Telus Outage Report
Why is my Telus service not working?
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
February 11: Problems at Telus
Telus is having issues since 09:00 AM EST. Are you also affected? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (48%)
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Phone (28%)
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Wi-fi (10%)
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TV (6%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Vancouver, Coquitlam, North York, Victoria, Nanaimo, Salmon Arm, Langley, Rapide-Danseur, Edmonton, Calgary, Spruce Grove, Fredericton, North Vancouver, Surrey and Montréal.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Internet | |
| Vancouver |
Internet | |
| Coquitlam |
Internet | |
| North York |
Total Blackout | |
| Victoria |
Phone | |
| Nanaimo |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Terry Robinson
(@TerryRo68000655) reported
@Telus Once again you've lied about how much I'll be paying for your service, under the guise of a "contract". You're liars at best and a breath away from criminal at best. Yeah, it doesn't get any worse. #shysters
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Nahhh
(@thesquishlife) reported
@TELUS seriously? Did your mother drop@you on your head and then seek out virtual care when you were just a baby? How has it taken nearly half an hour to fix a problem you yourselves created?
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Terry Robinson
(@TerryRo68000655) reported
@bradridler Good luck getting good service out of @Telus.
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hitthepost
(@hitthepost) reported
Telus has been at my house all day installing fibre optic and the guy keeps telling me the only solution is to run a cable across my living room and up the wall to the tv. There are other solutions that might not fit your schedule. Let’s find one that works.
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Gyrox39
(@Gyrox39) reported
I spoke to 3 different agents to try to rectify one business account issue. The only enjoyable part of the 1 hour process was the rooster! #Telus
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Bret Taylor
(@BretInVancouver) reported
Telus just sent me an email promoting their home phone / landline service. I don't even know what to say.
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⁉️Dinga 🇨🇦 😷
(@Dinga555) reported
@GlobalBC @lululemon @TELUS Better than a toll. Let big business get advertising exposure in a different way yet help fund infrastructure.
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Joachim Achtzehnter
(@j18ter) reported
@TELUSsupport Where do I report a broken overhead cable that's down on the ground in Richmond? Not sure if belongs to Telus or Shaw or both. Broke during the wind storm last night. Tried calling support, but only get endless meaningless questions from a robot.
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Wendellmom..CDN.Liberal damn proud! Human/Cat mom.
(@wendellmom) reported
@DougAlder Better send me a survey! I have a month to decide if I want to keep the service or go to Telus. Shaw is trying to offer the better deal.
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Anton
(@drcru) reported
@TELUSsupport I may have tweeted to soon. Told Telus support just called to schedule a repair tomorrow. Thanks to the CSR named May
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Chris Myers
(@MyersYEG) reported
@TELUS sent us equipment without authorization and took money from our account for a service we never asked for (theft in my books). Now they expect US to ship the unwanted equipment before we get a refund. @Shawhelp, expect a call from us tomorrow.
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Ankur Patel
(@pintutpatel) reported
@TELUS You guys are taking about 5G, but plans for home internet your are selling that’s are wrong satisfaction to costumer, I pay for 1gb internet and getting only 500Mbps connecting my device with Wifi and with Wired LAN code both way getting same speed, No support from Telus till now
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Kyle Gordon
(@Kyle_Gordon20) reported
@TELUS you have the worst ******* customer service ever, and just bleed every ******* dollar from people.
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karen reigh
(@karenkalireigh) reported
Two+ weeks w/o internet, at *least* nine different customer service reps, two “I swear I’ll call you back tomorrow with an answer” that never happened, & today 1h20min mostly on hold to finally be told “sorry, service isn’t available at your house”. Thanks @TELUS @TELUSsupport.
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Chris Myers
(@MyersYEG) reported
@TELUS sent us equipment without authorization and took money from our account for a service we never asked for (theft in my books). Now they expect US to ship the unwanted equipment before we get a refund. So long! Hello @Shawhelp
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neola oleta
(@Oletaje) reported
@TELUS can someone call me please. I am out of the country and wasting my minutes trying to get a hold of someone. Telus phone not working. It’s been weeks trying to get in contact. DM for phone number.
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𝙛𝙪𝙘𝙠 𝙤𝙛𝙛.
(@_homogay) reported
ive been given the runaround by telus like 4 times trying to get my internet swapped over and every time i call i spend an hour on the phone and they say theres an issue and they’ll investigate and call me back and never do
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Himanshu Khetarpal
(@Himanshu_Khtrpl) reported
@TELUSsupport I am so impressed and amused by the fact that @TELUS being such a big organisation spread across canada has such a horrible support service. I am have you guys yourself tried using your chat support? I highly recommend you try it.
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Terry Robinson
(@TerryRo68000655) reported
@MommyZad Every Telus subscriber deserves better. They serve their shareholders, not their customers. They deliver money, not service and their business ethics are a breath away from fraud. Contact your MP and complain about these shysters.
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FartingDuck
(@FartingDuck) reported
Just got a call from Rock @TELUS ,,, Did you hang up on me or was the call dropped? (Perfect example of **** service)
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Doug
(@DKCKingston) reported
@RealAndyLeeShow Mr. Charest you got Huawei 5G in Telus Nationwide-Health Canada used Telus network to collect all of our Cell #'s. Simple Question: What else did they collect? Our email address's-address books? Cloud storage? Document files? You need to fully disclose what was collected!
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MARE
(@JOYfulMare) reported
@TELUSsupport My name is Marilyn. Issue resolved after a manager phoned me. Please ensure TELUS’s employees are properly trained. Initially spent 45 minutes of my time with an inept CS employee.
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Chris Myers
(@MyersYEG) reported
@TELUS sent us equipment without authorization and took money from our account for a service we@never asked for (theft in my books). Now they expect US to ship the unwanted equipment before we get a refund. @Shawhelp, expect a call from us tomorrow.
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Mollie Holmberg
(@OctoQueenPhD) reported
@TELUS making sure I will absolutely never buy internet from them with the aggressive door-to-door marketing & will tell friends to steer clear 🙃 Wow. Twice in one evening, same salesperson. Refused to take no for an answer. Hard, hard pass.
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ChrisPBrinks
(@Chrispbrinks) reported
@SaigonTheGod @MJosling53 We freely use our internet & hit 900GB to 1TB per month, streaming HD Netflix/Disney, my work from home needs, daughter's online kindergarten, playing music for my toddler. Plus my phone is using Telus' phone over WiFi since cell coverage here is garbage. It's easy to exceed 200.
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Doug
(@DKCKingston) reported
@JacquiDelaney Mr. Charest you got Huawei 5G in Telus Nationwide-Health Canada used Telus network to collect all of our Cell #'s. Simple Question: What else did they collect? Our email address's-address books? Cloud storage? Document files? You need to fully disclose what was collected!
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Ankur Patel
(@pintutpatel) reported
@TELUSsupport Your Tech team has did all step and they are saying this is good you’re getting 500Mbps. Manes I have to pay for 1GB and gets 500Mbps that what they’re saying. This is support Telus giving the solutions. This is kind of making the fool to customers and making money by Telus.
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Anton
(@drcru) reported
@TELUSsupport hi, a truck knocked down the Telus lines at my parents house and fire dept had to come out and try to prop them back up. Wires are partially up now but dangling from other cables. My dad tried to call support but was told Thursday for repair. Any chance at sooner?
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Terry Robinson
(@TerryRo68000655) reported
@CarlaBoersTSR You can bet you're paying too much for your home service too. @Telus are bloodsuckers.
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Gyrox39
(@Gyrox39) reported
During a phone conversation with @TELUS this afternoon, I hear a rooster in the background on the other line. Asked the rep if that was in fact a Rooster. "Yes. I work from home and it's very early in the morning here." Why are call service jobs being outsourced?