Shaw Outage Report in Québec, Québec
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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in Québec, Québec
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Québec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (60%)
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TV (17%)
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Wi-fi (10%)
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Total Blackout (7%)
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E-mail (5%)
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Phone (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Fourteen-kay
(@kenmonye) reported
@ShawInfo no offence but ur internet 300 sucks in Livingston Calgary it is borderline frustrating and I pay a lot
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Todd
(@ToddSaskatoon) reported
It takes forever to resolve an issue with @Shawhelp via chat. I feel sorry for all the CSR's that have to handle probably a couple dozen customers at one time. So far I'm 15 minutes in and may / may not have verified my identity yet.
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Kostas Kritsilas
(@KostasKritsilas) reported
@Shawhelp Don, our Wifi is unstable due to too many WiFi networks being on the same channel. We are on 300MB/sec and a Bluecurve Gateway. There are 6 WiFi networks on 2.4GHz Ch1, and 5 on 5GHz Ch155. How do I change the BlueCurve Gateway's WiFi Channels?
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carrie mckinnon
(@CarrieMcKinnon) reported
@Shawhelp Sent you a pm....all my services are down.
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Toddske
(@Toddske) reported
not to sure if @Shawhelp is having a hard time adapting to the pandemic, but their customer service has been absolute **** since COVID became an issue.....been using their website chat feature for 2 hours now and I'm on my 3rd agent that can't seem to communicate very well...
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hananasaurus rex 🦖
(@hananasaur) reported
@Shawhelp Thanks. I called Shaw support and there is an outage in my address. I hope the outage page gets updated soon.
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Todd
(@ToddSaskatoon) reported
@Shawhelp No worries. I finally got the issue resolved. I don't blame the CSR's and I'm never rude to them. It's your bosses I'd like to yell at. ;-)
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Eric Armitage
(@ArmisArmy) reported
@Shawhelp Argh. Just wanted to speak to a human so I didn't have to type out the answers to the multitude of questions over chat. Scheduled 2 callbacks so that they would be "ready" to speak to me but had to hang up after 20+ mins of being on hold both times when THEY called me.
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Kiwi
(@kiwigummy) reported
@Shawhelp is there any outage in AB? Internet has been on and off whole day
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mahmoodbzafar
(@mahmoodbzafar) reported
@Shawhelp DSL 09900907237 Hi. Since 8pm my wifi is not working. I have restarted it multiple times but its no use. Please look into this urgently