Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (27%)
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Wi-fi (9%)
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TV (7%)
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Total Blackout (4%)
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E-mail (3%)
Live Outage Map
The most recent Telus outage reports came from the following cities: St. Albert, Fort St. John, Calgary, Edmonton, Sylvan Lake, Chilliwack, Lethbridge, Vancouver, Coquitlam, Terrace, Nanaimo, Prince George, Victoria, Kelowna and Winnipeg.
| City | Problem Type | Report Time |
|---|---|---|
 St. Albert |
TV | |
| Fort St. John |
Total Blackout | |
| Calgary |
Internet | |
| Edmonton |
Wi-fi | |
| Sylvan Lake |
Internet | |
| Calgary |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Barry Thomas
(@BGT_tinker) reported
Don't do business with @koodo or @TELUS . I had my voicemail turned off but they turned it back on to enable harassment. Then they charged a reconnect fee yesterday for a bill due tomorrow. Would not refund the money. Canadian TelCos are bad and the Gov't lets us get ripped off.
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Randy D
(@DeeperMBC) reported
Thanks @TSN_Sports for the delay on AEW Dynamite and having all these spoilers EVERYWHERE… what is the point of cable if you want me to then buy your stupid app. Get on the same page as these dummy’s at @TELUS and make it an add to you exsisting service or part of the package
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Rosa Rotundo
(@RotundoRosa) reported
The service from #telus is unreal. TV has been freezing for serval months. Every time I call #Telus service all they say is unplug your optik TV box, have been doing this over 6 months. Would you not think that maybe it is something else. Not happy at all.
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Vivian Ortenzi 💙 (🏳️🌈 She/Her)🎮♥️
(@_ortenzi) reported
@lizaledwards I vote for Telus. Very reliable, in two years, only once down.(I'm paying 52CAD/month for 1Gb on Telus for reference!) I don't have idea of time to get it, x.x I installed pre-covid time. But they scheduled and came in the same week.
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#JOHN
(@IamJustJohn1) reported
@Larrytheburg @BruceMcCurdy @IAmByks Telus Satellite just sucks guess Oilers tv it is
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James Young
(@jamespatyoung) reported
So @TELUS is installing a fibre network into my building because their current setup is apocalyptically bad. I'm talking 7mbs down, .77 mb up at points... The whole project is weeks behind. Installs were supposed to start at the beginning of September and its been crickets.. 1/3
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Jacci Dorran Holowath
(@jldorran) reported
Incredibly annoyed with no cell service for most of the day. Thank you Telus. And no-one in Three Hills can use a debit machine. What a cluster f***
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H
(@jeffswhiskey) reported
@TELUS I AM TRYING TO WATCH CATS IF YOU COULD PLEASE GET YOUR **** TOGETHER SO MY ******* INTERNET DOESNT DROP IN AND OUT CONSTANTLY AND I LOSE MY ******* PLACE I DO NOT WANT TO START THIS **** OVER
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Matt
(@MattaBerta) reported
Telus mobile down for anyone else?
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Aimee ⚡ #THUNDEROUSOUTNOW #JUSTICEFORSOOJIN
(@idlechannie) reported
@sooyaspicy I wouldn't know. I'm in Canada, which means Bell, Rogers, or Telus (which each have their own issues.)
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Harris, @truenorthviews #TNVPodcast
(@M2H4) reported
@JermaineJupiter Virgin/Koodo/Fido are the Bell/Telus/Rogers equivalents respectively. Service and reception will be the same as what you expect from the big 3 Their plans will provide 10gb (often times with bonus) for $50/month. I’ve been with Virgin for almost 15 years
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heather
(@boredof_bs) reported
@AncientActivist @Bell Yes they can but they choose to put their company before their customers. @telus called the day of our installation and narrowed the window to 2hrs. Shoddy service.
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Jason Mevel
(@JasonMevel) reported
@MrD_AB @TELUS I put a deposit down 5 months ago and my neighbour 8. No idea when it’ll be coming.
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Pavendeep Singh Gill | ਪਵਨਦੀਪ ਸਿੰਘ ਗਿੱਲ
(@PavGill) reported
from
Valleyview, British Columbia
Just noticed that we finally have 5G coverage in #Kamloops on the @TELUS mobility network. Now caught up with Lillooet.
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Young Negrensé
(@yungnegrense) reported
Yo **** these “unlimited data” plans **** is barely useable once you go over LTE @TELUS 🖕🏽
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Shoal
(@shoalgrape) reported
How much we wanna bet @TELUS still won't help me with my problem after 2 years lol
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Greg Michaels
(@kootscrutinizer) reported
On hold to cancel my @telus account. 10 calls last week to fix a problem & they didn’t fix it. Enough is enough
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Jon William
(@HippBilly) reported
@TELUSsupport Actually @google is useless - garbage support and impossible to get help plus they say it’s a Telus email so contact you
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tnoskk
(@tnoskk1) reported
**** this **** sucks. ******* Telus bums
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Joey B
(@jbus13) reported
@vancerooniyeg @Bell @Rogers Koodo is just Telus. Being a new customer it is hard to get a better deal than you can get from your current company
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Karrie MacDonald 🏳️🌈💉💉💉RP Warrior
(@mac_karrie) reported
@radical_ranger1 @KikkiPlanet Ughhh. I saw a Telus installer van yesterday with the online health advertising on it. I have never wanted a can of spray paint so bad in my life.
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Carl
(@carlschwehr) reported
@telnyx @voyp_us @voipms Agreed, technologically this is likely never possible. This is my second multi-day, had one with Telus where they sent a DSL tech to fix 4 broken PRIs and he asked if I "had 16 phone lines" - I told him he needed to go home and get the PRI technician. I'm not a trusting soul.
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Commissioner Miner
(@fanCRTCProfling) reported
Telus is trying to hide how they treat Indigenous people while the CRTC & Gov continues to give them free money for services that are exploitative and barely work. #CRTC
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call sign: O'toole
(@otooleschode) reported
@southkeys @globeandmail So did telus. That was the entire point of delay.....especially while they held the 2 Michael's. Genius move by the Trudeau government, but most people are too ******* stupid to see why it was done.
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Pearl Aivee
(@pearlH20) reported
@TELUS @TELUSsupport very bad customer service!!!
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🐶FosterDogDad🐶
(@Mulder578) reported
@dboychuk89 **** it, I ordered the nhl center ice pig on Telus...
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Jon William
(@HippBilly) reported
@TELUSsupport Hi, I called Telus support and they put in tickets to see if it can corrected - probably easier that way - thanks for replying
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Cam MacFarquhar
(@macfarq) reported
@TELUSsupport Home and cell service down at Cremona/Carstairs Telus
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jefr
(@doctorjefr) reported
**** u @TELUS @TELUSsupport im just trying to play league of legends
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Nobody's Fool
(@Canadian_Guano) reported
@TELUSsupport Your customer support is hit or miss. Don't like this con job Telus is pulling on customers with having to run fibre to the house when there is no reason other than to try to trick them into installing fibre into the house. Will go to Shaw before that happens.