Telus Outage Report
Why is my Telus service not working?
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
March 23: Problems at Telus
Telus is having issues since 08:40 AM EST. Are you also affected? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (22%)
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Wi-fi (10%)
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TV (7%)
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E-mail (6%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Vancouver, Montréal, Montmagny, Red Deer, Nepean, Lacombe, Calgary, St. Albert, Toronto, Abbotsford, Grande Prairie, Edmonton, Charlottetown, Surrey and Pickering.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Phone | |
| Montréal |
Total Blackout | |
| Montmagny |
Wi-fi | |
| Red Deer |
Phone | |
| Nepean |
Phone | |
| Lacombe |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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TLogic-SaveWomen’sSports
(@girlegunz) reported
@TELUS @TELUSsupport Why am I plagued with such a buggy app like Optic TV? Damn thing crashes almost every day. WTF is the matter with your tech house? This is simply unacceptable.
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Fin 🇨🇦🏴
(@FinAnnette) reported
@TELUSsupport I’m pretty annoyed right now. One of your support team just told my Chinese neighbour to “get someone who speaks clear English” so they can assist him. I would think Telus could provide assistance as You are a diverse company. So I will help him later today.
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Rantdog
(@OddZombie) reported
@UncleRee1 @M_S_Fricker Day was a Telus board member. When I heard that I canceled my Telus personal & business accounts. I don’t need to support a company that supports Day.
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Brandon Rylow
(@brandonscript) reported
from
Saanich, British Columbia
I didn’t cost Rogers a dime in staffing in the last 12 months, and I’ve been a pretty easy going customer for 15 years. I’m done though. I’m done being their customer. I want a cell phone plan with a company that isn’t this despicable, but sadly Telus and Bell are on that list.
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HarminderjitSinghGill
(@HarminderjitG) reported
@StephenPunwasi (3) dynamic and using the promos for 6 months and then switching to competitor for 6 months (Telus). Rinse. Repeat. You never ended up paying full price for high end internet services. It was more on par with what you find in Asia in terms of pricing. This drove technological..
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RealMed3 MD👨⚕️🇨🇦💅🏽
(@RealMed3) reported
@ErithacusRubec @Shawhelp Great, so you’re saying Telus is just as bad as Shaw. Tbh I’d switch to Telus if it were an option in my area, but alas I am stuck with unreasonable @ShawInfo
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D-Man
(@masekid52) reported
@QueenShadows_ I’ve been with Telus forever. No issues with me
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👼🏾🤍
(@Celinestx) reported
So instead of using my time to study I have to be on the line with Telus for the 3429382 for an issue I thought I resolved two months ago
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Flo🇨🇦
(@Florencebabyxxx) reported
@Sportsnet WHY ******** DO YOU HAVE O, W and P all playing the stupid ******* baseball game? And apparently the habs leafs game is blacked out on @TELUS. Ugh annoying. ******* struggle being a habs fan on the west coast
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Bitchin' Housewife
(@BitchinHW) reported
Brutal calling @TELUS for literally anything. Legit I want to set up new accounts and give you money and you had me on hold for 40 minutes and transferred me to 3 different people that couldn't help.
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Cody Lobreau
(@cdnbeer) reported
@Drofmab 3 days after porting: receive a phone call about how they want you back. But they didn't give a damn in the entire other time? If @Telus comes out with better promo plans soon, I'll switch. Or if MVNOs were allowed...
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mako madman
(@klr_ugly) reported
Telus Hour and half walk and wait to get vaccine and no where near the end ******* ****, garbage, stupid
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Wear your damn mask
(@Wearyourdamnma2) reported
@TELUS One of your store managers is promoting an anti-mask rally and posting on social media to encourge people to NOT wear masks. Bad look for the company.
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nick
(@skydrivr) reported
why is Telus wifi ****
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Shane Simpson
(@ShaneLSimpson) reported
@BCReality @bobmackin @adriandix You have criticisms about availability and timeliness of information that is fair comment. When you get unequivocal, direct answers such as on this Telus issue accept them. If they are untrue we will know soon.
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Politics
(@HolaPolitics) reported
@TELUSsupport SO ******* TICKED OFF AT YOU! Your stupid partnering with google doesn't work with my Outlook! Go **** yourselves! Worst provider there is! @TELUS
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morgankingwarlord
(@morgankingofwar) reported
@TELUS why is my data so slow it is causing my live stream to watch to buffer and this is the fourth day it has happened
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Prototype Geek
(@Pro7otype) reported
It's odd that my @TELUS internet goes to ****, and then magically they call to offer a service upgrade, or in today's case, a WiFi extender. Without me calling @TELUSsupport first.
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Don
(@dondawgbarrett) reported
from
Calgary, Alberta
@TELUS 1:15 mins on hold. Incredibly horrible service.
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Automatic
(@b3carroll) reported
@ACbeerisfun @TELUS Yah no ****!
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Sarah
(@sarahCJ2121) reported
@TELUSsupport Ok, thanks. No, not a customer of Telus.
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alice hirsch
(@_alicehirsch) reported
from
Montréal, Québec
Welcome to Telus where customers feel entitled to a phone line and will throw accusations at you when they fail a credit check.
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Brett Kingshott
(@Kinger9999) reported
@TELUS clean up the mess you left in Cranston. Mud, holes not filled in. You gave us no choice and left a mess. You should be ashamed the way you treat people.
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Kieran Weber 🇨🇦
(@K_Weber94) reported
Not sure what’s up with @TELUS lately and 5G but @instagram has been loading terribly slow. Maybe an IG issue? 🤔
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Fred Stewart
(@FredStewartIV) reported
@TELUS Just recieved a special offer email from you for being a "valued TELUS customer" with a link to a page that said "there are no special offers for you at this time". Been a "valued customer" for 9 years but haven't once felt like it, probably time to switch companies
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Bugtenfn
(@BugtenFN) reported
@RainyFnx @Zimmyfn I have Telus but wtf is fiber
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Leah
(@LTurps) reported
@TELUS its great when you shut off our internet with no notice! And now it can take up to 24 hours to come back absolute trash service!
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fylth
(@fylth1) reported
@Lynda_Katerra Be lucky you don’t live in Canada and have Telus. Worst internet/phone service ever. We like to say, “Telus how much it’s a rip off”
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Mike Sigsworth 🇨🇦
(@aspnetdev) reported
@TELUS @TELUSsupport @ADT The MyADT self-serve portal is so embarrassingly bad. This site is a disservice to your customers. Not to mention it is EXTREMELY insecure. How awful for a Security company to have this **** show masquerading as Customer Service. #fixit
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Andy Carroll
(@ACbeerisfun) reported
I really, REALLY. ******* hate when corporations call you from an unknown number. Looking at you @TELUS . In a world where 95% of the calls I get are scammers, I’m just going to hang up on you. Just stop it!