Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (50%)
• Phone (22%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Montmagny, Victoria, Vancouver, Calgary, Montréal, Scarborough, Belleville, Surrey, Edmonton, Toronto, Langley, Port Alberni, Sherwood Park, Aberdeen, and Red Deer.

City	Problem Type	Report Time
Montmagny	Internet	14 hours ago
Victoria	Internet	14 hours ago
Vancouver	Internet	23 hours ago
Calgary	Internet	1 day ago
Montréal	Internet	1 day ago
Calgary	Wi-fi	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Nonso Anoliefo (@AnoliefoNonso) reported 3 minutes ago

  @TELUSsupport Hi, I don't what's the problem with Telus because the customer service is very terrible you can't even present your problem. I switched to another provider on the 24th of February cus of increasing monthly bills which I have tried to resolve but to no avail.

• 
  Shelley Machon (@shelleymachon) reported 4 minutes ago

  Telus Internet has no customer support. On hold for over 2 hours. Placed a callback and it disconnected. Time to go to Starlink

• 
  jo (@jo38715302) reported 4 minutes ago

  @CoryBMorgan Have any of the employees of Bell or Telus been fired yet as you can’t understand a freaken word of what they are saying to you when you need customer service? I don’t need to speak to Mary Simon as I don’t need to speak to the CEO of Air Canada. We need to choose our battles.

• 
  Kam Webb (@KamWebbwo7e) reported 4 minutes ago

  @TELUSsupport we spent a total of of three hours on hold. Your reps would periodically answer & then transfer the call to another rep but no one knew how to help us. We are cancelling all our phones and homes services with you tomorrow. Worst customer support. @TELUS

• 
  Justin Foote (@JustinFoote008) reported 6 minutes ago

  @OpposedMechanic @TELUSsupport Telus has to be one of the worst outside their Cell program. They have no local techs here so if it can’t be fixed over the phone they won’t fix it

• 
  Canadian Crimes (@canadian_crimes) reported 10 minutes ago

  @FidoSolutions The phone should work I’ve lost data in half the places it used to be decent in. There is zero customer support. Fido is a joke I’m moving to telus

• 
  gāɓə (@GabrielleBuchh3) reported 11 minutes ago

  @TELUSsupport @TELUS You had to go down on a Friday night... can you come back up again?

• 
  K (@KevinInAbby) reported 13 minutes ago

  @TELUS @TELUSsupport Your iPhone app has so many issues lately! Playback errors for live tv all the time!! Do better!!!!

• 
  TheExamPrep (@TheExamPrep) reported 16 minutes ago

  @TELUSsupport @TELUS I have been trying to cancel my home service since last week. I have called numerous times. I keep getting transferred around. I need the service cancelled since I am relocating outside the country. A/C 6079477193 Please cancel and confirm back to my tel.

• 
  don't chew with your mouth open (@kFaNsUpAfLy) reported 17 minutes ago

  @TELUSsupport When I try it tells me to add directly from the channel. Its ok tho. I've has such issues with telus this past week so im going to look for another provider thank you

• 
  Mary Willatt (@mary_willatt) reported 19 minutes ago

  @jaimepern we have Rogers and I have no complaints but a lot of neighbors report fairly frequent outages with their Telus but that might be just an issue with where we're situated

• 
  polarissucks (@ilikefastintern) reported 22 minutes ago

  @CKCapitalxx I know a big problem for ast/bell/telus in canada will be that everyone has a starlink mini for their car now that lives rurally. Already bought and less monthly than paying for a family of added sat service. It will hurt them a bit in the short term here.

• 
  Scott F Shefford (@sfshefford1) reported 26 minutes ago

  Not a day goes by in this **** hole of a city that stupid stuff continues and of course Telus is on the grift

• 
  Shelley Machon (@shelleymachon) reported 29 minutes ago

  @TELUS Hard to believe. Minimal competition. Telus has zero customer support.

• 
  Ray Gaur (@raygaurca) reported 31 minutes ago

  Telus now is my largest holding. It is down around 5% for me. However, one year of dividend should comfortably make up for the loss. $T $T.TO

• 
  Sharon Audley (@whistlersharon) reported 32 minutes ago

  @TELUS Another@telus call to my number registered on the national do not call registry. File a complaint. It only took a couple of minutes. Maybe they'll get the message then.

• 
  Sadiabc (@74Sadiabc) reported 32 minutes ago

  @TELUS took almost 3 phone calls since my Dad passed away in August 2025 to get through to a Telus Customer Service rep who could actually help. You should give Carl a RAISE! The rest of your agents are useless. Train them better

• 
  Emmanuel Richie (@emmanuel_r90) reported 34 minutes ago

  @amara_is_weird Got someone in the US, UK or Canada that could help you apply for remote jobs like Telus or outlier..? Link up and let's make weekly income together

• 
  Emmanuel Richie (@emmanuel_r90) reported 37 minutes ago

  @bpmyhome18 @amara_is_weird If u know or have someone in the US, UK or Canada that could help you apply for remote jobs like Telus or outlier.. they'd just help apply.. While we do the job..manage the account And split the weekly earnings..

• 
  Marc O. Chouinard (@mochouinard) reported 37 minutes ago

  @TELUS I'm TIRED OF YOUR MARKETING CALLS !!! Do you guys even listen to what they do ??? They call you and don't let you pickup and they cancel the call ! OR the time the agent decide to remain and I could pickup, and I told them I am not interested, they just HANG UP ! No Thanks you or "I hope we can serve you better next time.." ! No ! Hangup to your face !!! And you guys wonder why Telus public opinion is dropping fast !!!

• 
  Canadian Oil 🇮🇱 (@oilcanadian4) reported 38 minutes ago

  @TELUS can go straight to hell. 20 years, an hour on hold, and still nothing. I hate them. Going to @PatriotMobile I would rather pay a bit more then a support @telus who offshores CANADIAN JOBS for PROFIT

• 
  Adam Adapted 🇨🇦 (@AdamAdapted) reported 38 minutes ago

  @TELUSsupport Hi Telus, yes, as indicated on my reply I did eventually get the issue resolved. Most support employees were lovely to talk to, there was lots of passing my issue to other people, re-explaining the issue over many hours. All good

• 
  chanduuuuu (@chanduuu_cs) reported 44 minutes ago

  @Pirat_Nation In March 2026, Crunchyroll confirmed a major data breach involving approximately 6.8 million users following a cyberattack on a third-party support provider, Telus Digital. The breach occurred when hackers used malware to hijack a support agent's Okta single sign-on account, giving them 24 hours of access to Crunchyroll’s internal systems, including Zendesk, Slack, and Google Workspace. Stolen data primarily consists of customer support ticket records, which include full names, usernames, email addresses, IP addresses, and general geographic locations. In April 2026, cybercriminals offered 2 million of these customer records for sale on a specialized forum, with a single buyer reportedly purchasing a bulk set of 1.2 million records. Security researchers have verified that 1.2 million unique email addresses from this sale are now appearing in data leak databases like Have I Been Pwned. The hackers reportedly demanded a $5 million ransom from Crunchyroll to prevent the release of 100GB of exfiltrated data, though the company has not officially confirmed paying it. Crunchyroll is currently facing class-action lawsuits alleging that the company failed to implement adequate security measures and was not transparent enough with users during the initial discovery. While Crunchyroll maintains that its core user database and full financial systems were not directly breached, the exposure of support ticket history means some users' partial payment info or private messages may be at risk.

• 
  Gavin Bamber (@GavinBamber) reported 46 minutes ago

  @steeletalk Their phone service is out. Must be Telus.

• 
  Old Dad (@OLDDAD2024) reported 47 minutes ago

  So i paid my telus bill just now by phone. When the computer asked “Is there anything else I can do for you today?” I said you could rub my feet. “I understand you want to look into upgrading your service plan.” WTAF? If you don’t understand my answer, say so. Don’t freak me out.

• 
  Rob Cornwall (@kidco_Rob2025) reported 47 minutes ago

  @GlobalCalgary what is going on with the news. I watch daily and it’s all messed up. There’s a glitch happening with the service. It’s all scrambled, not sure if it’s a Telus thing or a Global thing. I’ve had to switch to CTV a few times(which I don’t enjoy).

• 
  Joepac17 (@joepac17) reported 51 minutes ago

  @TELUS promised a bill credit. Its not applied. 3 calls later. Still no applied. Now I cant get through to solve this. Great service. Remind me why I shouldn't cancel and switch.

• 
  Al Dekok (@DekokAl49436) reported 55 minutes ago

  @TELUSsupport My Telus account that we reset etc.that was working,is no longer working. I can't notify or speak to a agent without an account. Telus makes it impossible. I need to speak with someone from Support.

• 
  good grief….i’m so done (@flytnrs) reported 1 hour ago

  @TELUSsupport is there an ongoing issue my telus? Every time i log in to review my optic tv channel choices/bundles it always says there is something wrong, try again later. This has been ongoing for afew weeks.

• 
  James (@James099878) reported 1 hour ago

  @globalnews The bad news is Telus sent him a bill for 62 million dollars cause he didn’t have roaming.