Telus Outage

Is Telus having an outage right now?

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

 Problems detected at Telus

Telus problems in the last 24 hours

Telus Outage Chart

August 17: Problems at Telus

Telus is having issues since 01:00 PM EST. Are you also affected? Leave a message in the comments.

Most Reported Problems:

E-mail
(84.80%)
Internet
(6.93%)
Phone
(5.18%)
TV
(1.30%)
Wi-fi
(.95%)
Total Blackout
(.84%)

Telus Outage Map

The most recent outage reports and issues originated from Edmonton, Penticton, Vancouver, Trail, Vernon, Sherwood Park, Calgary, Abbotsford, Lethbridge, Prince George, Red Deer, Kamloops, Sooke, Nanaimo and Surrey.

Edmonton E-mail
Edmonton E-mail
Penticton E-mail
Penticton E-mail
Vancouver E-mail
Vancouver E-mail

Telus Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Telus Issues Reports

Latest outage, problems and issue reports in social media:
  • JBossmin Janice Bossmin (@JBossmin) reported

    @TELUSsupport How can so many of us only make up 10%. It’s been 3 days and this is unacceptable! Plane reservations never arrived. Hotel reservations are floating in cyberspace. I was going to change my tv plan to Telus. No thanks. Staying with Bell.

  • shhshsj73547209 shhshsjs (@shhshsj73547209) reported

    @artbuf56 @ShawInfo @TELUS Oh trust me, Shaw is just as trashy as Telus. Love that we're forced to pick one of two terrible service providers. I'm currently getting 10% of the download speed that my plan offers with @ShawInfo.

  • HarrisonNHL Tim Harrison (@HarrisonNHL) reported

    @AzorcanGlobal @TELUS @TELUSsupport This is absolutely pathetic service. They are famous for this kind of thing over the years. No excuse in today's tech World. Hire better engineers and cisco certified techs. How many billions are they worth these days. Spend some of that on good help. Ridiculous!

  • shauna0908 ShaunaB (@shauna0908) reported

    @TELUSsupport Still no email service......apparently I'm not in the 90%. 🙄 Any idea of a timeframe to have this fixed, it's been almost 48 hours already. Come on Telus surely you can do better than this.

  • 2Zero54 BryanBowen (@2Zero54) reported from Edmonton, Alberta

    @AzorcanGlobal @TELUS @TELUSsupport Mine was down for over 2 days. Didn’t even bother calling Telus about it because their customer service is horrible

  • shauna0908 ShaunaB (@shauna0908) reported

    Still no email service. Any idea of a timeframe to have this fixed, it's been almost 48 hours already. Come on Telus you can do better than this surely.

  • AzorcanGlobal Paul Almeida (@AzorcanGlobal) reported

    57 hours since no webmail service from @TELUS I know. You are working on it and only 10% of your customers have no service. I’m sure your customers will be compensated. @TELUSsupport

  • seamus_strachan seamus.strachan (@seamus_strachan) reported

    Looks like Telus is getting near the end of this email outage.

  • JennKaine 𝕁𝕖𝕟𝕟𝕂𝕒𝕚𝕟𝕖 (@JennKaine) reported

    @GerrySm66721385 @TELUSsupport @bigmf99 Thank you for giving me a straight answer when neither support nor TELUS will. That’s all I wanted. The customer service on this is sorely lacking. #telusfail

  • NellaLou 𝒩𝑒𝓁𝓁𝒶𝐿𝑜𝓊 (@NellaLou) reported

    That you frame the recent widespread email outage @TELUS @TELUSsupport as "a learning experience" for your leadership is ridiculous. I would give anything to have the publicly owned Alberta Government Telephones and BCTel back instead of the *********** that is Telus Corporation.

  • JoeFink18 Joe Fink (@JoeFink18) reported

    @TELUSsupport @kimlaforce Reminder @TELUSsupport you must provide notice of a data breach without undue delay. The lack of public information shared my @telus on this absolutely ridiculous service failure is quite concerning.

  • xionbunny XionBunny (@xionbunny) reported

    @derrdog Well public is telus and i get my service cheaper then any of the other big providers, but to each their own.

  • PeterVogel Peter Vogel (@PeterVogel) reported

    PR nightmare for TELUS. Finally a bit of an acknowledgement that the company has not been terribly forthright about this matter. Thankfully I am not an email customer of theirs.

  • LauraCrossYLW Laura Cross (@LauraCrossYLW) reported

    @TELUSsupport Hey Telus! I won’t be paying my bill this month due to the service interruptions. If you want to send me a bigger bill the following month, I will change service providers and gladly spend $100 on court costs to take you to small claims court to be the costs. Thanks let me know

  • livingintheWack MeghanReid (@livingintheWack) reported

    @TELUS @TELUSsupport I expect to be compensated. 3 days with no email access. We have 4 cell phones, home service, long distance, cable and internet with you... you might want to treat us better!

  • SamySalti Salti (@SamySalti) reported from Markham, Ontario

    Dear @Rogers @TELUS @Bell , You're the big three. You guys can literally be good people and provide ACTUAL Unlimited Data with absolutely no slow downs. Please make it a thing as it'd probably help everyone in Canada. You're making people pay so much for literally nothing.

  • yycsoccergirl Yycsoccergirl (@yycsoccergirl) reported

    @charper5 @TELUSsupport I find it unacceptable that they have not responded to a single one of my tweets or dm. And the generic message on the outage update at my TELUS is a waste of time. Clearly not valuing their customers.

  • PreciousDar Darlene Drummond (@PreciousDar) reported

    @TELUSsupport So far 3 days lost work for business. We should all get a rebate from Telus on the service we’re paying for let alone billing them for loss $ it’s costing us.

  • Ben_Morley92 Ben Morley (@Ben_Morley92) reported

    @G0tta_be_KD @AzorcanGlobal Telus cares about 1 thing. Stock dividends. Their email service actually costs them money, they would be glad if people didn't use it & they could get rid of it. When I worked at Telus they were ok with me telling people not to use Telus email and use Gmail or Proton mail instead

  • Ladamedemocracy Rita (@Ladamedemocracy) reported

    @TELUSsupport @telus it’s time to offer your loyal clients a substantial $ credit for lack of email access since Weds! Not to mention intermittent issues with #TELUS Optik tv!

  • RIsaacs1952 Roland Isaacs (@RIsaacs1952) reported

    @TELUS Why can I not get hold of anyone at telus to tell me why my mail has been offline for three days. Losing business- terrible service- shit service

  • Ladamedemocracy Rita (@Ladamedemocracy) reported

    @TELUS email outage has been rough and frustrating for me and thousands in B.C. and Alberta!

  • Ladamedemocracy Rita (@Ladamedemocracy) reported

    It’s been over 2 days of #telus email outage! Enough !

  • kristoforhons Before & After School (@kristoforhons) reported

    @TELUSsupport Your pinned tweet is purposely misleading customers. Just called customer service and they said, don’t worry, everyone’s email is down. #telus #heldhostage

  • Biebs_BoyQ Biebs&BoyQ (@Biebs_BoyQ) reported

    @FatTamScoop @TELUSsupport @TELUS Telus is providing all the emotional support that they can. Technical support does not work weekends

  • daveste58682506 dave stewart (@daveste58682506) reported

    Telus still down

  • johnedeals John E Deals (@johnedeals) reported

    @TELUSsupport Quick fix for Telus email outage: Switch to Canada Post, no contract required! Enjoy the silence from no email alerts!

  • NancyConstable Nancy Constable (@NancyConstable) reported

    @Tony Geheran Web mail is still down in Brentwood Bay. I am still waiting for a reply from Telus Support from 7 hours ago (totally unacceptable customer service)

  • Biebs_BoyQ Biebs&BoyQ (@Biebs_BoyQ) reported

    @kimlaforce @ODintheloops @TELUSsupport It’s incredible but sadly telus support can not do anything but say sorry. emotional support is their version of support.

  • ApcDoctor APC Doctor (@ApcDoctor) reported

    Huge problem with telus servers email down

  • ApcDoctor APC Doctor (@ApcDoctor) reported

    Huge problem with telus servers email down

  • Biebs_BoyQ Biebs&BoyQ (@Biebs_BoyQ) reported

    @Lesley_Lopez3 @ODintheloops @TELUSsupport Contact telus support directly and they won’t even deny it. They can’t since they have been wrong every other time they predicted an end.

  • Biebs_BoyQ Biebs&BoyQ (@Biebs_BoyQ) reported

    @Lesley_Lopez3 @ODintheloops @TELUSsupport Multiple sources have now confirmed that it could be up to a week before email is back on. Telus support won’t post it because they would lose so much business. But they can’t post anything else as well, as they will be wrong!

  • Biebs_BoyQ Biebs&BoyQ (@Biebs_BoyQ) reported

    @emmybellabella @TELUSsupport @notn_much I have heard it from more than one source. Zero chance that telus support will confirm or deny it.

  • Traveler0329 Traveler 0329 (@Traveler0329) reported

    @TELUSsupport The bunch of you should be fired! We are now going on to many days of no email service. Stop lying. You people have no idea what the hell is wrong and are just making it up as you go along. #Telus #telusfail

  • cheryl_rhodes Cheryl Rhodes (@cheryl_rhodes) reported

    @TELUS does have a history of being liars. I think they mean 90% of customers have partial spotty service. I get a few random emails in no particular order and then nothing for hours then a couple more from 2 days ago, 1 from today, 1 from yesterday....

  • VictorVrsnik Victor Vrsnik, MCM APR FCPRS (@VictorVrsnik) reported

    Hit the 100 minute mark on phone waiting for @telus customer service.#telus

  • ingkenning Ingrid Kenning (@ingkenning) reported

    @TELUSsupport I have been a Telus customer since 1996 and have never complained a out occasional service bumps. But I am now approaching 55 hours with no email. I am going to need to cancel my service. Please help me understand why I shouldn’t do that.

  • VictorVrsnik Victor Vrsnik, MCM APR FCPRS (@VictorVrsnik) reported

    Hit the 90 minute mark on phone waiting for @telus customer service.

  • blairverbin blair verbin (@blairverbin) reported

    Telus at the moment has had their webmail down for 4-5 days. For a big company like Telus you would think they would have this problem fixed with in hours. Looks like they are so cheap all they can afford or want to spend is to hire sloppy and ineffective ,uneducated, moronic en

  • RaymondNYULI Ray NYULI (@RaymondNYULI) reported

    I don't have anymore pressing emails to send but I would have been in trouble without an alternate email provider. Now perverse curiosity keeps me checking to see how long @TELUS is going to take to restore a simple service.

  • JekaDesjardin Jeka Desjardin (@JekaDesjardin) reported

    Day 4 and still Telus email not working. Telus, fix it, this is unacceptable.

  • BCSpurs BCSpurs (@BCSpurs) reported

    I’m a brand new customer with #ShawCable and not impressed with them so far (day 2). I had self install equipment that didn’t install so now I have to wait 2 weeks for an engineer to install. Just about to move in to my new apartment and wish I could’ve stayed with Telus. #Shaw

  • maple_wine 🍁 Nicole Marie 🍂 (@maple_wine) reported

    When @TELUS e-mail has been completely down for over 48 hours and now it’s Saturday so you’re pretty sure nothing will happen now until Monday... I have hundreds of messages in my inbox... 🙏 they are not lost... like my PVR recordings... 😫😫😫

  • Michael500ca Michael500ca (@Michael500ca) reported

    @TELUSsupport Will not update me on their mass outage! Very rude! I am afraid they have made our relationship toxic. #Telus #TelusFail The first failure was the email going down, their next one was its customer service going down. I am waiting @Telus. This does not look good.

  • mssimmonssays Stacey Simmons (@mssimmonssays) reported from Ottawa, Ontario

    @mcguirp @TELUS It doesn't matter, they are all awful😪

  • punchj Punch Jackson (@punchj) reported

    @TELUSsupport OMGosh can you believe this collapse of service at all levels. Definitely NOT award winning service. A great lesson in how customer loyalty is a one way process. Will definitely be looking at options. (Telus TV, Telus Mobility, Telus Internet fibre cable, home phone!!

  • thebetterfoodie Heather Angel (@thebetterfoodie) reported

    @kentlam @TELUSsupport @TELUS Telus sucks

  • Michael500ca Michael500ca (@Michael500ca) reported

    @TELUSsupport @FredQuan @TELUSsupport Email is still down here on Day 3. Any idea of when it will be back up. This is absurd #Telus.

  • Michael500ca Michael500ca (@Michael500ca) reported

    @TELUSsupport Email is still down here on Day 3. Any idea of when it will be back up. This is absurd #Telus.

  • Michael500ca Michael500ca (@Michael500ca) reported

    @SHeidecker @jicastillo I agree, all 3rd party websites report all of Telus's email is down for everyone so Telus is lying. I think that this is their newest way to save money by eliminating their email service by faking an outage. @Telus @Telussupport #Telus

  • emmybellabella emmy bella (@emmybellabella) reported

    @cbcnewsbc It’s still out. Day three. Have not been able to send or receive (or view) email from Telus since Thursday morning at 9am. It’s now Saturday. They’re saying 90% of service is restored, but judging by the comments on their Twitter feed I find that hard to believe.

  • oilrfan Oilrfan (@oilrfan) reported

    @TrondFrantzen I dumped Telus a long time ago. Horrible service and more expensive.

  • GiantSlayer99 Giantslayer (@GiantSlayer99) reported

    @kimlaforce @TELUSsupport Yeah 90% up and running. Sure. Nobody believes the crap they are spewing. We have 10 .net accounts and 2 of them are working. #Telus #sucks

  • Michael500ca Michael500ca (@Michael500ca) reported

    @TELUSsupport Email is still down here on Day 3. Any idea of when it will be back up. This is absurd #Telus.

  • FuzzyVirgo SLMM (@FuzzyVirgo) reported

    @GlobalEdmonton Can you please find out why TELUS email has not been working for three days please. Do a story on it. Maybe that will help.

  • TmsiTweet Tom MacDonald (@TmsiTweet) reported

    @TELUSsupport Surprising how few Telus users know about alternatives like Gmail. A free service.

  • Paginini Janice Tanche (@Paginini) reported

    @Telus @TelusSupport Email down 48 hours. No chat support available. Outgoing message on support line says email is down and not to bother waiting. I do not believe 90% are restored. I'm getting frustrated by the lack of meaningful updates from Telus.

  • PUlvestad Peter Ulvestad 🇨🇦 (@PUlvestad) reported

    Telus email has been down for 3 days. They are lying when they claim 90% of customers are now working when there are reports across western Canada of no service. Maybe time to change to Shaw. @TELUSsupport @TELUS

  • RecretionCanada Recreation Canada (@RecretionCanada) reported

    @emanfive0 Telus webmail is not working in South East Edmonton @ 10:30 am Saturday