Telus Outage Report
Why is my Telus service not working?
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (45%)
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Phone (29%)
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Wi-fi (10%)
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TV (6%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Vancouver, Medicine Hat, Courtenay, Hornby Island, Richmond, Stony Plain, Merritt, Roberval, Surrey, Coquitlam, Bradford West Gwillimbury, Toronto, Calgary, Victoria and Greely.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
TV | |
| Medicine Hat |
Internet | |
| Vancouver |
Total Blackout | |
| Vancouver |
Total Blackout | |
| Vancouver |
Internet | |
| Vancouver |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Robert Snell
(@robertsnell) reported
Anyone have issues with their @telus 5G? Seems to drop or slow down significantly on a regular basis.
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Ian Seggie 🌻
(@IanSeggie) reported
@TELUSsupport Oh and.... "Telus reported its second-quarter financials last week, posting $4.4 billion in revenue and a record 247,000 total customer additions."
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Lord Swilliam🇺🇦
(@AGrumpySenior) reported
@telus tried to speak to a mobility agent today. When an agent answered, they with home service, even though I asked for mobility in your VR system. Got transferred, waited over 25 minutes, no answer. Trying to verify my mobility plans for an upgrade #Frustration #mobiliy
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Michelle Muldoon
(@paisleymedia2) reported
You assume it will fix itself but, it hasn't. I've been with you almost 2 decades. I think it might be time to see what @Bell or @TELUS has to offer.
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Rachel Malone
(@Caribosa) reported
@TELUSsupport Is your login server having issues? My Telus app isn’t allowing login and website giving Bad Gateway.
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Stephanie
(@kyuface) reported
@TELUS Please rethink your decision to charge credit card processing fees. 🙏 I personally will be removing my credit card and paying only through my bank if you insist on these fees. Inflation is a huge problem right now and I doubt many of us want new fees added to our bills.
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internet user
(@frizzybob) reported
@JamesTCanadian @TELUS I started with them, wayyyyy back. never returned. & won't.
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Greg, but voting for Summer 🇨🇦
(@Gregair13) reported
@carlycampkin89 I’ve found Telus by far the worst. Animated things that doesn’t work to then sit on hold for 45min to then talk to someone who can’t solve your problem to then restart from the beginning
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Carole
(@CBeaton1) reported
@WilecoyEggert If Telus would only close the damn call centres that keep calling me to tell me how they can save me money and just give me the savings as a happy surprise, that increase also wouldn’t be needed!
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Cas Smith
(@CasSmit25000320) reported
Who could trust TELUS ever again, when they give their customers' information to Trudeau & his zombie cabinet were paid for it and never got consent from customers!!
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Safety First
(@safety1222) reported
.@PublicMobile I don't need a robot for customer service. @TELUSsupport what's going on? You own Public mobile yet can't afford customer service. @TELUS wake up. I need reimbursement for 7 months charged on my cc without a sim card. #fraud
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Dirk
(@deepseadinko) reported
@kootenayGreg @apukwa @MobileSyrup It's got nothing to do with late fees. It's the CC Company charging Telus the fee. In turn, Telus is not going to pay that either. Guess what. You're going to pay, aka the Customer.
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ExpectoPetroleum
(@GatorPetrol) reported
@totemsunrise @TELUS @TELUSsupport No problem at all. It’s barbaric to put you in danger over their mistakes and then force you to function on their schedule.
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SS
(@gbsan179) reported
@TELUSsupport Unfortunately @TELUS and @TELUSsupport lacks 'will' to resolve the issue and there is no escalation matrix policy. Since 5 months, its repetitive excercise to call, HOLD the phone for hours, promise and forget. Such bad experience with TELUS. Its really awful customer service!!
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John Thomas
(@JohnTho69652068) reported
Another example of Canadian Telecom rich companies. TELUS CEO Entwistle’s salary $1,375.000 + Compensation-$11,689.00 would never understand the telecom charges his company place on Canadians in general and the less fortunate. Maybe we could give poor Darren a bonus!
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Human
(@navderek) reported
@jason_agouris @TELUS OK, so it's not just me... I get it when I try to login, or even when trying to go to support page.
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John Wick
(@thetamoonshots) reported
@TELUS If you charge me for paying you, I'll just cancel all of my services out of spite. I hope everyone does the same. Tired of being nicked and dimed on everything. Good luck!
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Raghu Venugopal MD
(@raghu_venugopal) reported
TELUS manages my patient's WSIB submissions. This is a public service. "TELUS revenue for the quarter ending June 30, 2022 was $3.424B, a 2.36% increase year-over-year." WSIB should be wholly publicly managed.
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SS
(@gbsan179) reported
A very bad service by @TELUS @TELUSsupport wherein request to cancel services are going unheard and not being acted even after multiple promises. Every call turns to a promise and so on. Very bad service and very awsome customer care by @TELUS canada.
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Doogl
(@doulaw) reported
@CBCNews @JustinTrudeau perhaps we should open the borders to true competition. This is as bad as the Bell Telus Rogers cell/internet fiasco which is broken too. OUTSIDE COMPETITION WILL FIX ALL THIS
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Kevin Penner
(@macaddict_yyc) reported
@TELUSsupport Unable to login to my Telus account, your Identity server is throwing 502 bad gateway errors. Please fix.
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Me-
(@Mere_99_) reported
@Fiddleheads @JeffRybak Spying on Canadians without cause. Telus was paid 200k for data without informing it customers. This was so they could see who was complying. The emergency act with out hearing the concerns of the protesters. I get he was afraid but it could have been done in a safe way.
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Cas Smith
(@CasSmit25000320) reported
Who could trust TELUS ever again, when they gave their customers' information to Trudeau & his zombie cabinet were paid for it and never got consent from customers! That is a breach of privacy and integrity. Telus has put themselves in a position to be sued.
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Rebecca Rebello
(@RebelloRebecca) reported
@TELUS & @TELUSsupport - I've been in contact with your customer support since May. Can you hold your subcontractors accountable to fix the poor installation job they did? #CustomerService #Accountability
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He Who Trolls The Trolls
(@WhoTrollsTrolls) reported
@Irric_Keo @TELUS Are they doing that now? Wtf I never heard ****
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farz
(@farzN) reported
Hey @TELUS @TELUSsupport what is going on with your fiber optics technology. Since switching over our internet (in fact all home services) have gone downhill. We have the worst internet connection and in the past 3 weeks we have lost home phone line, cable, &internet 3X....
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VanIsle Cruzer☮️
(@rebecca_barrow) reported
@adriandix PLEASE do not make Telus richer. For profit health care is bad for the people. BC Docs MUST be reimbursed more, but this blended contract with UPPC rules is deleterious to the family physicians.
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❀
(@brahjette) reported
@koodo @TELUS how about instead of paying your marketing teams to send stupid “we’re helping” emails you pay for all of the canceled account debt that went to collections for the people who LOST THEIR JOBS during the pandemic/were disabled/had to take care of family #scammers
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VanIsle Cruzer☮️
(@rebecca_barrow) reported
@jjhorgan DO NOT allow Adrian Dix to sully your reputation. BC healthcare is getting WORSE under Dix’s poor management. A health care minister should listen to PHYSICIANS and not BIG CORPORATIONS (Telus).
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Irric Kero 🏳️🌈
(@Irric_Keo) reported
@TELUS Cancel charging a fee for billing to my credit card. I'm not happy with this change at all.