Telus Outage Report
Why is my Telus service not working?
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
March 03: Problems at Telus
Telus is having issues since 03:00 PM EST. Are you also affected? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (45%)
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Phone (30%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Vancouver, Prince George, Toronto, Montmagny, Nanaimo, Ottawa, Edmonton, Richmond, Oliver, Parksville, Calgary, New Westminster, Montréal, Whistler and Swift Current.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Prince George |
TV | |
| Toronto |
||
| Montmagny |
Internet | |
| Nanaimo |
Wi-fi | |
| Ottawa |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Bart
(@BartMLL) reported
@Lindo_Cafe @Rogers @TELUS Telus has a service you can turn on: any unknown number calling you goes trough voice verification (“to get connected press 3”). Only if this verification is done, your phone starts ringing. Robo-calls are not able to go trough this. Not a perfect solution but better than nothing
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Bill Brasky
(@Polkameister) reported
@rodmickleburgh They both suck for sure but Telus from my experience sucks slightly less than Shaw although if you have a problem when you call Shaw you get actual help...with Telus it is a total joke.
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⚡ nadia guo ⚡
(@nadiaguo) reported
your regular reminder that you should NEVER use telus as a phone provider if you regularly send SMS msgs because they are the only telecom that store copies of all your text messages. the downfall of many offenders bc production orders aren't subject to wiretap rules!
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Marissa “It’s almost my birthday” Loewen
(@stuporstar) reported
@etherknot @TELUS I don’t know. I always had bad cell service but that’s 20 years ago.
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Debzzz
(@debzer01) reported
@rodmickleburgh Shaw all the way. Both have issues but Telus Customer Service is horrible. Try getting through to talk to someone or get anything done and it’s hours of waiting. With Shaw you pay monthly with Telus it’s a Contract
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Frank Bucholtz
(@frank_bucholtz) reported
@rodmickleburgh Switched from Shaw to Telus several years ago. Much better customer service. Shaw will get much worse if taken over by Rogers.
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Jak King * #Build4NeednotBuild4Greed *
(@jakking49) reported
@sandyjamesplan @rodmickleburgh Never had any luck with Telus so have happily been with Shaw for many years.
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Marc Haslam
(@marchaslam1) reported
@rodmickleburgh We’ve had Telus Optik for years, just upgraded to their fibre optic. Difficult to speak to a human but when you do finally navigate through the automated system they are helpful & the technicians are excellent. My only complaint is their billing is horrible, lots of errors.
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OtterOpenwater
(@OOpenwater) reported
@AppleSupport It was a TELUS issue and has mercifully been resolved after 3 hours on the phone. Thanks for checking in though
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Nadeem Khan
(@Dr_NKhan) reported
Thought about rejoining @TELUS call in, the rep is offering me something I can see online as a “special”, I call her out on it, she hangs up on me. Lovely service @TELUSsupport, guess I won’t be switching to you #terribleservice #mistakeaverted here I come @Rogers
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Oz Sweeney
(@OzSweeney4) reported
Anyone else having issues with @onesoccer on Telus? Missed the last semi now because it wouldn't let me watch. Same problem again today. This channel is as bad as its website... #VoyageursCup
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Kath Loften
(@KathLoften1) reported
@rodmickleburgh telus. we switched to show 11 months and regret it. ****** service ONLY HDMI connectivity. poor connectivity (dropped pictue), Their wifi range is about a 15 foot wide circle but you can rent a $50 range extender for like 12 bucks a month til you die or go back to telus.
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Lesley Taylor
(@LesleyTTaylor) reported
@TELUSsupport I’ve been waiting since yesterday morning for Telus to show up. Kk’d appt 4 8am-9am. Didn’t show. Then told today 9am-11am. Still not here. Terrible service. I’m paying 4 an upgrade!
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Jon Jennings
(@JonJennings) reported
@DroppedBars @garryself Telus fibre > Shaw co-ax > Telus DSL. But depending on how long it's going to be before you can signup to Bridgenet, given you can't get Telus fibre there, might be worth sucking up the bad rates for a month or two (?) until you can jump to Novus over Bridgenet.
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Bruce613
(@Bruce6132) reported
@niknodder @Bell_Aliant Bell Mobility called me a couple days ago. Poor girl never had a chance... lol. My mobile phone is Telus .
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Rosanna Cholak 🇨🇦
(@CholakRosanna) reported
@ThymelessC @TELUSsupport Finally one month later have a appt. For tomorrow and told TELUS they better make it happen ,am not chasing there terrible staff and no answers
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Commissioner Miner
(@fanCRTCProfling) reported
.@joshnet try-b4-u-buy update? How many days left? Did they empty your bank account yet like Bell/Telus do? Did they say you consumed 300kB of data and need to be throttled now cuz you're a bandwidth hog like Rogers does? Does the service work in all corners of the house?
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Shane Simpson
(@ShaneLSimpson) reported
@rodmickleburgh Switched from Shaw to Telus after years. Had a problem with Shaw and their response was dismal. Telus gave us a very good deal to get the business. In two years we will reevaluate based on who want the business more. Worth seeing what the competition will offer.
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omprakash pandit
(@omprakashpandi1) reported
@TELUSint **** YOU TELUS @TELUSint @TELUS WORST COMPANY
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Quick-it-help
(@Prashan42728507) reported
Do you require Telus technical support? The advancements in technology and the introduction of new services have benefitted us. However, these positives mean there’s an increased risk of something going wrong.
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Gregg Sidwell
(@lensmangregg) reported
@TELUSHealth When will Telus Health incorporate into the MyHealth app ability to contact and book the same doctor repeatedly? We are among nearly 1M BC patients w/o a family doc Being able to have consistent care would really help alleviate!!!
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Taylor Foulon ✨🌚
(@Tfoulon16) reported
Literally can’t wait to get back with Telus when my phone contract is done. Fido is the literal worst. 🤬
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Valentin Duminica |🇨🇦|
(@GVDuminica) reported
@RogersHelps Any chance Rogers will offer any time soon the Apple Family Setup service for Apple watches? Like Bell and Telus do?
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Dr. Vandad Yousefi
(@VandadYousefi) reported
@peterblair50 @DrKevinMartin1 I actually think that free market forces are driving primary care in that direction already. Governments do not want MDs as emploees. That's a can of worms they'll never open. But with clinics like Well Health, Telus Healthcare, Maple etc, GPs are heading to a future where .....
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Nicole Clay
(@Nikkiclayllj) reported
@TrilbySmith2 Telus, our ISP is down
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Hdtv Dct Sales
(@hdtvdctsales) reported
@rodmickleburgh Telus is great for Internet. They have various TV packages. If you only have one service you will get lots of calls to sign up for their other services. Chances are you're unlikely to notice much of a difference either way though.
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dreamcg
(@dreamcgowan) reported
@TELUSsupport Hello friends! My PikTV doesn’t work on my Apple TV, it’s what Telus gave me instead because my Pik box didn’t work. It says it’s connected but I can’t login since it says I already am but I can’t access anything or navigate anywhere or mirror it. Pls help 😭
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P-A
(@paldumais) reported
Man, this iCloud Private Relay outage killed my 5G speed, i thought it was @TELUS's fault for a few minute lol
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****
(@hotandsweatie) reported
@CraveCanada I can't log in via Telus pls help????
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Scott Kiborn
(@FootyK) reported
@rodmickleburgh TELUS IS THE WORST