1. Home
  2. Companies
  3. Telus
Telus

Telus service status: outage reports and connection issues

Why is my Telus service not working?

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  • 50% Internet (50%)
  • 23% Phone (23%)
  • 12% Wi-fi (12%)
  • 6% TV (6%)
  • 4% Total Blackout (4%)
  • 3% E-mail (3%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Toronto county, Vancouver, Golden, Topley Landing, Prince George, Surrey, Calgary, Delta, Edmonton, Osoyoos, Port Hardy, North Vancouver, Lethbridge, Saint-Apollinaire, and Burnaby.

CityProblem TypeReport Time
Toronto county Phone 1 hour ago
Vancouver Phone 2 hours ago
Golden Internet 3 hours ago
Vancouver Phone 4 hours ago
Topley Landing Internet 4 hours ago
Prince George Internet 4 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • robnicholsontor
    Rob (@robnicholsontor) reported

    @cyncyty66 @AndrewScheer It was a secure highway to transmit data. I think the real investigation should have been on the execution failure. The committee wanted to dive into the agreements of Telus, their subcontractors, etc. Telus had no control over a poor acceptance rate

  • Dee_Skwared
    x-DD (@Dee_Skwared) reported

    @telusupport Once again the frustration with Telus continues…got a new digital box and couldn’t connect it because it wasn’t registered! Why wouldn’t Telus register the new box before it gets to me??? There goes 3 wasted hours I will never get back!

  • DonatoG44
    GD (@DonatoG44) reported

    @TELUS your customer service sucks. I have been on hold for over 20 minutes waiting for an agent and your virtual system is just as bad

  • Chicoresh1
    Chicoresh (@Chicoresh1) reported

    @ProvoGal01 @TELUS @TELUSsupport The minute I get calls from anyone that cannot properly speak English I hang up i dont even let them get beyond a full sentence

  • rickdou78681875
    rick douglas (@rickdou78681875) reported

    @Derekrants They're also in all three levels of law enforcement: Toronto Police, Ontario Provincial Police, and RCMP. They work in postal offices, Service Ontario, Service Canada, private security companies, communication companies (Rogers, Telus, Bell, etc).... They are everywhere.

  • MrJohnBifolchi
    John Bifolchi ⓣ (@MrJohnBifolchi) reported

    @globeandmail Honestly Telus sales rep gave me so much incorrect information. They use people outside of Canada and English is a problem.

  • ABRedShirtGuy13
    Assistant Associate Minister of Clarifications (@ABRedShirtGuy13) reported

    @ZoeyFeldman @Brendan78354998 @david_parker Do you not understand the meaning of the word “inappropriate”?? Telus (or other service provider) needs your consent aka PERMISSION to public your name/address in a phone book or online listing, or to use the information for other purposes.

  • Dreadnaugh75872
    Dreadnaught (@Dreadnaugh75872) reported

    @ProvoGal01 @TELUS @TELUSsupport Switch out... Hey, I've got my phone bill down to $40/mo (no contract) at a company who answers the calls in Canada.

  • heiba986627073
    heiba9866 (@heiba986627073) reported

    @SerenaCMah @WestJet They can't even price q plane ticket ask them questions about pricing and they won't know what to say, Telus has trainers and quality agents who have never touched a plane 😢, while Canada has staff with several years of exp who do not rely on scripts

  • Fastcarr
    Lloyd Carr (@Fastcarr) reported

    There must be a way to sue @telus for the piss poor stream vs advertised. What a ******* joke.

  • Hunny_diva
    R𓃟byn (@Hunny_diva) reported

    Been without any internet since 2pm yesterday. Crashed on Friday & Saturday as well. @TELUS @TELUSsupport are you going to fix this next year? Im also looking for compensation. Are you going to pay for my cellular data usage? #Telus #Outage #TelusSucks I may switch providers

  • iambotyb
    That Bright Light is Justice (@iambotyb) reported

    @ProvoGal01 @TELUS @TELUSsupport Cancel them and go elsewhere.

  • MarleneCorp
    Mar (@MarleneCorp) reported

    @TELUSsupport So very tried of daily calls to Telus trying to fix an issue. Had PVR replaced yesterday, now things are worse. Hello Rogers?

  • SilkWilkes
    Donnie Baseball (@SilkWilkes) reported

    @cdntradegrljenn I'm on a $50/mo unlimited plan with Rogers that includes no roaming charges. Absolutely NONE! Longtime Telus customer and they couldn't give me free roaming. Rogers is the devil but Telus got to $17/day for roaming.

  • joe42071
    🇨🇦BASSASSASSIN🇨🇦 (@joe42071) reported

    @TELUS @TELUSsupport why does your network suck *** the last 4 days? Please don’t respond with “restart your phone” or “have you called Telus support”

  • WVanGirl
    West Van Girl (@WVanGirl) reported

    @vesperdigital TELUS health is terrible. Ask doctors who are having to individually correct patients records once they get sucked into Telus health.

  • KitKatKomeBack
    Kit Kat (@KitKatKomeBack) reported

    @DanMazierMP 2/2; building the platform, there was also Onboarding vendors to bring on the pharmacies and clinicians on. Also needed was a 24/7 support network to be available to the pharmacies. Telus has the platform available to any province or private company that would want to use it.

  • 0xdamani
    D A M A N I🤎🦅 (@0xdamani) reported

    @gah_briel37 @AdegbemboB If you're in canada or US.. just send a DM would help out. And gwt telus too signed up and would cover the exams and assessments.

  • aiswift_ai
    Madhan (@aiswift_ai) reported

    @TELUSsupport Appreciate any updates, I have already sent the DM. 1. I have the equipment but no way to send it. But being charged. 2. Not got the refund promised yet. Cancelled the account due to trust issues, now struck with trust issues in refund. @TELUSsupport @TELUS #scams

  • GraceOnFire2
    Life's a Beach (@GraceOnFire2) reported

    @rig_pig_11 @AndrewScheer The government funded the program's development, it was revealed that 85% of the intellectual property is owned by its main technology vendor,Telus Health. This meant the government could not easily transfer or maintain the service without continued payments to the private vendor

  • Cdfrombc69
    cd frombc (@Cdfrombc69) reported

    @ProvoGal01 @TELUS @TELUSsupport Somebody called me about my past due account which I paid earlier in the day and then what I brought up that I'd like to cancel my account she said her thickest Indian accent oh I can't hear you sir and goodbye ******* ****

  • bigjohnson9111
    Big Johnson (@bigjohnson9111) reported

    @vesperdigital Vesper, actual question here, if this prescribing App or program failed how is it that telus has a full prescription renewal service attached to my pharmacy, is it related and if so who paid for it?

  • frontwheelrider
    B r a d (@frontwheelrider) reported

    @JackieBee_16 @Sportsnet I had this problem with Telus too . I haven’t been with them for a couple years now . Much happier

  • ScumLeague
    SLXL-51 (@ScumLeague) reported

    @AmazingZoltan @RightHereEh Telus has NEVER given me a problem. I've stayed with them for years.

  • Junojive
    Nunya Biznez (@Junojive) reported

    @ProvoGal01 @TELUS @TELUSsupport I cancelled all telus ****. Starlink is the way

  • rpayne1956
    Rob Payne (@rpayne1956) reported

    @ProvoGal01 @TELUS @TELUSsupport Try calling CRA or service Canada or any other Government office and you will get the same results.

  • MrDynamic101
    Mike (@MrDynamic101) reported

    @ProvoGal01 @TELUS @TELUSsupport I called for support the other day, I couldn’t understand the agent, his accent was so bad and he could barely speak English I asked for another agent and he became rude and abusive, at least the Philippine agents could speak English Terrible customs r service

  • HabDomination
    Dane Didkerson (@HabDomination) reported

    @MelissaLMRogers This happens every friggin' year for every company. I just called Telus. I spoke to individuals in 3 different countries for an issue. None in Canada. Thanks Telus.

  • Beatsie1
    Beatsie1 (@Beatsie1) reported

    @Kapur_AK in Calgary we have Rogers or Telus. we used to have Shaw. we have NO competition now. the costs keep going up. the service is disgusting. before the Libs did this i had Shaw internet/TV & my cell with Rogers. Both were excellent then. now it's a horror story. Champagne.

  • Royal_Arse
    Derek Braid (@Royal_Arse) reported

    Rogers took ~$82M via Canada Emergency Wage Subsidy program, with top three telcos (Rogers, Bell, Telus) receiving >$240M while paying billions in dividends. Individuals receiving CERB had to repay over-payments, white collar welfare industry did not. Now mass layoffs.