Telus Outage Report
Why is my Telus service not working?
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
March 31: Problems at Telus
Telus is having issues since 06:00 PM EST. Are you also affected? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (48%)
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Phone (23%)
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Wi-fi (13%)
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TV (7%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Surrey, North Vancouver, Vancouver, Edmonton, Montmagny, Fort St. John, Grande Prairie, Nanaimo, Ottawa, Iqaluit, Calgary, Toronto, Carseland, Richmond and Mount Pearl.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey |
Wi-fi | |
| North Vancouver |
TV | |
| Vancouver |
Wi-fi | |
| Edmonton |
Internet | |
| Edmonton |
||
| Vancouver |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Frances Auger
(@fern_60) reported
@teririch @tlshields85 I had to phone Telus for my reduction - they did not contact me, and were quite happy to continue to charge the max for my phone service.
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Deborah Brown
(@mummaquilts) reported
from
Airdrie, Alberta
Now I wonder? What would happen if there was a real reason for alarm? Would I get help? Would I be a priority? @telus does not seem to have an answer for me.
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Javed Akhtar
(@AkhtarJa) reported
@TekSavvyCSR I just got off the phone with "Kurt" and he was of zero help. No timeline, no answers. If the Telus website wasn't such a dumpster fire, I would have booked with them by now.
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Laurie Blackier
(@LaurieBlackier) reported
@JustinTrudeau Well it seems Telus, Koodo, bell, Rogers and virgin all missed this wonderful achievement. I’m sure I missed one... I guess this is celebrating Public Mobile? (Which is a great service by the way).
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K Wudrich
(@wudrich) reported
@TELUS @TELUSsupport @telusmobility 11 spam calls today. Can you not do anything on your network to stop these robotic dialers?
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Foolish Ban
(@BanFoolish) reported
@DunningsBooger Because Telus is literally the worst.
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Richard Marc Bolen
(@rickbrohd) reported
@FP_Champagne I watch my Telus fees closely. Went up in November 2020. So I call bull ****!
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Keenan Sutherland
(@_sudzy_) reported
@WHLHitmen @TELUS Better late then never #Hitmen1stGoal Riley Stotts
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Bavie Sara
(@BavieAm) reported
So frustrated! How many phone calls, hours of waiting, talking, does it take to get internet and TV installed at LTC for a lifelong @TELUS customer suffering with brain cancer and wanting the distraction of @YouTube and @Netflix. My poor poor friend!
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Deborah Brown
(@mummaquilts) reported
from
Airdrie, Alberta
@ColleenDeNeve @TELUS Our sensor is brand new out of the box yesterday, replacing the one that was just installed mid February. So I don’t think dust is the issue here, but thank you for the suggestion. We need all the troubleshooting we can get. @telus help needs to step up.
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EMSADRC2012 ( Jose Sa ) 🇨🇦🇵🇹
(@emsadrc2012) reported
from
London, Ontario
Is TELUS service down?
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Liannabelle
(@Liannabelle88) reported
@wesley_davidson @JustinTrudeau Unless he's looking at the new(ish) prepaid plans that Bell, Telus and Rogers have, none of them. And the prepaid plans are ****. Lower cost but throttled service everywhere you go. **** boy just wants to play the hero. He's lying.
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Chris Conway | Kootenay Rockies Photos 🇨🇦🇳🇿
(@ChrisConwayca) reported
@JustinTrudeau True enough! My @TELUS bill is down over 20% from a few years ago and I get unlimited data. Definitely a significant improvement.
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Mike Hanlon
(@HanlonMike) reported
@TELUSsupport you have the absolute worst telephone system for support I have ever encountered. You won’t even put me in touch with a human being. #failure #TelusFail #Telus
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m42ra-63 🏴☠️
(@M42ra6) reported
@JustinTrudeau I just called Telus to ask for lower fees. Their response....change providers or reduce service! They are gauging Canadians and it needs to stop!
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lishh
(@Lishkingg) reported
@DazmenTaylor When ******** did you get that. Man I still have the xr Telus hates me lmao
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LifeIsRuff
(@coolfactor) reported
@TELUS Switching my internet service. Registered as PureFiber, but got Bonded ADSL installed instead. Called number to move service, got PureFiber team. They need to transfer me to the Copper team. Now on hold. This is ridiculous. Please unify your support teams!
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Richard Ellis
(@rickellis306) reported
@JustinTrudeau What a crook of crap! I left Bell bc my bill was getting out of control by the idiots. Switched to Telus they were good for the first couple of month then the bill continually kept getting larger. None of these mobile co. or Skippy give a rats crap about you the little guy.
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Todd Holt
(@ToddHolt13) reported
@BurnDiggityDog I remember when turning to the 900’s on Telus always had something on now it is just garbage!!!
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Colleen De Neve
(@ColleenDeNeve) reported
@mummaquilts @TELUS Sounds funny but we had an issue a few years ago that out sensor in our basement had dust and a spider resident that kept setting it off. Once it was cleaned no more issues.
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Kyle Stone
(@FnStone) reported
@TELUS your #optiktv layout is so stupid. I can’t wait to be done with my contract.
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Commissioner Miner
(@fanCRTCProfling) reported
I just received a bogus call. I know it was a bogus call because i'm not 4 years old. I told them to F off. I didn't need the #crtc, Bell, Telus or the gov blocking calls for me or telling me who I can hang up on. I did it all by myself like a big person.
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Art New
(@ArtieCubed) reported
from
Edmonton, Alberta
@TELUS great customer service, yeah right. Absolutely brutal! Told everything was fine with transferring internet and Optik TV last week. When it wasn’t someone supposed to call on Monday and finish job. Didn’t happen. Called twice and on hold for over an hour. Shaw here I come.
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Fish
(@poissonish) reported
@beatrixarthur Telus seems to be less horrible, probably due to not owning any media assets haha. Note I said less horrible, not better or any cheaper
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Jim Merkley
(@Jimatsunrise) reported
@JLCWood2017 I have had 2 phones on my Telus plan for years. I havent seen it go down. Without looking I think I pay about $138 a month.
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Ex-Sgt Mike Meins ツ 🍺🍁
(@MikeWexit) reported
@JLCWood2017 Weeeeell, I have more (unlimited) data for the same price I paid for last nine years. And this current contract was made in December. So no it didn't go down but I have a much better phone than nine years (always Samsung) and unlimited data and text and long distance. #telus
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H A K E E M
(@LEXCELSIOOR) reported
@Lauthfee @TELUS @TELUSsupport **** Telus then
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Wendy
(@gwakker) reported
@jasonluan88 @AHS_media A daily text message (I'm assuming Telus or some other UCP crony is being paid for this) won't help with my negative thoughts and feelings about a provincial government that is willing to sacrifice the health and lives of citizens for ideology and the usual grift.
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Colin Bergstrom
(@SevenIslandsAg) reported
@ChristiFriesen If you are on Telus you can setup Call Control. The callers have to enter a code to get through. Had to do this for one of my kids, problem solved.
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Deborah Brown
(@mummaquilts) reported
from
Airdrie, Alberta
Day Five. I’m a prisoner in my own home. My @telus alarm system mysteriously goes off every morning, without reason. The company now tells me they can’t even come out with a tech until tomorrow! FIVE DAYS IN A ROW! Glaring alarms going off!! Terrorizing! HELP