Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (50%)
• Phone (23%)
• Wi-fi (12%)
• TV (6%)
• Total Blackout (5%)
• E-mail (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Edmonton, Montréal, Surrey, Red Deer, Vancouver, Parksville, St. Albert, Victoria, Calgary, Winnipeg, Mississauga, Burnaby, Agassiz, Whitecourt, and Oliver.

City	Problem Type	Report Time
Edmonton	Wi-fi	14 hours ago
Montréal	TV	15 hours ago
Surrey	Internet	19 hours ago
Montréal	Phone	21 hours ago
Red Deer	Phone	22 hours ago
Vancouver	Total Blackout	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  John (@BigDaddyFrom3) reported 4 minutes ago

  @BoVanston @PeterMeiszner @TELUS Yes that would literally help if everyone did it?

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  Jojo (@jojojojojobz) reported 6 minutes ago

  @EvanLSolomon Zero qualifications to handle AI and digital innovation. Wtf does a broadcaster know about LLMs? ******* gong show of a government. Tell us taxpayers how much kickback from Telus you are going to get.

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  Andre (@canandre12) reported 9 minutes ago

  @ShaziGoalie AI is being used right now, to hide the Indian accent in Telus’ customer service agent’s voices

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  hecate_strait ᔪᐊᑎ (@StraitHecate) reported 13 minutes ago

  @MarkJCarney Hooray for Telus building stuff but my concern here is that we're about to see another multi billion dollar pile of taxpayer money evaporate, just like with the EV battery mess. If the gov can limit itself to policy support, great. But lots of strikes so far leave me skeptical.

• 
  Mike Was Right 🇨🇦🇺🇸🇲🇽 (@MikeHumanIntel) reported 15 minutes ago

  @mario4thenorth If I call Rogers or Telus, it takes 90 minutes on hold to talk to some foreigner who will likely not resolve my problem. When I call Mint Mobile in the US, I go through a very friendly Ryan Reynolds AI attendant and talk to an American right away. Plus, they understand and resolve my problem. Canadians have no clue how bad it has become for them.

• 
  Peter Girnus 🦅 (@gothburz) reported 16 minutes ago

  I am the Director of Voice Experience Innovation at Telus International. Six months ago, my team deployed a real-time accent harmonization layer across our Southeast Asian call centers. The agent speaks. The system listens. The customer hears Ohio. I keep a demo reel on my laptop. Before and after. The before sounds like a woman in Manila who went to university in Quezon City and has been resolving billing disputes for nine years. The after sounds like a woman who might be in a strip mall in Columbus. Same words. Same syntax. Same problem-solving. The only thing we change is the part that makes the customer hang up. The metrics are on slide eleven of my board deck. I'm looking at it right now: Customer satisfaction: up 23 percent. Average handle time: down 40 seconds. Escalation requests: down 31 percent. My VP asked what drove the improvement. I said, "Reduced communication friction." Which is technically true. The friction was that our customers don't like talking to people who sound foreign. We didn't fix that. We made it so they never have to know. The system processes voice in 11-millisecond intervals. It maps phonemic patterns to General American English midpoint targets. Internally we call these targets "anchor voices." The anchor voices were generated from 4,000 hours of NPR pledge drive recordings. We picked NPR specifically because listener studies show it's the accent American consumers trust most with their credit card number. (The agent hears themselves the whole time. Their own voice in their own headset. They just know that somewhere in those 11 milliseconds, a machine decides that what they actually sound like isn't something a customer in Phoenix will tolerate for the length of a billing inquiry.) Employee 7734 in our Manila hub asked to hear the output. We played it for her in a breakout room — the one with the motivational poster about "Bringing Your Whole Self to Work." She listened for six seconds. Pulled her headset down around her neck. Went quiet. Then she said, "Is that what they need me to be?" Her CSAT scores are in the 94th percentile. She clocks in every morning at 7:45. I should explain the economics because they're elegant: we hired agents in the Philippines at $4 an hour. We spent $11 million on a system that makes them sound like they cost $35 an hour. The delta is the product. We don't sell accent correction. We sell the gap between what a worker costs and what a customer requires them to sound like. The system doesn't work in reverse. If a customer with a heavy accent calls in, we don't smooth their voice for our agents. Harmonization flows one direction. Toward the customer. Away from the worker. Always uphill. Three agents requested transfers to text-based channels last quarter. They said they felt "disconnected from their own calls." My HR partner coded it as an engagement issue. Recommended a team outing. Bowling, I think. Every morning, 14,000 agents open their mouths and a machine makes a decision about what comes out the other end. They perform the labor. We perform the correction. The customer performs their preference. Nobody performs anything wrong.

• 
  Millennials for Democracy (@millennials4_wp) reported 16 minutes ago

  @caroltreardon @bcndp Telus is the first corp. I realized was completely unethical in Canada. We STILL need to go after corps like this. It absolutely should die off- & they sure as s*it shouldn’t have access to anyone’s medical records… 🙄😒🤔👀 Never mind any further public trust from ppl.

• 
  Reece Martin (@RM_Transit) reported 18 minutes ago

  How is AI policy going in Canada? Well *Telus* is going to be building a huge data center in DOWNTOWN VANCOUVER (how is this even slightly compelling) and needs federal government help . . . We are in trouble. . .

• 
  heiba9866 (@heiba986627073) reported 23 minutes ago

  @KaileaandTim @WestJet Westjet wanted cheap labor they got it. The agents in Telus El Salvador have a mediocre English level, they can't even understand a spelling, they work with "scripts" unnatural customer service, then they grow after 1 month of training without any experience in airlines at all

• 
  Dallas (@Dallas777) reported 25 minutes ago

  @MommaHood2 @TELUS That and AI disguising their Indian voices on the phone...........like WTF??

• 
  Kimball Finigan (He/Him) Your At-Home Trainer 🍉 (@KimballFinigan) reported 27 minutes ago

  Who gives a **** if these AI slop factories use /less/ water? I care that billions are being chucked into a private corporate profit statement. If Telus wants to build data centres let them take the risk. If the government needs data centres, build and own them.

• 
  Bill Brasky (@Polkameister) reported 28 minutes ago

  Bigger question (to me) is why are taxpayers subsidizing them to help increase the profitability for Telus shareholders?

• 
  Mary Davidson 🇨🇦 (@maryindriftwood) reported 34 minutes ago

  @millennials4_wp @JasonHjal I know the U.S. data centres are ill conceived. But Telus intends to use rainwater off BC place next door etc. it seems like some thought has put into this but…. You are absolutely right the municipality I would hope has done their due diligence with Telus or it’s a bad look

• 
  I Love Myself ~~ Pooja (@poojabnf) reported 35 minutes ago

  Breaking this down so it makes sense: BREAKING: Telus and feds to build big AI data centres in B.C. 1/

• 
  Nick (@sharpie_360) reported 37 minutes ago

  Telus has some ******* nerve charging the prices they do to join a network that has zero service. We desperately need some real competition for these jerkoffs

• 
  im bored (@FlipMensan) reported 38 minutes ago

  @MommaHood2 @janelleybelley3 So youre issue was with Telus, now you just hate everyone? You need therapy girl.

• 
  Earnings Prism (@earnings_prism) reported 38 minutes ago

  TELUS Corp reports Q1 2026 total Operating revenues of $5.013 billion, a decline of 1% y/y. Key highlights include a 1% growth in Consolidated Service Revenue, 262,000 customer growth, 12,000 mobile phone, 229,000 connected device, and 21,000 internet customer net additions.

• 
  Fred the Alien (@fredthealien316) reported 38 minutes ago

  @Budwiser620 @iamkennethchan Yeah but they can ration people's showers to once every three days. Problem solved and Telus has enough water for their data center.

• 
  Bryan (@BigGuyBry) reported 38 minutes ago

  @GradyTripp00 @MarkJCarney Don't worry, Telus said the water run off from the stadium will fix everything. Ignore the long dry hot summers we've been having.

• 
  Mitch McEachern 🇵🇸🇨🇺 (@Intifada4Life) reported 42 minutes ago

  If you’re with Telus anywhere in Canada, call to cancel and explain why.

• 
  Reece Martin (@RM_Transit) reported 43 minutes ago

  @bentlegen I am skeptical of anyone whos response is 50% "You're an idiot" This is Telus we are talking about

• 
  Ewan McGrath (@makemoneymoney6) reported 43 minutes ago

  @avilewis How is the cbc hack who got fired for self dealing taking credit for this? Telus led. Zero govt support Let’s see how quick he disappears when we start hearing the local and provincial challenges.

• 
  OlaOlu🌹 (@DRealOlaOlu) reported 46 minutes ago

  @zaddy_moh @richsongocrazy I can school u on this AI **** you’re crying about. See this stuff doesn’t work like that. I was a beneficiary of Telus and I made money on it but you see how we fake IDs, do a lot of **** to get in is what you all will not tell people. Most of this **** is not even for Nigerians

• 
  hcky123 (@dundatt1989) reported 46 minutes ago

  @acupforusplease @shanelpratap @RobertParizek This is exsctiy right I think the Apple TV deal is more but gets shifted into another marketing arm so the accounting trickery may confuse the issue Also isn’t telus shirt sponsor about 3 million a year alone ?

• 
  Shouldntbehere (@Shouldnotbeonx) reported 48 minutes ago

  @VanCityVice @Emily_Lowan No I don’t but the sound from data centres is *actually* bad. Why are you gargling Telus’ *****? This won’t create jobs.

• 
  😶‍🌫️😶‍🌫️ 🥲 (@KJ232590) reported 49 minutes ago

  @EvanLSolomon Amazing job! Telus shipping jobs overseas covering it up with AI voices that are replacing Canadian workers! Wtf have you even accomplished? What LLM have you built?

• 
  Colton 🦋 お嬢様 💫 (@ColtonButterfly) reported 55 minutes ago

  @govt_corrupt Still can't compete with the unequivocal #1 worst company in the entire world Telus

• 
  JT🇨🇦 (@Jeffdthompson) reported 56 minutes ago

  One of Canada's largest telecom companies just became a real estate developer. And the story behind how is worth paying attention to. Telus owns over 2,300 institutional properties across Canada. Most of them were built decades ago to house copper-based telephone exchange equipment the backbone of the country's phone system. As Telus migrated to fibre optics, that equipment shrank dramatically. Suddenly they had hundreds of well-located properties in the heart of Canadian communities sitting largely empty. So instead of selling, they decided to build. Through an initiative called Telus Living, they are now repurposing and monetizing those former exchange sites into purpose-built rental housing. The company has identified approximately 200 sites for alternative uses. The projected stabilized value of the portfolio could reach up to $3 billion. The execution is already well underway. Their first building in Nanaimo received its occupancy permit at the end of April and began welcoming residents last week. Vancouver's Point Grey is under construction. A further 18 properties are proposed to add over 3,000 homes across BC over the next six years, with plans to expand to Alberta and Quebec. Telus Living could eventually deliver 5,000 to 10,000 units in BC alone. There are a few things that make this story interesting beyond the headlines. First, the locations. These aren't suburban greenfields. They are infill sites in established neighbourhoods, exactly where rental housing demand is highest and new supply is hardest to create. Telus didn't have to find the land. They already owned it. Second, the model. Telus Living could eventually be converted into a REIT, turning a telecom company's real estate liability into a standalone investment vehicle generating long-term rental income. Third, the broader signal. When a company with no background in real estate development looks at its asset base and sees a $3 billion housing opportunity, it tells you something about where value is being created in Canada right now. The housing crisis and shifting technology created an opening. Telus walked through it.

• 
  duncan b-梁 🦦🇵🇸 (@dunksdeux) reported 58 minutes ago

  @unclehaver However, it is also corporate welfare for Telus and an impulsive investment, so have to say it: it’s bad

• 
  YouShouldKnowAboutThis (@InTheKnowVan) reported 58 minutes ago

  @TELUS Why have you requested the @CityofVancouver restrict parking on the north side of 1800 west 8th in Vancouver for a week and you never showed up to do work? You've annoyed a number of people on this block. Parking is at a premium with no parking on Broadway:/