Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (46%)
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Phone (28%)
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Wi-fi (10%)
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TV (7%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Surrey, Vancouver, Calgary, New Hamburg, Victoria, Bonnyville, Birtle, Langley, Sidney, Nelson, Kitchener, Kamloops, Toronto, Burlington and Courtenay.
| City | Problem Type | Report Time |
|---|---|---|
 North York |
Phone | |
| Surrey |
TV | |
| Vancouver |
Internet | |
| Calgary |
Internet | |
| Vancouver |
Internet | |
| Calgary |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Scott
(@ScottMarcoux) reported
@OilersJohn @TELUS A digital audio cable might help? It might plug your old surround system into your tv direct?
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Sentient Amalgamation of Shapes
(@Mindtaker_) reported
Big shout out to @TELUS . $200 a month for rural internet, no removal of data caps during a global pandemic & had to reset the modem 3 times to get through a movie that buffered 15 times in less then 2 hours. You are truly a horrible contemptible company. #telussucks #telus
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Stephie Jean
(@StephieJean6) reported
@TELUS At this point I'm less concerned with my initial complaint, and think this was the worst customer service ever, and terrible representation for the company. I'm so upset by how rude he was. SMH😭😭
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Charles Wagen
(@CharlesWagen) reported
@cbcnewsbc @ItsBCJim This is a telus pysop blaming an innocent beaver for their outage caused by their experimental, and controversial, bit torrent limiters. The only thing being chewed is my *** with this overage fees from Telus!
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Jennifer Bean
(@iammrsbean) reported
@TELUS when I make 3 service calls in 1 week, and provide my phone number and account number, how do you NOT know I have fibreoptic, every single time?!?!?!?
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JS/GMS/TDO - Laharl
(@SpaceMutiny) reported
Bell is total ****, Rogers is like being an a relationship with Chris Brown (yea I said it and I was with them for 6 years when I started to **** with mobiles), Telus would be the best out of the three but come off as quite high priced regardless then what people should be paying
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David
(@FalsePositive18) reported
I’ve had three techs out here. They installed a second ADSL line to compensate for the lack of signal strength. Yet I’ve been paying the same for 10 MB/s this whole time. I was promised Fibre a year ago in my neighborhood. Another promise @TELUS failed to keep.
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Dolores Chapin
(@ChapinDolores) reported
@Rogers Can’t wait for my plan to end then I am going on the Telus Family Plan. Sick of my phone not working over 50 -70% of the time for over the last 11/2 yrs. It’s become a real safety issue for me. Too unreliable!
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I_am_no_one
(@Deaner_232) reported
from
Edmonton, Alberta
@nothatsyou Damn, I was hoping for much higher speeds this week. I guess I'll put up with my normal Telus 5g signal til then!
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shenAndygans
(@shenandygans) reported
Anywhere else in the world get screwed over for cell service the way we do in Canada by @Bell_Support @TELUS and @RogersHelps ? Approx. $90-100 for the calling plan alone. The Samsung Fold is either $40 a month & give it back after 2 yrs or pay $750 OR pay $90 a month for 2 yrs.
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chris
(@CMcknight79) reported
@TELUS why is it so hard to get an install booked? Your technician never showed up and said would reschedule. Found out today that the technician actually selected cancel instead of rebook and now customer service is giving me the runaround
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Sam Brennand
(@SamBrennand) reported
Not sure how they managed this feat, but somehow @TELUS has made it even harder to use the @ADT customer portal. Just absolutely baffling how bad of an experience it is as a customer
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And Now . . . Saturdays at 10
(@clay_esq) reported
Hay @TELUS I've been trying to call your shop in Sudbury and I keep getting the automated service. Doesn't any one work anymore.
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ADT
(@ADT) reported
@SamBrennand Hello Sam, we're sorry to hear you're having trouble with the app. You've reached ADT US we aren't affiliated with ADT Canada @TELUS are you able to assist with this customer concern.
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Cookie Monster's Ex
(@UrGirlSaigon) reported
As someone who has been with them SINCE 1998 so CLEARLY isn’t going anywhere, trust me when I say, do not buy cell services with @TELUS @TELUSsupport. They’re the WORST company I have ever dealt with. Your loyalty means nothing to them. You paying regularly means nothing to them.
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CJDC-TV News
(@cjdctv) reported
Beavers takes down internet in Tumbler Ridge About 900 customers are experiencing disruptions to internet, TV, and mobile services after beavers chewed through a fibre cable causing extensive damage. Telus anticipates service will be restored by Sunday evening. #PeaceRegion
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Elisa Newton
(@ElisaNewt) reported
@TELUS what is going on!! Can never get through to sort out home phone. Was on hold for 45min only to be disconnected!!! Maybe time to change??
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Sentient Amalgamation of Shapes
(@Mindtaker_) reported
Took the advice from @TELUS to call about my horrible internet for the 4th time. Went through all the tips & tricks. Speed before. 16 MBS (Wow 1999) Speed after their help. 10 MBS Thanks for making it worse and wasting my time, at least you are making another "report". #telus
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garhut hitka
(@garhuthitka) reported
@dude_ab1ded My family cell plan & home internet/phone plan were outdated.I never once got a call from Telus to update. They gladly kept collecting. One day my model crapped out. The service tech that came over to fix told me to update. We were overpaying $124/month for I don’t know how long
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Simon Windmuller
(@saimon7777) reported
No power in Evanston/Livingston/Carrington since 5am. Not having wifi reminds me of how bad cell service from @telus and @bell is in the area. @ENMAX #calgary
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Peter Nowak
(@peternowak) reported
@416ash Telus is looking pretty vulnerable. I think they should just get out of retail telecom and become a network-owning company focusing on its various new initiatives.
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Saren the Adventure Gecko 🦎
(@TheGeckoGuild) reported
Ok, so I decided I'm just going to cancel my current internet. If they try and give me cancellation fees I'm going to argue that they were never giving me the service I was paying for, and in an entire month couldn't resolve the issue. I ordered Telus fiber internet instead.
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Chevy
(@Southside416) reported
My 5G been 3G’ing lately, fix up @telus
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Cookie Monster's Ex
(@UrGirlSaigon) reported
@TELUSsupport Canadian phone companies are leeches. Not enough competition here like in USA/Asia, so y’all mistreat customers like GARBAGE. Nah. Not taking it anymore. I’m forever done w/telus after this. Imagine being hospitalized & Telus wants to cut you off for being 2 weeks late LOL gross.
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Patrick
(@dude_ab1ded) reported
Everybody should call their internet/ tv provider periodically and request to cancel services. On the phone with Telus right now and they’re knocking $50 of my monthly bill and increase my internet speed for free to keep me. I hate this business model.
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Keep Alberta Rolling🚙 🎥✨
(@KeepABRolling) reported
@CobraineyMedia @AlbertaCulture Currently on Telus Digital Optik Network
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Krishna
(@gunturmirchi) reported
@hotstarcanada @Hotstarusa garbage streaming service and garbage app for Android TV. Streaming match highlights happen in only 1 language. Concerns not addressed for over a month, paid subscription to see ads for Telus, Western Union, Xoom etc
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Nim Kaur
(@MapleBrownie) reported
Like in this day and age of customer service, @telus you're doing a horrible job at winning ppl over. Any more screw ups and I'm taking my business to @ShawInfo
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Rae Johnson
(@Charisma_Kitten) reported
@TELUSsupport I've been with telus less than a month. This is the 3rd time I've had to call in because of the terrible service. Cable and internet keeps cutting out
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Emphamy
(@Emphamyy) reported
What has been going on with @TELUS internet lately? It’s way too unstable for gaming, and struggles to maintain a ping below 300. When my hobbies rely solely on a decent connection, it’s hard to do anything with it.