Telus Outage

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

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Telus problems in the last 24 hours

Telus Outage Chart

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

  • Phone (70.30%)
  • Internet (16.67%)
  • TV (4.79%)
  • Total Blackout (3.14%)
  • Wi-fi (2.97%)
  • E-mail (2.15%)

Telus Comments

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Telus Issues Reports

Latest outage, problems and issue reports in social media:
  • mattxdaniel matt daniels (@mattxdaniel) reported

    Let me make this very clear: I never not want to see your videos of the new art installation at Telus Sky. Spam my feed with that. #yyc

  • lindsmcnally_ lindsay (@lindsmcnally_) reported

    Really wish mobile phone companies sent the same info to the people in stores when it comes to support as they do on chat/phone calls @TELUS

  • callmer0b Call me Rob (@callmer0b) reported

    @_ThePrncss @Shawhelp I got rid of Shaw and went to Telus Fiber 300 down and 300 up. It is the best, haven't had an issue yet. Shaws 20 up is horrible!

  • SecretNight092x JRose • St⭐️rlight (@SecretNight092x) reported

    @TELUS I’ve had a TELUS mobile account for years... yet every time I try to upgrade my phone online my home address is non existant in your system and no agent can help. I also live 900km away from a Telus shop.

  • inikoblue Iniko Blue (@inikoblue) reported

    I was on hold with @TELUS for 30 minutes. Someone finally answers and the connection is so bad because the person isn’t in Canada and the call is cutting out and gets dropped. The irony of this is that they are a telecommunications company.

  • inikoblue Iniko Blue (@inikoblue) reported

    I was on hold with @TELUS for 30 minutes. Someone finally answers and the connection is so bad because the person isn’t in Canada and the call is cutting out and gets dropped. The irony of this is that they are a telecommunications company.

  • ChrystalizedMe Chrystal Willock (@ChrystalizedMe) reported

    I have never dealt with a more infuriating company than @TELUS seriously if you need internet go with someone else.

  • jfmezei Jean-François Mezei (@jfmezei) reported

    There are other TV signal aggregator/distributors. Telus for instance doesn’t have satellite service but offers the same service via fibre to smaller BDUs in its territory.

  • Humdrumoleab Rip van winkle (@Humdrumoleab) reported

    @Neil_Zee It's too bad it's a Telus building...

  • ap01 Ana Pruim (@ap01) reported

    @TELUSsupport i'm getting really sick and tired of having to contact Telus every month because i keep getting overcharged PST. Every month they say they have fixed the issue but here i am again with a new bill and once again being over charged PST

  • rosyhobi 🐰 with luv (@rosyhobi) reported

    @TELUS whenever your spotify ad comes on it makes me want to die why ******** would you make that

  • EntwinedPuppet Robin🐺 (@EntwinedPuppet) reported

    I think if a purge were to take place, my wish would be that @TELUS and their horrid internet be first on the chopping block. I'm paying through the nose for this shitty service, the least they can do is bump my upload speed to at least 3, and my downspeed to 15 @TELUS ..........

  • tdm9 Troy Mollin (@tdm9) reported

    @OilDonkey @Shawhelp Don’t have that problem with Telus Optik. They will probably give you something decent also if you switch. Like a tv or tablet. Just saying!

  • Langelyyyyy DIN☆H (@Langelyyyyy) reported

    @augustgirl515 Koodo is one of the more popular ones - mobile plans are stupid expensive up here if you go with any of the big 3 (Bell, Telus & Rogers), but Koodo is competitive. It uses Telus towers for service so you still get really good coverage!

  • needybabbydoll james (whispy j. dewpebble) (@needybabbydoll) reported

    @TELUS ive had my phone for leass than two weeks and its been discounted from the service 5 times in the last week. wtf

  • TracyGreenBC Tracy Green (@TracyGreenBC) reported

    @dalmonteTC @CityofPoMo @CityofPoCo @cityofcoquitlam @pdacoquitlam @ArtsConnectBC @PoMoLibrary @ReadLearnPlay @CoqLibrary @EvergreenArts Hey @SalmonRuth @drrobbutler @meltmovie not only is there money for production, if you've produced something you can apply or have it shown on the Telus network across BC.

  • TELUSsupport TELUS Support (@TELUSsupport) reported

    @kevinborst It is automatically enabled during installation. Existing customers that were previously using TELUS-2.4/TELUS-5G network names might not have it automatically enabled as it would cause connection issues for devices with the old SSIDs saved.

  • tjlschneider Tim Schneider (@tjlschneider) reported

    @britl I’m sorry to hear that Brittney! I’ll check my network at Telus. I know a lot of people that work in those areas.

  • AxleRider Ben (@AxleRider) reported

    @CWTAwireless What we to break up the oligopoly of Rogers, Bell & Telus and force them into allowing smaller resellers access to their network infrastructure. It would drive down prices and eliminate the need for lobbyist shills to tell us how great we have it...🇨🇦

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Vancouver, British Columbia

    Every single time I have to talk to @TELUSsupport (often) it’s a great experience. I know people have TELUS issues but I am consistently pleased with their service and not enough people say positive things on this yelling machine.

  • JohnnyDepanneur Shocker Khan (@JohnnyDepanneur) reported

    whoever assembled our Permanent retail playlist has done an interesting job of making it so 80% of the time it sounds like a telus commercial is playing, 15% of the time it’s an outdated hit like shape of you, and the last 5% is some bizarre can-con shit like snow’s informer

  • daisy_kwan RC🐰🌈 (@daisy_kwan) reported

    my internet is so slow today so my articles on fns are taking forever im going to do a riot outside of telus

  • LaurenHerschel Lauren Herschel (@LaurenHerschel) reported

    @xvcrimsajadevx @calgarytransit Telus is having internet issues so it’s probably this.

  • DGFund DoGood Fundraising (@DGFund) reported

    @benevity Thanks for your message, we sent a few responses to support and have not received any reply back yet. Our application to @TELUS didn’t go in because of this error, and we are concerned

  • M__Painter M (@M__Painter) reported

    I know...asking too much. Can't get cheap phones without a full data plan...still wondering what has the best service though. #phoneplans #rogers #freedom #koodo #bell #telus

  • spencerdjblake Spencer Blake (@spencerdjblake) reported

    I don't know what's worse - that I'm on hold for customer service with @TELUS after having cancelled my account 5 (!!!) months ago OR that their hold music is some awful dance remix of freakin' Harvest Moon by Neil Young.

  • wallygoodtimes Walter Lyng (@wallygoodtimes) reported

    Well, congrats @FidoSolutions @Fidomobile you have officially lost a customer. Been with this provider for 11 years + and have always paid my bills but they won’t budge on a bogus $345 bill because of mystery data overages. @koodo @bell @TELUS (NOT @Rogers)

  • mchugh_meow kaylss (@mchugh_meow) reported

    seriously **** @TELUS biggest scam in the game

  • ACJamieFox Jamie Fox (@ACJamieFox) reported from Toronto, Ontario

    @Skeeter00007 @Rogers @TELUS Greed never gives.

  • NSRasta Rasta ™ (@NSRasta) reported

    @golfnnascar @Skeeter00007 @Willy_xcd @Rogers @TELUS @Bell We don't even have basic Cellular services in #Halifax capitol region with #Bell. The map says they have service, but we pay for 5G on Spadina, not PHONE SIGNAL 100kms from city center.

  • NooriAlsa Nooritelli🇸🇦 (@NooriAlsa) reported

    @Shawhelp hi I contacted ur agents three times complaining about how slow my internet is ! It’s 2019 and I still cannot wrap mY head around the fact that your internet is only working when I’m 1 meter away from the router!!!! Fix this or money back. Maybe @Telus have better deals

  • pinder_scott sports fan (@pinder_scott) reported

    @Shawhelp I told you your service sucked. Lost my hockey game again. Thx shaw. Wish I had Telus #telus rocks

  • JebCulp jeb culp (@JebCulp) reported

    @CraveHelp As of last night I can no longer view Crave on my Apple TV 4k, although I can watch on my PC. Error message is "you must subscribe, contact your TV provider. I sub through Telus. Help please.

  • loraanjos Lora Anjos (@loraanjos) reported

    @TELUS @TELUSsupport Call to cancel. On hold for an eternity after someone says he's getting someone who can help. Can't tell you how many times this has happened. The worst plans and service EVER. I am walking to a new provider now. It feels good.

  • JebCulp jeb culp (@JebCulp) reported

    @CraveTVHelp I have a Crave sub through Telus. I watch with AppleTV. As of last night, can't watch anymore, although I can watch on my PC. Error message on AppleTV is "This content requires a your TV provider. Help please.


    @MetroPCS Already Spent Several Hours Contacting All Of The Cellular Phone Service Providers In Toronto, Ontario Canada Such As Public Mobile, Fido, Rogers, Bell, Telus, Chatr, Freedom, Etc. About Porting My American Cellular Phone Number To Their Phone Service and All Of Them


    @TMobile Contacting All Of The Cellular Phone Service Providers In Toronto, Ontario Canada Such As Public Mobile, Fido, Rogers, Bell, Telus, Chatr, Freedom, Etc. About Porting My American Cellular Phone Number To Their Phone Service and All Of Them Do Not Port United States

  • enasupladita Row Dela Pena (@enasupladita) reported

    Tried @TELUS @TELUSHealth @babylonhealth and I'm happy with the service. Spend minimum of 3 hours in the clinic everytime to get prescription refils. The Doctor is friendly. My off today is not wasted waiting in the clinic. 👍

  • sucksatDFS Sheldon Heaton (@sucksatDFS) reported

    @nothatsyou @TELUSsupport Lol. Telus been garbage last week.. down in Alberta again for a good 10 minutes

  • mishi8 Michelle Johnson (@mishi8) reported

    @TELUSsupport Looks like telus mobility LTE is down again...

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    The CEM advised people to switch provider to either Videotron themselves; Cogeco, Rogers or Telus in order to not miss the hockey series. And/or buy the TVA-Sports signal via the web at a heavy discount (5$ instead of 20$). 14/x

  • corinna_link corbarlin (@corinna_link) reported

    Telus continues to give me unfair customer service! They will not own up to their mistakes. Terrible service from such a huge company. @TELUSsupport

  • bbuccnasty Moe Reyes (@bbuccnasty) reported

    Yo @TELUS is honestly the worst, talked to BELL and they can give me 20GB of data and nationwide text and call for 110, and TELUS currently chagrges me 220 for just 12 GB, nationwide text and call. Give me a reason to stay with you @TELUS

  • haremukai Chowkidar mukai (@haremukai) reported

    @Apple Anything but please no TELUS dropped calls, delay connecting a call what a horrible network consistently putting any hardware to shame

  • woozyasfuck Tyler McLachlan (@woozyasfuck) reported

    Well making the decision to switch to @TELUS from @Rogers sounds totally great to me! And to mention the unprofessional service received from Donald made the decision even easier! Oh and Rogers, when I switch, you will not be receiving the Device Balance fees for the phones!

  • SeanRobinson09 Bluenose (@SeanRobinson09) reported

    @TELUS is one of the worst companies that is out there. Been a customer ever since I have had a phone and still no improvement. #ripoff

  • ___JONAH___ Jonah Boyar (@___JONAH___) reported from Calgary, Alberta

    Our new @TELUS 4K box actually sucks *****... I think we should switch providers because of how crappy it is.

  • 78Diane nothingtoseehere (@78Diane) reported

    On hold over 40 minutes with @TELUS Good help on Twitter but the phone help is abysmal. W wha w been charged US charges and have never left Canada. Yep no service in Canada (Gulf Islands) but there is in the San Juan Islands

  • Sgt_Scrooge Sgt. Scrooge (@Sgt_Scrooge) reported

    Telus can litterally go **** themselves like i pay for internet for it to ******* work not for it to ******* cut out every 10 mins holy shit what ********. I am fuckig FUMING

  • Hoogie1980 Brad Hoogenberg 🇨🇦 (@Hoogie1980) reported

    Seems the @TELUS mobility app and website are down right now. Maybe that means RCS might be getting implemented. #wishfullthinking @TELUSsupport

  • originalaxtion Wayne Jackson (@originalaxtion) reported

    @EmmaMayMMA @TELUS I don't know, but Holy crap, where do I get one. My zoom sucks.

  • carlymaek Carly M (@carlymaek) reported

    @TELUSsupport I had Shaw for 4 years and never once had to call for support. I’ve had telus for one month and have had to make 2 service appts, and 3 phone calls that all took over 1 hour. I have little kids, I can’t spend 1.5 hours on the phone. Seriously regretting the switch.

  • carlymaek Carly M (@carlymaek) reported

    In my 4 years signed up with Shaw I never had to call once for technical support for TV and internet. I’ve had @TELUS for one month and have had to call 3 times at over a hour each call and have had to make 2 appts. In ONE month. Seriously regretting my decision to sign up.

  • cryan94 Chris Ryan (@cryan94) reported

    @TELUS you should be ashamed of yourself and the people you have working for you, Customer Service certainly does not exist in your company

  • VincentFarrauto Vincent Farrauto (@VincentFarrauto) reported

    Fellow Canadians!! We’re way to nice and we need to stop these cell phone companies from doing whatever they want!! @TELUS I know the reason for not joining freedom mobile is the lack of coverage but maybe if we all switch we could better the network and pay a reasonable rate!

  • danlong0808 Dan Long (@danlong0808) reported

    @calstampeders @TELUS No brainer. Biggest game, biggest moment, momentum changer, Ottawa never recovered!

  • nm_berta NM BERTA (@nm_berta) reported

    Continually shocked by poor customer service @telus @telussupport @TELUSBusiness Saturday - lies after Lies. transfers and hold time I’m told it’s “impossible” to activate my service on a Saturday. Corporate supposed to call me this AM - still nothing. Awful. Bye bye @TELUS

  • MisNix_ Niks (@MisNix_) reported

    @TELUSsupport Wow... well I guess my husband is going to have to stick with Shaw. There are 4 condo buildings on our property with one more being built. That's pretty unbelievable that Telus isn't willing to do more to gain customer's. Thanks anyway.

  • jaxsaid jaxsaid (@jaxsaid) reported

    Telus has been charging us $850/month for our business needs and Shaw just offered us same service for $350. 😮

  • BlockBuster_Guy Justin Robar / YT: BridgewatersFinest (@BlockBuster_Guy) reported

    Wow, I can't believe how bad Koodo and Virgin plans have gotten in the last two weeks since I last checked. Telus and Koodo just plain stopped offering the S9+ which I was considering, promos disappeared, and I'm left feeling glad that I can opt to wait a few more months.