Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (48%)
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Phone (27%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Toronto, Calgary, Vancouver, Montréal, Grande Prairie, Edmonton, Wetaskiwin, Maple Ridge, Nanaimo, Laval, Surrey, Montmagny, Langley, Victoria and Queen Charlotte.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Phone | |
| Calgary |
Internet | |
| Toronto |
Phone | |
| Vancouver |
Wi-fi | |
| Montréal |
Internet | |
| Grande Prairie |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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D
(@8701denise) reported
@sweaterhag @cougsta Telus customer here. Twitter wouldn’t load for most of the day.
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Rodolfo Yoshii
(@RodolfoYoshii) reported
@ryr12r @TELUSsupport @TELUS Gosh. That totally reinforces my "pessimistic view" that those processes are broken.
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ᑕℍЯᎥᔕ Ᏸ⚙УᎠ
(@Tammy12Step) reported
@RogersHelps again why am I paying you a arm and a leg for service that’s aweful and super slow I’m thinking time to move to @telus
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sam ✩ 🎨⚔️ team cyberpunk 💿
(@ectodog) reported
@sharksndonuts i think it was a telus issue anyway??? based on the comments i saw on one of those “down detector” sites which were all from people in western canada and mentioning Telus shdhdhdndm
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LMH
(@exzim) reported
@TheRealElaschuk @PaulCha94025901 @TELUSsupport I have been having Telus issues for 4 days
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West Coast Lass
(@Liv_F) reported
Is this up? Is this down? Is Telus still miffed at Twitter? Or the reverse? Have I been ejected from the matrix? (I might be okay with that last one, actually.) Testing...
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Comrade 💎 ✋
(@aleksic) reported
@JoelTeeling @TELUS In mt neighborhood it's the opposite. Shaw is down all the time and more expensive.
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Telefragged by Urianger
(@KiRA_PNW) reported
I love Telus having people sit on hold for 6 hours just to tell them they'll fix their internet in a few days when they get around to it
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maggie wilson
(@MaggieGranny) reported
@DougAlder Do you have telus? I had the same problem.
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Greg Michaels
(@kootscrutinizer) reported
@DougAlder I had the same issue yesterday on Telus cellular. I was basically unable to do anything on Twitter from 8:00 to 17:00. At home I got very slow response on Telus wifi router. Today it stutters.
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Token Canadian 🤟
(@jnarai) reported
@koodo @TELUSsupport @TELUS She keeps berating me and asking me questions, rather than placing me on hold and consulting her support team. The line is live, I hear her typing, she hears me.
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Illuminatima
(@illuminatima) reported
@bestgirlyazy Are you on Telus? Apparently they specifically have Twitter issues right now. You should be able to browse through data or VPN.
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Aqua @ playing neo twewy
(@aquasyreni) reported
Ok heads up, so apparently Telus is having issues and that’s why my phone has been like… not working lately lmao. I can’t get online or send texts half the time, so if I’m hard to get ahold of until that’s sorted, that’s why
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andy
(@andy_yeg) reported
@41Distillery @PaulCha94025901 Apparently it was a Telus issue yesterday
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Rodolfo Yoshii
(@RodolfoYoshii) reported
@ryr12r @TELUSsupport @TELUS Aargh too bad. Sorry to hear that. I'm super OCD with these kind of things. I tend to never trust those processes (and clerks behind the process) and need to double or triple check.
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Joel Teeling
(@JoelTeeling) reported
My @TELUS internet isn’t working (which isn’t uncommon) and when I call technical support, it’s closed. When I was with Shaw, they offered 24 support, not to mention, my service was rarely down. I regret ever switching my internet to TELUS.
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Rebecca 🏳️⚧️🏳️🌈
(@LauraYLWtrans) reported
@TELUSsupport So I open an account last year. I set up Internet Home and Telephone services. And yet somehow my email service is under a different Telus account! Not sure how that works ! Then we have to basically give a blood sample for authorization and security purposes...
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Claire
(@c1aireify) reported
Hi @TELUS thank you so much for disabling our optik account 2 weeks early before our move. It’s so nice to come home to a house with zero internet, zero cable, and no customer service to help us until the morning.
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truthteller
(@xyz57576262) reported
@miket136 i wondered that too but i am on slow speed and telus f@cks up and barely gives me one bar at least once on slow speed.
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Eclips3
(@RL_Eclips3) reported
Played in the @TELUS Cup yesterday with a couple of cracked players and we got 5th overall, beating even a couple RLRS teams along the way. Definitely going to keep the grind up, but willing $250 each ain't that bad :)
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Calgary RASC
(@CalgaryRASC) reported
@Neil_Zee I had all sorts of trouble today, but like another respondent, I was using my TELUS home wifi for my phone
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Davey Wiggers
(@DaveyWiggersAB) reported
@JoelTeeling @TELUS If you're a Costco member, look into Primus. Its backbone is on Shaw, but with Telus style customer service. Difference is, you can at least reach them 24/7
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Jackie Seidel PhD
(@JackieSeidel1) reported
@c1aireify When I’ve called customer service for help with something unrelated, & they start talking about Babylon, I’ve told them to stop talking or I’ll cancel all Telus services. They told me they have to give the pitch. I said I don’t care, stop giving it or I’ll cancel. They stopped.😡
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Brandie Harrop
(@BrandieHarrop) reported
@middle_over @strathconian We have tried xplornet, mcsnet, Telus, bell, Syban, and others that are no longer around. Part of the issue is they over sell the tower taking on more clients than the tower can service. Resulting in crap service for everyone. Crap service that they are charging $150/month for.
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rachel
(@deboceans) reported
@xtinaapplegate are u on telus? the internet said maybe it was telus and twitter having issues
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Zemiki💙Comms FULL💜
(@Zemiki) reported
@vephriel Do you have Telus internet? I had this issue as well until I turned the wifi on my phone off and used a VPN on my desktop. downdetector . ca has a lot of comments of Telus users in Western Canada having the same issue.
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L’Angelo Misterioso 🖖🤙🤪🎸💉💉
(@5351135z) reported
@North_Resists I looked around a bit yesterday and this morning, but couldn't find anything about telus issues yesterday, and I use telus on both phone and home, but only had issues with twitter, so tough to say. /2
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Danny Levinson
(@DannyPicolina) reported
@Neil_Zee Seems it was down for telus/koodo users in western Canada. Using a VPN was a workaround.
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🌿ｋ𝒾𝔪βεгℓ𝕐 𝐩є𝕥є𝐫ｓ🍊#NoStanForTrudeau
(@savoirfaire_2) reported
@Crof Telus wi-fi network & JUST specifically the *Twitter App* was inaccessible between 4am-8PM -- What were they "tweeking" I wonder?🤔🤨
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Telefragged by Urianger
(@KiRA_PNW) reported
And this is after landowners swapped to Telus less than 2 weeks ago, so even brand new customers can't get service from them