Telus Outage Report

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Calgary, Medicine Hat, Nanaimo, Vancouver, Montmagny, Parksville, Red Deer, Surrey, St. John's, North Vancouver, Edmonton, Fort St. John, Grande Prairie, Ottawa, and Iqaluit.

City	Problem Type	Report Time
Calgary	Internet	4 hours ago
Medicine Hat	Phone	18 hours ago
Nanaimo	Internet	19 hours ago
Calgary	Internet	22 hours ago
Vancouver	Internet	1 day ago
Montmagny	Internet	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  David Gibson 🇨🇦🇷🇼 (@DavidGibson604) reported 7 minutes ago

  @TELUS Normal service returned late in the evening. But I should point out that the onscreen Telus program guide has been wonky since the day BC changed to Daylight Saving Time. It can be out of sync anywhere from 30 minutes to 2.5 hours. Needs attention.

• 
  Mitch Balmer (@realMitchyB) reported 7 minutes ago

  @AboutRogers real shame this Shaw buyout was allowed to happen. Had Rogers as my 1st cell phone company and switched cuz service provided sucked major ***. Pretty sure I'm gonna have to switch to Telus now cuz of them.

• 
  Chantal Ireland (@chantalireland) reported 7 minutes ago

  @1loriking @TELUSsupport Amazing. Great job responding to praise but not request from 13 year customer. I have starlink and used it sailing to Alaska, our Telus phones worked better in actual middle of remote channels than they do in our capital city.

• 
  Jeff Matthews (@pithylittlegeek) reported 8 minutes ago

  @TELUSsupport -- I am a Telus user arrived in the UK and have no services, including SMS. Have not been able to get any answers on support site.

• 
  Jurisprudence De'Medici (@DeJurisprudence) reported 8 minutes ago

  @SpaceX CRTC is making land based providers drop the rates some cases free service. U can get in for about 800 2yr for Telus Shaw Primus starlink will cost you around 4000 ...that's a lot of extra groceries or fuel or utilities or vacation with your family

• 
  Chantal Ireland (@chantalireland) reported 10 minutes ago

  @1loriking That’s why we haven’t cancelled, all the others bought their use of the Telus tower that they took down to renovate a mall. I can’t even call 911 in my living room. Ten blocks from the hospital in our capital city. Neighbours on different providers are the same. @TELUSsupport

• 
  Kirbie Lizzie (@kirbiebaxter) reported 13 minutes ago

  Did you see this @telus? You may have a seriously bat **** ******* crazy person working for you. Just saying.

• 
  Campbell (@cambel) reported 13 minutes ago

  Hey telus just raised my internet rates from $90 -> $145 So i went shopping and found Oxio. Same service for $47. Feel free to use my referral code and get a month free RY6XAT5 It also ships with Eero router which was impressive.

• 
  Brian (@BCBoisvert) reported 18 minutes ago

  Pissed @TELUS and have Telus has one shot to keep me before I cancel everything (Home Phone, Security, TV and Internet) so some one from Customer Retention better reach out to me ASAP. Tomorrow afternoon I start moving everything.

• 
  #Overeducated😺🇨🇦 (@cary03515234) reported 20 minutes ago

  @TELUS @TELUSsupport do not under ANY circumstances let your elderly relatives sign up for Internet or TV services from Telus. My 93 year old father has been lying in a hospital bed trying to cancel his service on hold transferred dept to dept for hours on end. 1/2

• 
  Notmyfarm (@notmyfarm) reported 23 minutes ago

  @cathy_fillion Telus is a crooked company period , also they up your bills even no your under contract for a specific amount agreed upon ,cancel and run it’s funny they are big out here in Alberta but in Ontario they are known as a a bunch of low life’s no one I know uses them at all or would

• 
  DAMJ 🍁🍁🍁 (@BossLady4T7) reported 24 minutes ago

  @SoMersVick We are with Shaw, super ticked because we will not give Roger's our business. When the bought Sprint way back when, I fought to get out of my contract with Sprint because we dislike Roger's so much. Not excited to switch to Telus but we have no choice. It sucks big time.

• 
  Facts Of Dave (@FactsOfDave) reported 25 minutes ago

  @MrtKaram @Fidomobile Go with Telus they are offering free US calling, and good customer service my mom just switched when my contract is done I’m switching too

• 
  Gia Ann🇨🇦 (@GiaAnnJohns) reported 27 minutes ago

  @TELUSsupport No, I have to phone them back and it takes hours of my time, and I don’t have the time right now. A simple email would be nice so they could solve it without wasting my time. The Chat box is the worst thing Telus has come up with yet.

• 
  #Overeducated😺🇨🇦 (@cary03515234) reported 28 minutes ago

  @Telus @TELUSsupport I guess since I have lots of time because Telus has left me on hold. I’ll elaborate about how they treat their customers. /1

• 
  Mr. Glen A. (@Glen_Allan_) reported 34 minutes ago

  Hey @TELUS @TELUSsupport why don't you take a lesson from Shaw and copy their wifi hotspot setup. When I was a shaw customer I registered my devices on their website and they'd connect whenever was in range of one. None of this registering every time for 10 minutes run-around

• 
  Jules Sherred-He/Him - geekyjules@mstdn.ca (@GeekyJules) reported 39 minutes ago

  And even if I wanted to subject myself to ****** Telus service again, I can't cos my house is only wired for what was once called Cable cos when this house was renovated, Telus wouldn't come to add service without charging a king's ransom I HATE THIS THANKS

• 
  Toonces (@Toonces_17) reported 39 minutes ago

  Hey @TELUS , your telemarketing contractors are using hospital phone numbers to get people to answer. Beyond bullshit, my next call is to customer service to cancel my phone and cable.

• 
  AB Girl 🇨🇦🇨🇦🇺🇦🇺🇦 (@cathy_fillion) reported 41 minutes ago

  @obinson Oh, I know the Rogers-Shaw should be a blast, cell is Rogers, shaw for internet as Telus sucks out here. But maybe I can solve this with VoIP, need to do some research!

• 
  Yusuf Mahamed (@yusuf_vaid) reported 45 minutes ago

  @TELUSsupport Hi. I chatted to someone at Telus yesterday who did a remote reboot but the problems persist today. The wifi keeps dropping with long periods of no internet connection. Can I please request a call back again??

• 
  Serith (@SerithVoss) reported 46 minutes ago

  How hard is it to get static IP's, @TELUS @TELUSsupport? My first order was cancelled and now I've been on the phone with a guy for 30 minutes in silence only broken by his rooster as he tries to figure out if.

• 
  $cavenger | 20%er (@feswickd) reported 47 minutes ago

  Another @TELUS internet outage. Second one this week - kills my ability to WFH. @Shawhelp got any good deals? @TELUSsupport

• 
  Trevor McLeod (@tabmcleod) reported 51 minutes ago

  @CareyVandenberg Sounds like the time I called #telus customer support and could hear chickens in the back yard. Was definitely offshore because I asked the agent where she was.

• 
  tobias c. van Veen | samsaric simulation parody 🔊 (@fugitivephilo) reported 54 minutes ago

  It's now been 24 hours since requesting a callback from @TELUSsupport . No response, nothing. They text you saying to expect a call within 15 minutes. It's a pure scam. There is NO customer support at all for @TELUS.

• 
  Lori King (@1loriking) reported 58 minutes ago

  @chantalireland @TELUSsupport I never have issues with my telus mobile, was ok with shaw cable but 5 yrs ago been crap. We were in QC and used Bell which didnt think i'd like for cable/internet but pricing ok, instead of prepicked tiers you could choose 10, 20, 30 channels and mix em up 1 a month, was great!

• 
  erika wybourn (@erikawybourn) reported 60 minutes ago

  Dear @TELUS: instead of taking out full page cutesy ads, how about your give me cell service in the subway NOW. If BAI’s infrastructure isn’t so great, work with them to improve it AFTER. cc @Bell @Rogers.

• 
  Charlie (NEW SONG OUT NOW) Weber (@GloryusFailure) reported 60 minutes ago

  **** telus, anyone have a decent phone plan for under $50

• 
  Paul (@PaulLindy) reported 1 hour ago

  @TELUSsupport Hello! I am trying to get into My Telus account but my password isn't working and the password reset email is not going to my email - please help - thanks!

• 
  Kirbie Lizzie (@kirbiebaxter) reported 1 hour ago

  @VirginPlus Please please please bring Internet service to British Columbia. I would not trust Telus with my life.

• 
  Douglas Murdoch (@DouglasMurdoch3) reported 1 hour ago

  @SoMersVick Rogers was never an option where I lived. If I wanted to package TV, cable & phone I could choose Telus or Shaw. That's it. For me, Telus was never an option.