Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (50%)
• Phone (23%)
• Wi-fi (12%)
• TV (6%)
• Total Blackout (5%)
• E-mail (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Burnaby, Edmonton, Agassiz, Whitecourt, Oliver, Cranbrook, Calgary, St. Albert, Campbell River, Vancouver, Richmond, Surrey, Brantford, Leduc, and Erin.

City	Problem Type	Report Time
Burnaby	Internet	13 minutes ago
Edmonton	Internet	52 minutes ago
Edmonton	Total Blackout	2 hours ago
Agassiz	Phone	21 hours ago
Whitecourt	Internet	1 day ago
Oliver	Phone	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jon Cowley | Decision Tech + AI Founder (@whatifi_io) reported 11 minutes ago

  I don't think @TELUS @TELUSsupport realizes how much their constant sales/slop support phone calls are destroying their business brand. I just got a call from one of their reps overseas asking me for feedback, even after I filled out a monstrous feedback form yesterday online. After I had previously told multiple TELUS reps that I was only a customer because I am trying to shut down my father's accounts after his passing and to stop calling me and trying to sell me new services, given my situation. When I tried to explain this to the person who just called, they made a bunch of inappropriate and juvenile sounds and then hung up on me. There is zero chance that I would move any of my services to TELUS at this stage. This is the hidden cost of outsourcing sales and support and making every phone call into a pseudo sales call. I still have several services to wind down with Telus on my parents behalf - home security, internet, home phone - an I cringe thinking about how much time I will spend on the phone and the quality of those upcoming experiences.

• 
  BlueCrabGames (@BlueCrabGaming) reported 13 minutes ago

  @globeandmail Doesnt matter when 95% of in person storefront enployees are also thick accent indians who scam the customer every chance they get, to increase their commission. Oh and 100% of the csa on the phone are indians. Even when a Telus employee has to call into their special emplyee only line, its all indians. I quit Telus/koodo explicitly because of the indians, one in particular that was a district manager and the most scum snake oil salesmen person i'd ever met.

• 
  world_citizen (@worldcitizenOG) reported 14 minutes ago

  @CoJoHendo @sitkamedia @JarrydJaeger Misinformed comment. You've probably never heard of the Telus Garden office

• 
  Heldy (@HeldyCarvalho) reported 16 minutes ago

  @Shawhelp Thanks. I have been trying to use the chat since 9AM. The auto log out feature every 10 minutes is brutal when you have to hold for support for at least hours. The only reason I stayed with Shaw is because you have had better support than Telus, historically.

• 
  T Saunders (@TSaundersql) reported 16 minutes ago

  @mario4thenorth Telus, can’t Telus anything. That’s been my slogan for them for the last 15-20 yrs, after they tried lying to me on what an issue was with my service.

• 
  TastyGizmo (@tastygizmo) reported 18 minutes ago

  Never in my wildest dreams did I envision scam baiter (Kitboga) tactics to be used by Telus to scam us.

• 
  I Love Myself ~~ Pooja (@poojabnf) reported 21 minutes ago

  Breaking this down so it makes sense: BREAKING: Telus and feds to build big AI data centres in B.C. 1/

• 
  c • she (@indicarys) reported 24 minutes ago

  vancouver/lowermainland-ites. what ******** are we gonna do about these ridiculous data centers that telus is planning to rely on bchydro for

• 
  Peter Girnus 🦅 (@gothburz) reported 26 minutes ago

  I am the Director of Voice Experience Innovation at Telus International. Six months ago, my team deployed a real-time accent harmonization layer across our Southeast Asian call centers. The agent speaks. The system listens. The customer hears Ohio. I keep a demo reel on my laptop. Before and after. The before sounds like a woman in Manila who went to university in Quezon City and has been resolving billing disputes for nine years. The after sounds like a woman who might be in a strip mall in Columbus. Same words. Same syntax. Same problem-solving. The only thing we change is the part that makes the customer hang up. The metrics are on slide eleven of my board deck. I'm looking at it right now: Customer satisfaction: up 23 percent. Average handle time: down 40 seconds. Escalation requests: down 31 percent. My VP asked what drove the improvement. I said, "Reduced communication friction." Which is technically true. The friction was that our customers don't like talking to people who sound foreign. We didn't fix that. We made it so they never have to know. The system processes voice in 11-millisecond intervals. It maps phonemic patterns to General American English midpoint targets. Internally we call these targets "anchor voices." The anchor voices were generated from 4,000 hours of NPR pledge drive recordings. We picked NPR specifically because listener studies show it's the accent American consumers trust most with their credit card number. (The agent hears themselves the whole time. Their own voice in their own headset. They just know that somewhere in those 11 milliseconds, a machine decides that what they actually sound like isn't something a customer in Phoenix will tolerate for the length of a billing inquiry.) Employee 7734 in our Manila hub asked to hear the output. We played it for her in a breakout room — the one with the motivational poster about "Bringing Your Whole Self to Work." She listened for six seconds. Pulled her headset down around her neck. Went quiet. Then she said, "Is that what they need me to be?" Her CSAT scores are in the 94th percentile. She clocks in every morning at 7:45. I should explain the economics because they're elegant: we hired agents in the Philippines at $4 an hour. We spent $11 million on a system that makes them sound like they cost $35 an hour. The delta is the product. We don't sell accent correction. We sell the gap between what a worker costs and what a customer requires them to sound like. The system doesn't work in reverse. If a customer with a heavy accent calls in, we don't smooth their voice for our agents. Harmonization flows one direction. Toward the customer. Away from the worker. Always uphill. Three agents requested transfers to text-based channels last quarter. They said they felt "disconnected from their own calls." My HR partner coded it as an engagement issue. Recommended a team outing. Bowling, I think. Every morning, 14,000 agents open their mouths and a machine makes a decision about what comes out the other end. They perform the labor. We perform the correction. The customer performs their preference. Nobody performs anything wrong.

• 
  Mark Topham (@MarkTopham83949) reported 29 minutes ago

  @TELUS the level of disgust I feel over your handling of the lawsuit regarding 911 and Dean Switzer death was easily sufficient for me to terminate my account.

• 
  Slowflake (@Slowflake1601) reported 29 minutes ago

  Telus got caught using AI to hide the accent of their customer service agents. What I wouldn't give to hear "DO NOT REDEEM" in a perfect Canadian accent.

• 
  Vodka (@VodkaFlashback) reported 33 minutes ago

  @BrandonWealth Telus is gonna get a fat 50% dividend cut next quarter. Once it does… I will buy it as then it’s debt financing and future become possible. Right now that thing is hot garbage. Waiting on that stock to bottom out while I ride semi’s and oil.

• 
  Evar Orbus and His Galactic ****-Wailers (@JizzWailers) reported 35 minutes ago

  @PeterMeiszner @BoVanston @TELUS Nobody wants this, **** off

• 
  seb (@SebsShoes) reported 37 minutes ago

  @Tablesalt13 Telus customer service: [English accent] "Hello, what you are wanting for help today?"

• 
  Canadian Financial Markets Update (@CdnFinancialMkt) reported 41 minutes ago

  Evening pod is live. - telus using A I to alter the accents of customer service agents. More news and market data are on the podcast.

• 
  Grizz Axxemann (@GrizzAxxemann) reported 44 minutes ago

  @MrStache9 Much as I'd love to make the switch, the upload speed is no good for my use case. I'm getting 900+Mbps up/down on Telus. It ain't cheap though. $170/mo after tax for unlimited usage. And boy howdy, do I use it. a couple TB/month up and down.

• 
  nvrumind (@GiGized) reported 45 minutes ago

  @Tablesalt13 Telus has customer service agents?? Wut?

• 
  shell (@shelery1) reported 46 minutes ago

  @mario4thenorth I had SO much trouble with Telus in this past year! I was on the phone with Loyalty prog. for 6 hours. I spoke with one in Guatemala, Philippines & india.🙄🤯

• 
  Scott Trustworthy Robinson - I am the hero Dr. Z (@ScottRRobinson) reported 49 minutes ago

  If Telus was in that room and didn't take my side it's "had a problem with confident men" I won't be kicking not confident men to the ground. I will give them my hand back onto two feet and they can think status all they want #Telus

• 
  guy guy (@guyguy47587709) reported 49 minutes ago

  @MTe005 @cd_hooks @Lux_Stella_ instead of building this in the middle of nowhere they’re gonna waste prime real estate and staggering amounts of tax payer dollar so Telus and the other telecoms and gut their workforces even further. Absolute retard you are

• 
  Scammer Defence (@ScammerDefence) reported 51 minutes ago

  @Paul__Walsh @TELUS @Rogers What banks do with forwarded smishing texts: feed them to threat-intel sharing groups like APWG and CAFC so the lookalike domain ends up on consumer blocklists. A free DNS-level iOS app installs that blocklist on the phone so the page never loads.

• 
  Isaiah Ojo (@isaiah_ojogigs) reported 52 minutes ago

  @risen_millenial @HeyAmit_ Check this website called oneforma , telus and crowdgen you earn $1500 A month . A legit remote job board Use Morelogin antidetect browse to navigate anonymously , the solution to remote jobs is to work anonymously undetected and make sure you have a good proxy to mask location

• 
  Danny (Red Dawg) (@ReddawgHorizon) reported 53 minutes ago

  @eesquid 🎯 TELUS has the worst customer service, and it’s not even close.

• 
  Tamera Firman Dunn 🇺🇦 🇵🇱🇮🇪 🇬🇧🇨🇦 (@tamera) reported 54 minutes ago

  TELUS is using AI to make their offshore customer service sound "Canadian". Evan remains a dirtbag.

• 
  #BoliKurac Whatever66 (@Whatever66102) reported 55 minutes ago

  @sarkonakj Problem is competition.... Allow the American teleco to come up and all of it would be cleaned up. Right now, Telus, Bell and Rogers do not have to compete. No options for consumers. So they screw the consumers. Not one customer wants to talk to CS in India. Make them compete

• 
  Jd (@ProfesorRefer) reported 56 minutes ago

  @Tablesalt13 For those that want to know TELUS outsources the most: It runs a massive global BPO operation (TELUS International/digital solutions) with call centers and services abroad. Its Canadian headcount has steadily declined while global grew. • Bell does offshore some customer service/IT (complaints about India/Philippines agents and recent moves are common). • Rogers has done the least visible offshoring for customer-facing roles: It publicly committed to (and delivered) 100% Canadian-based call centers/customer service teams (including repatriating Shaw jobs in 2023). It still positions itself as the only national carrier with this focus, though recent cuts, AI, and third-party shifts have drawn criticism like the others.

• 
  Richard Wilson (@Richarddw56) reported 58 minutes ago

  all you got was nothing for that wifi. that will be fix. new wifi router. telus will not be giving you the password. that is why you do not use cellphone data. they go to the cellphone company and steal all your passwords and hack you. they have the router.

• 
  guy guy (@guyguy47587709) reported 1 hour ago

  @MTe005 @cd_hooks @Lux_Stella_ of what economy? No ai company is making money or adding any value. Every normal company is admitting that it’s useless too. Instead of carney doing anything of value he just gave up billions to Telus for their new customer service

• 
  Jmac (@Jmacvbvbv) reported 1 hour ago

  @VanIsleInvestor @BNNBloomberg @MobileSyrup Telus support the other day…… buddy chewing his food right in my ear! Unbelievable

• 
  Mike Was Right 🇨🇦🇺🇸🇲🇽 (@MikeHumanIntel) reported 1 hour ago

  @mario4thenorth If I call Rogers or Telus, it takes 90 minutes on hold to talk to some foreigner who will likely not resolve my problem. When I call Mint Mobile in the US, I go through a very friendly Ryan Reynolds AI attendant and talk to an American right away. Plus, they understand and resolve my problem. Canadians have no clue how bad it has become for them.