Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (51%)
• Phone (27%)
• Wi-fi (8%)
• Total Blackout (7%)
• E-mail (4%)
• TV (3%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Grande Prairie, Calgary, Vancouver, Mississauga, Edmonton, Duncan, Montréal, Whitecourt, Hamilton, Lethbridge, Port Moody, Burnaby, Richmond, Yarmouth, and Edson.

City	Problem Type	Report Time
Grande Prairie	Internet	4 hours ago
Calgary	Internet	11 hours ago
Vancouver	Internet	1 day ago
Mississauga	Total Blackout	1 day ago
Edmonton	Internet	2 days ago
Vancouver	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  C Lo aka Vandal Savage (@intrikitt) reported 6 minutes ago

  @TELUS @TELUSsupport you guys are an ABSOLUTE JOKE. I booked my security and internet services with you since July 17th for today, yet you changed my booking with the bell Rep to a random Friday... I then call you TO CORRECT the issue, which you say you did for today..

• 
  ALPHA MALE! (@dingoboy70) reported 6 minutes ago

  Telus come get your equipment. This entire worst customer service experience has been going on now for a week. They cancelled our service when they were told not to? they had us on hold for over 2 hours & now this. This is the problem when a company has a monopoly

• 
  Ⓖr౯g ®️ (@_Greggers_) reported 8 minutes ago

  Why is the @telus service so brutal in the Orillia area? I haven’t seen 3G pop up on my phone is ages

• 
  子非鱼（图片来自爱德华.琼斯素描） (@Gabriel66345738) reported 8 minutes ago

  @TELUSsupport He said no idea. Probably it is the cable which I use it to connect device and Model. I know he is wrong because I always use cable with no such issue before. Telus does not follow up.

• 
  Top Dawg (@TopDawgxy) reported 11 minutes ago

  @araghougassian Yea because their data is ******* horrid, just use Telus or ur not gonna get 5G/LTE anywhere especially with Freedom

• 
  C Lo aka Vandal Savage (@intrikitt) reported 12 minutes ago

  @TELUS @TELUSsupport I WILL be escalating. Cause I have gotten zero resolution in a company I have been with for 20+ years. FIX THIS NOW.

• 
  Kurt Rowland (@ruhbarb19) reported 15 minutes ago

  @FringedCanuck @Starlink Interesting as I had Starlink for several years and never an issue. Telus ran fiber optic out past our place and offered a great price.. so we sucked in and got hooked up. We have been having issues with it cutting in and out the past few days. Strange coincidence

• 
  theredlion (@thered_lataleph) reported 16 minutes ago

  @TELUS Don't get involved with this company. They are the worst for customer service. They have apps that don't work and if you ask for a paper bill you get zero information on it. Then you try to leave them and they harass you and charge you hundreds of dollars. Think illegal

• 
  John Iosifov ✨💥 Ender Turing | AiCMO (@johniosifov) reported 19 minutes ago

  TELUS deployed a voice AI agent to call new home internet customers in their first 90 days. Not to resolve a problem. Not because the customer called in. Just to check in. Result: customers who got that AI welcome call were less than half as likely to cancel within 30 days. That's proactive retention — and it completely inverts how most contact center AI is deployed. The standard mental model: AI handles inbound. Saves cost. Deflects calls. Reduces headcount. TELUS ran the opposite play. Outbound. Proactive. AI-initiated. And the economics are brutal in a good way. Every churn prevented is worth months of subscription revenue. Voice AI at scale means you can make that call to every single new customer — not the top 10% who triggered a risk score. Gartner projects $80 billion in contact center labor costs cut by AI this year. 88% of contact centers now run some form of AI. But 75% haven't operationalized it. They have tools. They don't have outcomes. The difference between TELUS and the 75%: TELUS defined the outcome first (reduce 30-day churn), then designed the intervention (proactive welcome call), then measured it. Proactive > reactive. Always. In contact centers and everywhere else. This is what the call center AI conversation is missing. Everyone's chasing deflection rates. The real money is in the outbound plays nobody's running yet.

• 
  Shawn Tock (@TockShawn) reported 20 minutes ago

  @RogersHelps @rogers: 15 hours with no internet, using my @telus phone as a hotspot. At 8 am, you said it'd take 4 hours to fix. Then 4-6 hours. Then the Rogers outage page kept extending the resolution time by an hour. Now an agent told me 24 hours. WTF? Unacceptable.

• 
  Anti-book banning (@DMadigin) reported 22 minutes ago

  @RogersHelps It was door to door sales and I ended up switching my; cell service (2 numbers), internet and TV service to Rogers based on the salespersons GUARANTEE that Rogers would pay the penalty to leave TELUS. I explicitly with emphasis told him I had JUST renewed with TELUS and there

• 
  乇ㄥ 丂卄爪ㄩ尺ᗪ卂🦍 (@shmurdaxucesful) reported 22 minutes ago

  Everybody was earning from remote jobs until it was my time to earn too, all my applications was rejected 💔 failed atlas assessment, mercor rejected my applications, turing rejected, telus rejected, everything sucks not even a better job to depend on😔

• 
  Nick Pena-Alvarez (@NickPenaAlvarez) reported 22 minutes ago

  @MichaelFGittins @Rogers @TELUS Seems like it, but this is just another problem we have had with our rogers service in the last 3 months

• 
  chris deegan (@chrisdeegan6) reported 24 minutes ago

  @Sportsnet Thanks for streaming it on your pay platform!! You money grubbing ******** just sent another customer to Telus

• 
  Lois Roper (@LoisKRoper) reported 25 minutes ago

  It is shameful that during fire evacuations that the cell service providers cannot provide better service throughout the valley in the safe areas. From Enderby to Cherryville to Okanagan Falls, two bars is not sufficient let family know we are ok. Do better! @Telus @Bell @Rogers

• 
  MRD (@MRD87694463) reported 28 minutes ago

  @MPelletierCIO 9$ target, at that point depending on what telus is doing, its an acceptable buy if they havent removed most of their old management, then its not a buy yet as they will continue to allocate capital incorrectly. It's hard to allocate capital correctly if you believe you dont need to understand how the technology works that you're managing and building. Bad Culture. Truth hurts. Telus is a dud until they clear the house

• 
  Edmonton Lilly (@BabyGirlWife) reported 33 minutes ago

  @TELUS @TELUSsupport Your customer service sucks. You came in UNIVITED and upgraded us to fiberoptics. Which is causing PROPERTY DAMAGE!!!! But your AI DOESE NOT HAVE A WAY TO RESOLVE PROPERTY DAMAGE! THERE IS A ******* SINKHOLE AROUND YOUR POST!!!! #propertydamage

• 
  Dwayne Lessner (@dlink7) reported 38 minutes ago

  @TELUS i have been wanting/waiting to cancel my satellite TV over an hour...

• 
  BB28 (@venusxedus) reported 38 minutes ago

  @Ayan604 @TELUS @TELUSsupport Telus keeps spamming me with calls too but I never pick up because I just assume it’s a scam… almost one every day

• 
  B Dub (@TheBigBDub) reported 38 minutes ago

  @Ayan604 @TELUS @TELUSsupport 🚨 March 2026, Telus, Roger’s, and Freedom all had data links. As a result, bad actors are calling clients as if from a major provider and HAVE enough client details to make people believe it’s a legit call. Nobody in Canada should be providing anything on a cold call now. 🚨

• 
  pinkiepie (@pinkiepie111) reported 38 minutes ago

  @Ayan604 @TELUS @TELUSsupport Damn! Makes me wish I didn’t decline the call I got from them yesterday lol

• 
  Mr Briggens (@mrbriggens) reported 45 minutes ago

  @Ayan604 @TELUS @TELUSsupport When dealing with repeat offenders, I say "I'd love to" when ask something. Then I set down the phone.

• 
  Schneids (@schneid93325644) reported 45 minutes ago

  Does not help when they spend over 8b over 14 years on companies in the Telus Health area will little to no synergy benefits. Ag biz is bad too I hear. Add massive sector headwinds (Elon)… not pretty. They also have to stop silly vanity RE projects.

• 
  NonA Vtuber 🩵👓🎀 (@nonanewgame) reported 47 minutes ago

  OK TELUS SECURITY WTF????? I'D LIKE TO GET THIS OVERWITH SO I CAN STREAM AND THEN PLAY D&D WITHOUT INTERRUPTIONS

• 
  Don Hoglund (@randomdh) reported 47 minutes ago

  @TELUSsupport @TELUS Communications with your customers should be a priority not wait for customers to call your overseas support

• 
  Bonnie & Stephen (@bonnewillbonne) reported 52 minutes ago

  @MeaghieC Pharmacists can do emergency refills in BC. Hopefully you will have some luck with Telus or another telehealth provider. Or show up at an urgent care clinic. Not sure where you live, but the one in Chemainus BC is really good.

• 
  Holly (@Hollymcc3) reported 53 minutes ago

  @TELUS @TELUSsupport I had to call technical the other night because my emails were not working. The front line person I received - I don’t know what she did - but it didn’t help so tonight I went through ChatGPT and it helped me step-by-step and I fixed my own email problem!!!

• 
  Darlow012 (@Darlow012) reported 55 minutes ago

  @GunGnome @Rogers Because what are you, the customer, going to do about it, switch to Bell or Telus 🤑🤑🤑 They got us good

• 
  C Lo aka Vandal Savage (@intrikitt) reported 1 hour ago

  @TELUS @TELUSsupport I then speak to Janal from "loyalty" who isn't a manager who literally tells me he cannot do anything for me... I need internet to do my gotdamn job and I needed it for Monday Aug 17...thr solution Janal gives me is a tech to come out randomly for a Wednesday Aug 20, are you mad?

• 
  Kiran (@KiranAnnappa) reported 1 hour ago

  I think only @koodo @TELUS has the confidence to upgrade a customer from their Basic plan to Premium plan without customer’s explicit request or customer’s knowledge. A thing called ‘Customer experience’ got no meaning 🙁 @CRTCeng