Telus service status: outage reports and connection issues
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Full Outage Map
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
- Internet (48%)
- Phone (27%)
- Wi-fi (9%)
- Total Blackout (6%)
- TV (5%)
- E-mail (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Grande Prairie, Calgary, Rocanville, Brandon, Toronto, Vancouver, Toronto county, Pickering, Kingston, Surrey, York, Montréal, Barrie, Edmonton, and Bromont.
| City | Problem Type | Report Time |
|---|---|---|
 Grande Prairie
|
Internet | 1 hour ago |
|
Calgary
|
Internet | 9 hours ago |
|
Grande Prairie
|
Internet | 11 hours ago |
|
Rocanville
|
Phone | 20 hours ago |
|
Brandon
|
Total Blackout | 22 hours ago |
|
Calgary
|
Internet | 24 hours ago |
Full Outage Map
Community Discussion
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Telus Issues Reports
Latest outage, problems and issue reports in social media:
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M.Brown (@MsMJBrown) reported@MrStache9 I had trouble with Telus. They’re all the same. The difference between Telus and Rogers is that Rogers doesn’t drop off 10 times a day. Telus was terrible as it seemed to be down more often than not.
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Diva shell (@shellhun44166) reported@SullyCanuck87 @jodyvance @TELUS Rogers is no better awful customer care They are money grabbers too We need more choices both suck
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Canadian Dividend Investing (@CDInewsletter) reported@_baserunner Telecom is getting hurt pretty bad right now, so at least it's not all just Telus.
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ThePodDog (@PadDawg) reportedHey People don't ever get a 3rd party like Telus to have control over things like your heating and air conditioning. I put in for a cancelation of service for the end of the month and I thought it was on good terms. Wrong. They shut everything down 2 hours later. No warning
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Kelly Belle (@KellyBelleO) reported@TELUS I don't know who's running things at telus, but they really don't like putting an offer on the table for their customers. Basic customer service is seriously lacking. 🙄
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meh (@gongshow922) reported@AngryPossum69 @Rogers I would love to but I'm never going back to Telus
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Steve White (@SHW0001234) reported@VanRothnRoll @HoneycutRa @TWilsonOttawa No but I hear from lots (including people in Northern Ontario) that they can't stand the GTA. I'd like to go some day and hang out at the Mervish. My wife went once (for business) and refuses to go back, even though she saw a Jays game from the Telus private box.
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Genes 🇨🇦 Back To Being Grateful,Oh Canada 🇨🇦 (@creativewaves) reportedThe CRTC has again issued warnings to Bell Canada and Telus Corp. over recently introduced fees the regulator says could be in violation of its new policy prohibiting telecoms from charging customers when they activate, change or cancel plans.
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Mattitude (@Mattitude80) reported@garymasonglobe @TELUS They are the worst I have come across. A few years back it took my countless hours on hold and 6 months of repeated calls to setup a new business land line. It's almost as if their staff get paid by making simple tasks as hard as possible
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Jono (@whoinvitedjon) reported@Darrenthiel2 @jodyvance @TELUS Me too - no issues and it's way cheaper than when I had copper
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A-Dub (@AbdiAfrah) reported@TELUS what’s the point in referring a friend for $50 credit if you guys take the friend and don’t give me the credit. Make it make sense don’t promise something during a recession economy and take it back because of your slow SIM card delivery service
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Chaykaverse (@chaykaverse) reported@jodyvance @TELUS It's about time. @TELUS is the worst company in Canada.
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QuikInsightz (@QuikInsightz) reported🚨 #BREAKING: $ASTS Successfully Launched BlueBirds 8, 9, and 10, Completing Its First Multi-Satellite Launch Since April's Setback. What happened: ➜ AST SpaceMobile confirmed the successful launch of BlueBirds 8, 9, and 10 at 2:39 a.m. EDT on June 17, 2026. ➜ The satellites were launched aboard a SpaceX Falcon 9 rocket from Cape Canaveral Space Force Station. ➜ This marks the company's first successful stacked multi-satellite launch since April's mission setback. ➜ Each BlueBird satellite carries a phased array antenna measuring approximately 2,400 square feet, which AST SpaceMobile says is the largest commercial communications array ever deployed in low Earth orbit. ➜ The satellites are designed to connect directly to standard, unmodified smartphones without requiring any special hardware. ➜ AST SpaceMobile says the new satellites are capable of delivering peak download speeds of nearly 200 Mbps for voice, broadband data, and video services. ➜ That is nearly double the company's previously demonstrated peak speed of 98.9 Mbps achieved by its earlier Block 1 satellites. What comes next: ➜ CEO Abel Avellan said BlueBirds 11, 12, and 13 will ship shortly ahead of the company's next launch. ➜ He also said next-generation satellites through BlueBird 37 are already in active production and assembly. ➜ Avellan said, "This first stacked launch is just the beginning. Our focus is firmly on execution: scaling launch cadence, manufacturing, and preparing for commercial service." ➜ Speaking about the mission, he added: "BlueBirds 8, 9, and 10 represent the continued execution of a vision once considered impossible: space-based cellular broadband to everyone, everywhere." The scale behind the company: ➜ AST SpaceMobile says it now operates more than 500,000 square feet of manufacturing and operations facilities worldwide. ➜ The company says it employs more than 2,250 people and has a portfolio of more than 3,900 patents and pending patent claims. ➜ AST SpaceMobile also says it has agreements with nearly 60 mobile network operators representing more than 3 billion subscribers worldwide. ➜ Its strategic partners include $T, $VZ, Vodafone, Rakuten, Google, Bell, Telus, stc Group, and American Tower. ➜ The company plans to initially activate commercial service in the United States, Canada, Europe, Saudi Arabia, and Japan, while also supporting U.S. government programs.
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Tim Connolly (@TimConnoll56040) reported@garymasonglobe @TELUS LOL to bad your TDS is so bad Starlink is pretty good
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World Citizen (@HannieOkello) reported@TELUSsupport @TELUS Why is your phone service so horrible in Findlay Creek suburb of #Ottawa? No networkS completely in some areas, at home Cellular service non-functional without wifi!!This is an ongoing problem for years now!!
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604atom (@604atom) reported@jodyvance @TELUS Yep Telus customer service sucks. Their agents aren't empowered to solve your issue. And then YOU are told to call some other number to be out on hold for hours. And the circle continues
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M.A. - "Losers always whine about their best" (@LayThemBare) reportedHave any of the ISP like Bell or telus spoken against c-22? Or are they onboard with the digital tyranny? Asking because I am going to outright cancel my entire service and go with an VOIP home phone and smoke signals for encryption
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Brady Arruda (@BradyArruda) reported@raygaurca I sold Telus for a loss at $19 per share in 2024, just check and saw its current down by 34% from when I initially held it.
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Wes (@AFKnownWes) reported@jodyvance @TELUS It’s bigger than you think. Under new CRTC guidelines, all of Canadas Telecom’s are to switch to an App based service system. All staff are going to be canned, no more call centres. Rogers is ****** too!
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Del (@FullScopeWelds) reported@chooseyourwow I should have sold my shares but decided not to be emotional. It was a mistake, Telus has terrible infrastructure outside of their fibre business. They're replacing it because they HAVE to. They're also fools though. They could have pulled a line and retained clients.
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Ash Mishra (@ashwani_avgeek) reported@DanAlbas I got billed with similar BS charge by Telus which I did not approve and I had to fight for days to get the it removed. I don’t know how many customer review their bills and how many of them are paying unapproved bill amount
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Andrew Cameron (@Ott_Andrew_Cam) reported@Darrenthiel2 @jodyvance @TELUS The main issue of course is the Triopoly in Canada (plus Videotron a bit) and the excuse of "expensive to service vast Canadian geography." 50% truth. But the main reason is the lack of sufficient competition.
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Duke of Football (@_paulrai) reported@jodyvance @TELUS Absolutely abysmal signal for today’s game
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Kelly Rehel (@kelly_rehel) reported@Telus @TELUSsupport why is it taking 14 days for a technician to come to my house to fix my internet? 14 DAYS!!! I work from home and you’re a national corporation. Get it together!!
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whatsittoya (@Murfam4) reported@StuntmanStu @jodyvance @TELUS They sold it. Took me 3 months to get someone to cancel it. Supposed to have kept same price for two years and they jacked it up by $10/month. Brutal.
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Jambon radio (@Aluminumovercst) reported@Eggs_and_Jakey Telus is who we use in bc Although their customer service and no paper billing drives me absolutely mad. Seems to be the lesser of the evils imo
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Salty Albertan (@FringedCanuck) reported@RVetts Take a trip to the USA and get a phone plan there. Starlink needs to release a phone to users. Sat phone would be deadly. Telus,Rogers and Bell can eat ****.
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don't chew with your mouth open (@kFaNsUpAfLy) reportedThis what u get from @TELUS tech support: me: phone not receiving calls. agent: pls restart phone IF we get disconnected, u will get a call back. Me: how? I can't receive calls. Agent: our phone numbers are able to get thru.. guess who couldnt receive their call!
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Bad Pitt (@thebaddestpitt) reported@TELUS @garymasonglobe Don’t do DMs. Do it publicly so we can shame your brutal customer service.
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Amanda Ginn 💙🧡💙💚-x (@Simbarosa17) reportedWell @telus @TELUSsupport you better get my grandmas landline fixed soon as she is part an outage