Telus Outage Report
Why is my Telus service not working?
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (48%)
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Phone (27%)
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Wi-fi (10%)
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TV (6%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Calgary, Spruce Grove, Fredericton, North Vancouver, Vancouver, Victoria, Surrey, Edmonton, Montréal, Toronto, Chilliwack, Montmagny, Hanna, Peace River and Cambridge.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Wi-fi | |
| Spruce Grove |
Phone | |
| Fredericton |
Phone | |
| North Vancouver |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Bagnuts
(@Bagnuts2) reported
@FuckTrudy @TELUS They are all getting bad. You call to cancel and they tell you they won’t unless you pay a cancellation fee you were never told when you signed up. It’s actual extortion. @TD_Insurance
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Loreen Wilson
(@gidsmomp) reported
from
Edmonton, Alberta
What is going on with this stupid new @telus+ upgrade? It won't recognize my booster network on the app. Wants payment update for @Apple box. Won't take my card info. COLOSSAL WASTE OF TIME & MONEY!
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Daniel McFee
(@mcfee_daniel) reported
@TELUSsupport Why is coverage so bad in North Edmonton lately? I'm parked next to a 5G tower getting a 4G signal. It's been this way for the last few months. My Telus 150 internet has been barely usable over the same time period. Are there at least network upgrades responsible for the issues?
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Staymare
(@Staymares) reported
@stockfire409 @PierrePoilievre Thank god Pierre is stripping away the red tape, someone's gotta look out for poor little TELUS, McDonald's and Shell! They're just trying to scrape by!
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lesleyjanef
(@lesleyjanef) reported
@downtownrob88 There's no justice for telecom customers. I am a satisfied Shaw customer who would never choose Rogers, Bell or Telus. Never in a million years.
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Sarah 🇨🇦 🌈 NJ Con '23
(@Sarli45_) reported
@tam_gb Dang that sucks. If you have a friend/family that is ok w/giving u their Rogers/Bell/Telus/cable provider acct info, you can sign onto watch episodes on the CTV website. They don't have the latest episode up just yet though
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MoistKumquat
(@xmoistkumquatx) reported
Hey @TELUS - why is it that your technical support is CLOSED? It's 6pm my time, my modem isn't working, I called tech support; it said you were closed and to call back during business hours. ..... wtf
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Pardeep Choudhary
(@pardeeprojra) reported
@TELUSsupport Princess Elena, your manager, called me and she gave me her extension to call her back after technician goes back. I am trying to connect to her but not able to connect. Telus sucks
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Trent Johnsen
(@trentjohnsen) reported
@DanClayEllis yeah, it’s bad Dan.Small oligopoly of players,Bell,Rogers,Telus,colluding to keep prices high. They’re making so much money they’re buying up media companies, sports teams & expanding into national privatized medicine. Canadian government anti-competition completely MIA #canpoli
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bhavesh kotadiya
(@bhaveshrk1611) reported
@TELUSsupport I have so many question about my business account but nobody is answering from store or customer care. They are just saying to go over and there. Really I feel that it’s my worst decision to choose Telus over the freedom service.
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TheMinisterOfSquarePantsProsperity DragonCrew
(@krakenyby) reported
@TELUS The future is not friendly. I cannot make adjustments to PIK TV for two months to drop CRAVE TV that I no longer want. When the hell are you gonna fix your app it doesn't work on any device to adjust PIK or OPTIK TV. Terrible service. #TV #TELUS #ALBERTA
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Nicholas Christie
(@knick21pt3) reported
from
South Frontenac, Ontario
@TELUS wow - our experience with your customer service folks tonight for our Telus home security system is abysmal - we had six fire trucks in our driveway for a non-issue but your rep keeps repeating that our system is working correctly. Seriously you need to step up and listen
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keira 🌙
(@phoebefridgers) reported
Bell (and all Canadian telecoms) are a deplorable group of people. Telus is working to privatize healthcare. Rogers is working to make telecom even more expensive. **** all telecoms and major companies. Stop pretending they care and the $10M Bell donates is worthwhile.
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Ruth
(@AnneofKingston) reported
@Biggfinn58 It really was. Even if they didn't get you in their first go round, you'd see so many people hit before that you never knew if and when you would be next. It was horrible. Telus.
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S DEOL
(@S_D3ol) reported
@Bell_Support called your customer service line and was told by your rep that they don’t care if I am happy with your service. When asked to transfer to sup, transferred to irrelevant team member. Care to explain? Feeling bad for switching from @TELUS @TELUSsupport
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Aimée Morrison
(@digiwonk) reported
I guess tomorrow we call the police to compel Bell to share information with Telus so Telus will terminate the “new” account using husband’s stolen phone number, a key that is being used right now to keep us from locking down our accounts?
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SufiMindtricks
(@SufiMindtricks) reported
@jacktodd46 Garbage company. Telus is in union negotiations at the moment and it looks like we're heading for a lockout/strike. Telus keeps negotiating in bad faith and we're not going to roll over this time.
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Renaissance Farm Saddlebred Horses
(@RfSbreds) reported
@Telus tech was here, satellite tv is working again but he’s saying there is a $150 charge for him being here. The problem came from them putting a dish in the house roof but they expect us to pay for their screw up. Was told on ph yesterday No Charge so let’s see how this goes.
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Joe Moore
(@JMooreHockey) reported
@PikaOil89 @NikkiYeehaw18 I actually have an issue with Telus for not shutting my data off on Christmas like they should’ve
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Mrs. Roboto 🦄
(@FuckTrudy) reported
@BrelleEra @TELUS I left shaw after years for their ****** customer service to get treated even worse and now ripped off.
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Dylan J
(@dylanj2023) reported
@CP24 TTC PARAGON SECURITY PALADIN SECURITY GARDAWORLD BELL, ROGERS, TELUS, SHAW GROCERY STORES FINANCIAL INSTITUTIONS ACADEMIC INSTITUTIONS POLICE COURTS ETC.. HOW COULD YOU ALL BE THIS ******* STUPID?!?! “PUT YOUR MASK ON FOR ME” “HAVE YOU BEEN VACCINATED?”
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sheryl spencer
(@sheryls79820868) reported
@MedicineMatters They would slow the complete demise of public healthcare and @bcndp couldn’t fulfil their promise to Telus ‘health’
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Darrell Struth
(@DstruthStruth) reported
@theJagmeetSingh Finnaly something we agree to. Every Shaw customer can move to Telus or Bell!
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✨🍁🌻
(@PrestonPixie) reported
As a valued TELUS customer, we’d like to keep you informed, your mobility account will receive a price increase of $5 per month.
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Mrs. Roboto 🦄
(@FuckTrudy) reported
Lesson learned. NEVER EVER deal with @TELUS I left Shaw and signed up with them for internet and TV and they have done nothing but ******* around and charge me more money that I NEVER agreed to. Been dealing with escalations for over a month, who are now straight up ignoring me.
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Pardeep Choudhary
(@pardeeprojra) reported
@TELUS Don't get trapped in buying telus security services, they suck. They will say they escalated the issue, Princess Elena, their manager will call you to solve the issue but will never follow up and leave with issue and troubles. I don't recommend telus.
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Mark Edward
(@Zinner_15) reported
@crazed1011 @JacquelinejakeB @TELUS You'd think the extra 7 dollars monthly they are charging would go to customer service... Nope, been on hold over an hour lol.
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Kyle
(@kyvandelay) reported
Why is my @TELUS internet SO AWFUL
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DirtyOil
(@crazed1011) reported
@Zinner_15 @JacquelinejakeB @TELUS Telus customer service is the worst.
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Northern Belle
(@BrelleEra) reported
@FuckTrudy @TELUS This is the downside of corporatism. A small little group owns all the resources for cellular, internet & cable service. There is no legitimate competition & they basically all conspire together to set the prices astronomically high while offering peanuts as “signing incentives”.