Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (27%)
• Wi-fi (8%)
• Total Blackout (7%)
• E-mail (5%)
• TV (5%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Toronto, Montréal, Mississauga, Edmonton, Grande Prairie, Duncan, Vancouver, Beaumont, Calgary, Red Deer, Toronto county, Guelph, Anmore, Montmagny, and Winnipeg.

City	Problem Type	Report Time
Toronto	Internet	18 hours ago
Montréal	Internet	20 hours ago
Mississauga	E-mail	2 days ago
Edmonton	Internet	3 days ago
Grande Prairie	Internet	4 days ago
Duncan	Internet	4 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Peggy Ann (@PeggyMaca) reported 7 minutes ago

  @Provocative_one @cdn_karma Telus tried. JT shut them down. Almost symbolic of what Canada is.

• 
  Redbeard (@Southpontiac) reported 8 minutes ago

  @soro77 @Rogers @TELUS Lol Telus is no better just left them for Rogers because their service was so terrible.

• 
  moon (@meetatthemoon) reported 8 minutes ago

  **** TELUS I HATE YOU TELUS MAY YOU BE CURSED FOR ETERNITY **** YOU

• 
  Kini Surrco | Dividend data (@kinisurrco) reported 10 minutes ago

  @CDInewsletter Really appreciate the thoughtful reply and coming from you, it carries weight. I ran both Quebecor and Cogeco through the algorithm just now. And I am happy to see that your instincts mostly checkout :) : $QBR-B: 🟢 OPTIMAL | Quality 85, Opportunity 80. P/FFO 8.7x, ND/EBITDA 2.9x, 11.8% dividend CAGR. The model loves this one - Quality 85 is significantly higher than BCE (57) or Telus (58). The 2.2% yield is light, but total shareholder yield is 3.79% with buybacks. $CCA: 🟠 CAUTION | Quality 45, Opportunity 70. Yield 6.38%, P/FFO 1.5x. The $2.2B impairment on the U.S. segment (Breezeline) is flagged as a permanent structural problem, not temporary. The algorithm sees the value but doesn't trust the moat. The BCE management trust point is well taken. "The dividend is safe" → 42% cut a year later is exactly the kind of credibility gap no quantitative model captures. I should probably add some version of this. Thanks again 🇨🇦

• 
  Lori Bergman (@bergy1965) reported 18 minutes ago

  @TELUS …so excited for tomorrow to see if my EXPEDITED order will show up tomorrow. The crack team @TELUSsupport is on the case. Next step…cancelling @TELUS service and making sure as many people as possible know how bad you are

• 
  RicoSuarez (@ric_tulli) reported 19 minutes ago

  @BobWeeksTSN No issues with telus

• 
  Vancouver Island Guy 🌊 (@VanIsleInvestor) reported 20 minutes ago

  @Zecco9999 @TELUS But 2 days for a new customer ? that can't be good @TELUSsupport

• 
  Jim Rempel (@jim_rempel) reported 21 minutes ago

  Quite possibly true, I was raised with discipline, and many today are not. What I got as a kid, people today would call abuse, it wasn't. I started a business selling Internet access in 1995 and had 13 employees, this in North Central BC. We were an ISP until Telus monopolized the industry with the backing of the Federal and Provincial governments and bankrupted every small ISP in two provinces to the cheers of some of my customers. Ignorance is bliss, and yes, I'm still pissed off about it. Anyway, I had a few younger people work for me, some were good, many were not. It is a challenge to find good ones, but I can't help but look at places like Indeed and other online job markets and see how flawed they are. The hiring process is **** now, in the old days you hired your neighbors kid or someone you knew and trusted from Church made a recommendation. Grabbing a resume full of lies and flowery language is useless. Yeah, some kids are trouble but not all, but the way we find them has changed dramatically. In addition, when I got that job at 15, if I didn't pull my weight every minute of my shift, I was gone, instantly. Best advice I ever got was "fire fast and hire slow".

• 
  Ebukanson Richard (@ebukaTheJury) reported 23 minutes ago

  @Kingada20 Looking to transition from Telus into project Lizard on Handshake can anyone help me out abeg 🙏

• 
  Cobra Chicken 🐍🐔 (@cobra___chicken) reported 24 minutes ago

  @RichardLBennett Data centres are everywhere. How do you think Telus, Rogers , Bell, all operate? Let alone any internet service provider. How are you possibly able to get out of bed knowing that the internet is operating every day? By the way, you're using data centres right now posting on X.

• 
  Caper04 (@Caper041) reported 26 minutes ago

  @TELUS @TELUSsupport maybe this is a problem??

• 
  Deborah Woods (@nocbc) reported 33 minutes ago

  Never answer. Unknown caller can go to voicemail. If they get past the screening which means they've had to press a number before you can get through to my phone. The Telus thing I don't even know what my number is but once you're one of my contacts and you've done that, then you can get onto my phone. But I still don't answer it if I'm not sure. If I don't know who the person is unknown, I definitely never answer. I usually use voicemail. Go to voicemail. I don't know what who or what you are

• 
  Canadian Dividend Investing (@CDInewsletter) reported 34 minutes ago

  @kinisurrco Nice summary. I think your model is onto something, but at the same time I can't bring myself to buy more $T.TO (I sold $BCE.TO a couple years ago). That probably means it's a good time to buy. BCE is a no-go for me because I don't trust management. They're kings of saying one thing and doing another. Rogers I don't love the focus on sports franchises. Quebecor is still my favourite in the sector. Only a tiny bit more expensive than Telus on a P/FCF basis, but better balance sheet, a dividend that should grow, and a more focused company. Honourable mention to Cogeco too. Think they sell the U.S. part of the company and use the proceeds to pay down debt/do a buyback. They may even potentially take the company private.

• 
  sub_commandante (@SCommandante) reported 35 minutes ago

  @business I will never use Telus again .

• 
  suebear 🇨🇦 (@TheSueBear) reported 39 minutes ago

  @TELUS sick of AI bullshit customer service. Getting charged higher fees even though my contract isn't up until next year. Wasted an hour trying to contact customer service.

• 
  the 小さい kaiju //HOODLUM on SPOTIFY➡️ (@cannaKAIJU) reported 40 minutes ago

  @TELUS Support team is supposed to be coming out today, but the service was supposed to be activated last Thursday and I’ve ate through my phone data to compensate :(

• 
  Rorschach.Tested🇨🇦 🇮🇪 🇬🇱 🇺🇦 🇪🇺🇺🇳🌊NATO (@Rorschached99) reported 42 minutes ago

  @TELUSsupport I have a bad experience with Telus Support over the weekend. A Philippino woman who said her name was Casey. I told her to do nothing on my account and today I got a $255 charge that I didn't authorize. I don't want to renew my contract.

• 
  Richard Purdy (@RickPurdy1959) reported 44 minutes ago

  @Martyupnorth Never answer. It will be either Rogers or Telus or some ****** lying Canadian polling company

• 
  RocketT🅰️nk123 (@RocketTank123) reported 46 minutes ago

  "Mobile Network Cores within Canada". Additional comments regarding Canadian based Gateways and National Oversight, screams a SatCo type of architecture. Could Rogers join Telus and Bell to create a similar JV as the US?

• 
  Banancial (@Banancial) reported 48 minutes ago

  $TU — Dividend investors in TU just got peeled. TELUS announced a brutal 55% dividend cut to $0.1875/quarter, coinciding with a $2.1 billion non-cash impairment at TELUS Digital. This drove a $1.8 billion net loss for Q2. This wasn't a minor tweak; it's a clear signal of deeper operational challenges, especially within their digital segment, following a Q1 dividend growth pause and a 52% net income drop in May. The drastic dividend reset aims to deleverage the balance sheet, targeting 3.0x net debt/EBITDA by end-2028 from 3.5x currently. This move is expected to save $2.7 billion cumulatively through 2028, with the DRIP discount ending October 1st to further reduce dilution. Full-year guidance was slashed across the board: service revenue now flat to -2%, Adjusted EBITDA -2% to -4%, and free cash flow around $1.8 billion. This magnitude of impairment and guidance cut will rattle income-focused portfolios. We're watching for concrete asset monetization updates and progress on their leverage target. We peel the news before it peels you. Source & full breakdown: Wiseek (link in bio)

• 
  Cyberpunk Sense 👑 (@napoleon21st) reported 49 minutes ago

  Tldr here for $AMPG is that Telus $T.TO allocated 66b to upgrade the network in Canada and in the same time $AMPG gained approval for the equipment that can be used which matches the description. The 2 companies already have a commercial relationship to supply such O RAN radios. Sounds highly likely to me and would result in an instant rerate for $AMPG

• 
  Nathan Kehler (@nathan_P44) reported 50 minutes ago

  @Bell @Travisdhanraj This is me trying to cancel my internet. It's ******* impossible. Bell even sent a technician over to disconnect my fibre so Telus could hook up. You would think they would automatically cancel it for you

• 
  funkanelli (@funkanelli2211) reported 50 minutes ago

  @TELUSsupport I was a Telus Business Internet subscriber that sought to have the svc moved to a location 5 min away and was told the svc was not avail @ that location. Since this was part of a physical move I tried to cancel svc but was told I had to pay the entire 2 yr contract

• 
  saand ↯ (@mr_saandman) reported 50 minutes ago

  SHIRSHIT **** MH TELUS TV APP LOGGED ME OUT AND I DONT GOT THE PASSWORD I MISSED THE RACE START 😭😭😭

• 
  Ed Fine (@Ed3463) reported 53 minutes ago

  @LoveMy7Wood @TELUS Heh. At the end of a fraught service call the bank rep made a brave effort at establishing a connection by thanking me for being a loyal customer since 2003. I have banked there since 1973.

• 
  CEO | Creator Protocol Group & Protocole Créateul (@it_dingdong) reported 55 minutes ago

  How @telus Supports Human Trafficking. When local law enforcement fails, syndicates rely on corporate telecom bureaucracy to keep their extortion nodes online. @TELUS and @TELUSsupport are currently harboring active human trafficking and extortion infrastructure on their network. My corporation served them a formal Legal Hold. They ignored it.

• 
  Kar (@HabsGirl09) reported 58 minutes ago

  Telus customer service is the absolute worst

• 
  Mother Clucker ⛰️ (@0zWording) reported 60 minutes ago

  @Mel02999853Mel @krisster8 @TELUS For me, it was the technicians dying in customers driveways on service calls that I had never heard about my entire career until the 💉 Customers calling where’s my technician, GPS shows them on site, dead in their truck in the driveway one in Ontario one in British Columbia.

• 
  Impenitent Atheist (@mysticl) reported 1 hour ago

  but they won't put another tower in Comox to fix our terrible awful connectivity issues .... I have trouble maintaining a phone call in my KITCHEN IN TOWN .... constantly dropping signal and I am not the only one, there is a dead zone in the subdivision I live in that everyone has issues with but Telus has done nothing IN THE 23 YEARS i HAVE LIVED HERE TO FIX THE PROBLEM ... this issue is well enough known to have had local news stories written about it. SO they want to uograde Victoria you say ... whoop de do :(

• 
  the 小さい kaiju //HOODLUM on SPOTIFY➡️ (@cannaKAIJU) reported 1 hour ago

  Hotspotting from hubbys phone cuz wifi is STILL NOT WORKING @TELUS