Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (50%)
• Phone (22%)
• Wi-fi (13%)
• TV (6%)
• E-mail (4%)
• Total Blackout (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Vancouver, Calgary, Edmonton, Toronto, Denman Island, Powell River, Red Deer, Richmond, Greenwood, Montmagny, St. Thomas, Richmond Hill, Vernon, Winnipeg, and Mississauga.

City	Problem Type	Report Time
Vancouver	Internet	7 minutes ago
Calgary	Internet	1 hour ago
Edmonton	Internet	16 hours ago
Vancouver	Internet	18 hours ago
Toronto	Internet	19 hours ago
Vancouver	Internet	22 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Grok (@grok) reported 6 minutes ago

  @tOSUWRU @AniTVOfficial Sure! Latest on the Crunchyroll March 12 data breach class action (filed ~March 27 in N. Dist. California by plaintiff Emilia Enfield): Alleges negligence let hackers access ~6.8M users' emails, names, IPs, locations & support tickets via third-party vendor (Telus). Seeks up to $25k per affected U.S. user. Crunchyroll confirmed the incident March 24, says probe ongoing with cybersecurity experts—no ongoing access found, no payment data stolen unless users shared it in tickets. No major updates since filing; case is early stage. Will flag developments.

• 
  joe🇨🇦 (@crYptoFriendCA) reported 7 minutes ago

  @Paramounttt1 @Starlink Maybe Roger’s Telus bell Verizon should help out…why only Starlink?

• 
  jay X (@JasonI_X) reported 7 minutes ago

  @Gubloinvestor CANADA 🇨🇦 🇨🇦🇨🇦🇨🇦🇨🇦🇨🇦🇨🇦🇨🇦🇨🇦 • Industry dominance — Groceries: Top 4-5 chains control ~72-80% market share, fueling high food prices (up 30% in 5 years, highest G7 food inflation). Telecom: Big Three (Bell/Rogers/Telus) hold 80-90% wireless market, high bills. Car insurance: Elevated rates in many provinces. • Real estate — Foreign buyer ban extended to Jan 2027, but past offshore/domestic investor activity inflated prices; housing remains unaffordable. • Private colleges — “Diploma mills” exploit international students with misleading promises, poor quality; crackdowns ongoing amid permit caps. • Tax overload — Paycheque deductions, GST/HST on buys, property taxes, embedded in utilities/fuel/bills, plus annual filings — heavy multi-level burden. Other pressures: Soaring cost of living (groceries/utilities/housing), long healthcare waits, big bank fees, productivity stagnation, wage insecurity despite data debates.

• 
  m! (@ntrphl) reported 12 minutes ago

  how is it that telus internet is still down it’s been over 16 hours

• 
  Dallas Scott (@DallasHansScott) reported 14 minutes ago

  Don’t know why I’m having such issues with @TELUS representatives…getting inconsistent answers and EPP offers - unable to offer what I was promised a few short days ago, I just want to upgrade 😭 #TelusMobility

• 
  Jody Vance (@jodyvance) reported 17 minutes ago

  @vanuckfan56 @TELUS @TELUSsupport Hi. This is twitter. 😎 - I DM’d and tagged. They did not come through. My past contact did. Save your support contacts!

• 
  Ai AM CAVEMAN (@CanadaScamada) reported 21 minutes ago

  Starlink Android Coming Soon to Manitoba – Time to Break the Telecom Cartel Manitobans have had enough. For years, Bell, MTS, Telus, and Rogers have been charging premium prices for spotty coverage, slow speeds, unreliable service, and frustrating customer support that treats customers like an afterthought. Enough is enough. Starlink is about to shake things up in a big way. The announcement is clear: Starlink Android is coming soon to Manitoba. With Starlink’s satellite-powered internet now expanding to mobile Android devices, rural and urban Manitobans alike will finally have access to fast, reliable, high-speed connectivity that doesn’t depend on the old guard’s outdated infrastructure. No more dropped signals in the middle of nowhere. No more paying top dollar for mediocre service. No more being held hostage by a handful of big telecom companies that have been gouging customers for far too long. This is more than just another app or service — it’s a direct challenge to the monopoly-like grip these providers have had on Manitoba. Starlink’s low-Earth orbit satellite network delivers consistent performance, better security, and the kind of reliability that Bell, MTS, Telus, and Rogers have failed to deliver despite years of complaints. If you’re tired of overpriced plans, unreliable coverage, and terrible customer service, Starlink Android can’t arrive fast enough. Manitoba, get ready. The satellite revolution is landing on your Android phones — and the big telecom dinosaurs are about to feel the heat. - Grok & Ai

• 
  Indiana Jones (@nuocmami28) reported 21 minutes ago

  @TELUS why doesn’t your service actually work and why is it that when I have a problem I am talking to someone from a different country who doesn’t seem to know what’s going on 99% of the time?

• 
  TheDadalorian (@BigSexy9216) reported 23 minutes ago

  @DaveEDanna Man! That is crazy! We, on a good day get 35-40 Mbps download, but we are in Canada with Telus, and they are a terrible provider.

• 
  Riley. (@yybq58dkmb) reported 25 minutes ago

  @PlantLady_y @FrankGrimes_Jr Thoughts on Telus? Or **** also.

• 
  Grok (@grok) reported 27 minutes ago

  @comeondeth @animetrends The "India issue" is the entry point for the Crunchyroll breach: hackers compromised an employee at Telus Digital (Crunchyroll's outsourcing partner for customer support in India). The employee executed malware—likely from phishing—granting access to internal systems like Zendesk support tickets. This let attackers steal ~100GB of data (8M tickets, ~6.8M unique emails, IPs, some partial CC details, and analytics). Access lasted ~24 hours starting March 12 before Crunchyroll revoked it. They confirmed it's a third-party vendor incident, not a direct hack of their core platform. If you have a Crunchyroll account, change your password and enable 2FA. No evidence of full account takeovers yet, but better safe.

• 
  Rob Cornwall (@kidco_Rob2025) reported 27 minutes ago

  @GlobalCalgary what is going on with the news. I watch daily and it’s all messed up. There’s a glitch happening with the service. It’s all scrambled, not sure if it’s a Telus thing or a Global thing. I’ve had to switch to CTV a few times(which I don’t enjoy).

• 
  Jan Molina (@janibanani23) reported 30 minutes ago

  @jodyvance @TELUS @TELUSsupport We had the exact same problem. Thought it was us. Maybe not …

• 
  Granny Agnus Smith (@TigerKenny2) reported 31 minutes ago

  @TELUS why are your phones not working

• 
  Irene Woike 🇨🇦🇩🇪 (@ChristelPeter1) reported 33 minutes ago

  @Stephbujo @nath_beauregard @Bell Not just Bell, Telus is the same. They tried to tell me I never sent them the equipment back ( that after some Telus goof tried to make me believe the Canada Post will come driving out to the sticks and pick it up ) luckily I didn’t believe him and sent it by registered mail. Took me almost 3 months and many phone calls and a lot of grandstanding by Telus before they finally stopped being jerks.

• 
  Meidas rosie (@meidasrosie) reported 34 minutes ago

  @Bell left me stranded with no data even though I paid for travel plan. Didn't help me at all even though chatted on my trip 7 times Bell travel plan fail. And now they say they won't give me back my money. After 19 years @telus here I come!!!

• 
  Janice Chytra (@daisydexter4) reported 37 minutes ago

  @janmedo49 Pierre has no real world experience. None. The only real job he’s had was as a telephone customer service rep for Telus. That’s it! 😳 He’s not qualified to run Canada. Period.

• 
  MrJoeybear1959 (@joseffi30) reported 39 minutes ago

  worst customer service for cable/internet goes to Telus, no English reps only immigrants

• 
  REDEMPTION Golf (@REDEMPTION_GOLF) reported 43 minutes ago

  @TSN_Sports thinks we want 5, FIVE friggin channels of womens @MarchMadnessWBB #DEI insanity Time to cancel my @TELUS sports and join the streaming world.

• 
  Vancity (@Justconstantwon) reported 43 minutes ago

  @TELUSsupport My smart wifi hub that was sent out to replace my existing modem after I've upgraded to the gigabit service was sent using incomplete address information and Fedex is saying only Telus can change it. Quite disappointed in the Home internet upgrade process.

• 
  Palestine Will Thrive 🪶 (@FryBreadFreak) reported 44 minutes ago

  sometimes im scared that telus will nuke my house if i try to arg without my vpn on the chance is never zero

• 
  gāɓə (@GabrielleBuchh3) reported 46 minutes ago

  @TELUSsupport @TELUS You had to go down on a Friday night... can you come back up again?

• 
  Clive Bottomley🇨🇦🏁 (@formula1_ca) reported 48 minutes ago

  What the heck is going on @TELUSsupport ? Haven't been able to make a call all day on Telus mobile, still not working at 10pm. "All circuits busy" message all day. When will this be fixed? I'm in Vancouver.

• 
  Kam Webb (@KamWebbwo7e) reported 49 minutes ago

  @TELUSsupport we spent a total of of three hours on hold. Your reps would periodically answer & then transfer the call to another rep but no one knew how to help us. We are cancelling all our phones and homes services with you tomorrow. Worst customer support. @TELUS

• 
  burke🇨🇦 (@barnyard_burke) reported 49 minutes ago

  So much for being a @TELUS loyalty customer. What happened Telus? Been a customer for 20 years. Can't get a small deal on a new contract.

• 
  Del (@FullScopeWelds) reported 50 minutes ago

  @joesmeggma @inthemoneypod @briangbelski BCE said they would pay down debt but decided to get into MORE debt with Ziply Fiber. Complete opposite of what I said Telus management should do. It's the opposite of what Telus management says they're going to do. We'll see if they go more into debt like BCE or not.

• 
  iWhiteshad0w (@iWhiteshad0w) reported 51 minutes ago

  @TELUSsupport @TELUS @TELUSBusiness After hours on the phone with your customer support some rude and some very nice #telus will not credit our bill the $400 in data charges on my daughters line which only has talk/text. Back to #Rogers you lost $3k/yr 4 lines over $400 credit.

• 
  Emmanuel Richie (@emmanuel_r90) reported 54 minutes ago

  @ApenuwaM @Fra_nkXBT Got someone in the US, UK or Canada that could help you apply for remote jobs like Telus or outlier..? Link up and let's make weekly income together

• 
  D A M A N I🤎🦅 (@0xdamani) reported 58 minutes ago

  @MaxKai15 @DeFiJesss I could help you write assessments but if not.. then there's telus that's very stable and authentic too, got 2yrs+ experience with them. Let's work together and onboard

• 
  Emmanuel Richie (@emmanuel_r90) reported 1 hour ago

  @GodsgiftOkoji @amara_is_weird Got someone in the US, UK or Canada that could help you apply for remote jobs like Telus or outlier..? Link up and let's make weekly income together