Shaw

Shaw Outage Report in Richmond, Estrie, Québec

No problems detected

If you are having issues, please submit a report below.

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Richmond, Québec

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Richmond, Estrie, Québec 12/04/2025 14:40

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (64%)

    Internet (64%)

  2. TV (13%)

    TV (13%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • bguanzon Ben (@bguanzon) reported

    @Shawhelp It’s 7:47 PM and still no service - 24 hours ago was the outage. What’s the plan for compensation or credit for not having service available. This is also impacting work as I am limited in my ability and will now have to make alternative plans and no way to call 911!

  • Lindadewitt2009 Linda Dewitt (@Lindadewitt2009) reported

    @Shawhelp Our cable and internet stopped working last night around 9 pm and it's still not back up and it's been 24 hrs. I realize crews are working on the issue but seriously there needs to be some compensation for the disruption and the length it had taken to get it back up.

  • Bosman71 Shane Bos 🇨🇦 (@Bosman71) reported

    @MouthfulofTBO @TSN_Sports Yeah my @Shawhelp feed was absolute hot garbage. Screen was black during the third goal.

  • DRAGONXREBORN MrChiPiggy (@DRAGONXREBORN) reported

    @Shawhelp Garbage service.

  • KevinJKilgour Kevin J Kilgour CPA (@KevinJKilgour) reported

    @Maxim604 @Shawhelp Cell networks are overloaded in the affected area. Service is still there but VERY slow.

  • TheFallingStar WonderSteve (@TheFallingStar) reported

    @Shawhelp Do you have an ETA for when Surrey service will be restored?

  • IanSeggie Ian Seggie 🅙 (@IanSeggie) reported

    @im_andrewtodd @ShawInfo @Shawhelp Wicked, sorry to hear that. I will say Telus provides a more stable service. I'm going down a few notches in speed and other services just because you can RELY on them. Shaw is like that hemorrhoid that won't go away. I've had enough.

  • alliance_babu Alliancé ~aliya-n-say (@alliance_babu) reported

    @Shawhelp how long will it take for the service to be restored? My internet,TVs and phone have not been working since 11am Pacific time!!! Thanks

  • IanSeggie Ian Seggie 🅙 (@IanSeggie) reported

    @im_andrewtodd @ShawInfo @Shawhelp Still on hold -- 3.5 hours now, not hanging up. Sent all my message chats and info to the Better Business Bureau this evening and let them sort out the "Contract" Shaw makes us sign but doesn't provide the service agreed to.

  • Laurreen Laurreen (@Laurreen) reported

    @Shawhelp Thank you. Still no service of any kind in our area. 24+ hours now. Do you think it will happen tonight?