Telus service status: outage reports and connection issues
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Full Outage Map
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
- Internet (48%)
- Phone (27%)
- Total Blackout (8%)
- Wi-fi (8%)
- TV (5%)
- E-mail (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Grande Prairie, Edmonton, Edson, Vancouver, Cambridge, Calgary, Montréal, Mississauga, Sechelt, La Prairie, Toronto, Duncan, Beaumont, Red Deer, and Toronto county.
| City | Problem Type | Report Time |
|---|---|---|
 Grande Prairie
|
Internet | 13 hours ago |
|
Edmonton
|
Internet | 18 hours ago |
|
Edson
|
Total Blackout | 21 hours ago |
|
Vancouver
|
Total Blackout | 2 days ago |
|
Cambridge
|
Phone | 3 days ago |
|
Calgary
|
Phone | 3 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Jimmyray (@jamesraymont1) reported@culturetripper @kim_gaetz Don’t forget, Telus is doing the same **** in Alberta.
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Noah M Sayin (@stupidflamesfan) reportedSeriously can’t wait to get Starlink when my Telus contract is up. What a god damn joke Canadian telecom is.
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Bernie Hensel, CIM (@henselbernie) reported@TELUS the new CEO needs cut all this crap programming ASAP
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FreedomCalendar.net (@fcalendardotnet) reported@AngelaUnspoken Virgin Mobility it's essentially Bell Mobility under a different branding. Same EPC, same billing system, same network backbone. Same thing goes with Telus and Koodo. Koodo is Telus' flanker brand. My guess is that you've probably switched to a BYOD plan by switching to Virgin from Bell. This is how much I pay, on a BYOD plan. Just a disclaimer, this is a business / corporate account.
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Jose Putanero 🇨🇦 (@JPutanero) reported@BenRabidoux Most people already have cellphones. Most of the times when I speak to a representative of Telus I come away with the feeling that they are trying to cheat me in some way. It is not a surprise that subscriber growth has slowed down.
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𝗟𝗲𝗲 𝗦𝗼𝗿𝗼𝗰𝗵𝗮𝗻 (@soro77) reportedHey @Rogers figure your **** out. No internet all day...anyone know @TELUS phone number?
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Scott Patterson (@skibumbc) reportedDefund Rogers! Rogers cancelled the only sports radio station in Vancouver. Why do they get to keep their name on the arena? Defund Rogers. If they don’t want to support Canuck fans with news, move along. Hello Telus?
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Neil (@neil_ndbress) reported@MPelletierCIO Try phoning Telus Why would anybody invest in a phone company that doesn't answer its phones. Customer services hasn't improved since the AGT days
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Katie Rago (@Bossmanrago) reported@TELUSsupport between July 28 and today Aug 5 I have spoke to at least 8-9 Telus agents to resolve a problem . l've had agents diarize to call me back as follow up ... nothing. Any other business working like this would be bankrupt. Telus is the worst provider choice !!!
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Goug Dilmour (@CanadasLeafs) reported@rod_the_bod @Rogers Bell is just as bad, I didn't think Telus offered internet in my area.
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Lincoln Ho | Yegventures | 何令恒 🇻🇦🇨🇦🇭🇰 (@yegventures) reported@TrixieLeRue I left TELUS because even as an employee, they had a "rushman" visit my house to try to fix my internet connection over a dozen times and still couldn't figure out how to fix it. I managed to get my current Shaw issue fixed with a friend.
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n (@CheleNik) reported@VanIsleInvestor @TELUS When I called @TELUSsupport to help fix my. Optik tv issue they said leave a number and we'll call you back and then the hung up before I could leave a number for the 2nd time.
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MRD (@MRD87694463) reported@VanIsleInvestor @gulbraa24 @TELUS It's so bad. This is layer 1 of the onion. Share price needs to go below 9 for the directors of the company to realize the management is filled with people who pretend to know what they're doing. There is potential, but there would need to be an office space culling.
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Mr. Dan Wolfe Foscarini 🇺🇸🇨🇦🇮🇹 (@competentmen) reported@Starlink UPDATE: Been on @Starlink for the last week 100% ... did some tests, interesting results... Since I use a vpn and wireguard for work, I tested the speed of the connections... Fiber Optic from @telus is way faster without the vpn, but I can't do that for work.... Starlink was faster then the optic on the vpn... I don't really have an idea as to why, I do know that I am physically close to the main trunk lines and main pbx for the area, so that might have a lot to do with it... more switches to deal with in vpn mode via optic, less with starlink. This was actually surprising for me. So as far as wireguard+vpn starlink wins for sure. But... I still have an issue with the billing office being in Canada, and randomizing the mac address is still a problem, but that one might be just the way I have configured things, will look more into it. As for the canada connection, that might be solved later via some changes that are coming for us as a family. we'll see.
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RocketT🅰️nk123 (@RocketTank123) reported"Mobile Network Cores within Canada". Additional comments regarding Canadian based Gateways and National Oversight, screams a SatCo type of architecture. Could Rogers join Telus and Bell to create a similar JV as the US?
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James Howard (@theta_quest) reported@MPelletierCIO I agree likely still has lower to go, but Dodig may have kitchen sinked the quarter to exceed expectations later. For instance, 2.1b write down for Digital may be excessive if sovereign data centres gain traction with govt support. Telus is the only one pursuing this build out.
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Worker of Lead (@WorkerLead) reported@SilentSnow89 Price of Oil is high. Unemployment still sucks. **** even Telus slashed their dividend
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Curtis C (@unhappycanuck) reported@AngelaUnspoken Every 2 years I switch carriers. I was with Telus for 20 years and a new customer pays half the price an existing customer does. So now I rotate every 2 years and get the best deals. Most people nowadays can’t because of the credit check needed that’s why they screw existing customers.
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♠️ ACE of Spades™ (@HanyaToderoff) reported@AngelaUnspoken I only connected the dots recently when my phone crashed and I had to replace it. Started searching for the best mobile phone rates and explored the links: Interesting that there are only Three Major Networks and Subsidiaries in Canada Telus Network Family ◦Telus Mobility: Main carrier providing nationwide 5G coverage. Visit Telus. ◦Koodo Mobile: Mid-tier flanker brand owned by Telus. Visit Koodo. ◦Public Mobile: Value/prepaid brand operating on the Telus network. Bell Network Family ◦Bell Mobility: Major national carrier. Visit Bell. ◦Virgin Plus: Flanker brand offering mobile and-home services. ◦Lucky Mobile: Prepaid discount brand. Rogers Network Family ◦Rogers Wireless: Major national carrier. ◦Fido: Popular flanker brand. ◦Chatr Mobile: Discount brand focused on talk, text, and budget data. One Independent / Regional Network ◦Freedom Mobile: Major regional carrier owned by Quebecor. It looks like Virgin Plus at Bell offers the best plan at the best rates and Koodo at Telus plays a lot of pricing games on customers. So few choices in Canada. Wonder how that happened?
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Ebukanson Richard (@ebukaTheJury) reported@Kingada20 Looking to transition from Telus into project Lizard on Handshake can anyone help me out abeg 🙏
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乇ㄥ 丂卄爪ㄩ尺ᗪ卂🦍 (@shmurdaxucesful) reportedEverybody was earning from remote jobs until it was my time to earn too, all my applications was rejected 💔 failed atlas assessment, mercor rejected my applications, turing rejected, telus rejected, everything sucks not even a better job to depend on😔
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Sara T e m p e s t 🍁 (@tempestimony) reported@PrairieVeteran City of Calgary has 5 Level mgmt that can get down to 4 then 3 in 2 years. Redundancy positions. Buy off older Gen with 2 yrs severance pay. TELUS cut off 1400 employees by counting on the NEXT GEN. Stop adding personnel. ADMIN changes. Leadership? Positions stay the same. @DanWMcLean
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RdizLe922 (@totalrange7) reported@HubbyWifeshubby @labourtoleisure @67Dodge Why would you even invest in Telus they are a horrible telecom company there products and rates aren’t competitive at all
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bran (@brndntlrnlsn) reported@telus can you fix the cell phone reception in Windermere, Edmonton PLEASE 🙏
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cliff wardle (@winemaker1960) reported@67Dodge I believe Telus has a $500M stock buyback program. Damn I hate stock buybacks - is steals from investors and the govt is robbed of taxes, just to artificially prop up share prices which should actually be buoyed by productivity and profits.
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JayUpNorth82 (@Jayupnorth1982) reported@BenRabidoux Telus also sucks nuts
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Mother Clucker ⛰️ (@0zWording) reported@Mel02999853Mel @krisster8 @TELUS For me, it was the technicians dying in customers driveways on service calls that I had never heard about my entire career until the 💉 Customers calling where’s my technician, GPS shows them on site, dead in their truck in the driveway one in Ontario one in British Columbia.
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Rorschach.Tested🇨🇦 🇮🇪 🇬🇱 🇺🇦 🇪🇺🇺🇳🌊NATO (@Rorschached99) reported@TELUSsupport I have a bad experience with Telus Support over the weekend. A Philippino woman who said her name was Casey. I told her to do nothing on my account and today I got a $255 charge that I didn't authorize. I don't want to renew my contract.
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Viewer (@Viewer2006) reported@MrStache9 Teksavvy merely buys unused bandwidth from Telus, Roger's and Bell and offers their service using that pipe. They built their own management infrastructure
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ChorbyReese. (@ChorbyReese) reported@cmac229475 @MrStache9 Telus is about to get the boot from our house. There cell reception is garbage outside the GTA.