Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (61%)
• Phone (18%)
• Total Blackout (7%)
• Wi-fi (7%)
• TV (5%)
• E-mail (3%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Innisfail, Vanderhoof, Calgary, Vancouver, Surrey, Grande Prairie, Duncan, Mississauga, Sherwood Park, Kelowna, Brampton, Edmonton, Okotoks, Drayton Valley, and Taber.

City	Problem Type	Report Time
Innisfail	Internet	43 minutes ago
Vanderhoof	Internet	3 hours ago
Calgary	Internet	21 hours ago
Vancouver	Internet	1 day ago
Surrey	E-mail	2 days ago
Calgary	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Greg Richards (@Greg_richards12) reported 3 minutes ago

  @RSHFarms @TELUS @TELUSsupport Exactly why we switched to rogers, not perfect service but a fraction of the price and I'm not dropping calls everywhere I go. I Can actually have a conversation through Eberts

• 
  Diversity Workshop, CCIP™ 🔨 (@minnysan) reported 5 minutes ago

  Today an @EPCOR garbage truck took out my phone landline in the back alley. I've witnessed them striking the overhead cables before, but today they broke one. Went through a rigamarole explaining to @telus to send a technician tomorrow. I loath both of these companies, BTW.🤬

• 
  Brine (@foolonthehill) reported 8 minutes ago

  @MPelletierCIO @TELUS is so badly run. I went months dealing with them installing fiber to my door and when it was finally time to light it up, a rep came to the door asking for my ID to run a hard credit check. Hard pass on that for a monthly subscription. So I am not a Telus customer.

• 
  kawstuh (@kawstuh) reported 9 minutes ago

  @Scriptehhh @TELUS This shits not real bro wouldn’t wish it on my worst enemy

• 
  Felonia VonPantsuit (@vonpantsuit) reported 11 minutes ago

  @VanRothnRoll @BrettBitches Life's gonna get tough when I ditch my email and my bank/facebook/x/telus can no longer 'send a code to my email' to complete my login, or send me my bill. I have fking passwords for a REASON!

• 
  f u (@v38128) reported 13 minutes ago

  @ATurneer54354 @elevatereport @unfilteredwkels U are delusional. Go argue with the telus ai chatbot and beg to meet with a higher up over $3. Ur not important u sound poor and your clearly stupid

• 
  czar (@saurfey) reported 16 minutes ago

  @TELUSsupport @TELUS When I saw my current plan on your website, it was advertised as $45 for 5G+ Select 175 Canada-US-Mexico (up to 2Gbps), but when I signed up and ported my number from Public Mobile, I would get billed $55 instead. Why is that the case? Help please.

• 
  Clare A (@Murphysmom67) reported 22 minutes ago

  RN I switched from Telus to Cogeco. I was told I didnt need a new SIM card bc Cogeco runs on Telus lines. Telus just disconnected me from the network. I have no calls, text or data. Your Chat line told me to call Mobility support. Apparently they dont understand what not activated on the network means. I need a Cogeco SIM card or to b reconnected to the network. What can u do to help? @cogecohelps

• 
  jay X (@JasonI_X) reported 22 minutes ago

  @fordnation Ontario. • Industry dominance — Groceries: Top 4-5 chains control ~72-80% market share, fueling high food prices (up 30% in 5 years, highest G7 food inflation). Telecom: Big Three (Bell/Rogers/Telus) hold 80-90% wireless market, high bills. Car insurance: Elevated rates in many provinces. • Real estate — Foreign buyer ban extended to Jan 2027, but past offshore/domestic investor activity inflated prices; housing remains unaffordable. • Private colleges — “Diploma mills” exploit international students with misleading promises, poor quality; crackdowns ongoing amid permit caps. • Tax overload — Paycheque deductions, GST/HST on buys, property taxes, embedded in utilities/fuel/bills, plus annual filings — heavy multi-level burden. Other pressures: Soaring cost of living (groceries/utilities/housing), long healthcare waits, big bank fees, productivity stagnation, wage insecurity despite data debates.

• 
  Carey Bolam (@CareyBolam) reported 23 minutes ago

  @TELUS Are you sure? I got an "Improve your Telus Service ..." about the call I received asking me to rate the CSR's performance

• 
  peter the butchwhore (@hotglassofskank) reported 23 minutes ago

  it’s crazy that telus can charge me $135 to cancel my internet service when they do not offer the service at my new house. like that’s a YOU problem.

• 
  Alicia Bell | Performance & Fitness Coach (@TrainItRight) reported 25 minutes ago

  @TELUS Its frustrating going from an influencer account at one point to bad customer service and sky high bills.

• 
  Clayton (@phinx404) reported 25 minutes ago

  @stormymarie13 @TELUS Service is atrocious. Someone over seas. Can’t understand what you’re asking and just put you on hold then hang up on you. Better off getting a phone in USA with unlimited roaming

• 
  Stephen (@prairieoceanboy) reported 26 minutes ago

  @bruce_mcgonigal @bcndp YUP I have had same & did reach out to find out "who" has authority to use system & the emergency coordinator after some pushing sort of admitted besides keystone copsxHe suggested RICHMOND ndp mla So I called Crickets I will call Telus to see "who" they would allow

• 
  Ghost In The Payroll (@teendontmiss) reported 34 minutes ago

  Use the adspower antidetect browser to help you navigate these sites effectively Handshake Al ($30-$125/hr) Alignerr ($25 - $100/hr) Mindrift ($15 - $60/hr) Outlier / Scale AI ($15 -$50/hr) DataAnnotation tech ($20-$40/hr) Telus International ($14-$20/hr) OneForma ($12-$22/hr

• 
  Garth Grimm (@grimm_garth) reported 35 minutes ago

  3 hours on the phone with tech support yesterday for a family member. He failed to mention moving the dsl cable from one port to a different one on the router. Service tech was here today and switched ports and fixed the issue. Do better @TELUS your customer service is a joke.

• 
  Jas (@keepontruckin78) reported 45 minutes ago

  @JayGenXer @Rogers After Rogers Home phone got bought out and gutted by Primus I left them. The writing was on the wall as they couldn't compete on coverage with Telus in BC and their prices kept increasing for mediocre service.

• 
  ⚡️₿ is Hope (@Hawkmo0n) reported 45 minutes ago

  @BoomerDivvies @TELUS Amen!! The duopoly situation that CRTC allowed with Rogers and Telus is one of the leading reasons they can get away with such horrific service.

• 
  JonBoy 🇨🇦 (@jong9548) reported 45 minutes ago

  Telus World of Science TWOS - So much water damage. Why? Sure. Lotsa rain. But the damage is excessive. Are the Engineers that designed the building boy responsible ?

• 
  Bryan Clarke (@CoastalClarkey) reported 46 minutes ago

  Haven’t had a family doctor for over five years now. 🇨🇦 Try to sign up with some online company called Maple: sure no problem, take all my info….then they hit you with “join for $85 / mth.” Try sign up with Telus MyHealth: sure no problem, take all your info…no appointments available. Checked three months out. Canadian health care is so bad. Our BC government runs >$10B deficit, yet outcomes are simply terrible. Luckily, I live near Washington USA. Maybe I’ll just get a doctor down there to finally see how expensive it really is (or is not).

• 
  Topyyan (@topyyan) reported 49 minutes ago

  @TELUSsupport @TELUS It’s really frustrating not getting support I asked for. I contacted through your toll free phone number on 3 different days, requested that my internet and home security to be moved to new home. A technician came and worked only on internet and left. Sad!!!

• 
  Unacceptable Andrew Scheelar (@andrewscheelar) reported 50 minutes ago

  @govt_corrupt Signed up to new internet provider after Rogers made Shaw turn to **** and it was included in the price. They're just giving cable away now (really it's just a Telus locked android box and "cable" and internet are the same physical wire and digital signals now anyway, it's all the same now) But if it cost anything we wouldn't have gotten it.

• 
  Michael (The Young Buck)🧢 (@YoungBuckFarms) reported 51 minutes ago

  How often does everyone else get calls from Telus, or another phone provider? Weekly? I just don't answer anymore. I always told them, don't bother me unless you can give me the same thing I have for less $ or a better plan for the same $. And no, I don't want a new damn phone

• 
  B.R (@Blurrr_y) reported 52 minutes ago

  I swear whoever runs @TELUS must be complete morons. Ported 2 numbers to a competitor and then went to @TELUS to return the devices. They tell me I should have told them first I was porting to another service so they could ‘prepare’ my bill but since I didn’t it’s more difficult

• 
  Parental Advisory (@Parental_OnX) reported 56 minutes ago

  So latest update. STILL no @TELUS services at the new house. A LOT of conflicting answers, with any luck tomorrow it gets done finally. And if not then I am just going to cancel everything and go with starlink and put in a consumer affairs complaint. Absolutely ridiculous to take 10+ days to get services connected. Especially with the reasons given. I understand the broken line, but that was repaired last Thursday by the only competent person to come yet. Then to be told to "reboot the equipment" when we don't even HAVE equipment yet.... This is the problem with cheap overseas support that just reads from scripts and doesn't ever listen to anything the customer says. Get your crap together Telus, people are paying you literally thousands of dollars a year for some of these services and your techs half the time done even have the tools or skills required to do simple repairs or swaps if needed.

• 
  RemotePro (@remotepro_co) reported 57 minutes ago

  🚨 New Remote Customer Support Jobs Discover top roles at Goodville Mutual Casualty Company, ParentSquare, TELUS Agriculture & Consumer Goods, Stratus, Clarity Partners LLC, and Inspectorio 👇

• 
  Stanton (@StantonsLab) reported 58 minutes ago

  @DarrenJMoots I posted on my old account that I was selling telus at 20 in January Mty why has been a real dog but it's very short sightedness They're closing down all their crap businesses basically Papa Murphy's and they're going to come out way better Short-term pain long-term gain It's a huge holding of mine like top 10

• 
  William Brook (@WilliamJBrook) reported 60 minutes ago

  @emmagmay Express service if it was Telus

• 
  Darksyne 🇮🇹 (@Darksyne2) reported 1 hour ago

  @TELUSsupport @TELUS 2 days without having access to internet. It’s 2026, it’s inexcusable to have network outages with today’s technology. You’re just as bad as Rogers… Definitely not renewing with you idiots…

• 
  Passive Prairie F.I.R.E 🇨🇦 (@prairieFI) reported 1 hour ago

  @genymoneyca Have had zero issues with Public Mobile so far with my teens phone. Was looking forward to using my @WealthSimple discount on my contract renewal with Telus in January, I might have to consider Public as well.