Telus Outage Report
Why is my Telus service not working?
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (25%)
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Wi-fi (9%)
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TV (7%)
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E-mail (4%)
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Total Blackout (3%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Stittsville, Edmonton, Calgary, Sherwood Park, Langley, Surrey, Prince George, Victoria, Delta, Toronto, Winnipeg, Lacombe, Georgina, Goderich and Sechelt.
| City | Problem Type | Report Time |
|---|---|---|
 Stittsville |
Phone | |
| Edmonton |
Internet | |
| Calgary |
Internet | |
| Sherwood Park |
Internet | |
| Langley |
TV | |
| Calgary |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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cbcwatcher
(@cbcwatcher) reported
" Instead of attacking independent providers, governments should match their service levels. Telus is embarrassing government by exposing its deficiencies.
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Chris C
(@Rockawaytheday) reported
@TELUS @TELUSsupport he has tried phoning Telus and could not get ahold of a human person to help him
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Achek1720
(@achek1720) reported
My business has been left virtually inoperable going on 5 days. Living at my shop post surgery and now having to cancel my vacation last minute all thanks to an admittedly "error on their end" by @TELUS @TELUSsupport with no resolution in sight Thanks for telling me to be patient
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Amber M
(@AmberMcKain88) reported
@TELUSsupport @TELUS Despite some challenges with Telus, tech support and customer service, I was connected with a success manager who made me feel valued, appreciated and supported. Thanks for making it right.
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Megan Journey
(@MeganJourney1) reported
Telus: services not working again. Max who is the escalation manager was supposed to follow up a week ago but hasn’t. I have left e messages abs no returned call. How long do you expect me to go without service???????????????
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Chris C
(@Rockawaytheday) reported
@TELUS can you get someone to phone my Dad to explain how to get his TV working with his remote? He’s old and cannot figure it out and we cannot help him as we do not have or understand Optik TV
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Lou De Asis
(@lou_deasis) reported
lmao Telus tech support not allowing PureFibre service to be activated at my sister's townhouse unit because they couldn't find the address in their system. Threatening going to Shaw changed their minds but no progress was made after 2 wks Fantastic job guys. Off to Shaw they go
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Lordco Parts Ltd.
(@LordcoParts) reported
@ThymelessC @TELUS We are sorry to learn this. Hopefully, @TELUSsupport was able to help and today is much better.
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Joshua Knaak
(@JoshuaKnaak) reported
@Kamscan I’m with Telus and have been having ongoing issues for about a week.
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⁻\·kenForest·\-
(@generalKenny2) reported
@TELUSsupport complaint,i have missed payments due to telus ebill alert email not sending out in some random months, checked my entire mail folders including spam too
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Rosanna Cholak 🇨🇦
(@CholakRosanna) reported
@geostylegeo Amazing how add a note has disappeared the continuation of the thread ,that tells you they are upselling cause it does not work and you have told them to fix their equipment or remove it 3 times..still dealing in bullshit. & how it only works the day before the tech arrives telus
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Manu C George
(@manu061090) reported
@TELUS @TELUSsupport bought a phone from you guys on 24 months contract and never received the Customer Service Agreement, I am in need of the CSA for an insurance claim and your customer service is not able to provide the same,worst customer service ever received from a provider
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Perci
(@Perci_II) reported
@Shawhelp really close to buying out of my contract due to your awful service and going back to Telus. Have had at least 20 ping increase in every game I play since swapping to Shaw last year and this outage Ive been experiencing today is getting close to the last straw
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Ryan Voutilainen 🇨🇦🇫🇮🇺🇦
(@RyanVoutilainen) reported
@Brad604 No issues for me with Telus
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Jazmine 🏳️⚧️
(@JazmineKhan) reported
Counting the minutes until my Telus contract is finished so I can leave this god awful company
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Jackie
(@dandyragdoll) reported
@TELUSNews @TELUS @SlackHQ can someone please read my message. My husband just got a new phone from Telus and the keyboard is not working to connect his call, can you call our house phone please
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light
(@thelightphone) reported
@jeffreypeq If you feel comfortable with the risk, we can make an exception and ship to Canada, we just cannot accept a return for carrier issues at this time. There is a subreddit where you may be able to see which carriers/regions others are having success with. Telus seems very promising
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Christine Vitucci
(@CLVitucci) reported
@TELUS have been having issues with data this afternoon!! What’s going on and when it be fixed??
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john torque
(@johntorque) reported
@TELUS you guys are so corrupt. i adjust my credit card auto payment on my phone and you crooks use that as an excuse to drop my promo rate. i will never stop bashing you
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koralee tonack
(@eelarok) reported
@TELUS your sales person came to my door offering faster internet speed if I signed up for home security service. I said I’d like to think about it. He said…book an appt and you can call to cancel. I called twice to cancel, spent over 2hrs on the phone - just rec’d a $650 bill
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🔞 🦸♀️ 𝕊𝕦𝕡𝕒 ๒๏๏๒ ๒єє ( • )( • ) 🐝
(@B0Ob_bee) reported
@CanadianOwl92 @TELUS @Rogers Thats annoying that they don't support the watches
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Phoenixxx_Reighnne
(@PheonixReighnne) reported
@TELUS I am on AISH.. & have internet for good.. & after a year of calling trying to find an account number & reconnection fees after 14 months I have received my first bill I don’t feel I should have to pay a reconnection fee where my account was never set up to receive a bill
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john torque
(@johntorque) reported
@TELUSsupport @TELUS such crooks. i update my auto payment on your stupid online site, and next thing i get a text from you saying bc i did that i lost my promo rate. ur agents had me on the phone for 1 hour and did not revert it back to my old rate.
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Northside Chad
(@northsidechad) reported
@TELUSsupport Hey Telus Support, is there anyone working this account tonight?
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↘️🧘♂️The Jedi🃏 ↙️ 🛰 Streamer and Creative✍📖
(@RyanHauck7) reported
anyone else in ontario having issues with cellphone service?? I'm with @TELUS
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Chris C
(@Rockawaytheday) reported
@TELUS @TELUSsupport can you get someone to phone my Dad to explain how to get his TV working with his remote? He’s old and cannot figure it out and we cannot help him as we do not have or understand Optik TV
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Rob
(@Rob03959236) reported
@TELUS Poor customer service. U r making good money but not adding more cstmr service lines.I tried to call in morning for 1 hour no reply,then trying now for the last45minutes,still on hold.3rd class service.U people r cheating us because of imperfect competition in Market.
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Adam Bissonnette
(@AdamBissonnette) reported
Boy, if it's my equipment and not Telus's hamsters dying that's causing my unstable internet, I'm going to be viscerally upset. Can't afford a new router right now.
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Angus Bell 🇨🇦🇦🇺🦫🦘
(@CanadianOwl92) reported
@B0Ob_bee @TELUS @Rogers That’s the thing. My plan includes unlimited us/cda calling and texts. I looked at switching to one of the secondary carriers but none of them support the Apple Watch, which is by design. BTW, that $140 is the total price including taxes.
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Gen_Grevious ∞
(@Hrbngr_of_btfl) reported
Tried switching to a new SIM card and I’m just getting a no service message after a few hours. What’s the deal @TELUS? @TELUSsupport