Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (25%)
• Wi-fi (13%)
• Total Blackout (6%)
• TV (5%)
• E-mail (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Surrey, Edmonton, Calgary, Toronto, Grande Prairie, Spruce Grove, North Vancouver, Wetaskiwin, Fort St. John, Taber, Vancouver, Mississauga, Amherstburg, Peel, and Duncan.

City	Problem Type	Report Time
Surrey	Internet	16 hours ago
Edmonton	Wi-fi	1 day ago
Calgary	Internet	1 day ago
Toronto	Internet	1 day ago
Calgary	Phone	2 days ago
Calgary	Phone	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  TheFallGuy (@TheFallGuy450) reported 4 minutes ago

  @JonFraserTF @TELUS Telus is the worst.

• 
  V (@DJTravelAbacus) reported 5 minutes ago

  @TELUS so the laws changed that you can't financially penalize someone for canceling their internet and phone plans and your solution is to keep them in an endless loop of getting transfered and put on hold. Then hung up on? I got all day bud.

• 
  Phil Roberts (@xrtsdhndvbh1) reported 8 minutes ago

  Lost my @tsn fee. WTF @Telus

• 
  Michael Bentley (@MPBentley) reported 11 minutes ago

  @TELUSsupport I've tried to connect with you via your online tools. I got a call back but it was gibberish, no one was actually there. Please text me for my phone number and then maybe you can help me with my faulty Telus equipment

• 
  Haeven??? - Nanami's Gay Lover (@hyunibiii) reported 11 minutes ago

  Discord down for Albertans who use Telus, oh this is sick and twisted

• 
  Alex (@The_Alex_64) reported 12 minutes ago

  Damn right it is. Do better, Telus.

• 
  Dustin 🇨🇦 (@dustinf) reported 15 minutes ago

  @JonFraserTF @TELUS Trying to cancel my Internet and tv package with Telus legit took 2 phones totaling 3hours 45 mins.. absolute run around and joke. They won’t let you ******* cancel

• 
  ^-^ (@JesseGraham_) reported 16 minutes ago

  @JonFraserTF @TELUS That’s really too bad. I’ve just recently had a fantastic experience with @TELUS support. Above and beyond. Maybe you just had someone on their bad day!

• 
  Timothy Ellenbroek (@TimothyEllenbr1) reported 20 minutes ago

  @AlbertaSask @JonFraserTF @TELUS Roger's is awful been with them 27 years and treated like dirt and lied to. Due opoly

• 
  Marco Niese (@marconiese) reported 21 minutes ago

  @JonFraserTF @TELUS You fell for the "lease phone" trick. It's the same as leasing a car. Get the car, return it when your lease is up, and pay for any damage to the car. I never understood why that lease contract was legal in Canada. Next time only consider contracts where you own the phone.

• 
  Sammy Sayzso (@SammySayzso) reported 23 minutes ago

  @JonFraserTF @TELUS They are horrible and committed I think fraud on me. Some in their sales dept held opened 5 new lines on my account and then when I called them out on it they said “oh sorry. I activated it for the wrong person” the sales guy was trying to make their monthly sales quota.

• 
  🇨🇦🇨🇦Fly Fisher🇨🇦🇨🇦🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@fishingnutz) reported 23 minutes ago

  @JonFraserTF @TELUS They are terrible. Went to virgin and no issues.

• 
  ERDocMom (@erdocmom) reported 27 minutes ago

  @JonFraserTF @TELUS Husband just left @telus as well after many years as a customer

• 
  Pep Invest (@PepInvestStocks) reported 28 minutes ago

  $AMPG I honestly still can't wrap my head around how the market is completely missing what’s happening with this stock right now. We are talking about a company trading under a $200M market cap, yet they casually have NVIDIA, Amazon, NASA, and Lockheed Martin as customers, while quietly sitting on a potential $300M+ Open RAN pipeline with TELUS. With $50M revenue guided for 2026, monster 45-50% gross margins, and profitability just around the corner, this is hands down the most severely mispriced tech stock on my radar

• 
  Chantal 🇨🇦 (@veg_head1) reported 32 minutes ago

  @JonFraserTF @TELUS Biggest regret going with them. Also Price Alarm sold to Telus and service what’s never been the same

• 
  Salman (@salmanesmaili) reported 35 minutes ago

  Hey @TELUS @TELUSsupport Today I spent over 50 minutes on the phone just to add ONE channel to my TV package. It’s 2026. We have AI agents, autonomous vehicles, and instant digital banking. Yet a basic account change still requires nearly an hour with customer service. This isn’t a technology problem—it’s a customer experience problem. Do better. #TelecomMonopoly #LackOfCompetition Cc: @CRTCeng

• 
  James (@JamesMcNeill59) reported 37 minutes ago

  @JonFraserTF @TELUS Own your own phone. 1 to 2 year plan. Make sure the service is open after plan term. Now you're in a position to negotiate.

• 
  Haeven??? - Nanami's Gay Lover (@hyunibiii) reported 42 minutes ago

  @Teena_tina_ Its literally just the wifi that it doesnt work on, why is telus targetting discord bro

• 
  Jason 🇨🇦 (@JasonCraigBrown) reported 42 minutes ago

  @JonFraserTF @TELUS They are horrible now! I recently fought with them over a returned Bring it Back phone. Between the AI gatekeepers and the foreign service reps, I'm ready to leave when my contract is up late this summer. I filed a complaint with the CCTS. It's they only way I got any response!

• 
  Cons (@Consrcrooks) reported 43 minutes ago

  @JonFraserTF @TELUS Telus customer service is non existent. They don’t listen and their service has gone to ****. Furthermore the cell service is sporadic in my area and I’ve never had. So many dropped calls like I have as of late ! Good riddance , on to Rogers I go.

• 
  JABO Vancouver (@jabo_vancouver) reported 44 minutes ago

  @SluaghainO @TELUS Nah, the Telus internet is down here.

• 
  The Hanging Jowl (@TheHangingJowl) reported 44 minutes ago

  @JonFraserTF @TELUS Problem is, they're all the same.

• 
  Rob Pintwala (@RPintwala) reported 47 minutes ago

  After 10 minutes, they asked me about my Telus services. The proceeded to try upsell me. Massive bait and switch. “Stand With Owners” is in fact a massive lead gen scheme slowing down Canadian entrepreneurs. Shame on me? Sure. But shame on Telus.

• 
  Clifford Mathew (@cliffmathew) reported 48 minutes ago

  @JonFraserTF @TELUS Isn't Bell and Telus the same network? I have been milked by @Rogers for multiple years before I wised up and switched to Bell. 400+ dollars down to 200+, and much more data.

• 
  ChinoAleman (@chinoalemano) reported 48 minutes ago

  This is the most important framing of $AMPG I've seen, and it's the distinction almost everyone misses. And, obviously, comes from a guy called "calm". Let me build on it, because once you see the full picture, it's hard to unsee. Everyone wants to call today a short squeeze. But the point here is sharper: a squeeze fades, a re-rating doesn't. If today was purely shorts covering, it's mechanical. They buy back, the pressure releases, and it bleeds out over the next few days. Nothing fundamental changed. But if today was the market starting to recognize the actual business, that's a completely different animal. That's a beginning, not a ******. And the reason I lean toward the second is simple: look at what the shorts are actually betting against. For months their thesis was that AMPG wouldn't execute, that revenue wouldn't show up, that it keeps drifting lower. The problem is the opposite kept happening, and the last earnings call made that impossible to ignore. Let me walk through it. Start with the core. AMPG is the only American company commercializing the 64T64R Massive MIMO AI-RAN radio, the physical layer open AI-RAN runs on. Already deployed at Telus, a Tier-1 carrier. Right beside Samsung. 2 out of 5 radios from TELUS. 48% gross margins, up from 33%. Debt-free. That alone breaks the "won't execute" thesis. Then the call got louder. COO Jorge Flores on Telus (detective): "We continue to receive orders against that LOI as well". And on the quarter: "We are projecting Q2 to be definitely much higher than Q1." Q1 was already $5.35M, up 48.6%. So the ramp the bears said wouldn't materialize is not only materializing, it's accelerating. Then CEO Fawad Maqbool dropped the part nobody's pricing. On new carriers: "We've had very productive discussions with major MNOs, and it's more likely they'll go straight to POs, no LOIs. We'll be announcing those in the next quarter or so." . Major operators, plural, potentially skipping the letter-of-intent stage and going straight to firm purchase orders. That's a stronger commitment than how Telus even started. And then he pointed abroad: "Our success being the largest O-RAN deployment in America is helping us reach further into Europe and other areas of the world.". That's not empty talk. AMPG already signed a 5-year supplier agreement with Fujitsu Spain covering Europe, Africa and the Middle East. The international runway is already open. Also, working closely with UK funded hub, being the only american one there. Now stack the optionality on top, the parts you don't even pay for at this valuation. Quantum: AMPG makes the cryogenic amplifiers that superconducting quantum computers need for qubit readout, and has shipped proof-of-concept units to names like IBM and Google. Honest framing: optionality, not revenue yet, and it serves the superconducting branch specifically. But it's real, patented, and American. Space: back in December 2024, AMPG shipped prototype amplifiers to an unnamed "Fortune 50 satellite systems provider" building a LEO constellation, tens of thousands of units expected. The only Fortune 50 building its own LEO network is Amazon, with Project Kuiper. Then Amazon showed up on AMPG's customer wall. Honest framing again: the wall confirms Amazon is a customer, not specifically that it's the LEO buyer, that link is my deduction. But the breadcrumbs stack cleanly, and with SpaceX now public, the entire space sector just got validated. So put it all together. This isn't a meme pump. It's a company that has spent months stacking catalysts: a flagship carrier deployment, accelerating revenue, expanding margins, new carriers near firm POs, a European channel opening, and free optionality in quantum and space. With customers like: 🔹 NVIDIA 🔹 Amazon 🔹 IBM 🔹 Boeing 🔹 Lockheed Martin 🔹 Northrop Grumman 🔹 L3Harris 🔹 NASA Eventually the market stops ignoring that. That's why the shorts are in real trouble. They're not fighting momentum anymore. They're short against improving fundamentals on multiple fronts at once, and time now works against them. Every quarter of execution makes their thesis weaker, not stronger. Honest caveat: a re-rating isn't guaranteed, and one green day doesn't confirm it. The CEO's PO and Europe comments are forward-looking, his words, not signed deals yet, so watch for the actual PRs. The real test is whether this holds and builds, or fades like a pure cover. But the framing is right. A squeeze is a moment. A re-rating is a trend. Shorts betting against a falling story is one trade. Shorts betting against a company that's actually getting better, across telecom, defense, space and quantum, is a completely different and far more dangerous one. I think we might be watching the second one begin. Still sub $1B. Not financial advice. I'm long $AMPG. DYOR. 📡

• 
  PsudoMike 🇨🇦 (@PsudoMike) reported 52 minutes ago

  CRTC fee ban is live. No more $80 activation fees from Bell, Rogers, or Telus. Canadians paid those fees for years because there was nowhere better to go. Three carriers. Same infrastructure. Prices in lockstep. Killing the fee is fair. The oligopoly is the actual problem.

• 
  Raff 🇨🇦 🇲🇽 (@RaffMB) reported 52 minutes ago

  @TELUS @xrtsdhndvbh1 All TSN channels are down. Please get on it.

• 
  ChinoAleman (@chinoalemano) reported 53 minutes ago

  Everyone's focused on $AMPG's US story. And fair enough, they're expanding fast across America. The only American 64T64R AI-RAN radio, deployed at Telus, a Strategic Partner in the DoD-funded Open6G hub next to $NVDA and $QCOM, and the CEO just said new major carriers may go straight to POs next quarter. The US story alone is plenty. But here's what almost nobody is connecting: it was never going to stop at America. On the last earnings call, CEO Fawad Maqbool pointed somewhere else entirely: "Our success being the largest O-RAN deployment in America is helping us reach out and reach further into Europe and other areas of the world". That's the strategy in one sentence. Win the flagship at home, then use that credibility as a passport into other markets. And it isn't just talk. The groundwork is already there. Receipt 1, the concrete one: AMPG signed a 5-year supplier agreement with Fujitsu Spain back in October 2024, explicitly expanding its reach across Europe, Africa and the Middle East. So when the CEO says "Europe," there's already a signed, multi-year channel underneath the words. Receipt 2 is hiding in plain sight: the United Kingdom. Look at AmpliTech's customer wall and you'll find Digital Catapult. Most people scroll right past it. But Digital Catapult isn't a random logo. It's a UK government-backed innovation organization, funded through Innovate UK and DSIT (the UK's Department for Science, Innovation and Technology). And it runs SONIC Labs, the country's flagship Open RAN testing facility. Here's where AMPG enters. Its 64T64R Massive MIMO radio was tested at the O-RAN Global PlugFest in London, hosted at SONIC Labs, with HTC's G-REIGN providing the DU/CU stack and AmpliTech bringing the radio. The only American radio in the room, validated inside a UK government-funded laboratory. Now the part that makes it interesting. Who advises SONIC Labs? All four of Britain's major operators: EE/BT, Three, Virgin Media O2 and Vodafone UK. They sit on its advisory board, shaping what they need from Open RAN vendors and acting as potential future buyers of the vendors who pass through. So picture it. AMPG's radio validated in a government-backed UK lab, whose advisory board is a who's-who of every major British carrier. The entire UK Open RAN buying ecosystem, in one room, watching the only American radio perform. Now let me be completely honest, because that's the only way this is worth anything. There is no signed UK contract. The British operators advise SONIC Labs, they do not own it, and they haven't bought anything from AMPG yet. This was a product-validation milestone, not a revenue event. Anyone telling you the UK government or a British carrier is about to hand AMPG a deal is getting ahead of the facts. A foot in the door is not a sale. But here's why it matters AMPG keeps showing up in exactly the rooms that matter. The US DoD-funded Open6G hub. The O-RAN Global PlugFest as the only American 64T64R radio to pass. A signed channel into Europe via Fujitsu Spain. And now a UK government-backed lab advised by every major British operator. And the CEO saying they'll expand to Europe. That's the pattern. The same playbook, repeated across the Western world: get the only American radio validated, get it in front of the buyers, and let the sovereignty tailwind do the rest. One market at a time. This isn't a company waiting to be discovered. It's methodically getting itself in front of every major Open RAN buyer in the US and Europe, one validation at a time. The contracts are the next step, not the first one. A foot in the door isn't a deal. But you never get the deal without it first. And AMPG's foot is now in a lot of very important doors. Still sub-$1B while all of this quietly compounds. Not financial advice. I'm long $AMPG. DYOR. 📡

• 
  Salman (@salmanesmaili) reported 54 minutes ago

  Hey @TELUS @TELUSsupport Today I spent over 50 minutes on the phone just to add ONE channel to my TV package. It’s 2026. We have AI agents, autonomous vehicles, and instant digital banking. Yet a basic account change still requires nearly an hour with customer service. This isn’t a technology problem—it’s a customer experience problem. Do better. #TelecomMonopoly #LackOfCompetition Cc: @CRTCeng

• 
  Fat chud (@neuroticbob) reported 1 hour ago

  anyone elses discord down have telus as a wifi provider?