Telus Outage Report
Why is my Telus service not working?
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (46%)
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Phone (29%)
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Wi-fi (10%)
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TV (7%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Calgary, Whistler, North York, Surrey, Vancouver, New Hamburg, Victoria, Bonnyville, Birtle, Langley, Sidney, Nelson, Kitchener, Kamloops and Toronto.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Internet | |
| Whistler |
Phone | |
| North York |
Phone | |
| Surrey |
TV | |
| Vancouver |
Internet | |
| Calgary |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Christine O.
(@christineodun) reported
@RiceKun Damn, hop on Telus Health and see if you can get in through there. I got mostly all my specialists from using it.
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Bear With Me
(@BearNeccessitea) reported
I'm ready to lose my ****. We have had little if any wifi for weeks now, the landlords have okay ish signal, Telus says it's not their problem and their stuff shows it "working perfectly". We can't just get our own connection b/c we don't have the wiring in here for it.
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Synthetic Animals
(@moodyangela) reported
@LilHurricaneo Mine does this on telus It’s really bad at my mom’s house too And my sister had it until she complained After changing to fibre optics the service worsened
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Bootsnhearts
(@Bootsnhearts1) reported
@TheoFleury14 If people want media coverage to change I have a simple way. Bell owns a lot of media. If say 200k people agree to cancel their bell cellphone and move to say TELUS. That action would hammer Bell revenue to the tune of at least $2m. Per month. They care so much about subs/ARPU
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Mindbox Media
(@mindboxmedia) reported
@bombay_poetess @TELUS @ShawInfo Don’t bother with Telus. We had the same experience with home security install. We had no technician show up for both of service calls. Even after the first time getting our address wrong they screwed up the second time. Don’t use Telus.
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Rebecca Dawson
(@EtownGirl) reported
@HaruunYEG Yes, in YEG on Bell & Telus cell phones, cable tv channel, and weather network app on my Apple Watch of all things.
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Bootsnhearts
(@Bootsnhearts1) reported
@222Minutes If people want media coverage to change I have a simple way. Bell owns a lot of media. If say 100k people agree to cancel their bell cellphone and move to say TELUS. That action would hammer Bell revenue to the tune of at least $1m. Per month. Subs and arpu is all they care about
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Bootsnhearts
(@Bootsnhearts1) reported
@ikwilson If people want media coverage to change I have a simple way. Bell owns a lot of media. If say 200k people agree to cancel their bell cellphone and move to say TELUS. That action would hammer Bell revenue to the tune of at least $2m. Per month. They care so much about subs/ARPU
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Support local businesses, farmers and producers
(@EntitledCanada) reported
@CHEK_News In steps #telus to profit even more. Taking our Doc away from us. They can't even provide proper cable service. Shouldn't be allowed for corporations to take over our medical needs #Corruption
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Stefan Plouffe
(@shoptimestefan) reported
Companies that outsource their phone help, how long will you continue to use “covid” as your excuse for 3-4 hour wait times to get a person on the phone. Like there aren’t a million people ready and willing to take up a phone and help out. #telus #westjet ? Get it fixed.
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Hank Scorpio
(@middleL33tstern) reported
@TELUSsupport continuing to get spam calls from Telus numbers. Up to 7 calls today. The block function doesn't work if they're using different numbers each time
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Bootsnhearts
(@Bootsnhearts1) reported
@DavidStaplesYEG If people want media coverage to change I have a simple way. Bell owns a lot of media. If say 200k people agree to cancel their bell cellphone and move to say TELUS. That action would hammer Bell revenue to the tune of at least $2m. Per month. They care so much about subs/ARPU
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Thomas Wilson
(@ThomasW86935397) reported
@HatesCanada @TomShypitka Damn. Yep, rural areas kinda suck that way. Been there. Paying to use the app is bullshit. It take it no one has answered that question. Great that Telus is hosting it, but the Prov should be paying for the Service. Unreal. I take back my previous sarcasm.
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Belly B
(@bellybybelly) reported
@telus wtf, after paying into my phone for 2+ years you're gonna slap a $450 dollar fee for me to continue using my iphone 11?
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tim francis
(@tfrancis1969) reported
@adrienneivey @SaskTel Telus in southern Alberta is horrible too
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James Maclean
(@macjama) reported
@elonmusk Yeah like when they said a migrant horde was bearing down on Telus southern border. Or that drug abuse was the greatest threat to America
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RailRoaderCabal
(@rr_cabal) reported
@SunsetWorship @TheMedwechuk @TELUSsupport Never had a problem with my Telus internet and Telus support, Shaw was not great support
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Geoff Wright
(@Goonit15) reported
Anyone else having an absolutely terrible Oilers feed on Telus tonight?
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Leanne Rathje
(@leerathje) reported
@marcie_c_john @Rogers Hmmm....I was in Tofino in the fall and the service was fine. But the answer to your original question is no. Telus does not use Roger's coverage and vice versa. I will have coverage on #4, you will not.
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ʎɯɯoʇ o
(@TommyOutlaw1984) reported
@kyleandrewphoto @Fidomobile Never had a problem w Telus
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Evil Twin
(@PWR_ING_UP) reported
Hey @TELUS your customer service sucks lately. I increased my data plan from 20 GB to 40 GB yet you’re still telling me I’m out of data. What am I paying for? And because I work night shift you customer service always tells me you are closed and you web service isn’t working
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Mrs. Larmond
(@Vee__Writes) reported
@CRTCeng I am a paying @TELUS Mobility subscriber & have been since 2003 If @TELUS is a National Telecommunications Carrier why can't I as a paying customer subscribe & pay for their internet & tv services?
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Shauna
(@SLShockeyfan) reported
@sportsjunkie007 Ours was installed by Telus so I can read on an app that our house is 30 degrees except I never look at it.
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Bootsnhearts
(@Bootsnhearts1) reported
@Rehmanofficiale If people want media coverage to change I have a simple way. Bell owns a lot of media. If say 200k people agree to cancel their bell cellphone and move to say TELUS. That action would hammer Bell revenue to the tune of at least $2m. Per month. They care so much about subs/ARPU
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porklegoguy
(@porklegoguy388) reported
@TELUSsupport stop sending Chinese text promotions to me! I am not your customer and never will be. Not sure how you guys got my number either, SUPER disgusted with telus’ business practices. @CRTCeng @cbcnewsbc
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TakeOffFox
(@TakeoffFox) reported
@OmarAlghabra It’s just a stupid loophole. Plans are ONLY offered through their three mid-tier brands, Fido (Rogers), Koodo (Telus) and Virgin (Bell). You need to hold all services all brands to price reductions. Stop stealing from Canadians.
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e livingston
(@microwish) reported
@DavidHartwick_ @Shawhelp I switched to Telus SOLELY because of the disgusting customer service from Shaw. A 25 year customer and was treated condescendingly and extremely rudely. I was shocked. They do NOTHING for their loyal customers and I’m happily paying more now .
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Tyler Hayes
(@TyGuy9) reported
I heard McDavid just scored a nice goal to tie the game! I wouldn’t know though, cause @TELUS Optik TV is absolute garbage trying to watch the game on my laptop at work… 🙄 #LetsGoOilers
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🔥FieryWildCat🔥
(@AngelicParadox1) reported
Every time I use my phone for twitter..my internet goes out. I seriously think I need to get rid of Telus. I dislike the speed and the stupid 90's lookalike modem. Stupid vent, I'm only half-high.
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Steve I
(@SteveI26827992) reported
@EdmontonOilers I would have loved to watch the game from my workplace apartment in Edson, AB. Sadly, @telus Smart Hubs are absolute garbage…and I can’t see games.