Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (48%)
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Phone (27%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Surrey, Vancouver, Calgary, Montmagny, Hanna, Peace River, Cambridge, Lloydminster, Mississauga, Edmonton, Langley, North Vancouver, Nanaimo, Selkirk and Prince George.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey |
||
| Vancouver |
Internet | |
| Calgary |
Internet | |
| Surrey |
Phone | |
| Montmagny |
Internet | |
| Hanna |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Burnaby Exposed
(@BurnabyExposed) reported
If @TELUS/@TELUSSupport does not fix the tape, I will contact the RCMP and request a mischief charge be filed against the tech who did it.
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Kirsten Alyssa 🪴🤍
(@kirst_alyssa) reported
Can’t wait to go into @TELUS today to cancel their services.
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AboveTheRink
(@AboveTheRink) reported
@kirst_alyssa @TELUS Gonna do it 'Pretty Woman' style? Walk in with your Shaw bag and say "you made a huge mistake!" ? (It's a slow day at work...)
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Ghoste Drop
(@GhosteDrop) reported
@TELUS 🤬 because @TELUS @TELUSsupport is the worst service provider possible. Been without internet for almost a week and not a sign of the tech that was promised to us multiple different days. Unfuckingbelieveable.
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Dr.DooALittle
(@ShaneDoolittle) reported
@kirst_alyssa @vinnybigmac @TELUS I had shaw for a while. OK service as long as you stay in the cities. Dropped a few calls but nothing ridiculous. Can't beat the price
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PaRhAm
(@PaRhAmTvL) reported
@FidoSolutions Wow unbelievable! After a whole day without network/service and trying to talk to fido customer service about when credits get into your account, they ghost you like you are nobody! That's how you lose customers... Hello @TELUS
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Chris Kipfer
(@ChrisTheDiehard) reported
@TELUS This is absolutely trash, You don't guarantee any service either, so is this what you do to customers? Get them into a contract, cut service and when they complain you tell em to pay up and get fkd?
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2pac Stunt Double
(@VladimirSpookz) reported
@TELUS @TELUSsupport your services are absolute garbage. I don’t understand how such a large company can have such ****** coverage in major cities. You got your last dollar outta me you swill merchants
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Nugget
(@NugisAmanda) reported
@RogersHelps I'm not a riggers customer but i am an interac user, and i needed to make 3 different etransfers. What is Rogers gonna compensate me??? I rely on Telus, i have never had this experience with them, but they also don't make guarantees that they have the "most reliable service"
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Matt
(@mtoggel) reported
@kirst_alyssa @TELUS Surprised you had this issue, I had it the exact opposite with Shaw not giving me anytging and got a great deal from Telus. End if the day there is no loyalty take the best deal.
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Kirsten Alyssa 🪴🤍
(@kirst_alyssa) reported
@mtoggel @TELUS Of course they’re going to give you a better deal as you are a new customer, they don’t care about existing customers. Unfortunate but it is what it is. They lost my service
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Tony
(@omegamoose) reported
@kirst_alyssa Are you keeping your existing phone number to bring to your new provider? If so, don’t cancel it, as porting it out needs active service, and porting it will automatically cancel it with Telus. Saving you a trip.
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FrEmpireAA
(@frempireak) reported
If you are thinking about changing your mobility to @TELUS @TELUSsupport the wait time to speak to an agent is 1 hour they don’t even offer a call back and when you do get an thru they don’t help talk over you cut you off and say we will escalate your call and hang up on you
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Spencer
(@SpenTaku) reported
My 2 year internet contract with Telus ended and now they're charging me $205 instead of $95.20 every month. How ******** did it double?!
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Re Boot
(@rebo0ot) reported
@kirst_alyssa @TELUS @JustinTrudeau promised to lower cellphone bills back in 2019 - I’m still waiting. Never happened, not going to happen.
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Chris Kipfer
(@ChrisTheDiehard) reported
Hey @TELUS Been with you guys for 12+ years. Always paid my bill, for the last month every call has been dropped, calls not registering etc. Created a ticket for it and find out that a fix could take months or years, yet i'm still expected to pay out the contract?
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Tony
(@omegamoose) reported
@TELUSsupport I’m not the one cancelling my service with Telus…
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Bikey Mike
(@bikey_mike) reported
@Coprolithic I'm one of those that was happy to find a better paying job before having to move out to the purpose built call centre in the middle of a field. Working out of Telus tower was fine. Job itself wasn't terrible and I have a signed photo of Michael Dell somewhere.
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caramilk
(@MCX7_) reported
@TELUS Your Telus Assist is ridiculously stupid. It cannot switch me to an actual customer service assistant when they cannot answer my question
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caramilk
(@MCX7_) reported
@TELUS @tamarataggart What does it matter if your customer service is horrendous
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stineredman123@gmail.com
(@stineredman123) reported
@TELUSsupport Went camping in ON and was charged a $70 roaming fee due to there being a US tower across the lake - I had no idea my Roaming was on. I called Telus to ask for a credit, they refused. I can't believe they are making me pay the charge! Very bad customer service!
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Rebecca Rebello
(@RebelloRebecca) reported
@TELUSsupport I had a home security system installed in June. The technicians did a poor installation job and nobody has replied to the last two emails I've sent. The SECURITY system can not connect to the camera frequently. Can someone contact me? #Telus #CustomerService
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Great season, Oilers.
(@heavyd12) reported
@kirst_alyssa @vinnybigmac @TELUS Only issue with telus and shaw spotty service wnen out of the big cities.
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Kuhunamuck
(@Kuhunamuck) reported
@kirst_alyssa @TELUS I switched to Shaw in February, definitely saves me money, the only thing I will say though is their coverage isn’t great. You lose service in places driving to Edmonton.
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RPM Training
(@training_rpm) reported
How about the first question from the account manager at Telus is how is our service? Then I can say i had three calls that dropped in the Okanagan Valley, that connectivity was terrible all weekend. And maybe they could build more towers or something to make it better.@TELUS
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Michelle Green
(@Michell19798718) reported
@Rogers wow Rogers way to lie.. I’ve been a loyal customer for years…months ago @TELUS offered me to come back but I stayed with you after a perk of $10/month data for Apple Watch for 24 months but I was billed for it then told it was an error from employee so I must pay goodbye
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Ghoste Drop
(@GhosteDrop) reported
@TELUSsupport 🤬 because @TELUS @TELUSsupport is the worst service provider possible. Been without internet for almost a week and not a sign of the tech that was promised to us multiple different days. Unfuckingbelieveable.
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Paulo
(@paulobrilh64) reported
from
Stewiacke, Nova Scotia
@kirst_alyssa @TELUS We switched from Rogers to telus as our bill dropped by $40 for two phones and from sharing 5gig to 30gig ..never got a call or offer from Rogers untill they must jave got wind that we were switching suddenly started getting calls ....sounds like they are all the same.
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David Walker
(@MartySchurman) reported
@em616 @TELUS Sure was. Zero service issues. I should mention I’ve since switched to Virgin Because the Costco kiosk offered me a bunch of Costco gift cards when I needed a new phone. Zero issues there either and still cheap (relatively)
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TELUS Support
(@TELUSsupport) reported
@BurnCity79 Hi there, sorry to hear you're having issues with TELUS app. Can you please DM us with a screenshot of the error? Thank you so much.