Telus Outage Report
Why is my Telus service not working?
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (50%)
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Phone (21%)
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Wi-fi (11%)
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TV (7%)
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E-mail (6%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Ottawa, Calgary, Edmonton, Vancouver, Burlington, Burnaby, Dawson Creek, Langley, Toronto, Oakville, Victoria, Montmagny, Sidney, Sherwood Park and Saint-Georges.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa |
Internet | |
| Calgary |
Internet | |
| Edmonton |
Internet | |
| Vancouver |
TV | |
| Edmonton |
Internet | |
| Calgary |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Helsa
(@HevaniBC) reported
@INTERAC Where’s the redundancy? IT 101 is for 24/7 services you have redundancy from another ISP. No DRP (Disaster Recovery Plan) in place? How can such a critical service, including 911, not have both? Telus out West is a far more stable choice with better coverage than Rogers!
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613_Me
(@613_Me) reported
@RogersHelps @Rogers In #ottawa #rogers is back but we only have one bar of service. Can open apps but articles won’t load etc. can make phone calls now. Can finally check for offers from BELL and TELUS. We had a 4 DAY OUTAGE from Rogers in May with ZERO credit offered and now this bull.
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Dan Gray
(@thehypothetical) reported
@thevivafrei @theJagmeetSingh @PierrePoilievre There's only 3 companies with an actual network AFAIK unless you include some local cell towers that only cover parts of some major cities. Rogers and Bell/Telus (same network).
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Dan Gray
(@thehypothetical) reported
@thevivafrei @PierrePoilievre You're wrong on this one, man. The only other network that was working was the Bell/Telus network literally because it's the only other network LOL
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Brian
(@BCBoisvert) reported
@steeletalk There was another way(theory). Pop the sim card from the rogers phone to make it simless and then try. All networks accept 911 calls from a mobile. Even with out paid service. My theory is the simless phone would connect the call through a functional network, Bell or Telus.
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Mike Harrington
(@mdharrington111) reported
@BodenschatzRyan Not sure what happened, but near midnight alberta time my Fido phone switched to telus network for about an hour before service was restored, no data but the carrier was indeed telus. I assumed they gave up and made the very deal you are suggesting, albeit very late.
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Nate bucknor
(@TheHausOfN8) reported
@iPhoneinCanada I’m with @TELUS . I don’t have these issue.
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Bernard Beytell-Johnson
(@BernardBeytell) reported
@HaruunYEG Finally, the truth about Telus comes out - abominable service - one waits for around an hour on the phone to be answered - outlandish !!! They have it coming- got away with it for too long.
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Joe Gage🇷🇺
(@hardcore_tits) reported
@SWCalgaryGuy @PierrePoilievre What are you talking about? Rogers, telus, bell, all owned by the same guys that control the monopoly, you only competitors have *** service because they control all the towers
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Mark VA2MM 📻
(@markenvoyage) reported
@TrevorHickey81 @merry123459 I don’t recall any multi-hour compete Canada-wide outages lately on Bell or Telus. Rogers has had at least 3 in recent years. Maybe just bad luck, or the vendors they use that are different from Bell and Telus, or network architecture - I really don’t know.
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Izzy !
(@bizzy_bomb) reported
@LaughinOutPain I'm a Telus user and I literally had no idea the internet was down until this morning
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Karen Ritchey
(@karenritchey) reported
@MrStache9 Telus wasn’t/isn’t down. Jon needs to do more homework.
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MgS🏳️🌈🇨🇦
(@MgS_2011) reported
@DavidM_yeg @kim_siever In other words, the backbone of the networks being decoupled from the providers and run as a regulated utility. Its focus is on ensuring the network(s) themselves remain viable … not on whether Rogers, Telus or whomever make a **** ton of money.
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adrien
(@politicalamber) reported
When millions of Canadians lost their internet due to an outage at Rogers, many people were affected, and yet people were also able to go to relatives' houses and connect to Bell or Telus. If the State controlled one federal wireless service, that option would be off the table.
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JWilliams
(@Torcan1) reported
@JeffKirdeikis Your tweet misleads people to believe all Canada is shut down. It only affects those on the Rogers system. Bell, Videotron. Telus and other providers are working just fine.
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Marcee
(@Missm141) reported
@mvbenter @MrStache9 I won’t ever switch to Rogers. I had Shaw where I live. It was beyond awful. I now have Telus & it’s been good. Had a Rogers cell, never could use it anywhere. Went back to Telus for cell, never had a prob since. I’m in Ab for reference
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Patrick Dusablon
(@PatrickDusablon) reported
@David_Moscrop CRTC top levels are stacked with former Bell/Telus/Rogers execs, and more often than not they act like they're still in the private sector and being paid by their former employers rather than the public service.
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MG Chauvet
(@MGChauvet) reported
@maureenholloway Apparently the WEF was behind the Rogers outage and some are certain Canada is the testing ground for world **********. But aside from that I think some folks couldn’t check their Twitter feeds, Bell stayed quiet and Telus visibly doubled down on its advertising budget.
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maureen
(@maureen20shawc1) reported
@JustinBarracosa @danni_flach @Shadeau90z It’s not, I’m with Telus and have no issues with their service.
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NB
(@yourchoice14pm) reported
@thevivafrei @theJagmeetSingh @PierrePoilievre Viva, Rogers, Bell, and Telus own the smaller service providers. In the competitive Law, it states u must have more then 2 service providers for it not to be a monopoly. Should say 6 or more. If there were 6 or more, cell bills would be $20 a month like in the US.
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S Metharp
(@SMetharp) reported
@LyndonGeorge1 This is the reason I have kept my Telus land line except that they force-converted it to fibre this year and now will lose it via same outages as all other companies. Even if system isn't down. with a power outage, battery only lasts 4 hours before no phone.
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Patrick Dusablon
(@PatrickDusablon) reported
@gmbutts @MarkDWiseman Maybe if the practice of appointing former Bell/Telus/Rogers execs to the top ranks of the CRTC ended, we might get somewhere. More often than not, those guys act like they're still working in the private sector and not the public service.
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maureen
(@maureen20shawc1) reported
@print3_d @Shadeau90z I went to a couple of restaurant’s and even though I’m a Telus customer could not use my debit card only cc and cash.
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Tom Teotico
(@tomteotico) reported
Prefer to have my utilities provided by separate companies. Incase one network goes down and Im not completely offline. #fidodown #rogersdown Internet = Shaw Cellular = Fido (Rogers) Landline = Telus
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Rob Kershaw
(@RTKershaw) reported
@CyaraBird Being in the equipment business I've learned **** breaks and some weeks **** breaks everyday. I wonder sometimes if we don't spent to much time looking for deeper meaning rather then realizing sometimes **** happens. Then again maybe someone at Telus or Bell turned off a breaker
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xx
(@xuxxsa) reported
@VLUTHERR don’t go to telus, I don’t get service in the most random places. must be a lack of towers or sumn
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leea887@gmail.com
(@AL_YYC) reported
@tedfieldglobal @GlobalBC Still have working rotary phones at my parent’s home. On Telus so no issues yesterday.
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Neota 🧚♀️🇨🇦✌💗
(@Neota4) reported
@JustShadoe @merry123459 That's how I feel about Telus. I'd use smoke signals before I'd ever give them another dollar. I think they're all crooks but Roger's customer service is the best.
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WordStitcher
(@WordStitcher) reported
@merry123459 I'm using Shaw and had no problems at all - although my email and internet were certainly a lot faster. I use Rogers only for my cell, which is turned off. Telus is my landline - which maybe I should hold onto for a while longer.
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greycloud61
(@greycloud61) reported
@RdLessTrvled @unspinthespina1 After repeated attempts by Telus to switch to FO we declined and found out copper service isn't going anywhere. All a marketing ploy to get you to get more services. No thanks.....