Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (27%)
• Total Blackout (8%)
• Wi-fi (8%)
• TV (5%)
• E-mail (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Edmonton, Mississauga, Vancouver, Sechelt, La Prairie, Toronto, Montréal, Grande Prairie, Duncan, Beaumont, Calgary, Red Deer, Toronto county, Guelph, and Anmore.

City	Problem Type	Report Time
Edmonton	Wi-fi	19 hours ago
Mississauga	Internet	20 hours ago
Vancouver	Total Blackout	1 day ago
Sechelt	Internet	2 days ago
Vancouver	Wi-fi	2 days ago
La Prairie	Internet	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  M.Brown (@MsMJBrown) reported 6 minutes ago

  @MrStache9 I ditched Telus over a year ago. My friends in Kitchener & my brother ditched Bell. Too expensive & ****** service. I haven’t had a land line for more than 10 years. I’m with Rogers now, for both home and cell service. Telus I was paying over $100 just for my cell. With Rogers I pay $25 for my cell. Cable wise, Rogers isn’t much cheaper but it is more reliable.

• 
  Douglas Mark (@DouglasJMark) reported 14 minutes ago

  Today, July 21, 2026, only 1 tech showed up with no ability to restore our static IP address. I told me to call the business centre again (the hole in the bucket since this began on July 16, 2026. He could fix our phone modem and had to factor reset it. (I could have done that). Our phone company had to send a tech out to reconfigure our phone modem. My call with the Bell business internet was respectful and the fellow I spoke with explained the situation openly and honestly that other stat IP addresses were affected last week and that it would be difficult to restore it. In the end, we are stuck with a different static IP address. I told him thank-you anyways and asked for compensation for the disruption. He forwarded me to customer care who we credit us a month or two of payments. (Better than nothing). I prepared my staff for this end result and our team at my office, at BlueBird Technologies who ensure our network and computers are running smoothly, and Telus Health were set in motion. We were reconnected to our EMR and patient care is returning to normal only 2.5 hours later (it could have been 2-4 days!). Our phones were also restored around the same time. In the end, it's a bit like the story of The Wizzard of Oz. A tornado took us far away to Munchkinland in the Land of Oz. It's not so bad here after all. Hope we can live here happily ever after.

• 
  suebear 🇨🇦 (@TheSueBear) reported 18 minutes ago

  @TELUS sick of AI bullshit customer service. Getting charged higher fees even though my contract isn't up until next year. Wasted an hour trying to contact customer service.

• 
  Orange Cone (@CanadianPylon) reported 20 minutes ago

  @TELUSsupport @Rogers @Bell Cancel with Telus. Horrific customer support/ understanding. They just cost me 80k on a mortgage renewal. My credit card for autopay had expired, and I missed it. I’ll own that. My account went 30 days over, and when I got that notification I immediately rectified it, paid in full, and put in an updated CC number. They outright refuse to take the late payment off my credit report for the mistake. I am 51 years old. NEVER one late payment ever. This dropped my credit score 86 points, and now on my upcoming mortgage renewal I cannot get the preferred banking rate as it dropped my score below 800 as a result. The rate swing will cost me approximately 80k over 5 years and Telus outright refuses to help. I’ve been a loyal Telus customer for a decade paying 350+/month for all their service’s, and hold close to $100k in Telus stock and this is the treatment I am getting for an honest mistake. Use any other provider. I will make it my life’s mission to make sure nobody signs up with Telus going forward. Friends, family members and employees included. I’ve tagged Bell and Rogers on this so they can share it with others to use as marketing to win new customers and show how you don’t treat a long time customer.

• 
  RdizLe922 (@totalrange7) reported 20 minutes ago

  @HubbyWifeshubby @labourtoleisure @67Dodge Why would you even invest in Telus they are a horrible telecom company there products and rates aren’t competitive at all

• 
  RouziM (@rouzi_mrouz) reported 22 minutes ago

  @tsxman The company I work for is a customer of Telus Health, and the pension plans I am a trustee for use Telus Health as pension actuaries.

• 
  Metthe#1 (@1Metthe) reported 25 minutes ago

  Then break up the Canadian telecommunications cartel of the big 3- Bell Roger's & Telus. They are charging us 10x more than USA & European firms do for BETTER content & service

• 
  suke (@sukekhosa) reported 25 minutes ago

  @mikey_rakkar @TELUS Terrible, getting calls from agents in India who don’t even speak proper English.

• 
  Sandie🇨🇦 (@Sandie23456) reported 28 minutes ago

  @genocidalgirl Yes. I get promotional calls from Rogers, Telus etc. often from some Indian with their stupid accent to which my reply is always “I only do business with Canadians”. They hang up on my every time. I’m far meaner with the Indian fraud/scam calls.

• 
  Douglas Mark (@DouglasJMark) reported 30 minutes ago

  Finally got through to Bell yesterday afternoon on a Sunday. Had to push tech support hard but respectfully. Thankfully, a manager called me back and pointed out that our original static IP address now belonged to someone else (I figured as much). He said static IPs are in limited supply apparently and it might be hard to get it back?!! 🫨 He promised to send a tech over in the morning to try and fix it (no guarantee we'll get our static IP back and might face more delays to reconnect to Telus Health). The Bell technician will have unlock our phone router to allow SIP lines to by restored. 4 days of lock out is not acceptable for our patients and I will push for better with a guarantee for fast response if our static IP goes down by some tech glitch in the future. Hope this will soon come to an end 🙏

• 
  PsudoMike 🇨🇦 (@PsudoMike) reported 31 minutes ago

  Telus took a $2.1 billion writedown on Telus Digital this quarter, the arm it built to sell AI and customer service work to other companies. Adjusted income still dropped 26 percent once you strip that out. I've built systems like this. The story sells long before anyone checks if the product holds up. Makes me wonder how many other Canadian telcos are carrying an AI unit priced on the same promise.

• 
  JayUpNorth82 (@Jayupnorth1982) reported 32 minutes ago

  @BenRabidoux Telus also sucks nuts

• 
  MAKAVELI🤘 (@Pgm__x) reported 38 minutes ago

  🚨 Get paid for submitting your selfies with TELUS! A new Face Deduplication Collection project is currently accepting participants. 💰 Pay: $0.55 for every accepted image 📸 Requirement: Submit 20–24 selfies to qualify for payment 🌍 Remote opportunity You may be asked to upload: ➜ Recent selfies with a neutral expression ➜ Selfies showing different head positions and angles ➜ Older photos from your gallery to help AI recognize changes in facial appearance over time 💡 Tip: Consider submitting about 30 images to increase your chances of having at least 20 approved after the quality review. 🔗 The application link is available in the comments.

• 
  sub_commandante (@SCommandante) reported 39 minutes ago

  @business I will never use Telus again .

• 
  funkanelli (@funkanelli2211) reported 39 minutes ago

  @TELUSsupport I was a Telus Business Internet subscriber that sought to have the svc moved to a location 5 min away and was told the svc was not avail @ that location. Since this was part of a physical move I tried to cancel svc but was told I had to pay the entire 2 yr contract

• 
  Jay A (@rodice11) reported 41 minutes ago

  @EPCOR @TELUSsupport Service out due to lightning strike. All telus land services and epcor power services are out. 130 Ave and 127 street, west side.

• 
  Mark Burge (@markeburge) reported 47 minutes ago

  Me: I can’t access the internet and it’s clear the modem is the issue- there have been no physical changes of where the router has been for the past five years and it’s worked fine and it stopped randomly at 9pm on a Wednesday. Telus: we’re going to waste an hour on the phone

• 
  Gordie Susinski🇨🇦🇺🇦 (@GordieSusinski) reported 48 minutes ago

  My @telus Internet went out last night about 10:00 pm. I have been on the @telussupport app trying to get it going. It says I need to get in touch with them but the office is closed and they want to schedule me for TUESDAY! Since automation took over -customer service has tanked

• 
  Richard Purdy (@RickPurdy1959) reported 48 minutes ago

  @Martyupnorth Never answer. It will be either Rogers or Telus or some ****** lying Canadian polling company

• 
  Nathan Kehler (@nathan_P44) reported 50 minutes ago

  @Bell @Travisdhanraj This is me trying to cancel my internet. It's ******* impossible. Bell even sent a technician over to disconnect my fibre so Telus could hook up. You would think they would automatically cancel it for you

• 
  Kar (@HabsGirl09) reported 52 minutes ago

  Telus customer service is the absolute worst

• 
  Jen Wads (@jenwads) reported 55 minutes ago

  @TELUS Then pass that info to your employees so they can help!

• 
  Isaac Sutherland (@randyhorst3) reported 55 minutes ago

  @twitstwit @MrStache9 Telus and Shaw are the same. They know we have limited options in Canada and can treat us like dirt.

• 
  Joan (@aSpottedJoan) reported 58 minutes ago

  Oh for crying out loud! I only watch one channel on @TELUS Optik TV and that channel has been cutting in and out for 2 days. Can you please fix your @CTV feed? Trying to watch @YourMorning is super frustrating.

• 
  Bodhi1717 (@PaulWar76911334) reported 59 minutes ago

  @MPelletierCIO Are you going to double down on Telus seems a corrrolary to me

• 
  Will G (@gt261) reported 1 hour ago

  @Van_Insider Things I never thought I'd say but here I am saying them in the big 26: I think I'd rather this had the TELUS logo on it.

• 
  Worker of Lead (@WorkerLead) reported 1 hour ago

  @SilentSnow89 Price of Oil is high. Unemployment still sucks. **** even Telus slashed their dividend

• 
  Orange Cone (@CanadianPylon) reported 1 hour ago

  @TELUSsupport @Rogers @Bell Cancel with Telus. Horrific customer support/ understanding. They just cost me 80k on a mortgage renewal. My credit card for autopay had expired, and I missed it. I’ll own that. My account went 30 days over, and when I got that notification I immediately rectified it, paid in full, and put in an updated CC number. They outright refuse to take the late payment off my credit report for the mistake. I am 51 years old. NEVER one late payment ever. This dropped my credit score 86 points, and now on my upcoming mortgage renewal I cannot get the preferred banking rate as a result, and Telus outright refuses to help. I’ve been a loyal Telus customer for a decade paying 350+/month for all their service’s, and hold close to $100k in Telus stock and this is the treatment I am getting for an honest mistake. Use any other provider. I will make it my life’s mission to make sure nobody signs up with Telus going forward. Friends, family members and employees included. I’ve tagged Bell and Rogers on this so they can share it with others to use as marketing to win new customers and show how you don’t treat a long time customer.

• 
  Angelle McDougall (@AMAMcDougall) reported 1 hour ago

  @jenglishman @TELUS 2/2 One by one the sole Telus employee told them he couldn't help and pointed to a phone number on the wall for them to call. The store was filled with these ladies now on their phones trying to get help to no avail. Absolutely useless!!!

• 
  Ebukanson Richard (@ebukaTheJury) reported 1 hour ago

  @Kingada20 Looking to transition from Telus into project Lizard on Handshake can anyone help me out abeg 🙏