Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (51%)
• Phone (23%)
• Total Blackout (9%)
• Wi-fi (9%)
• TV (4%)
• E-mail (3%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Surrey, Calgary, Grande Prairie, Edmonton, Nanaimo, L'Épiphanie, Duncan, Vancouver, Guelph, Brampton, Mississauga, Montréal, Whitecourt, Hamilton, and Lethbridge.

City	Problem Type	Report Time
Surrey	Internet	19 hours ago
Calgary	Internet	22 hours ago
Surrey	Internet	2 days ago
Calgary	Wi-fi	3 days ago
Grande Prairie	Internet	4 days ago
Edmonton	E-mail	5 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Just Bored (@Breakin_Normal) reported 3 minutes ago

  @JustMeJamie64 @Rogers I keep getting calls from Roger’s, Telus and bell and most times you can barely hear them from all the background noise. You can tell they are not in Canada so usually I just act like I can’t hear them and hang up. Not like I want to sign up to new service like that.

• 
  Tim S (@TimS98546018) reported 4 minutes ago

  @bruce_mcgonigal EVERYTHING THEY DO IS ILLEGAL ??? ANY MORE WETLANDS SCANDALS COMING UP WEF SCAMMER ??? I'M WITH TELUS AND MY BILL WENT UP $10 DOLLARS FROM LAST MONTH ??? I HAVEN'T WENT TO THE STORE YET ??? BUT WE ARE PAYING FOR THE DATA CENTERS TOO ??? THEY ARE BAD FOR THE ENVIRONMENT TOO ???POS

• 
  Bryan Clarke (@CoastalClarkey) reported 4 minutes ago

  Haven’t had a family doctor for over five years now. 🇨🇦 Try to sign up with some online company called Maple: sure no problem, take all my info….then they hit you with “join for $85 / mth.” Try sign up with Telus MyHealth: sure no problem, take all your info…no appointments available. Checked three months out. Canadian health care is so bad. Our BC government runs >$10B deficit, yet outcomes are simply terrible. Luckily, I live near Washington USA. Maybe I’ll just get a doctor down there to finally see how expensive it really is (or is not).

• 
  Perucio (@MrPerucio) reported 5 minutes ago

  @BoomerDivvies @TELUS Telus has dropped the ball big time over the last decade. They have zero interest in regards to customer retention and loyalty - very unfortunate

• 
  Ash (@ashley_streets) reported 5 minutes ago

  @ctvedmonton My house burned down in October and I too was charged ridiculous amounts of cancellation fees. Telus also was horrible to deal with and kept insisting they couldn’t cancel trying to force me to move the services to a new residence which at the time obvsiouslt didn’t have yet.

• 
  Sersoft.corp (@Sersoft_corp) reported 7 minutes ago

  @araghougassian Too bad Freedom is not available in Montreal (at least they don't ship sim cards there) I had 60 gigs for 25 bucks with Telus, but they slapped an extra 5$ on and thought they would get away with it. I lowered it to 1gb with 25gb addon + data rollover and am at 52gb currently lol

• 
  Thwomp (@darkdragoon52) reported 8 minutes ago

  @TELUSsupport Why is it so impossible to contact telus? Every time I try report errors in my billing I just get sent to numerous pages to sign in with no help

• 
  Lewa of Lewahairs (@iwalewa_x) reported 10 minutes ago

  @simsimmaaz @mamaasquishy What provider? Switched from Telus to Rogers. But their service is so pooooooorrrr

• 
  Joy-S Occasion (@JoySYEG) reported 11 minutes ago

  @JustMeJamie64 Telus is the same. And not always do you get impeccable English. The last time it was India & the background noise was so loud I couldn’t make out what the fellow was saying. Horrible.

• 
  l0wk3y (@L0wk3yC) reported 11 minutes ago

  Telus doesnt hire a single Canadian customer care representative and they only operate in Canada. They profit 1.3b per year. That 1.3b could be used to employ roughly 30,000 Canadians full time for 40,000 a year, roughly another 3,000 if they fired the international employees.

• 
  Valentin Prugnaud 🦊 (@valentinprgnd) reported 15 minutes ago

  Building RSC Boundary, Hookie, and Streambench (native Mac app for Kafka/NATS/Redpanda). Spent the last few years shipping AI-powered dev tooling at TELUS: an incident workflow (500+ reports), an LLM eval framework on the Vercel AI SDK. Looking for a senior product engineer role in AI-native devtools. Remote, Canada. Open to scoped contract work too, audits, specific features, fixed fee. DMs open.

• 
  Anti-book banning (@DMadigin) reported 16 minutes ago

  @RogersHelps It was door to door sales and I ended up switching my; cell service (2 numbers), internet and TV service to Rogers based on the salespersons GUARANTEE that Rogers would pay the penalty to leave TELUS. I explicitly with emphasis told him I had JUST renewed with TELUS and there

• 
  K D (@_kd2357) reported 24 minutes ago

  @JustMeJamie64 @Rogers Telus is the worst, their call center is in which I would assume Mexico and they just keep bouncing you around to different departments because no one wants to help you.

• 
  DividendBoomer (@BoomerDivvies) reported 26 minutes ago

  @cyberlander_ @TELUS No, I use shaw at home for internet. This is for our business lines and internet where the problems are occurring. They fcked up our transition from copper to fibre optic, which they asked for, and now I'm dealing with their incompetence.

• 
  Snepts’ Skate (@GroeningRyan) reported 29 minutes ago

  @PartPhil @TELUS got busted using Ai to get rid of customer service accents of their offshore employees.

• 
  Jay Rogers (@nuckheadd) reported 30 minutes ago

  @Ayan604 @TELUS @TELUSsupport Yah telus is pretty bad. Guy hung up on me after I told him I had fido!

• 
  Michael (The Young Buck)🧢 (@YoungBuckFarms) reported 30 minutes ago

  How often does everyone else get calls from Telus, or another phone provider? Weekly? I just don't answer anymore. I always told them, don't bother me unless you can give me the same thing I have for less $ or a better plan for the same $. And no, I don't want a new damn phone

• 
  pinkiepie (@pinkiepie111) reported 31 minutes ago

  @Ayan604 @TELUS @TELUSsupport Damn! Makes me wish I didn’t decline the call I got from them yesterday lol

• 
  Carey Bolam (@CareyBolam) reported 32 minutes ago

  @TELUS Are you sure? I got an "Improve your Telus Service ..." about the call I received asking me to rate the CSR's performance

• 
  We are all in this Together (@WeAreAllInl2) reported 38 minutes ago

  @FrankP9915 @JohnRustad4BC This isn't true. Canada has similar problems as US healthcare does post Covid. Private telecoms have the worst service. Sasktel at least has far superior service and prices to that of Bell, Telus, etc.

• 
  Stanton (@StantonsLab) reported 43 minutes ago

  @DarrenJMoots I posted on my old account that I was selling telus at 20 in January Mty why has been a real dog but it's very short sightedness They're closing down all their crap businesses basically Papa Murphy's and they're going to come out way better Short-term pain long-term gain It's a huge holding of mine like top 10

• 
  Cm (@leafsforever72) reported 43 minutes ago

  @OILanatude @Rogers @telusmobility Damn I was debating doing this switch Telus is absolute *** for service

• 
  DividendBoomer (@BoomerDivvies) reported 43 minutes ago

  @rhum01 @TELUS It's mostly a signal of hate!

• 
  Dave (@DavidC19760909) reported 46 minutes ago

  @TELUS @TELUSsupport Your customer service SUCKS! An hour waiting with no option for you to call me back? Watch me renew my contract now!

• 
  Dean (@Dean403) reported 47 minutes ago

  @northopsss @LeafSingh I work for Telus and can help you if you want. I'm just a local tech (AB) but if you want to DM me I can give you pricing and if it works for you either ship SIM or activate esim.

• 
  Patrick Kernaghan(He/Him) (@Brevity_ii) reported 50 minutes ago

  @dagdakiayaz @Rogers Switch to Telus. Rogers isn't worth your time and they don't care about customer service. Getting away from them was has been such a good change.

• 
  Kristel 💙🧡 🇨🇦 (@kristelxo) reported 50 minutes ago

  @ReaganPodelec @TELUSsupport I think I’m gonna be ill… I saw that it was delivered, never heard anything from Telus and tossed that receipt

• 
  Adamo (@adamo069) reported 51 minutes ago

  @TELUS all I want to do is cancel. Can’t do it in store. Call and wait 30 minute to be told it’s closed now. Can’t wait to never go back

• 
  GSVance CFA (@GregVance99) reported 51 minutes ago

  @VanIsleInvestor @NuggetCapital Great call on Telus….. slow moving trainwreck.

• 
  B Dub (@TheBigBDub) reported 59 minutes ago

  @Lidsville @Rogers 🚨 PSA:March 2026, Telus, Roger’s, and Freedom all had data leaks. As a result, bad actors are calling clients as if from a major provider and HAVE enough client details to make people believe it’s a legit call. Nobody in Canada should be providing anything on a cold call now. 🚨