Shaw

Shaw Outage Report in Smiths Falls, Lanark County, Ontario

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Smiths Falls, Ontario

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Smiths Falls and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Smiths Falls, Lanark County, Ontario 02/04/2026 18:50

February 04: Problems at Shaw

Shaw is having issues since 06:20 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (60%)

    Internet (60%)

  2. TV (17%)

    TV (17%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • danlett Dan Lett (@danlett) reported

    @Shawhelp All of my TSN channels are showing other programs. Can you fix this?

  • mamadragon1977 Arlene Lai (@mamadragon1977) reported

    @Shawhelp hi could you please help me reset my wifi? I use a wheelchair and I can’t reach the box and a friend won’t be here for a while. Thanks

  • ArekSmykot Arek Smykot (@ArekSmykot) reported

    @Shawhelp Internet down at postal code T5T - Edmonton Granville neighboorhood - please provide update - live agent said he had no further info and did say a tech was being dispatched - your outage page has no info

  • StrategicThghts David Schreck (@StrategicThghts) reported from North Vancouver, British Columbia

    @TerryPlatt5 @TELUS @Shawhelp I had a similar problem when I had Shaw. Turns out old cable has impedance that isn’t compatible with modern digital equipment. Not all technicians know that.

  • keithrvincent Keith Vincent (@keithrvincent) reported

    @Shawhelp any ETA on service restoration for Fraser Heights Surrey area?

  • AndisonSullivan Egg (@AndisonSullivan) reported

    @Shawhelp Shaw is horrible

  • NatashaCadieux1 Natasha Cadieux (@NatashaCadieux1) reported

    @Shawhelp My internet has been down since midnight. I need to zoom with my Grandma please.

  • JamesKello James Kellough (@JamesKello) reported from Winnipeg, Manitoba

    Hey @Shawhelp, just reporting a service outage in Heritage Park / Crestview area. Outage started around 3 p.m. Got an ETA for restoration?

  • kurt_eh One of 2 (@kurt_eh) reported

    Is @Shawhelp’s refusal to support Outlook any more just a clever strategy to make people want to move to @TELUS ?

  • QuantumAsymmet1 Relativistic_cosmos (@QuantumAsymmet1) reported

    @ShawInfo you guys having an internet outage right now?