Telus Outage Report
Why is my Telus service not working?
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (22%)
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Wi-fi (10%)
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TV (7%)
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E-mail (6%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Coquitlam, Vancouver, Victoria, Surrey, Montréal, Rapide-Danseur, Calgary, Yellowknife, Lake Country, Chilliwack, Grande Prairie, North Vancouver, Prince George, Abbotsford and Kamloops.
| City | Problem Type | Report Time |
|---|---|---|
 Coquitlam |
Internet | |
| Vancouver |
Internet | |
| Victoria |
Internet | |
| Surrey |
||
| Montréal |
Internet | |
| Rapide-Danseur |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Bluyx
(@Bluyx1) reported
@LaylandMeeks @TELUS Never had a problem with it, maybe try not being an idiot?
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Bluyx
(@Bluyx1) reported
@AlistairKing @TELUS I have a gog no problem mate, maybe your *** just cant afford it
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Pat Guist
(@guist_pat) reported
@TELUSsupport Anyone else phone Telus support only to be told the wait will be over an hour so you use the call back option. Sit and wait with phone in hand & like magic you get a notification you have VM yet your phone has never rang Listen to the message & it’s TELUS 3X
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Pat Guist
(@guist_pat) reported
@TELUSsupport Does anyone have the problem you phone TELUS support told the wait will be an hour......use the call back option! Sit & wait phone never rings and like magic you get a notification you have VM & it’s TELUS SAYING THEYLL HAVE TO CALL BACK🤬Major Fail @TELUS
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Legman
(@blkh2o61) reported
Telus Mobility, Telus Support implode once again. Promises, promises, promises! All false. My concerns get escalated only to be contacted by wrong dept. AGAIN! No follow up! Looking for assistance to get elevated to CRTC with my concerns. Ongoing since 2017!
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Parker Lileikis
(@LileikisParker) reported
@PhotoGirlAimes Hi Amy! I’m a Telus D2C rep for Calgary, and would be happy to help with your internet issue and save you some money! Feel free to send me a message if you’re interested in hearing about what we can offer!
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Psyllea
(@Psyllea) reported
@Bell Thanks for the spam calls asking if I want to put somebody on my account. And thank you even more for it taking 14 days to actually be put on a do not call list. I really appreciate how little you give a **** about me as a customer. Maybe Ill change to @TELUS
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Ryan
(@nakatomiplz2121) reported
@nic0lebush @RalphGarman Not on Amazon Canada, ITunes, or Telus. Really sucks.
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Puck Lover
(@puck_lover) reported
@TELUSsupport I called the business support line & was connected right away, but all I could hear was what sounded like a daycare in the background - no telus employee for about 45seconds to a minute. Then he comes on and says something like "thank you for calling telus, how...
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Joe Van Snellenberg (aka Joe delivery guy)
(@jvsjoe) reported
I heard that Bell, Rogers, and Telus collectively got more than $240m from the federal Canadian Emergency Wage Subsidy Fund. Instead of using it for employee wage subsidies, Telus used it to up investor payouts, Rogers cut jobs. Bell said We'll do BOTH!
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Annas Chaudhary
(@annaschaudhary) reported
@TELUS Been trying to resolve an issue because your agent lied to me when I signed the contract. Called multiple times today to resolve but the right department is not open until Monday. Scam and bad service. Disappointed.
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Lord Chancellor
(@LordChancello11) reported
@nationalpost Telus outsources many of their jobs to India too like what RBC was caught doing many years ago. Yet, they have no problem taking Canadian $$$ but don't want to hire Canadians
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Puck Lover
(@puck_lover) reported
@TELUS Too bad its not available 🙄
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Everyone has something to learn from somebody.
(@DeceitinDrugs) reported
@TekSavvyBuzz @Bell Add in @Telus with countless hidden fees. Every time you press a button you are charged. Its tantamount to #highwayrobbery of low & middle income Cdns. This refers to services for shi..ty TV slow internet despite touting high speed fiber optic internet. What a farce!!!
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Ryan
(@nakatomiplz2121) reported
@willyswondermov where is it streaming in Canada? Can’t find on Telus, iTunes or Amazon. Please help.
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Candi
(@Candice65955386) reported
@TELUSsupport Im talking to my roommate about it actually. Its her internet. I told her about my other condo having issues with telus wifi speeds. I cant even do simple things like watch netflix. And i have surgery soon so kinda need wifi for my recovery.... please help
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Arista
(@arista_photos) reported
@HaruunAli Agreed. I live across the block from the burial grounds. A construction and a new station would damage the area. The only way for this project to work is to tear down the Telus Field and the Rossdale plant. I am uneasy with this project. We have so many structures in the RV area.
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Frigid
(@lilFrigid) reported
@TELUS Your company ******* sucks.
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Parker Lileikis
(@LileikisParker) reported
@IneSanity Hi! I’m a Telus D2C rep for Western Canada, and would be happy to help with your internet issue and save you some money! Feel free to send me a message if you’re interested in hearing about what we can offer!
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Bluyx
(@Bluyx1) reported
@vanpatsow @TELUS Are you stupid, its called opt out of promos *******.
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danders
(@deanand81091879) reported
@funny1040am It is a joke all right. What a bunch of classless losers at Bell. As soon as this contract is up I am going back to Telus for my cell phone service. I will never buy another whitecaps jersey or uniform that has the word bell on it. Bell sucks
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TLC
(@Nortina123) reported
@TELUS got an email regarding 'family' - clicked to do the survey to get the $120 bill credit - completed only to find out the credit is applied if I purchase a new device - very tricky and deceiving. Never do a Telus Survey again!
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Gord H
(@gord_h) reported
@Telus @BT_Vancouver @RLacate why do we not get BT Vancouver anymore on Telus tv ? we get BT Toronto... #sucks #cfjc
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Adi lally
(@adifood1234) reported
@cynthiiaaxo_ @Shawhelp Ya you can leave with Telus but the service isn’t great. I left Telus because the internet would cut out a lot tv barley ever worked. With Shaw everything has been working fine don’t get me started with @TELUSsupport agents.
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Dallas Groot
(@iamgroot11) reported
@adifood1234 @freedomsupport Freedomes home network is great, I just used all my data so I wanted to use the 1GB of roaming I get with them. Its just they change the names of the network (Telus Rogers etc…) to Nationwide so you have no idea which one your connecting too. Only 1 of them works. Or it should
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Cynthia
(@cynthiiaaxo_) reported
Thanks for sending an idiot technician to my place to play with some grass outside and then leave. Why would they not buzz my apartment number when they are here or call me? Bye SHAW! I’m going with Telus!!!
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Joel Patch
(@joel_patch) reported
Nothing like being hung up on &interrupted steadily and not have 1 question answered during a cust.service call last night @TELUS @TELUSsupport maybe #howdoicancel #canBELLdobetter #terriblecustomerserviceMikael
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TheCanuckian, Mullet-in-Chief 🇨🇦🤟🇨🇦🤟🇨🇦🤟
(@TiniZnayesh) reported
@Hugospice @TekSavvyBuzz @Bell The smaller players leverage infrastructure from Tier 1 (Telus / Bell, etc...) at a bulk discount and resell it to you at a markup. Canada's issue is a Tier 1 issue. With the CRTC cosigning it - I'm guessing infrastructure costs are a factor.
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Cynthia
(@cynthiiaaxo_) reported
Thanks for sending an idiot technician to my place to play with some grass outside and then leave. Why would they not buzz my apartment number when they are here or call me? Bye SHAW! I’m going with Telus!!! @Shawhelp
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Pat Guist
(@guist_pat) reported
MAJOR FAIL @TELUS not the 1st time you’ve pulled this BS