Telus

Telus Outage

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours

The following chart shows the number of reports that we have received about Telus by time of day over the past 24 hours. An outage is determined when the number of reports are higher than the baseline, represented by the red line.

Telus Outage Chart 12/09/2022 01:20

The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems:

  • Internet 57.79% Internet
  • Phone 15.30% Phone
  • Wi-fi 11.71% Wi-fi
  • TV 6.84% TV
  • Total Blackout 4.29% Total Blackout
  • E-mail 4.07% E-mail

Live Outage Map

The most recent outage reports and issues originated from Vancouver, Surrey, Langford, Edmonton, Courtenay, Calgary, Cochrane, Victoria, Sidney, Toronto, Westmount, Windsor, Burnaby, Spruce Grove and Montréal.

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CanadaVancouver Internet
CanadaSurrey Internet
CanadaLangford Internet
CanadaEdmonton Internet
CanadaCourtenay Internet
CanadaVancouver Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Telus Issues Reports

Latest outage, problems and issue reports in social media:
  • KarterOlson97 Karter Olson (@KarterOlson97) reported

    @rodneyjj1981 @mikeystephens81 Telus is Terrible

  • ValueNotDeadYet ValueNotDeadYet (@ValueNotDeadYet) reported

    @SadBillAckman @thecashman22 Yes they will spin out Telus Health like they did TI and eventually with Telus Ag as well. Morneau deal was crap regardless and premium paid was insane. $T.TO Risk is Shawgers or RogShaw kicks them hard in 2024+ in the West while they are focused on side tricks…

  • NayZeus Nay zeus (@NayZeus) reported

    @Leah_Holiove @Shawhelp Telus contracts their help overseas. Not hating on international people but it’s their way of saving money instead of paying local wages. It also makes it a pain when you’re trying to reference something locally and they pretend they know what you’re referring to.

  • PekoesMom shoilgoil (@PekoesMom) reported

    @GlobalBC Telus prices are stupid high. Any angle to extract more money from us.

  • dkelland1 #TrudeauMustGo-Lynx (@dkelland1) reported

    @bcbluecon Never mind I just read the article. Basically the only thing Telus can't charge the fee on is home telephone services in certain smaller communities. So this ruling will affect very few people.

  • mischa198 Mischa (@mischa198) reported

    @Leah_Holiove @Shawhelp I ditched Shaw 5 years ago…with Telus..no issues and I’ve been with Telus mobility for 20 years and always amazing service…Shaw sucks

  • bcoversight BC Oversight (@bcoversight) reported

    @Leah_Holiove @Shawhelp Ditched Shaw, crappy customer service. Telus isn't that bad unless they have a major outage and then you can't get through to customer service.

  • Doug50187577 Doug (@Doug50187577) reported

    @tyronearts @theJagmeetSingh I have worked on 6 of 7 continents in telecommunications. I am fully aware of international network costs & rate plans. You forget about Telus & regional carriers with national coverage. Canada has far better rural coverage vs US. US competition is in major cities, rural is poor.

  • DanielSchwenk1 Daniel Schwenk (@DanielSchwenk1) reported

    Worst company of all time - @telusmobility @TELUS @TELUSsupport - I’ve been charged $100 extra and 3 times I’ve called (various times throughout the day) the wait time is always over an hour…brutal

  • kevinbrash Flow my tears, the crocodile said. (@kevinbrash) reported

    Hey @TELUS why no cell signal on Hwy 1 and Willingdon? You know, near the Telus building???

  • averyjbacon Avery Hallahan (@averyjbacon) reported

    @TELUS I have been trying to reach customer support for over a week and every time I try to get in contact with someone it says it’s closed. Please if someone could get back to me, that would be greatly appreciated

  • cndbassetmom corinnac23 (@cndbassetmom) reported

    A complaint.. I upgraded my son’s phone as a Christmas gift. via #telusmobility a day later, he gets a text thanking him for upgrading, and providing the instructions to back up and swap SIM. Thanks for ruining the surprise, #telus! …2

  • wanunited1 wanunited (@wanunited1) reported

    @hakimostudio @BFMradio proses evaluation tak telus, same issue will still happen. So appoinment of the Tender Comittee must be transparent.

  • BMadasHell Howard Beale (@BMadasHell) reported

    @CBCNews @TELUS You raised prices awhile ago due to gas price increases you said. Where is the reduction in prices now that gas is way down??? Just another cash grab from a greedy corporation. Your day is coming with the rest of your greedy lot.

  • BobMaillouxWRP Bob Mailloux (@BobMaillouxWRP) reported

    @bradleishman @TELUSsupport Lol, still bad eh Brad. Years ago I emailed the Telus CEO describing the horrible Customer Service I was receiving. He actually read it and a Sr. VP from Telus called me within the hour. You might want to try it...

  • bkscobbie Kara Scobbie 🇨🇦💊 (@bkscobbie) reported

    @nationalpost Hope they'll accept cheques! They can absorb the 1.5% cc charge. Telus makes money hand over fist. Stupid.

  • pierremichaud PierreMichaud (@pierremichaud) reported

    @CBCNews I left Telus a couple of weeks ago because of this. Went to Rogers with the three lines for my family. This is an inflationary grab. Never going back to Telus.

  • abhiketg Abhiket Gaurav (@abhiketg) reported

    @TELUS your customer care agents are liars. Do you guys even care about customers?

  • Noah4510 Noah45 (@Noah4510) reported

    @folklaur @theJagmeetSingh Telus shipped 12 000 jobs overseas. Meanwhile, Rogers is bringing their overseas jobs BACK. Want to support Canadian? Think red, think Rogers!

  • airwolf147 David Maandag (@airwolf147) reported

    @CKNW Anyone wonder why I’m no longer a Telus customer?

  • KokoJones79 Koko Jones (@KokoJones79) reported

    @CamRegier @TELUS It's almost always Bell/Mts here, I'vetold them a million times to never come back. But my kids are sick and screaming, I'm saying no and trying to close the door and he's still trying to sell me. Go away.

  • Duck_Triver Arthur Morgan (@Duck_Triver) reported

    @CKNW @TELUS better tread lightly. People are very fickle these days and with so much competition, nickel and diming loyal customer could be a costly endeavour.

  • brett_nixdorf Brett Nixdorf (@brett_nixdorf) reported

    @TELUS Telus adding an additional 1.5% in credit card fees to your already over-inflated, monopolized, penny-pinched phone bill. Canada's competition bureau needs to intervene and break up this monopoly. DO NOT support this company. BREAK THEM UP.

  • MalczewskiSaul Saul Malczewski (@MalczewskiSaul) reported

    @GlobalBC The richest bastards in BC get to charge more money.... **** u telus

  • JM_IMO JMM (@JM_IMO) reported

    @CRTCeng CRTC should not allow #telus to charge additional fee for credit card payment no matter what service. CRTC’s interest should be to look after public interest and it is totally against it.

  • Garfield0368 David Tam (@Garfield0368) reported

    @CKNW If not for the stupid land line, I will not even want to involve with @TELUS. We can not even get good service on internet at where we live because they never upgraded their boxes so we have been using @Shaw and their service has been excellent.

  • 13mgreen Mel Green (@13mgreen) reported

    @TELUSsupport Existing customer looking to upgrade 2 phones and add a third. What do I have to do to talk to someone. Been on hold for 40 mins. Plan B is call Roger's Bell and Telus at same time and give business to whomever answers first

  • adampatterson Adam Patterson 🇨🇦 (@adampatterson) reported

    Has anyone else recently signed up for Telus Mobile and was told you would get $200 credit per line only to not get that credit? Their support is nearly un-reachable... #yeg

  • kpeterson210 Lise 🖤💛 and ❤️💙🐶 (@kpeterson210) reported

    So I’ve been on hold with @TELUS @TELUSsupport for an hour now listening to their horrible music. This is the second time doing this just so that I can get my final bill, pay it and be done with them. Such poor customer service. Can’t find an email so I can do it that way. UGH!

  • greend01 dwgreen (@greend01) reported

    @Leah_Holiove @Shawhelp with Telus I have had good results by putting at @TELUSsupport when getting hardly any support on phone