Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (50%)
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Phone (24%)
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Wi-fi (9%)
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TV (8%)
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Total Blackout (4%)
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E-mail (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Burnaby, Regina, Edmonton, Langley, Vancouver, Surrey, Calgary, Toronto, Sherwood Park, Burns Lake, North Vancouver, 100 Mile House, Barrie, Duncan and Maple Ridge.
City | Problem Type | Report Time |
---|---|---|
Burnaby | ||
Regina | Phone | |
Burnaby | Internet | |
Edmonton | Internet | |
Langley | Internet | |
Vancouver | TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Ehjae Chan
(@EhjaeC) reported
@netflix can you please do something about your app for @TELUS? The audio cracking is awful, tons of us keep bringing it up and are getting no answers and no fixes. We've tried all of the suggested solutions and the issue prevails regardless of what audio setup we use.
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BrittM
(@19BAM91) reported
Caring at all? Well go sign up for @TELUS @TELUSsupport if you want consistently ****** service!!! Anyone know any good phone companies to switch to, or are they all greedy monsters? #fuming #endrant
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x-RBS
(@RSmitty_19) reported
@GrosfieldTaylor Telus itself is solid, like cell service and internet and what not. But their customer service is an absolute joke
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GORD
(@smokeygw) reported
@InvestiQuant Brian Telus chcnged their prvider for e-mail having all kinds of problems so that it WY it bounced cheers Gordi
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x-Madi- Ryan Mcleod is the Answer
(@Madi39) reported
@Kage_99 @itsrouel @TELUS Shouldn’t be any line that shallow especially running through your yard. Too much can happen in those first first foot alone, i see it every day:/ well I’m glad nothing bad happened though! Coulda been a dangerous one
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Mike Allen
(@MikeAllen_YMM) reported
@TELUSsupport Sorry Telus, but after 40 years of supporting you (since the AGT days) I have had to stop using you. I have never been so angry and dissatisfied with a vendor in my life! There is no accountability and zero help from your people!
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Economic Prisoner
(@EconomicPrison1) reported
@BissellCentre @ScarletBjornson Telus Health being the provider kind of leaves a bad taste though.
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Guimary
(@Guimary4) reported
Telus is garbage wifi do not use this wifi line ever again please
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cherry grant
(@cherry_grant) reported
did you know that anyone can just add channels on your TV without a password or anything on @TELUS? I just discovered I’ve been paying $30/month extra for two packages that I NEVER use because of my sneaky ******* ex roommate. I am LIVID. he shouldn’t have even able to add them.
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Shane
(@Robinson21Shane) reported
@Kage_99 @TELUS @TELUS is the worst! My communications line comes out of the ground in my front yard about 5 feet before it goes into my house.... such shady contractors that do the work and Telus doesn’t seem to care
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Daniella
(@DaniellaVanIsle) reported
@jodyvance I’m frustrated for you. I can’t wrap my brain around why; between shaw and Telus, they have the worst communication with their users.
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Carrie Ryan
(@604cr905) reported
@jodyvance Ugh- switched to @TELUS last fall because we couldn’t get service from Shaw at all. Telus call back seems pretty good, and while nobody’s perfect, the agents on the phone don’t use a script (woo hoo!) and are empowered and trained to fix issues right away. #thedevilyouknow
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Strawberryshortcak3
(@strawbryshrtck3) reported
Why does telus suck so bad
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Kirsten
(@Keeks_Nova) reported
@cherry_grant @TELUS @TELUSsupport I've said it before and I'll say it again. Telus is the absolute worst, forever and always.
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epal misai
(@iAppleMustache) reported
KJ ni tak telus. And his integrity can always be questionable. Selalunya orang behave macam ni because he got something to lose, ada interest on something or trying to protect someone who does. People pleaser, but not poor people’s pleaser.
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Christina 🥀
(@Pepperoni_Salad) reported
I had enough Telus Rewards or whatever they're called for a $50 Amazon gift card so I redeemed them for that then immediately forgot anything I may have ever wanted to purchase. I'm bad at this game. I hope I don't forget that I have this.
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Shelby Rose
(@shelbyjeanrose) reported
@TELUSsupport nothing but issues with Telus... the cable is the worst!! Have had 5 techs here and my recordings still don’t work constantly having to restart my cable box frustrated is an understatement and I can’t believe we pay almost $200/month for this service
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Legend_R3dd
(@Legend_R3dd) reported
@WereWING11 It's Telus 75. So about 75 down and most likely lower upload. But I'm paying about 60 bucks a month for it
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BrittM
(@19BAM91) reported
That? Do you think after relying on a service for over a decade, that your brain would just suddenly adjust to this new way with absolutely no warning? Fair warning @TELUS @TELUSsupport will consistently screw you over big time and not give one **** or try to help you with
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Ricardo Letonai🇨🇦
(@letonai) reported
@linusgsebastian @suuuoppp Got Telus here.. 75mb (max i could get) sucks
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Jeff Cabiles
(@ShOcKjOcK80) reported
@SKBigBluJetsfan NOT BELL lol. We switched to Telus because we phoned to find out plans and new phones. Got the run around, talked to 2 rude cs reps. Wife said that made the decision easy to switch lol
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Field Marshal
(@Field_Marshal_) reported
@Kage_99 @TELUS Dayyyyum. WTF.
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SLW
(@wilst2) reported
@TELUS @TELUSsupport The call dropped because your network is absolutely horrible. When he called back He was informed a manager would be calling him within 3 hours and we have still yet to hear anything nearly 20 hours later. This is abysmal customer service and I am fed up.
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Stratstar
(@TheStratstar) reported
And I can’t ******* rewind. Telus is ****.
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SLW
(@wilst2) reported
@TELUS @TELUSsupport We need to know how to cancel this phone immediately and transfer to a more reliable network that values its customers. He works from home and needs a reliable network that will not LOSE him business while paying for a service that does not work.
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Stephanie
(@kyuface) reported
So sick of the @TELUS app never working when I access it. And sadly sometimes the website is no better. Telus, please fix it. Thanks.
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SLW
(@wilst2) reported
My boyfriend is a customer of @TELUS business and has been experiencing horrific phone and customer service from you for over a month. Yesterday he sat on hold for 4HOURS and was passed through 4 different departments in an attempt to cancel services with you. @TELUSsupport
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N Heazell
(@Scruffy_lookin) reported
@TELUS your cable tv UI sucks!
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KevinHerronArt
(@KevinHerronArt) reported
@suuuoppp I'm on Novus, haven't had any issues and they are the cheapest by far. Was on Telus before them, they worked well too. If your building is old and only has copper wires go with Telus or Shaw but ask for a 2nd wire to get you 150mb/s down if 75 isn't enough! Cheers
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cowboy bebot
(@spacegrace_jpg) reported
@FidoSolutions your service is trash for what you’re asking me to pay a month telus can treat me better