Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (49%)
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Phone (27%)
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Wi-fi (9%)
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TV (7%)
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Total Blackout (5%)
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E-mail (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Vancouver, Burnaby, Brampton, Summerland, Westerose, Toronto, Calgary, Montréal, Halifax, St. Albert, Montmagny, Richmond, Maple Ridge, Grande Prairie and Surrey.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
TV | |
| Burnaby |
Phone | |
| Vancouver |
TV | |
| Vancouver |
||
| Brampton |
Internet | |
| Summerland |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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TheRealDeal
(@newsandinfo247) reported
@TELUSsupport We still don’t have access to critical emails due to this forced “migration”. Your issue escalation department apparently doesn’t work past 5:00. Your customer service line isn’t helpful on this issue. We would advise @Telus customers to find other service providers. @CRTCeng
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Bryce
(@GayPrairie) reported
@maxfawcett Honestly my customer experience with Telus has been great but all of their rates are way to high compared to what people in other countries pay.
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#Stayhome-#BeKind
(@organicislands) reported
Finally, clear instructions from a VIHA nurse to get a referral to the Assessment clinic so my daughter can actually receive medical care w/out another 8-hour wait in Emergency. Now, I have to get the referral. GP won't do a tele-appt until May 13, Babylon Telus same.. 2/#bcpoli
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Ohnononono
(@pepelaohno) reported
@nashwalina @lesaboteur87 As an emergency, at least better than nothing, you might want to try Babylon Telus Health? Might at least help a bit, I've found you can get virtual appointments within 10 minutes often. It's free so if it's bad it's worth a shot.
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x - Coldplay_Oilers ➐
(@coldplay_oilers) reported
The AHS site at Telus Convention Centre is issuing Moderna today and apparently people are arguing with nurses saying they must have Pfizer. IT’S THE SAME ****! #ableg
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Emery A. ✈️🚀🚁
(@Rainforest2912) reported
@johnkoetsier @CBCNews @cbcErica Right on! A Telus employee threatened my (elderly) friend that it would cost her $150 to enter her apartment to find out why Internet was not working. I interfered but it took almost a month before it was fixed (no discount on the bill).
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Woody Bezan 🇨🇦 🍩
(@WoodyBezan) reported
@maxfawcett In MB it's Bell. Telus is just OK. The biggest problem I have with Telus is billing. Errors are always in their favour, but when challenged they do immediately correct the bill. Just wish I didn't have to go over their bills monthly.
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Colin B.
(@swordgeek) reported
@TELUS Just had a call from "Sam" at Telus. "We are running a promotion..." "I'm not interested in any promotions, thank you." "Then go to Hell!" One of your customer service reps just told me to go to hell because I didn't want to waste his time. I'm shocked.
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Leah 🇨🇦 at home
(@LeahMueller13) reported
@Caligalli We pay $10 dollars a month. My parents use it when they call us. I like how it doesn't cut out when both parties are talking at the same time. Telus has a service called call control that has effectively stopped ALL junk calls. (On cell phone too) We will keep it for now.
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scott pyke
(@SPykeF1fan) reported
@maxfawcett First I got mad at Bell for poor customer service then Rogers pissed me off for lousy customer service. Telus was little better they lasted 3 years Now I'm with Virgin but it's only a matter of time LOL
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B.A.J. Visser
(@BAJVisser) reported
@maxfawcett Surprisingly, I've had a good experience with Rogers since I started with them four years back. It was Telus that drove me up the freaking wall with their poor service and ridiculous charges.
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Laurence
(@LaurenceP81) reported
@mgeist @s_guilbeault Of course he doesn’t understand the bill, he probably never read it. Lobbyists for Bell, Rogers, Corus, Telus wrote it.
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Brigid Okhueleigbe
(@BreeOkhueleigbe) reported
@TELUSsupport Can you please keep to your word @telus Stop reneging on your offers and then spiking my bills like crazy!! And with a crappy service too!! I want out of this dead beat contract!!
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Urbanus Schmidt 🌈
(@gymMonkey) reported
@maxfawcett Just spent 90 minutes on hold with Telus technical. Bell has never been that long in my 14 years with them.
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KimPG ✌🏼🖤
(@kimpagegluckie) reported
@MattGrierMusic @maxfawcett Rogers. I've traveled a fair bit on Telus and Bell and had better service with both than with Rogers.
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Geoff 🇨🇦
(@Consigliere_gh) reported
@TELUS #friendlyfuture I help keep my neighborhood clean. I reuse & recycle whenever possible
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Rob Martin
(@marty_mcfly1919) reported
@Bell_Aliant Can you please get someone to check the cellular tower in spryfield area as the community has been getting calls dropped wether they are bell, virgin, or Telus. It’s been happening since Thursday. I sent a ticket off to bell mobility yesterday but any help would be appreciated.
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David
(@bugden_david) reported
@CBCNews @cbcErica Between Bell, Rogers and Telus, I’m not sure which ****** telecom company is worse. Doesn’t help theirs a former Rogers exec running the CRTC...
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TheRealDeal
(@newsandinfo247) reported
@TELUSsupport - my email isn’t working. This is unacceptable. When you force migration you should make sure it goes smoothly. By the way, why would customers continue to pay for Telus email service when you are putting them on Gmail which is free? Hope Telus loses customers.
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Dave Pasin
(@dave_pasin) reported
from
Vancouver, British Columbia
@maxfawcett You haven’t lived until you’ve had to deal with Telus customer service. A vacation in hell would be more pleasant than dealing with the abomination that is @Telus
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jenni
(@sunshinejennni) reported
@jwporteous @maxfawcett This!! Haha I’ve had huge issues with all three this year. I picked telus because their service sucks the most on top of the terrible customer service 😑
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Elena Porter
(@ElenaPorter42) reported
@TELUSsupport After being in hold for 25 minutes, the person I spoke to couldn’t help bc I was provided the wrong phone number to call back. I am now at my other job and have no more time to donate to @TELUS until tomorrow, thank you. Will PM when I’m able.
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theschoolofhardnocks
(@nockturnalguy) reported
@LauraSavino747 @Verizon I speak to people from my phone company (@Telus) all the time. It's usually some employee from India calling during supper to try and get me to upgrade my plan despite my having asked them numerous times to NOT call me ever. Great service! (cough)
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Henry the CERB Horse
(@Bornforbarn) reported
@kim_siever Telus gave up on our entire country. Support AlbertaCOM. They answer the phone. Give them some sweet, sweet government cash to put up some more towers. Or hell, to run cable.
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LifestyleDigs
(@TheLifestyleDig) reported
Another dropped signal @TELUS Optik TV. Do NOT sign up for this service - it's the SHITS!
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Duncan Noble
(@ClimateDuncan) reported
@maxfawcett Rogers and Bell are tied, which aligns with my experience. I have no experience with Telus, which had less presence in the East until recently. So that may bias your results. When I switched from Rogers to Fido (owned by Rogers) I saved $$ and got better customer service.
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Rhett J. Folk
(@RhettFolk) reported
Wish I didn’t call TELUS and cancel my data plan (considering I got the Pfizer vaccine and don’t need it). Anyone care to tell me how to active the 5G
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Elena Porter
(@ElenaPorter42) reported
20 + minutes on hold with @TELUS . Returning their call. No idea why they called my company's customer line, rather than my direct line. Which they have. Because I'm unfortunatly with @TELUS. Complaining online b/c it usually means *someone* replies...
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Atchur Service® - Wear Mask/Wash Hands
(@wmpdll) reported
Yeah the network has only been paid for like 25 times over from all the customers you have Telus
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Arik Krause
(@CarbeenNHL) reported
@TELUSsupport I have a payment arrangement due tomorrow but I cannot access my Telus account to make the payment because you locked me out for not paying, makes a lot of sense. I was also never emailed the payment arrangement details. Please help.