Telus Outage Report

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Moncton, Surrey, Red Deer, New Westminster, Cochrane, Toronto, Langley, Sherwood Park, Vancouver, Calgary, Medicine Hat, Nanaimo, Montmagny, Parksville, and St. John's.

City	Problem Type	Report Time
Moncton	Phone	2 hours ago
Surrey	Internet	4 hours ago
Red Deer	Wi-fi	7 hours ago
New Westminster	Phone	20 hours ago
Cochrane	Phone	1 day ago
Toronto	Internet	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sunshine Actual (The Unacceptable) (@SeeKyleRunNGun) reported 12 minutes ago

  @theJagmeetSingh Hey, it seems that you don't know that TELUS and Bell were still in service.

• 
  Kevin Menzel (@kevinmenzel) reported 16 minutes ago

  Rogers/Bell/Cogeco/Telus do NOT have a monopoly - not even close - on enterprise level, full BGP-tables internet access in Canada. So when critical services go down because someone chose "just Rogers" that was the choice to have a single point of failure.

• 
  Yanik Crépeau 🎗 🇺🇦 (@ycrepeau) reported 17 minutes ago

  @jimmio92 @Frankenstein68 In some area, Rogers is the only provider. So, Bell and Telus use Rogers antennas to serve their own clients. In such a region, absolutely no cellular service from any companies.

• 
  Dianne Skinner (@47dianne) reported 18 minutes ago

  @avijustin Telus is working fine, we are fine in the West. Rogers is not that big out here because they could not give us good service.

• 
  Tonie Durante (@TonieDurante) reported 21 minutes ago

  @CStachniuk @ShayeGanam Nope. I will have to bite the bullet and go to Telus even though I said for years Telus would never see a dime from me.

• 
  brb scromiting (@heradasha) reported 22 minutes ago

  @kadonkadiekay @tanyahayles My parents have been their customers for 40 years and someone at Telus cancelled their grandfathered long-distance plan and Telus refused to put it back, so... crapshoot. Everyone sucks. I might see if I can get a 416 number, though. That would get me to switch.

• 
  W. Perry Williams (@WPerryWilliams1) reported 27 minutes ago

  @Limbictweets In BC Telus is switching land lines phones to digital as well. Now they won't work in a power outage when the modem loses power...

• 
  Andy McLean (@AndyNSHfx) reported 30 minutes ago

  @AlixG_2 so.. it would be the interac network folks who put the bid out for inet connectivity and rogers won the bid. over telus / bell, etc.

• 
  Fish Creek Brewing Co. (@fishcreekbeer) reported 32 minutes ago

  @SamyiMo @TheBeaverton Clearly they should have redundancies. The fact Bell, TELUS, Shaw, Cogeco, Videotron, Sasktel, etc. already exist didn’t prevent Interac’s service from going down. How would another 5, 10 or 100 competitors have?

• 
  Dawn Smith 🇨🇦❤🇺🇦 (@mbjewel) reported 33 minutes ago

  @Limbictweets My pro observation is more people have gotten rid of landlines. My phone & internet providers are different. If one went down, I would still have the other. The bundle with Telus is not worth changing when I get great deals from Costco for new phones with coverage from Virgin.

• 
  GhostEcho1967 (@GEcho1967) reported 34 minutes ago

  @TWilsonOttawa Thing is, Bell and Telus are just as bad. Many others are just licensing use of their networks. So.. I'd say, have a back up pay-as-you-go on a different network than your main. Always keep cash on hand. Trudeau hates not tracking our purchases.

• 
  Sunshine Actual (The Unacceptable) (@SeeKyleRunNGun) reported 34 minutes ago

  @VivianBercovici Two telcoms? Did you forget TELUS that doesn't have these types of problems?

• 
  Dave K (@ootpek) reported 36 minutes ago

  @ChangeMyMindPlz @Rogers It was like 1984 out there! Had to have cash because you never knew which places machines would actually work. I have Telus so I didn't have to navigate without GPS and still communicate...well as long as the people who I were messaging were not on Rogers anyway.

• 
  Anita Fleming (@AnitaFl25063669) reported 38 minutes ago

  @merry123459 We stick with Telus because my one experience using Bell cell phone support felt like bent trapped in a Dilbert carton.

• 
  Adam JK (@TheAdamBaum) reported 41 minutes ago

  @telus your new customer service people suck, I try to be polite to the people calling to try and sell me stuff I dont need but when they hang up mid convo the second after I mention Im not responsible for services in my home, I get even MORE pissed off that you waste my time

• 
  HomeyChron Rasta (@ApharianRasta) reported 47 minutes ago

  @NeilGunner @Rogers @RogersHelps I had koodo (telus ) before fido and they had an outage which impacted me. They're all prone to downtime but the latest 24h outage for me is unacceptable

• 
  Yung Catholic 🇻🇦🍁 (@TheYungCatholic) reported 48 minutes ago

  @pressFToTweet @DIorioNathaniel Yeah the obvious solution is both/and. Ontario should have its own version of SaskTel AND the market should be opened up to non-Bell/Rogers/Telus players at the same time.

• 
  Hank Smythe 🇺🇦 (@HSmythe10) reported 48 minutes ago

  @TWilsonOttawa Great talk with @TELUS on your earlier release eh! @FP_Champagne, Guess that explains Telus vulture ads trying to steal Rogers customers mid outage.

• 
  Philippe Boileau 🇲🇶 (@boileaupa) reported 50 minutes ago

  @VivianBercovici Bell also had issues yesterday all afternoon at the very least. Videotron cellular, data and internet worked perfectly. I'm sure that Elon Musk's satellite internet worked fine too. Not sure about Telus

• 
  Menace2Sobriety 🚫🦞🥫 (@Menace2Sobriet5) reported 52 minutes ago

  @tea_spiracy It was only Rogers Communications that had an outage. Anyone using Bell’s or Telus’ infrastructure (which includes thousands of companies across Canada) were just fine. Majority of the country didn’t have a problem.

• 
  Bassman (@DavidShawn6488) reported 54 minutes ago

  @AlloccaMirella There are others like Telus but yes that’s the problem it’s always the peace’s of **** in government and why in Canada your Cell is so expensive not enough competition

• 
  hmm (@CodyDoner) reported 55 minutes ago

  @yeahbo1 @OrvilleLloyd @TorontoStar i like this idea...The big 3 (Rogers, Telus, Bell) should be required by law to open there wireless networks for roaming if one goes down. Even at a set small fee. Companies like Interac should be required to have contingency plans and not rely on one provider.

• 
  ♛ RealityChick ♛ (@NigisTee) reported 56 minutes ago

  @taimhuynh Im lucky to have been in this situation. Cell was bell but home was rogers. I think its a smart way to keep it just in case. My daughters phone is telus, my moms is freedom. So in case any network is down we still have some way of communication.

• 
  Lisa W (@LisaWannamaker) reported 58 minutes ago

  Rogers pissed me off in about 2001 and I swore I would never connect with them again. Boom. Thanks @TELUS for the working network all day long.

• 
  Baked Goods (@BakedGoodsYYC) reported 59 minutes ago

  @biletubes @MondoAlberta @PierrePoilievre Btw I have worked in the industry for a decade. Including 8 yrs at telus. The network is the part that failed yesterday. Thats not true. SaskTel’s price and service keeps rates in SK far lower than private sector competition has anywhere in the country.

• 
  Harley don't play that! (@Harleydadd) reported 59 minutes ago

  @Rogers can burn to the ground, I STILL would never use @TELUS again! #FkTelus

• 
  Stephen Borsy (@spidey_steve) reported 59 minutes ago

  @I_Am_The_ICT No issues for me. For internet and phone services it affected Rogers customers and I’m on Telus so I was not affected. Credit card transactions were working fine yday, but debit transactions were not. Today, appears to be fully restored. A lot of FUD spread yday

• 
  davebrown (@davebro__) reported 1 hour ago

  @finnegansmum21 @Procrastik8 @TELUS Unions support the NDP so they're no help.

• 
  Sara T e m p e s t 🇨🇦 (@tempestimony) reported 1 hour ago

  @midnightriderV2 Still don't use a cell phone, daily. It's wonderful. And I worked Biz Solutions for TELUS + never used cell again after retiring. I never dropped everything for a phone call at home. Still use my Dad's handy shortwave radio for tunes in the yard.

• 
  Sunshine Actual (The Unacceptable) (@SeeKyleRunNGun) reported 1 hour ago

  @ShellyUrquhart Try TELUS. Much better service. No outages