Telus Outage Report
Why is my Telus service not working?
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (45%)
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Phone (29%)
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Wi-fi (9%)
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TV (6%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Spruce Grove, Ladysmith, Kelowna, Calgary, Prince George, Toronto, Edmonton, Morinville, Montréal, Surrey, Vancouver, Ucluelet, Victoria, Leduc and Medicine Hat.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Phone | |
| Spruce Grove |
Phone | |
| Ladysmith |
Internet | |
| Kelowna |
Internet | |
| Calgary |
Internet | |
| Prince George |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Danielle (she/her)
(@DanielleASigne) reported
@michellesplant @Tim_Ell @TELUS Then, sit down, Michelle. Explain or delete your tweets. No need to be that nasty.
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Commissioner Miner
(@fanCRTCProfling) reported
@ModernPrivacy @Bluemediagrad They've been doing it non-stop, even in locked-down areas. #Bell, #Rogers & #Telus said they have special covid infection prevention procedures for door-2-door sales. People pasting pics of rep's w/ no masks & no distancing. Telus stopped paper bills cuz they said it spread covid
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Ben
(@Ben_in_yeg) reported
@Russhil96 I found it on Telus. Good thing I didn't cancel cable in order to save money when I got my IPTV service! Haha
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Julie Ali
(@JulieYAli) reported
@kootscrutinizer @Shawhelp @TELUS I'm not sure if this counts as "eligible" problems since their contract specifies that they can go up to 300. However, in my opinion this does count as poor service since the expectation is that service will be consistent and reliable during work hours at home. Why else get it?
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Julie Ali
(@JulieYAli) reported
@kootscrutinizer @Shawhelp @TELUS We checked the contract. The Shaw 300 plan says UP TO 300. So this is a built in strategy. It's difficult to work from home with this sort of poor service provision by Internet providers. We need more competition.
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🧚♀️jennjo💋💄
(@Jennjo22) reported
@evans_nj @TELUS Most people upgrade because they want the newest phone, not because their old phone broke. So it’s all a waste ...we could literally say that about anything...**** the box it comes in even!
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Diddly Tha Dregun
(@diiddyshaauns) reported
I’m literally about to slice my goddamn head off because my data is running so slow. @TELUS can you maybe help me not slice my head off or something ?
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Dr.Schmidt
(@Schmidt_show) reported
@micaelakimchi @TELUS Can’t win, no matter who is your provider. I’ve been battling shaw with billing issues for the past 4 years. Telus isn’t hooked up in my area so I’m STUCK with shaw.
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Every Dollar Counts 🇨🇦
(@EDC_Finance) reported
@ellenroseman Oligopolies tend to have poor customer service. Rogers, Telus and Bell Canadian Banks You would think one of them would decide to have good customer service so they could gain more customers. 🙄
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JB McHockey
(@JackieBee_16) reported
@RussTWallace Telus and I’ve had zero issues
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Zombie
(@ZombieZMB) reported
@GamersNexus Here in Canada we only really have 3 maybe 4 options if we are lucky. And the big 3 (Telus, Rogers, Bell) all keep their prices the same as each other. Right now I am with Telus with 150 up/down and we started paying $100/month and we are now up to $120 now and we still have 1/?
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🤡babyclown🤡
(@lilneedyb) reported
the telus person has been here for three ******* hours I’m gonna lose my entire ****
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Hafeez Noorani 🇨🇦
(@FEEZYDoesIT) reported
PS, it looks like @novusnow is all over #SurreyBc and you can get 100mbps up and down for $45. You can tell both @telus and @Shawhelp to kick rocks! Internet should not be coating $100+ If you don't know now you know.
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Nick Evans
(@evans_nj) reported
@Jennjo22 @TELUS So your vape has a charger that you can use then. Looks like you are covered. The cable is included. Hell get one of those wall adapters that has plugs and USB ports in it and you are good to go. I get what you are saying but God damn it's a waste of plastic.
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Joel Olandesca
(@JoelOlandesca) reported
Hey @TELUS why are your sports feeds always 10 seconds behind. Is this because Pik TV a discount service?
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Jeff
(@jf661) reported
@BrowntoBure I’m trying buddy. I think stupid Telus internet is down right now gimme a few to figure it out
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Joel Olandesca
(@JoelOlandesca) reported
Hey @TELUS why are your sports feeds always 10 seconds behind. I get that Pik TV is a discount service, but still....?
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The Collective Deck
(@CollectiveDeck) reported
@TELUS @TELUSsupport Escalated recurring 2 yr issue of telus home services to support & senior mgmt via countless documented emails w/ NO response for 6+ mths. Currently into hr 2 w/ tech support (AGAIN); still no working services, but we're consistently charged for extra usage?
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🧚♀️jennjo💋💄
(@Jennjo22) reported
@evans_nj @TELUS No Nick..Maybe I don’t. But that’s not that point. When you buy things that charge they come with chargers, I mean this is basic ****. If I buy a 15$ vape an it comes with a charger, then a 1500$ phone should
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carole farell
(@huelladeaguaACV) reported
@TELUS @TELUSsupport no internet in Tsawwassen, Delta BC. Any feedback when is problem solved?
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John Short
(@JohnShort_JXS) reported
About 2 p.m., television screen went black, accompanied by messages (from Telus?) that said service would be restored soon. An eight-hour break is long enough to bear out the message was incorrect. Anyone else with similar complaint?
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Trophy Wlison
(@TrophyWlison) reported
@TELUS Mmmmh is horrible good country no internet
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Kwerty
(@KwertyKeys) reported
@otosalex @Rogers Rogers been **** this ain’t news 😩 my Telus internet is pretty stable most of the time you may wanna consider swapping ISPs
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JB
(@Chickenwench) reported
Dear Telus, if you make me upgrade to a Gmail account I’ll just switch to one of my old email accounts that aren’t Telus accounts. I don’t support anything to do with @Google. So quit hassling me. 🤬🖕🏻
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B
(@voluptuous_be) reported
So annoyed with @TELUS and their spotty wifi! Had to use hotspot to hand in my paper ... @TELUSsupport why is tech support not 24/7!
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Darren | Snowchimp Interactive
(@Snowchimp_Dev) reported
@TheSpaceshipper When I googled it, it said I had to be a Bell customer to get that channel but I'm with Telus.
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Archibald Key
(@KeyArchibald) reported
@JohnShort_JXS Unplug the unit, count 30, then plug in. Your system may need to be rebooted. Telus support is not like it used to be, main reason I refuse to switch over.
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Release the Hounds
(@hounder55) reported
And @TELUS @TELUSsupport You have been aware of this problem since when I spoke to you in May/20. You told me you were working on a solution! 3 months max you told me. I call BS😡
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Julie Ali
(@JulieYAli) reported
@kootscrutinizer We're having slow Internet speed with @Shawhelp Are you saying Internet speed is worse @TELUS ? Just great.
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me
(@Sandra18361757) reported
So now we know why Kenny shut down clinics for drug addiction. Telus now has mobile clinics for marginalized people