Telus Outage Report
Why is my Telus service not working?
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (50%)
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Phone (26%)
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Wi-fi (9%)
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TV (7%)
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Total Blackout (5%)
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E-mail (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Grimshaw, Montmagny, Vancouver, Surrey, Calgary, Spruce Grove, Medicine Hat, Coquitlam, Brossard, Edmonton, West Kelowna, Whitby, Toronto, Burnaby and Coquitlam.
| City | Problem Type | Report Time |
|---|---|---|
 Grimshaw |
Wi-fi | |
| Montmagny |
Internet | |
| Vancouver |
Internet | |
| Surrey |
Internet | |
| Calgary |
Phone | |
| Spruce Grove |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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David
(@FalsePositive18) reported
I’ve had three techs out here. They installed a second ADSL line to compensate for the lack of signal strength. Yet I’ve been paying the same for 10 MB/s this whole time. I was promised Fibre a year ago in my neighborhood. Another promise @TELUS failed to keep.
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becca
(@vecca22) reported
from
Skidegate, British Columbia
Also I want service at my house grr, then I could at least use telus hub
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Cookie Monster's Ex
(@UrGirlSaigon) reported
@TELUS @TELUSsupport what kind of leeches are you ppl when WE’RE STILL IN APRIL, bill isn’t even one month past due yet and your harassing me talking about you’re setting for disconnection on Apr 28th?! Wtf kinda company are you?? YUCK. Plus it’s pandemic when millions lost jobs
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Patrick
(@dude_ab1ded) reported
Everybody should call their internet/ tv provider periodically and request to cancel services. On the phone with Telus right now and they’re knocking $50 of my monthly bill and increase my internet speed for free to keep me. I hate this business model.
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And Now . . . Saturdays at 10
(@clay_esq) reported
Hay @TELUS I've been trying to call your shop in Sudbury and I keep getting the automated service. Doesn't any one work anymore.
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I_am_no_one
(@Deaner_232) reported
from
Edmonton, Alberta
@nothatsyou Damn, I was hoping for much higher speeds this week. I guess I'll put up with my normal Telus 5g signal til then!
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Sam Brennand
(@SamBrennand) reported
Not sure how they managed this feat, but somehow @TELUS has made it even harder to use the @ADT customer portal. Just absolutely baffling how bad of an experience it is as a customer
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Cookie Monster's Ex
(@UrGirlSaigon) reported
As someone who has been with them SINCE 1998 so CLEARLY isn’t going anywhere, trust me when I say, do not buy cell services with @TELUS @TELUSsupport. They’re the WORST company I have ever dealt with. Your loyalty means nothing to them. You paying regularly means nothing to them.
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chris
(@CMcknight79) reported
@TELUS why is it so hard to get an install booked? Your technician never showed up and said would reschedule. Found out today that the technician actually selected cancel instead of rebook and now customer service is giving me the runaround
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Cookie Monster's Ex
(@UrGirlSaigon) reported
@TELUSsupport Canadian phone companies are leeches. Not enough competition here like in USA/Asia, so y’all mistreat customers like GARBAGE. Nah. Not taking it anymore. I’m forever done w/telus after this. Imagine being hospitalized & Telus wants to cut you off for being 2 weeks late LOL gross.
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Saren the Adventure Gecko 🦎
(@TheGeckoGuild) reported
Ok, so I decided I'm just going to cancel my current internet. If they try and give me cancellation fees I'm going to argue that they were never giving me the service I was paying for, and in an entire month couldn't resolve the issue. I ordered Telus fiber internet instead.
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Stephie Jean
(@StephieJean6) reported
@TELUS At this point I'm less concerned with my initial complaint, and think this was the worst customer service ever, and terrible representation for the company. I'm so upset by how rude he was. SMH😭😭
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Krishna
(@gunturmirchi) reported
@hotstarcanada @Hotstarusa garbage streaming service and garbage app for Android TV. Streaming match highlights happen in only 1 language. Concerns not addressed for over a month, paid subscription to see ads for Telus, Western Union, Xoom etc
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Rae Johnson
(@Charisma_Kitten) reported
@TELUSsupport I've been with telus less than a month. This is the 3rd time I've had to call in because of the terrible service. Cable and internet keeps cutting out
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Dolores Chapin
(@ChapinDolores) reported
@Rogers Can’t wait for my plan to end then I am going on the Telus Family Plan. Sick of my phone not working over 50 -70% of the time for over the last 11/2 yrs. It’s become a real safety issue for me. Too unreliable!
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Jennifer Bean
(@iammrsbean) reported
@TELUS when I make 3 service calls in 1 week, and provide my phone number and account number, how do you NOT know I have fibreoptic, every single time?!?!?!?
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Sentient Amalgamation of Shapes
(@Mindtaker_) reported
Big shout out to @TELUS . $200 a month for rural internet, no removal of data caps during a global pandemic & had to reset the modem 3 times to get through a movie that buffered 15 times in less then 2 hours. You are truly a horrible contemptible company. #telussucks #telus
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Scott
(@ScottMarcoux) reported
@OilersJohn @TELUS A digital audio cable might help? It might plug your old surround system into your tv direct?
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Keep Alberta Rolling🚙 🎥✨
(@KeepABRolling) reported
@CobraineyMedia @AlbertaCulture Currently on Telus Digital Optik Network
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garhut hitka
(@garhuthitka) reported
@dude_ab1ded My family cell plan & home internet/phone plan were outdated.I never once got a call from Telus to update. They gladly kept collecting. One day my model crapped out. The service tech that came over to fix told me to update. We were overpaying $124/month for I don’t know how long
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Sarah
(@MeowsMeoww) reported
@TELUSsupport Telus is there still and outage in Surrey? Still no Cable or internet for almost 24 hours
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ADT
(@ADT) reported
@SamBrennand Hello Sam, we're sorry to hear you're having trouble with the app. You've reached ADT US we aren't affiliated with ADT Canada @TELUS are you able to assist with this customer concern.
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Brian Hogg
(@brianhogg) reported
@TELUSsupport I signed up for Telus business, and just received a request to transfer my number to telus despite not having the sim yet or asking to do so. Called number but apparently zero support on weekends by phone. How do I cancel my account?
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Peter Nowak
(@peternowak) reported
@416ash Telus is looking pretty vulnerable. I think they should just get out of retail telecom and become a network-owning company focusing on its various new initiatives.
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shenAndygans
(@shenandygans) reported
Anywhere else in the world get screwed over for cell service the way we do in Canada by @Bell_Support @TELUS and @RogersHelps ? Approx. $90-100 for the calling plan alone. The Samsung Fold is either $40 a month & give it back after 2 yrs or pay $750 OR pay $90 a month for 2 yrs.
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Posh Spice
(@notquiche) reported
“My first phone was a Gray Telus flip phone and you could literally ****, piss, throwing it at a wall, and shoot a gun at it and you can still open it up and make a call”
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Cookie Monster's Ex
(@UrGirlSaigon) reported
Never seen WORSE company than @TELUS @TELUSsupport in my LIFE. I been wit these ppl since 1998 & it was clearnet. My bill due first week of April but I was in hospital having emergency surgery so me/newborn WOULDN’T DIE!! Yet Telus keeps harassing me! Isn’t even month past due!
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Nim Kaur
(@MapleBrownie) reported
Like in this day and age of customer service, @telus you're doing a horrible job at winning ppl over. Any more screw ups and I'm taking my business to @ShawInfo
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Elisa Newton
(@ElisaNewt) reported
@TELUS what is going on!! Can never get through to sort out home phone. Was on hold for 45min only to be disconnected!!! Maybe time to change??
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Emphamy
(@Emphamyy) reported
What has been going on with @TELUS internet lately? It’s way too unstable for gaming, and struggles to maintain a ping below 300. When my hobbies rely solely on a decent connection, it’s hard to do anything with it.