Telus service status: outage reports and connection issues
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Full Outage Map
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
- Internet (47%)
- Phone (28%)
- Wi-fi (9%)
- Total Blackout (6%)
- TV (5%)
- E-mail (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Calgary, Anmore, Montmagny, Winnipeg, Edmonton, Steinbach, Fort McMurray, Markham, Grande Prairie, Rocanville, Brandon, Toronto, Vancouver, Toronto county, and Pickering.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary
|
Internet | 17 hours ago |
|
Anmore
|
Phone | 18 hours ago |
|
Calgary
|
Internet | 2 days ago |
|
Montmagny
|
Phone | 2 days ago |
|
Winnipeg
|
Wi-fi | 3 days ago |
|
Edmonton
|
Internet | 3 days ago |
Full Outage Map
Community Discussion
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Telus Issues Reports
Latest outage, problems and issue reports in social media:
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M.A. - "Losers always whine about their best" (@LayThemBare) reportedHave any of the ISP like Bell or telus spoken against c-22? Or are they onboard with the digital tyranny? Asking because I am going to outright cancel my entire service and go with an VOIP home phone and smoke signals for encryption
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Joe Caverly (@JoeC4281) reportedPreviewing second-quarter earnings season for Canadian telecommunications companies, Scotia Capital’s Maher Yaghi made these target changes: BCE Inc. (BCE-T +2.86% increase, “sector outperform”) to $39 from $41, Quebecor Inc. (QBR-B-T +1.08% increase, “sector perform”) to $63.50 from $58, Rogers Communications Inc. (RCI-B-T +2.88% increase, “sector outperform”) to $61 from $60.50 Telus Corp. (T-T +3.44% increase, “sector perform”) to $19 from $20. The averages on the Street are $40.24, $66.12, $59.73 and $19.95, respectively. “We expect Q2 results to show early signs that Canadian fundamentals are stabilizing around wireless pricing,” Mr. Yaghi said. “However, we do not think the evidence is strong yet to support a broad-based sector re-rating given soft subscriber growth." "In that context, Rogers screens well given improving FCF, lower capex, and MLSE optionality, while BCE shares are supported by attractive valuations, with upside from Ziply and AI." "By contrast, Cogeco remains weighed down by U.S. broadband pressure, TELUS still needs a credible new action plan to address dividend sustainability, and Quebecor continues to execute well, but its valuation leaves little room for error." "Overall, we remain neutral on the group, as improving industry discipline is encouraging but not yet enough to resolve company-specific debates around leverage, capital allocation, and whether valuations adequately reflect the longer-term risk of non-traditional broadband competition." "We made a few target adjustments lowering multiples on T given growth path, lifted valuations on MLSE for RCI and medium term growth in DCF for QBR.." Source: Globe & Mail
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Sirenity (@Sirenity_yyc) reported@wyattd09 @TELUS @Rogers If you need a new mobile provider, I’m with Freedom. Genuinely good in-person support. They didn’t try to upsell me and had better plans than Bell
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millennialinvestor (@millennialinv16) reported@raygaurca I've never seen anyone hold over 500k of Telus. Not sure whether the be impressed or concerned 🤔
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K. McGuire (@Joker_Fish) reported@MatchsticksCGY Last year Rogers forced the Flames into the middle of a legal battle against Telus and then they pull this ****. I hope the lawyers are sending the most professional sounding **** yous they have ever written.
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He-Man🇨🇦 (@Heman_Save_Can) reportedThis country needs more competition; this monopoly is ridiculous. Rogers, Bell, and Telus have more damage to the industry than good, and people are becoming frustrated. All these policies will push Canada towards 51 state for sure. Canada is becoming even more expensive to live in.
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Playoff-Jim (@DiabloPick) reported@Jhammy51 @Rogers @TELUS Telus is the worst company you can change to. They are idiots. You will regret it in no time.
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S Murray (@stureferee) reported@TSN_Sports @TELUS what is wrong with tbe CFL broadcast Sound is crap
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twizzle51 (@twizzle51) reported@jodyvance @guyfelicella @TELUS Wasted way too much time myself. They are awful
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Kelly Rehel (@kelly_rehel) reported@Telus @TELUSsupport why is it taking 14 days for a technician to come to my house to fix my internet? 14 DAYS!!! I work from home and you’re a national corporation. Get it together!!
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Wyatt (@wyattd09) reportedOn hold with @TELUS, need to switch my internet provider. Nobody in Western Canada should support @Rogers anymore.
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gm.itchell (@gm_itchell) reported@TELUS @TELUSsupport I’ve been a customer for a whopping 3 months and already hate it. Haven’t had internet in 5 days. Can’t reach a human, chat bot is 💩 and no one has called me back after getting messages of ‘you will get a callback within 15 minutes’
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ThePodDog (@PadDawg) reportedHey People don't ever get a 3rd party like Telus to have control over things like your heating and air conditioning. I put in for a cancelation of service for the end of the month and I thought it was on good terms. Wrong. They shut everything down 2 hours later. No warning
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Nysha Sharma (@nysha1818) reported@TELUS lost husband last year, tried to save the house , couldn’t. Wanted to cease the services until I find a place may be for 2-3 months. @telus wants over $550 to cancel. No compassion, no humanity???? Calls over calls, telling the whole situation 100th time, no solution
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D.Connors (@dvconnors5) reportedA friend was workin' for a telephone company for a bit there,said he called up a customer one time,"Hi,this is Frank from Telus calling for a Ms.B.Licker or Liker? Something about an outstanding bill of...
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bcevaj (@bcevaj) reported.@TELUSsupport May: No dial tone (compensated). June: Broken *98 voicemail. Took 3 days 3 agents to fix.Denied compensation because "same issue within 30 days." A dead line is NOT voicemail. Stop parroting scripts and fix this logic. #Telus you only DM me after my posting here
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Suleiman Damji (@SullyCanuck87) reported@AnneGreig15 @jodyvance @TELUS I am with Rogers/Shaw I never had a problem with them
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Britt Filion (Kennedy) (@brittkennedyWX) reportedHas anyone’s data not been working with Telus lately? We switched back from Virgin because virgin was garbage, and now I’m having issues with Telus again. 🙄
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Bailey (@MCDAV1D) reportedStill thinking about the Telus guy who said, and i wish i was making this up: “ you know entertainment is important” when i was trying to cancel our tv service this afternoon
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MicroChipped Writer Rod (The Total News Junkie) (@dartgunintel) reportedThe local Telus office wouldnt even interview me. The other job starts in late July when I was supposed to take place in a talent competition. As always ive been really surprised by how things are working out, but every time recognizing more and more ways to prevent similar problems. Even better is posting online so other people can know similar information
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Jody Vance (@jodyvance) reported@guyfelicella @TELUS *he messaged. It’s all AI and off shore, now. No direct route to inside support. I’ve spent weeks, perhaps months, of my time on hold/waiting for technical support/technicians/troubleshooting. It’s never consistently delivered the services I’ve paid for. It’s brutal
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Fire Bowman (@mmacommentator) reportedI can't wait to cancel @TELUS @TELUSsupport and get @Starlink. Would be nice to have something reliable for once
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socialistbot (@web61711) reported@jodyvance @TELUS We had similar problems and when we contacted the CRTC, suddenly, Telus was moving like lightening to fix every problem and crediting our account.
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Bill Tansey (@lkn4chnge) reported@jodyvance @TELUS Anybody that allows Telus to abuse them the way their customer service is have to much money or no self pride, it’s disgusting
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Del (@FullScopeWelds) reported@chooseyourwow Roger's internet is like a rocket ship compared to Telus. Their TV smart remote is the best thing ever. Skipping through commercials by saying 1:30 or 4 minutes (Jays game or a movie). I had an issue with one remote. 5 minutes chatting online and then mailed a new one.
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Unapologetically Apologetic (@CascadiaDream) reported@BenSteiner00 People smarter than me must be able to watch this sort of passion and be able to leverage this in regards to the Whitecaps You cannot tell me that the top 10 biggest companies in Vancouver (Telus/Lulu/Hootsuite) can’t figure out how to brand their **** and support our club
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Eric Von Schäfer (@schafer_von) reported@BluelineBardown @Rogers Already had swapped to Telus because I can't ******* stand Shaw->Rogers tech support when their internet breaks because their service quality is horrible.
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LavaQ (@lavanaz) reported@JayGenXer I would never go back to Rogers or Telus Another reason, now.
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Bobby (@youngster1015) reported@MyHockeyBurner @Sportsnet650 Do you think rogers gives a **** about you being a customer? They are in business to make $ for shareholders. Rogers shares up 15% the past 12 months. Telus down 35% and can barely pay their 12% dividend. Give your head a shake
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Del (@FullScopeWelds) reported@chooseyourwow Telus has terrible service. I've been with them my whole life, I'm down on their stock too. I had that moment last summer. Their copper to my building doesn't support suitable Internet speeds. The TV freezes, the websites sputter. Customer service is a nightmare.