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Shaw

Shaw Outage Report in Terrace, British Columbia

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Full Outage Map

Problems in the last 24 hours in Terrace, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Terrace, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  • 55% Internet (55%)
  • 18% TV (18%)
  • 11% Wi-fi (11%)
  • 9% E-mail (9%)
  • 6% Total Blackout (6%)
  • 2% Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • rahiltarique1
    Rahil Tarique (@rahiltarique1) reported

    @Shawhelp our internet connection keeps getting disconnected. Been happening all morning. I am located in Calgary. Is this local for me or is there an ongoing issue in YYC

  • MrGozno
    GOZNO (@MrGozno) reported

    @ShawInfo you are literally the worst. Youre customer service is embarrassing. Thanks for helping me choose my future provider

  • kaclk
    Kayle Clark (@kaclk) reported

    Just cause I’m still keeping score, the @ShawInfo @Shawhelp outage is now at 4 hours. You’d think at this point they’d have an actual statement or ETA on when they expect it to be back. 4 hours is a major outage.

  • kaclk
    Kayle Clark (@kaclk) reported

    Especially in the age of covid, internet is a required utility. That @Shawhelp hasn’t given any information or any ETA on a fix 2 hours after a problem (and it’s actually 2.5 hours since my internet went out) is very troubling. It’s definitely bad customer service.

  • LouisPhilSluggr
    Phil (@LouisPhilSluggr) reported

    @Shawhelp No internet and no TV. Looks like this has been going on for 5 hours. How has this issue not been fixed? I bet @telus isn't having these issues in the area I live.

  • rholmes__
    Holmes (@rholmes__) reported

    @LouisPhilSluggr @Shawhelp Don’t even waste your time with their customer service, it’s like talking to a brick wall. It’s beyond pathetic I had to use Reddit to find out what the problem is

  • MrGozno
    GOZNO (@MrGozno) reported

    @ShawInfo might have the worst customer service model. Who are you going to call to discuss a problem.... not shaw

  • CanadianWookeyz
    B Heine (@CanadianWookeyz) reported

    @Shawhelp it the net down in malbourgouh

  • AlliePETE2
    Allie PETE (@AlliePETE2) reported

    @Shawhelp I'm in NW Calgary and haven't had internet in 25 hours.. We have reset the router a million times. Is there an outage?

  • MrGozno
    GOZNO (@MrGozno) reported

    Hi! We're @Shawhelp @ShawInfo we make sure our customer service reps can only confirm or deny information. Its completely unreasonable to allow them to provide any other kind of service And we'll call it progress