Telus service status: outage reports and connection issues
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Full Outage Map
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
- Internet (47%)
- Phone (28%)
- Wi-fi (9%)
- Total Blackout (6%)
- TV (5%)
- E-mail (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Calgary, Montmagny, Winnipeg, Edmonton, Steinbach, Fort McMurray, Markham, Grande Prairie, Rocanville, Brandon, Toronto, Vancouver, Toronto county, Pickering, and Kingston.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary
|
Internet | 1 day ago |
|
Montmagny
|
Phone | 1 day ago |
|
Winnipeg
|
Wi-fi | 2 days ago |
|
Edmonton
|
Internet | 2 days ago |
|
Steinbach
|
Phone | 2 days ago |
|
Fort McMurray
|
Total Blackout | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Btaylor (@Btaylor81140) reported@jodyvance @TELUS If Novus services your area, try them. Their customer service is incredible and Iโve only had one issue in two years. It was resolved in minutes.
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๐จ๐ฆ๐ป๐ค๐ (@MgtmMoisan) reported@wyattd09 @TELUS @Rogers Good luck. Since having Optuc installed, I've had nothing but trouble. Getting support takes days out of your life.
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Canadian Dividend Investing (@CDInewsletter) reported@_baserunner Telecom is getting hurt pretty bad right now, so at least it's not all just Telus.
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Del (@FullScopeWelds) reported@chooseyourwow I should have sold my shares but decided not to be emotional. It was a mistake, Telus has terrible infrastructure outside of their fibre business. They're replacing it because they HAVE to. They're also fools though. They could have pulled a line and retained clients.
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Bobby (@youngster1015) reported@truthte52543233 @SchislerCole Bell down 30% even after an unprecedented dividend cut and Telus down 40% and can barely pay their annual 15% dividend yield. Sounds like rogers is doing waaaaaaaay better than bell and Telus combined in a tough industry
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Ryan's Johnson. ๐ง Lets rebuild this culture! ๐ง (@Jhammy51) reportedSwitching to telus **** Roger's man @Rogers @TELUS
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World Citizen (@HannieOkello) reported@TELUSsupport @TELUS Why is your phone service so horrible in Findlay Creek suburb of #Ottawa? No networkS completely in some areas, at home Cellular service non-functional without wifi!!This is an ongoing problem for years now!!
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๐ป (@okseuI) reported@TELUS @TELUSsupport you guys are giving me the worst stress ever right now omfg
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samcan (@samcan123) reported@CDInewsletter @CDInewsletter I own Telus , But I think ๐ค there is a underlying fear of โsatellite to phone technologyโ other than that I donโt see any other major issues. Small things like debt , dividends , market share Low immigration etc all there
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KDMANN (@KDMANN8) reported@Trevor_Neufeld What are people going to switch to? Telus or something else? I need ideas as I am with Rogers and itโs time to switch. I pay for a product and listen to fan 960 and this move has consequences. I have been a Shaw, now Rogers customer for 23 years and I am finally going to switch.
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๐น๐๐๐๐๐๐๐ฆ ๐ต๐๐๐ก๐๐ โ ๐ถ๐๐๐ข๐๐๐๐๐ (@BCFriendlyTodd) reported@jodyvance @TELUS It's trouble when it's trouble. Customer service requires weeks now somehow.
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Rajesh Sharma (@rajshar25) reported@TELUSsupport somebody is trying to scam me in your name by sending โcollectionsโ e-mail. It seems impossible to reach your customer care using phone number from Usa. How to reach telus?
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Nysha Sharma (@nysha1818) reported@TELUS lost husband last year, tried to save the house , couldnโt. Wanted to cease the services until I find a place may be for 2-3 months. @telus wants over $550 to cancel. No compassion, no humanity???? Calls over calls, telling the whole situation 100th time, no solution
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millennialinvestor (@millennialinv16) reported@raygaurca I've never seen anyone hold over 500k of Telus. Not sure whether the be impressed or concerned ๐ค
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Anp๐ ฐ๏ธnman (@spacanpanman) reported$SPACE: A common refrain I've heard from short sellers, skeptics, space consultants and legacy players is that XYZ space investors are absolutely delusional. You know what, they're absolutely right. We are 100% delusional. Can you imagine holding $ASTS for almost 6 years through a constant barrage of FUD and the stock price getting shorted down to < $2? And then being delusional enough to keep buying all the way down AND THEN continuing to hold and buying on the way up? You know who else is delusional? Abel Avellan. This mfer created the direct-to-cellular satellite broadband category in 2017 against all the haters, naysayers and legacy clowns who said it was impossible. At the low point AST SpaceMobile was worth $700M with only $100M in the bank. Throughout the lowest lows AND highest highs, Abel has never sold a single share all these years. This guy must be insane?!? It takes a special kind of crazy to be a founder like Abel and it takes a special kind of crazy to have the conviction, fortitude and patience to be invested alongside him. Let's tip the hat to these deluded strategic investors as well: AT&T, Verizon, Google, Rakuten, Saudi Telecom, Bell Canada, Telus and American Tower Delusional? Crazy? Insane? Yes that's us. "We choose to go to the moon in this decade and do the other things, not because they are easy, but because they are hard..." - JFK (OG Deluded Dude)
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don't chew with your mouth open (@kFaNsUpAfLy) reported@TELUSsupport @TELUS if there is a known issue with @SamsungMobile phones not receiving calls, pls issue a statement rather than leave customers with no resolution.
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Eric Von Schรคfer (@schafer_von) reported@BluelineBardown @Rogers Already had swapped to Telus because I can't ******* stand Shaw->Rogers tech support when their internet breaks because their service quality is horrible.
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Shawniรฑo (@sasieiro) reported@ipawskatyt Virgin Plus is Bell. I don't mind Telus. Until their customer service tells you they forgot to tell you about a 39 dollar outstanding bill that is now gone to collections because, well, they just can't be arsed. Canada has the worst telecoms set up in the world.
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Alex (@Alex_McPhee) reported@DailyHiveVan Step up @TELUS as a local Vancouver company and take over. You will get a lot of customer switches ๐
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NickyJitsBC (@NickyBCjits) reported@jodyvance @TELUS Mine sucks all too. Internet and cable.
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Playoff-Jim (@DiabloPick) reported@Jhammy51 @Rogers @TELUS Telus is the worst company you can change to. They are idiots. You will regret it in no time.
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ms.mom (@ohsoobvious) reported@jodyvance @TELUS Seems like @Rogers or Shaw is just as bad. They both suck.
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Larry O'Keefe (@VelvetCyclone) reportedThe outage map available via the internet that I couldn't turn my computer on to view and couldn't access even if I wanted to because the Eastlink, Telus, Rogers, and Bell towers had no power either?
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Howard Beal (@alexanderBC83) reported@wyattd09 @TELUS @Rogers Why support any internet provider in Canada that has been gouging is for years, both mobile and home. Starlink has been fantastic
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Paul (@paul_siddaway) reported@ColleenEJordan1 @jodyvance @TELUS Thanks for bringing this up โฆ we pay for a Premium Service and getting the services we are paying for is nearly impossible!!!
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Eric Pianarosa (@edp1111) reported@TELUS The TELUS TV+ guide lets me filter by Favorites, but the remote CH +/- buttons still cycle through all subscribed channels. This is poor UI design. Please pass this feature request to the TV product software team.
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whatsittoya (@Murfam4) reported@StuntmanStu @jodyvance @TELUS They sold it. Took me 3 months to get someone to cancel it. Supposed to have kept same price for two years and they jacked it up by $10/month. Brutal.
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MicroChipped Writer Rod (The Total News Junkie) (@dartgunintel) reportedThe local Telus office wouldnt even interview me. The other job starts in late July when I was supposed to take place in a talent competition. As always ive been really surprised by how things are working out, but every time recognizing more and more ways to prevent similar problems. Even better is posting online so other people can know similar information
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Adelhyde (@IamSpaceSatan) reported@dove_of_babylon @StarboardColors Well, the humans on the back end then have to go through and make sure for future queries that the information being given to the LLM gets the info correct. Or that is what would happen if companies like Telus International actually gave a **** if the information is correct.
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Harry Henderson (@MacCash55) reported@BluelineBardown @Rogers If i would i could, Monopoly no telus availble at my address, Just signed 2yr with rogers yesterday, if i new this then no way month to month pay the extra sucks