Telus Outage Report
Why is my Telus service not working?
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (22%)
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Wi-fi (10%)
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TV (7%)
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E-mail (6%)
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Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Calgary, New Westminster, Montréal, Surrey, Vancouver, Langley, Montmagny, Red Deer, Nepean, Lacombe, St. Albert, Toronto, Abbotsford, Grande Prairie and Edmonton.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Wi-fi | |
| New Westminster |
TV | |
| Montréal |
Wi-fi | |
| Montréal |
Wi-fi | |
| Surrey |
TV | |
| Vancouver |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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**** Cartier
(@JockCartier) reported
@czelkov @CFL You should try dealing with Shaw They were so bad, Telus seemed alright
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Bruce 🇨🇦
(@spikesnspurs) reported
@RogersHelps Quit blowing smoke up your customers asses..Internet still down in Brampton. Your costomers deserve a honest eta on their service not pr bullshit! Great example why i didnt go for ignite..tweeted on my telus phone!
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Ms Scarlett May
(@RealScarlettMay) reported
@xxgeekygothxx @EuphoriaHaze420 @tnaboard Yet lets see, The congressional website has been hacked in the past week. Telus in Canada is down due to a hack Microsoft was hacked last week Tmobile and the CCP data was hacked Should they give you all back money or credit too? They were secure also...
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Oni 🇨🇦🎮🇺🇦
(@Oni_Queen) reported
As awful and evil Telus is, it’s a lot more reliable than Rogers is for once.
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Critical Shot
(@Banfrauzen) reported
This Rogers-Bell-Telus telecom cartel needs to be heavily restricted/regulated by the federal gov't. Self-regulation doesn't work. The customers get the short end of the stick whenever #nointernet happens
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A.D. Yingman
(@ADyingMan) reported
Alright @TekSavvyCSR Here’s what you’re gunna do; get bandwidth from Bell, Telus and Rogers. With any internet package offer $1.99 insurance. The customer will get the fastest pipe regardless of provider. The provider will get paid based on customer usage.
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Technology Feed
(@TecFeed) reported
Hey @CRTCeng did you learn from the Rogers outage we need to enable more competition? Step one, reject the Roger's bid to buy Shaw and prevent Bell and Telus from trying the same. Big giants need to be stopped from buying each other.
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♕ Yaasir ♕
(@YaasirAli) reported
WHY IS MY DATA SO SLOW AND IM WITH TELUS 😡😭
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Bob Cotter
(@gibsonsgolfer) reported
@leah_judd @TELUS @TELUSsupport Try this Telus "loyalty" phone number to get this resolved if you are a long time Telus customer. 1-800-463-3919
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Rod Bradshaw
(@RodMGB) reported
@marypdallas Telus doesn't work at our house due to hills and tower locations. We have a telus hub but it uses a different frequency we are told, and some days it is frustrating as well. Use T mobile in US and way lot better plans and service.
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DanTheBookMan
(@DanTheBookMan2) reported
@drandrewb That is the stupidest statement ever and is the OPPOSITE of the truth. Telecommunications in Canada (Rogers, Telus, Shaw, and Bell) have a price-fixing collusion without any outside, i.e. American, competition. Which is why we pay the most $ in the World. And get crap services...
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A.D. Yingman
(@ADyingMan) reported
Alright @TekSavvyNetwork Here’s what you’re gunna do; get bandwidth from Bell, Telus and Rogers. With any internet package offer $1.99 insurance. The customer will get the fastest pipe regardless of provider. The provider will get paid based on customer usage.
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Mike murray
(@Greatroof) reported
@RogersHelps No no one has service here in south Mississauga current wait time is 3 hours?? Sending this on my Telus phone will be canceling my home tv, internet and security
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mexicanbutnotreally
(@mistertreevor) reported
@TELUS telus should stay ******** out of healthcare.
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Steak & Faith
(@baconandsteak) reported
@telusmobility just wanted to say…, I have been a customer of Telus since the MIKE network began . I believe it was called clear net then and it was 1996. Thank you for being reliable and served my company well!
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Spencer Blake
(@spencerdjblake) reported
@EhMatt19 @TELUS @Bell Well yeah, in Canada you have the choice of terrible company, terrible company or terrible company.
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Hope
(@Spainbutterfly) reported
@Boeserdays Terrible that 3 companies: Rogers, Bell and Telus are allowed to control how we can live in a country where no more cash was encouraged due to Covid. Unacceptable!
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Anthony Wald
(@anthonywald) reported
@RogersHelps hey, I can call a Telus customer right now, says call failed right away and vice versa. Also, your internet is still wonky, it’s like it’s on 3G or something so wifi in my house is barely working….
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EH Matt
(@EhMatt19) reported
@spencerdjblake @TELUS @Bell I would suggest avoiding Bell. They're a terrible company.
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Break80
(@joekool59) reported
@PierrePoilievre Telecom? Talk to Rogers. The Federal government doesn’t own Rogers. Bell and Telus were fine. You’re an idiot. .
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John Sterne
(@JohnSterne) reported
@FinEconGlobal 1/ Agreed, I have a multi-line business account and this is the second time this year. Maybe I'm taking the complexity of the service for granted, but Bell/Telus hasn't been down for two days this year. That's the only comparable I need here.
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The Perfidious SH
(@perfidiousSH) reported
@NoGunsInCanada Koodo aren't great but they use Telus network (because they're owned by Telus) so their coverage is solid. I find griping to their CSAs about price and services every six months or so gets me a discount or an increase in available data usage on my plan
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Napier🃏
(@Gotham1919) reported
@PobudaTanya Using Shaw out here in Edmonton. No problems ever. Doesn't cap download like TELUS.
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Damian✌💚
(@NotThatDamian) reported
Curious if Bell/Telus will see a spike in requests for old-school copper-fed land-lines. Add a 1980's touch-tone phone and even if power or internet/wireless has been down for days you still have service. Bomb-proof, yet telcos have spent years chasing customers away from them.
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babymamanodrama
(@babymama0drama) reported
@RaifYtinav @MrAhmednurAli Competition is doing a STUNNING job south of the border. Telus and Rogers are competitors so why is their service uniformly crap?
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Nunya bidness
(@meoberdere) reported
@margay77 @cczwolf Bell owns most of the towers out east, Telus in the west. All other companies piggy back off of these two. Rogers has its own network which is why the coverage sucks.
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Mike murray
(@Greatroof) reported
@Sid_Seixeiro Can’t answer no service in the gta from Rogers after 2 days. My Telus cell working fine
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Jamie Ott Blom
(@jamie_blom) reported
We have used Telus since 1996. It was called clear net. But we are dumb. Right woke? Thanking this service for not playing the game.
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Who asked you
(@Blondesnobest) reported
@ColinDMello Then insults ppl with a $3.80 credit and I call bs ,why wouldn't they tell ppl when it was happening . Needed time to think up a reason ,cuz it's a good idea to shut whole country down at same time. The lies would be enough for me to walk. Oh wait I'm with telus
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KᗩTᕼᖇYᑎ ᗩSᕼᗷY 🇨🇦🇧🇧🇺🇦
(@kj_ashby) reported
@_Jenny_Bean_ @saskchaoticmama @INTERAC People don’t read. I was going to add a snarky comment until I read “adding another supplier”. Hopefully it’s Bell. I’m 15 years of service I’ve had two major outages both of which only lasted max 3 hours. Never had an issue with Telus phone, 5+ years.