Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (50%)
• Phone (23%)
• Wi-fi (12%)
• TV (6%)
• Total Blackout (5%)
• E-mail (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Whistler, Calgary, Surrey, Woodstock, Edmonton, Airdrie, Grande Prairie, Toronto county, Vancouver, Didsbury, Blackfalds, Burnaby, Red Deer, Chilliwack, and Victoria.

City	Problem Type	Report Time
Whistler	Phone	2 hours ago
Calgary	Phone	5 hours ago
Calgary	Internet	5 hours ago
Surrey	Internet	6 hours ago
Woodstock	Internet	10 hours ago
Edmonton	Phone	12 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jon Benet Rammstein (@jbrredux2) reported 2 minutes ago

  @PeterMeiszner @BoVanston @TELUS 80% of a large number is still a **** ton of water. No one buys your lies anymore. Data centres serve no one except the parasites profiting off them

• 
  Serge B. 🍷⚖️🇮🇱 (@stock_guy1) reported 5 minutes ago

  @JMHfreeze @TELUS No wonder the company is struggling. It's customer service is HORRIBLE, and that's being polite!!

• 
  Shredder152 (@shredder152) reported 5 minutes ago

  Sigh…. On hold with Telus for over a 1/2 hr - on the second call today!!! Piss-poor service - which, along with ridiculously high cost, is why I’m cancelling!!

• 
  Isaiah Ojo (@isaiah_ojogigs) reported 6 minutes ago

  @BSdetector_ @HeyAmit_ Check this website called oneforma , telus and crowdgen you earn $1500 A month . A legit remote job board Use Morelogin antidetect browse to navigate anonymously , the solution to remote jobs is to work anonymously undetected and make sure you have a good proxy to mask location

• 
  Crypto IA Décodé (@cryptoiadecode) reported 6 minutes ago

  @McnallieM @TELUS Let's build @TELUS. One postal code per century. The growth never stops.

• 
  Bryan (@BigGuyBry) reported 9 minutes ago

  @GradyTripp00 @MarkJCarney Don't worry, Telus said the water run off from the stadium will fix everything. Ignore the long dry hot summers we've been having.

• 
  Colton 🦋 お嬢様 💫 (@ColtonButterfly) reported 10 minutes ago

  @govt_corrupt Still can't compete with the unequivocal #1 worst company in the entire world Telus

• 
  lost everything betting on the sushi race (@unclehaver) reported 18 minutes ago

  @Baritone_BC I am all for public housing and safe injection sites and better public transit. Those things help people like me. This data centre only enriches Telus and bails out West Bank

• 
  Gray Hat (@gray_hat10) reported 21 minutes ago

  @nduko__ I've been on Telus three years now. Never dissapoints

• 
  Zoe (@zosyrai) reported 22 minutes ago

  @jedgar my bad, i had a preconceived notion with Telus be my the one to build a data center. It’s like hearing T-Mobile building AWS or AT&T building GCP. What’s the reliability of Telus data center like?

• 
  Danny (Red Dawg) (@ReddawgHorizon) reported 23 minutes ago

  @eesquid 🎯 TELUS has the worst customer service, and it’s not even close.

• 
  Tanev's Grill (@tanevsgrill) reported 25 minutes ago

  @SyncMercy Putting any business there would generate the same amount of tax revenue. Federal investment building something for a private corporation to profit off of doesn't help taxpayers. Telus leading this project should concern you more than it encourages you.

• 
  Neil (@Revelat_i) reported 27 minutes ago

  @MarkJCarney The money telus received during covid to support federal surveillance should cover the costs.

• 
  🇺🇸 The Real Space Cowboy 🇺🇸 (@JosephHolli25) reported 31 minutes ago

  @BlondeBigot11 @TELUS I'd turn the dogs loose on them, they'd probably smell them and want to roll around on them though thinking they're rolling in ****

• 
  😶‍🌫️😶‍🌫️ 🥲 (@KJ232590) reported 31 minutes ago

  @EvanLSolomon Amazing job! Telus shipping jobs overseas covering it up with AI voices that are replacing Canadian workers! Wtf have you even accomplished? What LLM have you built?

• 
  Kwabena Boateng (@startedwithswag) reported 32 minutes ago

  @TELUS It is, and no one has a tracking number or knows which parcel service is even delivering

• 
  deadbeat valentine (@obnoxiousMods) reported 33 minutes ago

  @levelsio i have a pc case with a 16 core cpu that u can buy for 30$ on ebay 306012GB i got for 200$cad and a 100$ motherboard, 64gb ram ddr4, 2.5Gbps ethernet unlimited bandwidth, set to DMZ on my resi telus modem. it has a cloudflare dyndns script running that updates my dynamic ip on my dns automatically, no extra monthly for some real power instead of some garbage openvz over shared turbo garbage that u cant run aynthing on

• 
  c • she (@indicarys) reported 36 minutes ago

  vancouver/lowermainland-ites. what ******** are we gonna do about these ridiculous data centers that telus is planning to rely on bchydro for

• 
  Ryan Kalt (@ryankalt) reported 37 minutes ago

  @Howard__24 @globeandmail "Flexing"? With what money? Read a few analyst reports or the Telus $T $T.TO P&L / balance sheet, they can barely fund their dividends never mind playing Monopoly.

• 
  Noel HC (@biathlon1) reported 37 minutes ago

  @TELUSsupport That is how I finally accessed my bills. Three days now My Telus app is not displaying them. I prefer using the app. Escalate this as I don’t think I am the only customer experiencing the issue. Also see the DM string I have had with support.

• 
  Code and Covenant🇨🇦 (@codecovenant) reported 37 minutes ago

  @NewsroomGC Telus has no ai game. Wtf is this really about?

• 
  Lily Funds (@LilyFunds) reported 39 minutes ago

  @SpaceInvestor_D Reminder Canadian Telecom TELUS is a customer (that $40M LOI) 🧑‍🚀

• 
  hcky123 (@dundatt1989) reported 40 minutes ago

  @JayJanower You are saying on Matt show you have it on authority Caps lost 40 million per year ? Aside from this year player wages were 14 m so total budget at max for caps would be 40m ish. that’s poor/lazy reporting to think they lost that much ? 🍎Tv is 8m/yr Telus is 4 m/yr

• 
  Ewan McGrath (@makemoneymoney6) reported 41 minutes ago

  @avilewis How is the cbc hack who got fired for self dealing taking credit for this? Telus led. Zero govt support Let’s see how quick he disappears when we start hearing the local and provincial challenges.

• 
  Dr. Pauly Tremonte (@PaulyTremonte) reported 42 minutes ago

  @garyfung @tunguz You realize Telus has had another data center down the road for 15+ yrs? No one ******* about it nor even realizes its there. Your fear is irrational

• 
  Darren Gudmundson (@BrianOakely) reported 53 minutes ago

  This would, of course be the sensible way of proceeding. Problem is they would have admit that Canada does not, and will not have a "Sovereign" anything ICT related. And, Telus, Bell, and Rogers are laden with debt and desperate for growth.

• 
  guy guy (@guyguy47587709) reported 56 minutes ago

  @MTe005 @cd_hooks @Lux_Stella_ instead of building this in the middle of nowhere they’re gonna waste prime real estate and staggering amounts of tax payer dollar so Telus and the other telecoms and gut their workforces even further. Absolute retard you are

• 
  Mary Davidson 🇨🇦 (@maryindriftwood) reported 57 minutes ago

  @millennials4_wp @JasonHjal I know the U.S. data centres are ill conceived. But Telus intends to use rainwater off BC place next door etc. it seems like some thought has put into this but…. You are absolutely right the municipality I would hope has done their due diligence with Telus or it’s a bad look

• 
  Ingenious (@GeniusITM) reported 59 minutes ago

  @PeterMeiszner TELUS's established BPO operations via TELUS Digital, which runs customer service and support centres in Guatemala and the Philippines involving access to Canadian personal data. In March 2026 TELUS Digital was breached, exposing nearly a petabyte of sensitive records.

• 
  HoodMomma (@MommaHood2) reported 1 hour ago

  @SKivimaa When I had internet installed Telus sent an Indian who was hitting on me yuck then I had issues so they sent a predator Indian who was trying to get feely with me. I was going to beat him. Telus hires predators and scammers.