Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (49%)
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Phone (26%)
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Wi-fi (9%)
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TV (6%)
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Total Blackout (5%)
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E-mail (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Abbotsford, Montmagny, Dawson Creek, Grande Prairie, Vancouver, Calgary, Mississauga, Edmonton, Duncan, Kelowna, Manitou, Dauphin, Surrey, Victoria and Longueuil.
| City | Problem Type | Report Time |
|---|---|---|
 Abbotsford |
TV | |
| Montmagny |
||
| Dawson Creek |
Phone | |
| Grande Prairie |
Internet | |
| Vancouver |
Phone | |
| Calgary |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Afzalur Rahman
(@arahman71) reported
@TELUSsupport Very poor customer service! My security system is broken for a while and I keep calling Telus/ADT to send a technician to fix the problem. No action has been taken for over a month! Superficial Telus!
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Johnnyyyyy
(@jxhnnyleka) reported
And the worst part is no one can really change internet providers cuz well, we just went through the giant two, thats right, Telus doesn’t even have home internet in Eastern Canada, only the West loooooool. but anyways rant over, have a nice day ppl 💀
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caramilk
(@MCX7_) reported
@TELUS What's up with your customer service call centre? I just have some questions about the wireless home service I'm interested in.
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Pata
(@PataSangster) reported
@TELUS @TELUSsupport are you planning on getting your issues fixed today? Or are we heading down the same path as rogers? I’ve never had so many dropped calls as the last 24 hours. 🙄🙄🙄🙄🙄🙄
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Lorne Rubis
(@LorneRubis) reported
Rogers customers .. for what it’s worth .. if you had Telus mobile coverage in the south Okanagon it’s like being w/o service everyday ..terrible and has deteriorated #Telus #Rogers #DarrenEntwistle
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sirHermitCronefromHHT
(@Ashleychasesno1) reported
He explained it to me & gave me possible ways of stopping it. This is why I'm with Telus because they explain things to me & help me understand their products because the older I get the harder technology is for me so I need a reliable & helpful service & I get it with them. /End
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Skating.Starbucks.Sunshine
(@Ice_Princess_27) reported
@RogersHelps @Rogers Because I’m switching over to Telus or bell! I’m DONE with you guys. Horrible service ALL around. Telus has been a dream for hubby n our home services soooooo
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Stuart Greer
(@sorosorosan) reported
@Crash528 @hfxrebelyeah NS virtual care option. Available to anyone in NS…I think…my wife tried it for my daughter but never got through. I have Telus health through work and they recm’d going to the walk-in.
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Chris
(@patsnation0917) reported
Hey @koodo and @TELUS why the hell can't I ever sign into my accounts while I'm using data??? This has been a problem for a long time. It only works when I'm on wifi at home. Fix your ****!!!!
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Darlene
(@dluisa62) reported
@IndyCar @hondaindy I live in Western Canada and I can't find it on my Telus TV network. Nascar is on TSN every week TSN and Formula 1 but not the NTT Indy Series.
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Omojuowolo
(@seyiseyiseyiii) reported
Is it just me or Telus is down
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James Gemmill
(@jamesgemmill) reported
Telus slow for others too?
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Monster
(@gamer69tm) reported
What ********, telus postponed my firbre install past the shutdown date now i have no wifi for 4 days then maybe they will get it all done in one so i can have wifi again
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Taylorr
(@Hollaback_boyy) reported
Hey @TELUS I was on a phone call with someone and somehow a stranger ended up connecting to me. What ******** is going on with your network.
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Troy Lynch 🍇🍇🍇
(@TroyLynch8) reported
Why do Telus people keep coming to my house? I don't want Telus. I'm happy with the services I have. If I wanted their service I'd go seek it. I just want to be left alone
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shane Allen Fitzgerald
(@shane_fitzs) reported
@ telus is your chat option down
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CLib
(@CLib40475019) reported
@Shawhelp This seems to happen more frequently with Shaw. This is very disrputive and quite annoying. Please fix your services, hardware or infrastruture to ensure this doesn't happen so often. Seriously considering transfering over to Telus now.
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autumn
(@AutumnOwl97) reported
Uuuuugh @TELUS ******* suuuuuuucks weve had no internet for about a month now and they keep claiming they are going to stop by to finally fix the router after they had our accounts ****** up for the longest time and they keep not showing up. Im so suck of this 😭😭😭
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Abelardo
(@abelardoilokano) reported
@TELUS why does Telus keep calling me, at least twice a day for promotions after I repeatedly told them I am not interested. I am not even a @TELUS customer. Isn’t this a federal violation under CRDC. I politely asked them to remove my number from their list but unsuccessful.
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daryl n cognito
(@darylcognito) reported
@alanna_smithh the never should have been allowed to operate in Alberta. No for profit healthcare! Let's shut down Telus Health and Alberta Precision Labs
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Stuart Gradon
(@StuartGradon) reported
@Pagmenzies @onesoccer I don’t think that would help in this case. I believe Telus only shows the main channel too, like FuboTV. And I suspect Shaw would only carry the main one too. I’m ok that they chose the #canwnt over #canpl tonight. But maybe they could have shown CPL on YouTube?
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sirHermitCronefromHHT
(@Ashleychasesno1) reported
In my panic instead of hitting deny I hit dismiss instead. The 2nd time I saw it I was coming out of the bathroom but before I could grab the remote it disappeared on its own. Today I got it down to deny & I clicked it then I called Telus to ask what the hell this was? 2/
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Robbie
(@robbiesmail) reported
@PublicMobile how do I log into your website now? It takes me to login by TELUS id instead of my normal public mobile login...
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XodiumRetro
(@XodiumRetro) reported
@GalaxyC38 Oh, you're actually going to Canada! Nice. I had assumed because your bio said upstate NY you were like "wait why the heck is my phone saying Telus wtf", ha.
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✿Ant✿Woman✿
(@littlebear_730) reported
@EComm911_info @TELUS @TELUSsupport Terrible time to be having evacuations again in Lytton without communications!!!
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James Gemmill
(@jamesgemmill) reported
Telus slow of others too?
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||*|| 🎗 [+ -- ··]
(@comlaterra) reported
To anyone who ever consider using @PublicMobile from @TELUS , you should know they don't have customer service. If any issue, you'll find alone trying to deal with a horrendous community page where almost nothing works. DO NOT USE.
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sirHermitCronefromHHT
(@Ashleychasesno1) reported
Thank you to the Telus technician for helping me figure out what this was. I've never hooked a tablet or a phone up to my TV. I don't know how to do that so I didn't know what the hell this was. 1st time it happened I had to figure out which remote to grab to get rid of it but 1/
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Xo
(@william_sub) reported
@OMissPearl @Subscoops The lower cost choices are almost all owned as subsidiaries of the big three, and then get reduced price at the cost of quality. The other issue is that even the big three don't operate everywhere. Telus is non-existent in most of Ontario as an ISP.
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Mike
(@IJustShotABeks) reported
telus sends me the same email every week accusing me of spending too much on streaming and I'm like I already pay you for mobile, cable and internet please **** off.