Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (50%)
• Phone (25%)
• Total Blackout (9%)
• Wi-fi (8%)
• E-mail (4%)
• TV (3%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Edmonton, Vancouver, Guelph, Brampton, Grande Prairie, Calgary, Mississauga, Duncan, Montréal, Whitecourt, Hamilton, Lethbridge, Port Moody, Burnaby, and Richmond.

City	Problem Type	Report Time
Edmonton	Total Blackout	4 hours ago
Vancouver	Internet	13 hours ago
Vancouver	Internet	13 hours ago
Vancouver	Total Blackout	16 hours ago
Vancouver	Total Blackout	17 hours ago
Vancouver	Internet	17 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Bruce McGonigal (@bruce_mcgonigal) reported 4 minutes ago

  Smart TVs also can be turned on remotely, including the Alexa microphone in your remote control. It can also hack your wifi network and all devices on it. China did it for years in the USA. My FireTV when connected to the computer was changing settings on my PC, when connected via an HDMI cable, BUT NOT TURNED ON. I could tell because my PC screen would change as if a new monitor was turned on and found out it was the TV doing it. So a TV not turned on was still interfacing with my computer without my permission. I also noticed my TV was doing updates despite the fact my TV was not connected to my wifi network. Instead it was doing the updates without my permission, using the 4K Telus digital box it was connected to.

• 
  Marv Brown (@grizbro) reported 4 minutes ago

  @TELUSsupport thank you Telus for zero help on my technical issues. Almost 3 hours in hold. Talked to rep. He took my number in case of disconnection. Lost call no call back. I hate Telus. Looking for alternative. Internet, phone, tv. Telus hates customers.

• 
  FK (@dagdakiayaz) reported 4 minutes ago

  Hey @Rogers, I requested to move my internet service last month. A technician came out and told me that the Telus cable currently in use is provided by my landlord, while the Rogers cable is buried behind the drywall. Apparently, I now need to hire a third party to demolish the drywall and access the Rogers cable just to get my internet installed. Is Rogers going to help resolve this, or should I just switch to @TELUS?

• 
  FraserValleyToday.ca (@chwknews) reported 6 minutes ago

  @_northwords I'm in the Sardis Library right now on 5G, with Telus no less, and I can't watch a 30-second basketball clip. I know, first world problems, but I can't access work mail in the Community Forest area. Whereas my wife had cell coverage atop Kilimanjaro and in rural China.

• 
  Kristel 💙🧡 🇨🇦 (@kristelxo) reported 6 minutes ago

  @ReaganPodelec @TELUSsupport I think I’m gonna be ill… I saw that it was delivered, never heard anything from Telus and tossed that receipt

• 
  BB28 (@venusxedus) reported 8 minutes ago

  @Ayan604 @TELUS @TELUSsupport Telus keeps spamming me with calls too but I never pick up because I just assume it’s a scam… almost one every day

• 
  Steven (He/Him) 🇨🇦 (@spawnsteryvr) reported 10 minutes ago

  @TELUS That’s what I thought. Reddit post said it was a recognized Telus number but spam at the same time. Obviously if it comes from you, no issues getting past call screening. It appears this number did not get past it. Thanks for getting back and confirming.

• 
  Just Bored (@Breakin_Normal) reported 14 minutes ago

  @JustMeJamie64 @Rogers I keep getting calls from Roger’s, Telus and bell and most times you can barely hear them from all the background noise. You can tell they are not in Canada so usually I just act like I can’t hear them and hang up. Not like I want to sign up to new service like that.

• 
  Alberta's Jack Burton (@jmdrebit) reported 19 minutes ago

  @lynnmercereau Try to cancel @TELUS You have to lie & say you want to change your plan, then you tell the flunky you are cancelling. It is the only way. Try to find a link for cancellations.

• 
  David (Los Petroleros) (@dr_w83) reported 20 minutes ago

  @stevezieskidoo @OhNoNotPatrick Me either! And yet, telus reps are routinely knocking on my ****

• 
  Bonnie & Stephen (@bonnewillbonne) reported 21 minutes ago

  @MeaghieC Pharmacists can do emergency refills in BC. Hopefully you will have some luck with Telus or another telehealth provider. Or show up at an urgent care clinic. Not sure where you live, but the one in Chemainus BC is really good.

• 
  TELUS Support (@TELUSsupport) reported 22 minutes ago

  @zulutruckeryyc Apologies, and that's definitely not the experience you should be having with your TELUS PureFibre service. To clarify, your internet services are no longer working?

• 
  DividendBoomer (@BoomerDivvies) reported 22 minutes ago

  @optguru @TELUS I don't even care about the stock, which is ****, I care about the terrible user experience from this oligopoly member.

• 
  Abhishek (@Abbieshake) reported 22 minutes ago

  @TELUS @TELUSsupport I’ve been a customer for over three years, and my home internet has been unavailable for two weeks despite repeatedly contacting support. This has been an extremely frustrating experience, and I cannot recommend TELUS based on the service I’ve received.

• 
  DB Steiger (@DBSteiger) reported 23 minutes ago

  @Bell You have proved time and again that you don't actually care. The DM's go nowhere, solve nothing, and never escalate things to where they need to be. Pretending to ride in on white horse going "WELL ACTUALLY!" doesn't help. I gave up using Bell in favor of the slightly less horrid Telus, and at least I can get service when I call them. Hell, even that reply sounds like it was AI written. I have zero faith in your company left, and at 41 I hold a long grudge. It would take something significant to change my mind, after the hell you caused me.

• 
  Jay Rogers (@nuckheadd) reported 24 minutes ago

  @Ayan604 @TELUS @TELUSsupport Yah telus is pretty bad. Guy hung up on me after I told him I had fido!

• 
  Tierneymisu (@the_ref14) reported 25 minutes ago

  @huddy306 @PirasanRotiHead And it's the flanker brands of the big 3...like I'm on public mobile. $35/100gb Canada/us/Mexico...it's the Telus network. Like shopping at no frills Instead of loblaws

• 
  P.V. (@dynamicdojo1) reported 28 minutes ago

  @JustMeJamie64 @Rogers I just did the same with Telus they operate out of El Salvador and the Philippines. The service is fast and they are well trained. One guy had chickens in the background, but i wish they were operating in Canada.

• 
  C Lo aka Vandal Savage (@intrikitt) reported 30 minutes ago

  @TELUS @TELUSsupport Janal from "loyalty" tells me I cannot get a credit, even though Mariam from the previous department was able to... You tell me I can't speak to a manager.. So in essence wasted my ENTIRE GOTDAMN TIME. I will be escalating this to the BBB cause this is the WORST cx experience.

• 
  Ransom (@RansomBailey) reported 31 minutes ago

  @Jonesing4truth @koodo Koodo is a trash company that would have gone out of business if Telus hadn’t bought them. Do not use them. Absolutely no customer service.

• 
  Del (@FullScopeWelds) reported 32 minutes ago

  @BoomerDivvies @TELUS They're a nightmare. Say this as a previously frustrated client and shareholder. Hours to get through only for them to spew lies claiming it's smart devices slowing down my Internet and making the TV freeze. 4th repairman told to go to Rogers.

• 
  Rina Alexis ♏♋♏ (@Rinah75) reported 37 minutes ago

  @Rogers Your customer service is appalling. I will be switching at the first opportunity presented. @TELUS

• 
  The Bull Whisperer (@Thebullwhisper) reported 39 minutes ago

  @L9FRIENDLYSTYLE Maybe not, we'll see eventually. Court concluded BMI didn't have an unrestricted right to the Zillnk IP when it transferred it onward. There's a reason why the Telus relationship slipped by a couple of months, so far nothing mentioned as to why it slipped except "Titan shipments were delayed." Isn't it odd that the BMI - Titan - AMPG transfer happened the same day, AMPG claiming good faith, not knowing the IP was in arbitration? Good faith might be true. But imo that's a display of extraordinary bad due diligence from ampg "we didn't know about the arbitration." It might be a winner down the road, they got orders and multiple legs of their business to carry them. This Telus leg, related to the Titan IP transfer is looking weak at the moment though. No matter how many orders been placed, being able to deliver is what matters.

• 
  Borgan (@Borgan101) reported 40 minutes ago

  @Rogers I’m tired of your Indian call centre harassing me every other week and they hang up the second you ask them not to call! Next up I’m canceling all my services. Get control of your idiot marketing team using foreign dirtbags to mistreat paying customers #bell #telus

• 
  GSVance CFA (@GregVance99) reported 45 minutes ago

  @VanIsleInvestor @NuggetCapital Great call on Telus….. slow moving trainwreck.

• 
  Gregoryfan (@Gregory_SB35) reported 48 minutes ago

  God my internet is so slow :/ I have Telus purefibre 250 Mbps and man it is sooo slow to download games or stuff on my laptop like it takes an hour plus. tbh i kinda did forgot what internet plan i actually had (lol) but i thankfully will probably upgrade to either purefibre 1 gigabit or 1.5 gigabit and hopefully i will have much faster speeds :) and once i do that, i will only have to get an Ethernet port installed in my bedroom and then i will finally not have to worry about internet speeds again :3

• 
  Kat Maven (@WhtHatRebellion) reported 50 minutes ago

  @miket136 Cool 😎 what a great idea. Our remote crews all use Stalink now. No more stupid expensive telus air cards.

• 
  R@X (@RiseN_Guard) reported 57 minutes ago

  @TELUSsupport TELUS is a MESS! Impossible to login and pay my stinkin bill!!!!!! FIX THIS ONCE AND FOR ALL

• 
  iPilot🅰️ (@OmniAeronautica) reported 57 minutes ago

  @bscholl $ASTS Blake Scholl Discovers AST’s Thesis, Then Forgets AST Exists Blake correctly identifies the hybrid terrestrial/satellite future, then skips enough due diligence to declare Starlink the “only good” satellite network while ignoring the company purpose-built for exactly that architecture. AST SpaceMobile has nearly 60 MNO relationships representing roughly 3 billion subscribers. AT&T and Verizon are strategic partners. Vodafone, Rakuten, Bell, TELUS and stc are partners. Vodafone, Orange, Telefónica and Deutsche Telekom, T-Mobile’s parent, are now conducting integration testing across Europe using ordinary smartphones and carrier spectrum. The fatal blow to Blake’s premise arrived three months before his post: AT&T, T-Mobile and Verizon announced a technology-neutral D2D venture explicitly intended to support multiple satellite providers, preserve existing agreements and increase competition. The carriers’ published strategy is the opposite of surrendering themselves to an exclusive Starlink bottleneck. The products are not equivalent either. T-Mobile still advises using Starlink outdoors with a clear view of the sky and warns that coverage may be unavailable inside buildings, aircraft and other obstructed locations. AST’s giant phased arrays are designed to provide carrier-integrated broadband, including voice, video, apps and “one wall in” connectivity. AST is carrier-neutral infrastructure that aligns with MNOs instead of trying to subordinate them. Blake identified the future, ignored one of its central companies, contradicted the carriers’ actual strategy, and typed “QED?” as if kissing Elon’s *** were a substitute for due diligence.

• 
  North American (@LongshoreCowboy) reported 1 hour ago

  @JayGenXer I have another year of a "contract" with @TELUS. I will be cancelling it, paying their bullshit penalty and moving to @Starlink by mid-September. I suggest every Canadian who hates this bill does the same. Once a Musk company offers cellular service, it switches too. I am so done with fascist Canada.