Shaw Outage Report in Smiths Falls, Lanark County, Ontario
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in Smiths Falls, Ontario
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Smiths Falls and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 30: Problems at Shaw
Shaw is having issues since 09:20 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (65%)
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TV (12%)
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Wi-fi (10%)
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Total Blackout (6%)
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E-mail (5%)
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Phone (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Alyson Shane
(@alysonshane) reported
@Zach_Fleisher @Shawhelp @ShawInfo I was DMing with their tech support yesterday since we've been having major issues lately. Seems to work so far, but I guess we'll see.
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TJM
(@mathews_tj) reported
@Shawhelp Was on chat for 30 min absolutely no help , booked an appointment for 4 days from now to get new router , hard for people to work from home........
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Kylie Rae Jepsen
(@Robertdrew82) reported
@Shawhelp It’s back now. Any idea what would be driving sporadic outages? My Google home router app is saying that it’s the internet that was down, not the router , but modem shows all green lights
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Dtech
(@dorian246) reported
@Shawhelp Hi. Do the Shaw WiFi pods have a contract? I'm considering upgrading my internet and getting some to try cover dead spots in my house, but don't want to keep paying for them if they don't help.
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Lukas Neville
(@lukasneville) reported
@Zach_Fleisher @Shawhelp @ShawInfo I had some strange problems over the past couple days: No overall bandwidth problems (Zoom meetings and Netflix streaming smoothly), but some problems with sites taking forever to load (DNS problems?)
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Sasha Dryden
(@SashaDryden) reported
@Shawhelp Hi there can you confirm whether TV service is down in Vancouver False Creek? The service update link you sent yesterday for internet service doesn’t reflect Lower Mainland outage today but I’m not getting any cable signal according to my TV
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𝘒𝘢𝘣𝘢𝘭𝘨𝘶𝘺!🇨🇦
(@kabalguy) reported
@stingraymusic @Shawhelp. ...and they were very little help.
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mr kaswa
(@mrkaswa) reported
Hey @shawhelp 24ish hours later and channel 506 Stingray Retro is still out of synch. The video is 3-4 full seconds ahead of the audio. No other channels, not my problem, not going to unplug or reset or give you an account. I will DM you an area code to narrow it down.
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Bigdrums
(@bigdrumsrly) reported
@Shawhelp Business internet is out in building on west Hastings, Vancouver for almost an hour. Support call had no details on outage or timeframe, said there’s no status page for business either. Is there a way to get updates without sitting on hold for 30 minutes?
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Lucy Ashman (she/her)
(@lucyashman2) reported
@Shawhelp I’ve been trying to get help for issues with my Shaw WiFi. I’ve tried using the Shaw Chat - am waiting (have been waiting for 10+mins) to be connected with next available agent. Tried calling Shaw and wait time is approx 1hour 8mins!! This is terrible customer service!