Telus Outage Report
Why is my Telus service not working?
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (48%)
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Phone (23%)
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Wi-fi (13%)
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TV (7%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Montmagny, Surrey, North Vancouver, Vancouver, Edmonton, Fort St. John, Grande Prairie, Nanaimo, Ottawa, Iqaluit, Calgary, Toronto, Carseland, Richmond and Mount Pearl.
| City | Problem Type | Report Time |
|---|---|---|
 Montmagny |
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| Surrey |
Wi-fi | |
| North Vancouver |
TV | |
| Vancouver |
Wi-fi | |
| Edmonton |
Internet | |
| Edmonton |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Audra Morrison she/her
(@simysmom99) reported
@ScarletBjornson Telus, easy to use, cheap and cheerful. The install process was pretty awful though.
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🇨🇦barbiedahl🍁
(@snapdragon4561) reported
@MollyJongFast Yes. It’s disgusting. Only thing o can do is get rid of my North America News Package from #Telus because they make me accept Fox with Canadian News and CNN and MSNBC which they make me pay extra for. But Fox included .. **** that.
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Shawn
(@Shawn41858364) reported
All these news networks personal will be scrambling for jobs as there networks die off and .true@news prevails. Rebel news .🎩off you guys.cancelling networks tomm am .cbc ctv global , national all of you will never get a penny from me again .Telus you too
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Eric Nissen
(@enissen5) reported
TELUS. It’s hard to believe that a communications company can be so terrible at communicating. You phone their support number and have to converse with a computer voice that never understands what you want. Wait time for a real person is over 1 hour as usual. Waiting for callback
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Tony White 🗯
(@CanuckTony) reported
We are without TV or Internet this morning and are with @Bell_Aliant - is anyone else having that issue in or around Halifax/Clayton Park? We do have power (and data through Telus), so this is a minor inconvenience. Just wondering how isolated the outage is.
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Tony Thibaudeau
(@tonytibs) reported
@ScarletBjornson ADT / Telus any glitches quickly resolved had contact issues on overhead garage door fixed after 2 call outs like the monthly fee and no charge for equip or install. My issue was no insurance discount without water escape alarm. Switched insurance and saved a bundle.Userfriendly
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Derrek Jennings
(@DerrekJennings) reported
@Mellyfax Data was slow to non-operable. I tried Telus, Bell and Eastlink w same result.
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Lacey
(@laceybeanreads) reported
@Mellyfax Happened with me last night on Telus. Data was very slow.
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KLW
(@KLW_79) reported
So J have a phone but not having data for a year or two cuz Im too lazy to get it again Telus gave my number to someone so I can’t do this myself but if someone is bored with voicemail message make kt Never Gonna Give You Up teach the scam callers a lesson
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Ricardo
(@ricardo_otake) reported
@Rogers I switched from @TELUS but coverage in Ottawa is so bad at my home … #feelingregretfull #imisstellus #poornetworkcoverage
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ynch899
(@ynch899) reported
@TELUSsupport hello I was contacted by telus from 13102255 number and I returned the call and got charged international calling to USA by my mobility service provider for calling that number. Is this correct?
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Ray
(@menard_ray) reported
@PaulEAndrews @TELUSsupport @Shawhelp I hate them both. Shaw customer service sucks… but at least their equipment works consistently. Telus equipment has been garbage so far.
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Christopher Holahan (he/him)
(@chris_holahan) reported
I like the fact that having only a cell phone insulates me from almost all telemarketers. However, with ONE MAJOR exception!!! My cell service provider. ARE YOU TRYING TO ALIENATE ME TELUS‽ #TELUS
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Ryan M.
(@saskryan) reported
*306-757-7111 . . . Stupid auto-correct changing it to a Telus cellphone prefix!
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Derrek Jennings
(@DerrekJennings) reported
@Mellyfax Data was slow to non-operable. I tried Telus, Bell and Eastlink w same result. Power came back on, data speed is now back to normal.
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Mark Di Felice
(@MarkDiFelice) reported
@TELUSsupport It's absolutely incredible to me that I can't port my numbers because your @Telus website is not working and I can't get help because your support stops at 7 PM.
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Matt Dagley
(@mattdagley) reported
@Mellyfax Had the same problem. TELUS?
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Rosemarie Bongers
(@RosemarieBong2) reported
@Hollymcc3 @KolbyRizzo My husband just said it depends on the cable package. We have TELUS. Call Shaw and say you will change if they don’t provide service. Oh and lower our rate by the way. Lol you never know.
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Corey Norlander
(@Corey_Norlander) reported
Regretting my switch to @koodo. When I moved from @TELUS I was told all hookup fees would be waived. I was charged $40 for the temporary phone number I used for 15 minutes, supposedly needed to setup my account. Support was useless and shady, like they knew this was common. #scam
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Gee 1000
(@GEE_1000_) reported
@TelusCS Telus is a joke, employee at the telus kiosk told me the account number wont change, so I've been paying on time to my old account apparently and telus is hounding me saying it's my fault!? They put a late charge on me too! **** telus! It was your ******* fault!
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Nicole Gorman
(@nicolegorman) reported
Anyone else in #novascotia having very slow data right now? I was hoping I could use my data with the power out #firstworldproblems @TELUS
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maria loi
(@marialoi) reported
@TELUSsupport Overcharged on my Telus Mobility service is fixed! NOW! My Telus Home is overcharged and also I had paid ahead of time always! URGENT! I really don't understand what is wrong with Telus service?!
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Sabrina Eichhorn
(@SabrinaCAWhynot) reported
@Etmanskie902 @Mellyfax It was the same with me too, Chris. I thought it may have been certain providers but it was the same issue on my personal phone with Telus and work phone through Bell. Definitely made it tough trying to receive updates
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Corey Norlander
(@Corey_Norlander) reported
Regretting my switch to @koodo instead of Virgin. When I moved from @TELUS I was told all hookup fees would be waived. Charged $40 for the temp number I used for 15 minutes, supposedly needed for setup. Support was useless and shady, like they knew this was common. #scam
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Wendellmom..CDN.Liberal damn proud! Human/Cat mom.
(@wendellmom) reported
@RileyinAlberta Yes and even more so in my HOUSE! damn kids. Lol I do NOT have a cell. Nope nor do I want one. My $38.40 a month Telus landline serves its purpose. One friend told me to get one so she could talk to me when I’m out. FLUCK NO!
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Kerry Atkinson
(@KerryAtkinson2) reported
@ScarletBjornson I have Telus (originally AlarmForce) and have no issues.
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Jean-François Mezei
(@jfmezei) reported
At #ETHI hearing: Both Bluedot and Telus collect (nationwide) mobility data as part of their ongoing commercial business. This means continuous commercial selling of my mobility data by Fido/Rogers to Telus. I have a big problem with this. @CRTCeng #CRTC
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J A
(@BigBadJuan) reported
@jfmezei @CRTCeng Telus only collects Telus customer data though right? Or are they collecting Rogers/Bell customer data and selling that too?
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syrah kai // its poetry but also not
(@SyrahKai) reported
Lol @koodo rep trying to tell me that my plan has a glitch and I need to switch to @TELUS What kind of incentives are you giving these poor reps to pressure them into being dishonest and unhelpful?
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MEHAK GILL
(@MehakGill123) reported
from
Edmonton, Alberta
@TELUSsupport Please help Me with Account Number 38040078 i have been ripped off by telus.