Telus Outage Report

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Edmonton, Mount Pearl, Montmagny, Coquitlam, Surrey, Calgary, Brandon, Spruce Grove, Vancouver, Langley, North Vancouver, Sarnia, Sturgeon, Regina, and Wetaskiwin.

City	Problem Type	Report Time
Edmonton	TV	5 minutes ago
Edmonton	Phone	1 hour ago
Mount Pearl	Internet	3 hours ago
Montmagny	Wi-fi	3 hours ago
Coquitlam	Internet	15 hours ago
Surrey	Internet	18 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  LifestyleDigs (@TheLifestyleDig) reported 5 minutes ago

  Just got an email from those lousy bastards @TELUS bitching about my password no longer meets their "security guidelines" and to reset it. I've got a better idea. How about I just close down my Telus account. I have other email addresses. Really? Threatening me? **** Telus!

• 
  Steven (@faria_wong) reported 9 minutes ago

  Telus ADT app IS NOT WORKING. Telus is not providing any answers. Spent 3 hours on the phone and all I get is that they will look into it. Come on - THE APP IS NOT WORKING? What’s the issue and when will it be fixed. I am appalled at the poor service from Telus. I am frustrated.

• 
  jwags (@jwags79527673) reported 9 minutes ago

  @RogersHelps @TELUSsupport I was looking to renew my Shaw/Rogers internet but the customer rep only offered the max priced service, so I checked Telus and they had a great internet service but not available in my area of Calgary... What internet company should I try next?

• 
  Tracy 'Allen' Bingley (@AllenRaph) reported 10 minutes ago

  Is almost everything down with @TELUS I mean really? This is a national Telecommunications provider. They don't deserve to be in business.

• 
  Travel Junkie (@liv2wrk) reported 11 minutes ago

  @TELUSsupport is there a Telus internet outage in Calgary? It’s been down for a hour

• 
  Eric Tam (@ETmethod) reported 15 minutes ago

  Hey @TELUS , it's 2023. How can you have a service outage for 3 straight days in Edmonton?! Terrible.

• 
  Goat Singh (@yvr_Goat) reported 19 minutes ago

  @TELUSsupport @TELUS Internet is down I've been on hold for over 2 hours. Worst tech support ever.

• 
  Steven (@faria_wong) reported 19 minutes ago

  @TELUSsupport The ADT app IS NOT WORKING. Telus is not providing me with answers. Spent 3 hours on the phone and all I get is that they will look into it. Come on - THE APP IS NOT WORKING? What’s the issue and when will it be fixed. I am appalled at the poor service from Telus.

• 
  Naba (@naba_nc) reported 21 minutes ago

  Wasted 90mins @TELUS @TELUSsupport for internet issue. Tech1: Documented the issue and trasnsferred me to 2nd Support. 2nd support: Tech Support can provide me boosters free for charge are transferrd me to 3rd TechGuy. 3rd Tech: I can't help you.

• 
  jax (@wlyjax) reported 24 minutes ago

  @TELUS u guys are the worst ******* internet company of all time, my WIFI is ******* terrible I have tried everything in the book. I have reset my WIFI like 3 times, did a network reset on my pc, looked at several videos online to fix it and nothing ******* works.

• 
  TOver (@OverallTylor) reported 25 minutes ago

  @TELUSsupport How about you DM me? Since again, I must reiterate, that's it's your guys screw up in the first place. But whatever, classic Telus customer support.

• 
  LeanneScott (@LeScott45) reported 25 minutes ago

  @TELUS trying to reach your 24/7 support line but apparently you are closed. Is your service just 23/7 or 22/7?

• 
  Lex Harvey (@lexharvs) reported 25 minutes ago

  Cllr Ainslie asks why not emulate the model in Montreal? In 2013, Bell, Rogers, Telus and Quebec-based Videotron invested equally in a $50-million project to bring cell service to Montreal’s Metro.

• 
  canadian bad dream (@FUNGUY416) reported 26 minutes ago

  @TELUS @TELUSsupport why does TelusTV constantly freeze?? a real poor service for money ngl

• 
  n (@nellhs0) reported 26 minutes ago

  @TELUSsupport i am in a different time zone. not looking for an argument on twitter with telus support. thank you.

• 
  LeanneScott (@LeScott45) reported 30 minutes ago

  @TELUS trying to reach your 24/7 support line but you are closed right now. Do you only offer support 23:7 or 22/7?

• 
  Zach F. (@FifthlinerYEG) reported 35 minutes ago

  ..no attempts at actually repairing anything -No way to escalade the issue to a supervisor -No sense of urgency at all -Told them business hours and they tried to schedule a tech outside of those hours... Anyone use Shaw? We are done with @TELUS @TELUSsupport

• 
  jax (@wlyjax) reported 35 minutes ago

  @TELUS I also have a ****** WIFI booster that does not even work as well as ethernet, yes u heard that right ethernet...@TELUS WIFI is that ****** not even ethernet can fix the problem. Get ur ******* **** together please.

• 
  Naba (@naba_nc) reported 37 minutes ago

  Called @TELUS @TELUSsupport for internet issue. 90mins! Tech1: Documented the issue and trasnsferred me to another 2nd Support. 2nd support told me that the Tech Support can provide me boosters free for charge are transferrd me to 3rd TechGuy. 3rd Tech: I can't help you.

• 
  n (@nellhs0) reported 38 minutes ago

  @TELUS no reported outages in calgary. why is my data not working?

• 
  TELUS Support (@TELUSsupport) reported 42 minutes ago

  @blaizesgoddess Hi there, we understand and there could be many factors involved. Indeed Telus does have better data deals because of our Unlimited data program. In terms of service, area of location towers, high volume of the network & even device could be factors in poor service.

• 
  Manuel Prado (@CipraPrado) reported 42 minutes ago

  "Harry Potter and Robert Telus teamed up to fight against ISIS in Ukraine, while a rowerzysta named Bartka provided support."

• 
  LeanneScott (@LeScott45) reported 43 minutes ago

  @TELUS I’ve been on hold for an hour and a half and counting. Did you close again? phone still not working .

• 
  Zach F. (@FifthlinerYEG) reported 44 minutes ago

  If you have a business DO NOT use @TELUS -Poor customer service -Told a specific time only to have it changed without informing us -Internet out for a full business day and going on a second -Only response from their outsourced call centre was "I'm sorry" with no attempts.. 1/2

• 
  s a r a (@pocketsara) reported 46 minutes ago

  @VicPeloso I work for Telus ! I can always help and look for cheaper solutions

• 
  jax (@wlyjax) reported 48 minutes ago

  @TELUS may be the worst internet company on the planet

• 
  AB Girl 🇨🇦🇨🇦🇺🇦🇺🇦 (@cathy_fillion) reported 58 minutes ago

  @KisBrink You would love to what? And sorry about Telus but we all have issues with vendors. Again, I don't get what your point is.

• 
  Tracy 'Allen' Bingley (@AllenRaph) reported 58 minutes ago

  5:42am what a lovely time to go for a walk in Boring Town, Can'tada. Had to wait in ER for almost an hour just to get insulin because, Pharmacy shut down at 6pm. So instead hired a cab for almost 200.00 just to go to Castlegar. Lovely.. @TELUS hopefully nobody owns stock!

• 
  LeanneScott (@LeScott45) reported 1 hour ago

  @TELUS By having your service available 24/7

• 
  Ashfiq Ur Rahman (@ashfiq_supantha) reported 1 hour ago

  Very much frustrated with @TELUSsupport & @TELUS ! Using this service for my business, home and everything. But their support & customer service for business is too bad! Remaining on call for 1 hr - no solution to my problem! Sending wrong bills everytime! Need new suggestion