Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (47%)
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Phone (28%)
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Wi-fi (10%)
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TV (7%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Courtenay, Surrey, Calgary, Smithers, Edmonton, Okotoks, Vancouver, Chilliwack, Huntsville, Coquitlam, North York, Victoria, Nanaimo, Salmon Arm and Langley.
| City | Problem Type | Report Time |
|---|---|---|
 Courtenay |
Phone | |
| Surrey |
TV | |
| Calgary |
Internet | |
| Smithers |
TV | |
| Edmonton |
Internet | |
| Okotoks |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Cody Stuart
(@betamanic) reported
@bowcyclesports @dinnerwithjulie @TELUS Because we live in Canada and for some strange reason treated like some sort of backwoods frontier type society where cell phone companies treat customers like they’re laying down the first railways across a new country and therefore able to charge whatever they want
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Hey, hey, down the street
(@Heyheydownthes1) reported
@Lytzki @TELUS Wow. Talk about kicking someone when they’re down #fuckcapitalism
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Jeanie Gartly
(@JeanieGartly) reported
@dinnerwithjulie @TELUS I would never accept doing this either. If I ever do then I would leave the store and go somewhere else also. That’s beyond ridiculous. I expect customer service with all I pay monthly for any plan. And our data plans here in Canada are still beyond believable. 😬
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Paul
(@Paul05053660) reported
@Jennife60434825 @edmontonjournal @TELUS Sounds like poor planning on your part. You need the government to do everything for you?
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Shelly Houben
(@Awcmon1) reported
@KTBarnes3 I do this all the time working the drive-in at Telus Spark. When I am in a hurray I just say the first word that comes to me… I ended up writing it down but don’t have time to read…. Lol
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Catherine 🇨🇦 - 💉💉 GenXZeneca
(@WetCoastLiving) reported
@dinnerwithjulie @TELUS I left them a couple of years ago for the abhorrent customer service. I had been a customer for 20 years.
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Snarkivarius
(@snarkivarius) reported
@Lytzki @Heyheydownthes1 @TELUS It's pretty hard to get in touch with the person I know who (might still) need a phone; might be better to donate to a general Lytton support so they can distribute easily.
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Hasnain
(@Hashu74) reported
@malmartin @ShawInfo I actually had a bad experience with one of their online chat support agents. Very rude and unprofessional. And look at the coincidence ! @TELUS offered me a lovely two year deal today. Shaw will not survive with their unprofessional and arrogant "agents".
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elatixlol
(@Elatix_) reported
@LucidCookie @EuroXBL wtf is a telus
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Cohan Fulford
(@urbanehillbilly) reported
@edmontonjournal @TELUS So true-- I took a course for teaching English online, only to find that my @Telus internet connection has become far too slow and unreliable to use for that!
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Steve Beers
(@wilbersauce) reported
@RickKackis Are you on Telus or Shaw? I’m in Nw Calgary on Shaw with blue curve 300 and never had a problem. I just use the router with the modem.
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Jessica.Elisabete (She/ Her)
(@Jessy_Elisabete) reported
@TELUS @TELUSsupport you guys have such ****** customer service, I can’t upgrade my phone over the phone which is absolutely ridiculous. I never been frustrated with you guys that I’m at the point of taking my business else where.
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Ꮙ
(@pvjvrillo) reported
Telus might be the worst carrier 🥲
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Lytzki
(@Lytzki) reported
@Heyheydownthes1 @TELUS @snarkivarius can you help with this?
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Anndi 🏳️🌈
(@Anndi07) reported
**** you, Telus. Absolutely mega **** you. Have never had such a horrible experience in any other kind of retail sector while trying to buy a new phone. Now I have to switch providers after having 1.5 weeks of my time wasted by Telus. 🖕🤬
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Slightly Drowsy & Still Masking
(@snapthennap) reported
@dinnerwithjulie @TELUS Because they can be. No incentives to be competitive or be customer oriented.
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Chris
(@Elliot_43) reported
@Lytzki @TELUS Telus, the future is friendly, unless your house was burned down... then you can go *** yourself.
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WhoseBacon
(@WhoseBacon) reported
@edmontonjournal @TELUS Telus has the worst connection ever. And they throttle your bandwidth constantly
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LizMiller
(@VILifeCoach) reported
Wow @TELUS @TELUSsupport tech supposed to come today for install. Person takes time of work and an expense cab to be there and 2 hours after the appointment time it is canceled by text? Fix your service model!
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rozhaz
(@robins_djrobins) reported
@TELUS we have Telus, slow service!
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Rod Rod Rod
(@Rod_in_South_AB) reported
@dinnerwithjulie @TELUS Look up Cell Phone Man Canada. Often able to connect you with a permanent 25GB/$45 plan. Mine is with Telus. There is a setup fee. But his service is legit.
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🇨🇦LD Mac Fully Vaxxed 🦋Ben Solo Lives🦋
(@LauraU2girl) reported
@dinnerwithjulie @TELUS Want to talk internet and tv, too? 7 straight days without Telus internet, tv and landline. Cell is Bell but I was down to 30 min talk time as emergency back-up for those 7 days. I think I spoke and "chatted"with 16 CS people over the 7 days. Save us @Mintmobile
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grill #2
(@rosiepeeeps) reported
@TELUS @TELUSsupport so i'm not satisfied AT ALL with anything this **** company does but i still have to pay $230 to get out of a contract EVEN THOUGH you're raising our bill to $160 when it's supposed to be $120 a month TELUS IS A SCAM SWITCH COMPANIES PLS EVERYONE
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Dee
(@deidras66) reported
from
Calgary, Alberta
@dinnerwithjulie @TELUS Customer service, the new oxymoron 😡
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Sue Ridewood
(@SueRidewood) reported
@ultrahighoctane @dinnerwithjulie @TELUS I tried that a couple of years ago — also a very long-time Telus customer. They told me to go ahead and leave. So I did.
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Brian Chaisson 😎🐾🐾🚵♂️🇨🇦
(@Spa_Dude) reported
@dinnerwithjulie @TELUS Just call in and ask to speak to customer loyalty/retention.
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Chris Gee
(@grimis101) reported
That’s ok @RogersHelps, you’ll get your cancellation fee from me for a overpriced service that I couldn’t use because your coverage in #caledonia sucks but I’ll make sure everyone in Caledonia knows if they switch to @TELUS their data will actually work. Can’t say I’ll miss you.
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em
(@emmmymcd) reported
Not to be that girl but I’ve been a customer with Telus for 15 years and I just got such bad customer service I’m honestly shocked. Who has a good phone plan/company suggestion
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K-Mac-N-Cheese
(@SpinHoopRun) reported
@dinnerwithjulie @TELUS Best of luck with Shaw. Terrible service outside the city and the 2 GB of data won’t last long. I live near the edge of the city and often was considered “roaming”, burning up the 2 GB nationwide in no time.
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Röman
(@BadNewsJays) reported
@Comradnan My phone died last week so looking at an upgrade but luckily in Ottawa we have access to some cheaper options that are big in Quebec. Have had no problems with Telus in 6 years though