Telus Outage Report
Why is my Telus service not working?
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
March 04: Problems at Telus
Telus is having issues since 10:40 AM EST. Are you also affected? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (44%)
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Phone (30%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Toronto, Calgary, Saint-Georges, Purpleville, Vancouver, Prince George, Montmagny, Nanaimo, Ottawa, Edmonton, Richmond, Oliver, Parksville, New Westminster and Montréal.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Wi-fi | |
| Toronto |
Wi-fi | |
| Calgary |
Internet | |
| Saint-Georges |
Internet | |
| Calgary |
Internet | |
| Vancouver |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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adele duncan
(@adeleduncan) reported
Wow Telus. Pay you $175 per month and during a pandemic we are without service for possibly 2 days?? Not acceptable for customers since <2000.
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Drew
(@drewfurn) reported
@TELUS When starlink finally comes online in the coming months, don’t worry we will quit asking for service from telus as we have for the past 9 years.. you had your chance, me and my over 100 neighbors will be taking our business elsewhere
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Drew
(@drewfurn) reported
@cairns001 @TELUS Ummm where in Canada doesn’t have clean water or hasn’t already recieved government funding to help pay for the cleanup.. on the other hand we are the only first world nation that doesn’t have high speed internet everywhere.. just curious as to what’s to be ashamed of here?
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Mr.Nort13
(@MrNort13) reported
Wtf is @TELUS doing acquiring health care businesses? Because a telecommunications company is naturally suited to branch out into health care? Um, no thank you.
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Bonny Bloxam
(@BonnyBloxam) reported
@gvmxmma I’ve Only been with telus&no issues!
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Natalie Pon
(@PonNatalie) reported
@arundeepyeg Hendy’s Telus Internet always sucks so maybe?
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Dr. Viking Hat.
(@JonLueke) reported
@ChrisLaBossiere @Shawhelp Also: If I had the option for Telus fibre internet, I would have switched. I'm actually in an area that doesn't have fibre service.
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Boner McGregor
(@ltsRequ) reported
@1doinitanyway1 @TELUS I pay $55 a month for unlimited everything. Not a bad price
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Drew
(@drewfurn) reported
@marian_crow @TELUS Never said they don’t count but I have also heard that the governement has already allocated and distributed funds to First Nations to assist with the clean up? Or is that information not correct/relevant?
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krys
(@spideynorris) reported
@formulayuki @F1Yann TELUS IS A TV SERVICE PROVIDER ?!
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Ben D
(@Pyke) reported
@TELUS Or you could use the money you take from us already and instead of shovelling it to your wealthy shareholders you could invest in your business. What a ******* fail!
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Drew
(@drewfurn) reported
@marian_crow @TELUS Ummm where in Canada doesn’t have clean water or hasn’t already recieved government funding to help pay for the cleanup.. on the other hand we are the only first world nation that doesn’t have high speed internet everywhere.. just curious as to what’s to be ashamed of here?
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MoxyAnna
(@liquorwench) reported
from
Elk Point, Alberta
@telus Trash company, trash customer service. Disconnected my internet for an apparent unpaid payment arrangement that isn't even due for 3 more days. Said they would reconnect my wifi within 48hrs. Been a 20yr customer, guess I'll be switching providers.
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Tony Montana
(@john_chinniah) reported
Never in my life have I ever dealt with a more stupid customer service rep..... come on Telus
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on vacation. shouldn't be tweeting.
(@kristadb1) reported
@RealMattHopkins @danjoseph22 @mileslunn I got in trouble at Telus because my accent came back during a call w a client no one could understand BC of his accent - so he got sent to me. But apparently my accent was unprofessional when it came out 🙄🙄
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marian crow
(@marian_crow) reported
@drewfurn @TELUS there are many communities without drinking water. boiling the water does not help when the pollution is chemical. where have you heard that the problem was corrected?
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David 🇩🇪🇨🇦
(@reginadave) reported
@tequilasheila10 I searched online and hundreds have same issue. But people in states who got android 11 say it fixed it. Telus won't get it til January. Lol
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Tony Montana
(@john_chinniah) reported
This lady trying to tell me false **** .... I worked for Telus before dumb ***, half the **** you saying isn’t true
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Danielle
(@mrsmaley) reported
Whoa, super disappointed in @bell right now. My husband and I went over 8 MB data this month. Was charged $20!! No warning of getting close to being over. At least when we were with Telus, they would send a text!! 😱 @Bell_Support can you help here???
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Jeff Dick
(@JeffDickYYC) reported
Cancelled one of our @telus cells last month. Got a bill for it today. Tried calling in twice for support and keep getting hung up on. Darn it! @TELUSsupport
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604atom
(@604atom) reported
@TELUS what is going on? We switched from copper to optik internet in the summer and have not been invoiced yet despite calling in 3 times (on hold an hour each time) assuring you would fix it. We are honest and want to pay but want to avoid a large bill when you wise up
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Drew
(@drewfurn) reported
@MarkHin83862722 @TELUS Ummm where in Canada doesn’t have clean water or hasn’t already recieved government funding to help pay for the cleanup.. on the other hand we are the only first world nation that doesn’t have high speed internet everywhere.. just curious as to what’s to be ashamed of here?
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Nancy Argyle
(@Plan_Prep_Live) reported
@TELUSsupport My 95yo mother’s landline went down yesterday. Her Lifeline is not working because of this & it’s required by her care facility. This forces my brother to sleep overnight with her in a tiny room while both wear masks. @Telus says they’ll come Monday. Pls fix today?
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m3t4lw01f
(@m3t4lw01f) reported
@VoosieVooters @Xplornet We fall back on our mobile data and tether to get though. Thank God my bill cycle is about to reset because we're close to going over. Again. Luckily that is the "unlimited" plan from Telus that just gets slowed down. Rural living!
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gerrywahl
(@gerrywahl9) reported
If you are a Telus customer-AND get a discount on the price -most people do-check you billing-Telus UNBELIEVABLY charge GST etc based on the price BEFORE the discount-no reason to do this but they do-do u pay GST or PST based on any sale price - NO! Complain!!!
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Tony Montana
(@john_chinniah) reported
never in my life I have ever dealt with a more stupid customer service rep .. come on Telus
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🇯🇲🇹🇹
(@unrulyzo) reported
Switched back to Telus can’t stand freedom customer service man
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mobjois
(@mobjois) reported
@TELUS : you have a golden opportunity to take Shaw’s customers in the older areas of Sherwood Park. They can’t/won’t address infrastructure problems leading to poor internet. The second you run fibre, we’re there.
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Kyle Stone
(@FnStone) reported
I’ve canceled my #PSnow subscription and I’m going to cancel my @netflix because my @Telus is so horrible. I really miss @Shaw and it’s high speed.
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Paul Lafreniere
(@challenger75e) reported
@TELUS Never mind internet services, Telus’s cell phone service is getting worst by the day where we live