Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (49%)
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Phone (26%)
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Wi-fi (9%)
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TV (7%)
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Total Blackout (5%)
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E-mail (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Winnipeg, Langley, Vancouver, Surrey, Burnaby, Bassano, Abbotsford, Montmagny, Dawson Creek, Grande Prairie, Calgary, Mississauga, Edmonton, Duncan and Kelowna.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Internet | |
| Winnipeg |
Phone | |
| Langley |
Phone | |
| Vancouver |
Phone | |
| Surrey |
||
| Burnaby |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Glen Wakefield
(@gpwakefield) reported
@TELUSsupport I called with a problem with our ZTE I left the call with Erlyn (she tries hard to help) quite frustrated with full intention to migrate away from Telus after many many years and multiple devices. Upon connecting with manufacturer we learnt that the unit 1/2
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Heather Badenoch 💉💉💉
(@HeatherBadenoch) reported
from
Ottawa, Ontario
@mrabson Any chance you’re on Telus or Koodo? Their free Call Control service blocks robocalls. I haven’t had one in more than a year.
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Maan Saab
(@soormapunjabii) reported
@TELUS @BlackHealthCAN Worst experience👎🏼👎🏼👎🏼👎🏼👎🏼
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GaragesIKnow
(@GaragesIKnow) reported
@GdomYe I take it that they’ll be discontinuing Telus service in the area, then.
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jessyroos
(@jessyroos) reported
@mapleservo Look up prices and incentives from Telus and ask for the same deal or better. If they won’t match then say you’re not happy and you need to think about it for a couple days. They will often call back with a better deal. Or ask to speak to customer retention.
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Anti-school teacher
(@ADaoist) reported
Looks like I'm done streaming for a while. @TELUS is such **** internet you can't use it to livestream, because it keeps going down.
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RRD
(@roddu) reported
@telusmobility can someone direct me to the number to cal for billing support for a Telus Ambassador Mobility plan? Please?
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Grampa D
(@GrampaD2) reported
@TELUS @opensignal Koodo needs to be added to your 5G network
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SkariMari
(@DawnCMW) reported
@JanisIrwin Then there's healthcare. Where to even start? Are we going to have to pay Telus to see a doctor? Is there a recruitment plan? Is there a plan to rehab people after we've burnt them down? Is there a plan to get delayed care back on track?
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xfoba design co
(@FIRESTARTERrblx) reported
Canadian wifi sucks *** like worst in the first world countries worst especially telus and shaw and bell none of them are good and they all cost hundreds of thousands of dollars per year plus the government wont even do anything to make it better either i ******* hate living here
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Todd, fully masked & fighting on
(@Bunglepicker) reported
@mapleservo @acwbraveheart Freedom is a sub corp of Telus ... same network, less customer service, same performance
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ben kinsella
(@BennyKinsella) reported
@TELUSsupport how do I get Telus to stop calling me 5 times a day? I have no interest in speaking to anyone from Telus. Should I just cancel my internet to get them to stop?
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OFC
(@OttawaFertility) reported
Please be advised we are experiencing an issue with our phone service causing callers on the Telus family of mobile networks to receive a busy signal when calling our centre. We are working with our phone provider to have this issue resolved as soon as possible.
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allie🍍
(@queenshadows_) reported
@iSmixie wait telus has internet wtf? bell doesnt work in ur area?
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atryingwoman
(@atryingwoman) reported
@ShawInfo @Shawhelp I hate telus But your internet might send me back to them. I get disconnected multiple times a week or even day. Yes I called customer service and turning on and off the router/restarting gateway can help. But surely I shouldn't have to do this every week?
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Be Toms
(@toms_be) reported
@TELUSsupport is a verbal contract made between a customer and a Telus agent legally binding? Telus is trying to walk back on an internet + tv offer made by a loyalty agent
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Lea
(@Leaanaz87) reported
@MelissaLMRogers Oh I’ll have to cancel my @TELUS cell phone plan and move elsewhere 🙄
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Dania 🏴
(@afatmeow) reported
Also, they actually list down the pricing for each materials used AND total amount. Very telus so boleh la potential customer budget2. One day nanti for me.
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Rob @ PassiveCanadianIncome 💰🇨🇦
(@PassiveCndIncom) reported
@Scott35342155 know nothing about the Intel one but the at and t one should be good for them. But I always ask myself why ppl would buy them when $bce and Telus treat shareholders way better. Dividend raises and stock price growth.. =)
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Slyme
(@iSlymee) reported
@bpierson35 @TELUSsupport Welcome to the pit, Brad. 7 year telus customer here and I requested 4+ weeks ago to have fibre installed and setup at my new construction home for when I move in. They told me my area was already completed and is ready to move. Move in day & tech shows up and tells me there is…
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Carley Graham
(@ThatsSewCarley) reported
Spent today waiting for a @TELUS tech that never showed up (like he said he would, in person, on Thursday), after I spent Sunday running Optik cable through my own home because he couldn't. How much of the actual job do I have to do before I get a staff discount? @TELUSsupport
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Farhan Ali
(@farhan4real) reported
@TELUSsupport How can Telus Diaconnect and Cancel My service !! Was in a middle of meeting and customer service has no idea Who or why it was canceled!!.
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Babz 🇨🇦
(@Roligueno1) reported
@TELUS Don't you think there's already enough garbage in the atmosphere causing cancer?
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🌔||Cassie||🌖
(@midnightwolfyxo) reported
@Bell really needs to do a huge overhaul on their customer service. Can’t wait until my contract is over so I can go back to @TELUS
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𝙲𝚊𝚛𝚊𝚖𝚎𝚕𝚒𝚣𝚎𝚍 𝙶𝚒𝚗𝚐𝚎𝚛 ✿
(@babykief_) reported
Oh cool thanks Telus for just telling me if I don’t come up with $200 by next week you’ll cut off our only phone line…. Like how ******** is that gonna happen 🥲
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Michael Lee-Murphy
(@mickleemurph) reported
In the afternoon, @Iristel argued that Telus are trying to engage in a "treasure-hunt" for errors in ISED's decision to approve Quebecor for set-aside spectrum.
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Macgyyver …here 🖇🇨🇦
(@Macgyyver) reported
@ThatsSewCarley @TELUS @TELUSsupport No kidding. I’d have hooked up my internet if I could get the key to the service room myself!! Sheesh. But they cancelled that to so…Shaw it is.
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Audie **** Bang
(@twang_this) reported
@TELUS @TELUSsupport you guys are beyond ridiculous! You don't support small businesses! A digital marketing company and you expect us to wait until March 4th to hookup internet -- when we scheduled in advanced! Your shareholders should be made aware! #telus
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Johnny Hauch
(@HauchJohnny) reported
@jordanbpeterson @globeandmail All Canadians with Bell Canada services need to switch telecom suppliers to Telus or Rogers to financially punish Bell for their media arms CTV and Globe and Mail support for Trudeau’s wharped dictatorship.
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Michael Lee-Murphy
(@mickleemurph) reported
The jurisprudence under the standard of review known as Vavilov requires ISED to have provided a "sufficient reasoned explanation in support" of a given decision, Telus argued.