Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (27%)
• Wi-fi (9%)
• Total Blackout (7%)
• TV (5%)
• E-mail (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Edmonton, Grande Prairie, Duncan, Vancouver, Beaumont, Calgary, Toronto, Red Deer, Toronto county, Guelph, Anmore, Montmagny, Winnipeg, Steinbach, and Fort McMurray.

City	Problem Type	Report Time
Edmonton	Internet	1 day ago
Grande Prairie	Internet	1 day ago
Duncan	Internet	2 days ago
Edmonton	Internet	3 days ago
Vancouver	TV	3 days ago
Vancouver	Phone	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  FreedoMan (@advisors_abcz) reported 4 minutes ago

  @FinnStockinger Interestingly, Telus is one of the first telecoms to establish a quantum network.

• 
  hoss (@lacedsunnyd) reported 5 minutes ago

  I PAID MY PHONE BILL **** YOU TELUS

• 
  Jayem 🇨🇦 (@LXXIIpercent) reported 6 minutes ago

  I'm pissed that I have to send my S26 in for repairs due to multiple issues & this phone was just released a few months ago. @TELUS should replace this faulty piece of crap but refuse cuz it's past the 30 days. $2,000 phone that's a few months old & has several software issues.

• 
  JPD (@JDugganhimself) reported 6 minutes ago

  @TELUSsupport Telus sucks. Worst company

• 
  the 小さい kaiju //HOODLUM on SPOTIFY➡️ (@cannaKAIJU) reported 6 minutes ago

  @TELUS Support team is supposed to be coming out today, but the service was supposed to be activated last Thursday and I’ve ate through my phone data to compensate :(

• 
  Mark Burge (@markeburge) reported 7 minutes ago

  Me: please send a tech Telus: okay, but we think it’s a software/network issue on our back end, but the only way to report it is for you to remain on the line and I won’t send a tech till the backend teams says to. And that’s why I’ve been on this call for over 80 minutes now.

• 
  Don Elkington (@don_elkington) reported 10 minutes ago

  @LoveMy7Wood @TELUS My error.. Telus is Philippines and Rogers, India. AI helps them..: note the hold time out; AI explains issues and responses provided for them. So cool; so Canadian.

• 
  Chris Helik 🇨🇦 (@helik_chris) reported 11 minutes ago

  @TELUS I did not ask for a new service. After 20 years of paying for my security system, you would think that you have all the information you need to update my system.

• 
  judy y (@Averyflash) reported 12 minutes ago

  @JasJohalBC Is Brent Chapman operating a boiler room out of the constituency office? I didn’t even know Telus bills could get that high. Is he on a constant vacation somewhere and those are roaming charges? Maybe some high flyer can break this down for us.

• 
  Gordie Susinski🇨🇦🇺🇦 (@GordieSusinski) reported 22 minutes ago

  My @telus Internet went out last night about 10:00 pm. I have been on the @telussupport app trying to get it going. It says I need to get in touch with them but the office is closed and they want to schedule me for TUESDAY! Since automation took over -customer service has tanked

• 
  Marni Miller 🇨🇦 (@miller5252) reported 23 minutes ago

  @Rogers is happy to string you along for 45 minutes passing you from one rep to another and then hang up on you. No way to reconnect. They want you to give up and not call back. How about I switch to Telus?

• 
  n (@CheleNik) reported 24 minutes ago

  @TELUS I canceled the service

• 
  Charles Bodi - 'Be Like Bodi' (@CharlesBodi) reported 28 minutes ago

  @dougransom @TELUS @TELUSsupport That sucks.

• 
  Love My 7 Wood (@LoveMy7Wood) reported 30 minutes ago

  I love the emails I get from @TELUS addressed "Hi valued customer". If I was so valued you would think they would actually know my name.

• 
  Aaron 🇺🇦 🇨🇦🇲🇽 (@AaronYVR) reported 33 minutes ago

  @FanMontanaro It's worse. I pay for OneSoccer in my Telus subscription, and they didn't have the game. And even tough I've already paid thru Telus, I need a separate login and subscription on their website.

• 
  Nickspirit (@Nickspirit4) reported 35 minutes ago

  @onesoccer Since you no longer are showing CMNT on Telus one soccer I’ll be sure to cancel that station

• 
  Life Code (@69LifeCode) reported 36 minutes ago

  If you have who can verify outlier account for you (USA, UK) come let me help you create an account with a working CV that gets jobs. Outlier ✅ Telus ✅ Handshake AI ✅

• 
  Marie Boyce (@MarieBoyce7) reported 36 minutes ago

  @TELUSsupport @TELUS I am so ******* tired of your stupid AI bot that takes 10 min around in circles to get anywhere when you call. It’s bad enough I have to talk to gawd damn people in another country who don’t speak ENGLISH about MY SERVICES.

• 
  Angelle McDougall (@AMAMcDougall) reported 38 minutes ago

  @jenglishman @TELUS They no longer provide any type of help to anyone at the Telus stores. I took my elderly mother there to help clear up her bill. We thought we got there early, but there was a line of of little old ladies with walkers, all waiting for the same thing - some help. 1/2

• 
  suke (@sukekhosa) reported 39 minutes ago

  @mikey_rakkar @TELUS Terrible, getting calls from agents in India who don’t even speak proper English.

• 
  Sadiabc (@74Sadiabc) reported 40 minutes ago

  @TELUSsupport @TELUS most ATROCIOUS customer service…your agents constantly have to “consult” because previous agent didn’t make notes about why I’m calling. been on hold for 59+minutes & counting. All because u STOLE $800+ from my dead father’s account. Just want the $ back!

• 
  Rick Horn🇨🇦 (@RickHorn72) reported 41 minutes ago

  @Pagmenzies @CANMNT_Official @onesoccer Do you pay for the app on top of everything? I already pay Telus to watch on TV. I shouldn't have to pay to watch online as well. I appreciate the help. I hope to see the rest of the Canadian games.

• 
  bijboutique (@bijboutique1) reported 42 minutes ago

  @TELUSsupport @TELUS so I call for assistance to fix my freezing cable and you tell me I have to switch to your fiber network. Get lost! If you think you can force me into a service I don’t want then you have lost the following: Cable internet 5 cell phones Home security @Rogers

• 
  bijboutique (@bijboutique1) reported 44 minutes ago

  @TELUSsupport @TELUS cable is still A mess.Going 2 address it or just ignore upset customers and hope they continue to give you their business. @Rogers can you provide cable that doesn’t continually cut out and internet that actually works? And do this without ripping up my lawn?

• 
  GQTREBOR (@gqtrebor) reported 44 minutes ago

  @RogersHelps your phone system sucks #feedback ******* just hangs up on me time to switch to Telus

• 
  M.Brown (@MsMJBrown) reported 50 minutes ago

  @MrStache9 I ditched Telus over a year ago. My friends in Kitchener & my brother ditched Bell. Too expensive & ****** service. I haven’t had a land line for more than 10 years. I’m with Rogers now, for both home and cell service. Telus I was paying over $100 just for my cell. With Rogers I pay $25 for my cell. Cable wise, Rogers isn’t much cheaper but it is more reliable.

• 
  Hockey Dad (@Coach_JayH) reported 50 minutes ago

  @TELUSsupport @TELUS out of the blue- you cancelled my service. No reason. Just cancel. Is this how you treat customers of 20+ years?

• 
  Mrs-Kolby🍎 (@KolbyRizzo) reported 52 minutes ago

  @rmmh1898 I get daily spam calls from “local numbers” on my @Telus phone line. I even have call screening, it never ends. Telus could put a stop to it but they don’t.

• 
  ChorbyReese. (@ChorbyReese) reported 53 minutes ago

  @cmac229475 @MrStache9 Telus is about to get the boot from our house. There cell reception is garbage outside the GTA.

• 
  ChinoAleman (@chinoalemano) reported 56 minutes ago

  Could a company worth less than $200M be the first name in AI-RAN in Canada? Everything points to yes. The company: $AMPG. Partnered with $T.TO. Precision first, house rule: carriers deploy, vendors supply the layers. The exact claim, full thesis just published: Canada's first AI-RAN deployment will run on AmpliTech radios. Here's the board. 👇 THE ONLY HORSE. Canada has one carrier capable of deploying AI-RAN: Telus. Forced by Ottawa to rip out Huawei, it became open RAN's truest believer. ~5,000 macro sites converting. Half by 2027. It runs Canada's FIRST AI-powered RAN controller, live since September. It's building Canada's ONLY sovereign NVIDIA GPU factories. The first one sold out. 60,000+ GPUs planned. Federal MOU signed. Bell runs a closed RAN. Rogers is selling data centers. One address. ALREADY ON THE TOWER. On every converted Telus open RAN site, each sector runs five radios. Two are AmpliTech's. Commercial. Tier-1. Today. Chosen, per Telus's own VP, for financial strength: Nasdaq-listed, supplying the federal government and NASA. And June 25, on camera: direct supplier, confirmed. Orders EXCEED the $40M LOI by $5-7 million. Telus wants new configurations. Fawad says "which we'll be announcing". THE THESIS, built on the bear case. Telus's VP said in November: no multivendor massive MIMO in the network yet. The 64T64R "has limitations". The customer's own objections. On the record. Now watch the 2026 ladder, rung by rung: ➟ Northeastern validation in May. ➟ PlugFest interop in June. ➟ NVIDIA's AI-RAN ecosystem and NTIA's VALOR in July. Each rung maps onto an objection. And here's why the market cap is the point, not the problem. AMPG doesn't need to out-muscle Samsung or NVIDIA. Telus built its network so radios hang off OPEN interfaces, chosen by a VP who rejects lock-in on the record. In a closed network, the giant wins the AI-RAN jump automatically. In an open one, a sub-$200M company can win a slot. That's not a loophole. That's literally what open RAN was invented for. THE CHECKPOINTS, because a thesis without falsifiers is a pamphlet: ➟ Canada's public certification register (ISED REL). The 64T64R prints there before any press release. Anyone can watch it. ➟ The teased Telus configurations. ➟ August earnings, where conference words become audited numbers. ➟ The red flag, written in advance: November with no cert and no news, and I'll say this thesis took damage. In those exact words. Do not forget, Fawad said that "Telus coming for more and more" and waiting for new configurations. Which one? The market can keep debating the story. I'd rather watch the database. Full thesis, every claim linked. Not financial advice. I'm long $AMPG. DYOR. 📡