Telus Outage Report
Why is my Telus service not working?
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
-
Internet (45%)
-
Phone (30%)
-
Wi-fi (10%)
-
TV (6%)
-
E-mail (5%)
-
Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Oliver, Parksville, Vancouver, Calgary, New Westminster, Montréal, Whistler, Montmagny, Swift Current, Edmonton, Spruce Grove, Duncan, Kelowna, London and Ladysmith.
| City | Problem Type | Report Time |
|---|---|---|
 Oliver |
TV | |
| Parksville |
Internet | |
| Vancouver |
Phone | |
| Calgary |
Internet | |
| New Westminster |
Phone | |
| Montréal |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
-
Bellwise
(@Bellwize) reported
My Telus internet hasn't been working FOR MONTHS. They've completely oversubscribed my area, and refuse to do a single thing about it. I've called support at least 20 times now and still have no permanent solution. What else can I do? @TELUSsupport
-
Michael Spencer
(@Lowrider2012Ms) reported
@EdmFootballTeam @TELUS What.....we need to bounce a quarter in that cup over there to get a shot from the gator aid bottle. Come on that sucks I work hard out there and need my very own bottle. Trying to play football here not drinking games.
-
Sham
(@Philosophisir) reported
@Shawhelp @ShawInfo has been seriously lacking for the past few months, constant outages and today the internet is not working at all. Seriously considering a switch over to @TELUS
-
Cookie Monster's Ex
(@UrGirlSaigon) reported
And my current bill aint due until into January so what the hell is y’all problem trying to be slick telling me and threatening me that I gotta pay THE WHOLE THING within 48hrs hours when have that **** ain’t even due yet! Y’all did the SAME trash LAST MONTH @TELUSsupport @TELUS
-
Aaron Amadeus
(@amadeusrock) reported
Just moved my wireless service from @TELUS to @Rogers Main reason is Telus is offshoring level 1 support and service to the Philippines and Rogers is all in Canada. So I would rather support folks in Canada working. Telus you can win me back one day of you hire in Canada.
-
emgfind
(@emgfind) reported
@OhSheri1 @MaryamMonsef Governments use privatization as payback to their donors? There have been several essential public services sold to private groups & then subsidized.Telus was once publicly owned. Currently some health service are being transfered to private for profit. Disasterous LTC s.
-
lynds
(@lyndsgaud) reported
I also switched from bell to telus which is tea bc bell sucks noah fence💀
-
thinkin.of.a.better.world
(@lakeswimmmer) reported
Some of the worst: Telus, Comcast, NY Times
-
LifestyleDigs
(@TheLifestyleDig) reported
It is so hard to keep track of a movie with dozens of freezing & stuttering thanks to piece of **** @TELUS Optik TV. I can't imagine advertisers like @TheBrick are too happy with the constant dropped signals during their ads.
-
Lisa Corriveau
(@spokesmama) reported
@CrunchyCarpets @TELUS We've been having issues for a while, which may just be our router? I dunno.
-
SC
(@cuesta777) reported
@TELUSsupport @telus after 10 + yrs of using your service, im about to leave. According to your service department, I have to lock into a 2 year agreement or pay $30 more a month. I've been loyal to your service and I get nothing. I just want to keep the same payment #Nothanks
-
John Pokocky
(@SMuskokaPhoto) reported
@TELUSsupport I made 4 payments on my Telus account on two CC’s. All four payments made on Telus website said payment not processed. Actually all 4 payments went through and are all showing on my CC statements online. Your website isn’t working. Fix that. And message me pls
-
Blue Angel
(@BlueAng16621833) reported
@KateXin96 @RajaPetra @guanenglim Dia cuma lead us to believe that his stupid. He did all to make his people more rich. Kalau ada gst they cannot escape. Semua telus. Sst ikut suka.
-
Cannbur🇨🇦
(@carrieann9000) reported
Of course I had already tried to port my number to Bell only to find out I needed to okay a text from Telus before I could...on my locked phone. And then Bell wouldn't let me cancel that request and just get a new number. My card wasn't even activated but they suck.
-
Mrtn Rd
(@Mrtnreid) reported
@TELUSsupport When does Telus Support open up again in the New Year for small business?
-
Ian Harding
(@IANRHARDING) reported
Funny that when comparing Shaw internet plans with Telus, our current Shaw service completely drops off. Maybe it’s a sign to switch...
-
justin
(@complianthawk) reported
@TELUS Now this trash company won't even let me into my account! See what happens when you are to cheap to pay someone a livable wage you get idiot that don't want to do their jobs
-
yoshi
(@hedwigyitzhak) reported
@TELUS ****! these! people!
-
Abhishek
(@abhisheksfdc) reported
@TekSavvyBuzz i was curious and browsed ir website, but 150 mbps by telus is 55/month, and i dont feel any issue with it. connected almost 10 devices and all runs well..u guys are charging way more
-
LifestyleDigs
(@TheLifestyleDig) reported
4 minutes into a movie and that piece of **** @TELUS Optik TV has frozen at least a dozen times! Do NOT sign up for TELUS substandard shitty service!
-
Time Ain't on Our Side 🇨🇦 🌲⏳
(@OhSheri1) reported
from
Winnipeg, Manitoba
@MaryamMonsef Why are we spending money to give over to internet service providers like Roger's, Telus, Bell? Let the state own telecoms in a crown corp instead of giving away our investment.
-
Kail
(@Semschette) reported
@TELUSsupport Is the Telus website down? Ive been trying since yesterday to add piktv to my plan and it keeps saying to refresh the page or try to log in again
-
Chris Umiastowski
(@cumiastowski) reported
Just moved 4 mobile lines to Telus (business plan), will be paying $50 per line for 20 Gigs. If you pay more and get less, you might consider moving too. Pretty damn easy with a sales rep helping by email. Took 10 minutes.
-
Cookie Monster's Ex
(@UrGirlSaigon) reported
I had no problems with @TELUSsupport @TELUS before but the trash *** ways y’all been acting this past year, I’m DEF going elsewhere in 2021 when my term is up and I’m up for renewal for a new phone. My loyalty all these years clearly means **** all. This is actually bonkers.
-
bren bear 🐻🍁
(@spikestabber) reported
@sidney_chest It amazes me that after 5 years and Harper, they're now claiming to fix our dismal broadband situation with borrowed money, this time it will work (to make Rogers, Bell & Telus richer).
-
Brian Walters Dog Rescuer- PT Chef
(@bubbatruk88) reported
and call service. 2G of data....which means 2G off your wireless if you have wireless at home. We bought a package of Telus Optik TV....That gives us 10G wireless per month ....then you simply tag your phone to your wireless WIFI ..( free and unlimited -on your phone ) ...
-
Jennifer Duholke
(@JDNovel) reported
from
North Vancouver, British Columbia
@TELUS Our TV signal here in North Van keeps dropping-been like this for two days. What’s up Telus? @NorthVanRT
-
AMignault
(@ukodus321) reported
@TELUS not happy with Telus and I will be changing service provider shortly. You screwed up my account and now I am forced to pay almost 860$ for your mess up to fix the issue that your staff can’t help with. And you’ll expect me to change my mind?
-
Sharlyn
(@sharlynkumar) reported
@TELUS absolutely love the HORRIBLE service I received, spent 45mins on a call just to have the person hang up ... you really do care about customer service and quality of services provided .... NOT
-
Andrew Smale
(@andrewsmale) reported
Apparently its impossible to my esim from my old iphone to the new one... @bell the customer experience has been a joke. Moving to Telus...