Telus Outage Report
Why is my Telus service not working?
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (45%)
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Phone (29%)
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Wi-fi (10%)
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TV (6%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Vancouver, Courtenay, Hornby Island, Richmond, Stony Plain, Merritt, Roberval, Surrey, Coquitlam, Bradford West Gwillimbury, Toronto, Calgary, Victoria, Greely and Edmonton.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Vancouver |
Total Blackout | |
| Vancouver |
TV | |
| Courtenay |
Internet | |
| Hornby Island |
Phone | |
| Vancouver |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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*Kels*
(@KelseyGott) reported
@TELUS You are something else. After being on the phone for 3hours and 25 there is no solution offered. Pathetic. Terrible customer service from your “Escaltions Manager Navin”
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menace to sobriety
(@DobyXL) reported
@MojoFunky There are maybe 2 other service providers where I live but neither is fit for netplay so I am stuck being telus' *****
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Caleb Ipswich
(@sonoftheipswich) reported
Is there no easy way to contact @TELUS at all? It is either a 3 hours wait on the phone or a useless virtual help and I can’t do anything on either your app or on your website regarding my plan. Is this how bad your situation as of the moment?
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JohnFashionGuy
(@JohnFashionGuy) reported
@ADT In Canada…the service was much better when @telus didn’t own you here!
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Dette
(@ehhbcdefg) reported
@TELUS still requires employees to be vaccinated. I have been a Telus customer for several years (mobile & home services). Does anyone have any recommendations for different service providers for service in Alberta? I do not support forced vaccinations for employees. #cdn #ab
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Arpad Hild
(@zotfot) reported
@Penny36274714 @reaIDonaIdTru_ Well I had xplornet and was paying $140 for 300 GB but I switched to landline internet with telus and now I pay $70 a month with a home phone and get unlimited data and much better service now too
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Raj Patel
(@Rajio) reported
@Rogers Now I know they have better plans on the top shelf. I've been their customer for decades and "pay more" is the best they can do. So I guess I'm asking any mutuals in toronto, whats your plan? who are you with? Bell? Telus? Fido? Koodo? etc?
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Bo-Shiun, MD PhD 🇹🇼🇨🇦
(@boshiun) reported
@Emer_OToole Professor O'Toole: As a doctor, I'm terribly sorry to hear about your ordeal. Have you thought about getting virtual care in this case? Using service like Maple, Telus Myhealth (Babylon), etc. Things are bad in Ontario too.
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Caro
(@nursecaro13) reported
@koodo your customer service sucks 💩. When a customer schedules a callback, THAT MEANS CALL THEM BACK!!! Looking for a new service. Any friends have any recommendations? Not bell, telus or rogers proper, looking for alternative like public, virgin etc
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Gaia’s Dad
(@DooleyHendrix) reported
MGM or Telus ain’t never gave me no money like this before
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Jon Hagan
(@heresjono) reported
Lol…someone actually answered my call then put me on hold. @TELUS, You’ll never guess what happened?! I got cut off…
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JasonK
(@KokoBrew) reported
Where does superman change nowadays? #telus. Help him out, we need phonebooths
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👈 his emmy campaigner (🇨🇦)
(@SAWSANDJAWS) reported
wtf is telus presents
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Jon Hagan
(@heresjono) reported
Does anyone support customers @TELUS? I’ve been on hold for half an hour.
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Andrew Todd
(@Andrew197050) reported
@TELUSsupport Good afternoon, due to home finances I have notified BELL MTS I want to cancel internet with them. I was told internet with TELUS and getting an iPad (?) for internet. My bill would be $130 saving me nearly $80 comparatively to MTS. What more can you tell me??
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Melissa
(@MizzzV) reported
@TELUSsupport is there an outage in Edmonton? My internet/tv has been out for a couple of hours. Been waiting on hold for nearly an hour. Not happy with #telus at all. Nothing but issues since I signed up with Telus in the summer. @TELUS
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RM
(@roseplett05) reported
I have been telling my mom about the Black Friday sales at Telus for hours hoping to get a new phone since mine is broken and my mom has no money to get it fixed the phones are 5 dollars and up for paying monthly but my mom didn’t listen to me and they close in a few minutes
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Garry
(@GahriHuni) reported
@jesse_kleine Got the Koodo plan, they ran out of iPhones at Walmart. Picked up a Samsung S21 FE at $54/month and a $350 gift card. Signed up for Telus Internet 300 bundle with TV + 1 Theme pack, got $550 in bill credits as a Koodo customer. Sold S21 FE for $450. In the end, made $1350.
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Caleb Ipswich
(@sonoftheipswich) reported
‘Cause if this is how bad your customer support service is, I prefer to just buy out my contract and move to other provider with a better offer @TELUS
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michelle lopi
(@M_svek) reported
@MizzzV @TELUSsupport @TELUS My husband was in hold for 50 min. They confirmed after 20 min on with support that there is an outage.
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Nari on Ko-Fi 🌷
(@nariwalsh) reported
So @TELUS is trying to take me to court because of a past bill that I said many times I needed a payment plan to pay, and they failed to work anything out with me. They instead labeled me as "being difficult" Sorry for being poor @telus. I'll be offering the same thing in court!
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sharon taylor (shynk
(@sharontaylorshy) reported
@Weesesports @Sportsnet Terrible that sport net didn’t show that Davis cup was even on this morning on their programming info !! I’m with Telus 😵💫
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Crazy James
(@CrazyJamesAB) reported
More trash internet service in High Prairie @TELUS @TELUSsupport I give my money for reliable & fast service and your product is neither. Credit my account what I paid you this month, since UR not delivering. I hold up my end by paying my bill. Then you laugh & ignore the issue
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Bo-Shiun, MD PhD 🇹🇼🇨🇦
(@boshiun) reported
@Emer_OToole Professor O'Toole. As a doctor, I'm terribly sorry to hear about your ordeal. Have you thought about getting virtual care in this case? Using service like Maple, Telus Myhealth (Babylon), etc. Things are bad in Ontario too.
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Pablito Castello
(@CastelloPablito) reported
@SteveSaretsky @jesse_kleine Koodo runs on Telus network. It's a smart choice to go with Koodo.
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Modern Pundit
(@sen127) reported
from
Toronto, Ontario
If you want to have the worse telecom experience go with @Rogers. They have all this network outages and connection issues and still if you keep it they don’t appreciate the business. Customer service/sales are rude. Better cancel instead of calling them. Go with @Bell or @TELUS
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Barry Meng
(@BarryMeng) reported
@TELUSsupport @TELUS days later still no response to my request for service. Just bundled TV and internet. Is this the type of service I am to expect. Do better Telus.
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menace to sobriety
(@DobyXL) reported
Can't wait to get internet so I can play melee and stream again I gotta pay telus $46 before I can setup a new account but nobody I talk to knows how I can pay it 🙄 Called at least 5 times and noone can help me Please I just wanna hang with my fellow W33D5M0K3R5
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Kaul
(@rtcno1) reported
@TELUSsupport Pathetic service.. whenever you call Cx svc 1 hr wait time. @TELUS 👎
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Joey Matheson
(@MathesonJoey) reported
@TELUSsupport Louisbourg, Nova Scotia currently has a power outage and within 10 minutes of the outage, cell service became very poor for multiple TELUS users.