Telus Outage Report
Why is my Telus service not working?
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (45%)
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Phone (30%)
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Wi-fi (9%)
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TV (6%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Swift Current, Vancouver, Calgary, Montmagny, Edmonton, Spruce Grove, Duncan, Kelowna, London, Ladysmith, Prince George, Toronto, Morinville, Montréal and Surrey.
| City | Problem Type | Report Time |
|---|---|---|
 Swift Current |
Internet | |
| Vancouver |
Internet | |
| Calgary |
Internet | |
| Vancouver |
Phone | |
| Montmagny |
Wi-fi | |
| Vancouver |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Jennifer Marks
(@jennjmarks) reported
@TELUS Telus customer service sucks.
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AQUA Beatrice @ XIV 5.4 spoilers
(@AquaPlaysGames) reported
God. I need my internet to stabilize so I can play emerald weapon. **** Telus did not fixing it even after multiple house visits
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Jennifer Marks
(@jennjmarks) reported
@TELUSsupport I haven’t been a Telus customer for years. Vowed I would never use Telus again, and I haven’t. The CS I got was pathetic. Thanks for reaching out, but never again.
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marionetta
(@marionetta) reported
@TELUSsupport I migrated to Telus email some time ago; issue was lack of access to Google maps while signed into Telus email. Appears to be working now.
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Dr Randy Paterson
(@DrRandyPaterson) reported
Every month #telus sends me this: "Your Bill Analyzer report has been processed, however an error has occurred. Log in to Bill Analyzer and reschedule the report to run again." Just print the bill, send it to us, and we will pay it. Don't use us as your tech support! #badservice
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Cryptic Panther 🇨🇦
(@crypticpanther) reported
@virginmobilecan Having an issue sending MMS to other carriers, new LG Velvet phone, data is turned on, I can send to another LG Velvet on the same network, but not to anyone on Rogers or Telus.
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Bucky Barnes floor
(@goofygublerr) reported
@AngryMagma Lol Bell is so terrible at least Telus would budge a bit
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David J Foley
(@Miradart) reported
@TELUSsupport The frustrating part is, I didn't ask for this. I didn't ask for my email to be "administered" by Telus, and run by Google, and thereby lose control of my YT, GoogleDrive, and now not even have access to the webpage GoogleMaps. I didn't ask for that. This wasn't my 'poor choice'
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Dan St. Pierre
(@stpierredan) reported
Hey @ShawInfo, I’ve been away from my apartment for three weeks. Got home, my network can’t be found by any device. Texting tech support. We’ve rebooted, restarted, recycled, nothing. I’m told a tech has to come. Earliest is APRIL 10. I bet I can get Telus here faster. Unreal.
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Kat/Katherine Houston
(@KatWritesCopy) reported
@kyulls @TELUS Congratulations! I have to say, even during those periods where Telus had huge waits (fixed since), the people who answered were rockstars. I'm sure they took a lot of angry calls, but you'd never know it.
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Brittany Fullerton
(@FullerBrii) reported
Wtf is a “monthly #Telus easy payment” and why am I randomly being charged this?!
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Mac Sokulski
(@maclby) reported
@TELUSsupport Mobile Internet with ZTE modem. Telus said it's not available, and Bell has absolutely no issues.
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Jwd7150
(@jwd7150) reported
Hey telus news flash your wifi service sucks im going back to shaw !!
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marionetta
(@marionetta) reported
@Miradart @Google Same problem...do you have Telus email too?
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marionetta
(@marionetta) reported
@TELUSsupport I have been migrated to Google mail for quite some time; the issue is that I cannot access google maps while logged into Telus google mail. If I log out of Telus google mail, I can access google maps. This is an issue for Telus/Google to work out.
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Dan St. Pierre
(@stpierredan) reported
@divabarbieyyc @ShawInfo Well, now it’s a race. Who gets here first: Telus to install new service or Shaw’s technician. Bet I can get Telus here tomorrow for an install.
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Bucky Barnes floor
(@goofygublerr) reported
Telus was so much better than Bell damn
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Canadaguy
(@Canadaguy4) reported
@TELUSsupport HELLO TELUS NEEDS TO RELIAZE THAT THEY NEED TO INFORM CUSTOMERS NOT JUST INGNORE THEM ... HERE AND IDEA IF ISSUE WHEN CLIENT CALL THEY HERE A MESSAGE EXPLAINING WHAT WRONG ..NOT JUST STAY ON HOLD ...
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Musicbaum 🤖🐶🇨🇦 aka Mr. Ovaltine
(@musicbaum) reported
@TELUS Still dislike your switch of email to gmail. Sucks bigtime.
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Hi it's me, your pal, Nathan
(@nathanlaj) reported
"Telus Optic TV™" is the most unintuitive irritating television subscription I have ever experienced. I can't find fricking ANYTHING without specifically searching for it. It shows me a million things I can't watch without paying extra. Every time I sit down I'm annoyed!!!!
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Uhhhh... Josh?
(@RealRacingRoots) reported
Me to my dad after I have a lag spike: Canada pays the most for the shittiest internet and our internet is garbage. My dad: You want to pay for it instead? I think it's fine. This is how Shaw, Rogers, Telus and Bell get away with it. Gen Xers acting like it's not their problem.
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Emily Riddle 😷
(@emilyjaneriddle) reported
i could really have 25GB of data on a shaw wireless plan for $25 a month? i honestly thought i was getting a deal with my $75 telus plan. anyone have cell service with shaw?
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David J Foley
(@Miradart) reported
@mendem765 @TELUSsupport Interesting. I have never heard of them, but frankly am a 'bit' suspicious. Well, frankly, of all of it now. Like, WTH was Telus thinking? Telus offered a speed upgrade that I want, but there's no way I can trust them, unless they fix this disaster.
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stage 4 dumbass
(@robertjones1010) reported
@TELUS @TELUSsupport your customer support is terrible
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Tom Schellen
(@TheTomSchellen) reported
@Ryan24198128 @doneff72 @RachelNotley Yeah, I get that it's hard to understand that.I'll try and simplify it best I can. Telus is a company. They have service trucks. Those trucks use gas and oil. Gas prices are up. Thus, Telus has increased expenses. Telus then raises prices to maintain a GM, and voila, you pay more
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Natasha Soles
(@NatashaRSoles) reported
@Shawhelp @stpierredan Ok who wants to put money down on Taylan from Shaw vs Telus in getting @stpierredan connected?
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💚💙 Lee-Anne 💙💚
(@leeannelv1) reported
@TELUSsupport telus has bar none been the worst company to deal with. When told, after waiting 3 weeks for an install that they cancelled our appointment numerous times, that they can't take the 'fiber optic' install off our account until Tuesday. And that we would need to wait
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M. Rocha
(@M_Ro) reported
Sadly after a 15 year relationship, @TELUS and I have broken up. After a 31 year relationship, @scotiabank and I have parted ways. Was feeling taken for granted while new customers were provided with better offers. #breakup #loyalty
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Mac Sokulski
(@maclby) reported
@TELUS how is it that a mobile internet service is available through Bell, and I'm being refused that service? Very disappointed.
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UncleDarkhorse
(@unklebyra) reported
Anyone else having absolute **** reception from @TELUS today/this week/this month?