Telus Outage

Is Telus having an outage right now?

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

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Telus problems in the last 24 hours

Telus Outage Chart

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

Internet
(47.86%)
Phone
(20.36%)
E-mail
(11.07%)
Wi-fi
(7.86%)
TV
(7.14%)
Total Blackout
(5.71%)

Telus Outage Map

The most recent outage reports and issues originated from Vancouver, Nanaimo, Edmonton, Montréal, Chilliwack, Calgary, Ottawa, Surrey, Alert Bay, Kamloops, Thornhill, Toronto, Port Coquitlam, Abbotsford and Maple Ridge.

Vancouver Wi-fi
Vancouver Internet
Nanaimo Internet
Edmonton Phone
Vancouver Internet
Montréal Internet

Telus Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Telus Issues Reports

Latest outage, problems and issue reports in social media:
  • sexycoconut1 Ray Syed (@sexycoconut1) reported

    @PublicMobile We are a Canadian Military family, posted back to Canada next year in summer. We used to be with Telus, but we are through giving our money to huge corporations for crappy service. Hoping to touch base with you prior to coming back home!

  • TopazStudiosCOM Topaz Studios (@TopazStudiosCOM) reported

    @TELUSNews @TELUS Almost no service in some residential areas in SW Edmonton though...

  • mother_abby Mother Abigail 🌙 (@mother_abby) reported

    @billybobjoedir7 @ShawInfo @TELUSsupport Ugh we turned to Telus as soon as they installed the FibreOptic cable on my road. Never looked back.

  • xPumpkinEater69 Daniel Cadieux (@xPumpkinEater69) reported

    @ShawDirect your internet sucks. Get on TELUS’ level.

  • Theuncledrunk Skyler, The Creator (@Theuncledrunk) reported

    @@TELUS y’all have the worst wifi ever. I’ve watched a total of 2 mins of a YouTube video in roughly 10 mins due to loading and buffering. 10/10 do not recommend

  • Charmingman66 This Charming Man (@Charmingman66) reported

    Telus Firelog sucks

  • Kylan_K Ky (@Kylan_K) reported

    @TELUS **** you Telus. We are not stupid. It's near common knowledge already that neither you nor any other #5G provider has been able to provide a SINGLE human health study. Until you can prove it safe & thousands of scientists worldwide wrong we will not allow you to force this on us.

  • Kylan_K Ky (@Kylan_K) reported

    @TELUS **** you Telus. We are not stupid. It's near common knowledge already that neither you nor any other #5G provider has been able to provide a SINGLE human health study. Until you can prove it safe & thousands of scientists worldwide wrong we will not allow you to force this on us.

  • Kylan_K Ky (@Kylan_K) reported

    @TELUS **** you Telus. We are not stupid. It's near common knowledge already that neither you nor any other #5G provider has been able to provide a SINGLE human health study. Until you can prove it safe & thousands of scientists worldwide wrong we will not allow you to force this on us.

  • Scott_on_the_go Scott (@Scott_on_the_go) reported

    @JulDunham @SuperNinfriendo @jeffnotgoldblum Yes! Telus lets you round up your bill now and it goes to charity. Maybe they should round my bill down and they can donate to charity.

  • Gronith Grant Smith (@Gronith) reported

    @TELUSsupport I had to turn off the power bar to my TV and my 4k box isn't coming back up I get 3 dots. The lights go out then a minute later it comes on with a telus logo then no signal

  • HelleMax Carrie Marshall (@HelleMax) reported

    @cambridge99 @ariellakimmel @LukaszukAB @TELUS Sir, you were not in her shoes at the time the woman called him. You do not know why she chose to call her colleague for help. None of us know the exact details of her choice. But, Mr. L used his judgement at the time to help how he could. We should respect that.

  • trishar13 Trisha Roberts (@trishar13) reported

    @butlermatt Koodo isn't bad for their plans. I'd rather keep one provider for both for now. Network isn't too bad either for eastlink either. Surprised actually. Telus was laggy and half my txt failed to send.

  • HelleMax Carrie Marshall (@HelleMax) reported

    @cambridge99 @ariellakimmel @LukaszukAB @TELUS No, the one where he was confronted with an emergency situation which he had to assess from abroad on how to proceed. I'm pretty sure most of us would not be thinking about cost if someone called for help.

  • tweetsforteetz tweetsforteetz (@tweetsforteetz) reported

    @RogersHelps The recording is saying a one hour wait. This is when I was told that my bill was going up to $150. I’m considering @Telus and @bell if I have to wait an hour to be told there’s no incentive to stay with R. @Rogers has the worst customer service, and I’ve been with R for decades

  • mayur8886 mpatel (@mayur8886) reported

    @TELUS **** you and your service and sales representative and as well you customer service jerk always look to steal money from customers pocket @ctvsaskatoon @JustinTrudeau @NDP and this people as well jerks

  • the_8_elements April Prescott (@the_8_elements) reported

    Thanks for the new replacement modem, @TELUS 👍 The oversight of the customer service rep who called 👎 Please inform customers that not every Canada Post outlet can take the return shipment. Thanks! #CustomerService #telus

  • FoxYamaha123 darrell (@FoxYamaha123) reported

    @elonmusk It’ll be banned in Canada because the hydro companies will bar it the same when any ISP try’s to enter the canadian market it’s shut down by bell Rogers and Telus

  • andge1 Andi B (@andge1) reported

    @jobourque2 @TELUSsupport We’ve been with TELUS for nearly 10 years. It’s only in the last few months that we’ve been having consistent problems with the Internet.

  • scotianblu Cory Seven El (@scotianblu) reported

    @TELUS getting customers to WAIT a week when ORDERING a new phone ONLINE, has got to be one of the WORST things...relying on SNAIL MAIL!!!

  • mrscusi23 kristina cusi (@mrscusi23) reported

    @TELUS Our internet keeps going down at night. Connection just all of a sudden is cut. This is not right. It’s consistent on a nightly basis. WTH @TELUSsupport

  • KNVBCMNT C-Money (@KNVBCMNT) reported

    @ShawInfo Hey Shaw: I’ve been on hold for 2 fricken hours tonight split up between 2 different transfers. You said that your customer service was better than @Telus, but now this disgruntled Shaw customer is going to find out the old fashioned way. See ya. #switchingtotelus

  • DaysFallShort Ankit Kapoor (@DaysFallShort) reported

    @TELUS I have never experienced such horrible customer service from a company as I have with @koodo. Trying to resolve a serious matter involving identity theft and fraudulent accounts and there is absolutely no help

  • blueambition Nigel Henderson🇨🇦🇺🇸 (@blueambition) reported

    @RogersHelps Wow, quite the bill you left me with on a flagged account from beloved credit operations $1340 is kinda much for one month's service. Telus is offering me $200 per line i move over to them from you guys. please start fixing my account cause this hurts me bad.

  • Gaubryn GAUBRYN (@Gaubryn) reported

    @canadapostcorp @TELUS @TELUSsupport TELUS should drop Canada Post for mobility web orders. I've never seen such disorder and delays with any other courrier. This looks bad!

  • TELUSsupport TELUS Support (@TELUSsupport) reported

    @Fashionmomage Hey JC, In accordance with the original mandate to offer Call Filtering, TELUS has already begun offering our Call Control service to their wireline customers in 2018. We are looking forward to launching to our Wireless customers in the very near future.

  • WestrnWatchdog Western😷Watchdog🇨🇦🇺🇸🇬🇧🇪🇺🇦🇺🇭🇰🇹🇼🇯🇵 (@WestrnWatchdog) reported

    @iDrifter @Stella_7799 @of_watchdog @TELUS @Snowden The US is going to destroy the CCP and there's nothing you can do about it, ****** scum. **** China, and **** you.

  • KLCURLS K (@KLCURLS) reported

    toooo damn much lol never get a phone plan with telus!!!!

  • naeimkarimi Naeim Karimi (@naeimkarimi) reported

    . @TELUS despite all the hype about your wonderful customer service, your EPP Sales and Support sucks. Takes them 4 days to respond to inquiries. Lost on a Black Friday deal because of this.

  • davechanedm Bill 22 is corrupt Chan 🏳️‍🌈 (@davechanedm) reported

    @TELUSsupport Loyalty is handling it. I have been a Telus customer for over 20 and your service has finally driven me away. I am paying the same for lower speeds than my previous address, been promised fiber for years, the last straw was the tech not showing or calling.

  • aemLahave AdamE (@aemLahave) reported

    @Apple That jist looks like terrible bullying. But yeh sure I'll try Telus.

  • SohalTarlochan Tarlochan Sohal (@SohalTarlochan) reported

    What a disappointed business service Telus providing to Cananian business..! Why Govt. of Canada not make sure the service on time. Businesses losing Money What a horrible Service, it's been month running behind. Ticket WR42285 @TELUSBusiness @JustinTrudeau @theJagmeetSingh

  • davechanedm Bill 22 is corrupt Chan 🏳️‍🌈 (@davechanedm) reported

    The incompetence at @TELUS is astounding. After being unhappy with my service I decided to move to @ShawInfo. I called to find out the billing cycle so I could cancel at the right time. So, I wake up to discover they disconnected me. This is why I am leaving.

  • rishabh_snh Rishabh Sinha (@rishabh_snh) reported from Toronto, Ontario

    @TELUSsupport @TELUS I am having issues with phone. My services aren’t disconnected. Can you help

  • kathystock Kathy Stock (@kathystock) reported

    I write about @Telus today, not to be petty, but to hopefully seek justice for myself and others who are victim of unfair and unjust business practices and to hopefully inspire some better customer service. I had been with Telus for 7 years but never again.

  • kathystock Kathy Stock (@kathystock) reported

    Two weeks later, @Telus sent the mystery bill to collections and neither they, nor the collections company, can or will tell me what the bill is for. If I want to see the bill, that I have never received, I need to pay $6 to view it. (part 8)

  • kathystock Kathy Stock (@kathystock) reported

    On October 17, I receive a random bill from @Telus, telling me I owe $60 for data overages but they won't allow me to see the bill, or tell me the dates the overages are referring to because I am no longer their customer. (part 7)

  • kathystock Kathy Stock (@kathystock) reported

    I was then encouraged by the @Telus agent to switch to their more expensive, unlimited data plan. After chatting with many other Telus customers, this apparently is a systemic issue to get people to upgrade plans. (part 5)

  • kathystock Kathy Stock (@kathystock) reported

    After speaking with someone from @Telus, I was told there was nothing they could do, it looked like I used the data, and even though it didn't line-up with my previous 7 years of data usage as a customer, I would be held liable. (part 4)

  • kathystock Kathy Stock (@kathystock) reported

    I assume I am not alone, so I am making my situation with @Telus known publicly, to help others who may be in the same situation and to hopefully see positive changes take place. (part 2)

  • kathystock Kathy Stock (@kathystock) reported

    I've never done this, and I seriously hate to...but I believe in moral business practices and I have never felt extorted by a company the way I am currently being by @TELUS 1/1

  • Stella_7799 Stella ✨🇨🇦 🆘 HK (@Stella_7799) reported

    @iDrifter @TELUS Says that piece of shit

  • lapping_chris Chris lapping (@lapping_chris) reported

    @TELUSsupport I'm not sure how they knew I was a Telus customer ii mm guessing BC of my network or what ever but these guys went WAY out of their way to make it look official that it was TELUS that was contacting me only after doing some digging did I find Mustardcat info

  • illin33 illin33 (@illin33) reported

    My new phone didnt arrived as estimated. I am mad at telus and canada post. That is all. First world problems

  • LingoCat ((( Salty Cracker ))) (@LingoCat) reported

    Also: 2 the young TELUS rep that came 2 my mom’s house & tried 2 sell me shit & I snarled “Not! Interested!” — I’m insanely stressed & ur pushy AF, but opening the door 2 add “Take. A. Hint.” was unneeded & rude & mean. I am sorry I made ur already hard job even worse 2nite 😔

  • JayBee67403144 Jay Bee (@JayBee67403144) reported

    @gibbrn None of the Telecom Monopolies care anyways.. Canadians pay the highest rates in the world and receive the worst service! @CRTCeng @Rogers @Bell @TELUS

  • North_Resists Alberta Fact Checker 🌈 (@North_Resists) reported

    @profx307 @TELUS Their customer service is still some of the worst in the business. I tried booking a fiber install twice, no shows both times.

  • TomTurc15 Tom (@TomTurc15) reported

    @TELUS “Go cross-eyed if you support the troops!!” Section 213 Row 2 Seat 4 #AllConnected

  • DisabledWarRoom ⚖️Leah McRorie (@DisabledWarRoom) reported

    @CraftyGal65 Never heard about Telus doing this too ... 🙂 good to know cause there are many children who need and want gifts. I was an old soul. Gifts never mattered to me. They still don’t. All I ever wanted for Christmas was a real mom & dad. I still do. 🌲

  • RedeemerBlood Alexander Scott (@RedeemerBlood) reported

    Well @Rogers after 5 years I am now the proud owner of a ZTE MF275R with @Telus. You can shove your overpriced under data'd plans. I will never use anything related to Rogers again. You really need to start respecting rural Canadians and stop ripping them off. Your all crooks.

  • KarpovGambit KarpovGambit (@KarpovGambit) reported

    @ChelseaCYCP @OCTranspo I feel your pain... The problem is turf... Shaw own FM and Rogers, Bell and Telus make it hard for them to gain any traction in the Eastern Canada. Ottawa is a particular problem because CRTC decided to that Videotron is a better startup to serve our city.

  • jesseschooff Jesse Schooff (@jesseschooff) reported

    @CRTCeng @Rogers @Bell @TELUS I don't know which banks don't support proper (ie: not SMS-based) two-factor authentication, but I do know that several of them don't. @BMO @CIBC @TD_Canada @scotiabank @desjardinsgroup – if you haven't already, now is the time to implement authenticator-based #2FA #infosec

  • VergeMMA Austin Verge (@VergeMMA) reported

    @maureensmith232 @FreedomMobile @freedomsupport @Fidomobile @koodo @virginmobilecan @Rogers @TELUS @Bell They’re all not very nice at all in my opinion, and it wouldn’t hurt any of them to at least act like decent human beings, they just won’t because they feel they don’t have to. #norealcompetition #mobile #issues #Canada 🇨🇦

  • bryanloewen JonBenét Ramsey (@bryanloewen) reported

    My mexican phone plan has 8 gb of data and unlimited North American calling for $35. It’s been a month and I have 2 gb left. (And I use my phone a lot here.) My @telus bill was consistently at least 10 gb — usually more — and my bills are like $200. Eat shit Telus.

  • VergeMMA Austin Verge (@VergeMMA) reported

    @maureensmith232 @FreedomMobile @freedomsupport I’m sure that all of the discount networks @Fidomobile @koodo and @virginmobilecan are trying to improve, but they are still a part of @Rogers, @Telus and @Bell and I’m not interested in any of them, they’re all the same, indifferent. - #mobile #customerservice #issues #Canada 🇨🇦

  • _traitor_ Gihad Buttz (@_traitor_) reported

    @MichelleRempel I've had two bad experiences with Telus, they treat the customer horribly. Canadians overpay for everything. We need some competition from USA companies.

  • jesseschooff Jesse Schooff (@jesseschooff) reported

    This attack is happening as we tweet. I would encourage @CRTCeng @Rogers @Bell and @TELUS to put an immediate moratorium on number-porting until this attack vector can be mitigated. You need to treat this as a zero-day vulnerability.

  • teepray O Trishmas Tree (@teepray) reported

    @nicolestamp TELUS. I have the peace of mind plan. Never any data overages anymore.

  • aalapparekhap Aalap Parekh (@aalapparekhap) reported

    I ordered a phone from @TELUS , they promised me to give me in 3-4 business days, it has been a week but it hasn't arrived yet. You are misleading. Right now I have no network right now, I have ported to @TELUS and have my services off since a week, this is poor. #disappointed

  • mmastrac Matt Mastracci 💬 (@mmastrac) reported

    Somewhat amusing that my condo, a block away from @ShawInfo headquarters, will have gigabit up and down from @TELUS while Shaw is stuck in the low 100s down and 15-20Mb up.