Telus Outage Report
Why is my Telus service not working?
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
-
Internet (44%)
-
Phone (30%)
-
Wi-fi (9%)
-
TV (7%)
-
E-mail (5%)
-
Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Edmonton, Toronto, Calgary, Saint-Georges, Purpleville, Vancouver, Prince George, Montmagny, Nanaimo, Ottawa, Richmond, Oliver, Parksville, New Westminster and Montréal.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Internet | |
| Edmonton |
Internet | |
| Toronto |
Wi-fi | |
| Toronto |
Wi-fi | |
| Calgary |
Internet | |
| Saint-Georges |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
-
Clifford
(@Cliffordqdog) reported
@TELUS @TELUSHealth @NiagaraReach NO SERVICE! #wtf
-
Ryan
(@cruwysr) reported
@_ghostal @TELUSsupport I agree with you. I was a happy Telus customer for over 20 years, started when they were Clearnet. I only switched because Rogers offered me a significantly better deal and Telus wouldn’t match it.
-
Arbi Xega
(@abossx) reported
@TELUSsupport Happy customer service week right back to you Telus!
-
PartyNextFloor
(@cheeseNrice130) reported
@pixelpearlfect @TELUS @TELUSsupport My service out too, turned to Twitter for answers reset my phone and cleaned SIM card nothing
-
Julie Reyes
(@juliereyess) reported
Bruh.. @TELUS, gonna need a full month refund after today. Had to ask a stranger while I was out if they had service or if it was just my phone that was broken smh
-
Chayse C
(@chaysecarr) reported
@ferg_thomas @TELUS There service has been **** for the last 6 months for me, switching as soon as I can, extremely annoyed
-
Living the Dream in 1:64 scale
(@ferg_thomas) reported
@chaysecarr @TELUS Lost all service on Telus for an hour or two this afternoon
-
Salem
(@Salem_luvs_u) reported
@stephaniepiche @koodo @TELUS I’m in welland we there’s no service for Telus
-
Irfan Aziz Hayat
(@techguruca) reported
Hey @TELUS @TELUSsupport cellular network down in East Toronto since 2:45pm. ETA on fix? #help #telusdown
-
Anthony Flynn
(@anthonyjflynn) reported
@elks @TELUS He is thinking that our GM is a disgraceful human being and really bad at his job. #FireBrockSunderland
-
GT
(@Mr_Lotala) reported
Telus is down ?
-
The Smartest dude in the room
(@Lionswings2) reported
@TELUSsupport What are we paying you for? I’m tired of paying for **** for it not to work. We already pay the highest phone bills in the world, that should mean the quality is higher right? **** NO it’s actually worse quality then what’s in the USA. Get your **** together Telus FFS!!!
-
ʀᴀᴊᴇᴇᴠ ᴋᴜɢᴀɴ
(@rajeevkugan) reported
Telus down ?
-
ari in a rari🦋
(@arianaathomas) reported
@TELUS your service is trash and I would like my bill to be paid in full.
-
SW_ON_TRAFFIC
(@SW_ON_TRAFFIC) reported
Quite often while everyone's asleep at night @TELUS @TELUSsupport does #Network #Work on their systems, No access to data usually. It's happening less often now, but it still does occur. No communications often occur when this still happens Those who sleep at night don't see it.
-
JimmyDee
(@JimmyDee1999) reported
@CP24 can you find out what’s going on with Telus service? No data no calls?
-
PartyNextFloor
(@cheeseNrice130) reported
On Monday Facebook was down, today #Telus service is down.
-
Bradley Dorrance
(@DorranceBradley) reported
PSA @Telus and @Koodo Mobility are experiencing an outage. Service went down a couple hours ago, and they don’t know when it will be restored.
-
Rhylla Weir
(@RhyllaW) reported
Facebook and Instagram not working on Monday. Twitch has a major data breach Tuesday night. And then Telus has issues and my service doesn’t work Wednesday. **** man
-
Kathleen Gamble
(@KatGamble19) reported
First, Facebook, Instagram and Whatsapp go down on Monday and now the entire Telus mobile network is offline today? Mercury is in retrograde, right? 😖
-
Luna
(@LunaLuvsU_) reported
So #Telus is down right now in Ontario and Quebec, does that mean we get a credit towards our next bill for the inconvenience? Important incoming phone calls aren’t getting through due to this outage.
-
💎🙌 Matt Roberts ☘️🚀
(@mattroberts2010) reported
@TELUSsupport we were just getting used to our new Telus phones not working outside of the city but now they aren’t working in the city either. Maybe it’s time to go back to Rogers and help them pay Robbie Ray #telusoutage #WeAreBlueJays
-
Alex Baily
(@highkey_harleyq) reported
Well in the past 48 hours Facebook, Instagram and WhatsApp were down, twitch had a leak, Telus phone service is down, and they found the zodiac killer. What ********
-
C.J.Bridge 🇨🇦 grown 🏴 roots
(@CJBridge4) reported
@ninoxgenx @TELUSsupport @TELUS I have service now, was out. SW Onscario.
-
Jason || he/him
(@standupguy) reported
My cellphone service is down and because of it not only did I have to open my laptop for the first time in 3 years to tweet this, it also caused me to accidentally make eye contact with another human being for the first time in 7. #telus #telusdown
-
ArrozConPollo 🏳️🌈❤️🩹
(@KiannaBanana) reported
I just heard #twitter was hacked briefly today? and my phone service provider is down #Telus wtf is going on
-
Keith Wells
(@KeithWells6) reported
@chaysecarr @TELUS Say a Twit where they said they had network issues today
-
Leonard Sumner
(@LeonardSumner) reported
telus down in winnipeg, days after i switched to them. lol
-
Jerk Pork ✌🏾
(@deecemberblues) reported
Anybody have service with Koodo or Telus?
-
Mark
(@MJW0220) reported
Phew. Telus was down for like an hour. Struggles