Telus Outage Report
Why is my Telus service not working?
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (48%)
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Phone (27%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Edmonton, Winnipeg, Calgary, Langley, Milton, Toronto, Grande Prairie, Vancouver, Montréal, Wetaskiwin, Maple Ridge, Nanaimo, Laval, Surrey and Montmagny.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Internet | |
| Edmonton |
Internet | |
| Calgary |
Internet | |
| Langley |
Internet | |
| Milton |
Internet | |
| Toronto |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Energize_
(@Energize_99) reported
called telus to cancel an installation and I **** you not i was told I cant cancel the internet because it hasnt been set up yet. No ****.
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Ayu || أيو
(@AyuuniiArt) reported
oooooo telus wifi u wanna work for me so bad it makes u look stupiddddd
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Alison Amazed
(@AM_Mazed) reported
@JeremyLoveday Better idea, how about getting Telus to build some affordable for low income housing to accommodate all the low paying service workers they will hire & their hire paid staff will exploit for endless coffees and lunches!
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Buddy91
(@BuddyEdward91) reported
@Telus Canada .. why is the connection so slow in Northern Manitoba? Not even worth having a cell phone up here
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Mel
(@melaniemc1978) reported
@TELUS Using technology for good? Lmao! Your techs cant even figure out the home security cameras without claiming "they are the worst" & that they "dont work in AB winters" then no one calls back when I asked for help. Biggest mistake ever
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paullygotjuice
(@paulsanusi1) reported
@TELUS My data hasn’t worked in three days and i pay $100 for this ****. Please fix up
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Patrick O'Rourke
(@Patrick_ORourke) reported
I think the worst thing about Telus is that the carrier thinks its name should be spelled TELUS.
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Doug Ellertson 🇨🇦🇳🇴
(@OldBrew75) reported
from
Red Deer County, Alberta
@TELUS our rural internet via smart hub use to be really good. It’s been crap for the last few months. What happened?
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A Voting Citizen.
(@AverageCdn2020) reported
@koodo They said all units purchased from Koodo/Telus are provided software updates through your network. Not directly from LG
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Ayu || أيو
(@AyuuniiArt) reported
*GRABS MY TELUS WIFI BY THE N ECK* U WILL WORK FOR ME TONIGHT OR SO HELP ME I WILL TURN THIS CAR AROUND
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Buke
(@bukelacktavose) reported
@TELUSsupport @NortonLifelock How much does it cost and why isn't it free with your telus service?
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@donboy2021
(@donboy2021) reported
@TELUS How can Telus say they use technology to make our lives better ! They can’t even do their monthly billing without screwing everything up ! Highest price TV and phone service !
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Greg Switzer
(@gregswit) reported
@TELUSsupport @NortonLifelock How does a Telus customer know if they have this Nortonlifelock is activated
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Terry Spencer
(@handymanSL) reported
@TekSavvyBuzz @Bell @TELUS Then Telus proceeds to say it’s my own fault for having to much in the network lol. I’ve had more then this in the past with no problem, until they sent me the new modem, since then, it went to hell for speed and reliability!
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NinjaaMastaa
(@NinjaaMastaa) reported
So my #Telus network name & password changed between the hours of 330pm and 945 pm. How the eff did this happen?!
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Bacon
(@TheColdBacon) reported
@kyulls Ok Telus Bot. Tells has been scamming Canadians for decades. You supporting them is part of the problem.
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Riley....in AB
(@RileyinAlberta) reported
@TELUSsupport I spent 75 minutes on the phone with a rep who didn’t know what the heck he was doing..then transferred me to Apple Support who could t help me. I’m done with Telus.
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Jacquie Richardson
(@JacquieRichar11) reported
@koodo Hey Koodo, I have been bombarded with calls from 604 910 xxxx #s. What's up? These are all Telus phone numbers. When I txt the # to stop it's seems to be another customer saying they didn't call me. I think you have a system issue. I received 7calls in 48 hours :/
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Jennylives
(@jennylives) reported
@elonmusk I currently only have Telus Smarthub as an option and my service suuucks. It's basically a cell phone signal and I live at 4,000 ft. I'm eligible and ordering Starlink this week. I need to be able to work from home dammit.
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Taka🖖🇨🇦
(@TakaakiMasuda1) reported
Frustrating day. Car broken in, sunglasses stolen. Took entire day to fix online account problem w/ TELUS & either I get cut off/accidentally closed window with online support (it’s not browser issue) so not resolved. Couldn’t go to Japan consulate to register my Bebe b/c my boss
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Terry Spencer
(@handymanSL) reported
@TekSavvyBuzz @Bell @TELUS So after talking to tech support, they sent me to management escalation service. To find out I’m stuck on internet 25 (which I had over 8 years) but get this! One optic box and two cellphones won’t run on the network, it kicks off one of the three!
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Tague Chisholm
(@TagYEG) reported
Spent 90 minutes on hold with Telus tech support. When the person got my call they had a 🐓 ****-a-doodle-dooing throughout the call in the background. I never thought a chicken would de-escalate my rage... but it worked.
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Riley....in AB
(@RileyinAlberta) reported
@TELUSsupport I was trying to figure out why I could not create an account with YouTube. I now know it is an upgrade through google. When I tried to make an acct I would get a ”this is restricted by your service provider. As telus is my provider that is who I would go to first.
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Ian McCulloch
(@IanMcCu71458806) reported
@The_Rad_Zone Telus is crap.
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Alan Richardson
(@arichardson_phi) reported
Any other @TELUS TV customers who month-after-month have multiple alleged rentals you never rented on your bill and thus spend hours on the phone every month trying to get false charges off your bill? Worst service ever.
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Jyao
(@LadyJyao) reported
@DianneGoulart @TELUS @TELUSsupport Still happening today and Telus still don’t admit they have a network problem n keep blaming our phone
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Hue B. Daw
(@huebdaw) reported
@TELUS Hard to support a company that can't even get me 1mb download speeds when I'm only 5km from a tower and doesn't return requests to get something done about it.
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AbsoluteDilf
(@AbsoluteDilf) reported
@TELUS If anyone is reading this, please do not go with Telus or switch services to them. The absolute worst in Canada.
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Keith Suburban
(@KeithSuburban1) reported
@ClimateSaveOtta @TELUS Short answer: The pig tastes better and the dog's crap is easier to pick up.
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جَنّة
(@ripparaa) reported
I pay so much for Telus and have the shittest service ever ..?