Telus Outage Report
Why is my Telus service not working?
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
February 01: Problems at Telus
Telus is having issues since 08:40 AM EST. Are you also affected? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (47%)
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Phone (27%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Surrey, Vancouver, Edmonton, Calgary, Langley, Montmagny, Port Moody, Leduc, Grande Prairie, Duncan, Vanderhoof, Fort St. John, Brampton, Victoria and Winnipeg.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey |
Wi-fi | |
| Vancouver |
Internet | |
| Edmonton |
Phone | |
| Vancouver |
Internet | |
| Edmonton |
Phone | |
| Edmonton |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Safety First
(@safety1222) reported
.@PublicMobile I don't need a robot for customer service. @TELUSsupport what's going on? You own Public mobile yet can't afford customer service. @TELUS wake up. I need reimbursement for 7 months charged on my cc without a sim card. #fraud
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He Who Trolls The Trolls
(@WhoTrollsTrolls) reported
@Irric_Keo @TELUS Are they doing that now? Wtf I never heard ****
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VanIsle Cruzer☮️
(@rebecca_barrow) reported
@jjhorgan DO NOT allow Adrian Dix to sully your reputation. BC healthcare is getting WORSE under Dix’s poor management. A health care minister should listen to PHYSICIANS and not BIG CORPORATIONS (Telus).
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Kevin Penner
(@macaddict_yyc) reported
@TELUSsupport Unable to login to my Telus account, your Identity server is throwing 502 bad gateway errors. Please fix.
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farz
(@farzN) reported
Hey @TELUS @TELUSsupport what is going on with your fiber optics technology. Since switching over our internet (in fact all home services) have gone downhill. We have the worst internet connection and in the past 3 weeks we have lost home phone line, cable, &internet 3X....
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Raghu Venugopal MD
(@raghu_venugopal) reported
TELUS manages my patient's WSIB submissions. This is a public service. "TELUS revenue for the quarter ending June 30, 2022 was $3.424B, a 2.36% increase year-over-year." WSIB should be wholly publicly managed.
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Rachel Malone
(@Caribosa) reported
@TELUSsupport Is your login server having issues? My Telus app isn’t allowing login and website giving Bad Gateway.
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Michelle Muldoon
(@paisleymedia2) reported
You assume it will fix itself but, it hasn't. I've been with you almost 2 decades. I think it might be time to see what @Bell or @TELUS has to offer.
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ExpectoPetroleum
(@GatorPetrol) reported
@totemsunrise @TELUS @TELUSsupport No problem at all. It’s barbaric to put you in danger over their mistakes and then force you to function on their schedule.
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VanIsle Cruzer☮️
(@rebecca_barrow) reported
@adriandix PLEASE do not make Telus richer. For profit health care is bad for the people. BC Docs MUST be reimbursed more, but this blended contract with UPPC rules is deleterious to the family physicians.
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John Wick
(@thetamoonshots) reported
@TELUS If you charge me for paying you, I'll just cancel all of my services out of spite. I hope everyone does the same. Tired of being nicked and dimed on everything. Good luck!
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ryan
(@ryancrooks1) reported
@TELUSsupport @IanSeggie @TELUSsupport if this is true I'll be leaving Telus also. What a terrible decision.
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Lord Swilliam🇺🇦
(@AGrumpySenior) reported
@telus tried to speak to a mobility agent today. When an agent answered, they with home service, even though I asked for mobility in your VR system. Got transferred, waited over 25 minutes, no answer. Trying to verify my mobility plans for an upgrade #Frustration #mobiliy
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SS
(@gbsan179) reported
A very bad service by @TELUS @TELUSsupport wherein request to cancel services are going unheard and not being acted even after multiple promises. Every call turns to a promise and so on. Very bad service and very awsome customer care by @TELUS canada.
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𝘂𝘀𝗲𝗳𝘂𝗹 𝗶𝗱𝗶𝗼𝗺 🟥❕🟥
(@mavart) reported
Update: apparently some amount was reduced off my bill but I won't know how much until next bill is received. The Telus "Loyalty Team" did a terrible job and ensuring my loyalty.
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Robert Snell
(@robertsnell) reported
Anyone have issues with their @telus 5G? Seems to drop or slow down significantly on a regular basis.
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John Thomas
(@JohnTho69652068) reported
Another example of Canadian Telecom rich companies. TELUS CEO Entwistle’s salary $1,375.000 + Compensation-$11,689.00 would never understand the telecom charges his company place on Canadians in general and the less fortunate. Maybe we could give poor Darren a bonus!
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SS
(@gbsan179) reported
@TELUSsupport Unfortunately @TELUS and @TELUSsupport lacks 'will' to resolve the issue and there is no escalation matrix policy. Since 5 months, its repetitive excercise to call, HOLD the phone for hours, promise and forget. Such bad experience with TELUS. Its really awful customer service!!
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Human
(@navderek) reported
@jason_agouris @TELUS OK, so it's not just me... I get it when I try to login, or even when trying to go to support page.
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Ian Seggie 🌻
(@IanSeggie) reported
@TELUSsupport Oh and.... "Telus reported its second-quarter financials last week, posting $4.4 billion in revenue and a record 247,000 total customer additions."
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Carole
(@CBeaton1) reported
@WilecoyEggert If Telus would only close the damn call centres that keep calling me to tell me how they can save me money and just give me the savings as a happy surprise, that increase also wouldn’t be needed!
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❀
(@brahjette) reported
@koodo @TELUS how about instead of paying your marketing teams to send stupid “we’re helping” emails you pay for all of the canceled account debt that went to collections for the people who LOST THEIR JOBS during the pandemic/were disabled/had to take care of family #scammers
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Stephanie
(@kyuface) reported
@TELUS Please rethink your decision to charge credit card processing fees. 🙏 I personally will be removing my credit card and paying only through my bank if you insist on these fees. Inflation is a huge problem right now and I doubt many of us want new fees added to our bills.
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Karl Petersen
(@KarlPet05584713) reported
@TELUSsupport Surrey, BC 5 days so far our apt floor. been without service and still telus can't get their act together. A tech came Saturday Sunday Tuesday and Thursday all said the same the Fibre line needs to be replaced and none came equipped to do it
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Rebecca Rebello
(@RebelloRebecca) reported
@TELUS & @TELUSsupport - I've been in contact with your customer support since May. Can you hold your subcontractors accountable to fix the poor installation job they did? #CustomerService #Accountability
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Doogl
(@doulaw) reported
@CBCNews @JustinTrudeau perhaps we should open the borders to true competition. This is as bad as the Bell Telus Rogers cell/internet fiasco which is broken too. OUTSIDE COMPETITION WILL FIX ALL THIS
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Greg, but voting for Summer 🇨🇦
(@Gregair13) reported
@carlycampkin89 I’ve found Telus by far the worst. Animated things that doesn’t work to then sit on hold for 45min to then talk to someone who can’t solve your problem to then restart from the beginning
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Geoff Berner
(@geoffberner) reported
@theJagmeetSingh Call the @bcndp then. They're handing it to Telus and other companies. You don't give a ****.
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Me-
(@Mere_99_) reported
@Fiddleheads @JeffRybak Spying on Canadians without cause. Telus was paid 200k for data without informing it customers. This was so they could see who was complying. The emergency act with out hearing the concerns of the protesters. I get he was afraid but it could have been done in a safe way.
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internet user
(@frizzybob) reported
@JamesTCanadian @TELUS I started with them, wayyyyy back. never returned. & won't.