Telus Outage Report
Why is my Telus service not working?
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
March 28: Problems at Telus
Telus is having issues since 06:40 AM EST. Are you also affected? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (48%)
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Phone (24%)
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Wi-fi (11%)
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TV (7%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Edmonton, Sarnia, Surrey, Calgary, Vancouver, Sturgeon, Coquitlam, Regina, Spruce Grove, Wetaskiwin, Sooke, Nanaimo, Burnaby, Fort McMurray and Coquitlam.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Wi-fi | |
| Edmonton |
Wi-fi | |
| Edmonton |
Wi-fi | |
| Sarnia |
Phone | |
| Edmonton |
Internet | |
| Surrey |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Dave Wardle
(@BCCardiacKid) reported
@caughtathome @bclions_service @alex_ruiz Was checking it out last night at home and it was the same whether it was Mac, Windows, iOS… Same at work so it isn’t my home network. Same on Telus.
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Lindsay Brown
(@Lidsville) reported
@BC_EHS So let me get this straight: Telus is out, and Telus is a phone and internet company, and you're telling people to "call 911" in an emergency. How? By yelling "911"? #bcpoli
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Joseph Jones
(@jonesj) reported
@Lidsville @mtnbvan @adriandix When Telus forced me off of copper and onto fibre, I lost the alternative channel that made it possible, say, to phone BC Hydro during a power outage. Now, no power means no telephone. Losing resilience through purported technological progress.
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Caden Fanshaw
(@CadenFanshaw) reported
Major Telus outage in Northern BC, company blames a damaged cable. Includes, Burns Lake, Topley, Terrace, Prince George, Kitimat, Smithers.. E-Comm says in an emergency, call 9-1-1 in case service is restored. No service? Head to nearest ER/police/fire if able. @ckpgnews
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TRex
(@RTNev) reported
@TELUS As a Telus home/internet customer is there any way to stop the repeated calls offering Telus mobile services? They are really making me hate
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JASON SENSATION
(@JASONxSENSATION) reported
@TELUS I’m about to save 60 bucks not going with you lol damn.
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Garilyn Morris
(@GarilynMMorris) reported
@phil_rollinson @TELUS 😝😝😝 I never did that...
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Kyle Fortch
(@Kfortch) reported
Ugh @TELUS has to be the absolute WORST internet company ever.
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=Winter Photo=
(@WinterPhoto2006) reported
@showmethedataBC At home we have now Starlink. At the store the problem is real with the phone, security system and internet not properly working. As it is a bundle from @TELUS fiber optic a whole town is effed up by ONE unreliable, profit raking corporation.
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CharlesMHays
(@CharlesMHays) reported
@JaikeanTwins Think it was more of a Telus issue, but it is good that it was resolved earlier than had been estimated!
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Brett Playford
(@BrettPlayford) reported
I guess Telus is a little to proud of themselves to help me with My issues I guess that mine or anyone's concerns at heart at all
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Lindsay Brown
(@Lidsville) reported
@BC_EHS So let me get this straight: Telus is out across swaths of BC, so phone and internet are out & 911 is going to be unavailable in an emergency and people should drive to help... from a medical system barely functioning because @adriandix is privatizing it out to... Telus. #bcpoli
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Pankaj Vaghasiya
(@PankajV80306802) reported
Worst service experience I've ever received. @TELUS @TELUSsupport
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Lonie Contenti
(@LonieContenti) reported
@TELUSsupport I finally called Telus at 7:30 am and apparently our new router was not sending a signal to Telus. Which did not make sense considering it was working fine until that early morning but the rep was able to get the tv”s back on. Hoping they stay that way! Thank you
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Megan Journey
(@MeganJourney1) reported
Telus: called in for tech help on tv. I had tv service but now Rob at Telus ****** up my tv and now I have no tv service. No one can come out until Friday. Thanks again Telus for ******* up.
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Jennifer Dandy
(@yvrdandygirl) reported
@TELUS I had a great experience on the phone with one of your agents and then I go to resolve the issue in a storefront and they make your agent out to be a liar. Not great service.
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Harley don't play that!
(@Harleydadd) reported
Vacuum truck in our front yard at 730 am. Thanks @citysprucegrove *********. All for a useless @TELUS service nobody wants.
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Antichef Vancity
(@antichefvancity) reported
@telusmobility @telus @TELUSsupport I just wanted to let you know that within two months of switching to your mobile services I will be leaving. poor mobile service, customer services in shambles and exuberant non competitive pricing. Shame on you.
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CircularLogic
(@CircularLogic89) reported
@jfmezei @FidoSolutions @CRTCeng Occasionally, a number within a particular combo might no longer be for their target group if the customer ported their # to a different provider. There have been cases where Telus customers received SCAMs targeting Fido because they ported their # from Fido, for example
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raise our eye view 🌏
(@Vella_Raye) reported
As you call any of these Telecom companies for information, when you speak to an agent, before you let them put you on hold: GATHER their name and employee ID (Bell, Telus, Virgin), or Interaction ID (Rogers, Fido). They are more likely to help you.
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Nadine Borduas-Dedekind
(@nadineborduas) reported
@CSC_WIDE @CIC_ChemInst Hi! We’re looking to book a wheelchair for the conference but the Telus centre said they only have 3 and don’t take reservations. Anything your team might be able to do to help?
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Crim
(@CrimClaw) reported
@crystalmundypsy That and the privacy issue. Companies in other places of the world have been caught using tele-health to get around privacy laws—what proof is there Telus ISN'T doing the same? Because they sure aren't doing this out of the goodness of their hearts.
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Piers Hollott 🌻 #SafeAtHome #Vaxxed #YYJ 🇨🇦
(@piers_hollott) reported
@KevinSMcArthur I’ve used the TELUS MyCare/Babylon app to refill my ventolin prescription and it’s not bad... easy to use if you have a services card.
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Eugene
(@Fugitoid_) reported
Telus need to pull their stuff together. Their service has been off & on since 11 am😭
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Economic Prisoner
(@EconomicPrison1) reported
@1ginnylou @John1MD The goal appears to be to make the problems so intractable that the "obvious" solution is private contractors like: -Telus telehealth -Nurses imported under contract at great expense -Private labs
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Rendered Euphoria
(@rendredeuphoria) reported
@TELUSsupport Telus charges 50 dollar reconnection fees when your monthly plan is worth the same. Greedy corporation not considering people are trying hard to pay bills. Very rude customer service
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🗼TowerGuy🌲
(@tower_Guy) reported
@BenKlass If you spent any time dealing with Freedom you would know they ran as their own business. Some basic integration but Shaw was really a reseller of Freedoms network as a way to compete with Telus internet/wireless bundle. As far as spectrum, no way Rogers could retain any.
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Jason Oliver
(@jasonpauloliver) reported
Again @telus charged $2.50 to talk to a service agent and accomplished nothing, I have no idea where my $100 top up went to, I think it’s time to move to @Bell #fail
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Paige B
(@iampaigeb) reported
The @TELUS #website is such a useless thing. Its not user friendly and has made my #Telus experience even worse. It wasn't good to start with starting from the crappy service I had from the service specialist. Something should be done.
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enjoying my spring isocation 🌴 😷
(@youngmomentum) reported
@koodo just got a call from "telus" saying they're going to give me a free iPhone 13 since ive been a customer so long (but i am with koodo, which is technically owned by telus but sus). is this true? i want a free phone. or is it a scam