Telus Outage Report
Why is my Telus service not working?
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (44%)
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Phone (30%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Edmonton, Toronto, Calgary, Saint-Georges, Purpleville, Vancouver, Prince George, Montmagny, Nanaimo, Ottawa, Richmond, Oliver, Parksville, New Westminster and Montréal.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Internet | |
| Edmonton |
Internet | |
| Toronto |
Wi-fi | |
| Toronto |
Wi-fi | |
| Calgary |
Internet | |
| Saint-Georges |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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AaronTheBarbarian
(@LittleStSebas) reported
@firetheucp @emgfind @TELUS They both charge entirely too much for their piss poor performance?
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Right of Revolution
(@revolutionvote) reported
@m_f_kennedy @TELUS The reviews on shaw are terrible, coverage wise.
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CDN Cynic
(@Cynic96104984) reported
Last Sunday, around 1pm, I reached out to @TELUSsupport about our terrible internet quality & was assured that my file had been escalated and I would be contacted by a manager “shortly”... it’s now Thursday at 9pm and no one has called... I get only excuses from #Telus. I’m done.
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Rhonda Ness
(@rnessie) reported
PS Telus Babylon is an overpriced, useless and potentially dangerous service, undermining primary care and best practices. This should have never been funded with public health money. Axe it.
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Jen & Tonic
(@SheerJenius) reported
A five minute call to Shaw and I will be saving $200/month on 2 phones. Thanks for that $5 increase, Telus! You’ve lost 27-year mobility customers. (For those of you not in Canada, cell rates here are STUPID)
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Armed and Adorable FLFO
(@JT_Fisherman) reported
@revolutionvote @TELUS Plus they never increase the rate of my package. I even watch for deals to get better packages when they have them. Rn I'm $55 unlimited plus 8gb data before tax.
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Stephen Siebert
(@Steve__Siebert) reported
@redwoodacres Yes our @Xplornet hasn’t been good lately and our @TELUS cell service has been worse than the original flip phone service. How do these companies get away with this? I’ve asked Telus and they always just say they know they have a problem.
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Robert Razavi
(@RobertRazavi) reported
@TELUSsupport FINALLY! Got a call from someone at Telus - I was in a meeting so missed it. Their number is blocked, did not leave call back #, did not email. Not trying hard are they? Can we go back to when it was ADT by ADT? 'Cause ADT by Telus is very efficient at #CustomerService #fail
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Erwin Landsberger
(@ErwinLands) reported
@TELUSupport TELUS is disrupting the Covid vaccination process. Effective March 21 Telus will no longer host their Webmail forcing all users to migrate to Google. This at a time when Public Health need to contact people for vaccination. Thumbs down to Telus for stupid decisions.
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KD
(@juvengroovin) reported
@TELUSsupport Hello, I'm moving at the end of this month into a brand new building, was told internet was free for 1st year. What's the best way for me to schedule internet installation and options? Currently I'm only a Telus Mobility customer. Thanks!
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Canadian Dividend Investor
(@CanadianDivide2) reported
@yinca05 @DivCultivator I used to have $BCE. Bought in at $57, sold at beginning of crash last year for $61.78 and have never bought back in. Got into Telus and have liked it.
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Jen & Tonic
(@SheerJenius) reported
Telus Mobility: Take our 20min survey on customer satisfaction! Me: Your customer svc sucks and your rates are outrageous TM: Thanks for your opinion! We hear you! 2 days later: Your plan is increasing by $5/mth Me: Thank you for convincing me to switch carriers
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LifestyleDigs
(@TheLifestyleDig) reported
For the past 5 minutes the TV is frozen on someone climbing a mountain but the audio continues on the next few scenes. @TELUS Optik TV is a piece of ****!
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Deborah Waldron
(@studio419) reported
Senior disappointed in the $5. increase service charge on Telus bill during Pandemic. CRTC, please control telecom companies.
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E
(@E48585840) reported
@John1MD @Bond_Rax If this is in fact true, then one must vote a hard NO. How are physicians in the public system responsible for budget overruns when Telus expands without restraint? It’s time to leave this godforsaken province if Shandro doesn’t step down.
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Erwin Landsberger
(@ErwinLands) reported
@TELUSsupport TELUS is disrupting the Covid vaccination process. Effective March 21 Telus will no longer host their Webmail forcing all users to migrate to Google. This at a time when Public Health need to contact people for vaccination. Thumbs down to Telus for stupid decisions
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Synthetic Animals
(@moodyangela) reported
My sister’s internet sucks Telus sucks Whenever they “upgrade” someone to fibre optics the wifi gets so weak and terrible that you have to buy the wifi boosters they have been promoting
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SEMPHIS
(@semphisss) reported
@NewFiie Yeah thats the issue I ping sooooo much better with telus 35 Denver 55 chi/dal Shaw 60 Denver 55-100 for chi-dallas depending on day
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Jon Jennings
(@JonJennings) reported
@vancitysportswx @j_mcelroy Woodlands Station. Fell through when original development plan for Victoria Hill didn't go anywhere. Was suggested to Onni when they took over VH but they weren't prepared to help fund it. Similarly Boundary Station that would have happened if Telus had helped with funding.
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Todd Talbot
(@toddtalbot07) reported
How does @TELUS @TELUSsupport NOT offer outbound caller ID with their mobile service? This seems like such a standard feature that other carriers offer...This is a bad problem...
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Right of Revolution
(@revolutionvote) reported
Just got an email from @TELUS notifying me that my 3 cell lines will each increase by $5/month. Who should I switch to? I'm done with @Telus. I've been a loyal customer since 2001, 20yrs. When Telus was good. Remember #PlatinumPerks? Those were the days.
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John MD
(@John1MD) reported
@trentjohnsen 4...corporatized “health service” provider is ramping up costs as a profit market initiative. Further, the more Telus does this, or other similar agencies, the less is available for common people to actually see their family doctors. With a fixed cap, and unregulated...5
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Luisa “Wear A Mask” D. 🇨🇦🇬🇧🇮🇹
(@luisaloveslife) reported
Never pay charges to your @TELUS bill that you didn't agree to. Our bill this month was $200+ than our usual bill w/ charges I didn't agree to. Within 20 minutes on the phone the charges were reversed. I feel bad for everyone who pays because they don't think they have a choice.
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Right of Revolution
(@revolutionvote) reported
@JT_Fisherman @TELUS That was my deal too, I buy phones outright so I have had the same plans since 2016. They were never supposed to increase.
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MJ 🇬🇧🇨🇦🇺🇸 Media Bias goes both ways.
(@MJ_StormBorn) reported
@montrealaise2 @TELUS Apparently Fox make the bulk of their money from being in cable packages, and as advertisers are fleeing, this could really kick them when they’re down. And they would have to stay down. 💪🙏
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Cheryl Rhodes
(@cheryl_rhodes) reported
Today's @TELUS Optik TV signal has been shittier than usual! Do NOT sign up with Telus unless you like freezing, stuttering, unable to keep up with the show, not to mention the censorship by this unCanadian company.
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iLive2Eat
(@iLive_2_Eat) reported
Need some feedback on @FreedomMobile coverage in #BC - looking to port over my 3 lines from @TELUS. Any current or former customer testimonials? #cellular
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Tim Rulez
(@TimNorthVan) reported
@revolutionvote @TELUS Like any successful oligopoly, it's gotten to the point where there really are no good choices. - a former Clearnet & Fido customer ...
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Ken-nedy
(@m_f_kennedy) reported
@revolutionvote @TELUS Bell did the same thing to me recently. Shaw is pushing their mobile lately, but their prices are fairly similar after the honeymoon phase where they give you huge discounts. We need more competition in the wireless market to make the prices come down.
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theagedreason
(@80lemoyne) reported
My 85-year-old mother in BC spent the entire day trying to get through to the @TELUS managed covid line. After hundred of attempts, she never got to talk to a human or book her vaccination. How is this not elder abuse? Telus couldn’t arrange a fart at a chilli-eating contest.