Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (25%)
• Wi-fi (13%)
• Total Blackout (6%)
• TV (5%)
• E-mail (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Montréal, Grande Prairie, Surrey, Edmonton, Calgary, Toronto, Spruce Grove, North Vancouver, Wetaskiwin, Fort St. John, Taber, Vancouver, Mississauga, Amherstburg, and Peel.

City	Problem Type	Report Time
Montréal	Phone	46 minutes ago
Grande Prairie	Internet	3 hours ago
Surrey	Internet	22 hours ago
Edmonton	Wi-fi	1 day ago
Calgary	Internet	1 day ago
Toronto	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Salman (@salmanesmaili) reported 2 minutes ago

  Hey @TELUS @TELUSsupport Today I spent over 50 minutes on the phone just to add ONE channel to my TV package. It’s 2026. We have AI agents, autonomous vehicles, and instant digital banking. Yet a basic account change still requires nearly an hour with customer service. This isn’t a technology problem—it’s a customer experience problem. Do better. #TelecomMonopoly #LackOfCompetition Cc: @CRTCeng

• 
  Berniceness - 🥓🥓🥓🥓 (@Berniceness) reported 5 minutes ago

  @eckoboy3 @Rogers I wasn't with Rogers until they bought up Shaw. I'm looking around, but Bell and Telus are all the same for home service. Mobile is not with any of them.

• 
  john bennett (@35yearsasailor) reported 6 minutes ago

  @JonFraserTF @TELUS I’m with Koodo the cheap arm of Telus and find the service great never had a problem

• 
  ChinoAleman (@chinoalemano) reported 7 minutes ago

  This is the most important framing of $AMPG I've seen, and it's the distinction almost everyone misses. And, obviously, comes from a guy called "calm". Let me build on it, because once you see the full picture, it's hard to unsee. Everyone wants to call today a short squeeze. But the point here is sharper: a squeeze fades, a re-rating doesn't. If today was purely shorts covering, it's mechanical. They buy back, the pressure releases, and it bleeds out over the next few days. Nothing fundamental changed. But if today was the market starting to recognize the actual business, that's a completely different animal. That's a beginning, not a ******. And the reason I lean toward the second is simple: look at what the shorts are actually betting against. For months their thesis was that AMPG wouldn't execute, that revenue wouldn't show up, that it keeps drifting lower. The problem is the opposite kept happening, and the last earnings call made that impossible to ignore. Let me walk through it. Start with the core. AMPG is the only American company commercializing the 64T64R Massive MIMO AI-RAN radio, the physical layer open AI-RAN runs on. Already deployed at Telus, a Tier-1 carrier. Right beside Samsung. 2 out of 5 radios from TELUS. 48% gross margins, up from 33%. Debt-free. That alone breaks the "won't execute" thesis. Then the call got louder. COO Jorge Flores on Telus (detective): "We continue to receive orders against that LOI as well". And on the quarter: "We are projecting Q2 to be definitely much higher than Q1." Q1 was already $5.35M, up 48.6%. So the ramp the bears said wouldn't materialize is not only materializing, it's accelerating. Then CEO Fawad Maqbool dropped the part nobody's pricing. On new carriers: "We've had very productive discussions with major MNOs, and it's more likely they'll go straight to POs, no LOIs. We'll be announcing those in the next quarter or so." . Major operators, plural, potentially skipping the letter-of-intent stage and going straight to firm purchase orders. That's a stronger commitment than how Telus even started. And then he pointed abroad: "Our success being the largest O-RAN deployment in America is helping us reach further into Europe and other areas of the world.". That's not empty talk. AMPG already signed a 5-year supplier agreement with Fujitsu Spain covering Europe, Africa and the Middle East. The international runway is already open. Also, working closely with UK funded hub, being the only american one there. Now stack the optionality on top, the parts you don't even pay for at this valuation. Quantum: AMPG makes the cryogenic amplifiers that superconducting quantum computers need for qubit readout, and has shipped proof-of-concept units to names like IBM and Google. Honest framing: optionality, not revenue yet, and it serves the superconducting branch specifically. But it's real, patented, and American. Space: back in December 2024, AMPG shipped prototype amplifiers to an unnamed "Fortune 50 satellite systems provider" building a LEO constellation, tens of thousands of units expected. The only Fortune 50 building its own LEO network is Amazon, with Project Kuiper. Then Amazon showed up on AMPG's customer wall. Honest framing again: the wall confirms Amazon is a customer, not specifically that it's the LEO buyer, that link is my deduction. But the breadcrumbs stack cleanly, and with SpaceX now public, the entire space sector just got validated. So put it all together. This isn't a meme pump. It's a company that has spent months stacking catalysts: a flagship carrier deployment, accelerating revenue, expanding margins, new carriers near firm POs, a European channel opening, and free optionality in quantum and space. With customers like: 🔹 NVIDIA 🔹 Amazon 🔹 IBM 🔹 Boeing 🔹 Lockheed Martin 🔹 Northrop Grumman 🔹 L3Harris 🔹 NASA Eventually the market stops ignoring that. That's why the shorts are in real trouble. They're not fighting momentum anymore. They're short against improving fundamentals on multiple fronts at once, and time now works against them. Every quarter of execution makes their thesis weaker, not stronger. Honest caveat: a re-rating isn't guaranteed, and one green day doesn't confirm it. The CEO's PO and Europe comments are forward-looking, his words, not signed deals yet, so watch for the actual PRs. The real test is whether this holds and builds, or fades like a pure cover. But the framing is right. A squeeze is a moment. A re-rating is a trend. Shorts betting against a falling story is one trade. Shorts betting against a company that's actually getting better, across telecom, defense, space and quantum, is a completely different and far more dangerous one. I think we might be watching the second one begin. Still sub $1B. Not financial advice. I'm long $AMPG. DYOR. 📡

• 
  Kathleen Kenny (@SamaxKT) reported 7 minutes ago

  @JonFraserTF @TELUS Yes, had to cancel because of non-existent customer service.

• 
  Goosedog (@Piccoq333) reported 7 minutes ago

  @JonFraserTF @TELUS I was a 30 year customer and got the service you described . I was happy to leave. All the Cdn Cell phone companies are the same when it comes to acknowledging customer loyalty.

• 
  Joel - coffee/acc (@JoelDeTeves) reported 9 minutes ago

  He's right, but letting Cohere and Telus grift taxpayers isn't going to fix it

• 
  D Ranan (@dergleen) reported 10 minutes ago

  @JonFraserTF @TELUS They left my senior mom without a landline phone for 9 months because someone hit the box in her alley and they couldn’t be bothered to repair it. One day I was on hold for 4 hours to get through to a service agent. 🤬

• 
  ChinoAleman (@chinoalemano) reported 15 minutes ago

  This is the part that should make shorts nervous. Instead of covering today, shorts actually added another few percent to their position on $AMPG. They're doubling down, not getting out. And here's the kicker: the cost to borrow just jumped from ~35% to ~70%. ✅ 48% gross margins (up from 33%) ✅ Debt-free, ~$18M+ cash ✅ ~$200M market cap (sub-$1B) ✅ Revenue grew 165% last year ✅ FY2026 guidance of $50M+ ✅ Only American 64T64R AI-RAN radio ✅ Deployed at Telus (Tier-1 carrier) ✅ Strategic Partner in DoD-funded Open6G hub (next to NVIDIA, Dell, Qualcomm) ✅ NASA, NVIDIA, Amazon, IBM, Boeing, Lockheed, Northrop, L3Harris as customers ✅ Cryogenic LNAs for quantum (IBM, Google PoC) ✅ Space/SATCOM exposure as the sector re-rates ✅ Founder-led, CEO hasn't sold a share ✅ Short float ~35%, borrow fee spiking Let me explain why that matters. The short fee is what it costs to borrow shares to short. It spikes when demand to short outstrips the shares available to lend. A jump from 35% to 70% tells you the borrowable pool is drying up, fewer and fewer shares left to short, and brokers charging a fortune for the ones that remain. So now the shorts are in a worse spot on two fronts. They're bleeding ~70% annualized just to hold the position open, and there's less room left to add. That's a setup that pressures them to cover, not relax. Adding into that, at that cost, while fundamentals improve? That's a tough hand to keep playing. Not financial advice. I'm long $AMPG. DYOR. 📡

• 
  D A M A N I🤎🦅 (@0xdamani) reported 15 minutes ago

  You know im still perplexed, puzzled and tend to wonder how people survive in economy and state of Nigeria with N150k as salary.. worst as even a family man/woman. Some even dey earn 40k/month o💔 Meanwhile, UK telus is up too.. send DMs I'm activeee!!🔥🔥

• 
  Chris W J Roberts (@cwjroberts) reported 15 minutes ago

  @JonFraserTF @TELUS Entire family switched from mainline Telus a few months ago after three strikes of brutal customer service and outright deceptive practices. Used to be the best Canadian cellco by far. Fire the C-suite and board.

• 
  Sandie 🇫🇷🇮🇱🇨🇦🇺🇸 (@SandieAschem) reported 17 minutes ago

  @JonFraserTF @TELUS They have the absolute worst customer service!

• 
  Rick (@Rick19053470) reported 18 minutes ago

  @JonFraserTF @TELUS Yikes!! I just moved to Telus from Shaw/Rogers to get much lower rates and fibre-optic service.

• 
  Dr. Billy Canada (@billycanada) reported 19 minutes ago

  @gatorgar Think long-term. In 3 to 4 years you won't be getting your phone service from AT&t or Telus or Bell or Rogers or whatever you'll get it from starlink. The AI that you use will be in starlink satellites. The taxi you take will be a robo taxi from Tesla. Tesla robots will be mowing your lawn too

• 
  Randy🇨🇦 (@randytoleafs) reported 20 minutes ago

  @JonFraserTF @TELUS unfortunately they re all the same, I left Bell and went to telus, so far so good. telus optik, ******* horrible to deal with, left them and am extremely happy

• 
  Ritz (@4evrCanada) reported 21 minutes ago

  @MLArajchouhan I emailed you re TELUS cutting my bro off. He has no access to phone, food, 911, his daughters, or medical emergencies. Telus refused my help because "I'm not authorized on account." FIX IT!

• 
  Colin Regan 🚀 (@engalicorn) reported 21 minutes ago

  @JonFraserTF @TELUS Yeah my experience last month with them was brutal. Activated international roaming online no other option. Turns out Seattle isn't international. $100 worth of roaming fees before I even left the airport @ $5/mb They text me "Text ROAM" to activate timing. "How embarrassing there's been an error" 2 hrs with tech support no solution. Bought $25 dollar esim online. Unlimited data for 5 days. 1/5 the cost of Telus Roaming plan that I can't add. Now I know.

• 
  TheFallGuy (@TheFallGuy450) reported 22 minutes ago

  @JonFraserTF @TELUS Telus is the worst.

• 
  Baynish (@bbassit4eva) reported 24 minutes ago

  @JonFraserTF @TELUS I was a 30-year TELUS customer; with great service. Then I moved to an older home. TELUS said it was impossible for them to connect me to WiFi. Rogers connected me. I canceled Telus. Telus wanted $700 because I broke my contract! They finally backed off after 3 phone calls!

• 
  TheRooster (@HandsofScars) reported 28 minutes ago

  @JonFraserTF @TELUS I tried to get a new phone twice in the past year and both times the sales rep made the experience terrible so I simply left.

• 
  Brookfield👁️❤️🇨🇦💵💦scheme 👉 carneywatch.ca (@kicknsass) reported 34 minutes ago

  @JonFraserTF @TELUS I cut the cord about a year ago. Was a mobile customer for 20 years. Couldn’t take them anymore. The overseas service or lack there of, the reception was terrible, wouldn’t work with me on pricing. Very happy with the change. @Starlink next year when contract is up.

• 
  M.Brown (@MsMJBrown) reported 37 minutes ago

  @JonFraserTF @TELUS I bailed out of their TV service a year 18 months ago. Terrible service. The phone I switched over to Rogers 6 months ago. Because I have their home service my wireless is $25 a month for the same service as I was paying $120 a month with Telus. Better better customer service.

• 
  Ben Leonard (@dailygallows) reported 39 minutes ago

  @JonFraserTF @TELUS Had the same issue with Rogers last month. It ended with me uttering the words ‘I’ve been a customer for 13 years and don’t want to leave, do you not see how insane this is?’

• 
  Howard Macleod (@howard_macleod) reported 40 minutes ago

  @JonFraserTF @Nanceasaurus @TELUS I dumped Telus after 20 years of complete incompetence, went to Starlink and never looked back.

• 
  bona fide lover of ladies (@bona_of) reported 44 minutes ago

  @SarcasticallyAJ @TSN_Sports @PrimeVideo You need to get iptv. I’ll never go back to telus tv and adding programming packages

• 
  Amanda Ginn 💙🧡💙💚-x (@Simbarosa17) reported 50 minutes ago

  Well @telus @TELUSsupport you better get my grandmas landline fixed soon as she is part an outage

• 
  Here for Now (@CardozaBuilds) reported 50 minutes ago

  @JonFraserTF @TELUS My Bring It Back with Telus ended mid April. I paid out the hardware and ported to Rogers. I had had enough of their poor service, inconsistent network and their need to charge for a new SIM card even though it was their recommendation as a possible remedy to my network issues.

• 
  Danny Galanz (@MicoPythondev28) reported 55 minutes ago

  @JonFraserTF @TELUS Any inputs about Freedom? Good and Bad? I’m ditching @TELUS

• 
  Clifford Mathew (@cliffmathew) reported 57 minutes ago

  @JonFraserTF @TELUS Isn't Bell and Telus the same network? I have been milked by @Rogers for multiple years before I wised up and switched to Bell. 400+ dollars down to 200+, and much more data.

• 
  SeaWard 🇨🇦 (@Rare_Minifig) reported 57 minutes ago

  @JonFraserTF @TELUS That’s too bad, Telus used to have excellent customer service.