Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (59%)
• Phone (19%)
• Total Blackout (7%)
• Wi-fi (7%)
• E-mail (4%)
• TV (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Winnipeg, Surrey, Duncan, Edmonton, Toronto, Calgary, Langley, Grande Prairie, Vancouver, Brampton, Kamloops, Salmon Arm, Nanaimo, North Vancouver, and Montmagny.

City	Problem Type	Report Time
Winnipeg	Total Blackout	5 hours ago
Surrey	Internet	21 hours ago
Duncan	Phone	22 hours ago
Edmonton	Internet	22 hours ago
Toronto	Internet	1 day ago
Calgary	Internet	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Felonia VonPantsuit (@vonpantsuit) reported 3 minutes ago

  @VanRothnRoll @BrettBitches Life's gonna get tough when I ditch my email and my bank/facebook/x/telus can no longer 'send a code to my email' to complete my login, or send me my bill. I have fking passwords for a REASON!

• 
  kawstuh (@kawstuh) reported 5 minutes ago

  @Scriptehhh @TELUS This shits not real bro wouldn’t wish it on my worst enemy

• 
  Barbara Ellis (@bellis1994) reported 8 minutes ago

  @brianlilley @AirCanada Same with almost every large company now. Telus, banks, etc. The best part is that your call is taken from another country with an awful connection and speaking very little English.

• 
  zealot (@maplezealot) reported 8 minutes ago

  @JasonOnTheDrums Right, like the consumer cares about that ****. BlackBerry would still be alive. This who buy local non sense so hippies can feel good about where they buy their produce is stupid. Y’all probably bought $100 bucks on amazon this week. The point being, is if u can not produce it less than the competition. Its over. For the same reason Starlink is beating Telus, and SpaceX is growing. Buy local is a facad of foolishness that long term goes no where. Big box stores already won there.

• 
  Leo Seyerpa (@seyerpa) reported 9 minutes ago

  @smith_noreen @sarobertson_ His only work experience is a service rep for Telus. He only knows to call his manager - and unfortunately - he is the manager. Dude is lost.

• 
  Kevin Hedberg (@kedahed) reported 13 minutes ago

  Hey @telus what happened to channel 926 NFL Network? Not on the listings anymore.

• 
  Clare A (@Murphysmom67) reported 13 minutes ago

  Since I am unable to call u or text bc u mistakenly disconnected me, heres the situation. I switched to Cogeco & informed u on Jan 22/26. U gave me a disconnection date of Feb 17/26. I was fully paid up but after Feb 17 u continued to bill me & I stupidly paid bc of your threats a total of $291.33 which u now owe me. When I switched to Cogeco I was told they used Telus lines, thats why my phone still indicated u as the carrier. Cogeco told me Ì shouldnt still b paying u so I stopped. Now you've disconnected me so since Friday I've had no calls, text or data. On top of that you reported me to Equifax. U really expect me to pay u as well as Cogeco? Ur lucky I dont sue u. I should b activated on the network immediately. How about u check your data & my dates then reimburse what u owe me. @TELUS

• 
  Roger Loves Music (@MusicMan1730) reported 15 minutes ago

  Telus @TELUS @TELUSsupport What is the phone number to cancel my Home Service? I need to speak with someone to help explain to me why my bill went up $140

• 
  Twitchy Humorist Grit (@TwitchyGrit) reported 17 minutes ago

  @TELUS @mmabrey1 Absolutely losing my mind with TELUS right now. We have been completely without internet service for over 30 hours and counting. To make matters worse, the level of misinformation and runarounds from customer service has been completely unacceptable:

• 
  DividendBoomer (@BoomerDivvies) reported 20 minutes ago

  @rhum01 @TELUS It's mostly a signal of hate!

• 
  Jeff Galbraith 🇨🇦🤝🇺🇸 (@JeffG4Sovr8nty) reported 24 minutes ago

  What is it with Telus service agents??? English is not their first language!!! Condescending happiness!!

• 
  harry potter and the domestic assault allegations (@nikoncooldix) reported 24 minutes ago

  @DAKKADAKKA1 apple starts making their iphones in india and then everything gets leaked, crunchyroll uses telus security - which may be canadian but telus outsources all their customer service to india - and there's a huge crunchyroll data breach it's always ******* indians

• 
  BlueJays Addict Elnasri (@ElnasriAmin) reported 25 minutes ago

  @BlueJays @WendysCanada Stupid Telus didn't record the game

• 
  Glorious God (@GloriousGod01) reported 27 minutes ago

  REMOTE JOBS THAT REQUIRE NO EXPERIENCE OR DEGREE You do not need a university degree or years of experience to start earning in dollars online. These remote jobs are actively hiring beginners right now in 2026: 1. Customer Service Representative: answer customer enquiries via chat or email for international companies. No experience needed. Pay ranges from $15 to $25 per hour. - Apply on Jobright. ai, Working Solutions, and RemotePulse. 2. Data Entry Specialist: type and organize information into databases or spreadsheets. Basic typing speed of 50 words per minute is enough to get started. Pay ranges from $15 to $30 per hour. - Apply on FlexJobs, Upwork, and Kuubiik. 3. AI Data Annotator: review, rate, and label AI outputs to help companies train their models. No degree required, just clear thinking and good written English. Pay ranges from $40,000 to $55,000 per year. - Apply on Scale AI, Appen, Telus International, and Prolific. 4. Virtual Assistant: handle emails, schedule appointments, manage social media, and support business owners remotely. Pay ranges from $2,500 to $4,000 per month. - Apply on Upwork, Fiverr, and Belay. 5. Chat Support Operator: respond to customer messages in real time for international brands. No portfolio or degree needed. Pay ranges from $900 to $4,800 per month depending on hours and grade. - Apply on ChatQuip and LiveWorld. 6. Transcriptionist: listen to audio recordings and convert them to text. Pay ranges from $15 to $25 per hour. - Apply on Rev. com and TranscribeMe. 7. Online Tutor: teach subjects you are already good at to students in other countries. Pay ranges from $20 to $30 per hour. - Apply on Tutor. com, Preply, and iTalki. 8. Freelance Proofreader: read and correct written content for grammar and clarity errors. Pay starts at $18 per hour and grows with experience. - Apply on Upwork and ProofreadingServices. com. Where to find all of these jobs in one place: 1. FlexJobs (flexjobs. com), DailyRemote (dailyremote. com) 2. We Work Remotely (weworkremotely. com), and 3. RemoteOK (remoteok. com) all list hundreds of entry-level remote jobs updated daily. No degree. No office. No excuses. Above all, love God.

• 
  N2S (@Indig2S) reported 27 minutes ago

  @TELUSsupport absolute bullshit service. I’m done with Telus. Cancelling everything. Over a month & at least a dozen agents & 2 home visits to transfer an account. Was assured I could keep home phone number & keep email addresses. Account finally transferred & lost it all. 🖕🏼🖕🏼

• 
  krufrank (Cutting Edge Comics) (@krufrank) reported 28 minutes ago

  🎼 I hate Telus. I hate Telus. 🎶 I cannot express in words how much I hate Telus and their lack of customer service. 🎵 @TELUSsupport

• 
  Twitchy Humorist Grit (@TwitchyGrit) reported 31 minutes ago

  @TELUS @mmabrey1 We need a supervisor or a senior technician to look into our specific line immediately and resolve this. Who is going to take ownership of this ticket and fix our connection?

• 
  ⚡️₿ is Hope (@Hawkmo0n) reported 31 minutes ago

  @BoomerDivvies @TELUS Amen!! The duopoly situation that CRTC allowed with Rogers and Telus is one of the leading reasons they can get away with such horrific service.

• 
  Trader Joel 🇨🇦 (@Trader__Joel) reported 32 minutes ago

  @TELUS Yes, finally. It was very frustrating & felt like an invasion of privacy to answer all the questions + agent transfers simply to cancel an account that was at the end of its term. Every other utility allows you to do this online & it saves a lot of time, why not Telus?

• 
  Dave (@DavidC19760909) reported 36 minutes ago

  @TELUS @TELUSsupport Your customer service SUCKS! An hour waiting with no option for you to call me back? Watch me renew my contract now!

• 
  TELUS Support (@TELUSsupport) reported 41 minutes ago

  @big_fan2019 Are you connected to your home Wi-Fi when looking? If you're currently off your home Wi-Fi (on mobile data or another network), those live channels automatically hide in the app lineup. Due to content provider broadcast restrictions, live NFL Sunday Ticket channels (1501-1516) on the TELUS TV+ app are strictly locked to your TELUS Home Internet connection.

• 
  P.V. (@dynamicdojo1) reported 46 minutes ago

  @JustMeJamie64 @Rogers I just did the same with Telus they operate out of El Salvador and the Philippines. The service is fast and they are well trained. One guy had chickens in the background, but i wish they were operating in Canada.

• 
  B.R (@Blurrr_y) reported 47 minutes ago

  I swear whoever runs @TELUS must be complete morons. Ported 2 numbers to a competitor and then went to @TELUS to return the devices. They tell me I should have told them first I was porting to another service so they could ‘prepare’ my bill but since I didn’t it’s more difficult

• 
  NancyEB 🇨🇦🐾 (@Nance_EB) reported 49 minutes ago

  @Telus @Telussupport I’d like to report a serious error on your outage map. It’s LAKE ONTARIO. Please correct this egregious error. 🇨🇦 #LakeOntario #Canada

• 
  Parental Advisory (@Parental_OnX) reported 50 minutes ago

  Ok so no wifi/Internet at the new home until @TELUS can get someone in to do something with the line I guessM tech who came out said "the ends are different than the ones in Calgary" or something. It's weird too because can see about 20 neighbors ALL with Telus internet. This REALLY sucks and I hope doesn't take 2+ weeks 😢

• 
  Twitchy Humorist Grit (@TwitchyGrit) reported 53 minutes ago

  @TELUS @mmabrey1 No one is helping us, and no one is taking accountability. I work from home and have completely lost a full day of work because of this outage and your team’s conflicting information.

• 
  SB (@swtyfrmthntrnt) reported 54 minutes ago

  And Telus is mailing me to call them and come back. Lemme see how I can get this down to $40 for 120gb + roaming 🤭

• 
  Carson (@CarsonTalkMoney) reported 56 minutes ago

  @BoomerDivvies @TELUS Is that a cell phone provider? I have never heard of them

• 
  DividendBoomer (@BoomerDivvies) reported 57 minutes ago

  @TELUS $T.TO I hate your company. Truly. Been a business customer for decades just to be treated like ****. Dealing with an issue, a serious mistake on YOUR part, has been gruelling and terrible. The incompetence from your side is inexcusable. Your departments don’t talk to each other leading me to coordinate everything. Hopefully I’ll be able to file a complaint against you with regulators. And you also have a cell tower on our site for which you’re currently asking for a lease extension. That’s gonna cost you big time.

• 
  Clayton (@phinx404) reported 1 hour ago

  @RSHFarms @TELUS @TELUSsupport Can trade you 5g/5g+ with full bars that gives you no internet errors everyday. No matter if iPhone or android