Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (47%)
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Phone (28%)
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Wi-fi (10%)
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TV (7%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Surrey, Calgary, Smithers, Edmonton, Okotoks, Vancouver, Chilliwack, Huntsville, Coquitlam, North York, Victoria, Nanaimo, Salmon Arm, Langley and Rapide-Danseur.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey |
TV | |
| Calgary |
Internet | |
| Smithers |
TV | |
| Edmonton |
Internet | |
| Okotoks |
TV | |
| Vancouver |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Aaron Classic
(@BigBacon83) reported
@TELUS Tried to upgrade phone for another 2 year contract but because I changed the name of my business my credit won't allow zero up front even though I've been a customer for 8 years. It's like you don't want my money. Guess I'll have to buy the phone outright from apple.
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Sara Mitchell-Banks
(@SaraMitchellBa1) reported
@cable_shaw I'm very disappointed that after 16 years of being a very loyal paying customer of SHAW that I am being made to sign a 2 year contract to upgrade my service to get a better speed. I find this manipulative and wondering why I didn't switch to Telus.
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Sandra A Sigfusson ♡ Author - Contemporary Romance
(@SandraSigfusson) reported
@telus. Really? 13 minutes on hold then disconnected? How hard is it to keep a customer on line for assistance?
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Erin Dalzell
(@emd) reported
I’ve been a @telusmobility @TELUS customer for over 20 years, was just on hold for 15 mins to speak with someone in the loyalty group. 15 mins!? Great service for your loyal customers Telus.
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Canada Powered by Women
(@PoweredXWomen) reported
Canadians pay the highest internet and phone charges in the world. A lack of competition allows the telcos to reap millions in profits. Telus now wants to charge a 1.5% credit card processing fee on all customer payments.
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Anastasiya Mykhaylova
(@mykhaylova_a) reported
@MGandhi_CFP @TELUSsupport Still no connection since yesterday evening, Lougheed. TELUS connect App is also down.
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b33njammin80
(@NFTbag80) reported
@Jon_Pardy @AirCanada The worst customer service in order: - Rogers/Bell/Telus all ties for first - Air Canada - Any company that gives me a 4 hour call back, tech support “window” can f right off
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Lindsay Brown
(@Lidsville) reported
@matpVI @VanIslandHealth @crystalmundypsy The BC govt forgot to warn itself. Perhaps it thought Telus would just fix it.
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Tŝilhqot'in National Government
(@tsilhqotin) reported
@TELUS The Tŝilhqot’in Territory is twice the size of Vancouver Island and has nearly NO cell service. Having connections like this @Telus initiative are extremely important for us to do business & connect.
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Maria
(@Maria75214364) reported
Worst experience with @TELUS. Never again.
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Hectorplus.ca ( con AMLO )
(@hector604) reported
@freedomsupport @PrimeBane It was down for half an hour, same as what happened to Telus earlier today, service is ok now
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Jared Rashid
(@JaredRashid6) reported
Trying to get @TELUS to setup a service, bill correctly or even just call back when they say they will is an impossible feat. Nice work team.
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Terra 😷
(@VanIsleVeggie) reported
@cbcnewsbc Is that what #Telus was doing while I waited on hold for 8 hours this week trying to resolve the issue of them charging my credit card twice on consecutive days? An issue which remains unresolved? They aught to focus on being a telecom and competing with Fido, not fixing Fido.
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Matt Izyk
(@IzykMatt) reported
@TELUS @TELUSsupport Got an email saying you support Canadians, Community and the Planet. Maybe start with offering more affordable phone plans to the community and I will buy into what your saying! I just switched to @Bell_Support, they offered a far more affordable option!
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needy@%56£rty
(@s_rams73072961) reported
@TELUSsupport hi we have so many times called to telus toll free to get internet home No one will show up . We're regular customer.
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Peter Lesa
(@nutsofamily) reported
@TELUSsupport My Telus connect has not been working 2 days. Cannot unblock paused items. Redownloaded, rebooted phone. Also when working couldnt see boosters as it stated not on home network but I was!!
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MotherMaia
(@mothermoonlite) reported
@TELUS Thanks for leaving 2, 80yr old ladies without the ability to call 911. If showing up in person to a store and physically producing ID is contingent on getting services changed over, you should add that to your marketing spiel. We would have saved ourselves the trouble.
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Ken Carruthers
(@CdnArmyVet) reported
@TELUSsupport is telus webmail down?
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Chantal Ireland
(@chantalireland) reported
@CRTCeng is there way to fight for @TELUS to have service in our area? I called 911 today and they couldn’t hear me, standing on a busy road ten minutes from downtown Victoria. They know about the issue and haven’t done anything. Been bad for two+ years, steadily worse in 2022.
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Andy Stinton
(@StintonAndy) reported
Cancel my cell service due to poor service from @TELUS , then they called back and offered me deals a third less than I was paying, then put me on hold for 15 mins I hang up .. Nice one, @TELUSsupport
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Matt Izyk
(@IzykMatt) reported
@TELUS @TELUSsupport just got an email saying you support Canadians, community, and the planet. Maybe start by supporting Canadians with more affordable phone plans! That is why I am moving over to @BellMobility
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Amanduh
(@Warholynn) reported
@TELUS I mean this with love.., figure your **** out then try again #goodlord
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Terra 😷
(@VanIsleVeggie) reported
@arun_cpa @TELUS She must not be operating in BC’s capital because there are giant dead spots with no connectivity where #Telus took down a tower with no plans to replace it. The same location as a deadly bank shootout this summer. In my home I have 2 bars of service. #FutureExpensive
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living
(@livinginavanVI) reported
@TELUS @TELUSsupport I am getting fed up with your auto-calls calling my number and there is no dam answer. It disconnects. That is harassment. If it continues I'll be calling the @crtc and putting in a complaint.
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François
(@francois101com) reported
@TELUS "Inclusive community" = WEF garbage = Instantblock
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Summer Oakes from Thymeless Cottage
(@ThymelessC) reported
After speaking with @Telus about the ongoing problem I've had trying to download an OS upgrade, and getting even worse service now, I've decided that I will have to write a letter describing this scenario to the CRTC.
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drockz
(@drockz123) reported
@TELUSsupport I just received a text from 5136 “Telus message, click this link to reset your password and log in without sign in”. Is Telus sending out these messages?
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Jack johnson
(@Jackjoh17103723) reported
@TELUS Telus sucks
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Louise
(@Louise94289578) reported
anyone else having telus outage..landline, internet, tv...telus has 2 hr wait on phone...
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Troy H
(@teeroy30) reported
What is going on with cell and data coverage across #yeg ?? Horrible for what we pay! #telus @TELUSsupport