Telus service status: outage reports and connection issues
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Full Outage Map
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
- Internet (49%)
- Phone (27%)
- Wi-fi (10%)
- Total Blackout (6%)
- TV (5%)
- E-mail (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Calgary, Vancouver, Toronto, Toronto county, Pickering, Kingston, Surrey, York, Montréal, Barrie, Grande Prairie, Edmonton, Bromont, Chilliwack, and North Vancouver.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary
|
Internet | 9 hours ago |
|
Vancouver
|
Phone | 15 hours ago |
|
Toronto county
|
Internet | 22 hours ago |
|
Pickering
|
Phone | 1 day ago |
|
Toronto
|
Internet | 2 days ago |
|
Toronto
|
Internet | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Telus Issues Reports
Latest outage, problems and issue reports in social media:
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W.C. (@Joe33932) reported@TELUSsupport When will you fix the constant sound drops on the tv. It’s happening too frequently when will Telus address this issue that’s been going on for years now.
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Brady Arruda (@BradyArruda) reported@raygaurca I sold Telus for a loss at $19 per share in 2024, just check and saw its current down by 34% from when I initially held it.
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LandSharkArtz🇨🇦🇨🇳 (@DabiHawksTuah) reported@Gnoc290438 @XfinitySupport Omfg they actually suck so bad I’m starting to miss Telus😭😭😭😭😭😭😭
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DrivingDadNuts (@DrivingDadNuts) reported@genymoneyca Interesting read. We just switched to Telus and managed to get 5 phones (whole family) for $180 all in month to month. Regular things they all offer (Canada & US stuff). They gave us 500GB shared a month which we will never get close to using.
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Del (@FullScopeWelds) reported@chooseyourwow I should have sold my shares but decided not to be emotional. It was a mistake, Telus has terrible infrastructure outside of their fibre business. They're replacing it because they HAVE to. They're also fools though. They could have pulled a line and retained clients.
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Bob Bunting (@imaginet) reported@jodyvance @TELUS Just phone Telus Loyalty dept directly. Do not call customer or technical support. Cal loyalty and they will fix it all up and probably lower you bill at the same time. Sadly, like most, you have no idea how telecom works. You only know how to complain when it doesn’t.
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A-Dub (@AbdiAfrah) reported@TELUS what’s the point in referring a friend for $50 credit if you guys take the friend and don’t give me the credit. Make it make sense don’t promise something during a recession economy and take it back because of your slow SIM card delivery service
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Infokid (@Infokid1Infokid) reported@garymasonglobe @TELUS We had a problem at work on Sunday with Shaw. Resolved in 3 hours. TELUS sucks.
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NickyJitsBC (@NickyBCjits) reported@jodyvance @TELUS Mine sucks all too. Internet and cable.
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Colleen E. Jordan 🇺🇦🌻🇨🇦🦩 (@ColleenEJordan1) reported@jodyvance @TELUS Does your video ‘wig out’ (quit!’)? Had that issue for weeks including hockey 🏆 OT! Insisted on a person coming to house! Turned out our WiFi box was broken! ‘Canceling’ threat helps. 🤞🥰
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🍁🇨🇦🍁Phil from New West🍁 🇨🇦🍁 (@Fildo_Baggins) reported@jodyvance @TELUS Telus service sucks
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Sunshine (@sonnyk10124espn) reported@jodyvance @TELUS Pixalating, freezing, and service going out during sports games. Should be telus slogan
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Steve (@JSandlak19) reported@jodyvance @TELUS Just don’t cancel @EastVan808 he saved 7 kittens from an inferno back in ‘98.
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phil (@PartPhil) reported@garymasonglobe @TELUS It’s awful. When you call do you get stuck on the AI loop?
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meh (@gongshow922) reported@AngryPossum69 @Rogers I would love to but I'm never going back to Telus
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The Entire Population of Canada (@ChefTannis) reported@TELUS My tsn went down right in the middle of the Spain match! In Vancouver, I completely missed the game . So upsetting, unacceptable @TELUSsupport
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Phil Roberts (@xrtsdhndvbh1) reportedLost my @tsn fee. WTF @Telus
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Andrew Cameron (@Ott_Andrew_Cam) reported@Darrenthiel2 @jodyvance @TELUS The main issue of course is the Triopoly in Canada (plus Videotron a bit) and the excuse of "expensive to service vast Canadian geography." 50% truth. But the main reason is the lack of sufficient competition.
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MRD (@MRD87694463) reported@NewhavenPM @tsxman @zethuscap Infinitely into the future. Haaaa Yes needs repairs only 3 months after it's poorly installed. Telus can't answered the phone when customers don't have service, and schedules call backs 3 days to then book said repairs. Dead company walking.
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Dave Makay (@MakayDave) reported@Tintie4 @garymasonglobe @TELUS Yeh I switched to Roger’s last fall They are so amazing that many times between Vancouver and Edmonton they had no service including our overnight stay in Valemount.
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Eric Pianarosa (@edp1111) reported@TELUS The TELUS TV+ guide lets me filter by Favorites, but the remote CH +/- buttons still cycle through all subscribed channels. This is poor UI design. Please pass this feature request to the TV product software team.
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QuikInsightz (@QuikInsightz) reported🚨 #BREAKING: $ASTS Successfully Launched BlueBirds 8, 9, and 10, Completing Its First Multi-Satellite Launch Since April's Setback. What happened: ➜ AST SpaceMobile confirmed the successful launch of BlueBirds 8, 9, and 10 at 2:39 a.m. EDT on June 17, 2026. ➜ The satellites were launched aboard a SpaceX Falcon 9 rocket from Cape Canaveral Space Force Station. ➜ This marks the company's first successful stacked multi-satellite launch since April's mission setback. ➜ Each BlueBird satellite carries a phased array antenna measuring approximately 2,400 square feet, which AST SpaceMobile says is the largest commercial communications array ever deployed in low Earth orbit. ➜ The satellites are designed to connect directly to standard, unmodified smartphones without requiring any special hardware. ➜ AST SpaceMobile says the new satellites are capable of delivering peak download speeds of nearly 200 Mbps for voice, broadband data, and video services. ➜ That is nearly double the company's previously demonstrated peak speed of 98.9 Mbps achieved by its earlier Block 1 satellites. What comes next: ➜ CEO Abel Avellan said BlueBirds 11, 12, and 13 will ship shortly ahead of the company's next launch. ➜ He also said next-generation satellites through BlueBird 37 are already in active production and assembly. ➜ Avellan said, "This first stacked launch is just the beginning. Our focus is firmly on execution: scaling launch cadence, manufacturing, and preparing for commercial service." ➜ Speaking about the mission, he added: "BlueBirds 8, 9, and 10 represent the continued execution of a vision once considered impossible: space-based cellular broadband to everyone, everywhere." The scale behind the company: ➜ AST SpaceMobile says it now operates more than 500,000 square feet of manufacturing and operations facilities worldwide. ➜ The company says it employs more than 2,250 people and has a portfolio of more than 3,900 patents and pending patent claims. ➜ AST SpaceMobile also says it has agreements with nearly 60 mobile network operators representing more than 3 billion subscribers worldwide. ➜ Its strategic partners include $T, $VZ, Vodafone, Rakuten, Google, Bell, Telus, stc Group, and American Tower. ➜ The company plans to initially activate commercial service in the United States, Canada, Europe, Saudi Arabia, and Japan, while also supporting U.S. government programs.
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Bad Pitt (@thebaddestpitt) reported@TELUS @garymasonglobe Don’t do DMs. Do it publicly so we can shame your brutal customer service.
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Salty Albertan (@FringedCanuck) reported@RVetts Take a trip to the USA and get a phone plan there. Starlink needs to release a phone to users. Sat phone would be deadly. Telus,Rogers and Bell can eat ****.
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Puckerglen (@puckerglen) reported@garymasonglobe @TELUS Gary.... Rogers/Shaw are even worse Their teck's find so many ways to **** their customers....and STILL get paid. Ive met a few that've told me their tricks and laugh about it. And then getting in touch with customer service...merry-go-round Its deplorable
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D A M A N I🤎🦅 (@0xdamani) reportedYou know im still perplexed, puzzled and tend to wonder how people survive in economy and state of Nigeria with N150k as salary.. worst as even a family man/woman. Some even dey earn 40k/month o💔 Meanwhile, UK telus is up too.. send DMs I'm activeee!!🔥🔥
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Cory Syvenky 🇨🇦 (@cowtowncor) reported@witoldi @TELUS Still very unstable during primetime world cup matches. Horrible timing.
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Alberta Working Forward (@ABLabourToday) reportedRanking of the 3 worse Canadian cell phone companies, based strictly on consumer sentiment. 1. Rogers Wireless (Worst): Consistently generates the highest total volume of consumer grievances in the country. 2. TELUS Mobility: Experienced a staggering 78% spike in year-over-year complaints. 3. Bell Mobility: Rounds out the Big Three with 17% of all national complaints. The number one consumer complaint with these Canadian cell phone companies is incorrect billing and unexpected charges. "Almost" Criminal.😡 ------------------------------------ 🏅The Best: Freedom Mobile: Freedom is highly praised by consumers for aggressive pricing and a firm commitment to "no price hikes" contract guarantees.
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S Murray (@stureferee) reported@TSN_Sports @TELUS what is wrong with tbe CFL broadcast Sound is crap
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michelle (@michelle_web4) reported@callmeWrizz Need someone to help with telus Can you do that?