Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (48%)
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Phone (27%)
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Wi-fi (10%)
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TV (6%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Vancouver, Langley, Rapide-Danseur, Edmonton, Calgary, Spruce Grove, Fredericton, North Vancouver, Victoria, Surrey, Montréal, Toronto, Chilliwack, Montmagny and Hanna.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Wi-fi | |
| Langley |
Internet | |
| Rapide-Danseur |
Internet | |
| Edmonton |
Internet | |
| Vancouver |
Phone | |
| Calgary |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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SB
(@bainsswag) reported
Unbelievable wait times, over 2 hours this morning, just to confirm a service call that is 3 hours late @TELUS @TELUSsupport !!!!!
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Canadaguy
(@Canadaguy4) reported
@TELUSsupport @TELUS ..TELUS WTF OPTIKTV DOWN NET DOWN .. ITS TIME FOR REBATES
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bcwolfgirl aka mèlemst’ye
(@bcwolfgirl) reported
NO SPECIAL ON DISCOVERY (STUPID LONE STAR LAW) ******* TELUS SCREWS US EVERY TIME .. MISSING BILLY BROWN SPECIAL **** **** ****
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cara
(@jeterfan28) reported
@DustinMorris13 @Shawhelp Telus does that all the time too and it’s so frustrating. Had I known they were giving you issue I would have given them what for on your behalf Dustin. I bet they do it on purpose so you have to buy the more expensive package
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Kevin
(@KFitzy16) reported
@marcdweber Happened to me with Telus. But when calling Telus, those times no longer exist and each time I ask collections company to send documentation, it never arrives and they don’t call for 6-8 months, then rinse and repeat.
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richard kinar
(@Rki009) reported
@WhistlerBlckcmb @TELUS Whistler is it American ski culture to serve terrible Alpine food ?
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𝕯𝖗𝖊𝖆𝖉 𝕻𝖎𝖗𝖆𝖙𝖊 𝕯.
(@CreepyXL) reported
@TELUSsupport I heard there is a way with Telus customers to force someone to press a button to activate the call, how do I set that up? It'll cut down on all the robocall scammers, at least until STIR/SHAKEN gets activated.
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Supporting local businesses and community
(@EntitledCanada) reported
@TELUSsupport creates one problem after another Be it wifi, tv, billing or customer service all are useless and frustrating. This is feeling like a full time job. Never again #Fail @TELUS
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Jesse Dymond
(@therealjbr80) reported
@TELUS @TELUSsupport any chance you'll fix the wifi on Haida Gwaii? I don't think you can call it highspeed.
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Gerald Czinkota
(@czinkota) reported
@TELUS Just need to improve cellular service around the Gilbert plains area. Had no signal in that town
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Konner Lavoie
(@KonnerLav) reported
@itweakios Will there be added support for Telus?
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Archibald Key
(@KeyArchibald) reported
Surprised that @TELUS thinks I'll remain a customer after sticking to me with higher rates. Time to go shopping.
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cm
(@Crackmacs) reported
@TELUS Being ghosted sucks, Telus.
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Geanine Edith Robey
(@RobeyEdith) reported
@koodo Just switched my carrier to you as the Telus tower is 500 metres down the road. My phone says either “no service” most of the time or I get 1 bar occasionally. Why?
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Lisa Cameron
(@_LisaCameron) reported
Seriously @TELUS @TELUSsupport ? Over an hour wait time for a business line? Why did the previous BC Government sell BCTel again? We're def not getting better service. #bcpoli
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Michael Law
(@mikelaw86) reported
It's so strange getting @telus advertising directly from @koodo. I mean, I get that Telus owns Koodo, but do you not want me as a customer? Lol emails convincing me to switch weekly.
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Josh MacEwen
(@joshmacewen) reported
@jillschnarr Cool, so I can sign up with Bell and still utilize the Telus network while I try to get more benefit from my tax dollars since Bell achieved the most success in obtaining CEWS loot? Is that the takeaway?
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Reshmi Chandra ♡
(@_RChandra) reported
I phoned Telus on behalf of my company and scheduled someone to come in to make the dang internet work. I’ve been training for this day my entire life. My parents always made me talk to the tech support team, even as a kid lmao
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Joseph Bruneau
(@jabruneau) reported
@TekSavvyBuzz @CBCNews It's disgraceful how these companies ( bell, telus etc. )never spend their own coin in a free enterprise system. Here in BC, Network BC has given Telus 100's of millions of dollars to bring service out to undeserved communities. Problem is, they own the plant, and reap the profit
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danelle marie toner
(@danellemarieton) reported
@TELUS why do I NOT have service or data?
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Lisa Cameron
(@_LisaCameron) reported
@TELUSsupport yes, finally. A nice chap from Guatemala given faulty technology (not his fault). Unbelievable wait times (an hour) for a business line, to increase dividends and support a paycheque in South America. Thanks @TELUS ! /s
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Amile Li-Ndsé
(@bamil73) reported
I've had @TELUS for 6 or so yrs and when they update s/ware the service on the wireless boxes goes down so I have to power cycle. When that doesn't work I'll call @TELUSsupport and that convo starts with them telling me to power cycle. Every 2 wks. *Sigh* Time to unplug again.
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Shelley Kentner
(@AlconaShell) reported
Just checking, after years of Telus abuse, and seeing they’re back to cute animals as advertising, does anyone else strongly dislike? My Granny said I’m not capable and never should be, able to hate.....
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Cra Shandrews
(@Crash_Andrews) reported
@RyGuyx9 @TheTerryOh I live in Alberta, use Telus, and have had very little issues with them.
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Dave Pasin
(@dave_pasin) reported
@thx1979 Try @TELUS for a dealing for stupidly bureaucratic company that can’t find its rear end from a hole in the ground. Telus is perhaps the best example of not knowing what it wants to be, virtue signals continuously but can’t fix a damn, internet or security line. They’re a joke.
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whytestreak
(@whytestreak) reported
@ShawInfo Why are the shaw cable boxes so SLOOOOWWW? I have model AX013ANM. If this doesn't change soon, I will be changing to @TELUS. Not just my box, as both my sons have the same problem @Shawhelp
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Jaded 🇨🇦
(@jadedlove71) reported
@bamil73 @TELUS @TELUSsupport I am having issues the same argh !!
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Ken Burgess
(@BurgessKen) reported
@RachelNotley Telus probably has a new "dial-a-law" service.
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SB
(@bainsswag) reported
Worst customer service from @TELUS
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assault m̷o̷j̷i̷
(@assaultmoji) reported
TELUS UR INTERNET ******* SUCKS YO LET ME USE MY PC MANNNNNNN