Telus Outage Report
Why is my Telus service not working?
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (22%)
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Wi-fi (10%)
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TV (7%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Calgary, Yellowknife, Lake Country, Vancouver, Chilliwack, Grande Prairie, North Vancouver, Victoria, Prince George, Surrey, Abbotsford, Kamloops, Nelson, Toronto and Smithers.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Internet | |
| Calgary |
Internet | |
| Yellowknife |
Phone | |
| Lake Country |
Wi-fi | |
| Calgary |
Internet | |
| Vancouver |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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VTM TRADING
(@VTMtrading) reported
Telus investing $2B to expand fiber optic network in Calgary $TU
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Paul Mansell
(@Paul_Mansell1) reported
@ShawInfo this is the worst service I’ve had from a company EVER. 29 hours and counting without internet service. Loyal customer since 2006. #telus here I come.
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Redawna Kalynchuk
(@Redawna) reported
@dmacpher @TELUSHealth My experience with Telus in general is Go to the hospital. Worst customer service experience ever earlier this year. And after talking to someone who had been there 10+ years after 2 weeks of min 4-5 hours a day trying to contact them they said it is bad. Really bad.
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Joe Chowaniec Images
(@JoeisCranky) reported
Anyone else have Telus Optik TV issues? #telus #yeg Tried support online and got this .. We apologize. Agents are not available at this time. Please try again later. Thank you ! @TELUS @TELUSsupport
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Michael Hunt
(@fordlynxrs) reported
@macfaisal @eddydaud Telus or not, do you think it should be done? Never mind Saddiq's opinion, what's yours?
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Tick Tock
(@sbwcws) reported
Telus investing $2B to expand fiber optic network in Calgary $TU
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Von
(@DatVonGuy) reported
What the piss!!? My son is with telus and he got an Apple Watch from them as loyalty appreciation. I’ve been with @Rogers for over decade and haven’t gotten ****!!
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Oil City Dynasty
(@OilCityDynasty) reported
@SunwingVacay FREEDOM TO CHANGE YOUR MIND?!?! Wow. What a post from a thieving company. Booked a holiday feb/20. Agent talked me into travel insurance. Which I bought. Informed 2 months later you would keep my money. Worst company I’ve ever dealt with. Which says a lot, I’ve been with @telus
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David Wilson
(@jdavidwilson) reported
@Rogers Just horrified. Long time loyal user since 1985 (Cantel) with 3 phones. When 2 were paid off my bill went up instead of down by $70 and my data upped from 11 to 30 GB and billed a total $260. Telus as a new customer is $165. Over 2 years probably over billed $2,000
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Jonathan Wilkinson 🇺🇸🇨🇦
(@jon9641) reported
@TELUSsupport Seems pretty “on brand” for Telus support from what I remember. Always seems to be “longer than normal” hold times. Also, love that you took all the direct support numbers off the site! Classic move!
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Maurine Karagianis
(@mkaragianis) reported
Hey @telus @TELUSsupport are you having a bad day? I am sitting 10 feet from my Wi-Fi and can’t get a reliable signal! And cell reception on my phone stinks too! Why am I paying you exorbitant monthly fees?
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Jeff. Just... Jeff
(@TBagginAnthills) reported
Yo, shoutout to Telus. Normally I ******* hate you guys but today you decided to put my workplace's account on hold. Which (so far) has resulted in me getting paid for 3 hours of work just to surf social media and read manga on my phone since our internet is completely down
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Ken James
(@kjames_2001) reported
@RogersBiz What about Rogers, @Bell and @Telus make a concerted effort to make sure the entirety of major highways like the 1, 3, 5, 16 and 97 all have continuous service in BC? Too many dead spots to count on these major transportation routes.
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Kof. 🅴
(@koficrisp) reported
@Purge321 Are they robocalls? If so, see if your provider has a feature that allows for screening calls. Pretty sure Telus has one where they have you press a random number after dialing to get it to connect to whoever you want to speak to to cut down on those
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Geoff Harris Real Estate
(@geoffharris_re) reported
@TELUSsupport @TELUS Unacceptable wait times for support this morning. 40+ minutes and no help in sight. Online support and going through MyTelus is a joke. Continuous loop of extremely annoying music and reminders that their support is “busy helping others” - not good!!!
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Jonathan Wilkinson 🇺🇸🇨🇦
(@jon9641) reported
@TELUSsupport I waited an hour and 30 minutes! Telus has ruined what was once great support for ADT Canada. Any chance you can sell the business back to @ADT ? I left Telus more than a decade ago because of their horrible support. I’m not happy to be back with you!
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Jack
(@SlidThrone) reported
@DROHUNG @RavenSoftware @TELUS Bruh I didnt even know telus offered 1gig up and down. I have a telus plan and I ******* hate them... $100 a month for 90mbps up and down
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Wolfe of Locutus
(@LocutusWolfe) reported
@desneiges987 It's what they do. As you wrote this, I was thinking of how I told Telus to keep my loyalty in their @$$ where they clearly put it off the bat. Too bad, because they blew 2 contracts from a loyal and long time customer. Now, I'm thinking it's time to bring back AGT!
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Shawn
(@cptbfy) reported
@TELUSsupport Yes...and it's not just my phone, all our work phones in the office are with Telus and all are having the same issue. You seem to have a problem right now
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Yard Plots Landscape
(@YardPlots) reported
@TELUSsupport Sorry about your luck. Shaw is a month faster than you, 10 dollars cheaper for speeds 12 times faster, plus gives us 2 free Sim cards and 1 gig of data a month, then gives us $150 our bill for your poor service. Something telus wouldn't even do lol
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Michael Lohner
(@MichaelLohner) reported
@MichaelSolberg @Spotify @AppleMusic shaw and telus internet at home. Because one always seems to go down.
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Breanna Beck
(@breabeck) reported
@TELUS Can you support small business owners by just providing good mobile service where we don’t have numerous dropped calls, failed calls or break up so bad we sound like robots that are short circuiting?? #reddeer #telus
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Yard Plots Landscape
(@YardPlots) reported
I can't keep making long distance calls to your tech. Let her know the building manager says @telus has always been able to get into the electric building. Send a Telus tech to meet your 3rd party tech, I don't work for you and shouldn't have to pay extra to get service
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Yard Plots Landscape
(@YardPlots) reported
@TELUSsupport 1 in 25 telus employees show they care about the issues people with multiple barriers have, no wonder your corporation lies to the public about helping PWD's. Too bad the government stopped paying your bill. That tax money would have gone much farther given directly to me
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Alberta Political Accountability Hub (APAH)
(@AlbertaPAH) reported
It's also not just poor quality, but high costs - in large part thanks to telecom companies divvying up the province and refusing to compete with one another in rural areas. For example, if you want internet in Camrose, your choice is Telus, or a company leasing Telus' lines.
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Gorn Of Plenty #JeSuisPepe
(@GornofPlenty) reported
@PeterVogel Good lord Peter! How do you burn off 89GB of storage ? I've been a Google/GMail user since 2006 - and I'm only now approaching 15GB of my 17GB limit! Also - Telus blows large chunks. Landline less than $10? Not a bad deal at all from an ILEC. Though my VoIP runs < $ 2/mo..
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k.
(@saljvant) reported
the new telus wifi thing sucks- napaka bagal pota
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Jamie Doege
(@JamieD81) reported
@TELUS Your "Contact us" support is a joke... I just want to know where my Galaxy Bud Live package is because it didn't come with my new phone.
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Paul Mansell
(@Paul_Mansell1) reported
@Shawhelp @ShawInfo I am hoping someone is working to try and fix my problem of no internet, only 33 hours and counting. It I’ll good by #shaw and hello @telus once it’s fix and I can recover the damage.
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Andrea
(@AFult28) reported
@TELUSsupport We have tried, a tech even split our wifi in two and it’s still not working correctly. This is very disappointing as we’ve been Telus customers for years and just re-signed a two year contract.