Telus Outage Report
Why is my Telus service not working?
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
February 27: Problems at Telus
Telus is having issues since 10:20 PM EST. Are you also affected? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (45%)
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Phone (30%)
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Wi-fi (9%)
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TV (6%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Vancouver, Edmonton, Spruce Grove, Duncan, Kelowna, Calgary, Montmagny, London, Ladysmith, Prince George, Toronto, Morinville, Montréal, Surrey and Ucluelet.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Total Blackout | |
| Edmonton |
Total Blackout | |
| Vancouver |
Internet | |
| Spruce Grove |
Phone | |
| Edmonton |
Internet | |
| Duncan |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Charity Keller
(@charityjkeller) reported
@Catmpacheco @lola_1900 @RogersHelps I heard that some Telus users experienced a similar situation about a week ago. Sucks this is happening but that's technology unfortunately.
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Derek Latif
(@DerekLatif) reported
@TELUSsupport I have, and had to, too many times!!! Counter productive though, I am busy shopping!! My friend who is on Rogers has no issues... I recently switched to Telus because you are the local carrier, should have the strongest signal.
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henryhu
(@Henry1Hu) reported
@BryanPassifiume Wow just when I switch from telus to Roger's. Never had issues with telus
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Rjey
(@RjeyTech) reported
@AdamSlobodian @TELUS Oh man, it's still down this is unbelievable
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jake dale
(@jakedalenurse) reported
So #rogers is out on my s21 I can't even force it onto a telus , bell or freedom network Ugh
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@416ash
(@416ash) reported
I’m even having trouble with my @Rogers home phone. Luckily, I always keep a Bell landline handy, and a TELUS wireless.
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Thomas Faires
(@thomasfaires) reported
@TELUSsupport is Telus experiencing any service interruptions like Rogers/Fido?
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Prime Sanders
(@RealNiggaCG) reported
They never let me down they for da people @TELUS
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sandwich pope 🥪😷
(@SandwichPope) reported
Cellular service is public infrastructure. Time to nationalize Telus/Bell/Rogers/Shaw.
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𝔊𝔯𝔞𝔱𝔦𝔰 𝔏𝔬𝔮𝔲𝔦, 𝓜𝓪𝓽𝓽
(@GratisLoqui) reported
@WeatherLandG @RogersHelps Mine came back. But between the X indicating no tower coverage at all, and the opposite full coverage with no service... I had to pull out my other phone (Telus) just to continue working all morning.
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Allison Hughes
(@dakiduck) reported
@julie44627826 @aredlight1 @Rogers Apparently Bell and Telus are having problems too.
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Money Gambino
(@K_Gambino) reported
Don't remember Telus being down this long 😒😶
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Cougar Nikki Never Late For Latex! SASKATCHEWAN
(@cougarnikki) reported
So I'm on tour and Fido Rogers and Telus are down what's a girl to do so I downloaded a text up let's hope that works
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Vic Wozniak
(@vicwozniak) reported
@RogersHelps Rebooting my phone reconnected me in general, but Data still isn’t truly connecting. Had to turn it off and go with Wifi (Telus home service). Cloverdale BC
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THEBCHOMEHUNTERGROUP
(@BCHOMEHUNTER) reported
Who else is continuing to have their #Fido - #Rogers business cellular service completely out? Time to call Telus or Bell? Tick tock tick tock.
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LifeLoveVancouver
(@LifeLoveVancou1) reported
@TELUS any takers on fido customers who wants to leave @Fidomobile @Rogers after their network is down for more than 12 hours?
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EJ
(@ej_elayne) reported
@MrStache9 Nothing slow here..We’re with Telus
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R O M A L
(@kumar_saab) reported
Who is a @rogers customer, ready to switch to @TELUS #CustomerService #rogersoutage
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Deb Wong
(@deborahwongsy) reported
Is it just me or is anyone else @TELUS internet down? Tried the turn it off and on thing already
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D ani.「𝟱 – 𝟭 = 𝟬」
(@Rearu_Fantasy_) reported
Apparently a good day for being a Telus customer 👀
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Alex Priddle
(@alexpriddle1) reported
@agent_bubble07 @Rogers I wish I could do that I still owe Telus lol from my stupid young days
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Sweetsherene
(@Sweetsherene1) reported
@Rogers @RogersHelps So people are out of jobs and we are going through a pandemic and your billion $ company can’t keep your service up and running @TELUS here I come! Was with Koodo for 8yrs ZERO issues first 3 months with Rogers Nothing but ISSUES.
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leo *****
(@lunarmarlen) reported
fido is out here making me pay a chunk of my liver every month for my phone bill n they have the audacity to be “down”, **** yall i knew my *** should’ve stayed w telus
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Bill Tufts - People's Reset We Decide Not Elites
(@BillTufts) reported
What is the problem with the Telus service being down today
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TwistedMindofMine
(@MyTwistedMind89) reported
@lolpipewrench I hated Rogers as a customer. Left them six years ago. Unfortunately, Bell and Telus aren't much better. Canada's telecom industry is a bloody joke. Provide minimal service for maximum cost, it seems.
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Martin Kuplēns-Ewart
(@mkuplens) reported
Also a great time to have that wholesale access in place. @Rogers customers could be operating on @TELUS & Bell infrastructure while their own network gets fixed.
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Prime Sanders
(@RealNiggaCG) reported
Never lets down or fails the people @TELUS
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AlbertaPlumber
(@lolpipewrench) reported
@MyTwistedMind89 Jesus, yeah I heard about that take over. We have Telus for tv/internet at home aswell, kinda been ****** lately aswell. Wouldn’t be surprised if if everything is getting overloaded with everyone working from home, school from home, or just plain not working and watching Netflix
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matt
(@hairycotter) reported
@RogersHelps @Rogers should I expect a cheaper phone bill since my cell data has been down for almost 12 hours? My TELUS work phone is working just fine. Might have to make the swap!
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Jenn Reynolds
(@_jennreyn) reported
Today would be a really good day for @TELUS and @Bell to launch special deals on plans for Rogers customers. Hell even "our cell service actually WORKS" would work as a selling point.