Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (25%)
• Wi-fi (12%)
• Total Blackout (5%)
• TV (5%)
• E-mail (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Vernon, Salmon Arm, Edmonton, Dawson Creek, Camrose, Brossard, Innisfail, Vancouver, Calgary, Surrey, Parksville, Nanaimo, Victoria, Dauphin, and Brandon.

City	Problem Type	Report Time
Vernon	Internet	2 hours ago
Salmon Arm	Phone	6 hours ago
Edmonton	Wi-fi	1 day ago
Dawson Creek	Wi-fi	2 days ago
Camrose	Phone	2 days ago
Brossard	Phone	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Patrick GK (@Zerquetch) reported 5 minutes ago

  @Martyupnorth 21 years I was with them. They would never call back on my "do you still want my business" calls and e-mails. Then tried to send me a bill for $29 after changing the service. Terrible service. Telus at least has better coverage in the ******, remote places I work for time to time

• 
  Moses (@dynamozes) reported 5 minutes ago

  @Highteaspeaks @Bell Try to get on an employee program with either Telus or Rogers. If you don't mind issues with network coverage sometimes and the likes, then try Koodo or Fido for cheaper plans. But if you want a plan that's 5g and the likes, then I'll suggest the Big 3. Worked for them before

• 
  Official MMDA (@MMDA) reported 6 minutes ago

  MMDA ALERT: Stalled car due to mechanical problem at EDSA Ayala Ave. service road, front of Telus NB as of 3:20 PM. One lane occupied. MMDA enforcers are on site managing traffic. #mmda

• 
  Meggster 🇨🇦 (@BcMeggster) reported 6 minutes ago

  @VanCityVice You think our Hyro bills will be going down once Telus sucks the life out of it for an A.I. data center. They announced stupidity. We don't nee China's system at all.

• 
  j9 (@JanineWils60777) reported 7 minutes ago

  @TELUS I will never support you. Piss off with your data centre's.

• 
  Lincoln Ho | Yegventures | 何令恒 🇻🇦🇨🇦🇭🇰 (@yegventures) reported 8 minutes ago

  @Social_Moi @TELUSsupport If you have home issues, call 310-MYTV. For mobility issues, dial 611 from a TELUS cell phone. If you want a guaranteed Canadian agent, use the French options as you'll get an agent in Montreal (home service agents work there too).

• 
  baddaDan (@dsquareddan) reported 10 minutes ago

  @wongkarwasian $42 Telus exclusive partner program 100gb unlimited Can-USA-Mexico Before I figured out how to weasel my way into this, I was a sad sack of **** paying $100/month routinely going over my data usage.

• 
  Marqee (@Marquis86069666) reported 11 minutes ago

  @ryan_weal @UnkleHack69 I know, I built their networks for 30yrs. I was the head Tech. Publics another washed down VS. Telus pretending it's not a part of a monopoly. I built every technology that came along. 5G is here to control everything you own. I hate this sht now.

• 
  DSM 🇨🇦 (@DSTM1974) reported 12 minutes ago

  @REDBLACKS @TELUS Team is pretty much awful, again. Maier isn't very good. Guys cannot tackle. Dumb penalties.

• 
  Jason Thegreat (@Jason7hegreat) reported 13 minutes ago

  @Martyupnorth This is the whole reason I went with Telus a few years ago. Rogers kept increasing my bill by a significant amount every 6 months or so. Promotion ended, they say. I signed a contract, there was no promotion given. They fix the bill. 6 Months Later...

• 
  🏴‍☠️ Jag Julio Rico Suave Jay Pai (@JulioRicoSuave) reported 14 minutes ago

  @MelissaLMRogers @TELUSsupport Telus is garbage

• 
  Lucid Bull (@lucidbull69) reported 16 minutes ago

  @TELUS you’re such a joke of a company. Been trying to cancel my home services for a week. Waiting everyday for a call back. Maybe stop ******* using stupid Hindu employees and make things work properly. How is this even a thing you don’t call people back??

• 
  JKSchooledO'Connor (@TKrayt) reported 18 minutes ago

  @TELUSsupport I can't seem to contact anyone about an issue I have with a charge coming from an account that shouldn't be used. Telus has been charging me roughly $80 a month for 18 months and I have no idea why and can't seem to talk to a real human. Please reach out.

• 
  HoggHead (@HoggHead2375) reported 20 minutes ago

  @TELUS No. Nobody know nothing. You want to see what I’m talking about You try having a few services. And then You call in for support as a regular customer. And see how well Telus is The whole brand is in shambles. Hard.

• 
  TimeEnergy Traveller (@fixingmoneybtc) reported 21 minutes ago

  @MelissaLMRogers @TELUSsupport You're paying for an expensive phone. I pay about $35 before discounts for an unlimited plan with Public mobile. It uses the name Telus network. Feel free to use my referral bonus. 7W08EK My specific plan isn't available now but anything more than about $35 and you're overpaying

• 
  AntiMacro (@AntiMacro) reported 22 minutes ago

  Telus has had the ability to change plans via the app for years. It just doesn't work for almost anything, so you have to call in.

• 
  Georgina West (@WhessGR) reported 23 minutes ago

  @TELUS FAMILY ME,BER TRYING TO UPGRADE PHONE, YOUR SITE IS DOWM. FIX THE DUMB THING. IM SO SICK OF TELUS

• 
  Yemi the Addicted Programmer 🇳🇬 & 🇨🇦 (@yemitula) reported 25 minutes ago

  @Highteaspeaks @Bell Never use the top tier provider unless they're giving you some sort of sweet deal. Use second tier Rogers? Use Fido. Bell? Use Virgin Telus? Koodo Same network, lower rates

• 
  Lincoln Ho | Yegventures | 何令恒 🇻🇦🇨🇦🇭🇰 (@yegventures) reported 28 minutes ago

  @Social_Moi @TELUSsupport Not sure why they couldn't help with Alberta accounts unless yours was somehow in the "old stack" but those were all migrated to the new system probably over a decade ago. I don't think there's any legislation requiring only Albertans open these files as TELUS Intl is around.

• 
  Marqee (@Marquis86069666) reported 29 minutes ago

  @R21289Jeff GOD bless those people. We need all our nature. I know every ft of the roads. I spent 30years building Telus Cell sites. PG was small on first sites all microwave now on fiber. In 800kms in the worst conditins I never hit ananimal thak god.

• 
  TELUS Support (@TELUSsupport) reported 30 minutes ago

  @MedHatCrew1 Our apologies for the disruption, are you still experiencing issues with your TELUS services?

• 
  Brett Stone (@BStoneBrief) reported 31 minutes ago

  @CanadianPro2 @MarkJCarney You can use untreated groundwater. It might contain materials that could corrode the pipes though, and if it spills anywhere near the components it ruins them. And we are using the district heating model in downtown Vancouver, that's how they're doing the Telus building. I'm working on a pseudo-clone of the French model, but I've never actually seen how it works just the end result so building toward a network of nodes using a similar end result. The reason the latter one isn't done is probably a combination of trust of tenants having access to expensive equipment, and decentralized wouldn't be quite as fast as data centres, but I quite like the French model

• 
  Carolyn Hinds 🇧🇧 #FreePalestine #CongoInCrisis (@CarrieCnh12) reported 38 minutes ago

  This is what @MarkJCarney @TELUS and people like Kevin O'Leary are planning to do to Canada in Vancouver, Alberta and other provinces. AI datafactories are detrimental to our health and the environment and are not worth it. This AI boom will fail leaving people and the earth sick

• 
  Brett Stone (@BStoneBrief) reported 41 minutes ago

  @CanadianPro2 @MarkJCarney You can even technically use black water by transfering heat to sewage lines which would also facilitate district heating probably even more than the steam tunnels will in the downtown Telus building. But then that fosters bad bacteria.

• 
  Uncle Hack (@UnkleHack69) reported 45 minutes ago

  The time to strike Canadian oligarchs like Telus and Rogers is now AMERICA!! All you’d have to offer is a $60 unlimited data within North America and you’d wipe Rogers and Telus off the map. Thus opening up the internet scheme they run. I don’t even care if the coverage is that great, I can’t even get 5g service on the plains of Sask with @Rogers dog **** service. INVADE THE INTERNET AND CELL MARKET @Verizon IN CANADA YOULL HAVE AN OVER NIGHT CUSTOMER

• 
  ander (@anderbear_) reported 46 minutes ago

  @RogersHelps canceled your trash service after all theses years and moved to telus. The only service i ever used or requested was shaw internet, nothing else. I havent watched televsion or own a tv but for someone reason i owe $200 for an entertainment box that i never got? wtf?

• 
  TELUS Support (@TELUSsupport) reported 50 minutes ago

  @PaperHatchet Got it, can you try the steps below to cancel your game pass? Log into My TELUS (via web browser or the app) Navigate to the Subscriptions tab Find Xbox Game Pass Ultimate and click Manage Select Cancel Subscription at the bottom and confirm

• 
  Carol (@zephryus47) reported 56 minutes ago

  @CTVdavidspence @Rogers Been there done that. Telus is just as bad

• 
  BS Detector (@allliesonyou) reported 59 minutes ago

  @UnkleHack69 Cell is cheaper here than the US. Look around. I pay $35 for CAN, US and Mexico. More data than I'd ever use. Based on the Telus network. Public Mobile.

• 
  Bubba Love's Bubbles (@BrianWa51721128) reported 1 hour ago

  @Blackbird3311 @TELUSsupport @TELUS Optic Service is pathetic. We're switching providers