Shaw

Shaw Outage Report in River Valley, Ontario

Problems detected

Users are reporting problems related to: internet, wi-fi and tv.

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in River Valley, Ontario

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in River Valley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in River Valley, Ontario 11/29/2025 15:50

November 29: Problems at Shaw

Shaw is having issues since 02:20 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Wi-fi (10%)

    Wi-fi (10%)

  3. TV (10%)

    TV (10%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • Therat4623 Linda (@Therat4623) reported

    @gordmcintyre @ShawInfo Since Getting ‘amazing’ BlueCurve, I’ve had NOTHING but 😩, more than before it! Last week a HUGE portion of Coquitlam was wifi down for hours. I called and Shaw employee says ‘I don’t see that outage here’ yet their phone recording says all of Coq is out. 🙄 They laugh at us.

  • sluddu Steve Luddu (@sluddu) reported

    @Therat4623 @gordmcintyre @ShawInfo The Blue Curve system is horrible. I even asked about switching back to Gateway.

  • MoveThrough Alexandra Staseson (@MoveThrough) reported

    @Shawhelp I’ve been trying for weeks. You folks can send me the dm. And find the appropriate person to read through chat transcripts, where you’ll see multiple requests for assistance. Thanks. (Wish I was paid by the hour for how many hrs it takes to have support for services I pay for).

  • WingedKeys Kathleen (@WingedKeys) reported

    @Shawhelp - 3 hours since purchased & still no resolution to activating my WiFi extender - the Shaw app keeps closing. WiFi but no Internet. Online support not helping - going back & forth now for 2 hours!!

  • Pricetastic31 Mel (@Pricetastic31) reported

    @Shawhelp once again I’m having problems seeing a game every day there’s an issue...why am I paying for games I can’t even see 😒

  • mattmaniac Colin M (@mattmaniac) reported

    @Shawhelp @Pricetastic31 It's not our accounts that are the problem, it's the bloody service from shaw that is the issue.

  • BrianEfford Brian Efford (@BrianEfford) reported

    @Shawhelp you don’t have help from 7-9. You ignore clients as you see fit. Damn I hope Telus gets here soon.

  • WingedKeys Kathleen (@WingedKeys) reported

    @Shawhelp BlueCurve Home app keeps crashing. Can't activate WiFi extender. We have WiFi but no internet. Help please. Online support is not resolving the issue.

  • KimPaddington Kim Paddington (@KimPaddington) reported

    @Shawhelp Every single night at approx midnight the internet goes out in Saanich. Competition can't come fast enough. Customers never get compensated for the nightly outages. So tired of the excuses & never having internet or wifi.

  • ScienceOfSmut J Cat (unofficial Wordle support group account) (@ScienceOfSmut) reported

    .@Shawhelp so did y’all get hacked tonight or something? Methinks you owe a lot of people a lot of money for disrupted service tonight (including me)