Telus Outage Report
Why is my Telus service not working?
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (22%)
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Wi-fi (10%)
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TV (7%)
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E-mail (6%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Vancouver, Calgary, Edmonton, Kaleden, Duncan, Sherwood Park, Toronto, Montréal, Coquitlam, North Vancouver, Whitby, Victoria, Surrey, Rapide-Danseur and Yellowknife.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Vancouver |
TV | |
| Vancouver |
Internet | |
| Vancouver |
Total Blackout | |
| Vancouver |
Internet | |
| Calgary |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Jason Speers
(@jjspeers) reported
@Mark_Goldberg @TELUS @PCMag Sounds like an opportunity cost problem, not a wholesale rates problem. #crtc
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Tracy 🇨🇦
(@tmg8171) reported
AND, @TELUS can’t promise that we can keep the same number that is on our website, business cards and google. During this time, we were removed from google maps. Our IT guy thinks it was a result of having our phone cut off. Our revenues are down 45% since April because of this
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Cathy Browne
(@CathyBrowne) reported
What's going on, @Rogers? I suddenly have no cell phone service. Thank God my Internet and TV are with @TELUS.
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TB
(@tb_in_calgary) reported
@TELUS why is the home services support line closed?
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Kathy
(@leafsweetie) reported
@erinxo @TELUS They used to be so good and now they’re in the “IDGAF how we treat customers” category. Used to function like a local service business determined to keep your business and now on par with Rogers and Bell in worst customer service titles.
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Justine Stacey
(@jaybeestay) reported
@TELUSsupport @TELUS I'm having a terrible customer experience right now. My phone broke. I have Apple Care. I need my phone fixed or a new phone asap. Cant seem to buy a new one on ur site or get apple care working??
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Jane LeBreton
(@JaneLeBreton64) reported
@TELUSsupport I have given up on @TELUS however, my trusting senior citizen Mum has just waited 2 hrs for a service call that NEVER came, yet again. Forfeiting a scheduled visit with my aling dad in #LTC You told her between 9-11 this morning. #Horrifying #ShameOnYou
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DawnaH
(@DawnainHamilton) reported
@leafsweetie @TELUS Terrible
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Michael Chapman
(@MrMdc1964) reported
@michell62101965 Government assistance is money that originated from the public. Wether it’s given to Air Canada, Telus or a person on disability, it never belongs to the government. If we divided it more equally it wouldn’t be an issue. People first.
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Uncle Jess
(@JCMutchie) reported
@jcalder1983 @TELUS @TELUS Full bars 4G network is absolutely pedestrian as well, multiple resends to get a text through
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Victoria Grant
(@Vee_Grant) reported
@TELUS Where's your sports broadcasting network? @CRTCeng ?
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Lloyd Mildon
(@LloydMildon) reported
from
Oak Bay, British Columbia
On my @TELUS optik TV I now have to watch ads before I am permitted to move on to the programming. This is horrible. I’m the customer. I’m the guy paying the bills. Just stop it, @telus. @telussupport
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Erin J
(@RunningEJo) reported
Just an update to this: Telus is now working with us for a satisfactory resolution.
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Cheryl Trade
(@cheryltrade) reported
@TELUS @TELUSsupport nothing but issues with home services since getting it installed 2.5 months ago. Technicians not showing up, agents not calling back. Spoke to manager and they made no record of it. Worst customer service I’ve ever had. Where can I find reliable wifi?
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gen
(@plaindoII) reported
telus continues to be the absolute ******* worst.
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Laurel Goretsky
(@happyhuman135) reported
@NapsAndSarcasm Got a Saturday appt at Telus Centre. Bit of I drive but I don’t mind. Anything in NW Calgary was July. You probably already know but when things settle down, go in and modify your appt and see if you can find sooner
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evan jellicle 🍋🌾
(@comradeflint) reported
So how bad is lining up for a vaccine at the Telus Convention Centre? I went elsewhere for dose 1.
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Adi lally
(@adifood1234) reported
@maddyshumi @FitCityJordan @Shawhelp Um Telus is worst it took me 3 hours to reach someone lmao.
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Rachel Kates
(@raekates) reported
@TELUS why the hell do you have door to door sales people out at 8pm or at all? Wake up my child and I will cancel all my services with you.
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Tracy 🇨🇦
(@tmg8171) reported
We opened a small business in May of 2020. We had @TELUS come and install our phone. After not receiving a bill for a few weeks, we contacted @TELUS to ask where it was? They said they needed out account number. We said we didn’t know as we’ve never received a bill.
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Andrea Bailey
(@AndreaBaileyKx2) reported
@Max_Kerman That happened to us once on Telus. Not sure if it was the phone or the provider but we ended up switching providers and got a new phone and no more problems. 😕
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Jeff Calder 🏴☠️🦆
(@jcalder1983) reported
from
Montcalm, Manitoba
Hey @TELUS Your 3G network is completely ******* useless. If my phone drops to it I can’t even send a bloody iMessage. Your LTE network sucks too because it always falls back to 3G. Get your act together 🤬
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Erin J
(@RunningEJo) reported
1/2 FYI to those with safety devices for the seniors in their life. My FIL became lost & disoriented a few wks ago & pushed his @TELUS button several times. It didn’t work. He wandered trails for hours, until he couldn’t go on anymore & sat down exhausted.
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Cheryl Trade
(@cheryltrade) reported
@TELUS @TELUSsupport nothing but issues with home services since install 2.5 months ago. Technicians not showing up, agents not calling back, managers making no record of call. Worst customer service ever. Where can I get reliable wifi so I don’t lose my job?
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Lloyd Mildon
(@LloydMildon) reported
My daughter and her husband don’t even have cable. Thousands of people like her have ditched cable and get everything from streaming. Why would you want to force ads on us and make the TV experience LESS enjoyable for your shrinking customer base? @TELUS
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Jane LeBreton
(@JaneLeBreton64) reported
Wow! All of a sudden @TELUS seems to give a crap! However, they are censoring my messages. I guess that’s what happens when you realize how badly you screwed up yet refuse to own it! #PuckYou
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Nadala Mando Osik
(@GoddesSammi) reported
UPDATE! I'M A KRIFFING IDIOT. Old phone bricked, so I bought a new one. A new Verizon phone. For my Telus sim card.
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Kahori Matsuo
(@KahoriMatsuo412) reported
@TELUSsupport My plan is Talk&Text 100. It’s not included data but Telus charged me data so I contacted TELUS Support then they refund me the balance. Thank you for your help. I hope this weird thing won’t happen again. Thank you.
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YVR Housing*
(@YVRHousing) reported
@ParryMalm Now this is galaxy level thinking. Our homes will be administered by the equivalent of Bell, Rogers, and Telus, and we can complain about how all three have sh!t service and are too expensive
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Jeff Calder 🏴☠️🦆
(@jcalder1983) reported
from
Montcalm, Manitoba
@NESaskFarmer @TELUSsupport The stupid phone will drop to 850mhz 3G instead of 700 MHz LTE for some reason. People who know more than I do say the network is just poorly set up but god forbid TELUS ever admit it. They just take our $400 a month and laugh at us.