Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (53%)
• Phone (23%)
• Total Blackout (8%)
• Wi-fi (8%)
• E-mail (4%)
• TV (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Montmagny, Grande Prairie, Calgary, Winnipeg, Surrey, Edmonton, Nanaimo, L'Épiphanie, Duncan, Vancouver, Guelph, Brampton, Mississauga, Montréal, and Whitecourt.

City	Problem Type	Report Time
Montmagny	Internet	17 hours ago
Grande Prairie	Internet	1 day ago
Calgary	Internet	1 day ago
Winnipeg	Phone	1 day ago
Grande Prairie	Internet	2 days ago
Surrey	Internet	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Josh Butler (@RSHFarms) reported 7 minutes ago

  @kendude64 @TELUS @TELUSsupport Terrible, hard to run a business with this crap.

• 
  Dean (@Dean403) reported 9 minutes ago

  @northopsss @LeafSingh I work for Telus and can help you if you want. I'm just a local tech (AB) but if you want to DM me I can give you pricing and if it works for you either ship SIM or activate esim.

• 
  Carson (@CarsonTalkMoney) reported 10 minutes ago

  @BoomerDivvies @TELUS Is that a cell phone provider? I have never heard of them

• 
  Carey Bolam (@CareyBolam) reported 15 minutes ago

  @TELUS Are you sure? I got an "Improve your Telus Service ..." about the call I received asking me to rate the CSR's performance

• 
  Snepts’ Skate (@GroeningRyan) reported 16 minutes ago

  @PartPhil @TELUS got busted using Ai to get rid of customer service accents of their offshore employees.

• 
  Ballantyne Marketing (@ballantynemrktg) reported 18 minutes ago

  @HockeyPatrol Another reason to cancel my Telus TV subscription.

• 
  Adamo (@adamo069) reported 18 minutes ago

  @TELUS all I want to do is cancel. Can’t do it in store. Call and wait 30 minute to be told it’s closed now. Can’t wait to never go back

• 
  Twitchy Humorist Grit (@TwitchyGrit) reported 19 minutes ago

  @TELUS @mmabrey1 • Last night: Called and were told there was a "known service disruption" in our area. • This morning: Called again, told the exact same thing. • This afternoon: Called a third time, and TWO more employees confirmed a service disruption.

• 
  Prabu 🇮🇳🇨🇦 (@mprabu85) reported 19 minutes ago

  @TELUS Still nobody reached out yet. Pathetic service. @TELUSsupport #telus

• 
  MoneyTree (@sk_bossman) reported 22 minutes ago

  @BoomerDivvies @FullScopeWelds @TELUS Make sure they don’t ding your or your companies credit rating over this. Either with late payments or if it gets bad enough a judgement

• 
  peter the butchwhore (@hotglassofskank) reported 22 minutes ago

  it’s crazy that telus can charge me $135 to cancel my internet service when they do not offer the service at my new house. like that’s a YOU problem.

• 
  Jeff Galbraith 🇨🇦🤝🇺🇸 (@JeffG4Sovr8nty) reported 24 minutes ago

  What is it with Telus service agents??? English is not their first language!!! Condescending happiness!!

• 
  N2S (@Indig2S) reported 29 minutes ago

  @TELUSsupport absolute bullshit service. I’m done with Telus. Cancelling everything. Over a month & at least a dozen agents & 2 home visits to transfer an account. Was assured I could keep home phone number & keep email addresses. Account finally transferred & lost it all. 🖕🏼🖕🏼

• 
  ICE CANADA (@BenDaws22753025) reported 30 minutes ago

  @JustMeJamie64 @Rogers Kicked Telus to the curb last week, they asked why, I told them their installers who were contracted for 2.5 hrs came and did half *** job in 30 minutes while speaking Punjabi in my house. Then upon reaching out to customer service, more foreigners. No Telus No Timmies No Thanks.

• 
  Alx Spiker (@YourFutureCoder) reported 32 minutes ago

  My issues are resolved finally, used a second phone to call Telus again while still on hold and in 15 minutes the other guy solved my problems and restored my confidence in Telus. I may have just gotten a bad employee.

• 
  CricketLivesMatter (@CricketsMatter) reported 33 minutes ago

  @fordnation Listen up, your rhetoric about our data was beyond moronic. EVERY SINGLE CANADIAN COMPANY sells our data to whomever they CHOOSE to because YOU half wits allow them to. Rogers/Shaw, Telus, Bell and the list goes on have been doing this for decades. You know since phone books were invented? Clearly you never read the pages in those books, wherein you had to write a letter and mail it in to a PO Box and OPT OUT to prevent them from doing so. Now you're acting like you're concerned about it and think that it just remains in Canada because we're in Canada? EVERY ONE of those corporations has AMERICAN INVESTORS you half wit! There will be NONE left because you keep spewing nonsense you know NOTHING about! NONE of those corporations would survive or even exist without American investors, again because YOU all allowed them to. How many businesses and investments do you have in the US, Doug? Don't say NONE because we all know you do. You're just like Carney, you lie about everything. Stick to what you're good at Doug, kissing Carney's ***, eating and drinking at the buffet!

• 
  Martin Pelletier (@MPelletierCIO) reported 34 minutes ago

  Canada is in serious trouble. Telus stock is an indicator of what is to come. 😳

• 
  Bon (@bon_muses) reported 36 minutes ago

  .@TELUS 👋 You took $$ out of my account today for a service I cancelled a month ago that was dealt with by the so-called “escalation team.” You charged me for a service and equipment I do not have. This is after I called in yesterday to stop this AGAIN @CRTCeng #fraud #BC #liar

• 
  Stanton (@StantonsLab) reported 36 minutes ago

  @DarrenJMoots I posted on my old account that I was selling telus at 20 in January Mty why has been a real dog but it's very short sightedness They're closing down all their crap businesses basically Papa Murphy's and they're going to come out way better Short-term pain long-term gain It's a huge holding of mine like top 10

• 
  Valentin Prugnaud 🦊 (@valentinprgnd) reported 39 minutes ago

  Building RSC Boundary, Hookie, and Streambench (native Mac app for Kafka/NATS/Redpanda). Spent the last few years shipping AI-powered dev tooling at TELUS: an incident workflow (500+ reports), an LLM eval framework on the Vercel AI SDK. Looking for a senior product engineer role in AI-native devtools. Remote, Canada. Open to scoped contract work too, audits, specific features, fixed fee. DMs open.

• 
  G (@GDMK26) reported 40 minutes ago

  @TELUSsupport Having an alarm issue. I call the Telus Security phone number 855-255-8828 and they say there is an hour wait and no one called any of our call back numbers. BTW, the burglar won't stick around for an hour. Is your Securty system fully broken? Good grief.

• 
  Bryan Clarke (@CoastalClarkey) reported 45 minutes ago

  Haven’t had a family doctor for over five years now. 🇨🇦 Try to sign up with some online company called Maple: sure no problem, take all my info….then they hit you with “join for $85 / mth.” Try sign up with Telus MyHealth: sure no problem, take all your info…no appointments available. Checked three months out. Canadian health care is so bad. Our BC government runs >$10B deficit, yet outcomes are simply terrible. Luckily, I live near Washington USA. Maybe I’ll just get a doctor down there to finally see how expensive it really is (or is not).

• 
  Bon (@bon_muses) reported 46 minutes ago

  @TELUS Sent email formal complaint to #CEOs office for review after dealing with numerous escalation managers

• 
  Frustrated HCW 🇨🇦 (@stormymarie13) reported 49 minutes ago

  Nothing like spending 1.5 hours on the phone with @TELUS because their own rep borked my account last month and magically “no one can do anything about it” Currently holding for the 4th person, let’s see if they can fix the problem THEY caused…

• 
  G Had Joe (@Alpha_Views) reported 50 minutes ago

  @HarlowJourney @TELUSsupport @TELUS Things that never happened.

• 
  Jase P (@jasonforu1986) reported 58 minutes ago

  @JustMeJamie64 @Rogers When I call Telus it's always some third world garbage ******** like India or the Phillipines.

• 
  viv 🧀💛👑 (@vivthelesbian) reported 1 hour ago

  @hotglassofskank @RonnyTheSinner i used to work for telus and had a widow come in to cancel her late husbands cell phone so i had to call corporate and they’re like “we need proof” and she’s like “he died two days ago i don’t have any yet & can’t afford the bill coming out tomorrow” and they said “well too bad!”

• 
  P.V. (@dynamicdojo1) reported 1 hour ago

  @JustMeJamie64 @Rogers I just did the same with Telus they operate out of El Salvador and the Philippines. The service is fast and they are well trained. One guy had chickens in the background, but i wish they were operating in Canada.

• 
  Pelch61 (@I2LENS) reported 1 hour ago

  @Frid45 RBC and TD Bank have large investments in the USA. Their brand is everywhere down there. Rogers, Telus and Bell sell iPhones, which is made by an American company call Apple. Metro, Sobeys and Loblaws sell American produce and other products that are American. Can you really be this stupid?

• 
  Dennis Van Raalte (@dvanraalte) reported 1 hour ago

  @TELUS @TELUSsupport How do I sign a contract with you for you to go and increase my rates after 8 months? Someone better reach out and correct this. Brutal service. @TELUSBusiness