Shaw Outage Report in Québec, Québec

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Full Outage Map

Problems in the last 24 hours in Québec, Québec

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Québec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

March 26: Problems at Shaw

Shaw is having issues since 08:40 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

1. 

   Internet (53%)

2. 

   TV (20%)

3. 

   Wi-fi (11%)

4. 

   E-mail (9%)

5. 

   Total Blackout (6%)

6. 

   Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• ᐑᑎᑯ | ᑭᒋ ᒪᓂᑑ (@weetigo) reported 5 minutes ago

  @Shawhelp hung up by a Shaw agent after long wait on the phone. Terrible service.

• Graham Maclagan (@GMaclagan) reported 6 minutes ago

  @Shawhelp Hi again 👋 Now we’re having issues with the cable box. Can’t change channels on our lg smart tv. Everything is hooked up properly. The remote that came with the Shaw box works, but not the smart remote. Any thoughts?

• donhuk (@donhuk) reported 10 minutes ago

  @Shawhelp hi Shaw team, I have a lot of my customers in the Alberta area having digital interference with their phone lines. This is causing their dial up debit/credit terminals not to function. Are we aware of any issues. Thank you

• Shaken and Stirred (@Barukka) reported 12 minutes ago

  Our @Shawhelp PVR is terrible. Anything we watch in playback does nothing but skip and cut out. What's the point in having a PVR if everything we record is completely UNWATCHABLE?!

• KTailor (@iamTailor) reported 13 minutes ago

  @ShawInfo I have intermittent internet issue so I reached out to Shaw customer support, booked an appointment for 7th July 2021. Technician just called me once, didn’t knock at the door & went away without resolving issue. Not getting convincing reply from support. Plz help

• Rachel Reilly-Lilje (@rreillyy) reported 13 minutes ago

  @Shawhelp shaw is a COMPLETE JOKE. There customer service is terrible and has no appreciate for loyal customers.

• ᐑᑎᑯ | ᑭᒋ ᒪᓂᑑ (@weetigo) reported 13 minutes ago

  @Shawhelp @ShawDirect Been hung up 4 times trying to contact Shaw Direct. This last time, they didn't even answer, it just hung up after 10minutes waiting on hold. .This is the worst customer service. Its like you guys don't want customers.

• Danielle Lemieux (@mojodani) reported 16 minutes ago

  @Shawhelp Very disappointed as a 25 year customer we are moving and you don’t provide service in our new area and will not allow us to keep our email address. Willing to pay a monthly fee, very poor customer service.

• Blair Fox (@blairwfox) reported 16 minutes ago

  @Shawhelp phone line quit working in the middle of the night causing our alarm to wake the entire house. The chat feature of your app doesn't work... No phone number present... How do I contact someone from shaw without using twitter?

• Graham Maclagan (@GMaclagan) reported 21 minutes ago

  @Shawhelp Hi We need help with our wifi! We have two networks, one being your 5G product. Only one network works at a time, and the working one is usually very inconsistent with its strength. We also only get a signal in the front half of those, and none downstairs. Can you fix it?