Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (25%)
• Wi-fi (12%)
• Total Blackout (5%)
• TV (5%)
• E-mail (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Vernon, Salmon Arm, Edmonton, Dawson Creek, Camrose, Brossard, Innisfail, Vancouver, Calgary, Surrey, Parksville, Nanaimo, Victoria, Dauphin, and Brandon.

City	Problem Type	Report Time
Vernon	Internet	8 hours ago
Salmon Arm	Phone	12 hours ago
Edmonton	Wi-fi	2 days ago
Dawson Creek	Wi-fi	2 days ago
Camrose	Phone	2 days ago
Brossard	Phone	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ニーナ☆ (@Niinyan__) reported 2 minutes ago

  @dguo94 Don’t worry I’ve voiced my complaints to Telus support numerous times over the years I’ve been moved out

• 
  DSM 🇨🇦 (@DSTM1974) reported 5 minutes ago

  @REDBLACKS @TELUS Team is pretty much awful, again. Maier isn't very good. Guys cannot tackle. Dumb penalties.

• 
  Anne (@anelame) reported 6 minutes ago

  @RogersHelps Shaw legacy client. Need a technician to assess and repair broken phone line. Chat booted me out after 3h wait saying as Shaw customer they couldn’t help (even though I access through Shaw link). poor experience and paying for a broken service now. Telus may be best

• 
  Albertas Maximus (@WagsDickie74380) reported 10 minutes ago

  @MelissaLMRogers @TELUSsupport Telus is garbage virgin get 128GB for $55

• 
  Tierneymisu (@the_ref14) reported 12 minutes ago

  @wongkarwasian $35 for 100gb canada-us-mexico with public mobile (Telus network) They exist and it's easier then ever to find a deal. People just like pissing money away

• 
  evolutionary (@acomputerscreen) reported 14 minutes ago

  DISCONNECTED FROM NEAR-BY WIFI? WTF TELUS it's not even connected yet AND WHY ALL THE UK ADVERTISING? Why random billing from APPLE and TELUS $100M to pollination what about Canada this nation **** pollination lower my bill, Phil or whomever ******** you are? What per person pays that bill no way it's comes from your profit but here you are touting great things feels just like Oprah and things are car for all you a gift from not this crew but donation to the show for the advertising role.. she got the credit manufacturer the advertisements how about a credit to your clients you fog with your bullshit? Act like you do nice things but with your clients money not yours. Lower the bills let the government put their.. our money where their mouth is. We need to get them to support Canada not give the money away that provides for the future of our children. Think about it then maybe .. can we start doing right instead of slinding left?

• 
  Nsamba (@NvaZirobwe) reported 19 minutes ago

  @benmwine @faibanet Never be royal to these companies they don’t care about you I learnt the hard way. I for one I use Rogers communications but these guys increased my bill from 50$ to 70$ without notice I switched to Telus who gave me 40$ 1Gbps Rogers called me and gave me 1.5Gbps at 35$.

• 
  GZ (@BuddTender) reported 20 minutes ago

  @koodo So even while using a telus network , the parent company doesn't have enough backups .

• 
  Marqee (@Marquis86069666) reported 21 minutes ago

  @R21289Jeff GOD bless those people. We need all our nature. I know every ft of the roads. I spent 30years building Telus Cell sites. PG was small on first sites all microwave now on fiber. In 800kms in the worst conditins I never hit ananimal thak god.

• 
  stopbelievingthegovernment (@stopbelievingt1) reported 22 minutes ago

  @MelissaLMRogers @JasminLaine_ @TELUSsupport That's outrageous. Telus convinced me to switch from rogers by making my plan $30/month. Customer service has been awful.

• 
  Jessica ⚕ (@La_PsyChiq) reported 22 minutes ago

  @nestapendragon @Rogers Don't look at me...I get 𝘮𝘺 terrible customer service from @TELUS

• 
  Ang (@ammoffat) reported 26 minutes ago

  @Social_Moi @TELUS Telus is the worst. I hate them. We pay $60 with Rogers/shaw

• 
  Darnell S (@DarnellS83747) reported 30 minutes ago

  @hussien_th62406 @TELUS The absolute worst !

• 
  The Original What's Going On (@lakecitygirl) reported 31 minutes ago

  @FixitCanada @5dme81 Probably really for an AI centre. For some reason Telus never has to really pay for anything.

• 
  🇨🇦James🇨🇦 (@beardincanada) reported 32 minutes ago

  @jadelilyli @TELUS Yes they call all the time. Never leave a voicemail. As a service they offer they should know how to use it. So annoying. It’s starting to become harassment and I’m sure we all know that’s against the law. DO BETTER TELUS!!!

• 
  Ezequiel Friscia (@elfriscia) reported 34 minutes ago

  @iPhoneinCanada @TELUS what about driving the price down instead? Out of the big 3 you are the most expensive even after considering @Wealthsimple promotions.

• 
  Mark M. (@MarkMYYZ) reported 35 minutes ago

  @HMcPhersonNDP The CRTC already gave Bell, Rogers & Telus an oligopoly so they can charge us the highest rates in the world. They give CBC 1.5 billion of our tax dollars for **** no one watches. Now they want to tax streaming services a tax that will get passed on to us? Get Ottawa my pocket!!

• 
  Jason Thegreat (@Jason7hegreat) reported 40 minutes ago

  @Martyupnorth This is the whole reason I went with Telus a few years ago. Rogers kept increasing my bill by a significant amount every 6 months or so. Promotion ended, they say. I signed a contract, there was no promotion given. They fix the bill. 6 Months Later...

• 
  Karl Zenith Nieva (@TheKarltopia) reported 40 minutes ago

  @RogersHelps In the future??? @TELUS has had this for over a decade I believe. Nice way to lose a customer

• 
  AslamS (@aslamsabir9) reported 40 minutes ago

  Telus fraudulent practices. Telus is charging me for home security service which Ido not have. It was cancelled more than a year ago.they are charging me $15.00 plus GST $.75 Hard to get phone connection. They divert you to AI. There should be a person to talk with.

• 
  Mark Dietz (@MarkDietzinAB) reported 41 minutes ago

  @jonkay I came up with an easy solution for this. Here's how it goes... Hello, Telus?... I'd like to cancel my cable?

• 
  Nav from the True North 🇨🇦 🇨🇦 🇨🇦 🇨🇦 (@navednoorani) reported 41 minutes ago

  @TELUS Either of the following need to happen for me to get the service I had before - -Find a cost inclusion for loyalty - Roll back to earlier digital boxes and change my wifi etc - Cancel my Services, I’ll go to elsewhere I’m done dealing with @TELUSsupport

• 
  DP (@DPod99) reported 43 minutes ago

  @TELUS Your marketing team in India is out of control. We just had our agreed-upon contract canceled after we negotiated it with someone based out of Guatemala. What the heck?? Canceling a contract so someone else can try and get the commission is a crap business model!

• 
  Brad Jeffries (@brad_jeffries) reported 44 minutes ago

  @Nuni_Sas_Yu @guyjbreton Yeah mine sucks if there’s 4 drops of rain and 15 km/hr wind. And that’s new Telus gear

• 
  Paula the swiftie mom🩷.TAYRONTON5 (@irishdancergirl) reported 44 minutes ago

  Why is it so hard to speak to a human at @TELUS @TELUSsupport . How does a business not have a customer support phone number listed on their website . So frustrated . Just want to cancel my services now. So annoyed !!!!

• 
  Uncle Hack (@UnkleHack69) reported 47 minutes ago

  The time to strike Canadian oligarchs like Telus and Rogers is now AMERICA!! All you’d have to offer is a $60 unlimited data within North America and you’d wipe Rogers and Telus off the map. Thus opening up the internet scheme they run. I don’t even care if the coverage is that great, I can’t even get 5g service on the plains of Sask with @Rogers dog **** service. INVADE THE INTERNET AND CELL MARKET @Verizon IN CANADA YOULL HAVE AN OVER NIGHT CUSTOMER

• 
  DemonicAngelAlan 🇨🇦 🏳️‍🌈 (@Alan_Demonic) reported 47 minutes ago

  @wongkarwasian The amount of people I still find paying $100+ for like 2gb on Telus because they just pay the bill and move on sucks SO MUCH but I feel so glad when I find them and can get them moved for something better

• 
  Jason (@IntSpaceJason) reported 52 minutes ago

  Having stayed in several places on my trip through BC and the Telus cell coverage has been absolutely terrible everywhere... Nanaimo, Ladysmith, Chilliwack, Courtney.

• 
  M♡RPHAƏ 🪼 (@morpheddreams) reported 53 minutes ago

  TELUS WTFFFF FIX YOUR DAMN INTERNET IM WATCHUNG DOPE SHOW.

• 
  Brett Stone (@BStoneBrief) reported 54 minutes ago

  @CanadianPro2 @MarkJCarney You can use untreated groundwater. It might contain materials that could corrode the pipes though, and if it spills anywhere near the components it ruins them. And we are using the district heating model in downtown Vancouver, that's how they're doing the Telus building. I'm working on a pseudo-clone of the French model, but I've never actually seen how it works just the end result so building toward a network of nodes using a similar end result. The reason the latter one isn't done is probably a combination of trust of tenants having access to expensive equipment, and decentralized wouldn't be quite as fast as data centres, but I quite like the French model