Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (27%)
• Wi-fi (9%)
• Total Blackout (7%)
• TV (5%)
• E-mail (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Edmonton, Grande Prairie, Duncan, Vancouver, Beaumont, Calgary, Toronto, Red Deer, Toronto county, Guelph, Anmore, Montmagny, Winnipeg, Steinbach, and Fort McMurray.

City	Problem Type	Report Time
Edmonton	Internet	1 day ago
Grande Prairie	Internet	1 day ago
Duncan	Internet	2 days ago
Edmonton	Internet	2 days ago
Vancouver	TV	2 days ago
Vancouver	Phone	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  M.Brown (@MsMJBrown) reported 3 minutes ago

  @MrStache9 I ditched Telus over a year ago. My friends in Kitchener & my brother ditched Bell. Too expensive & ****** service. I haven’t had a land line for more than 10 years. I’m with Rogers now, for both home and cell service. Telus I was paying over $100 just for my cell. With Rogers I pay $25 for my cell. Cable wise, Rogers isn’t much cheaper but it is more reliable.

• 
  Deborah Woods (@nocbc) reported 4 minutes ago

  Never answer. Unknown caller can go to voicemail. If they get past the screening which means they've had to press a number before you can get through to my phone. The Telus thing I don't even know what my number is but once you're one of my contacts and you've done that, then you can get onto my phone. But I still don't answer it if I'm not sure. If I don't know who the person is unknown, I definitely never answer. I usually use voicemail. Go to voicemail. I don't know what who or what you are

• 
  Bikergofast (@Bikergofast) reported 4 minutes ago

  @pozpiggy86 @TELUSsupport I am amazed this worked out for you, I too use a provider on the telus network

• 
  ROCKETMAN (@GenXHockey) reported 5 minutes ago

  @CanadasLeafs @Rogers Rogers is the worst. Swapped to Telus again... much better this time around.

• 
  Beefhouse (@Tom_Selleck) reported 7 minutes ago

  @ODSPoor Also it's an old ****** Telus box (redundant statement since Telus implies ****) even the cable box upstairs stutter lags every time you change a channel. **** Telus.

• 
  Vancouver Island Guy 🌊 (@VanIsleInvestor) reported 8 minutes ago

  @Zecco9999 @TELUS But 2 days for a new customer ? that can't be good @TELUSsupport

• 
  sheefums connoisseur (@koujasus) reported 12 minutes ago

  **** @TELUS for trying to implement data centres in BC. A terrible company with horrible service. Slow internet even with the faster plans, I've been getting as many people as I can to cancel their plans

• 
  Grammy (@jumpyGlenys) reported 13 minutes ago

  @JayJanower @Rogers Same problem with Telus AI does not have the answers Human interaction is key

• 
  Pamela Jill Garrison (@PamelaG63253553) reported 21 minutes ago

  I hate cell phones. I noticed it 15 yrs ago. Cancelled it 6 yrs ago. Flip phone, no data. Best choice ever. Telus asked if I could be ok without, my reply, that is the problem, we don't need them. I only hope for massive cancellations. They will listen then, no more control.

• 
  funkanelli (@funkanelli2211) reported 22 minutes ago

  @TELUSsupport I was a Telus Business Internet subscriber that sought to have the svc moved to a location 5 min away and was told the svc was not avail @ that location. Since this was part of a physical move I tried to cancel svc but was told I had to pay the entire 2 yr contract

• 
  Nickspirit (@Nickspirit4) reported 23 minutes ago

  @onesoccer Since you no longer are showing CMNT on Telus one soccer I’ll be sure to cancel that station

• 
  FreedoMan (@advisors_abcz) reported 24 minutes ago

  @FinnStockinger Interestingly, Telus is one of the first telecoms to establish a quantum network.

• 
  King Zora (@camdogfish) reported 25 minutes ago

  New hobby when "Rogers" or "Telus" calls you is just act like you don't know anything until they start swearing at you and have a nice little screaming match until they hang up

• 
  Nickspirit (@Nickspirit4) reported 26 minutes ago

  @onesoccer Next time. Show the damn game on one soccer Telus station. Fking bullshit that I have to pay again to watch the U20s

• 
  Charles Bodi - 'Be Like Bodi' (@CharlesBodi) reported 30 minutes ago

  @dougransom @TELUS @TELUSsupport That sucks.

• 
  Roxi (@RoxiOil_GasAB) reported 33 minutes ago

  @cdnrefugee @TELUS We use starlink Telus only for phone service when not at home

• 
  Noah M Sayin (@stupidflamesfan) reported 34 minutes ago

  Seriously can’t wait to get Starlink when my Telus contract is up. What a god damn joke Canadian telecom is.

• 
  penny collenette 🇨🇦 (@penottawa) reported 35 minutes ago

  @sharongregson @Rogers I feel your pain, Sharon. No idea why big companies cannot remove people from lists. Telus is just as bad.

• 
  MAKAVELI🤘 (@Pgm__x) reported 38 minutes ago

  🚨 Get paid for submitting your selfies with TELUS! A new Face Deduplication Collection project is currently accepting participants. 💰 Pay: $0.55 for every accepted image 📸 Requirement: Submit 20–24 selfies to qualify for payment 🌍 Remote opportunity You may be asked to upload: ➜ Recent selfies with a neutral expression ➜ Selfies showing different head positions and angles ➜ Older photos from your gallery to help AI recognize changes in facial appearance over time 💡 Tip: Consider submitting about 30 images to increase your chances of having at least 20 approved after the quality review. 🔗 The application link is available in the comments.

• 
  Jen Wads (@jenwads) reported 40 minutes ago

  I hate how @TELUS doesn't care or help with bills, even if you are disabled or low income. So, you switch to another company and get "new promotions" and a smaller phone dealer (ie. Koodoo vs FIDO). And NOW they are upset I left! That's 20+ years of F OFF

• 
  Angelle McDougall (@AMAMcDougall) reported 40 minutes ago

  @jenglishman @TELUS They no longer provide any type of help to anyone at the Telus stores. I took my elderly mother there to help clear up her bill. We thought we got there early, but there was a line of of little old ladies with walkers, all waiting for the same thing - some help. 1/2

• 
  Joey Hansen (@joeydhansen) reported 45 minutes ago

  @tylerpaduraru @Prominent_Bryan @TELUSsupport Have had to deal with their customer service and tech support a couple of times in the last year and it's been absolute trash. A few years ago, I thought Telus had good customer service. Outsourcing it to AI has made it terrible.

• 
  Jayem 🇨🇦 (@LXXIIpercent) reported 46 minutes ago

  I'm pissed that I have to send my S26 in for repairs due to multiple issues & this phone was just released a few months ago. @TELUS should replace this faulty piece of crap but refuse cuz it's past the 30 days. $2,000 phone that's a few months old & has several software issues.

• 
  JPD (@JDugganhimself) reported 46 minutes ago

  @TELUSsupport Telus sucks

• 
  भव्य खनेजा (@bhavykhaneja) reported 46 minutes ago

  @TELUS The service was canceled 3 months ago and i got charged with $6.78 and got no refund of $15.68 the account have no number this is ridiculous.

• 
  Cody J Bechard (III) (@nighthawwk91) reported 49 minutes ago

  @TELUS Absolutely! My phone, has no service alot. As I type this I have 5 bars, but no data. Often it will constantly be switching from 5G, to 4G, then "emergency calls only" very sporadic. It's been this way approximately 4-5 weeks

• 
  ChorbyReese. (@ChorbyReese) reported 53 minutes ago

  @cmac229475 @MrStache9 Telus is about to get the boot from our house. There cell reception is garbage outside the GTA.

• 
  Rakks (@mikey_rakkar) reported 53 minutes ago

  @TELUS must have the WORST customer services rep ever. Holy ****.

• 
  THOMAS SHAJAN | PR3MNT (@PR3MNT) reported 54 minutes ago

  @TELUS How many times should I repeat the same thing, TELUS???????? I am tired of getting repeated cold calls and marketing calls from your agents and their random numbers. I am tired of telling them that I have already OPTED OUT of such calls. Please do not make me angry on them. If you will continue this, I will have no regrets whatsoever to cancel your services. @TELUSsupport

• 
  Canadian Dividend Investing (@CDInewsletter) reported 55 minutes ago

  @kinisurrco Nice summary. I think your model is onto something, but at the same time I can't bring myself to buy more $T.TO (I sold $BCE.TO a couple years ago). That probably means it's a good time to buy. BCE is a no-go for me because I don't trust management. They're kings of saying one thing and doing another. Rogers I don't love the focus on sports franchises. Quebecor is still my favourite in the sector. Only a tiny bit more expensive than Telus on a P/FCF basis, but better balance sheet, a dividend that should grow, and a more focused company. Honourable mention to Cogeco too. Think they sell the U.S. part of the company and use the proceeds to pay down debt/do a buyback. They may even potentially take the company private.