Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (45%)
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Phone (29%)
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Wi-fi (10%)
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TV (6%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Montréal, Surrey, Vancouver, Calgary, Edmonton, Ucluelet, Victoria, Leduc, Medicine Hat, Courtenay, Hornby Island, Richmond, Stony Plain, Merritt and Roberval.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Internet | |
| Surrey |
||
| Vancouver |
TV | |
| Calgary |
Internet | |
| Edmonton |
Phone | |
| Vancouver |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Phil
(@AlsoNamedPhil) reported
I don't know how any Canadian can be in support of "free market solutions" to health care given they live with either Rogers, Bell or Telus.
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Josh Brigham
(@brighamit) reported
Hey @TELUSBusiness @TELUS your customer service has gone to complete...poop. total garbage. I am trying to give you more money and it is impossible.
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Summer Oakes from Thymeless Cottage
(@ThymelessC) reported
@CaseyBratPack @TELUSsupport @TELUS A techie tried resetting the satellite over the phone but it didn't work. So they said they would send a technician out...on Feb 1st. I'm getting madder by the minute & will be writing to the CRTC about this horrible service.
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Jen Rollins
(@TheJenRollins) reported
@Taramic81971890 @TELUS @telusmobility Turns out my house is in a “area of concern.” There’s no cell service here at all, which no one told me when I moved my entire business with 3 lines over at the end of October. I’ve been to the Telus store 6 times since then asking why it’s not working at all.
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NADINE + NELSON | 📸 Live from the Ornament Box
(@Seameritt) reported
@TheJenRollins @TELUS @telusmobility Gods. That's terrible.
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Jen Rollins
(@TheJenRollins) reported
@islgalwrites @TELUS @telusmobility I’ve been at a physical Telus store today trying to get cellular service. Even swapped out SIM cards and still nothing. I’m at Starbucks now to get wifi but this is unacceptable for how much I pay a month. I had no issues with Rogers.
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Nobody's Fool
(@Canadian_Guano) reported
@chbmeredith One reason I didn't go with Telus fiber-optic. That & their poor customer support.
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Caroline Mary little
(@CarolinemLittl1) reported
I also need help paying my phone bill off so I can have my business line back up its with telus and it's $485 acct # 39850913 plz help
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🦋Just Existing in a Crazy World🦋
(@CaseyBratPack) reported
@ThymelessC @TELUSsupport @TELUS #Telus #TelusBC that is a ridiculous time to wait to resolve your issue. No online support thru their webpage??
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Wally R
(@wally_r44) reported
@TELUS @TELUSsupport @TELUS long time customer (2005) here called you loyalty team yesterday , more like disloyalty team can’t find solutions and Rude service can’t at least try to find options ,for your long time customers be looking in a month,am gone when contract is over
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Allyson
(@MrsLethal) reported
Is telus literally the worst mobility company in Canada or just me?
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Mamma Bear
(@islgalwrites) reported
@TheJenRollins @TELUS @telusmobility Sheesh. That sucks. Thursday is a long way out when you can’t access data or your wifi.
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Mark Paradis
(@markpa84) reported
Hey @TELUS and @TELUSsupport, nice to see that you reward my decision to stay with Telus by charging me a $50 connection fee. If that's how you treat your loyal customers, this will be my last renewal with you.
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Dave Faulkner
(@FaulknersRazor) reported
@TheJenRollins @TELUS @telusmobility Demand 1 month credit for each day of outage. Do not take no for an answer. I have done this several times.
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Mrs O
(@JoyChuksO) reported
11. Get a phone number: Major network providers Bell, Koodo, Rogers, Telus. You can opt for a pre-paid plan or pay as you go. If your phone is not compatible with the Canadian SIM cards, you might need to buy a new phone, which you can get off these network providers under any
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anonamouse
(@MouseAnonamouse) reported
2 b clear: I think CRTC should stay out of it, other than 4 regulated "essential" svcs, which is NOT what telus went after... if you really want to use your credit card to pay for cell service & don't want the fee, you can switch to a competitor (for now)...
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Sue Mark
(@susanmark3000) reported
@ThymelessC @TELUSsupport I quit Telus 100% for customer service fails!!!
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Ajay
(@ajaykamboj80) reported
from
Chestermere, Alberta
@TELUS hello telus...waiting on ur telus support 2hrs 10 min...pathetic...and instead of telus u guys can change ur name to looters ..that suits you...last 5 months u guys says next month bill will be ok for sure...and I m paying u extra from last 5 months..
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Mamma Bear
(@islgalwrites) reported
@TheJenRollins @TELUS @telusmobility Well that’s just unacceptable. I hope Telus can a least resolve your phone plan so you can at least access services beyond 911. Or speed up the wifi service date.
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Tara michael
(@Taramic81971890) reported
@TheJenRollins @TELUS @telusmobility Telus is awful. We stayed w em cause they kept rolling over our discounts but then they stopped and we were like, yeah, not paying that. Bye. Swapped to Shaw. Not stellar, but definitely better than Telus on all fronts.
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Commissioner Miner
(@fanCRTCProfling) reported
Funny one here: Telus files a #CRTC Implementation Plan for local competition in Coldwater, Ontario Exchange w/ Eastlink. Eastlink replies that the request to enter Coldwater had been received from Rogers. Telus says they don't know wtf eastlink is talking about & don't care.
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Got that Shiba?
(@hfxfreak) reported
@chatrwireless_ been with this company 7years never missed a top up not even once in 84 months. Ever since their update my data has been ****** and draining way to fast. So after a loyal 7 yrs I will be leaving chatr for Telus. No customer service, ****** service. **** chatr
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***** Wonka
(@dfi_factory) reported
@TELUS is trash company that belongs in the garbage. You outsource your customer service reps overseas to an office of 3 people but continue to increase my phone plan every year. Been holding for 2 hours.
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ADVANCEDgg | vBreeZy
(@TwitchvBreeZy) reported
@Ms_Nyxia Rogers is so rough to deal with, I finally switched to Shaw because they seemed to be the only consistent ISP company on the west coast here, Rogers & Telus gave me nothing but problems
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tennis gal 🎾 🐊
(@57402017a) reported
@Milka_Ran @TELUS Same **** like Koodo! I switched over from Koodo as I used to be able to get someone on the phone with Telus. But I guess that has changed. No wonder. They mist increase their profits by raising their prices and decreasing their service. Same **** everywhere!
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Summer Oakes from Thymeless Cottage
(@ThymelessC) reported
So @TELUSsupport said they could help resolve our problem of no tv service and no repairs until Feb 1st if I would DM them. I do so, 6 hrs ago, and have had no reply. Not my idea of how to keep your customers happy @TELUS
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Wally R
(@wally_r44) reported
@TELUS long time customer (2005) here called you loyalty team yesterday , more like disloyalty team can’t find solutions and Rude service can’t at least try to find great options for your long time customers be looking in a month when my contracts is over to new provider..
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jhalak mittal
(@JustJhalak) reported
@TELUS @TELUSsupport have been a customer for 2-3 years and now the customer support is just so bad. Have been waiting on my order but no response, no email..cs staff just keeps transferring. Annoyed !!!
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Bartlomiej Hellwig
(@isinthemoment) reported
“On Huawei, we are years behind our allies. Huawei 5G equipment was installed in Telus’ infrastructure in 2020 and can remain for now because the government took until May, 2022, to issue a ban, and gave two additional years for removal.”
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Jen Rollins
(@TheJenRollins) reported
@Taramic81971890 @TELUS @telusmobility They said it was my carrier settings - nope, and then SIM card - nope. Finally reset my network settings and nope. All this time no one told me it’s because my house is a dead zone. Now I get to fight cancellation fees for a service they never should have given me.