Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (22%)
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Wi-fi (10%)
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TV (7%)
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E-mail (6%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Vancouver, Surrey, Calgary, Edmonton, Kaleden, Duncan, Sherwood Park, Toronto, Montréal, Coquitlam, North Vancouver, Whitby, Victoria, Rapide-Danseur and Yellowknife.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
Phone | |
| Surrey |
Internet | |
| Calgary |
Wi-fi | |
| Vancouver |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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👑MediatorCJ ᵀᴺ
(@Exxtrahands) reported
@TELUSsupport I've been holding on now on the phone with my issue for the longest time. Like this is ridiculous. 1hr 50mins and still waiting. Sigh! Why did I switch over from Fido to Telus. Why?? Lost my iPhone 11, still no trace to it. Phone bill higher than I could imagine
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S.A.D. Canada
(@knutsonpatrick9) reported
Good Evening Telus, Please shut down your service until further notice
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pitching for the Yankees, Shooter McGavin!
(@Freshprinnorth) reported
@_StanleyPain_ @TELUS True, but we’re probably a few days away from her signing up with a different phone company, and when she does get ahold of them, it would be to cancel her service.
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Terra Hazelton
(@TerraHazelton) reported
Looking to switch service providers from @TELUS to a company with decent customer service. Very disappointed with Telus. Own my device now so I’m a free agent. Who do you love friends?!
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Simran Singh
(@SimranRoohi) reported
If youre a Telus customer in the North Burnaby area… there seems to be an outage rn😵💫 @bbybeacon @TELUSsupport
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Kathy Kerr
(@kathkerr1) reported
Telus customer service ruining our day.
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kristina🇺🇦
(@kristinafanzega) reported
@discoveryplus @TELUS I've been asking since 2020 when a package will be available on #optik TV. I'm told 'soon' .... 3 yrs later, still not available. Can we fix this please 🙏
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Stanley Pain
(@_StanleyPain_) reported
@Freshprinnorth @TELUS Can't cancel when you can't talk to em lol.
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joey V
(@joestar76) reported
@gurgavin We are told 6percent Everything I touch or service i use has gone up more than 6 percent. I did get a little break from Telus LOL Not sure how this B S number is calculated. Feel l think on many things its like 20percent
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BARRY ALLEN
(@mikep75446070) reported
@somi_teslagirl @RemoCan62 @SpaceX I have friends in aldergrove and you either have Shaw or Telus …. Satellite….. speeds are terrible out there
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Diego the Gaming Gamer who Games
(@Diego2112Gaming) reported
@DreifusMontauc You could at least get a quote from TELUS, to have on hand next time you have the tech come out, and explain "Hey, fix it, or I'm swapping, and here's the quote. I mean business." Why yes, I am vindictive like that.
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Turbo
(@Turbo05) reported
Anyone else having @TELUS internet and TV issues? Internet keeps going down and TV shuts off and has fo reboot. And yes I've paid the bill.
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khadija 🤍
(@ALIYAHKILLS) reported
LOOOOOL this job wants you to make an action plan presentation for the interview for a job that I can potentially not get hired at for what?? Telus can nyammm ****
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Jeffrey Norgren
(@Norgren_J) reported
My biggest holdings in the stock market is with @TELUS , so it pains me to say that their customer service is horrendous! @TELUSsupport
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Rod Lo
(@TheeMokonzi2) reported
I didn’t have a problem with Telus till I travelled to Jamaica. They been PISSING ME OFF
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Stephen Koch
(@stephenmkoch) reported
@JustinHallWM @SpaceX I like my Telus cell phone but I work in northern AB and literally have no data service half of where I am.. also your locked. So while I agree Telus hub is good in some situations you can't roam with it. In fact I can't even subscribe to since I live in the city
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🇨🇦 Canadian prole ... woke up, fell out of bed
(@IndubitablyTho) reported
@suzanne_lily @CoryBMorgan Have you seen the profit margins of the Canadian telecoms? Bell / Telus / Shaw et al ? How about the profit margins of our big banks? Be sure you're sitting down when you read any of those.
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Jamie Penner 🎸 (not a parody account)
(@jamiepenner) reported
Hey, @TELUSsupport! Is it possible to view my Telus security video stream on my TV via my OPTIK TV service? If not, that seems like a reasonably sensible feature to add.
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Cecylia Antoniak
(@vdbluv) reported
@SpaceX Goodbye @TELUS, 28 year loyalty means nothing to you, so our wallets will no longer support your business
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Darky dark man
(@Darkydarkman) reported
People, double check your Telus phone bill. Just found added charges and they don’t want to remove them. Looks like I’m not the only one with that issue and also being treated like that! @Telus #scam #fraud
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Thedarknessorthelight
(@mrwalkyoudown4x) reported
Telus fix ur **** . Lower mainland #telushelp #telus
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Iris Kirschner
(@IrisKirschner) reported
@koodo @TELUSsupport @TELUS I have tried DMing Koodo & no response. It means that you get paid for one more day. My brother died and we no longer need this cell phone service. #crtc #koodo #telus
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Crazy Gay Bee Boi
(@psychoDon525) reported
Either they lied to me in order to try and trick me into getting a service I absolutely don't want, or Telus systems are literally made in such a way that the CSR literally couldn't find that deal until I'd 100% declined the TV. Either way, Telus needs to shape up.
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pitching for the Yankees, Shooter McGavin!
(@Freshprinnorth) reported
@TELUS my wife needs to get ahold of your customer service urgently, and has waited on hold for 1 hour + a few times, and hasn’t gotten through to anyone. Help her! This is the most ridiculous reason to lose a client (which is the next step).
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Crazy Gay Bee Boi
(@psychoDon525) reported
@TELUS should probably inform their customer service representatives not to ******* lie to their customers. I do not appreciate it when someone lies to me in a corporate setting. @TELUSsupport
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Reiko Koyama
(@reikokoyama79) reported
Dear @Rogers I've already cancelled 3 of my cell lines, believe when I say Telus has been calling. You changed the due date of my phone bill so you could collect like $11 in late fees. Soon it's going to cost you $370/mo from a decade long customer.
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𝘼𝙟𝙖𝙮 ★ 𝙋𝙧𝙖𝙙𝙝𝙖𝙣 🧢
(@ajayspradhan) reported
I'm dropping @TELUS @TELUSsupport. Despite being a loyal customer for years, I've had nothing but bad service and bad customer service lately. They increase prices without notice or agreement.
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Frank Matthews ▲△†$
(@TcKhidNC) reported
Damn Telus really tried their *** on me on my cellphone, cable/internet, and home security all at once.
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Evan Renaerts
(@revingev) reported
Is it me or is the Sportsnet Streaming service always failing during a game and you have to reconnect again? Happens in my house all the time. Have fastest internet possible with Telus. Happens on Apple , Google Chromecast and Firestick. ? #sportsnet #streamingissues
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Nuria H.
(@Nuriaco) reported
@WhistlerBlckcmb @TELUS Unbelievable!! 1 hour waiting in the harmony line!! Thats something that shouldn’t happen at a ski resort that charges 200$ for a day pass. Either make ur passes cheaper so people know you are a bad resort or get new ski patrol.