Telus

Telus Outage Report

Why is my Telus service not working?

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Telus Outage Chart 02/08/2026 13:55

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Telus compensate me for the outage?

The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (48%)

    Internet (48%)

  2. Phone (27%)

    Phone (27%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Total Blackout (4%)

    Total Blackout (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Vancouver, Victoria, Surrey, Calgary, Edmonton, Montréal, Toronto, Chilliwack, Montmagny, Hanna, Peace River, Cambridge, Lloydminster, Mississauga and Langley.

Loading map, please wait...
City Problem Type Report Time
CanadaVancouver Internet
CanadaVancouver Phone
CanadaVictoria TV
CanadaSurrey Wi-fi
CanadaSurrey Internet
CanadaCalgary Phone
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • MasterYodaMB Master Yoda 🇰🇬 (@MasterYodaMB) reported

    @TorontoStar They should open up the market. There is no competition. Service and quality is awful and technologies falling behind the rest of civilized world. Rogers, Telus they are rapping their customers! It so expensive for ****** quality.

  • Kabirsagoo_ Kabir Sagoo (@Kabirsagoo_) reported

    I wonder if @TELUS will help me leave rogers

  • rodmac71 Rodney MacDougall (@rodmac71) reported

    @globalhalifax All the Canadian Telcos need a serious wake up call. Cell service is still way too expensive for what we get. Please don't get me going on their device replacement programs / device insurance programs. An absolute scam. Shame on you @koodo @TELUS

  • nwukku kouchi (@nwukku) reported

    WTF WHY IS THERE NO WIFI FOR TELUS WOJFKWKENGNSNS

  • TissueMike Mike Tissue (@TissueMike) reported

    @CP24 No need to waste time or money, it was a hack. Bigger issue is are they still inside Rogers? Can they turn off Bell or Telus when they want? How much will it cost to remove them.

  • dreamsandcolour Melissa (@dreamsandcolour) reported

    Hey @TELUS based on how hard I’m working to keep me as a Telus customer (aka doing your customer service and Loyalty teams job), I should be getting a commission 🤔 Customers shouldn’t have to fight for YOU to keep their business

  • prettyakua5 prettyakua🤍 (@prettyakua5) reported

    @TELUS why is my service not working?

  • wildpassages Sarah Dubreuil Karpa (@wildpassages) reported

    @TELUSsupport @TELUS Any word in why internet is down?

  • Gypsymouse GypsyMouse (@Gypsymouse) reported

    @CBCAlerts As a Shaw customer I’m girding my ***** to change to Telus. When Rogers takes over Shaw I want to be far away. I’m not saying Telus is any better but…maybe?!

  • cdnbeer Cody Lobreau - BeerCrank.ca (@cdnbeer) reported from Brandon, Manitoba

    @RogersHelps I've been with Rogers for 17 yrs and I'll be switching to Bell or Telus once my contract is up. TWO outages in just over a year?! That's not reliable at all, also if 5G is supposed to be the "next great thing", the latency is always over 100ms, that's bad service in modern times

  • MarkWendling Mark Wendling (@MarkWendling) reported

    @TELUS @TELUSsupport So is it normal for your crews or your sub contractors to cut your competitors lines while installing your new fiber cables? It would be worth training your employees to at least acknowledge that is what they did and apologize. I will never go with Telus.

  • JohnPapaloni John Papaloni (@JohnPapaloni) reported from Grimsby, Ontario

    @patrickbetdavid to clarify on your video about Rogers. Rogers doesn’t control 90% it’s 3 companies Rogers, Bell (BCE), & Telus combined they have 90% of the market. Definitely a monopoly, we have a “Governing Organization” but run by telecom executives, so how does that help?

  • MaryLouDeHoop1 Mary-Lou DeHoop (@MaryLouDeHoop1) reported

    @FP_Champagne I don't know if this is in the realm of today's technology or not but it is too bad that the Emergency Services could not have flipped over to another Telecom service. As in moving over to Bell or Telus.

  • AxisVeroPI Axis Vero (@AxisVeroPI) reported

    @Rogers, it appears that your internet just went down again. Luckily, I can still tether our office to @TELUS...again!

  • GeraldWaterous Gerald Waterous (@GeraldWaterous) reported

    @OPR58302260 @CBCNews Cell line. Land lines, afaik, were not impacted in western Canada. Service standards generally quote % of uptime, with lots of weasel words to protect them, ie, pretty much useless. No idea what Rogers says, i know the only difference between home & bus @ Telus is response time.

  • butterrcup Mary-Anne Crevier (@butterrcup) reported

    @Kirsten_Hume No, Rogers was broken. Telus, Shaw, Bell.. and every other Canadian telecom was working just fine.

  • Mystic_Gogeta Gogeta (@Mystic_Gogeta) reported

    @MsJLopez @RogersHelps Lol I hope you understand an outage like this can happen to telus and bell as well. Quit acting like Roger's did this intentionally damn you people piss me off

  • Gypsymouse GypsyMouse (@Gypsymouse) reported

    @theteapixie @CBCAlerts I just know I’m switching from Shaw to Telus before Rogers eats Shaw up. Lord, I don’t want to but I don’t see any way I’ll stay with Shaw given this and Rogers’ abysmal Customer Service récord.

  • RandyInbBlock Randy Cap (@RandyInbBlock) reported

    @RogersHelps No problem. It took me an hour to switch to Telus the day after, plus I used the opportunity to locking for 2 years with a new phone. Thanks Rogers.

  • Dusk357A Dusk/Dawn ☮ (@Dusk357A) reported

    @CFLNumber1Fan @Tinabanshee I need & use most of my services from Telus. We have a love/hate relationship. I recently called them on a day off & spent about 2 hours convincing them to reverse the $20 increase or I was just going to start canceling my TV pkgs, did cancel 1. I have Netflix, Prime & You Tube.

  • thetrblwthtracy tracy gora (@thetrblwthtracy) reported from Edmonton, Alberta

    @TELUS where are the reward points for my cell service? I pay $163/month and get nothing. The pmt is never late & I’ve been a customer since 2012. My Home Services are LINKED. Norton Security is LINKED. My Apple Watch is LINKED. Fourteen points in almost 2 years?? C’mon #telus

  • OllieMcClellan Ollie McClellan (@OllieMcClellan) reported

    @minnhorn Neighbour's mad at me because he thinks everyone in the complex should have one and sent a TELUS salesman around and I was like "No. I am philosophically opposed to those stupid things." "Well, if . . .." "No."

  • JackMeseyton Джек 🇺🇦🇺🇦🇨🇦🇨🇦 (@JackMeseyton) reported

    @paigesellis My company has but the switch was in the works before the outage. I told the Telus reps yesterday they were 5 days late coming to switch our phones. haha

  • XRPkook Derek🇨🇦🇨🇦 (@XRPkook) reported

    @Bell_Support Hi. I have been without bell mobile service in my area since last evening. My wife, who is with Telus, also has no service in the area.

  • Ramande13388551 Ramandeep Brar (@Ramande13388551) reported

    @KDowney83 @Rogers Leave rogers go with @TELUS way better phone with bell even better rogers every few years they go down and blame it on updates last time this happened was April last year

  • jgvanides Jim Vanides (@jgvanides) reported

    @RogersHelps - More details: We are AT&T customers who roam while visiting Montreal. Whenever the Telus signal was stronger, our phone would switch to Telus and work. During a one-brand outage, customers need to be able to manually choose which signal to connect to!!

  • Nacho__Bizniz Nacho_Bizniz (@Nacho__Bizniz) reported

    @fionaross15 @birgitomo @Rogers It's not just 'who' runs these communications systems, it's how many there are available to choose from. If one goes down, we should have a service in the home from another provider. eg: Internet with Bell; phone with Telus. You can still communicate if one goes down.

  • S__Pace_ S Pace (@S__Pace_) reported

    @RogersHelps lol this makes me glad to be a Telus customer honestly you should be giving your customers a lot more

  • Christo45529065 Bryan Botell (@Christo45529065) reported

    @marinat71335762 Yes the Roger's thing has taken all the Roger's clients public, one each area comes up then that one trunk dumps everything to them and their to 8 billion replication. Roger's should have went to Telus, asked permission for a few trunks off telus, 🙄 and then it waoulbrr slow. ✅

  • Hanajimaismycat Krista 🇨🇦 (@Hanajimaismycat) reported

    @nationalpost I’d be frustrated too if all my plans to privatize healthcare,while blaming the PM, we’re called out. In BC they’re letting Telus offer pay for service programs that are undermining our public healthcare system.