Telus Outage Report
Why is my Telus service not working?
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (48%)
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Phone (27%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Surrey, Montmagny, Hanna, Calgary, Peace River, Cambridge, Vancouver, Lloydminster, Mississauga, Edmonton, Langley, North Vancouver, Nanaimo, Selkirk and Prince George.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey |
Phone | |
| Montmagny |
Internet | |
| Hanna |
||
| Calgary |
Phone | |
| Calgary |
Internet | |
| Peace River |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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yiannikupp
(@johnkuppers) reported
@JackieBee_16 @TELUS That sucks. I hope this one has no issues.
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Amelia
(@mmmelia) reported
Well, this stinks. The audio on my @TELUS Optik TV decided to cut out. An hour of troubleshooting with customer support didn’t help. A technician can’t come until Wednesday. @SuperBowl viewing is going to be rather sad 😭🏈
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Kirsten
(@_kfountain) reported
Anyone else having issues with @TELUS today or is it just me?
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Ramona Wildeman
(@ramonawildeman) reported
@TELUS Signal seems to be dropped.
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Michael Milkovic
(@Milky021) reported
@TELUSsupport Too bad my cable is down yet again so can’t even watch the game. Thanks for that Telus
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Nash
(@CanadaNash) reported
@telus installed on Monday. System is already broken. 14hrs now no internet no tv, on Super bowl weekend. F this. I told the support rep anytime before 2 pm as I’m out at 2:30 he books the appointment at 3. Just got text from telus saying if i’m not there i will be charged $150.
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🇨🇦barbiedahl🍁
(@snapdragon4561) reported
@chrisgailus So ashamed we’ve gone down this rabbit hole. I subscribe for extra money to the news package at Telus but I can’t anymore if they make people keep Fox. It’s a big dilemma for me. I mean I pay for W.P. And NYT. Considered myself a news junkie since I was 12.
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chlorine
(@Franz_Trashka) reported
@CIA @NellisAFB @DeptofDefense supposed to be D. It started in Nashua and the voices had me come down to Vegas. Why? They e shown that qanon and Lindsey Stirling s people are all related. I just did Eve at Telus, can I have pickup?
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vegaskev
(@vegaskev) reported
******* @ctv and @telus. Your super bowl broadcast is about 20 seconds behind live here in Edmonton. Worst communications companies in Canada.
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weebiporey
(@weebbucket) reported
@beebsy_ Side note wtf kind of internet service provider is telus
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Sharman Minus⁷
(@SharmanMinus) reported
@CTVNewsVI @adriandix Walk-in clinics aren’t the complete solution, either. Money is. What was the payout to Babylon/Telus to force us into their services?
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cookingwithshaina 👩🏽🍳
(@cookingwshaina) reported
I have NO SERVICE anywhere in BC that I go for thanks Telus
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Matthew Fougere
(@eventbarters) reported
Is it more important to have Fiber Optic internet and Cable so we all get backup internet for free? Or does @shawhelp need @TELUS to lose the battle in internet cost. Lets do this also. I am tired of the money problems in internet when @GoogleFiber is way better and removes cost
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Adi lally
(@adifood1234) reported
@TELUSsupport Hey Telus how does it feel that you only care about your city people when there’s a fibre box on my street that y’all are to lazy to check because your liking that people are using @Shawhelp worst fibre internet.
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common sense
(@commons60208471) reported
@checkupcbc My concern is the over reach of vax-pass that is dealt with by a third party Telus and that the privacy commissioner never approved (I believe) and yet these truckers need one after 2 years of servicing us ... but yet in Toronto you can ride TTC ... without one.
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yiannikupp
(@johnkuppers) reported
@JackieBee_16 @TELUS Ours will have random issues with freezing while watching pvr and extremely rare live broadcasts freezing. Usually gets fixed with rebooting box. What kind of issues are you having?
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Jonas - Fútbol is life!
(@coachworth) reported
When your #Telus service fails during the #SuperBowl #PepsiHalftime . Like AOL dialup in the 90s. I guess that was the throwback experience they wanted?
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C.T. 🇨🇦
(@iStopper1) reported
I would like to thank @TELUS for such crappy service. My Telus box decides to FREEZE in the middle of the #SuperBowlLVI halftime show. Freezing at the end #MaryJBlige & restarting at the end of #Eminem I couldn’t curse enough words,my recording gone 😡 anger is an understatement
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rhony
(@rhondamas74) reported
@TELUS your app is so glitchy I can’t manage my services without waiting three days for a callback. What’s the problem with your app?
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Barbara Ellis
(@bellis1994) reported
@iStopper1 @TELUS Ours acted up too, but not this bad.
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Trevor Pott();
(@cakeis_not_alie) reported
@mlsrar80 @SpaceX @TELUS 10msec extra maybe? Usually less. The DSL has pretty bad latency. Maybe 40msec average for the Starlink?
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IndignantBeaver
(@IndignantBeaver) reported
@AndrewMowat1969 @JackieBee_16 @TELUS Crazy... What boxes did you guys get? I never have issues with mine so that's why I ask.
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David
(@Here_is_David) reported
@JackieBee_16 @Apeart22 @TELUS We also have security camera with cloud backup and they were cutting out a lot. I was getting it from wife & kids to stop being cheep, pay more and switch back. We did at end of our 2 years and zero issues. I know every area is different and we are in cougar ridge
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Shane🏳️🌈
(@SocialAssassin2) reported
Anyone with Telus having pixelation issues?
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Jeremy McKain
(@jeresells) reported
@JackieBee_16 @TELUS That sucks
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David
(@Here_is_David) reported
@JackieBee_16 @Apeart22 @TELUS We switched to Telus (further owner of house was a Telus installer) and Internet was horrible. On direct either cable connection to the modem I was getting about 20 mb, evening it dropped to .5 mb a sec. Had two secretive spot & tech said that was the best they could do
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Devo
(@devo2gtalon) reported
@JackieBee_16 @TELUS Been going on 2 years with issues with telus. Recordings are spontaneous, when watching cannot FF as show will shut off and end where you FF'd sometimes a series rec with net mw 10 mins. 2 years, finally a new modem box and working.....2 years and they couldn't figure it out.....
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JB
(@JackieBee_16) reported
@johnkuppers @TELUS I have those issues all the time, I’m constantly rebooting the boxes - it’s ridiculous. This time on of the wireless the boxes just stopped working altogether. They’re sending me another one but it’s like…there’s never not something wrong
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DARRIN S 🏒
(@8514790435S) reported
@TELUS Hurry Up Fix The Technical Issue’s I Need To Watch The Super Bowl In My Area
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C.T. 🇨🇦
(@iStopper1) reported
@bellis1994 @TELUS I was able to find another station, rewind, watch it, then find another channel and jump back to the game.. how frustrating and typical of @TELUS product always seem to come through at the worst time