Shaw

Shaw Outage Report in Smiths Falls, Lanark County, Ontario

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Smiths Falls, Ontario

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Smiths Falls and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Smiths Falls, Lanark County, Ontario 11/05/2025 16:20

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Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (11%)

    Wi-fi (11%)

  3. TV (9%)

    TV (9%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

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Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • severepaulsy Paul Langille (@severepaulsy) reported

    @ShawInfo thanks for cancelling my install appointment, that was booked 2 months ago, without any notice today. Had to call to find out it was cancelled. Had to push a bunch of stuff back now. Not a good start for a new customer…

  • gispatch 🌲+ NA 🧡 💉💉🥳 (@gispatch) reported

    @Shawhelp I have tried and tried with your customer service tech specialists. They have rerun all my outside cable, they’ve replaced the coax jack and cables, they swapped out my modem… I’ve been told many, many times there is nothing that can be done and I just have to live with it…

  • BlaineKuzemczak 🅱️IG RIFF 🅱️LAINEY (@BlaineKuzemczak) reported

    @Shawhelp This is day 13 of 100down and 0.05 upload speed. Your company needs to make a statement on this issue my entire town is facing, or you’re about to lose thousands of customers

  • KaiserCipi Ciprian Chiorlise (@KaiserCipi) reported

    @ShawInfo you should be more concern with the quality of your service first, than other problems; my speed has never been 1 Gig like you advertised; we should cut the bill in half like the speed you provide

  • ConAirNcCagevid the juice (@ConAirNcCagevid) reported

    Phone @Shawhelp because my internet has been dropping every 15 minutes for the last week “So you are looking to upgrade your service??” No I am actually simply looking to get reliable service for what I am already overpaying for.

  • mrkaswa mr kaswa (@mrkaswa) reported

    I also suggest that @shawinfo's TV/internet service/technical support are such **** that they are over with complaints, and that is why they just refuse to compensate.

  • acnhshopdream animalcrossingshop_dream (@acnhshopdream) reported

    @Shawhelp Is there an internet outage in Calgary SW?

  • ConAirNcCagevid the juice (@ConAirNcCagevid) reported

    @Shawhelp Technician is coming in 4 days to have a look. Just thought it was funny how I asked to see if relief can be provided due to the poor quality of product, but the customer service person heard "how can I spend even more money" lol

  • ha_u_doin Howie Udouin (@ha_u_doin) reported

    @Shawhelp You closed my chat for inactivity after telling me to reset my router on a network that doesn’t work. outstanding service

  • ballsy66 darrin wright (@ballsy66) reported from Nanaimo, British Columbia

    @Shawhelp To continue, there's no sound either. I will probably start a chat after work.This is no acceptable, the service has been great until now.