Telus Outage Report
Why is my Telus service not working?
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
-
Internet (51%)
-
Phone (22%)
-
Wi-fi (10%)
-
TV (7%)
-
E-mail (6%)
-
Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Calgary, St. Albert, Toronto, Vancouver, Abbotsford, Grande Prairie, Edmonton, Charlottetown, Surrey, Pickering, Chilliwack, Langley, Burnaby, Ladysmith and North Vancouver.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Internet | |
| St. Albert |
Phone | |
| St. Albert |
Phone | |
| Toronto |
Internet | |
| Vancouver |
||
| Abbotsford |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
-
P49 Living
(@P49Living) reported
So @TELUS is now going to charge 1.5% credit card processing fee. @JustinTrudeau and his government approved of this? Like we aren't paying already enough for everything? Maybe @PierrePoilievre wants to help with that.
-
RedwingRobin
(@TheRedwingRobin) reported
@TELUS So I’m paying lots of $ and your wi-fi won’t reach my basement or backyard. I am simply asking for a couple of boosters as your signal strength is not strong enough. 1 lady says yes. Cust ordering says I need to pay for them. But it’s your service that’s not working.
-
******
(@boak22) reported
Shoulda never left Telus lol
-
Simon Blain
(@simblain) reported
Since @TELUS is penalizing it's customers who pay by credit card, every customer should go to a Telus store and pay their bills with nickels and dimes #TelusGreed
-
nickdot
(@runningwealthy) reported
I really hope that with the #creditcardfee that @telus is charging can fix their awful piktv software… thanks again for an awesome #crtc process that protects #canada @JustinTrudeau and @theJagmeetSingh - really doing Canadians right with this corrupt process!
-
Doug (DA) Anderson
(@DATopTalent) reported
@GailVazOxlade @TELUSsupport Telus Support is the worst example I've experienced about seeing the delivery of truly poor customer service. They stood me up two onsite appointments last week and now are taking away my home phone of 31 years saying they don't support copper anymore. I'm not using their Optic
-
Kamran Zafar
(@Kamzaf123) reported
Who knew @TELUS's customer service would be so bad, been waiting for a rep for over 3+ hours on the phone. And the funny part? They close at 7 🙃
-
Devyn Farrugia
(@devynfarrugia) reported
@SmartCellWI Pre-ordered this phone last week and haven’t received any updates. What is the point of preordering if you have no timeframes to give your customer? Very disappointing @TELUSsupport @TELUS
-
Javabean
(@Javajavabean) reported
Telus you are absolutely the worst. Customer service is a joke, multiple holds for two days now, to go back and forth with no resolution just to be transferred back to the original Dept. So very frustrating the worst customer service ever! #telus
-
BigH
(@HarvGrewal) reported
@yorkie_daisy @CTVVancouver Because as a consumer you are processing 1 bill a month which Telus should consider to subsidize on the consumers behalf. It only promotes a better client relationship and therefore loyalty to there company. This stinks of another cash grab into an already inflated economy. Fail
-
volume ticker
(@datadili) reported
TELUS International (Cda) Inc. traded -8% below average volume, $TIXT down -4.28%
-
OptimusEye
(@joeyba04) reported
Man anyone else have absolutely horrific cell reception with @TELUS … we live in a big city and can’t connect a call or stay connected. Yet pay higher prices than anywhere on earth for this lower than par service. Makes sense.
-
n
(@HairyMasc93) reported
@Nspup93 Ahh ya, no option for robbers where I am. Only a local option with **** coverage, or bell or Telus. All of which collude on high prices. As is expected in Canuck land
-
s3244
(@skj3244) reported
@TELUS So add the $1.25 charge that is supposed to make customers lives easier...with CC payments....What happened to customer experience.......
-
Caper4Life
(@Caper4Life78) reported
Since after repeated requests not to solicit me are ignored, guess I'll have to call the Canadian Direct Marketing Association to file a complaint against @TELUS
-
Devin Dignam
(@DevinDignam) reported
@LorrieB05817110 @CTVVancouver @TELUS Let's just nationalize internet and cellphone service. No one should be making a profit off of what's now an essential service.
-
Kelsey Haine
(@KelseyHaine) reported
EVEN BETTER The current market plan with @TELUS is $80 for 50GB So because I’m a repeat customer I get a worse deal? #whatdaheck
-
Andrew Benson
(@CalgaryBenson) reported
@TELUS @TELUSsupport your new 1.5% (plus tax) fee on credit card transactions is a poor example of corporate citizenship and shows how little you actually care about your customers. You're a multi billion dollar company: act like it!
-
SummerDawn👑
(@SummerDawnSimon) reported
@Bell @PCMag Why is bell services and Telus services down right now???
-
L
(@MrsSteak) reported
@TELUS is charging me (and every customer now) a fee for paying my bills online with a credit card. I’m gonna start paying in person with a pile of cash every month. Pretty sure the costs of dealing with cash payments will exceed the credit card fees.
-
Here to learn 🏳️⚧️🇨🇦
(@spitelad) reported
I feel ****** that @Telus stole $10 from me (again) but at least it's not as bad as my ex coworker who was charged $500+ in arbitrary data fees WHILE ON a monthly plan.
-
julietuite
(@julietuite) reported
@TELUS @TELUSsupport we are not under contract. Have been with you for over 25 years. You are going to lose us over this credit Baer payment fee. Care to do something about it or we walk. Never even had a late payment in a quarter century. We pay with our card for the points.
-
regs
(@regan_medley21) reported
i’m convinced phone companies have randomly absurd wait times to deter people from calling to change or cancel their plan. @TELUS randomly increased my bill by $5 which is $5 more than a current plan that offers 20 more GB of data ?? and now i can’t get ahold of anyone ??
-
Kad
(@DurasteelChef) reported
@GlobalBC 3-6 months wait for a simple procedure that can tell me if I have cancer. But let's continue to let telus run a paid service and poach doctors more and more for higher pay.
-
Sizzler
(@Sizzler79070537) reported
Bye @telus I will never do business with your company again. You’ve been over charging consumers on their pay bills for years and had record profits the past years. But hey, let’s add a processing fee to over charge clients more. How out of touch is your company! #canceltelus
-
Keith Amos
(@nasonworth777) reported
@bobscartoons Best Wishes. I had a similar issue with Telus when they migrated all their users to Gmail. It took them 6 months to resolve the "corrupted" account. Create another email account or use another Provider.
-
Kevin
(@KevinCYVR) reported
@TELUSsupport @TELUS you automated your customer support into "self-serve" and "Neighbourhood Knowledge Base", and now you have the audacity to charge a payment processing fee just because you can? you were able to absorb it in the past, why not continue? Sounds like greed IMO
-
glutton for punishment
(@milddevon) reported
Yes I am using this as an opportunity to maybe also get MYSELF a free month, however, I truly hate Telus also so consider my motivations as such. Plus Oxio has been great and I pay $55 with tax ¯\_(ツ)_/¯ not so bad
-
꧁꧁𝑗ℎ𝑜𝑡𝑎꧂꧂
(@boora_jhota) reported
@TELUS hi there i switched from rogers to telus but i haven’t got my sim cards yet but i got my first bill… could you please help me out to get the sim cards?? Please dm me and i can provide you my account number.
-
Scott Eff
(@blerg420) reported
@TELUS let's make the future friendly by charging our clients more even though they already have a contract after you just announced a 21% rise in profits! You sound so friendly! I'd drop you in a heartbeat. I will never use you