Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (27%)
• Wi-fi (8%)
• Total Blackout (7%)
• E-mail (5%)
• TV (5%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Mississauga, Edmonton, Grande Prairie, Duncan, Vancouver, Beaumont, Calgary, Toronto, Red Deer, Toronto county, Guelph, Anmore, Montmagny, Winnipeg, and Steinbach.

City	Problem Type	Report Time
Mississauga	E-mail	12 hours ago
Edmonton	Internet	2 days ago
Grande Prairie	Internet	3 days ago
Duncan	Internet	3 days ago
Edmonton	Internet	4 days ago
Vancouver	TV	4 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jayem 🇨🇦 (@LXXIIpercent) reported 5 minutes ago

  I'm pissed that I have to send my S26 in for repairs due to multiple issues & this phone was just released a few months ago. @TELUS should replace this faulty piece of crap but refuse cuz it's past the 30 days. $2,000 phone that's a few months old & has several software issues.

• 
  J7Wildcard (@J7Wildcard) reported 5 minutes ago

  @VanIsleInvestor @TELUS I signed up a few months ago, no issues, reasonable price. My wife is trying to sign up now. Couple days in and still having issues and the rates are up with less data. New boss man making changes.

• 
  Cody J Bechard (III) (@nighthawwk91) reported 7 minutes ago

  Hey @TELUS what's up with my service lately? (Or lack thereof, I guess) located in Tilbury Ontario

• 
  Cadi Jordan (@cadijordan) reported 8 minutes ago

  There seems to be a widespread #Telus Wifi/ home services outage in BC Lower Mainland. Is your service effected? We've been without for hours now in #MapleRidge #TelusOutage

• 
  🇨🇦🍁 (@kniffy24) reported 10 minutes ago

  Telus Med access, can your customer service at least pick up calls? This is becoming more of an issue now and it’s not great pushing clinic times without explanation as to why! @TELUS @TELUSsupport

• 
  Peggy Ann (@PeggyMaca) reported 11 minutes ago

  @Provocative_one @cdn_karma Telus tried. JT shut them down. Almost symbolic of what Canada is.

• 
  Johan N. (@rk8215) reported 14 minutes ago

  @majgeoinvesting @EhrmantrautCap_ What they should have done with Series A? It is not that they could have cancel it. Last year they needed cash to fund Telus ramp up, but now when money is flowing in and they have excess capital they want to use to offset the dilution from Series A by buying stock back. There is past and there is present. A lot happened since last year.

• 
  Alberta (@AlbertaCanada60) reported 16 minutes ago

  @TheRiversEdgeAB Telus internet sucks.

• 
  Orange Cone (@CanadianPylon) reported 17 minutes ago

  @TELUSsupport @Rogers @Bell Cancel with Telus. Horrific customer support/ understanding. They just cost me 80k on a mortgage renewal. My credit card for autopay had expired, and I missed it. I’ll own that. My account went 30 days over, and when I got that notification I immediately rectified it, paid in full, and put in an updated CC number. They outright refuse to take the late payment off my credit report for the mistake. I am 51 years old. NEVER one late payment ever. This dropped my credit score 86 points, and now on my upcoming mortgage renewal I cannot get the preferred banking rate as a result, and Telus outright refuses to help. I’ve been a loyal Telus customer for a decade paying 350+/month for all their service’s, and hold close to $100k in Telus stock and this is the treatment I am getting for an honest mistake. Use any other provider. I will make it my life’s mission to make sure nobody signs up with Telus going forward. Friends, family members and employees included. I’ve tagged Bell and Rogers on this so they can share it with others to use as marketing to win new customers and show how you don’t treat a long time customer.

• 
  TELUS (@TELUS) reported 19 minutes ago

  @BlueJayZ4life We strive to be better! If you need any help with your TELUS services please don't hesitate to reach out.

• 
  Richard Purdy (@RickPurdy1959) reported 19 minutes ago

  @Martyupnorth Never answer. It will be either Rogers or Telus or some ****** lying Canadian polling company

• 
  Kini Surrco | Dividend data (@kinisurrco) reported 20 minutes ago

  @CDInewsletter Really appreciate the thoughtful reply and coming from you, it carries weight. I ran both Quebecor and Cogeco through the algorithm just now. And I am happy to see that your instincts mostly checkout :) : $QBR-B: 🟢 OPTIMAL | Quality 85, Opportunity 80. P/FFO 8.7x, ND/EBITDA 2.9x, 11.8% dividend CAGR. The model loves this one - Quality 85 is significantly higher than BCE (57) or Telus (58). The 2.2% yield is light, but total shareholder yield is 3.79% with buybacks. $CCA: 🟠 CAUTION | Quality 45, Opportunity 70. Yield 6.38%, P/FFO 1.5x. The $2.2B impairment on the U.S. segment (Breezeline) is flagged as a permanent structural problem, not temporary. The algorithm sees the value but doesn't trust the moat. The BCE management trust point is well taken. "The dividend is safe" → 42% cut a year later is exactly the kind of credibility gap no quantitative model captures. I should probably add some version of this. Thanks again 🇨🇦

• 
  Canadian Dividend Investing (@CDInewsletter) reported 27 minutes ago

  @kinisurrco Nice summary. I think your model is onto something, but at the same time I can't bring myself to buy more $T.TO (I sold $BCE.TO a couple years ago). That probably means it's a good time to buy. BCE is a no-go for me because I don't trust management. They're kings of saying one thing and doing another. Rogers I don't love the focus on sports franchises. Quebecor is still my favourite in the sector. Only a tiny bit more expensive than Telus on a P/FCF basis, but better balance sheet, a dividend that should grow, and a more focused company. Honourable mention to Cogeco too. Think they sell the U.S. part of the company and use the proceeds to pay down debt/do a buyback. They may even potentially take the company private.

• 
  ChinoAleman (@chinoalemano) reported 29 minutes ago

  @JordanW34476060 I’ll be back, just need to give it a little cooldown time. It’s pretty sad that the previous research barely got any recognition, it’s $AMPG's biggest MNO, bigger than Telus, and that’s saying something. Thank you for your support! 🫶

• 
  Angelle McDougall (@AMAMcDougall) reported 31 minutes ago

  @jenglishman @TELUS 2/2 One by one the sole Telus employee told them he couldn't help and pointed to a phone number on the wall for them to call. The store was filled with these ladies now on their phones trying to get help to no avail. Absolutely useless!!!

• 
  Top 1.9% in Retweets on X (@GMAN0444) reported 33 minutes ago

  So it sounds like Telus and possibly other carriers want to start charging a extra fee for better signal during peak times. Charging us for the cell service we should already be getting.

• 
  Lori Bergman (@bergy1965) reported 35 minutes ago

  @TELUS …so excited for tomorrow to see if my EXPEDITED order will show up tomorrow. The crack team @TELUSsupport is on the case. Next step…cancelling @TELUS service and making sure as many people as possible know how bad you are

• 
  L9FRIENDLYSTYLE (@L9FRIENDLYSTYLE) reported 38 minutes ago

  It’s fairly obvious at this point that $AMPG and Telus are collaborating on Telus’ 66 billion dollar network investment through 2030. Yes, if $ampg gets even 1% of that cake their market cap quadruples. (Not even including the dozen other projects they have going on) But what if that’s not all they are contributing to Telus? Telus is now hiring waves of AI Voice Data Specialists to train next-gen voice AI. What could a wireless operator company possibly need AI voice data specialists for? You call your local pharmacy/carrier/small business and you get a ****** prompt operator you have press 1, 2, or 3 five times in a row to get to who you want to reach. It takes an hour to complete your phone call. This is the Interactive Voice Response (IVR) system. My inference is simple. Telus is going to revamp and wipe out the competition of IVR (which is a ~6 billion/year industry btw) Telus operates in over 35 countries. Guess whose radios get to be the backbone of this entire operation? $AMPG Data center tailwinds too lol this isnt a bubble $NOK $ERIC $IREN $NBIS $DGXX

• 
  भव्य खनेजा (@bhavykhaneja) reported 38 minutes ago

  @TELUS The service was canceled 3 months ago and i got charged with $6.78 and got no refund of $15.68 the account have no number this is ridiculous.

• 
  Snowshoe Hare (@SnowshoeHare11) reported 41 minutes ago

  @TELUSsupport I do not have Telus internet but my landline is still not working

• 
  funkanelli (@funkanelli2211) reported 41 minutes ago

  @TELUSsupport I was a Telus Business Internet subscriber that sought to have the svc moved to a location 5 min away and was told the svc was not avail @ that location. Since this was part of a physical move I tried to cancel svc but was told I had to pay the entire 2 yr contract

• 
  Douglas Mark (@DouglasJMark) reported 43 minutes ago

  Finally got through to Bell yesterday afternoon on a Sunday. Had to push tech support hard but respectfully. Thankfully, a manager called me back and pointed out that our original static IP address now belonged to someone else (I figured as much). He said static IPs are in limited supply apparently and it might be hard to get it back?!! 🫨 He promised to send a tech over in the morning to try and fix it (no guarantee we'll get our static IP back and might face more delays to reconnect to Telus Health). The Bell technician will have unlock our phone router to allow SIP lines to by restored. 4 days of lock out is not acceptable for our patients and I will push for better with a guarantee for fast response if our static IP goes down by some tech glitch in the future. Hope this will soon come to an end 🙏

• 
  RouziM (@rouzi_mrouz) reported 47 minutes ago

  @tsxman This will be show me story. Can CEO with deep banking experience monetize Telus Health ? Can they sell their real estate to pay down debt? Can they sell their copper ? There will be little catalyst on the revenue side so they need to become a lot more efficient.

• 
  Murray Newton (@workingag34) reported 48 minutes ago

  So if any business owners in customer service industry out there want to have a successful business just call Roger’s or Telus customer service and do the exact opposite of them I guarantee you will be a successful business. Beyond frustrating .

• 
  Dutty Boukman (@originaljcl) reported 49 minutes ago

  Telus' network is just sooooo bad.

• 
  suebear 🇨🇦 (@TheSueBear) reported 51 minutes ago

  @TELUS sick of AI bullshit customer service. Getting charged higher fees even though my contract isn't up until next year. Wasted an hour trying to contact customer service.

• 
  Raven (@Sharisraven) reported 52 minutes ago

  @telus you sent a new phone with nothing but debt collectors calling from previous owner. Wtf!

• 
  Roxi (@RoxiOil_GasAB) reported 55 minutes ago

  @cdnrefugee @TELUS We use starlink Telus only for phone service when not at home

• 
  Nugget Capital Partners (NCP) (@NuggetCapital) reported 59 minutes ago

  @BDEPardell When I look at $T.TO I just dont' see it as cheap, not on a historical basis or to peers. So i guess it comes down to whether they can monnetize the Telus Health and in what amount. 5% yield is not going to entice Canadian dividend dogs. Pipelines were over 8% when rallied.

• 
  Goug Dilmour (@CanadasLeafs) reported 60 minutes ago

  @rod_the_bod @Rogers Bell is just as bad, I didn't think Telus offered internet in my area.