Telus Outage

Is Telus having an outage right now?

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

 No problems detected at Telus

Telus problems in the last 24 hours

Telus Outage Chart

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

  • Phone 71.25% Phone
  • Internet 16.41% Internet
  • TV 5.19% TV
  • E-mail 3.07% E-mail
  • Wi-fi 2.06% Wi-fi
  • Total Blackout 2.01% Total Blackout

Telus Outage Map

The most recent outage reports and issues originated from Rocky Mountain House, Edmonton, Taber, Courtenay, Wiarton, Calgary, New Westminster, Vancouver, St. Albert, Surrey, Sherwood Park, Oakville, Burnaby, Pitt Meadows and Nanaimo.

Rocky Mountain House Internet
Edmonton TV
Rocky Mountain House Internet
Rocky Mountain House Internet
Taber Internet
Courtenay TV

Telus Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Telus Issues Reports

Latest outage, problems and issue reports in social media:
  • notabotdavemac TrumpIsKillingYou. Vote Blue fuck the flu (@notabotdavemac) reported

    @itsreallyalexb @RacerxJax The link has a fake link that’s stealing information pretending to be TELUS. Wtf is this bullshit

  • __prettychan prnsschanel$ (@__prettychan) reported

    Got a free phone and plan from Telus it's not that bad 🤔

  • Athena1944 Cassandra (@Athena1944) reported

    @punditclass Get ready to cancel all your Bell and Telus packages....

  • McBitcherr Chanel (@McBitcherr) reported

    I made my modem work after days and constant internal reboots I don't know why TELUS internet and tv always have issues at least my Netflix is working after 3 days they should give me a discount

  • Midnightrider98 Mike (@Midnightrider98) reported

    @jodie_w2019 They were laid off then deemed an esssential service. They both string finer optic cable for TELUS. Now sure how that works. I haven’t missed a beat either. 10 hour days with lots on the horizon. I kind of work alone anyway. Thanks Jodie 🙂

  • MarcusLloyd1 Marcus Lloyd (@MarcusLloyd1) reported

    @TELUS fix you cell system in Airdrie.

  • FraserValleySH S H (@FraserValleySH) reported

    Extremely disappointed in @TELUSsupport @TELUS going without landline, internet and TV for 5 days while trying to work from home is unacceptable. Especially in a remote area with spotty cell signal. We regret switching from Shaw.

  • tamarataggart Tamara Taggart (@tamarataggart) reported

    I did it. I took a screenshot + used instagram layout super quick this morning in between making breakfast for the kids + getting them online for school. I didn’t really think twice about it. It was me, not the folks at Telus. I’m also in a bad mood, isolation is hard.

  • KrisLeBlanc9 Kristien Leblanc (@KrisLeBlanc9) reported

    @TELUS What a shit money scamming company

  • Octoberman11 Octoberman (@Octoberman11) reported

    @istoneca Ya I have been getting them from telus and I don't have service with telus.

  • mccormack_jaime Jaime McCormack (@mccormack_jaime) reported

    @TELUSsupport experiencing a koodo cell phone outage near Owen Sound, Ontario. Cannot make or receive phone calls, but can still text. Since koodo uses telus towers, was wondering if telus was having an issue in the area. Thanks

  • MeganJourney1 Megan Journey (@MeganJourney1) reported

    Tech support working from home, Arah has screaming children in background, Richard screaming children in background and scrapping plates. Telus get some professional employees.

  • vancity127 soobinator_XD (@vancity127) reported

    stupid ass brother can’t even wake up for the telus tech and now everything is a mess bc we don’t know what the **** to do!!!!!!!’ **** him the damn router is in his room FACKER

  • BibleDinahMo Dinah Simmons (@BibleDinahMo) reported

    @TELUSsupport I have been trying to reach someone from Telus since Mar 23 to get some help. No luck. Your service is terrible! (Actually, it's non-existent.)

  • c_fuite CFuite (@c_fuite) reported

    Everything must be better in China since I’m getting those annoying Chinese messages everyday now. No evolution there!!!! Please help stop this Canadian phone companies.#telus #rogers #bell #annoying

  • MeghanBetter Meghan Better (@MeghanBetter) reported

    @TELUSsupport I didn’t notice any issues bc in my wifi setting it showed the check mark saying connected. However, at the top of my phone beside TELUS it only displayed LTE. Then I got a msg saying 90% of my data is gone.

  • ehewlett Fr. Justin Hewlett (@ehewlett) reported

    @TELUSsupport And right now it's down to 0.19Mbps. Which means that there's no way that WiFi calling will work. Which makes contacting Telus for support via my cell-phone impossible, as I depend on WiFi calling out here where there's no cell service.

  • ehewlett Fr. Justin Hewlett (@ehewlett) reported

    @TELUSsupport My Telus 6 internet has been less than 0.5Mbps down all morning. This is way less than the 75% minimum! I depend on my Telus internet here. Any support would be greatly appreciated.

  • karren_n Karen (@karren_n) reported

    @TELUSsupport Hi. I'm trying to file my report for EI on the 1-800 number & am having problems. It's automated & everything goes okay until it tries to put me through to an operator. A recording comes on saying the call cannot be completed as dialed. It's a Telus recording

  • aviduser1 Gord (@aviduser1) reported

    @RogersHelps I followed up with Telus and apparently there is an issue accessing toll free numbers. I tried again and I was able to access your number. Needed to sort an account issue. On the cable/internet side, thanks for keeping me connected. Stay safe!

  • sarmken squarah (@sarmken) reported

    so h*rny im flirting with the telus support guy

  • RobOakman Rob (@RobOakman) reported

    @patterballs @Bell I’ve had a good experience with @TELUS . Easy to change up or down with plans online. Good deals. Good network. My fiancé has @Bell and they screw up her bill and are impossible to deal with. There are still errors they promised to fix months ago. Talking her into switching.

  • highcountry5756 offgridinthenorth (@highcountry5756) reported

    @BillTufts God damn rogers and telus.

  • Cordoth Strizzo Da Great🇳🇬 (@Cordoth) reported

    I think I'm going completely off cable untill sports come back. This shit that Shaw and Telus are doing ain't right. IPTV and Cyberflix/Kodi it is. **** em all

  • RoutsYay Paul A. Routhier (@RoutsYay) reported

    @LinguaVina @Shawhelp @TELUS You may have a failing piece of hardware or something is wrong with your line. Definitely worth a technician call. Sorry couldn't be of more help.

  • TechChronicals Karli (@TechChronicals) reported

    Bae got me a new phone for my bday (I cracked ******** outta my iPhone 8 screen) but I found out today instead of on my bday cause Telus sent me a text to rate my store experience 😂 he ordered it online and just picked it up today but couldn’t hold out to give it to me Sunday.

  • TheStratstar Stratstar (@TheStratstar) reported

    And @telus. One of you is shit.

  • JohnLeungYYC John Leung (@JohnLeungYYC) reported

    Apologies for anyone watching my live stream tonight...seriously not sure what happened but major tech issues with @TELUS internet tonight meant the show cut out multiple times. I will redo the Sushi cookalong again soon. Sorry folks.

  • _TrillxKid Trill 火 (@_TrillxKid) reported

    @keepinupwcandy Tbhh the only ppl that have unlimited would be the low end companys (freedom an chatr) and the high end (Rogers Bell Telus) 😅 if i was at work id definitely bless u butt idk when this shit gone blow over

  • yxyukon Daniel Sokolov (@yxyukon) reported

    @collingsruth @wishartae Have a look at Koodo. It's the cheaper version of Telus. Out West, Bell is just renting Telus' network anyway - out East it is the other way round. I could get you a referral bonus. I'm not saying it's better than Sasktel, because I don't know what they offer.

  • ByrneWolf Brendan Byrne, MD (@ByrneWolf) reported

    Charles - nicely done!! Gratifying to see your support for TELUS MD’s on the COVID front line - many docs are seeing their patients drawn to virtual care services that do not provide continuity of care and are frankly NOT helping.

  • Andy25294359 Andy (@Andy25294359) reported

    @VVarrenO @photonspectra1 @globeandmail I’m sure the communist Trudeau will approve Huawie , use to be a Telus customer never again

  • ENiedermayer Erin Niedermayer (@ENiedermayer) reported

    @patterballs @Bell We switched from @TELUS to @virginmobilecan in August and have never looked back. Great service and cut our bill by 50%.

  • jhengstler Julia Hengstler (@jhengstler) reported

    Dear @TELUS @TELUSsupport , moving your mobile customers to electronic billing to ensure you get paid during the #pandemic is not really to be billed ( pun intended) as “a big help” for customers during a period of health & economic crisis.

  • LeviKoenig Levi Koenig (@LeviKoenig) reported

    @globeandmail @globebusiness Up to 90% of incoming calls from the Bell network into our business numbers were failing. No issues with TELUS. One of the worlds leading VOIP companies @twilio has confirmed that Bell’s network has been failing for weeks.

  • GothamBatSignal SuperNova in progress! Alberta Separation a MUST! (@GothamBatSignal) reported

    Not saving a damn thing in your cloud so you can share it with the damn "commies" (Telus and their #Huawei 5G partners)

  • Manicchirp Manic Chirp (@Manicchirp) reported

    Telus internet is glichin' Fix'em ******* cuz we are already bat shit crazy #telus

  • ShariONeill12 Shari O'Neill (@ShariONeill12) reported

    @TELUS @TELUSsupport Please advise how to get a sim card for a new phone that we had to order online through the Apple store. We cannot get through to anyone at a store and no info online. Please help.

  • jjcanoes2 John Jackson (@jjcanoes2) reported

    @koodo @DannyNovaScotia My work phone is Telus my personal is Bell. Bell has by far more coverage than my Telus phone gets. Side by side comparison from a long haul truck driver. If you never leave an urban area or don't travel go with whatever is cheapest

  • DannyNovaScotia Danny (@DannyNovaScotia) reported

    @patterballs @bear_haner @Bell Man, the day Bell gets my money is the day I probably die. Go with Telus or Koodo, they use Bell's towers so you get the same coverage but actual good customer service. Koodo is subsidiary of Telus.

  • 1loriking Lori King (@1loriking) reported

    Its only as difficult as one makes it. Social services should match families with laptops from local donors, refurbished or otherwise, telus and shaw have cheap internet plans ( telus 10/month) social services can help plus parents get 300/child boost

  • i_suvat IStanDebeshSuvat (@i_suvat) reported

    Amazing how much could be accomplished in North America if US and Canada immediately ceased all funding for the Saudi regime. UBI, masks & ventilators etc., #M4A all of that and more could easily be payed for. So, **** TELUS and **** @jkenney @shandro for their BS deal with 'em.

  • JaymonLefebvre Jaymon Lefebvre 🇨🇦 (@JaymonLefebvre) reported

    .@hollysaulou @shawinfo @shawhelp @TELUS Telus is allowing School Authorities to identify families needing these programs to immediately onboard them. Could really use some help here from Shaw.

  • JaymonLefebvre Jaymon Lefebvre 🇨🇦 (@JaymonLefebvre) reported

    @cybera .@hollysaulou @ShawInfo @Shawhelp @TELUS Telus is allowing School Authorities to identify families needing these programs to immediately onboard them. Could really use some help here from Shaw.

  • 604zoure Patrick McCafferty (@604zoure) reported

    So @Telus will not tell you what's on your final bill after you cancel, and says the only way you can get it is by them mailing it to you. Then they charge you a fee for mailing it to you.

  • EveryAlbertan Tarita (@EveryAlbertan) reported

    @catherinearkell @GiokasG @CBCFletch @acoyne @jkenney @shandro UCP are only the only govt globally to cut funding to its docs in this pandemic. I have zero issue looking at cost saving measures, but the timing & HOW this was done are wrong. UCP is jeopardizing ALL of our health. Telus Babylon is not an OK replacement for our own docs.

  • JasonWeatherald Jason Weatherald (@JasonWeatherald) reported

    @mchatenay These guys are as$holes but they’re not stupid. Their plan IS to gut primary care and privatize everything. Babylon is the telltale sign. They want GPs to leave so they can ramp up Telus Babylon revenue, and Telus donates more to their next campaign. It’s so glaringly obvious.

  • FunintheS FunintheSun (@FunintheS) reported

    @hardyrenos @SPhilip18 **** Telus they made their decision they can eat it if they have too!

  • hardyrenos Anti-Lieberal (@hardyrenos) reported from Hamilton, Ontario

    @shov3lh3ad82 Sadly, it is true. What's really screwed up is Chinese workers have been seen installing the hardware. Telus says the Hauwei 5G equipment is not yet being used on the security sensitive "core" network. It's one thing if any ally (NSA)can spy on you, another if it's the CCP.

  • DavidPasko_OCT David Pasko_OCT (@DavidPasko_OCT) reported

    @JB_Goldstein @Bell @TELUS CTV is owned by Bell. Monitor them like a hawk. Watch for apologist messaging over their network. CCP is a ruthless adversary we need to be on our guard.

  • okJigu Jigu (ᴘᴇᴅʀᴏ ɢɪɢʟɪᴏ) (@okJigu) reported

    @ataner @DecaireRobert A friend of mine mentioned Telus Babylon, but I've never tried it.

  • samt48 Sam M-T (@samt48) reported

    @TELUS @TELUSsupport I've been SIM scammed! Just got a text and email saying my number has been transferred to another carrier and my account has been cancelled. Can't reach live agents on the phone - please help!!

  • pr0skuneo c (@pr0skuneo) reported

    telus automated voice message: "your estimated wait time is 1 hour" I never hung up the phone so fast

  • blairromas Blair Romas (@blairromas) reported

    @LllewellynNewt @TELUS That sucks man....hope it works out in the long run.

  • bb__bailey GnarlyWhal (@bb__bailey) reported

    Telus: we're here for you Also telus: hangs up every time I try to call @TELUSsupport I need to cancel my plan and I can't even get through to do so.

  • sunilsikka Sunil Sikka (@sunilsikka) reported

    Att Wireless Dealers, Wireless Authorized Retailers: During COVID 19 shutdown, dealers have evolved & found creative ways to support customers. We're working with dealers to launch e-commerce portal. We here to support you. #att #rogers #telus #verizonwireless #bell #tmobile

  • sheilawalker73 Sheila Walker 🤷🏻‍♀️⛳️🍸 (@sheilawalker73) reported

    @RRidley11 I’m really beginning to question the management at Telus... seems they have very little problem dealing with dictators and Thugs. Babylon Health is mostly owned by Saudi Arabia, that constantly undermines AB. We have been warned about Huwei how many times.

  • dandoozled dan 🚴‍♂️🇨🇦 (@dandoozled) reported

    @DreamHostCare @downpressor I had this same issue a few days ago, I couldn’t connect to anything at all being hosted by DH other than the status site and /. Rebooting my stupid @TELUS router solved the problem.

  • Loefat Leo Fernandes (@Loefat) reported


  • SetarehBani Setareh Banihosseini (@SetarehBani) reported

    @TELUSsupport I would like to order Telus smart hub online. Would like to make sure that it is offered to my address, and need support to carry on with the ordering.