Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (49%)
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Phone (26%)
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Wi-fi (9%)
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TV (7%)
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Total Blackout (5%)
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E-mail (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Queen Charlotte, Montmagny, Edmonton, Toronto, Vancouver, Orillia, Sechelt, St. Thomas, Surrey, Burnaby, Brampton, Summerland, Westerose, Calgary and Montréal.
| City | Problem Type | Report Time |
|---|---|---|
 Queen Charlotte |
Internet | |
| Montmagny |
||
| Edmonton |
TV | |
| Toronto |
Internet | |
| Vancouver |
||
| Montmagny |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Latoya
(@_LatoyaKellie_) reported
@koodo I just signed up with you and I'm already pissed by the lack of customer service. Going back to @TELUS
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Amanda
(@Amanda76398797) reported
@TELUSsupport It says I can’t pay bills from the security app. So I go to My Telus, it says no account linked. I go through the steps to link my account, it’s successful. I try to login and it says no linked account. Then I go in circles. I also have 2 account numbers but I only have security
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Shannon Fuller
(@shannonrfuller) reported
@TELUS your TV service sucks. Who knew someone could do worse than Shaw. Reboots just like the 80’s #servicefail #howhardcancablebe
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Jodie
(@jp_forthew) reported
@accordingtomio @TELUS How awful, and I'm sure not a unique experience, sadly. 😖
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Mizz👠🇨🇦
(@MizzyII) reported
@TELUSsupport I’ve tried everything. A tech support reset it. Didn’t work. Had another incomplete download. I have had to convince Telus to send a tech out to check the lines. Now they’re threatening to charge me 🤬 you can’t solve it over the phone, what’s the alternative 🤨
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nato down
(@7Nato780) reported
@rennavate My stupid Telus cable feed cut out **** sakes I missed it 😭
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SirLeprechaunRabbit®️™️🍀🐰
(@leprchaunrabbit) reported
Kodoo is part of @TELUS I wish I did not switch services; the automated service of Kodoo is useless. I have a simple question: that has wasted almost 2hrs of my time. @TELUSsupport if you can help, please do! Will I continue to get text billing? Or annoying emails?
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Vir Androprepe 白左 2SLGBTQQIABBIMP+ ally
(@androprepe) reported
@VancouverSun @TELUS Great stuff. My daughter has been struggling with body issues lately. She is worried that her penis takes away from her femininity and she's been bullied for her changeroom erections. I'm glad she has somewhere to go for support.
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Aɳɠҽʅιʂʂα Uɳƚαʅαɳ 𓆉
(@claygirlcan) reported
@TELUSsupport @TELUS Internet has been buggy lately; I'm in Edmonton. Is this issue not resolved yet? I need connection for work & home life. Please advise & fix.
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Darlene Kersten-Sharkey
(@grannyk666) reported
@FrancineCompton @TELUS Where is the support. This cannot be tolerated. Horrendous discriminatory treatment of an Indigenous Women.
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Emerson Baxter
(@Ampersand_TO) reported
@RogersHelps @Rogers Waiting for my contract to runout to switch to @Telus. Rogers no support for Samsung LTE watches is a deal breaker. Stop being Apple fanboys. I've been with rogers almost 16 years.
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Darcian Morin
(@DarcianM) reported
@TELUS @TELUSsupport kinda hard to do that when I can't talk to anyone. Very disappointed, especially considering the service has worked great since installation. 2/2
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Betty Sanderson 🇨🇦 (New Dawn Woman)
(@Beautiful_Betz) reported
@FrancineCompton @koodo @TELUS File a human rights complaint.
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ash
(@ashleey_w) reported
@TELUS @TELUSsupport there’s been a service outage since yesterday what’s happening?!
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Ross Roy 🇨🇦
(@originalroyboy) reported
Hey @TELUS @TELUSsupport It’s been days of repeatedly losing our TV / internet signal and we’re tired of it. We won’t be paying our bill for this month unless it’s significantly reduced to reflect the level of service. Get it fixed!
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Isobel 🇨🇦 #BeKind ..if nothing else 🥰
(@Benligh1) reported
@dawndawnw @caitrionambalfe I get Crave through Telus and I guess there isn't a "search"!! Like Netflix has. These damn things are always complicated!!
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B
(@BrendanLLM) reported
@neecye Bell didn't comment yet but I'm sure they were waiting on Rogers to decide lol Telus looks like the worst one right now
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Shelley Cook
(@ShelleyACook) reported
@FrancineCompton This is so awful. I am so sorry this happened to you. I hope @TELUS responds to this. @TELUSsupport
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Tamjams.
(@Tamjammyy) reported
My phone bill being +400$ the biggest ******* rip off ever. **** you, telus
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Eaton Hamilton
(@eatonhamilton) reported
If you have Telus Health on your phone, delete it. This is how they privatize us. Refuse to use the service. I believe a specialist used it without me knowing what the interface was part of. #BCNDPPrivatizingMedicine
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$bender....451 (137)
(@LayerBead) reported
I'm done with your companies bullshit... Will never deal with a telus/koodo/adt or any affiliated company again if I can help it... I will also spread the word how awful your service is.. thanks for nothing.
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MRJSelbie
(@MrjSelbie) reported
@rwesthead She’s quite sharp to be able to read the subtlety of the situation surrounding Hockey Canada. It only took the loss of Nike, BNS, Tim Horton’s, Telus, Esso, Canadian Tire, a damning Angus Ried poll from April and denouncement from the PM for her to realize maybe things are bad.
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$bender....451 (137)
(@LayerBead) reported
@ADT your company is awful since telus took over .. 7 years I've been with you... I set an appointment for today between 8-9am two weeks ago, this morning no one showed up so I called in and was told that I was lying and there was no technician scheduled....
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B
(@BrendanLLM) reported
Telus is really the only ******* company to add the credit card surcharge so far lol Rogers and LCBO said they're not
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kevin
(@kevodonnell69) reported
@TELUSsupport @Telus Why are you so ****? I have to use my data if I actually want decent internet at home. 5 phone calls over the last few weeks and still not sorted. So tired of this crappy service.
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***~Sarah~***
(@SarKeo21) reported
@TELUS @TELUSsupport I am getting sooo frustrated with my cell service! It drops from 3 bars to 1 while on a call, while I am not moving and the line gets all quiet and almost staticky. This has been going on for days! My contract is almost up and my patience is almost gone!
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Dale Dreffs
(@DaleDreffs) reported
@DocMcConks @dr_oona @DrRFernandez I understand your frustration, but please understand that without Telus Health I would be like the kid left standing in a game of musical chairs. Think there are many people like me. Hope there is a solution in my lifetime.
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J D
(@Shajamod) reported
@TELUS @TELUSsupport how is it acceptable to be on hold for 1 hour and 36 minutes today to speak to customer service about a billing issue? Disappointing to say the least. I’ll be looking elsewhere… $1800 per year x 10 years!
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FrancineCompton
(@FrancineCompton) reported
from
Winnipeg, Manitoba
I felt mistreated from the moment I got there but didn’t say anything. I asked if I was at the right place to pick up my phone. I had the email pulled up and my phone in my hand (I never hand my phone to people unless asked). Matt L took my phone out of my hand wo asking. @TELUS
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Matthew (Pfizer’ed x3) Vaughan
(@matt_vaughan) reported
@TELUS we will be cancelling our cell phone service with you in regards to the credit card fees you are imposing. Your fight should be with the CC companies not the end user.