Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (27%)
• Wi-fi (9%)
• Total Blackout (7%)
• E-mail (4%)
• TV (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Duncan, Edmonton, Vancouver, Beaumont, Calgary, Toronto, Red Deer, Toronto county, Guelph, Anmore, Montmagny, Winnipeg, Steinbach, Fort McMurray, and Markham.

City	Problem Type	Report Time
Duncan	Internet	9 hours ago
Edmonton	Internet	21 hours ago
Vancouver	TV	23 hours ago
Vancouver	Phone	1 day ago
Vancouver	Internet	2 days ago
Vancouver	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sh🎯t🌛is🌴urber (@amatoudi) reported 1 minute ago

  I just walked into a Telus shop looking for a prepaid SIM card for my stay in Quebec. 35$ for 50 Gig... Good deal I thought... + 20 for the SIM card...mmm ok. + 35 if they put in for me (in case there are configuration problems) We're up to 90$. WTF Corporate greed I say. Bye 👋

• 
  Nickspirit (@Nickspirit4) reported 2 minutes ago

  @onesoccer Since you no longer are showing CMNT on Telus one soccer I’ll be sure to cancel that station

• 
  Jason Englishman (@jenglishman) reported 6 minutes ago

  So....my mother has Alzheimer's and is mostly non verbal. We've been trying for months to get thru to @TELUSsupport to cancel her account, only to spend unimaginable amounts of time on hold. Today I brought her with her ID to the local Telus store. 1/2

• 
  vacey (@v4ceyy) reported 6 minutes ago

  @TELUS PLEASE fix your stupid internet

• 
  judy y (@Averyflash) reported 10 minutes ago

  @JasJohalBC Is Brent Chapman operating a boiler room out of the constituency office? I didn’t even know Telus bills could get that high. Is he on a constant vacation somewhere and those are roaming charges? Maybe some high flyer can break this down for us.

• 
  Don Elkington (@don_elkington) reported 11 minutes ago

  @LoveMy7Wood @TELUS My error.. Telus is Philippines and Rogers, India. AI helps them..: note the hold time out; AI explains issues and responses provided for them. So cool; so Canadian.

• 
  Cody J Bechard (III) (@nighthawwk91) reported 15 minutes ago

  Hey @TELUS what's up with my service lately? (Or lack thereof, I guess) located in Tilbury Ontario

• 
  ChorbyReese. (@ChorbyReese) reported 16 minutes ago

  @cmac229475 @MrStache9 Telus is about to get the boot from our house. There cell reception is garbage outside the GTA.

• 
  Pamela Jill Garrison (@PamelaG63253553) reported 17 minutes ago

  I hate cell phones. I noticed it 15 yrs ago. Cancelled it 6 yrs ago. Flip phone, no data. Best choice ever. Telus asked if I could be ok without, my reply, that is the problem, we don't need them. I only hope for massive cancellations. They will listen then, no more control.

• 
  Marni Miller 🇨🇦 (@miller5252) reported 18 minutes ago

  @Rogers is happy to string you along for 45 minutes passing you from one rep to another and then hang up on you. No way to reconnect. They want you to give up and not call back. How about I switch to Telus?

• 
  the 小さい kaiju //HOODLUM on SPOTIFY➡️ (@cannaKAIJU) reported 19 minutes ago

  Hotspotting from hubbys phone cuz wifi is STILL NOT WORKING @TELUS

• 
  Mark Burge (@markeburge) reported 19 minutes ago

  Me: please send a tech Telus: okay, but we think it’s a software/network issue on our back end, but the only way to report it is for you to remain on the line and I won’t send a tech till the backend teams says to. And that’s why I’ve been on this call for over 80 minutes now.

• 
  don't chew with your mouth open (@kFaNsUpAfLy) reported 19 minutes ago

  @TELUS I was told by tech support that its a known issue that some Samsung devices cannot receive calls and the only way to bypass this until @SamsungMobile comes up with a fix in an update is to force LTE not 5G

• 
  Broke Toshi (@btoshi25) reported 21 minutes ago

  there was a house party or something going on when the service was cancelled, totally unprofessional as ever with these bastards @Telus everyone is glad to be gone though 👋

• 
  Jen Wads (@jenwads) reported 21 minutes ago

  I hate how @TELUS doesn't care or help with bills, even if you are disabled or low income. So, you switch to another company and get "new promotions" and a smaller phone dealer (ie. Koodoo vs FIDO). And NOW they are upset I left! That's 20+ years of F OFF

• 
  Darren Gudmundson (@BrianOakely) reported 21 minutes ago

  @CTVToronto and they borrow Billions of dollars in our names, give it Bell, Rogers, Telus, etc., just to build more slop that will NEVER deliver Artificial Intelligence. Sickening. Served up by our own god-damned government!

• 
  Johan N. (@rk8215) reported 24 minutes ago

  We have $AMPG CEO saying that Telus already exceeded $40M LOI with $5-7 million dollars and that Telus is asking more configurations from them. They cancel ATM and announce stock buyback program AND same time Telus announces that they will spend $66 BILLION dollars to enhance 5G and fibre networks. Connect the dots. This is a huge find by @chinoalemano. 🔥🛰🚀

• 
  Viewer (@Viewer2006) reported 27 minutes ago

  @MrStache9 Teksavvy merely buys unused bandwidth from Telus, Roger's and Bell and offers their service using that pipe. They built their own management infrastructure

• 
  Yukoner (@Yukoner01) reported 33 minutes ago

  @iJonniM @cbcwatcher Ya totally. They can acquire guns on the black market for thousands of dollars at great risk to themselves but can't walk down to telus and buy an iphone and a laptop. These are criminals that are not broke in most cases and the degree's they have obtained are NOT in IT.

• 
  bijboutique (@bijboutique1) reported 41 minutes ago

  @TELUSsupport @TELUS your tech support is GARBAGE! Refusal to fix my service. Trying to FORCE ME to buy fiber optic. **** OFF I AM NOT BUYING FIBER OPTIC. COME FIX MY LAWN FIRST!

• 
  Vancouver Island Guy 🌊 (@VanIsleInvestor) reported 44 minutes ago

  @Zecco9999 @TELUS But 2 days for a new customer ? that can't be good @TELUSsupport

• 
  Matt Pisko (@MattPisko) reported 45 minutes ago

  I subscribe to Sportsnet through my TELUS television package. Every month I pay for your channels, yet because I live in Calgary and support the Vancouver Canucks, I am expected to purchase a full Sportsnet+ Premium subscription simply to watch out-of-market games.

• 
  KITTY girl (@Kittie40Girl) reported 45 minutes ago

  @SonyaPaterson I have been with Telus for my cell phone, back when they were Clearnet. They called me the other day and offered me an amazing deal on internet and steaming. As I moved along asking more details, the woman from Telus asked me where I lived and when I told her Toronto, she said she needed me to spell that for her. She said she needed my assistance with the township in Toronto. I asked her how she couldn't know the city of Toronto when Telus is a Canadian company and that I had never been asked for a township. I asked her where she was calling me from and she said, India. I was disappointed about that. Shame on Telus. Farming out jobs for cheap. I'm not giving them any more of my business, but I'm told Rogers is doing the same. Is that true?

• 
  Jim Rempel (@jim_rempel) reported 49 minutes ago

  Quite possibly true, I was raised with discipline, and many today are not. What I got as a kid, people today would call abuse, it wasn't. I started a business selling Internet access in 1995 and had 13 employees, this in North Central BC. We were an ISP until Telus monopolized the industry with the backing of the Federal and Provincial governments and bankrupted every small ISP in two provinces to the cheers of some of my customers. Ignorance is bliss, and yes, I'm still pissed off about it. Anyway, I had a few younger people work for me, some were good, many were not. It is a challenge to find good ones, but I can't help but look at places like Indeed and other online job markets and see how flawed they are. The hiring process is **** now, in the old days you hired your neighbors kid or someone you knew and trusted from Church made a recommendation. Grabbing a resume full of lies and flowery language is useless. Yeah, some kids are trouble but not all, but the way we find them has changed dramatically. In addition, when I got that job at 15, if I didn't pull my weight every minute of my shift, I was gone, instantly. Best advice I ever got was "fire fast and hire slow".

• 
  Johan N. (@rk8215) reported 51 minutes ago

  We have $AMPG CEO saying that Telus already exceeded $40M LOI with $5-7 million dollars and that Telus is asking more configurations from them. They cancel ATM and announce stock buyback program AND same time Telus announces that they will spend $66 BILLION dollars to enhance 5G and fibre networks. Connect the dots. This ia huge find by @chinoalemano. 🔥🛰🚀

• 
  भव्य खनेजा (@bhavykhaneja) reported 52 minutes ago

  @TELUS The service was canceled 3 months ago and i got charged with $6.78 and got no refund of $15.68 the account have no number this is ridiculous.

• 
  John Homan (@_JBH8) reported 55 minutes ago

  In case you're wondering about your Internet, phone service or TV service not working, flooding has created issues for @TELUS customers in the downtown area and for @Rogers customers, in the Greisbach, Londonderry and Beaumaris lake areas. Check their websites for more details #Yeg

• 
  Ed Fine (@Ed3463) reported 56 minutes ago

  @LoveMy7Wood @TELUS Heh. At the end of a fraught service call the bank rep made a brave effort at establishing a connection by thanking me for being a loyal customer since 2003. I have banked there since 1973.

• 
  King Zora (@camdogfish) reported 57 minutes ago

  New hobby when "Rogers" or "Telus" calls you is just act like you don't know anything until they start swearing at you and have a nice little screaming match until they hang up

• 
  Deborah Woods (@nocbc) reported 60 minutes ago

  Never answer. Unknown caller can go to voicemail. If they get past the screening which means they've had to press a number before you can get through to my phone. The Telus thing I don't even know what my number is but once you're one of my contacts and you've done that, then you can get onto my phone. But I still don't answer it if I'm not sure. If I don't know who the person is unknown, I definitely never answer. I usually use voicemail. Go to voicemail. I don't know what who or what you are