Telus

Telus Outage

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

 No problems detected at Telus

Telus problems in the last 24 hours

Telus Outage Chart 11/29/2020 11:10

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems:

  • Internet 59.45% Internet
  • Phone 16.18% Phone
  • Wi-fi 7.56% Wi-fi
  • TV 7.14% TV
  • E-mail 5.67% E-mail
  • Total Blackout 3.99% Total Blackout

Telus Outage Map

The most recent outage reports and issues originated from Bowen Island, Cold Lake, Vancouver, Edmonton, Burnaby, Montréal, Penticton, Duncan, Sherwood Park, Medicine Hat, Winnipeg, Chetwynd, Salmon Arm, Red Deer and Quesnel.

CanadaBowen Island Phone
CanadaCold Lake Phone
CanadaVancouver Internet
CanadaEdmonton Internet
CanadaBurnaby Internet
CanadaVancouver Internet

Telus Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Telus Issues Reports

Latest outage, problems and issue reports in social media:
  • Lott828 jessalott (@Lott828) reported

    @virginmobilecan charging an extra $20 on my bill for going over my data by .14.........can’t wait to cancel and go to Telus where they don’t over charge you....

  • FlamingPaw FlamingPaw (@FlamingPaw) reported

    @WolfInCorgnito @Sir_Boops The problem here, is I'm in a connected townhouse complex. So Telus has to work with the building management company to get things approved, and all the paperwork.

  • mediarz mediar (@mediarz) reported

    Getting towards the end of my data limit on my cell phone. Still no home internet, @TELUS sucks, good night!

  • patsnation0917 Chris (@patsnation0917) reported

    @CJW_101 This happens to me everyday. Sometimes up to 8 or 9 times at its worst. I called telus and they "fixed" it on there end. I was on the phone for 3 hrs with them. 2 and a half were on hold mind you. Guy sent me an email and said if it happens again to email him directly. Same ****.

  • AlertCalgarian AL 🇨🇦 (@AlertCalgarian) reported

    @HerrickMartina @VanStreetDog @TELUS Expecting the best means your guard is down. Life isn’t that fair

  • myonlyattempt MyOnlyAttempt (@myonlyattempt) reported

    @TELUS If I want to buy junk that will last 1 yr buy #Samsung. If i want something to last 5yrs buy #apple. Same goes for support. Samsung = sadSong.

  • RevJimCanCon Revelstoke Jim's Canadian Content (@RevJimCanCon) reported

    So what’s the deal @TELUS? I need to return my #bringitback phone but you don’t have a new one for me. Making me buy the old one it is not good customer service. Others have the #iPhone12ProMax...why not me? Hey @Bell..any thoughts?

  • AlertCalgarian AL 🇨🇦 (@AlertCalgarian) reported

    @HerrickMartina @VanStreetDog @TELUS I’m not talking at all about the people of China. I’m referring to the regime in China. They should never be trusted. Ever.

  • OilersNerdAlert Oilers Nerd Alert (@OilersNerdAlert) reported

    @CJW_101 @GlenMah @Jer_Bear28 When I had the Telus repeater system, I didn’t put it where there was coax so I ended up using a powerline network. Even with that, mesh works a lot better

  • noisewater21 DMAC But Festive - Freedom 38 (@noisewater21) reported

    @CJW_101 The suggestion will allow you to know if it’s a problem with something on your end or Telus, and if it is your end what device is causing it. It needs to be done when the problem is happening so it’s hard for their techs to do.

  • Theoneme97 K (@Theoneme97) reported

    Yo @Telus you down to send a couple bucks back? I don't wanna support Jake Paul I just wanted to see Tyson and Roy Jones throw some punches

  • CaffeineScene Amorphous 🏒 (@CaffeineScene) reported

    @CJW_101 Telus told me it was impossible that this was the reason but turning it off resolved all my problems and I haven’t had any since

  • CaffeineScene Amorphous 🏒 (@CaffeineScene) reported

    @CJW_101 this might be the weirdest most random question ever but, do you have a computer with wake-on-LAN turned on? I had this exact problem with Telus years ago. They did everything. Turns out my computers wake-on-Lan was sending garbage data constantly bogging down the connection

  • LoobiesH HakanLoobies (@LoobiesH) reported

    @TELUS can you stop sending people to houses on Saturday evening in the middle of a pandemic to upsell services. Next time I cancel everything.

  • CJW_101 The CW (@CJW_101) reported

    @GlenMah @Jer_Bear28 Telus. It's not a coverage issue. 5g is like 170 mb/s, but then drops completely for a small increments. I used my Asus for a while as an extender, but with the drops, the devices are jumping networks to much.

  • mediarz mediar (@mediarz) reported

    No internet for 26 hrs. No sign of repairs. No notifications. No eta. @TELUS @TELUSsupport to keep me as a customer, all you had to do was keep delivering your over-priced service. But you can't even do that. Tomorrow I switch to @Shawhelp along with my neighbours. Good riddance!

  • mwest_ Mike West (@mwest_) reported

    @jane_coffin @mebuell @guifinet There is no choice in more than half of the country (geographically) but to keep doubling down on Bell and Telus when ISED hands out subsidies now.

  • amydeepsingh amandeep singh (@amydeepsingh) reported

    @TELUSsupport Hey Telus, I had issues with an account and You resolved the issue few months ago. Representative promised that my issue has been fixed and yet you guys are sending me another bill for freaking $1200 on a cancelled account which I am not suppos. to pay as per rep.

  • justanthonylee Anthony Lee (@justanthonylee) reported

    @ghp123 Problem with up is that people abuse it, shaw does not block ports like port 80 like Telus does, Telus blocks ports like crazy, so as a result Shaw must limit upload as it’s heavily abuse otherwise.

  • sherribowles Sherri Bowles (@sherribowles) reported

    Loyal customer to @TELUS @TELUSsupport for the past 11 years and just received the absolute worst customer service. Whose a good provider to switch to?

  • VanBluesat vanbluesat (@VanBluesat) reported

    Today, @TELUSsupport . Yes, there seems to be an issue with your lines coming from the Telus box into the home.. I then have to tell the technician to set up an appt time w/a technician to come out and check the lines. Then they try to tell me to switch to fibre optic. LOL.. OI!

  • DashcamCrashcam Dashcam Crashcam (@DashcamCrashcam) reported

    @TELUSsupport @TELUS home security is so bad that last night none my 3 cams recorded anything for 3+hrs.Actual security incident occurred and I had to record myself viewing the stream on my iPad for any recorded footage to be possible.Ffs!!🤬buyer beware.Not as advertised.

  • Parshantwadhwa1 Parshantwadhwa (@Parshantwadhwa1) reported

    @DaveBoyle3rd @TELUSsupport @Shawhelp I am on hold with Telus as well, i have the same issue since last week. So i believe it's a know issue but not known to Telus.

  • DarrenLeBlanc18 Darren LeBlanc (@DarrenLeBlanc18) reported

    At @TELUS , the future is friendly but their customer support is non-existent

  • jasonvsmith1 Jason (@jasonvsmith1) reported

    @BrcDi4 The hypocrisy of this is incredible. He hands out tax cuts to large corporations, advertises for telus/Babylon healthcare app and then comes out with this ****. He has no shame.

  • SteveDishMonkey Stephen Gilbert (@SteveDishMonkey) reported

    @TELUS I think that @SpaceXStarlink will fix this for us. Sign up for updates on their website. Beta testing has started!!!

  • RTrudyoh RaulTrudyoh (@RTrudyoh) reported

    @TELUS **** you and your five g bullshit, telus. You suck.

  • sjlulker Sean Lulker (@sjlulker) reported

    @ETECSA_Cuba come on guys get your act together. I am trying to do some work in Cuba. I use Rogers and Telus. Both phones are down AGAIN. This is ridiculous and @Rogers and @TELUSsupport say it is on your end AGAIN.

  • HealingVisionz Geordie GreenHeart (@HealingVisionz) reported

    @MobileSyrup Apparently Galaxy Buds Live are terrible, per @LinusTech. @telus you’d have another customer if the gift with purchase was the Galaxy Buds+ instead!

  • Recurse_ Matthew (@Recurse_) reported

    Terrible service from @TELUS @TELUSsupport as always. No way to communicate with anyone to fix problems you create and then you are now charging people to call a real person. This is a new low, as a corporate entity, shame on you.