Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (59%)
• Phone (20%)
• Wi-fi (7%)
• Total Blackout (6%)
• E-mail (4%)
• TV (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Surrey, Duncan, Edmonton, Toronto, Calgary, Langley, Grande Prairie, Vancouver, Winnipeg, Brampton, Kamloops, Salmon Arm, Nanaimo, North Vancouver, and Montmagny.

City	Problem Type	Report Time
Surrey	Internet	1 hour ago
Duncan	Phone	2 hours ago
Edmonton	Internet	2 hours ago
Toronto	Internet	6 hours ago
Calgary	Internet	7 hours ago
Calgary	Internet	19 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  🎶Everything Is Broken🎵 (@bfrankdc) reported 4 minutes ago

  Who else got sucked in to get the Telus TV Mini? My experience has been horrible. Technology should be better but this has seriously digressed #Telus

• 
  jay X (@JasonI_X) reported 7 minutes ago

  @MarioNawfal Ontario government: Industry dominance — Groceries: Top 4-5 chains control ~72-80% market share, fueling high food prices (up 30% in 5 years, highest G7 food inflation). Telecom: Big Three (Bell/Rogers/Telus) hold 80-90% wireless market, high bills. Car insurance: Elevated rates in many provinces. • Real estate — Foreign buyer ban extended to Jan 2027, but past offshore/domestic investor activity inflated prices; housing remains unaffordable. • Private colleges — “Diploma mills” exploit international students with misleading promises, poor quality; crackdowns ongoing amid permit caps. • Tax overload — Paycheque deductions, GST/HST on buys, property taxes, embedded in utilities/fuel/bills, plus annual filings — heavy multi-level burden. Other pressures: Soaring cost of living (groceries/utilities/housing), long healthcare waits, big bank fees, productivity stagnation, wage insecurity despite data debates.

• 
  sarah (@trainsgirl) reported 7 minutes ago

  @RainGloaming @miaaowing I never manage to make it work but Telus still lets buy things off Google Play by adding it to your phone bill.

• 
  Kevin Hedberg (@kedahed) reported 9 minutes ago

  Hey @telus what happened to channel 926 NFL Network? Not on the listings anymore.

• 
  Jeff Galbraith 🇨🇦🤝🇺🇸 (@JeffG4Sovr8nty) reported 10 minutes ago

  What is it with Telus service agents??? English is not their first language!!! Condescending happiness!!

• 
  Clayton (@phinx404) reported 12 minutes ago

  @TELUS Waiting for the phones in on business plan to run out. Only 3 more left to go then send them back and switch. Never had so many dropped calls or just no service at all. 5g+ and no internet error or dropped calls and dead zones in southern Ontario is crazy.

• 
  ✨🌈 Quinn 🇨🇦🇫🇮🏳️‍🌈 (@pewpewpew) reported 14 minutes ago

  @StephenWickens1 @HydroOne Apparently Telus’ outage map does as well

• 
  Prabu 🇮🇳🇨🇦 (@mprabu85) reported 15 minutes ago

  @TELUS Still nobody reached out yet. Pathetic service. @TELUSsupport #telus

• 
  G (@GDMK26) reported 15 minutes ago

  @TELUSsupport Having an alarm issue. I call the Telus Security phone number 855-255-8828 and they say there is an hour wait and no one called any of our call back numbers. BTW, the burglar won't stick around for an hour. Is your Securty system fully broken? Good grief.

• 
  Harlow Journey (@HarlowJourney) reported 18 minutes ago

  @PavdWHrtNotGold My father has had several experiences in recent years with people who vomit their hateful beliefs at him and then hang up the phone like cowards. This includes that Moroccan woman who works at Telus. (I'm not pursuing that because he asked me not to, but I'm not happy with them.)

• 
  Greg Richards (@Greg_richards12) reported 18 minutes ago

  @RSHFarms @TELUS @TELUSsupport Exactly why we switched to rogers, not perfect service but a fraction of the price and I'm not dropping calls everywhere I go. I Can actually have a conversation through Eberts

• 
  Carey Bolam (@CareyBolam) reported 21 minutes ago

  @TELUS Are you sure? I got an "Improve your Telus Service ..." about the call I received asking me to rate the CSR's performance

• 
  ⚡️₿ is Hope (@Hawkmo0n) reported 27 minutes ago

  @BoomerDivvies @TELUS Amen!! The duopoly situation that CRTC allowed with Rogers and Telus is one of the leading reasons they can get away with such horrific service.

• 
  Ash (@ashley_streets) reported 28 minutes ago

  @ctvedmonton My house burned down in October and I too was charged ridiculous amounts of cancellation fees. Telus also was horrible to deal with and kept insisting they couldn’t cancel trying to force me to move the services to a new residence which at the time obvsiouslt didn’t have yet.

• 
  Pelch61 (@I2LENS) reported 29 minutes ago

  @Frid45 RBC and TD Bank have large investments in the USA. Their brand is everywhere down there. Rogers, Telus and Bell sell iPhones, which is made by an American company call Apple. Metro, Sobeys and Loblaws sell American produce and other products that are American. Can you really be this stupid?

• 
  Clayton (@phinx404) reported 33 minutes ago

  @stormymarie13 @TELUS Service is atrocious. Someone over seas. Can’t understand what you’re asking and just put you on hold then hang up on you. Better off getting a phone in USA with unlimited roaming

• 
  ICE CANADA (@BenDaws22753025) reported 34 minutes ago

  @JustMeJamie64 @Rogers Kicked Telus to the curb last week, they asked why, I told them their installers who were contracted for 2.5 hrs came and did half *** job in 30 minutes while speaking Punjabi in my house. Then upon reaching out to customer service, more foreigners. No Telus No Timmies No Thanks.

• 
  William Brook (@WilliamJBrook) reported 36 minutes ago

  @emmagmay Express service if it was Telus

• 
  Ballantyne Marketing (@ballantynemrktg) reported 38 minutes ago

  @HockeyPatrol Another reason to cancel my Telus TV subscription.

• 
  Ghost In The Payroll (@teendontmiss) reported 40 minutes ago

  Use the adspower antidetect browser to help you navigate these sites effectively Handshake Al ($30-$125/hr) Alignerr ($25 - $100/hr) Mindrift ($15 - $60/hr) Outlier / Scale AI ($15 -$50/hr) DataAnnotation tech ($20-$40/hr) Telus International ($14-$20/hr) OneForma ($12-$22/hr

• 
  Bon (@bon_muses) reported 43 minutes ago

  .@TELUS 👋 You took $$ out of my account today for a service I cancelled a month ago that was dealt with by the so-called “escalation team.” You charged me for a service and equipment I do not have. This is after I called in yesterday to stop this AGAIN @CRTCeng #fraud #BC #liar

• 
  G Had Joe (@Alpha_Views) reported 44 minutes ago

  @HarlowJourney @TELUSsupport @TELUS Things that never happened.

• 
  BlueJays Addict Elnasri (@ElnasriAmin) reported 46 minutes ago

  @BlueJays @WendysCanada Stupid Telus didn't record the game

• 
  TELUS Support (@TELUSsupport) reported 47 minutes ago

  @big_fan2019 Are you connected to your home Wi-Fi when looking? If you're currently off your home Wi-Fi (on mobile data or another network), those live channels automatically hide in the app lineup. Due to content provider broadcast restrictions, live NFL Sunday Ticket channels (1501-1516) on the TELUS TV+ app are strictly locked to your TELUS Home Internet connection.

• 
  Bryan Clarke (@CoastalClarkey) reported 50 minutes ago

  Haven’t had a family doctor for over five years now. 🇨🇦 Try to sign up with some online company called Maple: sure no problem, take all my info….then they hit you with “join for $85 / mth.” Try sign up with Telus MyHealth: sure no problem, take all your info…no appointments available. Checked three months out. Canadian health care is so bad. Our BC government runs >$10B deficit, yet outcomes are simply terrible. Luckily, I live near Washington USA. Maybe I’ll just get a doctor down there to finally see how expensive it really is (or is not).

• 
  Brian 🇨🇦 🇺🇸 (@meinherz7777) reported 54 minutes ago

  @Frid45 Yea buy some Canadian Tire? Or if you're able buy Bombardier Challenger Jet. Support Cameco by getting your very own ton of Uranium. Better yet sign up for a 2 year cell plan with Telus, wont work in Europe but who cares if it means helping 'elbows up' idiots with their ridiculous virtuous posts

• 
  hungryhippo (@hungryhippo256) reported 55 minutes ago

  @accfanto @LauraBabcock Check the Telus outage map. There's others like infrastructure Ontario.

• 
  NancyEB 🇨🇦🐾 (@Nance_EB) reported 55 minutes ago

  @Telus @Telussupport I’d like to report a serious error on your outage map. It’s LAKE ONTARIO. Please correct this egregious error. 🇨🇦 #LakeOntario #Canada

• 
  Clare A (@Murphysmom67) reported 1 hour ago

  Since I am unable to call u or text bc u mistakenly disconnected me, heres the situation. I switched to Cogeco & informed u on Jan 22/26. U gave me a disconnection date of Feb 17/26. I was fully paid up but after Feb 17 u continued to bill me & I stupidly paid bc of your threats a total of $291.33 which u now owe me. When I switched to Cogeco I was told they used Telus lines, thats why my phone still indicated u as the carrier. Cogeco told me Ì shouldnt still b paying u so I stopped. Now you've disconnected me so since Friday I've had no calls, text or data. On top of that you reported me to Equifax. U really expect me to pay u as well as Cogeco? Ur lucky I dont sue u. I should b activated on the network immediately. How about u check your data & my dates then reimburse what u owe me. @TELUS

• 
  Brad B (@soldmangach) reported 1 hour ago

  @VoteCanadaCom Punjabi Singhs destroying every customer service role from Singh Hortons to Telus