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Telus

Telus service status: outage reports and connection issues

Why is my Telus service not working?

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  • 50% Internet (50%)
  • 24% Phone (24%)
  • 9% Total Blackout (9%)
  • 9% Wi-fi (9%)
  • 4% E-mail (4%)
  • 4% TV (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Calgary, Grande Prairie, Edmonton, Nanaimo, Surrey, L'Épiphanie, Duncan, Vancouver, Guelph, Brampton, Mississauga, Montréal, Whitecourt, Hamilton, and Lethbridge.

CityProblem TypeReport Time
Calgary Wi-fi 8 hours ago
Grande Prairie Internet 1 day ago
Edmonton E-mail 2 days ago
Grande Prairie Internet 2 days ago
Nanaimo TV 2 days ago
Surrey Internet 3 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • mikeinthevalley
    Mike in the Valley (@mikeinthevalley) reported

    @TELUS @TELUSsupport has to be the worst company around. Trying yo setup a new digital box for my 84 yr old mom. Get to the end and get an error, which looks like the backend is not synced with the login. OK-go to chat, put in number, says they will call in 15 mins. Yeah right

  • Trader__Joel
    Trader Joel 🇨🇦 (@Trader__Joel) reported

    @TELUS @TELUSsupport Is the most frustrating & awful company to deal with. Every other utility allows you to cancel services online. I've been transferred to 3 service reps and on hold for an hour and still cannot cancel. Ridiculous! #telussucks

  • phinx404
    Clayton (@phinx404) reported

    @TELUS Waiting for the phones in on business plan to run out. Only 3 more left to go then send them back and switch. Never had so many dropped calls or just no service at all. 5g+ and no internet error or dropped calls and dead zones in southern Ontario is crazy.

  • Brevity_ii
    Patrick Kernaghan(He/Him) (@Brevity_ii) reported

    @dagdakiayaz @Rogers Switch to Telus. Rogers isn't worth your time and they don't care about customer service. Getting away from them was has been such a good change.

  • johniosifov
    John Iosifov ✨💥 Ender Turing | AiCMO (@johniosifov) reported

    Three things contact center leaders are measuring instead of deflection: **1. Resolution quality score** — Did the customer's problem actually get solved? Not "was the call ended" but "did the issue recur within 7 days?" **2. Post-interaction sentiment delta** — How did the customer feel after AI vs. human? TELUS found that proactive AI outreach (before the customer calls to cancel) had sentiment scores 34% higher than reactive deflection. **3. Revenue at risk per interaction** — Tag calls by customer segment. A 3-year enterprise contract holder calling about billing deserves a different AI routing decision than a trial user with a password reset.

  • andrewscheelar
    Unacceptable Andrew Scheelar (@andrewscheelar) reported

    @govt_corrupt Signed up to new internet provider after Rogers made Shaw turn to **** and it was included in the price. They're just giving cable away now (really it's just a Telus locked android box and "cable" and internet are the same physical wire and digital signals now anyway, it's all the same now) But if it cost anything we wouldn't have gotten it.

  • nuckheadd
    Jay Rogers (@nuckheadd) reported

    @Ayan604 @TELUS @TELUSsupport Yah telus is pretty bad. Guy hung up on me after I told him I had fido!

  • sk_bossman
    MoneyTree (@sk_bossman) reported

    @BoomerDivvies @FullScopeWelds @TELUS Make sure they don’t ding your or your companies credit rating over this. Either with late payments or if it gets bad enough a judgement

  • UptimusApp
    Uptimus (@UptimusApp) reported

    Aug 10 at 14:35 UTC: The Telus website incident has returned to recovery monitoring. Uptimus signals show reports have stabilized, and we are now verifying system performance.

  • grizbro
    Marv Brown (@grizbro) reported

    Telus responded. I got a call from a tech within 2 hours. He has set up an appt with a service person to come tomorrow morning. He says my modem is a couple Generations old. Fingers crossed this fixes the problem. Thank you Joe from Telus Power of internet.

  • OldCitori
    BirdDogsnDriftBoats (@OldCitori) reported

    @redrock1867 @Rogers If there’s a major Canadian Corporation with worse customer service and communication than Rogers please drop a name. @TELUS has a great opportunity to raid Business market share in Calgary right now.

  • TheBigBDub
    B Dub (@TheBigBDub) reported

    @Lidsville @Rogers 🚨 PSA:March 2026, Telus, Roger’s, and Freedom all had data leaks. As a result, bad actors are calling clients as if from a major provider and HAVE enough client details to make people believe it’s a legit call. Nobody in Canada should be providing anything on a cold call now. 🚨

  • phinx404
    Clayton (@phinx404) reported

    @stormymarie13 @TELUS Service is atrocious. Someone over seas. Can’t understand what you’re asking and just put you on hold then hang up on you. Better off getting a phone in USA with unlimited roaming

  • BoomerDivvies
    DividendBoomer (@BoomerDivvies) reported

    @TELUS $T.TO I hate your company. Truly. Been a business customer for decades just to be treated like ****. Dealing with an issue, a serious mistake on YOUR part, has been gruelling and terrible. The incompetence from your side is inexcusable. Your departments don’t talk to each other leading me to coordinate everything. Hopefully I’ll be able to file a complaint against you with regulators. And you also have a cell tower on our site for which you’re currently asking for a lease extension. That’s gonna cost you big time.

  • mikeinthevalley
    Mike in the Valley (@mikeinthevalley) reported

    @TELUS @TELUSsupport 1 hr later no call do had to call in. The frustrating thing is that she didn't want to change anything but Telus is switching boxes, so they force her to upgrade. She told the agent that she's 84 and doesn't understand tech and they told her she'd have to pay to have someone help

  • ruhbarb19
    Kurt Rowland (@ruhbarb19) reported

    @FringedCanuck @Starlink Interesting as I had Starlink for several years and never an issue. Telus ran fiber optic out past our place and offered a great price.. so we sucked in and got hooked up. We have been having issues with it cutting in and out the past few days. Strange coincidence

  • BoomerDivvies
    DividendBoomer (@BoomerDivvies) reported

    @cyberlander_ @TELUS No, I use shaw at home for internet. This is for our business lines and internet where the problems are occurring. They fcked up our transition from copper to fibre optic, which they asked for, and now I'm dealing with their incompetence.

  • chandar
    Bala Chandar (@chandar) reported

    @TELUSsupport I returned my telus equipment at Canada post a few minutes back after cancelling my internet service. I was told that it may take upto several weeks as they have heavy backlog at Canada post. Pls. Share the Cust.service email to share the Canada post receipt.

  • foolonthehill
    Brine (@foolonthehill) reported

    @MPelletierCIO @TELUS is so badly run. I went months dealing with them installing fiber to my door and when it was finally time to light it up, a rep came to the door asking for my ID to run a hard credit check. Hard pass on that for a monthly subscription. So I am not a Telus customer.

  • GregVance99
    GSVance CFA (@GregVance99) reported

    @VanIsleInvestor @NuggetCapital Great call on Telus….. slow moving trainwreck.

  • FringedCanuck
    Salty Albertan (@FringedCanuck) reported

    Anyone else having issues with @Starlink ? Two days in a row I’ve had sketchy asf service. Cutting in and out. That’s the kind of **** connection Telus,Rogers and Bell have on the daily. Not Starlink. I pay through the *** for my Home system and mini. There are no obstructions or otherwise. wtf is going on………

  • TELUSsupport
    TELUS Support (@TELUSsupport) reported

    @steeletalk 1/2 That doesn't sound like us and could be scam/phishing calls pretending to be TELUS. Check out our Call control feature that can help prevent many of these types of calls.

  • Ryanantividvax
    Ryan Free Albertan (@Ryanantividvax) reported

    @VeeVeeFreeFox It’s just like when I called Telus for support. I keep hanging up and recalling until I have somebody speaking English clear enough I can understand them.

  • vivthelesbian
    viv 🧀💛👑 (@vivthelesbian) reported

    @hotglassofskank @RonnyTheSinner i used to work for telus and had a widow come in to cancel her late husbands cell phone so i had to call corporate and they’re like “we need proof” and she’s like “he died two days ago i don’t have any yet & can’t afford the bill coming out tomorrow” and they said “well too bad!”

  • prairieoceanboy
    Stephen (@prairieoceanboy) reported

    @bruce_mcgonigal @bcndp YUP I have had same & did reach out to find out "who" has authority to use system & the emergency coordinator after some pushing sort of admitted besides keystone copsxHe suggested RICHMOND ndp mla So I called Crickets I will call Telus to see "who" they would allow

  • BenDaws22753025
    ICE CANADA (@BenDaws22753025) reported

    @JustMeJamie64 @Rogers Kicked Telus to the curb last week, they asked why, I told them their installers who were contracted for 2.5 hrs came and did half *** job in 30 minutes while speaking Punjabi in my house. Then upon reaching out to customer service, more foreigners. No Telus No Timmies No Thanks.

  • joneseygirl2022
    SierraAlphaJuliet (@joneseygirl2022) reported

    @FringedCanuck @Starlink Central Alberta here on Starlink. We have had no issues to speak of here. After years of Telus non-service and dial up speed level internet service, we are really happy with Starlink.

  • darkdragoon52
    Thwomp (@darkdragoon52) reported

    @TELUSsupport Why is it so impossible to contact telus? Every time I try report errors in my billing I just get sent to numerous pages to sign in with no help

  • TELUSsupport
    TELUS Support (@TELUSsupport) reported

    @eltigrethetiger Sorry you feel this way about us Bubba. Anything I can do to help with your TELUS services?

  • deive
    Dave G (@deive) reported

    @icenineleafs @araghougassian how is the reception and is there ability for wifi calling? My daughter was on Freedom last year, but had poor reception at her school, and in other places she frequents (she's a rep hockey player, lots of arenas), where Telus has been great. It's a bit more money ($37/mth) tho