1. Home
  2. โฏ
  3. Companies
  4. โฏ
  5. Telus
Telus

Telus service status: outage reports and connection issues

Why is my Telus service not working?

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  • 59% Internet (59%)
  • 19% Phone (19%)
  • 7% Total Blackout (7%)
  • 7% Wi-fi (7%)
  • 4% TV (4%)
  • 3% E-mail (3%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Surrey, Calgary, Grande Prairie, Duncan, Mississauga, Sherwood Park, Kelowna, Brampton, Edmonton, Okotoks, Drayton Valley, Taber, Montmagny, Vancouver, and Winnipeg.

CityProblem TypeReport Time
Surrey E-mail 4 hours ago
Calgary Internet 10 hours ago
Grande Prairie Internet 11 hours ago
Duncan TV 1 day ago
Grande Prairie Internet 1 day ago
Mississauga Internet 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • JeffG4Sovr8nty
    Jeff Galbraith ๐Ÿ‡จ๐Ÿ‡ฆ๐Ÿค๐Ÿ‡บ๐Ÿ‡ธ (@JeffG4Sovr8nty) reported

    What is it with Telus service agents??? English is not their first language!!! Condescending happiness!!

  • Mandy9421925313
    Mandy ๐Ÿ‡จ๐Ÿ‡ฆ (@Mandy9421925313) reported

    @VoteCanadaCom This is why I refuse to go with Telus. After asking to be on the do not call list I still get constant calls and people at my door. If I want your service, I will come to you. Harrassment equals no business for you.

  • Horlasco1058469
    Olanrewaju Emmanuel (@Horlasco1058469) reported

    REMOTE JOBS THAT REQUIRE NO EXPERIENCE OR DEGREE You do not need a university degree or years of experience to start earning in dollars online. These remote jobs are actively hiring beginners right now in 2026: 1. Customer Service Representative: answer customer enquiries via chat or email for international companies. No experience needed. Pay ranges from $15 to $25 per hour. - Apply on Jobright. ai, Working Solutions, and RemotePulse. 2. Data Entry Specialist: type and organize information into databases or spreadsheets. Basic typing speed of 50 words per minute is enough to get started. Pay ranges from $15 to $30 per hour. - Apply on FlexJobs, Upwork, and Kuubiik. 3. AI Data Annotator: review, rate, and label AI outputs to help companies train their models. No degree required, just clear thinking and good written English. Pay ranges from $40,000 to $55,000 per year. - Apply on Scale AI, Appen, Telus International, and Prolific. 4. Virtual Assistant: handle emails, schedule appointments, manage social media, and support business owners remotely. Pay ranges from $2,500 to $4,000 per month. - Apply on Upwork, Fiverr, and Belay. 5. Chat Support Operator: respond to customer messages in real time for international brands. No portfolio or degree needed. Pay ranges from $900 to $4,800 per month depending on hours and grade. - Apply on ChatQuip and LiveWorld. 6. Transcriptionist: listen to audio recordings and convert them to text. Pay ranges from $15 to $25 per hour. - Apply on Rev. com and TranscribeMe. 7. Online Tutor: teach subjects you are already good at to students in other countries. Pay ranges from $20 to $30 per hour. - Apply on Tutor. com, Preply, and iTalki. 8. Freelance Proofreader: read and correct written content for grammar and clarity errors. Pay starts at $18 per hour and grows with experience. - Apply on Upwork and ProofreadingServices. com. Where to find all of these jobs in one place: 1. FlexJobs (flexjobs. com), DailyRemote (dailyremote. com) 2. We Work Remotely (weworkremotely. com), and 3. RemoteOK (remoteok. com) all list hundreds of entry-level remote jobs updated daily. No degree. No office. No excuses. Above all, love God.

  • Sharisraven
    Raven (@Sharisraven) reported

    @TELUS trying to resolve issue with escalated support and all I can here are Roosters! Wtf hire Canadian

  • Parental_OnX
    Parental Advisory (@Parental_OnX) reported

    Ok so no wifi/Internet at the new home until @TELUS can get someone in to do something with the line I guessM tech who came out said "the ends are different than the ones in Calgary" or something. It's weird too because can see about 20 neighbors ALL with Telus internet. This REALLY sucks and I hope doesn't take 2+ weeks ๐Ÿ˜ข

  • DGribby
    Dg99600 (@DGribby) reported

    @TELUS @telusinternet your internet sucks!! And you keep increasing rates for no better service!!

  • remotepro_co
    RemotePro (@remotepro_co) reported

    ๐Ÿšจ New Remote Customer Support Jobs Discover top roles at Goodville Mutual Casualty Company, ParentSquare, TELUS Agriculture & Consumer Goods, Stratus, Clarity Partners LLC, and Inspectorio ๐Ÿ‘‡

  • NorthAmericanU2
    North American Union (@NorthAmericanU2) reported

    @koodo I don't have a passcode for DMs because I refuse to give my phone # to X. And since my Koodo phone is DEAD anyway thanks to Koodo, I'd have to give X my other phone service provider, which I won't do, either. I will have to stand in line at the Telus store to GET MY MONEY BACK.

  • Edohotep
    Edohotep (@Edohotep) reported

    @TELUSsupport Ironic that a "how can we assist" reply doesn't reference anything I actually said. As for contacting Telus after-hours, outsourcing to other countries--those accents are too thick to make a conversation possible. Scripted responses to match scripted phone support, I guess.

  • duder_1987
    Dustin De Yaegher (@duder_1987) reported

    @TELUS Iโ€™m in southwest Manitoba but I find everywhere we go your service sucks.

  • justistruth
    justistruth (@justistruth) reported

    Telus customer service in a nutshell. please jump through the hoops of inconvenience. contact us on facebook while the person is on X.

  • Jikfranco
    Jikker G (@Jikfranco) reported

    @TELUS is a piece of **** company. It will go bankrupt pretty damn soon. Your fiber is ****. Stop scamming people you *****. $T.TO

  • seyerpa
    Leo Seyerpa (@seyerpa) reported

    @smith_noreen @sarobertson_ His only work experience is a service rep for Telus. He only knows to call his manager - and unfortunately - he is the manager. Dude is lost.

  • ballantynemrktg
    Ballantyne Marketing (@ballantynemrktg) reported

    @HockeyPatrol Another reason to cancel my Telus TV subscription.

  • krufrank
    krufrank (Cutting Edge Comics) (@krufrank) reported

    ๐ŸŽผ I hate Telus. I hate Telus. ๐ŸŽถ I cannot express in words how much I hate Telus and their lack of customer service. ๐ŸŽต @TELUSsupport

  • LamedBet
    LamedBet (@LamedBet) reported

    @VoteCanadaCom I can see Telus hiring browns to go door to door with guns ordering you to buy their service or else. That tracks perfectly with their sense of corporate business ethic and general moral disposition of those in charge of the company.

  • vonpantsuit
    Felonia VonPantsuit (@vonpantsuit) reported

    @VanRothnRoll @BrettBitches Life's gonna get tough when I ditch my email and my bank/facebook/x/telus can no longer 'send a code to my email' to complete my login, or send me my bill. I have fking passwords for a REASON!

  • BoomerDivvies
    DividendBoomer (@BoomerDivvies) reported

    @optguru @TELUS I don't even care about the stock, which is ****, I care about the terrible user experience from this oligopoly member.

  • trainsgirl
    sarah (@trainsgirl) reported

    @RainGloaming @miaaowing I never manage to make it work but Telus still lets buy things off Google Play by adding it to your phone bill.

  • 9Livez1122
    XY, XX, Its Science ๐Ÿ‡จ๐Ÿ‡ฆ๐Ÿ‡ฏ๐Ÿ‡ฒ (@9Livez1122) reported

    @Rogers sucks. Good job @TELUS @TempoBasketball

  • pewpewpew
    โœจ๐ŸŒˆ Quinn ๐Ÿ‡จ๐Ÿ‡ฆ๐Ÿ‡ซ๐Ÿ‡ฎ๐Ÿณ๏ธโ€๐ŸŒˆ (@pewpewpew) reported

    @StephenWickens1 @HydroOne Apparently Telusโ€™ outage map does as well

  • andrewscheelar
    Unacceptable Andrew Scheelar (@andrewscheelar) reported

    @govt_corrupt Signed up to new internet provider after Rogers made Shaw turn to **** and it was included in the price. They're just giving cable away now (really it's just a Telus locked android box and "cable" and internet are the same physical wire and digital signals now anyway, it's all the same now) But if it cost anything we wouldn't have gotten it.

  • maplezealot
    zealot (@maplezealot) reported

    @JasonOnTheDrums Right, like the consumer cares about that ****. BlackBerry would still be alive. This who buy local non sense so hippies can feel good about where they buy their produce is stupid. Yโ€™all probably bought $100 bucks on amazon this week. The point being, is if u can not produce it less than the competition. Its over. For the same reason Starlink is beating Telus, and SpaceX is growing. Buy local is a facad of foolishness that long term goes no where. Big box stores already won there.

  • I2LENS
    Pelch61 (@I2LENS) reported

    @Frid45 RBC and TD Bank have large investments in the USA. Their brand is everywhere down there. Rogers, Telus and Bell sell iPhones, which is made by an American company call Apple. Metro, Sobeys and Loblaws sell American produce and other products that are American. Can you really be this stupid?

  • TrainItRight
    Alicia Bell | Performance & Fitness Coach (@TrainItRight) reported

    @TELUS Its frustrating going from an influencer account at one point to bad customer service and sky high bills.

  • Trader__Joel
    Trader Joel ๐Ÿ‡จ๐Ÿ‡ฆ (@Trader__Joel) reported

    @TELUS Yes, finally. It was very frustrating & felt like an invasion of privacy to answer all the questions + agent transfers simply to cancel an account that was at the end of its term. Every other utility allows you to do this online & it saves a lot of time, why not Telus?

  • Nance_EB
    NancyEB ๐Ÿ‡จ๐Ÿ‡ฆ๐Ÿพ (@Nance_EB) reported

    @Telus @Telussupport Iโ€™d like to report a serious error on your outage map. Itโ€™s LAKE ONTARIO. Please correct this egregious error. ๐Ÿ‡จ๐Ÿ‡ฆ #LakeOntario #Canada

  • WilliamJBrook
    William Brook (@WilliamJBrook) reported

    @emmagmay Express service if it was Telus

  • YoungBuckFarms
    Michael (The Young Buck)๐Ÿงข (@YoungBuckFarms) reported

    How often does everyone else get calls from Telus, or another phone provider? Weekly? I just don't answer anymore. I always told them, don't bother me unless you can give me the same thing I have for less $ or a better plan for the same $. And no, I don't want a new damn phone

  • nikoncooldix
    harry potter and the domestic assault allegations (@nikoncooldix) reported

    @DAKKADAKKA1 apple starts making their iphones in india and then everything gets leaked, crunchyroll uses telus security - which may be canadian but telus outsources all their customer service to india - and there's a huge crunchyroll data breach it's always ******* indians