Telus Outage Report
Why is my Telus service not working?
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (46%)
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Phone (29%)
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Wi-fi (10%)
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TV (6%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Montmagny, Edmonton, Vancouver, Kamloops, Calgary, Surrey, Winnipeg, Sainte-Julienne, Camrose, Whistler, North York, New Hamburg, Victoria, Bonnyville and Birtle.
| City | Problem Type | Report Time |
|---|---|---|
 Montmagny |
Internet | |
| Edmonton |
Phone | |
| Vancouver |
Internet | |
| Kamloops |
TV | |
| Calgary |
Internet | |
| Calgary |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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lyndarae@#
(@flickncajun) reported
from
Airdrie, Alberta
@shawcable tv support and office closed Terrible Just when I was going to change my mobility from Telus to Shaw
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Megan Kennedy
(@WanderlustMegan) reported
@N8tiveJen @TELUSsupport So far yes 😥 Looks like Telus didn't turn on the feed like other cable providers in Canada but on hold with tech support.
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TELUS Support
(@TELUSsupport) reported
@Mayor_Mike125 @TELUS Hi there! Unfortunately, we can't guarantee that the service would remain at a fixed price for any period of time. As the cost to do business increases, price changes are sometimes required.
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Evang. Dayle Jones-Johnson
(@EvangDJones) reported
@TELUS @TELUSBusiness @TELUSsupport I have been waiting 7 days for a manager call back. I have been a customer since Clearnet. This is poor customer service. 22 minutes repeating my issue refusing to escalate my call, her name is Maria
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lfletcher
(@lfletcher61) reported
@patersonjeff Wouldn’t know, Telus isn’t offering free preview of NHL like SHAW is - sucks to be a Telus subscriber
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lfletcher
(@lfletcher61) reported
@Canucks How is it Shaw has free preview going for NHL Centre Ice during pre-season and during 1st week of regular season #telus doesn’t have anything that I can see! Sucks to not be able to see game
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Bunny
(@andromedomai) reported
Hahahaha went to deal with my phone today cause contract is almost up. THE TELUS GUY WAS PRETTY HOT & I GOT ALL FLUSTERED AND OF COURSE I LOOK LIKE GARBAGE TODAY GOING IN! I’m pretty sure he was flirting with me? MAYBE?! My god what is peopling 🥲
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Judy Copithorne
(@judy_copithorne) reported
@DavidStaplesYEG @scampycaaz Didn’t we also have emergency hospital beds set up at the Telus Convention Centre?
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Megan Kennedy
(@WanderlustMegan) reported
@TELUSsupport I would just like Telus at a higher level to fix it, it’s a recurring issue where people with Central Ice don’t have this issue year after year and even get a free trial. Every year I’m told this won’t happen again and it does
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Rachel (Clowning myself era)
(@starkidsftw) reported
TELUS LET ME CANCEL TV I DON'T NEED IT STOP TRYING TO LOWER THE PRICE I STILL DON'T USE IT
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Stephen Platt
(@stevegplatt) reported
Been trying to cancel a Telus line today. Two call backs only to be put on hold for over 30 minutes each time. No estimated wait time…nothing. Still not done. Really poor service. @TELUS
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John Robertson
(@RobertsonJohn88) reported
@RHkfather 3of3/ Telus came & upgraded my home Modem late 2018, setting up 2 "available" network connections, one reading 2.4G, the other 5G anticipating 5G to be rolled out in the near future in my community. Well, it is now the latter part of 2021 & there's still nothing near 5G speed.
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Megan Kennedy
(@WanderlustMegan) reported
@TELUSsupport I would just like Telus at a higher level to fix it, it’s a recurring issue where people with Central Ice with other providers don’t have this issue and even get a free trial. Every year I’m told this won’t happen again and it does.
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Uncommon Depth: opinionated artist.
(@uncommondepth) reported
People are telling me that this is typical and that your company actually WANTS people to cancel home phone service. Except at this,point we won’t only be cancelling our home phone which you are too incompetent to get & keep working, but every single Telus service we have.
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Calamity Jayne
(@CalamityJayne4) reported
@DavidTaylorNYC @publicfrienemy Telus doesn't service my area. We only have satellite
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Joshua Rey
(@JoshuaRey91) reported
My Telus Optik TV box lost signal so I guess it's telling to stop watching this stupid Seahawks team. Guess it's good for the blood pressure anyway.
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Lori Bauer🇨🇦🏒🥅🔥
(@AlbertaGirl34) reported
Why the hell wouldn't @TELUS let customer's know their current TSN Sports package was going obsolete ???? Yet keep charging us 😡😡😡
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Atcom
(@atcomsystems) reported
These issues may severely impact Ring Central and Telus Business Connect.
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Auston's stash
(@tantiroh) reported
@ForCanucksSake Shaw is carrying the game and Telus sucks. #telus
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🏳️🌈 Zakenar 🏳️🌈
(@vdwmontreal) reported
@TELUS I have had ABISMAL service from all levels (in store, chat, call center) regarding trying to get a new phone and service with you. Lies and broken promises over and over... 0/10 so far
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LaLaLa
(@LaLaNucks) reported
When I move into my new place after this house is said and done I will never turn to Telus! confusing as hell!! can’t watch anything because we have to pay for it even on top of this cable bill! 😠😳😯
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Evang. Dayle Jones-Johnson
(@EvangDJones) reported
@TELUS @TELUSBusiness @TELUSsupport I am not sure why it is so difficult to get help. I have been waiting 7 days for a manager call back. I have been a customer since Clearnet. This is poor customer service
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football team fan #1 🔴🤝
(@sbchillins) reported
@TELUS *types into goggle* are there any options in BC other the Telus. Nope just this ****.
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Troy Red
(@troyred) reported
@TELUSsupport @TELUS has done nothing to attempt resolution. I have had no response whatsoever. When I follow up, I get the same response “we are escalating “. Not sure where it’s being escalated to, but it must be a junk folder. Switching mobility this week, never spending a dime with @TELUS
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Kevin
(@johnsonkt47) reported
@mchkzn I like your walk updates. do not stop. also like you do no show reference to where you live. You mention Slater, I used to work at Bank and Slater (Telus), still work for Telus but 2 years ago moved to work from home. I will never be back as OCTranso + LRT sucks. Keep walkin
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Ora DeMille
(@DeMille1800) reported
Telus as a company is absolute garbage. My bill just jumped $60 with no explanation... not even an email. Telus needs to be regulated to the extent they need to ask permission to scratch their own ***! 🤬
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football team fan #1 🔴🤝
(@sbchillins) reported
@TELUS Instead of this **** Telus fix your hbo crave. Most expensive subscription I have and your interface is garbage. God forbid I forget what episode I left off on.
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Uncommon Depth: opinionated artist.
(@uncommondepth) reported
Dear @Telus. After 3 weeks from moving you finally got our phone working. Today we discover no phone, plus our bill which had a credit of $133, is now $266. In three more days it will be a month since we’ve been fighting to get our phone service working. A MONTH.
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Guacamole Dave 🥑
(@DavidTaylorNYC) reported
@CalamityJayne4 @publicfrienemy We had the same issue at the lake west of town. Reliable 25/25 service from Telus. 500Gb for around $65 solved the problem.
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Frank.
(@JF_Viljoen) reported
@freedomsupport Yea and the hopping between towers during a seemingly fine call was a deal breaker for my iPhone 12. I just find it a little rude that you promote a product that your company knows works at a subpar level. Now that I’m on a Telus network the basement is completely fine.