Telus Outage Report
Why is my Telus service not working?
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
-
Internet (49%)
-
Phone (26%)
-
Wi-fi (9%)
-
TV (7%)
-
Total Blackout (5%)
-
E-mail (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Surrey, Burnaby, Bassano, Abbotsford, Montmagny, Dawson Creek, Grande Prairie, Vancouver, Calgary, Mississauga, Edmonton, Duncan, Kelowna, Manitou and Dauphin.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey |
||
| Burnaby |
Internet | |
| Bassano |
Internet | |
| Abbotsford |
TV | |
| Montmagny |
||
| Dawson Creek |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
-
Murray Giacobbo
(@MurrayG13) reported
@kirst_alyssa @TELUS Really, I just switched to them. Saving $75 a month. Shaw was terrible. Terrible customer service.
-
Montell
(@InspectorNeids) reported
On a 2017 shield on wifi if you are in the pik tv app, if you keep hitting back to exit the app, after tuning into a channel you will get stuck in an endless loop of a telus logo. It's terrible.
-
Kirsten Alyssa 🪴🤍
(@kirst_alyssa) reported
@mctada @TELUS It does suck. Canada is ****** when it comes to cell service providers
-
Anthony Parker🏈
(@AnthonyP1981) reported
@kirst_alyssa @TELUS Their cell service isn’t much better
-
Sean Bateman
(@Seanatonin) reported
a @TELUS Support employee was pushing a security deal when my family had a technical problem and we were trying politely trying to tell him that we're not interested. Yet, he was continuing to push it and I think that the employee doesn't know no thanks means no thanks
-
Kirsten Alyssa 🪴🤍
(@kirst_alyssa) reported
@MurrayG13 @TELUS It’s because you’re a new customer, just wait a few years.
-
Ghoste Drop
(@GhosteDrop) reported
@KittyBeatdown That's what @TELUS told us but they also told us 4 different times and days and never delivered. Today is another clear example, they said 8am we'd get a call. Still nothing..
-
Kathryn Ryches 🌈
(@KathrynRyches) reported
@MikeJOfficial85 Twice we had Telus landlines (two different locations) BOTH times Telus customer disservice was the factor for us leaving. Like how the F*** does a company disconnect the WRONG telephone number, then try to tell us it was our fault. My friend (former employee) calls them HELLUS.
-
Miss. Claire
(@MsAndry2) reported
@TELUS @FriendlyFuture You don't put your communities or customers first all you do is contract out union jobs and pay ppl overseas a fraction of what you should. Keep Canadian customers money in Canada by paying Canadians, **** telus.
-
jake steel
(@jakesteeljr) reported
@calgarytransit You should have a shuttle bus running to telus spark. It is a bit of a walk to get there, and if someone has mobility issues,the distance is a bit too much.
-
Brandon
(@braxim99) reported
@kirst_alyssa @TELUSsupport We all switched to Bell a couple years ago, and have been really happy with them. We were with Telus for 20 plus years and they could care less when you asked for any help or better rates
-
Steve
(@Oxcanhosting) reported
@kirst_alyssa @TELUS Shaws coverage outside major centres is just terrible just a heads up. What Ive done is sign up with Rogers, port your number over, no phone so no contract, then contact Telus as a “new customer” and port the number back
-
Mark Oswald
(@MarkOsw73461778) reported
@kirst_alyssa @TELUS Go with Rogers or Fido. Telus doesn’t care about customer service or loyalty. Look at what you want in other cel providers and call them back, tell them that the other company is ready to give you the deal you want and buy your contract too. 90% of the time, they’ll give in
-
Skookumchuck
(@Skookumchuck98) reported
@yezzzurp @Gavin_Needham I’ve got bad news - I’m on Telus in rural Alberta and coverage is pitiful, especially from May to Sept when people come out from the city to lake lots. Zero service from Friday through Monday.
-
Cuddleman53
(@Weedman16S) reported
@kirst_alyssa @TELUS Touch wood but I have been with Shaw 2 yrs now and have never had a problem. There cell phone rates are awesome.....They contact me everytime they have a special. Shaw has Awesome deals and Customer Service...
-
Mark Jones
(@markjones65) reported
Still no service from @Shaw, this is getting stupid and no updates on website since 8am! @Shawhelp Telus is looking good right now!
-
Zan
(@Zanjandro) reported
It's such utter horse **** that companies like @ShawInfo @TELUS and @Rogers will bend over backwards for a new customer but ten years of loyalty only gets you price increases. You're all criminals.
-
•Sassi•
(@sassimommi) reported
When you google "Shaw outage" to check if wifi is back up, the first hit is a Telus ad saying "another outage?". Well played Telus. 👏👏
-
T Mills (Gespacho Patrol)
(@tmill50) reported
@kirst_alyssa @TELUS I think it’s the same with anyone. I was a Shaw customer for 15 years and all of a sudden my rates skyrocketed after a 2 year contract. After multiple calls I left for Telus. Only when I cancelled on them did they offer a discount. They are both the same IMO
-
𝙪𝙤ɯǝᗡ 𝙪𝙤ǝ𝙉
(@yezzzurp) reported
@Gavin_Needham How useful. I'ma be switching over to Telus or Bell next summer after my contract is up. Rogers barely has service outside of major cities/towns and I know any company could have an outage but that was ridiculous.
-
Mark Wendling
(@MarkWendling) reported
@TELUS @TELUSsupport Please message me to discuss the damage your company or subcontractor in your company's name the damage they are doing to my property. Your people on site claim they cannot speak English. Need answers.
-
drummerush
(@cecads2) reported
@kirst_alyssa @TELUS Sorry to hear that. It’s like that in the states as well. Sucks.
-
Lance
(@LanceA1983) reported
@kirst_alyssa @TELUS I pay $60 a month with Telus and that includes unlimited everything except data which I get 20GB. That includes getting the iPhone 13 with zero down. They can do wayyyy better.
-
Robbie Ambrosio
(@robbieambrosio) reported
When @Rogers says they will credit your August account from the outage but they still haven’t. I think it’s time to move to @TELUS
-
Nelson Schultz
(@SchultzLincoln) reported
@gmbutts Especially with all the bailouts and redistribution money from the confederation. Maybe if they’d open up the amount of service providers in Canada this would happen. This would hurt Telus and Rogers monopoly that the federal government is in bed with though.
-
Rocky
(@rocky92v) reported
@kirst_alyssa @TELUS Seems u just got a bad agent , every time I’ve called TELUS they have been helpful but always switch when one won’t give u a good deal
-
Kirsten Alyssa 🪴🤍
(@kirst_alyssa) reported
Switching to Shaw as they can save me $600 a year & you guys couldn’t even save me $10. @TELUS you’re the ******* worst.
-
jason m huish
(@Jaydog74Huish) reported
@DaleSau52154494 I only pay Ten Dollars for the service the first month would be steep but i'll manage Desiree wanted a Tablet and the tablet was free from Telus Dale so I could talk to her on Facebook and she talks to you too
-
VanceInLA
(@vanceinla) reported
@kirst_alyssa @TELUS Oh no. We did this, LOTS cheaper. And then found out we couldn't get cell service all over the place. Called and screamed; Shaw will admit they don't have the towers for good coverage. Had to go back to Telus. Koodo actually. Same diff.
-
Davidoff
(@OperatorDX) reported
@Rogers Most Reliable network to drop your calls and close your ticket claiming nothing is wrong. #Telus never did this for 8 years, really regret making that move to Rogers now.