Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (49%)
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Phone (27%)
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Wi-fi (9%)
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TV (6%)
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Total Blackout (5%)
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E-mail (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Halifax, St. Albert, Montmagny, Richmond, Maple Ridge, Grande Prairie, Surrey, Sechelt, Vancouver, Edmonton, Winnipeg, Langley, Burnaby, Bassano and Abbotsford.
| City | Problem Type | Report Time |
|---|---|---|
 Halifax |
Internet | |
| St. Albert |
TV | |
| Montmagny |
||
| Richmond |
Phone | |
| Maple Ridge |
Phone | |
| Montmagny |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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PZK
(@pbkoehler) reported
@TELUSsupport impossible to get a hold of anyone for ADT Telus tech support. I am of having COVID 19 as an an excuse to provide support. Waiting over 60 minutes unacceptable 👎👎👎😡😡😡
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Neovagina Evangelion since 2018
(@RaeGun2k) reported
No power outage on the nspower map... But what could ****** LTE and Internet both? Telus and Eastlink don't share the same infra..
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Canadaguy
(@Canadaguy4) reported
@TELUSsupport @TELUS ..TELUS WTF OPTIKTV DOWN NET DOWN .. ITS TIME FOR REBATES
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Tommy Mclean
(@TommyMc37343878) reported
@mmorden @TorontoStar Yes it is Mike and that is after the Lieberals gave Bell 122.9 million dollars of tax payer money to supposedly help keep these people employed. Rogers received 82.3 million and laid off many employees. Telus received 38.6 million.
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JD
(@DanglyJK) reported
@Bell_Support Thanks for nothing. Clearly no one in your company understands how to make customers satisfied with service. Next time I talk to you guys it’s to cancel service. @TELUS and @Rogers we’ll be talking soon.
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Alex McRae
(@BCLIONS_54) reported
@TELUSsupport 5 years ago a technician installed internet in my condo a broke my intercom. I thought @Telus repaired however I discovered from my Tenants that it was not fixed. So after a month 5 phone calls with @Telus customer service I thought that I had finally scheduled
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Alex McRae
(@BCLIONS_54) reported
@TELUSsupport years ago. That is likely why this problem was fixed at the time. All my family are currently in the process of cancelling their @Telus accounts.
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Jesse Dymond
(@therealjbr80) reported
@TELUS @TELUSsupport any chance you'll fix the wifi on Haida Gwaii? I don't think you can call it highspeed.
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Kathy
(@leafsweetie) reported
Anyone having Telus issues this morning? Data seems to have stalled
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Rob
(@sledRob) reported
@TELUS I have been a customer since 1989... this is unacceptable and I am getting tired of talking to your CSR’s... I see a end to our relationship coming as this is unacceptable...
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Andrea Espinoza
(@Fabiolafrommars) reported
@TELUS worst company I had to deal with. They don’t honour their word and are always out to get as much money as they can from you.
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Lambert199
(@soccerfan198) reported
@TELUSsupport We are experiencing abnormally slow connection speeds for the past month on the Smarthub network. It would seem Telus is intentionally throttling our connection as per their "fair use" policy. So how is it fair to pay 90$/month and get treated like this ?
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LADDU
(@Lxddu) reported
@sxedtal I was with Telus for the longest and then someone told me to use Shaw cuz it's faster. Their servers crash like 4x a day, it's so bad.
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Rajesh Sharma
(@rajshar25) reported
@TELUSsupport How do I return my old equipment for home internet to you? There is no communication from your end and I won't call your customer support as they make you wait for over an hour every time @TELUS
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TELUS Support
(@TELUSsupport) reported
@TakaakiMasuda1 Sorry to hear that Taka, was your TELUS related issue resolved?
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The Martlet
(@TheMartlet) reported
BREAKING: According to UVic Network services, between 11:46 - 12:16, Telus and Shaw home internet users experienced "intermittent or complete loss of connection to campus network resources". Shaw experiencing a 'internal routing issue', which is causing connectivity problems.
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Alex McRae
(@BCLIONS_54) reported
@TELUSsupport technician to come and repair the intercom. Until today at 1:30pm when a @Telus technician called me to inform that his supervisor told him to not do the service call. My tenants are from Refugees from Syria and didn't speak much English 5
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Jake
(@SnapHookSnell) reported
@TELUS it’s amazing how bad your service is and how hard it is to resolve matters. The wait times are nearly unbearable (perhaps strategy) and the lack of accountability or help when you actually reach a warm body is astonishing.
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Chris
(@patsnation0917) reported
from
Edmonton, Alberta
Has anyone elses @TELUS service been ****** lately? Mine's been glitchy and lags everytime I use the guide. I've reset everything by unplugging and plugging in again. Had service guys out here 3 times in the last 4 months. Is @shaw any better?
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𝗖𝗮𝗺𝗽𝗯𝗲𝗹𝗹 ⚡
(@cambel) reported
@AnthonyFloyd @camcavers We were on Shaw for years and they were ok. We moved last year and are on telus with blazing speed. I hadn't thought about the city network for them but are considering wifi only as well.
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danelle marie toner
(@danellemarieton) reported
@TELUS why do I NOT have service or data?
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Samara Gollan
(@GollanSamara) reported
@TELUSsupport Ove telus but Please stop using UPS they are terrible.
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Henry the CERB Horse
(@Bornforbarn) reported
@GoAHealth So, are you going to look at the whole system, or keep doing incomplete comparisons and nickel and diming family physicians? Do you need help? Telus is not giving you a good deal. You can have that advice for free.
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Karen 🇨🇦
(@maneedscoffee) reported
@ShaneWenzel @JustinTrudeau Telus can’t even move my phone service without 18 calls and emails in 2 months. With overseas cheap English as a second language labour. God help us all.
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Burkie2021
(@JTHall55) reported
@TELUSsupport my neighbours and I have all Huawei smart hubs installed about 18 months ago. A few of the smart hubs have been dropping the wifi signal all the time. We feel this is very much a hardware issue. Thus far no one at Telus has gotten back to our requests for service
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Shelley Kentner
(@AlconaShell) reported
Just checking, after years of Telus abuse, and seeing they’re back to cute animals as advertising, does anyone else strongly dislike? My Granny said I’m not capable and never should be, able to hate.....
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Lisa Cameron
(@_LisaCameron) reported
@TELUSsupport yes, finally. A nice chap from Guatemala given faulty technology (not his fault). Unbelievable wait times (an hour) for a business line, to increase dividends and support a paycheque in South America. Thanks @TELUS ! /s
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April DeJong
(@aprildejong) reported
Help @TELUSsupport our biz phones for @dejongdesign have been down since Friday and nobody there is on it. They have cancelled the tickets to fix them. 403-640-9440 is the number. No clients can get thru!!! #telus
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leigh feys
(@FeysLeigh) reported
@jkenney More well paid nurses, doctors, hospital staff and build rural hospitals. Eliminate that stupid Telus Health, Vital partners and private clinics. Make medical education cheap, if not totally free. Most importantly, RESIGN.
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CryptoVan
(@CryptoVan1) reported
@TELUS Telus has the worst customer service. Period.