Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (48%)
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Phone (27%)
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Wi-fi (10%)
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TV (6%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Langley, Rapide-Danseur, Edmonton, Vancouver, Calgary, Spruce Grove, Fredericton, North Vancouver, Victoria, Surrey, Montréal, Toronto, Chilliwack, Montmagny and Hanna.
| City | Problem Type | Report Time |
|---|---|---|
 Langley |
Internet | |
| Rapide-Danseur |
Internet | |
| Edmonton |
Internet | |
| Vancouver |
Phone | |
| Calgary |
Wi-fi | |
| Spruce Grove |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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5H4174 (Shay-luh)
(@5R1v3r4) reported
@M_Johnston1 @Huawei @TELUS Huawei has great products and the public should not be condemned by the establishments overall lack to produce productive education. People who think a snake spoke once are the real issue when it comes to coercion and the many faults of the domesticated estate. Not some apparatus
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John Molloy
(@johnmolloy86) reported
@Bell_Aliant oh by the way I’m sending these tweets using my Telus cell phone and Telus data because your janky service has left me here with no other options. I can not stress how disappointed I am.
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Alberta Political Accountability Hub (APAH)
(@AlbertaPAH) reported
It's also not just poor quality, but high costs - in large part thanks to telecom companies divvying up the province and refusing to compete with one another in rural areas. For example, if you want internet in Camrose, your choice is Telus, or a company leasing Telus' lines.
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S D
(@twiterchitchat) reported
@TELUS if I can find a worst word than robbery…it is disgusting that Telus would charge same rate for $130 residential (1000mbs internet )(monitor/cameras)(phone) , and $130 business(100mbs internet)(monitor,NO cameras)(basic phone) what a joke it’s a ripoff
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JF Bérubé
(@free2choose80) reported
@RJG989 @Mark_Goldberg @TELUS It is usually rather the opposite. When you subscribe to a service prices generally go up over the years.
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Redawna Kalynchuk
(@Redawna) reported
@dmacpher @TELUSHealth My experience with Telus in general is Go to the hospital. Worst customer service experience ever earlier this year. And after talking to someone who had been there 10+ years after 2 weeks of min 4-5 hours a day trying to contact them they said it is bad. Really bad.
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Klaas Hoekstra
(@klaas_hoekstra) reported
@TELUS @TELUSsupport received a call from Telus 866 # with a great cell plan. 20 min later there are charges on my m/c in Pakistan. I’d like some help and got some questions regarding how quickly that fraud happened…
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Kathy
(@leafsweetie) reported
Nothing would bring less stress to my life than not having to deal with terrible telecom companies on a monthly basis. This is for both of you jerks: @rogers @telus
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Yard Plots Landscape
(@YardPlots) reported
@TELUSsupport 1 in 25 telus employees show they care about the issues people with multiple barriers have, no wonder your corporation lies to the public about helping PWD's. Too bad the government stopped paying your bill. That tax money would have gone much farther given directly to me
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j0e McNaBb
(@TheNaBBer88) reported
@TELUS @PCMag No fibre here 75 down 15 up that's the new dail up.... what will happen when 8k comes out ????
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Stevie Cook
(@StevieC19340592) reported
@therealluxe_ Last time I was in Newfoundland the only Internet service provider was Telus...take it or leave it. Tax payers fund the newly built Networks...then #TrudeauCorruption allows the Big 3 to rob us in return.
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Jason Blackman
(@jblackmanbc) reported
@drex Ouf, this guy keeps popping up periodically to remind us how truly awful & out of touch he is. Thankfully Telus had the sense to boot him from their board, not sure if others like @First_Resp_Tech have followed suit? #bcpoli #vanpoli #cdnpoli
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Andrea
(@AFult28) reported
@TELUSsupport We have tried, a tech even split our wifi in two and it’s still not working correctly. This is very disappointing as we’ve been Telus customers for years and just re-signed a two year contract.
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R
(@RJG989) reported
@free2choose80 @Mark_Goldberg @TELUS Why do we have the best infrastructure in the world? Why is Canada the second largest country in the world with better coverage than most others? Have you been to Europe? The service is laughable.
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gerrymtl 🇺🇸 🏴☠️
(@Gerryyul) reported
Terrible customer experience (scam!) with @Fidomobile ! Is @TELUS or @Videotron looking for a new customer?
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Yard Plots Landscape
(@YardPlots) reported
@TELUSsupport Sorry about your luck. Shaw is a month faster than you, 10 dollars cheaper for speeds 12 times faster, plus gives us 2 free Sim cards and 1 gig of data a month, then gives us $150 our bill for your poor service. Something telus wouldn't even do lol
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NUNYA
(@Popi2u) reported
@MJ_StormBorn @TELUS Yes they include all the "big" mainstream news networks but not OAN or any of that insane crap. I figured it's a different legal situation in Canada...
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Delanei
(@_Delanei) reported
@syraphic TELUS, I'm pretty sure they're in Ontario! Their network has been absolutely flawless and they have really good customer service.
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Kof. 🅴
(@koficrisp) reported
@Purge321 Are they robocalls? If so, see if your provider has a feature that allows for screening calls. Pretty sure Telus has one where they have you press a random number after dialing to get it to connect to whoever you want to speak to to cut down on those
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surebud 🤪🇨🇦🇭🇷🇺🇸
(@Sversa) reported
@CHILLHOP23 @finance_hipster @InvestorsTheory I do that with everything I pay for that is delivered as a service. Netflix, Telus, Domino's, Spotify, Amazon... Etc not all are 100% there yet but working on it.
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Oil City Dynasty
(@OilCityDynasty) reported
@SunwingVacay FREEDOM TO CHANGE YOUR MIND?!?! Wow. What a post from a thieving company. Booked a holiday feb/20. Agent talked me into travel insurance. Which I bought. Informed 2 months later you would keep my money. Worst company I’ve ever dealt with. Which says a lot, I’ve been with @telus
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Neila Eisenkiesel
(@paintapictur) reported
@TELUS do you do sponsorships to help schools update their technology?
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Breanna Beck
(@breabeck) reported
@TELUS Can you support small business owners by just providing good mobile service where we don’t have numerous dropped calls, failed calls or break up so bad we sound like robots that are short circuiting?? #reddeer #telus
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Danie
(@danie_bagel) reported
@hufflepuffia My brother still has a house phone because every time he tries to cancel it Telus just makes it free for several months. Recently it started ringing constantly and when they finally answered it was the Census people mad the hadn’t done the census yet.
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Jack
(@SlidThrone) reported
@DROHUNG @RavenSoftware @TELUS Bruh I didnt even know telus offered 1gig up and down. I have a telus plan and I ******* hate them... $100 a month for 90mbps up and down
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Shawn
(@cptbfy) reported
@TELUSsupport Yes...and it's not just my phone, all our work phones in the office are with Telus and all are having the same issue. You seem to have a problem right now
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Wolfe of Locutus
(@LocutusWolfe) reported
@desneiges987 It's what they do. As you wrote this, I was thinking of how I told Telus to keep my loyalty in their @$$ where they clearly put it off the bat. Too bad, because they blew 2 contracts from a loyal and long time customer. Now, I'm thinking it's time to bring back AGT!
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The_ Local_ Chemist
(@Local_chemist) reported
Telus: Wait time = 15 minutes, press 1 to be called back. >1< 1 minute later, call back. ‘How can I help you?’ I explain….. Let me put you on hold. 15 minutes later, still on hold. Thank you @TELUS
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Tako
(@JunsTako) reported
@syraphic I'm still with a normal telus internet. I seem to stream and run games fine. Downloading is a horrid story but optic fiber if you can pay for it is a banger tina
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Lefty🧡
(@BrianLaboss) reported
@AlleyDalley @koodo I was having the same issue on Telus and switching to LTE fixed it.