Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (45%)
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Phone (29%)
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Wi-fi (10%)
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TV (6%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Vancouver, Edmonton, Ucluelet, Victoria, Montréal, Leduc, Medicine Hat, Courtenay, Hornby Island, Richmond, Stony Plain, Merritt, Roberval, Surrey and Coquitlam.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Edmonton |
Internet | |
| Ucluelet |
Phone | |
| Ucluelet |
Phone | |
| Victoria |
Phone | |
| Montréal |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Clifford Dutka
(@CliffordDutka) reported
4) Why would #Telus send me to #Clik2Pay when they already have a bank payment service internally
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Lenn
(@LinkTimeMaster) reported
@Bell I already cancel my bell and moved to Telus, I honestly hope the Canadian public stands up for themselves and #LisaLaFlamme does bell actually know that the Canadian consumers are the reason they are in the market position. They are in now…
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Etaoin Shrdlu
(@Shrdlu) reported
@TELUS So, when I speak to customer service in Mexico, are you taking advantage of their lower standard of living and wages, or do you use them because of their superior command of the English language? Just wondering.
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Karina “Determined Synth Music Plays” Halle
(@MetalBlonde) reported
from
Ganges, British Columbia
The excuses she gave me were pretty stupid IMO. I have concerns but they weren’t enough for her. That’s what I get for using Telus Health. Luckily my own doctor, who is on the mainland, will arrange for it if I ask (he’s also the one who told me to get a hysterectomy which is 🙌🏻)
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eu e mariana lemos
(@maryoke_) reported
@TELUS your virtual consultation tool is 100% USELESS. I am BLEEDING and after 40 MINUTES of a pointless chatting I was simple told to go to the ER. Not only me but everyone I know is absolutely dissatisfied with the service. This is absurdly disrespectful!
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Candace Latham
(@CandaceLatham1) reported
@GreaterfoolVan Based on the phone service in my home by Telus I wouldn’t be so inclined to seek out care for anything.
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B. Bunny Blair 🌎
(@BBunnyBlair) reported
@globeandmail I'm fairly certain Roger's is still down and they are just being carried by the other big two telecoms. My telus coverage and speeds have been garbage ever since the outage.
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Scott Terrio
(@ScottTerrioHMA) reported
@HoyesMichalos @doughoyes mean Telus is obliged to continue service for that unpaid account, unless you take it over. But taking over an account that is that far in debt doesn't make much sense. 3. You could just say you want you own account and set up a new one accordingly, with either Teuls or some
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Michelle Muldoon
(@paisleymedia2) reported
On my new phone with my new service provider. I've been with @Rogers for well over a decade but after several disappointments with them, I've moved over to @TELUS . @Bell wasn't in the running. They still need to apologize to #LisaLaFlamme .
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eu e mariana lemos
(@maryoke_) reported
@TELUS your virtual appointment tool is 100% USELESS. Not only me but everyone I know is absolutely dissatisfied with the service. This is absurdly disrespectful!
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mikaela 🍓
(@kerotenshi) reported
telus customer service is arguably the worst one in canada
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DanaA
(@lifewith3boyz) reported
@TELUS cell service in rural manitoba sucks! Send your peeps to the country and let us show you how bad it is! We pay what everyone else pays. Stop stealing from us! And don’t tell me to DM customer service. Get out to rural areas and try making a call. Brutal
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eu e mariana lemos
(@maryoke_) reported
@TELUS your virtual consultation tool is 100% USELESS. I am BLEEDING and after 40 MINUTES of a pointless chatting I was simply told to go to the ER. Not only me but everyone I know is absolutely dissatisfied with the service. This is absurdly disrespectful!
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Louis Desjardins 🇨🇦
(@LouisPDemocrat) reported
@profamirattaran @theJagmeetSingh @CandiceBergenMP Can’t trust Canada’s most intermittent network, can’t trust the clowns running Bell’s. Telus, anyone?
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StevenX
(@StevenX_DFA) reported
I figured out the problem with my internet resetting itself (despite Telus telling me something else lol) was that my hub has been overheating, so my redneck engineering solution is to only game with one of those ice packs you put in your cooler on top of the thing and 0 issues
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Stephen Lee
(@StephenRLee) reported
from
Athens, Ontario
@TELUSsupport Your telling me @TELUSsupport doesn’t have access to Telus support? Really? All I want to know is when Athens Ontario is going to get the tower upgrade we have been promised for over 2 years.
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LostPharaoh🥀
(@PharaohPeach) reported
@NOTlissaboo_ox Pffft Telus ain’t no better. **** barely be working once you go over 😪
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Highlanderafc
(@highlanderafc) reported
@TELUS your 5g is awful!! #fixit #londonont
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richard white
(@everydaytourist) reported
from
Calgary, Alberta
Hey @TELUSsupport having a huge issue with phone service. Now being told may be IOS issues. Spent hours. Trips to Apple and @TELUS store. Still not fixed. Are others having issues with dropped calls?
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VE3ELL
(@VE3ELL) reported
@VA3QV @TELUS Only tv and house internet is with Roger's . My cell phone is with Bell and never gives me problems except in Newfoundland that still has areas with no cell coverage.
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This Guy
(@GuyRandomNumber) reported
@krismeloche @nathanyyc I bet that all agreed selling us off to Telus and other private interests would solve their problems
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Clifford Dutka
(@CliffordDutka) reported
So what's wrong? 1) I've never had a bill for $115.40. 2) #Telus has never sent me an email for a payment reminder. 3) I paid my Telus bills at a set time every month and logged in to the Telus portal (by opening a separate tab and browsing the Telus site).
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dilip mohanty
(@dilipmohanty38) reported
@TELUSsupport @TELUS Worst Organisation to work with !!!...Don't even bother to pay the salary and not responding either!!!!!!! **** Off!!!
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Scott Terrio
(@ScottTerrioHMA) reported
@HoyesMichalos @doughoyes other provider. That's what I'd do to restore service - just start a new one. Telus will never collect the account in your dad's name, I suspect, but that's their problem, not yours.
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StevenX
(@StevenX_DFA) reported
@YukonScott Honestly Telus will never fix a piece of hardware unless it outright fails anyway so it's not like I had anything to lose lol
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Sukhjinder
(@ssp_7) reported
@kirsten__alyssa @TELUS Have u tried Rodgers??? Service is 💩
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Glenn Carville
(@glenncgy) reported
@TELUSsupport what is going on with Telus service in southwest Calgary? We have no optik tv or internet.
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TELUS Support
(@TELUSsupport) reported
@rstasyk Hi Roberta! There's a planned network maintenance for multiple locations in Alberta. TELUS Services may experience a disruption while we complete necessary maintenance and upgrades to our network. Services will be restored upon completion. We apologize for the inconvenience.
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Andy S
(@nsnwca) reported
Every month without fail, @TELUS calls me to try and flog me internet access. Every time I ask what the speed is and then I point out that 15Mb/sec down is 1/20th of what I get from Shaw right now. I'm getting tired of it.
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Brett Miller
(@BrettMillerAB) reported
@TELUS I have a copper line home phone, u want to change it with fiber, copper is powered all the time which is great in emergencies, you want to replace it with a 4 to 8 hr battery like that cheap *** shaw crap... if we get shut down for a day or 3 whom do we sue? #seniorhater