Telus service status: outage reports and connection issues
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Full Outage Map
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
- Internet (49%)
- Phone (24%)
- Wi-fi (12%)
- Total Blackout (6%)
- TV (5%)
- E-mail (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Calgary, Grande Prairie, Edmonton, Vancouver, North Vancouver, Toronto, Surrey, Kitchener, Duncan, Montrรฉal, Spruce Grove, Wetaskiwin, Fort St. John, Taber, and Mississauga.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary
|
Phone | 10 hours ago |
|
Grande Prairie
|
Internet | 11 hours ago |
|
Edmonton
|
Internet | 24 hours ago |
|
Vancouver
|
TV | 1 day ago |
|
Edmonton
|
Phone | 2 days ago |
|
North Vancouver
|
Internet | 2 days ago |
Full Outage Map
Community Discussion
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Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Tom Mark (@TomMarknews) reported@garymasonglobe @TELUS I've had problems with Telus for the past year. Takes forever to get service. Been waiting 4 weeks for a new remote. Called today & was told the order was still being processed and a $30 charge fore the remote. Tech put in a new order saying 7 to 10 biz days.
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Raff ๐จ๐ฆ ๐ฒ๐ฝ (@RaffMB) reported@TELUS @xrtsdhndvbh1 All TSN channels are down. Please get on it.
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Suleiman Damji (@SullyCanuck87) reported@jodyvance @TELUS Switch to Rogers Telus sucks *****
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Dave Makay (@MakayDave) reported@Tintie4 @garymasonglobe @TELUS Yeh I switched to Rogerโs last fall They are so amazing that many times between Vancouver and Edmonton they had no service including our overnight stay in Valemount.
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Baynish (@bbassit4eva) reported@JonFraserTF @TELUS I was a 30-year TELUS customer; with great service. Then I moved to an older home. TELUS said it was impossible for them to connect me to WiFi. Rogers connected me. I canceled Telus. Telus wanted $700 because I broke my contract! They finally backed off after 3 phone calls!
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QuikInsightz (@QuikInsightz) reported๐จ #BREAKING: $ASTS Successfully Launched BlueBirds 8, 9, and 10, Completing Its First Multi-Satellite Launch Since April's Setback. What happened: โ AST SpaceMobile confirmed the successful launch of BlueBirds 8, 9, and 10 at 2:39 a.m. EDT on June 17, 2026. โ The satellites were launched aboard a SpaceX Falcon 9 rocket from Cape Canaveral Space Force Station. โ This marks the company's first successful stacked multi-satellite launch since April's mission setback. โ Each BlueBird satellite carries a phased array antenna measuring approximately 2,400 square feet, which AST SpaceMobile says is the largest commercial communications array ever deployed in low Earth orbit. โ The satellites are designed to connect directly to standard, unmodified smartphones without requiring any special hardware. โ AST SpaceMobile says the new satellites are capable of delivering peak download speeds of nearly 200 Mbps for voice, broadband data, and video services. โ That is nearly double the company's previously demonstrated peak speed of 98.9 Mbps achieved by its earlier Block 1 satellites. What comes next: โ CEO Abel Avellan said BlueBirds 11, 12, and 13 will ship shortly ahead of the company's next launch. โ He also said next-generation satellites through BlueBird 37 are already in active production and assembly. โ Avellan said, "This first stacked launch is just the beginning. Our focus is firmly on execution: scaling launch cadence, manufacturing, and preparing for commercial service." โ Speaking about the mission, he added: "BlueBirds 8, 9, and 10 represent the continued execution of a vision once considered impossible: space-based cellular broadband to everyone, everywhere." The scale behind the company: โ AST SpaceMobile says it now operates more than 500,000 square feet of manufacturing and operations facilities worldwide. โ The company says it employs more than 2,250 people and has a portfolio of more than 3,900 patents and pending patent claims. โ AST SpaceMobile also says it has agreements with nearly 60 mobile network operators representing more than 3 billion subscribers worldwide. โ Its strategic partners include $T, $VZ, Vodafone, Rakuten, Google, Bell, Telus, stc Group, and American Tower. โ The company plans to initially activate commercial service in the United States, Canada, Europe, Saudi Arabia, and Japan, while also supporting U.S. government programs.
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Tim Connolly (@TimConnoll56040) reported@garymasonglobe @TELUS LOL to bad your TDS is so bad Starlink is pretty good
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Joel - coffee/acc (@JoelDeTeves) reportedHe's right, but letting Cohere and Telus grift taxpayers isn't going to fix it
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DrivingDadNuts (@DrivingDadNuts) reported@genymoneyca Interesting read. We just switched to Telus and managed to get 5 phones (whole family) for $180 all in month to month. Regular things they all offer (Canada & US stuff). They gave us 500GB shared a month which we will never get close to using.
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VanCity!!! (@VanCityPaez) reported@for_vaughan @TELUSsupport There's a reason so many of my neighbours have switched from Telus to Rogers. The customer service is horrible, and their plans suck.
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TheRooster (@HandsofScars) reported@JonFraserTF @TELUS I tried to get a new phone twice in the past year and both times the sales rep made the experience terrible so I simply left.
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Rob B (@BoppinBobby) reported@TELUS Tsn and CTV 1, basically all the world cup feeds have no signal.
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socialistbot (@web61711) reported@jodyvance @TELUS We had similar problems and when we contacted the CRTC, suddenly, Telus was moving like lightening to fix every problem and crediting our account.
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Gerald Andrew Krook (@GeraldKrook27) reportedCanadians ๐จ๐ฆ if you subscribe to Roger's. Have an internet or cell phone plan Cancel it. Change providers. This is required as a statement against the removal of Hockey Night in Canada ๐จ๐ฆ Roger's doesn't care about tradition or you. Just profits. BELL AND TELUS ARE BETTER OPTIONS
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NK (@786110bsmla) reportedto a customer is in the millions or more,over time. I called Scotiabank and they said call Telus. I called Telus and they said call Scotiabank. Pass the buck, till the customer gets tired and gives up. I am letting everyone know because of the principle of this situation.
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Adomoda (@xXxAdomodaxXx) reported@JonFraserTF @TELUS They are terrible.
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CondomsCanada (@Condomscanada) reported@jodyvance @TELUS Don't blame you. We have had a horrible experience with them...over a simple change of address and service. They never showed up to install, and we have to deal with an offshore person to fix it...a LOCAL address change!
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PsudoMike ๐จ๐ฆ (@PsudoMike) reportedCRTC fee ban is live. No more $80 activation fees from Bell, Rogers, or Telus. Canadians paid those fees for years because there was nowhere better to go. Three carriers. Same infrastructure. Prices in lockstep. Killing the fee is fair. The oligopoly is the actual problem.
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RageAgainstTheElites๐จ๐ฆ๐ฎ๐น๐บ๐ฆ (@RageAtTheElites) reported@JonFraserTF @TELUS Yeah good luck with Bell or Rogerโs theyโre worse and the other mobile service providers suck sweaty *****!
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Infokid (@Infokid1Infokid) reported@garymasonglobe @TELUS We had a problem at work on Sunday with Shaw. Resolved in 3 hours. TELUS sucks.
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๐๐จ๐ฆ๐Phil from New West๐ ๐จ๐ฆ๐ (@Fildo_Baggins) reported@jodyvance @TELUS Telus service sucks
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Ehrmantraut Capital (@EhrmantrautCap_) reportedO-RAN is the future, and AmpliTech Group $AMPG is well-positioned to become a massive winner in it. The market TAM of O-RAN was only $2.8 billion in 2024, but is expected to grow rapidly to $48 billion by 2035, implying a CAGR of almost 30% from 2024 to 2035. $AMPG's proprietary Massive MIMO 64T64R O-RAN radios and best of the industry LNAs are of importance for the O-RAN buildout. We already know from the Telus article that they will need 30,000 AmpliTech radios for their O-RAN buildout until 2029, which could generate a cumulative revenue of atleast $300 million for $AMPG until 2029 (excluding service, installation and maintenance fees that AmpliTech can charge). CEO Maqbool stated in the last earnings call that new purchase orders will be announced in the next couple of months from multiple major MNOs. Traditional RAN is fading and O-RAN is gaining momentum. $AMPG is ready for the structural change.
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ms.mom (@ohsoobvious) reported@jodyvance @TELUS Seems like @Rogers or Shaw is just as bad. They both suck.
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mc sw@gs (@McSwagg3r4) reported@Apple & @TELUS โฆ Why do I pay thousands for your phones, and hundreds per month to get the worst service in the world? My US phone is $30/month and has like $0 dead spots. Iโm going to badger my MP & MLA
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D (@esSpyderMonkey) reported@TELUS While weโre at it fix the volume of the Apple TV app. Itโs 30% lower than every other app resulting it wild volume fluctuations when switching apps.
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Mary (@Mary54661403) reported@TELUS Had the acct. for 4/5 years had no problem, now when trying to log in they don't recognize my email or password and yet I still get my bill through my e-mail??
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Btaylor (@Btaylor81140) reported@jodyvance @TELUS If Novus services your area, try them. Their customer service is incredible and Iโve only had one issue in two years. It was resolved in minutes.
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Anne Greig ๐โค๏ธ๐จ๐ฆ๐ถ๐จ๐ฆ๐จ๐ฆ (@AnneGreig15) reported@SullyCanuck87 @jodyvance @TELUS I have had 10 techs out in 8 years and gone through 6 modems and rewire and still having issues and each time l am on hold for at least an hour
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Richard (@VanCityRich) reported@TELUS @xrtsdhndvbh1 Still down!!! Fix it.
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๐น๐๐๐๐๐๐๐ฆ ๐ต๐๐๐ก๐๐ โ ๐ถ๐๐๐ข๐๐๐๐๐ (@BCFriendlyTodd) reported@jodyvance @TELUS It's trouble when it's trouble. Customer service requires weeks now somehow.