Telus service status: outage reports and connection issues
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Full Outage Map
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
- Internet (48%)
- Phone (25%)
- Wi-fi (13%)
- Total Blackout (6%)
- E-mail (4%)
- TV (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Grande Prairie, Vancouver, Calgary, Surrey, Edmonton, Kitchener, Duncan, Montréal, Toronto, Spruce Grove, North Vancouver, Wetaskiwin, Fort St. John, Taber, and Mississauga.
| City | Problem Type | Report Time |
|---|---|---|
 Grande Prairie
|
Internet | 1 day ago |
|
Vancouver
|
Total Blackout | 1 day ago |
|
Vancouver
|
Total Blackout | 1 day ago |
|
Calgary
|
Internet | 2 days ago |
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Calgary
|
Internet | 2 days ago |
|
Grande Prairie
|
Internet | 2 days ago |
Full Outage Map
Community Discussion
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Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Mattitude (@Mattitude80) reported@garymasonglobe @TELUS They are the worst I have come across. A few years back it took my countless hours on hold and 6 months of repeated calls to setup a new business land line. It's almost as if their staff get paid by making simple tasks as hard as possible
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Corey Herscu (@coreyherscu) reported@JonFraserTF @TELUS Their voice network simply doesn’t work, I found, and when it did, it was crackly & distorted.
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bona fide lover of ladies (@bona_of) reported@SarcasticallyAJ @TSN_Sports @PrimeVideo You need to get iptv. I’ll never go back to telus tv and adding programming packages
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Marco Niese (@marconiese) reported@JonFraserTF @TELUS You fell for the "lease phone" trick. It's the same as leasing a car. Get the car, return it when your lease is up, and pay for any damage to the car. I never understood why that lease contract was legal in Canada. Next time only consider contracts where you own the phone.
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bcevaj (@bcevaj) reported@TELUSsupport May's credit was for ‘no dial tone' issue. The current voicemail outage was a brand new failure that took 3 agents to fix. I am now denied compensation for a separate failure.#Telus ignored my DM. Ticket 11622008 and REF-260617 #Telus #CustomerServic
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Ash Mishra (@ashwani_avgeek) reported@DanAlbas I got billed with similar BS charge by Telus which I did not approve and I had to fight for days to get the it removed. I don’t know how many customer review their bills and how many of them are paying unapproved bill amount
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Bob Cotter 🇨🇦 (@gibsonsgolfer) reported@jodyvance @TELUS I finally discovered that it would cost me a lot to cancel Telus with current contracts running until late 2027. I suppose I will have to wait until then.
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Suleiman Damji (@SullyCanuck87) reported@AnneGreig15 @jodyvance @TELUS I am with Rogers/Shaw I never had a problem with them
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NK (@786110bsmla) reportedto a customer is in the millions or more,over time. I called Scotiabank and they said call Telus. I called Telus and they said call Scotiabank. Pass the buck, till the customer gets tired and gives up. I am letting everyone know because of the principle of this situation.
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^-^ (@JesseGraham_) reported@JonFraserTF @TELUS That’s really too bad. I’ve just recently had a fantastic experience with @TELUS support. Above and beyond. Maybe you just had someone on their bad day!
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john bennett (@35yearsasailor) reported@JonFraserTF @TELUS I’m with Koodo the cheap arm of Telus and find the service great never had a problem
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Adam (@adam212121m) reported@JonFraserTF @TELUS They are all like this. But Telus is absolutely the worst - Rogers - previously Shaw is getting very very close though
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Brady Stead 🇨🇦 (@BradySteady) reported@garymasonglobe @TELUS Horrendous customer service.
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Dan Harris (@danharriscan) reported@JonFraserTF @WitchsBeFlockin @TELUS They all like it when people bundle because it's harder to ditch them if one of the three services goes to ****. They used to compete on better customer service. Now, they DGAF because for every customer they lose due to bad service they gain from someone else's bad service.
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Jordan Levitt (@JordanLevitt2) reported@JonFraserTF @TELUS The problem is that you will not get better customer service from Bell or Rogers... Been through all of them.
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Salman (@salmanesmaili) reportedHey @TELUS @TELUSsupport Today I spent over 50 minutes on the phone just to add ONE channel to my TV package. It’s 2026. We have AI agents, autonomous vehicles, and instant digital banking. Yet a basic account change still requires nearly an hour with customer service. This isn’t a technology problem—it’s a customer experience problem. Do better. #TelecomMonopoly #LackOfCompetition Cc: @CRTCeng
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np (@everyeverysec) reportedTelus is an evil empire and deserves to be cut down instead of expanded
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Dr Bud Prizeman (@RobertMutis1) reported@jabo_vancouver @TELUS I had picture but no sound. Had to reboot digital box to fix. Happened at the very start of the Cda-BHG game.
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Ehrmantraut Capital (@EhrmantrautCap_) reportedO-RAN is the future, and AmpliTech Group $AMPG is well-positioned to become a massive winner in it. The market TAM of O-RAN was only $2.8 billion in 2024, but is expected to grow rapidly to $48 billion by 2035, implying a CAGR of almost 30% from 2024 to 2035. $AMPG's proprietary Massive MIMO 64T64R O-RAN radios and best of the industry LNAs are of importance for the O-RAN buildout. We already know from the Telus article that they will need 30,000 AmpliTech radios for their O-RAN buildout until 2029, which could generate a cumulative revenue of atleast $300 million for $AMPG until 2029 (excluding service, installation and maintenance fees that AmpliTech can charge). CEO Maqbool stated in the last earnings call that new purchase orders will be announced in the next couple of months from multiple major MNOs. Traditional RAN is fading and O-RAN is gaining momentum. $AMPG is ready for the structural change.
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Chaykaverse (@chaykaverse) reported@jodyvance @TELUS It's about time. @TELUS is the worst company in Canada.
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Phil Roberts (@xrtsdhndvbh1) reportedLost my @tsn fee. WTF @Telus
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𝐹𝑟𝑖𝑒𝑛𝑑𝑙𝑦 𝐵𝑟𝑖𝑡𝑖𝑠ℎ 𝐶𝑜𝑙𝑢𝑚𝑏𝑖𝑎𝑛 (@BCFriendlyTodd) reported@jodyvance @TELUS It's trouble when it's trouble. Customer service requires weeks now somehow.
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Wes (@AFKnownWes) reported@FerronRay11491 @jodyvance @TELUS They all fail for the same reasons. CRTC is forcing them out of the customer service department. Everything with be self serve and app based moving forward.
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CaliCanuck (@CanuckCali) reported@garymasonglobe Ugh... I get dumping Telus, their customer service disappeared years ago, but with all the Teslas on the roads, X, Starlink, etc, the ketamine-addled South African is tightening his grip over an unprecedented swath of the world's population, and all their data. Terrifying!
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jodi birdsall (@jay_elbee) reported@jodyvance @guyfelicella @TELUS A friend had issues. She said that the equipment was old and somehow there was a glitch that allowed a customer in Alberta to delete their recordings. It was a mess. She eventually switched to Rogers. She’s much happier, cheaper too. I have Rogers. It’s ok. Usually a reboot fixes
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Btaylor (@Btaylor81140) reported@jodyvance @TELUS If Novus services your area, try them. Their customer service is incredible and I’ve only had one issue in two years. It was resolved in minutes.
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Hillaria (@HillariaBankz) reportedI have a conspiracy theory that internet/cable providers in Canada are tampering with people’s service to get them to pay for upgrades or switch services. No reason @TELUS should be this stinky
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Doug Ransom (@dougransom) reported@jodyvance @TELUS They are all the same. Services are priced for maximum profit at the service level consumers will tolerate.
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Steve White (@SHW0001234) reported@VanRothnRoll @HoneycutRa @TWilsonOttawa No but I hear from lots (including people in Northern Ontario) that they can't stand the GTA. I'd like to go some day and hang out at the Mervish. My wife went once (for business) and refuses to go back, even though she saw a Jays game from the Telus private box.
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alphabetadelta (@thecheyner) reported@TSN_Sports @TSN_Sports I keep getting signal lost on Telus, no other channels are a problem. WTF I want to watch the World Cup games