Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (46%)
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Phone (29%)
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Wi-fi (10%)
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TV (6%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Calgary, Castlegar, Lloydminster, Montréal, Vancouver, North Vancouver, Spruce Grove, Toronto, Ajax, Kitimat, Whistler, Nanaimo, Edmonton, Athabasca and Burnaby.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Internet | |
| Castlegar |
Phone | |
| Lloydminster |
Phone | |
| Montréal |
Phone | |
| Vancouver |
Internet | |
| Vancouver |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Jenny Death
(@progfengshui) reported
@usw1944 Telus is ending the service tech role. New hires will do the same work for ~$12 less an hour. What is the short term plan for existing service techs? Package out? #telusstrike #telusunion #Telus
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Sean Uppy
(@Suppy86) reported
Must get rid! Of #PCFinancial absolutely the worst lie ever! Trying to pay all my damn bills for the first time with my new internet service etc and PC will only let you make payments to the big Three telecommunications carriers Bell,Roger's and telus. . . I was hoping to
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Ballantyno
(@ballytyno) reported
Ever try to cancel a service and they just flat out ignore you and keep offering an upgrade? Yeah... what a ******* world. **** you @TELUS -- Teach your agents no means ******* no.
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Techduder
(@Techduderyeg) reported
Sounds like @TELUSsupport @TELUS employees just voted to go on strike! Don’t expect any customer service until it’s over! #cdnmedia #yeg
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frësh
(@ManFreshh) reported
@the_ref14 @TELUS Buddy, I’ve gotten 6 letters saying I owe Canada $2000 for something I never even got. Whole country is a disaster
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@signpostr@mastodon.lol
(@Adam_Boyl) reported
@ChrisBataluk @KristinRaworth That's not what the topic is about. The private clinics being introduced offer services above public care. Same with the Telus health that was shot down in BC. And maple care owned by Loblaws. I'm muting you now
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Robert
(@SemperSitiens) reported
@JaroGiesbrecht @JustinTrudeau The NDP gov in BC allows private fee for service medical clinics. They charge up to $10000 per patient per annum. They also allow Telus Health to operate fee for service medical and Trudeau has done nothing.
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Asad Chaudhary اسد چوہدری
(@asadyyc) reported
@gccarra *Some of us are having Telus/Crave subscription issues and didn't watch Ep 3 yet*
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Addison Finch (he/him)
(@zebrafiinches) reported
I have to go be at the studio so the telus man can come to fix our internet and he will show up sometime between 11 and 1 but if I’m not there when he arrives they’re gonna charge me a bunch of money
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A
(@salaambataan) reported
@TELUS @TELUSsupport the issues persist. it’s has been two months and STILL the cameras don’t capture eveything. my home door was open and the alarm rang but no call from telus or the police checking on us. i used my points for this and still not help!!!
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📈 💵 😭 mae @ tax season hell 😭 💵 📈
(@ltlscty) reported
@witchy_wife This is what the guy who scam calls us for Telus service looks like
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Dyhia Belhabib
(@dyhiapadilla) reported
from
North Vancouver, British Columbia
When @TELUS charges you almost 200$ for a basic internet service every month. Anyone using starlink for home internet in Vancouver?
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Ruben
(@rubenharjono) reported
I can’t wait to be a multibillionaire just to buy out @Rogers and then immediately shutting them down. I’ll do the same to @bell and @telus. Back to the dark ages we go. **** you.
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A
(@salaambataan) reported
@TELUSsupport @TELUS i have contact customer service multiple times. i had the home security installed while i was on vacation and to my surprise it hardly captured everything going on in my household. i contacted telus right away and a technician came to my home and still
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Josh
(@91_Tech) reported
I think I just accidentally hung up on the nicest Indian Telus salesman I’ve ever dealt with, and now I feel bad I wasn’t going to buy anything but still…
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*** Ogasawara ㊙️
(@DougDinsdale) reported
Really annoyed I was watching purportedly 4K programming (like Netflix) through my Telus Optic set-top box. It's obviously crap relative to seeing it directly through the 4KTV. I could've been watching real 4K for the four years I've owned this TV.
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Curtis Mankewich
(@CurtisSaysThis) reported
@TELUS Congratulations on your purchase of Vivint. What used to be decent customer support is now terrible. Over an hour for an inquiry is unacceptable.
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Harland Wolf
(@HarlandWolf) reported
WTF is up with @TELUS and their garbage business model for Security systems. Ever since they bought out ADT the service is shite and now they put the price up on a crappy system that they have made even crappier!
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SynchroMystic
(@Synchr0_Myst1c) reported
@TELUS Literally worst customer service. What happens when companies cut costs by implementing redundant automated phone systems and move call centers to 3rd world countries and paid peanuts to read a script rather than pay people in NA who actually understand technology
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Clinton Harris
(@_HexesandHeroes) reported
@TELUS @ExcellenceCan Any reason why I'm getting 14mb down on my internet and not the 75 I'm paying for?
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Bruce Eidsvik
(@beidsvik) reported
@TELUS - great service, two hours on hold to not get a problem fixed (across two calls). Can't hold a call on the TransCanada from Calgary to Banff, let along Banff to Kamloops, and yet, we have the highest rates in the world - well done @telus and @CRTCeng
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Candy
(@Candy_CA34) reported
@TELUS @TELUSsupport get your heads out of your *** and fix your damn internet services you donkeys'
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S
(@VancouverBuzzer) reported
Why are we tolerate corporations in Canada like Air Canada, Telus and just got off the phone with Vail resort Help Center assistant locate in Philippines. WTF. Why why why
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Spenz
(@ThatSpenz) reported
@TELUS @TELUSsupport why is the connect app not even loading? Fix your ****
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Georgina West
(@WhessGR) reported
@TELUSsupport why is Telus support chat off? So bloody annoying.
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Marc Butler
(@MarcBut33195562) reported
@TELUSsupport Need to report again my telus email not working again, been on and off for 4 years. I know someone is looking into this they called to ask if any changes. According to the internet, my email doesn't exist. Tried calling but over 2 hour wait and there's no call back. So waiting
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Finnegan66🍀
(@Finnegan661) reported
from
Sidney, British Columbia
@therealjugni @TELUS I can tell you that I was able to fix the issue but no resolve with the original person. It's very sad but we are looking at other options now. We have been a telus customer for over 20 years #shameonyoutelus
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AnnaSova (you used to know me as Ember)
(@AnnaSova17) reported
Hey @TELUSsupport @TELUS when you buy out another internet company last December, & I have internet issues, I expect YOU to be able to help. No one on your support team could help. So, I have no internet, which is slowing down my business, & losing me money. I was told you have>
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Ruth Dennehy
(@RuthDennehy) reported
I am having real trouble with @Telus contact after my son died. Can’t contact them they are still taking money after equipment returned #telus
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Shai shah
(@Shaiishah) reported
@TELUS - constantly try and sell their services to you, cancel appointments last minute, and insist on scheduling visits even when they know they don’t have lines set up in your neighbourhood. But here we go, they’ll call back to try again 🫡 maybe train ur sales team?