Telus Outage Report
Why is my Telus service not working?
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
-
Internet (49%)
-
Phone (27%)
-
Wi-fi (9%)
-
TV (6%)
-
Total Blackout (5%)
-
E-mail (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Richmond, Maple Ridge, Montmagny, Grande Prairie, Surrey, Sechelt, Vancouver, Edmonton, Winnipeg, Langley, Burnaby, Bassano, Abbotsford, Dawson Creek and Calgary.
| City | Problem Type | Report Time |
|---|---|---|
 Richmond |
Phone | |
| Maple Ridge |
Phone | |
| Montmagny |
||
| Grande Prairie |
Internet | |
| Surrey |
Internet | |
| Surrey |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
-
dan |
(@dandoozled) reported
@TheRealElaschuk @kim_siever @dstiddypop43 I can do 20 gigs for $60 for you, fyi. Same network coverage as Telus and better customer service.
-
Brent Faulkner
(@thesteephill) reported
@TELUSsupport It’s 17:25 in BC, and I am trying to talk to a rep by calling *611, but being told it’s closed? Telus support website says open until 19:00…
-
Tanis Mabon
(@MabonTanis) reported
@TELUS @SamsungMobile when is my phone getting fixed today marks one week without any service no follow up from Telus being told 2 days for parts from Samsung has now turned into 7 days. 4 month old phone should be working. Looks like a return is happening and telus will lose me
-
PB
(@PB69096513) reported
@TELUSsupport @TELUS I was@told by your loyalty department that I won’t be charged for a tech visit but they still end up charging me $150 and no one answers the call. Ridiculous service. It was a faulty modem and I am paying
-
outdoorvoice 👩💻
(@outdoorvoice1) reported
For Kevin to call 📞 yah - It’s now past 13 hours. Being told I can’t have service until late October doesn’t work!!! #telus is the worst!
-
clear n present
(@KarFulch) reported
Wow - Telus Home Security call takes an hour or more just to talk with someone to troubleshoot an issue… been waiting and still nobody has answered. @TELUSsupport how can you justify this?
-
Jordan J Stuffco
(@jstuffcocrimlaw) reported
@petersankoff You forgot to tag them, @TELUS horrible service. Worst cell service I’ve ever had. Bullying customer service. And they use corrupt authoritarian spyware Huawei tech. Worst corp currently active in Canada. @TELUS breach of contract #yourefired and 你們是最低的標準
-
Emma Lazarus
(@EmmaLazarus9) reported
@JimSenko Crushed that @telus became shady enough to Bait&Switch working families with door to door sales. Agreed to a great price on setup only to be told at bill time deals start 3 months later? Paying for service while SIM cards are in the mail? #feelingscammed @cbcgopublic
-
figuec
(@FigueContre) reported
@koodo @TELUS I bought a phone that was supposed to arrive on Thursday as a gift. It is Saturday and I still do not have the phone in my possession. NO ONE is answering the phone, it's just an answering machine. How is it possible that they can have this bad service?
-
Pat Guist she/her 🇨🇦
(@guist_pat) reported
Kudos to Mark @TELUSsupport for internet problems. Best customer service experience I’ve had with Telus 🫶
-
Jonavin
(@Jonavin) reported
The way @telus deals with ESIM is just bizarre and inefficient. I dare anyone in the world to give me of a worst example of ESIM handling.
-
Steve Elaschuk
(@TheRealElaschuk) reported
@kim_siever @dstiddypop43 I threatened to take my almost 5 year old phone and leave Telus if they didn’t give me a better deal and the best they would do for me was $65/month with about 6gb of data. We’re getting hosed so bad in this country. And they wanna charge me more for using my credit card?!?
-
Ultimate666💯🇨🇦 🇨🇮 🇺🇦
(@Ultimate666) reported
@dstiddypop43 I pay $15 per month to Telus, yes, prepaid, for unlimited texting. They provide for another $3, 5 minutes of talk. Apparently I am required to have the talk part whether I want it or not. They hate people like me because they cannot raise my cost, **** them
-
figuec
(@FigueContre) reported
@TELUS @koodo bad, bad.... the worst customer service... NO ONE contacts me to solve a problem. The phone number on their website is just a machine with an automated response. BAD SERVICE!!!!
-
Sean K Smith
(@SKSmith007) reported
@TELUS @TELUSsupport can you please explain to me with the way the world is today…wireless and streaming…why am I dropping so many calls and my TV continues to lose signal? #moretowers
-
Eduardo Mendoza Vargas
(@edumendozavar) reported
Never hire @TELUS , it's really the worst telephone company in Canada.@TELUSsupport
-
Benjamin Giesbrecht
(@rotorhead1234) reported
@FP_Champagne Your useless department has no intention of helping the consumer. We pay the highest cellular and data rates in the world for the lousiest service in the world. Drive from Prince George to YVR sometime. @TELUS network with high profits and lousy service. #cdnpoli
-
Grumpy John
(@grumpyjohnYEG) reported
@TheRealElaschuk @dstiddypop43 Start using smoke signals, or Morse code by banging pots together. Telus was charging me $100/month, and bell was charging my wife $90/month. The price came with no loss of service, just have to plan any trips to enable the roam packages.
-
amir ijaz
(@amir_ijaz) reported
@TELUSsupport some thing again on your mobile phone there is a chance that you can charge for some kind of subscription and there nothing @telus can do about. Idk its some kind of conspiracy or new scheme going on whomixh giving trouble to the consumers. Still no positive response telus .
-
MammaBee#13
(@13Mammabee) reported
@kathylandb2 @atrupar In Vancouver here… you can add MSNBC to Shaw/Telus package. $4/month.. it’s not in HD tho …..currently CNN vista $6!! About to cancel here !!
-
Terrence Paul
(@TerrencePaul5) reported
@NurseShark4 @rhtunstall That's exactly what they want you to say... enough times so they can jump back in a say, "we have a solution"... "telus privatization"
-
Peter Sankoff
(@petersankoff) reported
Never forget, TELUS is the worst. The absolute worst.
-
Ernie Iceman
(@Ernieiceman) reported
I am paying a trade to deal with Telus to solve an issue. It is utterly painful, pass me a tissue. From person to person we go, help will we find will we find, nobody knows. What are certain off is this will cost me. Will I actually get problem solved, we will see.
-
e-****** anonymous
(@ur_e_girlfriend) reported
Crazy how accidentally missing one cell phone plan payment(by 8 days bc my grandma died right before it so forgot)can drop your credit score by 100 points lmfao I’m going to kms I always tried so hard to keep my credit perfect lmao wtf 😭😭 I hate Telus now😭😭
-
Elisabeth Hazell
(@dharmabrat) reported
@MrsSteak @drclairetaylor I absolutely hate to promote TELUS Health, because I don’t like anything they stand for. But I have noticed that you can choose your doctor, and when I choose women of colour I get significantly better responses. They actually hear what I’m saying and have useful help.
-
♫ ❤️☺SK_Love 💙🇨🇦
(@17_danyell) reported
Anyone having issues with Bell/Virginia or telus cell service. "Emergency Calls Only" its says. #bellmobile #virginmobile
-
Bring On Summer!
(@ForMyBro37) reported
@TELUS Telus has the worst customer service. Completely outsourced out of the country and they pass you around for a simple bull issue
-
outdoorvoice 👩💻
(@outdoorvoice1) reported
Dear @TELUS @TELUSsupport I must say this is perhaps one of the most epic customer fails. I mean we all know how horrible “cable” and “telco’s” are - sh*t I also have “Xfinity” in the states- but congratulations 🍾 you won!
-
Frank Dutch 🍁🇳🇱🇯🇵🇺🇲🇹🇼
(@dutch_franklin) reported
@ItsDeanBlundell @Bell Bell/Rogers/Telus they are all the same. Horrendous customer service. Enjoy our content. Otherwise 🖕FU if you want to cancel or get a refund. Enjoy the hours of wasted time on hold.
-
Barb Phillips
(@BarbPhillips11) reported
@kim_siever Actually the LG appliance repairman said that it is doubtful we will get 10 years out of this new dishwasher. Similarly, the Telus technican who recently had to visit us, said to try to keep our current 15 year old TV as the new thin , flat screens have poor longevity.