Telus Outage Report
Why is my Telus service not working?
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (46%)
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Phone (29%)
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Wi-fi (10%)
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TV (6%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Toronto, Edmonton, Vancouver, Calgary, Castlegar, Lloydminster, Montréal, North Vancouver, Spruce Grove, Ajax, Kitimat, Whistler, Nanaimo, Athabasca and Burnaby.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Phone | |
| Edmonton |
Wi-fi | |
| Vancouver |
Internet | |
| Calgary |
Internet | |
| Castlegar |
Phone | |
| Lloydminster |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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me
(@Sandra18361757) reported
@OlaftheP @rose07611960 @shandro Call his insurance company line or Telus health link they should be able to help
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𝐑𝐨𝐛-YVR 📸
(@RobSpicerYVR) reported
@aggieloveseggs I work in the industry and predicting / implementing at maximum scale is near impossible and crazy expensive. There's network (incl TELUS), Servers, Storage, App S/W & Database S/W that all needs massive scale. Most build to Transaction/Sec knowing bursts will exceed capacity.
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🏌️👀🤦♂️
(@fmj_19) reported
@TELUSsupport @TELUS are your services interrupted. No cell service. No calls or internet. Using wifi.
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Todd
(@robbins1017) reported
Telus down again?
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oatmeal influencer
(@acechhh) reported
the entire telus network is out at first i assumed i was just a loser
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Ivanos'
(@chopstix21) reported
@TELUSsupport is there any outage anywhere in the Niagara region with your cellular service? Just getting no service for any of our Telus phones but surprisingly there’s service with @Bell @Bell_Support.
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therealbigzee
(@therealbigzee2) reported
@TELUSsupport @TELUS service down in Toronto?! Just disappeared out of no where and can’t even access the app.
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Mcp
(@MCP_82) reported
@TELUSsupport Are you having a network issue? Two telus phones in the house are unable to make or receive phone calls - GTA Area
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merz
(@mashleylaurente) reported
lmaooo so is anyone else having issues with the telus network rn because its being dog **** right now
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Amy Stone YT 🇨🇦
(@StonePathExplo1) reported
@TELUSsupport is Telus down or something in the GTA Ontario? I’m on wifi but my “Cell service” says “Searching”
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exit266
(@exit266) reported
@MyLeatherJacket Can I be fair and point out that Telus has a track record of absolutely shitting the bed when they do anything? You should have seen the **** show when the medical records first started switching to them.
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Courtney willett
(@courtney_xo95) reported
@TELUS my service is down!!! What’s going on?? @TELUSsupport
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MEL GENERICO 🦹🏽♀️ /BLM/
(@Melbroxo) reported
Anyone else having issues with service from Telus?
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Jen Maynard
(@novkalwen) reported
No cell signal in west Toronto - what’s going on?? @TELUS @TELUSsupport
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aimee🌻
(@aimee93xx) reported
anyone in @TELUS just lose all service?
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Al
(@alihugginss) reported
Anyone else with @TELUS just randomly lose service?!?!
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Rochelle Strauss
(@rochellestrauss) reported
@TELUSsupport @TELUS Is service down? We have no cell service on any of our phones.
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Karl Gingerich
(@kgingeri) reported
@telus is there a problem with service in southern Ontario?!
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Justin Fleming
(@Justin1Fleming) reported
@TELUS wtf I have to use my damn crappy @cogeco wifi now !! What’s goin onnn ? - Burlington
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Elizabeth Bañuelos
(@lizzybanuelos) reported
@TELUSsupport is TELUS down in southwestern Ontario? Keeps reading “no service” on all our phones.
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Kutzki
(@fynecraft) reported
@TELUSsupport @TELUS I live in Vaughan. 0 cell service or reception. Happened within the last 10 minutes. No idea what's happening. Please fix it
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Perc Angle
(@JHood03) reported
Anyone on Telus? Anyone don’t have service? Can’t make calls or texts?
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Alberta Health Services
(@AHS_media) reported
Teams from Telus and Health Link are working to resolve an intermittent issue with some calls to 811 ringing busy. Please continue to be patient. Health Link does have capacity and is staffed up to help with immunization bookings.
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how27udo@gmail.com
(@how27udo) reported
@TELUSsupport Telus service is currently experiencing an outage. I'm in Toronto. Anyone else experiencing this?
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jae❄️
(@Jaebrdns) reported
did Telus just eat ****
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Bart de Water
(@bdewater) reported
@TangerineHelps what's the best way to transfer my down payment to my notary? They offer electronic transfer, transfer via Telus Assyst Payment and bank draft. Seems you support only the latter?
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Evie
(@EvieNightstar) reported
from
Edmonton, Alberta
@TinDizzy Telus just isn’t good in really old buildings. We switched to Shaw and have zero issues now.
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Kathy Dawson
(@parogy1) reported
@AHS_media @YourAlberta Working with Telus... huge part of the problem right there. @TELUSHealth
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caprice 🌙
(@mintimidation) reported
Is anyone else having issues with Telus rn??? My service is totally gone and can’t come back......
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Mo Mack's
(@MoMacks) reported
@CBCMontreal Not to mention the astronomical prices of their service in general even in the city to create equality between rich and poor kids internet access. Telus,Bell& Rogers have monopolized the market, so no competitive pricing, no product development &no improvement of service.