Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (27%)
• Wi-fi (8%)
• Total Blackout (7%)
• E-mail (5%)
• TV (5%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Vancouver, Cambridge, Calgary, Montréal, Edmonton, Mississauga, Sechelt, La Prairie, Toronto, Grande Prairie, Duncan, Beaumont, Red Deer, Toronto county, and Guelph.

City	Problem Type	Report Time
Vancouver	Total Blackout	2 hours ago
Cambridge	Phone	1 day ago
Calgary	Phone	1 day ago
Montréal	Internet	2 days ago
Calgary	E-mail	2 days ago
Vancouver	Phone	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Redbeard (@Southpontiac) reported 6 minutes ago

  @soro77 @Rogers @TELUS Lol Telus is no better just left them for Rogers because their service was so terrible.

• 
  Nathan Kehler (@nathan_P44) reported 7 minutes ago

  @Bell @Travisdhanraj This is me trying to cancel my internet. It's ******* impossible. Bell even sent a technician over to disconnect my fibre so Telus could hook up. You would think they would automatically cancel it for you

• 
  Laura Lee (@lauralee050) reported 9 minutes ago

  @AreOhEssEyeEe You should hear what I tell these pieces of **** when they call my house scamming and pretending to be from Telus, Amazon, Paypal. ***** bastards. Fkng TRASH

• 
  子非鱼（图片来自爱德华.琼斯素描） (@Gabriel66345738) reported 9 minutes ago

  @TELUSsupport @brndntlrnlsn TELUS changed my internet plan from 1.5 Gbps to 1 Gbps without my knowledge or consent. There was no notice, no explanation—nothing. If I ask them to fix it, only results is they charge me $200, no improvement after the repair.

• 
  Impenitent Atheist (@mysticl) reported 10 minutes ago

  but they won't put another tower in Comox to fix our terrible awful connectivity issues .... I have trouble maintaining a phone call in my KITCHEN IN TOWN .... constantly dropping signal and I am not the only one, there is a dead zone in the subdivision I live in that everyone has issues with but Telus has done nothing IN THE 23 YEARS i HAVE LIVED HERE TO FIX THE PROBLEM ... this issue is well enough known to have had local news stories written about it. SO they want to uograde Victoria you say ... whoop de do :(

• 
  Scott Patterson (@skibumbc) reported 22 minutes ago

  Defund Rogers! Rogers cancelled the only sports radio station in Vancouver. Why do they get to keep their name on the arena? Defund Rogers. If they don’t want to support Canuck fans with news, move along. Hello Telus?

• 
  📈📉💸 (@Bicepmonkey) reported 23 minutes ago

  I follow dividend kings and champions very closely. Today, TELUS $TU just cut its dividend by 55%. That move ends a 22-year streak of yearly increases at the second-largest telecom firm in Canada. Shares were down as much as 14% as soon as the news came out. The red flags sat out in the open for some time. The firm carried a weak dividend score of 6.8. Its payout ratio sat at a wild 278%. The yield hit 11%, and anything over 6% already looks risky. Debt forced the issue. Management needed cash, and the dividend was the fastest place to grab it. The company is listed in my International Dividend Champions report. The next update of that list will show the change.

• 
  Schneids (@schneid93325644) reported 23 minutes ago

  Does not help when they spend over 8b over 14 years on companies in the Telus Health area will little to no synergy benefits. Ag biz is bad too I hear. Add massive sector headwinds (Elon)… not pretty. They also have to stop silly vanity RE projects.

• 
  Mother Clucker ⛰️ (@0zWording) reported 25 minutes ago

  @ADT, the non-compete with Telus is almost over. PLEASE Come back to Canada with ADT Blu, direct to consumer. Self-install security, no branches, just solid customer service & professional monitoring without them wanting to bundle your services before dispatching for your alarm.

• 
  Reaper (@ridgereaper8U2) reported 25 minutes ago

  @VanIsleInvestor @TELUS Nopers. Life is good when a days wait for a service call isn’t a biggie. Just suggesting a lighter approach to existence.

• 
  Grandmaster of the London Fog (@JThornglass) reported 26 minutes ago

  Need to see Telus share price down another 95%

• 
  shelby leslie (@shelbyeleslie) reported 26 minutes ago

  @StatisticsBC @VIAwesome Fair enough—public debate is healthy. But the core claims driving the marches (water grid drain + waste heat baking the city) still don’t match the actual engineering. These aren’t traditional evaporative data centres. Telus/Westbank designs use closed-loop liquid cooling—a sealed system that recirculates the same fluid, like a car radiator. Result: dramatically lower water use (company target: up to 90% less than conventional air-cooled facilities) and near-zero ongoing evaporation for the primary loop. At 150 W Georgia, the heat isn’t vented to the street. It’s transferred into Creative Energy’s district steam plant to help heat 200+ downtown buildings and cut natural-gas demand. That’s the opposite of “warming the city.” Protests highlight real questions about scale, power, and process. Those deserve scrutiny. Spreading outdated assumptions about water and heat does not. #Vancouver #DataCentres #Sustainability

• 
  Vancouver Island Guy 🌊 (@VanIsleInvestor) reported 27 minutes ago

  @Zecco9999 @TELUS But 2 days for a new customer ? that can't be good @TELUSsupport

• 
  Nickspirit (@Nickspirit4) reported 30 minutes ago

  @onesoccer Since you no longer are showing CMNT on Telus one soccer I’ll be sure to cancel that station

• 
  RdizLe922 (@totalrange7) reported 30 minutes ago

  @HubbyWifeshubby @labourtoleisure @67Dodge Why would you even invest in Telus they are a horrible telecom company there products and rates aren’t competitive at all

• 
  MocomGaming (@MocomGaming) reported 34 minutes ago

  @TELUS @TELUSsupport you stupid mother fukers!

• 
  Cyberpunk Sense 👑 (@napoleon21st) reported 41 minutes ago

  Tldr here for $AMPG is that Telus $T.TO allocated 66b to upgrade the network in Canada and in the same time $AMPG gained approval for the equipment that can be used which matches the description. The 2 companies already have a commercial relationship to supply such O RAN radios. Sounds highly likely to me and would result in an instant rerate for $AMPG

• 
  Top 1.9% in Retweets on X (@GMAN0444) reported 49 minutes ago

  So it sounds like Telus and possibly other carriers want to start charging a extra fee for better signal during peak times. Charging us for the cell service we should already be getting.

• 
  Nickspirit (@Nickspirit4) reported 51 minutes ago

  @onesoccer Next time. Show the damn game on one soccer Telus station. Fking bullshit that I have to pay again to watch the U20s

• 
  Mr. Dan Wolfe Foscarini 🇺🇸🇨🇦🇮🇹 (@competentmen) reported 52 minutes ago

  @Starlink UPDATE: Been on @Starlink for the last week 100% ... did some tests, interesting results... Since I use a vpn and wireguard for work, I tested the speed of the connections... Fiber Optic from @telus is way faster without the vpn, but I can't do that for work.... Starlink was faster then the optic on the vpn... I don't really have an idea as to why, I do know that I am physically close to the main trunk lines and main pbx for the area, so that might have a lot to do with it... more switches to deal with in vpn mode via optic, less with starlink. This was actually surprising for me. So as far as wireguard+vpn starlink wins for sure. But... I still have an issue with the billing office being in Canada, and randomizing the mac address is still a problem, but that one might be just the way I have configured things, will look more into it. As for the canada connection, that might be solved later via some changes that are coming for us as a family. we'll see.

• 
  Johan N. (@rk8215) reported 53 minutes ago

  @majgeoinvesting @EhrmantrautCap_ What they should have done with Series A? It is not that they could have cancel it. Last year they needed cash to fund Telus ramp up, but now when money is flowing in and they have excess capital they want to use to offset the dilution from Series A by buying stock back. There is past and there is present. A lot happened since last year.

• 
  🇨🇦Rupee D (@AR_Vancouver) reported 55 minutes ago

  @Kuljeet123r @Rogers Telus is answer. Try it and you won’t regret. They have best Fiber internet and best customer service.

• 
  Frank (@FamilyFarns) reported 56 minutes ago

  @rhum01 As a Telus customer I can confirm it's a shitco, It's working on the penny stock status

• 
  Jose Putanero 🇨🇦 (@JPutanero) reported 57 minutes ago

  @BenRabidoux Most people already have cellphones. Most of the times when I speak to a representative of Telus I come away with the feeling that they are trying to cheat me in some way. It is not a surprise that subscriber growth has slowed down.

• 
  the 小さい kaiju //HOODLUM on SPOTIFY➡️ (@cannaKAIJU) reported 58 minutes ago

  Hotspotting from hubbys phone cuz wifi is STILL NOT WORKING @TELUS

• 
  Hornet_Handler (@RCAF_Veteran) reported 58 minutes ago

  @AHoensbroech @WestJet @TELUS You are an *******, settle with the flight attendants.

• 
  n (@CheleNik) reported 59 minutes ago

  @TELUS I canceled the service

• 
  Neil (@neil_ndbress) reported 1 hour ago

  @MPelletierCIO Try phoning Telus Why would anybody invest in a phone company that doesn't answer its phones. Customer services hasn't improved since the AGT days

• 
  Alex (@AlexBC997) reported 1 hour ago

  @brettdrc Telus was never admired. Not that I remember.

• 
  THOMAS SHAJAN | PR3MNT (@PR3MNT) reported 1 hour ago

  @TELUS How many times should I repeat the same thing, TELUS???????? I am tired of getting repeated cold calls and marketing calls from your agents and their random numbers. I am tired of telling them that I have already OPTED OUT of such calls. Please do not make me angry on them. If you will continue this, I will have no regrets whatsoever to cancel your services. @TELUSsupport