Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (50%)
• Phone (23%)
• Wi-fi (12%)
• TV (6%)
• Total Blackout (5%)
• E-mail (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Vancouver, Surrey, Chilliwack, Grande Prairie, Montréal, Winnipeg, Edmonton, Red Deer, Parksville, St. Albert, Victoria, Calgary, Mississauga, Burnaby, and Agassiz.

City	Problem Type	Report Time
Vancouver	Phone	3 hours ago
Surrey	E-mail	8 hours ago
Chilliwack	TV	1 day ago
Grande Prairie	Internet	1 day ago
Grande Prairie	Internet	2 days ago
Vancouver	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Nathan Blades (@NathanBlades3) reported 2 minutes ago

  @DarlaTheDarling @SatireSquadHQ @MarkJCarney Remember when Telus fierd all their customer service ppl? That's when I personally stopped doing business with them

• 
  Node Father🤖⚡️ (@OGNodeFather) reported 3 minutes ago

  @TheGeorgePu @TELUS umm that wont close the gap, and it didnt help canada close the compute gap by you using ai to write your post. It just outsourced more compute….

• 
  Earnings Prism (@earnings_prism) reported 7 minutes ago

  TELUS Corp reports Q1 2026 total Operating revenues of $5.013 billion, a decline of 1% y/y. Key highlights include a 1% growth in Consolidated Service Revenue, 262,000 customer growth, 12,000 mobile phone, 229,000 connected device, and 21,000 internet customer net additions.

• 
  Matthew D (@DarkDeeM) reported 7 minutes ago

  @Teslarati If Starlink can get to about $50 bucks/month (Telus internet on a 2 year plan with a "good" deal), then I would switch and never go back. I think once it gets cheap enough to directly compete with established providers, it's game over.

• 
  heiba9866 (@heiba986627073) reported 14 minutes ago

  @trevor388569409 @Andrew_Sully @WestJet Westjet wanted cheap labor they got it. The agents in Telus El Salvador have a mediocre English level, they can't even understand a spelling, they work with "scripts" unnatural customer service, then they grow after 1 month of training without any experience in airlines at all

• 
  LallyA (@LallyAd) reported 15 minutes ago

  @TELUSsupport I have so much regrets going to Telus mobility and Telus home service nothing ever works and my complaints never get solved just get put into circle

• 
  Marc Udeschini (@DukeMarcude) reported 16 minutes ago

  @MarkJCarney @TheStalwart Steel or "steal"? Didn't Telus and Carney just grab 300M for work never delivered?

• 
  jedgar (@jedgar) reported 18 minutes ago

  Half the people talking about the Telus data center in Vancouver are literally some of the dumbest people in Canada I swear to god. Why Telus? -Because who TF else is going to build it? Why downtown Vancouver? -Because that's where the ******* internet exchange is. Downtown in a city is the most retarded place for a data center!!!11!!11! -No, you're literally an idiot stfu. The data center will be loud and create loads of issues for people?? -NO, you're literally an idiot stfu. Why is Telus the only business in Canada who can build data center infrastructure? -Because they've been doing it for the past 15 years and they know how to do it. Why is there nobody else in Canada who can do it? -Because they all work at Telus. Can't Rogers do it? -No. Can't Bell do it? - LOL. Why can't some other company other than Telus do it? -Because there is literally nobody else. How can a company with no experience in data centers build data center? - They have 5 data centers already and building a data center has less to do with what is inside and more to do with the services it provides and the SLA. How can it be true that the only qualified party to take on one of the most important technology projects in the country is one of the biggest technology companies in the country? - ... How can it be true there is only one qualified party in the country? - Why would the opposite be true?

• 
  LA (@trying2help) reported 21 minutes ago

  @The_Brian_Life Canada needs its own in house CDN ownedcAI data centre. Telus is a reasonable candidate Having two downtown Vancouver - why? MT Pleasant is very close . Water is an issue and noise concerns - huge

• 
  Shredder152 (@shredder152) reported 25 minutes ago

  Sigh…. On hold with Telus for over a 1/2 hr - on the second call today!!! Piss-poor service - which, along with ridiculously high cost, is why I’m cancelling!!

• 
  matthew (@Kingers101) reported 26 minutes ago

  @SteveSaretsky Telus is the worst besides CRA to deal with. I’ll be cancelling my Telus subscription. Only reason still in buisness lack of competition..

• 
  John (@BigDaddyFrom3) reported 26 minutes ago

  @BoVanston @PeterMeiszner @TELUS Yes that would literally help if everyone did it?

• 
  Kwabena Boateng (@startedwithswag) reported 33 minutes ago

  @TELUS I haven’t been advised anything. The customer service rep I spoke to couldn’t answer anything. Mind you I ordered this phone on April 30.

• 
  🇵🇸 Rafeef Garbi #FreePalestine (@RafeefGarbi) reported 37 minutes ago

  Hey government of Canada, maybe Telus can first try to provide more than one bar of mobile signal strength in the heart of the biggest cities in Canada before they get to "build" our "sovereign AI"? Just a thought.

• 
  Trendstockers (@Trendstockers) reported 41 minutes ago

  @telus big pet peeve of mine is having to call in to a service provider because they have made severe errors on a bill. Makes me think this nonsense is intentional because the average person doesn't catch it.

• 
  Colton 🦋 お嬢様 💫 (@ColtonButterfly) reported 41 minutes ago

  @govt_corrupt Still can't compete with the unequivocal #1 worst company in the entire world Telus

• 
  guy guy (@guyguy47587709) reported 41 minutes ago

  @MTe005 @cd_hooks @Lux_Stella_ of what economy? No ai company is making money or adding any value. Every normal company is admitting that it’s useless too. Instead of carney doing anything of value he just gave up billions to Telus for their new customer service

• 
  Sleepless in YYC🇨🇦🇬🇧 (@kvlovely19) reported 45 minutes ago

  not allowed to see Bonnie she's getting palliative care only family ****. well, get to see bestie in a second. and another of us Telus peeps I just ran into. hadn't seen her in 13 yrs. and there's a pretty security dude. ROWR. weird effing day. I need a snack.

• 
  Dr. Ily Fam (@Ily_doc) reported 45 minutes ago

  @avilewis Also **** Telus as it tries to take over our public healthcare

• 
  deadbeat valentine (@obnoxiousMods) reported 45 minutes ago

  @levelsio i have a pc case with a 16 core cpu that u can buy for 30$ on ebay 306012GB i got for 200$cad and a 100$ motherboard, 64gb ram ddr4, 2.5Gbps ethernet unlimited bandwidth, set to DMZ on my resi telus modem. it has a cloudflare dyndns script running that updates my dynamic ip on my dns automatically, no extra monthly for some real power instead of some garbage openvz over shared turbo garbage that u cant run aynthing on

• 
  hcky123 (@dundatt1989) reported 51 minutes ago

  @acupforusplease @shanelpratap @RobertParizek This is exsctiy right I think the Apple TV deal is more but gets shifted into another marketing arm so the accounting trickery may confuse the issue Also isn’t telus shirt sponsor about 3 million a year alone ?

• 
  😶‍🌫️😶‍🌫️ 🥲 (@KJ232590) reported 51 minutes ago

  @NewsroomGC **** Telus. They just want AI so they can ship jobs to India and use it to alter their accents.

• 
  Ewan McGrath (@makemoneymoney6) reported 54 minutes ago

  @avilewis How is the cbc hack who got fired for self dealing taking credit for this? Telus led. Zero govt support Let’s see how quick he disappears when we start hearing the local and provincial challenges.

• 
  Hayley (@hayley_yyy26) reported 54 minutes ago

  My mom called @TELUS twice to cancel her services and amazingly, the call kept dropping. This is beyond unprofessional. @TELUSsupport

• 
  Brandan /He/Him/Scorpio (@brandanCiccone) reported 54 minutes ago

  @PeterMeiszner @BoVanston @TELUS %90 lower still isn't 0 and will still have awful effects WHEN WE ALREADY HAVE WATER RESTRICTIONS IN EFFECTS. Like omfg is having stupid ai videos of cats that important?

• 
  OlaOlu🌹 (@DRealOlaOlu) reported 55 minutes ago

  @ChainPysch @zaddy_moh @richsongocrazy It’s a lot…****** are locked in on the update years ago. Fake IDs, fake verifications, fake workers... Having multiple accounts and risking your IP. People making a lot from AI **** are so busy to be here telling people it’s soft. Check out Telus, Toloka.ia to grab my point

• 
  Mr Perfect (@collectibledad) reported 56 minutes ago

  @dewolfe001 @TELUS @telusmobility Crazy, I recently had the same experience! Cancelled business lines last August, kept billing me, totalling over $3500. Had to fight for a month to get it back. Also told me I owed $900 for my iPhone still, it was half that. Terrible company. Switched to Rogers, half the price, better service.

• 
  Ireney (@ireney33) reported 59 minutes ago

  @KirkLubimov We should also be concerned about having our personal information sitting with these call service agents in India. @TELUS They are pushy, I just hang up.

• 
  Growl Bear (@blackbeartooth) reported 60 minutes ago

  @indersinghp @bears_aware Indians are the problem. The economy is in distress BECAUSE of Indians. “Methods that may be unusual to Canadian culture.” Yeah, like scamming, lying, and bullying - all part of Indian culture. F @TELUS and f all you Indian scammers.

• 
  Jv (@JBK11663) reported 1 hour ago

  @MTe005 @unclehaver the enemy of my enemy is my friend. i hate nimby's too, but if we can agree that a massive water and electricity black hole that benefits nobody but the feds and telus sucks, then at least they have a few more functioning neurons than the techbros on twitter defending this ****.