Telus Outage Report
Why is my Telus service not working?
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (49%)
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Phone (27%)
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Wi-fi (9%)
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TV (6%)
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Total Blackout (5%)
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E-mail (3%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Armstrong, Nelson, Sidney, Burnaby, Edmonton, Vancouver, Calgary, Spruce Grove, Valemount, Victoria, Qualicum Beach, Altona, Sechelt, Courtenay and Ladysmith.
| City | Problem Type | Report Time |
|---|---|---|
 Armstrong |
Total Blackout | |
| Nelson |
Internet | |
| Sidney |
TV | |
| Burnaby |
TV | |
| Edmonton |
Phone | |
| Vancouver |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Guillaume #defund Duteaud 🥑🔰
(@g_duteaud) reported
The state of telecom contracts in this country is truly scandalous. I was just informed I would have to pay nearly 800$ to terminate my contract with @TELUS and RETURN THE PHONE!
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Mike
(@riderpride_m) reported
@TELUS what is going on with internet in Calgary? Been out since midnight. You already cost me a day of work Thursday for same outage.
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🇨🇦 Klonkadonkasaurus Rex
(@eigenseries) reported
What's the problem that makes it much more expensive for Shaw to replace their coax with fibre than for Telus to replace their twisted pair with the same? Lack of underground conduit or something? Maybe they don't own any horizontal drills?
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gracie margaret🫧
(@graciemargaret_) reported
@EastlinkSupport i’ve tried calling multiple times and have been on hold 30mins + and keep getting disconnected. i’ve been without service and data for 2 days now but my boyfriend who’s with telus has had no issues, im so frustrated🫠
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Lisa Mayor
(@lisamayor) reported
A spokesperson for Telus told me that due to #Fiona causing outages, they are "supporting our network partner that owns the infrastructure in the area to deploy critical equipment, including generators and batteries." cont'd
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Matt Dagley
(@mattdagley) reported
Telus just sent me a text that I went over my data during a hurricane and power outage. Great customer service. @TELUS @TELUSsupport
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Megan Stoll
(@megstoll) reported
@JockCartier @Shawhelp @TELUS Yeah, it’s insane how horrible the service is. My parents have faster internet on a farm in the middle of nowhere, Saskatchewan. Brutal.
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Timm Flindall
(@ThatTimmKid) reported
@DaveDevineOnAir @TELUS Yeah I was pissed, at least they give us the option to take it right from our debit at no charge but like… wtf? Customer not friendly… specially when they had us all sign up for it originally cuz they were promoting it to us as a good thing. #greedy
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**** Cartier
(@JockCartier) reported
@megstoll @Shawhelp @TELUS I had 4 years of paying for their internet 75... on a good day, you might get 5-10... about half the time it was practically dial up. They didn't do a damn thing until Telus upgraded and ate their lunch, then seem mystified why so many people dumped them
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leif sloane jagr
(@LeifQuitlong) reported
Shares this to your parents and friends and your family and grandparents that there's so many scammers Online Pretending to be Amazon tech support and Amazon Refund or Microsoft Technician or Telus and CRA they don't call you this are the scammers from Call Centre in India 🇮🇳
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JackNW
(@jacmacintyreCB) reported
@TELUSsupport @TELUS Hi telus, I am in Cape Breton without power after Hurricane Fiona and you just shut off my high speed data making it harder to get in touch with my family. Anyway we can fix this???
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Jason "Banana for Scale" Simpson
(@aboySimpson) reported
Hi Blair - I’ve been a tax-paying resident of Walnut Grove for the last 14 years; I’m very interested in your thoughts on the appalling lack of high speed internet service available to us in the Township, specifically through Telus. Any plans on reviewing that? @BlairWhitmarsh
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Ginger
(@Gingiraf) reported
@FreedomMobile It’s cheap cus it sucks. Just go with Bell or Telus ong
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its a Be@ns life (she/her) 🇨🇦 🇺🇦🏳️🌈🏳️⚧️
(@MLimaBean) reported
@SalSawler @ssmgirl2012 @laurakrabappel I am with Telus and had service the whole time. 🤔
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Tracey Forbes
(@Tracey_YYC) reported
@Bowhuntingbsfan @TELUS Have you talked to them? Maybe it’s an easy fix
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Jiraiya
(@JiraiyaTheNoble) reported
@Everything_SOL always talks about coffee but never talks about what coffee does to you 45 minutes later #conspiracy #censorship #telus
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Snowphie 🌸
(@snowphieee) reported
@duchofb_dorothy @jenniferelle_ You know what I do when I can’t make a payment on time? I call the company and ask for an extension. I’ve never had Telus or HydroOne or anyone say no….
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Sara T e m p e s t 🇨🇦
(@tempestimony) reported
@YukonStrong Bureaucracy: Telus Canada has the same amount of employees as my City: Calgary. 5 tiered government means you're making decisions in an office, 5 steps away from the Customer. Middle Mgmt. is obsolete.
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Laney 👩💻🥄🇨🇦
(@pawprints1986) reported
@AMCKunneke @rhondamorton @CBCAlerts Side note also but I bet telus alone could afford to donate billions without even slightly risking bankruptcy ... Without you even having to donate. Canada as a whole pays an arm and a leg for service that takes pennies to actually provide
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Banumuthupriya Murugesan
(@BanumuthupriyaM) reported
@TELUSsupport we live in the T2X postal code in Alberta, from morning we do not have internet. This is the second time there is an internet outage in 4 days and additionally today support line for telus support is not working as well (888) 811-2323). Is telus internet is reliable
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**** Cartier
(@JockCartier) reported
@megstoll @Shawhelp @TELUS I still have PTSD from dealing with Shaw. It was just awful. When they finally laid the fibre optic lines I couldn't have been happier to go to Telus. Yes, they've overly expensive, but they always deliver what they advertise. Which is a lot more than I could say for Shaw
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Michelob Ultra Lover Dave
(@Bowhuntingbsfan) reported
@Tracey_YYC @TELUS It’s been terrible since being installed
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Christopher Jones
(@Jones_Jedi) reported
@TELUS you talk of helping your customers during the hurricane and offering no charge on overages … when most people have unlimited date and once that’s reached that you get snail slow speeds. How about NOT cutting off peoples “high” speed?
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Lil Maritimer 🇨🇦
(@pashedmotatoes) reported
@colorofpretty @TELUS @FriendlyFuture Koodo customer also and have really bad cell coverage. Phone calls even cut out or disconnect.
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Michael Chapman
(@MrMdc1964) reported
@Bulletcounter1 @Tim_Bousquet I left Telus main and signed up with their 3 rd tier service Public Mobile. $23 a month w 2gb data unlimited calls n text
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• SunsetAnchor •
(@sunsetanchor) reported
So @TELUS any word on when cell services will be fully restored? This hit and miss service isn’t very pleasant especially when I’m trying to talk to my husband who is overseas and my cell is my only way of contacting him…
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LadyErinofUteckford
(@macdoin) reported
@Brett_CBC We could not send/receive texts or calls or look up any emergency-related info at all from Fri night until this AM on the Bell network. That’s why you have a cell phone in an emergency. Our Bell phone was a paperweight. We got a few texts in and out on Telus at least.
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leif sloane jagr
(@LeifQuitlong) reported
@ScambaiterYT James Bowler I'm receiving a lot of calls from Telus company to scam me lol telling me to Upgrade my phone plans well I'm not on Telus lol Heavy Indian accents are calling me damn every day
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KA Social Media
(@KASocialMedia) reported
@mattdagley @TELUS @TELUSsupport Ummmm it didn’t work most of the storm sooooo tell them to give you my data i never had access to….
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Mary-lou Rossiter 🇺🇦
(@MLRossiterHfx) reported
@Tim_Bousquet Telus kept trying to tell me yesterday that « it is normal to have cell coverage down during severe weather events”🙄