Telus Outage Report
Why is my Telus service not working?
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
March 31: Problems at Telus
Telus is having issues since 12:20 PM EST. Are you also affected? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (48%)
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Phone (23%)
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Wi-fi (13%)
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TV (7%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Vancouver, Iqaluit, Calgary, Toronto, Carseland, Richmond, Edmonton, Mount Pearl, Montmagny, Coquitlam, Surrey, Brandon, Spruce Grove, Langley and North Vancouver.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Wi-fi | |
| Iqaluit |
Total Blackout | |
| Calgary |
Internet | |
| Toronto |
Internet | |
| Carseland |
Wi-fi | |
| Richmond |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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James
(@bikerdad1980) reported
@TELUS Telus has great speeds but lacks in the service department.... By a looooong shot.
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RIO.J
(@TinZhanV) reported
Internet cable cut down by a truck on Friday. FOUR days passed, service NEVER works. Trying to cancel Telus and get internet from other providers. Telus say I need to pay a cancellation penalty. I am bounded without service provided.
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Evan Herbert
(@evan_herbert) reported
@AlexForgay @shawnmicallef once you're beyond the 905 you switch over to other networks, so it's as spotty as whatever network you're switched to. Sometimes I get better service in rural Ontario than my wife (Telus), sometimes worse. But in the city it's 4G/5G and a fraction of the cost of the big three.
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PKP
(@ppayette) reported
@TELUS 23 mins in and now on hold AGAIN just to reset my login password and have my email work on my phone again. Why is this taking so long?? We are business anywhere and spend a small fortune on our account! Why is this so complicated? 😡
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Jess 🦇
(@Jessbare_) reported
do i have to seduce a telus man off the street to fix my wifi or is there a number you can call??
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RIO.J
(@TinZhanV) reported
@TELUSsupport Internet cable cut down by a truck on Friday. FOUR days passed, called for service, long hours waiting, long hours begging, but NOBODY cared. Working at home, we need INTERNET . TELUS do your work.
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Diane Freeling
(@DianeFreeling) reported
Is anyone else having trouble with Telus TV and internet in SW Calgary? No TV reception and half assed internet
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north
(@kiIIermoth) reported
i think the telus tech support guy saying "you're playing games online.. and you're a girl. you must be popular huh?" over the phone is actually gonna haunt me until i die now
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Joe Balaneski
(@balaneski) reported
@JonLueke @GroseAndrew Perfect!!! Haven't had any issues with it since I switched over to Telus in October of last year!
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teslainvernon
(@teslainvernon) reported
@sgeve @TELUSsupport @TELUS ours just started working again about 2 minutes ago. Is yours still down?
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RIO.J
(@TinZhanV) reported
@Tonygeheran Internet cable cut down by a truck on Friday. FOUR days passed, called for service, long hours waiting, long hours begging, but NOBODY cared. Working at home, we need INTERNET . TELUS do your work.
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Alipy
(@gazpachodragon) reported
@Jen__Again I just want Eurovision! I think most stuff I'm interested in has been bought by some network or another, and we still shell out for Telus. Wish Crave would just sell out to HBO Max though so we automatically got all that stuff instead of just some.
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marty capra
(@martycapra) reported
@brianlilley @JustinTrudeau Tell Roger's, Bell and Telus we're all going to cancel our cell phones the day this is passed. Imagine the fall-out
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Andrew Sullivan
(@anvilwalrusden) reported
@shawnmicallef I find Telus about market, but their service has been better for me and their roaming is _much_ better if carefully planned. Used Freedom for a while but found voice quality way too poor.
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NC Hammer
(@CanadianLuigii) reported
@chev1867 Wait, people have to pay for VM? It doesn’t come with the plan? I don’t think I’ve ever had to pay for that service (Telus)
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Jeff Cabiles
(@ShOcKjOcK80) reported
@MindyJoss Unfortunately, we left MTS because when we called to see if they had any deals, all we got was the run around and a few rude customer service reps. I’m with Telus now, no issues, maybe check them or other plans? Compare? 👍
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Gurpreet Singh
(@gopsy_s_goraya) reported
@TELUS you really need to double-check information before reporting to credit bureau. Take accountability of your actions and make amendments. I’m not even a telus customer and got affected by your irresponsible behaviour.
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Eliana Bray
(@ZWineNinja) reported
from
West Bench, British Columbia
@vania_pacheco Telus has never been a friend in any place in BC for me. With Rogers for phone and Shaw for net, but no cable for years as streaming works for me. Too many providers, your choice :)
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RIO.J
(@TinZhanV) reported
@Tonygeheran @gregobr Internet cable cut down by a truck on Friday. FOUR days passed, called for service, long hours waiting, long hours begging, but NOBODY cared. Working at home, we need INTERNET . TELUS do your work.
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Vania Pacheco
(@vania_pacheco) reported
Finally canceled cable. Wish me luck during withdrawal period. What made me laugh was Telus offering me $15 discount to retain me. I’ve been a customer for almost 10 years, always paid on time and canceled because my tv always kept losing signal, finally fed up with it!
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Kairos Cognitive Care
(@kairoscognitive) reported
@paqtasit @redmcgraw1 @CBCMeg Also, the right to emergency medical service is constitutionally defended. There is no such thing as a private clinic that operates as an ER. Therefore, AHS legally cannot 100% refuse him medical services so they’re not. Just like TELUS for phone, Dir En for gas, Enmax for elec.
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Jeff B
(@_Jeff_B_) reported
@TELUSsupport @TELUS Why do I have to call Telus for creating a Telus email address?? Every time that I want to create a new email address I have to call Telus & ask them. This is against our privacy. If Telus could not handle the new email service, don't provide it.
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Gurpreet Singh
(@gopsy_s_goraya) reported
@telus you really need to double-check information before reporting to credit bureau. Take accountability of your actions and make submit amendments. I’m not even a telus customer and got affected by your irresponsible behaviour.
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RIO.J
(@TinZhanV) reported
@TELUSint @NearForm @dberesford Internet cable cut down by a truck on Friday. FOUR days passed, called for service, long hours waiting, long hours begging, but NOBODY cared. Working at home, we need INTERNET . TELUS do your work.
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teslainvernon
(@teslainvernon) reported
@dchymko @TELUSsupport our Internet is working today but Telus TV has been flakey, losing signal regularly.
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James
(@bikerdad1980) reported
@TELUS Telus "we want to end bullying" Hell, you are the bullies. horse ****.
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E-Comm 9-1-1
(@EComm911_info) reported
.@TELUS advises that cell service has now been restored in @fortstjohn. Thank you. #911BC
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RIO.J
(@TinZhanV) reported
@TELUS Internet cable cut down by a truck on Friday. FOUR days passed, called for service, long hours waiting, long hours begging, but NOBODY cared. Working at home, we need INTERNET . TELUS do your work.
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Vitor Westman 🇧🇷🇦🇹🇨🇦
(@vwmannn) reported
@vania_pacheco Is the quality of their TV service that bad? What happened? #Telus
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Christopher Hylarides
(@hylaride) reported
@shawnmicallef The biggest net positive for Telus isn’t necessarily the price, but the fact that unlike Bell/Rogers they’re not quite the media conglomerate. I’ve never gotten random mails to subscribe to TV/magazines and other marketing from them nor do they ever call me about such things.