Telus Outage Report
Why is my Telus service not working?
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (48%)
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Phone (27%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Milton, Toronto, Calgary, Grande Prairie, Vancouver, Montréal, Edmonton, Wetaskiwin, Maple Ridge, Nanaimo, Laval, Surrey, Montmagny, Langley and Victoria.
| City | Problem Type | Report Time |
|---|---|---|
 Milton |
Internet | |
| Toronto |
Phone | |
| Calgary |
Internet | |
| Toronto |
Phone | |
| Grande Prairie |
TV | |
| Toronto |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Scott M.
(@apukwa) reported
@SteveMtnman Dunno if it helps, but our "standby" rate for Telus (ie. no service used) is $35/month and our "standby" rate for Rogers is $8/month (per truck). Of course one still needs all the equipment to run them, but the monthly cost isn't prohibitive.
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dan
(@mintsource) reported
@DominikDiamond The Canadian telco market is one of the worst in the developed world.. Bell, Telus and Rogers are an oligopoly colluding on their plan costs keeping their costs virtually identical.. they need foreign competition but they always lobby to block it... sorry rant over :)
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rudy-k
(@roodee2) reported
@TELUSsupport @telus The website Tech Chat bot desperately needs an upgrade. Entering info 3 times and circling back to previous menus doesn't solve problems. We want to delete our internet account. #frasercanyon speeds are not speeds #unlimited really isn't, is it. #dobetter
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Flashana
(@Flashana_Tech) reported
@FidoSolutions Yup... Fido's service is out in Vancouver. I'm located in Collingwood, in the middle of east Vancouver. Service is dead as a doornail... as in zero bar of signal. Good thing I WFH with a Telus Optiks connection.
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Patty Friesen
(@FriesenPatty) reported
from
Richmond, British Columbia
@RogersHelps Please piggyback your service to Bell or Telus STAT!
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apriljoy
(@apriljoyc_) reported
Switching to Telus as soon as my phone term is done, @Rogers is **** :)
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LisLou
(@Shravaka_Lisa) reported
@LauraLMcNabb Thank you. I'm panicking with a huge work issue & most likely made an error. Sorry if I panicked others. I was texting my Roger's phone so that might be the issue with telus phone here...I'm a moron. Today is the worst. I'll take a deep breath, thx for the info.
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Robyn Haase 💕💕
(@robyn13783217) reported
@TELUSsupport Hey Telus remember when I said it was you not me well hey can we be friends again my phone on Fido and well this sucks I have to work calls 🙄
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Melinda Prieur
(@mmmprieur) reported
@RogersHelps Wtf?? I can't call nobody???? I'm telus why so long??? I've been trying to call family for hours now wtf?
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George Chow
(@ftgfop1) reported
@FidoSolutions Yup... Fido's service is out in Vancouver. I'm located in Collingwood, in the middle of east Vancouver. Service is dead as a doornail... as in zero bar of signal. Good thing I WFH with a Telus Optiks connection.
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Sam, the fasting potato 🥔
(@S_ammerz) reported
@outta_sightt I have Telus and the reception is crap and works through my Rogers internet.
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YG “Kwasi” Anunoby
(@BackToScrizzy) reported
At the end of the day Telus, Bell and Rogers are all scamming *** network providers who'll happily take your money
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cara
(@jeterfan28) reported
@DustinMorris13 @RogersHelps @TELUS I’ll trade in my phone for a newer phone if I can get a cheaper deal then what I have now. What do you say Telus wanna help some people out ?
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djb-photo
(@yah_but) reported
@RogersHelps Telus seems like a good switch now. Even where I live in Burnaby the Rogers network has a dead zone and I’m lucky to get even 1 bar. I cannot even make a call from some rooms in house.
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Brendon
(@systemlayers) reported
Telus has the worst customer service provider of all time. Their support: can't verify there's internet at our new office shop. I call our neighbor and verify they use Telus internet. "Sorry we will get back to you in 48 hours to let you know if we can install internet there"
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LisLou
(@Shravaka_Lisa) reported
@sanfranreed Sorry, I'm an idiot and totally panicking about a work issue. Telus is seeming okay. I made a mistake and sent a text from telus gadget but over to the phone that's not working. I need a stiff drink 🍸😩
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Neil Sandham
(@scienceg33k) reported
@BodyForWife @Rogers My student teacher is teaching full-time this week, so I tried booking through Pharmacy websites, but everything in the Calgary area is booked for the next two weeks. Guess I'll take my chances down at the Telus Convention Centre. I guess Gen Xers understand MATH!
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Dave Does Lawns
(@Dave_does_lawns) reported
@Rogers phones down with Rogers for 12 hours!!! @TELUS & @Shawhelp clean up on this deal. I will switch.
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tebs
(@tfromthetdot) reported
@crissles Rogers cell service is down in Toronto...I switched to Telus 4 weeks ago! I take the wins where I find them!
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Kof. 🅴
(@koficrisp) reported
@kirbycar47 @chaser321 Never had any problems for this long, service wise with Telus or Koodo when I was with them. They’d be down an hour or so most. This Rogers outage is going on around half a day at this point lol. At least Telus gives you reliable service while gouging your wallet, not Rogers tho
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FrequencyDemon
(@FrequencyDemon) reported
A Telus rep tried to sign me up yesterday now my service is gone. Hmmmmmm 🤔🤔🤔🤔🤔
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Pretty Summer Playlist is OUT
(@saweetiebestie) reported
So Rogers Bell and Telus are down and I need those for work. So I might not work today 🤩🤩
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Reverend Nate
(@TheReverendMC) reported
@goaskalexonline Rogers/telus having nationwide issues. Perhaps it's your carrier?
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Brett Mineer
(@MineerBrett) reported
@Brad604 I'm on Telus and not currently having trouble. Online though - Downdetector is showing Telus outages. Far more limited in scope though than Rogers.
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Moneybagg yeooo💰💸
(@SethSB_) reported
hey guys my service works. I’m with telus. if y’all wanna switch holla at me I work there too🤟🏾🤪🤟🏾
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ViperTwoSix
(@vipertwosix) reported
Telus can be as smug as they want about Rogers cell service being down, but I've been trying to log into the Telus website all morning without luck.
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Chandra Taylor
(@chandra_taylor1) reported
Being on the telus network is such a flex in Canada right now.
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dillon
(@BuismanDylan) reported
I’ve had Bell, Telus, and Koodo as previous cell service providers and over those almost 10 years combined I didn’t have as many service outages as I’ve had with 14 months of @Rogers
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✨ adela ✨
(@AdelaCurkic) reported
rogers may be down but at least telus internet still got my back 😌
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Animel20201
(@animel20201) reported
Rogers sucks! I knew I should have stayed with Telus