Telus

Telus Outage Report

Why is my Telus service not working?

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Telus Outage Chart 03/12/2026 05:35

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Telus compensate me for the outage?

The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (51%)

    Internet (51%)

  2. Phone (22%)

    Phone (22%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Total Blackout (5%)

    Total Blackout (5%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Montréal, Rapide-Danseur, Vancouver, Surrey, Calgary, Yellowknife, Lake Country, Chilliwack, Grande Prairie, North Vancouver, Victoria, Prince George, Abbotsford, Kamloops and Nelson.

Loading map, please wait...
City Problem Type Report Time
CanadaMontréal Internet
CanadaRapide-Danseur E-mail
CanadaVancouver TV
CanadaSurrey E-mail
CanadaCalgary Internet
CanadaCalgary Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • mmarko74 Michelle Marko (@mmarko74) reported

    @TELUS is cellular service down?

  • PeterMeiszner Peter Meiszner (@PeterMeiszner) reported

    Surprising to see Telus mobile service is completely down.

  • FreedomtoReason Freedom to Reason (@FreedomtoReason) reported

    @TELUSsupport Is the telus network down in in some areas? My phone and others are no call/no data

  • Sierra78012203 Sierra (@Sierra78012203) reported

    @Chemainiac @EvanHancock19 @TELUS Same. Me plus my boyfriends whole family has no service and we’re with Telus

  • uncle_ruckus420 Uncle (@uncle_ruckus420) reported

    @markeburge @TELUS @TELUSsupport same thing here.... I have lines with koodo and public mobile, and both are down

  • rocko_ca Trev (@rocko_ca) reported

    Telus mobile is down it seems all over the province @CKNW @globalnews

  • CaseAbbott casey. (@CaseAbbott) reported from Merritt, British Columbia

    Lost service? Telus town?

  • cfcrayon C (@cfcrayon) reported

    @TELUSsupport seriously I can’t call before 4, then have to wait over an hour either on hold or call back. Finally get a call back to be told “this is your telus call back we will try to get a hold of you later” #wtf #seriously #fml

  • cxrt0on Jeremy (@cxrt0on) reported

    TELUS. ARE YOU GOING TO GIVE US SERVICE OR NOT? DECIDE ON ONE. MAKE UP YOUR DAMN MIND 🧍🏼 /srs

  • ColdCaseCass Cass (@ColdCaseCass) reported

    Telus Mobile people: it's not you, it's the network.

  • picsiechick Teresa Deak (@picsiechick) reported

    Seems like @TELUS Mobility just ended a call my husband was on with a client. Anyone know anything about an outage in Vernon? @TELUSsupport ?

  • NathanSauve92 Nathan Sauve (@NathanSauve92) reported

    @CaseAbbott I work for a TELUS dealer and can verify its down currently. Not sure why.

  • gregsandhu Greg Sandhu (@gregsandhu) reported

    @TELUSsupport My iphone cannot connect to the Telus network at the moment in Delta, BC Is there an outage?

  • Run_2_Day Leslie M (@Run_2_Day) reported

    @koodo @TELUSsupport Hey Koodo/Telus - We have no service from your Sechelt Inlet tower. Not just me. Any ETA on when this will be fixed?

  • Alyssauhlol Alyssa (@Alyssauhlol) reported

    @markeburge @TELUS @TELUSsupport mine is also not working 🥴

  • rvictorg Robin Gregory (@rvictorg) reported

    @telus @TELUSsupport Intermittent service and disruptions for the past hour+ throughout #VictoriaBC #OakBay #Fernwood

  • CaseAbbott casey. (@CaseAbbott) reported from Merritt, British Columbia

    Is #TELUS down?

  • zzobear Zoey 👸🏻 (@zzobear) reported

    Telus has the worst customer support i’ve dealt with in my lifetime so far... normally i don’t call out companies like this but i’m past the point of being nice now. #yousuck #fixmywifi #worstcustomerservice

  • picsiechick Teresa Deak (@picsiechick) reported

    @jblow15 @TELUS @TELUSsupport It's down there, too?? Yikes!

  • CharleneSran Charlene Sran (@CharleneSran) reported

    @TELUS @TELUSsupport really had to choose the worst time to wipe out 🙃

  • Sierra78012203 Sierra (@Sierra78012203) reported

    @Chemainiac @EvanHancock19 @TELUS My service is back HBU?

  • historicbent Eric (@historicbent) reported

    @UnarmedOracle Telus recently had a deal that was offering equal upload / download rates (75mb/s up, 75mb/s down), I swapped over because that seemed useful for the 4 adults doing video calls from our network. May be useful for streaming.

  • BCbonnebelle Bonnie (@BCbonnebelle) reported

    @TELUSsupport @picsiechick My phone is also has no service.. can’t call out to call Telus 😩

  • ilovechambermus Ursula Pidgeon (@ilovechambermus) reported

    My husband and I noticed our cellular was down....showing 'no service'. Did hard shut down and turned on, now they're working #Telus

  • highgrader9536 highgrader (@highgrader9536) reported

    @JillColtonFree Lol I just got one tonight from Telus internet service. Funny cause I don’t have Telus home internet service.

  • da_jetsfan M. Wayne (@da_jetsfan) reported

    @TELUS Fix your coverage in #Manitoba. Your service is garbage outside major centres

  • JinnieMtl Jinnie Liu (@JinnieMtl) reported

    @TELUSsupport want a fun way to spend a Friday evening? Call Telus support to get your sim cards working! And we are talking about a corporate plan! Six phone reps redirects and problem not solved guaranteed!

  • NigrumEstSnob NigrumEstSnob (@NigrumEstSnob) reported

    @TELUSsupport @TELUS Face ID is no longer working. Took phone to Apple who advised the only fix is a replacement. How do I find out about my warranty?

  • thx1979 Tyler Blair 🍁🍁🍁 (@thx1979) reported

    Telus seems to be having some serious issues tonight.

  • arrlaride Rachele Laride (@arrlaride) reported

    @picsiechick @TELUS @TELUSsupport looks like i have service now in vancouver