Telus

Telus Outage Report

Why is my Telus service not working?

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Telus Outage Chart 02/08/2026 22:15

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Telus compensate me for the outage?

The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (48%)

    Internet (48%)

  2. Phone (27%)

    Phone (27%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Total Blackout (4%)

    Total Blackout (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: North Vancouver, Vancouver, Victoria, Surrey, Calgary, Edmonton, Montréal, Toronto, Chilliwack, Montmagny, Hanna, Peace River, Cambridge, Lloydminster and Mississauga.

Loading map, please wait...
City Problem Type Report Time
CanadaNorth Vancouver Internet
CanadaVancouver Internet
CanadaVancouver Phone
CanadaVictoria TV
CanadaSurrey Wi-fi
CanadaSurrey Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • AshamedofAB Apes Making Change - AKA Chris (@AshamedofAB) reported

    @TreysDiamonds @TELUS Most major providers are down

  • NMcKenna2011 Nicole McKenna (@NMcKenna2011) reported

    @TELUS I had no service, then reset my network settings, and now I have service. However it keeps going between 3G and LTE, or no service? Are there network issues for mobile phones?

  • professor_evy Dr. Evelyn Encalada Grez (@professor_evy) reported

    Very disappointed by @TELUS @TELUSsupport My phone got cut off in the middle of a call and then I received a message saying "No mobile data service, temporarily turned off by your operator."

  • NorthwestVoip NorthwestVoip (@NorthwestVoip) reported

    FYI: Telus is currently experiencing a wide spread outage with it's mobility voice and data products in western Canada. Calls to Telus mobility customers may be disrupted at this time.

  • tinadotz Tina Dotzler (@tinadotz) reported

    @ETGuy @Bell Yup! No service no data not even my wifi is working and that’s on Telus…

  • cemetreydrive (αλέξα) (@cemetreydrive) reported

    FINALLY got a doctors appointment and now telus posts that their cell service is down i am literally going to kill myself

  • jlacwa Jamie Lacroix (@jlacwa) reported

    @geordiemuppet @TELUSsupport telus is down. website crashed. this is very bad for those of us that use our phones for work. Come on @telus be better.

  • teresabdutton Teresa Dutton (@teresabdutton) reported

    @set921 @TELUSsupport To be fair this is probably the only way Telus will be made aware of additional outage areas.

  • Sheldon_Hankins JE$US ICE (@Sheldon_Hankins) reported

    @abslswrld My telus data and phone/text service is being fucky all the way in BC. Weird this popped up on my timeline haha.

  • EagerHK Alex Hunt-Kenny (@EagerHK) reported

    Telus is down stop calling me

  • _aa_k ali aydın karaca (@_aa_k) reported

    Did you check the HLR @TELUS? No service in Vancouver! No data, no Voice!

  • c_l_prevost christina p 🇨🇦 (@c_l_prevost) reported from Squamish-Lillooet Regional District, British Columbia

    @TELUS No service in Pemberton BC right now?

  • ashiirosee ✨🍂 Ash 🍂✨ (@ashiirosee) reported

    @WitchyTQ Mine went down for 5 minutes but I seem to be back up! Still can't access the Telus app though

  • DarrenMachalek Darren Machalek (@DarrenMachalek) reported

    @TELUSsupport Switched from Rogers because of their network wide failure. Starting to feel like that was a bad decision. No phone service right now with Telus.

  • BelaKym Kym Beal- Fully Vaxxed (@BelaKym) reported

    @McIvorben @shmitzysays Koodo, Public, Telus (all the same business) and Bell who has network sharing with Telus is down in AB and BC

  • Mimz_Slacker Lyndsay Slack 🍁🍻🇨🇦 (@Mimz_Slacker) reported

    @TELUS is there an outage out near Christina Lake, BC? Do you have an outage map?

  • GlobalLiamNixon Liam Nixon (@GlobalLiamNixon) reported

    @notthatkristen @TELUS Yup, sounds like a big outage.

  • niketalena niketa lena (@niketalena) reported

    telus needs to get their **** together, i need my data ffs

  • akarndt Allan Arndt (@akarndt) reported

    @aaronhoyland @jesssicrap @TELUS It will probably go in and out until they find a fix

  • P4nd4Truth TRUTH_P4ND4 (@P4nd4Truth) reported

    @TELUS how about an update to your third world country infrastructure outage

  • joepubliksez Bernie Sheppard (@joepubliksez) reported

    Looks like @TELUS are having problems locally in Surrey

  • pagesixlvvers kenzie: joe troh stan acct (@pagesixlvvers) reported

    the single ******* day I have to go wait in a shop for TWO HOURS before I can go to work, is the day ******* Telus decides to have “issues with service” I’m going to ******* kill myself

  • itsgorgeh FaZe GoRg (@itsgorgeh) reported

    I think Telus is having issues

  • MacIntoshEddie Eddie MacIntosh (@MacIntoshEddie) reported

    @set921 @TELUSsupport Because in some cases all of a person's services are bundled, meaning no phone, no internet, no tv, no emergency service. It's not like the old days where if one thing went down you'd be guaranteed at least one other to work. It's lucky that Telus wifi is working

  • set921 🇨🇦 Watching Blue Jays. (@set921) reported

    @TELUSsupport Good thing everyone is jumping on here to confirm they have no data after Telus confirms they're aware of the issue. /s

  • KimandaJ Kimanda Jarzebiak (@KimandaJ) reported

    Hey @TELUS - why am I getting a message saying you aren't providing voice services on your cellular network? Probably one of the top things I do with my phone is use it to talk... call me old-fashioned, I guess?

  • Christine_meow Christine & Chibi (@Christine_meow) reported

    @TELUSsupport @Virgin mobiles are down as well, I guess they run on telus servers too?

  • MFoulem Mario J.F (@MFoulem) reported

    @TELUSsupport I’ve upgraded my Telus from PLAN 50 to PLAN 75 and since there’s no way in hell I’m going to wait on hold for 1 damn hour on the phone, my TV service and internet has been screwing up every 30 seconds for the past hour and it’s pissing me off!!!!

  • niketalena niketa lena (@niketalena) reported

    telus needs to get its **** together i need my data ffs

  • lovejillraymond Jill Raymond (@lovejillraymond) reported

    Why is it that I usually want to be away from my phone, but when I actually need it to work there is a province-wide outage? #telus #bc #outage