Shaw

Shaw Outage Report in Prince Rupert, Skeena-Queen Charlotte Regional District, British Columbia

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Prince Rupert, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Prince Rupert and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Prince Rupert, Skeena-Queen Charlotte Regional District, British Columbia 01/20/2025 11:25

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Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (47%)

    Internet (47%)

  2. E-mail (19%)

    E-mail (19%)

  3. TV (14%)

    TV (14%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. Wi-fi (8%)

    Wi-fi (8%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • K_O_cowtown 🏈 "Te futueo et caballum tuum" 🏈 (@K_O_cowtown) reported from Calgary, Alberta

    @Shawhelp is Shaw Wemail down? Getting site can't be reached message.

  • DaygeeDr DaygeeDr (@DaygeeDr) reported

    @Shawhelp I have just received a very horrible experience from your team. Unfortunately, I am going to have to file a complaint to CRTC for what I have just experienced from you guys.

  • Hotdiggitidog Mike (@Hotdiggitidog) reported

    @Shawhelp Internet tv down in Langford BC .. now .

  • TMHellard Tyler (@TMHellard) reported

    @Shawhelp I’ve been trying to get help here and through your chat service for a few hours

  • BobWoodside4 Bob Woodside (@BobWoodside4) reported

    @Shawhelp That's too bad. We got a year to go on our current plan and I wouldn't touch Bell/MTS with a 10 foot pole, but the Rogers/Shaw merger has me pissed off and I know customers are going to get gouged again. Oh well time to look at Starlink I guess. Thanks.

  • Marc09509967 Marc (@Marc09509967) reported

    @Shawhelp Shaw internet is down for us in Morinville AB. Internet goes down almost daily.

  • SunshinexSoup Reid 🇨🇦🥋 (@SunshinexSoup) reported

    When are you guys gonna have the internet fixed? @ShawInfo It’s been like 4 days with the wifi not working. This merger with Rogers is gonna be the end lmao

  • BobWoodside4 Bob Woodside (@BobWoodside4) reported

    @Shawhelp Shaw used to have some department in customer service that could do "magic" with rates for long time customers who weren't happy with the rates but I've heard rumours that's gone now - it's pay the posted rates or bye - true?

  • danketch69 🇨🇦 K-BoB 🍕-FrEeDuMb!🇨🇦 (@danketch69) reported

    All of a sudden we’re having issues with our @ShawInfo internet at home, no issues for the last year plus, just as they’re running the “is your wifi dropping…? Get Shaw wifi 6” ads everywhere.

  • DaygeeDr DaygeeDr (@DaygeeDr) reported

    @Shawhelp This is unacceptable in 2022. Trying to rip people off money and not providing service. Called your technical team and was passed on to still be charged, after I have tried to move service. This is not acceptable behavior in this day and age.