Telus Outage Report

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (13%)
• TV (7%)
• E-mail (5%)
• Total Blackout (5%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Vancouver, Montmagny, Red Deer, Surrey, St. John's, Calgary, North Vancouver, Edmonton, Fort St. John, Grande Prairie, Nanaimo, Ottawa, Iqaluit, Toronto, and Carseland.

City	Problem Type	Report Time
Vancouver	Internet	5 hours ago
Montmagny	Internet	7 hours ago
Montmagny	Internet	8 hours ago
Red Deer	Internet	8 hours ago
Surrey	Phone	20 hours ago
Surrey	Internet	20 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  sumo_suzy (@sumo_suzy) reported 3 minutes ago

  anyone else on @PublicMobile or @TELUS in MB not able to get connected to internet on mobile data or is it just my stupid new phone. Don't have time to switch sim back into old phone right now to check

• 
  ToughCookie (@Chehr7) reported 8 minutes ago

  @visotto1 @jkenney @TELUS I mean Telus- finer upgrade- it’s not even approved in all Calgary/Edm areas so doubtful it’s been approved for spend in all red deer. Shaw is **** because they share network so it’s changed as more users jump on-Telus doesn’t do that

• 
  Aurora I STAND WITH UKRAINE (@Lostinthewood14) reported 9 minutes ago

  @amarmoney20 @arsongurl @nationalpost Yes, CBC is funded. The rest are privately owned companies. Again, CTRC is not media. It is the police of media, to simplify it. Fox is a television network, CNN is a branch of a larger media conglomerate. Telus is not media.

• 
  MC (@jaysnucksbirds) reported 12 minutes ago

  @TheDiscoStu If you have on telus TV it's an absolute joke how horrible it is

• 
  self hating yuppie (@EsotericArcana) reported 13 minutes ago

  @softgothoutlaw oh you're a @TELUS customer too?

• 
  TELUS Support (@TELUSsupport) reported 13 minutes ago

  @quanchoux Hi Quan, that's odd. Have you tried to reset the network settings? Is it a TELUS device?

• 
  wjh2os (@wjh2os1) reported 17 minutes ago

  @TELUS @FriendlyFuture @redcrosscanada You pik tv sucks. Everyday I get the same error you have exceeded your limit, when no one is logged in. I do not have time to call you everyday and sit on hold. I will be canceling my services as this has gone on for almost 2 years and you have done nothing to fix it.

• 
  Debbi (@debbifisher1010) reported 18 minutes ago

  @TELUS HOOP YOUR 5G!!! Wtf is wrong with you???

• 
  Hope Aldridge (@HopeAldridge) reported 18 minutes ago

  @JaroGiesbrecht I have had no problems with Telus at all.

• 
  MC (@jaysnucksbirds) reported 19 minutes ago

  @_blueheron_ @TheDiscoStu Is that right eh? I don't understand why prime and Netflix have a solid foundation on telus and crave is garbage

• 
  Bojack Beauregard (@nobodytoldmeh) reported 23 minutes ago

  @SoniaFurstenau @bcndp @TELUS cancelled my appointment 4:00 minutes before the scheduled time. They offered another appointment two weeks later. This is no way to deliver healthcare. They have not responded to my emailed complaint. Treating patients worse than cell phone customers is unacceptable.

• 
  MAWM (@MAWM74895769) reported 24 minutes ago

  @TELUS The difference? The rest of the developed world doesn’t get gouged on cell service pricing!

• 
  TELUS Support (@TELUSsupport) reported 29 minutes ago

  @akanettypayne Hi Akanettypayne, did you require support with your TELUS services?

• 
  Scott #GetVaccinated (@srheth) reported 31 minutes ago

  @mrdeclanregan "Fibre" is kind of a term people get hung up on. You can get gig speeds on cable modems now. Actual fibre not really necessary. Service availability still needs work, and I'd expect a good chunk of this funding to end up in Shaw/Telus bank accounts.

• 
  ToughCookie (@Chehr7) reported 32 minutes ago

  @visotto1 @jkenney @TELUS That’s a city decision- go talk to your city- they are the one that is not approving upgraded network

• 
  Doug Ransom (@dougransom) reported 33 minutes ago

  @timbray In BC Telus provides ip6 addresses to customers- but the customer has to log in to the modem and enable.

• 
  akanettypayne (@akanettypayne) reported 36 minutes ago

  Curious, has anybody ever had a good experience dealing with @telus when it comes to support?

• 
  𖤐ебать Джейсона Кенні𖤐 (@forktheucp) reported 36 minutes ago

  @ettenyl @TELUSsupport What the hell?? I’m with @PublicMobile which is a subsidiary of Telus and it’s a lot cheaper. I pay $50 a month for 10gb of data, and have unlimited minutes to the states. It caps my data if I’ve used it all and never overcharges me. Easy to port your number to!

• 
  jonny (@jryer) reported 37 minutes ago

  @TELUS I've received 15+ calls from CBSA today. Is there anything you can do to stop this ****?

• 
  Steve 🇺🇦 (@tewha) reported 39 minutes ago

  I’ve seen maybe one “public” @TELUS wifi network in the last five years. (The ones included in a cellular subscription.) I guess that didn’t go anywhere.

• 
  Henrik to Burrows (@burrows_henrik) reported 43 minutes ago

  @TheDiscoStu Horrible interface on @TELUS y’all need to fix that ****. It’s embarrassing @CraveCanada

• 
  sumo_suzy (@sumo_suzy) reported 46 minutes ago

  anyone else on @PublicMobile or @TELUS in MB having data issues or is it just my stupid new phone

• 
  Josh Ogilvie (@joshogilvie4) reported 46 minutes ago

  How great! After being a @TELUS customer for almost 20 yrs they’re willing to provide a $5 discount under their “customer loyalty” program. Seriously!!! Ok time to shop elsewhere. Anybody have suggestions for a provider who values customers?

• 
  MaryKatharine 🇨🇦 🙏 😷 (@MaryKatharine) reported 47 minutes ago

  @ShawInfo Shaw cable went out, again. The mobile service is horrible. After almost 30 years, I think I have to switch to Telus. I'm sick and tired of pulling out furniture and resetting, and resetting.

• 
  Anthony Flynn (@anthonyjflynn) reported 49 minutes ago

  @theDanalytic The quality of the Telus signal is much better than either Sportsnet Now or TSN GO, or even the NHL TV streams. I have not had any major issues with customer service and bundling my TV service with my internet & mobile means it is not much more expensive than paying for the apps.

• 
  Aaron Visotto (@visotto1) reported 49 minutes ago

  @Chehr7 @jkenney @TELUS It's been approved. Shaw approved all of theirs. It's incredibly fast as long as you can handle it going down every 30 mins. It's a joke

• 
  🇺🇦🐌John Wright🐌🇺🇦 свобода🇺🇦 (@BadLibrarian) reported 53 minutes ago

  Unconscionable- @Telus should be shut down #cdnpoli "According to the letter.. the fee for each of them would be $4,600 for the first year, then $3,600 for each year after that. The clinic ...operates using a model that has been described as being in “a legal grey area.” "

• 
  chrisc (@nl_rock) reported 53 minutes ago

  @aSpottedJoan We lookedatshaw but their coverage is not there yet. Was a Telus customer for years and when I asked about a better plan they balked, ended up with Telus (koodoo) so far so good

• 
  Steve I (@SteveI26827992) reported 55 minutes ago

  Hey, @TELUS @TELUSsupport - I bot @Huawei smart hub 3 yrs ago. The last year, it’s garbage. Can’t watch Oiler’s games, nor watch a show while my phone is connected. Garbage. I pay you $435/mo, and I’m about to CXL everything b/c I’m so pissed off. Fix this -

• 
  Steve 🇺🇦 (@tewha) reported 1 hour ago

  I’ve seen maybe one Telus wifi network in the last five years. I guess that didn’t go anywhere.