Telus service status: outage reports and connection issues

Why is my Telus service not working?

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (EST)	Number of reports	Baseline
Apr 27, 5:20 PM EDT	0	0
Apr 27, 5:40 PM EDT	0	0
Apr 27, 6:00 PM EDT	0	0
Apr 27, 6:20 PM EDT	0	0
Apr 27, 6:40 PM EDT	0	0
Apr 27, 7:00 PM EDT	0	0
Apr 27, 7:20 PM EDT	0	0
Apr 27, 7:40 PM EDT	0	0
Apr 27, 8:00 PM EDT	0	0
Apr 27, 8:20 PM EDT	0	0
Apr 27, 8:40 PM EDT	0	0
Apr 27, 9:00 PM EDT	0	0
Apr 27, 9:20 PM EDT	0	0
Apr 27, 9:40 PM EDT	0	0
Apr 27, 10:00 PM EDT	0	0
Apr 27, 10:20 PM EDT	0	0
Apr 27, 10:40 PM EDT	0	0
Apr 27, 11:00 PM EDT	0	0
Apr 27, 11:20 PM EDT	0	0
Apr 27, 11:40 PM EDT	0	0
Apr 28, 12:00 AM EDT	0	0
Apr 28, 12:20 AM EDT	0	0
Apr 28, 12:40 AM EDT	0	0
Apr 28, 1:00 AM EDT	0	0
Apr 28, 1:20 AM EDT	0	0
Apr 28, 1:40 AM EDT	0	0
Apr 28, 2:00 AM EDT	0	0
Apr 28, 2:20 AM EDT	0	0
Apr 28, 2:40 AM EDT	0	0
Apr 28, 3:00 AM EDT	0	0
Apr 28, 3:20 AM EDT	0	0
Apr 28, 3:40 AM EDT	0	0
Apr 28, 4:00 AM EDT	0	0
Apr 28, 4:20 AM EDT	0	0
Apr 28, 4:40 AM EDT	0	0
Apr 28, 5:00 AM EDT	0	0
Apr 28, 5:20 AM EDT	0	0
Apr 28, 5:40 AM EDT	0	0
Apr 28, 6:00 AM EDT	0	0
Apr 28, 6:20 AM EDT	0	0
Apr 28, 6:40 AM EDT	0	0
Apr 28, 7:00 AM EDT	0	0
Apr 28, 7:20 AM EDT	0	0
Apr 28, 7:40 AM EDT	0	0
Apr 28, 8:00 AM EDT	0	0
Apr 28, 8:20 AM EDT	0	0
Apr 28, 8:40 AM EDT	0	0
Apr 28, 9:00 AM EDT	0	0
Apr 28, 9:20 AM EDT	0	0
Apr 28, 9:40 AM EDT	0	0
Apr 28, 10:00 AM EDT	0	0
Apr 28, 10:20 AM EDT	0	0
Apr 28, 10:40 AM EDT	0	0
Apr 28, 11:00 AM EDT	0	0
Apr 28, 11:20 AM EDT	0	0
Apr 28, 11:40 AM EDT	0	0
Apr 28, 12:00 PM EDT	0	0
Apr 28, 12:20 PM EDT	0	0
Apr 28, 12:40 PM EDT	0	0
Apr 28, 1:00 PM EDT	0	0
Apr 28, 1:20 PM EDT	0	0
Apr 28, 1:40 PM EDT	0	0
Apr 28, 2:00 PM EDT	0	0
Apr 28, 2:20 PM EDT	0	0
Apr 28, 2:40 PM EDT	0	0
Apr 28, 3:00 PM EDT	0	0
Apr 28, 3:20 PM EDT	0	0
Apr 28, 3:40 PM EDT	0	0
Apr 28, 4:00 PM EDT	0	0
Apr 28, 4:20 PM EDT	0	0
Apr 28, 4:40 PM EDT	0	0
Apr 28, 5:00 PM EDT	0	0
Apr 28, 5:20 PM EDT	0	0

April 28: Problems at Telus

Telus is having issues since 12:00 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

Internet (50%)
Phone (23%)
Wi-fi (12%)
TV (6%)
Total Blackout (5%)
E-mail (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Gibsons, Oshawa, Vancouver, Toronto, Kincardine, Mississauga, Toronto county, Bruce County, Edmonton, Calgary, Airdrie, Richmond Hill, Victoria, Montréal, and Montmagny.

City	Problem Type	Report Time
Gibsons	Phone	3 hours ago
Oshawa	Phone	4 hours ago
Vancouver	Phone	8 hours ago
Toronto	Phone	10 hours ago
Kincardine	Phone	10 hours ago
Mississauga	Internet	11 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

Mark Thorpe (@StarThorpe68) reported 57 seconds ago
@Bell seduced me to leave @TELUS last November for great mobile rates as long as I kept my internet service with them. Since then they have increased the cost of my internet so now I am almost paying the same total as before. Time to shop for a better deal!
John Doe (@JohnDoe20782787) reported 2 minutes ago
@SzaboSzivi @MelissaLMRogers The irony is people here will support bell/telus even though Roger’s was majority Canadian employees.. even their call centres. But as long as that person is saving a buck it’s worth it
Right Winged CDN (@DKNExCDN) reported 4 minutes ago
@ProvoGal01 @TELUS @TELUSsupport Call centres throughout Canada are also crap. I know someone who works at one -- third party supplier to Loblaws, Shoppers Drug, etc. The call centre employees don't care at all about the customer or the company, and laugh that they give misleading information such as, "Yes, that product was prepared in Canada." By that they don't mean that it was MADE IN CANADA. They mean that it arrived in a shipment from China and was put into a Canadian package. They laugh about it. I believe that one store was fined for their BS about products being Canadian.
BlueCrabGames (@BlueCrabGaming) reported 5 minutes ago
@ProvoGal01 @TELUS @TELUSsupport Its not even customer service thats outsoirced to india, 90% of their store employees are indian, and if you work for telus, and you call their internal support line, its also 100% indians.
Matt Rowe (@collectsdecks) reported 5 minutes ago
Damn.. cs got stymied today and will not get a chance to defend their telus cup title. Bronze medal game tomorrow! It's been a hell of a 2 year run though!!
Terrill Tailfeathers (@Terrilltf) reported 7 minutes ago
Quick. Most reliable inexpensive internet service in Calgary. Other than Telus lol and Elon’s of course.
🇺🇸 Mark T 🇺🇸👌🐘 (@MetMark) reported 15 minutes ago
@ProvoGal01 @TELUS @TELUSsupport They will never respond
Lloyd Carr (@Fastcarr) reported 17 minutes ago
There must be a way to sue @telus for the piss poor stream vs advertised. What a ******* joke.
joak (@joak995735) reported 21 minutes ago
@JacobPacheco6 This is such a lazy narrative. 1 game of a group of guys who never played together lost? while missing some of their best guys to CHL playoffs and Telus Cup? over the last 3 WJC they lost its because they are developing u20 NHL talent while other countries haven't got any NHLer
NPQ 🇨🇦 (@npenz76) reported 23 minutes ago
@telus you really need to either hire better door to door salesman or just stop the practice all together. They are rude, misogynist, refuse to listen and don’t under the words “not interested” and “no”. You’re a massive company, find a less intrusive way to get new customers.
LookInTheMirror 🇨🇦 (@Cyberia35267623) reported 23 minutes ago
@IgorRyltsev Looks like the Neanderthal works for Telus maybe? Regardless, leave the kids out of it. Why traumatize them with CPS? ******* idiot.
Rob Payne (@rpayne1956) reported 23 minutes ago
@ProvoGal01 @TELUS @TELUSsupport Try calling CRA or service Canada or any other Government office and you will get the same results.
Alvin "everything is completely satire" Alberta (@AAlberta1905) reported 24 minutes ago
@CoryBMorgan Haha. I'm about to get starlink. The telus hub for rural internet is garbage. The lag times for watching live streams is so bad. My kid is losing his marbles getting timed out on his games. Done.
The Eco Diva (@theecodiva) reported 25 minutes ago
After 38 minutes a computer voice came on and advised me they no service was available and they are closed ! You suck @TELUS @TELUSsupport
Jim Kearley (@JimKearley) reported 25 minutes ago
@SteveSaretsky Rogers is getting their *** kicked by Telus. Rogers customer service is non-existent.
Tahir Hameed (@thameed89) reported 31 minutes ago
@TELUS Worst costumer service and service disruptions, never go for Telus.
S Chowdhury (@simplychowdhury) reported 35 minutes ago from Mississauga, Ontario
@ProvoGal01 @TELUS @TELUSsupport Because we have allowed lowest common denominator to be the level for Customer Service because as Canadians we are not demanding more and because #1 reason it's a monopoly & consumers we have zero power. You can thanks CRTC while you are at it.
FiatLux (@DemothenesLux) reported 35 minutes ago
@MelissaLMRogers Telus did this, a couple of decades ago, and it almost broke the company. No quality service, no qualified repairs, no experienced executives.
Tahir Hameed (@thameed89) reported 35 minutes ago
@TELUS Worst costumer service, never go for Telus.
TELUS Support (@TELUSsupport) reported 36 minutes ago
@rmoreau12 Hi Rick, alternative to calling, we're here and ready to help if you need any assistance with your TELUS services.
Smash (@Smash2008) reported 38 minutes ago
@ProvoGal01 @TELUS @TELUSsupport Haha. Why does any call service do this...
Alien Peteys 👽🇸🇪🏒💯🇨🇦🇺🇦 (@Grampahockey1) reported 40 minutes ago
Had to call Telus (2 hours on hold ) myself took a week and 5 min to fix
Ungovernable. Speaker of truths. (@NothinToSeeHere) reported 45 minutes ago
This boondoggle of govt waste is not about Telus, it’s about horribly run govt programs that don’t solve problems or produce positive outcomes.
Tractor Driver (@TrctrDrvngChamp) reported 47 minutes ago
@universitelaval Quebec City will never have an @nfl team, especially at Telus! #nfl
Homer Simson (@simso63850) reported 47 minutes ago
@TELUS By law you are required to send paper bills. If the customer doesn’t have a computer or cell phone. This is reality. Are you going to pass the savings to the customer going paperless? Your TV and internet service is way too expensive so you are minting money already.
Oilers Insiderr (@Oilers_Insiderr) reported 48 minutes ago
@JackieBee_16 Sportsnet I think. Same thing happens here. Telus sucks though
x-JB 🇨🇦 (@JackieBee_16) reported 49 minutes ago
@flyin_oryan @Sportsnet @TELUS My mom is 5 mins away and has fibre - no issues. I’m still on copper because my condo board refuses to put in fibre and all I have are issues
Edward K. Watson (@Eddie1968K) reported 52 minutes ago
Yeah, @TELUS just about every day I get calls from someone with a heavy Indian accent claiming to be Kirk, or George, or Frank bugging me to buy your products. All it does it make me HATE you and never buy from you.
Nogoodboyo (@nogoodboyo_yvr) reported 53 minutes ago
Why won’t @TELUS step up to buy the club? They have the money and would be celebrated as community heroes for decades to come. International profile. Customer base explosion. They can write off losses in the down years. #VWFC #SaveTheCaps
Kevin Juel 🍎 (@thegraniteguy5) reported 59 minutes ago
@ProvoGal01 @TELUS @TELUSsupport Wait until you try to cancel any services. Took my wife probably 20 hrs on the phone over the course of several weeks to get rid of these parasites.