Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (22%)
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Wi-fi (10%)
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TV (7%)
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E-mail (6%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: North Vancouver, Victoria, Prince George, Vancouver, Surrey, Calgary, Abbotsford, Kamloops, Nelson, Toronto, Smithers, Pitt Meadows, Edmonton, Burnaby and Regina.
| City | Problem Type | Report Time |
|---|---|---|
 North Vancouver |
Internet | |
| Victoria |
Phone | |
| Prince George |
Internet | |
| Vancouver |
Phone | |
| Surrey |
Phone | |
| Vancouver |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Carolina de Ryk
(@Rupertsmaven) reported
@TELUS says a beaver is not to blame for the overnight outage that affected northwest BC. The outage is because of cable damage due to a motor vehicle accident. #princerupert #terracebc #Kitimat
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🧙♀️Nicole Sanderson
(@casualmomsense) reported
Has anyone else been having issues with @TELUS wifi lately? My TV and Google nest keep losing signal, but I was NOT the techie in the relationship so wondering if it's just me ?
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BC Think Tank 🤔: Face Filter Faction
(@RealBCThinkTank) reported
Is Telus withholding MSP services from anyone who isn't a paying customer? Are they reserving physicians for the "elite" who can afford to pay for what is essentially extended medical -- during a physician shortage crisis? THESE are the questions that need to be asked.
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Nico Miatello
(@NicoQPPN) reported
So you leave viewers in a situation where they either need to overpay, or not use your services. And I have to be honest at this point there is almost no chance I'm resubscribing to Telus TV unless you address some of these issues. It feels like I'm being scammed.
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Agrewal101
(@agrewal101) reported
@TELUS has the stupid people working for them as customer representative on the phone. : You would think when you call and give them you account number for Internet they would tell you they are not internet department but @TELUS mobility department but it took 17 min for her know
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Drean
(@IamDrean) reported
@TELUS I have to tweet in order to reach out because I cannot make a call, my app is not working and nothing works! Txt message is not working even,Good thing my internet is Shaw and not with Telus. Good grief, never had this horrible service ever in Canada!
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Matt Dagley
(@mattdagley) reported
Telus removed the data charges. If you were in hurricane Fiona and have additional charges call your service provider.
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Kelly Grayson 🇨🇦
(@redhotcrew2004) reported
@casualmomsense @TELUS Not just you. My wifi has been terrible.
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Drean
(@IamDrean) reported
@TELUS can’t get a hold of any of your representative. I have been trying to connect for hours but your autobot chat would just say no one is ready. I’m in the line but nobody answers. Then how can I have my service??
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John Lorinc
(@JohnLorinc) reported
@stopline9toront Well, Rogers is one of the providers that could offer the service. Or Telus. Or Bell. But none of them have expressed interest, apparently.
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Mark Roseman
(@markroseman) reported
Question for @cpsbc_ca: what about physicians working for Telehealth services e.g. TELUS Health, etc.? What does the assessment process look like for them? Because given the blatant and widespread accounts of poor care, it's either not happening or failing badly. 2/
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Masato Webb 正人
(@masato_webb) reported
@43Masonic @sanpabloavenue BAI Communications already installed cell service infra along the entirety of Line 1 south of Bloor but Rogers, Telus and Bell won’t activate their networks ‘cause they’d rather “build their own infra” and not go through an intermediary…even though that’s how it’s done elsewhere
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Nakul Mehta
(@NakulMe96773257) reported
@telus fraud done by their customer reps
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Roger Nairn 🎧
(@jar_roger) reported
@lcfrst2 Have you gotten the one from Rogers yet saying they are sending you $125 for the down network this summer? I got it…it seemed legit…except I’m a Telus customer.
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Abby N
(@EeekingthruLife) reported
@TELUS @TELUSsupport Customer Service has SERIOUSLY DECLINED in the last year! Why is it so hard to PROPERLY PROCESS online forms?! I’ve answered all the questions, spent nearly an hour on the phone to try and get my order straight and it’s been DAYS now—clock’s ticking! WTF!
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Rena Woss
(@renawoss) reported
@Shawhelp Shaw remote control SUCKS. Wish I stayed with Telus ... they have one that is well designed!!!
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Eric The Red
(@Terrywiseman5) reported
@JustinTrudeau Here's an idea Mr Telus. Let's charge the customer the credit card processing fee. We missed it when we set up that payment option. Trudeau won't intervene. He didn't intervene with the two airlines screwing people! Now, where's my bonus for profit ideas? Screw the public.
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Jer Remy
(@JerRemy_RedRoad) reported
@TELUS any information regarding the phone and internet outage in the Hazelton area would be appreciated!
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Trevor
(@tdemerse) reported
@TELUSsupport how do I stop the weekly emails & texts telling me to activate TELUS Online Security? The service came with a bundle but I will not be using it. The tone of the emails stating "immediate action required" is unacceptable, as is the lack of an unsubscribe option.
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Nico Miatello
(@NicoQPPN) reported
@TELUSsupport You guys really need to address NBA league pass. 1st of all you are charging $50 more than the NBA itself for the service. 2nd I am unable to attach my existing account to my Telus TV 3rd there is no other app option on my TV box.
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Robert McGarry
(@rhmcgarry) reported
The only thing that makes this somewhat bearable is if/when you do get through to the 1-833 number the customer service reps are great. Thanks @TELUS for that.
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Graham McIntosh
(@FarnhamHo) reported
@SatiarShah So weird. I've filed a complaint with Telus. SNP is on 915 with them - it showed a message that it was blacked out. They confirm that SNP games are blacked out with them. They had me try 911. It was poker all through the game.
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Doug Ransom
(@dougransom) reported
@Dave_Eby Could you imagine a province where services are cut so bad you can’t take your child to their doctor because they can’t have a doctor. Or access one at all. Maybe you can call telus on your telus phone to book a telus phone appt in two weeks.
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Graham McIntosh
(@FarnhamHo) reported
@SatiarShah Didn't see it. Tuned into SNP to find out Telus didn't carry Canucks game due to "Regional restrictions". I live in Chilliwack. My neighbors were all watching the game on SNP on other carriers. Looks bad on both Sportsnet and Telus. What can you tell me about this Sat?
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Sophie Grace 🚰
(@Sophiegrace68) reported
@thewirereport @TELUS Lol. That’s all Telus does is impose service charges.
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Nakul Mehta
(@NakulMe96773257) reported
@TELUS fraud happened with me , canceled my existing plan and forcing me to pay $1460 , the tele people do not understand the the language well and now I am Harassed pl help
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starr molina
(@starrangel7328) reported
@TELUSsupport @TELUS what is going on with the service
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Carolina de Ryk
(@Rupertsmaven) reported
@telus says the internet outage was not due to a beaver. The outage was because of cable damage due to a motor vehicle accident.
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Peyman
(@Peymiine) reported
@TELUSsupport @Lilipop2023 During the severe conditions and unbelievably interrupted Internet connection, I was hoping Telus will help Iranian people keep connected with their beloved ones by continuing to waive the long-distance charges from Canada to Iran. Please don't let us get disappointed!
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Vince Savoia, MSM (he, him, his)
(@vsavoia) reported
@TELUS customer service is absolutely horrible. Regardless of when you call them, your wait time to speak to someone is more than 1 hour. Why?