1. Home
  2. Companies
  3. Telus
Telus

Telus service status: outage reports and connection issues

Why is my Telus service not working?

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  • 51% Internet (51%)
  • 23% Phone (23%)
  • 12% Wi-fi (12%)
  • 6% TV (6%)
  • 4% E-mail (4%)
  • 4% Total Blackout (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Surrey, Medicine Hat, Calgary, Toronto, Vancouver, Grande Prairie, York, New Westminster, St. Albert, Edmonton, Nanaimo, Toronto county, Hanna, Spruce Grove, and Whistler.

CityProblem TypeReport Time
Surrey Phone 6 hours ago
Medicine Hat E-mail 6 hours ago
Calgary E-mail 9 hours ago
Surrey Internet 10 hours ago
Toronto Phone 13 hours ago
Vancouver Wi-fi 23 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • 50somenobody
    FiftySomethingNobody (@50somenobody) reported

    @CarrieTait @tom_cardoso Dani will do ANYTHING to rig and fix - kind of like that beyond insulting Telus Lifeworks "study" which in no way qualifies as 3rd party financial analysis - she can't be trusted to be straight up and professional about anything #despicabledani #firetheucp

  • stopbelievingt1
    stopbelievingthegovernment (@stopbelievingt1) reported

    @MelissaLMRogers @JasminLaine_ @TELUSsupport That's outrageous. Telus convinced me to switch from rogers by making my plan $30/month. Customer service has been awful.

  • CanucksIn4
    David Cee 🇨🇦💪🏼🇮🇹🇫🇮 (@CanucksIn4) reported

    @jodyvance @TELUS Yup I have to do the reboot thing at least once per week sometimes twice. 5 yrs ago I switched from Rogers because I got sick of their ****. Now Telus is acting up. Starlink any good???

  • CanucksIn4
    David Cee 🇨🇦💪🏼🇮🇹🇫🇮 (@CanucksIn4) reported

    @jodyvance @TELUS lol. Right. I had the PVR box changed out once and that improved things but the equipment is just crap. Not state of the art at all.

  • MedHatCrew1
    MedHatRingCrew (@MedHatCrew1) reported

    @TELUSsupport @TELUS any idea when service is going to be restored to those of us not having internet in Medicine Hat? It’s been down all day. Even an acknowledgement that you know there is a problem would be nice

  • GlobalismSucks
    Felix (@GlobalismSucks) reported

    @MelissaLMRogers @TELUSsupport And yet Telus stock is sucking big time ....... down 22 % this past year. 🙄

  • fweldon03
    wellie (@fweldon03) reported

    @MelissaLMRogers @TELUSsupport Try freedom mobile Telus is the worst possible choice for anything

  • alfred_jens
    RJ 🇨🇦🇮🇱 drop the puck! (@alfred_jens) reported

    @sugartymefarm @MelissaLMRogers @TELUSsupport Telus…now if their damn stock would quit tanking lol

  • RobSeveryn
    Add your name (@RobSeveryn) reported

    @jodyvance @TELUS saw that screen too many times a few months ago. time for a service call and a new modem.

  • BcMeggster
    Meggster 🇨🇦 (@BcMeggster) reported

    @VanCityVice You think our Hydro bills will be going down once Telus sucks the life out of it for an A.I. data center? They announced stupidity. We don't nee China's system at all.

  • MarkDietzinAB
    Mark Dietz (@MarkDietzinAB) reported

    @jonkay I came up with an easy solution for this. Here's how it goes... Hello, Telus?... I'd like to cancel my cable?

  • SandieAschem
    Sandie 🇫🇷🇮🇱🇨🇦🇺🇸 (@SandieAschem) reported

    @MelissaLMRogers @jacksalome2 @TELUSsupport You're number one problem is that you're with Telus

  • pennypacker_h
    H.E. Pennypacker (@pennypacker_h) reported

    @stock_guy1 @TELUS Evergreen statement about customer service in any large Canadian company.

  • ofclanmcLeod
    Nuck Chorris (@ofclanmcLeod) reported

    @jodyvance @TELUS My service went up 100% after my recent contract expired. And the wifi is terrible. #telussucks

  • hilton_cas99159
    Casey Hilton (@hilton_cas99159) reported

    @jodyvance @TELUS Have the same problem with Rogers so not sure what the answer is. Canada has the highest fees for Internet and the worst service

  • kittybunbun4
    Kathy Steffich Wells (@kittybunbun4) reported

    @jodyvance @TELUS I hate Telus, they are just the worst in customer service or lack of it. I am with Rodgers and they are great.

  • Terrilltf
    Terrill Tailfeathers (@Terrilltf) reported

    Finally got that bill covered thanks to a good friend. I just hope I’m not too late for the cutoff today at noon. Just on hold with telus. If i go down I’ll be back. I’ll figure something out.

  • ForrestHODL
    Forrest (@ForrestHODL) reported

    @MelissaLMRogers @TELUSsupport Well telus has always been a borderline criminal organization. But yeah it is bad in Canada.

  • MS_Encarta95
    Charlie Kirk Douglas (@MS_Encarta95) reported

    I got 100GB 5G+ unlimited talk/text within US/Canada/Mexico for $55 through my work plan on Telus I thought I was getting a deal damn

  • islgalwrites
    Mamma Bear🇨🇦 (@islgalwrites) reported

    @ChemicalHolly @Rogers In my experience dealing with Shaw was far superior than Telus. Now having to deal with Rogers for an issue it was hell. Gaslighting, trouble understanding and speaking English. Escalation leading nowhere. This take over did them no favours in my opinion.

  • engalicorn
    Colin Regan 🚀 (@engalicorn) reported

    Huge Fail #Telus @TELUS @TELUSsupport International Easy Pass doesn't work in the United States. If my wife flew to Peru or Afghanistan she would be covered. She flys to Seattle and incurs $100 dollars in overages minutes after stepping off the plane.

  • muffins135
    Michele (@muffins135) reported

    @CrunchyCarpets @TELUS @TELUSsupport The wait times on the phone are abhorrent. $200 for a tech to come out if you would like personal help…ridiculous.

  • GabLad92
    Gab🇨🇦 (@GabLad92) reported

    @MelissaLMRogers @TELUSsupport Telus is your issue lol go with Fizz or Public mobile

  • Cleosmahm
    Debbie (@Cleosmahm) reported

    @jcorriv35 @jodyvance @TELUS I had one show up in a tesla. Then he had to call someone to talk him through Everything! He ruined my wall outlet. After several hours I said Enough! Get out. There was a mess left in the two areas he worked at I’m still waiting for them to repair the damage

  • jordan26steele
    Jordan Steele (@jordan26steele) reported

    @TheGunzShow @kellyinvegas They were initially intended for the trades-trucking industry but Nextel and Telus (Canada) saw the obsession with them and started pushing them on everyone. Worst mistake ever.

  • fairwitness8
    fairwitness8 (@fairwitness8) reported

    @MelissaLMRogers @TELUSsupport And their customer service is horrendous. I recently quit Telus and joined Koodo for the same plan paying 50%

  • RishabG61584484
    Dexter.eth (@RishabG61584484) reported

    @canadiancailin You’re sitting in a small town in Canada, using Rogers, Fido, or Telus internet to search Wikipedia about an incident, then acting like you know better than your own government and elected representatives, while accusing others of fake outrage and crying.

  • JCog88
    Annoying Canucks Fan 🏒 (@JCog88) reported

    I'm paying $100+ for a phone I don't want spam callers. I won't fall for it as I'm somewhat vigilant and understand that telus or any company won't take Gift Cards as payment, but i know my Grandma or someone's mom may not understand. Its 2026 fix it.

  • darla_waite
    Darla Waite 👀“EYES,WIDE OPEN! (@darla_waite) reported

    @MelissaLMRogers @BAB5K @TELUSsupport I pay 38. It’s with a company called fizz.. I never run out of data. I wouldn’t go back to Telus or any of them ever again.

  • abelthebreezy
    “Breath” (@abelthebreezy) reported

    @PierrePoilievre Yes libs been saying u never had other than govrt job, here u just mentioned worked at a Telus call centre which means you have a gift patience! Hope libs heard that too!