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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Telus problems in the last 24 hours
The following chart shows the number of reports that we have received about Telus by time of day over the past 24 hours. An outage is determined when the number of reports are higher than the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems:
- Total Blackout
Telus Outage Map
The most recent outage reports and issues originated from Edmonton, Calgary, Delta, Montréal, Vancouver, Sydney, London, Victoria, Surrey, Raymond, Nepean, St. John's, Fort Saskatchewan, Gander and Halifax.
Telus CommentsTips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Telus Issues ReportsLatest outage, problems and issue reports in social media:
@rastasack No power here, Telus/Rogers/Bell cells down most of yesterday; first data connection is now. But we’ve a generator & a propane range. Could be worse!
@alfweb2490 @RogersHelps Honestly I was a long time Rogers customer and made the switch to Telus mobility in 2018. Best decision I ever made. I have not had any issues between reception to customer service. Rogers for me has always been lacking customer service. They say they care, but do you really ?
Telus ******* sucks ***
@AMCKunneke @rhondamorton @CBCAlerts and what happens to the "direct text" to Telus? It gets distributed to charities that then take their admin fees. Also "Charity Intelligence Canada" is simply another charity who takes donations to support their "research".
@Bowhuntingbsfan @TELUS Odd. Telus at my place is incredibly fast and reliable. Shaw was a HUGE piece of ****. I couldn’t even use Shaw internet at the same time as a sound bar because they interfered with each other. No problems like that with Telus!
I’m so glad the new @TELUS fibre Optik internet/wifi garbage that dug up my yard is a great improvement….NOT. It’s never been slower. What a waste of ******* time and money. Glad my contract ends this month
Why is Telus not matching Bell Aliant for help in Atlantic Canada #telus
@TELUSsupport I can’t even make calls and only have service for 1 min after a hard reset. I have u limited data that doesn’t work at all. I’ve tried calling but the call fails. I depend on Telus but it didn’t work out this time. I’m left with no connection at all to outside resources
from Delta, British Columbia
@RogersHelps is ****ing rogers down again!!! You sucks Rogers! 🤟 Goodbye rogers here I come telus next week Tuesday
Dear @TELUS , after being a customer for a couple decades and dealing with constant price jumps with each renewal but sticking with #telus ..you decide to stick me with a charge to pay my bill with a credit card, which I've been doing since day one. Final straw, time to cut ties.
@AMCKunneke @ltmcdies @CBCAlerts So you'll pay telus? 'Cause damn sure as shootin they're taking a cut.
Eastern Health would like to advise that we are aware of issues with customers on Telus mobility and subsidiaries such as Koodo who are trying to call our facilities. If you need to contact an Eastern Health facility, please use a landline or cell phone not on the Telus network.
@LouiseMartinCBC No service at all with Telus. Been scary. Data doesn’t work. Works for 10 second intervals. Our property was destroyed but house and humans are okay
@Girrl_Friday Im with telus and just got service back now, out for 12 hours. Could only text.
@TELUS @TELUSsupport @FriendlyFuture What the hell are you doing collecting money. Focus on fixing your network. I didn’t have cell service during the entirety of Fiona and still don’t. During a hurricane is the best possible time for cell service to crap out.
@TELUS pretty garbage customer service.
@SMcgeeWilson @Girrl_Friday Telus and Koodo same network
@TELUS what are you going to do to help iranian communities in canada to be connected to their families backhome.If you care enough about world news,there is no internet in iran because of unrest and long distance call is so expensive.Are you going to waive the long distance fee?
@TELUS @TELUSsupport @FriendlyFuture Would be good if I even had service at home 🙄
@Girrl_Friday I’m with Telus and I’ve had bad connectivity and dropped calls, texts not sent, etc
@nicolek1989 @TELUS Telus/Koodoo has been down since early this morning. My sister says she could not make/receive calls.
@fanCRTCProfling My friend and I are both on Telus on it seems to be area specific. At home in Clayton Park, LTE service is normal. Venturing to Bayer’s Lake and Telus service goes to like 2 bars of 3G. My guess is depending on the towers in operation.
@AboutRogers @Rogers @redcrosscanada I am from Charlottetown and rogers is down here. My brother is with Telus and they have service restored, have to use his personal hotspot to make a tweet. Please restore network on Rogers ASAP.
@TELUSsupport all my Neiborhood can have Telus smart hub service even previous owner of the house said it worked, but your website said my address is not eligible. Every time I call your customer service they said will solve the problem and will call back, but they never did
@19BAM91 @TELUS @Telus I don't think the CRTC approved this yet so WTF ARE YOU NOTIFYING PEOPLE?
@TELUSsupport @Nuffermyer That would be great if I actually had my Telus service in Dartmouth, NS
@FriendlyFuture You can also support relief efforts by texting DONATE to 41010 to donate $20 to the TELUS @FriendlyFuture. If there are any other updates to share, we’ll add them to this thread. #HurricaneFiona
@FriendlyFuture You can also support relief efforts by texting DONATE 41010 to donate $20 to the TELUS @FriendlyFuture. If there are any other updates to share, we’ll add them to this thread. #HurricaneFiona
@LauraORourke My Telus phone has 3 bars, my Koodo phone has 1 bar…. They’re the same network?!?!?
@TELUS What the hell is going on - No service all day. #fiona #Halifax