Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (25%)
• Wi-fi (12%)
• Total Blackout (6%)
• E-mail (4%)
• TV (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Toronto, Vancouver, Calgary, Grande Prairie, Surrey, Edmonton, Kitchener, Duncan, Montréal, Spruce Grove, North Vancouver, Wetaskiwin, Fort St. John, Taber, and Mississauga.

City	Problem Type	Report Time
Toronto	Internet	2 hours ago
Vancouver	TV	15 hours ago
Vancouver	Phone	15 hours ago
Vancouver	Total Blackout	18 hours ago
Calgary	Internet	1 day ago
Grande Prairie	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  JABO Vancouver (@jabo_vancouver) reported 2 minutes ago

  @SluaghainO @TELUS Nah, the Telus internet is down here.

• 
  Olyth (@olyth_terminal) reported 3 minutes ago

  $AMPG FYI this is not even including the AI-RAN market which is projected to add another $10b in revenue to the $20b from O-RAN by 2030. So that's a market that went from basically 0 to $30b in a little over 5 years. With 6G and AI Tailwinds to drive it another decade or more. You're probably wondering why this industry is growing so fast. It's not primarily the infrastructure upgrade to 6g. Yes it will help speed up the transition to advanced 5G and 6G BUT there's one main reason. Mobile Network Operator CEOs are fed up with vendor lock-in. They're tired of being dependent on a handful of suppliers with little leverage on pricing, innovation speed, or customization. O-RAN and AI-RAN give them the ability to mix hardware and software from multiple vendors. That drives down costs and unlocks new efficiencies and revenue streams. Right now the vendors know there's no competition. How do you think that's going for the MNOs during negotiations? O-RAN and AI-RAN change this. MNOs are speed running to alternatives at this point; the CAGR on O/AI-RAN prove this and $AMPG has proven their radios bring the results CEOs are looking for. The inflection point is this year. This quote from the Telus VP on using Samsung and Amplitech radios should tell you everything you need to know about how MNOs feel about single vendor lock in. It's stuck with me since I read it. It drives my conviction in $AMPG. “That’s our current mix. And it’s really important for us to have that deployment: if it [multi-vendor Open RAN] remains theoretical. It’s not good enough for us.” Do you feel conviction in Bureaus' sentiment? It should stick with you when you think about where $AMPG is headed.

• 
  604atom (@604atom) reported 8 minutes ago

  @jodyvance @TELUS Yep Telus customer service sucks. Their agents aren't empowered to solve your issue. And then YOU are told to call some other number to be out on hold for hours. And the circle continues

• 
  ChinoAleman (@chinoalemano) reported 8 minutes ago

  @DVLT146025 This is exactly it, and it's the most underrated skill in this whole game. A manipulated pump and a real multibagger look identical on the chart. Same vertical candles, same volume spike, same "it already ran too much" comments. The chart literally cannot tell you which one you're holding. The only thing that separates them is what's underneath. A pump has a story and nothing behind it. A multibagger has a chart that's finally catching up to a business that was already real. And that's the work most people skip. They argue about the candle instead of reading the filings. With $AMPG, the difference shows up the moment you actually dig in. 48% gross margins, up from 33%. Debt-free. Revenue growing triple digits. The only American 64T64R AI-RAN radio, deployed at Telus, a Strategic Partner in a DoD-funded hub. Defense primes and NASA as customers. A CEO guiding margins higher because the heavy investment is behind them. None of that is chart noise. That's a company. A manipulated stock can't survive due diligence. It falls apart the second you look closely. AMPG gets stronger the closer you look. That's the whole tell. The people scared off by "it already moved" never opened the hood. The ones who did know exactly which category this is. Not financial advice. I'm long $AMPG. DYOR. 📡

• 
  Bob Bunting (@imaginet) reported 10 minutes ago

  @JonFraserTF @TELUS First rule is never talk to customer service, ever! Call the Telus Loyalty department directly. They will help you with whatever issue you have and you will probably end up with a better plan for cheaper as a result. This is common knowledge. Spewing on X will do zero for you.

• 
  bomberfish (@bomberfish77) reported 11 minutes ago

  @AliceInDisarray @egalbraith_ @N104AP only half true! telus offered it on their cdma network

• 
  Dr Bud Prizeman (@RobertMutis1) reported 12 minutes ago

  @jabo_vancouver @TELUS I had picture but no sound. Had to reboot digital box to fix. Happened at the very start of the Cda-BHG game.

• 
  Suleiman Damji (@SullyCanuck87) reported 13 minutes ago

  @jodyvance @TELUS Switch to Rogers Telus sucks *****

• 
  ChinoAleman (@chinoalemano) reported 16 minutes ago

  I haven't sold a single $AMPG share. Not one. And I'm not going to. Strategic critical key component (US knows and funds Open6G). I watched what $AXTI and $SIVE did to the people who sold too soon, relentless FUD all the way up, and then the real move happened without them. I'm not making that mistake here. Not for a few bucks more or few bucks less. Not for a comment section. Not for a wiggle on the chart. And Ehrmantraut just laid out exactly why my conviction is what it is. Look at what he showed: ~4.4x forward sales on management's $50M guide, and remember, they guided $25M for 2025 and delivered it. They don't underdeliver. And seems they will close EVEN MORE DEALS. Said by MANAGAMENT on the earnings call. Gross margins at 48% and climbing. Real revenue across AI-RAN/5G, quantum, SATCOM and defense. Active Telus LOIs and POs, with an estimated $300M+ cumulative from Telus alone through 2029. For a sub-$1B micro-cap, those numbers are absurd. He's right: There are billion-dollar companies with far worse fundamentals. So if people want to ring the register and leave, by all means, leave. I genuinely don't mind whose hands I hold next to. Because this was never just a fundamentals story. It's bigger than that. AMPG is the only American company that designs and commercializes the 64T64R Massive MIMO AI-RAN radio, the physical layer the entire AI-RAN future has to run on. Inside the DoD-funded Open6G hub. Already defense-qualified: Lockheed, Northrop, L3Harris, Boeing. And in a world where every other radio giant is foreign; Nokia, Ericsson, Samsung, Huawei... AMPG is America's answer. That's not a meme. That's critical national infrastructure. Open6G. Edge AI. That will control EVERYTHING in the next years. Everything. And it's the only Made in USA. Elite fundamentals AND a strategic moat the U.S. can't afford to lose. That's the combination almost no micro-cap ever has. That's why I'm not selling a share. Not financial advice. I'm long $AMPG. DYOR.

• 
  R. Weyland (@WeylandR) reported 19 minutes ago

  @TELUS @TELUSsupport Hey Telus. You guys are now worse than an airline. Your product (internet in this case) is less reliable than checked bags and now you wait longer on hold to resolve issue. And likely an average of 4 phone calls and 2 technician visits to solve the problem.

• 
  Charles @ Victoria (@CharlesVic50) reported 20 minutes ago

  Canada's CRTC needs to push much harder to bring Bell, Telus & Rogers into communication line over their extra fees and poor customer service while 'providing' some of the highest cellphone and internet fees in the entire world.

• 
  Jody Vance (@jodyvance) reported 24 minutes ago

  Today was NOT the day to FAIL my TV viewing, again @telus.

• 
  Craig T. Miller (@cckcmiller) reported 25 minutes ago

  @TELUSsupport how bad is your support that I cannot find a phone number to call support. Telus assist is a joke and anytime I have gotten into your support queue it has been a joke.

• 
  QuikInsightz (@QuikInsightz) reported 25 minutes ago

  🚨 #BREAKING: $ASTS Successfully Launched BlueBirds 8, 9, and 10, Completing Its First Multi-Satellite Launch Since April's Setback. What happened: ➜ AST SpaceMobile confirmed the successful launch of BlueBirds 8, 9, and 10 at 2:39 a.m. EDT on June 17, 2026. ➜ The satellites were launched aboard a SpaceX Falcon 9 rocket from Cape Canaveral Space Force Station. ➜ This marks the company's first successful stacked multi-satellite launch since April's mission setback. ➜ Each BlueBird satellite carries a phased array antenna measuring approximately 2,400 square feet, which AST SpaceMobile says is the largest commercial communications array ever deployed in low Earth orbit. ➜ The satellites are designed to connect directly to standard, unmodified smartphones without requiring any special hardware. ➜ AST SpaceMobile says the new satellites are capable of delivering peak download speeds of nearly 200 Mbps for voice, broadband data, and video services. ➜ That is nearly double the company's previously demonstrated peak speed of 98.9 Mbps achieved by its earlier Block 1 satellites. What comes next: ➜ CEO Abel Avellan said BlueBirds 11, 12, and 13 will ship shortly ahead of the company's next launch. ➜ He also said next-generation satellites through BlueBird 37 are already in active production and assembly. ➜ Avellan said, "This first stacked launch is just the beginning. Our focus is firmly on execution: scaling launch cadence, manufacturing, and preparing for commercial service." ➜ Speaking about the mission, he added: "BlueBirds 8, 9, and 10 represent the continued execution of a vision once considered impossible: space-based cellular broadband to everyone, everywhere." The scale behind the company: ➜ AST SpaceMobile says it now operates more than 500,000 square feet of manufacturing and operations facilities worldwide. ➜ The company says it employs more than 2,250 people and has a portfolio of more than 3,900 patents and pending patent claims. ➜ AST SpaceMobile also says it has agreements with nearly 60 mobile network operators representing more than 3 billion subscribers worldwide. ➜ Its strategic partners include $T, $VZ, Vodafone, Rakuten, Google, Bell, Telus, stc Group, and American Tower. ➜ The company plans to initially activate commercial service in the United States, Canada, Europe, Saudi Arabia, and Japan, while also supporting U.S. government programs.

• 
  np (@everyeverysec) reported 29 minutes ago

  Telus is an evil empire and deserves to be cut down instead of expanded

• 
  mc sw@gs (@McSwagg3r4) reported 32 minutes ago

  @Apple & @TELUS … Why do I pay thousands for your phones, and hundreds per month to get the worst service in the world? My US phone is $30/month and has like $0 dead spots. I’m going to badger my MP & MLA

• 
  Chaykaverse (@chaykaverse) reported 36 minutes ago

  @jodyvance @TELUS It's about time. @TELUS is the worst company in Canada.

• 
  Temple 8 Research (@Temple_Eight) reported 36 minutes ago

  I hope the $ASTS boys like dilution because you're going to need a lot of it to fund your ambitions. While ASTS has a small lead on broadband connectivity their real advantage is spectrum access via carrier exclusivity and they've locked up nearly 60 mobile network operator partners covering over 3 billion subscribers AT&T, Verizon, Vodafone, Rakuten, Telus, Bell, etc. SpaceX operates more than 9,000 satellites around 60% of everything in orbit. ASTS has roughly 9 including recent launches, and is trying to accelerate to about one launch a month to hit 2026 targets. Analysts are skeptical it can sustain this. Each BlueBird Block 2 is a 6,100 kg spacecraft, far more complex and expensive per unit than a Starlink satellite and AST can't launch anything close to the pace of Musk. SpaceX owns the rockets while ASTS has to buy rides on Falcon 9, New Glenn, etc. SpaceX's hardware iteration speed is, as one analysis put it, a real and durable advantage, and if their next gen satellites deliver on data performance, the competitive gap narrows while the constellation scale gap stays insurmountable. SpaceX already took the biggest carrier prize in the US being T-Mobile. So the carrier moat cuts both ways. SpaceX obviously has access to vast capital after IPO, with Starlink generating ~$10.4 billion of revenue in 2025. ASTS is pre-real-revenue at scale ($70.9 million in 2025) and funding itself with convertible debt and dilution. Do the bulls have an answer to this?

• 
  Howard Macleod (@howard_macleod) reported 37 minutes ago

  @JonFraserTF @Nanceasaurus @TELUS I dumped Telus after 20 years of complete incompetence, went to Starlink and never looked back.

• 
  HR Beno (@BenoHr80463) reported 39 minutes ago

  Let’s stop talking about the tight local job market for a second and look at global options. If you have a laptop and stable internet, you should be checking these 10 platforms daily: 🔍 Scale AI, RemoExperts, Telus Digital, Welocalize, Mindrift, Appen, Lionbridge AI, OneForma, Alignerr, DataAnnotation. But if you want to skip the crowded lines and target the premium, under-the-radar income streams, focus on these 4: 👉 Mercor: (Up to $200/hr) 👉 Micro1: (Up to $95/hr) 👉 uTest: (Up to $3,000/mo) 👉 GoTranscript: (Up to $1.75/min) They are remote, verified, and pay directly in USD. 💸 Which of these platforms have you already set up an profile on? Let me know in the replies. Hit that Bookmark button so you don’t lose the blueprint, and RT to help a friend 👇🎯

• 
  alphabetadelta (@thecheyner) reported 42 minutes ago

  @TSN_Sports @TSN_Sports I keep getting signal lost on Telus, no other channels are a problem. WTF I want to watch the World Cup games

• 
  Michael Bentley (@MPBentley) reported 43 minutes ago

  @TELUSsupport I've tried to connect with you via your online tools. I got a call back but it was gibberish, no one was actually there. Please text me for my phone number and then maybe you can help me with my faulty Telus equipment

• 
  Bill Tansey (@lkn4chnge) reported 44 minutes ago

  @garymasonglobe @TELUS Was client of Telus mobility for 40 years, dumped them after a month of talking to India on problems

• 
  TELUS (@TELUS) reported 48 minutes ago

  @esSpyderMonkey Because TELUS TV+ streams live TV, we are legally bound by CRTC broadcast loudness laws (-24 LUFS), while apps like YouTube master their audio much 'hotter' (-14 LUFS). To fix the gap on Apple TV, try going to Settings > Video and Audio > turn on 'Reduce Loud Sounds'

• 
  Richard (@VanCityRich) reported 48 minutes ago

  @TELUS @xrtsdhndvbh1 Still down!!! Fix it.

• 
  Tom Mark (@TomMarknews) reported 50 minutes ago

  @garymasonglobe @TELUS Takes forever to get service. Been waiting 4 weeks for a new remote. Called today & was told the order was still being processed and a $30 charge for the remote. Tech put in a new order saying 7 to 10 biz days. Local Telus store offered a new one for free.

• 
  Ehrmantraut Capital (@EhrmantrautCap_) reported 54 minutes ago

  @Palmersfortune The fundamentals on the company are strong. This is not merely hype, but a rally sustained by strong fundamentals and real catalysts (such as $NVDA diclosed as a customer & the Telus article that resurfaced).

• 
  twizzle51 (@twizzle51) reported 58 minutes ago

  @jodyvance @guyfelicella @TELUS Wasted way too much time myself. They are awful

• 
  Bad Pitt (@thebaddestpitt) reported 58 minutes ago

  @TELUS @garymasonglobe Don’t do DMs. Do it publicly so we can shame your brutal customer service.

• 
  Karin Kloosterman (@kazakloosterman) reported 59 minutes ago

  @JonFraserTF @TELUS Agreed. I use Public Mobile. Lacks a bit in customer service but pays back in cost savings which are huge.