Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (46%)
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Phone (29%)
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Wi-fi (10%)
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TV (7%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Calgary, Camrose, Whistler, North York, Surrey, Vancouver, New Hamburg, Victoria, Bonnyville, Birtle, Langley, Sidney, Nelson, Kitchener and Kamloops.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Wi-fi | |
| Camrose |
TV | |
| Calgary |
Internet | |
| Whistler |
Phone | |
| North York |
Phone | |
| Surrey |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Adi lally
(@adifood1234) reported
@TELUSsupport Hey Telus how do you feel that your putting data caps on people internet even when it’s such a hard time for people with the pandemic look at @Shawhelp they never have a data cap on any of there plans . @CRTCeng how do you feel that Telus is charging people overa
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Maurine Karagianis
(@mkaragianis) reported
Hey @telus @TELUSsupport are you having a bad day? I am sitting 10 feet from my Wi-Fi and can’t get a reliable signal! And cell reception on my phone stinks too! Why am I paying you exorbitant monthly fees?
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Eaglesfan🚨(0-0)
(@Sean86055051) reported
@Swiftutube @TELUS I never heard of Telus. Oh I forgot your in canada. Is it a “Good” wifi?
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Jenn Annis (she/her)
(@JennAnnis) reported
@DawnainHamilton @TELUSsupport I had heard such great things about Telus but this is easily the worst service I've ever had. "the order needed to be manually reviewed but it looks like nobody did it. too bad".
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Skunk Island
(@IslandSkunk) reported
@TELUS @TELUSsupport isn't it odd that after 18 days you still can't get my internet installed, offer internet for people with disabilities but can't provide it, gov't isn't paying your bill anymore so you can't give me that service yet still have it on your website 2 years later
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The Real Botch Guy | Positive Vibes Only❤️🐶
(@botch_guy) reported
Does anybody know the channel for USA network in Canada for Telus so I can watch NXT on my TV and not just my phone? Thanks!
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doodlydoo
(@doodlydoo19) reported
@TELUS I don’t support Babylon
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mo
(@saymslee) reported
@TELUS @TELUSsupport has been aware of network coverage issues in my area for 2+ years, while allowing people in this area to continue purchasing phones/plans just to be stuck with subpar service. Shame.
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Missy James
(@sweetheartMtata) reported
They want companies like Telus and Scotia Visa and them to **** themselves over for $1000 orders lol. Mind your customer lists companies #wisdom
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Missy James
(@sweetheartMtata) reported
I'm not calling in, you know what's going on Telus. You fix it ok .
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chantal 🧛🏻♀️
(@ChantalCyr) reported
Why is it so hard for me and my family to switch from Telus to @virginmobilecan? Super weird. Customer service over the phone is absolutely terrible. And they couldn’t do anything at the booth at the mall.. 🤔
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Mary-Helen Clark
(@MHClark2617) reported
Another customer service fail from @telus. Perhaps it’s time to give @ShawInfo a chance, since Telus locked me into a new contract and doesn’t provide service or proper communication with their customers.
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Kuraudo
(@Kuraudo_V6) reported
@TELUS called me again saying “Hey! As a corporate customer, would you be interested in our 150mbps data plan while Shaw is giving you 750mbps?” haHAhaha— no?
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Michael Lohner
(@MichaelLohner) reported
@MichaelSolberg @Spotify @AppleMusic shaw and telus internet at home. Because one always seems to go down.
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Erin
(@A306Erin) reported
Not impressed with #telus. New customer to your home security system. Was told support is available 24 hours when signed up. Neglected to mention you carry a 2 plus hour wait time on hold.
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Skunk Island
(@IslandSkunk) reported
@telus I guess like your internet, you're not working tonight either.
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Conrad MacIntyre
(@ConradMacIntyre) reported
@mattlabelle Yup. I have Telus Pik TV and it’s the same problem. I have several illegal streams bookmarked as backups.
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Skunk Island
(@IslandSkunk) reported
@telus @TELUSsupport even your supervisors can't figure out the difference for internet for good and the covid internet funding. The government is no longer paying your bill for people with disabilities. Stop lying to us. Stop offering it because you don't have service for PWD's
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Swift
(@Swiftutube) reported
@Sean86055051 @TELUS Usually it’s fine but it’s been down all day for me and customer support didn’t help
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Buke
(@bukelacktavose) reported
@TELUS @mikesbloggity @Telus lower your prices I support small business. #StandWithOwners
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Missy James
(@sweetheartMtata) reported
Telus, these people owe you money never me aight **** you
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Jamie Doege
(@JamieD81) reported
@TELUS Your "Contact us" support is a joke... I just want to know where my Galaxy Bud Live package is because it didn't come with my new phone.
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Skunk Island
(@IslandSkunk) reported
@TELUS @TELUSsupport then after you disrespect all people with disabilities you further insult me by crazy making and gaslighting me telling me I wasn't offered internet for good. Why offer me the number and yet not have that service available only to tell me jts not an offer?
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Skunk Island
(@IslandSkunk) reported
@TELUS @TELUSsupport your system texted me to confirm my appointment so I did. Unfortunately, your technology doesn't work. Your office canceled my install, didn't tell me, left it up to some 3rd party named Claudia who is a long distance call for me and seemed like a scammer
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Joe Chowaniec Images
(@JoeisCranky) reported
Anyone else have Telus Optik TV issues? #telus #yeg Tried support online and got this .. We apologize. Agents are not available at this time. Please try again later. Thank you ! @TELUS @TELUSsupport
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Jackson Tighe
(@Tigge_7) reported
Haven’t even been with @TELUS for 24 hours and already regret switching to their **** company.
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Edgeworth.s
(@edgeworth_sp) reported
@DeptofDefense @Warship_78 @USNavy If you see my old BinauralBeats #ship wake it up. I'm tired of the disrespect veterans get even though I guess eharassers have turned it down for sleep. Local office or deepfakes shoved a chip in me telus/phrenia competing w/Airbus smartlens they sandwiched after bunker breech.
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Kream Django Thomas
(@ThomasKream) reported
@CP24 Damn, And My Telus Bill Due Tomorrow
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Carlos E. Galvan Paz
(@C_GalvanPaz) reported
CANADA: Telus commits $1 million to support small businesses. #Telecoms
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Jenn Annis (she/her)
(@JennAnnis) reported
So I was going to change both our phones to @TELUS and we arranged it all with an agent online on the weekend. Only to find out today that even though we have a receipt, they didn't process the order and now we can't get the phones in time to cancel our current provider.