Telus Outage Report
Why is my Telus service not working?
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
-
Internet (44%)
-
Phone (30%)
-
Wi-fi (10%)
-
TV (7%)
-
E-mail (5%)
-
Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Edmonton, Montmagny, Vancouver, Calgary, Sidney, Sherwood Park, Toronto, Saint-Georges, Purpleville, Prince George, Nanaimo, Ottawa, Richmond, Oliver and Parksville.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
TV | |
| Edmonton |
Internet | |
| Montmagny |
Wi-fi | |
| Vancouver |
TV | |
| Edmonton |
Wi-fi | |
| Calgary |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
-
Greg Guy
(@greglaut_ssi) reported
Why is @TELUS @TELUSsupport time so much more valuable than mine? Get with the customer service program!
-
Eileen Hoyland
(@Leenerrr) reported
from
Edmonton, Alberta
Me and the hubby are considering switching to Telus Fibre for our internet. We have no problems with the quality of Shaw, but b/c we’re mobility clients, Telus is offering GB fibre for $75 plus a bill credit. So honest opinions on quality plz! Anyone have Fibre w/Telus? 1/2
-
William Lincoln
(@WilliamLincolnA) reported
@freedomsupport Will you be offering the Pixel 6 Pro on release day? If so, which colours & storage options? I'm a long time Freedom customer but Telus is offering pre-registration for the Pixel 6, and I need to upgrade to the 6 the moment it's released (my Pixel 2XL is dying)
-
Jackie Kittie
(@hellojackitty) reported
Already @Telus has gouged me for a $45 after pile-driving my bill $350 down the hole in the past month 🕳
-
🏳️🌈 Zakenar 🏳️🌈
(@vdwmontreal) reported
@SamsungCanada To be clear, this isn't an order placed directly by me to you. I'm talking about @SamsungCanada not supplying devices to providers in Canada (Bell, Telus, etc.) They are unable to fulfill orders and yet continue to market your phones. THAT Is the issue.
-
Nate Horn
(@natebhorn) reported
. @TELUS @TELUSsupport honestly the worst service and customer support I’ve ever experienced. Multiple times now have promised to follow up and then nothing. I’m not one to go public about this kind of thing but this has been such a joke. Awful is an understatement
-
Holly 🇨🇦 ⏳
(@Hollymcc3) reported
@TELUSBusiness We have Telus Business with some of our work cell phones. The experience with the agents on the phone makes me hang up and say how much I hate Telus. Customer service has changed in the last five years with Telus to where I used to support Telus but not anymore.
-
SheilaBarry
(@SheilaB06891416) reported
ADT by Telus-your customer service is the worst! Second week in a row on hold for over 40 min!!
-
Greg Guy
(@greglaut_ssi) reported
WOW @TELUSsupport @TELUS been trying to set up call control on my mobiles & have been waiting for an hr. I call the # on the website through my Telus for this purpose. Waited 30 mins, was flogged off as “it was the wrong dept” & now have been waiting 30 mons more.Horrible service
-
Cam
(@CidCammi) reported
@DavidDarcia @CHEK_News flip phones are outdated and don’t have the tech to function with our current infrastructure and society. it’s not just about making calls. maybe telus and apple are working together to bring down costs and if they aren’t then it’s a criticism of capitalism & profit over people
-
Empyr Living
(@EmpyrLiving) reported
Who would’ve thought simply moving internet service to a new address would take 4 hours of talking 6 different agents, losing my internet, misplace my account, and being bounced around like a ball from department to department. @TELUS @TELUSsupport @TELUSBusiness
-
Meh
(@gongshow922) reported
not sure if it's the @Sportsnet app on the playstation that sucks or my @TELUS internet that sucks or if its a combination of both
-
Jesterace
(@jesterace77) reported
@barigord @TELUSsupport Telus is terrible isn't it? We're considering the same.
-
ExposureWatch
(@ExposureWatch) reported
@gingerqueenjen Carrier troubles again. Texts go out twice daily at 8AM and 8PM. Working on it. Apparently their spam algorithms are tuned to flag anything COVID-related as spam. It's mostly Telus having the issue as far as I can tell.
-
Nobody's Fool
(@Canadian_Guano) reported
Stuck in a @Shawhelp & @Telus she said he said **** show. One of them screwed up, just want the phone to work & after 3-4hrs on the phone with Shaw. Don't know what to believe, heard 3 different stories. Shut the cell off not in the mode for anymore BS tonight.
-
pepperonly
(@pepperonly1) reported
@VirginPlus Hey @richardbranson You should buy this back and fix it. They've turned it into a shitpile. Treating customers like **** they hate everyone now. It's not like when I signed up. They're exactly like rogers. I won't go back there. I guess Telus will have to do. They lie as well.
-
C.T. 🇨🇦
(@iStopper1) reported
Either @Sportsnet online app has horrible quality or @TELUS has ****** wifi.. hmm so glad we got the high speed package. Neither is worth the monthly charges @NHL
-
Ken Ohrn (a.k.a. Max VAXX)
(@KenOhrn) reported
@Khelsilem Tech is very similar; not much to choose between them. Customer service: Shaw can be poor; Telus can be awful. They can be played off against each other for serious discounts at renewal time. I'm long-term Shaw and have few complaints.
-
brett b
(@brett_c_b) reported
@EPCOR is there a self serve way on the website to change from variable to fixed rate services, or do I need to call? @TELUS service so bad in my neighborhood I can't use my phone at home most days
-
TELUS Support
(@TELUSsupport) reported
@FaaizaRamji Hi there! We're sorry to know about this. Send us a Dm anytime you need help with your Telus services.
-
Edge O. Erin
(@EdgeOErin1) reported
@thisismwalt @TELUS @TELUSsupport Years ago, Telus "Support" also used to drive me nuts. Maybe it is better these days...
-
Nate Horn
(@natebhorn) reported
Waiting on @Shawhelp to arrive so we can replace our joke of a @TELUS package and actually get some decent customer support and internet service. I’ve never been so upset with a company’s lack of basic customer service. Encouraging all my friends and family to move off of Telus
-
the Claire witch project
(@c1aireify) reported
@Leenerrr We’re in Calgary but used to live in a house with Telus fibre and now live in a house without it and we hate the downgrade. I’m not sure how it would feel switching the other way but we had no issues with quality and wish we could change back.
-
Scott Troudt
(@VeryScott) reported
@SaraKlapstein @TELUS They’ve definitely gone down hill over the last few years. Sadly, you need to get your own router for reliable Wi-Fi. The equipment they use is terrible. That said, their fibre internet is pretty slick!
-
Admiral Burnersides
(@ABurnersides) reported
Great job @tsn and @telus. Six #tsn channels and FOUR are blacked out in #YEG. You've managed to take our money while providing less value, it's clear that customer needs are not a priority. I was just talking about cutting cable, this does not help your case. #telus @CRTCeng
-
Koen@KR United Media
(@KRunitedMedia) reported
@24thminute also that doesn't include any @onesoccer ratings from app and Telus STB, Fubo streams or SportsnetNow app (although apparently latter was down for a while) - might be an extra 50,000 or so...
-
Greg
(@goldenmulletman) reported
@Leenerrr I switched from Shaw five, or so, years ago due to reliability issues and lack of service from Shaw. I work from home so I need reliability. Telus is faster, more reliable and cheaper. Customer service is just as bad unfortunately.
-
Chris Markevich
(@chrismarkevich) reported
@Khelsilem This is a genuinely tough question to answer, as Telus does offer some slightly better packages, but their service is awful. On the flip side, Shaw is rolling out their own Fibre packages once the infrastructure is put in place, but their service has been getting worse.
-
Ian Shaw
(@ianrhshaw) reported
@TELUS most horrific customer service- 3.5 hours on hold - 5 disconnects and no calls back
-
Chet Connor Sr.
(@Chet_Connor69) reported
@TELUSsupport does Telus ever respond to customer DMs????