Telus Outage Report
Why is my Telus service not working?
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
-
Internet (46%)
-
Phone (29%)
-
Wi-fi (10%)
-
TV (6%)
-
E-mail (5%)
-
Total Blackout (4%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Vancouver, Calgary, Greely, Victoria, Toronto, Edmonton, Castlegar, Lloydminster, Montréal, North Vancouver, Spruce Grove, Ajax, Kitimat, Whistler and Nanaimo.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Phone | |
| Calgary |
Internet | |
| Calgary |
Phone | |
| Greely |
Phone | |
| Victoria |
Internet | |
| Toronto |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
-
Ionutz Canada
(@IonutzCanada) reported
@TELUSsupport internet outage in the New Westminster, BC area. I see a red FAIL light on my Nokia ONT box for Telus Fibre. #telusoutage
-
Slyme
(@iSlymee) reported
@bpierson35 @TELUSsupport Welcome to the pit, Brad. 7 year telus customer here and I requested 4+ weeks ago to have fibre installed and setup at my new construction home for when I move in. They told me my area was already completed and is ready to move. Move in day & tech shows up and tells me there is…
-
Michael Lee-Murphy
(@mickleemurph) reported
In the afternoon, @Iristel argued that Telus are trying to engage in a "treasure-hunt" for errors in ISED's decision to approve Quebecor for set-aside spectrum.
-
ben kinsella
(@BennyKinsella) reported
@TELUSsupport how do I get Telus to stop calling me 5 times a day? I have no interest in speaking to anyone from Telus. Should I just cancel my internet to get them to stop?
-
luis g
(@luisg605_g) reported
@TELUS @TELUSsupport any Telus outage in Burnaby? Highgate Edmonds area? No internet
-
Michael Lee-Murphy
(@mickleemurph) reported
The jurisprudence under the standard of review known as Vavilov requires ISED to have provided a "sufficient reasoned explanation in support" of a given decision, Telus argued.
-
Natasha **** 🫖☕️
(@NatashaHoar) reported
Anyone else’s iPhone CONSTANTLY searching for and dropping the Rogers network after updating to 15.3.1? Mum updated hers, but she’s with Telus - no problem. I’ve essentially had a handheld, Wi-Fi only mini-computer since yesterday. Any tips @RogersHelps or @AppleSupport?
-
Johnny Hauch
(@HauchJohnny) reported
@jordanbpeterson @globeandmail All Canadians with Bell Canada services need to switch telecom suppliers to Telus or Rogers to financially punish Bell for their media arms CTV and Globe and Mail support for Trudeau’s wharped dictatorship.
-
Glen Wakefield
(@gpwakefield) reported
@TELUSsupport I called with a problem with our ZTE I left the call with Erlyn (she tries hard to help) quite frustrated with full intention to migrate away from Telus after many many years and multiple devices. Upon connecting with manufacturer we learnt that the unit 1/2
-
GaragesIKnow
(@GaragesIKnow) reported
@GdomYe I take it that they’ll be discontinuing Telus service in the area, then.
-
SkyboxWriter
(@SkyboxWriter) reported
Well it’s not quite the miracle of miracles but despite the water damage completely turning it off the modem turned itself back on again half an hour ago and is actually fully functioning! (But definitely still “hosed” (ZING!) ergo probably dead soon anyway so Telus is replacing)
-
Maan Saab
(@soormapunjabii) reported
@TELUS @BlackHealthCAN Worst experience👎🏼👎🏼👎🏼👎🏼👎🏼
-
Carley Graham
(@ThatsSewCarley) reported
Spent today waiting for a @TELUS tech that never showed up (like he said he would, in person, on Thursday), after I spent Sunday running Optik cable through my own home because he couldn't. How much of the actual job do I have to do before I get a staff discount? @TELUSsupport
-
Audie **** Bang
(@twang_this) reported
@TELUS @TELUSsupport you guys are beyond ridiculous! You don't support small businesses! A digital marketing company and you expect us to wait until March 4th to hookup internet -- when we scheduled in advanced! Your shareholders should be made aware! #telus
-
Toptierpix
(@toptierpix) reported
@TELUS you TV system has to go down NOW wtf .. right during the nba all star game
-
🌔||Cassie||🌖
(@midnightwolfyxo) reported
@Bell really needs to do a huge overhaul on their customer service. Can’t wait until my contract is over so I can go back to @TELUS
-
𝙲𝚊𝚛𝚊𝚖𝚎𝚕𝚒𝚣𝚎𝚍 𝙶𝚒𝚗𝚐𝚎𝚛 ✿
(@babykief_) reported
Oh cool thanks Telus for just telling me if I don’t come up with $200 by next week you’ll cut off our only phone line…. Like how ******** is that gonna happen 🥲
-
RRD
(@roddu) reported
@telusmobility can someone direct me to the number to cal for billing support for a Telus Ambassador Mobility plan? Please?
-
atryingwoman
(@atryingwoman) reported
@ShawInfo @Shawhelp I hate telus But your internet might send me back to them. I get disconnected multiple times a week or even day. Yes I called customer service and turning on and off the router/restarting gateway can help. But surely I shouldn't have to do this every week?
-
Todd, fully masked & fighting on
(@Bunglepicker) reported
@mapleservo @acwbraveheart Freedom is a sub corp of Telus ... same network, less customer service, same performance
-
jessyroos
(@jessyroos) reported
@mapleservo Look up prices and incentives from Telus and ask for the same deal or better. If they won’t match then say you’re not happy and you need to think about it for a couple days. They will often call back with a better deal. Or ask to speak to customer retention.
-
Macgyyver …here 🖇🇨🇦
(@Macgyyver) reported
@ThatsSewCarley @TELUS @TELUSsupport No kidding. I’d have hooked up my internet if I could get the key to the service room myself!! Sheesh. But they cancelled that to so…Shaw it is.
-
Be Toms
(@toms_be) reported
@TELUSsupport is a verbal contract made between a customer and a Telus agent legally binding? Telus is trying to walk back on an internet + tv offer made by a loyalty agent
-
Erica Wong
(@3ryca) reported
@TELUS is there a specific area outage in New West? We need support asap. V3M area.
-
xfoba design co
(@FIRESTARTERrblx) reported
Canadian wifi sucks *** like worst in the first world countries worst especially telus and shaw and bell none of them are good and they all cost hundreds of thousands of dollars per year plus the government wont even do anything to make it better either i ******* hate living here
-
Nick VE7NCD✌️
(@ve7ncd) reported
@33dBm I’ll have to look into MOCN, but I know Rogers has started sharing agreements to roam on the Telus/Bell network in BC to fill some network holes. It’s apparently a hard hand-off (call gets dropped) when they switch on/off the roam.
-
Blake
(@BlakeCousins) reported
@shawnhawaii I count three (Bell, Rogers, Telus), but the point stands. Telecomm fees for service are built on the notion that because the country is spread thin, the urban pocket density "can't possibly make up for the infra expense to connect rural", even though money has been thrown at it.
-
allie🍍
(@queenshadows_) reported
@iSmixie wait telus has internet wtf? bell doesnt work in ur area?
-
SkariMari
(@DawnCMW) reported
@JanisIrwin Then there's healthcare. Where to even start? Are we going to have to pay Telus to see a doctor? Is there a recruitment plan? Is there a plan to rehab people after we've burnt them down? Is there a plan to get delayed care back on track?
-
Ralph
(@rmmtenterprises) reported
@TELUSsupport can I speak to someone about a Telus account I brought over from Shaw. This lady is being charged for channels never ordered?