Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (49%)
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Phone (26%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Nanaimo, Maple Ridge, Edmonton, Calgary, Laval, Surrey, Montmagny, Langley, Victoria, Vancouver, Toronto, Queen Charlotte, Orillia, Sechelt and St. Thomas.
| City | Problem Type | Report Time |
|---|---|---|
 Nanaimo |
Internet | |
| Maple Ridge |
Wi-fi | |
| Maple Ridge |
Internet | |
| Edmonton |
Internet | |
| Calgary |
Internet | |
| Laval |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Werd 'EmUp. 💉💉💉✖️✌️
(@WerdEmUp) reported
from
Calgary, Alberta
@cDenno I was on the bus in Inglewood, as soon as I crossed the river it dropped. I was like damn Telus you got no coverage in the hood?! Then it came and went a few times, no bars, 3g no bars etc.. then 4g and I could tweet again.
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jgnat 🧡🇨🇦🧡
(@jgnat) reported
@femalironworker @shmitzysays Similar cut to service for Telus Wetaskiwin.
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Peacecountrypo1
(@Peacecountrypo1) reported
@mediarz @TELUS Man service socks today what did @TELUS do ????? Can't make calls or data
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Jason Kenney is a cuck
(@LigmaBallsCHUK) reported
@Paulpoco @TELUSsupport Anything to do with Telus sucks
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NotDogpatchyeg
(@NotDogpatchyeg) reported
Telus service may be down but our SERVICE IS MAXED ******** OUT. LETS GOOOOOOO
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🧡🌸𝕓Ãώ~Ň€𝑒🌈🇨🇦
(@BCBawnee) reported
@RSin78 I'm with Public... which is Telus.. Koodoo had issues too. BC and AB were affected. Someone on Bell said they had issues too.
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Suheel Bashir
(@suheelbashir) reported
@TELUSsupport Our home internet is (Telus smart hub) is still not working… we’re in Athabasca.
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Chris 'Team Moderna' Dennison
(@cDenno) reported
@WerdEmUp Yup, I'm on Telus via Public Mobile and lost service for over an hour. Made me twitchy.
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Kat T Kat 🌸
(@KeechyKat) reported
@Quea_Ali @Guinness_kel The problem is with Telus.
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🌸Hope4UsAllInYYC🌸
(@HopeFaithLoveAB) reported
@RdLessTrvled Our Telus phones dropped signal for a bit. Mine went down to 3G but my husbands wouldn’t work at all for anything for a couple minutes His is Samsung mines iPhone
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Robert Danail
(@Aiyunne) reported
@TELUSsupport please fix internet outages in rural BC... It's been four days since my telus internet went out.
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Larry West
(@LarryWe53486866) reported
@KkfromAB Apparently it's a telus and bell issue, not sure about others
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BM_HOLLYWOOD
(@hollywood_bm) reported
@KkfromAB Telus issues
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Shelby
(@MamaFedup) reported
@KkfromAB Yes and so is my phone. Bell, Telus and another are having issues
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Raphael Randschau
(@nicolai86) reported
@TELUSsupport what was the reason for the outage? Will there be a public post mortem & how telus will work to prevent outages like this in the future?
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D. K. Pede
(@dkpedewrites) reported
Test! I can’t tweet from my computer. Telus is down in BC and AB
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Rob
(@somewhatMPLS) reported
So far today mobile internet was down now my home internet is down. This isn't a banner day for Telus.
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JLG1519 🇨🇦🇺🇸💙💙🎯
(@jng1519) reported
@mack3636 Major outage on the Telus network. Supposedly resolved, but I still can't text my daughter.
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DIRTLUMP2.0 aka Les White light.
(@dirtlump2) reported
@ruralroots780 @KelliDPowers @KkfromAB My telus has been up and down like a hookers's bloomers all day. I know that much.
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Emerald
(@_EmeraldLight_) reported
@andrewphenry Koodo is the cheaper baby brother of Telus, so they run the same network
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faerie king ✩*ೃ ༘⋆｡˚
(@necrologies) reported
@freudulents everyone who uses bell n telus went down today
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lisa anderson
(@lisalou802) reported
@ScarletBjornson My phone was too. And then my pvr box shut down. All Telus. Everything back up and working now.
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Gordon Comeau
(@9883592) reported
Telus, #telus I have been on hold 45 min. Only to be hung up on. Telus sucks.
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Tanis Budgell
(@BudgeTanis) reported
@SuzieBeeZee1 Our prehistoric landline with Telus has more issue that the wireless. They both suck...at least where we are!
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Jason
(@the_pnut) reported
@Paul_Figler I am always complaining about Telus. Always so slow. But I guess that's why they are cheaper than Shaw lol.
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Dave Colton
(@Chaner888) reported
@telusmobility did Telus get hacked today?? My service was super sketchy and some time had no service. Any updates or info why??
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Terry 🇨🇦
(@Bnkr_Chk2) reported
@crosswordhero I’m trying to find out. I missed the start of the meeting because of the Telus issues & had to watch on my phone so I could use data. Almost impossible to see because screen too small. I think Chouinard was one but not 100% sure.
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Nancy
(@CanuckTraveler) reported
@shmitzysays Lost my Telus cell service for almost 1 hour
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Kirsten Sharp
(@kirstenSharp) reported
from
Westmount, British Columbia
@DeletedFlavors @NEWS1130 Public mobile uses Telus network
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Kelly M
(@AlbertanKelly) reported
@shmitzysays Downtown #yeg w/Telus. No issues today, although I was on the 3G v LTE network a couple of times.