Shaw outages and service status in Terrace, British Columbia

Problems in the last 24 hours in Terrace, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Terrace, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Alex Snow (@Geodude96) reported 7 minutes ago

  @Shawhelp My internet has been cutting out at least once a day for the past few weeks. Called in once before and was told there was a problem in my area but nothing has changed since then. I'm on Zoom at least once/week & need it reliable. Really getting sick of the bad service.

• 
  Bonnie Lee (@stitchlady) reported 8 minutes ago

  @M_S_Fricker @ShawInfo @RogersHelps The average time I've been on hold for tech support is 45 min+. Rogers doesn't want you to get any help from a human being - they want you to do everything online yourself despite the fact most tech problems can't be helped online. And the music sucks!

• 
  Vandelay Industries Inc. (@Mowgz_1) reported 16 minutes ago

  @staceybrotzel @Shawhelp Stuck on CBC. Worst nightmare!!

• 
  O.A (@dae_j01) reported 16 minutes ago

  @Shawhelp today is the third day I have been trying to contact your technical support and it is heartbreaking. On one of those days I waited on the call for over 5 hours and no one answered. Can someone reach out to me please? Thank you.

• 
  Drimint (@RisenRealm) reported 17 minutes ago

  @Shawhelp is there an internet outage in Winnipeg. North Kildonan region? Myself and Shaw using neighbors are all having issues this morning. Cant access the outage map since it's stuck on British Columbia for some reason and your apps won't log in. Not that they ever work anyway

• 
  Quinn Mason MD (@boondocksdoc) reported 18 minutes ago

  @Shawhelp Nanaimo home internet service down. No mention of same on website. Any info or update?

• 
  b ☾ (@brandobrennan) reported 20 minutes ago

  @Shawhelp I’ve called 2x today for customer support and after 2 hours on hold, the call goes dead (both times). I need help??

• 
  Gena Dixon (@genadxn) reported 20 minutes ago

  @Shawhelp internet has been awful the last two days in NW Calgary cut out for hours at a time. Cell service too.

• 
  Heldy (@HeldyCarvalho) reported 20 minutes ago

  Hello, @Shawhelp @Rogers - have been trying to get through to customer service for several days now. Can be in chat for several hours and all it says is “We are currently experiencing a delayed response. Please wait.” The customer service has tanked. Together with Shaw?

• 
  Matthew Johnson (@McJohnson922) reported 25 minutes ago

  @Shawhelp So yeah, you'll have to forgive me if I'm not particularly inclined to spend my Christmas Eve on the phone with tech support, with high chances of it being the same unhelpful support guy as last time.