Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (50%)
• Phone (23%)
• Wi-fi (12%)
• TV (6%)
• Total Blackout (5%)
• E-mail (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Edmonton, Vancouver, Calgary, Victoria, Surrey, Chilliwack, Grande Prairie, Montréal, Winnipeg, Red Deer, Parksville, St. Albert, Mississauga, Burnaby, and Agassiz.

City	Problem Type	Report Time
Edmonton	TV	15 hours ago
Vancouver	Internet	17 hours ago
Calgary	Total Blackout	18 hours ago
Victoria	Phone	1 day ago
Edmonton	Internet	1 day ago
Vancouver	Phone	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Preet Singh (@indersinghp) reported 4 minutes ago

  @bears_aware I fail to understand how this is an immigrant’s fault. Bell Telus Roger’s are hiring them to do this, point is that economy is in distress,all the companies are trying adopt methods that may be unusual to the Canadian culture. So stop shooting the messenger, target the source.

• 
  6atWest (@6atwestlake) reported 5 minutes ago

  @MobileMikeV @SawyerMerritt Funny my Telus fibre optic is less reliable than my starlink was. After taxpayer rural fibre was added (thanks everyone) I did lower my bill $50 a month at the time. (It crept back up and starlink is cheaper now). But starlink had no slow downs. Telus fibre still does. It’s strange. Top soeeds (although I only need about 20-30 were about 150 for starlink and 3-400 for Telus. So apparently it is faster (just of no benefit to my usage)…but the micro slowdowns are.

• 
  Wendigo (@driftingwendigo) reported 5 minutes ago

  @JakeLandauTO @TDarcyM @taxspendlib That's a very different threat model and I agree 100%. But the Telus sovereign AI is being used in commercial applications (specifically mine, my team gets the weird ****).

• 
  Chad (@ChadR991) reported 6 minutes ago

  @BlondeBigot11 @TELUS I can never trust an Indian anywhere near my property. They’re habitual liars, scammers, thieves, fraudsters and criminals. I will never give them my business. Indians are the most dishonest snd untrustworthy people I’ve ever come across. Nothing will change my mind now.

• 
  Dayna (@daynabeee) reported 10 minutes ago

  @casualcactii 500 people had access to your name Ave address. More customer services reps at Telus have access to the same information.

• 
  canuckgirl43 (@SCraig434343) reported 13 minutes ago

  @unclehaver Telus outsourced all call centers only ones left on canada areca few supervisors ...**** @TELUS

• 
  Luca Maraschi (@lucamaraschi) reported 14 minutes ago

  @MarkJCarney Great Job @MarkJCarney!You definitely know how to support your Buddy Victor!Maybe focus on driving this country to success instead of dumping contributors' money into the pockets of @telus' shareholders!

• 
  Isaiah Ojo (@isaiah_ojogigs) reported 17 minutes ago

  @BSdetector_ @HeyAmit_ Check this website called oneforma , telus and crowdgen you earn $1500 A month . A legit remote job board Use Morelogin antidetect browse to navigate anonymously , the solution to remote jobs is to work anonymously undetected and make sure you have a good proxy to mask location

• 
  SikhretService (@SikhretService) reported 18 minutes ago

  @Trendstockers @TELUS Same situation happened with me. Telus will have a tough time winning and retaining customers over. Black friday door to door salesman sold me on it. Since then iv cancelled 2/4 lines i activated with them. Telus koodo Internet has been pretty terrible. Im pretty happy with Telus home security, as long as I don’t ever get billed for the fire department dispatch on a false alarm. My neighbour got stuck with a $1200 bill on a false alarm.

• 
  Terrill Tailfeathers (@Terrilltf) reported 19 minutes ago

  “Maybe Telus sent a long message do you want me to read it?” **** no.

• 
  Kwabena Boateng (@startedwithswag) reported 21 minutes ago

  @TELUS I haven’t been advised anything. The customer service rep I spoke to couldn’t answer anything. Mind you I ordered this phone on April 30.

• 
  matthew (@Kingers101) reported 24 minutes ago

  @SteveSaretsky Telus is the worst besides CRA to deal with. I’ll be cancelling my Telus subscription. Only reason still in buisness lack of competition..

• 
  TFSA_Millionaire (@JohnGan94616367) reported 27 minutes ago

  @VanIsleInvestor No idea what it does. I bought the following at 52 weeks lows because I know what it does - Clorox, PAYPAL, Telus, DEO ( Johnnie Walker) . 90% of my subreddit members says they are bad company and thats my contrarian indicators to buy.

• 
  Marc Udeschini (@DukeMarcude) reported 29 minutes ago

  @MarkJCarney @TheStalwart Steel or "steal"? Didn't Telus and Carney just grab 300M for work never delivered?

• 
  Ingenious (@GeniusITM) reported 29 minutes ago

  @PeterMeiszner TELUS established BPO operations via TELUS Digital, which runs customer service and support centres in Guatemala and the Philippines involving access to Canadian personal data. In March 2026 TELUS Digital was breached, exposing nearly a petabyte of sensitive records.

• 
  Eddie Torrez (@EdInTheBush) reported 30 minutes ago

  @ogre_codes Something like the Microsoft example did happen on a Canadian airline WestJet. The worst telecom company in Canada (Telus) gets all the labeling and credit for providing outstanding WiFi with SpaceX and/or Starlink not mentioned anywhere (they are the actual provider).

• 
  Debra Mcpherson🍎 (@DebraMcphe31401) reported 30 minutes ago

  @MrStache9 Argh.. it’s like in the song Hotel California— once in you can never leave. I tried cancelling all my mom’s Telus stuff last year and it was nearly impossible. In the end I paid a penalty. They had scammed her into a long term contract! At 94. Sheesh!

• 
  Fu Cookies20 (@FCookies20) reported 31 minutes ago

  Not while my mobile bill is $125 they're not???? Wtf - we have the highest mobile rates in the G7. I'm tired of getting robbed by Rogers/Bell/Telus tf?

• 
  Nick (@sharpie_360) reported 38 minutes ago

  Telus has some ******* nerve charging the prices they do to join a network that has zero service. We desperately need some real competition for these jerkoffs

• 
  c • she (@indicarys) reported 44 minutes ago

  vancouver/lowermainland-ites. what ******** are we gonna do about these ridiculous data centers that telus is planning to rely on bchydro for

• 
  Shredder152 (@shredder152) reported 45 minutes ago

  Sigh…. On hold with Telus for over a 1/2 hr - on the second call today!!! Piss-poor service - which, along with ridiculously high cost, is why I’m cancelling!!

• 
  HoodMomma (@MommaHood2) reported 47 minutes ago

  @janelleybelley3 I never had an issue with anyone until Telus sent a predator to my house to install internet and then they sent another predator to my house few mths later to fix the internet. Ladies never trust the reps from Telus, they're predators looking for their next victims.

• 
  Willett (@Willettgoboom) reported 52 minutes ago

  @shannonplante @MarkJCarney Telus here already sucks at most things they should be good at. So i dont expect them to be able to understand why this is a terrible idea, along with ruining the downtown view.

• 
  Congorocho (@Congorochox) reported 54 minutes ago

  @MiningRabid @TELUS wtf I get 900mbps always

• 
  Tamera Firman Dunn 🇺🇦 🇵🇱🇮🇪 🇬🇧🇨🇦 (@tamera) reported 57 minutes ago

  TELUS is using AI to make their offshore customer service sound "Canadian". Evan remains a dirtbag.

• 
  world_citizen (@worldcitizenOG) reported 57 minutes ago

  @CoJoHendo @sitkamedia @JarrydJaeger Misinformed comment. You've probably never heard of the Telus Garden office

• 
  🇺🇸 in 🇨🇦 (@LikeFleasOnADog) reported 59 minutes ago

  @bears_aware These are Telus workers ??? @TELUS , hire Canadians, or I’m finding another Company to take my business to. It’s bad enough when I call for tech support, that I’m chatting with Indians in India (who I barely fkn understand) 🤬

• 
  Andre (@canandre12) reported 1 hour ago

  @ShaziGoalie AI is being used right now, to hide the Indian accent in Telus’ customer service agent’s voices

• 
  Bill Brasky (@Polkameister) reported 1 hour ago

  Carney literally just announced a $25 billion slush fund offering his wealthy investor friends a chance to profit off Cdn. owned infrastructure. Yesterday Carny enriched Telus shareholders with another $2 Billion taxpayer financed gift. You are an idiot & fraud to not see this.

• 
  new day new way He/Him 🇨🇦 (@Dmoore75766944) reported 1 hour ago

  @sitkamedia Power rates tripled for other municipalities residents to provide for the data centres. Public needs a guarantee that rates will never be impacted, is Telus getting subsidies and tax breaks by the city?