Telus Outage Report
Why is my Telus service not working?
Some problems detected
Users are reporting problems related to: internet, phone and tv.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
May 28: Problems at Telus
Telus is having issues since 12:40 PM EST. Are you also affected? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (52%)
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Phone (23%)
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TV (8%)
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Wi-fi (7%)
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Total Blackout (5%)
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E-mail (3%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Calgary, Burlington, Edmonton, Regina, Surrey, Vancouver, Blind Bay, Jasper, Toronto, Red Deer, Sherwood Park, Charlottetown, Montréal, Spruce Grove and Lumby.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Internet | |
| Burlington |
Internet | |
| Edmonton |
Wi-fi | |
| Calgary |
Internet | |
| Regina |
Internet | |
| Surrey |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Nobody in particular
(@gatekeepr) reported
@TELUS @TELUSsupport Ope, there it goes again, game that needs only a measly 15kb/sec of bandwidth is averaging ~500 msec with literally nothing else happening on my home network, and straight up disconnecting if I open my email in the background. Oversell your capacity much?
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jennah
(@velabonz) reported
All I want for Christmas is Telus fibre. 🥺 So sick of unreliable slow *** Shaw and their over saturated network. Our connection drops at least 2x a day. So over it.
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Queen Nikki 👑
(@nikkiskye69) reported
@idtuner @Rogers You'll never get anything .... Telus has gave me deals on top of deals and discounts for being a long time customer. My husband just cut all our services from over priced rogers and we went else where. Do the same and you'll save money.
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smashton
(@jenash22) reported
@TELUSsupport your entire company. Your customer service and your management is a joke. Hello @ShawInfo we’d love to hear from you to never deal with Telus trash.
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sly
(@sly1421) reported
@dapperak PN never promised to be Telus Dan Berintegriti....so please stop asking them for that.
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Alexander Scott
(@RedeemerBlood) reported
@TELUS @TELUSsupport Can't even stream a 720p YouTube video right now on this worthless hub. That's right folks, $120 bucks a month and you can't even watch a resolution that was obsolete 10 years ago. FYI it's not a tech issue its a garbage provider issue. #ludicrous #crooks
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Miro🇷🇸
(@miroslavskipina) reported
STILL same issue with tv stream. Tech left sms message that he is working on this at 7am(?). Internet stream getting unstable ( zoom, viber...☹). Telus gave up on this issue...
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Kathryn Orr
(@kcorr54) reported
@telus still airing crap ads. Torture films on Christmas.
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Colin Whitton
(@colindwhitton) reported
@imboblayton I have used Telus, Koodo, and Rogers and as far as service goes I have never had an issue. Some complain that Rogers do not work well in the mountains, I never had an issue with any of them in the mountains.
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Kali Kitty ♡ Tesla's Pigeon
(@kali_thKitty) reported
Eww I just saw a commerical by Telus to support mask wearing They clearly haven't read the science
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Capt Anth of the Galactic Federation
(@CaptAnth) reported
I won’t be renting a movie off of @TELUS again. #WW84 has buffering issues every few minutes and seconds.
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Dennis
(@denochino) reported
@TELUSsupport @telus I ordered Wonder Woman 1984 via On-Demand, and the movie kept freezing and being very choppy. I’m very disappointed. Could you please help?
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Brent Bauman
(@BrentBauman) reported
So what do you get for being a loyal Telus customer for over 60 years? Nothing. And not even a good luck with your COVID. #telus
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meat computer ‧̥̥͙
(@digitalself_) reported
Fck Telus bro worst company ever
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Rob Petrovic
(@rob_petrovic) reported
@ChrisLaBossiere @Shawhelp @TELUS After 25 years, I dumped Shaw (a year ago) for Telus Pure Fibre. What a difference in terms of customer service and reliable performance hands down.
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tashie macapagal
(@tashie13) reported
@TELUS @TELUSsupport Watching WW84 and the movie keeps freezing. Not having internet problems as my other devices are working fine. Disappointed.. annoying watching with all the freezing especially if I'm paying $30.
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Peggy {HGG} 🎮🇨🇦
(@_Ophelia_Payne) reported
@TELUS are there issues watching wonder woman 84 on optik today? Flicking black, freezing for a few seconds at a time. Had to restart 2 times so far. Expected more for my $30 rental @TELUSsupport
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Chris Holmes
(@chrisholmes13) reported
from
Edmonton, Alberta
@TELUSsupport hey Telus! Merry Christmas. Just wondering if I can get a technician out to troubleshoot my network speed. Had 150 upgraded to 1gb plan, but I’ve never had speeds reach 100mbps. Thanks.
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Controversal⚡️
(@Killjoy_owo) reported
Ofc @TELUS decides to go down the day I get my ps5
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S. Kavita
(@VancityKavita) reported
Telephone, internet and TV is all down. Fck you #Telus
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Todd Nickel
(@toddnickel) reported
@kelownagurl I bit and subscribed to TSN and I’ll cancel after the tournament ends. Then I’ll subscribe to Sportsnet when the NHL starts back up. Still much cheaper than Telus.
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Canadian Dividend Investor
(@CanadianDivide2) reported
Telus jumped up in Sept $208 a month, I got rid of all the extra channels and got it down to $114, then this month it jumped back to $165 an hour with their chat they said best deal was $145 include 3 channels, I said no. Call from loyalty program and they took it down to $100
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Lorne Guse
(@lorneguse) reported
@TELUSsupport We just switched to Telus a few months ago and we are having nothing but problems with our new NVR. We constantly have to reboot the hardware to get our shows to play or the sound disappears. So far we are not impressed.
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Nobody in particular
(@gatekeepr) reported
@TELUS @TELUSsupport Just want to tell you your rural LTE sucks goat *****. $80/month for max of 1/5 of advertised speeds and a miniscule fraction of that evenings and weekends... when it doesn't quit entirely. Soon as #Starlink is here I'mma drop you like your internet drops me.
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Lee lee
(@LeeChwk123) reported
@Wispi87 @TELUS I’m having the exact same issue!
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terry ballantyne
(@terryballantyn7) reported
@ChrisLaBossiere @Shawhelp @TELUS Shaw customer here - wifi goes out all the time. Every call is the same...unplug, yadda, yadda still no change in 9 months! Looking into Telus in new year!
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Don Singlehurst
(@DonSinglehurst) reported
@denochino @TELUSsupport @TELUS had the same issues
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Vishal
(@ivishalrajput) reported
@TELUSBusiness trying to move internet service over a week now have a ticket and no one has contacted me, called and waited 45 mins at a time. If it's so difficult for a business client to get service I wonder what it would be for residential clients #Telus #TelusBusiness
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Catherine Schreiber🇨🇦
(@cdschreiber64) reported
@TELUS this is embarrassing. We order a Christmas movie on Christmas day and it doesn't work? Seriously?
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Lexa Hobenshield
(@LexaHobenshield) reported
from
Anmore, British Columbia
@TELUS you need to do better! I watch on average one movie per year... it continues to freeze intermittently. To contact you for support (and wait for a response) is something I don’t have time for. I expect more for what I spend with you! #dobetter #customerservicematters