Telus Outage Report
Why is my Telus service not working?
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (49%)
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Phone (26%)
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Wi-fi (9%)
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TV (6%)
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Total Blackout (5%)
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E-mail (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Maple Ridge, Montmagny, Grande Prairie, Surrey, Sechelt, Vancouver, Edmonton, Winnipeg, Langley, Burnaby, Bassano, Abbotsford, Dawson Creek, Calgary and Mississauga.
| City | Problem Type | Report Time |
|---|---|---|
 Maple Ridge |
Phone | |
| Montmagny |
||
| Grande Prairie |
Internet | |
| Surrey |
Internet | |
| Surrey |
Wi-fi | |
| Sechelt |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Chayse C
(@chaysecarr) reported
Has anyone else’s cell phone service with Telus been terrible lately or is it just me?
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Ferfawksakes
(@ferfawksakes) reported
@calgaryherald @TELUS Starlink blows Telus away. Far better system than Telus and that’s in beta. Hope he’s got a comm carrier on those sats an global cell net next to take you completely out of the market place. AGT was a far better service before you arrived.
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**** Cartier
(@JockCartier) reported
@mig14 I'm with Public Mobile (Telus' no frills brand). You can get 3GB for $35 or 10GB for $50, but it's throttled (which unless you're watching HD video, isn't really an issue). I don't use much data, so only get 1GB for $25, and after the discounts it's only $20/mo
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Dave Krupa
(@DaveKrupa3) reported
@exit266 @dinnerwithjulie @TELUS I had the same experience with Bell I was told sorry you're in-between towers not our problem so went to kodoo and magically I had reception in the basement down side Bell sent the unpaid bill to collections many many years ago hope you find a good provider
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Daniel Estey
(@DanEstey5) reported
If you have an acct with @TELUS @TELUSsupport I would think long and hard about it you want to keep it before they start pulling this crap on other customers.
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Seamus Andrew
(@SeamusAndrew2) reported
My internet has been down since the 29th…. WHAT ******** SHAW CABLE?! GIVE ME SOME ******* SERVICE! I’m done. I’m switching to Telus. I’m making them get my **** up and running, and then I’m switching to Telus. Shaw can hit the Bricks. Terrible service.
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Robert Morris
(@bobbdn) reported
@calgaryherald @TELUS Too bad Telus can’t provide reliable internet service to rural Alberta….
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Walter Sobchak
(@ThisIsTheTaxman) reported
@StephenPunwasi *cough* taxpayer funded *cough* ...so long as the CPPIB has a big chunk of Bell/Rogers/Telus you will never see meaningful pressure in favor of Canadian consumers.
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J Hirtle I wish ALL #TERFS a V Pleasant DIAF.
(@caf_goodness) reported
Stories while working for @Eastlink Cx: calls because cable is out -cant find CX number -Cx irate -Finally reveals, not Eastlink CX. "so you're a telus customer" "Yes" "Call telus" "But your people..." "Call, TELUS" "WELL, I will NEVER call Eastlink again." "OK, bye"
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Daniel Estey
(@DanEstey5) reported
Completely put out and pissed off at @TELUS @TELUSsupport for the service that they just gave my wife. After minimal use of her phone, she is showing that her phone motored through 8GB of data in a 24 hour time period. She then called to try and get help and…
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Ann Armstrong
(@GardenMama1959) reported
@Rain67910302 @jkenney @TELUS Dumped Telus years ago over their abysmal customer service.
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Barbara Marian
(@BarbaraMarian2) reported
@edmontonjournal @TELUS I live in a city of nearly 100 000 and I have terrible internet AND cell service.
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Tracey Lodge
(@tlodge28) reported
@calgaryherald @TELUS Well, Telus. We live 10 minutes outside the city limits. We had a wireless connectionthat kept on going down and it was slow. We had to switch to Starlink.
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James
(@MrSAWDUST_YYC) reported
@RickKackis Should have went with Telus. Much better service in my opinion.
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Karen Korchinski
(@KarinKorchinski) reported
@TELUS @TELUSsupport are The Worst. Thanks #Darrenentwhistle for training your staff, yes you are responsible for training ‘Cuz the buck stops with you, to scam your customers. I called about a $10 uptick for my ancient internet and have received 2 customer agreements.
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Sue🇨🇦 😎🍺
(@SuzieCanuck) reported
from
Vancouver, British Columbia
@lumme_s @VsFan Don't disagree but my sister on Telus say the same...telecom just **** us over...where Where's the government?
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Daniel Estey
(@DanEstey5) reported
Was basically told to go and fly a kite by two service reps. What kind a crap is that @TELUS. This is the business you are in? Telling your customers that buy products from you that it’s not your problem and to have a good day? Absolutely pathetic and brutal
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Zach Patt
(@pattzachhabitat) reported
@edmontonjournal @TELUS So not @TELUS internet then. Because it is the worst internet you can have.
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SlimDrop
(@SlimDropGaming) reported
@RickKackis @Skarrow9 Wish I had access to Shaw. Telus has been awful lately.
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Forsche
(@Forsche217) reported
@edmontonjournal @TELUS This is where Ruralink could help, they are in development now to provide high speed affordable internet using unused TV white space. Rift Valley resources is working with other companies in the US right now to work on the Microsoft internet initiative.
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Karen Korchinski
(@KarinKorchinski) reported
If I have to pay one cent over my usual bill, for the same lame service, I am cancelling my cable service asap, @TELUS @TELUSsupport. How can you be SO bad at your jobs?! Oh that’s right, @TELUS is pretty much a #monopoly so that #darrenentwhistle has his fancy jet 👿
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Melanee Thomas
(@MelaneeLThomas) reported
@TELUSsupport Oh, we've already been through that whole process. The only thing that can solve the problem? Another tower that takes the traffic away from existing infrastructure. Now, I know getting that built isn't easy, Eric if why I say asking Telus to do it all is unreasonable
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Pr. M Wellman
(@pastorwellman) reported
.@TELUSsupport .@TELUS Please can we get our phones set up. We have trying to get this done since January! The technitions keep "Ghosting" us. Please help
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Lamptka
(@Lamptka) reported
@telus It’s been nearly 2 weeks and it’s nearly impossible for remaining residents on Lytton’s West Side to connect with the outside world. Can you get a better signal to them? Some only able to find reception every few days. Am worried sick.
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𝙅𝘼𝙈𝙀𝙎 𝙈𝘾𝙇𝙀𝙊𝘿
(@jamespmcleod) reported
@chadcrichton No, they dangled the possibility of a ban long enough that the companies had to make other choices for their capex, but the ban never came. Wonder what would've happened if Telus or Bell called Ottawa's bluff and announced a purchase contract with Huawei for radios.
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sad
(@sad272) reported
@Shawhelp My internet is down for 56 hours now. Can't believe how much they charge for such ****** service. I am seriously considering to switch to Telus.
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Sebastian Stan Account
(@fenny_pack) reported
@jkenney @TELUS Telus is investing in themselves and their own network. Not Red Deer.
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Jeanette.G
(@musicislove127) reported
@tigerseatemraww @TELUS people have the right there opinion but this throw wasn't bad just a bit high which is why tall WR come in handy
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Aimee Langer (she/her)
(@OhMyItsPoliSci) reported
@MelaneeLThomas I've had decent experiences with Koodo keeping my bill roughly the same price between phones, and while I know they're just Telus in sheep's clothing, that's been nice. That said, I rarely leave the city so I can't speak to their service province-wide.
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Karen Korchinski
(@KarinKorchinski) reported
Neither of which were necessary bc I don’t want any change to my service. @TELUS @TELUSsupport #darrenentwhistle I called yet again and was told it would be 1 hour. So I asked to be called back. #crickets #telusistheworst communications company I’ve EVER experienced!