Telus Outage Report
Why is my Telus service not working?
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (45%)
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Phone (30%)
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Wi-fi (10%)
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TV (6%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Edmonton, Vancouver, Ucluelet, Victoria, Montréal, Leduc, Medicine Hat, Courtenay, Hornby Island, Richmond, Stony Plain, Merritt, Roberval, Surrey and Coquitlam.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Phone | |
| Vancouver |
Internet | |
| Edmonton |
Internet | |
| Ucluelet |
Phone | |
| Ucluelet |
Phone | |
| Victoria |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Rod Powers
(@RodPowers4you) reported
@cryptopillar @TELUS I am a shareholder. You should be punished for canceling service hence the runaround and frustration. Think of how frustrating it is for me when the share price goes down. Instead of a 3 week holiday at the Ritz in Hawaii it's now been changed to 3 weeks in Bahamas. Shame on you
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stovegirl
(@KathyStovegirl) reported
@cmcalgary ever since @TELUS ‘upgraded’ us to fibre optic we’ve has nothing but problems with our internet. Anyone else have the same?
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DeafQnigma
(@DeafEnigma) reported
@CggGordon @TELUS Telus is a crap company that rips people off.
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Sanil Mhatre
(@SQLSuperGuru) reported
“Sorry we didn’t see a car in your driveway so we thought no one was home” . I was considering switching to @TELUS fiber but this awful experience makes me fear about the quality of your customer service! Please don’t seat my electricity and don’t damage my plants
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Leonardo Figueiredo
(@LeonardoTaurus) reported
@TELUS After 1 month of waiting for my home security installation, I was surprised that you simply refused to get the job done. The technician and Manager refused to provide their company name and contact info. Disrespectful and amateur service.
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Mark Shaw
(@MarkShaw24) reported
@kreynolds118 @TELUS I’m not surprised about this. We recently left @TELUS after being with them since 2011. Both customer service and technical quality declined dramatically in recent years. I wouldn’t refer my worst enemy to them.
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Sara T e m p e s t 🇨🇦
(@tempestimony) reported
@teririch @RBReich Telus: 2003 - Minus 10% employees across Canada with Darren Entwhistle, I was there. Smart + effective. Oldsters got to leave + rest chose who stayed for The Customer. Took months. We all agreed. In our hands, dept by dept. No Top Down. Loved it. That's Branding.
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Kevin McArthur
(@KevinSMcArthur) reported
Province to Telus: dont you know were in the business of underprovisioning health care?! How dare you create a medical service. Someone might actually get an appointment and we cant have that!
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Atin Maji
(@maji_atin) reported
I am facing a issue. Kindly help me. @TELUS @TELUSsupport
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Lorenzo’s Oil
(@Cat_Lorenz) reported
When @TELUS tells you the number to call….it’s the same one you literally called and are currently talking to them on. So then you stay on hold again for hours… but when you want to add a service you’re in and out in minutes…
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Brett Playford
(@BrettPlayford) reported
Telus small business is the worst and never there for you they just want you spend spend spend and then when you have a think ots over they make you get verified do let those commercials fool you there really money hungry savages
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soulfood77
(@soulfood77) reported
@KathyStovegirl @cmcalgary @TELUS Prior to the forced upgrade to FibreOptic, I had zero issues with my internet. I have had it for only a month and have already had to reset my router twice. Maybe growing pains, we shall see. Definitely a first world problem though so not a big deal.
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Lorenzo’s Oil
(@Cat_Lorenz) reported
@ryanwhitney6 Have you ever been fortunate enough to have the experience of trying to cancel any kind of service from @TELUS? Gong show to say the least…. But adding a service??? “Well let’s just get you in and out quick so you can get on with your day sir..”
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Fox
(@FoxCouncil) reported
Want to know how bad cell phone plans are in Canada? @BigMaxwolf and I's price for cellular service from Telus, we can afford cell service with more features, and a car payments with 25$ left over, EVEN AFTER CURRENCY CONVERSION.
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Mike Jones
(@jones_m1) reported
@cbcradio hey, what's up with casting cbc listen to Google home? Not working for at least two households, one Shaw one Telus in Victoria?
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Leonardo Figueiredo
(@LeonardoTaurus) reported
@TELUS We are Telus customers for years (mobile, internet and TV) and we chose to add the home security service for our home (2 cameras, doorbell, smart thermostat, smart plug, etc). But I never thought of having this kind of service like we had, or not, today.
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Steve Is Me :)
(@Eyespyaniceass) reported
Hey @telus I switched and you shut down the app on me so I need to know how much credit I’m getting back. Thanx
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Leonardo Figueiredo
(@LeonardoTaurus) reported
@TELUS So if it's an outdoor camera, it's more than obvious that the power outlet will be also outdoor. He also said that the power supply doesn't work outside and his company would not replace it because it's too expensive.
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yobe_g_row_bought_yohellllo
(@g_row) reported
@ssubitha2020 when you hang with them like telus is this sht w is this s if u want to go there and be done with it @elonmusk then its someone problem then they go *** me blabal *** off thats when hy loses it on them
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Lorenzo’s Oil
(@Cat_Lorenz) reported
Want to cancel any kind of service from @TELUS??It’s a run around. Don’t let them know you’re canceling and ask for the call back… they go straight to your voicemail without your phone actually ringing. They put you on hold for hours and say to call a different number….
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Sunnyperson
(@Sunnyperson4) reported
@ZaxiusC Get on that Telus ****
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Cam Cole
(@rcamcole) reported
Anyone else have both Netflix and Prime crap out at the same time on their Samsung smart TV? The spinning wheel on both services is making me crazy. Both billed by Telus. #Telus Optik regular TV is fine, internet is working.
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Leonardo Figueiredo
(@LeonardoTaurus) reported
@TELUS Finally, he said that he was going to call his manager and call me back. He called me back saying that his manager said it was clear NO from his end. The installation was not going to happen because they wouldn't assume these "issues/risks".
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Leonardo Figueiredo
(@LeonardoTaurus) reported
@TELUS After almost a month of waiting for my home security installation appointment scheduled for today, Jun 6 at 9 AM, I was surprised by a huge NO from the technician and his manager saying that my appointment could not happen because of technical issues on my end.
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CherylTerminatedWest
(@TerminatedWest) reported
@dorothy34589928 @AlexRuff17 Did you know what's come to light that was hidden. Our government has been paying Telus for access to your phone with no search warrant. This man is drunk on power. Btw the protesters were never charged above anything other than mischief. And GoGundMe release info also denying
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Allan T
(@at54_allan) reported
@RealAndyLeeShow Hmmm , I seen on here a test to apparently check if your phone is traceable. Dial star pound 06 pound. My phone flashed 4 barcodes and asked OK. I phoned and asked Telus to explain. Future option for using multiple service providers. It's your phone's identity.
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Jason Pillay
(@itsjasonpillay) reported
Completely unhappy with @TELUS @TELUSsupport today. What other service providers do all of you use? I’ve been with them for 15 years.
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.
(@cardboardspouse) reported
Confirming my drs appointment and seethe Telus brand on the online login loading screen ew
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SADIA KANWAL
(@Sadia__Kanwal) reported
@TELUSsupport Thanks. I always had 5g but for the past week it's showing LTE on my Telus network instead of 5G. I'll try resetting network settings
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moon
(@milfnmjn) reported
The only thing I've gathered from working with Telus is anger issues and nicotine addiction