Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (49%)
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Phone (26%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Nanaimo, Maple Ridge, Edmonton, Calgary, Laval, Surrey, Montmagny, Langley, Victoria, Vancouver, Toronto, Queen Charlotte, Orillia, Sechelt and St. Thomas.
| City | Problem Type | Report Time |
|---|---|---|
 Nanaimo |
Internet | |
| Maple Ridge |
Wi-fi | |
| Maple Ridge |
Internet | |
| Edmonton |
Internet | |
| Calgary |
Internet | |
| Laval |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Natasha van Gelder
(@vanbudha) reported
@TELUSsupport This is going to be my last attempt telling you, …Some guy named Robert has had my email wrongly attached to his account, I have received ALL his personal details for months now from TELUS, his account is about to be in default because IM getting his bills. Fix it. Message me
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Doug Black
(@DougBla41729844) reported
@TELUS part2, you need to tell your customers that the old cable lines are only good up to 1gbs. second you need to tell your customers to check if they have a 2.5gbs Ethernet network card in their computer
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ITC
(@tw2009fa) reported
@TELUSsupport I spoke with Tech Support and apparently there is an issue with Bell towers and this is out of Telus' control. Why is my Telus service being affected by Bell towers? Also why am I being denied compensation? I am not receiving services that I am paying for.
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Noah Martin
(@realrockerman97) reported
@TELUSsupport Down Detector is reporting mass @TELUS /@koodo outages in Alberta, BC and all of southern and Eastern Ontario since 4:30 pm yesterday. Is this being looked into?
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aria ♡ l2d model reveal pinned
(@AriaAuroraVT) reported
i'm actually pretty pissed at this because our internet and cable got completely shut off WITH ZERO WARNING yesterday tfb that's more of a shaw issue than telus... and they confirmed with mom this morning they would be here at 1pm
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Khushpreet Singh
(@Khushpr29623888) reported
@TELUS very bad experience Very very bad Even am old custome Not going to recommend any of my circles
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mediar
(@mediarz) reported
The @TELUS text chat wait game has been fun today. Started off at 20 went down to one, went back up to 10 went down to one, went back up to 9 and now waiting for our third countdown to start...
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David
(@Daver_16) reported
@TELUS your automated phone service is trash. 15 min wait, Asked for the call back and all I got was a voicemail saying they couldnt reach me. Pressed 1 and the prompt kept repeating. When someone asks to speak with a rep just put them through to a rep dont keep asking for info.
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Meghan Fowler
(@MeghanFowler) reported
@TELUSsupport A phone 5 days old that will only hold a charge for a few hours, with locations off, Notifications off, brightness down. And the phone is so hot. Clearly something wrong. Hours on hold, hung up on and still can't get ahold of anyone to help. My patience with Telus
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Jason Dunn 🇺🇦
(@jasondunn) reported
@AndyMLC Yikes! Good ol’ @TELUS, they always find a way to make a buck off the customer. I hope it’s just growing pains and 12-24 months from now we’ll wonder why we stuck with SIM cards for so long. Maybe… 🙃
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mediar
(@mediarz) reported
@ZankoShepard @TELUS Oh, just jumped from 1 back up to 8. @telusmobility are you going to help me or not? Lol
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Anonymous Cat
(@Anonymous_Purr) reported
@MobileSyrup I have telus and 5G is ****. Cuts out SO often when full bars. I don’t blame telus, I just think 5G is overhyped.
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Master of Swears
(@darrylosmith) reported
So against my better judgment I agreed to give #Telus a try at my home tv/internet service. Only said yes if I can cancel within 30 days no charges. Let’s see what happens
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Sharpie
(@Sharpie780) reported
Anyone else’s Telus wifi been absolutely horrible recently ? God damn Canadians get scammed in this god damn telecom industry
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Justin Marlon
(@justmarlon90) reported
@TELUS @TELUSsupport over 30 minutes on hold. You guys shut off my network??? For what?? This better be resolved tonight before y’all conveniently close.
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BigMac☠️💀
(@ChrisMacKay8) reported
@larryvc I'm quite happy with @TELUS service and support. Been a customer for many years!
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Skeptic/Realist/Simplistic & Optimist
(@thinker4836) reported
@TELUSsupport 6+ weeks and no meaningful assistance. Telus is a Canadian company with monthly rates 5X higher than others & with zero effective service for their very Expensive “Easy Roam”
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pokémon trainer abbi
(@aslisch) reported
doorbell rang so i went to the door thinking it was a package but it was two dudes trying to convince me to switch to telus i'm never opening the door again
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Zhang Bojin 张博金
(@zhang_bojin) reported
@TELUS Last week I invested $6,000 and I got paid $63,000 after 7 days of binary options trading with the help of @MuskReeves
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.....
(@AlbertNash) reported
WTF getting spoofed calls from Telus #telus
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c
(@chvntii) reported
Telus wifi so slow I finish my whole sandwich by the time my show actually loads lmaooo
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Bobby Pashalidis
(@bpashalidis) reported
@courtlalonde @dbapz Bell, Telus, and Rogers are all bad. I moved to freedom a few years ago and haven't had any real issues. They just need more service in less popular areas
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aidan
(@kounanes) reported
Telus has to have some of the shittiest service and internet. Both stop working entirely at least 4x a day. Plus, their speeds don’t even hit 60% of what they advertise. Would not recommend.
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Morgan VanDam
(@morgan_vandam) reported
I miss being able to watch CPAC 🙃 And also why does Telus give you the option to record shows on your PVR if you can't even watch the recordings without having service 🤔 kinda pointless if you think about it....
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Horgan reads Joyce
(@robohorgan) reported
that, of course, only one skin. Leopold, yes. Three we have. But the smart meter decision will be, I am also a big Telus sign in a 2/5
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Noah Martin
(@realrockerman97) reported
@yessfac1 @TELUSsupport There’s a national outage it looks like, my girlfriend is with Koodo who’s owned by Telus and her cell service is down too
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Nick
(@ADUNick22) reported
@TELUS your service is a joke. I laughed when Rogers customers were upset about the one big outage, both my cell service and home internet cuts out daily. When I have 5 bars of 5G, my phone internet is ridiculously slow. Got all your services bundled with a work plan, will move!
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ITC
(@tw2009fa) reported
@TELUSsupport I already had called into technical support,I am not sure why I have to DM as well? I know exactly why, Telus does not want their issues on social media for everyone to see. Why is Telus relying on Bell towers?
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Brett Gregoire
(@gregoire_brett) reported
@TELUS have been speaking to Paul Jeon regarding my account. I am looking for a call back from Customer loyalty. The wait time is over an hour. Please have them call me. Account: 38062921
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Rachel
(@rachet1717) reported
@TELUSsupport Called support Sept 1st for a billing issue. You promised a callback within 6 days. Still waiting. And the apparent 24/7 phone line tells me you are always closed. I've been w Telus 15 yrs. You offer zero support these days. Please help me.