Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (46%)
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Phone (29%)
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Wi-fi (10%)
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TV (6%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Calgary, Surrey, Winnipeg, Sainte-Julienne, Camrose, Whistler, North York, Vancouver, New Hamburg, Victoria, Bonnyville, Birtle, Langley, Sidney and Nelson.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Internet | |
| Calgary |
Internet | |
| Surrey |
Internet | |
| Calgary |
Wi-fi | |
| Winnipeg |
Phone | |
| Calgary |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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PoliToonz
(@PoliToonz) reported
@TELUS Every other week TELUS promotes some social initiative, my bill goes up $10 every other year. Canadians demand cheaper cell service. At least donate to existing organizations instead of funding these projects internally, TELUS billing is getting out of hand.
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Susie Erjavec Parker
(@susie_parker) reported
@40deuce @TELUS They have never accepted debit at their kiosks/stores
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Kiefer Abram
(@kikithekrakra99) reported
from
Burnaby, British Columbia
@TELUSsupport @pgib That wont help! You suck telus and rogers @RogersHelps
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Generic Handle
(@CantWel67770787) reported
@Steve_Dangle @AdamWylde I really don't get it. Everyone keeps reacting like they got married or engaged but there's a Telus tent in the background. Unless this is about something talked about on SDP? I'm also pretty dumb. Help.
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Creeping Jesus
(@SP_Mount) reported
Lack of incentive to stick with @telusmobility @TELUSsupport @TELUS Staff in Loyalty dept. respond politely nonetheless with underlying bitchiness that actually says FU & **** off! Erin in particular. Cost only increased after many years loyalty. Looking at cheaper options. #Fido
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Mr. Abdul Kaskas♊️
(@wolfe69err) reported
@TELUS , @TELUSsupport ...So, after the fact that I did a #Factoryreset on my phone, I am still experiencing " #Videochat pixelation" , " Video chat feed #Freezing " , and audio feed dying. My phone is , respectfully, not the problem as i
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cinnamonbun
(@bikerman1953) reported
@TELUSsupport Is there a complaint line one can call as I've spent a better part of my morning waiting and being shuffled around Telus Call Back. All I wanted to know was when my upgraded internet would start?
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Sarah Campden (she, her)
(@scampden) reported
from
Saanich, British Columbia
I haven't used it yet, but for those that have, is Telus Health fee based service? I think I may need an antibiotic and the thought of waiting outside a non-existent walk in clinic is awful #bcmed #yyj
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#PrayforthePlanet
(@Tjierra) reported
.@TELUS is jumping on the price gouging band wagon and charging customers an additional 1.5% for using a credit card to pay their monthly bill starting in Oct. It's bad enough we have the worst data plans in Canada they are now going to rip you off this way too @CRTCeng #Telus
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Jamie Cashin
(@va3jme) reported
I don't know who signed off on this, but what I took away from that ad is that not only does Telus not set things up for you, but it's complicated enough that you're going to need help from a techie friend.
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Angela
(@CDN_Angie081) reported
@TELUS why is your customer agreement only in French? I need an English copy
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Vanessa Mills
(@vanessasrmills) reported
@TELUS @TELUSsupport can you please help me out since your company @koodo has been having a dropped call issue for over a month now and can’t fix it or offer any sensible solution?! This is the worst service I have ever received!
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Creeping Jesus
(@SP_Mount) reported
P.S @telusmobility Erin wouldn't even agree to what @TELUS gave me 2yrs ago. Erin, in no uncertain terms, & no room for negotiation, expected me to agree to a bill that was $23.56 per month more than I already paid to sign with them again. How is this incentive? Appalling service
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Jason
(@bobdavidphone) reported
@TELUS @TELUSsupport there is a new scam. First i got a call from a 647 number about an iphone 14 with a plan for 50$ a month no up front cost. Call dropped then they called back with a spoofed telus support number. They ask for my driver license and address. I provided fake info
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Jon Lamont
(@Jon_Lamont) reported
@Mark_Goldberg @MobileSyrup It's not about pricing. Telus filed an application with the CRTC in Aug. to add credit card processing fees to bills. A decision is expected on Sep. 29. The story highlights customer frustration with Telus over the added charge (maybe because their bills are already so high)
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Ali ⚪️⚫️
(@CalcioAli) reported
@aliciakatz It’s Telus lol. Bell and Telus are the worst service I’ve ever had when I was in Canada recently. Can barely load a Google review image on their 5G LTE 🫣
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Ron Guest
(@RonGuest6) reported
@TELUSsupport I'm 1 hour and 20 min waiting for a salesperson to help fix my prepaid billing. Unacceptable. No sign that that anyone will pickup soon, no callback offer horrible service and not the first time my phone stopped working without notice due to TELUS billing issue
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Desjaray
(@Desjaray1) reported
@TELUSsupport Why have I only had 1 bar of service for months, same with everyone I know on Telus’s Server.. I have always loved Telus but I pay over $100 a month and my service is extremely slow and phone calls are cutting out.. so frustrating! #telusserviceissues #iPhone13Pro
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Beelzebubba
(@BeelzebubbaESQ) reported
@TELUS why do you ******** still knock on peoples doors? Can you think of any other company that does that? Rude.
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amiletic
(@amiletic2) reported
@TELUSsupport Telus is changing upfront for service. Now, they want to charge or credit card payment. We'll cancel.
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Ben Rama
(@BenRamaMusic) reported
@apukwa @fanCRTCProfling Lol what a ******* stupid company. Hey @TELUS you ******* suck.
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TELUS Support
(@TELUSsupport) reported
@JLHgarden Hi there- to confirm, you wish to cancel a phone number from a TELUS Mobility account?
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What name?
(@whackedgaming) reported
@TELUSsupport Did not even get that far as soon as I said I wanted to buy the phone out right and keep my current Telus plan I was told they wont sell to me, Only way they will is if I do a 2 year contract. 20 years with Telus this is my first issue with the company.
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Tyler Allan
(@tylertalking) reported
@TELUS @TELUSsupport YO! I'll be calling in the morning to cancel Internet and Mobile with you. Time to go local with a different ISP and I guess @FreedomMobile ?
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alexishomes
(@AlexisHomes) reported
Hey @TELUS @TELUSsupport You accept use of credit cards as a convenience for your customers - it’s not convenient when u turn around and charge us for a service that is supposed to be free. Its Pathetic & Greedy. Time for a switch? #WTHareYouThinking #NotTheOnlyProviderInTown
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cinnamonbun
(@bikerman1953) reported
@TELUSsupport I talked to Telus Support three times this morning and my issue hasn't been resolved. Just got pushed to Telus customer care and waiting. All I wanted to know is when my new upgraded internet package will kick in. is this what we can expect in terms of telus service?
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Jamie Cashin
(@va3jme) reported
I just saw an absolutely terrible commercial for @telus home connected services. It basically shows these two young people and as they're walking away from the house the second person says "aren't you glad I set that up for you"
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Braunson Yager
(@braunshizzle) reported
@TELUSsupport I'm not able to login to my account, when it says to use my Telus app for a code, the code area just says "... we couldn't retrieve your codes, try again." yet never works.
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anyanka~decides on felony or ice cream in the car
(@quitabunnies) reported
Damn near 3 hours on hold with @TELUS would like like my paycheque now.
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TELUS Support
(@TELUSsupport) reported
@erimegsmom If your network mode is on Automatic, the phone will pick up signal from an US carrier, if it's stronger than TELUS network, when leaving close to the US border or travelling close. The only way to avoid this is to set up the network mode to Manual and choose TELUS.