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Shaw

Shaw Outage Report in Terrace, British Columbia

Why is my Shaw service not working?

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Full Outage Map

Problems in the last 24 hours in Terrace, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Terrace, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  • 54% Internet (54%)
  • 18% TV (18%)
  • 11% Wi-fi (11%)
  • 9% E-mail (9%)
  • 6% Total Blackout (6%)
  • 2% Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • MarkHolmes1326
    Mark Holmes (@MarkHolmes1326) reported

    Anyone else with @Shawhelp tv having horrible issues right now? I just want to watch hockey after a long day 😩

  • Noosiekins
    Vanessa (@Noosiekins) reported

    @fotogtom @ShawInfo Tech support is always useless... I knowhwo to cycle through their steps only to spend hours on the phone or online chat with them for them to tell me they have logged it.

  • RoboChiCKEnn
    RoboChiCKEnn (@RoboChiCKEnn) reported

    @Shawhelp Hope you guys compensate our bills for this. Hope you decide to improve your infrastructure. One line goes down we all go down. Done with Shaw idc what kind of storm hit us. I also hope you sent more ppl out. There is 1 guy for shaw in Hope. I bet you didn't.

  • debzinck
    Deb Zinck (@debzinck) reported

    @Shawhelp I have been trying to get help through your chat for an hour. Keeps disconnecting. Including just as I was getting an appointment for service. I need an actual number to call for help.

  • cslack74
    Cleatus The Slack Jawed Yokal (@cslack74) reported

    @ShawInfo you may need to invest in some customer service/retention lessons. Losing a customer of over 10 plus years over a $180 early cancellation fee when I was unable to transfer my service is just terrible business practice

  • RoboChiCKEnn
    RoboChiCKEnn (@RoboChiCKEnn) reported

    @Shawhelp You guys are the least transparent company there is. No ETA no mention of why Hope still has no wifi. Drs office is closed because of your crap services. Such a joke. We are going to be with out anything for a good 2 weeks I bet. Useless

  • chrisbruce99
    Chris Bruce (@chrisbruce99) reported

    @Shawhelp Yes, still not working.

  • scottdellinger
    Scott Dellinger (@scottdellinger) reported

    @joe_prud @Shawhelp Up and down here in Valley Ridge NW for the last hour. Down completely for about a half hour.

  • nolswong
    noL TriggeR (@nolswong) reported

    @Shawhelp ur service is literal dog **** i hate u

  • joe_prud
    Joe Prud-Homme (@joe_prud) reported

    @Shawhelp what's going on with services in SE Calgary? Been down all afternoon and evening now