Telus service status: outage reports and connection issues
Why is my Telus service not working?
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Full Outage Map
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
May 21: Problems at Telus
Telus is having issues since 01:20 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
- Internet (51%)
- Phone (23%)
- Wi-fi (12%)
- TV (6%)
- Total Blackout (5%)
- E-mail (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Hanna, Vancouver, Calgary, Surrey, Spruce Grove, Whistler, Woodstock, Edmonton, Airdrie, Grande Prairie, Toronto county, Didsbury, Blackfalds, Burnaby, and Red Deer.
| City | Problem Type | Report Time |
|---|---|---|
 Grande Prairie
|
Internet | 7 minutes ago |
|
Hanna
|
Internet | 2 hours ago |
|
Vancouver
|
Internet | 3 hours ago |
|
Calgary
|
Internet | 5 hours ago |
|
Surrey
|
Internet | 8 hours ago |
|
Calgary
|
Phone | 8 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
-
Debra Mcpherson🍎 (@DebraMcphe31401) reported@MrStache9 Argh.. it’s like in the song Hotel California— once in you can never leave. I tried cancelling all my mom’s Telus stuff last year and it was nearly impossible. In the end I paid a penalty. They had scammed her into a long term contract! At 94. Sheesh!
-
Hanner (@GangstHannah) reported@PeterMeiszner @BoVanston @TELUS You are either a mark or an ******* who is profiting from this trash
-
Willett (@Willettgoboom) reported@shannonplante @MarkJCarney Telus here already sucks at most things they should be good at. So i dont expect them to be able to understand why this is a terrible idea, along with ruining the downtown view.
-
nonchalantgoonr (@arcu31d) reportedMY NAME IS TELUS INTERNET SERVICE PROVIDER AND I LOOOOOOVE THROTTLING DOWNLOADS WHEN YOU PAY FOR 1 GIGABIT FIBRE INTERNET
-
Dr. Ily Fam (@Ily_doc) reported@avilewis Also **** Telus as it tries to take over our public healthcare
-
Bud (@Budwiser620) reported@MarkJCarney Telus stock is way down, is this just another financial bailout?
-
BGFTGY 🍎 (@bgftgy31) reported@TELUSsupport what a great company. When I cancelled 2.5 months ago I requested a final bill to be sent. Today received a call from a credit bureau from Telus. Like wtf
-
Kwabena Boateng (@startedwithswag) reported@TELUS I haven’t been advised anything. The customer service rep I spoke to couldn’t answer anything. Mind you I ordered this phone on April 30.
-
FBananapants (@FBananapants) reported@LennyNanZhou @TELUS They make this claim. It ends up in an article and is passed along as fact? No thanks. **** AI. These mass surveillance data centres are no good.
-
Ingenious (@GeniusITM) reported@PeterMeiszner TELUS's established BPO operations via TELUS Digital, which runs customer service and support centres in Guatemala and the Philippines involving access to Canadian personal data. In March 2026 TELUS Digital was breached, exposing nearly a petabyte of sensitive records.
-
Noel HC (@biathlon1) reported@TELUSsupport That is how I finally accessed my bills. Three days now My Telus app is not displaying them. I prefer using the app. Escalate this as I don’t think I am the only customer experiencing the issue. Also see the DM string I have had with support.
-
Preet Singh (@indersinghp) reported@bears_aware I fail to understand how this is an immigrant’s fault. Bell Telus Roger’s are hiring them to do this, point is that economy is in distress,all the companies are trying adopt methods that may be unusual to the Canadian culture. So stop shooting the messenger, target the source.
-
new day new way He/Him 🇨🇦 (@Dmoore75766944) reported@sitkamedia Power rates tripled for other municipalities residents to provide for the data centres. Public needs a guarantee that rates will never be impacted, is Telus getting subsidies and tax breaks by the city?
-
lost everything betting on the sushi race (@unclehaver) reported@Baritone_BC I am all for public housing and safe injection sites and better public transit. Those things help people like me. This data centre only enriches Telus and bails out West Bank
-
Dodge (@mtnpic) reported@NoahGairn @MattShel1989 For me, this aversion is a mote choice, and really doesn't belong to them exlcusively. Maybe time to help the RACF staff who are indifferent to move on. Maybe a career with Telus?
-
Tobestpraiz (@tobestpraiz2) reportedGuy's I'm having issues onboarding with some of this AI website below,I have someone who promised to create an account rn on outlier mercor Handshake AI Telus Oneforma I need a help right now
-
Matthew D (@DarkDeeM) reported@Teslarati If Starlink can get to about $50 bucks/month (Telus internet on a 2 year plan with a "good" deal), then I would switch and never go back. I think once it gets cheap enough to directly compete with established providers, it's game over.
-
notadampaul (@notadampaul) reported@PaulyTremonte @tunguz in the context of AI the useful metric is FLOPS/$, or useful compute per dollar. On this measure, Telus is far behind the pack. They also provide the ~worst telecom service in the entire developed world at the most expensive rates. So yeah, I expect it to be done similarly poorly
-
Marilyn King Nowak (@MarilynYKing) reportedWe had a power failure whole a customer with Wisp. I tried to get things fixed through Koodo then Telus & my account got switched ... it was sabotaged & the provider actually took my account ... yes, bad things did happen. Somebody refused to hand it back not once ... a few times
-
ZeroPathos 🇨🇦 - Nasty Canadian (@PathosZero) reported@HRHRWH1960 @TELUS As for the issue, if you don't already know that, you should do a quick google of what these AI data centers are doing to towns in the US. Carney was a better choice than Poilievre, but that doesn't mean he then gets my blind support on everything.
-
Bill Brasky (@Polkameister) reportedCarney literally just announced a $25 billion slush fund offering his wealthy investor friends a chance to profit off Cdn. owned infrastructure. Yesterday Carny enriched Telus shareholders with another $2 Billion taxpayer financed gift. You are an idiot & fraud to not see this.
-
TFSA_Millionaire (@JohnGan94616367) reported@VanIsleInvestor No idea what it does. I bought the following at 52 weeks lows because I know what it does - Clorox, PAYPAL, Telus, DEO ( Johnnie Walker) . 90% of my subreddit members says they are bad company and thats my contrarian indicators to buy.
-
Dr. Pauly Tremonte (@PaulyTremonte) reported@garyfung @tunguz You realize Telus has had another data center down the road for 15+ yrs? No one ******* about it nor even realizes its there. Your fear is irrational
-
HoodMomma (@MommaHood2) reported@FloydPambrose84 @TELUS When I had drug dealers dealing drugs outside my window, I threw the ***** mop water on them. This would be another solution. Lord knows these people are afraid of water.
-
Sailor Park Boy (@fantail49834087) reported@BlondeBigot11 @TELUS It's like the indian security guards at canadian tire that won't let you leave the store without showing them your receipt. They watched you go thru the checkstand. The retard that pulled that on me at the vancouver cambie store nearly had his UPC symbol scanned repeatedly.
-
hairy hole (@pissblvd) reported@PeterMeiszner @BoVanston @TELUS Nobody wants this peter, its a terrible idea and a huge waste of money and time and real-estate. I am so tired of this utter nonesense
-
Neil (@Revelat_i) reported@MarkJCarney The money telus received during covid to support federal surveillance should cover the costs.
-
H.E. Pennypacker (@pennypacker_h) reported@stock_guy1 @TELUS Evergreen statement about customer service in any large Canadian company.
-
duncan b-梁 🦦🇵🇸 (@dunksdeux) reported@unclehaver However, it is also corporate welfare for Telus and an impulsive investment, so have to say it: it’s bad
-
✨Erika | Kaøs.oL✨ (@xKaosR6) reported@hcsrih I’m with TELUS and had no issues lol