Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (47%)
• Phone (28%)
• Wi-fi (8%)
• Total Blackout (7%)
• TV (5%)
• E-mail (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Vancouver, Red Deer, Toronto county, Guelph, Calgary, Anmore, Montmagny, Winnipeg, Edmonton, Steinbach, Fort McMurray, Markham, Grande Prairie, Rocanville, and Brandon.

City	Problem Type	Report Time
Vancouver	Total Blackout	3 hours ago
Red Deer	Wi-fi	1 day ago
Toronto county	Internet	2 days ago
Guelph	Phone	2 days ago
Calgary	Internet	4 days ago
Anmore	Phone	4 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  F-Word Scissorhands (@The_Dumbening) reported 2 minutes ago

  @RyanNPike **** @Rogers. Cancel your Sportsnet subscription. Switch your cable and internet to telus. They buy out MLSE and then start stripping the rest of Canada? Hope you like "All leafs, all the time!".

• 
  🐻 (@okseuI) reported 7 minutes ago

  @TELUS @TELUSsupport you guys are giving me the worst stress ever right now omfg

• 
  Rich Peter (@peterli34923561) reported 12 minutes ago

  $ASTS --- Japan’s government plans to issue up to ¥1.48 trillion (approximately $912 million) in large-scale public subsidies for a satellite communications project led by Rakuten. Rakuten is a core early investor and strategic partner of ASTS. The two firms are advancing a joint venture (JV) in Japan to secure full regulatory approvals for commercial direct-to-device (D2D) operations. This government subsidy effectively covers ASTS’s Asia network deployment costs head-on, drastically easing market concerns over the company’s cash burn trajectory. The firm successfully launched BlueBirds 8, 9 and 10 in mid-June 2026, and all three satellites are operating smoothly in orbit. Shortly after, ASTS officially announced plans to deploy BlueBirds 11, 12 and 13 in early August 2026. Why the August Launch Matters This batch will carry ultra-large antenna arrays spanning 2,400 square feet. ASTS previously hit a peak download speed of 98.9 Mbps on unmodified consumer smartphones via satellite connectivity; the new August satellites are projected to double this maximum throughput. 1. The World’s First Truly Gap-Free Cellular Network Legacy satellite communications systems including Iridium and early Starlink require custom antennas, ground terminals or dedicated satellite handsets. $ASTS ’s proprietary technology enables billions of existing unmodified 4G/5G smartphones worldwide to connect directly to orbital satellites. The innovation instantly erases all terrestrial coverage dead zones across oceans, deserts and mountainous terrain. 2. Landlord-Style Model Locked In With Global Telecom Giants $ASTS does not compete for end users against carriers like T-Mobile, AT&T and Verizon — instead, it acts as their critical infrastructure ally. The company has executed binding commercial agreements with top-tier global operators: AT&T, Verizon, Japan’s Rakuten, Canada’s Telus and more. These carriers willingly share revenue with ASTS to deliver seamless connectivity to subscribers operating in off-grid regions. This business model pushes customer acquisition costs (CAC) nearly to zero, and will generate massive high-margin recurring cash flow once the full satellite constellation is operational. 3. Ample Cash Runway to Alleviate Cash-Burn Skepticism As of the latest quarterly filing, the company holds $3.5 billion in cash on its balance sheet versus only around $2.9 billion in long-term debt. This robust liquidity provides unconstrained capital to ramp launch contracts and satellite manufacturing through 2026–2027, eliminating near-term risks of dilutive equity offerings or distressed asset sales. Management’s official guidance pins full-year 2026 revenue between $150 million and $200 million, with revenue poised to approach $1 billion in 2027 as the network activates commercially.

• 
  millennialinvestor (@millennialinv16) reported 13 minutes ago

  @raygaurca I've never seen anyone hold over 500k of Telus. Not sure whether the be impressed or concerned 🤔

• 
  LookInTheMirror 🇨🇦 (@Cyberia35267623) reported 20 minutes ago

  @lesterbenz I was with them before my phone **** the bed and had to get a new one. I loved the $40 plan.. Now I'm paying just over $140 for another year until my phone is paid off with Telus.

• 
  Kirk Miller (@KirkMiller47849) reported 21 minutes ago

  @TheRiversEdgeAB Moved to an acreage in 2024...got starlink as no other option Everything about it is vastly superior to the service thru either telus or shaw. Like not even close

• 
  Jeff Schauff (@HitmenEwok) reported 21 minutes ago

  @Rogers I know it's only a drop in the bucket but I promise I will cancel my Rogers cable the second my contract expires and switch to Telus for this. Killing Fan960 is the last straw garbage move from this company for me.

• 
  An X-istentialist Reformicon Russian T-Rex Bot (@ZiCu1952) reported 25 minutes ago

  @TELUSsupport This morning I received a call through Telus Mobility labelled Potential Fraud. Out of curiosity, I answered it. The problem Telus, or whoever screens calls, has is that the caller was Rebel News. It was not fraudulent;shocked by this treatment of Rebel News.

• 
  Norvena (@tweetNorvena) reported 25 minutes ago

  @ElbXaCZ17v52794 @Apple I didn’t ask my internet provider to set up a VPN. It was confirmed to me by Telus representatives at my door (trying to convince me to switch to their phone plan) that no provider rents a modem compatible with a VPN. He said it was impossible to use a VPN with my network.🙄

• 
  Mark W (@marcus_wpg) reported 25 minutes ago

  @AlleyDalley @Rogers We don't have Telus home services available here, but it sounds like everything is choosing the best of the worst. Telus service went severely downhill when they sent customer service offshore and I understand others have done the same. Pricing is not intended to be competitive.

• 
  bijboutique (@bijboutique1) reported 29 minutes ago

  @TELUSsupport @TELUS do you want to fix the cable issues today? Or shall we wait until the game is over and I’ve missed it? How hard it is to supply a steady service for people who are paying for it? Get a grip!

• 
  ChinoAleman (@chinoalemano) reported 29 minutes ago

  JUST IN: $ERIC just reported Q2 2026 earnings. The post below reads the 3 paragraphs of CEO commentary. And Olyth's right, it's exactly 3. I read the other 43 pages of the filing. And it's bullish for $AMPG. The AI connectivity layer isn't just in Ekholm's closing line. It's in the numbers. Receipts: ➟ Inventories jumped SEK 7.3B (~$750M) in six months. The highest level in the six quarters they disclose. Their stated reason, verbatim: "ahead of planned Q3 deliveries". The giant is loading shelves. ➟ Q3 Networks sales: guided ABOVE 3-year average seasonality. And the margin warning everyone sold? Their stated cause: "higher volumes of network rollout projects". Too much deployment. Read that twice. ➟ The "FCF collapse" headline says Q2 down 85%. The filing says first-half FCF UP 19%. The cash didn't vanish. It became radios, sitting in a warehouse, waiting for H2. ➟ Q2 adjusted gross margin came in above the HIGHEST analyst estimate on the street. The market sold the warning, not the execution. ➟ And the AI layer this post flags? Not just words. An AI drone-sensing demo running on live cell towers made Ericsson's top 3 strategic highlights of the quarter. Network-as-sensor just became earnings-report material. ➟ Dell'Oro, cited inside Ericsson's own report: global RAN market stable in 2026. The pie stopped shrinking. The next wave of orders is what's up for grabs. So put it together. The biggest Western RAN vendor just told you AI-driven connectivity is the next wave, stocked a warehouse for an H2 deployment push, and guided volumes above seasonality. $AMPG is the only American company designing and selling an open 64T64R Massive MIMO O-RAN radio. Standing in front of that exact wave. With management's signaled Q2/Q3 carrier deals going straight to POs. The category is proven. The wave is loading. AMPG's job is execution. August tells us. Tell us. Telus. Not financial advice. I'm long $AMPG. DYOR. 📡

• 
  Adelhyde (@IamSpaceSatan) reported 30 minutes ago

  @dove_of_babylon @StarboardColors Well, the humans on the back end then have to go through and make sure for future queries that the information being given to the LLM gets the info correct. Or that is what would happen if companies like Telus International actually gave a **** if the information is correct.

• 
  e.j. 🕯️| 🇨🇦🇰🇷 | ⚽️🏒🏀🏉❤️ (@jisun_e) reported 34 minutes ago

  until the day i die i am never going to use TELUS for anything ever. i've been dealing with an insane amount of nonsense for my parents' business for the past 5 weeks and all i get is astronomical bills and no service. ******* useless ***** and i despise them.

• 
  ChinoAleman (@chinoalemano) reported 34 minutes ago

  JUST IN: American 5G is among the WORST in the world for AI, according to Ookla. And FDD radios, like the ones $AMPG sells to Telus $T.TO, are the key. Out of 22 countries studied, the US ranks DEAD LAST in the share of throughput it gives to the uplink, and 20th in latency. That matters because AI services (multimodal AI, AR glasses, real-time apps) are uplink-hungry. They push data UP: video, voice, sensor streams. And US networks are sitting below the thresholds AI needs. Why is the US so far behind? Ookla is specific: the country leans too heavily on TDD spectrum and lacks enough FDD lowband to complement it. The networks with consistent uplink (the Nordics, UK, Australia) combine TDD midband WITH FDD. The US doesn't. Read that again. The diagnosis is literally: America needs more FDD in the mix. Now connect it to AMPG. On the Tier-1 carrier deployment we've discussed, AMPG supplies the FDD mid-band radios. Two of the five radios per sector, in the exact band Ookla says US networks are missing. So the logic writes itself. If the US wants 5G that's actually ready for the AI era, Ookla says it needs network investment and more FDD. That's capex. And capex on FDD radios is precisely the buildout AMPG sells into. And this lines up with everything else pointing the same way: the $66B TELUS plan, the FY2027 defense spend, the sovereignty push, the AI-RAN validation. More American network investment, in the exact areas AMPG serves. The diagnosis (US needs FDD and network investment for AI) points straight at AMPG's lane. America's 5G isn't ready for AI. Fixing it means building more of exactly what AMPG makes. This is not financial advice. Do your own research. I'm long $AMPG.

• 
  Tablesalt 🇨🇦🇺🇸 (@Tablesalt13) reported 35 minutes ago

  "this stock is down 25%!" Sure, but the holder also got 17% paid out in cash, so they're only down around 8%. and it tanked because the underlying crashed. (telus, rogers etc). Im betting they bottomed and they will trade sideways. Thats the bet.

• 
  Del (@FullScopeWelds) reported 40 minutes ago

  @chooseyourwow Telus has terrible service. I've been with them my whole life, I'm down on their stock too. I had that moment last summer. Their copper to my building doesn't support suitable Internet speeds. The TV freezes, the websites sputter. Customer service is a nightmare.

• 
  World Citizen (@HannieOkello) reported 41 minutes ago

  @TELUSsupport @TELUS Why is your phone service so horrible in Findlay Creek suburb of #Ottawa? No networkS completely in some areas, at home Cellular service non-functional without wifi!!This is an ongoing problem for years now!!

• 
  don't chew with your mouth open (@kFaNsUpAfLy) reported 41 minutes ago

  @TELUS Awesome, it took several tech support agents not knowing how to ssolve the issue before I found one who said I wasn't the first person having the issue and knew the fix

• 
  PTR150 (@jaydeetherobot) reported 43 minutes ago

  Hey @TELUS and @Bell , when are you going to have service in my area? @Rogers is not working for us.

• 
  ChinoAleman (@chinoalemano) reported 44 minutes ago

  The full Maxim Group interview with $AMPG CEO Fawad Maqbool. 28 minutes, unedited. $AMZN, $GOOG, SpaceX and Telus mentioned. I've been quoting pieces whole day. Here's the entire source. Summary below for the time-poor. But this one earns the full watch. THE HEADLINE. The "Tier-1 North American MNO" from every PR finally gets a name. The analyst asks: with Telus? The CEO: "Yes, absolutely. We're a direct supplier to them". No reseller in between. And Telus now comes to AMPG for NEW product development. More configurations. "Which we'll be announcing". THE NUMBERS. Roughly HALF the $40M LOI equipment already delivered. Orders received now EXCEED the original LOI by $5-7 million. Shipping every day. Most LOIs in telecom die quietly. This one got outgrown by its own customer. THE SECOND LOI. $78M, multi-year, via a partner for a Southeast Asian MNO. Slow by design: proof of concept, licensing. But the radios built for it are a worldwide product. Every same-band country is the expansion map. THE PHASE SHIFT. LOIs were for when they were new and unproven. Now certified, validated, running in the field: "We're going straight to PO stage." From these MNOs and NEWER MNOs. The audition era is over. The contract era is the test. THE QUANTUM NAMES. Test units delivered to IBM and Google. And then, zero hype from the CEO himself: quantum hasn't hit production mode. Early stage. Optionality, honestly labeled by the man selling it. THE SATCOM LIST. Asked where AMPG sits in satellite: "companies like Viasat, Amazon, CPI, all those guys are our customers." Ground stations. LEOs launching, MEOs launching, and on high-speed Ku and Ka terminals: "we're in the thick of that". THE NEW LANE. Network-in-the-Box: portable 5G in a backpack, on a Navy ship, on a cell-on-wheels. Product ready, pre-revenue, DoW interest flowing through the university channel: Northeastern, Georgia Tech, Virginia Tech. THE CANDOR. Shipments took a war-logistics hit earlier this year. Back on track, per the CEO. Guidance stays $50M, back-half loaded. H1 won't show the wave. That's the design. THE CLOSER. "The PRs are not fluff. They're actual milestones". Five-year plan: executed. Revenue stage: underway. "Next stage is profitability". 28 minutes. A Tier-1 named. Two tech giants named. Order math that beat the paper. A phase shift declared. Press play. Then decide for yourself. Not financial advice. I'm long $AMPG. DYOR. 📡

• 
  S Murray (@stureferee) reported 46 minutes ago

  @TSN_Sports @TELUS what is wrong with tbe CFL broadcast Sound is crap

• 
  A-Dub (@AbdiAfrah) reported 46 minutes ago

  @TELUS what’s the point in referring a friend for $50 credit if you guys take the friend and don’t give me the credit. Make it make sense don’t promise something during a recession economy and take it back because of your slow SIM card delivery service

• 
  Ehrmantraut Capital (@EhrmantrautCap_) reported 48 minutes ago

  AmpliTech Group $AMPG (only ~$178 million market cap): - Confirmed to be supplying $AMZN and $VSAT for SATCOM equipment - Confirmed to be supplying cryogenic LNAs to $IBM and $GOOG for their quantum computing R&D - Has $NVDA as a customer for the AI-RAN project, with NVIDIA's AI Aerial software using AmpliTech's proprietary 64T64R Massive MIMO radio units - Has TELUS as their customer, who has already exceeded the LOI of $40 million by $5-7 million according to the CEO - Is projected to generate $50 million revenue in 2026 as per management's guidance - Gross margin of 48% in Q1 and expected to improve further in the coming years - 25-30% CAGR in the upcoming 5 years, possibly higher than 30% Truly a gem. Still comfortably holding.

• 
  Devon Cornwallis (@CornwallisDevon) reported 49 minutes ago

  @TELUS @TELUSsupport is asking for a driver's license and pin that were set up in the 90's before they'll cancel service and say there's no way around it, wtaf? All this for a client moved overseas and not able to use the service! They'll take money for no service!

• 
  don't chew with your mouth open (@kFaNsUpAfLy) reported 50 minutes ago

  @TELUS I was told by tech support that its a known issue that some Samsung devices cannot receive calls and the only way to bypass this until @SamsungMobile comes up with a fix in an update is to force LTE not 5G

• 
  jetpackclub2 (@jetpackclub2) reported 52 minutes ago

  @chooseyourwow You deserve it. That company shouldn’t exist, any canadian name is already dogshit but Telus is actually evil. **** anyone that invests in that disgusting company. They refuse to invest in anything except paying old people dividends. from the top of a mountain: **** TELUS!!

• 
  Nysha Sharma (@nysha1818) reported 52 minutes ago

  @TELUS I just replied and pm, I really need someone to reach out to me with solution. I felt harassed every time I have to share my whole situation 100th times and jumping my call to one person to another.

• 
  🔥ILoveTheFlamesEh🔥 (@WorryCanada420) reported 55 minutes ago

  @RyanNPike **** this I’m so mad **** rogers genuinely thinking of switching to bell or Telus after this ****

• 
  King Zora (@camdogfish) reported 59 minutes ago

  New hobby when "Rogers" or "Telus" calls you is just act like you don't know anything until they start swearing at you and have a nice little screaming match until they hang up