Telus Outage

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Telus problems in the last 24 hours

The following chart shows the number of reports that we have received about Telus by time of day over the past 24 hours. An outage is determined when the number of reports are higher than the baseline, represented by the red line.

Telus Outage Chart 05/26/2022 19:25

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Most Reported Problems:

  • Internet 55.54% Internet
  • Phone 18.70% Phone
  • Wi-fi 11.08% Wi-fi
  • TV 6.94% TV
  • E-mail 4.20% E-mail
  • Total Blackout 3.54% Total Blackout

Telus Outage Map

The most recent outage reports and issues originated from Calgary, Vancouver, Montréal, Edmonton, Langley, Surrey, London, Cranbrook, Victoria, Toronto, Prince George, Sherwood Park, Lake Cowichan, Barrière and Halifax.

CanadaSurrey Internet
CanadaCalgary Internet
CanadaVancouver Internet
CanadaMontréal Wi-fi
CanadaEdmonton Internet
CanadaLangley Internet

Telus Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Telus Issues Reports

Latest outage, problems and issue reports in social media:
  • rkg_zooming Marwari Investor (@rkg_zooming) reported

    How low can Appen $APX go today keeping in mind Telus walks away and poor trading update.? Those shorted at top will be having a good Friday today 👊

  • harmlessvirus cyrus (@harmlessvirus) reported

    @telus your roaming sucks

  • TjocAndWife Tjoc&Wife (@TjocAndWife) reported

    @TELUSsupport @TELUS I have had an issue with my service and it’s the same problem as the first 2 times your equipment and yet I have to wait 3 weeks for someone to come fix it and your gunna make me pay my bill while I wait Jesus Christ that’s horrible service

  • LandryLes Les Landry 👨🏾‍🦼♿ #EmptyPotProtest (@LandryLes) reported

    @TELUS So now nobody answers the phone~! Your automated system sent me to Tech support and it's been ringing now for over five minutes. What a pathetic joke...

  • girlonbakerlane Ray (@girlonbakerlane) reported

    Nothing grinds my gears like calling customer service and being met with a robot asking me why I’m calling. I want to talk to a real person @TELUSsupport @TELUS

  • Darksyne2 Darksyne (@Darksyne2) reported

    @TELUSsupport @TELUS This is on your website and there’s no cancel button like on literally any other company I deal with. I requested a call back 2 hours ago and nothing…

  • menard_ray Ray (@menard_ray) reported

    @zephryus47 @ShawInfo I find Telus to have slower speeds, costs about the same but their customer service has been way more responsive than Shaw gave us.

  • BlackBeard20096 Dan Perrins (@BlackBeard20096) reported

    . @CRTCeng do you think cell phone carriers routinely cutting service for under a $100.00 is a good thing or a bad thing in these times where the ability to send & recieve health related calls? Further is it ethical to use that to boost profits? @TELUS #canpoli #onpoli

  • TELUSsupport TELUS Support (@TELUSsupport) reported

    @Darksyne2 @TELUS Hi Darksyne! You have the option to cancel an appointment from your MyTELUS account. What kind of app is it? Please feel free to send us a DM with more details if you still need assistance.

  • cantforceme abdel (@cantforceme) reported

    @TELUS is full of thieves. Returned all my equipment to the technician and received a bill for all of it. My equipment was stolen and Telus is trying to bill me. CANT WAIT To CANCEL

  • djice8000 🇺🇦 (@djice8000) reported

    @TELUS @TELUSsupport , is there a issue with mobile network? Because iv been down throtted all week and I haven't come even close to my usage limit . This has been my entire experience with you guys and I'm already wanting to cancel

  • anonymousteeee tee (@anonymousteeee) reported

    Tired of using @RogersHelps as my service provider. Need to change my line to Bell/Telus ASAP

  • FurnByJonathan Jonathan Crone (@FurnByJonathan) reported

    @HallieCBC None of the phones in our home (Telus, Fido) got the alert. Yet I *did* get an amber alert for a missing child on the far end of Quebec last night. Also troubling: the alerts never go to “non phone” cellular devices. So an iPad/table on cellular data never gets an alert.

  • MAAWLAW Mark Warner (@MAAWLAW) reported

    “Globalive Capital has offered $3.75B to buy back @FreedomMobile… a business Globalive founded in 2008 before selling it to @ShawInfo… in 2016… Last week, Globalive bolstered its bid by announcing a [20-year ] network and spectrum-sharing deal with @Telus…”🤔 #competition

  • SnarkySteff Steffani Cameron, Deep State Operative 🇺🇦 (@SnarkySteff) reported

    @harrietglynn I think that’s my reaction. I have had neck/arm problems for 1.5 years seriously, but had 5 vehicle accidents so my body’s been a mess for years. I did a 54-minute routine Monday and it was amazing. Woke pain free next morning. Doing that one again tomorrow. ($5 on Telus Optik)

  • cameronjkidd Cam (@cameronjkidd) reported

    The kicker is I don't even ******* have Telus internet! But I had to let them in to do this crap both days. Had to lose out on 3 hours of paid work over this, for a company I don't even use. Good job Telus 👍

  • cameronjkidd Cam (@cameronjkidd) reported

    So after 3 HOURS of Telus engineers being in my place over 2 days; my apartment can't be upgraded to fiber. Not the building....just my unit. When they first laid cables, they ****** up so bad they just sealed up the wall & blocked access to my unit. I ******* can't LMFAO

  • DanielleJN4 DanielleJN (@DanielleJN4) reported

    @TELUS @TELUSsupport I will be cancelling my service its completely unreliable and I am paying a **** load of money every month to have an unreliable service. @CRTCeng this has been ongoing for several years with very little resolution

  • nobodytoldmeh Bojack Beauregard (@nobodytoldmeh) reported

    @TELUS Telus “healthcare” is garbage. I had my appointment cancelled at the last minute, literally 4 minutes before the time. They offered me another appointment in two weeks. I was a sick person seeking timely care. Shameful. Atrocious. Garbage.

  • starchoice Steve P (@starchoice) reported

    @TELUSsupport Is there any support left in Canada? How do I speak to someone in Loyalty in Canada? Do I really need to change providers to pay a reasonable price for home services? #Telus

  • BillboardChris Billboard Chris 🇨🇦🇺🇸 (@BillboardChris) reported

    Yaniv says he was in a fragile state of mind because he was hypoglycemic, and the vending machine didn’t have anything in it. Says he hit a panic button that he wears which connects to Telus Health and he called for an ambulance that never came.

  • SnarkySteff Steffani Cameron, Deep State Operative 🇺🇦 (@SnarkySteff) reported

    For the love of God, @telus, put Apple Pay in your iPhone app. It’s more secure. No, I’m not gonna go fill out a suggestion form for what should be an obviously intelligent tech solution in 2022.

  • qmackie qmackie (@qmackie) reported

    @K_elly_B @TELUS Root of problem is Heritage Conservation Act almost completely devalues archaeology that postdates 1846 CE. Probably not an accident the legislation was drawn up in this highly limiting manner.

  • blairbeckwith Blair Beckwith 🇺🇦 (@blairbeckwith) reported

    @hunkybill @Bell Problem is … where ya gonna take your business? I’ve had same problem on rogers and Telus :(

  • billnad Bill Nadraszky (@billnad) reported

    @paul_yyc Yup mine is down. But my Telus cell service is good

  • alice_tps A TePungaSomerville (@alice_tps) reported

    you realise you’ve been socialised by nz mobile phone companies like @2degreesmobile into expecting to wait literally hours for customer service to pick up the phone - when you freak out that someone at telus picks up in five mins 😱

  • Les98045811 Les (@Les98045811) reported

    @sean_valerie @TELUS Always Telus is sorry and will look into the issue, never have I heard of Telus being pro active. Also if you have a problem and it’s not equipment related, it’s $150!! How am I supposed to know before hand what is causing the problem?

  • stuckincentre Bill McStravick (@stuckincentre) reported

    @PCPressOffice @fordnation Run big count fibres right beside these tracks and roads, connect everyone, don't count on Bell or Rogers or Telus or Shaw (especially the losers at Shaw, I work for Freedom mobile, they were going to shut us down) there is no $ in it for them.

  • xiaomai76409159 debbie (@xiaomai76409159) reported

    Informatica World 2022 Showcases Customer Adoption of the IDMC . Customers Volvo, Pepsi, ADT, Telus and FreddieMac to share Cloud Modernization success with IDMC at Informatica's annual customer conference Informatica...

  • Tong80471395 Tong (@Tong80471395) reported

    Informatica World 2022 Showcases Customer Adoption of the IDMC . Customers Volvo, Pepsi, ADT, Telus and FreddieMac to share Cloud Modernization success with IDMC at Informatica's annual customer conference Informatica...