Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (25%)
• Wi-fi (12%)
• Total Blackout (6%)
• TV (5%)
• E-mail (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: North Vancouver, Calgary, Vancouver, Toronto, Grande Prairie, Surrey, Edmonton, Kitchener, Duncan, Montréal, Spruce Grove, Wetaskiwin, Fort St. John, Taber, and Mississauga.

City	Problem Type	Report Time
North Vancouver	Internet	28 minutes ago
Calgary	Internet	31 minutes ago
Vancouver	Internet	47 minutes ago
Vancouver	TV	21 hours ago
Vancouver	TV	2 days ago
Vancouver	TV	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Fred Garvin (@FredGarvinReal) reported 6 minutes ago

  LIke, I put forward that I’m a drunk but my brother developed a real-time alarming system with 3 other guys on the internet. Our greatest trip to Vegas when he got comped for Splunk was when Telus tried to **** on his system that they just made up when they were bored.

• 
  Bill Tansey (@lkn4chnge) reported 8 minutes ago

  @garymasonglobe @TELUS Was client of Telus mobility for 40 years, dumped them after a month of talking to India on problems

• 
  Tim Connolly (@TimConnoll56040) reported 8 minutes ago

  @garymasonglobe @TELUS LOL to bad your TDS is so bad Starlink is pretty good

• 
  Amanda Ginn 💙🧡💙💚-x (@Simbarosa17) reported 10 minutes ago

  Well @telus @TELUSsupport you better get my grandmas landline fixed soon as she is part an outage

• 
  NK (@786110bsmla) reported 11 minutes ago

  to a customer is in the millions or more,over time. I called Scotiabank and they said call Telus. I called Telus and they said call Scotiabank. Pass the buck, till the customer gets tired and gives up. I am letting everyone know because of the principle of this situation.

• 
  TdotTrucker 🇨🇦 (@TdotTrucker) reported 11 minutes ago

  @TELUS @garymasonglobe Woah. Nothing should take three weeks or more for your Internet to be fixed. That sounds like a problem on your end and you should be making sure that this customer gets Internet immediately even if you have to use another service in the meantime.

• 
  Diva shell (@shellhun44166) reported 12 minutes ago

  @SullyCanuck87 @jodyvance @TELUS Rogers is no better awful customer care They are money grabbers too We need more choices both suck

• 
  bcevaj (@bcevaj) reported 18 minutes ago

  @TELUSsupport May's credit was for ‘no dial tone' issue. The current voicemail outage was a brand new failure that took 3 agents to fix. I am now denied compensation for a separate failure.#Telus ignored my DM. Ticket 11622008 and REF-260617 #Telus #CustomerServic

• 
  JayFarms🚜 (@JayFarmsSK) reported 20 minutes ago

  @JonFraserTF @TELUS Had to do the same thing with Sasktel a couple years ago. **** service and sky high prices - gouging for all their products - not sure why people continue to patronize them! Telus has been good to me but I am keeping a close watch on them as they silently creep their prices up

• 
  Jody Vance (@jodyvance) reported 21 minutes ago

  @guyfelicella @TELUS *he messaged. It’s all AI and off shore, now. No direct route to inside support. I’ve spent weeks, perhaps months, of my time on hold/waiting for technical support/technicians/troubleshooting. It’s never consistently delivered the services I’ve paid for. It’s brutal

• 
  phil (@PartPhil) reported 22 minutes ago

  @garymasonglobe @TELUS It’s awful. When you call do you get stuck on the AI loop?

• 
  Karin Kloosterman (@kazakloosterman) reported 23 minutes ago

  @JonFraserTF @TELUS Agreed. I use Public Mobile. Lacks a bit in customer service but pays back in cost savings which are huge.

• 
  Andrew Cameron (@Ott_Andrew_Cam) reported 24 minutes ago

  @Darrenthiel2 @jodyvance @TELUS The main issue of course is the Triopoly in Canada (plus Videotron a bit) and the excuse of "expensive to service vast Canadian geography." 50% truth. But the main reason is the lack of sufficient competition.

• 
  ChinoAleman (@chinoalemano) reported 28 minutes ago

  @DVLT146025 This is exactly it, and it's the most underrated skill in this whole game. A manipulated pump and a real multibagger look identical on the chart. Same vertical candles, same volume spike, same "it already ran too much" comments. The chart literally cannot tell you which one you're holding. The only thing that separates them is what's underneath. A pump has a story and nothing behind it. A multibagger has a chart that's finally catching up to a business that was already real. And that's the work most people skip. They argue about the candle instead of reading the filings. With $AMPG, the difference shows up the moment you actually dig in. 48% gross margins, up from 33%. Debt-free. Revenue growing triple digits. The only American 64T64R AI-RAN radio, deployed at Telus, a Strategic Partner in a DoD-funded hub. Defense primes and NASA as customers. A CEO guiding margins higher because the heavy investment is behind them. None of that is chart noise. That's a company. A manipulated stock can't survive due diligence. It falls apart the second you look closely. AMPG gets stronger the closer you look. That's the whole tell. The people scared off by "it already moved" never opened the hood. The ones who did know exactly which category this is. Not financial advice. I'm long $AMPG. DYOR. 📡

• 
  Jordan Levitt (@JordanLevitt2) reported 28 minutes ago

  @JonFraserTF @TELUS The problem is that you will not get better customer service from Bell or Rogers... Been through all of them.

• 
  AJ Punk (@SilentSnow89) reported 30 minutes ago

  @DWOMB Telus. They were having hardware problems with TSN this afternoon.

• 
  RageAgainstTheElites🇨🇦🇮🇹🇺🇦 (@RageAtTheElites) reported 34 minutes ago

  @JonFraserTF @TELUS Yeah good luck with Bell or Roger’s they’re worse and the other mobile service providers suck sweaty *****!

• 
  Doug Ransom (@dougransom) reported 34 minutes ago

  @jodyvance @TELUS They are all the same. Services are priced for maximum profit at the service level consumers will tolerate.

• 
  Gary Mason 🇨🇦🇺🇦 (@garymasonglobe) reported 35 minutes ago

  Been a client of @TELUS for decades. Our home has been without internet service for six days. I thought someone was coming today to fix the problem. But I got it wrong - it's three Mondays from now, not today.

• 
  Dr Bud Prizeman (@RobertMutis1) reported 38 minutes ago

  @jabo_vancouver @TELUS I had picture but no sound. Had to reboot digital box to fix. Happened at the very start of the Cda-BHG game.

• 
  Steve Finlay (@SteveMFinlay) reported 39 minutes ago

  @TELUS Crisis averted! Service is much more reliable on the way back.

• 
  Salman (@salmanesmaili) reported 46 minutes ago

  Hey @TELUS @TELUSsupport Today I spent over 50 minutes on the phone just to add ONE channel to my TV package. It’s 2026. We have AI agents, autonomous vehicles, and instant digital banking. Yet a basic account change still requires nearly an hour with customer service. This isn’t a technology problem—it’s a customer experience problem. Do better. #TelecomMonopoly #LackOfCompetition Cc: @CRTCeng

• 
  Mary (@Mary54661403) reported 49 minutes ago

  @TELUS Had the acct. for 4/5 years had no problem, now when trying to log in they don't recognize my email or password and yet I still get my bill through my e-mail??

• 
  Genes 🇨🇦 Back To Being Grateful,Oh Canada 🇨🇦 (@creativewaves) reported 50 minutes ago

  The CRTC has again issued warnings to Bell Canada and Telus Corp. over recently introduced fees the regulator says could be in violation of its new policy prohibiting telecoms from charging customers when they activate, change or cancel plans.

• 
  Marco Niese (@marconiese) reported 50 minutes ago

  @JonFraserTF @TELUS You fell for the "lease phone" trick. It's the same as leasing a car. Get the car, return it when your lease is up, and pay for any damage to the car. I never understood why that lease contract was legal in Canada. Next time only consider contracts where you own the phone.

• 
  Sandie 🇫🇷🇮🇱🇨🇦🇺🇸 (@SandieAschem) reported 54 minutes ago

  @JonFraserTF @TELUS They have the absolute worst customer service!

• 
  D A M A N I🤎🦅 (@0xdamani) reported 56 minutes ago

  You know im still perplexed, puzzled and tend to wonder how people survive in economy and state of Nigeria with N150k as salary.. worst as even a family man/woman. Some even dey earn 40k/month o💔 Meanwhile, UK telus is up too.. send DMs I'm activeee!!🔥🔥

• 
  JABO Vancouver (@jabo_vancouver) reported 57 minutes ago

  @SluaghainO @TELUS Nah, the Telus internet is down here.

• 
  TELUS Support (@TELUSsupport) reported 1 hour ago

  @Minaxi_VZ We're glad to hear that the technician visit has been booked for you. If the issue is determined to be on our side, you will not be charged the $200 technician fee. That charge only applies if the technician finds the issue is not related to TELUS equipment or network.

• 
  TELUS (@TELUS) reported 1 hour ago

  @esSpyderMonkey Because TELUS TV+ streams live TV, we are legally bound by CRTC broadcast loudness laws (-24 LUFS), while apps like YouTube master their audio much 'hotter' (-14 LUFS). To fix the gap on Apple TV, try going to Settings > Video and Audio > turn on 'Reduce Loud Sounds'