Shaw

Shaw Outage Report in Saint John, New Brunswick/Nouveau-Brunswick

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Saint John, New Brunswick/Nouveau-Brunswick

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Saint John and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Saint John, New Brunswick/Nouveau-Brunswick 11/18/2025 20:30

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Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Wi-fi (11%)

    Wi-fi (11%)

  3. TV (9%)

    TV (9%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • GiacTweet Giacomo Falorni (@GiacTweet) reported

    @Shawhelp Hi, my service was cancelled effective today by mistake. Can you help me restore it

  • ImFuckedUp604 Austin (@ImFuckedUp604) reported

    @Shawhelp @ShawInfo So I’m confused about something you’re websites says the problems have been fixed but I still don’t have internet. I have 3 bars but can’t load anything

  • ManuhLah Manuh Lah (@ManuhLah) reported

    @Shawhelp i think it's time that Shaw reach out to individual affected customers, explain generally what the damage is, and what that means in terms of approx time frame. Reach out privately if for reasons I can't understand, u don't want to publicly acknowledge.

  • ImFuckedUp604 Austin (@ImFuckedUp604) reported

    @Shawhelp @ShawInfo Never mind literally the second I posted this tweet it started working.

  • paolodesquivel Paolo Esquivel (@paolodesquivel) reported

    @Shawhelp Is there an internet outage in the West End of Vancouver?

  • yeghousecat HousecallsHousecats (@yeghousecat) reported

    @ShawInfo Your customer service sucks … I have a simple question but your “help” bots are too stupid to help … I called in but was #70 in the queue … lucky for you Telus sucks too #monopoly #yousuck

  • lorianebird Lori Bird (@lorianebird) reported

    @Shawhelp we live in Westwood in Winnipeg and our internet’s been down all day! You said at 8:00 am you were working on and it’s still down. How are people who work remotely supposed to work??? ETA please. And no, I’m not DM’ing you! It’s area wide not just us!

  • adifood1234 Adi lally (@adifood1234) reported

    @Shawhelp this ain’t good customer service.

  • bellafreck Steph Duke (@bellafreck) reported

    @Shawhelp I've been chatting with you for 30 minutes in the dms per your request with no response. Some help you are.

  • SnailCannon96 SnailCannon96 (@SnailCannon96) reported

    @Shawhelp Should I be looking to other isp’s or will this be a fairly quick fix?