Telus

Telus Outage

Is Telus having an outage right now?

Problems detected at Telus

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Telus problems in the last 24 hours

The following chart shows the number of reports that we have received about Telus by time of day over the past 24 hours. An outage is determined when the number of reports are higher than the baseline, represented by the red line.

Telus Outage Chart 09/23/2021 01:40

September 23: Problems at Telus

Telus is having issues since 07:40 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems:

  • Internet 45.56% Internet
  • Phone 31.08% Phone
  • Wi-fi 8.36% Wi-fi
  • TV 6.35% TV
  • E-mail 5.27% E-mail
  • Total Blackout 3.39% Total Blackout

Telus Outage Map

The most recent outage reports and issues originated from Calgary, Edmonton, Port Moody, Vancouver, Burnaby, Edson, Toronto, Lake Country, Red Deer, Whitecourt, Surrey, Port Coquitlam, Kelowna, Fort St. John and Carstairs.

CanadaVancouver Wi-fi
CanadaCalgary Wi-fi
CanadaEdmonton Phone
CanadaCalgary Internet
CanadaEdmonton Internet
CanadaPort Moody Internet

Telus Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Telus Issues Reports

Latest outage, problems and issue reports in social media:
  • TheNorthVan_MB Mike (@TheNorthVan_MB) reported

    @ShawInfo 10+ yrs a customer. No internet for 2 days. 2 days work lost. 5 reps spoken to. 1 offered me his very odd ideas about Covid 19 and why he's not vaxxed. 3+hrs on the phone. 1 no-show by a tech, after 4+hrs waiting. All equals 1 call to @TELUS tomorrow morn.

  • CoachKurc Kurc Buzdegan (@CoachKurc) reported

    @TELUSsupport Friday a Telus rep (I think) came to the door to sell us on Telus. All sounded good, gave ID to secure account then no communication since. No way to call you to see whether legit, then read other issues here & about to cancel even if this is real. Poor start.

  • BShane555 Shane (@BShane555) reported

    @doornumero3 @hidrees At least we keep paying billions to those who have been “building” the system the last 2 decades. $50M/ quarter? Might be time to shut down Canada Health Infoways, they have had too much time & might be working more for Telus. @DonDavies

  • opinionypunto Luis (@opinionypunto) reported

    @TELUS Is the network down right now?

  • AudreyTannant Audrey Tannant (@AudreyTannant) reported

    @TELUS and @TELUSsupport your chat function is broken. Any request to fill in a contact form for an issue spits you back out to your support bot. #nosupport while having your internet shut down for an address issue is awful. #billpaidinfull #supportbotssuck

  • hopthegooner Hop KTC (@hopthegooner) reported

    @TELUSsupport I'm having a problem transferring my number to Telus. It's been > 3 hours and I don't have phone service. Please help!

  • EyesWid51213134 Eyes Wide Open (@EyesWid51213134) reported

    @TELUSsupport your sales rep came to my door & I signed on for PIK TV, Apple TV and wifi. On Aug 21, a technician came to install the wifi and the “boxes would be mailed in a few days.” Sept 22: 3 hr later (phone) with Telus support, numerous emails and nothing!

  • JamesMurtagh17 James Murtagh (@JamesMurtagh17) reported

    @TELUS home security and health monitoring require attention to service delivery my 90 yr old mothers living well companion is still not supporting her because Telus shipped it to the wrong service address 4000km away...Telus hasno problem billing my account though!

  • Cdnsnowbird1 cdnsnowbird (@Cdnsnowbird1) reported

    @ADT Thank you for answering at least. That’s more than ADT CANADA has done. I was able to reach them ONCE after a long wait … but not since. This is incredibly poor service. Before the merger with Telus, I had no issues whatsoever .

  • justthemandi03 Mandi (@justthemandi03) reported

    @Shawhelp Except I never heard this. It was a recording played to me. Sounds fishy that I’m expected to hold up my end of a service agreement but you can have a clause to not hold up yours. It’s fine. @TELUS is giving me a $200 bill credit to compensate.

  • TheRealBrettzky BZ (@TheRealBrettzky) reported

    I’ve been with @Telus for 12yrs & My sister who’s been with Rogers for 5yrs just got a message from them saying here’s a loyalty gift save 15$ per month for the next “remaining 15 months of her contract In my 12yrs with Telus I’ve never received anything like this

  • LeoMyFriend Leo, Your Toothpaste B̶o̶y̶ MAN (@LeoMyFriend) reported

    telus you gotta stop ******* calling me. 4 days in a row asking for feedback on their customer service. if i had an issue i'd be somewhere else. insecure mf

  • innerbusylife Diane S. (@innerbusylife) reported

    @TELUSsupport Hoping u can pls help! New to Telus & we ordered phones & selected plans and have an order #. Phones weren't arriving & calls to support said would arrive soon. Finally got word that Telus actually cancelled order as phones not in stock. Pls help resolve.

  • joshtalbot Josh Talbot (@joshtalbot) reported

    @TELUS @TELUSsupport why is the cell service in West Vancouver so poor? The amount of dead spots is like living in a rural area, walk into a building and it’s non existent. Why?

  • IanWagner1487 Ian Wagner (@IanWagner1487) reported

    It’s really hard to believe in the year 2021 with all of the worlds technology how bad cell phone coverage is on the main highways in New Brunswick and Nova Scotia . Purely unacceptable! Way to many dead spots , and dropped calls while traveling @Bell_Aliant @TELUS @Rogers

  • CoeurRegulus Regulus Coeur (@CoeurRegulus) reported

    @tleehumphrey While not widely or publicly disclosed, TELUS uses Huawei in its network...

  • StockMKTNewz Stock Market News (@StockMKTNewz) reported

    Worst performing large cap stocks from today FedEx $FDX -9.1% Incyte $INCY -8.5% Telus $TIXT -8% Lucid $LCID +6.9% Peloton $PTON -6.3% Facebook $FB -4% Warner Music $WMG -4% Doximity $DOCS -3.2% Exact Science $EXAS -3.2% Adobe $ADBE -3.1% $UPS -2.3% Darling $DAR -2.3%

  • dianesbaker1 Diane S. Baker (@dianesbaker1) reported from Vancouver, British Columbia

    @Zpdoodaa Beginning of this thread, “I formed an off shore company….”. Why? As an American I assumed you work in the US. Off shore entities are created for tax avoidance purposes. TELUS is a network provider in western Canada. Have an off shore LLC used to allow a Chinese partner. Booted.

  • tameverts Tammy Everts (@tameverts) reported

    @TELUSsupport Yes, I checked all my connections and restarted my router. The issue isn't at my end. To clarify: My plan is actually your Telus Gigabit plan. Though in reality I've never experienced even close to that.

  • esmcelroy Eric McElroy (@esmcelroy) reported

    @RM_Transit @edwardrow This is a monopoly problem! Rogers/Bell/Telus are being stubborn on this. They’re assuming they can hold out until the BAI exclusivity ends. On install side, it’s a tech problem of closures to lay cabling and gear in the tunnels. Every station is connected, but tunnels need time.

  • Miss604 Rebecca Bollwitt (@Miss604) reported

    @brittlestar I have found customer service success with the following channels: - Rogers: Live Chat - TELUS: Twitter - Shaw: Twitter

  • slocanslim Heather (@slocanslim) reported

    Is Telus cell service out again?

  • GoldenMumma Elizabeth Golden (@GoldenMumma) reported

    @TELUS this has been my very bad experince with telus since day 1. but you can try them if you want.

  • GoldenMumma Elizabeth Golden (@GoldenMumma) reported

    @TELUS also bad home internet and at times the mobile sounds like a robot and looses conection.

  • GoldenMumma Elizabeth Golden (@GoldenMumma) reported

    For anyone considering @TELUS, Dont. they tricked us into a contract for 3 years of security when all i called for was internet and mobility. the rep said "it comes with it anyways so you may aswell pick 2" now i have a contract for 3 years and no one @telus is willing to help

  • StockMKTNewz Stock Market News (@StockMKTNewz) reported

    Worst performing large cap stocks at today's open FedEx $FDX Warner Music $WMG Telus $TIXT United Parcel $UPS Adobe $ADBE Incyte $INCY UiPath $PATH Nomura $NMR Grifols $GRFS Facebook $FB Peloton $PTON Biogen $BIIB Snapchat $SNAP Twitter $TWTR Endeavor $EDR UnitedHealth $UNH

  • ADT ADT (@ADT) reported

    @Cdnsnowbird1 We're terribly sorry to hear of the trouble with your service appointment cancellation! We do apologize as we are not affiliated with ADT Canada.We would encourage you to reach out to ADT by Telus directly for assistance.

  • darceysare Darcey Sare (@darceysare) reported

    @fakeGAINER Telus has a massive EMR infrastructure plus built in network structure. There’s also few options in that space. I do work in healthcare IT, so see the options regularly.

  • WyattTanton Wyatt Tanton (@WyattTanton) reported

    Turns out Telus shut down the internet for 4 hours for maintenance. No warnings, no alerts, no nothing. Anyways, thanks for reminding me once again why private sector telecom sucks and why we need to transition away from this. The profit motive doesn’t lead to good service.

  • paul_48n Paul of Waratah 2298 ...now over Big Pond 48N/123W (@paul_48n) reported

    @Norm_Farrell Interesting. I left Telus for Freedom 2years ago. Got free iPhoneXR and 18GB data. Same $ Telus offered on old, already paid for SE with 10GB data Moved to Shaw (owns Freedom) being Gig Internet customer iPhone 12Pro with 25GB data for extra $11 month for 2 yr - no probs service.