Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (61%)
• Phone (18%)
• Total Blackout (7%)
• Wi-fi (7%)
• TV (4%)
• E-mail (3%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Drayton Valley, Calgary, Taber, Montmagny, Vancouver, Edmonton, Winnipeg, Surrey, Duncan, Toronto, Langley, Grande Prairie, Brampton, Kamloops, and Salmon Arm.

City	Problem Type	Report Time
Drayton Valley	Internet	5 hours ago
Calgary	Wi-fi	8 hours ago
Taber	Phone	14 hours ago
Montmagny	Internet	15 hours ago
Vancouver	Internet	21 hours ago
Calgary	Total Blackout	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Diversity Workshop, CCIP™ 🔨 (@minnysan) reported 4 minutes ago

  Today an @EPCOR garbage truck took out my phone landline in the back alley. I've witnessed them striking the overhead cables before, but today they broke one. Went through a rigamarole explaining to @telus to send a technician tomorrow. I loath both of these companies, BTW.🤬

• 
  TELUS (@TELUS) reported 6 minutes ago

  @bigmatt_f Hey Matt, looks like the TV signal's been lost. Sounds like this may be an ongoing thing? Usually this happens when there's an issue getting the signal to the TV box. That could be caused by anything in the line as far back as Telus, if you experience internet issues as well, or it could be something as simple as the cable, or wireless connection from the modem/boost to the box. If it's wireless , try rebooting modem/hub, boost, then tv box, and if it's wired, do the same thing but reboot any adapters that the cables might be hooked up to as well. Telus expert messaging in the app is your best bet for troubleshooting with a person the digital space, or you can give us a call and can help you with next steps. If something like this is Telus caused, we can definitely credit for the downtime.

• 
  Twitchy Humorist Grit (@TwitchyGrit) reported 7 minutes ago

  @TELUS @mmabrey1 • Last night: Called and were told there was a "known service disruption" in our area. • This morning: Called again, told the exact same thing. • This afternoon: Called a third time, and TWO more employees confirmed a service disruption.

• 
  jay X (@JasonI_X) reported 7 minutes ago

  @MarioNawfal Ontario government: Industry dominance — Groceries: Top 4-5 chains control ~72-80% market share, fueling high food prices (up 30% in 5 years, highest G7 food inflation). Telecom: Big Three (Bell/Rogers/Telus) hold 80-90% wireless market, high bills. Car insurance: Elevated rates in many provinces. • Real estate — Foreign buyer ban extended to Jan 2027, but past offshore/domestic investor activity inflated prices; housing remains unaffordable. • Private colleges — “Diploma mills” exploit international students with misleading promises, poor quality; crackdowns ongoing amid permit caps. • Tax overload — Paycheque deductions, GST/HST on buys, property taxes, embedded in utilities/fuel/bills, plus annual filings — heavy multi-level burden. Other pressures: Soaring cost of living (groceries/utilities/housing), long healthcare waits, big bank fees, productivity stagnation, wage insecurity despite data debates.

• 
  Alicia Bell | Performance & Fitness Coach (@TrainItRight) reported 7 minutes ago

  @TELUS Its frustrating going from an influencer account at one point to bad customer service and sky high bills.

• 
  Felonia VonPantsuit (@vonpantsuit) reported 8 minutes ago

  @VanRothnRoll @BrettBitches Life's gonna get tough when I ditch my email and my bank/facebook/x/telus can no longer 'send a code to my email' to complete my login, or send me my bill. I have fking passwords for a REASON!

• 
  zealot (@maplezealot) reported 9 minutes ago

  @JasonOnTheDrums Right, like the consumer cares about that ****. BlackBerry would still be alive. This who buy local non sense so hippies can feel good about where they buy their produce is stupid. Y’all probably bought $100 bucks on amazon this week. The point being, is if u can not produce it less than the competition. Its over. For the same reason Starlink is beating Telus, and SpaceX is growing. Buy local is a facad of foolishness that long term goes no where. Big box stores already won there.

• 
  G Had Joe (@Alpha_Views) reported 11 minutes ago

  @HarlowJourney @TELUSsupport @TELUS Things that never happened.

• 
  Harry(Grain Buggy Operator Extraordinaire)Bennett (@islandviewag) reported 13 minutes ago

  @lammy9661 I’ve been with Telus for 25+ years and their service is no better Kevin. Lots of dead spots within 20 km of Brockville

• 
  Clayton (@phinx404) reported 14 minutes ago

  @TELUS I had to switch one already after they went in store to get new sim. Try to help but it’s just another dead zone in southern Ontario. I have others that drop or silence for 10 seconds in same spots while they driving. It’s useless. 20yrs and worst reception.

• 
  NancyEB 🇨🇦🐾 (@Nance_EB) reported 17 minutes ago

  @Telus @Telussupport I’d like to report a serious error on your outage map. It’s LAKE ONTARIO. Please correct this egregious error. 🇨🇦 #LakeOntario #Canada

• 
  World Citizen (@HannieOkello) reported 19 minutes ago

  @TELUSsupport Over 5 yrs. Just send out one of your support tech to that area! You can not maintain customers with such abhorrent service! If you don’t have WIFI, Telus is worthless in that area!! No Network on its own!

• 
  Wendy 🇨🇦 (@perfectrose2011) reported 21 minutes ago

  @TELUSsupport Investigate the many who make spam calls to your customers. Also with your sentence, did you not understand my comments. Not asking for any help but complaining about spam calls by those saying they're from Telus.

• 
  Parental Advisory (@Parental_OnX) reported 22 minutes ago

  So latest update. STILL no @TELUS services at the new house. A LOT of conflicting answers, with any luck tomorrow it gets done finally. And if not then I am just going to cancel everything and go with starlink and put in a consumer affairs complaint. Absolutely ridiculous to take 10+ days to get services connected. Especially with the reasons given. I understand the broken line, but that was repaired last Thursday by the only competent person to come yet. Then to be told to "reboot the equipment" when we don't even HAVE equipment yet.... This is the problem with cheap overseas support that just reads from scripts and doesn't ever listen to anything the customer says. Get your crap together Telus, people are paying you literally thousands of dollars a year for some of these services and your techs half the time done even have the tools or skills required to do simple repairs or swaps if needed.

• 
  Twitchy Humorist Grit (@TwitchyGrit) reported 22 minutes ago

  @TELUS @mmabrey1 We need a supervisor or a senior technician to look into our specific line immediately and resolve this. Who is going to take ownership of this ticket and fix our connection?

• 
  Andy (@Andy17546890107) reported 23 minutes ago

  @MarkJCarney Excellent news PM Whats BC Hydro going to do ? Currently buying 30% of their power from USA coal fired plants & say 20 shortfall by 2029, Source Global BC news. Telus building 3 data centers. Kamloops one will gobble 1.4 Megawatts or the same as 85,000 people. Need help Tks

• 
  Just Bored (@Breakin_Normal) reported 30 minutes ago

  @JustMeJamie64 @Rogers I keep getting calls from Roger’s, Telus and bell and most times you can barely hear them from all the background noise. You can tell they are not in Canada so usually I just act like I can’t hear them and hang up. Not like I want to sign up to new service like that.

• 
  Josh Butler (@RSHFarms) reported 34 minutes ago

  @kendude64 @TELUS @TELUSsupport Terrible, hard to run a business with this crap.

• 
  JonBoy 🇨🇦 (@jong9548) reported 42 minutes ago

  Telus World of Science TWOS - So much water damage. Why? Sure. Lotsa rain. But the damage is excessive. Are the Engineers that designed the building boy responsible ?

• 
  Ash (@ashley_streets) reported 42 minutes ago

  @ctvedmonton My house burned down in October and I too was charged ridiculous amounts of cancellation fees. Telus also was horrible to deal with and kept insisting they couldn’t cancel trying to force me to move the services to a new residence which at the time obvsiouslt didn’t have yet.

• 
  Madd_Gigi 💬 {It's last call, y'all! } (@sereins_anony) reported 42 minutes ago

  @TELUSsupport @TELUS fyi, 1-604-225-7559 is robo calling people and telling them they have an immigration emergency.

• 
  Dustin De Yaegher (@duder_1987) reported 44 minutes ago

  @TELUS I’m in southwest Manitoba but I find everywhere we go your service sucks.

• 
  Twitchy Humorist Grit (@TwitchyGrit) reported 46 minutes ago

  @TELUS @mmabrey1 We finally checked with our neighbours, whose TELUS service is working perfectly. When we brought this up to your team on our latest call—which we have now been stuck on for over an hour—the story suddenly changed. Now we’re being told there hasn't been a disruption in our area.

• 
  LamedBet (@LamedBet) reported 47 minutes ago

  @VoteCanadaCom I can see Telus hiring browns to go door to door with guns ordering you to buy their service or else. That tracks perfectly with their sense of corporate business ethic and general moral disposition of those in charge of the company.

• 
  . (@its6o4) reported 47 minutes ago

  I work a side job for Telus International and I can’t even get support help. I wonder how the average customer feels. **** is so cooked.

• 
  justistruth (@justistruth) reported 53 minutes ago

  Telus customer service in a nutshell. please jump through the hoops of inconvenience. contact us on facebook while the person is on X.

• 
  Olanrewaju Emmanuel (@Horlasco1058469) reported 53 minutes ago

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• 
  peter the butchwhore (@hotglassofskank) reported 55 minutes ago

  it’s crazy that telus can charge me $135 to cancel my internet service when they do not offer the service at my new house. like that’s a YOU problem.

• 
  Alexandra (@drmcatcher30) reported 57 minutes ago

  @telus your cell service SUCKS. Can’t even use the 5G EVER and LTE barely works. Get it together before I move on to Roger’s

• 
  Roger Loves Music (@MusicMan1730) reported 1 hour ago

  Telus @TELUS @TELUSsupport What is the phone number to cancel my Home Service? I need to speak with someone to help explain to me why my bill went up $140