Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (54%)
• Phone (22%)
• Total Blackout (8%)
• Wi-fi (8%)
• E-mail (4%)
• TV (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Vancouver, Nanaimo, Grande Prairie, North Vancouver, Montmagny, Calgary, Winnipeg, Surrey, Edmonton, L'Épiphanie, Duncan, Guelph, Brampton, Mississauga, and Montréal.

City	Problem Type	Report Time
Vancouver	Internet	4 hours ago
Nanaimo	Internet	12 hours ago
Grande Prairie	Internet	15 hours ago
North Vancouver	Wi-fi	16 hours ago
Montmagny	Internet	2 days ago
Grande Prairie	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Twitchy Humorist Grit (@TwitchyGrit) reported 8 minutes ago

  @TELUS @mmabrey1 We need a supervisor or a senior technician to look into our specific line immediately and resolve this. Who is going to take ownership of this ticket and fix our connection?

• 
  Stanton (@StantonsLab) reported 13 minutes ago

  @DarrenJMoots I posted on my old account that I was selling telus at 20 in January Mty why has been a real dog but it's very short sightedness They're closing down all their crap businesses basically Papa Murphy's and they're going to come out way better Short-term pain long-term gain It's a huge holding of mine like top 10

• 
  Greg Richards (@Greg_richards12) reported 13 minutes ago

  @RSHFarms @TELUS @TELUSsupport Exactly why we switched to rogers, not perfect service but a fraction of the price and I'm not dropping calls everywhere I go. I Can actually have a conversation through Eberts

• 
  Jay (@zerofilterworld) reported 14 minutes ago

  @TELUSsupport I live in Ajax, Ontario and work from home. My Telus home internet has been down since early morning today. I have restarted modem multiple times. When i try to call support it's 1 hour wait time. Its ridiculous.

• 
  Jason Boring (@JasonBoring99) reported 15 minutes ago

  @JustMeJamie64 @Rogers Telus is just as bad plus most of their technicians are from India, completely useless and no troubleshooting skills

• 
  Brian 🇨🇦 🇺🇸 (@meinherz7777) reported 17 minutes ago

  @Frid45 Yea buy some Canadian Tire? Or if you're able buy Bombardier Challenger Jet. Support Cameco by getting your very own ton of Uranium. Better yet sign up for a 2 year cell plan with Telus, wont work in Europe but who cares if it means helping 'elbows up' idiots with their ridiculous virtuous posts

• 
  Stephen (@prairieoceanboy) reported 26 minutes ago

  @bruce_mcgonigal @bcndp YUP I have had same & did reach out to find out "who" has authority to use system & the emergency coordinator after some pushing sort of admitted besides keystone copsxHe suggested RICHMOND ndp mla So I called Crickets I will call Telus to see "who" they would allow

• 
  Darkchachan (@Darkchachan17) reported 27 minutes ago

  @TELUS Nobody gave me an asset calling, and the support team in the app is really slow, I did had an answer but I’m not happy with the service attention.

• 
  RemotePro (@remotepro_co) reported 27 minutes ago

  🚨 New Remote Customer Support Jobs Discover top roles at Goodville Mutual Casualty Company, ParentSquare, TELUS Agriculture & Consumer Goods, Stratus, Clarity Partners LLC, and Inspectorio 👇

• 
  Sandilou2u (@sandilou2u) reported 28 minutes ago

  Still unsatisfied @TELUS . It's taken over a year to resolve a billing issue. I call, they credit. They reset my plan to cancel this issue. Still seeing "additional email". Support's key line: I understand your frustration. I've heard it so often, I know it's part of training.

• 
  Dave Groeneweg (@GroenewegDave) reported 32 minutes ago

  @RSHFarms @TELUS @TELUSsupport You have cell service? Telus is absolute garbage around here

• 
  Lewa of Lewahairs (@iwalewa_x) reported 33 minutes ago

  @simsimmaaz @mamaasquishy What provider? Switched from Telus to Rogers. But their service is so pooooooorrrr

• 
  Diversity Workshop, CCIP™ 🔨 (@minnysan) reported 33 minutes ago

  @EPCOR Why? Are you going to repair my telephone line now? Telus is already on it. I told them to send the bill to you. Your garbage trucks are constantly hitting lower telephone/cable lines in the alley when dumping carts. I see it all the time. I'm positive this isn't the first time

• 
  Hugo Pinheiro (@KintaCollective) reported 35 minutes ago

  @PsyopAnime Nah....just finally waking up and realizing that it has potential ( still lots to fix though like all the existing company monopolies ie: Bell , Rogers, telus etc )

• 
  Kurt Rowland (@ruhbarb19) reported 36 minutes ago

  @FringedCanuck @Starlink Interesting as I had Starlink for several years and never an issue. Telus ran fiber optic out past our place and offered a great price.. so we sucked in and got hooked up. We have been having issues with it cutting in and out the past few days. Strange coincidence

• 
  Ten Zowie (@TenZowie) reported 42 minutes ago

  @JFN1971 @MichaelVSmith7 @MarkJCarney I’m a Telus customer so I’m not getting price hosed by your duopoly. I can see prices are your sole motivation. That’s not the case for everyone. Thanks for the chat; good luck to you.

• 
  justistruth (@justistruth) reported 43 minutes ago

  Telus customer service in a nutshell. please jump through the hoops of inconvenience. contact us on facebook while the person is on X.

• 
  Dave G (@deive) reported 45 minutes ago

  @icenineleafs @araghougassian how is the reception and is there ability for wifi calling? My daughter was on Freedom last year, but had poor reception at her school, and in other places she frequents (she's a rep hockey player, lots of arenas), where Telus has been great. It's a bit more money ($37/mth) tho

• 
  R@X (@RiseN_Guard) reported 49 minutes ago

  @TELUSsupport TELUS is a MESS! Impossible to login and pay my stinkin bill!!!!!! FIX THIS ONCE AND FOR ALL

• 
  Top Dawg (@TopDawgxy) reported 49 minutes ago

  @araghougassian Yea because their data is ******* horrid, just use Telus or ur not gonna get 5G/LTE anywhere especially with Freedom

• 
  DividendBoomer (@BoomerDivvies) reported 51 minutes ago

  @TELUS $T.TO I hate your company. Truly. Been a business customer for decades just to be treated like ****. Dealing with an issue, a serious mistake on YOUR part, has been gruelling and terrible. The incompetence from your side is inexcusable. Your departments don’t talk to each other leading me to coordinate everything. Hopefully I’ll be able to file a complaint against you with regulators. And you also have a cell tower on our site for which you’re currently asking for a lease extension. That’s gonna cost you big time.

• 
  ***** Asol (@NiggaAsol) reported 52 minutes ago

  **** TELUS INTERNET SERVICE PROVIDER THEY ARE THE WORST ******* COMPANY EVER **** THEIR ******* LOCAL MONOPOLY IN ******* WESTERN ******* CANADA **** TELUS

• 
  Left Coast Leafs Podcast (@LeftCoastLeafs) reported 55 minutes ago

  The other day I had a prickly exchange with a Rogers Wireless phone rep. A couple days later I was renegotiating my Telus Optik TV terms. They dropped a ice promo on me if I switched my mobile over. In the back of my mind I was, **** Rogers man. Sign me up.

• 
  l0wk3y (@L0wk3yC) reported 56 minutes ago

  Telus doesnt hire a single Canadian customer care representative and they only operate in Canada. They profit 1.3b per year. That 1.3b could be used to employ roughly 30,000 Canadians full time for 40,000 a year, roughly another 3,000 if they fired the international employees.

• 
  Rod` (@Bugwood_Ranch) reported 58 minutes ago

  @bears_aware @VoteCanadaCom @TELUS They never even get out of their vehicle at my home even when I send my two dogs out to greet them! 😎

• 
  ⚡️₿ is Hope (@Hawkmo0n) reported 58 minutes ago

  @BoomerDivvies @TELUS Amen!! The duopoly situation that CRTC allowed with Rogers and Telus is one of the leading reasons they can get away with such horrific service.

• 
  Gregoryfan (@Gregory_SB35) reported 59 minutes ago

  Holy hell Telus ******* sucks, I just wanted to upgrade my internet and they made me feel like i wanted to gouge out my eyes :/ god they just suck, like i would rather be springlocked then go through that again :(

• 
  C Lo aka Vandal Savage (@intrikitt) reported 59 minutes ago

  @TELUS @TELUSsupport Janal from "loyalty" tells me I cannot get a credit, even though Mariam from the previous department was able to... You tell me I can't speak to a manager.. So in essence wasted my ENTIRE GOTDAMN TIME. I will be escalating this to the BBB cause this is the WORST cx experience.

• 
  Michael (The Young Buck)🧢 (@YoungBuckFarms) reported 60 minutes ago

  How often does everyone else get calls from Telus, or another phone provider? Weekly? I just don't answer anymore. I always told them, don't bother me unless you can give me the same thing I have for less $ or a better plan for the same $. And no, I don't want a new damn phone

• 
  Sersoft.corp (@Sersoft_corp) reported 1 hour ago

  @araghougassian Too bad Freedom is not available in Montreal (at least they don't ship sim cards there) I had 60 gigs for 25 bucks with Telus, but they slapped an extra 5$ on and thought they would get away with it. I lowered it to 1gb with 25gb addon + data rollover and am at 52gb currently lol