Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (50%)
• Phone (23%)
• Wi-fi (12%)
• TV (6%)
• Total Blackout (5%)
• E-mail (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Chilliwack, Grande Prairie, Vancouver, Montréal, Winnipeg, Edmonton, Surrey, Red Deer, Parksville, St. Albert, Victoria, Calgary, Mississauga, Burnaby, and Agassiz.

City	Problem Type	Report Time
Chilliwack	TV	57 minutes ago
Grande Prairie	Internet	4 hours ago
Grande Prairie	Internet	17 hours ago
Vancouver	Internet	18 hours ago
Montréal	Internet	21 hours ago
Winnipeg	Phone	22 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Growl Bear (@blackbeartooth) reported 7 minutes ago

  @indersinghp @bears_aware Indians are the problem. The economy is in distress BECAUSE of Indians. “Methods that may be unusual to Canadian culture.” Yeah, like scamming, lying, and bullying - all part of Indian culture. F @TELUS and f all you Indian scammers.

• 
  Millennials for Democracy (@millennials4_wp) reported 11 minutes ago

  @caroltreardon @bcndp Telus is the first corp. I realized was completely unethical in Canada. We STILL need to go after corps like this. It absolutely should die off- & they sure as s*it shouldn’t have access to anyone’s medical records… 🙄😒🤔👀 Never mind any further public trust from ppl.

• 
  hairy hole (@pissblvd) reported 15 minutes ago

  @PeterMeiszner @BoVanston @TELUS Nobody wants this peter, its a terrible idea and a huge waste of money and time and real-estate. I am so tired of this utter nonesense

• 
  𝕄 𝕫 . 𝕂 𝕒 𝕥 💜 (@Mz_Kat28) reported 16 minutes ago

  @kvlovely19 thank you! oh **** when did you work for telus? what department?

• 
  Dr. Pauly Tremonte (@PaulyTremonte) reported 17 minutes ago

  @garyfung @tunguz You realize Telus has had another data center down the road for 15+ yrs? No one ******* about it nor even realizes its there. Your fear is irrational

• 
  Nick (@sharpie_360) reported 19 minutes ago

  Telus has some ******* nerve charging the prices they do to join a network that has zero service. We desperately need some real competition for these jerkoffs

• 
  El Punitor (@ElPunitor) reported 19 minutes ago

  My solution to crappy service from @TELUS is @Rogers.

• 
  heiba9866 (@heiba986627073) reported 21 minutes ago

  @trevor388569409 @Andrew_Sully @WestJet Westjet wanted cheap labor they got it. The agents in Telus El Salvador have a mediocre English level, they can't even understand a spelling, they work with "scripts" unnatural customer service, then they grow after 1 month of training without any experience in airlines at all

• 
  fireanticanadainG.bettmen! (@jwd7150) reported 22 minutes ago from Calgary, Alberta

  TELUS IM GETTING ******* AND SICK OF YR REMOTES AND PVR ******* UP IM ALSO PISSED THAT YR BILL PAYMENT DEPARTMENT PUT ME IN THE ******* COLLECTION AGENCY'S 4 YR **** UP ON MY FINAL BILL U PPL SUCK !!!!!!

• 
  Dallas (@Dallas777) reported 23 minutes ago

  @MommaHood2 @TELUS That and AI disguising their Indian voices on the phone...........like WTF??

• 
  District 6 (@P43215) reported 26 minutes ago

  @woods_lin_ @Beefshaver Check Telus Sky Calgary, it sat there unfinished in delays for 2-3 years and was horrible, probably still pretty bad.

• 
  Jackie Seidel, PhD (@JackieSeidel1) reported 28 minutes ago

  the background. He said so many people in the call centre were sick with COVID infections. And at work. Does that sound like good working conditions respecting quality of life. Never mind nonhuman life. TELUS exists to make profit. That’s all.

• 
  Joel - coffee/acc (@JoelDeTeves) reported 29 minutes ago

  @JsonBasedman @TheGeorgePu @TELUS I would rather have seen that money go to proven research cases, but then of course there is a lot of potential for fraud Point being we have talent here and I don’t see how Telus isn’t going to make it it more accessible for them Many researchers are stuck renting from RunPod and similar providers or else self funding The question is who is this supposed to benefit I don’t see Telus acquiring prime locations and getting a break on taxes as beneficial to Canadians (this is the same company who is in trouble for using AI to cover up their telephone rep’s accents) They certainly aren’t going to make the cost of inference cheaper - we are already way behind and the cost has gone up, which means Telus is paying a premium Canadian startups are better off buying used GPUs at this point

• 
  Jv (@JBK11663) reported 36 minutes ago

  @MTe005 @unclehaver the enemy of my enemy is my friend. i hate nimby's too, but if we can agree that a massive water and electricity black hole that benefits nobody but the feds and telus sucks, then at least they have a few more functioning neurons than the techbros on twitter defending this ****.

• 
  Stanton (@StantonsLab) reported 38 minutes ago

  @VanIsleInvestor @BNNBloomberg @MobileSyrup Telus is garbage, New CEO will slash *** and fire a boat load, I will buy when this happens, until then it's a dumpster fire

• 
  Reece Martin (@RM_Transit) reported 38 minutes ago

  @bentlegen I am skeptical of anyone whos response is 50% "You're an idiot" This is Telus we are talking about

• 
  Dr. Pauly Tremonte (@PaulyTremonte) reported 44 minutes ago

  There's literally already another Telus data center down the street that no one complains about. No one even knows its there lmao.

• 
  Shouldntbehere (@Shouldnotbeonx) reported 45 minutes ago

  @VanCityVice @Emily_Lowan No I don’t but the sound from data centres is *actually* bad. Why are you gargling Telus’ *****? This won’t create jobs.

• 
  Mark Topham (@MarkTopham83949) reported 46 minutes ago

  @TELUS the level of disgust I feel over your handling of the lawsuit regarding 911 and Dean Switzer death was easily sufficient for me to terminate my account.

• 
  Evar Orbus and His Galactic ****-Wailers (@JizzWailers) reported 46 minutes ago

  @PeterMeiszner @BoVanston @TELUS Nobody wants this, **** off

• 
  Brandon Wealth 🇨🇦 (@BrandonWealth) reported 47 minutes ago

  @CXL_LAB Yeah you can see Telus down bad this year

• 
  fangya (@Wajeeha91362602) reported 50 minutes ago

  @malaymail Try other solution instead- bring back gst and reduce sst.mof sendiri cakap gst lebih telus right

• 
  Ireney (@ireney33) reported 50 minutes ago

  @KirkLubimov We should also be concerned about having our personal information sitting with these call service agents in India. @TELUS They are pushy, I just hang up.

• 
  Gray Hat (@gray_hat10) reported 52 minutes ago

  @nduko__ I've been on Telus three years now. Never dissapoints

• 
  Andrea MacPherson (@macpherson_a) reported 59 minutes ago

  somehow the woman at Telus just magically made my internet/tv bundle go down by almost $100?????

• 
  Brandan /He/Him/Scorpio (@brandanCiccone) reported 59 minutes ago

  @PeterMeiszner @BoVanston @TELUS %90 lower still isn't 0 and will still have awful effects WHEN WE ALREADY HAVE WATER RESTRICTIONS IN EFFECTS. Like omfg is having stupid ai videos of cats that important?

• 
  SikhretService (@SikhretService) reported 60 minutes ago

  @Trendstockers @TELUS Same situation happened with me. Telus will have a tough time winning and retaining customers over. Black friday door to door salesman sold me on it. Since then iv cancelled 2/4 lines i activated with them. Telus koodo Internet has been pretty terrible. Im pretty happy with Telus home security, as long as I don’t ever get billed for the fire department dispatch on a false alarm. My neighbour got stuck with a $1200 bill on a false alarm.

• 
  Glen Bell (@GlenBellWX) reported 1 hour ago

  @TELUSsupport @TELUS Is there a problem with telus home billing agent support right now. I've been on hold for 1hr 15min currently and over 1hr last evening before being disconnected because call center went closed. Ridiculous

• 
  It's just me (@PerfumeYou) reported 1 hour ago

  @MarkJCarney Time to cancel #Telus Time to leave the communist corporation, cut them off where it hurts. Turn off the money 💰

• 
  Paul Henderson (@Hendy759) reported 1 hour ago

  @MarkJCarney @EvanLSolomon Isn’t Telus in financial trouble? So…this is another government handout?