Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (25%)
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Wi-fi (10%)
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TV (7%)
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E-mail (4%)
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Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Calgary, Vernon, Edmonton, Nelson, Chilliwack, Nanaimo, Camrose, Red Deer, Vancouver, Toronto, Burnaby, Surrey, Salmon Arm, Sherwood Park and West Kelowna.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Internet | |
| Vernon |
Phone | |
| Calgary |
Internet | |
| Edmonton |
Phone | |
| Nelson |
Phone | |
| Chilliwack |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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H B I C
(@1988HBIC) reported
When telus says you been a loyal customer for 14 + years... you better recognize
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Moniquesaurus
(@moniquesaurus) reported
@TELUSsupport Nobody at Telus that can make a difference in the case cares. Heartless company. Horrible service. You treat your older, loyal clients the worst. I am switching to a new provider. Been with Telus over 20 years. Don’t become their next victim! @TELUS @TELUSsupport #MerryChristmas
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#Çözmek
(@sadthrhotmailc1) reported
Just got a shocking service from @TELUS on my 3rd month with them as a customer. I raised an urgent and important issue thru call back (#18665582273) waited and explained, after 45 minutes, 25 sec the Finance Rep hung up my call without a solution. #poorcustomerservice
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Rajesh Sharma
(@rajshar25) reported
@TELUSsupport Update - Telus Twitter support promises me a callback 48 business hours - practically after new year after taking into account holidays. Called customer service again which accepted mistake and said internet will be restored but did nothing. It's a complete shitshow @Tonygeheran
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Lucas (landwar on Xmas) R
(@LReichennek) reported
Using Netflix on my parents Telus box, and I've never had a shittier user experience.
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Judicious Immigration & Visa Services
(@Jivsc28) reported
@TELUSsupport esim is still awaited, its been 7 calendar days. I talked to one of your support guy yesterday, they mentioned it will definitely be delivered by 6 pm today and hung up the call when asked for ticket number or name. Order# TD0445884. Kindly assist @TELUS
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binzer
(@binzer_) reported
@TELUSsupport Worked out a deal for home internet, got a call back saying we can't have fibre at our address. We've already had fibre with Telus 3 year ago. I said as much, and was told I would receive another call. Never got it. Mobility plan is also up. No retention call.
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Michael Chapman
(@MrMdc1964) reported
@nationalpost @TELUS As @BCFerries abandons the wifi ship and heavy cell use collapses cell services in the communities they sail past. Exhaust emissions were bad enough from the dirtiest ferry company in NA but now to jeopardize our 911 cell service is just so wrong . #bcpoli
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Yel 🚩🚩🚩
(@yelgabs) reported
@jbeda @CenturyLink Main reason I had to switch back to cable internet. When I had fiber issues it takes Telus a few days to send a tech. when the tech sees it’s related to the actual wire, they schedule a specialist. This takes two weeks every time. Not good for WFH life.
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zirq
(@zirqify) reported
**** you telus
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Stephanie Gentile
(@stephjgentile) reported
@TELUSsupport Sorry we could not retrieve your Telus tv service information, please try again later
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Fermes Chauvin Farms Ltd.🇨🇦
(@MoeChauvin) reported
@woody_VA My experience, Had Roger’s in the past. Always dropped calls and connection issues…switched to Telus and much better service with 0 dropped calls
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michael
(@michaelvalli77) reported
@WinterhawkMom @koodo Koodo is not the co. They used to be, pre-telus, where you had trained, knowledgeable and friendly customer service agents to help Now your cust service isn't even based in North America.
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thegreenmama
(@thegreenmama) reported
@TELUSsupport all I want for Christmas is my home phone to work. It’s been three weeks and Telus doesn’t even show the outage on their maps. Boo.
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Mike Raven
(@DR_Ravenstein) reported
@Shawhelp Yes. More than one person has mentioned in passing that Shaw was getting out of handling email service like Telus did. I found that odd since I have never received any notice by Shaw myself. I am trying to find the source of this rumour.
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danielle
(@dnllyndt) reported
@nearbyplanet @hypervisible Right?! I knew Telus was insidious but holy ****
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Woody Van Arkel 🇨🇦🌽🐖🚲🌞🍺
(@woody_VA) reported
from
Chatham-Kent, Ontario
@CousineauAlbert Bell and telus use the same towers. Ive dropped to many call right in my yard over the last couple of months. Time to try a different cellular network
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kevin roelans
(@lkjcfarmer) reported
@woody_VA Just updated phones stayed with bell I have had no problems salesman told me virgin uses bell towers had Telus 5 or so yrs ago nothing but problems
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Karl Wright
(@plumbkinhead) reported
@AdaRoseCannon True story. 50KB/sec nowhere near enough for our kids. 10x what I had tho. And my damn hotspot works after my soft cap reset. So the lady at Telus knew it wouldn't work, and she sort of told me that once, by actually very casually saying they stop hotspots, then continuing.
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EMO LEBLANC™©® RECORDING ARTIST 🇺🇸
(@CountryMusicEmo) reported
Kudos to @TELUSsupport for fixing my telephone lines but my alarm still doesn't work. Technician said to call @ADT .... which is also @TELUS
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Jasmine Johnston
(@Jasmine47591510) reported
@TELUS @HockeyCanada #CheerForGood I can’t be there in person due to COVID but I support charities
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Dan Petker
(@PetkerFarm) reported
@woody_VA Rogers/Bell/Telus are all too spendy. Fido/Virgin/Koodo are where you should be shopping your service plans (even tho owned by the Big3): cheaper, for the same ****. We've gone from Bell to Virgin to Rogers and now on Fido. They all have ****** coverage spots.
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EMO LEBLANC™©® RECORDING ARTIST 🇺🇸
(@CountryMusicEmo) reported
@TELUSsupport How can I get my ADT by Telus working again. Your tech was here and he said he had no idea. I get a flashing "FC" on the display. Meaning Fail connection ....
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Neal Jennings
(@nealjennings) reported
So I finally got my Telus internet installed and operating this week, and after *months* of Lightspeed insisting my DNS problems were not their DNS problems, magically the DNS problems are all gone.
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HANSBAIRDO
(@hansbairdo) reported
@TELUS No Santa Tracker this year on Optik? Pretty huge fail to whoever dropped this from your platform for those that pulled it up every year for their kids. @TELUSsupport
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Jeff McNeil
(@JeffMcNeil04) reported
All I want for Christmas is for @TELUS @TELUSsupport to fix the network issues me and others had in Cape Breton for over 3.5 mths. Ever since @Bell did 5 g upgrades. Telus still has no eta on fixing issue. Numerous complaints issued no repair no eta.
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Terry W
(@Terryw2017) reported
@Insidethewalls1 @CityOfVictoria Isn’t the use planned by Telus the best use for the land ? Was this sole source? Was there a market valuation done. ? Seems to me this isn’t necessarily a bad deal
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Nodrog
(@Nodrog05390772) reported
Telus in Aldergrove BC. Your service is no where near being reliable!! Internet has been going on & off like a kid playing with a light switch.
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Max Loy 🦈✊
(@sharkfists) reported
all fixed now. shoutouts to Telus customer service for being quick, pleasant, and proactive
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Yyjcub 🇨🇦🇦🇺🇺🇲
(@yyjcub) reported
@WillyWally19 Good to know. Will continue to dump my Telus accounts completely next year as they eagerly supported this crap.