Telus Outage Report
Why is my Telus service not working?
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
March 28: Problems at Telus
Telus is having issues since 06:00 PM EST. Are you also affected? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (49%)
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Phone (23%)
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Wi-fi (12%)
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TV (7%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Spruce Grove, Edmonton, Vancouver, Calgary, Langley, Sarnia, Surrey, Sturgeon, Coquitlam, Regina, Wetaskiwin, Sooke, Nanaimo, Burnaby and Fort McMurray.
| City | Problem Type | Report Time |
|---|---|---|
 North Vancouver |
Internet | |
| Spruce Grove |
Internet | |
| Edmonton |
Wi-fi | |
| Vancouver |
Total Blackout | |
| Calgary |
Internet | |
| Edmonton |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Jacquelyn 🇺🇦
(@buoyantbabe) reported
Anyone having trouble with Telus tv?
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Paul Antonioni
(@pmayvr) reported
@RobShaw_BC @TELUSHealth Several friends have told me how they use Telus Health and are happy to use a service that is based on prevetative treatment/care. Odd that the province, that can't even deliver emergency care, would be against this. Afraid that people might stay too healthy and not need the ER?
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Bruce Shearer
(@roystonbruce) reported
@Lidsville @markroseman Spoken like someone who has a family Dr and doesn’t have to rely on FREE Telus Docs. Fix the FD problem before you kill the alternative!
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Michelle Desaulniers 🇨🇦
(@Michelledezz) reported
@MDSmokyFarmer I know it's not the same thing, but our telus hub has been absolute garbage lately. Long before the Quake of '22 though
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Synthetic Animals
(@moodyangela) reported
@JonDurnin @richardzussman Telus poached a lot of GPs BCNDP refuses to fix the pay system for GPs We have more graduates than ever before, but we can’t retain doctors with this pay system They want to hire newcomers so they can keep wages low
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MelanieSerre
(@thatmelanielynn) reported
from
Vancouver, British Columbia
@TELUS Telus’s US 🇺🇸 Healthcare has absolutely NO PLACE in Canada 🇨🇦 You SUCK Telus!!! #GetTheHellOutOfCanada #TelusSUCKS Telus Health LifePlus program, get ******** out of Canada 🇨🇦 You have NO place here! This is Canada, ai think you got your countries mixed up!
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JayDee- Currently in BNE 🇦🇺- Escaped from 🇨🇦
(@JordanD74823364) reported
@ATSoos @TELUS @TELUSsupport It's clear they have turned a page in ethical business practices. I had to cancel with this recently myself.
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Wild Bill
(@WildBil02184982) reported
@ATSoos @TELUS @TELUSsupport I shut down telus 2 months ago. Go to superstore and talk to PC mobile. I am getting a really great deal for 30 bucks a month. Just sayin. I don't work for PC. I just hate telus
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Send more heavy weapons to 🇺🇦 🔥🌁🔥
(@bcwestmind) reported
@CKNW @FixitCanada Shut Telus down.
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Terry2017
(@Terryg2017) reported
@AndreaWoo @adriandix BC’s negligence in managing the healthcare has resulted in many deaths due to no access to doctors, excessive waiting times for life saving treatments and procedures. Now they seek to prevent Telus from providing what they fail to do. How can Eby and Dix sleep at night ?
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drews book reviews
(@drewsbookreview) reported
@AnthonyLacavera @usher933 I doubt anyone can honestly define "true competitor" in any objective sense Yes we need more competition, really we only have 4 mobile providers (same number post merger) and only 2 ISP in any given market (same post merger) thats the issue Telus or shaw, rogers or shaw. Still 2
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Geanine Edith Robey
(@RobeyEdith) reported
@TELUS @koodo 2/2 And why am I not trying shoreline calls which sometimes work? Because you keep nailing us for roaming charges when we’re home on Gabriola. Also, we travel & don’t always remember to turn off roaming/network selection & get nailed but u refuse to reverse charges
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Abhishek Dey Das
(@adeydas) reported
This is my exp so far with @TELUSsupport for upgrading my business internet from 1G to 2.5G. Took two calls to get the account upgrade through. Tech came and said needs a back office fix and would get back in 2 days. 5 days later called back @TELUS again and got a new appt.
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yelbu17
(@yelbu17) reported
@ColinDMello Rogers telecommunication has the worst customer service. Waited over 4 hours to speak with someone then got a crappy package. How is Bell or Telus?
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Brian Peterson
(@LBrian2019) reported
@SoniaFurstenau @adriandix So we cancel Telus Health today. Now what? There are no family doctors. These aren’t desperate measures, they are logical responses to a failed system . The system needs a radical rethink. More money won’t solve a systemic problem
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Joe Piazza
(@LAOJoe) reported
Wow. I switched to Telus on Cyber Monday. The Canada-US 100GB 5G+ plan went down from $100 to $90 and I got some other discounts and gift cards. Now that the sale is over it went up to $125. That is a crazy 40% increase.
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JT Yo | @JT@newwest.social
(@JThompsonNW) reported
@CityNewsVAN Been waiting for this. Not gonna lie, the Copeman Clinic that @TELUS bought saved my life when no one else could or would. Yes I paid. Yes they saved my life. Yes I support the so-called two-tier healthcare. Unfollow me now, I can take it.
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Geanine Edith Robey
(@RobeyEdith) reported
.@TELUS @koodo 1/2We live 500 m. fr your #SilvaBay tower on #Gabriola & can’t use our phones without #wifi assist. Well guess what? The internet (Shaw) is down here as an underwater optic cable was damaged in Tue’s storm. I’m paying 4 service I can’t use except at ferry terminal
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Greg Taylor
(@FishFirstBC) reported
@RobShaw_BC @adriandix This is criminal. I work with an indigenous woman with 3 young children who lives in Vcr, doesn’t have a family Doctor, and whose only options are Telus health or a 6-12 hour wait in emergency. Oh yeah, what does she do with the other 2 kids while she waits?
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Lindsay Brown - @lidsville@mastodon.social
(@Lidsville) reported
@roystonbruce @markroseman I haven't had a GP for EIGHT YEARS. Privatization is not the solution, and Telus is not free!
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Moniker
(@RepZentation) reported
@Dave_Eby get Telus out of our healthcare system. Stop off loading the support of the public good to private, for profit companies These companies care about nothing but their bottom line and the next quarterly report
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BethofBC Movies 🇨🇦 🇬🇧
(@BethofBCMovies) reported
@primetimecrime It's a network. I have Telus Optik so it's on channel 143 for me.
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Chilly As Hell YYJ
(@ChillAsHellYYJ) reported
@K_elly_B I get that it sucks; Telus should be the ones that are shamed for attempting to implement tiered healthcare. Semi/private clinics charges a fee is not new but it’s just huge profile than it was previously.
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🌤️CalgaryBluesky 🇨🇦🇸🇰 mom² grandma¹
(@CalgaryBluesky) reported
Also, blame Telus. They lured me away from Shaw with cupcakes. "Take one for the dog they said". Internal dialogue: this dog ain't never getting this cupcake.
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Lisa Langevin
(@ElectricLisaL) reported
@RobShaw_BC @adriandix I am shocked at the number of people who support the Evil Empire wading into our public healthcare. Let’s not forget that we pay more for cell phone service than anywhere else - thanks #Telus. I do not want them wading into healthcare and making it an option for only the rich.
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iceblueaccent
(@iceblueaccent) reported
@Limbictweets Awesome! Crossing my fingers that @TELUS has to shut down that part of their service. Their spokesperson was VERY snide/rude in her comments on Global tonight, which IMHO did not do the Corporation any favours.
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🐝└̍'̍🦆ǜ🐝.gif
(@untoLu) reported
@TELUSsupport No but I've been trying to switch internet from Shaw to Telus since November and every time I add an internet plan to my cart it disappears or goes back to my-account (I'm currently a mobility customer). It's fine if there's nothing in my area (NW Calgary), but nothing is shown.
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Adam Soos ⳩
(@ATSoos) reported
Telus is absolutely awful. I helped some older folks renew their contracts because they were worried they might get something wrong. The bill Telus sent was $300 over what was discussed and the monthly rate is $20 above what was agreed to. Brutal. #Telus @TELUS @TELUSsupport
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Adam Soos ⳩
(@ATSoos) reported
Telus is absolutely awful. I helped some older folks renew their contracts because they were worries they might get something wrong. The bill Telus sent was $300 over what was discussed and the monthly rate is $20 above what was agreed to. Brutal. #Telus @TELUS @TELUSsupport
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Scott Shannon
(@Shanny684) reported
from
North Dumfries, Ontario
@TELUSsupport Telus online updates are useless. “Processed” for over a week. Wait on hold for 2+ hours only to get hung up on by loyalty department. This is how a customer of 20+ yrs gets treated.