Telus Outage Report
Why is my Telus service not working?
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (49%)
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Phone (27%)
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Wi-fi (9%)
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TV (7%)
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Total Blackout (5%)
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E-mail (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: St. Albert, Montmagny, Richmond, Maple Ridge, Grande Prairie, Surrey, Sechelt, Vancouver, Edmonton, Winnipeg, Langley, Burnaby, Bassano, Abbotsford and Dawson Creek.
| City | Problem Type | Report Time |
|---|---|---|
 St. Albert |
TV | |
| Montmagny |
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| Richmond |
Phone | |
| Maple Ridge |
Phone | |
| Montmagny |
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| Grande Prairie |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Jim Johannsson
(@JimJohannsson) reported
@ellenroseman @TELUS @TekSavvyBuzz I retired in 2015 but still keenly interested in telecom industry. Economics of supply and demand. If consumers complain of limited coverage, congestion, or price that demonstrates demand exceeds supply. Ergo, we need more network investment.
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Dagmar Gross
(@Dagmar__Gross) reported
@d_a_keldsen Thanks. Turned out the call / promotion was a very clever SCAM. The deal sounded too good to be true. And it was. I verified by called the Telus 1-866 customer service number. Thankfully before I gave out any identification or credit card information.
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Mutasif G
(@GskatrM) reported
@TELUS when you’re a customer for 10 years and the representative tells you everything is working, only to find out he did nothing and the account remains in inactive status. Now I have to wait until tomorrow morning to get things sorted
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ainiom
(@AlNlOM) reported
@TekSavvyNetwork or @TELUS please get in touch as I’d like to switch over from @Shawhelp (9 yr customer). They have really let me down in the midst of a global pandemic. Something I won’t ever forget. Zero values on their part.
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jj🎰
(@jordaynwastaken) reported
@hashnapp WTF TELUS I JUST WANT TO RALK TO GREEN BLOB MAN AND YOU ARE MAKING IT SO I XANT
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𝙰.𝙼.𝚂. 🇨🇦
(@a_m_s_ns) reported
.@Telus Once again, I'm reminded that I have to tell you that your throttled speeds are TOO BLOODY SLOW!! I've been trying for the last hour to stream a movie (at an amazing 360p!), and for the life of me, it's an impossible f**king task via your service!!...
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Catherine Shappit
(@CatherineShapp3) reported
@fordnation Getting my shot soon and registration was very easy so l don't get that and Telus should smarten up and fix that glitch so people can get their registration confirmation.
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Rylan Esau
(@RylanEsau24) reported
@EdmFootballTeam @TELUS How’s the weather down there .....?
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Joey riley
(@joeyriley89) reported
@EdmFootballTeam @TELUS Ill never forget you or this dance
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Dagmar Gross
(@Dagmar__Gross) reported
@AllisonJOuimet Thanks. Turned out the call / promotion was a very clever SCAM. The deal sounded too good to be true. And it was. I verified by called the Telus 1-866 customer service number. Thankfully before I gave out any identification or credit card information.
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Kim Jong-oil
(@KimJongOil) reported
@Bell_Support Dear bell Canada, can you tell me how I have a $400 overage change on my cellphone when you app says I’ve only used 9Gig of data over my limit? Dear Telus, you’ve got a new customer for four different devices. This is criminal. @TELUS
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Jwd7150
(@jwd7150) reported
I'll say it again telus wifi sucks just like the company!
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G Brew
(@GenaferB) reported
normally just an active observer on this platform. But today I am mad. I order @MLB network on my cable provider @TELUS just so I can watch my beloved @tigers . when I tune into the channel showing the game, it appears to be on blackout. I am in Canada how am I in the blackout
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Jean-François Mezei
(@jfmezei) reported
Re: Tomorrow’s #CRTC decision: how quickly Bell/Telus/Rogers issue press releases on the CRTC MVNO decision will be telling. If they don’t complain, it means they wrote the decision.
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Mutasif G
(@GskatrM) reported
@TELUS 2/2 for company that prides itself in customer service, they have left me with no choice but to leave after being with them for 10 years @TELUSsupport
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Tague Chisholm
(@TagYEG) reported
@fatTireBikeBoy @jpb555 @newfangl3d Most of the time, this is a quick process, but because Telus, Shaw and CoE streetlighting goes down the pole, all three of those entities need to do underground work to connect to the new pole. All three need to get their own permits, install conduit and splice cable/fiber.
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Trevor Pott();
(@cakeis_not_alie) reported
@CarmenCrincoli This is increasingly A Thing. Take @Telus, for example. Their corporate policies are hot garbage, and the company is actively customer hostile...but the @TELUSsupport staff are top notch. Within the bounds of their limited authority, they are dedicated, helpful, caring people.
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Mal - Looking for Work
(@AwfulyPrideful) reported
CCNA costs about $325 USD it looks like, and Network+ is $338 USD. I used to tutor for the CCNA, and Linux+ and Security+ exams but never sat for any of them because it was in-person only in another city. Telus requires Cisco's CCNA certs for its network techs.
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Jeff Cavanagh
(@JeffCavanagh1) reported
@AHS_media got vaccinated yesterday at Telus Convention Centre. They made me take off my surgical mask and put on their exact same mask. In a giant area full of unvaccinated people. Unmasked. Horrible public health.
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Brad Folster
(@HollywoodaiBrad) reported
@howisthismylif @Graham37458307 @heidi12312345 Koodo = Telus. Fido = Rogers. If it's Rogers you're looking for then Fido will be same cell service.
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Barry Chase
(@sikkensman) reported
Is there any management left at Telus? I am a 2 month customer with a completely messed up bill and no one will resolve the issue. I over paid my first bill by $300 under the premise the second bill would be straightened out and have spent hours on the phone since to no avail...
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BRDS TWEETN 🐦🐦🎵🎵
(@brettness37) reported
If anyone was wondering, my Telus home internet bill is still 1/2 of what Shaw was charging and my service is at least 10x better.
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Dagmar Gross
(@Dagmar__Gross) reported
To other 🇨🇦 using Telus as cell phone provider: are you happy with their service? They just offered me a deal literally half the price of Bell (I've been with Bell forever), with more long distance, GB etc. Sounds too good to be true. Thoughts? Recommendations?
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Unpopular opinion
(@kevdwilliams) reported
Hey @TELUS , maybe you should hire some more people so no one has to wait on hold for over an hour any time they need support.
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Dan VA3ETS
(@va3ets) reported
@CarrotTop1023 Hey Tim, I had that issue earlier tonight with messages notifications. Not that this would likely contribute to why it’s happening, but curious what carrier you’re on? I’m on Telus here
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grundewa
(@leechwater) reported
@TELUS is there a way to know about internet service outages in my area? I was hosting a zoom call for work today with 8 other people and my internet just completely cut out
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Dagmar Gross
(@Dagmar__Gross) reported
Turns out it was a very clever SCAM. The deal sounded too good to be true. And it was. They sent me a contract by email. Warning bells went off w/the language. I called Telus 1-866 customer service to verify. Thankfully before I gave out any ID or credit card information.
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Michael Petch
(@mpetch) reported
@JeffCavanagh1 I can believe that especially if it was #yyc mass vax clinic at Telus centre. They are doing AstraZeneca down there as well as Pfizer and Moderna. I suspect that Alberta will be able to do 3000-3500 AZ a day for a couple weeks before they run out of eligible people(if not sooner)
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#2021 Mayo Monkey
(@monique97836939) reported
@TELUSsupport Horrible service!! Three times at home waiting for tech, no show!! So angry, hours on the phone for nothing! Shame on you TELUS! I will be shopping for new providers, over 2 grand a year , terrible shameful!!’
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the Social Libertarian
(@WartOf67) reported
@Shawhelp 4 days now I’ve been trying to schedule a service call. @ShawInfo is pathetic. Waiting on hold again as I type. Also talking to @TELUS to move my contract over