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Telus service status: outage reports and connection issues

Why is my Telus service not working?

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Full Outage Map

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  • 50% Internet (50%)
  • 23% Phone (23%)
  • 12% Wi-fi (12%)
  • 6% TV (6%)
  • 5% Total Blackout (5%)
  • 4% E-mail (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Toronto, Grande Prairie, Vancouver, Montréal, Edmonton, Quathiaski Cove, Sherwood Park, Guelph, Burnaby, Cambridge, Kitchener, Langley, Ottawa, Kamloops, and Essex County.

CityProblem TypeReport Time
Toronto Phone 4 hours ago
Grande Prairie Internet 7 hours ago
Vancouver Phone 22 hours ago
Montréal TV 24 hours ago
Toronto Total Blackout 1 day ago
Vancouver Wi-fi 1 day ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • Moosetastrophe
    Brenden Smith (@Moosetastrophe) reported

    @TELUS The problem with that, is I don't live there. I can't do anything even if you "help". I have to set my own up, today, and if the same thing happens, you'll know.

  • hockeyethan4
    Ethan (@hockeyethan4) reported

    @ChicomVassalCan @VanIsleInvestor agreed but i would like for there to be more competition to drive prices down. telus rogers etc do **** while literally being a monopoly. total joke

  • JamesVancouver4
    James 🇺🇸🇨🇦 (@JamesVancouver4) reported

    @jodyvance @TELUS Is it mostly Telus Tv you have issues with ?

  • stopbelievingt1
    stopbelievingthegovernment (@stopbelievingt1) reported

    @MelissaLMRogers @JasminLaine_ @TELUSsupport That's outrageous. Telus convinced me to switch from rogers by making my plan $30/month. Customer service has been awful.

  • aevlive
    Ani V - 🇨🇦 (@aevlive) reported

    @BarbaraDoduk @jodyvance @TELUS When I cancelled my mom's service after she passed away, I packaged up the equipment and went to the post office. The girl looked at the parcel and insisted I take a photo of the package with the receipt as proof based on her experience of lost returns. Mine was fine.

  • bluesparky666
    FTP/ACAB 🍉 (@bluesparky666) reported

    I just switched my phone to Fizz from rogers and now pay 50% less. Just wanted to share. Im not going to answer your calls @Rogers, you can **** all the way off. Next up, @TELUS internet, your time is up *******.

  • BooMeester
    Boo Meester (@BooMeester) reported

    @NFB_Katja @jodyvance @TELUS I haven’t had problems with the actual technicians, just Telus itself!

  • derekcockroft
    Derek Cockroft (@derekcockroft) reported

    @RodAVanier So even worse. The CTRC (run by Roger’s and Telus) is now making the competitive environment in Canada worse. Who ******* wants this? It’s not good for consumer choice, it’s not good for trade relations, and it creates uncertainty for content providers in Canada. **** THE CTRC

  • bcwestmind
    🇨🇦 Ukraine 🇺🇦 needs more ammo 🇮🇱 (@bcwestmind) reported

    I had @Telus Optik TV basic, and internet, for under $100 a month. When my plan ended, I got a bill for a new plan at $330/mo. No lie?!?¿¡!! I phoned them up and got it down to ~$115/mo. When I said no TV just internet, the conversation changed it seems.

  • zenbenda
    Dave Zenbenda (@zenbenda) reported

    @DonnieandDhali @DonTaylor5 @DhaliwalSports If it's not on my already expensive telus tsn/sportsnet package I'm not paying for yet another service for CFL games. CFL needs to be careful with this...it's not like their the NHL here in Canada, or the NFL in the States.

  • Niinyan__
    ニーナ☆ (@Niinyan__) reported

    @dguo94 Don’t worry I’ve voiced my complaints to Telus support numerous times over the years I’ve been moved out

  • SheldonDuke3
    Sid Ho (@SheldonDuke3) reported

    @jodyvance @TELUS Note they use substandard **** that doesnt work properly....their techs are mostly amateurs.... i dropped them a while back.......

  • HoggHead2375
    HoggHead (@HoggHead2375) reported

    @TELUS No. Nobody know nothing. You want to see what I’m talking about You try having a few services. And then You call in for support as a regular customer. And see how well Telus is The whole brand is in shambles. Hard.

  • DennisMitch51
    Dennis Mitchell (@DennisMitch51) reported

    @jodyvance @TELUS Maybe poor router

  • MRD87694463
    MRD (@MRD87694463) reported

    @VanIsleInvestor Will the new ceo fix the culture at telus? Remove all the management that believe they can manage without a deep understand of what they manage? Maybe? please? Someone needs to actually captain this aimless ship. time will tell. Low expectations from me.

  • CherieBeneteau
    Unacceptable Cherie B (@CherieBeneteau) reported

    But yet the phone service providers Bell rogers telus etc are silent We are paying close attention to who's silent that shouldn't be

  • RobertMutis1
    Dr Bud Prizeman (@RobertMutis1) reported

    @jodyvance @TELUS It’s crappy equipment. The digital boxes are total junk. We’ve had to replace ours twice due to a variety of issues.

  • engalicorn
    Colin Regan 🚀 (@engalicorn) reported

    Huge Fail #Telus @TELUS @TELUSsupport International Easy Pass doesn't work in the United States. If my wife flew to Peru or Afghanistan she would be covered. She flys to Seattle and incurs $100 dollars in overages minutes after stepping off the plane.

  • HazemAlashsy8j
    Fares🇵🇸 (@HazemAlashsy8j) reported

    @rayp10213 @TELUS I apologize for the inconvenience, my friend, but my family needs your support. Please quote my pinned tweet, retweet it, and comment on it with a period if possible. Donate if you can. 🙏🙏

  • adamhenrycfp
    Adam Henry, CFP (@adamhenrycfp) reported

    Things are expensive right now. An easy way to save some money is switching your phone plan to Public Mobile. It runs on the Telus network, so service feels the exact same. My wife and I made the switch a couple months ago. Took 10 minutes. Saving literally $120/month.

  • DarnellS83747
    Darnell S (@DarnellS83747) reported

    @hussien_th62406 @TELUS The absolute worst !

  • zephryus47
    Carol (@zephryus47) reported

    @CTVdavidspence @Rogers Been there done that. Telus is just as bad

  • BearangerYT
    Bear Anger (@BearangerYT) reported

    @TELUS I love paying for a service that doesn't get provided. Internet is so slow I can't do anything, figure it out

  • TELUSsupport
    TELUS Support (@TELUSsupport) reported

    @MedHatCrew1 Our apologies for the disruption, are you still experiencing issues with your TELUS services?

  • Zecco9999
    TIPOE (@Zecco9999) reported

    @VanIsleInvestor Disagree, Telus service has deteriorated materially. People are actually going back to Shaw(ROGERS) in my neck of the woods.Their most impressive stat is they sponsor the WHITECAPS!

  • kammornanchor
    Bob Price (@kammornanchor) reported

    @jodyvance @TELUS Same issue here. I've complained about slow speed...a crew came (contractors)...I got a huge bill...even though they said there would be no charge...and still the problem persists. Searching for a new provider as well. @TELUSsupport

  • Terrilltf
    Terrill Tailfeathers (@Terrilltf) reported

    Finally got that bill covered thanks to a good friend. I just hope I’m not too late for the cutoff today at noon. Just on hold with telus. If i go down I’ll be back. I’ll figure something out.

  • jnbella
    Jan 🇨🇦🇺🇦💙🧡 (@jnbella) reported

    @Social_Moi @TELUS I have internet 75 and with promotion I pay 65 a month. My contract ends next year but I’ll shopping around before it ends. You literally have to threaten to cancel services to even get a decent discount or price. We are so limited to our options which sucks.

  • realone0doubt
    Deaks (@realone0doubt) reported

    @MelissaLMRogers @TELUSsupport Lmao $100 a month? I pay $50 a month and have more GB than i can deal with … with telus. I get ur point but maybe slim down ur plan a bit and stop thinking u need every option

  • BcMeggster
    Meggster 🇨🇦 (@BcMeggster) reported

    @VanCityVice You think our Hyro bills will be going down once Telus sucks the life out of it for an A.I. data center. They announced stupidity. We don't nee China's system at all.