Telus Outage Report
Why is my Telus service not working?
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (46%)
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Phone (29%)
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Wi-fi (10%)
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TV (6%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Calgary, Spruce Grove, Toronto, Ajax, Kitimat, Vancouver, Whistler, Nanaimo, Edmonton, North Vancouver, Athabasca, Burnaby, Montmagny, Kamloops and Surrey.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Phone | |
| Spruce Grove |
Total Blackout | |
| Toronto |
Phone | |
| Ajax |
Phone | |
| Kitimat |
Phone | |
| Calgary |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Jot Dhindsa
(@Jot_Dhindsa) reported
@TELUS can you see why I recieved the worst customer service ever? I will give time and details of the call.
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LifestyleDigs
(@TheLifestyleDig) reported
ANOTHER lost signal @TELUS Optik TV. Do NOT sign up for their ****** service if you like watching uninterrupted TV. Why doesn't Telus piece of **** Optik TV ever lose the signal during commercials? That would be less annoying to their paying customers.
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Parmiss M. Shaibani
(@parmissm11) reported
@TELUS Hi, please kindly add TLN back into your packages. It’s the only broadcaster of Serie A soccer (football) in Canada on cable and the only service beside Fubo that offers it. I really don’t want to subscribe to another streaming service only to watch one league. Thnx.
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AlexandraSamuel.com
(@awsamuel) reported
So with all these complaints, why do I even have @CraveCanada? Simple: It came free with our @TELUS subscription. But when our free 6 months are up, I will call @telussupport to cancel—unless the Crave team figures out how to fix these fundamental #UX issues.
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simon wills
(@swills7) reported
@TELUSsupport service support please! My Telus internet service is down (a copper line) 4 conversations w/ pure fibre who can't support copper, 1 call to copper, on hold for 1.5 hours, 3 promises to have copper phone me, no one has called. Where's the service?
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Trevor Pott(◢◤);
(@cakeis_not_alie) reported
My village just accepted a broadband study that said, in essence, "if you're lucky you'll get 50mbit down by 10mbit up sometime in late 2026, but we're not going to do anything except pray that @Telus will install fibre". Which they won't. Help me, @SpaceX, you're my only hope!
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Ken Serné
(@Hup_Holland) reported
@GlassCityFC @Sportsnet It’s fine on Telus Optik? What service are you using?
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Trans Gil Gunderson
(@Demi_theynd) reported
"Oh no please buy this Telus phone, Ol' Gil's never gonna be an anime catgirl at this rate. I've got three more payments on my thigh-high socks and they've ripped in four places!"
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Sophia 🧸
(@tenshhy) reported
@TELUS pls don’t use animals for this **** 🙄
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Patty B
(@KtownPB) reported
@TELUS Just sayin’ but Claudia in your Home Services retention department jus saved you a home and mobility customer. Give that lady kudos, a raise, or both. #happycustomer #savedcustomer
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K Dav-10
(@kdscott10) reported
@TELUS They will sign you up but not tell you about the box. Then wil l offer the box and never deliver. Very unhappy with Telus. @TELUSsupport
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Denny Howell
(@DennyHowell20) reported
@RogersHelps I have a question about your guys plans. I looked everywhere for cheep plans and the only good providers are you and TELUS. However, TELUS basically sucks and I want to switch to someone that has better service
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voyage ***** (she/her)
(@voyagevixen) reported
@AllAboutJodi @TELUS Yikes 😳 that’s terrible
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Canadian Ms Wonderful l 🇨🇦 🙏
(@DSengineer2019) reported
@TELUS I am a senior recovering from a transplant. My battery is low so why can Telus not replace it as part of my monitoring service instead of telling me to do it myself .I am still recovering from transplant thank you
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wkrancevic
(@wjkrancevic) reported
@TELUSsupport God help you if you’re having problems with TELUS Smart Home Security. A two year parade of service calls, phone calls, part replacements and it still doesn’t work reliably. 🤯🤬🤯. Plus it’s IMPOSSIBLE to escalate to someone in authority!
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SueMe
(@zsazsa235) reported
@dovgvlad Not even an issue. I don’t wear a mask in my own house. When we’ve had telus guys in our house I make them take their masks off for a bit so I can see their face. For me it’s a security issue. Also I decided to not treat patients (at home) who insisted on masks.
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Brandy
(@brand123) reported
@TELUS @ADT I have never had such terrible customer service, is there someone I can speak to?
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C Timmermann
(@nucks09) reported
@TELUSsupport @TELUS I thought when you switched over email to the new platform that recoveries would be quicker. Email down due to Telus since Wednesday and keep been told it will be another 72 hours!! Wow😡
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Jaesucc
(@Jaesuccc) reported
@Rogers you're the worst. Give me more upload and reliability. Downloads are kind of pointless for me. You also have terrible customer service. It's not even just Rogers that does this. So does @Bell @TELUS . I hate you all
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c*ss✌️😗
(@casssimpson3) reported
Nothing like being out all day & having to use data, only to come home to your @TELUS wifi & have to use more data bc the wifi is LITERALLY TRASH THAT DOESNT WORK
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🌴Sn❄wflake🎄
(@LaLaKristiansen) reported
BTW @SaskTel, your upper management should really run an audit on your customer service & sales agents example: a family member of mine who had been with you for 15yrs GREAT CREDIT, ran into a prob w/phone, was denied service so he cancelled his account @TELUS Got your customer
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Bill Waboose
(@billwaboose) reported
@TELUS please help us get back our cel and internet service here in Spences Bridge. No service since Monday. #spencesbridge
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AllAboutJodi (She/Her)
(@AllAboutJodi) reported
@DebraDiGiovanni @TELUS You can imagine how I’m reacting. @TELUS you really need to do better customer training if this is acceptable.
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Stephen Fung
(@stephenfung) reported
@TELUSsupport So, confirming, based on the map, there is definitely 5G in my direct area as indicated in 'Fuschia'. The Telus store is incorrect in saying there is no 5G anywhere in Canada. I should go do the SIM swap as directed by your support rep, correct?
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Canadian Ms Wonderful l 🇨🇦 🙏
(@DSengineer2019) reported
@TELUSsupport @TELUS I am a senior recovering from a transplant. My battery is low so why can Telus not replace it as part of my monitoring service instead of telling me to do it myself or pay for technician.I am still recovering from transplant .
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Patty B
(@KtownPB) reported
@JohnEdeadly @TELUS Dude, I was ready. Had my math done, knew where my line was in the sand. I was kind and courteous. Gave her the upfront warning that I was mad, but was gonna try not to take it out on her. She went over and above to help and keep us. It was nice to feel appreciated.
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Did You Meditate ?
(@Potusjbiden) reported
@TELUS @TELUS hello your Cable installer left a mess ,was uncertain on the job ,our cable box is not working properly and lastly he damaged our A/C so who do we contact?
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wkrancevic
(@wjkrancevic) reported
@TELUS God help you if you’re having problems with TELUS Smart Home Security. A two year parade of service calls, phone calls, part replacements and it still doesn’t work reliably. 🤯🤬🤯. Plus it’s IMPOSSIBLE to escalate to someone in authority!
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Did You Meditate ?
(@Potusjbiden) reported
@TELUS hello you Cable installer left a mess ,was uncertain,our cable box is not working properly and lastly he damaged or A/C so who do we contact?
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Jesse
(@JesseDoctor) reported
@telusnetwork Telus Network more like Tootus Fartworse