Telus Outage Report

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Red Deer, Sherwood Park, Windsor, Calgary, Montmagny, Langley, Toronto, Grande Prairie, Mississauga, Steinbach, Abbotsford, Surrey, Moncton, New Westminster, and Cochrane.

City	Problem Type	Report Time
Red Deer	Phone	2 hours ago
Sherwood Park	Internet	4 hours ago
Windsor	Internet	6 hours ago
Calgary	Internet	6 hours ago
Montmagny	Internet	7 hours ago
Langley	Internet	7 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ryan Macpherson (@RyanMacMuff) reported 4 minutes ago

  @TELUS We are approaching 2 years since one of your contracted technicians drilled into our sprinkler system causing extensive water damage to our strata. When will our strata see the $75000 reimbursed? Work this out between yourself + the contractor. Give us our $ back now.

• 
  Mackenzie County (@MackenzieCounty) reported 7 minutes ago

  Notice to residents: Telus advises a temporarily interrupt service to all residential and business telephones beginning with the area code of 780 and local exchange # 927 928. Time of outage is 2022-05-24 starting at 11:01 p.m. and will resume at 6:00 a.m. 2022-05-25.

• 
  Ryan Macpherson (@RyanMacMuff) reported 10 minutes ago

  @TELUS @TELUS, we are approaching 2 years since one of your contracted technicians drilled into our sprinkler system causing extensive water damage to our strata. When will our strata see the $75000 reimbursed? Work this out between yourself + the contractor. Give us our $ back now.

• 
  x-SalTrey’s Diamonds (49-27-6) (@MattyPlumz) reported 11 minutes ago

  Pretty ******* sad when you have 2 bars of @TELUS bullshit cell phone service and yet still can’t stream anything…….I think it’s time you guys upgrade your **** already. I’m so done with you. I’m signing with @RogersMobileCa in November. Thanks for 20 years of nothing #Telus

• 
  Jonathan Crone (@FurnByJonathan) reported 13 minutes ago

  So @TELUSsupport what’s the deal with your network in Ottawa right now? Had to tether to my Fido phone because none of the Telus devices in the family have data right now.

• 
  James Rasile (@PezzaFina) reported 16 minutes ago

  @Rogers Ok I’ll DK you cause this tweet is a massive lie. My secondary @TELUS phone works wonders and treat me better when I call.

• 
  Darth (@amandistotle) reported 20 minutes ago

  @BarrhavenGuy @FidoSolutions Facts. My mom has rogers and I have Telus and she didn’t have any data while the power was down and I had no problem in the same home

• 
  Anders Corr, Ph.D. (@anderscorr) reported 24 minutes ago

  "By 2008 Nortel was in trouble and it desperately needed to land the 3G Universal Mobile Telecommunications wireless contract offered in Canada by Telus Corp. and BCE Inc. But Huawei won the deal by underbidding Nortel an estimated 40 per cent." - Cooper

• 
  Boycott Evil Amazon-Find Alternatives-Follow me 😀 (@AvoidAmazon) reported 24 minutes ago

  @TELUS Then you’ll turn around and chargers a poor person a whole lot of money for your incompetent services. Sounds like a lose lose situation.

• 
  JC (@J_C_Ras) reported 24 minutes ago

  @TELUS I have had the worst experience with Telus. I pay hundreds of dollars per month and Telus has breeched their contract of service . I am telling everyone I know how bad Telus is because Telus doesn’t care about their customers. There isn’t even a contact email

• 
  🇨🇦 🌊 PATRICIA PROUD CANADIAN 🍁🇨🇦 (@patrici47462841) reported 26 minutes ago

  @martyargyle1 @EmranRashid3 You loose your freedoms to the people capitalizing & profiting. They pay your Senator's millions to keep the people down & poor. Examples are Insurance Pharma, Montecito ect... Our government just stopped a merger of Rogers & Telus. Big telecommunications Co. Competition is good

• 
  Scott (@downhomeflorida) reported 27 minutes ago

  @christaggart Bell, Telus and Rogers are all the worst.

• 
  Tia W (@UsernameTia) reported 29 minutes ago

  @Shawhelp @ShawInfo I'm 5 seconds from transferring to telus.... your customer service is terrible

• 
  (Dr.) Lorin Yochim (Ph.D.) (@LorinYochim) reported 29 minutes ago

  Twice in one playoff season? Go. ****. Yourselves, @telus.

• 
  Sea Bird Canada Immigration Consultancy Inc. (@CanadaSeabird) reported 30 minutes ago

  @TELUSsupport 3rd day, and still awaiting your call. What a pathetic service. #Telus

• 
  Deckard Ubik (@UbikDeckard) reported 31 minutes ago

  @TELUS Waited 15 mins for the wrong representative. Then had to say I wanted someone to setup pre-authorized payments and didn't want to setup a new internet acct from scratch. 15 more mins to another rep. 2 mins to setup with correct rep. Please fix your bot.

• 
  Valerie (@sean_valerie) reported 35 minutes ago

  So we have a remote internet service from @TELUS .This weekend it wasn’t working so we called for service and it is working now. Great service except we found out our hub is a Huawei. They supplied the equip, we just pay for the service. 1/2

• 
  Ray Klassen (@OrneryPilgrim) reported 35 minutes ago

  @TELUSsupport We manage 30 residential Telus Internet connections in BC. 12 are down right now.

• 
  Jonathan Crone (@FurnByJonathan) reported 38 minutes ago

  @TELUSsupport what the hell is wrong with the @TELUS network in Ottawa? Only connectivity I’m getting is by tethering to my FIDO phone :( (and according to the Telus app: i have plenty of data left ) Network management is tough right now, but people are depending on you!!!

• 
  Darrell Patan (@OLDUKIEDUDE) reported 40 minutes ago

  @willy1805 Agreed. Sec.Cntrs are such a joke nowadays. Bell is the worst, Telus at times. I’ve been having a terrible experience with #BeckettOPG, they have blocked my IP address, keep telling me it’s fixed. It’s not, ask for another 2 yr subscription while not fixing it. All out of India.

• 
  Darren Shadzy (@shadzy99) reported 42 minutes ago

  @peternowak @TELUS @Videotron Will we only get service in French?

• 
  Robin Wilde (@TheWildeRobin) reported 46 minutes ago

  On hold to Telus and it's sort of reassuring to know that even in fluffy Canada, customer service lines are still ****.

• 
  Stan Querin (@BlackStangBC) reported 46 minutes ago

  @TELUSsupport @Bosman71 4 hrs on with telus to switch from shaw to telus,after the last person i talked to started getting on my nerves i told them to cancel everything including my phone had him so tongue tied i hung up on him called SHAW was done in 15 minutes

• 
  Adrienne Ivey (@adrienneivey) reported 49 minutes ago

  Telus saw that there are difficult problems to solve in the beef industry, but they will create great changes once solved. - @lowe_virgil @Alltech #AlltechONE

• 
  Ryan Macpherson (@RyanMacMuff) reported 49 minutes ago

  @TELUS We are approaching 2 years since one of your contracted technicians drilled into our sprinkler system causing extensive water damage to our strata. When will our strata see the $75000 reimbursed? Work this out between yourself + the contractor. Give us our $ back now.

• 
  MARE (@JOYfulMare) reported 53 minutes ago

  @TELUSsupport 2/2 ~Daman committed to returning in “2-3 hours” as that’s the time required to issue new work order! Telus is responsible for completing the switch today as Shaw is discontinuing my services by 5PM TODAY!!! Please confirm.

• 
  Ryan Macpherson (@RyanMacMuff) reported 53 minutes ago

  @TELUS We are approaching 2 years since one of your contracted technicians drilled into our sprinkler system causing extensive water damage to our strata. When will our strata see the $75000 reimbursed? Work this out between yourself + the contractor. Give us our $ back now.

• 
  Jennifer Marks (@jennjmarks) reported 53 minutes ago

  @christaggart They are all the same….in my experience Telus is the worst.

• 
  Valerie (@sean_valerie) reported 55 minutes ago

  2/2. So now @Telus wants us to pay $480 to replace the free equip they provided us 😳. Oh, and continue to pay for the service. Trying to wrap my head around how their bad judgement call becomes my issue. #shoppingfornewinternet

• 
  Deckard Ubik (@UbikDeckard) reported 56 minutes ago

  @TELUS Have you ever tried saying "pre authorized payment" to your rubbish *611 bot? It makes that "thinking sound" over and over and over until it hangs up. After about 6 months of making manual payments I just said "representative" over and over to get past your broken bot.