Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (25%)
• Wi-fi (12%)
• Total Blackout (6%)
• TV (5%)
• E-mail (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Vancouver, Toronto, Calgary, Grande Prairie, Surrey, Edmonton, Kitchener, Duncan, Montréal, Spruce Grove, North Vancouver, Wetaskiwin, Fort St. John, Taber, and Mississauga.

City	Problem Type	Report Time
Vancouver	TV	29 minutes ago
Vancouver	TV	20 hours ago
Vancouver	TV	20 hours ago
Vancouver	Internet	20 hours ago
Toronto	Internet	1 day ago
Vancouver	TV	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  TwistingDust🌪 (@Twistingdust844) reported 6 minutes ago

  I am having a really good day i just drank like 3 Gatorades wish love after lock up is on my good god the hell i pay 70 dollars a month for this **** and I cant even watch love after lock up now ohh my god the hell Jesus christ Telus is lucky they dont get a phone call

• 
  Karin Kloosterman (@kazakloosterman) reported 8 minutes ago

  @JonFraserTF @TELUS Agreed. I use Public Mobile. Lacks a bit in customer service but pays back in cost savings which are huge.

• 
  Salty Albertan (@FringedCanuck) reported 9 minutes ago

  @RVetts Take a trip to the USA and get a phone plan there. Starlink needs to release a phone to users. Sat phone would be deadly. Telus,Rogers and Bell can eat ****.

• 
  NK (@786110bsmla) reported 13 minutes ago

  to a customer is in the millions or more,over time. I called Scotiabank and they said call Telus. I called Telus and they said call Scotiabank. Pass the buck, till the customer gets tired and gives up. I am letting everyone know because of the principle of this situation.

• 
  Bill Tansey (@lkn4chnge) reported 13 minutes ago

  @jodyvance @TELUS Anybody that allows Telus to abuse them the way their customer service is have to much money or no self pride, it’s disgusting

• 
  BCTallTrees (@BcTall) reported 13 minutes ago

  @Angelahvn They installed Telus fiber here but it still has very SLOW periods. I'm still trying to figure it out (there's some online guidance on using a separate router downstream of the one Telus provides, for one)

• 
  TheWolfOfFranklinSt (@TheWolfOfFrank2) reported 17 minutes ago

  I live in the GTA and the service for the largest populated area of this country is absolutely mind blowing terrible . @TELUSsupport @TELUS I’ll be leaving soon enough .

• 
  Hillaria (@HillariaBankz) reported 18 minutes ago

  I have a conspiracy theory that internet/cable providers in Canada are tampering with people’s service to get them to pay for upgrades or switch services. No reason @TELUS should be this stinky

• 
  Ehrmantraut Capital (@EhrmantrautCap_) reported 18 minutes ago

  @Palmersfortune The fundamentals on the company are strong. This is not merely hype, but a rally sustained by strong fundamentals and real catalysts (such as $NVDA diclosed as a customer & the Telus article that resurfaced).

• 
  Richard von Stauffenberg (@RickvonStauff) reported 19 minutes ago

  @CanadasLeafs @LeafsPassion85 Bell & Rogers are my only 2 real choices where I'm at. I hate both of them. If I had the option to get Telus, I'd never, ever get Rogers or Bell again. I'd even take Cogeco over both of them. But, I really want Telus to come to Atlantic Canada.

• 
  M.Brown (@MsMJBrown) reported 19 minutes ago

  @MrStache9 I had trouble with Telus. They’re all the same. The difference between Telus and Rogers is that Rogers doesn’t drop off 10 times a day. Telus was terrible as it seemed to be down more often than not.

• 
  Cynthia🤝🇨🇦🏴󠁧󠁢󠁳󠁣󠁴󠁿🌈🌲🇺🇦 (@Tintie4) reported 20 minutes ago

  @garymasonglobe @TELUS Telus is terrible, my sister went back to Rogers Shaw. I left them too years ago. No one is perfect but at least it is ok.

• 
  ♡ＢｒｉｔｔｓＭａｇｅｅ♡ (@BrittsMagee) reported 21 minutes ago

  I am the most excited girl every right now!! I had to go to Telus in Londonderry and as I was waiting for a phone call from customer service I went to the candy shop next door called Showcase and OMG😱 I wanted to order some months ago online but the shipping is more than the candy so I gave up on ever trying these!! They have so many flavors too!!

• 
  TdotTrucker 🇨🇦 (@TdotTrucker) reported 21 minutes ago

  @TELUS @garymasonglobe Woah. Nothing should take three weeks or more for your Internet to be fixed. That sounds like a problem on your end and you should be making sure that this customer gets Internet immediately even if you have to use another service in the meantime.

• 
  ^-^ (@JesseGraham_) reported 22 minutes ago

  @JonFraserTF @TELUS That’s really too bad. I’ve just recently had a fantastic experience with @TELUS support. Above and beyond. Maybe you just had someone on their bad day!

• 
  PsudoMike 🇨🇦 (@PsudoMike) reported 26 minutes ago

  @KerrGordon Not typically — SIM cards are separate from the device. The phone connects to the network via the SIM (or eSIM). Telus framing it as hardware doesn't change that it's a mandatory access fee.

• 
  QuikInsightz (@QuikInsightz) reported 29 minutes ago

  🚨 #BREAKING: $ASTS Successfully Launched BlueBirds 8, 9, and 10, Completing Its First Multi-Satellite Launch Since April's Setback. What happened: ➜ AST SpaceMobile confirmed the successful launch of BlueBirds 8, 9, and 10 at 2:39 a.m. EDT on June 17, 2026. ➜ The satellites were launched aboard a SpaceX Falcon 9 rocket from Cape Canaveral Space Force Station. ➜ This marks the company's first successful stacked multi-satellite launch since April's mission setback. ➜ Each BlueBird satellite carries a phased array antenna measuring approximately 2,400 square feet, which AST SpaceMobile says is the largest commercial communications array ever deployed in low Earth orbit. ➜ The satellites are designed to connect directly to standard, unmodified smartphones without requiring any special hardware. ➜ AST SpaceMobile says the new satellites are capable of delivering peak download speeds of nearly 200 Mbps for voice, broadband data, and video services. ➜ That is nearly double the company's previously demonstrated peak speed of 98.9 Mbps achieved by its earlier Block 1 satellites. What comes next: ➜ CEO Abel Avellan said BlueBirds 11, 12, and 13 will ship shortly ahead of the company's next launch. ➜ He also said next-generation satellites through BlueBird 37 are already in active production and assembly. ➜ Avellan said, "This first stacked launch is just the beginning. Our focus is firmly on execution: scaling launch cadence, manufacturing, and preparing for commercial service." ➜ Speaking about the mission, he added: "BlueBirds 8, 9, and 10 represent the continued execution of a vision once considered impossible: space-based cellular broadband to everyone, everywhere." The scale behind the company: ➜ AST SpaceMobile says it now operates more than 500,000 square feet of manufacturing and operations facilities worldwide. ➜ The company says it employs more than 2,250 people and has a portfolio of more than 3,900 patents and pending patent claims. ➜ AST SpaceMobile also says it has agreements with nearly 60 mobile network operators representing more than 3 billion subscribers worldwide. ➜ Its strategic partners include $T, $VZ, Vodafone, Rakuten, Google, Bell, Telus, stc Group, and American Tower. ➜ The company plans to initially activate commercial service in the United States, Canada, Europe, Saudi Arabia, and Japan, while also supporting U.S. government programs.

• 
  n (@noorrbit) reported 29 minutes ago

  WHY IS TELUS SERVICE SO *** @TELUS I beg u fix it it’s taking 5 years to load

• 
  ChinoAleman (@chinoalemano) reported 29 minutes ago

  @ThematicTrader @mkfilko From what I’ve read, $TRT’s margins were stable for four years and only came down recently. If my intuition is right, they probably lowered them to get a foot in the door with Micron and COHR. Something similar happened with AMPG: they cut their margins to get a foot in the door with TELUS, and once they were in, they raised them again. But I'm open to your thoughts, since I'm still DDing this company.

• 
  Baynish (@bbassit4eva) reported 38 minutes ago

  @JonFraserTF @TELUS I was a 30-year TELUS customer; with great service. Then I moved to an older home. TELUS said it was impossible for them to connect me to WiFi. Rogers connected me. I canceled Telus. Telus wanted $700 because I broke my contract! They finally backed off after 3 phone calls!

• 
  1rhodesian (@JohnKir43886910) reported 50 minutes ago

  @bcbluecon Telus sucks as well. They all start you at a reduced rate and then keep jacking it up. Try Starlink if you can.

• 
  Temple 8 Research (@Temple_Eight) reported 50 minutes ago

  @ChairmansLedger Let's expand the argument then. Starting with what ASTS gets right. While ASTS has a small lead on broadband connectivity their real advantage is spectrum access via carrier exclusivity and they've locked up nearly 60 mobile network operator partners covering over 3 billion subscribers AT&T, Verizon, Vodafone, Rakuten, Telus, Bell, etc. SpaceX operates more than 9,000 satellites around 60% of everything in orbit. ASTS has roughly 9 including recent launches, and is trying to accelerate to about one launch a month to hit 2026 targets. Analysts are skeptical it can sustain this. Each BlueBird Block 2 is a 6,100 kg spacecraft, far more complex and expensive per unit than a Starlink satellite and AST can't launch anything close to the pace of Musk. SpaceX owns the rockets while ASTS has to buy rides on Falcon 9, New Glenn, etc. SpaceX's hardware iteration speed is, as one analysis put it, a real and durable advantage, and if their next gen satellites deliver on data performance, the competitive gap narrows while the scaling gap stays insurmountable. SpaceX already took the biggest carrier prize in the US being T-Mobile. So the carrier moat cuts both ways. SpaceX obviously has access to vast capital after IPO, with Starlink generating ~$10.4 billion of revenue in 2025. ASTS is pre-real-revenue at scale ($70.9 million in 2025) and funding itself with convertible debt and dilution. Do you really want to hold through heavy short to medium term dilution over years??

• 
  bona fide lover of ladies (@bona_of) reported 51 minutes ago

  @SarcasticallyAJ @TSN_Sports @PrimeVideo You need to get iptv. I’ll never go back to telus tv and adding programming packages

• 
  Steve (@JSandlak19) reported 58 minutes ago

  @jodyvance @TELUS Just don’t cancel @EastVan808 he saved 7 kittens from an inferno back in ‘98.

• 
  Jono (@whoinvitedjon) reported 59 minutes ago

  @Darrenthiel2 @jodyvance @TELUS Me too - no issues and it's way cheaper than when I had copper

• 
  D (@esSpyderMonkey) reported 59 minutes ago

  @TELUS While we’re at it fix the volume of the Apple TV app. It’s 30% lower than every other app resulting it wild volume fluctuations when switching apps.

• 
  Genes 🇨🇦 Back To Being Grateful,Oh Canada 🇨🇦 (@creativewaves) reported 1 hour ago

  The CRTC has again issued warnings to Bell Canada and Telus Corp. over recently introduced fees the regulator says could be in violation of its new policy prohibiting telecoms from charging customers when they activate, change or cancel plans.

• 
  Marc Edge (@marcedge1) reported 1 hour ago

  @garymasonglobe @TELUS the problem is you have to publicly shame them to get any semblance of service . . . this is a tactic I have resorted to several tuimes

• 
  Bill Tansey (@lkn4chnge) reported 1 hour ago

  @garymasonglobe @TELUS Was client of Telus mobility for 40 years, dumped them after a month of talking to India on problems

• 
  bcevaj (@bcevaj) reported 1 hour ago

  .@TELUSsupport May: No dial tone (compensated). June: Broken *98 voicemail. Took 3 days 3 agents to fix.Denied compensation because "same issue within 30 days." A dead line is NOT voicemail. Stop parroting scripts and fix this logic. #Telus you only DM me after my posting here