Telus

Telus Outage Map

The map below depicts the most recent cities in Canada where Telus users have reported problems and outages. If you are experiencing problems with Telus, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Telus users affected:

Less
More

telus Hero Image

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 140
Calgary, AB 112
Edmonton, AB 102
Surrey, BC 68
Sherwood Park, AB 67
Toronto, ON 47
Burnaby, BC 41
Victoria, BC 33
Red Deer, AB 14
Richmond, BC 11
Chilliwack, BC 11
St. Albert, AB 10
Montréal, QC 10
Salmon Arm, BC 10
Langley, BC 9
Kelowna, BC 9
Trail, BC 9
North Vancouver, BC 8
Ottawa, ON 7
Kamloops, BC 7
Prince George, BC 6
Delta, BC 6
Nanaimo, BC 6
Maple Ridge, BC 6
Courtenay, BC 6
Beamsville, ON 6
Abbotsford, BC 5
Mississauga, ON 5
Airdrie, AB 5
Cranbrook, BC 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • ALadyTess ALadyTess (@ALadyTess) reported

    @VancityReynolds Why cant we get this in Canada?!?!?! Telus sucks man help us out

  • jess_2728 Jess C (@jess_2728) reported

    @ClaudiaBDesigns @TELUS Mine too!! Hoping they fix it soon 🤞🏻

  • Bhaaaby_Brown Sọrọ Sókè (@Bhaaaby_Brown) reported

    Telus bout to wonder what’s going on cause i have 50gb and every month never go past 10gb. This month I’m almost at 20gb and i used 15gb of those in the past two days 🤧

  • jeon_tk rons ᴮᴱ ⁷ 🧨 (@jeon_tk) reported

    telus fix ur shtty *** wifi

  • raydeeoh_ chelsea (@raydeeoh_) reported

    As a new customer, I am livid! You are not fulfilling the agreement of contract @TELUS and no one can give me an answer of where this TV is. Can someone explain why it is taking so long but I can buy the same TV today at Costco! What’s taking so long!

  • seachellesocial Michelle Mlcak (@seachellesocial) reported

    So, so, so beyond upset that @Shawhelp locked me into a contract without my knowledge. No spoken word, no signature, nothing. @TELUS has an incredible #BlackFriday deal and I just wanted to see if Shaw had a lower cost I could take advantage of. Not a happy customer right now.

  • hezzie7 Heather Lewchuk (@hezzie7) reported

    @CoffeeIsAFood We had internet issues in Anders starting in the am. Zoom crashed, At Home Learning crashed, no Telus tv. Still not up to speed. Guess more people are working from home again.

  • J_Coxy78 John Cox (@J_Coxy78) reported

    @Fidomobile just finished a webchat. Was looking to revamp 3 lines + hardware set up. Sadly, as an 11 yr loyal customer your offer was $600 more over 24 month vs offer from Telus. Any chance we can make something work to keep me for 2 more years so we can celebrate 13 years!

  • foogison madison alexander (@foogison) reported

    @ShrtCrctYT @LinusTech @ASUSUSA Telus in Vancouver told me we were only allowed to use their crap box!

  • e_vawn Yvonne (@e_vawn) reported

    @jaypjoe I never got them from other things and when I asked Telus they said that they can only go through if my phone is on LTE. So I just stay on 3G lol

  • raydeeoh_ chelsea (@raydeeoh_) reported

    Hey @Shawhelp are you interested in a new customer? Can you help me with my TV and internet and give me a better rate and service than Telus has given me?

  • TheOnlyUrber Gooben Paul (@TheOnlyUrber) reported

    @TELUSsupport Hi , I am having trouble accessing anything on the My Telus App. It signs me in all but I can’t pay bills or access my info

  • XxPapaKxX Papa K (@XxPapaKxX) reported

    @TELUS My ex started smoking crack and just disappeared. Single fatherhood is a huge problem as well.

  • WetmoreR Randy Wetmore (@WetmoreR) reported

    Classic @TELUS your sales agents lied to me about my move and about being able to setup things on the other end. Now I'm stuck on hold with people who have no answers other than that's too bad. Why are you allowed to use shady business practices to lock people into contracts?

  • AndremmackoM André M Macko (@AndremmackoM) reported

    @TELUS Why would anyone buy it if TELUS can't provide the tower service?

Map Check Current Status