Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (28%)
• Wi-fi (8%)
• Total Blackout (7%)
• TV (5%)
• E-mail (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Calgary, Edmonton, Toronto, Vancouver, Red Deer, Toronto county, Guelph, Anmore, Montmagny, Winnipeg, Steinbach, Fort McMurray, Markham, Grande Prairie, and Rocanville.

City	Problem Type	Report Time
Calgary	Internet	2 hours ago
Edmonton	Internet	5 hours ago
Toronto	Wi-fi	13 hours ago
Vancouver	Internet	2 days ago
Vancouver	Total Blackout	2 days ago
Red Deer	Wi-fi	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Salty Cracker 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇨🇦🤍 (@4lt4cOn) reported 6 minutes ago

  @yyzsportsmedia @Rogers I listen to am 660 every morning on my drive to work. You suck…canceling my phone service and going with @TELUS

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  भव्य खनेजा (@bhavykhaneja) reported 8 minutes ago

  @TELUS The service was canceled 3 months ago and i got charged with $6.78 and got no refund of $15.68 the account have no number this is ridiculous.

• 
  Devon Cornwallis (@CornwallisDevon) reported 9 minutes ago

  @TELUS @TELUSsupport is asking for a driver's license and pin that were set up in the 90's before they'll cancel service and say there's no way around it, wtaf? All this for a client moved overseas and not able to use the service! They'll take money for no service!

• 
  millennialinvestor (@millennialinv16) reported 13 minutes ago

  @raygaurca I've never seen anyone hold over 500k of Telus. Not sure whether the be impressed or concerned 🤔

• 
  Johan N. (@rk8215) reported 13 minutes ago

  BREAKING: $AMPG CEO CONFIRMS THAT TELUS $40M LOI IS ALREADY EXCEEDED BY $5-7 MILLION. NEW ORDERS AND ANNOUNCEMENTS COMING! This is the single most bullish news from the Maxim Group event. This is bigger than confirmation of the $GOOGL and $AMZN being customers. No question about it. First of all, CEO Fawad Maqbool confirmed in a recent Maxim Group event that the relationship with Telus is now direct, meaning there is no reseller between them and Telus eating the margins. About HALF of the 40 million dollar LOI has ALREADY BEEN DELIVERED. On top of that, $AMPG has received 5 to 7 million dollars in orders in ADDITION to the original LOI. They are currently shipping orders EVERY DAY! CEO Maqbool also confirmed that more announcements will be coming soon: "We are a direct supplier to them. In fact, they (Telus) now come to us for their newer product development. They want more and more configurations that they from us beside of we've already delivered to them. That gives us a lot of credibility: more orders and new configurations, which we'll be announcing." Think what this means: Most LOIs never convert to orders. In this case the LOI has been already EXCEEDED with multiple millions of dollars. This explains very bullish commentary from management in previous earnings call. It also explains why ATM was cancelled and stock buyback program announced. We have CEO on tape, saying that orders and announcements are coming. Market is sleeping on $AMPG and this is the very beauty of FinX. Retail has finally chance to front run institutional money.

• 
  Albertan AF (@AlbertanAFk) reported 16 minutes ago

  @lesterbenz Yes they’re fine. Telus towers / same coverage. More of a self service kind of company.

• 
  vacey (@v4ceyy) reported 17 minutes ago

  @TELUS PLEASE fix your stupid internet

• 
  ChinoAleman (@chinoalemano) reported 20 minutes ago

  JUST IN: American 5G is among the WORST in the world for AI, according to Ookla. And FDD radios, like the ones $AMPG sells to Telus $T.TO, are the key. Out of 22 countries studied, the US ranks DEAD LAST in the share of throughput it gives to the uplink, and 20th in latency. That matters because AI services (multimodal AI, AR glasses, real-time apps) are uplink-hungry. They push data UP: video, voice, sensor streams. And US networks are sitting below the thresholds AI needs. Why is the US so far behind? Ookla is specific: the country leans too heavily on TDD spectrum and lacks enough FDD lowband to complement it. The networks with consistent uplink (the Nordics, UK, Australia) combine TDD midband WITH FDD. The US doesn't. Read that again. The diagnosis is literally: America needs more FDD in the mix. Now connect it to AMPG. On the Tier-1 carrier deployment we've discussed, AMPG supplies the FDD mid-band radios. Two of the five radios per sector, in the exact band Ookla says US networks are missing. So the logic writes itself. If the US wants 5G that's actually ready for the AI era, Ookla says it needs network investment and more FDD. That's capex. And capex on FDD radios is precisely the buildout AMPG sells into. And this lines up with everything else pointing the same way: the $66B TELUS plan, the FY2027 defense spend, the sovereignty push, the AI-RAN validation. More American network investment, in the exact areas AMPG serves. The diagnosis (US needs FDD and network investment for AI) points straight at AMPG's lane. America's 5G isn't ready for AI. Fixing it means building more of exactly what AMPG makes. This is not financial advice. Do your own research. I'm long $AMPG.

• 
  Jayem 🇨🇦 (@LXXIIpercent) reported 22 minutes ago

  Not good when you walk into a @TELUS authorized repair shop, tell them the issues & before they even see the phone their first question is "is it the Galaxy S26?" @SamsungMobile just released this phone a few months ago & it's already known to repair shops to have issues 🤦

• 
  don't chew with your mouth open (@kFaNsUpAfLy) reported 22 minutes ago

  @TELUS I was told by tech support that its a known issue that some Samsung devices cannot receive calls and the only way to bypass this until @SamsungMobile comes up with a fix in an update is to force LTE not 5G

• 
  p (@SkeeterIRL) reported 23 minutes ago

  Mad how every cork gay is friends with every other cork gay and if you didn't work at Apple or Eli Lilly or Telus you're never going to be friends with any of them.

• 
  megans lover girl 🇵🇸 SEEING ARIANA GRANDE!!! (@huhynjnlvr) reported 27 minutes ago

  telus is genuinely the worst phone company out there

• 
  Cody J Bechard (III) (@nighthawwk91) reported 32 minutes ago

  Hey @TELUS what's up with my service lately? (Or lack thereof, I guess) located in Tilbury Ontario

• 
  Dutty Boukman (@originaljcl) reported 37 minutes ago

  Telus' network is just sooooo bad.

• 
  Joey Hansen (@joeydhansen) reported 39 minutes ago

  @tylerpaduraru @Prominent_Bryan @TELUSsupport Have had to deal with their customer service and tech support a couple of times in the last year and it's been absolute trash. A few years ago, I thought Telus had good customer service. Outsourcing it to AI has made it terrible.

• 
  RicoSuarez (@ric_tulli) reported 39 minutes ago

  @BobWeeksTSN No issues with telus

• 
  An X-istentialist Reformicon Russian T-Rex Bot (@ZiCu1952) reported 41 minutes ago

  @TELUSsupport This morning I received a call through Telus Mobility labelled Potential Fraud. Out of curiosity, I answered it. The problem Telus, or whoever screens calls, has is that the caller was Rebel News. It was not fraudulent;shocked by this treatment of Rebel News.

• 
  🇨🇦🌻🤔🌈 (@MgtmMoisan) reported 42 minutes ago

  @wyattd09 @TELUS @Rogers Good luck. Since having Optuc installed, I've had nothing but trouble. Getting support takes days out of your life.

• 
  John Iosifov ✨💥 Ender Turing | AiCMO (@johniosifov) reported 43 minutes ago

  TELUS Digital ran 90,000 simulations training contact center agents with ElevenLabs voice AI. Result: 20% faster onboarding. Early signs of lower turnover. Then they deployed an ElevenAgents voice agent to proactively call newly activated internet customers in their first 90 days. Outcome: customers who got the proactive call were less than half as likely to cancel within 30 days. Let me translate that into a number most contact center leaders will recognize. If you're running a telco with 100,000 new activations per quarter and a 15% 30-day churn rate — that's 15,000 customers churning before they even form a habit. Cut that rate in half with a proactive voice AI call and you're retaining 7,500 additional customers per quarter. At $50/month average revenue per customer over a 24-month average lifecycle, that's $9M in preserved revenue per quarter from a single proactive AI workflow. This is the number that shifts the conversation from "AI pilot" to "AI mandate." Three things are worth noting about the TELUS/ElevenLabs model: **1. They kept humans in the loop for complexity.** ElevenAgents handle high-volume routine calls and route complex or sensitive issues to human agents — who receive better-qualified interactions. The human workload improves in quality, not just quantity. **2. The agent training use case is often bigger than the customer-facing use case.** 90,000 simulations means new hires have practiced situations they might not encounter in their first 6 months of calls. That preparation is invisible on a dashboard but shows up in first-call resolution and escalation rates. **3. TELUS Digital is now a preferred implementation partner, not just a customer.** That's a distribution signal. Enterprise contact center operators trust vendors who can show they've operationalized the technology themselves. At Ender Turing we track enterprise CX deployments closely. The pattern from the last 12 months is clear: the organizations getting results aren't running bigger pilots. They're moving production workloads incrementally — starting with high-volume, low-variance use cases like proactive onboarding calls — and building from that baseline. 90,000 training simulations. 50% churn reduction. These aren't beta numbers. They're the new competitive baseline. If your team is still in the "exploring voice AI" phase, that baseline just moved.

• 
  James S. (@Nucks1968) reported 47 minutes ago

  @DarshanVancity @BCLionsDen @Rogers 🇨🇦💪totally disagree .. sitting at the tip Van Isle , no issues with my Telus at all , could even get Rogers/Shaw , I just pay my bill & see / listen or call anytime ,anywhere/

• 
  michael abbadie (@thom7002) reported 48 minutes ago

  @McnuggetPeople @Rogers NO OFFENCE BUT YOUR BELL DID SAME ****. MAYBE ASK TELUS TO GET INVOLVED

• 
  oddity (@Pr0_0ddity) reported 49 minutes ago

  @MyHockeyBurner @Sportsnet650 telus sucks *** with customer support and their servers get fucky real fast just as a heads up :,)

• 
  judy y (@Averyflash) reported 52 minutes ago

  @JasJohalBC Is Brent Chapman operating a boiler room out of the constituency office? I didn’t even know Telus bills could get that high. Is he on a constant vacation somewhere and those are roaming charges? Maybe some high flyer can break this down for us.

• 
  e - Settle Down Now (@settledown69) reported 55 minutes ago

  @GradySas @TELUS should step in here and open up these broadcasts with the same staff and prove why they're the telecom service of the West. Rogers Shaw is dead to me.

• 
  ChinoAleman (@chinoalemano) reported 55 minutes ago

  The most overlooked part of the Maxim interview isn't Telus $T.TO ordering more than expected and wanting more and more configs. It's what Fawad said about SCALING. Because he casually answered the number one bear question about $AMPG. And almost nobody noticed it. THE BEAR QUESTION. "How does a company that counted ~47 employees in its last annual report deliver Tier-1 carrier volumes?" Fair question. Every micro-cap hardware story lives or dies on it. Now listen to the CEO answer it, unprompted. THE MATH HE VOLUNTEERED. "You're talking about tens of thousands of radios that are going to be used by any single MNO at a time". That's his own sizing of ONE carrier win. Thousands of radios per month or per year. He's not scared of that number. He designed the company around it. THE MODEL. LNAs and defense-grade radios: designed and built in the US. Commercial radio volume: contract manufacturers, structured so AMPG can, his words, "scale up when the demand goes high, and we can scale down when the demand goes low". And the punchline, verbatim: "we don't create a tremendous amount of overhead, and we're cost-effective enough to provide a very large quantity in relatively little time". Translation: capacity is RENTED, not owned. No factories to build before the revenue shows up. No factory overhead bleeding through down-cycles. POs land, capacity scales up. POs pause, costs scale down. The giants carry factories through winters. AMPG carries designs. THE SECOND SCALING LAYER almost everyone missed. Every MNO runs different spectrum. That used to be the moat protecting incumbents: a custom radio per carrier, years per win. AMPG spent its R&D budget killing that moat: "Each MNO has a different frequency... but the beauty of our product is that it's configurable". And then the sentence that IS the thesis: "As soon as that adoption happens, it's just going to spread". One carrier win isn't a contract. It's a template. THE THIRD LAYER: where this goes. Asset-light capacity + revenue scaling = operating leverage. The CEO connected the dots himself: "Revenue has been increasing. Next stage is profitability". That's not hopium sequencing. That's the mechanical consequence of the model, if the revenue holds. AND IT'S ALREADY BEEN STRESS-TESTED. This isn't a whiteboard. This model has already put 2,000+ radios into a Tier-1 network. It's shipping daily against orders that EXCEED the $40M LOI. And it absorbed a real shock this year: war-related logistics interruptions, disclosed by the CEO himself. Status: back on track. A capacity model that survives a war disruption during its first scaling year got tested by reality, not by PowerPoint. Everyone watched the Telus reveal. The quiet part was the CEO explaining how a micro-cap absorbs a Tier-1's demand without building a single factory. Market cap: micro. Capacity: elastic. That's not an accident. That's the design. Not financial advice. I'm long $AMPG. DYOR. 📡

• 
  Darren Gudmundson (@BrianOakely) reported 56 minutes ago

  @CTVToronto and they borrow Billions of dollars in our names, give it Bell, Rogers, Telus, etc., just to build more slop that will NEVER deliver Artificial Intelligence. Sickening. Served up by our own god-damned government!

• 
  Kelly (@AlbertanKelly) reported 56 minutes ago

  Ironically, I am lucky my Telus phone plan has a lot of data so I can mobile hot spot for a few days withough insane charges. I had one major issue with Shaw in 15 years, since they were bought by Rogers, several.

• 
  Lauri (@Lauri40681301) reported 57 minutes ago

  Did Telus internet just go down? We were watching the soccer game & nothing now

• 
  Birdy. (@thirtyspace) reported 59 minutes ago

  @Snaplandscaping @mattsekeres @TELUS Ha. They offshore to China and India. Good luck with that. Never trust corporations.

• 
  Cody (@OMFCody) reported 1 hour ago

  @kimbabcock @TELUS @TELUSsupport Issue a stop payment through your bank