Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (50%)
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Phone (22%)
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Wi-fi (10%)
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TV (7%)
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E-mail (6%)
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Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Calgary, Edmonton, Sidney, Vancouver, Duncan, New Westminster, Montréal, Surrey, Langley, Montmagny, Red Deer, Nepean, Lacombe, St. Albert and Toronto.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Internet | |
| Edmonton |
Wi-fi | |
| Edmonton |
||
| Sidney |
Internet | |
| Calgary |
Internet | |
| Calgary |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Biz_nis
(@Biznis13) reported
I just told @TELUS that I will not be allowing any vaccinated technicians in my house. The meltdown that has proceeded and the 5 phone calls I've received have been astounding. Demand unvaxxed technicians from these businesses. This is the way you can support medical freedom.
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Pearce Fraser
(@Pearcyfraze) reported
@robrees99 @TELUS They installed fiber internet at my apartment in September, the tech badly damaged my drywall and made a huge mess. They still have not compensated me despite following up once a week since the incident. I feel your pain here.
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Ryan Ali
(@ryanali23) reported
from
Toronto, Ontario
@TELUS @TELUSBusiness your customer service agents have become an absolute joke. Putting me on hold without notice, singing on the call, trying to prolong the call for no reason. Do better.
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dustin spicy noods morris
(@DustinMorris13) reported
from
Calgary, Alberta
@Cass403 @SWCalgaryGuy @TELUS Agreed!! I even still have the box because they didn't ship a return address label and they said no problem we'll use it.
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rob rees
(@robrees99) reported
@Pearcyfraze @TELUS I love how they are trying to get into Healthcare when they don’t even know how to run their core competency. It’s beyond frustrating how terrible they are.
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buschic
(@buschic) reported
@Simon818 @bmoore123 @featherbear15 yeah Simon, it is, Telus, was on freedom for many years, (basically since Wind started) but it got stupid, customer service is a nightmare, I witnessed very very illegal **** happen with them. I got out, switched to Telus, Nov of 2020.
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dustin spicy noods morris
(@DustinMorris13) reported
from
Calgary, Alberta
Booked my internet (thanks @SWCalgaryGuy) and had the best customer service with @TELUS as usual.
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Stephanie Alexandra
(@Sam_Alexandra23) reported
@TELUSsupport I was trying for 3 hrs and 2 agents to get my Optik TV back and no luck and then had to dinner & then zoom meeting. Then tried manual set up and still no luck. I'm at my wits end and Telus takes forever to get help when you're deaf and need to use chat! Grrr/sigh!
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Nick Vanderest
(@backlandz) reported
@Josie_Osborne re: hwy4 cell coverage- fine and dandy if your on Roger's... does not do squat if your a telus customer.
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Doug, not the shoveller🇨🇦
(@Cdn4LFC) reported
4 scam phone calls in one morning, CRTC, Bell, Rogers, Telus, when are you clowns going to do something about this? There are a lot of innocents, who don’t know to hang up on these bastards, getting scammed. Also, for the 400th time, NO I DON’TWANT MY DAMN DUCTS CLEANED!
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Brandon Eby
(@TheBrandonEby) reported
Somehow Telus wifi is both stronger and faster than a wired connection, which is a huge issue because my computer doesn't have a wifi chip.
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Prajna
(@PrajnaVanIsle) reported
Wi-Fi sloooow for 2 months, Tech shows up, changes a cable, offers to change modem but then gets in a huff and leaves because it’s worse now & guess I hurt his feelings. I call, No credit until they fix it- they can’t fix it! supervisor refused to talk to me.TELUS here I come.
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Blythe
(@blythemorrow) reported
Hey @TELUS my internet is down at home and it says you won't restore service until 6pm. What's the story!?
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Perry
(@Perry49304474) reported
@BabaSusila Did your issue is resolved ?? And can you tell me Telus and workmarket is legit or trustworthy and they pay regularly ??
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Dr. Majalis @ loving dragon hours
(@Zalakbian) reported
Too bad its broken, there was a Telus truck just parked by it, I think maybe it's there to remove the phone, don't see why they'd repair it
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Prajna
(@PrajnaVanIsle) reported
@cable_shaw yoossless! Tech guy came to solve the 2 months super slow Internet but made it worse, left in a huff. Supervisor refuses to talk to me, no credit until the tech fixes it-tech didn’t fix it! How much life should I give to this? TELUS here I come!15 years of Shaw byeee
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Kerby
(@kerbjack) reported
@DonnieandDhali not working on Telus TV or streaming.
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Mimi
(@revengeofmimi) reported
Was OTP with Apple support all morning and Telus and all they did is bounce me back and forth and no one has an answer for me. Why am I paying for this service/product if it don’t even work? I’m done.
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billrichardsonwriter
(@billric36028987) reported
hey @TELUS won't get around to filling the customer satisfaction survey you'll surely send, but please know the long wait for an agent (my problem can only be resolved in person, on phone) would be much more bearable if there were a no-music option. how can it be this horrible?
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moon111
(@moon_111) reported
@HotWot Looks like a B.C. area code. Yep, TELUS customer, Landline in Burns Lake, BC With only 1,779, wouldn't be that hard to figure out who it is.
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🇨🇦 K-BoB 🍕-BLM-✊🏿
(@danketch69) reported
@kmlatta Wow! That’s horrible! She just gave up and went to Telus, Virgin would literally not help get her phone working, they would “send it up to a higher tech” that would never call or answer the call. They don’t care at all! @VirginPlusCare was the worst service I’ve ever seen.
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Ryan Knighton
(@ryanknighton) reported
@billric36028987 @TELUS And why is it that Telus, a cellular and Internet service provider, has whold music that sounds like a barely tuned in radio station Broadcasting waves of static and fuzz carried on sunspots
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Jen Christie
(@SavvyFarmgirl) reported
@B2Bspecialist Also, I have no idea what Telus converse is like across the country, but is this for all areas or just specific provinces? I’d be apt to listen what farmers who are current Telus customers have to say about current service.
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That Lisa
(@LisaPearl) reported
@b_greywolf @billric36028987 @TELUS That is absolutely horrible.
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McCree
(@Official_McCree) reported
@TELUSsupport So ive been in a battle between telus and freedom for about a year now, i had my number transferred form freedom to telus, with no issues in the beginning. but all of a sudden i got people calling me all the trying to call "my" number and when i pick up they are
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BensTechLab
(@BensTechLab) reported
@TheChrisHau You may be doing something wrong service provider wise. At least over here on the west coast we've got full symmetric gigabit fibre optic from Telus. Uploads around 950Mbps and costs around $80/mo plus taxes and whatever.
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mary ryder
(@MaryRyder013) reported
@TELUSsupport I'm a SHAW customer. But lately due to dispute between USA DISH & KING, plus other US channels, television feed is cut to customers in BC. As happened this morning on KING 5 NBC. If I switch to Telus TV, will same disruption, to American shows/channels, happen?
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Purell Jam Fan
(@Digs1000) reported
Just had a call from @telus to sell me a security system, and I felt bad when I had to tell the guy I lived in an apartment BC his pitch was sooo good lol.
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linguine
(@Harry_is_Alive) reported
Bruh Telus ******* sucks and customer support
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Stephanie Alexandra
(@Sam_Alexandra23) reported
Telus online chat support really sucks! Takes forever and when you lose connection, they don't come back and because I'm deaf I can't take a voice call to reconnect and they stupidly forget that I'm deaf after being told twice. I'm beyond frustrated!!