Telus

Telus Outage Report

Why is my Telus service not working?

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Telus Outage Chart 03/27/2026 10:20

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Telus compensate me for the outage?

The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (49%)

    Internet (49%)

  2. Phone (23%)

    Phone (23%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Total Blackout (5%)

    Total Blackout (5%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Edmonton, Calgary, Penetanguishene, Port Hardy, Montréal, Toronto, Ottawa, Duncan, Sidney, Vancouver, New Westminster, Surrey, Langley, Montmagny and Red Deer.

Loading map, please wait...
City Problem Type Report Time
CanadaEdmonton Internet
CanadaCalgary Internet
CanadaPenetanguishene Total Blackout
CanadaPort Hardy Internet
CanadaMontréal Total Blackout
CanadaToronto Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • TELUSsupport TELUS Support (@TELUSsupport) reported

    @ElizabethEdgett Hi Elizabeth! We are here to help! Please call this phone number 1-800-777-1888 or dial #227 from a Telus phone.

  • JBrowne93 Jordan Browne (@JBrowne93) reported

    @rcarrick Easy solution… switch to @TELUS. Haven’t had that problem once in 20 years.

  • ElizabethEdgett Elizabeth Edgett ☂️🧢🌊😷😷🌊🚀🧢💰 (@ElizabethEdgett) reported

    @Telus @TELUSsupport #Telus Telus says they don't support the latest version of Firefox.

  • TELUSsupport TELUS Support (@TELUSsupport) reported

    @ElizabethEdgett Hi Elizabeth! We are here to help! Please call this phone number  1-800-777-1888 or dial #227 from a Telus phone.

  • escortpanel ****** Panel (@escortpanel) reported

    @shannonswee1 Get Shaw ask them for a deal. they will give you a deal for a year. after a year tell them you are switching, they probably extend the deal. If this doesn't work actually do switch to Telus and ask for a deal. Also, these companies have student discounts

  • RoarringFlames Travis Arnett (@RoarringFlames) reported

    @NapsAndSarcasm I would say swap your network provider but It looks like your house probably has bad cabling to the local network. If you swap to Telus you might have the same issues. Only one way to find out though.

  • ElizabethEdgett Elizabeth Edgett ☂️🧢🌊😷😷🌊🚀🧢💰 (@ElizabethEdgett) reported

    @Telus @TELUSsupport #Telus So, since our house is more up to date than Telus (we use the latest Firefox), we can't update our damn credit card expiry date.

  • NoxTuk NoxTuk (@NoxTuk) reported

    @aikoyuzuhara @TELUS lmao, that sucks

  • ElizabethEdgett Elizabeth Edgett ☂️🧢🌊😷😷🌊🚀🧢💰 (@ElizabethEdgett) reported

    @Telus @TELUSsupport #Telus #Canada Telus! Telus! Telus! Wherefore art thou, Telus? I'm just trying to get some customer service here.

  • AshleyAnguish87 Ashley Lawrence (@AshleyAnguish87) reported

    @TELUSsupport I have been trying to cancel my ADT by telus services for several days now as we have sold our house. I have now been on hold, transferred, placed back on hold for almost 2 hours this last call alone. There must be a better way to get support...

  • BonitaCanadian 😷Bonita🇨🇦 (@BonitaCanadian) reported

    @TELUSsupport terrible service. No human at Telus. I do not want to scroll through multiple pages online or sit on hold rejecting guesses about my questions listening to marketing b.s. Telus texted me to call for answers re blackberry ending but NO ONE COMES ON THE PHONE. @CRTC

  • afterexposure Diamond Dog Organa (@afterexposure) reported

    Manulife just sent me a junk email to 'invite' me to use TELUS Health. Manulife - ****. YOU. I'll never support a system financially backed by MBS, the ******** who cut up a reporter with a bonesaw. You're about to lose a customer over this.

  • brockscrocs hurtling towards mediocrity (@brockscrocs) reported

    @cards_27 @as_per_danielle I’ve dealt with all the big ones and Telus by far has the best customer service (which doesn’t say much). Rogers/Fido is awful, even to dealers

  • ElizabethEdgett Elizabeth Edgett ☂️🧢🌊😷😷🌊🚀🧢💰 (@ElizabethEdgett) reported

    @Telus @TELUSsupport #Telus #Canada So Telus can't even support a credit card expiry date change on their website. Telus, this is not rocket science.

  • Prashan42728507 Quick-it-help (@Prashan42728507) reported

    Do you need Telus TV and internet troubleshooting? Telus TV and the internet make up the core of your personal and professional life. When something goes wrong with the TV and internet, the issues can be so vast that you don’t even know where to begin solving the problem.

  • dub_von TheVonDubCast (@dub_von) reported

    @TELUSsupport been getting about 10% of the internet speed I pay for. Luckily Telus has no contact number, the chat function is a joke and your customer service has been a laughing stock for decades. And you wonder why ppl hate you?

  • Nikopol_TO Nicolas Bergeron🇨🇦 (@Nikopol_TO) reported

    How to start your Monday? Well… you do not since you have @RogersHelps #internet and it is down. @Bell_Support @TELUS do you want a new customer?

  • ElizabethEdgett Elizabeth Edgett ☂️🧢🌊😷😷🌊🚀🧢💰 (@ElizabethEdgett) reported

    @Telus @TELUSsupport #Telus #Canada Telus! Telus! Telus! Where are you, Telus? I'm just trying to get some customer service here.

  • BonitaCanadian 😷Bonita🇨🇦 (@BonitaCanadian) reported

    @TELUSsupport "We have some great options to help you upgrade your device so you don’t experience any service disruptions. We'll help you find a device that you are comfortable with and suits your needs and budget. Visit a TELUS retail store Go online Call us"

  • auuuustinb ausssssssstin (@auuuustinb) reported

    Between Telus, TD and Uber support i'm ready to shoot someone.

  • ElizabethEdgett Elizabeth Edgett ☂️🧢🌊😷😷🌊🚀🧢💰 (@ElizabethEdgett) reported

    @Telus @TELUSsupport #Telus Telus says they don't support the latest version of Firefox. Instead, they recommend an old, unsupported browser, Explorer 11. WHAT!?

  • KaveMan Kavian Moradhassel (@KaveMan) reported

    So, after more than 25 years as a loyal @BellMobility customer, I’m now fully switched over to @TELUS, and somehow getting a better plan with shared data to my tablet for less money than my prev plan w/o the tablet!! I was the last Bell holdout in my family…

  • Lepawin LesliePW (@Lepawin) reported

    @HistoryTVCanada well, it’s not a provider issue, as Twitter is saying Bell, Rogers and Telus are all showing Canadian Pickers instead of @CurseOfOak. In 🇨🇦 we wait 5 days to watch after 🇺🇸 but now we don’t even get the episode? Not cool. Lots of pissed of Canadians tonight.

  • StockMKTNewz Stock Market News (@StockMKTNewz) reported

    Worst performing large cap stocks in today's early trading Live Nation $LYV Confluent $CFLT Peloton $PTON Tesla $TSLA Toast $TOST GlobalFoundries $GFS LightSpeed $LSPD GoodRx $GDRX Merck $MRK Paylocity $PCTY Dominion $D Crown Castle $CCI Zoom $ZM Telus $TIXT $PTC $CCAC $FRSH

  • Hach_eh Games are not worth their human cost. (@Hach_eh) reported

    @ThoughtSlime This is, unfortunately, common for Bell. Also for Rogers, and Telus, and most of the providers who lease their service. They all ******' suck so much, I hate it.

  • Rockhou41188997 Rockhound (@Rockhou41188997) reported

    @TELUS okay guys this is getting ******* ridiculous do you know I've dealt with over 10 managers in the resolution department and then the customer loyalty department and every time I call I ask for a call back and yet I have not received a ******* call back

  • DavidB187781 David B (@DavidB187781) reported

    @Sensfan29 Same here in Lethbridge.. is it a network thing or a provider thing?? Telus here..

  • michael_anders Michael Anders (@michael_anders) reported

    @Humbledore You missed the chance to cancel @Shawhelp and sign on with @TELUS - I’m so mad

  • ProudAlbertanCA ProudAlbertan (@ProudAlbertanCA) reported

    @TELUS I pay over $90 a month hardly use my data & when I’m not on wifi at home I’m lucky if I can get the phone to work. Great customer service ****** product I’ll be calling Shaw

  • Harley_murdoch2 Harley Murdoch (@Harley_murdoch2) reported

    Worst performing large cap stocks in today's early trading Live Nation $LYV Confluent $CFLT Peloton $PTON Tesla $TSLA Toast $TOST GlobalFoundries $GFS LightSpeed $LSPD GoodRx $GDRX Merck $MRK Paylocity $PCTY Dominion $D Crown Castle $CCI Zoom $ZM Telus $TIXT $PTC $CCAC $FRSH