Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (50%)
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Phone (26%)
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Wi-fi (9%)
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TV (7%)
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Total Blackout (5%)
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E-mail (3%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Fort McMurray, Surrey, Calgary, Port Coquitlam, Montréal, Victoria, Edmonton, Dawson Creek, Vancouver, Lethbridge, Sylvan Lake, Thorhild, Burnaby, Boston Bar and New Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Fort McMurray |
Wi-fi | |
| Surrey |
||
| Surrey |
Internet | |
| Calgary |
Internet | |
| Port Coquitlam |
Total Blackout | |
| Calgary |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Brett Playford
(@playford_brett) reported
@TELUSsupport all I want to know why is there so much double strandedd in telus's sales in need to talk to a manager if they exist because my business are suffering because of it so please help and don't ousy ne away when I have my hand out reaching out
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Daryl Anselmo
(@darylanselmo) reported
Hey great work @TELUS and @TELUSsupport thanks for hanging up on me after OVER AN HOUR waiting on customer support. Also, still don’t have internet after 3 weeks because you can’t seem to coordinate your drop team. ***, you are the worst.
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sebastian
(@coIIlei) reported
telus sucks
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Kathryn MacLean (she/her) 🇨🇦🇺🇦
(@ms_maclean) reported
I am disappointed as both a @Telus phone and home security customer that they are intending to charge a credit card fee. Unless @RBC reduces their fees to make it possible for me to keep using my expensive #Visa card, I will be looking for other options for my next contracts.
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Miz Ellie
(@mizelli05) reported
@tracyinkits @Shuggs_YYC @cmcalgary Telus in SE is terrible. Friend has gone back to landline. When she called Telus she was told they have too many users for the amount of tower access they have. Of course they blame 'the guberment'. Shld be false advertising to keep grabbing customers w service they know is poor
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Reptoid27 #SaveMinecraft
(@reptoid27) reported
I doubt Telus has THIS many issues at a near daily basis for 4-6 months. @TELUS @TELUSsupport How much can you care for people with disabilities abused by Shaw's neglect? Call me.
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Samantha Hartley
(@samhartleyco) reported
@AndreaDuggan1 @peggy_blair Telus owns Koodo so a great bonus if you get a better deal with Koodo with the remote power/stability of Telus
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JD in Coquitlam
(@JaonsVan) reported
@paul_wb_wtf @TELUS @TELUSsupport I think prolonged heat is bad.
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bellarose
(@bellab2181) reported
@TELUS 2 situations within the last 30 days where I have not gotten any help from “managers”, been told there is nothing that can be done & basically calling me a liar. I’ve been a customer for over 25yrs. Beyond angry at this point.
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Alberta EMS War Room
(@AB_EMS_War_Room) reported
@Daveroe404Dave Thanks for posting this! We were told it was a Telus server issue. We are paramedics and aren’t sure of how it all works with 911. A fire dp centre was able to receive some calls but EMS dispatch was not. In our exp w/AHS dp, they NEVER notify the public of this issue.
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Cynthia
(@CynthiaMD92) reported
@TELUS So a follow up. I just got a CB can’t transfer me to a manager can’t help me . I am trying to pay my final bill and no one can f——g help . I am not pay a cancellation fee whe we haven’t had good service since Feb, the tower was down and new one isn’t working
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Kevin Sole
(@Kevin_Sole) reported
Not as though I can UPGRADE my goddamn internet, Telus. I'm on the "fastest" plan that you keep slowing down.
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AJ Chaldez 🇨🇦🇬🇷🏴
(@andysactionpix) reported
@Shawhelp Can someone pls explain why on a daily basis does my TV reception freeze? Is it a) signal problem coming into my home b) problem with my 5-year old wifi modem c) time to switch to Telus fibre as they call daily wanting me to switch?? I have internet 600. Daily issues!
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TELUS Support
(@TELUSsupport) reported
@BuhlerFerris Hi there! Are you still having issues with the login? If yes, what is the error that you are getting when you try to log into your TELUS account?
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Cynthia
(@CynthiaMD92) reported
@TELUS I must say since we switch to FIDO we have had better service even before there was problems with the tower in Saanich near Mount Douglas. You’re right hand doesn’t know what your left hand is doing and then he won’t even aware there was a tower problem
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Daryl Anselmo
(@darylanselmo) reported
Well to your company credit he did call me back a few minutes after hanging up - but - still couldn’t resolve my issue. When can you connect services? Already been waiting 3 weeks and nobody can provide an eta?@TELUSsupport @TELUS
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Cynthia
(@CynthiaMD92) reported
@TELUS We were unable to make phone calls or to be understood for months and months after many phone calls to Telus. We’ve been told by several Telus support and at the Telus store at hillside mall in Victoria that you were not bound to provide service.
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Cynthia
(@CynthiaMD92) reported
@TELUS Not only that we’ve been given stupid solutions like we will reduce your data by 2 gigs a month and that will bring your bill down by $5 a month. I asked how is that going to help with no phone service? Their response back to me was it won’t but it least you’ll get a cheaper bill
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CampingMom🇨🇦
(@camping_mom) reported
@toddwil40692041 Telus sold user data to the Government for $200M… without consent of the users, leave your phones at home… Treat them like house phones…
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James Latimer
(@Pcuser44) reported
I love how companies just hire Minorities for tech support jobs and have them read off cue cards The guy cant even update a MAC address, if you’re in tech support and cant do that you’re not very technical if even certified at all. Telus tech support is terrible for this
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Benny Mathew
(@bennymathew1512) reported
@TELUSsupport have been trying to call TELUS support for the last two months now. Received multiple messages someone will call, not one call received till date, can someone please respond !!
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Cynthia
(@CynthiaMD92) reported
@TELUS @CEMonthCanada If you live in the Mt Douglas area in Saanich BC don’t use Telus use Fido. Telus tower has been down since Feb. mobile service drops or is so garbled you can’t be understood. We switched to Fido, actually it is better than when Telus was working. There have been many complaints
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Melanie PA Clarke
(@Blonde_Duchess) reported
@TELUS @TELUSsupport been a month since I got the service and I’m still not able to select the channels I want for my #Pik5 not on your website nor on your app. #HELP! Have terrible channels that I didn’t choose.
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Cynthia
(@CynthiaMD92) reported
@TELUS Absolutely the worst customer service. We have been unable to get service in our area since February because of problems with the tower. We switched recently to FIDO which is absolutely perfect but you guys have charged me a penalty for leaving
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Truth Warrior
(@abshadowrider) reported
@TELUSsupport Baloney. Using Telus cost me two hours of my life. What are you going to do to fix your service so customers don’t have to wait like that? The answer is “ nothing”.
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A Page...in your life💉X4♥️⛵️🇨🇦♥️🇺🇦
(@sailorgirl2017) reported
@JohnCRoscoe @GetCyberSafe I'm glad you had your wits about you! I almost fell for the e-transfer about an over-payment on phone service right after we enrolled in a new plan, but suspicious me thought if Telus owes me money they will just credit my acct, not e-transfer. Old phone, can't block #s=ignore.
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WTIRealist
(@WTIBull) reported
from
Toronto, Ontario
@Mackslann @TELUSsupport @TELUS Darren Entwisle too busy buying his wife another Hermes Birkin in Palm Springs to give a ****.
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tracy
(@tracyinkits) reported
from
Calgary, Alberta
@Shuggs_YYC @cmcalgary Telus sucks. My work has Telus, nothing like dropped calls, crappy IT and their biz connect system is brutal.
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Wendy L
(@Zdonia) reported
@SridharTempalle @TELUSsupport Well I'm not so happy I agreed to go with Telus from Koodo. Telus, hours wait, plan changed when it shouldn't have been, can't reach anyone anywhere but there's a whole lot of nice "we're sorry you're having a bad experience, DM us." No answer there either. Koodo I miss you.
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Cynthia
(@CynthiaMD92) reported
@TELUS And to be told by Telus at Hillside Mall you aren’t bound to provide service but I am bound by my contract is bullshit