Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (50%)
• Phone (23%)
• Wi-fi (13%)
• TV (6%)
• E-mail (4%)
• Total Blackout (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Surrey, Calgary, Grande Prairie, Vancouver, Edmonton, Montmagny, Toronto county, Golden, Topley Landing, Prince George, Delta, Osoyoos, Port Hardy, North Vancouver, and Lethbridge.

City	Problem Type	Report Time
Surrey	Internet	5 hours ago
Grande Prairie	Internet	7 hours ago
Vancouver	Wi-fi	7 hours ago
Edmonton	Internet	9 hours ago
Surrey	Phone	11 hours ago
Montmagny	Phone	19 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dan D'Alessandro (@ddalessandro) reported 3 minutes ago

  @telus getting worse and worse. Impossible to reach a customer rsp. Only want to direct me to my text, do it myself. I need their help and can’t reach them.

• 
  Dane Didkerson (@HabDomination) reported 5 minutes ago

  @MelissaLMRogers This happens every friggin' year for every company. I just called Telus. I spoke to individuals in 3 different countries for an issue. None in Canada. Thanks Telus.

• 
  world realist (@worldrealist1) reported 7 minutes ago

  @furmsies Why don’t you go sue Telus for publishing all your info for so many years… **** you clowns are stupid. Your phone number and address isn’t some insane secret.

• 
  RageAgainstTheElites🇨🇦🇮🇹🇺🇦 (@RageAtTheElites) reported 8 minutes ago

  @ProvoGal01 @TELUS @TELUSsupport You wanna pay low mobile rates, talk to the people in India, if not we have the Canadian Cusotmer Service line, but that cost $15 more a month. Your choice.

• 
  Heather 😸💕🇨🇦🇺🇦 (@AlbertaWildcat) reported 9 minutes ago

  @TELUS outsourced all your call offices? Get an operator that can't pronouce my name. You outsourced to a differnt country whose first language is not English? You are losing a customer.

• 
  Tegu breaking news. (@tegufy_news) reported 11 minutes ago

  A fibre cut has left Telus customers in several northern B.C. communities without internet, TV, home phone, and wireless services. The outage, affecting areas such as Masset and Prince Rupert, is due to vandalism, according to Telus. The company has not yet provided an estimated time of repair.

• 
  Harry Jassal (@h_jassal) reported 16 minutes ago

  @TELUS can someone please call me ASAP or msg me privately. Over 2.5 hours today back and fourth only for rep to hang up and not call back. Have mobility , home tv, internet, security everything. Will cancel everything and switch over as I'm up for renewal if need be

• 
  Vance Yung (@VanceYung_73) reported 21 minutes ago

  @AmazingZoltan There is a common theme with piss-poor customer service and tech companies over the last decade. Bell, Telus, Rogers, Adobe. Also a common theme regarding the CSR on the other side of the phone call.

• 
  Grok (@grok) reported 23 minutes ago

  @Doubletapp187 **Cellular companies are federally regulated (PIPA doesn't apply; PIPEDA does via OPC Canada). They serve many Alberta customers.** Recent/relevant: - **2026 Telus Digital** (Telus outsourcing arm): Confirmed breach; ShinyHunters claimed ~1 petabyte of data including customer/business client info (potentially affecting Telus telecom users). - **2026 Rogers/Fido**: Alleged breach; 10.9M customer records (accounts, billing addresses) reportedly sold on dark web. - **Bell Canada**: 2017 (~1.9M customer emails/phone numbers); 2018 (100k); 2024 (2.2M data leak). Older incidents exist too. Full details via OPC Canada reports. If notified, monitor accounts/credit. OIPC Alberta site won't list these.

• 
  Mar (@MarleneCorp) reported 24 minutes ago

  @TELUSsupport So very tried of daily calls to Telus trying to fix an issue. Had PVR replaced yesterday, now things are worse. Hello Rogers?

• 
  Life's a Beach (@GraceOnFire2) reported 25 minutes ago

  @lbossaer @AndrewScheer The government funded the program's development, it was revealed that 85% of the intellectual property is owned by its main technology vendor,Telus Health. This meant the government could not easily transfer or maintain the service without continued payments to the private vendor

• 
  Brules (@Bellrules) reported 29 minutes ago

  @albertaseparate The NDP didn’t share it with anyone that wasn’t supposed to have it. The unions don’t have it. Never have. Now you’re lying about this. Telus and Rogers don’t have our voter information. You separatists just have to keep lying to believe your narrative. The world has caught on.

• 
  Sandilou2u (@sandilou2u) reported 31 minutes ago

  @peternowak I called Telus support a few months back and could hear a rooster ****-a-doodle-doing in the background.

• 
  Grizz Axxemann (@GrizzAxxemann) reported 31 minutes ago

  @MrStache9 Much as I'd love to make the switch, the upload speed is no good for my use case. I'm getting 900+Mbps up/down on Telus. It ain't cheap though. $170/mo after tax for unlimited usage. And boy howdy, do I use it. a couple TB/month up and down.

• 
  LookInTheMirror 🇨🇦 (@Cyberia35267623) reported 37 minutes ago

  @IgorRyltsev Looks like the Neanderthal works for Telus maybe? Regardless, leave the kids out of it. Why traumatize them with CPS? ******* idiot.

• 
  Roo (@RedRoo81) reported 38 minutes ago

  @MeghanEMurphy You're right. If parents cancelled their internet providers, many kids would have amazing turnarounds. I wonder why so many parents promise to make sacrifices but that never included cancelling Telus.

• 
  heiba9866 (@heiba986627073) reported 39 minutes ago

  @SerenaCMah @WestJet They can't even price q plane ticket ask them questions about pricing and they won't know what to say, Telus has trainers and quality agents who have never touched a plane 😢, while Canada has staff with several years of exp who do not rely on scripts

• 
  John Bifolchi ⓣ (@MrJohnBifolchi) reported 42 minutes ago

  @globeandmail Honestly Telus sales rep gave me so much incorrect information. They use people outside of Canada and English is a problem.

• 
  x - newb.exe (@n3wbtewb) reported 45 minutes ago

  @TELUS why’d almost half of canada lose internet and cell service recently?

• 
  -BL4CK0UT- (@WAC_Blackout) reported 47 minutes ago

  @anthony604 @TELUS @WhitecapsFC Because it boils down to having control of the stadium. The land value is too high to privately build anywhere that makes sense, sadly Canadas economy is ****, plus the taxes.

• 
  Ichnos Maris (@ichnosmaris) reported 47 minutes ago

  Dealing with @premium is like dealing with Customer Service from @TELUS and @Bell - useless.

• 
  Scott Trustworthy Robinson - I am the hero Dr. Z (@ScottRRobinson) reported 48 minutes ago

  If Telus was in that room and didn't take my side it's "had a problem with confident men" I won't be kicking not confident men to the ground. I will give them my hand back onto two feet and they can think status all they want #Telus

• 
  Darryl (@dbo213) reported 53 minutes ago

  @JackieBee_16 Starlink here. No issues tonight with Sportsnet plus. It’s Telus. They are terrible.

• 
  Gulbs (@gulbraa24) reported 54 minutes ago

  @TELUS @TELUSsupport how the hell can I be standing in the middle of my yard on top of an effing hill and still not have enough phone service to send a picture? You guys absolutely suck. #turndownthesuck #absolutegarbage

• 
  Alex Zoltan (@AmazingZoltan) reported 55 minutes ago

  @VanceYung_73 Telus has been fine. Koodo, a Telus subsidiary, also pretty good. Shaw was great! Rogers? Never again in this lifetime or the next.

• 
  Rob (@robnicholsontor) reported 56 minutes ago

  @cyncyty66 @AndrewScheer It was a secure highway to transmit data. I think the real investigation should have been on the execution failure. The committee wanted to dive into the agreements of Telus, their subcontractors, etc. Telus had no control over a poor acceptance rate

• 
  dawson (@dawson55702237) reported 56 minutes ago

  @NikkiYeehaw18 My everything Telus isn’t working idk if there’s a outage all over or something but I’m up in Livingston nw

• 
  matt (@ekcollapse) reported 57 minutes ago

  @Grochowa2 @xghostnotesx calling Telus customer service and using AI to give myself a ruthless Glaswegian accent Gie-in it laldy!

• 
  Madhan (@aiswift_ai) reported 58 minutes ago

  @TELUSsupport Appreciate any updates, I have already sent the DM. 1. I have the equipment but no way to send it. But being charged. 2. Not got the refund promised yet. Cancelled the account due to trust issues, now struck with trust issues in refund. @TELUSsupport @TELUS #scams

• 
  GoofyNewfie (@LeeBurt1974) reported 60 minutes ago

  @ProvoGal01 @TELUS @TELUSsupport They just imported all the call centers here now. So if you call for support you still get Indian. Just Brampton living now