Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (27%)
• Total Blackout (8%)
• Wi-fi (8%)
• TV (5%)
• E-mail (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Grande Prairie, Edmonton, Edson, Vancouver, Cambridge, Calgary, Montréal, Mississauga, Sechelt, La Prairie, Toronto, Duncan, Beaumont, Red Deer, and Toronto county.

City	Problem Type	Report Time
Grande Prairie	Internet	20 hours ago
Edmonton	Internet	1 day ago
Edson	Total Blackout	1 day ago
Vancouver	Total Blackout	2 days ago
Cambridge	Phone	3 days ago
Calgary	Phone	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mark Burge (@markeburge) reported 3 minutes ago

  Me: I can’t access the internet and it’s clear the modem is the issue- there have been no physical changes of where the router has been for the past five years and it’s worked fine and it stopped randomly at 9pm on a Wednesday. Telus: we’re going to waste an hour on the phone

• 
  Sandie🇨🇦 (@Sandie23456) reported 6 minutes ago

  @genocidalgirl Yes. I get promotional calls from Rogers, Telus etc. often from some Indian with their stupid accent to which my reply is always “I only do business with Canadians”. They hang up on my every time. I’m far meaner with the Indian fraud/scam calls.

• 
  Alexander (@AlexfromBabylon) reported 9 minutes ago

  @Clayton37808570 Regarding conviction of MNO’s this is too simplistic. You have multiple buckets: Early die hards > AT&T, Vodafone, Bell, Rakuten, TIM These MNO’s basically co-engineered the Spacemobile solution. STC was late, but commited 1 billion of revenue as Saudi sovereign solution so I think they also fall in this bucket. Late followers that evaluated both in detail with non public roadmap for Starlink and AST Spacemobile and chose AST > Verizon, Telus, Orange, Telefonica, Axian. Next you have a big bucket of optionality ****’s like you indicate, but that bucket is under heavy pressure to make a choice. Maximum optionality is a nice buzz word, but in reality they have to chose between an architecture that is competing with them, versus one that is supporting them. On paper a strong line up, but Starlink and Amazon will be competing systems. Equatys, Iridium niche constellations not optimized fot consumer broadband. So if you wat a friendly solution there is only one choice. Deutsche Telekom is the study case of my thesis.

• 
  RdizLe922 (@totalrange7) reported 11 minutes ago

  @HubbyWifeshubby @labourtoleisure @67Dodge Why would you even invest in Telus they are a horrible telecom company there products and rates aren’t competitive at all

• 
  Johan N. (@rk8215) reported 15 minutes ago

  This is probably one of the most de-risking press releases from $AMPG to date. Why? $4M came from Telus, but the most important part is that $2M came from somewhere else. This means Amplitech has another customer placing multi-million dollar orders. Is this $AMZN, $IBM, Fujitsu Spain, or someone else? We will know soon. What makes this even better is that the $4M from Telus sits on top of the $5 to $7M that Fawad mentioned in the June interview. That means Telus has already exceeded the LOI with $9 to $11M. Customer concentration risk just got de-risked. So bullish! 🔥🚀

• 
  Alex (@AlexBC997) reported 15 minutes ago

  @brettdrc Telus was never admired. Not that I remember.

• 
  Laura Lee (@lauralee050) reported 16 minutes ago

  @AreOhEssEyeEe You should hear what I tell these pieces of **** when they call my house scamming and pretending to be from Telus, Amazon, Paypal. ***** bastards. Fkng TRASH

• 
  ROCKETMAN (@GenXHockey) reported 17 minutes ago

  @CanadasLeafs @Rogers Rogers is the worst. Swapped to Telus again... much better this time around.

• 
  Del (@FullScopeWelds) reported 19 minutes ago

  @VanIsleInvestor @TELUS They are AWFUL! I should have sold my shares when I cancelled. I decided not to be emotional. It cost me money...

• 
  Wired (@1776_Enjoyer) reported 19 minutes ago

  @VanIsleInvestor @TELUS Hey @TELUS I am a customer, but I've blocked all of your numbers for spam calling me everyday from employees who sound like they're in Mumbai. Embarrassment of a company

• 
  trade•ish. (@MayneOnMars) reported 21 minutes ago

  accidentally paid my phone bill twice. 🙄 watch TELUS act like they’re processing a mortgage application just to give me my own money back. I’m already dreading tomorrow’s customer care call.

• 
  Redbeard (@Southpontiac) reported 23 minutes ago

  @soro77 @Rogers @TELUS Lol Telus is no better just left them for Rogers because their service was so terrible.

• 
  n (@CheleNik) reported 23 minutes ago

  @VanIsleInvestor @TELUS When I called @TELUSsupport to help fix my. Optik tv issue they said leave a number and we'll call you back and then the hung up before I could leave a number for the 2nd time.

• 
  Dammy (@OlatunjiAyokan2) reported 31 minutes ago

  🚨 TELUS is paying for your selfies! A new Face Deduplication Collection project is now open. 💰 $0.55 per accepted image 📸 Submit 20–24 selfies to qualify for payment 🌍 Remote You'll be asked to upload: ✅ Current neutral selfies ✅ Selfies with different head poses ✅ Older photos from your gallery (to help AI understand facial aging) 💡 Tip: Submit around 30 images to improve your chances of having at least 20 accepted after quality review. 🔗 The application link is in the comment section.

• 
  LET GO Habs (@habby44) reported 32 minutes ago

  Man @TELUS sucks for cable or internet trying to get answers on why your bill jumped $50 for no changes. They are like the friend you lent a $100 and can’t get a hold of!!!!

• 
  Top 1.9% in Retweets on X (@GMAN0444) reported 34 minutes ago

  So it sounds like Telus and possibly other carriers want to start charging a extra fee for better signal during peak times. Charging us for the cell service we should already be getting.

• 
  🇨🇦Rupee D (@AR_Vancouver) reported 34 minutes ago

  @Kuljeet123r @Rogers Telus is answer. Try it and you won’t regret. They have best Fiber internet and best customer service.

• 
  suke (@sukekhosa) reported 39 minutes ago

  @mikey_rakkar @TELUS Terrible, getting calls from agents in India who don’t even speak proper English.

• 
  Aaron 🇺🇦 🇨🇦🇲🇽 (@AaronYVR) reported 39 minutes ago

  @FanMontanaro It's worse. I pay for OneSoccer in my Telus subscription, and they didn't have the game. And even tough I've already paid thru Telus, I need a separate login and subscription on their website.

• 
  Banancial (@Banancial) reported 41 minutes ago

  $TU — Dividend investors in TU just got peeled. TELUS announced a brutal 55% dividend cut to $0.1875/quarter, coinciding with a $2.1 billion non-cash impairment at TELUS Digital. This drove a $1.8 billion net loss for Q2. This wasn't a minor tweak; it's a clear signal of deeper operational challenges, especially within their digital segment, following a Q1 dividend growth pause and a 52% net income drop in May. The drastic dividend reset aims to deleverage the balance sheet, targeting 3.0x net debt/EBITDA by end-2028 from 3.5x currently. This move is expected to save $2.7 billion cumulatively through 2028, with the DRIP discount ending October 1st to further reduce dilution. Full-year guidance was slashed across the board: service revenue now flat to -2%, Adjusted EBITDA -2% to -4%, and free cash flow around $1.8 billion. This magnitude of impairment and guidance cut will rattle income-focused portfolios. We're watching for concrete asset monetization updates and progress on their leverage target. We peel the news before it peels you. Source & full breakdown: Wiseek (link in bio)

• 
  Johan N. (@rk8215) reported 42 minutes ago

  @wliang is bullish on $AMPG and for a very good reason. Apart of partnership with $NVDA, they have the most insane customer base for $140M market cap: $AMZN, $IBM, NASA, Nvidia, Google + pretty much all the defense primes and US goverment. Amplitech has exposure to O-RAN, AI-RAN, Defense, Space, Satcom and quantum computing. Just to give you few reasons why I like Amplitech: 1. Over $118M in signed LOIs converting to POs 2. Gross margins 33% → 48% in one year 3. Guiding over $50M revenue FY26, only 2.4x forward P/S 4. 10M stock buyback authorized, ATM killed 5. Supplies Telus $66B network buildout 6. Only American O-RAN-certified 64T64R radio 7. Only US maker of 4K cryo LNAs for quantum 8. Only US-listed O-RAN pure play 9. C-UAS and defense pipeline forming 10. Member of AI-RAN Alliance

• 
  the 小さい kaiju //HOODLUM on SPOTIFY➡️ (@cannaKAIJU) reported 42 minutes ago

  @TELUS Support team is supposed to be coming out today, but the service was supposed to be activated last Thursday and I’ve ate through my phone data to compensate :(

• 
  Duke the Crusader (@Sithlor01286450) reported 44 minutes ago

  @Latin2077 @TELUSsupport I can confirm the My Telus App is also down. Could be some sort of maintenance but idk.

• 
  Kini Surrco | Dividend data (@kinisurrco) reported 45 minutes ago

  @CDInewsletter Really appreciate the thoughtful reply and coming from you, it carries weight. I ran both Quebecor and Cogeco through the algorithm just now. And I am happy to see that your instincts mostly checkout :) : $QBR-B: 🟢 OPTIMAL | Quality 85, Opportunity 80. P/FFO 8.7x, ND/EBITDA 2.9x, 11.8% dividend CAGR. The model loves this one - Quality 85 is significantly higher than BCE (57) or Telus (58). The 2.2% yield is light, but total shareholder yield is 3.79% with buybacks. $CCA: 🟠 CAUTION | Quality 45, Opportunity 70. Yield 6.38%, P/FFO 1.5x. The $2.2B impairment on the U.S. segment (Breezeline) is flagged as a permanent structural problem, not temporary. The algorithm sees the value but doesn't trust the moat. The BCE management trust point is well taken. "The dividend is safe" → 42% cut a year later is exactly the kind of credibility gap no quantitative model captures. I should probably add some version of this. Thanks again 🇨🇦

• 
  bran (@brndntlrnlsn) reported 47 minutes ago

  @telus can you fix the cell phone reception in Windermere, Edmonton PLEASE 🙏

• 
  Katie Rago (@Bossmanrago) reported 48 minutes ago

  @TELUSsupport between July 28 and today Aug 5 l have spoke to at least 8-9 Telus agents to resolve a problem . I've had agents diarize to call me back as follow up ... nothing. Any other business working like this would be bankrupt. Telus is the worst provider choice !!!

• 
  Nickspirit (@Nickspirit4) reported 51 minutes ago

  @onesoccer Since you no longer are showing CMNT on Telus one soccer I’ll be sure to cancel that station

• 
  Grandmaster of the London Fog (@JThornglass) reported 52 minutes ago

  Need to see Telus share price down another 95%

• 
  子非鱼（图片来自爱德华.琼斯素描） (@Gabriel66345738) reported 52 minutes ago

  @TELUSsupport He said no idea. Probably it is the cable which I use it to connect device and Model. I know he is wrong because I always use cable with no such issue before. Telus does not follow up.

• 
  Alex Maclean (@canmaclean42) reported 52 minutes ago

  @TaraArmstrongBC The bean counters and Wildfire operations are married but sleep in different rooms. The ministry is actually one of the poorer agencies of the government and sort of like the US marines there is rarely all the equipment and personell one wants but generally people are gung ho and will always make do. There are some internal skirmishes and rivalries like contract vs ministry firefighters, or between crews but generally it's friendly and all in all BC has one of the most professional and world class wildfire suppression systems. I can say that because I've been doing it for 10 years and have worked with firefighters from a dozen countries and half the provinces and territories. When it comes to finances it's a different world. For example some idiot thought it would be a great idea for Telus (the phone company) to do the ministries payroll, a universally hated arrangement by crews. After all on a slow year there are a thousand firefighters sitting around on base or doing make work projects on the governments dime. Why bother with additional funding, it doesn't buy votes. On a hot year one does what can be done with resources available until a state of emergency is declared and then the money rolls in and the millions flow. Probably costing considerably more than if sufficient crews and equipment were allocated in the first place. I'm not in management but the solution is probably in training and maintaining an additional 1000 ministry firefighters, expansion of the Para program, a few additional air assets and properly funding the type 2 and type 3 contract resources instead of a chronic loss of professional firefighters leaving the profession because there is no work or incentive to stay on a slow year. On a forest management perspective perhaps allowing green belts (natural fire breaks) to grow instead of spraying glyphosate (dries out the forest) for profit, or hiring enough Rangers to police the logging companies to get them to actually stay in line and manage the forests the way they pretend they do. Current logging practice drops water tables. But that's a conversation nobody wants to have