I'm a new customer and I'm trying to set up my email and the number a shaw lady gave me at sunridge is completely god dam unless I'm seriously feel like I'm dealing with telus again and they were idiots!!!

  • JaredinLangley JRODDD101 (@JaredinLangley) reported

    @Shawhelp WHEN WILL SERVICE BE RESTORED IN WALNUT GROVE! if it's not on soon I'm switching to Telus....

  • BlanchettKyle Kyle Blanchett (@BlanchettKyle) reported

    @Shawhelp is the an outage in the Edmonton area? We have lost all connection to our 4 Shaw tv devises.