Telus Outage Report
Why is my Telus service not working?
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
February 05: Problems at Telus
Telus is having issues since 08:20 PM EST. Are you also affected? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (48%)
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Phone (27%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Cambridge, Vancouver, Montmagny, Lloydminster, Mississauga, Edmonton, Langley, Calgary, North Vancouver, Nanaimo, Selkirk, Surrey, Prince George, Chilliwack and Red Deer.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge |
Phone | |
| Vancouver |
Internet | |
| Montmagny |
Internet | |
| Lloydminster |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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John MD
(@John1MD) reported
@trentjohnsen 4...corporatized “health service” provider is ramping up costs as a profit market initiative. Further, the more Telus does this, or other similar agencies, the less is available for common people to actually see their family doctors. With a fixed cap, and unregulated...5
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taylor
(@TaylorM00ney) reported
Telus literally has the worst service coverage EVER, there’s no way I would be with them if they didn’t offer a discount through my work lol. It takes me 5 mins to send a tweet, a full day to send a picture to my friends, wont load anything on “LTE” & I always have no service 😐
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Luisa “Wear A Mask” D. 🇨🇦🇬🇧🇮🇹
(@luisaloveslife) reported
Never pay charges to your @TELUS bill that you didn't agree to. Our bill this month was $200+ than our usual bill w/ charges I didn't agree to. Within 20 minutes on the phone the charges were reversed. I feel bad for everyone who pays because they don't think they have a choice.
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Right of Revolution
(@revolutionvote) reported
@JT_Fisherman @TELUS That was my deal too, I buy phones outright so I have had the same plans since 2016. They were never supposed to increase.
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Deborah Waldron
(@studio419) reported
Senior disappointed in the $5. increase service charge on Telus bill during Pandemic. CRTC, please control telecom companies.
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Jon Jennings
(@JonJennings) reported
@vancitysportswx @j_mcelroy Woodlands Station. Fell through when original development plan for Victoria Hill didn't go anywhere. Was suggested to Onni when they took over VH but they weren't prepared to help fund it. Similarly Boundary Station that would have happened if Telus had helped with funding.
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Armed and Adorable FLFO
(@JT_Fisherman) reported
@revolutionvote @TELUS Plus they never increase the rate of my package. I even watch for deals to get better packages when they have them. Rn I'm $55 unlimited plus 8gb data before tax.
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Cal Gore
(@CalGorettv) reported
@Deadlyslob Shot in the dark, I was having similar issues with my ISP (Telus - Fiber) where I had massive packet loss and info not loading etc. Called them, no issue on their end or with their gear. Then my MoBo died. Replaced the MoBo now it all works no prob. So Hardware issue maybe?
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MJ 🇬🇧🇨🇦🇺🇸 Media Bias goes both ways.
(@MJ_StormBorn) reported
@montrealaise2 @TELUS Apparently Fox make the bulk of their money from being in cable packages, and as advertisers are fleeing, this could really kick them when they’re down. And they would have to stay down. 💪🙏
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Avni Gajiwala
(@avnigaji) reported
Yo @TELUS how do you guys stay in Business, your business service is downright outrageous to deal with.
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Jen & Tonic
(@SheerJenius) reported
A five minute call to Shaw and I will be saving $200/month on 2 phones. Thanks for that $5 increase, Telus! You’ve lost 27-year mobility customers. (For those of you not in Canada, cell rates here are STUPID)
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Up here
(@gonorth60) reported
@MelanieScrofano You want a telus login or what? Lol
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cindershadow
(@cindershad0w) reported
@Michael25991355 @Shawhelp ha, if you only knew, I think part of the issue is that telus placed new lines in the area and messed around with the stuff here Also I will never go back to telus, They burnt that bridge with me
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AaronTheBarbarian
(@LittleStSebas) reported
@firetheucp @emgfind @TELUS They both charge entirely too much for their piss poor performance?
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Barbara Ashley Phillips
(@chickadeeoncall) reported
@Kub64 It works great when my flaky Wi-Fi is engaged. Don’t know what’s happened to TELUS. Keep getting more service and connectivity just keeps going downhill. #TELUS thanks for the clip.
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Jen & Tonic
(@SheerJenius) reported
Telus Mobility: Take our 20min survey on customer satisfaction! Me: Your customer svc sucks and your rates are outrageous TM: Thanks for your opinion! We hear you! 2 days later: Your plan is increasing by $5/mth Me: Thank you for convincing me to switch carriers
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Tim Rulez
(@TimNorthVan) reported
@revolutionvote @TELUS Like any successful oligopoly, it's gotten to the point where there really are no good choices. - a former Clearnet & Fido customer ...
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iLive2Eat
(@iLive_2_Eat) reported
Need some feedback on @FreedomMobile coverage in #BC - looking to port over my 3 lines from @TELUS. Any current or former customer testimonials? #cellular
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Right of Revolution
(@revolutionvote) reported
@m_f_kennedy @TELUS The reviews on shaw are terrible, coverage wise.
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KD
(@juvengroovin) reported
@TELUSsupport Hello, I'm moving at the end of this month into a brand new building, was told internet was free for 1st year. What's the best way for me to schedule internet installation and options? Currently I'm only a Telus Mobility customer. Thanks!
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Rhonda Ness
(@rnessie) reported
PS Telus Babylon is an overpriced, useless and potentially dangerous service, undermining primary care and best practices. This should have never been funded with public health money. Axe it.
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Chris Loewen
(@Ow_My_Back_) reported
I could tell you a few things about Telus. All of them have nothing to do with this and all of them are subjective. So non-sequitur does not apply but does show consistent issues popping up in the details, as in the same errors made over and over and over again.
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Ken-nedy
(@m_f_kennedy) reported
@revolutionvote @TELUS Bell did the same thing to me recently. Shaw is pushing their mobile lately, but their prices are fairly similar after the honeymoon phase where they give you huge discounts. We need more competition in the wireless market to make the prices come down.
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Jill Marcil
(@jillmarcil) reported
@TELUS @TELUSsupport my email disappeared 3 days ago, without warning, and it has yet to be recovered. Brutal customer service yet again
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LurkyLurker
(@broken_monkey) reported
@TELUSsupport my Optik service in T6E2E2 has been down since ~12-1AM. Chat support said it’s a problem in the area & being worked on, but 17 hours in Telus Service Status still says nothing. Is there an ETA on a resolution? (yes, I understand the ‘E’ is /estimated/)
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***** smolka
(@SmolkaWilly) reported
@DianeMariePosts I think AB and BC both had issues on the first day of online bookings and Telus had issues in Vancouver for phone appointments. On one hand this is good b/c people want the vaccine but it is frustrating when you’re waiting a long time. It’s not my turn yet.
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Todd Talbot
(@toddtalbot07) reported
How does @TELUS @TELUSsupport NOT offer outbound caller ID with their mobile service? This seems like such a standard feature that other carriers offer...This is a bad problem...
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Robert Razavi
(@RobertRazavi) reported
@TELUSsupport FINALLY! Got a call from someone at Telus - I was in a meeting so missed it. Their number is blocked, did not leave call back #, did not email. Not trying hard are they? Can we go back to when it was ADT by ADT? 'Cause ADT by Telus is very efficient at #CustomerService #fail
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Pete Clarke
(@peteclarke1971) reported
@TELUS now six months of trying to get a security system install. Hundreds of hours wasted, two long journeys for supposed installations when engineers simply didn’t show up. No explanations. No apologies. A level of stress caused you couldn’t possibly imagine. Help me!!!?
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Brad Veinot
(@VanCityVeinot) reported
You know you’re with the worst ISP when you give up trying to play @Xbox online on a Friday night. Seriously, **** YOU @TELUS