Telus Outage Report
Why is my Telus service not working?
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (49%)
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Phone (26%)
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Wi-fi (10%)
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TV (6%)
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E-mail (4%)
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Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Vancouver, West Kelowna, Toronto, Grindrod, Calgary, Burnaby, Carleton-sur-Mer, Victoria, Jasper, Agassiz, Chilliwack, Ottawa, Abbotsford, Edmonton and Red Deer.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Vancouver |
Internet | |
| West Kelowna |
Wi-fi | |
| Toronto |
Phone | |
| Toronto |
Phone | |
| Vancouver |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Jaime 🌕✨
(@jaiyyc) reported
@David_Moscrop They’re all terrible, but Telus is actively undermining public health, and getting help from the UCP in Alberta to do so.
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Yvad Henry
(@yvad121) reported
Telus is somehow the number two phone company in Canada and I’ve never seen someone with Telus service on their phone. 🤔
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Karen Lindsay
(@hockeymom1) reported
Shame on you @TELUS @TELUSsupport @telusmobility You have been ‘fixing’ the issue for 3 months. Get it right.
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naw
(@23isNice) reported
So I reset my wifi router cause it was acting up and now it’s barely starting back up. Don’t forget to mention that you’ll be unreliable in any emergency @TELUS
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Robert Razavi
(@RobertRazavi) reported
@TELUS @TELUSsupport Been with Protectron then ADT customer for 20 years, not 1 problem. Telus takes over, we have been forced to chg equipment + Telus has failed FOR SIX MONTHS to do what was agreed on our contract signed by Telus #CustomerService #fail
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Rob Shaw
(@RobShaw_BC) reported
Dr. Henry calls on the service provider helping to run BC’s vaccination call-in lines - Telus - needs to “step up” and improve the delays.
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judy y smith
(@Averyflash) reported
@MerlinofCanada @BCGovNews But if you were born before 1931 it would be different. The idea was they contracted Telus to run the call centre so ppl could book their own appointments. There are ppl who don’t have computers or computer savvy family to help. Blame Telus.
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Let’s get this party started
(@Mauifan) reported
Still On hold now with Telus for over 1.5 hrs and have been passed to 3 agents so far for a simple email issue Very poor service @TELUSsupport
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Mark Zielke
(@bizmanYXE) reported
A cordial heads up for those in customer service: when a brand says they don't want to speak with you to match or win your business, walk very quickly the other way. @TELUS is such a company. Unbelievable arrogance. They lost a business contract with multiple possible clients.
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Digital Home Canada
(@digitalhomeca) reported
Warning. My daughter was scammed into typing #2030 on her cell phone and was charged $4.99 by @FreedomMobile. This scam has been ripping Canadians for over 8 years because @Bell Rogers & Telus continue to make money everytime. Sad but true. Solution: DON't use shortcodes at all
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Lori
(@lorirosebl) reported
@Eastlink That will be almost a month without any kind of service. Is this the image Eastlink wants to have. Time to switch to Telus because of this and the attitude of eastlink that they really don’t care. Is this the kind of customer service you offer your customers
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Steve Elaschuk
(@TheRealElaschuk) reported
@elizaboothy Telus let me add a feature to my cell that makes new callers have to enter another random number to get through to me and it’s cut down my spam calls to almost zero.
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Jeff Calder 🏴☠️🦆
(@jcalder1983) reported
@Jason_hildo @TELUS @TELUSsupport He's quite the prophet. Seriously though Telus/Bell/Rogers... Fix your network... It should be dropping to low band LTE before dumping to 3G...
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Kimmie_Kanuck 🇨🇦
(@Kimmie_Kanuck) reported
@Elizabeasty @TELUS There’s a problem with the card at my ******* bank!On the ******* card they JUST SENT ME!
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Kimmie_Kanuck 🇨🇦
(@Kimmie_Kanuck) reported
@Robboman @Rinanloo @TELUS My issue wasn’t with the representative , once I got through. My issue was how difficult they make it to actually get through to a person. The automated options do not work for all situations. Most, in fact, need a person.
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J-anne
(@lunardirigible) reported
@David_Moscrop Telus customer service is good. My plan is $75 for 4G, unlimited talk/text...not great but used to be worse. I find it's easy to get phone upgrades too. Their internet service sucks though
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me, myself and 👁
(@jennyjackson59) reported
Yay! I just got my Telus bill. Reality sucks.
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JASON 🔪
(@Retro_Physical) reported
Why must the Telus technician always be so damn HAWT??? 🥵😫
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TCM 919
(@KINGGGOLD919) reported
Telus TV service is weak garbage.
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Soha Lavin
(@CountDownEvents) reported
@TELUS currently on the phone with your rep. 2 hours + and instead of fixing our opticT he has now disabled our wifi....working from home! Please help!
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David Collins
(@davidkcollins) reported
@keithbaldrey Maybe if people actually followed the rules to allow those legitimately calling in to book their appointment? The bottleneck of calls surely didn't help so it's not all on Telus or the province.
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Mr. Dubi and Dr. Kan
(@dubikan) reported
@David_Moscrop I've been having a good experience with koodo (i.e., Cheap Telus). But I never texted the US... I did once get charged, by Rogers (work phone) for a text sent to a wrong number where I mistyped the area code and it was sent to the US. Quite annoying.
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Love Lettering
(@Doris_Wai) reported
@TELUSsupport hi Telus I’ve received 3 callbacks from you in an hour but you can’t seem to hear me and keep hanging up, I’m not sure what the issue is, is it your network?
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Joshua Rey
(@JoshuaRey91) reported
I had to watch the Petry goal while my Telus box was losing signal. It was pixelated.
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Kimmie_Kanuck 🇨🇦
(@Kimmie_Kanuck) reported
@Rinanloo @TELUS It’s all sorted now. Bank fixed the issue with my card, and I did the update on line. But not being able to speak to a person annoys the hell out of me. That should be a first menu option. And when you select it... there should be no further questions -just put me through!
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🍺 寝瓶 🍺
(@Nevin_Thompson) reported
@David_Moscrop I was on Telus for about 10 years and never had any problems. I recently switched to Freedom mobile because they had the phone I wanted. No problems and more mobile data, but their coverage outside of cities is poor. I WFH, so no big deal.
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Bakers old Treehouse
(@bringbakerback) reported
@TELUS All your wonderful commercials make me want your product. Unfortunately I am already a customer and the service you provide does not match your commercial boast. Spend more on service and less on advertising.
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Joey Beechey
(@joeybeechey) reported
@KylesWeather @CRTCeng If you're on Telus/Koodo you can turn on the call control feature which filters out most robot calls. Unfortunately I can't turn it on for mine with how I make calls to customers it doesn't work.
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#StopThePlanes ✈️ 😷 #COVIDZERO #StayTheFHome
(@mtnbvan) reported
@strategyrick @judyrudin They subcontracted Telus which didn't help reportedly until 12 pm or later. Total FAIL by leaders & Telus.
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Ann Gibbon
(@anngibbon) reported
Happy #InternationalWomensDay . Mine started at 7 with a Telus tech issue, followed by putting son's ***** dishes in dishwasher and cleaning the sink with an SOS pad till it shone like a diamond. #progress