Telus Outage Report
Why is my Telus service not working?
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (50%)
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Phone (21%)
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Wi-fi (11%)
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TV (7%)
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E-mail (6%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Edmonton, Vancouver, Calgary, Burlington, Burnaby, Dawson Creek, Langley, Toronto, Oakville, Victoria, Montmagny, Sidney, Sherwood Park, Saint-Georges and Purpleville.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Internet | |
| Vancouver |
TV | |
| Edmonton |
Internet | |
| Calgary |
TV | |
| Vancouver |
TV | |
| Edmonton |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Sheldon Levine
(@40deuce) reported
Also, I find this quote disturbing: “The company also said that the surcharge would help contain costs since the transaction fees would no longer be hidden in its prices.” Seems like Telus saying they’re already doing it, but trying to hide it in their pricing…
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Amanda Robinson
(@tolmarketing11) reported
@TELUSsupport WTF Telus!! You have another account with some stranger using my drivers lose ve number!?!? How did that happen? And now I have to prove it’s my license number and not theirs??? What kind of security is that? #crapcompany #worstcustomerservice
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EMO LEBLANC™©® RECORDING ARTIST 🇺🇸
(@CountryMusicEmo) reported
Typical @TELUS out to get the most money out of it's customers ! They are adding a surcharge for using Credit Card ! WTF ! isn't bad enough they over charge for crappy service and now want more money ! Only in Canada !!! @TELUSsupport @telusmobility
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Nicole Reid
(@NicoleDReid1) reported
@TELUS if you’re cc fee is ‘fair’ so that ALL customers don’t carry costs absorbed by companies paying cc fee. As a non cc paying Telus customer, will you be lowering my fees? I won’t be carrying costs now of cc paying customers… ya right. #MoneyGrab
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Rocky Balboa
(@RockyBa18509673) reported
@TELUS @FriendlyFuture Hopefully that nee service fee will help with that. Way to kick your customers when they are already dealing with record high inflation
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Salem_sinner
(@inkedgoddess32) reported
how much do I hate Telus Internet well let me tell you it is the bane of my ******* existence!!! Not only were they supposed to switch me over to optic fibre so that my ******* Internet actually works. But the technician never showed up….
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Melanie PA Clarke
(@Blonde_Duchess) reported
@TELUS @TELUSsupport been a month since I got the service and I’m still not able to select the channels I want for my #Pik5 not on your website nor on your app. #HELP! Have terrible channels that I didn’t choose.
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Sean Chilton
(@seanchili) reported
@TELUS @TELUSsupport credit card fees are a part of doing business. Charging your customers’ these fees (then taxing those fees) is poor business. I see you losing a lot of customers
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Kawartha 411
(@Kawartha411) reported
So I cannot get the credit for the one I am trading. Total SCAM not to mention security risk!! I have been a Telus customer for 13 years!
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Kiefer Abram
(@kikithekrakra99) reported
from
Delta, British Columbia
@TELUSsupport is there an outage of telus home services in the crescent beach area of #SurreyBC? Dads tv not wrking.. Not near him too
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Jake
(@JacobKelly56) reported
@nmehrotra @wingkarli @jayfbabby Fido is by far the least bang for your buck carrier service. I'm honestly shocked they are still in business. Also owned by telus.
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compulsive observer🤡
(@ChloeLum) reported
Sketchiest customer service ever. So I ordered a new phone 9 days ago, paid for it, got the bill but still no sing of the phone! I call @TELUS customer service, wait over an hour on hold, am told my order got canceled due to a glitch &I will be refunded but I have to reorder.
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Commissioner Miner
(@fanCRTCProfling) reported
Any lawyers out there? I want to have access to a judge to sway/push some stuff off. I want the judge to issue me a letter w/o anyone knowing. Can it be done? I ask because this is what just happened w/ the Telus credit card file & the secret #CRTC letter/comms to only Telus. TY
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compulsive observer🤡
(@ChloeLum) reported
@TELUS has the worst, sketchiest customer service ever. Ordered a new phone 9 days ago, paid for it, got the receipt. After no sight of the phone, I called customer service, waited over an hour to be told my order has been canceled due to a glitch. Ok, weird.
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Coby
(@CrankyBastid) reported
No surprise to anyone but: Telus sucks. Like reeeeeaaally sucks.
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maybe: prince zuko’s estranged cousin
(@noty0urmulan) reported
called Telus today to cancel my internet since they’re tryna charge me $115 a month now FOR ONE PERSON, mind you then the person asked me why I’m cancelling and I said I’m just gonna use my phone data instead (lie) AND HE LAUGHED AT ME anyway **** @TELUS
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Synthetic Animals
(@moodyangela) reported
My internet constantly cuts out again I have to use phone data because Telus sucks so much Even my family have the same issues with Telus, different houses in different cities And we have the fastest internet My landlords have a desktop they rarely use, and Telus cable TV
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Dani
(@dani94106227) reported
@Ryan_r_Williams I’ve paid astronomically high cell phone bills in the past. $170-200 range/month in the past. I switched to Koodo which uses the Telus network & get the same quality of service but for $55/month. There are options but you need to look for them.
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Irene3
(@Irene391916082) reported
@CBCNews I remember when Telus asked me to go paperless for my bills. Save trees they said, bullshit, it was to save them$$. They never took $1 off my bill for helping them, now add 1.5 on for credit card usage.
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Roger Bakes
(@roger_bakes) reported
I am a #Telus client who pays a monthly charge for long distance calls from Alberta to England. But when the service was not working the long distance operator was of no use. When my family member died without my reaching her, they offered no apology and showed no concern.
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Rocky Balboa
(@RockyBa18509673) reported
@TELUS @FriendlyFuture Hopefully that new service fee will help with that. Way to kick your customers when they are already dealing with record high inflation
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Tamas Simon
(@tamassimon) reported
@TELUS do you want to help me and others to make impact or do you want me to pitch so you can invest?
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Sheldon Levine
(@40deuce) reported
But I have no doubt that if the CRTC allows Telus to charge the fee for credit card payments their plan prices are not going to go down one cent as a direct result
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Steffani Cameron, Deep State Operative
(@SnarkySteff) reported
@sthomas10 @paulnixey It turns out my friend was the fourth day of trying to clear up a phone problem for work and went to Telus at 1:30, figuring she’d have time to get a sandwich after and pick me up at 4:30-5. Took 3.5 hours at Telus!
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Kawartha 411
(@Kawartha411) reported
Got an email from @TELUS weeks ago saying I had to get a new phone or buy mine out. I decided to get a new phone and was supposed to get credit for returning the old one. Turns out my last phone I traded TWO YEARS AGO was never shut off & is still logged in somewhere in my name
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Natasha
(@trufflenerd) reported
Any alarm company recommendations? Mine has been bought by Telus and I still haven't forgiven them for being terrible.
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Ian Service
(@iservice) reported
@Riley_Hoyt @wingkarli @its_brittny Had to leave Telus for Bell's decision to drop their HSPA spectrum to provide residential service there. 20% of my commute was unusable. Switched to Rogers and I can actually use my phone again.
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Forest’s Edge.🌳
(@forestedge_lot3) reported
@CBCAlerts No problem, I’ll take Telus off my list of potential service providers.
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*** a pigeonhole, I'm a night owl, dis a diff mode
(@Keesh246) reported
@TELUS do y’all have a high speed unlimited data package? This cut in half **** is a scam.
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G™ 🏝️💔
(@cash_machin2) reported
@BNNBloomberg I hope every Telus customer decides pay by cash. Then let's see them cry over that