Telus service status: outage reports and connection issues
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Full Outage Map
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
- Internet (49%)
- Phone (23%)
- Wi-fi (12%)
- TV (7%)
- E-mail (5%)
- Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Toronto, Edmonton, Langley, Montmagny, Vancouver, Port Alberni, Calgary, Sherwood Park, Surrey, Aberdeen, Red Deer, Windsor, Grande Prairie, Mississauga, and Steinbach.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Internet | 8 hours ago |
|
Edmonton
|
Wi-fi | 8 hours ago |
|
Langley
|
Phone | 14 hours ago |
|
Montmagny
|
Internet | 16 hours ago |
|
Edmonton
|
Internet | 16 hours ago |
|
Vancouver
|
Internet | 19 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Laurel Goretsky (@happyhuman135) reported@NapsAndSarcasm Got a Saturday appt at Telus Centre. Bit of I drive but I don’t mind. Anything in NW Calgary was July. You probably already know but when things settle down, go in and modify your appt and see if you can find sooner
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Tracy 🇨🇦 (@tmg8171) reportedAND, @TELUS can’t promise that we can keep the same number that is on our website, business cards and google. During this time, we were removed from google maps. Our IT guy thinks it was a result of having our phone cut off. Our revenues are down 45% since April because of this
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Erin J (@RunningEJo) reported1/2 FYI to those with safety devices for the seniors in their life. My FIL became lost & disoriented a few wks ago & pushed his @TELUS button several times. It didn’t work. He wandered trails for hours, until he couldn’t go on anymore & sat down exhausted.
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infamouskrob 💜 (@infamouskrob) reportedTelus tech guy is at my place right now. Talked down the first guy a bit ("some are just in gor the job") and then what he thought would be "quick fix" is taking multiple drives to the access point lol. Whoever set this **** up in the first place really ****** these techs over.
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Adi lally (@adifood1234) reported@maddyshumi @FitCityJordan @Shawhelp Um Telus is worst it took me 3 hours to reach someone lmao.
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Denise L'Heureux (@DeniseLHeureux1) reported@kimpagegluckie All this poor mgmt of our province, is strengthening their reason to go with a private health care system, using that Babylon app. It allows them to give access to doctors outside of our province, at no cost to them. And those who have shares in Telus, will make a ton of money.🤬
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steven (@salexa333) reported@TELUS hoping someone can help me as I am waiting 24 days for tv and internet services to be installed. I have been on the phone 12 hours in the last 24 days but nobody at Telus seems to understand the situation
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Victoria Grant (@Vee_Grant) reported@TELUS Where's your sports broadcasting network? @CRTCeng ?
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infamouskrob 💜 (@infamouskrob) reported@VeryScott To be fair it obviously wasn't an "easy fix" and buddy had it figured out completely within an hour, Telus whould train their newbies better is all, have the 2nd guy i called train the 1st guy so this doesnt happen again
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Jeff Calder 🏴☠️🦆 (@jcalder1983) reported from Montcalm, Manitoba@NESaskFarmer @TELUSsupport The stupid phone will drop to 850mhz 3G instead of 700 MHz LTE for some reason. People who know more than I do say the network is just poorly set up but god forbid TELUS ever admit it. They just take our $400 a month and laugh at us.
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Kathy (@leafsweetie) reported@erinxo @TELUS They used to be so good and now they’re in the “IDGAF how we treat customers” category. Used to function like a local service business determined to keep your business and now on par with Rogers and Bell in worst customer service titles.
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Rachel Kates (@raekates) reported@TELUS why the hell do you have door to door sales people out at 8pm or at all? Wake up my child and I will cancel all my services with you.
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Bring It (@Bringthemtome) reported@TekSavvyBuzz I bet if an investigation happened they would find out a lot of gov heads especially in CRTC own a significantly number of telus / bell / rogers stocks. There's no other explanation why they would want to **** over the smaller guys and be anti-competition.
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Erin J (@RunningEJo) reportedJust an update to this: Telus is now working with us for a satisfactory resolution.
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Matt🇨🇦🇳🇱 (@PrairieAgMF) reported@MdmCurt @RobSomerville1 I'm going to have to look at this a bit more. I need a new phone but currently with Telus. Seems like Rogers might be better service
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Mike Huck (@huck_n_roll) reported@TELUSsupport A spinning circle that says "Loading" and never goes away. If I then click on My Telus, I get "Looks like there was a problem serving the requested page."
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ℓuxury ✨ (@lux_crk) reported@sabrinapros @Videotron Telus is better . I have never gone over my data since getting my new phone 2 years ago . You should switch providers girl .
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DawnaH (@DawnainHamilton) reported@leafsweetie @TELUS Terrible
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evan jellicle 🍋🌾 (@comradeflint) reportedSo how bad is lining up for a vaccine at the Telus Convention Centre? I went elsewhere for dose 1.
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Cathy Browne (@CathyBrowne) reportedWhat's going on, @Rogers? I suddenly have no cell phone service. Thank God my Internet and TV are with @TELUS.
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Morgan (@Morgo_82) reported@Emir_Kazic Telus did try to call me a few times trying to offer me something, first the timing was bad and then I just couldn’t take the calls as I was busy.
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Nadala Mando Osik (@GoddesSammi) reportedUPDATE! I'M A KRIFFING IDIOT. Old phone bricked, so I bought a new one. A new Verizon phone. For my Telus sim card.
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gen (@plaindoII) reportedtelus continues to be the absolute ******* worst.
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Cheryl Trade (@cheryltrade) reported@TELUS @TELUSsupport nothing but issues with home services since getting it installed 2.5 months ago. Technicians not showing up, agents not calling back. Spoke to manager and they made no record of it. Worst customer service I’ve ever had. Where can I find reliable wifi?
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Tracy 🇨🇦 (@tmg8171) reportedWe opened a small business in May of 2020. We had @TELUS come and install our phone. After not receiving a bill for a few weeks, we contacted @TELUS to ask where it was? They said they needed out account number. We said we didn’t know as we’ve never received a bill.
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Jane LeBreton (@JaneLeBreton64) reported@TELUSsupport I have given up on @TELUS however, my trusting senior citizen Mum has just waited 2 hrs for a service call that NEVER came, yet again. Forfeiting a scheduled visit with my aling dad in #LTC You told her between 9-11 this morning. #Horrifying #ShameOnYou
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StevenX (@StevenX_DFA) reportedThere must be more people getting clued in on the Telus Smart Hub out here because my signal strength is always weaker now than it used to be for literally no reason.
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Uncle Jess (@JCMutchie) reported@jcalder1983 @TELUS @TELUS Full bars 4G network is absolutely pedestrian as well, multiple resends to get a text through
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Cheryl Trade (@cheryltrade) reported@TELUS @TELUSsupport nothing but issues with home services since install 2.5 months ago. Technicians not showing up, agents not calling back, managers making no record of call. Worst customer service ever. Where can I get reliable wifi so I don’t lose my job?
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Jeff Calder 🏴☠️🦆 (@jcalder1983) reported from Ridgeville, Manitoba@MdmCurt @TELUS @TELUSsupport I’ve had them all. Rogers, bell, TELUS. They all suck bag. I keep switching hoping one of them will listen and fix but it’s been nothing but a frustrating mess for 20 years so I doubt it’ll get any better.