Telus Outage Report
Why is my Telus service not working?
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
-
Internet (49%)
-
Phone (27%)
-
Wi-fi (9%)
-
TV (7%)
-
Total Blackout (5%)
-
E-mail (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Vancouver, Burnaby, Brampton, Summerland, Westerose, Toronto, Calgary, Montréal, Halifax, St. Albert, Montmagny, Richmond, Maple Ridge, Grande Prairie and Surrey.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
TV | |
| Burnaby |
Phone | |
| Vancouver |
TV | |
| Vancouver |
||
| Brampton |
Internet | |
| Summerland |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
-
Bukola
(@0lubuk0la) reported
I’ve been contacting Telus for the past two months with no resolution
-
Kache Miller
(@kache_miller) reported
@CR9090JK If your Telus go to cellular data and turn off your LTE use 3G for calling you will pick up a few bars of service. Porn hub loads a bit slower Kerfoot but you should be ok
-
Zach
(@zaxbux) reported
from
Victoria, British Columbia
Does anyone have any idea why some @Microsoft web properties (recently LinkedIn and Visual Studio Marketplace) randomly refuse connections? Appears to only be an issue on @Telus IPv6. Mobile data and IPv4 are not affected. 🤬🤯
-
ᴀʟʙᴇʀᴛᴀ MD ᴡᴀʀ ʀᴏᴏᴍ
(@AB_MD_WarRoom) reported
Jason Kenney says he doesn't think this is about him it's about protecting hospitals so he can sell them to Telus. Also Jason says we all know there are deep divisions in our society which is bad for COVID even tho it is what is needed to get ****** like him elected.
-
Mark
(@Mark48513376) reported
no voice connection on #publicmobile. is there a network problem? #telus
-
jeremy bernier
(@GermyBernier) reported
@TELUSsupport nothing but problems today with the internet in Langley BC is Telus down !?
-
Geriatric Millennial
(@BeingandZoe) reported
@ChalicothereX Assume the worst. It'll be run by telus health I'm sure, so it'll suck.
-
Hockey Time AB
(@HockeyTimeAB) reported
@CR9090JK Telus is an absolute farce, as is any telecom company in Canada. We pay outrageous amounts of money for sub-par service. And yes, it’s been worse than usual.
-
Petey
(@prophetplatypus) reported
@TELUS are you phoning from BC offering 40 percent discounts to customers but must tell last payment amount or use customer names? You or a scam?
-
Neal Jennings
(@nealjennings) reported
So now I'm off to go to a Telus store in person to deal with this ****.
-
Dan Bergeron
(@DAN_IN_VAN) reported
@telus is the network down again? Not able to place or receive calls
-
Chris Neil
(@ChrisNeil17) reported
@TELUSsupport do telus customers get compensated for all your service outages? I live in airdrie and already deal with bad reception, now I can’t do a damn thing, this is ridiculous
-
Sean €.
(@bigcurbss) reported
@TELUSsupport I just switched over to Telus mobility from Rogers. I’m in the middle of Edmonton and my data is unbearably slow compared to Rogers. Why is it so slow??
-
suffering constantly
(@WeebyDustox) reported
@raina_illune BROOOOOOO WHAT SERVICE DO U HAVE? I HAVE TELUS AND ITS LIKE 75$ for like 300 mbs
-
Samantha
(@SamanthaDRS) reported
@TELUSsupport No. I don't appreciate that TELUS is only interested in offering a courtesy when I'm ready to leave. That's not customer service, that's damage control. I've had issues for years, and the company has never cared. I'm an account # and some dollar signs, and tired of it.
-
Neal Jennings
(@nealjennings) reported
I'm now at the Telus store and they've literally never heard of my plan.
-
Chester Szypula
(@ChesterSzypula) reported
from
London, Ontario
@TELUS is the network down?
-
Jeff frost
(@Jefffrost41) reported
@CR9090JK @TELUS They say it’s the working from home people are the issue but I don’t see that changing anytime soon and not sure if they plan on fixing it. I negotiated a discounted rate since the level service decreased. If enough consumers do they same maybe they will figure it out
-
Cindy Wilinski
(@crwequine) reported
Next UCP presser; -We have partnered with Telus to create a user pay app for a not a vaccine passport passport that businesses will need to decide to enforce or not -Hinshaw is a hero -candy stripers as ICU staff -Sask is also bad -liquor sales stop at 6pm except for Jamieson 🤡
-
ᴀʟʙᴇʀᴛᴀ MD ᴡᴀʀ ʀᴏᴏᴍ
(@AB_MD_WarRoom) reported
As of today we have 269 ICU patients and are cancelling a whole bunch of surgeries and he says health care is going to bust pretty quick here. Except for Telus Babylon cuz they are always there to direct you to the emergency room which is closed.
-
Nadene
(@nadenemb) reported
Hey @TELUS .. my security system has been offline for a week because of the ****** service you're providing in Airdrie. When are you going to fix the issues that are happening and am I going to get a credit for service paid for but not provided?
-
𝙰.𝙼.𝚂. 🇨🇦
(@a_m_s_ns) reported
Dear, @Telus: Just want you to know that I won't be renewing my service with you: (1) Your throttled speeds are ridiculously low; at this moment, I can't even stream a bloody podcast! (2) You plan to raise my monthly payment from $75 to $80 for this mediocre service. #Telus
-
Samantha
(@SamanthaDRS) reported
I reached out to @TELUSsupport today because my internet, as always, is poor (to be kind). The issue has been prevalent for years, and during the height of the pandemic, the TELUS team urged me to have a technician come out. I was not comfortable with having a stranger...
-
Josh Arial
(@JoshArial) reported
@TELUSsupport I'm a service technician and I sell your products, would be nice if your service would function. Everyone I know on Telus / Koodo is having data issues. Are everyone devices going bad at the same time?
-
Bill Bradley
(@BillBradley_123) reported
@TheResi29618996 @TELUS Hmm..it's not possible to have anything else from Telus in this province except cell phone service and I think internet usb keys for people living in the middle of nowhere. I always wished they were, but that reminds me of Bell behaviour.
-
Samantha
(@SamanthaDRS) reported
TELUS now charges $150 fee for "non-TELUS" issues with the internet. When asked what was considered "non-TELUS" they simply stated "anything outside of the equipment". Fair. But to charge $150 to inspect the internet that they installed, poorly may I add (seriously, come look at
-
mattmagoo23
(@mattmagoo23) reported
@TELUS I just want you to know you have a person in one of your call centers that did an amazing job today on a 2 and a half hour call. He said his name was sammy but at the end said it was also Alexander. I just want this guy to know he did an amazing job ( I never got a survey)
-
AHR
(@ahopeross) reported
@yesssi Oh probably. Directly to like the Telus Super Ambulance or some ****.
-
Lisa Marie
(@MylisaDawn) reported
@TELUS sad to say goodbye but I must switch providers as I don’t have time to sit on hold, and @TELUSsupport isn’t able to help me. Was good while it lasted 👋
-
🍁Chad Bown 🇨🇦 🌾©️🍁
(@ranfurlyredneck) reported
@CR9090JK Get dropped calls everyday. Used to be w/ @TELUS back in the day. Switched to @Bell. Same ****. I can remember (10yrs ago) when it was good coverage, when they upgraded towers to 3-4g before my area population upgraded their phones to the current available cell service