Telus Outage Report
Why is my Telus service not working?
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (49%)
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Phone (27%)
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Wi-fi (9%)
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TV (6%)
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Total Blackout (5%)
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E-mail (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Montmagny, Richmond, Maple Ridge, Grande Prairie, Surrey, Sechelt, Vancouver, Edmonton, Winnipeg, Langley, Burnaby, Bassano, Abbotsford, Dawson Creek and Calgary.
| City | Problem Type | Report Time |
|---|---|---|
 Montmagny |
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| Richmond |
Phone | |
| Maple Ridge |
Phone | |
| Montmagny |
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| Grande Prairie |
Internet | |
| Surrey |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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lexi
(@Ayakawife) reported
@paigelol nah the towers r down except for Telus
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Hubert Rodden
(@hubrod) reported
@punditclass Not all telecom providers list service. Bell, telus and all providers using their infrastructure have been up all day. Why am I not surprised you would make a BS post blaming the government for something they were not involved with #cdnpoli
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Joyce Brown
(@brown94_jo) reported
@tylerblack32 @TELUS @Bell I wonder why Rogers/Fido aren’t saying what the problem is? I’d like my cell to work again. Surrey, BC.
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Susan chip freshly installed
(@scotiasinger) reported
@RogersHelps I have no service. When will this be fixed? This is my only phone. Guess I should contact @TELUS ? Maybe i should be switching? Wonder what kind of deal is available ...
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CMac
(@C_R_MacDonald) reported
Today, in particular, I’m incredibly happy to be a Telus mobility customer
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Stephen
(@Stephen49085232) reported
@globalnews Well BC Rogers customer time to Telus.
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Cody Lobreau
(@cdnbeer) reported
from
Brandon, Manitoba
Aaaaaand my @RogersHelps is NOW down like everyone else. If @telus had cheaper plans than Rogers, I’d switch over today but there’s no real competition in Canada, all the plans are the same
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🍺 寝瓶 🍺
(@Nevin_Thompson) reported
@sherwinarnott Is it still down? I switched to "Freedom" Mobile (Shaw) a year ago, but maybe a year from now I will switch back to Telus. Or move to Virgin, where the rest of my family is.
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Greg Glatz 🇨🇦
(@gregglatz) reported
from
Calgary, Alberta
Best part of my day? Eight calls to @TELUSsupport because my Telus tech showed up this morning to do an install and left without getting in the building. Apparently, he’s the only person in the world unaware that the @rogers network is down and you can’t reach people by phone.
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Zokambaa
(@Zokambaa) reported
@calgaryherald Roger's is trash and not only their reception areas **** (compared to Bell and telus) the customer service at Roger's is even worse... just watch the how bad they mess up Shaw when the takeover is complete
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Michael Gianopoulos
(@mgnops) reported
Telus gonna see a surge of new customers after today god damn
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PurrrNow
(@PurrrNow) reported
@RogersHelps And you’re attempting to buy the telecom monopoly( Bell,Telus, Shaw)when you can’t even fix your system?! 🙄
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Leslie Kasza
(@kasza_leslie) reported
@tylerblack32 @TELUS @Bell Yep. This is awful. It has been like that in AB for about 7 hours now.
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AmandaRipley
(@AmandaRipley11) reported
@TELUSsupport @ghashghaee7 Telus network appears to be down too so switching will not help
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Lorenzo Criscuolo
(@LorenzoCriscuo5) reported
@bellaatheplug @Rogers Service just came back. How about you? This was way too long, I’m switching to Telus 😡
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sandwich pope 🥪😷
(@SandwichPope) reported
Without knowing anything about their subscriber counts, if we assume an even 3 way split between Telus/Rogers/Bell and maybe 4% of Canadians on Shaw/Freedom; about 30% of the country has no cell service through no fault of their own right now. Nationalize the telcos. #cdnpoli
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Ronell I.T. Man
(@Ronell_j) reported
By this time next year I think I will have a new Samsung Note 22 or 23 Ultra with Telus. Rogers lost my trust after today 👎🏾 unfortunate but network reliability is important. A few hours... no problem but a whole day ?!
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JESSICA💋
(@keeponsmilingu) reported
@RogersHelps I've been a loyal Rogers Customer for decades but @TELUS seems to be more reliable 🙄 time to switch.
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ak
(@_amandakemp_) reported
@RogersHelps I’ve been out of service since this morning - which forced me to switch my services to Telus this afternoon. What is Rogers doing to rectify this? I’ll be returning the tablet I purchased through my plan
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Debbie Elicksen
(@bookpublish101) reported
A PR fail is when a company does not communicate or communicates in BP style (see Gulf oil spill) with its customers. Fluff & corporate speak are as effective as thoughts & prayers. Fallout from a #PRfail is many #Rogers #Fido customers will switch to Telus.
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ky
(@kylie_g98) reported
@jbeccs isn’t it just the towers powered by Rogers? i’ve only heard of Chatr and Rogers being out. Koodo, Telus & Bell have no problems that I’m aware of. I think it is coincidental tbh. they’re trying to fix it
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CHEN
(@PandaFavorite) reported
Thank you @Rogers for ruining my morning. Tried to buy some ether and couldn’t get a SMS text to verify myself to purchase. I ain’t ever had issues with Telus before.... 🗑
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Shane
(@InsayneShane) reported
@RogersHelps It's been over 12 hours with no fix. I am on the verge of moving to TELUS if this keeps up for much longer. I'm paying for service that I am not even getting right now...
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Doug VE6CID
(@VE6CID) reported
@ve6en @Rogers @TELUS Yup all down, Bought a sim from Telus
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Shauna
(@shaunalynne77) reported
@KristinRaworth just won't help when they all share the same infrastructure. The new carriers just want permission to use existing infrastructure, not invest in their own. I feel sorry for all the Roger's staff today. I'm TELUS and a couple hour outage causes complete mayhem.
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truth
(@maxbtruth) reported
@charityjkeller @RogersHelps Telus is cheaper and never had that kind of ridiculous situation
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ThePoetHelios
(@PoetHelios) reported
Maybe now should be a good time to consider breaking up the Bell, Rogers, and Telus oligopoly. When service for one goes down, everything goes down. I'm not even using Rogers but my cell service is down because it has no choice but to rely on their network.
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Karen Korchinski
(@KarinKorchinski) reported
@FidoSolutions I’d love to call you to ask for an update, but oh WAIT! I can’t call you or 911 or Telus or Bell to set up my new account. I’ve been a Fido customer since Fido was introduced. The lack of COMMUNICATION/info really sux. @RogersHelps @Rogers
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Phil Bottonheath
(@PBottonheath) reported
@RogersHelps This is why I left Roger's 10 years ago and went to Telus. @TELUS still sucks, dont get me wrong, but they're still somehow better than 1 bar everywhere you go Roger's.
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Matty
(@Matty76320174) reported
@Rogers looks like rogers/fido/ Chatr are having a Network Outage since 2am. After looking online Telus and Bell also reporting some issues as well. Seems something weird going on why several communication services are having issues all at same time 🤔🤔🤔