Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (54%)
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Phone (20%)
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Wi-fi (10%)
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TV (7%)
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Total Blackout (5%)
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E-mail (3%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Calgary, Silverton, Medicine Hat, Burnaby, Edmonton, Spruce Grove, Toronto, Taber, Coquitlam, Saskatoon, Aberdeen, Vancouver, Hampton, Kamloops and Fort Saskatchewan.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Phone | |
| Silverton |
Phone | |
| Medicine Hat |
Phone | |
| Burnaby |
Internet | |
| Calgary |
Internet | |
| Edmonton |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Spukx3369
(@spooky3369) reported
from
Calgary, Alberta
Looks like #Telus customer service has gotten bad. Requested a call back, took more than 1hr for the call and was waiting 8mins with the background music. Got tired of waiting for the actual person to talk to me
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Heather Clark
(@RBCHeatherClark) reported
@TELUSsupport And be on hold for over an hour……first Rogers then Bell . Is #telus next? Stop the bullying and do what is right. Our Canadian communications networks are disgraceful . Thanks for the help….😡😡😡😡😡
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K.J.
(@prairieflaneur) reported
okay Telus Health is the worst of ‘em
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Karver
(@gkarver) reported
@TELUS it took 3 different customer service agents and about two hours of my day, but my bill went from $493 to $113. Special thanks to the agent who took my concerns seriously and went through my entire bill and found all the overcharges and missed discounts.
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Raqchan🌻
(@houghfarmer) reported
@TELUS Horrible. No to privatized healthcare.
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Melissa 🇨🇦
(@discoprincess) reported
The Telus Bring it Back scam: You return a phone, they say they will give you $100 per phpne but it never materializes. You have to wait 2 hrs to talk to an agent, who doesnt help. Do not send back a phone you paid for, it goes into a pit of darkness amand they /1
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Bev Johnson
(@BevGprairie) reported
@TELUSsupport @TELUS Still waiting to hear about our land line outage
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The Original Engrumpled Curmudgeon 🇺🇦 💉💉💉💉
(@TheEngrumpled) reported
@KeithCo30475934 Interesting. We went through Telus, then Rogers, ended up with Bell - never had a reason to dislike them except for cost but same the other two are even more expensive. That's all that's available here.
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Indagroove
(@indagroovebc) reported
@tedcamp I’ll never forget that fact. Reality is, it was all broken before. They just purposely made it worse to introduce a new business model. Virtual healthcare, driven by AI and backed by corporations like Telus (Babylon)
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He Who Trolls The Trolls
(@WhoTrollsTrolls) reported
@TELUSsupport "If I sign a contract with Telus, will they ******* in the *** and not even have the courtesy to give me a reach around?" The answer is: Yes! Shove your 1.5% up your *** telus
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MegHan Solo She/Her
(@irenadubrovna) reported
@TELUS, please, PLEASE provide Internet in Ontario. @rogers gave me $5.00 off for an outage that resulted in a lost day of work and @bell is helmed by misogynists.
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TDP_Equinox
(@tdp_equinox) reported
@telusmobility @TELUS not disclosing charges & rates online and having a zero tolerance policy on overages is shady and manipulative, and the quickest way to a CCTS complaint.
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Queen of Darkness
(@qnodrknss) reported
@clovemartin @EMWalker108 @PierrePoilievre So no more oversight when Bell or Rogers try to buy out more small telecom companies? That will make for a competitive market. Shaw sold Freedom so the merger could proceed and we still have a cell provider not owned by Rogers, Bell or Telus. (That merger is still bad news)
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Rick H
(@zeek4800) reported
@jamiljivani What Cdn telecom doesn't treat us badly. Now Telus wants us to pay a cc fee so we can pay them.
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Oдесa🌻
(@o_o_odesa) reported
@veryloudwoman I’ve been on hold with Telus for 58 min so yes I can confirm today is the worst
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Tony
(@Tony14236731) reported
Telus and other big business like Rogers, Bell always think more money but they never think about canadians life.
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Joe Mazzei
(@Joe_Mazzei) reported
@joshuahind @IshatReza And Telus wants to charge customers who use a credit card. A trifecta of telecom customer appreciation.
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Tyler
(@ohiEshu) reported
@TELUS What does it take after 3 years to get my name fixed? Last time a rep helped me I had 1 of 3 things fixed. Last call: Couldn't see my mobility bill: Fixed Name: Still wrong Bundle applied for the 36 months I had the 2 accounts: Still never applied Message history shows
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𝕯𝖆𝖗𝖗𝖊𝖓
(@darren_fm) reported
My god.. the Telus Health app has just solved my Victoria doctor issues. Praise Jeebus.
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Matthew Gourlie
(@MattGourlie) reported
@ThinWhiteDork @Bell I inherited my phone and my contract from work when I left, so I ended up with Telus. That wouldn't have been my choice, but they've been quite good to the point where I haven't switched. The in-person service I've received has been very good.
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J
(@superjrey) reported
Public mobile is taking monthly billing payments but doesn't reset the minutes and data for the month. Public mobile tech support is difficult contact as well. #telus #publicmobile @PublicMobile @TELUS
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Melissa
(@dreamsandcolour) reported
Hi @TELUS…how long does it take for a call back from your Loyalty team? Waiting on a call back from March and early August- two different issues 🙃
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Marci
(@marcieaston) reported
@TELUS Is there another way to reach Telus? Am currently on HOLD (said it would be 15 mins, at 32) 2xs I’ve left my # for callback both returns began with “Hi, you’re a great customer,I’d like to discuss a Telus special deal”..I have a cell issue I want to discuss not buy things
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D
(@Fawk__Q) reported
@RogersBiz You're a terrible business with the worst customer service it's really upsetting that you're taking Shaw from western Canada and replacing it with your crap service. Just means telus gets more business I guess
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Big Zebra
(@S48Steve) reported
@VancityReynolds Bell, Telus and Rogers own Canada's cell tower network. Even if they allow Mint Mobile to use the network, will they charge Mint Mobile so much that your company can't offer a better price than the big three? If only you could piggyback off of Starlink?
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Astrotuna
(@Astrotuna) reported
@RealMattHopkins "I'm gonna cancel CTV" is a bullshit threat. You have home TV? They're getting paid. Rogers, Shaw, Telus, you're getting the local CTV channel whether you like it or not. Want HBO? You're paying Bell. Star Trek? Seinfeld? Bell. Friends? Bell. Habs, Leafs or Jays? Bell
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John
(@meandawg15) reported
@GallagherTorma @joshuahind @TELUS is the worst customer service I have ever experienced, if you even want to call it customer service, as it’s the furthest thing from it
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natsmith1
(@natsmith1) reported
@ShawnaGofABPoli contractors from US companies with a kick back through a 3rd party shell company owned by UCP MLA spouses and friends. I don't know of course but this is probably where the grift is going to be. Telus Security service brought to you by Shandro inc...
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Darcy M
(@CRAMDARKLY68) reported
@mapleservo It’s the ‘new customer’ offer; “Hey Telus/bell/ATCO/Epcor/Shaw/ (any other private govt that used to be a public utility) that deal you offered. Can I get that? “No. You’re a loyal customer. Go away for 6 months and let us lure you back, or don’t. We don’t care. Now **** off”
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Scott Hudson
(@hdsnhwk7) reported
@TELUSsupport I have over two hours waiting….You need to make serious changes. 1. Call que so people can hang up and get a call back. 2. Change email - when we have to change an email you can’t send a verification to a non existent email. Make it a text confirmation to our Telus number!!!