Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (25%)
• Wi-fi (13%)
• Total Blackout (6%)
• E-mail (4%)
• TV (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Grande Prairie, Vancouver, Calgary, Surrey, Edmonton, Kitchener, Duncan, Montréal, Toronto, Spruce Grove, North Vancouver, Wetaskiwin, Fort St. John, Taber, and Mississauga.

City	Problem Type	Report Time
Grande Prairie	Internet	3 hours ago
Vancouver	Wi-fi	3 hours ago
Calgary	Phone	6 hours ago
Grande Prairie	Internet	19 hours ago
Calgary	Internet	21 hours ago
Calgary	Phone	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  twizzle51 (@twizzle51) reported 6 minutes ago

  @jodyvance @guyfelicella @TELUS Wasted way too much time myself. They are awful

• 
  Infokid (@Infokid1Infokid) reported 6 minutes ago

  @garymasonglobe @TELUS We had a problem at work on Sunday with Shaw. Resolved in 3 hours. TELUS sucks.

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  Jordan Levitt (@JordanLevitt2) reported 8 minutes ago

  @JonFraserTF @TELUS The problem is that you will not get better customer service from Bell or Rogers... Been through all of them.

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  socialistbot (@web61711) reported 10 minutes ago

  @jodyvance @TELUS We had similar problems and when we contacted the CRTC, suddenly, Telus was moving like lightening to fix every problem and crediting our account.

• 
  Rob B (@BoppinBobby) reported 10 minutes ago

  @TELUS Tsn and CTV 1, basically all the world cup feeds have no signal.

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  ThePodDog (@PadDawg) reported 11 minutes ago

  Hey People don't ever get a 3rd party like Telus to have control over thinks like your heating and air conditioning. I put in for a cancation of service for the end of the month and I thought it was on good terms. Wrong. They shut everything down 2 hours later. No warning

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  JABO Vancouver (@jabo_vancouver) reported 13 minutes ago

  @SluaghainO @TELUS Nah, the Telus internet is down here.

• 
  724 Audio (@nickyelbows) reported 13 minutes ago

  @garymasonglobe @TELUS My service has been in and out since World Cup started.

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  V (@DJTravelAbacus) reported 14 minutes ago

  @TELUS so the laws changed that you can't financially penalize someone for canceling their internet and phone plans and your solution is to keep them in an endless loop of getting transfered and put on hold. Then hung up on? I got all day bud.

• 
  Jody Vance (@jodyvance) reported 17 minutes ago

  Today was NOT the day to FAIL my TV viewing, again @telus.

• 
  Dave (@TheOnlyRealDac) reported 21 minutes ago

  @JonFraserTF @TELUS Bell, Rogers, and Telus, plus their cheap alternatives, all owned by the big 3... All suck. The Canadian market has no competition. I've used every provider, and have had **** customer service at all of them.

• 
  phil (@PartPhil) reported 22 minutes ago

  @garymasonglobe @TELUS It’s awful. When you call do you get stuck on the AI loop?

• 
  ChinoAleman (@chinoalemano) reported 24 minutes ago

  I haven't sold a single $AMPG share. Not one. And I'm not going to. Strategic critical key component (US knows and funds Open6G). I watched what $AXTI and $SIVE did to the people who sold too soon, relentless FUD all the way up, and then the real move happened without them. I'm not making that mistake here. Not for a few bucks more or few bucks less. Not for a comment section. Not for a wiggle on the chart. And Ehrmantraut just laid out exactly why my conviction is what it is. Look at what he showed: ~4.4x forward sales on management's $50M guide, and remember, they guided $25M for 2025 and delivered it. They don't underdeliver. And seems they will close EVEN MORE DEALS. Said by MANAGAMENT on the earnings call. Gross margins at 48% and climbing. Real revenue across AI-RAN/5G, quantum, SATCOM and defense. Active Telus LOIs and POs, with an estimated $300M+ cumulative from Telus alone through 2029. For a sub-$1B micro-cap, those numbers are absurd. He's right: There are billion-dollar companies with far worse fundamentals. So if people want to ring the register and leave, by all means, leave. I genuinely don't mind whose hands I hold next to. Because this was never just a fundamentals story. It's bigger than that. AMPG is the only American company that designs and commercializes the 64T64R Massive MIMO AI-RAN radio, the physical layer the entire AI-RAN future has to run on. Inside the DoD-funded Open6G hub. Already defense-qualified: Lockheed, Northrop, L3Harris, Boeing. And in a world where every other radio giant is foreign; Nokia, Ericsson, Samsung, Huawei... AMPG is America's answer. That's not a meme. That's critical national infrastructure. Open6G. Edge AI. That will control EVERYTHING in the next years. Everything. And it's the only Made in USA. Elite fundamentals AND a strategic moat the U.S. can't afford to lose. That's the combination almost no micro-cap ever has. That's why I'm not selling a share. Not financial advice. I'm long $AMPG. DYOR.

• 
  Jody Vance (@jodyvance) reported 26 minutes ago

  @guyfelicella @TELUS I returned from my trip to find all recordings gone and recording of usual shows just kicking back in, with no history. Then….no ability to record. Then everything unplugged for 3+ hours as my technician waited for the support staff to call him after me messaged in for help

• 
  Olyth (@olyth_terminal) reported 26 minutes ago

  $AMPG FYI this is not even including the AI-RAN market which is projected to add another $10b in revenue to the $20b from O-RAN by 2030. So that's a market that went from basically 0 to $30b in a little over 5 years. With 6G and AI Tailwinds to drive it another decade or more. You're probably wondering why this industry is growing so fast. It's not primarily the infrastructure upgrade to 6g. Yes it will help speed up the transition to advanced 5G and 6G BUT there's one main reason. Mobile Network Operator CEOs are fed up with vendor lock-in. They're tired of being dependent on a handful of suppliers with little leverage on pricing, innovation speed, or customization. O-RAN and AI-RAN give them the ability to mix hardware and software from multiple vendors. That drives down costs and unlocks new efficiencies and revenue streams. Right now the vendors know there's no competition. How do you think that's going for the MNOs during negotiations? O-RAN and AI-RAN change this. MNOs are speed running to alternatives at this point; the CAGR on O/AI-RAN prove this and $AMPG has proven their radios bring the results CEOs are looking for. The inflection point is this year. This quote from the Telus VP on using Samsung and Amplitech radios should tell you everything you need to know about how MNOs feel about single vendor lock in. It's stuck with me since I read it. It drives my conviction in $AMPG. “That’s our current mix. And it’s really important for us to have that deployment: if it [multi-vendor Open RAN] remains theoretical. It’s not good enough for us.” Do you feel conviction in Bureaus' sentiment? It should stick with you when you think about where $AMPG is headed.

• 
  ChinoAleman (@chinoalemano) reported 32 minutes ago

  Everyone's focused on $AMPG's US story. And fair enough, they're expanding fast across America. The only American 64T64R AI-RAN radio, deployed at Telus, a Strategic Partner in the DoD-funded Open6G hub next to $NVDA and $QCOM, and the CEO just said new major carriers may go straight to POs next quarter. The US story alone is plenty. But here's what almost nobody is connecting: it was never going to stop at America. On the last earnings call, CEO Fawad Maqbool pointed somewhere else entirely: "Our success being the largest O-RAN deployment in America is helping us reach out and reach further into Europe and other areas of the world". That's the strategy in one sentence. Win the flagship at home, then use that credibility as a passport into other markets. And it isn't just talk. The groundwork is already there. Receipt 1, the concrete one: AMPG signed a 5-year supplier agreement with Fujitsu Spain back in October 2024, explicitly expanding its reach across Europe, Africa and the Middle East. So when the CEO says "Europe," there's already a signed, multi-year channel underneath the words. Receipt 2 is hiding in plain sight: the United Kingdom. Look at AmpliTech's customer wall and you'll find Digital Catapult. Most people scroll right past it. But Digital Catapult isn't a random logo. It's a UK government-backed innovation organization, funded through Innovate UK and DSIT (the UK's Department for Science, Innovation and Technology). And it runs SONIC Labs, the country's flagship Open RAN testing facility. Here's where AMPG enters. Its 64T64R Massive MIMO radio was tested at the O-RAN Global PlugFest in London, hosted at SONIC Labs, with HTC's G-REIGN providing the DU/CU stack and AmpliTech bringing the radio. The only American radio in the room, validated inside a UK government-funded laboratory. Now the part that makes it interesting. Who advises SONIC Labs? All four of Britain's major operators: EE/BT, Three, Virgin Media O2 and Vodafone UK. They sit on its advisory board, shaping what they need from Open RAN vendors and acting as potential future buyers of the vendors who pass through. So picture it. AMPG's radio validated in a government-backed UK lab, whose advisory board is a who's-who of every major British carrier. The entire UK Open RAN buying ecosystem, in one room, watching the only American radio perform. Now let me be completely honest, because that's the only way this is worth anything. There is no signed UK contract. The British operators advise SONIC Labs, they do not own it, and they haven't bought anything from AMPG yet. This was a product-validation milestone, not a revenue event. Anyone telling you the UK government or a British carrier is about to hand AMPG a deal is getting ahead of the facts. A foot in the door is not a sale. But here's why it matters AMPG keeps showing up in exactly the rooms that matter. The US DoD-funded Open6G hub. The O-RAN Global PlugFest as the only American 64T64R radio to pass. A signed channel into Europe via Fujitsu Spain. And now a UK government-backed lab advised by every major British operator. And the CEO saying they'll expand to Europe. That's the pattern. The same playbook, repeated across the Western world: get the only American radio validated, get it in front of the buyers, and let the sovereignty tailwind do the rest. One market at a time. This isn't a company waiting to be discovered. It's methodically getting itself in front of every major Open RAN buyer in the US and Europe, one validation at a time. The contracts are the next step, not the first one. A foot in the door isn't a deal. But you never get the deal without it first. And AMPG's foot is now in a lot of very important doors. Still sub-$1B while all of this quietly compounds. Not financial advice. I'm long $AMPG. DYOR. 📡

• 
  Andrew Cameron (@Ott_Andrew_Cam) reported 36 minutes ago

  @Darrenthiel2 @jodyvance @TELUS The main issue of course is the Triopoly in Canada (plus Videotron a bit) and the excuse of "expensive to service vast Canadian geography." 50% truth. But the main reason is the lack of sufficient competition.

• 
  Paul (@paul_siddaway) reported 36 minutes ago

  @ColleenEJordan1 @jodyvance @TELUS Thanks for bringing this up … we pay for a Premium Service and getting the services we are paying for is nearly impossible!!!

• 
  Mary (@Mary54661403) reported 39 minutes ago

  @TELUS They don't recognize my email, password is incorrect and ask me to reset it. Have done that several times but it never seems to work I have an email today "Koodo Apple Stream" and was able to get in from my "save e-mail address and password but not when I type Koodo for access?

• 
  D A M A N I🤎🦅 (@0xdamani) reported 40 minutes ago

  You know im still perplexed, puzzled and tend to wonder how people survive in economy and state of Nigeria with N150k as salary.. worst as even a family man/woman. Some even dey earn 40k/month o💔 Meanwhile, UK telus is up too.. send DMs I'm activeee!!🔥🔥

• 
  JayFarms🚜 (@JayFarmsSK) reported 40 minutes ago

  @JonFraserTF @TELUS Had to do the same thing with Sasktel a couple years ago. **** service and sky high prices - gouging for all their products - not sure why people continue to patronize them! Telus has been good to me but I am keeping a close watch on them as they silently creep their prices up

• 
  604atom (@604atom) reported 42 minutes ago

  @jodyvance @TELUS Yep Telus customer service sucks. Their agents aren't empowered to solve your issue. And then YOU are told to call some other number to be out on hold for hours. And the circle continues

• 
  Bob Bunting (@imaginet) reported 47 minutes ago

  @JonFraserTF @TELUS First rule is never talk to customer service, ever! Call the Telus Loyalty department directly. They will help you with whatever issue you have and you will probably end up with a better plan for cheaper as a result. This is common knowledge. Spewing on X will do zero for you.

• 
  ♡ＢｒｉｔｔｓＭａｇｅｅ♡ (@BrittsMagee) reported 49 minutes ago

  I am the most excited girl every right now!! I had to go to Telus in Londonderry and as I was waiting for a phone call from customer service I went to the candy shop next door called Showcase and OMG😱 I wanted to order some months ago online but the shipping is more than the candy so I gave up on ever trying these!! They have so many flavors too!!

• 
  Redbeard (@Southpontiac) reported 51 minutes ago

  @TELUS @DanielHill71510 Your “reduced service levels” are the reason you are losing customers. Just saying.

• 
  Temple 8 Research (@Temple_Eight) reported 51 minutes ago

  @ChairmansLedger Let's expand the argument then. Starting with what ASTS gets right. While ASTS has a small lead on broadband connectivity their real advantage is spectrum access via carrier exclusivity and they've locked up nearly 60 mobile network operator partners covering over 3 billion subscribers AT&T, Verizon, Vodafone, Rakuten, Telus, Bell, etc. SpaceX operates more than 9,000 satellites around 60% of everything in orbit. ASTS has roughly 9 including recent launches, and is trying to accelerate to about one launch a month to hit 2026 targets. Analysts are skeptical it can sustain this. Each BlueBird Block 2 is a 6,100 kg spacecraft, far more complex and expensive per unit than a Starlink satellite and AST can't launch anything close to the pace of Musk. SpaceX owns the rockets while ASTS has to buy rides on Falcon 9, New Glenn, etc. SpaceX's hardware iteration speed is, as one analysis put it, a real and durable advantage, and if their next gen satellites deliver on data performance, the competitive gap narrows while the scaling gap stays insurmountable. SpaceX already took the biggest carrier prize in the US being T-Mobile. So the carrier moat cuts both ways. SpaceX obviously has access to vast capital after IPO, with Starlink generating ~$10.4 billion of revenue in 2025. ASTS is pre-real-revenue at scale ($70.9 million in 2025) and funding itself with convertible debt and dilution. Do you really want to hold through heavy short to medium term dilution over years??

• 
  Dan Harris (@danharriscan) reported 53 minutes ago

  @JonFraserTF @WitchsBeFlockin @TELUS They all like it when people bundle because it's harder to ditch them if one of the three services goes to ****. They used to compete on better customer service. Now, they DGAF because for every customer they lose due to bad service they gain from someone else's bad service.

• 
  meh (@gongshow922) reported 57 minutes ago

  @AngryPossum69 @Rogers I would love to but I'm never going back to Telus

• 
  Suleiman Damji (@SullyCanuck87) reported 1 hour ago

  @jodyvance @TELUS Switch to Rogers Telus sucks *****

• 
  Brady Stead 🇨🇦 (@BradySteady) reported 1 hour ago

  @garymasonglobe @TELUS Horrendous customer service.