Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (28%)
• Wi-fi (9%)
• Total Blackout (6%)
• TV (5%)
• E-mail (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Fort McMurray, Markham, Grande Prairie, Calgary, Rocanville, Brandon, Toronto, Vancouver, Toronto county, Pickering, Kingston, Surrey, York, Montréal, and Barrie.

City	Problem Type	Report Time
Fort McMurray	Total Blackout	3 hours ago
Markham	Phone	23 hours ago
Grande Prairie	Internet	2 days ago
Calgary	Internet	3 days ago
Grande Prairie	Internet	3 days ago
Rocanville	Phone	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jordan 🇨🇦 (@TheStig_16) reported 4 minutes ago

  @Alan_B_Happy @TELUS Bad press is better than no press. Aqualini might hate getting bad press, but having nobody talk about your team at all besides game broadcasts? Thats much worse. Sure WE have Twitter, but the average fan? They still tune in during drive time to get their team updates.

• 
  Steve (@JSandlak19) reported 4 minutes ago

  @jodyvance @TELUS Just don’t cancel @EastVan808 he saved 7 kittens from an inferno back in ‘98.

• 
  World Citizen (@HannieOkello) reported 5 minutes ago

  @TELUSsupport @TELUS Why is your phone service so horrible in Findlay Creek suburb of #Ottawa? No networkS completely in some areas, at home Cellular service non-functional without wifi!!This is an ongoing problem for years now!!

• 
  ben d (@bend559054) reported 7 minutes ago

  Just bought 700 Telus T.T for $14.92, i did have some in my RRSP for $17.50 so i decided to avg down.. i believe the new CEO will get this stock moving again.

• 
  Diva shell (@shellhun44166) reported 11 minutes ago

  @SullyCanuck87 @jodyvance @TELUS Rogers is no better awful customer care They are money grabbers too We need more choices both suck

• 
  F-Word Scissorhands (@The_Dumbening) reported 12 minutes ago

  @RyanNPike **** @Rogers. Cancel your Sportsnet subscription. Switch your cable and internet to telus. They buy out MLSE and then start stripping the rest of Canada? Hope you like "All leafs, all the time!".

• 
  Kelly Rehel (@kelly_rehel) reported 18 minutes ago

  @Telus @TELUSsupport why is it taking 14 days for a technician to come to my house to fix my internet? 14 DAYS!!! I work from home and you’re a national corporation. Get it together!!

• 
  Shawniño (@sasieiro) reported 18 minutes ago

  @ipawskatyt Virgin Plus is Bell. I don't mind Telus. Until their customer service tells you they forgot to tell you about a 39 dollar outstanding bill that is now gone to collections because, well, they just can't be arsed. Canada has the worst telecoms set up in the world.

• 
  604atom (@604atom) reported 18 minutes ago

  @jodyvance @TELUS Yep Telus customer service sucks. Their agents aren't empowered to solve your issue. And then YOU are told to call some other number to be out on hold for hours. And the circle continues

• 
  Fire Bowman (@mmacommentator) reported 18 minutes ago

  I can't wait to cancel @TELUS @TELUSsupport and get @Starlink. Would be nice to have something reliable for once

• 
  Alberta Working Forward (@ABLabourToday) reported 20 minutes ago

  Ranking of the 3 worse Canadian cell phone companies, based strictly on consumer sentiment. 1. Rogers Wireless (Worst): Consistently generates the highest total volume of consumer grievances in the country. 2. TELUS Mobility: Experienced a staggering 78% spike in year-over-year complaints. 3. Bell Mobility: Rounds out the Big Three with 17% of all national complaints. The number one consumer complaint with these Canadian cell phone companies is incorrect billing and unexpected charges. "Almost" Criminal.😡 ------------------------------------ 🏅The Best: Freedom Mobile: Freedom is highly praised by consumers for aggressive pricing and a firm commitment to "no price hikes" contract guarantees.

• 
  Vancouver Island Guy 🌊 (@VanIsleInvestor) reported 20 minutes ago

  Canadian Telco's getting whiplash back to 3 month lows and beyond from the risk of Starlink. Globe - The risk of Starlink entering Canada for wireless is unlikely due to foreign ownership rules, spectrum constraints and the MVNO framework. In our view, this makes Canadian telecom stocks, in a relative haven from the uncertainty around potential U.S. wireless disruption. Impact: Neutral to our estimates and long-term outlook. $T Telus - analyst downgraded and reduced $1.00 to $19 and expecting soft results and a dividend reset. $BCE BCE - Reduced target by $1.00 to $38 $RCI.B Rogers - No news for June or early July I have found. Riding down on the current Canadian Telco sentiment waiting for the sports spin off update at earnings.

• 
  Ryan's Johnson. 🚧 Lets rebuild this culture! 🚧 (@Jhammy51) reported 24 minutes ago

  Switching to telus **** Roger's man @Rogers @TELUS

• 
  Eric (@ericvideos91) reported 27 minutes ago

  @BluelineBardown @Rogers Telus is awful. Good luck with that Why should Rogers keep those stations on the air if they don’t make money ? Sorry but it’s the radio. Come on people

• 
  Playoff-Jim (@DiabloPick) reported 30 minutes ago

  @wyattd09 @TELUS @Rogers Big mistake they are a **** company

• 
  Suleiman Damji (@SullyCanuck87) reported 34 minutes ago

  @AnneGreig15 @jodyvance @TELUS I am with Rogers/Shaw I never had a problem with them

• 
  Playoff-Jim (@DiabloPick) reported 37 minutes ago

  @Jhammy51 @Rogers @TELUS Telus is the worst company you can change to. They are idiots. You will regret it in no time.

• 
  David Wedge (@TheCoverageGuy) reported 40 minutes ago

  @MacCash55 @TheStig_16 @TELUS The same TSN that shut down TSN 1040?

• 
  Canoof (@Canooflehead) reported 40 minutes ago

  My dealings with @Rogers & @Telus over the past couple months have made it blatantly obvious that we have a crisis in Canada when it comes to the telecommunications monopoly. Abysmal customer service from both companies. Changing service providers has made no difference.

• 
  Andrew Cameron (@Ott_Andrew_Cam) reported 41 minutes ago

  @Darrenthiel2 @jodyvance @TELUS The main issue of course is the Triopoly in Canada (plus Videotron a bit) and the excuse of "expensive to service vast Canadian geography." 50% truth. But the main reason is the lack of sufficient competition.

• 
  Canadian Dividend Investing (@CDInewsletter) reported 43 minutes ago

  @_baserunner Telecom is getting hurt pretty bad right now, so at least it's not all just Telus.

• 
  Tegan (@tegan4618) reported 44 minutes ago

  @mcgregis @status_is_down We have starlink, never an issue. But phone, Roger's, what an awful company I did have Telus, no issues till in all hubs wisdom switched me to Roger's ugh. Seriously considering a landline, not sure what we were suppose to do were we to have an emergency

• 
  Brady Arruda (@BradyArruda) reported 46 minutes ago

  @raygaurca I sold Telus for a loss at $19 per share in 2024, just check and saw its current down by 34% from when I initially held it.

• 
  ThePodDog (@PadDawg) reported 48 minutes ago

  Hey People don't ever get a 3rd party like Telus to have control over thinks like your heating and air conditioning. I put in for a cancation of service for the end of the month and I thought it was on good terms. Wrong. They shut everything down 2 hours later. No warning

• 
  Del (@FullScopeWelds) reported 49 minutes ago

  @BCLionsDen @DarshanVancity @Rogers I've been with Telus forever. On jobsites out of town people recommend Rogers. Too many dead spots. Also cable and internet was horrible with Telus. Connection wasn't strong enough to watch TV with glitching out. Telus support is no help, they'll try to cover the problem.

• 
  Jay A (@rodice11) reported 50 minutes ago

  @TELUSsupport From your AI to your live support, the help i have received regarding official business about a complaint is non exsistant. Telus has turned into such a **** company. Ive done everything I can to resolve the matter, now I find out you didn't even log

• 
  M.A. - "Losers always whine about their best" (@LayThemBare) reported 52 minutes ago

  Have any of the ISP like Bell or telus spoken against c-22? Or are they onboard with the digital tyranny? Asking because I am going to outright cancel my entire service and go with an VOIP home phone and smoke signals for encryption

• 
  Duke of Football (@_paulrai) reported 53 minutes ago

  @jodyvance @TELUS Absolutely abysmal signal for today’s game

• 
  Doug McFayden (@TruckerDougYEG) reported 56 minutes ago

  After the last PVR - 50 hours + affair with to many mistakes to list, I will be happy to leave when my contract expires. Latest customer service enters "Change Order" but should have been "Technical Order" meaning I have to pay $400.00 for all @TELUS mistakes. @TELUSsupport

• 
  Harry Henderson (@MacCash55) reported 58 minutes ago

  @BluelineBardown @Rogers If i would i could, Monopoly no telus availble at my address, Just signed 2yr with rogers yesterday, if i new this then no way month to month pay the extra sucks