Telus Outage Report
Why is my Telus service not working?
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (46%)
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Phone (29%)
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Wi-fi (10%)
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TV (6%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Lloydminster, Montréal, Vancouver, Calgary, North Vancouver, Spruce Grove, Toronto, Ajax, Kitimat, Whistler, Nanaimo, Edmonton, Athabasca, Burnaby and Montmagny.
| City | Problem Type | Report Time |
|---|---|---|
 Lloydminster |
Phone | |
| Montréal |
Phone | |
| Vancouver |
Internet | |
| Vancouver |
Internet | |
| Calgary |
Internet | |
| North Vancouver |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Sherida Charles
(@SilveryCurls) reported
@PaulDoroshenko @TELUS Is that a business price? I’m sure ours is not even close to that? Wth? Does that include landline? Cell service? Streaming charges? Cable?
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WonderSteve
(@TheFallingStar) reported
@PaulDoroshenko @TELUS What service did you subscribe for 215? 1GB fibre?
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Ontario - Vote ABC Strategically
(@BCReality) reported
@PaulDoroshenko @TELUS Ditched Telus years ago, due to constant threat of being charged for poor landline connection (static) if it was my equip. After several months, techs found several service hubs were underwater most of the year, I left and went Shaw. If only cell was good enough to cut the cord!
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Dianne Grimmer
(@DustyGrimmer) reported
@brettdrc @PaulDoroshenko @TELUS I could easily reduce it $50 by dropping my home phone. With scam calls it’s way more trouble than it’s worth. Trouble to drop it when your doctor, dentist, pharmacist & others all have the number.
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Prairie Paul
(@PaulDoroshenko) reported
from
Vancouver, British Columbia
I’m trying to contact @Telus business. Their website has no contact number. Took me 10 minutes and I found it on another site. I will do everything possible not to deal with @telus or Shaw. Imagine if you had a service interruption? Can’t call them? Ridiculous.
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Diane McLeod 🇨🇦
(@Dimcl2) reported
@PaulDoroshenko @TELUS I've never had problems with Shaw, but you couldn't pay me to deal with Telus. Been there.
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BT Lees 🇨🇦🏴🏍️
(@Twinsport) reported
@itootill @PaulDoroshenko @TELUS Theft of time? I wonder if the CRTC has any control over this. Level of service?
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booster vaxxed and STILL feral
(@FeralChristineB) reported
@PaulDoroshenko @TELUS As a heavy Telus user, that seems ... high. You might want to talk to someone about updating your plan. Our top end fibre plan is $155/m before a stack of contract discounts bringing it down to $85/m. Total w/tax is $181/m with cable & video cameras.
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ladyheather
(@ladyannheather) reported
@PaulDoroshenko @TELUS I on the other hand have never had issues with Telus👍
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Sherida Charles
(@SilveryCurls) reported
@PaulDoroshenko @TELUS We have opposite problem. Telus call our landline multiple times per week with offers of service changes or upgrades. So annoying.
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Pat 🇨🇦
(@amanda0852) reported
from
Kelowna, British Columbia
@PaulDoroshenko @TELUS @Telus is always at the top of my "hate list" for customer service. In addition to a general "nothing to see here" customer service philosophy, they have the worst. customer. website. ever.
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richard kinar
(@Rki009) reported
@PaulDoroshenko @TELUS I have a love hate relationship with Telus … I cancelled my home services with them because of poor service and kept my cell account.
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Prairie Paul
(@PaulDoroshenko) reported
from
Vancouver, British Columbia
@TedNesNA @TELUS @TELUSBusiness I overpaid on my dad’s account after he died. They’ve never refunded it.
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George Leon
(@georgeleonBC) reported
@PaulDoroshenko It seems customer support has disappeared in many businesses. I contacted Telus on the phone about my online service, they actually suggested that I email them. Still, there are some good customer service businesses. Just hard to find.
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Prairie Paul
(@PaulDoroshenko) reported
from
Vancouver, British Columbia
@FeralChristineB @TELUS Problem is @Telus is a scam. They are not transparent at all.
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Wherd_KMsT
(@Wherd_KMsT) reported
@PaulDoroshenko @TELUS They will take as much as they can get as often as they can get it until the potential of losing you as a customer surfaces. Ask them to explain the charges given the inconsistent internet connection & a promotional deal with a much lower rate will typically materialize. 1/
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Jamie Lewin
(@JAL49) reported
@PaulDoroshenko @TELUS Telus charges me $95 a month for Internet. Until 3 months ago it was $55! If I change suppliers I lose my email address. The CRTC needs to let Verizon expand their service into Canada. It's $29. a month!
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therealstephenholding
(@therealstephe14) reported
@PaulDoroshenko @TELUS Transparency is a major problem for Telus. Watch for added ‘fees’ that seem to pop up from nowhere. Literally just happened to me, and if I hadn’t called and complained, I would be paying for nothing.
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Notmyfarm
(@notmyfarm) reported
@PaulDoroshenko @TELUS Yes I had Telus , had a contract kept upping my monthly fees dropped them promptly never again I actually always hated this company but took advantage of a promo never using them again
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Ted Nesbitt
(@TedNesNA) reported
@PaulDoroshenko @TELUS I’m waiting almost 3 months on a refund on overpayment on a closed @TELUSBusiness account. Their service levels are brutal….
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Ohkwari quad vaxxed.
(@Ohkwari2) reported
@PaulDoroshenko @CanuckTraveler @TELUS Yes. And that is how they get you. They will keep you on hold forever. Be persistent & patient. Call Shaw and see what they will offer you to change. Then, call Telus & tell them you want to cancel as Shaw gave you a MUCH better offer. They'll move mountains but persistence pays.
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Wendy 🇨🇦
(@perfectrose2011) reported
@PaulDoroshenko @FeralChristineB @TELUS Shaw has Loyalty customer perks which I've benefited from over many years since having Shaw TV/Internet. Never have a problem with Internet service at all. Cost for WiFi internet is $89. which is high compared to other countries but for good service, I'll pay that.
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JJ Strikes Back
(@elSchtaunko) reported
@brettdrc @PaulDoroshenko @TELUS I use Lightspeed. $70 for 300 down, 100 up.
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Pierre
(@PierreYVR) reported
@PaulDoroshenko @TELUS I am with TELUS and I don’t pay nearly as much! Connectivity is super reliable. I am using another provider at my parents’ house, and their internet has been down for days!
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Takurua
(@Takurua2) reported
@JAL49 @PaulDoroshenko @TELUS Recommend an email separate from service providers.
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Brad Hartstok
(@BHartstok71) reported
@TELUSsupport No I didn't but if you read your reviews from the public about Telus Home Assistant getting unpaired from Alexa there are lots. This isn't just an issue with my thermostat or alarm panel
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𝙅𝙤𝙚𝙡 𝙇𝙚𝙫𝙮 🦝
(@StedyPhoto) reported
@PaulDoroshenko @BCReality @TELUS Usually more detailed online via My Telus. You still get paper bills? Cancel all of those. Download pdfs for records. You can probably get a cheaper deal which is easily changed through my Telus.
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Barbara Justason
(@barbjustason) reported
@PaulDoroshenko @TELUS You can improve on that price just by asking for a deal. Then when you're not satisfied with that deal, saying you're gonna find a new provider. They'll refer you to customer retention dept.
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myisland 🇨🇦
(@opinionated75) reported
@PaulDoroshenko @TELUS I just called and told them I was moving to Shaw if the couldn’t give me a decent offer and I got the Internet taken back down to 85$ a month for 24 months.
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🇨🇦🇨🇦🇺🇦🇨🇦 Enjoy today🇨🇦🇺🇦🇨🇦🇨🇦
(@istandwithJT) reported
@PaulDoroshenko @TELUS Omg I complain about 65.00! Haha... there are these Plume pods I have in my house because for whatever reason I also have internet issues. These helped tremendously. I think they are 5. or 10. a month for 2. I keep 1 in the kitchen for outside.