Telus service status: outage reports and connection issues
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Full Outage Map
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
- Internet (48%)
- Phone (25%)
- Wi-fi (12%)
- Total Blackout (5%)
- TV (5%)
- E-mail (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Calgary, St. John's, Montréal, Vernon, Salmon Arm, Edmonton, Dawson Creek, Camrose, Brossard, Innisfail, Vancouver, Surrey, Parksville, Nanaimo, and Victoria.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary
|
Internet | 9 minutes ago |
|
St. John's
|
Internet | 1 hour ago |
|
Montréal
|
Wi-fi | 23 hours ago |
|
Vernon
|
Internet | 1 day ago |
|
Salmon Arm
|
Phone | 2 days ago |
|
Edmonton
|
Wi-fi | 3 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Adam Henry, CFP (@adamhenrycfp) reportedThings are expensive right now. An easy way to save some money is switching your phone plan to Public Mobile. It runs on the Telus network, so service feels the exact same. My wife and I made the switch a couple months ago. Took 10 minutes. Saving literally $120/month.
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Soops (@soopskrypton) reported@Tablesalt13 @JeffreyRWRath Telus and Bell were slapped for using Huawei in its 5G network. The Americans had known that E.T. was phoning home but it's across the Pacific.
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Kanadagirl (@Kanadagirl) reported@yegwave @nejsnave Damn that carney. It’s gotta be his fault. Now how is Telus and Rogers supposed to rake in huge profits?
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Patrick GK (@Zerquetch) reported@Martyupnorth 21 years I was with them. They would never call back on my "do you still want my business" calls and e-mails. Then tried to send me a bill for $29 after changing the service. Terrible service. Telus at least has better coverage in the ******, remote places I work for time to time
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TELUS Support (@TELUSsupport) reported@MedHatCrew1 Our apologies for the disruption, are you still experiencing issues with your TELUS services?
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TELUS Support (@TELUSsupport) reported@PaperHatchet Got it, can you try the steps below to cancel your game pass? Log into My TELUS (via web browser or the app) Navigate to the Subscriptions tab Find Xbox Game Pass Ultimate and click Manage Select Cancel Subscription at the bottom and confirm
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Fares🇵🇸 (@HazemAlashsy8j) reported@rayp10213 @TELUS I apologize for the inconvenience, my friend, but my family needs your support. Please quote my pinned tweet, retweet it, and comment on it with a period if possible. Donate if you can. 🙏🙏
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Eve (@utopianluvr) reported@RogersHelps @Iam_viktoh1 This is the problem when our country is an oligarchy. Rogers, Telus all the same crappy service.
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IMPEACH-Now (@IMPEACHpedoNOW) reported@KNugent4118 @Rogers @RogersHelps I use Telus I did use bell but their internet sucks and they did the same thing
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Brenden Smith (@Moosetastrophe) reported@TELUS The problem with that, is I don't live there. I can't do anything even if you "help". I have to set my own up, today, and if the same thing happens, you'll know.
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R 8 T N (@ther8tnfiles) reported@rory_mg I'm on one of these plans right now and couldn't be happier. I'm with Public Mobile which runs on Telus/Bell network. I pay $20 a month (fixed price for the next 2 years btw) for 60 GB US/CAN/MEX. Its pretty neat, can't beat it.
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Name (@Puckluck81) reported@TELUSsupport @TELUS my refund has been on going for 15 days. You promised a call back in 48 hours 72 hours ago. Of this is customer service I think @Rogers might have several new customers.
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Meggster 🇨🇦 (@BcMeggster) reported@Roman_Baber Isn't Duclos in massive conflict of interest to be a chair? Under Duclos' Ministry, it was revealed that Canada Health Infoway paid TELUS Health $98 million to design the software Never mind is Pharma kickbacks too.
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Mike Meins C.D. (@NLongbottom432) reported@MelissaLMRogers @ALEXS80245780 @TELUSsupport I talk to an agent in the call support. My contract had ended and now owned the phone. But bill didn't go down. I had been with Telus for thirty years and moved to Koodo and felt I was being ripped off. Now I know why I wait so long to speak to an agent. I kept them on the line and moved my bill from $120 with most of the bells and whistles that I need to having two lines (my wife and I) for $86 dollars, again with everything we need, lots of data, calling and texting and back to Telus. What got it down from around 95 to 86 was having Telus automatic withdraw. Now I need to talk to them about my $325 cable/internet bill.
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DSM 🇨🇦 (@DSTM1974) reported@REDBLACKS @TELUS Team is pretty much awful, again. Maier isn't very good. Guys cannot tackle. Dumb penalties.
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Olujide 'Chukwudi' Sobola (@sobola_jats) reported@Highteaspeaks @ajayi_g @Bell It is good you had a good offer from Chatr. I used Chatr for 2 years. I was paying 50 cad per month, tax inclusive for 5GB data. When I was frustrated and called them, their customer service person did not care. I had to port to Telus to get 60GB data for same price.
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CrudeBoi (@CrudeBoi67420) reported@bilal_akh @rory_mg Loll i do not use them due my jobs requiring constant travel out of city limits. Doesn’t matter tho, it’s still a crap service for working out of cities. Telus has crap coverage also, reason why freedom coverage suffers. Yes it may be cheap but quality is quite low. Quality over quantity imo Rogers/Bell/Fido are superior services in Canada.
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Dtw🇨🇦 (@DerekWilliams82) reported@GlobalBC I’m going to water my lawn/plants & wash my car. If BC gives Telus the ok to steal our water for a data centre. Then I can water my lawn. Water levels can’t be that bad if they allow companies to steal it. **** these restrictions!
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Frank (@lastofthefranks) reportedTrying to move my Telus internet to a new apartment. Customer service quotes some absurd price. Mention I'm looking at their website and it says same service is $70/m for that location. "Thats for new customers". Telus charges more for being an existing customer?!?
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Ash Mishra (@ashwani_avgeek) reportedScam alert. @TELUS @TELUSsupport staff will call you, will promise bill reduction, you agree and then boom. New services added to your without consent, doubling the bill amount and if you don’t pay this, obviously you’ll be reported to credit rating agencies. And when you try to contact customer support, there is 1000 hours wait and when you agree for a call back, they never call you and you get a text saying your callback is cancelled. And you can’t find a human to talk to resolve this.
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AslamS (@aslamsabir9) reportedTelus fraudulent practices. Telus is charging me for home security service which Ido not have. It was cancelled more than a year ago.they are charging me $15.00 plus GST $.75 Hard to get phone connection. They divert you to AI. There should be a person to talk with.
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R I L E Y 🇨🇦 (@phyrefoxx) reported@wongkarwasian I use Public prepaid. Bought my phone outright. Telus network for $36 a month. Unlimited everything
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Canada🇨🇦Strong Freyja 🇨🇦💯PMCarney Liberal (@one_freyja) reportedI’ve always been a Telus Customer. Never had a delay in service.
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Marqee (@Marquis86069666) reported@ryan_weal @UnkleHack69 I know, I built their networks for 30yrs. I was the head Tech. Publics another washed down VS. Telus pretending it's not a part of a monopoly. I built every technology that came along. 5G is here to control everything you own. I hate this sht now.
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Rishit Singh (@__coderish__) reported@TELUS you guys need better DB role management on your ticketing systems. Like why don't your support employees just know wtf i told the previous 4 regarding the same issue? Even passing PostIt notes would work better, but I guess your asses are too wide and brains too narrow
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ニーナ☆ (@Niinyan__) reported@dguo94 Don’t worry I’ve voiced my complaints to Telus support numerous times over the years I’ve been moved out
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Tennis Girl 🎾 (@Nole_fan_girl) reportedHey @TELUSsupport not having a number that people can call or a live human on chat is beyond pathetic for 2026 and the prices you charge your customers. @TELUS used to be known for great customer service but now it's nothing but a never ending circle of chat and messages.
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Michele (@muffins135) reported@TELUSsupport Telus should really be giving customers a credit on their bill as the customer had to install the new digital boxes. That was a service that a technician used to do. Plus, I now have to get these boxes to Canada Post. $50 credit would be great. Thanks.
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Nirmal Nanda (@ImNirmalnanda) reported@DzynrRon Does TELUS provide good internet service? I'm considering switching because Rogers has not been providing good customer service?
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jayeharrill.eth (@JayeHarrill) reported@tokifyi Early stage capital funding seems low, same with safety. But efforts like what Telus is doing is encouraging We’re still behind the 8ball but given the spend elsewhere it’s unclear that is a big enough problem Thoughts?