Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (21%)
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Wi-fi (11%)
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TV (7%)
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E-mail (6%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Langley, Edmonton, Burnaby, Ottawa, Calgary, Vancouver, Burlington, Dawson Creek, Toronto, Oakville, Victoria, Montmagny, Sidney, Sherwood Park and Saint-Georges.
| City | Problem Type | Report Time |
|---|---|---|
 Langley |
Internet | |
| Edmonton |
Internet | |
| Burnaby |
Internet | |
| Ottawa |
Internet | |
| Calgary |
Internet | |
| Edmonton |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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we can still do better
(@pnaught13) reported
@i_plan2 @TheRyanSupreme I’ve always been with Telus. I’ve yet to have a service interruption issue. Exception being when a severe wind storm seriously damaged a couple of cell towers.
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Vincent Pun
(@punvin) reported
@FidoSolutions Use a multi-vendor solution. I am about to go Fido/Telus for phone and data separately
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AJohn
(@theoriginal87) reported
@RogersHelps So I assume you'll be covering everyones wages of the people who couldn't work today due to your almost 12 HOUR services outage?! I'm currently still with NO service, and I recently switched from Telus. You gotta make this right @Rogers
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Amanda MacFarlane
(@Amandieemac) reported
@StephCatherine3 @Rogers Hey Stephanie! I work for @TELUS and If you want a reliable network and award winning customer service. Give me a call tomorrow and we can discuss some options - 905-875-1882 :)
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Mrs-Kolby
(@KolbyRizzo) reported
@Hollymcc3 @Brad604 @MineerBrett I’m transitioning everything to Proton mail. Telus’s move to gmail is a bad idea.
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Amanda MacFarlane
(@Amandieemac) reported
@alexanderfinbow @AboutRogers Hey Alexander! I work for @TELUS and If you want a reliable network and award winning customer service. Give me a call tomorrow and we can discuss some options - 905-875-1882 :)
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DON’T DM ME 🙅🏾♀️/ GlowingGhanaian✨| 🇬🇭♌️🦁
(@RealGhanaian) reported
Ayo @Rogers take a lesson from @TELUS when they had an outage a couple of years ago they gave their customers $10 off their bill
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Cathy
(@AmygdaloidSpew) reported
@theJagmeetSingh Telus does well in the West with their cable but it's not in the East; they provide good service; they would give Rogers some motivation if Telus were to move East.
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Amanda MacFarlane
(@Amandieemac) reported
@Qtktkat Hey Katie I work for @TELUS and If you want a reliable network and award winning customer service. Give me a call tomorrow and we can discuss some options - 905-875-1882 :)
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https://open.spotify.com/hal9000
(@hal_9000w) reported
@FidoSolutions @TELUS phone has no service vancouver island on fido not sure what towers wr use but not working at all whp do ya
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Bob Ingles
(@ingles879) reported
@CP24 Thinking very seriously about Bell or telus as service with Roger's is very expensive,,
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Roberto_1978
(@Robbie_Sharda) reported
@SpacBobby @gurgavin All my buddies that have Rogers or Fido still saying no service in BC Good thing I got Telus!
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MarleneJF
(@MarleneJF4) reported
@staceykate1973 Telus is working fine in BC. I even did some FT earlier today and no issues.
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Bill Oakman
(@billoakman) reported
@RobOakman @TELUS Look into Virgin Internet. They use the Bell network (essentially Vibe) but at a much reduced price. I have been using them for over 2 years. It was even installed by a Bell technician.
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we can still do better
(@pnaught13) reported
@jannarden My #Telus network seems to be working just fine.
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alyssa🍄🪴🪐
(@alrmp_) reported
telus had an issue with their towers last month and sure it wasn't for a whole *** day and it wasn't canada-wide, but there's always room for error. once the issue was brought to attention, it was flagged and fixed within an hour and a half. i know the situation is diff with
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John Ross
(@Johnkelsey1989) reported
@RogersHelps Until you invest in your system..there will always be problems Time to give telus a chance Crtc has to block these monopolies We have no choice..but to accept the most expensive cell phone networks in the world
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Erica Young
(@ericapomme) reported
@TELUS @TELUSsupport Is there a way to *completely* opt out of TELUS marketing calls? I’ve never had a provider for any service who has such a hard time with “please don’t call for marketing purposes again”.
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ZekeNews
(@ZekeNews) reported
Tick Tock @TELUSsupport !! Just passed the 2 hour wait... call started at 4:34 p.m. - I just need to access my email. Yes, you sent a code so I could get a new password - but you sent it to email I cannot get into!! I have been a #telus member since 1996, service $uck$. @TELUS
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Jeff E-A
(@jesselampah) reported
@FidoSolutions So here is the problem I have. How is it that when your network is down and I make a call using my fido phone using my home Telus WIFI, it counts against my Fido minutes?
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Sparkle Love
(@Sparkle_Love12) reported
@RogersHelps Please let us know how we will be compensated? We need better priced plans. This is not good @TELUS help us!
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Jacob Surell🇨🇦
(@JacobSurell) reported
@xoxmaraj @thereaaaldd Koodo is to telus what fido is to Rogers ... been with koodo for 10+ years not one issue
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Amanda MacFarlane
(@Amandieemac) reported
@Slick__Nik Hey Nikki! I work for @TELUS and If you want a reliable network and award winning customer service. Give me a call tomorrow and we can discuss some options - 905-875-1882 :)
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Douche Brewski
(@douchebrewski) reported
Told the ex-wife the #rogers outage was the reason why I was late e-transferring the child support payment this month, but the jokes on her because I'm on a pre-paid plan with Telus.
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Happy Canadian/ LovingBidenHarris🇨🇦🇺🇸
(@CanadianResist2) reported
@HighlandsQueen @AJB_87 @CP24 We have Telus and Virgin for our phones so weren’t affected. Feel bad for everyone though. 😳
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ƬΉΣ ПΣPΉIᄂIM
(@RyMorgy) reported
@BobBushkowski @telusmobility @RogersHelps Telus is also down because it’s Rogers. This meme sucks.
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Amanda MacFarlane
(@Amandieemac) reported
@effed_urmum Hey! I work for @TELUS and If you want a reliable network and award winning customer service. Give me a call tomorrow and we can discuss some options - 905-875-1882 :)
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CircularLogic
(@CircularLogic89) reported
@Moose3366 @RogersHelps Did Bell or Telus provide compensation following their massive outage Aug 2020?
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Amanda MacFarlane
(@Amandieemac) reported
@TIFFable Hey Paul I work for @TELUS and If you want a reliable network and award winning customer service. Give me a call tomorrow and we can discuss some options - 905-875-1882 :)
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Amanda MacFarlane
(@Amandieemac) reported
@Mcilveen24 @Rogers Hey Dave I work for @TELUS and If you want a reliable network and award winning customer service. Give me a call tomorrow and we can discuss some options - 905-875-1882 :)