Is Telus having an outage?
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
No problems detected at Telus
Telus problems in the last 24 hours
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments.
Most Reported Problems:
- Internet (58.52%)
- Phone (18.75%)
- TV (8.52%)
- Wi-fi (6.82%)
- E-mail (5.68%)
- Total Blackout (1.70%)
Telus Outage Map
The most recent outage reports and issues originated from Toronto, Vancouver, Airdrie, Edmonton, Prince George, Burnaby, Kelowna, Wyoming, Whitby, Saint John West, Richmond, Maple, Kamloops, Coquitlam, White Rock, Calgary, Edson, Saanichton, Cambridge, Lake Cowichan, Hamilton, Chilliwack, Grande Prairie, Lethbridge and Spruce Grove.
Telus CommentsTips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Telus Issues ReportsLatest outage, problems and issue reports in social media:
I am curious about Telus' hiring process and how they maintain good quality customer service.
@ClippersHockey @TELUS Absolutly support this. Everyone please wear pink in the rink tomorrow!!! Zero tolerance for bullying!!!
@tamir_i @fanCRTCProfling @taxbuster88 @kaplanmyrth Telus in Alberta uses DHCP on its DSL for its own customers. This behaves the same as cable to survive disconnections since the IPs are leased to customer’s hardware for a long time (relative to sporadic outages).
@TELUSsupport extremely upset that when I called Telus to cancel my services I was cancelled within 15 seconds of the call. I am a customer of 12-13 years and the rep did not even bother to try and save my business! I am so glad I left
@freedomsupport Upon looking telus has crap plans. Very disappointing... I might just have to skip s10 and stick with freedom. I still hope you do better for preorders next time, in the in everyone is getting ear buds with theirs
@TELUS I had one of my clients call in to upgrade the internet from the current old slow plan which is something like 10 down and .5 up to the fastest possible option for the address which was 15 down and 5 up and that didn't go to well. The person on the other end was a idiot!
@Shrk1990 @Xbox @TELUS @XboxSupport @TELUSsupport @Roku Yep, hard reset fixes it. Thanks of the help.
@Shrk1990 @Xbox @TELUS @XboxSupport @TELUSsupport @Roku Cannot connect to your wireless network. unplug the power from the router... Nothing useful. I get that on the 2.4g and the 5g channels. I've done the router unplug, done the whole wizard.
@TELUS @TELUSsupport BIG shout out to one of your customer service representative"Mario L". He went an extra mile to help in for my service request. The system wasn't working. So he promised to call me back. Reached me over email when my phone wasn't working. Got things Done. 👍
And I'm still trying to get the credit hits removed when impersonators tried to open accounts at @Bell and @TELUS after 7 months! @equifaxcanada has been no help even when I purchased their $19.99/mo "protection" plan. There is no protection for #identityfraud victims in Canada
@Bell The Bell Canada offer on the new Galaxy S10 suck compared to Telus. The free preorder gift of wireless earbuds from Telus is far superior than a Smart thingy tracker. Bell, come on, your making it very HARD to remain a customer.
@Tlangester I assume you're on month to month. Just call Telus out on this here, they're just trying to see if they can get people to bite. If they dont backtrack say/do a CRTC complaint. They don't like that lol
@Tlangester @TELUS Social media shame them! I had issues with them last year and talking to them in person did nothing. So I took to social media... they fixed it for me after that. FIGHT IT.
@Tlangester This is such bullshit... Maybe we should all write a letter saying we’re gonna pay 20 less a month effective March. Like really..wtf..**** off telus.
@Tlangester @TELUS Considering what people pay in like Mexico or Dominican for example- damn rights it’s a rip off but here - we are basically held ransom
@Tlangester @TELUS **** we pay Sasktel for@similarnplan $85/month
Oil City Dynasty
@Tlangester @TELUS @telus is absolutely the worst company I deal with on a regular basis. I hate you @TELUS, you hear me!!
Dr. Matt Henschke
+1. It's interesting being on the entrepreneur side of these "innovation grants". They sound good in theory but there are massive barriers to finding adequate funding for solutions in the health tech space. Doesn't help when the main competitors are #Telus + #Loblaws.
@TELUSsupport @TELUS I’m on hold with support, this is my second time waiting an hour to talk to them in a week. Live chat is just a bot.
Frustrated w/ @TELUS right now. I’m transferring my cell to a new account & the 1st store I visited confirmed I could get the 5+5 data plan but I couldn’t set up the account due to an issue and needed a 2nd ID to finish the setup. When I got my ID the 2nd store wouldn’t honour it
I'm sorry Telus man who called me you were very nice and just doing your job I didn't mean to hang up on you this will haunt me
@Apple Telus is crap. Data is sporadic and unreliable. Then again, that could also be a piece of sh*t that worked for Telus to know how to screw with Telus users. I welcome you to find him and f*ck him up. He turned me off Apple and Telus.
ᴍᴀʀᴋ sᴘᴇᴀʀ 🇨🇦
@cannabianski @brosinco @Xplornet @TELUS Actually I just got off Xplornet once and for all as rural gigabit fibre is finally available here. When I called to cancel Xlpornet, they asked if I had tried the fibre service and if I liked it. They suggested I keep my slow/expensive Xplornet account active just in case. 😂
Jilly bean ♧☆
@dontaatme @TELUS Woooow.....my mom told me not to go with Telus because she had the same issue when she bought me my first cell phone through them and the plan was around $80 and when she got her first bill it was almost $400 and they told her it was all the calling & texting I was doing...
from Kelowna, British Columbia
I just had the nicest exchange ever with a @TELUS CSR. I was calling to have my service restored, because I had it temporarily suspended when I had to leave town due to my mother dying. 1/2
@thatbarberdave I have Shaw horror stories as well. So bad. Like, really, really bad. Currently trying to have Telus installed, but a pinched fiber optic line under our driveway means they have to dig up our driveway to install. ****.
They steal oodles of money with the same technology as freedom or telus except better satellites #Tyranny you pay$ to win the game you pay$ to win the game, that's why you take the damn field.
The Bell Canada offer on the new Galaxy S10 suck compared to Telus. The free preorder gift of wireless earbuds from Telus is far superior than a Smart thingy tracker. Bell, come on, your making it very HARD to remain a customer. @BellCentre
Apparently an installer was supposed to come yesterday but didn't, nor did they call. Terrible #CustomerService @TELUS @TELUSsupport More hold time while you look into it
@Yankoster @TELUS @MobileSyrup @cbcmarketplace Ugh! Indeed, We have the rights to buy outright. I will not accept two years contract because of📱. We need to file a complaint at #CRTC that Telus and others start to abuse their position and demanding lock in two years contracts. We have rights to negotiate lower monthly rate!
@Shawhelp #shaw #shawhelp internet and phone down for 18+ hours. 3rd outage in a week. No updates on shaw website. Phoned shaw and told that i should check back tonight! I work from home and jammed with projects. After 22 years, time to switch to #telus
from Whitby, Ontario
@BaronDestructo @Bell @koodo @Fidomobile @TELUS @PublicMobile I'm with Public Mobile. No problems at all.
from Saint John West, New Brunswick/Nouveau-Brunswick
There’s also agreement on a Telus issue covering Dennis Oland’s phone communications and another agreement on the issue of cell phone tower neighbours.
@BaronDestructo @Bell @koodo @Fidomobile @TELUS @PublicMobile I switched from Virgin to @Telus because of cost. I wanted no data and a cheap plan. So far no problems with telus.
The Telus fibre folks are too busy to call people who might want to become customers. This is the worst experience I've had with a large corporation in a long time. I'm considering going to Rogers or Bell for phone service due to the terrible service from Telus.
@TynerTyne90 @TELUSNews @TELUS No even more to cry about down in that ********. Phone planes least of your worries there.
@BaronDestructo @CurtTalksTV @koodo @TELUS @PublicMobile I'm with Koodo and find them fairly good. I'm in Calgary but have had no issues when in Ontario or anywhere else in Alberta. They are owned by Telus.
@BaronDestructo @Bell @koodo @Fidomobile @TELUS @PublicMobile I have kodoo and have had no problems.
Art of Henry Fong
@BaronDestructo @Bell @koodo @Fidomobile @TELUS @PublicMobile Fido is not to bad...
@TELUS @TELUSsupport let’s talk. I didn’t spend over an hour on the phone trying to get a promo with y’all for y’all to increase my bill by $10 a year later. I left @Bell_Support for their poor customer service and I’ll leave y’all. Y’all ain’t getting this $10.
@CJW_101 @realdealhom10 Never used Telus. I just hate their cold sales. Had to complain on various occasions so they stopped calling and visiting. On the plus side, I live in the Fort too and have had great internet performance from Shaw.
Never thought I'd be disappointed in @TELUS @TELUSsupport @TELUSBusiness So upset that you don't seem to care much about wanting to keep another one of your loyal customers of 15+ years, anymore. #woe #Telus
@BaronDestructo @koodo @TELUS @PublicMobile Virgin is owned by Bell (they just license the brand name), so you'll probably want to avoid them too. Fido and Chatr are owned by Rogers, and Public and Koodo are part of Telus. I've been with Telus/Koodo since the early ClearNet days and I've always had great service.
After nearly 10 years of being with @TELUS and even getting some friends on the service I finally cancelled and went with @Videotron24_7’s new Fizz network for the 20GB of data for the same cost! I’m excited!
@BaronDestructo @Bell @koodo @Fidomobile @TELUS @PublicMobile Had zero issues with Virgin. Their roam like home was weak for awhile but i use US sim these days so non-issue
@CJW_101 Most agree, Telus sucks. It's just a pain to change everything over
Hey @Shawhelp thanks for all your help. Customer service rep basically told me I have been getting ripped off $15 a month for the last two years. And the best you can do is a 3 month credit for $45.00. Unfortunately can’t stay a loyal customer with that service. Hello @Telus
@Shawhelp Just poking fun. It was a legitimate search for the outage site and this was the first add. We are switching to Telus in a few months when our contract is up. Thanks for the support though.
@gaucoin13 @TELUS We’re getting the same issue. Our tv stops anytime someone try’s to stream something on their laptop. Brutal. @TELUSsupport
@TELUSsupport so yeah ...volume up and down on the telus remote DOES NOT WORK I can however mute the tv/audio with the telus remote.... THE TELUS remote mutes my sound system but does NOT adjust the volume any other way this worked before i moved ... so yeah #NOTCOOL
@TELUS has the worse customer service ever , lol
✵ Gabz ✵
Another Shaw internet outage 🙄🙄🙄🙄🙄🙄🙄🙄 I miss TELUS 😩😔😔😔
Samsung Galaxy S10 presales start and the @TELUS site goes down
@TELUSsupport Hi Telus is there anyway I can improve my Bandwidth it seem's it doesn't want to stay steady and goes up and down a lot
@sheldologist No it's not. It's been updated. The Telus guy said it was the most up to date equipment. The problem is you cant trust those guys cause us every day people dont know any different
@realdealhom10 Telus wifi sucks at my house to lately
So #telus decided since I have been a customer for so many years they would increase my fees and take away call display. I am so disappointed I am looking at other carriers for the first time ever. #whathappenedtoservice #somuchforloyalty
Telus wifi is so bad in my house latey, I cant even look up what Shaw offers its customers. Brutal
@christinedobby @jdtabish My company sells security systems in Alberta ... Telus is ‘dumping’ systems at $18.00 a month (Telus and Bell bought Alarmforce) and subsidizing it with HIGH MARGIN internet service !! No one can compete with these prices !! #crtc #DirectSecurGrp
Jake Andrew Giddes
@globalnews Every 6 weeks I would get a call from Telus trying to upgrade my plan or get me to add a second phone. I finally told them - after ensuring the call was being recorded - that the next time they call I'd cancel my plan with them and go elsewhere. It took that to stop them. 😡