Telus Outage Report
Why is my Telus service not working?
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
-
Internet (45%)
-
Phone (29%)
-
Wi-fi (10%)
-
TV (6%)
-
E-mail (5%)
-
Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Kelowna, Calgary, Prince George, Spruce Grove, Toronto, Edmonton, Morinville, Montréal, Surrey, Vancouver, Ucluelet, Victoria, Leduc, Medicine Hat and Courtenay.
| City | Problem Type | Report Time |
|---|---|---|
 Kelowna |
Internet | |
| Calgary |
Internet | |
| Prince George |
Internet | |
| Spruce Grove |
Phone | |
| Spruce Grove |
Phone | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
-
Misu the Witch 🖤🤍💜
(@misuthewitch) reported
This Rogers Outage makes me realize how glad I am that I have #telus Internet service. Oof, this is crazy!
-
“Very Slimey Feet”
(@mazzeys) reported
@sabbean19 apparently rogers telus and bell services r all broken so no 🙁
-
mitch reed
(@madebymitchreed) reported
@RogersHelps as if @Rogers doesn't have enough money to re-route all customers service to Telus or Bell and pay for it? You should be ashamed of your company and you should be held accountable.
-
Lorin
(@lorinxoxo) reported
from
Kitchener, Ontario
Shout out to Telus they got my back we still got service up in here
-
Mason Salmon
(@VE7PMD) reported
@MichaelFarrace @residentjester @RogersHelps 911 would then go thru the Telus network, same would be for if Telus was down it would go thru another providers network.
-
░▒▓█ 𝓭𝓜 █▓▒░
(@DustinMorris13) reported
from
Calgary, Alberta
@jeterfan28 @RogersHelps @TELUS Telus is offering 30gb for 10 bucks less than Rogers is offering me as a 14 year customer.
-
BMG Automotive - Brendan Grant
(@BMGAuto) reported
FIDO/ROGERS NETWORK DOWN. TIME TO SWITCH TO TELUS.
-
Terry 🇨🇦
(@Bnkr_Chk2) reported
@deborahwongsy @TELUS @TELUSsupport My internet is a smart hub and the issue was the device. I tried a factory reset and it worked. That likely won’t help your issue though.
-
Shruti Shekar
(@shruti_shekar) reported
We are aware that one of our peers is experiencing an outage. TELUS customers (and customers of other peers) trying to reach a customer of the peer that is experiencing the outage will not be able to connect by call or text until the situation is resolved.@TELUS
-
Chris Rudd
(@Stamps4Life) reported
from
Calgary, Alberta
So Rogers has a major outage today and I'm also seeing people complaining about telus having issues. If Star Wars has taught us anything....communication being blocked can only mean one thing....INVASION!!! #rogersoutage #StarWars
-
Deb Wong
(@deborahwongsy) reported
@Crackmacs My @TELUS internet has been down since 9AM this morning. Wondering if this is happening to other folks with other companies too
-
Sandy Elrick
(@sandman404knows) reported
@Rogers @RogersHelps @jennaamxo Looks like Telus and Bell are also having problems. Great Reset in motion?
-
Frank Heisler
(@fortwodriver) reported
@BionicDancerJo Nope, it's just Rogers-based providers. Bell, Telus, and providers using their services are up. People complaining are probably trying to call Rogers users, and can't because that network is rejecting incoming calls.
-
cara
(@jeterfan28) reported
@DustinMorris13 @RogersHelps @TELUS I feel like everyone on here will make the jump haha Sucks to be Rogers, should have warned people
-
Jenn
(@kelpiejz_alt) reported
@iambgtea I'm with telus and thankfully I'm having no issues at all
-
Tabita
(@Tabita69319047) reported
@aredlight1 @Rogers This is affecting my business few more months I will switch to Telus. Sucks!
-
Jdklaw4
(@crazyjdk5) reported
from
Caledon East, Ontario
@RogersHelps Why is there no response from Rogers as to the cause and what’s being done to get it fixed. More importantly why is there no back up solution. This is unacceptable especially when we are working from home. Why is it only Rogers and nit Bell ie Telus etc...
-
░▒▓█ 𝓭𝓜 █▓▒░
(@DustinMorris13) reported
from
Calgary, Alberta
@jeterfan28 @RogersHelps Definitely hit up @TELUS for options. They might be able to do something to help get out of Rogers
-
Kirsty March
(@Kirsty_March) reported
"Our network is functioning well, but we are aware that one of our peers is experiencing an outage. TELUS customers (and customers of other peers) trying to reach a customer of the peer that is experiencing the outage...
-
edgeworth lovebot
(@nohyjinkx) reported
what ur service provider says abt u: rogers- ur either a boomer or ur boomer parents pay for it bell- rogers got on ur last nerve telus- ur broke virgin mobile- ur either a millennial or share a plan with friends fido- u just like dogs and ur broke shaw- UR BIG TIME BROKE
-
Netkid
(@netkid23) reported
@TELUSsupport Telus bell mobile network is having issues too.. Dropped called from Telus to bell and Public is having data issues this morning
-
D2hander
(@Cnote203) reported
Since I'm on Telus, I just found out that there's a Canada wide outage of Rogers. Lmfaoooo. Sorry people. Rogers sucks
-
Matt Kirby
(@kirbycar47) reported
@chaser321 Hate to break it to you: Telus sucks too lol
-
Joanne Poole (BionicDancerJo)
(@BionicDancerJo) reported
WTH caused every cell network to drop this morning? Rogers, Fido, Telus, Koodo, and on and on. All have reported outages. I can text, but no calls. Some can’t even text.
-
Terry 🇨🇦
(@Bnkr_Chk2) reported
Is this an issue with the device or is Telus having spotty issues? My son has same system & lives next door. His is working. Should I try reset?
-
cara
(@jeterfan28) reported
@DustinMorris13 @RogersHelps @TELUS At least they will talk to you Rogers help online option literally says “Oops, sorry” and kicks you off
-
KeshiaW
(@keeshygirl) reported
@TELUS is there an outage?
-
Julie Y
(@JulieEY) reported
I was with Telus for 15 years. Rogers has way worse coverage, and now I have 0 cell service. The grass isn’t always greener.
-
LisLou
(@Shravaka_Lisa) reported
@CanadianTheCHAD Yes, but one pad is Telus & doesn't text but realized I can't get texts...lol. trying to text myself hahaha. I'm not great with anything that plugs in. 😕 Who knows, I'm lost. Huge issue at work today & then total loss of service. Feels like Monday.
-
🎧 Tiago 🎮 [ティアゴ]
(@madcat1990) reported
Reminder to those touting pride in being with #bell or #Telus, remember, all 3 of them are in cahoots in an oligopoly to keep your Wireless prices higher than anywhere else in the world. #RogersOutage Oh, and **** the @CRTCeng for not helping us and only doing the bare minimum.