Telus service status: outage reports and connection issues
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Full Outage Map
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
- Internet (55%)
- Phone (22%)
- Total Blackout (8%)
- Wi-fi (8%)
- TV (4%)
- E-mail (3%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Vancouver, Grande Prairie, Edmonton, Salmon Arm, Nanaimo, North Vancouver, Montmagny, Calgary, Winnipeg, Surrey, L'Épiphanie, Duncan, Guelph, Brampton, and Mississauga.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver
|
Internet | 55 minutes ago |
|
Grande Prairie
|
Internet | 1 hour ago |
|
Vancouver
|
Internet | 3 hours ago |
|
Grande Prairie
|
Internet | 10 hours ago |
|
Edmonton
|
Internet | 10 hours ago |
|
Salmon Arm
|
Internet | 10 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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BlueJays Addict Elnasri (@ElnasriAmin) reported@BlueJays @WendysCanada Stupid Telus didn't record the game
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JF (@jayfl39) reported@mikeinthevalley @TELUS @TELUSsupport I was 9 1/2hrs on the phone over 2 days with Telus trying to get my mom’s stuff sorted after my dad passed away. Their customer service is the biggest freakin joke. They also missed multiple scheduled callbacks from customer service agents and “managers”. Never again is to soon!
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CricketLivesMatter (@CricketsMatter) reported@fordnation Listen up, your rhetoric about our data was beyond moronic. EVERY SINGLE CANADIAN COMPANY sells our data to whomever they CHOOSE to because YOU half wits allow them to. Rogers/Shaw, Telus, Bell and the list goes on have been doing this for decades. You know since phone books were invented? Clearly you never read the pages in those books, wherein you had to write a letter and mail it in to a PO Box and OPT OUT to prevent them from doing so. Now you're acting like you're concerned about it and think that it just remains in Canada because we're in Canada? EVERY ONE of those corporations has AMERICAN INVESTORS you half wit! There will be NONE left because you keep spewing nonsense you know NOTHING about! NONE of those corporations would survive or even exist without American investors, again because YOU all allowed them to. How many businesses and investments do you have in the US, Doug? Don't say NONE because we all know you do. You're just like Carney, you lie about everything. Stick to what you're good at Doug, kissing Carney's ***, eating and drinking at the buffet!
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C Lo aka Vandal Savage (@intrikitt) reported@TELUS @TELUSsupport I then speak to Janal from "loyalty" who isn't a manager who literally tells me he cannot do anything for me... I need internet to do my gotdamn job and I needed it for Monday Aug 17...thr solution Janal gives me is a tech to come out randomly for a Wednesday Aug 20, are you mad?
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Harlow Journey (@HarlowJourney) reported@PavdWHrtNotGold My father has had several experiences in recent years with people who vomit their hateful beliefs at him and then hang up the phone like cowards. This includes that Moroccan woman who works at Telus. (I'm not pursuing that because he asked me not to, but I'm not happy with them.)
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Bon (@bon_muses) reported.@TELUS 👋 You took $$ out of my account today for a service I cancelled a month ago that was dealt with by the so-called “escalation team.” You charged me for a service and equipment I do not have. This is after I called in yesterday to stop this AGAIN @CRTCeng #fraud #BC #liar
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Apple (@ugochukwu619) reported@BrownBehaviour If only Telus will respond to you Those people are damn slow
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Canoof (@Canooflehead) reported@HotStoveD I just went through the same problem a few weeks ago. Phone agents were even less helpful and unwilling to retain my business. Decided to finally switch to Telus. Unfortunately, they have been just slightly better so far. The telecommunications monopoly in 🇨🇦 is a huge problem.
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Bobster Claws (@bob_claws) reported@OILanatude @Rogers @telusmobility Yessssss! Mysteriously my Roger’s bill jumped $5 a few months ago and has stayed there for that time. Telus used to do this too. It’s so shady and more people need to call them out on it. It never happened with Shaw. 👀
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Clayton (@phinx404) reported@TELUS I had to switch one already after they went in store to get new sim. Try to help but it’s just another dead zone in southern Ontario. I have others that drop or silence for 10 seconds in same spots while they driving. It’s useless. 20yrs and worst reception.
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Trader Joel 🇨🇦 (@Trader__Joel) reported@TELUS @TELUSsupport Is the most frustrating & awful company to deal with. Every other utility allows you to cancel services online. I've been transferred to 3 service reps and on hold for an hour and still cannot cancel. Ridiculous! #telussucks
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Jay (@zerofilterworld) reported@TELUSsupport I live in Ajax, Ontario and work from home. My Telus home internet has been down since early morning today. I have restarted modem multiple times. When i try to call support it's 1 hour wait time. Its ridiculous.
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Raven (@Sharisraven) reported@TELUS trying to resolve issue with escalated support and all I can here are Roosters! Wtf hire Canadian
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Jase P (@jasonforu1986) reported@JustMeJamie64 @Rogers When I call Telus it's always some third world garbage ******** like India or the Phillipines.
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Raven (@Sharisraven) reported@TELUS Yes, but the roosters didn't have a solution. Are there any humans that can help?
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⚡️₿ is Hope (@Hawkmo0n) reported@BoomerDivvies @TELUS Amen!! The duopoly situation that CRTC allowed with Rogers and Telus is one of the leading reasons they can get away with such horrific service.
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Dean (@Dean403) reported@northopsss @LeafSingh I work for Telus and can help you if you want. I'm just a local tech (AB) but if you want to DM me I can give you pricing and if it works for you either ship SIM or activate esim.
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Varun Takkar (@varuntakkar01) reported$ASTS is setting up for an aggressive breakout. The technicals and options flows are aligning perfectly with massive fundamental execution. I am tracking a textbook bounce off the $60 support level, and the VEX heat map shows a magnetic pull toward the $75 and $80 strikes for September OpEx. The fundamental conviction Accelerated Deployment: Six BlueBird satellites were launched in just 50 days, expanding the in-orbit network to 13 spacecraft. Revenue Execution: Second-quarter revenues hit $31.5 million, and management reiterated full-year 2026 guidance of $150 million to $200 million. Massive Backlog: Aggregate contracted revenue agreements and U.S. government awards now sit at approximately $1.3 billion. Capital Secured: The company holds more than $3.7 billion in cash and equivalents following a July convertible note offering. This fully funds the target of approximately 45 satellites in orbit by early 2027. Tier-1 Validation: Deep infrastructure and equity partnerships with telecom giants like TELUS, AT&T, and Verizon lock in the path to commercial activation. The early speculative phase is over. With satellite deployment accelerating and funding secured, market makers will be forced to dynamically hedge this upward momentum. The path of least resistance is higher. Let's go🚀
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Dave G (@deive) reported@icenineleafs @araghougassian how is the reception and is there ability for wifi calling? My daughter was on Freedom last year, but had poor reception at her school, and in other places she frequents (she's a rep hockey player, lots of arenas), where Telus has been great. It's a bit more money ($37/mth) tho
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G Had Joe (@Alpha_Views) reported@HarlowJourney @TELUSsupport @TELUS Things that never happened.
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Michael (The Young Buck)🧢 (@YoungBuckFarms) reportedHow often does everyone else get calls from Telus, or another phone provider? Weekly? I just don't answer anymore. I always told them, don't bother me unless you can give me the same thing I have for less $ or a better plan for the same $. And no, I don't want a new damn phone
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Sandilou2u (@sandilou2u) reportedStill unsatisfied @TELUS . It's taken over a year to resolve a billing issue. I call, they credit. They reset my plan to cancel this issue. Still seeing "additional email". Support's key line: I understand your frustration. I've heard it so often, I know it's part of training.
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Brian 🇨🇦 🇺🇸 (@meinherz7777) reported@Frid45 Yea buy some Canadian Tire? Or if you're able buy Bombardier Challenger Jet. Support Cameco by getting your very own ton of Uranium. Better yet sign up for a 2 year cell plan with Telus, wont work in Europe but who cares if it means helping 'elbows up' idiots with their ridiculous virtuous posts
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Mike in the Valley (@mikeinthevalley) reported@TELUS @TELUSsupport 1 hr later no call do had to call in. The frustrating thing is that she didn't want to change anything but Telus is switching boxes, so they force her to upgrade. She told the agent that she's 84 and doesn't understand tech and they told her she'd have to pay to have someone help
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🏆Crosby87 #BELIEVE (@Crosby87hfxfan) reported@TELUS I would like for someone to actually respond to address the issues. I still did not hear back from Alejandro after I responded to his initial questions.
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Leo Seyerpa (@seyerpa) reported@smith_noreen @sarobertson_ His only work experience is a service rep for Telus. He only knows to call his manager - and unfortunately - he is the manager. Dude is lost.
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Unacceptable Andrew Scheelar (@andrewscheelar) reported@govt_corrupt Signed up to new internet provider after Rogers made Shaw turn to **** and it was included in the price. They're just giving cable away now (really it's just a Telus locked android box and "cable" and internet are the same physical wire and digital signals now anyway, it's all the same now) But if it cost anything we wouldn't have gotten it.
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Lewa of Lewahairs (@iwalewa_x) reported@simsimmaaz @mamaasquishy What provider? Switched from Telus to Rogers. But their service is so pooooooorrrr
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Bill McCreery (@Bill_McCreery) reported@DouglasTodd @TELUS 2/2 What happens when the US South & Central America become unlivable? These issues won't go away.
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Diversity Workshop, CCIP™ 🔨 (@minnysan) reported@TELUS It's now late Friday afternoon. I still don't have a landline. Since the guy who showed up yesterday, who didn't repair the problem, no one has even contacted me. The cable in the alley is still hanging down where it fell. How much more of MY TIME are you going to waste?