Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (49%)
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Phone (26%)
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Wi-fi (9%)
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TV (7%)
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Total Blackout (5%)
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E-mail (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Edmonton, Toronto, Vancouver, Montmagny, Orillia, Sechelt, St. Thomas, Surrey, Burnaby, Brampton, Summerland, Westerose, Calgary, Montréal and Halifax.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
TV | |
| Toronto |
Internet | |
| Vancouver |
||
| Montmagny |
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| Orillia |
Internet | |
| Vancouver |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Vincenzo Heschelioni
(@VHeschel) reported
@kirst_alyssa **** Telus! Worst attitude ever.
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RoxyB 🌻
(@FoxRoxB) reported
My phone has been dying a slow death for months. I finally got a new one. With a data plan. I've been a Telus customer for about 15 years. Telus still charged me a $50 activation fee. That's on top of my plan, which will cost about $80 a month.
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Bill
(@BillvLee) reported
@russilwvong Colonnade of trees. Foolish the Ciry cuts down trees to put up mid-block street lamps instead of shorter lamp posts, cuts trees into Y- shapes to allow Telus wires, trims one side of a line of trees to favour high tension wires on poles. No! Bury all lines!! Expand all boulevard
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Diamond Dog Organa 🇨🇦🇺🇦
(@afterexposure) reported
Our Day Thus Far -or- A Lesson in Unintended Consequences 1. Check @weathernetwork on @ShawInfo 2. Make decisions 3. Realize too late we were looking at info for wrong city (due to the new multi-location 'stupid format', like TELUS uses) 4. Collectively decide to cancel Shaw
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Tavis
(@Tavis_Calgary) reported
@TELUSsupport Complete failure on transferring to Pure Fiber. Service call was booked for today, but they pushed it back to the 15th, however TELUS still processed the complete service transfer. Internet, Phone, and TV all out. Now i am playing the call telus support game. FAIL
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Tamjams.
(@Tamjammyy) reported
I shoulda never signed up with telus. What a ******* scam
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Kirsten Alyssa 🪴🤍
(@kirst_alyssa) reported
I remember leaving Telus and them telling me I won’t have service outside of the “big cities” if I switch to Shaw… I’m in ******* rural Manitoba on a long weekend and have service with no issues.
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Brandon Brown
(@BranBrown93) reported
@kirst_alyssa Telus has the worst coverage in Alberta, and the poorest customer service as well. They spent too long in their rural monopoly golden days. Pathetic.
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Jason C
(@bbysfinest) reported
@TELUS Type of mood where my tv and internet don’t work again thanks to your crappy service. Switching all my internet tv cell phones from residential and business on Tuesday thanks for all the years of crap service !
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Kevin
(@KpHeaney) reported
@FuzzyWuzzyTO I don't know what they have, and yes it's paid. But Telus has a thing (they keep bugging the crap out of me) where it's $10 for 5 months. Not sure if they have baseball or not, though.
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Taka〜プラモリハビリ中
(@TakaakiMasuda1) reported
So @telus security’s business service has been severely lacking. We had a small fires/smoke and our detector was damaged. Asked for replacement last week. Our business is w/o a working smoke alarm. Plus we needed to update contact person so we can have staff access faster in case
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Val Álvarez
(@Vale09311188) reported
from
Claresholm, Alberta
@TELUS Their service is very bad, every time there is a storm we run out of internet.
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Bill
(@BillvLee) reported
@sandyjamesplan Colonnade of trees. Foolish the Ciry cuts down trees to put up mid-block street lamps instead of shorter lamp posts, cuts trees into Y- shapes to allow Telus wires, trims one side of a line of trees to favour high tension wires on poles. No! Bury all lines!! Expand all boulevard
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Rikia Saddy
(@rikias) reported
@TELUS will call you, whisper sweet nothings in your ear, convince you you deserve so much better, promise the moon, then leaves you with a poor installer who says all that extra. @TELUSsupport #badboyfriend
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Val Martens
(@ValMartens) reported
Hey @Telus we have Pik TV and the sound and video just don’t sync up! This isn’t 1980. What’s the problem? Our TV is only a year old and Netflix and Disney+ don’t have an issue. It’s a distracting problem.
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Big B
(@brent_dolan) reported
Pena's been dropped more times than a call on the Telus network #UFC277
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mexicanbutnotreally
(@mistertreevor) reported
@TELUS stop sending people to my house to harass me into signing up for your **** services. #KindlyFuckOff
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Kish (fringe) 😉
(@kishkitsch) reported
@cristina_CP24 It's almost like covid policies (firing hcws for non-compliance, egregious testing + isolation rules, delaying cancer screenings, shuttering in person care + boosting the crap out of the remaining drs) might not have worked out Worst case scenario, at least we have telus health.
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Victoria Lain
(@soykato) reported
Hey @TELUS @TELUSsupport aren’t you supposed to be redistributing network traffic during high congestion? My LTE and Telus hub internet are horrible the last month, and literally useless during the long weekend tourist lake activity. Zero network management. 📍 Shuswap, BC
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Jeremy Morris
(@jmorrisgeo) reported
Needed to reup a prescription.. Historically I used Access Virtual for same day video appts. Access has shut down and forwards me to Telus Health.. Next appt available? Two weeks away with a choice of 5 doctors total (for all of BC?)... 1/2
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Michelle Raoul Winters
(@RaoulWinters) reported
@Eastlink My Internet has been down all day with no repair estimate on your website. What’s the deal? When will it be fixed? Glad my cell is with @TELUS so I have some access!
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Speaking for the planet
(@shepherd_360) reported
@PaulMitchell_AB That's how things function in China. The credit system allows people to access goods and services while preventing those with bad credit from the same. CCTV is used everywhere. In Canada, I often wonder if Telus is heading down that path with all the services they offer.
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Kirsten Alyssa 🪴🤍
(@kirst_alyssa) reported
I remember leaving Telus and them telling me I won’t have service outside of the “big cities” I’m in ******* rural Manitoba on a long weekend wnd have service with no issues.
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🌊🌊 𝐃𝐫. 𝐌𝐨𝐧𝐤𝐞𝐲𝐏𝐮𝐧𝐜𝐡 ☮️🌊🌊
(@Dr_MonkeyPunch) reported
Thank goodness for @TMobile giving us free roaming in Canada. Too bad Telus' 5G speed is like a dial-up modem. 🤪
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Cole
(@ColeMcGarvey) reported
@chester_p_c @BCFC_Media @CJFLnews Half the time the stream goes down too. Your best bet to catch full games without being interrupted is when they upload the games to their bcfc YouTube page or the “game of the week” being shown on channel 1999 if your with Telus.
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x-Waqas Khan
(@waqaskhan18) reported
@kirst_alyssa Telus is awful..cellular, TV and internet...customer service awful..everything about them sucks
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Jason C
(@bbysfinest) reported
@TELUS @SpeedtestAwards Yeah also the one that goes out the most worst optic fiber in the world always down. And the ghettoest installations as well
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Ronnie
(@Ronnie8675) reported
@ParodyCab08 @MC30609856 went thru this with 87 year old father. GP quit during covid, no walk in clinic avail, Telus Heath booked, he spent a whole day in emergency to get his RX's renewed. This is not healthcare and it's terrifying.
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🇨🇦Parsons
(@Steve_M_Parsons) reported
So one of the conditions of employment with @TELUS of all places require you to be fully vaccinated when applying. Because you know, they are doctors & scientists. This is old hat, disgusting and #discrimination of those who choose not to take an emergency jab that’s failed.
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Hisham Marrow
(@marrow_hisham) reported
Telus custome service is one of the worst people to deal with