Telus

Telus Outage Report

Why is my Telus service not working?

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Telus Outage Chart 01/21/2026 18:40

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Telus compensate me for the outage?

The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (49%)

    Internet (49%)

  2. Phone (26%)

    Phone (26%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. E-mail (5%)

    E-mail (5%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Queen Charlotte, Montmagny, Edmonton, Toronto, Vancouver, Orillia, Sechelt, St. Thomas, Surrey, Burnaby, Brampton, Summerland, Westerose, Calgary and Montréal.

Loading map, please wait...
City Problem Type Report Time
CanadaQueen Charlotte Internet
CanadaMontmagny E-mail
CanadaEdmonton TV
CanadaToronto Internet
CanadaVancouver E-mail
CanadaMontmagny E-mail
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • _LatoyaKellie_ Latoya (@_LatoyaKellie_) reported

    @koodo I just signed up with you and I'm already pissed by the lack of customer service. Going back to @TELUS

  • Amanda76398797 Amanda (@Amanda76398797) reported

    @TELUSsupport It says I can’t pay bills from the security app. So I go to My Telus, it says no account linked. I go through the steps to link my account, it’s successful. I try to login and it says no linked account. Then I go in circles. I also have 2 account numbers but I only have security

  • shannonrfuller Shannon Fuller (@shannonrfuller) reported

    @TELUS your TV service sucks. Who knew someone could do worse than Shaw. Reboots just like the 80’s #servicefail #howhardcancablebe

  • jp_forthew Jodie (@jp_forthew) reported

    @accordingtomio @TELUS How awful, and I'm sure not a unique experience, sadly. 😖

  • MizzyII Mizz👠🇨🇦 (@MizzyII) reported

    @TELUSsupport I’ve tried everything. A tech support reset it. Didn’t work. Had another incomplete download. I have had to convince Telus to send a tech out to check the lines. Now they’re threatening to charge me 🤬 you can’t solve it over the phone, what’s the alternative 🤨

  • 7Nato780 nato down (@7Nato780) reported

    @rennavate My stupid Telus cable feed cut out **** sakes I missed it 😭

  • leprchaunrabbit SirLeprechaunRabbit®️™️🍀🐰 (@leprchaunrabbit) reported

    Kodoo is part of @TELUS I wish I did not switch services; the automated service of Kodoo is useless. I have a simple question: that has wasted almost 2hrs of my time. @TELUSsupport if you can help, please do! Will I continue to get text billing? Or annoying emails?

  • androprepe Vir Androprepe 白左 2SLGBTQQIABBIMP+ ally (@androprepe) reported

    @VancouverSun @TELUS Great stuff. My daughter has been struggling with body issues lately. She is worried that her penis takes away from her femininity and she's been bullied for her changeroom erections. I'm glad she has somewhere to go for support.

  • claygirlcan Aɳɠҽʅιʂʂα Uɳƚαʅαɳ 𓆉 (@claygirlcan) reported

    @TELUSsupport @TELUS Internet has been buggy lately; I'm in Edmonton. Is this issue not resolved yet? I need connection for work & home life. Please advise & fix.

  • grannyk666 Darlene Kersten-Sharkey (@grannyk666) reported

    @FrancineCompton @TELUS Where is the support. This cannot be tolerated. Horrendous discriminatory treatment of an Indigenous Women.

  • Ampersand_TO Emerson Baxter (@Ampersand_TO) reported

    @RogersHelps @Rogers Waiting for my contract to runout to switch to @Telus. Rogers no support for Samsung LTE watches is a deal breaker. Stop being Apple fanboys. I've been with rogers almost 16 years.

  • DarcianM Darcian Morin (@DarcianM) reported

    @TELUS @TELUSsupport kinda hard to do that when I can't talk to anyone. Very disappointed, especially considering the service has worked great since installation. 2/2

  • Beautiful_Betz Betty Sanderson 🇨🇦 (New Dawn Woman) (@Beautiful_Betz) reported

    @FrancineCompton @koodo @TELUS File a human rights complaint.

  • ashleey_w ash (@ashleey_w) reported

    @TELUS @TELUSsupport there’s been a service outage since yesterday what’s happening?!

  • originalroyboy Ross Roy 🇨🇦 (@originalroyboy) reported

    Hey @TELUS @TELUSsupport It’s been days of repeatedly losing our TV / internet signal and we’re tired of it. We won’t be paying our bill for this month unless it’s significantly reduced to reflect the level of service. Get it fixed!

  • Benligh1 Isobel 🇨🇦 #BeKind ..if nothing else 🥰 (@Benligh1) reported

    @dawndawnw @caitrionambalfe I get Crave through Telus and I guess there isn't a "search"!! Like Netflix has. These damn things are always complicated!!

  • BrendanLLM B (@BrendanLLM) reported

    @neecye Bell didn't comment yet but I'm sure they were waiting on Rogers to decide lol Telus looks like the worst one right now

  • ShelleyACook Shelley Cook (@ShelleyACook) reported

    @FrancineCompton This is so awful. I am so sorry this happened to you. I hope @TELUS responds to this. @TELUSsupport

  • Tamjammyy Tamjams. (@Tamjammyy) reported

    My phone bill being +400$ the biggest ******* rip off ever. **** you, telus

  • eatonhamilton Eaton Hamilton (@eatonhamilton) reported

    If you have Telus Health on your phone, delete it. This is how they privatize us. Refuse to use the service. I believe a specialist used it without me knowing what the interface was part of. #BCNDPPrivatizingMedicine

  • LayerBead $bender....451 (137) (@LayerBead) reported

    I'm done with your companies bullshit... Will never deal with a telus/koodo/adt or any affiliated company again if I can help it... I will also spread the word how awful your service is.. thanks for nothing.

  • MrjSelbie MRJSelbie (@MrjSelbie) reported

    @rwesthead She’s quite sharp to be able to read the subtlety of the situation surrounding Hockey Canada. It only took the loss of Nike, BNS, Tim Horton’s, Telus, Esso, Canadian Tire, a damning Angus Ried poll from April and denouncement from the PM for her to realize maybe things are bad.

  • LayerBead $bender....451 (137) (@LayerBead) reported

    @ADT your company is awful since telus took over .. 7 years I've been with you... I set an appointment for today between 8-9am two weeks ago, this morning no one showed up so I called in and was told that I was lying and there was no technician scheduled....

  • BrendanLLM B (@BrendanLLM) reported

    Telus is really the only ******* company to add the credit card surcharge so far lol Rogers and LCBO said they're not

  • kevodonnell69 kevin (@kevodonnell69) reported

    @TELUSsupport @Telus Why are you so ****? I have to use my data if I actually want decent internet at home. 5 phone calls over the last few weeks and still not sorted. So tired of this crappy service.

  • SarKeo21 ***~Sarah~*** (@SarKeo21) reported

    @TELUS @TELUSsupport I am getting sooo frustrated with my cell service! It drops from 3 bars to 1 while on a call, while I am not moving and the line gets all quiet and almost staticky. This has been going on for days! My contract is almost up and my patience is almost gone!

  • DaleDreffs Dale Dreffs (@DaleDreffs) reported

    @DocMcConks @dr_oona @DrRFernandez I understand your frustration, but please understand that without Telus Health I would be like the kid left standing in a game of musical chairs. Think there are many people like me. Hope there is a solution in my lifetime.

  • Shajamod J D (@Shajamod) reported

    @TELUS @TELUSsupport how is it acceptable to be on hold for 1 hour and 36 minutes today to speak to customer service about a billing issue? Disappointing to say the least. I’ll be looking elsewhere… $1800 per year x 10 years!

  • FrancineCompton FrancineCompton (@FrancineCompton) reported from Winnipeg, Manitoba

    I felt mistreated from the moment I got there but didn’t say anything. I asked if I was at the right place to pick up my phone. I had the email pulled up and my phone in my hand (I never hand my phone to people unless asked). Matt L took my phone out of my hand wo asking. @TELUS

  • matt_vaughan Matthew (Pfizer’ed x3) Vaughan (@matt_vaughan) reported

    @TELUS we will be cancelling our cell phone service with you in regards to the credit card fees you are imposing. Your fight should be with the CC companies not the end user.