Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (48%)
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Phone (27%)
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Wi-fi (10%)
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TV (7%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: North York, Victoria, Nanaimo, Vancouver, Salmon Arm, Langley, Rapide-Danseur, Edmonton, Calgary, Spruce Grove, Fredericton, North Vancouver, Surrey, Montréal and Toronto.
| City | Problem Type | Report Time |
|---|---|---|
 North York |
Total Blackout | |
| Victoria |
Phone | |
| Nanaimo |
Internet | |
| Vancouver |
TV | |
| Salmon Arm |
Phone | |
| Vancouver |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Dylan Murphy 🇨🇦
(@Dylan_YYC) reported
@TELUSsupport Hi there! I did use the My TELUS account and it is available via the PikTV app on my AppleTV and web browser. The issue seems isolated to the CTV app and it not picking up what I’m subscribed to.
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Anne Marie Latrassi ♒
(@hotcheri) reported
I've been on hold with the TV and internet people for 25 minutes and your hold music is garbage @TELUS @TELUSsupport
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Sopwith
(@Sopwith_) reported
@kulpreetsingh @TELUSsupport When I needed support for my alarm 3 weeks ago it took DAYS for them to call back. And that was after my complaint was “Escalated.” There was a time when Telus was a reliable,trustworthy company.Not now. I’m actively looking to dump them - TV,internet,home phone,mobile and alarm.
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Ashley P
(@Apea123) reported
@CraveHelp I keep being told I do not have a subscription but I do through Telus. I watch on my firestick and more often than not it stops working. Very frustrating. Do you have a fix? I can watch on my phone but this problem continuously happens on my firestick.
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Daniel O'Hara
(@daniel_ohara) reported
@TELUSsupport @CraveCanada Hey guys - for whatever reason my Telus login on the Crave app isn’t working and I haven’t been cable to access programs for the past few days. Was working fine on Thursday.
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Shawn King
(@ShawnKing) reported
I can’t believe I’m getting ****** over by @Telus AGAIN on a Sunday morning. Unbe-*******-lievable. THIRD WEEK IN A ROW I’ve had to waste over an hour with online tech support trying to watch NFL RedZone. EVERY WEEK I get different answers and excuses from these people! 🤬
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Ricardo Casanova
(@ricocasanova) reported
@DrAmirPakdel Did you see that bell and Telus want the government to pay for them replacing huawei equipment? Sorry not government, taxpayers. They brag about their profit margins but are poor when their infrastructure needs upgrading or replacing.
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Georgia Louise Brown
(@Georgia58445456) reported
Female cops. Is Telus going to send me a SIM card that works? Why didn't they use my existing SIM card? Is that usual? Why doesn't my furnace work although I just got it fixed? Is it foul play? Kenetic Energy is coming tomorrow at an undisclosed time. Did they cause the problem?
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Dave Botterill
(@Botterilldave) reported
@RachelNotley Telus and bell can never get high speed internet to all Alberta. But spacex and starlink can do it today… let’s not waste money funding the telcos
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Erin No’Toole
(@forktheucp) reported
Hey @TELUS, when you’re setting up fibre internet for a new place and can’t set it up because of reasons, why can’t you offer a same day solution? Why does it have to take up to 2 weeks to get internet? Can’t exactly work from home on my data plan, can’t stay at new place now.
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🎙Barbara K. Baker 👩🏽💻📈
(@BarbaraKB) reported
@noBSkat @TELUS your operative word: “risk.” these folks are the definition of “don’t risk it.” so much fear surrounding #TikTok. I don’t understand it. but… I also never understood the fear around YouTube. Or Twitter. Or Snapchat. Or… #IAmOld
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ClarityCoach
(@ClarityCoachCA) reported
@TELUSsupport @Telus you are a complete waste of my time. 20 days of no internet, no results 2x's, 2 technician failures, incomplete & no foresight to what is needed to get things done ... get your **** together with ! #Telussucks #notgivingyoumybusiness
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Ace Cabebe
(@HeyItsIan14) reported
Call Telus tech support and you get connected to Titas in the Philippines, probably getting paid sub-par wages, trying to solve your issues from the other side of the world. 🤨
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Erin No’Toole
(@forktheucp) reported
@Shoeprincss7 @TELUS Ooh good idea! We signed up with ADT a few months back and the service was absolute trash that we cancelled and they tried to bill us and penalize us for cancelling. We cited the Alberta Consumer Protection bill (15 days within sign up) and they left us alone after that.
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-d-
(@d_dedo_) reported
Hi! @RogersHelps wanted to thank Tempest, Martin & Rakin (#I1744538799) for the worst 2hr #customerexperience and not reverse $11 late payment fee. Speak volumes how you value a 5-line family account that always paid on time save for last month. Learn from @TELUS >>> #rogerssuck
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Commissioner Miner
(@fanCRTCProfling) reported
@vancelockton An employee under you is allergic to perfume. Signs in office say "no perfumes". Telus storms into the office wearing perfume. Employee needs 3 days off due to hives. Write an incident report to your boss & Telus on the medical incident & how it will be prevented in the future.
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Erin No’Toole
(@forktheucp) reported
@Shoeprincss7 @TELUS Thank you! I’m super unimpressed with the service so far with telus. A solution would have been nice. Now we have to live between two homes for the time being. 🥺
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sashi
(@xxsashixx) reported
@TELUS @TELUSsupport hello. My internet was supposed to be activated today. Need help with this please
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A ghoooost
(@alixiswright37) reported
A Telus guy came to my mom's door trying to upsell me on **** and didn't get conned into anything I AM STRONG LIKE OX
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Awaken Chibers
(@TwitchChibikn) reported
ALRIGHT @TELUS I pay for the highest internet you offer, YET i don't get it i get internet outages and not even the proper download EVERY time i call your guys say there's nothing WELL GUESS WHAT there is i have speed tests so FIX YOUR ****
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Allison
(@AlleyDalley) reported
Is anyone else in #StAlbert experiencing issues with @TELUS today? I’m getting half my usual download speed and less than half of what I’m “supposed to”. @TELUSsupport #T8N
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GamerPeep
(@Shoeprincss7) reported
@forktheucp @TELUS I’ve never had a positive experience with Telus. They’ve proven they don’t care about inconveniencing anyone, I was with Shaw for years, tried Telus on a few occasions, it’s just brutal. If you explain ur Telus situation to Shaw, I guarantee you’ll see some good customer service
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Dr. Emma M. Smith 💜 | 🇨🇦 in 🇮🇪 PhD OT she/her
(@emelsewhere) reported
Hey @RogersMobileCa - have been a customer for 15 years, am looking for a Canada-US plan to use my existing data in the US without resorting to Roam Like Home. @TELUS is $80pm for this - but am being told you can only offer $100pm. Would stay with Rogers but doesn’t make sense!
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Gus Thorson ⚾️🏒🥅🏈
(@BreakawaySR) reported
from
Calgary, Alberta
@debbieelicksen @DirtRoadQueen__ @PrimeVideoCA Watched it live on Paramount Network. Shaw/Telus On Demand?
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Jennifer.l.Hatcher
(@Jenniferlh1987) reported
from
Regina, Saskatchewan
2021 17 November - November 26 2021 got out of the hospital. I can get rid of my service animal cat and shut down my network access company and my telus company that i payed alot of money. Im ******* 😡
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Дерріл Джеймс Войтків Darryl J. Woytkiw
(@RantingCanadian) reported
@KenworthT2000 @Rogers Actually Virgin has no unlimited Data package and their base place are about the same per month making Virgin more expensive… and Telus is far more then either Virgin or Roger’s but Cell costs in this country are stupid expensive complete insane to say the least
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mikael mathieu
(@mikael_mathieu) reported
@TELUSsupport Why telus is down
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Hudson
(@HudsonTheHound) reported
In fact, it’s been so bad today I’m cancelling my cable tomorrow and just going to stream NFL games going forward. I can’t believe how bad the coverage has been. Sorry @TELUS, @CTV just lost you a customer
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C of Dead
(@CofDead1) reported
from
Calgary, Alberta
@mattmcqueen Damn, @telus
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David Gibson 🇨🇦
(@DavidGibson604) reported
@DrAmirPakdel @moodyangela Telus offers a free service that screens out computer-generated marketing calls. I don’t remember the name. It’s 100% effective.