Telus Outage Map

The map below depicts the most recent cities in Canada where Telus users have reported problems and outages. If you are experiencing problems with Telus, please submit a report below.

Telus users affected:

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• Cynthia (@cynthiiaaxo_) reported 4 minutes ago

  Thanks for sending an idiot technician to my place to play with some grass outside and then leave. Why would they not buzz my apartment number when they are here or call me? Bye SHAW! I’m going with Telus!!! @Shawhelp

• Gaurav (@Gaurav78607410) reported 8 minutes ago

  @TELUSsupport Hello, I m Telus mobility customer. I have current due around 600$ but I didn’t use my connection for last 3 months as I was out of country for some urgent travel and had asked to hold connection by calling customer Care before I left seems which wasn’t taken care.

• Everyone has something to learn from somebody. (@DeceitinDrugs) reported 10 minutes ago

  @TekSavvyBuzz @Bell Add in @Telus with countless hidden fees. Every time you press a button you are charged. Its tantamount to #highwayrobbery of low & middle income Cdns. This refers to services for shi..ty TV slow internet despite touting high speed fiber optic internet. What a farce!!!

• Etienne Fortin (@efortin76) reported 14 minutes ago

  @arakwar87 @TekSavvyBuzz @Bell Here in Montreal I have Rogers, Telus and Vidéotron that all supposedly compete for clients. They all mostly have their own network. I can switch from one to the other. Where are the protected regions?

• Terry Spencer (@handymanSL) reported 14 minutes ago

  @TekSavvyBuzz @Bell @TELUS is charging us over $200/ month for optic tv & internet service. The outrageous thing, we pay for 25 mbps download/upload. We barely get 8.5... wifi barely reaches out if the room where my modem is. Put boosters in, still absolutely crap speed. Very unimpressed

• Simon (@SighmanCanada) reported 15 minutes ago from Okotoks, Alberta

  @Shawhelp you guys need to get your support, apps and chat features fixed. 2 hours on chat and it just closed... The app crashed. No answer or anyone that seems to be able to help or fix an issue I've had for 5 weeks. Fed up and grumpy....@TELUS wanna buy out my contract?

• Pat Guist (@guist_pat) reported 16 minutes ago

  @TELUSsupport Does anyone have the problem you phone TELUS support told the wait will be an hour......use the call back option! Sit & wait phone never rings and like magic you get a notification you have VM & it’s TELUS SAYING THEYLL HAVE TO CALL BACK🤬Major Fail @TELUS

• Parker Lileikis (@LileikisParker) reported 19 minutes ago

  @IneSanity Hi! I’m a Telus D2C rep for Western Canada, and would be happy to help with your internet issue and save you some money! Feel free to send me a message if you’re interested in hearing about what we can offer!

• Joe Van Snellenberg (aka Joe delivery guy) (@jvsjoe) reported 22 minutes ago

  I heard that Bell, Rogers, and Telus collectively got more than $240m from the federal Canadian Emergency Wage Subsidy Fund. Instead of using it for employee wage subsidies, Telus used it to up investor payouts, Rogers cut jobs. Bell said We'll do BOTH!

• Joel (@TheJoelEllis) reported 23 minutes ago

  Hey @Videotron Tuesday morning im walking into the closet bell or telus or rogers store and ending my service with you guys! 10/10 worst customer service and reception YOU GUYS ARE A JOKE WOULD NEVER RECOMMEND

• Rizwan Ali (@rizwanali1980) reported 26 minutes ago

  BCE, Rogers and Telus all claimed emergency wage subsidies worth a combined $225 min while continuing to pay ***, a choice that has angered some MOP and could end up complicating life for the three cod, whose outlooks depend on a no. of upcoming policy decisions going their way.

• Puck Lover (@puck_lover) reported 26 minutes ago

  @TELUS Too bad its not available 🙄

• Cynthia (@cynthiiaaxo_) reported 27 minutes ago

  Thanks for sending an idiot technician to my place to play with some grass outside and then leave. Why would they not buzz my apartment number when they are here or call me? Bye SHAW! I’m going with Telus!!!

• Parker Lileikis (@LileikisParker) reported 28 minutes ago

  @PhotoGirlAimes Hi Amy! I’m a Telus D2C rep for Calgary, and would be happy to help with your internet issue and save you some money! Feel free to send me a message if you’re interested in hearing about what we can offer!

• danders (@deanand81091879) reported 30 minutes ago

  @funny1040am It is a joke all right. What a bunch of classless losers at Bell. As soon as this contract is up I am going back to Telus for my cell phone service. I will never buy another whitecaps jersey or uniform that has the word bell on it. Bell sucks

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