Telus Outage Report
Why is my Telus service not working?
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
-
Internet (45%)
-
Phone (29%)
-
Wi-fi (10%)
-
TV (6%)
-
E-mail (5%)
-
Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Vancouver, Edmonton, Ucluelet, Victoria, Montréal, Leduc, Medicine Hat, Courtenay, Hornby Island, Richmond, Stony Plain, Merritt, Roberval, Surrey and Coquitlam.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Edmonton |
Internet | |
| Ucluelet |
Phone | |
| Ucluelet |
Phone | |
| Victoria |
Phone | |
| Montréal |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
-
Rockhound
(@Rockhou41188997) reported
@TELUS come to tell us where the customer support our incompetence lie to your face and are nothing but a scum company
-
traderjill
(@traderjill2) reported
@Novusnow I hear it's the same issue with Telus. Seems like a bigger problem affecting network providers
-
Kk Arora
(@KkArora82) reported
@TELUSsupport this outage in Calgary NE is now 13 hours long and still no ETTR, this is so frustrating and definitely not Telus standard.
-
ᴊᴀɴᴄᴇᴇ
(@DiscountClown_) reported
FIX YOUR DAMN WIFI TELUS. 😾
-
TAYLUR MADE 💬
(@taylurinc) reported
Bruh... my cellphone has spotty service on Virgin's network and my home internet with Telus has been down all since 7pm yesterday 🙃 Wtf is going on in Calgary?
-
Blemi
(@Blemi) reported
omg the #Telus Bring Your Phone Back program is making me soooo anxious!! Worst decision i made 2 years ago!
-
george22
(@Dolsiope) reported
If young don’t have to use @TELUS then don’t. Worst internet service provider and support on this planet. I’ve been with dodgy internet for 2 weeks and nobody seems to care after endless calls and a visit from a worker. They don’t know how fix their own issues.
-
Abdul 🇵🇸
(@hoe4karlmarx) reported
Really bout to go to sleep at 930pm so I stop using my data since telus is down 😭
-
vanessa♡lam
(@vanessa_lam) reported
Fix this internet outage @TELUS 🙃🙃
-
Sopwith
(@Sopwith_) reported
@TELUS 2/2 ..agent who answered said he only does US. Installer gave me a new number. Got slam dunked onto hold. Agent who answered filled out an “action request”, said I would hear back in 24 hours. Emailed the sales guy and told him to cancel the account and remove the system.
-
McAfee Loves Meatball Subs
(@RedmanJay7) reported
Hey @Telus thanks for cancelling my install literally 24 hours before. You won’t be seeing a dime out of me until you feel like making up for me sitting in the dark for the next at least 2 weeks. Go **** yourselves.
-
certified mouthbreather
(@fxckintwig) reported
telus is literally the ******* worst for getting scam calls. i have never gotten as many as i have since i’ve been with telus. this **** is going to be my thirteenth reason.
-
Maulik Doshi
(@maulikadoshi) reported
@TELUS is your network down ? No internet in Calgary ne
-
Raj G
(@RajveerG) reported
@TELUS @TELUSsupport Upper NE Calgary experiencing Home Internet, TV, Mobile Internet outages. What is the issue and what is the estimated time for it to be resolved?
-
basil ⁷🧸🌷✿ semi ia 4 skool
(@moniebears) reported
someone just texted me clearly with the wrong number about some dude they matched with and i just wanna know how i’ve had this stupid number for like 3 years and am still getting daily unknown callers TELUS STOP USING ******* RECycled NUMBERS
-
Local Dagger Ear Enthusiast
(@SpaceMutiny) reported
>Federal court rejects Bell and Telus request to block Videotron’s 5G spectrum purchase in western Canada Good because Bell and BCTel/Telus have no business regarding this. Also if Videotron sets up shop here in the West it would help prices quite a decent bit.
-
cdnsoldier1982
(@cdnsoldier1982) reported
@TELUSsupport with internet and cell service down in NE Calgary will Telus be offering credits for the disruption of service since myself and family work from home we now can't work today so now your outage is also taking money out of my pocket
-
Mike Hariwong
(@mikehariwong) reported
@Novusnow is there outage in East Vancouver near Telus building again?
-
Sheldonious
(@Sheldoniousmax) reported
@telus I got to say switching to fiber internet has been pretty disappointing so far. I didn't have half as many connectivity problems with my old cable router.
-
Peter Meiszner
(@PeterMeiszner) reported
from
Vancouver, British Columbia
Is @Novusnow down AGAIN for anyone else in Yaletown? Super frustrating- second time in a month. Going to have to seriously consider switching to @TELUS or @Shawhelp - major problem when you’re working from home.
-
Andrea Doyle
(@toughtorque) reported
@globalnews Fido is the worst. My husband bailed on them after they sold him a piece of crap phone that, early on, stopped receiving texts (Fido blamed Telus even though Rogers' customers' texts weren't being received either), & refused to cancel the contract. He's now with Telus.
-
David Mercado
(@DaivdTweets) reported
@Kronman590 @Novusnow Telus, Shaw, etc. also experience these type of outages too (especially Shaw). I guess we can agree no one is the best and everyone sucks like the rest of this capitalistic world
-
Iya 'beji 🌹
(@i_electroCute) reported
Didn’t realize how dependent I was on the internet until today! Because what the actual **** na Telus
-
Dave Barratt
(@Daveo0001) reported
Terrible service, telus takes your money for a new phone but can’t deliver, said it was in stock now will probably be 6 weeks… @telus
-
Raj G
(@RajveerG) reported
@Minerkyle0118 @Epic_PB29 @TELUSsupport I'm in Redstone and my Telus services are out... my phone is Roger's and the internet seems to be slow as well.
-
Teddy the Bear 🇨🇦 🐻
(@pipewrench80) reported
@GlobalCalgary please help the NE of #yyc to find out why our @TELUS services are down, no TV or internet. Cell service is horrible as well.
-
Dallas Flexhaug
(@DallasFlexhaug) reported
@pipewrench80 @GlobalCalgary @TELUS and this: The Telus customer may need to have their Telus box reset, and should contact Telus customer service to help them with this.
-
Rockhound
(@Rockhou41188997) reported
@TELUSsupport Telus support the worst company in the world that will barefaced lie to you and steal from you very incompetent people
-
Marilyn Walls
(@marilyn_walls) reported
17 hours with no service #Telus #YYC Vandalism last night. Is this what we’re prepping for?
-
silv3r_aura_3
(@silv3r_aura_3) reported
@TELUS @TELUSsupport When your modem has green lights, but no internet, phone or tv services. No mention of outages online. Wait over an hour for technical support only to be told they are surprised your area is also part of the outage & they hope it’s fixed by the am…