Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (24%)
• Wi-fi (12%)
• Total Blackout (5%)
• TV (5%)
• E-mail (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Edmonton, Dawson Creek, Camrose, Brossard, Salmon Arm, Innisfail, Vancouver, Calgary, Surrey, Parksville, Nanaimo, Victoria, Dauphin, Brandon, and Toronto.

City	Problem Type	Report Time
Edmonton	Wi-fi	1 day ago
Dawson Creek	Wi-fi	1 day ago
Camrose	Phone	1 day ago
Brossard	Phone	2 days ago
Salmon Arm	Phone	2 days ago
Innisfail	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Meggster 🇨🇦 (@BcMeggster) reported 4 minutes ago

  @Roman_Baber Isn't Duclos in massive conflict of interest to be a chair? Under Duclos' Ministry, it was revealed that Canada Health Infoway paid TELUS Health $98 million to design the software Never mind is Pharma kickbacks too.

• 
  Mesmer (@Mesmer1712628) reported 6 minutes ago

  @JustineBateman In Canada, this was happening under the guise of Telus, a genuine and large telecom. My provider offered a service where someone not in my contacts calling me for the first time would have to "press 1." I set it up it, it took one minute The calls disappeared immediately.

• 
  Ethan (@hockeyethan4) reported 6 minutes ago

  @ChicomVassalCan @VanIsleInvestor agreed but i would like for there to be more competition to drive prices down. telus rogers etc do **** while literally being a monopoly. total joke

• 
  Nikki (@Nikki98212136) reported 7 minutes ago

  @SaltyGeeg @feezy_does_it @AaronPettman Suddenly water doesn't matter when eco diesel experiments on sacred river will get approved with sinister funding to bought off reserves, and poor Telus needs expansion and water. BC forgot water is a human need? For greed.

• 
  Jaime Cooke (Old Greenone) Space Pirate. (@GreenoneOld) reported 8 minutes ago

  @cselley One thing I'm happy about? Starlink just screwed Bell and Telus. They wait till public outcry causes the provinces to gift them cable infrastructure instead of building it themselves. Now the same ppl can just buy starlink and never have to deal with our protected oligopolies.

• 
  🇨🇦James🇨🇦 (@beardincanada) reported 9 minutes ago

  @jadelilyli @TELUS Yes they call all the time. Never leave a voicemail. As a service they offer they should know how to use it. So annoying. It’s starting to become harassment and I’m sure we all know that’s against the law. DO BETTER TELUS!!!

• 
  Graig Carlson (@GraigCarlson) reported 10 minutes ago

  @TELUS so I’m trying to upgrade to a new phone. Since my current phone has to be returned in 15 days. Apparently the new phone is on back order and no estimated date of delivery. Customer service is basically that’s too bad. No other options. Really? That’s it?

• 
  heiba9866 (@heiba986627073) reported 10 minutes ago

  @FoodSighman @WestJet The issue is they hire call centers and the call center in Telus El Salvador is made up of STUUUUPID EMPLOYEES, They don't Know what they are doing or saying they think they will fix everything with BASIC CUSTOMER SERVICE QUOTES, their staff and employees can't speak even English

• 
  TELUS Support (@TELUSsupport) reported 10 minutes ago

  @bshynk Sorry you feel this way Barney, did you need any help with your TELUS services?

• 
  Bald Guy (@ScruffyNSmooth) reported 11 minutes ago

  @TELUSsupport, I can't believe the issues. Telus Fibre operates at 25-50% baseline speeds, Technicians DO NOT show up, and support is nonexistent. I have paid for over 2 years for a premium service and have received TERRIBLE service from tech support, and internet speeds.

• 
  R 8 T N (@ther8tnfiles) reported 20 minutes ago

  @rory_mg I'm on one of these plans right now and couldn't be happier. I'm with Public Mobile which runs on Telus/Bell network. I pay $20 a month (fixed price for the next 2 years btw) for 60 GB US/CAN/MEX. Its pretty neat, can't beat it.

• 
  Bubba Love's Bubbles (@BrianWa51721128) reported 21 minutes ago

  @Blackbird3311 @TELUSsupport @TELUS Optic Service is pathetic. We're switching providers

• 
  ElizabethR (@ElizabethRBess) reported 21 minutes ago

  @perfectrose2011 I’ve been on hold for 90 minutes. I’m very tired so I don’t know how much longer I’ll last. Yes, both Rogers and Telus have appalling customer service. It’s a pathetic situation. 😔😡

• 
  AYCT (@ptlrnk302) reported 23 minutes ago

  @TELUSsupport The wifi service is out for 2 days now. Worst timing ever Telus. We get weekends to enjoy and this is what we end up with. Remind me again why I am paying premium prices for Telus?

• 
  Jason Thegreat (@Jason7hegreat) reported 29 minutes ago

  @Martyupnorth This is the whole reason I went with Telus a few years ago. Rogers kept increasing my bill by a significant amount every 6 months or so. Promotion ended, they say. I signed a contract, there was no promotion given. They fix the bill. 6 Months Later...

• 
  Ash Mishra (@ashwani_avgeek) reported 29 minutes ago

  Scam alert. @TELUS @TELUSsupport staff will call you, will promise bill reduction, you agree and then boom. New services added to your without consent, doubling the bill amount and if you don’t pay this, obviously you’ll be reported to credit rating agencies. And when you try to contact customer support, there is 1000 hours wait and when you agree for a call back, they never call you and you get a text saying your callback is cancelled. And you can’t find a human to talk to resolve this.

• 
  j9 (@JanineWils60777) reported 30 minutes ago

  @TELUS I will never support you. Piss off with your data centre's.

• 
  Susanne Bard (@bard_susanne) reported 33 minutes ago

  @Nuni_Sas_Yu @_satishiape Getting rid of CRTC starting a phone and internet service would be a great business after Alberta Independence. Competition was supposed to happen 20 years ago but instead Telus and Shaw bought their competitors, and the regulators let them. We need stronger anti-monopoly laws to keep competition going.

• 
  Marilyn Yvonne (King) Nowak (@mernino2k2) reported 35 minutes ago

  This stupid phone is trying to connect to devices my husband used instead of my choices. I couldnt connect to my own vehicle today again. Samsung is glitches upon glitches. His phone is motorolla. Mine is Samsung! I will use my Telus only to protect my privacy & fix their error

• 
  RJ 🇨🇦🇮🇱 drop the puck! (@alfred_jens) reported 43 minutes ago

  @sugartymefarm @MelissaLMRogers @TELUSsupport Telus…now if their damn stock would quit tanking lol

• 
  just a lethal girl (@femalironworker) reported 43 minutes ago

  Is there a Telus outage downtown Edmonton?

• 
  Tennis Girl 🎾 (@Nole_fan_girl) reported 47 minutes ago

  Hey @TELUSsupport not having a number that people can call or a live human on chat is beyond pathetic for 2026 and the prices you charge your customers. @TELUS used to be known for great customer service but now it's nothing but a never ending circle of chat and messages.

• 
  Jeremy (@JDHXRP) reported 49 minutes ago

  @MelissaLMRogers @TELUSsupport **** Telus. I was with them for 20 yrs. Finally switched to Fido. Cheaper bill

• 
  Reagan Podelec🍁🏒 (@ReaganPodelec) reported 50 minutes ago

  @Social_Moi @TELUS So funny. People have become slaves to the service and expect it for pennies on the dollar. For copper services yes I can see the sub $70 being the norm. High speed rates like 250-1g are in that $80-100 Mark. I pay $90 for $500. Beyond satisfied.

• 
  InAllThySonsCommand (@AllCommand) reported 51 minutes ago

  @UnkleHack69 I pay $22.54 a month in Ontario with Fongo. Canadian company who I support. Rogers, bell, and telus are all thieves.

• 
  Sharon Daniel ©️🎭 (@sharondaniel91) reported 53 minutes ago

  Ok so this is what we have to deal with here . The big 3 -Ts we have. Thanks to our CRTC. We are F*cked why because where are you going to go . Each of those companies now’s this . The Canadian customer can’t go any where really . As don’t now who own who anymore . The beautiful monopoly we have is crazy. They don’t late anyone in. BCE Inc. ├─ Bell Canada ├─ Bell Mobility ├─ Virgin Plus ├─ Lucky Mobile ├─ Northwestel ├─ Bell Media │ ├─ CTV │ ├─ CTV News │ ├─ BNN Bloomberg │ ├─ CP24 │ └─ Noovo —————————————————- Rogers Communications ├─ Rogers Wireless ├─ Rogers Internet ├─ Rogers TV ├─ Fido ├─ Chatr ├─ Shaw ├─ Sportsnet ├─ Citytv └─ 37.5% of Maple Leaf Sports & Entertainment ——————————————————- TELUS Corporation ├─ TELUS ├─ Koodo ├─ Public Mobile ├─ TELUS Health └─ TELUS Agriculture ——————————————————- Quebecor └─ Videotron ├─ Freedom Mobile ├─ Fizz └─ Videotron Internet/TV So don’t be fooled by the. New. CRTC .Saya start June 12 if I am not mistaken @grok please check it. The those monopolies companies can’t charge you for? Activation. Searching ore cancelation. Again we late grok fact check all

• 
  Mark Dietz (@MarkDietzinAB) reported 54 minutes ago

  @jonkay I came up with an easy solution for this. Here's how it goes... Hello, Telus?... I'd like to cancel my cable?

• 
  Ron McNeil (@DzynrRon) reported 54 minutes ago

  Practice two is currently underway and your idiot stupid Guide says Practice one, step it up and get more professional or I’m going to telus

• 
  Albertas Maximus (@WagsDickie74380) reported 56 minutes ago

  @MelissaLMRogers @TELUSsupport Telus is garbage virgin get 128GB for $55

• 
  Beth Martel FM Agronomy🏴󠁧󠁢󠁷󠁬󠁳󠁿🇨🇦🌾 (@bmartelag) reported 59 minutes ago

  @field2fieldag @Bell_MTSHelps @Bell_MTS Maybe its your sign to to get off your phone 🤷 also Telus sucks there to always has!