Telus Outage Report
Why is my Telus service not working?
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
-
Internet (49%)
-
Phone (27%)
-
Wi-fi (9%)
-
TV (7%)
-
Total Blackout (5%)
-
E-mail (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Vancouver, Surrey, Burnaby, Brampton, Summerland, Westerose, Toronto, Calgary, Montréal, Halifax, St. Albert, Montmagny, Richmond, Maple Ridge and Grande Prairie.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Wi-fi | |
| Surrey |
Internet | |
| Vancouver |
TV | |
| Burnaby |
Phone | |
| Vancouver |
TV | |
| Vancouver |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
-
Geoff Heith
(@geoff_heith) reported
Dear @TELUS ... when almost 2 months ago I book a new hook up and you cancel it without telling me, what kind of service is that? Now you can't rebook me till July 20th because of your mistake? Really appreciate it. Seriously. Thanks #sarcasm
-
That guy ron
(@Gfrtgnbbvfrthnn) reported
Trying to reset my password but your site is BROKEN😡 i enter my email and press reset then get sent to some pointless story @TELUS
-
Michael Reeve
(@McIntyreReeve) reported
Neighbouring Telus and BC Hydro stations have suffered extensive damage. In addition, rail and highway infrastructure are affected. 2/3
-
rae 🦭
(@themindlessrae) reported
Got stood up for my Telus appointment this morning and when I called the support line, they told me "it's probably because it's Canada Day"
-
Balk
(@bigbalker) reported
@edmontonjournal @TELUS Cell service would be nice in our town of 850… used to work 10 years ago fine and has gotten WORSE over the years. The last two months it is gone So we rely on internet for wifi calling but it’s down 2 hours of every day too. Can’t work, can’t call. Telus for both of course
-
Shelby Thom
(@Shelby_Thom) reported
@GlobalOkanagan . @TELUS says wildfire in #LyttonBC damaged TELUS fibre lines, disrupting services to customers’ homes and affecting two cell towers that provide wireless service. Crews will assess the damage and begin restoring services as soon as they are given permission by officials.
-
Ray™️🇮🇩
(@MRayhandhra) reported
FIX UP THE WIFI ******** @TELUS I COULD NOT WATCH IT PROPERLY
-
FredJ
(@fredjmal) reported
@CanAmeriConsult @TELUSsupport Lisa, even with call back option telus service poor. This a.m. Telus called me back, then put me on hold, phone ringing at their end, then call dropped. So even with call back they take you in circles. Poor service at Telus.
-
Deb Delorey
(@debdelorey) reported
@edmontonjournal @TELUS Always hearing about a tower going up to give us better cell service, but it never happens.
-
TELUS Support
(@TELUSsupport) reported
@MCChaseProduct Hi MC, are you experiencing issue with your TELUS home internet service?
-
Shelby Thom
(@Shelby_Thom) reported
@GlobalOkanagan . @TELUS says wildfire in #LyttonBC wildfire damaged TELUS fibre lines, disrupting services to customers’ homes and affecting two cell towers that provide wireless service. Crews will assess damage and begin restoring services as soon as they are given permission by officials.
-
Riffle
(@RoyMcPherson) reported
@TELUSsupport Ever since Telus was here to service my place a couple weeks ago my internet has been trash. Now the tv issues on top of it are diminishing my faith in Telus.
-
Grannygta / 2_pop ⚰🌈👵♿🐱👤
(@GrannyGTArp) reported
Daddy, why do people yell bad things at you? Please Telus.
-
Shelby Thom
(@Shelby_Thom) reported
@GlobalOkanagan @TELUS . @TELUS says it's bringing in a cell tower on wheels (COW) to ensure emergency responders have a reliable wireless signal. Company also deploying SmartHubs, satellite phones, cell phones, charging cables, and comfort kits with necessities to #LyttonBC evacuees. #BCWildfire
-
SeasonOfWashYourDamnHandsⓋ🌱🥑♻️💚🦄🖤🏴🏹🧙🏻♀️
(@DolphinsDancer) reported
**** @TELUS! I'm SO tired of this companies complete BULLSHIT! I cancelled my service b/c their so called "high speed fibre optics" NEVER worked+STOPPED using them well OVER 2+ years ago. They're NOW coming back 2 1/2 yrs later..saying I owe some bill?! WTAF. No. NO! #FUCKTELUS!
-
Troy
(@Troyyoneil) reported
@TELUS @TELUSsupport has to be the worst for trying to transfer ownership. Been on the phone with three different agents and still no success.
-
Not McDavid
(@madacaz) reported
@TELUS why do we have cheap hotel wifi at home when we are paying for your premium gold plated wiring - why when we spend over an hour in line on the phone you just tell us to turn our modem off every time - is your service plan to make people NOT want to call in? #badwifi
-
SW_ON_TRAFFIC
(@SW_ON_TRAFFIC) reported
Being installed at the top. When asked if this was for 5G service the crew denied it saying that that upgrade would allowed more radio communication channels for the tower to use with less equipment. This was clearly a 5G tower upgrade. Owned by: Bell Shared with Telus
-
SLR
(@toobadkittens) reported
@TELUS How about you just actually provide the service I’m paying for: ONE MONTH without our home phone in an area with no cell service, no repair service until July 7, and then you send a bill! #shameful
-
DR COOM
(@sigma_balls) reported
@TELUSBusiness TELUS, you don’t give a single ****. I hope I stand on the CEOs grave and take a fat **** on it one day.
-
FredJ
(@fredjmal) reported
@TELUSsupport I have said exactly what happened this morning. Telus called back, no agent, I am put on hold you hang up after 4.28 minutes. CALL BACK should be when some1 is available at your end. fix your system. This has happened before.
-
whispers from the void 🦌
(@shugs33) reported
@FarLeftWitch He was trying to abuse his position from the get go? Vital Partners, that is a real thing? I seem to remember it being shown that he was going to profit directly from dismantling the health care system here. And the Saudis are investors in Telus' Babylon Health? Evil ****.
-
Deb Delorey
(@debdelorey) reported
@edmontonjournal @TELUS I live rural… pay full price for a cell phone that has zero service unless I drive to town. Have to have a landline and when Telus pedestal had faulty wiring and I had no phone service, it took over three weeks for a repair to be done. Missed two calls to go for a 2nd vaccine.
-
Tom Flannery
(@tom_fly4) reported
@VancityReynolds You are never going to be able to buy out TELUS at this rate Ryan…
-
Raphleta Taylor
(@Raphleta) reported
@the_cra this is to advise that my phone has been stolen and @TELUS and @PublicMobile are refusing to shut down the instrument and SIM Card respectively. Pls ensure that the crooks in your organization do not use this as an opportunity to steal my money or adjust my information.
-
Jennifer Kingsbury
(@JenniferKingsb6) reported
@8kdub @jjhorgan @TELUS is posting updates on their feed. Cell towers in the area sustained significant damage.
-
FredJ
(@fredjmal) reported
Useless @Telus support. I called, 1 hour wait. They call me back, tell me to press 1 to connect w/agent, ringing tone, 4.28 min later, disconnected at your end. Why call back if agent not available?
-
Sheilah
(@SheilahDMacD) reported
@TELUSsupport is there an email address to which I can send a service issue complaint? I don’t want to wait on hold. Telus assist can’t help me. I just want to send the complaint with screenshots to support.
-
Terry Spencer
(@handymanSL) reported
from
Slave Lake, Alberta
@TELUSsupport It didn’t help , why disconnect devices when they should be able to stay connected. My old system 5 years ago was much more stable then this one. My neighbour across the road has Telus 50 internet, how is that possible when I was told it’s not.
-
Ben Dumaine
(@RealBenMoney) reported
@shaw @bell do you have better customer service than @telus ? Because they are brutal