Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (45%)
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Phone (30%)
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Wi-fi (9%)
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TV (6%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Calgary, New Westminster, Montréal, Whistler, Vancouver, Montmagny, Swift Current, Edmonton, Spruce Grove, Duncan, Kelowna, London, Ladysmith, Prince George and Toronto.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Internet | |
| New Westminster |
Phone | |
| Montréal |
||
| Whistler |
Internet | |
| Calgary |
Internet | |
| Vancouver |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Xal!!!| 🥂AGLOVALE CAME HOME🥂!🇸🇴
(@over_thinkz) reported
@holybleed My condolences i hate hate hate Canadian mobile data WTF is 3gs for 60 buck I want to fight the personification of telus
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Dubya
(@953treehugger) reported
So I called @TELUS. Their call centre is located in the Philippines. Nice of them to support local. The guys rooster kept crowing in the background.
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Alexander Amell
(@aamell1990) reported
With @TELUSsupport @TELUS internet I can barely check my email or watch a 30 second video, never mind stream Netflix or download anything. I've spent multiple hours on hold with customer support and the issue persists, with no one able to help or take responsibility. Atrocious.
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sailor llyr
(@softfiresun) reported
m literally gonna scr*am telus is being so ******* frustrating why do i have to deal w internet problems when it was their ****** technician who didnt connect my internet properly
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ryosuke’s wife
(@TAKUMlCULT) reported
i hate telus so much i hate never having decent internet i hate this
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Paul Webster ChPC 🇨🇦
(@curling_coach) reported
Anyone have an online TELUS Tv login with TSN I could use for two months?
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GerT
(@GLewisTan) reported
@Ladymermaid @TekSavvyBuzz No matter the government the money should have been used for small business and the poor. I for one didn’t get any and I’m good with that. Why? Because I don’t need it. Bell,Telus,Rogers etc. needed it even less.
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rubbertrout
(@rubbertrout_) reported
@TELUSsupport That’s Telus support for you. Always with the helpful information. Never would have thought of that trick. Or would have tried it ten times.
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Shauna
(@blondeshaunayeg) reported
@coldclearsea @TELUS Yeah, my TV service has done it more than once to me too. Had to reboot the box then wait like 30 mins for it to initialize and get going again... but it's much less of an issue than the internet has been.
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Neel Saraiya
(@NeelSaraiyn) reported
@TELUS I have been your customer since only 6 months...one thing to note is that your network service is pathetic!! I was with Rogers before and their network and customer service was absolutely fantastic!! Once Rogers gives me a great deal, I am going back for sure!! @RogersBiz
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Shea Smith
(@realsheasmith) reported
@TELUSsupport is Telus down in Crannrook BC right now? Both my networks just dropped on me.
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hailstorm ϟ
(@HailzzMahdiuk) reported
So you’re telling me @NASA can get reception from Mars but I can’t get cell service in south Edmonton... come on @TELUS be better.
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cakeandgrace
(@cakeandgrace1) reported
Hey @telus your data sucks. I’ve never seen the spinning wheel of death on my Instagram account until I moved my services to you. @Rogers take me back!
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Jason
(@JasonS8383) reported
@TELUSsupport It is still down, the neighbors is working tho, I guess I’ll have to call telus support?
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Mike
(@coldclearsea) reported
@blondeshaunayeg I’ve been having issues with my @TELUS connection here for a few weeks too. Not so much with internet but my Optik tv cuts out every few minutes.
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Cadillac Williams
(@CaptCorruption) reported
@ShawInfo you should be ashamed of what you are doing to me promise a good deal for not switching to @TELUS and then don't apply the offer and charging more then what was promised and can't talk to a manager this has been going on sec Jan 1 and still can't fix it
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Pierre Dupont - #Resist. For hope.
(@PierreJDupont) reported
Good old spam Service Canada calls...from a TELUS mobility cell number, telling me my Social Insurance Number has been suspended because of criminal activity. Not today, spam-bots, not today...
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Melissa Smalley
(@MNSmalley) reported
@ellieharvie @TekSavvyBuzz Public Mobile. It's on the Telus network, but they have super cheap plans. I pay $35/month for unlimited talk & text and 2.25 GB of data.
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JAY PALTER
(@jaypalter) reported
@Shawhelp Absolutely brutal customer support experience. For the money I pay you each month, I expect to be able to call and talk to someone without waiting an hour. Are you *trying* to get me to switch to @TELUS?
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kakenob
(@kakenobttv) reported
@ShawInfo your internet services in the Fraser valley ******* suck when i can switch to @TELUS I 100% am. Your maintenance on servers always breaks your **** all the time.
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Huckleberry ButRcup
(@HuckBeryButRCup) reported
@TekSavvyBuzz 2008 Dave Wireless aka Mobilicity spent a mere $243 million to build their own network. By 2013 they withdrew from CWTA, citing "bias in favour of Rogers, Bell and TELUS". During restructure Telus tried to buy them. Catalyst Capital Group & Canadian government halted the deal.
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Terri Y.
(@luvsmyvdub) reported
Finally watching #TheEqualizer on demand but hey... @TELUS if you could let us skip commercials while watching on demand, it’d be nice. How much do we pay a friggin month & we already get the stupid pop up when we turn the tv on already...let us skip commercials 🙄😒
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Daniel D Kitteringham
(@DanAlmondDan) reported
@Shawhelp Random blackouts the last couple of days. This has been happening off and on for a year. I hate to say it but I may go to Telus. I've been with Shaw for 15 years but for the last year it's service has been hit and miss.
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Cheryl Rhodes
(@cheryl_rhodes) reported
Lost TV over an hour ago just when Global BC News was starting. Why is @TELUS censoring us? What happened on the news today that Telus doesn't want their clients to know about? Do NOT sign up for their ****** service!
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Andrew Wolff
(@a_wolffy) reported
I swear @TELUS Im going to stop being a customer of 20+ years just so you stop calling with promotions and discounts. I'm a happy customer, for ***** sake just leave me alone.
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mathew petruk
(@maxpetrock) reported
@Crusader3456 @RickKackis Yup. I've been with Telus, had shitry internet and then fibre after beyond light. No issues before or after. Not to sure why he's getting the errors he is..
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🍁🍂🎃🍂🍁
(@OhAnnabelLee) reported
@Nikorp Im not a Telus customer either. They’re forcing everyone in the building to get wired for it. Obviously Telus is offering it for free and telling owners it will increase their property value so they’re signing up. Scam.
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Bonita Hatcher
(@paperbeagle) reported
@TELUS im getting scam calls from your number. You own the network if you cant protect you - who is protecting me?
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Paul St.Denis
(@stdenis52) reported
@TELUSsupport on hold for over an hour y’all got 1 person working or what? Or Telus services just that bad that every customer is calling. Brutal
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Tom is social distancing
(@mapleservo) reported
@grg_mc But we’ve had horrible Telus service and I’m not happy with their UCP support so we cancelled our landline and now I just have a freedom cell.