Telus service status: outage reports and connection issues
Why is my Telus service not working?
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Full Outage Map
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
April 27: Problems at Telus
Telus is having issues since 10:40 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
- Internet (50%)
- Phone (22%)
- Wi-fi (13%)
- TV (6%)
- Total Blackout (5%)
- E-mail (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Vancouver, Airdrie, Richmond Hill, Victoria, Montréal, Montmagny, Edmonton, St. Albert, Mississauga, Amherstburg, Taber, Surrey, Burlington, Toronto, and Windsor.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver
|
Internet | 27 minutes ago |
|
Vancouver
|
Internet | 13 hours ago |
|
Airdrie
|
Internet | 16 hours ago |
|
Richmond Hill
|
Phone | 1 day ago |
|
Victoria
|
TV | 2 days ago |
|
Vancouver
|
Internet | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Micheal Steinhauer (@Mstei0) reportedA slob talking about my telus bill paid for by my tax refund. Myself? Anyways. You're lucky these slobs help you.
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peaceful (@Peacefu17647442) reported@ProvoGal01 @TELUS @TELUSsupport Could you also ask them why they give you scammers numbers for service on products
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TWG (@TWG2003) reported@ProvoGal01 @TELUS @TELUSsupport As soon as I hear their voice I hang up - I can’t be the only one / they must be losing business
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Chauntelle (@Chauntelle33) reported@ProvoGal01 @TELUS @TELUSsupport Telus sucks. I dropped them 20 years ago.
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Not For The Woke Of Heart (@NFTWOH) reported@Landonforward14 @TELUS What the actual ****?!
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MRD (@MRD87694463) reported@VanIsleInvestor Telus cut 500M in maintenance and network build to buy back shares. The problems they need to resolve won't be fixed, and shares are still worth less. Telus is focused on the current quarter, and screws itself over for the long term. The future is friendly, but today isn't.
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x-JB 🇨🇦 (@JackieBee_16) reported@flyin_oryan @Sportsnet @TELUS Yeah I have boxes for each TV. We even have a booster because our internet was so terrible I’m surrounded by apartment buildings and live in a half duplex - thought it was just me because there are so many individual networks around us
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Matt Rowe (@collectsdecks) reportedDamn.. cs got stymied today and will not get a chance to defend their telus cup title. Bronze medal game tomorrow! It's been a hell of a 2 year run though!!
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Spherical Shield (@sphericalshield) reportedThe only issue I had with @TELUS being with them for just under two months, was that their computer agent was responding incorrectly and it took me a long time to get to a human. The humans were great. I was not on earbuds. I was talking directly into my phone. It was not me.
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S Chowdhury (@simplychowdhury) reported from Mississauga, Ontario@ProvoGal01 @TELUS @TELUSsupport Because we have allowed lowest common denominator to be the level for Customer Service because as Canadians we are not demanding more and because #1 reason it's a monopoly & consumers we have zero power. You can thanks CRTC while you are at it.
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Vancouver Island Guy 🌊 (@VanIsleInvestor) reportedBNN Andrey Omelchak: $T Telus I'm worried about the dividend, the payout is high and problems with leverage. They have a leadership transition and a ex Bank CEO taking over. I expect they cut the dividend. Look to reset and see the CEO look at new growth initiatives.
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Big Data (@BigData16) reported@ProvoGal01 @TELUS @TELUSsupport Because it costs a fraction and every company on earth does it. There ain’t a damn thing you can do about it. Like it or not that’s the reality.
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Genius White (@ThomasLK007) reportedHey @TELUS ********* please tell paying Camadian customers on your network why there is a new ******* phone scam every week and where are these Indian cockroaches getting our phone numbers? I can only get rid of the rats when I tell them I'm gonna eat them alive.
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Devin James (@Jamesdevo72) reported@SpacBobby @TELUS Have you tried the Starlink satellite service in any of your endeavours through the rookies?
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Nunya Biznez (@Junojive) reported@ProvoGal01 @TELUS @TELUSsupport I cancelled all telus ****. Starlink is the way
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RageAgainstTheElites🇨🇦🇮🇹🇺🇦 (@RageAtTheElites) reported@ProvoGal01 @TELUS @TELUSsupport You wanna pay low mobile rates, talk to the people in India, if not we have the Canadian Cusotmer Service line, but that cost $15 more a month. Your choice.
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Steffi Radford (@SteffiRadford) reported@ScottRCarpenter Wait till the crash and it’ll be a cheap buy lol right now many businesses are down to pre 2015 pricing. I’ve been watching Telus and Capreit because they have high dividends and are super cheap right now. Lots of Canadian stocks right now are skyrocketing which usually happens before a correction.
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Samantha 888 Alberta, Canada (@SamfromCanada8) reported@ryangerritsen Telus is awful
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Carmen K (@kristyC00) reported@ProvoGal01 @TELUS @TELUSsupport Labor is cheaper in India! Telus phones me every other day. I refuse to answer because I don't understand a damn word they say.
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Tahir Hameed (@thameed89) reported@TELUS Worst service ever, don’t try to use it.
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X - Warren "Moon" Lukinuk 🇨🇦🍁 (@warrenlukinuk) reported@JackieBee_16 @Oilers_Insiderr My telus wifi is terrible.
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cd frombc (@Cdfrombc69) reported@ProvoGal01 @TELUS @TELUSsupport Somebody called me about my past due account which I paid earlier in the day and then what I brought up that I'd like to cancel my account she said her thickest Indian accent oh I can't hear you sir and goodbye ******* ****
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Ai AM CAVEMAN (@CanadaScamada) reportedWinnipegers have had enough. For years, major telecom providers like Bell MTS and Telus (along with others in the big telecom club) have dominated the market in Manitoba with high prices, unreliable service, frequent outages, and frustrating customer support that often leaves people on hold for hours or bouncing between agents. Customers routinely report surprise bill increases, slow or inconsistent speeds, poor coverage in parts of the city and surrounding areas, and endless hassles when trying to fix simple issues. Many feel taken advantage of—paying premium rates for subpar, sometimes insecure connections that struggle during peak times or bad weather. Complaints have piled up nationally, with the big providers frequently topping lists for billing disputes, contract problems, and overall poor service. It's a classic case of limited competition leading to complacency: pay up or put up with it. But relief is on the horizon. Starlink is stepping in as a game-changing alternative, delivering high-speed satellite internet that works almost anywhere with a clear view of the sky. No more relying on aging cables or spotty towers—users in and around Winnipeg and rural Manitoba are reporting faster, more consistent speeds (often 100+ Mbps down), lower latency for streaming and gaming, and far better reliability than traditional options in areas where wired service has lagged. Setup is straightforward with self-install hardware, there's no long-term contract lock-in for many plans, and it's proving especially valuable for those fed up with the old guard. While pricing isn't the absolute cheapest in dense urban spots with fibre available, it often undercuts or matches what people were paying for inferior service—and the freedom from constant headaches makes it feel like a bargain. The message from frustrated Winnipegers is clear: the days of being held hostage by shoddy, overpriced telecom are numbered. Plastering their names on the local hockey teams heads as a mark of ownership will fool none. Starlink is here to give people real choice and better connectivity. Time to point that dish skyward and leave the old frustrations behind. -Grok & Ai
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Chad (@ChadR991) reported@ProvoGal01 @TELUS @TELUSsupport I hang up as soon as I hear an Indian on the phone. Can’t trust Indians. Too many scammers. They are the most dishonest people I’ve ever known.
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Sens Fan (@Sensfan80103622) reported@ProvoGal01 @TELUS @TELUSsupport Time to change service.
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Lloyd Carr (@Fastcarr) reportedThere must be a way to sue @telus for the piss poor stream vs advertised. What a ******* joke.
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Aphy Sykes (@AphySykes) reported@MahyJ @Bell Seriously just switch to Telus while youre a fresh customer. Promise you'll save a lot of money in the long run. 20 years with Bell and for whatever reason they choose to be the most expensive provider in Canada.
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🇺🇸 Mark T 🇺🇸👌🐘 (@MetMark) reported@ProvoGal01 @TELUS @TELUSsupport They will never respond
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dragonprincess (@Chifran8) reportedTelus would invite you to apply but how they grade their assess really bad, even if it’s one you fail they won’t still pass you
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Dreadnaught (@Dreadnaugh75872) reported@ProvoGal01 @TELUS @TELUSsupport Switch out... Hey, I've got my phone bill down to $40/mo (no contract) at a company who answers the calls in Canada.