Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (25%)
• Total Blackout (9%)
• Wi-fi (8%)
• E-mail (4%)
• TV (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Edmonton, Grande Prairie, Nanaimo, Surrey, L'Épiphanie, Duncan, Vancouver, Guelph, Brampton, Calgary, Mississauga, Montréal, Whitecourt, Hamilton, and Lethbridge.

City	Problem Type	Report Time
Edmonton	E-mail	16 hours ago
Grande Prairie	Internet	17 hours ago
Nanaimo	TV	19 hours ago
Surrey	Internet	1 day ago
L'Épiphanie	Phone	2 days ago
Grande Prairie	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Patrick Kernaghan(He/Him) (@Brevity_ii) reported 5 minutes ago

  @dagdakiayaz @Rogers Switch to Telus. Rogers isn't worth your time and they don't care about customer service. Getting away from them was has been such a good change.

• 
  Kristel 💙🧡 🇨🇦 (@kristelxo) reported 9 minutes ago

  @ReaganPodelec @TELUSsupport I think I’m gonna be ill… I saw that it was delivered, never heard anything from Telus and tossed that receipt

• 
  Darlow012 (@Darlow012) reported 9 minutes ago

  @GunGnome @Rogers Because what are you, the customer, going to do about it, switch to Bell or Telus 🤑🤑🤑 They got us good

• 
  Kiran (@KiranAnnappa) reported 10 minutes ago

  I think only @koodo @TELUS has the confidence to upgrade a customer from their Basic plan to Premium plan without customer’s explicit request or customer’s knowledge. A thing called ‘Customer experience’ got no meaning 🙁 @CRTCeng

• 
  lutz zilliken (@LZilliken) reported 12 minutes ago

  Down town Nanaimo One ******* bar with telus How is that piece of **** company still in business????

• 
  Mike Brennan (@MikeBre58407055) reported 16 minutes ago

  @MPelletierCIO I cut my Telus bill by 50%, got rid of the cable boxes and all the specialty channels and packages, now I just stream what I want to see on AMZN, APPL, etc. Telus has problems bigger than customer growth, it's guys like me staying with them, but dumping half the services.

• 
  Del (@FullScopeWelds) reported 17 minutes ago

  @BoomerDivvies @TELUS They're a nightmare. Say this as a previously frustrated client and shareholder. Hours to get through only for them to spew lies claiming it's smart devices slowing down my Internet and making the TV freeze. 4th repairman told to go to Rogers.

• 
  Bill McCreery (@Bill_McCreery) reported 18 minutes ago

  @DouglasTodd @TELUS 2/2 What happens when the US South & Central America become unlivable? These issues won't go away.

• 
  Cindy O 🇨🇦❤️ 🖖 (@Ceiba59Co) reported 18 minutes ago

  @lynnmercereau I was pissed they took over Shaw. Customer service is now a joke. I got rid of Telus because of their lack of service, and now in the same boat!

• 
  nightMairCreative (@nightMairC) reported 19 minutes ago

  Dear @TELUS @TELUSsupport planting 26 million trees is fine but being on hold for 56 min and counting for tech support with a new tv remote setup is kinda ridiculous. 25 yr customer. The last year has been disappointing to say the least

• 
  K D (@_kd2357) reported 19 minutes ago

  @JustMeJamie64 @Rogers Telus is the worst, their call center is in which I would assume Mexico and they just keep bouncing you around to different departments because no one wants to help you.

• 
  ⚡️₿ is Hope (@Hawkmo0n) reported 26 minutes ago

  @BoomerDivvies @TELUS Amen!! The duopoly situation that CRTC allowed with Rogers and Telus is one of the leading reasons they can get away with such horrific service.

• 
  TELUS Support (@TELUSsupport) reported 31 minutes ago

  @zulutruckeryyc Apologies, and that's definitely not the experience you should be having with your TELUS PureFibre service. To clarify, your internet services are no longer working?

• 
  Tim S (@TimS98546018) reported 34 minutes ago

  @bruce_mcgonigal EVERYTHING THEY DO IS ILLEGAL ??? ANY MORE WETLANDS SCANDALS COMING UP WEF SCAMMER ??? I'M WITH TELUS AND MY BILL WENT UP $10 DOLLARS FROM LAST MONTH ??? I HAVEN'T WENT TO THE STORE YET ??? BUT WE ARE PAYING FOR THE DATA CENTERS TOO ??? THEY ARE BAD FOR THE ENVIRONMENT TOO ???POS

• 
  @WeNeedAHero (@WheresOurHeroes) reported 36 minutes ago

  DEAR AT&T and TELUS, Are you paying attention? A company is only as good as it's service and attention to the most remote and poorest members of its service area. (I still say the same thing about unions too). When areas in SE Alaska don't have phone and internet their lives are highly at risk. It's not just about a drop in communications, gaming, streaming movies or social media. It's a drop in safety tools for these island dwellers too. Not to mention that with millions of tourists every year robbing the locals of bandwidth with high data traffic locals end up in last place as highpaying users for lack of competition. Ketchikan’s main internet (KPU fiber via the Canada route, plus cellular from providers like GCI/AT&T) has "finite capacity". When multiple cruise ships dock and thousands of tourists flood downtown with phones and devices, and that shared bandwidth gets congested—slowing speeds for everyone. When the service is down, many local busineses lose the use of POS machines (but still pay the rent to have them). Starlink solves this in several practical ways: -independant backup, -reliable pathways and -outage resilience. Starlink is already a tremendous service for the Alaska Marine Highway System which is a class 1 essential service for SE Alaska, whereby these ferries are often the only way form of transportation between island communities for so many of these remote residents. In this age of high technology, the current tools, even with their own redundancies, just don't offer enough protections. This isn't an advertisement nor do I get paid for mentioning Starlink. But I will post pricing for SE Alaska residents because these remote areas need options: As of August 2026, Starlink’s regular U.S. Residential pricing (which applies in Southeast Alaska) is: Residential 100 Mbps: $55/month Residential 200 Mbps: $85/month Residential MAX: $130/month New customers can download the Starlink mobile app and the sign up opens on the initial screen. Competition is a beautiful thing. Just saying...

• 
  Clayton (@phinx404) reported 36 minutes ago

  @TELUS I had to switch one already after they went in store to get new sim. Try to help but it’s just another dead zone in southern Ontario. I have others that drop or silence for 10 seconds in same spots while they driving. It’s useless. 20yrs and worst reception.

• 
  C Lo aka Vandal Savage (@intrikitt) reported 41 minutes ago

  @TELUS @TELUSsupport you guys are an ABSOLUTE JOKE. I booked my security and internet services with you since July 17th for today, yet you changed my booking with the bell Rep to a random Friday... I then call you TO CORRECT the issue, which you say you did for today..

• 
  Bruce McGonigal (@bruce_mcgonigal) reported 42 minutes ago

  Smart TVs also can be turned on remotely, including the Alexa microphone in your remote control. It can also hack your wifi network and all devices on it. China did it for years in the USA. My FireTV when connected to the computer was changing settings on my PC, when connected via an HDMI cable, BUT NOT TURNED ON. I could tell because my PC screen would change as if a new monitor was turned on and found out it was the TV doing it. So a TV not turned on was still interfacing with my computer without my permission. I also noticed my TV was doing updates despite the fact my TV was not connected to my wifi network. Instead it was doing the updates without my permission, using the 4K Telus digital box it was connected to.

• 
  Steph's Coping Strategies (@Strigah_steph) reported 42 minutes ago

  @Lidsville @Rogers This sounds like when I was being called by Telus for months about their security service. I kept asking to be taken off the list, they kept calling. Telecoms are evil

• 
  John Iosifov ✨💥 Ender Turing | AiCMO (@johniosifov) reported 43 minutes ago

  Three things contact center leaders are measuring instead of deflection: **1. Resolution quality score** — Did the customer's problem actually get solved? Not "was the call ended" but "did the issue recur within 7 days?" **2. Post-interaction sentiment delta** — How did the customer feel after AI vs. human? TELUS found that proactive AI outreach (before the customer calls to cancel) had sentiment scores 34% higher than reactive deflection. **3. Revenue at risk per interaction** — Tag calls by customer segment. A 3-year enterprise contract holder calling about billing deserves a different AI routing decision than a trial user with a password reset.

• 
  smokesone 😶‍🌫️👑 (@petuniawtf) reported 44 minutes ago

  @Ayan604 @TELUS @TELUSsupport Those damn immigrants

• 
  Trish Maisonville (@macidpm) reported 48 minutes ago

  They have a list of TELUS mobility clients. When they call me, they don't mention Rogers, only Telus and say "calling from telus, as a longtime customer we see that you ... " So these learning tools should be shared w those responsible for protecting my privacy at TELUS

• 
  Michael (The Young Buck)🧢 (@YoungBuckFarms) reported 48 minutes ago

  How often does everyone else get calls from Telus, or another phone provider? Weekly? I just don't answer anymore. I always told them, don't bother me unless you can give me the same thing I have for less $ or a better plan for the same $. And no, I don't want a new damn phone

• 
  ALPHA MALE! (@dingoboy70) reported 49 minutes ago

  Their service sucks because they sub contract out their technician calls to a 3 rd party contractor who has no money in the game son they don’t care. DO YOURSELF A FAVOUR AVOID TELUS LIKE THE PLAGUE.

• 
  peter the butchwhore (@hotglassofskank) reported 51 minutes ago

  it’s crazy that telus can charge me $135 to cancel my internet service when they do not offer the service at my new house. like that’s a YOU problem.

• 
  Shane Thomas (@ShaneAgronomy) reported 51 minutes ago

  Input distribution in the United States is shifting. Last week it was announced that beginning with the 2027 season, Simplot Grower Solutions will no longer distribute or sell Bayer-branded crop protection or seed. And, starting in 2028, WinField United would not be selling Dekalb, Asgrow, and Deltapine seed brands, though it retains Bayer crop protection. Simplot's Innvictis brand retains licensing access to Bayer genetics, and WinField's Croplan and Armor brands keep Bayer traits. A shift was bound to happen and I doubt it's the last announcement we will see. Bayer signaled a change in its May 2025 strategy update, emphasizing new GTM motions with the US called out specifically as a region where shifts would happen. Bayer has forecast a mid-twenties EBITDA margin in Crop Science by 2029, from roughly 20% today, and while new and novel products are one avenue to improve margin, the other requirement is managing costs and working capital on the other end. I wrote a year ago that distributors and retailers should be ready for changes in product access, rebate dollars, and more high-touch demand generation from Bayer. If I'm a retailer, distributor, or manufacturer, there are several different questions that need to be asked and strategic focus needs to be top of mind. I broke it all down in more detail in this week's Upstream Ag Professional, alongside: - The Law of Conservation of Attractive Profits in crop protection - Q2 2026 results across Bayer, Nutrien, The Mosaic Company, UPL, TELUS Agriculture & Consumer Goods, and CNH - Influence Erosion in Ag Retail - Ambrook Raise - Salience Bias and how it needs to be considered in the context of sensor technology - InnerPlant Data Traits and Increasing Returns + much more How do you think the future of crop input distribution will shift in the next 5 years?

• 
  Shawn Tock (@TockShawn) reported 54 minutes ago

  @RogersHelps @rogers: 15 hours with no internet, using my @telus phone as a hotspot. At 8 am, you said it'd take 4 hours to fix. Then 4-6 hours. Then the Rogers outage page kept extending the resolution time by an hour. Now an agent told me 24 hours. WTF? Unacceptable.

• 
  Marv Brown (@grizbro) reported 54 minutes ago

  @TELUSsupport thank you Telus for zero help on my technical issues. Almost 3 hours in hold. Talked to rep. He took my number in case of disconnection. Lost call no call back. I hate Telus. Looking for alternative. Internet, phone, tv. Telus hates customers.

• 
  Uptimus (@UptimusApp) reported 58 minutes ago

  Aug 10 at 14:35 UTC: The Telus website incident has returned to recovery monitoring. Uptimus signals show reports have stabilized, and we are now verifying system performance.

• 
  Some might say… (@paulbeit) reported 1 hour ago

  @Critter_Paths @RebelNewsOnline Oh gosh…ya…I’ve been doing this for 30 years…building switching centers, to central offices/and now Data Centers and supporting/installing/upgrading/planning/budgeting/building these projects and all the “wires” on poles, towers and in holes - all over 🇨🇦. Built networks for Bell, Roger’s, Telus, Cogeco, Videotron, Eastlink, SaskTel, NRBN, NFTC, C3Telecon, Sogetel……I can go on. Here is the scoop on Data Centers. Yes, DC’s take a ton of energy in the form of electricity and some “do” water. Not all are built the same. For context a simple (small) 50,000 square foot DC - can provide service to approximately 30M people globally again on today’s AI standards. This DC, again for example, can create over 3 to 7m in tax revenue per year for any community (and way more for the feds could get some DST from the 🌎. So this DC, for context, sits in a Dollar Store size building……and delivers a huge boost to the locals….to build that they employed over 200 part time and now hire 50 people to manage it daily…the 200 that built this, build the next - a team a crew, and they get way more $ after every gig….talk to me….I fly around talking about this. I think we have a better job to do in communicating the overall business, environment, economic, and social aspects of them….I have work to do….but Canada is cold, has a ton of land, resources, and a ton of access to global fiber connectivity. If not, I’ll install it with all my friends 👍🇨🇦👍