Telus service status: outage reports and connection issues
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Full Outage Map
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
- Internet (50%)
- Phone (22%)
- Wi-fi (13%)
- TV (6%)
- E-mail (5%)
- Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Vancouver, Vernon, Airdrie, Montmagny, Victoria, Calgary, Montréal, Scarborough, Belleville, Surrey, Edmonton, Toronto, Langley, Port Alberni, and Sherwood Park.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver
|
Wi-fi | 11 hours ago |
|
Vancouver
|
Internet | 14 hours ago |
|
Vancouver
|
Wi-fi | 18 hours ago |
|
Vernon
|
Phone | 20 hours ago |
|
Vancouver
|
Internet | 21 hours ago |
|
Airdrie
|
Phone | 21 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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James (@James099878) reported@globalnews The bad news is Telus sent him a bill for 62 million dollars cause he didn’t have roaming.
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Oscar Grouch (@OscarGrouchAjax) reported@TELUSsupport I was by use the setting use location for time zone. But I tested again around lunch and unchecked the setting, and it again switched to Atlantic time. Was wondering if this a Telus network issue. I will try to reboot my phone at the end of the day.
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Palestine Will Thrive 🪶 (@FryBreadFreak) reportedsometimes im scared that telus will nuke my house if i try to arg without my vpn on the chance is never zero
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Brian McNight (@Lets_Play_MEOW) reportedReally? I'd have to check the dates in vo.parison to when some ******* idiot posted my IP and I displayed my late wife's...CELLULAR PHONE...and the Telus notification of actually being hacked....while uploading all sorts of medical documents And now....you know. A cellular phone
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Adam Adapted 🇨🇦 (@AdamAdapted) reported@TELUSsupport Hi Telus, yes, as indicated on my reply I did eventually get the issue resolved. Most support employees were lovely to talk to, there was lots of passing my issue to other people, re-explaining the issue over many hours. All good
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Harry Sak (@CriticalAnger) reportedGood news, Telus was able to put in a cancellation. So, this means that all the scammers cost me was a little time, which I have tons of. **** Indians, worthless street shitters.
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Maᴙty\\\ (@MartyMajestic11) reported@BlondeBigot11 Ahh man. This is stressful I know. We're living week to week, using the foodbank, moved to lower rent appt. I have debt collectors calling me almost daily, chequing account in overdraft. Telus bill over 1k, lol. Positive thing is new job comming soon. Hang in there. Find positive
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Inuinnaq Kendal (@AngelStein732) reported@TELUSsupport A couple of days too late to ask. But the issue only lasted 2 or 3 hours. It was interesting because I was telling one of my plane spotter friends in the US, and even Verizon (a partner of Telus?) was giving him issues on and off the same day.
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Scott F Shefford (@sfshefford1) reportedNot a day goes by in this **** hole of a city that stupid stuff continues and of course Telus is on the grift
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Ray Gaur (@raygaurca) reportedTelus now is my largest holding. It is down just under 6% for me. However, one year of dividend should comfortably make up for the loss. $T $T.TO
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Corey Haywood (@CoreyHaywood) reported@TELUSsupport @TELUS Just moved into a basement suite. Been waiting two weeks to have our internet set up, we verified with your braindead online support agents that the tech WOULD NOT need access to the owners house upstairs.....hahahaha ******* jk they have to put a hole in the side of their house
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dapipi.imba (@DapipiImba) reportedI was told CRA would Never Never Never go after Telus and Rogers to audit their tax, where massive corruption happens
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Nichole Foot (@nikkyhertz) reported@TELUS @TELUSsupport is your service down in all of SE Alberta? Hard to run a business & live rural when there’s no cell service
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Meidas rosie (@meidasrosie) reported@Bell left me stranded with no data even though I paid for travel plan. Didn't help me at all even though chatted on my trip 7 times Bell travel plan fail. And now they say they won't give me back my money. After 19 years @telus here I come!!!
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Janice Chytra (@daisydexter4) reported@janmedo49 Pierre has no real world experience. None. The only real job he’s had was as a telephone customer service rep for Telus. That’s it! 😳 He’s not qualified to run Canada. Period.
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Idiom (@idiom_bytes) reportedCanada's privacy regulator cannot fine anyone for cyber attacks, data leaks, and systemic security negligence. ----------------------- The OPC found Loblaw was faking data deletion. They continue to keep your purchase history, IP addresses, and browsing data after you asked them to delete your account. Five days later, Loblaw disclosed a data breach. The penalty? A letter asking them to do better within 12 months. ----------------------- Telus Digital lost 1 petabyte of data. CIRO - the body that regulates your investment dealer, exposed 750,000 investors' SINs. PowerSchool exposed 2.77 million children's records. The hacker was a 19-year-old with stolen credentials. Total federal fines issued across all four breaches: $0. ----------------------- Bill C-27 would have introduced fines up to 3% of global revenue. It died in January 2025. No replacement has been tabled. ----------------------- If you're a lawyer in Canada who thinks this is broken, I'm building something. Follow along.
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ASP (@aprad1234) reported@johnston_phil @TELUS @TELUSsupport I've had this happen multiple times. I have had multiple techs come in to assess. For you, the next step will be TELUS telling you they will send a tech at cost of $140. It's all a way for them to leverage poor equipment to then upcharge in other ways. Look for another provider.
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MRD (@MRD87694463) reported@VanIsleInvestor Dont forget the security breach was known about for months before telus admitted to it. Did telus pay? are they allowing their customer data to get released? No outcome yet, but the timing is also perfectly aligned with Darren leaving. Just customer data, or something else?
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Viveros 🌸🍉 (@TheViveros) reportedthis **** is so funny bc like… what is the argument here? that loblaws and telus and ******* bmo have done such a good job of it that we simply cannot conceive of any reason why we should stop giving the private sector unlimited reign to ruin everything?
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Steve Pollard (@Steve_Pollard) reported@TELUS I’ve sorted it now cost me time and gas money to pick it up and another hour on the phone! That’s money down the drain
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HeyItsCherry (@HeyItsCherrry) reported@jaimepern You'll get better internet with Telus... but their customer service is pretty dogshit - slightly worse than Rogers/Shaw. Call Rogers, tell them you're a telus customer and ask what they'll offer you to switch. Take that, call Telus - leverage it for a great deal.
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Indiana Jones (@nuocmami28) reported@TELUS why doesn’t your service actually work and why is it that when I have a problem I am talking to someone from a different country who doesn’t seem to know what’s going on 99% of the time?
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Sandra Thomas (@sthomas10) reportedWe’re on vacation so at the pool with music in the background & our server gave us her earring to get the SIM card out. It was a journey and Miguel never gave up. If there’s a @TELUS medal, he deserves it! 🥇🥇
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Robert Duval 🇨🇦 (@Cessnadriver50) reportedI am back in Rogers communications. $RCI The weakness in Telus has hammered RCI in sympathy. At $45 and with the ownership of their sports assets, by my read RCI is now a 4:1 risk / reward, $5-7 down vs fair target of $70-75. 4:1 R/R is a benchmark for me for investment.
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Johal (@Johal6O4) reported@6Nonny @zCallouts telus would never do this
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Emmanuel Richie (@emmanuel_r90) reported@GodsgiftOkoji @amara_is_weird Got someone in the US, UK or Canada that could help you apply for remote jobs like Telus or outlier..? Link up and let's make weekly income together
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Adam Adapted 🇨🇦 (@AdamAdapted) reported@TELUSsupport Hi Telus, yes, as indicated on my reply I did eventually get the issue resolved. Most support employees were lovely to talk to, there was lots of passing my issue to other people, re-explaining the issue over many hours. All good
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Kyle Maw (@kylemaw) reportedI can't report you to @ccts_cprst because they don't accept telemarketing reports. And I can't escalate my complaint within @TELUS because your website form just sends me back to a 24/7 chatbot or calling... no need to call - I can talk to people - you simply don't listen
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Henry (@LordOfAlts) reported@BiqMillar Good tip never realized TELUS and Clickworker were options for consistent work
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PEER COMMUNITY HUB, Our Empowerment Zone! 🇨🇦✌️ (@p_communityhub) reportedFirst Quantum Minerals (FM) sees volatile trading pending further copper price discoveries. News: Telus (T) announces new AI-driven customer service initiative to lower operational costs. #News