Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (28%)
• Wi-fi (8%)
• Total Blackout (7%)
• E-mail (4%)
• TV (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Edmonton, Vancouver, Beaumont, Calgary, Toronto, Red Deer, Toronto county, Guelph, Anmore, Montmagny, Winnipeg, Steinbach, Fort McMurray, Markham, and Grande Prairie.

City	Problem Type	Report Time
Edmonton	Wi-fi	9 hours ago
Vancouver	Total Blackout	1 day ago
Beaumont	Phone	2 days ago
Vancouver	Internet	2 days ago
Vancouver	Internet	2 days ago
Edmonton	Internet	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  CEO | Creator Protocol Group & Protocole Créateul (@it_dingdong) reported 39 seconds ago

  If @TELUS refuses to freeze the metadata, IP logs, and routing architecture for this extortion trunk pending law enforcement disclosure, they aren't just negligent—they are providing material support to a trafficking ring. The Creator Protocol Group is watching. The public ledger is updating. Shut the node down. #endhumantrafficking

• 
  Don Elkington (@don_elkington) reported 1 minute ago

  @LoveMy7Wood @TELUS My error.. Telus is Philippines and Rogers, India. AI helps them..: note the hold time out; AI explains issues and responses provided for them. So cool; so Canadian.

• 
  Sally (@sadforcanadians) reported 3 minutes ago

  @Martyupnorth Never answer unknown, usually Telus with a good deal. I don’t even have a Telus cellphone. Counted my contacts & some of the were who the f is this.🙄

• 
  bijboutique (@bijboutique1) reported 3 minutes ago

  @TELUSsupport @TELUS another day and another day without the cable working. Frozen again. Your service is ****! @Rogers now is a good time for a cold call

• 
  Cyberpunk Sense 👑 (@napoleon21st) reported 5 minutes ago

  Tldr here for $AMPG is that Telus $T.TO allocated 66b to upgrade the network in Canada and in the same time $AMPG gained approval for the equipment that can be used which matches the description. The 2 companies already have a commercial relationship to supply such O RAN radios. Sounds highly likely to me and would result in an instant rerate for $AMPG

• 
  Vancouver Island Guy 🌊 (@VanIsleInvestor) reported 7 minutes ago

  @Zecco9999 @TELUS But 2 days for a new customer ? that can't be good @TELUSsupport

• 
  Jay A (@rodice11) reported 11 minutes ago

  @EPCOR @TELUSsupport Service out due to lightning strike. All telus land services and epcor power services are out. 130 Ave and 127 street, west side.

• 
  n (@CheleNik) reported 12 minutes ago

  @VanIsleInvestor @TELUS When I called @TELUSsupport to help fix my. Optik tv issue they said leave a number and we'll call you back and then the hung up before I could leave a number for the 2nd time.

• 
  Alberta (@AlbertaCanada60) reported 13 minutes ago

  @TheRiversEdgeAB Telus internet sucks.

• 
  Lori Bergman (@bergy1965) reported 14 minutes ago

  @TELUS @TELUSsupport …another day; sent order #, wonder if this will help to find my equipment ordered 2 weeks ago?? Again, @TELUS …brilliant business model.

• 
  An X-istentialist Reformicon Russian T-Rex Bot (@ZiCu1952) reported 14 minutes ago

  @TELUSsupport This morning I received a call through Telus Mobility labelled Potential Fraud. Out of curiosity, I answered it. The problem Telus, or whoever screens calls, has is that the caller was Rebel News. It was not fraudulent;shocked by this treatment of Rebel News.

• 
  Lydia John (@LydiaJohnf5) reported 14 minutes ago

  @MrCharlesky This telus, doesn't work in Nigeria,I tried it one certain time but I was asked for passport

• 
  JPD (@JDugganhimself) reported 16 minutes ago

  @TELUSsupport Telus sucks

• 
  bijboutique (@bijboutique1) reported 19 minutes ago

  @TELUSsupport @TELUS do you want to fix the cable issues today? Or shall we wait until the game is over and I’ve missed it? How hard it is to supply a steady service for people who are paying for it? Get a grip!

• 
  Catherine Calder (@Loricatty) reported 22 minutes ago

  @alleria_eh Bloody idiot. Here is a PARTIAL list. You are using most. X itself Your Canadian internet provider, such as Telus, Rogers, Bell, or Shaw, routes traffic over an internet backbone that uses equipment, software, and services from numerous U.S companies Apple (if using an iPhone or iPad). Google (if using Android, Chrome, Gmail, or Google DNS). Qualcomm (chips in many Android phones). Intel or AMD (if using a PC). Microsoft (Windows, Edge, Outlook, OneDrive, etc.). NVIDIA (graphics hardware in many computers). Visa or Mastercard (if paying for X Premium or making online purchases). PayPal (if used for payments). Cloudflare (many websites, including services connected to X, rely on it). Amazon Web Services (AWS) (many internet services depend on AWS, even if X itself does not). Oracle (enterprise software and cloud infrastructure used across the internet). Cisco (networking equipment carrying internet traffic). Meta (if they also use Facebook, Instagram, WhatsApp, or Threads). Adobe (if editing photos before posting). OpenAI (if using ChatGPT to write posts). GoDaddy (if they own a website linked from their X profile). Verisign (operates key internet infrastructure for .com and .net domains).

• 
  KITTY girl (@Kittie40Girl) reported 26 minutes ago

  @SonyaPaterson I have been with Telus for my cell phone, back when they were Clearnet. They called me the other day and offered me an amazing deal on internet and steaming. As I moved along asking more details, the woman from Telus asked me where I lived and when I told her Toronto, she said she needed me to spell that for her. She said she needed my assistance with the township in Toronto. I asked her how she couldn't know the city of Toronto when Telus is a Canadian company and that I had never been asked for a township. I asked her where she was calling me from and she said, India. I was disappointed about that. Shame on Telus. Farming out jobs for cheap. I'm not giving them any more of my business, but I'm told Rogers is doing the same. Is that true?

• 
  Gordie Susinski🇨🇦🇺🇦 (@GordieSusinski) reported 29 minutes ago

  My @telus Internet went out last night about 10:00 pm. I have been on the @telussupport app trying to get it going. It says I need to get in touch with them but the office is closed and they want to schedule me for TUESDAY! Since automation took over -customer service has tanked

• 
  Stop the Insanity (@ElviraHaycraft) reported 29 minutes ago

  Wouldn't it be more useful to demand that that speaking English you can understand would be mandatory, especially in Government positions and public service. I have been talking to bank employees on the phone that neither my husband or myself understood, same goes for Telus

• 
  Nugget Capital Partners (NCP) (@NuggetCapital) reported 30 minutes ago

  @BDEPardell When I look at $T.TO I just dont' see it as cheap, not on a historical basis or to peers. So i guess it comes down to whether they can monnetize the Telus Health and in what amount. 5% yield is not going to entice Canadian dividend dogs. Pipelines were over 8% when rallied.

• 
  Jen Wads (@jenwads) reported 30 minutes ago

  I hate how @TELUS doesn't care or help with bills, even if you are disabled or low income. So, you switch to another company and get "new promotions" and a smaller phone dealer (ie. Koodoo vs FIDO). And NOW they are upset I left! That's 20+ years of F OFF

• 
  don't chew with your mouth open (@kFaNsUpAfLy) reported 31 minutes ago

  @TELUS I was told by tech support that its a known issue that some Samsung devices cannot receive calls and the only way to bypass this until @SamsungMobile comes up with a fix in an update is to force LTE not 5G

• 
  Sean Bradley (@BradleyREBroker) reported 33 minutes ago

  @BDEPardell @NuggetCapital I read that Telus has a big real estate portfolio with value . Perhaps spun out as a reit or sold ? Telus sucks as is .

• 
  ChinoAleman (@chinoalemano) reported 39 minutes ago

  JUST IN: $ERIC just reported Q2 2026 earnings. The post below reads the 3 paragraphs of CEO commentary. And Olyth's right, it's exactly 3. I read the other 43 pages of the filing. And it's bullish for $AMPG. The AI connectivity layer isn't just in Ekholm's closing line. It's in the numbers. Receipts: ➟ Inventories jumped SEK 7.3B (~$750M) in six months. The highest level in the six quarters they disclose. Their stated reason, verbatim: "ahead of planned Q3 deliveries". The giant is loading shelves. ➟ Q3 Networks sales: guided ABOVE 3-year average seasonality. And the margin warning everyone sold? Their stated cause: "higher volumes of network rollout projects". Too much deployment. Read that twice. ➟ The "FCF collapse" headline says Q2 down 85%. The filing says first-half FCF UP 19%. The cash didn't vanish. It became radios, sitting in a warehouse, waiting for H2. ➟ Q2 adjusted gross margin came in above the HIGHEST analyst estimate on the street. The market sold the warning, not the execution. ➟ And the AI layer this post flags? Not just words. An AI drone-sensing demo running on live cell towers made Ericsson's top 3 strategic highlights of the quarter. Network-as-sensor just became earnings-report material. ➟ Dell'Oro, cited inside Ericsson's own report: global RAN market stable in 2026. The pie stopped shrinking. The next wave of orders is what's up for grabs. So put it together. The biggest Western RAN vendor just told you AI-driven connectivity is the next wave, stocked a warehouse for an H2 deployment push, and guided volumes above seasonality. $AMPG is the only American company designing and selling an open 64T64R Massive MIMO O-RAN radio. Standing in front of that exact wave. With management's signaled Q2/Q3 carrier deals going straight to POs. The category is proven. The wave is loading. AMPG's job is execution. August tells us. Tell us. Telus. Not financial advice. I'm long $AMPG. DYOR. 📡

• 
  penny collenette 🇨🇦 (@penottawa) reported 45 minutes ago

  @sharongregson @Rogers I feel your pain, Sharon. No idea why big companies cannot remove people from lists. Telus is just as bad.

• 
  Matt Pisko (@MattPisko) reported 46 minutes ago

  I subscribe to Sportsnet through my TELUS television package. Every month I pay for your channels, yet because I live in Calgary and support the Vancouver Canucks, I am expected to purchase a full Sportsnet+ Premium subscription simply to watch out-of-market games.

• 
  Sandy Glaze (@EndnLoneliness) reported 50 minutes ago

  Carney will never back down. Gave Telus 1/2 billion $ to Telus. Why. Bring in Digital id?

• 
  Mrs-Kolby🍎 (@KolbyRizzo) reported 52 minutes ago

  @rmmh1898 I get daily spam calls from “local numbers” on my @Telus phone line. I even have call screening, it never ends. Telus could put a stop to it but they don’t.

• 
  John Iosifov ✨💥 Ender Turing | AiCMO (@johniosifov) reported 53 minutes ago

  TELUS Digital ran 90,000 simulations training contact center agents with ElevenLabs voice AI. Result: 20% faster onboarding. Early signs of lower turnover. Then they deployed an ElevenAgents voice agent to proactively call newly activated internet customers in their first 90 days. Outcome: customers who got the proactive call were less than half as likely to cancel within 30 days. Let me translate that into a number most contact center leaders will recognize. If you're running a telco with 100,000 new activations per quarter and a 15% 30-day churn rate — that's 15,000 customers churning before they even form a habit. Cut that rate in half with a proactive voice AI call and you're retaining 7,500 additional customers per quarter. At $50/month average revenue per customer over a 24-month average lifecycle, that's $9M in preserved revenue per quarter from a single proactive AI workflow. This is the number that shifts the conversation from "AI pilot" to "AI mandate." Three things are worth noting about the TELUS/ElevenLabs model: **1. They kept humans in the loop for complexity.** ElevenAgents handle high-volume routine calls and route complex or sensitive issues to human agents — who receive better-qualified interactions. The human workload improves in quality, not just quantity. **2. The agent training use case is often bigger than the customer-facing use case.** 90,000 simulations means new hires have practiced situations they might not encounter in their first 6 months of calls. That preparation is invisible on a dashboard but shows up in first-call resolution and escalation rates. **3. TELUS Digital is now a preferred implementation partner, not just a customer.** That's a distribution signal. Enterprise contact center operators trust vendors who can show they've operationalized the technology themselves. At Ender Turing we track enterprise CX deployments closely. The pattern from the last 12 months is clear: the organizations getting results aren't running bigger pilots. They're moving production workloads incrementally — starting with high-volume, low-variance use cases like proactive onboarding calls — and building from that baseline. 90,000 training simulations. 50% churn reduction. These aren't beta numbers. They're the new competitive baseline. If your team is still in the "exploring voice AI" phase, that baseline just moved.

• 
  Stan Querin (@BlackStangBC) reported 54 minutes ago

  @olanshiley_211 @TELUS @TELUSsupport And finding a customer service agent you can understand is almost impossible, I called so many times and there is such a language barrier I needed to turn on google translate......and interference sounds like they are taking calls from home or another country....

• 
  JJ (@JLJohnston) reported 60 minutes ago

  @Durmo2010 @TELUSsupport I’ve been on the phone with them for an hour trying to book an appointment to get set up for service. Waited hours for callback that never came. Tried again, waited, then they asked for my DL or SIN. Telus can verify my identity without that information. Not a good start Telus.