Telus Outage Map

The map below depicts the most recent cities in Canada where Telus users have reported problems and outages. If you are experiencing problems with Telus, please submit a report below.

Telus users affected:

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• TELUS Support (@TELUSsupport) reported 59 seconds ago

  @FaaizaRamji Hi there! We're sorry to know about this. Send us a Dm anytime you need help with your Telus services.

• William Lincoln (@WilliamLincolnA) reported 2 minutes ago

  @freedomsupport Will you be offering the Pixel 6 Pro on release day? If so, which colours & storage options? I'm a long time Freedom customer but Telus is offering pre-registration for the Pixel 6, and I need to upgrade to the 6 the moment it's released (my Pixel 2XL is dying)

• Greg (@goldenmulletman) reported 2 minutes ago

  @Leenerrr I switched from Shaw five, or so, years ago due to reliability issues and lack of service from Shaw. I work from home so I need reliability. Telus is faster, more reliable and cheaper. Customer service is just as bad unfortunately.

• 🌿𝕆𝕟𝕖 𝕋𝕚𝕣𝕖𝕕 𝕄𝕒𝕞𝕒🍄 (@onetiredmama98) reported 5 minutes ago

  @Habs_Fan_NJ I once had a customer come into Telus when I worked there telling me she quit chemo to use CBD to cure her cancer... This lady looked like death and we all just sat there not knowing what to say. Take CBD for the pain sure, but she quit chemo thinking it was going to cure her...

• Eileen Hoyland (@Leenerrr) reported 6 minutes ago from Edmonton, Alberta

  Me and the hubby are considering switching to Telus Fibre for our internet. We have no problems with the quality of Shaw, but b/c we’re mobility clients, Telus is offering GB fibre for $75 plus a bill credit. So honest opinions on quality plz! Anyone have Fibre w/Telus? 1/2

• Nobody's Fool (@Canadian_Guano) reported 7 minutes ago

  Stuck in a @Shawhelp & @Telus she said he said **** show. One of them screwed up, just want the phone to work & after 3-4hrs on the phone with Shaw. Don't know what to believe, heard 3 different stories. Shut the cell off not in the mode for anymore BS tonight.

• Nate Horn (@natebhorn) reported 12 minutes ago

  Waiting on @Shawhelp to arrive so we can replace our joke of a @TELUS package and actually get some decent customer support and internet service. I’ve never been so upset with a company’s lack of basic customer service. Encouraging all my friends and family to move off of Telus

• Ken Ohrn (a.k.a. Max VAXX) (@KenOhrn) reported 12 minutes ago

  @Khelsilem Tech is very similar; not much to choose between them. Customer service: Shaw can be poor; Telus can be awful. They can be played off against each other for serious discounts at renewal time. I'm long-term Shaw and have few complaints.

• Chet Connor Sr. (@Chet_Connor69) reported 12 minutes ago

  @TELUSsupport does Telus ever respond to customer DMs????

• Scott Troudt (@VeryScott) reported 14 minutes ago

  @SaraKlapstein @TELUS They’ve definitely gone down hill over the last few years. Sadly, you need to get your own router for reliable Wi-Fi. The equipment they use is terrible. That said, their fibre internet is pretty slick!

• Chris Markevich (@chrismarkevich) reported 15 minutes ago

  @Khelsilem This is a genuinely tough question to answer, as Telus does offer some slightly better packages, but their service is awful. On the flip side, Shaw is rolling out their own Fibre packages once the infrastructure is put in place, but their service has been getting worse.

• Cam (@CidCammi) reported 16 minutes ago

  @DavidDarcia @CHEK_News flip phones are outdated and don’t have the tech to function with our current infrastructure and society. it’s not just about making calls. maybe telus and apple are working together to bring down costs and if they aren’t then it’s a criticism of capitalism & profit over people

• the Claire witch project (@c1aireify) reported 17 minutes ago

  @Leenerrr We’re in Calgary but used to live in a house with Telus fibre and now live in a house without it and we hate the downgrade. I’m not sure how it would feel switching the other way but we had no issues with quality and wish we could change back.

• Admiral Burnersides (@ABurnersides) reported 20 minutes ago

  Great job @tsn and @telus. Six #tsn channels and FOUR are blacked out in #YEG. You've managed to take our money while providing less value, it's clear that customer needs are not a priority. I was just talking about cutting cable, this does not help your case. #telus @CRTCeng

• Koen@KR United Media (@KRunitedMedia) reported 22 minutes ago

  @24thminute also that doesn't include any @onesoccer ratings from app and Telus STB, Fubo streams or SportsnetNow app (although apparently latter was down for a while) - might be an extra 50,000 or so...

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