Telus Outage Report
Why is my Telus service not working?
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (47%)
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Phone (27%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Montmagny, Vancouver, Port Moody, Calgary, Surrey, Leduc, Langley, Grande Prairie, Duncan, Vanderhoof, Fort St. John, Brampton, Victoria, Edmonton and Winnipeg.
| City | Problem Type | Report Time |
|---|---|---|
 Montmagny |
Wi-fi | |
| Vancouver |
Phone | |
| Port Moody |
||
| Calgary |
Phone | |
| Surrey |
Internet | |
| Leduc |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Fresh Guru
(@freshguru) reported
@TELUSsupport Not so sure your suggestions will work. Now I'm getting more mesages about not being registered on the network. As a long long customer of Telus I am starting to wonder what benefit I am getting from my US plan if I have to stand on roadways and hope to catch signals.
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PSBlaw
(@BregmanPs) reported
@ItsDeanBlundell @Nancy_Crouse The other company they are helping is Telus. They now run a doctor referral service, have a connection to other health companies. Referral services have no value added. They siphon money out of the system and often out of the country to foreign investors.
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Sandy Horner
(@Sandykamloops) reported
Telus your customer service is horrible. No one seems to know how to provide a PUK code to unlock a SIM card. Already spent 106 minutes on hold only to get disconnected with no help and no call back. So far have been on hold for 40 minutes with no help. @TELUS @TELUSsupport
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Aldous
(@AldousHuxley77) reported
@moodyangela @Almightygoogly @redsnoopy69 Telus does a better job paying physicians than most provinces. If the provinces did a better job covering some of their expenses then Telus would fail. But until they do that Telus health will thrive
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Courtney Theriault
(@cspotweet) reported
Heads up. The EPS 911 Dispatch Centre says TELUS Mobility customers calling 911 can't hear operators. Operators can hear the caller, but not the other way around. People who call 911 will be called back, or can continue calling if the emergency remains. #yeg #yegcc
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Mohit
(@nikzzworld) reported
@TELUSsupport Need plan modification for a student. Costing a lot telus mobility as compare with other network providers. No doubt wonderful service. Request telus to retain customers. My plan is 85 cad with taxes as a student difficult to pay. Or should i port to other network.
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raise our eye view 🌏
(@Vella_Raye) reported
If you know someone that has a dispute with any canadian bill, rogers, telus, bell, utilities, credit card, refer them to me. I give a free consult. There is a dispute and resolution process, and they do not need to suffer it alone.
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**** Whitman
(@nwhrfst) reported
@PennyDaflos @MineerBrett In Vancouver. Spoke to my MLA on the phone. His “solution” was the telus app. Next available appt for a phone call with a doctor? June 11.
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West Coast Motorsport
(@wcoastmtrsport) reported
@Sportsnet Sportsnet now buffers like crazy when I stream on chrome cast and don’t even have and option to use on Roku. Know you guys are owned by @Rogers so will never get fixed but shows why everyone I know switches to Telus :)
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Faisal Hassany
(@webmoney4us) reported
@TELUSsupport We have Telus internet service and we used to get monthly bill of $74 since we have moved to our new address at 13900 Hyland Road which has special deal with Telus. This month I have received bill in excess of $194. I m not sure what has changed. AC #601846456-0
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Lumina
(@AyoLumina) reported
@Hiko @ATT My @TELUS Fiber is supposed to be around the same but I have 12 down and 170 up………
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Alex
(@Alex_Everatt) reported
I should add that I had been with Shaw for like 10 years prior to this. I saw a Telus ad and I figured there was no way Shaw wouldn't match for a long-time customer. I was wrong. The moral of the story: these companies rarely give a **** about you.
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bettergov.ca
(@bettergovca) reported
@EComm911_info @TELUS @koodo “Today in stupid governance endangered citizens...”
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Les Johnson
(@LjmarketingLes) reported
@telus who do you get off sending people to my house to ask how much I pay for services Not one person I know that has switched to Telus has stayed because of your poor service- you have to give tv’s away to get customers as @shaw keeps customers with great customer service
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seymour1238
(@seymour1238) reported
To signup for the Telus internet service? Not that easy. However. The Telus online sales to deal with is like a mission impossible. So far, I have talked to Telus salespeople, which do NOT have adequate information about the sales they provide. Hilarious.
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Jayne Bassett
(@bassjay) reported
@TELUSsupport anyway a Telus customer in Ottawa affected by the power outages for 10 days get some grace on our data for this cycle?
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BC Oversight
(@bcoversight) reported
@TELUSsupport A formal complaint is being filed against Telus with the CRTC given a failed provision of support services.
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Als1977
(@MoiFriend4ever) reported
@jacktodd46 My God Jack.Terrible young men. Tim Hortons, Nike, Telus and Esso the Federal Government should drop @HockeyCanada @NHL the league should bar all of them.
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Puneet Goyal
(@puneet27971) reported
@TELUS #terrible, the same rhyming and sam behavior.
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Bill&katie
(@Billkatie1) reported
@iceblueaccent I use Telus health app great service and friendly doctors. Have made 2 appointments and they are painless 1 in less than 24 hrs.
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Tyler Johnson
(@taj1994) reported
@TELUS @TELUSsupport Are there any issues currently with the network the Smart Hub uses? I normally get 50+ Mbps, but at the moment, I'm only getting 4-5
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BLCK_AGERA BLACKLIST MILITARY
(@BLCK_AGERA) reported
@edmontonpolice Are any other mobility providers effected by this issue or just Telus?
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Puneet Goyal
(@puneet27971) reported
Beware of Scammers aka @TELUS @TELUSsupport There are a bunch of people who just promise you the world and then you are slapped with the huge bill even after repeated clarifications will I be charged for this ? #beware #telus #sucks
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Bonnie the B
(@BonnieTheB) reported
@TELUS @TELUSsupport It is insane that while in Niagara Falls Ontario subscribers need to ensure they turn off their phone lest their service be switched to a US tower and an easy roam charge applied. Despicable.
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martin_fff
(@martin_fff) reported
oh yeah, telus sucks
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Jesse Kleine
(@jesse_kleine) reported
@GoldTAnalysis @ronmortgageguy The flip side of this is that as price points move up, competition increases drastically and the level of service increases. Try getting a Realtor to return your call in a $300k avg price point town. It's like trying to get ahold of Telus!
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Alison Karlene Hodgins
(@AlisonKarlene) reported
Apparently my phone attempting to connect to a network (unsuccessfully) counts as data usage, even though it didn’t work or load and I had to ask people to use their data. Super unprofessional service. Very disappointed @TELUS
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raise our eye view 🌏
(@Vella_Raye) reported
If you know someone that has a dispute with any canadian bill, rogers, telus, bell, utilities, credit card, refer them to me. I'll help them for free. There is a dispute and resolution process, and they do not need to suffer it alone.
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Les Landry 👨🏾🦼♿ #EmptyPotProtest
(@LandryLes) reported
from
Medicine Hat, Alberta
I have some good news and some not so good news. The good news is, I'm eligible for TELUS' plan for seniors. The bad news is, I'm still with TELUS.
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Summer Oakes from Thymeless Cottage
(@ThymelessC) reported
@iceblueaccent Telus has been having lots of probs lately. Phones not working, etc, not this.