Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (25%)
• Wi-fi (13%)
• Total Blackout (6%)
• TV (5%)
• E-mail (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Wetaskiwin, Calgary, Fort St. John, Grande Prairie, Taber, Toronto, Vancouver, Surrey, North Vancouver, Edmonton, Mississauga, Amherstburg, Peel, Duncan, and St. John's.

City	Problem Type	Report Time
Wetaskiwin	Internet	7 hours ago
Calgary	Internet	7 hours ago
Fort St. John	Internet	7 hours ago
Grande Prairie	Internet	8 hours ago
Taber	Total Blackout	12 hours ago
Calgary	Phone	14 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Justin R. Melville (@JustinRMelville) reported 9 minutes ago

  It’s 4am & I’m on the phone to Telus because I have to call in during Canadian office hours to cancel my internet service. It took 12mins for a man in Delhi (not Canada) to cancel my service using a wildly insecure method. This is @TELUSsupport in modern day Canada @CRTCeng.

• 
  TELUS (@TELUS) reported 9 minutes ago

  @Sharisraven That's certainly not our intention and we're sorry you feel this way Raven. We're a DM away if you need help with your TELUS services.

• 
  Marqee (@Marquis86069666) reported 11 minutes ago

  @franconaco @Dave_Eby I Built all the Telus netorks DT Van. 30 yrs ago. Its VERY sad now. We Use to hang out the 1990s and was so safe. Ebys is pure evil.

• 
  jayeharrill.eth (@JayeHarrill) reported 15 minutes ago

  @tokifyi Early stage capital funding seems low, same with safety. But efforts like what Telus is doing is encouraging We’re still behind the 8ball but given the spend elsewhere it’s unclear that is a big enough problem Thoughts?

• 
  Waldo (@Waderussell88) reported 17 minutes ago

  @TELUS why is your service absolute dog ****, along with your customer service and overall business? Why are we paying premium rates for your **** product? #telus

• 
  Kevin miller (@originalkmiller) reported 19 minutes ago

  @Skyla_SkyDancer @RiseOfAlberta Will telcos not want Alberta consumers? They'll cut us off because ... why? But sure. Let's imagine that Bell, Rogers, and Telus all cut off their service for some random reason. I guess there's always Starlink until the US telcos fill the gap or we develop our own telcos. The same can be said for power. Most Alberta power is generated in Alberta. I guess companies could decide to shut down, but why? And their equipment would still be here, and the natural gas. The new gov't could step in and operate them. Cutting off Alberta would cause trouble for the electricity grid, so it is unlikely to happen unless we are at war. Do you think we'd separate without having a transition plan for key infrastructure? Most peaceful separations have those. We'd be foolish not to have that ready and signed. Even if Canada is super angry and refuses to sign or negotiate at all, the US would have no reason to cut us off. Finally, 16 countries use the US dollar. It isn't ideal because we don't set monetary policy. Same would be true of Canadian dollar. But, we don't manage monetary policy now. Canada spends like drunken sailors and prints money to give all over rhe world. We have no control now. At least when we are independent eventually we can develop our own currency. But not right away. Are these really the best scare tactics you have? I think if you work at it you can come up with some valid concerns instead of these strawmen.

• 
  Mark M. (@MarkMYYZ) reported 22 minutes ago

  @HMcPhersonNDP The CRTC already gave Bell, Rogers & Telus an oligopoly so they can charge us the highest rates in the world. They give CBC 1.5 billion of our tax dollars for **** no one watches. Now they want to tax streaming services a tax that will get passed on to us? Get Ottawa my pocket!!

• 
  Mark Warner (@MAAWLAW) reported 23 minutes ago

  "[The new @Telus fee] comes just as new [#CRTC] rules are set to kick in preventing telecommunications companies from charging customers when they cancel, change or activate plans... in a move meant to make it easier for consumers to switch internet and cellphone plans."🤔

• 
  Jason Thegreat (@Jason7hegreat) reported 24 minutes ago

  @Martyupnorth This is the whole reason I went with Telus a few years ago. Rogers kept increasing my bill by a significant amount every 6 months or so. Promotion ended, they say. I signed a contract, there was no promotion given. They fix the bill. 6 Months Later...

• 
  Canada🇨🇦Strong Freyja 🇨🇦💯PMCarney Liberal (@one_freyja) reported 26 minutes ago

  I’ve always been a Telus Customer. Never had a delay in service.

• 
  Mardo (@MardoResearch) reported 31 minutes ago

  $AMPG is moving because investors are realizing this may be more than a small telecom parts company. The simple bull case: AMPG makes radio equipment used in Open RAN networks. Open RAN lets telecom companies build 5G networks using equipment from multiple vendors instead of relying only on giants like Ericsson, Nokia, Samsung, or Huawei. That matters because TELUS, one of Canada’s largest telecom companies, is rolling out Open RAN across Canada — and AMPG appears to be one of the smaller vendors getting real equipment into that network. According to industry reports, TELUS Open RAN sites use AMPG radios alongside Samsung equipment, with AMPG providing two FDD mid-band radios per sector. A normal macro tower has three sectors, which implies six AMPG radios per site. So the upside math is what has investors excited: If TELUS eventually deploys AMPG equipment across 5,000 sites, that could mean roughly 30,000 radios. At an estimated $10,000–$25,000 per radio, that creates a rough potential revenue range of $300 million to $750 million over time (compared to current annualized revenue of around $21 million). That is not official company guidance, and pricing/volumes are not confirmed. But for a company with a small market cap, even a portion of that opportunity could be very meaningful. The stock is going up because investors are betting AMPG could turn from a niche RF components company into a real supplier for the next wave of 5G, Open RAN, and AI-connected telecom infrastructure. Disclosure: I'm long, and already up +40% after reviewing @rk8215's deep dive. Credit also goes to @olyth_terminal fore recent analysis.

• 
  Brad Jeffries (@brad_jeffries) reported 32 minutes ago

  @Nuni_Sas_Yu @guyjbreton Yeah mine sucks if there’s 4 drops of rain and 15 km/hr wind. And that’s new Telus gear

• 
  Wendy 🇨🇦 (@perfectrose2011) reported 35 minutes ago

  @ElizabethRBess Yup, that is so very common a complaint after folks calling Rogers customer service have happen. Makes you want to switch service provide but Telus is no better really. Customers don't count, can't go to a real office ever now.

• 
  phantom (@rebellion__scum) reported 39 minutes ago

  sweet Jesus @RogersHelps do something about the amount of spam texts on ur network! Ported from Telus a month ago never or rarely had any, since coming to Rogers that’s spiked to 30+ a day

• 
  Darcy Schultz (@darcyschultz) reported 41 minutes ago

  Grok says: "TELUS ... strong on network quality and coverage, but often criticized for customer service, billing, and contract issues." I'm trying to get my home internet service moved and it's been *painful* so this summary is exactly right.

• 
  Post-Modern Public Servant (@PrincessPragma1) reported 41 minutes ago

  @Martyupnorth A literal miracle. Let's get some Graces to work for Telus. It took two of us a year and dozens of calls and emails to get Telus to stop double-billing us for security. Then it took 1.5 hours to cancel and close another account. Are they hoping we'll give up and keep paying?

• 
  horsegal65 (@horsegal65) reported 43 minutes ago

  Telus service has declined so bad, a lady called me today I couldn’t understand her.. she couldn’t pronounce my name her English was that bad and there were roosters crowing in the background. This isn’t the first time ..I hung up on her. Beyond ridiculous @TELUSsupport

• 
  Alex Stevens (@AlexSte49374492) reported 44 minutes ago

  @privacylawyer Where's Bell, Rogers, Telus, Eastlink and all the other internet service providers? Have any of them even said a peep?

• 
  Fruitloops1984 (@Fruitloops1984) reported 48 minutes ago

  @spacanpanman ASTS have contracts with Bell Canada and Telus for Canadian direct to cell service.

• 
  @416ash (@416ash) reported 49 minutes ago

  @LoveMy7Wood @Rogers I moved from COAX to Nextbox to Ignite to Xfinity and have none of those issues with Rogers in the same home. Everything has been assigned and billed to my account as it should. I record and review every detail and escalate to Rogers social media team. That said, I don’t trust any of the big 3. I have Rogers cable/Crave/internet & home phone — it goes out too often. Least reliable services of the big 3. Absolutely no mobile signal, even with a booster installed. Bell I have an old copper landline and two mobile lines for family. Work but crazy $$$. Telus I have a mobile line, and their Streaming services bundle. Dependable, good service. Office of the CEO is always there. $$. Freedom mobile line (useless) but cheap global roaming & Public mobile (increadibly cheap) for security purposes. I hope to cut two vendors soon. It’s amazing how the big brands we grew up trusting in the 70s & 80s have fumbled their advantages.

• 
  Alisa 🖤💛💕 (@Blackbird3311) reported 50 minutes ago

  @TELUSsupport @TELUS how long does a customer need to wait on line for the next available team member? I think an hour is way too long! Do better

• 
  @HolyDegenerate (@RandySaretzky) reported 52 minutes ago

  @RogersHelps It’s Easier to telus and change providers than get service.

• 
  Maximum YT (@Maximum__YT) reported 52 minutes ago

  @status_is_down This seems like a Canada wide issue, cloudflare and telus is down.

• 
  Nav from the True North 🇨🇦 🇨🇦 🇨🇦 🇨🇦 (@navednoorani) reported 53 minutes ago

  @TELUS Just checked w Xfinity - I get 116 channels and recording along w fast internet. Better value than what I'm getting from @telus for being a loyal customer. if I dont hear back within the next 24 hrs with an acceptable solution, i'll cancel my service.

• 
  Ban Ned (@BannedOver) reported 58 minutes ago

  @hughhewitt Who gives a **** about him? Why aren’t you talking about the save act? Why aren’t you calling out your rino friends? Are you used to have Telus and all the others on your program all the time now you don’t talk about them they’re all going to get primary’d

• 
  Yemi the Addicted Programmer 🇳🇬 & 🇨🇦 (@yemitula) reported 1 hour ago

  @Highteaspeaks @Bell Never use the top tier provider unless they're giving you some sort of sweet deal. Use second tier Rogers? Use Fido. Bell? Use Virgin Telus? Koodo Same network, lower rates

• 
  R I L E Y 🇨🇦 (@phyrefoxx) reported 1 hour ago

  @wongkarwasian I use Public prepaid. Bought my phone outright. Telus network for $36 a month. Unlimited everything

• 
  HENNY (@hennycapital) reported 1 hour ago

  $AMPG up 20% while the market sells off. Every TELUS Open RAN site features AMPG antennas. 5 radios per sector. 2 FDD mid-band radios from AmpliTech per site. Real deployed revenue, not LOIs. Then this week Amazon and Nvidia appeared on the customer wall for the first time. Then the CEO started posting about milestones and hinting at contracts coming soon. $130M market cap. Zero debt. 48% margins. $140M in LOIs. Amazon. Nvidia. IBM. NASA. Lockheed. Boeing. US Air Force. The market is just starting to understand what this company actually is, that’s all this is. Like I said, when I found it, fair value $9-10.

• 
  lucy 🩷 FORTUNE’S WEAVE! (@diviinevoice) reported 1 hour ago

  HOW IS IT DOWN FOR SPECIFICALLY ALBERTANS WHO USE TELUS HOW ******** DOES THAT HAPPEN

• 
  DaBluedude (@DaBluedudeGames) reported 1 hour ago

  Update: 1H16M IN and we got a $15 / month discount for a service which is LITERALLY CUT IN HALF (Telus Internet 150 plan (40 up), I now get 74mpbs down and 20 up. #telus should commit to their infrastructure and upkeep copper service where fiber is not available.