Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (57%)
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Phone (19%)
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Wi-fi (10%)
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TV (6%)
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Total Blackout (4%)
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E-mail (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Vancouver, Calgary, Brandon, Grande Prairie, Duncan, Edmonton, Langley, Saskatoon, Gibsons, Sooke, Toronto, Richmond, Oliver, Surrey and Kamloops.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Internet | |
| Vancouver |
Internet | |
| Calgary |
Internet | |
| Calgary |
Internet | |
| Calgary |
Internet | |
| Brandon |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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HP
(@HPSauced44) reported
@Rogers Hey Rogers, leave me alone! I've been hounded with calls since my departure to Telus. The telemarketer then doesn't even try to match or better the plan but expects me to consider it. Just stop it, bad tactics.
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Terry W
(@Terryw2017) reported
@Insidethewalls1 @CityOfVictoria Isn’t the use planned by Telus the best use for the land ? Was this sole source? Was there a market valuation done. ? Seems to me this isn’t necessarily a bad deal
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michael
(@michaelvalli77) reported
@AkraM_PoweR @koodo This company is absolute crap. Leave if you can. I was with them since the start, and their move to Telus in the last couple of years has ruined them. Do not but a certified pre owned phone from them. They will send you an old phone.
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Lawso
(@lawso2010) reported
@TELUSsupport @TELUS we were transferred 2X today to Telus home service and the #was not in service ??? Our home internet/phone and cable service doubled in 1 month ??? Seems to be a bit much
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#Çözmek
(@sadthrhotmailc1) reported
Just got a shocking service from @TELUS on my 3rd month with them as a customer. I raised an urgent and important issue thru call back (#18665582273) waited and explained, after 45 minutes, 25 sec the Finance Rep hung up my call without a solution. #poorcustomerservice
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TJ@C2Sky
(@TJC2Sky1) reported
@Telus and @TELUSsupport - was on line with Customer Service. Asked for the email of someone higher-up regarding my concerns. Was advised there was no email they could provide. How very odd.
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Twisted Associate
(@2001AGoofyMovie) reported
@WhistlerBlckcmb @TELUS Would be cool if we could ski any of the terrain but @VailResorts doesn’t want to pay ski patrollers to open any of the legendary terrain in whistler. They can afford to pay people to make sure we buy food at the lodge and tell us to slow down though.
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Stephanie Gentile
(@stephjgentile) reported
@TELUSsupport Sorry we could not retrieve your Telus tv service information, please try again later
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Yel 🚩🚩🚩
(@yelgabs) reported
@jbeda @CenturyLink Main reason I had to switch back to cable internet. When I had fiber issues it takes Telus a few days to send a tech. when the tech sees it’s related to the actual wire, they schedule a specialist. This takes two weeks every time. Not good for WFH life.
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Karl Wright
(@plumbkinhead) reported
Returned the Pixel 6 and got the Motorola Ace 5G or whatever it's called. TELUS store in the mall seems decent. Not sure they understood, but were understanding. My hotspot issue may be Pixel or Android 12? Motorola could definitely solve my issues. Going to test.
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michael
(@michaelvalli77) reported
@Clearwest Stay away from Koodo/Telus....terrible service, customer service not even based in N.America, and selling used phones for a premium ...broken used phones Koodo you turned into a vile company...was with you from the start, but your Telus ties have made you borderline criminal
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Matthew Fougere
(@bullyicbc) reported
Guess what I did @telus. I disconnected my front door sensor, removed interior motion sensors, taken down non working camera's, took magnets off contacts and only am allowing select sensors for fun and not rely on them for anything secure, because they are not secure @AlarmDotCom
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Shawn Logan
(@ShawnLo) reported
Dear @telus please stop your nightly robocalls, if I am looking for a service I will contact you. It’s 2021, I am going to research and make an informed decision. I will never buy a service on the fly from a company cold calling me, for my home services. #annoyed
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CFL_4_Ever (Jeff)
(@CFL_4_Ever) reported
Apparently Service Canada has suspended my SIN … 😳 @Bell @Rogers @Telus fix this fraudulent call problem
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Mike Raven
(@DR_Ravenstein) reported
@Shawhelp Yes. More than one person has mentioned in passing that Shaw was getting out of handling email service like Telus did. I found that odd since I have never received any notice by Shaw myself. I am trying to find the source of this rumour.
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michael
(@michaelvalli77) reported
@Clearwest Koodo/Telus nothing but problems, customer service not even from North America
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Eh
(@BudweiserGirl) reported
@xxferrari This is why I have telus take it out automatically so I don’t have to deal with this ****
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michael
(@michaelvalli77) reported
@WinterhawkMom @koodo Koodo is not the co. They used to be, pre-telus, where you had trained, knowledgeable and friendly customer service agents to help Now your cust service isn't even based in North America.
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Rajesh Sharma
(@rajshar25) reported
@TELUSsupport Update - Telus Twitter support promises me a callback 48 business hours - practically after new year after taking into account holidays. Called customer service again which accepted mistake and said internet will be restored but did nothing. It's a complete shitshow @Tonygeheran
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Ed Chernis
(@edchernis) reported
from
Ucluelet, British Columbia
There’s a third Kingsman movie in the theatres. If you want to catch up on the series (Secret Service and Golden Circle), you can rent it on Prime Video or Apple+ for $2.99. Telus, however is charging $5.00. WTF?
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Fermes Chauvin Farms Ltd.🇨🇦
(@MoeChauvin) reported
@woody_VA My experience, Had Roger’s in the past. Always dropped calls and connection issues…switched to Telus and much better service with 0 dropped calls
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Twisted Associate
(@2001AGoofyMovie) reported
@WhistlerBlckcmb @TELUS Are you guys gonna open any chairs today??? Pretty pathetic that symphony was shut down for the entire series of bluebird days after the storm last Friday. Really sad what @vailmtn ownership has done to the ski patrol staff here. Been at whistler 25 years and it’s night and day.
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Neal Jennings
(@nealjennings) reported
So I finally got my Telus internet installed and operating this week, and after *months* of Lightspeed insisting my DNS problems were not their DNS problems, magically the DNS problems are all gone.
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Kevin MacNeill
(@MacneillKevin) reported
@TELUS @TELUSsupport 24 yrs as client. Same package now 40% higher. Not able to speak to anyone from customer loyalty. Hey @bellcanada want a customer for 24 yrs?
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East meets West
(@KeeperOfSheep) reported
from
Edmonton, Alberta
@TELUS with @Shawhelp adding #ShawBlueCurve to #Firestick, isn't it time you unblock #PikTV from running on devices that clearly can support the app
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Noel25
(@ayja147) reported
Telus sucks like toilet water in my humble opinion.
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Dogtor Freud
(@dogtorfreud) reported
@TELUSsupport @TELUS tried Firefox and it is asking for my location?!? Why would you need that! If I don’t give my location it won’t let me order. And in safari where I don’t give my location it sets me as bc. Please fix. It’s absurd.
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Travis Harder
(@TravisHarder2) reported
@ShawInfo just switched from Telus to Shaw, even worse! Crappy picture on my TV and they won't send anyone to check the line. Internet speed goes from 50 MBs to 400 MBs back to Telus again I guess and a complaint filed to Commissioner for Complaints for Telecom-television Service
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Bill
(@bfrankdc) reported
@TELUS #telus has got to have the worst customer support out there
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kevin roelans
(@lkjcfarmer) reported
@woody_VA Just updated phones stayed with bell I have had no problems salesman told me virgin uses bell towers had Telus 5 or so yrs ago nothing but problems