Telus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (47%)
• Phone (28%)
• Wi-fi (8%)
• Total Blackout (7%)
• E-mail (5%)
• TV (5%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Guelph, Calgary, Anmore, Montmagny, Winnipeg, Edmonton, Steinbach, Fort McMurray, Markham, Grande Prairie, Rocanville, Brandon, Toronto, Vancouver, and Toronto county.

City	Problem Type	Report Time
Guelph	Phone	4 hours ago
Calgary	Internet	2 days ago
Anmore	Phone	2 days ago
Calgary	Internet	3 days ago
Montmagny	Phone	3 days ago
Winnipeg	Wi-fi	4 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  604atom (@604atom) reported 6 minutes ago

  @TELUS My issue was fibally resolved after a month and multiple calls to multiple phone numbers your agents gave me. Way too much effort from your customer to simply add channels

• 
  Cole Smith (@_Cole_Smith) reported 6 minutes ago

  @JimmyJDMitchell @Sportsnet Telus is in the middle of installing new internet lines in my neighbourhood. They can't finish soon enough so I can cancel my Rogers/Shaw account...

• 
  Larry O'Keefe (@VelvetCyclone) reported 8 minutes ago

  The outage map available via the internet that I couldn't turn my computer on to view and couldn't access even if I wanted to because the Eastlink, Telus, Rogers, and Bell towers had no power either?

• 
  JerryDStrong (@JerryDStrong) reported 10 minutes ago

  Why is everyone bashing Bell&Rogers. What's Telus doing? Revenue Bell- $17.5B Rogers - $15.5 Telus - $14.5B Bell/Rogers are in Toronto. Telus is in Vancouver. Telus needs to step up and support the local teams more, and stop allowing Toronto to dictate the local sports market.

• 
  Alberta fair (@mstewartbittner) reported 10 minutes ago

  @telus bad bad bad service , mistreats the elderly and offers no service

• 
  Joe Caverly (@JoeC4281) reported 11 minutes ago

  Previewing second-quarter earnings season for Canadian telecommunications companies, Scotia Capital’s Maher Yaghi made these target changes: BCE Inc. (BCE-T +2.86% increase, “sector outperform”) to $39 from $41, Quebecor Inc. (QBR-B-T +1.08% increase, “sector perform”) to $63.50 from $58, Rogers Communications Inc. (RCI-B-T +2.88% increase, “sector outperform”) to $61 from $60.50 Telus Corp. (T-T +3.44% increase, “sector perform”) to $19 from $20. The averages on the Street are $40.24, $66.12, $59.73 and $19.95, respectively. “We expect Q2 results to show early signs that Canadian fundamentals are stabilizing around wireless pricing,” Mr. Yaghi said. “However, we do not think the evidence is strong yet to support a broad-based sector re-rating given soft subscriber growth." "In that context, Rogers screens well given improving FCF, lower capex, and MLSE optionality, while BCE shares are supported by attractive valuations, with upside from Ziply and AI." "By contrast, Cogeco remains weighed down by U.S. broadband pressure, TELUS still needs a credible new action plan to address dividend sustainability, and Quebecor continues to execute well, but its valuation leaves little room for error." "Overall, we remain neutral on the group, as improving industry discipline is encouraging but not yet enough to resolve company-specific debates around leverage, capital allocation, and whether valuations adequately reflect the longer-term risk of non-traditional broadband competition." "We made a few target adjustments lowering multiples on T given growth path, lifted valuations on MLSE for RCI and medium term growth in DCF for QBR.." Source: Globe & Mail

• 
  Here Comes the Buium (@MyHockeyBurner) reported 13 minutes ago

  Going to switch to Telus if @Sportsnet650 is down this morning because of layoffs

• 
  millennialinvestor (@millennialinv16) reported 13 minutes ago

  @raygaurca I've never seen anyone hold over 500k of Telus. Not sure whether the be impressed or concerned 🤔

• 
  Big Jimmy (@BJdoubledeuce) reported 16 minutes ago

  @raygaurca Telus is ****. Put it in the s&p

• 
  Pink Isntwell (@PinkIsntwell1) reported 18 minutes ago

  @CTVNews Fk @Rogers . Everyone who deals with them should cancel all their services and switch to @TELUS. It's better service and it's cheaper

• 
  Lydia John (@LydiaJohnf5) reported 20 minutes ago

  @MrCharlesky This telus, doesn't work in Nigeria,I tried it one certain time but I was asked for passport

• 
  Shawniño (@sasieiro) reported 20 minutes ago

  @ipawskatyt Virgin Plus is Bell. I don't mind Telus. Until their customer service tells you they forgot to tell you about a 39 dollar outstanding bill that is now gone to collections because, well, they just can't be arsed. Canada has the worst telecoms set up in the world.

• 
  Norvena (@tweetNorvena) reported 24 minutes ago

  @ElbXaCZ17v52794 @Apple I didn’t ask my internet provider to set up a VPN. It was confirmed to me by Telus representatives at my door (trying to convince me to switch to their phone plan) that no provider rents a modem compatible with a VPN. He said it was impossible to use a VPN with my network.🙄

• 
  Catherine Calder (@Loricatty) reported 28 minutes ago

  @alleria_eh Bloody idiot. Here is a PARTIAL list. You are using most. X itself Your Canadian internet provider, such as Telus, Rogers, Bell, or Shaw, routes traffic over an internet backbone that uses equipment, software, and services from numerous U.S companies Apple (if using an iPhone or iPad). Google (if using Android, Chrome, Gmail, or Google DNS). Qualcomm (chips in many Android phones). Intel or AMD (if using a PC). Microsoft (Windows, Edge, Outlook, OneDrive, etc.). NVIDIA (graphics hardware in many computers). Visa or Mastercard (if paying for X Premium or making online purchases). PayPal (if used for payments). Cloudflare (many websites, including services connected to X, rely on it). Amazon Web Services (AWS) (many internet services depend on AWS, even if X itself does not). Oracle (enterprise software and cloud infrastructure used across the internet). Cisco (networking equipment carrying internet traffic). Meta (if they also use Facebook, Instagram, WhatsApp, or Threads). Adobe (if editing photos before posting). OpenAI (if using ChatGPT to write posts). GoDaddy (if they own a website linked from their X profile). Verisign (operates key internet infrastructure for .com and .net domains).

• 
  ChinoAleman (@chinoalemano) reported 31 minutes ago

  @christianAV6334 The US is the one that needs to put in the work and improve its network using AmpliTech radios. AmpliTech's radio has already been tested and is being used by a major Canadian carrier; TELUS.

• 
  e.j. 🕯️| 🇨🇦🇰🇷 | ⚽️🏒🏀🏉❤️ (@jisun_e) reported 34 minutes ago

  until the day i die i am never going to use TELUS for anything ever. i've been dealing with an insane amount of nonsense for my parents' business for the past 5 weeks and all i get is astronomical bills and no service. ******* useless ***** and i despise them.

• 
  KamehamehaKush (@KamehamehaKush) reported 41 minutes ago

  @alancross I’ve had no issues with Telus today

• 
  Hillaria (@HillariaBankz) reported 43 minutes ago

  I have a conspiracy theory that internet/cable providers in Canada are tampering with people’s service to get them to pay for upgrades or switch services. No reason @TELUS should be this stinky

• 
  samcan (@samcan123) reported 45 minutes ago

  @CDInewsletter @CDInewsletter I own Telus , But I think 🤔 there is a underlying fear of “satellite to phone technology” other than that I don’t see any other major issues. Small things like debt , dividends , market share Low immigration etc all there

• 
  REV TV Canada (@revtvcanada) reported 46 minutes ago

  @frozenmustache Appears to be an issue localized to Rogers and Telus customers. We apologize for the inconvenience.

• 
  S Murray (@stureferee) reported 48 minutes ago

  @TSN_Sports @TELUS what is wrong with tbe CFL broadcast Sound is crap

• 
  Jamie Billingham (@JamieBillingham) reported 52 minutes ago

  @TELUSsupport i’m trying to cancel an order and Telus expert chat refuses to pass on the request and is demanding a phone number. I cannot take a call right now. I do not want a call back. I want to cancel an order. Any hope of my not cancelling it, has disappeared.

• 
  Jeff Schauff (@HitmenEwok) reported 56 minutes ago

  @Rogers I know it's only a drop in the bucket but I promise I will cancel my Rogers cable the second my contract expires and switch to Telus for this. Killing Fan960 is the last straw garbage move from this company for me.

• 
  e - Settle Down Now (@settledown69) reported 56 minutes ago

  @GradySas @TELUS should step in here and open up these broadcasts with the same staff and prove why they're the telecom service of the West. Rogers Shaw is dead to me.

• 
  Doug Ransom (@dougransom) reported 56 minutes ago

  @jodyvance @TELUS They are all the same. Services are priced for maximum profit at the service level consumers will tolerate.

• 
  MicroChipped Writer Rod (The Total News Junkie) (@dartgunintel) reported 57 minutes ago

  The local Telus office wouldnt even interview me. The other job starts in late July when I was supposed to take place in a talent competition. As always ive been really surprised by how things are working out, but every time recognizing more and more ways to prevent similar problems. Even better is posting online so other people can know similar information

• 
  Eric Von Schäfer (@schafer_von) reported 58 minutes ago

  @BluelineBardown @Rogers Already had swapped to Telus because I can't ******* stand Shaw->Rogers tech support when their internet breaks because their service quality is horrible.

• 
  ChinoAleman (@chinoalemano) reported 58 minutes ago

  JUST IN: American 5G is among the WORST in the world for AI, according to Ookla. And FDD radios, like the ones $AMPG sells to Telus $T.TO, are the key. Out of 22 countries studied, the US ranks DEAD LAST in the share of throughput it gives to the uplink, and 20th in latency. That matters because AI services (multimodal AI, AR glasses, real-time apps) are uplink-hungry. They push data UP: video, voice, sensor streams. And US networks are sitting below the thresholds AI needs. Why is the US so far behind? Ookla is specific: the country leans too heavily on TDD spectrum and lacks enough FDD lowband to complement it. The networks with consistent uplink (the Nordics, UK, Australia) combine TDD midband WITH FDD. The US doesn't. Read that again. The diagnosis is literally: America needs more FDD in the mix. Now connect it to AMPG. On the Tier-1 carrier deployment we've discussed, AMPG supplies the FDD mid-band radios. Two of the five radios per sector, in the exact band Ookla says US networks are missing. So the logic writes itself. If the US wants 5G that's actually ready for the AI era, Ookla says it needs network investment and more FDD. That's capex. And capex on FDD radios is precisely the buildout AMPG sells into. And this lines up with everything else pointing the same way: the $66B TELUS plan, the FY2027 defense spend, the sovereignty push, the AI-RAN validation. More American network investment, in the exact areas AMPG serves. The diagnosis (US needs FDD and network investment for AI) points straight at AMPG's lane. America's 5G isn't ready for AI. Fixing it means building more of exactly what AMPG makes. This is not financial advice. Do your own research. I'm long $AMPG.

• 
  Birdy. (@thirtyspace) reported 1 hour ago

  @Snaplandscaping @mattsekeres @TELUS Ha. They offshore to China and India. Good luck with that. Never trust corporations.

• 
  Jambon radio (@Aluminumovercst) reported 1 hour ago

  @Eggs_and_Jakey Telus is who we use in bc Although their customer service and no paper billing drives me absolutely mad. Seems to be the lesser of the evils imo