Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (26%)
• Wi-fi (9%)
• Total Blackout (8%)
• TV (5%)
• E-mail (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Edmonton, Mississauga, Vancouver, Sechelt, La Prairie, Toronto, Montréal, Grande Prairie, Duncan, Beaumont, Calgary, Red Deer, Toronto county, Guelph, and Anmore.

City	Problem Type	Report Time
Edmonton	Wi-fi	10 hours ago
Mississauga	Internet	11 hours ago
Vancouver	Total Blackout	1 day ago
Sechelt	Internet	1 day ago
Vancouver	Wi-fi	1 day ago
La Prairie	Internet	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sadiabc (@74Sadiabc) reported 6 minutes ago

  @TELUSsupport @TELUS most ATROCIOUS customer service…your agents constantly have to “consult” because previous agent didn’t make notes about why I’m calling. been on hold for 59+minutes & counting. All because u STOLE $800+ from my dead father’s account. Just want the $ back!

• 
  Grandmaster of the London Fog (@JThornglass) reported 13 minutes ago

  Need to see Telus share price down another 95%

• 
  Laura Lee (@lauralee050) reported 15 minutes ago

  @AreOhEssEyeEe You should hear what I tell these pieces of **** when they call my house scamming and pretending to be from Telus, Amazon, Paypal. ***** bastards. Fkng TRASH

• 
  Pamela Jill Garrison (@PamelaG63253553) reported 17 minutes ago

  I hate cell phones. I noticed it 15 yrs ago. Cancelled it 6 yrs ago. Flip phone, no data. Best choice ever. Telus asked if I could be ok without, my reply, that is the problem, we don't need them. I only hope for massive cancellations. They will listen then, no more control.

• 
  Cadi Jordan (@cadijordan) reported 19 minutes ago

  There seems to be a widespread #Telus Wifi/ home services outage in BC Lower Mainland. Is your service effected? We've been without for hours now in #MapleRidge #TelusOutage

• 
  Kini Surrco | Dividend data (@kinisurrco) reported 20 minutes ago

  Follow-up on last week's Canadian telecom thread. The algorithm just moved Telus from OPTIMAL to CAUTION 🟠 $T.TO : Quality 58 → 40. New CEO announced a 54.6% dividend cut + C$2.1B impairment. 8-year growth streak broken. The double-digit yield was real last week. Today it's a reset story. $BCE.TO : Still OPTIMAL. Quality 57, Opportunity 88. No change. Its 42% cut was last year. The market already priced it. Last week I said Quality was barely above 50 for both. That warning aged well. One week later, one crossed the line. This is exactly why I built the algorithm. A 55% cut doesn't happen in a vacuum, it follows years of declining EPS (-10% CAGR). The motor flagged the leadership vacuum and structural headwinds last week as concerns. Today they became the story. BCE at C$30 with P/FFO 4.3x still looks like the better risk/reward in Canadian telecom. But anyone saying this sector is simple right now isn't paying attention. 🇨🇦

• 
  Hockey Dad (@Coach_JayH) reported 22 minutes ago

  @TELUSsupport @TELUS out of the blue- you cancelled my service. No reason. Just cancel. Is this how you treat customers of 20+ years?

• 
  Gord Tulk (@GordTulk) reported 28 minutes ago

  @JeffCallaway Look at there stock performance over the past five years. Very similar plunge. Their core consulting biz is getting eaten alive by AI. Telus is a regulated utility that is too big to fail especially with only two others in their core business.

• 
  Gordie Susinski🇨🇦🇺🇦 (@GordieSusinski) reported 30 minutes ago

  My @telus Internet went out last night about 10:00 pm. I have been on the @telussupport app trying to get it going. It says I need to get in touch with them but the office is closed and they want to schedule me for TUESDAY! Since automation took over -customer service has tanked

• 
  cнrιѕ (@getmangled) reported 30 minutes ago

  @TELUS Travel between Fort McMurray and Edmonton. From Grassland north to McMurray service is abysmal. From 5G to LTE to 3G to no service at all in multiple areas. It’s been that way for far too long.

• 
  cliff wardle (@winemaker1960) reported 36 minutes ago

  @67Dodge I believe Telus has a $500M stock buyback program. Damn I hate stock buybacks - is steals from investors and the govt is robbed of taxes, just to artificially prop up share prices which should actually be buoyed by productivity and profits.

• 
  ChorbyReese. (@ChorbyReese) reported 36 minutes ago

  @cmac229475 @MrStache9 Telus is about to get the boot from our house. There cell reception is garbage outside the GTA.

• 
  Wired (@1776_Enjoyer) reported 39 minutes ago

  @VanIsleInvestor @TELUS Hey @TELUS I am a customer, but I've blocked all of your numbers for spam calling me everyday from employees who sound like they're in Mumbai. Embarrassment of a company

• 
  sub_commandante (@SCommandante) reported 41 minutes ago

  @business I will never use Telus again .

• 
  Raven (@Sharisraven) reported 44 minutes ago

  @telus you sent a new phone with nothing but debt collectors calling from previous owner. Wtf!

• 
  Alberta Working Forward (@ABLabourToday) reported 46 minutes ago

  TELUS Corporation slashed its quarterly dividend by 55% to 18.75 cents per share (down from 41.84 cents). This aggressive corporate reset by newly appointed Chief Executive Officer Victor Dodig follows a massive $1.8 billion net loss for the second quarter of 2026. In immediate response, TELUS shares plummeted 11% to finish Friday trading at $13.38 on the Toronto Stock Exchange, wiping out years of gains for retail income investors.

• 
  I Pray You're That Stupid (@xerxes_master) reported 48 minutes ago

  @onesoccer @Nickspirit4 I don't see an option to sign in with my Telus TV package to watch. I am not paying for a separate subscription when I already pay for your channel on my TV package.

• 
  Sam Hauck (@Sam_WineTeacher) reported 48 minutes ago

  @TELUSsupport No, thank you. We still have Telus for our phones but finally dumped them after a couple of months of extremely frustrating lack of service and support (HOURS) on the phone trying to rectify several price increases and later, cancelling services yet still being billed!!

• 
  TIPOE (@Zecco9999) reported 48 minutes ago

  @VanIsleInvestor @TELUS @TELUSsupport No its deplorable! My point is when there are 1 or 2 alternatives and neither pick up the slack,rhats the way the world is going. Normally an upstart would emerge to fix that lack of customer service but red tape et al ruin that.

• 
  suke (@sukekhosa) reported 51 minutes ago

  @mikey_rakkar @TELUS Terrible, getting calls from agents in India who don’t even speak proper English.

• 
  Lori Bergman (@bergy1965) reported 52 minutes ago

  @TELUS …so excited for tomorrow to see if my EXPEDITED order will show up tomorrow. The crack team @TELUSsupport is on the case. Next step…cancelling @TELUS service and making sure as many people as possible know how bad you are

• 
  Cyberpunk Sense 👑 (@napoleon21st) reported 53 minutes ago

  Tldr here for $AMPG is that Telus $T.TO allocated 66b to upgrade the network in Canada and in the same time $AMPG gained approval for the equipment that can be used which matches the description. The 2 companies already have a commercial relationship to supply such O RAN radios. Sounds highly likely to me and would result in an instant rerate for $AMPG

• 
  Vancouver Island Guy 🌊 (@VanIsleInvestor) reported 55 minutes ago

  @Zecco9999 @TELUS But 2 days for a new customer ? that can't be good @TELUSsupport

• 
  n (@CheleNik) reported 56 minutes ago

  @TELUS I canceled the service

• 
  I Heart Edmonton (@iheartedmonton) reported 57 minutes ago

  @TELUS Can't believe how difficult you make things to get a new phone for a senior on your mobility plan. Went into a store, they can't do anything; called a number, they took 15 mins to say they can't help; called different number, can't help us; sent us to a site we can't figure out!!

• 
  Jim Rempel (@jim_rempel) reported 57 minutes ago

  Quite possibly true, I was raised with discipline, and many today are not. What I got as a kid, people today would call abuse, it wasn't. I started a business selling Internet access in 1995 and had 13 employees, this in North Central BC. We were an ISP until Telus monopolized the industry with the backing of the Federal and Provincial governments and bankrupted every small ISP in two provinces to the cheers of some of my customers. Ignorance is bliss, and yes, I'm still pissed off about it. Anyway, I had a few younger people work for me, some were good, many were not. It is a challenge to find good ones, but I can't help but look at places like Indeed and other online job markets and see how flawed they are. The hiring process is **** now, in the old days you hired your neighbors kid or someone you knew and trusted from Church made a recommendation. Grabbing a resume full of lies and flowery language is useless. Yeah, some kids are trouble but not all, but the way we find them has changed dramatically. In addition, when I got that job at 15, if I didn't pull my weight every minute of my shift, I was gone, instantly. Best advice I ever got was "fire fast and hire slow".

• 
  THOMAS SHAJAN | PR3MNT (@PR3MNT) reported 58 minutes ago

  @TELUS How many times should I repeat the same thing, TELUS???????? I am tired of getting repeated cold calls and marketing calls from your agents and their random numbers. I am tired of telling them that I have already OPTED OUT of such calls. Please do not make me angry on them. If you will continue this, I will have no regrets whatsoever to cancel your services. @TELUSsupport

• 
  saand ↯ (@mr_saandman) reported 58 minutes ago

  SHIRSHIT **** MH TELUS TV APP LOGGED ME OUT AND I DONT GOT THE PASSWORD I MISSED THE RACE START 😭😭😭

• 
  Richard Purdy (@RickPurdy1959) reported 59 minutes ago

  @Martyupnorth Never answer. It will be either Rogers or Telus or some ****** lying Canadian polling company

• 
  Connor (@ConnorsCompShow) reported 1 hour ago

  - On 8/6/25, I also just so happened to be going northbound on SWRT; though I heard (& caught a clip of) other people's phones getting bad WPAs from ~20 km away at Osborne Stn, the Telus cells in the area behaved properly at that time. It wasn't until Nairn that I busted 116222.