Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (26%)
• Wi-fi (8%)
• Total Blackout (7%)
• E-mail (5%)
• TV (5%)

Live Outage Map

The most recent Telus outage reports came from the following cities: La Prairie, Toronto, Montréal, Mississauga, Edmonton, Grande Prairie, Duncan, Vancouver, Beaumont, Calgary, Red Deer, Toronto county, Guelph, Anmore, and Montmagny.

City	Problem Type	Report Time
La Prairie	Internet	4 hours ago
Toronto	Internet	1 day ago
Montréal	Internet	1 day ago
Mississauga	E-mail	2 days ago
Edmonton	Internet	4 days ago
Grande Prairie	Internet	4 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ChinoAleman (@chinoalemano) reported 3 minutes ago

  @JordanW34476060 I’ll be back, just need to give it a little cooldown time. It’s pretty sad that the previous research barely got any recognition, it’s $AMPG's biggest MNO, bigger than Telus, and that’s saying something. Thank you for your support! 🫶

• 
  Don Elkington (@don_elkington) reported 3 minutes ago

  @LoveMy7Wood @TELUS My error.. Telus is Philippines and Rogers, India. AI helps them..: note the hold time out; AI explains issues and responses provided for them. So cool; so Canadian.

• 
  Nickspirit (@Nickspirit4) reported 3 minutes ago

  @onesoccer Next time. Show the damn game on one soccer Telus station. Fking bullshit that I have to pay again to watch the U20s

• 
  CryptoCrusader (@BitcoinerDegen) reported 3 minutes ago

  @SteveSaretsky Telus sucks so there is that….

• 
  Jason Englishman (@jenglishman) reported 4 minutes ago

  So....my mother has Alzheimer's and is mostly non verbal. We've been trying for months to get thru to @TELUSsupport to cancel her account, only to spend unimaginable amounts of time on hold. Today I brought her with her ID to the local Telus store. 1/2

• 
  Pamela Jill Garrison (@PamelaG63253553) reported 7 minutes ago

  I hate cell phones. I noticed it 15 yrs ago. Cancelled it 6 yrs ago. Flip phone, no data. Best choice ever. Telus asked if I could be ok without, my reply, that is the problem, we don't need them. I only hope for massive cancellations. They will listen then, no more control.

• 
  Peggy Ann (@PeggyMaca) reported 10 minutes ago

  @Provocative_one @cdn_karma Telus tried. JT shut them down. Almost symbolic of what Canada is.

• 
  Jay A (@rodice11) reported 10 minutes ago

  @EPCOR @TELUSsupport Service out due to lightning strike. All telus land services and epcor power services are out. 130 Ave and 127 street, west side.

• 
  Johan N. (@rk8251) reported 12 minutes ago

  I added more $AMPG. Being down 0.8% after such news is just diabolical. This is what a company at an inflection point looks like. Do people realize that this company did $5M in revenue last quarter and is now getting tons of Telus money from a $66B project?

• 
  I Heart Edmonton (@iheartedmonton) reported 13 minutes ago

  @TELUS Can't believe how difficult you make things to get a new phone for a senior on your mobility plan. Went into a store, they can't do anything; called a number, they took 15 mins to say they can't help; called different number, can't help us; sent us to a site we can't figure out!!

• 
  Matt Pisko (@MattPisko) reported 14 minutes ago

  I subscribe to Sportsnet through my TELUS television package. Every month I pay for your channels, yet because I live in Calgary and support the Vancouver Canucks, I am expected to purchase a full Sportsnet+ Premium subscription simply to watch out-of-market games.

• 
  Will G (@gt261) reported 17 minutes ago

  @Van_Insider Things I never thought I'd say but here I am saying them in the big 26: I think I'd rather this had the TELUS logo on it.

• 
  Daniel Schwenk (@DanielSchwenk1) reported 22 minutes ago

  @TELUS Yes. There is simply no service in east central Alberta. I’ve called support twice and after very long calls nothing improved.

• 
  funkanelli (@funkanelli2211) reported 26 minutes ago

  @TELUSsupport I was a Telus Business Internet subscriber that sought to have the svc moved to a location 5 min away and was told the svc was not avail @ that location. Since this was part of a physical move I tried to cancel svc but was told I had to pay the entire 2 yr contract

• 
  GQTREBOR (@gqtrebor) reported 27 minutes ago

  @RogersHelps your phone system sucks #feedback ******* just hangs up on me time to switch to Telus

• 
  Sam Hauck (@Sam_WineTeacher) reported 32 minutes ago

  @TELUSsupport No, thank you. We still have Telus for our phones but finally dumped them after a couple of months of extremely frustrating lack of service and support (HOURS) on the phone trying to rectify several price increases and later, cancelling services yet still being billed!!

• 
  Life Code (@69LifeCode) reported 34 minutes ago

  If you have who can verify outlier account for you (USA, UK) come let me help you create an account with a working CV that gets jobs. Outlier ✅ Telus ✅ Handshake AI ✅

• 
  TIPOE (@Zecco9999) reported 35 minutes ago

  @VanIsleInvestor @TELUS @TELUSsupport No its deplorable! My point is when there are 1 or 2 alternatives and neither pick up the slack,rhats the way the world is going. Normally an upstart would emerge to fix that lack of customer service but red tape et al ruin that.

• 
  Douglas Mark (@DouglasJMark) reported 39 minutes ago

  Today, July 21, 2026, only 1 tech showed up with no ability to restore our static IP address. I told me to call the business centre again (the hole in the bucket since this began on July 16, 2026. He could fix our phone modem and had to factor reset it. (I could have done that). Our phone company had to send a tech out to reconfigure our phone modem. My call with the Bell business internet was respectful and the fellow I spoke with explained the situation openly and honestly that other stat IP addresses were affected last week and that it would be difficult to restore it. In the end, we are stuck with a different static IP address. I told him thank-you anyways and asked for compensation for the disruption. He forwarded me to customer care who we credit us a month or two of payments. (Better than nothing). I prepared my staff for this end result and our team at my office, at BlueBird Technologies who ensure our network and computers are running smoothly, and Telus Health were set in motion. We were reconnected to our EMR and patient care is returning to normal only 2.5 hours later (it could have been 2-4 days!). Our phones were also restored around the same time. In the end, it's a bit like the story of The Wizzard of Oz. A tornado took us far away to Munchkinland in the Land of Oz. It's not so bad here after all. Hope we can live here happily ever after.

• 
  Orange Cone (@CanadianPylon) reported 39 minutes ago

  @TELUSsupport @Rogers @Bell Cancel with Telus. Horrific customer support/ understanding. They just cost me 80k on a mortgage renewal. My credit card for autopay had expired, and I missed it. I’ll own that. My account went 30 days over, and when I got that notification I immediately rectified it, paid in full, and put in an updated CC number. They outright refuse to take the late payment off my credit report for the mistake. I am 51 years old. NEVER one late payment ever. This dropped my credit score 86 points, and now on my upcoming mortgage renewal I cannot get the preferred banking rate as it dropped my score below 800 as a result. The rate swing will cost me approximately 80k over 5 years and Telus outright refuses to help. I’ve been a loyal Telus customer for a decade paying 350+/month for all their service’s, and hold close to $100k in Telus stock and this is the treatment I am getting for an honest mistake. Use any other provider. I will make it my life’s mission to make sure nobody signs up with Telus going forward. Friends, family members and employees included. I’ve tagged Bell and Rogers on this so they can share it with others to use as marketing to win new customers and show how you don’t treat a long time customer.

• 
  Rakks (@mikey_rakkar) reported 44 minutes ago

  @TELUS must have the WORST customer services rep ever. Holy ****.

• 
  Deborah Woods (@nocbc) reported 46 minutes ago

  Never answer. Unknown caller can go to voicemail. If they get past the screening which means they've had to press a number before you can get through to my phone. The Telus thing I don't even know what my number is but once you're one of my contacts and you've done that, then you can get onto my phone. But I still don't answer it if I'm not sure. If I don't know who the person is unknown, I definitely never answer. I usually use voicemail. Go to voicemail. I don't know what who or what you are

• 
  Nugget Capital Partners (NCP) (@NuggetCapital) reported 47 minutes ago

  @BDEPardell When I look at $T.TO I just dont' see it as cheap, not on a historical basis or to peers. So i guess it comes down to whether they can monnetize the Telus Health and in what amount. 5% yield is not going to entice Canadian dividend dogs. Pipelines were over 8% when rallied.

• 
  Jose Putanero 🇨🇦 (@JPutanero) reported 49 minutes ago

  @BenRabidoux Most people already have cellphones. Most of the times when I speak to a representative of Telus I come away with the feeling that they are trying to cheat me in some way. It is not a surprise that subscriber growth has slowed down.

• 
  Always Third Place (@Allabyb) reported 54 minutes ago

  @DaveG98976797 @DobberHockey @Sportsnet Yeah same. Then every contract you just speak to customer loyalty and get a great deal. I include my Netflix with Telus now too and it breaks down to save me 80$ a month

• 
  Kini Surrco | Dividend data (@kinisurrco) reported 55 minutes ago

  Follow-up on last week's Canadian telecom thread. The algorithm just moved Telus from OPTIMAL to CAUTION 🟠 $T.TO : Quality 58 → 40. New CEO announced a 54.6% dividend cut + C$2.1B impairment. 8-year growth streak broken. The double-digit yield was real last week. Today it's a reset story. $BCE.TO : Still OPTIMAL. Quality 57, Opportunity 88. No change. Its 42% cut was last year. The market already priced it. Last week I said Quality was barely above 50 for both. That warning aged well. One week later, one crossed the line. This is exactly why I built the algorithm. A 55% cut doesn't happen in a vacuum, it follows years of declining EPS (-10% CAGR). The motor flagged the leadership vacuum and structural headwinds last week as concerns. Today they became the story. BCE at C$30 with P/FFO 4.3x still looks like the better risk/reward in Canadian telecom. But anyone saying this sector is simple right now isn't paying attention. 🇨🇦

• 
  Ebukanson Richard (@ebukaTheJury) reported 1 hour ago

  @Kingada20 Looking to transition from Telus into project Lizard on Handshake can anyone help me out abeg 🙏

• 
  Orange Cone (@CanadianPylon) reported 1 hour ago

  @TELUSsupport @Rogers @Bell Cancel with Telus. Horrific customer support/ understanding. They just cost me 80k on a mortgage renewal. My credit card for autopay had expired, and I missed it. I’ll own that. My account went 30 days over, and when I got that notification I immediately rectified it, paid in full, and put in an updated CC number. They outright refuse to take the late payment off my credit report for the mistake. I am 51 years old. NEVER one late payment ever. This dropped my credit score 86 points, and now on my upcoming mortgage renewal I cannot get the preferred banking rate as a result, and Telus outright refuses to help. I’ve been a loyal Telus customer for a decade paying 350+/month for all their service’s, and hold close to $100k in Telus stock and this is the treatment I am getting for an honest mistake. Use any other provider. I will make it my life’s mission to make sure nobody signs up with Telus going forward. Friends, family members and employees included. I’ve tagged Bell and Rogers on this so they can share it with others to use as marketing to win new customers and show how you don’t treat a long time customer.

• 
  Cody (@OMFCody) reported 1 hour ago

  @kimbabcock @TELUS @TELUSsupport Issue a stop payment through your bank

• 
  Metthe#1 (@1Metthe) reported 1 hour ago

  Then break up the Canadian telecommunications cartel of the big 3- Bell Roger's & Telus. They are charging us 10x more than USA & European firms do for BETTER content & service