Telus Outage Report
Why is my Telus service not working?
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (22%)
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Wi-fi (10%)
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TV (7%)
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E-mail (6%)
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Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Surrey, Vancouver, Langley, Calgary, Montréal, Montmagny, Red Deer, Nepean, Lacombe, St. Albert, Toronto, Abbotsford, Grande Prairie, Edmonton and Charlottetown.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey |
TV | |
| Vancouver |
Internet | |
| Langley |
Internet | |
| Calgary |
Internet | |
| Vancouver |
Internet | |
| Surrey |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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🌻shiftkicker🌻
(@shiftkicker) reported
@cherry_grant @TELUS @TELUSsupport Good luck. We never managed 2 get online or phone assistance w Telus and ended up feeling "had" due to changes 2 our cable package that were made w/o notice. I'll be interested to see if they will b more responsive 2 yr very valid complaint. Cx retention does not seem 2 b a goal
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Max
(@ve6mad) reported
@TELUSsupport @TELUS This was good when we had to connect with family to get them out. Shame you can’t help Ukrainians coming here with internet/phone services 🙁
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Heather Burles, MSc
(@HeatherBurles) reported
Internet painfully slow after mandatory upgrade to fibre optic. Speedtest showed 66% of speed I'm paying for. First solution offered was for me to upgrade to faster internet. I suggested I pay 66% of Telus bill. Troubleshooting and speed is back to normal
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cherry grant
(@cherry_grant) reported
@CP_CNC @TELUS @TELUSsupport but it’s a lot more reasonable, and telus customer support hasn’t been helpful for me and I’m not into fighting anymore.
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cherry grant
(@cherry_grant) reported
@shiftkicker @TELUS @TELUSsupport that kind of thing is another reason why I want out. slow, lousy customer service.
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Peter Nowak
(@peternowak) reported
These carriers would basically rent network space from Bell, Rogers and Telus at regulated rates and then sell services to customers as Mobile Virtual Network Operators (MVNOs). New competition would mean more choice, lower prices. 3/12
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karen reigh
(@karenkalireigh) reported
@TELUSsupport @TELUS I had to speak to too many people and departments who each had to read through pages of “notes” and *still* couldn’t answer the question “Is service available at my address”. Three weeks I waited! Two guarantees of callbacks within a day with an answer, and nothing, both times!
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karen reigh
(@karenkalireigh) reported
@TELUSsupport If @telus could actually address issues through DM it would be worth having a Twitter account, but I still end up having to go through the chat or waiting for a call back anyway, so I just went there. Your system is so bloated and redundant, it doesn’t work efficiently. Pls fix!
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Alejandra
(@Aletedelimon) reported
@TELUS @TELUSsupport hi there! We have been bombed with messages about upgrading to optic fibre or you'll interrupt our service. We have had 4 different technicians coming to our condo and they all say the same thing: we don't have the fibre installed and they can't do it either.
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Reggie D.
(@rdumaresque) reported
@TELUS had me wait on the phone for an hour last night because I got a roaming charge and I haven’t been outside the country. Transferred me to the wrong department only to tell me that I would have to call back again after my next bill for them to fix their mistake.
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Wayne Stadler
(@waynestadler) reported
@cherry_grant @TELUS @TELUSsupport I cancelled land line, cell and internet with Telus back in 2005 and will never go back. It appears they haven't improved much.
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Andrew Christopher
(@theACshowPodcst) reported
Well that settles it, not checking my voicemail anymore. I just had 3 voicemails (full inbox) and all 3 were hang ups. #telus #talkdonttext
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Christa (Brownlee) Kuepfer
(@Chnks_bg) reported
@Mornington1919 is the tower up and ready yet for 5G? Telus service sucks for country folks with it being down
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Janet
(@JanetVanIsle) reported
@LilHurricaneo @mssinenomine I switched from Shaw to Telus so I could get Internet for Good. $10/mo for PWDs! It's high speed too. Daughter and I can both stream with no problems at all whatsoever. Have never had to do the modem reset thing due to connectivity issues (knock on wood).
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thatsenough
(@thatsenough17) reported
@TELUS made a service appt Saturday am. Service for Monday. Received SIX texts regarding appt. Also a feedback text afterwards. Responded and now received a 2nd text asking for feedback. ANNOYING!
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IamEliteStuber
(@CP_CNC) reported
@cherry_grant @TELUS @TELUSsupport I totally get it. We have to call Telus every 2 years, threaten to leave then we get the better rates again. It's tiresome, but we do get good service. That being said, it will die at 7pm tonight most likely and be out all weekend. I have Shaw business for the shop and is stable
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Alejandra
(@Aletedelimon) reported
@TELUS @TELUSsupport We've been on the phone with 5 different departments (for longer than 80 minutes) with no solution. Is there anything or someone else we could be in contact with? We both work from home and need internet service.
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Boycott Evil Amazon - Find Alternatives
(@AvoidAmazon) reported
@TELUS @JayleneTyme @tamarataggart Give me a break. As if Telus cares about any issues except their own profits.
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Jean-François Mezei
(@jfmezei) reported
@FP_Champagne @CompBureau Neither Telus nor Bell have nationwide spectrum, yet, they network share nationally. Efficient investment by not duplicating networks unnecessarily. Precedent is set to allow Freedom to serve full provinces even if spectrum only in some cities.
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Marie 🇨🇦
(@pawbaby2) reported
@JoJoFromJerz We have it with our regular news package through TELUS here in Alberta Canada m. I would never watch it and yes wish TELUS would not even have it in their lineup!
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cherry grant
(@cherry_grant) reported
I am giving @TELUS @TELUSsupport the boot today and falling into the sweet, reasonably priced, waiting arms of Shaw. imagine being charged $30/month for ages for a channel package you never ordered? and never getting proper help to iron it out? yeah, byeeeee.
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Aaron Borghesi
(@Borjeeezy) reported
@TELUS @TELUSsupport Terrible service, Internet and TV down. Spent 1.5 hours trying to fix it over the phone, can’t resolve the issue. Then offers a technician to show up 3 days later…..😡
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Beth ❤️🔥
(@besteverson) reported
@TELUSsupport @TELUS hi, our Telus emails which were relocated to gmail are now saying they’ve been deleted? can someone help please?
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🌻shiftkicker🌻
(@shiftkicker) reported
@cherry_grant @TELUSsupport Good luck. We never managed 2 get online or phone assistance w Telus and ended up feeling "had" due to changes 2 our cable package that were made w/o notice. I'll be interested to see if they will b more responsive 2 yr very valid complaint. Cx retention does not seem 2 b a goal
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sirHermitCronefromHHT
(@Ashleychasesno1) reported
Guess who has to call Telus in the morning to ask what ******** is going on? I returned my old phone for a rebate & apparently they lost it. FML that money was supposed to buy bus tickets & a few more groceries. I got confirmation that they received it last Friday. So WTF!
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🙃
(@epurc42) reported
@TELUS extremely disappointed in the customer service (if you can even call it that) that I just received speaking to some one regarding my deceased parent's account. Unhelpful and zero compassion.
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Marc Edge (me/he)
(@marcedge1) reported
I thought @shawcable had bad customer service, so I switched to @TELUS . . . almost unbelievably, they are even worse @TELUSsupport
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Charity
(@Charity91) reported
@Bell @TELUS @TELUSsupport I have zero cell service today whatsoever, and next to none for the past month. What does it take to get it fixed?! This isn’t fair or acceptable since we pay our cell phone bill every month. Please stop telling us there isn’t an issue!!!!
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Michelle K.
(@Michell16715337) reported
@Jenfeds73 @TELUS_Spark @telus another reason I dislike you. You doubled my elderly mother's bill and called her a liar when she pointed out the contract she has with you....just hoping she wouldn't notice?!? You are the worst human scum out there; training your employees to be equally as scummy!
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Kris Tina
(@bekindandmask1) reported
@Jenfeds73 @TELUS_Spark I would insist that the music be turned down for any child who needed it. My child has severe sound sensitivity/anxiety and doesn’t do well in similar situations, she usually flees. I think most people wouldn’t care And Telus should be ashamed of their response