Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (27%)
• Wi-fi (8%)
• Total Blackout (7%)
• E-mail (4%)
• TV (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Calgary, Edmonton, Montréal, Whitecourt, Grande Prairie, Hamilton, Lethbridge, Port Moody, Burnaby, Richmond, Vancouver, Mississauga, Yarmouth, Edson, and Cambridge.

City	Problem Type	Report Time
Calgary	Internet	6 hours ago
Edmonton	Wi-fi	7 hours ago
Montréal	Internet	10 hours ago
Calgary	Internet	16 hours ago
Whitecourt	Internet	1 day ago
Grande Prairie	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  deej | soggy catboy (@dj_barnes17) reported 3 minutes ago

  @TELUSsupport hi, sorry to bother you again, but I’m unable to log into My Telus account at all since Aug 2. When I try to reset my password or use the Login Link email feature, Telus doesn’t send me the emails for either. And yes, my email entered is correct. What is happening?

• 
  Holly (@Hollymcc3) reported 3 minutes ago

  @TELUS @TELUSsupport I had to call technical the other night because my emails were not working. The front line person I received - I don’t know what she did - but it didn’t help so tonight I went through ChatGPT and it helped me step-by-step and I fixed my own email problem!!!

• 
  kidgreen42 (@kidgreen42) reported 3 minutes ago

  @Ayan604 @TELUS @TELUSsupport You’re an idiot if you think that was actually telus

• 
  TELUS Support (@TELUSsupport) reported 4 minutes ago

  @Ayan604 That is completely unacceptable, and I am sorry you had that experience Andy. This sounds like a spammer or scammer spoofing our caller ID to pretend to be TELUS. Our team would never speak to anyone like that. To block fake calls like this for good, check out our TELUS Call Control feature.

• 
  Jose Putanero 🇨🇦 (@JPutanero) reported 5 minutes ago

  @BenRabidoux Most people already have cellphones. Most of the times when I speak to a representative of Telus I come away with the feeling that they are trying to cheat me in some way. It is not a surprise that subscriber growth has slowed down.

• 
  Armando Asuncion (@qmanT) reported 9 minutes ago

  @Richard_sfu @TELUSsupport It’s Telus man! Crappy service and worst customer service of all! My latest bill increased by $ 5 each for Optik Tv and 3Gbps Internet which I not getting since upgrading from the 1. 5 Gbps and the speed is even worse. And they have the guts to increase it !

• 
  Mr. Dan Wolfe Foscarini 🇺🇸🇨🇦🇮🇹 (@competentmen) reported 10 minutes ago

  @Starlink UPDATE: Been on @Starlink for the last week 100% ... did some tests, interesting results... Since I use a vpn and wireguard for work, I tested the speed of the connections... Fiber Optic from @telus is way faster without the vpn, but I can't do that for work.... Starlink was faster then the optic on the vpn... I don't really have an idea as to why, I do know that I am physically close to the main trunk lines and main pbx for the area, so that might have a lot to do with it... more switches to deal with in vpn mode via optic, less with starlink. This was actually surprising for me. So as far as wireguard+vpn starlink wins for sure. But... I still have an issue with the billing office being in Canada, and randomizing the mac address is still a problem, but that one might be just the way I have configured things, will look more into it. As for the canada connection, that might be solved later via some changes that are coming for us as a family. we'll see.

• 
  teslainvernon (@teslainvernon) reported 10 minutes ago

  Telus needs to simplify their offerings. How much energy and time do they spend making all these complicated packages that are difficult to decipher and that require customers to phone in? A very customer-unfriendly approach.

• 
  Neil (@neil_ndbress) reported 10 minutes ago

  @MPelletierCIO Try phoning Telus Why would anybody invest in a phone company that doesn't answer its phones. Customer services hasn't improved since the AGT days

• 
  Mat | HAMCORE (@TheHAMCORE) reported 11 minutes ago

  @iPixelGalaxy @TELUS Had some issues with ROGERS myself and I decided to just get a eero gateway and additional pod. If I had the money I would get the Ubiquiti Cloud Gateway and a couple PoE pods. If you have a separate modem or can put the current one in bridge mode, I suggest making your own net

• 
  North American (@LongshoreCowboy) reported 11 minutes ago

  @JayGenXer I have another year of a "contract" with @TELUS. I will be cancelling it, paying their bullshit penalty and moving to @Starlink by mid-September. I suggest every Canadian who hates this bill does the same. Once a Musk company offers cellular service, it switches too. I am so done with fascist Canada.

• 
  📈📉💸 (@Bicepmonkey) reported 13 minutes ago

  I follow dividend kings and champions very closely. Today, TELUS $TU just cut its dividend by 55%. That move ends a 22-year streak of yearly increases at the second-largest telecom firm in Canada. Shares were down as much as 14% as soon as the news came out. The red flags sat out in the open for some time. The firm carried a weak dividend score of 6.8. Its payout ratio sat at a wild 278%. The yield hit 11%, and anything over 6% already looks risky. Debt forced the issue. Management needed cash, and the dividend was the fastest place to grab it. The company is listed in my International Dividend Champions report. The next update of that list will show the change.

• 
  🇨🇦Rupee D (@AR_Vancouver) reported 16 minutes ago

  @Kuljeet123r @Rogers Telus is answer. Try it and you won’t regret. They have best Fiber internet and best customer service.

• 
  Blacktop Cowboy (@Blacktop_Cowboy) reported 16 minutes ago

  @UberJumper @Rogers Honestly Rogers and Telus are such a **** show, I'm just gonna get starlink, and if they ever make a phone I'll get that too

• 
  Gabriel Araish (@GabrielAraish) reported 18 minutes ago

  @TELUSBusiness I have been trying to get a Bell landline ported over to a Telus business mobility account for over two weeks now and have spoken too many agents to mention and getting bounced around from department to department and nobody is willing to help!!

• 
  Lerick (@LerikLord) reported 20 minutes ago

  @jamajama711 @MkoTheComedian Can you help me with Telus

• 
  DB Steiger (@DBSteiger) reported 20 minutes ago

  @Bell You have proved time and again that you don't actually care. The DM's go nowhere, solve nothing, and never escalate things to where they need to be. Pretending to ride in on white horse going "WELL ACTUALLY!" doesn't help. I gave up using Bell in favor of the slightly less horrid Telus, and at least I can get service when I call them. Hell, even that reply sounds like it was AI written. I have zero faith in your company left, and at 41 I hold a long grudge. It would take something significant to change my mind, after the hell you caused me.

• 
  Steph's Coping Strategies (@Strigah_steph) reported 23 minutes ago

  @Lidsville @Rogers This sounds like when I was being called by Telus for months about their security service. I kept asking to be taken off the list, they kept calling. Telecoms are evil

• 
  306 Shane (@NoSacredBeliefs) reported 24 minutes ago

  As a Saskatchewan resident, I never expected to be contemplating switching to Rogers Wireless. But @Bell, your latest decision to cap the amount of data one can use on hotspot in a month is downright boneheaded and @TELUS is no better (having made the same decision).

• 
  MRD (@MRD87694463) reported 25 minutes ago

  @MPelletierCIO 9$ target, at that point depending on what telus is doing, its an acceptable buy if they havent removed most of their old management, then its not a buy yet as they will continue to allocate capital incorrectly. It's hard to allocate capital correctly if you believe you dont need to understand how the technology works that you're managing and building. Bad Culture. Truth hurts. Telus is a dud until they clear the house

• 
  pinkiepie (@pinkiepie111) reported 32 minutes ago

  @Ayan604 @TELUS @TELUSsupport Damn! Makes me wish I didn’t decline the call I got from them yesterday lol

• 
  TELUS Support (@TELUSsupport) reported 32 minutes ago

  @zulutruckeryyc Apologies, and that's definitely not the experience you should be having with your TELUS PureFibre service. To clarify, your internet services are no longer working?

• 
  JayUpNorth82 (@Jayupnorth1982) reported 34 minutes ago

  @BenRabidoux Telus also sucks nuts

• 
  Alberta Working Forward (@ABLabourToday) reported 42 minutes ago

  TELUS Corporation slashed its quarterly dividend by 55% to 18.75 cents per share (down from 41.84 cents). This aggressive corporate reset by newly appointed Chief Executive Officer Victor Dodig follows a massive $1.8 billion net loss for the second quarter of 2026. In immediate response, TELUS shares plummeted 11% to finish Friday trading at $13.38 on the Toronto Stock Exchange, wiping out years of gains for retail income investors.

• 
  Tony (@intrepidudon) reported 42 minutes ago

  @PsudoMike Seems like a big bath. Telus just bought back Telus digital after spinning it out. New ceo taking a big write down so big bonuses and results later on. Lower expectations, outperform.

• 
  Peter Smith (@PeterSm40707601) reported 45 minutes ago

  @policytensor @Tasnimnews_EN (1 of 2) I don't know but my hunch is that the US Gov't issued a blocking order to my service provider, Telus, (apparently a Canadian-owned firm that does not operate in the US) and it obeyed. During the 1962 Cuban missile crisis, there was a standoff between the US and Canada

• 
  Marty (@FrancisMar86314) reported 47 minutes ago

  @kristelxo @TELUSsupport Good luck with Telus! I had my internet account paid and service terminated back in Apr and they sent a bill to collections that took me several calls to prove that I owed them nothing 🙄🤬

• 
  ZuluTrucker (@zulutruckeryyc) reported 57 minutes ago

  Hey #yyc #Alberta - do you want to be lied to consistently? Have your home internet suddenly cut-off or throttled?? Then #Telus is the service for you!! This once great company as AGT - is no longer, now PATHETIC sub, sub par - 3rd world customer service @TELUS @TELUSsupport

• 
  Random (@RajTweett) reported 60 minutes ago

  @satinwd Gandhi ne ga dir Telus bro But paid promotions worst Postive talk vaste automatic ga audience vastar

• 
  Farhan - Yappatron (@Farhan2IT) reported 1 hour ago

  @dmacpher @TELUS You need to file a complaint for the complaint part not working in the app. Yo @TELUSsupport