Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (48%)
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Phone (27%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Surrey, Brampton, Victoria, Edmonton, Calgary, Vancouver, Winnipeg, Langley, Milton, Toronto, Grande Prairie, Montréal, Wetaskiwin, Maple Ridge and Nanaimo.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey |
Wi-fi | |
| Brampton |
Phone | |
| Victoria |
Phone | |
| Edmonton |
Wi-fi | |
| Calgary |
Internet | |
| Vancouver |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Katlynn
(@Katlynn_shelby) reported
@TELUS your piktv is garbage
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Blake
(@ThornBlake) reported
@BigNasty6oh4 Can't comment about the quality of Telus (not available in my neck of the woods) but typically the companies offering good prices and promotions to get people to sign up are a nightmare to deal with if you have problems and jack the prices up after your term.
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Colin W.🌻
(@grapemanca) reported
Never, ever upgrade your ADT alarm system to the new @Telus alarm & camera package. The new sensors have failed repeatedly & the bureaucracy is incapable of canceling our old account, which has generated multiple threatening letters. An amateur hour shitshow. @TELUSsupport
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Don Parkhurst 🇨🇦🇨🇦🇨🇦
(@don_parkhurst) reported
@as_per_danielle @BigNasty6oh4 Lastly, the picture quality is better with Telus. I have several friends and family members that have Shaw and it isn’t as good a picture. Their internet connection goes up and down and will drop so low that we lose our FaceTime connection or it freezes up.
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Henrik to Burrows
(@burrows_henrik) reported
@BigNasty6oh4 Internet is fast and reliable never had an issue or had to call in for something in the three years I’ve been with Telus. Tv is pretty good I like the packages
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Don Parkhurst 🇨🇦🇨🇦🇨🇦
(@don_parkhurst) reported
@as_per_danielle @BigNasty6oh4 I have had the exact opposite experience. Everything that I have gotten from Telus has been superior. Faster, more reliable, better picture quality, better (much better) interface, better service….
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cyrusyrus
(@cyrusyrus) reported
I can never understand what the hell is going on in my Telus bills.
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Starbucks Bae
(@Miss_Angel_Baby) reported
from
Toronto, Ontario
Not @TELUS Refusing To Help Me With An Upgrade On My Plan...
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'RBO
(@ril10ne_) reported
@TELUSsupport Hello, I'm a telus customer and can't seem to create an account. My acct number was provided to me by the agent who installed it. Pls assist. Thanks
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gb🇨🇦
(@love_Aquarius13) reported
@TELUSsupport we live 30 K north of Kamloops on Yellowhead Highway 5. We are halfway between Barriere & Kamloops. Cellular service for phone & hub is erratic & unreliable everyday. This has gone on for many months - calls to Telus do not improve service.
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Shawn
(@chzbf) reported
@BigNasty6oh4 Had Telus for internet, it was super slow, and we switched to Shaw, save $100 a month now
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Jamie
(@jpatch2001) reported
@jaykaypee14 I’ve vowed to never to go back to Bell/MTS after ****** service years ago. Been with Shaw for home services for almost 20 years, Telus and Rogers for cell as well. Minor hiccups here and there but overall the service on a bad day still exceeded Bell MTS on ANY day. Good call.
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Alberta, PhD (Poor/Poorer)
(@Albertagarbage) reported
@SadBillAckman ****, I just realized I have that with telus
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Heather Hear
(@heather_hear) reported
Nothing better than breaking away from a company that infuriates me. That company is TELUS. Overall one of the worst companies in Canada. Endless arrogance and ineptitude in terms of price, service, options and "not listening" to customers. Second chances are over and done.
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yes it's me zex
(@anxuish) reported
@SAWARESEVEN pretty sure thats every Canadian isp since the start of covid with league servers. Had it happen to me with Shaw and now telus and both have high ping when i use to get around 50-55 before the pandemic now im near 80 to100. (never moved houses etc either)
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Brett Mineer
(@MineerBrett) reported
@as_per_danielle @BigNasty6oh4 Disagree. I switched to SHAW a 2 years ago. Price was way better - hence the reason I left SHAW. But I’m my area at least, the reliability of the service doesn’t compare. I like the Telus Optik interface better too.
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Shelly Hillier
(@ShellyHillier) reported
Wondering if there is an outage in Okotoks, Alberta @TELUS . No wifi for a few hours now
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Patrick
(@timmpat72) reported
@TELUS Awesome...when is Telus going to bring real pricing on the market instead of overcharging your customers for a ****** service???
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TommyMofo🤘🏻😈🤘🏻(💉💉💉) 🇨🇦
(@TommyMofo19) reported
@BigNasty6oh4 I have been with Telus for 8 years now and have had very little problems that were fixed easily. Internet is good and it’s cheaper overall
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Rex
(@MasterRandomz) reported
Curious. Do you or family have cable these days? Like a cable service, Telus, xfinity, Comcast. Whatever it is. I honestly only know like 2 people who have cable. So curious who is a cable sub or alternative. Do you have cable?
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Mike the driver
(@BlueJayZ4life) reported
@BigNasty6oh4 Been with telus for years, no real complaints. Got tired of Shaw's customer service always dropping the ball.
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MTN Nigeria Support
(@MTN180) reported
@GboseGbose and a list of available networks would be displayed, then select Bell Mobility, Rogers, SaskTel or TELUS as your preferred roaming network. Ensure your device data roaming settings is turned. Kindly restart your phone after taking these actions. ~Stella 3/3
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Heather Hear
(@heather_hear) reported
@pwbarron @TELUS Amazing tweet. $54 billion. If only a percentage of that was to improve Telus "customer service" you would be miles ahead. Instead miles behind (and expensive!). Customers cannot find staff there capable of "answering questions" re: service that should be on FAQ on your website.
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Luuuwun
(@luuuwun) reported
@BigNasty6oh4 used to have telus 10 years ago, was fed up with their service, switched to shaw and everything is better, faster and cheaper
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40s YYC Male with Comorbidities (aka Patrick)
(@pgallagher72) reported
@adolwyn Had a visit from a very eager Telus sales guy on Thursday, despite my assertion that the service I was receiving from Shaw was excellent, and their was unlikely to actually be better, he convinced me with $90 cheaper for the same level of service, and they'd pay my Netflix.
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Peter
(@Peteisneat) reported
@BigNasty6oh4 We use telus and it's been totally fine. Customer service has been good too
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40s YYC Male with Comorbidities (aka Patrick)
(@pgallagher72) reported
@adolwyn Had a visit from a very eager Telus sales guy on Thursday, despite my assertion that the service I was receiving from Shaw was excellent, and theirs was unlikely to actually be better, he convinced me with $90 cheaper for the same level of service, including paying my Netflix.
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604Magotti
(@604Magotti) reported
@TELUS Once Again 4 @NBA games and we only get 1? We don't care about formula 1 driving. I'm tired that when I turn on the tv I see the worst shows on every channel
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Sentient Amalgamation of Shapes
(@Mindtaker_) reported
My claim that @telus lied is simple, called & requested support since my kid couldn't do his online schooling with the connection was told there was no solutions. The literal week before Starlinks arrive they show up and fix the internet with products they had for YEARS.
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Landon Carriere
(@agentfortyfour) reported
@BigNasty6oh4 Depends where you are. Telus fiber internet is far superior to Shaw imo, but Shaw does TV better. I chose a better internet service over a better cable interface seeing as I mostly watch streaming services anyways other then live sports.