Telus Outage Report
Why is my Telus service not working?
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
February 07: Problems at Telus
Telus is having issues since 12:20 PM EST. Are you also affected? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (48%)
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Phone (27%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Montréal, Toronto, Vancouver, Chilliwack, Calgary, Surrey, Montmagny, Hanna, Peace River, Cambridge, Lloydminster, Mississauga, Edmonton, Langley and North Vancouver.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Wi-fi | |
| Toronto |
Internet | |
| Vancouver |
Total Blackout | |
| Chilliwack |
Internet | |
| Vancouver |
Internet | |
| Calgary |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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hy, sublime niphephany 😈🌹
(@niphette) reported
@foxesforsale Honestly the Babylon app changed my life. I've never had so many appointments about various things! It links up with your BC health account and it's free to see a general practitioner. @MadameTeapot told me about it. It's from Telus but you don't have to be a customer to use it
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Randy Walberg
(@zojirushi) reported
@TELUS on demand has the absolute worst interface for finding programs.especially for @CraveCanada content. The WORST. #cantfindanything
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Sunni Chen
(@srhchn) reported
@TELUS @TELUSsupport legitimately has the WORST #CustomerService I have experienced. No, not the customer service reps you speak to on the phone. They have no ability to fix any real issues. I’m referring to whoever handles the #billing. Let me elaborate...
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Sunni Chen
(@srhchn) reported
My ‘loyalty’ plan is now over as well. Not related, but for the absolutely shitty service I’ve received since I signed on, the cost is unbelievable. I will never recommend #Telus @TELUS to anyone, & am looking to switch at this point. This has been an ABSOLUTE NIGHTMARE.
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sofia
(@sofiaathenaa) reported
telus customer support worker ended our call bc they didn’t know what facetime is😑
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Sunni Chen
(@srhchn) reported
I HATE #Telus right now and how poorly they treat their paying customers. For the three near hour long phone calls, the one I’m about to make, and the unecessary stress @TELUS has put me through, I should be billing them for my hours! I don’t have all day to call @TELUSsupport.
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bee
(@Idsdontlogic) reported
@ShawInfo internet maintenance is messing up bad. Third time they’ve done maintenance and my system won’t come back online. Thinking about switching to @TELUS
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FredJ
(@fredjmal) reported
@TELUSsupport @malorkus89 Telus will never call you back, but try your luck.
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Dann Blair 🚀
(@CMDannCA) reported
@krst @TELUS Also the day I was supposed to get a call from support suddenly I got a rush delivery and no explanation haha
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geralt of rivia simp
(@vallxyofplxnty) reported
accidentally ignored my sister in laws birthday text bc telus gave me no service in my house for NEARLY A WEEK canadian cell phone plans are.... bad.
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Raye
(@Raye_E) reported
@TELUS ok youVe worn me down I will go away & get a ne provider
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FredJ
(@fredjmal) reported
@TELUSsupport @KeirstenMendez Hey telus. I have done this a gazillion times. There are no techs available for Tech Support. Post their phone numbers here, don't take us through a wild goose chase.
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Sunni Chen
(@srhchn) reported
The customer service rep on the @TELUSsupport line this time credits me back the amount to temporarily ’fix’ my bill to the correct amount. By this point my bill is ‘late.’ He says that he will remove any late charges on it as it is an error on @TELUS’ part.
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Buwa
(@BuwaLegend) reported
@TELUS can you guys please fix your WiFi for heavens sake 🙄🙄🙄
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#JustinFromCanada
(@jtbear3ca) reported
I wish Telus would fix the calling area in Windsor
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Sunni Chen
(@srhchn) reported
In past residences, I’ve used @ShawInfo and have NEVER had this sort of billing issue. @TELUS @TELUSsupport please explain why something so fundamental to your service is so royally incompetent. #TelusSucks #PoorCustomerService
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Sunni Chen
(@srhchn) reported
@TELUS @TELUSsupport legitimately has the WORST #CustomerService I have experienced. No, not the customer service reps who answer the phone. They don’t have the ability to fix anything (which they should). It’s whoever has control over the #billing. Let me elaborate...
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Syed Ali Mesam
(@syedalimesam) reported
please note that @Ufone is giving full roaming signals here using @TELUS network.. please resolve my issue @telenorpakistan
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Steve C
(@vanisle7) reported
@lcfrst2 I dont have a family doctor anymore, but the last time I saw one was via Telus's Babylon health a couple weeks ago when I was dealing with some terrible migraines. The doctor was probably the friendliest one I've ever dealt with. Overall a great experience.
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EwanJC
(@ewanjc44) reported
@TELUS Shut thw **** up your internet is ***
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Tristan Jer
(@TristanJer) reported
@TELUS @TELUSsupport so im supposed to have a fiber install tomorrow which got moved to the 13th. I called and moved it to the 14th as I’ll be at work during the install time on the 13th. I just got an email saying my install is on the 13th at 6:00 pm - WTF is going on?!?!?!?
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Montell
(@InspectorNeids) reported
@stickNblades @TELUS Yup, insane pricing, USA cable customers are paying less, and we are paying full price for 25 less games per each team this year. I called and told telus to cancel my subscription this year.
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peter s
(@pscho_yeg) reported
@telus @TELUSsupport is there an internet outage in Millwoods area? This is our 4th day as a new customer................
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Cody
(@itsOutrageouss) reported
@TELUS Goes to show what kind of trash quality company you guys are. You’ve had a monopoly over the internet business in my town for over 15 years and haven’t upgraded a damn thing. 5 download and .75 up for 75$ a month. Once this new ISP is in town kiss your monopoly goodbye. Pathetic
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reyna¹⁵ LIKE LIMIT
(@fiIterdream) reported
my wifi sucks don’t get Telus everyone
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Andrew
(@edmmacleod) reported
Hi, it's TELUS again. We wanted to ask one more time if you have been having issues with your Wi-Fi connection in your home? Please confirm with YES or NO @TELUSsupport is this legit?
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Amitabha
(@amitabh2014) reported
Go try call @TELUSsupport for help, good luck. They screwed up my bill, I tried to call, auto callback assurance in an hour, waited and sure it rang, tried to talk, was put on hold for 10 min. then got disconnected. Grt svc #telus to a lifetime cust, time to switch @Shawhelp.
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#JustinFromCanada
(@jtbear3ca) reported
@TELUS @TELUSsupport I called. There is over an hour wait. When I finally got to a rep, she said texting a 734 area code is not local in Windsor. I was told in August/September it is a local # and I have to call in to reverse the charges. Can you not fix billing for border cities
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Mojajaja
(@mojahusni) reported
@penatbuttercup Exactly. I feel like there’s no hard solution to this. But I do feel at least he took an action based on this ‘confusing situation’ you mentioned Kerajaan/pembangkang kena telus, rakyat kena beri kerjasama. W/o one or the other, benda ni akan berlanjutan
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Sunni Chen
(@srhchn) reported
@TELUS double charged me again in November, to which I called again before the automatic payment I had set up. The only thing the customer service rep could do was cancel the automatic payments and balance out what I was double charged in October to cover the November bill....