Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (28%)
• Wi-fi (8%)
• Total Blackout (7%)
• TV (5%)
• E-mail (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Toronto county, Guelph, Calgary, Anmore, Montmagny, Winnipeg, Edmonton, Steinbach, Fort McMurray, Markham, Grande Prairie, Rocanville, Brandon, Toronto, and Vancouver.

City	Problem Type	Report Time
Toronto county	Internet	12 hours ago
Guelph	Phone	17 hours ago
Calgary	Internet	2 days ago
Anmore	Phone	2 days ago
Calgary	Internet	4 days ago
Montmagny	Phone	4 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  He-Man🇨🇦 (@Heman_Save_Can) reported 2 minutes ago

  This country needs more competition; this monopoly is ridiculous. Rogers, Bell, and Telus have more damage to the industry than good, and people are becoming frustrated. All these policies will push Canada towards 51 state for sure. Canada is becoming even more expensive to live in.

• 
  Jimmy #Markets 📈📉 (@jmysct0) reported 3 minutes ago

  Hello Canada! Telus what is the deal with $TU ??? I have scratched my head, and wondered this whole way down. Everything looks fine, unless yall are going into recession?

• 
  Kelly (@AlbertanKelly) reported 4 minutes ago

  Ironically, I am lucky my Telus phone plan has a lot of data so I can mobile hot spot for a few days withough insane charges. I had one major issue with Shaw in 15 years, since they were bought by Rogers, several.

• 
  Britt Filion (Kennedy) (@brittkennedyWX) reported 4 minutes ago

  Has anyone’s data not been working with Telus lately? We switched back from Virgin because virgin was garbage, and now I’m having issues with Telus again. 🙄

• 
  Salty Cracker 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇨🇦🤍 (@4lt4cOn) reported 4 minutes ago

  @MapleLeafs @Rogers Ya thanks for the heads up on the news radio cancellation! How can you justify that when you are literally robbing us for tv and phone services. Canceling my cell service as soon as the contract expires. Heading over to @TELUS

• 
  Jeff Callaway 🇺🇦🌸 (@JeffCallaway) reported 7 minutes ago

  @TELUS customer service is less efficient than this...

• 
  Bailey (@MCDAV1D) reported 12 minutes ago

  Still thinking about the Telus guy who said, and i wish i was making this up: “ you know entertainment is important” when i was trying to cancel our tv service this afternoon

• 
  ChinoAleman (@chinoalemano) reported 15 minutes ago

  @christianAV6334 The US is the one that needs to put in the work and improve its network using AmpliTech radios. AmpliTech's radio has already been tested and is being used by a major Canadian carrier; TELUS.

• 
  samcan (@samcan123) reported 18 minutes ago

  @CDInewsletter @CDInewsletter I own Telus , But I think 🤔 there is a underlying fear of “satellite to phone technology” other than that I don’t see any other major issues. Small things like debt , dividends , market share Low immigration etc all there

• 
  Richard von Stauffenberg (@RickvonStauff) reported 18 minutes ago

  @CanadasLeafs @LeafsPassion85 Bell & Rogers are my only 2 real choices where I'm at. I hate both of them. If I had the option to get Telus, I'd never, ever get Rogers or Bell again. I'd even take Cogeco over both of them. But, I really want Telus to come to Atlantic Canada.

• 
  whatsittoya (@Murfam4) reported 18 minutes ago

  @StuntmanStu @jodyvance @TELUS They sold it. Took me 3 months to get someone to cancel it. Supposed to have kept same price for two years and they jacked it up by $10/month. Brutal.

• 
  308Dave (@real308dave) reported 20 minutes ago

  @ElliottWolfeJ I thought I’d never say this, but I’ll be switching to Telus. Rogers can just go back and stay in Toronto.

• 
  Chaykaverse (@chaykaverse) reported 23 minutes ago

  @jodyvance @TELUS It's about time. @TELUS is the worst company in Canada.

• 
  Jay A (@rodice11) reported 24 minutes ago

  @TELUSsupport From your AI to your live support, the help i have received regarding official business about a complaint is non exsistant. Telus has turned into such a **** company. Ive done everything I can to resolve the matter, now I find out you didn't even log

• 
  jodi birdsall (@jay_elbee) reported 26 minutes ago

  @jodyvance @guyfelicella @TELUS A friend had issues. She said that the equipment was old and somehow there was a glitch that allowed a customer in Alberta to delete their recordings. It was a mess. She eventually switched to Rogers. She’s much happier, cheaper too. I have Rogers. It’s ok. Usually a reboot fixes

• 
  Harry Henderson (@MacCash55) reported 27 minutes ago

  @BluelineBardown @Rogers If i would i could, Monopoly no telus availble at my address, Just signed 2yr with rogers yesterday, if i new this then no way month to month pay the extra sucks

• 
  Catherine Calder (@Loricatty) reported 30 minutes ago

  @alleria_eh Bloody idiot. Here is a PARTIAL list. You are using most. X itself Your Canadian internet provider, such as Telus, Rogers, Bell, or Shaw, routes traffic over an internet backbone that uses equipment, software, and services from numerous U.S companies Apple (if using an iPhone or iPad). Google (if using Android, Chrome, Gmail, or Google DNS). Qualcomm (chips in many Android phones). Intel or AMD (if using a PC). Microsoft (Windows, Edge, Outlook, OneDrive, etc.). NVIDIA (graphics hardware in many computers). Visa or Mastercard (if paying for X Premium or making online purchases). PayPal (if used for payments). Cloudflare (many websites, including services connected to X, rely on it). Amazon Web Services (AWS) (many internet services depend on AWS, even if X itself does not). Oracle (enterprise software and cloud infrastructure used across the internet). Cisco (networking equipment carrying internet traffic). Meta (if they also use Facebook, Instagram, WhatsApp, or Threads). Adobe (if editing photos before posting). OpenAI (if using ChatGPT to write posts). GoDaddy (if they own a website linked from their X profile). Verisign (operates key internet infrastructure for .com and .net domains).

• 
  Fire Bowman (@mmacommentator) reported 31 minutes ago

  I can't wait to cancel @TELUS @TELUSsupport and get @Starlink. Would be nice to have something reliable for once

• 
  Chris (@stevkev1701) reported 36 minutes ago

  @JordanSpinks42 @Rogers Bell was no better 5 years ago. That leaves Telus, and their customer service sucks

• 
  Robbie Mann 🇨🇦 (@RobbieMann77) reported 38 minutes ago

  @FriedgeHNIC @Altonervative Sportsnet subscriptions will be cancelled for most:- I’m not paying for 24/7 services for Toronto:- thank god my cell phone network is Telus! As mentioned Elliotte, all these good people, lost jobs today will have the resilience to go ahead with other alternatives to move ahead.

• 
  Living the Vanisle Life 🇨🇦🇨 (@IHateCold1234) reported 43 minutes ago

  @GotokujiLou @Francois_Houle @PierrePoilievre Yes. Even Telus employees in Calgary don’t like calling the Telus help line. My stepson works for Telus there.

• 
  Jamie Billingham (@JamieBillingham) reported 44 minutes ago

  @TELUSsupport i’m trying to cancel an order and Telus expert chat refuses to pass on the request and is demanding a phone number. I cannot take a call right now. I do not want a call back. I want to cancel an order. Any hope of my not cancelling it, has disappeared.

• 
  604atom (@604atom) reported 45 minutes ago

  @TELUS My issue was fibally resolved after a month and multiple calls to multiple phone numbers your agents gave me. Way too much effort from your customer to simply add channels

• 
  J. Brown (@kingkuley) reported 45 minutes ago

  **** @TELUS they suck

• 
  LavaQ (@lavanaz) reported 45 minutes ago

  @JayGenXer I would never go back to Rogers or Telus Another reason, now.

• 
  World Citizen (@HannieOkello) reported 46 minutes ago

  @TELUSsupport @TELUS Why is your phone service so horrible in Findlay Creek suburb of #Ottawa? No networkS completely in some areas, at home Cellular service non-functional without wifi!!This is an ongoing problem for years now!!

• 
  🍁🇨🇦🍁Phil from New West🍁 🇨🇦🍁 (@Fildo_Baggins) reported 56 minutes ago

  @Durmo2010 @TELUSsupport Telus support is non existent. I had too many terrible experiences with their so called support.

• 
  Mark W (@marcus_wpg) reported 58 minutes ago

  @AlleyDalley @Rogers We don't have Telus home services available here, but it sounds like everything is choosing the best of the worst. Telus service went severely downhill when they sent customer service offshore and I understand others have done the same. Pricing is not intended to be competitive.

• 
  Sam Ganguly (@sg_sam_sg) reported 59 minutes ago

  We have had the worst experience with @TELUS After cancelling a Bconnect service, confirming by their reps that it is cancelled, we are still getting billed a year after. No matter who we call at Telus, they all ghost us! Absolutely the worst customer service @TELUSsupport

• 
  S Murray (@stureferee) reported 1 hour ago

  @TSN_Sports @TELUS what is wrong with tbe CFL broadcast Sound is crap