Telus service status: outage reports and connection issues
Why is my Telus service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
- Internet (50%)
- Phone (23%)
- Wi-fi (12%)
- TV (6%)
- E-mail (4%)
- Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Vancouver, Osoyoos, Port Hardy, North Vancouver, Edmonton, Lethbridge, Saint-Apollinaire, Burnaby, Calgary, Lacombe, Langley, Montréal, Gibsons, Oshawa, and Toronto.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver
|
Internet | 2 hours ago |
|
Osoyoos
|
Internet | 3 hours ago |
|
Port Hardy
|
Phone | 6 hours ago |
|
North Vancouver
|
Internet | 7 hours ago |
|
Edmonton
|
Phone | 13 hours ago |
|
Vancouver
|
Wi-fi | 21 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
-
🇨🇦BASSASSASSIN🇨🇦 (@joe42071) reported@TELUS @TELUSsupport why does your network suck *** the last 4 days? Please don’t respond with “restart your phone” or “have you called Telus support”
-
Raven (@Sharisraven) reported@cbc @aptn Telus hack has destroyed my life work and @telus is negligent in response. Help please
-
Justasnowmexican (@Justasnowmexic1) reported@LukaszukAB So you’ve never heard of a phone book? That was a magical document that contained your name AND your address and you could just walk into Telus and grab one. For free. Crazy.
-
Elli (@ElliMicki) reportedI had the most difficult time communicating with the @TELUS @TELUSsupport agent today. The guy cannot understand and articulate himself properly in plain English. I hate these companies offshoring their service team elsewhere and provide mediocre services to the customers.
-
Țepeș (@CRacautanu) reported@theecodiva @TELUS @TELUSsupport Telus custumer service become a joke,after 3 calls with 3 different people to solve a problem regarding a order i placeed on line for 2 mobile lines witch for some reason was put on hold it still didn't get solved.Finally i just canceled my order.
-
JimmyJames (@jimmyjamesmm1) reported from Amherstburg, Ontario@ProvoGal01 @TELUS @TELUSsupport I ended up reporting the conversation and canceled all my bell subscriptions immediately. They called me telling me I could save money on my account and asked who I currently used as a phone and internet service provider. Wtf, how did they not know I was with bell for 15 years?
-
S Chowdhury (@simplychowdhury) reported from Mississauga, Ontario@ProvoGal01 @TELUS @TELUSsupport Because we have allowed lowest common denominator to be the level for Customer Service because as Canadians we are not demanding more and because #1 reason it's a monopoly & consumers we have zero power. You can thanks CRTC while you are at it.
-
Lionidas (@JR98726272) reported@MaretJaks We are doing the same now, not answering the door unless it is a neighbor. Random rail-thin black and brown men in their early twenties are knocking on our door claiming Unicef, Rogers, Telus, etc, i broken English. They look sketchy AF.
-
GD (@DonatoG44) reported@TELUS your customer service sucks. I have been on hold for over 20 minutes waiting for an agent and your virtual system is just as bad
-
Impenitent Atheist (@mysticl) reported@ProvoGal01 @TELUS @TELUSsupport I get calls from telus almost every day ... as soon as they say telus i say, I know you are not from telus and they immediately hang up ... SCAMMER ... give it a try, they don;t even bother trying to convince me anymore
-
Aly Defrawy (@defrawidis) reportedFrustrated about Telus customer service. After they acquired ADT they don’t know how to restore a portal password. 7 hours on the phone with 9 different agents over the last 30 days No one knows how to do it. @TELUS @TELUSsupport @TELUSBusiness
-
-BL4CK0UT- (@WAC_Blackout) reported@anthony604 @TELUS @WhitecapsFC Because it boils down to having control of the stadium. The land value is too high to privately build anywhere that makes sense, sadly Canadas economy is ****, plus the taxes.
-
Gabriele Polidori (@OSX_rulez) reportedHello @haveibeenpwned do you already have data from Telus Digital breach? Incident was identified on November 2025, now they're alerting their users. #privacy #databreach
-
John Bifolchi ⓣ (@MrJohnBifolchi) reported@globeandmail Honestly Telus sales rep gave me so much incorrect information. They use people outside of Canada and English is a problem.
-
Jay Pee (@JayRaigh) reported@nenshi When I was working on 5G towers the Filipino Temporary Foreign Workers were falling off of the Towers and dying. Rogers and Telus did not pay out compensation because they were sub contracted to the projects for 50 cents on the dollar. Also the Temporary workers brought down wages of Canadians. Is this the society we want? Cheap and disposable labor? Canada is not as good as the 1980s and 1990s and 2000s.
-
FiatLux (@DemothenesLux) reported@MelissaLMRogers Telus did this, a couple of decades ago, and it almost broke the company. No quality service, no qualified repairs, no experienced executives.
-
Nunya Biznez (@Junojive) reported@ProvoGal01 @TELUS @TELUSsupport I cancelled all telus ****. Starlink is the way
-
Everything AI | Crypto | FInanace | Current Events (@mx_lens) reportedFinance: TELUS pays 4.6 cents per share this year. That is a massive return for a 2.5% dividend yield. The yield is actually terrible compared to tech stocks. You need to be careful if you are looking for pure yield income right now. This stock is not for high income seeker...
-
Alvin "everything is completely satire" Alberta (@AAlberta1905) reported@CoryBMorgan Haha. I'm about to get starlink. The telus hub for rural internet is garbage. The lag times for watching live streams is so bad. My kid is losing his marbles getting timed out on his games. Done.
-
Oilers Insiderr (@Oilers_Insiderr) reported@JackieBee_16 Sportsnet I think. Same thing happens here. Telus sucks though
-
x-Stunning Steve ⬆️ (@SteveDickerNL) reported@koodo @TELUSsupport I got a call yesterday from 1-844-372-1809, "TELUS" showed on Call Display. I said hello, caller thanked me for being a Koodo customer, then hung up. Was this a legit Koodo/Telus number, or was this a scammer? #koodo #telus
-
OrSh (@oreoshitwagon) reported@ryangerritsen I just canceled Telus internet yesterday (contract over) and I’m so relieved to be free from their overpriced garbage service. I would’ve much preferred the online route had it been available. They offered me same service at half price locked in for 5 years. *******.
-
DeeDee - Living the dream! 👑 NO DM’s. (@deedee_living) reported@ProvoGal01 @TELUS @TELUSsupport I’ve been with Telus since I got my first cell phone many years ago. I called them and a person from India asked me for my social insurance number. I hung up on them and called a supervisor and cancelled my service.
-
Derek Braid (@Royal_Arse) reportedRogers took ~$82M via Canada Emergency Wage Subsidy program, with top three telcos (Rogers, Bell, Telus) receiving >$240M while paying billions in dividends. Individuals receiving CERB had to repay over-payments, white collar welfare industry did not. Now mass layoffs.
-
Nogoodboyo (@nogoodboyo_yvr) reportedWhy won’t @TELUS step up to buy the club? They have the money and would be celebrated as community heroes for decades to come. International profile. Customer base explosion. They can write off losses in the down years. #VWFC #SaveTheCaps
-
Rob Payne (@rpayne1956) reported@ProvoGal01 @TELUS @TELUSsupport Try calling CRA or service Canada or any other Government office and you will get the same results.
-
Ken James (@kjames_2001) reportedYay just spent 25 minutes on the phone with @TELUS to cancel a mobility line…ugh not so much fun.
-
TELUS Support (@TELUSsupport) reported@milleni0wl We're here to help and a DM away if you require assistance with your TELUS services.
-
MTF 🇨🇦 (@EhmTEhf) reported@ProvoGal01 @TELUS @TELUSsupport they did this years ago. The only company that stopped this was Rogers back in early 2018. I believe it was then, they had so many complaints about overseas, when Guy Lawrence took over he made all these jobs come back to Canada. Bell Media and Telus have always had overseas support. That's why I never dealt with them.
-
Westview Legend 🇨🇦 (@flyin_oryan) reported@JackieBee_16 @Sportsnet I have found this happens to me every Oilers game.....I get texts from others about a minute before something happens. I never should have gone with @telus I will be switching as soon as I can.