Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (27%)
• Wi-fi (8%)
• Total Blackout (7%)
• E-mail (5%)
• TV (5%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Toronto, Montréal, Mississauga, Edmonton, Grande Prairie, Duncan, Vancouver, Beaumont, Calgary, Red Deer, Toronto county, Guelph, Anmore, Montmagny, and Winnipeg.

City	Problem Type	Report Time
Toronto	Internet	12 hours ago
Montréal	Internet	14 hours ago
Mississauga	E-mail	1 day ago
Edmonton	Internet	3 days ago
Grande Prairie	Internet	3 days ago
Duncan	Internet	4 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  HorseShoe Hillbilly (@HorseShoeHillby) reported 5 minutes ago

  @Travisdhanraj @Bell @Telus is just as bad. Tried to cancel my landline, wasted hours of my life with no results. Quit paying the bill, finally they cancelled and sent a final invoice, paid that and haven't done business with telus since.

• 
  Mother Clucker ⛰️ (@0zWording) reported 7 minutes ago

  @Mel02999853Mel @krisster8 @TELUS In our office, we had two field service technicians that were diagnosed with aggressive brain cancer. They were dead within a year, another inventory specialist, wife dead in her sleep.

• 
  Tesla Guelph (@TeslaGuelph) reported 8 minutes ago

  Please @TELUS can you work to improve the very poor cellular service at Pinery Provincial Park? We don't need gigabit service, but basic call and messaging services would offer basic safety.

• 
  Sadiabc (@74Sadiabc) reported 17 minutes ago

  @TELUSsupport @TELUS most ATROCIOUS customer service…your agents constantly have to “consult” because previous agent didn’t make notes about why I’m calling. been on hold for 59+minutes & counting. All because u STOLE $800+ from my dead father’s account. Just want the $ back!

• 
  Johan N. (@rk8215) reported 19 minutes ago

  BREAKING: $T.TO EARNINGS REPORT: FY26 CAPEX INCREASED FROM $2.3B TO $2.6B. FOCUS ON WIRELESS NETWORKS AND NETWORK INFRA UPGRADES! $AMPG just got best possible news from their biggest client 🔥 Telus just reported their earnings and increased their CAPEX from $2.3B to $2.6B. The old guide implied roughly $970M of H2 spending. The new guide implies roughly $1.27B. And the new CEO listed where money goes from here: the wireless networks, network infrastucture upgades and site enablememt is on the list. Telus just raised the one line that pays its equipment suppliers. I think I know one of those suppliers. Long AmpliTech 🔥🚀

• 
  trade•ish. (@MayneOnMars) reported 20 minutes ago

  accidentally paid my phone bill twice. 🙄 watch TELUS act like they’re processing a mortgage application just to give me my own money back. I’m already dreading tomorrow’s customer care call.

• 
  Jack Fact (@SnappingNeuron) reported 24 minutes ago

  @alancross @Rogers This is canada, we have no customer service. What you going to go to telus…lol

• 
  Viewer (@Viewer2006) reported 25 minutes ago

  @MrStache9 Teksavvy merely buys unused bandwidth from Telus, Roger's and Bell and offers their service using that pipe. They built their own management infrastructure

• 
  Douglas Mark (@DouglasJMark) reported 30 minutes ago

  Finally got through to Bell yesterday afternoon on a Sunday. Had to push tech support hard but respectfully. Thankfully, a manager called me back and pointed out that our original static IP address now belonged to someone else (I figured as much). He said static IPs are in limited supply apparently and it might be hard to get it back?!! 🫨 He promised to send a tech over in the morning to try and fix it (no guarantee we'll get our static IP back and might face more delays to reconnect to Telus Health). The Bell technician will have unlock our phone router to allow SIP lines to by restored. 4 days of lock out is not acceptable for our patients and I will push for better with a guarantee for fast response if our static IP goes down by some tech glitch in the future. Hope this will soon come to an end 🙏

• 
  Sean Bradley (@BradleyREBroker) reported 35 minutes ago

  @BDEPardell @NuggetCapital I read that Telus has a big real estate portfolio with value . Perhaps spun out as a reit or sold ? Telus sucks as is .

• 
  Cyberpunk Sense 👑 (@napoleon21st) reported 37 minutes ago

  Tldr here for $AMPG is that Telus $T.TO allocated 66b to upgrade the network in Canada and in the same time $AMPG gained approval for the equipment that can be used which matches the description. The 2 companies already have a commercial relationship to supply such O RAN radios. Sounds highly likely to me and would result in an instant rerate for $AMPG

• 
  Connor (@ConnorsCompShow) reported 37 minutes ago

  - On 8/6/25, I also just so happened to be going northbound on SWRT; though I heard (& caught a clip of) other people's phones getting bad WPAs from ~20 km away at Osborne Stn, the Telus cells in the area behaved properly at that time. It wasn't until Nairn that I busted 116222.

• 
  GQTREBOR (@gqtrebor) reported 39 minutes ago

  @RogersHelps your phone system sucks #feedback ******* just hangs up on me time to switch to Telus

• 
  Richard Purdy (@RickPurdy1959) reported 39 minutes ago

  @Martyupnorth Never answer. It will be either Rogers or Telus or some ****** lying Canadian polling company

• 
  Top 1.9% in Retweets on X (@GMAN0444) reported 40 minutes ago

  So it sounds like Telus and possibly other carriers want to start charging a extra fee for better signal during peak times. Charging us for the cell service we should already be getting.

• 
  भव्य खनेजा (@bhavykhaneja) reported 43 minutes ago

  @TELUS The service was canceled 3 months ago and i got charged with $6.78 and got no refund of $15.68 the account have no number this is ridiculous.

• 
  Sara T e m p e s t 🍁 (@tempestimony) reported 44 minutes ago

  @PrairieVeteran City of Calgary has 5 Level mgmt that can get down to 4 then 3 in 2 years. Redundancy positions. Buy off older Gen with 2 yrs severance pay. TELUS cut off 1400 employees by counting on the NEXT GEN. Stop adding personnel. ADMIN changes. Leadership? Positions stay the same. @DanWMcLean

• 
  funkanelli (@funkanelli2211) reported 46 minutes ago

  @TELUSsupport I was a Telus Business Internet subscriber that sought to have the svc moved to a location 5 min away and was told the svc was not avail @ that location. Since this was part of a physical move I tried to cancel svc but was told I had to pay the entire 2 yr contract

• 
  Worker of Lead (@WorkerLead) reported 48 minutes ago

  @SilentSnow89 Price of Oil is high. Unemployment still sucks. **** even Telus slashed their dividend

• 
  THOMAS SHAJAN | PR3MNT (@PR3MNT) reported 52 minutes ago

  @TELUS How many times should I repeat the same thing, TELUS???????? I am tired of getting repeated cold calls and marketing calls from your agents and their random numbers. I am tired of telling them that I have already OPTED OUT of such calls. Please do not make me angry on them. If you will continue this, I will have no regrets whatsoever to cancel your services. @TELUSsupport

• 
  RdizLe922 (@totalrange7) reported 53 minutes ago

  @HubbyWifeshubby @labourtoleisure @67Dodge Why would you even invest in Telus they are a horrible telecom company there products and rates aren’t competitive at all

• 
  Nickspirit (@Nickspirit4) reported 54 minutes ago

  @onesoccer Next time. Show the damn game on one soccer Telus station. Fking bullshit that I have to pay again to watch the U20s

• 
  hoss (@lacedsunnyd) reported 54 minutes ago

  I PAID MY PHONE BILL **** YOU TELUS

• 
  Sandie🇨🇦 (@Sandie23456) reported 59 minutes ago

  @genocidalgirl Yes. I get promotional calls from Rogers, Telus etc. often from some Indian with their stupid accent to which my reply is always “I only do business with Canadians”. They hang up on my every time. I’m far meaner with the Indian fraud/scam calls.

• 
  Tori J 🇨🇦🇺🇦 (@MoonlightKn) reported 59 minutes ago

  @MCSnetAB Glad to know your office closes at 2200hrs! My net has been down sinve 2130! You guys want to fix this or do I think about going back to Telus??

• 
  Del (@FullScopeWelds) reported 59 minutes ago

  @VanIsleInvestor @TELUS They are AWFUL! I should have sold my shares when I cancelled. I decided not to be emotional. It cost me money...

• 
  Murray Newton (@workingag34) reported 60 minutes ago

  So if any business owners in customer service industry out there want to have a successful business just call Roger’s or Telus customer service and do the exact opposite of them I guarantee you will be a successful business. Beyond frustrating .

• 
  Gareth Jones (@GarethJonesCA) reported 1 hour ago

  @TELUS What did your technicians do in New Westminster? I have no Internet or phone after they left my neighbor next door. I depend on your services for work. Urgently asking for service to be back up and running

• 
  Stop the Insanity (@ElviraHaycraft) reported 1 hour ago

  Wouldn't it be more useful to demand that that speaking English you can understand would be mandatory, especially in Government positions and public service. I have been talking to bank employees on the phone that neither my husband or myself understood, same goes for Telus

• 
  Sam Hauck (@Sam_WineTeacher) reported 1 hour ago

  @TELUSsupport No, thank you. We still have Telus for our phones but finally dumped them after a couple of months of extremely frustrating lack of service and support (HOURS) on the phone trying to rectify several price increases and later, cancelling services yet still being billed!!