Telus Outage Report
Why is my Telus service not working?
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
-
Internet (44%)
-
Phone (29%)
-
Wi-fi (10%)
-
TV (7%)
-
E-mail (5%)
-
Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Sherwood Park, Edmonton, Toronto, Calgary, Saint-Georges, Purpleville, Vancouver, Prince George, Montmagny, Nanaimo, Ottawa, Richmond, Oliver, Parksville and New Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Sherwood Park |
Internet | |
| Edmonton |
Wi-fi | |
| Edmonton |
Internet | |
| Edmonton |
Internet | |
| Edmonton |
Internet | |
| Toronto |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
-
***
(@Len73605145) reported
@TELUS 2/3 I told a CSR agent our scenario, my adult kids use competitors, no problem. His response was almost a 6th grader reply, “But I bet they won’t work in other basements!” I said, I don’t care if they don’t work in other basements, I want mine to work in MY basement!
-
Alex Pantelakis
(@Alexpantelakis2) reported
@garryvalk Hey @garryvalk maybe @telus should start a radio network.
-
Ken Cunningham
(@KenCunn77721220) reported
Anyone interested in my PO saga. The Super who should have ph me 2/4 days ago phs, says, yes they sent it to Telus by mistake 8 days ago. Goods news. But it’s Cada Post, so apparently Telus is a large volume customer, so it might take a while before they give it back. Me😡
-
Courtney
(@helloimnotaduck) reported
@vicjones @TELUS I have never had anything good to say about Telus. Ever. I dislike ISPs as much as the next but Telus is the worst.
-
David J Foley
(@Miradart) reported
@TELUSsupport I am desperately trying to help you guys salvage your reputation here. But I get crickets? As an update, just got another 8 spams just today. Telus used to only allow 'maybe' that many a year. Is Telus now unable to forward spam reports to Google for followup?
-
Victoria Jones
(@vicjones) reported
What is the point of paying for @TELUS fibre optic if my internet is constantly unstable?
-
Mean Mr. Gene🇨🇦
(@MeanMrGene) reported
@telus - Wow! After maxing out my 10G “unlimited” data - you really slow my phone down, making almost unusable. I think an Etcha Sketch is faster!! After almost 30yrs of being a customer - I may have to shop around in a couple months for a better alternative. #smh
-
ShakeeSnake
(@ShakeeSnake) reported
I just new wifi and it sucks more than the old one! Is it just me or does Telus and Shaw have stupid internet connections!
-
Bure’s Roller Blades
(@BuresBlades) reported
3/ We decided to go talk to Telus/Koodo. Within minutes we were offered a plan that was half the price of the #bell offer, with more Gigs and no contract. We then called bell back to cancel our plans as we weren’t under contract anymore. That’s when #bell showed their nature.
-
Ray Ingram
(@ray_ingram32) reported
@drMediaPro Telus hasn't let me down yet, I work with a guy on Virgin and he doesn't get as strong a signal as I do at work! FYI I don't trust any of them lol
-
Jay Cam
(@edmabca26) reported
@TELUS Pretty bad on Telus' part......I ordered a new phone on Feb 4th (with a 2 week shipping) and already got a monthly bill on Feb 8th. Don't even have the ****** phone yet.
-
Jason Kenny
(@Jmacco56) reported
Don’t ever get @TELUS internet. Absolute garbage, have had a technician over twice to fix it. Each time it gets worse. I will tell everyone I know to switch providers.
-
Wendalyn
(@Wendy) reported
If I turned on some dance music, the Telus Sky light show right now would help me feel like I’m back in a club... at least a little bit.
-
Tina Poole
(@tpoole00) reported
@patersonjeff I never cut ties with Shaw. Sorry you lost your job, but Shaw > Telus
-
Kyle (the ghost of Trevor)
(@playoncrutches) reported
@BuresBlades Sadly, the same thing happened when I switched from Rogers/Fido to Telus. As soon as I left, they came calling back with a much better offer. But I told them to **** off. Same as when I left Shaw internet/cable. Too little too late.
-
Jennifer Samson
(@arieswriting) reported
Have to get comm wires moved on our house. Shaw - by chat, appt done in minutes. Telus? 3 hours on hold, chat doesn't work, get human on chat that give you the same no you were on hold with. Find tech number. Turns out it's the same no. Took the entire day to get an appt set up.
-
***
(@Len73605145) reported
@TELUS 1/2 .I tell you, if Telus could just help get my cell service to work in our basement suite. Had great cell service in Saskatoon SK, move to Mission BC, I haven’t been able to make or receive a call since Aug 2019! Luckily my daughter lives upstairs so I can talk to my doctors.
-
Jay Cam
(@edmabca26) reported
@TELUSsupport Pretty bad on Telus' part......I ordered a new phone on Feb 4th (2 week shipping) and already got a monthly bill on Feb 8th. Don't even have the ****** phone yet.
-
Windy
(@GTMGQ) reported
@TylerStack @MrStache9 Bell and Telus are tied for worst, which is the only reason Shaw is first.
-
CDN Cynic
(@Cynic96104984) reported
But if you suggest that a tech needs to come out to do a hands-on inspection, @Telus will threaten you with a $50 charge if they don’t find anything wrong, which has me thinking they’re going to turn up the speed while that tech comes so they won’t find any problems. #trustissues
-
Jay Cam
(@edmabca26) reported
Pretty bad on Telus' part......I ordered a new phone on Feb 4th (2 week shipping) and already got a monthly bill on Feb 8th. Don't even have the ****** phone yet.
-
Dale Guttman
(@dale_guttman) reported
@MargaretGobert @hangarhockey @Bell Cell-went to Telus, internet and phone for my businesses went to Westman Cable (western Manitoba co-op). Service and prices far better. I live rural so Shaw Direct has been my provider since 1998 and I’m satisfied with service.
-
Mean Mr. Gene🇨🇦
(@MeanMrGene) reported
@TELUS @TELUSsupport - Wow! After maxing out my 10G “unlimited” data - you really slow my phone down, making it almost unusable. I think an Etcha Sketch is faster!! After almost 30yrs of being a customer - I may have to shop around in a couple months for a better alternative.
-
Pheenoid
(@pheenopolis) reported
I switched from @Bell to Telus for my mobile service a year ago but if I hadn't I'd be doing so now. Service is better and got a good deal. You can too.
-
Jennifer Samson
(@arieswriting) reported
So glad we are not with Telus anymore. Waiting that long for support is ridiculous. Shaw has so many ways of contact - chat, Twitter, phone - and I've never experienced waits like what Telus did today.
-
Pheenoid
(@pheenopolis) reported
@acrazedhorse @davehodge20 Just leave. If you're on a contract that means nothing. Only thing that does matter is if you owe $ on your phone. Telus will help with that depending on how much. Or at least they did for me.
-
***
(@Len73605145) reported
@TELUS Is it too much Telus? Because the way I see it, my wife and I have been paying Telus for a year and a half for zero service. Anyone else have this issue?
-
Insert name here
(@blakusta) reported
@wild_rosey @Bell_LetsTalk Koodo, they are the Telus network but half the price. Call and ask what they can offer you to switch. They might give deals or phones. They mail your sim card, easy
-
Canadagraphs
(@canadagraphs) reported
@tc_dw I will never ever give Telus my $ for personal reasons, but I always considered Bell as a "if I get frustrated with Rogers I'll go to them" company.... but I am really just disgusted with everything I've been hearing about them lately.
-
Bronc Eke
(@EkeBronc) reported
@Bell is full of ****. Pockets gov't money then fires dozens after their fake Let's Talk yearly feel-good bullshit. Cancel your account and leave Bell. @AboutRogers and @TELUS, time for a POACH BELL campaign. You'll get thousands. Bibic is an ***. #bellsucks #cdnpoli #BellMedia