Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (49%)
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Phone (26%)
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Wi-fi (9%)
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TV (7%)
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Total Blackout (5%)
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E-mail (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Calgary, Edmonton, Langley, Toronto, Victoria, Queen Charlotte, Montmagny, Vancouver, Orillia, Sechelt, St. Thomas, Surrey, Burnaby, Brampton and Summerland.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Wi-fi | |
| Calgary |
Internet | |
| Edmonton |
Wi-fi | |
| Langley |
Internet | |
| Toronto |
Internet | |
| Edmonton |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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B.
(@Opal0089) reported
Only made a twitter to state the fact that @TELUS @TELUSsupport continue to hound my family over my LATE sisters unpaid bill & now they have collectors bothering us. ROGERS waved her unpaid bill & shut the account down completely. Telus should take notes and have some sympath
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Mors
(@funky_coconut) reported
@TwoCowsGames @iupdate one is your cellular service (ie telus rogers tnt etc) and one is your internet. the cellular bars do not represent internet.
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Richard
(@Rocket1977) reported
@Shawhelp what’s going on with the Canucks game on sportsnet pacific? I’m hearing there is no issue with Telus. @sportsnet
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Gen_Grevious ∞
(@Hrbngr_of_btfl) reported
21 days my @Telus internet has been down now, and their customer service has been completely atrocious.
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Jason Fan
(@fanservice) reported
@TELUSsupport looking for invoices from 2022 on my account.. telus support is saying it's $15/invoice. Really?
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JP
(@JerPennington) reported
@karima_hirji @Sportsnet @Canucks Unfortunately doesn’t help when you’re watching from a bar and have a subscription to Telus at home
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Nav Dosanjh
(@NavDosanjh1983) reported
@taj1944 Damn. Should have chosen Shaw ovwe Telus
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JohnnyA
(@JohnnyA45248357) reported
@BradZiemer Shaw issue I think . No problem with Telus .
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Miss Marcia
(@MarciaOnTheGo) reported
@AndreaBuono6 Seems to be a shaw issue /. I have telus and all good
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akwu
(@akwu) reported
Re the emergency alert link:- I just had a Telus Life Line installed few days ago....Hope I never have to use it 🙉🙉🙉😬😬😬👽👽👽👽
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Dustin
(@MarceMortgages) reported
@dockevinmcleod Walk in clinics have now turned to online booking. Needed to see a doc to get an X-ray referral after a car battery fell on my foot. Telus health told me just to go sit at the emergency room. Took me 3 days to finally find a walk in for a 3 minute visit to get the referral
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bikehounds
(@bikehounds) reported
@michaldubs I don't want to support Rogers any more, especially since they keep paying John Tory. But I don't want to reflexively switch to bell because they are probably just as evil. Isn't there a better option? Maybe its Telus
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Emm Yo
(@EmmYo28333358) reported
@TELUSsupport Don't get telus. They make us pay and pay and pay and our service is the shits.
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MaggieMay 🇨🇦🇪🇺🇮🇪
(@CailinasEirinn) reported
from
Nanaimo, British Columbia
@DianeMariePosts @linwood_barclay Just think, we used to have tech support when an actual technician would come to our homes. Now when I have a problem with my Telus connection, the tech remote-accesses my phone and *I* do the technical work under their instruction. 🙄
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B.
(@Opal0089) reported
Only made a twitter to state the fact that @TELUS @TELUSsupport continue to hound my family over my LATE sisters unpaid bill & now they have collectors bothering us. ROGERS waved her unpaid bill & shut the account down completely. Telus should take notes and have some sympathy.
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Martin 🇧🇻+🇬🇧=🇨🇦
(@datsun24oz) reported
@Raffi_RC @TSN_Sports Just when you thought things couldn't get worse the Canucks and their supposed partners pull this crap. Someone tweeted that they have telus cable and are receiving the game. I've got Shaw.
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VaVaVoom
(@alantang90) reported
@TELUSsupport Just received the best customer service from Telus! Never had a customer service rep from any other carriers call me back multiple times after call got dropped until he was able to reach me to help me fix an error on Telus part!
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AMC Diamonds (26-18-4)
(@MattyPlumz) reported
Oh, guess what, @TELUS is STILL the shittiest cell phone company on the planet. We pay THE MOST out of any country and I drop calls 10-15 times a night. ****. You.
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Darnell🇨🇦🇫🇯🇺🇦
(@Dar007) reported
@PartPhil Shaw having problems, Telus working fine
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Mojo
(@Mojo_yankee_ca) reported
@jerryspez I didnt say just Rogers. Bell and Telus and Shaw were all forced by the govt to lease their lines to 3rd party. U.s. companies tried to come in and do the same. Smarten ******** up. Dont like it, build your own network bud. Until then, cry and then cry some more. Ciao
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Chelsea Jones
(@caffeinecamera) reported
@TELUSsupport how is it that your 24/7 support line is saying you are closed? I don't have a working phone right now, and I can't reach anyone. After 15 years I think I'm out. The great service when I started with you was one of the things I liked. This is pathetic. @TELUS
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Dan Chalmers
(@dc_gamer360) reported
@tommykippes2 @Sportsnet Telus is working fine. Hearing it's a Shaw issue
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बंजारन
(@Emotional_Dil) reported
@TELUSsupport Hi @TELUSsupport my problem is still not solved. Pik TV support sent me to Apple support and they sent me back to Telus. Both of them are not doing anything and my Pik tv is not updating to Telus TV.
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conveiy
(@conveiy) reported
@Shawhelp @Hockeyrules_1 Telus would never let this happen
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dani♥️
(@danihuntley) reported
i need to get out more because i'm flirting with the telus tech support guy over the phone
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Jason Fan
(@fanservice) reported
@TELUSsupport looking for some help getting mobile invoices from the first half of 2022. Telus chat is telling me it's $15 PER INVOICE.
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Meyvs🫰🏻💜
(@beautynmavness) reported
Very poor customer service @TELUS @TELUSsupport twice is too much
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बंजारन
(@Emotional_Dil) reported
@TELUSsupport Hi @TELUSsupport my problem is still not solved. Pik TV support sent me to Apple support and they sent me back to Telus. Both of them are not doing anything and my Pik tv is not updating to Telus TV.
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MaggieMay 🇨🇦🇪🇺🇮🇪
(@CailinasEirinn) reported
@DianeMariePosts @linwood_barclay I don’t mind doing some of the work myself if it means the issue is resolved immediately. But last time it happened I spent an hour on the phone with Telus. Bought a new printer last week and spent over an hour with HP tech support installing it and wirelessly connecting it. 🙄
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BoCaptainMyCaptain
(@BoCaptainMyCap1) reported
@Shawhelp @Hockeyrules_1 I pay a ridiculous amount for Shaw just for this ****. Time and time again Shaw has let me down. Most definitely will be switching my services to Telus.