Telus Outage Report
Why is my Telus service not working?
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (45%)
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Phone (30%)
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Wi-fi (9%)
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TV (6%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Calgary, New Westminster, Montréal, Whistler, Vancouver, Montmagny, Swift Current, Edmonton, Spruce Grove, Duncan, Kelowna, London, Ladysmith, Prince George and Toronto.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Internet | |
| New Westminster |
Phone | |
| Montréal |
||
| Whistler |
Internet | |
| Calgary |
Internet | |
| Vancouver |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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𝐇𝐄𝐋𝐎𝐒𝐏𝐇𝐄𝐑𝐄
(@HELOSPHEREmusic) reported
@TELUS if you even think about replying with some stupid generic apology, I’m cancelling my phone plan. I just want you to know how I feel about your service, that’s all.
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Kayla Katastrophe
(@Sky_Hiigh_) reported
Anyone else have issues with their data on @koodo ? Tired of paying for data when it hardly works. called Koodo for help and they suggested I switch to Telus 🙄 how is that helping your customers?!
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Clyde Do Something 🍁
(@ClydeDoSomethin) reported
@TELUS @TELUSsupport if you call me and hang up again, I'm cancelling my service with you. 3 times in the past month.
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𝐇𝐄𝐋𝐎𝐒𝐏𝐇𝐄𝐑𝐄
(@HELOSPHEREmusic) reported
@_fetusfilets_ @TELUS It’s ******* horrible dude!
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ExpectoPetroleum
(@GatorPetrol) reported
@totemsunrise @TELUS @TELUSsupport No problem at all. It’s barbaric to put you in danger over their mistakes and then force you to function on their schedule.
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Safety First
(@safety1222) reported
.@PublicMobile I don't need a robot for customer service. @TELUSsupport what's going on? You own Public mobile yet can't afford customer service. @TELUS wake up. I need reimbursement for 7 months charged on my cc without a sim card. #fraud
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🇨🇦 Bill H 🇨🇦
(@Bill_Henwood) reported
Just noticed @TELUS has Android smart watches. May be time to switch from @VirginPlus . Not sure why they insist on only offering 🍎watches when they sell Samsung phones. Poor sales plan.
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engineer hate account
(@_fetusfilets_) reported
@HELOSPHEREmusic @TELUS yeah its been dogshit awful these past few weeks idk whats going on
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izzy 🇺🇦
(@Iseabail90) reported
@TELUS Yeah "best customer service" isn't really a brag when the other two are just as **** as you are. Been waiting over a month for help with my phone that I bought from you.
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Geoff Berner
(@geoffberner) reported
@theJagmeetSingh Call the @bcndp then. They're handing it to Telus and other companies. You don't give a ****.
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𝐇𝐄𝐋𝐎𝐒𝐏𝐇𝐄𝐑𝐄
(@HELOSPHEREmusic) reported
@TELUS if you even think about reply some stupid generic apology, I’m cancelling my phone plan. I just want you to know how I feel about it
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Vee Champoux
(@SnodV) reported
people are super quick to sh*t on bad customer service - well I just went to @TELUS to upgrade 3 phones and the guy was so unbelievably good, quick, polite and all around just the kind of person you want to have serving you, so well done Telus Dude at Angrignon!
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Bruce Shearer
(@roystonbruce) reported
@CarolineWangMD @markroseman For thousands of us w/o an FD, the non fee service offered by Telus Health is our only option. I’ve had 2 contacts with the and am very satisfied. No chg to me. Would much prefer a FD, but ‘til then. Telus non-fee service it is. Don’t care about the review of the fee services.
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izzy 🇺🇦
(@Iseabail90) reported
@sbssuzanne @TELUS Not really much of a brag since there are only 3 companies and Telus has literally made me wait more than a month now to help with a broken phone. They've been ignoring me for over a week now.
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izzy 🇺🇦
(@Iseabail90) reported
@TELUS It's been a week since anyone has responded to my support requests. I haven't had a working phone in over a month
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Karl Petersen
(@KarlPet05584713) reported
@TELUSsupport Surrey, BC 5 days so far our apt floor. been without service and still telus can't get their act together. A tech came Saturday Sunday Tuesday and Thursday all said the same the Fibre line needs to be replaced and none came equipped to do it
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Scott Gaudet
(@GreatScott082) reported
@angrydadof5 @TELUS Let me know if there’s anything I can help with Jim/Wendy!!
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Karl Petersen
(@KarlPet05584713) reported
@TELUS @TELUSsupport Surrey, BC 5 days so far our apt floor. been without service and still telus can't get their act together. A tech came Saturday Sunday Tuesday and Thursday all said the same the Fibre line needs to be replaced and none came equipped to do it
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Doogl
(@doulaw) reported
@CBCNews @JustinTrudeau perhaps we should open the borders to true competition. This is as bad as the Bell Telus Rogers cell/internet fiasco which is broken too. OUTSIDE COMPETITION WILL FIX ALL THIS
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Waddles (METAFY in bio!)
(@WaddlesYoRHa) reported
@melon2h @playboikhxoz It was 60$ the cafe events have never gotten more than a hundred dollars. The only large pot was the Telus sponsored event where only 1st place got 100$
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ryan
(@ryancrooks1) reported
@TELUSsupport @IanSeggie @TELUSsupport if this is true I'll be leaving Telus also. What a terrible decision.
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izzy 🇺🇦
(@Iseabail90) reported
@pwbarron @TELUS I've literally been waiting a month for someone to look at my phone issue. This isn't a brag since there are only 3 networks and they all suck.
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Bobbi Menard
(@BobbiMenard) reported
@angrydadof5 @TELUS I said the same thing to @Shawhelp after 26 years this spring. A simple switch, with no solution for weeks.
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𝐇𝐄𝐋𝐎𝐒𝐏𝐇𝐄𝐑𝐄
(@HELOSPHEREmusic) reported
Hey @TELUS your cell network is ******* awful. I can’t load **** 90% of the time no matter where I am
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Carole
(@CBeaton1) reported
@WilecoyEggert If Telus would only close the damn call centres that keep calling me to tell me how they can save me money and just give me the savings as a happy surprise, that increase also wouldn’t be needed!
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dr. telus
(@DrTelus) reported
Interior health has apparently told their staff that they want to hire non union staff that they have to train on the job ( that's from a nurse I know) while telus is offering benefits packages for the ones who want to leave that stupid situation. They're creating a pipeline.
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izzy 🇺🇦
(@Iseabail90) reported
@TELUS @opensignal I've literally been waiting for you to respond to my support requests for over a week now
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Dr Caroline ****
(@CarolineWangMD) reported
@roystonbruce @markroseman Why are patients losing family doctors to Telus and UPCCs - follow the money. If BC citizens want to stop health system collapse, a result of the destruction of Family Medicine, the public needs to support funding for FPs to do longitudinal care as the foundation of primary care.
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bruh
(@canuckski17) reported
@TELUS @TELUSsupport why is my internet and tv not working?
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𝘂𝘀𝗲𝗳𝘂𝗹 𝗶𝗱𝗶𝗼𝗺 🟥❕🟥
(@mavart) reported
Update: apparently some amount was reduced off my bill but I won't know how much until next bill is received. The Telus "Loyalty Team" did a terrible job and ensuring my loyalty.