Telus service status: outage reports and connection issues
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
- Internet (48%)
- Phone (25%)
- Wi-fi (13%)
- Total Blackout (5%)
- TV (5%)
- E-mail (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Calgary, Grande Prairie, Spruce Grove, Surrey, North Vancouver, Wetaskiwin, Fort St. John, Taber, Toronto, Vancouver, Edmonton, Mississauga, Amherstburg, Peel, and Duncan.
| City | Problem Type | Report Time |
|---|---|---|
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Phone | 7 hours ago |
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Phone | 8 hours ago |
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Internet | 18 hours ago |
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Internet | 1 day ago |
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Internet | 1 day ago |
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Phone | 1 day ago |
Community Discussion
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Telus Issues Reports
Latest outage, problems and issue reports in social media:
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M.Brown (@MsMJBrown) reported@JonFraserTF @TELUS I bailed out of their TV service a year 18 months ago. Terrible service. The phone I switched over to Rogers 6 months ago. Because I have their home service my wireless is $25 a month for the same service as I was paying $120 a month with Telus. Better better customer service.
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Sandie ๐ซ๐ท๐ฎ๐ฑ๐จ๐ฆ๐บ๐ธ (@SandieAschem) reported@JonFraserTF @TELUS They have the absolute worst customer service!
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Steve Aldred (@stevealdred) reportedSo @TELUS I can connect to the network without a SIM card now? No? Then charging for one is a connection fee.
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Robert Occhiuto CPA CA (@RobertOcchiuto) reported@JonFraserTF @TELUS Telus went downhill. They donโt want business. Their rates are not competitive with Bell. Customer service all overseas. I stopped supporting companies that donโt hire Canadians.
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VernThurston (@VernThurston) reported@BlueNeox @JonFraserTF @TELUS Thank you-I didn't know that. My hope is for Star Link to get into cellphone networking service.
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Smile All the time (@SmileAllthetim4) reported@JonFraserTF @TELUS they are all bad - bell telus rogers anyway - the quiet best customers are ones they hose the most - customer service sucks and new customers onboard often at significantly less than the 20 year customers
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PsudoMike ๐จ๐ฆ (@PsudoMike) reported@KerrGordon Not typically โ SIM cards are separate from the device. The phone connects to the network via the SIM (or eSIM). Telus framing it as hardware doesn't change that it's a mandatory access fee.
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James (@JamesMcNeill59) reported@JonFraserTF @TELUS Own your own phone. 1 to 2 year plan. Make sure the service is open after plan term. Now you're in a position to negotiate.
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Chris W J Roberts (@cwjroberts) reported@JonFraserTF @TELUS Entire family switched from mainline Telus a few months ago after three strikes of brutal customer service and outright deceptive practices. Used to be the best Canadian cellco by far. Fire the C-suite and board.
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Brookfield๐๏ธโค๏ธ๐จ๐ฆ๐ต๐ฆscheme ๐ carneywatch.ca (@kicknsass) reported@JonFraserTF @TELUS I cut the cord about a year ago. Was a mobile customer for 20 years. Couldnโt take them anymore. The overseas service or lack there of, the reception was terrible, wouldnโt work with me on pricing. Very happy with the change. @Starlink next year when contract is up.
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Rakeysh Arora (@RakeyshArora1) reportedReally hoping @TELUS service doesn't go down or have issues during the FIFA World Cup at BMO Field ๐ #FIFA #Telus
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Jason Fletcher (@max63094) reported@TELUSsupport @TELUS are you guys having a massive outage right now. Cannot get on your site, cannot log into TelusTV+, nothing #YEG #Telus #Outage
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Randy๐จ๐ฆ (@randytoleafs) reported@JonFraserTF @TELUS unfortunately they re all the same, I left Bell and went to telus, so far so good. telus optik, ******* horrible to deal with, left them and am extremely happy
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Brenda Dobson (Mopar Girl) ๐จ๐ฆ (@bjdobson08) reported@JonFraserTF @TELUS I canceled my @TELUS account 8 months ago and sent back all my equipment. They kept sending me a bill for a home phone and I don't have one. I phoned Customer Service and had them credit my account for the charges. They did. I am still getting bills though!!!
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Canada Goose ๐จ๐ฆ (@CanadaGoose911) reportedI quit Telus 20 years ago. They are all bad but Telus is the worst.
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PsudoMike ๐จ๐ฆ (@PsudoMike) reportedTelus starts charging $15 for SIM cards today. CRTC bans activation fees tomorrow. They didn't remove the fee. They renamed it. A SIM is literally required to use the service. The CRTC flagged this as a potential violation. Telus did it anyway. Canadian telecom policy is basically whack a mole, except the carriers always hit back.
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StressfulGengar (@StressfulGengar) reported@JonFraserTF @TELUS And yet I've had no issues at all. Literally had no issues with getting my phone at the beginning of the month with bring it back.
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Sleepless in YYC๐จ๐ฆ๐ฌ๐ง (@kvlovely19) reported@loppydisk @Rogers I'm going to take a look at Telus right now I was avoiding renewing my Shaw value plan cuz if not every year around this time, it's every other year I have equipment issues and this is the 2nd outage in 3 days now
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The Tweet Chewbacca ๐จ๐ฆ๐บ๐ฆ๐ฌ๐ฑ (@Chewbaccafan) reported@TELUS you will never get my business back. Abominable.
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Dave (@TheOnlyRealDac) reported@JonFraserTF @TELUS Bell, Rogers, and Telus, plus their cheap alternatives, all owned by the big 3... All suck. The Canadian market has no competition. I've used every provider, and have had **** customer service at all of them.
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Here for Now (@CardozaBuilds) reported@JonFraserTF @TELUS My Bring It Back with Telus ended mid April. I paid out the hardware and ported to Rogers. I had had enough of their poor service, inconsistent network and their need to charge for a new SIM card even though it was their recommendation as a possible remedy to my network issues.
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๐๐ซ๐๐ฏ๐ ๐ ๐๐๐ ๐๐๐ (@Gravecyde) reported@espressoimpala Yeah I use Telus from alberta and mine is down :(
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Mark Warner (@MAAWLAW) reported@TELUS "... @Telus says its SIM charge 'is not an administrative fee. A SIM card or an eSIM has always been a physical or digital product for purchase, rather than an administrative fee' [and] is meant to cover 'real costs' associated with providing a new SIM product to a customer..."๐ค
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Olyth (@olyth_terminal) reportedJust a little perspective here for $AMPG potential revenue through 2029. ๐ฎTELUS Open RAN Rollout AmpliTech Equipment Summary Planned Sites: 5,000 macro cell sites across Canada AmpliTech Equipment per Sector: 2 FDD mid-band radios Sectors per Site: 3 (standard three-sector macro tower configuration) Radios per Site: 6 (2 radios ร 3 sectors) Total AmpliTech Radios Required: 30,000 (6 radios ร 5,000 sites) Target Completion: 2029Revenue ๐ธ Estimates for AmpliTech These are approximate industry-based estimates for similar Open RAN FDD mid-band radios (pricing is not publicly disclosed and varies with volume discounts, contracts, features, and bundling). Price per Radio (USD) Total Estimated Revenue (30,000 radios) $10,000 = $300 million $15,000 = $450 million $20,000 = $600 million $25,000 = $750 million Realistic Range: $300M โ $750M total potential revenue for AmpliTech from the full rollout (before costs, margins, installation, software, or support). AmpliTech has already secured multi-million dollar POs and LOIs related to TELUS, but the full 30,000-unit rollout will be phased through 2029. Revenue could also include additional products (antennas, services, etc.) beyond just the radios.
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Steve Finlay (@SteveMFinlay) reported@TELUS Crisis averted! Service is much more reliable on the way back.
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HoggHead (@HoggHead2375) reported@JonFraserTF @TELUS Telus is terrible. They are collapsing fast. And canโt fix it
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Ronald (@TerrifyingWords) reported@JonFraserTF @TELUS Heh. Years ago I had to get the CRTC to force @TELUS to comply with their own terms of service. The amount of scripted dishonesty I experienced at multiple levels was unbelievable. No way it wasnโt corporate policy. Even their mandated apology was dishonest.
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@416ash (@416ash) reported@LoveMy7Wood @Rogers I moved from COAX to Nextbox to Ignite to Xfinity and have none of those issues with Rogers in the same home. Everything has been assigned and billed to my account as it should. I record and review every detail and escalate to Rogers social media team. That said, I donโt trust any of the big 3. I have Rogers cable/Crave/internet & home phone โ it goes out too often. Least reliable services of the big 3. Absolutely no mobile signal, even with a booster installed. Bell I have an old copper landline and two mobile lines for family. Work but crazy $$$. Telus I have a mobile line, and their Streaming services bundle. Dependable, good service. Office of the CEO is always there. $$. Freedom mobile line (useless) but cheap global roaming & Public mobile (increadibly cheap) for security purposes. I hope to cut two vendors soon. Itโs amazing how the big brands we grew up trusting in the 70s & 80s have fumbled their advantages.
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ShredderCowboy (@PaulB527811000) reported@JonFraserTF @TELUS Interesting I was with Bell up until 7 years ago when Telus offered better service and lower costs and then slowly went down hill in customer service and my bills are always wrong.
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Justin H (@HJustin21410) reported@JonFraserTF @TELUS Only reason I switched Telus is because of the service..used to call in Nd issues or questions were dealt with immediately. Over the last few years it seems they just took the Bell / Rogers playbook. Foreign customer support. If pay more for good service