Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (24%)
• Wi-fi (12%)
• TV (6%)
• Total Blackout (5%)
• E-mail (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Edmonton, Dawson Creek, Camrose, Brossard, Salmon Arm, Innisfail, Vancouver, Calgary, Surrey, Parksville, Nanaimo, Victoria, Dauphin, Brandon, and Toronto.

City	Problem Type	Report Time
Edmonton	Wi-fi	20 hours ago
Dawson Creek	Wi-fi	1 day ago
Camrose	Phone	1 day ago
Brossard	Phone	2 days ago
Salmon Arm	Phone	2 days ago
Innisfail	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Farting in Da Club (@everydamtime) reported 8 minutes ago

  @MelissaLMRogers @TELUSsupport 35 a month public mobile for 75 gigs. Its telus network. No phone support though only through chat

• 
  stopbelievingthegovernment (@stopbelievingt1) reported 10 minutes ago

  @MelissaLMRogers @JasminLaine_ @TELUSsupport That's outrageous. Telus convinced me to switch from rogers by making my plan $30/month. Customer service has been awful.

• 
  FTP/ACAB 🍉 (@bluesparky666) reported 12 minutes ago

  I just switched my phone to Fizz from rogers and now pay 50% less. Just wanted to share. Im not going to answer your calls @Rogers, you can **** all the way off. Next up, @TELUS internet, your time is up *******.

• 
  Patrick GK (@Zerquetch) reported 16 minutes ago

  @Martyupnorth 21 years I was with them. They would never call back on my "do you still want my business" calls and e-mails. Then tried to send me a bill for $29 after changing the service. Terrible service. Telus at least has better coverage in the ******, remote places I work for time to time

• 
  Kevin miller (@originalkmiller) reported 17 minutes ago

  @Skyla_SkyDancer @RiseOfAlberta Will telcos not want Alberta consumers? They'll cut us off because ... why? But sure. Let's imagine that Bell, Rogers, and Telus all cut off their service for some random reason. I guess there's always Starlink until the US telcos fill the gap or we develop our own telcos. The same can be said for power. Most Alberta power is generated in Alberta. I guess companies could decide to shut down, but why? And their equipment would still be here, and the natural gas. The new gov't could step in and operate them. Cutting off Alberta would cause trouble for the electricity grid, so it is unlikely to happen unless we are at war. Do you think we'd separate without having a transition plan for key infrastructure? Most peaceful separations have those. We'd be foolish not to have that ready and signed. Even if Canada is super angry and refuses to sign or negotiate at all, the US would have no reason to cut us off. Finally, 16 countries use the US dollar. It isn't ideal because we don't set monetary policy. Same would be true of Canadian dollar. But, we don't manage monetary policy now. Canada spends like drunken sailors and prints money to give all over rhe world. We have no control now. At least when we are independent eventually we can develop our own currency. But not right away. Are these really the best scare tactics you have? I think if you work at it you can come up with some valid concerns instead of these strawmen.

• 
  Frank (@lastofthefranks) reported 19 minutes ago

  I've never repeated the phrase "I don't want TV, I don't watch TV" more times in my life than when talking to Telus customer service. It does nothing to stop them. I just want internet, stop talking to me about television. TV is for seniors who are scared of the internet.

• 
  Marilyn Yvonne (King) Nowak (@mernino2k2) reported 21 minutes ago

  This stupid phone is trying to connect to devices my husband used instead of my choices. I couldnt connect to my own vehicle today again. Samsung is glitches upon glitches. His phone is motorolla. Mine is Samsung! I will use my Telus only to protect my privacy & fix their error

• 
  Carol (@zephryus47) reported 24 minutes ago

  @CTVdavidspence @Rogers Been there done that. Telus is just as bad

• 
  HoggHead (@HoggHead2375) reported 24 minutes ago

  @TELUS I have no idea how you guys still function as a business. Most unorganized company of the last decade for sure. You deserve to go bankrupt with your unorganized customer service. 8 hour wait times. Just to get passed around and around. #epicfail

• 
  Marqee (@Marquis86069666) reported 25 minutes ago

  @ryan_weal @UnkleHack69 I know, I built their networks for 30yrs. I was the head Tech. Publics another washed down VS. Telus pretending it's not a part of a monopoly. I built every technology that came along. 5G is here to control everything you own. I hate this sht now.

• 
  conner petrie (@connerrpetrie) reported 26 minutes ago

  @TELUS @Bell Before you guys spend millions of dollars building AI datacenters in Kamloops and stealing all our water can you fix the horrible reception around town first? Can't even make or take a phone call in half the city but yes lets build AI datacenters 💁🏻

• 
  Nav from the True North 🇨🇦 🇨🇦 🇨🇦 🇨🇦 (@navednoorani) reported 26 minutes ago

  @TELUS Either of the following need to happen for me to get the service I had before - -Find a cost inclusion for loyalty - Roll back to earlier digital boxes and change my wifi etc - Cancel my Services, I’ll go to elsewhere I’m done dealing with @TELUSsupport

• 
  Nikki (@Nikki98212136) reported 34 minutes ago

  @Cal_sssteve @WiretapMediaCa @TELUS Now they're rewarded with 3 new water guzzling ai data centers in BC. Outsourcing, terrible corporations get water before Indigenous people. Some Indigenous people ard bought off, so that issue quietly went moot.

• 
  Georgina West (@WhessGR) reported 35 minutes ago

  @TELUS FAMILY ME,BER TRYING TO UPGRADE PHONE, YOUR SITE IS DOWM. FIX THE DUMB THING. IM SO SICK OF TELUS

• 
  MRD (@MRD87694463) reported 36 minutes ago

  @VanIsleInvestor Will the new ceo fix the culture at telus? Remove all the management that believe they can manage without a deep understand of what they manage? Maybe? please? Someone needs to actually captain this aimless ship. time will tell. Low expectations from me.

• 
  Barca (@biubiu12) reported 39 minutes ago

  @MelissaLMRogers @TELUSsupport And let’s add home internet and cable… i pay $85 for home internet with Telus…. My 2 years is almost done. Currently I think I have 250 something. They offer me about $90 a month and upgrade to 1Tb which I don’t need at all. However,Rogers doesn’t service my area, so I am stuck

• 
  Brett Stone (@BStoneBrief) reported 39 minutes ago

  @CanadianPro2 @MarkJCarney You can use untreated groundwater. It might contain materials that could corrode the pipes though, and if it spills anywhere near the components it ruins them. And we are using the district heating model in downtown Vancouver, that's how they're doing the Telus building. I'm working on a pseudo-clone of the French model, but I've never actually seen how it works just the end result so building toward a network of nodes using a similar end result. The reason the latter one isn't done is probably a combination of trust of tenants having access to expensive equipment, and decentralized wouldn't be quite as fast as data centres, but I quite like the French model

• 
  Lee Redpath (@redman_mather) reported 40 minutes ago

  @field2fieldag @Bell_MTSHelps @Bell_MTS Doesn’t matter who you’re with, that stretch is a dead zone. I’m with public mobile which is owned by telus and that area is pretty poor

• 
  Ezequiel Friscia (@elfriscia) reported 44 minutes ago

  @iPhoneinCanada @TELUS what about driving the price down instead? Out of the big 3 you are the most expensive even after considering @Wealthsimple promotions.

• 
  Uncle Hack (@UnkleHack69) reported 44 minutes ago

  The time to strike Canadian oligarchs like Telus and Rogers is now AMERICA!! All you’d have to offer is a $60 unlimited data within North America and you’d wipe Rogers and Telus off the map. Thus opening up the internet scheme they run. I don’t even care if the coverage is that great, I can’t even get 5g service on the plains of Sask with @Rogers dog **** service. INVADE THE INTERNET AND CELL MARKET @Verizon IN CANADA YOULL HAVE AN OVER NIGHT CUSTOMER

• 
  CurlyZebra (@CurlyZebra77) reported 46 minutes ago

  @ravinispunk @TELUS Thank you for your help. I’ll have to check into this program, to see if it’s a decent speed and unlimited..since we have three disabled folks in the house and when you’re disabled you spend a lot of time at home using internet 😩

• 
  Ron McNeil (@DzynrRon) reported 48 minutes ago

  Practice two is currently underway and your idiot stupid Guide says Practice one, step it up and get more professional or I’m going to telus

• 
  Jessica ⚕ (@La_PsyChiq) reported 49 minutes ago

  @nestapendragon @Rogers Don't look at me...I get 𝘮𝘺 terrible customer service from @TELUS

• 
  Dave Zenbenda (@zenbenda) reported 52 minutes ago

  @DonnieandDhali @DonTaylor5 @DhaliwalSports If it's not on my already expensive telus tsn/sportsnet package I'm not paying for yet another service for CFL games. CFL needs to be careful with this...it's not like their the NHL here in Canada, or the NFL in the States.

• 
  Pamela Jill Garrison (@PamelaG63253553) reported 55 minutes ago

  Everyone, GET RID OF YOUR CELL PHONES, that will stop the bullshit. NO more control. I have no cell phone since Telus got pay off to the government scam. I am sure these companies will listen when mass amounts of people cancel their compliant devices. SIMPLE........

• 
  OurWorldInColor (@Kidar182) reported 55 minutes ago

  @BackstageInfamy @DimitrisSoudas You guys just love to make **** up. Inventing laws that don't exist. We're entitled to our % there is no debate and it's a huge % due to our young population. We've already paid for a study done by Telus and Lifelabs you can google it. @grok telus lifelabs alberta cpp exit study explain with links.

• 
  Tierneymisu (@the_ref14) reported 59 minutes ago

  @wongkarwasian $35 for 100gb canada-us-mexico with public mobile (Telus network) They exist and it's easier then ever to find a deal. People just like pissing money away

• 
  R I L E Y 🇨🇦 (@phyrefoxx) reported 60 minutes ago

  @wongkarwasian I use Public prepaid. Bought my phone outright. Telus network for $36 a month. Unlimited everything

• 
  Reagan Podelec🍁🏒 (@ReaganPodelec) reported 60 minutes ago

  @Social_Moi @TELUS So funny. People have become slaves to the service and expect it for pennies on the dollar. For copper services yes I can see the sub $70 being the norm. High speed rates like 250-1g are in that $80-100 Mark. I pay $90 for $500. Beyond satisfied.

• 
  Frank (@lastofthefranks) reported 1 hour ago

  Trying to move my Telus internet to a new apartment. Customer service quotes some absurd price. Mention I'm looking at their website and it says same service is $70/m for that location. "Thats for new customers". Telus charges more for being an existing customer?!?