Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (27%)
• Wi-fi (8%)
• Total Blackout (7%)
• TV (5%)
• E-mail (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Edmonton, Grande Prairie, Duncan, Vancouver, Beaumont, Calgary, Toronto, Red Deer, Toronto county, Guelph, Anmore, Montmagny, Winnipeg, Steinbach, and Fort McMurray.

City	Problem Type	Report Time
Edmonton	Internet	2 days ago
Grande Prairie	Internet	2 days ago
Duncan	Internet	2 days ago
Edmonton	Internet	3 days ago
Vancouver	TV	3 days ago
Vancouver	Phone	4 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  BrockLarsen (@TheBrockLarsen) reported 5 minutes ago

  @TELUS is absolutely ridiculous. This bring it back “thing” is absolutely horse ****

• 
  Lance Wunsch (@lance_wunsch) reported 6 minutes ago

  Is anyone else tired of the big 2 mobile and home ‘phone internet providers’? Here we have Telus and Bell, Rogers doesn’t have good mobile coverage. No decent customer service. They have sent it out of the country so they can pay people extremely low wages compared to Canada. Always trying to gouge the customer. It is past time the government allows more competition. Of course this will never happen, I’m would guess it would be due to excellent corporate lobbyists. I am so tired of have a captured government and bureaucracy.

• 
  ChinoAleman (@chinoalemano) reported 9 minutes ago

  Could a company worth less than $200M be the first name in AI-RAN in Canada? Everything points to yes. The company: $AMPG. Partnered with $T.TO. Precision first, house rule: carriers deploy, vendors supply the layers. The exact claim, full thesis just published: Canada's first AI-RAN deployment will run on AmpliTech radios. Here's the board. 👇 THE ONLY HORSE. Canada has one carrier capable of deploying AI-RAN: Telus. Forced by Ottawa to rip out Huawei, it became open RAN's truest believer. ~5,000 macro sites converting. Half by 2027. It runs Canada's FIRST AI-powered RAN controller, live since September. It's building Canada's ONLY sovereign NVIDIA GPU factories. The first one sold out. 60,000+ GPUs planned. Federal MOU signed. Bell runs a closed RAN. Rogers is selling data centers. One address. ALREADY ON THE TOWER. On every converted Telus open RAN site, each sector runs five radios. Two are AmpliTech's. Commercial. Tier-1. Today. Chosen, per Telus's own VP, for financial strength: Nasdaq-listed, supplying the federal government and NASA. And June 25, on camera: direct supplier, confirmed. Orders EXCEED the $40M LOI by $5-7 million. Telus wants new configurations. Fawad says "which we'll be announcing". THE THESIS, built on the bear case. Telus's VP said in November: no multivendor massive MIMO in the network yet. The 64T64R "has limitations". The customer's own objections. On the record. Now watch the 2026 ladder, rung by rung: ➟ Northeastern validation in May. ➟ PlugFest interop in June. ➟ NVIDIA's AI-RAN ecosystem and NTIA's VALOR in July. Each rung maps onto an objection. And here's why the market cap is the point, not the problem. AMPG doesn't need to out-muscle Samsung or NVIDIA. Telus built its network so radios hang off OPEN interfaces, chosen by a VP who rejects lock-in on the record. In a closed network, the giant wins the AI-RAN jump automatically. In an open one, a sub-$200M company can win a slot. That's not a loophole. That's literally what open RAN was invented for. THE CHECKPOINTS, because a thesis without falsifiers is a pamphlet: ➟ Canada's public certification register (ISED REL). The 64T64R prints there before any press release. Anyone can watch it. ➟ The teased Telus configurations. ➟ August earnings, where conference words become audited numbers. ➟ The red flag, written in advance: November with no cert and no news, and I'll say this thesis took damage. In those exact words. Do not forget, Fawad said that "Telus coming for more and more" and waiting for new configurations. Which one? The market can keep debating the story. I'd rather watch the database. Full thesis, every claim linked. Not financial advice. I'm long $AMPG. DYOR. 📡

• 
  AB_Wild_West (@AB_Wild_West) reported 13 minutes ago

  @TheRiversEdgeAB I'm never dealing with Telus for the rest of my life. I'd go without before dealing with them again.

• 
  Vancouver Island Guy 🌊 (@VanIsleInvestor) reported 13 minutes ago

  Telus new customers...doesn't look like they want any? A great @telus story of poor customer service and possibly why their stock continues to languish. I was looking at opening a $T Telus fibre Internet account and seeing what the prices/speeds were for comparison to Rogers. On the website it says they are open to 6:30pm pacific and no one is available to talk to me today but get this... Nobody is available ALL DAY Friday to talk to me and the earliest is 1:30pm on Saturday. If you wonder why the stock is down...

• 
  Primary Care Alberta (@PrimaryCareAB) reported 14 minutes ago

  TELUS is experiencing a major outage with their toll-free network that is impacting Health Link 811 and Poison and Drug Information Service (PADIS) within certain areas in the southern part of the province. 1/2

• 
  Angelle McDougall (@AMAMcDougall) reported 14 minutes ago

  @jenglishman @TELUS They no longer provide any type of help to anyone at the Telus stores. I took my elderly mother there to help clear up her bill. We thought we got there early, but there was a line of of little old ladies with walkers, all waiting for the same thing - some help. 1/2

• 
  Jimmyray (@jamesraymont1) reported 15 minutes ago

  @culturetripper @kim_gaetz Don’t forget, Telus is doing the same **** in Alberta.

• 
  Bikergofast (@Bikergofast) reported 17 minutes ago

  @pozpiggy86 @TELUSsupport I am amazed this worked out for you, I too use a provider on the telus network

• 
  RouziM (@rouzi_mrouz) reported 17 minutes ago

  @tsxman This will be show me story. Can CEO with deep banking experience monetize Telus Health ? Can they sell their real estate to pay down debt? Can they sell their copper ? There will be little catalyst on the revenue side so they need to become a lot more efficient.

• 
  Broke Toshi (@btoshi25) reported 21 minutes ago

  there was a house party or something going on when the service was cancelled, totally unprofessional as ever with these bastards @Telus everyone is glad to be gone though 👋

• 
  Sally (@sadforcanadians) reported 21 minutes ago

  @Martyupnorth Never answer unknown, usually Telus with a good deal. I don’t even have a Telus cellphone. Counted my contacts & some of the were who the f is this.🙄

• 
  Goug Dilmour (@CanadasLeafs) reported 22 minutes ago

  @rod_the_bod @Rogers Bell is just as bad, I didn't think Telus offered internet in my area.

• 
  King Zora (@camdogfish) reported 23 minutes ago

  New hobby when "Rogers" or "Telus" calls you is just act like you don't know anything until they start swearing at you and have a nice little screaming match until they hang up

• 
  Johan N. (@rk8215) reported 27 minutes ago

  @majgeoinvesting @EhrmantrautCap_ What they should have done with Series A? It is not that they could have cancel it. Last year they needed cash to fund Telus ramp up, but now when money is flowing in and they have excess capital they want to use to offset the dilution from Series A by buying stock back. There is past and there is present. A lot happened since last year.

• 
  Noah M Sayin (@stupidflamesfan) reported 27 minutes ago

  Seriously can’t wait to get Starlink when my Telus contract is up. What a god damn joke Canadian telecom is.

• 
  Sh🎯t🌛is🌴urber (@amatoudi) reported 30 minutes ago

  I just walked into a Telus shop looking for a prepaid SIM card for my stay in Quebec. 35$ for 50 Gig... Good deal I thought... + 20 for the SIM card...mmm ok. + 35 if they put in for me (in case there are configuration problems) We're up to 90$. WTF Corporate greed I say. Bye 👋

• 
  TELUS Support (@TELUSsupport) reported 33 minutes ago

  @AMAMcDougall I'm very sorry for your loss and my condolences Angelle. If you need any help with your TELUS services please don't hesitate to reach out here and I'll do my best to help.

• 
  KITTY girl (@Kittie40Girl) reported 34 minutes ago

  @SonyaPaterson I have been with Telus for my cell phone, back when they were Clearnet. They called me the other day and offered me an amazing deal on internet and steaming. As I moved along asking more details, the woman from Telus asked me where I lived and when I told her Toronto, she said she needed me to spell that for her. She said she needed my assistance with the township in Toronto. I asked her how she couldn't know the city of Toronto when Telus is a Canadian company and that I had never been asked for a township. I asked her where she was calling me from and she said, India. I was disappointed about that. Shame on Telus. Farming out jobs for cheap. I'm not giving them any more of my business, but I'm told Rogers is doing the same. Is that true?

• 
  Johan N. (@rk8215) reported 34 minutes ago

  This is probably one of the most de-risking press releases from $AMPG to date. Why? $4M came from Telus, but the most important part is that $2M came from somewhere else. This means Amplitech has another customer placing multi-million dollar orders. Is this $AMZN, $IBM, Fujitsu Spain, or someone else? We will know soon. What makes this even better is that the $4M from Telus sits on top of the $5 to $7M that Fawad mentioned in the June interview. That means Telus has already exceeded the LOI with $9 to $11M. Customer concentration risk just got de-risked. So bullish! 🔥🚀

• 
  Snowshoe Hare (@SnowshoeHare11) reported 38 minutes ago

  @TELUSsupport @NotHappyCamper1 I am in Kaslo, BC. My phone rang at around 8 pm on 22nd July and since then has been just a loud buzz on my phone line and no service. I can't figure out how to contact Telus to get help.

• 
  Dutty Boukman (@originaljcl) reported 38 minutes ago

  Telus' network is just sooooo bad.

• 
  RouziM (@rouzi_mrouz) reported 41 minutes ago

  @tsxman The company I work for is a customer of Telus Health, and the pension plans I am a trustee for use Telus Health as pension actuaries.

• 
  Mrs-Kolby🍎 (@KolbyRizzo) reported 42 minutes ago

  @rmmh1898 I get daily spam calls from “local numbers” on my @Telus phone line. I even have call screening, it never ends. Telus could put a stop to it but they don’t.

• 
  Ed Fine (@Ed3463) reported 51 minutes ago

  @LoveMy7Wood @TELUS Heh. At the end of a fraught service call the bank rep made a brave effort at establishing a connection by thanking me for being a loyal customer since 2003. I have banked there since 1973.

• 
  Joan (@aSpottedJoan) reported 51 minutes ago

  Oh for crying out loud! I only watch one channel on @TELUS Optik TV and that channel has been cutting in and out for 2 days. Can you please fix your @CTV feed? Trying to watch @YourMorning is super frustrating.

• 
  Tori J 🇨🇦🇺🇦 (@MoonlightKn) reported 54 minutes ago

  @MCSnetAB Glad to know your office closes at 2200hrs! My net has been down sinve 2130! You guys want to fix this or do I think about going back to Telus??

• 
  भव्य खनेजा (@bhavykhaneja) reported 57 minutes ago

  @TELUSsupport @TELUS I'm disappointed with my experience. I was charged/contracted for services that I believe were misrepresented. I've tried resolving this through customer service without success. I'd like someone from TELUS to review my case and provide a fair resolution.

• 
  JPD (@JDugganhimself) reported 58 minutes ago

  @TELUSsupport Telus sucks

• 
  Gordie Susinski🇨🇦🇺🇦 (@GordieSusinski) reported 59 minutes ago

  My @telus Internet went out last night about 10:00 pm. I have been on the @telussupport app trying to get it going. It says I need to get in touch with them but the office is closed and they want to schedule me for TUESDAY! Since automation took over -customer service has tanked