Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (47%)
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Phone (28%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Vancouver, Langley, Calgary, North Vancouver, Nanaimo, Selkirk, Montmagny, Surrey, Prince George, Chilliwack, Edmonton, Red Deer, Lethbridge, Toronto and Wainwright.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Langley |
TV | |
| Calgary |
Internet | |
| Calgary |
TV | |
| North Vancouver |
Phone | |
| Vancouver |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Sopwith
(@Sopwith_) reported
@SurreyRCMP @JanetBrown980 After almost 40 years with ADT with no problems I had a new home security system installed by ADT Telus last week. 2 days larer it didn’t work. Took me 5 days to get a real person on the phone to deal with it. They still haven’t told me when it will be fixed. Gong show! @TELUS
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Peanut
(@MBCpeanut) reported
@TELUSsupport @TELUSsupport how the hell is it supposed to take nearly 3 weeks to receive a new phone, and be getting billed for something I don't even have? I don't even know why I stay with Telus, but I guess it's bad service across the board, so why bother trying.
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Commissioner Miner
(@fanCRTCProfling) reported
@Pagmenzies @cbcwatcher This regulator, and the players who directly stated they are competing w/ FB on the data, will then control the internet for your own good. profiling & targeting from FB = Bad profiling & targeting from telus = good. Both profile target kids too. One in the same my friend.
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Kent Marten
(@datakmart) reported
@GedeonIbrahim I have an unsolved internet connectivity problem. I have spoken with maybe 5 different Telus technicians. They followed their script, but not one of them seemed interested in finding the root-cause or helping me find an acceptable outcome. Ping me if interested?
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Joshua C. Colp 🇨🇦💉💉
(@joshnet) reported
@fanCRTCProfling Manually registered on the Eastlink EXT networks to grab the network codes. EXT1 is Bell, EXT2 is Telus, EXT3 is Rogers.
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Graeme
(@GEmmerzael) reported
@northbicyclist I have Telus and use the service where it will automatically block robocallers. The first time someone calls my phone, they have to press a number to get through to me. No more spam callers!
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Keith Norek
(@keith_norek) reported
@TELUSsupport What does it take for a new customer to get some decent customer service? Purchased phone through Telus online store. Phone is defective. Store sends me to phone support, who sends me to local store, who sends me back to to a phone support. All problems zero help.
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allison wright
(@allison53685276) reported
@CFL @TELUS My husband since we never go anywhere anymore
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Rebecca Trenton
(@RebeccaTrenton) reported
I just signed up with Telus and now I’m Leaving them cause their customer service is the worst!!! I mean they suck!!!
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Brian Lang
(@brilang) reported
@eagleinbc @RogersHelps Exactly the same. Rogers and Fido both use the same cell network towers. Plus as with Rogers, you have access to the EXT network in many areas where the Bell/Telus network exists by turning on Data Roaming (not recommended near the border as you will roam to a US network)
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Nate Heagy
(@nheagy) reported
@bakerofbytes @TELUS My guess is problems with the new privacy relay feature in iOS 15. I’ve turned it off entirely.
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Michelle Cumine
(@michellebees) reported
@TELUS 12 emails, one request. Nobody reads the emails. Problem still unresolved. 8 weeks later. Poor service & no communication.
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Eric Pankratz
(@pankratze) reported
from
Watrous, Saskatchewan
@CFL @TELUS I would take my Twitterless son. He has never been to a #GreyCup
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BlackHawks Grim Reaper Pt 2
(@irishclover1952) reported
@CJAD800 Sounds par for the course anything associated with #BellMedia! Those that have #Telus, we had no issues whatsoever regarding setting of our phones to the correct times which only goes back on Sunday, Nov 7th….
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Kathi Balliu
(@kathi_balliu) reported
@CFL @TELUS My daughter who has never been to an CFL game.
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oilers
(@Willey44) reported
@ryantyke @Shawhelp No fiber in my area. Telus sucks here
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🦭
(@cealbone) reported
People are ******* stupid! We have two door in to our store here. Over one door it stay Koodo the other says Telus. People have come in the ‘Telus’ door and saw that it’s fully open floor store, left then came in the door down a little father that has Koodo over it
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Rob McCallum
(@soundmedium) reported
Riddle me this… TV seems frozen but can stream without issue?! @TELUS have rebooted and it seems worse:( #Kamloops
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🇨🇦 Peter 🇨🇦
(@peter101s) reported
@TELUSsupport hi. I have a question. How is Telus’ mobile network associated with bell? With todays issue with clocks displaying the wrong time they said it was a bell issue but also listed Telus as affected
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Hugh
(@Roadhog59) reported
@CFL @TELUS I’d bring my lovely wife, and you can donate the round trip flights to a charity as I live just down the road from Hamilton and would be happy to drive there 👍
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мelanie
(@lacedwithlies) reported
Just gonna throw it out there but @TELUS is crazy if they expect people to pay $140 a month for a phone + the plan every month to get a new phone 🥴 I suppose I’ll never upgrade.
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courtneymay
(@courtne40898161) reported
@hibber999 Telus had issues with the time change happening today instead of next weekend!
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Rob H
(@rhabayeb) reported
@RogersHelps Your suggestions don't work. Chat features work for less than a day before they go down again. I never had that problem when I was with @TELUS , this seems to be a problem only Rogers has, as confirmed by multiple subscribers.
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SteveDave
(@SteveDave2017) reported
@TELUSsupport @telus Today while using the online chat with Telus they gave me the personal information of another customer. Your info isn’t safe with Telus!
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Matt
(@Rufeo) reported
@PeteLau The Ceo cant even fix the data issue with the soft ware ox 11.11. Telus data access point failed to update and crashed many carriers. DONT buy this garbage in Canada.
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ProjectDarkness Gaming
(@PDGonYT) reported
@CFL @TELUS I would bring my friend Andrew hes never been to a football game
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Peanut
(@MBCpeanut) reported
@TELUSsupport how the hell is is supposed to take nearly 3 weeks to receive a new phone, and be getting billed for something I don't even have? I don't even know why I stay with Telus, but I guess it's bad service across the board, so why bother trying.
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Faraz
(@saft74) reported
@TELUS @TELUSsupport Your customer support is pathetic. You overcharge your customers. I was just on phone first with your customer support and then with your loyalty department. They overcharged me for my services that I disconnected in the month of August. Both time after an average wait time of +1
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Greg M Linton
(@Greg_linton) reported
@mbouf @Bell_Support No problem with telus
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wpgchrish
(@wpgchrish) reported
@CFL @TELUS I would absolutely bring either my dad (who has never been to a Grey Cup) or @maninthebeard