Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (25%)
• Wi-fi (12%)
• Total Blackout (5%)
• TV (5%)
• E-mail (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Montréal, Vernon, Salmon Arm, Edmonton, Dawson Creek, Camrose, Brossard, Innisfail, Vancouver, Calgary, Surrey, Parksville, Nanaimo, Victoria, and Dauphin.

City	Problem Type	Report Time
Montréal	Wi-fi	11 hours ago
Vernon	Internet	20 hours ago
Salmon Arm	Phone	24 hours ago
Edmonton	Wi-fi	2 days ago
Dawson Creek	Wi-fi	2 days ago
Camrose	Phone	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Gobo Fraggle (@Gobo_Fraggle) reported 7 minutes ago

  @TELUSsupport I am in PEI currently and keep getting an H18 error when I try to call a particular number. My wife is also on Telus mobility and has the same problem

• 
  Name (@Puckluck81) reported 9 minutes ago

  @TELUSsupport @TELUS my refund has been on going for 15 days. You promised a call back in 48 hours 72 hours ago. Of this is customer service I think @Rogers might have several new customers.

• 
  Lincoln Ho | Yegventures | 何令恒 🇻🇦🇨🇦🇭🇰 (@yegventures) reported 11 minutes ago

  @Social_Moi @TELUSsupport My suspicion is maybe you called mobility support instead of home support, since TELUS doesn't have home service (except for their City Place contract) in Ontario.

• 
  Tennis Girl 🎾 (@Nole_fan_girl) reported 11 minutes ago

  Hey @TELUSsupport not having a number that people can call or a live human on chat is beyond pathetic for 2026 and the prices you charge your customers. @TELUS used to be known for great customer service but now it's nothing but a never ending circle of chat and messages.

• 
  Tosca Houston 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇮🇹 (@Tosca58861695) reported 13 minutes ago

  @MelissaLMRogers @metaloid311 @TELUSsupport Yes its full on robbery. Especially Telus. Rogers is very bad too always inching up the billings.

• 
  Paula the swiftie mom🩷.TAYRONTON5 (@irishdancergirl) reported 13 minutes ago

  Why is it so hard to speak to a human at @TELUS @TELUSsupport . How does a business not have a customer support phone number listed on their website . So frustrated . Just want to cancel my services now. So annoyed !!!!

• 
  Nav from the True North 🇨🇦 🇨🇦 🇨🇦 🇨🇦 (@navednoorani) reported 13 minutes ago

  @TELUS Just checked w Xfinity - I get 116 channels and recording along w fast internet. Better value than what I'm getting from @telus for being a loyal customer. if I dont hear back within the next 24 hrs with an acceptable solution, i'll cancel my service.

• 
  Tierneymisu (@the_ref14) reported 16 minutes ago

  @wongkarwasian $35 for 100gb canada-us-mexico with public mobile (Telus network) They exist and it's easier then ever to find a deal. People just like pissing money away

• 
  InAllThySonsCommand (@AllCommand) reported 22 minutes ago

  @UnkleHack69 I pay $22.54 a month in Ontario with Fongo. Canadian company who I support. Rogers, bell, and telus are all thieves.

• 
  Ayodeji Prime (@Djaymania) reported 26 minutes ago

  @Highteaspeaks @Bell Koodo is under Telus. Telus, Rogers and Bell are the 3 big players. I use Telus, wife uses Koodo. No issues over the last 18 months

• 
  OurWorldInColor (@Kidar182) reported 29 minutes ago

  @BackstageInfamy @DimitrisSoudas You guys just love to make **** up. Inventing laws that don't exist. We're entitled to our % there is no debate and it's a huge % due to our young population. We've already paid for a study done by Telus and Lifelabs you can google it. @grok telus lifelabs alberta cpp exit study explain with links.

• 
  TELUS Support (@TELUSsupport) reported 36 minutes ago

  @bshynk Sorry you feel this way Barney, did you need any help with your TELUS services?

• 
  Meggster 🇨🇦 (@BcMeggster) reported 37 minutes ago

  @VanCityVice You think our Hydro bills will be going down once Telus sucks the life out of it for an A.I. data center? They announced stupidity. We don't nee China's system at all.

• 
  Darnell S (@DarnellS83747) reported 40 minutes ago

  @hussien_th62406 @TELUS The absolute worst !

• 
  Bubba Love's Bubbles (@BrianWa51721128) reported 41 minutes ago

  @Blackbird3311 @TELUSsupport @TELUS Optic Service is pathetic. We're switching providers

• 
  Conservatives…Real Madrid...Lagos…in that order (@sanchezperez47) reported 42 minutes ago

  Telus is about to lose a customer o!

• 
  🇨🇦 Mike 🇨🇦 (@sportster05xlx) reported 44 minutes ago

  @EastEndJoe Telus. Sold me a RIM Blackberry Storm with a 15 day return if I didn't like it. Refused to take it back. Paid out the contract. Never again. Anyone who knows about the Storm understands.

• 
  Marqee (@Marquis86069666) reported 45 minutes ago

  @ryan_weal @UnkleHack69 I know, I built their networks for 30yrs. I was the head Tech. Publics another washed down VS. Telus pretending it's not a part of a monopoly. I built every technology that came along. 5G is here to control everything you own. I hate this sht now.

• 
  Ethan (@hockeyethan4) reported 45 minutes ago

  @ChicomVassalCan @VanIsleInvestor agreed but i would like for there to be more competition to drive prices down. telus rogers etc do **** while literally being a monopoly. total joke

• 
  Dtw🇨🇦 (@DerekWilliams82) reported 46 minutes ago

  @GlobalBC I’m going to water my lawn/plants & wash my car. If BC gives Telus the ok to steal our water for a data centre. Then I can water my lawn. Water levels can’t be that bad if they allow companies to steal it. **** these restrictions!

• 
  Beth Martel FM Agronomy🏴󠁧󠁢󠁷󠁬󠁳󠁿🇨🇦🌾 (@bmartelag) reported 47 minutes ago

  @field2fieldag @Bell_MTSHelps @Bell_MTS Maybe its your sign to to get off your phone 🤷 also Telus sucks there to always has!

• 
  Jason (@IntSpaceJason) reported 48 minutes ago

  Having stayed in several places on my trip through BC and the Telus cell coverage has been absolutely terrible everywhere... Nanaimo, Ladysmith, Chilliwack, Courtney.

• 
  Anne (@anelame) reported 50 minutes ago

  @RogersHelps Shaw legacy client. Need a technician to assess and repair broken phone line. Chat booted me out after 3h wait saying as Shaw customer they couldn’t help (even though I access through Shaw link). poor experience and paying for a broken service now. Telus may be best

• 
  Jason Thegreat (@Jason7hegreat) reported 53 minutes ago

  @Martyupnorth This is the whole reason I went with Telus a few years ago. Rogers kept increasing my bill by a significant amount every 6 months or so. Promotion ended, they say. I signed a contract, there was no promotion given. They fix the bill. 6 Months Later...

• 
  Dexter.eth (@RishabG61584484) reported 57 minutes ago

  @canadiancailin You’re sitting in a small town in Canada, using Rogers, Fido, or Telus internet to search Wikipedia about an incident, then acting like you know better than your own government and elected representatives, while accusing others of fake outrage and crying.

• 
  Jan 🇨🇦🇺🇦💙🧡 (@jnbella) reported 57 minutes ago

  @Social_Moi @TELUS I have internet 75 and with promotion I pay 65 a month. My contract ends next year but I’ll shopping around before it ends. You literally have to threaten to cancel services to even get a decent discount or price. We are so limited to our options which sucks.

• 
  BS Detector (@allliesonyou) reported 58 minutes ago

  @UnkleHack69 Cell is cheaper here than the US. Look around. I pay $35 for CAN, US and Mexico. More data than I'd ever use. Based on the Telus network. Public Mobile.

• 
  Tennis Girl 🎾 (@Nole_fan_girl) reported 58 minutes ago

  Not to mention that @TELUSsupport called me back only to put me on hold to go find a technician. What is the point of making me enter all my info in the chat and waiting for a callback. This is a #customerservice fail Is support from @TELUS something I'll need a day off for?

• 
  Chris Ryan (@Watchdog_MP) reported 60 minutes ago

  📱 Starting June 12, CRTC says no more activation fees, plan modification fees, or most early cancellation fees. Let’s see how long it takes them to comply with this… Spoiler: They won’t. Bell, Rogers, Telus and the rest will just hike base monthly rates, push harder on device contracts to keep cancellation fees alive, and invent shiny new “admin” or “service” fees with different names. Same game. Different rules. Regulating junk fees is cute. Breaking up the oligopoly and letting real competition in is what actually lowers prices for Canadians. How creative do you think they’ll get? Drop your predictions below. #cdnpoli #CRTC #Telecom

• 
  Alisa 🖤💛💕 (@Blackbird3311) reported 1 hour ago

  @TELUSsupport @TELUS how long does a customer need to wait on line for the next available team member? I think an hour is way too long! Do better