Telus Outage Report
Why is my Telus service not working?
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (22%)
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Wi-fi (10%)
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TV (7%)
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E-mail (6%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Vancouver, Calgary, Edmonton, Kaleden, Duncan, Sherwood Park, Toronto, Montréal, Coquitlam, North Vancouver, Whitby, Victoria, Surrey, Rapide-Danseur and Yellowknife.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Vancouver |
Total Blackout | |
| Vancouver |
Internet | |
| Calgary |
TV | |
| Calgary |
Internet | |
| Vancouver |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Bigwifi.ca
(@BigwifiCa) reported
Tofield **** Ongoing Telus outages in BC and Alberta are impacting service. There is no estimate for time to repair. We have already ordered a second Bell Fibre connection to help reduce reliance on Telus with install expected around Xmas.
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tamara
(@tammyara) reported
without me asking, my phone company has increased my data allowance from 10gb to 20gb over two years. telus would never
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Rugged Broad
(@ruggedbroad) reported
So far, Telus Mobility totally sucks and we don't even have our phones yet. Tell me again why being a Luddite is bad?
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مغترب
(@VancouverExpat) reported
@MarketManiaCa 2hours for Telus and callback service doesn’t work
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DreadKnox
(@darkmarrcuuss) reported
What a shock, ethernet services are spotty-to-down in my rural town... again. Tethering won't work either, since mobile networks are so slow here. Thanks Telus, once again you've shown me why I should jump to starlink. You're infrastructure is garbage.
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LotL
(@LotL20) reported
@TELUS Just to make sure I wasn't off my rocker, I just listened to the recording I took and it didn't say "home" or "business", it said "if you're calling about security for a home location, say or press 'one'. For business, 'two'". I said "one". So your computer still sucks.😠
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Johanne Boucher
(@JohannBoucher) reported
Hey @TELUS - very dissatisfied w/ you adding credit card fees to monthly payments. And super annoyed by your cold promo calls from people I can’t hear well or understand. This is how you treat a loyal customer? Sheesh. [Your @TELUSsupport service is great though, keep that up.]
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Tony
(@Tony09080625) reported
@koodo my phone number was ported from @TELUS but i'm not getting service
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Deane Hennigar
(@HennigarRd) reported
@familymoneysave I'm thinking yes. I had the worst shellacking with that thing I can recall. No faith in management now and just moved on. Bought fortis, telus and CNQ.
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Mel Farenzena
(@mel_farenzena) reported
Not only do we have @cibc stealing money, we jow@have @TELUS refusing to fix an error on their end about top ups.
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Stanley Q Woodvine
(@sqwabb) reported
@DTESworksafe @VancouverPD That may be a fair point. I know a mild social housing complex on 2nd into which Telus *may* not be willing to send its service people - but I can't confirm that.
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M453 🇨🇦
(@vancity_bearjew) reported
**** @TELUS 2 hour wait time so far for customer service 😴😴
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your friendly neighbourhood fofoqueira
(@Toddydemorangin) reported
I LOATHE @TELUS with all capital letters. Canadian college students DO NOT sign on for Telus if you want good internet that will allow you to do your homework uninterrupted. Box you will fail. It’s been 3 days since my apartment has had no internet, I have assignments for today!
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Leighsa Cuthill
(@Poohnigan) reported
I don't recommend Telus Business Connect App ... terrible, one more call from a Gilmour Meat customer and I will open a meat shop. Gilmours, your calls are still coming to me, can I get a finders fee? @TELUSBusiness #gilmours_meat
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Kayleigh 💓
(@klr_12) reported
No way in hell did I just log onto my telus account and my joke services bill is like $450 …. It’s never been more than $200 and now I have all these charges after moving 😶
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Ehix Dugha
(@ehix_o) reported
Been on a call for 43 mins and still counting just to speak with a CSR from Telus. This support team is officially the worst I have ever encountered. who knows the best way to contact Telus (Canada).@TELUSsupport
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THEE Jackie de Long
(@delong_jackie) reported
@Bell_Aliant FYI, the staff at your store at Halifax Shopping Centre in Halifax, NS, was so rude and disrespectful to my 90- year-old mother and I during our attempt to add an iPad to her Bell Mobility account that we switched as a family to Telus. We’d been with you since Maritime Tel & Tel.
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Douglas Robertson
(@douglasr) reported
A story about TELUS... It's summer 2019 and my TELUS Internet isn't working. I try the usual troubleshooting, then similar steps with support over the phone with no success and they send a tech the next day. The tech says the modem needs replacement, does so and all is well.
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mhamann
(@mhamann) reported
If you're in Canada and use Telus as your mobile phone provider, please DM me! I could use your help troubleshooting some SMS deliverability issues.
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dr jess watkin
(@fekkledfudge) reported
@lauushow @TELUSsupport @TELUS artists like Bruce Springsteen and other huge touring artists have developed fan-focuses systems to try to dismantle the fuckery of ticketmaster, so it is possible to actually do work to support your fans than make it harder, but I wonder if he has certain (male) privileges...
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Ryan Castley
(@rcastley) reported
@TELUSsupport Hey Telus, I really appreciate being on hold for 35 minutes before my call is dropped without talking to anyone. You're overcharging me for a service I'm not even using and I can't reach anyone to change that. This is NOT customer support.
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Robb Aishford, REALTOR®️🌻🇨🇦🏳️🌈
(@CanmoreRobb) reported
@TELUSsupport @TELUS any issues with the Internet in Cochrane today? Ours has been super slow.
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MrCampinCanadian
(@MrCampinCDN) reported
I hate you guys so much, you're the worst bank ever. Your customer service is so ****** you make Telus look great and that's saying something because Telus is complete CHEEKS.
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Hilary
(@hilzzz04) reported
@telus wifi is horrible
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13Pav
(@13Pav) reported
@TELUSsupport I have been trying to phone Telus Internet for 2 days with busy signal every time!! I am calling from my Telus home phone!! 😡
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Bigwifi.ca
(@BigwifiCa) reported
This service is up currently but Telus is expecting some more brief work to be happening throughout the day.
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Shelley Dubé
(@mmeorange1) reported
@TELUSsupport It happens on both mine and my husband’s phones. We haven’t reset anything since a Telus employee came to our house since our boosters weren’t working properly. He fixed the problem and all was fine for months and then we started getting dead spots when speaking on our phones.
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LallyA
(@LallyAd) reported
@moineespoetry @TELUS Join @Shawhelp im on there 1.5gig service and it’s great and more reliable I was Telus and it was horrible
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Josh Lowe
(@lowejosh) reported
@TELUSsupport Google Home has suddenly stopped being able to communicate with my Telus/ADT security system late last week. Did you disable support for Google Home? It's worked fine for years before Telus bought ADT Canada, and even worked afterwards right up until last Friday.
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John Wagner
(@realJohnWagner) reported
@EmergencyInfoBC No I did not receive it..IPhone 13 on telus network