Telus Outage Report
Why is my Telus service not working?
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (45%)
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Phone (30%)
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Wi-fi (10%)
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TV (6%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Calgary, New Westminster, Montréal, Whistler, Vancouver, Montmagny, Swift Current, Edmonton, Spruce Grove, Duncan, Kelowna, London, Ladysmith, Prince George and Toronto.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Internet | |
| New Westminster |
Phone | |
| Montréal |
||
| Whistler |
Internet | |
| Calgary |
Internet | |
| Vancouver |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Landen J Burkley
(@Landenjburkley) reported
Man what’s going on with @TELUS data lately? Hands down the worst service in the league.
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Trevor Pott(◢◤);
(@cakeis_not_alie) reported
@samaralynn Because @Telus are an unbelievably terrible ISP that also happen to be a monopoly in my area. Unless and until I can finally switch to @SpaceX, the absolute best I can get from either DSL is ~1.5MBit up. Telus *can* bond the lines to get me something usable, but refuses to do so.
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brett b
(@brett_c_b) reported
@TELUSsupport I sent this out in June, no reply, maybe you know more...Recently switched to @TELUS for TV and internet. Internet has been much more reliable and stable than shaw. The tv experience though is painfully bad in comparison. Any hardware or UI updates coming out soon?
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Kenny Trenton
(@RealKennyT) reported
@DrJacobsRad Doctor Jacobs, I appreciate letting free markets do their thing. However, Harper tried to bring in T-Mobile, Verizon, etc. in 2013 and the lobbyists for the Telus/Rogers/Bell oligopoly were victorious. Is there a fair solution to this?
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Mike
(@IJustShotABeks) reported
@JaniceOwen You're likely to find multiple for/against Shaw or Telus for a number of reasons. But I'd say it boils down to those 2. I've had Telus since 2015 with minimal problems.
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stevieg
(@smilin999) reported
@JustinTrudeau Still waiting for my Telus bill to go down....
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DJ Reminisce 🇨🇦
(@IAMDJREMINISCE) reported
@IamGaganSharma I actually met the 5G guru from Telus can’t remember his name but the **** he was talking about for the future was unreal
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James Dueck
(@JamesDueck) reported
@TELUSsupport I did that, but the Telus support person refused to look into it. Telus sucks!!!
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Sara T e m p e s t YYC 🇨🇦
(@tempestimony) reported
@ShaneWenzel I found out that 2/3rds of our City employees support 1/3 of front line workers from Duckworth. Drop 1 level of managers and we're closer to a business model. They never eat their own. 14,000 City staff is the same amount of Telus employees - every province, across Canada.
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Jason Kenney is a cuck
(@LigmaBallsCHUK) reported
@erinotoole Believe me, I'm tired of getting ****** dry in the *** every month by @TELUS with my phone bill, however looking at your track record I'm confident you'll **** this up
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Christopher Thompson
(@Christo88830774) reported
Pretty upset @TELUS for outsourcing their support and cs rather than choosing Canadians and paying liveable wages. #exploitforiegnworkers
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Matthew🍁
(@matthewd556) reported
@CPC_HQ I would like to see Canada adopt a European Model of cellphone service. They pay peanuts compared to what I pay for big companies like Bell or Telus.
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Jeff Gruntz
(@jeff_gruntz) reported
@JimJohannsson @reicurran Jim, aren't you a former Telus executive that has had a hand in overcharging Canadians for this sort of service? It's time to deregulate the ISP and mobile market and let all providers in. There should be no reason why Canadians pay some of the highest prices in the world.
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Brad T
(@Sammich_BLT) reported
@senssenses Assuming you haven't already tried them, it might be worth calling Telus and Rogers to see about a site survey. It's all about location, both yours and theirs, and one of them might have a closer tower that would have a solid signal.
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Newlydisabled1
(@newlydisabled1) reported
@RogersHelps The pandemic has impacted customers yes, and poor customer service has made it worse. Why is it companies like @TELUS can provide disabled and low income families with subsidized plans and I wasn’t given any option?
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That guy
(@CarversKnife) reported
@Shawhelp any help for internet services being down in Deer Run? This problem seems to be persistent. And Telus is seeking pretty tempting with all these random outages.
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Hendrik Slegtenhorst
(@H_Slegtenhorst) reported
Mobile outage @TELUS West End Vancouver half a day now. Serious complications for essential amd critical communications. Pathetic service the last year. Google email migration a mess. If not resolved soon I'm going elsewhere, at last.
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Kuri
(@therealkuri) reported
@andraydomise This is why I am not super keen on Alberta doing a vaccine passport app, tbh. They would probably partner with Telus to allow them to monetize our health data in enchange for a janky app that would fail to display the correct vaccine status half the time.
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AKlyne
(@AKlyne1) reported
I had @TELUS TV service for 7 years. After 6 years I felt my bill was too high and phoned them to remove channels and they did. I moved and they are making me pay $250.00 because they ripped me off for 6 years and say I broke contract for the deal they gave me for a year.
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sadie
(@scumsdarling) reported
@BotDiverse i never had a problem before i’ve only struggled with telus when i had it😭
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Shiraz
(@leo_shiraz) reported
TELUS At it again. Check your billings. If you are a smart-phone home security customer of TELUS check your bills throughly. Telus jacked up my bill by $16.50 a month for no reasons. Then to cover up blamed it on their system. Check your bill! Check.. check.
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LifestyleDigs
(@TheLifestyleDig) reported
Piece of **** @TELUS email shows up this morning when it's dated before 11pm last night. Filing ANOTHER complaint with CRTC and all Telus does is blame Google ever since they took over their email server it's been **** with HUGE delays!!!
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Gᴏʀᴅ Bᴀɪʟᴇʏ
(@gordbailey) reported
@hollywoodsuite …am I correct in assuming that storm activity has taken down all the feeds on Telus Optik?
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Tom Tulliver
(@mrtulliver) reported
@TELUS Go **** yourself, Telus. Stop trying to privatize health care in Alberta. And get your “Babylon” advertising campaign out of my baseball games.
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Hendrik Slegtenhorst
(@H_Slegtenhorst) reported
@TELUSsupport Mobility outage west end 24 hours now. What is status? No info from Telus AT ALL
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Dr. Tamara Nelson (she/her)
(@TamaraLNelson) reported
@LuckyMobileCan nothing but problems. We DO NOT recommend this provider. Use Bell - Use Telus … Lucky is unreliable. We upped our 12 yr old account today and they messed it up now NO customer service. It was a painful experience this afternoon now this is🍒
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Scott McLeod ™
(@scottmcleod) reported
.@bell any time you want to fix your towers so that our @telus phones stop having issues on them, let us know. I've tried standing outside staring at the tower and our calls (doesn't matter which phone) keep losing voice contact intermittently, while the call stays connected.
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sogga curator
(@sharkynuts) reported
the telus guy that arrived for tech support is romanian LETS GO ROMANIAAAA
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Samara Lynn
(@samaralynn) reported
@cakeis_not_alie @TELUS @SpaceX That sucks, understood
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sadie
(@scumsdarling) reported
switched internet providers and literally getting internet in 2 days **** TELUS