Telus service status: outage reports and connection issues
Why is my Telus service not working?
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Full Outage Map
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
April 8: Problems at Telus
Telus is having issues since 11:20 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
- Internet (49%)
- Phone (23%)
- Wi-fi (12%)
- TV (7%)
- E-mail (5%)
- Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Port Alberni, Calgary, Vancouver, Sherwood Park, Surrey, Langley, Aberdeen, Red Deer, Windsor, Montmagny, Toronto, Grande Prairie, Mississauga, Steinbach, and Abbotsford.
| City | Problem Type | Report Time |
|---|---|---|
 Port Alberni
|
TV | 1 hour ago |
|
Calgary
|
Wi-fi | 6 hours ago |
|
Vancouver
|
Wi-fi | 8 hours ago |
|
Sherwood Park
|
Internet | 15 hours ago |
|
Surrey
|
Internet | 15 hours ago |
|
Langley
|
Phone | 16 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Michael Bolton (@michaelbolton) reportedPhone scammers using phone numbers in my local block (which means they're probably using mine too). @TELUS *profit* last year: $348 million. Wait time for a customer service agent is ONE HOUR. "We sell phone services, but we don't believe in using phones ourselves."
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Jamie Butt (@jamiebutt) reported@TELUSsupport disney+ is not working on Telus, please fix. I get a message I get a message I am traveling in a different region and the service is not available. Tried on vpn and it works fine.
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Seeannesee 🇨🇦 (@seeannesee) reportedHorrible time with @Telus cleansing my palate with the Go-go’s
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James Dueck (@JamesDueck) reported@TELUSsupport Someone from the tech team called to solve my problem, said they would look into it and call me back, but then they didn’t call back. Why does Telus try so hard to get rid of customers?
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Cory Knox (He/Him) (@CoryKnox) reportedCaller id is fundamentally broken. And no carrier seems to care. When I maintained a phone system with 250+ direct dial numbers, @TELUS allowed us to present any of those numbers for caller id, but we couldn't use our toll free numbers because they weren't on the PRI.
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colleen broeffle (@colleenbroeffle) reportedTrudeau keeps saying "I got your back" He hasn't got mine. Never has. Does he "got your back"? My mortgage is until ln 75, groceries for 2, no meat or Fancy food, one week- $306.00, my hydro for a modest home, 2 older people, $360. Telus, almost $400. Got my back? Not at all
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Mαrc E.C. (@ProtoMarcus) reported@Koodo - Any outage or anything? No info from Telus nor Koodo - cannot send/receive text messages nor make calls - and all that still after lots of troubleshooting (reboot, re-sim, perfect conditions and antenna, etc etc) Can't schedule callback, can't make/receive calls!
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bread lord (@TTVBRUHMOMENT) reported@TELUS @shaymitch Fix your smart hub speeds please I'm tired of 0.05mpbs up and 0 down 😪
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David Reay (@DReay) reported@marionetta @MondeeRedman @TELUS Do they realize how many of the world's problems you could have fixed if you had spent the time on twitter. Yeesh.
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David Reay (@DReay) reported@marionetta @MondeeRedman @TELUS Keep track of the time. At the end of the resolution of your issue bring it up. Put a dollar value on your inconvenience and ask them to fix it.
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Kristjanna Whitney (@Vampire_Grrl) reportedNice! Called @TELUS waited 45 mins for a callback for someone to finally answer after 2 mins of ringing and hang up on me.. thats customer service right there 😤maybe when I have another hour to waste fml
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marionetta (@marionetta) reportedIt's official...@TELUS has the worst customer service going...
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Tessa (@1000EyesCasts) reported@esports_DiA @MxL_LoL @TELUS I think the issue was she was on campus at the time so didn't really have a choice lol
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EMO LEBLANC™©® RECORDING ARTIST 🇺🇸 (@CountryMusicEmo) reportedNow @TELUS @TELUSBusiness is telling me once I go and get all these things (basically doing their job) it will be 7 to 10 days !! WTF ! Oh special thanks to @densalejo for causing all this damage and mess !
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NonsenseAbounds (@Insidethewalls1) reported@Stephen_Andrew @TELUS In-Camera deal 'cooked up' by this Council to net returns on public lands downtown with a corporate entity. This land was not available to anyone but Telus Corp. You also went In-Camera again on 'staffing' issues, just like the Council before you were on it #yyj #yyjpoli #trust
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Jen (@jestjenny) reportedWhy does #telus internet constantly go down????? Why am I still with this company? Ffs
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Dr. Elle aime de cosmos (@abstractica) reported@cruise_peter Ohh that makes sense. I didn't know there was an option beyond the smartphone type. Interesting. My dr office has been trying really hard to get ppl to sign up for online accounts and I put my foot down. I don't trust Telus Babylon either. I've had enough of it all. _enough_
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Josh Reimer (@joshreimer55) reported@erinotoole how are you actually going to lower the cost of living? “Hey bell/Rogers/Telus, how about you cut your rates in half?” “Home Depot/Rona, let’s cut lumber prices” “Oh wait, there’s GLOBAL supply chain issues?” #Elxn44
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Adam Fulford (@immasters) reportedI'll be switching to Telus mobile service. Offered me a better deal than #bell. @bell didn't get back to me to match the offer when they said they would, and my PM to them on Twitter didn't get a response. Telus SIM card is in the mail.
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vonsky - Fully Pfizered!! 💉💉 (@von_lex) reported@cruise_peter I bought an iPhone 5S for $150 a few years ago, just after the flip phone got canceled. I have a plan with Telus for $30 a month that has everything unlimited but no data. I have never needed data while out and about, and if needed, can always access wifi in a restaurant or pub.
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Matt (@albertarulez) reported@mysticl @Shawhelp Telus REALLY sucks
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Farm Boy (@Farmboy646) reported@AxiaFibre great infrastructure, customer service is not where it needs to be. Would like to go back to @TELUS if the service was in our area.
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EMO LEBLANC™©® RECORDING ARTIST 🇺🇸 (@CountryMusicEmo) reportedGetting someone who can frigging provide web support is impossible ! @TELUS @TELUSBusiness thinks I have time to spend hours on phone chatting with them, going out and "Getting" code ... Shake your head ! Look up the word DELEGATION !
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Eamonn Alphin (@EamonnAlphin) reported@TELUSsupport @TELUS an employee of your promised me a deal based on my strata unit. Well I signed up and it’s $58 more than what we estimated including tax. He also refused to give me anything in writing, so all I have are texts. Help?
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William Calamari (@WilliamCalamari) reported@Shawhelp if you are contracting out third party companies to get your customers to sign a contract, please vet them because their CS agents are rude and also hang up in people faces mid sentence. They are tainting SHAW's reputation and make me wanna switch to @TELUS
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Robert Fisher (@RFPhotog) reportedWell done @Bell_Support! First time calling as aa new customer and you completely cocked it up. I'll be cancelling my account, returning the phone & going to either Telus, or back to Rogers. You still haven't learned to value your customers & treat them like people.
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withsilverwings (@wsilverwings2) reported@KevinCTV I hope the media rips him a new one. Like yay new hospital (probably funded by Telus or Loblaws) but HOW DOES THAT HELP NOW? Hospitals take time to build........ The UCP are living in a fantasy world........ or are being intentionally criminally negligent
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Andrea Beça 🏳️🌈 (@andreyuhYUHyuh) reportedHey @TELUS, why am I getting promo calls from Telus Mobility from men who creepily tell me they love me when I say, "No thanks."?! That was....an experience I never want to have again.
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Marta Skky (@MartaSkky) reportedI used to love @TELUS but then they sold me a lemon of an iPhone and refused to take it back! 2 months in and my battery dies at 3-hours on the mark. I regret pulling my staff from @Bell and @Rogers to now have to deal with this BS #corporate #fail
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Hillary Chouinard (@smilinghill77) reportedWho wants to guess how much I have spent as a @TELUS wireless customer in the past 21 years? I currently have 7 lines on my account, though for the first 11 years it was only 1 line.