Telus

Telus Outage Report

Why is my Telus service not working?

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Telus Outage Chart 03/06/2026 17:05

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Telus compensate me for the outage?

The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (44%)

    Internet (44%)

  2. Phone (30%)

    Phone (30%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Total Blackout (5%)

    Total Blackout (5%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Montmagny, Vancouver, Edmonton, Calgary, Sidney, Sherwood Park, Toronto, Saint-Georges, Purpleville, Prince George, Nanaimo, Ottawa, Richmond, Oliver and Parksville.

Loading map, please wait...
City Problem Type Report Time
CanadaMontmagny Wi-fi
CanadaVancouver TV
CanadaEdmonton Wi-fi
CanadaCalgary Internet
CanadaSidney Phone
CanadaSidney Phone
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • vancitytrevor trevor (@vancitytrevor) reported from New Westminster, British Columbia

    @TELUSsupport Lol u reply 24hrs later wow. Thats horrible @TELUS

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @toddnickel @TELUS @TELUSsupport Lemme know where you go because if it’s Shaw you’ll have the same issues so then what? I find it so odd that Telus’ solution is for you to find an independent 3rd party they can’t recommend to come in and fix their crap work that you’ll pay for.

  • ve6dpa M.G. Duggan Tweeting Trucker🇨🇦 (@ve6dpa) reported from Calgary, Alberta

    @SAndersonshpk @Shawhelp They're horrible right now! Not sure what the heck to do? Really don't like Telus either.

  • Blakesunn00 blakeloudoun (@Blakesunn00) reported from West Kelowna, British Columbia

    Switched to Telus today, Worst decision of my life

  • captainfoote Captain Tom E. Foote (@captainfoote) reported from Surrey, British Columbia

    For 8 business days - I have had the worst customer experience with @TELUS and @TELUSsupport - Anyone win yet?

  • HaltonHlthcare Halton Healthcare (@HaltonHlthcare) reported

    If you have a Bell or Telus customer and are having trouble reaching Oakville Trafalgar Memorial Hospital or Milton District Hospital, please call our Georgetown line at 905-873-0111 and select 0 to reach our main switchboard.

  • RobertT93347663 Robert Tremblay (@RobertT93347663) reported from Cache Creek, British Columbia

    @tim_of_ottawa Out of Twitter Jail again after sharing a horrible twitter jail cell with Mongo the brute force who pushes everyone around. I had major interuptions when l switched over to Telus. My account somewhat on hold, too many interventions. Hope all is well with everyone there in Ottawa.

  • HaltonHlthcare Halton Healthcare (@HaltonHlthcare) reported

    If you are a Bell or Telus customer and are having trouble reaching Oakville Trafalgar Memorial Hospital or Milton District Hospital, please call our Georgetown line at 905-873-0111 and select 0 to reach our main switchboard.

  • starchoice Steve P (@starchoice) reported from Edmonton, Alberta

    @TELUSsupport Why doesn’t #TELUS provide any support for its e-mail migration? Tech support has provided no follow-up support. Numerous follow-up e-mails to CarlMichaelO.TELUSFIbreSupport just get ignored.

  • OtarineMusic otty (@OtarineMusic) reported from Toronto, Ontario

    @lav_sunrise Yeah it seriously sucks. Even if you go third party (I’m with Teksavvy for internet) the service is still distributed by Rogers/Bell/Telus/Shaw.

  • thomaspaulpura TP Pura (@thomaspaulpura) reported from Grande Prairie, Alberta

    @Scottllama @CFL @TELUS Yup I was up top too. So cold by the second half especially when the Argos pulled away. One poor bugger had to be carried out by his buddies just before halftime. All the way down from the upper level lol.

  • iamcsandiford CHRISTINA🇧🇧🇨🇦 (@iamcsandiford) reported from Edmonton, Alberta

    @TELUS @TELUSsupport why is my wifi cutting in and out? Are you guys having issues with your towers or something??

  • Sheens13 Sheeners (@Sheens13) reported from Montréal, Québec

    Wow #telus way to just hang up on your client. And I wasn’t even rude👏

  • blaine Blaine Cook (@blaine) reported from Nelson, British Columbia

    @infil00p @doctorow That's not to say that Telus et al won't do what they've done in Nelson and squat on municipal fibre, charging people way over for the privilege of an email address, limited tech support, and I guess a digital TV subscription. They definitely will.

  • NEWFFEDUP Pat Hickey (@NEWFFEDUP) reported from St. John's, Newfoundland and Labrador

    @__Janesss @benjtravers Why give a blank check to bell Rogers and Telus. They make enough off taxpayers to be forced to improve cell service. Government boondoggle to billion dollar companies

  • kmw_carlisle Kristi Carlisle (@kmw_carlisle) reported

    @douglj @RogersHelps Totally down L3Z area too. This is exactly why I don’t have the same provider for mobile and internet. Tethering to my data package with Telus mobile. Hoping it comes back up soon - work from home and kiddo doing remote school...

  • FireskiesStudio Fireskies Studios - SUPER TOBU ADVENTURES! (@FireskiesStudio) reported

    @Gaohmee Im not sure about Vancouver proper, but on Vamcouver Island we have Shaw and Telus as the 2 main providers, prices are comparable but Shaw seems to have a lot better customer service and is a bit more reliable I hear

  • GraveDancer40 Alicia Prevost (@GraveDancer40) reported

    The customer service at my @TELUS has been impressive but holy hells, I’m beyond frustrated with this process. Had to exchange my phone in store and the one I want isn’t here. What a headache. @TELUSsupport

  • Lisa_Beauchamp Lisa Beauchamp (@Lisa_Beauchamp) reported from Calgary, Alberta

    @TELUSsupport @TELUS Your tech support or lack thereof is horrendous! I cannot get through! No internet connection for over 24 hours!

  • jeterfan28 cara (@jeterfan28) reported from Calgary, Alberta

    Just want to say huge thanks to our @TELUS repair guy Mitchell. He came short notice to my house to fix our internet, tv, phone and booster. If anyone needs a good, friendly repair guy I’ll share his business card

  • philwhln Phil Whelan 😷🇨🇦🦕🚀 (@philwhln) reported from Vancouver, British Columbia

    @nbennett_biv @CraveTVHelp @AppleTV I had a lot of issues through Telus too. Directly through Crave is the only thing that consistently worked for me.

  • SteveCoville Steve Coville (@SteveCoville) reported from Kingston, Ontario

    @telus is there any issues with your network? via Android? Phone keeps switching back and forth from WiFi to LTE and downloads are horribly slow took an hour to d/l 80mb of updates.. pls have a look and fix thx

  • russellabird Russell Bird (@russellabird) reported from Strathcona County, Alberta

    @memoryandstory We had the same issue when we moved last year. Literally the exact same issue. Telus had us hooked up in like a day.

  • jmwensley Matthew (@jmwensley) reported from Toronto, Ontario

    Hey @TELUS did you know that vehicles are to move to the right and stop to allow emergency vehicles to pass?

  • CrisSigh Cris Sy (@CrisSigh) reported

    @rpaplays Same here! Telus please fix my internet as well

  • RoxamosOfficial Roxamos (@RoxamosOfficial) reported from Edmonton, Alberta

    @TELUS your south Edmonton common store just refused service to my mother-in-law. She has a medical reason to not wear a mask. You are not allowed to ask her her reason under Canadian privacy laws and are not allowed to refuse service under discrimination laws. Fire them all.

  • ScottWBradford Scott W. Bradford (@ScottWBradford) reported

    @Gaohmee Some context: my Shaw internet wasn’t working and they couldn’t fix it for over a week, and when they did send someone THEY couldn’t fix it AND damaged my property so I ended up just cancelling and switching to Telus that day.

  • regstewart344 Reg Stewart (@regstewart344) reported

    @dakotaboybrian I switched from shaw internet to telus a year ago and never had a problem since.

  • ScottWBradford Scott W. Bradford (@ScottWBradford) reported

    @Gaohmee Shaw is awful and I just paid 300$ to NOT be with them. I like my Telus service but those two are the big ones. Telus has the benefit of also having phone plans so you can bundle - Telus also has Koodo if you want a more flexible phone plan.

  • MartinvandenH Martin van den Hemel (@MartinvandenH) reported from Richmond, British Columbia

    Hey @CBC! What’s the problem with your audio? Audio dropped in and out on Telus Optik TV Channel 800 and Telus Optik TV Channel 3, this morning/afternoon/evening which ruined my recording of @BBC #WaroftheWorlds