Telus Outage Report
Why is my Telus service not working?
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
-
Internet (52%)
-
Phone (23%)
-
Wi-fi (11%)
-
TV (6%)
-
E-mail (4%)
-
Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Port Coquitlam, Calgary, Oshawa, Vancouver, Toronto, Surrey, Duncan, Ottawa, Winnipeg, Lakefield, Edmonton, Kelowna, Montmagny, Nanaimo and Cornwall.
| City | Problem Type | Report Time |
|---|---|---|
 Port Coquitlam |
Internet | |
| Calgary |
Internet | |
| Calgary |
Internet | |
| Oshawa |
Phone | |
| Vancouver |
Internet | |
| Calgary |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
-
Samantha
(@SamanthaDRS) reported
I reached out to @TELUSsupport today because my internet, as always, is poor (to be kind). The issue has been prevalent for years, and during the height of the pandemic, the TELUS team urged me to have a technician come out. I was not comfortable with having a stranger...
-
Chester Szypula
(@ChesterSzypula) reported
from
London, Ontario
@TELUS is the network down?
-
Cindy Wilinski
(@crwequine) reported
Next UCP presser; -We have partnered with Telus to create a user pay app for a not a vaccine passport passport that businesses will need to decide to enforce or not -Hinshaw is a hero -candy stripers as ICU staff -Sask is also bad -liquor sales stop at 6pm except for Jamieson 🤡
-
Rusty 🇨🇦
(@Rusty_Sandbag) reported
Dear @TELUS Why ******** am I getting scam texts and calls from "The Fraud Department" by "Insert Company Here" and having to block @Rogers cell numbers up to TEN TIMES A DAY? #thinkingaboutswitchingproviders
-
Julia Marchese
(@juliamarchese) reported
@TELUS tell me why I pay for data if your service is so **** that I can’t even send a text or make a call in the middle of a power outage????
-
Steve
(@Stv) reported
Pre-TELUS, pre-COVID, I would regularly hang in my local brewery and do a little work over a beer. Because of TELUS, because of COVID, I am once again working from a local brewery, but while my kid has hockey because no fans allowed. @tapworksbrewing has nicer views tho.
-
Bukola
(@0lubuk0la) reported
I’ve been contacting Telus for the past two months with no resolution
-
Common Sense
(@CommonSenseSoc) reported
@newcybersol checking... the basic website is on abgov.. trying to login and I am like 1500 in the que to get there.. will let you know btw, telus nuked babylon for another name, not sure why
-
Zack
(@Zack70526015) reported
@TELUSsupport I recently added Optik TV to my account and it's not showing up in My TELUS. I only see my internet home service. Was curious if you would be able to assist?
-
Arr Lambert
(@thenoodlecanon) reported
@TranBC @BCHwyPatrol @TELUS Dam I hate speed traps... But I can fully support this. I hate it when drivers refuse to slow down near work crews.
-
Trevor Moeller
(@Trevor_Moeller) reported
@Shawhelp No, it's just the same problems as always. I've had techs out and they can't do anything. It's not just the equipment, your plans are crap compared to Telus for example. Frankly the sale to Rogers was the final straw, the only thing stopping me was wanting to keep my email
-
powerfultimmu
(@powerfultimmu) reported
@TELUS Waiting on @koodo for them to carry the fold seems like it will never happen when most of there stock is depleting on there site can't get s21 models in white no more just purple or black
-
cookingwithshaina 👩🏽🍳
(@cookingwshaina) reported
I swear if this Telus technician does not show up today I am getting my services for free for the rest of the decade cause I am tired of this crap and I will make sure they compensate me well
-
Supersoul
(@jubatus1) reported
Telus @TELUS your 5g sucks in Montreal.. My Samsung S21 keeps hanging when connected to 5g!!
-
Pierre Picard
(@PicardPierre9) reported
@TELUS What is going with your network?? All kinds of people having issues with phone calls or sending texts. Get that fixed ASAP
-
Lis@M@rie
(@lisamariewilton) reported
@TELUS I hope starlink puts you out of business. You SUCK! You dont care about the rural population. Instead of spending a **** ton on 5G you should have used that money to tap into the rural market.
-
wayne morris
(@netweaverone) reported
@coldplay_oilers @UbakaOgbogu Well we already know Telus does not comply with the Alberta information privacy rules, and don’t care to fix the problem. But they support the Nixon brothers charity!
-
Charlie Clarke
(@mellowmoments) reported
@TELUS If you need to block a number block that specific number but don't block a range essentially annexing the country? I can never call a number in the Gambia. Every number I try is "within a range of numbers that has been blocked"! Nonsense! So unfair!
-
Dermot O
(@LUV2SKIPOW) reported
@RGrenadin Yup. Hotspotting my phone for WFH and Telus as slow as @#&$ 🤬
-
powerfultimmu
(@powerfultimmu) reported
@TELUS Waiting on @koodo for them to carry the fold seems like it will never happen when most of there stock is depleting on there site can get s21 models in white no more just purple or black
-
Josie (she/her please) 🐼
(@Xanateria) reported
Some of you may have seen my posts about the @TELUS work in Calgary & the problems with missing sidewalk and curb cuts. I always speak up when I see accessibility problems. But this time? I really didn't think it would go anywhere 1/2 #disablednotdisposable #accessibilityforall
-
suffering constantly
(@WeebyDustox) reported
@raina_illune BROOOOOOO WHAT SERVICE DO U HAVE? I HAVE TELUS AND ITS LIKE 75$ for like 300 mbs
-
Dan Bergeron
(@DAN_IN_VAN) reported
@telus is the network down again? Not able to place or receive calls
-
tylerCnoble
(@TylerCNoble) reported
@Bell_Support After a week of no-reply from customer service and lack of updates on my issue. I visited 2 BELL stores and they each confirmed issues and reported to BELL As a business user I was unable to call my clients back for a week. thank you TELUS. works and $130 less/mth
-
Lis@M@rie
(@lisamariewilton) reported
@TELUS In Northern Alberta, most we get is 15mbps on landline available only in town, nothing in country. With Telus Smarthub it increases mbps to 25. But Smarthub works using LTE cell towers and cell service over here is ****. With 1000's of people and only 1 or 2 towers.
-
Lisa Marie
(@MylisaDawn) reported
@TELUS sad to say goodbye but I must switch providers as I don’t have time to sit on hold, and @TELUSsupport isn’t able to help me. Was good while it lasted 👋
-
Beatsie1
(@Beatsie1) reported
@CailinasEirinn @AlisonB12244537 @jkenney yeah, but that's not a secure site from what i understand. the news said that telus hasn't corrected the problem of insecurity.
-
Sean Haffey
(@WineMattersYVR) reported
@erinltoth Sorry to hear about this, Erin, but glad that you got it sorted out. This experience sounds much like my last @TELUS interaction (many years ago); lots of helpful people but no solutions. The only time they had solutions was when I called to cancel; too late.
-
Neil Whaley
(@Nuclear_Neil) reported
@kim_siever From what I’ve seen, whoever the AB gov has been hiring couldn’t code their way out of a paper bag. Telus health app & its privacy issues. ABTraceTogether and the nightmare that thing was. And now this.
-
Josie (she/her please) 🐼
(@Xanateria) reported
Then, a few days ago, @TELUS DMed me to ask for more info and today the field supervisor called me to ask me to further explain the issues & my ideas about how to fix it & apologized for the oversight and promised they would do better in future. Here's hoping. 2/2 #advocacywin