Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (27%)
• Wi-fi (9%)
• Total Blackout (6%)
• TV (5%)
• E-mail (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Rocanville, Brandon, Calgary, Toronto, Vancouver, Toronto county, Pickering, Kingston, Surrey, York, Montréal, Barrie, Grande Prairie, Edmonton, and Bromont.

City	Problem Type	Report Time
Rocanville	Phone	8 hours ago
Brandon	Total Blackout	10 hours ago
Calgary	Internet	11 hours ago
Calgary	Internet	2 days ago
Vancouver	Phone	2 days ago
Toronto county	Internet	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ChinoAleman (@chinoalemano) reported 3 minutes ago

  @ThematicTrader @mkfilko From what I’ve read, $TRT’s margins were stable for four years and only came down recently. If my intuition is right, they probably lowered them to get a foot in the door with Micron and COHR. Something similar happened with AMPG: they cut their margins to get a foot in the door with TELUS, and once they were in, they raised them again. But I'm open to your thoughts, since I'm still DDing this company.

• 
  Eric Pianarosa (@edp1111) reported 3 minutes ago

  @TELUS The TELUS TV+ guide lets me filter by Favorites, but the remote CH +/- buttons still cycle through all subscribed channels. This is poor UI design. Please pass this feature request to the TV product software team.

• 
  AJ Punk (@SilentSnow89) reported 7 minutes ago

  @DWOMB Telus. They were having hardware problems with TSN this afternoon.

• 
  Michael Bentley (@MPBentley) reported 7 minutes ago

  Have you ever had trouble reaching customer service at a large corporation? That was my experience earlier this week with @Telus and yes, I was frustrated. BUT then @TELUSsupport came through and looked after me 100% including pro-active follow-up. Thank you @TELUS

• 
  Duke of Football (@_paulrai) reported 8 minutes ago

  @jodyvance @TELUS Absolutely abysmal signal for today’s game

• 
  604atom (@604atom) reported 8 minutes ago

  @TELUS My issue was fibally resolved after a month and multiple calls to multiple phone numbers your agents gave me. Way too much effort from your customer to simply add channels

• 
  Anp🅰️nman (@spacanpanman) reported 9 minutes ago

  $SPACE: A common refrain I've heard from short sellers, skeptics, space consultants and legacy players is that XYZ space investors are absolutely delusional. You know what, they're absolutely right. We are 100% delusional. Can you imagine holding $ASTS for almost 6 years through a constant barrage of FUD and the stock price getting shorted down to < $2? And then being delusional enough to keep buying all the way down AND THEN continuing to hold and buying on the way up? You know who else is delusional? Abel Avellan. This mfer created the direct-to-cellular satellite broadband category in 2017 against all the haters, naysayers and legacy clowns who said it was impossible. At the low point AST SpaceMobile was worth $700M with only $100M in the bank. Throughout the lowest lows AND highest highs, Abel has never sold a single share all these years. This guy must be insane?!? It takes a special kind of crazy to be a founder like Abel and it takes a special kind of crazy to have the conviction, fortitude and patience to be invested alongside him. Let's tip the hat to these deluded strategic investors as well: AT&T, Verizon, Google, Rakuten, Saudi Telecom, Bell Canada, Telus and American Tower Delusional? Crazy? Insane? Yes that's us. "We choose to go to the moon in this decade and do the other things, not because they are easy, but because they are hard..." - JFK (OG Deluded Dude)

• 
  ThePodDog (@PadDawg) reported 10 minutes ago

  Hey People don't ever get a 3rd party like Telus to have control over thinks like your heating and air conditioning. I put in for a cancation of service for the end of the month and I thought it was on good terms. Wrong. They shut everything down 2 hours later. No warning

• 
  don't chew with your mouth open (@kFaNsUpAfLy) reported 10 minutes ago

  This what u get from @TELUS tech support: me: phone not receiving calls. agent: pls restart phone IF we get disconnected, u will get a call back. Me: how? I can't receive calls. Agent: our phone numbers are able to get thru.. guess who couldnt receive their call!

• 
  Joel - coffee/acc (@JoelDeTeves) reported 12 minutes ago

  He's right, but letting Cohere and Telus grift taxpayers isn't going to fix it

• 
  jetpackclub2 (@jetpackclub2) reported 14 minutes ago

  @chooseyourwow You deserve it. That company shouldn’t exist, any canadian name is already dogshit but Telus is actually evil. **** anyone that invests in that disgusting company. They refuse to invest in anything except paying old people dividends. from the top of a mountain: **** TELUS!!

• 
  bomberfish (@bomberfish77) reported 14 minutes ago

  @AliceInDisarray @egalbraith_ @N104AP only half true! telus offered it on their cdma network

• 
  V (@DJTravelAbacus) reported 14 minutes ago

  @TELUS so the laws changed that you can't financially penalize someone for canceling their internet and phone plans and your solution is to keep them in an endless loop of getting transfered and put on hold. Then hung up on? I got all day bud.

• 
  ChinoAleman (@chinoalemano) reported 17 minutes ago

  Why are $AMPG, $IREN and $ONDS my highest-conviction positions right now? One word: timeline. With all three, I have a fallback. I know that if a trade goes against me, I don't panic. I just wait. Because these are companies I'd be happy to hold for a year regardless. That's what conviction actually is: the ability to sit still. Take $AMPG as the example. It's embedded across five of the biggest trends in tech at once: defense, space, AI-RAN (its radio ran on NVIDIA's platform in a world-first demo), drones (the company just confirmed it works with drone makers), and even quantum (shipped to IBM). One company. One core skill, pulling a faint signal out of noise. Aimed at five megatrends. And then there's what management has actually said on the record: ➟ They said Q2 should come in much higher than Q1. ➟ They said they're seeing growing demand. ➟ They said new carrier deals are expected this quarter (Q2) or next (Q3). ➟ I know TELUS is their main customer and they're expanding fast. 48% gross margins, 0 debt. So I'm not sitting here hoping. I'm holding a company that's executing, backed by management guidance, sitting under multiple megatrends, while it's still cheap. That's the whole point of conviction. It's not about never being red. It's about knowing what you own so well that red days don't move you, because you understand the timeline and you have the patience to let it play out. Do the work. Build the conviction. Then let time do its job. Not financial advice. I'm long $IREN, $AMPG, $ONDS. DYOR. 📡

• 
  Paul (@paul_siddaway) reported 20 minutes ago

  @ColleenEJordan1 @jodyvance @TELUS Thanks for bringing this up … we pay for a Premium Service and getting the services we are paying for is nearly impossible!!!

• 
  Alison (@alialison54321) reported 21 minutes ago

  @garymasonglobe @TELUS Telus is the worst.

• 
  Temple 8 Research (@Temple_Eight) reported 21 minutes ago

  I hope the $ASTS boys like dilution because you're going to need a lot of it to fund your ambitions. While ASTS has a small lead on broadband connectivity their real advantage is spectrum access via carrier exclusivity and they've locked up nearly 60 mobile network operator partners covering over 3 billion subscribers AT&T, Verizon, Vodafone, Rakuten, Telus, Bell, etc. SpaceX operates more than 9,000 satellites around 60% of everything in orbit. ASTS has roughly 9 including recent launches, and is trying to accelerate to about one launch a month to hit 2026 targets. Analysts are skeptical it can sustain this. Each BlueBird Block 2 is a 6,100 kg spacecraft, far more complex and expensive per unit than a Starlink satellite and AST can't launch anything close to the pace of Musk. SpaceX owns the rockets while ASTS has to buy rides on Falcon 9, New Glenn, etc. SpaceX's hardware iteration speed is, as one analysis put it, a real and durable advantage, and if their next gen satellites deliver on data performance, the competitive gap narrows while the constellation scale gap stays insurmountable. SpaceX already took the biggest carrier prize in the US being T-Mobile. So the carrier moat cuts both ways. SpaceX obviously has access to vast capital after IPO, with Starlink generating ~$10.4 billion of revenue in 2025. ASTS is pre-real-revenue at scale ($70.9 million in 2025) and funding itself with convertible debt and dilution. Do the bulls have an answer to this?

• 
  TELUS Support (@TELUSsupport) reported 29 minutes ago

  @Minaxi_VZ We're glad to hear that the technician visit has been booked for you. If the issue is determined to be on our side, you will not be charged the $200 technician fee. That charge only applies if the technician finds the issue is not related to TELUS equipment or network.

• 
  Bad Pitt (@thebaddestpitt) reported 33 minutes ago

  @TELUS @garymasonglobe Don’t do DMs. Do it publicly so we can shame your brutal customer service.

• 
  Amanda Ginn 💙🧡💙💚-x (@Simbarosa17) reported 33 minutes ago

  Well @telus @TELUSsupport you better get my grandmas landline fixed soon as she is part an outage

• 
  Jay A (@rodice11) reported 42 minutes ago

  Reporting missed payment for the same bill. The damage this has caused my credit standing has been doubled. @telus and the credit agency both reporting an open debt, both reporting missed payments neither of which were charged off. I am hiring a lawyer and escalating this.

• 
  Bit (@Bit111111) reported 44 minutes ago

  @RobinHoodlum That's around $2000 I've been down since last September because my AISH payments are only ~$1700 while I haven't been able to get help with filing taxes, a DTC application, etc. It hurts on top of Telus jacking up my bill (I had a disability discount they reneged on) ~$1100/yr.

• 
  Cynthia🤝🇨🇦🏴󠁧󠁢󠁳󠁣󠁴󠁿🌈🌲🇺🇦 (@Tintie4) reported 45 minutes ago

  @garymasonglobe @TELUS Telus is terrible, my sister went back to Rogers Shaw. I left them too years ago. No one is perfect but at least it is ok.

• 
  A-Dub (@AbdiAfrah) reported 45 minutes ago

  @TELUS what’s the point in referring a friend for $50 credit if you guys take the friend and don’t give me the credit. Make it make sense don’t promise something during a recession economy and take it back because of your slow SIM card delivery service

• 
  Torina (@Torina1036429) reported 48 minutes ago

  What do people do with a Telus contract when they move and don’t have a new house to go to yet? So frustrating!! @TELUSsupport @TELUS been a customer for years…if I have to pay a huge fee then my relationship with Telus is Over!!

• 
  Larry O'Keefe (@VelvetCyclone) reported 51 minutes ago

  The outage map available via the internet that I couldn't turn my computer on to view and couldn't access even if I wanted to because the Eastlink, Telus, Rogers, and Bell towers had no power either?

• 
  VanCity!!! (@VanCityPaez) reported 51 minutes ago

  @for_vaughan @TELUSsupport There's a reason so many of my neighbours have switched from Telus to Rogers. The customer service is horrible, and their plans suck.

• 
  samcan (@samcan123) reported 54 minutes ago

  @CDInewsletter @CDInewsletter I own Telus , But I think 🤔 there is a underlying fear of “satellite to phone technology” other than that I don’t see any other major issues. Small things like debt , dividends , market share Low immigration etc all there

• 
  Kelly Belle (@KellyBelleO) reported 57 minutes ago

  @TELUS I don't know who's running things at telus, but they really don't like putting an offer on the table for their customers. Basic customer service is seriously lacking. 🙄

• 
  Dave Makay (@MakayDave) reported 58 minutes ago

  @Tintie4 @garymasonglobe @TELUS Yeh I switched to Roger’s last fall They are so amazing that many times between Vancouver and Edmonton they had no service including our overnight stay in Valemount.