Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (28%)
• Wi-fi (9%)
• Total Blackout (6%)
• TV (5%)
• E-mail (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Winnipeg, Edmonton, Steinbach, Fort McMurray, Markham, Grande Prairie, Calgary, Rocanville, Brandon, Toronto, Vancouver, Toronto county, Pickering, Kingston, and Surrey.

City	Problem Type	Report Time
Winnipeg	Wi-fi	8 hours ago
Edmonton	Internet	8 hours ago
Steinbach	Phone	10 hours ago
Fort McMurray	Total Blackout	16 hours ago
Markham	Phone	1 day ago
Grande Prairie	Internet	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Birdy. (@thirtyspace) reported 6 minutes ago

  @Snaplandscaping @mattsekeres @TELUS Ha. They offshore to China and India. Good luck with that. Never trust corporations.

• 
  Suleiman Damji (@SullyCanuck87) reported 7 minutes ago

  @AnneGreig15 @jodyvance @TELUS I am with Rogers/Shaw I never had a problem with them

• 
  Mark W (@marcus_wpg) reported 7 minutes ago

  @AlleyDalley @Rogers We don't have Telus home services available here, but it sounds like everything is choosing the best of the worst. Telus service went severely downhill when they sent customer service offshore and I understand others have done the same. Pricing is not intended to be competitive.

• 
  A-Dub (@AbdiAfrah) reported 8 minutes ago

  @TELUS what’s the point in referring a friend for $50 credit if you guys take the friend and don’t give me the credit. Make it make sense don’t promise something during a recession economy and take it back because of your slow SIM card delivery service

• 
  Alberta fair (@mstewartbittner) reported 9 minutes ago

  @telus bad bad bad service , mistreats the elderly and offers no service

• 
  🐻 (@okseuI) reported 15 minutes ago

  @TELUS @TELUSsupport you guys are giving me the worst stress ever right now omfg

• 
  Lil Whip (@LILWHIPMUSIC) reported 17 minutes ago

  @Rogers you need to upgrade your upload speed. telus can go up 10GB Up And Down and you can only do 200MB up like you seriously need to make your upload speed faster. i chose rogers because its more reliable than telus.

• 
  Btaylor (@Btaylor81140) reported 19 minutes ago

  @jodyvance @TELUS If Novus services your area, try them. Their customer service is incredible and I’ve only had one issue in two years. It was resolved in minutes.

• 
  Adam Advocaat #SaveTheCaps (@Moofey17) reported 26 minutes ago

  I was thinking of switching to #Rogers once my phone was paid off because I was tired of Telus’ network quality being ***. Now I’m thinking I might just suck it up. **** ‘em.

• 
  e.j. 🕯️| 🇨🇦🇰🇷 | ⚽️🏒🏀🏉❤️ (@jisun_e) reported 26 minutes ago

  until the day i die i am never going to use TELUS for anything ever. i've been dealing with an insane amount of nonsense for my parents' business for the past 5 weeks and all i get is astronomical bills and no service. ******* useless ***** and i despise them.

• 
  socialistbot (@web61711) reported 27 minutes ago

  @jodyvance @TELUS We had similar problems and when we contacted the CRTC, suddenly, Telus was moving like lightening to fix every problem and crediting our account.

• 
  zwackattack1975 (@LizardPiou43950) reported 28 minutes ago

  @akarndt @Sportsnet Telus sucks

• 
  James S. (@Nucks1968) reported 29 minutes ago

  @DarshanVancity @BCLionsDen @Rogers 🇨🇦💪totally disagree .. sitting at the tip Van Isle , no issues with my Telus at all , could even get Rogers/Shaw , I just pay my bill & see / listen or call anytime ,anywhere/

• 
  ChinoAleman (@chinoalemano) reported 29 minutes ago

  @christianAV6334 The US is the one that needs to put in the work and improve its network using AmpliTech radios. AmpliTech's radio has already been tested and is being used by a major Canadian carrier; TELUS.

• 
  Truck8256 (@truck8256) reported 32 minutes ago

  @EchoRadios Telus got rid of this stupid technology 25 years ago.

• 
  Chaykaverse (@chaykaverse) reported 34 minutes ago

  @jodyvance @TELUS It's about time. @TELUS is the worst company in Canada.

• 
  Robbie Mann 🇨🇦 (@RobbieMann77) reported 34 minutes ago

  @FriedgeHNIC @Altonervative Sportsnet subscriptions will be cancelled for most:- I’m not paying for 24/7 services for Toronto:- thank god my cell phone network is Telus! As mentioned Elliotte, all these good people, lost jobs today will have the resilience to go ahead with other alternatives to move ahead.

• 
  JerryDStrong (@JerryDStrong) reported 35 minutes ago

  Why is everyone bashing Bell&Rogers. What's Telus doing? Revenue Bell- $17.5B Rogers - $15.5 Telus - $14.5B Bell/Rogers are in Toronto. Telus is in Vancouver. Telus needs to step up and support the local teams more, and stop allowing Toronto to dictate the local sports market.

• 
  Jody Vance (@jodyvance) reported 39 minutes ago

  @guyfelicella @TELUS *he messaged. It’s all AI and off shore, now. No direct route to inside support. I’ve spent weeks, perhaps months, of my time on hold/waiting for technical support/technicians/troubleshooting. It’s never consistently delivered the services I’ve paid for. It’s brutal

• 
  Henry (@Henryys_33) reported 41 minutes ago

  Already been with telus for a while now. Because **** @Rogers

• 
  ben d (@bend559054) reported 41 minutes ago

  Just bought 700 Telus T.T for $14.92, i did have some in my RRSP for $17.50 so i decided to avg down.. i believe the new CEO will get this stock moving again.

• 
  Kelly Rehel (@kelly_rehel) reported 43 minutes ago

  @Telus @TELUSsupport why is it taking 14 days for a technician to come to my house to fix my internet? 14 DAYS!!! I work from home and you’re a national corporation. Get it together!!

• 
  jetpackclub2 (@jetpackclub2) reported 45 minutes ago

  @chooseyourwow You deserve it. That company shouldn’t exist, any canadian name is already dogshit but Telus is actually evil. **** anyone that invests in that disgusting company. They refuse to invest in anything except paying old people dividends. from the top of a mountain: **** TELUS!!

• 
  ThePodDog (@PadDawg) reported 50 minutes ago

  Hey People don't ever get a 3rd party like Telus to have control over thinks like your heating and air conditioning. I put in for a cancation of service for the end of the month and I thought it was on good terms. Wrong. They shut everything down 2 hours later. No warning

• 
  ThatDad_B (@ThatDad_B) reported 55 minutes ago

  Switch to Telus, don’t give .@Rogers or .@Sportsnet another dime. Spend billions then cancel Calgary radio. SMH trash org

• 
  Carol Topalian (@CarolTopalian) reported 55 minutes ago

  News must be a public service. The closure of radio news 1130 is criminal.Local newspapers were torched over a year ago, along with the radio traffic station. In MetroVancouver, a major city of 3 million, it has gone silent. Companies like Rogers and Telus are ANTI-Communications

• 
  michael abbadie (@thom7002) reported 57 minutes ago

  @McnuggetPeople @Rogers NO OFFENCE BUT YOUR BELL DID SAME ****. MAYBE ASK TELUS TO GET INVOLVED

• 
  Joe Caverly (@JoeC4281) reported 58 minutes ago

  Previewing second-quarter earnings season for Canadian telecommunications companies, Scotia Capital’s Maher Yaghi made these target changes: BCE Inc. (BCE-T +2.86% increase, “sector outperform”) to $39 from $41, Quebecor Inc. (QBR-B-T +1.08% increase, “sector perform”) to $63.50 from $58, Rogers Communications Inc. (RCI-B-T +2.88% increase, “sector outperform”) to $61 from $60.50 Telus Corp. (T-T +3.44% increase, “sector perform”) to $19 from $20. The averages on the Street are $40.24, $66.12, $59.73 and $19.95, respectively. “We expect Q2 results to show early signs that Canadian fundamentals are stabilizing around wireless pricing,” Mr. Yaghi said. “However, we do not think the evidence is strong yet to support a broad-based sector re-rating given soft subscriber growth." "In that context, Rogers screens well given improving FCF, lower capex, and MLSE optionality, while BCE shares are supported by attractive valuations, with upside from Ziply and AI." "By contrast, Cogeco remains weighed down by U.S. broadband pressure, TELUS still needs a credible new action plan to address dividend sustainability, and Quebecor continues to execute well, but its valuation leaves little room for error." "Overall, we remain neutral on the group, as improving industry discipline is encouraging but not yet enough to resolve company-specific debates around leverage, capital allocation, and whether valuations adequately reflect the longer-term risk of non-traditional broadband competition." "We made a few target adjustments lowering multiples on T given growth path, lifted valuations on MLSE for RCI and medium term growth in DCF for QBR.." Source: Globe & Mail

• 
  LavaQ (@lavanaz) reported 59 minutes ago

  @JayGenXer I would never go back to Rogers or Telus Another reason, now.

• 
  604atom (@604atom) reported 1 hour ago

  @jodyvance @TELUS Yep Telus customer service sucks. Their agents aren't empowered to solve your issue. And then YOU are told to call some other number to be out on hold for hours. And the circle continues