Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (22%)
• Wi-fi (13%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Vancouver, Winnipeg, Montmagny, Richmond, Mississauga, Vernon, Airdrie, Victoria, Calgary, Montréal, Scarborough, Belleville, Surrey, Edmonton, and Toronto.

City	Problem Type	Report Time
Vancouver	Internet	6 hours ago
Winnipeg	Phone	7 hours ago
Montmagny	Wi-fi	9 hours ago
Vancouver	Wi-fi	21 hours ago
Montmagny	E-mail	1 day ago
Richmond	Phone	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Justin Foote (@JustinFoote008) reported 4 minutes ago

  @OpposedMechanic @TELUSsupport Telus has to be one of the worst outside their Cell program. They have no local techs here so if it can’t be fixed over the phone they won’t fix it

• 
  Nancee Droo (@NanceeDroo) reported 8 minutes ago

  I have a landline! A couple days ago our power supplier had a planned outage. Coincidentally, our landline stopped having a dial tone. I called TELUS. Got a callback to help get the landline working again. I’m in Alberta 🇨🇦. The TELUS dude helping me is in Manila, Philippines.

• 
  Amber 🇨🇦 (@Ambie26237) reported 14 minutes ago

  Anyone else getting a glitch from @TELUS I just paid my bill 2 weeks ago and it says I haven't paid in the app. I'm pretty upset about this after being a customer of over 20 years. Now I have to waste time calling and try to speak to a real person.

• 
  Nima Zabihpour (@nimazabihpour21) reported 15 minutes ago

  @Bell it’s 2026, why does your mobility services not support outgoing caller name display? This should be stardand especially for business mobility clients who want the name of their business shown when they call clients. Telus and Rogers has this standard.

• 
  Jeff Watson (@jeffwasitunes65) reported 16 minutes ago

  @TELUSsupport When Alberta leaves Canada, can we open up phone competition? The retards at Telus use Guatemala 🇬🇹 for customer service for Albertans. What a joke.

• 
  jay X (@JasonI_X) reported 18 minutes ago

  @Gubloinvestor CANADA 🇨🇦 🇨🇦🇨🇦🇨🇦🇨🇦🇨🇦🇨🇦🇨🇦🇨🇦 • Industry dominance — Groceries: Top 4-5 chains control ~72-80% market share, fueling high food prices (up 30% in 5 years, highest G7 food inflation). Telecom: Big Three (Bell/Rogers/Telus) hold 80-90% wireless market, high bills. Car insurance: Elevated rates in many provinces. • Real estate — Foreign buyer ban extended to Jan 2027, but past offshore/domestic investor activity inflated prices; housing remains unaffordable. • Private colleges — “Diploma mills” exploit international students with misleading promises, poor quality; crackdowns ongoing amid permit caps. • Tax overload — Paycheque deductions, GST/HST on buys, property taxes, embedded in utilities/fuel/bills, plus annual filings — heavy multi-level burden. Other pressures: Soaring cost of living (groceries/utilities/housing), long healthcare waits, big bank fees, productivity stagnation, wage insecurity despite data debates.

• 
  James (@James099878) reported 19 minutes ago

  @globalnews The bad news is Telus sent him a bill for 62 million dollars cause he didn’t have roaming.

• 
  RoseAnne Hutchence (@WordsAreCrucial) reported 22 minutes ago

  @TELUS @TELUSsupport My telephone bill went up 30% from last month. Service has not improved, I'm receiving NO additional features for this extra cost. Great way to lose a long-time (35 year) client! Thankfully, other service providers offer competitive rates.

• 
  Steve Pollard (@Steve_Pollard) reported 25 minutes ago

  @TELUS I’ve sorted it now cost me time and gas money to pick it up and another hour on the phone! That’s money down the drain

• 
  Justin Lynn (@Justin_1304) reported 27 minutes ago

  @TELUS Your AI system when I try to call and talk to a human ******* sucks so much!! Please make it easier to talk to a person. Bonus points if I can understand the person when I finally talk to one.

• 
  Sharon Audley (@whistlersharon) reported 27 minutes ago

  @TELUS Another call to my number registered to the Do Not Call registry. It only took a minute to file a complaint online. We all need to do this because they don't seem to understand the law.

• 
  INKOTNYI mumaraso💪 (@chrismugire) reported 31 minutes ago

  @TELUS this is the worst telecommunication company I ever seen in my life

• 
  Ray Gaur (@raygaurca) reported 33 minutes ago

  We signed up for a three year contract to replace our month-to-month service for business effective November 28, 2025. It was our understanding that Anatoli Jr. Goriansk @TELUS the Account Manager was going to handle the switch, but for some reason he did not cancel our month-to-month service. Now our account has been suspended because of non-payment of the month-to-month service. Can you please assist. @TELUSsupport

• 
  Mike Chernichen (@MChernichen) reported 36 minutes ago

  @jillschnarr Do you feel good about a company that bullies customers to purchase new home security systems by issuing a threat to refuse to monitor the customer's existing system? I received a registered letter today from Telus doing just that. Sounds like I should be talking to the CRTC!

• 
  Christalball (@Christalball93) reported 37 minutes ago

  Worst marketing too from Telus. The cute little animals are old now. Main marketer for the Whitecaps and really lame promos nothing to interest fans. Everyone knows they have **** service. Phone network doesn't even work in South Surrey

• 
  Andrew Sair (@sair_andrew) reported 38 minutes ago

  @TyDaneGonzalez Yeah same. I thankfully realized earlier today so I was able to get my buddy’s Telus login. So stupid though.

• 
  Shelley Machon (@shelleymachon) reported 39 minutes ago

  Telus Internet has no customer support. On hold for over 2 hours. Placed a callback and it disconnected. Time to go to Starlink

• 
  Harry Sak (@CriticalAnger) reported 40 minutes ago

  Good news, Telus was able to put in a cancellation. So, this means that all the scammers cost me was a little time, which I have tons of. **** Indians, worthless street shitters.

• 
  Laleczka (@Lalatran7) reported 43 minutes ago

  @TELUSsupport Who can we talk to at Telus that will help us? March 25- we pay $150 April 2- suspended April 3- we pay $144 Services back on April 9- next payment if not paid we get suspended AGAIN! WE told telus we can pay remaining amount in full on the 16th. Telus said nope!

• 
  SufiMindtricks🇵🇸 - Cure Fascism with Guillotines (@Sufimindtricks2) reported 47 minutes ago

  @blondehotcoffee I worked at Telus. When news came out about Verizon possibly coming to Canada, the big three freaked out. Management had meetings with us to tell use to tell everyone (family) to call their MP to vote against it. I didn't even work in Mobility. Everyone was forced to. **** em.

• 
  Episode 9 (@parodycab) reported 48 minutes ago

  @P_Ratchford @TELUSsupport Does Telus support illegal drug use? Yes or No only please.

• 
  Jaye R. Walter MBA, CFP, CIM, TEP, FMA, FCSI (@JayeWalter) reported 51 minutes ago

  @VanIsleInvestor Bell has endured similar issues, and cut the sacred dividend. Odds are Telus will. Management has stated deleveraging is a priority. Value trap, or invest in the turnaround ?

• 
  Techjunkie Aman (@Techjunkie_Aman) reported 53 minutes ago

  They didn’t leak passwords. They leaked something worse. Crunchyroll breach: • ~1.2M emails confirmed (subset of a larger dataset) • Third-party vendor (Telus Digital) compromised • Malware → Okta SSO → internal tools exposed (~24h access) Data taken: • Emails, names, usernames • IPs + approximate locations • Full support tickets (billing issues, chats, activity logs) That means attackers know: • Your recent support conversations • Billing disputes or issues • Account activity patterns Enough to send highly convincing phishing. Timeline: • Mar 12 → initial breach • Mar 23 → ~6.8M emails claimed • Late Mar → data sold on forums • Apr 4 → 1.2M verified (HIBP) Crunchyroll says no passwords leaked. But context > passwords. What to do: • Change password (especially if reused) • Enable 2FA (authenticator app) • Check HIBP • Watch for targeted emails/SMS This was a supply-chain breach.

• 
  TheExamPrep (@TheExamPrep) reported 53 minutes ago

  @TELUSsupport @TELUS I have been trying to cancel my home service since last week. I have called numerous times. I keep getting transferred around. I need the service cancelled since I am relocating outside the country. A/C 6079477193 Please cancel and confirm back to my tel.

• 
  Joepac17 (@joepac17) reported 56 minutes ago

  @TELUS promised a bill credit. Its not applied. 3 calls later. Still no applied. Now I cant get through to solve this. Great service. Remind me why I shouldn't cancel and switch.

• 
  Nonso Anoliefo (@AnoliefoNonso) reported 56 minutes ago

  @TELUSsupport I can provide any information you need for this to be cleared once. I might not like my new provider but Telus pushed a loyal customer away.

• 
  rem (@remtotheb) reported 57 minutes ago

  had to go to telus today to fix my iphone and unsuccessfully tried to hide all of my hucklerobby art 😭

• 
  iWhiteshad0w (@iWhiteshad0w) reported 59 minutes ago

  @TELUSsupport @TELUS @TELUSBusiness After hours on the phone with your customer support some rude and some very nice #telus will not credit our bill the $400 in data charges on my daughters line which only has talk/text. Back to #Rogers you lost $3k/yr 4 lines over $400 credit.

• 
  HeyItsCherry (@HeyItsCherrry) reported 1 hour ago

  @TELUSsupport Seriously I have to know.. @olivier_bibeau how much are they paying you? I've listened to "Better Together" easily 50 times now... You better be rich and never have to pay for your own phone, internet, or cable. Does your dad own Telus? I need answers...

• 
  Omni G (@OmniG7) reported 1 hour ago

  @Tablesalt13 So what your saying is, if we track the imie number we can link which members were doing this and if we have Telus phone records for example for the most recent hacks from the big 3 phone companies we could further narrow down providers and who specifically was abusing this. Fyi hacking is fun if used for the betterment of the country, not what they are doing.