Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (49%)
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Phone (26%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Edmonton, Victoria, Vancouver, Montmagny, Calgary, Langley, Toronto, Queen Charlotte, Orillia, Sechelt, St. Thomas, Surrey, Burnaby, Brampton and Summerland.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Wi-fi | |
| Victoria |
TV | |
| Vancouver |
||
| Montmagny |
Wi-fi | |
| Calgary |
Wi-fi | |
| Calgary |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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BellasRoman
(@theogroman) reported
@TELUS I think it’s disgusting that I am trying to inform you of a late payment and it’s the HARDEST DAMN THING TO TALK TO A LIVE PERSON LIKE HONESTLY
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******* barbie ♡
(@jadechampagne_) reported
@DValentinaXo U w Telus? Same bs happening to me rn. Apparently it’s maintenance but wtf WE PAY YOU!!!! A fckin email a day prior would have been nice
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Chase
(@Mossyyeg) reported
@TELUS why does your service suck so much, I’m sure I can get better reception from Franklin and his kite. @Bell can you do better??
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John Reid
(@johnb45_reid) reported
To telus I am paying for not connecting to your service with my mobile phone. I keep getting the nuisance messages to connect to your service. It is a redirect message and you should be able to stop the redirect to telus msg. Please fix this and stop sending me to support.
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Joel Collyer
(@joelcollyer) reported
This email starts "Your password no longer meets our security guidelines." But how... do you know that!? You either: 1. Have an undisclosed security leak. 2. Discovered that you were logging raw login input. 3. Don't encrypt passwords. Either way... WTF @TELUS!?
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Thierry Ajaltouni
(@TAjaltouni) reported
Moving to @TELUS as a small business client has been anything but smooth. The list of glitches, issues and unnecessary admin hurdles keeps unfortunately growing. Today’s issue of the day: I no longer receive texts from the CRA to log into my account. This is frustrating
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Chirvan Edross 🔥
(@cedross) reported
@startca gets purchased by Telus then all of a sudden there are issues. Coincidence...
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John Reid
(@johnb45_reid) reported
@TELUS I dislike the word care team or support because I did contact them and they scratched their heads. They don't know what to do. So why am I paying to be harassed by your redirection to connect me to something I am paying not to connect to. You fix it and you don't need my acct.
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IGP
(@Uncommon365) reported
@TELUS @TELUSsupport @telusmobility I asked for a simple vacation suspension. an 1:10 minutes later I finally got what i asked for. I have been a customer over 20 yrs, spending in excess of over $100k. Your loyalty dept did nothing. I will be seeking alt options moving forward.
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LoganRufus
(@LoganRufus1) reported
I visited #LasVegas this passed September, and I must say that the automatic tourist cellphone data connection @TMobile sucks, especially for #Canadian tourists. Honestly as a tourist attraction, Vegas do better than T-Mobile. Slow and glitchy as hell. #VivaLasVegas . @TELUS ??
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Peter Kieser 🍁🚶
(@pfak) reported
Wtf. @TELUS is telling me my twenty character password generated using a password manager using strict password requirements is no longer valid and I have to reset my password. :|
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kolourfulkate
(@kolourfulkate) reported
@telus Hi 20 year customer here. Did the math and it equates to close to $50,000 we’ve paid you. We went to Mexico and turned off cell data while still in Canada but STILL were charged roaming fees of $120!!
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Phronk / https://mastodon.online/@Phronk
(@phronk) reported
Got an email about Telus taking over my internet provider, and a minute later my internet went down.
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Rıza
(@Rizathelord) reported
@TELUS Hello. I am a Kodoo customer. I got a call from scammers and they said we call from Telus for promos. How can they get my information? Is that easy to steal costumers informations from you?That made me scared, I can change my operator. I see a huge security bug here.
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Alberta1st
(@DKillduff) reported
@PaolaQP1231 @theJagmeetSingh @Rogers They like to Telus that theyre service is like no other rabbit eared liars 250 bucks a month for reboots and reminders to pay or else.
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John Reid
(@johnb45_reid) reported
@TELUS Everybody that is paying to not connect to your cell internet is being charged. Therefore it's a telus problem. You can refund all our money for this nonsense and that means Everybody that has been affected. Back to the date they were forced to pay for something that didn't work
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Tap Snag (launching in July 2023)
(@TapSnag) reported
@ChlanJen @SpaceX We ordered online, they have a special for Canadians as of this post, and it arrived by Purolator BEFORE our Telus installer arrived. Of course we cancelled the Telus. I mean, 290 mbps compared to 25 by Telus??? The Canadian internet groups should just close down.
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Highwayman
(@oddy4real) reported
Asked @TELUS to prorate a payment for me (for some instalment) and they wrote it off instead. My best service providers in this country.
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Highwayman
(@oddy4real) reported
Asked @TELUS to prorate a payment for me (for some installation) and they wrote it off instead. My best service providers in this country.
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Commissioner Miner
(@fanCRTCProfling) reported
so imagine not being able to call 911, comms down. Imagine being shipped out to Ottawa for healthcare, u call home and Telus blocks your calls to family. Imagine going home and then the hospital there can't get your cancer scans, comms down. That's happening. #CRTC
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Jonas Worth
(@coachworth) reported
@TELUS Officially the worst customer experience in Canada. You added a TV contract I did not order, charged me for the 4 days it was active, & now ask me to return TV equipment I don't have!!! You can't update my contact info either & I'm a mobility client!!! Abusive! #Telus
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viren scrolling stars
(@owndestined) reported
@TELUSsupport Hey Telus, my calls and Data cellular service is very spotty in Gatineau area near Louis chapagne and St raymond line. Barely i can call and use internet services. I have tried to chat with agent on My telus app and later booke appointment for 4:30. 1/2
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Chase
(@Mossyyeg) reported
@TELUS Why does your service suck so much lately, I’m sure I could get better reception from Edison and his kite. @Bell can you do better???
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Jonas Worth
(@coachworth) reported
@TELUS No. You have lost my trust and I don't think yet another CSR interaction is going to help. Just do your job right the first time and respect loyal customers. I have lost too much valuable time trying to correct your mistakes.
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bryan canning
(@canning_bryan) reported
@TELUSsupport internet crashing all day speeds as low as 24 and this is suppose to be 300. I reported Telus to CCT.. if your reading this and you are fed up with paying for a service they can't provide report them. Then join a class action lawsuit against them
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Shanmugarajan
(@Shanmugarajan23) reported
Making false promises and making customers pay for your mistakes and never reachable when trying to reach. Worst service @TELUSsupport @TELUS
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Love, Kim
(@LucidDreamerVex) reported
Well, just found out that Start was acquired by Telus, so I'm looking at @TekSavvyCSR again. Just trying to sort out what type would be best for us since the cable internet is through Rogers and keeps going down on us 🙃
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Jeep Cherokee
(@trailhawk2013) reported
@RachelNotley Bull💩💩 it’s already there but the companies won’t update their equipment and put too many on a tower. There needs to be accountability. They promise speeds “up to” and that’s how they get around. Charge huge monthly fees and no service. Just like Telus Mobility.
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dan:doozled
(@dandoozled) reported
@RogersHelps Pass this feedback along, verbatim: “if you truly hate seeing people leave because they’re being hassled by robocall scams, implement a true solution which @TELUS has done with their call control feature. Words are meaningless without actions.” #thoughtsandprayers
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Michael J. Hender
(@calgaryplaya) reported
@TELUSsupport Hi TELUS. Customer for 25+ years. Finally got Fibre and the experience has been awful. Download less than 20 Mbp/s. Asked for 2 wifi boosters, got 1. Worst part, the technicians left the outside of my home a mess. Have pics. Not happy with the experience/service