Telus Outage Report
Why is my Telus service not working?
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
-
Internet (51%)
-
Phone (25%)
-
Wi-fi (7%)
-
TV (7%)
-
Total Blackout (5%)
-
E-mail (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Edmonton, Burnaby, Spruce Grove, Cochrane, Vancouver, Toronto, Nanaimo, Redwater, Montmagny, Markham, Chilliwack, Calgary, Sherwood Park, Prince George and Mississauga.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Internet | |
| Burnaby |
Phone | |
| Spruce Grove |
Internet | |
| Cochrane |
Phone | |
| Vancouver |
Internet | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
-
Say no to Communism!
(@SassVera) reported
@tempestimony @Martyupnorth_2 I went with Starlink, Telus is crap now. My bills are always wrong, all Indians on the phones and they never do their jobs.
-
Norm Ally
(@Norm_Ally12) reported
Its nothing but issues with Shaw! Our whole system went down this morning, again , within a matter of 2 weeks. After 25 yrs of our business, Thank god Shaw is expiring in our household in July as it has gone to **** since the Rogers merger Horrible company. @Starlink or @TELUS is the only choice Starlink mini has been good in remote areas.
-
Roadman T
(@teewhyare1) reported
@Bell and their crummy customer service can take a back seat. @TELUS, you're back on the clock.
-
Commissioner Miner
(@fanCRTCProfling) reported
@tedwoodhead @cogeco Had to run out mid-way during Cogeco. They aren't wrong... but, they are paying the price for the other bad actors out there. Rogers, Telus and some resellers aren't exactly customer friendly and do screw people. Everyone pays the price for the bad apples.
-
MJ
(@TheHumbleLion_) reported
Blunt honest truth, all these communication companies outsourcing to other countries is ruining their reputation, brand and integrity All to save a buck and keep shareholders happy....Keep jobs in Canada and US... Just awful @TELUS @Bell @Rogers
-
Cory Morgan
(@CoryBMorgan) reported
@dmacpher Due to lack of towers in my area, Telus service was unusable. Starlink was a gamechanger for us though it is expensive
-
Fringe Minority 9999
(@CarrieP04448074) reported
@Iam8lu3 @Starlink Speak for yourself! I love my starlink as its way better atleast in rural Alberta! Was with stupid telus for years and had internet that was about as bad as what dial-up used to be until Starlink came to Canada.
-
Tyler Pfeiffer
(@TylerPfeiffer1) reported
@TELUS has to be the absolute worst company to deal with just spent 2 hours on the phone with 6 different people to sort out their screw up. We desperately need more competition in the phone market.
-
britt🌛
(@brittanydaalton) reported
@TELUSsupport @TELUS your service is trash 🫶🏼
-
Shadow
(@Shadow_Solos) reported
@smidgetmcnugget @tinymidna @hergalaxygg For sure. They could have done something like the Telus series did in Canada. Reduced prizes but full support for multiple tiers of skill. It definitely takes more work which may be why it wasn’t done. Also total scoring doesn’t help as it encourages teams to play even more aggro
-
Alex Carter
(@alexthecarter) reported
Hey @adriandix shutting down Telus health is cool and all…but have you ever tried to find a walk in clinic on a Saturday? Seems impossible, nowhere has their walk in open, even for online. Off to clog up the ER I guess? #bcpoli #healthcare
-
Hempress Zen
(@HempressZen) reported
@LandryLes @TELUS @TELUSsupport Horrible 😢
-
Cust Service Ratings
(@csscoreboard) reported
Telus: I have been a Telus customer for years (cell phone). I just got an email a few days ago saying they are rai
-
Synthetic Animals
(@moodyangela) reported
I signed up with koodo recently and now telus is spamming me to try to sell me ****
-
Hitank Gupta
(@HitankGupta) reported
@TELUSsupport I'm getting outage 2nd time this week without a notice in Surrey and it impacts our commitment adherence towards work. There is no way to complain about this. if I call I am getting my number to speak to agent in 1 hr. Getting fed up with Telus, No proper support.
-
MusicMadHouseRecords
(@RSnopek) reported
After being with @TELUS for 23 years. I am fed up. Time to change service provider. Any good recommendation in #BritishColumbia. Thank you in advance.
-
Do Better
(@GoDoItBetter) reported
@KimJohnston Don’t have any myself. I used to have a Telus camera. Absolutely terrible. Friend of mine has the Nest doorbell and various outdoor cameras. Loves them. Pretty good service for what he pays.
-
alysha is emotional
(@irisgvf) reported
@lekizzle_ omg?? i never knew this was a thing and i’m with telus currently
-
Angel
(@TheFiregirl66) reported
@LandryLes @TELUS @TELUSsupport I despise telus..I am with them as well...they charge outrageous amounts, their commercials claim to help those in need, and when you describe your current situation with regards to bill payment, they don't give a flying F. False advertising at its finest
-
Rosemary Rowe
(@rosemaryrowe) reported
Dear @TELUS - why are you still doing door-to-door sales? I am never going to sign up for a new phone service with some rando in a Telus vest who shows up at my front door around the dinner hour. It feels like a scam. A scam named Zach. Please give Zach a less harrowing job.
-
izzyrocks
(@izzyisdancing) reported
@TELUSsupport yesterday a telus mobilty support person Eric, was looking into my mobility bill. I put$35 on my account and it does not show..he was to call me back and he did not
-
secret hamilton
(@secret_hamilton) reported
@TELUS What a load of crap. The smartphone in the photo contains more toxic chemicals and use of child labour than anything you will “accomplish” with 5G.
-
toomuchbuttah
(@hannah_3_00am) reported
@TELUS I have been trying to find an actual human to speak to. I don’t want the “virtual assistant”. Find me a person or cancel all my Telus stuff. Now please. What number do I call to find a human.
-
Dolores
(@Dolores40219975) reported
@TELUS Cancelling Telus tv channels. Botox Brian is not anyway near major news network calibre. Tucker is funny, real and truthful. What is Fox afraid of? China/Biden/Soros supporters…so sad🥹
-
Dolores
(@Dolores40219975) reported
Cancelling Telus tv channels. Botox Brian is not anyway near major news network calibre. Tucker is funny, real and truthful. What is Fox afraid of? China/Biden/Soros supporters…so sad🥹
-
@carol-ann #istandwirhIranswomen #slavaukraini
(@Carolannbagan) reported
@Feisty_Waters i'm with telus. mine goes off & on all the time. drives me even more bat **** crazy than i already am
-
Ambess/jays fan
(@Ambess18) reported
Hey everyone! Note that @Bell increased my cellphone bill even though they are offering the same deal with my employer. I wasn’t with them even two years! Do NOT switch to #Bell !! I was with @TELUS for over twenty years and I never should have left! #customerexperience
-
Tim J
(@TimJ72371546) reported
@Shawhelp What's the explanation for the outage. I need to know what compensation I will be given. As service with Telus is still up and no power outages happened in the area. Depending on your answer I will file my case and complaint with the CRTC
-
David Sawatzky
(@hiebzky) reported
@terriwpg I've been with Public Mobile (owned by Telus) for a couple of years now. Great if you don't care about data. Never had reception issues.
-
linefinder
(@charles_wambolt) reported
@Greg_Beau @TELUS You need an interpreter if customer service is required