Telus Outage Report
Why is my Telus service not working?
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (47%)
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Phone (28%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Vancouver, Prince George, Chilliwack, Edmonton, Red Deer, Lethbridge, Surrey, Toronto, Wainwright, Coquitlam, Vermilion, Castlegar, Lakeshore, Grande Prairie and Airdrie.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
||
| Prince George |
Phone | |
| Vancouver |
Internet | |
| Chilliwack |
TV | |
| Edmonton |
Internet | |
| Red Deer |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Dave Barratt
(@Daveo0001) reported
Terrible service, telus takes your money for a new phone but can’t deliver, said it was in stock now will probably be 6 weeks… @telus
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molls
(@MollyClapp) reported
@TELUSsupport @TELUS your workers have no showed 6 times to set up our BUISNESS phone. No one is helping. What are you going to do to help?
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Ryan
(@ryantoy) reported
@HLef @TELUSsupport @RickYaeger +1 not devices. On Telus, total blackout - internet and TV down. Multiple reboots, no luck. NE Calgary.
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yycwanderer
(@startupdba) reported
I need internet for my work. Can't even use my telus mobile data to tether to my pc. 4G is very slow.
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Sopwith
(@Sopwith_) reported
@TELUS 2/2 ..agent who answered said he only does US. Installer gave me a new number. Got slam dunked onto hold. Agent who answered filled out an “action request”, said I would hear back in 24 hours. Emailed the sales guy and told him to cancel the account and remove the system.
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Raj G
(@RajveerG) reported
@Minerkyle0118 @Epic_PB29 @TELUSsupport I'm in Redstone and my Telus services are out... my phone is Roger's and the internet seems to be slow as well.
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ᴊᴀɴᴄᴇᴇ
(@DiscountClown_) reported
FIX YOUR DAMN WIFI TELUS. 😾
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Tammy
(@tan_345) reported
@TELUS is a bunch of crooks. Gave me a sim card and told me that I would be billed when I activate it and my previous carrier would be disconnected. I got charged 2 months for nothing b/c I was busy moving and they refuse to waive the fees and I can't cancel b/c they lied on hrs.
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Jay A
(@rodice11) reported
@TELUS @TELUSsupport hey, called you guys cause I wanted to speak to a loyalty team member, the girl who answered said she could help me out. Avoided all my question and kept saying the same thing over and over to me. Also, found out you discontinued my phone plan and...
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basil ⁷🧸🌷✿ semi ia 4 skool
(@moniebears) reported
someone just texted me clearly with the wrong number about some dude they matched with and i just wanna know how i’ve had this stupid number for like 3 years and am still getting daily unknown callers TELUS STOP USING ******* RECycled NUMBERS
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Abdul 🇵🇸
(@hoe4karlmarx) reported
Really bout to go to sleep at 930pm so I stop using my data since telus is down 😭
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cdnsoldier1982
(@cdnsoldier1982) reported
@TELUSsupport with internet and cell service down in NE Calgary will Telus be offering credits for the disruption of service since myself and family work from home we now can't work today so now your outage is also taking money out of my pocket
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Ramona KN
(@ramonanijjar) reported
@TELUS @TELUSsupport do you have an update on how long this outage issue will take to resolve?? People still work from home 🥴 #yyc #telus
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yycwanderer
(@startupdba) reported
@TELUSsupport our internet and optik are not working for me and my neighbours here in Calgary. My telus mobility data is only 4G. Help!!!
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silv3r_aura_3
(@silv3r_aura_3) reported
@TELUS @TELUSsupport When your modem has green lights, but no internet, phone or tv services. No mention of outages online. Wait over an hour for technical support only to be told they are surprised your area is also part of the outage & they hope it’s fixed by the am…
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.
(@CartierAstro) reported
@TELUSsupport Hello, my neighbors moved in and rewired their phone which caused my phone to not work. So I called Telus to fix it but why are you guys charging me? It's not my fault. I should not be charged that 100$. Account number is: 6043197429
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Stanley Q Woodvine
(@sqwabb) reported
Finally got thru. The phone is not on the IMEI blacklist and after much tooing and froing the nice Telus support rep gave me a 16 digit unlocking code. Have to enter the code with my SIM in the LG G4. Waves closes at 6pm. Too late to try it today. Tomorrow is another Thursday!
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Sarah
(@_lumosmaxiima) reported
@Crackmacs anyone else having issues with Telus tonight? I have no internet at my apartment in the NE
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Steve Munro
(@SwanBoatSteve) reported
@AdrianMorrow FYI the absence of the majors in the subway is due to how the contract was tendered and awarded. It went to a company that was not a major who hoped to make money renting bandwidth on their subway network to Bell, Rogers and Telus. (1)
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Fiona Hughes
(@HughesFiona) reported
It sure is frustrating when my internet goes down so does my landline. Anyone else have this issue with their landline. I mean - why have a landline if it’s it not going to work when you need it?! @TELUS
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Anne Marie Latrassi ♒
(@hotcheri) reported
@TELUSsupport @telus y'all need to fix your garbage service. I'm sick of not getting what I paid for
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Brad Jacobs
(@bradleyhere) reported
@Fidomobile YOUR CUSTOMER SERVICE IS A JOKE....I AM GOING TO GO TO TELUS...I HAVE BEEN TRYING TO GET AHOLD OF MARK AT EXT 8815 IN YOUR FRAUD DEPT ALL DAY!!! NO CALL BACK NO NOTHING!!! YOUR COMPANY IS A JOKE!!!!
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Raj G
(@RajveerG) reported
@TELUS @TELUSsupport Upper NE Calgary experiencing Home Internet, TV, Mobile Internet outages. What is the issue and what is the estimated time for it to be resolved?
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Maulik Doshi
(@maulikadoshi) reported
@TELUS is your network down ? No internet in Calgary ne
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alyosha ferris
(@AlyoshaFerris) reported
@TELUS worst customer service. Worst sale reps. We were promised a lower bill by the sales rep who signed us up for telus. We ate paying 100s more.We also wanted to play off our tab for our phones so we setup lumps sum payments ture out we cannot do that.
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vanessa♡lam
(@vanessa_lam) reported
Fix this internet outage @TELUS 🙃🙃
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Random Nameless UCP Hater
(@RandomNameless1) reported
I am so ******* sick and tired of scam calls! I pay more than enough money to the Canadian Mobile phone mafia for them to do something about this ****! @TELUS @TELUSsupport figure this shut out!
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alyosha ferris
(@AlyoshaFerris) reported
@TELUS lying sales reps will say anything to get you to switch carriers. We were promised a lower bill. Lies. Worst yet we were with koodo so she could see our old plan. #Liars #sayanythingforasale.
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Chosen One
(@DanielAnuebunw2) reported
@TELUSsupport there seems to be a Telus outage in Calgary AB any update on this?
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Lisa Hamelin
(@Lisa_Hamelin) reported
@TELUS been trying for days to get through to customer retention. Why don’t you have a call back option? (I guess I know the answer)