Telus Outage Report
Why is my Telus service not working?
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
February 04: Problems at Telus
Telus is having issues since 12:40 PM EST. Are you also affected? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (47%)
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Phone (28%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Edmonton, Vancouver, Langley, Calgary, North Vancouver, Nanaimo, Selkirk, Montmagny, Surrey, Prince George, Chilliwack, Red Deer, Lethbridge, Toronto and Wainwright.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Phone | |
| Edmonton |
Phone | |
| Edmonton |
Internet | |
| Vancouver |
Internet | |
| Langley |
TV | |
| Calgary |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Ah-lee-nad
(@ALLE1NAD) reported
Calls Telus. "Call Asurion" Calls Asurion. " We can't help you because you're still under your warranty, speak to Telus" Runs around to 4 different Telus stores. Calls back Telus. They are giving me the runaround and just told me to speak to someone from "Asurion"
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Louise Pagé
(@Okori56) reported
@TELUSsupport the new Telus+ tv is terrible...the WORST. Takes forever to load, glitchy, slow, awful!!!!!!!!! Bring back optiktv
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Ron J Hole
(@ronh_pm) reported
@BERGHIEDUB @WhitecapsFC So yes it is a TELUS problem, but it is not a TELUS employee problem.
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Message From Ernie
(@Ern_24) reported
Shaw Alberta's new applied pvr is useless. Had to cancel immediately. I don't have much time to watch my recordings at home and take them with me to watch, but can't do that with Shaw. Please don't get rid of real PVR's Telus.
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Denise Burden
(@Shylock17) reported
@TELUS I thought the government disallowed the charging of service fees to pay my bill with a credit card. I see that there is an additional 1.5% added for the "privilege"?
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High Warlord Alodar
(@AlodarSylmor) reported
@provincesports Wonder if they'll be as slow and often disconnected as my @TELUS internet was.
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TanyaK
(@TaLoKend) reported
@Social_Moi @TELUSsupport I have found that I have better luck through the chat function on my telus. Then they call you direct if needed. Sorry for your loss. It's hard to close everything down.
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Sterling Archer
(@Archer4all) reported
@WhitecapsFC Yeah well let’s hope our Service into the box is better than Telus customer service … because Telus , we will worry about it later
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Louise Pagé
(@Okori56) reported
@TELUS this new app Telus + is THE worst...bring back optikTV
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Ron J Hole
(@ronh_pm) reported
@BERGHIEDUB @WhitecapsFC Telus does not have installers, hence your problem.
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Harvey McKinnon Associates
(@HMAssociates) reported
@TELUSsupport We have spoken to people on the phone 3 times, were told issue would be resolved. Issue is not resolved. Our rep Richard is no longer responding to emails. Today, a letter arrived in the mail about this same issue. Very unimpressed. Telus Business Case 16944136
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Jay Green
(@GreenMossOnTree) reported
@DianeEllison @TomPark1n It starts with private clinics offering upgrades. Then they offer a subscription service like Telus offers etc. Until the health care worker shortage is dealt with private clinics should be curtailed.
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BERGHIE
(@BERGHIEDUB) reported
@ronh_pm @WhitecapsFC I'd say it's a Telus problem because the guy was horseshit But when you don't have any competition besides Shaw and Rogers I guess you can just be ******
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kaitlyn
(@kaitlynfawcet_t) reported
Can someone tell @TELUS that they need a better communication system? Bad enough I’m yelling at my phone, hoping the computer picks it up just so I can get through to the right person 🙄 #frustrated
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BG🇨🇦
(@Bern_CD) reported
Went to the local Telus store with my Wife phone that was locked out with $77.25 in her account, listened to a lot of BS from an attendant trying to cover their mistake never did get an answer why it was locked. Typical Telus.
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Ron J Hole
(@ronh_pm) reported
@WhitecapsFC I will support the #whitecapsfc, but until #TELUS starts treating its unionized workforce with respect, there is not a hope in hell you will ever see me in a Telus branded jersey.
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Sizzler
(@Sizzler79070537) reported
@GlassCityFC Too bad their sponsored by one of the most greedy companies in Canadian @TELUS
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Harvey McKinnon Associates
(@HMAssociates) reported
This issue has been ongoing for over 2 months now without resolution, and we have repeatedly been told by Telus staff the issue would be resolved. A huge waste of our time and resources.
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Scott
(@subewagon11) reported
@GlassCityFC As a TELUS employee, I'm not overly excited about the jersey. Meh for me. I feel like the font size could have been dialed down.
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massive signing
(@Lenardummi) reported
the telus customer “retention specialists” are all potential serial killers. ice cold psychos. that’s my only telus take
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Not you again
(@Litt1e_Eiffel) reported
@JFCnotagain I have heard second hand from people in the Victoria area on Reddit who've been having intermittent problems with Telus for the last two or three weeks.
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🐾 Kat 🇨🇦
(@Kamloopskat1) reported
@ThymelessC @TELUS I was meaning with your satellite. I do remember the slow, slow downloads though
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🐾 Kat 🇨🇦
(@Kamloopskat1) reported
@ThymelessC @TELUS They still haven’t fixed the problem????!!!!
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Summer Oakes from Thymeless Cottage
(@ThymelessC) reported
@Kamloopskat1 @TELUS Apparently the problem was with Apple, who were saying it would take hours but in reality it only took less than one.
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Erin just wont go away.
(@JFCnotagain) reported
Is anyone else having issues with Telus
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Scott
(@DarkStar851) reported
@pewpewpew Oh weird. That error screen is from VV, maybe an issue on Telus's end, telling your phone you have it, but you don't. Calling yourself should still work.
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Chillionaire
(@chillionaire7) reported
@tylergreenFC It’s not god awful and only slightly disappointing. I feel like TELUS should pay ME for having to look at that thing though.
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Crazie_Ates
(@crazie_ates) reported
@Falloutt @TELUS I saw thordansmash's channel try an open private server a few weeks back, and even got in a game, but it was terrible all around in terms of organization. Surely just the organization, verification, and moderation are the toughest, but I can't imagine it's that hard for some.
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GreedyCapitalistPig @31440
(@Van_City_VC) reported
@WhitecapsFC Adding more red…was never a fan of red numbers…is not great but I can live with it. All white looks better than I thought it would. Didn’t realize how dull the Telus font was when you don’t have the stylized T beside it. Better than Raindrops 😬
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Psylux
(@psylux0) reported
Or it would if Telus wouldn't **** the bed every 3 nights