Telus Outage Report
Why is my Telus service not working?
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
-
Internet (49%)
-
Phone (26%)
-
Wi-fi (9%)
-
TV (7%)
-
Total Blackout (5%)
-
E-mail (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Vancouver, Edmonton, Winnipeg, Langley, Surrey, Burnaby, Bassano, Abbotsford, Montmagny, Dawson Creek, Grande Prairie, Calgary, Mississauga, Duncan and Kelowna.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Edmonton |
Internet | |
| Winnipeg |
Phone | |
| Langley |
Phone | |
| Vancouver |
Phone | |
| Surrey |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
-
Squall Townz
(@SquallTownz) reported
@TELUSsupport My family and I will be canceling our telus contracts the service is beyond unreliable, like right now at a time when I need it the most. New dad first time alone with my baby. Now I have no phone to call anyone if something happens. Thanks for nothing telus.
-
BHPGaming
(@Bighittspredic1) reported
@TELUS Terrible internet service In my area Constent disconnections On wifi You guys need to get on the fibre installs in Calgary Alberta north east area come on been waiting a year Overpriced low quality service Thanks
-
©ɦ@ʂ
(@chaswood01) reported
@BretInVancouver @TELUS This has been going on for months, I've tried the polite "not interested, please take me off your phone list" 3 times. Last couple of times I've just yelled stop calling this number. now I just pick up then hang up. In my view, it's now harassment & I want it to stop.
-
ThatGuy
(@MisterThatGuy) reported
@Rogers keeps sending multiple text messages & telling me it failed to send Annoying my family, friends, business associates & me. Never had this issue with @TELUS or @Bell #BadService #TerribleNetwork #BadCustomerService
-
TELUS Support
(@TELUSsupport) reported
@korachibo14 Hi there! This is a Canadian based account that provides support for TELUS customers. If you're looking for TELUS International, try contacting them @TELUSint and they can help you out!
-
Carm C.
(@CarmYeg82) reported
@TELUS is the worst for letting spam calls through. Every day, multiple times a day, I am getting spam calls. So frustrating!!!!!
-
Mitch Ian Cumstein-
(@MitchCumstein56) reported
@elks @TELUS When your teammate is an antivax idiot so you do a backflip and fart in his mouth
-
©ɦ@ʂ
(@chaswood01) reported
@TheDanLevy @BretInVancouver @TELUS Waiting for Telus support to call me, I'll find out then.
-
Kat
(@kmc_777) reported
@TELUS @TELUSsupport . What’s going with your network? My cellular service is down again!
-
EENYAVS1
(@eenyavs1) reported
@elks @TELUS This season been upside down
-
Toddy Footsball 🐷🏈
(@PorkRankings) reported
@elks @TELUS ... when in actuality it was James who was completely upside-down.
-
Dnise
(@DniseSaysGetVax) reported
Sorry TELUS dude from Ontario. It was rude of me to hang up on you. But when I nicely say “No thank you” I mean that. No thank you.
-
Stephanie Lafond
(@SCLafond) reported
@TELUS Ah Telus! What is wrong with your call-center for your corporate accounts? I spent one hour on hold last night I am now onto one hour and 15 minutes today! Do you know what customer service is??? Completely disgusting. Corporate accounts need help on the weekend too!
-
NotDennisBonvie
(@NotDennisBonvie) reported
@elks @TELUS Lol why is everybody upside down?
-
insulatoress
(@insulatoress) reported
@elks @TELUS POV: WILDER "FOUND IT GUYS! FRANCHISE MANAGEMENT AND CUSTOMER SERVICE HAS BEEN LOCATED!"
-
Kyle Dziwenka
(@kyledziwenka6) reported
@TELUS I have 1 bar of service 90% of the time
-
Eric Maginnis
(@maginnis_eric) reported
@TELUS The fact that it’s so inexpensive. Oh wait. Never mind.
-
Just Cause Advocacy
(@AdvocacyJust) reported
@TELUS Extremely disappointed at the level of service I got! I’m a customer of 20 years with 3 lines. So sad to see your reputation going down the drain
-
Nicole Kearsey
(@nicolek1989) reported
from
St. John's, Newfoundland and Labrador
@TELUS @TELUSsupport I pay for unlimited data and despite that, I still can’t get anything to work this morning. I’ve had nothing but trouble since I switched back to Telus. Help!
-
Dave Wicks
(@DaveWicks9) reported
@elks @TELUS Upside down Elks spells Esks
-
©ɦ@ʂ
(@chaswood01) reported
@TheDanLevy @BretInVancouver @TELUS That's how I set up Telus Support to call me, lol
-
ExposureWatch
(@ExposureWatch) reported
Telus/Koodo/Rogers/Fido are delivering only some of the alerts we send. Our provider is being stonewalled on fixes. This weekend we'll start falling back to voice calls for notification when text messages fail. Add our number to your phone so you recognize us: 1-844-958-4787!
-
|2yan
(@RyanMorasiewicz) reported
@cinjon5 @lithohedron @GordDawg You should always try to call 911 even if you don't have a signal. 911 calls go to any cell tower in range, not just your network. Ex. you're on Telus -no signal since no Telus towers in range. BUT if there is a Rogers tower in range, you call 911 and you will connect to that one
-
richard kinar
(@Rki009) reported
@TELUSsupport what is going on. New day more dropped calls at Telus …. Please explain why you treat customers like this
-
Marlo McAdam
(@MarloMcadam) reported
@TELUSsupport another day another terrible experience with my @TELUS cable. A living nightmare. Endless hours spent troubleshooting with no solution. Only had for 2 months and have never gotten through a week without issues. #torture
-
Kevin
(@KpHeaney) reported
Anyone else having phone issues with @Telus and or @koodo today?
-
Dawn Ford
(@DawnFor08542774) reported
@TELUSsupport Is Telus down in Edmonton? I can't send text messages. Thank you.
-
insulatoress
(@insulatoress) reported
@elks @TELUS "Found it guys!!! The Franchise management and customer service has been located!!"
-
Heber Nunes
(@0x86DD_) reported
@TELUS you are double charging my account for the last 2 months. I’ve spent over 3 hours on chat and phone trying to resolve the issue. Your loyalty team didn’t call me back and even worse they dropped my call. Been a loyal customer for over 4 years! @TELUSsupport #telussucks
-
Matthew Campbell
(@soundshadow87) reported
I also have this Easy Roam thing from Telus, but $9 a day can go **** it's self right back to where it came from. I've heard of people buying pre-paid sim cards, how would a Canadian go about doing this?