Telus Outage Report
Why is my Telus service not working?
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (21%)
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Wi-fi (10%)
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TV (7%)
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E-mail (6%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Calgary, Burnaby, Vancouver, Ladysmith, Edmonton, North Vancouver, Victoria, Montréal, Montmagny, Toronto, Gananoque, Lethbridge, Cambridge, Whitecourt and Surrey.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Internet | |
| Burnaby |
Phone | |
| Vancouver |
TV | |
| Ladysmith |
Internet | |
| Edmonton |
Internet | |
| North Vancouver |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Rob MacKay-Dunn 🇨🇦
(@robmackaydunn) reported
from
Westmount, British Columbia
@TELUSsupport @WestVanDistrict As a longtime TELUS mobility x2, home security, Internet 50 x2 & Optik TV customer, I think it’s a fair question to ask why #PureFibre isn’t offered to @WestVanDistrict? After 4+ years of “coming soon”, I’m politely asking for a straightforward answer. Thank you
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☀️ Serena-Rae ☀️
(@MoarNoodlez) reported
@janahealer i was with bell and paid $170 per month and now pay $120 per month with telus (but have kinda ****** service) i am in alberta
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Peter Corrin
(@ZepGuyPete) reported
@Leah_Holiove @Shawhelp I had Shaw for a week and the picture quality was so bad. They attempted to make everything better installing old wired equipment and that didn’t help. Went back to Telus again and all was good. I am having some router issues though now. Haven’t had time to call them.
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douglas brown 📷🦉🦅
(@yah_but) reported
@Leah_Holiove @Shawhelp I *** a smokin deal from Telus for all services. High speed internet, Optik TV, phone and security. Plus free Prime, Netflix and Crave almost 2yrs ago. Shaw customer for ever before. Customer service is ok. Once you wait or get a call back they solve stuff well. Do it.
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Debbie Lee Evans Realtor 西温哥华房产经纪人
(@DebbieEvansID) reported
@TELUS I want to cancel my @netflix account how do I do that
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Cafvictims
(@cafvictims) reported
@theJagmeetSingh Singh backs JTs profiteering, insider trading& abuse of office.remember SNC-Lavalin,WE,WEF,Covid patents,lied about Freedom 2022& invoking Emergency Act under false pretences.What about Trudeau’s Billion $$ bailouts Loblaws,Bell,Rogers,Telus & Cdn Media networks?@CBCNews
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Rob MacKay-Dunn 🇨🇦
(@robmackaydunn) reported
from
Westmount, British Columbia
@TELUSsupport I seriously can’t remember how many times I’ve filled out your “Bring the TELUS PureFibre® network to my neighbourhood” form. TELUS marketers even call us to sell us PureFibre, only for us to have to explain to them that for some unexplainable reason @WestVanDistrict isn’t served
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Leah Holiove
(@Leah_Holiove) reported
Omg dealing with @Shawhelp is awful. No customer service. Problem still not solved after many attempts. So how is Telus?
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Habby
(@bag_cats) reported
@Shawhelp @Leah_Holiove Ha....so after 9 hours, they finally acknowledged you! ....at least it wasn't ten hours! Reading your thread.....shaw and telus suck equally. Good luck with your issue! Cheers
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Bryce Campbell
(@brycecampbel) reported
@Leah_Holiove @Shawhelp Telus is far worst. Never have I ever had a good experience
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mahak raheja
(@mahakraheja24) reported
@TELUSsupport i am highly disappointed by the telus customer service, i have recently switched to telus and i have had an issue with my billing, the waiting to talk to an agent is really long and nobody picks up.
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Kim Elliott
(@kim1811) reported
@TELUSsupport Ultimate calling in the morning PT I was able to reach someone. Which is what has further let me to believe that Telus does not service On PT
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Alex Fomcenco
(@AlexFomcenco) reported
@TELUS what a disappointment TELUS is. Never will I ever wish to send any of my money their way. Probably the worst service provider in Canada
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Caroline Mary little
(@Carolinemaryli) reported
I really need to get this telus bill paid so I can have my phone number back I can't get into my FB it's my business phone that everybody knows plz find my money please somebody help
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Joshua Eaton (伊顿)
(@JoshuaEatonCA) reported
@Ryan_r_Williams My phone bill fluctuates because I'm with @PublicMobile a discount subsidiary of @TELUS. My bill goes up or down based on the price of regular or promotional changes to plans based on my perceived value.
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Liptastick Canada
(@liptastick) reported
Would love someone from @TELUS to return our phone calls. We have been waiting since Oct 30th and now it appears the Escalation Managers that have been assigned to our account are now ghosting us. Not great customer service. @MawjiZainul
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Linda L Sear AKA: ''Kat Mom''
(@kittykat4512) reported
Dear TELUS: I understand that you see home cable as a 'want' and therefore not a necessity for your customers, but I strongly believe that to even cut off our internet as well as our home phone, therefore leaving us without anything to use in case of a medical emergency, is WRONG
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Finnegan66🍀
(@Finnegan661) reported
from
Sidney, British Columbia
@TELUSsupport A little late? We have been Telus customers for years. The problem has been rectified now. After being on hold on 3 sep occasions for more than an hour. Not great customer service unfortunately
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Vicky Gilker
(@VGilker) reported
@Leah_Holiove @Shawhelp Shaw is awful, wouldn’t go back to Telus
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Chandandeep Bedi
(@BEDI_CHANNI) reported
@bankofcanada RBC and TELUS calling Till . Hey Tiff we made record $13 billion profit this year. We are good for next 2 years. Tiff then said ok so I can **** hard working middle class Canadians now. Send my $15 million cheque and vacation package by mail.
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Melanie Green
(@Melanie54333723) reported
@BernieSpofforth @hardyrenos They paid Telus 200,000 I wouldn't just be pissed at the govt Telus should have informed their customers So we could cancel our phones
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Ralph Grabowski
(@upFronteZine) reported
@mat8iou This one also rejected my gmail address. Odd thing is, my telus account is a business account. I s'pose it's a crude but ineffective way to cut out non-valid requests.
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Michael Toma
(@MichaelToma15) reported
@Leah_Holiove @Shawhelp Telus is nothing but problems
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Gmazz
(@Gmazz1) reported
@Leah_Holiove @Shawhelp Telus is so much better. Especially on the service end of things. They also dish out discounts to their existing customers like crazy. All u have to do is ask. I’ve been with them since they began Optik TV
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𝒮𝒸🅾️☯️t𝑒𝓇🇦🇷
(@IanScottie4) reported
Bro these phone companies here are scammers **** Bell, Rogers, Telus!!!
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IslandMedic
(@island_medic) reported
@Leah_Holiove @Shawhelp Had Telus for quite a few years now, booking a tech is easy, never waited for more than week, usually within a couple days. LOVE fibre optic internet! Shaw sunk their money into expanding their services (ie their phone system) instead of technology like Telus (Shaw tech told me
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Alanna Wong
(@AlannaWo) reported
@Leah_Holiove @Shawhelp Telus is just as bad. I have had to call every month since my contract began as billing is always incorrect. It’s been 6 months! Ugggh
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TDSIN
(@tdsin1974) reported
@Leah_Holiove @Shawhelp I think where you live makes is a huge factor. Telus never worked well for me. Never managed to hit promised speeds. Always excuses. Shaw has been better for me overall. I think they both suck at customer service though.
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George Panozzo
(@geosoccer60) reported
@Leah_Holiove @Shawhelp We have Telus and the customer service is a struggle. Waiting two hours to get through or get a call back. I know Telus has a great customer retention dept . Try calling Telus
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ana 𖤐 (sacrificial lamb)
(@UNABOMBERGF) reported
@djsandbox12 and i can get it $0 down with telus rn im due fir an upgrade