Telus Outage Report
Why is my Telus service not working?
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
-
Internet (46%)
-
Phone (29%)
-
Wi-fi (10%)
-
TV (6%)
-
E-mail (5%)
-
Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Calgary, Winnipeg, Sainte-Julienne, Camrose, Whistler, North York, Surrey, Vancouver, New Hamburg, Victoria, Bonnyville, Birtle, Langley, Sidney and Nelson.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Wi-fi | |
| Winnipeg |
Phone | |
| Calgary |
||
| Sainte-Julienne |
Internet | |
| Calgary |
Internet | |
| Calgary |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
-
Happy
(@HappinessHapz) reported
IMMEDIATE HIRING!!! Customer Service Representative for Digital Currency /Email Support / Phone Support / TELUS International Philippines - with at least 6 months BPO experience - 2nd year college without back subjects - temp wfh setup / On site Pm me for more details #HappyHere
-
Slow Dog
(@Faeldam) reported
@LeafSingh @TELUS Really? Never had an issue with them. Got rid of Bell years ago.
-
nrXic
(@nrXic) reported
@omegamoose There are other factors including multiple lines going into the house under separate bills. It would be nice to have someone who can access any information that Telus would have. Could any contractor get information on any customer from any provider? If so I could go with anyone.
-
#SportsAreOkay
(@IanReformed) reported
Isn't bell lets talk day kinda nonsense when Bell is consistently seen as one of the worst companies to work for in Canada? Telus whats wrong still superior IMO
-
Truth Warrior
(@abshadowrider) reported
@TELUS @NHLFlames What exactly is inclusion other than a buzz word? What are the specific actions and the measurable outcome for each. This is all getting sickening. You are talking about BLM and trans issues basically. You are not talking older people, people with handicaps, etc.
-
Jen Christie
(@SavvyFarmgirl) reported
@B2Bspecialist Also, I have no idea what Telus converse is like across the country, but is this for all areas or just specific provinces? I’d be apt to listen what farmers who are current Telus customers have to say about current service.
-
Dr. Majalis @ loving dragon hours
(@Zalakbian) reported
Too bad its broken, there was a Telus truck just parked by it, I think maybe it's there to remove the phone, don't see why they'd repair it
-
🇨🇦🇯🇵The Sam Murchison show🇺🇸🇨🇦
(@SamMurchison69) reported
from
Richmond, British Columbia
@CIPSRT_ICRTSP Ask #Telus #bell #shaw if they would provide internet service to people who have no money for internet service at 8080 Anderson Rd Richmond BC. This is a necessity of life for some of the most vulnerable livi in extreme poverty. Please Bad Sam
-
Jennifer Hamilton
(@JenntotheH) reported
Fine @TELUS @TELUSsupport @Tonygeheran, mistakes happen but refusing to rectify it and then threatening about what “might” happen if you reconnect his service at his current home before he moves is shameful. But oh, he can’t cancel because he has a year left on his contract.
-
genna
(@genna_buck) reported
@sarahradz_ imagine telus let's talk about not sharing needles. telus let's talk about never using alone. Telus let's talk about testing your supply. telus let's talk about whether you're ready to get on methadone. Telus let's talk about vastly expanding supportive housing? one day. one day.
-
Randy Paterson
(@DrRandyPaterson) reported
The outpouring of support for the people whose homes (and access) along Highway 8 since the November 15 disaster in BC has been heartwarming. #bchydro caught themselves billing the displaced and stopped it. What about #telus? They haven't figured out that there was a disaster.
-
BensTechLab
(@BensTechLab) reported
@TheChrisHau You may be doing something wrong service provider wise. At least over here on the west coast we've got full symmetric gigabit fibre optic from Telus. Uploads around 950Mbps and costs around $80/mo plus taxes and whatever.
-
dustin spicy noods morris
(@DustinMorris13) reported
from
Calgary, Alberta
Booked my internet (thanks @SWCalgaryGuy) and had the best customer service with @TELUS as usual.
-
Conman12
(@CRAIGACONLEY1) reported
@TELUS @Bell_LetsTalk I know it may seem hard to hit the reset button on your life. I have done, and what looked like a bad day at work, is now a great place to be!!
-
J.Rai
(@JRai) reported
So we can go back to saying that Bell can go **** themselves today, right? Also Rogers, Telus and Shaw?
-
Brandon Eby
(@TheBrandonEby) reported
Somehow Telus wifi is both stronger and faster than a wired connection, which is a huge issue because my computer doesn't have a wifi chip.
-
Mike
(@yetti_boy) reported
@LeafSingh @TELUS Remember when they laid off a bunch of staff right after receiving a bunch of relief money from the government and the campaign last year? **** bell and their ad campaign
-
Jessica Hunter
(@Emeldavi_dota) reported
@MattDemers bell/telus/rogers are probably the worst companies in the country
-
T.Ainsworth
(@TAinsworth8) reported
@TELUS @NHLFlames Do you have to be jabbed in order to be at one of your games?? If so then you are nothing but hypocrites talking about "inclusion"How about you support including everyone including the unjabbed in restaruants and corps. How about you start speaking out about that discrimination!
-
Jennifer Hamilton
(@JenntotheH) reported
Hey @TELUS @TELUSsupport @Tonygeheran Please know that YOUR error in disconnecting my very elderly dad’s phone, TV and Internet a week before you were supposed to has left him completely isolated, stressed and at risk should he need emergency services.
-
dustin spicy noods morris
(@DustinMorris13) reported
from
Calgary, Alberta
@Cass403 @SWCalgaryGuy @TELUS Agreed!! I even still have the box because they didn't ship a return address label and they said no problem we'll use it.
-
moon111
(@moon_111) reported
@HotWot Looks like a B.C. area code. Yep, TELUS customer, Landline in Burns Lake, BC With only 1,779, wouldn't be that hard to figure out who it is.
-
Rick Knowlan 瑞克·诺岚
(@strategyrick) reported
@TheFallingStar We'll never get that out of them. Not enough competition. I fondly recall getting a data plan while visiting Taiwan in 2018 - unlimited data and text at ~180 Mbps for 15 days, about $21Can. Better than my Telus fibre at home.
-
Jennifer Hamilton
(@JenntotheH) reported
Fine @TELUS @TELUSsupport @Tonygeheran, mistakes happen but refusing to rectify it and then threatening about what “might” happen if you reconnect his service at his current home before he moves is shameful. But oh, he can’t cancel because he has a year left on his contract.
-
Kevin
(@LooseKnocked) reported
@LeafSingh @TELUS Telus Fiber in Alberta, no problems. But I get that each situation is different. Bell sucks though, every time.
-
Sam Rudykoff
(@SamRudykoff) reported
Telus Your Issues > Bell Let's Talk
-
Gruntilda Stan Account
(@Demi_theynd) reported
@DecayFml @KantrolPro @CityNewsVAN They literally tell you in the job interview that they're looking to fast-track you to management and deliberately fudge the pay. Like Telus subcontracted their sales to dudes everyone hates and these are the guys who are too scummy to even get those contracts. Bunny Munroe ****
-
Justin Martin
(@jam6475) reported
@belladenjones @dja17 @GlobalBC Pretty typical for Telus. They've tried to bill me for services i had canceled years ago. They even tried to bill my mother for calls she never made. I don't think their billing department is well run
-
The Learnary
(@TheLearnary) reported
For anyone who has been trying to reach us, we are open regular hours and our phone line should be back up today! Also, @telus, wondering if this is the way to access someone who can reimburse me for three hours spent on the phone trying to fix your billing mistake?
-
Jennifer Hamilton
(@JenntotheH) reported
Hey @TELUS @TELUSsupport @Tonygeheran Please know that YOUR error in disconnecting my very elderly dad’s phone, TV and Internet a week before you were supposed to has left him completely isolated, stressed and at risk should he need emergency services.