Telus Outage Report
Why is my Telus service not working?
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (48%)
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Phone (27%)
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Wi-fi (10%)
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TV (6%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Fredericton, North Vancouver, Vancouver, Victoria, Surrey, Calgary, Edmonton, Montréal, Toronto, Chilliwack, Montmagny, Hanna, Peace River, Cambridge and Lloydminster.
| City | Problem Type | Report Time |
|---|---|---|
 Fredericton |
Phone | |
| North Vancouver |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
Phone | |
| Victoria |
TV | |
| Surrey |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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y - IceT-YYC
(@IceT_AVP) reported
@TELUS @TELUSsupport very disappointed with you folks in how because of your third party fibre contractor cancelling last minute it’ll likely be over 4 weeks without TV hookup at our new house….Shaw never look as good as it does now and I have never been a Shaw fan
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Tom
(@iamstomp) reported
@Kyra_IX @Telus cellular service will magically hold a call in Maskwacis on July 25th as well. July 26th, we’ll be back to dropped call central 🙄
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MOT - momOfthree🟥
(@letsgetitbetter) reported
@Victoria59L @teririch Toronto closed wading pools as need cell phones during emergencies when Rogers was out, but they use Telus. Why do I assume it’s this level competency? Experience sucks so much of the time.
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Boycott Evil Amazon-Find Alternatives-Follow me 😀
(@AvoidAmazon) reported
@3notsi @TELUS Damn. And I thought Bell was bad.
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kofi
(@kofialam) reported
Been a @Fidomobile customer for 7 years now. All I get is 1gb internet. This is how they treat their loyal customers, also charging a high price at the same time 😳. No where else on earth customers are cheated like this. I’m looking to switch. What’s good? Telus or bell?
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♡Layla♡
(@Layla__mama) reported
@TELUSsupport Dave(he had an accent) just phoned me. I’m extremely surprised how rude and unprofessional he was. I’m not sure if it was actually Dave from Telus. The phone number was 778-868-4825 Something like that never happened to me before I’m very very surprised… lol
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Walid Hamed
(@walid_a_hamed) reported
@TELUS be careful for TELUS scams- sending agents with offers and then change them without telling. Costumer support admitting Bell is better Value..! Do not trust TELUS
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Koodo
(@koodo) reported
@th3seventhson We are sorry for the people impacted by this outage, but we cannot offer credits because another company experienced an outage. We offered a great deal for the customers that wanted to join TELUS, as our network was working fine, because we care.
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Vermithrax (pejorative)
(@CorgiHell) reported
@Cazzy I pay $35 on Public Mobile (Telus) for better service than I got on Rogers at $75.
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Utkarsh Dev kaushik
(@DevUtkarshk89) reported
@TELUS is the worst company on the face of earth when it comes to billing. They have been messing up my bills from last 4 months. I take notes of everything they promise me every month to remind them next month what they did wrong. Now they will call me, apologies, promise to 1/2
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Lexy
(@MrsSteak) reported
@TELUS a few weeks ago we discovered how poor your coverage was on Vancouver Island. Now we are discovering how awful your coverage is in Eastern BC. Absolutely horrible.
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CJ Ireland
(@ireland_89) reported
@TELUS @BellMediaPR maybe it’s time to have a chat with @SaskTel and find out how I can have near perfect service from the border to Saskatoon, but I have no service in most parts of central Alberta. I swear service gets worse every year.
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CaptRayRay
(@urbanelevations) reported
@MyRainbowNinja @TELUSsupport @MyWhiteNinja_ Telus is surprisingly good for support tbh. Thank the RainbowNinjaDictator I’m not with Rogers
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David Hartwick
(@DavidHartwick_) reported
Went to #Hamilton at the Jubilee last night. Surprised there is still no wifi there and lots of people seemed to have data issues producing their tickets and was a definite @TELUS dead spot for me. Had to go into the main lobby to load tickets so keep in mind if going. #yyc
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TELUS Support
(@TELUSsupport) reported
@TDotMonkey Hello! While we wanna help as much as possible, credits cannot be transferred from a TELUS to a Koodo account or vice-versa. Please keep us posted if you need more help.
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James Wright
(@wjameswright) reported
@ryck_nancy @CanadaKlr I call in about every 6 months and tell them I want to speak to customer retention.....I need them to lower my cost and they always have - I am down to $100 for cable with a few extra channels i wanted and Internet unlimited (Telus)
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Kam
(@kamcahill) reported
@TELUSsupport @TELUS the new design of the app is horrible. It won’t let me get past the initial page and I can’t sign in. Why???
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CrypticTruthSeeker
(@Cryptic_1322) reported
@busybfly247 @TELUS @RebelNewsOnline Only have a company cell, and it sits on my deck. So, not gonna get much from me. All Canadian telecomm companies bow down to Ottawa, as that is what keeps the US competition away.
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Colleen
(@wildplumbay) reported
@David_Moscrop 2. I roamed via TELUS. Only problem is my family in the same city here in 🇨🇦are calling me in Honolulu. They call. I don’t answer and call them back. Zero other problems. I don’t have another phone, but planning to get a cheap 🇨🇦 one. 2/3
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Robin Danilo
(@robindanilo2218) reported
@TELUSsupport it was so easy to tie my wallet to Telus and so complicated to go out and end a relationship, now I owe a little more than $500 and my credit record is threatened, when calling customer service it takes a long time to answer, and from so many numbers to call.
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Freedom now
(@Freedom07373322) reported
@TELUS After learning you sold me out literally to Canada public health . When my contracts come do , I will look to go a another supplier. You are terrible to customers to do this ,
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CJ Ireland
(@ireland_89) reported
@TELUS @BellMediaPR maybe it’s time to have a chat with @SaskTel and find out how I can have near perfect service from the border to Saskatoon, but I have no service in most parts of central Alberta. I swear service gets worse every year.
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Robin Danilo
(@robindanilo2218) reported
@TELUSsupport Telus is so complicated when I called him on january 24, 2022 to ask him to cancel my plan, because I would not be in canada for a very long time, and without instructions they kept charging my account and I never used their services again.
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Gavin
(@Gavin_2112) reported
@RogersHelps Rogers Mobile data is down AGAIN! I just can't anymore! Time to move to Telus. #rogersoutage
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Rich Patterson
(@pattersonbrands) reported
@TELUS Hmmm, any #fibre issues this morning. My office in #newwest #newwestminster now on 90mbps DL and 10mbps UL, which is way off your serv promise...
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Maureen🐔🍷🦂
(@Moe456) reported
@anniegirl1138 @TELUSHealth I called and got my son an appointment at our pharmacy. I seemed to have more information than they did *(typical with UCP) but I got one. I never use Telus for anything.
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DJT
(@djtem) reported
@TELUSsupport Reboot was successful, thank you. Now if I could fix the 502 Bad Gateway message on my tablet when I try to access my Telus account on my Samsung tablet, I would be happy. (no problem with my iMac)
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Alvin Gay
(@AlvinCarroll8) reported
@TELUSint Hello Alvin Gay, i am Karen Dasia from TELUS INTERNATIONAL...Our recruitment team has reviewed your application posted online for a Customer Service Representative /Data Entry Clerk. The pay is 25.00 Per Hour and You have been shortlisted for an online interview with the HR
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rustysnack
(@rustysnack) reported
@Apple makes me so sad. I paid a bunch upfront for their coverage, then am told I don't have their coverage. Or not enough of it I guess? @TELUS doesn't seem to know there's tiers to this applecare. I am so sad. Never play with your kid, be glued to your iPhone is what they want.
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Mitch Galloway
(@OkanaganMitch) reported
@Patrick_ORourke @Rogers poor network change mgmt. & incident mgmt. procedures failed them. @telus consistently ranks #1 in network performance due in part to robust change & incident management and a relentless focus on the customer experience. That's not "something that could happen to anyone."