Telus

Telus Outage Report

Why is my Telus service not working?

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Telus Outage Chart 03/17/2026 09:05

March 17: Problems at Telus

Telus is having issues since 07:00 AM EST. Are you also affected? Leave a message in the comments section!

Will Telus compensate me for the outage?

The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (51%)

    Internet (51%)

  2. Phone (22%)

    Phone (22%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Total Blackout (5%)

    Total Blackout (5%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Vancouver, Cambridge, Whitecourt, Surrey, Calgary, Edmonton, Kaleden, Duncan, Sherwood Park, Toronto, Montréal, Coquitlam, North Vancouver, Whitby and Victoria.

Loading map, please wait...
City Problem Type Report Time
CanadaVancouver Internet
CanadaCambridge Internet
CanadaWhitecourt Phone
CanadaVancouver Internet
CanadaVancouver Internet
CanadaVancouver Phone
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • nockwurst Robin Squires (@nockwurst) reported

    @CBCNews @CP24 the @TELUS cell network is down across Ontario.

  • s_longshaw Spencer-Rae Longshaw (@s_longshaw) reported

    @alihugginss @TELUS I did!! Shows only emergency calls available :( wtff

  • deidre_xo deidre ♡ (@deidre_xo) reported

    Telus having issues? I keep losing service and only allowed emergency calls..

  • SarahKProctor2 Sarah K Proctor (@SarahKProctor2) reported

    @Becky_is_fantas I’ve been with Telus for 10 years or so and never had this issue. Today is the first time I’ve not had service.

  • thatslifebroo Milly High Roller (@thatslifebroo) reported

    anyone elses telus not working ?

  • ElahiAsim Asim Elahi (@ElahiAsim) reported

    @TELUS @TELUSsupport What is going on with your system. Can’t dial anywhere. Have to reach my pharmacist. It is very important. Should I drive down instead of calling.

  • robinthemurr Robin (@robinthemurr) reported

    It’s amazing how many @TELUS ads I’ve seen about how much they care about people while I’ve been back and forth with them since Nov over an issue they created and have been unwilling to fix by giving me the runaround. Also being lied to by the management team #badcustomerservice

  • tincanada Tanya Payne (@tincanada) reported

    Anyone with Telus have no service?

  • bralexan Andre Chung (@bralexan) reported

    My telus service is down @TELUSsupport

  • Zamboniguy77 Joe M (@Zamboniguy77) reported

    @TELUS wtf is going Telus?!

  • marzielol sailor mars (@marzielol) reported

    Anyone with Koodo or Telus having a service issue? 0 network connection, emergency calls only. Weird.

  • laaveelle tia (@laaveelle) reported

    Did anyone else lose service with @TELUS ?!? Like hello I pay my bill every month

  • tofuscrambIe genevieve (@tofuscrambIe) reported

    anyone else w Telus have no service ??

  • johnyysworld Johny (@johnyysworld) reported

    @TELUSsupport @TELUS hi I have a business to run can you figure your ******* **** out? Why do I have no service

  • quintenfernando Perc Angle 3000 (@quintenfernando) reported

    @tofuscrambIe no, I'm good currently, but Telus is so ****.

  • aimee93xx aimee🌻 (@aimee93xx) reported

    @halfofjessica @TELUS Never mind I guess koodo is down too

  • SueToronto Susan Cromwell (@SueToronto) reported

    Telus not working @TELUS @TELUSsupport

  • cubbywatch Char Wadden (@cubbywatch) reported

    @TELUSsupport @telus What’s up?? Why is there no phone service??

  • i__Solo 諸郡 Astro (@i__Solo) reported

    Telus is down big time

  • _laurenmarie Lauren B. (@_laurenmarie) reported

    The plus side of @TELUS being down means I won't be interrupted during my massage

  • mashleylaurente merz (@mashleylaurente) reported

    you know, not me being on a phone call for work just for TELUS's connection to all of a sudden drop and have issues.....

  • ablair2 Alicia (@ablair2) reported

    no service.... what’s up @TELUS

  • erinjpoole Erin Poole (@erinjpoole) reported

    @TELUSsupport is your network down in Barrie Ontario? I normally have horrible service at my home but now it is saying no service? #help #telus #cityproblems

  • dabeedl Dave L (@dabeedl) reported

    @TELUSsupport I have no signal & can't make calls, while my partner who's on Koodo has max signal right next to me. Is there a TELUS specific outage right now?

  • YounusKamyab Younus Kamyab (@YounusKamyab) reported

    What’s happening with @TELUS @TELUSsupport No service can’t make any calls or msg

  • JHood03 Perc Angle (@JHood03) reported

    @Dvnier @TELUS I just spoke to my boys who work there. Network down for now I guess.

  • notmaddyy madeline. (@notmaddyy) reported

    Is anyone else's Telus phone have no service or just me?? #telus

  • puppet1623 Puppet1623 (@puppet1623) reported

    @TELUS I have no service. What’s happening??

  • andi_wats76 ᎯℕⅅℛℰᎯ ᏇᎯTTЅ 🖤 (@andi_wats76) reported

    Wtf @TELUS no bars

  • MeliJeanette MeliJeanette (@MeliJeanette) reported

    Who else got ni service??? @TELUS @TELUSsupport 😤😤😤😤😤