Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (46%)
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Phone (29%)
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Wi-fi (10%)
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TV (6%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Edmonton, Vancouver, Calgary, Castlegar, Lloydminster, Montréal, North Vancouver, Spruce Grove, Toronto, Ajax, Kitimat, Whistler, Nanaimo, Athabasca and Burnaby.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Wi-fi | |
| Vancouver |
Internet | |
| Calgary |
Internet | |
| Castlegar |
Phone | |
| Lloydminster |
Phone | |
| Montréal |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Robert R
(@RobertR96506389) reported
@TELUSsupport IMAGINE A COMPANY(TELUS/KOODO) SELLING A WARRANTY PHONE NOT FIXING THEIR WARRANTIED PHONE WHEN IT NEEDED REPAIR. THUS FORCING THE CUSTOMER TO PURCHASE THE SAME PHONE FROM APPLE FOR 846.37. IF THATS NOT BAD ENOUGH STILL CHARGING CUSTOMER THE TAB FOR THE BROKEN WARANTIED PRODUCT!
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Julie Ali
(@JulieYAli) reported
@TELUSsupport How many other customers are there who think that they have cancelled service and are still being charged by automatic bank payments. Good thing I cancelled auto payments or I would have been charged more money. What is going on at Telus? I am annoyed.
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Val Kaufman
(@boswellparadise) reported
@Josh_Hamelin @TELUS Funny how the customer service shows up when they are called out publicly. Sham on you @TELUS !!
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Ann Gagné, PhD
(@AnnGagne) reported
@vavroom @TELUS I mean what’s a little 8 years between friends for the sake of accessibility sigh. This is why sometimes this focus on progress makes me sad because progress is incredibly slow
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🌸🌻Shelby Lou Who🌻🌸
(@shelbyae) reported
@TELUSsupport I just got a call from a random number (not ID’d as Telus) offering a ‘free’ upgrade to the ‘latest device’ as a loyal customer. Is this a scam?
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jenni
(@sunshinejennni) reported
@JulieYAli @TELUS @TELUSsupport Telus is the absolute worst! I wish you luck!!
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Val Kaufman
(@boswellparadise) reported
@kaufchris @TELUS Way to go @TELUS, I guess you will be reimbursing this customer their daily pay for not being able to do their jobs for 5 days!!!!
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Melissa 🇨🇦
(@discoprincess) reported
I can be having a perfectly good day and then a Telus text will show up and freak me out. Uuuggghhh **** off
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Shondell Simon ♎️
(@ShondellSimon) reported
@TELUSsupport My mom was signed up for a service called mobiversity and she never subscribed and does not know what it is… it shows up on her Telus for $14.00 a month why is she getting charged for a services she knows nothing about ???
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Brian
(@BCBoisvert) reported
@telus users beware Telus added a product TELUS Online Security - Standard with out my permission and have charged me 2 months for a service I never wanted. Review your bills to see if you are being charged for this. Going to be demanding a credit for every month they billed for
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Missy
(@xX___Missy___Xx) reported
@JulieYAli @TELUSsupport @TELUS sucks.
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meg kilmour
(@MegKilmour) reported
@TELUSsupport @TELUS loyal customer for 20 years. I guess you would rather lie to about $50 than keep my business #shameful
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Jeanette.G
(@musicislove127) reported
@Ticats @TELUS Link doesn't work
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Lindsay Carmichael
(@LPCarmichael) reported
@CFJC_Today @cbcnewsbc A logging truck took out lines on Mamette Lake Road Monday & @TELUS won't restore phone lines until May 25 leaving many people incl. seniors with no home phone in an area without cell service. People should know this company doesn't care about customers!
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Nikki Tate
(@WriterGrrrl) reported
38.I have been a Telus customer for a long time, but don’t wish to proceed into the new digitally connected (hah), location-independent world with a partner at my side that’s still using tin cans and string to conduct their business.
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💜Just me vaxxed×3💜
(@Mom2AutTot) reported
@marnie1616 Telus health has a free service called Babylon and they do video calls. I have had the nicest doctors who order tests asap.
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Carol Potter
(@intell59) reported
@drdagly @jkenney 👏👏 absolutely. Never cared about AB imo and he will now be on the boards of oil and pipeline companies, Telus and/or the IDU. Destruction so extensive AB needs at least 8 years without cons to recover. What he did (others ALL COMPLICIT) will take years to fix - if it can be 😔
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Beaumont Physio
(@BeaumontPhysio) reported
Ugh @Shawhelp our phones & internet are down…. Again….Please don’t tell me to call you. The amount of business I lose because you are so inconsistent & with no reimbursement. Beyond frustrating. Will definitely be switching to @TELUS as you can’t provide the contracted service
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TRM
(@Todd_Moggey) reported
@musicislove127 @Ticats @TELUS Its some software maybe they use but can never share their links to my page. So i just gave up. Every other team no issues
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Julie Ali
(@JulieYAli) reported
@TELUSsupport So Mia says there was a technical problem on Oct 5, 2021 that resulted in my cancellation request for the TV plan not getting cancelled. So does no one on the IT team @TELUS check on cancellations when there are technical problems?
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Nikki Tate
(@WriterGrrrl) reported
22.Telus person explains, “People haven’t been travelling, you know, COVID – so we haven’t had to think about this for a while. I don’t think we have any appropriate package that would help you.”
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Patrick
(@Patrick23228032) reported
@TELUS look serious problem with your Telus security hardware as it's causing me to not sleep at night. A circuit supresses the output of a radio receiver if the signal strength falls below a certain level. Squelch. That is what is going on in my area.
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Jeanette.G
(@musicislove127) reported
@angelaxo_98 @Ticats @TELUS Are you using data since it's not working with wifi
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Lindsay Carmichael
(@LPCarmichael) reported
@TELUS @TELUSsupport How can you leave rural homes that have no cell service without home phones for almost 2 weeks?? If there is an emergency, dozens of homes have no way of contacting 911 or anyone for help. Disgusting!
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Josh Hamelin
(@Josh_Hamelin) reported
Bye bye, @TELUS. So long to **** customer service and snarky telephone agents. 👋🏻 Switching to Shaw.
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Rod Powers
(@RodPowers4you) reported
@Steph_Pollock @TELUS Now they know where you live. That's why I never answer the door anymore.
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Jai Djwa
(@JaiDjwa) reported
@TELUSsupport Is the authentication server down? I can’t log into Sportsnet now as their integration with Telus seems to keep failing. Telus goes blank not sn.
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Julie Ali
(@JulieYAli) reported
Waiting now for Mia to solve the mess. Why do I have to spend my time fixing the problems at @TELUS @TELUSsupport should investigate what went wrong here. I would like to make a formal complaint.
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meg kilmour
(@MegKilmour) reported
@TELUSsupport @TELUS Do you not keep records? Assurances from your CSRs must be meaningless why would I want to stay with a company that systematically lies to me. WORST COMPANY EVER
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TRM
(@Todd_Moggey) reported
@musicislove127 @Ticats @TELUS Ticats always have the worst links in league when sharing for some reason