Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (47%)
• Phone (29%)
• Wi-fi (8%)
• Total Blackout (7%)
• E-mail (4%)
• TV (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Edmonton, Vancouver, Beaumont, Calgary, Toronto, Red Deer, Toronto county, Guelph, Anmore, Montmagny, Winnipeg, Steinbach, Fort McMurray, Markham, and Grande Prairie.

City	Problem Type	Report Time
Edmonton	Total Blackout	6 hours ago
Edmonton	Wi-fi	16 hours ago
Vancouver	Total Blackout	1 day ago
Beaumont	Phone	2 days ago
Vancouver	Internet	2 days ago
Vancouver	Internet	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sally (@sadforcanadians) reported 4 minutes ago

  @Martyupnorth Never answer unknown, usually Telus with a good deal. I don’t even have a Telus cellphone. Counted my contacts & some of the were who the f is this.🙄

• 
  Rivers Edge (@TheRiversEdgeAB) reported 8 minutes ago

  @trukkie_don Well - We Get What We Pay For Hopefully... And Telus Is A BAD Buy

• 
  Lori Bergman (@bergy1965) reported 9 minutes ago

  @TELUS …so excited for tomorrow to see if my EXPEDITED order will show up tomorrow. The crack team @TELUSsupport is on the case. Next step…cancelling @TELUS service and making sure as many people as possible know how bad you are

• 
  Don Elkington (@don_elkington) reported 9 minutes ago

  @LoveMy7Wood @TELUS My error.. Telus is Philippines and Rogers, India. AI helps them..: note the hold time out; AI explains issues and responses provided for them. So cool; so Canadian.

• 
  ChinoAleman (@chinoalemano) reported 10 minutes ago

  The full Maxim Group interview with $AMPG CEO Fawad Maqbool. 28 minutes, unedited. $AMZN, $GOOG, SpaceX and Telus mentioned. I've been quoting pieces whole day. Here's the entire source. Summary below for the time-poor. But this one earns the full watch. THE HEADLINE. The "Tier-1 North American MNO" from every PR finally gets a name. The analyst asks: with Telus? The CEO: "Yes, absolutely. We're a direct supplier to them". No reseller in between. And Telus now comes to AMPG for NEW product development. More configurations. "Which we'll be announcing". THE NUMBERS. Roughly HALF the $40M LOI equipment already delivered. Orders received now EXCEED the original LOI by $5-7 million. Shipping every day. Most LOIs in telecom die quietly. This one got outgrown by its own customer. THE SECOND LOI. $78M, multi-year, via a partner for a Southeast Asian MNO. Slow by design: proof of concept, licensing. But the radios built for it are a worldwide product. Every same-band country is the expansion map. THE PHASE SHIFT. LOIs were for when they were new and unproven. Now certified, validated, running in the field: "We're going straight to PO stage." From these MNOs and NEWER MNOs. The audition era is over. The contract era is the test. THE QUANTUM NAMES. Test units delivered to IBM and Google. And then, zero hype from the CEO himself: quantum hasn't hit production mode. Early stage. Optionality, honestly labeled by the man selling it. THE SATCOM LIST. Asked where AMPG sits in satellite: "companies like Viasat, Amazon, CPI, all those guys are our customers." Ground stations. LEOs launching, MEOs launching, and on high-speed Ku and Ka terminals: "we're in the thick of that". THE NEW LANE. Network-in-the-Box: portable 5G in a backpack, on a Navy ship, on a cell-on-wheels. Product ready, pre-revenue, DoW interest flowing through the university channel: Northeastern, Georgia Tech, Virginia Tech. THE CANDOR. Shipments took a war-logistics hit earlier this year. Back on track, per the CEO. Guidance stays $50M, back-half loaded. H1 won't show the wave. That's the design. THE CLOSER. "The PRs are not fluff. They're actual milestones". Five-year plan: executed. Revenue stage: underway. "Next stage is profitability". 28 minutes. A Tier-1 named. Two tech giants named. Order math that beat the paper. A phase shift declared. Press play. Then decide for yourself. Not financial advice. I'm long $AMPG. DYOR. 📡

• 
  Ehrmantraut Capital (@EhrmantrautCap_) reported 13 minutes ago

  AmpliTech Group $AMPG (only ~$178 million market cap): - Confirmed to be supplying $AMZN and $VSAT for SATCOM equipment - Confirmed to be supplying cryogenic LNAs to $IBM and $GOOG for their quantum computing R&D - Has $NVDA as a customer for the AI-RAN project, with NVIDIA's AI Aerial software using AmpliTech's proprietary 64T64R Massive MIMO radio units - Has TELUS as their customer, who has already exceeded the LOI of $40 million by $5-7 million according to the CEO - Is projected to generate $50 million revenue in 2026 as per management's guidance - Gross margin of 48% in Q1 and expected to improve further in the coming years - 25-30% CAGR in the upcoming 5 years, possibly higher than 30% Truly a gem. Still comfortably holding.

• 
  Jim Rempel (@jim_rempel) reported 18 minutes ago

  Quite possibly true, I was raised with discipline, and many today are not. What I got as a kid, people today would call abuse, it wasn't. I started a business selling Internet access in 1995 and had 13 employees, this in North Central BC. We were an ISP until Telus monopolized the industry with the backing of the Federal and Provincial governments and bankrupted every small ISP in two provinces to the cheers of some of my customers. Ignorance is bliss, and yes, I'm still pissed off about it. Anyway, I had a few younger people work for me, some were good, many were not. It is a challenge to find good ones, but I can't help but look at places like Indeed and other online job markets and see how flawed they are. The hiring process is **** now, in the old days you hired your neighbors kid or someone you knew and trusted from Church made a recommendation. Grabbing a resume full of lies and flowery language is useless. Yeah, some kids are trouble but not all, but the way we find them has changed dramatically. In addition, when I got that job at 15, if I didn't pull my weight every minute of my shift, I was gone, instantly. Best advice I ever got was "fire fast and hire slow".

• 
  B Bic (@BigBiche) reported 18 minutes ago

  @TELUSsupport Hey Telus, 2 and a half hours trying to deal with you guys today and eventually a message that “ Sorry, but the corporate section is closed for the day”. You guys suck *****. **** you

• 
  Stop the Insanity (@ElviraHaycraft) reported 20 minutes ago

  Wouldn't it be more useful to demand that that speaking English you can understand would be mandatory, especially in Government positions and public service. I have been talking to bank employees on the phone that neither my husband or myself understood, same goes for Telus

• 
  Connie Olstad (@OlstadConnie) reported 22 minutes ago

  @TheNonaBarker @TELUSsupport Thank you. I had hoped after my mother’s death 2 years ago that Telus would stop sending this horrible “Sorry to see you go” email to relatives and executors of deceased people. Very disappointing.

• 
  JPD (@JDugganhimself) reported 22 minutes ago

  @TELUSsupport Telus sucks

• 
  bijboutique (@bijboutique1) reported 25 minutes ago

  @RogersHelps @TELUS sucks! Their customer support is just as bad as their services. Clueless and only concerned with selling me fiber optic.

• 
  Sadiabc (@74Sadiabc) reported 25 minutes ago

  @TELUSsupport @TELUS most ATROCIOUS customer service…your agents constantly have to “consult” because previous agent didn’t make notes about why I’m calling. been on hold for 59+minutes & counting. All because u STOLE $800+ from my dead father’s account. Just want the $ back!

• 
  Grouchy Grandpa (@GrouchyGrandpa0) reported 26 minutes ago

  @koodo @TELUS please fix t991 registration "internal application error has occurred"

• 
  I Heart Edmonton (@iheartedmonton) reported 27 minutes ago

  @TELUS Can't believe how difficult you make things to get a new phone for a senior on your mobility plan. Went into a store, they can't do anything; called a number, they took 15 mins to say they can't help; called different number, can't help us; sent us to a site we can't figure out!!

• 
  Metthe#1 (@1Metthe) reported 32 minutes ago

  Then break up the Canadian telecommunications cartel of the big 3- Bell Roger's & Telus. They are charging us 10x more than USA & European firms do for BETTER content & service

• 
  Roxi (@RoxiOil_GasAB) reported 32 minutes ago

  @cdnrefugee @TELUS We use starlink Telus only for phone service when not at home

• 
  Caper04 (@Caper041) reported 34 minutes ago

  @TELUS @TELUSsupport maybe this is a problem??

• 
  KITTY girl (@Kittie40Girl) reported 34 minutes ago

  @SonyaPaterson I have been with Telus for my cell phone, back when they were Clearnet. They called me the other day and offered me an amazing deal on internet and steaming. As I moved along asking more details, the woman from Telus asked me where I lived and when I told her Toronto, she said she needed me to spell that for her. She said she needed my assistance with the township in Toronto. I asked her how she couldn't know the city of Toronto when Telus is a Canadian company and that I had never been asked for a township. I asked her where she was calling me from and she said, India. I was disappointed about that. Shame on Telus. Farming out jobs for cheap. I'm not giving them any more of my business, but I'm told Rogers is doing the same. Is that true?

• 
  Zel ☂️🌥 (@Zeleros71324) reported 36 minutes ago

  The Canadian government really needs to start regulating cellular network providers cause tell me why ******** Bell and Telus are allowed to advertise 5G+ services in my area when their towers are outdated and only offer up to LTE+, and often regular LTE and 4G

• 
  RouziM (@rouzi_mrouz) reported 37 minutes ago

  @tsxman The company I work for is a customer of Telus Health, and the pension plans I am a trustee for use Telus Health as pension actuaries.

• 
  Jay A (@rodice11) reported 43 minutes ago

  @EPCOR @TELUSsupport Service out due to lightning strike. All telus land services and epcor power services are out. 130 Ave and 127 street, west side.

• 
  King Zora (@camdogfish) reported 46 minutes ago

  New hobby when "Rogers" or "Telus" calls you is just act like you don't know anything until they start swearing at you and have a nice little screaming match until they hang up

• 
  Vancouver Island Guy 🌊 (@VanIsleInvestor) reported 47 minutes ago

  @Zecco9999 @TELUS But 2 days for a new customer ? that can't be good @TELUSsupport

• 
  Cody J Bechard (III) (@nighthawwk91) reported 48 minutes ago

  @TELUS Absolutely! My phone, has no service alot. As I type this I have 5 bars, but no data. Often it will constantly be switching from 5G, to 4G, then "emergency calls only" very sporadic. It's been this way approximately 4-5 weeks

• 
  Mrs-Kolby🍎 (@KolbyRizzo) reported 49 minutes ago

  @rmmh1898 I get daily spam calls from “local numbers” on my @Telus phone line. I even have call screening, it never ends. Telus could put a stop to it but they don’t.

• 
  Noah M Sayin (@stupidflamesfan) reported 50 minutes ago

  Seriously can’t wait to get Starlink when my Telus contract is up. What a god damn joke Canadian telecom is.

• 
  🍁🇨🇦🍁Phil from New West🍁 🇨🇦🍁 (@Fildo_Baggins) reported 54 minutes ago

  @Durmo2010 @TELUSsupport Telus support is non existent. I had too many terrible experiences with their so called support.

• 
  Reptoid - Independent Content Creator (@reptoid27) reported 55 minutes ago

  @TELUS Will you treat me and other disabled people better than @Rogers Shaw treats me? (See all posted details on this platform and others - also if you can, note the CCTS details if and when that goes public, if it does - or I can send you a copy by mail).

• 
  BrockLarsen (@TheBrockLarsen) reported 58 minutes ago

  @TELUS is absolutely ridiculous. This bring it back “thing” is absolutely horse ****