Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (27%)
• Wi-fi (9%)
• Total Blackout (6%)
• TV (5%)
• E-mail (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Markham, Grande Prairie, Calgary, Rocanville, Brandon, Toronto, Vancouver, Toronto county, Pickering, Kingston, Surrey, York, Montréal, Barrie, and Edmonton.

City	Problem Type	Report Time
Markham	Phone	11 hours ago
Grande Prairie	Internet	2 days ago
Calgary	Internet	2 days ago
Grande Prairie	Internet	2 days ago
Rocanville	Phone	3 days ago
Brandon	Total Blackout	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dg Quinl (@DgQuinl) reported 3 minutes ago

  So now everyone cancel everything Roger’s! See how they like it? Free choices on other communication networks! WIFI..cell phones..home services. ByeBye. Hello Telus and Bell. D Abbotsford 🇨🇦👏🏻🫡

• 
  Suleiman Damji (@SullyCanuck87) reported 3 minutes ago

  @jodyvance @TELUS Switch to Rogers Telus sucks *****

• 
  Fred Garvin (@FredGarvinReal) reported 11 minutes ago

  LIke, I put forward that I’m a drunk but my brother developed a real-time alarming system with 3 other guys on the internet. Our greatest trip to Vegas when he got comped for Splunk was when Telus tried to **** on his system that they just made up when they were bored.

• 
  Ryan Bushell (@NewhavenPM) reported 11 minutes ago

  @tsxman @zethuscap Time will tell… good luck with Mamdani on GO.UN… you always want to be buying what PE is selling… Telus is 2.5% of the portfolio I’ll stick with Dodig and a massive fibre optic network at $14

• 
  Brady Arruda (@BradyArruda) reported 13 minutes ago

  @raygaurca I sold Telus for a loss at $19 per share in 2024, just check and saw its current down by 34% from when I initially held it.

• 
  Big Jimmy (@BJdoubledeuce) reported 15 minutes ago

  @raygaurca Telus is ****. Put it in the s&p

• 
  Tablesalt 🇨🇦🇺🇸 (@Tablesalt13) reported 15 minutes ago

  "this stock is down 25%!" Sure, but the holder also got 17% paid out in cash, so they're only down around 8%. and it tanked because the underlying crashed. (telus, rogers etc). Im betting they bottomed and they will trade sideways. Thats the bet.

• 
  Joe Caverly (@JoeC4281) reported 15 minutes ago

  Previewing second-quarter earnings season for Canadian telecommunications companies, Scotia Capital’s Maher Yaghi made these target changes: BCE Inc. (BCE-T +2.86% increase, “sector outperform”) to $39 from $41, Quebecor Inc. (QBR-B-T +1.08% increase, “sector perform”) to $63.50 from $58, Rogers Communications Inc. (RCI-B-T +2.88% increase, “sector outperform”) to $61 from $60.50 Telus Corp. (T-T +3.44% increase, “sector perform”) to $19 from $20. The averages on the Street are $40.24, $66.12, $59.73 and $19.95, respectively. “We expect Q2 results to show early signs that Canadian fundamentals are stabilizing around wireless pricing,” Mr. Yaghi said. “However, we do not think the evidence is strong yet to support a broad-based sector re-rating given soft subscriber growth." "In that context, Rogers screens well given improving FCF, lower capex, and MLSE optionality, while BCE shares are supported by attractive valuations, with upside from Ziply and AI." "By contrast, Cogeco remains weighed down by U.S. broadband pressure, TELUS still needs a credible new action plan to address dividend sustainability, and Quebecor continues to execute well, but its valuation leaves little room for error." "Overall, we remain neutral on the group, as improving industry discipline is encouraging but not yet enough to resolve company-specific debates around leverage, capital allocation, and whether valuations adequately reflect the longer-term risk of non-traditional broadband competition." "We made a few target adjustments lowering multiples on T given growth path, lifted valuations on MLSE for RCI and medium term growth in DCF for QBR.." Source: Globe & Mail

• 
  Pink Isntwell (@PinkIsntwell1) reported 16 minutes ago

  @CTVNews Fk @Rogers . Everyone who deals with them should cancel all their services and switch to @TELUS. It's better service and it's cheaper

• 
  ThatDad_B (@ThatDad_B) reported 19 minutes ago

  Switch to Telus, don’t give .@Rogers or .@Sportsnet another dime. Spend billions then cancel Calgary radio. SMH trash org

• 
  M.A. - "Losers always whine about their best" (@LayThemBare) reported 19 minutes ago

  Have any of the ISP like Bell or telus spoken against c-22? Or are they onboard with the digital tyranny? Asking because I am going to outright cancel my entire service and go with an VOIP home phone and smoke signals for encryption

• 
  e - Settle Down Now (@settledown69) reported 24 minutes ago

  @GradySas @TELUS should step in here and open up these broadcasts with the same staff and prove why they're the telecom service of the West. Rogers Shaw is dead to me.

• 
  Fire Bowman (@mmacommentator) reported 26 minutes ago

  I can't wait to cancel @TELUS @TELUSsupport and get @Starlink. Would be nice to have something reliable for once

• 
  John Snary (@SilverFoxFF) reported 27 minutes ago

  @TELUSBusiness @TELUS @TELUSsupport How has your service gone nowhere but downhill. I carry a corporate work phone and my personal phone and since the tower upgrades and huawei issues it’s been nothing but terrible. You have to figure this out. Middle of a city still junk

• 
  WhatDoIKnow (@WhatDoIKnoow) reported 28 minutes ago

  @TELUS Tell your canvas people to not be so damn rude when you tell them you are not interested. I said no thank you 5 times and he swore in punjabi as he walked away. I know what he said.

• 
  Jeff Callaway 🇺🇦🌸 (@JeffCallaway) reported 29 minutes ago

  @TELUS customer service is less efficient than this...

• 
  bcevaj (@bcevaj) reported 30 minutes ago

  @TELUSsupport May's credit was for ‘no dial tone' issue. The current voicemail outage was a brand new failure that took 3 agents to fix. I am now denied compensation for a separate failure.#Telus ignored my DM. Ticket 11622008 and REF-260617 #Telus #CustomerServic

• 
  Birdy. (@thirtyspace) reported 35 minutes ago

  @Snaplandscaping @mattsekeres @TELUS Ha. They offshore to China and India. Good luck with that. Never trust corporations.

• 
  Jordan 🇨🇦 (@TheStig_16) reported 39 minutes ago

  @Alan_B_Happy @TELUS Bad press is better than no press. Aqualini might hate getting bad press, but having nobody talk about your team at all besides game broadcasts? Thats much worse. Sure WE have Twitter, but the average fan? They still tune in during drive time to get their team updates.

• 
  Jody Vance (@jodyvance) reported 41 minutes ago

  @guyfelicella @TELUS I returned from my trip to find all recordings gone and recording of usual shows just kicking back in, with no history. Then….no ability to record. Then everything unplugged for 3+ hours as my technician waited for the support staff to call him after me messaged in for help

• 
  He-Man🇨🇦 (@Heman_Save_Can) reported 46 minutes ago

  This country needs more competition; this monopoly is ridiculous. Rogers, Bell, and Telus have more damage to the industry than good, and people are becoming frustrated. All these policies will push Canada towards 51 state for sure. Canada is becoming even more expensive to live in.

• 
  michelle (@michelle_web4) reported 46 minutes ago

  @callmeWrizz Need someone to help with telus Can you do that?

• 
  Rich Peter (@peterli34923561) reported 48 minutes ago

  $ASTS --- Japan’s government plans to issue up to ¥1.48 trillion (approximately $912 million) in large-scale public subsidies for a satellite communications project led by Rakuten. Rakuten is a core early investor and strategic partner of ASTS. The two firms are advancing a joint venture (JV) in Japan to secure full regulatory approvals for commercial direct-to-device (D2D) operations. This government subsidy effectively covers ASTS’s Asia network deployment costs head-on, drastically easing market concerns over the company’s cash burn trajectory. The firm successfully launched BlueBirds 8, 9 and 10 in mid-June 2026, and all three satellites are operating smoothly in orbit. Shortly after, ASTS officially announced plans to deploy BlueBirds 11, 12 and 13 in early August 2026. Why the August Launch Matters This batch will carry ultra-large antenna arrays spanning 2,400 square feet. ASTS previously hit a peak download speed of 98.9 Mbps on unmodified consumer smartphones via satellite connectivity; the new August satellites are projected to double this maximum throughput. 1. The World’s First Truly Gap-Free Cellular Network Legacy satellite communications systems including Iridium and early Starlink require custom antennas, ground terminals or dedicated satellite handsets. $ASTS ’s proprietary technology enables billions of existing unmodified 4G/5G smartphones worldwide to connect directly to orbital satellites. The innovation instantly erases all terrestrial coverage dead zones across oceans, deserts and mountainous terrain. 2. Landlord-Style Model Locked In With Global Telecom Giants $ASTS does not compete for end users against carriers like T-Mobile, AT&T and Verizon — instead, it acts as their critical infrastructure ally. The company has executed binding commercial agreements with top-tier global operators: AT&T, Verizon, Japan’s Rakuten, Canada’s Telus and more. These carriers willingly share revenue with ASTS to deliver seamless connectivity to subscribers operating in off-grid regions. This business model pushes customer acquisition costs (CAC) nearly to zero, and will generate massive high-margin recurring cash flow once the full satellite constellation is operational. 3. Ample Cash Runway to Alleviate Cash-Burn Skepticism As of the latest quarterly filing, the company holds $3.5 billion in cash on its balance sheet versus only around $2.9 billion in long-term debt. This robust liquidity provides unconstrained capital to ramp launch contracts and satellite manufacturing through 2026–2027, eliminating near-term risks of dilutive equity offerings or distressed asset sales. Management’s official guidance pins full-year 2026 revenue between $150 million and $200 million, with revenue poised to approach $1 billion in 2027 as the network activates commercially.

• 
  Wyatt (@wyattd09) reported 53 minutes ago

  On hold with @TELUS, need to switch my internet provider. Nobody in Western Canada should support @Rogers anymore.

• 
  1rhodesian (@JohnKir43886910) reported 54 minutes ago

  @bcbluecon Telus sucks as well. They all start you at a reduced rate and then keep jacking it up. Try Starlink if you can.

• 
  Zenith Zalapski (@nitwitschool) reported 57 minutes ago

  @RoneelkRo In my area it’s Telus and they don’t give a single **** about upgrading us beyond 2010 era internet so my only choice is Elon, which is a surprisingly good service as much as it pains me.

• 
  Colleen E. Jordan 🇺🇦🌻🇨🇦🦩 (@ColleenEJordan1) reported 57 minutes ago

  @jodyvance @TELUS Does your video ‘wig out’ (quit!’)? Had that issue for weeks including hockey 🏆 OT! Insisted on a person coming to house! Turned out our WiFi box was broken! ‘Canceling’ threat helps. 🤞🥰

• 
  Richard von Stauffenberg (@RickvonStauff) reported 58 minutes ago

  @CanadasLeafs @LeafsPassion85 Bell & Rogers are my only 2 real choices where I'm at. I hate both of them. If I had the option to get Telus, I'd never, ever get Rogers or Bell again. I'd even take Cogeco over both of them. But, I really want Telus to come to Atlantic Canada.

• 
  David Wedge (@TheCoverageGuy) reported 58 minutes ago

  @MacCash55 @TheStig_16 @TELUS The same TSN that shut down TSN 1040?

• 
  -OAD's -B.W. (@OADSBW) reported 60 minutes ago

  Already on Telus, never have supported Rogers. Although paying for Sportsnet, t.v., for the Oilers. I don't really watch cable, anymore, I prefer TSN!