Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (47%)
• Phone (29%)
• Wi-fi (8%)
• Total Blackout (7%)
• E-mail (4%)
• TV (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Vancouver, Edmonton, Beaumont, Calgary, Toronto, Red Deer, Toronto county, Guelph, Anmore, Montmagny, Winnipeg, Steinbach, Fort McMurray, Markham, and Grande Prairie.

City	Problem Type	Report Time
Vancouver	Internet	6 hours ago
Edmonton	Total Blackout	19 hours ago
Edmonton	Wi-fi	1 day ago
Vancouver	Total Blackout	2 days ago
Beaumont	Phone	2 days ago
Vancouver	Internet	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mark Burge (@markeburge) reported 3 minutes ago

  Me: I can’t access the internet and it’s clear the modem is the issue- there have been no physical changes of where the router has been for the past five years and it’s worked fine and it stopped randomly at 9pm on a Wednesday. Telus: we’re going to waste an hour on the phone

• 
  Grammy (@jumpyGlenys) reported 7 minutes ago

  @JayJanower @Rogers Same problem with Telus AI does not have the answers Human interaction is key

• 
  Dammy (@OlatunjiAyokan2) reported 11 minutes ago

  🚨 TELUS is paying for your selfies! A new Face Deduplication Collection project is now open. 💰 $0.55 per accepted image 📸 Submit 20–24 selfies to qualify for payment 🌍 Remote You'll be asked to upload: ✅ Current neutral selfies ✅ Selfies with different head poses ✅ Older photos from your gallery (to help AI understand facial aging) 💡 Tip: Submit around 30 images to improve your chances of having at least 20 accepted after quality review. 🔗 The application link is in the comment section.

• 
  Gord Tulk (@GordTulk) reported 12 minutes ago

  @JeffCallaway Look at there stock performance over the past five years. Very similar plunge. Their core consulting biz is getting eaten alive by AI. Telus is a regulated utility that is too big to fail especially with only two others in their core business.

• 
  bijboutique (@bijboutique1) reported 14 minutes ago

  @RogersHelps @TELUS sucks! Their customer support is just as bad as their services. Clueless and only concerned with selling me fiber optic.

• 
  Clambo (@Silver_Clambo) reported 15 minutes ago

  @TELUS Hi I just wanted to file a complaint I went to a location and the person working there told me he was close 30min before the actual closing time

• 
  Lydia John (@LydiaJohnf5) reported 16 minutes ago

  @MrCharlesky This telus, doesn't work in Nigeria,I tried it one certain time but I was asked for passport

• 
  gm.itchell (@gm_itchell) reported 19 minutes ago

  @TELUSsupport Finally got a hold of a human. Have had techs here past 2 days, they don’t know why I can’t get internet. Or if I do, don’t know why it magically stops working around 8:45am Was a customer with Shaw prior, never had an issue once. I’ve only ever had issues with telus.

• 
  Kar (@HabsGirl09) reported 21 minutes ago

  Telus customer service is the absolute worst

• 
  Del (@FullScopeWelds) reported 23 minutes ago

  @VanIsleInvestor @TELUS They are AWFUL! I should have sold my shares when I cancelled. I decided not to be emotional. It cost me money...

• 
  Mrs-Kolby🍎 (@KolbyRizzo) reported 23 minutes ago

  @rmmh1898 I get daily spam calls from “local numbers” on my @Telus phone line. I even have call screening, it never ends. Telus could put a stop to it but they don’t.

• 
  FreedoMan (@advisors_abcz) reported 25 minutes ago

  @FinnStockinger Interestingly, Telus is one of the first telecoms to establish a quantum network.

• 
  Vancouver Island Guy 🌊 (@VanIsleInvestor) reported 25 minutes ago

  @Zecco9999 @TELUS But 2 days for a new customer ? that can't be good @TELUSsupport

• 
  Lori Bergman (@bergy1965) reported 26 minutes ago

  @TELUS …so excited for tomorrow to see if my EXPEDITED order will show up tomorrow. The crack team @TELUSsupport is on the case. Next step…cancelling @TELUS service and making sure as many people as possible know how bad you are

• 
  Devon Cornwallis (@CornwallisDevon) reported 27 minutes ago

  @TELUS @TELUSsupport is asking for a driver's license and pin that were set up in the 90's before they'll cancel service and say there's no way around it, wtaf? All this for a client moved overseas and not able to use the service! They'll take money for no service!

• 
  n (@CheleNik) reported 27 minutes ago

  @VanIsleInvestor @TELUS When I called @TELUSsupport to help fix my. Optik tv issue they said leave a number and we'll call you back and then the hung up before I could leave a number for the 2nd time.

• 
  John Iosifov ✨💥 Ender Turing | AiCMO (@johniosifov) reported 28 minutes ago

  TELUS Digital ran 90,000 simulations training contact center agents with ElevenLabs voice AI. Result: 20% faster onboarding. Early signs of lower turnover. Then they deployed an ElevenAgents voice agent to proactively call newly activated internet customers in their first 90 days. Outcome: customers who got the proactive call were less than half as likely to cancel within 30 days. Let me translate that into a number most contact center leaders will recognize. If you're running a telco with 100,000 new activations per quarter and a 15% 30-day churn rate — that's 15,000 customers churning before they even form a habit. Cut that rate in half with a proactive voice AI call and you're retaining 7,500 additional customers per quarter. At $50/month average revenue per customer over a 24-month average lifecycle, that's $9M in preserved revenue per quarter from a single proactive AI workflow. This is the number that shifts the conversation from "AI pilot" to "AI mandate." Three things are worth noting about the TELUS/ElevenLabs model: **1. They kept humans in the loop for complexity.** ElevenAgents handle high-volume routine calls and route complex or sensitive issues to human agents — who receive better-qualified interactions. The human workload improves in quality, not just quantity. **2. The agent training use case is often bigger than the customer-facing use case.** 90,000 simulations means new hires have practiced situations they might not encounter in their first 6 months of calls. That preparation is invisible on a dashboard but shows up in first-call resolution and escalation rates. **3. TELUS Digital is now a preferred implementation partner, not just a customer.** That's a distribution signal. Enterprise contact center operators trust vendors who can show they've operationalized the technology themselves. At Ender Turing we track enterprise CX deployments closely. The pattern from the last 12 months is clear: the organizations getting results aren't running bigger pilots. They're moving production workloads incrementally — starting with high-volume, low-variance use cases like proactive onboarding calls — and building from that baseline. 90,000 training simulations. 50% churn reduction. These aren't beta numbers. They're the new competitive baseline. If your team is still in the "exploring voice AI" phase, that baseline just moved.

• 
  Peggy Ann (@PeggyMaca) reported 29 minutes ago

  @Provocative_one @cdn_karma Telus tried. JT shut them down. Almost symbolic of what Canada is.

• 
  Ehrmantraut Capital (@EhrmantrautCap_) reported 34 minutes ago

  - Confirms $AMZN as a customer for SATCOM - Confirms $IBM and $GOOG as customers for AmpliTech's cryogenic LNAs for quantum computing R&D - TELUS LOI of $40 million already exceeded - New purchase orders from new major MNOs to be announced Insanely bullish.

• 
  don't chew with your mouth open (@kFaNsUpAfLy) reported 37 minutes ago

  @TELUS Im pretty sure we determined its a Samsung issue

• 
  KamehamehaKush (@KamehamehaKush) reported 38 minutes ago

  @alancross I’ve had no issues with Telus today

• 
  ChinoAleman (@chinoalemano) reported 49 minutes ago

  $AMPG's CEO just confirmed $AMZN as a customer, alongside CPI and Viasat. Not only that. He mentions $SPCX too. Where? An on-camera interview with Maxim Group's senior analyst. Almost nobody has watched it yet. He's asked where AmpliTech sits in satellite. And the CEO answers with a customer list, verbatim: "Companies like Viasat, Amazon, CPI, all those guys are our customers". Ground stations. Per him, pretty much all the high-end ones. Amazon's logo has been on AMPG's customer wall for a while. What's new is the CEO binding it to the ground-station segment, out loud, on the record. THE MECHANISM almost everyone misses The next 30 seconds of the same answer: "In the past, this was not absolutely necessary". Analog signals forgave mediocre front ends. TV got through anyway. Now everything is digital data. And bits don't forgive: every dB of noise is throughput you lose. Translation: AmpliTech didn't chase this market. The market's physics drifted toward the one thing this company has built since day one: the lowest-noise front end. THE MULTIPLIER A ground station isn't one antenna. It's an antenna farm: arrays of dishes, because arrays buy you range. Now run the CEO's own market math: LEOs launching, MEOs launching, SpaceX launching, Amazon launching. Every constellation needs gateways. Every gateway is a farm. Every dish in every farm needs a front end that lives or dies on noise figure. Constellations compete with each other. Farms just multiply. That's the pick-and-shovel position: you don't need to pick the winning constellation. You sell to every farm. And one precision that matters: SpaceX is named as a market force launching satellites. It is NOT on the customer list. The list is Viasat, Amazon and CPI. THE PEDIGREE This isn't a new lane for $AMPG. It's the founding one. Low-noise amplifiers are the company's original DNA, designed and built in the US for decades. Quantum is the lottery ticket. Satcom is the day job. And the day job just caught a demand supercycle. On terminals: high-speed Ku and Ka band, the CEO's words, "we're in the thick of that". THE PATTERN Same interview: Telus, named. IBM and Google, named. Now Viasat, Amazon and CPI, placed in context. The anonymous era of this story is ending one name at a time. "Lowest noise figures in the industry" is the company's claim, on the record. SpaceX: named as a market, not as a customer. Satcom rides on constellation capex continuing. Cycles wobble. The front end is the toll booth of the ground segment. AMPG was collecting at that booth before the road got crowded. Now count the cars. Not financial advice. I'm long $AMPG. DYOR. 📡

• 
  Gareth Jones (@GarethJonesCA) reported 49 minutes ago

  @TELUS What did your technicians do in New Westminster? I have no Internet or phone after they left my neighbor next door. I depend on your services for work. Urgently asking for service to be back up and running

• 
  Raven (@Sharisraven) reported 51 minutes ago

  @telus you sent a new phone with nothing but debt collectors calling from previous owner. Wtf!

• 
  Ehrmantraut Capital (@EhrmantrautCap_) reported 51 minutes ago

  AmpliTech Group $AMPG (only ~$178 million market cap): - Confirmed to be supplying $AMZN and $VSAT for SATCOM equipment - Confirmed to be supplying cryogenic LNAs to $IBM and $GOOG for their quantum computing R&D - Has $NVDA as a customer for the AI-RAN project, with NVIDIA's AI Aerial software using AmpliTech's proprietary 64T64R Massive MIMO radio units - Has TELUS as their customer, who has already exceeded the LOI of $40 million by $5-7 million according to the CEO - Is projected to generate $50 million revenue in 2026 as per management's guidance - Gross margin of 48% in Q1 and expected to improve further in the coming years - 25-30% CAGR in the upcoming 5 years, possibly higher than 30% Truly a gem. Still comfortably holding.

• 
  penny collenette 🇨🇦 (@penottawa) reported 52 minutes ago

  @sharongregson @Rogers I feel your pain, Sharon. No idea why big companies cannot remove people from lists. Telus is just as bad.

• 
  Jim Rempel (@jim_rempel) reported 55 minutes ago

  Quite possibly true, I was raised with discipline, and many today are not. What I got as a kid, people today would call abuse, it wasn't. I started a business selling Internet access in 1995 and had 13 employees, this in North Central BC. We were an ISP until Telus monopolized the industry with the backing of the Federal and Provincial governments and bankrupted every small ISP in two provinces to the cheers of some of my customers. Ignorance is bliss, and yes, I'm still pissed off about it. Anyway, I had a few younger people work for me, some were good, many were not. It is a challenge to find good ones, but I can't help but look at places like Indeed and other online job markets and see how flawed they are. The hiring process is **** now, in the old days you hired your neighbors kid or someone you knew and trusted from Church made a recommendation. Grabbing a resume full of lies and flowery language is useless. Yeah, some kids are trouble but not all, but the way we find them has changed dramatically. In addition, when I got that job at 15, if I didn't pull my weight every minute of my shift, I was gone, instantly. Best advice I ever got was "fire fast and hire slow".

• 
  Daniel Schwenk (@DanielSchwenk1) reported 56 minutes ago

  @TELUS Yes. There is simply no service in east central Alberta. I’ve called support twice and after very long calls nothing improved.

• 
  Johan N. (@rk8215) reported 56 minutes ago

  BREAKING: $AMPG CEO CONFIRMS THAT TELUS $40M LOI IS ALREADY EXCEEDED BY $5-7 MILLION. NEW ORDERS AND ANNOUNCEMENTS COMING! This is the single most bullish news from the Maxim Group event. This is bigger than confirmation of the $GOOGL and $AMZN being customers. No question about it. First of all, CEO Fawad Maqbool confirmed in a recent Maxim Group event that the relationship with Telus is now direct, meaning there is no reseller between them and Telus eating the margins. About HALF of the 40 million dollar LOI has ALREADY BEEN DELIVERED. On top of that, $AMPG has received 5 to 7 million dollars in orders in ADDITION to the original LOI. They are currently shipping orders EVERY DAY! CEO Maqbool also confirmed that more announcements will be coming soon: "We are a direct supplier to them. In fact, they (Telus) now come to us for their newer product development. They want more and more configurations that they from us beside of we've already delivered to them. That gives us a lot of credibility: more orders and new configurations, which we'll be announcing." Think what this means: Most LOIs never convert to orders. In this case the LOI has been already EXCEEDED with multiple millions of dollars. This explains very bullish commentary from management in previous earnings call. It also explains why ATM was cancelled and stock buyback program announced. We have CEO on tape, saying that orders and announcements are coming. Market is sleeping on $AMPG and this is the very beauty of FinX. Retail has finally chance to front run institutional money.

• 
  Marie Boyce (@MarieBoyce7) reported 1 hour ago

  @TELUSsupport @TELUS I am so ******* tired of your stupid AI bot that takes 10 min around in circles to get anywhere when you call. It’s bad enough I have to talk to gawd damn people in another country who don’t speak ENGLISH about MY SERVICES.