Telus Outage

Is Telus having an outage right now?

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

 No problems detected at Telus

Telus problems in the last 24 hours

Telus Outage Chart

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

Internet
(44.76%)
Phone
(19.68%)
E-mail
(16.19%)
TV
(11.43%)
Wi-fi
(4.76%)
Total Blackout
(3.17%)

Telus Outage Map

The most recent outage reports and issues originated from Lethbridge, Ottawa, Edmonton, Calgary, Fort Saskatchewan, Surrey, Powell River, Chilliwack, Langley, Burnaby, Stittsville, Vancouver, Aurora, Montréal and Grande Prairie.

Lethbridge TV
Ottawa Phone
Edmonton Wi-fi
Calgary Internet
Fort Saskatchewan Internet
Surrey Internet

Telus Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Telus Issues Reports

Latest outage, problems and issue reports in social media:
  • philsnantzyboy Jimmy Changa (@philsnantzyboy) reported

    Absolutely terrible service by @DAZN_CA today. Stream locks up all the time. Hey @TELUS start offering redzone or I'm going to switch providers.

  • dpundick dave pundick (@dpundick) reported

    @TELUS tech support non-existent again. Must all have gone on holiday after email mess. 90 minute call call-back time, then on hold of another 30 because callback rep couldn’t handle fiber. Need new provider who has reliable internet. Brutal.

  • Rootbrian_ The Rooty's Tweeties (@Rootbrian_) reported

    @CGL_00 @koodo @virginmobilecan @FreedomMobile As a former telus customer, telus owns koodo (and public). Virgin is also owned by bell, who also owns lucky mobile, I would recommend STRONGLY to try out freedom mobile via prepaid. You'll have 30 days to figure out of it works inside your home, workplace or anywhere else.

  • Rootbrian_ The Rooty's Tweeties (@Rootbrian_) reported

    @b1zznotch @Nascarehh @jsquires678 @freedomsupport If they were "shit" or "trash" I would never have ported OUT from telus to freedom. I choose to support *REAL* competition, not the FAKERY rogers/fido/chat-r, telus/koodo/public, bell/lucky/virgin assume everyone will believe to be, which is a DAMN LIE.

  • BeachviewHomes Beachview Homes (@BeachviewHomes) reported

    Was Disconnected after 1hour:49 minutes with no communication you calling back @TELUS please cancel our accounts I can’t afford to sit around waiting for a service I pay for that clearly is not being provided #fibreoptic

  • BeachviewHomes Beachview Homes (@BeachviewHomes) reported

    2nd account is bunk can’t get service unles standing infront of box usage is 37.44 MPs this month & less every other month not the first time I called & u call this fibre optic I call this 💩 @Telus #Telus hey @ShawInfo what can u offer tv internet phone & business 7cell lines

  • xNikkiiB Nicole L. (@xNikkiiB) reported

    @mrdomrocks @TELUSsupport The problem is finding a new Canada and US plan, because I need that US feature 😭 I'm just so unbelievably frustrated. Ive been with Telus for probably about 8 years, and now that I'm on my own plan it's been so much trouble.

  • knockhardlife Knock (@knockhardlife) reported

    @TELUS fix your shit you god damn joke of a company

  • Rustang80 Clint (@Rustang80) reported

    @1MartinNewton You Need to tag Telus support if you want any help

  • carlz8 Carly (@carlz8) reported

    Guess @Telus doesn't want my cell phone business .. 16 year customer and they couldn't be bothered to call me back today to try and save my business 😂

  • Rootbrian_ The Rooty's Tweeties (@Rootbrian_) reported

    @jsquires678 @FreedomMobile When rogers, bell and telus had outages (June and july), everybody else was complaining about it, which proves cellular technology will never be "perfect". Outages can easily be caused by sabotages to equipment or the cables. Sucks you lost that spot, you'll find another.

  • dare_ask_why Why the 🦆 did you? (@dare_ask_why) reported

    @TELUS come on, I waited an hour for a call back, the person couldn't fix my issue, said they would transfer my call and put me on hold for 30 min now

  • MattWatterworth Matt Watterworth (@MattWatterworth) reported

    @CBS @TELUS @NCIS_CBS @GlobalTV And I realize that this is a very first world problem, but I think it's indicative of the laziness of the major broadcaster. It's no wonder that people are cutting cable and the streaming platforms are taking over. As many problems as they may have, at least they know that...

  • MattWatterworth Matt Watterworth (@MattWatterworth) reported

    @CBS @TELUS @NCIS_CBS @GlobalTV So now, I'm never watching your show, @CBS. It's over. The best part is that @CBS, @GlobalTV, and @TELUS don't particularly care about that.

  • MattWatterworth Matt Watterworth (@MattWatterworth) reported

    @CBS @TELUS @NCIS_CBS @GlobalTV But, of course, this too is folly. Because, of course, when you demand a network show like #Evil from @CBS through @GlobalTV "on demand" on the @TELUS PVR, you're not actually able to fast forward to the point of the show where you'd like to resume watching...

  • MattWatterworth Matt Watterworth (@MattWatterworth) reported

    @CBS @TELUS @NCIS_CBS But! No problem! @GlobalTV provides the program in Canada and the pilot is available "on demand". But, I've been down this road before as well. And "on demand" is anything but.

  • MattWatterworth Matt Watterworth (@MattWatterworth) reported

    @CBS @TELUS @NCIS_CBS Then, it gets dark. It twists and turns more than the average network show. I think I'm into this! And then, it's all cut prematurely short but a bad PVR recording.

  • MattWatterworth Matt Watterworth (@MattWatterworth) reported

    @CBS @TELUS @NCIS_CBS The show is pretty good. Very solid for network TV with a strong cast and, while the motivations for our main character to proceed with the dynamic of the premise are tired and lame, the rest is intriguing.

  • WebDevMorgan Scott Morgan (@WebDevMorgan) reported

    So @Telus we have been customers with you for 15+ years. Almost $400/month. Today I called to upgrade my daughters phone and you told me if I upgrade her phone her plan has to double every month from $50 to $110 or $95 if we buy out right. Great customer loyalty you have there.

  • saraurowitz sara urowitz (@saraurowitz) reported from Aurora, Ontario

    @koodo @RogersHelps Jessica, a kind and polite customer service rep from @RogersHelps has set up an appointment for me with @Rogers to talk about moving my 3 numbers from @koodo @TELUS. @koodo you have some customer service catch up to do!

  • saraurowitz sara urowitz (@saraurowitz) reported from Aurora, Ontario

    @TELUS @koodo on the line with customer retention fighting over a bill. I can't imagine worse customer service. Over 1 hr of my life wasted fighting with this company who couldn't care less about their customers.

  • TruPlaya1870 Mathieu Gagnon (@TruPlaya1870) reported

    @sergeyszest @TELUS @TELUSsupport @Rogers Yeah Bell are the worst!! Never again!!! Rogers confirmed RCS for Pixel 4 so I'm definitely switching in a couple of weeks.

  • Digging_Skies Brian from Calgary (@Digging_Skies) reported

    @buzzbishop @TELUS Full ‘fan’ signal on our @TELUS Wi-Fi here too, have to disconnect and use cellular to use Twitter. Two new modems and new lines from the alley since May. Never works. Don’t even bother trying to watch tv.

  • buzzbishop Buzz Bishop (@buzzbishop) reported

    @telus I’m connected to home wifi except there is no connection - as usual. I blew through 1 month of data in 3 weeks because my home internet service is completely unreliable and I have to use mobile instead of wifi. #nocyberforbuzz

  • Admix123 Admix (@Admix123) reported

    @koodo But the rollout is like super slow with Telus/Koodo.

  • studiojude Jude Hannah (@studiojude) reported

    . @TELUS @TELUSsupport 4 last minute cancellations for installing fibre optic. No call back yesterday when customer service call made. If no one shows up before 11am that will be 5. Loyal longterm #Telus customer. (More to come) #surreybc @ShawInfo #CustomerService #vancouver

  • PluginAlberta EVAA (@PluginAlberta) reported

    @FriendsOScience @XDeimos @twter_JohnM @GretaThunberg @theAESO And our point is that big capital investment isn’t as scary as your organization is making it out to be. TELUS is installing the fibre network and it will be paid for through our cable and internet bills. Investment in power capacity increases will create jobs as well.

  • TruPlaya1870 Mathieu Gagnon (@TruPlaya1870) reported

    @TELUS @TELUSsupport won't support RCS for the Pixel 4 XL at launch. @Rogers thanks for supporting RCS and when my contract ends in a couple of weeks, might switch carrier.

  • pabinkley Peter Binkley (@pabinkley) reported

    Got agitated with the @telus rep who called with an offer just now, and I feel bad, she was a nice person. But being told that this kind of transaction has to be done on the phone, not the website, because it's a reward for loyal customers and they want me to feel special...

  • chitty45 Chitha (RJ) Bharathi (@chitty45) reported

    Telus I have billing issues since I got the Fibre Network. Whenever I text Telus I have to beg Billing Dep to change the amount. They keep telling me that they only handle Copper and I have to call the fibre department. I did and my home bill is still wrong.

  • nbguptill Nancy Beth Guptill (@nbguptill) reported

    Shout out to @TELUS They were true to their word when they said they would remove any charges incurred as a result of Dorian. Great service and I am a strong loyal customer #Dorian #Telus #GreatCustomerService

  • tysmo Tyson Moore (@tysmo) reported

    @MonorailDriver @rail613 It's like the Telus/Bell shared network. Very few people know it exists, those who know mostly don't care, and those who don't know can't (easily) tell. Roaming (*actual* roaming) doesn't have those qualities.

  • TheHurleysHouse Diane Hurley (@TheHurleysHouse) reported

    @RogersHelps I am a TELUS customer and not happy. I have two lines I am thinking of putting out. I would also like to upgrade the two phones I have currently they are iPhone 8’s

  • drcd10 Dana Lutes (@drcd10) reported

    @TELUS this email problem is becoming much too frequent! To say it is frustrating is an understatement 😤

  • DoNotBotherMe7 Stevie (@DoNotBotherMe7) reported

    Everyone , its a time for you to change the cell providers , that they have been your service for long time , so it is the time to change the Cell service providers , bell , rogers, telus have been around these the dirties business ever ! they raised the price so badly.

  • DoNotBotherMe7 Stevie (@DoNotBotherMe7) reported

    You won't believe it , How Telus mobility raise higher price to 75$ than 55 $ per monthly . because they knew in election who wins , that will make 25% cut on phone bill . wow , Very bad Telus . ! that business should be out of order ! .

  • DeeRyanLittle1 Dee Ryan Little (@DeeRyanLittle1) reported

    Telus is so frustrating, need an alternative, got our bill down to $150/mo. That's alot for us but hubby works hard so he should be able to watch sports n his shows. Paid usual Sunday cut is off yesterday and still haven't reconnected! New to tweeting, don't know how to tag :-/

  • thrillerkb Karim Bhaloo (@thrillerkb) reported

    @maryjohaddad @TELUS @UWindsor Now let’s see if @TELUS will jump on board to provide cell service in the subway system @TTChelps

  • DanDuckering Dan Duckering (@DanDuckering) reported

    I dont mind calling, I do mind being on hold for hours. If this is the only option you give, you better give better service! #telus #bell #rogers #CustomerExperience #CustomerService

  • Mike16920553 Mike (@Mike16920553) reported

    @TELUS one of the worst companies in Canada. Overbills then forces you to spend hours on the phone correcting bill. Repeatedly. Will never patronize them again.

  • ShoukakuKie 横須賀のEssex (@ShoukakuKie) reported

    @TELUS Yes, and it sucks

  • carlz8 Carly (@carlz8) reported

    @adamheatlie The amount of issues I've had with Telus this could be the last straw

  • JessicaaJewell Jessica Jewell (@JessicaaJewell) reported

    I honestly feel so shocked that @TELUS has been giving me the worst experience for the last month on both mobility and home services. I'm saddened that I represented this company for years and years and this is how they treat people...

  • carlz8 Carly (@carlz8) reported

    Really sad loyalty isn't given any consideration when it comes to phone services .. 16 years with Telus and it's looking like a Rogers switch is coming .. no incentives available unless your a new customer lol 👎

  • caitlynesamonte caitlyne♡ (@caitlynesamonte) reported

    Hey @TELUS @koodo @bell @virginmobilecan wondering if you can provide me better customer service than @Fidomobile.

  • ceebs02 @ceebs02 (@ceebs02) reported

    Worse customer service I ever had today was from @TELUS @TELUSsupport I can’t believe how bad y’all have treated me this week.

  • PeterVogel Peter Vogel (@PeterVogel) reported

    @martinosolly Actually, I wasn't ranting about telcos, it was others I was quoting. I'm not a Telus email customer but if I were I'd be pretty annoyed after two months of no service.

  • testubeicles Testubeicles (@testubeicles) reported

    @TELUSsupport @Dunnett_Classic LOL I worked for telus for 12 years. You can't help because the corruption is embedded far above your paygrade.

  • DrSteveIbbotson Steven Ibbotson (@DrSteveIbbotson) reported

    @EdwinPlatt @TELUS Actually they have been responding helpfully thru Twitter. (TV issue)

  • sfeds sfeds (@sfeds) reported

    sure not to impressed with Shaw Cable @shaw !! It took 2 hours to get through on the phone and 24 hours to get a reply from online support! Service was the reason I have always stuck with Shaw, but they no longer value its importance. Going to contact Telus @telus today !

  • nheagy Nate Heagy (@nheagy) reported

    I find this plan very appealing, but I’m disappointed that @TELUS still doesn’t support eSIM or Apple Watch

  • RebecaMacKinnon Spooky Beca (@RebecaMacKinnon) reported from Toronto, Ontario

    @TTChelps @DemandAccess hey @TELUSsupport @TELUS please consider finally letting your customers access phone network coverage in the TTC tunnels, if an emergency were to happen i would want to be able to contact family and us not having that option is sad and disappointing 😬

  • MarioLuigi0404 MarioLuigi0404 @ Spooki Month (@MarioLuigi0404) reported

    Both Shaw and Telus, the major television providers in my city, have removed the ability to fast forward when watching On-Demand movies and TV. Yeah I’m not gonna pay for cable when I move out. When pirates have a SIGNIFICANTLY better viewing experience, there’s a problem.

  • 45thegame Chris Camaro (@45thegame) reported

    @Neota4 @Rogers Yes I didn't like Telus after years of overpriced service .. but the deals now look good .. was nice Shaw matched to keep me.. Shaw's advertising prices are higher

  • ArleneMcAllist6 Arlene McAllister (@ArleneMcAllist6) reported

    @Shawhelp 2 hours on hold via phone 1.5 hours via on line chat . Telus was never like this

  • cory830 corey (@cory830) reported

    @Kamjamcdn @TELUS @Shawhelp @ShawInfo Yeah that terrible about unemployment there😱😳

  • Kamjamcdn Kam (@Kamjamcdn) reported

    @cory830 @TELUS @Shawhelp @ShawInfo I tried to CALL Shaw because their twitter help people aren’t responding, and it’s a 35 to 45 min wait. We have so much unemployment in Alberta...they could hire people to talk to their customers. Lots of labor available.

  • dalkie33 Christopher Dumas (@dalkie33) reported

    The @Rogers tech cut my line while working at my neighbours house. Lots of nice apologies but still no service. Thank goodness for my @TELUS cell phone or I would have no way to talk with the Rogers repair team.

  • shaunhowell Shaun Howell (@shaunhowell) reported

    @TELUS Blatant consumerism on full display. How about you sell something that will last more than a couple months and oh ya lower your rates...highest in the world...on a public network to yet.

  • PrivacyExtorted ••••PЯIV•••• (@PrivacyExtorted) reported

    @JackLarocque3 @anENFP @ImagineBryanK @TELUS I’m no conspiracy theory person but I must say, the potential for bad actors to weaponized frequencies using tech outlined in 100s+ patents that state such a purpose terrifies me.