Telus Outage Report

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Cochrane, Toronto, Langley, Sherwood Park, Vancouver, Calgary, Medicine Hat, Nanaimo, Montmagny, Parksville, Red Deer, Surrey, St. John's, North Vancouver, and Edmonton.

City	Problem Type	Report Time
Cochrane	Phone	2 hours ago
Toronto	Internet	2 hours ago
Langley	Internet	7 hours ago
Sherwood Park	TV	14 hours ago
Vancouver	Internet	14 hours ago
Calgary	Internet	24 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ᴍᴀʀᴛɪᴢᴀ 𓆩💔𓆪「アンドロイド A2OK」REDESIGN ARC (@androidA20K) reported 4 minutes ago

  i'm deadass boutta just go back to whatever damnass telus interwebs i had before because that **** ain't ever go down

• 
  Nate's House (@NatesHouse27) reported 4 minutes ago

  @TELUS congratulations for having a service right now that is equally shittier than Shaw. Not sure what I’m paying for, but the value doesn't equal out.

• 
  Steve Kabachia (@SteveKabachia) reported 6 minutes ago

  …in their new home. I guess this is how @telus shows their level of service? “I’m sorry, we can’t help you b/c you need a code for a panel that’s not connected to any account & shouldn’t even be active.” The implication being that my client should open an account 3/

• 
  Gary Ogden (@ogden_gary) reported 6 minutes ago

  After over 20 years of being a loyal @bell mobility customer,I've signed up for @TELUS . I called bell loyalty to give them a chance to match the telus offer, and they didn't. The lesson here is that there's no loyalty in companies anymore. Go where you get the best deal/service

• 
  Lauren Macdonald (@lauren_n_mac) reported 7 minutes ago

  My @TELUS team is committed to giving back! We’ve been making the #FutureFriendly by giving more than $900 million and 1.8 million days of service, equating to $1.4 billion in over 50 countries since 2000

• 
  Sarah K. Andersen (@sarahkand) reported 7 minutes ago

  @shazmamithani Clearly the solution is to privatize ERs, perhaps through Telus? #sarcasm #cdnhealth @CdnDrs4Medicare

• 
  Harvest Hills Cares Calgary (@HarvestHillsYYC) reported 9 minutes ago

  This mom needs everything for her new place! She is staying in an Air BNB u til Friday next week when she moves into her new place!! If you can help…please donate. She needs EVERYTHING but most of all she needs to pay the Enmax/Telus bills before she moves in! #MothersDay #YYC

• 
  ♌️ (@_mdgomes) reported 9 minutes ago

  I switched to Telus and omfg the service is so ******* ***. I gotta switch back to Rogers asapppp

• 
  Meidas rosie (@meidasrosie) reported 11 minutes ago

  @Tjierra @Rogers Oh boy that sucks!!! Shouldn't the tech be bringing it to you and hooking it up. @TELUS was the best I just let him in and it took him awhile 3 hours but he figured out the problem and i got 3 pvr for free. No problems. Nobody I know has Roger's must be a reason! Good luck

• 
  Pr. M Wellman (@pastorwellman) reported 12 minutes ago

  @PaulDoroshenko @TELUS I feel your pain. At a very visceral and violent level, I feel you pain. it is a traumatic stress to deal with Telus. If you get Heidi as you CSR hang up and call again. She is diabolical.

• 
  #PrayforthePlanet (@Tjierra) reported 12 minutes ago

  @meidasrosie @Rogers @TELUS Are you in Toronto? I didn't know Telus had a cable service

• 
  S1lentSymphony (@S1lentSymphony) reported 20 minutes ago

  @TELUSsupport Experiencing some pretty unstable internet in the T0J postal code area. Telus website reports no outages. Definitely not an isolated incident, as problems are being reported on sites such as "Is The Service Down Canada". Could you look into it?

• 
  Doogl (@doulaw) reported 21 minutes ago

  @CBCNews Btw Industry Canada and the CRTC screw ups and these two in the back pocket of Bell Telus Rogers will Trudeau ever keep his promise of affordable internet and cell service……doubt it, cheap words and no action

• 
  Hintondude (@PubsSr) reported 21 minutes ago

  @AWaywardLeaf @B3man1 @JeanCharest_ 5g network gear? Bell/Telus announced they were going with Ericsson/Nokia last year and Roger’s already is an Ericsson shop. Even without a ban, the uncertainty on Huawei has moved things away from carriers using their gear.

• 
  My World Through A Windshield 🇨🇦 (@myworldtaw) reported 22 minutes ago

  @tmarshalltransp At One point in time I think it made a lot of sense to run two phones. It really doesn't today. Both Bell and Telus (IDK about Rogers though) are offering plans with 50gb of data, unlimited North America calling and service in both Canada and the US for $100 a month

• 
  Donna Hamilton (@movetopei) reported 25 minutes ago

  @MLBExtraInnings @telus Seattle is scheduled now on 1308, but no game showing. Please fix

• 
  DeBrontosaurus Rex 🇺🇦🇺🇦🇺🇦🇺🇦🇺🇦🇺🇦 (@pauldebron) reported 38 minutes ago

  LOVE @TELUS tv when everything is going right. When it isn't.....their customer service is horrendous. @TELUSsupport

• 
  Keith Kuepfer (@KuepferKeith) reported 42 minutes ago

  @myworldtaw I have Telus and the service is garbage

• 
  YYTweeter (@ThatYYTGuy) reported 43 minutes ago

  @PierrePoilievre I have news for you Pierre… So Does Bell, Rogers, Telus… and any other Cell Phone provider!!! … Either you’re an idiot, or you think the people following you are idiots… Or it’s both. Either way … none of the above Ignorant Scenarios bode well for our country.

• 
  My World Through A Windshield 🇨🇦 (@myworldtaw) reported 44 minutes ago

  Update: Success!!! After 6 different agents from @TELUSsupport, I finally got one who understood what my problem was, and how to fix it. 25 minutes later, and my problem is resolved. Thanks to Alim from Telus support in Scarborough, Ontario.

• 
  it's a Travis D ! (@ChadArcher1) reported 47 minutes ago from Drumheller, Alberta

  Hey @TELUS way to go on your failed internet and television service. Love to miss #nhlplayoffs2022 because of technical difficulties.

• 
  Alex (@axfelix) reported 51 minutes ago

  @nealjennings if my wife didn't work for Telus I think it would actually be more cost effective for me to just switch back to AT&T for cell service even though I mostly live in Canada -- they take roaming for granted at this point

• 
  Diamond Dog Organa 🇨🇦🇺🇦 (@afterexposure) reported 51 minutes ago

  @MondoAlberta This is going to be a massive fiasco. Also: I run a VPN to my parents house for remote support. So I can vote 8 times? I might just give away remote support and some goodies just to amass Shaw and TELUS IP's.

• 
  Jean 🧡 (@curlspotting) reported 54 minutes ago

  Never mind it’s just Telus because it just ✨doesn’t wanna work✨

• 
  Guy Juan'O (@Guy_Kim) reported 54 minutes ago

  My @TELUS team is committed to giving back! We’ve been making the #futurefriendly by giving more than $900 million and 1.8 million days of service, equating to $1.4 billion in over 50 countries since 2000 @FriendlyFuture

• 
  My World Through A Windshield 🇨🇦 (@myworldtaw) reported 55 minutes ago

  I can't make voice calls either inbound or outbound. Telus support had me reset my network settings which blew away my Galaxy Watch completely. I was forced to factory reset that in order for it to work. Now I Have to choose between data or voice. @TMobile will give me voice

• 
  Won Wilwin (@WilwinWon) reported 55 minutes ago

  @Qualifyfor @TELUS Telus is a goverment entity ,full on support for kenney and the saudis.

• 
  My World Through A Windshield 🇨🇦 (@myworldtaw) reported 59 minutes ago

  Don't waste your time with @TELUS @TELUSsupport. I switched my service over to them because I was going to save a bit of money and get a few more features. Now all I have is headaches. I'm supposed to have unlimited roaming data in the US, but I try to connect to @ATT

• 
  MTBRider (@MTBRiderSS) reported 1 hour ago

  Hey @TELUS @TELUSsupport your Optik TV App sucks. As does the rest of your TV. So angry I left Shaw.

• 
  #PrayforthePlanet (@Tjierra) reported 1 hour ago

  @meidasrosie @Rogers @TELUS lol they just gave me a $2.00 credit for my trouble. Laughable.