Telus

Telus Outage Report

Why is my Telus service not working?

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Telus Outage Chart 01/18/2026 10:40

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Telus compensate me for the outage?

The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (49%)

    Internet (49%)

  2. Phone (27%)

    Phone (27%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. E-mail (4%)

    E-mail (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Vancouver, Burnaby, Brampton, Summerland, Westerose, Toronto, Calgary, Montréal, Halifax, St. Albert, Montmagny, Richmond, Maple Ridge, Grande Prairie and Surrey.

Loading map, please wait...
City Problem Type Report Time
CanadaVancouver TV
CanadaBurnaby Phone
CanadaVancouver TV
CanadaVancouver E-mail
CanadaBrampton Internet
CanadaSummerland Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • 0lubuk0la Bukola (@0lubuk0la) reported

    I’ve been contacting Telus for the past two months with no resolution

  • kache_miller Kache Miller (@kache_miller) reported

    @CR9090JK If your Telus go to cellular data and turn off your LTE use 3G for calling you will pick up a few bars of service. Porn hub loads a bit slower Kerfoot but you should be ok

  • zaxbux Zach (@zaxbux) reported from Victoria, British Columbia

    Does anyone have any idea why some @Microsoft web properties (recently LinkedIn and Visual Studio Marketplace) randomly refuse connections? Appears to only be an issue on @Telus IPv6. Mobile data and IPv4 are not affected. 🤬🤯

  • AB_MD_WarRoom ᴀʟʙᴇʀᴛᴀ MD ᴡᴀʀ ʀᴏᴏᴍ (@AB_MD_WarRoom) reported

    Jason Kenney says he doesn't think this is about him it's about protecting hospitals so he can sell them to Telus. Also Jason says we all know there are deep divisions in our society which is bad for COVID even tho it is what is needed to get ****** like him elected.

  • Mark48513376 Mark (@Mark48513376) reported

    no voice connection on #publicmobile. is there a network problem? #telus

  • GermyBernier jeremy bernier (@GermyBernier) reported

    @TELUSsupport nothing but problems today with the internet in Langley BC is Telus down !?

  • BeingandZoe Geriatric Millennial (@BeingandZoe) reported

    @ChalicothereX Assume the worst. It'll be run by telus health I'm sure, so it'll suck.

  • HockeyTimeAB Hockey Time AB (@HockeyTimeAB) reported

    @CR9090JK Telus is an absolute farce, as is any telecom company in Canada. We pay outrageous amounts of money for sub-par service. And yes, it’s been worse than usual.

  • prophetplatypus Petey (@prophetplatypus) reported

    @TELUS are you phoning from BC offering 40 percent discounts to customers but must tell last payment amount or use customer names? You or a scam?

  • nealjennings Neal Jennings (@nealjennings) reported

    So now I'm off to go to a Telus store in person to deal with this ****.

  • DAN_IN_VAN Dan Bergeron (@DAN_IN_VAN) reported

    @telus is the network down again? Not able to place or receive calls

  • ChrisNeil17 Chris Neil (@ChrisNeil17) reported

    @TELUSsupport do telus customers get compensated for all your service outages? I live in airdrie and already deal with bad reception, now I can’t do a damn thing, this is ridiculous

  • bigcurbss Sean €. (@bigcurbss) reported

    @TELUSsupport I just switched over to Telus mobility from Rogers. I’m in the middle of Edmonton and my data is unbearably slow compared to Rogers. Why is it so slow??

  • WeebyDustox suffering constantly (@WeebyDustox) reported

    @raina_illune BROOOOOOO WHAT SERVICE DO U HAVE? I HAVE TELUS AND ITS LIKE 75$ for like 300 mbs

  • SamanthaDRS Samantha (@SamanthaDRS) reported

    @TELUSsupport No. I don't appreciate that TELUS is only interested in offering a courtesy when I'm ready to leave. That's not customer service, that's damage control. I've had issues for years, and the company has never cared. I'm an account # and some dollar signs, and tired of it.

  • nealjennings Neal Jennings (@nealjennings) reported

    I'm now at the Telus store and they've literally never heard of my plan.

  • ChesterSzypula Chester Szypula (@ChesterSzypula) reported from London, Ontario

    @TELUS is the network down?

  • Jefffrost41 Jeff frost (@Jefffrost41) reported

    @CR9090JK @TELUS They say it’s the working from home people are the issue but I don’t see that changing anytime soon and not sure if they plan on fixing it. I negotiated a discounted rate since the level service decreased. If enough consumers do they same maybe they will figure it out

  • crwequine Cindy Wilinski (@crwequine) reported

    Next UCP presser; -We have partnered with Telus to create a user pay app for a not a vaccine passport passport that businesses will need to decide to enforce or not -Hinshaw is a hero -candy stripers as ICU staff -Sask is also bad -liquor sales stop at 6pm except for Jamieson 🤡

  • AB_MD_WarRoom ᴀʟʙᴇʀᴛᴀ MD ᴡᴀʀ ʀᴏᴏᴍ (@AB_MD_WarRoom) reported

    As of today we have 269 ICU patients and are cancelling a whole bunch of surgeries and he says health care is going to bust pretty quick here. Except for Telus Babylon cuz they are always there to direct you to the emergency room which is closed.

  • nadenemb Nadene (@nadenemb) reported

    Hey @TELUS .. my security system has been offline for a week because of the ****** service you're providing in Airdrie. When are you going to fix the issues that are happening and am I going to get a credit for service paid for but not provided?

  • a_m_s_ns 𝙰.𝙼.𝚂. 🇨🇦 (@a_m_s_ns) reported

    Dear, @Telus: Just want you to know that I won't be renewing my service with you: (1) Your throttled speeds are ridiculously low; at this moment, I can't even stream a bloody podcast! (2) You plan to raise my monthly payment from $75 to $80 for this mediocre service. #Telus

  • SamanthaDRS Samantha (@SamanthaDRS) reported

    I reached out to @TELUSsupport today because my internet, as always, is poor (to be kind). The issue has been prevalent for years, and during the height of the pandemic, the TELUS team urged me to have a technician come out. I was not comfortable with having a stranger...

  • JoshArial Josh Arial (@JoshArial) reported

    @TELUSsupport I'm a service technician and I sell your products, would be nice if your service would function. Everyone I know on Telus / Koodo is having data issues. Are everyone devices going bad at the same time?

  • BillBradley_123 Bill Bradley (@BillBradley_123) reported

    @TheResi29618996 @TELUS Hmm..it's not possible to have anything else from Telus in this province except cell phone service and I think internet usb keys for people living in the middle of nowhere. I always wished they were, but that reminds me of Bell behaviour.

  • SamanthaDRS Samantha (@SamanthaDRS) reported

    TELUS now charges $150 fee for "non-TELUS" issues with the internet. When asked what was considered "non-TELUS" they simply stated "anything outside of the equipment". Fair. But to charge $150 to inspect the internet that they installed, poorly may I add (seriously, come look at

  • mattmagoo23 mattmagoo23 (@mattmagoo23) reported

    @TELUS I just want you to know you have a person in one of your call centers that did an amazing job today on a 2 and a half hour call. He said his name was sammy but at the end said it was also Alexander. I just want this guy to know he did an amazing job ( I never got a survey)

  • ahopeross AHR (@ahopeross) reported

    @yesssi Oh probably. Directly to like the Telus Super Ambulance or some ****.

  • MylisaDawn Lisa Marie (@MylisaDawn) reported

    @TELUS sad to say goodbye but I must switch providers as I don’t have time to sit on hold, and @TELUSsupport isn’t able to help me. Was good while it lasted 👋

  • ranfurlyredneck 🍁Chad Bown 🇨🇦 🌾©️🍁 (@ranfurlyredneck) reported

    @CR9090JK Get dropped calls everyday. Used to be w/ @TELUS back in the day. Switched to @Bell. Same ****. I can remember (10yrs ago) when it was good coverage, when they upgraded towers to 3-4g before my area population upgraded their phones to the current available cell service