Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (45%)
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Phone (30%)
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Wi-fi (9%)
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TV (6%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Vancouver, Richmond, Oliver, Parksville, Calgary, New Westminster, Montréal, Whistler, Montmagny, Swift Current, Edmonton, Spruce Grove, Duncan, Kelowna and London.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Richmond |
TV | |
| Oliver |
TV | |
| Parksville |
Internet | |
| Vancouver |
Phone | |
| Calgary |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Jay
(@CobraKidJay) reported
Been over a week now of having cable problems... Parents said they'll call Telus next time cause I don't have the patience anymore to deal with it.
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XZact Hypothetical Leptoquark
(@XZactLeptoquark) reported
@TELUS @WorldMobileTeam please fix this
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Hanosh
(@hanoshmg) reported
@TELUS @TELUSsupport After being a customer for 10 years, (Reliance--> ADT--> Telus Home Security), why am I being charged for 30 days after I have sold the house ?
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Zaheed Bardai
(@zaheedonism) reported
from
Saskatoon, Saskatchewan
@mattbrett I pay $50/6GB w/ Koodo. Uses Telus’ network and towers. Pretty reliable service. I wish cell service/pricing was standardized across Canada.
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SueCanada 🐧🐧
(@ONTLLs) reported
Okay so I got a new cell phone from #Telus, them being the cheap bastards they are, don't sell charging cables with any phone you buy from them! Charge your extra for charging!! Like WTF!
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Justine Withanee
(@jayee_aitch) reported
@LizJocelyne @MavenOfMayhem A Telus sales guy once told me he would come back when my husband was home because I didn’t want to upgrade my TV service. I laughed and I laughed.
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Cindy Lyoness has her #2nddose
(@CindyLyoness) reported
@mini_bubbly Oh wow.... Good for you... my brother out here has had alot of issues with Telus.. I am going with Shaw when i move into my apartment in Sept.
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da pression
(@_daijoubuu) reported
I hope Telus gets put in the ****** ground with the rest of the garbage oligopoly when starlink gets good I hope all those executive ***** lose their jobs and starve
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Martin Badke, CJL 🌎 🍁 🗝
(@lauxmyth) reported
Well, a service call with @TELUS was painless. Maybe cuz it was something they wanted to change.
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no thanks
(@raymondedwards) reported
@worldwise001 @seldo Canadian phone companies allow credit cards (at least Bell, Telus, Koodo, Public) but yeah, I've never been able to pay our water or electricity with credit card. As you say, those are bank account only.
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Hublai_Khan
(@HublaiK) reported
@jfmezei No one cablecos but powercos should have priority to make a utility grade #smartgrid network & lease the ISP provision to the cableco. Bell & Telus should be forced to stick to backhaul, industrial and towers, and simply banned from home service when powerco can host any ISP.
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Adil Aliyev
(@adilaliyev) reported
@TELUS I understand your employee have their KPIs, I know you try to make more money, but it is really annoying everytime to get advertising. Today you called then I said not interested in TV, then your people knocked my door to offer TV service. 1/2
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ChrisD.ca
(@ChrisDca) reported
@TELUSsupport How do I reach the Telus ADT customer service team? Is there an email address? Have tried calling and left my number, but nobody has called me back. It's been 4 days.
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mcdabbins
(@Mcdabbins1) reported
@TELUS I just **** myself
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jason m huish
(@Jaydog74Huish) reported
I’m getting Telus optik tv I’m getting it on August 4th it’s about 113 $ I could afford it they would help me to transfer from Shaw to them I’m psyched up
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Ryan M.D.
(@Ryyyan61) reported
@danisu87 No I never said that. Telus is notoriously bad. Shaw has been great in my experience, and you get much faster speeds for a lower price. I would just make the switch.
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fredo
(@fredoskemp) reported
grown *** man gon drive by n say telus sucks ***** as I get out the work whip??? It’s literally 9 am
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ReginaldP.Spivey
(@RegPSpivey) reported
@nationalpost @TELUS This is a lovely story that has shown up on my feed as sponsored content. It is presented by the Post, a rag paper owned by US hedge funds, and Telus, who seem to be tied at the hip with Shandro to privatize healthcare. Save me your garbage rebranding.
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Larry Svenson
(@Larry_Svenson) reported
Hey @RogersHelps why did you add a service to my account without my permission? Tweeting this as your live chat keeps telling me there are no real people to talk to. Last chat was a great example of poor customer service. Maybe @ShawInfo or @TELUS will offer better service
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Sandy 🇳🇱❤️🌷🇨🇦
(@sandy8454) reported
@TELUS @TELUSsupport Guide is working, tv is working but no access to PVR listing. Have rebooted several times, no fix. Is there a system issue?
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Will
(@LurkingLogger) reported
@Shawhelp @jennifer01inBC It’s been 4 days now and this idea is new to your “team”??? Get some limited bandwidth into your fibre line using the cellular network or ask for bandwidth from Telus given the emergency situation. This has gone on long enough.
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Josh Arbess יהושע בן-אליעזר
(@JoshArbess) reported
@rcarrick Quite the opposite with @TELUS. Never been on hold for more than 10 minutes before reaching an agent.
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Hunter Holtmyer (mk)
(@holtmuer) reported
@Aprime @TELUS ... what the actual ****
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🇨🇦🍁Cheryl X2 Vaccinated🍁🇨🇦CANADA🍁🇨🇦
(@mini_bubbly) reported
@CindyLyoness when I left Bell in 2001, went to Rogers, I was with them for 4 years, then left Rogers for Telus, never ever had one problem with any bills, they are always the same every month, never been overcharged at all, so from 2005 to 2021, still with Telus
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Reza Rahmani
(@Rezarah85) reported
@GCarabine Imagine you were forced to pay a ridiculous sum of money for Telus internet every month No choice to subscribe to Shaw or Bell instead. No choice to stop paying for internet. Telus salesman says: “No you can’t cancel, but hey, Telus is great!” That’s you. You’re that guy.
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TG
(@TG87721686) reported
@TELUSsupport @Patrick87827040 That is ridiculous- I am a broker and my team needs the info live - we pay Telus for cable and specifically the news channels on several devices- why wouldn’t we just cancel our 2500$ a month we pay Telus and stream CNBC live … hmmm now that I think about it 👋 so long Telus
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Curtis Lavoie
(@Curtis_Lavoie) reported
@danisu87 @TELUS My internet with @TELUS has been atrocious. The next step is to send a tech out that I have to pay a $200 service charge for. I'm looking hard at other providers.
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Ryan Wagg
(@wagg_ryan) reported
from
Gander, Newfoundland and Labrador
@Bell been trying to get a hold of someone to upgrade my phone for 2 hours. Please help! @Rogers or @TELUS interested in a new customer? Just got cut off from bell again!!
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Chris
(@Chris91138742) reported
@nationalpost @TELUS Sorry poor people... the moral of the story is if you don't have enough money for a monitored security system you would die.
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Alberta Political Accountability Hub (APAH)
(@AlbertaPAH) reported
@steigercaseih @TELUS @jkenney Lethbridge and Red Deer will get fibre broadband and then they’ll declare that the problem is solved lol