Telus service status: outage reports and connection issues
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Full Outage Map
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
- Internet (50%)
- Phone (24%)
- Wi-fi (12%)
- TV (6%)
- Total Blackout (5%)
- E-mail (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Vancouver, Surrey, Victoria, Dauphin, Brandon, Calgary, Toronto, Burnaby, Prince George, Fort McMurray, Montmagny, Toronto county, Creston, Crowsnest Pass, and Grande Prairie.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver
|
Internet | 8 hours ago |
|
Surrey
|
12 hours ago | |
|
Victoria
|
13 hours ago | |
|
Dauphin
|
Phone | 15 hours ago |
|
Brandon
|
Total Blackout | 17 hours ago |
|
Calgary
|
Internet | 20 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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JKSchooledO'Connor (@TKrayt) reported@TELUSsupport I can't seem to contact anyone about an issue I have with a charge coming from an account that shouldn't be used. Telus has been charging me roughly $80 a month for 18 months and I have no idea why and can't seem to talk to a real human. Please reach out.
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Mountain City ๐จ๐ฆ๐ฎ๐ณ (@mountaincityvan) reported@lejeunesimon, while you partner with big companies such as TELUS, please also take a chance with smaller ones like Novus (internet provider in Vancouver), Freedom (reason why phone prices have come down), etc. Please also work with American companies that provide daily services
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The Weird Canadian (@Weird_Canadian) reported@BetaKit @EvanLSolomon Then why is Telus building out the data centres? They never release a public bid on them....
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Marqee (@Marquis86069666) reported@ryan_weal @UnkleHack69 I know, I built their networks for 30yrs. I was the head Tech. Publics another washed down VS. Telus pretending it's not a part of a monopoly. I built every technology that came along. 5G is here to control everything you own. I hate this sht now.
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๐จ๐ฆ Ukraine ๐บ๐ฆ needs more ammo ๐ฎ๐ฑ (@bcwestmind) reportedI had @Telus Optik TV basic, and internet, for under $100 a month. When my plan ended, I got a bill for a new plan at $330/mo. No lie?!?ยฟยก!! I phoned them up and got it down to ~$115/mo. When I said no TV just internet, the conversation changed it seems.
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EarnCatalyst (@EarnCatalyst) reported@UnkleHack69 The problem is that the Canadian market is extremely protectionist of Telus and Rogers. It's not even like telecommunications regulations are more strict in Canada and US telecoms just refuse to meet them because they're actually much more lenient than in the US.
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Nav from the True North ๐จ๐ฆ ๐จ๐ฆ ๐จ๐ฆ ๐จ๐ฆ (@navednoorani) reported@TELUS Either of the following need to happen for me to get the service I had before - -Find a cost inclusion for loyalty - Roll back to earlier digital boxes and change my wifi etc - Cancel my Services, Iโll go to elsewhere Iโm done dealing with @TELUSsupport
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Patrick GK (@Zerquetch) reported@Martyupnorth 21 years I was with them. They would never call back on my "do you still want my business" calls and e-mails. Then tried to send me a bill for $29 after changing the service. Terrible service. Telus at least has better coverage in the ******, remote places I work for time to time
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Graig Carlson (@GraigCarlson) reported@TELUS so Iโm trying to upgrade to a new phone. Since my current phone has to be returned in 15 days. Apparently the new phone is on back order and no estimated date of delivery. Customer service is basically thatโs too bad. No other options. Really? Thatโs it?
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DemonicAngelAlan ๐จ๐ฆ ๐ณ๏ธโ๐ (@Alan_Demonic) reported@wongkarwasian The amount of people I still find paying $100+ for like 2gb on Telus because they just pay the bill and move on sucks SO MUCH but I feel so glad when I find them and can get them moved for something better
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wellie (@fweldon03) reported@MelissaLMRogers @TELUSsupport Try freedom mobile Telus is the worst possible choice for anything
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Yemi the Addicted Programmer ๐ณ๐ฌ & ๐จ๐ฆ (@yemitula) reported@Highteaspeaks @Bell Never use the top tier provider unless they're giving you some sort of sweet deal. Use second tier Rogers? Use Fido. Bell? Use Virgin Telus? Koodo Same network, lower rates
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OurWorldInColor (@Kidar182) reported@BackstageInfamy @DimitrisSoudas You guys just love to make **** up. Inventing laws that don't exist. We're entitled to our % there is no debate and it's a huge % due to our young population. We've already paid for a study done by Telus and Lifelabs you can google it. @grok telus lifelabs alberta cpp exit study explain with links.
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Canadian ๐จ๐ฆ gal (@LaurieKane16) reported@MelissaLMRogers @TELUSsupport $39/m for Freedom mobile. Unlimited. Free calls to USA and Mexico and of course in Canada. I was with Telus and have never looked back
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Kevin miller (@originalkmiller) reported@Skyla_SkyDancer @RiseOfAlberta Will telcos not want Alberta consumers? They'll cut us off because ... why? But sure. Let's imagine that Bell, Rogers, and Telus all cut off their service for some random reason. I guess there's always Starlink until the US telcos fill the gap or we develop our own telcos. The same can be said for power. Most Alberta power is generated in Alberta. I guess companies could decide to shut down, but why? And their equipment would still be here, and the natural gas. The new gov't could step in and operate them. Cutting off Alberta would cause trouble for the electricity grid, so it is unlikely to happen unless we are at war. Do you think we'd separate without having a transition plan for key infrastructure? Most peaceful separations have those. We'd be foolish not to have that ready and signed. Even if Canada is super angry and refuses to sign or negotiate at all, the US would have no reason to cut us off. Finally, 16 countries use the US dollar. It isn't ideal because we don't set monetary policy. Same would be true of Canadian dollar. But, we don't manage monetary policy now. Canada spends like drunken sailors and prints money to give all over rhe world. We have no control now. At least when we are independent eventually we can develop our own currency. But not right away. Are these really the best scare tactics you have? I think if you work at it you can come up with some valid concerns instead of these strawmen.
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Jan ๐จ๐ฆ๐บ๐ฆ๐๐งก (@jnbella) reported@Social_Moi @TELUS I have internet 75 and with promotion I pay 65 a month. My contract ends next year but Iโll shopping around before it ends. You literally have to threaten to cancel services to even get a decent discount or price. We are so limited to our options which sucks.
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Lincoln Ho | Yegventures | ไฝไปคๆ ๐ป๐ฆ๐จ๐ฆ๐ญ๐ฐ (@yegventures) reported@Social_Moi @TELUSsupport If you have home issues, call 310-MYTV. For mobility issues, dial 611 from a TELUS cell phone. If you want a guaranteed Canadian agent, use the French options as you'll get an agent in Montreal (home service agents work there too).
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conner petrie (@connerrpetrie) reported@TELUS @Bell Before you guys spend millions of dollars building AI datacenters in Kamloops and stealing all our water can you fix the horrible reception around town first? Can't even make or take a phone call in half the city but yes lets build AI datacenters ๐๐ป
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Lindsay I.R Wiebe (@LindsayWiebeRD) reported@TELUSsupport @TELUS cut off my grandpaโs phone without notice. Better get it fixed before I file a bigger complaint than social media.
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Salty Albertan (@FringedCanuck) reported@MelissaLMRogers @va3kbc @TELUSsupport Screwed by the monopoly of telecom in Canada. I want to set a phone from the states. Far cheaper than Canada. Our bill is gross every month. Telus is garbage.
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Moses (@dynamozes) reported@Highteaspeaks @Bell Try to get on an employee program with either Telus or Rogers. If you don't mind issues with network coverage sometimes and the likes, then try Koodo or Fido for cheaper plans. But if you want a plan that's 5g and the likes, then I'll suggest the Big 3. Worked for them before
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Paula the swiftie mom๐ฉท.TAYRONTON5 (@irishdancergirl) reportedWhy is it so hard to speak to a human at @TELUS @TELUSsupport . How does a business not have a customer support phone number listed on their website . So frustrated . Just want to cancel my services now. So annoyed !!!!
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Ang (@ammoffat) reported@Social_Moi @TELUS Telus is the worst. I hate them. We pay $60 with Rogers/shaw
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CryptoNova (@realcryptonova) reported@MelissaLMRogers @TELUSsupport Iโm paying 25$ a month for 100 GB and unlimited calls, in Canada. Ditch Telus, thatโs your solution.
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Kevin Derulo (@derulo_kevin) reported@MelissaLMRogers @TELUSsupport Cancel that right now thatโs ridiculous. Shop around in person you get better deals. Iโm with telus paying 30CAD canada usa plan
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James ๐บ๐ธ๐จ๐ฆ (@JamesVancouver4) reported@jodyvance @TELUS Is it mostly Telus Tv you have issues with ?
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Michele (@muffins135) reported@TELUSsupport Telus should really be giving customers a credit on their bill as the customer had to install the new digital boxes. That was a service that a technician used to do. Plus, I now have to get these boxes to Canada Post. $50 credit would be great. Thanks.
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Jason (@IntSpaceJason) reportedHaving stayed in several places on my trip through BC and the Telus cell coverage has been absolutely terrible everywhere... Nanaimo, Ladysmith, Chilliwack, Courtney.
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Deaks (@realone0doubt) reported@MelissaLMRogers @TELUSsupport Lmao $100 a month? I pay $50 a month and have more GB than i can deal with โฆ with telus. I get ur point but maybe slim down ur plan a bit and stop thinking u need every option
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Heyboonsuccess (@heyboonsuccess) reported@Highteaspeaks @Bell Try Telus Mobile $36.72 after tax , 5g network 75gb with 200 minutes free call to Nigeria. Thatโs my monthly plan.