Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (26%)
• Wi-fi (9%)
• Total Blackout (6%)
• TV (5%)
• E-mail (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Calgary, Vancouver, Grande Prairie, Edmonton, Toronto, Bromont, Chilliwack, North Vancouver, Surrey, Kitchener, Duncan, Montréal, Spruce Grove, Wetaskiwin, and Fort St. John.

City	Problem Type	Report Time
Calgary	Internet	13 hours ago
Vancouver	Internet	21 hours ago
Grande Prairie	Phone	23 hours ago
Calgary	E-mail	1 day ago
Edmonton	Internet	2 days ago
Toronto	Phone	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rick (@Rick19053470) reported 6 minutes ago

  @JonFraserTF @TELUS Yikes!! I just moved to Telus from Shaw/Rogers to get much lower rates and fibre-optic service.

• 
  Suleiman Damji (@SullyCanuck87) reported 8 minutes ago

  @jodyvance @TELUS Switch to Rogers Telus sucks *****

• 
  Jody Vance (@jodyvance) reported 9 minutes ago

  @guyfelicella @TELUS I returned from my trip to find all recordings gone and recording of usual shows just kicking back in, with no history. Then….no ability to record. Then everything unplugged for 3+ hours as my technician waited for the support staff to call him after me messaged in for help

• 
  ChinoAleman (@chinoalemano) reported 12 minutes ago

  @ThematicTrader @mkfilko From what I’ve read, $TRT’s margins were stable for four years and only came down recently. If my intuition is right, they probably lowered them to get a foot in the door with Micron and COHR. Something similar happened with AMPG: they cut their margins to get a foot in the door with TELUS, and once they were in, they raised them again. But I'm open to your thoughts, since I'm still DDing this company.

• 
  Sandie 🇫🇷🇮🇱🇨🇦🇺🇸 (@SandieAschem) reported 12 minutes ago

  @JonFraserTF @TELUS They have the absolute worst customer service!

• 
  Tom Mark (@TomMarknews) reported 15 minutes ago

  @garymasonglobe @TELUS I've had problems with Telus for the past year. Takes forever to get service. Been waiting 4 weeks for a new remote. Called today & was told the order was still being processed and a $30 charge fore the remote. Tech put in a new order saying 7 to 10 biz days.

• 
  Craig T. Miller (@cckcmiller) reported 17 minutes ago

  @TELUSsupport how bad is your support that I cannot find a phone number to call support. Telus assist is a joke and anytime I have gotten into your support queue it has been a joke.

• 
  ChinoAleman (@chinoalemano) reported 20 minutes ago

  Everyone's focused on $AMPG's US story. And fair enough, they're expanding fast across America. The only American 64T64R AI-RAN radio, deployed at Telus, a Strategic Partner in the DoD-funded Open6G hub next to $NVDA and $QCOM, and the CEO just said new major carriers may go straight to POs next quarter. The US story alone is plenty. But here's what almost nobody is connecting: it was never going to stop at America. On the last earnings call, CEO Fawad Maqbool pointed somewhere else entirely: "Our success being the largest O-RAN deployment in America is helping us reach out and reach further into Europe and other areas of the world". That's the strategy in one sentence. Win the flagship at home, then use that credibility as a passport into other markets. And it isn't just talk. The groundwork is already there. Receipt 1, the concrete one: AMPG signed a 5-year supplier agreement with Fujitsu Spain back in October 2024, explicitly expanding its reach across Europe, Africa and the Middle East. So when the CEO says "Europe," there's already a signed, multi-year channel underneath the words. Receipt 2 is hiding in plain sight: the United Kingdom. Look at AmpliTech's customer wall and you'll find Digital Catapult. Most people scroll right past it. But Digital Catapult isn't a random logo. It's a UK government-backed innovation organization, funded through Innovate UK and DSIT (the UK's Department for Science, Innovation and Technology). And it runs SONIC Labs, the country's flagship Open RAN testing facility. Here's where AMPG enters. Its 64T64R Massive MIMO radio was tested at the O-RAN Global PlugFest in London, hosted at SONIC Labs, with HTC's G-REIGN providing the DU/CU stack and AmpliTech bringing the radio. The only American radio in the room, validated inside a UK government-funded laboratory. Now the part that makes it interesting. Who advises SONIC Labs? All four of Britain's major operators: EE/BT, Three, Virgin Media O2 and Vodafone UK. They sit on its advisory board, shaping what they need from Open RAN vendors and acting as potential future buyers of the vendors who pass through. So picture it. AMPG's radio validated in a government-backed UK lab, whose advisory board is a who's-who of every major British carrier. The entire UK Open RAN buying ecosystem, in one room, watching the only American radio perform. Now let me be completely honest, because that's the only way this is worth anything. There is no signed UK contract. The British operators advise SONIC Labs, they do not own it, and they haven't bought anything from AMPG yet. This was a product-validation milestone, not a revenue event. Anyone telling you the UK government or a British carrier is about to hand AMPG a deal is getting ahead of the facts. A foot in the door is not a sale. But here's why it matters AMPG keeps showing up in exactly the rooms that matter. The US DoD-funded Open6G hub. The O-RAN Global PlugFest as the only American 64T64R radio to pass. A signed channel into Europe via Fujitsu Spain. And now a UK government-backed lab advised by every major British operator. And the CEO saying they'll expand to Europe. That's the pattern. The same playbook, repeated across the Western world: get the only American radio validated, get it in front of the buyers, and let the sovereignty tailwind do the rest. One market at a time. This isn't a company waiting to be discovered. It's methodically getting itself in front of every major Open RAN buyer in the US and Europe, one validation at a time. The contracts are the next step, not the first one. A foot in the door isn't a deal. But you never get the deal without it first. And AMPG's foot is now in a lot of very important doors. Still sub-$1B while all of this quietly compounds. Not financial advice. I'm long $AMPG. DYOR. 📡

• 
  Corey Herscu (@coreyherscu) reported 22 minutes ago

  @JonFraserTF @TELUS Their voice network simply doesn’t work, I found, and when it did, it was crackly & distorted.

• 
  Joel - coffee/acc (@JoelDeTeves) reported 22 minutes ago

  He's right, but letting Cohere and Telus grift taxpayers isn't going to fix it

• 
  D (@esSpyderMonkey) reported 26 minutes ago

  @TELUS While we’re at it fix the volume of the Apple TV app. It’s 30% lower than every other app resulting it wild volume fluctuations when switching apps.

• 
  W.C. (@Joe33932) reported 26 minutes ago

  @TELUSsupport When will you fix the constant sound drops on the tv. It’s happening too frequently when will Telus address this issue that’s been going on for years now.

• 
  Bob Bunting (@imaginet) reported 28 minutes ago

  @jodyvance @TELUS Just phone Telus Loyalty dept directly. Do not call customer or technical support. Cal loyalty and they will fix it all up and probably lower you bill at the same time. Sadly, like most, you have no idea how telecom works. You only know how to complain when it doesn’t.

• 
  Amanda Ginn 💙🧡💙💚-x (@Simbarosa17) reported 37 minutes ago

  Well @telus @TELUSsupport you better get my grandmas landline fixed soon as she is part an outage

• 
  Michael Bentley (@MPBentley) reported 38 minutes ago

  Have you ever had trouble reaching customer service at a large corporation? That was my experience earlier this week with @Telus and yes, I was frustrated. BUT then @TELUSsupport came through and looked after me 100% including pro-active follow-up. Thank you @TELUS

• 
  Canada Goose 🇨🇦 (@CanadaGoose911) reported 39 minutes ago

  Telus is the worst

• 
  🆒 Chris Parry (@ChrisParry) reported 40 minutes ago

  @garymasonglobe @TELUS Telus doesn't want your busiess. I use @heybabbl - local, way cheaper, no contracts, service without call centers

• 
  Wes (@AFKnownWes) reported 41 minutes ago

  @jodyvance @TELUS It’s bigger than you think. Under new CRTC guidelines, all of Canadas Telecom’s are to switch to an App based service system. All staff are going to be canned, no more call centres. Rogers is ****** too!

• 
  AJ Punk (@SilentSnow89) reported 42 minutes ago

  @DWOMB Telus. They were having hardware problems with TSN this afternoon.

• 
  Roger Dodger ੴ 🇨🇦 (@nuckster_19) reported 42 minutes ago

  @garymasonglobe @TELUS @RogersHelps no better. They keep jacking up their prices every couple of months… Me to customer service I DIDN’T TELL YOU TO BUY THE BLUE JAYS!! 🤬

• 
  Olyth (@olyth_terminal) reported 42 minutes ago

  $AMPG FYI this is not even including the AI-RAN market which is projected to add another $10b in revenue to the $20b from O-RAN by 2030. So that's a market that went from basically 0 to $30b in a little over 5 years. With 6G and AI Tailwinds to drive it another decade or more. You're probably wondering why this industry is growing so fast. It's not primarily the infrastructure upgrade to 6g. Yes it will help speed up the transition to advanced 5G and 6G BUT there's one main reason. Mobile Network Operator CEOs are fed up with vendor lock-in. They're tired of being dependent on a handful of suppliers with little leverage on pricing, innovation speed, or customization. O-RAN and AI-RAN give them the ability to mix hardware and software from multiple vendors. That drives down costs and unlocks new efficiencies and revenue streams. Right now the vendors know there's no competition. How do you think that's going for the MNOs during negotiations? O-RAN and AI-RAN change this. MNOs are speed running to alternatives at this point; the CAGR on O/AI-RAN prove this and $AMPG has proven their radios bring the results CEOs are looking for. The inflection point is this year. This quote from the Telus VP on using Samsung and Amplitech radios should tell you everything you need to know about how MNOs feel about single vendor lock in. It's stuck with me since I read it. It drives my conviction in $AMPG. “That’s our current mix. And it’s really important for us to have that deployment: if it [multi-vendor Open RAN] remains theoretical. It’s not good enough for us.” Do you feel conviction in Bureaus' sentiment? It should stick with you when you think about where $AMPG is headed.

• 
  Dave (@TheOnlyRealDac) reported 44 minutes ago

  @JonFraserTF @TELUS Bell, Rogers, and Telus, plus their cheap alternatives, all owned by the big 3... All suck. The Canadian market has no competition. I've used every provider, and have had **** customer service at all of them.

• 
  TELUS Support (@TELUSsupport) reported 48 minutes ago

  @Minaxi_VZ We're glad to hear that the technician visit has been booked for you. If the issue is determined to be on our side, you will not be charged the $200 technician fee. That charge only applies if the technician finds the issue is not related to TELUS equipment or network.

• 
  CondomsCanada (@Condomscanada) reported 50 minutes ago

  @jodyvance @TELUS Don't blame you. We have had a horrible experience with them...over a simple change of address and service. They never showed up to install, and we have to deal with an offshore person to fix it...a LOCAL address change!

• 
  Gary Mason 🇨🇦🇺🇦 (@garymasonglobe) reported 51 minutes ago

  It seems @TELUS is fine with its business clients waiting three weeks to get a problem fixed. Imagine running a business and having to face that situation. Is Telus going to reimburse me for the three weeks I won't have service they are suppose to provide?

• 
  Sunshine (@sonnyk10124espn) reported 52 minutes ago

  @jodyvance @TELUS Pixalating, freezing, and service going out during sports games. Should be telus slogan

• 
  Bill Tansey (@lkn4chnge) reported 52 minutes ago

  @garymasonglobe @TELUS Was client of Telus mobility for 40 years, dumped them after a month of talking to India on problems

• 
  Bob Bunting (@imaginet) reported 1 hour ago

  @JonFraserTF @TELUS First rule is never talk to customer service, ever! Call the Telus Loyalty department directly. They will help you with whatever issue you have and you will probably end up with a better plan for cheaper as a result. This is common knowledge. Spewing on X will do zero for you.

• 
  Dr. Billy Canada (@billycanada) reported 1 hour ago

  @gatorgar Think long-term. In 3 to 4 years you won't be getting your phone service from AT&t or Telus or Bell or Rogers or whatever you'll get it from starlink. The AI that you use will be in starlink satellites. The taxi you take will be a robo taxi from Tesla. Tesla robots will be mowing your lawn too

• 
  B.From.BC (@B_rockdf) reported 1 hour ago

  @garymasonglobe @TELUS Telus, worst company ever in the last 3-5 years. All support is AI and from a 3rd world country.