Telus Outage Report
Why is my Telus service not working?
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (48%)
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Phone (27%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Surrey, Langley, Montmagny, Vancouver, Port Moody, Calgary, Leduc, Grande Prairie, Duncan, Vanderhoof, Fort St. John, Brampton, Victoria, Edmonton and Winnipeg.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey |
Internet | |
| Langley |
Internet | |
| Montmagny |
Wi-fi | |
| Vancouver |
Phone | |
| Port Moody |
||
| Calgary |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Christopher J Pike
(@ChristopherJPi7) reported
@TELUS PELASE bring tv and internet service to Newfoundland. Specifically Holyrood Newfoundland ASAP! I’m dying over here
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Brian S
(@bsharwood) reported
@benlucier @SteamWhistle @TELUS Wait! What? Aren't text messages mostly included to anywhere in the world in Canada? They have been on every plan I've used since I left Canada. (I never used them much in Canada)
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Craig C Price
(@CraigPrice31) reported
@danisu87 Been there - told Shaw if they arrived before Telus they got the contract - had my Shaw service within 12 hours
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"Still masking" ECity Mom 😷 🏳️🌈
(@ECityMom) reported
@juniper145 @koodo I believe Koodo is on the Telus network, so it might be a carrier issue.
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EGarr
(@euwannaaa) reported
@TELUSsupport Switch from vivint to telus security bc we were promised a better system, what's the point of cameras if your system doesn't do continuous recording for playback? That's terrible security feature, when all cameras have a 24/7 recording... Vivint does why aren't you?
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Collin Saint
(@collin_saint) reported
@wchoy74 Not holding my breath. I live just past winterburn road and I’m still stuck with an intermittent Telus Hub on the cellular network.
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Lloyd Bearinger
(@BearingerLloyd) reported
Any rural Ontarian's with @TELUS???? Getting fed up with this 15 minutes talking then getting dropped and absolutely **** service 😒 Bought a new phone and it's gotten even worse..way pay way to much for this garbage service
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LucasP 🏳️🌈🇨🇦🥌
(@LucaPedd) reported
@CaraOPromos @EastlinkSupport @Eastlink They’re the worst internet provider I’ve ever had , I thought nothing could be worse than Telus internet in rural Alberta but boy was I wrong and when you talk to them all they say is thank you for letting us know you have a problem, but never offer any compensation!
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Tracy Orr, EdD
(@orr_tracy) reported
@calgaryherald @TELUS Here’s hoping @TELUS. At the moment I pay you for non-existent service with no improvement forthcoming. I teach online. Up that proverbial creek I suppose.
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Amy Pierrson
(@amypierrson) reported
@TELUS why is it literally every single night, my connection slows to molasses speed. I have no way of getting wifi and am reliant on you. In the day time, it’s fine. At night, my connection is terrible.
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Taylor
(@TeeTeeBossay) reported
@TELUS what is wrong with signal today?
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Lord of flamesss
(@Lord_offlames) reported
@TELUS @wandavision @VIFFest You guys suspended my account for no reason. I can’t even call customer service like bro. The thing is before 10 hours I contacted you and they said it’s an errror in the system and they won’t suspense my account but you guys did
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N ♡
(@coralpinkangel) reported
byk benda x telus, x transparent. and im afraid those yg kerja keras and jaga their work ethics were forced to do all sorts of ***** works bcs of some stupid rich old men (or women) 🙄
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The Incredible Chris Moore🇨🇦
(@kinburnsheep) reported
@BearingerLloyd @TELUS Not an issue I have, maybe regional
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Rob Hart
(@robhartnwt) reported
Hey @TELUS - just spent an hour and twenty minutes on hold trying to join your company. The hold music was good but the wait time drove me to @ShawInfo who were MUCH faster to help. I was going to wait on hold to tell your representative but not sure when that would be....
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mclark
(@mclarkrosie65) reported
@calgaryherald @TELUS Still sucks!
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Kel Varnsen
(@Apartment__5A) reported
@TELUS ordered my brand spanking new iPhone from #telus. Everything said accepted and it would be shipped within 1-3 days. Sitting here waiting for my phone for a week no contact. Check my order status...says more info required. This is customer service guys?
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Carol L Perry 🇨🇦
(@CLPerry55) reported
@CLOzborne @RogersHelps Hey @TELUS we are incredibly happy with your service and plan. Maybe you can help my daughter make the switch from #rogers. I’m tired of her calls dropping from her new(ish) phone. 🤓 #momhelp
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Mark
(@Mark_AB92) reported
@TELUSsupport Hey Telus, I manage multiple small businesses and your current customer support is giving me the run around about porting a @Shawhelp ph# from one to the next. Either have a supervisor contact me(as I've been told to expect 3 times now) or Shaw call me for my bzness
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Jay La-vinge. 🌺
(@JayLavinge_) reported
Telus customer service is disgusting. Yes, disgusting.
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GordWhitehead
(@GordWhitehead49) reported
Had work done in house. All #Telus gear was unplugged. Plugged in again¬hing works. Spent 97 minutes on hold listening to how wonderful they are. Tech on phone couldn't resolve. #Telus, you charge like thieves, your customer support sucks.
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JayPee.
(@drjp81) reported
@TELUSsupport @telus Guys, why is it that we can't log into the portal from our home connections anymore? You force us to use Telus connections (my cell is with you) or we get "err_connection_reset" errors! This is ridiculous.
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David Comeau
(@DGCroadguy) reported
@JamesDueck @AboutRogers We live in the upper mission and get 5G all over, Even lower mission. My cell works in my basement but my friends Telus phone doesn’t. (He remarked about it). This summer we started getting 5G up at big white. I don’t like Rogers customer service, but cell service seems solid.
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Nick
(@downydarkscale) reported
.@TELUSsupport @TELUS power outage in SE YYC. No home internet. Is there widespread outages or just me.
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Charlie Pete
(@Cruciiii) reported
@NotRibs breh if I woulda just went to Telus i coulda had 1000 down 800 upload fibre. im actually pissed that i had to realize that this AM
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Ximena España
(@ximenaespana) reported
@TELUS good luck trying to call telus to terminate a contract. This is impossible. I wonder what consumer protection is set up for this type of events.
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John McCall
(@JohnMcCallGL) reported
@ShannonStubbsMP He should pay a US based Internet service provider (Starlink) to provide service to rural Canadians vs giving the money to friends at Telus, Bell and Rodgers who will take the money and fail to expand the service to those that need it.
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Synthetic Animals
(@moodyangela) reported
@JamesDueck @TELUSsupport Telus sucks everywhere At my moms house in Rutland the connection drops every 30 minutes or so, long enough to need to use phone data. I used all of my data when I barely left the house And all they do is tell you to reset the modem, or wait on hold for hours
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Sean Smith, UE, CD
(@SeanSmithCR) reported
Dear @telus. Willow Point is the fastest growing area in #Campbellriver. I am now paying $5 a month more for my mobile, and I can barely use it in my house (can you hear me now?). Time to work with City Council to fix this issue, don’t you think? @TELUSsupport
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pixxeell 😈🪐
(@LinnieL7) reported
@JustinTrudeau We get "tests" alerts on our cell phones. Why isn't @TELUS implementing this emergency service that they like to keep "testing"?