Telus Outage Report

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Grande Prairie, Mississauga, Calgary, Steinbach, Abbotsford, Surrey, Moncton, Red Deer, New Westminster, Cochrane, Toronto, Langley, Sherwood Park, Vancouver, and Medicine Hat.

City	Problem Type	Report Time
Grande Prairie	Internet	1 hour ago
Mississauga	Internet	2 hours ago
Calgary	TV	6 hours ago
Calgary	Wi-fi	7 hours ago
Steinbach	Phone	8 hours ago
Abbotsford	Internet	9 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  SamanthaDee (@_Samantha__Dee) reported 6 minutes ago

  @Antoniohdz2312 @TELUS It’s been nothing but problems since I switched

• 
  NV Vandale (@BluntImp) reported 13 minutes ago

  @TELUSsupport I'm sorry I'm not sure if you can help me because this is about my Public Mobile Account, which Telus owns. For some reason it does not recognize my username or email to login anymore, and whiel I can change my password it does not help. I can't contact them 1/

• 
  rikleaf (@rikleaf) reported 13 minutes ago

  Can anyone explain @TELUSsupport black magic I’ve been trying for days to talk with support. Literally HOLDING my phone so I don’t miss the call Never rings. Doesn’t vibrate. Only dings to let me know I have a new voicemail @TELUS we’re breaking up it’s not me…it’s you

• 
  Quebec Do Us A Favor & Leave 🇨🇦 Take Trudeau 2 (@kicknsass) reported 14 minutes ago

  @jacobs_cda @sunlorrie I find that hard to believe. Health Link only says go to the hospital. They never arrange dr calls. Even telus health would not diagnose pink eye over the phone for us. Go to a Dr. Sorry don’t believe 811 did a zoom diagnosis.

• 
  LOL (@jawdys) reported 14 minutes ago

  @TELUS @TELUSsupport good job on ripping your customers off that did not travel over a boarder but you charged roaming. saying its my fault I have my data roaming on, even tho I've never turned it on. for a big company, you think you could spare the $12 but guess not. bravo.

• 
  Shaimaa Mouftah (@Shimoofekry) reported 15 minutes ago

  @TELUSsupport The worst decision i made when I arrived to Edmonton is purchasing a prepaid plan from Telus! They ripped me off and not worth the money!

• 
  Vanessa Pickering (@VanIRPickering) reported 15 minutes ago

  hi @TELUS if i have unlimited data on my home internet, how did i go over my data and then get slow internet?

• 
  Rachel B (@RachelDoesThis) reported 20 minutes ago

  Anyone else in #yql having issues with their internet today? I’ve been without internet since I got home from work. Tried all the troubleshooting but no dice. #Telus @TELUSsupport

• 
  Dan Budgell (@NerdwithWerds) reported 20 minutes ago

  Got a promo call from @koodo asked how my service was, Honestly told the rep I am looking to either go to the parent company @TELUS or to @Bell, when asked why. 5G and Unlimited data plans that are offered. Easy enough for Koodo to do but they won't. Same Network Bad Service

• 
  Littleladyroy (@LittleLadyRoy1) reported 22 minutes ago

  @RachelDoesThis @TELUSsupport Issues with Telus here too

• 
  icicles! popcicles! test! (@Kenruszell) reported 23 minutes ago

  Why is escalation necessary? When my phone line was down with @telus, I had to escalate the situation by saying I was going to publish my story on social media before the phone co. would take real action. It's unknown if results would have been the same if I didn't escalate 1/2

• 
  Jonavin (@Jonavin) reported 24 minutes ago

  No sim trays on iPhone 14. I hope this causes @TELUS to fix their broken esim experience.

• 
  Commissioner Miner (@fanCRTCProfling) reported 28 minutes ago

  My #CRTC Prediction: Bell, Rogers & Telus will get millions $$ more to make their network what it should already be, what they already got paid for, and continued to be paid for.

• 
  MarieSchill (@schillyness) reported 30 minutes ago

  The mountain I’m dying on is @telus owes me $3.80 and if they expect to be paid that, then they can reimburse me for that. None of this crap that if it’s $5.00 or less they won’t reimburse.

• 
  𝕂 𝕟 𝕚 𝕘 𝕙 𝕥 𝔽 𝕃 𝕋 🛩 🤪 🇨🇦 (@RaymondHollier) reported 31 minutes ago

  Im getting bombarded with ******* spam calls about wvery 10 min that are saying i ordered a new iphone pres 1 to confirm 🖕🏻🖕🏻🖕🏻🖕🏻🖕🏻 @RogersHelps where is the call control like telus

• 
  Kevin Allan (@KevinAl73763660) reported 32 minutes ago

  @CityNewsTO What a joke Canada is when it comes to choices bell rogers Telus all giving kiss *** money to them to make sure we don’t get any choices for are service

• 
  Jean-François Mezei (@jfmezei) reported 33 minutes ago

  @CRTCeng For insane AT&T in the USA disables manual network selection on iPhones which, in a disaster, you cannot manually select T-Mobile or now Verizon when AT&T radios are still up but non responsive. Need to ensure Rogers/Bell/Telus don’t play this game.

• 
  LOL (@jawdys) reported 34 minutes ago

  @telus @TELUSsupport good job on ripping your customers off that did not travel over a border but you charged roaming. saying its my fault I have my data roaming on, even tho I've never turned it on. for a big company, you think you could spare the $12 but guess not. bravo.

• 
  OntarioROB (@ontario_rob) reported 34 minutes ago

  @TorontoStar You should probably say this how it is. Bell/Telus have agreed to let their network get overloaded with Rogers clients when Rogers has network wide issues from poor design decisions and bad CTOs. Even phones with no SIM cards can dial emergency services on any provider.

• 
  fatima (@bluesformami) reported 36 minutes ago

  can’t believe the guy at telus was trying to get me to buy an iphone 14 knowing damn well the iphone 14 was coming out in 2 days sksksks

• 
  Brent Faulkner (@thesteephill) reported 37 minutes ago

  @TELUSsupport I still haven’t heard back from anyone at Telus re: this problem.

• 
  indira P (@indira2110) reported 43 minutes ago

  @RogersHelps didnt expect this again after major outage. What a joke of a company #rogersoutageagain #rogersoutage #rogersinternetoutage. Time to switch to other service providers in Toronto. @bell , @TELUS any offers for internet please. Ready to switch today.

• 
  Lindsay Wilson (@Lindsay_W14) reported 44 minutes ago

  @VanIRPickering @TELUS Telus is the worst. They charged me for a full month once when mine only worked for a week, they refused to reimburse for 3 weeks they had an outage. Not a fan.

• 
  Steve (@dunner888) reported 46 minutes ago

  @TELUS How about you fix the crap cell service in Waterdown

• 
  Nadia (@TheLifeOfNadia) reported 47 minutes ago from Toronto, Ontario

  @ImransLegalMind @TELUS It’s working for me now. Was a 5 minute gap of no service and I spazzed. Haha

• 
  Kelly Belle (@KellyBelleO) reported 49 minutes ago

  @TELUSsupport @TELUS @TELUSsupport I just spent time on the phone with 2 of your employees, James and Jose. These gentlemen provided me exceptional service, fixed my ongoing issues AND gave me a better deal on my bundle. Thanks to them for looking after existing customers & saving me $$$

• 
  Nikki (@Rad_Nikki_) reported 50 minutes ago

  @allsystemsjo Have you tried using the telus health app? I use this if I can't get in right away to see my gp and they forward everything to your gp after. They can help with med refills, referrals, etc.

• 
  Bhavesh Gajjar (@bhavgajj) reported 51 minutes ago

  Just spent 2 hours on hold waiting for a @TELUS customer representative. What a waste of time. Connected to live chat while on hold and was waiting there for an hour before being disconnected as the service closed. #poorcustomerservice

• 
  Zolton Yaremie (@Zbolt007) reported 53 minutes ago

  Hey @TELUS your coverage outside of urban centres is absolute trash!! Nothing like having a "$2000" phone and the worst service and most dropped calls I've had since a flip phone, for the amount we pay you guys this is pathetic, sick of dropped calls already

• 
  vicV (@doc_synic) reported 1 hour ago

  @ToewsforAlberta Watch me fix the stuff I blew up with Kenney and Shandro. Also what about urban family practices, or are you just proceeding to replace the many clinics that went out of business with Telus as per the original plan.