Telus Outage Report
Why is my Telus service not working?
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (49%)
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Phone (27%)
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Wi-fi (9%)
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TV (6%)
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Total Blackout (5%)
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E-mail (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Toronto, Calgary, Montréal, Halifax, St. Albert, Montmagny, Richmond, Maple Ridge, Grande Prairie, Surrey, Sechelt, Vancouver, Edmonton, Winnipeg and Langley.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Phone | |
| Toronto |
Phone | |
| Calgary |
Internet | |
| Montréal |
Phone | |
| Halifax |
Internet | |
| St. Albert |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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June R Massoud
(@june_massoud) reported
@june_massoud Why is Telus botching up their clients' cell phone service? People aren't able to get through to us nor leave us voicemail messages. Before you, Telus, go giving our money in exhorbitant sums to your Humanitarian Causes, you make sure you give us excellent service.
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Nigel Hay
(@LakeErieVlogger) reported
Living in a border town, @Rogers let me down with its poor service in many areas here. Unable to be mobile and Livestream events as the connection is better on a US signal in Canada than Rogers or Telus.
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So much craziness in the world
(@Worldisscary) reported
Don’t trust Telus. They would rather protect a person getting a phone illegally than an actual customer. She then lecturered me about online security and said I gave the person my permission to steal my identity by visiting websites. Really? Do you think I needed that?
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Marsha Lecour
(@marshalecour) reported
@Rogers @Bell @TELUS Why are you refusing to provide subway cell service here in Toronro? How much longer will you remain spineless and arrogant?
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Hardly Shocked
(@NotOftenShocked) reported
@VeganSteve420 @DrKateTO @Bell Does Telus force all their techs to wear some goofy useless thing on their face at the whim of a customer? What if the customer demanded no clothing at all? Or only pink shirts. Where would it end?
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Jules
(@haejules) reported
@TELUS Been on the phone for 2 hours & provided proof of purchase from Apple. Yet, being billed as if I purchased it from TELUS. This all happened because I tried to hook up my watch to the TELUS network and they must have miscoded it on my account as a purchase. #telusscam #crtc
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Habzz
(@Habzz55) reported
@jazzyt559 They charge us a fortune for ****** service and constant issue with the internet. Might be time to look at Telus
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So much craziness in the world
(@Worldisscary) reported
So safe to say I will never be a customer of @TELUS based on these kind of interactions.
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Justin Sastaunik
(@Sastaunik05) reported
@TELUSsupport I can't login because someone has ked my account, and your callcenter always transfers me to a number that is only open like 9-5pm. I also can't use Telus assist because I can't login I need help ASAP
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Kaly DoomSnail
(@LilMermaid_Ofcl) reported
It's been 3 DAYS I swear to god Telus better fix our internet today.. 😤 we're already so over our data limit from hotspotting 😣
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So much craziness in the world
(@Worldisscary) reported
So a @TELUS sales person came to my door. Said someone at the house wanted fiber optic internet. Lie. I told her I don’t trust Telus because they allowed a person to use my identity to have a cell phone. I tried to cancel but they wouldn’t until I filed a police report. So I…
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Jules
(@haejules) reported
@TELUS Been on the phone for 2 hours & provided proof of purchase from Apple. Yet, being billed as if I purchased it from TELUS. This all happened because I tried to hook up my watch to the TELUS network and they must have miscoded it on my account as a purchase.
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Ron Kellington
(@RonKellington) reported
All of @Telus servces have bee Down for TWO Days in my area … still don't know why… what ****** service… if it's not repaired tomorrow I'll move back to @shawcable
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Ryan Jesse
(@RyanCPFG) reported
@TELUSsupport this is to get everyone to never use Telus in Edmonton. They’ll waste your time by not sending installers for your internet and when YOU chase them down after 4 hrs of calls, they’ll tell you ‘sorry we don’t have fiber in you’re area until next month. Shaw does
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Peter Xie/🇨🇦PPC🇨🇦
(@peterconet1) reported
@TELUS Thank you TELUS. In fact this is the second time this has happened. The duration of the disconnection is about an hour. This time because I did a test, I learned that the basic RELATED and ESTABLISHED packets can reach major websites. And the domain service was not interrupted.
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Commissioner Miner
(@fanCRTCProfling) reported
Acts of defiance against the #CRTC leadership. Tuesday Edition: 1. Telus told the CRTC they aren't filing outage reports via GC-Key as ordered. 2. PIAC says it wasn't right to have a secret side-consultation to the "open public consultation" that no one knew of. Day isn't over.
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Derrik Meyer
(@derrikmeyer1) reported
@NHLFlames @TELUS I have supported the Flames from the very beginning...not anymore...I'm done with this woke ****. Good riddance...
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Cody Yaremovich
(@C_Movich) reported
Hey @TELUS and @TELUSsupport why is your service hot dog 💩? You also refuse to allow us to talk to a manager…what’s with that?
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Stevie
(@bigleestevie) reported
@mattRlive @TELUSsupport @TELUS Sorry to hear. Hopefully resolved soon. They actually cut my service with no warning, even though paid as agreed.
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Jules
(@haejules) reported
@TELUS It’s ridiculous that this even happened let alone not trusting a customer with history at TELUS and where proof of purchase elsewhere was provided. #telusscam #crtc
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Ninja Mermaid 🪩 | Gremlin Arc
(@theninjamermaid) reported
@TELUS ayusin niyo HR department ninyo or whoever is in charge for contacting for the Mckinley branch applicants. Calling out of nowhere and being rude as **** on the phone. Parang taga kanto 🤢
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jwags
(@jwags79527673) reported
@TELUSsupport Telus, Last year, my lawn was dug up to get fibre optic service by June 2022. It's March 2023, do you have an ETA on offering fibre service to West Springs Calgary?
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DEE🦊 🍁
(@happyfinko) reported
@bertameisje @21DustNBones Apply for a customer service work from home. Any of the telecons. Telus or Bell
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Honey_Ryderseashells
(@ryderseashells) reported
@kingofqueensla1 @ChristineGuent8 @Bell When we had a Telus in home service a couple months ago we were notified that the technician would ascertain if it were safe or not to enter the house first. He arrived in a mask and kept it on the whole time.
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B
(@brett_lemke) reported
@TELUSsupport I’ve been on hold for ten minutes trying to get through to a supervisor to get me removed from your cold call list. As it stands, I’m never signing up for Telus home services thanks to your relentless badgering.
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Ron Kellington
(@RonKellington) reported
@TELUSsupport We had a Telus outage for over two days and a Telus technician called this morning because he was coming over this afternoon and he was not aware of the outage in this area… So between a lousy physical installation and no service I’m getting a little impatient with TESLUS
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How-Sen @ Toronto Environmental Alliance
(@HowSenChong) reported
@cllrainslie @moore_oliver There’s infrastructure for cellphone service but only one provider has signed on. All the biggest providers: Bell, Rogers, Telus, have so far refused to extend their networks into the subway.
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Ryan Jesse
(@RyanCPFG) reported
@TELUSsupport Of course the issue is unresolved. Telus canceled lir appointment without telling us. Then they made another appointment and another no show. Then they say they can’t give us internet at all. Lol. But don’t worry. We are now Shaw customers. 3 Cell phones soon too.
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Marnaensfan
(@Senstwutter) reported
@TELUS calling me with its usual “loyal customer call”. Every time they call now I say “ I’ve been with Telus, almost 20 years and all the times that you call me you’ve never offered me a loyal customer deal that was worthwhile. I do not want more stuff. I want lower rates.”
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Antiquated Antelope
(@Antelopeed) reported
@TELUS Oh sorry, I wasn’t clear. My iPhone said 5G, but theirs said 5G+. Why don’t I get 5G+ on @TELUS? Does @Bell have a better network?