Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (50%)
• Phone (23%)
• Wi-fi (12%)
• TV (6%)
• Total Blackout (5%)
• E-mail (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Cranbrook, Calgary, St. Albert, Campbell River, Edmonton, Vancouver, Richmond, Surrey, Brantford, Leduc, Erin, Maple Ridge, Uxbridge, Dawson Creek, and Montréal.

City	Problem Type	Report Time
Cranbrook	Internet	4 hours ago
Calgary	Phone	4 hours ago
St. Albert	TV	14 hours ago
Campbell River	Internet	2 days ago
Edmonton	Internet	2 days ago
Vancouver	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Congorocho (@Congorochox) reported 7 minutes ago

  @MiningRabid @TELUS wtf I get 900mbps always

• 
  Tegu breaking news. (@tegufy_news) reported 12 minutes ago

  A fibre cut has left Telus customers in several northern B.C. communities without internet, TV, home phone, and wireless services. The outage, affecting areas such as Masset and Prince Rupert, is due to vandalism, according to Telus. The company has not yet provided an estimated time of repair.

• 
  A (@Jupadia1) reported 12 minutes ago

  @TELUS if your going to call and bug me to switch service. Then at least have a human on the other end making the call. I should not have to pause and wait around for the computer to tell a human in a different country to pick up the phone and talk.

• 
  VprVenom (@ViperVenom110th) reported 16 minutes ago

  @TdLeaker Whenever you call the bank or Roger’s/bell/telus always press the prompt for French. Just tell that person it must of been an accident. 9 out of 10 times they speak English and will help you anyway and you don’t have to hear that scammer accent.

• 
  I Want To Talk Now (@iwanttotalk_now) reported 20 minutes ago

  @Carpaige178176 @Kittie40Girl Bell has issues because a lot of their customers are French and QC freaks the hell out about the stuff. Telus? They've had entire call centres in the Philippines for at least a decade. I know, because my bosses would talk about them and we'd communicate with the offshore agents all the time. The women would joke because the offshore agents would fairly often hit on them and try to find ways into Canada lol.

• 
  x - newb.exe (@n3wbtewb) reported 25 minutes ago

  @TELUS why’d almost half of canada lose internet and cell service recently?

• 
  Nilesh Kashinath Vikhe (@vikhe_nilesh) reported 26 minutes ago

  @Judyylicious @TELUS @TELUSsupport TELUS SmartHome: repeated false alarms → police dispatch while I was on a flight. Told to pay + upsold $5 add-on. Neighbour had same issue, paid hundreds. Fix the system, don’t monetize faults. Will escalate if unresolved.

• 
   PG Lee🇨🇦🍺 (@PG_Lee_80s_Baby) reported 26 minutes ago

  Telus been down all day and I’m just gonna listen to Apple Music all day instead of Spotify.

• 
  Lionidas (@JR98726272) reported 28 minutes ago

  @MaretJaks We are doing the same now, not answering the door unless it is a neighbor. Random rail-thin black and brown men in their early twenties are knocking on our door claiming Unicef, Rogers, Telus, etc, i broken English. They look sketchy AF.

• 
  Scott Trustworthy Robinson - I am the hero Dr. Z (@ScottRRobinson) reported 30 minutes ago

  If Telus was in that room and didn't take my side it's "had a problem with confident men" I won't be kicking not confident men to the ground. I will give them my hand back onto two feet and they can think status all they want #Telus

• 
  Adam Robinson (@QuarkSoupie) reported 31 minutes ago

  @TELUSsupport The stress of cancer is horrible. I cant deal with Telus, it's too stressful. Keep my money if it's that important to you. Says alot about your company when you wont do a simple refund. Avoid telus at all costs everyone

• 
  Sleepless in YYC🇨🇦🇬🇧 (@kvlovely19) reported 32 minutes ago

  not allowed to see Bonnie she's getting palliative care only family ****. well, get to see bestie in a second. and another of us Telus peeps I just ran into. hadn't seen her in 13 yrs. and there's a pretty security dude. ROWR. weird effing day. I need a snack.

• 
  Ireney (@ireney33) reported 33 minutes ago

  @KirkLubimov We should also be concerned about having our personal information sitting with these call service agents in India. @TELUS They are pushy, I just hang up.

• 
  AB_Wild_West (@AB_Wild_West) reported 34 minutes ago

  @Telus For the rest of my life, I will NEVER deal with you again. One and a half hours to cancel services and most of that was on hold. You make it extremely difficult to be able to speak to an actual human being and then I could barely understand the person I dealt with.

• 
  matt (@ekcollapse) reported 34 minutes ago

  @Grochowa2 @xghostnotesx calling Telus customer service and using AI to give myself a ruthless Glaswegian accent Gie-in it laldy!

• 
  Ichnos Maris (@ichnosmaris) reported 35 minutes ago

  Dealing with @premium is like dealing with Customer Service from @TELUS and @Bell - useless.

• 
  Gianni (@GianniDAngeloww) reported 38 minutes ago

  @SERobinsonJr Is this a joke post? What kind of idiot would saddle themselves with $70+ tax internet for a $120 one-time saving when many providers, including Telus, are cheaper?

• 
  Mar (@MarleneCorp) reported 41 minutes ago

  @TELUSsupport So very tried of daily calls to Telus trying to fix an issue. Had PVR replaced yesterday, now things are worse. Hello Rogers?

• 
  Big Johnson (@bigjohnson9111) reported 45 minutes ago

  @vesperdigital Vesper, actual question here, if this prescribing App or program failed how is it that telus has a full prescription renewal service attached to my pharmacy, is it related and if so who paid for it?

• 
  Peter Girnus 🦅 (@gothburz) reported 47 minutes ago

  I am the Director of Voice Experience Innovation at Telus International. Six months ago, my team deployed a real-time accent harmonization layer across our Southeast Asian call centers. The agent speaks. The system listens. The customer hears Ohio. I keep a demo reel on my laptop. Before and after. The before sounds like a woman in Manila who went to university in Quezon City and has been resolving billing disputes for nine years. The after sounds like a woman who might be in a strip mall in Columbus. Same words. Same syntax. Same problem-solving. The only thing we change is the part that makes the customer hang up. The metrics are on slide eleven of my board deck. I'm looking at it right now: Customer satisfaction: up 23 percent. Average handle time: down 40 seconds. Escalation requests: down 31 percent. My VP asked what drove the improvement. I said, "Reduced communication friction." Which is technically true. The friction was that our customers don't like talking to people who sound foreign. We didn't fix that. We made it so they never have to know. The system processes voice in 11-millisecond intervals. It maps phonemic patterns to General American English midpoint targets. Internally we call these targets "anchor voices." The anchor voices were generated from 4,000 hours of NPR pledge drive recordings. We picked NPR specifically because listener studies show it's the accent American consumers trust most with their credit card number. (The agent hears themselves the whole time. Their own voice in their own headset. They just know that somewhere in those 11 milliseconds, a machine decides that what they actually sound like isn't something a customer in Phoenix will tolerate for the length of a billing inquiry.) Employee 7734 in our Manila hub asked to hear the output. We played it for her in a breakout room — the one with the motivational poster about "Bringing Your Whole Self to Work." She listened for six seconds. Pulled her headset down around her neck. Went quiet. Then she said, "Is that what they need me to be?" Her CSAT scores are in the 94th percentile. She clocks in every morning at 7:45. I should explain the economics because they're elegant: we hired agents in the Philippines at $4 an hour. We spent $11 million on a system that makes them sound like they cost $35 an hour. The delta is the product. We don't sell accent correction. We sell the gap between what a worker costs and what a customer requires them to sound like. The system doesn't work in reverse. If a customer with a heavy accent calls in, we don't smooth their voice for our agents. Harmonization flows one direction. Toward the customer. Away from the worker. Always uphill. Three agents requested transfers to text-based channels last quarter. They said they felt "disconnected from their own calls." My HR partner coded it as an engagement issue. Recommended a team outing. Bowling, I think. Every morning, 14,000 agents open their mouths and a machine makes a decision about what comes out the other end. They perform the labor. We perform the correction. The customer performs their preference. Nobody performs anything wrong.

• 
  seb (@SebsShoes) reported 50 minutes ago

  @Tablesalt13 Telus customer service: [English accent] "Hello, what you are wanting for help today?"

• 
  Michael Collett 🇺🇦 🇳🇴 🇫🇷 🇮🇪 🇮🇹 (@michaelgcollett) reported 50 minutes ago

  @TELUSsupport Working with Telus is not awesome. Getting technical support is impossible.

• 
  Donnie Baseball (@SilkWilkes) reported 50 minutes ago

  @cdntradegrljenn I'm on a $50/mo unlimited plan with Rogers that includes no roaming charges. Absolutely NONE! Longtime Telus customer and they couldn't give me free roaming. Rogers is the devil but Telus got to $17/day for roaming.

• 
  Doug the Spud 🇨🇦 (@DThespud15601) reported 53 minutes ago

  @Tablesalt13 Actually ok with this because I can't understand a ******* thing usually. Also I left Telus, Shaw, Rogers, Bell years ago. **** them.

• 
   PG Lee🇨🇦🍺 (@PG_Lee_80s_Baby) reported 55 minutes ago

  Wonder if Telus is down? Or I just didn’t pay my bill in time?

• 
  Isaiah Ojo (@isaiah_ojogigs) reported 56 minutes ago

  @Direxzee @HeyAmit_ Check this website called oneforma , telus and crowdgen you earn $1500 A month . A legit remote job board Use Morelogin antidetect browse to navigate anonymously , the solution to remote jobs is to work anonymously undetected and make sure you have a good proxy to mask location

• 
  C Woods (@CWoody91) reported 58 minutes ago

  @ShaneWenzel Nenshi should be notified so he can complain louder about the “biggest data breach in Canadian history”. So we now have CRA, Telus,Rogers/Fido, Loblaws and the RCMP firearms owners data breaches, yet the media only covers the Alberta issue

• 
  R𓃟byn (@Hunny_diva) reported 1 hour ago

  Been without any internet since 2pm yesterday. Crashed on Friday & Saturday as well. @TELUS @TELUSsupport are you going to fix this next year? Im also looking for compensation. Are you going to pay for my cellular data usage? #Telus #Outage #TelusSucks I may switch providers

• 
  Richard Wilson (@Richarddw56) reported 1 hour ago

  all you got was nothing for that wifi. that will be fix. new wifi router. telus will not be giving you the password. that is why you do not use cellphone data. they go to the cellphone company and steal all your passwords and hack you. they have the router.

• 
  ICE is doing Pretti Good (@Crusaders512) reported 1 hour ago

  @doug_wk @TheBlueGem3 I get your name and address of all people that live there. Wonder why marketing will have your name on it even though you’ve never heard of a company. Thats why. I can buy a phone lost from Telus, Rogers or Bell with names numbers and addresses