Telus Outage Report

Why is my Telus service not working?

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Telus Outage Chart 04/25/2024 06:40

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Telus compensate me for the outage?

The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (50%)

    Internet (50%)

  2. Phone (27%)

    Phone (27%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. E-mail (2%)

    E-mail (2%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Surrey, Fort McMurray, Vancouver, Thorhild, Calgary, Edmonton, Montréal, Burnaby, Boston Bar, Victoria, New Westminster, Coquitlam, Donnacona, Halifax and Nanton.

Loading map, please wait...
City Problem Type Report Time
CanadaSurrey Wi-fi
CanadaSurrey Internet
CanadaSurrey Internet
CanadaFort McMurray Internet
CanadaVancouver Internet
CanadaThorhild Phone
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • dylan_gruending ✨Dylan Gruending✨ (@dylan_gruending) reported

    @gracie_iiii Weird, I was having issues with Telus tonight also.

  • zidrasworld zid the kid (@zidrasworld) reported

    telus has the worst wifi ever

  • PrimeCapalot 💔 (@PrimeCapalot) reported

    @ABlNASH @SSPGoated Shaw is terrible Telus good 💯

  • DebRagogna Debbi Ragogna (@DebRagogna) reported from Toronto, Ontario

    Hey @adtcanada @ADT curious to know why you have a 'Contact Us' form on your website? I used it over 2 weeks ago and yet no one has gotten back to me. I won't go into the other bad service I've had since @telus has taken over. #shame

  • MrD61908906 Mr.D (@MrD61908906) reported

    @TELUSsupport Telus is based in the Philippines, they are flying their people in to check the problem.

  • bracketmanps chill (@bracketmanps) reported

    @TELUSsupport is Telus Assist down? I cannot access it on my webpage and need to sort out a billing issue

  • sommwine Joanne DiGeso (@sommwine) reported

    @Noles31BB @UPS That used to be my problem with Telus phone company every time I moved. Sigh.

  • liamm Liam (@liamm) reported

    @TELUSsupport I have an ADT(Telus) alarm that lost communications when this outage started and it still hasn’t come back

  • Charles73725530 Charles (@Charles73725530) reported

    @TELUSsupport Hi,I called the TELUS Home Services (Chinese support). The agent Jeff perfectly solved my problem. He is a nice guy. I hope you guys have more people like him.

  • SuetsawSusan I_Travel_alot (@SuetsawSusan) reported

    @Rogers Switching to Telus thanks Rogers , and fix your app , its impossible to contact chat or call 📞 the link goes no where . You guys also removed my device protection coverage without my knowledge

  • adifood1234 Adi lally (@adifood1234) reported

    @TELUSsupport Also for home service switch over to @Shawhelp. I’m on Shaw never had an issue tv is the best bluecurve. And I got internet 300 never had an issue or drop. With Telus I always had issues

  • iianalleno (๑•́ ₃ •̀๑)🪴 (@iianalleno) reported

    gurl what is telus up to why is my wifi so slow😤

  • MrD61908906 Mr.D (@MrD61908906) reported

    @TELUSsupport Why has Telus support located in the Philippines? I thought I was with a Canadian company not some sweatshop in the Philippines

  • pamelamroach Pam Roach (@pamelamroach) reported

    @MDforChange @abidma09 @TELUSHealth Agree Katie. I won’t use Telus Health in any instance, and will always find ways to support our publicly funded health system.

  • OrwellianTimes Ezra (@OrwellianTimes) reported

    @TELUSsupport @SallyGabriel83 Resolved, sure. But this was a major breach. How many customers were literally unable to make or receive emergency calls, or unable to be reached for essential on-call work, for that extended period of time? Telus has some explaining to do.

  • Sheggie2 Shawn Heggie (@Sheggie2) reported from Lethbridge, Alberta

    So @TELUS @TELUSsupport has hours and hours of waiting time during Covid. Can’t even talk to them. Internet never worked...EVER....and now they send a nasty collection agency for a few bucks??? Awesome service Telus 😡. Let everyone know

  • MuderOf Muder of Crows (@MuderOf) reported

    Follow along as I document my customer service experience with @telussupport I have had 2 @telus reps reach out to say someone will call me. Waiting.......

  • gpwakefield Glen Wakefield (@gpwakefield) reported

    @SamsungCanada Hello a senior here on a fixed income, have an S8 and purchased 2 more for parents in their 90s with health issues. Love the phones, never a problem. Telus employee told me to upgrade as soon S8 not supported? Yikes I cannot afford new phones.

  • p_anstett John P. Anstett (@p_anstett) reported

    @jasonfherring @calgaryherald @nenshi Why is zoo lights not shut down. There were more than a thousand cars in the parking lot last night. Why isn't Olympic Plaza not shut down. You are encouraging people to congregate. Why is Telus Spark open? MIXED MESSAGES BY THE AUTHORITIES.

  • choose_fabulous Kelly ❤️ 🇨🇦 (@choose_fabulous) reported

    @LJMW169 I have tried Telus, Koodo, Rogers, Bell, Virgin. They all have horrid customer service and policies. Cell phone companies are a racket!

  • yyc_bob Sidewalk Bob YYC (@yyc_bob) reported

    @asadyyc @LiveWire_DK $90 for a family to visit the Telus Spark Centre...(poor people need not apply). It was completed in 2011...

  • groovy2512 groovy (@groovy2512) reported

    @TELUS Thank you for shipping my iphone12 pro within 2 days of booking it. When no carrier could help me with an iphone12 pro in store I trusted my existing carrier and you provided it at such a short notice . Big thank you #telusgivesback

  • maddestmoxxxi Moxxi (@maddestmoxxxi) reported

    @HiddenBerserker //been a ******* week since I dropped my phone off for repairs and it pisses me off. Might go into my Telus store and find out what ******** is taking so long as they wouldn't tell me over the phone.

  • blkh2o61 Legman (@blkh2o61) reported

    4/4 Who else got sold a bill of goods? This is not a great business strategy, poor customer relations are built, not to mention the time taken by us and them to determine this should never have been sold to us. Yay Telus!

  • Eric31386734 Eric (@Eric31386734) reported

    @TELUS I lost my employment and appartement during this covid B.S. I no longer have cash. Am a single dad, with health issues and legal problems. I live out in the country and don’t have transportation. The cell is my last chance at freedom and I’m about to loose service. F.Y!

  • Lisa12002157 Lisa (@Lisa12002157) reported

    Just trying to cancel my internet plan. Got through to an agent at 1:15 hours, only to be transferred to "the loyalty prgroam" and put on hold AGAIN. Seriously aweful. Help me. @TELUSsupport @TELUS

  • shoaibam Shoaib Mirza (@shoaibam) reported

    Went to @TELUS store to replace my 3 yr old phone... after 45 mins of listening to the rep breakdown plans and offers, i’m told my account is too new for any of the offers to be honoured. If it wasn’t for the Canada/US plans I need for work I’d never leave @Fidomobile

  • blkh2o61 Legman (@blkh2o61) reported

    1/4 Wonderful world of Telus Smart Hub! Three calls to us to sign up for new and improved Wireless internet smart hub in our area, Rosalind Alberta. Ask how they can provide wireless internet, but cell service here is nothing less than deplorable so can’t get rid of landline.

  • deedubb83 Dane Watson (@deedubb83) reported

    @Netflix_CA why do shows show as watched under my profile but according to my account activity I've never watched them? Seems to have started after I linked my account to Telus partner

  • shoaibam Shoaib Mirza (@shoaibam) reported

    Went to @TELUS store to replace my 3 yr old phone... after 45 mins of listening to the rep breakdown plans and offers, i’m told my account is too new for any of the offers to be honoured. If it wasn’t 5 the Canada/US plans I need for work I’d never leave @Fidomobile