Telus Outage Report
Why is my Telus service not working?
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
-
Internet (48%)
-
Phone (27%)
-
Wi-fi (9%)
-
TV (7%)
-
E-mail (5%)
-
Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Calgary, Toronto, Grande Prairie, Vancouver, Montréal, Edmonton, Wetaskiwin, Maple Ridge, Nanaimo, Laval, Surrey, Montmagny, Langley, Victoria and Queen Charlotte.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Internet | |
| Toronto |
Phone | |
| Grande Prairie |
TV | |
| Toronto |
Phone | |
| Calgary |
Internet | |
| Toronto |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
-
juice
(@yaboyjuice2neat) reported
Dwag Telus network is down 😡
-
Rochelle Strauss
(@rochellestrauss) reported
@TELUS are you reporting any outages. I’ve no phone service.
-
Jen 🎃 #SpookyMonth 👻
(@thatstitchgal) reported
Wow so Monday, social media’s went down and now today, Telus is down. Think the universe is trying to tell us to go outside.
-
Bryan Kelloway
(@BKELLOWAY) reported
@Bell_Aliant @Bell_Support I have called and went in store. I just know I have shopped around. I will get a better deal from @TELUS. Send me the phone line of higher ups in the consumer service. I have been a loyal customer for over 10 years. I'm about to switch
-
Synthia T.
(@synthiat) reported
Looks like TELUS' network is down, which is also affecting Public Mobile.
-
Andrews tekhCHEK
(@tekhCHEK) reported
@TELUSsupport luckily I have wifi since Telus just pulled a Facebook and shut its service off
-
Anna (Leaven) ✨
(@LeavenSays) reported
@TELUSsupport @coffeeandvinyl Looks like Telus cell service is out in many parts of Ontario
-
Wesley.C.AFC
(@UKwez) reported
@TELUS Network is down. Come on lads.
-
filip
(@filipcabrilo) reported
telus is down, not like i had hoes blowin up my phone anyway 😔
-
Tina Colangelo
(@TinaCinBarrie) reported
@TELUSsupport can you please advise if Telus service is down.
-
Oceanoflights
(@8bit_Kaylynn) reported
@TELUSsupport @coffeeandvinyl how can you say there isn't an outage? if you just search telus there is many people including myself who don't have service!!
-
Alex Cee
(@smo49key) reported
is anyone on the @TELUS network having issues with cell service?
-
Silvia Mendonca
(@SilviaMendonc82) reported
@TELUS is service down in Toronto? @TELUSsupport
-
Abdul Rahman
(@Doseofabdul) reported
@TELUSsupport a lot of people experiencing issues with their Telus service could you guys plz look into that.
-
Joel Matteis
(@jmatteis_ca) reported
@TELUSsupport @coffeeandvinyl In Chatham, NO SERVICE! Get it together, Telus service is not what it used to be!
-
Alexander Boldizar
(@Boldizar) reported
Lesson: never take calls from @TELUS unless you want to waste an afternoon on hold trying to fix the resulting mess.
-
KJ Edwards
(@_KJEdwards_) reported
@TELUSsupport @coffeeandvinyl It’s easy, pickup your Telus service provider cell phone and dial a number to see if it goes through. There’s an outage, can’t call or get data in Oshawa.
-
𝐵𝒾𝓉𝒸𝒽𝓎𝓂𝑒𝑔𝓈𝓈
(@saltyymegs) reported
🥲 awh man Telus down and i cant message my man
-
connor mitchell
(@connorm1tchell) reported
@TELUSsupport cellular data is down for everyone on the telus network in my house. any problems?
-
Steve McArdle
(@stephenmcardle) reported
@dalter Yep, Milton, no service, telus page says no outages... I beg to differ ;)
-
Breaking Badger
(@Badger883) reported
Yo @TELUS no service or data what gives?
-
Aaron 🥟
(@imaaronlo) reported
On Monday Facebook was down, today @TELUS is down. What gives? @TELUSsupport
-
Andria and Cooper 🇨🇦🐶
(@andie_paws) reported
@Telus @TELUSsupport Your call service is down and not working in Barrie, Ontario you might want to let customers know. Looks like cell service is down in multiple places….#TelusOutage
-
SpacedDuck
(@GringoStarr2029) reported
@TELUSsupport @coffeeandvinyl Bullshit. So many websites that track outages are showing almost all of Canada has Telus outages. Stop trying to PR reply your way out of having issues and be honest.
-
kourt !? 👻
(@happilydwt) reported
is telus down again i stg like i’ve been without cellular data for 30 mins
-
Alicia
(@ablair2) reported
lol TELUS is down
-
Mehqah
(@Mehqah) reported
@TELUS @TELUSHealth @NiagaraReach ARE YOUR SERVICES DOWN?
-
bee✨
(@beesavoxo) reported
@MonikaSocialYeg Telus is down.
-
Indy Navaratnam
(@indynav) reported
@TELUSsupport is there an outage in the Toronto area. So far at least 3 users on Telus have reported no service.
-
Gius7
(@joeguido25) reported
Anyone on telus having issues