Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (27%)
• Wi-fi (8%)
• Total Blackout (7%)
• E-mail (5%)
• TV (5%)

Live Outage Map

The most recent Telus outage reports came from the following cities: La Prairie, Toronto, Montréal, Mississauga, Edmonton, Grande Prairie, Duncan, Vancouver, Beaumont, Calgary, Red Deer, Toronto county, Guelph, Anmore, and Montmagny.

City	Problem Type	Report Time
La Prairie	Internet	1 day ago
Toronto	Internet	2 days ago
Montréal	Internet	2 days ago
Mississauga	E-mail	3 days ago
Edmonton	Internet	5 days ago
Grande Prairie	Internet	5 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  the 小さい kaiju //HOODLUM on SPOTIFY➡️ (@cannaKAIJU) reported 1 minute ago

  @TELUS Support team is supposed to be coming out today, but the service was supposed to be activated last Thursday and I’ve ate through my phone data to compensate :(

• 
  suke (@sukekhosa) reported 1 minute ago

  @mikey_rakkar @TELUS Terrible, getting calls from agents in India who don’t even speak proper English.

• 
  n (@CheleNik) reported 3 minutes ago

  @VanIsleInvestor @TELUS When I called @TELUSsupport to help fix my. Optik tv issue they said leave a number and we'll call you back and then the hung up before I could leave a number for the 2nd time.

• 
  trade•ish. (@MayneOnMars) reported 5 minutes ago

  accidentally paid my phone bill twice. 🙄 watch TELUS act like they’re processing a mortgage application just to give me my own money back. I’m already dreading tomorrow’s customer care call.

• 
  Alberta Working Forward (@ABLabourToday) reported 5 minutes ago

  TELUS Corporation slashed its quarterly dividend by 55% to 18.75 cents per share (down from 41.84 cents). This aggressive corporate reset by newly appointed Chief Executive Officer Victor Dodig follows a massive $1.8 billion net loss for the second quarter of 2026. In immediate response, TELUS shares plummeted 11% to finish Friday trading at $13.38 on the Toronto Stock Exchange, wiping out years of gains for retail income investors.

• 
  sub_commandante (@SCommandante) reported 7 minutes ago

  @business I will never use Telus again .

• 
  Noah M Sayin (@stupidflamesfan) reported 7 minutes ago

  Seriously can’t wait to get Starlink when my Telus contract is up. What a god damn joke Canadian telecom is.

• 
  PsudoMike 🇨🇦 (@PsudoMike) reported 8 minutes ago

  Telus took a $2.1 billion writedown on Telus Digital this quarter, the arm it built to sell AI and customer service work to other companies. Adjusted income still dropped 26 percent once you strip that out. I've built systems like this. The story sells long before anyone checks if the product holds up. Makes me wonder how many other Canadian telcos are carrying an AI unit priced on the same promise.

• 
  Marni Miller 🇨🇦 (@miller5252) reported 9 minutes ago

  @Rogers is happy to string you along for 45 minutes passing you from one rep to another and then hang up on you. No way to reconnect. They want you to give up and not call back. How about I switch to Telus?

• 
  Goug Dilmour (@CanadasLeafs) reported 15 minutes ago

  @rod_the_bod @Rogers Bell is just as bad, I didn't think Telus offered internet in my area.

• 
  michaelm (@mikemoore0057) reported 19 minutes ago

  Re. land line, I need to hang onto the phone number as it's registered everywhere and a PITA to change. Anyway, I too was paying a high monthly so I told Telus I was considering dumping it and they gave me a loyalty rate of $2.50 per month. They must do this to pretend they still have a customer base. And yes, porting to VOIP is something I was considering as I already have a couple of numbers.

• 
  M.Brown (@MsMJBrown) reported 20 minutes ago

  @MrStache9 I ditched Telus over a year ago. My friends in Kitchener & my brother ditched Bell. Too expensive & ****** service. I haven’t had a land line for more than 10 years. I’m with Rogers now, for both home and cell service. Telus I was paying over $100 just for my cell. With Rogers I pay $25 for my cell. Cable wise, Rogers isn’t much cheaper but it is more reliable.

• 
  J7Wildcard (@J7Wildcard) reported 25 minutes ago

  @VanIsleInvestor @TELUS I signed up a few months ago, no issues, reasonable price. My wife is trying to sign up now. Couple days in and still having issues and the rates are up with less data. New boss man making changes.

• 
  Sandie🇨🇦 (@Sandie23456) reported 26 minutes ago

  @genocidalgirl Yes. I get promotional calls from Rogers, Telus etc. often from some Indian with their stupid accent to which my reply is always “I only do business with Canadians”. They hang up on my every time. I’m far meaner with the Indian fraud/scam calls.

• 
  Grandmaster of the London Fog (@JThornglass) reported 30 minutes ago

  Need to see Telus share price down another 95%

• 
  Douglas Mark (@DouglasJMark) reported 30 minutes ago

  Today, July 21, 2026, only 1 tech showed up with no ability to restore our static IP address. I told me to call the business centre again (the hole in the bucket since this began on July 16, 2026. He could fix our phone modem and had to factor reset it. (I could have done that). Our phone company had to send a tech out to reconfigure our phone modem. My call with the Bell business internet was respectful and the fellow I spoke with explained the situation openly and honestly that other stat IP addresses were affected last week and that it would be difficult to restore it. In the end, we are stuck with a different static IP address. I told him thank-you anyways and asked for compensation for the disruption. He forwarded me to customer care who we credit us a month or two of payments. (Better than nothing). I prepared my staff for this end result and our team at my office, at BlueBird Technologies who ensure our network and computers are running smoothly, and Telus Health were set in motion. We were reconnected to our EMR and patient care is returning to normal only 2.5 hours later (it could have been 2-4 days!). Our phones were also restored around the same time. In the end, it's a bit like the story of The Wizzard of Oz. A tornado took us far away to Munchkinland in the Land of Oz. It's not so bad here after all. Hope we can live here happily ever after.

• 
  Stop the Insanity (@ElviraHaycraft) reported 31 minutes ago

  Wouldn't it be more useful to demand that that speaking English you can understand would be mandatory, especially in Government positions and public service. I have been talking to bank employees on the phone that neither my husband or myself understood, same goes for Telus

• 
  Richard Purdy (@RickPurdy1959) reported 34 minutes ago

  @Martyupnorth Never answer. It will be either Rogers or Telus or some ****** lying Canadian polling company

• 
  𝗟𝗲𝗲 𝗦𝗼𝗿𝗼𝗰𝗵𝗮𝗻 (@soro77) reported 34 minutes ago

  Hey @Rogers figure your **** out. No internet all day...anyone know @TELUS phone number?

• 
  moon (@meetatthemoon) reported 35 minutes ago

  **** TELUS I HATE YOU TELUS MAY YOU BE CURSED FOR ETERNITY **** YOU

• 
  the 小さい kaiju //HOODLUM on SPOTIFY➡️ (@cannaKAIJU) reported 35 minutes ago

  Hotspotting from hubbys phone cuz wifi is STILL NOT WORKING @TELUS

• 
  Sara T e m p e s t 🍁 (@tempestimony) reported 37 minutes ago

  @PrairieVeteran City of Calgary has 5 Level mgmt that can get down to 4 then 3 in 2 years. Redundancy positions. Buy off older Gen with 2 yrs severance pay. TELUS cut off 1400 employees by counting on the NEXT GEN. Stop adding personnel. ADMIN changes. Leadership? Positions stay the same. @DanWMcLean

• 
  funkanelli (@funkanelli2211) reported 38 minutes ago

  @TELUSsupport I was a Telus Business Internet subscriber that sought to have the svc moved to a location 5 min away and was told the svc was not avail @ that location. Since this was part of a physical move I tried to cancel svc but was told I had to pay the entire 2 yr contract

• 
  saand ↯ (@mr_saandman) reported 40 minutes ago

  SHIRSHIT **** MH TELUS TV APP LOGGED ME OUT AND I DONT GOT THE PASSWORD I MISSED THE RACE START 😭😭😭

• 
  Jimmyray (@jamesraymont1) reported 44 minutes ago

  @culturetripper @kim_gaetz Don’t forget, Telus is doing the same **** in Alberta.

• 
  Mike Brennan (@MikeBre58407055) reported 44 minutes ago

  @MPelletierCIO @BNNBloomberg Telus should worry less about selling non-core assets and more about minimal, basic customer service. As a client I'm appalled, they never answer the phone. Farming your customer service out to third world countries is pathetic, Telus deserves to keep imploding.

• 
  Broke Toshi (@btoshi25) reported 46 minutes ago

  there was a house party or something going on when the service was cancelled, totally unprofessional as ever with these bastards @Telus everyone is glad to be gone though 👋

• 
  CEO | Creator Protocol Group & Protocole Créateul (@it_dingdong) reported 55 minutes ago

  How @telus Supports Human Trafficking. When local law enforcement fails, syndicates rely on corporate telecom bureaucracy to keep their extortion nodes online. @TELUS and @TELUSsupport are currently harboring active human trafficking and extortion infrastructure on their network. My corporation served them a formal Legal Hold. They ignored it.

• 
  Laura Lee (@lauralee050) reported 56 minutes ago

  @AreOhEssEyeEe You should hear what I tell these pieces of **** when they call my house scamming and pretending to be from Telus, Amazon, Paypal. ***** bastards. Fkng TRASH

• 
  THOMAS SHAJAN | PR3MNT (@PR3MNT) reported 57 minutes ago

  @TELUS How many times should I repeat the same thing, TELUS???????? I am tired of getting repeated cold calls and marketing calls from your agents and their random numbers. I am tired of telling them that I have already OPTED OUT of such calls. Please do not make me angry on them. If you will continue this, I will have no regrets whatsoever to cancel your services. @TELUSsupport