Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (27%)
• Wi-fi (9%)
• Total Blackout (8%)
• E-mail (5%)
• TV (5%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Sechelt, Vancouver, La Prairie, Toronto, Montréal, Mississauga, Edmonton, Grande Prairie, Duncan, Beaumont, Calgary, Red Deer, Toronto county, Guelph, and Anmore.

City	Problem Type	Report Time
Sechelt	Internet	5 hours ago
Vancouver	Wi-fi	6 hours ago
La Prairie	Internet	1 day ago
Toronto	Internet	2 days ago
Montréal	Internet	2 days ago
Mississauga	E-mail	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Grandmaster of the London Fog (@JThornglass) reported 3 minutes ago

  Need to see Telus share price down another 95%

• 
  J7Wildcard (@J7Wildcard) reported 5 minutes ago

  @VanIsleInvestor @TELUS I signed up a few months ago, no issues, reasonable price. My wife is trying to sign up now. Couple days in and still having issues and the rates are up with less data. New boss man making changes.

• 
  RocketT🅰️nk123 (@RocketTank123) reported 6 minutes ago

  "Mobile Network Cores within Canada". Additional comments regarding Canadian based Gateways and National Oversight, screams a SatCo type of architecture. Could Rogers join Telus and Bell to create a similar JV as the US?

• 
  ROCKETMAN (@GenXHockey) reported 6 minutes ago

  @CanadasLeafs @Rogers Rogers is the worst. Swapped to Telus again... much better this time around.

• 
  MRD (@MRD87694463) reported 6 minutes ago

  @VanIsleInvestor @gulbraa24 @TELUS It's so bad. This is layer 1 of the onion. Share price needs to go below 9 for the directors of the company to realize the management is filled with people who pretend to know what they're doing. There is potential, but there would need to be an office space culling.

• 
  Ebukanson Richard (@ebukaTheJury) reported 10 minutes ago

  @Kingada20 Looking to transition from Telus into project Lizard on Handshake can anyone help me out abeg 🙏

• 
  Resplendent Beetle (@rangerbob94) reported 11 minutes ago

  @OilersMcDrai We have a weird situation where we only get Telus in one room with the good TV so I like the novelty of watching hockey in the kitchen while I cook/clean but that's a crap TV lol so its subpar but that's a me thing. It's great when I watch in the basement.

• 
  Pamela Jill Garrison (@PamelaG63253553) reported 13 minutes ago

  I hate cell phones. I noticed it 15 yrs ago. Cancelled it 6 yrs ago. Flip phone, no data. Best choice ever. Telus asked if I could be ok without, my reply, that is the problem, we don't need them. I only hope for massive cancellations. They will listen then, no more control.

• 
  TIPOE (@Zecco9999) reported 17 minutes ago

  @VanIsleInvestor @TELUS @TELUSsupport No its deplorable! My point is when there are 1 or 2 alternatives and neither pick up the slack,rhats the way the world is going. Normally an upstart would emerge to fix that lack of customer service but red tape et al ruin that.

• 
  Jen Wads (@jenwads) reported 18 minutes ago

  I hate how @TELUS doesn't care or help with bills, even if you are disabled or low income. So, you switch to another company and get "new promotions" and a smaller phone dealer (ie. Koodoo vs FIDO). And NOW they are upset I left! That's 20+ years of F OFF

• 
  Matt Pisko (@MattPisko) reported 19 minutes ago

  I subscribe to Sportsnet through my TELUS television package. Every month I pay for your channels, yet because I live in Calgary and support the Vancouver Canucks, I am expected to purchase a full Sportsnet+ Premium subscription simply to watch out-of-market games.

• 
  Gareth Jones (@GarethJonesCA) reported 20 minutes ago

  @TELUS What did your technicians do in New Westminster? I have no Internet or phone after they left my neighbor next door. I depend on your services for work. Urgently asking for service to be back up and running

• 
  Kar (@HabsGirl09) reported 23 minutes ago

  Telus customer service is the absolute worst

• 
  Orange Cone (@CanadianPylon) reported 23 minutes ago

  @TELUSsupport @Rogers @Bell Cancel with Telus. Horrific customer support/ understanding. They just cost me 80k on a mortgage renewal. My credit card for autopay had expired, and I missed it. I’ll own that. My account went 30 days over, and when I got that notification I immediately rectified it, paid in full, and put in an updated CC number. They outright refuse to take the late payment off my credit report for the mistake. I am 51 years old. NEVER one late payment ever. This dropped my credit score 86 points, and now on my upcoming mortgage renewal I cannot get the preferred banking rate as a result, and Telus outright refuses to help. I’ve been a loyal Telus customer for a decade paying 350+/month for all their service’s, and hold close to $100k in Telus stock and this is the treatment I am getting for an honest mistake. Use any other provider. I will make it my life’s mission to make sure nobody signs up with Telus going forward. Friends, family members and employees included. I’ve tagged Bell and Rogers on this so they can share it with others to use as marketing to win new customers and show how you don’t treat a long time customer.

• 
  Sally (@sadforcanadians) reported 28 minutes ago

  @Martyupnorth Never answer unknown, usually Telus with a good deal. I don’t even have a Telus cellphone. Counted my contacts & some of the were who the f is this.🙄

• 
  RouziM (@rouzi_mrouz) reported 35 minutes ago

  @tsxman The company I work for is a customer of Telus Health, and the pension plans I am a trustee for use Telus Health as pension actuaries.

• 
  JayUpNorth82 (@Jayupnorth1982) reported 36 minutes ago

  @BenRabidoux Telus also sucks nuts

• 
  hoss (@lacedsunnyd) reported 37 minutes ago

  I PAID MY PHONE BILL **** YOU TELUS

• 
  HorseShoe Hillbilly (@HorseShoeHillby) reported 39 minutes ago

  @Travisdhanraj @Bell @Telus is just as bad. Tried to cancel my landline, wasted hours of my life with no results. Quit paying the bill, finally they cancelled and sent a final invoice, paid that and haven't done business with telus since.

• 
  Mother Clucker ⛰️ (@0zWording) reported 47 minutes ago

  @Mel02999853Mel @krisster8 @TELUS In our office, we had two field service technicians that were diagnosed with aggressive brain cancer. They were dead within a year, another inventory specialist, wife dead in her sleep.

• 
  L9FRIENDLYSTYLE (@L9FRIENDLYSTYLE) reported 49 minutes ago

  It’s fairly obvious at this point that $AMPG and Telus are collaborating on Telus’ 66 billion dollar network investment through 2030. Yes, if $ampg gets even 1% of that cake their market cap quadruples. (Not even including the dozen other projects they have going on) But what if that’s not all they are contributing to Telus? Telus is now hiring waves of AI Voice Data Specialists to train next-gen voice AI. What could a wireless operator company possibly need AI voice data specialists for? You call your local pharmacy/carrier/small business and you get a ****** prompt operator you have press 1, 2, or 3 five times in a row to get to who you want to reach. It takes an hour to complete your phone call. This is the Interactive Voice Response (IVR) system. My inference is simple. Telus is going to revamp and wipe out the competition of IVR (which is a ~6 billion/year industry btw) Telus operates in over 35 countries. Guess whose radios get to be the backbone of this entire operation? $AMPG Data center tailwinds too lol this isnt a bubble $NOK $ERIC $IREN $NBIS $DGXX

• 
  Nickspirit (@Nickspirit4) reported 49 minutes ago

  @onesoccer Since you no longer are showing CMNT on Telus one soccer I’ll be sure to cancel that station

• 
  TheCommonMan (@TheCommonLawMan) reported 49 minutes ago

  I have worked at and used services from @Rogers and @TELUS who have made me face issues in the past but it was never this pathetic. Please guys find a way to enter india and kill these companies for good. Telus your AI branch is here just invade with telecom.

• 
  Angelle McDougall (@AMAMcDougall) reported 53 minutes ago

  @jenglishman @TELUS 2/2 One by one the sole Telus employee told them he couldn't help and pointed to a phone number on the wall for them to call. The store was filled with these ladies now on their phones trying to get help to no avail. Absolutely useless!!!

• 
  Will G (@gt261) reported 55 minutes ago

  @Van_Insider Things I never thought I'd say but here I am saying them in the big 26: I think I'd rather this had the TELUS logo on it.

• 
  Sandie🇨🇦 (@Sandie23456) reported 56 minutes ago

  @genocidalgirl Yes. I get promotional calls from Rogers, Telus etc. often from some Indian with their stupid accent to which my reply is always “I only do business with Canadians”. They hang up on my every time. I’m far meaner with the Indian fraud/scam calls.

• 
  M.Brown (@MsMJBrown) reported 58 minutes ago

  @MrStache9 I ditched Telus over a year ago. My friends in Kitchener & my brother ditched Bell. Too expensive & ****** service. I haven’t had a land line for more than 10 years. I’m with Rogers now, for both home and cell service. Telus I was paying over $100 just for my cell. With Rogers I pay $25 for my cell. Cable wise, Rogers isn’t much cheaper but it is more reliable.

• 
  Del (@FullScopeWelds) reported 58 minutes ago

  @VanIsleInvestor @TELUS They are AWFUL! I should have sold my shares when I cancelled. I decided not to be emotional. It cost me money...

• 
  Connor (@ConnorsCompShow) reported 1 hour ago

  - On 8/6/25, I also just so happened to be going northbound on SWRT; though I heard (& caught a clip of) other people's phones getting bad WPAs from ~20 km away at Osborne Stn, the Telus cells in the area behaved properly at that time. It wasn't until Nairn that I busted 116222.

• 
  📈📉💸 (@Bicepmonkey) reported 1 hour ago

  I follow dividend kings and champions very closely. Today, TELUS $TU just cut its dividend by 55%. That move ends a 22-year streak of yearly increases at the second-largest telecom firm in Canada. Shares were down as much as 14% as soon as the news came out. The red flags sat out in the open for some time. The firm carried a weak dividend score of 6.8. Its payout ratio sat at a wild 278%. The yield hit 11%, and anything over 6% already looks risky. Debt forced the issue. Management needed cash, and the dividend was the fastest place to grab it. The company is listed in my International Dividend Champions report. The next update of that list will show the change.