Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (44%)
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Phone (30%)
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Wi-fi (9%)
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TV (6%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Richmond, Oliver, Parksville, Vancouver, Calgary, New Westminster, Montréal, Whistler, Montmagny, Swift Current, Edmonton, Spruce Grove, Duncan, Kelowna and London.
| City | Problem Type | Report Time |
|---|---|---|
 Richmond |
TV | |
| Oliver |
TV | |
| Parksville |
Internet | |
| Vancouver |
Phone | |
| Calgary |
Internet | |
| New Westminster |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Michael Smit
(@msmit) reported
@Shawhelp 4/ @TELUS can you help? We don't have many options in Canada and I need to resolve this with as little disruption for my family as possible.
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TELUS Support
(@TELUSsupport) reported
@DavidJarquinP Hi DJ, are you experiencing issues with your TELUS home internet service?
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Chad Rhyason
(@RhyasonChad) reported
@dandoozled @TELUS We are down also
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Stephen Lee
(@StephenRLee) reported
@TELUS @FriendlyFuture That's awesome! Now could you spend some money on towers so we can get more than one bar of service?
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D.J.Zak 🇨🇦 ZAKtalks TECH
(@ZAKtalksTECH) reported
Hey @TELUS/@TELUSsupport, fibre has been down for 30+ minutes now. Outage in Calgary? I'm on the line with your support. I appreciate being told to power our modem "off and on" 5 times now... 🙄
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Zach Taylor
(@zasa) reported
@as_per_danielle Yup! TELUS dropped my bill about 90$ I always call Fido, I’m down to $50 a month for 30 gigs. I love a good deal. Usually can talk up the person and I feel I distract them to get the nice page of their play book
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Sinatra 🇩🇿🇨🇦
(@MrmSinatra) reported
@bvalderrama 60 bucks, Telus 40 GB unlimited. You gotta call them and fix the scam they gave u
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Chad Rhyason
(@RhyasonChad) reported
@ZAKtalksTECH @TELUS @TELUSsupport I cant get through and been down 45 min
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TrishParr.com 🇨🇦
(@TrishParr) reported
@TELUS your REAL strength USED to be in the quality support you offered, but sadly that seems to be a thing of the past... like the other 2 giant communication companies. 😟
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Caroline Mary little
(@CarolinemLittl1) reported
Great I'm pretty much out of data I thought my telus acct got paid. Why r they saying it's not then I would ha e unlimited data I think it's the brothers of Zion who r the problem or the cops
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Michael Smit
(@msmit) reported
@Shawhelp 3/ Moral of the story: if your parents are aging and use @Shawhelp , get them away from this terrible company as soon as possible (and check their bill too... they charge my mum 2x what I pay Telus for maybe 10% of the service spec)
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Russty
(@Russty1105) reported
@MargTokar AB has more doctors than precovid in the province. If the AB doctors were given a code we still wouldn't have had enough doctors to see patients. The only issue is that Telus was able to bill more. Given they have zero patient history the call likely takes twice as long.
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Joe Bowser - @infil00p@mastodon.cloud
(@infil00p) reported
Given the recent tele-health trend, how soon will people roll this **** out and charge governments for this? I could see Telus Health trying to pull a fast one by using an LLM as part of their services.
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CanadianCapital
(@Canada_Capital) reported
@NewcomerInvest $WCN Waste Connections $ATD Alimentation Couche **** $RY Royal Bank $DOL Dollarama $CSU Constellation Software $TIH Toromont Industries $TFI TFI International $T Telus $FSV First Service $IFC Intact Financial
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Trent Blair
(@Trent8675309) reported
@MatthewGreenNDP Pissing on Pierre, modest upbringing, job as paper boy, worked at telus, won 10k for essay "Building Canada through freedom" founded company, 3D contact Inc, worked his way to get where he is, ndp support trudeau not honest hardworking Canadians! Wikipedia, your facts are lies FU
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TrishParr.com 🇨🇦
(@TrishParr) reported
I used to LOVE @TELUS but not so much anymore. Two days now... and I STILL have not been able to get the support necessary to FIX this issue. NOT NICE!
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D.J.Zak 🇨🇦 ZAKtalks TECH
(@ZAKtalksTECH) reported
@RhyasonChad @TELUS @TELUSsupport Down since 4:43pm MT, for me.
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John Reid
(@johnb45_reid) reported
from
Coquitlam, British Columbia
Why is it that telus doesn't know what it's doing. I pay money to block my phone going out to the internet, except using my own wifi. Then I get repeated emails, texts to connect to telus internet. I guess they just pocket the money as a bonus for themselves. Fix your problem.
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JD Boisvert
(@jd_boisvert) reported
Hey @TELUS is it normal we have barely any reception in our house while the map is showing we should get high-speed 5G. Even across the #GTA we have difficulty to get consistent network coverage. We have 2 lines both with iPhone 13 Pro Max…
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Palliser Triangle Ag Project
(@KKoolyk) reported
@BantrySeedman It’s been by far the best rural internet we’ve had. And price point. Had Xplornet (garbage), then Rogers Rocket hub (great speed but expensive), then Netago local company out of Hanna (was overall good, company sold to Telus and I hate Telus)
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Kevin McArthur
(@KevinSMcArthur) reported
Telus 5g isn’t working in this storm… i can get a packet or two through immediately after reconnecting network and then they cut me. Uncool QoS or something…
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Becca
(@sssuperbecca) reported
@cogman_bryan Ps. I have hbo and therefore the crave app (I sign in with my Telus account on my phone or on my Roku). I’m in Canada and I can watch it on demand.
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Hank Smythe 🇺🇦
(@HSmythe10) reported
@levinepmc @torontolife MW BCE & Telus already tried the merger and in the end they are still somewhat merged since they share their network.
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gnomeoffender
(@gnomeoffender) reported
Telus ads were being read by David Herle on his podcast slogan "Telus for good' b/c it was offering service in BC everywhere. DH is on tv, owns a polling firm is on TV as opinionator and also plugging ads for the company taking health care from public to private.
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Colin Best
(@colinbest2) reported
@dandoozled @TELUS Mine is down too in NE.
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Colin Best
(@colinbest2) reported
@TELUSsupport Telus optik outage in NE Calgary. Any updates?
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Allison (She/Her) 🐀
(@FireflyAllie) reported
@CraigBaird I feel bad that the Saddledome and The Bow made it but the Telus Sky and Calgary Tower didn’t. The Calgary Tower seems sad now compared to modern standards, but it was a big deal and the continuous concrete pour was a significant achievement.
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Evan Bleker
(@EvanBleker) reported
@ElementaryValue @benbakhshi Not bad, but not as good as BCTel in around 1981. Gov monopoly phone company trading at a PE of 0.5x. Eventually became Telus.
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Quick-it-help
(@Prashan42728507) reported
Telus Internet Support is known for its exceptional customer service and technical expertise. Whether you're experiencing slow speeds, dropped connections, or other connectivity issues, Telus has a team of dedicated experts to help you troubleshoot and resolve any issues.
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Kevin Hayes
(@kevinhayesca) reported
I wonder if I even need to switch my cell phone provider from @SaskTel to @TELUS or @bell when I move to BC. Coverage might be an issue, otherwise, does it even matter if I keep a saskie number?