Telus Outage Report
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (49%)
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Phone (26%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Edmonton, Victoria, Vancouver, Montmagny, Calgary, Langley, Toronto, Queen Charlotte, Orillia, Sechelt, St. Thomas, Surrey, Burnaby, Brampton and Summerland.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Wi-fi | |
| Victoria |
TV | |
| Vancouver |
||
| Montmagny |
Wi-fi | |
| Calgary |
Wi-fi | |
| Calgary |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Bigdog6three
(@18kaler) reported
@TELUS Who is saving what ? Only to give the phone back ! Stop 🛑 it Telus - that’s a complete BS - but it from Freedom and save $300 with $270 down and you own it unlike Telus where you lease it
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Tricky Darci
(@TrickyDarciFox) reported
@KisBrink @tholder @TELUS try freedom mobile. unfortunate some 🤪😜 Trudeau our great leader is allowing rogers to buy it up and cut down competition. its🐂💩
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Michael Welsh
(@MichaeleWelsh) reported
@dalevancouver @TELUS With these telecom companies my advice is to stay with the devil you know, get them to fix it. I spend a lot of time calling TELUS about their charges I usually get some results speaking to some guy in the Philippines. Here’s hoping you can generate the tech support you deserve.
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Barb still Wearing my Mask Washing my Hands
(@BarbBAB3) reported
@apalusa_light Have had issues all day with Telus wifi and we are on the south side. So frustrating!
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Eduardo Lima
(@EdHDias) reported
@TELUS Freedom Mobile has much better deals. And no bring it back ****. I switched from Fido to Freedom and Now I pay much less and got the iPhone for 50 dollars a month for 2 year.
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Thomas "Stop all Coal Mines in The Rockies"!!
(@DeakMusings) reported
@Calgarygirl4 Cracking down on corporate tax evaders is a solid idea that should be implemented. Corporate tax should be reinstated to pre UCP levels. Telus call centres using tech support workers in places like Guatemala should be taxed heavily.
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TheDemonicGamer
(@D3MONICLeaks) reported
@DemonsAndKnives @TELUS It's one of apples stupid naming things
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sptaillefer
(@sptaillefer) reported
@ianhanomansing @checkupcbc Healthy competition is not possible when telecom continues to be an oligarchy. It's bad enough as it is with only 4 major players: Bell, Telus, Rogers and Shaw. Allowing this number to reduce to 3 is absolutely the wrong way to go. Unless, that is, they are heavily regulated.
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Alan
(@classickxD) reported
@TELUS Telus will likely raise the price of the plan within a couple of months while the customer is under contract
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Simone Jones
(@CdnSkyDiva) reported
@ianhanomansing @checkupcbc I worry how this will impact British Columbians Right now the only home service providers are Telus and Shaw, BC doesn’t have access to Bell home Services for Cable How does this impact our fees?
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Eduardo Lima
(@EdHDias) reported
@18kaler @TELUS But til that happens Freedom has better deals than any other provider. I got a great deal and some friends too. The service is alright, I don’t see a big difference to be honest
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Aadish Gupta
(@AadishBaba) reported
@TELUSsupport Have multiple accounts with Telus, and wanting to get another account, but it seems like your customer service/sales staff over the phone isn't too keen on acquiring more business. Will be taking my new business to @Eastlink instead.
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Jeff Comeau
(@jeffcomeau) reported
@oliviawhite06 @exodus_io @TELUS Thanks for your help, but my assets are all gone. They've been siphoned off my account. I can log in to my Exodus wallet no problem, but balance is at zero. How on earth could your contact help me out ?
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Brian J. Gregoire
(@bg_aka_bjg) reported
@jean_yoon It’s not the shows that are a problem. It’s those damn Telus commercials with the animals.
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Mark Towhey
(@towhey) reported
* @Koodo offers an incentive to switch from @PublicMobile. Both companies are owned by @TELUS. Gotta wonder if Telus simply shut down PublicMobile’s website functionality to drive customers to the higher cost Koodo. Any similar experiences?
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John MD
(@John1MD) reported
@LexLuthier34 @shandro @jkenney He has shown time and again that he considers family medicine to be worthless as a public service. Though, Telus has convinced him that they can make money off it. He will act accordingly
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Jake
(@failb8) reported
@SnappingNeuron … network and possibility even incorporating Shaw’s current pricing model, leading to Bell + Telus doing something similar (this already occurred when Freedom started doing their “Big Gig” deals…. Compared to them going under in debt, and having nothing come out of it.
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Rob Auld
(@auldro52) reported
@globebusiness Bell and TELUS know huawei isn’t going to be allowed. We have 2 Canadians in a lot of trouble in China which prevent gov from acting. Secondly, Rogers Shaw won’t be allowed without divestment of freedom.
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Jack Connors
(@JackJConnors) reported
@JulieRohrYEG Good question. Shaw owns freedom mobile so it’s freedoms cell towers. I tried it and it only worked okay in the city, outside of Edmonton it was bad. Public mobile uses the Telus towers, has good prices and works well throughout AB.
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jaxsaid 🐌
(@jaxsaid) reported
@dalevancouver @TELUS Same issue with shaw when we want to watch TV. Netflix only loads 24%. Gotta reboot.
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Scots Canuck 🇨🇦🏴🏳️🌈
(@CanuckScots) reported
@TELUSsupport I see...now Telus doesn’t respond to customer enquires either? Wasted 2 hours waiting for tech to come. No show, no call. On hold for 30 mins so far. This is the 2nd tweet.
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TLDarby 🍁🌿🍎 Proudly Anti-Fascist
(@darbyTL) reported
@BestStephen @theJagmeetSingh I thought it was a friendly but out of Shaw by Rogers. Anyway, if Rogers is successful 1)they should be forced to divest Freedom Mobile & 2)Rogers never lowers it's prices, ever; just like Bell and Telus don't, ever!
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Ken James
(@kjames_2001) reported
@TELUS @TELUSsupport how long does it normally take for someone to reply on the support account?
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WhatImActuallyThinking
(@WhatImActually1) reported
@Rogers Sick story, my internet and cable have been down for 7 hours with no ETA for the 3rd time in 1 month. Telus is looking good.
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Mark Magee
(@markmageee) reported
@KSPrior @Lenovo Cool story about Lenovo. I live in Canada and of our phone companies called Telus. They were offering a deal to get a free Lenovo. I thought it was called Lenobo. The computer never came but I talked to one of their reps about Jesus. She had recently come to know him. God moment
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Tim Hoven
(@timhoven) reported
I am ready to call Telus and ask for a refund with how bad my hub is working. The inconsistency of the speeds is painful #telus #ruralinternet
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Paul Ralph
(@ProfPaulRalph) reported
@AliParsai @TELUS @koodo Imagine hold tech support hostage to giving away all your data, as if we're not already paying for the service.
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Jake
(@failb8) reported
@SnappingNeuron Never have I explicitly argued for it, but I would rather have a company buy out the “competition” (they weren’t really competition to me anyway, barely have coverage where I live at this current time), building better 5G, leading to Bell + Telus expanding things like their 5G..
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Sophia
(@Sophyproperties) reported
@jeffcomeau @exodus_io @TELUS Contact _jackroland_ on instagram, he'll help you. Just give him a try.
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Leo Popiel
(@LeoPopiel) reported
@Rogers Monopolies are bad. You already team up with Telus and Bell to price gouge, I can only imagine what things would be like with shaw in your portfolio.