Shaw

Shaw Outage Report in Smiths Falls, Lanark County, Ontario

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Smiths Falls, Ontario

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Smiths Falls and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Smiths Falls, Lanark County, Ontario 01/19/2026 19:25

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Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (61%)

    Internet (61%)

  2. TV (17%)

    TV (17%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

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Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • smconnor007 Sean (@smconnor007) reported from Calgary, Alberta

    Wow @Shawhelp @ShawInfo !! You make it very difficult to work from home. As a internet provider you dropped the ball too many time in January, and it’s getting worse. I have to reevaluate the service in my neighbourhood.

  • meadorsmusings Kris Meador (@meadorsmusings) reported

    @Shawhelp I’ve reached out via DM because our television service still isn’t working properly, even after the refresh you suggested. Thanks.

  • mrsmellark21 Desiree Bergen (@mrsmellark21) reported

    @Shawhelp @Shawhelp I eventually got on live chat instead and actually found someone who was willing to help, so they managed to help me remotely. Thank you though.

  • writtenbykristi writtenbykristi (@writtenbykristi) reported

    @Shawhelp Why even have the callback feature if you're not there when you call back. 20 minutes later.. 😴😴😴 We pay enough for service but there no real service here is there?

  • BACullenyyc Bruce Cullen (@BACullenyyc) reported

    @Shawhelp - make that all channels showing as not subscribed, but the guide shows them as subscribed What gives? #Help

  • writtenbykristi writtenbykristi (@writtenbykristi) reported

    @Shawhelp Dude....this is ridiculous. Shaw called ME BACK and I've been waiting 40 minutes now. This is the WORST customer service I've ever experienced. Disgusting. Why don't you pass that on to your management instead of sending generic tweets to me. @ShawInfo

  • ghostcatbce GhostWarrior⚔ 🇨🇦 (@ghostcatbce) reported

    @Shawhelp Help! I turned on my TV & I get you aren't subscribed messages & no sound. Da heck is going on? It was working fine yesterday.

  • Laurie70251378 Laurie (@Laurie70251378) reported

    @Shawhelp Calgary has no service

  • VancouverBlues G (@VancouverBlues) reported

    @Shawhelp Do you have a direct number for your Customer Retention dept? Also, if I don't get what I am paying for, can I cancel the contract you locked me into? And, did you use the pandemic to lay off good staff? Why no overnight tech help while you advertise that you have it?

  • GrazCatering 🇮🇹🇨🇦Graziano's Catering (@GrazCatering) reported

    Has anyone else had issues with @ShawInfo TV today?