Telus Outage Map

The map below depicts the most recent cities in Canada where Telus users have reported problems and outages. If you are experiencing problems with Telus, please submit a report below.

Telus users affected:

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• Sandeep Singh (@sandeep_iiml) reported 2 days ago

  @TELUSsupport The person manning your store at CenterPoint mall, Toronto at 7 PM , July 23 was clueless about your apple standalone watch plan. He was rude and unhelpful. Even asked me to close my account with Telus and not to come back to Telus ever. When I asked his name..

• JayDawgTDot (@JasonGagne24235) reported 2 days ago

  @TELUSsupport If you had a call center in Canada, it wouldn't be an issue. Instead, you're leading with profits over service and the customer pays at the end. Telus used to be different, customer focused ... Now, you're no different then @Bell and @Rogers . Shame!

• Chris Faxon (@faxon99) reported 4 days ago

  @Rogers after 20mins of navigating their maze of options they return "We are too busy to answer your call, try again another time, goodbye" #awful #disgraceful #shaw. Do yourself a favor a go to @TELUS or @Bell

• David🇨🇦 (@DavidKe1ly) reported 6 days ago

  If you get a call from @TELUS, @Bell, @Rogers or any phone company offering “40% off” and asking you to verify your name — don’t do it. It’s likely a scam, & they may record your answer to impersonate you later. Tell them you’ll call back using the official support number instead

• Ali (@Ali96019865) reported 7 days ago

  @rogers @telus @bell how on earth is there no signal and so many dead spots in cellular coverage in Huntington Hills and Beddington? This doesn’t even happen in third world countries.

• TheSorryGirl (@TheSorryGirl1) reported 11 days ago

  @TELUS @TELUSsupport @Bell Listen you guys, the service in Newfoundland for cell phones is absolutely atrocious. I’m paying 254$ a month for 3 phones and where I live if I don’t have internet I don’t have service. Figure this out or I’m not paying my bill anymore.

• John Argus🇨🇦🇬🇧🇮🇱🇺🇦 (@JohnArgus5) reported 15 days ago

  Bell fired most of its staff years ago. So did Rogers. And probably Telus for all I know. They now subcontract service calls as well as customer service to the lowest bidder, who then hires the cheapest possible employees, usually immigrants or foreign workers. I've had Rogers for 10 years and had a number of service calls over that period and I don't think a single one spoke unaccented English.

• Anwar Abdi (@RealAnwarAbdi) reported 17 days ago

  @TELUS has the worst customer service. If I had known, I never would have left @Bell. Instead of helping me, your agent Ana spent the time arguing. Disappointed.

• x - AMC Diamonds (47-28-5) (@MattyPlumz) reported 17 days ago

  Why the hell don’t cell phones run off of satellites? Why do these bullshit company’s INSIST on bullshit service all the time? Why do we pay $100-150 a month for absolute trash *** service? It’s absurd. Please explain to me @Bell @TELUS @Rogers #OneBarStar #EverywhereIGo #SoDumb

• Canada=Becoming Authoritarian Rapidly? Noooo! (@mike00617140414) reported 22 days ago

  @CityNewsTO @Bell just fu*king sux ***! Cancel CRAVE, do anything to NOT Support Telus, Rogers and Bell!! They are watching the government assault Canadians over and over.

• Graf von Zippilen Correct Commentary (@TankiesFTW) reported 23 days ago

  @AmazingZoltan For phone landlines and Internet services: search the Internet for reviews. And remember: DON'T go with Big Providers like Bell, Telus, and Rogers (which now includes Shaw). Their customer service and technical support #STANK!

• Eamon Hoey (@EamonHoey) reported 25 days ago

  @JimboStanford @AkshayAnchor @CTVNews Jim The DST was designed to fund, Bell, Telus, Rogers, CBC, and CTV. The history of the DST serves to ask why did the CRTC continue to support and industry of monopolist who take from the pockets of CDN workers.

• LallyA (@LallyAd) reported 27 days ago

  @Bell_Support bell I love y’all’s holding music @tatemcrae something tells me bell slay’s 👊 with the fastest 5G speed and LTE and better customer service then @TELUSsupport Telus holding music is so **** it’s sounds like they went on eBay and hired some idiot.

• Steve Coville 🇨🇦 (@SteveCoville) reported 27 days ago from Hornepayne, Ontario

  @hendrikpape @phillstaf @Bell That's a wild looking map. You would never think it with Telus's coverage

• LallyA (@LallyAd) reported 28 days ago

  Dear @Bell_Support and @Bell please bring your fibre service to BC your guys mobility is way better then @TELUSsupport even tho yall use a ran. But please bring yalls home service to bc lower mainland all Telus enjoys doing is screwing there customers over.

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