Telus

Telus Outage Report

Why is my Telus service not working?

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Telus Outage Chart 03/19/2024 04:20

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Telus compensate me for the outage?

The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (50%)

    Internet (50%)

  2. Phone (24%)

    Phone (24%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (8%)

    TV (8%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (4%)

    E-mail (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Burnaby, Regina, Edmonton, Langley, Vancouver, Surrey, Calgary, Toronto, Sherwood Park, Burns Lake, North Vancouver, 100 Mile House, Barrie, Duncan and Maple Ridge.

Loading map, please wait...
City Problem Type Report Time
CanadaBurnaby E-mail
CanadaRegina Phone
CanadaBurnaby Internet
CanadaEdmonton Internet
CanadaLangley Internet
CanadaVancouver TV
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • EhjaeC Ehjae Chan (@EhjaeC) reported

    @netflix can you please do something about your app for @TELUS? The audio cracking is awful, tons of us keep bringing it up and are getting no answers and no fixes. We've tried all of the suggested solutions and the issue prevails regardless of what audio setup we use.

  • 19BAM91 BrittM (@19BAM91) reported

    Caring at all? Well go sign up for @TELUS @TELUSsupport if you want consistently ****** service!!! Anyone know any good phone companies to switch to, or are they all greedy monsters? #fuming #endrant

  • RSmitty_19 x-RBS (@RSmitty_19) reported

    @GrosfieldTaylor Telus itself is solid, like cell service and internet and what not. But their customer service is an absolute joke

  • smokeygw GORD (@smokeygw) reported

    @InvestiQuant Brian Telus chcnged their prvider for e-mail having all kinds of problems so that it WY it bounced cheers Gordi

  • Madi39 x-Madi- Ryan Mcleod is the Answer (@Madi39) reported

    @Kage_99 @itsrouel @TELUS Shouldn’t be any line that shallow especially running through your yard. Too much can happen in those first first foot alone, i see it every day:/ well I’m glad nothing bad happened though! Coulda been a dangerous one

  • MikeAllen_YMM Mike Allen (@MikeAllen_YMM) reported

    @TELUSsupport Sorry Telus, but after 40 years of supporting you (since the AGT days) I have had to stop using you. I have never been so angry and dissatisfied with a vendor in my life! There is no accountability and zero help from your people!

  • EconomicPrison1 Economic Prisoner (@EconomicPrison1) reported

    @BissellCentre @ScarletBjornson Telus Health being the provider kind of leaves a bad taste though.

  • Guimary4 Guimary (@Guimary4) reported

    Telus is garbage wifi do not use this wifi line ever again please

  • cherry_grant cherry grant (@cherry_grant) reported

    did you know that anyone can just add channels on your TV without a password or anything on @TELUS? I just discovered I’ve been paying $30/month extra for two packages that I NEVER use because of my sneaky ******* ex roommate. I am LIVID. he shouldn’t have even able to add them.

  • Robinson21Shane Shane (@Robinson21Shane) reported

    @Kage_99 @TELUS @TELUS is the worst! My communications line comes out of the ground in my front yard about 5 feet before it goes into my house.... such shady contractors that do the work and Telus doesn’t seem to care

  • DaniellaVanIsle Daniella (@DaniellaVanIsle) reported

    @jodyvance I’m frustrated for you. I can’t wrap my brain around why; between shaw and Telus, they have the worst communication with their users.

  • 604cr905 Carrie Ryan (@604cr905) reported

    @jodyvance Ugh- switched to @TELUS last fall because we couldn’t get service from Shaw at all. Telus call back seems pretty good, and while nobody’s perfect, the agents on the phone don’t use a script (woo hoo!) and are empowered and trained to fix issues right away. #thedevilyouknow

  • strawbryshrtck3 Strawberryshortcak3 (@strawbryshrtck3) reported

    Why does telus suck so bad

  • Keeks_Nova Kirsten (@Keeks_Nova) reported

    @cherry_grant @TELUS @TELUSsupport I've said it before and I'll say it again. Telus is the absolute worst, forever and always.

  • iAppleMustache epal misai (@iAppleMustache) reported

    KJ ni tak telus. And his integrity can always be questionable. Selalunya orang behave macam ni because he got something to lose, ada interest on something or trying to protect someone who does. People pleaser, but not poor people’s pleaser.

  • Pepperoni_Salad Christina 🥀 (@Pepperoni_Salad) reported

    I had enough Telus Rewards or whatever they're called for a $50 Amazon gift card so I redeemed them for that then immediately forgot anything I may have ever wanted to purchase. I'm bad at this game. I hope I don't forget that I have this.

  • shelbyjeanrose Shelby Rose (@shelbyjeanrose) reported

    @TELUSsupport nothing but issues with Telus... the cable is the worst!! Have had 5 techs here and my recordings still don’t work constantly having to restart my cable box frustrated is an understatement and I can’t believe we pay almost $200/month for this service

  • Legend_R3dd Legend_R3dd (@Legend_R3dd) reported

    @WereWING11 It's Telus 75. So about 75 down and most likely lower upload. But I'm paying about 60 bucks a month for it

  • 19BAM91 BrittM (@19BAM91) reported

    That? Do you think after relying on a service for over a decade, that your brain would just suddenly adjust to this new way with absolutely no warning? Fair warning @TELUS @TELUSsupport will consistently screw you over big time and not give one **** or try to help you with

  • letonai Ricardo Letonai🇨🇦 (@letonai) reported

    @linusgsebastian @suuuoppp Got Telus here.. 75mb (max i could get) sucks

  • ShOcKjOcK80 Jeff Cabiles (@ShOcKjOcK80) reported

    @SKBigBluJetsfan NOT BELL lol. We switched to Telus because we phoned to find out plans and new phones. Got the run around, talked to 2 rude cs reps. Wife said that made the decision easy to switch lol

  • Field_Marshal_ Field Marshal (@Field_Marshal_) reported

    @Kage_99 @TELUS Dayyyyum. WTF.

  • wilst2 SLW (@wilst2) reported

    @TELUS @TELUSsupport The call dropped because your network is absolutely horrible. When he called back He was informed a manager would be calling him within 3 hours and we have still yet to hear anything nearly 20 hours later. This is abysmal customer service and I am fed up.

  • TheStratstar Stratstar (@TheStratstar) reported

    And I can’t ******* rewind. Telus is ****.

  • wilst2 SLW (@wilst2) reported

    @TELUS @TELUSsupport We need to know how to cancel this phone immediately and transfer to a more reliable network that values its customers. He works from home and needs a reliable network that will not LOSE him business while paying for a service that does not work.

  • kyuface Stephanie (@kyuface) reported

    So sick of the @TELUS app never working when I access it. And sadly sometimes the website is no better. Telus, please fix it. Thanks.

  • wilst2 SLW (@wilst2) reported

    My boyfriend is a customer of @TELUS business and has been experiencing horrific phone and customer service from you for over a month. Yesterday he sat on hold for 4HOURS and was passed through 4 different departments in an attempt to cancel services with you. @TELUSsupport

  • Scruffy_lookin N Heazell (@Scruffy_lookin) reported

    @TELUS your cable tv UI sucks!

  • KevinHerronArt KevinHerronArt (@KevinHerronArt) reported

    @suuuoppp I'm on Novus, haven't had any issues and they are the cheapest by far. Was on Telus before them, they worked well too. If your building is old and only has copper wires go with Telus or Shaw but ask for a 2nd wire to get you 150mb/s down if 75 isn't enough! Cheers

  • spacegrace_jpg cowboy bebot (@spacegrace_jpg) reported

    @FidoSolutions your service is trash for what you’re asking me to pay a month telus can treat me better