Telus Outage Report
Why is my Telus service not working?
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (44%)
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Phone (30%)
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Wi-fi (10%)
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TV (7%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Calgary, Sidney, Sherwood Park, Edmonton, Toronto, Saint-Georges, Purpleville, Vancouver, Prince George, Montmagny, Nanaimo, Ottawa, Richmond, Oliver and Parksville.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Wi-fi | |
| Calgary |
Internet | |
| Sidney |
Phone | |
| Sidney |
Phone | |
| Sherwood Park |
Internet | |
| Edmonton |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Darksyne
(@Darksyne2) reported
@TELUSsupport @TELUS This is on your website and there’s no cancel button like on literally any other company I deal with. I requested a call back 2 hours ago and nothing…
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cyrus
(@harmlessvirus) reported
@telus your roaming sucks
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Blair Beckwith 🇺🇦
(@blairbeckwith) reported
@hunkybill @Bell Problem is … where ya gonna take your business? I’ve had same problem on rogers and Telus :(
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Mark Warner
(@MAAWLAW) reported
“Globalive Capital has offered $3.75B to buy back @FreedomMobile… a business Globalive founded in 2008 before selling it to @ShawInfo… in 2016… Last week, Globalive bolstered its bid by announcing a [20-year ] network and spectrum-sharing deal with @Telus…”🤔 #competition
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A TePungaSomerville
(@alice_tps) reported
you realise you’ve been socialised by nz mobile phone companies like @2degreesmobile into expecting to wait literally hours for customer service to pick up the phone - when you freak out that someone at telus picks up in five mins 😱
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DanielleJN
(@DanielleJN4) reported
@TELUS @TELUSsupport I will be cancelling my service its completely unreliable and I am paying a **** load of money every month to have an unreliable service. @CRTCeng this has been ongoing for several years with very little resolution
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Steffani Cameron, Deep State Operative 🇺🇦
(@SnarkySteff) reported
For the love of God, @telus, put Apple Pay in your iPhone app. It’s more secure. No, I’m not gonna go fill out a suggestion form for what should be an obviously intelligent tech solution in 2022.
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Studio Brock 🍉
(@brock_studio) reported
@Unbranded63 For serious? If that's how low the bar is for getting fired in Canadian media we should ******* burn it all down. **** Shaw, Rogers, Bell, Telus and their puppet companies. Absolute ******* disgraces to Humanity.
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Steffani Cameron, Deep State Operative 🇺🇦
(@SnarkySteff) reported
@harrietglynn I think that’s my reaction. I have had neck/arm problems for 1.5 years seriously, but had 5 vehicle accidents so my body’s been a mess for years. I did a 54-minute routine Monday and it was amazing. Woke pain free next morning. Doing that one again tomorrow. ($5 on Telus Optik)
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Marwari Investor
(@rkg_zooming) reported
How low can Appen $APX go today keeping in mind Telus walks away and poor trading update.? Those shorted at top will be having a good Friday today 👊
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Steve P
(@starchoice) reported
@TELUSsupport Is there any support left in Canada? How do I speak to someone in Loyalty in Canada? Do I really need to change providers to pay a reasonable price for home services? #Telus
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Ray
(@girlonbakerlane) reported
Nothing grinds my gears like calling customer service and being met with a robot asking me why I’m calling. I want to talk to a real person @TELUSsupport @TELUS
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TELUS Support
(@TELUSsupport) reported
@Darksyne2 @TELUS Hi Darksyne! You have the option to cancel an appointment from your MyTELUS account. What kind of app is it? Please feel free to send us a DM with more details if you still need assistance.
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Cam
(@cameronjkidd) reported
The kicker is I don't even ******* have Telus internet! But I had to let them in to do this crap both days. Had to lose out on 3 hours of paid work over this, for a company I don't even use. Good job Telus 👍
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abdel
(@cantforceme) reported
@TELUS is full of thieves. Returned all my equipment to the technician and received a bill for all of it. My equipment was stolen and Telus is trying to bill me. CANT WAIT To CANCEL
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Billboard Chris 🇨🇦🇺🇸
(@BillboardChris) reported
Yaniv says he was in a fragile state of mind because he was hypoglycemic, and the vending machine didn’t have anything in it. Says he hit a panic button that he wears which connects to Telus Health and he called for an ambulance that never came.
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Bojack Beauregard
(@nobodytoldmeh) reported
@TELUS Telus “healthcare” is garbage. I had my appointment cancelled at the last minute, literally 4 minutes before the time. They offered me another appointment in two weeks. I was a sick person seeking timely care. Shameful. Atrocious. Garbage.
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tracydavis
(@tracymariedavi) reported
@TELUS also I really hope your stupid stuff doesn`t cause interference with my shaw wifi signal in the apartment.
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qmackie
(@qmackie) reported
@K_elly_B @TELUS Root of problem is Heritage Conservation Act almost completely devalues archaeology that postdates 1846 CE. Probably not an accident the legislation was drawn up in this highly limiting manner.
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Les
(@Les98045811) reported
@sean_valerie @TELUS Always Telus is sorry and will look into the issue, never have I heard of Telus being pro active. Also if you have a problem and it’s not equipment related, it’s $150!! How am I supposed to know before hand what is causing the problem?
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Bill Nadraszky
(@billnad) reported
@paul_yyc Yup mine is down. But my Telus cell service is good
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🇺🇦
(@djice8000) reported
@TELUS @TELUSsupport , is there a issue with mobile network? Because iv been down throtted all week and I haven't come even close to my usage limit . This has been my entire experience with you guys and I'm already wanting to cancel
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tee
(@anonymousteeee) reported
Tired of using @RogersHelps as my service provider. Need to change my line to Bell/Telus ASAP
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Les Landry 👨🏾🦼♿ #EmptyPotProtest
(@LandryLes) reported
@TELUS So now nobody answers the phone~! Your automated system sent me to Tech support and it's been ringing now for over five minutes. What a pathetic joke...
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Cam
(@cameronjkidd) reported
So after 3 HOURS of Telus engineers being in my place over 2 days; my apartment can't be upgraded to fiber. Not the building....just my unit. When they first laid cables, they ****** up so bad they just sealed up the wall & blocked access to my unit. I ******* can't LMFAO
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tracydavis
(@tracymariedavi) reported
hey @TELUS why do you go through this disinjenuous rigamarole of going `we can`t put our stupid internet stuff inside your apartment without your personal permission`, when you know the apartment manager is the one in charge of giving you access to apartment?
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Dan Perrins
(@BlackBeard20096) reported
. @CRTCeng do you think cell phone carriers routinely cutting service for under a $100.00 is a good thing or a bad thing in these times where the ability to send & recieve health related calls? Further is it ethical to use that to boost profits? @TELUS #canpoli #onpoli
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Ray
(@menard_ray) reported
@zephryus47 @ShawInfo I find Telus to have slower speeds, costs about the same but their customer service has been way more responsive than Shaw gave us.
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Jonathan Crone
(@FurnByJonathan) reported
@HallieCBC None of the phones in our home (Telus, Fido) got the alert. Yet I *did* get an amber alert for a missing child on the far end of Quebec last night. Also troubling: the alerts never go to “non phone” cellular devices. So an iPad/table on cellular data never gets an alert.
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Tjoc&Wife
(@TjocAndWife) reported
@TELUSsupport @TELUS I have had an issue with my service and it’s the same problem as the first 2 times your equipment and yet I have to wait 3 weeks for someone to come fix it and your gunna make me pay my bill while I wait Jesus Christ that’s horrible service