Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (50%)
• Phone (22%)
• Wi-fi (13%)
• TV (6%)
• E-mail (4%)
• Total Blackout (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Montmagny, Surrey, Burlington, Edmonton, Vancouver, Toronto, Windsor, Calgary, Brandon, Denman Island, Powell River, Red Deer, Richmond, Greenwood, and St. Thomas.

City	Problem Type	Report Time
Montmagny	Internet	48 minutes ago
Surrey	Internet	3 hours ago
Burlington	Phone	3 hours ago
Edmonton	Internet	4 hours ago
Montmagny	E-mail	5 hours ago
Vancouver	Wi-fi	5 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Krustbag (@Krustbag) reported 7 minutes ago

  @ridge_line1 @ConradRed4 @CoryBMorgan For most people it's plenty, starlink is averaging 200-300 down for me, and 50-100 up. So by the numbers it's slower than fibre. But still plenty for streaming 4k video. That's for $140 a month I was paying $100 for 75/75 from Telus before moving to a rual address. I honestly believe that starlink is the future of internet, rather than running fibre to everyone's house

• 
  Techjunkie Aman (@Techjunkie_Aman) reported 7 minutes ago

  They didn’t leak passwords. They leaked something worse. Crunchyroll breach: • ~1.2M emails confirmed (subset of a larger dataset) • Third-party vendor (Telus Digital) compromised • Malware → Okta SSO → internal tools exposed (~24h access) Data taken: • Emails, names, usernames • IPs + approximate locations • Full support tickets (billing issues, chats, activity logs) That means attackers know: • Your recent support conversations • Billing disputes or issues • Account activity patterns Enough to send highly convincing phishing. Timeline: • Mar 12 → initial breach • Mar 23 → ~6.8M emails claimed • Late Mar → data sold on forums • Apr 4 → 1.2M verified (HIBP) Crunchyroll says no passwords leaked. But context > passwords. What to do: • Change password (especially if reused) • Enable 2FA (authenticator app) • Check HIBP • Watch for targeted emails/SMS This was a supply-chain breach.

• 
  Mary Willatt (@mary_willatt) reported 7 minutes ago

  @jaimepern we have Rogers and I have no complaints but a lot of neighbors report fairly frequent outages with their Telus but that might be just an issue with where we're situated

• 
  MindDrift Daily (@minddriftdaily) reported 8 minutes ago

  15/ So where do we land? I actually agree more than we disagree. The GOOD: ✅ 5G infrastructure is world-class and genuinely transforming industry ✅ Prices have dropped significantly since 2020 ✅ Tech pivots (Bell's Ateko, TELUS Health) show real innovation intent The BAD: ❌ Still an oligopoly with too much pricing power ❌ Debt-laden companies cutting jobs, not creating them ❌ Rural and Indigenous connectivity gap is a national shame ❌ CRTC regulation is too slow and too cautious #CanadaTelecom #Tech #Economy

• 
  Jennifer from YWG 🇨🇦🇺🇦🍁🏳️‍🌈 (@Jenniferl554563) reported 13 minutes ago

  @sarobertsonca @ShelbyHappy Maybe Pierre Poilievre negotiated a payment arrangement for a customer on his paper route. Or when he did collections at Telus. Tons of experience.

• 
  Ken Shapka (@kcshapka) reported 15 minutes ago

  @TELUSsupport I have been trying to get a human to call me for 6 hrs Telus is a joke , charging me $200.00 to have tech come out and not fix the issue then not respond to my request to speak to a human !! @GlobalEdmonton

• 
  Peter Skinner (@RogueNerdOne) reported 15 minutes ago

  @nath_beauregard @Bell I've been with Telus for decades with my internet, and not once has the bill gone up but the speed of the service did. When I started I was paying $99/month for 1.5Mbit DSL service and now I'm still paying $99/month for 3000Mbit up/down. Just look periodically at their plans.

• 
  Carol (@zephryus47) reported 15 minutes ago

  @peteremcc @AllenGramlich another 200 million on our mythical space dream. So let’s see, 90 billion for Alto, 300 million to telus for a prescription service that doesn’t work, billions on covid that no one can account for. we already owe 2.5 billion & govts keep on spending. What an insane world!

• 
  D A M A N I.base.eth🤎🦅 (@0xdamani) reported 17 minutes ago

  @idris_pop406 @AdegbemboB Are you currently working telus! Could help you with th4 assessments and even work out telus that's even more stable than outlier

• 
  joe🇨🇦 (@crYptoFriendCA) reported 23 minutes ago

  @Paramounttt1 @Starlink Maybe Roger’s Telus bell Verizon should help out…why only Starlink?

• 
  dapipi.imba (@DapipiImba) reported 23 minutes ago

  I was told CRA would Never Never Never go after Telus and Rogers to audit their tax, where massive corruption happens

• 
  Canadian Oil 🇮🇱 (@oilcanadian4) reported 25 minutes ago

  @TELUS has me on hold forever just to cancel my account… and I know I’m not the only one. #CustomerServiceFail

• 
  Shell Shock 420 (@Drkronic) reported 28 minutes ago

  Hey @TELUS maybe get some support staff and customer service instead of calling me every time I’m one day late stop being ***** and help the customer

• 
  MrJoeybear1959 (@joseffi30) reported 30 minutes ago

  worst customer service for cable/internet goes to Telus, no English reps only immigrants

• 
  Ai AM CAVEMAN (@CanadaScamada) reported 33 minutes ago

  The Northern lights Satellite Fight Rogers played it like a chess grandmaster while Bell, MTS, and Telus fumbled around like they were playing checkers with winter mittens on. In a country as vast and rugged as Canada, where huge swaths of land have zero cell coverage, satellite-to-mobile tech is the future for keeping people connected in the bush, on the water, or up north. Rogers saw the obvious winner and jumped in early with Starlink— Elon Musk’s low-Earth orbit beast with thousands of satellites already zipping overhead. They launched Rogers Satellite in 2025, starting with reliable texting, text-to-911, and emergency alerts on regular smartphones, then rapidly added support for popular apps like WhatsApp, Google Maps, AllTrails, and Messenger. By early 2026, they expanded it coast-to-coast (covering millions more square kilometres), tossed in free trials in places like Atlantic Canada, and just days ago rolled out seamless roaming into the US via T-Mobile’s Starlink-powered setup. No special hardware, no waiting years—real connectivity, right now, with proven performance and clear momentum toward full voice/data. Smart, decisive, and customer-first. Rogers basically turned every phone into a satellite phone where towers fear to tread. Meanwhile, Bell (and its MTS arm) and Telus decided to bet big on AST SpaceMobile, a scrappy Texas startup still scrambling to get its own satellite constellation properly off the ground lol. Bell hyped a “first” demo voice call back in 2025 and promised a 2026 launch, while Telus signed on in March 2026 with some equity investment and ground infrastructure talk. Their pitch? Future broadband, voice, and data… eventually. Late 2026 at the earliest for any real rollout, with a lot of “we’re building it” vibes and fewer actual customers using it today. The contrast is brutal and hilarious. Rogers is out here actually delivering satellite connectivity today—texts, apps, cross-border roaming—while Bell, MTS, and Telus are still waving around press releases about satellites that mostly exist as PowerPoint slides and optimistic timelines. Canadians stuck in dead zones don’t want “coming soon” promises; they want a signal when their truck breaks down in the middle of nowhere. Rogers chose the proven, massive, rapidly scaling Starlink network that’s already lighting up phones across the planet. Bell and Telus? They went with the long-shot alternative that’s playing catch-up. In the race to blanket Canada with space-based mobile service, one carrier sprinted ahead with the rocket ship… and the others are still warming up the backup prop plane. Right now, the industry is laughing: “Bell and Telus picked what?” While Rogers customers are sending “I’m alive” texts from the tundra, their rivals are busy explaining why their fancy future service isn’t quite ready yet. Classic Big Telecom brain fart—overthinking it, missing the obvious winner, and handing Rogers a massive marketing and coverage edge on a silver platter. Oof. That’s gotta sting. - Grok & Ai

• 
  Harry Sak (@CriticalAnger) reported 33 minutes ago

  Good news, Telus was able to put in a cancellation. So, this means that all the scammers cost me was a little time, which I have tons of. **** Indians, worthless street shitters.

• 
  Jaime (@jaimepern) reported 33 minutes ago

  Realizing they are exactly the same, who is slightly less awful for home internet/tv, Telus or Rogers? My Telus deal is up so I’m trying to decide what to do but I also need someone to tell me what to do.

• 
  Shane Chapman (@chappy310) reported 35 minutes ago

  @EltonJohnsGimp @ryanwhitney6 I can’t use my Telus tv from Canada in the US. I’m sure there’s a way, but I’m 43 years old and ******* stupid with technology

• 
  joak (@joak995735) reported 36 minutes ago

  @JacobPacheco6 This is such a lazy narrative. 1 game of a group of guys who never played together lost? while missing some of their best guys to CHL playoffs and Telus Cup? over the last 3 WJC they lost its because they are developing u20 NHL talent while other countries haven't got any NHLer

• 
  Emmanuel Richie (@emmanuel_r90) reported 39 minutes ago

  @NotsoEezzy @amara_is_weird @Blissyboo1 Got someone in the US, UK or Canada that could help you apply for remote jobs like Telus or outlier..? Link up and let's make weekly income together

• 
  TheExamPrep (@TheExamPrep) reported 46 minutes ago

  @TELUSsupport @TELUS I have been trying to cancel my home service since last week. I have called numerous times. I keep getting transferred around. I need the service cancelled since I am relocating outside the country. A/C 6079477193 Please cancel and confirm back to my tel.

• 
  Unacceptable Cherie B (@CherieBeneteau) reported 46 minutes ago

  @Savage16May My son cracks up at me yelling operator continuously into my phone. AI never understands my problem. Then I start swearing and it hangs up on me 8 months now still can't get my phone to stop dropping calls and my phone won't switch over to wifi calling. But telus only has AI support.

• 
  Palestine Will Thrive 🪶 (@FryBreadFreak) reported 51 minutes ago

  sometimes im scared that telus will nuke my house if i try to arg without my vpn on the chance is never zero

• 
  Jan Molina (@janibanani23) reported 56 minutes ago

  @jodyvance @TELUS @TELUSsupport We had the exact same problem. Thought it was us. Maybe not …

• 
  Dean Skoreyko (@bcbluecon) reported 59 minutes ago

  My doctors office 'uses' Telus Health yet it doesn't work. Give a few doctors a call in BC and see what a disaster it is.

• 
  Creole Mami™ 🇭🇹 (@eatpraylove_epl) reported 60 minutes ago

  Telus is literally the worst

• 
  averagecanadian (@avgcanadian842) reported 60 minutes ago

  @DanMazierMP Telus was handed $300 million and they not only can't deliver a solution but are also cutting jobs. All while there's never been as many people to subscribe to their internet and mobile plans.

• 
  don't chew with your mouth open (@kFaNsUpAfLy) reported 1 hour ago

  @TELUSsupport When I try it tells me to add directly from the channel. Its ok tho. I've has such issues with telus this past week so im going to look for another provider thank you

• 
  Del (@FullScopeWelds) reported 1 hour ago

  @joesmeggma @inthemoneypod @briangbelski BCE said they would pay down debt but decided to get into MORE debt with Ziply Fiber. Complete opposite of what I said Telus management should do. It's the opposite of what Telus management says they're going to do. We'll see if they go more into debt like BCE or not.

• 
  Jay A (@rodice11) reported 1 hour ago

  @telussupport Once again you finance department is full of **** and lied basically to my face over the phone. Canceling all my products with @telus was once of the best moves I have ever made financially. Go **** yourselves.