Telus Outage Report
Why is my Telus service not working?
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (49%)
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Phone (26%)
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Wi-fi (9%)
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TV (7%)
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Total Blackout (5%)
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E-mail (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Edmonton, Victoria, Queen Charlotte, Montmagny, Toronto, Vancouver, Orillia, Sechelt, St. Thomas, Surrey, Burnaby, Brampton, Summerland, Westerose and Calgary.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Internet | |
| Victoria |
TV | |
| Queen Charlotte |
Phone | |
| Queen Charlotte |
Internet | |
| Montmagny |
||
| Edmonton |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Dai Manuel (he/him)
(@daimanuel) reported
from
Bowen Island, British Columbia
@TELUSsupport This will be my last phone from @telus — after 10+ years really was hoping for a better customer experience. Thanks.
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AlisavandenBiggelaar
(@ColmerAlisa) reported
@TELUSsupport Sorry just saw this…so we are extremely frustrated with telus, between our mobile and home services we are now paying almost $500 a month for a service that constantly goes down…
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( ;- )
(@ktownareacouncl) reported
So @TELUS plz. Tell me why I would go to your sister company after you telling me there are no loyalty incentives for 13y+ customer. Wouldn't that be like Purolator telling me to go Canada Post instead of addressing the issue? #CustomerExperience
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Scott
(@JozsefScott) reported
Telus 5G, more like 3G #slow
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Alexis Sampogna
(@LeggoMyEggo_) reported
@TELUSsupport hey Telus, I haven't had stable internet in 6 days. Your tech who came out yesterday cut off my internet completely. I've been told it won't even be looked at for another 5 days. I work from home, I can't just take half a month off work while you fix this???
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Marcus Greatheart MD MSW
(@DrMarcusG) reported
@LesliBoldt @DrRitaMc As a new-to-practice doctor, I got a landline as backup because I was paranoid I might miss something urgent when I was on-call. It rarely rang, and when it did, it was either spam calls or @TELUS trying to sell me some service I didn’t need. So basically more spam.
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𝙰. 𝙼𝚒𝚍𝚍𝚕𝚎 𝚂𝚞𝚛𝚗𝚊𝚖𝚎 🇨🇦
(@a_m_s_ns) reported
... I left Telus for their ****** service. But at least I could stream a 144p YouTube video!... or a simple audio file. Again, UP YOUR THROTTLED SPEEDS. I mean, Jesus, at least make them comparable to a McDonald's Wi-Fi!! ====
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Vishal
(@Vishal47280407) reported
@TELUS did Telus have deta breech, getting calls from scammers pretending to be telus with lot of info about the customer
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( ;- )
(@ktownareacouncl) reported
Must b the season,in true "Miracle on 34th Street"fashion, because @TELUS loyalty has nothing to offer for 13y+ customer, the rep kindly pointed me to Koodo for savings. I already knew, it aint 1947,plus in 2022 I'ld like a 5G network to go with my 5G mobile. #customerexperience
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obnoxious.ust
(@proudShibaOwner) reported
@JonnyCYKA @CStar_OW all of canada or at least BC where i live was capped at 10Mbps upload but one of the big isps Telus just moved over from cable/docsis over to a fibre to the home model and now they offer 1gbps up/down
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R R
(@R1R1p) reported
@theprovince @TELUS Unfortunately, this is just false advertising. If @telus was at all sincere we would have coverage everywhere. The Princeton area during the Garrison fire and recent Knutson fire there was very little signal available. Otter valley, Highway 5a, and Hwy 40 still have NO service.
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Matt
(@acks99) reported
@TELUS @TELUSsupport no internet, tv or phone service for 4+ hours and no fix coming. Perfect way to wrap up a horrible 2021.
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Gary Care
(@GarCare) reported
@telus When will you offer Disney+ as an app on your service?
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albertarabbit 🌎
(@albertarabbit) reported
@TELUSsupport We have called our provider Mascon (a Telus company) every day for three days. They seem not to know how to fix it.
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NoFunBobby
(@riobobbo) reported
Looks pretty quiet for a Friday New Years Eve. There must be a shindig or at least a gala gala do going down at Telus Gardens? #cannothavetwohundredleftovercheeseburgers
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strawberry_vivapuffs
(@VivapuffsS) reported
@TELUS @TELUSsupport @telusmobility literally the worst customer service everrrrr. Lord save your money. Get your phone elsewhere
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Kimmy Beach
(@kimmy_beach) reported
@jobitek @WestJet I’ve figured the best way to get **** done is right here. I had some beef with Telus and tried contacting them. Finally I tweeted at them and they were on it RIGHT NOW. Like, does the entire customer service department sit around on Twitter all day instead of picking up phones?
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Ken Wood🇨🇦
(@madhat53) reported
@TELUS new email server/process is horrible. No longer have access to my email file folder histories just wiped out gone. Customer since 1980s this is final straw all my devices with them since 80s now moving away to provider Bad serviceTelus I'd say to others ditch Telus
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FV_23
(@FV_2323) reported
@koodo How long until I get a self-service registration email? Whenever I try to manually sign up it sends me a Telus email (past provider)
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Simon Ali
(@SimonAli) reported
@TELUS your retention agent either hung up on me or I was disconnected, never to get a call back. I’ve also been given false info on my acct for 3 days. I want to cancel & move my service to Rogers in part of your ineptness
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Gary Michael
(@mthsmith) reported
Happy New Year @RogersHelps! Who handles shady dealers with false promotions? @BestBuyCanada refuses to sell the Rogers Pixel 6 Pro with 200 BB card blaming @Rogers for not providing stock and won't order it. Instead they want me to switch my entire family to Bell or Telus! #wtf
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Robert Kemp
(@RobertWKemp) reported
@qcapital2020 @buccocapital @ekmokaya Cell service is similar. Telus, Bell and Shaw for the most part.
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Derrick Stricek
(@Laserflicks) reported
@LyndzBeck I thought it was here ?..my Telus phone shows a 5G signal
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Paige B
(@iampaigeb) reported
I am NOT PLEASED with you @TELUS My #wifi keeps cutting in and out. For awhile now. And I am not the only one with this issue. So not pleased. Oh and stop calling me for #mobility. Never switching to you guys cause your service sucks. Its why I switched from you guys.
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Jo King Of Comedy
(@jokingsworkword) reported
@RomainSandro @dawnclark6 " Hello....Hello.... OH Polar CRAP ! I can BEARly here you on this knock off Useless Telus Sellus Cell Phone I got from my eldest Cub for Christmas " 📱🐻 ~ Jo
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Dane Watson
(@deedubb604) reported
I swear Telus just had a 30 minute outage in Langley BC but I can't find anyone else talking about it. Either way it fixed itself... @TELUSsupport
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Shauna
(@shaunalynne77) reported
@CalamityJayne4 In mid Dec Telus rolled out their 5G rural internet. It's unlimited which is a big change from their previous service. Covid did such a number on tower capacity so hopefully using their 5G will be a better rural solution than the regular hubs.
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( ;- )
(@ktownareacouncl) reported
@TELUS loyalty rep: how can I help you? Me: with you for 13y+,can you knock something off of my plan? Telus rep: No, but Koodo may have something for you. Me: hey Koodo, Do you provide 5G? Koodo rep.: No. may I suggest you go to Telus. #CustomerExperience #catch22
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brent dube
(@redeyewelder1) reported
@RobertC60906066 @CBCNews Yes it’s possible Trudeau still didn’t help enough small businesses but did help Telus Rogers that’s where most of $ went to big Corp while many claim he’s good for county I bet most $ went to Quebec Corp while we middle class will have to repay it all
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Maher
(@Maher66338991) reported
@TELUS the worst service ever for home security. The battery is dead and cannot arm the house anymore. Telus wont fix claiming the battery is chargeable to replace. This is to be reported to consumers protection as customers will stuck paying for a service that doesnt work.