Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (50%)
• Phone (23%)
• Wi-fi (12%)
• TV (6%)
• Total Blackout (5%)
• E-mail (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Chilliwack, Grande Prairie, Vancouver, Montréal, Winnipeg, Edmonton, Surrey, Red Deer, Parksville, St. Albert, Victoria, Calgary, Mississauga, Burnaby, and Agassiz.

City	Problem Type	Report Time
Chilliwack	TV	22 hours ago
Grande Prairie	Internet	1 day ago
Grande Prairie	Internet	2 days ago
Vancouver	Internet	2 days ago
Montréal	Internet	2 days ago
Winnipeg	Phone	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Nathan Blades (@NathanBlades3) reported 4 minutes ago

  @DarlaTheDarling @SatireSquadHQ @MarkJCarney Remember when Telus fierd all their customer service ppl? That's when I personally stopped doing business with them

• 
  fangya (@Wajeeha91362602) reported 6 minutes ago

  @malaymail Try other solution instead- bring back gst and reduce sst.mof sendiri cakap gst lebih telus right

• 
  Darren Gudmundson (@BrianOakely) reported 7 minutes ago

  This would, of course be the sensible way of proceeding. Problem is they would have admit that Canada does not, and will not have a "Sovereign" anything ICT related. And, Telus, Bell, and Rogers are laden with debt and desperate for growth.

• 
  Richard L. Bennett (@RichardLBennett) reported 11 minutes ago

  To hell with Data Centres. Damn Telus. Curse Telus.

• 
  Vancouver Island Guy 🌊 (@VanIsleInvestor) reported 13 minutes ago

  $T.to Telus BNN - Telus reported its first-quarter profit fell compared with a year ago as its revenue also edged lower. The company says it earned a profit attributable to common shareholders of $136 million or nine cents per share for the quarter ended March 31. The results compared with a profit of $321 million or 21 cents per share in the same quarter last year. Operating revenue and other income totalled $5.01 billion, down from $5.06 billion a year earlier. The results came as Telus says its total telecom subscriber connections for the quarter rose to 17.7 million, up from 16.7 million in the first quarter of 2025. On an adjusted basis, Telus says it earned 23 cents per share in its latest quarter compared with an adjusted profit of 26 cents per share a year earlier.

• 
  Earnings Prism (@earnings_prism) reported 13 minutes ago

  TELUS Corp reports Q1 2026 total Operating revenues of $5.013 billion, a decline of 1% y/y. Key highlights include a 1% growth in Consolidated Service Revenue, 262,000 customer growth, 12,000 mobile phone, 229,000 connected device, and 21,000 internet customer net additions.

• 
  Andrea MacPherson (@macpherson_a) reported 13 minutes ago

  somehow the woman at Telus just magically made my internet/tv bundle go down by almost $100?????

• 
  HoodMomma (@MommaHood2) reported 15 minutes ago

  @SKivimaa When I had internet installed Telus sent an Indian who was hitting on me yuck then I had issues so they sent a predator Indian who was trying to get feely with me. I was going to beat him. Telus hires predators and scammers.

• 
  Kimball Finigan (He/Him) Your At-Home Trainer 🍉 (@KimballFinigan) reported 15 minutes ago

  Who gives a **** if these AI slop factories use /less/ water? I care that billions are being chucked into a private corporate profit statement. If Telus wants to build data centres let them take the risk. If the government needs data centres, build and own them.

• 
  AB_Wild_West (@AB_Wild_West) reported 21 minutes ago

  @Telus For the rest of my life, I will NEVER deal with you again. One and a half hours to cancel services and most of that was on hold. You make it extremely difficult to be able to speak to an actual human being and then I could barely understand the person I dealt with.

• 
  Bud (@Budwiser620) reported 22 minutes ago

  @MarkJCarney Telus stock is way down, is this just another financial bailout?

• 
  canuckgirl43 (@SCraig434343) reported 22 minutes ago

  @unclehaver Telus outsourced all call centers only ones left on canada areca few supervisors ...**** @TELUS

• 
  Jon Benet Rammstein (@jbrredux2) reported 23 minutes ago

  @PeterMeiszner @BoVanston @TELUS 80% of a large number is still a **** ton of water. No one buys your lies anymore. Data centres serve no one except the parasites profiting off them

• 
  Reece Martin (@RM_Transit) reported 23 minutes ago

  @bentlegen I am skeptical of anyone whos response is 50% "You're an idiot" This is Telus we are talking about

• 
  Sleepless in YYC🇨🇦🇬🇧 (@kvlovely19) reported 32 minutes ago

  not allowed to see Bonnie she's getting palliative care only family ****. well, get to see bestie in a second. and another of us Telus peeps I just ran into. hadn't seen her in 13 yrs. and there's a pretty security dude. ROWR. weird effing day. I need a snack.

• 
  Luca Maraschi (@lucamaraschi) reported 42 minutes ago

  @MarkJCarney Great Job @MarkJCarney!You definitely know how to support your Buddy Victor!Maybe focus on driving this country to success instead of dumping contributors' money into the pockets of @telus' shareholders!

• 
  Mitch McEachern 🇵🇸🇨🇺 (@Intifada4Life) reported 42 minutes ago

  If you’re with Telus anywhere in Canada, call to cancel and explain why.

• 
  Hayley (@hayley_yyy26) reported 43 minutes ago

  My mom called @TELUS twice to cancel her services and amazingly, the call kept dropping. This is beyond unprofessional. @TELUSsupport

• 
  Inspired Aquariums (@InspiredAquaCA) reported 44 minutes ago

  "We are getting to a point where not answering your phone is the safest thing to do" These scam calls are so common, and usually involve the scammers spoofing a local number to help fool the victim. Somehow @TELUS is unable (or unwilling) to do anything about number spoofing 😑

• 
  Dayna (@daynabeee) reported 45 minutes ago

  @casualcactii 500 people had access to your name Ave address. More customer services reps at Telus have access to the same information.

• 
  World Design Hub (@worlddesignhub) reported 45 minutes ago

  Canada is doubling down on sovereign AI infrastructure. Following the sell-out of their first AI Factory, TELUS and the Canadian government are building three new state-of-the-art facilities in BC.

• 
  heiba9866 (@heiba986627073) reported 45 minutes ago

  @KaileaandTim @WestJet They can't even price a plane ticket ask them questions about pricing and they won't know what to say, Telus has trainers and quality agents who have never touched a plane 😢, while Canada has staff with several years of exp who do not rely on scripts

• 
  Fuzzy Bear (@FuzzyBe02910905) reported 47 minutes ago

  @VanIsleInvestor @BNNBloomberg @MobileSyrup Hey: I was as shocked by the numbers as you. I had no idea the TIXT side of the biz had ballooned in such a fashion. What the heck are they all doing, besides making it tougher to move your Telus service from one address to another?

• 
  Isaiah Ojo (@isaiah_ojogigs) reported 50 minutes ago

  @tony_god_sent @HeyAmit_ Check this website called oneforma , telus and crowdgen you earn $1500 A month . A legit remote job board Use Morelogin antidetect browse to navigate anonymously , the solution to remote jobs is to work anonymously undetected and make sure you have a good proxy to mask location

• 
  hcky123 (@dundatt1989) reported 56 minutes ago

  @JayJanower You are saying on Matt show you have it on authority Caps lost 40 million per year ? Aside from this year player wages were 14 m so total budget at max for caps would be 40m ish. that’s poor/lazy reporting to think they lost that much ? 🍎Tv is 8m/yr Telus is 4 m/yr

• 
  TFSA_Millionaire (@JohnGan94616367) reported 1 hour ago

  @VanIsleInvestor No idea what it does. I bought the following at 52 weeks lows because I know what it does - Clorox, PAYPAL, Telus, DEO ( Johnnie Walker) . 90% of my subreddit members says they are bad company and thats my contrarian indicators to buy.

• 
  Cobra Flow (@WFailedsur18617) reported 1 hour ago

  @BlondeBigot11 @TELUS I never open the door for them. They could be holding a giant cheque and I still wouldn't

• 
  Jv (@JBK11663) reported 1 hour ago

  @MTe005 @unclehaver the enemy of my enemy is my friend. i hate nimby's too, but if we can agree that a massive water and electricity black hole that benefits nobody but the feds and telus sucks, then at least they have a few more functioning neurons than the techbros on twitter defending this ****.

• 
  JT🇨🇦 (@Jeffdthompson) reported 1 hour ago

  One of Canada's largest telecom companies just became a real estate developer. And the story behind how is worth paying attention to. Telus owns over 2,300 institutional properties across Canada. Most of them were built decades ago to house copper-based telephone exchange equipment the backbone of the country's phone system. As Telus migrated to fibre optics, that equipment shrank dramatically. Suddenly they had hundreds of well-located properties in the heart of Canadian communities sitting largely empty. So instead of selling, they decided to build. Through an initiative called Telus Living, they are now repurposing and monetizing those former exchange sites into purpose-built rental housing. The company has identified approximately 200 sites for alternative uses. The projected stabilized value of the portfolio could reach up to $3 billion. The execution is already well underway. Their first building in Nanaimo received its occupancy permit at the end of April and began welcoming residents last week. Vancouver's Point Grey is under construction. A further 18 properties are proposed to add over 3,000 homes across BC over the next six years, with plans to expand to Alberta and Quebec. Telus Living could eventually deliver 5,000 to 10,000 units in BC alone. There are a few things that make this story interesting beyond the headlines. First, the locations. These aren't suburban greenfields. They are infill sites in established neighbourhoods, exactly where rental housing demand is highest and new supply is hardest to create. Telus didn't have to find the land. They already owned it. Second, the model. Telus Living could eventually be converted into a REIT, turning a telecom company's real estate liability into a standalone investment vehicle generating long-term rental income. Third, the broader signal. When a company with no background in real estate development looks at its asset base and sees a $3 billion housing opportunity, it tells you something about where value is being created in Canada right now. The housing crisis and shifting technology created an opening. Telus walked through it.

• 
  District 6 (@P43215) reported 1 hour ago

  @woods_lin_ @Beefshaver Check Telus Sky Calgary, it sat there unfinished in delays for 2-3 years and was horrible, probably still pretty bad.