Telus

Telus Outage Report

Why is my Telus service not working?

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Telus Outage Chart 01/25/2026 20:55

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Telus compensate me for the outage?

The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (48%)

    Internet (48%)

  2. Phone (27%)

    Phone (27%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Total Blackout (5%)

    Total Blackout (5%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Calgary, Toronto, Grande Prairie, Vancouver, Montréal, Edmonton, Wetaskiwin, Maple Ridge, Nanaimo, Laval, Surrey, Montmagny, Langley, Victoria and Queen Charlotte.

Loading map, please wait...
City Problem Type Report Time
CanadaCalgary Internet
CanadaToronto Phone
CanadaGrande Prairie TV
CanadaToronto Phone
CanadaCalgary Internet
CanadaToronto Phone
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • yaboyjuice2neat juice (@yaboyjuice2neat) reported

    Dwag Telus network is down 😡

  • rochellestrauss Rochelle Strauss (@rochellestrauss) reported

    @TELUS are you reporting any outages. I’ve no phone service.

  • thatstitchgal Jen 🎃 #SpookyMonth 👻 (@thatstitchgal) reported

    Wow so Monday, social media’s went down and now today, Telus is down. Think the universe is trying to tell us to go outside.

  • BKELLOWAY Bryan Kelloway (@BKELLOWAY) reported

    @Bell_Aliant @Bell_Support I have called and went in store. I just know I have shopped around. I will get a better deal from @TELUS. Send me the phone line of higher ups in the consumer service. I have been a loyal customer for over 10 years. I'm about to switch

  • synthiat Synthia T. (@synthiat) reported

    Looks like TELUS' network is down, which is also affecting Public Mobile.

  • tekhCHEK Andrews tekhCHEK (@tekhCHEK) reported

    @TELUSsupport luckily I have wifi since Telus just pulled a Facebook and shut its service off

  • LeavenSays Anna (Leaven) ✨ (@LeavenSays) reported

    @TELUSsupport @coffeeandvinyl Looks like Telus cell service is out in many parts of Ontario

  • UKwez Wesley.C.AFC (@UKwez) reported

    @TELUS Network is down. Come on lads.

  • filipcabrilo filip (@filipcabrilo) reported

    telus is down, not like i had hoes blowin up my phone anyway 😔

  • TinaCinBarrie Tina Colangelo (@TinaCinBarrie) reported

    @TELUSsupport can you please advise if Telus service is down.

  • 8bit_Kaylynn Oceanoflights (@8bit_Kaylynn) reported

    @TELUSsupport @coffeeandvinyl how can you say there isn't an outage? if you just search telus there is many people including myself who don't have service!!

  • smo49key Alex Cee (@smo49key) reported

    is anyone on the @TELUS network having issues with cell service?

  • SilviaMendonc82 Silvia Mendonca (@SilviaMendonc82) reported

    @TELUS is service down in Toronto? @TELUSsupport

  • Doseofabdul Abdul Rahman (@Doseofabdul) reported

    @TELUSsupport a lot of people experiencing issues with their Telus service could you guys plz look into that.

  • jmatteis_ca Joel Matteis (@jmatteis_ca) reported

    @TELUSsupport @coffeeandvinyl In Chatham, NO SERVICE! Get it together, Telus service is not what it used to be!

  • Boldizar Alexander Boldizar (@Boldizar) reported

    Lesson: never take calls from @TELUS unless you want to waste an afternoon on hold trying to fix the resulting mess.

  • _KJEdwards_ KJ Edwards (@_KJEdwards_) reported

    @TELUSsupport @coffeeandvinyl It’s easy, pickup your Telus service provider cell phone and dial a number to see if it goes through. There’s an outage, can’t call or get data in Oshawa.

  • saltyymegs 𝐵𝒾𝓉𝒸𝒽𝓎𝓂𝑒𝑔𝓈𝓈 (@saltyymegs) reported

    🥲 awh man Telus down and i cant message my man

  • connorm1tchell connor mitchell (@connorm1tchell) reported

    @TELUSsupport cellular data is down for everyone on the telus network in my house. any problems?

  • stephenmcardle Steve McArdle (@stephenmcardle) reported

    @dalter Yep, Milton, no service, telus page says no outages... I beg to differ ;)

  • Badger883 Breaking Badger (@Badger883) reported

    Yo @TELUS no service or data what gives?

  • imaaronlo Aaron 🥟 (@imaaronlo) reported

    On Monday Facebook was down, today @TELUS is down. What gives? @TELUSsupport

  • andie_paws Andria and Cooper 🇨🇦🐶 (@andie_paws) reported

    @Telus @TELUSsupport Your call service is down and not working in Barrie, Ontario you might want to let customers know. Looks like cell service is down in multiple places….#TelusOutage

  • GringoStarr2029 SpacedDuck (@GringoStarr2029) reported

    @TELUSsupport @coffeeandvinyl Bullshit. So many websites that track outages are showing almost all of Canada has Telus outages. Stop trying to PR reply your way out of having issues and be honest.

  • happilydwt kourt !? 👻 (@happilydwt) reported

    is telus down again i stg like i’ve been without cellular data for 30 mins

  • ablair2 Alicia (@ablair2) reported

    lol TELUS is down

  • Mehqah Mehqah (@Mehqah) reported

    @TELUS @TELUSHealth @NiagaraReach ARE YOUR SERVICES DOWN?

  • beesavoxo bee✨ (@beesavoxo) reported

    @MonikaSocialYeg Telus is down.

  • indynav Indy Navaratnam (@indynav) reported

    @TELUSsupport is there an outage in the Toronto area. So far at least 3 users on Telus have reported no service.

  • joeguido25 Gius7 (@joeguido25) reported

    Anyone on telus having issues