Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (22%)
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Wi-fi (10%)
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TV (7%)
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E-mail (6%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Montréal, Rapide-Danseur, Vancouver, Surrey, Calgary, Yellowknife, Lake Country, Chilliwack, Grande Prairie, North Vancouver, Victoria, Prince George, Abbotsford, Kamloops and Nelson.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Internet | |
| Rapide-Danseur |
||
| Vancouver |
TV | |
| Surrey |
||
| Calgary |
Internet | |
| Calgary |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Michelle Marko
(@mmarko74) reported
@TELUS is cellular service down?
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Peter Meiszner
(@PeterMeiszner) reported
Surprising to see Telus mobile service is completely down.
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Freedom to Reason
(@FreedomtoReason) reported
@TELUSsupport Is the telus network down in in some areas? My phone and others are no call/no data
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Sierra
(@Sierra78012203) reported
@Chemainiac @EvanHancock19 @TELUS Same. Me plus my boyfriends whole family has no service and we’re with Telus
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Uncle
(@uncle_ruckus420) reported
@markeburge @TELUS @TELUSsupport same thing here.... I have lines with koodo and public mobile, and both are down
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Trev
(@rocko_ca) reported
Telus mobile is down it seems all over the province @CKNW @globalnews
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casey.
(@CaseAbbott) reported
from
Merritt, British Columbia
Lost service? Telus town?
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C
(@cfcrayon) reported
@TELUSsupport seriously I can’t call before 4, then have to wait over an hour either on hold or call back. Finally get a call back to be told “this is your telus call back we will try to get a hold of you later” #wtf #seriously #fml
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Jeremy
(@cxrt0on) reported
TELUS. ARE YOU GOING TO GIVE US SERVICE OR NOT? DECIDE ON ONE. MAKE UP YOUR DAMN MIND 🧍🏼 /srs
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Cass
(@ColdCaseCass) reported
Telus Mobile people: it's not you, it's the network.
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Teresa Deak
(@picsiechick) reported
Seems like @TELUS Mobility just ended a call my husband was on with a client. Anyone know anything about an outage in Vernon? @TELUSsupport ?
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Nathan Sauve
(@NathanSauve92) reported
@CaseAbbott I work for a TELUS dealer and can verify its down currently. Not sure why.
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Greg Sandhu
(@gregsandhu) reported
@TELUSsupport My iphone cannot connect to the Telus network at the moment in Delta, BC Is there an outage?
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Leslie M
(@Run_2_Day) reported
@koodo @TELUSsupport Hey Koodo/Telus - We have no service from your Sechelt Inlet tower. Not just me. Any ETA on when this will be fixed?
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Alyssa
(@Alyssauhlol) reported
@markeburge @TELUS @TELUSsupport mine is also not working 🥴
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Robin Gregory
(@rvictorg) reported
@telus @TELUSsupport Intermittent service and disruptions for the past hour+ throughout #VictoriaBC #OakBay #Fernwood
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casey.
(@CaseAbbott) reported
from
Merritt, British Columbia
Is #TELUS down?
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Zoey 👸🏻
(@zzobear) reported
Telus has the worst customer support i’ve dealt with in my lifetime so far... normally i don’t call out companies like this but i’m past the point of being nice now. #yousuck #fixmywifi #worstcustomerservice
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Teresa Deak
(@picsiechick) reported
@jblow15 @TELUS @TELUSsupport It's down there, too?? Yikes!
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Charlene Sran
(@CharleneSran) reported
@TELUS @TELUSsupport really had to choose the worst time to wipe out 🙃
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Sierra
(@Sierra78012203) reported
@Chemainiac @EvanHancock19 @TELUS My service is back HBU?
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Eric
(@historicbent) reported
@UnarmedOracle Telus recently had a deal that was offering equal upload / download rates (75mb/s up, 75mb/s down), I swapped over because that seemed useful for the 4 adults doing video calls from our network. May be useful for streaming.
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Bonnie
(@BCbonnebelle) reported
@TELUSsupport @picsiechick My phone is also has no service.. can’t call out to call Telus 😩
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Ursula Pidgeon
(@ilovechambermus) reported
My husband and I noticed our cellular was down....showing 'no service'. Did hard shut down and turned on, now they're working #Telus
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highgrader
(@highgrader9536) reported
@JillColtonFree Lol I just got one tonight from Telus internet service. Funny cause I don’t have Telus home internet service.
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M. Wayne
(@da_jetsfan) reported
@TELUS Fix your coverage in #Manitoba. Your service is garbage outside major centres
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Jinnie Liu
(@JinnieMtl) reported
@TELUSsupport want a fun way to spend a Friday evening? Call Telus support to get your sim cards working! And we are talking about a corporate plan! Six phone reps redirects and problem not solved guaranteed!
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NigrumEstSnob
(@NigrumEstSnob) reported
@TELUSsupport @TELUS Face ID is no longer working. Took phone to Apple who advised the only fix is a replacement. How do I find out about my warranty?
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Tyler Blair 🍁🍁🍁
(@thx1979) reported
Telus seems to be having some serious issues tonight.
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Rachele Laride
(@arrlaride) reported
@picsiechick @TELUS @TELUSsupport looks like i have service now in vancouver