Is Telus having an outage right now?
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
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Telus problems in the last 24 hours
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments.
Most Reported Problems:
- Total Blackout
Telus Outage Map
The most recent outage reports and issues originated from Burnaby, Vancouver, Nanaimo, Abbotsford, Surrey, St. Albert, Lethbridge, Edmonton, Kelowna, Ottawa, Courtenay, Fort Saskatchewan, Lloydminster, Langley and New Westminster.
Telus CommentsTips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Telus Issues ReportsLatest outage, problems and issue reports in social media:
@ShawInfo called to reschedule. Told it was 20 mins wait to used call back service. Got a call back and then waited forever on hold and eventually gave up. Super unimpressed. Time to switch to @TELUS.
from Abbotsford, British Columbia
.@TELUS @TELUSsupport has by far the WORST customer service in Canada. Never had no call back option and an estimated FIFTY FIVE (55) MINUTE WAIT TIME. When you pay $250 a month you expect a modicum or customer service
@nu_kungfubreezy Hi there. As part of the program, half of the device balance will be waived prior to moving over to the Mobility for Good plan. The remaining device balance owing will be paid off over the course of the 2 years of service paid by TELUS. 1/2
@TELUS is terrible! Their system charges me twice because of an error and then tells me they cant refund me the double charge. #thiefs #toronto
@GavinJo88014183 @TELUS They just started taking and taking and taking. And jacking prices. And you know people always say “just call them, say you wanna leave, retentions will bend over backward to appease u.” Well they didn’t. They treated me like shit. So rude. Like my decade of loyalty meant nothing
@GavinJo88014183 @TELUS The real sad thing is, I’d agree with this add once. I’d been with them for a decade, because of their great customer service. They’d always treated me so well. Until a year or two ago, and then, like Sony, I noticed a shift where I wasn’t a fan to them, I was a money well.
@Creekycoffee Telus is a ***, mts for the win (went with telus for years and that shit badddd)
Telus is down
Me too North Surrey/Fraser Heights. Any update #Telus outage still on...
@TELUS Hi, Your web site has some issues in some Pages, there is a loop and the page is loading continuously, so it’s not able to read its content (i.e. Travel and roaming).
@TELUSsupport Telus installed their fiber line into my building last year, yet, it's not available in my area still. I was on the phone with support last August and was told it should (but not guaranteed) to be ready a couple months later. That was almost a year ago.
@TELUSsupport Hello, my household and friends who are in the Fraser Heights, Surrey have had no internet since 3AM June 25th. Apparently the Telus outage page on the official site says that there’s no outage in the area. There clearly is though. Please provide more info. Thanks.
@koodo Hmm I figured how to block it on the iPhone. Would have been nice for you to provide some guidance on it though (google tells me this has been a problem for Koodo and Telus for a decade now). Generally pretty disappointed with the customer support on my account.
Being a #HarryPotter fan and a @TELUS customer is a sad combo - you wanna play #WizardsUnite and help out the Ministry of Magic, but you're not really keen on going over your 1 GB data limit and dipping hard into your Gringott's account. I love #Telus, but it's frustrating! 😬
@SonosSupport , we just got a new Telus router installed. Now all our Sonos speakers can’t find wifi. We live in Victoria BC . Elderly and need a clever technician to come to help. Any ideas. Miss our mysuc .
@_nxlvn @TELUS @TELUSsupport The customer service is terrible.
@TELUSsupport been working with a telus tech and above for some time now (feeling is it's a system problem above U) but it's time the issues got some public attention to put pressure on and get the issue(s) resolved. (credit to you guys for doing more than BellMTS or Rogers to address this)
And then they continue ******* my life even after i left them. They are the worst. Never ever go @TELUS they will just take and take and take all you’ll be to them is “money money money money.” It’s disgusting how much they squeezed me for every god damned cent.
@RobynLMcDonald @TELUSsupport @crowmuraakemi My internet is still not working, im in Surrey also. I’m new to telus this never happened when I was with shaw.
Jenny 🇨🇦 Free Thinker✝️
@ShawDirect Shaw Direct has very poor customer service. #ShawSucks #Telus is much better. Telus actually gives a shit.
telus what a joke stay away from this service provider if you need customer support
@netflix Disney for example is also coming out with their own. I would pay rather pay $30 a month per subscription to watch hockey and our 2 other networks then continue to pay $100 a month for garbage channels I never watch. @TELUS I’m @‘ing you 😂
Honlee Courtney 🌸
HELP!!! I’m out of Canada and my phone won’t connect to any service network even though I have roaming on 😩😩😩 @TELUS @TELUSsupport
@_nxlvn @TELUS @TELUSsupport Been having a problem with them for over a week now
wtf is going on with the internet man @TELUS @TELUSsupport
@RobynLMcDonald @TELUSsupport @crowmuraakemi I’m in the same area and just spent 1.5hrs on hold to Telus support and nothing. Still having internet issues.
@RByrdBC @ideaOwl @TELUSsupport @TELUS Having the same issue. It's been like this since 2AM. I am in the Fleetwood area of Surrey
Ok @TELUS You win. After being on hold for 1 hour 40 mins and not having spoken to a single soul, I throw in the towel. My issue is unresolved, so I guess I’ll have to line up again tomorrow to get in the queue. Horrible service. What would @Rogers or @Bell have to say, I wonder
Hey @TELUSsupport I’ve been on hold with your phone support for more than 75 mins. I just want to find out why my kid’s phone isn’t working. Please help me. @TELUS
@TELUS @TELUSsupport Switching to your fibre optic for my business has got to be the worst decision I’ve ever made in my life. My first month experience has been downed internet for 12 hours and counting!
@TELUS is the most GARBAGE wifi ever created on the face of this planet and in the history of technology. It is a worthless, useless, SCAM, lier company. They should sell this company and donate the money to charity,It just takes you money and no good service in return. goodjob.
@TELUS for crying out loud! You knock on my door, convince me to switch over, that it will be faster and better. Yet, my tv box never works. I have to turn it on and off like 10 times and then it still won’t work and when I call there is nothing wrong. I should have known better
@TELUS today I'm sad to say that your customer support was rude and disgusting to talk to. My wife and I will be taking our business to another company. #rude #inappropriate #cruel #ByeBye
Teresa Lynn Van
@telus rocking the customer support at 81 minutes on hold and counting today🙄
@jay_d_09 @justinmorgan57 @Staggerilla I was messin around but ya im with TELUS and I get 1gb service with Pure Fibre for $65 a month before employee discount
@TELUS I was on hold for 47 minutes then call drops!!! You guys have to do something about this s#%t!!! Specially after I just paid my big bill! I need you guys to fix my bill or I’m bringing my services somewhere else!
Over 60 freaking minutes to exchange a brand new defective phone at @TELUS. It took 4 employees and a support person over the phone. Telus should change their name to Turtles.
Telus is here installing my internet. It is 3:24. They have been here since 10:30. They still aren't done. I was told it would take 2 hours. Tops. I worked last night. I still haven't slept. What ********.
@shawnwenzel @DIGICELJamaica I’m not sure if DigiCel has this issue, but Flow reps repeatedly told me to use Telus or Rogers when roaming. Neither worked. I had to manually select Bell.
Got a new Pixel 3XL with @TELUS. The phone was having connectivity issues and breaking calls. Just had an awful experience exchanging a phone that is just over a week old. Shame @TELUSsupport
Got a new Pixel 3XL with @TELUS and the phone was having connectivity issues and breaking calls. Just had the most experience exchanging a phone that is just over a week old. Shame!
Don’t ever get @TELUS they are actually the worst. An hour wait to speak to a rep when I already pay you way to much money. Ready to cancel.
@TELUS I’ve been on hold for almost 2 hours! Hire more staff!! Horrible service
@virginmobilecan This was after spending almost 40 minutes trying to match @Telus's better offer (they did, minus the bonus earbuds). I've been with you guys since 2013, and I'm feeling pretty let down.
This was after spending almost 40 minutes trying to match @Telus's better offer (they did, minus the bonus earbuds). I've been with you guys since 2013, and I'm feeling pretty let down.
@Shawhelp what kind of company is this treating 20 year customers like shit #whatcustomerservice #wedontcare your customer service agents need to treat people better. Time to switch to @TELUS
@TELUSsupport I am looking at the paper bill you mailed. The section that USED TO start "Home Phone Charges for 604..." and ended right before "Thank you for being a Telus Customer" hasn't been on the bill for a few months.
Why is the wifi at home being the absolute worst right now @TELUS
@miss_peejay @Shawhelp I’d recommend switching to Telus. I was a customer of Shaw for 10 years and my bill steadily increased. Telus was less than half the cost with faster internet. I tried to get Shaw to match and they wouldn’t. Customer service at Telus is excellent as well.
@TELUSsupport That took me all morning to find out. Perhaps Telus should work on keeping it's customers better informed of service failures. Such poor communication could easily result in losses for many of your customers and call in to question Telus' ability to fulfill it's duty of care.
@TELUSsupport A one hour wait time to talk with a service representative is ridiculous. An aspect of the service I have contracted Telus to provide is not functioning at all and I need to to work within 15minutes. #CustomerService #CustomerExperience #Telus #BusinessStudent
Telus picked the worst time to have issues as I see some sweet deals to jump on when I get off work 8)
almost 1hr from washington-dela rosa to ayala mckinley (telus). more than 1hr waiting for bgc bus. finally now in market market, need to walk pa to sm aura. uggghhhhh ph transportation sucks. di pa ngstart shift ko pero ang haggard ko na 😭😭😭😭😭😭😭😭
Well if I need a last straw to tell Telus to go **** themselves I've reached it. I pay through the nose for my data on mobile - I don't pay for it to randomly stop working and not see any indication "yeah we have problems" updates on it.
@bjornradstrom @TELUS Damn. That's a good partnership.
❀ ;- お握り ♥
man i ******* hate telus with a god damn passion
...this morning I turn my phone on to see "Your Starter 10 has expired" When someone in Support looked at my acc't after my ranting about the mistake, they credited the $3 charge & TURNED OFF autorenew on my Starter 10 plan. That's TWO strikes, @TELUS. One left.
fortunately I can feel up both the A50 and A70 in-person before buying online, cuz Bell/Telus/Rogers all sell those models, albeit at over $100 markups and with only single-SIM support (vs. dual-SIM on the international "Fulfilled by Amazon" models)
I used to like @telus but your service has been horrendous.
Sociology of Stupid
What’s up with #Telus I’ve been trying to get a hold of them for three days and after hours of waiting they just hang up