Telus service status: outage reports and connection issues
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Full Outage Map
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
- Internet (49%)
- Phone (23%)
- Wi-fi (12%)
- TV (7%)
- E-mail (5%)
- Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Toronto, Edmonton, Langley, Montmagny, Vancouver, Port Alberni, Calgary, Sherwood Park, Surrey, Aberdeen, Red Deer, Windsor, Grande Prairie, Mississauga, and Steinbach.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Internet | 1 hour ago |
|
Edmonton
|
Wi-fi | 1 hour ago |
|
Langley
|
Phone | 7 hours ago |
|
Montmagny
|
Internet | 10 hours ago |
|
Edmonton
|
Internet | 10 hours ago |
|
Vancouver
|
Internet | 13 hours ago |
Full Outage Map
Community Discussion
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Telus Issues Reports
Latest outage, problems and issue reports in social media:
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BC Today (@BCTodayOfficial) reportedPremier @jjhorgan says it was a bad day - even Wayne Gretzky had bad days - and says results since then have been much better. Bond comes back asking for details - services requested in Telus contract, penalties for failure to deliver, when was it signed #bcpoli
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Nicole (@nicoleedoss) reported@TELUS you guys are killing me. I'm on hold, 9th call for the same issue. I was assured I wouldn't have to call and since November 2020 you've been refusing to refund money and everyone has a new person to blame. I am so done - 😡 #blamecovid #blamethewebstore #blamesomeoneelse
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Jean-François Mezei (@jfmezei) reported@peternowak @pcguy8088 Bell Telus also have a no compete agreement, one embedded in their mobile network sharing agreement which is why they refuse to allow the government regulator to see it.
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Elliefant (@_Elliefant_) reported@TELUSsupport so I received a call from +1 236-427-1246 claiming that people have called Telus to complain about bad internet in my area. I think he has some offer but I just said bye - are you contracting these ppl out or are you selling my # to these vultures?
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Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported from Central Saanich, British Columbia@PeninsulaNews Who cares? We already know as daily consumers how bad Telus is. They apologized. BCLibs need to find something useful to do.
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Amy Robertson (@AmyRComms) reportedFunny story about @Telus. I’ve been having issues for months with the box. Many weeks of frustration, calls with tech support and wasted money later, I finally had a new box installed yesterday. And you know what? It. Still. Doesn’t. Work. #fail
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Heather Browne (@Hetttty) reported@TELUSsupport Just got a call from 888-811-2323 asking how my service has been. I'm not and never have been a Telus customer. They also new my name, how can that be?
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Greg (@GrizzlyGreg7) reportedOkay!! iPhone 12pro, secured. The guy at the Telus store was PHENOMENAL and went above and beyond to help me, to the point where he helped me for an hour after they closed instead of making me come back. That was 12/10 kindness. Unfortunately I cannot stream until Friday due to
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B (@hiyabiancs) reported@TELUS imma need a new phone but love LOOOOOVE my plan. is there a way to have both?! <3 xoxox a long time customer, like 12 years?
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Rob Shaw (@RobShaw_BC) reported.@adriandix up now, says Telus “had a very bad day” - says VAncouver Coastal Health went from 300 appts Monday, 3000 Tuesday, and more than 2500 today so far. Says 34,000 appts booked so far (gov estimates 50,000 eligible this week).
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Rob Shaw (@RobShaw_BC) reported.@adriandix has done a 180 on Telus. Yesterday: Company has let British Columbians and seniors down, and failed us all. Deeply dissapointed and frustrated. Today: Why is everyone asking so many Qs about Telus, they have made improvements and lets all just look to the future.
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Kimmie_Kanuck 🇨🇦 (@Kimmie_Kanuck) reported@mghnn_jn @TELUS Try getting them on the phone when you’re having an issue. My local store location doesn’t even answer the phone. They just have a voice mail directing you to the online or *611 number.
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WordStitcher (@WordStitcher) reported@RobShaw_BC @adriandix Like this was all unexpected. Telus is not to blame - our incompetent government is. But of course, they'd never admit it. Next?
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Robert McGarry (@rhmcgarry) reported@slowmanluis @LizaYuzda Again you need to see the contract. What volume estimates were Telus given, what lead.time. Also not too many call centres can handle a million calls in a few hours , again poor forecasting and planning Adrian Dix's plan
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Meghann McMurray (@mghnn_jn) reportedWow @TELUS wonderful customer service that when you call 4 days in a row, with no voicemail left - the one day I pick up and say that I don’t have time to listen to the promos you want to tell me; the person hangs up without so much as single word further. Shame.
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LSAFan (@LakehillSoccer) reported@PatBulmer1 I called at 6:55 , got the appointment by 7:25 (for my family senior).. no problems here..thank you @TELUS
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Live Free in BC (@CDNPatriot250) reported@maureen_yost @BCGovNews @TELUS Is this actually the case? I have seen no data to support this contention.
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Jean-François Mezei (@jfmezei) reported@peternowak @pcguy8088 Sasktel is safe and liked because it didn’t venture out of its territory. Meanwhile Bell and Telus acquired just about everything else. They compete on some stuff, but “cooperate” (to be kind) on other such as mobile service.
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PHD Farm (@PHDFarm) reportedDear @TELUS @TELUSsupport , If you're really valued your loyal customers you would not raise their plans prices and the next day call them to offer them to get more services and offer them a smartwatch or a tablet. I don't need this crap I need money to pay my bills
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wayne in northern b.c. (@wayne39689851) reported@CTVVancouver Telus sucks
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Mili (@milio_b) reported@TELUS wtf your network has been dropping my calls all day
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Pamela Fayerman (@MedicineMatters) reported@CathyElmy @VCHhealthcare Regions have hard borders and only cover their own citizens. VCH problems are supposedly getting addressed by Telus and govt with many more call takers. Duh, right?
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MyraVeloso (@luv_nd_pys) reported@jjhorgan @TELUS fix d online booking 2 only recognize year of birth/vaccine age eligibility. Peeps off d age group R booking w/c will result 2 losing spots 4 Sr's. Peeps not on d eligible age group books & get away w/ it or even if turned away, spots will be wasted & delays ALL of us!
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Laurence (@LaurenceP81) reported@peternowak What you're saying is true but Bell, Rogers, Telus wants to keep Canadians ignorant, accept the status quo. The oligopoly controls the media using it to its advantage, diverting attention from their telecom anti-trust issues, always complaining about U.S tech companies instead.
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Dougy Dog (@KvncrwDoug) reported@buec280 @CBCStephenQuinn @ty_olsen Finally! When will more see this as a VCH issue primarily at this point. Hopefully, we'll see if the Sun's facts are correct but Dr. Ballem's almost blase response after the TELUS debacle is more than concerning considering her current role. We should be nervous about the rollout
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Jean-François Mezei (@jfmezei) reported@peternowak @pcguy8088 The MTS aspect is important because MTS was the incumbent in Manitoba, and when Mobility Canada (Telecom Canada for mobile) fell apart, Bell and Telus wanted to get into MB and they were the new entrants and they are the ones that drove prices down since they had 0% market share
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Kevin McArthur (@KevinSMcArthur) reportedWhy are the Libs so bad at opposition. There's massive problems with the NDP government and they're trying to get the telus contract as if there's any point in trashing a vendor you dont intend to replace.
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joanne joyce (@AppsJoyce) reported@adriandix @keithbaldrey @TELUS That's one thing carriers don't want in this fierce competitive world and that is bad press of any kind. Swift to react.
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Laurence (@LaurenceP81) reported@peternowak What you're saying is true but Bell, Rogers, Telus wants to keep Canadians ignorant, accept the status quo. The oligopoly controls the media using it to its advantage, diverting attention from their telecom antitrust issues, always complaining about U.S tech companies instead.
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|| (@1of7billionOrSo) reportedThanks @Shawhelp for all the help today. 22 years with @telus and @TELUSsupport literally told me how to switch providers without even asking why. Now THATS how you retain customers. Will switch my wife’s plan from Telus too.