Telus Outage Report

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (13%)
• TV (7%)
• E-mail (5%)
• Total Blackout (5%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Surrey, St. John's, Calgary, Montmagny, North Vancouver, Vancouver, Edmonton, Fort St. John, Grande Prairie, Nanaimo, Ottawa, Iqaluit, Toronto, Carseland, and Richmond.

City	Problem Type	Report Time
Surrey	Phone	8 hours ago
Surrey	Internet	9 hours ago
St. John's	Phone	14 hours ago
Calgary	Internet	15 hours ago
Montmagny	Internet	16 hours ago
Montmagny	E-mail	20 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Army (@BlazeArmy) reported 6 minutes ago

  @TELUS worst customer service I have ever been involved with. You need to sort out your call agents or something. Long conversation yesterday with an agent. Today no record of the call and everything discussed. Looking for other options now. Feels like you are a bunch of liars.

• 
  flo (@enron_musket) reported 8 minutes ago

  @EndWokeness This, in addition to the fact that most premiers are corrupt and trying to dismantle the system to help their privatization friends like Galen Weston and Telus means that universal healthcare in Canada has officially broken for good.

• 
  bbcrzyfan (@bbcrzyfan) reported 12 minutes ago

  @Koleffwest @TELUS if you are in Victoria, the signal can bounce off USA towers. idk where you are but i'd pin them down as to the problem. Maybe force them to give you a printed copy of calls. You cant be in USA and 10 mins later calling someone down the road on the island. Proof is paperwrk

• 
  JFK (@john_jfked) reported 14 minutes ago

  @TELUS @TELUSsupport after having issues with my home security I called the support line and after running through all the options they gave us it ended up deactivating one of my cameras to which I couldn’t reconnect it. The support agent said they would have to send a tech

• 
  EMO LEBLANC™©®🎙️ RECORDING ARTIST 🇺🇸 (@CountryMusicEmo) reported 16 minutes ago

  Well I was going to upgrade my @TELUSsupport plan (internet & add TV) so I could get the 55" Samsung TV but it seems like the rep that was helping ghost'd me. Great Customer Service @TELUS

• 
  colleenm (@gomindshine1) reported 17 minutes ago

  @OttawaCitizen Hmm. 27.7 million to McKinsey to try to fix Harpers' Phoenix Pay - and I don't remember Harper having to deal with a pandemic, although he did sign a 31 year trade pact with China, borrowed 2 pandas and smiled while Bell and Telus did a deal with Huawei to do Canada's LTE ...

• 
  midtown vigilante (@GAPPEDTOOTHPAPI) reported 17 minutes ago

  Fido really sold out of iPhones and told me I gotta wait 4+ weeks to get a new phone. Plz fix this or I’m going to Telus

• 
  Gen_Grevious ∞ (@Hrbngr_of_btfl) reported 19 minutes ago

  So my @TELUS internet service has just stopped the past four day for no reason. No notification of an interruption and no reason there would be one. And don't tell me to unplug it and plug it back in again.. I can't even call anyone to help. I'm using the worst week..

• 
  Eve Pauzé (@PauzeEve) reported 22 minutes ago

  @TELUSsupport is there an Telus Mobile outage in Quebec? I haven't been able to send text messages or make calls for the past ~30mins. #TelusMobile #TelusMobileOutage

• 
  Dani Pratt (@danipratt21) reported 23 minutes ago

  @TELUSsupport Service in the Apex Mountain Resort area has been down for over 24hrs for Telus smart hub. This length of outage is unacceptable. When will this issue be resolved?

• 
  Baynish (@bbassit4eva) reported 24 minutes ago

  @TELUSsupport @spencerbennett1 @TELUSsupport - I was unable to reach a person. I kept going in circles, despite my best efforts. I’m a 20-year TELUS customer and I’ve never been more tempted to move elsewhere!

• 
  Koleff (@Koleffwest) reported 28 minutes ago

  @TELUS we have been over-billed $590 for US roaming charges on Vancouver Island. Your support and loyalty teams refuse to credit our account for service we did not use. We will cancel all of our services

• 
  Renaissance Farm Saddlebred Horses (@RfSbreds) reported 28 minutes ago

  We’ve been without our @TELUS satellite tv since Dec 9th. Bill in the mail today, and you got it, they have the cheek to charge us for that missing service. @TELUSsupport

• 
  vegaskev (@vegaskev) reported 30 minutes ago

  @Koleffwest @TELUS I can only imagine what it is like for people on the border. If you haven't already, turn off roaming - at least that will help going forward. They should also be sending a text whenever you go onto a foreign network. At least that is what Rogers does.

• 
  Koleff (@Koleffwest) reported 31 minutes ago

  @TELUS “We understand where you're coming from and want to help as much as possible. However, as per standard procedure, escalations are only handled over the phone” Sorry, no @telus I am not talking anymore. My standard procedure is to cancel $6000/yr in services and contact the media

• 
  Ishita Mohit Verma (@IshitaVerma01) reported 31 minutes ago

  @TELUSsupport @TELUS is it so hard for you guys to fix a bill? Its been months. So many long calls. Horrible customer service. I wish I could just end the services in a blink. So freaking mad right now. Every single time falsely assured. @ShawInfo resolved promptly every time.

• 
  EMO LEBLANC™©®🎙️ RECORDING ARTIST 🇺🇸 (@CountryMusicEmo) reported 35 minutes ago

  I have to say @telus @TELUSsupport SUCKS !!! Their "Pure Fiber" Internet is the worst crap on the planet ! I get "Network Error" time after time !!! #ShittyInternet

• 
  @Daria@Equestria.social (@yaynewfriend) reported 37 minutes ago

  @buggy37622447 @shakepay Koodo might not work with it, given that Koodo has abysmal phone support, they're the cheapass Telus brand and Telus needs to be called to manually add your card. But once they do that, you can use it going forward. :)

• 
  Koleff (@Koleffwest) reported 39 minutes ago

  @TELUS have been on @TELUSsupport for 5 hours. Spent untold hours on the phone explaining my problem over and over again to people who either don’t care, or have no authority to assist. Have been over charged $590 for service I never used and they refuse to credit my account

• 
  Ishita Mohit Verma (@IshitaVerma01) reported 39 minutes ago

  @TELUS @TELUSsupport do better. I am paying you guys hard earned money. And in return you are giving me ****** service. You have all call recordings right? Take my account number. And go listen to them first before you try to assure me again.

• 
  Cordale Hann (@CordaleHann) reported 40 minutes ago

  @CTVAtlantic How about we let online healthcare providers provide prescriptions? Other provinces have this “luxury”. Telus Health virtual care is so convenient, but they can’t provide us with anything other than spoken words because our province restricts it. Fix this please!

• 
  roni (@ronologist) reported 42 minutes ago

  @hospitalvespers oh god never mind then. telus made me do that of all places, jumped through all the hoops and it's still not updated. they just broke my spirit

• 
  JFK (@john_jfked) reported 44 minutes ago

  That the support made me disconnect This whole situation makes me feel like I was lied to or scammed I pay around 300-500$ a month with every Telus application I have but with everything that has happened to me this past month I might find

• 
  EyeRise (@eyeriseca) reported 52 minutes ago

  Hey @TELUS please stop sending canvassers to my house to sell me fibre optic internet. You destroyed part of my yard putting it the cable. The last thing I’m going to do is support you for it.

• 
  I'm the captain now (@RodPowers4you) reported 54 minutes ago

  @jodyheavener @TELUS @TELUSsupport Calm down Jody. You are not special. You are just a number, waiting in a line. Eat a CBD gummy and take a nap. Life is too short to get upset over something like internet. Just wait until you get sick one day, then you'll have something to complain about.

• 
  . (@imann871) reported 56 minutes ago

  @TELUS Optik TV is awful. Wouldn’t recommend to anyone. Thought your “fiber optic” tech would be beneficial for internet, same thing. 0/10, do not recommend.

• 
  Perry (@macpm3) reported 58 minutes ago

  @ChrisSpace4 Which seems like a lot of techs don’t know about being able to do that? One of those “technically can do, but Telus says no” kind of things? I’ve never been able to get concrete info on that.

• 
  SDC 🔭 ☄️ ☮️ 🇮🇷❤️‍🔥🇺🇦 🇨🇦 (@sdcinvancouver) reported 60 minutes ago

  My "love" for Telus was lost after several very poor support call experiences over the past few weeks; they were all for different reasons and for different accounts (I manage 6 lines). @TELUS appears to have changed. In my experience, they used to care about their customers.

• 
  Koleff (@Koleffwest) reported 1 hour ago

  @vegaskev @vegaskev I learned a little about how to demand excellent service and satisfaction from you. @telus avoids, obfuscates, delays, lies and frustrates.

• 
  Frank Dittenhoffer (@FDittenhoffer) reported 1 hour ago

  @telus fix your piece of **** Optik tv…I should get a rate cut for all the times your garbage doesn’t work. #whatajoke