Telus Outage Report
Why is my Telus service not working?
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (48%)
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Phone (27%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Edmonton, Calgary, Surrey, Vancouver, Langley, Montmagny, Port Moody, Leduc, Grande Prairie, Duncan, Vanderhoof, Fort St. John, Brampton, Victoria and Winnipeg.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Phone | |
| Calgary |
Total Blackout | |
| Surrey |
Internet | |
| Surrey |
||
| Vancouver |
Internet | |
| Surrey |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Luis
(@juan_tw_4) reported
@LTIkris I just got 20GB for $40 with Fido Canada is the most expensive place for cell plans, but I've noticed that prices are coming down. Even Telus had a recent offer: 30gb for $50
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Eric Mewhort
(@ericmewhort) reported
@Haleyp34 @TELUS But when Rebecca tried to get to a rep the call back system was having issues and now I don’t know if the appointment will be kept or not. It’s a whole thing, now I’m waiting to get someone on the phone myself.
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Rory Ellis
(@_Rory_Ellis) reported
@TELUSsupport hey your website’s chat is broken and the only option it’s giving me is to call an agent, which I can’t do because the sim card telus gave me doesn’t work. can I reach someone through here
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Anwar Abdi
(@RealAnwarAbdi) reported
It’s funny, how @TELUS manager hung up the phone on me, @Rogers how can switch my service to you guys
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Brent Smithurst
(@brentsmi) reported
from
Colwood, British Columbia
All I want for Christmas is more than one bar (at best) of cel service in Royal Bay. Get it together, @TELUS /@Bell. I’ll switch to @rogers if they’ll do something about this. 2.5 years of this is ridiculous!
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Donny26
(@donny_motz) reported
@TELUSsupport that was just once that I talked to tech support I’ve went to Apple twice they replaced my iPhone 13 the first time Went to a Telus store couple times talked to a back end team twice
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Haley Pettigrew
(@Haleyp34) reported
@ericmewhort @TELUS Dang that sucks! Interesting that they didn’t call or anything saying they were having problems . Hopefully u guys get it set up soon!
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vikobo
(@vikkobo) reported
@TELUS @ExcellenceCan Gold medal??? I've been waiting almost a month, 5 appointments 6 calls with loyalty in order for your technical team come an plug my internet!!! this company is an absolute joke and mocks the clients cause they have a monopoly for now, But hey at least you treat your workers ok.
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🎄Nic sleighs all day
(@casualmomsense) reported
@downtownjuliab Yah our Telus lock struggles in the cold. It sucks.
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Donny26
(@donny_motz) reported
@TELUSsupport Switched my SIM card three times I’ve spent so much time on the phone with Telus The most I’ve gotten was sorry your service is brutal you can’t get out of your contract here 5$ off until the end of your contract
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Soma Maitra
(@12somamaitra) reported
Facing some nagging billing issues with TELUS @TELUSsupport @TELUS and no solution / response from CS team. Stores ask to connect with CS team! Lost! Help…have all TELUS services. Home Internet Mobility
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Jeremy Omand
(@jeremyomand1) reported
@G5Thind @RE_MarketWatch I just did a deal with a guy that makes under $4k a month working at Telus and he had an $800k downpayment. It's common for Indian families to help with downpayment and finances.
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Johnny 5
(@Jonnyfive_05) reported
@AnthonyLacavera Telus and Rogers build our cell networks with their own money why should we allow foreign companies to come in and steal all the hard work our companies did to build this massive network?
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Nigel Hay
(@LakeErieVlogger) reported
@TELUSsupport when I first transferred over to Telus, I had very little issues with internet in my area. This past year and now it's been awful, very very weak signal, limited spots that work in the area. Crystal Beach, Ridgeway, Ontario
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@katheren
(@Katherenfog) reported
...along ceiling. Drilling & putting a wall modem in. Then 4 am I get phone call that kept ringing until I answered saying my 'home security' system was showing low battery! I never signed up for that service & they were rude & would NOT believe me. Then when I called Telus ...
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TELUS Support
(@TELUSsupport) reported
@rcvaughan Hi Rebecca. That number is not a valid TELUs one. We'll flag it to our support team so they can look into it.
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Indigenous Shimmer
(@PacificRaine2) reported
Just putting this out there...if you've been a long term customer of Koodo, or it's parent company Telus, and you've been shown your value (in a negative way) by them, I strongly recommend filing w the CRTC. Especially if this has happened in the last 6 months. #koodo #telus
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*******
(@CockyCryptoKing) reported
Canada has the worst TV coverage, im not watching the world cup, im watching Telus ads and Loblaws discounts
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Lord DS
(@LordDSofCanada) reported
@KyleGunderson Let me tell you about my TELUS experience this month. I’ve called in three times, each being on hold for over an hour before having them hang up on me. When you finally do get through, you get transferred all over for a couple more hours because their automated systems suck.
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Brad Urbanowicz
(@BradUrbanowicz) reported
@TELUS and @TELUSsupport I'll try this again....can someone please help me out here? I have dm'ed, called etc etc quite a few times and no response. Or when I get response, nothing is done to help out.
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Master lawyer
(@Masterlawyer62) reported
@KalmiaLatifolia @OrangeParkBuzz @CollinRugg You obviously have never been to Canada. Telus cell phone service 120$/month. Cell phone 12OO$
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drunk.waitress
(@_drunkwaitress_) reported
@TELUS @TELUSsupport You were supposed to install internet at my new apartment on Dec 7. You have now cancelled my appointment for the THIRD time. I’m a student. I need internet. I am so frustrated with your terrible customer service.
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Patrick blue check
(@otohp) reported
Your ******* PVR sucks @TELUS ! ******* disgraceful! Stopping recording before the end of a World Cup Final! ******* disgraceful!
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Vivek Nalawade
(@vickypharmahere) reported
@AdnansArk Can you please check why is Telus getting beaten down?
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@katheren
(@Katherenfog) reported
Shaw coming tomorrow set my service back. The telus door rep totally promised things above his paygrade! When I called telus they reccommended i go back to shaw after ppl knocking 4 times at my door to switch me! I am going to file with BBB. I trusted telus -it is a big company!
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@katheren
(@Katherenfog) reported
Just so not right! I told my family I would buy biggest turkey this year! A fresh one we could never afford before! I shopped items knowing I had gift card coming! Telus is huge company & I believed this worker as a rep of them! Just so angry to get set up to fail by telus.
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@katheren
(@Katherenfog) reported
I lost a great job recently due to a stroke & was so excited to get a break in world! They 'sold' the deal by saying they knew people could use extra help in winter! Telus only wired our complex within last 2 years & they have given great deals to many in here- so I believed!
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Allan Marston
(@AllanMarston) reported
Is there a Telus outage right now?
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Lori Barker🇨🇦
(@loridbarker) reported
@TELUS How do you talk to person who can help you? I have talked to numerous people, have a confirmation number from a tech and no one can help me and keeps on trying to sell me stuff. I need to know when you guys are showing up!!!!
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vL3GO
(@vL3GO_) reported
@TELUS @TELUSsupport Holy **** can you guys do ur job and fix ur servers! I swear to god every time I get on at night my internet goes to ****! 800 ping to 3300, you guys are a joke.