Telus Outage Report
Why is my Telus service not working?
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
March 02: Problems at Telus
Telus is having issues since 04:20 PM EST. Are you also affected? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
-
Internet (44%)
-
Phone (30%)
-
Wi-fi (9%)
-
TV (6%)
-
E-mail (5%)
-
Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Edmonton, Vancouver, Richmond, Oliver, Parksville, Calgary, New Westminster, Montréal, Whistler, Montmagny, Swift Current, Spruce Grove, Duncan, Kelowna and London.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
TV | |
| Vancouver |
Internet | |
| Richmond |
TV | |
| Oliver |
TV | |
| Parksville |
Internet | |
| Vancouver |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
-
Nobody's Fool
(@Canadian_Guano) reported
@GeorgeHampton25 @TELUS salesmen are the problem in our neighborhood. Bunch of shysters.
-
Devon Schmidt
(@DevonSc09287193) reported
@TELUS I have honestly had enough. I am located less than 20km north of downtown Calgary in a populated area with literally no obstructions to block cell service, why do I never have service? Maybe try putting customers first, instead of shareholders. Upgrade your infrastructure!
-
Reluctant Writer
(@Kalebfenoir) reported
from
Edmonton, Alberta
Seems my internet is down. Out of nowhere. Thought it was my wireless, but checked my phone and it's no longer connected either. Using LTE right now. Hope it comes back by morning. I haven't seen any other real reports of a Telus system crash yet.
-
Ruspar Dwin'anea
(@Ruspar) reported
@SpyderMo Telus has been the best for me. Bell is horrible to customers AND employees. Rogers... well... they're all talk
-
Ashish Mehra
(@GhantaBabaJiKa) reported
@TELUSsupport @telus Your customer care service is so pathetic. I just cannot reach an agent. Your voice command service doesnt understand anything and I have to repeat each thing 10 times.
-
OutermostGhost 💀💜 | Opossum Ghost VTuber
(@OutermostGhost) reported
Having Telus issues today so might have to cancel stream. Will keep posted.
-
Apoorv Badgujar
(@apoorv66) reported
@TELUSsupport I have already sent a text message to Telus Support
-
Jaay
(@JEREJeremiah) reported
I just want someone to offer me a good phone plan at Rogers so I can switch. Being a new potential customer again sucks. Telus got the prices, but Rogers got the coverage
-
Honey Horneè
(@StephHammy) reported
Hello, sorry, please excuse my cat. He has diarrhea today. If you can hurry ******** up that'd be great. Me to the Telus technician.
-
Michael Phillips
(@GRIMMYinthe604) reported
@SmokeCityFC1 @GlassCityFC There’s a Telus manager reading this and shaking their fist at you muttering “we are a national service provider now god damn it… so what if we were the 3rd choice of a 3rd rate Sawker team”
-
Matt Seegobin
(@MSeegobin) reported
@TELUSsupport hey telus! Could you look into your network at The Ottawa Hospital - General Campus? I’ve got 2-3 bars on 5G, but absolutely ZERO data. Nothing loads. Send help!
-
Adam Steinson
(@SteinsonAdam) reported
@Izzy_in_Ottawa @TELUSsupport Is Telus Support an Oxymoron? Is this a parody account? What a horrendous company for customer service or troubleshooting
-
Mohammed Halabi
(@MyBillsAreHigh) reported
@TELUSBusiness Incorrect charges on customers' invoices. Telus seems to charge for everything and anything possible. What would be a quick call with any other provider takes hours with Telus. This isn't the company I worked with 10 years ago. Bring back your Canadian based customer service.
-
Apoorv Badgujar
(@apoorv66) reported
@TELUS @TELUSsupport no entertainment and cut out from world. I went to my neighbor and asked them do they have internet, and they have SHAW and it's working for them. Only reason I'm not switching to SHAW is they doesn't have home security. Lat 4 days are pain in my a$$ and P7
-
Ray McLellan
(@KotoMclellan) reported
@TELUS just curious as to why your system is still so archaic? Trying to make a delivery to a customer and the phone numbers underneath your system still will not dial without a one in front. Or if they are a local number they will not dial with a one in front.
-
Micheal-Lineright
(@MLineright) reported
@NantucketBeef No problem Telus is hiring
-
Apoorv Badgujar
(@apoorv66) reported
@TELUS @TELUSsupport It could have fixed in the moment, this is horrible service from Telus. Again, today morning I called them, they said appointment has scheduled for April 15, I said I never booked any appointment or got any mail for confirmation, they're saying we have P4
-
@TilbayGeoForce
(@tilbaygeoforce1) reported
@Telus I was told you had noticed I was having connectivity issues and would be monitoring. Whatever or whoever is monitoring must be sleeping as I lose connection to internet 7-8 times a day. I just tried downloading a manual which failed twice. Message said connectivity issue
-
Seditious Me
(@SeditiousMe) reported
@dirklancer It took a year+ for Telus to fix a glitch that made it so my relative could not call my shaw number. They first blamed it on shaw. Then they attempted to fix it but it did not work. They finally sorted it seven months later. That is not the only number that could not call me
-
D. Martin
(@nitramdf) reported
@TELUSsupport my telus home security system is garbage has been since day one! now my doorbell cam doesn't work! The only reason I haven't called is I don't want to be on hold!
-
LeoIndizivel
(@LeoIndizivel) reported
@TELUSsupport Thank you, but every time I try to send Telus Support a DM, I get a message saying "Failed to send message". This is a first to me. Could you, please, initiate a DM with me just so I get the chance to reply with my message? Thanks!
-
RossCreekNation
(@akaRCN) reported
Does anybody else have issues with their Telus Optik cable box constantly freezing & restarting?
-
rvelvetpandascreens
(@rvelvetpandasc1) reported
@calgarytransit If the SB stop at 1st St Sw and 7th Ave is open again, you should probably remove the "temporary stop" sign in front of the Telus Sky. People will be confused.
-
Matt 710♨️
(@Matt_N710) reported
@KyleDillon88 @DonnieandDhali I'm on Telus too and hearing the same issues
-
Commissioner Miner
(@fanCRTCProfling) reported
@BigBadJuan @TekSavvyNetwork The protection part (or lack of) is under confidentiality at the CRTC to protect the brand names. Trust and reputation issue & likely class action issue. Telus even threatened the media with a lawsuit for just a small portion of the story.
-
Justin Brattinga
(@JustinBrattinga) reported
Extremely disappointed with @TELUS this week. After calls to try and fix my “gigabit” connection only getting 50-100mbps, they failed to make a scheduled appointment Friday, which led to me calling to schedule a tech, only for the tech to fail to make today’s appointment.
-
Apoorv Badgujar
(@apoorv66) reported
@TELUS @TELUSsupport on call to get this resolve asap, still they doesn't have any answer. I'm giving hotspot from phone to my PC, so I can work, bought extra data at $100, I don't want any Telus cx to go through these level of service, nowadays no internet means no work and P6
-
Apoorv Badgujar
(@apoorv66) reported
@TELUS @TELUSsupport sent this to escalation Team and they're looking into this. Seriously, these is the pitiful service, from past 2.5 yrs I'm using Telus & now I was about to switch my 2 phone lines. From past 4 days I don't have internet and spending each day 2hrs P5
-
Seditious Me
(@SeditiousMe) reported
@dirklancer Got in trouble from official type people- YOUR NUMBER IS DISCONNECTED AND WE COULD NOT REACH YOU- Um no it is not, here let me phone my house with my cell phone while you watch- I was unimpressed with the tone, but it did change after that offer. They were with Telus, too.
-
ArkhamSmoke 🖤 | budstuff.club 💛
(@BudstuffClub) reported
@StonedMasons_ currently in the middle of a consumer affairs report against them and one of their partner collection agencies for the agency trying to tack like 300% interest on after hitting the agency. Telus is also claiming a different amount on my report so shady **** ongoing lol