Telus service status: outage reports and connection issues
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Full Outage Map
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
- Internet (48%)
- Phone (27%)
- Wi-fi (9%)
- Total Blackout (6%)
- TV (5%)
- E-mail (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Grande Prairie, Calgary, Rocanville, Brandon, Toronto, Vancouver, Toronto county, Pickering, Kingston, Surrey, York, Montréal, Barrie, Edmonton, and Bromont.
| City | Problem Type | Report Time |
|---|---|---|
 Grande Prairie
|
Internet | 21 hours ago |
|
Calgary
|
Internet | 1 day ago |
|
Grande Prairie
|
Internet | 1 day ago |
|
Rocanville
|
Phone | 2 days ago |
|
Brandon
|
Total Blackout | 2 days ago |
|
Calgary
|
Internet | 2 days ago |
Full Outage Map
Community Discussion
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Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Steve (@JSandlak19) reported@jodyvance @TELUS Just don’t cancel @EastVan808 he saved 7 kittens from an inferno back in ‘98.
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604atom (@604atom) reported@TELUS My issue was fibally resolved after a month and multiple calls to multiple phone numbers your agents gave me. Way too much effort from your customer to simply add channels
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Kelly Belle (@KellyBelleO) reported@TELUS I don't know who's running things at telus, but they really don't like putting an offer on the table for their customers. Basic customer service is seriously lacking. 🙄
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ChinoAleman (@chinoalemano) reportedWhy are $AMPG, $IREN and $ONDS my highest-conviction positions right now? One word: timeline. With all three, I have a fallback. I know that if a trade goes against me, I don't panic. I just wait. Because these are companies I'd be happy to hold for a year regardless. That's what conviction actually is: the ability to sit still. Take $AMPG as the example. It's embedded across five of the biggest trends in tech at once: defense, space, AI-RAN (its radio ran on NVIDIA's platform in a world-first demo), drones (the company just confirmed it works with drone makers), and even quantum (shipped to IBM). One company. One core skill, pulling a faint signal out of noise. Aimed at five megatrends. And then there's what management has actually said on the record: ➟ They said Q2 should come in much higher than Q1. ➟ They said they're seeing growing demand. ➟ They said new carrier deals are expected this quarter (Q2) or next (Q3). ➟ I know TELUS is their main customer and they're expanding fast. 48% gross margins, 0 debt. So I'm not sitting here hoping. I'm holding a company that's executing, backed by management guidance, sitting under multiple megatrends, while it's still cheap. That's the whole point of conviction. It's not about never being red. It's about knowing what you own so well that red days don't move you, because you understand the timeline and you have the patience to let it play out. Do the work. Build the conviction. Then let time do its job. Not financial advice. I'm long $IREN, $AMPG, $ONDS. DYOR. 📡
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Wes (@AFKnownWes) reported@FerronRay11491 @jodyvance @TELUS They all fail for the same reasons. CRTC is forcing them out of the customer service department. Everything with be self serve and app based moving forward.
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Fire Bowman (@mmacommentator) reportedI can't wait to cancel @TELUS @TELUSsupport and get @Starlink. Would be nice to have something reliable for once
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Duke of Football (@_paulrai) reported@jodyvance @TELUS Absolutely abysmal signal for today’s game
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Big Jimmy (@BJdoubledeuce) reported@raygaurca Telus is ****. Put it in the s&p
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Charles @ Victoria (@CharlesVic50) reportedCanada's CRTC needs to push much harder to bring Bell, Telus & Rogers into communication line over their extra fees and poor customer service while 'providing' some of the highest cellphone and internet fees in the entire world.
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Steve White (@SHW0001234) reported@VanRothnRoll @HoneycutRa @TWilsonOttawa No but I hear from lots (including people in Northern Ontario) that they can't stand the GTA. I'd like to go some day and hang out at the Mervish. My wife went once (for business) and refuses to go back, even though she saw a Jays game from the Telus private box.
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Lil Whip (@LILWHIPMUSIC) reported@Rogers you need to upgrade your upload speed. telus can go up 10GB Up And Down and you can only do 200MB up like you seriously need to make your upload speed faster. i chose rogers because its more reliable than telus.
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S Murray (@stureferee) reported@TSN_Sports @TELUS what is wrong with tbe CFL broadcast Sound is crap
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-OAD's -B.W. (@OADSBW) reportedAlready on Telus, never have supported Rogers. Although paying for Sportsnet, t.v., for the Oilers. I don't really watch cable, anymore, I prefer TSN!
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TdotTrucker 🇨🇦 (@TdotTrucker) reported@TELUS @garymasonglobe Woah. Nothing should take three weeks or more for your Internet to be fixed. That sounds like a problem on your end and you should be making sure that this customer gets Internet immediately even if you have to use another service in the meantime.
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Bobby (@youngster1015) reported@MyHockeyBurner @Sportsnet650 Do you think rogers gives a **** about you being a customer? They are in business to make $ for shareholders. Rogers shares up 15% the past 12 months. Telus down 35% and can barely pay their 12% dividend. Give your head a shake
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Bobby (@youngster1015) reported@truthte52543233 @SchislerCole Bell down 30% even after an unprecedented dividend cut and Telus down 40% and can barely pay their annual 15% dividend yield. Sounds like rogers is doing waaaaaaaay better than bell and Telus combined in a tough industry
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Anne Greig 🌈❤️🇨🇦🎶🇨🇦🇨🇦 (@AnneGreig15) reported@SullyCanuck87 @jodyvance @TELUS I have had 10 techs out in 8 years and gone through 6 modems and rewire and still having issues and each time l am on hold for at least an hour
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Andrew Cameron (@Ott_Andrew_Cam) reported@Darrenthiel2 @jodyvance @TELUS The main issue of course is the Triopoly in Canada (plus Videotron a bit) and the excuse of "expensive to service vast Canadian geography." 50% truth. But the main reason is the lack of sufficient competition.
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Hillaria (@HillariaBankz) reportedI have a conspiracy theory that internet/cable providers in Canada are tampering with people’s service to get them to pay for upgrades or switch services. No reason @TELUS should be this stinky
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Vancouver Island Guy 🌊 (@VanIsleInvestor) reportedCanadian Telco's getting whiplash back to 3 month lows and beyond from the risk of Starlink. Globe - The risk of Starlink entering Canada for wireless is unlikely due to foreign ownership rules, spectrum constraints and the MVNO framework. In our view, this makes Canadian telecom stocks, in a relative haven from the uncertainty around potential U.S. wireless disruption. Impact: Neutral to our estimates and long-term outlook. $T Telus - analyst downgraded and reduced $1.00 to $19 and expecting soft results and a dividend reset. $BCE BCE - Reduced target by $1.00 to $38 $RCI.B Rogers - No news for June or early July I have found. Riding down on the current Canadian Telco sentiment waiting for the sports spin off update at earnings.
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Graham_CGY (@Graham_CGY) reported@TELUSsupport Hang on... are you saying that if we spot theft regarding Telus... we should call the authorities? There you have it people... next time you get your Telus bill... call the cops.
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𝐹𝑟𝑖𝑒𝑛𝑑𝑙𝑦 𝐵𝑟𝑖𝑡𝑖𝑠ℎ 𝐶𝑜𝑙𝑢𝑚𝑏𝑖𝑎𝑛 (@BCFriendlyTodd) reported@jodyvance @TELUS It's trouble when it's trouble. Customer service requires weeks now somehow.
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604atom (@604atom) reported@jodyvance @TELUS Yep Telus customer service sucks. Their agents aren't empowered to solve your issue. And then YOU are told to call some other number to be out on hold for hours. And the circle continues
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Ryan's Johnson. 🚧 Lets rebuild this culture! 🚧 (@Jhammy51) reportedSwitching to telus **** Roger's man @Rogers @TELUS
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James S. (@Nucks1968) reported@DarshanVancity @BCLionsDen @Rogers 🇨🇦💪totally disagree .. sitting at the tip Van Isle , no issues with my Telus at all , could even get Rogers/Shaw , I just pay my bill & see / listen or call anytime ,anywhere/
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Jono (@whoinvitedjon) reported@Darrenthiel2 @jodyvance @TELUS Me too - no issues and it's way cheaper than when I had copper
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Here Comes the Buium (@MyHockeyBurner) reportedGoing to switch to Telus if @Sportsnet650 is down this morning because of layoffs
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KDMANN (@KDMANN8) reported@Trevor_Neufeld What are people going to switch to? Telus or something else? I need ideas as I am with Rogers and it’s time to switch. I pay for a product and listen to fan 960 and this move has consequences. I have been a Shaw, now Rogers customer for 23 years and I am finally going to switch.
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Adam Advocaat #SaveTheCaps (@Moofey17) reportedI was thinking of switching to #Rogers once my phone was paid off because I was tired of Telus’ network quality being ***. Now I’m thinking I might just suck it up. **** ‘em.
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NickyJitsBC (@NickyBCjits) reported@jodyvance @TELUS Mine sucks all too. Internet and cable.