Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (46%)
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Phone (28%)
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Wi-fi (10%)
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TV (7%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: New Hamburg, Victoria, Bonnyville, Vancouver, Birtle, Langley, Sidney, Nelson, Kitchener, Calgary, Kamloops, Toronto, Burlington, Courtenay and Surrey.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Internet | |
| New Hamburg |
Phone | |
| Victoria |
TV | |
| Bonnyville |
Internet | |
| Vancouver |
Internet | |
| Birtle |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Alisha Marshall
(@AlishaM73553753) reported
@AlertReady I did not get this one I got another at 9:10 am my phone went crazy! Telus is looking into it now! Why it scared me so bad! Lol 😝
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NorthernWolferine
(@n_wolferine) reported
@globeandmail Do you think Roger’s new wireless service will use back haul offered by others like Bell and Telus ?
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Avery Shannon ♿️
(@Avery_Shannon_) reported
Bless when there is a call-back option And CURSE when there is not *eyes my >1hr wait on TELUS 😭 Which is, sadly, not even that bad - relatively
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Tu Thanh Ha
(@TuThanhHa) reported
"In order to communicate with each other and coordinate the recovery effort, some employees started swapping out their SIM cards for Bell or Telus SIM cards that they had received back in 2015 as part of an emergency contingency plan established between the wireless carriers."
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John
(@john23447) reported
@TELUS @TELUSsupport why is ur wifi service so terrible today?!?!? This better be fixed or I am switching to Bell. 😤
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OutermostGhost 💀💜
(@OutermostGhost) reported
You know how I was all excited for that 5g? That sweet 5g? I was excited because they were promising we could get 100mb down and 50mb up. And I was pumped! Y'all, if that were true we'd have to change our "Telus is a jerk" song. 2/13
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OutermostGhost 💀💜
(@OutermostGhost) reported
Okay. You know what? Fine. We know someone in town with REALLY good Telus home internet. Not 100 down/50 up good, but 75 down/15 up good. So I call. 4/13
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Alexandra Posadzki
(@alexposadzki) reported
The #INDU hearing into the July 8 Rogers outage has kicked off with Minister Champagne, who says he was in Tokyo, Japan at the time of the outage and immediately reached out to the CEOs of Bell, Rogers and Telus.
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SeriousLi
(@SeriousLiamer) reported
Trying to help my senior parents upgrade their internet speed and remembering why I haven't been an @TELUS user for the last 5yrs. @TELUSsupport do better for seniors. Your customer service is a God damn joke.
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Matthew Enns
(@mattenns) reported
@TELUSsupport As a business customer of Telus, I'd like to know how to provide feedback on my opinion regarding the use of my data by the Canadian government? Whom do I speak to?
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Nikhil Malik
(@nickknikky) reported
@JioCare I am Canada and not able to connect to any network tried both BELL and TELUS. I want to opt for a pay as you go plan but somehow the network doesn't seem to work. Can someone help?
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Ol' ***** Bean
(@mrmakerbot) reported
@TELUS customer service is horrible. My wife's phone was drooping calls all of a sudden. They said it was a device issue. She then bought a new phone and the same thing started happening again. They were unable to provide any support/resolution. She had to switch providers.
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Rasta™🎧 𝐁𝐞 𝐜𝐨𝐧𝐬𝐭𝐚𝐧𝐭𝐥𝐲 𝐜𝐮𝐫𝐢𝐨𝐮𝐬⚓
(@rastasack) reported
@theslimdude @Bell Telus is big in Quebec too, their payphones say TELUS, ours used to say BELL before they took them all out, just 10 years before they get federal help to do their basic job and install an FN tower somewhere that isn't all profit, but progress. Bell is backward without Public help
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Eric Savoie
(@EricDSavoie) reported
As a former employee and long time customer I must say I am rather disappointed in @Bell_Aliant service. Passed around to multiple agents and no one will take ownership of my service issue. Will have to look into @TELUS hopefully I’ll have better luck there.
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glorpz
(@glorparoo) reported
@TELUSsupport while installing fibreoptics in our community, we lost a square foot of property to an ugly service box that’s taken 6+ months install, damage to our property(stonework paved sidewalk cracked by Telus workers) & very VERY poor/unprofessional recon. Where do I call?
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Punk Actual
(@PunkActual) reported
the specialist there refused to help, or even call into your support. As they clearly had no idea or care about me as a customer, I will be going to @TELUS.
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Val C.
(@vcinbc) reported
@TELUSsupport is it your policy to have sales staff phone customers of StarLink & ask for SIN, credit card over phone? My 83-yo mother (living with Parkinson's) was confused enough to call me at work. The more she told me, the more I suspected Telus, not scammers. Shame. #FAIL
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Brady
(@Brady73080069) reported
@TELUS Provides the most useless customer experience to date. Seemingly untrained employees that do no discovery, assume the issues, do nothing to describe their process, fail multiple tests to confirm the issue is resolved, and pretend not to hear when you request confirmation
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EdmontonMatty
(@mattywalkers) reported
@WPGFriedRice Telus never says that to me
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Jean-François Mezei
(@jfmezei) reported
My take on Rogers outage after #INDU today: -meaningless agreements between Rogers, Bell, Telus will be signed to please Minister. -#CRTC will do secret study that leads to a few redacted recommendations that won’t be enforced. -Rogers will invest what it had already planned.
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John
(@john23447) reported
@TELUS @TELUSsupport why is ur wifi service so bad today?!?! This better be fixed ASAP or I will be switching to bell.
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David Hicks
(@ALL_CAPS) reported
If Rogers wants to be ****** that would be fine if we had actual competitive telecom landscape in Canada with viable alternatives, but we don't (even if there was a way to move traffic, Bell and Telus can't handle that sort of influx). Too big to fail? More like to big to exist.
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Bot-15748
(@queensridge64) reported
@CTVNews If they shut their network down, everyone would switch to bell and Telus in roaming mode.
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Tu Thanh Ha
(@TuThanhHa) reported
"Although Bell and Telus offered to help, Rogers quickly determined that it would not be able to transfer its customers to its rivals’ networks because certain elements of the Rogers network, such as its centralized user database, were inaccessible as a result of the outage."
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Prophet 111
(@Prophet0111) reported
@TELUS Not registered on network. Can't receive calls or make calls. Can't receive or make a text message. Toronto, Ontario, Canada. Please help.
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Prophet 111
(@Prophet0111) reported
@CP24 Is anyone else having issues with Telus and Bell.
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Morten Rand-Hendriksen
(@mor10) reported
"In order to communicate with each other and coordinate the recovery effort, some employees started swapping out their SIM cards for Bell or Telus SIM cards that they had received back in 2015 as part of an emergency contingency plan established between the wireless carriers."
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Katelyn Rose 🚀
(@KatelynRST) reported
The telus app ******* sucks. Literally useless. Anytime I need assistance from telus I have to phone or go in. And I don't like anywhere near one and I work all day everyday so I can't phone...
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OutermostGhost 💀💜
(@OutermostGhost) reported
So, like I said today on stream, I had calls with Telus to set it up. ... These mf'ers. These people were like, "25 down, 5 up." ... B, I can't stream on that garbage. 3/13
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Elon Musk Pushes Mongo
(@WPGFriedRice) reported
@mattywalkers Telus also never says that to me unless they want my money (I'm using two sims right now so it tells me which network it came in on)