Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (48%)
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Phone (27%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Surrey, Brampton, Victoria, Edmonton, Calgary, Vancouver, Winnipeg, Langley, Milton, Toronto, Grande Prairie, Montréal, Wetaskiwin, Maple Ridge and Nanaimo.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey |
Wi-fi | |
| Brampton |
Phone | |
| Victoria |
Phone | |
| Edmonton |
Wi-fi | |
| Calgary |
Internet | |
| Vancouver |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Triggz Gyalanari 🦍
(@triggz_34) reported
You see when I’m playin music in my car….. nuh badda mek dem service canada scamma calls reach my phone seen. Oh. @TELUS
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Mikaufoxy 🐶💣🌻🇺🇦 #WearAMask 💉x3
(@Mikaufoxy) reported
So @TELUS is also harassing my roommate and I at home too. They've been making phone calls almost daily, and it's getting really annoying when they make a phone call and I'm in the middle of a stream. Leave us ******** alone!
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Geoffrey Cann
(@geoffreycann) reported
Customer relationships are contestable. They are particularly contestable right now because of #digital innovations. The company that makes me a fan of their service and not blame me for accounting problems is going to win. Not @TELUS
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Nirbhau
(@DhillonWrites) reported
Anyone else having issues with Telus mobility internet in Brampton?
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Adi Lally
(@adilally3) reported
@TELUSsupport well I would like to file a complaint against Telus fibre bulid team for playing the blame game on township. Thank you and I would like ticket made with it.
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EMO LEBLANC™©® RECORDING ARTIST 🇺🇸
(@CountryMusicEmo) reported
Been having trouble with Pomelo health platform ... then I find out it is by @TELUS Enough said !!! #abpoli @UCPCaucus
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sirHermitCronefromHHT
(@Ashleychasesno1) reported
My cable box played in April fool's joke on me. After I went out for a walk I came back in to watch a movie off the pvr & found that the image was shrunk down to 1 quarter size of my TV screen & shoved up in the corner. WTF, thankfully the nice staff at Telus helped me fix it.
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jeanm
(@JeanmJeanmackay) reported
@TELUSsupport I think it’s total BS. If you are a valued customer it should not make a difference! What a waste of my time. The question that remains is do you really value your customers? Not a big deal for many of us to change providers. Smarten up #Telus
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Missy
(@xX___Missy___Xx) reported
@kim_siever @djillk1 Losing AGT for Telus was horrible. Is horrible.
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Andy 💉 🇺🇦 🇨🇦Я стою з Україною
(@UncleRee1) reported
I am infuriated by a company that has TWICE now been asked to send a bill. Nit one in nearly 6 months. Currently my TV and internet are down despite me phoning earlier (on hold for an hour) to report a payment. FFS. On hold AGAIN now. @TELUSsupport @TELUS #yql
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Kery Long
(@kerylong33) reported
@TELUS I had a great customer service experience with Cat on the mobility billing team.
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Guillaume #ProtectTransKids Duteaud 🥑🔰
(@g_duteaud) reported
Hi @TELUS @TELUSsupport I ordered a new phone a full week ago and the delivery process is apparently stalled with no one answering my emails, what's up with that? Reallllllly not a great start to a new customer relationship.
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step from step brothers
(@DungHummer) reported
******* Telus is in my community upgrading **** and just taking the internet out intermittently. A heads up would have been nice you *****, can’t WFH with this **** going on
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Velislava
(@shavka87) reported
@opendna @bysylvia_a @Meta Exactly. Is there any public information available that would support connection between Telus and Kremlin or this lady Olga and Kremlin? Looks more like a conspiracy theory. Otherwise I agree that BG Facebook sucks and it's not moderated objectively.
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addison
(@killieo_) reported
@TELUS can you get your ******* **** together and fix my wifi because if my wifi keeps dying tonight its not gonna be the only thing
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Bubba
(@Bubba82706995) reported
@VancouverSun @TELUS Decisions usually lead to choices! Choices can lead to bad outcomes! Bad outcomes can lead to self destructive outcomes! Bingo! Cured!
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Lexi 🌾 is a very mean girl
(@Lexi_InTheCave) reported
y'all complaining about housing prices and the job market but what I'll never forgive boomers for is being the reason Telus doesn't include an input button on their optik television remotes
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✷*:.｡. ry .｡.:*✷
(@nalyrr) reported
was on call with the telus guy for a half hour trying to fix some **** n omg? he was flirting with me and i was flirting with him ?? the problem isnt fixed so they are gonna call me again next week n the telus man said "i look forward to speaking with you again miss ry" WHAT
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Cheddr
(@cheddrR6) reported
.@TELUS fix your ******* internet for gods sake
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Irish Gal
(@irishgalinoz) reported
@RealFionaO @TELUS WTF? Creepy and inappropriate
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I used to pray to recover you. Ach, du. #darcyARC
(@doxovermilhous) reported
So the police sirens are here to guide me away from the people who tortured me my entire life, who likely monitored my home internet using @SASKTEL,and then likely Chris Koene at @Telus, never mind that it’s not hard to do anyway, allowing them…
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Carmelo
(@RealCarmeLITo) reported
@TELUS it would be great if your tech support actually helped instead of just passing me off and wasting my time
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tutorkag
(@tutorkag1) reported
@nationalpost @TELUS "Extra Medical Bills?!" US writer?this is Canada - Galen Weston competition? Connectivity Vital service yes - Telecom gouging un captured demographic - 74 years - disposable income margins - Senior Code Camps?
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Kyris 🔜 FE2022 🇨🇦🏳️🌈
(@NS_Kyris) reported
So that being what it is @TELUS @TELUSsupport I like your advertising style got any good plans I have a need for good service
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Sylvia Atipova
(@bysylvia_a) reported
I removed a tweet from yesterday, which implicated the name of a woman who has left @Telus in 2017. The fact that @Meta subcontractor who is supposed to moderate #Facebook in #Bulgaria is downright harmful remains. This is the issue here. This is the real fight.
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layer:13 ego …φ(。。*)↊
(@egomackey) reported
i have the money telus jus pisses me off **** them
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Kami Harrison
(@kami_harrison1) reported
Hey @TELUS, I’m getting really tired of paying my full bill and only getting service about 1/3 of the days in the month. Rural hub has been trash SW of Calgary for weeks now, what gives?
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jeanm
(@JeanmJeanmackay) reported
@TELUSsupport Interest that someone from Telus can come to my door and reduce my monthly bill by $20 a month plus give Telus home security. Why did I waste 3 hrs of my time on the phone with your useless customer loyalty department?
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OF-2 Vancouver 3X 🇺🇦
(@2_vancouver) reported
@creole62 PS the #telus router is not under my control! It's @TELUS 's so called wi-fi offerings throughout the city. Shaw Go never fails to work...
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🐹PlatnumHam🐹
(@PlatnumHam) reported
Hey there @TELUS @TELUSsupport I'm a little frustrated that PureFibre isn't available in my area yet. More frustrated that I'm paying more for 100 down 35 up than people are for gig internet. Make it make sense.