Telus Outage Report

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Calgary, Steinbach, Abbotsford, Surrey, Moncton, Red Deer, New Westminster, Cochrane, Toronto, Langley, Sherwood Park, Vancouver, Medicine Hat, Nanaimo, and Montmagny.

City	Problem Type	Report Time
Calgary	Wi-fi	7 minutes ago
Steinbach	Phone	2 hours ago
Abbotsford	Internet	3 hours ago
Surrey	Internet	4 hours ago
Moncton	Phone	8 hours ago
Surrey	Internet	10 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  The Dexamethasones (@dexamethasones) reported 4 minutes ago

  @dockevinmcleod If this is true, & I’m wrong then I’m sorry, but your actions & words enable it to happen. I’m hearing of people waiting hours with badly broken bones & children in pain or struggling to breathe. What do you think will happen when people are desperate & Telus or Cerner comes in?

• 
  volume ticker (@datadili) reported 5 minutes ago

  TELUS International (Cda) Inc. traded 147% above average volume, $TIXT closed down -3.30%

• 
  Steph OK (@StephOKingston) reported 6 minutes ago

  @telusmobility really be out here taking 10 dollars more a month when I already pay 150 goddamn dollars for two phone lines. REALLY TELUS? ARE YOU REALLY HURTING THAT BAD?

• 
  PSBlaw (@BregmanPs) reported 6 minutes ago

  @nilikm Now is the time to read the fine print on the private services Telus and other companies offer. They promise a doctor in Canada (not Ontario). They offer limited services. We will be spending more to treat colds leaving less for the complex care they won't cover.

• 
  Gordo (@G_o_r_d) reported 8 minutes ago

  @jzfromcalgary @timescolonist Telus Health has fewer virtual appointments, but TiaHealth and Maple always has lots of BC virtual doctors available on short notice. Using Google would have been a lot better than posting a print classified ad, and making a big deal of a nothingburger issue.

• 
  Purple Sky (@hsvau) reported 8 minutes ago

  @TELUSsupport @koodo I got callback from Koodo that I want to cancel my account but didn't get the confirmation email then a call from Telus but I didn't say hello first then finally agent said something then hanged up. Next then my LTE services for all 3 numbers can't work!

• 
  Heather (@HanksMommy2015) reported 8 minutes ago

  @TELUS That's a load of crap I have more outages with Telus then I do with Rogers.

• 
  Ty (@SenorT) reported 10 minutes ago

  Here we go again guys. @TELUSsupport @TELUS Useless service. Just canceled my internet and TV with you today over this. This is trash lol i ain't giving up like you did. #telus #Pelosi

• 
  Laura 🐝 (@ABBestphotos) reported 13 minutes ago

  Just sitting here, trying to enjoy the birds & bees. Meanwhile @TELUS creating fumes & noise pollution for 8th week in a row. Not overly enjoyable summer while they install fiber optics. No end in site.We’ve have worst internet connection for years due to rotten copper lines...

• 
  Jason (@sparky347v) reported 16 minutes ago

  @TELUS Your telemarketing has harassed me several times per month despite numerous requests to remove me from your call list. If you can annoy me this much and I'm not a customer, I can't even imagine what it would be like to be in a contract with you.

• 
  Satnam Grewal (@SatnamGrewal) reported 17 minutes ago

  why does @TELUS block access to WiFi calling feature outside of Canada, when all other networks grant access? @TELUSsupport some of us have multiple SIM cards and this hinders the experience because Telus line goes to No Service.

• 
  Michael G. (@Michael03560135) reported 19 minutes ago

  @TELUS your machine when calling in for support is the most annoying thing on the planet. I don't want to speak to a machine, I want to talk to a person. I don't want to navigate through menus to get to that person and I especially don't want to tell a robot what I need.

• 
  Matt Ilich (@MattIlich) reported 21 minutes ago

  @Averyflash @typronyk The Telus Health MyCare app worked well when discussing a health issue when I couldn’t get to a doctor. The pandemic exposed many vulnerabilities in our existing health system. If we don’t learn/improve, that’s our fault.

• 
  Jay (@JayPhagura) reported 22 minutes ago

  @TELUS @TELUSsupport - your customer service is garbage. From mobility to home services, I’ve had to call in a half dozen times each since June for more than 4 hours of my time to correct billing to be told “we don’t credit for your time”. Y’all give no ***** about consumers.

• 
  Joe Chowaniec Images (@JoeisCranky) reported 22 minutes ago

  Anyone else having issues with TELUS home services tonight in #yeg? #telus @TELUSsupport

• 
  Deidre Tansey (@Ampersand_D) reported 23 minutes ago

  @TELUS Unbelievably poor service. Your agent messed up my move & three days in STILL no internet. #CantWorkFromHome

• 
  Matt Ilich (@MattIlich) reported 24 minutes ago

  @Averyflash @typronyk The BC govt paid for my doctor visit - just as if I went to a physical office. All doctor offices are private enterprises. Maybe Telus takes a fee for connecting docs with patient? Not sure…all I know is I saw a doctor quickly and govt paid for the service.

• 
  JayPee. (@drjp81) reported 26 minutes ago

  @TELUSsupport Nope, no one contacted me DM or otherwise... it's getting pretty disappointing. #Telus used to have the best customer service in the business.

• 
  chethan (@chethosahalli) reported 26 minutes ago

  @TELUS Make bring-it-back free and i will gladly give it back to recycle. Else the phone aint going anywhere till i throw it in garbage after it stops working having paid bring-it-back fee.

• 
  Jay (@JayPhagura) reported 32 minutes ago

  @TELUSsupport @TELUS your customer service is trash. 4+ hours w. # a dozen calls for my home services & mobility over 2 mo but I can’t get TELUS mistakes fixed. Lovely to hear “we don’t compensate for your time on the phone” - check how many times I’ve reached out for help.

• 
  Mark Roseman (@markroseman) reported 33 minutes ago

  @MdApplewhaite @steve_izen @adriandix However it’s done, it would be nice to differentiate between what I call “robo-doc” appointments (like we often see from Telus Health) and “real” care. My worry is if we just e.g. double 0100, those doing **** care now will keep doing it but be paid double.

• 
  Re (@rlsavard) reported 39 minutes ago

  Don't you love when you pay for things and they don't work. @TELUS @TELUSsupport my internet and tv are all down. My dog and I are bored.

• 
  Jon Jennings (@JonJennings) reported 39 minutes ago

  @loxyisme If you upgrade to premium later, they credit you back the appropriate proportion of the cancelled essentials subscription. I doubt the opposite applies. We MIGHT try that later after we cancel our Telus subscription, but for now it's just essentials here.

• 
  izzy 🇺🇦 (@Iseabail90) reported 39 minutes ago

  @TELUSsupport 4 weeks now and no support. Been told to clear my cache 8 times like that supposed to get my SIM to start working. 100% avoid Telus at all costs.

• 
  Jessica Van der Veen, BA,MPA (@JessicaVdV) reported 42 minutes ago

  I waste my life trying to access channels that are part of my @telus contract. #fail

• 
  Raging in the Plague Age (@aprilknunchucks) reported 43 minutes ago

  @toughage I’ve had issues with both Telus and bell in the past but we’re talking nearly 20 years ago now. At this point they’ve all give me various headaches

• 
  Raging in the Plague Age (@aprilknunchucks) reported 43 minutes ago

  @toughage Yeah laziness and cheapness have been why I haven’t looked around in over a decade but turns out there are comparable plans with virgin and Telus now. They’re all bad but trying to decide on best of the worst

• 
  Luke Coughey (Standing with Billy) #BeepBeep (@LukeCoughey) reported 54 minutes ago

  @RogersHelps The only way Rogers can fix my issues is to replace my Telus sim card. Sadly, Rogers is $190/month more for my 6 phones for similar plans.

• 
  Energy Burrito™️ (@energyburrito) reported 54 minutes ago

  @StephenPunwasi @kellyma_michael But as you said, if you break your leg Telus health isn’t going to help.

• 
  Ethan Egert (He/Him) 🇵🇸🇺🇦 (@egert_ethan) reported 56 minutes ago

  @HaruunYEG @TELUS Its commission. It sucks. Worked landscaping at the start of this summer at 7% commission per job — ended up doing many unpaid jobs discounts given by the bosses. Commission work in this province is poorly protected and regulated.