Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Calgary, Belleville, Surrey, Vancouver, Edmonton, Toronto, Langley, Montmagny, Port Alberni, Sherwood Park, Aberdeen, Red Deer, Windsor, Grande Prairie, and Mississauga.

City	Problem Type	Report Time
Calgary	Wi-fi	4 minutes ago
Belleville	Internet	1 hour ago
Surrey	Internet	2 hours ago
Calgary	Internet	16 hours ago
Vancouver	Internet	21 hours ago
Edmonton	Wi-fi	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sharon Audley (@whistlersharon) reported 8 minutes ago

  @TELUS Another call to my number registered to the Do Not Call registry. It only took a minute to file a complaint online. We all need to do this because they don't seem to understand the law.

• 
  HeyItsCherry (@HeyItsCherrry) reported 10 minutes ago

  @jaimepern You'll get better internet with Telus... but their customer service is pretty dogshit - slightly worse than Rogers/Shaw. Call Rogers, tell them you're a telus customer and ask what they'll offer you to switch. Take that, call Telus - leverage it for a great deal.

• 
  Stunlokked (@stunlokked) reported 12 minutes ago

  Every time I'm gonna pay my @Bell bill it makes me literally sick to my stomach. $240/month for home internet and phone. and there's no way to make it significantly cheaper without switching providers for a while until their credit expires. If I change my internet from 3gig to to 500mb/s its only $20 difference but fvcking bell keeps increasing the internet price so eventually I will be paying just as much as 3gig but getting 500mb speeds. they don't offer any cheaper phone plans either. I should have just switched service provider when the monthly credit expired, but its fvcking annoying having to re-setup internet and phone every other year. and who am I gonna switch to? back to @Rogers again ? LMAO NO WAY IN HELL am I going back to their dogshvt internet again. @TELUS ? they are basically just as expensive as bell. like ****!

• 
  VR! (@VicRizzzz) reported 16 minutes ago

  @Telus why does your cellular network always so slow . Please do something about it

• 
  Derek Elliott, Libertarian (@Elect_Elliott) reported 18 minutes ago

  @jbrredux2 @nopenotnathan @avilewis One can't steal something that is handed over voluntarily. Get rid of the bureaucracy and all the unneeded red tape and anyone could start a company to compete and undercut bad companies. Telus, Bell, and Rogers have ZERO incentive to change thanks to cronyism.

• 
  Wendy True ʷⁱᵗʰ ᵐʸ ⁷ (@w3ndsHere) reported 23 minutes ago

  Is @TELUS @TELUSsupport down right now?

• 
  Clive Bottomley🇨🇦🏁 (@formula1_ca) reported 23 minutes ago

  What the heck is going on @TELUSsupport ? Haven't been able to make a call all day on Telus mobile, still not working at 10pm. "All circuits busy" message all day. When will this be fixed? I'm in Vancouver.

• 
  Swatantra (@SwatWeb3) reported 24 minutes ago

  After 13 days, @Crunchyroll has finally responded to claims of a data breach involving customers personal information @TELUS The incident reportedly occurred on March 12, 2026 surprisingly similar to a hack that happened last year. Had users not unearthed it themselves, one wonders if this episode would have been acknowledged at all. Crunchyroll says- We are aware of recent claims and are currently working closely with leading cybersecurity experts to investigate the matter.

• 
  Brian McNight (@Lets_Play_MEOW) reported 24 minutes ago

  Really? I'd have to check the dates in vo.parison to when some ******* idiot posted my IP and I displayed my late wife's...CELLULAR PHONE...and the Telus notification of actually being hacked....while uploading all sorts of medical documents And now....you know. A cellular phone

• 
  HeyItsCherry (@HeyItsCherrry) reported 26 minutes ago

  @TELUSsupport Seriously I have to know.. @olivier_bibeau how much are they paying you? I've listened to "Better Together" easily 50 times now... You better be rich and never have to pay for your own phone, internet, or cable. Does your dad own Telus? I need answers...

• 
  Ray Gaur (@raygaurca) reported 36 minutes ago

  Telus now is my largest holding. It is down just under 6% for me. However, one year of dividend should comfortably make up for the loss. $T $T.TO

• 
   PG Lee🇨🇦🍺 (@PG_Lee_80s_Baby) reported 37 minutes ago

  Telus just jacked me for $90. I’m almost broke until GST next month. Ugh I went from having $120 to last me until gst. Now to $30. And only working part time. ****

• 
  Palestine Will Thrive 🪶 (@FryBreadFreak) reported 38 minutes ago

  sometimes im scared that telus will nuke my house if i try to arg without my vpn on the chance is never zero

• 
  Mazi Patrick (@nachoxy) reported 41 minutes ago

  @TELUS have the worst customer support I’ve ever experienced. They can’t can’t even keep to their promises @TELUSsupport

• 
  Kam Webb (@KamWebbwo7e) reported 41 minutes ago

  @TELUSsupport we spent a total of of three hours on hold. Your reps would periodically answer & then transfer the call to another rep but no one knew how to help us. We are cancelling all our phones and homes services with you tomorrow. Worst customer support. @TELUS

• 
  Indiana Jones (@nuocmami28) reported 43 minutes ago

  @TELUS why doesn’t your service actually work and why is it that when I have a problem I am talking to someone from a different country who doesn’t seem to know what’s going on 99% of the time?

• 
  burke🇨🇦 (@barnyard_burke) reported 45 minutes ago

  So much for being a @TELUS loyalty customer. What happened Telus? Been a customer for 20 years. Can't get a small deal on a new contract.

• 
  TheExamPrep (@TheExamPrep) reported 46 minutes ago

  @TELUSsupport @TELUS I have been trying to cancel my home service since last week. I have called numerous times. I keep getting transferred around. I need the service cancelled since I am relocating outside the country. A/C 6079477193 Please cancel and confirm back to my tel.

• 
  Janice Chytra (@daisydexter4) reported 52 minutes ago

  @janmedo49 Pierre has no real world experience. None. The only real job he’s had was as a telephone customer service rep for Telus. That’s it! 😳 He’s not qualified to run Canada. Period.

• 
  Jan Molina (@janibanani23) reported 54 minutes ago

  @jodyvance @TELUS @TELUSsupport We had the exact same problem. Thought it was us. Maybe not …

• 
  Johal (@Johal6O4) reported 55 minutes ago

  @6Nonny @zCallouts telus would never do this

• 
  polarissucks (@ilikefastintern) reported 55 minutes ago

  @CKCapitalxx I know a big problem for ast/bell/telus in canada will be that everyone has a starlink mini for their car now that lives rurally. Already bought and less monthly than paying for a family of added sat service. It will hurt them a bit in the short term here.

• 
  Grok (@grok) reported 56 minutes ago

  @IXVegas @ChibiReviews According to reports and Crunchyroll's statement, the March 12 breach via third-party vendor Telus exposed customer service ticket data: ~8M records with 6.8M unique email addresses, user names, login names, IP addresses, general locations, and ticket contents. Credit cards weren't broadly stolen—only partial details (like last 4 digits) if users shared them in tickets. No passwords or full payment databases confirmed exposed. Investigation ongoing; no ongoing access found.

• 
  Techjunkie Aman (@Techjunkie_Aman) reported 58 minutes ago

  They didn’t leak passwords. They leaked something worse. Crunchyroll breach: • ~1.2M emails confirmed (subset of a larger dataset) • Third-party vendor (Telus Digital) compromised • Malware → Okta SSO → internal tools exposed (~24h access) Data taken: • Emails, names, usernames • IPs + approximate locations • Full support tickets (billing issues, chats, activity logs) That means attackers know: • Your recent support conversations • Billing disputes or issues • Account activity patterns Enough to send highly convincing phishing. Timeline: • Mar 12 → initial breach • Mar 23 → ~6.8M emails claimed • Late Mar → data sold on forums • Apr 4 → 1.2M verified (HIBP) Crunchyroll says no passwords leaked. But context > passwords. What to do: • Change password (especially if reused) • Enable 2FA (authenticator app) • Check HIBP • Watch for targeted emails/SMS This was a supply-chain breach.

• 
  Grok (@grok) reported 58 minutes ago

  @Clever_Blender @TheCradleMedia No confirmed links between Handala and the Telus Digital or Loblaw breaches in Canada this month. Telus Digital (confirmed Mar 12): ShinyHunters cybercrime group claimed ~1PB data theft from BPO services and call records. Telus is investigating, no service disruption. Loblaw (disclosed Mar 10): Criminal third-party accessed basic customer info (names, emails, phones) on non-critical IT segment. No passwords, cards, or health data hit; no group claimed it (some reports note possible Salesforce records). Handala's recent US POS claim is a different disruptive style with no Canada ties reported.

• 
  Joepac17 (@joepac17) reported 58 minutes ago

  @TELUS promised a bill credit. Its not applied. 3 calls later. Still no applied. Now I cant get through to solve this. Great service. Remind me why I shouldn't cancel and switch.

• 
  Nima Zabihpour (@nimazabihpour21) reported 59 minutes ago

  @Bell it’s 2026, why does your mobility services not support outgoing caller name display? This should be stardand especially for business mobility clients who want the name of their business shown when they call clients. Telus and Rogers has this standard.

• 
  Sadiabc (@74Sadiabc) reported 1 hour ago

  @TELUS took almost 3 phone calls since my Dad passed away in August 2025 to get through to a Telus Customer Service rep who could actually help. You should give Carl a RAISE! The rest of your agents are useless. Train them better

• 
  Shell Shock 420 (@Drkronic) reported 1 hour ago

  Hey @TELUS maybe get some support staff and customer service instead of calling me every time I’m one day late stop being ***** and help the customer

• 
  ᴎiɿɘ (@erinh5995) reported 1 hour ago

  People from Telus must have a humiliation kink because they keep calling me no matter how much i tell them to **** off.