Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (25%)
• Wi-fi (13%)
• Total Blackout (6%)
• E-mail (4%)
• TV (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Calgary, Surrey, Grande Prairie, Vancouver, Edmonton, Kitchener, Duncan, Montréal, Toronto, Spruce Grove, North Vancouver, Wetaskiwin, Fort St. John, Taber, and Mississauga.

City	Problem Type	Report Time
Calgary	Phone	12 hours ago
Surrey	Internet	1 day ago
Grande Prairie	Internet	1 day ago
Vancouver	E-mail	1 day ago
Edmonton	Internet	1 day ago
Kitchener	Phone	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Richard (@VanCityRich) reported 4 minutes ago

  @TELUS @xrtsdhndvbh1 Still down!!! Fix it.

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  TELUS (@TELUS) reported 6 minutes ago

  @esSpyderMonkey Because TELUS TV+ streams live TV, we are legally bound by CRTC broadcast loudness laws (-24 LUFS), while apps like YouTube master their audio much 'hotter' (-14 LUFS). To fix the gap on Apple TV, try going to Settings > Video and Audio > turn on 'Reduce Loud Sounds'

• 
  ChinoAleman (@chinoalemano) reported 6 minutes ago

  Why do I compare $AMPG ($0.2B) to $KEEL ($3.5B), $DGXX ($0.6B) and $NBIS ($66B)? Fair question. And the answer is bigger than people think, because AMPG isn't just in the same trend as these. It's actually more diversified than any of them. Let me explain properly. Start with what they share. They're all plays on the same thing: the physical infrastructure of the AI era. Not the models, not the apps. The actual hardware and buildout AI runs on. That's the layer that quietly captures the money while everyone argues about chatbots. $NBIS, $KEEL and $DGXX are neoclouds. They sell AI compute out of data centers. You need somewhere to run all this AI, so they build and rent the GPU infrastructure. Picks and shovels for the cloud side. Here's how I think about $AMPG: same idea, but on the tower instead of the data center. That's what AI-RAN means. The cell tower stops being a dumb relay and becomes an intelligent edge node, computing AI right where the data is created, in real time, because some decisions can't wait for a round-trip to a distant data center. And the tower can't do any of it without a radio. AMPG makes the only American 64T64R Massive MIMO radio that open AI-RAN runs on. If a neocloud is the physical layer of cloud AI, AMPG is the physical layer of edge AI. Honest framing: today a neocloud sells recurring compute and AMPG sells radio hardware, so the analogy is about where this is heading, the tower as the next edge data center, not a claim it's already an identical business. Same megatrend, earlier in its arc. But here's where AMPG actually pulls ahead of a pure neocloud play. It isn't a one-trick bet. While the neoclouds live or die on a single thesis, AMPG has multiple real legs underneath it. ✅ Zero debt. ✅ $20M cash. ✅ $200M market cap. ✅ 48% gross margins. ➟ Leg 1, the revenue engine that exists right now: Telus. AMPG's radio is already deployed at a Tier-1 carrier, and on the last call the COO said they "continue to receive orders against that LOI" and projected Q2 "definitely much higher than Q1.". That's real, recurring, shipping revenue. A lot of these pure AI-infra names are still pre-revenue or burning cash. AMPG is selling product today at 48% gross margins. ➟ Leg 2, space. AMPG makes the low-noise amplifiers that are the "ears" of satellites. It shipped prototypes to a "Fortune 50 satellite systems provider" building a LEO constellation, and the only Fortune 50 doing that is Amazon with Kuiper, which then showed up on AMPG's customer wall. (Honest framing: the wall confirms Amazon as a customer, the LEO link is my deduction, not a disclosed deal.) With SpaceX now public, the whole space sector just got validated, and AMPG is the picks-and-shovels under it. ➟ Leg 3, quantum. AMPG makes the cryogenic amplifiers superconducting quantum computers need for qubit readout, with proof-of-concept units shipped to names like IBM and Google. Optionality, not revenue yet, but real and patented and American. ➟ Leg 4, defense. Lockheed, Northrop, L3Harris, Boeing, NASA on the customer wall. Relationships that take years of qualification to earn. So put it together. AMPG is in the exact same AI-infrastructure megatrend everyone loves the neoclouds for, except it also has real shipping revenue, a Tier-1 carrier ramping, space exposure, quantum optionality, and a defense business, all at a sub-$1B cap, debt-free, with 48% margins. That's the part that breaks the lazy argument. When someone says AMPG "already ran 135%" while cheering NBIS or DGXX up 160-190%, they're judging it by the chart, not the thesis. And on the thesis, AMPG isn't behind these names. It's the same trade, with more legs, earlier, and cheaper. They picked the data center. I'm adding the tower. And the tower happens to also touch space, quantum and defense. Not financial advice. I'm long $AMPG. DYOR. 📡

• 
  Baynish (@bbassit4eva) reported 8 minutes ago

  @JonFraserTF @TELUS I was a 30-year TELUS customer; with great service. Then I moved to an older home. TELUS said it was impossible for them to connect me to WiFi. Rogers connected me. I canceled Telus. Telus wanted $700 because I broke my contract! They finally backed off after 3 phone calls!

• 
  JayFarms🚜 (@JayFarmsSK) reported 10 minutes ago

  @JonFraserTF @TELUS Had to do the same thing with Sasktel a couple years ago. **** service and sky high prices - gouging for all their products - not sure why people continue to patronize them! Telus has been good to me but I am keeping a close watch on them as they silently creep their prices up

• 
  n (@noorrbit) reported 12 minutes ago

  WHY IS TELUS SERVICE SO *** @TELUS I beg u fix it it’s taking 5 years to load

• 
  Spaced Alien (@VedderFreddy) reported 15 minutes ago

  @JonFraserTF @TELUS I ditched them over 20 years ago and told them I would never go back.

• 
  Dustin 🇨🇦 (@dustinf) reported 15 minutes ago

  @JonFraserTF @TELUS Trying to cancel my Internet and tv package with Telus legit took 2 phones totaling 3hours 45 mins.. absolute run around and joke. They won’t let you ******* cancel

• 
  Rob B (@BoppinBobby) reported 18 minutes ago

  @TELUS Tsn and CTV 1, basically all the world cup feeds have no signal.

• 
  Fada (@dapsyfaj) reported 20 minutes ago

  @JonFraserTF @TELUS Canadian businesses suck on customer service , maybe because people have not learnt how to fight for their rights, they just vote silently with their feet. Sometimes you need to bang the table to reset their business brains

• 
  V (@DJTravelAbacus) reported 20 minutes ago

  @TELUS so the laws changed that you can't financially penalize someone for canceling their internet and phone plans and your solution is to keep them in an endless loop of getting transfered and put on hold. Then hung up on? I got all day bud.

• 
  Johan N. (@rk8215) reported 22 minutes ago

  The US government just set a precedent. It ripped the most powerful American AI model away from every foreigner on earth. Critical tech is becoming a "made in America, controlled by America" game. I expect $AMPG to re-rate aggressively on this news, and here's why: AmpliTech is the ONLY American company with a commercialized, O-RAN certified 64T64R Massive MIMO radio. The highest radio config in the entire 5G stack. Not the only one on earth, but the only American one. When Washington starts walling off the supply chain, that one word "American" becomes their moat. The same company also manufactures 4K cryogenic LNAs for quantum readout and defense/satcom RF. American-made, across the exact categories the US just declared strategic. And here's where it gets interesting: Telus is investing $66 billion to modernize its fibre and 5G network and to convert corporate buildings into residential housing. This is exactly what CEO Fawad Maqbool talked about on LinkedIn three weeks ago. Connect the dots. And that's just one project from one telecom company. After this news, do you think US telecom companies will want to keep building on Korean, Swedish, or Finnish radios from the likes of Samsung, $ERIC or $NOK and risk retrofitting the entire network later with American-made tech? No. They'll go straight to AmpliTech, which has the only American commercial product and the patent portfolio behind it. When you buy $AMPG, you're not just betting on the future of O-RAN and quantum computing. You're buying a $200M micro-cap that's the only American-made way to do it. The market hasn't priced this in yet at all. It will. NFA.

• 
  Craig (@Craig391913943) reported 28 minutes ago

  @JonFraserTF @TELUS Curios to know what happened with the bring it back. We had horrible experience with that as well

• 
  ChinoAleman (@chinoalemano) reported 29 minutes ago

  @DVLT146025 This is exactly it, and it's the most underrated skill in this whole game. A manipulated pump and a real multibagger look identical on the chart. Same vertical candles, same volume spike, same "it already ran too much" comments. The chart literally cannot tell you which one you're holding. The only thing that separates them is what's underneath. A pump has a story and nothing behind it. A multibagger has a chart that's finally catching up to a business that was already real. And that's the work most people skip. They argue about the candle instead of reading the filings. With $AMPG, the difference shows up the moment you actually dig in. 48% gross margins, up from 33%. Debt-free. Revenue growing triple digits. The only American 64T64R AI-RAN radio, deployed at Telus, a Strategic Partner in a DoD-funded hub. Defense primes and NASA as customers. A CEO guiding margins higher because the heavy investment is behind them. None of that is chart noise. That's a company. A manipulated stock can't survive due diligence. It falls apart the second you look closely. AMPG gets stronger the closer you look. That's the whole tell. The people scared off by "it already moved" never opened the hood. The ones who did know exactly which category this is. Not financial advice. I'm long $AMPG. DYOR. 📡

• 
  M.Brown (@MsMJBrown) reported 30 minutes ago

  @JonFraserTF @TELUS I bailed out of their TV service a year 18 months ago. Terrible service. The phone I switched over to Rogers 6 months ago. Because I have their home service my wireless is $25 a month for the same service as I was paying $120 a month with Telus. Better better customer service.

• 
  James (@JamesMcNeill59) reported 31 minutes ago

  @JonFraserTF @TELUS Own your own phone. 1 to 2 year plan. Make sure the service is open after plan term. Now you're in a position to negotiate.

• 
  NoWayNoHow (@NoWayNoHow7) reported 35 minutes ago

  @JonFraserTF @TELUS None of em are any better I'm afraid. I dare anyone not signing up for a new account, to get service outta any of them in less than a couple hours on hold.

• 
  Adam (@adam212121m) reported 36 minutes ago

  @JonFraserTF @TELUS They are all like this. But Telus is absolutely the worst - Rogers - previously Shaw is getting very very close though

• 
  Cindy O 🇨🇦❤️ 🖖 (@Ceiba59Co) reported 40 minutes ago

  @JonFraserTF @TELUS Yeah, I disengaged from Telus about 20 years ago - landline and internet. Customer 'service' was beyond dismal.

• 
  Amanda Ginn 💙🧡💙💚-x (@Simbarosa17) reported 41 minutes ago

  Well @telus @TELUSsupport you better get my grandmas landline fixed soon as she is part an outage

• 
  Toad Qui Est Mutant (@mutanttoad) reported 41 minutes ago

  @JonFraserTF @Ingemar4910 @TELUS I have bell mobile with the US service plan and it has been great.

• 
  Heidi McCulloch (@HeidiMcCulloch) reported 45 minutes ago

  I made the worst decision ever moving my home internet to @TELUS - and can’t even fix it because app has been down for 2 weeks and son hold with customer service now at 57 minutes. @TELUSsupport

• 
  Jonathan (@kingofvictoria) reported 48 minutes ago

  @JonFraserTF @TELUS @TELUS needs to revamp their customer service. We need to speak to Canadians that actually speak English or French. Quit offshoring your customer service.

• 
  Tim Connolly (@TimConnoll56040) reported 49 minutes ago

  @garymasonglobe @TELUS LOL to bad your TDS is so bad Starlink is pretty good

• 
  Dezskills29 (@dezskills29) reported 49 minutes ago

  @TELUS @TELUSsupport I'm tired of your marketing where you spam call people using Canadian numbers yet the people are calling from ******* India call centers. @telus have the ***** to hire Canadians. Can't understand a word they say how about support local main reason I left.

• 
  TypeVFuture (@TypeVFuture) reported 55 minutes ago

  The BC government is investing 63 million to provide high-speed internet to 4,000 rural homes? It is planning to go through Telus which uses Starlink for in-flight services on Westjet. Why doesn't government directly contract Starlink to provide those 4,000 homes the most reliable internet service on the planet for a fraction of the cost? No logic. We need to change that. 63 million is nuts!

• 
  Ben Leonard (@dailygallows) reported 56 minutes ago

  @JonFraserTF @TELUS Had the same issue with Rogers last month. It ended with me uttering the words ‘I’ve been a customer for 13 years and don’t want to leave, do you not see how insane this is?’

• 
  Corey Herscu (@coreyherscu) reported 57 minutes ago

  @JonFraserTF @TELUS Their voice network simply doesn’t work, I found, and when it did, it was crackly & distorted.

• 
  Alexander Grant (@bk1022) reported 58 minutes ago

  @PsudoMike Okay. Although I guess I'd say there is no longer an incentive to buy hardware from Telus. Telus's best customer retention pricing is still worse than BestBuy, let alone other places.

• 
  Greg (@battlehardened4) reported 59 minutes ago

  @TELUSsupport is Telus down in Calgary?