Telus service status: outage reports and connection issues
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Full Outage Map
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
- Internet (48%)
- Phone (25%)
- Wi-fi (13%)
- Total Blackout (5%)
- TV (5%)
- E-mail (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Grande Prairie, Spruce Grove, Surrey, Calgary, North Vancouver, Wetaskiwin, Fort St. John, Taber, Toronto, Vancouver, Edmonton, Mississauga, Amherstburg, Peel, and Duncan.
| City | Problem Type | Report Time |
|---|---|---|
 Grande Prairie
|
Internet | 2 hours ago |
|
Spruce Grove
|
Internet | 11 hours ago |
|
Surrey
|
Internet | 13 hours ago |
|
Calgary
|
Phone | 14 hours ago |
|
Grande Prairie
|
Internet | 18 hours ago |
|
North Vancouver
|
Internet | 24 hours ago |
Full Outage Map
Community Discussion
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Telus Issues Reports
Latest outage, problems and issue reports in social media:
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john bennett (@35yearsasailor) reported@JonFraserTF @TELUS I’m with Koodo the cheap arm of Telus and find the service great never had a problem
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Alexander Grant (@bk1022) reported@PsudoMike Okay. Although I guess I'd say there is no longer an incentive to buy hardware from Telus. Telus's best customer retention pricing is still worse than BestBuy, let alone other places.
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TheFallGuy (@TheFallGuy450) reported@JonFraserTF @TELUS Telus is the worst.
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Mardo (@MardoResearch) reported$AMPG is moving because investors are realizing this may be more than a small telecom parts company. The simple bull case: AMPG makes radio equipment used in Open RAN networks. Open RAN lets telecom companies build 5G networks using equipment from multiple vendors instead of relying only on giants like Ericsson, Nokia, Samsung, or Huawei. That matters because TELUS, one of Canada’s largest telecom companies, is rolling out Open RAN across Canada — and AMPG appears to be one of the smaller vendors getting real equipment into that network. According to industry reports, TELUS Open RAN sites use AMPG radios alongside Samsung equipment, with AMPG providing two FDD mid-band radios per sector. A normal macro tower has three sectors, which implies six AMPG radios per site. So the upside math is what has investors excited: If TELUS eventually deploys AMPG equipment across 5,000 sites, that could mean roughly 30,000 radios. At an estimated $10,000–$25,000 per radio, that creates a rough potential revenue range of $300 million to $750 million over time (compared to current annualized revenue of around $21 million). That is not official company guidance, and pricing/volumes are not confirmed. But for a company with a small market cap, even a portion of that opportunity could be very meaningful. The stock is going up because investors are betting AMPG could turn from a niche RF components company into a real supplier for the next wave of 5G, Open RAN, and AI-connected telecom infrastructure. Disclosure: I'm long, and already up +40% after reviewing @rk8215's deep dive. Credit also goes to @olyth_terminal fore recent analysis.
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Susie (@Susie1283430968) reported@JonFraserTF @TELUS They hired workers in India to replace Canadians. I can’t support that.
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Brick$d (@lofiParlour) reported@JonFraserTF @TELUS @TELUSBusiness has charged me $220 to break my contract after 7 years and still haven’t cancelled my service or the fees. I haven’t been in my business space since April. I’m certainly going to reconsider my other business contract with them
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Dp (@Dpietro83) reported@JonFraserTF @TELUS They raised my internet bill brim $80 to $180 and were charging me for a product I wasn't even receiving. After arguing with loyalty for an hour they now call me every night when I ask them to stop. Horrid service
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Redbeard (@Southpontiac) reported@TELUS @DanielHill71510 Your “reduced service levels” are the reason you are losing customers. Just saying.
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Salman (@salmanesmaili) reportedHey @TELUS @TELUSsupport Today I spent over 50 minutes on the phone just to add ONE channel to my TV package. It’s 2026. We have AI agents, autonomous vehicles, and instant digital banking. Yet a basic account change still requires nearly an hour with customer service. This isn’t a technology problem—it’s a customer experience problem. Do better. #TelecomMonopoly #LackOfCompetition Cc: @CRTCeng
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StressfulGengar (@StressfulGengar) reported@JonFraserTF @TELUS And yet I've had no issues at all. Literally had no issues with getting my phone at the beginning of the month with bring it back.
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NK (@786110bsmla) reportedto a customer is in the millions or more,over time. I called Scotiabank and they said call Telus. I called Telus and they said call Scotiabank. Pass the buck, till the customer gets tired and gives up. I am letting everyone know because of the principle of this situation.
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Dylan Miles (@king_of_bob) reported@BreeNewsome I got a suspension for calling to burn down the CEO of Telus house after he bragged about his role in bringing AI data centers to Canada. You can call for the erasure of entire cultures through mass murder with 0 consequence, but say one rich guys house should be burned down...
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Karin Kloosterman (@kazakloosterman) reported@JonFraserTF @TELUS Agreed. I use Public Mobile. Lacks a bit in customer service but pays back in cost savings which are huge.
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Colin Regan 🚀 (@engalicorn) reported@JonFraserTF @TELUS Yeah my experience last month with them was brutal. Activated international roaming online no other option. Turns out Seattle isn't international. $100 worth of roaming fees before I even left the airport @ $5/mb They text me "Text ROAM" to activate timing. "How embarrassing there's been an error" 2 hrs with tech support no solution. Bought $25 dollar esim online. Unlimited data for 5 days. 1/5 the cost of Telus Roaming plan that I can't add. Now I know.
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Corey Herscu (@coreyherscu) reported@JonFraserTF @TELUS Their voice network simply doesn’t work, I found, and when it did, it was crackly & distorted.
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Raven (@Sharisraven) reported@TELUS The most arrogant customer service!! Today!
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Rick (@Rick19053470) reported@JonFraserTF @TELUS Yikes!! I just moved to Telus from Shaw/Rogers to get much lower rates and fibre-optic service.
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Sleepless in YYC🇨🇦🇬🇧 (@kvlovely19) reported@loppydisk @Rogers I'm going to take a look at Telus right now I was avoiding renewing my Shaw value plan cuz if not every year around this time, it's every other year I have equipment issues and this is the 2nd outage in 3 days now
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lucy 🩷 FORTUNE’S WEAVE! (@diviinevoice) reported@Googlymonstaz01 Oh my god how ******** does something like this happen. Yeah I use Telus and data works fine, this is so ****** up
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ShaunaHill66 🇨🇦 🇱🇷 (@ScrubHill66) reportedMy mom's landline has been out since June 1st, appt on the 17th for tech. @TELUSsupport escalated it, the team called me today to tell me they would call me after the 17th to make sure it was done. That's not what "escalated" means! Will switch after 50+ yrs with @Telus #horrible
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Di🅿️lomat 🏁 (@bmf403) reportedAnyone else having issues with the their Telus network?
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Haeven??? - Nanami's Gay Lover (@hyunibiii) reported@Teena_tina_ Its literally just the wifi that it doesnt work on, why is telus targetting discord bro
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Adomoda (@xXxAdomodaxXx) reported@JonFraserTF @TELUS They are terrible.
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Smile All the time (@SmileAllthetim4) reported@JonFraserTF @TELUS they are all bad - bell telus rogers anyway - the quiet best customers are ones they hose the most - customer service sucks and new customers onboard often at significantly less than the 20 year customers
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PG (@gramm76) reported@JonFraserTF @PaulB527811000 @TELUS When I switched to Bell from Rogers it was a very pleasant experience, but I caution you, fee creep is a real thing and their service standards have dropped off in the last little while. Still better than Rogers by a mile, but I find they are not as committed to excellent service
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Justin H (@HJustin21410) reported@JonFraserTF @TELUS Only reason I switched Telus is because of the service..used to call in Nd issues or questions were dealt with immediately. Over the last few years it seems they just took the Bell / Rogers playbook. Foreign customer support. If pay more for good service
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Alex (@The_Alex_64) reported@MobileSyrup This is disgusting, @TELUS, and violates the @CRTCeng requirement to waive activation fees. As a customer, i am deeply disappointed in your disrespect to consumers. Do better.
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Matthew (@MPK527) reported@JonFraserTF @TELUS Telus customer service is brutal. As soon as I hear the thick accent of the foreign call center person I know I’m going to be frustrated. They are going a similar direction as Tim Hortons. Would not recommend.
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Mike (@fvkasm2x) reported@JonFraserTF @TELUS We left them last year after 20 years! Problem after problem the past 3 years with no customer service or effort to fix the issues.
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Chantal 🇨🇦 (@veg_head1) reported@JonFraserTF @TELUS Biggest regret going with them. Also Price Alarm sold to Telus and service what’s never been the same