Telus Outage Report
Why is my Telus service not working?
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (48%)
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Phone (27%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Surrey, Brampton, Victoria, Edmonton, Calgary, Vancouver, Winnipeg, Langley, Milton, Toronto, Grande Prairie, Montréal, Wetaskiwin, Maple Ridge and Nanaimo.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey |
Wi-fi | |
| Brampton |
Phone | |
| Victoria |
Phone | |
| Edmonton |
Wi-fi | |
| Calgary |
Internet | |
| Vancouver |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Double C
(@flatfendered) reported
Well just finished watching F1 on @SpaceXStarlink no freezing no broken pictures no rebooting. 🖕🏻🖕🏻 you @TELUS and your ****** rural internet.
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hitthepost
(@hitthepost) reported
hey @telus -- i was recently switched to your fibre optic network: lots of new hardware. all things fine. today, the signal is coming and going. one minute i'm getting 70mbps, then the next minute 0. is there a reason for this today in calgary ?
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adamboyko
(@adamboyko) reported
My @TELUS team is committed to giving back! We’ve been making the #FutureFriendly by giving more than $900 million and 1.8 million days of service, equating to $1.4 billion in over 50 countries since 2000
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MASSIMO MANDARINO🇨🇦🇮🇹🇺🇸
(@MassMan44) reported
@gerrybuddy Roger's and I think shaw. But telus and bell do. Sooo painful to call them. Its terrible. I'm All for businesses doing whatever they have to make money, but when you're Goliath like they are, I'm sure you can afford $15/$20 hr to employ Canadians
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(Jon)ny Foozball
(@jonathanwhudson) reported
@hitthepost @TELUS We had issue in condo with ADSL when we got dual line version as one was shorting out randomly and dropping connection (visible via tv signal skipping). Took the right tech level to fix it. The simplest techs wanted to swap box inside when I kept telling them it was external.
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Eissa H.
(@MarvelAddictt1) reported
@TELUS @TELUSsupport when will the internet be back this outage has been going on for hours.
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Brian 2022 and still living the COVID19 dream 😷
(@SWCalgaryGuy) reported
@jsrioux I'm curious, does the Shaw remote provide parental controls based on the voice? I'm a Telus customer and we don't have that feature, at least not that I know about
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(Jon)ny Foozball
(@jonathanwhudson) reported
@hitthepost @TELUS In my area the fibre runs in back alley on poles which then they run line in from in air. Which a bad install could be messed up by weather (snow) at connection point. Good support call help can look at connection from their side but not sure if it tracks history or just live.
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Carol W
(@estherflubb) reported
@TaLoKend @TELUS I thought it was just me. Compared to in the uk the ‘bundles make zero sense. With Telus you end up with loads of crap you don’t want. I s Shaw any better.
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Cuntastic™ 🇨🇦
(@SoulDB902) reported
@TELUSsupport I need help asap! I have an appt tomorrow and cannot get logged onto the Telus care app since switching phones. Missed appt gonna cost me $120. Here is the ticket ID for reference: 58931
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(Jon)ny Foozball
(@jonathanwhudson) reported
@hitthepost @TELUS I have that current install and no connections issues in weather. So if that's it they should fix it. They are able to see up time of connection from their admin software. It's also something a tech person can see from your router side as well.
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Celeena S
(@csayani) reported
@TELUSsupport @TELUS I waited on hold for over 30 minutes for your 24/7 tech support and your office is now closed? My iPhone 12 Pro Max screen display is flickering non stop and I need support ASAP. Can you please help!?
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MTBRider
(@MTBRiderSS) reported
@_DamnBucky @TELUS @TELUSsupport ****! No kidding. I'll make sure they know that.
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Steve.R.Austin
(@Steve_R_Austin) reported
@CTVNews Seems Freedom Moble is at issue as the 4th carrier in Canada. Lol Koodo and Public Mobile are owned by Telus. Fido, Chatr and Rogers wireless is owned by Rogers. Bell owns Bell mobility, Virgin mobile, Lucky mobile and Bell MTS. 711 Speakout is Ztar on Rogers as 3rd party.
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B or not B
(@chrmstr) reported
@DominicLiberka @TELUS We’ve all tried everything!!! Why is it over a week and still can’t login to a subscribed service. What is wrong with your updated PikTV App?
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MTBRider
(@MTBRiderSS) reported
@_DamnBucky @TELUS @TELUSsupport I'm 100% going back after my 2 year contract. Nothing but issue after issue since I switched just 2 weeks ago. Both TV and internet.
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Eric Karjaluoto (he/him)
(@karj) reported
@mattsmithabb @TELUS It’s a shame when companies do this. The service seems like a reasonable value, but no one wants to feel tricked into a purchase.
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Tyler Higgs 🇨🇦🌻
(@UberJumper) reported
@TELUSsupport is there a cell tower out of service in South Surrey, BC? Trying to call Mom, but getting call failed! All 4 telus phones here have poor signal. Not usually like this!
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Boycott Evil Amazon-Find Alternatives-Follow me 😀
(@AvoidAmazon) reported
@TELUS It’s too bad your company is not as generous as your workers.
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Alys
(@AlysLH) reported
@VancityReynolds Please bring @Mintmobile to Canada. We need an phone company that offers great service and prices instead of those big companies(Bell, Telus, Rogers...) that charge us way too much.
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CyKoore 🇺🇦 слава Україні 🇺🇦
(@CyKoore) reported
@leighfromcanada Sounds about right. When I was a Telus customer many years ago, they sent me a box of chocolates and a card for Christmas one year. The next year, I got a bill falsely claiming $12,874 for data overages, which took 5 months to resolve.
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Alys
(@AlysLH) reported
@VancityReynolds Please bring Mint Mobile to Canada. We need an phone company that offers great service and prices instead of those big companies(Bell, Telus, Rogers...) that charge us way too much.
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Mo 🇨🇦
(@The_MoBiz) reported
@RichNolet @hussien_coding I switched to Telus prepaid and immediately they started calling me with spam calls trying to upsell me on **** I dont need. I dont answer their calls anymore.
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Gcobb 🌽
(@Geoff_Cobb) reported
@TELUS That’s not too pretty bad
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(Jon)ny Foozball
(@jonathanwhudson) reported
@hitthepost @TELUS That's their starting place to seeing that issue starts from the wires leading your house and that it's not internal setup.
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H. Neal Cropper
(@RealNealDeal) reported
from
Metchosin, British Columbia
@p_barbeau @TuraEmanuela @DrKathleenRoss1 Sorry, I have to ask. How does Telus get away with charging service fees to access longitudinal care then? I don't get how they're allowed to do what doctors cannot.
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Mark Fidgett-Advanced Equity Lending
(@MortgageMark) reported
never understood requesting my phone number and secret code through an automated service, only to be asked the exact same question by the time I get to a real person #fail #telus
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Emilio Ramirez |⛓ 🕸
(@_EmilioRamirez) reported
@TELUSsupport Telus tv sucks, disconnects during a playoff game every few min.
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Don Allen
(@DesignerDon) reported
@veryloudwoman @CalamityJayne4 My wife worked for a company that can track where you are based on your cell signal which Rogers/Bell/Telus/etc all sell to a third-party. They know when you come home from work, how long you stay, where you stopped on the way, etc. This is unfortunately not new.
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Charlene Nixon
(@Charlen32082174) reported
My @TELUS team is committed to giving back! We’ve been making the #FutureFriendly by giving more than $900 million and 1.8 million days of service, equating to $1.4 billion in over 50 countries since 2000