Telus Outage Report
Why is my Telus service not working?
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
-
Internet (49%)
-
Phone (27%)
-
Wi-fi (9%)
-
TV (6%)
-
Total Blackout (5%)
-
E-mail (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Vancouver, Montmagny, Orillia, Toronto, Sechelt, St. Thomas, Surrey, Burnaby, Brampton, Summerland, Westerose, Calgary, Montréal, Halifax and St. Albert.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
||
| Montmagny |
||
| Orillia |
Internet | |
| Vancouver |
Phone | |
| Toronto |
||
| Sechelt |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
-
GD Simpson
(@gdsimpson8) reported
@TELUS Regarding your pathetic attempt at even more greed by asking CRTC to allow you to rip off more of your customers with credit card fees……….**** OFF TELUS!!!!
-
Hunain
(@Hunain) reported
@ayyrieslmao Such a misleading headline by @CBCNews - The proposal was forwarded by Telus and wouldn’t even apply to their discount companies such as Koodo/Public Also there are other companies and entire Canada definitely doesn’t just use Telus 😒 P.S. Pricing is still crap, no doubts on it
-
Scott Hudson
(@hdsnhwk7) reported
@TELUSsupport an hour plus wait anytime@you call into Telus. Come on! Have a call back que! Also impossible to change email if we don’t have access to the email any longer. Text verify, little changes can make a big difference to your support!!!
-
leslie fawkes
(@ljfawkes) reported
@shirleybond @jjhorgan @adriandix No gov is going to turn down all that sweet sweet💰💰💰💰💵Please!30 years in the making.DixieDoodle Private Telus HealthCare is where the Doctors get paid.Duh!All levels of gov hate unions.Heathcare ForProfit IS theNEW Model.Successive Prov gov starved doctors of proper wages.
-
Jean-François Mezei
(@jfmezei) reported
“At around 6:00AM EDT, our Chief Technology and Information Officer reached out to his counterparts at Bell and TELUS, advising them of the issue and also to watch-out for possible cyber-attacks” Employee does software update. Network goes down within minutes. Why suspect attack?
-
Breton Gaunt
(@BGauntAssociate) reported
@SteveI26827992 @BNNBloomberg @TELUS Do you have any data to support this Steve?
-
Allan Thomas
(@_AllanThomas_) reported
@SwimandOhmm 1st time since I have been their customer (since 1999 I believe it is) that they have ever done that. I assume it is a new business practice from them. Sketchy to me, and even if others do it, I expect Telus to stick to their usual standards
-
MisterWood
(@misterwood_ca) reported
@SteveI26827992 @BNNBloomberg @TELUS Telus customer for 4 years. They do this, I'm out and never coming back.
-
Ryan Krumins
(@ryankrumins) reported
@TELUS What's going on with your customer service line? It's been over an hour wait all week, I need to pause my service while travelling and can't get through to anyone via phone or through your chat
-
MilePublicHouse
(@MilePublicHouse) reported
@TELUS @opensignal Hey @TELUS, why do you screw over your customers?? It’s bad business
-
gregg symonds
(@greggsymonds) reported
@globalnews WTF ..is Telus a lemonade stand open from noon to 5pm ..with cardboard furniture on the side of the road. must be.. I won't name the large company suddenly in Aug. wanted their monthly chg. 2 weeks early You will wait & U will not be turning anything off.. They waited.
-
Jeff Larsen
(@jefflarsen80) reported
@BNNBloomberg @Telus will see me as no longer a customer if this goes through
-
Regular Lady
(@Gasstationchips) reported
@Mr_G_To_You @DanAlbas Already have everything at the cheapest rate Telus is willing to give long term customers, along with the multi service discount.
-
Javid Chamanchi
(@JChamanchi) reported
Telus is not the Telus it used to be,! I just left Telus after about 24 years when it was Clearnet , but unfortunately the company has been changed slightly to worst,!
-
BaconbitsRJ
(@BaconbitsRJ) reported
Can anyone in @peacecountry recommend a reliable cell service provider? @telus is an absolute joke. No service beyond 2 miles from a tower, randomly dropped calls, lousy switching between towers. I am sick of paying ridiculous prices for garbage service
-
JJ
(@TheTimesofJJ) reported
Bruh. Telus new sales tactic is adding telus tv to a contracr for free for the first month. In the first month you can cancel. We all know how that works
-
bcwolfgirl aka mèlemst’ye
(@bcwolfgirl) reported
Wake up to a POWER OUTTAGE 🤬 bloody hell TELUS ... FIX IT
-
Sandra Govender
(@sandragov) reported
@CBCNews Surely this fee has always been imbedded in their service contracts. It’s ludicrous to suggest Telus can’t cover that cost.
-
Pingo
(@pingo271) reported
@peterjwray @gomindshine @PierrePoilievre Telus needs to be put out of business and jailed for violating the Health Act. Despicable company. Never do business with them.
-
Darcey
(@1ProudCdn) reported
@RollieSpokes @TELUS @TELUSsupport I manage to get mine working after rebooting my mobile device a few times. It was weird because I never had this issue before.
-
🇺🇦 Vaccinated Me 💉 💉 💉🇺🇦
(@Me93225228) reported
@Miss_KittyCat80 @TELUS I had really good service from Shaw the other day.
-
dallan
(@dallan2022) reported
**** @TELUS and their credit card fees.
-
Greg R 🇨🇦❤️🇺🇦
(@GregsgoneRiding) reported
@hyperconvexity Just saw that Telus support replied about ten minutes after your tweet. That's all.
-
Gerry Verscheure
(@GerryVerscheure) reported
@LoneSol92097009 @TELUS Totally agree and will do the same. It’s a total money grab. Canadians get screwed by all the Telecoms. This will set a precedent that others will follow. Hopefully the CRTC will shut this down.
-
Jeff Larsen
(@jefflarsen80) reported
@BNNBloomberg @telus Will no longer have me as a customer if this goes through
-
beth hayward
(@hayward_beth) reported
@TELUS hey how did I get from next in line to 8th?! Second time this week waiting on Telus for hours on end, help?
-
Brian
(@BCBoisvert) reported
@JasJohalBC My response will be to pull out the check book, stamps and envelope and support my mail carrier with payment by check. It will cost less then the CC fee and support jobs. And cost Telus man hours to process payments. #paybycheck should start a movement against Telus
-
Bob Andrighetti
(@rlptbob) reported
@TELUS Stupid!
-
Bev Johnson
(@BevGprairie) reported
@TELUS support are you out there?
-
ACAB ✨
(@noseyness) reported
@TheFalconer @TELUS Ya i'm annoyed about this. Due to a TELUS problem I can't even pay my bill any other way.