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Telus

Telus Outage Report

Why is my Telus service not working?

No problems detected

If you are having issues, please submit a report below.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Full Outage Map

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  • 48% Internet (48%)
  • 23% Phone (23%)
  • 12% Wi-fi (12%)
  • 7% TV (7%)
  • 5% E-mail (5%)
  • 5% Total Blackout (5%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Parksville, Vancouver, Montmagny, Red Deer, Surrey, St. John's, Calgary, North Vancouver, Edmonton, Fort St. John, Grande Prairie, Nanaimo, Ottawa, Iqaluit, and Toronto.

CityProblem TypeReport Time
Parksville Internet 4 hours ago
Vancouver Total Blackout 5 hours ago
Vancouver Internet 7 hours ago
Vancouver Internet 12 hours ago
Montmagny Internet 14 hours ago
Montmagny Internet 15 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • Blondieooxx
    Sheena (@Blondieooxx) reported

    Always say I don't want a cell phone anymore for peace but as soon as Telus is down I panic

  • Phillip7711
    Phillip77 (@Phillip7711) reported

    @TELUS and @koodo are down....what's going on?

  • LC0g
    Mango 💸 (@LC0g) reported

    @doilookwasted Something is going on, I'm not on Telus though but many other colleagues with different provider WFH are having issues.

  • stephanelbow
    Girl's Name (@stephanelbow) reported

    The ****** online pharmacy I was forced to use at my old job is now called Telus Health Online Pharmacy I'm sooooo glad I dodged having a telecom company with bad customer service being responsible for my medications WOW

  • gemmyjulie
    Gem Goldsworthy (@gemmyjulie) reported

    @TELUSsupport Um, so much for that. Please hurry up and fix this telus. This is gonna affect alot of business.

  • professor_evy
    Dr. Evelyn Encalada Grez (@professor_evy) reported

    Very disappointed by @TELUS @TELUSsupport My phone got cut off in the middle of a call and then I received a message saying "No mobile data service, temporarily turned off by your operator."

  • JasonBu00396101
    JayPYYC (@JasonBu00396101) reported

    @TELUSsupport In Calgary, both telus phones has no mobile service, cant use data or call

  • ocean1waves
    ☀~Sunshine~☀ (@ocean1waves) reported

    @TELUSsupport So #telus what exactly is the issue?

  • cb2319
    Carolina (@cb2319) reported

    @Crackmacs @virginplus System wide Telus outage at the moment

  • fabsanchez
    Fab (@fabsanchez) reported

    Is #Telus down?

  • fistbros4
    *Nom nom nom* (@fistbros4) reported

    @TELUS can you fix your koodo mobile data servers? I haven't heard a word from you guys yet

  • Twistedglam_
    Twisted Glam (@Twistedglam_) reported

    What the actual **** are you doing @TELUS @Bell why is data dropping all over Alberta 🤬🤬

  • teresabdutton
    Teresa Dutton (@teresabdutton) reported

    @set921 @TELUSsupport To be fair this is probably the only way Telus will be made aware of additional outage areas.

  • patman023
    I want #CovidAlert in Alberta 🇨🇦♿️🏳️‍🌈 (@patman023) reported

    @professor_evy @TELUS There's a major outage in AB and BC right now.

  • Justagu91807373
    Justaguy (@Justagu91807373) reported

    Telus is almost completely down, so is Koodo. Apparently bell and virgin are experiencing similar issues. Could this be another international hack? Or is our infrastructure just ****? Find out next time on DBZ

  • itsgorgeh
    FaZe GoRg (@itsgorgeh) reported

    I think Telus is having issues

  • tinadotz
    Tina Dotzler (@tinadotz) reported

    @ETGuy @Bell Yup! No service no data not even my wifi is working and that’s on Telus…

  • MobiFraser
    Mobilicity Fraser (@MobiFraser) reported

    @MacIntoshEddie @set921 @TELUSsupport Just Telus mobility is not working. Home services are fine.

  • KimandaJ
    Kimanda Jarzebiak (@KimandaJ) reported

    Hey @TELUS - why am I getting a message saying you aren't providing voice services on your cellular network? Probably one of the top things I do with my phone is use it to talk... call me old-fashioned, I guess?

  • GerryWard10
    Gerry Ward (@GerryWard10) reported

    @shmitzysays I have Telus in Edmonton and service keeps blinking in and out.

  • kylefossett
    Kyle Fossett (@kylefossett) reported

    @TELUSsupport @TELUS are you having issues at this time in the South Okanagan? Unable to call out on my cellphone or call it from a landline

  • KingArthurWelch
    KingArthurWelch 🇧🇧🇩🇲🇨🇦 (@KingArthurWelch) reported

    @shmitzysays My wifey and I have lost cell service. Something must be up with @TELUS. Their website is also very slow.

  • SaskTelSupport
    SaskTel Support (@SaskTelSupport) reported

    There is an issue with Roaming on Telus affecting Cellular service. We are working to fix this as quickly as possible and will update this post when more information is available. #skoutage

  • jenn_vegan
    Jenn/isycl (@jenn_vegan) reported

    Tried to call @telusmobility bout a security problem with my phone (got a suspicious call now the phone is acting up)... Was told the wait would be over and hour... Then disconnected anyways... Wtf?? @TELUSsupport @TELUS no wonder i don't have my main line with them anymore

  • SwearingJustin
    Justin S (@SwearingJustin) reported

    @YKANEVIN @koodo I heard Telus was down this morning so by extension, Koodo was as well.

  • EBDalton
    Elli Dalton (@EBDalton) reported

    @TELUS there a problem with the network?

  • AlbWIPA
    🆎 WIPA 🇩🇪 (@AlbWIPA) reported

    @mack3636 Having trouble with Telus right now actually.

  • SorensonBilly
    VikingCanuck ©. 🇨🇦 🥅 🎱️ (@SorensonBilly) reported

    @DarrenMachalek @TELUSsupport I've been a Telus customer for years and this is the first disruption in service I can recall. Normally very reliable service.

  • RarelySurprised
    Rarely Surprised (@RarelySurprised) reported

    @mack3636 Telus is slow today.

  • Spanx41
    Trisha (@Spanx41) reported

    @ScarletBjornson I'm with Fido and I thought they used Telus but I haven't had any problems. 🤞