Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (27%)
• Wi-fi (8%)
• Total Blackout (7%)
• E-mail (5%)
• TV (5%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Vancouver, Cambridge, Calgary, Montréal, Edmonton, Mississauga, Sechelt, La Prairie, Toronto, Grande Prairie, Duncan, Beaumont, Red Deer, Toronto county, and Guelph.

City	Problem Type	Report Time
Vancouver	Total Blackout	8 hours ago
Cambridge	Phone	2 days ago
Calgary	Phone	2 days ago
Montréal	Internet	2 days ago
Calgary	E-mail	2 days ago
Vancouver	Phone	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  teslainvernon (@teslainvernon) reported 8 minutes ago

  Telus needs to simplify their offerings. How much energy and time do they spend making all these complicated packages that are difficult to decipher and that require customers to phone in? A very customer-unfriendly approach.

• 
  Randee (@UnmaskingMuse) reported 9 minutes ago

  @WilliamRobk Originally, March 5th 2024, they've been harassing me and threatening me since and is STILL holding my number hostage, demanding money to release it, so im paying for a 2nd line with @Eastlink and i havent had ONE single issue with them while @TELUS ONLY causes issues & trauma!

• 
  sub_commandante (@SCommandante) reported 11 minutes ago

  @business I will never use Telus again .

• 
  Scott Patterson (@skibumbc) reported 14 minutes ago

  Defund Rogers! Rogers cancelled the only sports radio station in Vancouver. Why do they get to keep their name on the arena? Defund Rogers. If they don’t want to support Canuck fans with news, move along. Hello Telus?

• 
  sheefums connoisseur (@koujasus) reported 18 minutes ago

  **** @TELUS for trying to implement data centres in BC. A terrible company with horrible service. Slow internet even with the faster plans, I've been getting as many people as I can to cancel their plans

• 
  Life Code (@69LifeCode) reported 18 minutes ago

  If you have who can verify outlier account for you (USA, UK) come let me help you create an account with a working CV that gets jobs. Outlier ✅ Telus ✅ Handshake AI ✅

• 
  Goug Dilmour (@CanadasLeafs) reported 19 minutes ago

  @rod_the_bod @Rogers Bell is just as bad, I didn't think Telus offered internet in my area.

• 
  the 小さい kaiju //HOODLUM on SPOTIFY➡️ (@cannaKAIJU) reported 23 minutes ago

  @TELUS Support team is supposed to be coming out today, but the service was supposed to be activated last Thursday and I’ve ate through my phone data to compensate :(

• 
  Del (@FullScopeWelds) reported 25 minutes ago

  @VanIsleInvestor @TELUS They are AWFUL! I should have sold my shares when I cancelled. I decided not to be emotional. It cost me money...

• 
  JayUpNorth82 (@Jayupnorth1982) reported 27 minutes ago

  @BenRabidoux Telus also sucks nuts

• 
  Hockey Dad (@Coach_JayH) reported 27 minutes ago

  @TELUSsupport @TELUS out of the blue- you cancelled my service. No reason. Just cancel. Is this how you treat customers of 20+ years?

• 
  Banancial (@Banancial) reported 35 minutes ago

  $TU — Dividend investors in TU just got peeled. TELUS announced a brutal 55% dividend cut to $0.1875/quarter, coinciding with a $2.1 billion non-cash impairment at TELUS Digital. This drove a $1.8 billion net loss for Q2. This wasn't a minor tweak; it's a clear signal of deeper operational challenges, especially within their digital segment, following a Q1 dividend growth pause and a 52% net income drop in May. The drastic dividend reset aims to deleverage the balance sheet, targeting 3.0x net debt/EBITDA by end-2028 from 3.5x currently. This move is expected to save $2.7 billion cumulatively through 2028, with the DRIP discount ending October 1st to further reduce dilution. Full-year guidance was slashed across the board: service revenue now flat to -2%, Adjusted EBITDA -2% to -4%, and free cash flow around $1.8 billion. This magnitude of impairment and guidance cut will rattle income-focused portfolios. We're watching for concrete asset monetization updates and progress on their leverage target. We peel the news before it peels you. Source & full breakdown: Wiseek (link in bio)

• 
  Alex (@AlexBC997) reported 43 minutes ago

  @brettdrc Telus was never admired. Not that I remember.

• 
  deej | soggy catboy (@dj_barnes17) reported 43 minutes ago

  @TELUSsupport hi, sorry to bother you again, but I’m unable to log into My Telus account at all since Aug 2. When I try to reset my password or use the Login Link email feature, Telus doesn’t send me the emails for either. And yes, my email entered is correct. What is happening?

• 
  MRD (@MRD87694463) reported 43 minutes ago

  @MPelletierCIO Ive been screaming about how telus lost the plot and how its valuation compared to peers was insane for 2 years. Come on, even a simple p/e comparison to peers was too hard for so called "professionals". no excuses for anyone hold telus, it was/is bad, red flags everywhere

• 
  shelby leslie (@shelbyeleslie) reported 44 minutes ago

  @StatisticsBC @VIAwesome Fair enough—public debate is healthy. But the core claims driving the marches (water grid drain + waste heat baking the city) still don’t match the actual engineering. These aren’t traditional evaporative data centres. Telus/Westbank designs use closed-loop liquid cooling—a sealed system that recirculates the same fluid, like a car radiator. Result: dramatically lower water use (company target: up to 90% less than conventional air-cooled facilities) and near-zero ongoing evaporation for the primary loop. At 150 W Georgia, the heat isn’t vented to the street. It’s transferred into Creative Energy’s district steam plant to help heat 200+ downtown buildings and cut natural-gas demand. That’s the opposite of “warming the city.” Protests highlight real questions about scale, power, and process. Those deserve scrutiny. Spreading outdated assumptions about water and heat does not. #Vancouver #DataCentres #Sustainability

• 
  Andy (@Andy17546890107) reported 45 minutes ago

  @nenshi Just like your Fellow BC NDP Party is doing Naheed. Telus building 3 AI sites in Metro Vancouver. No extra baseline dispachable power either ? BC Hydro scrambling saying they will be short 20 % by 2029. But BC NDP puts up 4 more Bird killing windmills to help supply AI power

• 
  L9FRIENDLYSTYLE (@L9FRIENDLYSTYLE) reported 46 minutes ago

  It’s fairly obvious at this point that $AMPG and Telus are collaborating on Telus’ 66 billion dollar network investment through 2030. Yes, if $ampg gets even 1% of that cake their market cap quadruples. (Not even including the dozen other projects they have going on) But what if that’s not all they are contributing to Telus? Telus is now hiring waves of AI Voice Data Specialists to train next-gen voice AI. What could a wireless operator company possibly need AI voice data specialists for? You call your local pharmacy/carrier/small business and you get a ****** prompt operator you have press 1, 2, or 3 five times in a row to get to who you want to reach. It takes an hour to complete your phone call. This is the Interactive Voice Response (IVR) system. My inference is simple. Telus is going to revamp and wipe out the competition of IVR (which is a ~6 billion/year industry btw) Telus operates in over 35 countries. Guess whose radios get to be the backbone of this entire operation? $AMPG Data center tailwinds too lol this isnt a bubble $NOK $ERIC $IREN $NBIS $DGXX

• 
  Impenitent Atheist (@mysticl) reported 47 minutes ago

  but they won't put another tower in Comox to fix our terrible awful connectivity issues .... I have trouble maintaining a phone call in my KITCHEN IN TOWN .... constantly dropping signal and I am not the only one, there is a dead zone in the subdivision I live in that everyone has issues with but Telus has done nothing IN THE 23 YEARS i HAVE LIVED HERE TO FIX THE PROBLEM ... this issue is well enough known to have had local news stories written about it. SO they want to uograde Victoria you say ... whoop de do :(

• 
  David (Los Petroleros) (@dr_w83) reported 47 minutes ago

  @stevezieskidoo @OhNoNotPatrick Me either! And yet, telus reps are routinely knocking on my ****

• 
  Grandmaster of the London Fog (@JThornglass) reported 48 minutes ago

  Need to see Telus share price down another 95%

• 
  ChinoAleman (@chinoalemano) reported 48 minutes ago

  @JordanW34476060 I’ll be back, just need to give it a little cooldown time. It’s pretty sad that the previous research barely got any recognition, it’s $AMPG's biggest MNO, bigger than Telus, and that’s saying something. Thank you for your support! 🫶

• 
  Random (@RajTweett) reported 51 minutes ago

  @satinwd Gandhi ne ga dir Telus bro But paid promotions worst Postive talk vaste automatic ga audience vastar

• 
  Caper04 (@Caper041) reported 52 minutes ago

  @TELUS @TELUSsupport maybe this is a problem??

• 
  ♠️ ACE of Spades™ (@HanyaToderoff) reported 55 minutes ago

  @AngelaUnspoken I only connected the dots recently when my phone crashed and I had to replace it. Started searching for the best mobile phone rates and explored the links: Interesting that there are only Three Major Networks and Subsidiaries in Canada Telus Network Family ◦Telus Mobility: Main carrier providing nationwide 5G coverage. Visit Telus. ◦Koodo Mobile: Mid-tier flanker brand owned by Telus. Visit Koodo. ◦Public Mobile: Value/prepaid brand operating on the Telus network. Bell Network Family ◦Bell Mobility: Major national carrier. Visit Bell. ◦Virgin Plus: Flanker brand offering mobile and-home services. ◦Lucky Mobile: Prepaid discount brand. Rogers Network Family ◦Rogers Wireless: Major national carrier. ◦Fido: Popular flanker brand. ◦Chatr Mobile: Discount brand focused on talk, text, and budget data. One Independent / Regional Network ◦Freedom Mobile: Major regional carrier owned by Quebecor. It looks like Virgin Plus at Bell offers the best plan at the best rates and Koodo at Telus plays a lot of pricing games on customers. So few choices in Canada. Wonder how that happened?

• 
  Snowshoe Hare (@SnowshoeHare11) reported 56 minutes ago

  @TELUSsupport @NotHappyCamper1 I am in Kaslo, BC. My phone rang at around 8 pm on 22nd July and since then has been just a loud buzz on my phone line and no service. I can't figure out how to contact Telus to get help.

• 
  ben d (@bend559054) reported 57 minutes ago

  I should have said Telus slashed dividend 55% from $1.67 to .$0.75 , this drove the stock down, but we all knew this was going to happen, but EPS was $0.16 but consensus wanted $0.22, a big drop.

• 
  Katie Rago (@Bossmanrago) reported 57 minutes ago

  @TELUSsupport between July 28 and today Aug 5 l have spoke to at least 8-9 Telus agents to resolve a problem . I've had agents diarize to call me back as follow up ... nothing. Any other business working like this would be bankrupt. Telus is the worst provider choice !!!

• 
  Worker of Lead (@WorkerLead) reported 58 minutes ago

  @SilentSnow89 Price of Oil is high. Unemployment still sucks. **** even Telus slashed their dividend

• 
  Dammy (@OlatunjiAyokan2) reported 60 minutes ago

  🚨 TELUS is paying for your selfies! A new Face Deduplication Collection project is now open. 💰 $0.55 per accepted image 📸 Submit 20–24 selfies to qualify for payment 🌍 Remote You'll be asked to upload: ✅ Current neutral selfies ✅ Selfies with different head poses ✅ Older photos from your gallery (to help AI understand facial aging) 💡 Tip: Submit around 30 images to improve your chances of having at least 20 accepted after quality review. 🔗 The application link is in the comment section.