Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (48%)
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Phone (27%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Vancouver, Edmonton, Winnipeg, Calgary, Langley, Milton, Toronto, Grande Prairie, Montréal, Wetaskiwin, Maple Ridge, Nanaimo, Laval, Surrey and Montmagny.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Edmonton |
Internet | |
| Vancouver |
||
| Edmonton |
Internet | |
| Edmonton |
Internet | |
| Calgary |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Phd
(@KimLoy33) reported
Retweet if you think #telus coverage sucks. Absolutely the worst in Canada.
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Sara T e m p e s t 🇨🇦
(@tempestimony) reported
@Victoria59L @CUPEOntario 2000: The Union at Telus made sure a manager never used a Printer. Had to ask an employee to print it out. If the staff saw a manager at the printer, they took a foto + reported back to the Union. I was non-Union Temp for 5 yrs. Wow. Made me sick.
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This Day Is
(@day_favorite) reported
@CalgaryOccupy Telus wants to charge us, not a service fee, but a percentage of the payment. I can see corporate retail doing the same.
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Mark Sidloi
(@MarkSidloi) reported
@Captaincoby00 Correction, Telus is down 15% in the past 6 months. So much for record profits.
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Judith Mitchell, A grateful Canadian 🇨🇦
(@JudithBares) reported
@CalgaryOccupy Telus is on board. I cancelled my automatic billing with them. I will no longer pay by credit card. As soon as our contract is over, I'll cancel. Already moved phone service.
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Energy Freak
(@EnergyFreak22) reported
@TELUS Never get TELUS.
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Spooky szn George Costanza 🦑 🎃
(@costanza_sports) reported
@akaRCN And Telus is also awful, but it’s better tech
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Gene Anderson
(@gene_anderson) reported
@MarkConnollyCBC My first was a Telus Mike phone in 96. Those were super tough phones, battery lasted all day, service was good, and while it wasn’t a small phone it wasn’t a brick either.
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Bannanawaffles
(@bannanawaffles) reported
Telus showed up to install fibre and the technician is a really cute help
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NewfieOilerFan
(@newfieOilerFan1) reported
@TELUSsupport unreal.. been third in the Que waiting for telus support for over an hour.. I guess no one is getting served..
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AltBraKz
(@AltBraKz) reported
@_fetusfilets_ @TELUS They definitely should. I get the same **** with Rogers. Randomly lose all network connectivity or just random slowness
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Casey Martin
(@caseymmartin) reported
@TELUSsupport Hi - is topping up using Interac online no longer an option? I used to be able to login to my bank account from the Telus site and pay that way. Seems gone now?
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Don Blake
(@SportsThor) reported
@costanza_sports @akaRCN I’m with Shaw right now and regret every minute of it. Damn their cheap cell phone prices. I’d go back to Telus in a heartbeat otherwise.
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K Profitt
(@k_profitt) reported
@423gray If you have a problem with this blame Telus Corp., they filed a lawsuit against Visa and MasterCard in 2011 that was settled earlier this year and comes into effect October 6th. Credit card companies will now adjust their MOG to reflect that service fees are now allowed.
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Bernardo G. S.
(@Eni_gs) reported
from
Burnaby, British Columbia
Anyone having problems with @TELUS ? No internet on #Burnaby #BritishColumbia. Please help @TELUSsupport
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NewfieOilerFan
(@newfieOilerFan1) reported
@TELUSsupport of you need help from Telus.. first off make sure you have 2 hours to wait for a rep
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Natalie Waldorf
(@gnat72) reported
@TELUS @TELUSsupport Even if you’re allowed to shove a tiny note on the last page of a bill u know people don’t read unless their bill is more than expected doesn’t mean you should. You have no issues texting when my bill’s due but can’t text a “heads up your plan is increasing”?
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lost in the haterade
(@_fetusfilets_) reported
@AltBraKz @TELUS yeah not wrong, the issue is telus is one of the big brands and should have the same quality
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lost in the haterade
(@_fetusfilets_) reported
another day another tweet about how awful the service I get from @TELUS is, why am I paying 129 a month when the upstart brands get better service?
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BrownGuy 🎥
(@BrownGuyMadeIT) reported
Telus royally messed up my account … now this CSR is trying to fix it I feel bad for him but I’m thankful for him
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Emma
(@emma_goldwoman) reported
The telus wires on the hydro poll outside an elderly neighbours apartment has been cut, @TELUSsupport wont send someone to fix the wires outside the building , the heck
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Ryan's weathering arc
(@CharmingGrump) reported
@akaRCN I've had less trouble with Shaw. I've liked the Telus people better.
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Mrs. DeMan-Jones
(@JillDeManJones) reported
@TELUSsupport Really Telus charging me for using my credit card? This long time customer will be leaving at the end of my contract. Cheap move!!
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Commissioner Miner
(@fanCRTCProfling) reported
Man, I promised I wouldn't swear for a week. What horrible timing. ah, man *shakes head*. But, it's surprising the #CRTC goes for a NoC while they let Telus kill grandmothers in the 867 area code (mostly indigenous people). Is the CRTC getting out of the harm people business?
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Qaychak Bass
(@QaychakBass) reported
@TELUS fiber internet been broken for 6 days and no explanation. What’s going on @TELUSsupport ?
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Spooky szn George Costanza 🦑 🎃
(@costanza_sports) reported
@akaRCN Shaw is an actual nightmare to deal with customer service and Telus has Optik.
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Guillaume #defund Duteaud 🥑🔰
(@g_duteaud) reported
@TELUS’s network sucks ***
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AltBraKz
(@AltBraKz) reported
@_fetusfilets_ @TELUS Because the upstart brands share their infrastructure or the infrastructure of Rogers, or Bell. You know, the three big ***** that overcharge and run a monopoly. and have worse service outside of metro areas.
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J to the Ho
(@jenniibeez) reported
Is anyone with #telus or #koodo having issues getting service at all in burnside? Best I can get is 3G and it’s mostly giving me SoS only
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NostraKAMus 👑⚾️❗️
(@FantasyHaterKam) reported
@TELUS @TELUSsupport why is your signal so bad in west Ottawa? Like really really ‘I’m seriously considering switching providers’ bad. I’m waiting for your reply