Telus Outage Map
The map below depicts the most recent cities in Canada where Telus users have reported problems and outages. If you are experiencing problems with Telus, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Telus users affected:

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Calgary, AB | 130 |
Edmonton, AB | 129 |
Vancouver, BC | 120 |
Surrey, BC | 45 |
Victoria, BC | 23 |
Toronto, ON | 21 |
Grande Prairie, AB | 21 |
Red Deer, AB | 17 |
Burnaby, BC | 15 |
Cranbrook, BC | 14 |
Spruce Grove, AB | 13 |
Sherwood Park, AB | 12 |
Coquitlam, BC | 11 |
Nanaimo, BC | 10 |
Montréal, QC | 10 |
Port Coquitlam, BC | 7 |
New Westminster, BC | 7 |
Lethbridge, AB | 7 |
Ottawa, ON | 7 |
Abbotsford, BC | 7 |
Kelowna, BC | 6 |
Mississauga, ON | 6 |
North Vancouver, BC | 5 |
Chilliwack, BC | 5 |
Montmagny, QC | 5 |
Fort McMurray, AB | 5 |
Saskatoon, SK | 4 |
Richmond, BC | 4 |
Leduc, AB | 4 |
Camrose, AB | 4 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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jess. (she/her) (@jesssicrap) reported
So, nation wide @TELUS mobile outage?
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Silver&BlackCanuck (@CanuckSlvrBlk) reported
Anybody else having issues with @TELUS service today?
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Brennan (@Brenwhitehouse) reported
Anyone else not able to make calls on the @TELUS network? @TELUSsupport
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Jodie Emery (@JodieEmery) reported
@downdetectorca Cell service signal disappeared and my phone is “Searching” with no success for my Telus connection. My Telus home Wi-Fi is working though.
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Kristy S (@undomesticgirl) reported
@TELUS is mobility service down in central Alberta? I have no service and neither does my husband.
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Kristen (@notthatkristen) reported
Y’all having service issues with @TELUS right now?
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Drey (@DreyDreydesigns) reported
Hey @TELUS The smart hub is no longer worth anything. Service is throttled, unreliable and need to upgrade! #starlink is where I’m going.
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Steve C (@vanisle7) reported
@TELUS celluar network is down up here in FSJ! Any idea when that'll be fixed?
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CCP🤮 (@SARSCOV02) reported
@TELUS I have no mobility service on my cellphone. Can’t make calls and work. You have to pay my mobile bill now…
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DAPPER DON DHARSHI • K A M I L • (@SoloFlow786) reported
Anyone else have no network with Telus?
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Netkid (@netkid23) reported
@EBCArtWork @TELUS Bell network too. Must be widespread
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CCP🤮 (@SARSCOV02) reported
@TELUS I need an answer quick! No service in Vancouver.
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Mike Wells 📸 (@mikewellsphoto) reported
@TELUS @TELUSsupport Phone just lost service entirely in Calgary. No voice or data whatsoever. What's going on!?
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✦ ky ✦ (@drainolympics) reported
Why I got no cell service HUH telus
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Courtney Cox (@Synaesthesia24) reported
@TELUS hey whats going on ? I can't send text and only emergency calls ???