Telus Outage Report
Why is my Telus service not working?
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (48%)
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Phone (27%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Surrey, Calgary, Vancouver, Edmonton, Montréal, Toronto, Chilliwack, Montmagny, Hanna, Peace River, Cambridge, Lloydminster, Mississauga, Langley and North Vancouver.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey |
Internet | |
| Calgary |
Phone | |
| Calgary |
Internet | |
| Vancouver |
Wi-fi | |
| Edmonton |
Internet | |
| Montréal |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Kukpi7Hawk
(@Hawkvancouver) reported
@tamarataggart Mental illness is a serious issue. Ironic it’s @bells Let’s Talk Thursday. Telus rocks
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The Scylla Sequence
(@ScyllaSequence) reported
HIGHLY advise avoiding @TELUS @TELUSsupport - charges on our account and they cannot tell me what the charges are for and their support rep tells me that I should just cancel my credit card.
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Scott Thong
(@scott_thong) reported
@TELUS please spend some money on customers service, call you 4 times the last week and still hasn't got my issues resolve.
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regula749
(@dantermh) reported
**** you telus
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Human 3500
(@human3500) reported
@auxonic @TELUS Canada's best network. And it had better be at it's twice what I pay. Mine you, I hate phone calls and I'm home all the time so I rarely use data.
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Darien Monck
(@darienm2) reported
@johnsonave LOL I only ever had one issue and it was when Telus had a legit outage! I honestly have more issues by university area if anything!
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regula749
(@dantermh) reported
**** you Telus
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Michael
(@HardBackStrider) reported
@TELUSsupport I have a serious concern about Telus’s mobile sales practices & being billed for time I had zero access to the Telus network. As a new customer I feel like Telus is screwing me
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Tony Geheran
(@Tonygeheran) reported
@tamarataggart Tamara, everything you have done with TELUS has received great feedback and is helping people. As the troll feels it is unnecessary to explain her bullying, we can all choose to ignore her. We don’t support bullies.
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Mike Christie
(@SAVERUGGLES604) reported
@TELUS you are by far the most inconsistent provider for services... internet goes down every day, tv signal doesn't work.. Just the worst... from a 10yr customer .... the worst
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Heather Turner Hamel
(@HamelHeather) reported
Hi @Bell_Support. I am on the 3rd day of no cell service. I have a ticket number. Was given an estimate of 5-7 business days. Not just me, but neighbours using Bell, Telus and Virgin. How can you leave people without service for that long? This is unacceptable!
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Steve
(@tewha) reported
I’m like 30pts away from a free AppleTv from @TELUS and I kind of can’t wait since both the Android software built into my TV and the software in the Telus box are ****.
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Kyle
(@kylemurp13) reported
@micaelakimchi @TELUS @ShawInfo help a person out?
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Carmela Ferro
(@carmelapharaoh) reported
@Patrick_ORourke I was going to do the exact opposite. @TELUS is stupid expensive.
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cm
(@Crackmacs) reported
from
Calgary, Alberta
@Patrick_ORourke @carmelapharaoh @TELUS I was of the same opinion...until i need tech support. And now im with virgin, with higher data, a lower bill, and actual people to talk to.
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Patrick O'Rourke
(@Patrick_ORourke) reported
@Crackmacs @carmelapharaoh @TELUS Yup, I never need to contact customer service though so I don't care.
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Ryan - Wash your hands and order delivery
(@ohryan) reported
@levisan @TELUS "cloudcheck" the name of a service offered assia-inc. oddly the domain name has a private whois. the domain redirects to an AWS loadbalancer. strange. Were you able to examine the request?
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Oren Braude
(@OrenBraude) reported
@TELUSBusiness Telus set up 4 wrong (potentially fake) numbers on my account. I need someone to contact me asap. Customer service is saying up to 48 hrs for a callback. It looks like your reps are scamming people.
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Ange
(@Ange16843253) reported
Evidently, I am paying #telus for a service that cannot be troubleshooted, nor can I reach any assistance.
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Leonardo Greed
(@leonardogreed) reported
Once again, trying to play online or watch classes during the pandemic is a pain in the ***, thanks to @TELUS @TELUSsupport with their unstable connection for almost 2 weeks.
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raven 🕊
(@rarestheaven) reported
Ugh. Now we have to wait another week for wifi because our landlord left out that we needed to let him know when the Telus person was gonna show up so he could unlock the electrical room door. Woke up at the *** crack of dawn to set this **** up, for nothing.
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Sumesh
(@sumeshg) reported
from
Mississauga, Ontario
So Trader Joe is going to ruin the family legacy? Are you sure he’s not a Telus spy? Once a Raider always a Raider. He is not family, his loyalties are to the competition. The state of affairs under his “leadership” should make that obvious. Unless you are an idiot and blind. Ed.
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Beth Allan
(@adolwyn) reported
@JennaNicholAT @Crackmacs I was going to recommend Shaw, but I see you’re looking to move away from them. In my neighbourhood (beltline), Shaw has been FAR superior to Telus. I once tried to get TekSavvy and it was a disaster too, so... I can’t be of much help. 😬
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cindy hill
(@Chill520) reported
@TD_Canada Thanks for the reply. I *really* wish you guys had better hold music (ugh same 8 bars of smooth sax jazz for 105 minutes is driving me crazy) OR call back service - like Telus or Shaw have.
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Mitchell’s burner
(@realmitchburner) reported
Just used LTE for 3 hours **** Telus!”
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regula749
(@dantermh) reported
**** you telus **** you Telus **** you telus
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Carmela Ferro
(@carmelapharaoh) reported
@Crackmacs @Patrick_ORourke @TELUS Yeah I’ve had really blood boiling experiences with Koodo and Telus customer service after trying to cancel my Mom and brothers phone after they died. So I might just look into Virgin.
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Brandon Crowe *Burner
(@BrandonCrowe97) reported
from
Pitt Meadows, British Columbia
@SamsungMobileCA @RogersHelps Pissed off fans are bad for business. Hey Rogers, remember a couple years ago when I left you? Then when I left Telus and came back 2 MOs ago? Hey Samsung, you ever heard of Huawei? Keep pissing off your Fan Edition base.......
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cm
(@Crackmacs) reported
from
Calgary, Alberta
@Patrick_ORourke @carmelapharaoh @TELUS Telus owns koodo, so koodo will always be cheaper of the two. I just switched away from koodo. Horrible customer service setup
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BrookieBoop
(@BoopBrookie) reported
@Shawhelp the problem was fixed. telus cut into the main road and cut off shaws cable while they were installing their fiberoptic. cut out my entire condominium properties cable. i was refunded 17 days worth of no cable/internet. thanks. 🙏🏻