Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (57%)
• Phone (22%)
• Wi-fi (8%)
• Total Blackout (6%)
• TV (4%)
• E-mail (3%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Edmonton, Calgary, Surrey, Grande Prairie, Vancouver, Salmon Arm, Nanaimo, North Vancouver, Montmagny, Winnipeg, L'Épiphanie, Duncan, Guelph, Brampton, and Mississauga.

City	Problem Type	Report Time
Edmonton	Internet	40 minutes ago
Calgary	Internet	2 hours ago
Calgary	Wi-fi	23 hours ago
Surrey	Internet	23 hours ago
Edmonton	Internet	1 day ago
Grande Prairie	Internet	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Glorious God (@GloriousGod01) reported 5 minutes ago

  REMOTE JOBS THAT REQUIRE NO EXPERIENCE OR DEGREE You do not need a university degree or years of experience to start earning in dollars online. These remote jobs are actively hiring beginners right now in 2026: 1. Customer Service Representative: answer customer enquiries via chat or email for international companies. No experience needed. Pay ranges from $15 to $25 per hour. - Apply on Jobright. ai, Working Solutions, and RemotePulse. 2. Data Entry Specialist: type and organize information into databases or spreadsheets. Basic typing speed of 50 words per minute is enough to get started. Pay ranges from $15 to $30 per hour. - Apply on FlexJobs, Upwork, and Kuubiik. 3. AI Data Annotator: review, rate, and label AI outputs to help companies train their models. No degree required, just clear thinking and good written English. Pay ranges from $40,000 to $55,000 per year. - Apply on Scale AI, Appen, Telus International, and Prolific. 4. Virtual Assistant: handle emails, schedule appointments, manage social media, and support business owners remotely. Pay ranges from $2,500 to $4,000 per month. - Apply on Upwork, Fiverr, and Belay. 5. Chat Support Operator: respond to customer messages in real time for international brands. No portfolio or degree needed. Pay ranges from $900 to $4,800 per month depending on hours and grade. - Apply on ChatQuip and LiveWorld. 6. Transcriptionist: listen to audio recordings and convert them to text. Pay ranges from $15 to $25 per hour. - Apply on Rev. com and TranscribeMe. 7. Online Tutor: teach subjects you are already good at to students in other countries. Pay ranges from $20 to $30 per hour. - Apply on Tutor. com, Preply, and iTalki. 8. Freelance Proofreader: read and correct written content for grammar and clarity errors. Pay starts at $18 per hour and grows with experience. - Apply on Upwork and ProofreadingServices. com. Where to find all of these jobs in one place: 1. FlexJobs (flexjobs. com), DailyRemote (dailyremote. com) 2. We Work Remotely (weworkremotely. com), and 3. RemoteOK (remoteok. com) all list hundreds of entry-level remote jobs updated daily. No degree. No office. No excuses. Above all, love God.

• 
  Bryan Clarke (@CoastalClarkey) reported 6 minutes ago

  Haven’t had a family doctor for over five years now. 🇨🇦 Try to sign up with some online company called Maple: sure no problem, take all my info….then they hit you with “join for $85 / mth.” Try sign up with Telus MyHealth: sure no problem, take all your info…no appointments available. Checked three months out. Canadian health care is so bad. Our BC government runs >$10B deficit, yet outcomes are simply terrible. Luckily, I live near Washington USA. Maybe I’ll just get a doctor down there to finally see how expensive it really is (or is not).

• 
  Brine (@foolonthehill) reported 7 minutes ago

  @MPelletierCIO @TELUS is so badly run. I went months dealing with them installing fiber to my door and when it was finally time to light it up, a rep came to the door asking for my ID to run a hard credit check. Hard pass on that for a monthly subscription. So I am not a Telus customer.

• 
  G (@GDMK26) reported 7 minutes ago

  @TELUSsupport Having an alarm issue. I call the Telus Security phone number 855-255-8828 and they say there is an hour wait and no one called any of our call back numbers. BTW, the burglar won't stick around for an hour. Is your Securty system fully broken? Good grief.

• 
  DividendBoomer (@BoomerDivvies) reported 9 minutes ago

  @cyberlander_ @TELUS No, I use shaw at home for internet. This is for our business lines and internet where the problems are occurring. They fcked up our transition from copper to fibre optic, which they asked for, and now I'm dealing with their incompetence.

• 
  czar (@saurfey) reported 13 minutes ago

  @TELUSsupport @TELUS When I saw my current plan on your website, it was advertised as $45 for 5G+ Select 175 Canada-US-Mexico (up to 2Gbps), but when I signed up and ported my number from Public Mobile, I would get billed $55 instead. Why is that the case? Help please.

• 
  sarah (@trainsgirl) reported 15 minutes ago

  @RainGloaming @miaaowing I never manage to make it work but Telus still lets buy things off Google Play by adding it to your phone bill.

• 
  Bon (@bon_muses) reported 16 minutes ago

  .@TELUS 👋 You took $$ out of my account today for a service I cancelled a month ago that was dealt with by the so-called “escalation team.” You charged me for a service and equipment I do not have. This is after I called in yesterday to stop this AGAIN @CRTCeng #fraud #BC #liar

• 
  Brian 🇨🇦 🇺🇸 (@meinherz7777) reported 18 minutes ago

  @Frid45 Yea buy some Canadian Tire? Or if you're able buy Bombardier Challenger Jet. Support Cameco by getting your very own ton of Uranium. Better yet sign up for a 2 year cell plan with Telus, wont work in Europe but who cares if it means helping 'elbows up' idiots with their ridiculous virtuous posts

• 
  Diversity Workshop, CCIP™ 🔨 (@minnysan) reported 20 minutes ago

  @MurrayManera @EPCOR @TELUS 311 won't do ****. My opinion is merely based on years of direct experience.

• 
  Sir Pepito Bismol, Earl of Blackstool (@anbayanyay) reported 24 minutes ago

  @ElizaLilly19 @TELUS A Telus customer ****** assistant? Hrmmmm.

• 
  Kevin Lamacraft (@lammy9661) reported 24 minutes ago

  @islandviewag Oh I know it - dropped Bell like a bad habit and went with Telus many years ago… marginally better coverage and a good plan for when you skip off US towers while along the St. Lawrence River…. We have abysmal and expensive cell coverage in this country….

• 
  Jeff Galbraith 🇨🇦🤝🇺🇸 (@JeffG4Sovr8nty) reported 27 minutes ago

  What is it with Telus service agents??? English is not their first language!!! Condescending happiness!!

• 
  Diversity Workshop, CCIP™ 🔨 (@minnysan) reported 30 minutes ago

  @TELUS It's now late Friday afternoon. I still don't have a landline. Since the guy who showed up yesterday, who didn't repair the problem, no one has even contacted me. The cable in the alley is still hanging down where it fell. How much more of MY TIME are you going to waste?

• 
  Carey Bolam (@CareyBolam) reported 32 minutes ago

  @TELUS Are you sure? I got an "Improve your Telus Service ..." about the call I received asking me to rate the CSR's performance

• 
  LamedBet (@LamedBet) reported 32 minutes ago

  @VoteCanadaCom I can see Telus hiring browns to go door to door with guns ordering you to buy their service or else. That tracks perfectly with their sense of corporate business ethic and general moral disposition of those in charge of the company.

• 
  Unacceptable Andrew Scheelar (@andrewscheelar) reported 35 minutes ago

  @govt_corrupt Signed up to new internet provider after Rogers made Shaw turn to **** and it was included in the price. They're just giving cable away now (really it's just a Telus locked android box and "cable" and internet are the same physical wire and digital signals now anyway, it's all the same now) But if it cost anything we wouldn't have gotten it.

• 
  Carson (@CarsonTalkMoney) reported 41 minutes ago

  @BoomerDivvies @TELUS Is that a cell phone provider? I have never heard of them

• 
  jay X (@JasonI_X) reported 41 minutes ago

  @MarioNawfal Ontario government: Industry dominance — Groceries: Top 4-5 chains control ~72-80% market share, fueling high food prices (up 30% in 5 years, highest G7 food inflation). Telecom: Big Three (Bell/Rogers/Telus) hold 80-90% wireless market, high bills. Car insurance: Elevated rates in many provinces. • Real estate — Foreign buyer ban extended to Jan 2027, but past offshore/domestic investor activity inflated prices; housing remains unaffordable. • Private colleges — “Diploma mills” exploit international students with misleading promises, poor quality; crackdowns ongoing amid permit caps. • Tax overload — Paycheque deductions, GST/HST on buys, property taxes, embedded in utilities/fuel/bills, plus annual filings — heavy multi-level burden. Other pressures: Soaring cost of living (groceries/utilities/housing), long healthcare waits, big bank fees, productivity stagnation, wage insecurity despite data debates.

• 
  NancyEB 🇨🇦🐾 (@Nance_EB) reported 42 minutes ago

  @Telus @Telussupport I’d like to report a serious error on your outage map. It’s LAKE ONTARIO. Please correct this egregious error. 🇨🇦 #LakeOntario #Canada

• 
  Raven (@Sharisraven) reported 43 minutes ago

  @TELUS Yes, but the roosters didn't have a solution. Are there any humans that can help?

• 
  Twitchy Humorist Grit (@TwitchyGrit) reported 48 minutes ago

  @TELUS @mmabrey1 We need a supervisor or a senior technician to look into our specific line immediately and resolve this. Who is going to take ownership of this ticket and fix our connection?

• 
  f u (@v38128) reported 48 minutes ago

  @ATurneer54354 @elevatereport @unfilteredwkels U are delusional. Go argue with the telus ai chatbot and beg to meet with a higher up over $3. Ur not important u sound poor and your clearly stupid

• 
  Clayton (@phinx404) reported 51 minutes ago

  @TELUS We all sitting eating out and 5g or 5g+ and shows no internet. Have to switch to lte. Wtf am I paying for that 5g doesn’t work.

• 
  Mandy 🇨🇦 (@Mandy9421925313) reported 52 minutes ago

  @VoteCanadaCom This is why I refuse to go with Telus. After asking to be on the do not call list I still get constant calls and people at my door. If I want your service, I will come to you. Harrassment equals no business for you.

• 
  hungryhippo (@hungryhippo256) reported 53 minutes ago

  @accfanto @LauraBabcock Check the Telus outage map. There's others like infrastructure Ontario.

• 
  🏆Crosby87 #BELIEVE (@Crosby87hfxfan) reported 53 minutes ago

  @TELUS I would like for someone to actually respond to address the issues. I still did not hear back from Alejandro after I responded to his initial questions.

• 
  SpellsSoBad (@NoGrammer) reported 55 minutes ago

  @conorsvan1 If you have Telus internet that's on you for being an idiot.

• 
  Ghost In The Payroll (@teendontmiss) reported 58 minutes ago

  Use the adspower antidetect browser to help you navigate these sites effectively Handshake Al ($30-$125/hr) Alignerr ($25 - $100/hr) Mindrift ($15 - $60/hr) Outlier / Scale AI ($15 -$50/hr) DataAnnotation tech ($20-$40/hr) Telus International ($14-$20/hr) OneForma ($12-$22/hr

• 
  Raven (@Sharisraven) reported 1 hour ago

  @TELUS trying to resolve issue with escalated support and all I can here are Roosters! Wtf hire Canadian