Telus Outage Report
Why is my Telus service not working?
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
February 21: Problems at Telus
Telus is having issues since 08:20 AM EST. Are you also affected? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (46%)
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Phone (29%)
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Wi-fi (10%)
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TV (6%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Surrey, Coquitlam, Richmond, Bradford West Gwillimbury, Toronto, Calgary, Victoria, Vancouver, Greely, Edmonton, Castlegar, Lloydminster, Montréal, North Vancouver and Spruce Grove.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey |
Internet | |
| Coquitlam |
Wi-fi | |
| Richmond |
Internet | |
| Bradford West Gwillimbury |
Phone | |
| Toronto |
Internet | |
| Surrey |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Chase LaBerge
(@CJLab27) reported
Now, I am looking for a new provider. I need good service out of town, not just a cheap local provider. Leaning towards staying on Virgin's towers (so Bell or Telus), but I'm open to hearing what you guys have. Thanks! #virginplus #terrible #reallymad
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Helen P🇨🇦
(@SadieP2010) reported
Need some advice, who has better internet service Shaw or Telus? Telus tells me they have dedicated lines while Shaw has to share lines, anyone know if this is true? I have been offered a great deal to switch but need some details?
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Kat
(@TheKatsMeow18) reported
Very happy with the superior show stopping service I received from @telussupport . They made a mistake but Fred from Telus worked with me to resolve it. Everyone makes mistakes , but companies who truly care work to correct it . Fred came through in leaps and bounds. #telus
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Steve Kendall
(@SteveKendall79) reported
@deanstoltzchek Sproat Lake area Telus customers have also noticed a drop in service since last year as well.
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Heather Hamilton
(@Heather_EIA) reported
Is this Crappy Customer Service Month? @Torrid : 8 failed orders. Response? Keep trying, better luck next time. @TELUS 3 calls, Cable still wrong. @DHLexpress double bills me. After 4 VM menus: "this # not in service" <click>. Surely *somewhere* has decent service #YEG ?
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Inugo Obtuse (with a purpose)
(@inugo1) reported
@nationalpost @TELUS Holy ****, National Post is one giant ad for big companies. Gross.
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Taylor Doll
(@iamtaylorjess) reported
I was all set up switch from @ShawInfo to @TELUS internet when Shaw swoops in w a last minute offer that I simply could not refuse. I call Telus to see if they'll beat it. Telus says since I'm a new internet customer they can't, but (2/x)
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Usha
(@MathStudio_Usha) reported
Talking to Telus brings about migraines. I keep thinking about how small Telus has made me feel through this whole process because I threw a box away and it reminds of how teachers withhold pencils from students and make them feel bad for losing things. DON'T do it.
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Quinn Mell-Cobb
(@QuinnMellCobb) reported
from
Vancouver, British Columbia
@Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Make this right immediately or I’m going back to @TELUS.
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Ess Dee
(@essdee22) reported
Any internet outage by @telus in #Surrey location near 132st and 84th ave @TELUSsupport ???
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Alex Onofrio
(@Largentselbow) reported
@justBlakePrice @JavyMaltes @tmartvancouver Not sure if it would matter which provider your with, but mine When i've recorded an event at night, I've purposely left it on a movie channel so as to avoid exactly that. No issues so far. With Telus.
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Daks 🍑
(@DakotaBollen) reported
APRIL FROM TELUS CHAT SUPPORT, IF YOURE OUT THERE AND SEE THIS, YOURE THE BEST. THANK YOU FOR HELPING OUT SO MUCH BEFORE WE GOT DISCONNECTED. i miss you, good buddy.
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Taylor Doll
(@iamtaylorjess) reported
This narrow-minded decision will not just cost @TELUS a potential internet customer, it'll likely also cost them a lifelong mobility customer when my contract is up in Jan. (4/x)
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Treasure Mart Ltd.
(@treasuremart) reported
@TELUS @TELUSBusiness fibre internet outage in #RichmondBC
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Giantconch
(@stackshun) reported
Telus is a god damned joke of a company that cant even fix their own website.
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Chris Jordan
(@chris_jordan213) reported
@CHEK_News Honest question - what’s the point of this article? They explain that the issues are from upgrades to a tower that will improve things for everyone. So the problem and solution are already laid out. The article just serves to make Telus look bad I guess? Why tho?
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JAY ARCO
(@JAYARCO2) reported
@VirginCanada @koodo @TELUS maybe you can help. I will switch my provider. 🙏
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The Unreal Canadian
(@UnrealCanadian) reported
@TELUSsupport how do I go about setting up a separate 2.4ghz ssid on my telus hub? Cant seem to find anything except a second guest network.
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Giantconch
(@stackshun) reported
And no "Telus Customer Support" I am not going to stay on this bullshit back and forth through Twitter messaging with four different people. Fix your ******* website.
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David Meredith
(@davemeredithart) reported
Just a reminder that @TELUSsupport does not guarantee service or coverage within their own coverage map. Offers no support or customer service for a service that doesn't work but wants you to keep paying $91 a month for it. well done @TELUS your awful
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LifestyleDigs
(@TheLifestyleDig) reported
Another dropped signal @TELUS Optik TV. Do NOT sign up for Telus ****** service - and I use the word "service" very loosely.
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Shobi Wan Kenobi
(@Shobi_SN5) reported
@OnePlus_Support Does not support their customers. They released an update on the OnePlus Nord N10 series, which is not compatible with @TELUS and will not take any responsibility. My phone is useless and I'm out of money. I bought this direct from OnePlus and they won't support
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Quinn Mell-Cobb
(@QuinnMellCobb) reported
from
Vancouver, British Columbia
@Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Come fix this immediately or I’m going back to @TELUS.
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carlydyck
(@carlydyck_) reported
@TELUSsupport @TELUS I have never had such poor customer service. Sucks even more that I had to spend my whole entire day dealing with wrong information your employees gave me.
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R J Pate
(@RJPate3) reported
Huge roast to @ADT for misrepresenting the security system they were trying to sell me as part of TELUS smart home security @TELUS , not only are they blaming the customer
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LifestyleDigs
(@TheLifestyleDig) reported
Another dropped signal @TELUS Optik TV during Global News and coverage of wildfires. Why is Telus censoring their paying customers?
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Jakub Wozniak
(@JakubWo63670827) reported
Can someone explain why @Bell @Rogers and @TELUS compete by offering the exact same deal on the exact same phone and the exact same data plan?!? #wtf #mobileservicecanada
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Giantconch
(@stackshun) reported
**** Telus. Seriously, the year is 2021. The amount of streaming services availablde and you asshats are not upgading everyone who uses your internet to unlimited data?
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Giantconch
(@stackshun) reported
Well, ****** Telus site to upgrade to unlimited data is still down after 12 days. Plan restarts today. GG ya *****. Another ******* month on limited bandwidth in 2021 because you shitdicks cant fix your ******* website.
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Ross Parks
(@parksie246) reported
Ok @TELUS twice in less than a month your TV service has let me down. Come on you’re better than this, 3rd strike and you’ll be out and @ShawTVNational will be back in. #GetWithIt