Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (47%)
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Phone (28%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Vancouver, Grande Prairie, Surrey, Airdrie, Medicine Hat, Edmonton, Calgary, Langley, Montmagny, Port Moody, Leduc, Duncan, Vanderhoof, Fort St. John and Brampton.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Grande Prairie |
Internet | |
| Grande Prairie |
Internet | |
| Surrey |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Stan Querin
(@BlackStangBC) reported
@Nimbleson @TELUS I was born in canada and of of english descent so my family came from england at some point and i have never asked the gov't for a dime yet i could use the help but being english,irish,french & german i am stubborn and refuse to ask for help
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ori • hj plush 📌
(@gobIinjoong) reported
@theyunhosimp blame my dad not me 😭 he goes from telus to shaw to telus to shaw and he never tells me and it drives me insane
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Tim Conrad, APR
(@timsbits) reported
First, @TELUS Connect app issue. My account was not showing properly on their end. Hence, it wasn't working for me! After five agents I got to one who had to get me to remove the cover from new internet box. Cover wouldn't budge, until the entire unit came off. 8/This was 1:29min
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Natalie Nanowski
(@Natalie_SKi) reported
@TELUS @TELUSsupport why are your wait times terrible? My husband has been trying to switch providers to you guys and been on hold for hours. Not a great start to service eh?
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Tim Conrad, APR
(@timsbits) reported
We've been with @Bell #Shaw #Primus @Virgin and now @Telus in the last decade. None provided a simple and problem-free beginning. Usually hours wasted on hold to get something fixed. We need more competition. This was another hell experience and it isn't done. 20/Six hours gone
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J. Karen Parker
(@jkparker) reported
@TekSavvyCSR I’m on hold with Teksavvy phone support right now. I think they’re putting in a ticket with Telus to find out more.
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Angry Turtle
(@AngryTurtle_Liz) reported
@TELUS is a thief that's double billed me told me to call a support number they never answer while I remain on hold for over an hour cause they STOLE my money it's criminal they are allowed to steal money from customers and make them waste hours dealing with their mistakes
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Tim Conrad, APR
(@timsbits) reported
I tell the agent my two challenges - the @TELUS Connect app is not working and the security camera needs to be removed. 6/Four different agents started with "I am the person who can fix all of this for you."
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J. Karen Parker
(@jkparker) reported
Anyone else in Edmonton on DSL internet (we are with Teksavvy but it uses telus’ infra) experiencing an outage right now?
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Shane Hazelwood
(@ShaneHazelwood3) reported
@TELUS never in my life have I experienced such piss poor customer service in my life! Twice I was lied to.
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🎃 ᓅᑎᓂᑐᒫᑲᐣ 🦇
(@cedarsageskoden) reported
@HLeafriver I keep trying to figure out how to do it it’s frustrated that i don’t just have a login but maybe i can give you my telus optik tv account
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Michelle
(@mamathursday) reported
@GlobalEdmonton @ChrisAChacon I’m also with Telus and in order to not have dropped calls, I have to use wifi calling and it still can be bad.
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Mind over Matter
(@tryoung) reported
@OpenMediaOrg The @CRTCeng is incapable of producing good/positive outcomes for consumers. However Bell, Rogers and Telus benefit immensely from the CRTC's bad policies, decisions and rulings. That's why the #CRTCMustGo
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Charles Poirier
(@34Poirier) reported
@TELUSsupport Ive been having a recent issue trying to log into my Telus account.Haven’t lost access to TV but certain add in channels I had are no longer there.Tried to log into my Optiktv app and I keep getting an incorrect password prompt. Ive been trying to reset via email1/2
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Ronald Beer 🍷🇨🇦
(@Calculator60) reported
@ryck_nancy Trudeau was going to lower our cell phone bills. The latest for Telus is to charge the customer for placing his/her costs on a credit card.
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Ryan
(@ringneckryan) reported
@TonyRouge Download the app on your tv or phone and try to log in. Call telus for help if you have too. It will only take 15 mins to do. You might miss the 1st period but thats ok. Good luck!!
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Brad Zubick
(@cube5142) reported
@TELUS @TELUSsupport what happened to my centre ice package I wanna watch hockey and it’s not working
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Melanie PA Clarke
(@Blonde_Duchess) reported
@TELUS @TELUSsupport been two months since I got the service and I’m still not able to select the channels I want for my #Pik5 not on your website nor on your app. #HELP! Have terrible channels that I didn’t choose #BadCustomerService
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Tim Conrad, APR
(@timsbits) reported
We start each time by verifying my identity. As I'm by router or laptop through this and my wallet is in a different place, I did the stairs lots for my identity. 7/I was @Telus most verified new customer today. An award I gave myself!
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Tim Conrad, APR
(@timsbits) reported
They assure me there will be no charge and the technician will ensure everything is connected so the @TELUS Connect app will work as it should. 14/Kudos to the agent, they really did try the best of all to help.
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Lou Stoule
(@DwnDak) reported
@CarmichaelKevin @nationalpost @BatPost I pay $45/mth USD ($61CDN) for unlimited call/text/data across US/Canada/Mexico down here in Florida for my Verizon plan. In Canada, I paid $105/mth with Telus for unlimited Canada only plan.
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Felix🏳️⚧️
(@whiten0iz) reported
@timsbits YES, god, Telus customer support is a ******* nightmare. We've had our internet service cut several times over the past few years because of their failure to process payments and every time it takes hours of phone tag to fix their screw-up.
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Lamb since 1993 🦋🦋🦋
(@Mc_4life_) reported
@telusmobility Hi, is this a legitimate number for a Koodo/Telus win back team? I'm a former customer looking to come back and I talked to someone from this number and just want to make sure they aren't a scammer - 1-866-264-2964
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Tim Conrad, APR
(@timsbits) reported
We were first approached by a Telus salesperson at our door two weeks ago. I was keen with what they offered but they couldn't verify if my address could have fibre. They said they'd get back to me. Never did... 2/I've verified my identity seven times in one call @TELUSsupport
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Lamb since 1993 🦋🦋🦋
(@Mc_4life_) reported
@TELUSsupport Hi, is this a legitimate number for a Koodo/Telus win back team? I'm a former customer looking to come back and I talked to someone from this number and just want to make sure they aren't a scammer - it's 1-866-264-2964
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Lamb since 1993 🦋🦋🦋
(@Mc_4life_) reported
@TELUS Hi, is this a legitimate number for a Koodo/Telus win back team? I'm a former customer looking to come back and I talked to someone from this number and just want to make sure they aren't a scammer - it's 1-866-264-2964
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🦇ꑛꋫꐟ꒒🪓
(@HLeafriver) reported
@cedarsageskoden Oh it’s ok, you don’t have to do that. I wouldn’t want to have some issue come up with your account if I login, Telus cracks down on that **** hard. I love and appreciate that you would do that for me though🥺
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Mutt 19
(@Mutt19) reported
@GlobalEdmonton @ChrisAChacon Thank you for the story, I live in Summerside as well and have very poor cell service with Telus, they did not solve the issue!
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ʍɨֆȶɛʀ ɛ...
(@oO_Mister_E_Oo) reported
@PublicMobile with deteriorating 3G signals, phone call quality/reliability is now HORRIBLE on your service (central Etobicoke area). I sincerely hope VoLTE will be enabled soon with 3G being phased out (and seeing how your higher tiers Koodo and Telus BOTH have had it for a while).
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KylePolanski
(@KylePolanski) reported
@willob02 @GlobalEdmonton Yup. Same problem. I find switching to wifi calling helps as we are no longer requiring the @TELUS tower. But still. It’s awful that this is a problem in 2022 in a major city.