Telus Outage Report
Why is my Telus service not working?
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
February 27: Problems at Telus
Telus is having issues since 09:20 AM EST. Are you also affected? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
-
Internet (45%)
-
Phone (30%)
-
Wi-fi (9%)
-
TV (6%)
-
E-mail (5%)
-
Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Vancouver, Montmagny, Edmonton, Spruce Grove, Duncan, Kelowna, Calgary, London, Ladysmith, Prince George, Toronto, Morinville, Montréal, Surrey and Ucluelet.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Phone | |
| Montmagny |
Wi-fi | |
| Vancouver |
Total Blackout | |
| Edmonton |
Total Blackout | |
| Vancouver |
Internet | |
| Spruce Grove |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
-
allison wright
(@allison53685276) reported
@CFL @TELUS My husband since we never go anywhere anymore
-
Quinn
(@pewpewpew) reported
OMG Telus suspended my service with no warning. 😭
-
Kathi Balliu
(@kathi_balliu) reported
@CFL @TELUS My daughter who has never been to an CFL game.
-
Joshua C. Colp 🇨🇦💉💉
(@joshnet) reported
@fanCRTCProfling Manually registered on the Eastlink EXT networks to grab the network codes. EXT1 is Bell, EXT2 is Telus, EXT3 is Rogers.
-
Eric Pankratz
(@pankratze) reported
from
Watrous, Saskatchewan
@CFL @TELUS I would take my Twitterless son. He has never been to a #GreyCup
-
мelanie
(@lacedwithlies) reported
Just gonna throw it out there but @TELUS is crazy if they expect people to pay $140 a month for a phone + the plan every month to get a new phone 🥴 I suppose I’ll never upgrade.
-
Peanut
(@MBCpeanut) reported
@TELUSsupport how the hell is is supposed to take nearly 3 weeks to receive a new phone, and be getting billed for something I don't even have? I don't even know why I stay with Telus, but I guess it's bad service across the board, so why bother trying.
-
Peanut
(@MBCpeanut) reported
@TELUSsupport @TELUSsupport how the hell is it supposed to take nearly 3 weeks to receive a new phone, and be getting billed for something I don't even have? I don't even know why I stay with Telus, but I guess it's bad service across the board, so why bother trying.
-
Kent Marten
(@datakmart) reported
@GedeonIbrahim I have an unsolved internet connectivity problem. I have spoken with maybe 5 different Telus technicians. They followed their script, but not one of them seemed interested in finding the root-cause or helping me find an acceptable outcome. Ping me if interested?
-
Brad Smith
(@brad23jordan23) reported
@Shawhelp worst service. Can’t wait for Telus install.
-
🦭
(@cealbone) reported
People are ******* stupid! We have two door in to our store here. Over one door it stay Koodo the other says Telus. People have come in the ‘Telus’ door and saw that it’s fully open floor store, left then came in the door down a little father that has Koodo over it
-
Rob H
(@rhabayeb) reported
@RogersHelps Your suggestions don't work. Chat features work for less than a day before they go down again. I never had that problem when I was with @TELUS , this seems to be a problem only Rogers has, as confirmed by multiple subscribers.
-
Pamela Marie Pierce
(@pmpierce) reported
Re: NB time issues: @BellMobility /Virgin claim it’s them/problem is fixed, but I use @TELUS and my phone is currently an hour ahead of Google’s AST. I have no idea what time it is. My hope is that for the first time in history, this somehow will result in my being early all day
-
Nate Heagy
(@nheagy) reported
@bakerofbytes @TELUS My guess is problems with the new privacy relay feature in iOS 15. I’ve turned it off entirely.
-
Rebecca Trenton
(@RebeccaTrenton) reported
I just signed up with Telus and now I’m Leaving them cause their customer service is the worst!!! I mean they suck!!!
-
🇨🇦 Peter 🇨🇦
(@peter101s) reported
@TELUSsupport hi. I have a question. How is Telus’ mobile network associated with bell? With todays issue with clocks displaying the wrong time they said it was a bell issue but also listed Telus as affected
-
Graeme
(@GEmmerzael) reported
@northbicyclist I have Telus and use the service where it will automatically block robocallers. The first time someone calls my phone, they have to press a number to get through to me. No more spam callers!
-
Shaw Help
(@Shawhelp) reported
@brad23jordan23 I understand you have a service call appointment on Wednesday? Is your Telus install date set to be before or after the Shaw service call appointment? - Jesse
-
wpgchrish
(@wpgchrish) reported
@CFL @TELUS I would absolutely bring either my dad (who has never been to a Grey Cup) or @maninthebeard
-
SteveDave
(@SteveDave2017) reported
@TELUSsupport @telus Today while using the online chat with Telus they gave me the personal information of another customer. Your info isn’t safe with Telus!
-
Faraz
(@saft74) reported
@TELUS @TELUSsupport Your customer support is pathetic. You overcharge your customers. I was just on phone first with your customer support and then with your loyalty department. They overcharged me for my services that I disconnected in the month of August. Both time after an average wait time of +1
-
Greg M Linton
(@Greg_linton) reported
@mbouf @Bell_Support No problem with telus
-
Sopwith
(@Sopwith_) reported
@SurreyRCMP @JanetBrown980 After almost 40 years with ADT with no problems I had a new home security system installed by ADT Telus last week. 2 days larer it didn’t work. Took me 5 days to get a real person on the phone to deal with it. They still haven’t told me when it will be fixed. Gong show! @TELUS
-
BlackHawks Grim Reaper Pt 2
(@irishclover1952) reported
@CJAD800 Sounds par for the course anything associated with #BellMedia! Those that have #Telus, we had no issues whatsoever regarding setting of our phones to the correct times which only goes back on Sunday, Nov 7th….
-
Matt
(@Rufeo) reported
@PeteLau The Ceo cant even fix the data issue with the soft ware ox 11.11. Telus data access point failed to update and crashed many carriers. DONT buy this garbage in Canada.
-
courtneymay
(@courtne40898161) reported
@hibber999 Telus had issues with the time change happening today instead of next weekend!
-
Gerhard Mack
(@GerhardMack1) reported
Thinking about dumping Telus Mobility and switching to something with IPv6 support.
-
Michelle Cumine
(@michellebees) reported
@TELUS 12 emails, one request. Nobody reads the emails. Problem still unresolved. 8 weeks later. Poor service & no communication.
-
Hugh
(@Roadhog59) reported
@CFL @TELUS I’d bring my lovely wife, and you can donate the round trip flights to a charity as I live just down the road from Hamilton and would be happy to drive there 👍
-
Brian Lang
(@brilang) reported
@eagleinbc @RogersHelps Exactly the same. Rogers and Fido both use the same cell network towers. Plus as with Rogers, you have access to the EXT network in many areas where the Bell/Telus network exists by turning on Data Roaming (not recommended near the border as you will roam to a US network)