Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (45%)
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Phone (29%)
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Wi-fi (10%)
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TV (6%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Morinville, Montréal, Surrey, Vancouver, Calgary, Edmonton, Ucluelet, Victoria, Leduc, Medicine Hat, Courtenay, Hornby Island, Richmond, Stony Plain and Merritt.
| City | Problem Type | Report Time |
|---|---|---|
 Morinville |
Phone | |
| Montréal |
Internet | |
| Surrey |
||
| Vancouver |
TV | |
| Calgary |
Internet | |
| Edmonton |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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ALadyTess
(@ALadyTess) reported
Is there yet ANOTHER @TELUS outage in #ab ? Service is basically non existent today. Who hit what ?
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Everyone has something to learn from somebody.
(@DeceitinDrugs) reported
@koodo Terrible service..tells you you to go to digital chat and then telephone hangs up and says good bye. What happens when a customer needs assistance from an agent.?? #Telus #crtc
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Erin G.
(@GordoMacguire) reported
Cancelled an update on my phone, jumped into the last presentation of my semester. Came back to $50 in charges because apparently on the new 13’s you have to go in and cancel auto downloads… @Apple @TELUS #pissedoffstudent
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MJE
(@Brand_scientist) reported
@TELUSsupport just got a call from someone claiming to be from Telus to offer me deals. Im on Canada DNC list and was never a Telus customer. Are you cold calling people right now to get them to convert? If so, remove me from all your lists
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Brent M
(@brentbythelake) reported
Anybody else experiencing issues with Telus Mobility Service? Cannot make calls; no data. @TELUSsupport @TELUS Central Alberta
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shlamazel
(@shlamazel1) reported
@scoopercooper @alexboutilier @amandacconn Instead of compensating Telus for what they should have known in the first place, it might be wiser to reward Shaw for not going down the Huawei disaster highway. At least switch providers.
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Musicbaum 💉💉
(@musicbaum) reported
It's time to cancel my late mother's landline with @TELUS I predict this is going to be unnecessarily difficult.
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SunbabyDiapers.ca
(@SunbabyCanada) reported
@SPhillipsAB @TELUS @telusmobility Unfortunately for Alberta there isn't a choice. Unless you like No Service
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Princess Shredder
(@SharaiShredder) reported
Dear @TELUS please STOP the fraudulent CRA & etc calls I receive multiple times a day or REDUCE my bill. I am very done with this nonsense. I shouldn’t have to put my phone on silent to avoid this crap. PAY ME.
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robbie benusic
(@robbenusic) reported
@SPhillipsAB @TELUS @telusmobility Was with Telus, no complaints and go service for us, But recently switched to Shaw to save big money, 25$ cost per line, total savings around 150$/month. Only issue is currently not the greatest coverage outside urban areas so far. Hopefully that gets better.
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👌🏼
(@damno_0) reported
@ds00za Fido on a Bell Chanel? Gagged. Telus could never.
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Courtney Clarke (She/Her)
(@CourtNL2) reported
Telus customer service is going to be the death of me
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Alvi
(@booksandleather) reported
How do I permanently turn off having voicemail with Telus? I have never checked voicemail and I'm not going to start now, but it allowing people to leave it suggests I will hear it.
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Terri Youwish
(@luvsmyvdub) reported
Oh, @TELUS. It’s disheartening that a customer’s loyalty (20 yrs) to you is worth only an extra 4 GB a month for a total of 10 GB for a $65 plan. I sometimes get switched to LTE in my own home w/your Wi-Fi. Please do better. I should at least get 20 GB ya cheapskates😒
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Steve Elaschuk
(@TheRealElaschuk) reported
@a_picazo If you’re with telus they offer a free service that’ll block all of them. Haven’t had a single one since I had it added to my number over a year ago.
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Dylan Risser
(@dilltrain) reported
@TELUS you’re home internet service is the worst I’ve ever experienced. Switching providers tomorrow
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Erin Johnson
(@a_better_world2) reported
@TELUS “Hello this is Raymond from Telus mobility.” Me “I’m sorry I don’t have time to talk right now.” To which he then shockingly replies “Then **** off.” Telus do better! Stop contracting out your services. The deterioration of your company is not worth it. #brutal #telus
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George Baker
(@CBCBGT) reported
@stuartchase Do you also subscribe to Amazon music? I have an account by default with my Telus package, but I never use it.
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Pelicanus
(@jaewesty) reported
@SoniaSAslam Like! Yeah! Everyday.. sometimes 2x-3x’s complained to Telus..blocked! But… no effort to help the consumer due to their vulnerabilities and just not interested in trying to solve this menace!
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Yus Yorhead
(@Koodo97749928) reported
@DanMac2014 @globalnews @Rogers. Umm. No. I'm not sure what you mean by notified. Rogers and Fido are the worst. Telus & Bell have a feature where only whitelisted callers can get through. others have to enter a random code
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TELUS Support
(@TELUSsupport) reported
@Brand_scientist I see. This doesn't appear to belong to our customer care nor to our sales department, we recommend to add the phone number to the block list. Did you get in the past any calls from TELUS sales department?
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Peter Mueller
(@kozmikray) reported
I'm getting tired of these fake border services and service canada scam calls. Four this evening so far. How soon will @TELUS be able to block them?
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Brian Halpin
(@BjhBrian) reported
@bruceanderson I packed a bag for jail but they never came and got me. Thinking they've exceeded capacity so they're putting most warrants on hold. Telus and Bell are advising them on customer service.
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Dex 🏆
(@ManUtdPS) reported
@Bell Bell sucks, moving to @TELUS
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William
(@Lance_A_Lot_Sir) reported
@Fidomobile @Fidomobile Just received a $235.00 bill when you assured me all overages would be waived and I ‘didn’t have to do anything on my end.’ @TELUS directly emailed waiving ALL fees for us to end of year, never mind overages. Maybe you should do the same for not living up to ur word.
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Robert Snell
(@robertsnell) reported
Ok @TELUS, the aggressive annoying sales person that I had to hang up on … work on that, it’s bad for business.
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PayPal Official ™️
(@payalpal) reported
just had to call telus because of a stupid oversight on my part and the operator sounded just like Antonio banderas 🥵
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🏳️🌈Mike(Formally Mag00)🇨🇦🏴☠️
(@PhattyMkracken) reported
@TELUS @TELUSsupport yall disconnected my phone even after I payed the bill help me out
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Jean-François Mezei
(@jfmezei) reported
@SBishayIRIS @CRTCeng That isn’t how it works. You first have to lobby Bell and Telus who then give CRTC the permission to treat you correctly. :-(
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Kim-Ella
(@kimellawinter) reported
@TELUS Just lost a customer of 22 years! Tried many times to resolve my issues, only to be told to basically suck it up. No thanks! I’ll go elsewhere.