Shaw

Shaw Outage Report in Québec, Québec

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Québec, Québec

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Québec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Québec, Québec 02/19/2026 01:40

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Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (59%)

    Internet (59%)

  2. TV (18%)

    TV (18%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • laurac131 Laura (@laurac131) reported

    @Shawhelp is there a problem with internet service in St. Albert? All my neighbors appear to be down as well.

  • Stevahn_Decay Stevahn Decay (@Stevahn_Decay) reported

    @Shawhelp been waiting an hour to talk to customer care, what kind of bullshittery is this? This makes me wanna switch internet providers, and make a belt made of watches, cause this is a waist of time.

  • CFenton20 Craig Fenton (@CFenton20) reported

    @Shawhelp He contacted via social media was told to call he called they said we can't give you this information and then was proceeded to be told that he has to pay $280 to cancel.

  • pritimama Priti Obhrai-Martin (@pritimama) reported

    @TELUSsupport once again your customer support call back hung up on me without connecting me to a real person. Would really like a real person to call back soon otherwise the next person I speak to is @Shawhelp

  • mathewdodds Mathew Dodds (@mathewdodds) reported

    @Shawhelp my internet do be down rn in Surrey AGAAAAIN

  • jcquantum Jcquantum (@jcquantum) reported

    @Shawhelp To protect myself and others if in case, if at all. But all I was met with is rude COVID rejection without even seeing what I was there for. So, am I just to take this rudeness and feel customer appreciation? I'm sure all employees of Shaw is good with that right? Ok for you?

  • MikeyBlackmon mike blackmon (@MikeyBlackmon) reported from Burnaby, British Columbia

    Wow so after 3.5 hours trying to help my parents switch to @ShawInfo and having a tech come out to their house, but they didn’t, and talking to the loyalty team @Shawhelp, they will be going back to Telus, haven’t seen service like this ever, and time for me to switch as well 👎

  • peterlprete Shane! Come back! (@peterlprete) reported

    @Shawhelp what a load of crap.......help? support? 55 min. on hold, that is not help or support, that is an insult.

  • JSteblyk JSteblyk (@JSteblyk) reported

    @Shawhelp Its been a month now and I still can't believe I'm paying more money for slower service. I would have sent this sooner but it took forever just to load a mobile twitter page on a brand new phone while standing right beside the modem. How is that even possible?

  • recdave7870 David Dunbar (@recdave7870) reported

    @Shawhelp your chat in you app is not working