Telus

Telus Outage

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Telus problems in the last 24 hours

The following chart shows the number of reports that we have received about Telus by time of day over the past 24 hours. An outage is determined when the number of reports are higher than the baseline, represented by the red line.

Telus Outage Chart 11/30/2021 03:40

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Most Reported Problems:

  • Internet 41.85% Internet
  • Phone 34.93% Phone
  • Wi-fi 8.65% Wi-fi
  • TV 5.96% TV
  • E-mail 4.38% E-mail
  • Total Blackout 4.24% Total Blackout

Telus Outage Map

The most recent outage reports and issues originated from Vancouver, Prince George, Maple Ridge, Port Coquitlam, Edmonton, Morin-Heights, Calgary, Burnaby, Victoria, Abbotsford, Qualicum Beach, Cochrane, Coquitlam, Hinton and London.

CanadaVancouver Internet
CanadaPrince George TV
CanadaVancouver Internet
CanadaMaple Ridge Total Blackout
CanadaPort Coquitlam Wi-fi
CanadaEdmonton Internet

Telus Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Telus Issues Reports

Latest outage, problems and issue reports in social media:
  • RunningOnion Zach Runions (@RunningOnion) reported

    @TELUS @TELUSsupport is such a joke! Some of the worst customer service out there! #Weak #TelusSucks #CantEvenCallBack

  • rtk2000 rory kelliher (@rtk2000) reported

    @telus your home internet service is not good. Probably won’t see this tweet because it’s still load……

  • Apea123 Ashley P (@Apea123) reported

    @TELUSsupport can someone please get back to me? I am having problems with my crave and I’ve already spoken to them directly and we’ve been waiting on Telus to help. I dm’d and am waiting for a response.

  • itsBubblyxd Bubbly (@itsBubblyxd) reported

    @Shawhelp yea its literally just shaw connection with the servers, I live on the west coast but my ping for east coast servers is better. friends using Telus don't have this problem and it's only a problem with my other shaw friends

  • SteveI26827992 Steve I (@SteveI26827992) reported

    @TELUS - I’m fed up. Your “Smart” Hub continuously has an IP in BC, even tho I am in AB. Now, my Cell is doing the same. Fix this. You get $435 from us every month, Im starting to cancel tmrw -

  • Jamiegrl Jamie Melissa Renwick (Author) 🌐 (@Jamiegrl) reported

    Shaw (@Shawhelp) stinks. Canceled my TV services two weeks ago, yet was charged for the full month. Customer service was terrible about returning their old HD boxes. My building is too old for Telus high speed but as soon as we move, I'm dumping shaw internet and good riddance.

  • Orvold42 Garry Orvold (@Orvold42) reported

    @SouthernerSays A8: 🇨🇦, so I have Telus. Never had a connection issue anywhere in the 🇺🇲. Roaming cost is a little pricey, but they have decent travel packages available. #RoadTripChat

  • IncognitoChuck TooMuchCaffeine (@IncognitoChuck) reported

    @TELUSsupport I am new to @TELUS since today. Trying to port my old number, and already I can tell you your wait times on hold are intolerable. 36 minutes and counting! Wtf?

  • capriciousclare clare de lune (@capriciousclare) reported

    @enyarralyt_ pretty decent in van! i was fine in tofino. i think that they use telus network

  • ExiledSn1per ExiledSn1per (@ExiledSn1per) reported

    @jelliclecatsttv @TELUS That sucks

  • jelliclecatsttv Jelli (@jelliclecatsttv) reported from Calgary, Alberta

    So My Internets Going To Be Shut Down Soon… When I Signed Up At @TELUS I triple Checked That It Would Come Out Of The Same Account As My Phone Bill He Said Yes Well Guess Who Has A Surprise $300+ Bill. 😤🤬 #TelusProblems

  • bubby373 🍜 (@bubby373) reported

    what the actual **** is wrong with @TELUS today like srsly I can’t do ****

  • siiranss Sheilala (@siiranss) reported

    Really need to stop depending on technology cause this **** that Telus pulled was ridiculous

  • karenlmuir Karen Muir (@karenlmuir) reported

    @Darrin_Rigo I believe you can sign up online for a service - at least telus has it - where to get through to you the person has to press 1. Robos can’t do that. Clients can! Worth looking into? I can manage mine on my online account

  • StevenX_DFA StevenX (@StevenX_DFA) reported

    Almost positive Telus is throttling Steam downloads, I've been through every other possible explanation. Shady garbage if true.

  • SKRollins alex hamilton (@SKRollins) reported

    So on paper even though you have to pay more money down for the phone, I can save like $1000 or more long term with Koodo over Telus and still don’t have to sign a contract. The only downside is you don’t get 5G, only 4G. Does that really matter if you barely call or text anyway

  • whynotannie Annette (@whynotannie) reported

    OK -let's see if you actually follow up on your commitment to me. I will keep everyone posted. So word is by Dec 7 there should no longer be issues. I can't believe I even have to wait that long. @TELUSsupport @TELUS

  • whynotannie Annette (@whynotannie) reported

    OK - So I purchased from ADT - who sold to Smart Home Security who sold to Telus, who sold my file to legacy systems and they still are unable to help me. Buyer beware - do not purchase anything from these companies. @TELUSsupport @TELUS

  • whynotannie Annette (@whynotannie) reported

    So for every hour I do not get service @TELUSsupport @TELUS @ADT I will send out tweets to my followers. BTW I have over 10,000 people who will receive these. So you may want to help me address a problem we have been working on since 2020.

  • katolbo kathe roth (@katolbo) reported

    @Bell_Support I have been trying to find this information all day. Bell's website of course is impenetrable and Bell's Facebook and Twitter feeds don't mention it (last post on both from November 23). Telus has a service status page that is easily accessible. Way to be transparent, Bell.

  • sharabier Shara (@sharabier) reported

    I bought Syd an Apple Watch from @TELUS in October. It’s been a dumpster-fire of issues and I am STILL paying both with time and $$. Spent pretty near 15 hours on the phone with @TELUSsupport and still not resolved. Have been with @telus for nearly 22 years. What do I even do?

  • jfmezei Jean-François Mezei (@jfmezei) reported

    @MobileSyrup How could a fibre problem affect only Koodo and not Telus ?

  • AlleyDalley Allison (@AlleyDalley) reported

    @TELUSsupport I did 3 times before tweeting. Unless on Fibre Optic, Telus service to homes in St. Albert consistently drops. I look forward to the upgrades being completed.

  • shannemarie Shanne Marie (@shannemarie) reported

    @WhiteLightKing @TELUS I wish I could get the same thing from @RogersHelps for my cell phone service!!

  • shannemarie Shanne Marie (@shannemarie) reported

    @WhiteLightKing @TELUS I use @TELUS Call Control. Haven't had a robo call since adding it ($0). My tip is that if you call a business and request the call back service (eg. Air Canada), you need to turn it off (*99) b/c the callback initially is a robo call which can't respond to the blocking prompt.

  • cakeis_not_alie Trevor Pott(◢◤); (@cakeis_not_alie) reported

    Just got cold called by @TELUS asking me if I wanted to sign up for Fibre internet. I responded with enthusiasm after which the agent checked the address and then said "oh, it's not available there". I just...gods damn it, Telus. **** you. Don't get my hopes up like that. Damn.

  • cakeis_not_alie Trevor Pott(◢◤); (@cakeis_not_alie) reported

    Poor sales dude on the line: I'll uh...get back to you in a couple of weeks when it is available. Me: You do that, bro. But I can 100% guarantee you that there is no universe in which @TELUS is going to even be taking orders for fibre in the next two YEARS out here.

  • Martell96 Carlos Martell (@Martell96) reported

    @ataner @TELUS I had Telus fiber in my last apartment and it was terrible 😭 I should’ve learned my lesson

  • Martell96 Carlos Martell (@Martell96) reported

    Made the terrible mistake of signing up for @TELUS fibre. Not even 3 days with the service and already had 2 outages.

  • Acmistia Joao (@Acmistia) reported

    @TELUS here waiting in your empty yorkdale mall store in Toronto and no one wants to help me so I'm on the phone (on hold) for an hour now waiting in YOUR store for help. I have a health problem that does not allow me to stay standing very long but no chair is provided....🤦