Telus service status: outage reports and connection issues
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Full Outage Map
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
- Internet (48%)
- Phone (25%)
- Wi-fi (13%)
- Total Blackout (6%)
- E-mail (4%)
- TV (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Grande Prairie, Vancouver, Calgary, Surrey, Edmonton, Kitchener, Duncan, Montréal, Toronto, Spruce Grove, North Vancouver, Wetaskiwin, Fort St. John, Taber, and Mississauga.
| City | Problem Type | Report Time |
|---|---|---|
 Grande Prairie
|
Internet | 8 minutes ago |
|
Vancouver
|
Total Blackout | 6 hours ago |
|
Vancouver
|
Total Blackout | 6 hours ago |
|
Calgary
|
Internet | 14 hours ago |
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Calgary
|
Internet | 14 hours ago |
|
Grande Prairie
|
Internet | 18 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Jody Vance (@jodyvance) reportedToday was NOT the day to FAIL my TV viewing, again @telus.
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Temple 8 Research (@Temple_Eight) reported@ChairmansLedger Let's expand the argument then. Starting with what ASTS gets right. While ASTS has a small lead on broadband connectivity their real advantage is spectrum access via carrier exclusivity and they've locked up nearly 60 mobile network operator partners covering over 3 billion subscribers AT&T, Verizon, Vodafone, Rakuten, Telus, Bell, etc. SpaceX operates more than 9,000 satellites around 60% of everything in orbit. ASTS has roughly 9 including recent launches, and is trying to accelerate to about one launch a month to hit 2026 targets. Analysts are skeptical it can sustain this. Each BlueBird Block 2 is a 6,100 kg spacecraft, far more complex and expensive per unit than a Starlink satellite and AST can't launch anything close to the pace of Musk. SpaceX owns the rockets while ASTS has to buy rides on Falcon 9, New Glenn, etc. SpaceX's hardware iteration speed is, as one analysis put it, a real and durable advantage, and if their next gen satellites deliver on data performance, the competitive gap narrows while the scaling gap stays insurmountable. SpaceX already took the biggest carrier prize in the US being T-Mobile. So the carrier moat cuts both ways. SpaceX obviously has access to vast capital after IPO, with Starlink generating ~$10.4 billion of revenue in 2025. ASTS is pre-real-revenue at scale ($70.9 million in 2025) and funding itself with convertible debt and dilution. Do you really want to hold through heavy short to medium term dilution over years??
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Canada Goose 🇨🇦 (@CanadaGoose911) reportedTelus is the worst
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Howard Macleod (@howard_macleod) reported@JonFraserTF @Nanceasaurus @TELUS I dumped Telus after 20 years of complete incompetence, went to Starlink and never looked back.
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Wes (@AFKnownWes) reported@jodyvance @TELUS It’s bigger than you think. Under new CRTC guidelines, all of Canadas Telecom’s are to switch to an App based service system. All staff are going to be canned, no more call centres. Rogers is ****** too!
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Michael Bentley (@MPBentley) reportedHave you ever had trouble reaching customer service at a large corporation? That was my experience earlier this week with @Telus and yes, I was frustrated. BUT then @TELUSsupport came through and looked after me 100% including pro-active follow-up. Thank you @TELUS
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JennX (@Jennx68) reported@TELUS @xrtsdhndvbh1 I'm in Edmonton and all 5 of my TSN channels are giving me a "Television signal has been lost" error. All other channels seem fine, except, oddly, CTV Edmonton (101) and CTV Montreal (209). GET IT TOGETHER @TELUS
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V (@DJTravelAbacus) reported@TELUS so the laws changed that you can't financially penalize someone for canceling their internet and phone plans and your solution is to keep them in an endless loop of getting transfered and put on hold. Then hung up on? I got all day bud.
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Alexander Grant (@bk1022) reported@PsudoMike Okay. Although I guess I'd say there is no longer an incentive to buy hardware from Telus. Telus's best customer retention pricing is still worse than BestBuy, let alone other places.
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Fred Garvin (@FredGarvinReal) reportedLIke, I put forward that I’m a drunk but my brother developed a real-time alarming system with 3 other guys on the internet. Our greatest trip to Vegas when he got comped for Splunk was when Telus tried to **** on his system that they just made up when they were bored.
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604atom (@604atom) reported@jodyvance @TELUS Yep Telus customer service sucks. Their agents aren't empowered to solve your issue. And then YOU are told to call some other number to be out on hold for hours. And the circle continues
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Heidi McCulloch (@HeidiMcCulloch) reportedI made the worst decision ever moving my home internet to @TELUS - and can’t even fix it because app has been down for 2 weeks and son hold with customer service now at 57 minutes. @TELUSsupport
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Gary Mason 🇨🇦🇺🇦 (@garymasonglobe) reportedBeen a client of @TELUS for decades. Our home has been without internet service for six days. I thought someone was coming today to fix the problem. But I got it wrong - it's three Mondays from now, not today.
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Jordan Levitt (@JordanLevitt2) reported@JonFraserTF @TELUS The problem is that you will not get better customer service from Bell or Rogers... Been through all of them.
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jodi birdsall (@jay_elbee) reported@jodyvance @guyfelicella @TELUS A friend had issues. She said that the equipment was old and somehow there was a glitch that allowed a customer in Alberta to delete their recordings. It was a mess. She eventually switched to Rogers. She’s much happier, cheaper too. I have Rogers. It’s ok. Usually a reboot fixes
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Baynish (@bbassit4eva) reported@JonFraserTF @TELUS I was a 30-year TELUS customer; with great service. Then I moved to an older home. TELUS said it was impossible for them to connect me to WiFi. Rogers connected me. I canceled Telus. Telus wanted $700 because I broke my contract! They finally backed off after 3 phone calls!
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RageAgainstTheElites🇨🇦🇮🇹🇺🇦 (@RageAtTheElites) reported@JonFraserTF @TELUS Yeah good luck with Bell or Roger’s they’re worse and the other mobile service providers suck sweaty *****!
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Dr Bud Prizeman (@RobertMutis1) reported@jabo_vancouver @TELUS I had picture but no sound. Had to reboot digital box to fix. Happened at the very start of the Cda-BHG game.
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Dave Makay (@MakayDave) reported@Tintie4 @garymasonglobe @TELUS Yeh I switched to Roger’s last fall They are so amazing that many times between Vancouver and Edmonton they had no service including our overnight stay in Valemount.
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phil (@PartPhil) reported@garymasonglobe @TELUS It’s awful. When you call do you get stuck on the AI loop?
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Charles @ Victoria (@CharlesVic50) reportedCanada's CRTC needs to push much harder to bring Bell, Telus & Rogers into communication line over their extra fees and poor customer service while 'providing' some of the highest cellphone and internet fees in the entire world.
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ms.mom (@ohsoobvious) reported@jodyvance @TELUS Seems like @Rogers or Shaw is just as bad. They both suck.
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np (@everyeverysec) reportedTelus is an evil empire and deserves to be cut down instead of expanded
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VanCity!!! (@VanCityPaez) reported@for_vaughan @TELUSsupport There's a reason so many of my neighbours have switched from Telus to Rogers. The customer service is horrible, and their plans suck.
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meh (@gongshow922) reported@AngryPossum69 @Rogers I would love to but I'm never going back to Telus
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Rick (@Rick19053470) reported@JonFraserTF @TELUS Yikes!! I just moved to Telus from Shaw/Rogers to get much lower rates and fibre-optic service.
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Bill Tansey (@lkn4chnge) reported@jodyvance @TELUS Anybody that allows Telus to abuse them the way their customer service is have to much money or no self pride, it’s disgusting
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Tom Mark (@TomMarknews) reported@garymasonglobe @TELUS I've had problems with Telus for the past year. Takes forever to get service. Been waiting 4 weeks for a new remote. Called today & was told the order was still being processed and a $30 charge fore the remote. Tech put in a new order saying 7 to 10 biz days.
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Brady Stead 🇨🇦 (@BradySteady) reported@garymasonglobe @TELUS Horrendous customer service.
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HR Beno (@BenoHr80463) reportedLet’s stop talking about the tight local job market for a second and look at global options. If you have a laptop and stable internet, you should be checking these 10 platforms daily: 🔍 Scale AI, RemoExperts, Telus Digital, Welocalize, Mindrift, Appen, Lionbridge AI, OneForma, Alignerr, DataAnnotation. But if you want to skip the crowded lines and target the premium, under-the-radar income streams, focus on these 4: 👉 Mercor: (Up to $200/hr) 👉 Micro1: (Up to $95/hr) 👉 uTest: (Up to $3,000/mo) 👉 GoTranscript: (Up to $1.75/min) They are remote, verified, and pay directly in USD. 💸 Which of these platforms have you already set up an profile on? Let me know in the replies. Hit that Bookmark button so you don’t lose the blueprint, and RT to help a friend 👇🎯