Shaw

Shaw Outage Report in Québec, Québec

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Québec, Québec

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Québec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Québec, Québec 12/21/2025 15:35

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Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (63%)

    Internet (63%)

  2. TV (14%)

    TV (14%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • Starfishlb starfishlb (@Starfishlb) reported

    @ShawInfo Who needs customer service and a good product oh that would be u

  • CeeJaay_10 CJ Martinez (@CeeJaay_10) reported

    @Shawhelp I’m just wondering if I’m the only one having issues with their internet, email, tv in Surrey?….

  • Cinnamo02380678 Cinnamon (@Cinnamo02380678) reported

    @Shawhelp @ShawInfo Why do we always need to DM? I have nothing to hide, do you? I gave you all the info, its a #Shaw or network problem that your techs need to solve

  • DavisMoors Leon Kisaragi (@DavisMoors) reported

    @Shawhelp really all day and night my services been out it is 7am the next day, turn my god damn services back on right ******* now

  • LELInfoSec DecadentSecularFleshpot (@LELInfoSec) reported

    @Shawhelp sent you a DM. Currently dealing with a 12+ hour outage that has had no information posted on the support site, no eta from support, and no updates on how I can track it. Help!

  • ratliw Will Ratliffe (@ratliw) reported

    @ShawInfo @Shawhelp, it is astounding that your help line tells us that our inability to use our email is literally beyond your scope to help. Telling us that we must only use webmail, and while we are dealing with a family emergency while info exchange matters. You are terrible.

  • mrkaswa mr kaswa (@mrkaswa) reported

    @Shawhelp It was the modem. It came back on after the outage, had a solid white light, yet had no internet after 15+ minutes. I un/replugged it and it was good in about 3 minutes. Lousy system that can't recover from a power outage by itself.

  • DougYEG Doug (@DougYEG) reported

    Is anyone having issues with their @Shawhelp cable in #yeg tonight? My screen has frozen twice and I get an error.

  • Sirbulbasaur13 angry goomba (@Sirbulbasaur13) reported

    @Shawhelp Shaw internet and cable is once again down in the Niverville, Manitoba area. This has been ongoing for at least a week or two. Why?

  • RougeDalts Robert Dalton (@RougeDalts) reported

    Wtf @Shawhelp Watching the game on the app, and I'm outside of the area?