Telus Outage Report
Why is my Telus service not working?
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
-
Internet (45%)
-
Phone (30%)
-
Wi-fi (10%)
-
TV (6%)
-
E-mail (5%)
-
Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Whistler, Calgary, Vancouver, Montmagny, Swift Current, Edmonton, Spruce Grove, Duncan, Kelowna, London, Ladysmith, Prince George, Toronto, Morinville and Montréal.
| City | Problem Type | Report Time |
|---|---|---|
 Whistler |
Internet | |
| Calgary |
Internet | |
| Vancouver |
Wi-fi | |
| Vancouver |
Total Blackout | |
| Montmagny |
Wi-fi | |
| Calgary |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
-
Ailton Correia
(@Ailton_Correia) reported
@TELUSsupport Hi there! I realized that using my telus internet the Twitter doesn’t load my timeline or even allows me to access the Twitter website. It started today. Is there any issue happening?
-
🇨🇦Stephanie🇨🇦🌿💨
(@deJager420) reported
@thecareyWo Okay, So it is a Telus issue,.
-
goldenboy
(@gulzarnanda) reported
@jkmnew twitter wasn’t working on the Telus network all day
-
Perry Masonry
(@maximumperry) reported
@TELUS fix your freekin Twitter problem already...
-
Liv.
(@HOliviaTheShort) reported
So actually, the only way that I can access Twitter right now is through a VPN. Apparently, it's a Telus service provider issue and I just so happen to have Telus. Of course. Not that it matters much because I haven't been here a lot, but I wonder how long it's going to stay.
-
jacob new
(@jkmnew) reported
@gulzarnanda I have both Telus internet at home and Public Mobile (on the Telus network) 😑
-
Susie Edmonton Gal
(@GalSusie) reported
What is the problem with Twitter today. @TELUSsupport not even sure if you’ll get this tweet. It’s been on and off all day for TELUS customers. Truth please. #yeg
-
Handkerchief Dynasty Podcast
(@HandkerchiefDy1) reported
@kevole @SproutCan Telus issue apparently
-
🇨🇦Stephanie🇨🇦🌿💨
(@deJager420) reported
@jeff_thegreat1 Have you only been accessing your wifi? Both my cell and internet are Telus and I couldn’t get either to work. Was seeing reports it may be a Telus issue.
-
Mitch
(@mitchsbecray) reported
@itlooksreal It’s been broken on Wi-Fi all day but fine on cell signal. Like Telus home has blocked it or something
-
Kathryn Orr
(@kcorr54) reported
@telus fix twitter.
-
Shannon
(@ShanMcElroy) reported
@RileyinAlberta @TamSammer Wish I knew about the Telus issue hours ago - then I would have stayed “on the phone” too !
-
Jaded but Vaccinated
(@jadedlove71) reported
@yeggirl27 Telus people were down most of the day.
-
mommabear4life
(@SpechtNicki) reported
@North_Resists I’m with Telus having issues all day. What do I do with VPN?
-
#Resist United Clown Posse🇨🇦
(@jlhaslip) reported
Using Telus in YEG and having connection issues with poor response times. Is anyone else having the same problem or just me? #telus #yeg @TELUS
-
Squishy 🔞
(@squishy_slipper) reported
@z3ttaiRy0uwuiki Apparently it was a specifically western-Canadian Telus specific issue. Seems to work now though.
-
Steven D Rowe
(@stevendrowe) reported
Reading that #TwitterDown in #Canada is related to #Telus @TELUSsupport only, which would make sense since I can access it via VPN at any location. @Twitter say there is no problem their end. Others reporting this to Telus but haven’t seen any positive responses yet.
-
Sweet Georgia 🍑🏒⛳️👩👧👦♓️
(@SweetGeorgia_77) reported
@HandkerchiefDy1 @duke_garry Is it? I have Telus. So Telus issue not twitter?
-
Kathryn Orr
(@kcorr54) reported
@BunAuntie @Twitter No, my apologies, my initial post wasn't clear. I just discovered that Twitter on telus has been iffy all day long. I think in Vancouver and Edmonton, so that has been the problem. Always love your comments.
-
erin⁷
(@dearhkai) reported
so twitter is down for me because of telus. ITS BEEN MORE THAN 6 HOURS @TELUSsupport
-
Mongolian Ben
(@SteveB09904942) reported
Going to drop my ADT security system now that Telus bought them. Service is now as bad as everything else at Telus. Can't imagine having a break in and being on hold for half an hour when I call in.Been on hold for about 20 mins so far ..on a service issue. The worst!
-
Norma Jane
(@jspackma) reported
@cougsta i believe it was a problem with telus and twitter servers. folks on shaw didn’t have problems. trying to get any info from @TELUSsupport was hopeless.
-
Frozendiva29
(@Frozendiva29) reported
@MichaelZanette No idea. Website didn't work on my iPad or computer. It was down in a lot of places. Maybe a Telus issue?
-
Carey
(@thecareyWo) reported
@deJager420 Mine was down too. It was a Telus issue !
-
J O
(@jpoblues) reported
@itlooksreal I have Telus and it's been bad all day on WiFi for me too. No issues on data, but I'm with Rogers
-
Becka
(@thechewbecka) reported
@brockscrocs From what I've read, it sure seems like it. People using Telus wifi can switch to their phone on a different provider & have no issues. Mine hasn't been working on my phone or laptop & both use Telus. Until now.
-
Marc Novakowski
(@marcn) reported
@ryr12r @TELUSsupport @TELUS Wow, that sucks. I have never used it, but Staples has a business center with offices and wifi. Might be worth looking into...
-
Ariel Seraphic
(@ariel_seraphic) reported
Get an email from @TELUS saying you don't need to phone in to renew your discount? Get ready for a big surprise in your bill! And expect to lose most of a day on hold to get the problem fixed!
-
Handkerchief Dynasty Podcast
(@HandkerchiefDy1) reported
@Lets_getgoing25 Telus issue
-
teslainvernon
(@teslainvernon) reported
@ryr12r @TELUSsupport @TELUS Oh that sucks. 🙁