Telus

Telus Outage Map

The map below depicts the most recent cities in Canada where Telus users have reported problems and outages. If you are experiencing problems with Telus, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Telus users affected:

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 127
Calgary, AB 116
Edmonton, AB 112
Toronto, ON 63
Sherwood Park, AB 57
Spruce Grove, AB 39
Victoria, BC 39
Surrey, BC 33
Burnaby, BC 30
Montréal, QC 21
Langley, BC 16
Brampton, ON 11
Red Deer, AB 10
Kelowna, BC 10
Kamloops, BC 9
Oshawa, ON 9
Winnipeg, MB 9
Chilliwack, BC 8
Abbotsford, BC 8
Whitby, ON 8
North Vancouver, BC 7
Scarborough, ON 7
Lethbridge, AB 7
Vernon, BC 6
Richmond, BC 6
Whitehorse, YT 5
Regina, SK 5
Peterborough, ON 5
Coquitlam, BC 4
Airdrie, AB 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • robohorgan Horgan reads Joyce (@robohorgan) reported

    They paid him a big Telus sign in a three-year agreement — unanimous agreement — that we had such power. I didn't see this appalling 1/4

  • jullyauau la brebis galeuse (@jullyauau) reported

    i'll never buy another phone with @TELUS again! 1 week waiting a tracking number and nothing yet!! their support just say "call us", i bought it on line, i dont want to call anyone! terrible support @TELUSsupport! i dont even have an estimated shipping date. I totally regret it😭

  • Canadian_Guano Nobody's Fool (@Canadian_Guano) reported

    @Telus push to hard, finally made the move to Shaw for the home phone. Sounds like the neighbours will be doing the same. These butcher installations for Fibre are not worth the headache & Telus's home phone service is no longer a reliable option.

  • Gamer_6440 Nunyo Bizz (@Gamer_6440) reported

    @TELUS You can still see the crease down the middle when the phone is opened up… until @SamsungMobile fixes that, there is no way i could own one.

  • pepesil20310597 pepesilvia (@pepesil20310597) reported

    @TELUS your service people were 2.5 hours late to set up my home service. Weren’t even able to set it up because the fibre line you ran was faulty… great company

  • MarjOlson88 Marj Olson (@MarjOlson88) reported

    @MJPatchouli Trying to download my Vax confirmation from Ehealth (a Telus product) and errors all over the place. Lots of loops back to the previous page. Can’t see any of my reports.

  • Michell16715337 Michelle K. (@Michell16715337) reported

    @SkipIsChris @telus is horrible for this.

  • stephaniepost Stephanie Post (@stephaniepost) reported

    @TELUS so much for customer loyalty. Apparently being a customer for over 15 years does means jacking a monthly cost $84 per month for the SAME service. Time to see how much better your competition is…

  • JennSj Jennajay (@JennSj) reported

    @TELUS I get put on hold for hours…have to fix and troubleshoot my own internet problems and my internet disconnects constantly…what am I paying you for? .. worst customer service ever 👎

  • Vestor7 VST7 (@Vestor7) reported

    @AlexDelarge6553 $MJLB HANDS DOWN... Mark this Post, will become a NAS Stock within 18 months. Once they get Certification @ anytime now, it's off to the Races. Partnership's with 2 NAS Stocks Telus/$TU & Iridium Satellite/$IRDM Takes $MJLB Global $MJLB The ONLY Public ELD Fleet Tracking Company

  • a_m_s_ns 𝙰.𝙼.𝚂. 🇨🇦 (@a_m_s_ns) reported

    ... Then, at the new provider, I had to wait on the phone a HALF HOUR with Telus tech support, answering question after question, so they could release the number!...

  • andreahuncar Andrea Huncar CBC (@andreahuncar) reported

    @TELUSsupport hi Telus I have been on hold for over an hour looking for technical support

  • ItzBahh Shae (@ItzBahh) reported

    @OUTL4Wofficial Yeah Shaw is terrible I switched to Telus 1gb up and down never going back to Shaw haha

  • james82603504 james (@james82603504) reported

    @AskPlayStation 2nd ps5 sleep mode issue. When I got my ps5 I noticed that my cable tv was skipping and freezing. Coincidence? No. I even switched from Shaw to Telus (cable provider Canada)not having connected the two yet. Day one the same problem. Continued->

  • kingofsnight nathan clearihue (@kingofsnight) reported

    @elks @TELUS It was at that moment that Wilder Jr knew he would never be a horse whisperer.

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