Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (25%)
• Wi-fi (13%)
• Total Blackout (6%)
• E-mail (4%)
• TV (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Calgary, Grande Prairie, Vancouver, Surrey, Edmonton, Kitchener, Duncan, Montréal, Toronto, Spruce Grove, North Vancouver, Wetaskiwin, Fort St. John, Taber, and Mississauga.

City	Problem Type	Report Time
Calgary	Internet	7 hours ago
Calgary	Internet	7 hours ago
Grande Prairie	Internet	11 hours ago
Vancouver	Wi-fi	11 hours ago
Calgary	Phone	15 hours ago
Grande Prairie	Internet	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  JABO Vancouver (@jabo_vancouver) reported 2 minutes ago

  @SluaghainO @TELUS Nah, the Telus internet is down here.

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  The Entire Population of Canada (@ChefTannis) reported 2 minutes ago

  @TELUS My tsn went down right in the middle of the Spain match! In Vancouver, I completely missed the game . So upsetting, unacceptable @TELUSsupport

• 
  ChinoAleman (@chinoalemano) reported 6 minutes ago

  @ThematicTrader @mkfilko From what I’ve read, $TRT’s margins were stable for four years and only came down recently. If my intuition is right, they probably lowered them to get a foot in the door with Micron and COHR. Something similar happened with AMPG: they cut their margins to get a foot in the door with TELUS, and once they were in, they raised them again. But I'm open to your thoughts, since I'm still DDing this company.

• 
  phil (@PartPhil) reported 7 minutes ago

  @garymasonglobe @TELUS It’s awful. When you call do you get stuck on the AI loop?

• 
  Dan Harris (@danharriscan) reported 8 minutes ago

  @JonFraserTF @WitchsBeFlockin @TELUS They all like it when people bundle because it's harder to ditch them if one of the three services goes to ****. They used to compete on better customer service. Now, they DGAF because for every customer they lose due to bad service they gain from someone else's bad service.

• 
  604atom (@604atom) reported 12 minutes ago

  @jodyvance @TELUS Yep Telus customer service sucks. Their agents aren't empowered to solve your issue. And then YOU are told to call some other number to be out on hold for hours. And the circle continues

• 
  Charles @ Victoria (@CharlesVic50) reported 13 minutes ago

  Canada's CRTC needs to push much harder to bring Bell, Telus & Rogers into communication line over their extra fees and poor customer service while 'providing' some of the highest cellphone and internet fees in the entire world.

• 
  ♡ＢｒｉｔｔｓＭａｇｅｅ♡ (@BrittsMagee) reported 14 minutes ago

  I am the most excited girl every right now!! I had to go to Telus in Londonderry and as I was waiting for a phone call from customer service I went to the candy shop next door called Showcase and OMG😱 I wanted to order some months ago online but the shipping is more than the candy so I gave up on ever trying these!! They have so many flavors too!!

• 
  Corey Herscu (@coreyherscu) reported 17 minutes ago

  @JonFraserTF @TELUS Their voice network simply doesn’t work, I found, and when it did, it was crackly & distorted.

• 
  ChinoAleman (@chinoalemano) reported 21 minutes ago

  This is the part that should make shorts nervous. Instead of covering today, shorts actually added another few percent to their position on $AMPG. They're doubling down, not getting out. And here's the kicker: the cost to borrow just jumped from ~35% to ~70%. ✅ 48% gross margins (up from 33%) ✅ Debt-free, ~$18M+ cash ✅ ~$200M market cap (sub-$1B) ✅ Revenue grew 165% last year ✅ FY2026 guidance of $50M+ ✅ Only American 64T64R AI-RAN radio ✅ Deployed at Telus (Tier-1 carrier) ✅ Strategic Partner in DoD-funded Open6G hub (next to NVIDIA, Dell, Qualcomm) ✅ NASA, NVIDIA, Amazon, IBM, Boeing, Lockheed, Northrop, L3Harris as customers ✅ Cryogenic LNAs for quantum (IBM, Google PoC) ✅ Space/SATCOM exposure as the sector re-rates ✅ Founder-led, CEO hasn't sold a share ✅ Short float ~35%, borrow fee spiking Let me explain why that matters. The short fee is what it costs to borrow shares to short. It spikes when demand to short outstrips the shares available to lend. A jump from 35% to 70% tells you the borrowable pool is drying up, fewer and fewer shares left to short, and brokers charging a fortune for the ones that remain. So now the shorts are in a worse spot on two fronts. They're bleeding ~70% annualized just to hold the position open, and there's less room left to add. That's a setup that pressures them to cover, not relax. Adding into that, at that cost, while fundamentals improve? That's a tough hand to keep playing. Not financial advice. I'm long $AMPG. DYOR. 📡

• 
  B.From.BC (@B_rockdf) reported 24 minutes ago

  @garymasonglobe @TELUS Telus, worst company ever in the last 3-5 years. All support is AI and from a 3rd world country.

• 
  ChinoAleman (@chinoalemano) reported 26 minutes ago

  Why do I compare $AMPG ($0.2B) to $KEEL ($3.5B), $DGXX ($0.6B) and $NBIS ($66B)? Fair question. And the answer is bigger than people think, because AMPG isn't just in the same trend as these. It's actually more diversified than any of them. Let me explain properly. Start with what they share. They're all plays on the same thing: the physical infrastructure of the AI era. Not the models, not the apps. The actual hardware and buildout AI runs on. That's the layer that quietly captures the money while everyone argues about chatbots. $NBIS, $KEEL and $DGXX are neoclouds. They sell AI compute out of data centers. You need somewhere to run all this AI, so they build and rent the GPU infrastructure. Picks and shovels for the cloud side. Here's how I think about $AMPG: same idea, but on the tower instead of the data center. That's what AI-RAN means. The cell tower stops being a dumb relay and becomes an intelligent edge node, computing AI right where the data is created, in real time, because some decisions can't wait for a round-trip to a distant data center. And the tower can't do any of it without a radio. AMPG makes the only American 64T64R Massive MIMO radio that open AI-RAN runs on. If a neocloud is the physical layer of cloud AI, AMPG is the physical layer of edge AI. Honest framing: today a neocloud sells recurring compute and AMPG sells radio hardware, so the analogy is about where this is heading, the tower as the next edge data center, not a claim it's already an identical business. Same megatrend, earlier in its arc. But here's where AMPG actually pulls ahead of a pure neocloud play. It isn't a one-trick bet. While the neoclouds live or die on a single thesis, AMPG has multiple real legs underneath it. ✅ Zero debt. ✅ $20M cash. ✅ $200M market cap. ✅ 48% gross margins. ➟ Leg 1, the revenue engine that exists right now: Telus. AMPG's radio is already deployed at a Tier-1 carrier, and on the last call the COO said they "continue to receive orders against that LOI" and projected Q2 "definitely much higher than Q1.". That's real, recurring, shipping revenue. A lot of these pure AI-infra names are still pre-revenue or burning cash. AMPG is selling product today at 48% gross margins. ➟ Leg 2, space. AMPG makes the low-noise amplifiers that are the "ears" of satellites. It shipped prototypes to a "Fortune 50 satellite systems provider" building a LEO constellation, and the only Fortune 50 doing that is Amazon with Kuiper, which then showed up on AMPG's customer wall. (Honest framing: the wall confirms Amazon as a customer, the LEO link is my deduction, not a disclosed deal.) With SpaceX now public, the whole space sector just got validated, and AMPG is the picks-and-shovels under it. ➟ Leg 3, quantum. AMPG makes the cryogenic amplifiers superconducting quantum computers need for qubit readout, with proof-of-concept units shipped to names like IBM and Google. Optionality, not revenue yet, but real and patented and American. ➟ Leg 4, defense. Lockheed, Northrop, L3Harris, Boeing, NASA on the customer wall. Relationships that take years of qualification to earn. So put it together. AMPG is in the exact same AI-infrastructure megatrend everyone loves the neoclouds for, except it also has real shipping revenue, a Tier-1 carrier ramping, space exposure, quantum optionality, and a defense business, all at a sub-$1B cap, debt-free, with 48% margins. That's the part that breaks the lazy argument. When someone says AMPG "already ran 135%" while cheering NBIS or DGXX up 160-190%, they're judging it by the chart, not the thesis. And on the thesis, AMPG isn't behind these names. It's the same trade, with more legs, earlier, and cheaper. They picked the data center. I'm adding the tower. And the tower happens to also touch space, quantum and defense. Not financial advice. I'm long $AMPG. DYOR. 📡

• 
  PsudoMike 🇨🇦 (@PsudoMike) reported 27 minutes ago

  @KerrGordon Not typically — SIM cards are separate from the device. The phone connects to the network via the SIM (or eSIM). Telus framing it as hardware doesn't change that it's a mandatory access fee.

• 
  Craig T. Miller (@cckcmiller) reported 29 minutes ago

  @TELUSsupport how bad is your support that I cannot find a phone number to call support. Telus assist is a joke and anytime I have gotten into your support queue it has been a joke.

• 
  Gary Mason 🇨🇦🇺🇦 (@garymasonglobe) reported 32 minutes ago

  Hi @TELUS I am happy to report that someone from your team called and we sorted the problem out over the phone with the help of a video link. Fingers crossed, issue resolved.

• 
  Ritz (@4evrCanada) reported 32 minutes ago

  @MLArajchouhan I emailed you re TELUS cutting my bro off. He has no access to phone, food, 911, his daughters, or medical emergencies. Telus refused my help because "I'm not authorized on account." FIX IT!

• 
  Rick (@Rick19053470) reported 34 minutes ago

  @JonFraserTF @TELUS Yikes!! I just moved to Telus from Shaw/Rogers to get much lower rates and fibre-optic service.

• 
  Ehrmantraut Capital (@EhrmantrautCap_) reported 35 minutes ago

  @Palmersfortune The fundamentals on the company are strong. This is not merely hype, but a rally sustained by strong fundamentals and real catalysts (such as $NVDA diclosed as a customer & the Telus article that resurfaced).

• 
  TheRooster (@HandsofScars) reported 37 minutes ago

  @JonFraserTF @TELUS I tried to get a new phone twice in the past year and both times the sales rep made the experience terrible so I simply left.

• 
  n (@noorrbit) reported 42 minutes ago

  WHY IS TELUS SERVICE SO *** @TELUS I beg u fix it it’s taking 5 years to load

• 
  D (@esSpyderMonkey) reported 43 minutes ago

  @TELUS While we’re at it fix the volume of the Apple TV app. It’s 30% lower than every other app resulting it wild volume fluctuations when switching apps.

• 
  Alex Blanchard (@Alexblanchard67) reported 45 minutes ago

  @JonFraserTF @TELUS I switched to @FreedomMobile for home and mobile last year. Cut my bill in half and don't pay roaming fees. The service has been the same as Rogers I had before. Highly recommend

• 
  🆒 Chris Parry (@ChrisParry) reported 50 minutes ago

  @garymasonglobe @TELUS Telus doesn't want your busiess. I use @heybabbl - local, way cheaper, no contracts, service without call centers

• 
  ms.mom (@ohsoobvious) reported 51 minutes ago

  @jodyvance @TELUS Seems like @Rogers or Shaw is just as bad. They both suck.

• 
  VanCity!!! (@VanCityPaez) reported 51 minutes ago

  @for_vaughan @TELUSsupport There's a reason so many of my neighbours have switched from Telus to Rogers. The customer service is horrible, and their plans suck.

• 
  Mary (@Mary54661403) reported 51 minutes ago

  @TELUS They don't recognize my email, password is incorrect and ask me to reset it. Have done that several times but it never seems to work I have an email today "Koodo Apple Stream" and was able to get in from my "save e-mail address and password but not when I type Koodo for access?

• 
  ChinoAleman (@chinoalemano) reported 54 minutes ago

  I haven't sold a single $AMPG share. Not one. And I'm not going to. Strategic critical key component (US knows and funds Open6G). I watched what $AXTI and $SIVE did to the people who sold too soon, relentless FUD all the way up, and then the real move happened without them. I'm not making that mistake here. Not for a few bucks more or few bucks less. Not for a comment section. Not for a wiggle on the chart. And Ehrmantraut just laid out exactly why my conviction is what it is. Look at what he showed: ~4.4x forward sales on management's $50M guide, and remember, they guided $25M for 2025 and delivered it. They don't underdeliver. And seems they will close EVEN MORE DEALS. Said by MANAGAMENT on the earnings call. Gross margins at 48% and climbing. Real revenue across AI-RAN/5G, quantum, SATCOM and defense. Active Telus LOIs and POs, with an estimated $300M+ cumulative from Telus alone through 2029. For a sub-$1B micro-cap, those numbers are absurd. He's right: There are billion-dollar companies with far worse fundamentals. So if people want to ring the register and leave, by all means, leave. I genuinely don't mind whose hands I hold next to. Because this was never just a fundamentals story. It's bigger than that. AMPG is the only American company that designs and commercializes the 64T64R Massive MIMO AI-RAN radio, the physical layer the entire AI-RAN future has to run on. Inside the DoD-funded Open6G hub. Already defense-qualified: Lockheed, Northrop, L3Harris, Boeing. And in a world where every other radio giant is foreign; Nokia, Ericsson, Samsung, Huawei... AMPG is America's answer. That's not a meme. That's critical national infrastructure. Open6G. Edge AI. That will control EVERYTHING in the next years. Everything. And it's the only Made in USA. Elite fundamentals AND a strategic moat the U.S. can't afford to lose. That's the combination almost no micro-cap ever has. That's why I'm not selling a share. Not financial advice. I'm long $AMPG. DYOR.

• 
  JABO Vancouver (@jabo_vancouver) reported 57 minutes ago

  @SluaghainO @TELUS I am at a BnB in Osoyoos. At home I would not have these problems.

• 
  JennX (@Jennx68) reported 58 minutes ago

  @TELUS @xrtsdhndvbh1 I'm in Edmonton and all 5 of my TSN channels are giving me a "Television signal has been lost" error. All other channels seem fine, except, oddly, CTV Edmonton (101) and CTV Montreal (209). GET IT TOGETHER @TELUS

• 
  Puckerglen (@puckerglen) reported 1 hour ago

  @garymasonglobe @TELUS Gary.... Rogers/Shaw are even worse Their teck's find so many ways to **** their customers....and STILL get paid. Ive met a few that've told me their tricks and laugh about it. And then getting in touch with customer service...merry-go-round Its deplorable