Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
Problems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
- Internet (48%)
- Phone (23%)
- Wi-fi (12%)
- TV (7%)
- E-mail (5%)
- Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: New Westminster, Cochrane, Toronto, Langley, Sherwood Park, Vancouver, Calgary, Medicine Hat, Nanaimo, Montmagny, Parksville, Red Deer, Surrey, St. John's, and North Vancouver.
| City | Problem Type | Report Time |
|---|---|---|
 New Westminster
|
Phone | 4 hours ago |
|
Cochrane
|
Phone | 11 hours ago |
|
Toronto
|
Internet | 12 hours ago |
|
Langley
|
Internet | 16 hours ago |
|
Sherwood Park
|
TV | 23 hours ago |
|
Vancouver
|
Internet | 23 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Ishita Mohit Verma (@IshitaVerma01) reported@TELUSsupport @TELUS is it so hard for you guys to fix a bill? Its been months. So many long calls. Horrible customer service. I wish I could just end the services in a blink. So freaking mad right now. Every single time falsely assured. @ShawInfo resolved promptly every time.
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Spencer Bennett (@spencerbennett1) reported from Parkland County, AlbertaI called @TELUSsupport to make a change on my account. The recording encouraged me to use the Telus App or website to make the changes, and warned that I could be charged a fee to talk to a real person. Is it standard practice to charge customers to talk to customer service?
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Jason (@LL_Cool_J11) reported@spencerbennett1 @TELUSsupport Telus customer service has exhaustingly long waiting times. My wife won't let me switch though...
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Kelsey Sproat 💕 (@BecomingKelsey) reported@EternalBlueSix @SaskTel SaskTel didn't have the phone I wanted 11 years ago so I moved over to Telus and have never looked back... Just better all round.
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roni (@ronologist) reported@hospitalvespers oh god never mind then. telus made me do that of all places, jumped through all the hoops and it's still not updated. they just broke my spirit
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EyeRise (@eyeriseca) reportedHey @TELUS please stop sending canvassers to my house to sell me fibre optic internet. You destroyed part of my yard putting it the cable. The last thing I’m going to do is support you for it.
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Markets, Options & more📈 (@Markets_Options) reportedHey @Telus @TELUSsupport I need to speak to someone around he VP level or your Head of Customer Service, right now? I’ve been at the store, as they told me to, since 12:45pm. They said they needed me to go to the store to resolve a complex issue and they would call me at 1:10pm
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Wynne Palmer (@WynnePalmer) reportedYou know considering how many people use a computer to make a living, I'd like to ask why there is no explanation from anyone (particularly service providers) of the system wide internet failure yesterday and ongoing ... 🤬 @TELUSsupport @TELUS
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Victims of Capitalism Memorial (@NunoRamallho) reported@TELUS your customer service is such garbage. It's virtually impossible to reach an agent. I made the mistake of purchasing a mobility plan but I'm switching back to my old provider right away.
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Markets, Options & more📈 (@Markets_Options) reported@TELUSsupport Hey Telus. I need to speak to someone around he VP level or your Head of Customer Service, right now? I’ve been at the store, as they told me to, since 12:45pm. They said they needed me to go to the store to resolve a complex issue and they would call me at 1:10pm
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-km (@Kaaaymariee) reported@TELUS has to be the worst phone companies.. been a customer for over 10 years and they still don’t do **** for you. #telus @TELUSsupport
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Gen_Grevious ∞ (@Hrbngr_of_btfl) reportedSo my @TELUS internet service has just stopped the past four day for no reason. No notification of an interruption and no reason there would be one. And don't tell me to unplug it and plug it back in again.. I can't even call anyone to help. I'm using the worst week..
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Dan D'Alessandro (@ddalessandro) reported@rogers #rogers sure you know but Rogers just as bad as telus. Almost an hour waiting to get helped. It’s crazy that whole industry treats customers like $&@&$ and we have no real alternative.
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K. Shanks (@Kim06812698) reported@TELUS @TELUSsupport not acceptable. Called Telus last week to start the bring back on my phone. Was told price and phone was locked to my account while sorting out another issue. Week later prices have changed & phone is no longer available. What are you going to do about it!
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Ishita Mohit Verma (@IshitaVerma01) reported@TELUS @TELUSsupport do better. I am paying you guys hard earned money. And in return you are giving me ****** service. You have all call recordings right? Take my account number. And go listen to them first before you try to assure me again.
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EMO LEBLANC™©®🎙️ RECORDING ARTIST 🇺🇸 (@CountryMusicEmo) reportedI have to say @telus @TELUSsupport SUCKS !!! Their "Pure Fiber" Internet is the worst crap on the planet ! I get "Network Error" time after time !!! #ShittyInternet
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Raven (@AntiRaven) reportedIf you live in Canada, do not chose Telus as your ISP. God damn they've become way less competent over the last 10 years
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-km (@Kaaaymariee) reported@TELUSsupport why are you guys turning off my service after I just paid my bill!! You guys are getting worse and worse @TELUS #telus
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I'm the captain now (@RodPowers4you) reported@jodyheavener @TELUS @TELUSsupport Calm down Jody. You are not special. You are just a number, waiting in a line. Eat a CBD gummy and take a nap. Life is too short to get upset over something like internet. Just wait until you get sick one day, then you'll have something to complain about.
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Kelsey Sproat 💕 (@BecomingKelsey) reported@LeilaWhite @EternalBlueSix @SaskTel What's better: The service and products. Why would I switch: I was getting terrible service, lacking products I wanted, and paying too much. Aren't SaskTel's rates the least expensive: No. At the time, I was paying about $67/mo less for three plans with Telus than with SaskTel.
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Spencer Love | @LoveWrestlingCA (@SpennyLove) reportedToday has consisted of finding out how much my vehicle will be to fix and waiting on TELUS to figure out why I was so wildly overcharged on my bill last month 🙃
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Baynish (@bbassit4eva) reported@TELUSsupport @spencerbennett1 @TELUSsupport - I was unable to reach a person. I kept going in circles, despite my best efforts. I’m a 20-year TELUS customer and I’ve never been more tempted to move elsewhere!
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Cordale Hann (@CordaleHann) reported@CTVAtlantic How about we let online healthcare providers provide prescriptions? Other provinces have this “luxury”. Telus Health virtual care is so convenient, but they can’t provide us with anything other than spoken words because our province restricts it. Fix this please!
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mez ♡ (@nighttimestroll) reported@TELUS your customer service is a joke. I requested a callback because my time is valuable and I’ve been transferred and waiting for loyalty over half an hour with no option for a callback. I tried, I guess. I’ll see what options Rogers has
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Angus Walker 🐝 (@anguswalker) reported@marecageo @RobTheHockeyGuy Please don't. BC Place is BC Place. If they want to go that route, then it can be BC Place sponsored by Telus, but no Telus Place or some crap like that.
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Looking Glass (@Look4Glass) reported@TELUSsupport I have been awaiting your FRAUD DEPARTMENT to call me back AS PROMISED, for 5 days now!! I have been on hold for over 3 hours today, nobody at Telus cares!! WTF IS GOING ON?!!!
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. (@imann871) reported@TELUS Optik TV is awful. Wouldn’t recommend to anyone. Thought your “fiber optic” tech would be beneficial for internet, same thing. 0/10, do not recommend.
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Stephanie Mayne (@StephanieMayne) reported@TELUSsupport I’m not a Telus customer but am receiving Telus invoice, account & upcoming installation emails. I need this to be actioned please.
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Paul__NL (@Paulbouzane) reported@dwancherry I’m with Telus… no issues today.
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Frank Dittenhoffer (@FDittenhoffer) reported@telus fix your piece of **** Optik tv…I should get a rate cut for all the times your garbage doesn’t work. #whatajoke