Telus Outage Report
Why is my Telus service not working?
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
-
Internet (47%)
-
Phone (28%)
-
Wi-fi (9%)
-
TV (7%)
-
E-mail (5%)
-
Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Vancouver, Grande Prairie, Surrey, Airdrie, Medicine Hat, Edmonton, Calgary, Langley, Montmagny, Port Moody, Leduc, Duncan, Vanderhoof, Fort St. John and Brampton.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Vancouver |
Internet | |
| Grande Prairie |
Internet | |
| Grande Prairie |
Internet | |
| Surrey |
Internet | |
| Vancouver |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
-
Davinder Singh
(@davesandhu_ds) reported
@TELUS came to Telus and requested my number to be ported. It's been more than 4 hours my number has still not been ported and has gone out of service on old carrier. While the temp number Telus have doesn't for texts msgs???
-
Esthersimpson
(@Esthersimpson99) reported
@trustednerd @TELUSsupport @TELUS Pretty soon you’ll find yourself unable to have any services done for you. It’s logistically impossible for one person to have so many problems with just about everyone you’ve ever come into contact with. It certainly proves you to be a vexatious litigant.
-
Ron from T.O.
(@rwener) reported
@zengarden17 @TELUS I can receive calls but my voice-mail doesn't work. Have you seen any updates from Telus
-
Mikemeezy⚡️ - WAKANDA FOREVER
(@SteezyMeezy15) reported
@notjunieb You kno what’s hilarious when I was shopping for a carrier the guy I was talking to said what happened with Rogers in the summer never happens to telus now look at them lol I think your outage was his fault for **** talking the competition lol
-
Karma
(@Onekreation) reported
@TELUSsupport @TELUS my phone was down for hours which I was unable to use, especially for work. Does that mean your giving affected clients a credit? #TelusYouHaveBeenDisappointingTheLastFewYears #ImALoyalCustomerFor19Years
-
dominic
(@dominicrleung) reported
@juliereyess @TELUS Bruh I’m having issues too. I can’t make calls or receive calls from people. It doesn’t ring, is that what you’re getting?
-
🧡💖🏳️🌈Celeste🏳️🌈💖🧡
(@mrsnippyloki) reported
:///// Telus for me, my mom and my sis has been so bad in terms of signal and data speed. There's hardly much connection since a few months ago but this week it's been bad, texts come in hour later :/ phone n apps up to date
-
Barbara Vinnick
(@thevinnicks) reported
@PeterVogel No telus tv just a landline and internet. Good to know thanks. We were told to switch or they would cut off our service.
-
Jackie O'Lantern 🎃 she/her
(@JaxSargette) reported
@ErinStevensonSG Right? I learned about it just last week from my dad! It's called Call Control and I know for sure TELUS offers it (I'm a TELUS customer). Just log into your account and you should be able to find it!
-
Da Man From Manila
(@BanaagAlex) reported
from
King, Ontario
What's up Telus ? Gotta cell phone outage ! Got a panic attack ! I could'nt make a call or text and no internet. I'll stop watching sci-f/ alien movies for a while.
-
Tiffany Wilson-Walker
(@Tiffany07118882) reported
Something is wrong with the Telus network. Cannot send text or make calls. This has been verified by my mom. #telus #kodo
-
Raphael Sheikh ✪
(@_SheikhNBake_) reported
@Ammarrshaikhh Telus your problems #Telus #Tellusyourproblems
-
TELUS Support
(@TELUSsupport) reported
@Melissa051975 Yes, please send us a DM in case you see any charges on the next bill. To avoid this, you can manually select the Telus/Koodo network from your phone's settings.
-
lee lemon 🍂☁️☕️
(@wonholemon) reported
First day of switching to Telus and there’s an outage
-
Lambo
(@rdjflamb) reported
Any of my peeps who use the @telus internet hub, are you having trouble with yours? I am on day 3 with no service. Have done the reset, turn off/ turn on, removed & reinserted battery...nothing.
-
la_legenda
(@lalegenda_) reported
@TheLifeOfNadia I was stranded for two hours thanks to the outage @TELUS @TELUSsupport
-
Antonio
(@ab905) reported
Facebook was down, Instagram was down, TELUS was down, what’s next? Black Hawk Down?
-
Rodney Marois
(@patchcollecter) reported
Any one had issues with Telus today I think I was suspended
-
Nate
(@ToastedP3ANUT) reported
@TELUSsupport Might be time to start handing out some monthly contract discounts to your customers, @TELUS has been down a lot this year, it’s ridiculous especially considering what Canadians pay annually for your services. Gouge us and provide half assed coverage. #telusoutages
-
Charlotte Hunter
(@kijekijikokwe) reported
@BecomingKelsey @TELUS I'm with Koodo, and they typically have pre-orders on release day, but never the actual new Pixels. :-/ So want, too...
-
Alex Delle Grazie
(@dgzie_) reported
@EssaHoy @TELUS @TELUSsupport Everyone I know has been having issues. It’s not just Telus
-
Nuff Said
(@NUFF_SAID416) reported
@Durhamgirl7 @CTVToronto I have service .. I am with TELUS and it has been the only company I have not had issues with. I even have service when most others do not... been with them now for almost 20 years
-
Mike Alfano
(@MikeAlfano3) reported
@TELUSsupport Telus has always been reliable. The one day they choose to be down is when my son is supposed to text me to pick him up lol.
-
bitter ness
(@StregaNessa) reported
from
Toronto, Ontario
If anyone tried to text me today, Telus was down and I didn't notice 🥲
-
dmiller
(@dan_mill_1) reported
Anyone having issues with telus right now besides me?
-
Peter Vogel
(@PeterVogel) reported
@thevinnicks Not directly, and if you want Telus TV then ifbre is a must, but if you don't want Telus TV, or any of the other ancillary services Telus will try to upsell, then you can't beat the reliability of a copper landline. You'll never need to reboot a modem to make a phone call :)
-
John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo @TELUS this all has to be a joke right? This has been going on since the spring. And nobody can fix this? I have been given empty promises over the phone. Im tired of this, ruining ny credit and costing me money. Expect a lawsuit in the comming weeks. Im done with asking
-
Ammar
(@Ammarrshaikhh) reported
Finally Telus fixed up the issue. Lost service for a damn hour and a half …
-
Adam Christian
(@CrankyBear7) reported
@StoichioGuy @smo49key @TELUS Seems the need to be part of the pack when Rogers went down
-
Ell Eee Em
(@kweenshaker) reported
My anger caused a Telus outage lololol