Shaw

Shaw Outage Report in Richmond, Estrie, Québec

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Richmond, Québec

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Richmond, Estrie, Québec 11/28/2025 08:10

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Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Wi-fi (10%)

    Wi-fi (10%)

  3. TV (10%)

    TV (10%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • gcsaunders Glenn Saunders (@gcsaunders) reported

    @Shawhelp if there is a power failure, how long will the Arris DPT keep service? I know I depends on usage so let's say no usage. Standby time only??

  • Sidi_senpai Subsidium (@Sidi_senpai) reported

    Hello @Shawhelp, one of your support technicians decided it would be fine to reboot my connection without warning or saying anything first and caused me to disconnect from a lot of important things all at once. Really fantastic customer service thank you.

  • Diane_LOx Ultra Instincts Goku (@Diane_LOx) reported

    @ShawInfo Lol consistent? True but consistently a pain in the arse. I loath Shaw but alas it was the only provider I could go with. Terrible customer service and just as bad connection. My modem shouldn’t be shutting off this much in the night...

  • andrewds19 Andrew Stevenson (@andrewds19) reported

    @Shawhelp I spent hours on the phone already and had a technician visit. Shaw told me The only way to fix the problem is getting the pods. I’m not gonna pay more money or waste any more time on the phone to be told the same thing.

  • jamiepmarino Jamie Marino (@jamiepmarino) reported

    @Shawhelp having issues with my Shaw cable, anything happening in sw calgary?

  • joe_pannu Joe (@joe_pannu) reported

    @Shawhelp After an hour, service call finally booked 6 days from today. Service unavailable for approx 20% of the month, yet I'm expected to pay. I wonder how @TELUS would handle this situation

  • kylemurp13 Kyle (@kylemurp13) reported

    @micaelakimchi @TELUS @ShawInfo help a person out?

  • joe_pannu Joe (@joe_pannu) reported

    @Shawhelp Someone else from my household called on for assistance, after the usual power cycle, check cables didn't resolve the problem, was told a service needs to be booked, but the account holder has to call to book. When it was suggested the tech call me direct, was told no.

  • EyesAreWatchin3 Yi (@EyesAreWatchin3) reported

    @Shawhelp My internet is not working in Surrey

  • Ametherius Ametherius (@Ametherius) reported

    @Shawhelp Not my account. It’s my aunties. Are there any issues on shaws end? It was happening to my mom too