Telus service status: outage reports and connection issues
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Full Outage Map
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
- Internet (48%)
- Phone (25%)
- Wi-fi (13%)
- Total Blackout (5%)
- TV (5%)
- E-mail (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Surrey, Edmonton, Calgary, Toronto, Grande Prairie, Spruce Grove, North Vancouver, Wetaskiwin, Fort St. John, Taber, Vancouver, Mississauga, Amherstburg, Peel, and Duncan.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey
|
Internet | 2 hours ago |
|
Edmonton
|
Wi-fi | 10 hours ago |
|
Calgary
|
Internet | 10 hours ago |
|
Toronto
|
Internet | 16 hours ago |
|
Calgary
|
Phone | 2 days ago |
|
Calgary
|
Phone | 2 days ago |
Full Outage Map
Community Discussion
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Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Pep Invest (@PepInvestStocks) reported$AMPG I honestly still can't wrap my head around how the market is completely missing what’s happening with this stock right now. We are talking about a company trading under a $200M market cap, yet they casually have NVIDIA, Amazon, NASA, and Lockheed Martin as customers, while quietly sitting on a potential $300M+ Open RAN pipeline with TELUS. With $50M revenue guided for 2026, monster 45-50% gross margins, and profitability just around the corner, this is hands down the most severely mispriced tech stock on my radar
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Mike (@fvkasm2x) reported@JonFraserTF @TELUS We left them last year after 20 years! Problem after problem the past 3 years with no customer service or effort to fix the issues.
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TheRooster (@HandsofScars) reported@JonFraserTF @TELUS I tried to get a new phone twice in the past year and both times the sales rep made the experience terrible so I simply left.
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Maximum YT (@Maximum__YT) reported@ppennguu Seems like it’s Canada wide issue, cloudflare is also down in Canada including telus
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Fat chud (@neuroticbob) reported@hyunibiii yeah i use telus and its currently down for me
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PsudoMike 🇨🇦 (@PsudoMike) reported@KerrGordon Not typically — SIM cards are separate from the device. The phone connects to the network via the SIM (or eSIM). Telus framing it as hardware doesn't change that it's a mandatory access fee.
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steviey19 (@sck1919) reported@DanielHill71510 @TELUS How were you getting charged for 2.5 years and not notice. Lmfao. At this point you’re an idiot.
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StressfulGengar (@StressfulGengar) reported@JonFraserTF @TELUS And yet I've had no issues at all. Literally had no issues with getting my phone at the beginning of the month with bring it back.
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Chris W J Roberts (@cwjroberts) reported@JonFraserTF @TELUS Entire family switched from mainline Telus a few months ago after three strikes of brutal customer service and outright deceptive practices. Used to be the best Canadian cellco by far. Fire the C-suite and board.
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D (@esSpyderMonkey) reported@TELUS While we’re at it fix the volume of the Apple TV app. It’s 30% lower than every other app resulting it wild volume fluctuations when switching apps.
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Half Cash Half Stock (@mcgamblefield) reportedIs it just me, or do chat bots piss off everyone else just as equally? $EBAY, auto respond with an outdated chat message. $TU , chat bot for customer service. I could go on and on, but companies replacing humans with a ****** customer experience will lose my business permanently. @eBay @TELUS
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DrivingDadNuts (@DrivingDadNuts) reported@genymoneyca Interesting read. We just switched to Telus and managed to get 5 phones (whole family) for $180 all in month to month. Regular things they all offer (Canada & US stuff). They gave us 500GB shared a month which we will never get close to using.
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M.Brown (@MsMJBrown) reported@JonFraserTF @TELUS I bailed out of their TV service a year 18 months ago. Terrible service. The phone I switched over to Rogers 6 months ago. Because I have their home service my wireless is $25 a month for the same service as I was paying $120 a month with Telus. Better better customer service.
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Ehrmantraut Capital (@EhrmantrautCap_) reported@enochtalent @Lonsdale171255 The stock market is always unpredictable. But I do believe $AMPG is really a hidden gem here. Potentially $300 million revenue (could be more if the ASP on their radios is above $10k & service fees etc.) from here to 2029, from TELUS alone. The current market cap is only ~$200m.
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HIMARSovich 🇨🇦 🇺🇦 (@Lelik73154638) reported@JonFraserTF @TELUS They all bad. Took me exactly 12 months to close my satellite TV account with bell. They demanded return of already paid off obsolete receiver or pay $600 for it. Glad I did not toss it away after service was terminated.
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TheFallGuy (@TheFallGuy450) reported@JonFraserTF @TELUS Telus is the worst.
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Jason 🇨🇦 (@JasonCraigBrown) reported@JonFraserTF @TELUS They are horrible now! I recently fought with them over a returned Bring it Back phone. Between the AI gatekeepers and the foreign service reps, I'm ready to leave when my contract is up late this summer. I filed a complaint with the CCTS. It's they only way I got any response!
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Olyth (@olyth_terminal) reportedJust a little perspective here for $AMPG potential revenue through 2029. 🔮TELUS Open RAN Rollout AmpliTech Equipment Summary Planned Sites: 5,000 macro cell sites across Canada AmpliTech Equipment per Sector: 2 FDD mid-band radios Sectors per Site: 3 (standard three-sector macro tower configuration) Radios per Site: 6 (2 radios × 3 sectors) Total AmpliTech Radios Required: 30,000 (6 radios × 5,000 sites) Target Completion: 2029Revenue 💸 Estimates for AmpliTech These are approximate industry-based estimates for similar Open RAN FDD mid-band radios (pricing is not publicly disclosed and varies with volume discounts, contracts, features, and bundling). Price per Radio (USD) Total Estimated Revenue (30,000 radios) $10,000 = $300 million $15,000 = $450 million $20,000 = $600 million $25,000 = $750 million Realistic Range: $300M – $750M total potential revenue for AmpliTech from the full rollout (before costs, margins, installation, software, or support). AmpliTech has already secured multi-million dollar POs and LOIs related to TELUS, but the full 30,000-unit rollout will be phased through 2029. Revenue could also include additional products (antennas, services, etc.) beyond just the radios.
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Aidan Sloan (@SluaghainO) reported@jabo_vancouver @TELUS Telus honestly just sucks in general
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MoMoMacro (@MoMoMacro) reported@hennycapital $AMPG adding $AMZN and $NVDA to the customer wall while real hardware is already deployed at TELUS sites is a different animal than an LOI. Market down 2%, this up 20%. That spread is the tell.
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SeaWard 🇨🇦 (@Rare_Minifig) reported@JonFraserTF @TELUS That’s too bad, Telus used to have excellent customer service.
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Mia (@Marielaina3) reported@JonFraserTF @TELUS I couldn't believe how difficult they made it for us to stop our services with them. Never again. They still call us. My husband swore at them last time telling them to quit calling us & hire someone who can speak english.
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Johan N. (@rk8215) reportedThe US government just set a precedent. It ripped the most powerful American AI model away from every foreigner on earth. Critical tech is becoming a "made in America, controlled by America" game. I expect $AMPG to re-rate aggressively on this news, and here's why: AmpliTech is the ONLY American company with a commercialized, O-RAN certified 64T64R Massive MIMO radio. The highest radio config in the entire 5G stack. Not the only one on earth, but the only American one. When Washington starts walling off the supply chain, that one word "American" becomes their moat. The same company also manufactures 4K cryogenic LNAs for quantum readout and defense/satcom RF. American-made, across the exact categories the US just declared strategic. And here's where it gets interesting: Telus is investing $66 billion to modernize its fibre and 5G network and to convert corporate buildings into residential housing. This is exactly what CEO Fawad Maqbool talked about on LinkedIn three weeks ago. Connect the dots. And that's just one project from one telecom company. After this news, do you think US telecom companies will want to keep building on Korean, Swedish, or Finnish radios from the likes of Samsung, $ERIC or $NOK and risk retrofitting the entire network later with American-made tech? No. They'll go straight to AmpliTech, which has the only American commercial product and the patent portfolio behind it. When you buy $AMPG, you're not just betting on the future of O-RAN and quantum computing. You're buying a $200M micro-cap that's the only American-made way to do it. The market hasn't priced this in yet at all. It will. NFA.
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Brookfield👁️❤️🇨🇦💵💦scheme 👉 carneywatch.ca (@kicknsass) reported@JonFraserTF @TELUS I cut the cord about a year ago. Was a mobile customer for 20 years. Couldn’t take them anymore. The overseas service or lack there of, the reception was terrible, wouldn’t work with me on pricing. Very happy with the change. @Starlink next year when contract is up.
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Fada (@dapsyfaj) reported@JonFraserTF @TELUS Canadian businesses suck on customer service , maybe because people have not learnt how to fight for their rights, they just vote silently with their feet. Sometimes you need to bang the table to reset their business brains
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Haeven??? - Nanami's Gay Lover (@hyunibiii) reported@Teena_tina_ Its literally just the wifi that it doesnt work on, why is telus targetting discord bro
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Dividend Alex (@AlexSS94736924) reported@JonFraserTF @TELUS Ever since their customer service switched to 100% AI it’s useless; going to switch soon too
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Warlok (@TheOnlyWarlok) reported@JonFraserTF @TELUS Years ago after cancelling TELUS cell phone service in the 90s, I had to chase Teleus for a year to get back money they owed me from charging after the fact. Several calls to several levels of help later, I eventually got them to send me a cheque. It seems they didn’t learn.
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Sherry (@skldgb) reported@JonFraserTF @TELUS Exactly why I left them as well after being a loyal customer. Very bad customer experience.
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Here for Now (@CardozaBuilds) reported@JonFraserTF @TELUS My Bring It Back with Telus ended mid April. I paid out the hardware and ported to Rogers. I had had enough of their poor service, inconsistent network and their need to charge for a new SIM card even though it was their recommendation as a possible remedy to my network issues.