Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (49%)
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Phone (23%)
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Wi-fi (11%)
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TV (7%)
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E-mail (6%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Calgary, Edmonton, Sidney, Vancouver, Duncan, New Westminster, Montréal, Surrey, Langley, Montmagny, Red Deer, Nepean, Lacombe, St. Albert and Toronto.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Internet | |
| Edmonton |
Wi-fi | |
| Edmonton |
||
| Sidney |
Internet | |
| Calgary |
Internet | |
| Calgary |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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shoana harrower
(@shoanah) reported
@Shawhelp Planned outage it looks like, we were not informed about. Was 24 hours in North Vancouver yesterday. Is that what we can expect? Do you need some fibre optic specialists sent over to help out with fixing it? #telus
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patricia l morris
(@paTricialmorris) reported
@malcolm8 @TELUSsupport @TELUS I have never had anything but time wasters from Telus. Their systems make no sense but have you noticed it seems to always be in their favour.
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Dr. MichelleTypoQueen
(@MichelletypoQ) reported
from
Calgary, Alberta
@rdc7801 @JulieRohrYEG @YourAlberta Taking credit for their work.. much like he did with Telus Babylon.. he doesnt have anything to brag about so he takes others ideas and programs (see feds international airport protocols) as his own. Hes an idiot
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Bernadette Keenan
(@BernadetteNTF) reported
from
Surrey, British Columbia
@malcolm8 @TELUSsupport @TELUS Can you get Shaw? I have had it elsewhere and never the type of grief I am getting from Telus
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Dr Randy Paterson
(@DrRandyPaterson) reported
I am pleased to announce that @telus has won a 2021 trifecta! Worst consumer website, most opaque email alerts, and least helpful AI support. Congratulations! All we want to do is pay our bill but it seems to be a state secret. Regrets to @shawinfo and @rogers.
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Scotty
(@mrscotty5) reported
@TELUSsupport Wi-Fi won’t work, call Telus. Turns out you haven’t replaced my equipment in years so its obsolete. So give me a discount send guy to replace it all. Now works worse then before 👍 #rogers #shaw anyone need a loyal customer cause #telus don’t
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Chantal
(@21stcenturyfem) reported
Is 40 mins on hold the norm to reach @TELUS for customer support? First time calling in after switching providers and honestly, not too impressed @TELUSsupport
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Suzanne Annable
(@MrsSAnnable) reported
Someone in our area got paranoid about 5G internet and knocked down the Telus tower. We start online learning on Wednesday & most of our students won't have any internet service. This should be interesting.
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Suzanne Annable
(@MrsSAnnable) reported
@shoffmanAB Someone in our area got paranoid about 5G internet and knocked down the Telus tower. We start online learning on Wednesday & most of our kids won't have any internet service. This should be interesting.
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Mike West
(@mikewestel) reported
@Mark_Goldberg @mebuell The very first bit of information provided in the article - the market leaders - left out the 2 most dominant market leaders (Bell, Telus)! The real issue is ISED doesn’t have the budget required to connect everyone and there is no incentive to invest in rural without monopolies.
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Steve Spreekmeester
(@spreekster) reported
@TELUS is there anyone who can help a 10 year customer with an overcharge of 1000$ from a BPN that I NEVER USED!! COME ON!! THIS IS INSANE
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Deesembur
(@Dawrfer) reported
Never in my life has anything failed, betrayed, and disappointed me more than telus.
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Marg Brookwell
(@greenbeagle22) reported
@KathleenGanley There’s certainly cell service at his resort - it’s not like he’s in Northeastern Alberta, for heaven’s sake! (Ahem, Telus)
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shoana harrower
(@shoanah) reported
@Shawhelp Planned outage we were not informed about it looks like. Was 24 hours in North Vancouver yesterday. Is that what we can expect? I'll switch to Telus but fire that happens.
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vinayan c
(@vinayan1986) reported
@JenniferSavvy @shakepay Nice,which network you are on ? Still havent recieved mine @shakepay I am on koodo which is in telus network
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Andrew S
(@drumega) reported
I did and it’s useless. No definitive status. That’s why I called the webstore support line only to get told that it’s been pending all this time and they can’t figure out exactly when it’ll ship. Why is @TELUS actively selling products on its website with a “5-7 business day”
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Atchur Service - Wear Mask/Wash Hands
(@wmpdll) reported
@moarbaconz We have Telus Optik and how easy the box is to navigate and get from cable to Netflix to tv shows on demand has been a god send since doing tech support for my mom usually ends in a shouting match.
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Ace 🎄❄️⛄️
(@acheonweaver) reported
@NHLFlames @TELUS Dudeeee that was the worst celly I have ever seen! LOL
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Mark Kafka
(@MarkKafka) reported
Wanted to give @TELUS a big thank you and a great surprise! Had a call with a customer rep on Dec 10 and in closing asked if there was anything else he could do, jokingly I said you can call me on my #birthday and this morning he did! Now that is #customerexperience
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President Elect Gordon Shumway
(@Gord_Shumway) reported
@Rogers Your wireless SUCKS. I live near the Canadian border. I have 2 US cell phones, 1 on ATT and 1 on Cricket. Both allow me to roam in Canada on Rogers, Bell and Telus. Your tower often overpowers the others and while I get 4 bars, I can't even load a webpage. You SUUUUUCK.
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KeMacR
(@kemac60) reported
@ryanjespersen Here’s another ‘Total Disregard For Lockdown’. #Telus is still out there selling and installing security systems , internet etc .. IN TOTAL VIOLATION OF LOCK DOWN !!!!!
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Dalton 🌹
(@dultsboi) reported
@pizzah000ligan thank your lucky stars Telus sucks asssss
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Jennifer R Fenton
(@jenrobin99) reported
@TELUS how dare you cut off a phone...at your fault when the bill isn't even due for almost another week..wow then tell me I have to pay for reconnection!BAD BAD BAD. @TELUS guess you don't like customers
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DominicSinX
(@DominicSinX1) reported
@TheRoachMaker @JesseBrown @TELUSsupport My dad made a lot of money investing in Telus. We've both had our issues with them though. Shaw is really no better. 3 MB/s should still give you 10 Gigs an hour?
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Brochacho 🍾🎊
(@FueledOne) reported
hey @TELUS I am trying to draft in my fantasy league and don't have wifi.. want to help a brother out? @TELUSsupport
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RockyLou
(@crocque41) reported
@SaskLass @CBC I am with Telus and have asked them numerous times to remove CBC from my package. Unfortunately that’s not an option. So I have to pay for a garbage programming I don’t watch 😡. #CBCsucks
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Jon Moore
(@ShoshinZen) reported
@MsCommuniKate @BrownKnowser I met the guy a couple times when I worked for the Telus dealership he was associated with - I got instantly creepy vibes from him and the way he interacted with his daughter. I have NO clue how he got away with this **** for such a long time.
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𝒔𝒐𝒇𝒊𝒂.
(@oohpie) reported
and then she had the gut to tell my friends that i was a terrible student because i didn't submit my report, i spent hundreds of ringgit printing that thick report! damn i cant believe that such unprofessional person exists. what a snake! tak telus langsung jd tenaga pengajar
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Russ Byth
(@russbyth) reported
@robfreemanYYJ Who's your cell service provider Jenny? I have Telus and I've had nothing like that
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G McAuley
(@mtn_vibe) reported
@ShawInfo Shaw sent me a modem in SEPT and it never worked with the current Telus system in my home at the time. We tried trouble shooting with Tech Support and it still didn’t work. Tech support said it was because our home wasn’t set up for it and that it wouldn’t work.