Telus Outage Report
Why is my Telus service not working?
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (48%)
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Phone (27%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Vancouver, Victoria, Surrey, Calgary, Edmonton, Montréal, Toronto, Chilliwack, Montmagny, Hanna, Peace River, Cambridge, Lloydminster, Mississauga and Langley.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Vancouver |
Phone | |
| Victoria |
TV | |
| Surrey |
Wi-fi | |
| Surrey |
Internet | |
| Calgary |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Master Yoda 🇰🇬
(@MasterYodaMB) reported
@TorontoStar They should open up the market. There is no competition. Service and quality is awful and technologies falling behind the rest of civilized world. Rogers, Telus they are rapping their customers! It so expensive for ****** quality.
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Kabir Sagoo
(@Kabirsagoo_) reported
I wonder if @TELUS will help me leave rogers
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Rodney MacDougall
(@rodmac71) reported
@globalhalifax All the Canadian Telcos need a serious wake up call. Cell service is still way too expensive for what we get. Please don't get me going on their device replacement programs / device insurance programs. An absolute scam. Shame on you @koodo @TELUS
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kouchi
(@nwukku) reported
WTF WHY IS THERE NO WIFI FOR TELUS WOJFKWKENGNSNS
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Mike Tissue
(@TissueMike) reported
@CP24 No need to waste time or money, it was a hack. Bigger issue is are they still inside Rogers? Can they turn off Bell or Telus when they want? How much will it cost to remove them.
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Melissa
(@dreamsandcolour) reported
Hey @TELUS based on how hard I’m working to keep me as a Telus customer (aka doing your customer service and Loyalty teams job), I should be getting a commission 🤔 Customers shouldn’t have to fight for YOU to keep their business
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prettyakua🤍
(@prettyakua5) reported
@TELUS why is my service not working?
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Sarah Dubreuil Karpa
(@wildpassages) reported
@TELUSsupport @TELUS Any word in why internet is down?
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GypsyMouse
(@Gypsymouse) reported
@CBCAlerts As a Shaw customer I’m girding my ***** to change to Telus. When Rogers takes over Shaw I want to be far away. I’m not saying Telus is any better but…maybe?!
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Cody Lobreau - BeerCrank.ca
(@cdnbeer) reported
from
Brandon, Manitoba
@RogersHelps I've been with Rogers for 17 yrs and I'll be switching to Bell or Telus once my contract is up. TWO outages in just over a year?! That's not reliable at all, also if 5G is supposed to be the "next great thing", the latency is always over 100ms, that's bad service in modern times
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Mark Wendling
(@MarkWendling) reported
@TELUS @TELUSsupport So is it normal for your crews or your sub contractors to cut your competitors lines while installing your new fiber cables? It would be worth training your employees to at least acknowledge that is what they did and apologize. I will never go with Telus.
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John Papaloni
(@JohnPapaloni) reported
from
Grimsby, Ontario
@patrickbetdavid to clarify on your video about Rogers. Rogers doesn’t control 90% it’s 3 companies Rogers, Bell (BCE), & Telus combined they have 90% of the market. Definitely a monopoly, we have a “Governing Organization” but run by telecom executives, so how does that help?
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Mary-Lou DeHoop
(@MaryLouDeHoop1) reported
@FP_Champagne I don't know if this is in the realm of today's technology or not but it is too bad that the Emergency Services could not have flipped over to another Telecom service. As in moving over to Bell or Telus.
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Axis Vero
(@AxisVeroPI) reported
@Rogers, it appears that your internet just went down again. Luckily, I can still tether our office to @TELUS...again!
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Gerald Waterous
(@GeraldWaterous) reported
@OPR58302260 @CBCNews Cell line. Land lines, afaik, were not impacted in western Canada. Service standards generally quote % of uptime, with lots of weasel words to protect them, ie, pretty much useless. No idea what Rogers says, i know the only difference between home & bus @ Telus is response time.
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Mary-Anne Crevier
(@butterrcup) reported
@Kirsten_Hume No, Rogers was broken. Telus, Shaw, Bell.. and every other Canadian telecom was working just fine.
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Gogeta
(@Mystic_Gogeta) reported
@MsJLopez @RogersHelps Lol I hope you understand an outage like this can happen to telus and bell as well. Quit acting like Roger's did this intentionally damn you people piss me off
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GypsyMouse
(@Gypsymouse) reported
@theteapixie @CBCAlerts I just know I’m switching from Shaw to Telus before Rogers eats Shaw up. Lord, I don’t want to but I don’t see any way I’ll stay with Shaw given this and Rogers’ abysmal Customer Service récord.
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Randy Cap
(@RandyInbBlock) reported
@RogersHelps No problem. It took me an hour to switch to Telus the day after, plus I used the opportunity to locking for 2 years with a new phone. Thanks Rogers.
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Dusk/Dawn ☮
(@Dusk357A) reported
@CFLNumber1Fan @Tinabanshee I need & use most of my services from Telus. We have a love/hate relationship. I recently called them on a day off & spent about 2 hours convincing them to reverse the $20 increase or I was just going to start canceling my TV pkgs, did cancel 1. I have Netflix, Prime & You Tube.
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tracy gora
(@thetrblwthtracy) reported
from
Edmonton, Alberta
@TELUS where are the reward points for my cell service? I pay $163/month and get nothing. The pmt is never late & I’ve been a customer since 2012. My Home Services are LINKED. Norton Security is LINKED. My Apple Watch is LINKED. Fourteen points in almost 2 years?? C’mon #telus
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Ollie McClellan
(@OllieMcClellan) reported
@minnhorn Neighbour's mad at me because he thinks everyone in the complex should have one and sent a TELUS salesman around and I was like "No. I am philosophically opposed to those stupid things." "Well, if . . .." "No."
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Джек 🇺🇦🇺🇦🇨🇦🇨🇦
(@JackMeseyton) reported
@paigesellis My company has but the switch was in the works before the outage. I told the Telus reps yesterday they were 5 days late coming to switch our phones. haha
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Derek🇨🇦🇨🇦
(@XRPkook) reported
@Bell_Support Hi. I have been without bell mobile service in my area since last evening. My wife, who is with Telus, also has no service in the area.
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Ramandeep Brar
(@Ramande13388551) reported
@KDowney83 @Rogers Leave rogers go with @TELUS way better phone with bell even better rogers every few years they go down and blame it on updates last time this happened was April last year
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Jim Vanides
(@jgvanides) reported
@RogersHelps - More details: We are AT&T customers who roam while visiting Montreal. Whenever the Telus signal was stronger, our phone would switch to Telus and work. During a one-brand outage, customers need to be able to manually choose which signal to connect to!!
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Nacho_Bizniz
(@Nacho__Bizniz) reported
@fionaross15 @birgitomo @Rogers It's not just 'who' runs these communications systems, it's how many there are available to choose from. If one goes down, we should have a service in the home from another provider. eg: Internet with Bell; phone with Telus. You can still communicate if one goes down.
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S Pace
(@S__Pace_) reported
@RogersHelps lol this makes me glad to be a Telus customer honestly you should be giving your customers a lot more
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Bryan Botell
(@Christo45529065) reported
@marinat71335762 Yes the Roger's thing has taken all the Roger's clients public, one each area comes up then that one trunk dumps everything to them and their to 8 billion replication. Roger's should have went to Telus, asked permission for a few trunks off telus, 🙄 and then it waoulbrr slow. ✅
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Krista 🇨🇦
(@Hanajimaismycat) reported
@nationalpost I’d be frustrated too if all my plans to privatize healthcare,while blaming the PM, we’re called out. In BC they’re letting Telus offer pay for service programs that are undermining our public healthcare system.