Telus Outage Report
Why is my Telus service not working?
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (46%)
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Phone (28%)
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Wi-fi (10%)
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TV (6%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Calgary, Vancouver, New Hamburg, Victoria, Bonnyville, Birtle, Langley, Sidney, Nelson, Kitchener, Kamloops, Toronto, Burlington, Courtenay and Surrey.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Internet | |
| Vancouver |
Internet | |
| Calgary |
Internet | |
| New Hamburg |
Phone | |
| Victoria |
TV | |
| Bonnyville |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Michael Chapman
(@MrMdc1964) reported
@allsystemsjo @TinyCroc @TELUS I immediately felt this was abuse. It triggered me. Looking deeper I know why. PWD , myself included mostly live in shared spaces where internet is included. Real help would be reduced cell prices. Nice gif.
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Eric Santoso
(@ericsan07) reported
One of my client business internet that is using @TELUS fibre is down. No available technician can come onsite to fix the issue. Next one available maybe next Monday. This is f**king ridiculous. @TELUSsupport @TELUSBusiness
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Five Decade Dabber
(@_Roland______) reported
@VancouverSun @TELUS Support @TELUS = Support Communism. Nope.
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Michael Chapman
(@MrMdc1964) reported
@VE7PMD @azimuthex @TELUS Yes! When you are given a monopoly, billions in government assistance and actually only build a network that follows major highways , not very much. In fact if you look at the profits big telcos make it all makes sense.
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Carla Young
(@CarlaYoung) reported
WTF, @TELUS! How is it acceptable to send a bill that is triple the normal and NOT contact the customer to suggest a different plan or even see if anything is up? #totalfail
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Mason S
(@VE7PMD) reported
@MrMdc1964 @azimuthex @TELUS You do realize what the costs of building a nationwide network costs right?
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Paula Vanluyk
(@paula_vanluyk) reported
@iluv2Bmom @EzumeeGroups @TELUS Not true, they never did a credit check on me,if you have a child with disability you will more then likely be accepted.
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kr
(@kierrobless) reported
@telus fix your **** this is the second time my internets died in a row
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JSG
(@Jeffsand1984) reported
@ErinSchettler I’m Telus and it sucks
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viC♡
(@vicsantaluce) reported
Since witching to Telus Saturday rogers has called me 6 times.. the one time i answered they hung up after i said hello, not sure why they think hang up calls are gonna get me back as a customer after the instance amount they charged me when i changed plans 🤨
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Bctraveler
(@Bctraveler2) reported
Hey @TELUS @TELUSsupport .. really poor 2 bar arrive in Olympic Village in #vancouver
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Michael Chapman
(@MrMdc1964) reported
@allsystemsjo @TinyCroc @TELUS My reaction was vulgar. It was honest. Let’s unwrap it. First I’m a PWD. My income does not allow me the privilege of renting my own home. I share a house with others. As I suspect most who rely on income support do. 1/
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Zolicon
(@zolicon11) reported
@TELUS I am in B.C. and I am only entitled to no more than the basic support. In 2005 I requested funding for boots, gloves and a hardhat. I was denied and told that I don't have the same rights and privileges a everyone else.
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Dan
(@dan_knauss) reported
And it took about two minutes to take my business to @Distributel. Tired of the endless upsells from @TELUS and their failure to just maintain a simple, basic service. That's all I want. Not a spammy sales army that uses tricky pricing as a weapon against old customers.
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Karan Dhindsa
(@VlonekiDD_22) reported
@modotjh @HEART10DOORP @TELUS I don’t think it’s completely stopped like this but for everyone the internet has been very slow I’m fairly certain
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Karan Dhindsa
(@VlonekiDD_22) reported
They’ve said for the past couple months I think since mid April that it’s a “outage” and their handling it but that’s all just bs I talked to one of their representatives they said there were no outages at all, so I’m confused as to why this is occurring #telus
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⛷ Shaun 🏕
(@CDN_Ambrose) reported
@TELUS you have the absolute worst customer service on earth. When we schedule a “call back” for services, i really dont expect to sit on hold waiting for 29 minutes before being cut off. Unacceptable.
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Jackie Trade
(@Jackie_ofTrades) reported
@TELUS Would it be too much to hope it's not inferior service or speed?
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Caleb Wessels
(@Calebdoesmakeup) reported
I miss @TELUS... Wish they had fibre in my building @Shawhelp is just the absolute worst for connectivity. I can count on one hand the amount of times Telus went down on me - lost track of how many times I've had to deal with Shaw being down
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Noah Underwood
(@Zark40) reported
Gotta love living in Canada where you’ve got two choices for internet services and the one you choose decides to shut off your service for 3 days without any notice after you pay to upgrade your service 🙃 @telus
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wife of a wifeguy
(@girlpecker) reported
why is my INTERNET DOWN AAAA **** you telus
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Michael Chapman
(@MrMdc1964) reported
@TinyCroc @allsystemsjo @TELUS As I said very few PWD are the sole users of an internet connection in their residence. Most share. This does nothing to help. Give PWD a similar deal on our cellphones, that would actually help many, not just a few. It’s like free gas for your spaceship.
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Yomun20
(@yomun20) reported
Why did Telus cut out the wifi
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MacMarkkus
(@MacMarkkus) reported
@TELUS What if you are a normal income but have, say, maintenance and child support to pay which leaves you more than broke. Would you qualify then….. Not asking for me but for all the parents who are in that boat and use the likes of libraries for their internet / computer needs.
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theschoolofhardnocks
(@nockturnalguy) reported
@VancouverSun @TELUS You know where the absolute WORST cell service is in Hanna, Alberta? At the hospital. @TELUS has been advised of this for years and has done nothing to mitigate.
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Jane LeBreton
(@JaneLeBreton64) reported
@TELUS for you guys to be so inconsiderate is quite insulting! I am a very fatigued frontline healthcare worker at the tale end of a year from hell! I have two aging parents plus a child is university. Yet, a company I pay $250.00 a month can’t complete a service call #BooTelus
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Gayle🏴🇬🇧🇨🇦
(@Gayle22734637) reported
@natvanlis Som1 hacked in2 my Netflix account a while ago I got a email saying you're email & password has been changed as requested I'm like wtf I haven't changed my email or password,I don't know how they hacked in2 it I only use Netflix at home on our telus internet and out tv
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Marco
(@Ur_friend_Marci) reported
@RarityJewels1 Telus. But they froze my application since they find my schedules too tight to work with. Idk if that's a bad thing.
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Michael Chapman
(@MrMdc1964) reported
@allsystemsjo @TinyCroc @TELUS 2/ since Telus says they want to help PWD, may I suggest they offer a similar deal for our personal cell phones. Most people actually have one of these. That would be helpful. That is what an actual low barrier offer would be.
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Warren Quan
(@Wmbbaq) reported
@TELUSsupport My landline is not working. How do I contact Telus to report the issue #nosupport?