Shaw

Shaw Outage Report in Smiths Falls, Lanark County, Ontario

Some problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Smiths Falls, Ontario

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Smiths Falls and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Smiths Falls, Lanark County, Ontario 11/30/2025 19:00

November 30: Problems at Shaw

Shaw is having issues since 01:20 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (65%)

    Internet (65%)

  2. TV (12%)

    TV (12%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • Mit_Daftwager Y-P. TO (@Mit_Daftwager) reported

    @Shawhelp 27 hours later, I'm back on the grid. I'm intemperate right now and wish to refrain from using offensive language to display my great displeasure with your company. Can you at least tell me WHY there was a service disruption in Surrey?

  • SurreyJack7 Surrey Jack (@SurreyJack7) reported

    @Shawhelp when are you going to fix the wifi in surrey ? This is getting ridiculous? Should we change providers? Can you please let us know!

  • Kpizzle333 Keagan (@Kpizzle333) reported

    @ShawInfo have been on wait for “customer success” for about 2 hours now and still haven’t talked to anyone… not feeling very successful at the moment lol.

  • LurkingLogger Will (@LurkingLogger) reported

    @Shawhelp Internet down in midway, BC. Cause? Eta on repair?

  • SurreyJack7 Surrey Jack (@SurreyJack7) reported

    @Shawhelp why is wifi still down??

  • jaz_lottay Coffeehouse (@jaz_lottay) reported

    Honestly if @Shawhelp was more transparent with this whole outage issue people wouldn't be upset. I just want to know if I will need to go to a friend's house with Telus Internet tomorrow for work or if I'm staying home and working. It's not that hard to give somewhat of an eta.

  • linkinvg Vignesh Gopal (@linkinvg) reported

    @carsonpablowest @Shawhelp Still no internet and @Shawhelp stopped responding. It seems to be a major issue and not hopeful of internet tomorrow too. Hope I’m wrong.

  • Jaskamal7781 Jaskamal (@Jaskamal7781) reported

    Hey @Shawhelp Can someone please care to clarify what's happening in surrey, BC. It's almost 24 hrs with no internet service and the wait still continues. What kind of problem is it going on there and when's the expected repair time.

  • Flanders0811 Stupid Flanders (@Flanders0811) reported

    @Shawhelp @Stupid It just came back but was off for about a half hour. Thanks!

  • GrewalGrew10 Gurvinder Grewal (@GrewalGrew10) reported

    @Shawhelp how long it’s gonna take u guys to fix it