Telus Outage Report
Why is my Telus service not working?
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (45%)
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Phone (29%)
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Wi-fi (10%)
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TV (6%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Toronto, Edmonton, Morinville, Montréal, Surrey, Vancouver, Calgary, Ucluelet, Victoria, Leduc, Medicine Hat, Courtenay, Hornby Island, Richmond and Stony Plain.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Edmonton |
Internet | |
| Morinville |
Phone | |
| Montréal |
Internet | |
| Surrey |
||
| Vancouver |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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MeliJeanette
(@MeliJeanette) reported
Wtf is going on with @TELUS !!! @TELUSsupport anyone else’s service down???
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aimee🌻
(@aimee93xx) reported
anyone in @TELUS just lose all service?
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caprice 🌙
(@mintimidation) reported
Is anyone else having issues with Telus rn??? My service is totally gone and can’t come back......
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jae❄️
(@Jaebrdns) reported
did Telus just eat ****
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Courtney willett
(@courtney_xo95) reported
@TELUS my service is down!!! What’s going on?? @TELUSsupport
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Mcp
(@MCP_82) reported
@TELUSsupport Are you having a network issue? Two telus phones in the house are unable to make or receive phone calls - GTA Area
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Evie
(@EvieNightstar) reported
from
Edmonton, Alberta
@TinDizzy Telus just isn’t good in really old buildings. We switched to Shaw and have zero issues now.
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Jen Maynard
(@novkalwen) reported
No cell signal in west Toronto - what’s going on?? @TELUS @TELUSsupport
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Ivanos'
(@chopstix21) reported
@TELUSsupport is there any outage anywhere in the Niagara region with your cellular service? Just getting no service for any of our Telus phones but surprisingly there’s service with @Bell @Bell_Support.
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oatmeal influencer
(@acechhh) reported
the entire telus network is out at first i assumed i was just a loser
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Perc Angle
(@JHood03) reported
Anyone on Telus? Anyone don’t have service? Can’t make calls or texts?
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Justin Fleming
(@Justin1Fleming) reported
@TELUS wtf I have to use my damn crappy @cogeco wifi now !! What’s goin onnn ? - Burlington
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Rochelle Strauss
(@rochellestrauss) reported
@TELUSsupport @TELUS Is service down? We have no cell service on any of our phones.
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🏌️👀🤦♂️
(@fmj_19) reported
@TELUSsupport @TELUS are your services interrupted. No cell service. No calls or internet. Using wifi.
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therealbigzee
(@therealbigzee2) reported
@TELUSsupport @TELUS service down in Toronto?! Just disappeared out of no where and can’t even access the app.
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Sean Thomas
(@seanNDV) reported
@TELUSsupport hi im having issues with my telus connection is says “no service”
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merz
(@mashleylaurente) reported
lmaooo so is anyone else having issues with the telus network rn because its being dog **** right now
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dnr
(@dnrfordj) reported
sooo Telus is down lol @TELUS
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how27udo@gmail.com
(@how27udo) reported
@TELUSsupport Telus service is currently experiencing an outage. I'm in Toronto. Anyone else experiencing this?
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MEL GENERICO 🦹🏽♀️ /BLM/
(@Melbroxo) reported
Anyone else having issues with service from Telus?
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Elizabeth Bañuelos
(@lizzybanuelos) reported
@TELUSsupport is TELUS down in southwestern Ontario? Keeps reading “no service” on all our phones.
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Perc Angle
(@JHood03) reported
Who’s on @TELUS ? Any issues not making calls or texts?
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Kutzki
(@fynecraft) reported
@TELUSsupport @TELUS I live in Vaughan. 0 cell service or reception. Happened within the last 10 minutes. No idea what's happening. Please fix it
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Todd
(@robbins1017) reported
Telus down again?
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FarmerJer
(@FarmerJer) reported
@TELUS is service down in Hamilton Ontario for mobile?
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Al
(@alihugginss) reported
Anyone else with @TELUS just randomly lose service?!?!
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brandon
(@brandonexplore) reported
@TELUSsupport Is there something happening with Telus?? I don’t have service and cannot call anyone, and others I know who have Telus are having the same issues??
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Becky W
(@Becky_is_fantas) reported
Never should have switched to #telus for phone. The service is always down and incredibly frustrating work many dropped calls. And the outage map on their site never shows outages!! #regret #poorservice
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Karl Gingerich
(@kgingeri) reported
@telus is there a problem with service in southern Ontario?!
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tru.
(@Dvnier) reported
@JHood03 @TELUS it’s down for some ppl