Telus service status: outage reports and connection issues
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Full Outage Map
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
- Internet (50%)
- Phone (23%)
- Wi-fi (12%)
- TV (6%)
- Total Blackout (5%)
- E-mail (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Campbell River, Edmonton, Vancouver, Richmond, Calgary, Surrey, Brantford, Leduc, Erin, Maple Ridge, Uxbridge, Dawson Creek, Montréal, Sechelt, and Grande Prairie.
| City | Problem Type | Report Time |
|---|---|---|
 Campbell River
|
Internet | 11 hours ago |
|
Edmonton
|
Internet | 11 hours ago |
|
Vancouver
|
Internet | 14 hours ago |
|
Richmond
|
14 hours ago | |
|
Calgary
|
Internet | 17 hours ago |
|
Vancouver
|
Total Blackout | 20 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Ireney (@ireney33) reported@KirkLubimov We should also be concerned about having our personal information sitting with these call service agents in India. @TELUS They are pushy, I just hang up.
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Ichnos Maris (@ichnosmaris) reportedDealing with @premium is like dealing with Customer Service from @TELUS and @Bell - useless.
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umesh gandhi (@umesh_gandhi007) reported@Wiserfool2 @CDInewsletter I bought Telus several years ago for the dividend yield but I’m now down about 40% on the share price. I’m just waiting for the right price to dump it
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#BoliKurac Whatever66 (@Whatever66102) reported@sarkonakj Problem is competition.... Allow the American teleco to come up and all of it would be cleaned up. Right now, Telus, Bell and Rogers do not have to compete. No options for consumers. So they screw the consumers. Not one customer wants to talk to CS in India. Make them compete
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LallyA (@LallyAd) reported@TELUSsupport I have so much regrets going to Telus mobility and Telus home service nothing ever works and my complaints never get solved just get put into circle
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heiba9866 (@heiba986627073) reported@trevor388569409 @Andrew_Sully @WestJet They can't even price a plane ticket ask them questions about pricing and they won't know what to say, Telus has trainers and quality agents who have never touched a plane 😢, while Canada has staff with several years of exp who do not rely on scripts
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heiba9866 (@heiba986627073) reported@SerenaCMah @WestJet They can't even price q plane ticket ask them questions about pricing and they won't know what to say, Telus has trainers and quality agents who have never touched a plane 😢, while Canada has staff with several years of exp who do not rely on scripts
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R𓃟byn (@Hunny_diva) reported@TELUS What’s the point in this? You DM me and I reply immediately. And no response for hours. Such pathetic support.
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GD (@DonatoG44) reported@TELUS your customer service sucks. I have been on hold for over 20 minutes waiting for an agent and your virtual system is just as bad
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Zeno1 (@JZDialektic75) reported@globeandmail Telus should just **** off in general
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Dubon007 (@gdubon007) reportedRogers and Bell have both told reporters they do not plan to adopt similar accent‑modifying AI for their customer‑service channels, drawing a distinction with Telus on how AI should be used in call‑centre operations
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Michael Collett 🇺🇦 🇳🇴 🇫🇷 🇮🇪 🇮🇹 (@michaelgcollett) reported@TELUSsupport Nothing but trouble with Telus. Internet going out constantly for days. Getting technical support from a real human is impossible. Its stupid AI does not listen.
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Scott Trustworthy Robinson - I am the hero Dr. Z (@ScottRRobinson) reported"Our gay doctor would surely have told Scott why he's 9998. He's gay and he gave us his word." - #Steam Canada, #Telus If your... even your own sole ******* church never met Satan expect no jealousy from me
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ABexit (@chris_1982alta) reported@Bellrules @david_parker Central Alberta, every year I get one for olds, sundre, carstairs, Crossfield, Didsbury and a few others. There’s also the white pages online. Last week I phoned Telus directory search for a phone number in Sask, the service texted me the name, number and address.
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Sarah (@shankarita) reported@deliaflower1 You probably got someone in Pakistan. I had to get help from the BBB once before a Canadian Tech from Telus called me and fixed the problem.
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Heather 😸💕🇨🇦🇺🇦 (@AlbertaWildcat) reported@TELUS outsourced all your call offices? Get an operator that can't pronouce my name. You outsourced to a differnt country whose first language is not English? You are losing a customer.
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heiba9866 (@heiba986627073) reported@GeorgeHampton25 @WestJet WJ wanted cheap customer service they got it. The agents in Telus El Salvador have a mediocre English level, they can't even understand a spelling, they work with "scripts" unnatural customer service, then they grow after 1 month of training without any exp in airlines at all
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Sea Dog (@Van_Isle_SeaDog) reported@FringedCanuck @martianwyrdlord 100% agreed!! I actually had to sic the FEC on them for charging me for **** I never had! It took months and you could never talk with anybody that would/could do anything to stop it! **** Telus!
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Raquel 🇨🇦 (@RaquelRktgirl1) reported@globeandmail Does it improve their service? Cause it's pretty lousy. @TELUS Filipino call centre is the worst. @amazon Filipino call centre is the best customer service.
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HAHAHA (@Diabolic600) reported@TELUSsupport That sounds great but lately my TV has been freezing a lot & today has been a complete nightmare. I'm just dreading the whole slog into Telus' special version of 'customer service' tomorrow. Wish me luck. It will likely consume my whole day & leave me in a terrible mood.
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Uniquepic (@BarbaraWor7624) reported@KirkLubimov I will never have anything to do with Telus. Why do they want to dupe their customers?
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Nickspirit (@Nickspirit4) reported@anthony604 @TELUS @WhitecapsFC Or why don’t Canadians stop taxing the **** out of entrepreneurship and then maybe we wouldn’t be begging for a buyer and we wouldn’t have a 60 cent dollar. Think about it.
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heiba9866 (@heiba986627073) reported@KaileaandTim @WestJet They can't even price a plane ticket ask them questions about pricing and they won't know what to say, Telus has trainers and quality agents who have never touched a plane 😢, while Canada has staff with several years of exp who do not rely on scripts
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Raven (@Sharisraven) reported@telus scam artists! 20 year customer you want to charge me for this virus! Telus virus scam #telusvirusscam please share!!
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Diamond Hands (@4DiamondHands) reported@TELUS can you please put out updates for those affected in northern bc by the internet outage?
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Jose Putanero 🇨🇦 (@JPutanero) reported@JakeLandauTO I got a call from a customer service agent (not Telus) today. His accent was so thick that I had a lot of difficulty understanding what specifically it was that he wanted to talk about. An AI that could make him more intelligible would be good for me, him and his employer.
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David Robinson (@CalgaryDave) reportedI'd hate for someone to have my name and number when I don't want them to have that info... Kinda the same way Rogers, Telus, and every damned company instantly sells your personal info to every fool on the face of the planet getting you bogged down by spam calls. If only I were in government... and could pressure regulations to prevent this kind of thing and protect the people I governed... Awkward.
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Jmac (@Jmacvbvbv) reported@VanIsleInvestor @BNNBloomberg @MobileSyrup Telus support the other day…… buddy chewing his food right in my ear! Unbelievable
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nvrumind (@GiGized) reported@Tablesalt13 Telus has customer service agents?? Wut?
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dave316 (@dave316) reported@nogoodboyo_yvr @TELUS BC Place is a public asset & could split concession revenue in order to help the Caps. Otherwise they'll be empty for all those dates. Current ownership bought the team for 35 million & will sell it for 500 million. No wonder Kerfoot doesn't show his face