Telus

Telus Outage Map

The map below depicts the most recent cities in Canada where Telus users have reported problems and outages. If you are experiencing problems with Telus, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Telus users affected:

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 107
Vancouver, BC 105
Edmonton, AB 92
Surrey, BC 28
Toronto, ON 22
Victoria, BC 19
Grande Prairie, AB 18
Oliver, BC 12
Coquitlam, BC 11
Burnaby, BC 10
Montréal, QC 9
North Vancouver, BC 8
Red Deer, AB 6
Nanaimo, BC 6
Kamloops, BC 6
Whitecourt, AB 6
Abbotsford, BC 5
Saskatoon, SK 5
Blairmore, AB 5
Lethbridge, AB 5
Montmagny, QC 4
Smithers, BC 4
Richmond, BC 4
Ottawa, ON 4
Port Coquitlam, BC 4
Langley, BC 4
Chilliwack, BC 3
Duncan, BC 3
Gibsons, BC 3
Kelowna, BC 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • raymondsnow raymond snow (He/Him) (@raymondsnow) reported

    @bryangcowell @TELUS I wonder how much money does it cost @telus for customer retention in terms of HR and overhead plus the discounts to keep customers. I wonder if they hard better pricing overall and not appear to engage in “drip pricing” would this savings be more than this plan revenue

  • MakeITWorkPC Make IT Work (@MakeITWorkPC) reported

    @sjperryCA Some mobile service providers only accept credit card for payment such as Koodo (owned by Telus).

  • NelsonTammany Nelson Cavalheiro (@NelsonTammany) reported

    Yes, multi-billion dollar corporation like TELUS just cannot survive without hammering Canadians with this additional 1.5% charge. Inflation is wiping them out. They need the CRTC to help them rip Canadians off even more since we already pay highest cell charges in the world.

  • Elliot_43 Canceled (@Elliot_43) reported

    @dragonfly666797 Telus is the worst. Would cancel right now if it didn't cost me buckets

  • RonStoneman7 Ron Stoneman (@RonStoneman7) reported

    @plkatv @Bell @Bell_Support Where in Canada bud. No issues here with Telus Fibre on the west coast.

  • Me93225228 🇺🇦 Vaccinated Me 💉 💉 💉🇺🇦 (@Me93225228) reported

    @Miss_KittyCat80 @TELUS I had really good service from Shaw the other day.

  • ABClm8 CherM (@ABClm8) reported

    @edmontonjournal Ya, it’s called the cost of doing business. Telus doesn’t make enough on it’s crappy product & service? Please…

  • pfak Peter Kieser 🍁 (@pfak) reported

    @chex383pub @Speedtest It's 2 links. 1 TELUS Fibre and 1 Shaw. Both 1Gbit/s. My internal network is actually my limit. Shaw has up to 1.5Gbit/s now, I believe. IIRC. Have 2 1GigE Links in LACP to my server, and 2 1GigE LACP links from my router to my network.

  • saskryan Ryan M. (@saskryan) reported

    Dear @CRTCeng please do not let @TELUS charge their users a credit card processing fee. They make enough off users, and it all balances out. My plan just went up $15/month, yes it's for twice the data but I never maxed out my data before so I'm paying for a service I don't use.

  • tina_j_ TinaJ (@tina_j_) reported

    @connordpeters @gar21_s @CBCNews and which company would that be, i pay telus ,shaw , rogers never any trouble, so which company?

  • livewire898 Bob's your Uncle (@livewire898) reported

    @cferlisi @_pandawithavee_ @CityNewsTO Also think about this, Telus already knew they would have processing fees on credit cards so they would of accounted for that in their pricing plans on everyone. Now they are seeking to add that again to their pricing as another service fee.

  • maximumbunk Judas Booth (@maximumbunk) reported

    @TELUSsupport Why am I unable to submit a support request through your MyTelus app? Why, when I get to the front of the Telus Assist queue, I get bumped to the back 4 times?

  • adamcgregorada Ada (@adamcgregorada) reported

    @nationalpost Ill cancel my landline for starters. #telus

  • WhiteBuffaloSon Heard with Trevor - Buffalo Son (@WhiteBuffaloSon) reported

    @CTVNews Telus that paid their board additional compensation nearing $30 million dollars last year. Telus who's CEO an extra $20 million dollars in compensation last year. Telus who charges 6 times more than the most expensive service in the UK.

  • Elliot_43 Canceled (@Elliot_43) reported

    @dragonfly666797 I used Roger's for 14 years. Switched to telus and barely have service half the time. Always says 4 or 5 bars and says unstable connection constantly.

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