Telus

Telus Outage Report in Bonnyville, Alberta

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Bonnyville, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Bonnyville and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Bonnyville, Alberta 11/20/2025 16:35

November 20: Problems at Telus

Telus is having issues since 11:20 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Phone (18%)

    Phone (18%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • MamaTam8 MamaTam (@MamaTam8) reported

    @shmitzysays Lost data and cell service grande prairie, husband in bonnyville lost all as well, telus said western Canada down

  • manyra Keri-Anne Lawton (@manyra) reported

    @shmitzysays Cell phone service (Virgin) is back but our Telus Smart hub is down.

  • corrozus Devon Wetheral (@corrozus) reported

    So Telus and Bell are going through an outage/issue right now, and while I understand frustration, the amount of ENTITLEMENT people are spouting while going through Twitter threads abt it is ******* HILARIOUS. No, they don't OWE you a ******* thing. Read the contract you signed.

  • PotatoBomb3 PotatoBomb (@PotatoBomb3) reported

    @CrownEss0 @TELUSsupport Telus as a whole is clearly having issues and you expect the app to work flawlessly? I shouldn’t have to explain to you why it doesn’t work like that.

  • xyz57576262 truthteller (@xyz57576262) reported

    @Franktmcveety @Boo15733919 that will make me vote for him since telus here in alberta is completely f@cked today! usually my phone says LTE but now it’s 3G and i cant go online, make calls, text. nothing! anyone in alberta having Telus trouble today? am on wifi at timmys right now

  • kevinborst Kevin Borst (@kevinborst) reported

    Not only is Telus' cellular service down but their system status page is down as well 🙄

  • J_Ozzie Jaimie 🍁 (@J_Ozzie) reported

    @TELUSsupport what's going on with mobility, early this am "your service has been disconnected by the carrier" now it's on and off constantly.#telus #telusmobility

  • gwapedwink Gwape (@gwapedwink) reported

    I spent most of my day yesterday explaining to clients why @DreamHost was down so their customers couldn't use their services, and now I'm spending today explaining why @TELUS has made my phone unusable all day. #yyc #tech #developerlife

  • JayWagner13 Jay Wagner (@JayWagner13) reported

    @Laydee_El @TELUSsupport Outage affecting Alberta and BC for Telus, bell, Koodo (at the very least)

  • StrategicResrch 𝚂𝚝𝚛𝚊𝚝𝚎𝚐𝚒𝚌𝚁𝚎𝚜𝚎𝚊𝚛𝚌𝚑🍁 (@StrategicResrch) reported

    Further to the ongoing #Telus outage, are other people now getting roaming charge notifications as well? Tried contacting them to remove them, but the message bounced back.