Telus Outage Report
Why is my Telus service not working?
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (44%)
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Phone (30%)
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Wi-fi (10%)
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TV (7%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Edmonton, Langley, Calgary, Montmagny, Vancouver, Sidney, Sherwood Park, Toronto, Saint-Georges, Purpleville, Prince George, Nanaimo, Ottawa, Richmond and Oliver.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Internet | |
| Langley |
Internet | |
| Calgary |
Internet | |
| Calgary |
Internet | |
| Edmonton |
TV | |
| Edmonton |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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FaZe GoRg
(@itsgorgeh) reported
I think Telus is having issues
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Rarely Surprised
(@RarelySurprised) reported
@mack3636 Telus is slow today.
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Nicole McKenna
(@NMcKenna2011) reported
@TELUS I had no service, then reset my network settings, and now I have service. However it keeps going between 3G and LTE, or no service? Are there network issues for mobile phones?
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Darren Machalek
(@DarrenMachalek) reported
@TELUSsupport Switched from Rogers because of their network wide failure. Starting to feel like that was a bad decision. No phone service right now with Telus.
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Allan Arndt
(@akarndt) reported
@aaronhoyland @jesssicrap @TELUS It will probably go in and out until they find a fix
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JE$US ICE
(@Sheldon_Hankins) reported
@abslswrld My telus data and phone/text service is being fucky all the way in BC. Weird this popped up on my timeline haha.
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Teresa Dutton
(@teresabdutton) reported
@set921 @TELUSsupport To be fair this is probably the only way Telus will be made aware of additional outage areas.
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Christine & Chibi
(@Christine_meow) reported
@TELUSsupport @Virgin mobiles are down as well, I guess they run on telus servers too?
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JayPYYC
(@JasonBu00396101) reported
@TELUSsupport In Calgary, both telus phones has no mobile service, cant use data or call
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Trisha
(@Spanx41) reported
@ScarletBjornson I'm with Fido and I thought they used Telus but I haven't had any problems. 🤞
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NorthwestVoip
(@NorthwestVoip) reported
FYI: Telus is currently experiencing a wide spread outage with it's mobility voice and data products in western Canada. Calls to Telus mobility customers may be disrupted at this time.
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Dr. Evelyn Encalada Grez
(@professor_evy) reported
Very disappointed by @TELUS @TELUSsupport My phone got cut off in the middle of a call and then I received a message saying "No mobile data service, temporarily turned off by your operator."
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VikingCanuck ©. 🇨🇦 🥅 🎱️
(@SorensonBilly) reported
@DarrenMachalek @TELUSsupport I've been a Telus customer for years and this is the first disruption in service I can recall. Normally very reliable service.
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Apes Making Change - AKA Chris
(@AshamedofAB) reported
@TreysDiamonds @TELUS Most major providers are down
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Girl's Name
(@stephanelbow) reported
The ****** online pharmacy I was forced to use at my old job is now called Telus Health Online Pharmacy I'm sooooo glad I dodged having a telecom company with bad customer service being responsible for my medications WOW
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Sheena
(@Blondieooxx) reported
Always say I don't want a cell phone anymore for peace but as soon as Telus is down I panic
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Jill Raymond
(@lovejillraymond) reported
Why is it that I usually want to be away from my phone, but when I actually need it to work there is a province-wide outage? #telus #bc #outage
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Eddie MacIntosh
(@MacIntoshEddie) reported
@set921 @TELUSsupport Because in some cases all of a person's services are bundled, meaning no phone, no internet, no tv, no emergency service. It's not like the old days where if one thing went down you'd be guaranteed at least one other to work. It's lucky that Telus wifi is working
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Justin S
(@SwearingJustin) reported
@YKANEVIN @koodo I heard Telus was down this morning so by extension, Koodo was as well.
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ali aydın karaca
(@_aa_k) reported
Did you check the HLR @TELUS? No service in Vancouver! No data, no Voice!
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Mario J.F
(@MFoulem) reported
@TELUSsupport I’ve upgraded my Telus from PLAN 50 to PLAN 75 and since there’s no way in hell I’m going to wait on hold for 1 damn hour on the phone, my TV service and internet has been screwing up every 30 seconds for the past hour and it’s pissing me off!!!!
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Kimanda Jarzebiak
(@KimandaJ) reported
Hey @TELUS - why am I getting a message saying you aren't providing voice services on your cellular network? Probably one of the top things I do with my phone is use it to talk... call me old-fashioned, I guess?
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🇨🇦 Watching Blue Jays.
(@set921) reported
@TELUSsupport Good thing everyone is jumping on here to confirm they have no data after Telus confirms they're aware of the issue. /s
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kenzie: joe troh stan acct
(@pagesixlvvers) reported
the single ******* day I have to go wait in a shop for TWO HOURS before I can go to work, is the day ******* Telus decides to have “issues with service” I’m going to ******* kill myself
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Tina Dotzler
(@tinadotz) reported
@ETGuy @Bell Yup! No service no data not even my wifi is working and that’s on Telus…
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Lyndsay Slack 🍁🍻🇨🇦
(@Mimz_Slacker) reported
@TELUS is there an outage out near Christina Lake, BC? Do you have an outage map?
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Alex Hunt-Kenny
(@EagerHK) reported
Telus is down stop calling me
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*Nom nom nom*
(@fistbros4) reported
@TELUS can you fix your koodo mobile data servers? I haven't heard a word from you guys yet
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Bernie Sheppard
(@joepubliksez) reported
Looks like @TELUS are having problems locally in Surrey
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christina p 🇨🇦
(@c_l_prevost) reported
from
Squamish-Lillooet Regional District, British Columbia
@TELUS No service in Pemberton BC right now?