Telus Outage Report
Why is my Telus service not working?
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (46%)
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Phone (29%)
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Wi-fi (10%)
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TV (6%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Calgary, Vancouver, Athabasca, Burnaby, Montmagny, Edmonton, Kamloops, Surrey, Winnipeg, Sainte-Julienne, Camrose, Whistler, North York, New Hamburg and Victoria.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Wi-fi | |
| Vancouver |
Internet | |
| Athabasca |
Phone | |
| Burnaby |
Internet | |
| Montmagny |
Internet | |
| Edmonton |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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maria loi
(@marialoi) reported
@TELUSsupport The mobility payment is resolved! Now it showed that I am up todate! Thank you! Next my Telus Home Service is having problem too! Luckily I retained all hard copies and again always up to day, I had a credit of one month plus $30.00 in my account! What is going on!
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bizby
(@busybizby) reported
@everydaymaya @TELUS @TELUSsupport girl what in ******** i had better speeds than this in 2010 out in the sticks wtf
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Canadaguy
(@Canadaguy4) reported
@Shawhelp ITS MIGHT BE TIME FOR A CHANGE OF TV ..SHAW DISCONNECTED ME FOR BEING 2 DAY LATE ON MONTHLY BILL AND SHAW NEVER HAS REAL PEOPLE TO TALK TO ... JUST A USELESS BOTT Char live is slower than on wait on phone Time to look at TELUS
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YYCYaThere
(@YYCYaThere) reported
@nenshi Shaw needs to step up their game ... there are always connection issues...waiting eagerly for Telus to come to our area @Shawhelp
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Maggie
(@Maggie41294427) reported
@DrAmirPakdel @shandro Closed down clinics in low income areas and now sending Telus Mobile clinics. Whats next? Mobile units to rural areas you forced Family Docs out of.
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06yellowvette
(@06yellowvette) reported
@Shawhelp Shaw has the worse customer service i think I've ever come across, 2 hour wait time is ******* bullshit,i can see me switching to telus even though they aren't any better
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Scotty in Canada
(@scotty_canada) reported
@TELUS Would love to sign up but no support in new west area...
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Amitabha
(@amitabh2014) reported
Have u tried lately to contact tech support from #Shaw? Good luck. U go through layers before Shaw putting you on hold for hour. All bragging from @Shawhelp r bogus. Don't believe. No wonder ppl moving to @Telus. I'm thinking too after 20+ yrs. Not worth my time. @calgaryheralds
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Commissioner Miner
(@fanCRTCProfling) reported
So we have: #CRTC -Lots of #Telus sim swaps . -Telus removing & deleting help others are giving people -Deleting their "porting help" phone # & replacing it with a phone number to the anti-fraud centre and the 2 credit bureau's. -Telus Self-serve is not working for a lots people
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Justin Fentie
(@JFents90) reported
@DarciBrianne Mine is up soon and I think I might switch to just internet. If you get a streaming stick you can sign in to sportsnet and tsn apps through your parents cable. I also think telus is better than Shaw fwiw
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mike lowe
(@mlowesy) reported
@TELUS hey Telus. Playing in the worlds longest hockey game for cancer 256 hours of straight hockey. No Wifi out here... any help on data at all? Thank you!!
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Adam Costain
(@acost506) reported
@DonPaulinNB @TELUS It'll never happen. The cost of installing new infrastructure far outweighs the money they would ever recoup unless the government is going to give them money to do it.
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Big Elinski
(@MikeWlasichuk) reported
@TELUS I thought your internet speed was already the fastest. Just another **** over byTelus.
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self proclaimed “Ayamaya”
(@everydaymaya) reported
@busybizby @TELUS @TELUSsupport yeah its been this bad the whole week man i feel so 3rd world
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SLMM
(@FuzzyVirgo) reported
@DallasFlexhaug I was in the phone almost two hours. I’m switching to Telus. Shaw service is horrible.
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CFO3 Prime Financial
(@ken_north22) reported
Multi-tasker: Being on hold waiting for customer support with Telus, Shaw Cable and CRA all at the same time.
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Commissioner Miner
(@fanCRTCProfling) reported
Based on the complaints I have seen over the past 10 days, telus is not only deleting info from peoples posts in relation to this, but Telus is also deleting the Telus Porting help phone number from people helping other people due to lack of help from telus itself. #CRTC
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Canadaguy
(@Canadaguy4) reported
@ShawInfo What a bunch of **** BEING ON HOLD FOR OVER 1 HOUR NOW ... ON PHONE AND IN CHAT IF @TELUS @TELUSsupport is monitoring this tweeter DM As You can see SHAW DOES NOT CARE ABOUT CUSTOMERS
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David J Foley
(@Miradart) reported
@TELUSsupport Back when you did your own email, 'reviewing' didn't take this long. Sounds more like Telus is walking away. I know I'm being difficult, but I'm sorry if I'm the 'problem guy' pointing out how poorly Telus is handling all of this. R U guys getting ready to be bought out?
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Lina Hage
(@thelinahage) reported
@ShawInfo @Shawhelp better get their sh!t together. @TELUS is really going to put them out with their crappy service lately. If it’s not 1 thing it’s another. WHY IS MY TV NOT WORKING AND NOBODY AVAILABLE TO SUPPORT?? is it because my internet is terrible and you never fixed it?
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Douglas D. Swift
(@SwiftySr) reported
@ShawInfo your customer service is appalling. Telus has been calling regularly. Time I listen to what they have to say
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Masycre
(@MasycreLive) reported
having trouble cancelling my telus security, cuz i wanna return the incompatible doorbell camera, that i couldn't even use, and only received a day ago, joy
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David J Foley
(@Miradart) reported
@TELUSsupport Next question. What's going on with Telus's Norton Security being discontinued? Just got an email telling me I now need to buy Norton LifeLock - for an additional $10/month! Was that basic service not something that Telus included before?
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Lina Hage
(@thelinahage) reported
@ShawInfo Hahahaha yeah, right. Your service is terrible, inconsistent and unbelievably slow - even when we’re forking out hundreds of dollars. As soon as Telus is available, I’m out.
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cookingwithshaina 👩🏽🍳
(@cookingwshaina) reported
Went from internet 50 copper wire at my old building now we are with internet 75 FIBRE OPTIK wired and it’s hard wired to the TV AND TELUS BOX AND ALL IT DOES IS FREEZE AND IS SLOW WHEN I VIDEO MY FAM AND FRIENDS LIKE WTF @TELUSsupport @TELUS
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Commissioner Miner
(@fanCRTCProfling) reported
People are saying they are waiting days to get a call back about sim swap. DAYS! Meanwhile those helping others... deleted. #Telus may very well be the biggest idiot of telecom
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Amitabha
(@amitabh2014) reported
Have u tried lately to contact tech support from #Shaw? Good luck. U go through layers before Shaw putting you on hold for hour. All bragging from @ShawInfo r bogus. Don't believe. No wonder ppl moving to @Telus. I'm thinking too after 20+ yrs. Not worth my time. @calgaryherald
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Robin Brownlee
(@Robin_Brownlee) reported
Maybe I've got it wrong, but when TELUS customer service forwards you to billing and the line rings for, let's see, going on 30 minutes without any answer, they're simply hoping you give up and hang up. #brutal
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Juliana McIntosh
(@julzmcintosh) reported
@DonPaulinNB @TELUS Eastlink’s a decent option here from my experience. We had them for cable and internet when I lived in Sackville and never had any major issues.
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Tom Wilson 🇨🇦 (not hockey player)
(@Cthwilson1) reported
@DrAmirPakdel @shandro And they are paying a premium to Telus for the service