Telus Outage Report

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Sherwood Park, Vancouver, Calgary, Medicine Hat, Nanaimo, Montmagny, Parksville, Red Deer, Surrey, St. John's, North Vancouver, Edmonton, Fort St. John, Grande Prairie, and Ottawa.

City	Problem Type	Report Time
Sherwood Park	TV	6 hours ago
Vancouver	Internet	6 hours ago
Calgary	Internet	16 hours ago
Medicine Hat	Phone	1 day ago
Nanaimo	Internet	1 day ago
Calgary	Internet	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  George Leon (@georgeleonBC) reported 4 minutes ago

  @LizaYuzda @jjhorgan And Mr Party host was arrested again at Telus Gardens. The few scofflaws are the ones doing the damage

• 
  Lawrence Calenti (@LCalenti) reported 5 minutes ago

  and counting with no internet. I have had three calls ended prematurely by Bell today alone. Thankfully Sebastian (EZ19328) was kind enough not to hang up on me. Bell offered competitive rates, but had I known how bad service was, I would have chosen Rogers or TELUS.

• 
  Cody Bourassa (@CodyLVLUp) reported 7 minutes ago

  @TELUSsupport Day 2 trying to get ahold of someone without ending up on a transfer that never gets picked up. I have officially wasted over 3.5 hours of time on hold with Telus.

• 
  Steve Cordrey (@SteveCordrey) reported 9 minutes ago

  @RogersHelps Just switched from Telus since you’re the only carrier with service at my place in downtown Kitchener. Why am I being told to visit a store to change the plan on my Apple Watch? Two reps have told me this. This is a BYOD device.

• 
  #ThankYouSedins #TeamPlayoffs (@xBraedenn) reported 9 minutes ago

  If I had a dollar for every time @Telus Optik TV signal freezes... I'd be richer than Jeff Bezos

• 
  Kody Hval (@TheKodyHval) reported 9 minutes ago

  I promise if I get one more telus rep trying to shove the home security crap in my face I’m switching companies. @TELUS @TELUSsupport

• 
  darkoamy (@_ladybird_x) reported 9 minutes ago

  @TELUS Sucks majorly I haven’t been able to watch any of my shows for weeks

• 
  Jake Kodak (@digitalartbrush) reported 9 minutes ago

  Hey @Telus I've been on hold for over an hour. What gives with your customer service? And, no don't even suggest self serve, I need to speak to someone.

• 
  Ben asks if you heard this (@SUBlimelySQuare) reported 13 minutes ago

  only geared towards big businesses and rich people - and because i have done much to record incidents and obvious signs it still does not interest - in my case - @TELUS enough to help put a stop to it - to date this has killed a laptop and 2 tablets plus a projector

• 
  Don Hoglund (@randomdh) reported 16 minutes ago from Surrey, British Columbia

  Telus email transition to google what a bloody headache @TELUSsupport @ShawInfo might be time for change Telus cost is way too much with zero help

• 
  Calvin Chan (@Chan_ing) reported 20 minutes ago

  @PeterPlansIt 1. I'm glad you're only tweeting this late at night when I can't do this for hours 2. I'm bad at this. And we don't even need to think about fuel consumption or efficiency. 3. This reminds me of the lunar lander simulation at Telus. Was slightly better at that.

• 
  J. Snow (@jarid_snow) reported 20 minutes ago

  @TELUS @TELUSsupport what the heck is going on with your mobile reception!! I’m outside, in the middle of town, atop a hill and there’s 1 bar of reception?! This has been ongoing for a week now! #fail #substandard #yyt

• 
  Evan Ryer (@EvanRyer) reported 21 minutes ago

  I think its time to cancel my @TELUS subscriptions across all of my services. I have been a client for 15+ years, but the company, and their client support have gone completely down hill in recent years.

• 
  Ben asks if you heard this (@SUBlimelySQuare) reported 23 minutes ago

  hey if you do read my page and it seems many do - i will tell you my personal state of affairs is never the issue - i tend to focus on the big picture - i am nearing my wits end with this lack of support from @TELUS @TELUSsupport for one - so out of touch it is scary

• 
  Lindsay Brown (@Lidsville) reported 28 minutes ago

  ..Why do we never consider that BC Hydro could put solar panels on your roof? They'd belong to BC Hydro & you wouldn't have to shell out. You only pay for the service. It's like Telus or Shaw technically owning your modem. This is FAR cheaper than #SiteC for both BC Hydro & us...

• 
  Chris J. Conrod (@CJconrod) reported 32 minutes ago

  Annnnnd my download speed is back to being crap 🙄 **** i hate Telus

• 
  tj (@TrentJackson) reported 32 minutes ago

  "Estimated wait time is over an hour" How is @TELUSsupport great? Seems like their money goes to their marketing engine with no priority for customer support, been like this for a decade & now we have @TELUSHealth but Telus can't even manage their communication customers🙃 #telus

• 
  Stephanie Hahn (@rxstephanie) reported 37 minutes ago from Vancouver, British Columbia

  @steeletalk I found out via media...I am so very upset as we have been asking to be included and “radio silence” and then “boom” media drops this important info? We don’t have unlimited staffing and people like @TELUS to help us man the phones...why no notice to supposed front liners ! Sigh

• 
  Wentin Quarintino (@CopperBlueBalls) reported 38 minutes ago

  @MattMandrusiak @EdmFootballTeam @TELUS What they did to him was abhorrent and completely classless. I don't give a **** how bad the financials are....surprised they didn't can Joey Moss with him

• 
  Cordula “A BPD” Fox (@cordy_fox) reported 41 minutes ago

  I should've just stayed with TELUS, @koodo has been an absolute nightmare just trying to pay the damn bill.

• 
  Oil City Cleaning (@CleaningOil) reported 46 minutes ago

  Hey @SamsungMobile and @TELUS, thank you for selling me a $1700.00 paperweight. My Galaxy 21S+ drops calls, loses wifi connection, can't properly connect to ANY of the Gs, and is a tech FAIL. Oh but wait... There's more! It's outside of the TWO WEEK return policy. Well done 🔩

• 
  kels. (@kelseyenger13) reported 53 minutes ago

  @TELUS @TELUSsupport hi i know you keep the records; so whoever the last woman i spoke with on the phone was, I would like you to write it down now that I never want to speak with that **** woman again thanks. :)

• 
  Alastair Blyth (@BlythAlastair) reported 53 minutes ago

  @TELUS @TELUSsupport are without question the biggest monopolizing useless pieces of **** in this country. An entire company based on hour plus hold lines and deflecting any in home help. As soon as your signed up that’s you ******.

• 
  Ben asks if you heard this (@SUBlimelySQuare) reported 55 minutes ago

  whoa - feels good just to lay this out here for all to see - what a crap show going on all around us - i guess if the police can't shoot it and the average person can't afford telus care - i am on my own to handle the situation on different terms - might get ugly

• 
  Roy Grosfield (@imkice) reported 56 minutes ago

  @ajspe Way better than the crap dial up speed that I had with Xplornet for a decade. I am using a Telus smarthub now that gets me 25 down and 10 up. Pretty good. $80 a month. I signed up for Starlink months ago and never heard back from Elon! Cheers!!🍻

• 
  rob (@rbngrhm) reported 56 minutes ago

  @lyndsgaud Me too I don’t think a lot of the employees realize that retail isn’t always like that. At Telus it was a great environment and we were allowed water/coffee/whatever and if it was slow we were allowed to just take a break when there was no work.

• 
  WCW Nerdski 🥪 (@ItsStillRealBro) reported 56 minutes ago

  @lockedlois Yea... our internet speed and prices are some of the shittiest available tbh. Bell/Rogers/Telus are so ******* bad

• 
  Rishi Bhasin (@rishionweb) reported 57 minutes ago

  Pathetic customer service from @Fidomobile. It has been more than 2 weeks and they failed to ship my wife's new SIM because of incorrect address. After multiple call backs still there has been no progress. This is when she is transitioning from Telus to @Fidomobile. Sad

• 
  Bruce Payan (@zzyzyman) reported 58 minutes ago

  Q: When my copper landline is eventually forced onto fibre, do I now get a credit on my @TELUS phone bill for a dead landline during a power outage? This wouldn't have been an issue with copper. And – huge emergency preparedness blind spot with TELUS' decision on this.

• 
  Shabby (@BlazinZard_Y) reported 1 hour ago

  Going Live in 2 Hours and 15 Minutes Guys, My Interview with Telus is in an Hour and 15 🤟🔥🔥💯 Going to Continue my Shiny Hunt for Staryu. Will do a Test Stream to make sure everything looks ok. 🔥🔥🤟🤟💯 4 PM my time. I'm super bad with Timezones, sorry