Telus Outage Report
Why is my Telus service not working?
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (23%)
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Wi-fi (9%)
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TV (9%)
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Total Blackout (4%)
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E-mail (3%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Vancouver, Surrey, Airdrie, Edmonton, Conklin, Delta, Lethbridge, Calgary, Victoria, Burnaby, St. Albert, Bonnyville, Elgin, Kamloops and Cranbrook.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Phone | |
| Surrey |
||
| Airdrie |
Phone | |
| Edmonton |
Internet | |
| Conklin |
TV | |
| Delta |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Sue Sproule
(@SprouleSue) reported
@CdnChamberofCom @TELUS as a loyal 20 year customer who just spent 4h30 on phone to get a loyalty deal double the price of Telus competitor new customer.pretty unreal how @TELUS treats their customers. Unacceptable
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volume ticker
(@datadili) reported
TELUS International (Cda) Inc. is down -4.32% after hours $TIXT
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Max Power
(@BigNasty6oh4) reported
@RealMikeVersace @BrowntoBure Dumb question:Do you have to be a Telus customer?
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Father Enoch
(@bauthorfowler) reported
Hey @Telus, INSTEAD of asking me to round up my bill, which is already quite high, to help with #mentalIllnes or whatever your alleged #philantropy is, HOW ABOUT YOU #PAYYOURTAXES? How about THAT?
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Elliephantasm
(@indigophantasm) reported
@cityofcalgary One of your garbage trucks snapped a wire in my back alley, causing me to lose internet. Good job guys. Utter waste of my time having to arrange Telus to come out twice plus I had to deal with all the logistics of tech support. I hope Telus charges you dbl.
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Charles R Taylor
(@taylormadegirls) reported
from
Strathcona County, Alberta
@telus he was able to verify that he could not get authorization to help because her phone is disconnected.
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daryl n cognito
(@darylcognito) reported
@theReal_KPHILL @MondoAlberta It was and Telus health is terrible for Alberta
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AK
(@kamranazaan7) reported
@TELUSsupport I been on the phone with Telus no one is picking this is very ridiculous costumer service.
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Ces Naruolam
(@cesnaruolam) reported
@TELUSsupport Hi, do you have customer service agents we can talk to, on your telus stores or how do I go about cancelling my current account.. home internet service? You have bad service apparently, couldnt fix an ongoing issue right away!!
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Mike Lopez
(@Mike_Lopez777) reported
@ck_safety TELUS? Wtf is that!?
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E-Comm 9-1-1
(@EComm911_info) reported
.@TELUS advising service disruption impacting some landline/cell service in Spences Bridge area. #TELUS techs investigating. Life-threatening emerg? Dial 911 in case service avail. No service? Head to doctor/police/fire dept if able. Info @TELUSsupport. #911BC
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Dan Levy
(@TheDanLevy) reported
from
Toronto, Ontario
@The_IT_Nerd I don’t see why it would be so difficult. Maybe I need to research eSIMs tho but to my understanding it’s basically the same process as what Bell & Telus had with their CDMA network phones back in the day. It has a serial number (not just IMEI) you register with network
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IHG
(@Issyhg) reported
@TELUSsupport Yes the issue is what your sales rep claimed when offering the service is not the service I am paying for..Backdoor sensor issues mostly but I am not a tech employed by Telus yet they want me to work through problems I pay your team to solve and pay for a service I am not getting
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daryl n cognito
(@darylcognito) reported
@MondoAlberta I got booted from a healthcare worker Facebook group because I "bashed" and employer. But Telus Health is not an employer or a service provider they are a preditor at worst, a parasite at best.
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X
(@_OneManBanned) reported
Why is it that @TELUS has the worst internet AFTER upgrading. My wifi was fine before. Now it won't even connect to my bedroom tv. Seriously thinking on switching Shaw
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Divorced Dad
(@DivorceDiariesX) reported
OMG Telus client service! Your chat service is terrible. I've been waiting for 45 minutes, it gets down to me being next in line then it goes back up to 8 or 6 clients ahead of me. Done this three times now. Very frustrating."
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Roy Craft
(@RoyCraf66108549) reported
Telus Prepaid Service - *** beware *** paid for data on another line but unable to access - called *611 but no live person answers ever - pure INCOMPETENCE
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Ky
(@Ky18762182) reported
called telus and informed them I was switching providers. They offered something called the "simple switch" where they contact my current provider and cancel for me. They also took care of my final bill with Shaw. Thankyou telus!
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D⬛iel
(@DirtyHands81) reported
Usually when you try and cancel your Cable TV @TELUS, @Bell or @Rogers will try offering you a discount or other incentive to stay on......(cont)
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Phil’s Watches
(@PhilWatches) reported
@Rogers Rogers if you like Outages. Bell and Telus if you want reliable service.
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IHG
(@Issyhg) reported
@TELUSsupport @ADT So Telus is trying to take over the market with home security or this is what their sales reps say when they sell you a promise that is bullshit ..My service has never worked properly and when I contact the reps/technicians they want me to troubleshoot myself
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Shadystate
(@ShadyState) reported
@kirsten__alyssa Wtf! Telus just stormed into my house and kicked the **** out of me! On the way out they told me my bill was increasing again
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🇨🇦Liberty-bk (Bonnie)
(@libertybk) reported
@TELUS My XR was terrible. My pro max 13 is horrible - why would I want a 14 - getting tired of these damn things.
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Ember - Black lives ✨still✨ matter
(@EmberExplores) reported
@as_per_danielle (Side note: Avoid Telus at all costs - they actually are terrible, and proud of it, per my training. And, yes, I did yell at them lol)
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Furmanek Painting
(@FurmanekPaint) reported
@TELUSsupport my services have been disconnected and I need them restored urgently but nothing is working in my telus to contact you. I cannot call. Please help, I need connection immediately, otherwise please terminate my account and I’ll switch providers. Thanks
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🐾me, maple(poohPooh) and me paw RJ
(@Rj_InCan_AB) reported
I really like TCM underground…usually later night on ch 462 telus provider….it’s older movies sometimes B movies from 50-60-70-80s u where told not to watch or got a bad review …fun
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Xavier BourGOAL! szn
(@oilers_goat) reported
@kirsten__alyssa It’s weird to hear all these terrible Telus experiences. Been with them for 10 years and they’re still offering me discounts and free stuff.
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Rob Grey
(@greyrealestate) reported
Switched from @shawcable to @Telus after 35 years. Our monthly bills pushed to $300/m. TELUS promised lower costs/faster service. Now our tv shutting off every 15 min. TELUS was supposed to call me back after their IT guy couldn’t fix it remotely. May switch back to Shaw.
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dheeraj gaur
(@dheerajspr) reported
@TELUS I left Telus due to huge monthly bill issue 4 yrs ago after 2 yrs contract over but i would like to come back if i get a good deal with 4 family lines
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ʎןɐǝɥuɐǝs
(@seanhealy) reported
@emd @TELUSsupport I’ve never seen ISP provided hardware preform well. Taking the Telus router out of my stack improved my latency by about a factor of ten.