Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (47%)
• Phone (28%)
• Wi-fi (8%)
• Total Blackout (7%)
• TV (5%)
• E-mail (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Vancouver, Red Deer, Toronto county, Guelph, Calgary, Anmore, Montmagny, Winnipeg, Edmonton, Steinbach, Fort McMurray, Markham, Grande Prairie, Rocanville, and Brandon.

City	Problem Type	Report Time
Vancouver	Internet	21 hours ago
Vancouver	Total Blackout	1 day ago
Red Deer	Wi-fi	2 days ago
Toronto county	Internet	3 days ago
Guelph	Phone	3 days ago
Calgary	Internet	5 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ehrmantraut Capital (@EhrmantrautCap_) reported 7 minutes ago

  - Confirms $AMZN as a customer for SATCOM - Confirms $IBM and $GOOG as customers for AmpliTech's cryogenic LNAs for quantum computing R&D - TELUS LOI of $40 million already exceeded - New purchase orders from new major MNOs to be announced Insanely bullish.

• 
  Lionel - not Richie (@rebelsforum) reported 7 minutes ago

  @AlleyDalley @Rogers Telus just as bad

• 
  Johan N. (@rk8215) reported 9 minutes ago

  $AMPG if you want american made certified O-RAN radio units, you go to Amplitech. I mean there is nobody else. They have monopoly. Telus is investing $66B to 5G/fibre network modernization. Telus named Amplitech as their hardware vendor. $167M market cap, +$100M signed pipeline, shipping already daily to Telus. Telus asking now even more new configurations. 48.6% gross margins. It feels good to be early.

• 
  zwackattack1975 (@LizardPiou43950) reported 10 minutes ago

  @akarndt @Sportsnet Telus sucks

• 
  ben d (@bend559054) reported 10 minutes ago

  Just bought 700 Telus T.T for $14.92, i did have some in my RRSP for $17.50 so i decided to avg down.. i believe the new CEO will get this stock moving again.

• 
  Chris (@stevkev1701) reported 11 minutes ago

  @JordanSpinks42 @Rogers Bell was no better 5 years ago. That leaves Telus, and their customer service sucks

• 
  p (@SkeeterIRL) reported 12 minutes ago

  Mad how every cork gay is friends with every other cork gay and if you didn't work at Apple or Eli Lilly or Telus you're never going to be friends with any of them.

• 
  🇨🇦🍁 (@kniffy24) reported 13 minutes ago

  Telus Med access, can your customer service at least pick up calls? This is becoming more of an issue now and it’s not great pushing clinic times without explanation as to why! @TELUS @TELUSsupport

• 
  Bobby (@youngster1015) reported 17 minutes ago

  @S_Oliomono @Zer0PucksGiven @Cootes4MVP Check the Telus share price performance that past 2 years and while your at it check their dividend yield that they can barely pay every 3 months. As if Telus would step in- do you actually think rogers shut down these stations because they make a boatload of $.

• 
  Lydia John (@LydiaJohnf5) reported 18 minutes ago

  @MrCharlesky This telus, doesn't work in Nigeria,I tried it one certain time but I was asked for passport

• 
  KB (@RealDeal_KB) reported 18 minutes ago

  @Jhammy51 @Rogers @TELUS Everyone switch their cell service over to anyone but Roger’s !

• 
  Jamie Billingham (@JamieBillingham) reported 20 minutes ago

  @TELUSsupport i’m trying to cancel an order and Telus expert chat refuses to pass on the request and is demanding a phone number. I cannot take a call right now. I do not want a call back. I want to cancel an order. Any hope of my not cancelling it, has disappeared.

• 
  Roxi (@RoxiOil_GasAB) reported 23 minutes ago

  @cdnrefugee @TELUS We use starlink Telus only for phone service when not at home

• 
  Albertan AF (@AlbertanAFk) reported 24 minutes ago

  @lesterbenz Yes they’re fine. Telus towers / same coverage. More of a self service kind of company.

• 
  Jordan 🇨🇦 (@TheStig_16) reported 30 minutes ago

  @Alan_B_Happy @TELUS Bad press is better than no press. Aqualini might hate getting bad press, but having nobody talk about your team at all besides game broadcasts? Thats much worse. Sure WE have Twitter, but the average fan? They still tune in during drive time to get their team updates.

• 
  भव्य खनेजा (@bhavykhaneja) reported 31 minutes ago

  @TELUSsupport @TELUS Why was $6.72 deducted from my account without my authorization after I was promised a $15.68 refund? I haven't used the service for the past three months. I want an explanation and my refund. #TELUS #BillingIssue #ConsumerRights

• 
  gm.itchell (@gm_itchell) reported 31 minutes ago

  @TELUSsupport Finally got a hold of a human. Have had techs here past 2 days, they don’t know why I can’t get internet. Or if I do, don’t know why it magically stops working around 8:45am Was a customer with Shaw prior, never had an issue once. I’ve only ever had issues with telus.

• 
  bijboutique (@bijboutique1) reported 35 minutes ago

  @TELUSsupport @TELUS wtf is wrong with you cable? There is an f ing @FIFAWorldCup game going on and you switch it off?? Fix it!

• 
  Birdy. (@thirtyspace) reported 36 minutes ago

  @Snaplandscaping @mattsekeres @TELUS Ha. They offshore to China and India. Good luck with that. Never trust corporations.

• 
  ChinoAleman (@chinoalemano) reported 38 minutes ago

  The full Maxim Group interview with $AMPG CEO Fawad Maqbool. 28 minutes, unedited. $AMZN, $GOOG, SpaceX and Telus mentioned. I've been quoting pieces whole day. Here's the entire source. Summary below for the time-poor. But this one earns the full watch. THE HEADLINE. The "Tier-1 North American MNO" from every PR finally gets a name. The analyst asks: with Telus? The CEO: "Yes, absolutely. We're a direct supplier to them". No reseller in between. And Telus now comes to AMPG for NEW product development. More configurations. "Which we'll be announcing". THE NUMBERS. Roughly HALF the $40M LOI equipment already delivered. Orders received now EXCEED the original LOI by $5-7 million. Shipping every day. Most LOIs in telecom die quietly. This one got outgrown by its own customer. THE SECOND LOI. $78M, multi-year, via a partner for a Southeast Asian MNO. Slow by design: proof of concept, licensing. But the radios built for it are a worldwide product. Every same-band country is the expansion map. THE PHASE SHIFT. LOIs were for when they were new and unproven. Now certified, validated, running in the field: "We're going straight to PO stage." From these MNOs and NEWER MNOs. The audition era is over. The contract era is the test. THE QUANTUM NAMES. Test units delivered to IBM and Google. And then, zero hype from the CEO himself: quantum hasn't hit production mode. Early stage. Optionality, honestly labeled by the man selling it. THE SATCOM LIST. Asked where AMPG sits in satellite: "companies like Viasat, Amazon, CPI, all those guys are our customers." Ground stations. LEOs launching, MEOs launching, and on high-speed Ku and Ka terminals: "we're in the thick of that". THE NEW LANE. Network-in-the-Box: portable 5G in a backpack, on a Navy ship, on a cell-on-wheels. Product ready, pre-revenue, DoW interest flowing through the university channel: Northeastern, Georgia Tech, Virginia Tech. THE CANDOR. Shipments took a war-logistics hit earlier this year. Back on track, per the CEO. Guidance stays $50M, back-half loaded. H1 won't show the wave. That's the design. THE CLOSER. "The PRs are not fluff. They're actual milestones". Five-year plan: executed. Revenue stage: underway. "Next stage is profitability". 28 minutes. A Tier-1 named. Two tech giants named. Order math that beat the paper. A phase shift declared. Press play. Then decide for yourself. Not financial advice. I'm long $AMPG. DYOR. 📡

• 
  FreedoMan (@advisors_abcz) reported 41 minutes ago

  @FinnStockinger Interestingly, Telus is one of the first telecoms to establish a quantum network.

• 
  Cody J Bechard (III) (@nighthawwk91) reported 42 minutes ago

  @TELUS Absolutely! My phone, has no service alot. As I type this I have 5 bars, but no data. Often it will constantly be switching from 5G, to 4G, then "emergency calls only" very sporadic. It's been this way approximately 4-5 weeks

• 
  John Homan (@_JBH8) reported 42 minutes ago

  In case you're wondering about your Internet, phone service or TV service not working, flooding has created issues for @TELUS customers in the downtown area and for @Rogers customers, in the Greisbach, Londonderry and Beaumaris lake areas. Check their websites for more details #Yeg

• 
  Douche Bag (@DoucheBagInvest) reported 44 minutes ago

  @TheWiseIC @mario4thenorth no... stupid *** me never learns.. i own some telus and rogers lol

• 
  e - Settle Down Now (@settledown69) reported 46 minutes ago

  @GradySas @TELUS should step in here and open up these broadcasts with the same staff and prove why they're the telecom service of the West. Rogers Shaw is dead to me.

• 
  gm.itchell (@gm_itchell) reported 50 minutes ago

  @TELUS @TELUSsupport I’ve been a customer for a whopping 3 months and already hate it. Haven’t had internet in 5 days. Can’t reach a human, chat bot is 💩 and no one has called me back after getting messages of ‘you will get a callback within 15 minutes’

• 
  He-Man🇨🇦 (@Heman_Save_Can) reported 52 minutes ago

  This country needs more competition; this monopoly is ridiculous. Rogers, Bell, and Telus have more damage to the industry than good, and people are becoming frustrated. All these policies will push Canada towards 51 state for sure. Canada is becoming even more expensive to live in.

• 
  Mark W (@marcus_wpg) reported 52 minutes ago

  @AlleyDalley @Rogers We don't have Telus home services available here, but it sounds like everything is choosing the best of the worst. Telus service went severely downhill when they sent customer service offshore and I understand others have done the same. Pricing is not intended to be competitive.

• 
  JPD (@JDugganhimself) reported 54 minutes ago

  @TELUSsupport Telus sucks. Worst company

• 
  S. (@S_Oliomono) reported 58 minutes ago

  @jabo_vancouver @Cootes4MVP Nothing we can do about that unfortunately. We don't have enough telecommunications options as a consumer. It's either Telus, Rogers or Bell. Two of those three are ****. Telus might be as well. But at least they're based on the west coast. **** Rogers and Sportsnet.