Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (50%)
• Phone (23%)
• Wi-fi (12%)
• TV (6%)
• Total Blackout (5%)
• E-mail (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: St. Albert, Campbell River, Edmonton, Vancouver, Richmond, Calgary, Surrey, Brantford, Leduc, Erin, Maple Ridge, Uxbridge, Dawson Creek, Montréal, and Sechelt.

City	Problem Type	Report Time
St. Albert	TV	7 minutes ago
Campbell River	Internet	23 hours ago
Edmonton	Internet	24 hours ago
Vancouver	Internet	1 day ago
Richmond	E-mail	1 day ago
Calgary	Internet	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Beatsie1 (@Beatsie1) reported 6 minutes ago

  @Kapur_AK in Calgary we have Rogers or Telus. we used to have Shaw. we have NO competition now. the costs keep going up. the service is disgusting. before the Libs did this i had Shaw internet/TV & my cell with Rogers. Both were excellent then. now it's a horror story. Champagne.

• 
  Aly Defrawy (@defrawidis) reported 7 minutes ago

  Frustrated about Telus customer service. After they acquired ADT they don’t know how to restore a portal password. 7 hours on the phone with 9 different agents over the last 30 days No one knows how to do it. @TELUS @TELUSsupport @TELUSBusiness

• 
  Gianni (@GianniDAngeloww) reported 9 minutes ago

  @SERobinsonJr Is this a joke post? What kind of idiot would saddle themselves with $70+ tax internet for a $120 one-time saving when many providers, including Telus, are cheaper?

• 
  kiwwy20 (@kiwwy20) reported 11 minutes ago

  @onesoccer @TELUS Big trouble if the boy makes it

• 
  DirtlumpIII (@DirtlumpIII) reported 15 minutes ago

  @RalphKleinD3 @MrStache9 The guys I know who use it are like cult members. every one loves it and would fight you if you said something bad about it. That's all I know. LMAO! Once my telus **** is up I'm probably going to go with it.

• 
  heiba9866 (@heiba986627073) reported 20 minutes ago

  @trevor388569409 @Andrew_Sully @WestJet Westjet wanted cheap labor they got it. The agents in Telus El Salvador have a mediocre English level, they can't even understand a spelling, they work with "scripts" unnatural customer service, then they grow after 1 month of training without any experience in airlines at all

• 
  Big Johnson (@bigjohnson9111) reported 21 minutes ago

  @vesperdigital Vesper, actual question here, if this prescribing App or program failed how is it that telus has a full prescription renewal service attached to my pharmacy, is it related and if so who paid for it?

• 
  Mike Was Right 🇨🇦🇺🇸🇲🇽 (@MikeHumanIntel) reported 22 minutes ago

  @mario4thenorth If I call Rogers or Telus, it takes 90 minutes on hold to talk to some foreigner who will likely not resolve my problem. When I call Mint Mobile in the US, I go through a very friendly Ryan Reynolds AI attendant and talk to an American right away. Plus, they understand and resolve my problem. Canadians have no clue how bad it has become for them.

• 
  Kaptain Amusing (@kaptainamusing) reported 22 minutes ago

  @globeandmail Never using Telus again.

• 
  Madhan (@aiswift_ai) reported 25 minutes ago

  @TELUSsupport Appreciate any updates, I have already sent the DM. 1. I have the equipment but no way to send it. But being charged. 2. Not got the refund promised yet. Cancelled the account due to trust issues, now struck with trust issues in refund. @TELUSsupport @TELUS #scams

• 
  TELUS Soutien (@TELUSSoutien) reported 31 minutes ago

  @SikmaBj Our apologies for the frustration over the phone. We'd be happy to help here and if you require any assistance with your TELUS services please send us a DM.

• 
  Jonny5AB (@Jonny5AB) reported 32 minutes ago

  @johnIrish007 Telus CEO is stepping down

• 
  𐐒ɹǝuʇ ‰ (@Clever_Blender) reported 37 minutes ago

  @TWilsonOttawa March 2026 Loblaws was breached millions of users health records and customer data. TELUS Digital hacked, millions of stolen customer data from DOZENS of Canada's largest corporations. Your point is valid.

• 
  𝕊𝕙𝕚𝕟𝕒 𝕡𝕖𝕝𝕫👑 (@shinapelz07) reported 42 minutes ago

  @raycrypto_1 Remotask doesn't work in Nigeria Telus has no task for Nigerians The rest, wish you best of luck

• 
  Adam Robinson (@QuarkSoupie) reported 43 minutes ago

  @TELUS I doubt you will help even though ive been with koodo for over a decade. Being on disability means i need to be frugal. Not refunding me and claiming you did is a bit frightening that you can be so wrong

• 
   PG Lee🇨🇦🍺 (@PG_Lee_80s_Baby) reported 44 minutes ago

  Telus sucks.

• 
  Diamond Hands (@4DiamondHands) reported 45 minutes ago

  @TELUS can you please put out updates for those affected in northern bc by the internet outage?

• 
  AB_Wild_West (@AB_Wild_West) reported 47 minutes ago

  @Telus For the rest of my life, I will NEVER deal with you again. One and a half hours to cancel services and most of that was on hold. You make it extremely difficult to be able to speak to an actual human being and then I could barely understand the person I dealt with.

• 
  Raven (@Sharisraven) reported 48 minutes ago

  @cbc @aptn Telus hack has destroyed my life work and @telus is negligent in response. Help please

• 
  bar_1 (@bar1_crypto) reported 50 minutes ago

  @KirkLubimov Been waiting for a reason to cancel my telus account and this is it.

• 
  heiba9866 (@heiba986627073) reported 50 minutes ago

  @KaileaandTim @WestJet They can't even price a plane ticket ask them questions about pricing and they won't know what to say, Telus has trainers and quality agents who have never touched a plane 😢, while Canada has staff with several years of exp who do not rely on scripts

• 
  Donnie Baseball (@SilkWilkes) reported 50 minutes ago

  @cdntradegrljenn I'm on a $50/mo unlimited plan with Rogers that includes no roaming charges. Absolutely NONE! Longtime Telus customer and they couldn't give me free roaming. Rogers is the devil but Telus got to $17/day for roaming.

• 
  Annoying Canucks Fan 🏒 (@JCog88) reported 51 minutes ago

  Maybe AI Call Centers for telecommunications aren't the way to go. You can't get them to understand simple network issues are. Im Talking to you Bell , Rogers , Telus . Im all for Saving $ in places but thats not the way to go. So Frustrating.

• 
  sociallybuffering (@freedomislifex) reported 58 minutes ago

  @JakeLandauTO @TELUS Good to know, I'll never use your service.. also if you think people are stupid they will still know it's a sub par third worlder when they can't answer questions and read off scripts only..

• 
  Jerry Lambert 🍏 🍏 🍏 (@JerryLambe75755) reported 59 minutes ago

  @TELUSsupport It’s great to see Telus results continue to decline. Customer service is awful. Waiting hours to speak to a human …. not giving loyal customers the same offers as new customers …. watching woke commercials to social engineer people …. I’ll NEVER come back.

• 
  🥓Chris P. Bacon🥓 (@__ChrisPBacon__) reported 60 minutes ago

  @JoeC4281 @mindingottawa @CdnHeritage Never got rid of mine. Telus gives me a line, unlimited Canada/US long distance, voicemail, caller-id and call waiting for $10 a month.

• 
  world realist (@worldrealist1) reported 1 hour ago

  @furmsies Why don’t you go sue Telus for publishing all your info for so many years… **** you clowns are stupid. Your phone number and address isn’t some insane secret.

• 
  Stan Querin (@BlackStangBC) reported 1 hour ago

  @TELUSsupport I'm having issues with global.....is this a station problem or a telus problem?.....if your watching that channel specifically sound cuts out for about 20 seconds comes back 5-10mins later it does it again

• 
   PG Lee🇨🇦🍺 (@PG_Lee_80s_Baby) reported 1 hour ago

  Wonder if Telus is down? Or I just didn’t pay my bill in time?

• 
  UPDATES DAO (@UpdatesDao) reported 1 hour ago

  @empericalbeauty @TELUS @TELUSsupport They never responded to mail as well?