Telus Outage Report
Why is my Telus service not working?
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (48%)
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Phone (27%)
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Wi-fi (9%)
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TV (7%)
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Total Blackout (5%)
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E-mail (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Leduc, Langley, Calgary, Grande Prairie, Surrey, Duncan, Montmagny, Vanderhoof, Fort St. John, Brampton, Victoria, Edmonton, Vancouver, Winnipeg and Milton.
| City | Problem Type | Report Time |
|---|---|---|
 Leduc |
Total Blackout | |
| Langley |
Internet | |
| Calgary |
TV | |
| Grande Prairie |
Internet | |
| Surrey |
Internet | |
| Duncan |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Agent Blusky
(@AgentBlusky) reported
@JCCFCanada SMART GRID already in play... ATCO and your utilities use SMART meters and the useful idiot goons listen to orders of computers programmed to check control “shut offs”. ATCO DIRECT ENERGY TELUS INTERNATIONAL HCL @TELUS all off shore in places like Guatemala.
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TELUS Support
(@TELUSsupport) reported
@BevGprairie @TELUS Hi Bev! I'm so sorry to take so long getting back to you. Are you still having issues with your home phone today or has it resolved?
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engineer hate account
(@_fetusfilets_) reported
another day of my @TELUS phone data being absolutely dogshit awful again. I love paying am extra 40 a month for worse service and I regret switching more and more each day
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Fulloholes 🇳🇱🇱🇾🇱🇰🇦🇱
(@fulloholes) reported
@nationalpost @financialpost Simple. Everybody who is a @TELUS customer, drop the as a provider and refuse to pay their bills
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Don Striha
(@Striha) reported
@telusmobility I’ve been with Telus Mobility over 20 years, home phone 30, internet for 20+ and Optik for a dozen. Their inability to find a solution to a simple problem may mean they’re going to lose all of them. They’re shrugging shoulders, bizarre customer service philosophy
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Mark Johnson
(@FunkybunchesOO) reported
@TELUS Good customer service? Telus Health deliberately sabotages patient data when a doctor leaves one of your emrs and you want to charge an extra 1.5 percent for the highest cost mobility in the world. Future is friendly my ***
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BigTough
(@Benchamin) reported
@Bell_MTSHelps Internet service down Winnipeg Osborne area. Also can't connect via app or the website from my Telus cell phone.
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Kathryn OConnor
(@Kathryn0805) reported
@TELUS why is your telephone customer service “closed” at 10:44 am EST on a Monday morning? The toll free number 1-888-811-2323 published on your bills mentions nothing about “open” times. I am calling on behalf of an 82 yo who just signed up for your life support device.
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nafana
(@nafanadev) reported
Anybody else having issues on @TELUS's IoT CAT-M network? Our devices had a data connection for weeks, and suddely we can't get an IP address. To be clear we are connected to the Telus network, with great signal strength, just with no data. @TELUSsupport
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TELUS Support
(@TELUSsupport) reported
@FoxRoxB Thank you for confirming. Please verify your bill by downloading it in in PDF version first, from your TELUS online account and if there are errors, please send us a DM, so we can go through the explanations.
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Bev Johnson
(@BevGprairie) reported
@TELUSsupport @TELUS Stil having issues. Day 10 with no land lines
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yumna
(@yumnerzz) reported
@CRTCeng @TELUS for the CRTC to give permission for the 1.5% credit card processing fee would be ridiculous. This will cause more issues between consumers and these price gauging companies.
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Anthony
(@Anthony79462776) reported
@nationalpost @financialpost Telus, Rogers, etc.. market share isn’t reflective of the quality of their service it’s indicative of archaic protectionist government policy & regulations! #canpoli
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Synthetic Animals
(@moodyangela) reported
@radical_ranger1 @ChuckWurster @ActivistAlberta BCNDP is doing the same things Subsidizing Telus Health to poach GPs and offer fee based services that are covered in the public system that we can’t access Trying to blame fed Libs (who are also to blame) to delay action so more people support privatization
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Candice
(@candicemakhan) reported
@TELUS @TELUSsupport I’ve been charged US roaming fees but haven’t been near the US in years. Your online support form isn’t working and I’ve been on hold for hours trying to escalate the issue. Can someone please help me?
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nafana
(@nafanadev) reported
@TELUS @TELUSsupport Seems to be coming back now. Very slow though.
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Milss
(@milaanuness) reported
4 hours on hold with @TELUS for multiple days in a row, continuous transferring with no resolution! absolutely the WORST CS on the planet. I cannot express this enough. Literally should b entitled to compensation for dealing with this bs- on the verge of a panic attack
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RoxyB 🌻
(@FoxRoxB) reported
And, of course, there's a ONE hour waiting time on the phone. And I'm fairly sure Telus will try to bill me $15 for calling their help line.
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leif sloane jagr
(@LeifQuitlong) reported
Scammers pretending to be Telus also tell them you're scammers hang up the calls
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Alex S.
(@1doinitanyway1) reported
@CBCToronto If @TELUS wants to charge me more for how I pay my bill they'll find me going elsewhere for services. It's not like anything they offer is useful to me. Tv? Meh. WiFi? Why WiFi? I have a huge data package with a different cell service. Home phone? Please. Telus are dinosaurs.
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Mary Ambrogi
(@ellecinder) reported
@TELUSsupport hello we recently had people come to the door to sell us Telus security. We did not agree to purchase anything but we recently received an email that a service appointment has been scheduled for August 17. Efforts to contact Telus and individual unsuccessful. Help!
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Rob
(@robertguenette) reported
Trying to see if I can get a better deal on my phone plan (and switch off of Rogers) and you'd think @bell and @TELUS would make it easier to buy from them. It's almost reassuring that they treat you like garbage even before you're a customer.
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Dante Earthboy
(@DanteEarthboy) reported
@LisaLaFlamme_ What a truly terrible and unprofessional way for them to treat you after 35 years. My mom isn't on twitter but wanted me to tell you she watches you every night and just switched her one remaining service from @Bell to @TELUS . You're a class act Lisa. They don't deserve you.
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Renee Justesen
(@reneej6209) reported
@TELUS what has happened to your customer service? You changed me incorrectly. I called - no answer and hung ups at 2 hrs; I went on my phone - page not found?!; I go on my computer- no way to get help. Chat not working.
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Lindsay Brown
(@Lidsville) reported
@PaintedHorse14 @adriandix It's hard not to come to that conclusion, or to the conclusion that deliberately crippling the health system benefits Adrian's Dix's best friend, Telus, and speeds up the stealth privatization. If they don't want us to ask these Qs, they should smarten up and fix the rollout.
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Paul S.
(@sweetepaul) reported
@nationalpost @financialpost Telus is not obliged to accept payment by way of credit card that charges a processing fee. It's also worth noting that a separate (ATM) fee is applied if a customer withdraws money from an ATM not owned by the bank. Cheapest method: E-Transfer $1.00
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BGupta
(@B06Gupta) reported
@Danybilodeau500 @TELUS Ur sales team gives incomplete information to allure customers, ur escalation team offers only ‘apologies’ as solution. I was made to port my four lines, through these tactics. This modus operandi can’t last long.
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Fume
(@fumeyokosakie) reported
@nationalpost @financialpost Telus has gone full woke anyways . Another reason for me to ditch them . The problem is , for who ? None of the other providers are any better . We need more providers !
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scootesse
(@scootesse70) reported
@ChrisGrant1968 @DutchHockeyMom @TELUS Speaking of commercials, see the Kleenex one yet with a tranny mom? Holy crap, crazy world 🌎
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Candice
(@candicemakhan) reported
@TELUS @TELUSsupport I’ve been US charged roaming fees even though I’m nowhere near the US. Your online support form isn’t working and I’ve been on hold for hours trying to escalate this issue. Can someone please help me?