Telus service status: outage reports and connection issues
Why is my Telus service not working?
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Full Outage Map
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
May 6: Problems at Telus
Telus is having issues since 07:00 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
- Internet (50%)
- Phone (23%)
- Wi-fi (13%)
- TV (6%)
- E-mail (4%)
- Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Grande Prairie, Vancouver, Edmonton, Surrey, Montmagny, Calgary, Toronto county, Golden, Topley Landing, Prince George, Delta, Osoyoos, Port Hardy, North Vancouver, and Lethbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Grande Prairie
|
Internet | 31 minutes ago |
|
Vancouver
|
Wi-fi | 36 minutes ago |
|
Edmonton
|
Internet | 3 hours ago |
|
Surrey
|
Phone | 5 hours ago |
|
Montmagny
|
Phone | 12 hours ago |
|
Edmonton
|
Internet | 13 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
-
Onlyamonkey (@onlyamonkee) reported@ProvoGal01 @TELUS @TELUSsupport Not to mention it’s not even about your phone most of the time. It’s trying to sell you cameras or some other product. I called support one time and I legit heard hens in the background of the call. Was unprofessional as ****
-
xviewer876 (@xviewer876) reported@ProvoGal01 @TELUS @TELUSsupport Cancel Telus. I did years ago. If everyone does this then they go broke. It’s that simple
-
Big Johnson (@bigjohnson9111) reported@vesperdigital Vesper, actual question here, if this prescribing App or program failed how is it that telus has a full prescription renewal service attached to my pharmacy, is it related and if so who paid for it?
-
BJS (@SikmaBj) reported@ProvoGal01 @TELUS @TELUSsupport The majority of Telus customer service workers are based in the Philippines and India.
-
FiatLux (@DemothenesLux) reported@MelissaLMRogers Telus did this, a couple of decades ago, and it almost broke the company. No quality service, no qualified repairs, no experienced executives.
-
Victor Conway (@ConwayWStern) reported@endthehkylckout @yonkojohn First off, you're a moron. I've been through these buyouts from both Shaw and telus in the past. They will get the 12k employees off their payroll. You have no idea what you're talking about, and should probably just log off for the day lest others think you're an idiot too.
-
JPG (@JPGonVI) reported@MizzzAlia Holy ****, you guys want telus to buy vancovuer a soccer team, buy them a pool… I can’t wait for my telus bills to skyrocket because you guys want **** you can’t afford
-
Scott Trustworthy Robinson - I am the hero Dr. Z (@ScottRRobinson) reportedIf Telus was in that room and didn't take my side it's "had a problem with confident men" I won't be kicking not confident men to the ground. I will give them my hand back onto two feet and they can think status all they want #Telus
-
250Photo (@25OPhoto) reported@AmazingZoltan Honestly they are all trash. I went from Rogers to Telus and both are equally bad. Is there any phone company that isn’t complete dog water in Canada
-
Ken James (@kjames_2001) reportedYay just spent 25 minutes on the phone with @TELUS to cancel a mobility line…ugh not so much fun.
-
ICE is doing Pretti Good (@Crusaders512) reported@doug_wk @TheBlueGem3 I get your name and address of all people that live there. Wonder why marketing will have your name on it even though you’ve never heard of a company. Thats why. I can buy a phone lost from Telus, Rogers or Bell with names numbers and addresses
-
rubbertrout (@rubbertrout_) reportedThe sound is all ****** up on the @TELUS TV app and @Sportsnet plus doesn’t want to work either. For what I pay for this **** I’m very unimpressed
-
Nilesh Kashinath Vikhe (@vikhe_nilesh) reported@TELUSsupport TELUS SmartHome: repeated false alarms → police dispatch while I was on a flight. Told to pay + upsold $5 add-on. Neighbour had same issue, paid hundreds. Fix the system, don’t monetize faults. Will escalate if unresolved.
-
Artur Kusi🅰️k (@ArturKusiaktbk) reported@CatSE___ApeX___ I see this as ASTS signed Firstnet, then Frontline, Canada with Telus and Bell PSBN network. Finally Mexico with Red Compartida. Mexico 500,000 connections Canada 300,000? US 8 million Firstnet with 3 million in Frontline About 12 million * 20/2 = 120million a month for ASTS
-
Eth M. (@ethanmilberg) reported@TELUS There's an internet outage in Newmarket Ontario. It has been at least three hours.
-
world realist (@worldrealist1) reported@furmsies Why don’t you go sue Telus for publishing all your info for so many years… **** you clowns are stupid. Your phone number and address isn’t some insane secret.
-
Derek Braid (@Royal_Arse) reportedRogers took ~$82M via Canada Emergency Wage Subsidy program, with top three telcos (Rogers, Bell, Telus) receiving >$240M while paying billions in dividends. Individuals receiving CERB had to repay over-payments, white collar welfare industry did not. Now mass layoffs.
-
R𓃟byn (@Hunny_diva) reported@TELUS What’s the point in this? You DM me and I reply immediately. And no response for hours. Such pathetic support.
-
Ichnos Maris (@ichnosmaris) reportedDealing with @premium is like dealing with Customer Service from @TELUS and @Bell - useless.
-
Stuart Taylor (@LuckyStuey) reported@Steved24661 I'm already a shareholder via my Telus retirement investments - that's good money down the drain right there and people think Telus won't be able to keep up its dividend payments because of bad business decisions!
-
Roo (@RedRoo81) reported@MeghanEMurphy You're right. If parents cancelled their internet providers, many kids would have amazing turnarounds. I wonder why so many parents promise to make sacrifices but that never included cancelling Telus.
-
Justin B. Manuel (@Justin_B_Manuel) reported@TELUS was offered a promo today but due to technical issues on the reps end, I wasn't able to get it. They told me I had to call them back another day Why do I need to call & wait on hold to redeem an offer that'll end up in me paying you guys more a month for? Seems backwards.
-
Mojito Randy (@MojitoRandy) reported@TELUSsupport @TELUS I need help linking my account, but because I can’t link my account it won’t let me talk to rep. I would like to pay my bill. Please help.
-
GravitronX (@gravitronx2727) reported@Daikazo2 @aaa1e2r3 @Grxit Yeh no one with any stake left in the country or barely anyone still has a home phone who tf wants to pay telus that ****
-
fireanticanadainG.bettmen! (@jwd7150) reported from Calgary, AlbertaTelus calgary u idiots seriously need 2 get yr **** together better ive had home services problems 4 3 hrs with my wifi on my tv & computers wtf is going on this yr AI crap tell u im calling about mobility issues& now yr departments r close this company is bullshit!!!
-
Beatsie1 (@Beatsie1) reported@Kapur_AK in Calgary we have Rogers or Telus. we used to have Shaw. we have NO competition now. the costs keep going up. the service is disgusting. before the Libs did this i had Shaw internet/TV & my cell with Rogers. Both were excellent then. now it's a horror story. Champagne.
-
West Van Girl (@WVanGirl) reported@vesperdigital TELUS health is terrible. Ask doctors who are having to individually correct patients records once they get sucked into Telus health.
-
Jay Pee (@JayRaigh) reported@nenshi When I was working on 5G towers the Filipino Temporary Foreign Workers were falling off of the Towers and dying. Rogers and Telus did not pay out compensation because they were sub contracted to the projects for 50 cents on the dollar. Also the Temporary workers brought down wages of Canadians. Is this the society we want? Cheap and disposable labor? Canada is not as good as the 1980s and 1990s and 2000s.
-
Brules (@Bellrules) reported@albertaseparate The NDP didn’t share it with anyone that wasn’t supposed to have it. The unions don’t have it. Never have. Now you’re lying about this. Telus and Rogers don’t have our voter information. You separatists just have to keep lying to believe your narrative. The world has caught on.
-
That Bright Light is Justice (@iambotyb) reported@ProvoGal01 @TELUS @TELUSsupport Cancel them and go elsewhere.