Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (49%)
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Phone (26%)
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Wi-fi (9%)
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TV (7%)
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Total Blackout (5%)
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E-mail (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Calgary, Mississauga, Vancouver, Edmonton, Duncan, Kelowna, Manitou, Montmagny, Dauphin, Surrey, Victoria, Longueuil, Langley, Gatineau and Qualicum Beach.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Wi-fi | |
| Calgary |
Internet | |
| Mississauga |
Internet | |
| Vancouver |
Internet | |
| Edmonton |
Wi-fi | |
| Duncan |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Lindsay Anthony
(@lindsayeanthony) reported
Wtf Telus cutting my phone with no notice??? Also, pretty sure if anything, I’m only a month behind 😕
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Tehsauruz
(@tehsauruz) reported
So.... I just got a call from my phone provider today letting me know that the phone I ordered 2 months ago is being discontinued so they canceled my order!!! Guess who's not a customer of Telus anymore? But I got a damsung s21 plus 5g and it's awesome:D see you all tomorrow!!
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Thomas Martin
(@ThomasforBC) reported
Are the BCLibs pro free-enterprise or big business? Right now they're supporting big business. But think of the Canadian cell market. It's dominated by three providers - and our rates suck. Should a free-enterprise party support policies that benefit Telus or consumers?
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EMO LEBLANC™©® RECORDING ARTIST 🇺🇸
(@CountryMusicEmo) reported
If you are looking for slow non-responsive service @TELUS @TELUSsupport is who you should pick I have been without my landline for a week and their support person said "Try removing the SIM card" Thanks Einstein ! There is no SIM card with a landline ! #badservice
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Woody Van Arkel 🇨🇦🌽🐖🚲🌞🍺
(@woody_VA) reported
from
Chatham-Kent, Ontario
@kyleoakleygb Bell and telus use the same towers. Had issues with bell years ago too
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❄️Kelly the Sugar Plum Fairy ❄️
(@KellyKEditing) reported
@AlleyDalley @TELUS @TELUSsupport same, also Telus. My home service is absolute **** and I'm sick of their excuses.
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cooperashley h
(@heiashleyy) reported
@canadaposthelps I have a package that went out for delivery on Dec 8 and has never updated to say if it was delivered or not. Trying to return @TELUS equipment here 🤪 I could have driven it back to them faster if that was an option
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Jul 💎
(@simplexreveries) reported
@TELUSsupport do you have a phone number I can call to talk to someone about my crap plan and phone? I have been with TELUS mobility since TELUS bought Clearnet in 2000.
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The 834
(@834the) reported
@TELUSsupport Got connected finally after waiting 32 minutes!! unfortunately none of them know (all there , I was talking) telus support staff does require some more professional training .. in reference to their terms & conditions..
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The 834
(@834the) reported
@TELUSsupport neither login nor view my invoice for a disconnected service .. awful telus portal,
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Jean-François Mezei
(@jfmezei) reported
An indépendant Wind has no leverage against Rogers/Telus/Bell for roaming or network sharing. Even a company the size of Vidéotron is having problems with Rogers and those problems get worse if/when Vidéotron gets Wind.
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iceblueaccent
(@iceblueaccent) reported
@Kamscan @cityofkamloops I didn't realize I had to CANCEL when I didn't want to renew it. I mean - I paid for a year, I got a year, I didn't want more. But they charged me the penalty for not renewing. Can you imagine Telus, Shaw - or any private company doing that? I honestly thought it was illegal.
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AlisavandenBiggelaar
(@ColmerAlisa) reported
@TELUSsupport @TELUS so frustrated with service and product…keep charging more and everything always “freezing” and goes down…ready to cancel
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Richard Zussman
(@richardzussman) reported
BC decides to extend gap to 16 weeks between 1st and 2nd doses, allowing more people to get vaxxed and getting criticized in the process vs. Telus phone line melt down when the registration system in Vancouver Coastal Health failed the day it launched. #bcpoli
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Writerchick is Fully Vaccinated
(@BBwriterchick) reported
Blue Curve down again. @shawhelp sucks. No response on phone or live chat. $216 bucks a month for **** service. I’m calling @telus in the morning. You just lost a 35 year customer.
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D. Ward
(@rockabillyon20) reported
@soloadventurer @Crackmacs @Shawhelp I've had trouble for over a month and no action. Getting tired will wait til after Christmas and if they can't fix it will talk to telus
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Rin Ofcourse
(@OfcourseRin) reported
@Latina_Schatje Never made I past the first season. Only watched it because it was free with our Telus package.
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EMO LEBLANC™©® RECORDING ARTIST 🇺🇸
(@CountryMusicEmo) reported
Hey @ShawInfo since it seems like @TELUS & @TELUSBusiness can't get their their **** together here is what I need. 1. Home internet 2. landline 3. domain hosting, maintenance, & developing 4. possible TV 5. Mobility For internet and landline I am paying $117/month
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Juke Lame-ieson
(@Jamiedaughter) reported
@CraveCanada What's going on with your Star Trek Discovery feed? This is the second week in a row I go to watch the latest episode on my @TELUS box and it looks choppy and terrible? I get things happen but not two weeks in a row.
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Paul Walsh
(@Paul__Walsh) reported
@mneylon @VodafoneIreland Yes, I'm using the term 'filter' in a very high level way. It's worse with Telus because you can "add" up to 25 contacts but beyond that and you must pay a monthly subscription fee. While I believe it's a hard problem to solve, I don't believe customers should be made to pay.
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Merry Chandler 🎄✨
(@chan_bing) reported
i also messaged Telus to apologize for thinking the technician might have taken it when he was here a month ago. i feel terrible. I CANT COMPREHEND HOW THE WATCH ENDED UP IN MY DRAWER AND HOW I DIDNT FIND IT BEFORE
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Ryan Landreville
(@LandrevilleRRP) reported
After an hour of being bounced from one Telus tech support person to another: “unplug the modem, wait…now plug it back in.”
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Pamela Mars
(@pamelammars) reported
I love how I send @telus a payment (I was late cuz I forgot. Time is weird rn for everyone. I think it’s a day, it’s been 2 weeks. I think it’s a week, it’s been a few day. Vortex type ****) & they text saying I haven’t paid. I just paid what was due Dec 1 & Jan 1. Relax.
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rene laviolette
(@rene_laviolette) reported
@TELUS is anyone else having trouble as pic tv will not load?
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Erik McKee 💉💉
(@YYCRed) reported
@the_pnut I used to have Telus 75mbps on their PureFibre service. We just moved to 1Gbps with unlimited data for $1 less. Either Shaw or Telus fibre connections are fantastic, so see which one is the better deal (if Telus even has fibre to your house).
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Christopher Wisdom
(@Demondaddy88) reported
@Alberta411 If I could have got Shaw fiber I never would have got Telus.
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❤️💛 Lea ❤️💛
(@XoutofhermindX) reported
@yyccityman @DAZN_CA Lol true! Years ago I swore to never use dazn again, but paying $80 per season compared to $199 with Telus is a huge difference! But I have to say I never had issues with Telus Sunday Ticket! So maybe it’s actually worth the money lol
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Xtnct
(@Xtnct_CWP) reported
@AlleyDalley @TELUS @TELUSsupport Ughhhh…. So frustrating. I’ve been dealing with same problem with Eastlink 👎🏻
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Mike🇨🇦🏒
(@14_Miike) reported
anyone else's @TELUS internet down?
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Chris Swanson
(@CSwan2013) reported
@Shawhelp So who cut a cable. No service Alberta wide. Even your app is down. When I thought Shaw was better then Telus...