1. Home
  2. Companies
  3. Telus
Telus

Telus service status: outage reports and connection issues

Why is my Telus service not working?

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  • 51% Internet (51%)
  • 23% Phone (23%)
  • 12% Wi-fi (12%)
  • 6% TV (6%)
  • 4% E-mail (4%)
  • 4% Total Blackout (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Guelph, Montréal, Edmonton, Burnaby, Cambridge, Kitchener, Toronto, Vancouver, Langley, Ottawa, Kamloops, Essex County, Calgary, London, and Sarnia.

CityProblem TypeReport Time
Guelph Internet 6 hours ago
Montréal Total Blackout 7 hours ago
Edmonton Internet 15 hours ago
Burnaby Internet 17 hours ago
Montréal Internet 22 hours ago
Cambridge Total Blackout 24 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • sjnelso95602567
    s.j nelson (@sjnelso95602567) reported

    @TELUS sucks!

  • GreenoneOld
    Jaime Cooke (Old Greenone) Space Pirate. (@GreenoneOld) reported

    @cselley One thing I'm happy about? Starlink just screwed Bell and Telus. They wait till public outcry causes the provinces to gift them cable infrastructure instead of building it themselves. Now the same ppl can just buy starlink and never have to deal with our protected oligopolies.

  • NorthshoreSue
    BCSusan (@NorthshoreSue) reported

    @jodyvance @TELUS I hear ya. I have to reboot at least once a day (Telus) and it goes down at the most inconvenient times, like in the middle of zoom meetings.

  • WagsDickie74380
    Albertas Maximus (@WagsDickie74380) reported

    @MelissaLMRogers @TELUSsupport Telus is garbage virgin get 128GB for $55

  • ZoeyFeldman
    Carnivorous Vegan (@ZoeyFeldman) reported

    @MelissaLMRogers @JasminLaine_ @TELUSsupport Public Mobile is owned by Telus and uses the same network but is much cheaper. If you own your phone it is a better option. $40 a month gets you a lot of data. They have family plans as well.

  • La_PsyChiq
    Jessica ⚕ (@La_PsyChiq) reported

    @nestapendragon @Rogers Don't look at me...I get 𝘮𝘺 terrible customer service from @TELUS

  • AlicatraeFraser
    AF 🇨🇦 (@AlicatraeFraser) reported

    @jodyvance @TELUS After reading this problem you had last Fall, asking for your cable TV back to hardwired not wifi as cable was going off. I had Telus in & had technician hard wire (cable to wall) He checked the system, upgraded to new modem. I paid for the call cause it was extensive work.

  • glazier788739
    glazier (@glazier788739) reported

    @MelissaLMRogers @TELUSsupport Yes we are getting screwed for sure. We have been with Telus for ever but lately are having a problem with them because they raise the price for no apparent reason. Their customer service is horrible and they don,t speak very good english and hard to understand.

  • ScruffyNSmooth
    Bald Guy (@ScruffyNSmooth) reported

    @TELUSsupport, I can't believe the issues. Telus Fibre operates at 25-50% baseline speeds, Technicians DO NOT show up, and support is nonexistent. I have paid for over 2 years for a premium service and have received TERRIBLE service from tech support, and internet speeds.

  • FringedCanuck
    Salty Albertan (@FringedCanuck) reported

    @MelissaLMRogers @va3kbc @TELUSsupport Screwed by the monopoly of telecom in Canada. I want to set a phone from the states. Far cheaper than Canada. Our bill is gross every month. Telus is garbage.

  • fairwitness8
    fairwitness8 (@fairwitness8) reported

    @MelissaLMRogers @TELUSsupport And their customer service is horrendous. I recently quit Telus and joined Koodo for the same plan paying 50%

  • Jason7hegreat
    Jason Thegreat (@Jason7hegreat) reported

    @Martyupnorth This is the whole reason I went with Telus a few years ago. Rogers kept increasing my bill by a significant amount every 6 months or so. Promotion ended, they say. I signed a contract, there was no promotion given. They fix the bill. 6 Months Later...

  • QuinnJKChase
    Quinn K Chase (@QuinnJKChase) reported

    @jodyvance @TELUS They advertise that if you don’t have fibre (we didn’t) that you have 90’s service. We had 90’s service just like you have and a pixelated picture when it rained. One thing I do know, at $200+ a month, I sure didn’t pay 90’s prices!

  • JamesVancouver4
    James 🇺🇸🇨🇦 (@JamesVancouver4) reported

    @jodyvance @TELUS Is it mostly Telus Tv you have issues with ?

  • PrairieEdwin
    Prairie Edwin (@PrairieEdwin) reported

    You’ll want to look at Public Mobile. They are owned by Telus but cheaper and month to month. No long contract. You can change it for any month. Very flexible. No dropped calls either. Excellent coverage on the Telus network. I’ve had it 6 years now. Mine would be $40/month Cdn but it’s got lots of data. Lower priced ones too.

  • Patrick_ORourke
    Patrick O'Rourke (@Patrick_ORourke) reported

    I don’t know why I continue to give Koodo/Telus money when I consistently have 1 bar of service on my neighbourhood. I’m told that’s normal, though 🙄.

  • xOxStaycxOx
    xOxStayCxOx (@xOxStaycxOx) reported

    Not understanding how my Stream+ is no longer attached to my @TELUS account so I can’t cancel it but I keep getting billed monthly for it. Not to mention there is no customer service line to call for help cancelling I am just stuck praying someone reads my ticket?!

  • Marquis86069666
    Marqee (@Marquis86069666) reported

    @ryan_weal @UnkleHack69 I know, I built their networks for 30yrs. I was the head Tech. Publics another washed down VS. Telus pretending it's not a part of a monopoly. I built every technology that came along. 5G is here to control everything you own. I hate this sht now.

  • RuralAlbertan
    Hypha Central Alberta (@RuralAlbertan) reported

    @Martyupnorth Telus did the same to me but without any notification. Just raised my bill and expected me to pay what they wanted. **** them. Doesn’t matter who you go with, Telus Rogers or any others. They are all terrible and overpriced.

  • muffins135
    Michele (@muffins135) reported

    @CrunchyCarpets @TELUS @TELUSsupport The wait times on the phone are abhorrent. $200 for a tech to come out if you would like personal help…ridiculous.

  • biubiu12
    Barca (@biubiu12) reported

    @MelissaLMRogers @TELUSsupport And let’s add home internet and cable… i pay $85 for home internet with Telus…. My 2 years is almost done. Currently I think I have 250 something. They offer me about $90 a month and upgrade to 1Tb which I don’t need at all. However,Rogers doesn’t service my area, so I am stuck

  • LawrenceLakeMan
    Mike Holliday (@LawrenceLakeMan) reported

    @jodyvance @TELUS Federal policies are limiting the choices you have for WIFI/Cable etc. Thus the service sucks just like the government sucks.

  • MRD87694463
    MRD (@MRD87694463) reported

    @VanIsleInvestor Will the new ceo fix the culture at telus? Remove all the management that believe they can manage without a deep understand of what they manage? Maybe? please? Someone needs to actually captain this aimless ship. time will tell. Low expectations from me.

  • DarnellS83747
    Darnell S (@DarnellS83747) reported

    @hussien_th62406 @TELUS The absolute worst !

  • SheldonDuke3
    Sid Ho (@SheldonDuke3) reported

    @jodyvance @TELUS Note they use substandard **** that doesnt work properly....their techs are mostly amateurs.... i dropped them a while back.......

  • kittybunbun4
    Kathy Steffich Wells (@kittybunbun4) reported

    @jodyvance @TELUS I hate Telus, they are just the worst in customer service or lack of it. I am with Rodgers and they are great.

  • RealityoftheSit
    Canadian Sledge Hammer (@RealityoftheSit) reported

    @MelissaLMRogers @TELUSsupport first of all the $25 is USD, and you can find plenty of very cheap cellphone plans in Canada. You want to finance an expensive device through your plan and that is why you pay over $100. Telus is known to NOT be a budget provider - they have Koodo and Public Mobile you idiot

  • Peter69906073
    Peter the dim (@Peter69906073) reported

    @jodyvance @TELUS Telus. Told them the PVR was the problem. Several looong calls with Guatemala, Philippines, India, each with a "FIX". Stopped one problem, caused another. Finally they did what I told them needed to be done. Sent a tech with a new modem. WASTED many hours of my time.

  • LaurieKane16
    Canadian 🇨🇦 gal (@LaurieKane16) reported

    @MelissaLMRogers @TELUSsupport $39/m for Freedom mobile. Unlimited. Free calls to USA and Mexico and of course in Canada. I was with Telus and have never looked back

  • fweldon03
    wellie (@fweldon03) reported

    @MelissaLMRogers @TELUSsupport Try freedom mobile Telus is the worst possible choice for anything