Telus Outage Report

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Medicine Hat, Nanaimo, Calgary, Vancouver, Montmagny, Parksville, Red Deer, Surrey, St. John's, North Vancouver, Edmonton, Fort St. John, Grande Prairie, Ottawa, and Iqaluit.

City	Problem Type	Report Time
Medicine Hat	Phone	5 minutes ago
Nanaimo	Internet	1 hour ago
Calgary	Internet	4 hours ago
Vancouver	Internet	7 hours ago
Montmagny	Internet	7 hours ago
Parksville	Internet	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  AllyGator 🦖 (@allygator1990) reported 11 minutes ago

  Because of the Rogers outage,my mother couldn't get a hold of me to tell me one of my cousins died of a massive heart attack today. It happened this morning, I was only able to find out late at night because my roommate(with telus) let me call her to check in. #rogersoutage

• 
  Gin (@Ginaii) reported 14 minutes ago

  @NefariouSeraph Telus is easily the shiniest of the turds. Haven't had any issues with them in the 7+ years I've had a cell phone with them. Internet is also way more reliable than Shaw.

• 
  Joe Bowser (@infil00p) reported 15 minutes ago

  @gregeh Fido and Rogers were on the same network at that point. I was on Fido and I switched to Telus in 2010 because my number wound up being given out to everyone during the Olympics. Also, Telus had the Motorola Milestone, which was the last good Android with a keyboard.

• 
  Rusted || Them/ They/ It (@RustedSteele) reported 16 minutes ago

  I know I'm moving elsewhere. Telus maybe, I know they had service all day long.

• 
  Kat-Ya’ll-Sayl 🇨🇦 (@KSaylens) reported 22 minutes ago

  @ClydeDoSomethin Yup. I expect to be reimbursed for this 24 hour blackout!!! I have Telus mobility and they SUCKED…badly!!! My data was total **** the entire time. Only Freedom mobile on a “pay as you go” worked semi properly during this entire sh1t show.

• 
  MarleneJF (@MarleneJF4) reported 24 minutes ago from Kelowna, British Columbia

  @cczwolf Telus didn't go down we had TV, internet, land line & 2 cell phones up and running all day. This is BC!

• 
  I'm Big Ern (@MisterMcCracken) reported 24 minutes ago

  @Rogers @Chuckn69Norris Tell me again about Canada's most reliable network because I don't remember Telus or Bell ever pounding me up the *** for 24 hours.

• 
  jolly pickle (@fghrnuti) reported 26 minutes ago

  @castletongreene I for one love our telecommunications cartel mafia bosses (Telus pls don’t cancel my service out of spite)

• 
  Gas Factory 710 (@Space_Romulan) reported 26 minutes ago

  @StormyEnt That's why you go telus. Every company is **** , atleast telus has more cell towers and faster service

• 
  Horny for Police ABOLITION (@Dropout_Janitor) reported 26 minutes ago

  @p_poutine @xghostnotesx Telus got wiped out twice in the past year, mobile services only though. Telus / Bell divide the country and service each other, so these outages killed Bell in the area too.

• 
  HABS!! (Jason) (@curryjg44) reported 26 minutes ago

  @AdamWylde Definitely not. I'm with Telus and I didn't lose data/cell service for 1 second. **** Bell.

• 
  Download History (@JivemasterJ) reported 29 minutes ago

  @DanBoeckner Telus was down for all of bc like a month ago💀

• 
  Aamir Zia (@Zi72334564Zia) reported 29 minutes ago

  Rogers, which has about 10 million wireless subscribers and 2.25 million retail Internet subscribers, is the leading service provider in Ontario, and along with BCE Inc. and Telus Corp, controls 90 percent of the market share in Canada.

• 
  Joe Bowser (@infil00p) reported 34 minutes ago

  So, Canada is learning that monopolies are bad in real time. I'm really glad I kept my Telus number a decade ago. I've never regretted having both.

• 
  Cam Cavers FKA Cam Cabers (@camcavers) reported 35 minutes ago from Vancouver, British Columbia

  @infil00p I think they fixed it late evening, but I’m not sure; wife and I are on Telus and I actually just finished moving both my kids’ phones from Speakout (which uses Rogers network) to Public prepaid sims, which is obviously Telus as it was bought out in 2016.

• 
  Peacenik ☮️ (@copleac) reported 38 minutes ago

  @shaziaxmirza @AboutRogers @Rogers I am in St. Thomas...still no service here...no TV, no internet, no landline phone. I am using my cellphone as a hotspot. Cell is with Koodoo. Thank you very much, Telus.

• 
  TerpSlurper💨 (@thirtysixterpz) reported 39 minutes ago

  @Paulchan1989 @Rogers Ironically they sent out an email yesterday boasting about how good their 5G network is.. LOL time to stop letting Telus and Rogers monopolize Canada 🇨🇦

• 
  Matthew (@Matt_Szota) reported 40 minutes ago

  @BodenschatzRyan Hate to break it to you but it’s big two, if bell goes down so does Telus

• 
  Bella∞⁷🦋|🇯🇲🇨🇦♊🐱ᵐᵒᵐ|💜 (@BellaWurl) reported 42 minutes ago

  @zwambagger @taimhuynh Telus: best customer service imo. I switched after 15 yrs caz when I moved to basement at work, I had no reception. Switched to Rogers with a corporate discount. Bell focuses on new customer, not retention/loyalty. Rogers connectivity better than Bell. Let’s see its plans for DR

• 
  Kurtismith (@Cortezzamorsky) reported 43 minutes ago

  @AdamWasTakenFFS This has been a problem long before Trudeau took office. I’m just as upset as you are, but the way some people find a single person to blame is annoying. Sure he may play a part but let’s look at who’s running: Rogers, Fido, Telus, Bell, CIBC and Shaw. How, why, and what [to fix]

• 
  bubita ciprinel (@6ixTweet) reported 44 minutes ago

  @RogersHelps @BreePicton 24h later.. still no home internet. Pathetic to say the least. And doesn't help that its overpriced. So glad i switched my phone 6 monts ago to #telus will be switching my internet to #bell 🖕🖕🏾🖕🏿🖕

• 
  Blondie Hound (@BlondieHound) reported 45 minutes ago

  @My_Own_Opinions @stillgray Yes, I do live in Canada. I left Rogers, Telus and Bell because of their **** service. Hence why I know that we have multiple services.

• 
  Cam Cavers FKA Cam Cabers (@camcavers) reported 48 minutes ago from Vancouver, British Columbia

  @infil00p Even if you didn’t you could have a cheap prepaid data plan running on the Telus network in the amount of time it takes to get to the closest London Drugs and back

• 
  Sam A (@Sina_1_) reported 48 minutes ago

  @AboutRogers @RogersHelps Done with Rogers! time to switch to Telus; lost 500$ in business during this outage, how you are going to credit this?! This is the second time lost revenue for a total of 1000$ due to two outages with Rogers network. No more Rogers! No more monopoly of critical infrastructure !

• 
  ***** Jonas (@WillyJonas6) reported 48 minutes ago

  @hmberry84 @CityNewsTO Rogers/bell/telus are all penny pinchers. They will nickle and dime you on any credit forthcoming just like they nickle and dime you on their service invoices!

• 
  Shot of Doom (@shotofdoom67) reported 52 minutes ago

  Today was an example of why Telus is Canada’s best service and internet provider

• 
  Hark (@_Hark007) reported 59 minutes ago

  @Songbird_7_ @aw1883 @darvans Yes, I remember the Telus outage we had. It was also a bad one,

• 
  WrathofJan 🌻🖖🌻 (@JDignum) reported 1 hour ago

  @Limbictweets I kept a landline for that reason. But one day someone spoofed my landline. Telus was taking too long to resolve that problem, so I ditched the landline.

• 
  jolly pickle (@fghrnuti) reported 1 hour ago

  @castletongreene I for one love our telecommunications cartel mafia boss overlords (pls Telus dun cancel my service out of spite)

• 
  Marg K (@acerbic_comic) reported 1 hour ago

  @RealAndyLeeShow And you honestly believe its the mandate of Rogers, Bell and Telus to fix the climate? No wonder you are on that downmarket radio station.