Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (52%)
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Phone (24%)
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TV (9%)
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Wi-fi (8%)
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Total Blackout (5%)
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E-mail (3%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Calgary, Waterloo, Gibsons, Cranbrook, Quesnel, New Hamburg, Chilliwack, Hubbards, Vancouver, Montréal, Delta, Fort McMurray, Greater Sudbury, Kimberley and Burnaby.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Internet | |
| Waterloo |
||
| Gibsons |
Phone | |
| Quesnel |
Phone | |
| New Hamburg |
Phone | |
| Chilliwack |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Fire Chief Warden
(@Kyle_Krajnyak) reported
Life hack when the telus robot asks stupid questions, just keep saying mobility representative regardless of the question.
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🗼TowerGuy🌲
(@tower_Guy) reported
@Mark_Goldberg @AlsoKnownAs_AA @ISED_CA How do you true up Bell and Telus having only 1 shared RAN network against your support of facilities based competition?
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Filomena
(@filomenag70) reported
@TELUS your customer service is horrendous!! My 82 year old mother in law has been bounced around for an hour!!! She wants out..stop ******* around!!!! Will never use you again.
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JJ
(@BurnCity79) reported
@0pity4stupidity @TELUS At least you have a phone that works. Telus just sold me a $1600 phone that doesn't work then told me it wasn't their problem.
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Arnold Waxwing
(@ArnoldWaxwing) reported
@newfangl3d @troypavlek Telus plaza, soft seat theatre/performance spaces at Macewan bldg., Macdougal United as a cultural hub, not far from Starlite room. Could be a real nice corridor except the street scape is awful.
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Jack Handey
(@greenfreeman12) reported
@TELUS can you help me lower my #bill
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windows_2000
(@AnnoyingBoxz) reported
@TELUS can you make internet that isnt **** 24/7
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Volodymyr Zelensky Fan 🕉️
(@Fan_of_Gorton) reported
@PNWPragmatist Rogers was so terrible, we only used it for a year and switched to Telus.
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Chris Murray
(@_cmurray) reported
@hugoslabbert Haha yup. Nothing says trust us with your data like a little crypto on the side. Our Telus gig fiber service has been great. I’m just annoyed that they do this, and it likely scares a lot of non-technical folks into signing up.
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Chris Hubick
(@hubick) reported
@alixplicitly @TELUS @TELUSsupport Would you drive right down the sidewalk with pedestrians jumping out of the way? How is this any different? If a cyclist gets injured striking or moving around this truck, any courtroom would find you liable.
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Bryan Crockett, Paralegal
(@BryanLCrockett) reported
clinicians, and the support staff, all while they knew that this was not something they could help with. Intensely unprofessional and just another barrier that gay men face in getting proper health care. Very disappointed in @TELUS @TELUSHealth
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Tasha
(@Speedster9110) reported
I wish Satelites Agents of Canada had a website. When I was in there about a year ago, the guy there was showing me a system that would allow me to cancel my Telus Satellite & get channels all over the world. #Yeg
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JJ
(@BurnCity79) reported
@TerryRo68000655 @TELUS They are criminals. They just sold me a "brand new phone" a month ago which I'm convinced is actually refurbished. It stopped working after a few weeks & @TELUSsupport just told me it's not their problem.
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Bryan
(@BryanVision) reported
Shout out to the fine folks at @TELUS for joining our search for an iPhone owner who lost their phone recently. The SIM was deactivated so they had to do some seriously work apparently. They located the owner! So happy to help!
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JJ
(@BurnCity79) reported
@pr0cs @TELUSsupport Watch what you order. Telus advertises refurbished phones as brand new. I order a "brand new" S21+ but the phone stopped working a few weeks later & telus told me it's not their problem. I'm convinced they sold me a refurbished phone as a new one.
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Curt Robinson
(@Allthingswhisky) reported
@YYCRed @TELUSsupport @TELUS Going on to day 8 tomorrow. They're supposed to call us at some point. Like they were supposed to yesterday. And today. Thats not even fixing the issue; that's just the call. And this is an issue that had been ESCALATED. Worst customer service in a long time.
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Walter
(@M3ntalNotes) reported
@TELUS @TELUSsupport Never using your company. EVER AGAIN!! Trying to cancel our home alarm system. Between my wife and I, we have been dealing with multiple dept transfers, on hold for over 2 hrs, and hang ups etc. You have multiple depts but a not a cancellation dept !?!?
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JJ
(@BurnCity79) reported
@Allthingswhisky @TELUSsupport 8 years with Telus...never had to call me for any reason or chase me for payments & this is the thanks I get for being a good customer.
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Ruffle your feathers
(@0pity4stupidity) reported
@TELUS wtf is going on with this 5g in Montreal it’s slow as molasses
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NB’s Angsty Nerd
(@hannybee21V2) reported
The @rogers internet outage in my area was one thing. But now my @TELUS data is out now too? You’re making this quarantine MISERABLE 😭
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JJ
(@BurnCity79) reported
@Allthingswhisky @TELUSsupport Telus support is a joke. Telus just sold me a phone that doesn't work. I called & spoke to @TELUSsupport who told me it wasn't their problem.
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Charlee
(@charleeee21) reported
@TELUSsupport can you please tell me how I can contact Telus/ADT through twitter or internet? I cannot call back the 1855 number as its toll free and I'm outside of North America at the moment. Please help thanks
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ashley
(@smashleycou) reported
Anyone else in #yeg having issues with their @TELUS internet??? @TELUSsupport #telus
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JJ
(@BurnCity79) reported
@filomenag70 @TELUS @TELUSsupport I was with bell for approx 12 years & loved their service. I only left cuz telus offered me a great deal. After 8 years of being a good customer...never missed a payment & they've never had to call me for any reason...they just kicked me in the nuts for being a good customer.
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Chris Green
(@drgreen01) reported
@TELUS your customer service is a joke! We’ve been trying to get a transfer of ownership for 2 months and you repeatedly do nothing! #doyourjob @elonmusk do you provide internet to the Alberta foothills!
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Doug D
(@coldbike) reported
I feel like it's a bad sign that technical problems on their end are preventing me from signing up for telus fibre.
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Cascadian Pragmatist 🇺🇸🇺🇦
(@PNWPragmatist) reported
@Fan_of_Gorton Yeah, it was my impression at the time that Telus was better, but IIRC Rogers was the only carrier with coverage in my area and the only one offering standalone internet service. It was this or dial-up and thankfully it worked pretty well.
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JJ
(@BurnCity79) reported
@filomenag70 @TELUS They just sold me a "brand new" phone which I'm convinced is actually refurbished. It stopped working after a few weeks & @TELUSsupport told me it wasn't their problem.
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mnejing
(@_mnejing) reported
@AnjiWitha @TELUS You're literally insane. Get help.
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Hugo Slabbert 💙 #ABetterABK
(@hugoslabbert) reported
@_cmurray Yup. I was very happy with our Telus service. Shaw's actually been good out here. Obviously not the same symmetric options, but good coverage given how far we are out into the sticks.