Telus

Telus Outage Report in Bonnyville, Alberta

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Bonnyville, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Bonnyville and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Bonnyville, Alberta 02/12/2026 21:30

February 12: Problems at Telus

Telus is having issues since 08:40 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (47%)

    Internet (47%)

  2. Phone (28%)

    Phone (28%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Total Blackout (4%)

    Total Blackout (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • TELUSsupport TELUS Support (@TELUSsupport) reported

    @FaaizaRamji Hi there! We're sorry to know about this. Send us a Dm anytime you need help with your Telus services.

  • EmpyrLiving Empyr Living (@EmpyrLiving) reported

    Who would’ve thought simply moving internet service to a new address would take 4 hours of talking 6 different agents, losing my internet, misplace my account, and being bounced around like a ball from department to department. @TELUS @TELUSsupport @TELUSBusiness

  • jesterace77 Jesterace (@jesterace77) reported

    @barigord @TELUSsupport Telus is terrible isn't it? We're considering the same.

  • greglaut_ssi Greg Guy (@greglaut_ssi) reported

    Why is @TELUS @TELUSsupport time so much more valuable than mine? Get with the customer service program!

  • Chet_Connor69 Chet Connor Sr. (@Chet_Connor69) reported

    @TELUSsupport does Telus ever respond to customer DMs????

  • Canadian_Guano Nobody's Fool (@Canadian_Guano) reported

    Stuck in a @Shawhelp & @Telus she said he said **** show. One of them screwed up, just want the phone to work & after 3-4hrs on the phone with Shaw. Don't know what to believe, heard 3 different stories. Shut the cell off not in the mode for anymore BS tonight.

  • SheilaB06891416 SheilaBarry (@SheilaB06891416) reported

    ADT by Telus-your customer service is the worst! Second week in a row on hold for over 40 min!!

  • natebhorn Nate Horn (@natebhorn) reported

    Waiting on @Shawhelp to arrive so we can replace our joke of a @TELUS package and actually get some decent customer support and internet service. I’ve never been so upset with a company’s lack of basic customer service. Encouraging all my friends and family to move off of Telus

  • natebhorn Nate Horn (@natebhorn) reported

    . @TELUS @TELUSsupport honestly the worst service and customer support I’ve ever experienced. Multiple times now have promised to follow up and then nothing. I’m not one to go public about this kind of thing but this has been such a joke. Awful is an understatement

  • VeryScott Scott Troudt (@VeryScott) reported

    @SaraKlapstein @TELUS They’ve definitely gone down hill over the last few years. Sadly, you need to get your own router for reliable Wi-Fi. The equipment they use is terrible. That said, their fibre internet is pretty slick!