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Telus service status: outage reports and connection issues

Why is my Telus service not working?

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Full Outage Map

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  • 50% Internet (50%)
  • 24% Phone (24%)
  • 12% Wi-fi (12%)
  • 6% TV (6%)
  • 5% Total Blackout (5%)
  • 4% E-mail (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Vancouver, Prince George, Fort McMurray, Burnaby, Montmagny, Calgary, Toronto county, Creston, Crowsnest Pass, Grande Prairie, Bayham, Toronto, Montréal, Edmonton, and Quathiaski Cove.

CityProblem TypeReport Time
Vancouver Internet 6 hours ago
Prince George TV 6 hours ago
Fort McMurray Phone 13 hours ago
Burnaby Wi-fi 14 hours ago
Montmagny Internet 14 hours ago
Burnaby Phone 16 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • onlyafewcows
    NeverTrustPoliticians (@onlyafewcows) reported

    @VPPSunshine (S)….. real competition would be better. I consider Telus to be closer to mafia than an actual service provider.

  • elfriscia
    Ezequiel Friscia (@elfriscia) reported

    @iPhoneinCanada @TELUS what about driving the price down instead? Out of the big 3 you are the most expensive even after considering @Wealthsimple promotions.

  • Marquis86069666
    Marqee (@Marquis86069666) reported

    @ryan_weal @UnkleHack69 I know, I built their networks for 30yrs. I was the head Tech. Publics another washed down VS. Telus pretending it's not a part of a monopoly. I built every technology that came along. 5G is here to control everything you own. I hate this sht now.

  • nourishnew
    Nourish (@nourishnew) reported

    @beanfieldcanada what's wrong with your service in Surrey. It's the 5th time there is no internet, in last few weeks. I was renting a unit which had Telus last yr and not even once it went down. I guess good services comes with a price. I went with this because of the price.

  • bmartelag
    Beth Martel FM Agronomy🏴󠁧󠁢󠁷󠁬󠁳󠁿🇨🇦🌾 (@bmartelag) reported

    @field2fieldag @Bell_MTSHelps @Bell_MTS Maybe its your sign to to get off your phone 🤷 also Telus sucks there to always has!

  • jipsy_to
    Jipsy (@jipsy_to) reported

    @MelissaLMRogers @401_da_sarpanch @TELUSsupport 75gb with Public Mobile on Telus Network $35/month. Canada/US/Mexico data plan.

  • __coderish__
    Rishit Singh (@__coderish__) reported

    @TELUS you guys need better DB role management on your ticketing systems. Like why don't your support employees just know wtf i told the previous 4 regarding the same issue? Even passing PostIt notes would work better, but I guess your asses are too wide and brains too narrow

  • MRD87694463
    MRD (@MRD87694463) reported

    @VanIsleInvestor Will the new ceo fix the culture at telus? Remove all the management that believe they can manage without a deep understand of what they manage? Maybe? please? Someone needs to actually captain this aimless ship. time will tell. Low expectations from me.

  • stopbelievingt1
    stopbelievingthegovernment (@stopbelievingt1) reported

    @MelissaLMRogers @JasminLaine_ @TELUSsupport That's outrageous. Telus convinced me to switch from rogers by making my plan $30/month. Customer service has been awful.

  • DerekWilliams82
    Dtw🇨🇦 (@DerekWilliams82) reported

    @DailyHiveVan If Telus can take our water for a data centre then I don’t give a **** about washing my car or watering my plants/lawn. If the city and province is going to sell out our water and not give a **** then why should I.

  • rkymtnhi78
    jim (@rkymtnhi78) reported

    @MelissaLMRogers @TELUSsupport I pay 60/month for 100gb from Telus. Call them and tell them you’ll cancel

  • CanIrishGal
    CanIrishCanuck 🇨🇦 🍁 (@CanIrishGal) reported

    @MelissaLMRogers @TELUSsupport I've been taken to collections over Telus. They are by far the worst of the worst.

  • PerspectiveMg
    Mr. Green (@PerspectiveMg) reported

    @MelissaLMRogers @TELUSsupport Telus is the first problem, always Freedom Mobile or Public Mobile(Telus subbrand - if live outside freedom subscriber zone)

  • yegventures
    Lincoln Ho | Yegventures | 何令恒 🇻🇦🇨🇦🇭🇰 (@yegventures) reported

    @Social_Moi @TELUSsupport Not sure why they couldn't help with Alberta accounts unless yours was somehow in the "old stack" but those were all migrated to the new system probably over a decade ago. I don't think there's any legislation requiring only Albertans open these files as TELUS Intl is around.

  • Weird_Canadian
    The Weird Canadian (@Weird_Canadian) reported

    @BetaKit @EvanLSolomon Then why is Telus building out the data centres? They never release a public bid on them....

  • ChrisParry
    🆒 Chris Parry (@ChrisParry) reported

    @jojojojojobz @jodyvance @TELUS Why go from bad to bad?

  • zenbenda
    Dave Zenbenda (@zenbenda) reported

    @DonnieandDhali @DonTaylor5 @DhaliwalSports If it's not on my already expensive telus tsn/sportsnet package I'm not paying for yet another service for CFL games. CFL needs to be careful with this...it's not like their the NHL here in Canada, or the NFL in the States.

  • yegventures
    Lincoln Ho | Yegventures | 何令恒 🇻🇦🇨🇦🇭🇰 (@yegventures) reported

    @Social_Moi @TELUSsupport My suspicion is maybe you called mobility support instead of home support, since TELUS doesn't have home service (except for their City Place contract) in Ontario.

  • ForrestHODL
    Forrest (@ForrestHODL) reported

    @MelissaLMRogers @TELUSsupport Well telus has always been a borderline criminal organization. But yeah it is bad in Canada.

  • rebellion__scum
    phantom (@rebellion__scum) reported

    sweet Jesus @RogersHelps do something about the amount of spam texts on ur network! Ported from Telus a month ago never or rarely had any, since coming to Rogers that’s spiked to 30+ a day

  • LindsayWiebeRD
    Lindsay I.R Wiebe (@LindsayWiebeRD) reported

    @TELUSsupport @TELUS cut off my grandpa’s phone without notice. Better get it fixed before I file a bigger complaint than social media.

  • xOxStaycxOx
    xOxStayCxOx (@xOxStaycxOx) reported

    Not understanding how my Stream+ is no longer attached to my @TELUS account so I can’t cancel it but I keep getting billed monthly for it. Not to mention there is no customer service line to call for help cancelling I am just stuck praying someone reads my ticket?!

  • JeffMJohns1
    Jeff M Johns (@JeffMJohns1) reported

    @jodyvance @TELUS You're paying a premium for them to figure these problems out. Call them as many times as it takes. Insist on a discount for the inconvenience.

  • PamelaG63253553
    Pamela Jill Garrison (@PamelaG63253553) reported

    Everyone, GET RID OF YOUR CELL PHONES, that will stop the bullshit. NO more control. I have no cell phone since Telus got pay off to the government scam. I am sure these companies will listen when mass amounts of people cancel their compliant devices. SIMPLE........

  • bcwestmind
    🇨🇦 Ukraine 🇺🇦 needs more ammo 🇮🇱 (@bcwestmind) reported

    I had @Telus Optik TV basic, and internet, for under $100 a month. When my plan ended, I got a bill for a new plan at $330/mo. No lie?!?¿¡!! I phoned them up and got it down to ~$115/mo. When I said no TV just internet, the conversation changed it seems.

  • fortnitekyoong
    Mickey (@fortnitekyoong) reported

    Telus outage on a Saturday while at my retail job yeah #LetsAllDie

  • MurakumoTsurugi
    むらくも (@MurakumoTsurugi) reported

    Am I stupid and naive for being annoyed at the nimbyism here Telus' data centre will be powered by 98% renewables (hydro) and use 90% less water than traditional data centres And how are we supposed to have sovereign cloud capacity if we don't have the data centres for it

  • NSurvivor
    narcissist_survivor® (@NSurvivor) reported

    @jodyvance @TELUS Telus sucks.

  • JamesVancouver4
    James 🇺🇸🇨🇦 (@JamesVancouver4) reported

    @jodyvance @TELUS Is it mostly Telus Tv you have issues with ?

  • darla_waite
    Darla Waite 👀“EYES,WIDE OPEN! (@darla_waite) reported

    @MelissaLMRogers @BAB5K @TELUSsupport I pay 38. It’s with a company called fizz.. I never run out of data. I wouldn’t go back to Telus or any of them ever again.