Telus Outage Report

Why is my Telus service not working?

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Telus Outage Chart 03/27/2023 06:15

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Telus compensate me for the outage?

The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  • Internet 53.33% Internet
  • Phone 18.60% Phone
  • Wi-fi 12.81% Wi-fi
  • TV 7.59% TV
  • Total Blackout 4.72% Total Blackout
  • E-mail 2.95% E-mail

Live Outage Map

The most recent Telus outage reports came from the following cities: Vancouver, Surrey, Edmonton, Calgary, Burnaby, Hope, Maple Ridge, Red Deer, Duncan, Saskatoon, Hamilton, Sherwood Park, Powell River, Leduc and Victoria.

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CanadaVancouver Internet
CanadaSurrey Internet
CanadaVancouver TV
CanadaEdmonton Internet
CanadaCalgary Internet
CanadaSurrey Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Telus Issues Reports

Latest outage, problems and issue reports in social media:
  • EricisFreezer EricisFreezer 🏴‍☠️ (@EricisFreezer) reported

    .@ShawInfo @Shawhelp Your internet is ******* dogshit and I will be switching to Telus very soon. Don't ask to help me nothing can be done to fix your garbage disconnecting bluecurve trash

  • TheGaryDavidson The Gary Davidson™ (@TheGaryDavidson) reported

    @stevep44 I made the claim Pierre never worked outside govt & one of his toadies pointed out he had both a paper route & spent 1 summer doing corporate collection calls for Telus. It must be how he got his millions & have nothing to do with all the back room deals he's made with oil & gas.

  • RockinBluesShow Brent Morrison (@RockinBluesShow) reported

    @TELUS WTF?? 3 sneaky / “silent” Voice Mails telling me I missed my Call Backs, but NOT ONE missed call!! Your customer “service” is TERRIBLE!!

  • confessionality Kasia Gawlak Cormier (@confessionality) reported

    @elmor_e I was like, my husband and I both work from home full time. We cannot be without service for 2 weeks. They shrugged again and said that was the best they could do. Telus came out and got us switched over in 36 hours. I'm also paying $60 less a month.

  • MitchDavy Mitch Davidson (@MitchDavy) reported

    @StangerCraig @Reid_Davidson @TELUS I live in southeast Airdrie, if I am working in my yard and not on wifi we cannot make phone calls. It’s not just a rural problem.

  • confessionality Kasia Gawlak Cormier (@confessionality) reported

    @elmor_e Yeah right now we despise Telus the least. I was a Shaw customer for over 20 years. Since moving to Forest Heights, we'd had on and off problems with Internet cutting out randomly.

  • StangerCraig Craig Stanger (@StangerCraig) reported

    @Reid_Davidson @TELUS Absolutely terrible. But why would cell company's care. Million of users in the major centres. 100k in the country.

  • ACBgal ACB (@ACBgal) reported

    @TELUSsupport can you tell me how contacting Telus about my home phone service, only discussing that ended up with me getting a confirmation email for ordering Optik TV. Wow!

  • DMitchellCTV Dave Mitchell (@DMitchellCTV) reported

    Hey @TELUSsupport @TELUS Goodbye, good riddance, and thx for doubling my bill w/ no warning. Hope you spend my $400 wisely. Very sneaky using an email you said was not active and never phoning. And I sure appreciate 95 mins on hold with your “loyalty” dept 🤬#telus #cancel

  • Hrbngr_of_btfl Gen_Grevious ∞ (@Hrbngr_of_btfl) reported

    You know, I wish I could load a single 30 second video but even on data my @Telus internet is still ****..

  • steeves11 Kevin Steeves (@steeves11) reported

    @Reid_Davidson @TELUS It’s getting worse again. My theory is they’re pushing the Telus Hub so much, they get priority service causing the phones to drop calls.

  • swingen_beavers Matt Micklich (@swingen_beavers) reported

    @Reid_Davidson @TELUS I can see a tower from the farm. 2 bars of service.

  • CharlesBullee Charles Bullee (@CharlesBullee) reported

    @Reid_Davidson @TELUS For what we pay for cell service would think it would be better.

  • JeffCallaway Jeff Callaway (@JeffCallaway) reported from Calgary, Alberta

    @TELUS @TELUSsupport Bye #telus 27 yrs as a customer. You have overcharged me 2 much for 2 long on multiple accnts. Your customer service wait times are well over an hour. & when I eventually get through you never fix the problem. Meaning more hour+ long waits. Hello #bell

  • Reid_Davidson Reid_Davidson (@Reid_Davidson) reported

    Can someone tell me what ******** is wrong with rural Alberta’s cellphone coverage. Dropped calls constantly. @TELUS

  • pyeinburnaby Grant Dawson (@pyeinburnaby) reported from Buckingham Heights, British Columbia

    @roguekiwi1 I feel your pain. It is now 3:45pm Saturday. I finally got through at 3pm today after starting at noon. They said the reboot of the system that they suspended in error would take 15minutes it has been 45 minutes and still nothing. 😡😡😡#telussucks #telus #terrible

  • ittybittybougie bougie (@ittybittybougie) reported

    @TELUS 5G network is a joke! 5G nothing!!!!

  • mamakts k t ☮️ (@mamakts) reported

    @TELUS Unable to DM but enjoy the $900 overage - and taking food from children you claim to support in your community. Our loyalty has moved to bell and starlink. Ridiculous that you guys have unlimited data for smart hubs and wouldn’t resolve.

  • Misscharlottesw Miss Charlotte (@Misscharlottesw) reported

    @TELUS Still awaiting a response to email or phone - nothing - worst company ever #telussucks

  • johntbullock John T. Bullock (@johntbullock) reported

    @TELUSsupport recently a door-2-door @TELUS rep signed my mom up for a contract, despite saying she wanted to think over. She then rec'd email confirming contract & install date. Called to cancel weeks ago & just rec'd a bill for $100s! Is this usual treatment for sr citizens?

  • Andrea_Mortgage Andrea Meynell (@Andrea_Mortgage) reported

    Telus Support is impossible to reach and login problems abound. Be careful when choosing this company.

  • calgarymisfit Pebbles 🇨🇦 (@calgarymisfit) reported

    Hey @TELUS @TELUSsupport my 2 year plan is up in April. Just got my bill and my monthly bill is up by a whopping 40%. What on earth? #Grift #AlbertaDisadvantage what kind of customer loyalty is that meant to be exactly? Shameful

  • TECHNOQUEENTSLA Techno Queen of Tesla (@TECHNOQUEENTSLA) reported

    @FringeAnalyst @ABDanielleSmith A big problem with healthcare is it's underfunded by design, because there's a huge amount of pressure on governments by the private sector to let them operate in Canada. Many American corporations, & Canadian companies like Loblaw & Telus are pushing for privatization.

  • Squijibo Hangtooth (@Squijibo) reported

    @MK_Works Public Mobile is cheap and uses the Telus network (perhaps the best network in Greater Vancouver) but at 3G/4G speed, depending on your plan. We're on their $15 or $25 month prepaid plans unless we spot a super deal with a faster service + data, but we're not holding our breath.

  • alexjames_82 alexjames (@alexjames_82) reported

    Issues experienced with @TELUS in Canada: - Some PVRd shows don't play at all (black screen) - PVRd shows cut off before ep is finished - Some PVRd shows get skipped - UI duplicates show episode list - On demand shows crash when resuming after pause This normal @TELUSsupport ?

  • cdnstudent Nick (@cdnstudent) reported

    was told they can't do anything about either error and just told me I can wait another 2 hours more for callback from wrong tier of help. I have never had this poor of service from Telus I'm in shock, Tempted to just tell them to uninstall it all.

  • pyeinburnaby Grant Dawson (@pyeinburnaby) reported from Buckingham Heights, British Columbia

    Waiting for #telus support to call me back. No internet. Any guesses on how long this will be? We are at 35minutes already

  • rhondamas74 rhony (@rhondamas74) reported

    @TELUS your Optik TV movie ‘service’ is a pile of dog ****.

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    That resiliency consultation is f*cked. 100% f*cked. Telus is going on about stuff in the secret side-consultation that the #CRTC *made out of scope* in this consultation and bringing stuff up that no one is even aware of because it's in a diff file This is bad. CC: @CanadaPIAC

  • Lissa2426 Lissa (@Lissa2426) reported

    @TELUS it’s now $14 a day for easy roam in the US, seriously what the heck is with these increased prices, it used to be $7!! This is ludicrous, I will definitely be shopping for a new carrier!! Not that you care but you’ve lost a customer!! 😡