Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (50%)
• Phone (23%)
• Wi-fi (12%)
• TV (6%)
• Total Blackout (5%)
• E-mail (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Calgary, Airdrie, Grande Prairie, Toronto county, Vancouver, Didsbury, Blackfalds, Burnaby, Red Deer, Chilliwack, Edmonton, Victoria, Surrey, Montréal, and Winnipeg.

City	Problem Type	Report Time
Calgary	Phone	60 minutes ago
Airdrie	Internet	4 hours ago
Calgary	Internet	6 hours ago
Calgary	Phone	8 hours ago
Grande Prairie	Phone	8 hours ago
Toronto county	Internet	8 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  speck (@pacific0__) reported 6 minutes ago

  @RogersHelps The payment arrangement should take priority over the autopayment. Thats how it worked with Telus and how it should be working with every network provider. However, given that you’re all the same anyways, can’t say I’m surprised. I will be exploring my options. Horrible 1st month

• 
  Reece Martin (@RM_Transit) reported 6 minutes ago

  How is AI policy going in Canada? Well *Telus* is going to be building a huge data center in DOWNTOWN VANCOUVER (how is this even slightly compelling) and needs federal government help . . . We are in trouble. . .

• 
  Jv (@JBK11663) reported 8 minutes ago

  @MTe005 @unclehaver the enemy of my enemy is my friend. i hate nimby's too, but if we can agree that a massive water and electricity black hole that benefits nobody but the feds and telus sucks, then at least they have a few more functioning neurons than the techbros on twitter defending this ****.

• 
  Nelson Gilbert (@Benefarr) reported 13 minutes ago

  @NorthrnPrspectv Worked for McKesson, RelayHealth, SureScripts, etc. Libs glanced at e-prescribing in the U.S. “Lets build our own Rx network”. Libs dropped $300 M on PrescribeIT. Doctors refused. Adoption rate: >5%. Will be shut down this month. TELUS gets huge check; Canadians get nothing.

• 
  JR_Vive le Canada! (@leftsoccermum) reported 15 minutes ago

  @AllLoveCoco **** Telus forever, they are so evil @TELUS

• 
  𝕊𝕙𝕚𝕟𝕒 𝕡𝕖𝕝𝕫👑 (@shinapelz07) reported 15 minutes ago

  @raycrypto_1 Remotask doesn't work in Nigeria Telus has no task for Nigerians The rest, wish you best of luck

• 
  Andrea MacPherson (@macpherson_a) reported 17 minutes ago

  somehow the woman at Telus just magically made my internet/tv bundle go down by almost $100?????

• 
  Hayley (@hayley_yyy26) reported 19 minutes ago

  My mom called @TELUS twice to cancel her services and amazingly, the call kept dropping. This is beyond unprofessional. @TELUSsupport

• 
  CRToney🧢 (@CRToney2) reported 30 minutes ago

  @BantrySeedFarms @TELUS 5G is a much narrower signal. Easier to get out of service

• 
  The Tusken Senator (@arobill3) reported 30 minutes ago

  @VanCityVice @Emily_Lowan We’re saying that instead of addressing any of the issues you crudely describe as noise (homelessness, opioid epidemic, wealth inequality) the gov is fast tracking projects for Telus that don’t do **** for the community.

• 
  Fibreglass_Insulation (@Fibreglass12) reported 36 minutes ago

  @Demon_Realms telus ******* sucks. their whole business model, customer relations, all of it is utter garbage.

• 
  Growl Bear (@blackbeartooth) reported 37 minutes ago

  @indersinghp @bears_aware Indians are the problem. The economy is in distress BECAUSE of Indians. “Methods that may be unusual to Canadian culture.” Yeah, like scamming, lying, and bullying - all part of Indian culture. F @TELUS and f all you Indian scammers.

• 
  Inspired Aquariums (@InspiredAquaCA) reported 38 minutes ago

  "We are getting to a point where not answering your phone is the safest thing to do" These scam calls are so common, and usually involve the scammers spoofing a local number to help fool the victim. Somehow @TELUS is unable (or unwilling) to do anything about number spoofing 😑

• 
  ArisGritzalis (@AGritzalis) reported 39 minutes ago

  @LuckyStuey Can you please explain to me as an expert Why VZ chose ASTS Why VODAPHONE chose ASTS Why TELUS chose ASTS Why STA chose ASTS?? The list is long You consider all of these stupid? I read them NOT U or COOK WAKE UP AND SEE

• 
  notadampaul (@notadampaul) reported 39 minutes ago

  @tunguz you've never seen an oligopoly better-suited to bungling every conceivable natural advantage than Canadian telecoms. You should not be bullish on this if Telus is involved in any capacity whatsoever

• 
  HoodMomma (@MommaHood2) reported 40 minutes ago

  @FloydPambrose84 @TELUS When I had drug dealers dealing drugs outside my window, I threw the ***** mop water on them. This would be another solution. Lord knows these people are afraid of water.

• 
  Ingenious (@GeniusITM) reported 44 minutes ago

  @PeterMeiszner TELUS's established BPO operations via TELUS Digital, which runs customer service and support centres in Guatemala and the Philippines involving access to Canadian personal data. In March 2026 TELUS Digital was breached, exposing nearly a petabyte of sensitive records.

• 
  hcky123 (@dundatt1989) reported 44 minutes ago

  @JayJanower You are saying on Matt show you have it on authority Caps lost 40 million per year ? Aside from this year player wages were 14 m so total budget at max for caps would be 40m ish. that’s poor/lazy reporting to think they lost that much ? 🍎Tv is 8m/yr Telus is 4 m/yr

• 
  lost everything betting on the sushi race (@unclehaver) reported 45 minutes ago

  @Baritone_BC I am all for public housing and safe injection sites and better public transit. Those things help people like me. This data centre only enriches Telus and bails out West Bank

• 
  LaserGuy: Every Silver Lining Has a Cloud Arnd It. (@GunFarce) reported 47 minutes ago

  @Thundercattttt0 @TruthFringe @BlueJays Ya, I dumped Virgin (from bell) cell service $55 a month w/4gb. I now get the same thing from public mobile for $26 (Telus) I don't need much data, but if I did, it's a LOT cheaper elsewhere.

• 
  guy guy (@guyguy47587709) reported 50 minutes ago

  @MTe005 @cd_hooks @Lux_Stella_ instead of building this in the middle of nowhere they’re gonna waste prime real estate and staggering amounts of tax payer dollar so Telus and the other telecoms and gut their workforces even further. Absolute retard you are

• 
  🇺🇸 The Real Space Cowboy 🇺🇸 (@JosephHolli25) reported 52 minutes ago

  @BlondeBigot11 @TELUS I'd turn the dogs loose on them, they'd probably smell them and want to roll around on them though thinking they're rolling in ****

• 
  jedgar (@jedgar) reported 52 minutes ago

  Half the people talking about the Telus data center in Vancouver are literally some of the dumbest people in Canada I swear to god. Why Telus? -Because who TF else is going to build it? Why downtown Vancouver? -Because that's where the ******* internet exchange is. Downtown in a city is the most retarded place for a data center!!!11!!11! -No, you're literally an idiot stfu. The data center will be loud and create loads of issues for people?? -NO, you're literally an idiot stfu. Why is Telus the only business in Canada who can build data center infrastructure? -Because they've been doing it for the past 15 years and they know how to do it. Why is there nobody else in Canada who can do it? -Because they all work at Telus. Can't Rogers do it? -No. Can't Bell do it? - LOL. Why can't some other company other than Telus do it? -Because there is literally nobody else. How can a company with no experience in data centers build data center? - They have 5 data centers already and building a data center has less to do with what is inside and more to do with the services it provides and the SLA. How can it be true that the only qualified party to take on one of the most important technology projects in the country is one of the biggest technology companies in the country? - ... How can it be true there is only one qualified party in the country? - Why would the opposite be true?

• 
  Paul Henderson (@Hendy759) reported 52 minutes ago

  @MarkJCarney @EvanLSolomon Isn’t Telus in financial trouble? So…this is another government handout?

• 
  Glen Bell (@GlenBellWX) reported 53 minutes ago

  @TELUSsupport @TELUS Is there a problem with telus home billing agent support right now. I've been on hold for 1hr 15min currently and over 1hr last evening before being disconnected because call center went closed. Ridiculous

• 
  matthew (@Kingers101) reported 58 minutes ago

  @SteveSaretsky Telus is the worst besides CRA to deal with. I’ll be cancelling my Telus subscription. Only reason still in buisness lack of competition..

• 
  Nick (@sharpie_360) reported 1 hour ago

  Telus has some ******* nerve charging the prices they do to join a network that has zero service. We desperately need some real competition for these jerkoffs

• 
  FBananapants (@FBananapants) reported 1 hour ago

  @LennyNanZhou @TELUS They make this claim. It ends up in an article and is passed along as fact? No thanks. **** AI. These mass surveillance data centres are no good.

• 
  c • she (@indicarys) reported 1 hour ago

  vancouver/lowermainland-ites. what ******** are we gonna do about these ridiculous data centers that telus is planning to rely on bchydro for

• 
  Isaiah Ojo (@isaiah_ojogigs) reported 1 hour ago

  @tony_god_sent @HeyAmit_ Check this website called oneforma , telus and crowdgen you earn $1500 A month . A legit remote job board Use Morelogin antidetect browse to navigate anonymously , the solution to remote jobs is to work anonymously undetected and make sure you have a good proxy to mask location