Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (50%)
• Phone (27%)
• Wi-fi (8%)
• Total Blackout (7%)
• E-mail (4%)
• TV (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Vancouver, Mississauga, Edmonton, Duncan, Calgary, Montréal, Whitecourt, Grande Prairie, Hamilton, Lethbridge, Port Moody, Burnaby, Richmond, Yarmouth, and Edson.

City	Problem Type	Report Time
Vancouver	Internet	12 hours ago
Mississauga	Total Blackout	13 hours ago
Edmonton	Internet	1 day ago
Vancouver	Internet	1 day ago
Edmonton	Internet	1 day ago
Duncan	E-mail	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ramiel el Jocoso (@RamielReturns) reported 30 seconds ago

  Hey @TELUS, I’m using your international roaming service, and the experience has been extremely disappointing. The data is painfully slow, and calls keep dropping. Is this really what you charge CAD $18 per day for? Shame on you.

• 
  Kini Surrco | Dividend data (@kinisurrco) reported 4 minutes ago

  Follow-up on last week's Canadian telecom thread. The algorithm just moved Telus from OPTIMAL to CAUTION 🟠 $T.TO : Quality 58 → 40. New CEO announced a 54.6% dividend cut + C$2.1B impairment. 8-year growth streak broken. The double-digit yield was real last week. Today it's a reset story. $BCE.TO : Still OPTIMAL. Quality 57, Opportunity 88. No change. Its 42% cut was last year. The market already priced it. Last week I said Quality was barely above 50 for both. That warning aged well. One week later, one crossed the line. This is exactly why I built the algorithm. A 55% cut doesn't happen in a vacuum, it follows years of declining EPS (-10% CAGR). The motor flagged the leadership vacuum and structural headwinds last week as concerns. Today they became the story. BCE at C$30 with P/FFO 4.3x still looks like the better risk/reward in Canadian telecom. But anyone saying this sector is simple right now isn't paying attention. 🇨🇦

• 
  Johan N. (@rk8215) reported 10 minutes ago

  @wliang is bullish on $AMPG and for a very good reason. Apart of partnership with $NVDA, they have the most insane customer base for $140M market cap: $AMZN, $IBM, NASA, Nvidia, Google + pretty much all the defense primes and US goverment. Amplitech has exposure to O-RAN, AI-RAN, Defense, Space, Satcom and quantum computing. Just to give you few reasons why I like Amplitech: 1. Over $118M in signed LOIs converting to POs 2. Gross margins 33% → 48% in one year 3. Guiding over $50M revenue FY26, only 2.4x forward P/S 4. 10M stock buyback authorized, ATM killed 5. Supplies Telus $66B network buildout 6. Only American O-RAN-certified 64T64R radio 7. Only US maker of 4K cryo LNAs for quantum 8. Only US-listed O-RAN pure play 9. C-UAS and defense pipeline forming 10. Member of AI-RAN Alliance

• 
  Mike Brennan (@MikeBre58407055) reported 15 minutes ago

  @MPelletierCIO If she was managing my money, I would redeem my investment. I'm guessing she isn't an actual Telus customer, so is clueless. The problem is the hideous customer service, they would be better if nobody picked up the phone. I cancelled my cable, took weeks.

• 
  Katie Rago (@Bossmanrago) reported 19 minutes ago

  @TELUSsupport between July 28 and today Aug 5 I have spoke to at least 8-9 Telus agents to resolve a problem . l've had agents diarize to call me back as follow up ... nothing. Any other business working like this would be bankrupt. Telus is the worst provider choice !!!

• 
  Randee (@UnmaskingMuse) reported 19 minutes ago

  @WilliamRobk Originally, March 5th 2024, they've been harassing me and threatening me since and is STILL holding my number hostage, demanding money to release it, so im paying for a 2nd line with @Eastlink and i havent had ONE single issue with them while @TELUS ONLY causes issues & trauma!

• 
  子非鱼（图片来自爱德华.琼斯素描） (@Gabriel66345738) reported 21 minutes ago

  @TELUSsupport I believe this may have been the work of a hacker or someone inside TELUS. It’s almost impossible to resolve this issue online. I’ve tried many times before, but it has never been resolved.

• 
  smokesone 😶‍🌫️👑 (@petuniawtf) reported 22 minutes ago

  @Ayan604 @TELUS @TELUSsupport Those damn immigrants

• 
  Gregoryfan (@Gregory_SB35) reported 25 minutes ago

  God my internet is so slow :/ I have Telus purefibre 250 Mbps and man it is sooo slow to download games or stuff on my laptop like it takes an hour plus. tbh i kinda did forgot what internet plan i actually had (lol) but i thankfully will probably upgrade to either purefibre 1 gigabit or 1.5 gigabit and hopefully i will have much faster speeds :) and once i do that, i will only have to get an Ethernet port installed in my bedroom and then i will finally not have to worry about internet speeds again :3

• 
  MRD (@MRD87694463) reported 33 minutes ago

  @MPelletierCIO 9$ target, at that point depending on what telus is doing, its an acceptable buy if they havent removed most of their old management, then its not a buy yet as they will continue to allocate capital incorrectly. It's hard to allocate capital correctly if you believe you dont need to understand how the technology works that you're managing and building. Bad Culture. Truth hurts. Telus is a dud until they clear the house

• 
  Kurt Rowland (@ruhbarb19) reported 34 minutes ago

  @FringedCanuck @Starlink Interesting as I had Starlink for several years and never an issue. Telus ran fiber optic out past our place and offered a great price.. so we sucked in and got hooked up. We have been having issues with it cutting in and out the past few days. Strange coincidence

• 
  Dlakes (@dlakes_fx) reported 35 minutes ago

  @jamajama711 @MkoTheComedian Can you help with telus

• 
  Dwayne Lessner (@dlink7) reported 36 minutes ago

  @TELUS i have been wanting/waiting to cancel my satellite TV over an hour...

• 
  Marv Brown (@grizbro) reported 38 minutes ago

  @cashmobstalbert @TELUSBusiness Honestly. Telus sucks, when you talk to help desk they are in far away lands. Get cheap rates for the servive and so more profit for Telus. Service level???! Who cares.

• 
  ALPHA MALE! (@dingoboy70) reported 39 minutes ago

  Their service sucks because they sub contract out their technician calls to a 3 rd party contractor who has no money in the game son they don’t care. DO YOURSELF A FAVOUR AVOID TELUS LIKE THE PLAGUE.

• 
  Alexander (@AlexfromBabylon) reported 41 minutes ago

  @Clayton37808570 Regarding conviction of MNO’s this is too simplistic. You have multiple buckets: Early die hards > AT&T, Vodafone, Bell, Rakuten, TIM These MNO’s basically co-engineered the Spacemobile solution. STC was late, but commited 1 billion of revenue as Saudi sovereign solution so I think they also fall in this bucket. Late followers that evaluated both in detail with non public roadmap for Starlink and AST Spacemobile and chose AST > Verizon, Telus, Orange, Telefonica, Axian. Next you have a big bucket of optionality ****’s like you indicate, but that bucket is under heavy pressure to make a choice. Maximum optionality is a nice buzz word, but in reality they have to chose between an architecture that is competing with them, versus one that is supporting them. On paper a strong line up, but Starlink and Amazon will be competing systems. Equatys, Iridium niche constellations not optimized fot consumer broadband. So if you wat a friendly solution there is only one choice. Deutsche Telekom is the study case of my thesis.

• 
  B Dub (@TheBigBDub) reported 41 minutes ago

  @Ayan604 @TELUS @TELUSsupport 🚨 March 2026, Telus, Roger’s, and Freedom all had data links. As a result, bad actors are calling clients as if from a major provider and HAVE enough client details to make people believe it’s a legit call. Nobody in Canada should be providing anything on a cold call now. 🚨

• 
  Pierre Poilievre can't get his security clearance! (@IAMSMRT1) reported 42 minutes ago

  @wealthmoose I'd do this in crayon if that would help. This is called a business deal. Google it, it happens all the time. ie: Bell and Telus and Rogers each use the others network as it saves them $ so they don't have to build an entire network saving them $. You seem ignorant of business.

• 
  Jim G 🏁🎸 (cońvictèd fèloń) (@DemetriosG) reported 43 minutes ago

  @Ayan604 @TELUS @TELUSsupport As if a carrier will call its clients to offer them a better deal! They love that you are stuck in an older plan paying more - and hope you never call in asking for a better rate that would be available to anyone who signs up today.

• 
  Nick Pena-Alvarez (@NickPenaAlvarez) reported 43 minutes ago

  @MichaelFGittins @Rogers @TELUS Seems like it, but this is just another problem we have had with our rogers service in the last 3 months

• 
  Steve McDowall (@SteveMcDowall10) reported 43 minutes ago

  @bigdaddybustard @DannyAustin_9 Done , cancelled Rogers and got Telus. When they asked why I was cancelling, I went off on the poor guy on the phone..

• 
  DTTD (@king_DTTD) reported 45 minutes ago

  @0xdamani hello, please i need help with telus

• 
  Holly (@Hollymcc3) reported 47 minutes ago

  @TELUS @TELUSsupport I had to call technical the other night because my emails were not working. The front line person I received - I don’t know what she did - but it didn’t help so tonight I went through ChatGPT and it helped me step-by-step and I fixed my own email problem!!!

• 
  Bubba the Dog. (@eltigrethetiger) reported 51 minutes ago

  @NickPenaAlvarez @Rogers @TELUS Don't do it! Trust me. This was a criminal act. Telus has even worse service

• 
  子非鱼（图片来自爱德华.琼斯素描） (@Gabriel66345738) reported 51 minutes ago

  @TELUSsupport He said no idea. Probably it is the cable which I use it to connect device and Model. I know he is wrong because I always use cable with no such issue before. Telus does not follow up.

• 
  Left Coast Leafs Podcast (@LeftCoastLeafs) reported 52 minutes ago

  The other day I had a prickly exchange with a Rogers Wireless phone rep. A couple days later I was renegotiating my Telus Optik TV terms. They dropped a ice promo on me if I switched my mobile over. In the back of my mind I was, **** Rogers man. Sign me up.

• 
  PsudoMike 🇨🇦 (@PsudoMike) reported 53 minutes ago

  Telus took a $2.1 billion writedown on Telus Digital this quarter, the arm it built to sell AI and customer service work to other companies. Adjusted income still dropped 26 percent once you strip that out. I've built systems like this. The story sells long before anyone checks if the product holds up. Makes me wonder how many other Canadian telcos are carrying an AI unit priced on the same promise.

• 
  Andy (@Andy17546890107) reported 54 minutes ago

  @nenshi Just like your Fellow BC NDP Party is doing Naheed. Telus building 3 AI sites in Metro Vancouver. No extra baseline dispachable power either ? BC Hydro scrambling saying they will be short 20 % by 2029. But BC NDP puts up 4 more Bird killing windmills to help supply AI power

• 
  Brent H. Cameron 🇨🇦🇬🇱 (@BrentHCameron) reported 56 minutes ago

  @JACruickshank Each episode is 20 minutes of self-congratulatory chatter & bragging about their fabulous lives, 20 minutes of ads for CN & Telus, and 20 minutes of **** talk interspersed with tactics mascarading as strategy...

• 
  chris deegan (@chrisdeegan6) reported 58 minutes ago

  @Sportsnet Thanks for streaming it on your pay platform!! You money grubbing ******** just sent another customer to Telus