Telus service status: outage reports and connection issues
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Full Outage Map
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
- Internet (50%)
- Phone (24%)
- Wi-fi (12%)
- TV (6%)
- Total Blackout (5%)
- E-mail (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Surrey, Parksville, Nanaimo, Vancouver, Victoria, Dauphin, Brandon, Calgary, Toronto, Burnaby, Prince George, Fort McMurray, Montmagny, Toronto county, and Creston.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey
|
Internet | 9 hours ago |
|
Parksville
|
Phone | 12 hours ago |
|
Nanaimo
|
Internet | 12 hours ago |
|
Vancouver
|
Internet | 16 hours ago |
|
Vancouver
|
Internet | 1 day ago |
|
Surrey
|
1 day ago |
Full Outage Map
Community Discussion
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Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Nuck Chorris (@ofclanmcLeod) reported@TELUS Still upset about the price I pay/month, just for wifi. Loyal customer for years and my monthly payment goes up over $20 because a two year contract expires?
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Derek Cockroft (@derekcockroft) reported@RodAVanier So even worse. The CTRC (run by Roger’s and Telus) is now making the competitive environment in Canada worse. Who ******* wants this? It’s not good for consumer choice, it’s not good for trade relations, and it creates uncertainty for content providers in Canada. **** THE CTRC
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Jasmine Kaur G (@jgarcha) reportedWell. @Rogers Shaw, whoever they are doesn’t seem to keen on fighting to keep a 20+ year customer so let’s play the what do people got to offer game? Internet, TV, Home Phone. DM me your best plans @TELUS @FreedomMobile and whoever else.
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Bald Guy (@ScruffyNSmooth) reported@TELUSsupport I also have the pleasure of MANY hours on the phone with Telus, many hours waiting for technicians, taking time off of work, technicians not showing up (the last two appointments in a row) bad product/worse service.
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Ron Couturier (@RonCouturier99) reported@jodyvance @TELUSsupport @TELUS Ok what was the problem?
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Ethan (@hockeyethan4) reported@ChicomVassalCan @VanIsleInvestor agreed but i would like for there to be more competition to drive prices down. telus rogers etc do **** while literally being a monopoly. total joke
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Lee Redpath (@redman_mather) reported@field2fieldag @Bell_MTSHelps @Bell_MTS Doesn’t matter who you’re with, that stretch is a dead zone. I’m with public mobile which is owned by telus and that area is pretty poor
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Karl Zenith Nieva (@TheKarltopia) reported@RogersHelps In the future??? @TELUS has had this for over a decade I believe. Nice way to lose a customer
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Meggster 🇨🇦 (@BcMeggster) reported@Roman_Baber Isn't Duclos in massive conflict of interest to be a chair? Under Duclos' Ministry, it was revealed that Canada Health Infoway paid TELUS Health $98 million to design the software Never mind is Pharma kickbacks too.
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wellie (@fweldon03) reported@MelissaLMRogers @TELUSsupport Try freedom mobile Telus is the worst possible choice for anything
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Canadian 🇨🇦 gal (@LaurieKane16) reported@MelissaLMRogers @TELUSsupport $39/m for Freedom mobile. Unlimited. Free calls to USA and Mexico and of course in Canada. I was with Telus and have never looked back
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James Burnell (@uxridge_james) reported@MelissaLMRogers @TELUSsupport I pay $30 for 150 gig unlimited on Telus. Only 5 bucks more than Florida I guess Canada isn’t as bad as you think.
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Salty Albertan (@FringedCanuck) reported@MelissaLMRogers @va3kbc @TELUSsupport Screwed by the monopoly of telecom in Canada. I want to set a phone from the states. Far cheaper than Canada. Our bill is gross every month. Telus is garbage.
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Ayodeji Prime (@Djaymania) reported@Highteaspeaks @Bell Koodo is under Telus. Telus, Rogers and Bell are the 3 big players. I use Telus, wife uses Koodo. No issues over the last 18 months
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Tierneymisu (@the_ref14) reported@wongkarwasian $35 for 100gb canada-us-mexico with public mobile (Telus network) They exist and it's easier then ever to find a deal. People just like pissing money away
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jim (@rkymtnhi78) reported@MelissaLMRogers @TELUSsupport I pay 60/month for 100gb from Telus. Call them and tell them you’ll cancel
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Dtw🇨🇦 (@DerekWilliams82) reported@GlobalBC I’m going to water my lawn/plants & wash my car. If BC gives Telus the ok to steal our water for a data centre. Then I can water my lawn. Water levels can’t be that bad if they allow companies to steal it. **** these restrictions!
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OurWorldInColor (@Kidar182) reported@BackstageInfamy @DimitrisSoudas You guys just love to make **** up. Inventing laws that don't exist. We're entitled to our % there is no debate and it's a huge % due to our young population. We've already paid for a study done by Telus and Lifelabs you can google it. @grok telus lifelabs alberta cpp exit study explain with links.
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Shareaware Canada (@ShareawareCdn) reported@drannamedical @grok @TELUS Can you do a post on this? The roll of the companies. The UBC involvement and the issues with the drug companies and the prescriptions. Please, try and explain it so everyone can understand and send it to the MLAs and heads of Heath, we have 70 VPs to address.
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Jason (@IntSpaceJason) reportedHaving stayed in several places on my trip through BC and the Telus cell coverage has been absolutely terrible everywhere... Nanaimo, Ladysmith, Chilliwack, Courtney.
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Michele (@muffins135) reported@TELUSsupport Telus should really be giving customers a credit on their bill as the customer had to install the new digital boxes. That was a service that a technician used to do. Plus, I now have to get these boxes to Canada Post. $50 credit would be great. Thanks.
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Unacceptable Cherie B (@CherieBeneteau) reportedBut yet the phone service providers Bell rogers telus etc are silent We are paying close attention to who's silent that shouldn't be
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Barca (@biubiu12) reported@MelissaLMRogers @TELUSsupport And let’s add home internet and cable… i pay $85 for home internet with Telus…. My 2 years is almost done. Currently I think I have 250 something. They offer me about $90 a month and upgrade to 1Tb which I don’t need at all. However,Rogers doesn’t service my area, so I am stuck
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Nsamba (@NvaZirobwe) reported@benmwine @faibanet Never be royal to these companies they don’t care about you I learnt the hard way. I for one I use Rogers communications but these guys increased my bill from 50$ to 70$ without notice I switched to Telus who gave me 40$ 1Gbps Rogers called me and gave me 1.5Gbps at 35$.
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TimeEnergy Traveller (@fixingmoneybtc) reported@MelissaLMRogers @TELUSsupport You're paying for an expensive phone. I pay about $35 before discounts for an unlimited plan with Public mobile. It uses the name Telus network. Feel free to use my referral bonus. 7W08EK My specific plan isn't available now but anything more than about $35 and you're overpaying
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Tierneymisu (@the_ref14) reported@MelissaLMRogers @TELUSsupport Public mobile. $35 for 100gb good in Canada/us/Mexico. It's the Telus network.
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Jason Thegreat (@Jason7hegreat) reported@Martyupnorth This is the whole reason I went with Telus a few years ago. Rogers kept increasing my bill by a significant amount every 6 months or so. Promotion ended, they say. I signed a contract, there was no promotion given. They fix the bill. 6 Months Later...
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🇨🇦 Mike 🇨🇦 (@sportster05xlx) reported@EastEndJoe Telus. Sold me a RIM Blackberry Storm with a 15 day return if I didn't like it. Refused to take it back. Paid out the contract. Never again. Anyone who knows about the Storm understands.
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Uncle Hack (@UnkleHack69) reportedThe time to strike Canadian oligarchs like Telus and Rogers is now AMERICA!! All you’d have to offer is a $60 unlimited data within North America and you’d wipe Rogers and Telus off the map. Thus opening up the internet scheme they run. I don’t even care if the coverage is that great, I can’t even get 5g service on the plains of Sask with @Rogers dog **** service. INVADE THE INTERNET AND CELL MARKET @Verizon IN CANADA YOULL HAVE AN OVER NIGHT CUSTOMER
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Ash Mishra (@ashwani_avgeek) reportedScam alert. @TELUS @TELUSsupport staff will call you, will promise bill reduction, you agree and then boom. New services added to your without consent, doubling the bill amount and if you don’t pay this, obviously you’ll be reported to credit rating agencies. And when you try to contact customer support, there is 1000 hours wait and when you agree for a call back, they never call you and you get a text saying your callback is cancelled. And you can’t find a human to talk to resolve this.