Telus service status: outage reports and connection issues
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Full Outage Map
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
- Internet (50%)
- Phone (23%)
- Wi-fi (12%)
- TV (6%)
- Total Blackout (5%)
- E-mail (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Edmonton, Burnaby, Montréal, Cambridge, Kitchener, Toronto, Vancouver, Guelph, Langley, Ottawa, Kamloops, Essex County, Calgary, London, and Sarnia.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal
|
Total Blackout | 3 minutes ago |
|
Edmonton
|
Internet | 8 hours ago |
|
Burnaby
|
Internet | 10 hours ago |
|
Montréal
|
Internet | 14 hours ago |
|
Cambridge
|
Total Blackout | 16 hours ago |
|
Montréal
|
Phone | 17 hours ago |
Full Outage Map
Community Discussion
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Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Chad Stewart 🇨🇦 (@Jiggly_Pig) reported@jodyvance @TELUS I’ve had Starlink for years. It was down once for a glitch for about 6 hours, but that was the only incident in five years.
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xOxStayCxOx (@xOxStaycxOx) reportedNot understanding how my Stream+ is no longer attached to my @TELUS account so I can’t cancel it but I keep getting billed monthly for it. Not to mention there is no customer service line to call for help cancelling I am just stuck praying someone reads my ticket?!
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Vikram Barhat (@VikramBarhat) reported@jodyvance @TELUS If it’s any consolation, Bell fiber is just as bad.
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stopbelievingthegovernment (@stopbelievingt1) reported@MelissaLMRogers @JasminLaine_ @TELUSsupport That's outrageous. Telus convinced me to switch from rogers by making my plan $30/month. Customer service has been awful.
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Derek Cockroft (@derekcockroft) reported@RodAVanier So even worse. The CTRC (run by Roger’s and Telus) is now making the competitive environment in Canada worse. Who ******* wants this? It’s not good for consumer choice, it’s not good for trade relations, and it creates uncertainty for content providers in Canada. **** THE CTRC
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🇨🇦 Ukraine 🇺🇦 needs more ammo 🇮🇱 (@bcwestmind) reportedI had @Telus Optik TV basic, and internet, for under $100 a month. When my plan ended, I got a bill for a new plan at $330/mo. No lie?!?¿¡!! I phoned them up and got it down to ~$115/mo. When I said no TV just internet, the conversation changed it seems.
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Ash Mishra (@ashwani_avgeek) reported@TELUS @TELUSsupport is now making calls, making false claims to reduce your bills, adding new services without asking for your permission and increasing monthly cost in the most unethical way. Beware. In absence of a real person to talk to and when most customer care staff speak in a way that is hard to understand, it is very easy to get scammed.
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susan bancroft,陳素琴 (@susanbancroft12) reported@jodyvance @TELUS All the "service " providers are the same
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Adrian Somers (@SomersYYJ) reported@jodyvance @TELUS having the same problem, nearly impossible to get help or support beyond plug & unplug the router. Garbage service from Telus
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Patrick GK (@Zerquetch) reported@Martyupnorth 21 years I was with them. They would never call back on my "do you still want my business" calls and e-mails. Then tried to send me a bill for $29 after changing the service. Terrible service. Telus at least has better coverage in the ******, remote places I work for time to time
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Dr Bud Prizeman (@RobertMutis1) reported@jodyvance @TELUS It’s crappy equipment. The digital boxes are total junk. We’ve had to replace ours twice due to a variety of issues.
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Shahrooz Fermani 🇨🇦 (@SFermani1996) reported@MelissaLMRogers @TELUSsupport Stop paying your wireless service towards the big three (Rogers, Bell, Telus) They overcharge, and they also have the right to increase their subscription prices at anytime. I am paying $50 a month to Freedom Mobile for Unlimited Canada-US Talk, Text, with Bonus Data applied.
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AF 🇨🇦 (@AlicatraeFraser) reported@jodyvance @TELUS After reading this problem you had last Fall, asking for your cable TV back to hardwired not wifi as cable was going off. I had Telus in & had technician hard wire (cable to wall) He checked the system, upgraded to new modem. I paid for the call cause it was extensive work.
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Casey Hilton (@hilton_cas99159) reported@jodyvance @TELUS Have the same problem with Rogers so not sure what the answer is. Canada has the highest fees for Internet and the worst service
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James 🇺🇸🇨🇦 (@JamesVancouver4) reported@jodyvance @TELUS Is it mostly Telus Tv you have issues with ?
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Gordon Adams (@GordAdams4) reported@jodyvance @TELUS I have had Shaw for the last twenty years and no problems
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Luke Friday (@sdxc25) reported**** flip phone 📱 Telus......I wasn't even gonna try to Film it , at night, fast speeds
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AYCT (@ptlrnk302) reported@TELUSsupport The wifi service is out for 2 days now. Worst timing ever Telus. We get weekends to enjoy and this is what we end up with. Remind me again why I am paying premium prices for Telus?
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glazier (@glazier788739) reported@MelissaLMRogers @TELUSsupport Yes we are getting screwed for sure. We have been with Telus for ever but lately are having a problem with them because they raise the price for no apparent reason. Their customer service is horrible and they don,t speak very good english and hard to understand.
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Unacceptable Cherie B (@CherieBeneteau) reportedBut yet the phone service providers Bell rogers telus etc are silent We are paying close attention to who's silent that shouldn't be
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Margot Maddison-MacFadyen, PhD (@M_M_MacFadyen) reported@CanucksIn4 @jodyvance @TELUS I got Starlink a few years ago because our wifi was so bad I couldn’t work from home. It’s brilliant. Never had a problem since plugging Starlink in. When there’s a Starlink telephone, I will get it, too.
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Albertas Maximus (@WagsDickie74380) reported@MelissaLMRogers @TELUSsupport Telus is garbage virgin get 128GB for $55
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Brenden Smith (@Moosetastrophe) reported@TELUS The problem with that, is I don't live there. I can't do anything even if you "help". I have to set my own up, today, and if the same thing happens, you'll know.
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Patrick O'Rourke (@Patrick_ORourke) reportedI don’t know why I continue to give Koodo/Telus money when I consistently have 1 bar of service on my neighbourhood. I’m told that’s normal, though 🙄.
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Kathy Steffich Wells (@kittybunbun4) reported@jodyvance @TELUS I hate Telus, they are just the worst in customer service or lack of it. I am with Rodgers and they are great.
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CryptoNova (@realcryptonova) reported@MelissaLMRogers @TELUSsupport I’m paying 25$ a month for 100 GB and unlimited calls, in Canada. Ditch Telus, that’s your solution.
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Daniel Stevenson (@D313131Daniel) reported@MelissaLMRogers @TELUSsupport Hey a decade ago Canadians were offered American cell service in Canada, but Telus whipped up such a frenzy among Canadians it never happened.
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capt_Ivan_Danko (@Capt_Ivan_Danko) reported@MelissaLMRogers @TELUSsupport I pay $36 for 100gb through freedom. Left Telus when they said I owed nearly $800 though I never missed a payment . Said it was an accident on their part but the collection calls keep coming .
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🆒 Chris Parry (@ChrisParry) reported@jojojojojobz @jodyvance @TELUS Why go from bad to bad?
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Brad Dragon (@Braddragon1812) reported@Martyupnorth Telus is really bad for mystery charges. Always check your bills.