Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (50%)
• Phone (22%)
• Wi-fi (13%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Vancouver, Montmagny, Richmond, Mississauga, Vernon, Airdrie, Victoria, Calgary, Montréal, Scarborough, Belleville, Surrey, Edmonton, Toronto, and Langley.

City	Problem Type	Report Time
Vancouver	Wi-fi	2 hours ago
Montmagny	E-mail	5 hours ago
Richmond	Phone	11 hours ago
Mississauga	Internet	12 hours ago
Vancouver	Wi-fi	1 day ago
Vancouver	Internet	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  RoseAnne Hutchence (@WordsAreCrucial) reported 5 minutes ago

  @TELUS @TELUSsupport A 30% increase in my monthly bill after being a loyal client since 1991. No changes to my usage, no additional service provided. Explain yourselves. And do a damn good job (while I look into your competitors).

• 
  jay X (@JasonI_X) reported 7 minutes ago

  @Gubloinvestor CANADA 🇨🇦 🇨🇦🇨🇦🇨🇦🇨🇦🇨🇦🇨🇦🇨🇦🇨🇦 • Industry dominance — Groceries: Top 4-5 chains control ~72-80% market share, fueling high food prices (up 30% in 5 years, highest G7 food inflation). Telecom: Big Three (Bell/Rogers/Telus) hold 80-90% wireless market, high bills. Car insurance: Elevated rates in many provinces. • Real estate — Foreign buyer ban extended to Jan 2027, but past offshore/domestic investor activity inflated prices; housing remains unaffordable. • Private colleges — “Diploma mills” exploit international students with misleading promises, poor quality; crackdowns ongoing amid permit caps. • Tax overload — Paycheque deductions, GST/HST on buys, property taxes, embedded in utilities/fuel/bills, plus annual filings — heavy multi-level burden. Other pressures: Soaring cost of living (groceries/utilities/housing), long healthcare waits, big bank fees, productivity stagnation, wage insecurity despite data debates.

• 
  Lorie (@MissWest003) reported 12 minutes ago

  @Hunny_diva @RogersHelps @Rogers Every time someone has a concern they direct ppl to Rogers Support as if that’s not their job. This Roger’s Help channel seems pretty pointless to me if they can’t actually help & give false info about something important like Pin#’s and Account Security. Glad I’m with #Telus

• 
  Ray Gaur (@raygaurca) reported 12 minutes ago

  We signed up for a three year contract to replace our month-to-month service for business effective November 28, 2025. It was our understanding that Anatoli Jr. Goriansk @TELUS the Account Manager was going to handle the switch, but for some reason he did not cancel our month-to-month service. Now our account has been suspended because of non-payment of the month-to-month service. Can you please assist. @TELUSsupport

• 
  Chris Vander Doelen (@winstarvander) reported 14 minutes ago

  I've tried all the carriers and this one is the best deal. It's the lowest-tier of the Telus system; I've been on it for five years with no issues whatsoever.

• 
  Janice Chytra (@daisydexter4) reported 14 minutes ago

  @janmedo49 Pierre has no real world experience. None. The only real job he’s had was as a telephone customer service rep for Telus. That’s it! 😳 He’s not qualified to run Canada. Period.

• 
  REDEMPTION Golf (@REDEMPTION_GOLF) reported 16 minutes ago

  @TSN_Sports thinks we want 5, FIVE friggin channels of womens @MarchMadnessWBB #DEI insanity Time to cancel my @TELUS sports and join the streaming world.

• 
  RoseAnne Hutchence (@WordsAreCrucial) reported 17 minutes ago

  @TELUS @TELUSsupport My telephone bill went up 30% from last month. Service has not improved, I'm receiving NO additional features for this extra cost. Great way to lose a long-time (35 year) client! Thankfully, other service providers offer competitive rates.

• 
  Christine 🇨🇦 Dix 🇬🇱 (@downhomesunset) reported 19 minutes ago

  @ezdz15 @Garnet_2203 Telus healthcare is awful.

• 
  Wendy 🇨🇦 (@perfectrose2011) reported 20 minutes ago

  thanks," and hang up. Since I now have his name, are you able to contact the police to give his name and the # as obviously being someone impersonating Telus as an employee? Happy to DM this to you.

• 
  Del (@FullScopeWelds) reported 22 minutes ago

  @joesmeggma @inthemoneypod @briangbelski BCE said they would pay down debt but decided to get into MORE debt with Ziply Fiber. Complete opposite of what I said Telus management should do. It's the opposite of what Telus management says they're going to do. We'll see if they go more into debt like BCE or not.

• 
  VR! (@VicRizzzz) reported 25 minutes ago

  @Telus why does your cellular network always so slow . Please do something about it

• 
  Jeff (@Boomerjeff) reported 29 minutes ago

  @TELUSsupport I have received a dozen emails about my "account." I've never heard of Telus before these emails. I'm unable to communicate with the stupid bot on your website. How do I find out if I have an account or if someone impersonating me opened an account in my name?

• 
  PEER COMMUNITY HUB, Our Empowerment Zone! 🇨🇦✌️ (@p_communityhub) reported 29 minutes ago

  First Quantum Minerals (FM) sees volatile trading pending further copper price discoveries. News: Telus (T) announces new AI-driven customer service initiative to lower operational costs. #News

• 
  Stunlokked (@stunlokked) reported 30 minutes ago

  Every time I'm gonna pay my @Bell bill it makes me literally sick to my stomach. $240/month for home internet and phone. and there's no way to make it significantly cheaper without switching providers for a while until their credit expires. If I change my internet from 3gig to to 500mb/s its only $20 difference but fvcking bell keeps increasing the internet price so eventually I will be paying just as much as 3gig but getting 500mb speeds. they don't offer any cheaper phone plans either. I should have just switched service provider when the monthly credit expired, but its fvcking annoying having to re-setup internet and phone every other year. and who am I gonna switch to? back to @Rogers again ? LMAO NO WAY IN HELL am I going back to their dogshvt internet again. @TELUS ? they are basically just as expensive as bell. like ****!

• 
  Viveros 🌸🍉 (@TheViveros) reported 30 minutes ago

  this **** is so funny bc like… what is the argument here? that loblaws and telus and ******* bmo have done such a good job of it that we simply cannot conceive of any reason why we should stop giving the private sector unlimited reign to ruin everything?

• 
  Scott F Shefford (@sfshefford1) reported 33 minutes ago

  Not a day goes by in this **** hole of a city that stupid stuff continues and of course Telus is on the grift

• 
  Alan (@Alan13105453) reported 33 minutes ago

  Note this part: "same-size Telus SIM card". Received another CPO iPhone (Same model) after a time-wasting replacement process. Issue should NEVER have happened. Point stands: Telus CPO program is not at all guaranteed.

• 
  gāɓə (@GabrielleBuchh3) reported 34 minutes ago

  @TELUSsupport @TELUS You had to go down on a Friday night... can you come back up again?

• 
  Mieke (@MiekeWasHere) reported 35 minutes ago

  @TELUS @TELUSsupport you guys are 100% losing customers due to your horrible customer service. Your AI agent is useless on the phone "I understand" humanising comments being repeated is a waste of everyone's time. No option to bypass the 5 mins of BS with AI agent verifying, only to have to do it again. A lack of proper training in your overseas call centre is obvious. Again, with redundant language meant to intimate an effort to manage expectations, but all it's doing it wasting more time on both ends. That a person needs to get transferred to multiple departments to deal with any services screams disorganisation. What should have been a 15-20 minute call (including hold time) was 2 hours yesterday, with no solutions due to errors on your end "we will call you back in 24-48 hours" on a time sensitive matter that your competition was able to address in 15 mins TOTAL time on the phone. Crazy idea, maybe instead of gauging us to keep the upper brass earning way more money than any company CEO deserves...you can bring customer support back to Canada. You know, make jobs for Canadians. DO NOT REPLY TO ME ON THIS.

• 
  Nachiket (@Nachiketd1981) reported 36 minutes ago

  @TELUS after multiple calls and follow up, my current bill is again higher. This is happening again.added fees for the services which has been cancelled. Not sure why i am not getting a permanent solution for this? Very bad customer service for sure.

• 
  Pat (@PatSpankem) reported 40 minutes ago

  @AnderBeef @TELUS Same issue north of Fort McMurray.

• 
  Josh (@6Nonny) reported 42 minutes ago

  @Johal6O4 @zCallouts No Telus has ****** me on multiple occasions, one time a dump truck tried to take a detour down my street and smoked a power line

• 
  187 (@7ydro) reported 53 minutes ago

  bro i called telus twice for a specific 100gb plan these mfs gave me 175gb then now 250gb man what ******** is going on

• 
  K (@KevinInAbby) reported 54 minutes ago

  @TELUS @TELUSsupport Your iPhone app has so many issues lately! Playback errors for live tv all the time!! Do better!!!!

• 
  James (@James099878) reported 57 minutes ago

  @globalnews The bad news is Telus sent him a bill for 62 million dollars cause he didn’t have roaming.

• 
  YYZAV8R (@yyzav8r) reported 60 minutes ago

  @TELUS trying to call telus mobility for support and when being transferred to agent I get generic message that offices are closed. It's 734pm eastern, 434pm pacific, how are your offices closed? Is telus bankrupt?

• 
  Up State Canadian Girl. (@magun_c) reported 60 minutes ago

  @BlondeBigot11 @420BeefNutz this has been a long haul for this to be happening faster, meaning when i did work, it was always number 2 candidate on the second short listed candidates and quess what never got the job it was always the other person who was not Canadian. I will say it was CN rail, telus, and other big companies who I applied.

• 
  Henry (@LordOfAlts) reported 1 hour ago

  @BiqMillar Good tip never realized TELUS and Clickworker were options for consistent work

• 
  Vancity (@Justconstantwon) reported 1 hour ago

  @TELUSsupport My smart wifi hub that was sent out to replace my existing modem after I've upgraded to the gigabit service was sent using incomplete address information and Fedex is saying only Telus can change it. Quite disappointed in the Home internet upgrade process.