Telus Outage Report

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: New Westminster, Cochrane, Toronto, Langley, Sherwood Park, Vancouver, Calgary, Medicine Hat, Nanaimo, Montmagny, Parksville, Red Deer, Surrey, St. John's, and North Vancouver.

City	Problem Type	Report Time
New Westminster	Phone	13 hours ago
Cochrane	Phone	20 hours ago
Toronto	Internet	20 hours ago
Langley	Internet	1 day ago
Sherwood Park	TV	1 day ago
Vancouver	Internet	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jess 🦇 (@Jessbare_) reported 9 minutes ago

  do i have to seduce a telus man off the street to fix my wifi or is there a number you can call??

• 
  🇨🇦AlanaBananaCanada🇨🇦 (@Teeny2Weeny) reported 15 minutes ago

  Does anyone else have problems with their Shaw/Telus internet in Canada? It seems to cut out ALL the time and is super slow at times even though I pay for highest speed. Started in early 2020. Friggin annoying.

• 
  teslainvernon (@teslainvernon) reported 17 minutes ago

  @sgeve @TELUSsupport @TELUS ours just started working again about 2 minutes ago. Is yours still down?

• 
  LifestyleDigs (@TheLifestyleDig) reported 17 minutes ago

  Trying to watch TV but @TELUS Optik TV is freezing and stammering, dozens of times in the past 20 minutes. Do NOT sign up for their ****** service!

• 
  M. York (@AuthorMYork) reported 17 minutes ago

  If my internet was better, I'd totally host author video game nights... just imagine... Jackbox, Among Us, Clue, building a community in a survival game... that'd be fun. Damn Telus.

• 
  1of 2 AZ 5G Tracking chips installed. (@S4Life7) reported 18 minutes ago

  @Social_Moi @dirklancer Honestly, your landlines will go dead in a long power outage as well. Only exception is if the CO has generator back up. Most do not. As (in Alberta) copper lines fail/get cut, Telus is transitioning those remaining copper customers to Smart Hubs. 1/

• 
  a ♥ (@shiz8ku) reported 20 minutes ago

  i feel so bad for the telus customer service man my dad is talking to right now

• 
  The Werewolf (@TheoWerewolf) reported 21 minutes ago

  and don't have NFC. My iPhone SE does have NFC, but doesn't support Google Pay. So I signed up for a 10GB/mo plan on Koodo which is Telus and seems to have more towers around my office. If that works on the Moto Z3 Play - I have no option but to switch carriers.

• 
  🍃Ashe @ Freaking Exhausted🍃 (@AshesMari) reported 21 minutes ago

  Telus must be having some serious issues with their internet rn cause boy I can't hear anyone on discord nor can I connect to game servers 🙃

• 
  Someguy (@StrathmoreKid) reported 25 minutes ago

  @dezzymay22 @daled_Impact You should be able to phone your service provider, telus, bell, Rogers, and they should be able to block those calls.

• 
  🇨🇦AlanaBananaCanada🇨🇦 (@Teeny2Weeny) reported 26 minutes ago

  Does anyone else have problems with their Shaw/Telus internet in Canada? It seems to cut out ALL the time and is super slow at times even though I pay for highest speed. Started in early 2020. Friggin ANNOYING. Worst internet providers ever. @ShawInfo @Shawhelp @TELUSsupport

• 
  Nick (@cdnstudent) reported 26 minutes ago

  @TELUSsupport I ordered online security standard 3 days ago and it still doesn't show on my account or any way to access the software via the internet section of "My Telus" ? help! :)

• 
  Peter; the socialist alien from Area 51 ®©™ (@ParaInTheWorld) reported 28 minutes ago

  @samuraifingers I was talking with telus and they even notice that the pins on the Huawei phones are a wide spread issue. But yes the lint and fluff does have something to play with it.

• 
  itsyaboimaxoo 🇺🇸🇨🇦 (@itsyaboimaxoo) reported 29 minutes ago

  @xavier_laff @freemobile I’M SCREAMING 💀💀💀💀💀💀💀 Boo u literally tried convincing me Free had a roaming agreement with Telus (plot twist: they don’t) and now ur talking about testing in Yukon? I know a guy that went there a few months ago. No service.

• 
  🏳️‍🌈王可森 (@kesenwang) reported 30 minutes ago

  @hadrosaurid23 @ymilesz @Twitter Alberta wtf, I didn’t even notice haha. So close to BC lol! And for sure we def should. I should have noticed the Telus helmet, I guess your face was too distracting HAHAH

• 
  Robert Boston III (@robertbostonIII) reported 31 minutes ago

  @sohotitsart As reliable as telus, for sure. It was out last night for some issue and it's been down twice more in the last 2 years. Tech support is not super useful. I can't answer your other questions, though. You need to supply your own router(s).

• 
  The Werewolf (@TheoWerewolf) reported 33 minutes ago

  @FidoSolutions Telus is green. And no, I'd prefer not to get another phone to fix this because of course, there's no way to know if it will work until I actually get the phone and try it. Very expensive experiment given the surreal pricing Fido has for phones.

• 
  Melissa Webster (@meowlissaw) reported 35 minutes ago

  @TELUSsupport There we never a way to resolve this issue. The other uses report is fixing itself after an hour or so but doesn’t seem telus provided a fix. Yes it will resolve after an hour, but very annoying when trying to watch something.

• 
  Nancy Marguerite Anderson (@Marguerite_HBC) reported 37 minutes ago

  I just answered a call from @Telus. They call me every day, never leave a message. I said, "Yes, Telus, What do you want." They hung up. I want this to stop, and stop right now, Telus, if it is your salespeople calling me.

• 
  Kelly McBain (@Skitzochef) reported 37 minutes ago

  Hey @TELUSsupport, I just spent 20 min rebooting my TELUS boxes twice to try to fix the black screen both of my TVs were showing only to go online for help and discover there's a planned outage going on. A heads up woulda been nice & a planned outage at 10pm on a Sat is not cool.

• 
  x - M-Phatic (@M_Phatical) reported 38 minutes ago

  TELUS sucks *****. #VANvsEDM

• 
  Billy Rigger (@BillyRigger1) reported 41 minutes ago

  @PunchyfHale @Rogers Telus and Bell combined have more customers than Rogers. Telus and Bell operate on the same network. Rogers is on a different network. Telus and Bell does not work on Rogers. And same with Rogers does not work on Telus and Bell towers. Way more towers with Telus and Bell.

• 
  Jeremy Duncan (@duncanjeremy) reported 46 minutes ago from Calgary, Alberta

  @TELUSsupport No issues on any other platforms. I have a Telus 1Gbps fibre connection.

• 
  FantasySportsDad (@FantasyDadSport) reported 49 minutes ago

  To everybody out there thinking of switching internet providers to @TELUS . DON'T. Its facking awful. The absolute worst connection rates ever. Also switched to PIK TV thinking I was smart and going to save money because it is cheap... again... the worst thing ever.

• 
  Vania Pacheco (@vania_pacheco) reported 49 minutes ago

  Finally canceled cable. Wish me luck during withdrawal period. What made me laugh was Telus offering me $15 discount to retain me. I’ve been a customer for almost 10 years, always paid on time and canceled because my tv always kept losing signal, finally fed up with it!

• 
  EMO LEBLANC™©® - G.O.A.T.- RECORDING ARTIST 🇺🇸 (@CountryMusicEmo) reported 51 minutes ago

  I bet So have the worst internet .... I am with @TELUS @TELUSsupport J will have to let all m to followers on Twitch know !!

• 
  Trevor Pott(◢◤); (@cakeis_not_alie) reported 53 minutes ago

  I wish @Telus had a way for customers to nominate individual employees for being exceptional. I'm not fond of Telus as a company, but there are several @TELUSsupport people I've interacted with this year who consistently went above and beyond. Bad company, but some GREAT people.

• 
  Kassie (@Kassie_YEG) reported 53 minutes ago

  Looking at homes in Rundle and Beverly Heights in Edm. No Telus. What is @shawcable like over there. Dont want to have to call @Shawhelp . Come on #Yeg lets start calling out these internet providers if they offer horrible service #ShawCommunications #ShawCable

• 
  Pixelpump 🏴 *NOW WITH 5G (@pixelpump) reported 53 minutes ago

  Is @telus fiber down all over Vernon BC?

• 
  ☣ るかりお @rukario@awoo.pub (@LordRukario) reported 56 minutes ago

  @acrufox Should be fine, as long as the phone has dual sim standby. (I'm using T-Mobile/Freedom.) I sometimes have to force the network connection, otherwise they stay roaming (the T-Mo sim on Telus/Bell & Freedom on AT&T).