Telus Outage Report
Why is my Telus service not working?
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
March 11: Problems at Telus
Telus is having issues since 11:40 AM EST. Are you also affected? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (22%)
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Wi-fi (10%)
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TV (7%)
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E-mail (6%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Grande Prairie, North Vancouver, Victoria, Prince George, Vancouver, Surrey, Calgary, Abbotsford, Kamloops, Nelson, Toronto, Smithers, Pitt Meadows, Edmonton and Burnaby.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Internet | |
| Grande Prairie |
Phone | |
| North Vancouver |
Internet | |
| Victoria |
Phone | |
| Prince George |
Internet | |
| Vancouver |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Capt Anth is a settler on stolen land
(@CaptAnth) reported
How come @TELUS ALWAYS has ******* problems playing the @WhitecapsFC games? LIKE SERIOUSLY. EVERY ******* GAME IT SEEMS LIKE IT DOESNT WORK. I am beyond frustrated with your service @TelusSupports
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J
(@cpt_brunch) reported
TELUS still isn't loading Twitter properly.... Been a couple of hours (I think 12 hours or so) since the intermittent outage.
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Kent Hurst
(@KentHurst19) reported
@TELUS @RosemarySadlier It would be great if Telus would provide all of their customers decent service not just the ones close to a city, 5 year old towers all along the trans Canada that they refuse to use, terrible service!
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LifestyleDigs
(@TheLifestyleDig) reported
What the hell is going on with @TELUS email that's been a nightmare since switching to Google as email server. No email has come through in 5 hours now. Even a test email I sent. For a telecommunications company - Telus sucks when it comes to prompt, uninterrupted service.
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Brandie Harrop
(@BrandieHarrop) reported
@RodFrank12 Thanks! We got a Telus tower put up behind our house. Unfortunately their highest pkg would only cover about half of the internet we use. Will there be any talk about packages? Or just the installation of towers? RN we are with a co that gives crap service just for pkg size.
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Kent Hurst
(@KentHurst19) reported
@TELUS This is great and all but how’s about providing your rural customers a decent service, my bill is no less than someone close to the city, #Terribleservice
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Kaiju
(@KaijuRL) reported
@nibra_Rl @MirageSportE @TELUS Bruh I gotta move to Canada wtf
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Johnny Cash Considerations
(@LeBronMaclean) reported
@TELUSsupport there’s a problem with Twitter on your network. We can’t load Twitter when connected to Telus wifi. Fairly certain it’s a regional problem.
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OMGitsBews!
(@Jer_Bear28) reported
@DatBawse @TELUS Yep, gotcha. That sucks. But you now have fiber to the house and the modem correct?
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G. Gently
(@DSBacchus) reported
@MistoRivera @manadajo2 @jkenney I bought a house in Victoria & gave it a try. My 90 yr old mum with mild dementia lives with us & she needed a GP. She had heart problems & Telus Babylon Health was only good for minor problems & the medicentres had line ups out to the street. #FactsMatter
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Chris Loewen ♿️
(@Ow_My_Back_) reported
Testing Testing 123 Testing Was outside and Telus data was not working too well. Don’t know what’s up with that
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Just Cam.
(@DatBawse) reported
@Jer_Bear28 @TELUS Current bill jumped. Sure the next one may be lower, but it's still annoying as all **** to see a bump like this because billing cycles, when nothing changed on my account.
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Johnny Cash Considerations
(@LeBronMaclean) reported
@ushuz_ @TELUSsupport @koodo Yeah, I don’t think it’s a cookie/cache issue if it’s happening to every Telus user on the lower mainland
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Joanne 🥌
(@jayem1978) reported
I'm due for a cell phone and I'm with Koodo. I noticed on their site they say their network is on LTE or 4G and if you wanted to be on a 5G network to go with Telus. Google search said they'll be on 5G network. Why is there a difference (same with Fido/Virgin vs Rogers/Bell)
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Reagan Podelec🍁🏒
(@ReaganPodelec) reported
@JJWGallagher @TELUS It's not a simple issue. The government dictates the majority of the issues that with the industry. Private business is private business. Funny is all the telecoms fault. Doesn't anyone do look at the government? Neither are perfect. Blind to not see it.
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Usha
(@MathStudio_Usha) reported
@KinderclassNPS @TELUS @TELUSsupport Yes, they reiterated company policy and only when I forced the issue did they ask for the store name and CSar name and said they would pass along the feedback. They gave me a number to call on Monday to. See what can be done. It wasn't a. Proactive way.
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Lesley Pysklywec
(@KinderclassNPS) reported
@MathStudio_Usha @TELUS @TELUSsupport Everyone keeps their box? 🤨 Who? Who has the space for that? How long does one keep said box for? Why? At what point is the box no longer useful? This is an excuse to not fix your device.
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Oilers 'No *****' Insider - #BigEd
(@InsiderOilers) reported
@TELUSHealth Bullshit. Get ****** Telus Sincerely, a Telus customer
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femiki ........the paniki 🦇
(@jfemiki) reported
Ok so apparently its my internet provider who is having issues with twitter ONLY wtf @TELUS @TELUSsupport ??
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Kent Hurst
(@KentHurst19) reported
@TELUS I would have to completely disagree, 1 mile off the Trans Canada highway and the best service I get is 1 bar LTE but mostly 2 bars 3G! Brutal.
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Adayinthelife
(@mikerrrobinson) reported
@TommyKoho @TELUS @pfizer Dude mine is terrible too. I’ve called three times and they don’t do **** about it.
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Zemiki💙Comms FULL💜
(@Zemiki) reported
@telus Yo. Your internet service is being janky and not allowing its users to access twitter on wifi. Maybe fix that ****. K thx.
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Λna⁷
(@taetaehansol) reported
Wow my Twitter was down all day but it started working again when I disconnected from my Telus Wi-Fi
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Ko-Chow
(@TommyKoho) reported
@mikerrrobinson @TELUS @pfizer I was just on the beach with 3 bars and LTE. ‘Poor internet connection’. #wtf
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Johnny Cash Considerations
(@LeBronMaclean) reported
@Sir_Earl Same; works when I turn off wifi (Telus) because my phone isn’t the same provider so definitely network-related
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Emily
(@Bobbyem13) reported
@BarbLarochelle I think it may be a Telus internet thing. Still not working right on Telus. On Rogers cellular it’s working fine.
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Justin B. Manuel
(@Justin_B_Manuel) reported
Nothing personal to service providers, but if a competitor offers me a rate which is cheaper than what you're currently giving me & you're not willing to at least match it, then I'm moving on. Simple. Appreciate the service you've provided me over the years, @TELUS @TELUSsupport
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Kᴇʟꜱᴇʏ Sᴘʀᴏᴀᴛ 💕
(@BecomingKelsey) reported
@QueenCityTL Cellular data (95Mbps at the time). Yes. JPG. It wasn't me. Not sure why but it's working now. Telus or Twitter issue.
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Tony Cliff
(@TangoCharlie) reported
@LeBronMaclean @stopmrdomino @TELUSsupport Same problem over here (Delta, BC). Twitter works on Fido LTE, nothing via our Telus home connection.
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Victoria McIntosh
(@vmcntosh) reported
@BexSaunders7 @Eastlink Also, Telus is fine via cellular so nope, not my device. Although this does make me wish I could access my cellular network from my laptop.