Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (25%)
• Wi-fi (12%)
• Total Blackout (6%)
• TV (5%)
• E-mail (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Vancouver, Toronto, Calgary, Grande Prairie, Surrey, Edmonton, Kitchener, Duncan, Montréal, Spruce Grove, North Vancouver, Wetaskiwin, Fort St. John, Taber, and Mississauga.

City	Problem Type	Report Time
Vancouver	TV	2 hours ago
Vancouver	TV	3 hours ago
Vancouver	Internet	3 hours ago
Toronto	Internet	15 hours ago
Vancouver	TV	1 day ago
Vancouver	Phone	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Wes (@AFKnownWes) reported 8 minutes ago

  @jodyvance @TELUS It’s bigger than you think. Under new CRTC guidelines, all of Canadas Telecom’s are to switch to an App based service system. All staff are going to be canned, no more call centres. Rogers is ****** too!

• 
  David Paul (@DavidPa43499388) reported 9 minutes ago

  @JonFraserTF @TELUS Rogers is the worst Victor Dodig is the new CEO interesting to see if he can turn this company around as CIBC did very well under his leadership

• 
  Graham_CGY (@Graham_CGY) reported 10 minutes ago

  @TELUSsupport Hang on... are you saying that if we spot theft regarding Telus... we should call the authorities? There you have it people... next time you get your Telus bill... call the cops.

• 
  Dr Bud Prizeman (@RobertMutis1) reported 12 minutes ago

  @jabo_vancouver @TELUS I had picture but no sound. Had to reboot digital box to fix. Happened at the very start of the Cda-BHG game.

• 
  np (@everyeverysec) reported 13 minutes ago

  Telus is an evil empire and deserves to be cut down instead of expanded

• 
  Steve (@JSandlak19) reported 14 minutes ago

  @jodyvance @TELUS Just don’t cancel @EastVan808 he saved 7 kittens from an inferno back in ‘98.

• 
  mc sw@gs (@McSwagg3r4) reported 18 minutes ago

  @Apple & @TELUS … Why do I pay thousands for your phones, and hundreds per month to get the worst service in the world? My US phone is $30/month and has like $0 dead spots. I’m going to badger my MP & MLA

• 
  Adomoda (@xXxAdomodaxXx) reported 18 minutes ago

  @JonFraserTF @TELUS They are terrible.

• 
  TELUS (@TELUS) reported 21 minutes ago

  @esSpyderMonkey Because TELUS TV+ streams live TV, we are legally bound by CRTC broadcast loudness laws (-24 LUFS), while apps like YouTube master their audio much 'hotter' (-14 LUFS). To fix the gap on Apple TV, try going to Settings > Video and Audio > turn on 'Reduce Loud Sounds'

• 
  𝐹𝑟𝑖𝑒𝑛𝑑𝑙𝑦 𝐵𝑟𝑖𝑡𝑖𝑠ℎ 𝐶𝑜𝑙𝑢𝑚𝑏𝑖𝑎𝑛 (@BCFriendlyTodd) reported 22 minutes ago

  @jodyvance @TELUS It's trouble when it's trouble. Customer service requires weeks now somehow.

• 
  ♡ＢｒｉｔｔｓＭａｇｅｅ♡ (@BrittsMagee) reported 23 minutes ago

  I am the most excited girl every right now!! I had to go to Telus in Londonderry and as I was waiting for a phone call from customer service I went to the candy shop next door called Showcase and OMG😱 I wanted to order some months ago online but the shipping is more than the candy so I gave up on ever trying these!! They have so many flavors too!!

• 
  PsudoMike 🇨🇦 (@PsudoMike) reported 29 minutes ago

  @KerrGordon Not typically — SIM cards are separate from the device. The phone connects to the network via the SIM (or eSIM). Telus framing it as hardware doesn't change that it's a mandatory access fee.

• 
  n (@noorrbit) reported 32 minutes ago

  WHY IS TELUS SERVICE SO *** @TELUS I beg u fix it it’s taking 5 years to load

• 
  JABO Vancouver (@jabo_vancouver) reported 32 minutes ago

  @SluaghainO @TELUS Nah, the Telus internet is down here.

• 
  ^-^ (@JesseGraham_) reported 32 minutes ago

  @JonFraserTF @TELUS That’s really too bad. I’ve just recently had a fantastic experience with @TELUS support. Above and beyond. Maybe you just had someone on their bad day!

• 
  Karin Kloosterman (@kazakloosterman) reported 33 minutes ago

  @JonFraserTF @TELUS Agreed. I use Public Mobile. Lacks a bit in customer service but pays back in cost savings which are huge.

• 
  Jordan Levitt (@JordanLevitt2) reported 34 minutes ago

  @JonFraserTF @TELUS The problem is that you will not get better customer service from Bell or Rogers... Been through all of them.

• 
  ThePodDog (@PadDawg) reported 43 minutes ago

  Hey People don't ever get a 3rd party like Telus to have control over things like your heating and air conditioning. I put in for a cancelation of service for the end of the month and I thought it was on good terms. Wrong. They shut everything down 2 hours later. No warning

• 
  Jon Fraser (@JonFraserTF) reported 43 minutes ago

  @marconiese @TELUS I didn't fall for anything. I weighed the options and at the time it worked for me. My company wouldn't reimburse me for a new phone outright, but they had not issue with the lease.

• 
  Erick Dahan (@erickdahan) reported 46 minutes ago

  @JonFraserTF @TELUS They are all terrible. Bell, Rogers (blech)...now you are telling us Telus. Videotron in QC is ok, not the best deals, but business line service is decent.

• 
  Alexander Grant (@bk1022) reported 47 minutes ago

  @PsudoMike Okay. Although I guess I'd say there is no longer an incentive to buy hardware from Telus. Telus's best customer retention pricing is still worse than BestBuy, let alone other places.

• 
  meh (@gongshow922) reported 48 minutes ago

  @AngryPossum69 @Rogers I would love to but I'm never going back to Telus

• 
  Salty Albertan (@FringedCanuck) reported 48 minutes ago

  @RVetts Take a trip to the USA and get a phone plan there. Starlink needs to release a phone to users. Sat phone would be deadly. Telus,Rogers and Bell can eat ****.

• 
  Michael Bentley (@MPBentley) reported 48 minutes ago

  @TELUSsupport I've tried to connect with you via your online tools. I got a call back but it was gibberish, no one was actually there. Please text me for my phone number and then maybe you can help me with my faulty Telus equipment

• 
  Corey Herscu (@coreyherscu) reported 54 minutes ago

  @JonFraserTF @TELUS Their voice network simply doesn’t work, I found, and when it did, it was crackly & distorted.

• 
  Sunshine (@sonnyk10124espn) reported 57 minutes ago

  @jodyvance @TELUS Pixalating, freezing, and service going out during sports games. Should be telus slogan

• 
  D A M A N I🤎🦅 (@0xdamani) reported 57 minutes ago

  You know im still perplexed, puzzled and tend to wonder how people survive in economy and state of Nigeria with N150k as salary.. worst as even a family man/woman. Some even dey earn 40k/month o💔 Meanwhile, UK telus is up too.. send DMs I'm activeee!!🔥🔥

• 
  Howard Macleod (@howard_macleod) reported 59 minutes ago

  @JonFraserTF @Nanceasaurus @TELUS I dumped Telus after 20 years of complete incompetence, went to Starlink and never looked back.

• 
  W.C. (@Joe33932) reported 1 hour ago

  @TELUSsupport When will you fix the constant sound drops on the tv. It’s happening too frequently when will Telus address this issue that’s been going on for years now.

• 
  Alex Blanchard (@Alexblanchard67) reported 1 hour ago

  @JonFraserTF @TELUS I switched to @FreedomMobile for home and mobile last year. Cut my bill in half and don't pay roaming fees. The service has been the same as Rogers I had before. Highly recommend