Telus Outage Report
Why is my Telus service not working?
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (21%)
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Wi-fi (10%)
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TV (7%)
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E-mail (6%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Edmonton, Victoria, Montréal, Calgary, Montmagny, Toronto, Gananoque, Lethbridge, Vancouver, Cambridge, Whitecourt, Surrey, Kaleden, Duncan and Sherwood Park.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Internet | |
| Victoria |
TV | |
| Montréal |
Internet | |
| Calgary |
Internet | |
| Montmagny |
Internet | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Andy Roberts
(@scaryfish) reported
Our @TELUS internet was supposed to be hooked up today. They never showed, claimed they left a voicemail yesterday, and are now telling us there's a cabling issue and it could be 3 *MONTHS* before we're connected. Time to find another internet provider... @TELUSsupport
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Commissioner Miner
(@fanCRTCProfling) reported
@CircularLogic89 So, if I understand the Fizz service correctly, u finance through a broker & your contract for the device is w/ the broker and not w/ the service + you aren't locked in and have all the hooks to prevent competition, like Telus and others.
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The Cronk
(@cronksciswag) reported
@JasonPYYC @youseepeeYYC This is true. I think Crown corporations help to provide essential service. I sometimes imagine when AGT turned to Telus that we would have billions of extra tax dollars by providing people with phone, cable, and internet. Prices may be lower but could still subsidize programs.
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Fredward Bureau-Russell
(@BureauRussell) reported
@imDavidBarnes @CollinsEbubechi Here in Canada it must be different cause I worked at pc mobile and Telus mobile and other places and they all worked fine with iMessage and never told me to download anything else and freedom mobile has iMessage business chat like many many others do to
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Onion Coward
(@FabricThief) reported
Thinking about that time last week that Telus called me for the second time in a month to ask me if I was enjoying my service and when I said no, it cuts out constantly and it's too expensive, they said "okay I'll take a note of that" and then ended the call
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Eradicate_X
(@Eradicate_X) reported
@TELUSsupport Has Telus acknowledged that the Pik TV app has been broken on Apple TV since November? There is a growing number of frustrated people that can't watch anything because the picture keeps freezing and playing catch-up.
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Erin
(@estuebs) reported
It would take a lot for me to make a tweet like this, but... If you are considering going with @TELUS for literally any home service at all SAVE YOURSELF from the excruciating customer experience and DON’T 🥴
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Mark Jones
(@markjones65) reported
from
Innisfail, Alberta
@Shawhelp I sent a direct message but I am getting tired of talking about recorded shows getting deleted and saying we know there is an issue but nothing gets done! Forcing me to look at Telus again! #nothappy
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LifestyleDigs
(@TheLifestyleDig) reported
It is SOOOO frustrating PVR @TELUS Optik TV. It's the SHITS! Constant freezing, stuttering, jumping ahead. You can't watch more than a minute without this happening. Hard to keep track of show. DO NOT sign up for Telus ****** service!
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Commissioner Miner
(@fanCRTCProfling) reported
Guess i'll stop pasting #Telus Sim Swaps. There are just too many of them to keep up with. #CRTC People should avoid telus. It's pretty bad.
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Kristin Raworth
(@KristinRaworth) reported
@Vitormarciano @timquerengesser They’ve actually addressed this a bit -speaking as someone who lives downtown- Telus is now doing a lot of internet downtown now and as someone who works from home almost exclusively since March I have had no issues since I switched over
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Jua
(@juadog) reported
@TELUS You have some of the worst sales tactics I have ever encountered. Call to say you want to upgrade the cables, and then try to issue a new 2yr contract, with no mention of it.
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R3dRuM.CDN
(@R3dRuM839) reported
@elonmusk Will this be available Across Canada, Bell, Rogers, Telus all like to **** us with $120+/month bills for probably the most unreliable internet i've ever used in my life. TBH i'd rather wait for a satilite to fly over for connection than wait for for their router to restart.
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chels
(@chelseykrueger) reported
telus said yes here have unlimited data, good luck tho cause it’s slow as ****
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Tracey Dyck
(@Wx_Dyck) reported
@scottsimmie @SpaceX We were waiting patiently for it to be available to us but always knew we would get it. Our rural telus internet is awful.
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The Hobby Spot & Quarantined Case Breaks
(@LukeCrisby) reported
@TELUSsupport @TELUS weve had our installation appointments cancelled/skipped 4 times now...... weve called in every single day for the last 6 business days and spoken to 6 different people. What will it take for someone to honour a service appointment? #Frustration
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Commissioner Miner
(@fanCRTCProfling) reported
@CircularLogic89 Hm, It's the opposite. Guess maybe I explained it wrong. What Fizz and PayBright are doing is good (or appears so on the surface). It's was the others CellCo's like Telus, Rogers etc tried to tie people to 3 yrs, contrary to the wireless code. Paybright = good Others = Bad.
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Mike Vancouver
(@MikeVancouver2) reported
@newbyjr @DonTaylor5 @KarmSumal It's not just the Amateur Hour staff, even the commercials are worse--Questrade, Telus and others pulled straight from TV using a kid level recording device and put on their horrendous quality AM 650 signal. 17 workdays of this crud is too much for me.
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☆.:**:. Dani .:**:.☆
(@rockstar_baby) reported
@Andre_Poitras @iamjasonmills I honestly don’t think there is a good phone company out there. Switched from Telus internet, tv and mobility to Bell mobility & Shaw tv/internet. Shaw sucks; its always glitching and cutting out. Bell is terrible also. Just switched mobile over to Koodo because it’s way cheaper
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katrina
(@lahardy66) reported
@TELUSsupport ughh 🤬🤬internet is down for the kajillionth time and of course no technician till next Wednesday . Classic Telus . We need more competition in this country wtf 🤬 kinda impossible to run a business from home with no internet 🤬🤬🤬🤬
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LifestyleDigs
(@TheLifestyleDig) reported
2 minutes left in my show & @TELUS is AGAIN telling me that I must have jumped up and disconnected my digital box. **** Telus! Are there any class action lawsuits happening against this clown company?
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Matthew Leigh
(@FrontlineFire) reported
@SweeneyBuzzzz @tprstly So was Telus but the bitrate was bad. They would store the source video files in a file size lower than what you would see on any other vod/streaming service.
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Potty Mouth Dave
(@NotJustDave) reported
@CamWesthead Also where our health data goes. Telus is already all up in that ****.
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Matthew Leigh
(@FrontlineFire) reported
@SweeneyBuzzzz @tprstly Yeah Telus worked like that. Shows like Game of Thrones only appeared on the streaming service after the 7:00pm debut and then the actual stream quality was terrible. The bit rate they gave was 1/2 of what you’d see anywhere else. I get that they are starting to compete.
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Serena
(@fate_ending) reported
@TELUS so apparently even though it’s in the provincial mandates to allow for medical exemption for mask wearing, I’m not allowed in your stores to discuss issues with my account? You realize that’s stomping on my human rights, right? #wtf
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Maria Spencer 👽
(@mariaspencerr) reported
I don’t know when @TELUS made pins for accounts. I don’t remember ever making one but now I can’t access any support over the phone without it.... cooool? Sure just double charge me and not refund it because I can’t remember my pin
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Pranav maniar
(@Pracm) reported
Such a bad customer service @TELUS @TELUSsupport my internet was supposed to be up from 1st march, its 4th march and its still not activated. When I called customer service they gave me time frame for it to be up after their closing time. horrible experience.
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Erin
(@estuebs) reported
@cwazz1995 @TELUS cable, security, wifi! terrible experience in all departments
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Rachael
(@sqswift) reported
why do i still pay for telus piktv when it literally never works, the world will never know
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Paul Phillips
(@paulvex) reported
@TELUSsupport @TELUS tried three times to connect with someone via phone to port over my device and number, each time I’ve been on hold for 30 plus mins, then hung up on?! Can someone plz help me