Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (48%)
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Phone (27%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Calgary, Vancouver, Edmonton, Montréal, Toronto, Chilliwack, Surrey, Montmagny, Hanna, Peace River, Cambridge, Lloydminster, Mississauga, Langley and North Vancouver.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Internet | |
| Vancouver |
Wi-fi | |
| Edmonton |
Internet | |
| Montréal |
Internet | |
| Edmonton |
Wi-fi | |
| Montréal |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Jacquie Fenske
(@jacquiefenske) reported
What the hell is the issue with @telus today? Thought it was just me. Checked with others and the good news I am not aline. The bad news it still is an issue.
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Brodie Friesen
(@Brodie_Friesen) reported
@telus, your service is subpar at the best of times and out for hours at the worst of times. This is one of those times. Cellular for Koodo and Telus is and has been down for the past two hours. As has our SmartHub and security. This has derailed my business and weekend away. 1/2
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Kristy
(@Kristy91808800) reported
@TheJourneyGenie @koodo Telus (which Koodo is) is down my texts aren’t going thru either
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New Dawn
(@DawneWarner10) reported
@TELUSsupport My phone notification is that Telus turn off my data service 🤔
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Furt Furtney
(@furtney) reported
@emerycarter I saw some folks posting about issues on Telus
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Matt Wilkins 🇨🇦
(@MattWilkinsYYC) reported
@ParaInTheWorld @Crackmacs @virginplus Virgin uses Telus infrastructure. The Telus outage is causing Virgin to be down.
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Thomas Kryton
(@ThomasKryton) reported
@TELUSsupport Typical service from Telus. Phone keeps reminding me every 20 seconds that I have no service. PVR and TV also are a problem with intermittent service now for 2 years.
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Karen Hunt (she/her)
(@countrygardner) reported
@mediarz @TELUS Not working for me either for the past couple hours
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Jordan Shah
(@JordanShah8) reported
@CanuckSlvrBlk @TELUS getting very bad reception today.
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Wait, who?
(@blazewolf32) reported
Telus' service is working about as good as an old frayed charger cable right now. I should know, I'm dealing with both
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Care
(@Carezzzz) reported
Telus you having a bad day? Turning data on and off
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Sheila Griffith
(@sheilalgriffith) reported
@TELUSsupport @giulianainvan My Telus datahub is not working and I have a meeting in an hour.
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NEVIN
(@YKANEVIN) reported
@WaitHereThen @shmitzysays Just lost data service here in Kamloops for Telus/Koodo
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Paul Rankin
(@pdrankin1) reported
@PublicMobile I have no voice or text service. Is your service being affected by the @TELUS outage? If so please notify your own customers.
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Scar
(@ScarletBjornson) reported
@Burkeeboy @yegsheens @Spanx41 yep bell is down and telus is off and on.
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Get A Hedge
(@GetAHedge) reported
Interesting how neither Bell nor Telus has any sort of announcements on their social media about their cellular service outages
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Monika Social
(@MonikaSocialYeg) reported
Is Telus network down? Two calls dropped now in south Edmonton
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Vitor Jose
(@V_Da_C) reported
@CanuckSlvrBlk @TELUS No it’s a typical #TELUS Service kind of day
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Toptierpix
(@toptierpix) reported
@TELUSsupport if I have to drop my shift work because the data isn't restored I'm going to make sure my months bill is fully paid for by Telus. FIX IT NOW!!!
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Paul
(@OfTwittah) reported
@set921 @teresabdutton @TELUSsupport Its canada wide. And telus website isnt working either for reporting outages. Its not just one area. Bc and Ontario are having issues. Cry some more
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Lisa❤'sJypsey🇨🇦🇺🇸
(@jypseywheel) reported
@TELUSsupport Lucky for me the only thing I've got thats Telus is my cell phone It's been back up then down #Annoying
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Kat T Kat 🌸
(@KeechyKat) reported
@_LoveMTB_ @RdLessTrvled Telus people are having issues in Alberta and BC
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Desiree
(@desduyzer) reported
Anyone else having trouble with Telus Right now ?
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TopKitten
(@top_litten) reported
@oghenx @TELUSsupport It doesn't matter who your provider is, if they use Telus towers you're going to be affected. Each service provider doesn't have their own towers in every area. They borrow each others
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audrey cornish
(@audreysc82) reported
Seriously #telus ? Wtf is going on? Fix this problem its an inconvenience to my job at the moment. NO MOBILE DATA SERVICE: TEMPORARILY TURNED OFF BY YOUR OPERATOR !!! FOR WHAT???
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Myles Chykerda
(@mchykerda) reported
@jacquiefenske @TELUS Seems to be a shared network thing. Bell, public, etc, all having issues.
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Stephanie Cole🇬🇧
(@Stephanie76861) reported
@Mona_Robertson @TELUS @TELUSsupport I had similar issues with my account the support center wasn't helpful, a friend of mine recommended me to Hackwizard02 on Instagram in less than 30min my account was back
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crow 🏳️⚧️🏳️🌈 (it/they/he)
(@CrowtheStrange) reported
major data outage across western canada- it's crazy!! from what ive seen, only bell and telus have been affected, but i can't be sure of that
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Bike commuter
(@Bikestowork) reported
@bunny_smash @Bell_Support Maybe they have deal with Telus to share signal for emergency use during Telus outage?
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Vitor Jose
(@V_Da_C) reported
@mediarz @TELUS No they weren’t that kind here there’s just no service