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Telus

Telus service status: outage reports and connection issues

Why is my Telus service not working?

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  • 50% Internet (50%)
  • 22% Phone (22%)
  • 13% Wi-fi (13%)
  • 7% TV (7%)
  • 5% E-mail (5%)
  • 4% Total Blackout (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Vancouver, Winnipeg, Montmagny, Richmond, Mississauga, Vernon, Airdrie, Victoria, Calgary, Montréal, Scarborough, Belleville, Surrey, Edmonton, and Toronto.

CityProblem TypeReport Time
Vancouver Internet 15 hours ago
Winnipeg Phone 16 hours ago
Montmagny Wi-fi 18 hours ago
Vancouver Wi-fi 1 day ago
Montmagny E-mail 1 day ago
Richmond Phone 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • daisydexter4
    Janice Chytra (@daisydexter4) reported

    @janmedo49 Pierre has no real world experience. None. The only real job he’s had was as a telephone customer service rep for Telus. That’s it! 😳 He’s not qualified to run Canada. Period.

  • rodice11
    Jay A (@rodice11) reported

    @telussupport Once again you finance department is full of **** and lied basically to my face over the phone. Canceling all my products with @telus was once of the best moves I have ever made financially. Go **** yourselves.

  • Sufimindtricks2
    SufiMindtricks🇵🇸 - Cure Fascism with Guillotines (@Sufimindtricks2) reported

    @blondehotcoffee I worked at Telus. When news came out about Verizon possibly coming to Canada, the big three freaked out. Management had meetings with us to tell use to tell everyone (family) to call their MP to vote against it. I didn't even work in Mobility. Everyone was forced to. **** em.

  • jeffwasitunes65
    Jeff Watson (@jeffwasitunes65) reported

    @TELUSsupport When Alberta leaves Canada, can we open up phone competition? The retards at Telus use Guatemala 🇬🇹 for customer service for Albertans. What a joke.

  • Johal6O4
    Johal (@Johal6O4) reported

    @6Nonny @zCallouts telus would never do this

  • SoNaCanada
    Canadian❤️ (@SoNaCanada) reported

    @TELUSsupport @TELUS Loyal for 15 years. Tried calling 611 with no luck, but finally got a callback after 3 days—agent had a child crying nearby, then she hung up and never called back. This is not acceptable. Escalate to a manager or retention team, or I will consider switching

  • BigSexy9216
    TheDadalorian (@BigSexy9216) reported

    @DaveEDanna Man! That is crazy! We, on a good day get 35-40 Mbps download, but we are in Canada with Telus, and they are a terrible provider.

  • bovineflu
    saying arigato at uniqlo checkout (@bovineflu) reported

    sad they're tearing down the telus building on boundary, probably to turn it into some heinous-looking condos

  • JayeWalter
    Jaye R. Walter MBA, CFP, CIM, TEP, FMA, FCSI (@JayeWalter) reported

    @VanIsleInvestor Bell has endured similar issues, and cut the sacred dividend. Odds are Telus will. Management has stated deleveraging is a priority. Value trap, or invest in the turnaround ?

  • DekokAl49436
    Al Dekok (@DekokAl49436) reported

    @TELUSsupport My Telus account that we reset etc.that was working,is no longer working. I can't notify or speak to a agent without an account. Telus makes it impossible. I need to speak with someone from Support.

  • TigerKenny2
    Granny Agnus Smith (@TigerKenny2) reported

    @TELUS why are your phones not working

  • AnoliefoNonso
    Nonso Anoliefo (@AnoliefoNonso) reported

    @TELUSsupport I can provide any information you need for this to be cleared once. I might not like my new provider but Telus pushed a loyal customer away.

  • emmanuel_r90
    Emmanuel Richie (@emmanuel_r90) reported

    @luo_themaestro @amara_is_weird Got someone in the US, UK or Canada that could help you apply for remote jobs like Telus or outlier..? Link up and let's make weekly income together

  • meidasrosie
    Meidas rosie (@meidasrosie) reported

    @Bell left me stranded with no data even though I paid for travel plan. Didn't help me at all even though chatted on my trip 7 times Bell travel plan fail. And now they say they won't give me back my money. After 19 years @telus here I come!!!

  • whistlersharon
    Sharon Audley (@whistlersharon) reported

    Another solicitation call from @telus despite my number being registered on the Do Not Call registry. I filed a complaint online. It was quick and easy. Take the time and they'll have to stop.

  • kFaNsUpAfLy
    don't chew with your mouth open (@kFaNsUpAfLy) reported

    @TELUSsupport When I try it tells me to add directly from the channel. Its ok tho. I've has such issues with telus this past week so im going to look for another provider thank you

  • DoucheBag168
    Douche Bag (@DoucheBag168) reported

    @raygaurca as much as Id like to believe this... i don't think so. Telus has burned me over and over again the past 5 years... I think Canadian telcos are going down the drain.. its unbelievable how a monopoly can be run so poorly

  • kidco_Rob2025
    Rob Cornwall (@kidco_Rob2025) reported

    @GlobalCalgary what is going on with the news. I watch daily and it’s all messed up. There’s a glitch happening with the service. It’s all scrambled, not sure if it’s a Telus thing or a Global thing. I’ve had to switch to CTV a few times(which I don’t enjoy).

  • emmanuel_r90
    Emmanuel Richie (@emmanuel_r90) reported

    @ApenuwaM @Fra_nkXBT Got someone in the US, UK or Canada that could help you apply for remote jobs like Telus or outlier..? Link up and let's make weekly income together

  • Hosseina1378
    Hossein (@Hosseina1378) reported

    @TELUS i cancelled my home service three months ago I am still receiving bills. After receiving negative bill and three months i received a bill of 101 today, is there any service you have been providing me that I don’t know? Do you have a system in place at all?

  • FryBreadFreak
    Palestine Will Thrive 🪶 (@FryBreadFreak) reported

    sometimes im scared that telus will nuke my house if i try to arg without my vpn on the chance is never zero

  • Lets_Play_MEOW
    Brian McNight (@Lets_Play_MEOW) reported

    Really? I'd have to check the dates in vo.parison to when some ******* idiot posted my IP and I displayed my late wife's...CELLULAR PHONE...and the Telus notification of actually being hacked....while uploading all sorts of medical documents And now....you know. A cellular phone

  • MissTrulie
    Frenzi 🌺🇨🇦🌺 (@MissTrulie) reported

    @OscarGrouchAjax @TELUSsupport I am having this exact same issue and I am in Toronto. Time zone is showing Halifax as well. So this Telus issue that needs to be looked at. If I put auto time zone on it reverts back to Halifax. This started today. Please have someone check into this.

  • Eeve2espeon
    ✨🐲Sakku Tatsainyo 🐲✨ (@Eeve2espeon) reported

    If Telus actually was doing an iPhone air deal for my number, I’d take it if the data plan wasn’t stupid I don’t need 250GBs a month 💀 The 90GB plan I already have is too much anyway, 15GB would be fine for me

  • MRD87694463
    MRD (@MRD87694463) reported

    @VanIsleInvestor Dont forget the security breach was known about for months before telus admitted to it. Did telus pay? are they allowing their customer data to get released? No outcome yet, but the timing is also perfectly aligned with Darren leaving. Just customer data, or something else?

  • Boomerjeff
    Jeff (@Boomerjeff) reported

    @TELUSsupport I have received a dozen emails about my "account." I've never heard of Telus before these emails. I'm unable to communicate with the stupid bot on your website. How do I find out if I have an account or if someone impersonating me opened an account in my name?

  • magun_c
    Up State Canadian Girl. (@magun_c) reported

    @BlondeBigot11 @420BeefNutz this has been a long haul for this to be happening faster, meaning when i did work, it was always number 2 candidate on the second short listed candidates and quess what never got the job it was always the other person who was not Canadian. I will say it was CN rail, telus, and other big companies who I applied.

  • JustinFoote008
    Justin Foote (@JustinFoote008) reported

    @OpposedMechanic @TELUSsupport Telus has to be one of the worst outside their Cell program. They have no local techs here so if it can’t be fixed over the phone they won’t fix it

  • downhomesunset
    Christine 🇨🇦 Dix 🇬🇱 (@downhomesunset) reported

    @ezdz15 @Garnet_2203 Telus healthcare is awful.

  • LordOfAlts
    Henry (@LordOfAlts) reported

    @BiqMillar Good tip never realized TELUS and Clickworker were options for consistent work