Telus Outage Report
Why is my Telus service not working?
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (44%)
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Phone (30%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Saint-Georges, Purpleville, Calgary, Vancouver, Prince George, Toronto, Montmagny, Nanaimo, Ottawa, Edmonton, Richmond, Oliver, Parksville, New Westminster and Montréal.
| City | Problem Type | Report Time |
|---|---|---|
 Saint-Georges |
Internet | |
| Calgary |
Internet | |
| Vancouver |
Internet | |
| Prince George |
TV | |
| Toronto |
||
| Montmagny |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Wayne
(@sketeru) reported
@Crackmacs All the time. Want to switch to Telus but they don’t have optik service in my section of Calgary.
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Sameer Karmali
(@Sameermcfly) reported
@TELUS why does your network suck so bad in west Edmonton?
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Cold Weekend
(@WeekendCold) reported
@Shawhelp No I plan to connect with telus tech support so I can work.......
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COUNT TRENT
(@Trentsplace) reported
@Mandoline79 @SweetGeorgia_77 You may need to reset your router/modem. TELUS uses it for their TV service. Find where the services are coming in that’s where their Router/modem usually is. Unplug your Telus cable box too then the Telus Router for 15 seconds then re plug router then plug back in TELUS box. 🤞
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KHURRAM MATEEN
(@kmfirewall) reported
@TELUS I was an ADT customer and called to move service to new address what amazing is that 3 different ppl call me 9 times in span of 50 mins asking same information geez how many ppl does it take to move one account extremely poor service very dissatisfied
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raghav ahuja
(@raghavahuja04) reported
@Shawhelp is edmonton area outage going to be fixed anytime today??? I am still in the first 10 day trial period of my shaw wifi connection and seriously considering switching to telus now. Terrible service
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Red Ninety
(@red90rover) reported
@imgrund I'm not in Ontario. In Alberta, they introduced a health app and was later found to have serious privacy issues. Look up "Telus Health".
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Naughton Jr.
(@A_K_A_MagicMan) reported
@SweetGeorgia_77 We had a year of issues when finally TELUS buckled and sent us their new PVR. No problems now.
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Gulag Inmate 00069
(@Beaproaboutit) reported
@TELUS You are potentially the worst cable internet provider in Canada. Buy me out.
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Chris Herbert
(@B2Bspecialist) reported
2/ Mobile broadband refers to accessing the internet via a mobile network (Bell, Telus, Rogers etc.) using your mobile device (cell phone, tablet). Mobile broadband is my back up, in case my fixed broadband is wonky, for my rural home in #greybruce
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fully vaxxed infinite chimps (he/him)
(@SoupVessel) reported
@staceyy_j Telus is a garbage company on top of the issue of corporatizing public health.
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TELUS Support
(@TELUSsupport) reported
@Vern20733756 Hi Vern, did you require assistance with your TELUS home internet service?
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Politics
(@HolaPolitics) reported
@telus internet so slow in central AB that I can't access most websites. Get it together please. I don't pay big bucks for such crappy service.
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cocklover
(@Vern20733756) reported
@TELUSsupport I'm so sick of this **** trying to find my usage from my internet and I've a freaking payment and it still won't show me pure bullshitt like the telus TV all crap
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Greg Norum
(@GregNorum) reported
@SweetGeorgia_77 @TELUS sucks ditch it I did and went to Shaw…better yet assess your TV viewing and you might be able to live with just streaming services
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Dr. Charlene Kotze
(@Charlene_Kotze) reported
@wyoachim @batujet @TELUS Something to consider. The guy who came to my house, however, was very insistent, even after I asked him to leave. Came into my foyer and demanded a bottle of water. Good product, but not the way to gain a customer.
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Melanie PA Clarke
(@Blonde_Duchess) reported
@TELUS was just at your location at #TheCore. Your associate Steve P. is the rudest person, he treated us like we were interrupting his day. His response to everything was rude and ignorant. This is the best way to lose customers. He needs to be talked to about his attitude.
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VisuallyBetter
(@Isuckatpicking) reported
@SweetGeorgia_77 Press the power button down on your Telus box and hold it down for at least 30 seconds. This will fully reboot the unit.
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Sweet Georgia 🍑🏒⛳️👩👧👦♓️
(@SweetGeorgia_77) reported
K twitter techy’s I need help. I have reset my Telus box, checked my connections and my TV continues to flash black every 5 seconds. Wth help!
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Shawn
(@awoke2021) reported
@Shawhelp You’re down in Leduc. It was from Telus digging and installing their underground lines that’s been causing problems.
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Sean Follis
(@seanfollis) reported
@TELUSsupport Yes and no. No earlier appointment was available but the phone mysteriously started working last night after a 48 hour outage, the fifth such outage she has experienced in the last 18 months. She has reliability concerns now about Telus service as it’s a lifeline for her.
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Justin Silber
(@802dotJustin) reported
Shopping for a new phone plan and holy hell prices have gone up in the last two years! @TELUS cheapest plan is $80/month now even before phone costs. @JustinTrudeau @theJagmeetSingh on top of all the other issues do you either of you have plans to reel in the telcos?
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Carmen
(@Mrsraggededge) reported
@MrsJLovesJesus We have the Telus internet hub, but the cell service can get spotty so we had to put in a booster to get better cell signal (hub works off cell towers). I just registered for starlink cause we can’t do run TV/hubby working/son doing school stuff at same time. It’s $120/mtn
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Nay Ha
(@Nay_ahyan) reported
@TELUS really disappointed that I had to cancel my security service today, due to the inefficiency at #telus. Long time client and not happy with the lack of accountability.
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Nobody's Fool
(@Canadian_Guano) reported
Played the @TELUS merry-go-round today looking for a new plan. After a hour of being bounced around from 3 different countries came to the opinion Telus didn't want me as a customer. Going Cell plan shopping.
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Shane Fowlie
(@Dudeman2000) reported
Man phone companies are so dumb, i literally phoned rogers to see if they could match the price of telus before i left and they couldnt come close ($50 a month) now after 2 weeks they phone me and offer $45 a month with 10 more gigs, like wtf. I am confusion.
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Shawn
(@awoke2021) reported
@jamesheuman @Shawhelp @TELUS is installing their fibre optic lines and cutting Shaw lines all over the place and not fixing them. They’re causing more damage than anything.
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Colin Whitton
(@colindwhitton) reported
@SweetGeorgia_77 Unplug everything, it will reset everything. Maybe plug in something different where the Telus is plugged into the tv to determine if it is the Telus Box or he TV. If it is the Telus Box call tech support they are actually good. Had my fair share of issues and they are good.
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william yoachim
(@wyoachim) reported
from
Nanaimo, British Columbia
@Charlene_Kotze @batujet I actually heard one out a few months and switched . My bill is around $100 less for more services . Same channels , internet is better and now home security. I’ve been a life long Shaw guy but now @TELUS and very happy w service, product and cost
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Siobhan
(@apocalypseher) reported
@deadsquid I've been considering going back to Telus, actually. I need to reliable service.