Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (24%)
• Wi-fi (13%)
• Total Blackout (6%)
• TV (5%)
• E-mail (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Edmonton, Mississauga, Amherstburg, Toronto, Peel, Grande Prairie, Duncan, Vancouver, Calgary, St. John's, Montréal, Vernon, Salmon Arm, Dawson Creek, and Camrose.

City	Problem Type	Report Time
Edmonton	Wi-fi	26 minutes ago
Mississauga	Phone	3 hours ago
Amherstburg	Internet	3 hours ago
Edmonton	Internet	10 hours ago
Toronto	Phone	17 hours ago
Peel	Phone	18 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Yemi the Addicted Programmer 🇳🇬 & 🇨🇦 (@yemitula) reported 6 minutes ago

  @Highteaspeaks @Bell Never use the top tier provider unless they're giving you some sort of sweet deal. Use second tier Rogers? Use Fido. Bell? Use Virgin Telus? Koodo Same network, lower rates

• 
  Frankie Chase 🇨🇦🇬🇧 (@KellyCh80459892) reported 7 minutes ago

  @PrairiePersp Pierre has absolutely no financial education or job experience. He has no global contacts except India. Pierre has never had a real job other than a paper boy for the Calgary Sun and a Telus debt collector. Pierre thinks he's smarter than he is and it's embarrassing. Women can't stand Pierre

• 
  Frank (@lastofthefranks) reported 9 minutes ago

  I've never repeated the phrase "I don't want TV, I don't watch TV" more times in my life than when talking to Telus customer service. It does nothing to stop them. I just want internet, stop talking to me about television. TV is for seniors who are scared of the internet.

• 
  Anne (@anelame) reported 12 minutes ago

  @RogersHelps Shaw legacy client. Need a technician to assess and repair broken phone line. Chat booted me out after 3h wait saying as Shaw customer they couldn’t help (even though I access through Shaw link). poor experience and paying for a broken service now. Telus may be best

• 
  Brad Dragon (@Braddragon1812) reported 12 minutes ago

  @Martyupnorth Telus is really bad for mystery charges. Always check your bills.

• 
  Eve (@utopianluvr) reported 13 minutes ago

  @RogersHelps @Iam_viktoh1 This is the problem when our country is an oligarchy. Rogers, Telus all the same crappy service.

• 
  DP (@DPod99) reported 14 minutes ago

  @TELUS Your marketing team in India is out of control. We just had our agreed-upon contract canceled after we negotiated it with someone based out of Guatemala. What the heck?? Canceling a contract so someone else can try and get the commission is a crap business model!

• 
  Paula the swiftie mom🩷.TAYRONTON5 (@irishdancergirl) reported 15 minutes ago

  Why is it so hard to speak to a human at @TELUS @TELUSsupport . How does a business not have a customer support phone number listed on their website . So frustrated . Just want to cancel my services now. So annoyed !!!!

• 
  Meggster 🇨🇦 (@BcMeggster) reported 23 minutes ago

  @VanCityVice You think our Hydro bills will be going down once Telus sucks the life out of it for an A.I. data center? They announced stupidity. We don't nee China's system at all.

• 
  Waldo (@Waderussell88) reported 29 minutes ago

  @TELUS why is your service absolute dog ****, along with your customer service and overall business? Why are we paying premium rates for your **** product? #telus

• 
  Farman Khan (@theCK001) reported 30 minutes ago

  @TELUS Telus sucks for the last couple of months. Data don’t work but keep paying bills. To add insult to injury, the care team told: though data is not working, calls and texts are still working, so you got the service.

• 
  Karl Turner (@Karljt421) reported 36 minutes ago

  @gator_gum I just spent 45 minutes on the phone with Telus "customer service" and death sounds like an upgrade. But totally vaccinated and still alive.

• 
  Alex Stevens (@AlexSte49374492) reported 37 minutes ago

  @privacylawyer Where's Bell, Rogers, Telus, Eastlink and all the other internet service providers? Have any of them even said a peep?

• 
  Lucid Bull (@lucidbull69) reported 38 minutes ago

  @TELUS you’re such a joke of a company. Been trying to cancel my home services for a week. Waiting everyday for a call back. Maybe stop ******* using stupid Hindu employees and make things work properly. How is this even a thing you don’t call people back??

• 
  Darcy Schultz (@darcyschultz) reported 39 minutes ago

  Grok says: "TELUS ... strong on network quality and coverage, but often criticized for customer service, billing, and contract issues." I'm trying to get my home internet service moved and it's been *painful* so this summary is exactly right.

• 
  Frank (@lastofthefranks) reported 41 minutes ago

  Trying to move my Telus internet to a new apartment. Customer service quotes some absurd price. Mention I'm looking at their website and it says same service is $70/m for that location. "Thats for new customers". Telus charges more for being an existing customer?!?

• 
  Myrna Lambert (@myrnalambert) reported 43 minutes ago

  We’ve had this number for years but with Rogers since 2015. We get calls daily from TELUS to switch. What happens if there is an emergency and they have no service? Serious situation and support keeps insisting the have to talk to the person with the phone. @CRTCeng

• 
  ElizabethR (@ElizabethRBess) reported 45 minutes ago

  @perfectrose2011 I’ve been on hold for 90 minutes. I’m very tired so I don’t know how much longer I’ll last. Yes, both Rogers and Telus have appalling customer service. It’s a pathetic situation. 😔😡

• 
  Mr Wolf (@IvankaTr2024) reported 46 minutes ago

  Rogers internet services in Alberta are a JOKE for customer service -DO NOT GET ROGERS INTERNET (SHAW ) - there is no customer service - get Telus or TEKSAVVY #rogers

• 
  Moses (@dynamozes) reported 47 minutes ago

  @Highteaspeaks @Bell Try to get on an employee program with either Telus or Rogers. If you don't mind issues with network coverage sometimes and the likes, then try Koodo or Fido for cheaper plans. But if you want a plan that's 5g and the likes, then I'll suggest the Big 3. Worked for them before

• 
  Bubba Love's Bubbles (@BrianWa51721128) reported 47 minutes ago

  @Blackbird3311 @TELUSsupport @TELUS Optic Service is pathetic. We're switching providers

• 
  Wendy 🇨🇦 (@perfectrose2011) reported 49 minutes ago

  @ElizabethRBess Yup, that is so very common a complaint after folks calling Rogers customer service have happen. Makes you want to switch service provide but Telus is no better really. Customers don't count, can't go to a real office ever now.

• 
  Ang (@ammoffat) reported 51 minutes ago

  @Social_Moi @TELUS Telus is the worst. I hate them. We pay $60 with Rogers/shaw

• 
  Georgina West (@WhessGR) reported 52 minutes ago

  @TELUS FAMILY ME,BER TRYING TO UPGRADE PHONE, YOUR SITE IS DOWM. FIX THE DUMB THING. IM SO SICK OF TELUS

• 
  GZ (@BuddTender) reported 58 minutes ago

  @koodo So even while using a telus network , the parent company doesn't have enough backups .

• 
  heiba9866 (@heiba986627073) reported 1 hour ago

  @FoodSighman @WestJet The issue is they hire call centers and the call center in Telus El Salvador is made up of STUUUUPID EMPLOYEES, They don't Know what they are doing or saying they think they will fix everything with BASIC CUSTOMER SERVICE QUOTES, their staff and employees can't speak even English

• 
  InAllThySonsCommand (@AllCommand) reported 1 hour ago

  @UnkleHack69 I pay $22.54 a month in Ontario with Fongo. Canadian company who I support. Rogers, bell, and telus are all thieves.

• 
  Luke Friday (@sdxc25) reported 1 hour ago

  **** flip phone 📱 Telus......I wasn't even gonna try to Film it , at night, fast speeds

• 
  TIPOE (@Zecco9999) reported 1 hour ago

  @VanIsleInvestor Disagree, Telus service has deteriorated materially. People are actually going back to Shaw(ROGERS) in my neck of the woods.Their most impressive stat is they sponsor the WHITECAPS!

• 
  🇨🇦James🇨🇦 (@beardincanada) reported 1 hour ago

  @jadelilyli @TELUS Yes they call all the time. Never leave a voicemail. As a service they offer they should know how to use it. So annoying. It’s starting to become harassment and I’m sure we all know that’s against the law. DO BETTER TELUS!!!