Telus Outage Report

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Parksville, Vancouver, Montmagny, Red Deer, Surrey, St. John's, Calgary, North Vancouver, Edmonton, Fort St. John, Grande Prairie, Nanaimo, Ottawa, Iqaluit, and Toronto.

City	Problem Type	Report Time
Parksville	Internet	11 hours ago
Vancouver	Total Blackout	13 hours ago
Vancouver	Internet	15 hours ago
Vancouver	Internet	20 hours ago
Montmagny	Internet	22 hours ago
Montmagny	Internet	23 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sherida Charles (@SilveryCurls) reported 9 minutes ago

  @PaulDoroshenko @TELUS We have opposite problem. Telus call our landline multiple times per week with offers of service changes or upgrades. So annoying.

• 
  Marlayna Amos (@marlaynaamos) reported 10 minutes ago

  @SamsungMobile attempt to fix it. (No they won't give me a new phone, which I'm sure anyone would prefer) So now, I as a single mother have to go without a phone for maximum 10 days. I need my phone to stay connected to my son, his school & his sitter! I called Telus and the guy is trying to

• 
  Pat 🇨🇦 (@amanda0852) reported 16 minutes ago from Kelowna, British Columbia

  @PaulDoroshenko @TELUS @Telus is always at the top of my "hate list" for customer service. In addition to a general "nothing to see here" customer service philosophy, they have the worst. customer. website. ever.

• 
  Julian Finn (@antitantrum) reported 17 minutes ago

  Not to mention this is a conversation that’s only happening because you guys have failed to apply a $400 credit to our account that you owe us from not honouring the vacation suspension on our account. @telus is truly horrible to do business with.

• 
  Lance Bigger Staff (@Lancebiggerstaf) reported 18 minutes ago

  @JustinTrudeau awful gov. letting the little guys get hurt. Why don't you have ethics? Worst gov ever. Stop bankrupting this country and stop @TheBrick @TELUS gouging everyone with fake promises. Like your fake promises.

• 
  Anishinaabeotch✨🦅masked she/they (@shawnalizza) reported 22 minutes ago

  Telus technical support teams used to make uowards of $24.00/hr but since they can outsource labour they pay a tiny fraction to the workers. But that’s not slavery. No. It’s just the economy. An economy built on slavery.

• 
  Prairie Paul (@PaulDoroshenko) reported 23 minutes ago from Vancouver, British Columbia

  @FeralChristineB @TELUS Problem is @Telus is a scam. They are not transparent at all.

• 
  ABeer (@beers12) reported 24 minutes ago

  @TELUS NEVER sign up for Telus #terribleservice I’ve been a customer for many years. Trying to add a service and no one can help. I get bumped 10+ times and not one person has a clue. Incompetent

• 
  booster vaxxed and STILL feral (@FeralChristineB) reported 24 minutes ago

  @PaulDoroshenko @TELUS As a heavy Telus user, that seems ... high. You might want to talk to someone about updating your plan. Our top end fibre plan is $155/m before a stack of contract discounts bringing it down to $85/m. Total w/tax is $181/m with cable & video cameras.

• 
  ladyheather (@ladyannheather) reported 24 minutes ago

  @PaulDoroshenko @TELUS I on the other hand have never had issues with Telus👍

• 
  WonderSteve (@TheFallingStar) reported 26 minutes ago

  @PaulDoroshenko @TELUS What service did you subscribe for 215? 1GB fibre?

• 
  Sherida Charles (@SilveryCurls) reported 26 minutes ago

  @PaulDoroshenko @TELUS Is that a business price? I’m sure ours is not even close to that? Wth? Does that include landline? Cell service? Streaming charges? Cable?

• 
  Lance Bigger Staff (@Lancebiggerstaf) reported 27 minutes ago

  @TELUS Telus is great looking after those who can't afford stuff good on them. But looking after those who pay bills and get ****** service. @TELUS False advertising for good service. As bad as @TheBrick

• 
  richard kinar (@Rki009) reported 31 minutes ago

  @PaulDoroshenko @TELUS I have a love hate relationship with Telus … I cancelled my home services with them because of poor service and kept my cell account.

• 
  Prairie Paul (@PaulDoroshenko) reported 32 minutes ago from Vancouver, British Columbia

  I’m trying to contact @Telus business. Their website has no contact number. Took me 10 minutes and I found it on another site. I will do everything possible not to deal with @telus or Shaw. Imagine if you had a service interruption? Can’t call them? Ridiculous.

• 
  Lance Bigger Staff (@Lancebiggerstaf) reported 33 minutes ago

  @TELUS Telus is great looking after those who can't afford stuff good on them. But looking after those who pay bills and get ****** service. @TELUS

• 
  𝓙𝓪𝓭𝓮 (@jadecarmen_) reported 33 minutes ago

  **** Canada. Let me pay for privatized healthcare for ***** sake. Maybe I could actually receive some sort of care. 1. No family doctor 2. No walk in appointments available 3. No Telus health app appointments till Thursday 4. Not urgent enough to goto the ER

• 
  Lance Bigger Staff (@Lancebiggerstaf) reported 38 minutes ago

  @TELUS Telus is great looking after those who can't afford stuff good on them. But looking after those who pay bills and get ****** service. @TELUS

• 
  DG ❤️🇨🇦🌻 (@dgct2) reported 39 minutes ago

  Just had a @Telus rep try to poach our internet service. Not even on a bad day in hell would I choose that company again.

• 
  Ontario - Vote ABC Strategically (@BCReality) reported 40 minutes ago

  @PaulDoroshenko @TELUS Ditched Telus years ago, due to constant threat of being charged for poor landline connection (static) if it was my equip. After several months, techs found several service hubs were underwater most of the year, I left and went Shaw. If only cell was good enough to cut the cord!

• 
  JJ Strikes Back (@elSchtaunko) reported 46 minutes ago

  @brettdrc @PaulDoroshenko @TELUS I use Lightspeed. $70 for 300 down, 100 up.

• 
  B_Ar (@B_Ar) reported 47 minutes ago

  @TekSavvyBuzz "highest prices in the world" for internet service? What utter and complete nonsense. Compare Comcast, AT&T Fiber etc. to Rogers, Shaw, Telus. The numbers don't lie.

• 
  Miss K ❤️🇨🇦❤️ 💉💉💉 (@Kim26664026) reported 47 minutes ago

  What damn channel can I watch the flames game? We have SN on Telus and they are all the NY game. Now they have the commentary. Turn on the Flames game!!! @Sportsnet #CBC

• 
  “Professor” Rex🇨🇦 TreeMax (@RexProfessor) reported 53 minutes ago

  @SableyeVGC **** Rogers, **** Bell, **** Telus I hate paying over $100/month to have internet that consistently fails to provide the service I’m paying for. I’m extra tired of waiting on hold for an hour just to be told “well the service seems fine now” like internet dying isn’t an issue

• 
  Commissioner Miner (@fanCRTCProfling) reported 54 minutes ago

  Another NG9-11: The Quebec Le Comité 9-1-1 du Syndicat canadien filed a procedural request in support of Telus to cancel the NG9-11 consultation (#CRTC # 2022-65) till they deal with this current part-1 file.

• 
  Wendy 🇨🇦 (@perfectrose2011) reported 56 minutes ago

  @PaulDoroshenko @FeralChristineB @TELUS Shaw has Loyalty customer perks which I've benefited from over many years since having Shaw TV/Internet. Never have a problem with Internet service at all. Cost for WiFi internet is $89. which is high compared to other countries but for good service, I'll pay that.

• 
  Jamie Lewin (@JAL49) reported 59 minutes ago

  @PaulDoroshenko @TELUS Telus charges me $95 a month for Internet. Until 3 months ago it was $55! If I change suppliers I lose my email address. The CRTC needs to let Verizon expand their service into Canada. It's $29. a month!

• 
  Natasha Deering (@nbuis) reported 1 hour ago

  Our @TELUS internet isn’t working in Legacy Ridge #Lethbridge. Anyone in #yql having problems? Everything seems fine but no internet coming through to tv or devices. Data still works. @TELUSsupport

• 
  Ai Communications (@InternetLimited) reported 1 hour ago

  The Big 5 Canadian Internet Service Providers (ISPs) (Bell, Rogers, Telus, Shaw, and Quebecor (Videotron)) receive 73.3% of the market’s revenues and charge higher prices due to a lack of competition. #Competition #internet

• 
  Diane McLeod 🇨🇦 (@Dimcl2) reported 1 hour ago

  @PaulDoroshenko @TELUS I've never had problems with Shaw, but you couldn't pay me to deal with Telus. Been there.