Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (61%)
• Phone (18%)
• Wi-fi (7%)
• Total Blackout (6%)
• TV (4%)
• E-mail (3%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Edmonton, Calgary, Innisfail, Vanderhoof, Vancouver, Surrey, Grande Prairie, Duncan, Mississauga, Sherwood Park, Kelowna, Brampton, Okotoks, Drayton Valley, and Taber.

City	Problem Type	Report Time
Edmonton	Wi-fi	1 day ago
Calgary	Internet	2 days ago
Innisfail	Internet	2 days ago
Vanderhoof	Internet	2 days ago
Calgary	Internet	3 days ago
Vancouver	Internet	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jason Boring (@JasonBoring99) reported 2 minutes ago

  @JustMeJamie64 @Rogers Telus is just as bad plus most of their technicians are from India, completely useless and no troubleshooting skills

• 
  Scott (@farmlivn) reported 4 minutes ago

  @RSHFarms @TELUS @TELUSsupport I have TELUS and it’s terrible. I had a guy at my farm and he was with Roger’s and is no better than mine.

• 
  Kjzil (@Kjzil1) reported 5 minutes ago

  @VoteCanadaCom I haven’t had landline service since April. Have called @Telus repeatedly, keep getting told “they are coming”. They must be walking here from India. Will be cutting off payments since I am not receiving any service. Also switching my cell phone provider.

• 
  starfishlb (@Starfishlb) reported 11 minutes ago

  How to ruin a business by @telus a business moves & brings telus they state same # but lie & then stated same accnt # but lied & then cut off the bus bc bus was paying old accnt # and telus not set back up 10 days later !!! WTF on hold for 8 hours not fixed

• 
  viv 🧀💛👑 (@vivthelesbian) reported 13 minutes ago

  @hotglassofskank @RonnyTheSinner i used to work for telus and had a widow come in to cancel her late husbands cell phone so i had to call corporate and they’re like “we need proof” and she’s like “he died two days ago i don’t have any yet & can’t afford the bill coming out tomorrow” and they said “well too bad!”

• 
  Reiko Koyama (@reikokoyama79) reported 16 minutes ago

  I've been trying to cancel my @TELUSsupport @TELUS services since Wednesday. I just got told they couldn't authenticate me, with my name & account number. I guess when you make it impossible to cancel, you figure we'll just keep paying, so it doesnt impact our credit.

• 
  ICE CANADA (@BenDaws22753025) reported 19 minutes ago

  @JustMeJamie64 @Rogers Kicked Telus to the curb last week, they asked why, I told them their installers who were contracted for 2.5 hrs came and did half *** job in 30 minutes while speaking Punjabi in my house. Then upon reaching out to customer service, more foreigners. No Telus No Timmies No Thanks.

• 
  Jikker G (@Jikfranco) reported 22 minutes ago

  @TELUS is a piece of **** company. It will go bankrupt pretty damn soon. Your fiber is ****. Stop scamming people you *****. $T.TO

• 
  Dg99600 (@DGribby) reported 28 minutes ago

  @TELUS @telusinternet your internet sucks!! And you keep increasing rates for no better service!!

• 
  B.R (@Blurrr_y) reported 30 minutes ago

  to reverse the charges and they can’t do it in store. Who ******** is going to go to their current subscriber first and tell them they’re leaving? I have hated @TELUS since day 2 of switching to them and am happy to be leaving them! Most difficult company to deal with EVER

• 
  The Bull Whisperer (@Thebullwhisper) reported 30 minutes ago

  @L9FRIENDLYSTYLE Maybe not, we'll see eventually. Court concluded BMI didn't have an unrestricted right to the Zillnk IP when it transferred it onward. There's a reason why the Telus relationship slipped by a couple of months, so far nothing mentioned as to why it slipped except "Titan shipments were delayed." Isn't it odd that the BMI - Titan - AMPG transfer happened the same day, AMPG claiming good faith, not knowing the IP was in arbitration? Good faith might be true. But imo that's a display of extraordinary bad due diligence from ampg "we didn't know about the arbitration." It might be a winner down the road, they got orders and multiple legs of their business to carry them. This Telus leg, related to the Titan IP transfer is looking weak at the moment though. No matter how many orders been placed, being able to deliver is what matters.

• 
  krufrank (Cutting Edge Comics) (@krufrank) reported 31 minutes ago

  🎼 I hate Telus. I hate Telus. 🎶 I cannot express in words how much I hate Telus and their lack of customer service. 🎵 @TELUSsupport

• 
  Ten Zowie (@TenZowie) reported 32 minutes ago

  @JFN1971 @MichaelVSmith7 @MarkJCarney I’m a Telus customer so I’m not getting price hosed by your duopoly. I can see prices are your sole motivation. That’s not the case for everyone. Thanks for the chat; good luck to you.

• 
  Diversity Workshop, CCIP™ 🔨 (@minnysan) reported 33 minutes ago

  @EPCOR Why? Are you going to repair my telephone line now? Telus is already on it. I told them to send the bill to you. Your garbage trucks are constantly hitting lower telephone/cable lines in the alley when dumping carts. I see it all the time. I'm positive this isn't the first time

• 
  Edohotep (@Edohotep) reported 34 minutes ago

  @TELUSsupport Ironic that a "how can we assist" reply doesn't reference anything I actually said. As for contacting Telus after-hours, outsourcing to other countries--those accents are too thick to make a conversation possible. Scripted responses to match scripted phone support, I guess.

• 
  SB (@swtyfrmthntrnt) reported 35 minutes ago

  And Telus is mailing me to call them and come back. Lemme see how I can get this down to $40 for 120gb + roaming 🤭

• 
  czar (@saurfey) reported 36 minutes ago

  @TELUSsupport @TELUS When I saw my current plan on your website, it was advertised as $45 for 5G+ Select 175 Canada-US-Mexico (up to 2Gbps), but when I signed up and ported my number from Public Mobile, I would get billed $55 instead. Why is that the case? Help please.

• 
  Glorious God (@GloriousGod01) reported 37 minutes ago

  REMOTE JOBS THAT REQUIRE NO EXPERIENCE OR DEGREE You do not need a university degree or years of experience to start earning in dollars online. These remote jobs are actively hiring beginners right now in 2026: 1. Customer Service Representative: answer customer enquiries via chat or email for international companies. No experience needed. Pay ranges from $15 to $25 per hour. - Apply on Jobright. ai, Working Solutions, and RemotePulse. 2. Data Entry Specialist: type and organize information into databases or spreadsheets. Basic typing speed of 50 words per minute is enough to get started. Pay ranges from $15 to $30 per hour. - Apply on FlexJobs, Upwork, and Kuubiik. 3. AI Data Annotator: review, rate, and label AI outputs to help companies train their models. No degree required, just clear thinking and good written English. Pay ranges from $40,000 to $55,000 per year. - Apply on Scale AI, Appen, Telus International, and Prolific. 4. Virtual Assistant: handle emails, schedule appointments, manage social media, and support business owners remotely. Pay ranges from $2,500 to $4,000 per month. - Apply on Upwork, Fiverr, and Belay. 5. Chat Support Operator: respond to customer messages in real time for international brands. No portfolio or degree needed. Pay ranges from $900 to $4,800 per month depending on hours and grade. - Apply on ChatQuip and LiveWorld. 6. Transcriptionist: listen to audio recordings and convert them to text. Pay ranges from $15 to $25 per hour. - Apply on Rev. com and TranscribeMe. 7. Online Tutor: teach subjects you are already good at to students in other countries. Pay ranges from $20 to $30 per hour. - Apply on Tutor. com, Preply, and iTalki. 8. Freelance Proofreader: read and correct written content for grammar and clarity errors. Pay starts at $18 per hour and grows with experience. - Apply on Upwork and ProofreadingServices. com. Where to find all of these jobs in one place: 1. FlexJobs (flexjobs. com), DailyRemote (dailyremote. com) 2. We Work Remotely (weworkremotely. com), and 3. RemoteOK (remoteok. com) all list hundreds of entry-level remote jobs updated daily. No degree. No office. No excuses. Above all, love God.

• 
  Ali Ma (@amalpro765) reported 40 minutes ago

  Who is in charge of Telus security? You are doing a terrible job at customer service !

• 
  Wendy 🇨🇦 (@perfectrose2011) reported 46 minutes ago

  @TELUSsupport Investigate the many who make spam calls to your customers. Also with your sentence, did you not understand my comments. Not asking for any help but complaining about spam calls by those saying they're from Telus.

• 
  Nicole Kearsey (@nicolek1989) reported 47 minutes ago

  @TELUSsupport @TELUS @Bell whoever tf owns the tower that was knocked out in St. John’s recently is gonna have to do something about it. Service has been terrible ever since. The year is 2026. I’m in a major city on a main drag and shouldn’t be losing service flat out

• 
  Stephen (@prairieoceanboy) reported 47 minutes ago

  @bruce_mcgonigal @bcndp YUP I have had same & did reach out to find out "who" has authority to use system & the emergency coordinator after some pushing sort of admitted besides keystone copsxHe suggested RICHMOND ndp mla So I called Crickets I will call Telus to see "who" they would allow

• 
  JonBoy 🇨🇦 (@jong9548) reported 49 minutes ago

  Telus World of Science TWOS - So much water damage. Why? Sure. Lotsa rain. But the damage is excessive. Are the Engineers that designed the building boy responsible ?

• 
  Apple (@ugochukwu619) reported 49 minutes ago

  @BrownBehaviour If only Telus will respond to you Those people are damn slow

• 
  Neil La Croix (@neillacroix) reported 50 minutes ago

  Why @TELUS & @TELUSsupport do I get charged $400+ a month and the cellular service in my area of New Brunswick is getting worse even though I have a new 17 pro max?

• 
  ***** Asol (@NiggaAsol) reported 51 minutes ago

  **** TELUS INTERNET SERVICE PROVIDER THEY ARE THE WORST ******* COMPANY EVER **** THEIR ******* LOCAL MONOPOLY IN ******* WESTERN ******* CANADA **** TELUS

• 
  🏆Crosby87 #BELIEVE (@Crosby87hfxfan) reported 52 minutes ago

  @TELUS I would like for someone to actually respond to address the issues. I still did not hear back from Alejandro after I responded to his initial questions.

• 
  E.C.Yoho-Author (@ECYoho) reported 52 minutes ago

  @NicoletteFuller @Rogers My mom had Telus for a bit had the same sort of issue. Think she went to telus and talked to them about going to the US go visit me, i will ask her and let you know. Her bill wasn't much if anything due to wifi everywhere

• 
  zealot (@maplezealot) reported 54 minutes ago

  @JasonOnTheDrums Right, like the consumer cares about that ****. BlackBerry would still be alive. This who buy local non sense so hippies can feel good about where they buy their produce is stupid. Y’all probably bought $100 bucks on amazon this week. The point being, is if u can not produce it less than the competition. Its over. For the same reason Starlink is beating Telus, and SpaceX is growing. Buy local is a facad of foolishness that long term goes no where. Big box stores already won there.

• 
  Leo Seyerpa (@seyerpa) reported 57 minutes ago

  @smith_noreen @sarobertson_ His only work experience is a service rep for Telus. He only knows to call his manager - and unfortunately - he is the manager. Dude is lost.