Telus Outage Report
Why is my Telus service not working?
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
-
Internet (51%)
-
Phone (21%)
-
Wi-fi (10%)
-
TV (7%)
-
E-mail (6%)
-
Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Charlottetown, Calgary, Edmonton, Surrey, Vancouver, Toronto, Pickering, Chilliwack, Langley, Burnaby, Ladysmith, North Vancouver, Victoria, Montréal and Montmagny.
| City | Problem Type | Report Time |
|---|---|---|
 Charlottetown |
Phone | |
| Calgary |
Phone | |
| Calgary |
Internet | |
| Edmonton |
Wi-fi | |
| Surrey |
TV | |
| Edmonton |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
-
https://open.spotify.com/hal9000
(@hal_9000w) reported
@FidoSolutions @TELUS phone has no service vancouver island on fido not sure what towers wr use but not working at all whp do ya
-
ziggy stardust
(@taxbuster88) reported
.@CRTCeng Question for you: how does @telus just get to "turn off power" to the copper POTS network because it wants to? Is that even legal? This is an emergency services issue for many in #RuralCanada. #crtc #cdnpoli
-
Lynda
(@lyndaloulindin) reported
@AboutRogers @Rogers “Team of network experts” my ***!!! What a joke! I think I’ll be making a call to @telus
-
Thomas Miller
(@thomasjoe93) reported
@gurgavin Just Ontario? No problems on Telus in Alberta
-
Skeptic Medic
(@skeptic_medic) reported
@AboutRogers @Rogers You just a lost 2 customers. Going back to @TELUS ASAP. Had important work related calls and texts to make today. Have had no service all day! Still have no data or voice services! Completely unacceptable that this issue hasn't been solved. Can't even get an ETA.
-
CircularLogic
(@CircularLogic89) reported
@550Atk @ivannoeiv156 @FidoSolutions None of the providers are immune to unexpected service outages. Bell and Telus had their own in Aug 2020
-
Michelle Bailey
(@MichelleBailey1) reported
@ward_mcpherson Thanks. I recently switched from Telus to Rogers and I have to say I'm tempted to go back to Telus. LOTS of issues with Rogers!
-
Thor Gsd
(@gsd_thor) reported
@AboutRogers @Rogers Not registered on network. Cannot call, no data, internet etc. Nada. @crtc not intermittent, no service at all. How about the truth. What you have given us is unacceptable. Using a friend's phone on Telus. ROGERS, CANADA'S MOST UNRELIABLE NETWORK.
-
Amanda MacFarlane
(@Amandieemac) reported
@Mcilveen24 @Rogers Hey Dave I work for @TELUS and If you want a reliable network and award winning customer service. Give me a call tomorrow and we can discuss some options - 905-875-1882 :)
-
Amanda MacFarlane
(@Amandieemac) reported
@TIFFable Hey Paul I work for @TELUS and If you want a reliable network and award winning customer service. Give me a call tomorrow and we can discuss some options - 905-875-1882 :)
-
JasonOwen
(@jasonowen7937) reported
@BobBushkowski @telusmobility @RogersHelps I have just gotten telus optic tv and this thing sucks. You get no channels compared to shaw so no I know why it's cheaper. The optic box never works and I am about to lose my mind.
-
Jen Kuntz (she/her)
(@jenkuntzGP) reported
@erobillard @Rogers @Bell I’ve had good service from Telus...
-
Raymond
(@dadzez) reported
from
St. George's, Newfoundland and Labrador
@3rdtimewalter @dianemariereid @Rogers No issues with Telus... ever, 9 years and counting. I'll revert to smoke signals before I ever subscribe again to either Rogers or Bell.
-
Rodney Marois
(@patchcollecter) reported
any one on Telus Network???
-
Erica Young
(@ericapomme) reported
@TELUS @TELUSsupport Is there a way to *completely* opt out of TELUS marketing calls? I’ve never had a provider for any service who has such a hard time with “please don’t call for marketing purposes again”.
-
npc energy
(@NadineCoyleVEVO) reported
@ds00za everyone knows the @TELUS customer always survives
-
Sloth is a Virtue
(@virtuous_sloth) reported
@andrew_leach Some tech-savvy Gen-Xers whose first mobile phone number came from Rogers (before Telus existed) may have already left for Wind, err Freedom, err Shaw trying hard to create a 4th national carrier (you're welcome) may not even know about some Rogers problem.
-
CryptoCow
(@CowCrypto) reported
@SimonOstler Have had uninterrupted Telus service to see your tweet.
-
Dubecks Typo Emporium
(@AeonBith) reported
@NikaDragomira @mynamesnotgordy I actually have 5g service from Telus today, first day I've noticed. It's was never down,
-
Mike on a Bike
(@mikecrime) reported
@axionatics @NikaDragomira @mynamesnotgordy Now come on, Telus is never working 100% perfectly.
-
ʞɐɹɯɐdıllo
(@_lewiscody) reported
@austxnmatthews Nah, I’d rather have service everywhere rather than just in metropolitan areas. I’ll stick with Telus lol.
-
Französischyy
(@Frenchyy) reported
@Fidomobile I would like to cancel my plan with you guys with the issues that we had today. @Rogers is one of the biggest cellular company in Canada and can’t figured it out after 8 hours. @TELUS I will be joining you guys shortly 🙏🏼
-
Bob Ingles
(@ingles879) reported
@CP24 Thinking very seriously about Bell or telus as service with Roger's is very expensive,,
-
AJohn
(@theoriginal87) reported
@RogersHelps So I assume you'll be covering everyones wages of the people who couldn't work today due to your almost 12 HOUR services outage?! I'm currently still with NO service, and I recently switched from Telus. You gotta make this right @Rogers
-
A Mc
(@AMDM00yyz) reported
@chrisdoyle78 I will check tomorrow at 8am. Will Cancel my current appointment if I get it. Telus is easy mid-day walk whereas I have taken an after work slot closer to home that might be better for someone else later in the week.
-
Francis D'Alfonso
(@francisdalfo) reported
@eamorris_ @RogersHelps Change company but not Rogers=Bell go for Telus instead, the best of the worst here in Canada!!
-
Mitchell Moan
(@MitchellMoan1) reported
@AboutRogers @RogersHelps WHY at one point did my phone say telus ??? like how bad did y’all **** up ??
-
Amanda MacFarlane
(@Amandieemac) reported
@effed_urmum Hey! I work for @TELUS and If you want a reliable network and award winning customer service. Give me a call tomorrow and we can discuss some options - 905-875-1882 :)
-
John Ross
(@Johnkelsey1989) reported
@RogersHelps Until you invest in your system..there will always be problems Time to give telus a chance Crtc has to block these monopolies We have no choice..but to accept the most expensive cell phone networks in the world
-
Vincent Pun
(@punvin) reported
@FidoSolutions Use a multi-vendor solution. I am about to go Fido/Telus for phone and data separately