Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (48%)
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Phone (28%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Vancouver, Mississauga, Edmonton, Langley, Calgary, North Vancouver, Nanaimo, Selkirk, Montmagny, Surrey, Prince George, Chilliwack, Red Deer, Lethbridge and Toronto.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Vancouver |
Wi-fi | |
| Mississauga |
Internet | |
| Edmonton |
Phone | |
| Edmonton |
Phone | |
| Edmonton |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Victeur Würstmann🇧🇷🇨🇦
(@vwmannn) reported
@TELUS I am being charged CAD $ 3.14 dollars for a service I have never used. Is this correct? I cancelled everything and never got to turn any equipment from you guys on. Can you help me solve this please?
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Cookie Monster's Ex
(@UrGirlSaigon) reported
@TELUS @TELUSsupport on some stupid **** cuz my bill was due first week of October and we not even finished third week and they asses ALREADY harassing my texts, email and line fully THREATENING me with disconnecting lol Off of being late 2 weeks bruh? TF??? Y’all tripping smh
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ThatGuy
(@MisterThatGuy) reported
@Rogers keeps sending multiple text messages & telling me it failed to send Annoying my family, friends, business associates & me. Never had this issue with @TELUS or @Bell #BadService #TerribleNetwork #BadCustomerService
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Nick
(@cdnstudent) reported
and can't figure out a way to do it, looked at powerline but that seems unreliable, we need to be able to hook them in wired for game consoles and to add another wired Telus tv box and also for adding phone service. Thanks for any help 2/2
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Armita F
(@RmitaF) reported
@TELUSsupport @TELUS truly frustrated. We’ve been following up with support & billing team for the past 3 months due to an overcharge. Every time we’re promised an update but no one follows up. Don’t give ppl discount to get their biz when you can’t keep your promise.
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richard kinar
(@Rki009) reported
@TELUSsupport what is going on. New day more dropped calls at Telus …. Please explain why you treat customers like this
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Kat
(@kmc_777) reported
@TELUS @TELUSsupport . What’s going with your network? My cellular service is down again!
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Adoxa
(@AdoxaV) reported
@stickers66 @TELUS The sellers are on a Factory floor, the Telus factory. I have told them over and over that I am maxed out with my Telus bills, they do not listen and want to sell more. Give the sales people an hourly wage instead of this ripping off the customer.
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Eric Maginnis
(@maginnis_eric) reported
@TELUS The fact that it’s so inexpensive. Oh wait. Never mind.
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Drizzy 📚
(@drewinning) reported
@ronmortgageguy Ed is right about Natale unfortunately … stock price has lagged Bell & Telus over the years but timing terrible
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🏴Ⓐ📰🏳️🌈🏳️⚧️⚥=|🧾💉va2xed😷🌬4th🌊🦠🕳🎈
(@a_taubverte) reported
2/ oh well, I’ll never subscribe @Rogers once again after expired prepaid plan expired early-mid 2010s. **** audist @Bell monopoly after takeover of MTS (Manitoba Telecom Services). i’ve been proudly subscribing to @TELUS🤘🏻
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Just Cause Advocacy
(@AdvocacyJust) reported
@TELUS Extremely disappointed at the level of service I got! I’m a customer of 20 years with 3 lines. So sad to see your reputation going down the drain
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ExposureWatch
(@ExposureWatch) reported
Telus/Koodo/Rogers/Fido are delivering only some of the alerts we send. Our provider is being stonewalled on fixes. This weekend we'll start falling back to voice calls for notification when text messages fail. Add our number to your phone so you recognize us: 1-844-958-4787!
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Yasmine Nadery
(@yasnadery) reported
the internet/mobile monopoly in Canada needs to change. I shouldn’t be shelling out $100 monthly for basic (often slow) internet @TELUS
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Kyle Dziwenka
(@kyledziwenka6) reported
@TELUS I have 1 bar of service 90% of the time
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the Real Kat Cooper
(@RealKatCooper) reported
@LanceStorm Are you with Shaw or Telus? I had same issue with Shaw DVR. Ended up just restreaming it on my tablet.
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Chris In Duncan
(@day2day2day) reported
@sekeresandprice @BodogCA Never lost me. Threw a few remotes but never lost me. Tha k goodness Telus has unlimited remotes. #canucks season is here.
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Carm C.
(@CarmYeg82) reported
@TELUS is the worst for letting spam calls through. Every day, multiple times a day, I am getting spam calls. So frustrating!!!!!
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TELUS Support
(@TELUSsupport) reported
@korachibo14 Hi there! This is a Canadian based account that provides support for TELUS customers. If you're looking for TELUS International, try contacting them @TELUSint and they can help you out!
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Dawn Ford
(@DawnFor08542774) reported
@TELUSsupport Is Telus down in Edmonton? I can't send text messages. Thank you.
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Skye 🇨🇦🏳️🌈
(@GastownGay) reported
@TELUS @CRTCeng just got my 4th scam call of the day. You folks should really do your job and stop this garbage. At some point I'm just going to forward all my spam calls to the Telus CEO office.
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Dnise
(@DniseSaysGetVax) reported
Sorry TELUS dude from Ontario. It was rude of me to hang up on you. But when I nicely say “No thank you” I mean that. No thank you.
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|2yan
(@RyanMorasiewicz) reported
@cinjon5 @lithohedron @GordDawg You should always try to call 911 even if you don't have a signal. 911 calls go to any cell tower in range, not just your network. Ex. you're on Telus -no signal since no Telus towers in range. BUT if there is a Rogers tower in range, you call 911 and you will connect to that one
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Philip Flegel
(@philflegel) reported
Really appreciate your fast response @TELUSsupport NOT. Work from home, NO response to my tweet and NO @telus technician until SUNDAY morning. Great Service NOT #sofrustrated
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tom coleman
(@tomcoleman2012) reported
@Shawhelp @TheNeilInstant Why is shaw down again in west end vancouver. Telus is looking better
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BHPGaming
(@Bighittspredic1) reported
@TELUS Terrible internet service In my area Constent disconnections On wifi You guys need to get on the fibre installs in Calgary Alberta north east area come on been waiting a year Overpriced low quality service Thanks
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cooperashley h
(@heiashleyy) reported
@deanblackskull @TELUSsupport @TELUS I didn’t even see this! I called and complained that we shouldn’t be hit with a cancellation fee if it’s due to them not offering our exact service at the new address. It took reaching a few different people before they set the cancellation and waived the fee
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Kevin
(@KpHeaney) reported
Anyone else having phone issues with @Telus and or @koodo today?
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Will Khalilieh
(@wkhalilieh) reported
@HaroldHardiman @ozzylaab @Spenred Telus owns Koodo Rogers owns Fido and bell provides the network for virgin
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
Every 3-days @telus calls me to ask for my husband and every 3-days I tell them to stop and also that we cancelled our home internet service when they refused to make it work at all so it’s a waste of sales time. Every time they say they made a note. Then are annoyed. Repeat.