Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (28%)
• Wi-fi (9%)
• Total Blackout (6%)
• TV (5%)
• E-mail (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Calgary, Montmagny, Winnipeg, Edmonton, Steinbach, Fort McMurray, Markham, Grande Prairie, Rocanville, Brandon, Toronto, Vancouver, Toronto county, Pickering, and Kingston.

City	Problem Type	Report Time
Calgary	Internet	11 hours ago
Montmagny	Phone	12 hours ago
Winnipeg	Wi-fi	1 day ago
Edmonton	Internet	1 day ago
Steinbach	Phone	1 day ago
Fort McMurray	Total Blackout	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  James S. (@Nucks1968) reported 10 minutes ago

  @DarshanVancity @BCLionsDen @Rogers 🇨🇦💪totally disagree .. sitting at the tip Van Isle , no issues with my Telus at all , could even get Rogers/Shaw , I just pay my bill & see / listen or call anytime ,anywhere/

• 
  Nysha Sharma (@nysha1818) reported 12 minutes ago

  @TELUS I just replied and pm, I really need someone to reach out to me with solution. I felt harassed every time I have to share my whole situation 100th times and jumping my call to one person to another.

• 
  PTR150 (@jaydeetherobot) reported 14 minutes ago

  Hey @TELUS and @Bell , when are you going to have service in my area? @Rogers is not working for us.

• 
  🇨🇦🌻🤔🌈 (@MgtmMoisan) reported 14 minutes ago

  @wyattd09 @TELUS @Rogers Good luck. Since having Optuc installed, I've had nothing but trouble. Getting support takes days out of your life.

• 
  Salty Cracker 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇨🇦🤍 (@4lt4cOn) reported 18 minutes ago

  @yyzsportsmedia @Rogers I listen to am 660 every morning on my drive to work. You suck…canceling my phone service and going with @TELUS

• 
  Richard von Stauffenberg (@RickvonStauff) reported 20 minutes ago

  @CanadasLeafs @LeafsPassion85 Bell & Rogers are my only 2 real choices where I'm at. I hate both of them. If I had the option to get Telus, I'd never, ever get Rogers or Bell again. I'd even take Cogeco over both of them. But, I really want Telus to come to Atlantic Canada.

• 
  S Murray (@stureferee) reported 23 minutes ago

  @TSN_Sports @TELUS what is wrong with tbe CFL broadcast Sound is crap

• 
  🍁🇨🇦🍁Phil from New West🍁 🇨🇦🍁 (@Fildo_Baggins) reported 24 minutes ago

  @jodyvance @TELUS Telus service sucks

• 
  Chris (@stevkev1701) reported 26 minutes ago

  @JordanSpinks42 @Rogers Bell was no better 5 years ago. That leaves Telus, and their customer service sucks

• 
  whatsittoya (@Murfam4) reported 30 minutes ago

  @StuntmanStu @jodyvance @TELUS They sold it. Took me 3 months to get someone to cancel it. Supposed to have kept same price for two years and they jacked it up by $10/month. Brutal.

• 
  Fred Garvin (@FredGarvinReal) reported 31 minutes ago

  LIke, I put forward that I’m a drunk but my brother developed a real-time alarming system with 3 other guys on the internet. Our greatest trip to Vegas when he got comped for Splunk was when Telus tried to **** on his system that they just made up when they were bored.

• 
  ThePodDog (@PadDawg) reported 32 minutes ago

  Hey People don't ever get a 3rd party like Telus to have control over thinks like your heating and air conditioning. I put in for a cancation of service for the end of the month and I thought it was on good terms. Wrong. They shut everything down 2 hours later. No warning

• 
  Eric (@ericvideos91) reported 32 minutes ago

  @BluelineBardown @Rogers Telus is awful. Good luck with that Why should Rogers keep those stations on the air if they don’t make money ? Sorry but it’s the radio. Come on people

• 
  Pink Isntwell (@PinkIsntwell1) reported 38 minutes ago

  @CTVNews Fk @Rogers . Everyone who deals with them should cancel all their services and switch to @TELUS. It's better service and it's cheaper

• 
  KB (@RealDeal_KB) reported 40 minutes ago

  @Jhammy51 @Rogers @TELUS Everyone switch their cell service over to anyone but Roger’s !

• 
  Stan Querin (@BlackStangBC) reported 42 minutes ago

  @olanshiley_211 @TELUS @TELUSsupport And finding a customer service agent you can understand is almost impossible, I called so many times and there is such a language barrier I needed to turn on google translate......and interference sounds like they are taking calls from home or another country....

• 
  Diva shell (@shellhun44166) reported 43 minutes ago

  @SullyCanuck87 @jodyvance @TELUS Rogers is no better awful customer care They are money grabbers too We need more choices both suck

• 
  Henry (@Henryys_33) reported 44 minutes ago

  Already been with telus for a while now. Because **** @Rogers

• 
  -OAD's -B.W. (@OADSBW) reported 46 minutes ago

  Already on Telus, never have supported Rogers. Although paying for Sportsnet, t.v., for the Oilers. I don't really watch cable, anymore, I prefer TSN!

• 
  604atom (@604atom) reported 49 minutes ago

  @jodyvance @TELUS Yep Telus customer service sucks. Their agents aren't empowered to solve your issue. And then YOU are told to call some other number to be out on hold for hours. And the circle continues

• 
  Steve White (@SHW0001234) reported 50 minutes ago

  @VanRothnRoll @HoneycutRa @TWilsonOttawa No but I hear from lots (including people in Northern Ontario) that they can't stand the GTA. I'd like to go some day and hang out at the Mervish. My wife went once (for business) and refuses to go back, even though she saw a Jays game from the Telus private box.

• 
  twizzle51 (@twizzle51) reported 51 minutes ago

  @jodyvance @guyfelicella @TELUS Wasted way too much time myself. They are awful

• 
  WhatDoIKnow (@WhatDoIKnoow) reported 53 minutes ago

  @TELUS Tell your canvas people to not be so damn rude when you tell them you are not interested. I said no thank you 5 times and he swore in punjabi as he walked away. I know what he said.

• 
  Rajesh Sharma (@rajshar25) reported 55 minutes ago

  @TELUSsupport somebody is trying to scam me in your name by sending ‘collections’ e-mail. It seems impossible to reach your customer care using phone number from Usa. How to reach telus?

• 
  Canadian fan (@fan_canadian97) reported 59 minutes ago

  @BluelineBardown @Rogers Telus is terrible

• 
  Alberta fair (@mstewartbittner) reported 59 minutes ago

  @telus bad bad bad service , mistreats the elderly and offers no service

• 
  Hillaria (@HillariaBankz) reported 59 minutes ago

  I have a conspiracy theory that internet/cable providers in Canada are tampering with people’s service to get them to pay for upgrades or switch services. No reason @TELUS should be this stinky

• 
  Sunshine (@sonnyk10124espn) reported 60 minutes ago

  @jodyvance @TELUS Pixalating, freezing, and service going out during sports games. Should be telus slogan

• 
  Eric Pianarosa (@edp1111) reported 1 hour ago

  @TELUS The TELUS TV+ guide lets me filter by Favorites, but the remote CH +/- buttons still cycle through all subscribed channels. This is poor UI design. Please pass this feature request to the TV product software team.

• 
  Jeff Schauff (@HitmenEwok) reported 1 hour ago

  @Rogers I know it's only a drop in the bucket but I promise I will cancel my Rogers cable the second my contract expires and switch to Telus for this. Killing Fan960 is the last straw garbage move from this company for me.