Telus Outage Report
Why is my Telus service not working?
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (47%)
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Phone (29%)
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Wi-fi (9%)
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TV (7%)
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Total Blackout (5%)
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E-mail (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Calgary, Fort McMurray, Edmonton, Vancouver, Burnaby, Scarborough, Red Deer, Sturgeon County, Montmagny, Port Hardy, Windsor, Sydney, Sherwood Park, Victoria and Ottawa.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
TV | |
| Fort McMurray |
Internet | |
| Edmonton |
Wi-fi | |
| Vancouver |
TV | |
| Burnaby |
Phone | |
| Scarborough |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Doogl
(@doulaw) reported
@CBCNews Btw Industry Canada and the CRTC screw ups and these two in the back pocket of Bell Telus Rogers will Trudeau ever keep his promise of affordable internet and cell service……doubt it, cheap words and no action
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Lauren Macdonald
(@lauren_n_mac) reported
My @TELUS team is committed to giving back! We’ve been making the #FutureFriendly by giving more than $900 million and 1.8 million days of service, equating to $1.4 billion in over 50 countries since 2000
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YYTweeter
(@ThatYYTGuy) reported
@PierrePoilievre I have news for you Pierre… So Does Bell, Rogers, Telus… and any other Cell Phone provider!!! … Either you’re an idiot, or you think the people following you are idiots… Or it’s both. Either way … none of the above Ignorant Scenarios bode well for our country.
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Gary Ogden
(@ogden_gary) reported
After over 20 years of being a loyal @bell mobility customer,I've signed up for @TELUS . I called bell loyalty to give them a chance to match the telus offer, and they didn't. The lesson here is that there's no loyalty in companies anymore. Go where you get the best deal/service
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Won Wilwin
(@WilwinWon) reported
@Qualifyfor @TELUS Telus is a goverment entity ,full on support for kenney and the saudis.
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Donna Hamilton
(@movetopei) reported
@MLBExtraInnings @telus Seattle is scheduled now on 1308, but no game showing. Please fix
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#PrayforthePlanet
(@Tjierra) reported
@meidasrosie @Rogers @TELUS Are you in Toronto? I didn't know Telus had a cable service
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it's a Travis D !
(@ChadArcher1) reported
from
Drumheller, Alberta
Hey @TELUS way to go on your failed internet and television service. Love to miss #nhlplayoffs2022 because of technical difficulties.
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My World Through A Windshield 🇨🇦
(@myworldtaw) reported
I can't make voice calls either inbound or outbound. Telus support had me reset my network settings which blew away my Galaxy Watch completely. I was forced to factory reset that in order for it to work. Now I Have to choose between data or voice. @TMobile will give me voice
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#PrayforthePlanet
(@Tjierra) reported
@meidasrosie @Rogers @TELUS lol they just gave me a $2.00 credit for my trouble. Laughable.
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ᴍᴀʀᴛɪᴢᴀ 𓆩💔𓆪「アンドロイド A2OK」REDESIGN ARC
(@androidA20K) reported
i'm deadass boutta just go back to whatever damnass telus interwebs i had before because that **** ain't ever go down
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S1lentSymphony
(@S1lentSymphony) reported
@TELUSsupport Experiencing some pretty unstable internet in the T0J postal code area. Telus website reports no outages. Definitely not an isolated incident, as problems are being reported on sites such as "Is The Service Down Canada". Could you look into it?
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Guy Juan'O
(@Guy_Kim) reported
My @TELUS team is committed to giving back! We’ve been making the #futurefriendly by giving more than $900 million and 1.8 million days of service, equating to $1.4 billion in over 50 countries since 2000 @FriendlyFuture
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Alex
(@axfelix) reported
@nealjennings if my wife didn't work for Telus I think it would actually be more cost effective for me to just switch back to AT&T for cell service even though I mostly live in Canada -- they take roaming for granted at this point
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MTBRider
(@MTBRiderSS) reported
Hey @TELUS @TELUSsupport your Optik TV App sucks. As does the rest of your TV. So angry I left Shaw.
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DeBrontosaurus Rex 🇺🇦🇺🇦🇺🇦🇺🇦🇺🇦🇺🇦
(@pauldebron) reported
LOVE @TELUS tv when everything is going right. When it isn't.....their customer service is horrendous. @TELUSsupport
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Harvest Hills Cares Calgary
(@HarvestHillsYYC) reported
This mom needs everything for her new place! She is staying in an Air BNB u til Friday next week when she moves into her new place!! If you can help…please donate. She needs EVERYTHING but most of all she needs to pay the Enmax/Telus bills before she moves in! #MothersDay #YYC
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Hintondude
(@PubsSr) reported
@AWaywardLeaf @B3man1 @JeanCharest_ 5g network gear? Bell/Telus announced they were going with Ericsson/Nokia last year and Roger’s already is an Ericsson shop. Even without a ban, the uncertainty on Huawei has moved things away from carriers using their gear.
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Diamond Dog Organa 🇨🇦🇺🇦
(@afterexposure) reported
@MondoAlberta This is going to be a massive fiasco. Also: I run a VPN to my parents house for remote support. So I can vote 8 times? I might just give away remote support and some goodies just to amass Shaw and TELUS IP's.
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Steve Kabachia
(@SteveKabachia) reported
…in their new home. I guess this is how @telus shows their level of service? “I’m sorry, we can’t help you b/c you need a code for a panel that’s not connected to any account & shouldn’t even be active.” The implication being that my client should open an account 3/
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My World Through A Windshield 🇨🇦
(@myworldtaw) reported
@tmarshalltransp At One point in time I think it made a lot of sense to run two phones. It really doesn't today. Both Bell and Telus (IDK about Rogers though) are offering plans with 50gb of data, unlimited North America calling and service in both Canada and the US for $100 a month
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My World Through A Windshield 🇨🇦
(@myworldtaw) reported
Don't waste your time with @TELUS @TELUSsupport. I switched my service over to them because I was going to save a bit of money and get a few more features. Now all I have is headaches. I'm supposed to have unlimited roaming data in the US, but I try to connect to @ATT
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Nate's House
(@NatesHouse27) reported
@TELUS congratulations for having a service right now that is equally shittier than Shaw. Not sure what I’m paying for, but the value doesn't equal out.
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My World Through A Windshield 🇨🇦
(@myworldtaw) reported
Update: Success!!! After 6 different agents from @TELUSsupport, I finally got one who understood what my problem was, and how to fix it. 25 minutes later, and my problem is resolved. Thanks to Alim from Telus support in Scarborough, Ontario.
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Sarah K. Andersen
(@sarahkand) reported
@shazmamithani Clearly the solution is to privatize ERs, perhaps through Telus? #sarcasm #cdnhealth @CdnDrs4Medicare
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Pr. M Wellman
(@pastorwellman) reported
@PaulDoroshenko @TELUS I feel your pain. At a very visceral and violent level, I feel you pain. it is a traumatic stress to deal with Telus. If you get Heidi as you CSR hang up and call again. She is diabolical.
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Keith Kuepfer
(@KuepferKeith) reported
@myworldtaw I have Telus and the service is garbage
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Jean 🧡
(@curlspotting) reported
Never mind it’s just Telus because it just ✨doesn’t wanna work✨
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♌️
(@_mdgomes) reported
I switched to Telus and omfg the service is so ******* ***. I gotta switch back to Rogers asapppp
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Meidas rosie
(@meidasrosie) reported
@Tjierra @Rogers Oh boy that sucks!!! Shouldn't the tech be bringing it to you and hooking it up. @TELUS was the best I just let him in and it took him awhile 3 hours but he figured out the problem and i got 3 pvr for free. No problems. Nobody I know has Roger's must be a reason! Good luck