Telus Outage Report
Why is my Telus service not working?
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (49%)
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Phone (27%)
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Wi-fi (9%)
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TV (7%)
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Total Blackout (5%)
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E-mail (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Toronto, Sechelt, Vancouver, St. Thomas, Surrey, Burnaby, Brampton, Summerland, Westerose, Calgary, Montréal, Halifax, St. Albert, Montmagny and Richmond.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
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| Sechelt |
Internet | |
| Vancouver |
Internet | |
| Toronto |
Internet | |
| St. Thomas |
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| Vancouver |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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🇨🇦🩸Jennifer vaxxed, masking (opt luvhkng cal)
(@Iluvhikingjen) reported
@AlisonB12244537 @InsiderEezBakk Too busy painting and throwing out hashtags. Want to see what info comes out of the meeting. Also watching the TSX go up and Telus stocks (Telus Health) go down.
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Jay Green
(@GreenMossOnTree) reported
@Iluvhikingjen Let’s keep that trending down. Telus health makes me want to drop their cell service, but frankly all the telco companies are basically scum.
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Darcy Van Poelgeest
(@DVPdirect) reported
I don’t have time to chase you down and wait for return calls that never come. You are welcome to just keep sending out iPhones to strangers. I’m not paying for them and I’m taking my business elsewhere @TELUS
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Blastgoggles🐀
(@Blastgoggles) reported
Ontario has some of the highest cellular rates in the world and I get a notice that Telus is bumping up my already overpriced plan by $7. **** RIGHT off!
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Dustin Cartwright
(@DCartwrightAB) reported
@tedmccoy Not sure what's going on there. 9-1-1 will go through even if the carrier is having issues of their own. It'll first try on Telus' network, then roll onto others and get you in touch with 9-1-1. Imperceptible delay to the caller.
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Jatinde Kuma
(@Jatinde75402343) reported
Loyal Samsung customer Bought S22 six months back due to cold weather and air travel. Huge problem on the S22 phone every time. Discussed with Telus, Samsung, wasted multiple hrs, no solution given by anyone even it is still under 1 year warranty. Problem not fixed #GalaxyS23
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Darcy Van Poelgeest
(@DVPdirect) reported
In case anyone at Telus is paying attention you sent my new phone to the wrong address. I spent all day yesterday trying to fix it for you and now you sent it again, to wrong address.
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QWWUPP
(@Backwards_asian) reported
i ping 100 every single game and i randomly lag spike every 5 seconds. @TELUS @TELUSsupport This is awful. Bell was 20x better and we paid less.
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Rae Johnson
(@Charisma_Kitten) reported
@TELUSsupport my pvr has stopped recording anything that I have scheduled! I have so many complaints against telus, but this is one of the worst
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Iona
(@ionahenitiuk) reported
@desertgarry @TELUS I had the same issue when heading to Scotland last year and again last month. Such a rip off to use the plan I already ******* pay for!
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Bavarian at the Gate
(@trapso888) reported
Imo $ATVI in trouble for all the wrong reasons. Sony seems to act like Telus in the $SJR deal being afraid of the competition. On top anything part BIG TECH being told by regulators to just forget about it when it comes to mergers. How does it end ?
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Addison Finch (he/him)
(@zebrafiinches) reported
alright gotta go to the studio to be there for Telus to fix our internet TAKE 2
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AveryAngel#1
(@angel32my) reported
@amys_here BC claims they have hired some and are hiring more. I think a huge problem with docs is they are being swayed to big multi prongedcorporate outfits like Telus E health where they can just consult with people online and likely share in profits😒 and no hassle fr premiers.
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Natasha Gordon
(@ferrier_natasha) reported
@Telus Nicolas from Account Management has just advised me to subscribe to a different mobile carrier and he has also stated that there is no other path of escalation - really, Telus? Oh, and now he hung up on me. Is this great customer service?
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Colby Stone
(@colby521) reported
@koodo HORRIBLE HORRIBLE COMPANY! WAS TOLD I WOULD HAVE A MANAGER CALL. AFTER BEING LIED TO BY 2 CSR’s AND BEING SCAMMED BY KOODO/TELUS BUT THE COWARDS DIDN’T EVEN BOTHER RECEIVED A SICK EMAIL SAYING WE ARE RIGHT TOO BAD. YES PLEASE ADD 600$ TO MY BILL SHUT MY PHONE OFF AND
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P to the J
(@miss_peejay) reported
@DJPh03NiX @TELUS @TELUSsupport Mine was working in my drive home. Now that I am home i got a message saying my carrier has temporarily suspended service. Weird.
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DankeyKang - @dankeykang@hachyderm.io
(@DjankeyUnkanged) reported
Bet Telus is feeling real big after dunking on Rogers for their massive outage impacting emergency services and such. BUT WAIT, it's 2023 and Telus is having a massive outage impacting emergency services. Oh, how the turn tables. All Telcos Are Bastards
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Dan Stephenson
(@DGStephenson) reported
@cityofcalgary @TELUS I thought after the Rogers outage the government was going to make sure this didn't happen again?
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Koodo
(@koodo) reported
TELUS and Koodo are waiving all long-distance and roaming charges, including calls and texts to and from Turkey and Syria. Text DONATE to 41010 to give $20 to TELUS Friendly Future Foundation in support of earthquake relief in Turkey and Syria.
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Leah Caldow
(@leahcaldow) reported
Just a heads up, @TELUS mobility is increasing their plan prices by $7/ month, on top of charging a 1.5% credit card processing fee. I’ve been a customer for 15 years and asked them to match another company’s plan to which they declined. Who is the best alternative?
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Steve Schmidt
(@Heardbeast) reported
@aamurad12 @stephen_taylor Why would the Canadian government 'compete' with an established service that does what they want? Shaw, Telus, Rogers- yeah, fill your boots. But the government? The CRTC? CBC?
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iAmLegend
(@StarGyalStyle) reported
@PapiHanzo I got way more luck with European companies. Check out Technip energies, Ocado, Telus International It sucks hang In there.
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J_Fante
(@JFante8) reported
@daveyguitr3 @kristinaEBP It’ll be like Verizon trying to administer health care. Imagine telus, a company that isn’t even good at providing phone service in charge of your health. Ridiculous.
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Dragonite @ Telus Apex Series
(@Dragxnite) reported
Prepping for the Telus event today and GUESS WHO GOT HEIRLOOM SHARDS BABAYYYY. About damn time!
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Ann Bibby
(@anniegirl1138) reported
@TheBreakdownAB @1carolynt That's a big UCP promise that went **** all. The county where I live made a deal with Telus for fibre but they deliberately passed the hamlets and other rural residential areas so the existing wifi companies cld continue to gouge us for sub par wireless internet.
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City of Calgary
(@cityofcalgary) reported
UPDATE: The @TELUS cellular outage that impacted some mobility services today has been resolved.
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Petroleros
(@Bdiddy18) reported
Questions people don't ask enough - if your cell phone data plan is based on GB per month - then why does your bill break it down by MB - forcing the consumer to try to do the conversion. @telus @bell
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White Knight
(@WK_WhiteKnight) reported
Did anyone else notice that all of our communications were down at some point yesterday. Telus, mobile, landlines and internet were all down, for a good portion of the evening. Bell and Rogers had the same issues, all down at some point yesterday Trudeau checking for control!
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Molly
(@hat_molly) reported
@RobertFife I think we need cheap, widespread high-speed internet for this not to have serious equity and access problems. Nationalize Rogers/Bell/Telus (or create a public carrier) and get those $/GB prices way down (or free).
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P to the J
(@miss_peejay) reported
@DJPh03NiX @TELUS @TELUSsupport I am in Calgary, can confirm that I just started getting a msg 15 min ago that my carrier has temporarily suspended cell service.