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Telus

Telus Outage Report

Why is my Telus service not working?

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Full Outage Map

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  • 48% Internet (48%)
  • 23% Phone (23%)
  • 12% Wi-fi (12%)
  • 7% TV (7%)
  • 5% E-mail (5%)
  • 4% Total Blackout (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Vancouver, Montmagny, Parksville, Red Deer, Surrey, St. John's, Calgary, North Vancouver, Edmonton, Fort St. John, Grande Prairie, Nanaimo, Ottawa, Iqaluit, and Toronto.

CityProblem TypeReport Time
Vancouver Internet 1 hour ago
Montmagny Internet 1 hour ago
Parksville Internet 20 hours ago
Vancouver Total Blackout 21 hours ago
Vancouver Internet 23 hours ago
Vancouver Internet 1 day ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • himeshpatel7
    HIMESH PATEL (@himeshpatel7) reported

    Was talking with Louie, Telus international. he cannot help me neither. says on going issue. @UBRT @Uber_Canada @Uber_Support

  • eissyrc
    Cryssie (@eissyrc) reported

    @JeffTetz Digital hoarding is a thing. Bookmarks, photos, bills, emails, texts, etc... I have emails with contracts and monthly bills for Shaw, Telus, etc. Never read them.

  • PNWisland_elle
    Elle (@PNWisland_elle) reported

    @ruggedbroad If I'm dumb enough to call Telus and tell them they forgot to remove channels from my TV when I dropped 2 tiers, I would be dumb enough to pay a ticket that doesn't show in the system. With my luck, the system would find it at the worst moment.

  • nhl_tradetalk
    NHL Trade Talk (@nhl_tradetalk) reported

    @AHobsonMedia I once worked in a Telus call center and a man called billing & help support & complained for 45 min the animals in the ads were silly. He had no idea what Telus was actually selling. I had to try & explain I don't have a say in the marketing campaign. True lesson in patience.

  • PeterVogel
    Peter Vogel (@PeterVogel) reported

    Telus has the gall to throw $5 onto my monthly mobility bill when they have it discounted by $10 because the service is unusable in my block. In fact I have to phone them from a landline to complain!

  • Dmoore75766944
    new day new way (@Dmoore75766944) reported

    @jjhorgan Govt gives 100’s of millions to Telus, they profit. People foot the bill and Telus wipes out all the small businesses already providing service!

  • guyseblau
    Guyseblau (@guyseblau) reported

    @TELUSsupport DON'T bother. I have had trolls messing with my mobile services for years. It took some Telus people outside Canada to help me.

  • Rugbyplayer
    Derek Coke-Kerr 🇨🇦🏉 (@Rugbyplayer) reported

    @telus The least accessible, least friendly service in Canada.

  • shaundangles
    Shaunaldinho (@shaundangles) reported

    @TELUS we set our internet up to be moved on the 29th (when we are moving) and you guys shut it off 2 nights ago where we currently still live. When i call i get sent around to 3 different departments who all give me the same stupid answer, can i just have my internet back?

  • craig_jasman
    CJ (@craig_jasman) reported

    @TELUS Remember in the 60's when you could watch the whole game from start to finish without losing g the signal on just rabbit ears?

  • MarionAmbler
    marion ambler (@MarionAmbler) reported

    Nobody seems to care how Telus hikes their prices...with no change in service my bill went up $17/month in 1 year...this means in 10 years what I began paying about $110 per month for will cost about $300 per month.

  • BrittSeymour
    britt🌼 (@BrittSeymour) reported

    Anyone else with Telus have absolute **** service today? Like one second I have full bars the next it’s saying no service? Even my data is 3G like tf?? @TELUS @TELUSsupport

  • rummonkey_
    JAM 🏳️‍🌈 (@rummonkey_) reported

    **** talked telus to an agent on the phone today and they reduced my wifi from $112 to $80 and put me on the best wifi plan over my ****** one 😈

  • itsqmac
    ScHoolgirl 🆀 (@itsqmac) reported

    Remember that time I tried to get Telus but never ended up getting their services and they’ve charged me every month for 10 months for something I never had AND Now trying to mess with my credit score. LEAVE ME ALONE @TELUS @TELUSsupport

  • gamecasttom
    Xeniox (@gamecasttom) reported

    @googlecloud @TELUS @jillschnarr Can you woman-achieve yourself to fix your service please?

  • Derbyshire2Greg
    Greg Derbyshire (@Derbyshire2Greg) reported

    Three times in a year telus has given my phone # to another customer and refuse to fix it for me the other person had to get them to authorize to give up my # which I have had since 2008

  • metalhead656
    Bank Owner (@metalhead656) reported

    @TELUS @TELUSsupport received hate mail about not paying my bill. I’m a new customer and for the last 3 months I haven’t received an emailed or regular mail bill. I phone and I get yelled at. Fix this or Roger’s gets my money

  • bouchy73
    Bouchy73 (@bouchy73) reported

    Hey @TELUS, don't mind taking calls from your sales guys, they've got a job to do. I do get quiet mad when, after talking with them and telling them they need to offer me something better than what I have, they tell me to, and I quote, "**** off mother ******" that is ridiculous.

  • Megpembleton
    Meg Pembleton (@Megpembleton) reported

    My dads been a @TELUS customer for 35 yrs - I took over his account 5yrs. ago for my cell. I used to get a loyalty discount. Tried calling to get it reinstated and no one would take my call (they wouldn’t even transfer me over)? Deals going to new ppl and not loyal ones? Brutal.

  • LordGarth_Izar
    Lord Garth 2.0 🇺🇳 (@LordGarth_Izar) reported

    @casscrowe_ Don’t waste your time. When you call Telus, Immediately say you want to cancel and you’ll get transferred to customer loyalty. I haven’t paid more than $200 for internet/2 phones/cable + sports in 8 years.

  • cruisegary
    CruiseGary (@cruisegary) reported

    @TELUS worst customer service ever. over an hr online - 4th day in a row - no answer - no call back. Telus really sucks.

  • itsqmac
    ScHoolgirl 🆀 (@itsqmac) reported

    At this point @telus is literally harassing me. Get me out of this nightmare. @TELUSsupport you guys are the absolute worst company I have ever crossed paths with.

  • sinou412
    Srini Amoudane 👨🏾‍💻👨🏾‍🍳 (@sinou412) reported

    I also happen to be a Telus cellular and data customer and he tells me I am overpaying for my current service. How are you able to get away with this as a business?

  • jtbear3ca
    #JustinFromCanada (@jtbear3ca) reported

    @TELUS @TELUSsupport so can you explain why I am charged for a negative service? I have no data, I don't want data. Therefore, you block data from my phone. And now you charge me $3/month to ensure you don't provide me a service?

  • MaryMc_Cat
    Mary McCat (@MaryMc_Cat) reported

    Not wanting to virtue signal here, just state a fact. If you have Telus Rewards points you can donate them to Ukraine Relief. Just login to your Telus account if you're with Telus. I had enough to donate $60.

  • amusementshark
    Amusement Shark (@amusementshark) reported

    @TELUS Now can we get high speed internet (without bullshit bandwidth caps) without having to buy a cable TV package we NEVER use?

  • JohnnyUtahVan
    Johnny Utah (@JohnnyUtahVan) reported

    Is Telus the worst company to deal with?

  • sawchuk_karen
    Ann Karsaw (@sawchuk_karen) reported

    @TELUS @NHLFlames Is it virtue 💩 like this why my bill is always going up? 36 yr customer who Will be moving!

  • PaulCrozierRd1
    Paul@CrozierRd (@PaulCrozierRd1) reported

    @TELUSsupport 2 of your shitbags on support line today were laughing at my son who has a disability. You dropped his service and then laughed at him. My ratio is 100 to 1. 2 shitbags = 200 people told not to deal with Telus. Sad industry collects sad people.

  • AlexisDVyne
    ★Alexis D.Vyne★🐰 (@AlexisDVyne) reported

    @jjhorgan You need to run FIBER from Quesnel down Nazko road to Nazko school! All the old @Telus equipment being removed from major centers for upgrades needs to be used to extend the services to ALL communities & ALL highways! #bcpoli🤓🐰