Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (48%)
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Phone (27%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Surrey, Duncan, Langley, Montmagny, Grande Prairie, Vanderhoof, Fort St. John, Calgary, Brampton, Victoria, Edmonton, Vancouver, Winnipeg, Milton and Toronto.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey |
Internet | |
| Duncan |
Wi-fi | |
| Surrey |
Internet | |
| Langley |
Internet | |
| Montmagny |
||
| Grande Prairie |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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StevenX
(@StevenX_DFA) reported
I don't understand how my rural Telus mobile internet can go down for like 90 minutes but my smartphone also with Telus worked fine lol
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Everyone has something to learn from somebody.
(@DeceitinDrugs) reported
@VanStreetDog #Telus is using workers from other countries yet many of them are not properly trained and working from home, leaving Cdns not getting clarification on their account problem. When you can hear the chickens in the background...just saying.
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Jennifer Leigh
(@WriteLinesInk) reported
@TELUSsupport We are a city owned rental building that was already PROMISED OPTIK TV in Oct 2019. Okay so COVID slows things down but TELUS has NO IDEA IF AT ALL if they will install OPTIK here. It was just a marketing SCAM. We all know it, TELUS knows it and now hopefully TWITTER knows it.
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Loshini
(@_loshini_g_) reported
whoever told me telus has the best customer service, i’m beating your ***
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Mr. Abdul Kaskas♊️
(@wolfe69err) reported
@TELUS , @TELUSsupport , I was told someone was "supposed" to call me and noone did. This is on top of being told i'm "supposed" to have my mobile data setting on when i am at home where i have #Wifi service which is not correct information.
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Matt Hickey
(@MattHic54841938) reported
I love @TELUS @TELUSsupport. Book an install for Friday past and they tell me there's an issue outside that there is no splitter installed when a @TELUS technician was paid to have 2 installed and put it in the system that he had done the work. 1/?
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Andre
(@mcguapco) reported
@TELUS everywhere I go in my city I only have a max 2-3 bars data-wise, most places 1 bar. Windsor ON, please fix
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DM
(@drivermcivor) reported
@Bell Don’t do it. I live in Vancouver and get 1 bar of service with Bell. They have no infrastructure compared to Telus.
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Laura Compton
(@laura_compton3) reported
@TELUSsupport @TELUS So far 9 hours of my time + 2 in store reps + 4 chat support reps and NO resolution for an issue that YOU caused. Now I’m told it will take until the end of the month. This is completely unacceptable. #frustratedcustomer #justwantedtoupdatemyphone
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Joe Bowser
(@infil00p) reported
@fanCRTCProfling I thought Telus was the main Telco up to the Yukon border. Also, how would anyone know if NorthwestTel was using the kill switch? Their service is uniquely overpriced and ******.
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MrGamerBurner
(@gamer_burner) reported
@SerenityFel @TELUS Mine just went down as well. Using data now
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hunny “i shrunk the kids” moon
(@hunnymoonbaby) reported
@TELUS was harassed and thrown around to five different people and still didn’t have my issue resolved @TELUSsupport this is the only way i can complain i guess
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E Jean Simpson BEd, BA, MA, Author
(@EJS08026749) reported
Incredibly wonderful that the lady showed me how to fix things...explained what I needed to know. Got the phone fixed and we tested. Glitches should not be a problem. Thank you again helpful techs at @TELUS in Charlottetown Mall! There were two a tall man and a lady. Good staff!
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Stewart Russell
(@scruss) reported
oo, trying to cancel a telus home security system is the worst. Multiple dropped calls, missing callbacks, main telus number going unavailable (!), suddenly put on hold, increasingly desperate offers ...
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SerenityFel
(@SerenityFel) reported
@TELUS Is service down in Edmonton Alberta? My wifi has been out for over an hour. Im using data
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Marci Geisler
(@marci_gee) reported
Last summer @TELUS dug up every lawn on the street and left a mess for my parents to fix. Now I find out they've been swindled by a sales rep desperate to make good on this dumb expense. They signed a 3 year contract for services that have NOT ONCE worked since I've been here.
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Drey
(@DreyDreydesigns) reported
@TELUSsupport That’s correct. Everyday service provide by @TELUS drops off. Can you provide some explanation on why this happens?
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Paula Havixbeck
(@HavixbeckPaula) reported
@TELUS can someone please direct message me. We have numerous phone issues in our house and can’t get through to your phone and there is no staff at 2 of your Winnipeg kiosks.
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light
(@thelightphone) reported
@mikedinelle @TELUS It's still a work in progress, unfortunately can be a slow process, but we're working with their labs now to get certification.
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SerenityFel
(@SerenityFel) reported
@TELUS The wifi just went down. Is there an outtage in Edmonton?
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René Gobeil
(@Nutjobwmachete) reported
@TELUS, so my bill more than doubles, my service gets worse and PikTV still doesn’t work? Hey, @ShawInfo, I heard you’ve got good deals.
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Ed DeBruyn
(@debruyn_ed) reported
@ConsumerSOS The inhabitants of Pretty River Valley, near Collingwood, Ontario, kneel before God of Elon because Bell, Rogers, Telus, & Xplornet can not provide cellular/internet service even close to what StarLink Satelite service provides. Yet 🇨🇦’s pay highest fees in world. Good travels!
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Commissioner Miner
(@fanCRTCProfling) reported
The new #Telus reply to the #CRTC Credit Card fee basically states, if you want to avoid the new credit card fee then use a different method of payment and **** you. And the whole reason why you are getting this fee is because we can charge it, except in Quebec.
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Chris Mitchell
(@chrismitcheldlr) reported
from
Coquitlam, British Columbia
As a Telus Mobile customer, having wifi in the tunnel is a huge plus. You can check bus connections for PoMo or Burquitlam Station without data (which can be spotty after leaving the tunnel).
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Nathan Wieler
(@papawieler) reported
@TELUS what happened to your call-back option? Does that not count for *611 callers? I've been on hold for over an hour [the estimated wait time] and now I'm stuck with the dilemma of "stay on forever" or "hang up right before your turn."
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jwags
(@jwags79527673) reported
@Oliver_Trpcic @TELUS Apparently, TELUS received government $$ and now work like government. 2 supervisors for one customer rep. Gotta love progress.
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Sevan Mattar
(@sevanmattar) reported
@sofiesonja FACTS thats why i never use the app, i got thru the telus app instead
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Austin
(@Verbikt) reported
@MattyPlumz @TELUS For ****** real eh? It's some brutal service
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Julia B
(@downtownjuliab) reported
Literally cannot use my cell phone to make/take calls at all now. @TELUS what have you done to the signal in Southeast Vancouver? (And no the issue is not with my phone, we have gone through the trouble-shooting on that.)
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EA
(@ealculumbre) reported
from
Ottawa, Ontario
As long as I’m on LTE my #Ottawa reception is at 1 bar and reception extremely choppy. When changed to 3G service goes up to 2/3 bars & audio conversations became possible. - We shouldn’t have to choose between the two @TELUS @TELUSsupport