Telus

Telus Outage Map

The map below depicts the most recent cities in Canada where Telus users have reported problems and outages. If you are experiencing problems with Telus, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Telus users affected:

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 133
Vancouver, BC 124
Edmonton, AB 121
Surrey, BC 29
Toronto, ON 25
Grande Prairie, AB 23
Victoria, BC 18
Cranbrook, BC 12
Red Deer, AB 11
Burnaby, BC 11
Coquitlam, BC 11
Nanaimo, BC 10
Montréal, QC 10
Lethbridge, AB 9
Abbotsford, BC 7
Kelowna, BC 7
Port Coquitlam, BC 7
Montmagny, QC 6
Ottawa, ON 6
North Vancouver, BC 6
Whitecourt, AB 6
100 Mile House, BC 5
Mississauga, ON 5
New Westminster, BC 5
Richmond, BC 4
Chilliwack, BC 4
Cochrane, AB 3
Leduc, AB 3
Langley, BC 3
Saskatoon, SK 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • RossGoodfellow2 Ross (@RossGoodfellow2) reported

    @nspector4 What? Now Telus is going to run fiber up my...as long as they fix the WiFi first.

  • TestTes43537535 Test Test (@TestTes43537535) reported

    @TELUS you 5g sucks. No signal at montreal airport

  • NinoV81 Нинџа_Корњача 🇷🇸🇷🇸🇷🇸 (@NinoV81) reported

    @XynnMaster @TELUS The worst provider ever. Terrible service. Can't wait for my contract with @TELUS to end. Never again

  • menzies_charles Martin Menzies (@menzies_charles) reported

    @corman_irene Simple solution. If a Dr opts to go to a pay for use clinic like Telus he than loses his ability to bill BC Med or use BC Med facilities like hospital s lab referrals or whiting prescriptions. Universal health is what makes Canada a great place to live.

  • MikeJef52847703 Mike Jeffries (@MikeJef52847703) reported

    @dockevinmcleod Right. That's why Telus model is flawed. They have a right to exist, but need their own labs & specialists. People with money who then use Telus surely will onload the public system and help the rest!

  • sqadeer Shahid Qadeer (@sqadeer) reported

    @TekSavvyBuzz @TekSavvyCSR I will ask my MP to put a ban on Teksavvy. The worst service provider . First they delayed to deliver the router and then delivered an unserviceable unit. Totally disorganized and useless company. I rather pay a bit more but stay with Roger or TELUS

  • MomKP22 Mrs. K ♓ (@MomKP22) reported

    @RonaldNHughes Yeah we are out too, over 13 hours now. No word from @ShawInfo @Shawhelp on fix time or what happened? Eating up my phone data 🤬 So aggravated. We are calling Telus tomorrow too. I can be patient, but need info first. This radio silence is infuriating, everything OUT!

  • Emandeli 🇨🇦 emandeli 🇺🇦 (@Emandeli) reported

    @freespiritus @jjhorgan @BCNDPCaucus Yes, it's the slow switch to privatized health care. Telus gets to make big bucks, Govt gets to disassociate.

  • Bonniecarolcas1 Bonnie carol case (@Bonniecarolcas1) reported

    @freespiritus Sick and tired of solicitations from Telus every week to upgrade my service. Next, they will be emailing me and telling me my blood pressure is too high.

  • Jeffwestgarth1 Jeffwestgarth (@Jeffwestgarth1) reported

    @katiederosayyj @VaughnPalmer Telus is the worst company..almost cost me a mortgage once!

  • JavedC321 Javed C (@JavedC321) reported

    @koodo stay away from koodo. Have 4 lines, charging .80 cents per minute call to US on cell phone....laughable. talking to customer support, out Sourcing from overseas, crediting $1.40 from $26.40. Shame on you guys. Switing from Koodo/Telus

  • A_Hindianajones Adam Edgar Hindy (@A_Hindianajones) reported

    Good day @TELUS Are you aware of @LedcorGroup involvement in attacking an 11 year old child? Using superintendent Kevin Martiniuk , my sons emergency contact at his school to try to frame me as a member of the HAMC when in fact I am a firefighter. I’d review LTS contracts.

  • roschat Roschat (@roschat) reported

    @SoniaFurstenau @freespiritus Yup. I’m immunocompromised. I’ve had to use Telus 3x during pandemic. I have a family Dr. but couldn’t get in for an appt. in a timely matter and needed antibiotics. Rather than sit in a clinic for hours I used their service. I paid, but it’s a hefty cost.

  • go_yoga Meghan Marie (@go_yoga) reported

    Hey @telus I’m on the phone with your customer service rep Chris in Toronto and he agrees with me that it’s pretty greedy the way you keep taking Canadian jobs away from Canadians and over to the Philipenes #ShameOnYou

  • John1MD John MD (@John1MD) reported

    @TELUS @HighlandsJHS I live in Clearview in Red Deer. It seems that, whenever I phone a patient with my new phone (just like my old phone), I drop calls and have unusably poor reception. Yet, if I am calling anyone else: clear as a bell....Telus, what gives?

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