Telus Outage Report

Why is my Telus service not working?

No problems detected

If you are having issues, please submit a report below.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Telus Outage Chart 09/22/2023 07:10

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Telus compensate me for the outage?

The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  • Internet 45.01%


  • Phone 26.50%


  • Wi-fi 13.27%


  • TV 6.88%


  • Total Blackout 4.68%

    Total Blackout

  • E-mail 3.67%


Live Outage Map

The most recent Telus outage reports came from the following cities: Calgary, Nanaimo, Vancouver, Surrey, Kamloops, Burnaby, Edmonton, Maple Ridge, Richmond, Port Alberni, North Vancouver, Red Deer, Banff, Sherwood Park and Winnipeg.

Loading map, please wait...
City Problem Type Report Time
CanadaCalgary Internet
CanadaNanaimo TV
CanadaVancouver Internet
CanadaSurrey Wi-fi
CanadaCalgary Wi-fi
CanadaSurrey Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • MasterVall Angelo (@MasterVall) reported

    @TELUSsupport Terrible issues with texting for almost two weeks now. I didn’t know that so many people they have the same problem! I can’t receive or send text, with Telus network, if I’m not with wifi coverage!

  • DocMcConks M McC (@DocMcConks) reported

    Was just reminded @TELUS started harvesting 1.5% from all credit card transactions, pretending the cost wasn’t already built into the price. So I’ve dropped a bunch of channels. 👏🏼👏🏼to the genius who came up with that plan. $2 bad faith price increase just cost you $30 a month.

  • westcoastlife4 Anne Borgfjord (@westcoastlife4) reported

    @Shawhelp Thank you! @Telus technician is finally here - 37 hours later….@Shawhelp you will be gaining some new customers. There are 3 homes that have been without service and if we’d been Shaw customers we would have had our service restored in a timely manner.

  • snukwa7 Wes Snukwa7 (@snukwa7) reported

    @TELUSsupport I pay too much for 3rd world slow internet service at 1629 Salmon River Rd Service. And telus is the only internet provider at this location.

  • snukwa7 Wes Snukwa7 (@snukwa7) reported

    **** @TELUSsupport Telus "BC" and their below standards service provided on Salmon River Rd Salmon Arm. Paying market value for under market service. Way to Nickel and Dime BC.

  • macjbby Jeffrey Beatty Ⓐccessibility Ⓛens (@macjbby) reported

    What if I was unaware of the change of 20GB data from 40GB data? I called emergency video calls 911 and got throttled 20GB soft cap. Telus will be liable for not notifying me of the change of plan without my permission. Now, it is a 100GB data plan for $80

  • terryhong Terence Hong (@terryhong) reported

    @TELUS @TELUSsupport - I’ve spent 8 hours in the last 3 days talking to various support people - after having had to figure out what went wrong in the first place myself. Every single thing that could have gone wrong had gone wrong. Since I work for you now, wanna know about it.

  • corinnerobinson Corinne Robinson (@corinnerobinson) reported

    On hold for @TELUSsupport over an hour & no one available! I message the bot whilst on hold & asked if I’d like to bring my service over to Telus! Yes! Imagine…received a callback within 5 minutes!!?? How does that work @TELUS ??? ****** ****** support for a long term client!

  • spoam Eudaimonia (@spoam) reported

    @TerrencePaul5 Super easy to tell a scam When have you ever received prompt service from a Fortis or a Telus Good luck getting a call back If any company phones you with a human on the other end, it's a scam

  • FUNGUY416 canadian bad dream (@FUNGUY416) reported

    @TELUS @TELUSsupport after almost 2 hours on the phone again this week to correct my bill, my latest is once again over billed and missing discounts and promised credits. Awful service. I am disgusted with myself that I made the change from @RogersHelps.

  • khadijah_davies khadijah or monica or both ??? (@khadijah_davies) reported

    @TELUS. I am being blocked from calling customer service to ask to change my connection date from Jan 5th to Feb 1st. Tired of all this bullshit.

  • pipikwan 𝖕𝖎𝖕𝖎𝖐𝖜𝖆𝖓 (@pipikwan) reported

    Lovely. I opened an email from Telus opted to pay via Clik2pay because I heard it worked for a family member, now I got scammed out of my $480 AND I’ll probably be disconnected. I feel stupid

  • terryhong Terence Hong (@terryhong) reported

    The best part about Telus is not having to talk to anyone. Or hanging up on support hold because you’re able to do it yourself. The worst part is when you have to talk to anyone. At all.

  • BrianWinseck Brian Winseck (@BrianWinseck) reported

    @mediamorphis @CompBureau Maybe irrelevant, but thought I'd mention it. Recently Telus went to court and won to be able to charge CC fees to consumers if you use that to pay your bill. Funny how all our bills went down by switching to pay thru the bank... Not. As I'm sure that was built into the cost.

  • Kamscan Kamscan (@Kamscan) reported

    @ThymelessC @IceCold_Country @TELUSsupport The Dish is the same as Bell uses and Telus piggybacked off the Bell Satellites. So check out Bell for service . The set top box has to be changed out though

  • cndbassetmom corinnac23 (@cndbassetmom) reported

    /3 I would like to see the account owner receiving the texts, especially around Christmas! I would also like to speak with a human, about this whole fricken gong show. I stayed with Telus for the customer service, but there’s not event that now!!

  • AffectionSinful Sinful_Affection (@AffectionSinful) reported

    @TELUS I've been with telus or over a year, AND HAVE HATED EVERY DAY OF IT!! NOTHING BUT PROBLEMS

  • coryman50 Cory (@coryman50) reported

    @GrantHayter @ElizabethMay @AdamPOlsen I had an emergency refill this weekend at Shoppers Drug Mart and they suggested using the PC Optimum app "Maple" to get a prescription renewal as its supposedly much quicker to get a virtual appointment than Telus Heath. Haven't signed up yet but I will have to soon.

  • DocMcConks M McC (@DocMcConks) reported

    We’ve also turned down cell phone plans from Telus for this reason, and I’ve already told them as soon as my contract is done, I won’t be using their services ever again. I can’t imagine I’m the only one @TELUS

  • rand_mike Michael Randall (@rand_mike) reported

    @TELUS stop sending people around knocking on doors. It’s supper time. I don’t give a **** about your “good deal for 6 months” then back to full price. Same goes for you @Bell and you too @Eastlink. I’ll come to you. Alright? Alright.

  • wellwithmelo WellWithMelo (@wellwithmelo) reported from Toronto, Ontario

    @TELUSsupport please explain how it takes 2 weeks to email a return label for a return that should’ve happened over a month ago? No responses via email. 2 hours on customer service and no refund issued. @CRTCeng can you help here? I think I’ve been scammed by #telus

  • MazKingKhan Maz Khan (@MazKingKhan) reported

    @TELUSsupport Thank you for responding! I’ve sent you a PM. I moved from Bell to Telus just last month so really hoping Telus sorts all these issues out before I decide to move back.

  • AKoovappady Ananth Koovappady (@AKoovappady) reported

    @TELUS why does it take 7 days to remove me from your mailing list which I never subscribed to and want to be removed

  • CPComm Campbell Patterson (@CPComm) reported

    @altleft_eastend @MrWickDoe @alexposadzki If you're only counting infrastructure. It's the number of companies competing that is the issue. Moreover, if this deal is approved the likelihood that Bell and Telus merge increases. Less competition = poorer service, higher rates, and greater odds of catastrophic outages.

  • GK_Fellows Kent Fellows (@GK_Fellows) reported

    @TristinHopper (Telus and Bell "Share" a national network.) You are NEVER going to get an additional wholesale entrant there because we don't have the population to support one. Retail maybe, but they have and will end up paying high cost wholesale anyway.

  • GK_Fellows Kent Fellows (@GK_Fellows) reported

    @TristinHopper One way to make sure we won't get cheaper telecom (for example) is by forcing new entrants into the market, where they duplicate fixed costs and usually offer even poorer quality service. We have, basically 2 wireless networks: Rogers =1 Bell = 0.5 Telus = 0.5

  • TheTimesofJJ JJ (@TheTimesofJJ) reported

    Fido has better signal than telus

  • shakois shakeyshakois (@shakois) reported

    @TELUS - are you still charging a credit card service charge for customers in Alberta?

  • YodaRaptor Sergio - Raptors #wethenorth (@YodaRaptor) reported

    Wow @TELUS 2.5 hours on the phone on hold to talk to home security retention? Is this what you qualify as customer care? I'm about to go from adding services to cancel all together

  • laurelcmc Laurel McIntyre (@laurelcmc) reported

    Isn’t it fraud to charge for an unwanted, unused, unrequested service? #CRTC #telus