Telus

Telus Outage Report

Why is my Telus service not working?

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Telus Outage Chart 02/13/2026 03:05

February 13: Problems at Telus

Telus is having issues since 10:40 PM EST. Are you also affected? Leave a message in the comments section!

Will Telus compensate me for the outage?

The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (47%)

    Internet (47%)

  2. Phone (28%)

    Phone (28%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Total Blackout (4%)

    Total Blackout (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Calgary, Kamloops, Courtenay, Surrey, Smithers, Edmonton, Okotoks, Vancouver, Chilliwack, Huntsville, Coquitlam, North York, Victoria, Nanaimo and Salmon Arm.

Loading map, please wait...
City Problem Type Report Time
CanadaCalgary Internet
CanadaCalgary Wi-fi
CanadaKamloops TV
CanadaCalgary Internet
CanadaCourtenay Phone
CanadaSurrey TV
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • Toirtis G. A. Christian Bilou 🇨🇦 🇮🇪🇩🇪 (@Toirtis) reported

    @KnifeNerd Damn, and had I been off the phone with Telus a bit earlier, I would have been walking by your house around then...😭

  • southislandnet southislandnet (@southislandnet) reported

    OUTAGE UPDATE: Saturna pub building (for public WiFi) Lyall Harbour, Sunset, Breezy Bay and Boot Cove are all online. Mt. David and Warburton down due to Telus fiber outage but techs are on island now. No access to Bruce Peak trees across the cables with power lines on the ground

  • cakeis_not_alie Trevor Pott, but on vacation (@cakeis_not_alie) reported

    Now, I don't hold the fact of the physical plant against Telus. I honestly don't even hold the poor maintenance on these wires against them. I live in the middle of nowhere. This is the price you pay. HOWEVER, there are a bunch of things I DO hold against Telus about this.

  • MerrilyMerrily5 Alex MacDonald (@MerrilyMerrily5) reported

    @brrittannyh Telus Babylon does it but never tried

  • maximoXjd JD Wolf (@maximoXjd) reported

    @markjpwns @TELUS Part of my problem with Switch...having to delete and redownload things when you run out of space is not a good solution.

  • singhHJ39 Harsh 🐶 (@singhHJ39) reported

    @jsbmbaggedmilk @Shawhelp @TELUSsupport I honestly switched to Telus because I had those problems with Shaw.

  • cakeis_not_alie Trevor Pott, but on vacation (@cakeis_not_alie) reported

    So basically @TELUS have kicked the can down the road. This is all perfunctory bullshit designed to make it appear as though they're "doing everything they can" to the regulator, while not actually doing ANYTHING. Cute trick, but I'm not biting.

  • bonejrp Bone (@bonejrp) reported

    @HangryMale @TELUS I prefer Telus for the services I get from them, but if they keep pushing this it may be enough to reconsider my main telecommunications service provider

  • cakeis_not_alie Trevor Pott, but on vacation (@cakeis_not_alie) reported

    The Telus rep wouldn't even talk about bonding the modems. Computer says no. It isn't in the system as available, so it isn't a discussion they will even entertain, and I am supposed to be grateful they're willing to provide any service at all. What an uppity peasant I am!

  • LorneSundby Lorne (@LorneSundby) reported

    @watershedbrew In general my service experiences with Telus have been good. They have not let me down.

  • cakeis_not_alie Trevor Pott, but on vacation (@cakeis_not_alie) reported

    The Telus rep arranged for a tech to visit in mid January "to see what they can do". Newsflash: there's ONE dude out here who does this, and he set it up in the first place. He's not an *******. If it could be solved that easily, he'd have solved it while putting it in.

  • markjpwns MJ (@markjpwns) reported

    @sggall12 @TELUS Could be a few different things but reach out to support and see if they can do something from the back end. If that doesn't fix it it may be physical and they'll need to send a tech to check the box outside and the cabling/equipment inside

  • sggall12 gamer4life acehardy on xbox ps4 (@sggall12) reported

    @markjpwns @TELUS Damn I use the cables Telus provided but I’ll reboot and try again

  • LexLuthier34 Sammy Samsonite (@LexLuthier34) reported

    @TELUS Sorry, I can't support any company that undermines the public health care system.

  • DmanSmith Dan Smith (@DmanSmith) reported

    Confirmed they can’t send a tech until the 30th to resolve my issue. Currently looking into what Telus can provide in my area. Until then I’ll have to use my cell service to check World Junior scores online and miss the games. Thanks Shaw.

  • GregNorum Greg Norum (@GregNorum) reported

    Good old @TELUS charging data overages when everyone’s on mandatory lockdown...great company with such a strong community spirit. 👎. Policy is about as good as their customer service...

  • cdoran83 Connor Doran (@cdoran83) reported

    I'm trying to find a reason to turn down Telus' offer to switch to their service and ya'll are making that really hard right now. $31.50 is the difference between the 300Mbps I never got and the 150Mbps promotion I just signed on to.

  • CoyoteThugly coyote thugly (@CoyoteThugly) reported

    Man my @Telus smart hub has been a pile of **** lately. Was great for like a year and a half. Now it’s terrible. Was giving no real solutions as to why when I called either. 😑

  • cakeis_not_alie Trevor Pott, but on vacation (@cakeis_not_alie) reported

    I have asked Telus to move my account from my SMB - where I am the Authorized Individual - to my personal account, and Telus has said "no, we will not do that unless you present your ID physically to us at a Telus store". I have MULTIPLE problems with this requirement.

  • GillespieClay clay gillespie (@GillespieClay) reported

    @Shawhelp Still no internet - 36 hours. Both Telus and Rogers working. They also don't want to give update. This is inexcusable. Leaving customers in the dark is horrible client service.

  • capo_chapter Capo (@capo_chapter) reported

    YOU PIECE OF **** COMPANY @TELUS

  • cakeis_not_alie Trevor Pott, but on vacation (@cakeis_not_alie) reported

    Second issue: The DSL Telus provides sucks, and everything about trying to get internet out here and dealing with Telus has been a horrible example of the absolute disdain Telus holds for its customers.

  • sggall12 gamer4life acehardy on xbox ps4 (@sggall12) reported

    @markjpwns @TELUS Wtf I have Telus 1gig but don’t have those speeds on xbox one and yes it’s connected through Ethernet

  • cakeis_not_alie Trevor Pott, but on vacation (@cakeis_not_alie) reported

    Let's start with issue 1. I was told that to move my mobile accounts from my small business to my personal account I had to literally risk death, and there were zero alternatives Telus would accept, despite this being an *INSANE* position to take, on a number of levels.

  • zacharyweeks Zachary Weeks (@zacharyweeks) reported

    Is anyone else having issues with Telus right now? #YEG

  • KTinVan Kelley Thompson (@KTinVan) reported

    @TELUSsupport trying to get some answers for the mobility EPP program to buy 2 iPhone pro max and transfer service to Telus but so far I’ve been unsuccessful

  • CecCalvo Hockeymom3 (@CecCalvo) reported

    @WhistlerBlckcmb @TELUS I am beyond disappointed. we bought 5 x2 day edge cards to take the family on a ski trip for christmas. travel advisory for saskatchewan and bc was to not travel so canceled but whistler will not refund passes or move them to next year. this is worst customer service

  • SatarSean ~Sean~ (@SatarSean) reported

    @TELUS Just had a horrible customer experience with your company during this holiday season. My phone died, I called Telus who said I could keep my plan and pick up a phone at a local store. Waited an hour outside due to COVID to get in the store. Finally got in the store and

  • cakeis_not_alie Trevor Pott, but on vacation (@cakeis_not_alie) reported

    I am willing to work with Telus on the above problems. To be as flexible as is reasonable, and to find compromises that work for both parties, *and in which Telus still turns a profit*. If Telus can't figure out how to help ME with this, how well are they going to help others?

  • kookooflower 🌱 (@kookooflower) reported

    im not asking stupid question pun, i jist want my tn huhhh i know ur telus and can be trusted u shipped all items out but i wanna know where it is now plss