Telus Outage Report
Why is my Telus service not working?
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (47%)
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Phone (28%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Calgary, Nanaimo, Selkirk, Montmagny, Surrey, Vancouver, Prince George, Chilliwack, Edmonton, Red Deer, Lethbridge, Toronto, Wainwright, Coquitlam and Vermilion.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Internet | |
| Nanaimo |
Phone | |
| Selkirk |
Phone | |
| Montmagny |
Wi-fi | |
| Surrey |
Internet | |
| Surrey |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Brad Veinot
(@VanCityVeinot) reported
Make that 3 times in one night. @TELUS you’re the WORST ISP in #BC.
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Haersh 👑🦋
(@HersheyBarzXo) reported
@TELUSsupport someone has repeatedly been trying to hack into our Telus account this weekend and again today. What do I do? I changed our password just in case but the fact that they keep trying to log in is super annoying bc it keeps locking my account. Fix this ASAP.
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Amy Stone YT 🇨🇦
(@StonePathExplo1) reported
@TELUSsupport is Telus down or something in the GTA Ontario? I’m on wifi but my “Cell service” says “Searching”
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jae❄️
(@Jaebrdns) reported
did Telus just eat ****
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Jacob
(@Mrhockey1231) reported
@ShawnaGofABPoli Someone check wirh @TELUS to make sure the phone lines don’t go down like when the Rolling Stones came to town
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caprice 🌙
(@mintimidation) reported
Is anyone else having issues with Telus rn??? My service is totally gone and can’t come back......
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Theodore Hsieh
(@TheoHsieh) reported
@TELUSsupport ive been on the phone waiting for 30 minutes to talk with a rep from custom security services regarding being locked out from my telus security app. Can you help? Hard to imagine if this is the response time i would be getting if someone were to break into my place.
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Mark Sweeney
(@MarkSweeney) reported
@safeandsilent They also ignore the disability taxes we face to access messages: Visual Voicemail is built into iOS, but Telus charges you $5 a month to use it. Replaying messages is a pain because there's no way to skip past all the message info crap (time, date and phone number of caller).
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Commissioner Miner
(@fanCRTCProfling) reported
@brand_oh Denial of essential telecom service for having an Indian Status Card. It keeps getting worse & worse. Hope you can file a human rights complaint. This is up there with Telus denying service in the 867 area code (Majority of pop is aboriginal/FN). #CRTC
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Mcp
(@MCP_82) reported
@TELUSsupport Are you having a network issue? Two telus phones in the house are unable to make or receive phone calls - GTA Area
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Vipin
(@Vipin39027196) reported
from
Toronto, Ontario
@SamsungCanada @TELUS All lie about phone as i experiensed worst service, all customer representative officer lied that they send new charger within 15 business days. But its been more than a month and no update on status, still saying same while calling back.
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Jenna Greig
(@jlgreig) reported
@rdcoulthard @TELUS @CCTS_CPRST Telus is the WORST. After calling my parents incessantly, they showed up at their house on a Sunday afternoon & high-pressure sold them a similar deal. My sister caught what was called a billing error and it was reversed. Of course, there's no other provider they can switch to.
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Kutzki
(@fynecraft) reported
@TELUSsupport @TELUS I live in Vaughan. 0 cell service or reception. Happened within the last 10 minutes. No idea what's happening. Please fix it
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Rich Magoo
(@MagooRich) reported
@Tesla @TELUSsupport @elonmusk Telus running scared now that Starlink is coming. Should have improved smarthub speeds and congestion issues years ago. Better start releasing unlimited data plans soon.
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Karl Gingerich
(@kgingeri) reported
@telus is there a problem with service in southern Ontario?!
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Bart de Water
(@bdewater) reported
@TangerineHelps what's the best way to transfer my down payment to my notary? They offer electronic transfer, transfer via Telus Assyst Payment and bank draft. Seems you support only the latter?
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merz
(@mashleylaurente) reported
lmaooo so is anyone else having issues with the telus network rn because its being dog **** right now
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Evie
(@EvieNightstar) reported
from
Edmonton, Alberta
@TinDizzy Telus just isn’t good in really old buildings. We switched to Shaw and have zero issues now.
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exit266
(@exit266) reported
@MyLeatherJacket Can I be fair and point out that Telus has a track record of absolutely shitting the bed when they do anything? You should have seen the **** show when the medical records first started switching to them.
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𝐑𝐨𝐛-YVR 📸
(@RobSpicerYVR) reported
@aggieloveseggs I work in the industry and predicting / implementing at maximum scale is near impossible and crazy expensive. There's network (incl TELUS), Servers, Storage, App S/W & Database S/W that all needs massive scale. Most build to Transaction/Sec knowing bursts will exceed capacity.
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Al
(@alihugginss) reported
Anyone else with @TELUS just randomly lose service?!?!
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Mo Mack's
(@MoMacks) reported
@CBCMontreal Not to mention the astronomical prices of their service in general even in the city to create equality between rich and poor kids internet access. Telus,Bell& Rogers have monopolized the market, so no competitive pricing, no product development &no improvement of service.
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Justin Fleming
(@Justin1Fleming) reported
@TELUS wtf I have to use my damn crappy @cogeco wifi now !! What’s goin onnn ? - Burlington
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me
(@Sandra18361757) reported
@OlaftheP @rose07611960 @shandro Call his insurance company line or Telus health link they should be able to help
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🏌️👀🤦♂️
(@fmj_19) reported
@TELUSsupport @TELUS are your services interrupted. No cell service. No calls or internet. Using wifi.
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Elizabeth Bañuelos
(@lizzybanuelos) reported
@TELUSsupport is TELUS down in southwestern Ontario? Keeps reading “no service” on all our phones.
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Kathy Dawson
(@parogy1) reported
@AHS_media @YourAlberta Working with Telus... huge part of the problem right there. @TELUSHealth
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chu chu
(@chukwulozie) reported
@MTN180 Hello! I bought the 5k roaming plan but have not been able to make calls with my line. The Canadian mobile providers(Bell, Telus and Fido) I'm roaming on their networks keep giving the "your line is bared from making calls prompt". I need your support to resolve this.
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Alberta Health Services
(@AHS_media) reported
Teams from Telus and Health Link are working to resolve an intermittent issue with some calls to 811 ringing busy. Please continue to be patient. Health Link does have capacity and is staffed up to help with immunization bookings.
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MEL GENERICO 🦹🏽♀️ /BLM/
(@Melbroxo) reported
Anyone else having issues with service from Telus?