Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (51%)
• Phone (23%)
• Wi-fi (12%)
• TV (6%)
• Total Blackout (5%)
• E-mail (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Calgary, Spruce Grove, Whistler, Surrey, Woodstock, Edmonton, Airdrie, Grande Prairie, Toronto county, Vancouver, Didsbury, Blackfalds, Burnaby, Red Deer, and Chilliwack.

City	Problem Type	Report Time
Calgary	Internet	4 hours ago
Spruce Grove	Internet	6 hours ago
Whistler	Phone	8 hours ago
Calgary	Phone	11 hours ago
Calgary	Internet	11 hours ago
Surrey	Internet	12 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  LaserGuy: Every Silver Lining Has a Cloud Arnd It. (@GunFarce) reported 3 minutes ago

  @Thundercattttt0 @TruthFringe @BlueJays Ya, I dumped Virgin (from bell) cell service $55 a month w/4gb. I now get the same thing from public mobile for $26 (Telus) I don't need much data, but if I did, it's a LOT cheaper elsewhere.

• 
  Bud (@Budwiser620) reported 3 minutes ago

  @MarkJCarney Telus stock is way down, is this just another financial bailout?

• 
  Annoying Canucks Fan 🏒 (@JCog88) reported 4 minutes ago

  I'm paying $100+ for a phone I don't want spam callers. I won't fall for it as I'm somewhat vigilant and understand that telus or any company won't take Gift Cards as payment, but i know my Grandma or someone's mom may not understand. Its 2026 fix it.

• 
  Richard L. Bennett (@RichardLBennett) reported 7 minutes ago

  To hell with Data Centres. Damn Telus. Curse Telus.

• 
  Lily Funds (@LilyFunds) reported 8 minutes ago

  @SpaceInvestor_D Reminder Canadian Telecom TELUS is a customer (that $40M LOI) 🧑‍🚀

• 
  🇨🇦🌈💙💛🇺🇦🇬🇱🇹🇼 (@casualcactii) reported 11 minutes ago

  @avilewis @always_vote Especially @TELUS , I can’t even figure out your phone bill or answer the phone on time. Those are structural issues that never get resolved.

• 
  lost everything betting on the sushi race (@unclehaver) reported 13 minutes ago

  @Baritone_BC I am all for public housing and safe injection sites and better public transit. Those things help people like me. This data centre only enriches Telus and bails out West Bank

• 
  CRToney🧢 (@CRToney2) reported 13 minutes ago

  @BantrySeedFarms @TELUS 5G is a much narrower signal. Easier to get out of service

• 
  hcky123 (@dundatt1989) reported 15 minutes ago

  @JayJanower You are saying on Matt show you have it on authority Caps lost 40 million per year ? Aside from this year player wages were 14 m so total budget at max for caps would be 40m ish. that’s poor/lazy reporting to think they lost that much ? 🍎Tv is 8m/yr Telus is 4 m/yr

• 
  Noel HC (@biathlon1) reported 17 minutes ago

  @TELUSsupport That is how I finally accessed my bills. Three days now My Telus app is not displaying them. I prefer using the app. Escalate this as I don’t think I am the only customer experiencing the issue. Also see the DM string I have had with support.

• 
  nonchalantgoonr (@arcu31d) reported 20 minutes ago

  MY NAME IS TELUS INTERNET SERVICE PROVIDER AND I LOOOOOOVE THROTTLING DOWNLOADS WHEN YOU PAY FOR 1 GIGABIT FIBRE INTERNET

• 
  Kimball Finigan (He/Him) Your At-Home Trainer 🍉 (@KimballFinigan) reported 24 minutes ago

  Who gives a **** if these AI slop factories use /less/ water? I care that billions are being chucked into a private corporate profit statement. If Telus wants to build data centres let them take the risk. If the government needs data centres, build and own them.

• 
  Isaiah Ojo (@isaiah_ojogigs) reported 25 minutes ago

  @tony_god_sent @HeyAmit_ Check this website called oneforma , telus and crowdgen you earn $1500 A month . A legit remote job board Use Morelogin antidetect browse to navigate anonymously , the solution to remote jobs is to work anonymously undetected and make sure you have a good proxy to mask location

• 
  Greying Geek🇨🇦 (@Greyinggeek1) reported 25 minutes ago

  @howisthismylif @TELUS 100% shady. Nobody should be buying anything from outbound sales. I worked sales, mostly in telecommunications for 20 years. The worst cases of fraud and lies come from 3rd party outbound sales.

• 
  Pearl (@PearlAquaF1) reported 26 minutes ago

  I had the most awful last day at work so i got home late and i have no time to do anything, Telus will not let me keep my Canadian number for anything less than 70 dollars a month so I will have to go through the pain of switching all my accounts once again. I want to cry

• 
  Preet Singh (@indersinghp) reported 29 minutes ago

  @bears_aware I fail to understand how this is an immigrant’s fault. Bell Telus Roger’s are hiring them to do this, point is that economy is in distress,all the companies are trying adopt methods that may be unusual to the Canadian culture. So stop shooting the messenger, target the source.

• 
  Dr. Pauly Tremonte (@PaulyTremonte) reported 34 minutes ago

  @garyfung @tunguz You realize Telus has had another data center down the road for 15+ yrs? No one ******* about it nor even realizes its there. Your fear is irrational

• 
  Rad3k (@radekrybs) reported 37 minutes ago

  @EvanLSolomon Is this the same Telus that built the prescribeIT thing that is being wound down? Why give them more money? Give it to young engineers who aren’t bound by lame corporate handcuffs

• 
  NeilXbt (@neil_xbt) reported 38 minutes ago

  CANADA JUST SAID NO TO SENDING ITS AI DATA TO AMERICAN SERVERS. Telus is building a sovereign AI network in Vancouver. Three sites. 60,000 GPUs. 150 megawatts of NVIDIA-powered computing capacity by 2032. All of it Canadian-owned. Canadian-operated. Funded in part by the federal government specifically to keep Canadian AI data, intellectual property, and competitive advantage from leaving the country. The first facility in Quebec already launched. Already fully booked. Already ranked on the TOP500 list of the world's fastest supercomputers. Vancouver is next. The race to build sovereign AI infrastructure is not just happening in the US and China. Canada has just entered it seriously. Follow @neil_xbt for more AI infrastructure signal that tracks where the real compute is being built.

• 
  Fesscentury (as an Ant 🐜) (@Fesscentury) reported 39 minutes ago

  the fifth remote job application ant made on telus is "ai data annotator role." preferred availability for this job that pays between $6-$12/hr is 4-40hrs per week your job here is to help ai "see" and "understand" the world by labeling images, text, and videos you don't need past experience as a data annotator to work this job what you'll do is simple : • image labeling: look at photos and draw boxes around objects like cars, trees, or people so the ai learns to recognize them • text categorizing: read short sentences and tag them based on their meaning (for example: "is this a question about the weather?" or "is this a customer complaint?") • data cleaning: review lists of information and remove duplicates or fix simple spelling errors so the ai has clean data to learn from simple comparisons: look at two different answers written by an AI and pick which one is better and easier to understand the assesament for this gig is also cheap which i've done. now, i'm just waiting for feedback

• 
  BGFTGY 🍎 (@bgftgy31) reported 43 minutes ago

  @TELUSsupport what a great company. When I cancelled 2.5 months ago I requested a final bill to be sent. Today received a call from a credit bureau from Telus. Like wtf

• 
  OlaOlu🌹 (@DRealOlaOlu) reported 44 minutes ago

  @zaddy_moh @richsongocrazy I can school u on this AI **** you’re crying about. See this stuff doesn’t work like that. I was a beneficiary of Telus and I made money on it but you see how we fake IDs, do a lot of **** to get in is what you all will not tell people. Most of this **** is not even for Nigerians

• 
  Thundercat 🇨🇦🇷🇺 (@Thundercattttt0) reported 45 minutes ago

  @TruthFringe @letsbeallwhite @BlueJays That's what I signed up with. Got $69 because my cell service was with Telus. HInt: Telus buys from Bell anyway. So it's the SAME service

• 
  Kristy (@Kristy91808800) reported 46 minutes ago

  @KarmSumal @TELUS shipped the jobs offshore for bigger profits maybe bring back the customer service centres to Canada

• 
  Terrill Tailfeathers (@Terrilltf) reported 48 minutes ago

  “Maybe Telus sent a long message do you want me to read it?” **** no.

• 
  LA (@trying2help) reported 49 minutes ago

  @The_Brian_Life Canada needs its own in house CDN ownedcAI data centre. Telus is a reasonable candidate Having two downtown Vancouver - why? MT Pleasant is very close . Water is an issue and noise concerns - huge

• 
  Sailor Park Boy (@fantail49834087) reported 51 minutes ago

  @BlondeBigot11 @TELUS It's like the indian security guards at canadian tire that won't let you leave the store without showing them your receipt. They watched you go thru the checkstand. The retard that pulled that on me at the vancouver cambie store nearly had his UPC symbol scanned repeatedly.

• 
  Mamma Bear🇨🇦 (@islgalwrites) reported 51 minutes ago

  @ChemicalHolly @Rogers In my experience dealing with Shaw was far superior than Telus. Now having to deal with Rogers for an issue it was hell. Gaslighting, trouble understanding and speaking English. Escalation leading nowhere. This take over did them no favours in my opinion.

• 
  Thundercat 🇨🇦🇷🇺 (@Thundercattttt0) reported 52 minutes ago

  @TruthFringe @BlueJays If you tell Bell about the Telus offer, they'll drop your bill. Just claim you got a flyer lol. It's the same service, so I don't get why Bell is DOUBLE since they get subsidies from the govt for internet.

• 
  RennaT (@t_renna85780) reported 56 minutes ago

  @Starlink Honestly people sit and ***** about the price over and over, your welcome to go back to garbage internet through telus or Roger's.