Telus Outage Report
Why is my Telus service not working?
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
March 09: Problems at Telus
Telus is having issues since 08:00 PM EST. Are you also affected? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (50%)
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Phone (21%)
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Wi-fi (11%)
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TV (7%)
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E-mail (6%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Vancouver, Edmonton, Calgary, Burlington, Burnaby, Dawson Creek, Langley, Toronto, Oakville, Victoria, Montmagny, Sidney, Sherwood Park, Saint-Georges and Purpleville.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
TV | |
| Edmonton |
Internet | |
| Calgary |
TV | |
| Vancouver |
TV | |
| Edmonton |
Internet | |
| Burlington |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Lion Of Judah
(@LionOfJudah1965) reported
TELUS EPCOR, FOLD OR I RAT YEWS OUT DAMN QUICKLIKE
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Jamie Boisvenue
(@JamieBoisvenue) reported
@samvictoria4005 Except the reason I switched to Fido is because Telus had consistently crappy service and they’re overpriced.
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wayne stirling
(@aman61bc) reported
@WeAreCanProud @PierrePoilievre I had service with Telus. My bank card worked in the ATM. So what if my debt card didn’t work at Timmies, I paid cash. You all remember cash.
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Nels
(@nelsonnightly) reported
@BodenschatzRyan lmao no. I pay for Telus to not have bell or rogers **** service. You guys made your choice
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Elyn (Էլին)
(@Tokyo_Drift19) reported
3 companies should not control telecom in 🇨🇦 anyways. That’s a ******* joke. Friday was Rogers, tomorrow might be Bell. The next day might be Telus. Like, we’ve set ourselves up perfectly for **** like this.
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Pratik
(@LuvCan47) reported
@Rogers I still don’t have internet in my home!!! I live in Brampton in L6X postal code!! Please help or simply tell us you can’t fix so I know that I have to go nearest #Bell or @TELUS store and get the new modem!! I am not tired and little more frustrated!! Please help!
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Commissioner Miner
(@fanCRTCProfling) reported
Outage. People: Can't get radiation therapy or call 911. Police: Our lines are down. Border: All lines down. ISED: I spoke to Rogers to share your frustration, all telco's are helping. Bell/Telus: get 50$ off if you switch. #CRTC: Canada has a world class communications system.
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Altavistagoogle🇨🇦
(@Altavistagoogle) reported
@Graham_DrinkBox Have some redundancy like you do now though. Bell and Telus aren't imune to outages. A local outage is just as annoying to an affected customer.
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your name
(@JoshuaDoerksen) reported
Also as far as Telus is concerned I’m single. If they decide to not give me a good deal I can cancel and my “roommate” will just start a new account with all the perks. After a few years I will be off the books and a “new” customer myself if my “roommate” doesn’t get a good deal.
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Avi Karp
(@avi_karp) reported
Don't worry @Bell, you're not the only telecom to hang up on me. @TELUS did as well
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Rock Norris
(@rocknorris) reported
@TLeafTO @Shelly69839779 @dbeggs13 I’d also really like to know how many essential services are tied to private companies? City of Ottawa warned that their call Centre was down. The Canada Revenue Agency was down. Presto worked because they’re tied to Telus but Metrolinx was down. That’s a LOT of critical services
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Michael🇺🇦Fitzgibbon
(@FitzDrum) reported
What bugs me most about @Rogers meltdown is having no choice but to remain a customer. Not moving mobile to @Bell because I keep mobile/internet with separate carriers precisely for outage events. And @TELUS is useless on int’l service. So I have to put up with Rogers’s crap.🤬
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Nerdy Lecture
(@NerdyLecture) reported
@HollieFelix @TekSavvyCSR I asked about switching to DSL which is slower than what I have, but it would need to be setup as a new service. Telus has no internet where I live and Bell has the same speed limits as what TS has on offer. (Makes sense as they resell it.) Going month to month with Rogers.
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dplaw
(@dplawiuk) reported
@jm_mcgrath If we think the cause of the issues with Rogers are greed or incompetence, then the solution would be a mass migration to their competitors (Bell, Telus, and a 1/2 dozen regionals) showing that we value reliability above all else. Seems more sensible than revenge firings. No?
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🛑IAmTheHermitTTV
(@IAmTheHermit1) reported
@RogersHelps You’re service still sucks glad i moved to telus
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Chuck Canuck
(@ChuckCanuck3) reported
@RogersHelps @betty1954178 Still can't access most websites, was told to contact technical support for all the devices in my home after an hour wait for support and disconnected several times. Called back and was told another 24 hours. Good thing for data on telus so I can follow the link!
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mar des
(@mardes43) reported
@dbeggs13 Telus also had online issues. They own ADT and now vivent. Could that be a monopoly too?
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Rob
(@robertguenette) reported
@ghod Ahahaha! Neither Bell nor Telus are any better, they’re all trash. So it’s down to the deeply overpriced service at this point.
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Portia Schuurmans
(@Phantohm710) reported
@BushtechX Nope, mine worked perfectly. No actual functions rely on WiFi, and the internal data service (for entertainment and live traffic) is through Telus.
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XBushtech
(@BushtechX) reported
@Phantohm710 So if Telus was down, how would that have affected you? Just your music and GPS navigation or not even that?
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AngryAsianDad
(@KuPigpig) reported
@msjs2021 Luckily we are with Telus for cell service. So glad that we didn't bundle everything with Rogers.
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AngryAsianDad
(@KuPigpig) reported
@msjs2021 We are with Telus for cell service. So yes, we are burning up our data plans. Rogers will give probably gives us $10 back though for our suffering so it's all good.
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A Napping Stuckasaurus
(@NapsAndSarcasm) reported
@MandyCroning @teach_n_travel All of them are bad. But learning that so much relies on just one of them is terrifying. (That said, if the Telus network went down, medical clinics/hospitals across Canada would go with them)
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Mark Prive
(@prive_mark) reported
@Youthepurple @AndrewFstewart @TELUS Exactly. equally as terrible.
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Commissioner Miner
(@fanCRTCProfling) reported
Rogers: Bundle is king Bell: Bundle is king Telus: Bundle is king Videotron: Bundle is king. Shaw: Bundle is king. Competition Bureau: Bundle is king. #CRTC: Bundle is king. Outage: Your fault for having a sole supplier & not being able to afford anything else.
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thereal_SNB
(@thereal_SNB) reported
@TELUS should run a promotional campaign…become our customers because we’re not @Rogers and we our tech support actually answers the phones lol
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TheRealBillM🇨🇦🇨🇦🇨🇦eh! Accept no Substitutes!
(@fifthofwhiskey1) reported
@NancyMartin2021 Switched my cell phones to Telus 3 weeks ago. Good thing! Had Bell Satellite before Rogers and wasn't fond of that. Everyone I know that has had Fibe weren't impressed with their service and switched to some else. Rogers is my only choice where I am
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your name
(@JoshuaDoerksen) reported
Literally switched off Fido (Rogers) network like a week before the outage. I had the privilege of choosing between Telus, Koodo (also Telus) and Bell. But it’s BC so really Bell isn’t a realistic option. Monopolies are awesome, never have to make a decision.
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Scott Cawson
(@scottcawson) reported
For everyone who have told me for years that I should leave Telus and that Rogers service is so much better... In your face!
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AngryAsianDad
(@KuPigpig) reported
@msjs2021 We are with Telus for cell service. That's one smart thing that we did.