Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (47%)
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Phone (28%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Surrey, Toronto, Wainwright, Coquitlam, Vermilion, Castlegar, Lakeshore, Vancouver, Grande Prairie, Airdrie, Medicine Hat, Edmonton, Calgary, Langley and Montmagny.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey |
Internet | |
| Toronto |
Internet | |
| Wainwright |
Phone | |
| Coquitlam |
Internet | |
| Vermilion |
Internet | |
| Castlegar |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Larry Kozy
(@LSKinYYC) reported
@Fred75343389 @sfcfdf Just saw on Telus account that they are adding 1.5% to mobile and home service bills paid via credit card starting in Oct.
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Oriel
(@oriel_ca) reported
@CircularLogic89 @CRTCeng @TELUS There’s already “discrimination” as you call it in how they offer goods and services. It’s called regulation. That’s the primary function of the CRTC. No, it wouldn’t be discrimination. **** telecom and any large business that chooses to implement the surcharge.
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East meets West
(@KeeperOfSheep) reported
from
Edmonton, Alberta
@TELUS are you actively calling customers attempting to upgrade to iPhone 14? call from 18665582273, when I said no thank you, I'm not looking to upgrade right now, I got an immediate hang up, no "thank you", no "have a good evening" ? your outsourcing hurts your reputation.
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Charz
(@Charz009) reported
@AnanyaSanyal1 @telus I have had the same issue
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Langley
(@Test123Do) reported
from
Vancouver, British Columbia
@TELUSsupport @TELUS #customersupport Is Telus shutdown? There is no customer rep to pick up customers calls to get cell phone support. My God! I disconnected phone after 2 hours
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Gina Ellis
(@GinaEllis4) reported
@JekyllnnHide sorry to hear...didn't make my call to telus yesterday and gonna get daughter to do (I WAS IN LABOR W YOU FOR 36 HOURS!)(never mind mild labor)...dread the whole thing (JUST MAIL US A NEW ROUTER!)
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Tony Reale
(@toreal72) reported
@TELUS @TELUSsupport has to be the absolute worst tech support ever. They read from a script rather than listen to the problem you’re having. Wasted 4 hours over two days on the phone with them, they said they’d call me back and never did and promblem still not solved. What next?
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Lisa Dejong
(@LisaDej09579923) reported
@TELUSsupport I have now been waiting on the phone for ALMOST TWO BLOODY HOURS waiting to talk to a representative! What kind of customer service is THIS? With all the profit Telus is rolling in it might be nice if they cared about their customers enough to hire some more help.
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Ceilidh MacKinnon
(@CeilidhMK) reported
My phone barely worked at my house before the hurricane because I have like no service here but ever since it just doesn’t work at all…I’m with Telus which I didn’t think was affected but maybe it was…even in town it’s crappy.
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Jabroni Raponi
(@nickraponi) reported
This isn’t just Telus. All Canadian businesses have the option of doing this now. The government does not care about affordability for Canadians. Never has, never will
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Charz
(@Charz009) reported
@TELUS just got woken up by alarm and I called to find out what's happening (no one from Telus called). Apparently my battery died YESTERDAY. No call from monitoring or anything? How is this service? Never had one issue with ADT, this is issue #4 with @TELUS all within months.
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Rick Evans
(@RickEvansCSP) reported
@TELUS hanging up on a customer who has been on hold for over 2 hours is not customer service. I’ve been a customer since before you were called Telus. That ends tomorrow.
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ELLA ANDROPHOBIA
(@e_androphobia) reported
@Telus why isn't my data working??? How can your technical department keep tellong me "there's great signal, everything is fine" but I can't access the internet. Every. Day.
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Cee Littlelight
(@sarCeeLight) reported
Finally got some wifi. Hopefully Telus pulls through, Xplornet is horrible lol.
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Calgaryvoter
(@Chinook87) reported
from
Calgary, Alberta
Can anyone recommend an Internet service besides Telus… tried to switch to them today and it was impossible and painful. Eventually gave up and cancelled the switch
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sirHermitCronefromHHT
(@Ashleychasesno1) reported
I'm having problems with my cable again. 1 of which is every time I use my land line my cable cuts out! WTAF is going on Telus? A technician is coming this morning around the same time as my doctor's phone appointment! FML!
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Maverick -I like my own tweets
(@Mavericktdot) reported
@CP24 @TELUS has already told their customers they will be pushing the cost back on them. It makes sense as cell phone service is dirt cheap already (full sarcasm intended)
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Charz
(@Charz009) reported
@teesang Don't do it! I had seamless service from @ADT, ever since @TELUS took over, I've had issue after issue. Newest issue not getting a call when my alarm battery died!
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Oriel
(@oriel_ca) reported
A big ‘**** you’ to the @CRTCeng for allowing credit card processing fees to be transferred to customers. @TELUS is making millions in profit in this telecom monopoly Canadian market. Thanks for accruing more cost for Canadians during these times.
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sam
(@smurray_94) reported
@CeilidhMK im with telus, during the hurrican and days after it was crap service, data was ****. but once the power was restored at home my service has been a lot better and haven’t had any issues
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H Ma
(@Toghko) reported
@ErikGretland @TELUS I have the same problem with Telus, they have charged me too much. I got some money back, but why should they overcharge me in the first place. I think Canada is very poor protecting us against these telecommunication companies. Too expensive to have a line in Canada.
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Chan L
(@chanklotey) reported
Need a new phone provider! @TELUS is crap
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Joanne Auty
(@joanne22490) reported
@TELUS one of you employees decided to disconnect our internet to hook up the new person in the building instead of climbing up the phone pole to connect it! No internet or work for 5 days! Confirmed by ur second employee who was going to charge us to fix it
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Commissioner Miner
(@fanCRTCProfling) reported
@bdanks @Pagmenzies Part of the issue is what people can afford. I mean food is gone up and not stopping, Telus is adding a 1.5% surcharge (2$), and boy, it's one of the largest tariff files I have ever seen over a lousy 2$. El cheapo Canadian site may draw a crowd (like basic TV). Build from there
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Sukhinder S. Gill M.Sc, CHS, EPC, B.ed
(@Sukhindergill) reported
@TELUS our service phone Internet and Tver is still not restored yet. I called 5 times today. Please advise. 9172 122B St.
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CW
(@YEGsociallady) reported
@TELUS what is happening with cell service in Edmonton!? It’s been MONTHS I can’t have a conversation with being disconnected at least once! #excuses
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Brett Playford
(@BrettPlayford) reported
@freedomsupport thank you for show me how much you think of your future customer it's like no matter what credit score is if to low no help.for you this why your no telus or Bell and Even rogers will help shows how much you suck
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GrimBunnyTTV
(@GrimBunny5) reported
@TELUS You'll be getting a new customer soon. I'm done torturing myself with Shaw
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Brian LeRoux
(@brianleroux) reported
@PierB @jon_dewitt_ts Yep! Telus, and Rogers the duopoly of carriers in Canada both have awful SPAs that basically only work if you hard refresh every page. But there's more… I keep a **** list handy. And yes I trace them too because of course I do. No need to framework shame: its very popular.
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Harish
(@bharish94) reported
@TELUSsupport @TELUS Hi, I got charged $1000 for pausing my account for a few months(charged till 2051 due to a system glitch) and it took 5 months to refund that amount. Now I'm moving out of service area and after 10hrs of hold,I hear that I'm being charged $121 more! Pls help