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Telus service status: outage reports and connection issues

Why is my Telus service not working?

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Full Outage Map

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  • 50% Internet (50%)
  • 24% Phone (24%)
  • 12% Wi-fi (12%)
  • 6% TV (6%)
  • 5% Total Blackout (5%)
  • 4% E-mail (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Vancouver, Prince George, Fort McMurray, Burnaby, Montmagny, Calgary, Toronto county, Creston, Crowsnest Pass, Grande Prairie, Bayham, Toronto, Montréal, Edmonton, and Quathiaski Cove.

CityProblem TypeReport Time
Vancouver Internet 12 hours ago
Prince George TV 13 hours ago
Fort McMurray Phone 20 hours ago
Burnaby Wi-fi 20 hours ago
Montmagny Internet 20 hours ago
Burnaby Phone 22 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • HoggHead2375
    HoggHead (@HoggHead2375) reported

    @TELUS No. Nobody know nothing. You want to see what I’m talking about You try having a few services. And then You call in for support as a regular customer. And see how well Telus is The whole brand is in shambles. Hard.

  • AlexSte49374492
    Alex Stevens (@AlexSte49374492) reported

    @privacylawyer Where's Bell, Rogers, Telus, Eastlink and all the other internet service providers? Have any of them even said a peep?

  • NLongbottom432
    Mike Meins C.D. (@NLongbottom432) reported

    @MelissaLMRogers @ALEXS80245780 @TELUSsupport I talk to an agent in the call support. My contract had ended and now owned the phone. But bill didn't go down. I had been with Telus for thirty years and moved to Koodo and felt I was being ripped off. Now I know why I wait so long to speak to an agent. I kept them on the line and moved my bill from $120 with most of the bells and whistles that I need to having two lines (my wife and I) for $86 dollars, again with everything we need, lots of data, calling and texting and back to Telus. What got it down from around 95 to 86 was having Telus automatic withdraw. Now I need to talk to them about my $325 cable/internet bill.

  • bcwestmind
    🇨🇦 Ukraine 🇺🇦 needs more ammo 🇮🇱 (@bcwestmind) reported

    I had @Telus Optik TV basic, and internet, for under $100 a month. When my plan ended, I got a bill for a new plan at $330/mo. No lie?!?¿¡!! I phoned them up and got it down to ~$115/mo. When I said no TV just internet, the conversation changed it seems.

  • AllCommand
    InAllThySonsCommand (@AllCommand) reported

    @UnkleHack69 I pay $22.54 a month in Ontario with Fongo. Canadian company who I support. Rogers, bell, and telus are all thieves.

  • QuinnJKChase
    Quinn K Chase (@QuinnJKChase) reported

    @jodyvance @TELUS They advertise that if you don’t have fibre (we didn’t) that you have 90’s service. We had 90’s service just like you have and a pixelated picture when it rained. One thing I do know, at $200+ a month, I sure didn’t pay 90’s prices!

  • navednoorani
    Nav from the True North 🇨🇦 🇨🇦 🇨🇦 🇨🇦 (@navednoorani) reported

    @TELUS Either of the following need to happen for me to get the service I had before - -Find a cost inclusion for loyalty - Roll back to earlier digital boxes and change my wifi etc - Cancel my Services, I’ll go to elsewhere I’m done dealing with @TELUSsupport

  • rkymtnhi78
    jim (@rkymtnhi78) reported

    @MelissaLMRogers @TELUSsupport I pay 60/month for 100gb from Telus. Call them and tell them you’ll cancel

  • Zecco9999
    TIPOE (@Zecco9999) reported

    @VanIsleInvestor Disagree, Telus service has deteriorated materially. People are actually going back to Shaw(ROGERS) in my neck of the woods.Their most impressive stat is they sponsor the WHITECAPS!

  • yegventures
    Lincoln Ho | Yegventures | 何令恒 🇻🇦🇨🇦🇭🇰 (@yegventures) reported

    @Social_Moi @TELUSsupport My suspicion is maybe you called mobility support instead of home support, since TELUS doesn't have home service (except for their City Place contract) in Ontario.

  • PamelaG63253553
    Pamela Jill Garrison (@PamelaG63253553) reported

    Everyone, GET RID OF YOUR CELL PHONES, that will stop the bullshit. NO more control. I have no cell phone since Telus got pay off to the government scam. I am sure these companies will listen when mass amounts of people cancel their compliant devices. SIMPLE........

  • realone0doubt
    Deaks (@realone0doubt) reported

    @MelissaLMRogers @TELUSsupport Lmao $100 a month? I pay $50 a month and have more GB than i can deal with … with telus. I get ur point but maybe slim down ur plan a bit and stop thinking u need every option

  • lkn4chnge
    Bill Tansey (@lkn4chnge) reported

    @TELUS After being on hold and trying to get past IT service reps for about 50 hrs and A week I cancelled and went to Rogers

  • biubiu12
    Barca (@biubiu12) reported

    @MelissaLMRogers @TELUSsupport And let’s add home internet and cable… i pay $85 for home internet with Telus…. My 2 years is almost done. Currently I think I have 250 something. They offer me about $90 a month and upgrade to 1Tb which I don’t need at all. However,Rogers doesn’t service my area, so I am stuck

  • SheldonDuke3
    Sid Ho (@SheldonDuke3) reported

    @jodyvance @TELUS all these cable providers are rip offs..... wien your self off their garbage...or if u must call a competitor..they will give u half price off or so to change providers.....

  • LindsayWiebeRD
    Lindsay I.R Wiebe (@LindsayWiebeRD) reported

    @TELUSsupport @TELUS cut off my grandpa’s phone without notice. Better get it fixed before I file a bigger complaint than social media.

  • HazemAlashsy8j
    Fares🇵🇸 (@HazemAlashsy8j) reported

    @rayp10213 @TELUS I apologize for the inconvenience, my friend, but my family needs your support. Please quote my pinned tweet, retweet it, and comment on it with a period if possible. Donate if you can. 🙏🙏

  • __coderish__
    Rishit Singh (@__coderish__) reported

    @TELUS you guys need better DB role management on your ticketing systems. Like why don't your support employees just know wtf i told the previous 4 regarding the same issue? Even passing postit notes would work better but I guess your asses are too wide and brains too narrow

  • jgarcha
    Jasmine Kaur G (@jgarcha) reported

    Well. @Rogers Shaw, whoever they are doesn’t seem to keen on fighting to keep a 20+ year customer so let’s play the what do people got to offer game? Internet, TV, Home Phone. DM me your best plans @TELUS @FreedomMobile and whoever else.

  • chriskoconnell
    cko (@chriskoconnell) reported

    @jodyvance @TELUS These service issues persist because people like you continue to pay for them despite persistent issues.

  • BcMeggster
    Meggster 🇨🇦 (@BcMeggster) reported

    @VanCityVice You think our Hyro bills will be going down once Telus sucks the life out of it for an A.I. data center. They announced stupidity. We don't nee China's system at all.

  • TELUSsupport
    TELUS Support (@TELUSsupport) reported

    @MedHatCrew1 Our apologies for the disruption, are you still experiencing issues with your TELUS services?

  • LaurieKane16
    Canadian 🇨🇦 gal (@LaurieKane16) reported

    @MelissaLMRogers @TELUSsupport $39/m for Freedom mobile. Unlimited. Free calls to USA and Mexico and of course in Canada. I was with Telus and have never looked back

  • MS_Encarta95
    Charlie Kirk Douglas (@MS_Encarta95) reported

    I got 100GB 5G+ unlimited talk/text within US/Canada/Mexico for $55 through my work plan on Telus I thought I was getting a deal damn

  • MarciaOnTheGo
    Miss Marcia (@MarciaOnTheGo) reported

    @jodyvance @TELUSsupport @TELUS Oh I think I need him! We are having problems with ours too

  • CherieBeneteau
    Unacceptable Cherie B (@CherieBeneteau) reported

    But yet the phone service providers Bell rogers telus etc are silent We are paying close attention to who's silent that shouldn't be

  • fweldon03
    wellie (@fweldon03) reported

    @MelissaLMRogers @TELUSsupport Try freedom mobile Telus is the worst possible choice for anything

  • Patrick_ORourke
    Patrick O'Rourke (@Patrick_ORourke) reported

    I don’t know why I continue to give Koodo/Telus money when I consistently have 1 bar of service on my neighbourhood. I’m told that’s normal, though 🙄.

  • kammornanchor
    Bob Price (@kammornanchor) reported

    @jodyvance @TELUS Same issue here. I've complained about slow speed...a crew came (contractors)...I got a huge bill...even though they said there would be no charge...and still the problem persists. Searching for a new provider as well. @TELUSsupport

  • Social_Moi
    Social Moi 🇨🇦🏳️‍🌈🏳️‍⚧️🐻‍❄️🍔🤣 (@Social_Moi) reported

    @jnbella @TELUS Yes, it's exhausting! Everytime my deal ends, I have to call and say I want to cancel, go through a long rigmarole with the agent until they offer me something decent.