Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (47%)
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Phone (28%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Vancouver, Prince George, Chilliwack, Edmonton, Red Deer, Lethbridge, Surrey, Toronto, Wainwright, Coquitlam, Vermilion, Castlegar, Lakeshore, Grande Prairie and Airdrie.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Total Blackout | |
| Vancouver |
||
| Prince George |
Phone | |
| Vancouver |
Internet | |
| Chilliwack |
TV | |
| Edmonton |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Boycott Evil Amazon-Find Alternatives-Follow me 😀
(@AvoidAmazon) reported
@TELUS @TELUSCareers Don’t do it! Awful company to work for.
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Christopher McDonell
(@cleetche) reported
@ilovetech41 @TSNHelp Tech support wrote me and is giving me the usual trouble shooting but it doesn’t make things better. I’ve talked to Telus, and Apple, and have tried everything and I’m sure it’s the app. No issues w Netflix or Crave etc. just TSN.
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Will Falk
(@willfalk) reported
@NWOntDoctor Yep. One example would be that Telus bought Medisys. Also, there are groups that are actively reattaching “orphan” patients. So you go to the virtual service and then they attach you when availability opens up. So many models!!
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Michael. ♘
(@MaitoMike) reported
My @TELUS team is committed to giving back! We have been making the #FutureFriendly by giving more than $900 million and 1.8 million days of service, equating to $1.4 billion in value across 28 countries since 2000.
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Lenny From The Block 🇺🇦
(@Len6609) reported
@RogersHelps 1hour 5 minutes on hold to sign up for a NEW SERVICE! Thinking maybe I should hang up and call Telus instead? 🤔🤔
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H. Neal Cropper
(@RealNealDeal) reported
@DocVan_Nostrand @Vanessa58386340 It's just so gross, I had a call to complain to the ministry of health and they recommended I check out Telus Health. How do they get away with this while there are no family practitioners to work with? I never want to work with @TELUSHealth but I'm pretty sure I'll be forced to.
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Susan (triple vaxxed) 🇨🇦
(@glamourgirlca) reported
@pewpewpew Call @TELUS customer care at 1-866-558-2273 if this doesn’t work, I can dm you another # We’ve been with #Telus for almost 19 years. We’ve had issues throughout the years & they have fixed every concern that we have had. DM them first, they should honour what you signed up for.
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Hey, hey, down the street
(@Heyheydownthes1) reported
@TELUS Your prescription service is complete ****! Using Canada Post,knowing full well they never actually door deliver is ridiculous. I waited 5 days for the postcard in the mail telling me to go pick my scrips up- while I was suffering a pain flare because they weren’t delivered.
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𝓙𝓪𝓭𝓮
(@jadecarmen_) reported
**** Canada. Let me pay for privatized healthcare for ***** sake. Maybe I could actually receive some sort of care. 1. No family doctor 2. No walk in appointments available 3. No Telus health app appointments till Thursday 4. Not urgent enough to goto the ER
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x- Eric George
(@5StarEricGeorge) reported
My telus optik crashed and I missed the last 2 mins of what went down. Explain it to me like I’m 5. #oilers #oilersnation #LetsGoOilers
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Brad Hartstok
(@BHartstok71) reported
@TELUSsupport @AmazonHelp can some smart minds get together and figure out why everyone with the Telus Home Assistant equipment keeps getting booted off the Alexa app ??? We constantly have to re-apply the skill and it works for minutes only. HELP US !!
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Name cannot be blank
(@northaldren) reported
@ShawInfo there is something seriously wrong with your customer service reps. Everytime I go on to chat it takes 5+min to respond to each line of text. Just to get past the authorization took over 25 min. Maybe @telus can do better.
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Stella Okonkwo
(@sokonkwo84) reported
My @TELUS team is committed to giving back! We've been making the #FutureFriendly by giving more than $900 million and 1.8 million days of service, equating to $1.4 billion in over 50 countries since 2000.
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Lenny From The Block 🇺🇦
(@Len6609) reported
@Rogers 1h5min on hold to sign up for a NEW SERVICE! Wondering if I should just hand up and call Telus 🤔
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Bahaeddine El-Zarif
(@elzarifb) reported
@TELUS @TELUSsupport Your My TELUS is not working. I can't view my bill.
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Mbb 💭
(@Mr_Mbb) reported
@TELUS I’m a long time customer, I called/wrote SEVERAL TIMES to be contacted to upgrade my package, but nobody called me back. What else do I need to do?!? cc. @TELUSsupport
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Lance Bigger Staff
(@Lancebiggerstaf) reported
@TELUS Telus is great looking after those who can't afford stuff good on them. But looking after those who pay bills and get ****** service. @TELUS
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Lance Bigger Staff
(@Lancebiggerstaf) reported
@TELUS Telus is great looking after those who can't afford stuff good on them. But looking after those who pay bills and get ****** service. @TELUS False advertising for good service. As bad as @TheBrick
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Jenn
(@jennsaidthis) reported
Trying to watch the playoffs and the TV keeps jumping like a ****** bootleg online feed. Anyone else having this issue tonight? I have Telus 👀
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Yvon lol
(@Yvon_99) reported
My @TELUS team is committed to giving back! We’ve been making the #FutureFriendly by giving more than $900 million and 1.8 million days of service, equating to $1.4 billion in over 50 countries since 2000
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Julian Finn
(@antitantrum) reported
Not to mention this is a conversation that’s only happening because you guys have failed to apply a $400 credit to our account that you owe us from not honouring the vacation suspension on our account. @telus is truly horrible to do business with.
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Crypto_journey
(@ryanblondia) reported
Hey @TELUS I pay for your service and you can’t even have CBC channel work properly! Your service is so terrible. You are all criminals raising rates and lowering service. Is so pathetic that you are able to get away with this crap
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The Beaujolais Boy
(@MrMerlotMusic) reported
@aprilknunchucks I used Surf before I had Telus, which the only issue I ever had was I had to buy a wireless router bc the one they provided had limited WIFI and eventually crapped out. They were affordable but I had to learn about routers and internet connectivity to troubleshoot on my own.
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Boycott Evil Amazon-Find Alternatives-Follow me 😀
(@AvoidAmazon) reported
@TELUS @jessi_moorhouse @tamarataggart Maybe we can get money advice on how not to get scammed by telecoms. SP Two is one to look out for on your bill. Telus likes to force garbage like that to be “available” whether we want it or not. Thanks Telus. You are so… swell. 😒
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KatyNewf
(@KatyNewf) reported
@TELUS @TELUSsupport told us we have to pay $1000 to cancel our services. There is no option for Telus where we are moving so we can’t transfer. This is highway robbery.
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Carmelina Nearing
(@carmienearing) reported
I just had a customer service rep from @TELUS preaching to me from the bible, told me he would be “babysitting” me today and coughing into the phone. What the hell is going on @TELUSsupport I’m just trying to get me service connected to a new address 🥲
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Lance Bigger Staff
(@Lancebiggerstaf) reported
@TELUS Telus is great looking after those who can't afford stuff good on them. But looking after those who pay bills and get ****** service. @TELUS
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Bruce Shearer
(@roystonbruce) reported
@rodmickleburgh UPCCs, walk-in clinics, various tele-health programs (eg Telus, Maple) come to mind. Then there’s retirements. There’s gotta be a significant issue when a retiring FD can’t find someone to take over a practice that probably has 1500 - 2000 patients.
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Garrett Lewinsky
(@garrettbenet) reported
@TELUSsupport Im talking about telus wifi on my phone. It always connects and never works
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Victor Camilino 🇧🇷🇨🇦
(@vwmannn) reported
@TELUS @TELUSsupport You guys sent Telus equipment to my house by mistake. I have not requested it and I'm not a client. I called customer support and it said I'd be 1h on the wait. I hang up. Can you send someone to pick it up, please? DM please.