Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (59%)
• Phone (19%)
• Total Blackout (7%)
• Wi-fi (7%)
• TV (4%)
• E-mail (3%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Mississauga, Sherwood Park, Kelowna, Brampton, Edmonton, Calgary, Grande Prairie, Okotoks, Drayton Valley, Taber, Montmagny, Vancouver, Winnipeg, Surrey, and Duncan.

City	Problem Type	Report Time
Mississauga	Internet	7 hours ago
Sherwood Park	Phone	14 hours ago
Kelowna	Internet	14 hours ago
Brampton	Phone	19 hours ago
Edmonton	Phone	2 days ago
Calgary	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Carey Bolam (@CareyBolam) reported 7 minutes ago

  @TELUS Are you sure? I got an "Improve your Telus Service ..." about the call I received asking me to rate the CSR's performance

• 
  Prabu 🇮🇳🇨🇦 (@mprabu85) reported 7 minutes ago

  @TELUS Still nobody reached out yet. Pathetic service. @TELUSsupport #telus

• 
  x (@xyz_investor_) reported 10 minutes ago

  @Louis_CA_1 @conorsvan1 Makes sense my $98 was including taxes - idk why Telus data sucks or maybe cuz I’m on an old *** iPhone the data sucks but Bell has awesome data

• 
  The Bull Whisperer (@Thebullwhisper) reported 11 minutes ago

  @L9FRIENDLYSTYLE Maybe not, we'll see eventually. Court concluded BMI didn't have an unrestricted right to the Zillnk IP when it transferred it onward. There's a reason why the Telus relationship slipped by a couple of months, so far nothing mentioned as to why it slipped except "Titan shipments were delayed." Isn't it odd that the BMI - Titan - AMPG transfer happened the same day, AMPG claiming good faith, not knowing the IP was in arbitration? Good faith might be true. But imo that's a display of extraordinary bad due diligence from ampg "we didn't know about the arbitration." It might be a winner down the road, they got orders and multiple legs of their business to carry them. This Telus leg, related to the Titan IP transfer is looking weak at the moment though. No matter how many orders been placed, being able to deliver is what matters.

• 
  Harlow Journey (@HarlowJourney) reported 12 minutes ago

  @PavdWHrtNotGold My father has had several experiences in recent years with people who vomit their hateful beliefs at him and then hang up the phone like cowards. This includes that Moroccan woman who works at Telus. (I'm not pursuing that because he asked me not to, but I'm not happy with them.)

• 
  Trader Joel 🇨🇦 (@Trader__Joel) reported 14 minutes ago

  @TELUS Yes, finally. It was very frustrating & felt like an invasion of privacy to answer all the questions + agent transfers simply to cancel an account that was at the end of its term. Every other utility allows you to do this online & it saves a lot of time, why not Telus?

• 
  Raven (@Sharisraven) reported 15 minutes ago

  @TELUS Yes, but the roosters didn't have a solution. Are there any humans that can help?

• 
  Canoof (@Canooflehead) reported 16 minutes ago

  @HotStoveD I just went through the same problem a few weeks ago. Phone agents were even less helpful and unwilling to retain my business. Decided to finally switch to Telus. Unfortunately, they have been just slightly better so far. The telecommunications monopoly in 🇨🇦 is a huge problem.

• 
  Brine (@foolonthehill) reported 17 minutes ago

  @MPelletierCIO @TELUS is so badly run. I went months dealing with them installing fiber to my door and when it was finally time to light it up, a rep came to the door asking for my ID to run a hard credit check. Hard pass on that for a monthly subscription. So I am not a Telus customer.

• 
  Jeff Galbraith 🇨🇦🤝🇺🇸 (@JeffG4Sovr8nty) reported 17 minutes ago

  What is it with Telus service agents??? English is not their first language!!! Condescending happiness!!

• 
  Reiko Koyama (@reikokoyama79) reported 18 minutes ago

  @TELUS LMFAO. cute response. Yes. You've responded. I've now gone 9 days, unable to get someone to actually process the claim. My last phone, I was told I had to go INTO a telus location, to verify my identity, and they wouldn't transfer or do anything for me. Fix your broken system.

• 
  Topyyan (@topyyan) reported 20 minutes ago

  @TELUSsupport @TELUS It’s really frustrating not getting support I asked for. I contacted through your toll free phone number on 3 different days, requested that my internet and home security to be moved to new home. A technician came and worked only on internet and left. Sad!!!

• 
  harry potter and the domestic assault allegations (@nikoncooldix) reported 22 minutes ago

  @DAKKADAKKA1 apple starts making their iphones in india and then everything gets leaked, crunchyroll uses telus security - which may be canadian but telus outsources all their customer service to india - and there's a huge crunchyroll data breach it's always ******* indians

• 
  Dave G (@deive) reported 27 minutes ago

  @icenineleafs @araghougassian how is the reception and is there ability for wifi calling? My daughter was on Freedom last year, but had poor reception at her school, and in other places she frequents (she's a rep hockey player, lots of arenas), where Telus has been great. It's a bit more money ($37/mth) tho

• 
  Harry(Grain Buggy Operator Extraordinaire)Bennett (@islandviewag) reported 28 minutes ago

  @lammy9661 I’ve been with Telus for 25+ years and their service is no better Kevin. Lots of dead spots within 20 km of Brockville

• 
  Ricardo World Engineer (@ricardointech) reported 29 minutes ago

  The 'priced in' narrative was always lazy. Telus has a leverage problem and fiber build costs that a dividend cut doesn't fix. The 17% spread vs BCE and Rogers is the market repricing fundamentals

• 
  Michael (The Young Buck)🧢 (@YoungBuckFarms) reported 29 minutes ago

  How often does everyone else get calls from Telus, or another phone provider? Weekly? I just don't answer anymore. I always told them, don't bother me unless you can give me the same thing I have for less $ or a better plan for the same $. And no, I don't want a new damn phone

• 
  Dg99600 (@DGribby) reported 30 minutes ago

  @TELUS @telusinternet your internet sucks!! And you keep increasing rates for no better service!!

• 
  Benjamin Ferguson (@ballisticpantz) reported 33 minutes ago

  @TELUS @TELUSsupport 1/2 <29 days since I had to get my network profile re-provisioned by someone with adequate administrative privileges. 90 minutes & finally talked to a floor supervisor who apparently is connecting to back-end technician. Cautiously optimistic while I wait..

• 
  Josh Butler (@RSHFarms) reported 34 minutes ago

  @kendude64 @TELUS @TELUSsupport Terrible, hard to run a business with this crap.

• 
  Clayton (@phinx404) reported 35 minutes ago

  @TELUS We all sitting eating out and 5g or 5g+ and shows no internet. Have to switch to lte. Wtf am I paying for that 5g doesn’t work.

• 
  Andy (@Andy17546890107) reported 35 minutes ago

  @MarkJCarney Excellent news PM Whats BC Hydro going to do ? Currently buying 30% of their power from USA coal fired plants & say 20 shortfall by 2029, Source Global BC news. Telus building 3 data centers. Kamloops one will gobble 1.4 Megawatts or the same as 85,000 people. Need help Tks

• 
  Jas (@keepontruckin78) reported 37 minutes ago

  @JayGenXer @Rogers After Rogers Home phone got bought out and gutted by Primus I left them. The writing was on the wall as they couldn't compete on coverage with Telus in BC and their prices kept increasing for mediocre service.

• 
  Alexandra (@drmcatcher30) reported 40 minutes ago

  @telus your cell service SUCKS. Can’t even use the 5G EVER and LTE barely works. Get it together before I move on to Roger’s

• 
  Alicia Bell | Performance & Fitness Coach (@TrainItRight) reported 46 minutes ago

  @TELUS Its frustrating going from an influencer account at one point to bad customer service and sky high bills.

• 
  Kjzil (@Kjzil1) reported 56 minutes ago

  @VoteCanadaCom I haven’t had landline service since April. Have called @Telus repeatedly, keep getting told “they are coming”. They must be walking here from India. Will be cutting off payments since I am not receiving any service. Also switching my cell phone provider.

• 
  Twitchy Humorist Grit (@TwitchyGrit) reported 56 minutes ago

  @TELUS @mmabrey1 No one is helping us, and no one is taking accountability. I work from home and have completely lost a full day of work because of this outage and your team’s conflicting information.

• 
  Olanrewaju Emmanuel (@Horlasco1058469) reported 56 minutes ago

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• 
  XY, XX, Its Science 🇨🇦🇯🇲 (@9Livez1122) reported 58 minutes ago

  @Rogers sucks. Good job @TELUS @TempoBasketball

• 
  Greg Richards (@Greg_richards12) reported 1 hour ago

  @RSHFarms @TELUS @TELUSsupport Exactly why we switched to rogers, not perfect service but a fraction of the price and I'm not dropping calls everywhere I go. I Can actually have a conversation through Eberts