Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (25%)
• Wi-fi (13%)
• Total Blackout (6%)
• TV (5%)
• E-mail (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Wetaskiwin, Calgary, Fort St. John, Grande Prairie, Taber, Toronto, Vancouver, Surrey, North Vancouver, Edmonton, Mississauga, Amherstburg, Peel, Duncan, and St. John's.

City	Problem Type	Report Time
Wetaskiwin	Internet	1 hour ago
Calgary	Internet	1 hour ago
Fort St. John	Internet	1 hour ago
Grande Prairie	Internet	2 hours ago
Taber	Total Blackout	6 hours ago
Calgary	Phone	8 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mark M. (@MarkMYYZ) reported 6 minutes ago

  @HMcPhersonNDP The CRTC already gave Bell, Rogers & Telus an oligopoly so they can charge us the highest rates in the world. They give CBC 1.5 billion of our tax dollars for **** no one watches. Now they want to tax streaming services a tax that will get passed on to us? Get Ottawa my pocket!!

• 
  Frankie Chase 🇨🇦🇬🇧 (@KellyCh80459892) reported 7 minutes ago

  @PrairiePersp Pierre has absolutely no financial education or job experience. He has no global contacts except India. Pierre has never had a real job other than a paper boy for the Calgary Sun and a Telus debt collector. Pierre thinks he's smarter than he is and it's embarrassing. Women can't stand Pierre

• 
  @HolyDegenerate (@RandySaretzky) reported 8 minutes ago

  @RogersHelps It’s Easier to telus and change providers than get service.

• 
  InAllThySonsCommand (@AllCommand) reported 9 minutes ago

  @UnkleHack69 I pay $22.54 a month in Ontario with Fongo. Canadian company who I support. Rogers, bell, and telus are all thieves.

• 
  Post-Modern Public Servant (@PrincessPragma1) reported 10 minutes ago

  @Martyupnorth A literal miracle. Let's get some Graces to work for Telus. It took two of us a year and dozens of calls and emails to get Telus to stop double-billing us for security. Then it took 1.5 hours to cancel and close another account. Are they hoping we'll give up and keep paying?

• 
  🇨🇦 Mike 🇨🇦 (@sportster05xlx) reported 12 minutes ago

  @EastEndJoe Telus. Sold me a RIM Blackberry Storm with a 15 day return if I didn't like it. Refused to take it back. Paid out the contract. Never again. Anyone who knows about the Storm understands.

• 
  Alisa 🖤💛💕 (@Blackbird3311) reported 14 minutes ago

  @TELUSsupport @TELUS how long does a customer need to wait on line for the next available team member? I think an hour is way too long! Do better

• 
  IMPEACH-Now (@IMPEACHpedoNOW) reported 18 minutes ago

  @KNugent4118 @Rogers @RogersHelps I use Telus I did use bell but their internet sucks and they did the same thing

• 
  Justin R. Melville (@JustinRMelville) reported 19 minutes ago

  It’s 4am & I’m on the phone to Telus because I have to call in during Canadian office hours to cancel my internet service. It took 12mins for a man in Delhi (not Canada) to cancel my service using a wildly insecure method. This is @TELUSsupport in modern day Canada @CRTCeng.

• 
  Ban Ned (@BannedOver) reported 21 minutes ago

  @hughhewitt Who gives a **** about him? Why aren’t you talking about the save act? Why aren’t you calling out your rino friends? Are you used to have Telus and all the others on your program all the time now you don’t talk about them they’re all going to get primary’d

• 
  AslamS (@aslamsabir9) reported 21 minutes ago

  Telus fraudulent practices. Telus is charging me for home security service which Ido not have. It was cancelled more than a year ago.they are charging me $15.00 plus GST $.75 Hard to get phone connection. They divert you to AI. There should be a person to talk with.

• 
  Brad Jeffries (@brad_jeffries) reported 24 minutes ago

  @Nuni_Sas_Yu @guyjbreton Yeah mine sucks if there’s 4 drops of rain and 15 km/hr wind. And that’s new Telus gear

• 
  Johan N. (@rk8215) reported 25 minutes ago

  Most $AMPG holders have no idea where the company's main product actually came from. So I did what I like do: I went through the SEC filings. What I found is quite interesting. AmpliTech sells its 64T64R Massive MIMO radio to a "Tier-1 North American MNO" under a +$40M LOI. The press releases never named the customer. But the filings do. An 8-K from early 2025 links the deal directly to Telus, which is one of Canada's three big telecom operators. But where the radio itself came from? This was quite interesting find. In March 2025, AmpliTech signed an $8M deal with a company called Titan Crest, LLC which is a private Delaware company to buy the IP behind its 5G ORAN radios. $4M in cash, $4M in shares, paid in two steps. Step 1 was only due after the Telus orders came in. So AmpliTech did not pay $8M for unproven tech and hope a customer would show up. They only paid once the customer was real. For a micro-cap, that is a smart, low-risk deal. Step 1 closed in April 2025: $3.5M cash + 914,635 shares. Step 2 is the one to watch now. The last $0.5M cash + $2.5M in shares is due this quarter or next (Q2/Q3 2026). It hands the full technology and IP rights to AmpliTech, plus a 10-year non-compete from Titan. In simple terms: the day that payment hits, AmpliTech fully owns the IP behind its #1 product. Until then, it does not. So the real $AMPG story is a chain: 1) Titan built the tech 2) AmpliTech turned it into a product and makes it in the USA 3) Telus uses it. Telus recently partnered with Samsung to build Canada’s First 5G Virtualized RAN, Open RAN Network which is quite telling when the market is heading. I wonder who is behind Titan Crest? A no-name Delaware LLC, sitting on ready-to-use 5G radio IP. NFA. DYOR. 🔥🚀

• 
  Kirk Lubimov (@KirkLubimov) reported 34 minutes ago

  Parts of Calgary in the SE/E have Telus outage because of copper and cable theft. 😮‍💨

• 
  Mark Warner (@MAAWLAW) reported 35 minutes ago

  @TELUS "... @Telus says its SIM charge 'is not an administrative fee. A SIM card or an eSIM has always been a physical or digital product for purchase, rather than an administrative fee' [and] is meant to cover 'real costs' associated with providing a new SIM product to a customer..."🤔

• 
  Ethan (@hockeyethan4) reported 36 minutes ago

  @ChicomVassalCan @VanIsleInvestor agreed but i would like for there to be more competition to drive prices down. telus rogers etc do **** while literally being a monopoly. total joke

• 
  Mark Warner (@MAAWLAW) reported 37 minutes ago

  "[The new @Telus fee] comes just as new [#CRTC] rules are set to kick in preventing telecommunications companies from charging customers when they cancel, change or activate plans... in a move meant to make it easier for consumers to switch internet and cellphone plans."🤔

• 
  Nsamba (@NvaZirobwe) reported 38 minutes ago

  @benmwine @faibanet Never be royal to these companies they don’t care about you I learnt the hard way. I for one I use Rogers communications but these guys increased my bill from 50$ to 70$ without notice I switched to Telus who gave me 40$ 1Gbps Rogers called me and gave me 1.5Gbps at 35$.

• 
  Lorne Teachout (@LorneTeachout) reported 41 minutes ago

  @YakkStack Sorry, it finally worked after about 10 minutes. Might just be another Telus glitch in internet service.

• 
  Mesmer (@Mesmer1712628) reported 44 minutes ago

  @JustineBateman In Canada, this was happening under the guise of Telus, a genuine and large telecom. My provider offered a service where someone not in my contacts calling me for the first time would have to "press 1." I set it up it, it took one minute The calls disappeared immediately.

• 
  Nikki (@Nikki98212136) reported 48 minutes ago

  @Cal_sssteve @WiretapMediaCa @TELUS Now they're rewarded with 3 new water guzzling ai data centers in BC. Outsourcing, terrible corporations get water before Indigenous people. Some Indigenous people ard bought off, so that issue quietly went moot.

• 
  Ang (@ammoffat) reported 49 minutes ago

  @Social_Moi @TELUS Telus is the worst. I hate them. We pay $60 with Rogers/shaw

• 
  Jason (@IntSpaceJason) reported 49 minutes ago

  Having stayed in several places on my trip through BC and the Telus cell coverage has been absolutely terrible everywhere... Nanaimo, Ladysmith, Chilliwack, Courtney.

• 
  @416ash (@416ash) reported 50 minutes ago

  @LoveMy7Wood @Rogers I moved from COAX to Nextbox to Ignite to Xfinity and have none of those issues with Rogers in the same home. Everything has been assigned and billed to my account as it should. I record and review every detail and escalate to Rogers social media team. That said, I don’t trust any of the big 3. I have Rogers cable/Crave/internet & home phone — it goes out too often. Least reliable services of the big 3. Absolutely no mobile signal, even with a booster installed. Bell I have an old copper landline and two mobile lines for family. Work but crazy $$$. Telus I have a mobile line, and their Streaming services bundle. Dependable, good service. Office of the CEO is always there. $$. Freedom mobile line (useless) but cheap global roaming & Public mobile (increadibly cheap) for security purposes. I hope to cut two vendors soon. It’s amazing how the big brands we grew up trusting in the 70s & 80s have fumbled their advantages.

• 
  just a lethal girl (@femalironworker) reported 50 minutes ago

  Is there a Telus outage downtown Edmonton?

• 
  Julie (@SeekingSunJulie) reported 51 minutes ago

  @TELUS Telus is literally falling apart. Service is appalling and using out of country service providers is a huge part of the problem.

• 
  HiggyTiggy (@HiggyTiggy) reported 53 minutes ago

  @neuroticbob Yeah I do have telus wtf

• 
  R 8 T N (@ther8tnfiles) reported 57 minutes ago

  @rory_mg I'm on one of these plans right now and couldn't be happier. I'm with Public Mobile which runs on Telus/Bell network. I pay $20 a month (fixed price for the next 2 years btw) for 60 GB US/CAN/MEX. Its pretty neat, can't beat it.

• 
  Fat chud (@neuroticbob) reported 1 hour ago

  anyone elses discord down have telus as a wifi provider?

• 
  Marqee (@Marquis86069666) reported 1 hour ago

  @ryan_weal @UnkleHack69 I know, I built their networks for 30yrs. I was the head Tech. Publics another washed down VS. Telus pretending it's not a part of a monopoly. I built every technology that came along. 5G is here to control everything you own. I hate this sht now.