Telus Outage Report
Why is my Telus service not working?
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
January 28: Problems at Telus
Telus is having issues since 11:40 AM EST. Are you also affected? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (48%)
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Phone (27%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Grande Prairie, Vanderhoof, Fort St. John, Calgary, Surrey, Brampton, Victoria, Edmonton, Vancouver, Winnipeg, Langley, Milton, Toronto, Montréal and Wetaskiwin.
| City | Problem Type | Report Time |
|---|---|---|
 Grande Prairie |
Internet | |
| Vanderhoof |
Total Blackout | |
| Fort St. John |
Phone | |
| Calgary |
Phone | |
| Calgary |
||
| Surrey |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Char🍍
(@cmills_87) reported
@Tara_Madden Telus said it would be over 4 hours, so i took it home...maybe a bad idea lol
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Shaun McDonald
(@sugarshaun_mcd) reported
Hey @TELUS your network here in Alberta has been absolute shite the last couple days. What gives?
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landbackbitch
(@firstbrianagh) reported
@TELUS needs to get less sensitive remotes i can’t even put my remote down half the time without it changing channels
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Rosanna Cholak 🇨🇦
(@CholakRosanna) reported
5 Telus calls IN A HALF HOUR this morning and the auto service even apologized and hung up to call again 🤬🤬🤬 so now will NOT be awake to talk to The escalation team in the afternoon 🤮
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🇨🇦 Liberal ‘Psycho’ Marc 🇨🇦
(@ontarioMarc) reported
@jbart1055 This service is available on Telus too!
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Georgia Louise Brown
(@Georgia58445456) reported
444pm. On hold for Telus mobility at payphone. Hoping to stay until 505. Hoping someone will help me.
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Nobody's Fool
(@Canadian_Guano) reported
Not upset with @TELUS mobility product, but their @TELUSsupport sucks. Everytime I go to change my plan, their system finds a way to screw it up.
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Shaun McDonald
(@sugarshaun_mcd) reported
Hey @TELUS your network here in Albert has been absolute shite the last couple days. What gives?
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馬德豪
(@CURTMAH) reported
@TELUS internet outage in central Calgary! 1 hour wait? 4 hours no service what gives???
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Adam
(@Adam90712) reported
@VancouverSun @TELUS Yes, which is why they get millions in gov’t subsidies, spend that money on ads like this & lobbying to continue to operate as part of the worst National Cartel, have unlimited power to treat customers like garbage and make their own rules. Cell service = necessity not luxury.
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Jackie Arcand
(@TravelsaurusRex) reported
@CraveCanada I subscribe to Crave through Telus. Just wondering if missing episodes from your programs (The Deuce season 3 ep 2, 4) are a Crave issue or a Telus issue?
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Jeff W
(@jeffster1970) reported
.@TELUS, @TELUSsupport - on November 30th STIR/SHAKEN technology became mandatory for Telus and others..so why am I getting more scam calls? CBSA has an arrest warrant for me? I don't have time for this, nor the fact we have the most expensive cell service in the world, c'mon!
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👻
(@akkabah) reported
ok so i allowed the telus person to upsell me on a pik tv something or other bc it includes the food network & i was hoping they'd have kids baking championship bc Sinc & i watched it once at a hotel & she asked about it for months afterwards.
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Debasmita
(@DebasmitaP1) reported
The customer is the only one who can be penalised irrespective of who is not able to deliver on service guarantee. Here’s a summary of all discussions with Vivint move team with dates and case numbers. Please save yourself and go with Telus instead…
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Where's Poindexter?
(@WestBench) reported
I thought #Telus was supposed to be filtering out phishing calls. Got one from "Visa" today. Caller number/name unavailable. No means to report on Telus Support. #crtc #cdnpoli
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Gary Khan
(@TechnicsGuy) reported
@TELUSsupport I need to talk to someone about my bill. I'm paying nearly 200 dollars for 75 mbps down and barely getting that as it is. Telus does not offer Fibre in my area Shaw is offering 300 mbps up and down, with 114 channels for $30 a month less than what I'm paying now.
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Georgia Louise Brown
(@Georgia58445456) reported
420pm. On hold for Telus Mobility at payphone. Hoping to stick it out until 505 pm. Then will try online. Not sure what to do. I need help.
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Rich Patterson
(@pattersonbrands) reported
@TELUS umm, what the heck's going on with your service in New Westminster? It's been cutting in/out for past 90 mins... something to do with that fibre upgrade?
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sunk818
(@sunk818) reported
@TELUS hello I need help with unlocking Motorola xt1540 (Telus). Are you able to help?
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Clark Sisson
(@ClarkSisson) reported
@twistercurl @TELUS Rogers is pretty terrible, so probably a little better than telus and mts
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Andrew
(@andrew00654110) reported
Just switched cable providers and instead of Spokane US stations I'm now getting Seattle US stations. Seattle TV is terrible, 3 hour blocks of just news on the big 3 networks and no #Gonzaga games. Not happy @TELUS I was not informed of this beforehand.
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Zivko Vasiljev
(@zivkovasiljev) reported
@Stockwell_Day It's the same mob that got you removed from the CBC and Telus board. Worst thing to do is apologize during their witch hunts, but rather stand up for common sense beliefs and values. The pendulum has swung way too far in their favour, mainly because we allowed it to happen.
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WestshoreRebel
(@WestshoreRebel) reported
@TELUS 5G - I just want a consistent/reliable cell signal in greater Victoria ..! Tired of dropped calls etc
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the guy In the back
(@EdmAvenger69) reported
@TELUSsupport Another SNAFU by telus. Waited 1 hour to speak with someone only to be told I called the wrong number. My time is valuable! If you want to retain this customer please reply
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Sara
(@saratwopoint0) reported
@TELUS I would like to know why Telus offered me a Plan that they had no intentions of providing. I purchased a new device based on said plan, and agreed to pay a premium for a device with capabilities to use it. And all you can say is “sorry” - and not even attempt solution
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Rosanna Cholak 🇨🇦
(@CholakRosanna) reported
@HILITINGHOCKEY @NikaDragomira Here , they are really Telus stores operated by others under the Telus name and not interested in looking at anything to help just sell . . sell . .sell . . Things you cannot return or know if you really need them
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Jason Silvester
(@jbsilvester) reported
@dockevinmcleod Contact your provider. I have a service from Telus called call control. It's free. It works like Recaptcha for your phone. I have it on my personal phones (both landline and mobile) and haven't had a robocall since.
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
Every week @TELUS calls my phone and asks for my husband and every week I tell them to call his number and every week they apologize and say ok and every week they forget and every week I hang up on them because every week I still don’t want their crappy internet service.
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TELUS Support
(@TELUSsupport) reported
@itsxbosstime It's a phone number for Telus Customer Service.
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Low Born Earthling 🚀 🌍 🏳️🌈 🌏 🔬 🌎 🛠️ ✊🏽
(@EscapedLight) reported
@theprovince @TELUS For all the young people who don't remember: Almost all of of Telus' network infrastructure was originally built by taxpayers and sold to them at bargain basement prices, just so they could turn around and charge Canadians some of the highest rates in the world.