Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (50%)
• Phone (23%)
• Wi-fi (12%)
• TV (6%)
• Total Blackout (5%)
• E-mail (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Montréal, Red Deer, Vancouver, Parksville, Edmonton, St. Albert, Victoria, Calgary, Surrey, Winnipeg, Mississauga, Burnaby, Agassiz, Whitecourt, and Oliver.

City	Problem Type	Report Time
Montréal	Phone	20 minutes ago
Red Deer	Phone	38 minutes ago
Vancouver	Total Blackout	10 hours ago
Parksville	Internet	12 hours ago
Edmonton	Wi-fi	13 hours ago
St. Albert	TV	13 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  im bored (@FlipMensan) reported 6 minutes ago

  @MommaHood2 @janelleybelley3 So youre issue was with Telus, now you just hate everyone? You need therapy girl.

• 
  Nikki (@Nikki98212136) reported 9 minutes ago

  @PWHL_Ottawa Can we watch the pwhl final on any TV channel in Canada? Telus and the CBC are horrid! I got off work early and can't find the game. Did Telus switch to the Center ICE mark up channel for the final?

• 
  Mike Was Right 🇨🇦🇺🇸🇲🇽 (@MikeHumanIntel) reported 9 minutes ago

  @mario4thenorth If I call Rogers or Telus, it takes 90 minutes on hold to talk to some foreigner who will likely not resolve my problem. When I call Mint Mobile in the US, I go through a very friendly Ryan Reynolds AI attendant and talk to an American right away. Plus, they understand and resolve my problem. Canadians have no clue how bad it has become for them.

• 
  bar_1 (@bar1_crypto) reported 11 minutes ago

  @KirkLubimov Been waiting for a reason to cancel my telus account and this is it.

• 
  Crypto IA Décodé (@cryptoiadecode) reported 11 minutes ago

  @McnallieM @TELUS Let's build @TELUS. One postal code per century. The growth never stops.

• 
  Hanner (@GangstHannah) reported 11 minutes ago

  @PeterMeiszner @BoVanston @TELUS You are either a mark or an ******* who is profiting from this trash

• 
  Kimball Finigan (He/Him) Your At-Home Trainer 🍉 (@KimballFinigan) reported 12 minutes ago

  Who gives a **** if these AI slop factories use /less/ water? I care that billions are being chucked into a private corporate profit statement. If Telus wants to build data centres let them take the risk. If the government needs data centres, build and own them.

• 
  Jojo (@jojojojojobz) reported 17 minutes ago

  @EvanLSolomon Zero qualifications to handle AI and digital innovation. Wtf does a broadcaster know about LLMs? ******* gong show of a government. Tell us taxpayers how much kickback from Telus you are going to get.

• 
  Dr. Pauly Tremonte (@PaulyTremonte) reported 26 minutes ago

  There's literally already another Telus data center down the street that no one complains about. No one even knows its there lmao.

• 
  hairy hole (@pissblvd) reported 27 minutes ago

  @PeterMeiszner @BoVanston @TELUS Nobody wants this peter, its a terrible idea and a huge waste of money and time and real-estate. I am so tired of this utter nonesense

• 
  Nathan Blades (@NathanBlades3) reported 27 minutes ago

  @DarlaTheDarling @SatireSquadHQ @MarkJCarney Remember when Telus fierd all their customer service ppl? That's when I personally stopped doing business with them

• 
  notadampaul (@notadampaul) reported 32 minutes ago

  @PaulyTremonte @tunguz in the context of AI the useful metric is FLOPS/$, or useful compute per dollar. On this measure, Telus is far behind the pack. They also provide the ~worst telecom service in the entire developed world at the most expensive rates. So yeah, I expect it to be done similarly poorly

• 
  C Woods (@CWoody91) reported 33 minutes ago

  @ShaneWenzel Nenshi should be notified so he can complain louder about the “biggest data breach in Canadian history”. So we now have CRA, Telus,Rogers/Fido, Loblaws and the RCMP firearms owners data breaches, yet the media only covers the Alberta issue

• 
  Ewan McGrath (@makemoneymoney6) reported 35 minutes ago

  @avilewis How is the cbc hack who got fired for self dealing taking credit for this? Telus led. Zero govt support Let’s see how quick he disappears when we start hearing the local and provincial challenges.

• 
  Wendigo (@driftingwendigo) reported 37 minutes ago

  @JakeLandauTO @TDarcyM @taxspendlib That's a very different threat model and I agree 100%. But the Telus sovereign AI is being used in commercial applications (specifically mine, my team gets the weird ****).

• 
  hcky123 (@dundatt1989) reported 38 minutes ago

  @acupforusplease @shanelpratap @RobertParizek This is exsctiy right I think the Apple TV deal is more but gets shifted into another marketing arm so the accounting trickery may confuse the issue Also isn’t telus shirt sponsor about 3 million a year alone ?

• 
  ZeroPathos 🇨🇦 - Nasty Canadian (@PathosZero) reported 39 minutes ago

  @HRHRWH1960 @TELUS As for the issue, if you don't already know that, you should do a quick google of what these AI data centers are doing to towns in the US. Carney was a better choice than Poilievre, but that doesn't mean he then gets my blind support on everything.

• 
  Stanton (@StantonsLab) reported 40 minutes ago

  @VanIsleInvestor @BNNBloomberg @MobileSyrup Telus is garbage, New CEO will slash *** and fire a boat load, I will buy when this happens, until then it's a dumpster fire

• 
  Gianni (@GianniDAngeloww) reported 40 minutes ago

  @SERobinsonJr Is this a joke post? What kind of idiot would saddle themselves with $70+ tax internet for a $120 one-time saving when many providers, including Telus, are cheaper?

• 
  BlueCrabGames (@BlueCrabGaming) reported 41 minutes ago

  @globeandmail Doesnt matter when 95% of in person storefront enployees are also thick accent indians who scam the customer every chance they get, to increase their commission. Oh and 100% of the csa on the phone are indians. Even when a Telus employee has to call into their special emplyee only line, its all indians. I quit Telus/koodo explicitly because of the indians, one in particular that was a district manager and the most scum snake oil salesmen person i'd ever met.

• 
  Nikki (@Nikki98212136) reported 41 minutes ago

  @PWHL_Minnesota How can we watch this in Canada? Telus and the CBC are Horrible. I got off work early and still, I can't find the game. Help?

• 
  shell (@shelery1) reported 42 minutes ago

  @mario4thenorth I had SO much trouble with Telus in this past year! I was on the phone with Loyalty prog. for 6 hours. I spoke with one in Guatemala, Philippines & india.🙄🤯

• 
  Nelson Gilbert (@Benefarr) reported 46 minutes ago

  @NorthrnPrspectv Worked for McKesson, RelayHealth, SureScripts, etc. Libs glanced at e-prescribing in the U.S. “Lets build our own Rx network”. Libs dropped $300 M on PrescribeIT. Doctors refused. Adoption rate: >5%. Will be shut down this month. TELUS gets huge check; Canadians get nothing.

• 
  Andre (@canandre12) reported 51 minutes ago

  @ShaziGoalie AI is being used right now, to hide the Indian accent in Telus’ customer service agent’s voices

• 
  Jv (@JBK11663) reported 53 minutes ago

  @MTe005 @unclehaver the enemy of my enemy is my friend. i hate nimby's too, but if we can agree that a massive water and electricity black hole that benefits nobody but the feds and telus sucks, then at least they have a few more functioning neurons than the techbros on twitter defending this ****.

• 
  Ingenious (@GeniusITM) reported 54 minutes ago

  @PeterMeiszner TELUS established BPO operations via TELUS Digital, which runs customer service and support centres in Guatemala and the Philippines involving access to Canadian personal data. In March 2026 TELUS Digital was breached, exposing nearly a petabyte of sensitive records.

• 
  JBreezy (@JBray47) reported 54 minutes ago

  @BrandonWealth Nobody in any right mind of a growth investor should be putting money into ENB/telus/bmo or any of those garbage stocks. If you want growth, invest in US, if you want dividends, invest In AGF 10750 or US weekly ETF’s like BLOX, GIAX.

• 
  A (@Jupadia1) reported 57 minutes ago

  @TELUS if your going to call and bug me to switch service. Then at least have a human on the other end making the call. I should not have to pause and wait around for the computer to tell a human in a different country to pick up the phone and talk.

• 
  Fibreglass_Insulation (@Fibreglass12) reported 59 minutes ago

  @Demon_Realms telus ******* sucks. their whole business model, customer relations, all of it is utter garbage.

• 
  HoodMomma (@MommaHood2) reported 1 hour ago

  @janelleybelley3 I can handle my own but I can't imagine a single woman alone having either of these 2 creeps coming into her home. Always have another person whenever Telus sends a rep. The 2nd rep was trying to get feely with me, gave me his card & said call anytime I like everything WTF gag