Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (48%)
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Phone (27%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Calgary, Vancouver, Edmonton, Winnipeg, Langley, Milton, Toronto, Grande Prairie, Montréal, Wetaskiwin, Maple Ridge, Nanaimo, Laval, Surrey and Montmagny.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Internet | |
| Vancouver |
Internet | |
| Edmonton |
Internet | |
| Vancouver |
Internet | |
| Edmonton |
Internet | |
| Vancouver |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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reallyprofound
(@reallyprofound) reported
Gotta say, this is the third multi-hour outage of @novusnow in 12 months. Didn’t happen with Shaw. Fibre’s nice and all but not much use when this happens. Time to call TELUS.
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Raven Reyes
(@RavenRe34187235) reported
@TELUSsupport I have no service in Halifax Nova Scotia and no way to get a hold of Telus ... Because I can't call you. Because service us down.
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taii
(@taiifabb) reported
Is anyone else having problems with Telus!?. I literally have no bars or service .. it randomly just disappeared And won’t come back yet
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Bryan
(@bonstad) reported
Is anyone else having huge @TELUS problems in #surrey. Very inconsistent. #globalbc
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Rob Foster
(@rjfoster1511) reported
from
Vancouver, British Columbia
@TELUS @TELUSsupport WHERE ******** ARE YOU??? 8 HOURS WAITING FOR A SCHEDULED APPOINTMENT. BEYOND ******* RIDICULOUS NOW.
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KMcClelland
(@clelland_k) reported
@TruegritG Something sketchy happening with them right now. Yesterday my phone would not actually ring some numbers although a weird intermittent ring I’m hearing. Funny would ring Telus though. She did NOT want to tell me what the ‘connection reset’ she did was about. Said “Telus service”.
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Leslie Tamagi
(@ltamagi) reported
@TELUSsupport I am online transferring my mobile account to Telus and it won’t let me change my order before I purchase so the help chat pops up and offers to help. But they don’t tell you that if you use that help chat they will charge you $45activation fee - deceitful Telus
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alex
(@alexvargaaas) reported
Is there still service down with Telus in the Edmonton area? I’ve restarted my router multiple times & have had no internet all morning.
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🇨🇦☀️ ƬӨЯᄃΉIΛ ⛈🇮🇹
(@kingtorc) reported
I don’t get it. @TELUS On hold 30 minutes for support? Are you not making enough money with your bullshit contracts and astronomical data fees? HIRE MORE PEOPLE!!
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Bob Connelly
(@bob_connelly) reported
@DrJSilverman Jason, if you have wifi coverage in those black hole areas, Wifi calling might be the answer you are looking for. Both my Telus and Freedom numbers support Wifi calling.
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Andrew
(@Andrew99667702) reported
@erinermoran @TELUSsupport Way late to this, but we’re still having issues with Telus down here in Windsor Ontario
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TrueGritGrams
(@TruegritG) reported
Telus needs to secure my account or zero service for me ... fishy...
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Anna Maione
(@annamaione10) reported
@telus sells us internet 100 and the most we can have is 70. Hours of customer “disservice”runaround. Finally they tell us...oops our bad we should have checked that first #sorrynotsorry Total scam and loyalty department could care less @shaw you have new customers!
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Craig Shand
(@chinookag) reported
from
Mountain View County, Alberta
@LukeRadau @TELUS I've got a booster too. Weird part is when my hub fails my cell phone still has good functional internet service. Thought they both worked off same cell signal.
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CantLeaveItAlone
(@alone_cant) reported
@TruegritG They would never do that!! Don’t bite, it’s not Telus!!
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McMudder
(@McMudder71) reported
@kingtorc @TELUS Telus Support is way better on Twitter than phone!
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Clayton
(@clayballs22) reported
@Sportsnet why can’t I log in to watch the Oilers game on your app. I’m a Telus customer with a Sportsnet subscription.
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Sethamphetamine
(@sethvh) reported
Is #telus internet in #reddeer down for anyone else? All prepped for family movie night and nothing but spinning circles.
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Tinman
(@1HabRising) reported
I signed up for Sportsnet and beyond, $8/month for all the canadian teams games. I still get Blackouts? WTF Can anyone explain cause the peeps at Telus have no clue?
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Adam'son
(@zahadoom) reported
@Bruins6477 @Peter_Muscat @TELUSsupport Was reading about that earlier in the day too that telus was having issues.
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Tinman
(@1HabRising) reported
@craig_7T2 I agree Argued with them cause THEY told me I would get EVERY game. She said Telus has no control over that? Like .... WTF Then why am I paying Telus.
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vasanth
(@ask_me_97) reported
@TorontoPearson okie what about network service providers booth like rogers, telus, bell stores inside the airport??
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Shannon Castonguay
(@scastonguay74) reported
@TELUSsupport No telus network in Hamilton!
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ModoWriter
(@ModoWriter) reported
Hey @NHLNetwork and @TELUS, why can't we get NHL Network in Canada anymore? To me, it would be more than logical to offer it as part of the NHL Center Ice package. Why not?
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Tinman
(@1HabRising) reported
@ScottTh66153768 @EllersDad @craig_7T2 It is ****** If you're paying, the blackout should be lifted. That's on Telus to follow through and get answers. They say they have no control? Then who in ******** is in command cause this is totally wrong.
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Luke Radau
(@LukeRadau) reported
@chinookag @TELUS Ive put up a cell phone signal booster at my house in order to get somewhat improved speed from my smart hub. Still not perfect but better than nothing.
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Richard Allan Wilson
(@RichardAllanWi2) reported
@kingtorc @TELUS I think all service companies do this on purpose so people think twice about contacting them to complain.
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Mistr Tim
(@Mistrtim) reported
What's with the crappy service #telus? I think I need to change to #shaw
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Michael
(@Michael62092569) reported
@GarrickTheDJ @TELUS @TELUSsupport Keep getting errors not registered on network...and when it does register, dropped calls.
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Garrick The DJ
(@GarrickTheDJ) reported
@taiifabb Seems a lot of “TELUS” customers have experienced this issue. FYI, Just made a call and finally got through. How about you? @TELUS @TELUSsupport