Telus Outage Report
Why is my Telus service not working?
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (46%)
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Phone (28%)
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Wi-fi (10%)
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TV (7%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Vancouver, Calgary, New Hamburg, Victoria, Bonnyville, Birtle, Langley, Sidney, Nelson, Kitchener, Kamloops, Toronto, Burlington, Courtenay and Surrey.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Calgary |
Internet | |
| New Hamburg |
Phone | |
| Victoria |
TV | |
| Bonnyville |
Internet | |
| Vancouver |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Seet Sah
(@SeetSah) reported
@TELUS You should focus on making my high cost #TELUS services better #5G sucks! I think cel services out worse now than in 1986 when I signed up with your company! The only reason I’m still a customer is because all other celco’s are WORSE!
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Tracy Lynn
(@grapedevine) reported
@NanaimoNewsNOW Can we get a cell tower on Hammond Bay Rd in #Nanaimo! No cell service or weak at best @TELUS @Rogers
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izzy 🇺🇦
(@Iseabail90) reported
@TELUSsupport Oh hey still nothing from Telus. This is how they actually treat their customers. 3 weeks trying to get a hold of support for my broken phone and I can't get anyone to even read my messages.
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Rya Victoria
(@marayavictoria) reported
is Telus internet absolutely horrible for y’all too? Shaw had me so good in my last place 😫
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Shillelagh
(@ManitobaExpat) reported
@theJagmeetSingh This IS STUPID. Have you met Ford/Moe/Kenney or Horgan? Let's start with asking what they did with the COVID billions. Then ask Horgan how Telus Health isn't two tier. Don't throw tax money at ideological jackasses.
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mama3🇨🇦🌻🇺🇦🌻🏳️🌈🏳️⚧️
(@thjustme81) reported
@whatpplcallme @AlchornArthur @TorontoStar Bell sucks too in my experience. Don’t known about Telus
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Hanner
(@GangstHannah) reported
Videotron cancelled my transfer request because I couldn't accept it via text.... Because they made my phone inoperable while still billing me for "service". Oh, they also hung up on me. So now I'm back on the phone with TELUS to make another transfer request + call to Vidéotron
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Anthony
(@tapsomebong604) reported
@marayavictoria Telus fibre for me was hella slow for me today it was spotty connection
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Jessica Poole
(@NewfieHabsGurl) reported
Very disappointed in @TELUS forcing one of my phones plans to go up $7 a month (a plan that I had since 2020) not including its my dad's phone and he's trying to cut costs since mom passed... screw loyalty, any company want a loyal paying customer?
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John Martin
(@JohnMar28988436) reported
@MBellefontaine I thought that it was just me The UCP debate was probably broadcast by Telus Dial Up internet. Thats how advanced Alberta Rural internet service is Might need an investment to CONNECT ALBERTANS
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CanadaZebra
(@canada_zebra) reported
@IronRick6 @Captaincoby00 Exactly! It’s a poor bandaid at that. It doesn’t provide the continuity of care required to improve health outcomes. What’s terrifying is the number of premiers who want corporate telehealth as the solution. So Telus or Loblaws make $ and we get a walk-in doctor on the phone.
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Janet D
(@HorselipsNomore) reported
@dangotoole Telus in Edm. No dropped calls in many years with them. Immediately after Rogers issues, I've had 2 weeks of dripped calls (Telus)
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iceblueaccent
(@iceblueaccent) reported
@Kloud_ix @TELUS I need to use Telus for seek a referral to the BC Lung Screening Program. I've already tried 2 virtual clinics that said they could not help me, but I've been told Telus has provided others with this referral.
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Kushal
(@tinkushal) reported
@TELUSsupport I registered using a different email ID for Telus mobility as my primary email is being shown as already registered. Can you help me to move my email ID to the primary email ID? Forgot password for primary email is giving me an error when I click on it
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Mike
(@Mike91636925) reported
@TELUS would have been great if the tech that was here checked wifi strength yesterday sobi didn't have to spend half of my day off trying to get service.
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Laney
(@edlysons) reported
@DavoZed @LindySmithMD Labour laws. Excuse me. But I can say... we are LOVING the Telus Health option. My husband used it today. I bet you hate that too. The poor public is the one who suffers from the protectionism.
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Brandon/Xantar
(@thexantar) reported
@TELUSsupport Why is it your website to request condo fibre upgrades never gets a response? In St. Albert & I’ve applied three times as a member of our condo board. Telus sure pretends to care about community with ads until it takes any form of work.
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Marc Perreault 🇨🇦
(@marcusp11) reported
@mrmikeMTL I live on an acreage so still have telus satellite to be able to watch oilers games. My internet too slow to stream live events. Netflix is ok, just can't do live tv
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Markus Milner 🇺🇦
(@MilnerMarkus) reported
@David_Moscrop Yes, well. I once had a Shaw technician ask if I'd considered switching to Telus. Happily, there's a smaller, independent provider where I live, with its own network, who provide better internet service for less money than any of the big telcos.
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Commissioner Miner
(@fanCRTCProfling) reported
This entire of the #CRTC leadership is failing at the pillar of protection (s.7 of the Act), putting people in harms way, ignoring basic service (universal comm's) & rights for the financial benefit of... Rogers & Telus. People don't see this. They don't know. *shakes head*
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the artist formally known as seanybabes
(@seanybabes) reported
Who's got Telus phone service and does it suck or nah?
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Laharl
(@SpaceMutiny) reported
Will say when Rogers does buy Shaw by the end of the year/next year I will be moving to BCTel/Telus for basically everything since yeah two major outages in one year and a CEO being so blase about giving answers to it eat the fattest part of my Native Italian *** **** face.
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Andreas
(@MeowjinBoo) reported
@TELUSsupport I have been having Telus mobility data connectivity issues all over Vancouver. Is there an issue with the service?
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Joshua Strange
(@thestrangeview) reported
@TELUSsupport still no response as to why Osoyoos has atrociously slow Mobile Data speeds. 56kb/s what is this 1999? 10 minutes to watcha YouTube short? 2 hours to watch a 45 minute episode? What am I paying for exactly? Changing carriers immediately. So done with @TELUS
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know your enemy
(@siberianmama) reported
@SojuggaLo @kristalynnterry @comradevero They are a joke that puts people in jail and freezes bank accounts. And says on you with the help of Telus. And that's what we know. It may not be legal but it can require going to court. They would definitely freeze accounts over a fine.
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Greg Bamford🇺🇦
(@Drofmab) reported
from
Regina, Saskatchewan
@cdnbeer Oh, don’t get me wrong - I’m a SaskTel diehard (for mobile - nothing else) in Canada. They keep our rates cheap & their roaming is the best bet going in Canada… literally flips to whichever carrier has the best signal at any given moment (Rogers/Bell/Telus), in my experience.
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Birdman the Welder
(@BirdmanWeldCo) reported
@TELUSsupport will you be addressing the outage that some of us are experiencing with our Telus Secure business? Can't log in to the app to allow remote entry for employees and clients for over 24hrs now.
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Jaime te Velde
(@teVeldeJaime) reported
@TELUSsupport I am tired of not being able to talk on the phone in my home and neighbourhood due to lack of service by TELUS. I have phoned about this before. I need someone to phone me and I don’t want to wait 3 hours on hold back and forth. May not be able to hear me by the way
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The Beardo🆒
(@TheBeardoTweets) reported
Just had a fella from Telus come by and lure me over to their freshly installed fiber optic internet. I’ll get the same gig service on a dedicated not shared line. Best part is that I’ll save $30/month on my bill. Thanks! 🙏
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ᴄᴀꜱᴛ
(@Cast1923) reported
@TELUS just wanted to say **** you and your ****** services 5g is a ******* joke I live literally 20 meters from the tower and I can't even get a 100mbps 5g router... what a joke seriously you guys ******* suck