Telus Outage Report
Why is my Telus service not working?
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (48%)
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Phone (26%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Montréal, Grande Prairie, Edmonton, Wetaskiwin, Maple Ridge, Nanaimo, Calgary, Laval, Surrey, Montmagny, Langley, Victoria, Vancouver, Toronto and Queen Charlotte.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Internet | |
| Grande Prairie |
Internet | |
| Edmonton |
Phone | |
| Wetaskiwin |
Phone | |
| Maple Ridge |
||
| Nanaimo |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Thomas Edgesmith 🇨🇦
(@SourdoughDev) reported
I’ll never understand how these practices are even a thing. Sure making your sales numbers is one thing, but selling people devices they have never used makes no sense. It’s a shame @TELUS
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Nick Nurse's glasses
(@NNSpecs) reported
How do I reach Customer Support when I am not a Customer @TELUS Not waiting on the PHONE for an hour when you are supposed to be a "communications" company.
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Krista Sylvester
(@IwroteIT) reported
@TELUSsupport 3hours + counting away from work on hold to fix @TELUS billing mistake threatening 2 send 2 collections via random email from when i moved 7 years ago + kept same services, never missed a payment. now suddenly owe $ and cannot get thru 2 anyone. 24 years as a client
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charlie
(@gloomhag) reported
i've tried every solution i've seen online, the only one i can't try is changing out wiring from copper to fibre optic but only telus can do that but also telus says its unavailable in this area because they hate poor people i guess ????????? very cool
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T-Rev
(@TRev56101747) reported
@telus Symons Valley Sage Hill, so what are your issues today on why you can’t guarantee my household full service but you sure guarantee me paying my bill every month. Just a question I’ve only been dealing with for almost 2 years now.
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Chris Wallace
(@Canuk35) reported
@TELUS @TELUSsupport make your damn digital box/PVR stop freezing on me!!
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Jane
(@threelittlenuts) reported
@brianlilley The thing joe missed in his list was they also spied on Canadians with location data they bought from telus where we were going during covid. They’ve done a lot of bad stuff in two years.
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Thomas Edgesmith 🇨🇦
(@SourdoughDev) reported
@TELUS has the slimmest sales tactics. Some how convinced my parents they need two android phones to increase minutes. Now their paying off $800 useless phones. Worse part, to cancel my moms account who passed last week their needing to pay the break up fees. @cbcmarketplace
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Queen 🪶
(@TheCreeWoman) reported
from
Grande Prairie, Alberta
F U @TELUS @TELUSsupport with record profits why the hell am I wasting hours on the phone to get service? @JustinTrudeau
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Landon C
(@LandonCraigie) reported
@TinDizzy Some of them say my Netflix account is over due and will be shut down. Another was my Telus account was over paid and wants to refund me! Obvious scam but I worry for people who can’t tell the difference
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hk
(@hamitkhosa) reported
@TELUS over 1 hour wait and then got randomly disconnected. Wtf is this. These random and secret charges are unacceptable.
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420hz.eth
(@crypt0ccurrence) reported
@TELUSsupport hi I’ve just switched to Telus and i’m not receiving any calls! Help
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xxXSuperbXxx
(@xxXSuperbXxx) reported
@palminder1990 **** TELUS. COMPLETE RIP OFF.
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Olumuyiwa Igbalajobi, Ph.D
(@olumuyiwaayo) reported
@TELUS Your internet is actually horrible🙄
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Rasta™🎧 𝐁𝐞 𝐜𝐨𝐧𝐬𝐭𝐚𝐧𝐭𝐥𝐲 𝐜𝐮𝐫𝐢𝐨𝐮𝐬⚓
(@rastasack) reported
@bo0tiez #Telecom says, we're not putting in a million dollar tower for 900 people? We agree. They'd be putting it in for 900,000 Nova Scotians that own Bell Telus Rogers phones and are limited to the city for the service. Tourism suffers. We already pay for them to put in fiber. Do cell
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John Reid
(@JohnRei13251376) reported
For those people that have PIK tv and are fed up with the max headroom act it has. I found that if you unplug it and wait a minute then plug it in, then push factory reset at the back, it gives it a little while without max headroom. This is sad because telus doesn't fix it.
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RenegadeSounds
(@renegade_sounds) reported
@TELUS Too bad we have to sue you because you lost our website. You’re worth $30 billion and you refuse to compensate a small independant record label for your mistake. Not a good look @TELUS.
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Drew Shannon
(@DrewFlexx16) reported
Tried to subscribe to NHL Center Ice on @TELUS and its not working and now my friends hate me
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Cait W.
(@CaitWills) reported
from
Kelowna, British Columbia
Thanks for never replying @TELUS - clearly our 15+ years of customer loyalty means nothing
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hk
(@hamitkhosa) reported
@TELUS you guys charged me $300 for installation that I was told was free. Then charged for an add on TV service when I called for moving services, I don’t even have TV services with you. Talked to locality department told me they’ll call me back to follow up & never did. WTF
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John Reid
(@JohnRei13251376) reported
Telus makes you wait on the phone for more than an hour. Yesterday I had a problem with my Telus phone and called the ignore system. At 30 minutes I got fed up and called a taxi and went to the nearest Telus store and asked what was going on. The sales couldn't figure it out.
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Cilantro in a salad bowl
(@shermyntank) reported
@TELUS your optic TV is horrible. Can’t even watch MLB without severe glitching before and after reboot……. FML
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What name?
(@whackedgaming) reported
Hey @telus @TELUSsupport why you charging for the esim for the new iphone? such a **** company doing that.
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Bret Roe
(@bret_roe) reported
Telus billing is a ******* **** show
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Lenore Ogilvy
(@lenore_ogilvy) reported
@TELUS doesn’t want to give its customers credit. Chat route has limited powers, so you have to call. Waited half an hour on the call and half hour for resolution, only to find out only one phone on the account credited. So far on hold for 1.5 hours to sort second line…. 🥺
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charlie
(@gloomhag) reported
i’ve had like six different technicians come by in the last 4 months how they **** have they still not fixed it???? what are we even paying for??? **** you telus
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John Reid
(@JohnRei13251376) reported
The sales person had problems and took the sim card out and did some checking then put it back in and didn't know what the problem was. He turned the phone back on and it worked. I can only say Telus has more problems than you think.
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Thomas Edgesmith 🇨🇦
(@SourdoughDev) reported
@TELUS has the slimmest sales tactics. Some how convinced my parents they need two android phones to increase minutes. Now their paying off $800 useless phones. Worse part, to cancel my moms account who passed last week their needing to pay the break up fees. @cbcmarketplace
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Grëmol la Münkä
(@Gremol_la_Munka) reported
@telus sucks #cashgrab
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Zak
(@ZakPyyc) reported
@TELUSsupport Hey a 1 hour wait to speak to customer support is totally unacceptable. I have travelled and used many different Mobile Service providers in third world countries and they are better than Telus. Your Entwistle the CEO does not deserve his $16 million a year salary.