Telus Outage Report
Why is my Telus service not working?
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (22%)
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Wi-fi (10%)
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TV (7%)
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E-mail (6%)
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Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Calgary, St. Albert, Toronto, Vancouver, Abbotsford, Grande Prairie, Edmonton, Charlottetown, Surrey, Pickering, Chilliwack, Langley, Burnaby, Ladysmith and North Vancouver.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Internet | |
| St. Albert |
Phone | |
| St. Albert |
Phone | |
| Toronto |
Internet | |
| Vancouver |
||
| Abbotsford |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Snow Pack
(@SnowPack18) reported
@TELUS @TELUSsupport 866 369 9826. This number keeps calling my land line and for some reason your sales people continue to hang up after they say their name. You paying them by the call because its getting annoying as hell.
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Troy Red
(@troyred) reported
@TELUSsupport @TELUS Anyone else have the same experience with @Telus? I’m certain it can’t be just my experience. Maybe they would rather their customers go to their competitors. Makes it easy to move when prices are lower, customer service is better, and no one is damaging my property
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Ice Cream Dice
(@IScreamDice) reported
@Latas1602 @TELUS Okay. Mine's down completely.
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Barry Wheeler
(@BarryWheeler) reported
@telusmobility I'm a previous Telus customer about 2 months from the end of my current plan with one of your competitors. Do you have any "win back" deals or anything that you could offer?
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David Mayhood
(@dmayhood) reported
This character calls just as I'm being called for dinner, identifies himself as being with Telus, & wants to know how our service has been. I started explaining politely but firmly what I think of Telus service as per the above explanation, but after a few seconds, the guy hangs—
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David Mayhood
(@dmayhood) reported
has so much static it's unusable. A reasonable assumption is that, while the earlier tech was up the pole hooking up the fibre optic drop, he may have somehow exposed a critical connection to the weather. Spent at least 9h over several days trying to report the problem to Telus,—
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Moebius Stripper
(@moebius_strip) reported
Telus does have a live online chat, but you're chatting with a bot, and if the bot can't help you, it asks you for a phone number where it can call you back. Typing I HAVE NO PHONE NUMBER BECAUSE MY PHONE IS BROKEN, though cathartic, was unfruitful.
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Lesa
(@LHurford) reported
@AB_MD_WarRoom They want to privatize healthcare, $$$ for their donars , Stampede, Telus Bsbylon, they dont care about Albertans and never lived here either! They promise not to touch healthcare and LIE!! #kennylies #shandroresign #firetheucp
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Ice Cream Dice
(@IScreamDice) reported
Hey @TELUS are there internet outages in Edmonton? My internet has been spotty at best the last couple of weeks and now is down. Just wondering if there's known outages in Edmonton, or I just need to go and reset everything.
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Sophia 🧸
(@tenshhy) reported
@TELUS pls don’t use animals for this **** 🙄
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Marcus Muxfeldt
(@MarcusMuxfeldt) reported
@myFM_News941 I added on a free service from Telus called "Call Control". The caller must dial a further extension number to get through to me. For "Robo" scam calls, this trip's up the computer. No more scam calls.
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kukkieloveschim
(@kukkieloveschim) reported
@TELUS My link is not working.
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Antman 🐜🐜
(@ntman__) reported
from
Burnaby, British Columbia
@TELUS @TELUSsupport On Sunday your technicians were working outside my house and they disconnected the internet cables and now I don't have internet in my house, I call to your call center and they don't give me a solution, and I have to wait for a technician to go to my house..
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Parmiss M. Shaibani
(@parmissm11) reported
@TELUS Hi, please kindly add TLN back into your packages. It’s the only broadcaster of Serie A soccer (football) in Canada on cable and the only service beside Fubo that offers it. I really don’t want to subscribe to another streaming service only to watch one league. Thnx.
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David Mayhood
(@dmayhood) reported
wiring. That'll be $105 please. He cannot deal with our business line ON THE VERY SAME CABLE. We'll have to speak to a different Telus, the Telus that deals with business lines. He could not find a phone number for business line service (there isn't one that's public, remember?)
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Pata
(@PataSangster) reported
from
Lougheed, Alberta
@Xplornet We’ve been on the phone constantly over the last two weeks….no resolution yet. It’s frustrating as hell. You need to step up your game or you’re losing a customer. I’ve resorted to buying a Telus smart hub so I can keep up with my office work.
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Ellevan
(@Ellevanmusic) reported
Is it just me or does nobody get good reception in cities w @TELUS ? Staggering loading times. @TELUSsupport you mad slow lately or do I just need to switch ? Haha
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OttawaDad
(@OttawaDaddy) reported
@brianlilley @colinsusan1 @JustinTrudeau Never heard of Appletree or Loblaws or Telus or just any clinic? All private and for profit... #Elxn44
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naw
(@nnazratt) reported
@ankush_loomba Yoo chill, gonna make Telus support act up
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simon wills
(@swills7) reported
@TELUSsupport service support please! My Telus internet service is down (a copper line) 4 conversations w/ pure fibre who can't support copper, 1 call to copper, on hold for 1.5 hours, 3 promises to have copper phone me, no one has called. Where's the service?
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AnterPreet
(@giftymonu) reported
@elonmusk Hey, can you like run over Canada's telecommunications companies and integrate phone service. Then like hack bell rogers telus so they can't do anything about it. And out of the panic of no networks working step in and save people an average of $600+ yr for home internet & cell?
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𝚜𝚘𝚙𝚑 ♡
(@SophieWedemire) reported
going on a FULL WEEK of no wifi at the house.. WTF Telus 🤬
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Trans Gil Gunderson
(@Demi_theynd) reported
"Oh no please buy this Telus phone, Ol' Gil's never gonna be an anime catgirl at this rate. I've got three more payments on my thigh-high socks and they've ripped in four places!"
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David Mayhood
(@dmayhood) reported
Dealing with Telus not going at all well. Just now, had a Telus rep phone & ask whether I was happy with their service. I explained our many problems with Telus service in a civil but firm manner. He hung up on me. His #: 7808519089 @TELUS @TELUSsupport @TELUSNews deal with this
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Brian Simpson
(@muskiewannabe) reported
@TELUS I get you guys are busy, but after months of trying to resolve an issue and being on hold for 40 minutes today, I receive a text, without explanation, that I am charged $340. No rationale as to why even though I have been trying to resolve said issue since March.
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c*ss✌️😗
(@casssimpson3) reported
Nothing like being out all day & having to use data, only to come home to your @TELUS wifi & have to use more data bc the wifi is LITERALLY TRASH THAT DOESNT WORK
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David Mayhood
(@dmayhood) reported
Telus tech already booked to check out our outside connections for the static on our home phone line. He comes out 4d later, rain has stopped nice & dry. Surprise. Very little static on the home phone, no crosstalk/line in use problem with the business line. His verdict: inside—
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Ice Cream Dice
(@IScreamDice) reported
@Latas1602 @TELUS I reset my router and have a connection. My boost is still down, but I can likely fix that on my own. Hope you get yours again soon.
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Brandon Potter
(@TheFloofyPoofy) reported
@elonmusk Id have to admit it, We'd be lost if it wasnt for Starlink. Telus and Xplornet have been absolutely god awful and unusable with terrible service. I cant wait for the system to slowly improve so I can start streaming again <3
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Jeff Mascarenhas
(@jeffreym99) reported
@AmyTanMD It's stuff like this that made me and many other doctors cancel our CMA membership. Not to mention selling MD Management and sitting on the money, or selling Practice Solutions to Telus, who are shutting it down after buying a whole bunch of other EMRs.