Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (49%)
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Phone (26%)
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Wi-fi (9%)
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TV (6%)
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Total Blackout (5%)
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E-mail (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Surrey, Sechelt, Vancouver, Edmonton, Winnipeg, Langley, Burnaby, Bassano, Abbotsford, Montmagny, Dawson Creek, Grande Prairie, Calgary, Mississauga and Duncan.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey |
Wi-fi | |
| Sechelt |
Phone | |
| Vancouver |
Internet | |
| Edmonton |
Internet | |
| Winnipeg |
Phone | |
| Langley |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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♫ ❤️☺SK_Love 💙🇨🇦
(@17_danyell) reported
Anyone having issues with Bell/Virginia or telus cell service. "Emergency Calls Only" its says. #bellmobile #virginmobile
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CHEN YENG ♉
(@n0ty0urcup0ftea) reported
$25 for 3 dutttttty gb of data.. @TELUS HAVE YOU LOST YOUR FKN MINDDSS???, cananda is the only country where our data plans sooo Hugh. For whattttttt for bulmshit *** service yo.
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Dana
(@Schesbalz) reported
@balaneski Telus sucks. But I’ll prob stay with them forever. Lol
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Mary Gillis
(@living_marble) reported
Please, if you're with Telus and thinking of leaving, do. If my rage at this insipid email can cost them even a single customer, it will have been worth it.
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Scott Billeck
(@ScottBilleck) reported
Emergency alert sent to some phones at least in Manitoba regarding the at-large suspects in Saskatchewan. I only know that because my wife, a Telus customer, got it. Myself, with Bell, got nothing. Tremendous system…
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amir ijaz
(@amir_ijaz) reported
@TELUSsupport some thing again on your mobile phone there is a chance that you can charge for some kind of subscription and there nothing @telus can do about. Idk its some kind of conspiracy or new scheme going on whomixh giving trouble to the consumers. Still no positive response telus .
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Farewell Cool Reason
(@_FCR) reported
@TELUS has outdone themselves with poor customer service. jumping ship after 9 years. who are you with and what's your deal? #noloyalty
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Eduardo Mendoza Vargas
(@edumendozavar) reported
Never hire @TELUS , it's really the worst telephone company in Canada.@TELUSsupport
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Vince Rulé 🇺🇦
(@VincentRule) reported
@DebRule65 @balaneski In nearly 20 years I’ve had no issues with Telus.
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Erik McKee 💉💉💉💉
(@YYCRed) reported
@balaneski I’ve been with Telus for a looooong time and have never had any issues. Also, because I have internet with them, adding cellular to my account gives me unlimited internet data. We average about 1TB per month with no extra charge.
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Steve Elaschuk
(@TheRealElaschuk) reported
@kim_siever @dstiddypop43 I threatened to take my almost 5 year old phone and leave Telus if they didn’t give me a better deal and the best they would do for me was $65/month with about 6gb of data. We’re getting hosed so bad in this country. And they wanna charge me more for using my credit card?!?
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Deb 🇺🇦
(@DebRule65) reported
@balaneski I have Rogers and Vince has Telus. Both have their pros and cons. Whatever you do take Bell off the list, they were a nightmare when I was with them. I will never choose them again
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Peter Sankoff
(@petersankoff) reported
Never forget, TELUS is the worst. The absolute worst.
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Joe
(@balaneski) reported
@VincentRule @DebRule65 He wouldn't cancel it until I got on the phone with Telus customer service right in the store and he was ordered to cancel it.
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Pat Guist she/her 🇨🇦
(@guist_pat) reported
Kudos to Mark @TELUSsupport for internet problems. Best customer service experience I’ve had with Telus 🫶
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Grumpy John
(@grumpyjohnYEG) reported
@TheRealElaschuk @dstiddypop43 Start using smoke signals, or Morse code by banging pots together. Telus was charging me $100/month, and bell was charging my wife $90/month. The price came with no loss of service, just have to plan any trips to enable the roam packages.
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dan |
(@dandoozled) reported
@TheRealElaschuk @kim_siever @dstiddypop43 I can do 20 gigs for $60 for you, fyi. Same network coverage as Telus and better customer service.
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e-****** anonymous
(@ur_e_girlfriend) reported
Crazy how accidentally missing one cell phone plan payment(by 8 days bc my grandma died right before it so forgot)can drop your credit score by 100 points lmfao I’m going to kms I always tried so hard to keep my credit perfect lmao wtf 😭😭 I hate Telus now😭😭
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ADHD Positive
(@FlahDesign) reported
It's outrageous that @TELUS charges customers $15 for each past e.bill beyond 18 months. Something that takes a millisecond for their system to generate and spit out. As if the service wasn't already overpriced.
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Laura Lindsay
(@MsLindss) reported
from
Miltonvale Park, Prince Edward Island
@zeagan No Eastlink is by themselves- Telus and Bell have an agreement! Our internet at home has been really slow too
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Joe
(@balaneski) reported
Anyone have issues with Telus Mobility? I was with them years ago and had issues with them. But I'm currently with Rogers and I'm thinking of changing. It's either Telus or Bell! I currently have Telus for cable and internet.
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Ultimate666💯🇨🇦 🇨🇮 🇺🇦
(@Ultimate666) reported
@dstiddypop43 I pay $15 per month to Telus, yes, prepaid, for unlimited texting. They provide for another $3, 5 minutes of talk. Apparently I am required to have the talk part whether I want it or not. They hate people like me because they cannot raise my cost, **** them
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Elisabeth Hazell
(@dharmabrat) reported
@MrsSteak @drclairetaylor I absolutely hate to promote TELUS Health, because I don’t like anything they stand for. But I have noticed that you can choose your doctor, and when I choose women of colour I get significantly better responses. They actually hear what I’m saying and have useful help.
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Trisha
(@tmilleryeg) reported
@TelusSupport Why is the both the Telus home internet and cell service so consistently terrible in Nordegg? Barely able to use either all summer!
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Brenda
(@blbourassa) reported
@balaneski No issues with TELUS mobility here
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Terrence Paul
(@TerrencePaul5) reported
@NurseShark4 @rhtunstall That's exactly what they want you to say... enough times so they can jump back in a say, "we have a solution"... "telus privatization"
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Frank Dutch 🍁🇳🇱🇯🇵🇺🇲🇹🇼
(@dutch_franklin) reported
@ItsDeanBlundell @Bell Bell/Rogers/Telus they are all the same. Horrendous customer service. Enjoy our content. Otherwise 🖕FU if you want to cancel or get a refund. Enjoy the hours of wasted time on hold.
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Spicy Extra Mayo
(@zeagan) reported
PEI people who are with Rogers or Bell for their phone, have you been noticing horrible and/or useless mobile data coverage in and around Charlottetown the last few weeks? Gonna cancel with Telus.
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PB
(@PB69096513) reported
@TELUSsupport @TELUS I was@told by your loyalty department that I won’t be charged for a tech visit but they still end up charging me $150 and no one answers the call. Ridiculous service. It was a faulty modem and I am paying
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Jordan J Stuffco
(@jstuffcocrimlaw) reported
@petersankoff You forgot to tag them, @TELUS horrible service. Worst cell service I’ve ever had. Bullying customer service. And they use corrupt authoritarian spyware Huawei tech. Worst corp currently active in Canada. @TELUS breach of contract #yourefired and 你們是最低的標準