Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (50%)
• Phone (25%)
• Total Blackout (9%)
• Wi-fi (9%)
• E-mail (4%)
• TV (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Edmonton, Duncan, Vancouver, Guelph, Brampton, Grande Prairie, Calgary, Mississauga, Montréal, Whitecourt, Hamilton, Lethbridge, Port Moody, Burnaby, and Richmond.

City	Problem Type	Report Time
Edmonton	TV	2 hours ago
Duncan	Internet	15 hours ago
Edmonton	Total Blackout	24 hours ago
Vancouver	Internet	1 day ago
Vancouver	Internet	1 day ago
Vancouver	Total Blackout	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Andy (@Andy17546890107) reported 3 minutes ago

  @MarkJCarney Excellent news PM Whats BC Hydro going to do ? Currently buying 30% of their power from USA coal fired plants & say 20 shortfall by 2029, Source Global BC news. Telus building 3 data centers. Kamloops one will gobble 1.4 Megawatts or the same as 85,000 people. Need help Tks

• 
  Andre (@AndreInUk) reported 5 minutes ago

  @Bell @telus @Rogers please explain why you scam Canadians while we get the same service or better in the UK for cheap?

• 
  SierraAlphaJuliet (@joneseygirl2022) reported 7 minutes ago

  @FringedCanuck @Starlink Central Alberta here on Starlink. We have had no issues to speak of here. After years of Telus non-service and dial up speed level internet service, we are really happy with Starlink.

• 
  Steven (He/Him) 🇨🇦 (@spawnsteryvr) reported 7 minutes ago

  @TELUS That’s what I thought. Reddit post said it was a recognized Telus number but spam at the same time. Obviously if it comes from you, no issues getting past call screening. It appears this number did not get past it. Thanks for getting back and confirming.

• 
  Blacktop Cowboy (@Blacktop_Cowboy) reported 8 minutes ago

  @UberJumper @Rogers Honestly Rogers and Telus are such a **** show, I'm just gonna get starlink, and if they ever make a phone I'll get that too

• 
  Mike in the Valley (@mikeinthevalley) reported 13 minutes ago

  @TELUS @TELUSsupport With more of our population aging and companies moving more stuff to the cloud, these issues will continue to happen but without providing a way for the client to get support for a change they did not request, without paying for it, is pretty irresponsible as a corporation.

• 
  Kurt Rowland (@ruhbarb19) reported 14 minutes ago

  @FringedCanuck @Starlink Interesting as I had Starlink for several years and never an issue. Telus ran fiber optic out past our place and offered a great price.. so we sucked in and got hooked up. We have been having issues with it cutting in and out the past few days. Strange coincidence

• 
  lutz zilliken (@LZilliken) reported 15 minutes ago

  Down town Nanaimo One ******* bar with telus How is that piece of **** company still in business????

• 
  DividendBoomer (@BoomerDivvies) reported 20 minutes ago

  @TELUS $T.TO I hate your company. Truly. Been a business customer for decades just to be treated like ****. Dealing with an issue, a serious mistake on YOUR part, has been gruelling and terrible. The incompetence from your side is inexcusable. Your departments don’t talk to each other leading me to coordinate everything. Hopefully I’ll be able to file a complaint against you with regulators. And you also have a cell tower on our site for which you’re currently asking for a lease extension. That’s gonna cost you big time.

• 
  Alexander (@AlexfromBabylon) reported 21 minutes ago

  @Clayton37808570 Regarding conviction of MNO’s this is too simplistic. You have multiple buckets: Early die hards > AT&T, Vodafone, Bell, Rakuten, TIM These MNO’s basically co-engineered the Spacemobile solution. STC was late, but commited 1 billion of revenue as Saudi sovereign solution so I think they also fall in this bucket. Late followers that evaluated both in detail with non public roadmap for Starlink and AST Spacemobile and chose AST > Verizon, Telus, Orange, Telefonica, Axian. Next you have a big bucket of optionality ****’s like you indicate, but that bucket is under heavy pressure to make a choice. Maximum optionality is a nice buzz word, but in reality they have to chose between an architecture that is competing with them, versus one that is supporting them. On paper a strong line up, but Starlink and Amazon will be competing systems. Equatys, Iridium niche constellations not optimized fot consumer broadband. So if you wat a friendly solution there is only one choice. Deutsche Telekom is the study case of my thesis.

• 
  Jeff Galbraith 🇨🇦🤝🇺🇸 (@JeffG4Sovr8nty) reported 25 minutes ago

  What is it with Telus service agents??? English is not their first language!!! Condescending happiness!!

• 
  Jason Boring (@JasonBoring99) reported 28 minutes ago

  @JustMeJamie64 @Rogers Telus is just as bad plus most of their technicians are from India, completely useless and no troubleshooting skills

• 
  ALPHA MALE! (@dingoboy70) reported 28 minutes ago

  Telus come get your equipment. This entire worst customer service experience has been going on now for a week. They cancelled our service when they were told not to? they had us on hold for over 2 hours & now this. This is the problem when a company has a monopoly

• 
  Bruce McGonigal (@bruce_mcgonigal) reported 34 minutes ago

  Smart TVs also can be turned on remotely, including the Alexa microphone in your remote control. It can also hack your wifi network and all devices on it. China did it for years in the USA. My FireTV when connected to the computer was changing settings on my PC, when connected via an HDMI cable, BUT NOT TURNED ON. I could tell because my PC screen would change as if a new monitor was turned on and found out it was the TV doing it. So a TV not turned on was still interfacing with my computer without my permission. I also noticed my TV was doing updates despite the fact my TV was not connected to my wifi network. Instead it was doing the updates without my permission, using the 4K Telus digital box it was connected to.

• 
  Top Dawg (@TopDawgxy) reported 34 minutes ago

  @araghougassian Yea because their data is ******* horrid, just use Telus or ur not gonna get 5G/LTE anywhere especially with Freedom

• 
  smokesone 😶‍🌫️👑 (@petuniawtf) reported 34 minutes ago

  @Ayan604 @TELUS @TELUSsupport Those damn immigrants

• 
  @WeNeedAHero (@WheresOurHeroes) reported 37 minutes ago

  DEAR AT&T and TELUS, Are you paying attention? A company is only as good as it's service and attention to the most remote and poorest members of its service area. (I still say the same thing about unions too). When areas in SE Alaska don't have phone and internet their lives are highly at risk. It's not just about a drop in communications, gaming, streaming movies or social media. It's a drop in safety tools for these island dwellers too. Not to mention that with millions of tourists every year robbing the locals of bandwidth with high data traffic locals end up in last place as highpaying users for lack of competition. Ketchikan’s main internet (KPU fiber via the Canada route, plus cellular from providers like GCI/AT&T) has "finite capacity". When multiple cruise ships dock and thousands of tourists flood downtown with phones and devices, and that shared bandwidth gets congested—slowing speeds for everyone. When the service is down, many local busineses lose the use of POS machines (but still pay the rent to have them). Starlink solves this in several practical ways: -independant backup, -reliable pathways and -outage resilience. Starlink is already a tremendous service for the Alaska Marine Highway System which is a class 1 essential service for SE Alaska, whereby these ferries are often the only way form of transportation between island communities for so many of these remote residents. In this age of high technology, the current tools, even with their own redundancies, just don't offer enough protections. This isn't an advertisement nor do I get paid for mentioning Starlink. But I will post pricing for SE Alaska residents because these remote areas need options: As of August 2026, Starlink’s regular U.S. Residential pricing (which applies in Southeast Alaska) is: Residential 100 Mbps: $55/month Residential 200 Mbps: $85/month Residential MAX: $130/month New customers can download the Starlink mobile app and the sign up opens on the initial screen. Competition is a beautiful thing. Just saying...

• 
  Aeyo (@Aeyorl) reported 37 minutes ago

  @Zahra_szn For real Telus ai Crowdgen Some much platform I knew since 2021 But to get someone outside was the issue Telus was even recruiting Nigerians back that Personal I think it’s this wave of web3 guy that pivoted honestly People giving accounts to Nigerians Dey ran it like agency

• 
  Soo Greyhounds Updates (@HoundsInsider) reported 38 minutes ago

  @ccoutu1 @Rogers @RogersHelps Telus is worse , fyi. Roger’s was the only company with service while I was away this past few days meanwhile I had 0. It’s not a single companies fault it’s the entire infrastructure in the North. Maybe call Chris Sc….oh wait

• 
  Patrick Kernaghan(He/Him) (@Brevity_ii) reported 40 minutes ago

  @dagdakiayaz @Rogers Switch to Telus. Rogers isn't worth your time and they don't care about customer service. Getting away from them was has been such a good change.

• 
  chris deegan (@chrisdeegan6) reported 41 minutes ago

  @Sportsnet Thanks for streaming it on your pay platform!! You money grubbing ******** just sent another customer to Telus

• 
  viv 🧀💛👑 (@vivthelesbian) reported 43 minutes ago

  @hotglassofskank @RonnyTheSinner i used to work for telus and had a widow come in to cancel her late husbands cell phone so i had to call corporate and they’re like “we need proof” and she’s like “he died two days ago i don’t have any yet & can’t afford the bill coming out tomorrow” and they said “well too bad!”

• 
  DividendBoomer (@BoomerDivvies) reported 44 minutes ago

  @rhum01 @TELUS It's mostly a signal of hate!

• 
  Don Hoglund (@randomdh) reported 46 minutes ago

  @TELUSsupport @TELUS Communications with your customers should be a priority not wait for customers to call your overseas support

• 
  DTTD (@king_DTTD) reported 49 minutes ago

  @0xdamani hello, please i need help with telus

• 
  Edmonton Lilly (@BabyGirlWife) reported 52 minutes ago

  @TELUSsupport And the stupidity of @TELUS @TELUSsupport continues. This is not a PERSONAL issue; this is a COMPLEX issue. The complex DOES NOT have a corporate account with TELUS. This is WILL impact a minimum of FOUR units!

• 
  AnakeRose 🇨🇦 ❤️🤍💙💛 (@AnakeRose) reported 54 minutes ago

  @SonyaPaterson Oh geez Sonya, sounds like you've been thru the ringer! We've also had issues with Rogers/Shaw so we moved over to Telus for our cable & internet.

• 
  Helgrim (@Bonemantle) reported 54 minutes ago

  @VanIsleInvestor I figure I can make back the extra $100/month I lost in the dividend cut by cancelling my internet Telus internet service and land line and going with JUTE and VOIP. I will have to pay an extra $150 in cancellation fees but will make over $1000 in savings for the rest of the year.

• 
  Ramiel el Jocoso (@RamielReturns) reported 57 minutes ago

  Hey @TELUS, I’m using your international roaming service, and the experience has been extremely disappointing. The data is painfully slow, and calls keep dropping. Is this really what you charge CAD $18 per day for? Shame on you.

• 
  B Dub (@TheBigBDub) reported 1 hour ago

  @Ayan604 @TELUS @TELUSsupport 🚨 March 2026, Telus, Roger’s, and Freedom all had data links. As a result, bad actors are calling clients as if from a major provider and HAVE enough client details to make people believe it’s a legit call. Nobody in Canada should be providing anything on a cold call now. 🚨