Telus Outage Report
Why is my Telus service not working?
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
March 17: Problems at Telus
Telus is having issues since 07:00 AM EST. Are you also affected? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (22%)
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Wi-fi (10%)
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TV (7%)
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E-mail (6%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Vancouver, Cambridge, Whitecourt, Surrey, Calgary, Edmonton, Kaleden, Duncan, Sherwood Park, Toronto, Montréal, Coquitlam, North Vancouver, Whitby and Victoria.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Cambridge |
Internet | |
| Whitecourt |
Phone | |
| Vancouver |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Robin Squires
(@nockwurst) reported
@CBCNews @CP24 the @TELUS cell network is down across Ontario.
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Spencer-Rae Longshaw
(@s_longshaw) reported
@alihugginss @TELUS I did!! Shows only emergency calls available :( wtff
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deidre ♡
(@deidre_xo) reported
Telus having issues? I keep losing service and only allowed emergency calls..
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Sarah K Proctor
(@SarahKProctor2) reported
@Becky_is_fantas I’ve been with Telus for 10 years or so and never had this issue. Today is the first time I’ve not had service.
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Milly High Roller
(@thatslifebroo) reported
anyone elses telus not working ?
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Asim Elahi
(@ElahiAsim) reported
@TELUS @TELUSsupport What is going on with your system. Can’t dial anywhere. Have to reach my pharmacist. It is very important. Should I drive down instead of calling.
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Robin
(@robinthemurr) reported
It’s amazing how many @TELUS ads I’ve seen about how much they care about people while I’ve been back and forth with them since Nov over an issue they created and have been unwilling to fix by giving me the runaround. Also being lied to by the management team #badcustomerservice
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Tanya Payne
(@tincanada) reported
Anyone with Telus have no service?
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Andre Chung
(@bralexan) reported
My telus service is down @TELUSsupport
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Joe M
(@Zamboniguy77) reported
@TELUS wtf is going Telus?!
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sailor mars
(@marzielol) reported
Anyone with Koodo or Telus having a service issue? 0 network connection, emergency calls only. Weird.
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tia
(@laaveelle) reported
Did anyone else lose service with @TELUS ?!? Like hello I pay my bill every month
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genevieve
(@tofuscrambIe) reported
anyone else w Telus have no service ??
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Johny
(@johnyysworld) reported
@TELUSsupport @TELUS hi I have a business to run can you figure your ******* **** out? Why do I have no service
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Perc Angle 3000
(@quintenfernando) reported
@tofuscrambIe no, I'm good currently, but Telus is so ****.
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aimee🌻
(@aimee93xx) reported
@halfofjessica @TELUS Never mind I guess koodo is down too
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Susan Cromwell
(@SueToronto) reported
Telus not working @TELUS @TELUSsupport
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Char Wadden
(@cubbywatch) reported
@TELUSsupport @telus What’s up?? Why is there no phone service??
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諸郡 Astro
(@i__Solo) reported
Telus is down big time
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Lauren B.
(@_laurenmarie) reported
The plus side of @TELUS being down means I won't be interrupted during my massage
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merz
(@mashleylaurente) reported
you know, not me being on a phone call for work just for TELUS's connection to all of a sudden drop and have issues.....
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Alicia
(@ablair2) reported
no service.... what’s up @TELUS
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Erin Poole
(@erinjpoole) reported
@TELUSsupport is your network down in Barrie Ontario? I normally have horrible service at my home but now it is saying no service? #help #telus #cityproblems
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Dave L
(@dabeedl) reported
@TELUSsupport I have no signal & can't make calls, while my partner who's on Koodo has max signal right next to me. Is there a TELUS specific outage right now?
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Younus Kamyab
(@YounusKamyab) reported
What’s happening with @TELUS @TELUSsupport No service can’t make any calls or msg
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Perc Angle
(@JHood03) reported
@Dvnier @TELUS I just spoke to my boys who work there. Network down for now I guess.
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madeline.
(@notmaddyy) reported
Is anyone else's Telus phone have no service or just me?? #telus
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Puppet1623
(@puppet1623) reported
@TELUS I have no service. What’s happening??
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ᎯℕⅅℛℰᎯ ᏇᎯTTЅ 🖤
(@andi_wats76) reported
Wtf @TELUS no bars
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MeliJeanette
(@MeliJeanette) reported
Who else got ni service??? @TELUS @TELUSsupport 😤😤😤😤😤