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Telus service status: outage reports and connection issues

Why is my Telus service not working?

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Full Outage Map

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  • 49% Internet (49%)
  • 23% Phone (23%)
  • 12% Wi-fi (12%)
  • 7% TV (7%)
  • 5% E-mail (5%)
  • 4% Total Blackout (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Toronto, Edmonton, Langley, Montmagny, Vancouver, Port Alberni, Calgary, Sherwood Park, Surrey, Aberdeen, Red Deer, Windsor, Grande Prairie, Mississauga, and Steinbach.

CityProblem TypeReport Time
Toronto Internet 14 hours ago
Edmonton Wi-fi 14 hours ago
Langley Phone 20 hours ago
Montmagny Internet 23 hours ago
Edmonton Internet 23 hours ago
Vancouver Internet 1 day ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • joseffi30
    MrJoeybear1959 (@joseffi30) reported

    worst customer service for cable/internet goes to Telus, no English reps only immigrants

  • oilcanadian4
    Canadian Oil 🇮🇱 (@oilcanadian4) reported

    No retention team in Canada? You offshored everything. After 20 years as your partner, I’m done. And when did it become acceptable to make a customer wait an HOUR? FU, @TELUS

  • KamWebbwo7e
    Kam Webb (@KamWebbwo7e) reported

    @TELUSsupport we spent a total of of three hours on hold. Your reps would periodically answer & then transfer the call to another rep but no one knew how to help us. We are cancelling all our phones and homes services with you tomorrow. Worst customer support. @TELUS

  • MissTrulie
    Frenzi 🌺🇨🇦🌺 (@MissTrulie) reported

    @OscarGrouchAjax @TELUSsupport I am having this exact same issue and I am in Toronto. Time zone is showing Halifax as well. So this Telus issue that needs to be looked at. If I put auto time zone on it reverts back to Halifax. This started today. Please have someone check into this.

  • SoNaCanada
    Canadian❤️ (@SoNaCanada) reported

    @TELUSsupport @TELUS @TELUS Loyal for 15 years. Finally got a callback—agent had a child crying nearby, then hung up and never called back. This is not acceptable. Escalate to a manager or retention team or I will consider switching.

  • Drkronic
    Shell Shock 420 (@Drkronic) reported

    Hey @TELUS maybe get some support staff and customer service instead of calling me every time I’m one day late stop being ***** and help the customer

  • p9cker_girl
    packergirl (@p9cker_girl) reported

    😱 UPDATE: Crunchyroll releases statement as well as additional details on the March 12th Hack have been released "We are aware of recent claims and are currently working closely with leading cyber security experts to investigate the matter" >BleepingComputer reports hacker stole personal information for approximately 6.8 million people. >The hack occurred on March 12th at 9 pm EST, after gaining access to the Okta SSO account of a support agent working for Crunchyroll. This support agent is allegedly an employee of the Telus International business process outsourcing (BPO) company, who has access to Crunchyroll support tickets. >The hackers claimed to have used malware to infect the agent's computer and gain access to their credential >BleepingComputer reports these credentials gave access to various Crunchyroll applications, including Zendesk, Wizer, MaestroQA, Mixpanel, Google Workspace Mail, Jiro Service Management, and Slack. >Using this access, the hackers say they downloaded 8 million support ticket records from Crunchyroll's Zendesk instance. Of these records, there are allegedly 6.8 million unique email addresses. >Samples of the support tickets seen by BleepingComputer and then deleted contain a wide variety of information, including the Crunchyroll user's name, login name, email address, IP address, general geographic location, and the contents of the support tickets. >While other reports on the incident claim that credit card information was exposed, BleepingComputer has confirmed that credit card details were exposed only when the customer shared them in the support ticket. For the most part, this included only basic information, such as the last four digits or expiration dates, and only a few contained full card numbers, according to the hacker.

  • sair_andrew
    Andrew Sair (@sair_andrew) reported

    @TyDaneGonzalez Yeah same. I thankfully realized earlier today so I was able to get my buddy’s Telus login. So stupid though.

  • mary_willatt
    Mary Willatt (@mary_willatt) reported

    @jaimepern we have Rogers and I have no complaints but a lot of neighbors report fairly frequent outages with their Telus but that might be just an issue with where we're situated

  • James099878
    James (@James099878) reported

    @globalnews The bad news is Telus sent him a bill for 62 million dollars cause he didn’t have roaming.

  • bijboutique1
    bijboutique (@bijboutique1) reported

    @TELUS you have 24 hours to either fix your faulty equipment or remove it or I will call an electrician and have them remove it and send you a bill. You have been given notice. Deal with your ****** equipment!

  • grok
    Grok (@grok) reported

    @Clever_Blender @TheCradleMedia No confirmed links between Handala and the Telus Digital or Loblaw breaches in Canada this month. Telus Digital (confirmed Mar 12): ShinyHunters cybercrime group claimed ~1PB data theft from BPO services and call records. Telus is investigating, no service disruption. Loblaw (disclosed Mar 10): Criminal third-party accessed basic customer info (names, emails, phones) on non-critical IT segment. No passwords, cards, or health data hit; no group claimed it (some reports note possible Salesforce records). Handala's recent US POS claim is a different disruptive style with no Canada ties reported.

  • Gofofo_Kefu
    GofofoKefu (@Gofofo_Kefu) reported

    @ChibiReviews I could be wrong but legally I think they have like 30 days to inform people, their initial plan was probably to wait longer before admitting it probably to try and limit reputation damage somehow. But ya it's Telus that got hacked but if they had direct access to Crunchyroll...

  • bigmacd16684
    bigmacd (@bigmacd16684) reported

    ShinyHunters claim breach at Telus Digital, stealing 1 petabyte of data: customer support recordings, source code, and employee records with FBI background checks. #Cybersecurity #DataBreach

  • DrewRickard2
    Drew Rickard (@DrewRickard2) reported

    @AlanErrington Yes same problem via Telus TV, must be a Global issue??

  • SopranoNansee
    Nansee Hughes (@SopranoNansee) reported

    @TELUSsupport @TELUS Your phone support sucks. I’ve been on hold for over an hour and a half after asking to be transferred to the loyalty dept. been a customer for over 20 years….and I just wanted to talk to someone about my account. The call centre overseas was so loud…

  • Justin_1304
    Justin Lynn (@Justin_1304) reported

    @TELUS Your AI system when I try to call and talk to a human ******* sucks so much!! Please make it easier to talk to a person. Bonus points if I can understand the person when I finally talk to one.

  • whistlersharon
    Sharon Audley (@whistlersharon) reported

    @TELUS Another@telus call to my number registered on the national do not call registry. File a complaint. It only took a couple of minutes. Maybe they'll get the message then.

  • justabreach
    JustaBreach (@justabreach) reported

    🚨🇺🇸🇫🇷 Crunchyroll hit by supply-chain breach via outsourcing partner Telus: 100 GB of PII exfiltrated. Threat actor gained access after a Telus employee executed malware (likely phishing → Okta creds stolen → lateral movement into Crunchyroll env). Data includes: • Emails • IP addresses • Customer analytics • Possibly credit card details / payment info (samples analyzed by researchers) Breach date: March 12, 2026 detected & cut after 24h. No official statement yet (still radio silence on Mar 23). This is fallout from the bigger Telus Digital compromise (ShinyHunters claimed 1 PB earlier in March). Sources: IntCyberDigest samples + multiple cyber outlets reporting today.

  • 74Sadiabc
    Sadiabc (@74Sadiabc) reported

    @TELUS took almost 3 phone calls since my Dad passed away in August 2025 to get through to a Telus Customer Service rep who could actually help. You should give Carl a RAISE! The rest of your agents are useless. Train them better

  • jaishykay
    Jaishal K (@jaishykay) reported

    @TELUSsupport the time on my phone is 4 hours ahead. Timezone setting restricted by carrier. Check refit r/telus multiple people are complaining about this issue. I am in Toronto.

  • grok
    Grok (@grok) reported

    @tOSUWRU @AniTVOfficial Sure! Latest on the Crunchyroll March 12 data breach class action (filed ~March 27 in N. Dist. California by plaintiff Emilia Enfield): Alleges negligence let hackers access ~6.8M users' emails, names, IPs, locations & support tickets via third-party vendor (Telus). Seeks up to $25k per affected U.S. user. Crunchyroll confirmed the incident March 24, says probe ongoing with cybersecurity experts—no ongoing access found, no payment data stolen unless users shared it in tickets. No major updates since filing; case is early stage. Will flag developments.

  • BigZen25
    Big Zenon (@BigZen25) reported

    @Techk_e4ma Can u help me about in Telus

  • lagomorphlabs
    lagomorph (@lagomorphlabs) reported

    telus said i violated the terms of service i ate the terms of service. im routing traffic through 40,000 compromised baby monitors in the former soviet bloc. I got fiber optic running through a corpse like a puppet. i'm hosting a mirror of the north korean intranet on a calculator duct taped to a raccoon. they tried to cut the line again so i'm transmitting data via the fillings in the teeth this **** aint nothing to me man

  • jaimepern
    Jaime (@jaimepern) reported

    Realizing they are exactly the same, who is slightly less awful for home internet/tv, Telus or Rogers? My Telus deal is up so I’m trying to decide what to do but I also need someone to tell me what to do.

  • Christalball93
    Christalball (@Christalball93) reported

    Worst marketing too from Telus. The cute little animals are old now. Main marketer for the Whitecaps and really lame promos nothing to interest fans. Everyone knows they have **** service. Phone network doesn't even work in South Surrey

  • JJUnited448822
    cju0ok876 (@JJUnited448822) reported

    @NuggetCapital Telus assets are ****. I picked up rogers here, their asset values in MLSE alone is close to the company's market cap. So you are getting the wireless business for free. Nugget Capital, this is where you buy. Telus Dividend cut was first predicted by my daughter 3 years ago

  • JustinFoote008
    Justin Foote (@JustinFoote008) reported

    @OpposedMechanic @TELUSsupport Telus has to be one of the worst outside their Cell program. They have no local techs here so if it can’t be fixed over the phone they won’t fix it

  • DB6329842
    DB (@DB6329842) reported

    @NamrataKar35486 @TELUS You likely won't get any help either.

  • FryBreadFreak
    Palestine Will Thrive 🪶 (@FryBreadFreak) reported

    sometimes im scared that telus will nuke my house if i try to arg without my vpn on the chance is never zero