Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (22%)
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Wi-fi (10%)
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TV (7%)
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E-mail (6%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Surrey, Montréal, Rapide-Danseur, Vancouver, Calgary, Yellowknife, Lake Country, Chilliwack, Grande Prairie, North Vancouver, Victoria, Prince George, Abbotsford, Kamloops and Nelson.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey |
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| Montréal |
Internet | |
| Rapide-Danseur |
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| Vancouver |
TV | |
| Surrey |
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| Calgary |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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🇯🇲🇹🇹
(@unrulyzo) reported
@tiphh__ @koodo All Telus and bell network is mosh up right now my **** says no service
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Cookie Monster's Ex
(@UrGirlSaigon) reported
@theoriginaljbk @TELUS @TELUSsupport And the worst is they (like Bell, etc) outsource most of their calls to India and the Philippines so there’s never any consistent customer service. Won’t even use canadian labour during precarious economic times so they can cheapen services but don’t pass that on to consumers
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Jude Drory
(@tweetsbyjude) reported
@TELUS @TELUSsupport I cannot make or receive phone calls, or connect to TELUS assist online. Could you please clarify if there is an outage, and eta of service return?
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Charles 'Chuck' McBride
(@ChuckMcBride21) reported
@alihugginss @TELUS Sooo is @telus going to be friendly and give all their customers credits for this blackout.....
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Justin Buffett
(@theoriginaljbk) reported
@UrGirlSaigon @TELUS @TELUSsupport Their service also isn’t cheap - so not sure why I’m staying with them when they can’t even provide consistent service
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Atari Hotel ♿️
(@Atari_Hotel) reported
I'm kind of worriedthat my @TELUS prepaid phone, with enough credit to last though May, said "Emergency Calls Only" when I just looked at it, the Telus icon was grayed out on the dropdown menu and #nobars. It came back to normal after a bit, but no longer feel I can count on it
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cindyn79
(@cindyn791) reported
@RachelNotley With well over 15,000 appointments made and vaccination of those already taking place I would say it’s going pretty well. Telephone and online running 24/7. Those with Telus provider had issues Telus has now fixed and more capacity has been secured for all servers
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Charles 'Chuck' McBride
(@ChuckMcBride21) reported
@alihugginss @TELUS Sooo is @telus going to be friendly and give ally heir customers credits for this blackout.....
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TEKUNIQUE
(@Mos_7ek) reported
@koodo @TELUS wtf is going on?? What ******** am i paying my bill?
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Fred Greidanus
(@FredGreidanus) reported
@journeydan @TELUS Yup, no service on my ride between Stratford and Kitchener today. Seems ok in Kitchener for the last hour tho.
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Jay
(@_Empra_) reported
FIX UP #TELUS WA GWAN WID DI NO SERVICE TING STAR!!
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****** Andrew
(@AndrewSilk6) reported
Hey @SpaceX & Mr. Musk, can you please help make @TELUS obsolete? I don't care what your outbound sales-agents have to offer when they call @elonmusk , I'm just going to give them my bank details, and you can charge me whatever you want. Dealzies?
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Nigel Hay
(@nigelscheapvlog) reported
Nice peaceful drive home, no calls as @telus was down. Glad I downloaded @ChrisMoyles show earlier rather than stream it on commute home #licktheskirtingboard
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Cookie Monster's Ex
(@UrGirlSaigon) reported
@theoriginaljbk @TELUS @TELUSsupport OMG YES!! Mine used to be like $50 plus tax for 20 years. Then it got consistently more and more expensive every year with these new thousands of dollars worth iPhones, smartphones etc. Now it’s $149 per month! How does service cost jump $100 in less than 5 years?? Madness!
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Cookie Monster's Ex
(@UrGirlSaigon) reported
@theoriginaljbk @TELUS @TELUSsupport I feel you! Completely. I’ve had it with them too tbh. They don’t even care about their customers anymore. They just want money. Their service they used to be so known for has really gone down last couple years, it’s not even worth it anymore.
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Salman Merchant
(@salman_merc) reported
If you are having issues with Telus Network - switch off the data - reset the mobile and then switch on again.
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carol-ann: #istandwithtrudeau ,#nonracist,#BLM
(@carolannbagan) reported
@alihugginss @TELUS every so often my wi fi goes down the pan which pisses me off
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Claire Beardsley
(@britchick_18) reported
Hey @TELUSsupport @TELUS how come there's no service in Winnipeg?
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K. Eigler
(@dovecreekgal) reported
@SpaceXStarlink OH, I AM SOOOO EXCITED! Just ordered Starlink to fix for our home internet woes. Can’t wait for it to arrive and then tell Telus that their Hub is a dinosaur and it belongs in the tar pits.
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Arlette Payne
(@cocoa3c) reported
@TELUS no service in Thunder Bay!
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HLSGamesYT
(@HLSGamesYT) reported
@flyingpilz @acechhh @TELUS I just got my service back. Hopefully yours is back soon! Crazy how during a pandemic we're encouraged to connect via technology then this happens xD
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Fine Tuned Auto
(@finetunedauto) reported
@TELUS service is horrible I hope they some action call drops and failed calls
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Nomi
(@nomm_iee) reported
@TELUS We have to sue them. Service down for an hour now
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Elegant Sledgehammer BLM ACAB
(@ElegantInAB) reported
@kim_siever Can't break whatever was never intended to work properly in the first place. This was never, ever intended to be anything other than another step on the road to handing it all over to Telus.
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AA
(@positronmchappy) reported
Don’t call anywhere on their launch day. Call Wednesdaor Thursday mornings to any business. That will still **** you, but… less hold music. And, a human that may have had some time to breathe &/or lie ok. There are better playlists than Rogers, Bell, & Telus, via Spotify, etc.
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Andrea See Photography
(@flyingpilz) reported
@acechhh @TELUS Same also still down
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ＧＲＩＮＤＣＯＲＥ ＧＵＹ
(@aidanposting) reported
@menidistrust LMAO SAME. I do Telus sales. I can give you the support hotlines but I'm pure commissions so I'm hanging up afterwards fella stay mad
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Niki
(@Yu79607465) reported
@therealbigzee2 @TELUSsupport @TELUS Down in BC
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Angeℓa Best
(@ange_peters) reported
@n8best @journeydan @TELUS Yeah. I had “no service” for a good 15 mins before it would connect to Telus. Rebooted my phone several times, too
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Cookie Monster's Ex
(@UrGirlSaigon) reported
@TELUSsupport I hope so soon because I’m a disabled person that had my service out since around 3PM in midst of a medical emergency. The least Telus can do is provide an update to your customers in a timely manner so we can find alternate means in the interim. This was handled poorly tbh