Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (27%)
• Wi-fi (10%)
• Total Blackout (6%)
• TV (5%)
• E-mail (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Vancouver, Toronto, Toronto county, Pickering, Kingston, Surrey, York, Montréal, Barrie, Calgary, Grande Prairie, Edmonton, Bromont, Chilliwack, and North Vancouver.

City	Problem Type	Report Time
Vancouver	Phone	3 hours ago
Toronto county	Internet	9 hours ago
Pickering	Phone	20 hours ago
Toronto	Internet	1 day ago
Toronto	Internet	1 day ago
Kingston	Phone	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Truck8256 (@truck8256) reported 2 minutes ago

  @EchoRadios Telus got rid of this stupid technology 25 years ago.

• 
  bcevaj (@bcevaj) reported 2 minutes ago

  .@TELUSsupport May: No dial tone (compensated). June: Broken *98 voicemail. Took 3 days 3 agents to fix.Denied compensation because "same issue within 30 days." A dead line is NOT voicemail. Stop parroting scripts and fix this logic. #Telus you only DM me after my posting here

• 
  Wes (@AFKnownWes) reported 3 minutes ago

  @jodyvance @TELUS It’s bigger than you think. Under new CRTC guidelines, all of Canadas Telecom’s are to switch to an App based service system. All staff are going to be canned, no more call centres. Rogers is ****** too!

• 
  TdotTrucker 🇨🇦 (@TdotTrucker) reported 3 minutes ago

  @TELUS @garymasonglobe Woah. Nothing should take three weeks or more for your Internet to be fixed. That sounds like a problem on your end and you should be making sure that this customer gets Internet immediately even if you have to use another service in the meantime.

• 
  Hillaria (@HillariaBankz) reported 5 minutes ago

  I have a conspiracy theory that internet/cable providers in Canada are tampering with people’s service to get them to pay for upgrades or switch services. No reason @TELUS should be this stinky

• 
  Bill Tansey (@lkn4chnge) reported 6 minutes ago

  @garymasonglobe @TELUS Was client of Telus mobility for 40 years, dumped them after a month of talking to India on problems

• 
  Steve White (@SHW0001234) reported 7 minutes ago

  @VanRothnRoll @HoneycutRa @TWilsonOttawa No but I hear from lots (including people in Northern Ontario) that they can't stand the GTA. I'd like to go some day and hang out at the Mervish. My wife went once (for business) and refuses to go back, even though she saw a Jays game from the Telus private box.

• 
  don't chew with your mouth open (@kFaNsUpAfLy) reported 7 minutes ago

  @davidmgustin @TELUSsupport Hey! I've been a @TELUS customer for over 10 yrs and the problems I've had with them the last cpl is absurd. Check your bill every month for costs u dont owe, like cloning your services and charging you dble!! I used to be happy, I no longer am.

• 
  Bad Pitt (@thebaddestpitt) reported 8 minutes ago

  @TELUS @garymasonglobe Don’t do DMs. Do it publicly so we can shame your brutal customer service.

• 
  Alberta Working Forward (@ABLabourToday) reported 8 minutes ago

  Ranking of the 3 worse Canadian cell phone companies, based strictly on consumer sentiment. 1. Rogers Wireless (Worst): Consistently generates the highest total volume of consumer grievances in the country. 2. TELUS Mobility: Experienced a staggering 78% spike in year-over-year complaints. 3. Bell Mobility: Rounds out the Big Three with 17% of all national complaints. The number one consumer complaint with these Canadian cell phone companies is incorrect billing and unexpected charges. "Almost" Criminal.😡 ------------------------------------ 🏅The Best: Freedom Mobile: Freedom is highly praised by consumers for aggressive pricing and a firm commitment to "no price hikes" contract guarantees.

• 
  1rhodesian (@JohnKir43886910) reported 9 minutes ago

  @bcbluecon Telus sucks as well. They all start you at a reduced rate and then keep jacking it up. Try Starlink if you can.

• 
  ThePodDog (@PadDawg) reported 12 minutes ago

  Hey People don't ever get a 3rd party like Telus to have control over thinks like your heating and air conditioning. I put in for a cancation of service for the end of the month and I thought it was on good terms. Wrong. They shut everything down 2 hours later. No warning

• 
  Mary (@Mary54661403) reported 17 minutes ago

  @TELUS Had the acct. for 4/5 years had no problem, now when trying to log in they don't recognize my email or password and yet I still get my bill through my e-mail??

• 
  Nysha Sharma (@nysha1818) reported 18 minutes ago

  @TELUS lost husband last year, tried to save the house , couldn’t. Wanted to cease the services until I find a place may be for 2-3 months. @telus wants over $550 to cancel. No compassion, no humanity???? Calls over calls, telling the whole situation 100th time, no solution

• 
  Joel - coffee/acc (@JoelDeTeves) reported 19 minutes ago

  He's right, but letting Cohere and Telus grift taxpayers isn't going to fix it

• 
  Ehrmantraut Capital (@EhrmantrautCap_) reported 23 minutes ago

  AmpliTech Group $AMPG and an overview of its customers: Telus $T.TO - 5G/O-RAN. AmpliTech has already secured a multi-year LOI from Telus and purchase orders. Telus furthermore needs 30,000 AmpliTech radios for its O-RAN buildout until 2029. With each unit costing atleast $10,000, you're looking at a minimum $300 million cumulative revenue until 2029, excluding service/maintenance/installation fees that AmpliTech can charge to Telus. $NVDA, Northeastern University - AI-RAN. Both $NVDA and $AMPG are part of the Open6G project at Northeastern University (supported by the US government), and it is likely that $NVDA is interested in $AMPG's proprietary O-RAN CAT B 64T64R Massive MIMO radio unit, which sends out signals based on NVIDIA AI Aerial's AI-driven calculations (running on Blackwell or Grace Hopper GPUs). $IBM, $AMZN - cryogenic LNAs for quantum. Quantum computers store info in qubits at a temperature of 4 Kelvin (-269 degrees Celsius), these give off very weak signals that need to be amplified without creating any noise. AmpliTech has cryogenic LNAs that can withstand these temperatures. $BA, $NOC, $LMT, US Air Force - LNAs for defense for the purpose of communications, radar and electronic warfare. AmpliTech has military-grade LNAs, that have passed years of qualifications and are fully produced in the US, an important requirement. NASA, $VSAT, $WBD, Paramount - SATCOM/satellite communications equipment. AmpliTech sells LNAs that allow LEO satellites and ground stations to pick up very weak signals and translate them into useful data. They also sell PAs (Power Amplifiers) that allow LEO sats to send signals across large distances. Rarely do you see a microcap with such an impressive list of customers. Below, a complete overview of AmpliTech's customers can be seen, which includes more than just the ones I mentioned above (picture is from @rk8215).

• 
  Eric Pianarosa (@edp1111) reported 23 minutes ago

  @TELUS The TELUS TV+ guide lets me filter by Favorites, but the remote CH +/- buttons still cycle through all subscribed channels. This is poor UI design. Please pass this feature request to the TV product software team.

• 
  Marc Edge (@marcedge1) reported 26 minutes ago

  @garymasonglobe @TELUS the problem is you have to publicly shame them to get any semblance of service . . . this is a tactic I have resorted to several tuimes

• 
  HR Beno (@BenoHr80463) reported 27 minutes ago

  Let’s stop talking about the tight local job market for a second and look at global options. If you have a laptop and stable internet, you should be checking these 10 platforms daily: 🔍 Scale AI, RemoExperts, Telus Digital, Welocalize, Mindrift, Appen, Lionbridge AI, OneForma, Alignerr, DataAnnotation. But if you want to skip the crowded lines and target the premium, under-the-radar income streams, focus on these 4: 👉 Mercor: (Up to $200/hr) 👉 Micro1: (Up to $95/hr) 👉 uTest: (Up to $3,000/mo) 👉 GoTranscript: (Up to $1.75/min) They are remote, verified, and pay directly in USD. 💸 Which of these platforms have you already set up an profile on? Let me know in the replies. Hit that Bookmark button so you don’t lose the blueprint, and RT to help a friend 👇🎯

• 
  Amanda Ginn 💙🧡💙💚-x (@Simbarosa17) reported 35 minutes ago

  Well @telus @TELUSsupport you better get my grandmas landline fixed soon as she is part an outage

• 
  ChinoAleman (@chinoalemano) reported 37 minutes ago

  Most of this map is noise to the average investor. But one name is quietly sitting on the layer everything else depends on, and almost nobody sees it. That name is $AMPG. The one that I think will do a parabolic move like $SIVE or $AAOI. Let me tell you the whole story. Look at where it sits: Connectivity & RF. The re-shored, certified domestic alternative for 5G, SATCOM and defense. One name in its lane. Here's why that lane is the one almost nobody is pricing correctly. Look at every other layer on this list. Photonics. Compute. Physical AI. Drones. Space. Energy. Every single one of them, at some point, has to move its signal somewhere. Data has to travel. And the layer that moves it through the air is RF, the radio. It's the connective tissue under the entire map. No radio, nothing else talks to anything. Now the problem that makes this a thesis and not just a product. America does not make its own radios. The companies that build the RF backbone of modern networks are all foreign: Nokia (Finland), Ericsson (Sweden), Samsung (Korea). The Chinese ones, Huawei and ZTE, are banned outright on national-security grounds. So the most powerful country on Earth, about to wire its economy, its defense and its AI into a wireless network, depends on other countries for the physical layer it runs on. That is a strategic vulnerability. Washington knows it. That's the gap $AMPG fills. AmpliTech is the only American company that designs and commercializes a 64T64R Massive MIMO O-RAN radio. That's the highest-capacity radio configuration in the modern stack, and it's the physical hardware that open AI-RAN runs on. Not the only one on Earth, Nokia and Ericsson make them too. The only American one. In a decade defined by re-shoring critical tech, that single word, American, is the whole point. And this isn't a pitch deck. It's already real. It's deployed at Telus, a Tier-1 North American carrier, running on live Open RAN sites alongside Samsung. It's a Strategic Partner in Open6G, the wireless hub funded by the US Department of Defense and run by Northeastern, sitting in the top partner tier right next to NVIDIA, Dell and Qualcomm. Its radio was the physical unit in the world's first open-source Massive MIMO AI-RAN demo, running with NVIDIA's Aerial software. And it was the only American-designed 64T64R radio to pass multi-vendor interoperability at the O-RAN ALLIANCE Global PlugFest. Then look at who shows up on its customer wall: NVIDIA, Amazon, IBM, Boeing, Lockheed Martin, Northrop Grumman, L3Harris, NASA. You do not land defense primes by accident. Those relationships take years of qualification before you're even in the room. That's a moat you can't fake. Now the fundamentals, because a thesis needs a business under it. 48% gross margins, up from 33%. Debt-free. $50M revenue guidance for the year (and they hit their prior guide, they don't have a habit of underdelivering). And managament promised even more. Real backlog, real LOIs. This is a company that already makes money doing this, today, with the radio. And stacked on top, for free, two pieces of optionality. AI-RAN, where towers become intelligent edge nodes, the demo with NVIDIA points at exactly where this goes. And quantum, where AMPG makes the cryogenic amplifiers superconducting quantum computers need for qubit readout (it's delivered proof-of-concept units to names like IBM and Google). I'll be honest about both: optionality, not the core thesis. Cheap call options on top of a real business, not the reason to own it. Here's the honest framing that actually makes this stronger, not weaker. $AMPG is not a chokepoint nobody can replace. AI runs without it. Other radio makers exist. I won't pretend it's irreplaceable, because it isn't. What it is, is the sovereign alternative. The American option in a layer the US increasingly refuses to outsource That's a strategic preference backed by policy and funding, not a technical monopoly. And strategically favored can re-rate a sub-$1B company just as hard as technically indispensable can. And the timing isn't subtle. The US just restricted its most advanced AI models from all foreign nationals, even allies. When a country starts walling off its critical tech from its own friends, it tells you exactly how it's going to treat the physical layer its AI economy runs on. It's going to want that made at home. So in a map full of chokepoints and physical inputs, $AMPG is the layer that moves the signal, re-shored, certified, and American. The screens get the attention. The infrastructure gets the returns. Not financial advice. I'm long $AMPG. DYOR. 📡

• 
  ChinoAleman (@chinoalemano) reported 37 minutes ago

  @ThematicTrader @mkfilko From what I’ve read, $TRT’s margins were stable for four years and only came down recently. If my intuition is right, they probably lowered them to get a foot in the door with Micron and COHR. Something similar happened with AMPG: they cut their margins to get a foot in the door with TELUS, and once they were in, they raised them again. But I'm open to your thoughts, since I'm still DDing this company.

• 
  Doug Ransom (@dougransom) reported 47 minutes ago

  @jodyvance @TELUS They are all the same. Services are priced for maximum profit at the service level consumers will tolerate.

• 
  Genes 🇨🇦 Back To Being Grateful,Oh Canada 🇨🇦 (@creativewaves) reported 48 minutes ago

  The CRTC has again issued warnings to Bell Canada and Telus Corp. over recently introduced fees the regulator says could be in violation of its new policy prohibiting telecoms from charging customers when they activate, change or cancel plans.

• 
  phil (@PartPhil) reported 51 minutes ago

  @garymasonglobe @TELUS It’s awful. When you call do you get stuck on the AI loop?

• 
  np (@everyeverysec) reported 52 minutes ago

  Telus is an evil empire and deserves to be cut down instead of expanded

• 
  D A M A N I🤎🦅 (@0xdamani) reported 53 minutes ago

  You know im still perplexed, puzzled and tend to wonder how people survive in economy and state of Nigeria with N150k as salary.. worst as even a family man/woman. Some even dey earn 40k/month o💔 Meanwhile, UK telus is up too.. send DMs I'm activeee!!🔥🔥

• 
  Andrew Cameron (@Ott_Andrew_Cam) reported 56 minutes ago

  @Darrenthiel2 @jodyvance @TELUS The main issue of course is the Triopoly in Canada (plus Videotron a bit) and the excuse of "expensive to service vast Canadian geography." 50% truth. But the main reason is the lack of sufficient competition.

• 
  Raff 🇨🇦 🇲🇽 (@RaffMB) reported 1 hour ago

  @TELUS @xrtsdhndvbh1 All TSN channels are down. Please get on it.

• 
  Craig T. Miller (@cckcmiller) reported 1 hour ago

  @TELUSsupport how bad is your support that I cannot find a phone number to call support. Telus assist is a joke and anytime I have gotten into your support queue it has been a joke.