Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (55%)
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Phone (22%)
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Wi-fi (11%)
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TV (5%)
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E-mail (4%)
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Total Blackout (3%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Sylvan Lake, Halifax, Abbotsford, Edmonton, Lethbridge, Maple, North Vancouver, Grande Prairie, Port Alberni, Calgary, Vegreville, Woodstock, Toronto, Montréal and Vancouver.
| City | Problem Type | Report Time |
|---|---|---|
 Sylvan Lake |
Internet | |
| Halifax |
Phone | |
| Abbotsford |
TV | |
| Edmonton |
Phone | |
| Edmonton |
Internet | |
| Lethbridge |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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gb🇨🇦
(@love_Aquarius13) reported
@FrankCaputoKTC It isn’t just Barriere - we are 30 k north of Kamloops at Vinsulla & the service is expensive & totally unreliable. Everyone in the North Thompson needs to start phoning Telus & complain. We are expected to do so much online & the service does not meet demand.
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James P
(@jamesp750) reported
Hello @TELUS why do your telemarketers call in the middle of the day to disturb me, only to hang up on me when they find out there are no services to sell me? This happens with Shaw. Yesterday, 4 people called me about the same thing and all 4 hung up on me when I wouldn’t bite
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...
(@tempehlover) reported
@ToulasTake Isn't the point to decimate public healthcare and eventually have only private? Most people I know use TELUS Telehealth now and can't even dream of having a Dr. The worst thing about QC IMO is the abysmal healthcare.
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Reform_The_LTB
(@AppleDoomsday) reported
@MLInstitute @irenesberkowitz "Those who support #C11 may not understand new media." Rogers, Bell, Telus fully understand 'new media', which is why they want to do anything to logjam/**** it up. #CRTC is simply catering to this **** and as usual: Making a mockery of the Charter section 2(b).
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itsallaboutheoptions
(@aboutheoptions) reported
$TU Telus (TU) announced the investment of $23 billion in network infrastructure, operations, and spectrum across Ontario over the next four years and has committed to investing $70 billion overall across Canada by 2026
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Damion
(@Damion80630530) reported
I live in southern communist Ontario where you now have to show photo I.D to enter a #Telus store to buy a new phone charger. This to me is a serious privacy issue. After on the phone with them for an hour, this is a province wide thing. Time to cancel my Telus after 15-20 yrs
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Eaton Hamilton
(@eatonhamilton) reported
@bcndp Not in the way the #BCNDP thinks it is. The federal govt needs to enact emergency legislation to take over pandemic management, and not to give BC more money until they run edu programs on airborne covid and mpx, cancel Telus, pay nurses and docs, fix school filtration etc.
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Mike
(@fvkasm2x) reported
If I ever get through to a human @TELUSsupport I can't wait to cancel my @TELUS account. You haven't sent me my hardware for 2 months. You disconnected me yesterday while I was with an agent. I was #1 in the queue and then randomly bumped to 10, then as #8, bumped to 15.
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Erhan Atesoglu
(@pcmwave) reported
I'm pretty sure @telus doesn't actually invest money in any province, let alone Ontario. They sit around doing nothing until someone else foots the bill, usually the government or worst the customer. Same strategy elsewhere, just surprised a CEO would talk such gibberish.
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KushKrop
(@KushKrop) reported
@TELUS F**k your masks i will never support your company for playin the covid theater, and Twitter I don't care what people or tweeters don't like because I'm not here to please people I'm here to say it how it is if they don't like it don't use social media end of story
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The Real DROHUNG
(@DROHUNG) reported
@TELUS is there internet connection problems going on in the Quesnel BC area
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Brian Boyle Quon
(@604BBQ) reported
Unfortunate service, yet again, trying to deal with @TELUSsupport. Forever on hold, zero actual ability to speak with a human anymore… their rates always seem to go up while the service levels continue to go down. #TelusDoesntCare #Telus #poorcustomerservice
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Steve P
(@starchoice) reported
@TELUSsupport Wow, not getting much help from #TELUS. My bill has been incorrect for two months in a row. Spoke with a manager both times. Was promised a lower bill both times for a renewed contract but instead getting a bill almost double what was promised.
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༼ ༎ຶ ෴ ༎ຶ༽
(@kenna88) reported
@TELUS why do i pay $130 a month to have the worst service throughout the lower mainland
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M I Mubarak Sadhar
(@Mubarak_sadhad) reported
from
Edmonton, Alberta
@TELUS @TELUSsupport horrible pathetic customer service at your branch and on the phone. I want to cancel your stupid service but that too is so hard
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Dwight Dawn
(@ddawn14738) reported
@AlleyDalley @TELUS Over the years Allison I've had the same issue, and then I wait till the next day and it works. I put it to bad with WiFi lol
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GreaterLegion
(@GreaterLegion) reported
I should add #shaw was on time, no screw ups ahead of time, took 30 minutes to get it working. #telus disconnected us two weeks too soon and had to reconnect the old address, arrived on time for install that took over two hours, had fibre problems but fixed, only wifi & TV.
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T1K16OD
(@rEALLYbADiTCH) reported
@TheV_eh @TELUS @TELUSsupport Damn that just dumb of them!
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Dr. Pennsylvania Adams
(@DrPeoplekind) reported
@rocky_juneau I'm so glad I'm away from Telus. They pushed that **** on us weekly. I knew days like this were coming.
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Alberta Pitbull
(@AlbertaPitbull) reported
@TELUS You are delivering via Babylon? Is the service fully compliant with Canadian and international privacy laws? CONSUMER WARNING: Sometimes convenience is NOT worth the price. Pregnancy related visits, for example … #thinkitthrough
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Alison
(@Alison45216540) reported
@TELUSsupport I have been on hold a total of 4 hours today. I have been passed to 5 different departments. And still trying to find someone to do their job. My Telus Hub has not been working at full speed for about 3weeks. I work from home. Done unplugging,still not working
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MySecond Act🇨🇦 🐾🐾🌻
(@ActMysecond) reported
@TELUS what’s an acceptable wait time for an agent to answer a customer service call???
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jon_a_ross
(@jon_a_ross) reported
@TELUS My elderly parents get at least one and sometimes over a dozen #scamcalls to their landline a day. Can you create a star-number system to report fraud calls after they are intercepted? I want this harassment to end but I need a simple solution with some help for you.
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Daniel Couillard
(@DanielCouillar6) reported
@ti_arsenault Telus to **** off !!!!
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Abid Himani
(@AbidHimani) reported
@TELUSsupport i have just been scammed by telus .. i never opted in for a plan an unknown agent left a note that i called in to make changes to plan .. DO NOT CHEAT PEOPLE .. I AM REALLY UPSET AND DISAPPOINTED WITH TELUS. I wish I never had done any business with you.
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Cheryl Hammer
(@dragonpainter1) reported
@TELUSsupport has terrible customer service. Automated system keeps returning an error and customer service is "closed" or you sit on hold for hours. My service has been interrupted, without notice, despite paying account. Telus is the biggest rip off yet. #badcustomerservice
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PSBlaw
(@BregmanPs) reported
@CBCQueensPark Read the fine print on new Tele health services backed by for-profit companies like Telus. They offer limited services, it is not family practice. People who need additional services offered by fam. practice will end up in emerg. Making it easy to see a Dr for a cold won't help
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Brian Boyle Quon
(@604BBQ) reported
@TELUSsupport Why? Your agent already told me on the phone there’s NO way for her to reach a supervisor - never heard of not being able to reach your own supervisor before - but she submitted a ticket and hopefully someone will call me back in a few days she said 🙄 #Telus #TelusDoesntCare
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Artful Codger
(@mon_bicyclette) reported
Twice this morning my texts disappeared about the Telus issues just as I was finishing typing. .
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Brian Boyle Quon
(@604BBQ) reported
Why? Your agent already told me on the phone there’s no way for her to reach a supervisor - never heard of not being able to reach your own supervisor before - but she submitted a ticket and hopefully someone will call me back in a few days she said 🙄 #Telus #TelusDoesntCare