Telus Outage Report
Why is my Telus service not working?
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
February 22: Problems at Telus
Telus is having issues since 03:40 PM EST. Are you also affected? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
-
Internet (45%)
-
Phone (29%)
-
Wi-fi (10%)
-
TV (6%)
-
E-mail (5%)
-
Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Ucluelet, Victoria, Montréal, Leduc, Edmonton, Vancouver, Medicine Hat, Courtenay, Hornby Island, Richmond, Stony Plain, Merritt, Roberval, Surrey and Coquitlam.
| City | Problem Type | Report Time |
|---|---|---|
 Ucluelet |
Phone | |
| Victoria |
Phone | |
| Montréal |
Internet | |
| Leduc |
Internet | |
| Edmonton |
Internet | |
| Vancouver |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
-
Master of screm
(@RomeoTheMac1) reported
@Uncle_B_T @TELUS Dumbdad say we pay $65 for 600Mps down, 30 up, no data cap no thing call contract.
-
Mel Jane
(@melhuebie) reported
@aggieloveseggs There are things I think are valid criticism (which is mostly about communications instead of supply chain) but like that Telus center was very organized chaos. This is a huge project and I think a lot of people will never see a health project on this scale again.
-
Raymond Ocampo
(@oneframeoff) reported
@Shawhelp Here's Telus' ad: "Another Shaw outage? That’s bananas. Tired of spotty internet? Does your TV or phone cut out at the worst possible times? Switch to TELUS and enjoy reliable internet – with upload speeds more than 9X faster than Shaw" @TELUS @ShawInfo #perfectresponse
-
Nathan Graf
(@NRG47708) reported
So I guess the CRTC is a bunch of spineless cowards that'll bend over backwards to appease the Big three at the cost of the consumer and small tech providers. Currently run by a "former" telus VIP Ian Scott. Must be been offered a lot to **** over Canadians and small businesses.
-
Spencer Bennett
(@spencerbennett1) reported
@yegventures @TELUSsupport @TELUS Wow, that’s quite the support call. I hope things work out for you.
-
Corey McE
(@CoreyMce) reported
@KevinCTV Don't worry he will help telus provide that smh...
-
Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰
(@yegventures) reported
After saying that dumping the phone number was not a resolution, @TELUSsupport is now looking into converting me back from fibre to copper in order to get my phone working again. @telus #telus
-
ClimateChangeSolutions
(@ClimateChangeS7) reported
1/. The @CRTC is a disgusting organization who just threw the average Canadian under the bus in order to cater to the Big Telcos BCE, @Rogers, and @TELUS and reducing competition. We'll all keep having to pay more. How about you do your job and help the average person. #CRTC
-
katie baradoy
(@katieekatess) reported
Hey @TELUS you’re the worst!!!!! We’ve been with you for 6 years (&honestly had pretty crappy service during that time). Now we’re moving out of province we are being hit with a HUGE cancellation fee. We were told there was the possibility you could waive it. But you won’t!!!
-
EAP
(@InTheYYC) reported
@TELUS @TELUSsupport this company is ****, 3 times my services have been out in a matter of 3 weeks. These Twitter channels don't work...and just renewed on a new contact, **** sake
-
Nathan Graf
(@NRG47708) reported
This scares me more knowing they still have to rule on shaw+freedom mobile buyout by Rogers. All I can says is **** Bell, Telus and Rogers and this sudo monopoly they have on Canadian telecoms that's allowed by this sham government and the spineless cowardly shills at the CRTC.
-
Trish
(@PriestTrish) reported
Anyone else dropping calls like crazy lately?? @TELUS, maybe @Mintmobile can help us out here in Canada @VancityReynolds
-
CBT: crash bandicoot therapy
(@auzziejlee) reported
so thank you telus for basically creating the inconvenience that affected the internet service you provided for both households for that length of time and this new one you caused which is made even worse during pandemic time thank you for absolutely rawdogging us
-
Caracticus Thirdaisi
(@Caracticus) reported
@TekSavvyBuzz Maybe it's time to break up the infrastructure from the service providers: make rogers, telus, bell, shaw/ cogeco, videotron, sasktel, etc. and the rest spin off their infrastructure as separate companies and force everyone to bid for access.
-
NicBe
(@NeBeattie) reported
@TELUSsupport New EPP acct, says I set up My Telus (done), then port my #. Getting msg that says cannot do this as acct is within return period. Would like to have this done asap, as I will have 2 pay 2 companies June 1st if unable to port, then cancel w old provider Have emailed
-
֎ Inter Tuiderer ֎ 🇨🇦🇦🇲 #ArtsakhStrong
(@OfficialIFTV) reported
Former @TELUS VP is the chairman of the @CRTCeng lmao…and Canadians wonder why cellphone prices are so high and no ones doing **** all about it.
-
cookingwithshaina 👩🏽🍳
(@cookingwshaina) reported
Why is it that once I hook my Telus wifi booster back up, the wifi is all wonky and slow again and **** doesn’t load - but for months without a BOOSTER it worked great! I need this booster - fix this issue! @TELUSsupport
-
KatPeeple
(@katpeeple) reported
I will now be one of those and complain about @TELUS - automated system doesn't work, and when you get to speak to a person they make a mistake and want to take 3-5 days to process money back to my credit card. I now understand why people just use the internet. #fail
-
Newman Scott Hunter
(@nshunter) reported
@kaplanmyrth @doctorow Was a super long time @TekSavvyBuzz customer, only recently switched to Telus VERY reluctantly when we moved to an area with Fibre and Tek didn’t have access. Even the corps being forced to lease copper provide crap last mile service to tek customers and its shameful.
-
Trish Spink
(@trishspink1) reported
@virginmobilecan switched to Virgin from Telus and really struggling with Virgin technical support. After 5 phone calls and 2 none returned calls (when technicians were at a loss) problem still not resolved and still no plan to resolve. Please help
-
Mistted25
(@mistted25) reported
@TELUS There was a clause within Ian Scott's farewell package that forces him to kneel down and blow you, Bell & Rogers once he'd be head of the CRTC, am I right? Or are you still outright bribing him? I don't think you'd be that cocky with Charbonneau & all... #Bell #ROGERS
-
CBT: crash bandicoot therapy
(@auzziejlee) reported
so thank you telus for basically creating the inconvenience that affected the internet service you provided for both households for that length of time and this new one that came as a direct result, made even worse during pandemic time thank you for absolutely rawdogging us
-
katie baradoy
(@katieekatess) reported
So all that being said stay far away from @TELUS. We have no equipment, anything and we are still expected to pay this huge fee. What are we paying for??? And why! Especially if you CAN cancel it, but refuse to. Will not ever be using your service again
-
Dopamine Triggers (Poutine / Tacos)
(@DopamineTrigger) reported
The CRTC has sold the interests of Canadians down the river. But rather than get mad at @Bell Canada, @Telus and @Rogers for reaming us, we're going with Starlink. If we're going to pay a high price for internet, it might as well be the best.
-
Guy
(@man_of_storm) reported
@TekSavvyBuzz Bell, Rogers and Telus have made very little efforts to provide a broadband solution to the rural communities. They do not deserve this break until such a time that they have a proper service in the rural communities.
-
McDerpy
(@_mcderpy) reported
@IRPlawyer *beep* *beep* TELUS: in order to service you better, TELUS is raising your mobility plan $5/mo starting June 1st.
-
Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰
(@yegventures) reported
@spencerbennett1 @TELUSsupport @TELUS Oh, I wasn't in the waiting queue (I was only in queue for like 2 minutes). It was the actual support call for that whole 2 hours. They finally let me go and are supposed to call me back this hour with a resolution.
-
Bob Lawblaw
(@sookemonitor) reported
@TELUSsupport Oh, thanks for answering. Maybe if you could just find a way to stop the scammers from using the Telus ID when they phone us. Whenever we see a phone message from Telus they never leave a message and we never answer.
-
Mark
(@markyeg) reported
@yegventures @TELUSsupport @TELUS I cancelled my service after terrible speeds and a very awful install experience. Which is a shame because I do like their corporate culture, having worked there, they treated their staff very well.
-
M4x1m0
(@M4x1m086) reported
Part 3. Like why blame something when it’s actually ur guys issue. I can google “high ping Telus” and I see a lot of people having this issue and no fix or help... it just saddens me, that your guys website offers no more ping no more lag and it’s just crap...