Telus

Telus Outage Map

The map below depicts the most recent cities in Canada where Telus users have reported problems and outages. If you are experiencing problems with Telus, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Telus users affected:

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 87
Calgary, AB 74
Edmonton, AB 50
Surrey, BC 30
Montmagny, QC 22
Toronto, ON 21
Langley, BC 17
Victoria, BC 13
Grande Prairie, AB 9
Montréal, QC 8
Spruce Grove, AB 6
Nanaimo, BC 5
Burnaby, BC 4
Richmond, BC 4
North Vancouver, BC 4
Chilliwack, BC 4
Maple Ridge, BC 4
Sidney, BC 3
Prince George, BC 3
Whistler, BC 3
Duncan, BC 3
Kelowna, BC 3
Coquitlam, BC 3
Kamloops, BC 3
Winnipeg, MB 3
Brampton, ON 3
Burlington, ON 2
Dawson Creek, BC 2
Ucluelet, BC 2
Leduc, AB 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • LionOfJudah1965 Lion Of Judah (@LionOfJudah1965) reported

    TELUS EPCOR, FOLD OR I RAT YEWS OUT DAMN QUICKLIKE

  • JamieBoisvenue Jamie Boisvenue (@JamieBoisvenue) reported

    @samvictoria4005 Except the reason I switched to Fido is because Telus had consistently crappy service and they’re overpriced.

  • aman61bc wayne stirling (@aman61bc) reported

    @WeAreCanProud @PierrePoilievre I had service with Telus. My bank card worked in the ATM. So what if my debt card didn’t work at Timmies, I paid cash. You all remember cash.

  • nelsonnightly Nels (@nelsonnightly) reported

    @BodenschatzRyan lmao no. I pay for Telus to not have bell or rogers **** service. You guys made your choice

  • Tokyo_Drift19 Elyn (Էլին) (@Tokyo_Drift19) reported

    3 companies should not control telecom in 🇨🇦 anyways. That’s a ******* joke. Friday was Rogers, tomorrow might be Bell. The next day might be Telus. Like, we’ve set ourselves up perfectly for **** like this.

  • LuvCan47 Pratik (@LuvCan47) reported

    @Rogers I still don’t have internet in my home!!! I live in Brampton in L6X postal code!! Please help or simply tell us you can’t fix so I know that I have to go nearest #Bell or @TELUS store and get the new modem!! I am not tired and little more frustrated!! Please help!

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    Outage. People: Can't get radiation therapy or call 911. Police: Our lines are down. Border: All lines down. ISED: I spoke to Rogers to share your frustration, all telco's are helping. Bell/Telus: get 50$ off if you switch. #CRTC: Canada has a world class communications system.

  • Altavistagoogle Altavistagoogle🇨🇦 (@Altavistagoogle) reported

    @Graham_DrinkBox Have some redundancy like you do now though. Bell and Telus aren't imune to outages. A local outage is just as annoying to an affected customer.

  • JoshuaDoerksen your name (@JoshuaDoerksen) reported

    Also as far as Telus is concerned I’m single. If they decide to not give me a good deal I can cancel and my “roommate” will just start a new account with all the perks. After a few years I will be off the books and a “new” customer myself if my “roommate” doesn’t get a good deal.

  • avi_karp Avi Karp (@avi_karp) reported

    Don't worry @Bell, you're not the only telecom to hang up on me. @TELUS did as well

  • rocknorris Rock Norris (@rocknorris) reported

    @TLeafTO @Shelly69839779 @dbeggs13 I’d also really like to know how many essential services are tied to private companies? City of Ottawa warned that their call Centre was down. The Canada Revenue Agency was down. Presto worked because they’re tied to Telus but Metrolinx was down. That’s a LOT of critical services

  • FitzDrum Michael🇺🇦Fitzgibbon (@FitzDrum) reported

    What bugs me most about @Rogers meltdown is having no choice but to remain a customer. Not moving mobile to @Bell because I keep mobile/internet with separate carriers precisely for outage events. And @TELUS is useless on int’l service. So I have to put up with Rogers’s crap.🤬

  • NerdyLecture Nerdy Lecture (@NerdyLecture) reported

    @HollieFelix @TekSavvyCSR I asked about switching to DSL which is slower than what I have, but it would need to be setup as a new service. Telus has no internet where I live and Bell has the same speed limits as what TS has on offer. (Makes sense as they resell it.) Going month to month with Rogers.

  • dplawiuk dplaw (@dplawiuk) reported

    @jm_mcgrath If we think the cause of the issues with Rogers are greed or incompetence, then the solution would be a mass migration to their competitors (Bell, Telus, and a 1/2 dozen regionals) showing that we value reliability above all else. Seems more sensible than revenge firings. No?

  • IAmTheHermit1 🛑IAmTheHermitTTV (@IAmTheHermit1) reported

    @RogersHelps You’re service still sucks glad i moved to telus

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