Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (25%)
• Wi-fi (12%)
• Total Blackout (6%)
• E-mail (4%)
• TV (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Vancouver, Calgary, Grande Prairie, Surrey, Edmonton, Kitchener, Duncan, Montréal, Toronto, Spruce Grove, North Vancouver, Wetaskiwin, Fort St. John, Taber, and Mississauga.

City	Problem Type	Report Time
Vancouver	TV	8 hours ago
Vancouver	Phone	9 hours ago
Vancouver	Total Blackout	12 hours ago
Calgary	Internet	18 hours ago
Grande Prairie	Internet	2 days ago
Vancouver	Total Blackout	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Colleen E. Jordan 🇺🇦🌻🇨🇦🦩 (@ColleenEJordan1) reported 6 minutes ago

  @jodyvance @TELUS Does your video ‘wig out’ (quit!’)? Had that issue for weeks including hockey 🏆 OT! Insisted on a person coming to house! Turned out our WiFi box was broken! ‘Canceling’ threat helps. 🤞🥰

• 
  Ehrmantraut Capital (@EhrmantrautCap_) reported 6 minutes ago

  @Palmersfortune The fundamentals on the company are strong. This is not merely hype, but a rally sustained by strong fundamentals and real catalysts (such as $NVDA diclosed as a customer & the Telus article that resurfaced).

• 
  meh (@gongshow922) reported 8 minutes ago

  @AngryPossum69 @Rogers I would love to but I'm never going back to Telus

• 
  Dan Harris (@danharriscan) reported 10 minutes ago

  @JonFraserTF @WitchsBeFlockin @TELUS They all like it when people bundle because it's harder to ditch them if one of the three services goes to ****. They used to compete on better customer service. Now, they DGAF because for every customer they lose due to bad service they gain from someone else's bad service.

• 
  NK (@786110bsmla) reported 13 minutes ago

  to a customer is in the millions or more,over time. I called Scotiabank and they said call Telus. I called Telus and they said call Scotiabank. Pass the buck, till the customer gets tired and gives up. I am letting everyone know because of the principle of this situation.

• 
  bona fide lover of ladies (@bona_of) reported 17 minutes ago

  @SarcasticallyAJ @TSN_Sports @PrimeVideo You need to get iptv. I’ll never go back to telus tv and adding programming packages

• 
  Amanda Ginn 💙🧡💙💚-x (@Simbarosa17) reported 18 minutes ago

  Well @telus @TELUSsupport you better get my grandmas landline fixed soon as she is part an outage

• 
  Wes (@AFKnownWes) reported 21 minutes ago

  @jodyvance @TELUS It’s bigger than you think. Under new CRTC guidelines, all of Canadas Telecom’s are to switch to an App based service system. All staff are going to be canned, no more call centres. Rogers is ****** too!

• 
  Phil Roberts (@xrtsdhndvbh1) reported 21 minutes ago

  Lost my @tsn fee. WTF @Telus

• 
  Bill Tansey (@lkn4chnge) reported 27 minutes ago

  @garymasonglobe @TELUS Was client of Telus mobility for 40 years, dumped them after a month of talking to India on problems

• 
  TdotTrucker 🇨🇦 (@TdotTrucker) reported 27 minutes ago

  @TELUS @garymasonglobe Woah. Nothing should take three weeks or more for your Internet to be fixed. That sounds like a problem on your end and you should be making sure that this customer gets Internet immediately even if you have to use another service in the meantime.

• 
  Dr Bud Prizeman (@RobertMutis1) reported 29 minutes ago

  @jabo_vancouver @TELUS I had picture but no sound. Had to reboot digital box to fix. Happened at the very start of the Cda-BHG game.

• 
  ByTheSea (@ChicomVassalCan) reported 30 minutes ago

  @sarobertson_ Beaker was never the sharpest tool in the drawer. These days he’s leading @TELUS DOWN THE DRAIN @

• 
  Raff 🇨🇦 🇲🇽 (@RaffMB) reported 31 minutes ago

  @TELUS @xrtsdhndvbh1 All TSN channels are down. Please get on it.

• 
  Puckerglen (@puckerglen) reported 31 minutes ago

  @garymasonglobe @TELUS Gary.... Rogers/Shaw are even worse Their teck's find so many ways to **** their customers....and STILL get paid. Ive met a few that've told me their tricks and laugh about it. And then getting in touch with customer service...merry-go-round Its deplorable

• 
  Aidan Sloan (@SluaghainO) reported 31 minutes ago

  @jabo_vancouver @TELUS Telus honestly just sucks in general

• 
  Sunshine (@sonnyk10124espn) reported 32 minutes ago

  @jodyvance @TELUS Pixalating, freezing, and service going out during sports games. Should be telus slogan

• 
  Steve White (@SHW0001234) reported 35 minutes ago

  @VanRothnRoll @HoneycutRa @TWilsonOttawa No but I hear from lots (including people in Northern Ontario) that they can't stand the GTA. I'd like to go some day and hang out at the Mervish. My wife went once (for business) and refuses to go back, even though she saw a Jays game from the Telus private box.

• 
  bcevaj (@bcevaj) reported 36 minutes ago

  @TELUSsupport May's credit was for ‘no dial tone' issue. The current voicemail outage was a brand new failure that took 3 agents to fix. I am now denied compensation for a separate failure.#Telus ignored my DM. Ticket 11622008 and REF-260617 #Telus #CustomerServic

• 
  Rick (@Rick19053470) reported 40 minutes ago

  @JonFraserTF @TELUS Yikes!! I just moved to Telus from Shaw/Rogers to get much lower rates and fibre-optic service.

• 
  724 Audio (@nickyelbows) reported 40 minutes ago

  @garymasonglobe @TELUS My service has been in and out since World Cup started.

• 
  The Entire Population of Canada (@ChefTannis) reported 43 minutes ago

  @TELUS My tsn went down right in the middle of the Spain match! In Vancouver, I completely missed the game . So upsetting, unacceptable @TELUSsupport

• 
  Suleiman Damji (@SullyCanuck87) reported 43 minutes ago

  @jodyvance @TELUS Switch to Rogers Telus sucks *****

• 
  Graham_CGY (@Graham_CGY) reported 44 minutes ago

  @TELUSsupport Hang on... are you saying that if we spot theft regarding Telus... we should call the authorities? There you have it people... next time you get your Telus bill... call the cops.

• 
  NickyJitsBC (@NickyBCjits) reported 49 minutes ago

  @jodyvance @TELUS Mine sucks all too. Internet and cable.

• 
  Cynthia🤝🇨🇦🏴󠁧󠁢󠁳󠁣󠁴󠁿🌈🌲🇺🇦 (@Tintie4) reported 50 minutes ago

  @garymasonglobe @TELUS Telus is terrible, my sister went back to Rogers Shaw. I left them too years ago. No one is perfect but at least it is ok.

• 
  ms.mom (@ohsoobvious) reported 57 minutes ago

  @jodyvance @TELUS Seems like @Rogers or Shaw is just as bad. They both suck.

• 
  Tim Connolly (@TimConnoll56040) reported 58 minutes ago

  @garymasonglobe @TELUS LOL to bad your TDS is so bad Starlink is pretty good

• 
  jodi birdsall (@jay_elbee) reported 58 minutes ago

  @jodyvance @guyfelicella @TELUS A friend had issues. She said that the equipment was old and somehow there was a glitch that allowed a customer in Alberta to delete their recordings. It was a mess. She eventually switched to Rogers. She’s much happier, cheaper too. I have Rogers. It’s ok. Usually a reboot fixes

• 
  Tom Mark (@TomMarknews) reported 1 hour ago

  @garymasonglobe @TELUS Takes forever to get service. Been waiting 4 weeks for a new remote. Called today & was told the order was still being processed and a $30 charge for the remote. Tech put in a new order saying 7 to 10 biz days. Local Telus store offered a new one for free.