Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (51%)
• Phone (23%)
• Wi-fi (12%)
• TV (6%)
• Total Blackout (5%)
• E-mail (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Vancouver, Edmonton, Toronto county, Grande Prairie, Hanna, Calgary, Surrey, Spruce Grove, Whistler, Woodstock, Airdrie, Didsbury, Blackfalds, Burnaby, and Red Deer.

City	Problem Type	Report Time
Vancouver	Total Blackout	52 minutes ago
Edmonton	Internet	1 hour ago
Edmonton	Phone	3 hours ago
Vancouver	Internet	5 hours ago
Toronto county	Phone	5 hours ago
Grande Prairie	Internet	7 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Thundercat 🇨🇦🇷🇺 (@Thundercattttt0) reported 4 minutes ago

  @TruthFringe @letsbeallwhite @BlueJays That's what I signed up with. Got $69 because my cell service was with Telus. HInt: Telus buys from Bell anyway. So it's the SAME service

• 
  Nelson Gilbert (@Benefarr) reported 11 minutes ago

  @NorthrnPrspectv Worked for McKesson, RelayHealth, SureScripts, etc. Libs glanced at e-prescribing in the U.S. “Lets build our own Rx network”. Libs dropped $300 M on PrescribeIT. Doctors refused. Adoption rate: >5%. Will be shut down this month. TELUS gets huge check; Canadians get nothing.

• 
  Matthew D (@DarkDeeM) reported 12 minutes ago

  @Teslarati If Starlink can get to about $50 bucks/month (Telus internet on a 2 year plan with a "good" deal), then I would switch and never go back. I think once it gets cheap enough to directly compete with established providers, it's game over.

• 
  Jordan Steele (@jordan26steele) reported 12 minutes ago

  @TheGunzShow @kellyinvegas They were initially intended for the trades-trucking industry but Nextel and Telus (Canada) saw the obsession with them and started pushing them on everyone. Worst mistake ever.

• 
  Alex Stevens (@AlexSte49374492) reported 16 minutes ago

  @ReclaimTheNetHQ I'm not hearing much opposition from the major internet service providers like Bell, Rogers, Telus, Videotron, Cogeco, Eastlink in regard to bill c-22. So I guess they are all in?

• 
  BGFTGY 🍎 (@bgftgy31) reported 16 minutes ago

  @TELUSsupport what a great company. When I cancelled 2.5 months ago I requested a final bill to be sent. Today received a call from a credit bureau from Telus. Like wtf

• 
  Chris 🇨🇦 🍁 🏹🛶 (@ChrisCudaman68) reported 17 minutes ago

  @JamesDueck @MarkJCarney Makes sense for Telus, free money from the Feds, AI eliminates masses of employees, Telus rakes in more cash. Win , win for those damn shysters.

• 
  Mary Davidson 🇨🇦 (@maryindriftwood) reported 17 minutes ago

  @millennials4_wp @JasonHjal I know the U.S. data centres are ill conceived. But Telus intends to use rainwater off BC place next door etc. it seems like some thought has put into this but…. You are absolutely right the municipality I would hope has done their due diligence with Telus or it’s a bad look

• 
  Shawn DeWolfe - Cascadian (@dewolfe001) reported 21 minutes ago

  @collectibledad @TELUS They billed me for a bogus service for the longest time. After I cancelled altogether, they tried to keep billing me. I said I was going to let it go to collections, then a small claims action, then make my defense / precedent there. @telusmobility finally stopped billing me.

• 
  Judy (@Judymartix) reported 22 minutes ago

  @GMatwiv I'm old enough to remember being tracked without consenting to it by TELUS. It won't do crap. Everyone is bought n paid for. This has been set up fkr decades.

• 
  SikhretService (@SikhretService) reported 24 minutes ago

  @Trendstockers @TELUS Same situation happened with me. Telus will have a tough time winning and retaining customers over. Black friday door to door salesman sold me on it. Since then iv cancelled 2/4 lines i activated with them. Telus koodo Internet has been pretty terrible. Im pretty happy with Telus home security, as long as I don’t ever get billed for the fire department dispatch on a false alarm. My neighbour got stuck with a $1200 bill on a false alarm.

• 
  Zaptor999 ♻️ (@zaptor999) reported 26 minutes ago

  @TELUS @TELUSsupport Please stop throttling Public mobile service to death. It's really unusable now. I can't even use Amazon app because you throttle the photos and videos in it.

• 
  world_citizen (@worldcitizenOG) reported 27 minutes ago

  @CoJoHendo @sitkamedia @JarrydJaeger Misinformed comment. You've probably never heard of the Telus Garden office

• 
  Chad (@ChadR991) reported 28 minutes ago

  @BlondeBigot11 @TELUS I can never trust an Indian anywhere near my property. They’re habitual liars, scammers, thieves, fraudsters and criminals. I will never give them my business. Indians are the most dishonest snd untrustworthy people I’ve ever come across. Nothing will change my mind now.

• 
  Terrill Tailfeathers (@Terrilltf) reported 29 minutes ago

  **** you Telus team. Stop sending me ****. I already know.

• 
  Jv (@JBK11663) reported 33 minutes ago

  @MTe005 @unclehaver the enemy of my enemy is my friend. i hate nimby's too, but if we can agree that a massive water and electricity black hole that benefits nobody but the feds and telus sucks, then at least they have a few more functioning neurons than the techbros on twitter defending this ****.

• 
  nonchalantgoonr (@arcu31d) reported 37 minutes ago

  MY NAME IS TELUS INTERNET SERVICE PROVIDER AND I LOOOOOOVE THROTTLING DOWNLOADS WHEN YOU PAY FOR 1 GIGABIT FIBRE INTERNET

• 
  Pearl (@PearlAquaF1) reported 37 minutes ago

  I had the most awful last day at work so i got home late and i have no time to do anything, Telus will not let me keep my Canadian number for anything less than 70 dollars a month so I will have to go through the pain of switching all my accounts once again. I want to cry

• 
  🇺🇸 The Real Space Cowboy 🇺🇸 (@JosephHolli25) reported 37 minutes ago

  @BlondeBigot11 @TELUS I'd turn the dogs loose on them, they'd probably smell them and want to roll around on them though thinking they're rolling in ****

• 
  JT🇨🇦 (@Jeffdthompson) reported 39 minutes ago

  One of Canada's largest telecom companies just became a real estate developer. And the story behind how is worth paying attention to. Telus owns over 2,300 institutional properties across Canada. Most of them were built decades ago to house copper-based telephone exchange equipment the backbone of the country's phone system. As Telus migrated to fibre optics, that equipment shrank dramatically. Suddenly they had hundreds of well-located properties in the heart of Canadian communities sitting largely empty. So instead of selling, they decided to build. Through an initiative called Telus Living, they are now repurposing and monetizing those former exchange sites into purpose-built rental housing. The company has identified approximately 200 sites for alternative uses. The projected stabilized value of the portfolio could reach up to $3 billion. The execution is already well underway. Their first building in Nanaimo received its occupancy permit at the end of April and began welcoming residents last week. Vancouver's Point Grey is under construction. A further 18 properties are proposed to add over 3,000 homes across BC over the next six years, with plans to expand to Alberta and Quebec. Telus Living could eventually deliver 5,000 to 10,000 units in BC alone. There are a few things that make this story interesting beyond the headlines. First, the locations. These aren't suburban greenfields. They are infill sites in established neighbourhoods, exactly where rental housing demand is highest and new supply is hardest to create. Telus didn't have to find the land. They already owned it. Second, the model. Telus Living could eventually be converted into a REIT, turning a telecom company's real estate liability into a standalone investment vehicle generating long-term rental income. Third, the broader signal. When a company with no background in real estate development looks at its asset base and sees a $3 billion housing opportunity, it tells you something about where value is being created in Canada right now. The housing crisis and shifting technology created an opening. Telus walked through it.

• 
  Lily Funds (@LilyFunds) reported 39 minutes ago

  @SpaceInvestor_D Reminder Canadian Telecom TELUS is a customer (that $40M LOI) 🧑‍🚀

• 
  Noel HC (@biathlon1) reported 41 minutes ago

  @TELUSsupport That is how I finally accessed my bills. Three days now My Telus app is not displaying them. I prefer using the app. Escalate this as I don’t think I am the only customer experiencing the issue. Also see the DM string I have had with support.

• 
  Dallas (@Dallas777) reported 44 minutes ago

  @MommaHood2 @TELUS That and AI disguising their Indian voices on the phone...........like WTF??

• 
  ✨️🖤President Law🐐👑 (@lePrezidente11) reported 47 minutes ago

  All this platforms are hiring, if you fail at one place, keep trying, and dont be attached to a platform. TELUS International Welocalize TaskUs OneForma (Pactera) Innodata Datasaur Clickworker Lionbridge Al Amazon MTurk Labelbox Hive Data Surge Al

• 
  c • she (@indicarys) reported 49 minutes ago

  vancouver/lowermainland-ites. what ******** are we gonna do about these ridiculous data centers that telus is planning to rely on bchydro for

• 
  Kristy (@Kristy91808800) reported 55 minutes ago

  @KarmSumal @TELUS shipped the jobs offshore for bigger profits maybe bring back the customer service centres to Canada

• 
  Trendstockers (@Trendstockers) reported 58 minutes ago

  @telus big pet peeve of mine is having to call in to a service provider because they have made severe errors on a bill. Makes me think this nonsense is intentional because the average person doesn't catch it.

• 
  HoodMomma (@MommaHood2) reported 59 minutes ago

  @janelleybelley3 I never had an issue with anyone until Telus sent a predator to my house to install internet and then they sent another predator to my house few mths later to fix the internet. Ladies never trust the reps from Telus, they're predators looking for their next victims.

• 
  Marilyn King Nowak (@MarilynYKing) reported 60 minutes ago

  We had a power failure whole a customer with Wisp. I tried to get things fixed through Koodo then Telus & my account got switched ... it was sabotaged & the provider actually took my account ... yes, bad things did happen. Somebody refused to hand it back not once ... a few times

• 
  Colton 🦋 お嬢様 💫 (@ColtonButterfly) reported 1 hour ago

  @govt_corrupt Still can't compete with the unequivocal #1 worst company in the entire world Telus