Telus

Telus Outage

Is Telus having an outage right now?

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

 No problems detected at Telus

Telus problems in the last 24 hours

Telus Outage Chart 09/19/2020 14:10

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems:

  • Internet 52.83% Internet
  • Phone 20.13% Phone
  • Wi-fi 7.86% Wi-fi
  • TV 7.23% TV
  • E-mail 6.60% E-mail
  • Total Blackout 5.35% Total Blackout

Telus Outage Map

The most recent outage reports and issues originated from Lake Country, Burnaby, Peace River, Vancouver, Edmonton, Grenfell, Surrey, Victoria, Langley, Havre-Saint-Pierre, Okotoks, Kelowna, Montréal, Calgary and Anmore.

CanadaLake Country Phone
CanadaBurnaby Internet
CanadaPeace River TV
CanadaVancouver Internet
CanadaBurnaby Internet
CanadaEdmonton Internet

Telus Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Telus Issues Reports

Latest outage, problems and issue reports in social media:
  • SupervillainDad Acolyte (@SupervillainDad) reported

    God damn ******* Telus will **** your wallet every month! It's always something new with these ********. Well I'm done playing games. Account cancelled. 10 years of suffering is over. Never again.

  • guist_pat Pat Guist (@guist_pat) reported

    Major fail @TELUS @TELUSsupport they make a huge error a month ago. 4 phone calls to #CustomerService 2 online chats. Many wasted hours I’ll never get back. I’ve been waiting 2 weeks for a “Supervisor” to call nothing 🤬

  • SaboCadabro Sabo Cadabro (@SaboCadabro) reported

    @TELUSsupport @TELUS for the sixth time this calendar year my internet has stopped working upstairs. I submitted a complaint and ppl just emailed to say it’s closed without even responding. If you can’t provide service that works stop charging me.

  • fierah Fierah (@fierah) reported

    @realpeachx @TELUS Compare plans at other companies and ask if they can match. The front-end generally doesn’t have authority to make those changes so ask to be transferred to the customer retention department.

  • GDagopioso Gio (@GDagopioso) reported

    @TELUS can you make our internet better please. It's actually bad

  • williamuregan Bill Regan (@williamuregan) reported

    @TELUSsupport @TELUS Restarted my phone and service is working, sorry for any inconvenience

  • Uhtred____ Uhtred (@Uhtred____) reported

    @Justin__C98 @SShroud07 Ik but ethernets even better with wifi 6 is what im saying I have Telus purefibre 1000mbps up and down i can get more of that bandwith and more consistently thro my ethernet cable on PS5 with wifi 6

  • williamuregan Bill Regan (@williamuregan) reported

    @TELUSsupport @TELUS cell service is off in winnipeg, St James-Assiniboia (booth)area, don't know why cause my netgear to data network is operating, using this to contact you

  • williamuregan Bill Regan (@williamuregan) reported

    @TELUS cell service is off in winnipeg, St James-Assiniboia (booth)area, don't know why cause my nether to data network is operating, using this to contact you

  • ConnorSandberg Sadberg (@ConnorSandberg) reported

    @KaitlynSteele @TELUS Shaw sucks *** it’s a trap

  • CannaHeals The Wellness Plant 🇨🇦 wwg1wga🇺🇸 (@CannaHeals) reported

    @TELUS Nope you don’t give a dam. We’ve tried since Jan 1 to get a tower fixed in the remote are 1st excuse snow ,2nd fake virus now 9 months later nothing no calls. But you expect full payment for crap service

  • _sir Jeff Rodier (@_sir) reported

    Hey @Shawhelp why is it so hard to get even half decent customer service with you? In the times weve tried i coulda had a Telus box delivered

  • edmontonfarmer Andy (@edmontonfarmer) reported

    @WardToma @TELUS WTF from you?? This is some kind of serious **** to get a WTF from Toma. You do know WTF doesn’t stand for wednesday Thursday Friday?

  • jtpickell Jeff Pickell (@jtpickell) reported

    @lethpolice I beilve this kid asked a co-worker and I for a smoke on Monday behind the telus building. He was sitting behind some garbage cans for awhile doing something across the alley way. I remember because he seemed so young and short.

  • tonymooncom tonymoon (@tonymooncom) reported

    @Fidomobile so I cannot get hold of anyone at Fido about the increase in my bill so I asked in the community and was directed to post here. Every two years it’s a yo yo effect between Fido and Telus I keep switching as there is no customer loyalty any more.

  • dshory David Shory (@dshory) reported

    @TELUSsupport I have been on the phone for OVER A AN HOUR. Nica has been the most unhelpful agent I’ve ever dealt with. Too bad I just signed up for security and a new cell phone. I’m done with Telus - time to cancel.

  • uniondesign David Lewis (@uniondesign) reported

    Was considering getting the Cellular Apple Watch this time but @koodo doesn’t support it. I pay $55/mo w/ 4GB data (I only use maybe half that). I’d have to switch to Telus for Apple Watch. So I checked it out. Cheapest plan is $75/month?!?! HOLY ****! PEOPLE PAY THIS?!?! 😱

  • margordomr Gordon Martin (@margordomr) reported

    @willowtv Hi, This is Gordon from Canada and I just subscribed to your monthly service to watch IPL 2020 on my phone. I am getting a feeling that IPL 2020 will only be telecasted through TV providers like Bell, Telus, etc. Please can you confirm?

  • MurrayCrawford5 Murray Crawford (@MurrayCrawford5) reported

    Hello @TELUSsupport just had a contractor here to look at a problem that showed up in July. I've talked to tech support several times including an epic 3 hrs yesterday. According to the contractor it turns out problem was a firmware upgrade in the Telus 4k box (in July) that

  • roddissimo Matthew Roddis (@roddissimo) reported

    So is the debate around using @Telus or @Shaw for home internet service really just a question of whether I want to be eaten by sharks while I’m drowning or orca whales?

  • MurrayCrawford5 Murray Crawford (@MurrayCrawford5) reported

    Hello @TELUSsupport just had a contractor here to look at a problem that showed up in July. I've talked to tech support several times including an epic 3 hrs yesterday. I had a service call today and turns out problem was a firmware upgrade in the Telus 4k box that caused the

  • KaitlynSteele kait (@KaitlynSteele) reported

    @fattypattyCEO @TELUS Like damn even if ur bad don’t admit it that’s a new low

  • KaitlynSteele kait (@KaitlynSteele) reported

    literally just had a @TELUS rep tell me to cancel my plan and go to Shaw because they couldn’t find a solution. HAHA impeccable customer service BYE

  • barryjcooke1 Barry Cooke, M.Sc, Ph.D (@barryjcooke1) reported

    @vankayak I downloaded the app today. It has none of the downsides of the private sector crap from Apple or Telus, where your data disappears in Ali Baba's cloud.

  • kathica63 Kathy B (@kathica63) reported

    @TELUS I’ve been on hold for over an hour for a business issue. I would actually like to get work done instead of being on hold. Without any updates

  • RaysAlGhul chilleena (@RaysAlGhul) reported

    @TELUS Eat **** telus

  • Tiredof08854843 Rose (@Tiredof08854843) reported

    @Saranjam3 @MehrsaBaradaran I have heard education is Only for chosen ones in Iran.. that is how they controll folks.. my telus sale rep is from Iran studying science here In Canada. He said he can never go home and see his family again.sacrifices For education and wanting to help the planet.

  • niallcarvill92 Niall Carvill (@niallcarvill92) reported

    @TELUS is an absolute joke of a company. Customer support couldn’t be worse. #imout

  • alexj2506 AJ (@alexj2506) reported

    @TELUS hi, recently we had to update our internet modem because it would constantly cut out while saying we had connection. And now we just installed this new one a week ago and it continues to say “no internet connection” while we have University courses online...

  • WardToma Ward Toma (@WardToma) reported

    WTF @TELUS my supposed high speed internet won’t even connect to a connection speed test url it’s so bad? who cut the cables?