Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (45%)
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Phone (29%)
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Wi-fi (10%)
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TV (6%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Vancouver, Montmagny, Calgary, Swift Current, Edmonton, Spruce Grove, Duncan, Kelowna, London, Ladysmith, Prince George, Toronto, Morinville, Montréal and Surrey.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Total Blackout | |
| Montmagny |
Wi-fi | |
| Calgary |
Internet | |
| Swift Current |
Internet | |
| Vancouver |
Internet | |
| Calgary |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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MtPleasant
(@JekyllnnHide) reported
today's service excellence award to TELUS. For using my landline to call me 5 times in 24 hrs prior to service, after multi checks that they use my cell, since, you know, LL not working and all. Well done!
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Vanessa 🇺🇦
(@shapsy01) reported
from
Toronto, Ontario
Looks like it’s time to move on from @TELUS their customer service is way below par my goodness
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Heather McFarland
(@timelessyogis) reported
Shame on you for taking our money, when you do not intend on fixing the problem to provide us with a fully functioning service! This IS a safety issue & you need to be accountable! @koodo @TELUS
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Langley
(@Test123Do) reported
from
Vancouver, British Columbia
@TELUSsupport @TELUS #customersupport Is Telus shutdown? There is no customer rep to pick up customers calls to get cell phone support. My God! I disconnected phone after 2 hours
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ThePlayersChallenge
(@ThePlayersChal) reported
@TELUS I’ve been on hold for over 50 minutes. The customer service is terrible. Can someone please help me?
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maybe: CanadianPotato
(@potato_mum) reported
@buoyantbabe @TELUS I'm having the same issue. Haven't been able to access it in almost two weeks. Called in and they said there is an open ticket. Next day they tell me it's resolved. This was 4 days ago. Still doesn't work
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Sukhinder S. Gill M.Sc, CHS, EPC, B.ed
(@Sukhindergill) reported
@TELUS our service phone Internet and Tver is still not restored yet. I called 5 times today. Please advise. 9172 122B St.
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TELUS Support
(@TELUSsupport) reported
@fairytalenames Hi there- Report the text to TELUS by forwarding the message to 7726 with the word “SPAM” in the body of the message. Instructions on how to forward text messages can be found on your device manufacturer’s website (e.g. iPhone support).
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Killarney Health
(@KillarneyHealth) reported
@SunLife It’s been 2 MONTHS since direct billing has been down! Called everyday. Wasted hours of our time with no solution. Never encountered this level incompetence and lack of support with any other insurer. Losing clients & business everyday. Should have stayed with Telus!
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CHAMPIONS OF THE WORLD
(@vincy_king) reported
@TorontoStar lol but yet Telus wants to make us pay an extra 1.5% **** right off.
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CHAMPIONS OF THE WORLD
(@vincy_king) reported
@TorontoStar But yet Telus wants to make us pay an extra 1.5% **** right off. And the CRA are coming after people who owe $200. I’m tired of this ****.
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Brian LeRoux
(@brianleroux) reported
@PierB @jon_dewitt_ts Yep! Telus, and Rogers the duopoly of carriers in Canada both have awful SPAs that basically only work if you hard refresh every page. But there's more… I keep a **** list handy. And yes I trace them too because of course I do. No need to framework shame: its very popular.
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Heather McFarland
(@timelessyogis) reported
Hey @koodo @TELUS Mind sharing how you’re cool with taking the money from hundreds of customers in Kelowna BC, who have reported connectivity problems INCLUDING with EMERGENCY SERVICES for YEARS? Your CSR agents say you’re fully aware but refuse to spend the money 2 fix it?!!!
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Lisa Dejong
(@LisaDej09579923) reported
@TELUSsupport I have now been waiting on the phone for ALMOST TWO BLOODY HOURS waiting to talk to a representative! What kind of customer service is THIS? With all the profit Telus is rolling in it might be nice if they cared about their customers enough to hire some more help.
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Killarney Health
(@KillarneyHealth) reported
@SunLifeCA 2 MONTHS since direct billing has been down! Called everyday. Wasted hours of our time & no solution. Never encountered this level incompetence and lack of support with any other insurer. We are losing clients and business everyday. Should have stayed with Telus.
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Jessica W
(@jwyatt26) reported
@TELUS @TELUSsupport it would be nice if your online chat surveys were sent for ALL conversations not just when the agent feels they were able to assist a customer. Kind of skews results for the good doesn’t it?
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Frank Columbo
(@jsam10983741) reported
@ErikGretland @TELUS My service provider changed my contract and services at great expense to me and based on a phone call I received from them and which did not agree to.
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East meets West
(@KeeperOfSheep) reported
from
Edmonton, Alberta
@TELUS are you actively calling customers attempting to upgrade to iPhone 14? call from 18665582273, when I said no thank you, I'm not looking to upgrade right now, I got an immediate hang up, no "thank you", no "have a good evening" ? your outsourcing hurts your reputation.
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MARE
(@JOYfulMare) reported
@TELUSsupport I am livid! Every month I’m charged for “3 way calling” & I NEVER use it! I’m the only one accessing my phone! I’ve been phoning Telus every month to have incorrect fee reimbursed! Please rectify this issue. Thank you! @CRTCHearings #FAIL #TELUS
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Commissioner Miner
(@fanCRTCProfling) reported
@Braden_Newell It also works its way in to w/ the CRTC's misleading and deceiving sales practices file. In Quebec the above is the issue with what Telus is doing, which is why QC is exempt. So is the CRTC going to say misleading and deceiving sales practice allowed everywhere except Quebec?
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Jesse Leger
(@Jessel737) reported
@TELUS congrats you have officially lost me as a customer for life. Taking away my convenience for using my credit card without penalty. Just taking more money from after posting record profits. Ripping off your customers is like crack ******* to you. Congrats
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alexwh
(@alexwh) reported
@TELUSsupport Spent money upgrading home wifi. It's spotty. Requested help. Severa calls and emails later, 8 to 9 this morning changed to 10 & not yet here. Telus is much too big, too inefficient. The company sucks & there's no option. Being FORCED to upgrade home security.
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Sean Gordon
(@DragononNeptune) reported
@TELUS Kind of ironic. I switched to Telus in the spring and service has crashed repeatedly during important zoom meetings. In fact Telus has been worse than the previous provider.
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Eileen Irons
(@eileen_irons) reported
@TELUS I never had a company harder to deal with than Telus! It was so bad that I cancelled my contract and switched to Shaw their customer service is 100% better!
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Sotirios 🇬🇷
(@TheBroker604) reported
@icbc Unbelievable.. the upgrades that you did overnight with @TELUS should have been done on a Saturday night, if there were problems you had all of Sunday to fix it. But you took the chance during the week. Don’t want to bother @icbc employees on long weekend. #ICBC #POLICYCENTRE
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Commissioner Miner
(@fanCRTCProfling) reported
@Braden_Newell 1) Telus is lying about the rate they are charging 2) Telus avoided all talk of Quebec like the plague where they are not applying this fee. They know their words wouldn't go down well. 2) The CRTC ignored procedure & ignored all talk of Quebec by ignoring procedure.
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Rose
(@Tiredof08854843) reported
@RagingLibNana I actually had a job as a 611 repair operator, in 1976 and then 6 months in Edmonton Telephones now Telus, got the computer to test lines. i was data entry and a calming voice to broken phone people and businesses.
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Patti Russell
(@PattiRussell8) reported
@TELUS @TELUSsupport on hold for 25 minutes and counting. So annoying to hear how great you are over and over. Meanwhile where is customer support? Why is this kind of wait time acceptable to you?
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alexwh
(@alexwh) reported
@TELUS Central American techie informed me that my non-upgraded home security will work for 2 more years. I will ignore letters. Techie for wifi 8 to 9 today. It is 11 & not here. I should charge Telus for my time. Telus sucks. It is a terrible company.
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mutt
(@puptotrain) reported
@MrMontagoose @Bell @Rogers they do the same with cell phone service...i have reduced to talk/text only minimum plan only because Rogers didnt work where i needed it...hmmm i dont go to that spot anymore and bell mobility sucks at home...hello Telus, lets talk