Shaw Outage Report in Québec, Québec

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Full Outage Map

Problems in the last 24 hours in Québec, Québec

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Québec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

1. 

   Internet (59%)

2. 

   TV (18%)

3. 

   Wi-fi (10%)

4. 

   Total Blackout (6%)

5. 

   E-mail (6%)

6. 

   Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• Alex More (@ammomore) reported 18 seconds ago

  @Shawhelp Been chatting support for the last 40 minutes trying to convey the same message, that I do not believe the dust is the issue.

• Alex More (@ammomore) reported 2 minutes ago

  @Shawhelp Hey Don, tried your troubleshooting steps and chatted with support. All they told us was that our modem was dusty and that’s why Shaw internet doesn’t work. Our modem is perfectly clean by the way

• Graeme Baitz (@graemeb3) reported 3 minutes ago

  @Shawhelp Is it possible this surrey outage is larger than the map? I can’t seem to connect in the Newton area.

• Also Kim Goldberg (@AlsoGoldberg) reported 5 minutes ago

  Shaw chat won't load for me so I can't communicate that way either. Very slow-loading or non-loading of almost all sites across all browsers since yesterday. Is my account throttled? Is my 10-yr old modem failing? @shawhelp

• Tina (@tinasvfx) reported 5 minutes ago

  @Shawhelp Still same issue

• Reid Anderson (@jreidanderson) reported 7 minutes ago

  @Shawhelp For a few days now, the wifi in my area has been affected by something to do with nodes (per your tech support) and no idea when it will be working. I get 8 mbps from wifi/50 on my phone so I'll use phone you can waive any overage. 1/2

• Paul Bae (@MrPaulBae) reported 8 minutes ago

  @Shawhelp Hi! Is there an outage in Lions Bay? Lost internet about 20 minutes ago.

• Jesse Short (@jesseiscanadian) reported 9 minutes ago

  @Shawhelp Hey Shaw, we have a client in Nanaimo on a Shaw business account, and suddenly their max MTU has changed, Shaw support is lying and saying nothing has changed, I need escalation and to confirm with your operations team before we change setting on client site. Thanks!

• Fr. Darryl Millette (@frdarryl) reported 12 minutes ago

  @Shawhelp Thanks again. Through the chat we figured it’s an issue that a technician needs to come and fix. Appointment has been made. I also want to give huge props to the chat support person (wish I had the name) - very thorough troubleshooting and super helpful! 👏👏👏

• Justin T (@MisterJustinT) reported 12 minutes ago from Toronto, Ontario

  @CM02051985 @smFISHMAN @ShawInfo Enter your info, it might redirect you to the Network. I get a Rogers pop up to enter my info, that might just be how it works for Shaw.