Telus service status: outage reports and connection issues
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Full Outage Map
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
- Internet (50%)
- Phone (23%)
- Wi-fi (12%)
- TV (6%)
- Total Blackout (5%)
- E-mail (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Calgary, Spruce Grove, Whistler, Surrey, Woodstock, Edmonton, Airdrie, Grande Prairie, Toronto county, Vancouver, Didsbury, Blackfalds, Burnaby, Red Deer, and Chilliwack.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary
|
Internet | 10 hours ago |
|
Spruce Grove
|
Internet | 12 hours ago |
|
Whistler
|
Phone | 15 hours ago |
|
Calgary
|
Phone | 17 hours ago |
|
Calgary
|
Internet | 17 hours ago |
|
Surrey
|
Internet | 18 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Hanner (@GangstHannah) reported@PeterMeiszner @BoVanston @TELUS You are either a mark or an ******* who is profiting from this trash
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John (@BigDaddyFrom3) reported@BoVanston @PeterMeiszner @TELUS Yes that would literally help if everyone did it?
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Marika (@NumbersCruncher) reported@TELUSsupport I need a service technician to come to my home and check my phone line. Telus chat hung up on me without helping me. I do not have a cell phone so I can not phone for help. I have no dial tone on my phone.
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Bryan (@BigGuyBry) reported@GradyTripp00 @MarkJCarney Don't worry, Telus said the water run off from the stadium will fix everything. Ignore the long dry hot summers we've been having.
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Thundercat 🇨🇦🇷🇺 (@Thundercattttt0) reported@TruthFringe @BlueJays Call and threaten to cancel, Bell will give it to you for $80 locked in for 2 years. I left Bell for Telus @ $69 for 1.5GB. When I called to cancel Bell offered me $80 for 2 years locked in (Telus is 5 years). Problem with bell was, every year they add $5 increase ever year like clockwork.
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Rad3k (@radekrybs) reported@EvanLSolomon Is this the same Telus that built the prescribeIT thing that is being wound down? Why give them more money? Give it to young engineers who aren’t bound by lame corporate handcuffs
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HoodMomma (@MommaHood2) reported@janelleybelley3 I never had an issue with anyone until Telus sent a predator to my house to install internet and then they sent another predator to my house few mths later to fix the internet. Ladies never trust the reps from Telus, they're predators looking for their next victims.
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Ewan McGrath (@makemoneymoney6) reported@avilewis How is the cbc hack who got fired for self dealing taking credit for this? Telus led. Zero govt support Let’s see how quick he disappears when we start hearing the local and provincial challenges.
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The Duke of Africa 🌍 (@CeejayAfrica) reportedHere is the problem you have to solve to open Handshake, Mercor, Micro 1, Telus, and every other AI account out there. In other words, here is what is happening behind your applications. Very simple: 1. GET a REAL DL Image (not information) #RejectFuelPrice
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JR_Vive le Canada! (@leftsoccermum) reported@AllLoveCoco **** Telus forever, they are so evil @TELUS
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Paul Henderson (@Hendy759) reported@MarkJCarney @EvanLSolomon Isn’t Telus in financial trouble? So…this is another government handout?
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Luca Maraschi (@lucamaraschi) reported@MarkJCarney Great Job @MarkJCarney!You definitely know how to support your Buddy Victor!Maybe focus on driving this country to success instead of dumping contributors' money into the pockets of @telus' shareholders!
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notadampaul (@notadampaul) reported@PaulyTremonte @tunguz in the context of AI the useful metric is FLOPS/$, or useful compute per dollar. On this measure, Telus is far behind the pack. They also provide the ~worst telecom service in the entire developed world at the most expensive rates. So yeah, I expect it to be done similarly poorly
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speck (@pacific0__) reported@RogersHelps The payment arrangement should take priority over the autopayment. Thats how it worked with Telus and how it should be working with every network provider. However, given that you’re all the same anyways, can’t say I’m surprised. I will be exploring my options. Horrible 1st month
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LA (@trying2help) reported@The_Brian_Life Canada needs its own in house CDN ownedcAI data centre. Telus is a reasonable candidate Having two downtown Vancouver - why? MT Pleasant is very close . Water is an issue and noise concerns - huge
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Serge B. 🍷⚖️🇮🇱 (@stock_guy1) reported@JMHfreeze @TELUS No wonder the company is struggling. It's customer service is HORRIBLE, and that's being polite!!
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Noel HC (@biathlon1) reported@TELUSsupport That is how I finally accessed my bills. Three days now My Telus app is not displaying them. I prefer using the app. Escalate this as I don’t think I am the only customer experiencing the issue. Also see the DM string I have had with support.
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Dr. Pauly Tremonte (@PaulyTremonte) reported@atelicinvest @tunguz Do you realize Telus already operates another data centers right down the road?
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hcky123 (@dundatt1989) reported@JayJanower You are saying on Matt show you have it on authority Caps lost 40 million per year ? Aside from this year player wages were 14 m so total budget at max for caps would be 40m ish. that’s poor/lazy reporting to think they lost that much ? 🍎Tv is 8m/yr Telus is 4 m/yr
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Tamera Firman Dunn 🇺🇦 🇵🇱🇮🇪 🇬🇧🇨🇦 (@tamera) reportedTELUS is using AI to make their offshore customer service sound "Canadian". Evan remains a dirtbag.
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FiftySomethingNobody (@50somenobody) reported@CarrieTait @tom_cardoso Dani will do ANYTHING to rig and fix - kind of like that beyond insulting Telus Lifeworks "study" which in no way qualifies as 3rd party financial analysis - she can't be trusted to be straight up and professional about anything #despicabledani #firetheucp
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SikhretService (@SikhretService) reported@Trendstockers @TELUS Same situation happened with me. Telus will have a tough time winning and retaining customers over. Black friday door to door salesman sold me on it. Since then iv cancelled 2/4 lines i activated with them. Telus koodo Internet has been pretty terrible. Im pretty happy with Telus home security, as long as I don’t ever get billed for the fire department dispatch on a false alarm. My neighbour got stuck with a $1200 bill on a false alarm.
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Dr. Pauly Tremonte (@PaulyTremonte) reportedThere's literally already another Telus data center down the street that no one complains about. No one even knows its there lmao.
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🇺🇸 The Real Space Cowboy 🇺🇸 (@JosephHolli25) reported@BlondeBigot11 @TELUS I'd turn the dogs loose on them, they'd probably smell them and want to roll around on them though thinking they're rolling in ****
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Matthew D (@DarkDeeM) reported@Teslarati If Starlink can get to about $50 bucks/month (Telus internet on a 2 year plan with a "good" deal), then I would switch and never go back. I think once it gets cheap enough to directly compete with established providers, it's game over.
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Tanev's Grill (@tanevsgrill) reported@SyncMercy Putting any business there would generate the same amount of tax revenue. Federal investment building something for a private corporation to profit off of doesn't help taxpayers. Telus leading this project should concern you more than it encourages you.
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Bill Brasky (@Polkameister) reportedBigger question (to me) is why are taxpayers subsidizing them to help increase the profitability for Telus shareholders?
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Ingenious (@GeniusITM) reported@PeterMeiszner TELUS's established BPO operations via TELUS Digital, which runs customer service and support centres in Guatemala and the Philippines involving access to Canadian personal data. In March 2026 TELUS Digital was breached, exposing nearly a petabyte of sensitive records.
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Colton 🦋 お嬢様 💫 (@ColtonButterfly) reported@govt_corrupt Still can't compete with the unequivocal #1 worst company in the entire world Telus
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Kimball Finigan (He/Him) Your At-Home Trainer 🍉 (@KimballFinigan) reportedWho gives a **** if these AI slop factories use /less/ water? I care that billions are being chucked into a private corporate profit statement. If Telus wants to build data centres let them take the risk. If the government needs data centres, build and own them.