Shaw Outage Report in Saint John, New Brunswick/Nouveau-Brunswick

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Problems in the last 24 hours in Saint John, New Brunswick/Nouveau-Brunswick

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Saint John and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

December 04: Problems at Shaw

Shaw is having issues since 12:00 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

1. 

   Internet (65%)

2. 

   TV (12%)

3. 

   Wi-fi (10%)

4. 

   Total Blackout (6%)

5. 

   E-mail (5%)

6. 

   Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• James (@James129361352) reported 2 minutes ago

  @Shawhelp Why so your download and upload never even close to the same speeds!! I can hardly watch Netflix without my wifi cutting out and we pay for your best package!!

• Roger Lepage (@roger_lepage) reported 2 minutes ago

  @Shawhelp your service is so rarely down that I didn’t notice it today. Can you give me a status update? I’m in the P7A postal code. Thx!

• dw (@wesleydx9) reported 13 minutes ago

  @Shawhelp I’m having troubles with my mobile login. I reset my password, after resetting, I try signing in again. But it says the password is incorrect and to try after 30 minutes or reset again

• DecadentSecularFleshpot (@LELInfoSec) reported 15 minutes ago

  @Shawhelp sent you a DM. Currently dealing with a 12+ hour outage that has had no information posted on the support site, no eta from support, and no updates on how I can track it. Help!

• Matt Cassidy (@Cass_maitias) reported 16 minutes ago

  @Shawhelp Hi I'm still receiving emails from you. I never used your services and you have mixed me up with a different person. I don't know how you got my email. You have now sent me an email with a different person's name informing them of a copyright breach. Please stop!

• mr kaswa (@mrkaswa) reported 19 minutes ago

  @Shawhelp It was the modem. It came back on after the outage, had a solid white light, yet had no internet after 15+ minutes. I un/replugged it and it was good in about 3 minutes. Lousy system that can't recover from a power outage by itself.

• Will Ratliffe (@ratliw) reported 20 minutes ago

  @ShawInfo @Shawhelp, it is astounding that your help line tells us that our inability to use our email is literally beyond your scope to help. Telling us that we must only use webmail, and while we are dealing with a family emergency while info exchange matters. You are terrible.

• Brian Dyck (@littlevoice1242) reported 26 minutes ago

  So my internet connection miraculously re-appeared out of nowhere. I wonder what it was keeping it down since early Tuesday morning. I'm looking at you, @shawhelp.

• NathanialsWorld (@nathanialsworld) reported 27 minutes ago

  @Shawhelp Yea, it was great, They got a technician to hand deliver a BlueCurve TV box. Set it up, worked for 3 minutes. Now I have to wait for a technician to "fix it", now it's Kernel looping. What a painful upgrade this was.

• Dr. Charlene Kotze (@Charlene_Kotze) reported 31 minutes ago

  Dear @ShawInfo, first you force me to get a new ISP, because you would not replace my broken router in a timely manner. This led to $2,000 in losses to me. Then you wouldn’t let me drop off my equipment. Instead, it traveled by > 100 km by mail, to be delivered 4 km from my home.