Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (50%)
• Phone (23%)
• Wi-fi (13%)
• TV (6%)
• Total Blackout (5%)
• E-mail (3%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Calgary, Maple Ridge, Vancouver, Uxbridge, Edmonton, Dawson Creek, Montréal, Sechelt, Surrey, Richmond, Grande Prairie, Montmagny, Toronto county, Golden, and Topley Landing.

City	Problem Type	Report Time
Maple Ridge	Phone	10 hours ago
Vancouver	Internet	13 hours ago
Uxbridge	Total Blackout	14 hours ago
Calgary	Phone	15 hours ago
Dawson Creek	E-mail	16 hours ago
Montréal	Phone	16 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  R𓃟byn (@Hunny_diva) reported 8 minutes ago

  Been without any internet since 2pm yesterday. Crashed on Friday & Saturday as well. @TELUS @TELUSsupport are you going to fix this next year? Im also looking for compensation. Are you going to pay for my cellular data usage? #Telus #Outage #TelusSucks I may switch providers

• 
  Cornerstone Marketing Inc. (@CS_MarketingInc) reported 13 minutes ago

  @gallomimia @cdntradegrljenn Owned by Telus - so same network

• 
  D A M A N I🤎🦅 (@0xdamani) reported 13 minutes ago

  @gah_briel37 @AdegbemboB If you're in canada or US.. just send a DM would help out. And gwt telus too signed up and would cover the exams and assessments.

• 
  Aly Defrawy (@defrawidis) reported 17 minutes ago

  Frustrated about Telus customer service. After they acquired ADT they don’t know how to restore a portal password. 7 hours on the phone with 9 different agents over the last 30 days No one knows how to do it. @TELUS @TELUSsupport @TELUSBusiness

• 
  Ichnos Maris (@ichnosmaris) reported 19 minutes ago

  Dealing with @premium is like dealing with Customer Service from @TELUS and @Bell - useless.

• 
  Janet S. (@Jes_561) reported 20 minutes ago

  @GG37374104 Wow really !? I still have my landline with Telus and have never had them ask me to give it up. People wonder why I keep it but I find it way better sound quality than any cell phone I’ve ever had.

• 
  Jim McLellan (@jimmclellan23) reported 21 minutes ago

  @nogoodboyo_yvr @TELUS TELUS is so poorly run. They couldn’t organize how to get out of a paper bag without 4-6 “deep dives”. Trust me I spent 15 years there. So running a football club would never be sustainable

• 
  x-DD (@Dee_Skwared) reported 21 minutes ago

  @telusupport Once again the frustration with Telus continues…got a new digital box and couldn’t connect it because it wasn’t registered! Why wouldn’t Telus register the new box before it gets to me??? There goes 3 wasted hours I will never get back!

• 
  Marcus Neufeld (@mneufeld123) reported 24 minutes ago

  @CalgaryDave Davey Robinson the mental midget. Read your Roger’s or Telus contract That does NOT happen You’re such a stupid *******

• 
  Michael Collett 🇺🇦 🇳🇴 🇫🇷 🇮🇪 🇮🇹 (@michaelgcollett) reported 28 minutes ago

  @TELUSsupport Working with Telus is not awesome. Getting technical support is impossible.

• 
  world realist (@worldrealist1) reported 35 minutes ago

  @furmsies Why don’t you go sue Telus for publishing all your info for so many years… **** you clowns are stupid. Your phone number and address isn’t some insane secret.

• 
  fireanticanadainG.bettmen! (@jwd7150) reported 36 minutes ago from Calgary, Alberta

  TELUS IM GETTING ******* AND SICK OF YR REMOTES AND PVR ******* UP IM ALSO PISSED THAT YR BILL PAYMENT DEPARTMENT PUT ME IN THE ******* COLLECTION AGENCY'S 4 YR **** UP ON MY FINAL BILL U PPL SUCK !!!!!!

• 
  umesh gandhi (@umesh_gandhi007) reported 37 minutes ago

  @Wiserfool2 @CDInewsletter I bought Telus several years ago for the dividend yield but I’m now down about 40% on the share price. I’m just waiting for the right price to dump it

• 
  Adam Robinson (@QuarkSoupie) reported 37 minutes ago

  @TELUS It seems you just want the public to see your trying to help ppl on here. The reality is you do nothing.

• 
  Sea Dog (@Van_Isle_SeaDog) reported 38 minutes ago

  @FringedCanuck @martianwyrdlord 100% agreed!! I actually had to sic the FEC on them for charging me for **** I never had! It took months and you could never talk with anybody that would/could do anything to stop it! **** Telus!

• 
  Shagrath: "The freest of men fly no colors at all" (@Shagarchist) reported 40 minutes ago

  @MackTheKnive It's a stop gap, not a permanent fix but probably yeah. I'm already looking at an antenna. May drop the hammer soon. If only to not keep sending Telus $$$ for dogshit service.

• 
  Shea Fairbanks (@shea_fairbanks1) reported 42 minutes ago

  @TELUS you are scumbags. Make your ******* internet work. I’d probably have better service in the middle of the ocean.

• 
  heiba9866 (@heiba986627073) reported 46 minutes ago

  @SerenaCMah @WestJet Westjet wanted cheap labor they got it. The agents in Telus El Salvador have a mediocre English level, they can't even understand a spelling, they work with "scripts" unnatural customer service, then they grow after 1 month of training without any experience in airlines at all

• 
  Ireney (@ireney33) reported 48 minutes ago

  @KirkLubimov I complained to Telus about an aggressive customer service agent in India and I got a call from the manager who said to me, yes we are trying to move customer service back to Canada. So this must be their answer. Idiots. So all my personal info sits in India.

• 
  Jd (@ProfesorRefer) reported 51 minutes ago

  @Tablesalt13 For those that want to know TELUS outsources the most: It runs a massive global BPO operation (TELUS International/digital solutions) with call centers and services abroad. Its Canadian headcount has steadily declined while global grew. • Bell does offshore some customer service/IT (complaints about India/Philippines agents and recent moves are common). • Rogers has done the least visible offshoring for customer-facing roles: It publicly committed to (and delivered) 100% Canadian-based call centers/customer service teams (including repatriating Shaw jobs in 2023). It still positions itself as the only national carrier with this focus, though recent cuts, AI, and third-party shifts have drawn criticism like the others.

• 
  Nogoodboyo (@nogoodboyo_yvr) reported 52 minutes ago

  Why won’t @TELUS step up to buy the club? They have the money and would be celebrated as community heroes for decades to come. International profile. Customer base explosion. They can write off losses in the down years. #VWFC #SaveTheCaps

• 
  Richard Wilson (@Richarddw56) reported 53 minutes ago

  all you got was nothing for that wifi. that will be fix. new wifi router. telus will not be giving you the password. that is why you do not use cellphone data. they go to the cellphone company and steal all your passwords and hack you. they have the router.

• 
  Mar (@MarleneCorp) reported 53 minutes ago

  @TELUSsupport So very tried of daily calls to Telus trying to fix an issue. Had PVR replaced yesterday, now things are worse. Hello Rogers?

• 
  Donnie Baseball (@SilkWilkes) reported 55 minutes ago

  @cdntradegrljenn I'm on a $50/mo unlimited plan with Rogers that includes no roaming charges. Absolutely NONE! Longtime Telus customer and they couldn't give me free roaming. Rogers is the devil but Telus got to $17/day for roaming.

• 
  Pepperfly (@Pepperfly228975) reported 56 minutes ago

  So get this, Telus is using masking technology (AI) to hide the fact their Call Centre employees have accents coming from places such as India - so they are deceiving customers that they employee Canadians and are not - they are deceiving their entire customer base.

• 
  Madhan (@aiswift_ai) reported 57 minutes ago

  @TELUSsupport Appreciate any updates, I have already sent the DM. 1. I have the equipment but no way to send it. But being charged. 2. Not got the refund promised yet. Cancelled the account due to trust issues, now struck with trust issues in refund. @TELUSsupport @TELUS #scams

• 
  Organic Canadian (@CanadianSoma) reported 58 minutes ago

  @DirtlumpIII As if this we won’t immediately know based on their CSA’s inherent incompetence and poor grammar. Telus have always maintained a low bar, and are always striving to lower it.

• 
  T Saunders (@TSaundersql) reported 58 minutes ago

  @mario4thenorth Telus, can’t Telus anything. That’s been my slogan for them for the last 15-20 yrs, after they tried lying to me on what an issue was with my service.

• 
  Gloria (@Gloria67778015) reported 58 minutes ago

  Just got a call back. Pressed 1 three separate times to accept the callback and your automated service hung up on me to try again later. This is absolutely a joke at this point. Nothing works at Telus. I can’t cancel my services cleanly. Can’t get thru. Callback not working

• 
  Gabriele Polidori (@OSX_rulez) reported 59 minutes ago

  Hello @haveibeenpwned do you already have data from Telus Digital breach? Incident was identified on November 2025, now they're alerting their users. #privacy #databreach