Telus Outage Report
Why is my Telus service not working?
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (46%)
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Phone (29%)
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Wi-fi (10%)
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TV (6%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Vancouver, Kamloops, Calgary, Surrey, Winnipeg, Sainte-Julienne, Camrose, Whistler, North York, New Hamburg, Victoria, Bonnyville, Birtle, Langley and Sidney.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Kamloops |
TV | |
| Calgary |
Internet | |
| Calgary |
Internet | |
| Surrey |
Internet | |
| Calgary |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Energy Burrito™️
(@energyburrito) reported
@StephenPunwasi @kellyma_michael But as you said, if you break your leg Telus health isn’t going to help.
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Raging in the Plague Age
(@aprilknunchucks) reported
@toughage I’ve had issues with both Telus and bell in the past but we’re talking nearly 20 years ago now. At this point they’ve all give me various headaches
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Jay
(@JayPhagura) reported
@TELUS @TELUSsupport - your customer service is garbage. From mobility to home services, I’ve had to call in a half dozen times each since June for more than 4 hours of my time to correct billing to be told “we don’t credit for your time”. Y’all give no ***** about consumers.
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Heather
(@HanksMommy2015) reported
@TELUS That's a load of crap I have more outages with Telus then I do with Rogers.
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The Dexamethasones
(@dexamethasones) reported
@dockevinmcleod If this is true, & I’m wrong then I’m sorry, but your actions & words enable it to happen. I’m hearing of people waiting hours with badly broken bones & children in pain or struggling to breathe. What do you think will happen when people are desperate & Telus or Cerner comes in?
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Ethan Egert (He/Him) 🇵🇸🇺🇦
(@egert_ethan) reported
@HaruunYEG @TELUS Its commission. It sucks. Worked landscaping at the start of this summer at 7% commission per job — ended up doing many unpaid jobs discounts given by the bosses. Commission work in this province is poorly protected and regulated.
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gb🇨🇦
(@love_Aquarius13) reported
@mikeinthevalley @GlobalBC Telus My Health is a mobile app. Not all seniors are internet savvy. Telus My Health in a rural area is not an option for many where internet service is a joke. So good for you but have a little compassion for others.
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Catherine (CathyRin)
(@Rin_Cathy) reported
@TELUS @TELUSsupport I/we pay a lot of money every month. I’ll even admit I’m on a payment plan, which I follow cuz Covid meant I can’t seem to find F/T employment. Now how are you going to help me before I tell all of Twitter how badly you treat customers for your screw ups?
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kot
(@kitkatkkkot) reported
TELUS is so ******* **** man. $30 a mo/ for 2mb upload and download speed + outages for 2+ hrs. how tf is our telecom still functional?
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Matt Ilich
(@MattIlich) reported
@Averyflash @typronyk The BC govt paid for my doctor visit - just as if I went to a physical office. All doctor offices are private enterprises. Maybe Telus takes a fee for connecting docs with patient? Not sure…all I know is I saw a doctor quickly and govt paid for the service.
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Debbie Pitch
(@PitchDebbie) reported
@Sweetmystique2 @TELUS BEWARE My mother got the Telus Companion and fell The device didn't work she had to lay on the ground bleeding from her head I was told by Telus that their algorithm did not detect her fall i asked for a refund and I was told to "get a lawyer" Terrible product, terrible service!
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Gordo
(@G_o_r_d) reported
@jzfromcalgary @timescolonist Telus Health has fewer virtual appointments, but TiaHealth and Maple always has lots of BC virtual doctors available on short notice. Using Google would have been a lot better than posting a print classified ad, and making a big deal of a nothingburger issue.
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JayPee.
(@drjp81) reported
@TELUSsupport Nope, no one contacted me DM or otherwise... it's getting pretty disappointing. #Telus used to have the best customer service in the business.
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Unacceptable *Machine Noises 🇨🇦🇳🇱
(@mc045) reported
@DanAlbas #ArriveCANT do not use that trash app. The privacy concerns are insane, it's bad enough PHAC and BluDot got the location tracking data from the phones of 33 million Canadians from #Telus. Unbelievable breach of our rights. 🇨🇳🇨🇦🇨🇳
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Jay
(@JayPhagura) reported
@TELUSsupport @TELUS your customer service is trash. 4+ hours w. # a dozen calls for my home services & mobility over 2 mo but I can’t get TELUS mistakes fixed. Lovely to hear “we don’t compensate for your time on the phone” - check how many times I’ve reached out for help.
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Matt Ilich
(@MattIlich) reported
@Averyflash @typronyk The Telus Health MyCare app worked well when discussing a health issue when I couldn’t get to a doctor. The pandemic exposed many vulnerabilities in our existing health system. If we don’t learn/improve, that’s our fault.
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sea2sky
(@sea2sky1) reported
I don’t understand the company’s logic. @TELUS has been my only service provider.
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Ty
(@SenorT) reported
Here we go again guys. @TELUSsupport @TELUS Useless service. Just canceled my internet and TV with you today over this. This is trash lol i ain't giving up like you did. #telus #Pelosi
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volume ticker
(@datadili) reported
TELUS International (Cda) Inc. traded 147% above average volume, $TIXT closed down -3.30%
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chethan
(@chethosahalli) reported
@TELUS Make bring-it-back free and i will gladly give it back to recycle. Else the phone aint going anywhere till i throw it in garbage after it stops working having paid bring-it-back fee.
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Niki B 🇺🇦🌻
(@nikiburk) reported
@marypdallas Koodo… which runs on the TELUS network.
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DAMJ 🍁🍁🍁
(@BossLady4T7) reported
@HaruunYEG @TELUS Alberta has the worst documented labor laws in the country. They are very pro employer, not pro employee, the ones that actually pay taxes. AB govt is pro-business & give them some of the biggest tax breaks in the country. Also documented. Employees have very basic rights in AB.
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Chris Downey
(@firstgenfarmer) reported
@kwilliams0405 Have the same problem here in PEI with Telus. Last few months have gotten worse by the week
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Mark Roseman
(@markroseman) reported
@MdApplewhaite @steve_izen @adriandix However it’s done, it would be nice to differentiate between what I call “robo-doc” appointments (like we often see from Telus Health) and “real” care. My worry is if we just e.g. double 0100, those doing **** care now will keep doing it but be paid double.
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Chris
(@Chris80403449) reported
@SpeedtestAwards @TELUS Long weekend with no cell data. Couldn’t follow weather to track tornado alert. WiFi don’t work either. Calls to Telus , techs coming to diagnose. Verdict; too much usage, new tower needed but no plans in future. Telus you maybe the fastest but are poor for rural customers.
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Raging in the Plague Age
(@aprilknunchucks) reported
@toughage Yeah laziness and cheapness have been why I haven’t looked around in over a decade but turns out there are comparable plans with virgin and Telus now. They’re all bad but trying to decide on best of the worst
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Re
(@rlsavard) reported
Don't you love when you pay for things and they don't work. @TELUS @TELUSsupport my internet and tv are all down. My dog and I are bored.
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Satnam Grewal
(@SatnamGrewal) reported
why does @TELUS block access to WiFi calling feature outside of Canada, when all other networks grant access? @TELUSsupport some of us have multiple SIM cards and this hinders the experience because Telus line goes to No Service.
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Deidre Tansey
(@Ampersand_D) reported
@TELUS Unbelievably poor service. Your agent messed up my move & three days in STILL no internet. #CantWorkFromHome
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Thurston Howell, III
(@TonyRoma1992) reported
@robbahd @TELUS Yah, that was a bad move. My mum still can’t get her email.