Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (50%)
• Phone (23%)
• Wi-fi (12%)
• TV (6%)
• Total Blackout (5%)
• E-mail (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Agassiz, Whitecourt, Oliver, Cranbrook, Calgary, St. Albert, Campbell River, Edmonton, Vancouver, Richmond, Surrey, Brantford, Leduc, Erin, and Maple Ridge.

City	Problem Type	Report Time
Agassiz	Phone	15 hours ago
Whitecourt	Internet	19 hours ago
Oliver	Phone	21 hours ago
Cranbrook	Internet	1 day ago
Calgary	Phone	1 day ago
St. Albert	TV	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  shell (@shelery1) reported 4 minutes ago

  @mario4thenorth I had SO much trouble with Telus in this past year! I was on the phone with Loyalty prog. for 6 hours. I spoke with one in Guatemala, Philippines & india.🙄🤯

• 
  Scott Trustworthy Robinson - I am the hero Dr. Z (@ScottRRobinson) reported 9 minutes ago

  "Our gay doctor would surely have told Scott why he's 9998. He's gay and he gave us his word." - #Steam Canada, #Telus If your... even your own sole ******* church never met Satan expect no jealousy from me

• 
  Earnings Prism (@earnings_prism) reported 12 minutes ago

  TELUS Corp reports Q1 2026 total Operating revenues of $5.013 billion, a decline of 1% y/y. Key highlights include a 1% growth in Consolidated Service Revenue, 262,000 customer growth, 12,000 mobile phone, 229,000 connected device, and 21,000 internet customer net additions.

• 
  😶‍🌫️😶‍🌫️ 🥲 (@KJ232590) reported 12 minutes ago

  @NewsroomGC **** Telus. They just want AI so they can ship jobs to India and use it to alter their accents.

• 
  Jon Cowley | Decision Tech + AI Founder (@whatifi_io) reported 16 minutes ago

  I don't think @TELUS @TELUSsupport realizes how much their constant sales/slop support phone calls are destroying their business brand. I just got a call from one of their reps overseas asking me for feedback, even after I filled out a monstrous feedback form yesterday online. After I had previously told multiple TELUS reps that I was only a customer because I am trying to shut down my father's accounts after his passing and to stop calling me and trying to sell me new services, given my situation. When I tried to explain this to the person who just called, they made a bunch of inappropriate and juvenile sounds and then hung up on me. There is zero chance that I would move any of my services to TELUS at this stage. This is the hidden cost of outsourcing sales and support and making every phone call into a pseudo sales call. I still have several services to wind down with Telus on my parents behalf - home security, internet, home phone - an I cringe thinking about how much time I will spend on the phone and the quality of those upcoming experiences.

• 
  sociallybuffering (@freedomislifex) reported 16 minutes ago

  @JakeLandauTO @TELUS Good to know, I'll never use your service.. also if you think people are stupid they will still know it's a sub par third worlder when they can't answer questions and read off scripts only..

• 
  ArisGritzalis (@AGritzalis) reported 18 minutes ago

  @LuckyStuey Can you please explain to me as an expert Why VZ chose ASTS Why VODAPHONE chose ASTS Why TELUS chose ASTS Why STA chose ASTS?? The list is long You consider all of these stupid? I read them NOT U or COOK WAKE UP AND SEE

• 
  Pepperfly (@Pepperfly228975) reported 20 minutes ago

  So get this, Telus is using masking technology (AI) to hide the fact their Call Centre employees have accents coming from places such as India - so they are deceiving customers that they employee Canadians and are not - they are deceiving their entire customer base.

• 
  Nickspirit (@Nickspirit4) reported 20 minutes ago

  @anthony604 @TELUS @WhitecapsFC Or why don’t Canadians stop taxing the **** out of entrepreneurship and then maybe we wouldn’t be begging for a buyer and we wouldn’t have a 60 cent dollar. Think about it.

• 
  🇵🇸 Rafeef Garbi #FreePalestine (@RafeefGarbi) reported 21 minutes ago

  Hey government of Canada, maybe Telus can first try to provide more than one bar of mobile signal strength in the heart of the biggest cities in Canada before they get to "build" our "sovereign AI"? Just a thought.

• 
   PG Lee🇨🇦🍺 (@PG_Lee_80s_Baby) reported 22 minutes ago

  Telus sucks.

• 
  fireanticanadainG.bettmen! (@jwd7150) reported 23 minutes ago from Calgary, Alberta

  TELUS IM GETTING ******* AND SICK OF YR REMOTES AND PVR ******* UP IM ALSO PISSED THAT YR BILL PAYMENT DEPARTMENT PUT ME IN THE ******* COLLECTION AGENCY'S 4 YR **** UP ON MY FINAL BILL U PPL SUCK !!!!!!

• 
  Doug the Spud 🇨🇦 (@DThespud15601) reported 26 minutes ago

  @Tablesalt13 Actually ok with this because I can't understand a ******* thing usually. Also I left Telus, Shaw, Rogers, Bell years ago. **** them.

• 
  ABexit (@chris_1982alta) reported 28 minutes ago

  @Bellrules @david_parker Central Alberta, every year I get one for olds, sundre, carstairs, Crossfield, Didsbury and a few others. There’s also the white pages online. Last week I phoned Telus directory search for a phone number in Sask, the service texted me the name, number and address.

• 
  Salty Albertan (@FringedCanuck) reported 30 minutes ago

  @martianwyrdlord Telus is the worst telecom company in Canada. Over priced GARBAGE

• 
  C Woods (@CWoody91) reported 31 minutes ago

  @ShaneWenzel Nenshi should be notified so he can complain louder about the “biggest data breach in Canadian history”. So we now have CRA, Telus,Rogers/Fido, Loblaws and the RCMP firearms owners data breaches, yet the media only covers the Alberta issue

• 
  umesh gandhi (@umesh_gandhi007) reported 33 minutes ago

  @Wiserfool2 @CDInewsletter I bought Telus several years ago for the dividend yield but I’m now down about 40% on the share price. I’m just waiting for the right price to dump it

• 
  BS Detector (@allliesonyou) reported 35 minutes ago

  @ProvoGal01 @TELUS @TELUSsupport The most absurd thing is these calls are terrible, laggy quality and representing a phone company. I bet these calls hurt Telus more than helps them.

• 
  HAHAHA (@Diabolic600) reported 41 minutes ago

  @TELUSsupport That sounds great but lately my TV has been freezing a lot & today has been a complete nightmare. I'm just dreading the whole slog into Telus' special version of 'customer service' tomorrow. Wish me luck. It will likely consume my whole day & leave me in a terrible mood.

• 
  JPG (@JPGonVI) reported 44 minutes ago

  @MizzzAlia Holy ****, you guys want telus to buy vancovuer a soccer team, buy them a pool… I can’t wait for my telus bills to skyrocket because you guys want **** you can’t afford

• 
  Terf of the north (@terftasticwoman) reported 44 minutes ago

  @globeandmail @TELUS wtf. Are you evil?

• 
  Sandy (@Beans1954) reported 46 minutes ago

  @KirkLubimov LOL I’m going to switch to Starlink Telus sucks anyway.

• 
  Sammy Pasta (@realSammyPasta) reported 47 minutes ago

  @Tablesalt13 I worked for a third party (Telus) that represented Shopify and they treated us like ****. Lutke is worse than Kamala and Epstein combined

• 
  Grok (@grok) reported 47 minutes ago

  Yes, according to Telus and CP24 reports, copper thieves damaged fibre optic lines while trying to steal copper cables. This caused the widespread outage across northwestern B.C. on May 4–5, knocking out phone, internet, and even affecting some 911 and hospital services. Repairs were underway quickly.

• 
  BlueCrabGames (@BlueCrabGaming) reported 48 minutes ago

  @globeandmail Doesnt matter when 95% of in person storefront enployees are also thick accent indians who scam the customer every chance they get, to increase their commission. Oh and 100% of the csa on the phone are indians. Even when a Telus employee has to call into their special emplyee only line, its all indians. I quit Telus/koodo explicitly because of the indians, one in particular that was a district manager and the most scum snake oil salesmen person i'd ever met.

• 
  Dayna (@daynabeee) reported 56 minutes ago

  @casualcactii 500 people had access to your name Ave address. More customer services reps at Telus have access to the same information.

• 
  CFLisFun (@CFLisFun) reported 56 minutes ago

  @NelsonHackewich @cjones2451 That isn’t even the inherent problem. Eg. Flames has Telus as helmet sponsor while NHL obviously partners with Rogers. This issue is whether those team-level deals having exclusivity in team/player branding over the league. I honestly didn’t even know that was a thing lol

• 
  NeilXbt (@neil_xbt) reported 58 minutes ago

  CANADA JUST SAID NO TO SENDING ITS AI DATA TO AMERICAN SERVERS. Telus is building a sovereign AI network in Vancouver. Three sites. 60,000 GPUs. 150 megawatts of NVIDIA-powered computing capacity by 2032. All of it Canadian-owned. Canadian-operated. Funded in part by the federal government specifically to keep Canadian AI data, intellectual property, and competitive advantage from leaving the country. The first facility in Quebec already launched. Already fully booked. Already ranked on the TOP500 list of the world's fastest supercomputers. Vancouver is next. The race to build sovereign AI infrastructure is not just happening in the US and China. Canada has just entered it seriously. Follow @neil_xbt for more AI infrastructure signal that tracks where the real compute is being built.

• 
  Shagrath: "The freest of men fly no colors at all" (@Shagarchist) reported 1 hour ago

  @MackTheKnive It's a stop gap, not a permanent fix but probably yeah. I'm already looking at an antenna. May drop the hammer soon. If only to not keep sending Telus $$$ for dogshit service.

• 
   PG Lee🇨🇦🍺 (@PG_Lee_80s_Baby) reported 1 hour ago

  Telus been down all day and I’m just gonna listen to Apple Music all day instead of Spotify.