Telus Outage Report
Why is my Telus service not working?
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (22%)
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Wi-fi (10%)
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TV (7%)
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E-mail (6%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Montréal, Coquitlam, North Vancouver, Whitby, Edmonton, Vancouver, Victoria, Surrey, Rapide-Danseur, Calgary, Yellowknife, Lake Country, Chilliwack, Grande Prairie and Prince George.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Wi-fi | |
| Coquitlam |
Internet | |
| North Vancouver |
TV | |
| Whitby |
Wi-fi | |
| Edmonton |
Internet | |
| Coquitlam |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Innes
(@LandmanMarky) reported
@TekSavvyBuzz @FP_Champagne @CRTCeng Big 3 (or 2 if you know TELUS and Bell share a network) have full adv of established infra. That’s a massive barrier to entry for newbies. Past efforts toward new entrants fails as they enter, grow and get eaten by the Big 3. By design. It’s all about the $. Regs are too weak.
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Christie Saunders
(@Christie_S_) reported
@RogersHelps just a joke! I was transferred 3 times then cut off. Then on hold again and then said it can’t help at this time bye! I am already frustrated now even more so! Maybe time to switch to @TELUS
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RTFM
(@Rtfm_people) reported
@cmcalgary anyone on telus having issues sending MMS group chats on android
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volume ticker
(@datadili) reported
TELUS International (Cda) Inc. traded 62% above average volume, $TIXT down -5.02%
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ValueNotDeadYet
(@ValueNotDeadYet) reported
@BubleQe @TELUS @AssetTraveller Premium valuation on $T.TO and mediocre earning... that's what happens. They made big bets on Telus Health and some highly priced acquisitions in recent times... Patience needed here, story solid but may get knocked down a peg for trying to do too much in too many verticals...
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Hodges43285
(@hodges43285) reported
@TELUS @TELUSsupport #TelusSucks so of course, yet again… I have to reboot my cable box. It never ends… years of this substandard service. Years.
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ValueNotDeadYet
(@ValueNotDeadYet) reported
@BubleQe @TELUS @AssetTraveller Telus is a growthy name, question is how bad did TI get beat up on tech spending slowdown & how delayed did Telus Health & Telus AG spin-offs get with recent market volatility. Eventually both probably become standalone IMO, but Telus is premium valued & Rogers Shaw is a problem
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Jim Rempel
(@jim_rempel) reported
@TekSavvyBuzz @FP_Champagne @CRTCeng You are YEARS to late. Having started a business as an ISP selling access in 1995 and knowing and experiencing what Telus and the CRTC did to over 200 independent companies in one summer in BC and Alberta…. You are way to late, their is no fix for this any more.
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Kyler Kotyk
(@Kyler_K) reported
@AHockey1993 @Sportsnet Hmm i use the pc while playing and find the quality sucks but never had it buffering. Yeah 150 should be more than enough. I switched to shaw from telus since their customer service sucks and I would constantly lose wifi signal randomly.
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Michael A Goldberg
(@mycal44) reported
@TELUSsupport terrible communication after my alarm went off. Just not good enough now I cannot trust Telus when I am away from my home. Time to look for another server who I can trust.
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notpheenster 🇺🇦
(@notpheenster) reported
@PartPhil I pay about $130.to Telus for the same thing but I have 5 mobile lines for which I pay a **** load that gets me a discount.
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TELUS Support
(@TELUSsupport) reported
@jds_bitch86 Hi Amy, are you experiencing issues with your TELUS home internet service?
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Parks
(@__Parks) reported
@Falloutt @TELUS Wtf I love this 🇨🇦🇨🇦🇨🇦
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Michael A Goldberg
(@mycal44) reported
@TELUSsupport have been on hold for 45 min not good for a firm that provides security services was much better when I was with ADT. never was put on hold with them now it’s a joke getting through to Telus.
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Troy T
(@darkdragon8888) reported
"Escalations" managers are jokes at @TELUS @TELUSsupport They try to call you back @ inconvenient times. They don't solve your problem. I've called 2 separate people multiple times and they just straight up don't return your call. As long as they are getting paid I'm sure it's ok
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Jyllean Sloan
(@JylleanS) reported
@rupasubramanya Telus. I tried to get internet hooked up for our business, first they said there was no line and we may hear back in 30 days if they can get to us or not. (In calgary) then tried to cancel when shaw came and did it the next day. It took 3 weeks
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rugzbunny.eth 🌐🐰
(@BitGspot) reported
Wondering how many Canadians pay US Roaming charges without going to the states due to poor bandwidth? 2 months in a row, they’ve stuck this on my bill, $12 a pop. @telus has quickly become the worst. @cbcgopublic
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Jbutt
(@baronjutter) reported
@timescolonist Lol who has a GP?? Emergency rooms are overwhelmed because its the only healthcare many can get. No GP's, useless telus app, turned away at clinics. Where else to go?
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Lee
(@leepalisoc) reported
@iPhoneinCanada Mine’s included with TELUS’s Optik TV, but I’m kind of deciding if I should switch to another streaming service now. This kind of greed, while continuing to offer crap, is getting ridiculous.
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Ryan
(@BentleytheGreat) reported
@PartPhil @CswcAndy It’s worth it. I was legitimately calling to cancel my cable and they ended up giving me Pick 8 + Gig Internet (with Telus) for ~$125/month. Only for a 2 year term anyway, but we’ll see if I can twist their arm again in another 2 years
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YEMI ASHIMOLOWO
(@YemiAshimolowo) reported
@JoshBurnsTech Josh a friend post this your screenshot on his WhatsApp status. Find your name and started following just now. I want to work as a social media evaluator on Telus. After several attempt I tried upwork but still couldn't get it. Am a Nigerian but follow you for help tips.
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**** Cartier
(@JockCartier) reported
@lemonspread Have you looked at Public Mobile? It's another Telus sub-brand, but I've found their prices far better. No customer service, but I've never contacted customer service other than when dropping a carrier
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Alicia
(@aliciavc99) reported
I’m always shocked and surprised when I go somewhere with a city’s limit and discover terrible cell reception. Are we not past this crappy coverage in a city issue yet? @TELUS
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yngblkinvestor
(@yngblkinvestor) reported
Telus profit down but revenue is up
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Troy T
(@darkdragon8888) reported
@TELUS @TELUSsupport Also @UPS Canada is involved. Never delivered the package. Never gave a note. They say it just gets sent back to Telus and no penalty or accountability anywhere. What kind of service is this?
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socks in crocks
(@jammyrft) reported
@nuvguy @PartPhil Ahhh I see. So you’re saying Shaw bigs down during high usage but Telus doesn’t? Or both do?
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socks in crocks
(@jammyrft) reported
@nuvguy @PartPhil ✅ not every neighbourhood has fibre. From what I understand Shaw doesn’t bog down, you get constant speed whereas Telus is susceptible to high demand usage. If you pay for 500g speeds on both networks only Telus will bog. But I’m NOT an expert on this topic
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@Jolzie
(@Jolzie2) reported
Tomorrow I will not have internet until I can find internet provider who can service my home! Hopefully @TekSavvyBuzz can get one on Telus technicians to come in my home and set me up with EDSL. I will order my internet on the 20th of this month. Wish me good luck.
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Jon Kefaloukos 🇬🇷
(@Falloutt) reported
@Cuziama @TELUS Correct - for this one. Bummed for US players but happy cuz Canada never gets love like that
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CutTheCrapInvesting
(@67Dodge) reported
@thedave2006 Yes. Telus. Not bad, considering Canada has no growth strategy other than household formations. Telus added 1 million customers in 2022. The modern utilities.