Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (47%)
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Phone (28%)
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Wi-fi (10%)
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TV (6%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: North York, Victoria, Nanaimo, Vancouver, Salmon Arm, Langley, Rapide-Danseur, Edmonton, Calgary, Spruce Grove, Fredericton, North Vancouver, Surrey, Montréal and Toronto.
| City | Problem Type | Report Time |
|---|---|---|
 North York |
Total Blackout | |
| Victoria |
Phone | |
| Nanaimo |
Internet | |
| Vancouver |
TV | |
| Salmon Arm |
Phone | |
| Vancouver |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Ty S
(@calgarycoder) reported
Has anyone else recently upgraded to Telus fibre? How was your experience? Mine has been less than stellar. Two weeks later and I still can't use the app to control wifi in the house after multiple support calls.
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(Re)Building With Butkus
(@ceebeeradio) reported
when does the Telus health ambulance service roll out?
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xo_o
(@xo_odnl) reported
@TELUS I was charged 50$ for LESS THAN 10MB of data used. INSANITY! I'm taking both my and my husbands account off Telus and going to Rogers. WORST CUSTOMER SERVICE EVER. The customer rep was so rude in his tone too!!! HORRIBEL SERVICE
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ᴍelanie ♡
(@lacedwithlies) reported
Ok @TELUS we’re gonna have a problem. None of the phones I want are in silver lol. Will I have a better chance in store?
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Carissa
(@DDreamboat) reported
@DrJenGunter Public mobile. Uses the Telus network, but much cheaper.
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xo_o
(@xo_odnl) reported
@TELUSsupport I was charged 50$ for LESS THAN 10MB of data used. INSANITY! I'm taking both my and my husbands account off Telus and going to Rogers. WORST CUSTOMER SERVICE EVER. The customer rep was so rude in his tone too!!! HORRIBEL SERVICE
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d1g1t4l_nrg
(@d1g1t4l_nrg) reported
@chatrmobile You still do not understand! Credit is not what we want! We have to make sure your service is redundant and will be up 99.999% of the time. This outage proves you do not know what you are doing as a mobile provider. Telus did not go down! You did!
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Noreen Smith
(@NoreenS60453986) reported
@CityNewsVAN This closures are getting bad wonder what Dix is gonna do? Maybe call Telus? Can’t get into a walk in clinic, how bad does it have to get before we get a reaction from our Government?
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AbBowHunter 🏳️🌈 Bi
(@AbBowHunter1) reported
to anyone that is fed up high mobility prices, #futureisnotfriendly at #Telus they don’t seem to want you as a customer unless you’re spending big money on what they want you to have.
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Carrie Shorey 🇨🇦
(@carrieshorey) reported
@DrJenGunter I use Koodo that is a subsidiary of Telus. If we know anything from the Rogers outage is to make your cellphone a different company from your home internet in case it happens again.
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Eric Greene
(@ericegreene) reported
Newb @TELUS customer here. Wish y’all would’ve told me how terrible they are before I switched on. Ran up $780 of roaming fees in one day after they told me it was $12/flat and the response from @TELUSsupport was basically, “haha got you!”
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Frey
(@sarahthefrey) reported
@DrJenGunter I have used Koodo for years. They're on the Bell/Telus network and have really transparent rates, data cap heads up, and the customer service has always been good.
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#Redddd
(@ColourMeRedddd) reported
@TheOyoyoy @TTChelps The wiring is there & set up in the tunnels. Freedom Mobile users have access to it. Rogers/Bell/Telus have so far refused service in the tunnels
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Greeceball
(@greecebaII) reported
@MikmaqCanadian Point to what media Telus owns and controls idiot. You think market share matters when you are including wireless and internet service?? CBC has zero market share here. I guess you will never ever cry about them then right? Right? Oh wait. You cry endlessly about CBC
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Dwai Chowdhury
(@Dwaistar) reported
The world's best & most entitled network @Rogers is down again (internet).@TELUS @Bell please help rogers. Or else we will lose a day's worth of pay although Rogers will compensate a generous amount of $2, for our trouble.
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Sameer Apte
(@SameerApteMD) reported
@TELUSsupport Recently transferred two numbers from VoIP to telus. Short codes for sms verification are not enabled for either number. Please enable short codes. I Have called and waited on hold to sort out this issues 3 times over 5 hours. So instead I'm trying this way...
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Michael Russell 🌻
(@mrussellphoto) reported
@PeterVogel Pretty sure my provider is on the Telus network and it is about the same here. Maybe 1-2 bars outside, rare to get any indoors. 2FA via text can be a real pain!
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ash
(@screaminghigu) reported
whoever designed telus's website is garbage. would it kill you people to let me see how much your non-family plans cost?
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Suzy Q
(@tiredicunurse) reported
@DrJenGunter Does freedom have good service in Ottawa? Their prices are usually better then Rogers/Telus
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Agrivane
(@thelastuid) reported
@Mikeggibbs I have a lot of problems with Telus as a MSSP.
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James
(@_Jydeman) reported
Just when I think Telus is the worst telecom company in the world, someone reminds me of Globacom😬😬
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Christa Eisbrenner
(@eischrista) reported
Hey @TELUS it has been 24 hours since I realized you had disconnected my phone service again, and two hours since @TELUSsupport told me to send them a DM with no follow up. Can you going to give me my phone number and service back? Are you going to pay me out for the remainder
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G
(@3ch0z) reported
1/2 @CRTCeng potential misadvertising /fraud / ***** out blatant disregard? @Telus wtf? :D What a joke. Got my device Jan.22.Your own Terms&Conditions xclude me, &then you violate your own T&C.facepalm.
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vova
(@trinity67) reported
@TELUSsupport when are you going to fix subtitles not working on my Telus Optik Tv?
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Carnelian Duggan
(@Dubhagan) reported
@SkepCdnChick @DrJenGunter Koodo is owned by Telus and uses their network.
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slaw
(@slawman75) reported
@stephen_taylor Rigers, Bell and Telus could never compete as they have become totally reliant on the govt to protect them. They’d all get bought out within 5 years.
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SadboiturtlesTTV
(@SADBOITURTLESTV) reported
So the internet company I'm with installed fiber but they still only offer only 512 kbps to 9 mbps, they go from $40 to $115, hoping I can move to a new provider but they say they don't service out here but 2 other houses who were on same list are now with @TELUS or @Shawhelp
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Pierre Stolte
(@Bookaholic8) reported
@DrJenGunter Fido. I've had coverage issues with Telus, Koodo and Bell. As in: couldn't get a signal in my home in Vancouver.
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Spruce Grove Corey
(@corn_cwm) reported
Me: I’m having issues with my Optik TV. Telus: Have you unplugged the modem? Me: How can it be the modem when every other device is working perfectly? Telus: …
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🇨🇦 Robbie McQuade 🇺🇦#StandWithUkraine
(@mamasaurusof2) reported
@Rogers Yeah....Hmmmmm.....About that?? Since the 'meltdown' on July 8th I have experienced nothing but problems texting. Messages not delivered! The messaging keeps failing, I have already reported this and 'reset' my phone. Yes, I am now going to give Telus a try. I have nada to lose!