Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (60%)
• Phone (19%)
• Total Blackout (7%)
• Wi-fi (7%)
• TV (4%)
• E-mail (3%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Calgary, Grande Prairie, Duncan, Mississauga, Sherwood Park, Kelowna, Brampton, Edmonton, Okotoks, Drayton Valley, Taber, Montmagny, Vancouver, Winnipeg, and Surrey.

City	Problem Type	Report Time
Calgary	Internet	2 hours ago
Grande Prairie	Internet	3 hours ago
Duncan	TV	1 day ago
Grande Prairie	Internet	1 day ago
Mississauga	Internet	1 day ago
Sherwood Park	Phone	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ash (@ashley_streets) reported 2 minutes ago

  @ctvedmonton My house burned down in October and I too was charged ridiculous amounts of cancellation fees. Telus also was horrible to deal with and kept insisting they couldn’t cancel trying to force me to move the services to a new residence which at the time obvsiouslt didn’t have yet.

• 
  Reiko Koyama (@reikokoyama79) reported 3 minutes ago

  @TELUS LMFAO. cute response. Yes. You've responded. I've now gone 9 days, unable to get someone to actually process the claim. My last phone, I was told I had to go INTO a telus location, to verify my identity, and they wouldn't transfer or do anything for me. Fix your broken system.

• 
  czar (@saurfey) reported 6 minutes ago

  @TELUSsupport @TELUS When I saw my current plan on your website, it was advertised as $45 for 5G+ Select 175 Canada-US-Mexico (up to 2Gbps), but when I signed up and ported my number from Public Mobile, I would get billed $55 instead. Why is that the case? Help please.

• 
  Rod` (@Bugwood_Ranch) reported 7 minutes ago

  @bears_aware @VoteCanadaCom @TELUS They never even get out of their vehicle at my home even when I send my two dogs out to greet them! 😎

• 
  DividendBoomer (@BoomerDivvies) reported 8 minutes ago

  @TELUS $T.TO I hate your company. Truly. Been a business customer for decades just to be treated like ****. Dealing with an issue, a serious mistake on YOUR part, has been gruelling and terrible. The incompetence from your side is inexcusable. Your departments don’t talk to each other leading me to coordinate everything. Hopefully I’ll be able to file a complaint against you with regulators. And you also have a cell tower on our site for which you’re currently asking for a lease extension. That’s gonna cost you big time.

• 
  Apple (@ugochukwu619) reported 9 minutes ago

  @BrownBehaviour If only Telus will respond to you Those people are damn slow

• 
  jay X (@JasonI_X) reported 12 minutes ago

  @MarioNawfal Ontario government: Industry dominance — Groceries: Top 4-5 chains control ~72-80% market share, fueling high food prices (up 30% in 5 years, highest G7 food inflation). Telecom: Big Three (Bell/Rogers/Telus) hold 80-90% wireless market, high bills. Car insurance: Elevated rates in many provinces. • Real estate — Foreign buyer ban extended to Jan 2027, but past offshore/domestic investor activity inflated prices; housing remains unaffordable. • Private colleges — “Diploma mills” exploit international students with misleading promises, poor quality; crackdowns ongoing amid permit caps. • Tax overload — Paycheque deductions, GST/HST on buys, property taxes, embedded in utilities/fuel/bills, plus annual filings — heavy multi-level burden. Other pressures: Soaring cost of living (groceries/utilities/housing), long healthcare waits, big bank fees, productivity stagnation, wage insecurity despite data debates.

• 
  Dustin De Yaegher (@duder_1987) reported 13 minutes ago

  @TELUS would sure be nice to have more than one bar of service. Can’t make a phone call. #servicesucks

• 
  TELUS (@TELUS) reported 15 minutes ago

  @bigmatt_f Hey Matt, looks like the TV signal's been lost. Sounds like this may be an ongoing thing? Usually this happens when there's an issue getting the signal to the TV box. That could be caused by anything in the line as far back as Telus, if you experience internet issues as well, or it could be something as simple as the cable, or wireless connection from the modem/boost to the box. If it's wireless , try rebooting modem/hub, boost, then tv box, and if it's wired, do the same thing but reboot any adapters that the cables might be hooked up to as well. Telus expert messaging in the app is your best bet for troubleshooting with a person the digital space, or you can give us a call and can help you with next steps. If something like this is Telus caused, we can definitely credit for the downtime.

• 
  Clare A (@Murphysmom67) reported 15 minutes ago

  Since I am unable to call u or text bc u mistakenly disconnected me, heres the situation. I switched to Cogeco & informed u on Jan 22/26. U gave me a disconnection date of Feb 17/26. I was fully paid up but after Feb 17 u continued to bill me & I stupidly paid bc of your threats a total of $291.33 which u now owe me. When I switched to Cogeco I was told they used Telus lines, thats why my phone still indicated u as the carrier. Cogeco told me Ì shouldnt still b paying u so I stopped. Now you've disconnected me so since Friday I've had no calls, text or data. On top of that you reported me to Equifax. U really expect me to pay u as well as Cogeco? Ur lucky I dont sue u. I should b activated on the network immediately. How about u check your data & my dates then reimburse what u owe me. @TELUS

• 
  JonBoy 🇨🇦 (@jong9548) reported 18 minutes ago

  Telus World of Science TWOS - So much water damage. Why? Sure. Lotsa rain. But the damage is excessive. Are the Engineers that designed the building boy responsible ?

• 
  ✨🌈 Quinn 🇨🇦🇫🇮🏳️‍🌈 (@pewpewpew) reported 19 minutes ago

  @StephenWickens1 @HydroOne Apparently Telus’ outage map does as well

• 
  jay X (@JasonI_X) reported 21 minutes ago

  @fordnation Ontario. • Industry dominance — Groceries: Top 4-5 chains control ~72-80% market share, fueling high food prices (up 30% in 5 years, highest G7 food inflation). Telecom: Big Three (Bell/Rogers/Telus) hold 80-90% wireless market, high bills. Car insurance: Elevated rates in many provinces. • Real estate — Foreign buyer ban extended to Jan 2027, but past offshore/domestic investor activity inflated prices; housing remains unaffordable. • Private colleges — “Diploma mills” exploit international students with misleading promises, poor quality; crackdowns ongoing amid permit caps. • Tax overload — Paycheque deductions, GST/HST on buys, property taxes, embedded in utilities/fuel/bills, plus annual filings — heavy multi-level burden. Other pressures: Soaring cost of living (groceries/utilities/housing), long healthcare waits, big bank fees, productivity stagnation, wage insecurity despite data debates.

• 
  sarah (@trainsgirl) reported 23 minutes ago

  @RainGloaming @miaaowing I never manage to make it work but Telus still lets buy things off Google Play by adding it to your phone bill.

• 
  Diversity Workshop, CCIP™ 🔨 (@minnysan) reported 25 minutes ago

  @EPCOR Why? Are you going to repair my telephone line now? Telus is already on it. I told them to send the bill to you. Your garbage trucks are constantly hitting lower telephone/cable lines in the alley when dumping carts. I see it all the time. I'm positive this isn't the first time

• 
  XY, XX, Its Science 🇨🇦🇯🇲 (@9Livez1122) reported 25 minutes ago

  @Rogers sucks. Good job @TELUS @TempoBasketball

• 
  TuTymR (@TuTiimer) reported 26 minutes ago

  @kawstuh @TELUS TELUS is one of the worst customer service experiences one can have

• 
  Dustin De Yaegher (@duder_1987) reported 28 minutes ago

  @TELUS I’m in southwest Manitoba but I find everywhere we go your service sucks.

• 
  Carson (@CarsonTalkMoney) reported 34 minutes ago

  @BoomerDivvies @TELUS Is that a cell phone provider? I have never heard of them

• 
  Leo Seyerpa (@seyerpa) reported 34 minutes ago

  @smith_noreen @sarobertson_ His only work experience is a service rep for Telus. He only knows to call his manager - and unfortunately - he is the manager. Dude is lost.

• 
  Jack Taylor (@Carol22Jack) reported 35 minutes ago

  @JustMeJamie64 Indian/Moroccan call and Service centres. All Shaw/Rogers. Other companies like Telus are all Philippino or south American. All from my experiences...

• 
  MoneyTree (@sk_bossman) reported 40 minutes ago

  @BoomerDivvies @FullScopeWelds @TELUS Make sure they don’t ding your or your companies credit rating over this. Either with late payments or if it gets bad enough a judgement

• 
  William Brook (@WilliamJBrook) reported 41 minutes ago

  @emmagmay Express service if it was Telus

• 
  Parental Advisory (@Parental_OnX) reported 43 minutes ago

  So latest update. STILL no @TELUS services at the new house. A LOT of conflicting answers, with any luck tomorrow it gets done finally. And if not then I am just going to cancel everything and go with starlink and put in a consumer affairs complaint. Absolutely ridiculous to take 10+ days to get services connected. Especially with the reasons given. I understand the broken line, but that was repaired last Thursday by the only competent person to come yet. Then to be told to "reboot the equipment" when we don't even HAVE equipment yet.... This is the problem with cheap overseas support that just reads from scripts and doesn't ever listen to anything the customer says. Get your crap together Telus, people are paying you literally thousands of dollars a year for some of these services and your techs half the time done even have the tools or skills required to do simple repairs or swaps if needed.

• 
  TELUS Support (@TELUSsupport) reported 48 minutes ago

  @big_fan2019 Are you connected to your home Wi-Fi when looking? If you're currently off your home Wi-Fi (on mobile data or another network), those live channels automatically hide in the app lineup. Due to content provider broadcast restrictions, live NFL Sunday Ticket channels (1501-1516) on the TELUS TV+ app are strictly locked to your TELUS Home Internet connection.

• 
  Alicia Bell | Performance & Fitness Coach (@TrainItRight) reported 49 minutes ago

  @TELUS Its frustrating going from an influencer account at one point to bad customer service and sky high bills.

• 
  RemotePro (@remotepro_co) reported 53 minutes ago

  🚨 New Remote Customer Support Jobs Discover top roles at Goodville Mutual Casualty Company, ParentSquare, TELUS Agriculture & Consumer Goods, Stratus, Clarity Partners LLC, and Inspectorio 👇

• 
  ***** Asol (@NiggaAsol) reported 59 minutes ago

  **** TELUS INTERNET SERVICE PROVIDER THEY ARE THE WORST ******* COMPANY EVER **** THEIR ******* LOCAL MONOPOLY IN ******* WESTERN ******* CANADA **** TELUS

• 
  Glorious God (@GloriousGod01) reported 60 minutes ago

  You do not need a degree, a CV, or years of experience to start earning in dollars from your phone or laptop. These remote roles are actively hiring beginners right now in 2026 and most people have never heard of them: 1. Sales Development Representative (SDR): reach out to potential customers via email on behalf of international companies. No cold calls required for most roles. One of the highest paying entry level remote jobs available. Pay ranges from $3,333 to $5,833 per month plus commission. - Apply on We Work Remotely (weworkremotely. com). 2. Content Moderator: review and flag content on social media platforms and apps to ensure it meets community guidelines. No experience needed. Pay ranges from $1,000 to $2,200 per month. - Apply on Jobright. ai and Telus International (telusinternational. com). 3. Social Media Manager: manage Instagram, X, TikTok, and Facebook pages for small businesses. If you already use social media daily, you already have the foundation. Pay ranges from $1,000 to $3,000 per month. - Apply on Upwork (upwork. com) and Fiverr (fiverr. com). 4. User Experience Tester: test websites and apps and give feedback on how they work. Takes 10 to 20 minutes per test. Pay is $10 to $20 per test. - Apply on UserTesting (usertesting. com) and TryMyUI (trymyui. com). 5. Freelance Translator: translate documents, emails, and content between languages you already speak. If you are bilingual, this is one of the easiest ways to earn remotely. Pay ranges from $800 to $2,800 per month. - Apply on ProZ (proz. com) and Gengo (gengo. com). 6. Bookkeeping Assistant: help small business owners organize their financial records using simple tools like Excel or QuickBooks. Free training available on YouTube and Coursera. Pay ranges from $1,500 to $3,500 per month. - Apply on Belay (belaysolutions. com) and Upwork. 7. Podcast Editor: edit audio recordings for content creators and businesses. Free to learn on YouTube using Audacity or GarageBand. Pay ranges from $500 to $3,000 per month depending on volume. - Apply on Upwork and Fiverr. 8. Email Copywriter: write marketing emails for businesses trying to sell their products. One of the most in-demand remote skills right now and completely learnable in 30 days. Pay ranges from $1,000 to $5,000 per month. - Apply on Upwork and LinkedIn. Pick one. Learn it in well. Apply. The market is open. Above all, love God.

• 
  Harry(Grain Buggy Operator Extraordinaire)Bennett (@islandviewag) reported 1 hour ago

  @lammy9661 I’ve been with Telus for 25+ years and their service is no better Kevin. Lots of dead spots within 20 km of Brockville