Telus Outage Report
Why is my Telus service not working?
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (48%)
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Phone (28%)
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Wi-fi (10%)
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TV (6%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Chilliwack, Huntsville, Calgary, Edmonton, Vancouver, Coquitlam, North York, Victoria, Nanaimo, Salmon Arm, Langley, Rapide-Danseur, Spruce Grove, Fredericton and North Vancouver.
| City | Problem Type | Report Time |
|---|---|---|
 Chilliwack |
Internet | |
| Huntsville |
Phone | |
| Calgary |
Internet | |
| Edmonton |
Internet | |
| Vancouver |
Internet | |
| Coquitlam |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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E-Comm 9-1-1
(@EComm911_info) reported
.@TELUS advising landline/cell service currently unavailable in the community of Spences Bridge (@TNRD). No ETA from #TELUS on restoration. Life-threatening emerg? Dial 911 in case service restored. No service? Ask friend for help & head to nearest ER/doc or police/fire dept.
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cara
(@jeterfan28) reported
Goodbye Rogers, hello Telus (don’t let me down like they did) Realistically I’m just waiting for @VancityReynolds and #mintmobile to come to Canada
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Bill 🇨🇦
(@RowdyNoMore) reported
@kingtorc @Virgin @VirginPlusCare Telus has plans that have the data slow down after 30gb. No overage fees. 30 gb is a lot of data.
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BKR40
(@TattrieBNT) reported
@TELUSsupport I was supposed to receive a Optik TV box. Never showed up. I was told my Telus home security system would be installed for me free of charge, no one came. When I call for support I always need a callback, calls from Telus go straight to voicemail every time.
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Persassy
(@Per_sassy) reported
@nationalpost @TELUS Wtf...is it just me or is homeopathy approved of now as long as its labeled "native"?
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TELUS Support
(@TELUSsupport) reported
@tsubikiwata Hi there! Assyst Payment is a legitimate TELUS service for making payments to notaries.
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D.I.M
(@dimstereo) reported
Thanks @TELUS and @TELUSsupport for suspending my home services even though I’ve never missed a payment. Now I’m spending two hours to get this resolved.
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RoboChiCKEnn
(@RoboChiCKEnn) reported
@Shawhelp Telus sounding really good. Their internet is working why isn't yours? Like every other time!!! I am definitely leaving Shaw this time. Absolutely trash service idc what kind of storm.
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MD
(@madan889) reported
@TELUS I was offered some outage credits due to Internet service degradation as well as an additional discount, but I saw Telus still charge full service fee as shown in my billing. Need to resolve this issue ASAP. Please call me at 778-681-2889. Thank you for your kind attention.
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Manda👑🍺
(@breweryprincess) reported
Shaw is having internet issues. Telus is cutting in and out cell phone issues. Zoom has crashed both of my computers today. Is it the EOB yet?
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Victor Anleu
(@PaNDAMoniuMsGoD) reported
**** you telus!
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theRebelWife
(@theRebelWife) reported
@CindyPedulla @CTVToronto Telus already offers this service
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LINNI 🔮
(@LinnieL7) reported
@ai6yrham @Kamscan This would be a good time to use that Emergency alert system that we had numerous test runs for. @TELUS
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xShawnyboy
(@xShawnyboy) reported
@TELUS only if you are okay with customers giving your company a bad rep. You gotta change how you treat your customers
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Rhonda Stewardson
(@rhondastew) reported
@TELUS someone calling from 647 954 0351 and claiming to be offering a deal on plans with you is EXTREMELY rude and aggressive and if it's legit you need to have a word because that he has an awful way of dealing with people.
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Regulus Coeur
(@CoeurRegulus) reported
@Hannah_Bananaz Huawei is already in TELUS' network, the public just isn't aware.
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Rachel🌻💕
(@thennamesrachel) reported
@jbgreenan Rachel did not like the emergency alert while working at TELUS where all the demo phones also went off…
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BootsCAN
(@boots_can) reported
@stock_guy1 @TELUS @GMolsonCHC I agree with you , but the grass is not always greener on the other side .. Remember Molson let Gauthier be GM for 3yrs and he was awful !!!!
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TorontoTours.ca
(@TorontoToursCa) reported
Anyone else having issues with Telus? Some calls and some sms are not going through. Its been on and off 2 days. #telusoutage #Toronto
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TorontoTours.ca
(@TorontoToursCa) reported
@TELUSsupport I have issues, on and off sending sms messages and making calls, and mobile internet. Some sms messages get through others don't. Toronto area. Other colleagues who use telus say the same thing. When they contact support, they are told there are no outages.
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The Fraser Institurd
(@FraserInstiturd) reported
@telus is so brutal. Try to log in with one device to watch the game. Won't load. Try with another device finally loads but says too many devices. Log out of everything and try again. Too many devices. What a garbage system and company!
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♠️ ACE
(@TheAce_Cleo) reported
@theprovince @TELUS Then why is the signal always dropping and failing like never before? Are you testing a take down on behalf of HUAWEI?
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GrandpaNippy
(@kiemag) reported
from
Westmount, British Columbia
@vancitysportswx It is a good route but not capable of handling the inevitable increase in volume, cell coverage is terrible #telus #rogers need to come up with an immediate upgrade plan
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Rabies Positive 🤤
(@jurdaforzi) reported
@TELUS @NHLFlames How about sticking with what you're good at -- providing incredibly overpriced slow internet and mobile service?
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Terri Nielson
(@AlbertaTerri) reported
@TELUSsupport why is the Telus tv reception so bad in Lethbridge, AB? Picture keeps breaking up and audio does the same.
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スコット
(@y2skot) reported
@TELUS Only “young” professionals have this option? Damn.
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eric
(@erics41666) reported
@TELUSsupport @TELUS a billion dollar company and you ****** morons aren’t open to help me out over the phone at 8:50 AM magnificent
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AliGibs
(@starmediaguy) reported
So f’ing typical of Canadian #wireless providers. My 2nd ‘net bill from #Telus has a $20 charge that I’m SUPPOSED to be credited for. Now ai have to spend 30 min minimum on the damn voice-jail. Or just bend over.
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caitlino
(@Zipti3) reported
@TELUS device care is literally the most garbage service with no employee who actually knows what's going on. -3/10 would passionately speak out against Telus and Ausrion. Go get your phone repaired elsewhere.
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Dhruv
(@Dhruv23081999) reported
@AmalDevaraj2 @AICommunitybyTI i think they don't pay us. and i listen from other friends that they pay only 50% payrate and they work full accuracy. i think they do it right with us.poor management.@TELUS