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Telus service status: outage reports and connection issues

Why is my Telus service not working?

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Full Outage Map

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  • 48% Internet (48%)
  • 25% Phone (25%)
  • 13% Wi-fi (13%)
  • 5% Total Blackout (5%)
  • 5% TV (5%)
  • 4% E-mail (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Calgary, Grande Prairie, Spruce Grove, Surrey, North Vancouver, Wetaskiwin, Fort St. John, Taber, Toronto, Vancouver, Edmonton, Mississauga, Amherstburg, Peel, and Duncan.

CityProblem TypeReport Time
Calgary Phone 20 hours ago
Calgary Phone 20 hours ago
Grande Prairie Internet 1 day ago
Spruce Grove Internet 2 days ago
Surrey Internet 2 days ago
Calgary Phone 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • HoggHead2375
    HoggHead (@HoggHead2375) reported

    @JonFraserTF @TELUS Telus is terrible. They are collapsing fast. And can’t fix it

  • djmullen52
    Deb Mullen (@djmullen52) reported

    @JonFraserTF @TELUS Sadly they are pretty much all the same. Ok if you are a new customer, get a deal, then start raising the price till you call. It all falls apart after that.

  • Chewbaccafan
    The Tweet Chewbacca 🇨🇦🇺🇦🇬🇱 (@Chewbaccafan) reported

    @TELUS you will never get my business back. Abominable.

  • jabo_vancouver
    JABO Vancouver (@jabo_vancouver) reported

    @SluaghainO @TELUS Nah, the Telus internet is down here.

  • TerrifyingWords
    Ronald (@TerrifyingWords) reported

    @JonFraserTF @TELUS Heh. Years ago I had to get the CRTC to force @TELUS to comply with their own terms of service. The amount of scripted dishonesty I experienced at multiple levels was unbelievable. No way it wasn’t corporate policy. Even their mandated apology was dishonest.

  • SamaxKT
    Kathleen Kenny (@SamaxKT) reported

    @JonFraserTF @TELUS Yes, had to cancel because of non-existent customer service.

  • PsudoMike
    PsudoMike 🇨🇦 (@PsudoMike) reported

    CRTC fee ban is live. No more $80 activation fees from Bell, Rogers, or Telus. Canadians paid those fees for years because there was nowhere better to go. Three carriers. Same infrastructure. Prices in lockstep. Killing the fee is fair. The oligopoly is the actual problem.

  • RPintwala
    Rob Pintwala (@RPintwala) reported

    After 10 minutes, they asked me about my Telus services. The proceeded to try upsell me. Massive bait and switch. “Stand With Owners” is in fact a massive lead gen scheme slowing down Canadian entrepreneurs. Shame on me? Sure. But shame on Telus.

  • TheFallGuy450
    TheFallGuy (@TheFallGuy450) reported

    @JonFraserTF @TELUS Telus is the worst.

  • SteveMFinlay
    Steve Finlay (@SteveMFinlay) reported

    @TELUS Crisis averted! Service is much more reliable on the way back.

  • AlexaNorton9
    AlexFromVan (@AlexaNorton9) reported

    @JonFraserTF @TELUS never been and never will

  • lofiParlour
    Brick$d (@lofiParlour) reported

    @JonFraserTF @TELUS @TELUSBusiness has charged me $220 to break my contract after 7 years and still haven’t cancelled my service or the fees. I haven’t been in my business space since April. I’m certainly going to reconsider my other business contract with them

  • dapsyfaj
    Fada (@dapsyfaj) reported

    @JonFraserTF @TELUS Canadian businesses suck on customer service , maybe because people have not learnt how to fight for their rights, they just vote silently with their feet. Sometimes you need to bang the table to reset their business brains

  • Berniceness
    Berniceness - 🥓🥓🥓🥓 (@Berniceness) reported

    @eckoboy3 @Rogers I wasn't with Rogers until they bought up Shaw. I'm looking around, but Bell and Telus are all the same for home service. Mobile is not with any of them.

  • HeidiMcCulloch
    Heidi McCulloch (@HeidiMcCulloch) reported

    I made the worst decision ever moving my home internet to @TELUS - and can’t even fix it because app has been down for 2 weeks and son hold with customer service now at 57 minutes. @TELUSsupport

  • erickdahan
    Erick Dahan (@erickdahan) reported

    @JonFraserTF @TELUS They are all terrible. Bell, Rogers (blech)...now you are telling us Telus. Videotron in QC is ok, not the best deals, but business line service is decent.

  • PRLSG2019
    PRL Sports Group (@PRLSG2019) reported

    @JonFraserTF @TELUS I have been with them for over 20 years and lost my **** about a month ago. I am not sure how many escalations I had to go thru but got what was a simple request. It's become a clown show.

  • bee2216
    Bee (Bee@mstdn.ca) (@bee2216) reported

    @TruckerDougYEG @TELUS TELUS will always tell you that they never got their equipment back. Keep all receipts, tracking number and all documentation when you take it to the post office, including a photo of the box with label on it. That's the only way to keep TELUS HONEST.

  • hyunibiii
    Haeven??? - Nanami's Gay Lover (@hyunibiii) reported

    @Teena_tina_ Its literally just the wifi that it doesnt work on, why is telus targetting discord bro

  • dustinf
    Dustin 🇨🇦 (@dustinf) reported

    @JonFraserTF @TELUS Trying to cancel my Internet and tv package with Telus legit took 2 phones totaling 3hours 45 mins.. absolute run around and joke. They won’t let you ******* cancel

  • Maximum__YT
    Maximum YT (@Maximum__YT) reported

    @status_is_down This seems like a Canada wide issue, cloudflare and telus is down.

  • Mary54661403
    Mary (@Mary54661403) reported

    @TELUS Had the acct. for 4/5 years had no problem, now when trying to log in they don't recognize my email or password and yet I still get my bill through my e-mail??

  • ShazadTech
    Shazad Atcha (@ShazadTech) reported

    @JakeLandauTO @PsudoMike Telus I believe still charges for eSIM, which is absurd. Up until recently, Telus was having people buy plastic eSIM “voucher” cards for $20 a pop. **** Rogers, Bell, and Telus!

  • rebo0ot
    Re Boot (@rebo0ot) reported

    @DaBluedudeGames @TELUS @TELUSsupport They’ve never ever spent any money 💰 on web development. Try logging in and navigating around in different areas. It’s a cringe experience. And their mobile app is worse if that’s even possible but they managed to succeed.

  • salmanesmaili
    Salman (@salmanesmaili) reported

    Hey @TELUS @TELUSsupport Today I spent over 50 minutes on the phone just to add ONE channel to my TV package. It’s 2026. We have AI agents, autonomous vehicles, and instant digital banking. Yet a basic account change still requires nearly an hour with customer service. This isn’t a technology problem—it’s a customer experience problem. Do better. #TelecomMonopoly #LackOfCompetition Cc: @CRTCeng

  • howard_macleod
    Howard Macleod (@howard_macleod) reported

    @JonFraserTF @Nanceasaurus @TELUS I dumped Telus after 20 years of complete incompetence, went to Starlink and never looked back.

  • king_of_bob
    Dylan Miles (@king_of_bob) reported

    @BreeNewsome I got a suspension for calling to burn down the CEO of Telus house after he bragged about his role in bringing AI data centers to Canada. You can call for the erasure of entire cultures through mass murder with 0 consequence, but say one rich guys house should be burned down...

  • battlehardened4
    Greg (@battlehardened4) reported

    @TELUSsupport is Telus down in Calgary?

  • davemccr
    Dave McCristall (@davemccr) reported

    @JonFraserTF @TELUS Best strategy for cell plans is to have ZERO loyalty to providers. I’ve been with 4 different providers in 5 years. Tired of their games. Buy the phone you want, get a plan, switch when they don’t treat you right. My current plan is 80gb North America roaming. $27 a month.

  • coreyherscu
    Corey Herscu (@coreyherscu) reported

    @JonFraserTF @TELUS Their voice network simply doesn’t work, I found, and when it did, it was crackly & distorted.