Shaw

Shaw Outage Report in Smiths Falls, Lanark County, Ontario

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Smiths Falls, Ontario

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Smiths Falls and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Smiths Falls, Lanark County, Ontario 01/17/2026 11:05

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Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (61%)

    Internet (61%)

  2. TV (16%)

    TV (16%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • Clippernolan Rob Jones (@Clippernolan) reported

    @garryself @Shawhelp Don't know what that means. Oddly, the service seems to be back, but I don't know why that is or what happened to interrupt it, and I'm uncomfortable telling someone on a chat how much I pay in internet every month just so they can answer a question of mine.

  • AndisonSullivan Egg (@AndisonSullivan) reported

    @Shawhelp Woweeeeeeee Shaw sure is terrible. I have to wait 5 minutes for a song to load. That's assuming the internet doesn't die completely for an indeterminate amount of time.

  • CornwallisDevon Devon Cornwallis (@CornwallisDevon) reported

    @Shawhelp We are moving to Ont., cancelled service, were told we owned equipment, then got a robocall saying we didn't and had to return tech...we have scrapped it ! Have been going around in circles on the phone WTF!? #Shawsajoke #Shawsux

  • publishingrenee Renée Layberry (@publishingrenee) reported

    @Shawhelp We just reset the modem. It's working again for now hut we've no idea when it'll go down again. 4 times we've had to reset in the last 3 days. Twice today. It's clearly a modem problem. Shaw needs to replace the modem ASAP. Like, by tomorrow. Friday is not acceptable.

  • srose180 easy R. (@srose180) reported

    @Shawhelp my on demand isn’t working... help

  • Clippernolan Rob Jones (@Clippernolan) reported

    @garryself @Shawhelp So many times. I got on the troubleshooting chat and they want me to fill out a form to verify my identity or something, before they can help me. Just in case a stranger wants to fix my internet, possibly? The form they sent has blank fields. What a hassle.

  • Gregeezer Greg Nicholson (@Gregeezer) reported

    @Shawhelp Hi. Messaged you here about 10 hours ago, kinda need short answer soon as I might want to cancel tech home visit.

  • petriedish Petra Leinemann (@petriedish) reported

    @Shawhelp On Demand is missing a bunch of episodes from @prodigalsonfox Season 2 on Global. Available episodes jump from 7 to 11...8 thru 10 are missing. Can you help?

  • mintsource dan (@mintsource) reported

    @fiacc @Shawhelp well the thing is technically it's not an outage as it's still working... it's just we are getting unusable download speeds of 1.7mbps rather than the ~100-600mbps we are paying for.

  • srose180 easy R. (@srose180) reported

    @Shawhelp help again 😭