Telus Outage Report
Why is my Telus service not working?
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (49%)
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Phone (26%)
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Wi-fi (9%)
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TV (7%)
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Total Blackout (5%)
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E-mail (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Abbotsford, Montmagny, Dawson Creek, Grande Prairie, Vancouver, Calgary, Mississauga, Edmonton, Duncan, Kelowna, Manitou, Dauphin, Surrey, Victoria and Longueuil.
| City | Problem Type | Report Time |
|---|---|---|
 Abbotsford |
TV | |
| Montmagny |
||
| Dawson Creek |
Phone | |
| Grande Prairie |
Internet | |
| Vancouver |
Phone | |
| Calgary |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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x-SalTrey’s Diamonds (49-27-6)
(@MattyPlumz) reported
**** you @TELUS and your empty promises!! Spend $1750 on a new phone I expect here WHEN YOU ******* SAY IT WILL BE!!! 🤬🤬🤬
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AllyZtweet
(@AllyZtweet) reported
@TELUS @TELUSsupport Offered new phones with option to return in 3 years & a GUARANTEE of no change in plan. My new bill was a whopping 700 dollars from 140. Every time I call Telus its 1.5hrs with 0 resolution. Deceiving customers will get you no where.
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E-Comm 9-1-1
(@EComm911_info) reported
UPDATE: @TELUS is advising that service has been restored. Thank you.
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DESIIGN
(@Lafaile) reported
@Volpster007 @gmbutts Here’s the thing about the arrive can app. You can take it and delete it as soon as you cross the border. As for Telus these things are in the terms of service. Don’t accept them if you don’t agree with them.
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Ellen Roseman
(@ellenroseman) reported
@ErtlAnthony @JohannBoucher @TELUS This customer surcharge is now allowed as part of the settlement of a class action by small businesses in Canada against the banks. But why should profitable Telus be one of the first companies to adopt it? Looks like a cash grab, according to CRTC comments.
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flyhighmiledude
(@flymilehighdude) reported
from
Edmonton, Alberta
@TELUSsupport @TELUS Seriously, if all the gouging is not enough, now it's Credit card fees. If you are going to behave like #nofrills, then your price needs to come down. You can't be both!
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VCRot
(@vc_rot) reported
@VanStreetDog gee! all .@TELUS customers struggle to understand the off shore customer help desks. Sometimes you have to restart due the complete unintelligibly of the person on the other end. "let's make the future friendly" .... I would prefer understandable.
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Captain Manicotti
(@WDrummer1972) reported
Day 1. I’m fed up. I’m making it my mission every day to get @telus attention. Their product is absolute garbage! 10 miles of flat terrain, in a highly populated area and you can’t make a phone call!? It’s a known tower issue with no plans to fix??!! #CanYouHearMeNow !?
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sherri norton
(@sherchat) reported
Wow - complete lack of listening & understanding from @TELUS is incredible. same issue w/ now 3 “certified refurbished phones” Wish I could get out of this contract renewal. Anybody know if the lemon law applies to phones? #whatajoke #whatcustomerservice #certifiedrefurbishedHAHA
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Jen 🇨🇦
(@JLK8277) reported
@Outdoorguyjim76 @TELUS It works great in the city but as soon as I leave the 5G service it sucks
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Mat Thomas
(@EmptyUK) reported
from
Vancouver, British Columbia
The inane @TELUS 1.5% credit card bill charge is just another gouge. I pay them so much money already; it’s time to look elsewhere. Also, my actual cell phone coverage is pretty terrible even in my apartment. #CashGrab
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༼ ༎ຶ ෴ ༎ຶ༽
(@kenna88) reported
@telus why do offer such **** service???? charge out the ******* to use it too
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poli-spy 🧐🍁
(@UlmerTanya) reported
@pressprogress @AB_AgainstUCP @TELUS ? Just switched to your service, time to rethink
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nightmare5833
(@nightmare5833) reported
@TELUS hey telus. Currently having signal/connection issues in the winnipeg area. Is that area down? Please get back to me as soon as possible because i havent had connection on my phone for almost 3 hours now (currently using wifi)
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Amber Ashton
(@ashton_gal) reported
@TELUS what the fresh hell! Been on hold for two hours to talk to your reps about a mistake you guys made !!! Also why don’t you have the service to phone clients back as to not waste their time, and for the love of all things holy, change the hold music 🤬🤬🤬🤬
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Daniel Yount
(@dyountmusic) reported
Called into @TELUS to activate a new phone on their network here in Vancouver, waited 40 min to be connected to someone who immediately connected me to “tech support” which was 15 minutes of hold music and then 4 minutes of ringing before the call abruptly ended. So, not great.
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Just Me
(@TheDarkLovesMe) reported
@TELUS if you go through with this Credit Card Fee BS when you already include it with your costs.I will be cancelling my service and any fees you attempt to get from me will be referred to a lawyer. In case you decide to ******* after changing the contract. #GoFuckYourself #****
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CryptoRamz.eth
(@CryptoRamz1) reported
@TELUS a 1.5% credit card fee? So that means we’re paying 1.5% more on our current contract also! The contract that we signed isn’t respected at the end. I will fill a complaint with @CRTCeng
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Jim Benson
(@Outdoorguyjim76) reported
@JLK8277 @TELUS Mine too. They used to be great. Now Pretty much every call drops, texts don’t send, and their customer service is terrible. After 27 years it’s time to find a new provider
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Greysen
(@greysen_paige) reported
@dyountmusic @TELUS 😩 ugh that’s terrible
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Snarkilily
(@snarkilily) reported
Anyone else in #yeg with @telus internet and all the other stuff connected to it not working? Been this way for at least 12 hours in Highlands. @TELUSsupport
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KVKP
(@kp6packbeach) reported
@TELUS when are we going to get internet back for our business? It’s been out since Sat night!!!! We use internet to answer our phones, take payments at front desk and for our cafe. 2 days to fix this is unacceptable, I have spoken to 5 different agents all scheduling a tech!
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Alex Guichet
(@AlexGuichet) reported
@dyountmusic @TELUS honestly carriers should invest tons in making it as easy as possible for device owners to manage accounts and self solve issues. Call centers are expensive!
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Jen 🇨🇦
(@JLK8277) reported
My @TELUS data sucks out in the county..
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Brad Honywill
(@BradHonywill) reported
@TELUSsupport . Not getting cell service in Stoney Creek area of Hamilton for several hours. Can’t see anything on Bell or Telus sites.
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gfbrett
(@gfbussy) reported
telus will call you everyday, 3 times a day when they’re doing surveys but when you need a speck of tech support its a minimum 2 hour wait
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Daniel Yount
(@dyountmusic) reported
@AlexGuichet @TELUS Telus is notorious around here for taking years to adopt major new technologies. They were the last holdout of CDMA for so long up here and they still have yet to activate any mid band 3500mhz antennas in most major Canadian cities. No eSIM transfer support either.
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Drey
(@DreyDreydesigns) reported
Hello @TELUS @TELUSsupport Please explain the unacceptable service in #Alberta this past 8 days? Upgrades or just not caring about your customers?!?
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Krystle DeLong
(@krytri) reported
Super glad I’m not a @TELUS customer. I’ve been on hold for an hour and 18 minutes. The chat function (which I doubt I could use anyway) has timed me out 2x waiting for 13, 11 and 15 people to get their service. @TELUSsupport is this what you expect your customers 2 put up with?
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Jim Benson
(@Outdoorguyjim76) reported
@JLK8277 @TELUS My service is pretty much limited to any urban area. Coverage used to be amazing I had to get a landline because my cell no longer works at my house.