Shaw

Shaw Outage Report in Smiths Falls, Lanark County, Ontario

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Smiths Falls, Ontario

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Smiths Falls and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Smiths Falls, Lanark County, Ontario 12/04/2025 21:15

December 04: Problems at Shaw

Shaw is having issues since 08:40 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (64%)

    Internet (64%)

  2. TV (13%)

    TV (13%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • Harleydadd Harley don't play that! (@Harleydadd) reported

    @Shawhelp down again in @citysprucegrove

  • patsnation0917 Chris (@patsnation0917) reported from Edmonton, Alberta

    @TimM799611 @ShawInfo Unfortunately shaw is just as bad. We were having problems one time. Called and set up a tech to come fix the problem. No one ever showed up. I called to find out what was happening. They told me a tech had been there 3 times and no one answered. We were home all day.

  • World_Travlr Adrienne Anderson (@World_Travlr) reported

    @Shawhelp hey yo! can I change services on line (add internet and a few channels to current acct) to start on a specific date? or do i need to call? service currently paid for by landlord but not after May 1

  • IanSeggie Ian Seggie 🇺🇦 (@IanSeggie) reported

    Can't wait for @TELUSsupport to get Fibre into our neighbourhood. This @Shawhelp "Fake Fibre" is terrible on a night -- might as well be on a dial up modem.

  • asbinvancity BO$$ LADY 🇺🇦 (@asbinvancity) reported

    Hey @Shawhelp rude *** employees at Metrotown store not willing to accommodate my request for in-depth explanation of rates etc on phone, nor accommodate my request to move quieter area so I can hear properly #shaw

  • sammysambone SM (@sammysambone) reported

    @Shawhelp is VOD down? Get an error trying to put on Sesame Street on Treehouse.

  • adameason4real Adam Eason (@adameason4real) reported

    When we received our @Shawhelp Blue Curve system, Shaw issued us a new IP, a recycled one. Unfortunately it was a bad IP blocked by @RBC , so we haven’t been able to access online banking at home through wifi for over a year. Shaw won’t issue a new IP, RBC won’t unblock it. Help

  • Borjeeezy Aaron Borghesi (@Borjeeezy) reported

    @TELUS @TELUSsupport 36 hours with no Internet & TV, still no answer. They keep saying we will get a call back from a manager, no manager has reached out to us. @ShawInfo Maybe you can help us out, since Telus as usual isn’t doing much!

  • thetroyfontaine Troy Fontaine (@thetroyfontaine) reported

    @Shawhelp I just wasted 30 minutes with chat support trying to resolve a problem with my account. I can't add Shaw Go Wifi devices-I receive an error message. My old devices do not appear.

  • mastmumbai ManjB (@mastmumbai) reported

    @Shawhelp Is there outage in Vancouver