Telus

Telus Outage

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

 No problems detected at Telus

Telus problems in the last 24 hours

Telus Outage Chart 04/11/2021 17:10

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems:

  • Internet 59.34% Internet
  • Phone 18.67% Phone
  • Wi-fi 7.86% Wi-fi
  • E-mail 5.28% E-mail
  • Total Blackout 4.67% Total Blackout
  • TV 4.18% TV

Telus Outage Map

The most recent outage reports and issues originated from Surrey, Edmonton, Burnaby, Prince George, Coquitlam, Calgary, Red Deer, Vancouver, Fort Saskatchewan, Richmond, Trail, New Germany, Montréal, Halifax and Winnipeg.

CanadaSurrey Internet
CanadaEdmonton Phone
CanadaBurnaby Internet
CanadaPrince George Internet
CanadaPrince George Wi-fi
CanadaBurnaby Wi-fi

Telus Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Telus Issues Reports

Latest outage, problems and issue reports in social media:
  • DeceitinDrugs Everyone has something to learn from somebody. (@DeceitinDrugs) reported

    @heidi12312345 @Telus rates do not live up to Internet speed and their TV service is absolute crap. Pre recorded repeat showings at $75 month!

  • ageOfIdiocy Brian Oakely (@ageOfIdiocy) reported

    That Bell, Roger's, Telus, Shaw, etc retain an open online account under your name - even after your cancel, is not only Securities Fraud it is also a security risk to you. ****, I just wish we had a government. #mbpoli #cdnpoli

  • ButchBaydala Butch loves 🍺💉🙊 (@ButchBaydala) reported

    @envirosly @heidi12312345 Yup. I just switched. It is still Telus you know. So I'm on the same network as before. Had unlimited data but I only use 1 GB pm. So, I have new 5G phone with 10GB. $65 per month is $20 less. Plus, I got a $200 gift certificate from seller. Goes back to $60 after 2 years.📲🍻

  • FMcCallumYYC Frank McCallum (@FMcCallumYYC) reported

    How is it that we cannot vaccinate teachers and other front line service workers but the mass clinic at Telus Convention Centre in Calgary only appears to be at about, what, 20% capacity? I look forward to this some being attributed to Trudeau... #AbLeg

  • BuddyEdward91 Buddy91 (@BuddyEdward91) reported

    @Telus in Central Manitoba is a rip off! They say the highest speed or whatever but it doesn’t load up anything. I think they just say that stuff for you to buy their crap service! Glad my contract is almost up so I can switch to a better company!

  • RoseanneCda Roseanne (@RoseanneCda) reported

    @CleaningOil @SamsungMobile @TELUS I can't believe what you're going through. It's unacceptable that a brand new phone (esp. an $1,800 one) would conk out after a couple of weeks & there's no support. TELUS and Samsung better get busy making this right for you, otherwise they will lose customers (me included).

  • niphette hy, promising dunkmage 😈🌹 (@niphette) reported

    @Gaohmee You don’t have to be a TELUS customer to use it and you can see a family doctor through video call at short notice, they can refer, prescribe, etc.

  • 21jonny_ Jonny Mendoza (@21jonny_) reported

    @EdmontonRaider Dude switch to Telus haha. Hated Shaw. Left years ago and never looked back

  • CowinMarc Marc Cowin (@CowinMarc) reported

    @mirgray Both my wife and I have iPhone8’s...neither of us get updates from Koodo or Telus directly. We do tend to get them from the Weather Network app, but it always seems to be delayed compared to others around us who receive the notifications directly from their providers...

  • RoseanneCda Roseanne (@RoseanneCda) reported

    @CleaningOil @SamsungMobile @TELUS That's awful. Doesn't Samsung provide a one year warranty?

  • raiderDavid1973 Dave (@raiderDavid1973) reported

    @TJmakeCOCKTAILS @heidi12312345 Ill never use Rogers or bell again. They support Trudeau and like to quietly raise people’s bills with ridiculous fees. If you have a plan that’s over or running out Telus has amazing deals to port your number over plus you don’t have to have a contract if you have a phone.

  • TrevTkachyk Trevor Tkachyk (@TrevTkachyk) reported

    @TheMylesLive I had the same problems.. let me tell you the future is not friendly with Telus.. lol

  • RoseanneCda Roseanne (@RoseanneCda) reported

    @CleaningOil @SamsungMobile @TELUS Oh no. My Samsung mobile needs replacing soon as it's old. Was planning on researching newer models as I like the Samsung operating system. I'm not partial to iPhones. Now I'm not so sure after seeing your terrible experience. Has TELUS done anything to help?

  • scorpio_Tamsin Tammy Alspaugh (@scorpio_Tamsin) reported

    @570NEWS That happened to me. Koodo is is part of Telus and I never got my notice. My daughter and ex set theirs up to go to their emails that's how I knew I should've gotten a notice because we did it together. I called right away and they helped me get an appointment with my daughter.

  • SimonYYC Simon Mallett (@SimonYYC) reported

    Hey @TELUSsupport are there service internet issues in Calgary? I’m getting between 0.5 and 5 mbps speeds on what should be 50mbps service, the phone support wait time is over an hour and the callback option isn’t there anymore? What’s going on? @TELUS

  • AMDM00yyz A Mc (@AMDM00yyz) reported

    @andrew_leach @jkenney 1000s of appointments avail in Calgary. Telus can do 720 AZ/hour next wk, problem no arms as few are qualified. Would jump at an AZ shot. Crunch vaccine supply #s - without AZ, we can’t maintain 39k/day. Not enough vaccine. We need Health Canada to make a call on AZ. <55 or not?

  • DishntheKitchen Bernice Hill (@DishntheKitchen) reported from Calgary, Alberta

    Not a super day. Shaun is stuck at the plant, technical difficulties & blizzard. Telus is still drilling ******** out of my head, I mean installing cable & not even Tragically Hip drowns out high pitched drilling. Been alone for a week & tired of doing **** all on weekends.

  • CDNHockeyNut Mike Telford (@CDNHockeyNut) reported

    @Sliv21 @TELUS @ShawInfo Have had Telus for years, have yet to have any issues.

  • TheLifestyleDig LifestyleDigs (@TheLifestyleDig) reported

    Why does @TELUS make everything so goddamned inconvenient for their clients? **** Telus!

  • TheLifestyleDig LifestyleDigs (@TheLifestyleDig) reported

    Those ******** @TELUS keep hassling me to select a migration date for my email and when I do they text a verification code to my phone and then the website doesn't take it. **** Telus!

  • taxbuster88 ziggy stardust (@taxbuster88) reported

    @fanCRTCProfling @TELUS I have a bunch of 1500VA backups anyway, so probably will never use theirs. One good thing about having a high tech system.

  • PaulSparkees Paul Martz (@PaulSparkees) reported

    @CTVKitchener I’m a Telus customer, didn’t block me

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    @taxbuster88 @TELUS And this was a funny thing when we think about. Provincial elected officials & MP's told people to complain at the CRTC about no essential phone service. So the CRTC opened a non-public file on it. Ask Bell & Telus what happened. And that was the end of it. Buried & out of sight.

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    @taxbuster88 @TELUS 2/2 Then when a big outage occurred, not only was mobile down, & indeed many people were *blocked* from using mobile, but the outage lasted days. People in need could not use a) mobile b) landline phone (no battery) c) No phone cuz back-up battery died. Went ignored at the CRTC.

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    @taxbuster88 @TELUS Yeah, this was a big issue in Atlantic Canada which Bell wanted hidden. They sell "bundled services" (w/ phone), at high rates, they don't mention battery back-up, or tell people they don't need it cuz too expensive. or they tell people that battery is good enough. 1/2

  • taxbuster88 ziggy stardust (@taxbuster88) reported

    We have landlines b/c copper provides power, and we have two phones that work ALL the time unless the line is cut. Fibre/phone UPS is only good for 8 hours - not nearly good enough. How to go about preventing @telus from removing our copper service? This is HUGE for the area.

  • taxbuster88 ziggy stardust (@taxbuster88) reported

    @fanCRTCProfling A question: we live in rural canada and are about to get @telus fibre. Their (third) letter says that when fibre is installed, they will remove copper phone service. This is an issue for emergencies as we have power outages which can be up to 3 days. 1/x

  • noelblix Noel Blix (@noelblix) reported

    @TELUS cares about customers so much, they allow them to hear over 45 minutes of promotional messaging while they’re on hold trying to get a service appointment.

  • HoffRick Rick Hoff (@HoffRick) reported

    @friesen_f @AMemphys Andrew - this is going to ramp up. I hope that you hope it does too. Supply has definitely been an issue in the not so recent past. Telus opened Monday, EXPO in Edmonton opens this Monday - that's 13K/day we didn't have a week ago. Had heard Telus was at 20% Tuesday - no supply.

  • arrrdeecee Onion on My Belt (@arrrdeecee) reported

    @GoopyFS Babylon by Telus is basically a virtual walk-in clinic app that the UCP wanted ppl to join. Fee for service by doctors that may or may not have access to medical records. Concerns about privacy. And Shandro signed a contract (I think) w/ them when he tore up public MDs contracts