Telus Outage Report
Why is my Telus service not working?
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
January 22: Problems at Telus
Telus is having issues since 07:00 PM EST. Are you also affected? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (49%)
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Phone (27%)
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Wi-fi (9%)
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TV (7%)
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Total Blackout (5%)
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E-mail (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Edmonton, Victoria, Queen Charlotte, Montmagny, Toronto, Vancouver, Orillia, Sechelt, St. Thomas, Surrey, Burnaby, Brampton, Summerland, Westerose and Calgary.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Internet | |
| Victoria |
TV | |
| Queen Charlotte |
Phone | |
| Queen Charlotte |
Internet | |
| Montmagny |
||
| Edmonton |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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abdul
(@abdulisuncool) reported
@Shawhelp I genuinely believe Shaw cannot go a week without having an outage in YEG. Telus fibre optic is looking really good right about now
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Yard Plots Landscape
(@YardPlots) reported
@TELUSsupport But your text message service still confirms I have an appointment, even though other systems at Telus have canceled my appointment
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Ejen Fhit
(@Fhitrie89) reported
@EkonomiRakyatMY Support kalau telus. Klu x telus mcm mana nak convince investors utk stay. Serbadk never explained themselves in depth on the audit findings. Resort to transparency la, bukan buat presser for the sake of name calling
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Yard Plots Landscape
(@YardPlots) reported
@TELUSsupport Your supervisor called all confused thinking I still want Telus but this month of install problems waiting for retard programs that don't exist and deals for PWDs the govt stop paying for long ago. You don't offer internet for good, the govt did. Why lie on your ads, internet
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Trevor Pott(◢◤);
(@cakeis_not_alie) reported
*ring* @TELUS rep: Hi, I'm calling from Teuls to make sure you're getting the best value from your internet and mobile plans *call ends* Me: *looks at mobile signal* Mobile signal: ZERO BARS Me: I have to laugh or else I'll cry.
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Yard Plots Landscape
(@YardPlots) reported
@TELUSsupport Then you cancel my install with zero people from Telus contacting me
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Feed Me Geek
(@feedmegeek) reported
@TELUSsupport hi Telus did you ever think that people who are having trouble with their phone might not be able to call you? Your callback agent hung up because he/she couldn't hear anything. 604-867-9151 phone line melted, help
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Towhomitmayconcern
(@canadapogg) reported
@Telus @TELUSsupport @ADT Why is it I get calls from Telus almost daily to try to sell me additional services but I can't get assistance after 40 minutes on hold? Stop calling me in the evenings and please answer my call now when I need support with ADT!
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Sajid Anjum
(@Sajid_Oakville) reported
@itworldca Yesterday, I was in a remote place where only #Rogers & #Fido networks were active, others like @TELUS was hardly working. It's disappointing situations coz I was unable to assist my family friends with my 30 GB data whereas I was informed that #Telus network works via Rogers.
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bettergov.ca
(@bettergovca) reported
@calgaryherald @TELUS “Time to rethink government dealings with existing network providers. Canadians need Better.”
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LucasP 🏳️🌈🇨🇦🥌
(@LucaPedd) reported
@Eastlink has to easily be the worst internet I’ve ever had … lived in the city for 4 years had Telus never had a single issue .. moved North and eastlink goes down at least once a week for hours at a time and I pay for this crap. Can’t imagine doing online schooling here 🤯
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Joe Martin
(@jamthefed) reported
@loxyisme I usually have better luck with TSN sign in for no buffering than my Telus one. Telus optik is not reliable as long as I've had it.
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Happy
(@evolva07) reported
@SamsungMobile @TELUS message 1 of 3 - i recently bought the #Galaxy Z Flip about 6 months ago which started falling apart. I went through telus who offered little help - but in fairness to you telus you are not the manufacturer. Samsung. I gave up after many phone calls. 1/3
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A C P B
(@rdfppg) reported
Jesus @TELUS, my internet/cable services haven't been this bad and slow since the dialup days
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Norwegian Blue🐧
(@_Norwegian_Blue) reported
I see in an effort to escape from the bad #TelusBabylon publicity, Telus has rebranded it as Telus Health MyCare.🙄
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Brent Morrison
(@RockinBluesShow) reported
@LisachristCBC is the power outage in North Vanvouver affecting Telus internet around Lonsdale? I have power, but no internet.
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Jon W
(@jonwrathall) reported
I’ve been a customer for probably 15 years. You now have me wondering if @TELUS @TELUSsupport would be better.
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Zontar
(@Zontar_Dow) reported
@RAZ0RFIST Do people forget that the reason most places in the US have a single ISP is due to local monopoly agreements between the state and said ISPs? Get rid of that and wait and see how fast Bell Canada, Telus and Rodgers suddenly start laying down fiber.
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Buke
(@bukelacktavose) reported
@TELUS Nobody has Optik TV anymore because you raised your lowest tier internet service to $85/month with a 200 gb data cap.
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Happy
(@evolva07) reported
@SamsungMobile @TELUS 3/3 it. not great situation for a professional - and then on me i dropped the damn thing so that was probably off the table. so fine. still unhappy but lost all my credibility. but now. the latest thing my phone now gets so hot it only charges on wireless
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TdotTrucker
(@TdotTrucker) reported
@TELUS @TELUSsupport your signal strength in Etobicoke Centre is far poorer then that of Fido, same along 491 corridor between Montréal and Toronto. Might be time to beef up cellular strength if you want to continue being one of the big telecoms
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🌱 winslow 🌱
(@CommanderCosmo) reported
once again my wifi is down 😩 Telus please
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bettergov.ca
(@bettergovca) reported
@calgaryherald @TELUS “Time to rethink government dealings with existing network providers. Canadians need Better.”
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dana haasz
(@DanaHaasz) reported
3 days without internet. Garbage support. Shoulda gone Shaw. @TELUSsupport @TELUS
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Andrea M
(@photo57) reported
Spent 45 min on the phone with #telus last month to renew 24 month internet/TV, with pdf sent showing agreed terms. Next 2 bills sent were just as high even after being promised reduced amts. Online support apologized but says nothing they can do. Seriously @TELUSsupport?!🤬
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Mo PRF
(@Pinheiro_Moema) reported
I'm really frustrated and tired... the new tech person is trying and still doesn't work... @TELUSsupport #telusfail #telus #badtelus
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Joel Olandesca
(@JoelOlandesca) reported
@TELUSsupport Is there currently a Telus internet outage in parts of Calgary?
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Migi 🐣 Crow Vtuber!
(@Migi_VT) reported
@dumplingshirara **** telus all my homies hate telus
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Happy
(@evolva07) reported
@SamsungMobile @TELUS 4/4 charger with a bag of frozen vegetables on the back. I actually love your flip phone and i have been trying to hang on until the next version this year but feels unsafe now - wtf 2000 for this? anyone have similar experiences with #samsung or this #zflip
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Yadvinder Bhardwaj
(@yadvinderbhar) reported
Crappy customer service, i have been trying to get @TELUS internet for last 2 weeks and @TELUSsupport doesn’t even know how to bring fiber net into a building. Frustrating as hell and yet they charge fortune. #telusisbad