Telus

Telus Outage Map

The map below depicts the most recent cities in Canada where Telus users have reported problems and outages. If you are experiencing problems with Telus, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Telus users affected:

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 126
Calgary, AB 102
Edmonton, AB 69
Surrey, BC 61
Victoria, BC 29
North Vancouver, BC 26
Toronto, ON 25
Grande Prairie, AB 22
Burnaby, BC 17
Nanaimo, BC 16
Coquitlam, BC 15
Oliver, BC 13
Richmond, BC 9
Delta, BC 8
Kamloops, BC 8
Montréal, QC 7
Chilliwack, BC 7
Ottawa, ON 6
Red Deer, AB 6
Lethbridge, AB 5
Blairmore, AB 5
Langley, BC 4
Duncan, BC 4
Kelowna, BC 4
Coquitlam, BC 3
Sooke, BC 3
Parksville, BC 3
Montmagny, QC 3
Courtenay, BC 3
Mississauga, ON 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • KevinSMcArthur Kevin McArthur (@KevinSMcArthur) reported

    Unfortunately @telus / @TELUSsupport continues to have a full data outage in Sooke. Good news is shaw is back online and so is the power...

  • Spliffmagee Spliff Magee (@Spliffmagee) reported

    @TELUS what is going on with your service in the interior of BC? Floods, power outages, people stranded on the highways and your service is working like crap!!! This is how you function in an emergency

  • RakeshP14092484 Rakesh Pathak (@RakeshP14092484) reported

    @TELUS longest wait time in customer service Keep it up telus

  • 2luved 🇨🇦 (@2luved) reported

    @kinsonalley @AnthonyFarnell @TELUS Have had to put on call silencing/silence unknown callers/phone numbers - because of robocalls because yes, got so bad- it’s been wonderful. I text family/friends anyway. So nobody needs to call me.

  • CameronChinery Cameron Chinery (@CameronChinery) reported

    @TELUSsupport is there a reason the telus network is acting up, losing signal on optik TV and can't find network to sign into wifi, it's not logging in and when it does it kicks me off within minutes

  • marxismfriends La tristesse durera toujours (@marxismfriends) reported

    @kamibear15 According to the internet theyre all down rn fr, lots of people having issues. The last few days i think telus and a few other providers went down too

  • xShawnyboy xShawnyboy (@xShawnyboy) reported

    @TELUS @TELUS only cares for the money over ($100 a month) they don’t want you to cancel something that you don’t use at all. I was told I can’t cancel until next October that ******* bullshit yo

  • men22408498 Eric Meng (@men22408498) reported

    Telus internet is ****** terrible!!! 🤬🤬🤬🤬🤬

  • olluigitime ~your little turbo virgin~ (@olluigitime) reported

    @JustaDoozer Jsnqkcjs yea damn. Telus did go qown while i was at the bank trying to grab the money to pay for it tho😭 rip to the entire bank system being dependent on a phone company

  • kristadb1 The Sins We Seek 61535/110000 words (@kristadb1) reported

    @skyladawn When I worked at Telus, I would dream about cell phone bills and my inability to fix them. It was hell.

  • VDoesntKnow Val 'The Pal' Lavender (@VDoesntKnow) reported

    @unormal walks into a Telus kiosk and recreates that one scene from The Good, The Bad & The Ugly but with display phones

  • AmFlus Wolf_am_Flus (@AmFlus) reported

    @RyanVoutilainen I lived in BC in the early 70's; a young hippie from the States, Campbell River and Van. Nothing even close to this has ever happened to BC in my life. I was last there working for Telus during your strike 2004-5 or so. This is bad. I'm thinking more 1% than climate change.

  • DJDomG DJ Dom G (@DJDomG) reported

    @TELUS @TELUSsupport Business support is an absolute nightmare to deal with. It takes multiples calls in just to get the right person on the line. Once you have them on the line they hang up on you. We are making simple requests and they struggle! #telus

  • xShawnyboy xShawnyboy (@xShawnyboy) reported

    @TELUS @TELUSsupport you have to be the worst company to ever exist.

  • kinsonalley Allyssia Atkinson 🇨🇦🧡 (@kinsonalley) reported

    @AnthonyFarnell I’m with @TELUS and they have this new feature called Call Control. People have to manually enter a number they’re given when they call in order for it to go through my phone. My phone never rings now. It’s beautiful!

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