Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (28%)
• Wi-fi (9%)
• Total Blackout (6%)
• TV (5%)
• E-mail (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Winnipeg, Edmonton, Steinbach, Fort McMurray, Markham, Grande Prairie, Calgary, Rocanville, Brandon, Toronto, Vancouver, Toronto county, Pickering, Kingston, and Surrey.

City	Problem Type	Report Time
Winnipeg	Wi-fi	1 hour ago
Edmonton	Internet	1 hour ago
Steinbach	Phone	3 hours ago
Fort McMurray	Total Blackout	9 hours ago
Markham	Phone	1 day ago
Grande Prairie	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  David Wedge (@TheCoverageGuy) reported 4 minutes ago

  @MacCash55 @TheStig_16 @TELUS The same TSN that shut down TSN 1040?

• 
  jodi birdsall (@jay_elbee) reported 4 minutes ago

  @jodyvance @guyfelicella @TELUS A friend had issues. She said that the equipment was old and somehow there was a glitch that allowed a customer in Alberta to delete their recordings. It was a mess. She eventually switched to Rogers. She’s much happier, cheaper too. I have Rogers. It’s ok. Usually a reboot fixes

• 
  Temple 8 Research (@Temple_Eight) reported 4 minutes ago

  I hope the $ASTS boys like dilution because you're going to need a lot of it to fund your ambitions. While ASTS has a small lead on broadband connectivity their real advantage is spectrum access via carrier exclusivity and they've locked up nearly 60 mobile network operator partners covering over 3 billion subscribers AT&T, Verizon, Vodafone, Rakuten, Telus, Bell, etc. SpaceX operates more than 9,000 satellites around 60% of everything in orbit. ASTS has roughly 9 including recent launches, and is trying to accelerate to about one launch a month to hit 2026 targets. Analysts are skeptical it can sustain this. Each BlueBird Block 2 is a 6,100 kg spacecraft, far more complex and expensive per unit than a Starlink satellite and AST can't launch anything close to the pace of Musk. SpaceX owns the rockets while ASTS has to buy rides on Falcon 9, New Glenn, etc. SpaceX's hardware iteration speed is, as one analysis put it, a real and durable advantage, and if their next gen satellites deliver on data performance, the competitive gap narrows while the constellation scale gap stays insurmountable. SpaceX already took the biggest carrier prize in the US being T-Mobile. So the carrier moat cuts both ways. SpaceX obviously has access to vast capital after IPO, with Starlink generating ~$10.4 billion of revenue in 2025. ASTS is pre-real-revenue at scale ($70.9 million in 2025) and funding itself with convertible debt and dilution. Do the bulls have an answer to this?

• 
  Fred Garvin (@FredGarvinReal) reported 8 minutes ago

  LIke, I put forward that I’m a drunk but my brother developed a real-time alarming system with 3 other guys on the internet. Our greatest trip to Vegas when he got comped for Splunk was when Telus tried to **** on his system that they just made up when they were bored.

• 
  Lori Bergman (@bergy1965) reported 10 minutes ago

  Been waiting since early June for new @TELUS equipment; have spoken to @TELUSsupport THREE times. Was ASSURED in the last conversation that it would arrive July 1-7…and here we are on July 8. Good business plan…pay for service you do not receive.

• 
  Sporting Vancouver (@vansport) reported 10 minutes ago

  **** Rogers. Switching everything to Telus. Might look into Starlink options.

• 
  Wes (@AFKnownWes) reported 12 minutes ago

  @FerronRay11491 @jodyvance @TELUS They all fail for the same reasons. CRTC is forcing them out of the customer service department. Everything with be self serve and app based moving forward.

• 
  Colleen E. Jordan 🇺🇦🌻🇨🇦🦩 (@ColleenEJordan1) reported 17 minutes ago

  @jodyvance @TELUS Does your video ‘wig out’ (quit!’)? Had that issue for weeks including hockey 🏆 OT! Insisted on a person coming to house! Turned out our WiFi box was broken! ‘Canceling’ threat helps. 🤞🥰

• 
  ChinoAleman (@chinoalemano) reported 17 minutes ago

  @christianAV6334 The US is the one that needs to put in the work and improve its network using AmpliTech radios. AmpliTech's radio has already been tested and is being used by a major Canadian carrier; TELUS.

• 
  Kelly Rehel (@kelly_rehel) reported 19 minutes ago

  @Telus @TELUSsupport why is it taking 14 days for a technician to come to my house to fix my internet? 14 DAYS!!! I work from home and you’re a national corporation. Get it together!!

• 
  Duke of Football (@_paulrai) reported 20 minutes ago

  @jodyvance @TELUS Absolutely abysmal signal for today’s game

• 
  KB (@RealDeal_KB) reported 21 minutes ago

  @Jhammy51 @Rogers @TELUS Everyone switch their cell service over to anyone but Roger’s !

• 
  Carol Topalian (@CarolTopalian) reported 32 minutes ago

  News must be a public service. The closure of radio news 1130 is criminal.Local newspapers were torched over a year ago, along with the radio traffic station. In MetroVancouver, a major city of 3 million, it has gone silent. Companies like Rogers and Telus are ANTI-Communications

• 
  Michael Bentley (@MPBentley) reported 33 minutes ago

  Have you ever had trouble reaching customer service at a large corporation? That was my experience earlier this week with @Telus and yes, I was frustrated. BUT then @TELUSsupport came through and looked after me 100% including pro-active follow-up. Thank you @TELUS

• 
  Big Jimmy (@BJdoubledeuce) reported 34 minutes ago

  @raygaurca Telus is ****. Put it in the s&p

• 
  Bobby (@youngster1015) reported 37 minutes ago

  @MyHockeyBurner @Sportsnet650 Do you think rogers gives a **** about you being a customer? They are in business to make $ for shareholders. Rogers shares up 15% the past 12 months. Telus down 35% and can barely pay their 12% dividend. Give your head a shake

• 
  Alberta fair (@mstewartbittner) reported 37 minutes ago

  @telus bad bad bad service , mistreats the elderly and offers no service

• 
  REV TV Canada (@revtvcanada) reported 40 minutes ago

  @frozenmustache Appears to be an issue localized to Rogers and Telus customers. We apologize for the inconvenience.

• 
  jetpackclub2 (@jetpackclub2) reported 41 minutes ago

  @chooseyourwow You deserve it. That company shouldn’t exist, any canadian name is already dogshit but Telus is actually evil. **** anyone that invests in that disgusting company. They refuse to invest in anything except paying old people dividends. from the top of a mountain: **** TELUS!!

• 
  bcevaj (@bcevaj) reported 43 minutes ago

  @TELUSsupport May's credit was for ‘no dial tone' issue. The current voicemail outage was a brand new failure that took 3 agents to fix. I am now denied compensation for a separate failure.#Telus ignored my DM. Ticket 11622008 and REF-260617 #Telus #CustomerServic

• 
  Birdy. (@thirtyspace) reported 44 minutes ago

  @Snaplandscaping @mattsekeres @TELUS Ha. They offshore to China and India. Good luck with that. Never trust corporations.

• 
  Sam Ganguly (@sg_sam_sg) reported 45 minutes ago

  We have had the worst experience with @TELUS After cancelling a Bconnect service, confirming by their reps that it is cancelled, we are still getting billed a year after. No matter who we call at Telus, they all ghost us! Absolutely the worst customer service @TELUSsupport

• 
  ChinoAleman (@chinoalemano) reported 46 minutes ago

  JUST IN: American 5G is among the WORST in the world for AI, according to Ookla. And FDD radios, like the ones $AMPG sells to Telus $T.TO, are the key. Out of 22 countries studied, the US ranks DEAD LAST in the share of throughput it gives to the uplink, and 20th in latency. That matters because AI services (multimodal AI, AR glasses, real-time apps) are uplink-hungry. They push data UP: video, voice, sensor streams. And US networks are sitting below the thresholds AI needs. Why is the US so far behind? Ookla is specific: the country leans too heavily on TDD spectrum and lacks enough FDD lowband to complement it. The networks with consistent uplink (the Nordics, UK, Australia) combine TDD midband WITH FDD. The US doesn't. Read that again. The diagnosis is literally: America needs more FDD in the mix. Now connect it to AMPG. On the Tier-1 carrier deployment we've discussed, AMPG supplies the FDD mid-band radios. Two of the five radios per sector, in the exact band Ookla says US networks are missing. So the logic writes itself. If the US wants 5G that's actually ready for the AI era, Ookla says it needs network investment and more FDD. That's capex. And capex on FDD radios is precisely the buildout AMPG sells into. And this lines up with everything else pointing the same way: the $66B TELUS plan, the FY2027 defense spend, the sovereignty push, the AI-RAN validation. More American network investment, in the exact areas AMPG serves. The diagnosis (US needs FDD and network investment for AI) points straight at AMPG's lane. America's 5G isn't ready for AI. Fixing it means building more of exactly what AMPG makes. This is not financial advice. Do your own research. I'm long $AMPG.

• 
  Jody Vance (@jodyvance) reported 46 minutes ago

  @guyfelicella @TELUS *he messaged. It’s all AI and off shore, now. No direct route to inside support. I’ve spent weeks, perhaps months, of my time on hold/waiting for technical support/technicians/troubleshooting. It’s never consistently delivered the services I’ve paid for. It’s brutal

• 
  BCTallTrees (@BcTall) reported 50 minutes ago

  @Angelahvn They installed Telus fiber here but it still has very SLOW periods. I'm still trying to figure it out (there's some online guidance on using a separate router downstream of the one Telus provides, for one)

• 
  Jordan 🇨🇦 (@TheStig_16) reported 51 minutes ago

  @Alan_B_Happy @TELUS Bad press is better than no press. Aqualini might hate getting bad press, but having nobody talk about your team at all besides game broadcasts? Thats much worse. Sure WE have Twitter, but the average fan? They still tune in during drive time to get their team updates.

• 
  Dave Peterson Ⓥ 🇨🇦 (@FedUpWithBadAir) reported 53 minutes ago

  @LizardPiou43950 @akarndt @Sportsnet Telus is basically the best of the worst, if that makes any sense.

• 
  Lil Whip (@LILWHIPMUSIC) reported 55 minutes ago

  @Rogers you need to upgrade your upload speed. telus can go up 10GB Up And Down and you can only do 200MB up like you seriously need to make your upload speed faster. i chose rogers because its more reliable than telus.

• 
  Mark Lines (@chooseyourwow) reported 57 minutes ago

  I thought as I walked to his office, “these poor employees with their ESOPs, they must be so stressed”. I was thinking , 10% yield and 4 PE, seems like a good deal. BUT, I did not act and buy stock. Could have made a killing. So…. Is Telus the same thing? I have loads already, but buy more?? As Nuttall says “generational opportunity”?

• 
  1rhodesian (@JohnKir43886910) reported 58 minutes ago

  @bcbluecon Telus sucks as well. They all start you at a reduced rate and then keep jacking it up. Try Starlink if you can.