Shaw

Shaw Outage Report in Thorsby, Alberta

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Thorsby, Alberta

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Thorsby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Thorsby, Alberta 11/30/2025 09:15

November 30: Problems at Shaw

Shaw is having issues since 03:40 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (65%)

    Internet (65%)

  2. TV (12%)

    TV (12%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • 28tory Tory (@28tory) reported

    @Shawhelp is it ok to drive across a downed Shaw cable line? Seeing as nobody will come and fix the line across my sisters driveway until Tuesday. Line laying across several driveways and no help from Shawcable.

  • gradstdntthings Stressed Out Grad Student (@gradstdntthings) reported

    @Shawhelp is there an estimate on when the outage will be fixed I. Lethbridge west?

  • adolwyn Beth Allan (@adolwyn) reported

    @callunacarbon @Shawhelp Mine has been up and down allll day. And it goes down just long enough to be annoying, before coming back up. Even after a full modem/router reset.

  • RussBevan Russ Bevan (@RussBevan) reported

    Why does my TV screen freeze, goes black and then restarts? Getting tired of this Shaw, you had technicians at my house twice in the past month, the blue Shaw van was at the box. Still problems but you expect me to pay my bill by Feb 10. I don’t think so @ShawInfo

  • perstephanie_ Steph Murray (@perstephanie_) reported

    @Shawhelp hi there! Any known issues in south Surrey/White Rock today? Been down about 20 mins now. Reset modem twice.

  • jedichica Jill (@jedichica) reported

    @Shawhelp I don’t need help resolving, but could you answer my last question in this thread? How my 2.4ghz SSID got renamed. Example of “clever” names I set myself in router settings: “MYWIFI_2.4ghz” “MYWIFI_5ghz” Was changed to (before I fixed yesterday): “MYWIFI_5ghz” and “MYWIFI_5ghz”

  • happiebean Michelle (@happiebean) reported

    How do I talk to someone in my local @Shawhelp office instead of people who don't want to help. I just got hung up on by @ShawInfo customer service for asking about my local office!!

  • sheaC_3 shea (@sheaC_3) reported from Burnaby, British Columbia

    I have had by far the worst customer service experience w: @ShawInfo, I would never recommend.

  • 123midnite Midnite (@123midnite) reported

    @Shawhelp how come your website doesn’t give a number to call? If our internet is out you want us to pay to use your website service without internet? In a pandemic? With reduced income???

  • Biswassubba Biswas Subba (@Biswassubba) reported

    @Shawhelp Hi there, prime video app on my Chromecast with Google tv does not work until I turn off protected browsing (Blue Curve ). Is this a known issue and is their a workaround?