1. Home
  2. ❯
  3. Companies
  4. ❯
  5. Telus
Telus

Telus Outage Report

Why is my Telus service not working?

No problems detected

If you are having issues, please submit a report below.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Full Outage Map

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  • 49% Internet (49%)
  • 23% Phone (23%)
  • 12% Wi-fi (12%)
  • 7% TV (7%)
  • 5% E-mail (5%)
  • 4% Total Blackout (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Medicine Hat, Nanaimo, Calgary, Vancouver, Montmagny, Parksville, Red Deer, Surrey, St. John's, North Vancouver, Edmonton, Fort St. John, Grande Prairie, Ottawa, and Iqaluit.

CityProblem TypeReport Time
Medicine Hat Phone 6 hours ago
Nanaimo Internet 7 hours ago
Calgary Internet 10 hours ago
Vancouver Internet 13 hours ago
Montmagny Internet 13 hours ago
Parksville Internet 1 day ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • alantang90
    VaVaVoom (@alantang90) reported

    @TELUSsupport Just received the best customer service from Telus! Never had a customer service rep from any other carriers call me back multiple times after call got dropped until he was able to reach me to help me fix an error on Telus part!

  • NavDosanjh1983
    Nav Dosanjh (@NavDosanjh1983) reported

    @taj1944 Damn. Should have chosen Shaw ovwe Telus

  • SWRDnormal
    ENERjфhn (@SWRDnormal) reported

    Oh no, I forgot my old isp provided crave (hbo) with their service. Now that I’ve moved and changed services, **** Telus btw, I’ll have to find another way to watch. 😒

  • Opal0089
    B. (@Opal0089) reported

    Only made a twitter to state the fact that @TELUS @TELUSsupport continue to hound my family over my LATE sisters unpaid bill & now they have collectors bothering us. ROGERS waved her unpaid bill & shut the account down completely. Telus should take notes and have some sympathy.

  • fanservice
    Jason Fan (@fanservice) reported

    @TELUSsupport looking for invoices from 2022 on my account.. telus support is saying it's $15/invoice. Really?

  • jensonjr11
    Jenson Fadriquela Jr (@jensonjr11) reported

    @TELUSsupport do you know if my telus pik tv cancel

  • LLaracina
    Larix Laracina (@LLaracina) reported

    @alanfryermedia Rogers would increase competition in Western Canada so Telus was happy to help Singh to scupper the deal

  • Emotional_Dil
    बंजारन (@Emotional_Dil) reported

    @TELUSsupport Hi @TELUSsupport my problem is still not solved. Pik TV support sent me to Apple support and they sent me back to Telus. Both of them are not doing anything and my Pik tv is not updating to Telus TV.

  • Opal0089
    B. (@Opal0089) reported

    Only made a twitter to state the fact that @TELUS @TELUSsupport continue to hound my family over my LATE sisters unpaid bill & now they have collectors bothering us. ROGERS waved her unpaid bill & shut the account down completely. Telus should take notes and have some sympath

  • MattyPlumz
    AMC Diamonds (26-18-4) (@MattyPlumz) reported

    Oh, guess what, @TELUS is STILL the shittiest cell phone company on the planet. We pay THE MOST out of any country and I drop calls 10-15 times a night. ****. You.

  • danihuntley
    dani♥️ (@danihuntley) reported

    i need to get out more because i'm flirting with the telus tech support guy over the phone

  • conveiy
    conveiy (@conveiy) reported

    @Shawhelp @Hockeyrules_1 Telus would never let this happen

  • Hrbngr_of_btfl
    Gen_Grevious ∞ (@Hrbngr_of_btfl) reported

    21 days my @Telus internet has been down now, and their customer service has been completely atrocious.

  • beautynmavness
    Meyvs🫰🏻💜 (@beautynmavness) reported

    Very poor customer service @TELUS @TELUSsupport twice is too much

  • datsun24oz
    Martin 🇧🇻+🇬🇧=🇨🇦 (@datsun24oz) reported

    @Raffi_RC @TSN_Sports Just when you thought things couldn't get worse the Canucks and their supposed partners pull this crap. Someone tweeted that they have telus cable and are receiving the game. I've got Shaw.

  • bikehounds
    bikehounds (@bikehounds) reported

    @michaldubs I don't want to support Rogers any more, especially since they keep paying John Tory. But I don't want to reflexively switch to bell because they are probably just as evil. Isn't there a better option? Maybe its Telus

  • Opal0089
    Boyd Beaverbones (@Opal0089) reported

    Only made a twitter to state the fact that @TELUS @TELUSsupport continue to hound my family over my late sisters unpaid bill and now they have collectors bothering us Whereas waved her unpaid bill & shut the account down completely. Telus should take notes and have some sympathy

  • caffeinecamera
    Chelsea Jones (@caffeinecamera) reported

    @TELUSsupport how is it that your 24/7 support line is saying you are closed? I don't have a working phone right now, and I can't reach anyone. After 15 years I think I'm out. The great service when I started with you was one of the things I liked. This is pathetic. @TELUS

  • exterrrrminate
    Kevin (@exterrrrminate) reported

    @FuckTrudy @TELUS I remember when Telus had that “Yak” plan and totally undercut AGT - great service then! But when they got big and the only competitor in the market, their service took a nosedive faster than a celebratory Major Kong (a la Dr. Strangelove))

  • akwu
    akwu (@akwu) reported

    Re the emergency alert link:- I just had a Telus Life Line installed few days ago....Hope I never have to use it 🙉🙉🙉😬😬😬👽👽👽👽

  • MarciaOnTheGo
    Miss Marcia (@MarciaOnTheGo) reported

    @AndreaBuono6 Seems to be a shaw issue /. I have telus and all good

  • carts89
    carter (@carts89) reported

    @TELUS ur customer service is an absolute joke. 3 weeks, dozens of phone calls, hours on hours on hold & on the phone and still no resolution. Multiple agents promising call backs & no follow through. I give you $250 a month for services and this is how I’m treated? #time2switch

  • roystonbruce
    Bruce Shearer (@roystonbruce) reported

    @dockevinmcleod Our family Dr tragically died last year and my wife and I are now without. We have used the (free to us) Telus My Care program several times for scrip renewal and in my case blood work and other tests chasing a potential issue. No headaches. /2

  • fanservice
    Jason Fan (@fanservice) reported

    @TELUSsupport looking for some help getting mobile invoices from the first half of 2022. Telus chat is telling me it's $15 PER INVOICE.

  • CailinasEirinn
    MaggieMay 🇨🇦🇪🇺🇮🇪 (@CailinasEirinn) reported

    @DianeMariePosts @linwood_barclay I don’t mind doing some of the work myself if it means the issue is resolved immediately. But last time it happened I spent an hour on the phone with Telus. Bought a new printer last week and spent over an hour with HP tech support installing it and wirelessly connecting it. 🙄

  • EmmYo28333358
    Emm Yo (@EmmYo28333358) reported

    @TELUSsupport Don't get telus. They make us pay and pay and pay and our service is the shits.

  • CailinasEirinn
    MaggieMay 🇨🇦🇪🇺🇮🇪 (@CailinasEirinn) reported from Nanaimo, British Columbia

    @DianeMariePosts @linwood_barclay Just think, we used to have tech support when an actual technician would come to our homes. Now when I have a problem with my Telus connection, the tech remote-accesses my phone and *I* do the technical work under their instruction. 🙄

  • MarceMortgages
    Dustin (@MarceMortgages) reported

    @dockevinmcleod Walk in clinics have now turned to online booking. Needed to see a doc to get an X-ray referral after a car battery fell on my foot. Telus health told me just to go sit at the emergency room. Took me 3 days to finally find a walk in for a 3 minute visit to get the referral

  • shansiepants
    Juwanna Mann (@shansiepants) reported

    Why hasn’t Canada done anything about the cell service providers yet? @TELUS decides to randomly increase their monthly bills because (gestures lazily) “inflation”? Kay.

  • Mojo_yankee_ca
    Mojo (@Mojo_yankee_ca) reported

    @jerryspez I didnt say just Rogers. Bell and Telus and Shaw were all forced by the govt to lease their lines to 3rd party. U.s. companies tried to come in and do the same. Smarten ******** up. Dont like it, build your own network bud. Until then, cry and then cry some more. Ciao