Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (46%)
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Phone (29%)
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Wi-fi (10%)
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TV (6%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Vancouver, Calgary, North Vancouver, Spruce Grove, Toronto, Ajax, Kitimat, Whistler, Nanaimo, Edmonton, Athabasca, Burnaby, Montmagny, Kamloops and Surrey.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Vancouver |
Internet | |
| Calgary |
Internet | |
| North Vancouver |
Wi-fi | |
| Calgary |
Phone | |
| Spruce Grove |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Mariola D ✨
(@mov46) reported
@TELUS can’t get service on our phones ?? Any updates on when it’ll come back ??
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Jen Postles
(@PostlesJen) reported
I reported a phone line down on the sidewalk and I just received this text message?? @TELUS @TELUSsupport ...your technician is all set to arrive on (date) Please remember a $150 service call charge will apply if you are unavailable for your appointment or if not caused by TELUS
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Marg 🇨🇦
(@msmarg) reported
@hydroottawa Due to issues with my cellular carrier (@TELUS ), I can’t see the map. Any updates for Kanata South, please?
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WeatherMan07
(@WeatherManRed1) reported
@PoweredbyPoodle My family had 3 devices compatible with receiving alerts but did not receive anything. We had 3 different services (Lucky Mobile/Bell, Rodgers and Telus). I think we lost LTE/cell service before they sent the notification.
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Synthetic Animals
(@moodyangela) reported
@heavybazz @TELUS Pure fibre is pure **** When my house upgraded our service dropped regularly, where we have to reset the modem. they throttle it for those who have a lot of users, even when we paid for the highest bundle Same thing with my mom and sister in separate houses in a different city
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moth
(@TBengert) reported
Sabrina here- telus is a piece of **** and I have not had service at all during this black out and I'm so internet deprived
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Musk is a Weird Creep (Monica)
(@monicarooney) reported
We decided to come home. I didn’t have any cell service until we got to the 407. I guess the Telus network got hammered.
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Pistol Dave - Medium/Rare
(@NorthernStation) reported
@Bell_Support @Bell @TELUS This “outage” has been ongoing for close to a month now effecting data access, with zero acknowledgement publicly. Customers receiving speeds of a whopping 5kbps. This is also effecting other companies and other customers who operate on Bell hardware, not just Bell customers.
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Jim House
(@JimHouse44) reported
Can TSN filter out those stupid horns they have been blowing mindlessly for the entire 1st period. Making the Telus Cup final unwatchable.#TSN #TELUSCup
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SDC 🇺🇦 🇨🇦
(@sdcinvancouver) reported
@TELUSsupport If Telus isn’t responsible for this charge, then you shouldn’t allow such services to conveniently charge your customers through their Telus bill. Had this service required your customer (my FIL) to enter his credit card information, this would never have happened.
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x-SalTrey’s Diamonds (49-27-6)
(@MattyPlumz) reported
@TELUS @TELUSsupport Ya know it’s funny, you guys keep adding phone lines & adding phone lines daily but you do NOTHING to add more towers to support the capacity. Pretty sad when I pay $120 a month for my cell & CANT EVEN WATCH A HOCKEY GAME AT WORK!!! 🖕🏼🖕🏼🖕🏼
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Alberta EMS War Room
(@AB_EMS_War_Room) reported
@DrStephanieCoo1 We have looked into this claim & it can't be substantiated. 911 services are the responsibility of Telus. If @TELUSsupport has an outage, it affects those calling 911. There is NO RECORD of an EMS dispatch outage. There are triple redundancies with EMS servers.
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CJ Frederick 🇺🇦
(@PoweredbyPoodle) reported
@LTFD_NOIQ We both have phones that send us Amber Alerts, but neither of us (@TELUS network) received an alert. Curious about what went wrong.
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Ryan
(@FadedEchos) reported
@TELUS Shut off my internet for no reason yesterday. Support's response? Listen, then transfer me to a line that automatically hangs up. Lovely.
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Ms. Pell 🧪🧬
(@MsKPell) reported
@KayedSabrina Telus here and the service has been hit or miss all day (currently in Trent Hills)
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Marc Edge (me/he)
(@marcedge1) reported
here we go again with #Telus . . . I just got an email telling me I had upgraded my service and it would cost me more every month . . . no I didn't
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Craig Bond
(@craigbond) reported
@TELUSsupport with many people still without power after the severe storm in Ottawa, would you consider giving free data to existing Telus and Koodo customers? I am four days into my monthly data plan and already at 50% and I never use 100%. Your help would be appreciated!
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Neil Sande
(@sandman_0314) reported
Despite many attempts at contacting Shaw help, adding pods into my home (at an extra cost of course), issues not resolved. I want a technician in my home ASAP to resolve my issues once and for all. I hear @telus calling.
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Ryan Watson
(@KillaWats83) reported
@TELUS is there any service issues happening right now because of the storm yesterday?
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Spencer Callaghan
(@Senturion) reported
I get that big storms are tricky but my work phone from @TELUS has intermittent service while my @Rogers phone is completely useless.
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martin_fff
(@martin_fff) reported
@bcwestmind "let me list the ways telus sucks..." (no need, we all know)
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Universal Tech
(@TechTalk2k) reported
@RogersHelps I have to say I’m extremely disappointed in your service and company. What @Rogers needs to understand is not everyone is rich. At least @TELUS gives back to Canadians and are flexible on prices.
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Akash Sablok
(@AkashSablok) reported
For a communication company, it’s has been absolute nightmare trying to connect with someone @TELUS or @TELUSsupport Five phone calls, each time on hold 30-45 minutes - still no resolution with our billing. I believe it’s time to switch all our @telus services. #disappointed
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tricia candy...
(@missdominatrish) reported
@HannieOkello @TELUS @Rogers My telus cell phone has had no issues but rogers has been down for 29 hours now
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Pistol Dave - Medium/Rare
(@NorthernStation) reported
@Bell_Support Another reminder, minimum 75 stations are having malfunctions across Ontario (as reported by a phone agent, and not @Bell publicly here or on website.) The towers themselves are not down, @Telus services are fine. Malfunctions are effecting all internet access.
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Rick Wennerstrom
(@flmftr007) reported
@AB_EMS_War_Room @DrStephanieCoo1 Regardless, AB EMS is in a crisis. I agree 911 will be answered unless there is Telus outage issue BUT ambulance response must be fixed. >300 practitioners in the province off work and 9 FT and 56 casual hired to fill the gap?
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ShawnaLeeG ❤️🇺🇦💉💉💉
(@ShawnaLeeG) reported
@CAlexMasse @BonEchoPP @TELUS We do not. But may be something to look into! We have cell service at most parks we camp at. Bon Echo is an exception
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World Citizen
(@HannieOkello) reported
@TELUS and @Rogers Why No cellular network in our areas? #FindleyGreek #Gloucester. Can't text, can't call. No power!!
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Peter
(@Peter79204473) reported
@TELUS finally saying goodbye to this crap company. Support was useless as usual. Loyalty department is a joke
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Altherevguy
(@Altherevguy) reported
Funny how my @TELUS account has no issues and my @Rogers account is spluttering. I am lucky enough to have two mobile services but what about those who aren't?