Shaw

Shaw Outage Report in Saint John, New Brunswick/Nouveau-Brunswick

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Saint John, New Brunswick/Nouveau-Brunswick

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Saint John and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Saint John, New Brunswick/Nouveau-Brunswick 01/17/2026 21:00

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Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (61%)

    Internet (61%)

  2. TV (16%)

    TV (16%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • JasonLe26314305 Jason Lee (@JasonLe26314305) reported

    @Shawhelp Shaw internet has been down almost every other morning in surrey since last week. Please tell us beforehand when services will be down so we can at least expect it. This is super frustrating for people who are working at home and for students as well.

  • IanSeggie Ian Seggie 🅙 (@IanSeggie) reported

    @Shawhelp Appears My Shaw access is down. I haven’t been able to login from any device for over 30 minutes.

  • JasonLe26314305 Jason Lee (@JasonLe26314305) reported

    @Shawhelp Shaw down again in south surrey.

  • nvtrader123 Jay (@nvtrader123) reported

    @ShawInfo Is the worst. Just signed up of their mobile service and because of a small mistake, they are locking me into something I dont want. DO NOT GO WITH THEM. #scammers

  • AmyMagneto AmyMagneto (@AmyMagneto) reported

    @Shawhelp Is My Shaw on line down? I'm stuck at " Please wait while we retrieve your account information..."...doesn't get there.

  • WillMorr1 W L-Mo (@WillMorr1) reported

    @Shawhelp Myshaw is still down. Wth?

  • cishirtle s (@cishirtle) reported

    I’ve literally spent over $30k on Shaw services over the years & can’t get any support - I had a similar issue 5 years ago when my cable line was cut at the telephone pole accidentally by work crews & it took two weeks to rectify @Shawhelp @ShawInfo

  • cishirtle s (@cishirtle) reported

    @Shawhelp It doesn't work

  • SharlaO99 Sharla (@SharlaO99) reported

    @Shawhelp Recently added Crave to my lineup. It freezes and restarts several times in an hour long program. Any known issues? Or how to resolve the problem? Thanks.

  • cishirtle s (@cishirtle) reported

    I’m burning cell data because my Internet is so slow - it’s dial up speed! So, I pay 250 a month for slow internet, poor TV reception and no service.... can @TELUSsupport help me out? Bundle my phone, TV, internet and security? Because @Shawhelp doesn’t seem to want to help