Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (45%)
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Phone (29%)
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Wi-fi (10%)
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TV (6%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Prince George, Spruce Grove, Toronto, Edmonton, Morinville, Montréal, Surrey, Vancouver, Calgary, Ucluelet, Victoria, Leduc, Medicine Hat, Courtenay and Hornby Island.
| City | Problem Type | Report Time |
|---|---|---|
 Prince George |
Internet | |
| Spruce Grove |
Phone | |
| Spruce Grove |
Phone | |
| Toronto |
Internet | |
| Edmonton |
Internet | |
| Morinville |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Truck8256
(@truck8256) reported
@Iluvhikingjen @TELUS Say yes to private healthcare. Government system sucks.
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NorthVanMike 🇨🇦
(@NorthVanMike) reported
@TELUSsupport i went to your store at Capilano Mall in North Vancouver about getting my phone fixed(it has physical damage). they gave me a link to PhoneClaim and they want $400 even though i pay for Telus Care. what gives?
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Ryan
(@FadedEchos) reported
@TELUS Shut off my internet for no reason yesterday. Support's response? Listen, then transfer me to a line that automatically hangs up. Lovely.
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Paige F
(@PaigeF15910080) reported
@msav86 @TELUSsupport @TELUS I called them and they said “we are not experiencing an outage” clearly there is an outage
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Melissa Himes
(@melissadube87) reported
@TELUSsupport @TELUS I haven't had cellular data since 4:30 pm today in Ottawa and tech support keeps hanging up on me!!
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Darlene Yee
(@Drlnyee68Yee) reported
Telus home phone sucks .Dumped them .They listen on all your phone calls.Nobody to report this too so hopefully someone here will know someone there ?!!Scum bags.
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spaniel fay lewis👹
(@a_special_dog) reported
the telus convention center seems like a bad place for an anime con bc it is a maze for rats. but perhaps that is better than we deserve
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Musk is a Weird Creep (Monica)
(@monicarooney) reported
We decided to come home. I didn’t have any cell service until we got to the 407. I guess the Telus network got hammered.
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Pistol Dave - Medium/Rare
(@NorthernStation) reported
@Bell_Support Another reminder, minimum 75 stations are having malfunctions across Ontario (as reported by a phone agent, and not @Bell publicly here or on website.) The towers themselves are not down, @Telus services are fine. Malfunctions are effecting all internet access.
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CrankyCanucksFan
(@CrankyCanuckFan) reported
Stil no answer from @TELUSsupport and I’m still getting emergency alerts for another part of the country. It’s awful, ruins watching TV. Unbelievable. @Telus #Telus #Fail
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Kée
(@kees_kaleido) reported
I didn’t get the Emergency Text that others got sent out earlier today. I saw the alert on TV and I was watching the storm on the @weathernetwork ’s app and that’s how I knew to take shelter. What happened? @TELUS @TELUSsupport #onstorm
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Altherevguy
(@Altherevguy) reported
Funny how my @TELUS account has no issues and my @Rogers account is spluttering. I am lucky enough to have two mobile services but what about those who aren't?
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Pistol Dave - Medium/Rare
(@NorthernStation) reported
@Bell_Support @Bell @TELUS This “outage” has been ongoing for close to a month now effecting data access, with zero acknowledgement publicly. Customers receiving speeds of a whopping 5kbps. This is also effecting other companies and other customers who operate on Bell hardware, not just Bell customers.
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Mags
(@msav86) reported
@TELUSsupport @TELUS mine and my friends and family phones are not connecting to the network for hours. We have all tried turning off and on our phones as wells We are in Burlington… what is going on? #telusoutage
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Gary B
(@The_Gary_B) reported
@DrBrendaHardie @SeijPonchie Yup. And Horgan will be on the Telus Board of Directors within one year of stepping down as Premier.
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Mariola D ✨
(@mov46) reported
@TELUS can’t get service on our phones ?? Any updates on when it’ll come back ??
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the ***** in the blockchain
(@Salorwayne) reported
@MarciIen I hope that you are speaking up and urging your government to reverse the CRTC's appalling decision to ignore their own advice and side with Rogers, Telus, and Bell regarding bulk rates for Internet service. It means a lot to this current resident at 700 Ontario.
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Chantelle
(@ms_chanty) reported
Anyone else without phone service in Whitby @TELUS
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Synthetic Animals
(@moodyangela) reported
@heavybazz @TELUS Pure fibre is pure **** When my house upgraded our service dropped regularly, where we have to reset the modem. they throttle it for those who have a lot of users, even when we paid for the highest bundle Same thing with my mom and sister in separate houses in a different city
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Jessica
(@jsscpnnck) reported
@ms_chanty @TELUS Looks like mine just came back I did talk to someone at Telus and they said there were a number of towers that lost service because of the storm. I figured that’s what it was
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CrankyCanucksFan
(@CrankyCanuckFan) reported
I give up. Turning the TV off. Every 10-15 minutes it’s a red screen and screeching sound warning me of something happening on the other side of the country. #Telus #fail
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SDC 🇺🇦 🇨🇦
(@sdcinvancouver) reported
@TELUSsupport If Telus isn’t responsible for this charge, then you shouldn’t allow such services to conveniently charge your customers through their Telus bill. Had this service required your customer (my FIL) to enter his credit card information, this would never have happened.
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CAMHB
(@CAMHB5) reported
How is increasing the price of a phone I just agreed to purchase just as we are concluding the transaction an acceptable business practice @TELUS? Not sure I’ve ever had a worse customer service experience in my life!
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Karen B.
(@KLB60) reported
@CanadensisMax Same in Ottawa. Now 3 hours w/o power (as of 8:50pm). Also limited cell service (Telus). Worst storm I have ever seen here.
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Paul Phillips
(@PaulStats) reported
@telus network absolute garbage. Constantly displays 5G but shows 1 or 2 bars. Do yourself a favour and sing with someone other than @telus
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Jeremy Peter
(@jeremyfornow) reported
Get @TELUS service if you want to live in a major city and not be able to use your phone during an emergency. Can't check on the storm. Can't check on my elderly grandparents. Been trying to send this tweet for 45 mins. I pay $150+ a month. #shameful
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McKenna | ON HIATUS
(@YourMcKenna) reported
Jeez asides from no power I also only have 1 bar on LTE Telus network 😒🙄
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Chantelle
(@ms_chanty) reported
@jsscpnnck @TELUS I'm scared to go back home. Don't want to be left in the dark and have no phone service.
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Mr. Wolf
(@m1kewah0usekey) reported
@TELUS @Netflix_CA @discoveryplusCA trash service it never works
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Ryan Watson
(@KillaWats83) reported
@TELUS is there any service issues happening right now because of the storm yesterday?