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Telus service status: outage reports and connection issues

Why is my Telus service not working?

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Full Outage Map

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  • 49% Internet (49%)
  • 27% Phone (27%)
  • 8% Wi-fi (8%)
  • 7% Total Blackout (7%)
  • 5% E-mail (5%)
  • 5% TV (5%)

Live Outage Map

The most recent Telus outage reports came from the following cities: La Prairie, Toronto, Montréal, Mississauga, Edmonton, Grande Prairie, Duncan, Vancouver, Beaumont, Calgary, Red Deer, Toronto county, Guelph, Anmore, and Montmagny.

CityProblem TypeReport Time
La Prairie Internet 11 hours ago
Toronto Internet 1 day ago
Montréal Internet 1 day ago
Mississauga E-mail 2 days ago
Edmonton Internet 4 days ago
Grande Prairie Internet 4 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • Southpontiac
    Redbeard (@Southpontiac) reported

    @soro77 @Rogers @TELUS Lol Telus is no better just left them for Rogers because their service was so terrible.

  • don_elkington
    Don Elkington (@don_elkington) reported

    @LoveMy7Wood @TELUS My error.. Telus is Philippines and Rogers, India. AI helps them..: note the hold time out; AI explains issues and responses provided for them. So cool; so Canadian.

  • gt261
    Will G (@gt261) reported

    @Van_Insider Things I never thought I'd say but here I am saying them in the big 26: I think I'd rather this had the TELUS logo on it.

  • AaronYVR
    Aaron 🇺🇦 🇨🇦🇲🇽 (@AaronYVR) reported

    @FanMontanaro It's worse. I pay for OneSoccer in my Telus subscription, and they didn't have the game. And even tough I've already paid thru Telus, I need a separate login and subscription on their website.

  • WorkerLead
    Worker of Lead (@WorkerLead) reported

    @SilentSnow89 Price of Oil is high. Unemployment still sucks. **** even Telus slashed their dividend

  • Nickspirit4
    Nickspirit (@Nickspirit4) reported

    @onesoccer It’s not on your station. I have Telus and one soccer and they are playing cpl. wtf

  • 74Sadiabc
    Sadiabc (@74Sadiabc) reported

    @TELUSsupport @TELUS most ATROCIOUS customer service…your agents constantly have to “consult” because previous agent didn’t make notes about why I’m calling. been on hold for 59+minutes & counting. All because u STOLE $800+ from my dead father’s account. Just want the $ back!

  • meetatthemoon
    moon (@meetatthemoon) reported

    **** TELUS I HATE YOU TELUS MAY YOU BE CURSED FOR ETERNITY **** YOU

  • helik_chris
    Chris Helik 🇨🇦 (@helik_chris) reported

    @TELUS I did not ask for a new service. After 20 years of paying for my security system, you would think that you have all the information you need to update my system.

  • sukekhosa
    suke (@sukekhosa) reported

    @mikey_rakkar @TELUS Terrible, getting calls from agents in India who don’t even speak proper English.

  • GrouchyGrandpa0
    Grouchy Grandpa (@GrouchyGrandpa0) reported

    @TELUS I accept the terms of service for t911 and get that error on the next page

  • Jayupnorth1982
    JayUpNorth82 (@Jayupnorth1982) reported

    @BenRabidoux Telus also sucks nuts

  • cannaKAIJU
    the 小さい kaiju //HOODLUM on SPOTIFY➡️ (@cannaKAIJU) reported

    Hotspotting from hubbys phone cuz wifi is STILL NOT WORKING @TELUS

  • Sam_WineTeacher
    Sam Hauck (@Sam_WineTeacher) reported

    @TELUSsupport No, thank you. We still have Telus for our phones but finally dumped them after a couple of months of extremely frustrating lack of service and support (HOURS) on the phone trying to rectify several price increases and later, cancelling services yet still being billed!!

  • DouglasJMark
    Douglas Mark (@DouglasJMark) reported

    Finally got through to Bell yesterday afternoon on a Sunday. Had to push tech support hard but respectfully. Thankfully, a manager called me back and pointed out that our original static IP address now belonged to someone else (I figured as much). He said static IPs are in limited supply apparently and it might be hard to get it back?!! 🫨 He promised to send a tech over in the morning to try and fix it (no guarantee we'll get our static IP back and might face more delays to reconnect to Telus Health). The Bell technician will have unlock our phone router to allow SIP lines to by restored. 4 days of lock out is not acceptable for our patients and I will push for better with a guarantee for fast response if our static IP goes down by some tech glitch in the future. Hope this will soon come to an end 🙏

  • Zecco9999
    TIPOE (@Zecco9999) reported

    @VanIsleInvestor @TELUS @TELUSsupport No its deplorable! My point is when there are 1 or 2 alternatives and neither pick up the slack,rhats the way the world is going. Normally an upstart would emerge to fix that lack of customer service but red tape et al ruin that.

  • xerxes_master
    I Pray You're That Stupid (@xerxes_master) reported

    @onesoccer @Nickspirit4 I don't see an option to sign in with my Telus TV package to watch. I am not paying for a separate subscription when I already pay for your channel on my TV package.

  • mikemoore0057
    michaelm (@mikemoore0057) reported

    Re. land line, I need to hang onto the phone number as it's registered everywhere and a PITA to change. Anyway, I too was paying a high monthly so I told Telus I was considering dumping it and they gave me a loyalty rate of $2.50 per month. They must do this to pretend they still have a customer base. And yes, porting to VOIP is something I was considering as I already have a couple of numbers.

  • GMAN0444
    Top 1.9% in Retweets on X (@GMAN0444) reported

    So it sounds like Telus and possibly other carriers want to start charging a extra fee for better signal during peak times. Charging us for the cell service we should already be getting.

  • bend559054
    ben d (@bend559054) reported

    I should have said Telus slashed dividend 55% from $1.67 to .$0.75 , this drove the stock down, but we all knew this was going to happen, but EPS was $0.16 but consensus wanted $0.22, a big drop.

  • 0zWording
    Mother Clucker ⛰️ (@0zWording) reported

    @Mel02999853Mel @krisster8 @TELUS For me, it was the technicians dying in customers driveways on service calls that I had never heard about my entire career until the 💉 Customers calling where’s my technician, GPS shows them on site, dead in their truck in the driveway one in Ontario one in British Columbia.

  • PamelaG63253553
    Pamela Jill Garrison (@PamelaG63253553) reported

    I hate cell phones. I noticed it 15 yrs ago. Cancelled it 6 yrs ago. Flip phone, no data. Best choice ever. Telus asked if I could be ok without, my reply, that is the problem, we don't need them. I only hope for massive cancellations. They will listen then, no more control.

  • brndntlrnlsn
    bran (@brndntlrnlsn) reported

    @telus can you fix the cell phone reception in Windermere, Edmonton PLEASE 🙏

  • 1776_Enjoyer
    Wired (@1776_Enjoyer) reported

    @VanIsleInvestor @TELUS Hey @TELUS I am a customer, but I've blocked all of your numbers for spam calling me everyday from employees who sound like they're in Mumbai. Embarrassment of a company

  • PeggyMaca
    Peggy Ann (@PeggyMaca) reported

    @Provocative_one @cdn_karma Telus tried. JT shut them down. Almost symbolic of what Canada is.

  • michka2010
    michelle (@michka2010) reported

    Hey @TELUS I can't log into my account. Your AI option has the IQ of a worm; I can't use chat because I'd have to be logged in, and of course you don't employ humans to service your cash cow customers soooo... Should I contact the CRTC to help me?

  • PrimaryCareAB
    Primary Care Alberta (@PrimaryCareAB) reported

    TELUS is experiencing a major outage with their toll-free network that is impacting Health Link 811 and Poison and Drug Information Service (PADIS) within certain areas in the southern part of the province. 1/2

  • skibumbc
    Scott Patterson (@skibumbc) reported

    Defund Rogers! Rogers cancelled the only sports radio station in Vancouver. Why do they get to keep their name on the arena? Defund Rogers. If they don’t want to support Canuck fans with news, move along. Hello Telus?

  • Coach_JayH
    Hockey Dad (@Coach_JayH) reported

    @TELUSsupport @TELUS out of the blue- you cancelled my service. No reason. Just cancel. Is this how you treat customers of 20+ years?

  • rk8215
    Johan N. (@rk8215) reported

    @majgeoinvesting @EhrmantrautCap_ What they should have done with Series A? It is not that they could have cancel it. Last year they needed cash to fund Telus ramp up, but now when money is flowing in and they have excess capital they want to use to offset the dilution from Series A by buying stock back. There is past and there is present. A lot happened since last year.