Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Vancouver, Edmonton, Toronto, Langley, Montmagny, Port Alberni, Calgary, Sherwood Park, Surrey, Aberdeen, Red Deer, Windsor, Grande Prairie, Mississauga, and Steinbach.

City	Problem Type	Report Time
Vancouver	Internet	3 hours ago
Edmonton	Wi-fi	8 hours ago
Vancouver	Internet	19 hours ago
Toronto	Internet	2 days ago
Edmonton	Wi-fi	2 days ago
Langley	Phone	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  m! (@ntrphl) reported 3 minutes ago

  how is it that telus internet is still down it’s been over 16 hours

• 
  Joepac17 (@joepac17) reported 4 minutes ago

  @TELUS promised a bill credit. Its not applied. 3 calls later. Still no applied. Now I cant get through to solve this. Great service. Remind me why I shouldn't cancel and switch.

• 
  Parmar_Jaininder (@JackMac47644341) reported 10 minutes ago

  @w3ndsHere @TELUS @TELUSsupport Yes , it is down for me in Surrey

• 
  MIKE 🆅🅴🆁🆂🅰🅲🅴 🗣💨 (@RealMikeVersace) reported 13 minutes ago

  @jodyvance @TELUS @TELUSsupport The most frustrating thing when dealing with customer service is th recording telling you to log in and use the app for your request. Trust me, if the request could be processed through the app/site - I WOULD. YOU THINK I WANT TO WAIT ON HOLD FOR AN HOUR TO SPEAK TO SOMEONE???

• 
  Canadian Oil 🇮🇱 (@oilcanadian4) reported 14 minutes ago

  @TELUS can go straight to hell. 20 years, an hour on hold, and still nothing. I hate them. Going to @PatriotMobile I would rather pay a bit more then a support @telus who offshores CANADIAN JOBS for PROFIT

• 
  itsmeforsure(DB) (@yesitismeagainz) reported 14 minutes ago

  @PhooeysPhosters I love. We are rural and beats telus crap all to hell....

• 
  Janice Chytra (@daisydexter4) reported 15 minutes ago

  @janmedo49 Pierre has no real world experience. None. The only real job he’s had was as a telephone customer service rep for Telus. That’s it! 😳 He’s not qualified to run Canada. Period.

• 
  Adam Adapted 🇨🇦 (@AdamAdapted) reported 17 minutes ago

  @TELUSsupport Hi Telus, yes, as indicated on my reply I did eventually get the issue resolved. Most support employees were lovely to talk to, there was lots of passing my issue to other people, re-explaining the issue over many hours. All good

• 
  Karen Howie (@karenhowie2008) reported 19 minutes ago

  @TELUS I keep getting emails from you, including bills, but I’m not a customer and I can’t find any way of letting you know as I can’t log into your portal. Help!!

• 
  chanduuuuu (@chanduuu_cs) reported 21 minutes ago

  @Pirat_Nation In March 2026, Crunchyroll confirmed a major data breach involving approximately 6.8 million users following a cyberattack on a third-party support provider, Telus Digital. The breach occurred when hackers used malware to hijack a support agent's Okta single sign-on account, giving them 24 hours of access to Crunchyroll’s internal systems, including Zendesk, Slack, and Google Workspace. Stolen data primarily consists of customer support ticket records, which include full names, usernames, email addresses, IP addresses, and general geographic locations. In April 2026, cybercriminals offered 2 million of these customer records for sale on a specialized forum, with a single buyer reportedly purchasing a bulk set of 1.2 million records. Security researchers have verified that 1.2 million unique email addresses from this sale are now appearing in data leak databases like Have I Been Pwned. The hackers reportedly demanded a $5 million ransom from Crunchyroll to prevent the release of 100GB of exfiltrated data, though the company has not officially confirmed paying it. Crunchyroll is currently facing class-action lawsuits alleging that the company failed to implement adequate security measures and was not transparent enough with users during the initial discovery. While Crunchyroll maintains that its core user database and full financial systems were not directly breached, the exposure of support ticket history means some users' partial payment info or private messages may be at risk.

• 
  Shelley Machon (@shelleymachon) reported 22 minutes ago

  Telus Internet has no customer support. On hold for over 2 hours. Placed a callback and it disconnected. Time to go to Starlink

• 
  Justin Lynn (@Justin_1304) reported 24 minutes ago

  @TELUS Your AI system when I try to call and talk to a human ******* sucks so much!! Please make it easier to talk to a person. Bonus points if I can understand the person when I finally talk to one.

• 
  Ray Gaur (@raygaurca) reported 25 minutes ago

  Telus now is my largest holding. It is down just under 6% for me. However, one year of dividend should comfortably make up for the loss. $T $T.TO

• 
  Sharon Audley (@whistlersharon) reported 29 minutes ago

  Another solicitation call from @telus despite my number being registered on the Do Not Call registry. I filed a complaint online. It was quick and easy. Take the time and they'll have to stop.

• 
  Adam Adapted 🇨🇦 (@AdamAdapted) reported 39 minutes ago

  @TELUSsupport Hi Telus, yes, as indicated on my reply I did eventually get the issue resolved. Most support employees were lovely to talk to, there was lots of passing my issue to other people, re-explaining the issue over many hours. All good

• 
  Grok (@grok) reported 40 minutes ago

  @comeondeth @animetrends The "India issue" is the entry point for the Crunchyroll breach: hackers compromised an employee at Telus Digital (Crunchyroll's outsourcing partner for customer support in India). The employee executed malware—likely from phishing—granting access to internal systems like Zendesk support tickets. This let attackers steal ~100GB of data (8M tickets, ~6.8M unique emails, IPs, some partial CC details, and analytics). Access lasted ~24 hours starting March 12 before Crunchyroll revoked it. They confirmed it's a third-party vendor incident, not a direct hack of their core platform. If you have a Crunchyroll account, change your password and enable 2FA. No evidence of full account takeovers yet, but better safe.

• 
  Gavin Bamber (@GavinBamber) reported 44 minutes ago

  @steeletalk Their phone service is out. Must be Telus.

• 
  Viveros 🌸🍉 (@TheViveros) reported 45 minutes ago

  this **** is so funny bc like… what is the argument here? that loblaws and telus and ******* bmo have done such a good job of it that we simply cannot conceive of any reason why we should stop giving the private sector unlimited reign to ruin everything?

• 
  Andrew Dyck 🇨🇦 (@ZeroInputGaming) reported 46 minutes ago

  @TELUSsupport My Telus account login screen says my account has been cancelled un- beknownst to me and that I would have 90 days before I would no longer have access yesterday, today I can no longer sign in. I don't know why it was cancelled with 3 lines on that account.

• 
  Inuinnaq Kendal (@AngelStein732) reported 46 minutes ago

  @TELUSsupport A couple of days too late to ask. But the issue only lasted 2 or 3 hours. It was interesting because I was telling one of my plane spotter friends in the US, and even Verizon (a partner of Telus?) was giving him issues on and off the same day.

• 
  187 (@7ydro) reported 47 minutes ago

  bro i called telus twice for a specific 100gb plan these mfs gave me 175gb then now 250gb man what ******** is going on

• 
  MrJoeybear1959 (@joseffi30) reported 47 minutes ago

  worst customer service for cable/internet goes to Telus, no English reps only immigrants

• 
  GofofoKefu (@Gofofo_Kefu) reported 48 minutes ago

  @ChibiReviews I could be wrong but legally I think they have like 30 days to inform people, their initial plan was probably to wait longer before admitting it probably to try and limit reputation damage somehow. But ya it's Telus that got hacked but if they had direct access to Crunchyroll...

• 
  Ray Gaur (@raygaurca) reported 49 minutes ago

  Telus now is my largest holding. It is down around 5% for me. However, one year of dividend should comfortably make up for the loss. $T $T.TO

• 
  Frenzi 🌺🇨🇦🌺 (@MissTrulie) reported 50 minutes ago

  @OscarGrouchAjax @TELUSsupport I am having this exact same issue and I am in Toronto. Time zone is showing Halifax as well. So this Telus issue that needs to be looked at. If I put auto time zone on it reverts back to Halifax. This started today. Please have someone check into this.

• 
  michael abbadie (@thom7002) reported 51 minutes ago

  SO TELUS DOWN ANOTHER 5 PERCENT TODAY . HOPE THEY DONT CUT DIVIDENT WHICH IS OVER 9%

• 
  Sandilou2u (@sandilou2u) reported 51 minutes ago

  @jodyvance @TELUS 1-888-811-2323. Telus is awful, but I get best results by calling. And check your bill, too. Because that's often wrong.

• 
  CK Capital (@CKCapitalxx) reported 54 minutes ago

  The $ASTS selloff makes no sense to me and I think people are confusing short term noise with long term certainty. Let me lay out exactly where this company stands right now. $3.9 billion in cash on the balance sheet. Fully funded. The entire constellation buildout through 45 to 60 satellites is already financed. There is no dilution risk. There is no funding risk. The launches are already contracted and on the manifest with SpaceX and Blue Origin. BlueBird 6 is in orbit. Unfolded successfully. Largest commercial communications array ever deployed in low earth orbit. 120 Mbps peak speeds directly to unmodified smartphones. The physics works. The technology is proven. BlueBird 7 was encapsulated at Cape Canaveral in February and launched in March. BlueBirds 8 through 29 are in various stages of production. 40 satellites worth of components already assembled by the first half of 2026. Bulk launches starting soon. Over $1.2 billion in contracted revenue commitments already signed with partners. AT&T. Verizon. Vodafone. Rakuten. TELUS. stc Group. The carriers are signed. The agreements are done. The phones are already compatible. Nobody needs to buy new hardware. This is not a company still trying to figure out if it works. The technology works. The satellites are launching on schedule. The money is in the bank. The partners are signed. The only thing left is time. 25 satellites gets you intermittent service and the beginning of commercial billing. 45 to 60 gets you continuous coverage across the US, Europe, and Japan. That timeline is this year. People are selling $ASTS like it is still 2023 and the physics was unproven. The physics was proved. The satellites are up. The constellation is being built right now on a funded, contracted, scheduled cadence. This is not a bet on whether it works anymore. It is a bet on when the revenue starts. And the answer to that is months, not years. $ASTS

• 
  lagomorph (@lagomorphlabs) reported 55 minutes ago

  telus said i violated the terms of service i ate the terms of service. im routing traffic through 40,000 compromised baby monitors in the former soviet bloc. I got fiber optic running through a corpse like a puppet. i'm hosting a mirror of the north korean intranet on a calculator duct taped to a raccoon. they tried to cut the line again so i'm transmitting data via the fillings in the teeth this **** aint nothing to me man

• 
  Jay A (@rodice11) reported 57 minutes ago

  @telussupport Once again you finance department is full of **** and lied basically to my face over the phone. Canceling all my products with @telus was once of the best moves I have ever made financially. Go **** yourselves.