Telus Outage Report
Why is my Telus service not working?
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (45%)
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Phone (30%)
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Wi-fi (10%)
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TV (6%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Vancouver, Montmagny, Calgary, Swift Current, Edmonton, Spruce Grove, Duncan, Kelowna, London, Ladysmith, Prince George, Toronto, Morinville, Montréal and Surrey.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Wi-fi | |
| Vancouver |
Total Blackout | |
| Montmagny |
Wi-fi | |
| Calgary |
Internet | |
| Swift Current |
Internet | |
| Vancouver |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Gillie
(@thisisgillie) reported
@TELUS @TELUSsupport I haven't had internet since Sunday evening. I work from home. Today I had to use a mobile Hotspot from my phone to barely get through work. Do you not care about the outage in Millwoods? This is ridiculous. Every time I call I can't get through. Frustrating.
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mushisushi
(@mushisushi) reported
@TELUSsupport - Telus website is never working when I try to check my bill and try to pay. Logging in took multiple attempts to load, bill would not load. What's wrong with the site?
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Julia M. Hodgins
(@juliamh1970) reported
@TELUS The internet outage affecting 8 zip codes in Vancouver Island that started oct 31 at 6:50 am is not solved yet!!! at least 250 households (mine included) are still OFFLINE, TELUS says nothing useful and silences the issue. Canada pays the most costly phone service....
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Julia M. Hodgins
(@juliamh1970) reported
... yet the service is one of the worst, available, the technical support leaves a lot to wish for, and the customer service trivializes our claims. Many of us who telecommute have a very bad time, while Telus plays with us!!!
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pranav shelat
(@pranavshelat) reported
@TELUS billing issue. Frustrating.
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illiterati
(@JasaitisSil) reported
Typo. Actually the white screen threat realized was with Telus. Fido was another problem. Oh those KI numbers. I wonder does a social media site say like twitter have that infernal KI #.
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Tova 😷 🇨🇦 Vaccinated!
(@tovamrtn) reported
@TELUSsupport regarding outage in calgary NW a full day of no internet no Optik is probably enough with no information. Please do better @telus
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Shane🏳️🌈 🇺🇦
(@SocialAssassin2) reported
Been with Shaw cable/internet my whole life…until yesterday. Made the switch to Telus. Not crazy about the on screen guide but everything else seems to be better with Telus. Nice to have an On Demand section for wwe network content as well.
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Nobody's Fool
(@Canadian_Guano) reported
@Telus now charges you 1.5%+GST if you pay your bill with a credit card. Will do anything to bleed you dry. Well time to go looking for another cell phone provider. Cell phone charges should be going down, but with @telusmobility they keep on going up.
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Mannifesto
(@myfesto1) reported
@mariancanchica @TELUSsupport 6 hours and counting for this outage.....Luckily I'm able to connect through my hotspot to work but @TELUS better not charge me for going over my data allotment this month!
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Terra 😷
(@VanIsleVeggie) reported
@TELUSsupport Worst customer service. I’m now 5 hours and 40 mins plus into dealing with your double billing issue. Getting runaround being passed between different departments with 40 min holds each time. Scheduled call back never happened. No on hold call back service. #Telus
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ahad
(@ahadadream69) reported
@telus please for the love of god fix your mobile data reception. Keeps going in and out
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Peter Menzies
(@Pagmenzies) reported
“The Big 5 CDN communications, Internet and media conglomerates—BCE, Telus, Rogers, Shaw (Corus) and Quebecor—saw their revenue, individually and collectively, rise to $63.7 billion, an amount equal to a little over two-thirds of total revenue across the network media economy.”
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DiDi Star: ✨Normal✨
(@DiDiStarshot) reported
@GlimmerPeaks Telus, a Canadian company. I should note, I am physically as far from the router as possible in this house and on a different level. I don’t blame their service, I am just too far from the wifi.
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Kevin
(@KpHeaney) reported
Hey @TELUS Why don't You PAY ME, to take the 5 BILLION surveys you guys send to me every time I'm forced to call Customer Service? Please take this 10-12 Minute Survey. Uh how about $50? Or 2 months free?
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Anna du Bois
(@AnnaduB89912986) reported
@TELUSsupport why can I not get ANY support from Telus for the broken phone that you sold me?
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Karen Roberts 🎬🎥
(@Karen_L_Roberts) reported
Worst Customer Service from @TELUS @TELUSsupport 3 tries to get though and I have to go through that automatic system it’s useless, once I get past that on hold for 15 mins then the phone will ring 3-5 mins, then cuts offs. All this to fix something I was pressured to purchase.
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Kelvin Wah
(@thethirdslot) reported
one day i will own enough telus stock to offset this stupid credit card fee in dividends
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Michelle Gutkin
(@MichiGee) reported
How does a Telus outage affect my Bell cell? So confused. So no wifi, tv or phone/data access. Tabletop games here we come(?)
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⚠️ 𝗕𝗘𝗡𝗥𝗬? 🌡️
(@nihilanthian) reported
@XenHodgePodge // ah ****. i'm PRETTY sure we watched it through like. telus. but that's not gonna be much help if you don't live in canada LMAO
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Arin 🤯
(@Zucoo03) reported
The way Telus is down for in home wifi and mobile data is also cutting in and out but they’re not even commenting on it anywhere ermmm… maybe Rogers wasn’t so bad
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Austin
(@pingaustin2) reported
@mariancanchica @TELUSsupport Sage Hill, close to 4 hours of down time now. Spoke to Telus after waiting more than an hour, CSR had no clue. Worse still, tried using my phone as a Hotspot so I can at least reply work emails, it won't connect. Only switched to Telus mobility 3 weeks age, regretting already
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TM
(@tapasya77) reported
@TELUS @TELUSsupport any update on the Nolan Hill outage, don’t have internet services yet. #abstorm #telus
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Shwetha
(@Shwethashyam87) reported
@renatahale @TELUSsupport It’s still down for us and it’s been that way for the past 30h. TELUS keeps saying they are working on it but no updates. Sent a DM on Twitter but no reply. Chat gets disconnected and phone wait times are more than an hour.
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Bushra
(@BushmajBushra) reported
@TELUS any update for Nolan hill outage?????
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New Stevie
(@Scubasteve_1981) reported
Hey @TELUS @TELUSsupport can you please stop selling my phone number to 3rd parties. I've been a client of yours for a few months and have never with any other company recieved so many spam calls. Time to stop this. It's terrible business practice
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HM00
(@HomiMirza2) reported
@CP24 Telecom is oligopoly in Canada. Prices won’t come down. Just empty promises. Wouldn’t really make a difference , even Rogers uses Bell fiber optics in some areas. Fido / Virgin similar prices , Bell, Telus and and Rogers same plans - only difference is the customer service.
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El Floppo
(@PlayboiArii) reported
Telus having issues preventing me from doing anything rn. This must've been how the Rogers people felt a couple months ago
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Shaun Umscheid
(@SnakeEyesWeldin) reported
@TELUS So what your saying is is your network will get worse and less reliable. You’ve gone down hill since the spring.
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Albert Kamps
(@AlbertKamps) reported
@TrevorTJJ Tried the Telus hub. Being close to Hwy #2 makes it slow down during heavy traffic. It seems almost all new vehicles have some sort of internet connection. We have a second remote property where it works fine.