Telus Outage Report
Why is my Telus service not working?
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
February 06: Problems at Telus
Telus is having issues since 05:40 AM EST. Are you also affected? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (48%)
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Phone (27%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Calgary, Peace River, Cambridge, Vancouver, Montmagny, Lloydminster, Mississauga, Edmonton, Langley, North Vancouver, Nanaimo, Selkirk, Surrey, Prince George and Chilliwack.
| City | Problem Type | Report Time |
|---|---|---|
 Hanna |
||
| Calgary |
Phone | |
| Calgary |
Internet | |
| Peace River |
Phone | |
| Cambridge |
Phone | |
| Vancouver |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Erin No’Toole
(@forktheucp) reported
@Shoeprincss7 @TELUS Ooh good idea! We signed up with ADT a few months back and the service was absolute trash that we cancelled and they tried to bill us and penalize us for cancelling. We cited the Alberta Consumer Protection bill (15 days within sign up) and they left us alone after that.
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Carlos Martell
(@Martell96) reported
Made the terrible mistake of signing up for @TELUS fibre. Not even 3 days with the service and already had 2 outages.
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Carlos Martell
(@Martell96) reported
@ataner @TELUS I had Telus fiber in my last apartment and it was terrible 😭 I should’ve learned my lesson
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Gus Thorson ⚾️🏒🥅🏈
(@BreakawaySR) reported
from
Calgary, Alberta
@debbieelicksen @DirtRoadQueen__ @PrimeVideoCA Watched it live on Paramount Network. Shaw/Telus On Demand?
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Hudson
(@HudsonTheHound) reported
In fact, it’s been so bad today I’m cancelling my cable tomorrow and just going to stream NFL games going forward. I can’t believe how bad the coverage has been. Sorry @TELUS, @CTV just lost you a customer
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Trevor Pott(◢◤);
(@cakeis_not_alie) reported
Just got cold called by @TELUS asking me if I wanted to sign up for Fibre internet. I responded with enthusiasm after which the agent checked the address and then said "oh, it's not available there". I just...gods damn it, Telus. **** you. Don't get my hopes up like that. Damn.
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Perry Greer
(@PGreer29) reported
@MatthewWords Looks like Koodo and Telus also having issues, I'm not getting calls or texts, I'm in St.Lazare
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Daniel O'Hara
(@daniel_ohara) reported
@TELUSsupport @CraveCanada Hey guys - for whatever reason my Telus login on the Crave app isn’t working and I haven’t been cable to access programs for the past few days. Was working fine on Thursday.
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Ricardo Casanova
(@ricocasanova) reported
@DrAmirPakdel Did you see that bell and Telus want the government to pay for them replacing huawei equipment? Sorry not government, taxpayers. They brag about their profit margins but are poor when their infrastructure needs upgrading or replacing.
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Ace Cabebe
(@HeyItsIan14) reported
Call Telus tech support and you get connected to Titas in the Philippines, probably getting paid sub-par wages, trying to solve your issues from the other side of the world. 🤨
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Dr. Emma M. Smith 💜 | 🇨🇦 in 🇮🇪 PhD OT she/her
(@emelsewhere) reported
Hey @RogersMobileCa - have been a customer for 15 years, am looking for a Canada-US plan to use my existing data in the US without resorting to Roam Like Home. @TELUS is $80pm for this - but am being told you can only offer $100pm. Would stay with Rogers but doesn’t make sense!
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ClarityCoach
(@ClarityCoachCA) reported
@TELUSsupport @Telus you are a complete waste of my time. 20 days of no internet, no results 2x's, 2 technician failures, incomplete & no foresight to what is needed to get things done ... get your **** together with ! #Telussucks #notgivingyoumybusiness
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Shanne Marie
(@shannemarie) reported
@WhiteLightKing @TELUS I wish I could get the same thing from @RogersHelps for my cell phone service!!
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Shanne Marie
(@shannemarie) reported
@WhiteLightKing @TELUS I use @TELUS Call Control. Haven't had a robo call since adding it ($0). My tip is that if you call a business and request the call back service (eg. Air Canada), you need to turn it off (*99) b/c the callback initially is a robo call which can't respond to the blocking prompt.
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Joao
(@Acmistia) reported
@TELUS here waiting in your empty yorkdale mall store in Toronto and no one wants to help me so I'm on the phone (on hold) for an hour now waiting in YOUR store for help. I have a health problem that does not allow me to stay standing very long but no chair is provided....🤦
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🎙Barbara K. Baker 👩🏽💻📈
(@BarbaraKB) reported
@noBSkat @TELUS your operative word: “risk.” these folks are the definition of “don’t risk it.” so much fear surrounding #TikTok. I don’t understand it. but… I also never understood the fear around YouTube. Or Twitter. Or Snapchat. Or… #IAmOld
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C of Dead
(@CofDead1) reported
from
Calgary, Alberta
@mattmcqueen Damn, @telus
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Erin No’Toole
(@forktheucp) reported
Hey @TELUS, when you’re setting up fibre internet for a new place and can’t set it up because of reasons, why can’t you offer a same day solution? Why does it have to take up to 2 weeks to get internet? Can’t exactly work from home on my data plan, can’t stay at new place now.
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David Gibson 🇨🇦
(@DavidGibson604) reported
@DrAmirPakdel @moodyangela Telus offers a free service that screens out computer-generated marketing calls. I don’t remember the name. It’s 100% effective.
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GamerPeep
(@Shoeprincss7) reported
@forktheucp @TELUS I’ve never had a positive experience with Telus. They’ve proven they don’t care about inconveniencing anyone, I was with Shaw for years, tried Telus on a few occasions, it’s just brutal. If you explain ur Telus situation to Shaw, I guarantee you’ll see some good customer service
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Ashley P
(@Apea123) reported
@CraveHelp I keep being told I do not have a subscription but I do through Telus. I watch on my firestick and more often than not it stops working. Very frustrating. Do you have a fix? I can watch on my phone but this problem continuously happens on my firestick.
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Erin No’Toole
(@forktheucp) reported
@Shoeprincss7 @TELUS Thank you! I’m super unimpressed with the service so far with telus. A solution would have been nice. Now we have to live between two homes for the time being. 🥺
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Sopwith
(@Sopwith_) reported
@kulpreetsingh @TELUSsupport When I needed support for my alarm 3 weeks ago it took DAYS for them to call back. And that was after my complaint was “Escalated.” There was a time when Telus was a reliable,trustworthy company.Not now. I’m actively looking to dump them - TV,internet,home phone,mobile and alarm.
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mikael mathieu
(@mikael_mathieu) reported
@TELUSsupport Why telus is down
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Awaken Chibers
(@TwitchChibikn) reported
ALRIGHT @TELUS I pay for the highest internet you offer, YET i don't get it i get internet outages and not even the proper download EVERY time i call your guys say there's nothing WELL GUESS WHAT there is i have speed tests so FIX YOUR ****
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Trevor Pott(◢◤);
(@cakeis_not_alie) reported
Poor sales dude on the line: I'll uh...get back to you in a couple of weeks when it is available. Me: You do that, bro. But I can 100% guarantee you that there is no universe in which @TELUS is going to even be taking orders for fibre in the next two YEARS out here.
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Shawn King
(@ShawnKing) reported
I can’t believe I’m getting ****** over by @Telus AGAIN on a Sunday morning. Unbe-*******-lievable. THIRD WEEK IN A ROW I’ve had to waste over an hour with online tech support trying to watch NFL RedZone. EVERY WEEK I get different answers and excuses from these people! 🤬
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Allison
(@AlleyDalley) reported
Is anyone else in #StAlbert experiencing issues with @TELUS today? I’m getting half my usual download speed and less than half of what I’m “supposed to”. @TELUSsupport #T8N
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Dylan Murphy 🇨🇦
(@Dylan_YYC) reported
@TELUSsupport Hi there! I did use the My TELUS account and it is available via the PikTV app on my AppleTV and web browser. The issue seems isolated to the CTV app and it not picking up what I’m subscribed to.
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Georgia Louise Brown
(@Georgia58445456) reported
Female cops. Is Telus going to send me a SIM card that works? Why didn't they use my existing SIM card? Is that usual? Why doesn't my furnace work although I just got it fixed? Is it foul play? Kenetic Energy is coming tomorrow at an undisclosed time. Did they cause the problem?