Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (47%)
• Phone (28%)
• Wi-fi (9%)
• Total Blackout (6%)
• TV (5%)
• E-mail (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Calgary, Anmore, Montmagny, Winnipeg, Edmonton, Steinbach, Fort McMurray, Markham, Grande Prairie, Rocanville, Brandon, Toronto, Vancouver, Toronto county, and Pickering.

City	Problem Type	Report Time
Calgary	Internet	2 hours ago
Anmore	Phone	4 hours ago
Calgary	Internet	1 day ago
Montmagny	Phone	2 days ago
Winnipeg	Wi-fi	2 days ago
Edmonton	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kelly (@AlbertanKelly) reported 40 seconds ago

  Ironically, I am lucky my Telus phone plan has a lot of data so I can mobile hot spot for a few days withough insane charges. I had one major issue with Shaw in 15 years, since they were bought by Rogers, several.

• 
  S Murray (@stureferee) reported 41 seconds ago

  @TSN_Sports @TELUS what is wrong with tbe CFL broadcast Sound is crap

• 
  🔥ILoveTheFlamesEh🔥 (@WorryCanada420) reported 4 minutes ago

  @RyanNPike **** this I’m so mad **** rogers genuinely thinking of switching to bell or Telus after this ****

• 
  ThePodDog (@PadDawg) reported 8 minutes ago

  Hey People don't ever get a 3rd party like Telus to have control over thinks like your heating and air conditioning. I put in for a cancation of service for the end of the month and I thought it was on good terms. Wrong. They shut everything down 2 hours later. No warning

• 
  Alberta fair (@mstewartbittner) reported 10 minutes ago

  @telus bad bad bad service , mistreats the elderly and offers no service

• 
  Zenith Zalapski (@nitwitschool) reported 10 minutes ago

  @RoneelkRo In my area it’s Telus and they don’t give a single **** about upgrading us beyond 2010 era internet so my only choice is Elon, which is a surprisingly good service as much as it pains me.

• 
  don't chew with your mouth open (@kFaNsUpAfLy) reported 11 minutes ago

  @TELUSsupport @TELUS if there is a known issue with @SamsungMobile phones not receiving calls, pls issue a statement rather than leave customers with no resolution.

• 
  Eric (@ericvideos91) reported 19 minutes ago

  @BluelineBardown @Rogers Telus is awful. Good luck with that Why should Rogers keep those stations on the air if they don’t make money ? Sorry but it’s the radio. Come on people

• 
  604atom (@604atom) reported 20 minutes ago

  @jodyvance @TELUS Yep Telus customer service sucks. Their agents aren't empowered to solve your issue. And then YOU are told to call some other number to be out on hold for hours. And the circle continues

• 
  Larry O'Keefe (@VelvetCyclone) reported 23 minutes ago

  The outage map available via the internet that I couldn't turn my computer on to view and couldn't access even if I wanted to because the Eastlink, Telus, Rogers, and Bell towers had no power either?

• 
  Btaylor (@Btaylor81140) reported 25 minutes ago

  @jodyvance @TELUS If Novus services your area, try them. Their customer service is incredible and I’ve only had one issue in two years. It was resolved in minutes.

• 
  Playoff-Jim (@DiabloPick) reported 31 minutes ago

  @Jhammy51 @Rogers @TELUS Telus is the worst company you can change to. They are idiots. You will regret it in no time.

• 
  Andrew Cameron (@Ott_Andrew_Cam) reported 34 minutes ago

  @Darrenthiel2 @jodyvance @TELUS The main issue of course is the Triopoly in Canada (plus Videotron a bit) and the excuse of "expensive to service vast Canadian geography." 50% truth. But the main reason is the lack of sufficient competition.

• 
  🐻 (@okseuI) reported 35 minutes ago

  @TELUS @TELUSsupport you guys are giving me the worst stress ever right now omfg

• 
  Carol Topalian (@CarolTopalian) reported 37 minutes ago

  News must be a public service. The closure of radio news 1130 is criminal.Local newspapers were torched over a year ago, along with the radio traffic station. In MetroVancouver, a major city of 3 million, it has gone silent. Companies like Rogers and Telus are ANTI-Communications

• 
  M.A. - "Losers always whine about their best" (@LayThemBare) reported 40 minutes ago

  Have any of the ISP like Bell or telus spoken against c-22? Or are they onboard with the digital tyranny? Asking because I am going to outright cancel my entire service and go with an VOIP home phone and smoke signals for encryption

• 
  KB (@RealDeal_KB) reported 40 minutes ago

  @Jhammy51 @Rogers @TELUS Everyone switch their cell service over to anyone but Roger’s !

• 
  Bobby (@youngster1015) reported 42 minutes ago

  @MyHockeyBurner @Sportsnet650 Do you think rogers gives a **** about you being a customer? They are in business to make $ for shareholders. Rogers shares up 15% the past 12 months. Telus down 35% and can barely pay their 12% dividend. Give your head a shake

• 
  twizzle51 (@twizzle51) reported 47 minutes ago

  @jodyvance @guyfelicella @TELUS Wasted way too much time myself. They are awful

• 
  Mark Lines (@chooseyourwow) reported 47 minutes ago

  Telus is the only losing position in my portfolio. But it is down big almost $200k. So what to do? I little story if I may… In 2009, in the financial crisis, $BMO was down 50% and dividend 10%. I remember at the time I went to a branch for a meeting with an account manager about some business matter…

• 
  Lori Bergman (@bergy1965) reported 48 minutes ago

  Been waiting since early June for new @TELUS equipment; have spoken to @TELUSsupport THREE times. Was ASSURED in the last conversation that it would arrive July 1-7…and here we are on July 8. Good business plan…pay for service you do not receive.

• 
  LandSharkArtz🇨🇦🇨🇳 (@DabiHawksTuah) reported 49 minutes ago

  @Gnoc290438 @XfinitySupport Omfg they actually suck so bad I’m starting to miss Telus😭😭😭😭😭😭😭

• 
  Britt Filion (Kennedy) (@brittkennedyWX) reported 51 minutes ago

  Has anyone’s data not been working with Telus lately? We switched back from Virgin because virgin was garbage, and now I’m having issues with Telus again. 🙄

• 
  Lionel - not Richie (@rebelsforum) reported 53 minutes ago

  @AlleyDalley @Rogers Telus just as bad

• 
  𝐹𝑟𝑖𝑒𝑛𝑑𝑙𝑦 𝐵𝑟𝑖𝑡𝑖𝑠ℎ 𝐶𝑜𝑙𝑢𝑚𝑏𝑖𝑎𝑛 (@BCFriendlyTodd) reported 54 minutes ago

  @jodyvance @TELUS It's trouble when it's trouble. Customer service requires weeks now somehow.

• 
  Wes (@AFKnownWes) reported 56 minutes ago

  @FerronRay11491 @jodyvance @TELUS They all fail for the same reasons. CRTC is forcing them out of the customer service department. Everything with be self serve and app based moving forward.

• 
  Hakeem Ogunjobi (@olanshiley_211) reported 58 minutes ago

  For the past 3weeks, it has been a terrible experience with @TELUS @TELUSsupport with my internet. Zero customer service, customer support and resolution. We have been with them for over 4years and this provider act as if customers are ****. This is unbelievable!

• 
  Dg Quinl (@DgQuinl) reported 59 minutes ago

  So now everyone cancel everything Roger’s! See how they like it? Free choices on other communication networks! WIFI..cell phones..home services. ByeBye. Hello Telus and Bell. D Abbotsford 🇨🇦👏🏻🫡

• 
  p (@SkeeterIRL) reported 59 minutes ago

  Mad how every cork gay is friends with every other cork gay and if you didn't work at Apple or Eli Lilly or Telus you're never going to be friends with any of them.

• 
  millennialinvestor (@millennialinv16) reported 59 minutes ago

  @raygaurca I've never seen anyone hold over 500k of Telus. Not sure whether the be impressed or concerned 🤔