Telus Outage Report
Why is my Telus service not working?
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (48%)
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Phone (27%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: North Vancouver, Vancouver, Victoria, Surrey, Calgary, Edmonton, Montréal, Toronto, Chilliwack, Montmagny, Hanna, Peace River, Cambridge, Lloydminster and Mississauga.
| City | Problem Type | Report Time |
|---|---|---|
 North Vancouver |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
Phone | |
| Victoria |
TV | |
| Surrey |
Wi-fi | |
| Surrey |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Apes Making Change - AKA Chris
(@AshamedofAB) reported
@TreysDiamonds @TELUS Most major providers are down
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Nicole McKenna
(@NMcKenna2011) reported
@TELUS I had no service, then reset my network settings, and now I have service. However it keeps going between 3G and LTE, or no service? Are there network issues for mobile phones?
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Dr. Evelyn Encalada Grez
(@professor_evy) reported
Very disappointed by @TELUS @TELUSsupport My phone got cut off in the middle of a call and then I received a message saying "No mobile data service, temporarily turned off by your operator."
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NorthwestVoip
(@NorthwestVoip) reported
FYI: Telus is currently experiencing a wide spread outage with it's mobility voice and data products in western Canada. Calls to Telus mobility customers may be disrupted at this time.
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Tina Dotzler
(@tinadotz) reported
@ETGuy @Bell Yup! No service no data not even my wifi is working and that’s on Telus…
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(αλέξα)
(@cemetreydrive) reported
FINALLY got a doctors appointment and now telus posts that their cell service is down i am literally going to kill myself
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Jamie Lacroix
(@jlacwa) reported
@geordiemuppet @TELUSsupport telus is down. website crashed. this is very bad for those of us that use our phones for work. Come on @telus be better.
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Teresa Dutton
(@teresabdutton) reported
@set921 @TELUSsupport To be fair this is probably the only way Telus will be made aware of additional outage areas.
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JE$US ICE
(@Sheldon_Hankins) reported
@abslswrld My telus data and phone/text service is being fucky all the way in BC. Weird this popped up on my timeline haha.
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Alex Hunt-Kenny
(@EagerHK) reported
Telus is down stop calling me
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ali aydın karaca
(@_aa_k) reported
Did you check the HLR @TELUS? No service in Vancouver! No data, no Voice!
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christina p 🇨🇦
(@c_l_prevost) reported
from
Squamish-Lillooet Regional District, British Columbia
@TELUS No service in Pemberton BC right now?
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✨🍂 Ash 🍂✨
(@ashiirosee) reported
@WitchyTQ Mine went down for 5 minutes but I seem to be back up! Still can't access the Telus app though
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Darren Machalek
(@DarrenMachalek) reported
@TELUSsupport Switched from Rogers because of their network wide failure. Starting to feel like that was a bad decision. No phone service right now with Telus.
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Kym Beal- Fully Vaxxed
(@BelaKym) reported
@McIvorben @shmitzysays Koodo, Public, Telus (all the same business) and Bell who has network sharing with Telus is down in AB and BC
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Lyndsay Slack 🍁🍻🇨🇦
(@Mimz_Slacker) reported
@TELUS is there an outage out near Christina Lake, BC? Do you have an outage map?
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Liam Nixon
(@GlobalLiamNixon) reported
@notthatkristen @TELUS Yup, sounds like a big outage.
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niketa lena
(@niketalena) reported
telus needs to get their **** together, i need my data ffs
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Allan Arndt
(@akarndt) reported
@aaronhoyland @jesssicrap @TELUS It will probably go in and out until they find a fix
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TRUTH_P4ND4
(@P4nd4Truth) reported
@TELUS how about an update to your third world country infrastructure outage
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Bernie Sheppard
(@joepubliksez) reported
Looks like @TELUS are having problems locally in Surrey
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kenzie: joe troh stan acct
(@pagesixlvvers) reported
the single ******* day I have to go wait in a shop for TWO HOURS before I can go to work, is the day ******* Telus decides to have “issues with service” I’m going to ******* kill myself
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FaZe GoRg
(@itsgorgeh) reported
I think Telus is having issues
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Eddie MacIntosh
(@MacIntoshEddie) reported
@set921 @TELUSsupport Because in some cases all of a person's services are bundled, meaning no phone, no internet, no tv, no emergency service. It's not like the old days where if one thing went down you'd be guaranteed at least one other to work. It's lucky that Telus wifi is working
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🇨🇦 Watching Blue Jays.
(@set921) reported
@TELUSsupport Good thing everyone is jumping on here to confirm they have no data after Telus confirms they're aware of the issue. /s
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Kimanda Jarzebiak
(@KimandaJ) reported
Hey @TELUS - why am I getting a message saying you aren't providing voice services on your cellular network? Probably one of the top things I do with my phone is use it to talk... call me old-fashioned, I guess?
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Christine & Chibi
(@Christine_meow) reported
@TELUSsupport @Virgin mobiles are down as well, I guess they run on telus servers too?
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Mario J.F
(@MFoulem) reported
@TELUSsupport I’ve upgraded my Telus from PLAN 50 to PLAN 75 and since there’s no way in hell I’m going to wait on hold for 1 damn hour on the phone, my TV service and internet has been screwing up every 30 seconds for the past hour and it’s pissing me off!!!!
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niketa lena
(@niketalena) reported
telus needs to get its **** together i need my data ffs
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Jill Raymond
(@lovejillraymond) reported
Why is it that I usually want to be away from my phone, but when I actually need it to work there is a province-wide outage? #telus #bc #outage