Telus service status: outage reports and connection issues
Why is my Telus service not working?
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Full Outage Map
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
May 3: Problems at Telus
Telus is having issues since 11:20 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
- Internet (50%)
- Phone (23%)
- Wi-fi (12%)
- TV (6%)
- Total Blackout (4%)
- E-mail (3%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Edmonton, Calgary, Vancouver, Osoyoos, Port Hardy, North Vancouver, Lethbridge, Saint-Apollinaire, Burnaby, Lacombe, Langley, Montréal, Gibsons, Oshawa, and Toronto.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton
|
Internet | 27 minutes ago |
|
Calgary
|
Wi-fi | 6 hours ago |
|
Vancouver
|
Total Blackout | 6 hours ago |
|
Vancouver
|
Internet | 10 hours ago |
|
Edmonton
|
Phone | 13 hours ago |
|
Vancouver
|
Internet | 1 day ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
-
heiba9866 (@heiba986627073) reported@SerenaCMah @WestJet Westjet wanted cheap labor they got it. The agents in Telus El Salvador have a mediocre English level, they can't even understand a spelling, they work with "scripts" unnatural customer service, then they grow after 1 month of training without any experience in airlines at all
-
John Bifolchi ⓣ (@MrJohnBifolchi) reported@globeandmail Honestly Telus sales rep gave me so much incorrect information. They use people outside of Canada and English is a problem.
-
Cornerstone Marketing Inc. (@CS_MarketingInc) reported@gallomimia @cdntradegrljenn Owned by Telus - so same network
-
HoodMomma (@MommaHood2) reported@flowzki I can handle my own and I have a big dog the only problem I had was with Telus; they sent 2 different predators to my home to fix the internet. Warning to the ladies do NOT let any Telus rep into your home when you are alone.
-
Heather 😸💕🇨🇦🇺🇦 (@AlbertaWildcat) reported@TELUS outsourced all your call offices? Get an operator that can't pronouce my name. You outsourced to a differnt country whose first language is not English? You are losing a customer.
-
peaceful (@Peacefu17647442) reported@ProvoGal01 @TELUS @TELUSsupport Could you also ask them why they give you scammers numbers for service on products
-
Roo (@RedRoo81) reported@MeghanEMurphy You're right. If parents cancelled their internet providers, many kids would have amazing turnarounds. I wonder why so many parents promise to make sacrifices but that never included cancelling Telus.
-
skylow (@Skylowone) reported@ProvoGal01 @TELUS @TELUSsupport Most of them have a hard time with the English language. After 45 minutes on the phone with one of them he told me that he will fix the "thing" . I asked him to explain what the " thing" was. He couldn't. Telus is not a serious company.
-
Aly Defrawy (@defrawidis) reportedFrustrated about Telus customer service. After they acquired ADT they don’t know how to restore a portal password. 7 hours on the phone with 9 different agents over the last 30 days No one knows how to do it. @TELUS @TELUSsupport @TELUSBusiness
-
Jayem 🇨🇦 (@LXXIIpercent) reported@ProvoGal01 @TELUS @TELUSsupport I never answer calls from Telus. I know it'll be some foreigner so I won't understand a word they say. If I call them & get a foreigner I ask for a supervisor. Supervisors speak proper English. I think when you ask for a supervisor it gets transferred back to someone in Canada.
-
Harry Jassal (@h_jassal) reported@TELUS can someone please call me ASAP or msg me privately. Over 2.5 hours today back and fourth only for rep to hang up and not call back. Have mobility , home tv, internet, security everything. Will cancel everything and switch over as I'm up for renewal if need be
-
Hungry (@Hungryj0fb) reported@ProvoGal01 @TELUS @TELUSsupport Telus doesn’t give one ****.
-
Elli (@ElliMicki) reportedI had the most difficult time communicating with the @TELUS @TELUSsupport agent today. The guy cannot understand and articulate himself properly in plain English. I hate these companies offshoring their service team elsewhere and provide mediocre services to the customers.
-
Madhan (@aiswift_ai) reported@TELUSsupport Appreciate any updates, I have already sent the DM. 1. I have the equipment but no way to send it. But being charged. 2. Not got the refund promised yet. Cancelled the account due to trust issues, now struck with trust issues in refund. @TELUSsupport @TELUS #scams
-
West Van Girl (@WVanGirl) reported@vesperdigital TELUS health is terrible. Ask doctors who are having to individually correct patients records once they get sucked into Telus health.
-
Mojito Randy (@MojitoRandy) reported@TELUSsupport @TELUS I need help linking my account, but because I can’t link my account it won’t let me talk to rep. I would like to pay my bill. Please help.
-
BlueCrabGames (@BlueCrabGaming) reported@ProvoGal01 @TELUS @TELUSsupport I did a short stint with Telus/Koodo and left primarily because of the retarded scummy ibdians I had to work with. I watched them try to scam customers, I had one from another store try to steal product from my store twice. and the ki g of scum was my district manager who was just plain evil, never seen a fat guy get up so fast when a visibly mentally disabled lerson walked into the store, and he'd try to sell them to most ridiculous product for insane prices that would never sell, seeing them as easy targets, and when we didnt have what they wanted, he would go to amazon, find what they wanted and say he can special order it, and give double the price of the amazon listing. They would take discount codes meant for customers, apply them to the transaction, not tell the customer, get customer to pay full price, then pocket the extra. I could go on and on with the internal scams and fraud ive seen in phone companies, its wild.
-
Edward K. Watson (@Eddie1968K) reportedYeah, @TELUS just about every day I get calls from someone with a heavy Indian accent claiming to be Kirk, or George, or Frank bugging me to buy your products. All it does it make me HATE you and never buy from you.
-
Mischa (@mischa198) reported@ProvoGal01 @TELUS @TELUSsupport As soon as I answer and it’s an Indian accent saying they are from Telus I hang up…don’t know if legit or scam
-
Nogoodboyo (@nogoodboyo_yvr) reportedWhy won’t @TELUS step up to buy the club? They have the money and would be celebrated as community heroes for decades to come. International profile. Customer base explosion. They can write off losses in the down years. #VWFC #SaveTheCaps
-
rick douglas (@rickdou78681875) reported@Derekrants They're also in all three levels of law enforcement: Toronto Police, Ontario Provincial Police, and RCMP. They work in postal offices, Service Ontario, Service Canada, private security companies, communication companies (Rogers, Telus, Bell, etc).... They are everywhere.
-
Woods Deep (@WoodsDeepMusic) reported@ProvoGal01 @TELUS @TELUSsupport Just hang up. It will catch on
-
Everything AI | Crypto | FInanace | Current Events (@mx_lens) reportedFinance: TELUS pays 4.6 cents per share this year. That is a massive return for a 2.5% dividend yield. The yield is actually terrible compared to tech stocks. You need to be careful if you are looking for pure yield income right now. This stock is not for high income seeker...
-
Zzzzzzzzzzzzzz (@matthewzy) reported@MelissaLMRogers Yep elbows up!...but also Rogers treats it users as a source of revenue only, bad customer service, no innovation, just higher prices. As soon as I can get away from Bell & Telus (same IMO) -- think Starlink for internet and cell phone, I will.
-
Donnie Baseball (@SilkWilkes) reported@cdntradegrljenn I'm on a $50/mo unlimited plan with Rogers that includes no roaming charges. Absolutely NONE! Longtime Telus customer and they couldn't give me free roaming. Rogers is the devil but Telus got to $17/day for roaming.
-
x-JB 🇨🇦 (@JackieBee_16) reported@flyin_oryan @Sportsnet @TELUS My mom is 5 mins away and has fibre - no issues. I’m still on copper because my condo board refuses to put in fibre and all I have are issues
-
BlueCrabGames (@BlueCrabGaming) reported@ProvoGal01 @TELUS @TELUSsupport Its not even customer service thats outsoirced to india, 90% of their store employees are indian, and if you work for telus, and you call their internal support line, its also 100% indians.
-
Nickspirit (@Nickspirit4) reported@anthony604 @TELUS @WhitecapsFC Or why don’t Canadians stop taxing the **** out of entrepreneurship and then maybe we wouldn’t be begging for a buyer and we wouldn’t have a 60 cent dollar. Think about it.
-
Dar Kana (@dar_kana) reported@ProvoGal01 @TELUS @TELUSsupport The customer service & service itself at Telus was so bad I switched to starlink. Imagine being threatened with a 250$ bill, by a member at a foreign call centre if I'm not home to fix your terribel services. Most of the calls- unintelligible!
-
Brad Smith (@BradSmi58733925) reported@RobWardCGY @JeromyYYC @republic_yyc Telus did a lot of damage and upsetting people last time they were in the upgrade mode. With a sales guy right behind. We know.