Telus Outage Report
Why is my Telus service not working?
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (24%)
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TV (9%)
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Wi-fi (9%)
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Total Blackout (4%)
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E-mail (3%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Edmonton, Sherwood Park, Delta, Red Deer, Vancouver, Kamloops, Langley, Calgary, Welland, North Vancouver, Drayton Valley, Nanaimo, Fort Saskatchewan, Lamont and Airdrie.
| City | Problem Type | Report Time |
|---|---|---|
 Spruce Grove |
Internet | |
| Calgary |
Internet | |
| Edmonton |
Internet | |
| Sherwood Park |
Internet | |
| Delta |
TV | |
| Red Deer |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Chester Dupont
(@ChesterDupont) reported
@lesleychestrman @BellMobility Not to brag but never waited with Telus.....
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Sewepagaham
(@indigenousmusic) reported
@TELUS You suck! Phoned in, selected callback service. 30 mins later received callback who then transferred me to another dept. Waited another 60 mins!New person was new and talked as she learned/read how to help me. Transferred me to a 3rd person. 1hr 30mins later call done. 🤬
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Daniel
(@canon12a) reported
@TELUSsupport on phone over 1hr with 1-866-558-2273 Telus support. still got nothing from them .Conference calling only works partially. when on call with person1, person2 calls me, i merge person2, now person1 can't be heard by person2 and I, but person1 can hear person2 and I
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riley °__°
(@cacakrispies) reported
i used to despise my life so much when i was 10 i was embarrassed of the CABLE provider we had .... like damn she got telus... why can’t i be like her 😩
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Toni Tanty
(@bruizer31) reported
@Shawhelp I switched for a day....worst data coverage. Dead spots everywhere in Vancouver. Went back to Telus who had the best coverage and cell service. I o ly switched because the Shaw rep lied to me and said Shaw is a completely different network than Wind....which it isn't
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Mike Lindsay
(@mlindsay65) reported
from
Calgary, Alberta
The @telus Optic TV app is horrible! Can’t stream on their “5G” for more than 30 seconds without it freezing. Brutal.
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Dougie Bear
(@DougiePabst) reported
@UltrackI @TELUS $MJLB Your stock trades like a bag of ****!
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bean
(@wayholmes) reported
@koodo Just a heads up to anyone considering switching to koodo from Telus. Be prepared to be charged three times for the same service period. You lr process is garbage.
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Polski Kanadol 🇨🇦 🇵🇱
(@Kromski1) reported
@SpiggyMoon @YouarewhatyouK I always feel bad for the telus people who call and you can tell they reading it off a script, i sometimes let them finish, depending on how bad they struggling
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Mathew Harley
(@mathewharley) reported
since when has telus got into healthcare? they can't even provide decent cable/internet service
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Mike in the Valley
(@mikeinthevalley) reported
Go to the MyTelus app thinking maybe something has changed - card expired, etc. Nope all good. Why can't @TELUS actually KNOW their customers and target notifications, etc. I constantly get offers to add home service to my mobile acct, I already have home service WITH @TELUS
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Jamie Billingham
(@jamiebillingham) reported
from
Surrey, British Columbia
So @PurolatorHelp Says that it’s not up to them to find the phone even though the delivery confirmation came to me they say it’s up to @TELUSsupport to solve the problem and of course Telus says it’s up to Purolator to try and locate the phone that was delivered to wrong address.
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Rob McKay
(@rock_lesnar) reported
@TELUSsupport We have already spoken to a phone agent and they cant figure out the problem. This is 1 of many issues. I will be calling in to cancel my service. Our family is going to miss the countdown for new years eve and cant watch tv or go online. This is complete bs. @telus
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Orlando
(@orlyjoffre) reported
@TELUS internet’s service as absolute garbage. @TELUSsupport
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David Church
(@oldschool316) reported
Had a @telus hub, that was no better but at least they tried over and over again to fix it. Come on @starlink house of 6 and home schooling to start soon, won’t be possible with these services
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GG
(@westcoast604) reported
@ChrisvL11 @WhistlerBlckcmb @TELUS The weird thing is their app never shows more than 40 mins yet the line was 1 hour 30 mins.
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Mike in the Valley
(@mikeinthevalley) reported
It always amazes me just how inept some companies can be with their direct marketing. I have home and mobile service with @TELUS and have for years. Both are setup with autopayments but today I get a notification saying to log in to manage payments.
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TradeTheTrader
(@TradeTraders) reported
At what point do you hang up when you're on hold? Currently sitting at 40 mins waiting for @TELUS... Lousy way to treat your customers @TELUSsupport.
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brk
(@brk4520) reported
I cannot work from home, and this is costing me everyday. I want to cancel my service at this point and go with TELUS. This situation has been handled so poorly.
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Nolan Logue
(@nlogue85) reported
does anyone I know have info on business phones and Internet. @telus has let us down for the last time. We run a 24 hours business and our service is too unreliable. @shaw ? anyone?
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Manuela 🇨🇦
(@Acta_non_verba) reported
What I'd like to know is how @ShawInfo and @TELUS think it's ok to charge retired people almost $200 a month for their internet and cable. Something needs to be done to help retirees!
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TheRiftWalker
(@TheRiftWalker) reported
So @koodo @TELUS - Nice to know that the stupid chat-bot that takes 5 times to book a callout... Is backed by people who don't answer those callouts. This is frustrating as hell. I didn't get the phone I ordered... FOR the second time. Now I'm being ignored.
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HarvestingOTC
(@HarvestingO) reported
@DougiePabst @UltrackI @TELUS You probably entered today and weren’t able to sell over .15 in an hour hence your comment. You know what comments like a bag of ****? Tards like you.
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Dave B
(@finestofDukes) reported
Thank your lucky stars if you are not with @ShawInfo... all tech down all day, still down and the last "live" update posted was at 7.27am. Thankfully, our phone and internet are with @TELUS so... thinking of a switch for live sports television. #shawoutage
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bork
(@DigitalBork) reported
@RogersHelps I’ve called in 15+ times this month. It’s always my iPhone or the 5g network or it’s the 4g or it’s my phone case. Never the Rogers network. I’m burning money for nothing. Can’t wait to go back to Telus.
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Marcie Callewaert
(@marcie_c_john) reported
@OSiggie There's cell service and we are using Telus Hub wifi which works off the cell tower. Satellite internet is also an option but needs a dish set up and is more expensive. The hub option is fairly new and is such a good deal!
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Cara Azevedo
(@CaraAzevedo) reported
For many years I request paper bills @TELUS @TELUSsupport I need them for my tax accounting. Again they stopped sending me bills. My time, dime and effort I am expected to do the job of the service provider. I send emails, they respond to email saying I need to contact them. Wtf?
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Murray Chamney
(@dmcmonomills) reported
@TheTeslaLife @DMC_Ryan On my trips to the US, the LTE drops for about 30 seconds, when it changes service providers. It was ATT/Rogers, but I think the Canadian system is now Telus. I've gone across the border 3-4 times, and never had anything more that a few second hiccup.
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fatiwhore boo hoo
(@guava__juice) reported
TELUS U R CRAP
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Dr Samuel McLean
(@Canadian_Errant) reported
Looks like somebody managed to get into the Telus system, compromised all her info, and tried to shut down her line and transfer it to somebody else. I'm completely unimpressed by Telus's response so far- they're not sure if she'll lose her number or not.