Telus Outage Report
Why is my Telus service not working?
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (25%)
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Wi-fi (9%)
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TV (7%)
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Total Blackout (5%)
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E-mail (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Edmonton, Surrey, Vancouver, Lethbridge, Vernon, Port Hardy, Armstrong, Calgary, Port Moody, Toronto, Cambridge, Duncan, Victoria, Grande Prairie and Fort McMurray.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Internet | |
| Surrey |
Phone | |
| Vancouver |
Internet | |
| Edmonton |
Internet | |
| Vancouver |
Internet | |
| Edmonton |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Boycott Evil Amazon - Find Alternatives
(@AvoidAmazon) reported
@TELUS @FriendlyFuture @redcrosscanada You guys don’t care. What crap 💩
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Breezy
(@BreezyP250) reported
Blows my mind that it takes @Telus so long to issue a refund.. 60+ days and counting.. let's see if we hit the 90 day mark. This was even after being sold incorrect information when I moved. @TELUSsupport
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J. Woolward (He/Him)
(@RoadToTheMaste1) reported
@mchykerda @Albert_Nobbs Oh man, I remember selling & activating these. Telus OTASP *22803 for their CDMA network….the memories.
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Neufy
(@Neufy123) reported
@WhistlerBlckcmb @TELUS app chair wait times are wildly inaccurate! symphony said 0 min wait the whole 45 min i was in line - fix the app!
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Brodie Friesen
(@Brodie_Friesen) reported
Anyone who has had problems with Telus’s services and pricing, take some screenshots and we can take it to Marketplace or something
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Clifford Dutka
(@GWKrovikan) reported
@notthatkristen @TELUS Have you enabled Call Control? spam calls way down after enabling it
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Real News Now
(@realnewsnow83) reported
@TELUS worst customer service on the planet goes to you. It's ridiculous that I have to get the crtc, my MLA, Equifax, Trans Union and the commissioner for telecom complaints involved to resolve an error in your behalf. You've lost my business for life. @ConsumerReports
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Joan Lowe Bartley
(@bartley_lowe) reported
@TELUS Home phone is not working. Set up with a technician ticket #1058298619 for service today. No one has shown up. Poor service, indeed!
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@416ash
(@416ash) reported
Can we agree that Canada’s 5G implementation sucks? At least that of Telus & Bell. My iPhone 13 Pro Max, with a low 5G signal, wastes time trying to pull data via 5G only to then downgrade to LTE. LTE was fine, can I turn off 5G and just use 4G/LTE?
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Commissioner Miner
(@fanCRTCProfling) reported
@bdanks I can't even find it and I checked before the removals started (I don't use Bell, Telus, Shaw or Rogers TV). No clue if Cogeco carried it either. But hundreds of channels & I never even found it. Unsure if my provider had it. I had to see it online Don't know how it was bundled.
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Franco Camminatore
(@The_Franco_Show) reported
@TELUS A representative has left me on hold for almost 2 HOURS. This is a complete waste of my time. For an issue that should have been solved many hours ago. I’m extremely disappointed.
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alyssa
(@alyswallace) reported
i get lowkey embarrassed when i see a celebrity as a brand ambassador in a commercial like you were on a top hit sitcom 15 years ago and now youre saying the worst dialogue ever to promote telus?? what do u have to do with telus?or like a random furniture brand like why you?
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Ken Hemmerling
(@KenHemmerling) reported
@GailVazOxlade @Manulife I’m grateful the phone, internet, and TV service from @Telus is reliable because any time I’ve had to call, it’s been 30 to 40 minutes on hold… an hour in total by the time I finish talking to someone.
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ⓒⓗⓡⓘⓢ ⓟⓐⓟⓔⓡⓖⓐⓣⓔ 🇨🇦
(@trucker_lovin) reported
@TELUSsupport I don’t use telus internet. I have Shaw 500 down/100 up. 50 up/down is atrocious for 2022
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Jeff Bucci
(@BucciJeff) reported
@jkenney @TELUSsupport I did need further assistance about a year ago. Telus never called back. If anyone wants to know why I wouldn't use Telus, please feel free to DM me.
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EmP
(@TodayizTomorrow) reported
@TELUS @FriendlyFuture Hey Telus, get your on-demand service together..you're way behind the times. Shows should be available almost right after they finish airing...let alone the next day...let alone whenever it seems like you feel like it. You're an expensive service so act like it
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Karl
(@ironchefboyrdee) reported
@jkenney Just make sure that Telus is not selling 25 Mb/s service and delivering using 20 Mb/s equipment that they got from using obsolete junk from the cities to serve up to rural customers. Don’t let Telus steal our stimulus dollars
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Jeff Bucci
(@BucciJeff) reported
@jkenney Hopefully, it won't be a rip-off like Telus. I still have an unanswered complaint with Telus.
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Dr Norlaine Thomas (She/Her)
(@Norlaine) reported
@DavidTaylorNYC @Cat74458367 @jkenney Cell service was mostly pretty good. Our area doesn't have cable, so Telus offers internet via the phone line. The other option is satellite. Shaw does not serve our area at all.
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Guacamole Dave 🥑
(@DavidTaylorNYC) reported
@Norlaine @Cat74458367 @jkenney Telus usually has Smart Hub service. $60 for 25/25 speed for 500Gb. How was your cellular 4G service before 5G came out?
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Brodie Friesen
(@Brodie_Friesen) reported
This is not ok and it’s 100% on Telus. @TELUSsupport @TELUS I don’t swear much on this app but **** YOU. I would rather have no data or phone number than give you another dollar. Starlink could not have come at a better time, I will be working with Rogers and local carriers to
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Dwayne Winseck
(@mediamorphis) reported
That, in turn, will have negative effects on cable TV & Internet access markets. The # of large cablecos for rights holders in Eng-language markets will drop from 3 to 2 while Shaw's tendency to offer more attractive Internet service relative to Rogers, Bell & Telus will be lost.
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Rob Little
(@roblittledotca) reported
Remember when Shaw bought spectrum protected from bidding on by Rogers and Telus - then tried to buy Shaw to get the spectrum anyway? Good ruling today on that - maybe remove archaic foreign protection rules/ let Freedom be bought by TMobile or Verizon? Canada sucks at spectrum
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JE$$E🛢⏳💰🐂
(@AlbertaMudman) reported
@jkenney I had a Telus hub and it was usually too slow to do anything useful. Have Starlink now and it’s amazing. Just hope this money isn’t going towards the 90’s equivalent of trenching phone lines to farm houses. Maybe talk to @elonmusk before @TELUS
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jason m huish
(@Jaydog74Huish) reported
My Telus bill went down to 267 dollars because I been paying it right away soon as I get money I pay
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Doug
(@DKCKingston) reported
@muradhem @rexglacer Since 2017-Canada China Business Council-Huawei was on the board of directors: They have "already installed" 5G equipment in Telus cell towers across Canada. Employment & Social Development CDA made Telus sign an NDA regarding the extent of existing Huawei 5G network operations
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Kanwar Sidhu
(@Kanwarsidhu007) reported
@SamsungCanada @TELUS I gave Samsung another shot by buying a tab s6 after a horrible experience with a galaxy A51 which they didn't help with. Now this tablet has grey bands at the top and bottom. Save your money people look elsewhere!!
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Farmer J
(@jasontkachuk) reported
Is starlink internet a viable way to remove my retail business from the incompetent of telus? They dropped a service call because or poor service on their end.
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Krazy Karl
(@KrazyKarl15) reported
@BucciJeff @jkenney Telus sucks. Neighbor has it an has lots of issues
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Corey McE
(@CoreyMce) reported
@jkenney Lol and again why isn't the free market and your corporate donor "telus" take care of that issue