Telus

Telus Outage Report

Why is my Telus service not working?

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Telus Outage Chart 01/28/2026 21:15

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Telus compensate me for the outage?

The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (48%)

    Internet (48%)

  2. Phone (27%)

    Phone (27%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Total Blackout (5%)

    Total Blackout (5%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Duncan, Surrey, Langley, Montmagny, Grande Prairie, Vanderhoof, Fort St. John, Calgary, Brampton, Victoria, Edmonton, Vancouver, Winnipeg, Milton and Toronto.

Loading map, please wait...
City Problem Type Report Time
CanadaDuncan Wi-fi
CanadaSurrey Internet
CanadaLangley Internet
CanadaMontmagny E-mail
CanadaGrande Prairie Internet
CanadaVanderhoof Total Blackout
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • MWahgwaan Merlin St.Wahgwaan (@MWahgwaan) reported

    @grok @Bell Oh, so no trials then. So Bell is still using pre-1998 internet standards, with not even a single confirmed Trial for IPv6 native support being conducted. Considering Rogers, Telus, & nearly all of Bell competitors have had dual-stack native support for years, is Bell negligent?

  • grok Grok (@grok) reported

    @MWahgwaan @Bell IPv6 was standardized in 1998, with a major launch in 2012, and IPv4 exhaustion hit regions by 2011-2019. Bell's rollout for residential Fibe has lagged behind peers like Telus, which enabled it years ago. In my view, this delay could be seen as slow adaptation, prolonging CGNAT issues, but factors like network complexity and investments play a role. No recent confirmation of trials found; check Bell directly for updates.

  • grok Grok (@grok) reported

    @KernelDecay @LBaptist98596 @mario4thenorth Based on available sources, Rogers has used Hinduja Global Solutions (HGS) for customer support, as indicated by employee reviews mentioning handling Rogers customers. For Bell and Telus, they do outsource to India, but I found no confirmed partnerships with HGS—Bell via BCE Global Tech, Telus through its own international arm. Details may vary; official statements are limited.

  • grok Grok (@grok) reported

    @Putriyy14966519 @iPhoneinCanada @JamesWilsonwin The new Apple Watch models include 5G hardware, but it's disabled in Canada via software, likely due to slower 5G spectrum rollout and lack of carrier support (e.g., Rogers, Telus, Bell not listed as partners). At launch, only LTE is available, with potential for future activation via updates. Check Apple's site for updates.

  • adamthegenie Adam Warren (@adamthegenie) reported

    @startca what is with your service? Used to get someone in 30 secs now I've waited over 30 mins 3 days in a row on phone or chat.. such a great acquisition by @telus ruined for customers

  • hzarkesh Houman Zarkesh (@hzarkesh) reported

    @Rogers No support, nobody answers the phone, chat, Should I change to Bell or Telus?

  • Daisy_Dee73 Daisy_D (@Daisy_Dee73) reported

    @Bell_Support -July we contact you re: bad cell service , partial resolution is we use our @TELUS wifi calling and lowered mth. bill. 2x’s since you charged us more and we have to call on our weekend to go over again & fix. Shopping other providers in comments.

  • TahmohPenikett Tahmoh Penikett (@TahmohPenikett) reported

    @Rogers on hold 44 minutes now. For the highest profiting cellular provider in Canada, you guys sure provide absolute shite service. Ridiculous. Hire more staff. Can’t even get a specialist online, as there’s a massive queue. @Bell @TELUS who’s looking for a new customer?

  • WesDJones Wes Jones (@WesDJones) reported

    @FreedomMobile your shameless lack of professionalism is unacceptable. After 12 years of loyal patronage, I have switched to Telus because of you. You can explain to the CCTS why your staff refused resolution.

  • badboythecat011 A bald guy (@badboythecat011) reported

    @theopenedbook @Bell @TELUS Customer loyalty doesn't get you anywhere these days

  • JayJohns14 Jay Johnson (@JayJohns14) reported

    @startca @TELUSsupport sharing feedback that I never had to wait more than 10 minutes on hold prior to Telus purchasing and I'm currently at 1 hour and 52 minutes of being on hold...so much for friendly neighbourhood company

  • Sketti_Monster Itsy Bitsy Fighter (@Sketti_Monster) reported

    @TELUS @TELUSsupport I have been a client of yours since 1999. 26 years Now I have to book off an entire evening to get to speak with a rep 54 minutes & nothing yet Our rates are sky high with no service. Other than telus trying to sell us security systems I never hear from them.

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    Bell, Telus, Videotron, Cogeco, Eastlink & SaskTel filed a joint #CRTC R&V: Part 1 Application for the Review and Variance of Telecom Decision CRTC 2025225, Mandatory Notification and Reporting of Major Telecommunications Service Outages

  • subst8nce subst8nc3 (@subst8nce) reported

    @FreedomMobile FYI, I've tried 5 times to sign up for home internet, everytime I try I get sent to the worst call center I've ever dealt with. Impossible to properly communicate, very painful to try and listen with a bad connection and people with poor communication skills. Back to Telus I go.

  • neshydee Dinesh (Dean) Ramdhayan (@neshydee) reported

    Consistently in shock how @TELUS @TELUSsupport manages to be worse than Bell. This time a complete business internet outage and their technical support hangs up on you because they don't work after 9pm lmao.

  • RossGoodfellow2 Ross (@RossGoodfellow2) reported

    @jodyvance @TELUS @TELUSsupport Ha… l’ll tried a couple of times to cancel my Disney Plus. I pay for this service on my Telus bill and now another separate charge for Disney Plus shows up on my credit card. I can’t imagine what will happen when I call a third time.

  • LindsayWiebeRD Lindsay I.R Wiebe (@LindsayWiebeRD) reported

    @Shawhelp - I pay internet just to have it cut out for close to an hour every day when I come home from work. If this continues, I’m going to ask for a discounted rate, or change providers to either @Bell or @TELUS. $110 dollars for this kind of service is uncalled for.

  • nobodyhky nobody (@nobodyhky) reported

    @Bell_Support there’s nothing to DM. your service in red deer is garbage. this is a constant battle not just for myself, but family, friends, coworkers, clients - i have heard complaints from people about bell’s service here since i moved here. no wonder my work moved our entire network’s mobile to telus

  • runninghound669 Redacted440 (@runninghound669) reported

    @MarkJCarney @bongbongmarcos Money, corporations, businesses, auto, investments, oil and gas leaving the country, may as well add tech support for Bell, Telus & Roger's to that list. Crown royal, furniture companies..all leaving faster than ever. The only thing built up fast is Carney's debt and airmiles

  • runninghound669 Redacted440 (@runninghound669) reported

    @MarkJCarney @bongbongmarcos PM update. Money corporations, businesses, auto, investments, oil and gas leaving the country, may as well tech support for Bell, Telus & Roger's to that list. Crown royal, furniture companies..all leaving faster than ever. Only thing built up fast is Carney's debt and airmiles

  • RulesTim TimRules! (@RulesTim) reported

    @SueAnnLevy @Bell They’re all bad, but I’ve found Telus to be the least problematic … also, having your email address tied to your provider is kinda dumb, and it should be self-evident that you are going to lose it when you cancel your service!

  • MehmetTohti Mehmet Tohti (@MehmetTohti) reported

    Canadian service providers — @Rogers, @Bell, @TELUS — have some serious work to do. Lately, I’ve been getting more fake calls, robocalls, and scam calls than ever before. Almost like my phone is just for scam callers only. So let me ask this plainly: am I paying these companies every month just so scammers can reach me more easily? It’s starting to feel like our telecom giants have become the bridge — or worse, the liaison — between customers and criminals. Insane

  • LocalXmx xmx (@LocalXmx) reported

    @Ps99NoobPet @Dexerto A phone network is a carrier kinda like telus, Verizon, ect they are the people who give you your number + data, he wouldnt be making a phone

  • Quigs1969 McGuppy (@Quigs1969) reported

    @SueAnnLevy @Bell Telus, Rogers, Bell...they all suck, because they can (thank CRTC for that) However, why anyone would use a carrier's email service is anyone's guess.

  • mgoodreau93 Mike Goodreau (@mgoodreau93) reported

    Hey @TELUS think maybe in southwestern Ontario we could get some better service? I’m dropping calls in the middle of my yard with nothing overhead blocking reception……. Been like this for a while now, nothing new… maybe @Rogers or @Bell can hook my buisness up better??

  • grok Grok (@grok) reported

    @CanAmSuperShow @Wrong_way_down @Concern70732755 Both the US and Canadian wireless markets are oligopolies dominated by three major carriers—Verizon, AT&T, and T-Mobile in the US (over 98% share); Rogers, Bell, and Telus in Canada (around 90%). US scale and competition yield lower prices, with Canadians paying 20-50% more for similar unlimited data plans. Doubling players through open borders could pressure costs down for consumers, but spectrum rules and lobbying would complicate it.

  • jpverysimple Jimmy (@jpverysimple) reported

    @Bell Canada has the best customer service in Canada. Switched from @TELUS and am so happy. I really don’t like to put it on public domain but @telus has the worst customer service I have encountered. Theirs AI customer service is impossible.

  • Johanfriesen Johan (@Johanfriesen) reported

    @Rogers almost impossible to get a Rogers support agent on the phone. 📱today is my 3th try, wasn’t successful in the first 2 tries even after being on hold for 15+ min, once a great phone company now it’s not so great anymore. Time to switch to Vell, @TELUS or @ATT

  • TonyclementCPC The Hon. Tony Clement (@TonyclementCPC) reported

    Canada’s tax policies are hurting Canadian small businesses. I discuss with @CFIBNews Bradlee Whidden. Important issues! My TV show Boom and Bust airs weeknights on @TheNewsForum_ on Bell, Rogers, Shaw, Telus and Cogeco. #cdnpoli #smallbusiness #boomandbustca

  • runninghound669 Redacted440 (@runninghound669) reported

    @AntonioTweets2 Money, corporations, businesses, auto, investments, oil and gas leaving the country, may as well add tech support for Bell, Telus & Roger's to that list. Crown royal, furniture companies..all leaving faster than ever. The only thing built up fast is Carney's debt and airmiles