Telus Outage Report
Why is my Telus service not working?
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (46%)
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Phone (29%)
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Wi-fi (10%)
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TV (6%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Athabasca, Burnaby, Montmagny, Edmonton, Vancouver, Kamloops, Calgary, Surrey, Winnipeg, Sainte-Julienne, Camrose, Whistler, North York, New Hamburg and Victoria.
| City | Problem Type | Report Time |
|---|---|---|
 Athabasca |
Phone | |
| Burnaby |
Internet | |
| Montmagny |
Internet | |
| Edmonton |
Phone | |
| Vancouver |
Internet | |
| Kamloops |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Sophie 💖
(@sophiebaybey) reported
@_spatsula Shaw has always neglected their upload speeds, I can't stand it. I switched to Telus and I'm never lookin back tbh
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Jonas Worth
(@coachworth) reported
Jacked up internet prices, forced me into an installation and contract I didn't want, called the wrong number multiple times for installation, added TV to my bill and charged me without permission, WiFi app not working. A day in the life with @TELUS #Telus 🤬
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Goat Singh
(@yvr_Goat) reported
@TELUSsupport @TELUS Internet is down I've been on hold for over 2 hours. Worst tech support ever.
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Naba
(@naba_nc) reported
Wasted 90mins @TELUS @TELUSsupport for internet issue. Tech1: Documented the issue and trasnsferred me to 2nd Support. 2nd support: Tech Support can provide me boosters free for charge are transferrd me to 3rd TechGuy. 3rd Tech: I can't help you.
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Naba
(@naba_nc) reported
Called @TELUS @TELUSsupport for internet issue. 90mins! Tech1: Documented the issue and trasnsferred me to another 2nd Support. 2nd support told me that the Tech Support can provide me boosters free for charge are transferrd me to 3rd TechGuy. 3rd Tech: I can't help you.
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LeanneScott
(@LeScott45) reported
@TELUS By having your service available 24/7
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jax
(@wlyjax) reported
@TELUS I also have a ****** WIFI booster that does not even work as well as ethernet, yes u heard that right ethernet...@TELUS WIFI is that ****** not even ethernet can fix the problem. Get ur ******* **** together please.
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Travel Junkie
(@liv2wrk) reported
@TELUSsupport is there a Telus internet outage in Calgary? It’s been down for a hour
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Lex Harvey
(@lexharvs) reported
Cllr Ainslie asks why not emulate the model in Montreal? In 2013, Bell, Rogers, Telus and Quebec-based Videotron invested equally in a $50-million project to bring cell service to Montreal’s Metro.
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Ashley
(@Ashmojo7) reported
Less than thrilled w @koodo. Havent even made it through my first month with them and Im already over it. Dropped calls. Excessive data use yet my habits havent changed. I BARELY go through 5/6gbs w telus, and yet barely halfway through my cycle Ive used nearly all my data? wtf
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TELUS Support
(@TELUSsupport) reported
@blaizesgoddess Hi there, we understand and there could be many factors involved. Indeed Telus does have better data deals because of our Unlimited data program. In terms of service, area of location towers, high volume of the network & even device could be factors in poor service.
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canadian bad dream
(@FUNGUY416) reported
@TELUS @TELUSsupport why does TelusTV constantly freeze?? a real poor service for money ngl
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n
(@nellhs0) reported
@TELUS no reported outages in calgary. why is my data not working?
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Zach F.
(@FifthlinerYEG) reported
..no attempts at actually repairing anything -No way to escalade the issue to a supervisor -No sense of urgency at all -Told them business hours and they tried to schedule a tech outside of those hours... Anyone use Shaw? We are done with @TELUS @TELUSsupport
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LauraW
(@LauraMW56) reported
@TELUSsupport I bought 2 new iPhones on Monday April 10th, but had to do it with Dexter over the phone as your online ordering system was down. I have 2 iPhone 8s I wanted to trade in, again could not do this at the time due to Telus system being down. Tried to do today online,
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AB Girl 🇨🇦🇨🇦🇺🇦🇺🇦
(@cathy_fillion) reported
@KisBrink You would love to what? And sorry about Telus but we all have issues with vendors. Again, I don't get what your point is.
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jax
(@wlyjax) reported
@TELUS u guys are the worst ******* internet company of all time, my WIFI is ******* terrible I have tried everything in the book. I have reset my WIFI like 3 times, did a network reset on my pc, looked at several videos online to fix it and nothing ******* works.
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Sophie 💖
(@sophiebaybey) reported
@_spatsula If they're there right now, there's absolutely no harm in asking. If they don't find anything then just give Shaw a call later on and tell them you suspect telus's fibre installation caused your issue
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Ashfiq Ur Rahman
(@ashfiq_supantha) reported
Very much frustrated with @TELUSsupport & @TELUS ! Using this service for my business, home and everything. But their support & customer service for business is too bad! Remaining on call for 1 hr - no solution to my problem! Sending wrong bills everytime! Need new suggestion
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✨𝒮𝓅𝒶𝓉𝓈💖
(@_spatsula) reported
@sophiebaybey i know my speeds should be 100+ for upload because they always have been until today after a power outage, it's also convenient that telus installed fibre in my building yesterday, I'm just wondering why ALWAYS ME AND MY INTERNET, like idk if telus ****** something up or what
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LeanneScott
(@LeScott45) reported
@TELUS I’ve been on hold for an hour and a half and counting. Did you close again? phone still not working .
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n
(@nellhs0) reported
@TELUSsupport i am in a different time zone. not looking for an argument on twitter with telus support. thank you.
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Eric Tam
(@ETmethod) reported
Hey @TELUS , it's 2023. How can you have a service outage for 3 straight days in Edmonton?! Terrible.
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s a r a
(@pocketsara) reported
@VicPeloso I work for Telus ! I can always help and look for cheaper solutions
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Zach F.
(@FifthlinerYEG) reported
If you have a business DO NOT use @TELUS -Poor customer service -Told a specific time only to have it changed without informing us -Internet out for a full business day and going on a second -Only response from their outsourced call centre was "I'm sorry" with no attempts.. 1/2
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jwags
(@jwags79527673) reported
@RogersHelps @TELUSsupport I was looking to renew my Shaw/Rogers internet but the customer rep only offered the max priced service, so I checked Telus and they had a great internet service but not available in my area of Calgary... What internet company should I try next?
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green beee
(@greenbeee1) reported
@TELUSsupport I'm very disappointed with @TELUS , I transferred my business phone to telus, so for now my number doesn't work and I can't get to talk with anyone,.this is going on for a few hours already Please help
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Naba
(@naba_nc) reported
@TELUSsupport Because @TELUSsupport @TELUS doesn't wants to own their issues.
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jax
(@wlyjax) reported
@TELUS may be the worst internet company on the planet
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LifestyleDigs
(@TheLifestyleDig) reported
Just got an email from those lousy bastards @TELUS bitching about my password no longer meets their "security guidelines" and to reset it. I've got a better idea. How about I just close down my Telus account. I have other email addresses. Really? Threatening me? **** Telus!