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Telus

Telus service status: outage reports and connection issues

Why is my Telus service not working?

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Full Outage Map

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  • 49% Internet (49%)
  • 23% Phone (23%)
  • 12% Wi-fi (12%)
  • 7% TV (7%)
  • 5% E-mail (5%)
  • 4% Total Blackout (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Sherwood Park, Surrey, Langley, Aberdeen, Red Deer, Windsor, Calgary, Montmagny, Toronto, Grande Prairie, Mississauga, Steinbach, Abbotsford, Moncton, and New Westminster.

CityProblem TypeReport Time
Sherwood Park Internet 1 hour ago
Surrey Internet 2 hours ago
Langley Phone 2 hours ago
Aberdeen Phone 4 hours ago
Red Deer Phone 11 hours ago
Sherwood Park Internet 12 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • BCCardiacKid
    Dave Wardle (@BCCardiacKid) reported

    @MarciaOnTheGo I had a work acquaintance who used a service provided by Telus to help keep tabs on a special needs relation who would often leave their group home without warning. But that required they take their cell with them.

  • bikesandcode
    bikesandcode (@bikesandcode) reported

    Time for the approximately monthly complaint about scam calls. 8 so far today, did the various 'let me know when I can get vaccinated' databases get leaked to these folks? First one this morning was at 6AM. Thanks @telus for enabling them!

  • realtorcansing
    Singing Realtor Canada (@realtorcansing) reported

    @TELUS Upping my bill with no explanation during a pandemic? Pardon?! Even Rogers with no service looks better! #nocustomerservice

  • ruwel
    R U W E L (@ruwel) reported

    I’ve been sitting in various parking lots all day today because of the @ShawInfo outage and because @TELUS ‘ LTE network doesn’t apparently reach my house. FUN.

  • CitizenYan
    Brandon Yan 甄念本 (@CitizenYan) reported

    I've learned that live streaming puts us all under the same tax category a service like Netflix or a company like TELUS. This means we should have been charging PST on any ticketed sales. Normally our live events are PST exempt.

  • SarahLeamonLaw
    Sarah Leamon (@SarahLeamonLaw) reported

    FYI to anyone trying to get through to our office today - our phones and internet are down. @TELUS is having technical problems & won’t send a technician to site until tomorrow at the soonest. In the meantime, please call our alternate number at 604-388-6626.

  • AngryRed316
    Angry Red (@AngryRed316) reported

    $MJLB partner $TU $25b dollar company wrote: “The device is the first of its kind and is available in the first quarter of 2021. The device will operate via the TELUS cellular network. It will conform to all Canadian regulations, including removing any risk of driver tamperi 👇🏼

  • DJohnMorrison
    John Morrison (@DJohnMorrison) reported

    Wow Telus loyalty sucks. When can't do a deal they offer to buy back customers to someone with long term 25 years, person pretty much says yea feel free to go to other companies then. @TELUS @TELUSsupport

  • karenbdc
    Karen Douglas (@karenbdc) reported

    Yesterday cellular outage (Rogers). Today, home internet outage (Telus). I guess I should just stay offline

  • PaulWaddell2
    Paul Waddell (@PaulWaddell2) reported

    So very frustrating with Telus. I am getting frequent emails to migrate our email address by May 2 or we lose our email address. I have tried every way to talk to someone to get help and the links don’t work either. Telus. Your a phone company.

  • polishyourworld
    Joty 🎨 (@polishyourworld) reported

    Thank god I switched to Telus last year, heard Rogers cellular and data has been down the last 24 hrs , big yikes 😬

  • ThatIndianArmy1
    That Army Brat (@ThatIndianArmy1) reported

    Officially switching from @ShawInfo to @TELUS because of @ShawInfo bad customer service, bad connectivity and lack of transparency in sharing estimates about outage times.

  • GlobalRaider
    Tango Mike 🇨🇦 (@GlobalRaider) reported

    @RhonaRaskin @Rogers @RogersHelps I switched from Rogers to Telus last year after 18ish-yrs. They all suck except Telus sucks in more areas in BC than the rest.

  • chrisu91
    Chris (@chrisu91) reported

    @MobileSyrup I’m porting my line to Telus today. This was a disastrous fail and Rogers clearly doesn’t have the correct failsafes to prevent this from happening. This is going to cost Rogers a LOT.

  • ThatIndianArmy1
    That Army Brat (@ThatIndianArmy1) reported

    @ShawInfo restore internet in #WalnutGrove #Langley. People have online exams, assignments, and need the internet. I called customer service 6 times yesterday and nobody knew anything. Never expected Shaw to be so slow in repairing our connectivity. I will change to Telus now.

  • Lostcanadianim1
    EastIndianCanuck (@Lostcanadianim1) reported

    @Rogers @RogersHelps @jennaamxo I just initiated moving my wireless service to Telus. Soon it will be good riddance to you.

  • dgidziu
    Dr. G concerned Albertan (@dgidziu) reported from Calgary, Alberta

    @CarrieTait I also heard from a colleague that the mass vaccination center in the Telus Convention Center is slowing down next week.

  • Arhl1987
    Arh (@Arhl1987) reported

    @SeoaneWill @AboutRogers 30 gb data $80 is good. Unless you have Telus internet then it drops down to $60ish

  • MissTiffyTaylor
    tiffany (@MissTiffyTaylor) reported

    PSA: Do not switch to TELUS Cable no matter what promo gift they offer. Worst quality product I've ever had. Go Eat an Egg, @TELUS #TELUS

  • BlairKing_ca
    Blair King (@BlairKing_ca) reported

    @yknot05 No a big fire took out a building under construction and power was shut down as part of the process. A major Shaw node is in the area where the power was cut so all our services are off....except my Telus cell phone....it pays not to bundle ALL of your services

  • tduncanmcmillan
    D McMillan🇨🇦🏴󠁧󠁢󠁳󠁣󠁴󠁿🏳️‍🌈 (@tduncanmcmillan) reported

    Did anyone go to Telus convention centre yesterday for their AZ? Going down this morning. Wondering if there are seperate lines for appointments vs. walk in?

  • kevinbrash
    I feel like a potted plant. (@kevinbrash) reported

    Why yes my internet (hi @ShawInfo !) Has been down all day and my phone and my tv but luckily I have 10 GB of unused @TELUS mobility data b/c of Covid. (P.S. don’t @ me Crown Monopolies).

  • MrChicoValdez
    Chico Valdez (@MrChicoValdez) reported

    I'm amazed when a mobile carrier (e.g @Telus) decides to raise their price on a happy customer. It just pokes the bear. Now I'm shopping for a different carrier. I wonder if they realize they will need 14 customers to take the price hit for every 1 that leaves. 🤔 @TELUSsupport

  • love_Aquarius13
    gb🇨🇦 (@love_Aquarius13) reported

    @TELUSsupport Good Morning Telus - any information available on why multiple mobile phone users are getting repeat calls from Latvia this morning. Blocking a number doesn’t solve the issue - calls come from another Latvia number. Thanks.

  • stepanc
    S (@stepanc) reported

    @TELUS, new customer here. I just spent 2 hours on the phone yesterday and 2 hours in store to purchase a device from you. Is this how you always treat new customers?

  • Adam_Vandenberg
    Adam Vande (@Adam_Vandenberg) reported

    @Shawhelp explain why telus doesn’t have these ******* problems?

  • KD_CALGARY
    Kelly Dickinson (@KD_CALGARY) reported

    So @albertahealth it looks like no one in Calgary is able to book an appointment. And the clinic at the Telus Convention Centre, shut down early. And it looks like online bookings aren’t available either through your site or pharmacies.

  • thursaiz
    Thursaiz (@thursaiz) reported

    Hey @cogecohelps, is there some kind of service problem in the Kingston area? I'm averaging 74-76mbps down and 0.07mbps up since 7:00pm. I'm paying for 1000mbps, and right now I'm getting faster speeds while using my Telus phone as a hotspot...

  • bryanloewen
    Tammie Brown Fan Page (@bryanloewen) reported

    I was hesitant to switch from @TELUS to @ShawInfo Mobile because of network speed. I decided that for $25 a month it was worth a try but kept my TELUS account. Shaw speed tested at 20 MBPS, TELUS tested at 5. Telus is the biggest scam, it's one step below a pyramid scheme.

  • 21purplemiles
    21purplemiles (@21purplemiles) reported

    @TELUS I want to find out more about your services but you live chat keeps crashing! Please let me know the best internet/tv plan you can offer for address 6780 Buswell Street in Richmond BC. I will need service starting around April 27 or 28. If I don’t hear back