Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (45%)
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Phone (29%)
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Wi-fi (10%)
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TV (6%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Vancouver, Calgary, Edmonton, Ucluelet, Victoria, Montréal, Leduc, Medicine Hat, Courtenay, Hornby Island, Richmond, Stony Plain, Merritt, Roberval and Surrey.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
TV | |
| Calgary |
Internet | |
| Edmonton |
Phone | |
| Vancouver |
Internet | |
| Edmonton |
Internet | |
| Ucluelet |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Akin محارب
(@AkinLynooo) reported
@TELUSsupport @TELUS At this point, I am tired, exhausted and Frustrated at your customer service. I have even been to your offices and all I keep getting from them are different phone numbers to get you guys on without any concrete solution on site. Àbí irú kí wá nì yí báyìí
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Mbb 💭
(@Mr_Mbb) reported
hey, @telus @TELUSsupport , any problem of hacking?!? I received at least 4 “suspect” emails asking me to open attachments….cmon guys, you can do better than this!!!
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Christine Dix
(@downhomesunset) reported
@ScofieldDamien @erstlecocq @SheilaGunnReid I was a non paying patient (they took 25% non pay patients) at a semi-private clinic in Calgary. My doctor got sick right around the same time Telus Health bought the clinic. Turfed me w/o any help in finding another doctor. Took me months to find another…
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Boycott Evil Amazon-Find Alternatives-Follow me 😀
(@AvoidAmazon) reported
@TELUS Too bad Telus won’t invest into investigating phoney charges on phone bills.
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Terry Cotter
(@TerryMedica) reported
@cvangeyn Why is TNF not in my Telus cable service anymore? Too much balance and advocacy of access to information and liberty?
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Steve
(@itssteve81) reported
.@TELUS Love being made to feel like I’m the bad guy while calling in to cancel my fathers mobile account after he just passed away because I’m “unwilling” to take over his account. Maybe your agents need more training on compassion and empathy during a difficult time like this
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Rosanna Cholak 🇨🇦
(@CholakRosanna) reported
@yorkyqui It rarely happens here, but think that CARRIER HAS CLOSED DOWN THE TOWERS !!! And only is giving minimum of speed probably only to handle calls at night (TELUS) clients do not get service only Investors pocket books
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Josh Umscheid
(@bigslicksprayin) reported
@KKoolyk @derekmcbain @RogersHelps Telus help got mad at me for hanging up numerous times while on a call with their help desk, tried explaining the calls were being dropped, nope wasn’t that they said, and that’s when we switched! Rogers is getting worse not better out our way as well
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Sonny Bigshot Sports
(@SonnyBigshot) reported
@TELUSsupport No. That's not it. I can get into my account. Want to get to disable call control so I can receive an important call. That menu option is the one in the endless loop. @telus just has lost a step in customer service and execution. Should have hired me.
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priyabates
(@priyabates) reported
from
Mississauga, Ontario
Can't believe I'm doing this again @TELUS. I've already signed up with a competitor and simply waiting for my phone, but the issue that I've been trying to resolve for months that I've cancelled my relationship with you over is still not resolved.
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Tim Wagstaff
(@Ghostfacecouk) reported
@itssteve81 @TELUS That's bad... Pricks !
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Boycott Evil Amazon-Find Alternatives-Follow me 😀
(@AvoidAmazon) reported
@TELUS Too bad you don’t love your customers. However you do love ripping us off.
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Shaelyn Marie 🦇
(@BlissMai) reported
Really hating our @TELUS internet. Spoken to @TELUSsupport twice in less then 24 hours and our internet is still **** and no one comes to check till Thursday. Why the hell are we paying for internet if it’s not working. Cable is hardly working. Can’t wait to switch providers!
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Brad Babcock
(@babcock_brad) reported
@dustbobgod Reliability for any service depends upon where you live. In general speeds on Shaw are consistent with advertised speeds. On Telus you need to live near one of their central offices to get their full posted speeds. At least with DSL. If Telus has full fibre it may differ.
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Soumil Mehta
(@SoumilMehta3) reported
Switched from telus to rogers due to plan being super expensive. I do still owe some money to telus which I am trying to pay. Called 3 times and got thrown from one dept. to other. Spent hours and still no result. Terrible service. @TELUS @TELUSsupport
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Jahangir ☼𓃬
(@JahangirTaban) reported
@TELUS Dude, it seems you've messed up really bad and as the result, Iranians are coming!
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🇬🇧🏴 S. JR #TeamPapaya 🧡🇺🇦
(@ChimpGenes) reported
@lolsmoak @Bell Go to @TELUS better service, better customer service. Better all round
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Akin محارب
(@AkinLynooo) reported
My experience with @TELUS has been nothing short of an abysmal service. @TELUSsupport Imagine me chasing you guys for over 5 weeks to finish the installation at my house. For 5 weeks, you have been promising to give me a call back within 24 to 48 hours.
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ceceliag
(@ceceliag1234) reported
@TELUS 5 hours 5 t trAnsfer. I have now wasted a whole day still on hold waiting for person 5 this transfer was only going to be less than 5 minutes on hold I’m now at 20 andwaiting is this what you call customer services this was all for an over billing error that all agreed
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Tina Mathas
(@TMathas) reported
@TELUS Great could you also@invest in a better customer experience? As a customer who consumes multiple services I should only need to see one bill and have one person support me as opposed to having to be passed around departments! Come on!!
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Pissed Off Canadian
(@cal_sportsnut) reported
@CTVCalgary @TELUS, how about bettering your services. The cable service for the amount i pay is garbage. Signal constantly dropping, having to reset the box numerous times in a day cause it keeps freezing. Truly feel like I'm being ripped off for what I pay. Wifi box = garbage also.
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Boycott Evil Amazon-Find Alternatives-Follow me 😀
(@AvoidAmazon) reported
@TELUS Too bad you won’t invest into phoney charges on phone bills.
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.
(@igamband) reported
@dustbobgod I was on shaw and never had a problem, moved and changed to telus and it is unstable
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Akin محارب
(@AkinLynooo) reported
@TELUSsupport @TELUS Imagine me giving you guys issues when it’s time for you to receive your payment. How would you feel? I have subscribed for Smart Home Security Service since Nov 2021 and I have been paying FULL amount on a monthly basis for HALF of the Service.
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Desmond Demosthenes
(@3rdandOak) reported
@dustbobgod I switched over from Shaw to Telus... but... it was a location issue. Shaw's only offering into our building was beyond pathetic... and then Telus installed fibre. On top of that, Shaw's tech was really rude. After over 20 years, I had to dump them.
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🇨🇦✍️Canadian Prole w/unacceptable views
(@DiscernDomains) reported
@lraitt The only contracts the telcos/ISPs are doing is for Internet service - and you don't have to sign one of those. Going one year term / month-to-month is still a thing. In my experience here in AB, Telus is more competitive than Shaw. Much more.
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ceceliag
(@ceceliag1234) reported
@TELUS @TELUSsupport after@ober 5 hours and the fifth transfer to an over billing error the call drops and no return call from TELUS the lack of customer service is incredulous there is no customer support wasted day off on what the Reebok’s four people I spoke agreed your error
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Ronald Beer 🍷🇨🇦
(@Calculator60) reported
Good news for Alberta: Reuters - Telus Corp said on Tuesday it would invest $17 billion in network infrastructure, operations and spectrum across Alberta over the next four years as the telecoms company seeks to expand its wireless networks. #ableg
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Cam McAlpine
(@cmcalpine) reported
@TELUS @TELUSsupport isn’t. It’s actually the opposite of customer support. It should be called customer aggravation. Don’t be like @TELUS
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Young Beanie
(@youngbeanie) reported
@CTVCalgary Years of screwing their customers over and now they’re investing in the province. **** Telus.