Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (25%)
• Wi-fi (13%)
• Total Blackout (6%)
• TV (5%)
• E-mail (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Toronto, Vancouver, Surrey, North Vancouver, Edmonton, Grande Prairie, Calgary, Mississauga, Amherstburg, Peel, Duncan, St. John's, Montréal, Vernon, and Salmon Arm.

City	Problem Type	Report Time
Calgary	Phone	8 minutes ago
Toronto	E-mail	3 hours ago
Toronto	Phone	10 hours ago
Vancouver	Wi-fi	14 hours ago
Surrey	Internet	17 hours ago
North Vancouver	Internet	18 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Darnell S (@DarnellS83747) reported 9 minutes ago

  @hussien_th62406 @TELUS The absolute worst !

• 
  Ron Couturier (@RonCouturier99) reported 10 minutes ago

  @jodyvance @TELUSsupport @TELUS Ok what was the problem?

• 
  Steve Aldred (@stevealdred) reported 11 minutes ago

  So @TELUS I can connect to the network without a SIM card now? No? Then charging for one is a connection fee.

• 
  Brad Jeffries (@brad_jeffries) reported 15 minutes ago

  @Nuni_Sas_Yu @guyjbreton Yeah mine sucks if there’s 4 drops of rain and 15 km/hr wind. And that’s new Telus gear

• 
  DemonicAngelAlan 🇨🇦 🏳️‍🌈 (@Alan_Demonic) reported 15 minutes ago

  @wongkarwasian The amount of people I still find paying $100+ for like 2gb on Telus because they just pay the bill and move on sucks SO MUCH but I feel so glad when I find them and can get them moved for something better

• 
  Brett Stone (@BStoneBrief) reported 21 minutes ago

  @CanadianPro2 @MarkJCarney You can even technically use black water by transfering heat to sewage lines which would also facilitate district heating probably even more than the steam tunnels will in the downtown Telus building. But then that fosters bad bacteria.

• 
  Darcy Schultz (@darcyschultz) reported 24 minutes ago

  Grok says: "TELUS ... strong on network quality and coverage, but often criticized for customer service, billing, and contract issues." I'm trying to get my home internet service moved and it's been *painful* so this summary is exactly right.

• 
  Frank (@lastofthefranks) reported 24 minutes ago

  I've never repeated the phrase "I don't want TV, I don't watch TV" more times in my life than when talking to Telus customer service. It does nothing to stop them. I just want internet, stop talking to me about television. TV is for seniors who are scared of the internet.

• 
  Frank (@lastofthefranks) reported 25 minutes ago

  Trying to move my Telus internet to a new apartment. Customer service quotes some absurd price. Mention I'm looking at their website and it says same service is $70/m for that location. "Thats for new customers". Telus charges more for being an existing customer?!?

• 
  Mark (@markquarless) reported 25 minutes ago

  All I think of lately about Canada is negative because there isn't much positive news coming down the pipe. I'm thinking of moving us and am seriously looking into it. But I want to share something really positive tonight. Telus began here as a phone / Internet company in '98 and I used to hate them because of the many hours I spent on the phone with CSR about our internet speeds. But then they began a health program. I use Telus Health whenever I can because I still have no family doctor here in Canada - it's been 30 years. If I get one it's probably going to be through Telus Health and the work they have done. If I can go to them, I go to them instead of spending an entire day waiting in triage at any hospital or clinic. They've got it right (this is not a paid promotion, it's from the heart).

• 
  TELUS (@TELUS) reported 26 minutes ago

  @Sharisraven That's certainly not our intention and we're sorry you feel this way Raven. We're a DM away if you need help with your TELUS services.

• 
  Alisa 🖤💛💕 (@Blackbird3311) reported 29 minutes ago

  @TELUSsupport @TELUS how long does a customer need to wait on line for the next available team member? I think an hour is way too long! Do better

• 
  Onyinye The PM (@digitalbrandpm) reported 31 minutes ago

  @FemiOla63 @OurFavOnlineDoc Please check my status for remote job site. APPEN, and Clickworker is like bamboo dey work monkey dey chop. Very poor pay, Telus is for surveys that pays cents, Divert/Upwork are buyer seller platform where you have the Liberty to sell your skills,.. if you are looking for a remote apply to remote websites or sell your skills on Fiverr, Upwork or Freelancer.

• 
  Mark Warner (@MAAWLAW) reported 32 minutes ago

  @TELUS "... @Telus says its SIM charge 'is not an administrative fee. A SIM card or an eSIM has always been a physical or digital product for purchase, rather than an administrative fee' [and] is meant to cover 'real costs' associated with providing a new SIM product to a customer..."🤔

• 
  Susanne Bard (@bard_susanne) reported 35 minutes ago

  @Nuni_Sas_Yu @_satishiape Getting rid of CRTC starting a phone and internet service would be a great business after Alberta Independence. Competition was supposed to happen 20 years ago but instead Telus and Shaw bought their competitors, and the regulators let them. We need stronger anti-monopoly laws to keep competition going.

• 
  Marqee (@Marquis86069666) reported 40 minutes ago

  @ryan_weal @UnkleHack69 I know, I built their networks for 30yrs. I was the head Tech. Publics another washed down VS. Telus pretending it's not a part of a monopoly. I built every technology that came along. 5G is here to control everything you own. I hate this sht now.

• 
  TELUS Support (@TELUSsupport) reported 42 minutes ago

  @PaperHatchet Got it, can you try the steps below to cancel your game pass? Log into My TELUS (via web browser or the app) Navigate to the Subscriptions tab Find Xbox Game Pass Ultimate and click Manage Select Cancel Subscription at the bottom and confirm

• 
  Nsamba (@NvaZirobwe) reported 43 minutes ago

  @benmwine @faibanet Never be royal to these companies they don’t care about you I learnt the hard way. I for one I use Rogers communications but these guys increased my bill from 50$ to 70$ without notice I switched to Telus who gave me 40$ 1Gbps Rogers called me and gave me 1.5Gbps at 35$.

• 
  Tennis Girl 🎾 (@Nole_fan_girl) reported 43 minutes ago

  Not to mention that @TELUSsupport called me back only to put me on hold to go find a technician. What is the point of making me enter all my info in the chat and waiting for a callback. This is a #customerservice fail Is support from @TELUS something I'll need a day off for?

• 
  AntiMacro (@AntiMacro) reported 52 minutes ago

  Telus has had the ability to change plans via the app for years. It just doesn't work for almost anything, so you have to call in.

• 
  TELUS Support (@TELUSsupport) reported 54 minutes ago

  @bshynk Sorry you feel this way Barney, did you need any help with your TELUS services?

• 
  A ******* Leaf (@LeafusMaximus) reported 56 minutes ago

  @PsudoMike telus just charged me $20 in store for a sim card the other day, this is unfortunately already a thing. the worst part is this law was passed years ago but they were given an undetermined grace period until now

• 
  Chris Ryan (@Watchdog_MP) reported 57 minutes ago

  📱 Starting June 12, CRTC says no more activation fees, plan modification fees, or most early cancellation fees. Let’s see how long it takes them to comply with this… Spoiler: They won’t. Bell, Rogers, Telus and the rest will just hike base monthly rates, push harder on device contracts to keep cancellation fees alive, and invent shiny new “admin” or “service” fees with different names. Same game. Different rules. Regulating junk fees is cute. Breaking up the oligopoly and letting real competition in is what actually lowers prices for Canadians. How creative do you think they’ll get? Drop your predictions below. #cdnpoli #CRTC #Telecom

• 
  j9 (@JanineWils60777) reported 58 minutes ago

  @TELUS I will never support you. Piss off with your data centre's.

• 
  Ban Ned (@BannedOver) reported 58 minutes ago

  @hughhewitt Who gives a **** about him? Why aren’t you talking about the save act? Why aren’t you calling out your rino friends? Are you used to have Telus and all the others on your program all the time now you don’t talk about them they’re all going to get primary’d

• 
  Lucid Bull (@lucidbull69) reported 59 minutes ago

  @TELUS I sent you a dm and still no phone call. You continue to charge me when I haven’t lived there for months. No wonder everyone hates you. I’ve been a loyal customer for 26 years this is insane

• 
  Moses (@dynamozes) reported 1 hour ago

  @Highteaspeaks @Bell Try to get on an employee program with either Telus or Rogers. If you don't mind issues with network coverage sometimes and the likes, then try Koodo or Fido for cheaper plans. But if you want a plan that's 5g and the likes, then I'll suggest the Big 3. Worked for them before

• 
  David Berson 🟣 (@DavidJBerson) reported 1 hour ago

  @TELUSsupport I am visiting elderly friends who cannot connect to their tv service for three months and cannot get through to you. Their internet and phone working. The wife has Parkinson’s and they are at a loss. Can someone at Telus help, please?

• 
  Brenden Smith (@Moosetastrophe) reported 1 hour ago

  @TELUS The problem with that, is I don't live there. I can't do anything even if you "help". I have to set my own up, today, and if the same thing happens, you'll know.

• 
  DP (@DPod99) reported 1 hour ago

  @TELUS Your marketing team in India is out of control. We just had our agreed-upon contract canceled after we negotiated it with someone based out of Guatemala. What the heck?? Canceling a contract so someone else can try and get the commission is a crap business model!