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Telus service status: outage reports and connection issues

Why is my Telus service not working?

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Full Outage Map

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  • 49% Internet (49%)
  • 25% Phone (25%)
  • 9% Total Blackout (9%)
  • 8% Wi-fi (8%)
  • 4% E-mail (4%)
  • 4% TV (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: L'Épiphanie, Grande Prairie, Edmonton, Duncan, Vancouver, Guelph, Brampton, Calgary, Mississauga, Montréal, Whitecourt, Hamilton, Lethbridge, Port Moody, and Burnaby.

CityProblem TypeReport Time
L'Épiphanie Phone 9 hours ago
Grande Prairie Internet 13 hours ago
Edmonton TV 2 days ago
Duncan Internet 2 days ago
Edmonton Total Blackout 3 days ago
Vancouver Internet 3 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • CareyBolam
    Carey Bolam (@CareyBolam) reported

    @TELUS Are you sure? I got an "Improve your Telus Service ..." about the call I received asking me to rate the CSR's performance

  • thered_lataleph
    theredlion (@thered_lataleph) reported

    @TELUS Don't get involved with this company. They are the worst for customer service. They have apps that don't work and if you ask for a paper bill you get zero information on it. Then you try to leave them and they harass you and charge you hundreds of dollars. Think illegal

  • its6o4
    . (@its6o4) reported

    I work a side job for Telus International and I can’t even get support help. I wonder how the average customer feels. **** is so cooked.

  • NickPenaAlvarez
    Nick Pena-Alvarez (@NickPenaAlvarez) reported

    @Rogers just can't provide any type of consistent internet service. @TELUS here we come.

  • Thebullwhisper
    The Bull Whisperer (@Thebullwhisper) reported

    @L9FRIENDLYSTYLE Maybe not, we'll see eventually. Court concluded BMI didn't have an unrestricted right to the Zillnk IP when it transferred it onward. There's a reason why the Telus relationship slipped by a couple of months, so far nothing mentioned as to why it slipped except "Titan shipments were delayed." Isn't it odd that the BMI - Titan - AMPG transfer happened the same day, AMPG claiming good faith, not knowing the IP was in arbitration? Good faith might be true. But imo that's a display of extraordinary bad due diligence from ampg "we didn't know about the arbitration." It might be a winner down the road, they got orders and multiple legs of their business to carry them. This Telus leg, related to the Titan IP transfer is looking weak at the moment though. No matter how many orders been placed, being able to deliver is what matters.

  • eltigrethetiger
    Bubba the Dog. (@eltigrethetiger) reported

    @NickPenaAlvarez @Rogers @TELUS Don't do it! Trust me. This was a criminal act. Telus has even worse service

  • joneseygirl2022
    SierraAlphaJuliet (@joneseygirl2022) reported

    @FringedCanuck @Starlink Central Alberta here on Starlink. We have had no issues to speak of here. After years of Telus non-service and dial up speed level internet service, we are really happy with Starlink.

  • Bill_McCreery
    Bill McCreery (@Bill_McCreery) reported

    @DouglasTodd @TELUS 2/2 What happens when the US South & Central America become unlivable? These issues won't go away.

  • JasonZanatta
    Jason Zanatta (@JasonZanatta) reported

    @bcbluecon Even in Central Coquitlam at my business , y over y we pay more and y over year @telus service gets worse. Multiple dropped calls per week. Dead zones. Ridiculous given what we Canadians pay. Time of emergency I can’t imagine how bad it must be.

  • NoSacredBeliefs
    306 Shane (@NoSacredBeliefs) reported

    As a Saskatchewan resident, I never expected to be contemplating switching to Rogers Wireless. But @Bell, your latest decision to cap the amount of data one can use on hotspot in a month is downright boneheaded and @TELUS is no better (having made the same decision).

  • Andy17546890107
    Andy (@Andy17546890107) reported

    @MarkJCarney Excellent news PM Whats BC Hydro going to do ? Currently buying 30% of their power from USA coal fired plants & say 20 shortfall by 2029, Source Global BC news. Telus building 3 data centers. Kamloops one will gobble 1.4 Megawatts or the same as 85,000 people. Need help Tks

  • TELUSsupport
    TELUS Support (@TELUSsupport) reported

    @zulutruckeryyc Apologies, and that's definitely not the experience you should be having with your TELUS PureFibre service. To clarify, your internet services are no longer working?

  • TrainItRight
    Alicia Bell | Performance & Fitness Coach (@TrainItRight) reported

    @TELUS Its frustrating going from an influencer account at one point to bad customer service and sky high bills.

  • polymictic
    Deep Green Sea (@polymictic) reported

    @Ayan604 @TELUS @TELUSsupport I will never answer a call from Telus and I'm a customer.

  • Crosby87hfxfan
    🏆Crosby87 #BELIEVE (@Crosby87hfxfan) reported

    @TELUS I would like for someone to actually respond to address the issues. I still did not hear back from Alejandro after I responded to his initial questions.

  • BoomerDivvies
    DividendBoomer (@BoomerDivvies) reported

    @rhum01 @TELUS It's mostly a signal of hate!

  • phinx404
    Clayton (@phinx404) reported

    @TELUS Waiting for the phones in on business plan to run out. Only 3 more left to go then send them back and switch. Never had so many dropped calls or just no service at all. 5g+ and no internet error or dropped calls and dead zones in southern Ontario is crazy.

  • gm_itchell
    gm.itchell (@gm_itchell) reported

    @LindsayDunnTV Hahahaah. I had the same issue with Telus last couple months. Canada sucks in general. The tech had to come 7 times within 6 weeks.. I just moved in march.

  • Bonemantle
    Helgrim (@Bonemantle) reported

    @VanIsleInvestor I figure I can make back the extra $100/month I lost in the dividend cut by cancelling my internet Telus internet service and land line and going with JUTE and VOIP. I will have to pay an extra $150 in cancellation fees but will make over $1000 in savings for the rest of the year.

  • peggy_blair
    Peggy Blair (@peggy_blair) reported

    @OILanatude @Rogers @telusmobility Yes. And I literally just got a lower-priced deal from them 6 months ago because I was threatening to leave to go to Telus after a series of issues with Rogers that saw me file a complaint with the CCTS. $5 increase 6 months later.

  • pinkiepie111
    pinkiepie (@pinkiepie111) reported

    @Ayan604 @TELUS @TELUSsupport Damn! Makes me wish I didn’t decline the call I got from them yesterday lol

  • TheBigBDub
    B Dub (@TheBigBDub) reported

    @Lidsville @Rogers 🚨 PSA:March 2026, Telus, Roger’s, and Freedom all had data leaks. As a result, bad actors are calling clients as if from a major provider and HAVE enough client details to make people believe it’s a legit call. Nobody in Canada should be providing anything on a cold call now. 🚨

  • qmanT
    Armando Asuncion (@qmanT) reported

    @Richard_sfu @TELUSsupport It’s Telus man! Crappy service and worst customer service of all! My latest bill increased by $ 5 each for Optik Tv and 3Gbps Internet which I not getting since upgrading from the 1. 5 Gbps and the speed is even worse. And they have the guts to increase it !

  • EmmanuelInvest
    Emmanuel – Big Tech & AI Investor (@EmmanuelInvest) reported

    5/ 🤝 COMMERCIAL ECOSYSTEM & PARTNERSHIPS Over 60 MNO partners covering >3 billion subscribers worldwide (AT&T, Verizon, Vodafone, Rakuten, Bell Canada, Telus, stc Group, and more). • Network integration & testing underway in multiple European countries • Regulatory progress in UK, Japan, Brazil, and elsewhere • U.S. commercial service approvals already secured • Deploying thousands of low-band cells in the U.S. (targeting ~5,600 total) Revenue backlog: ~$1.3 billion (majority commercial; government minority but scaling rapidly). Japan J-LEO selection (pending approvals): up to ~$1B non-dilutive government capital potential.

  • dynamicdojo1
    P.V. (@dynamicdojo1) reported

    @JustMeJamie64 @Rogers I just did the same with Telus they operate out of El Salvador and the Philippines. The service is fast and they are well trained. One guy had chickens in the background, but i wish they were operating in Canada.

  • spawnsteryvr
    Steven (He/Him) 🇨🇦 (@spawnsteryvr) reported

    @TELUS That’s what I thought. Reddit post said it was a recognized Telus number but spam at the same time. Obviously if it comes from you, no issues getting past call screening. It appears this number did not get past it. Thanks for getting back and confirming.

  • qmanT
    Armando Asuncion (@qmanT) reported

    @Richard_sfu @TELUSsupport I always use social media to vent my frustration because of the lousy support you get from customer service. This is Telus man! Nothing good to say.

  • BillMah017
    BillM (@BillMah017) reported

    @DouglasTodd @TELUS I would argue that the immigration drove down prices. 10 years ago, I was paying 70 dollars for 1 line with a few GB of data. Today, I have two lines and 150 GB of shared data for 70 dollars.

  • OldCitori
    BirdDogsnDriftBoats (@OldCitori) reported

    @redrock1867 @Rogers If there’s a major Canadian Corporation with worse customer service and communication than Rogers please drop a name. @TELUS has a great opportunity to raid Business market share in Calgary right now.

  • UptimusApp
    Uptimus (@UptimusApp) reported

    Aug 10 at 14:35 UTC: The Telus website incident has returned to recovery monitoring. Uptimus signals show reports have stabilized, and we are now verifying system performance.