Shaw

Shaw Outage Report in Southbank, British Columbia

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Southbank, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Southbank and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Southbank, British Columbia 01/16/2026 18:20

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Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (61%)

    Internet (61%)

  2. TV (17%)

    TV (17%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • ballsy66 darrin wright (@ballsy66) reported from Nanaimo, British Columbia

    @Shawhelp I have been having problems with a few HD channels, this has been going on for 2 months. The first time I mentioned it was via a chat, next time was DM. There is some picture but mainly scrambled pixels. I shouldn't have to pay full pop for less than 100% product.

  • ha_u_doin Howie Udouin (@ha_u_doin) reported

    @Shawhelp You closed my chat for inactivity after telling me to reset my router on a network that doesn’t work. outstanding service

  • mrkaswa mr kaswa (@mrkaswa) reported

    So, @ShawInfo will not compensate me for being told false information, intentional or not, and having to contact the CRTC to prove them liars. I will be contacting the CRTC for every further instance of this trouble, as it seems the CRTC can force compensation of needs be.

  • mrkaswa mr kaswa (@mrkaswa) reported

    I also suggest that @shawinfo's TV/internet service/technical support are such **** that they are over with complaints, and that is why they just refuse to compensate.

  • roamalongwithme ✨ sarah ✨ (@roamalongwithme) reported

    @Shawhelp any internet outages in Burnaby? Trying to log on but my network isn't even showing up, had this trouble for awhile last night too

  • Rockawaytheday Chris C (@Rockawaytheday) reported

    Is anyone else having a problem with the @CTVVancouver 6 PM news or is just our Shaw Blue Sky PVR? Last couple days freezing screen, no sound, etc… so frustrating @Shawhelp

  • myalibhai Alim Alibhai (@myalibhai) reported

    @Shawhelp How does @Shawhelp Blacklist a phone without a customer requesting it? And now not willing to fix the mistake.

  • acnhshopdream animalcrossingshop_dream (@acnhshopdream) reported

    @Shawhelp Is there an internet outage in Calgary SW?

  • mrkaswa mr kaswa (@mrkaswa) reported

    Hey @shawinfo? The CRTC tells me that, if my/your simultaneous substitution problem continues, to inform them of every instance and, if it amounts to enough, they can force compensation. Guess what I will be doing every time this issue arises?

  • miss_atyk Just Alice (@miss_atyk) reported

    @Shawhelp morning! Internet went out around 3:30 pm yesterday in Burnaby region. Came back for 30 min at midnight and never came back and none this morning.. no reported outage on Shaw webpage or internetoutage page said there was outage?