Telus Outage

Is Telus having an outage right now?

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

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Telus problems in the last 24 hours

Telus Outage Chart

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

Total Blackout

Telus Outage Map

The most recent outage reports and issues originated from Lethbridge, Sidney, North Vancouver, Vancouver, Victoria, Calgary, Lloydminster, Edmonton, Medicine Hat, Port Coquitlam, Leduc, Toronto, New Westminster, Westbank and Hearst.

Lethbridge Internet
Sidney Phone
North Vancouver Internet
Vancouver E-mail
Vancouver E-mail
Victoria Internet

Telus Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Telus Issues Reports

Latest outage, problems and issue reports in social media:
  • chrishallamore ChristopherHallamore (@chrishallamore) reported

    1 hour 45 min mostly on hold and I had to hang up because I have meetings that I need my phone for. @TELUS: do better

  • chrishallamore ChristopherHallamore (@chrishallamore) reported

    45 minutes into a call to TELUS to fix a voicemail problem. Just what I needed in the middle of my work day

  • Cozy_Bee_ Ria (@Cozy_Bee_) reported

    @ari_purple2 @laurDIY I’m with TELUS so it could be why when I tried I kept it as a text and not iMessage, which sucks

  • mikelloydhayes Cake Monkey (@mikelloydhayes) reported

    Hey @TELUS I got a text that I haven’t paid my bill. I haven’t received my bill. I can’t even register my mobility on MyTelus. I am getting frustrated with this ghetto service

  • canadianguy1985 canadianguy1985 (@canadianguy1985) reported

    @TELUSsupport I also sent an email to TELUS support and heard nothing back.

  • ceebs02 @ceebs02 (@ceebs02) reported

    Still waiting on a call back from @TELUS they said it would be 2 hours here I am waiting for a call 24 hours later and no service

  • KathyHMcK Kathy Hearn McKinnon (@KathyHMcK) reported

    @TELUSsupport @JoJo1135 Bahahaha! I swear that #Telus support is a bot! Same response over and over and over............ @entwistled @Tonygeheran #yeg @PeterVogel

  • acrockofschmidt Jamie Schmidt (@acrockofschmidt) reported

    @buzzbishop @zacharie You could cancel Telus and use the savings for braces. lol

  • brown_down Darcy Brown🇨🇦 (@brown_down) reported

    I can't count the number of outages from #Shaw #telus and #virginmedia I've had and never received any apology like I have from @orange for 4 weeks of service purchased. Oh and at a lower price.

  • Bitc0inTech RB (@Bitc0inTech) reported

    @ShawDirect @ShawInfo That is not helping anyone really because for a week I am trying to reach someone for billing so I can cancel my service and move to @TELUS so I can get better service. I have never experienced such a service from Shaw before I wonder what is gone wrong.

  • kestermann Kester Mann (@kestermann) reported

    Telus compares the lack of 5G spectrum in Canada to driving to work in a mule. Says airwaves have been slow to be released but expects commercial launch in 2020 with initial focus on major cities. #HWMBBF #5GGearUp

  • Goodwill_Carlos Carlos Cuevas (@Goodwill_Carlos) reported from Calgary, Alberta

    @mattxdaniel @TELUS If you want, send me a DM - I used to work in wireless. Different provider. I could try and help.

  • JoJo1135 Jo-Jo (@JoJo1135) reported

    @KathyHMcK No words for this gong show. I would be on a letter writing campaign to #DarrenEntwistle and the #TELUS board members. An outage for that long is inexcusable.

  • millarshuba shøøba (@millarshuba) reported

    @BradRosgen @TELUS Poor

  • kaitlynchuong l o v e r (@kaitlynchuong) reported

    stay down there little guy #allconnected @TELUS section 228, row 16, seat 7

  • kaitlynchuong l o v e r (@kaitlynchuong) reported

    stay down there little guy! section 226, row 16, seat 7 #allconnected @telus

  • kaitlynchuong l o v e r (@kaitlynchuong) reported

    stay down there little guy #allconnected @TELUS

  • g_rougeau Geoff (@g_rougeau) reported

    @TELUS @NHLFlames #allconnected Hey Kyle you really gotta brush your teeth before the game. Your breath is terrible! PL3 Row 2 Seat 11

  • l_roggeveen L.M. Roggeveen (@l_roggeveen) reported

    @KathyHMcK Same here Kathy. Telus Support just gives me a number to call. Each time call or Telus calls me the response is - we don't know when the techies will have put all your historical emails back together and, until then, you can't access email via Outlook on your phone or desktop.

  • Necro_Beast Necro_Beast AKA "Apostle of Time" on other media's (@Necro_Beast) reported

    @TELUS im poor.

  • ThisIsTLC Terry L. Calveley (@ThisIsTLC) reported

    Hey @TELUS - I think your cell network has been hacked. Seeing a fair number of random “” where phone is actually a 10-digit cell number - coming into - and from -non-Telus customers as an email. Either no content or strange links...

  • DavidNelson333 David Nelson (@DavidNelson333) reported

    I’m so mad at Telus right now. They must have the worst costumer service in the world!

  • Taylor18Petty Taylor Petty (@Taylor18Petty) reported

    Dear @TELUS, your internet sucks. Promise of better connections.. only to be disappointed. By the way it’s not my “device” never had an issue with @ShawInfo Sincerely, one annoyed customer.

  • doranwalker Doran Walker (@doranwalker) reported

    @TELUS @TELUSsupport 1 hour wait time to adjust my plan. Once again worst customer service. Completely unacceptable


    @TELUSsupport @TELUS box problem .. tomorrow wait for service person

  • Xeetree_R_Camin 👻🎃Xeetree🎃👻 (@Xeetree_R_Camin) reported

    Looking at my new phone telus plan ....mine currently > 3Gb data (unlimited ect ect) 65$ 10gb data (same as above) 75$ HMMMMMMM MAYBE 10.dollars is worth it However I never go over my data anyway so hmmmm

  • mlocy112 Colm Howard (@mlocy112) reported

    @TELUSBusiness I honestly think the scam technicians do a better job at troubleshooting issues that Telus techs.

  • mlocy112 Colm Howard (@mlocy112) reported

    @TELUSBusiness I honestly think the scam technicians do a better job at troubleshooting issues that Telus techs.

  • ShackAuctions Mike Shackelton (@ShackAuctions) reported

    @dairyman_dave We have been with Telus for 15 plus years with iPhones. The service all over has been bad the last couple months. It was the same a couple years ago. It’s frustrating for sure

  • PeterVogel Peter Vogel (@PeterVogel) reported

    Wow! 60 days for #Telus email outage. Company really has dropped the ball on this. Sending flowers doesn't accomplish too much!

  • agwealth AgriWealthStrategies (@agwealth) reported

    @dairyman_dave I’m with Telus and have an IPhone, when I drive through that area service is very spotty.

  • civ3o yourHIGHness💨 (@civ3o) reported

    Woo paid my telus abd robbers bill off. Shit feels nice to have a $0 balance

  • SexualDiarrhea Sexual Diarrhea (@SexualDiarrhea) reported

    @TELUSsupport My phone service is poor and drops calls. Support told me to buy a new phone and read telus fine print although it is warranty #CustomerService

  • FaceNumber31287 TheManWithAFace (@FaceNumber31287) reported

    I have issues like this with @telus all the time. Their support is so inept

  • tweet_dir Tweet Directory (@tweet_dir) reported

    @telus brings a whole new inept meaning to bad service

  • davedawson333 Dave Dawson (@davedawson333) reported

    @TELUS We can't reach anyone as we're on Telus and there is no service

  • drtechco Raymond Flint (@drtechco) reported

    @Thomas919191 @TELUS Get on Freedom. Much better service and cheaper too

  • zaxbux Zach (@zaxbux) reported

    @TELUSBusiness @TELUS Also has the nasty side effect of conditioning users to ignore security issues on other sites.

  • zaxbux Zach (@zaxbux) reported

    @TELUSBusiness Case in point: If a malicious person was intercepting communications, hence the certificate warning, and @TELUS tells their customers to just ignore the issue, the bad actor could easily capture account credentials and more.

  • zaxbux Zach (@zaxbux) reported

    @TELUSBusiness I love how social media teams treat people in tech like they're tech-illiterate. I guess we know that @TELUS's web security isn't a priority. Telling customers to bypass a warning that serves to protect them from phishing and MITM attacks undermines the rest of the web. @troyhunt

  • TELUSsupport TELUS Support (@TELUSsupport) reported

    @Medibrat If possible it would be best to call them using another line so they can troubleshoot the cell. Are you able to call them using someone else's phone or a landline, or you could visit a TELUS store for troubleshooting help.

  • thatguyDennisM Dennis Michael (@thatguyDennisM) reported

    @russellabird @TELUSsupport TELUS and Security don’t make sense together. That should have been your first clue why getting a system from them was a bad idea. 😁

  • Michael500ca Michael500ca (@Michael500ca) reported

    @TELUS Notice @Telus is not addressing the issue of their failing email service that I pay $100 a month for. #Telus As if the August failure of $1 Billion was not enough. OK, more for me.

  • Michael500ca Michael500ca (@Michael500ca) reported

    @TELUS Still not working so less than 40 minutes @telus

  • Michael500ca Michael500ca (@Michael500ca) reported

    @TELUS Your email is failing again because it keeps asking me my username and password which has not changed in years. Please fix in 1 (one) hour or I get another 5 (five) dollars off. 3:05 MDT. #TelusSucks

  • Michael500ca Michael500ca (@Michael500ca) reported

    Telus Mail is down once again! I keep entering my username and password and it just keeps asking for username and password. Useless! @TELUS

  • drpaulgill Dr Paul Gill (@drpaulgill) reported

    @PackerTamar @dpepe88 @PrescribeIT_CA @TELUS We wrote a letter with the help of @PrescribeIT_CA and sent to our local a few on board and now the pressure to compete seems to be getting others to think about it too! Patients like having their script at pharmacy before they physically get there too.

  • scuttlebuttdad Scott Stevens (@scuttlebuttdad) reported from Delta, British Columbia

    @telusmobility Telus is currently bidding on a RFP for my company’s mobile contract for 220 line which I oversee. I’m not impressed by your teams customer service. I would of preferred “Our call centre made a mistake by telling you to come here, but let us ship it for you”.

  • daddy1424 daddy1424 (@daddy1424) reported

    @FreedomMobile To bad your service is the worst in canada. Why not pay 20 or 30$ more for a service that actually works like maybe @TELUS

  • Chainyxx BABYGIRL🍒 (@Chainyxx) reported

    @FreedomMobile BC THEY R ABSOLUTE SHIT!! &They know their time is running out because all other Cellular phone companies have caught up with their data pricing &have much better service &consistency!! @TELUS @RogersHelps Here I come!!Over this shitty service and customer service!

  • sylviabyron Syl (@sylviabyron) reported

    @TELUS no mobility service on Markay. This has been for three days..#nothappy #fixit

  • coldacid_ebooks memes coldacid posts (@coldacid_ebooks) reported

    Protecting your tweets, DON'T use Telus as your service provider.

  • chiefstonefox Chief Stonefox (@chiefstonefox) reported

    He will be a good business solution if Telus and the cellular networks would put some money into infrastructure in the north not just in the southern cities we need internet and cell service in the north more than they do in the South as the lock of fibre for internet

  • kevinbalicki Philip Broberg (@kevinbalicki) reported

    @russellabird @TELUSsupport Telus service at its finest. That terrible company could offer to pay me for their shit service & it would still be a big fat no. #neveragain

  • Medibrat Bex (@Medibrat) reported

    @KeriCrewsonMD @ATT I'm having the same problems with @TELUS just outside Ottawa...I had service in the middle of nowhere Scotland...but cannot get it in my house.

  • mtylerb Tyler Beckett (@mtylerb) reported

    to The Internet Centre, which offered ADSL to my house using Telus as a backbone. After a couple years, they were bought out by CCI Wireless and within a year their service had crashed. My biggest issue with these services was the lack of IPv6. A very basic service and want.

  • mtylerb Tyler Beckett (@mtylerb) reported

    @entwistled @TELUSsupport I'm really disappointed. I've been a loyal Telus Mobility customer for years; actually 2 decades. I supported Telus during the Strike in 2005 and now I'm being told by Cathy in tech support that my best option is to just cancel my services with you

  • mikerapp Mike Rapp (@mikerapp) reported

    @InVisionApp @TELUS Consistency is not the goal of design. It may be an outcome. It should not be a goal. Most advertising and design is consistently awful.

  • CDawnPickering Dawn Pickering (@CDawnPickering) reported

    @TELUS Very unhappy with your web store service! Ordered a be phone more than 4 weeks ago. Arrived broken. Have been waiting 3 weeks for replacement. Called to cancel everything and can't until I get the package to ship back damaged phone. 2+ weeks now...

  • ckyys C Keyes (@ckyys) reported

    @jonkay I just called Telus and got CTV 24 hrs news network added. I won't watch CBC anymore. What they have done is so completely outrageous and bias.