Shaw

Shaw Outage Report in Richmond, Estrie, Québec

Problems detected

Users are reporting problems related to: internet, wi-fi and tv.

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Richmond, Québec

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Richmond, Estrie, Québec 11/21/2025 18:30

November 21: Problems at Shaw

Shaw is having issues since 06:00 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Wi-fi (10%)

    Wi-fi (10%)

  3. TV (9%)

    TV (9%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • Christi17665841 Christian Calvelo (@Christi17665841) reported

    @Shawhelp unfortunately is down yet again. Do you know when the approx fix is? I don’t think we’ve gone 5 days in our community without a disruption in services. Super frustrating especially working form home.

  • sheepleHerder Sheeple Herder 🐺 (@sheepleHerder) reported

    @Shawhelp Plus its been down since 1230...not acceptable

  • LoschiavoPat Pat Loschiavo (@LoschiavoPat) reported

    @Shawhelp what’s the issue with the Sportsnet channels these days? Buffering like crazy

  • mrkaswa mr kaswa (@mrkaswa) reported

    It made it last week, but once again, the TV box couldn't handle @shawhelp's release of the American channel from simultaneous substitution. Imagine if I charged them $170/month for a car and it suddenly stopped going forward and required them to change the gears up and down.

  • JBearz77 Mr.780 (@JBearz77) reported

    @shawhelp I've been seeing pixelating on many channels last night and all day today. Is there a known issue in North-Northeast Edmonton? This is on multiple TV's in the house.

  • J9S6ag6DjLsuhzL 15C5U6x542E5Jr1 (@J9S6ag6DjLsuhzL) reported

    @Shawhelp how do i get in touch with tech support?

  • jon_3535 Jon (@jon_3535) reported

    Pretty sad that @ShawInfo will support a 6,100 sqf house under one account but then want to gouge seniors who have been together for 61 years but now require different levels of care and two rooms less than 100 feet apart but want them to pay double #elderabuse #seniorabuse

  • BluGoldWhiteout Christopher ✈(16-12-5) (@BluGoldWhiteout) reported

    @Shawhelp Hi there, Channel 623 and most of the NHL Centre Ice channels are either cutting in and out of service or out of commission altogether with a please try again message.

  • Schtaunkhauser J Johnny Vendicato 🇨🇦🇮🇸🇹🇼🏳️‍🌈🍸 (@Schtaunkhauser) reported

    @Shawhelp Any service disruptions near Horseshoe Bay, West Vancouver? Thx

  • DanLyrette DAN Lyrette (@DanLyrette) reported

    @Ralor9 @Shawhelp There seemed to be a problem with another purchase by Rogers. Looking into that...possible... OSC...territory.