Telus Outage Report
Why is my Telus service not working?
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
March 09: Problems at Telus
Telus is having issues since 05:20 PM EST. Are you also affected? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
-
Internet (50%)
-
Phone (21%)
-
Wi-fi (11%)
-
TV (7%)
-
E-mail (6%)
-
Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Edmonton, Burnaby, Ottawa, Calgary, Vancouver, Burlington, Dawson Creek, Langley, Toronto, Oakville, Victoria, Montmagny, Sidney, Sherwood Park and Saint-Georges.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Internet | |
| Burnaby |
Internet | |
| Ottawa |
Internet | |
| Calgary |
Internet | |
| Edmonton |
Internet | |
| Vancouver |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
-
Stefan Hawes
(@hawes) reported
In my ongoing issues with @telus, they've now missed their second appointment of the day. Booked from 3:00 to 5:00 to make up for the 9:00 to 11:00 appointment they missed.
-
Casey Jones
(@CaseyDiary) reported
@J_TheCynic Oh, damn. The person from who I borrow Telus seems to have unsubscribed
-
WonderSteve
(@TheFallingStar) reported
Check you bill if you are using Telus Mobility. They might have sneaked in an increase without telling you because “we upgraded to the premium 5G service automatically for you so thus the charge”
-
HollyBerrie 🌻
(@HollyBerrie9) reported
@leighfromcanada I went with my sis to Telus so she could buy a new phone, and the guy asked me who I was with. He told me to buy my phone out and cancel my plan lol. YOU buy my phone outright and I’ll consider a plan.
-
Christine
(@Christne1222) reported
@richardzussman And what would that help? Living in Nanaimo for 3 years and still not able to even get an appointment with a NP! Thanks to Telus Babylon I can see a doctor for the last 2+ years
-
gurpreet
(@Gaggi84) reported
@TELUS @TELUSsupport Got an upgraded offer from Telus loyalty and guess what .. now I got the surprise bill of 1k. And now Telus is making excuses to get me the offers Not the service we all are expecting. #stoptheloot #nosurprisebills #needbettercustomerservice
-
The Addictive Brain
(@addictivebrain) reported
Never ever go with @TELUS internet for your home. They promised me a reasonable pricing plan, and now it's different. When I talked with the rep, he said it was a system glitch, and he cannot do anything. A clear case of cheating & misrepresentation here. @TELUSsupport
-
V
(@vladiator011) reported
Anyone else's #telus wifi slow today? Reset the router twice still painfully bad been down for 2h now #yyc
-
Terry Spencer
(@handymanSL) reported
@imboblayton Everytime I time I call direct Energy regulated or @TELUS , always scare you with it maybe up to two hours waiting.. when really it’s 15-30 minutes. I asked why they say that, oh maybe you’ll hang up and try again tomorrow lol wow!
-
Kyle M.
(@KyleMun43389509) reported
Kyle, just let telus deal with the music problem
-
Richard
(@DonovanDeiwos) reported
@realfatapollo @CineplexMovies As a principle I won't pay someone money to show me ads, but it didn't used to feel like ads. It used to be, like, "here's some other movies that are coming down the pipeline, maybe you should come back soon?" Felt like it was adding to the film watching experience. Not Telus. :/
-
Robert M
(@surging_killer) reported
@TELUSsupport Sorry telus, but @netflix landed itself in a tarpit from bad management and is sinking.. constantly increasing rates, fee's and nothing new to show for it.. it's going to share the same fate as @blockbuster in the next few years. Blockbuster will have it's revenge.
-
Ben Klass
(@BenKlass) reported
@tower_Guy @jfmezei I know, and they do it poorly. On paper XCI seems not too bad and maybe for some people it works okay. But it is not in the market to compete with Bell Rogers and Telus it is mainly there to fill in gaps. Which it does poorly too in my experience.
-
عزيز🌾☭ Z (He/They/Cis)
(@SingularZeez) reported
@Jenfeds73 I mean, Bell and Telus and Rogers are just making money seeing their business be profitable because phones are being used. It shouldn't be on the RCMP to follow up with every international scamming case, there ought to be regulation on the service provider end.
-
Jennifer Dempsey
(@jdempseydesigns) reported
@MrsSteak That does suck. I was using Telus health as my “GP” for the last few years. It actually was working pretty well. It worked for an interm solution
-
Gooben Paul board
(@GoobenB) reported
@TELUSsupport Rebooting modem did not work , I've checked all devices the problem still happens, could Telus SmartSteering be an issue ?! its only wifi that gets effected not ethernet
-
Lexy
(@MrsSteak) reported
@AdamPOlsen I had to pay TELUS Health for a 1 time appt $1300, because I could not access healthcare in BC any other way. I knew I needed to see a cardiologist and it was the only way I could get a referral to one. I am lucky I could pay, so many others can’t. The system is so broken
-
bell ᶘ •̀ ᴥ•́ ᶅ✧
(@belcarra) reported
the new house can only get telus 25 (we're on 300) which is either really good or really bad. really good bc we can cancel their ****** service with lower fees bc they can't give a decent speed or really bad bc I don't know if shaw can provide one that's better
-
Coffeelord🇨🇦 🔞
(@Booneenee1) reported
Help me give back. TELUS will donate up to $5K to the TELUS Friendly Future Foundation on my behalf, to help at risk youth and make the gaming community a safer, friendlier place Call 1-855-361-1725 and use my code DCC1153. Let’s make a difference #Sponsored #TELUS_Distributor
-
Melanie Leslie
(@MCatleugh) reported
@koodo my family member paid their koodo bill but it was entered by the employee into someone else’s Telus account. My family member was told it cant be fixed. So, they are running around trying to fix it. Why is he responsible for a staff member’s mistake?
-
Sarah Cameron
(@FluidHair_Sarah) reported
@TELUS has become the absolute worst company. Twenty one years with them and definitely thinking of leaving.
-
Tony Fiorucci
(@finoki73) reported
@MrRuscitti @TELUS @TELUSsupport The person’s job is literally to deal with customer concerns in a congenial and supportive manner and then outright laugh at you like you don’t manner…another example of corporate arrogance. Good for you, Robert, for calling it out.
-
Stefan Hawes
(@hawes) reported
After two more missed appointments today, I finally gave on getting my services installed by @telus. So I switched over to @ShawInfo, who gave me a great deal. Funny thing is, I was perfectly happy with my @telus service, until the forced me to "upgrade".
-
Christine
(@Christne1222) reported
@richardzussman And what would that help? Living in Nanaimo for 3 years and still not able to even get in there! Thanks to Telus Babylon
-
🗼TowerGuy🌲
(@tower_Guy) reported
@mediamorphis @jfmezei @BenKlass Shaw purchased and invested in Freedom (most out west) because they needed a solid Shaw branded mobile service to compete with Telus. Shaw sold to Rogers because they don't have the same desire for a family legacy business. They presented whatever palatable reasons needed. 1/2
-
Dr. Emanuela Tura
(@TuraEmanuela) reported
@cbcnewsbc The BC govt allows Telus to charge ~$5000 yearly per patient to access family doctors. Why can I not charge a small fee to cover my overhead and start seeing patients now? Is the Health Act still valid in a state of emergency?
-
East meets West
(@KeeperOfSheep) reported
from
Edmonton, Alberta
@TELUS after three agents the best I got was, "wait for an email" with your imposed May deadline for #PikTV service I'd certainly like to have the required upgraded boxes ASAP . Customer experience on the decline ..
-
Cassidy Towers
(@CassidyTowers) reported
@TELUS when are you open? I just tried calling to set up a service and your system says you are closed but not when you are open....Shaw is open....
-
Andrew
(@astrobot05) reported
Massive mobility issues have been going on since Monday @TELUS @telusmobility @TELUSsupport. Dropped calls, no signals, extremely slow data speeds. Location is Brown Street in Delta.
-
Commissioner Miner
(@fanCRTCProfling) reported
NG9-11 Rogers files #CRTC intervention in support of Telus: "Rogers has serious concerns whether SILECs are NG9-1-1 service providers ... As a result, we agree with TELUS that TNC 2022-65 and other related proceedings should be suspended."