Telus Outage Report
Why is my Telus service not working?
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (22%)
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Wi-fi (10%)
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TV (7%)
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E-mail (6%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Duncan, Sherwood Park, Toronto, Montréal, Coquitlam, North Vancouver, Whitby, Edmonton, Vancouver, Victoria, Surrey, Rapide-Danseur, Calgary, Yellowknife and Lake Country.
| City | Problem Type | Report Time |
|---|---|---|
 Kaleden |
Phone | |
| Duncan |
Internet | |
| Sherwood Park |
Phone | |
| Toronto |
Phone | |
| Toronto |
Internet | |
| Montréal |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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The Unreal Canadian
(@UnrealCanadian) reported
@TELUSsupport how do I go about setting up a separate 2.4ghz ssid on my telus hub? Cant seem to find anything except a second guest network.
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PHD Farm
(@PHDFarm) reported
Considering leaving @TELUS as soon as my contract ends for the internet but I'm also going to leave the mobile service from them too tired from their constant harassment every couple of months and now while watering my yard getting one of their cell rep trying to sell me stuff
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LifestyleDigs
(@TheLifestyleDig) reported
Another dropped signal @TELUS Optik TV. Do NOT sign up for Telus ****** service - and I use the word "service" very loosely.
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Tara Preston✨🍁
(@PrestonPixie) reported
@ember_november They probably all are UCP donors. In terms of service I wish I would have stayed with Shaw and Rogers. Telus is the worst!!
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Greg J, involuntary medical experiment subject, AB
(@InfoTrekCalgary) reported
@ember_november We find the service is good with Shaw - and even if it weren’t, We’d never deal with Telus again. 11 years ago, we switched the business internet & phones to Shaw, but Telus continued billing for months after we cancelled with them. The error was entirely theirs… 1/
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LifestyleDigs
(@TheLifestyleDig) reported
Another dropped signal @TELUS Optik TV during Global News and coverage of wildfires. Why is Telus censoring their paying customers?
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Metal Wolf
(@m3t4lw01f) reported
@StarBuck_83 @Xplornet i mounted a cell booster antenna on the mast that was still on the roof from the previous owner... That said, zero signal from Telus would have still been better than Xplornet. ;-)
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Darius Bearguard, Author
(@OSTBear) reported
@cdnrx @ember_november I won't switch to Telus because of ahitry customer service lol. I also use Shaw. Love it.
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Youngdoung Tenzin
(@YoungdoungT) reported
Rogers internet service outage occurred frequently and it occurred today also. I am working from home and now I can’t open my system. I will not be paid by my employer. Will Rogers compensate for me? @Rogers @RogersHelps @TELUS #letdownbyRogers
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tracy gora
(@thetrblwthtracy) reported
@Shawhelp @ShawDirect @ShawInfo Your update page has said “resolved” twice now and then gone back to “in progress”… can you give an eta because nothing has changed with our cable or internet. Thankfully we haven’t switched to Shaw cellular too.. Thanks for your service #telus
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TheRealDee XX Vaxxed
(@TheRealDenene) reported
@CBD37 @ember_november I've always found Shaw's service excellent. Telus - I pulled all my business from them in 2007 & will never go back.
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Greg J, involuntary medical experiment subject, AB
(@InfoTrekCalgary) reported
@ember_november 4… lawyer send them a demand letter, which ultimately resolved the issue, after 3 f**king years. So, long & short of it, wouldn’t deal with Telus ever if they paid me. Lousy, greedy Co. that punishes its workers for doing the right thing. It’s no surprise they’re tight w/ UCP.
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Darius Bearguard, Author
(@OSTBear) reported
@cdnrx @ember_november I won't switch to Telus because of ****** customer service lol. I also use Shaw. Love it.
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An Alan Smithee Production
(@No1_in_Canada) reported
@cadburybunny @TELUS @TELUSsupport They don't care. They farm it out to third parties. I had to tell them if they called again other than an actual issue, I was cancelling immediately. Even then, I had to call while in one of their stores.
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Squid Vicious
(@SquiddyVicious) reported
@nrmaharaj @GovCanHealth @CTVNews I don't know what changes they could make that would convince the AB government at this point. The awful Telus app the insisted on using was a privacy nightmare and essentially useless but I can't see them changing their minds now.
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BretCB
(@bretcb) reported
Hi @TELUS. Mobile customer since '98 (ClearNET). Have 3 lines @ $50/mon w/5GB data each. Competitor (not MVNO) offered <$46/mon w/20GB data each. Can you match/beat it?
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Cadbury Junkie (STFU and gimme chocolate)
(@cadburybunny) reported
Hey @TELUS @TELUSsupport ... When did it become common practice for your sales department to become literal harassment centers? Why can't your sales staff understand English when asked to STOP calling me unless there is a LEGITIMATE issue regarding my account???
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gl
(@gl85316674) reported
twitter rewrote and reposted one of my tweets about telus. now it’s missing how funny. so ******* annoying i won’t be on this **** once I’m done here
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Ross Parks
(@parksie246) reported
Ok @TELUS twice in less than a month your TV service has let me down. Come on you’re better than this, 3rd strike and you’ll be out and @ShawTVNational will be back in. #GetWithIt
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Rachel K. Riggs
(@rachelkriggs) reported
@Shawhelp Terrible service. Wish I could get actual Fibre from @TELUS .
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Blocked by Shandro
(@shandro_am) reported
@ember_november We used to be with Telus but they tried to trick us to give as poorer internet connection and customomer support was awful. We have much more efficient internet now with Shaw for lower price and they respond to our concerns!
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FantasySportsDad
(@FantasyDadSport) reported
@TELUS Absolutely the worst internet out there. At times of the day, dial up would be faster. Dealing with customer service is also a damn nightmare. Never any help or answers
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Nikki Flack
(@evilseden) reported
@ember_november Telus is horrible. I find Shaw to be awesome for gaming!
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Devon Gandolfo
(@Gandolfo11) reported
Signed up for @shawinfo on Wednesday. Service doesn’t work. Technician was 3 hours early yesterday and now was on the phone for 1.5 hours all to say sorry we can’t get a tech out until next Friday. Great start for a new customer. #Bushleague. Maybe @TELUS can provide better care.
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RoboltDevOwner
(@ImbeaultStryder) reported
@TELUS why ******** is your god damn internet so ******* slow, like seriously get it together, we have no connection
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Ember November - I wanna be an #ableg Hall Monitor
(@ember_november) reported
@InfoTrekCalgary WOW - that's a nightmare, and a REALLY good reason to never deal with Telus again.
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Oliver Kuehn
(@oliverbikes) reported
@TELUSsupport Vancouver. Turns out the first two numbers I looked up for Telus Home Internet Support let me to a message that said they were closed. I tried a 1-866 # and got a live person.
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BretCB
(@bretcb) reported
Hi @TELUS @TELUSsupport . Mobile customer since '98 (ClearNET). Have 3 lines @ $50/mon w/5GB data each. Competitor (not MVNO) offered <$46/mon w/20GB data each. Can you match/beat it?
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Toastheaven @ critically acclaimed MMORPG FFXIV
(@Toastheaven) reported
Is anyone else on the koodo/telus network having issues with text messages going through?
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Chris, can i be a rockhopper penguin?
(@ChrisForGoodGov) reported
@ember_november We use Shaw. We left Telus years ago after their terrible service got to be too much.