Telus Outage Report
Why is my Telus service not working?
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
-
Internet (49%)
-
Phone (26%)
-
Wi-fi (9%)
-
TV (7%)
-
E-mail (5%)
-
Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Surrey, Montmagny, Langley, Edmonton, Victoria, Vancouver, Calgary, Toronto, Queen Charlotte, Orillia, Sechelt, St. Thomas, Burnaby, Brampton and Summerland.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey |
Wi-fi | |
| Montmagny |
Internet | |
| Langley |
Phone | |
| Surrey |
Phone | |
| Edmonton |
Wi-fi | |
| Victoria |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
-
𝙰. 𝙼𝚒𝚍𝚍𝚕𝚎 𝚂𝚞𝚛𝚗𝚊𝚖𝚎 🇨🇦
(@a_m_s_ns) reported
@TELUS ... You like to make things hard for ex-customers. You did the same thing to my new/ current provider when they wanted authorization to transfer the number. Think that tactic works??! I'll never... Never... NEVER... have anthing to do with #TELUS again!!
-
Mark Tang
(@marktang7) reported
@FidoSolutions Already on the do not call list since it was first implemented. There's seriously some issues with the rogers/Fido network. Just got another call as I'm typing this. Never had this many calls with Telus in my life.
-
Harsha Vardhan
(@HarshaFreaker) reported
@vali_sheik @TELUSint It's better to quit working for TELUS rather to watch their stupid accountability. They don't pay you and give stupid reasons for that. One of which is, saying that we didn't work. They keep on asking you to fill the google concern form and nothing concrete results from that.
-
Bi Cycling
(@queercyclist1) reported
@TELUS im hoping a live body will help me soon. If I just call to get the form it doesn’t help the other 109,999 British Columbians receiving disability assistance who might want to pay for this program.
-
Ryan
(@Dotcommi) reported
@TELUSsupport @Tsukiyomon Don't come to telus! Especially if you are in a rural area. They advertise fast, reliable internet but consistently throttle their speeds down to 4 Mbps in the evenings. It's completely unusable. They are criminals
-
𝙰. 𝙼𝚒𝚍𝚍𝚕𝚎 𝚂𝚞𝚛𝚗𝚊𝚖𝚎 🇨🇦
(@a_m_s_ns) reported
Hey, @TELUS!!... I STILL haven't received the money you owe me - the refund from my cancelling your service! I'm on the phone with one of your reps FOR THE SECOND TIME to get this ******* refund expedited. It should've been in my mailbox THIS WEEK...
-
Everyone has something to learn from somebody.
(@DeceitinDrugs) reported
@TELUS @TELUSNews I was redirected 4x times to get my email set up on new laptop. Now I cannot access my original email account. You need to better train your people. Very poor service!
-
RGlen Franklin
(@glenspen) reported
@RobSomerville1 Telus is the near pits everywhere, especially for their customers. They are not an option for us in any way but I know some and when they come this way they are disgusted. Zero service, they don’t make agreements with other providers that seem obvious for cross country travel.
-
Kamby Bajwa
(@BajwaKamby) reported
@TELUS @missamychan @tamarataggart You guys have literally a garbage network 😡
-
Cheryl Curtis, BA (her/she)
(@2winmomCurtis) reported
@TELUS is it possible for you to let us decide what services we want through the Apps button on our Optik TV box, I really don't understand why you're so **** about what we can get access to. Do I need to cancel my service and get an Android box?
-
feit.the.urge
(@me_feit) reported
Hey @TELUS @TELUSsupport I pay $160+ for high speed data. So why am I getting under 1mbps this morning and every other day? At my house. Oh right! Cause I’m rural! **** you telus!
-
𝙰. 𝙼𝚒𝚍𝚍𝚕𝚎 𝚂𝚞𝚛𝚗𝚊𝚖𝚎 🇨🇦
(@a_m_s_ns) reported
Hey, @TELUS!!... I STILL haven't received the money you owe me - the refund from my cancelling your service! I'm on the phone with one of your reps FOR THE SECOND TIME to get this ******* refund expedited. It should've been in my mailbox THIS WEEK...
-
Kristyna C
(@KKConn88) reported
Are you kidding me @TELUS !!??? I call to cancel, you do it a month too early then charge me to get it reinstalled and the monthly price is much higher!?? I don’t think so. #wontbepayingthat
-
Tetren
(@Tetren1) reported
@TELUSsupport @TELUS what is an appropriate timeline for having an outdoor cable repaired? It's been a week and a half my internet service that was only installed 2 weeks ago has been down due to broken cable from the installation. Nobody on your support can have this fixed.
-
Bryan Leitch
(@Bryan_Leitch) reported
@Shawhelp I called your help line today. The customer service agent checked with colleagues, came back & said they are aware of the glitching and banding issues on some channels. The question now is, when are you going to fix it? Telus has offered to pay my early disconnect fee + promo.
-
Collin Bravo
(@BravoReviewer) reported
@TELUS @TELUSsupport 17 year loyal customer, without contract right now… called in tonight to see what loyal offer you could do to keep me… was told to switch to @koodo by your agent…. Okay….
-
Von
(@DatVonGuy) reported
I’m not sure if there’s something up with Telus? But our hubs connection has been **** the passed day or so. @TELUSsupport reset it, power cycled and still can’t even stream a movie without constant buffering.
-
Mark E. Jeftovic - easydns.eth
(@StuntPope) reported
Ok #GTA Peeps, officially looking for alternatives to ADT/Telus to switch to. I can't spend over an hour on hold every time I need to talk to somebody. @TELUSsupport #Fail
-
Rod Mickleburgh
(@rodmickleburgh) reported
Young strapping Telus service guy must wonder at the house he's been dispatched to: people reading newspapers and listening to @CBCMusic
-
James
(@DarkLeelan31) reported
What ******** is wrong with Telus today? Can’t play games. Can’t talk to team. Can’t even watch tv without it cutting out every 5 seconds. This is garbage & I’m almost going to DEMAND they let me out of my contract no penalty. After all, we aren’t getting service. @TELUSsupport
-
BYLUG
(@_RickyStacks) reported
I hate phone service providers @TELUS @RogersBiz how do I make my own now? @Apple
-
Jing Jiang ✨
(@Ginger_Crystal) reported
Wi-Fi was down completely for the past 24hrs. Just got offered another 3 days with no Wi-Fi, and that’s worth 100CAD credit in my Telus account🥶.
-
cujo
(@cujo14436903) reported
@RAKwireless people’s network my ***!!! You guys are no better the Shaw, Rodgers, Telus
-
Chi$
(@NisforNora) reported
Every damn month if Telus doesn’t stress my life out and give me a headache they’re not satisfied. **** y’all
-
🇨🇦 Barbara Anne 🇨🇦
(@wicklessinedm) reported
Sitting in a hospital bed TRYING to watch the Oilers on a @telus subscription I Pay for Monthly but it stops playing continuously. Can get the hospital tv service because they’ve been having issues for 2 weeks - so much for modern technology. #changingproviderswhenimreleased
-
Dorothy Friesen
(@PGDorothy) reported
@areacode416 @TD_Canada So called communications companies are the worst. Like Telus.
-
Karma
(@4realKarma) reported
@TELUS You guys have the most outages of any other internet service I've ever used
-
Harsha Vardhan
(@HarshaFreaker) reported
@GarnerJon @TELUSsupport This issue is regarding the online work TELUS provides. They keep adding new employees in the project and start evading the payments to the existing employees.
-
Concerned Labradoodle
(@DavidSm51932240) reported
@JasonCoppingAB Actually many doctors disagree. They create needless referrals and have trouble with medical issues outside their limited scope. Just another cost along with Telus virtual health and chiropractic and pharmacists doing med reviews.
-
R P
(@R99P99) reported
I've done my work and I get what a mail saying that you haven't done any work. What the hell is this. You say yourselves a company of trust and you do what..just steals employee's work on that trust . Just shut the damn company if you can't respect your employees. @TELUS