Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (28%)
• Wi-fi (8%)
• Total Blackout (7%)
• TV (5%)
• E-mail (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Vancouver, Calgary, Edmonton, Toronto, Red Deer, Toronto county, Guelph, Anmore, Montmagny, Winnipeg, Steinbach, Fort McMurray, Markham, Grande Prairie, and Rocanville.

City	Problem Type	Report Time
Vancouver	Internet	8 hours ago
Calgary	Internet	15 hours ago
Edmonton	Internet	19 hours ago
Toronto	Wi-fi	1 day ago
Vancouver	Internet	2 days ago
Vancouver	Total Blackout	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Darren Gudmundson (@BrianOakely) reported 2 minutes ago

  @CTVToronto and they borrow Billions of dollars in our names, give it Bell, Rogers, Telus, etc., just to build more slop that will NEVER deliver Artificial Intelligence. Sickening. Served up by our own god-damned government!

• 
  King Zora (@camdogfish) reported 2 minutes ago

  New hobby when "Rogers" or "Telus" calls you is just act like you don't know anything until they start swearing at you and have a nice little screaming match until they hang up

• 
  JPD (@JDugganhimself) reported 4 minutes ago

  @TELUSsupport Telus sucks

• 
  NorthVanMike (@NortVanMike) reported 5 minutes ago

  @wyattd09 @TELUS @Rogers why? couldnt give a **** about sports talk.

• 
  Joey Hansen (@joeydhansen) reported 8 minutes ago

  @tylerpaduraru @Prominent_Bryan @TELUSsupport Have had to deal with their customer service and tech support a couple of times in the last year and it's been absolute trash. A few years ago, I thought Telus had good customer service. Outsourcing it to AI has made it terrible.

• 
  p (@SkeeterIRL) reported 9 minutes ago

  Mad how every cork gay is friends with every other cork gay and if you didn't work at Apple or Eli Lilly or Telus you're never going to be friends with any of them.

• 
  Howard Beal (@alexanderBC83) reported 10 minutes ago

  @wyattd09 @TELUS @Rogers Why support any internet provider in Canada that has been gouging is for years, both mobile and home. Starlink has been fantastic

• 
  Cody J Bechard (III) (@nighthawwk91) reported 10 minutes ago

  Hey @TELUS what's up with my service lately? (Or lack thereof, I guess) located in Tilbury Ontario

• 
  bijboutique (@bijboutique1) reported 11 minutes ago

  @TELUSsupport @TELUS so I call for assistance to fix my freezing cable and you tell me I have to switch to your fiber network. Get lost! If you think you can force me into a service I don’t want then you have lost the following: Cable internet 5 cell phones Home security @Rogers

• 
  Jeff Schauff (@HitmenEwok) reported 11 minutes ago

  @Rogers I know it's only a drop in the bucket but I promise I will cancel my Rogers cable the second my contract expires and switch to Telus for this. Killing Fan960 is the last straw garbage move from this company for me.

• 
  Murray Newton (@workingag34) reported 12 minutes ago

  So if any business owners in customer service industry out there want to have a successful business just call Roger’s or Telus customer service and do the exact opposite of them I guarantee you will be a successful business. Beyond frustrating .

• 
  J. Brown (@kingkuley) reported 12 minutes ago

  **** @TELUS they suck

• 
  Bobby (@youngster1015) reported 18 minutes ago

  @truthte52543233 @SchislerCole Bell down 30% even after an unprecedented dividend cut and Telus down 40% and can barely pay their annual 15% dividend yield. Sounds like rogers is doing waaaaaaaay better than bell and Telus combined in a tough industry

• 
  Lydia John (@LydiaJohnf5) reported 20 minutes ago

  @MrCharlesky This telus, doesn't work in Nigeria,I tried it one certain time but I was asked for passport

• 
  Jim Rempel (@jim_rempel) reported 23 minutes ago

  Quite possibly true, I was raised with discipline, and many today are not. What I got as a kid, people today would call abuse, it wasn't. I started a business selling Internet access in 1995 and had 13 employees, this in North Central BC. We were an ISP until Telus monopolized the industry with the backing of the Federal and Provincial governments and bankrupted every small ISP in two provinces to the cheers of some of my customers. Ignorance is bliss, and yes, I'm still pissed off about it. Anyway, I had a few younger people work for me, some were good, many were not. It is a challenge to find good ones, but I can't help but look at places like Indeed and other online job markets and see how flawed they are. The hiring process is **** now, in the old days you hired your neighbors kid or someone you knew and trusted from Church made a recommendation. Grabbing a resume full of lies and flowery language is useless. Yeah, some kids are trouble but not all, but the way we find them has changed dramatically. In addition, when I got that job at 15, if I didn't pull my weight every minute of my shift, I was gone, instantly. Best advice I ever got was "fire fast and hire slow".

• 
  ThatDad_B (@ThatDad_B) reported 26 minutes ago

  Switch to Telus, don’t give .@Rogers or .@Sportsnet another dime. Spend billions then cancel Calgary radio. SMH trash org

• 
  Playoff-Jim (@DiabloPick) reported 28 minutes ago

  @Jhammy51 @Rogers @TELUS Telus is the worst company you can change to. They are idiots. You will regret it in no time.

• 
  AB_Wild_West (@AB_Wild_West) reported 28 minutes ago

  @TheRiversEdgeAB I'm never dealing with Telus for the rest of my life. I'd go without before dealing with them again.

• 
  Cody (@OMFCody) reported 29 minutes ago

  @kimbabcock @TELUS @TELUSsupport Issue a stop payment through your bank

• 
  Lauri (@Lauri40681301) reported 30 minutes ago

  Did Telus internet just go down? We were watching the soccer game & nothing now

• 
  Alan Cross 🇨🇦 (@alancross) reported 33 minutes ago

  Oh, dear. Is there a massive internet outage in Canada? Cogeco, Bell, Rogers, Telus, Teksavvy and more are reporting problems. Check Downdetector. Everything seems to have started around 2pm EDT:

• 
  ChinoAleman (@chinoalemano) reported 34 minutes ago

  Some people point out that $AMPG and $NVDA x $AMZN don't have a deal. They're right. And that's exactly why I'm buying with both hands. Think about what a ~$160M market cap is telling you. If a signed NVIDIA deal existed, this wouldn't trade at $6. Call it $50, call it whatever number you like, the point is the market would have repriced it violently already. The current price IS the proof that nothing is priced in. That's the whole opportunity. You're not paying for the deal. You're paying for a real, functioning company, and the deal, if it comes, is free optionality on top. My style, and I know it sounds backwards: the day the deal drops (and my read is that everything keeps pointing that direction) is the day I START considering selling. Not buying. By then the asymmetry is gone and the crowd has arrived. You buy when the proof is missing. You trim when the proof shows up. And here's the floor while I wait. Even with ZERO NVIDIA deal, ever, this is a company with: ➟ Zero debt. ➟ $18.4M in cash and securities. ➟ Gross margins at 48%, up from 33% a year ago. ➟ A $40M LOI with a Telus, with radios shipping today. ➟ And a validation stack most billion-dollar vendors would envy: OTIC certified, the only 64T64R at the global PlugFest, the world's first open-source AI-RAN demo running on NVIDIA's own platform, live demos at the first AI-RAN Alliance-endorsed lab. That's not a lottery ticket. That's a validated business where the market is charging you nothing for the biggest catalyst. The deal isn't my buy signal. It's my sell signal. Not financial advice. I'm long $AMPG. DYOR. 📡

• 
  Salty Cracker 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇨🇦🤍 (@4lt4cOn) reported 38 minutes ago

  @MapleLeafs @Rogers Ya thanks for the heads up on the news radio cancellation! How can you justify that when you are literally robbing us for tv and phone services. Canceling my cell service as soon as the contract expires. Heading over to @TELUS

• 
  भव्य खनेजा (@bhavykhaneja) reported 38 minutes ago

  @TELUSsupport @TELUS Three months ago I was told I would receive a refund of $15.68. Instead, after three months, I noticed a charge of $6.72 deducted from my account. I have not used your service during the past three months, and I did not authorize this deduction.

• 
  Grouchy Grandpa (@GrouchyGrandpa0) reported 45 minutes ago

  @TELUS I accept the terms of service for t911 and get that error on the next page

• 
  भव्य खनेजा (@bhavykhaneja) reported 45 minutes ago

  @TELUS The service was canceled 3 months ago and i got charged with $6.78 and got no refund of $15.68 the account have no number this is ridiculous.

• 
  Sh🎯t🌛is🌴urber (@amatoudi) reported 50 minutes ago

  I just walked into a Telus shop looking for a prepaid SIM card for my stay in Quebec. 35$ for 50 Gig... Good deal I thought... + 20 for the SIM card...mmm ok. + 35 if they put in for me (in case there are configuration problems) We're up to 90$. WTF Corporate greed I say. Bye 👋

• 
  Cole Smith (@_Cole_Smith) reported 55 minutes ago

  @JimmyJDMitchell @Sportsnet Telus is in the middle of installing new internet lines in my neighbourhood. They can't finish soon enough so I can cancel my Rogers/Shaw account...

• 
  vacey (@v4ceyy) reported 57 minutes ago

  @TELUS PLEASE fix your stupid internet

• 
  Bobby (@youngster1015) reported 60 minutes ago

  @LarryChad19 @LeafRollin Do you think they would care? Check their quarterly earnings report for the last two years- net customer adds is not only positive but it exceeds bell and Telus combined