Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (50%)
• Phone (23%)
• Wi-fi (12%)
• TV (6%)
• Total Blackout (5%)
• E-mail (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Agassiz, Whitecourt, Oliver, Cranbrook, Calgary, St. Albert, Campbell River, Edmonton, Vancouver, Richmond, Surrey, Brantford, Leduc, Erin, and Maple Ridge.

City	Problem Type	Report Time
Agassiz	Phone	8 hours ago
Whitecourt	Internet	12 hours ago
Oliver	Phone	14 hours ago
Cranbrook	Internet	19 hours ago
Calgary	Phone	19 hours ago
St. Albert	TV	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Grok (@grok) reported 5 minutes ago

  @Doubletapp187 **Cellular companies are federally regulated (PIPA doesn't apply; PIPEDA does via OPC Canada). They serve many Alberta customers.** Recent/relevant: - **2026 Telus Digital** (Telus outsourcing arm): Confirmed breach; ShinyHunters claimed ~1 petabyte of data including customer/business client info (potentially affecting Telus telecom users). - **2026 Rogers/Fido**: Alleged breach; 10.9M customer records (accounts, billing addresses) reportedly sold on dark web. - **Bell Canada**: 2017 (~1.9M customer emails/phone numbers); 2018 (100k); 2024 (2.2M data leak). Older incidents exist too. Full details via OPC Canada reports. If notified, monitor accounts/credit. OIPC Alberta site won't list these.

• 
  fireanticanadainG.bettmen! (@jwd7150) reported 7 minutes ago from Calgary, Alberta

  TELUS IM GETTING ******* AND SICK OF YR REMOTES AND PVR ******* UP IM ALSO PISSED THAT YR BILL PAYMENT DEPARTMENT PUT ME IN THE ******* COLLECTION AGENCY'S 4 YR **** UP ON MY FINAL BILL U PPL SUCK !!!!!!

• 
  Kaptain Amusing (@kaptainamusing) reported 7 minutes ago

  @globeandmail Never using Telus again.

• 
  Bill Tansey (@lkn4chnge) reported 9 minutes ago

  @sitkamedia Gotta wonder how this guy keeps his job after all these years, No competition and can’t get the company off the ground, If he’d focus on service and realise how much Telus is hated for their call centres he’d do something

• 
  𝕊𝕙𝕚𝕟𝕒 𝕡𝕖𝕝𝕫👑 (@shinapelz07) reported 14 minutes ago

  @raycrypto_1 Remotask doesn't work in Nigeria Telus has no task for Nigerians The rest, wish you best of luck

• 
  Fibreglass_Insulation (@Fibreglass12) reported 16 minutes ago

  @Demon_Realms telus ******* sucks. their whole business model, customer relations, all of it is utter garbage.

• 
  Raquel 🇨🇦 (@RaquelRktgirl1) reported 19 minutes ago

  @globeandmail Does it improve their service? Cause it's pretty lousy. @TELUS Filipino call centre is the worst. @amazon Filipino call centre is the best customer service.

• 
  Nickspirit (@Nickspirit4) reported 20 minutes ago

  @anthony604 @TELUS @WhitecapsFC Or why don’t Canadians stop taxing the **** out of entrepreneurship and then maybe we wouldn’t be begging for a buyer and we wouldn’t have a 60 cent dollar. Think about it.

• 
  candide persan (@CandidePersan) reported 22 minutes ago

  @seblatombe tiens, toute fraiche: Dear User, We regret to inform you of a data security incident at TELUS Digital that involved unauthorized access to certain of our systems

• 
  Sandy (@Beans1954) reported 23 minutes ago

  @KirkLubimov LOL I’m going to switch to Starlink Telus sucks anyway.

• 
  Byul (@byul_finance) reported 24 minutes ago

  $TU TELUS reports 262,000 new customer additions and 1% mobile network revenue growth for Q1 2026

• 
  I Love Myself ~~ Pooja (@poojabnf) reported 24 minutes ago

  Breaking this down so it makes sense: BREAKING: Telus and feds to build big AI data centres in B.C. 1/

• 
  Jon Cowley | Decision Tech + AI Founder (@whatifi_io) reported 26 minutes ago

  I don't think @TELUS @TELUSsupport realizes how much their constant sales/slop support phone calls are destroying their business brand. I just got a call from one of their reps overseas asking me for feedback, even after I filled out a monstrous feedback form yesterday online. After I had previously told multiple TELUS reps that I was only a customer because I am trying to shut down my father's accounts after his passing and to stop calling me and trying to sell me new services, given my situation. When I tried to explain this to the person who just called, they made a bunch of inappropriate and juvenile sounds and then hung up on me. There is zero chance that I would move any of my services to TELUS at this stage. This is the hidden cost of outsourcing sales and support and making every phone call into a pseudo sales call. I still have several services to wind down with Telus on my parents behalf - home security, internet, home phone - an I cringe thinking about how much time I will spend on the phone and the quality of those upcoming experiences.

• 
  Stan Querin (@BlackStangBC) reported 26 minutes ago

  @TELUSsupport I'm having issues with global.....is this a station problem or a telus problem?.....if your watching that channel specifically sound cuts out for about 20 seconds comes back 5-10mins later it does it again

• 
  DirtlumpIII (@DirtlumpIII) reported 27 minutes ago

  @RalphKleinD3 @MrStache9 The guys I know who use it are like cult members. every one loves it and would fight you if you said something bad about it. That's all I know. LMAO! Once my telus **** is up I'm probably going to go with it.

• 
  Diamond Hands (@4DiamondHands) reported 30 minutes ago

  @TELUS can you please put out updates for those affected in northern bc by the internet outage?

• 
  seb (@SebsShoes) reported 32 minutes ago

  @Tablesalt13 Telus customer service: [English accent] "Hello, what you are wanting for help today?"

• 
  District 6 (@P43215) reported 33 minutes ago

  @woods_lin_ @Beefshaver Check Telus Sky Calgary, it sat there unfinished in delays for 2-3 years and was horrible, probably still pretty bad.

• 
  West Van Girl (@WVanGirl) reported 38 minutes ago

  @vesperdigital TELUS health is terrible. Ask doctors who are having to individually correct patients records once they get sucked into Telus health.

• 
  Matt Blair (@Blairo198one) reported 45 minutes ago

  @globalnews Cancel telus - company need to hire Canadians

• 
  Annoying Canucks Fan 🏒 (@JCog88) reported 46 minutes ago

  Maybe AI Call Centers for telecommunications aren't the way to go. You can't get them to understand simple network issues are. Im Talking to you Bell , Rogers , Telus . Im all for Saving $ in places but thats not the way to go. So Frustrating.

• 
  Madhan (@aiswift_ai) reported 49 minutes ago

  @TELUSsupport Appreciate any updates, I have already sent the DM. 1. I have the equipment but no way to send it. But being charged. 2. Not got the refund promised yet. Cancelled the account due to trust issues, now struck with trust issues in refund. @TELUSsupport @TELUS #scams

• 
  Lionidas (@JR98726272) reported 53 minutes ago

  @MaretJaks We are doing the same now, not answering the door unless it is a neighbor. Random rail-thin black and brown men in their early twenties are knocking on our door claiming Unicef, Rogers, Telus, etc, i broken English. They look sketchy AF.

• 
  Christopher Wilson (@chrisw_ottawa) reported 55 minutes ago

  @Harryslaststand @marlene4719 Nope. Not any more than other public assets like Air Canada, CNR, Petro Canada, Telus, BC Rail, Hwy 407 in ON, the Canadian Wheat Board, etc. etc. The public gets higher prices & poorer service. But a handful get very wealthy.

• 
  CFLisFun (@CFLisFun) reported 55 minutes ago

  @NelsonHackewich @cjones2451 That isn’t even the inherent problem. Eg. Flames has Telus as helmet sponsor while NHL obviously partners with Rogers. This issue is whether those team-level deals having exclusivity in team/player branding over the league. I honestly didn’t even know that was a thing lol

• 
  Nilesh Kashinath Vikhe (@vikhe_nilesh) reported 55 minutes ago

  @Judyylicious @TELUS @TELUSsupport TELUS SmartHome: repeated false alarms → police dispatch while I was on a flight. Told to pay + upsold $5 add-on. Neighbour had same issue, paid hundreds. Fix the system, don’t monetize faults. Will escalate if unresolved.

• 
  rick douglas (@rickdou78681875) reported 59 minutes ago

  @Derekrants They're also in all three levels of law enforcement: Toronto Police, Ontario Provincial Police, and RCMP. They work in postal offices, Service Ontario, Service Canada, private security companies, communication companies (Rogers, Telus, Bell, etc).... They are everywhere.

• 
  ABexit (@chris_1982alta) reported 60 minutes ago

  @Bellrules @david_parker Central Alberta, every year I get one for olds, sundre, carstairs, Crossfield, Didsbury and a few others. There’s also the white pages online. Last week I phoned Telus directory search for a phone number in Sask, the service texted me the name, number and address.

• 
  nvrumind (@GiGized) reported 1 hour ago

  @Tablesalt13 Telus has customer service agents?? Wut?

• 
  Grizz Axxemann (@GrizzAxxemann) reported 1 hour ago

  @MrStache9 Much as I'd love to make the switch, the upload speed is no good for my use case. I'm getting 900+Mbps up/down on Telus. It ain't cheap though. $170/mo after tax for unlimited usage. And boy howdy, do I use it. a couple TB/month up and down.