Telus Outage

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

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Telus problems in the last 24 hours

Telus Outage Chart

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Most Reported Problems:

Total Blackout

Telus Outage Map

The most recent outage reports and issues originated from Vancouver, Lethbridge, Chilliwack, Toronto, Cambridge, Edmonton, Tecumseh, Whitecourt, Calgary, Coldstream, Surrey, North Vancouver, Maple, Strathcona County and Musgravetown.

Vancouver Internet
Lethbridge Phone
Chilliwack Internet
Toronto Phone
Cambridge Phone
Edmonton Internet

Telus Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Telus Issues Reports

Latest outage, problems and issue reports in social media:
  • cheryl_rhodes Cheryl Rhodes (@cheryl_rhodes) reported

    Shit! ANOTHER dropped signal @TELUS Optik TV who still can't figure out how to provide a service that's not constantly breaking down. Do NOT sign up for Telus shitty service unless you like freezing, stuttering and lost signals.

  • jskiis Janelle (@jskiis) reported

    So we were actually super nice to the customer service reps because that dude was an angel and we got $50 bucks off our bill every month thanks @TELUS

  • PinderTodd Todd (@PinderTodd) reported

    @telus your rural internet sucks. Terrible. Supposed to run off the cell network and yet my cell phone works fine.

  • jskiis Janelle (@jskiis) reported

    It's so weird because Dallas and I called Telus to get our cable bill a lot lower and it's crazy how easy it is to be mean to customer service reps because they sound like robots

  • LRCBrown Laurence Brown (@LRCBrown) reported

    Dear @Telus @TELUSsupport When "we has a problem with your social security number" @ 4:00 A.M, 6:00 AM, 7:00 A.M. ... (PDT), I'm going to leave the phone off the hook 'til the bleeper goes off or you nail their ***** to the wall, whichever comes first. Tx., `POC'. #bcpoli

  • cheryl_rhodes Cheryl Rhodes (@cheryl_rhodes) reported

    ANOTHER dropped signal @TELUS Optik TV. It would be nice to actually enjoy a TV show without the "lost signal" screen coming up. Do NOT sign up for the shitty service that Telus provides!

  • OokamiBlu BluOokami (@OokamiBlu) reported

    UPS is actually the worst. They charge an extra $6.00 to have something dropped off at an access point (which I have on account).They didn't call me like Telus said they would before delivering, and the lady was so soft spoken on the phone I could barely hear her speaking. 0/10

  • AndreaHayward Andrea 🎀💎💎 (@AndreaHayward) reported

    @CJVelvet @Eastlink What made me mad is it was very basic and I was literally just telling them something. And she was rude, cut me off... we work in the same type of work so it’s terrible customer service and I was with TELUS for 10 years and switched

  • JinathHyder Jinath Hyder (@JinathHyder) reported

    @TELUS Been a customer since you guys came to Ontario as Clearnet and I have to say you guys have been an amazing co. to deal with customer service-wise. Please, please, please bring home internet service to Ontario, I loathe dealing with Bell.

  • RoxanneCWhiting L (@RoxanneCWhiting) reported

    @McMudder71 @je_wells @DaFonz5 @BellMobility @TELUS Wonder if I’ll get a credit for down time. Someone ripped my phone/cable/internet wire right off the house. Happened in the summer too. Wonder what vehicle is high enough to catch a wire. Buses fire trucks all clear the line with plenty of room hmmm

  • rileyxklassen SICKBOY (@rileyxklassen) reported

    @paigeelee_ @chelseahalaina @TELUS For sure, I find that koodo is cheaper and has some really good deals that Telus doesnt have when we used to have their service.

  • LoTodayVe Lo P (@LoTodayVe) reported

    And the award goes to @TELUS again for wasting my time. Called in a week ago for a solution call back and “their procedure wasn’t followed” how is this my problem that you’re a week behind on a request !!!! I’m keeping your call taker on line. #wastetime

  • chelseahalaina shaolin fantastic (@chelseahalaina) reported

    @tessalewwis @TELUS Not shocked, I had random services fees that they couldn’t explain for every damn bill.

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    Basically it amounts to a #CRTC sensitive data protection racket. All voip/mobile/MVNO data will be retained by Bell, Rogers & Telus for other exploitable commercial uses even though you are not a customer of theirs. All without knowledge and without consent.

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    The MVNO perspective, it sort of becomes "The big lie". If u buy DotMobile service, it means your call data & sensitive info is mined by Bell, Telus & Rogers for other uses & criminal checks done on it + accusation scores applied. All w/o being a Bell, Rogers or Telus customer

  • Aydan61595028 Aydan (@Aydan61595028) reported

    @TELUS i recently signed up for bring your own device with telus filled in all my info including my sin number and it said check mark on the credit approval and send me an email saying welcome to the telus family does that mean i was approval for telus service gave me Ofer number

  • jeanoudy Jean Oudy (@jeanoudy) reported

    @telusmobility how come Telus Mobility is down in the white Rock bc area

  • coast_katie Katie (@coast_katie) reported

    @CraveHelp I have crave through Telus but the app on my iPad & web version isn't working. Help!

  • EliGeidel Elí🇮🇸 (@EliGeidel) reported

    @duckcopy Oh yeah! It would be cool if Telus came down here. Canadian service is a lot better!

  • stephani_lynn Stephanie (@stephani_lynn) reported

    @Telus LOVED your services until you made me pay a cancellation fee for cancelling a service I no longer need and completely out of my control. Take note that as of November 2020 I will also be changing my wireless services.

  • chelseahalaina shaolin fantastic (@chelseahalaina) reported

    honestly I ******* hate @TELUS my family and I have been with them for 10 years and they straight up treat their customers like shit, and over charge them for bullshit charges that they don’t know where they came from. **** you Telus.

  • JeffVeillette Jeff Veillette (@JeffVeillette) reported

    @BraydenMoore1 @TELUS Haha (If you actually did switch partially on my recommendation, that's dope. One of the reasons I partnered with them is because I am, in fact, a 16-year customer and genuinely like my service)

  • MikeWardDraws The Abominable Michael Ward (@MikeWardDraws) reported

    @AndreaaCW There's a giant spam filter used by a ton of giant email servers including Telus and Shaw, etc. I got myself listed as spam on there for like 6 months. Took a million phone calls and emails to fix it. I hope yours is sooner.

  • ShawnKing Shawn King (@ShawnKing) reported

    Third email from @TELUS: “Shawn, you still need to install your Wi-Fi boosters.” Telus, as I’ve emailed you back three times, you’ve never sent me any Wi-Fi boosters. Either send the boosters or stop sending the emails, you asshats. cc @TELUSsupport

  • DenisM1981 Drm81 (@DenisM1981) reported

    @MobileSyrup **** you Telus! And bell! And Rogers! That is all.

  • SachaCarter Sacha Carter (@SachaCarter) reported

    @TELUSsupport No. I have had the same phone since coming back to telus. I'm on the phone waiting to speak with someone from tech support now because my conference call is still not working, my internet is not working now and I'm getting weird notifications while on the phone. I need this fixed

  • jfmezei Jean-François Mezei (@jfmezei) reported

    @Mark_Goldberg @tedwoodhead @BenKlass @mediamorphis Also, consider how Bell and Telus do network sharing. That too reduced network investment far more than MVNOs would. There are time when eliminating unnecessary duplication of facilities benefits consumers (and yes, lowers investment dollars by removing wasted investments) #CRTC

  • Tzeveleko Toximus Prime (@Tzeveleko) reported

    @JessicaaSaraa I got taken aside when I first started Telus because I told someone I don't give a **** a out astrology bullshit. Also said the same thing about numerology to a kid in school.....n'importe quoi

  • martymedic Mike Martin (@martymedic) reported

    Hey @TELUS what's happening with customer support. Three calls one provides the wrong information, one hangs up and one doesn't want to escalate to a supervisor

  • theamedows 티야 Theamedows (@theamedows) reported

    @airtel_care When I manually latch on to Telus or Bell it says 'registered on network', shows network bars on the face of the phone, it does not show a carrier name on the face of the phone.

  • JnineTre Janine (@JnineTre) reported

    I have been with @TELUS mobility for years and recent switched over all my services to them based solely on how they give back to the community. Every month my bill rounds up to the nearest dollar with that money being put to initiatives like this. So happy to see this support!

  • SachaCarter Sacha Carter (@SachaCarter) reported

    @TELUS extremely disgusted with your tech support. I asked customer service to connect me with tech support and rep informs me they denied speaking with me...a paying cx. Your mobile service is giving issues and your cx service reps are denying to speak with cx's #poorservice

  • jeremy_weller Jeremy Weller (@jeremy_weller) reported

    @RJHenderson7 @Shawhelp Telus is the way to go. Cheaper and much better service!

  • ThePeej PJ Stephen (@ThePeej) reported

    Typing this from my phone which has 1 bar of service in my living room in downtown Toronto. We’re I not on WiFi, the tweet might not send. Bell / Rogers / Telus: “That’ll be 130$ please!”

  • johnyboy1853 John (@johnyboy1853) reported

    @BarrySchwartzBW Personally as someone who is building *** income I got tired of slow *** raises from this “growth” company and sold all and bought more $telus $bce and $bpy

  • Undercomfort MAmas rhomBUS aka CatsCoin aka Paws aka Flavasham (@Undercomfort) reported

    The signal at that point belonged to me. I called Shaw and Telus and they said straight up, its not ours or anyones. Its yours. I dealt with Shawcable who then offered me a job and a truck at $25hr. I banked the offer for later. I chose to let shaw bill me. I needed IP maintained

  • JulieYAli Julie Ali (@JulieYAli) reported

    @carolannbagan It's a good idea and @TELUS is forking out big bucks to help.

  • perfectrose2011 Wendy 🇨🇦 (@perfectrose2011) reported

    @bc_news_addict @YVRbus @UNICEF @BurnabyRCMP male who had his door open. I called to the young man who said he was from Telus and said, "You can't be in the building knocking on doors. Come down to the lobby." He did. I then had him prove he was from Telus. He showed me a clipboard with some questions & a Telus pen. 2/3

  • perfectrose2011 Wendy 🇨🇦 (@perfectrose2011) reported

    @bc_news_addict @YVRbus @UNICEF @BurnabyRCMP A few years ago, in my condo, there was a knock on my door at around 1 pm. I would never open the door and the voice said, "I'm from Telus." Didn't seem valid to me. So, waited awhile assuming he'd still be in the building and found him on the 3rd floor talking to a resident 1/2

  • bren_ebooks Brennan Ebooks (@bren_ebooks) reported

    BUT IMMA SEE TMRW. spending their bag of this has twitter tonight Bird's Hill was a-ok telus you on the end the worst, so

  • RootsRock87 RootsRock (@RootsRock87) reported

    @CSomerville93 @FreedomMobile If you own your phone you should check out public mobile. It’s still quite cheap but has the coverage of Telus I believe so nationwide. If my bill wasn’t so cheap already I would and fortunately I don’t have any issues. Shaw ruined everything

  • 13Unbounded 𝕌𝕟𝕓𝕠𝕦𝕟𝕕𝕖𝕕𝟙𝟛 #FTK (@13Unbounded) reported

    @Fillet2kRyan They didn't say.. The guy was kind of rude actually. But whatever. Telus is working but it's our neighbors so we don't get great signal. They said I could use it though if I want to.

  • Autumnshroud Autumnshroud (@Autumnshroud) reported

    @TheAdamWilliams @FidoSolutions I've been with Telus since I moved here in 2003 and I have never been disappointed with their services offered, and their customer service reps have all been top-notch.

  • TheAdamWilliams Adam Williams (@TheAdamWilliams) reported

    Yea. @FidoSolutions Still "impossible to send a bill". Which makes it "impossible to pay". Never go Fido. Never go Bell. Telus and Rogers all the way. I went cheap for my kids service but OH I AM PAYING FOR IT NOW because Fido are just useless. And the phone service sucks.

  • erimegsmom Kathleen Ott (@erimegsmom) reported from Coldstream, British Columbia

    @TELUSsupport we were promised a credit if we switched our cell phone back in Sept 19 & credit when there was major issues with cable/internet nov 19. Now end of Jan. 20 no sight & a rude email in response to a voicemail we left. One more chance or we are done with Telus

  • Rw_entrepreneur Rick wood (@Rw_entrepreneur) reported

    That super ******* annoying moment when your phone contract with @TELUS is over in a couple days and your phone service starts going to shit and they start spamming with calls and texts to upgrade phones. Ridiculous how they try to force people to buy new phones #crooks #criminal

  • Bigdeucebigalow Irish pride (@Bigdeucebigalow) reported

    @TELUS can you please tell me why my girlfriends cell phone is not working I’m an a state of emergency and did t get a msg saying I was in danger of being cut I don’t understand what you are doing can you please reply

  • Trucker_Alex Alex (@Trucker_Alex) reported

    @CivRyan @TELUS To bad their Smart Hubs for rural customers are around 5mbs

  • dadsgroceries procedurally generated cruise ship interiors (@dadsgroceries) reported

    the customer service lady was very nice @telus can still eat my wet farts **** a corporation wasting my money and also pay for my data overage cowards

  • dadsgroceries procedurally generated cruise ship interiors (@dadsgroceries) reported

    lmao @telus says my internet is gonna be busted until Feb 11 so if any sorta corporate twitter tries to interact with anything but a heaping shit pile of shame I am not about it. what's the point of a monopoly if you suck...oh wait! but yeah I have to go to work don't talk to me

  • ozrainmaker gaytheistgamer🇨🇦 (@ozrainmaker) reported

    @mikeevans1988 @Shawhelp @TELUS Got a call from Shaw apparently there was an incident affecting the area Meanwhile the rents kept insisting the problem is on my end 😤😤

  • dadsgroceries procedurally generated cruise ship interiors (@dadsgroceries) reported

    the customer service lady was very nice @telus can still eat my wet farts **** a corporation wasting my money and also pay for my data overage cowards

  • dadsgroceries procedurally generated cruise ship interiors (@dadsgroceries) reported

    lmao @telus says my internet is gonna be busted until Feb 1q so if any sorta corporate twitter tries to interact with anything but a heaping shit pile of shame I am not about it. what's the point of a monopoly if you suck...oh wait! but yeah I have to go to work don't talk to me

  • Bigdeucebigalow Irish pride (@Bigdeucebigalow) reported

    @CBCNL @TELUS has my phone cut and I was unable to phone any help to get out this is unacceptable it’s a state of emergency

  • roystonbruce Bruce Shearer (@roystonbruce) reported

    @GregorCraigie @AmPelfrey If your service is with TELUS, after receiving the call, hang up and then dial *60 and follow the instructions to add the number to your “blocked” list.

  • _Boobieologist C A L i (@_Boobieologist) reported

    I hate telus employees so bad

  • Coaster_Strath Chris, That's Me (@Coaster_Strath) reported

    @jadcrnogorac @TELUS Always go to the retention department. The front line staff can only do so much to help.

  • _andrezhang_ Andre (@_andrezhang_) reported

    @ARICBRINDLEY1 Huawei makes equipment they don't provide the service. They already make a lot of Bell & Telus' equipment.

  • yan_susej10 yan herrera (@yan_susej10) reported

    TELUS AYALA Site FIFA - Pure fiber account Qualification: 6 mos CCE Startdate: Jan 27, 2020 Salary Range: 27,500 AOL- Tech support for Multi media account Qualification: H.S with 6 mons CCE Startdate: Feb 5, 2020 Salary Range: 23,000

  • rbchoops Rangers Basketball (@rbchoops) reported

    @TELUS or @Apple one of y’all should help me figure out why I don’t have internet access on my phone when I’ve got three bars and my tower computer I’m working on has full internet access. Frustrating to say the least.