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Telus Outage Report

Why is my Telus service not working?

Problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Full Outage Map

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

April 7: Problems at Telus

Telus is having issues since 07:00 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  • 48% Internet (48%)
  • 23% Phone (23%)
  • 12% Wi-fi (12%)
  • 7% TV (7%)
  • 5% E-mail (5%)
  • 4% Total Blackout (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Calgary, Steinbach, Abbotsford, Surrey, Moncton, Red Deer, New Westminster, Cochrane, Toronto, Langley, Sherwood Park, Vancouver, Medicine Hat, Nanaimo, and Montmagny.

CityProblem TypeReport Time
Calgary Wi-fi 7 minutes ago
Steinbach Phone 2 hours ago
Abbotsford Internet 3 hours ago
Surrey Internet 4 hours ago
Moncton Phone 8 hours ago
Surrey Internet 10 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • dexamethasones
    The Dexamethasones (@dexamethasones) reported

    @dockevinmcleod If this is true, & I’m wrong then I’m sorry, but your actions & words enable it to happen. I’m hearing of people waiting hours with badly broken bones & children in pain or struggling to breathe. What do you think will happen when people are desperate & Telus or Cerner comes in?

  • datadili
    volume ticker (@datadili) reported

    TELUS International (Cda) Inc. traded 147% above average volume, $TIXT closed down -3.30%

  • StephOKingston
    Steph OK (@StephOKingston) reported

    @telusmobility really be out here taking 10 dollars more a month when I already pay 150 goddamn dollars for two phone lines. REALLY TELUS? ARE YOU REALLY HURTING THAT BAD?

  • BregmanPs
    PSBlaw (@BregmanPs) reported

    @nilikm Now is the time to read the fine print on the private services Telus and other companies offer. They promise a doctor in Canada (not Ontario). They offer limited services. We will be spending more to treat colds leaving less for the complex care they won't cover.

  • G_o_r_d
    Gordo (@G_o_r_d) reported

    @jzfromcalgary @timescolonist Telus Health has fewer virtual appointments, but TiaHealth and Maple always has lots of BC virtual doctors available on short notice. Using Google would have been a lot better than posting a print classified ad, and making a big deal of a nothingburger issue.

  • hsvau
    Purple Sky (@hsvau) reported

    @TELUSsupport @koodo I got callback from Koodo that I want to cancel my account but didn't get the confirmation email then a call from Telus but I didn't say hello first then finally agent said something then hanged up. Next then my LTE services for all 3 numbers can't work!

  • HanksMommy2015
    Heather (@HanksMommy2015) reported

    @TELUS That's a load of crap I have more outages with Telus then I do with Rogers.

  • SenorT
    Ty (@SenorT) reported

    Here we go again guys. @TELUSsupport @TELUS Useless service. Just canceled my internet and TV with you today over this. This is trash lol i ain't giving up like you did. #telus #Pelosi

  • ABBestphotos
    Laura 🐝 (@ABBestphotos) reported

    Just sitting here, trying to enjoy the birds & bees. Meanwhile @TELUS creating fumes & noise pollution for 8th week in a row. Not overly enjoyable summer while they install fiber optics. No end in site.We’ve have worst internet connection for years due to rotten copper lines...

  • sparky347v
    Jason (@sparky347v) reported

    @TELUS Your telemarketing has harassed me several times per month despite numerous requests to remove me from your call list. If you can annoy me this much and I'm not a customer, I can't even imagine what it would be like to be in a contract with you.

  • SatnamGrewal
    Satnam Grewal (@SatnamGrewal) reported

    why does @TELUS block access to WiFi calling feature outside of Canada, when all other networks grant access? @TELUSsupport some of us have multiple SIM cards and this hinders the experience because Telus line goes to No Service.

  • Michael03560135
    Michael G. (@Michael03560135) reported

    @TELUS your machine when calling in for support is the most annoying thing on the planet. I don't want to speak to a machine, I want to talk to a person. I don't want to navigate through menus to get to that person and I especially don't want to tell a robot what I need.

  • MattIlich
    Matt Ilich (@MattIlich) reported

    @Averyflash @typronyk The Telus Health MyCare app worked well when discussing a health issue when I couldn’t get to a doctor. The pandemic exposed many vulnerabilities in our existing health system. If we don’t learn/improve, that’s our fault.

  • JayPhagura
    Jay (@JayPhagura) reported

    @TELUS @TELUSsupport - your customer service is garbage. From mobility to home services, I’ve had to call in a half dozen times each since June for more than 4 hours of my time to correct billing to be told “we don’t credit for your time”. Y’all give no ***** about consumers.

  • JoeisCranky
    Joe Chowaniec Images (@JoeisCranky) reported

    Anyone else having issues with TELUS home services tonight in #yeg? #telus @TELUSsupport

  • Ampersand_D
    Deidre Tansey (@Ampersand_D) reported

    @TELUS Unbelievably poor service. Your agent messed up my move & three days in STILL no internet. #CantWorkFromHome

  • MattIlich
    Matt Ilich (@MattIlich) reported

    @Averyflash @typronyk The BC govt paid for my doctor visit - just as if I went to a physical office. All doctor offices are private enterprises. Maybe Telus takes a fee for connecting docs with patient? Not sure…all I know is I saw a doctor quickly and govt paid for the service.

  • drjp81
    JayPee. (@drjp81) reported

    @TELUSsupport Nope, no one contacted me DM or otherwise... it's getting pretty disappointing. #Telus used to have the best customer service in the business.

  • chethosahalli
    chethan (@chethosahalli) reported

    @TELUS Make bring-it-back free and i will gladly give it back to recycle. Else the phone aint going anywhere till i throw it in garbage after it stops working having paid bring-it-back fee.

  • JayPhagura
    Jay (@JayPhagura) reported

    @TELUSsupport @TELUS your customer service is trash. 4+ hours w. # a dozen calls for my home services & mobility over 2 mo but I can’t get TELUS mistakes fixed. Lovely to hear “we don’t compensate for your time on the phone” - check how many times I’ve reached out for help.

  • markroseman
    Mark Roseman (@markroseman) reported

    @MdApplewhaite @steve_izen @adriandix However it’s done, it would be nice to differentiate between what I call “robo-doc” appointments (like we often see from Telus Health) and “real” care. My worry is if we just e.g. double 0100, those doing **** care now will keep doing it but be paid double.

  • rlsavard
    Re (@rlsavard) reported

    Don't you love when you pay for things and they don't work. @TELUS @TELUSsupport my internet and tv are all down. My dog and I are bored.

  • JonJennings
    Jon Jennings (@JonJennings) reported

    @loxyisme If you upgrade to premium later, they credit you back the appropriate proportion of the cancelled essentials subscription. I doubt the opposite applies. We MIGHT try that later after we cancel our Telus subscription, but for now it's just essentials here.

  • Iseabail90
    izzy 🇺🇦 (@Iseabail90) reported

    @TELUSsupport 4 weeks now and no support. Been told to clear my cache 8 times like that supposed to get my SIM to start working. 100% avoid Telus at all costs.

  • JessicaVdV
    Jessica Van der Veen, BA,MPA (@JessicaVdV) reported

    I waste my life trying to access channels that are part of my @telus contract. #fail

  • aprilknunchucks
    Raging in the Plague Age (@aprilknunchucks) reported

    @toughage I’ve had issues with both Telus and bell in the past but we’re talking nearly 20 years ago now. At this point they’ve all give me various headaches

  • aprilknunchucks
    Raging in the Plague Age (@aprilknunchucks) reported

    @toughage Yeah laziness and cheapness have been why I haven’t looked around in over a decade but turns out there are comparable plans with virgin and Telus now. They’re all bad but trying to decide on best of the worst

  • LukeCoughey
    Luke Coughey (Standing with Billy) #BeepBeep (@LukeCoughey) reported

    @RogersHelps The only way Rogers can fix my issues is to replace my Telus sim card. Sadly, Rogers is $190/month more for my 6 phones for similar plans.

  • energyburrito
    Energy Burrito™️ (@energyburrito) reported

    @StephenPunwasi @kellyma_michael But as you said, if you break your leg Telus health isn’t going to help.

  • egert_ethan
    Ethan Egert (He/Him) 🇵🇸🇺🇦 (@egert_ethan) reported

    @HaruunYEG @TELUS Its commission. It sucks. Worked landscaping at the start of this summer at 7% commission per job — ended up doing many unpaid jobs discounts given by the bosses. Commission work in this province is poorly protected and regulated.