Telus

Telus Outage Report

Why is my Telus service not working?

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Telus Outage Chart 03/08/2026 03:05

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Telus compensate me for the outage?

The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (45%)

    Internet (45%)

  2. Phone (29%)

    Phone (29%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. TV (6%)

    TV (6%)

  5. E-mail (5%)

    E-mail (5%)

  6. Total Blackout (4%)

    Total Blackout (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Calgary, Langley, Victoria, Edmonton, Montmagny, Vancouver, Sidney, Sherwood Park, Toronto, Saint-Georges, Purpleville, Prince George, Nanaimo, Ottawa and Richmond.

Loading map, please wait...
City Problem Type Report Time
CanadaCalgary Internet
CanadaLangley Internet
CanadaCalgary Internet
CanadaLangley Internet
CanadaLangley Internet
CanadaVictoria Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • Dill33266599 Dill (@Dill33266599) reported

    @TELUS I payed my bill every month and I have proof of that which doesn't matter anyway because im not a lier you GOD DAMNED LITTLE *******. GO TO HELL FOR WRONGFULLY ACCUSATIONS AND STEALING FROM A CUSTOMER.

  • dodgeboy76 chompchewy (@dodgeboy76) reported

    @RachelNotley @KathleenGanley What about the Cell company’s @TELUS and Bell, prices are god damn ridiculous

  • TheStanchion Wyatt Arndt (@TheStanchion) reported

    I'll say what we're all thinking. If @sportsnetmurph gets that TELUS promo right, this never happens.

  • 8bitslong 8bitslong.xrp 🔋\__(o.o)__/🔋Candles this BIG $10+ (@8bitslong) reported

    @globalnews Have to come to Twitter because Global news Edmonton via Telus is unwatchable, choppy service.

  • Jigglemonster96 An actual degenerate (@Jigglemonster96) reported

    @krystalball Don't forget amidst all this our government admitted to spying and tracking over 33 million Canadians via their phone by buying the user data from telus, so I will never understand why people so vehemently side with the government when they prove they don't care about our rights

  • 8bitslong 8bitslong.xrp 🔋\__(o.o)__/🔋Candles this BIG $10+ (@8bitslong) reported

    @TELUSsupport @Telus Is there an ETA on when the service in Edmonton area to be resorted, cable/internet?

  • FrankPGallo Frank Gallo (@FrankPGallo) reported

    @MobileSyrup The Telus 5G network (Telus owns Koodo) is only marginally faster than the 4G network. Is this how they plan to differentiate their upcoming 5g plans from their 4g plans? Slow down the 4g plans so the 5g plans look better. Pretty frickin shady, even for a sleazy big 3 Telco.

  • eileenyleung Eileen (@eileenyleung) reported

    @TELUS worst experience ever! Your customer service is condescending and insensitive to the covid situation. I regret even thinking of porting my number to Telus. I feel scammed!

  • askrickdotcom SumGuyOnline (@askrickdotcom) reported

    I predict still no one will go to the museum. Maybe pay people to go. Especially if it’s as bad as Telus Spark!

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    MP Green raises a few good issues. Telus pretends to have no idea that their health programs violates Alberta health reg's. LOL It was in the media, sheez.

  • ysk_dek Meme Wizard (@ysk_dek) reported

    @simp4lims Fukn do it, even without the Telus health ****, you should still try and get one.

  • abosse2001 austinbruski (@abosse2001) reported

    @TELUS @BlackHealthCAN Your unlimited data plans are already incredibly expensive. Your 40gig plan is $90 for comparison sake, in the us $60 will get you truly unlimited data. Not the high speed bullshit. Now you're adding speed caps? Your 5g sucks. 5g in my location is 7mbps. Your pricing is terrible.

  • AlbertanKelly Kelly (@AlbertanKelly) reported

    I’ve known my phone was on the brink for the last, oh 1-2 years, but it’s starting to do weird things. I think it’s actually dying a slow death. Remind me again why I am paying $150 bucks a month for my phone (iPhone 8, device paid for upfront) ... ? @telus

  • _davidobrien David O'Brien (@_davidobrien) reported

    @jennwalliss @TELUS $25/month flat rate excluding overseas calls, which I never make

  • tmsoil T SPENGLER (@tmsoil) reported

    @TELUS Down with 5G. If it kills birds, what will it do to the rest of us?

  • girlsetsfire29 Rebecca (@girlsetsfire29) reported

    @TELUSsupport @TELUS Your callback service isn’t working properly. I’ve received 3 vmails telling me that I’ve missed my callback, but no missed calls?

  • AlbertanKelly Kelly (@AlbertanKelly) reported

    @AnastasiaSci @TELUS Yep. I know. Need a new plan. The issue was I was on a $90 per month plan with 2 Gigs of data - which I significantly go over each month.

  • CURTMAH 馬德豪 (@CURTMAH) reported

    @chrisdoyle78 Yep, it was a disgrace that it was so closed off to street level pedestrians, esp on Stephen Ave of all places. This will hopefully add to the street, unlike that **** hole known as the Telus center.

  • AvoidAmazon Boycott Evil Amazon - Find Alternatives (@AvoidAmazon) reported

    @TELUS @eternitymartis @tamarataggart Focus on giving customers better service and stop ripping them off. This would be a better issue for you to work on.

  • JimSollows Jim Sollows 🇨🇦 (@JimSollows) reported

    @TELUSsupport @TELUS I’m a Telus mobile customer but am beyond frustrated with the incessant Telus marketing calls I get!! How do I make them stop??

  • BakedGoodsYYC Baked Goods (@BakedGoodsYYC) reported

    @rory__lewis @kEndAllWars Back when I worked at telus my onenote had like 50 tabs with note templates covering all the outcomes for like 95% of the types of work I was assigned. When I started using it I had to **** around for an hour or more to avoid being way way more productive than everyone else.

  • Vee__Writes Mrs. Larmond (@Vee__Writes) reported

    I've always boasted that I would never leave @TELUS but clearly as of late they're intent on pissing people off w/ their fuckery @Drake come port out my number with your own ASAP

  • builddensity Scott T. (@builddensity) reported

    @jennwalliss @TELUS I use Koodo prepaid because I'm cheap and it's $45 for country wide calling and some data that I never use. But it's a pain when you leave the country.

  • andros_sk_mari ΑΛΕΞ K (@andros_sk_mari) reported

    So @TELUS / @koodo are capping internet speed on 4g plans to 100Mbps, which charging a **** load of money on their higher tier plans. In other words, either their network sucks, or they will introduce a price plan add on to get faster speeds. #telus #koodo #canada @CRTCeng

  • TELUSsupport TELUS Support (@TELUSsupport) reported

    @brokensegment Hi Todd, these emails are sent to clients that are subscribed to Telus Online Security. If you do not want to activate the service, please give us a call at 1-888-811-2323 to cancel.

  • AvoidAmazon Boycott Evil Amazon - Find Alternatives (@AvoidAmazon) reported

    @TELUS @BlackHealthCAN I have a better idea: instead of posting tweets to try to make yourselves look good, why don’t you actually treat your customers well instead of ripping them off?

  • IamKGB Kat B (@IamKGB) reported

    Hey @TELUSsupport @TELUS is 16043151538 one if your customer support numbers? Apparently I’m eligible for a phone upgrade according to the guy that just called. He hung up when I said validate who you are…

  • OurFatherChaos Adam Berg (@OurFatherChaos) reported

    @_adamdh I used to LOVE going to Telus Field for Trapper games (and then Edmonton Capitals games since the Crackercats sucked and also had a terrible name). I hope they stick around!

  • Tony85737721 Tony (@Tony85737721) reported

    @TELUS why is ADT by Telus adding tens of thousands of dollars as an employee benefit on the T4 for 2021 when the service vehicle is used 99% for company business??? Is this even legal?? Is this not fraud?? I would ask them myself but no direct phone number or email???

  • MikeyB0101 Michael (@MikeyB0101) reported

    Anyone on Telus in SE #yeg having internet issues this morning, it reset my modem but it's still super slow...