Telus service status: outage reports and connection issues
Why is my Telus service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
- Internet (48%)
- Phone (25%)
- Wi-fi (13%)
- Total Blackout (6%)
- E-mail (4%)
- TV (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Grande Prairie, Vancouver, Calgary, Surrey, Edmonton, Kitchener, Duncan, Montrรฉal, Toronto, Spruce Grove, North Vancouver, Wetaskiwin, Fort St. John, Taber, and Mississauga.
| City | Problem Type | Report Time |
|---|---|---|
 Grande Prairie
|
Internet | 6 hours ago |
|
Vancouver
|
Total Blackout | 11 hours ago |
|
Vancouver
|
Total Blackout | 12 hours ago |
|
Calgary
|
Internet | 20 hours ago |
|
Calgary
|
Internet | 20 hours ago |
|
Grande Prairie
|
Internet | 24 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
-
john bennett (@35yearsasailor) reported@JonFraserTF @TELUS Iโm with Koodo the cheap arm of Telus and find the service great never had a problem
-
Stan Querin (@BlackStangBC) reported@jabo_vancouver @TELUS That's a typical day for me with telus try channel up then down....
-
D A M A N I๐ค๐ฆ (@0xdamani) reportedYou know im still perplexed, puzzled and tend to wonder how people survive in economy and state of Nigeria with N150k as salary.. worst as even a family man/woman. Some even dey earn 40k/month o๐ Meanwhile, UK telus is up too.. send DMs I'm activeee!!๐ฅ๐ฅ
-
Richard (@VanCityRich) reported@TELUS @xrtsdhndvbh1 Still down!!! Fix it.
-
james hunter (@HunterJame2258) reportedtelus service has gone to sh#t
-
Duke of Football (@_paulrai) reported@jodyvance @TELUS Absolutely abysmal signal for todayโs game
-
Bill Tansey (@lkn4chnge) reported@jodyvance @TELUS Anybody that allows Telus to abuse them the way their customer service is have to much money or no self pride, itโs disgusting
-
Puckerglen (@puckerglen) reported@garymasonglobe @TELUS Gary.... Rogers/Shaw are even worse Their teck's find so many ways to **** their customers....and STILL get paid. Ive met a few that've told me their tricks and laugh about it. And then getting in touch with customer service...merry-go-round Its deplorable
-
Adam (@adam212121m) reported@JonFraserTF @TELUS They are all like this. But Telus is absolutely the worst - Rogers - previously Shaw is getting very very close though
-
D (@esSpyderMonkey) reported@TELUS While weโre at it fix the volume of the Apple TV app. Itโs 30% lower than every other app resulting it wild volume fluctuations when switching apps.
-
Bob Cotter ๐จ๐ฆ (@gibsonsgolfer) reported@jodyvance @TELUS I finally discovered that it would cost me a lot to cancel Telus with current contracts running until late 2027. I suppose I will have to wait until then.
-
Tim Connolly (@TimConnoll56040) reported@garymasonglobe @TELUS LOL to bad your TDS is so bad Starlink is pretty good
-
Steve White (@SHW0001234) reported@VanRothnRoll @HoneycutRa @TWilsonOttawa No but I hear from lots (including people in Northern Ontario) that they can't stand the GTA. I'd like to go some day and hang out at the Mervish. My wife went once (for business) and refuses to go back, even though she saw a Jays game from the Telus private box.
-
1rhodesian (@JohnKir43886910) reported@bcbluecon Telus sucks as well. They all start you at a reduced rate and then keep jacking it up. Try Starlink if you can.
-
Colleen E. Jordan ๐บ๐ฆ๐ป๐จ๐ฆ๐ฆฉ (@ColleenEJordan1) reported@jodyvance @TELUS Does your video โwig outโ (quit!โ)? Had that issue for weeks including hockey ๐ OT! Insisted on a person coming to house! Turned out our WiFi box was broken! โCancelingโ threat helps. ๐ค๐ฅฐ
-
JennX (@Jennx68) reported@TELUS @xrtsdhndvbh1 I'm in Edmonton and all 5 of my TSN channels are giving me a "Television signal has been lost" error. All other channels seem fine, except, oddly, CTV Edmonton (101) and CTV Montreal (209). GET IT TOGETHER @TELUS
-
jodi birdsall (@jay_elbee) reported@jodyvance @guyfelicella @TELUS A friend had issues. She said that the equipment was old and somehow there was a glitch that allowed a customer in Alberta to delete their recordings. It was a mess. She eventually switched to Rogers. Sheโs much happier, cheaper too. I have Rogers. Itโs ok. Usually a reboot fixes
-
TELUS Support (@TELUSsupport) reported@Minaxi_VZ We're glad to hear that the technician visit has been booked for you. If the issue is determined to be on our side, you will not be charged the $200 technician fee. That charge only applies if the technician finds the issue is not related to TELUS equipment or network.
-
ChinoAleman (@chinoalemano) reported@ThematicTrader @mkfilko From what Iโve read, $TRTโs margins were stable for four years and only came down recently. If my intuition is right, they probably lowered them to get a foot in the door with Micron and COHR. Something similar happened with AMPG: they cut their margins to get a foot in the door with TELUS, and once they were in, they raised them again. But I'm open to your thoughts, since I'm still DDing this company.
-
bona fide lover of ladies (@bona_of) reported@SarcasticallyAJ @TSN_Sports @PrimeVideo You need to get iptv. Iโll never go back to telus tv and adding programming packages
-
alphabetadelta (@thecheyner) reported@TSN_Sports @TSN_Sports I keep getting signal lost on Telus, no other channels are a problem. WTF I want to watch the World Cup games
-
Howard Macleod (@howard_macleod) reported@JonFraserTF @Nanceasaurus @TELUS I dumped Telus after 20 years of complete incompetence, went to Starlink and never looked back.
-
๐น๐๐๐๐๐๐๐ฆ ๐ต๐๐๐ก๐๐ โ ๐ถ๐๐๐ข๐๐๐๐๐ (@BCFriendlyTodd) reported@jodyvance @TELUS It's trouble when it's trouble. Customer service requires weeks now somehow.
-
Johan N. (@rk8215) reportedThe US government just set a precedent. It ripped the most powerful American AI model away from every foreigner on earth. Critical tech is becoming a "made in America, controlled by America" game. I expect $AMPG to re-rate aggressively on this news, and here's why: AmpliTech is the ONLY American company with a commercialized, O-RAN certified 64T64R Massive MIMO radio. The highest radio config in the entire 5G stack. Not the only one on earth, but the only American one. When Washington starts walling off the supply chain, that one word "American" becomes their moat. The same company also manufactures 4K cryogenic LNAs for quantum readout and defense/satcom RF. American-made, across the exact categories the US just declared strategic. And here's where it gets interesting: Telus is investing $66 billion to modernize its fibre and 5G network and to convert corporate buildings into residential housing. This is exactly what CEO Fawad Maqbool talked about on LinkedIn three weeks ago. Connect the dots. And that's just one project from one telecom company. After this news, do you think US telecom companies will want to keep building on Korean, Swedish, or Finnish radios from the likes of Samsung, $ERIC or $NOK and risk retrofitting the entire network later with American-made tech? No. They'll go straight to AmpliTech, which has the only American commercial product and the patent portfolio behind it. When you buy $AMPG, you're not just betting on the future of O-RAN and quantum computing. You're buying a $200M micro-cap that's the only American-made way to do it. The market hasn't priced this in yet at all. It will. NFA.
-
Alison (@alialison54321) reported@garymasonglobe @TELUS Telus is the worst.
-
JABO Vancouver (@jabo_vancouver) reported@SluaghainO @TELUS I am at a BnB in Osoyoos. At home I would not have these problems.
-
Bit (@Bit111111) reported@RobinHoodlum That's around $2000 I've been down since last September because my AISH payments are only ~$1700 while I haven't been able to get help with filing taxes, a DTC application, etc. It hurts on top of Telus jacking up my bill (I had a disability discount they reneged on) ~$1100/yr.
-
Steve Finlay (@SteveMFinlay) reported@TELUS Crisis averted! Service is much more reliable on the way back.
-
Sandie ๐ซ๐ท๐ฎ๐ฑ๐จ๐ฆ๐บ๐ธ (@SandieAschem) reported@JonFraserTF @TELUS They have the absolute worst customer service!
-
724 Audio (@nickyelbows) reported@garymasonglobe @TELUS My service has been in and out since World Cup started.