Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (27%)
• Wi-fi (8%)
• Total Blackout (7%)
• E-mail (4%)
• TV (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Calgary, Edmonton, Montréal, Whitecourt, Grande Prairie, Hamilton, Lethbridge, Port Moody, Burnaby, Richmond, Vancouver, Mississauga, Yarmouth, Edson, and Cambridge.

City	Problem Type	Report Time
Calgary	Internet	4 hours ago
Calgary	Internet	19 hours ago
Edmonton	Wi-fi	20 hours ago
Montréal	Internet	23 hours ago
Calgary	Internet	1 day ago
Whitecourt	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tierneymisu (@the_ref14) reported 3 minutes ago

  @huddy306 @PirasanRotiHead And it's the flanker brands of the big 3...like I'm on public mobile. $35/100gb Canada/us/Mexico...it's the Telus network. Like shopping at no frills Instead of loblaws

• 
  PsudoMike 🇨🇦 (@PsudoMike) reported 3 minutes ago

  Telus posted a $1.8 billion net loss, mostly a $2.1 billion writedown on Telus Digital, its customer service arm. Rough news. AI is eating the contact center model that arm was built on. I've watched Lagos BPO firms sit on this exact bet for years now, and the clock feels like it's moving faster than anyone priced in.

• 
  Bala Chandar (@chandar) reported 6 minutes ago

  @TELUSsupport I returned my telus equipment at Canada post a few minutes back after cancelling my internet service. I was told that it may take upto several weeks as they have heavy backlog at Canada post. Pls. Share the Cust.service email to share the Canada post receipt.

• 
  Alex Maclean (@canmaclean42) reported 13 minutes ago

  @TaraArmstrongBC The bean counters and Wildfire operations are married but sleep in different rooms. The ministry is actually one of the poorer agencies of the government and sort of like the US marines there is rarely all the equipment and personell one wants but generally people are gung ho and will always make do. There are some internal skirmishes and rivalries like contract vs ministry firefighters, or between crews but generally it's friendly and all in all BC has one of the most professional and world class wildfire suppression systems. I can say that because I've been doing it for 10 years and have worked with firefighters from a dozen countries and half the provinces and territories. When it comes to finances it's a different world. For example some idiot thought it would be a great idea for Telus (the phone company) to do the ministries payroll, a universally hated arrangement by crews. After all on a slow year there are a thousand firefighters sitting around on base or doing make work projects on the governments dime. Why bother with additional funding, it doesn't buy votes. On a hot year one does what can be done with resources available until a state of emergency is declared and then the money rolls in and the millions flow. Probably costing considerably more than if sufficient crews and equipment were allocated in the first place. I'm not in management but the solution is probably in training and maintaining an additional 1000 ministry firefighters, expansion of the Para program, a few additional air assets and properly funding the type 2 and type 3 contract resources instead of a chronic loss of professional firefighters leaving the profession because there is no work or incentive to stay on a slow year. On a forest management perspective perhaps allowing green belts (natural fire breaks) to grow instead of spraying glyphosate (dries out the forest) for profit, or hiring enough Rangers to police the logging companies to get them to actually stay in line and manage the forests the way they pretend they do. Current logging practice drops water tables. But that's a conversation nobody wants to have

• 
  Schneids (@schneid93325644) reported 14 minutes ago

  Does not help when they spend over 8b over 14 years on companies in the Telus Health area will little to no synergy benefits. Ag biz is bad too I hear. Add massive sector headwinds (Elon)… not pretty. They also have to stop silly vanity RE projects.

• 
  Dean Skoreyko (@bcbluecon) reported 16 minutes ago

  It turns out the two days before the Summerland fire, the Penticton city council demanded Rogers and Telus to update the horrible cell phone coverage. Neither the Eby or Carney govts even bothered to respond. Now there’s 12,000 Summerland residents in Penticton trying to get information on the fire and power outage and evacuation. There’s a massive bottleneck now and getting service is intermittent, at best. Where are the temporary cell towers? Total govt incompetence and mismanagement of the entire situation.

• 
  Borgan (@Borgan101) reported 18 minutes ago

  @Rogers I’m tired of your Indian call centre harassing me every other week and they hang up the second you ask them not to call! Next up I’m canceling all my services. Get control of your idiot marketing team using foreign dirtbags to mistreat paying customers #bell #telus

• 
  Alborz 🇨🇦🇮🇷 (@alborzdesign) reported 19 minutes ago

  @TailosiveTech Can they pretty please come after Roger Bell Telus in Canada next? At this point I'll pay more for worse service from SpaceX simply to not pay the oligopoly we got going on.

• 
  Lucas (@leaf_4) reported 25 minutes ago

  @not_sforys92 I do feel like we're being gaslit about services getting better, definitely feels worse. Up at the cottage on Telus or Rogers we used to get by, now it's the worst it's ever been. New cell tower should be active at the end of the month supposedly. We got starlink now tho

• 
  子非鱼（图片来自爱德华.琼斯素描） (@Gabriel66345738) reported 28 minutes ago

  @TELUSsupport I believe this may have been the work of a hacker or someone inside TELUS. It’s almost impossible to resolve this issue online. I’ve tried many times before, but it has never been resolved.

• 
  Sally (@sadforcanadians) reported 31 minutes ago

  @Cat4714 @Martyupnorth @Bell Telus is worse. Hubby was paying over $100. Had a special for seniors we could get for US/Mex calling. Down to $45/mo but on phone for over 1 hour. I'm sure call was to india celebrating daliwall in background. Painful

• 
  Torina (@Torina1036429) reported 31 minutes ago

  @TELUS you need a service so people needing temporary suspension between house moves can pay a fee and when you get the new house restart service!

• 
  Alberta Working Forward (@ABLabourToday) reported 32 minutes ago

  TELUS Corporation slashed its quarterly dividend by 55% to 18.75 cents per share (down from 41.84 cents). This aggressive corporate reset by newly appointed Chief Executive Officer Victor Dodig follows a massive $1.8 billion net loss for the second quarter of 2026. In immediate response, TELUS shares plummeted 11% to finish Friday trading at $13.38 on the Toronto Stock Exchange, wiping out years of gains for retail income investors.

• 
  Gregoryfan (@Gregory_SB35) reported 35 minutes ago

  God my internet is so slow :/ I have Telus purefibre 250 Mbps and man it is sooo slow to download games or stuff on my laptop like it takes an hour plus. tbh i kinda did forgot what internet plan i actually had (lol) but i thankfully will probably upgrade to either purefibre 1 gigabit or 1.5 gigabit and hopefully i will have much faster speeds :) and once i do that, i will only have to get an Ethernet port installed in my bedroom and then i will finally not have to worry about internet speeds again :3

• 
  Random (@RajTweett) reported 35 minutes ago

  @satinwd Gandhi ne ga dir Telus bro But paid promotions worst Postive talk vaste automatic ga audience vastar

• 
  FK (@dagdakiayaz) reported 35 minutes ago

  Hey @Rogers, I requested to move my internet service last month. A technician came out and told me that the Telus cable currently in use is provided by my landlord, while the Rogers cable is buried behind the drywall. Apparently, I now need to hire a third party to demolish the drywall and access the Rogers cable just to get my internet installed. Is Rogers going to help resolve this, or should I just switch to @TELUS?

• 
  SierraAlphaJuliet (@joneseygirl2022) reported 36 minutes ago

  @FringedCanuck @Starlink Central Alberta here on Starlink. We have had no issues to speak of here. After years of Telus non-service and dial up speed level internet service, we are really happy with Starlink.

• 
  CBC 🇨🇦 (@CBC_vancouver) reported 37 minutes ago

  @christyclarkbc @grok before Christy Clark left office, she made sure the local telecom company Telus could not be named on Bc place. Here she is seen supporting bell on her jersey, a company from the east coast. What was the reason why she favours an east coast company? Revenue to help support taxpayer funded buildings would be good no?

• 
  sub_commandante (@SCommandante) reported 40 minutes ago

  @business I will never use Telus again .

• 
  HorseShoe Hillbilly (@HorseShoeHillby) reported 40 minutes ago

  @Travisdhanraj @Bell @Telus is just as bad. Tried to cancel my landline, wasted hours of my life with no results. Quit paying the bill, finally they cancelled and sent a final invoice, paid that and haven't done business with telus since.

• 
  Tony (@intrepidudon) reported 41 minutes ago

  @PsudoMike Seems like a big bath. Telus just bought back Telus digital after spinning it out. New ceo taking a big write down so big bonuses and results later on. Lower expectations, outperform.

• 
  pinkiepie (@pinkiepie111) reported 41 minutes ago

  @Ayan604 @TELUS @TELUSsupport Damn! Makes me wish I didn’t decline the call I got from them yesterday lol

• 
  Valentin Prugnaud 🦊 (@valentinprgnd) reported 43 minutes ago

  Building RSC Boundary, Hookie, and Streambench (native Mac app for Kafka/NATS/Redpanda). Spent the last few years shipping AI-powered dev tooling at TELUS: an incident workflow (500+ reports), an LLM eval framework on the Vercel AI SDK. Looking for a senior product engineer role in AI-native devtools. Remote, Canada. Open to scoped contract work too, audits, specific features, fixed fee. DMs open.

• 
  Jason Zanatta (@JasonZanatta) reported 44 minutes ago

  @bcbluecon Even in Central Coquitlam at my business , y over y we pay more and y over year @telus service gets worse. Multiple dropped calls per week. Dead zones. Ridiculous given what we Canadians pay. Time of emergency I can’t imagine how bad it must be.

• 
  Lynn Without an E (@Moon_River05) reported 44 minutes ago

  @Rogers You got greedy and claiming GM Place but that wasnt enough you have to overtake Shaw. But what you didnt do was increase your staff to match your accounts accumulation...to the point where, I heard "Sorry, we are too busy to take your call, goodbye" Over and over and over for more than a month. Pssst It's Business 101 to NEVER EVER let that happen. Oh and Ive switched to Telus. Am I one lost customer, or 1 of many? 🤔

• 
  子非鱼（图片来自爱德华.琼斯素描） (@Gabriel66345738) reported 52 minutes ago

  @TELUSsupport He said no idea. Probably it is the cable which I use it to connect device and Model. I know he is wrong because I always use cable with no such issue before. Telus does not follow up.

• 
  Sue Romanchuk (@Skr5Sue) reported 55 minutes ago

  @Penkauskas87735 My home wifi disconnects whenever I interact too much on X or TikTok, but I haven’t had any issues with mobile data - all Telus - scary

• 
  Johan N. (@rk8215) reported 57 minutes ago

  The pre-market is pricing $AMPG ER report and a company as a complete failure, when the truth is that one bigger order is delayed probably with couple of months which led to company to pull guidance. Those are two very different things. Market cap in pre-market is around $85M right now. Add the $6M of July orders to reported revenue and they have already put together $19M this year and we are in August. So let's put things into perspective here and think. Is all of this really worth a 40% drawdown? Two real issues in this report. One, revenue is delayed. Delayed because of matters not in AmpliTech's hands. That's it, really. Delayed, not gone. But because of this, guidance was pulled. Two, margins compressed quarter over quarter. Management explained it with product mix. More detail on that would have been welcome. Those are the issues. Now the other side. Nothing about the progress they have made is erased. The macro conditions are still in place. They still have their 5G O-RAN radios that nobody else has. They still booked $6 million of orders in July alone. On guidance. They are saying they cannot guarantee $50 million this year. That does not mean they are not making money. They are still making money. I think they will land somewhere around $35 to 40 million. So I don't think we are talking about a big miss here. They just did not want to keep a number out there that they cannot guarantee. I kind of understand it. Maybe they should not have given that number in Q1 in the first place. Some updated number would have been great, I admit. Nothing is gone. The fundamentals are still in place. Customers, orders, LOIs. Everything I have written in my articles about the customer base, macro conditions etc is still truthful and accurate. Telus is not affected by any of this. AmpliTech is still shipping them daily. This was all about the South East Asian MNO. Trust in management is definitely shaken, maybe gone for many of you. Fair. I think management was too naive and optimistic during Q1, but the company is still developing in the right direction, with some hiccups along the way. I am not personally selling at these prices, but I really do understand if some of you are. Reminder, there is a PR coming this morning regarding the Titan Crest IP transfer being pretty much completed and upcoming orders related to it. So it was not all bad on the call. Expectations are reset. I learned a really expensive lesson myself about letting myself get too hyped, but underneath all of this, the company and story is still moving forward. What I see is a messy quarter inside a growth story.

• 
  ALPHA MALE! (@dingoboy70) reported 59 minutes ago

  Their service sucks because they sub contract out their technician calls to a 3 rd party contractor who has no money in the game son they don’t care. DO YOURSELF A FAVOUR AVOID TELUS LIKE THE PLAGUE.

• 
  JayUpNorth82 (@Jayupnorth1982) reported 1 hour ago

  @BenRabidoux Telus also sucks nuts