Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (27%)
• Total Blackout (8%)
• Wi-fi (8%)
• TV (5%)
• E-mail (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Edmonton, Mississauga, Vancouver, Sechelt, La Prairie, Toronto, Montréal, Grande Prairie, Duncan, Beaumont, Calgary, Red Deer, Toronto county, Guelph, and Anmore.

City	Problem Type	Report Time
Edmonton	Wi-fi	1 day ago
Mississauga	Internet	1 day ago
Vancouver	Total Blackout	2 days ago
Sechelt	Internet	2 days ago
Vancouver	Wi-fi	2 days ago
La Prairie	Internet	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rorschach.Tested🇨🇦 🇮🇪 🇬🇱 🇺🇦 🇪🇺🇺🇳🌊NATO (@Rorschached99) reported 3 minutes ago

  @TELUSsupport I have a bad experience with Telus Support over the weekend. A Philippino woman who said her name was Casey. I told her to do nothing on my account and today I got a $255 charge that I didn't authorize. I don't want to renew my contract.

• 
  Scott Patterson (@skibumbc) reported 3 minutes ago

  Defund Rogers! Rogers cancelled the only sports radio station in Vancouver. Why do they get to keep their name on the arena? Defund Rogers. If they don’t want to support Canuck fans with news, move along. Hello Telus?

• 
  Rick Horn🇨🇦 (@RickHorn72) reported 6 minutes ago

  @Pagmenzies @CANMNT_Official @onesoccer Do you pay for the app on top of everything? I already pay Telus to watch on TV. I shouldn't have to pay to watch online as well. I appreciate the help. I hope to see the rest of the Canadian games.

• 
  Hornet_Handler (@RCAF_Veteran) reported 7 minutes ago

  @AHoensbroech @WestJet @TELUS You are an *******, settle with the flight attendants.

• 
  Noah M Sayin (@stupidflamesfan) reported 13 minutes ago

  Seriously can’t wait to get Starlink when my Telus contract is up. What a god damn joke Canadian telecom is.

• 
  Stop the Insanity (@ElviraHaycraft) reported 13 minutes ago

  Wouldn't it be more useful to demand that that speaking English you can understand would be mandatory, especially in Government positions and public service. I have been talking to bank employees on the phone that neither my husband or myself understood, same goes for Telus

• 
  M.Brown (@MsMJBrown) reported 13 minutes ago

  @SidewalkSeedli1 @MrStache9 You are correct. But I have another year before the deal is over and then my cell service will go up to$45. Still $70 cheaper than Telus. I had Telus home service. It would drop off at least four times a day and I lose the tv as well. Very irritating when you are watching any sport or movie. I’d gladly pay the extra for reliability.

• 
  𝗟𝗲𝗲 𝗦𝗼𝗿𝗼𝗰𝗵𝗮𝗻 (@soro77) reported 15 minutes ago

  Hey @Rogers figure your **** out. No internet all day...anyone know @TELUS phone number?

• 
  Charles Bodi - 'Be Like Bodi' (@CharlesBodi) reported 17 minutes ago

  @dougransom @TELUS @TELUSsupport That sucks.

• 
  Hockey Dad (@Coach_JayH) reported 18 minutes ago

  @TELUSsupport @TELUS out of the blue- you cancelled my service. No reason. Just cancel. Is this how you treat customers of 20+ years?

• 
  Sue Romanchuk (@Skr5Sue) reported 18 minutes ago

  @Penkauskas87735 My home wifi disconnects whenever I interact too much on X or TikTok, but I haven’t had any issues with mobile data - all Telus - scary

• 
  hoss (@lacedsunnyd) reported 19 minutes ago

  I PAID MY PHONE BILL **** YOU TELUS

• 
  Metthe#1 (@1Metthe) reported 22 minutes ago

  Then break up the Canadian telecommunications cartel of the big 3- Bell Roger's & Telus. They are charging us 10x more than USA & European firms do for BETTER content & service

• 
  michelle (@michka2010) reported 26 minutes ago

  Hey @TELUS I can't log into my account. Your AI option has the IQ of a worm; I can't use chat because I'd have to be logged in, and of course you don't employ humans to service your cash cow customers soooo... Should I contact the CRTC to help me?

• 
  Angelle McDougall (@AMAMcDougall) reported 28 minutes ago

  @jenglishman @TELUS 2/2 One by one the sole Telus employee told them he couldn't help and pointed to a phone number on the wall for them to call. The store was filled with these ladies now on their phones trying to get help to no avail. Absolutely useless!!!

• 
  the 小さい kaiju //HOODLUM on SPOTIFY➡️ (@cannaKAIJU) reported 30 minutes ago

  @TELUS Support team is supposed to be coming out today, but the service was supposed to be activated last Thursday and I’ve ate through my phone data to compensate :(

• 
  moon (@meetatthemoon) reported 32 minutes ago

  **** TELUS I HATE YOU TELUS MAY YOU BE CURSED FOR ETERNITY **** YOU

• 
  Jason Englishman (@jenglishman) reported 33 minutes ago

  So....my mother has Alzheimer's and is mostly non verbal. We've been trying for months to get thru to @TELUSsupport to cancel her account, only to spend unimaginable amounts of time on hold. Today I brought her with her ID to the local Telus store. 1/2

• 
  Angelle McDougall (@AMAMcDougall) reported 36 minutes ago

  @jenglishman @TELUS They no longer provide any type of help to anyone at the Telus stores. I took my elderly mother there to help clear up her bill. We thought we got there early, but there was a line of of little old ladies with walkers, all waiting for the same thing - some help. 1/2

• 
  Gord Tulk (@GordTulk) reported 37 minutes ago

  @JeffCallaway Look at there stock performance over the past five years. Very similar plunge. Their core consulting biz is getting eaten alive by AI. Telus is a regulated utility that is too big to fail especially with only two others in their core business.

• 
  RouziM (@rouzi_mrouz) reported 38 minutes ago

  @tsxman This will be show me story. Can CEO with deep banking experience monetize Telus Health ? Can they sell their real estate to pay down debt? Can they sell their copper ? There will be little catalyst on the revenue side so they need to become a lot more efficient.

• 
  sub_commandante (@SCommandante) reported 41 minutes ago

  @business I will never use Telus again .

• 
  funkanelli (@funkanelli2211) reported 42 minutes ago

  @TELUSsupport I was a Telus Business Internet subscriber that sought to have the svc moved to a location 5 min away and was told the svc was not avail @ that location. Since this was part of a physical move I tried to cancel svc but was told I had to pay the entire 2 yr contract

• 
  Bikergofast (@Bikergofast) reported 43 minutes ago

  @pozpiggy86 @TELUSsupport I am amazed this worked out for you, I too use a provider on the telus network

• 
  JayUpNorth82 (@Jayupnorth1982) reported 44 minutes ago

  @BenRabidoux Telus also sucks nuts

• 
  I Heart Edmonton (@iheartedmonton) reported 44 minutes ago

  @TELUS Can't believe how difficult you make things to get a new phone for a senior on your mobility plan. Went into a store, they can't do anything; called a number, they took 15 mins to say they can't help; called different number, can't help us; sent us to a site we can't figure out!!

• 
  Dave McCarthy (@DaveAMcCarthy) reported 48 minutes ago

  When @TELUS sends out customer service surveys, the subject line of the email should be: “SURVEY - Telus about it”.

• 
  Neil (@neil_ndbress) reported 58 minutes ago

  @MPelletierCIO Try phoning Telus Why would anybody invest in a phone company that doesn't answer its phones. Customer services hasn't improved since the AGT days

• 
  bran (@brndntlrnlsn) reported 59 minutes ago

  @telus can you fix the cell phone reception in Windermere, Edmonton PLEASE 🙏

• 
  Jay A (@rodice11) reported 1 hour ago

  @EPCOR @TELUSsupport Service out due to lightning strike. All telus land services and epcor power services are out. 130 Ave and 127 street, west side.