Telus Outage Report
Why is my Telus service not working?
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
March 28: Problems at Telus
Telus is having issues since 11:00 PM EST. Are you also affected? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (48%)
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Phone (24%)
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Wi-fi (11%)
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TV (7%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Edmonton, Spruce Grove, Calgary, Wetaskiwin, Sooke, Vancouver, Nanaimo, Burnaby, Fort McMurray, Coquitlam, Victoria, Sylvan Lake, Merritt, Saskatoon and Thorhild.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Internet | |
| Spruce Grove |
Wi-fi | |
| Calgary |
Internet | |
| Wetaskiwin |
Wi-fi | |
| Calgary |
Internet | |
| Sooke |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Hubert Rodden
(@hubrod) reported
@punditclass Not all telecom providers list service. Bell, telus and all providers using their infrastructure have been up all day. Why am I not surprised you would make a BS post blaming the government for something they were not involved with #cdnpoli
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peter toupin
(@PeterToupin) reported
@ExtraLars I've got Telus no problems but my friend has Rodgers an d her phone is down.
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Крис
(@slavpowered) reported
So @Rogers will I be receiving compensation for now going 2 days of no cell service? My business is suffering because of this, I NEED MY PHONE #ROGERS 730.66$ in lost sales because of you.. you got room for 1 over there @TELUS ?
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mark
(@thirdnut) reported
@RogersHelps How do you not have a failsafe? There must be a switch you can flip to allow us to use #telus #bell service
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Melissa
(@Melissa47786585) reported
@RogersHelps With Telus and I’m good! Felt bad for the Uber delivery guy this morning trying to work with no phone. He mentioned he had this issue but thought it was a technical error on this end.
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Debbie Elicksen
(@bookpublish101) reported
A PR fail is when a company does not communicate or communicates in BP style (see Gulf oil spill) with its customers. Fluff & corporate speak are as effective as thoughts & prayers. Fallout from a #PRfail is many #Rogers #Fido customers will switch to Telus.
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chicken10dys
(@chicken10dys) reported
@RogersHelps @Rogers Thank God I switched.. I wouldn't have stayed since you gave 125 per month for 10gb 20/gb overage plan when both bell and Telus had 50 for 30gb "unlimited" on what looks to be a far more reliable network. So much for that car crash ad you kept showing.
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Doug VE6CID
(@VE6CID) reported
@ve6en @Rogers @TELUS Yup all down, Bought a sim from Telus
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cara
(@jeterfan28) reported
@TELUSsupport @Tabita69319047 Hey can I get some Telus support too? #suckitrogers
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Phil Bottonheath
(@PBottonheath) reported
@RogersHelps This is why I left Roger's 10 years ago and went to Telus. @TELUS still sucks, dont get me wrong, but they're still somehow better than 1 bar everywhere you go Roger's.
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Keegan Goerz
(@KeeganGoerz) reported
@BrianBlitzBetts @theJagmeetSingh You actually should be able to force your phone onto Rogers-Extended Network (which is just TELUS or Bell roaming). It is free. I havent tested if it works, but in theory.
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JESSICA💋
(@keeponsmilingu) reported
@RogersHelps I've been a loyal Rogers Customer for decades but @TELUS seems to be more reliable 🙄 time to switch.
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Michael Gianopoulos
(@mgnops) reported
Telus gonna see a surge of new customers after today god damn
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Stephen
(@Stephen49085232) reported
@globalnews Well BC Rogers customer time to Telus.
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Zokambaa
(@Zokambaa) reported
@calgaryherald Roger's is trash and not only their reception areas **** (compared to Bell and telus) the customer service at Roger's is even worse... just watch the how bad they mess up Shaw when the takeover is complete
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Susan chip freshly installed
(@scotiasinger) reported
@RogersHelps I have no service. When will this be fixed? This is my only phone. Guess I should contact @TELUS ? Maybe i should be switching? Wonder what kind of deal is available ...
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Synthetic Animals
(@moodyangela) reported
@MineerBrett I’m on Chatr and in Kelowna and i have had no service all day My mom is on Telus and she has signal, but her internet barely works
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Cody Lobreau
(@cdnbeer) reported
from
Brandon, Manitoba
Aaaaaand my @RogersHelps is NOW down like everyone else. If @telus had cheaper plans than Rogers, I’d switch over today but there’s no real competition in Canada, all the plans are the same
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NurseBae💉💊👅
(@TiffanySoFresh) reported
If your phone is working good for you we really dgaf. We still never getting Telus or bell or whatever tf you have lol
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Jason K
(@CanuckRS) reported
@Bobbycad “Here at @TELUS , we actually provide the service you pay for”
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Keegan Goerz
(@KeeganGoerz) reported
@kanacha90368508 @theJagmeetSingh Telus does not own Bell. They own Koodo. Bell owns Virgin. Rogers owns Fido. But there are three distinct providers in the country. Telus and Bell do however collaborate on building a network if thats your meaning. They do still compete directly however.
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Ronell I.T. Man
(@Ronell_j) reported
By this time next year I think I will have a new Samsung Note 22 or 23 Ultra with Telus. Rogers lost my trust after today 👎🏾 unfortunate but network reliability is important. A few hours... no problem but a whole day ?!
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ak
(@_amandakemp_) reported
@RogersHelps I’ve been out of service since this morning - which forced me to switch my services to Telus this afternoon. What is Rogers doing to rectify this? I’ll be returning the tablet I purchased through my plan
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Adrian Vershinin
(@VershininAdrian) reported
@Fidomobile @Rogers you made me miss a critical medical SPECIALIST CALL because of your service outage! No heds up. No text warning! 15 years I have been with you! @TELUS you want it? #horribleservice #zeroaccountability
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Rand Ridley
(@Notdonejr) reported
@punditclass @MoleskiDorothy Telus hasn’t been down
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sandwich pope 🥪😷
(@SandwichPope) reported
Without knowing anything about their subscriber counts, if we assume an even 3 way split between Telus/Rogers/Bell and maybe 4% of Canadians on Shaw/Freedom; about 30% of the country has no cell service through no fault of their own right now. Nationalize the telcos. #cdnpoli
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kathy 🌈
(@mamacamaro) reported
@TELUSsupport are there any issues with landlines? We have a Telus landline and I get a dial tone but cannot reach anyone by phone.
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alvin🍩
(@alviiiie) reported
Who has it more rough: rogers customer service rogers IT people rogers executives ppl who unironically use Telus Free Wifi
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Tyler
(@Tylxrjxcxb_) reported
@hffdeanna Hey usually this is a Telus problem, get off ur high horse😒
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Karen® ∆
(@FourNick8Daily) reported
@FidoSolutions Typical Rogers/Shaw crap....glad I switched to @TELUS