Telus Outage Report
Why is my Telus service not working?
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (45%)
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Phone (30%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Nanaimo, Ottawa, Vancouver, Edmonton, Richmond, Oliver, Parksville, Calgary, New Westminster, Montréal, Whistler, Montmagny, Swift Current, Spruce Grove and Duncan.
| City | Problem Type | Report Time |
|---|---|---|
 Nanaimo |
Wi-fi | |
| Ottawa |
Internet | |
| Vancouver |
Internet | |
| Edmonton |
TV | |
| Vancouver |
Internet | |
| Richmond |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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marionetta
(@marionetta) reported
@TELUS Seriously, I was told (by @TELUS) I'd have to log off my Telus email in order to be able to access Google maps. There's some service for ya.
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Sean
(@seanatis) reported
@jm_731 @TELUSsupport I had a Telus and bell outage at the same time
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iamsuperdomengsi
(@iamsuperdomengs) reported
@TELUSsupport I recently got a telus mobility. Is there a grace period or like if I change my mind, can I still cancel without fees incurring? I did not sign up for a contract.I cannot find it on service terms.
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Gwyn Auger
(@magicassistant) reported
@TELUS why are you advertising deals current customers are not allowed to have. For example I've never had TV with you before I'm getting it now but told despite being a customer for years I can't have the promos advertised as I'm already a customer for internet.
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Funkins Designs
(@FunkinsDesigns) reported
Hey @TELUSsupport, are you having another network outage again in Toronto? I've got me cell service whatsoever... AGAIN! This has been happening far too often lately, what's going on @TELUS?
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i miss football.
(@immacrecep) reported
from
Belleville, Ontario
Anyone else with @TELUS lose all cell service? @TELUSsupport
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trevor jones
(@MeanMrJones) reported
@bitswift_tech Is Telus down too?
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Shauna Cunningham
(@CKWS_Shauna) reported
@sydenhamkennedy Also hearing from @Telus customers that they're still having issues. A reply sent to me from an @Bell customer indicated they hoped to have this fully resolved by just before 8:30pm.
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RamenQuest
(@Ramen_Quest) reported
Telus or Verizon are not responsible if someone cold calls you at 3am and plays “never gonna give you up” but YouTube is if someone uploads that.
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Scott Michaud
(@scottmichaud) reported
@AcadienSniper @Lizzouse @Bell_Support Weird part is my Bell Fibe went down at exactly the same time as my Telus cellular flipped into Emergency Call. Would be interested to see what sort of outage took down at least two providers at the same time. And yet Twitter and Discord seemed unaffected.
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Mike Veenie
(@fnveenie) reported
@eboltz16 @Bell_Support Except I'm telus. Xplornet also down
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Dave 🇨🇦 🇬🇧
(@yyc_dave) reported
Telus Centre opened up for covid shots today and I'm booked for tomorrow. I take back most of my bad thoughts about AHC #yyc
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Aaron Classic
(@BigBacon83) reported
@TELUS It's time for me to renew my contract and get a new phone but you guys won't let me keep my current data plan because it's no longer offered...if someone can help me keep it then I'll renew. Can you help me out? I spend a lot of money each month.
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syncspace.live
(@syncspacelive) reported
We now have service in Montreal (as low as 4ms even from Ottawa), Edmonton (as low as 2ms on Telus fibre) and Halifax (4ms even from Antigonish). This is seriously low latency that produces pretty much imperceptible delay when playing music over the Internet.
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Mark
(@mark_copeland) reported
Telus down?
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Mommblogger
(@shellysebastia1) reported
ADT/Telus emails increase in monthly fee by $5 if contract for 3 years not signed. Called to cancel as not happy. Telus has the nerve to charge the increase even when the service has been cancelled. Nickle and diming customers just because you can is not good.
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Taura Hanson
(@taurahanson) reported
@MIHomeYGK No service with Telus and internet and cable with Bell is also out still. No idea how Twitter is still working.
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Weezzie
(@Weezzie4) reported
@MIHomeYGK Yeah my phone was not working today. I am with Telus
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robert alexander
(@r0to00) reported
At 4:13pm Monday April 5th, our fibre went down at multiple locations. Getting reports Bell, Vigin, Telus Koodoo phones have no service. DSL is also down.
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Jeff Kaplan
(@JMKappa) reported
So, new phone is completely functional except the new SIM card doesn't detect me as on a network, probably gotta go call Telus in the AM
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Sean
(@seanatis) reported
@CKWS_TV Out here in Trenton. Had a sudden Telus outage at the same time.
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Andy Costa
(@AndyBlizzard87) reported
@KylesWeather @CRTCeng Think the fibre optic network had an outage, lost connection to the Telus network in Kingston too.
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An Mc
(@AMDM00yyz) reported
@CharRichardRSW Telus mass site is wide open on Saturday/Sunday & next week, into evenings as well. Appointments available in Red Deer TOMORROW too. 100s of appointments. Happy to see eligibility jump 10 years *** Sign in & see - just don’t book if not eligible!
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Kara Bagshaw-Sather
(@KaraBagshaw) reported
@Shawhelp my senior parents (in their 80s) have been struggling since March 18 with a conversion from Telus to Shaw. My Dad has spent over 30 hours on the phone with various Shaw technicians. This needs to be escalated and resolved immediately. Help!
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Scott M.
(@apukwa) reported
from
Coquitlam, British Columbia
Next stage of working with @Telus: 1) phone call, told to go to store 2) store says they can't help me but they can sell be a SIM card, call this number 3) called that number, told they can only fill out a form for things to be activated in 5 days, my SIM is useless
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emma
(@emma18617184) reported
@MIHomeYGK Both my cell service and internet are out. Telus for cell, Bell for internet. Good thing it’s nice out.
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K 🇨🇦
(@definingk) reported
@wendyjedm Our Shaw Internet was out as well. And generally the speed goes up and down for no apparent reason. Telus is sucking so many people in with their limited time great deals and then jacking the prices upon expiry of the contract.
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Papertoonie
(@papertoonie) reported
@TELUS So is this how you handle customer service? I have spent hours on the phone and it's been almost 2 months. Are you just not going to come install my internet services that you are trying to Bill me for? If you are seeing this DO NOT get internet services from Telus...
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Kimmer 🇨🇦
(@Squeeziks) reported
@CKWS_TV @scanquinte Telus, virgin, Koodo, bell were all down in Belleville for about 45 mins.
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Jennifer Stadnyk 🇨🇦
(@JCStadnyk) reported
@CftaSalt I’m not experiencing any issues with my Telus phone?