Telus Outage Report
Why is my Telus service not working?
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (45%)
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Phone (30%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Vancouver, Edmonton, Richmond, Oliver, Parksville, Calgary, New Westminster, Montréal, Whistler, Montmagny, Swift Current, Spruce Grove, Duncan, Kelowna and London.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Edmonton |
TV | |
| Vancouver |
Internet | |
| Richmond |
TV | |
| Oliver |
TV | |
| Parksville |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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James
(@StandardBrooks) reported
I'm not even a @Telus customer yet and I already can't stand the company. 1. WORST IVR on the planet. 2. All "offshore" customer service. (Hope you like the sound of roosters crowing) 3. 1 hour+ waiting times to get through. All I am trying to do is switch from @Rogers!
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Insert name here
(@blakusta) reported
@jsharek @BruceMcCurdy Yup they fly.....I worked on the Telus Sky building and we would always find them inside before windows were in......saw them on level 29 and 59. There's no escape! One of the guys I worked with picked one up and got stung.....looked damn painful
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Nick_R
(@Nick_R) reported
@TMobile US + International plan. Visiting Canada - Vancouver. Bell Cellular does not allow any data. Telus is fine. Why does Bell as a carrier not offer data. Why do you support that carrier? No change to settings other than manually selecting Telus. Comments?
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Luc Turcotte
(@turkeynator_85) reported
from
Canmore, Alberta
What the hell! It’s 2nd time in the last 1/2 hour that my tv and laptop shutdown. Is it a Canmore problem or a Telus problem? 😠
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Heidi Smit Vinois
(@HeidiSmitVinois) reported
@koodo Funny enough the reason why I went through 10g's is because our @TELUS internet has been so poor, lately. I'm capable of finding a plan that suits. What I would like to know is how you justify the disparity between the offers. Rising cost for less as people go through their data
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Sarah Pearson
(@Sarahs_POV) reported
@TELUS my cell service seems to be out Canmore- can you update please
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Jordan
(@jordan_ortillan) reported
@lyteforce Loved the Orbi in the short time I had it, but had a heckuva time trying to get it to work with my Optik wireless boxes. Telus helped out tremendously to explain what a bridge network was, but it became more trouble for me to figure out so I took them back. As advertised, though!
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Peter Henry
(@PeterHenry9999) reported
I was today old when I found out my @ADT @TELUS @TELUSsupport online account password is the very same as my verbal account password.....HUH? ARE YOU SERIOIUS?! WTF? These need to be different!!!! How is this acceptable today?
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Chris
(@redwingsfan79) reported
Hey @TELUS I just want to say your customer service is the absolute worst!Bunch of rip off artists!! I’ve been with you for over 20 years and it disgusts me how I’ve been treated!! And btw, your buy it back program is a scam, and a rip off! You’ll be lucky if I stay with you!
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Mark Kingsmith
(@kingsmithm) reported
Had enough of @TELUS and their inability to take notes on accounts and make it possible to get what I talk about over the phone in a store. What company should I move to? 20 years of service I am done with them.
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Barb Phillips
(@BarbPhillips11) reported
@TheGMan_2021 @TELUSsupport We see this screen a lot! We had the Telus technician here about 3 months ago for hours. He said our connections up the poles were all corroded and redid the connections. It was good for a while but now we are back to losing signal again. Ugh.
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Kyle Reichertz
(@Vitamin_K_2) reported
@dandoozled @TELUS I agreed to a renewal offer of $165/month. Got my bill two days ago - $265. Nice. Telus sucks.
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JudGar 🇨🇦
(@judgar64) reported
@musicbaum @Frazzling When I uploaded the MySaskHealth website, it looks like it was designed or run by a firm in Alberta (Telus) So I guess Saskatchewan will have the same problem. Also, it is one of the worst websites to try to enter information into without constant errors & links not working.
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Seth Clayton Binner
(@BinnerSeth) reported
Well this Telus is what I'm really pissed off about because I'm having visions of the past and can honestly say it's never been a memory of mine not one I blocked out not one I lost just one I didn't have and you can't not believe that like I would think you would try to do
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Jack Zhang
(@Jack_Y_Zhang) reported
So I looked up Telus' "Internet for Good" but the minimum 25mbps service can't be upgraded to 50mbps, nor can you add Optik TV to it. Starlink it is I guess.
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Alexandre B. Rivard
(@AlexBRivard) reported
The best part about being a @TELUS customer isn't paying nearly $100 for 5G of data but it's the fact that you can't add a data top on *their own app* because they can't connect to their *own servers*. Canadians are, again, getting absolutely hosed by the big three.
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Mr. Penguin
(@archPengu) reported
@MsLutzmann By design probably. It feels like they are still making the health care crash to sell their Telus Babylon hybrid model down the road...probably.
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Cherie Stone
(@CherieStone) reported
@Kamscan The camera system I had on my home, through Telus, had very poor resolution, had to go onto Amazon to find better cameras that allowed clear concise pictures.
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Corduroy Orbison
(@_Proto) reported
@CrownRoyal22 @MegaNuck Could just be a bad feed on my end from Telus but it's usually kind of poor quality in motion
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Matthew B.
(@MattBInYYC) reported
Whatever portapotty/garbage is near the Telus Spark is gonna make me 🤮 @CalgaryMarathon
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Capt Anth
(@CaptAnth) reported
TELUS and TSN need to get their *** together. I hate watching games at home because the service always cuts out. ******* hell. #vwfc
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dan
(@dandoozled) reported
@Vitamin_K_2 @TELUS I was looking at closer to $80/ month, which is about what we were paying for internet only. $140 or some **** like that. It’ll be dealt with tomorrow if I’m cancelling.
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KatieMT 🇨🇦 Environment Matters
(@kattoms1) reported
So was it @TELUS or @TSN_Sports that cut short the nascar race only into 1.6 hours!!! Where is the rest of the race. WTF get your **** together you incompetent idiots. Not the first time by no means. 😡🤬🤬🤬👿 sending u daggers!!! SOB's.
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Jane Pine
(@JanePine1) reported
Guess I am getting rid of my landline. Telus switched my building to fibre optic and now I don’t have service until it’s in my apt. Thanks for making me realize I don’t need it. It was just a relic anyway that only robocallers used.
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Alex Coenen
(@Coenen87) reported
@TELUSsupport I've had to call Telus support 3 times and had 3 technicians out to figure out a security system installed 2 days ago... I paid a significant penalty to cancel my previous and sign up for telus... please help.
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Rick
(@_rick_c87) reported
@MegaNuck CBS on Telus looks like ****
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🍃 🌿 e d e n 🌿 🍃
(@edentimm) reported
I have a sore throat, my only symptom, and trying to book a telehealth appointment at a clinic or on telus health means waiting several days. None of the walk ins around me will see people in person UNLESS your family doctor works there. & its stupid hard to GET a family doctor
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Kateri Marie
(@kateri__marie) reported
Bout to have another SMACK DOWN with Telus Mobility! My bills like NUTS?! TF?! Gonna pay of the Apple Watch this is insane… ****…the person who answers my call better be prepared for me to go full on “stern secretary” on their ***! Also, I’m STILL not getting a text for my bill
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Monika Social
(@MonikaSocialYeg) reported
Anyone else having Telus internet issues in #yeg
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Violet Brewster🇨🇦❤️🏳️🌈
(@MomladyViolet) reported
@BarbaraV3K You were far more polite than we were Barbra. Lol mind you I think we were more polite to them than when Telus keeps showing up at our door. Someone is going to get a broken foot one of these times.