Telus Outage Map

The map below depicts the most recent cities in Canada where Telus users have reported problems and outages. If you are experiencing problems with Telus, please submit a report below.

Telus users affected:

Report a Problem

Check Current Status

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• John Argus🇨🇦🇬🇧🇮🇱🇺🇦 (@JohnArgus5) reported 2 days ago

  Bell fired most of its staff years ago. So did Rogers. And probably Telus for all I know. They now subcontract service calls as well as customer service to the lowest bidder, who then hires the cheapest possible employees, usually immigrants or foreign workers. I've had Rogers for 10 years and had a number of service calls over that period and I don't think a single one spoke unaccented English.

• Anwar Abdi (@RealAnwarAbdi) reported 3 days ago

  @TELUS has the worst customer service. If I had known, I never would have left @Bell. Instead of helping me, your agent Ana spent the time arguing. Disappointed.

• x - AMC Diamonds (47-28-5) (@MattyPlumz) reported 3 days ago

  Why the hell don’t cell phones run off of satellites? Why do these bullshit company’s INSIST on bullshit service all the time? Why do we pay $100-150 a month for absolute trash *** service? It’s absurd. Please explain to me @Bell @TELUS @Rogers #OneBarStar #EverywhereIGo #SoDumb

• Canada=Becoming Authoritarian Rapidly? Noooo! (@mike00617140414) reported 8 days ago

  @CityNewsTO @Bell just fu*king sux ***! Cancel CRAVE, do anything to NOT Support Telus, Rogers and Bell!! They are watching the government assault Canadians over and over.

• Graf von Zippilen Correct Commentary (@TankiesFTW) reported 9 days ago

  @AmazingZoltan For phone landlines and Internet services: search the Internet for reviews. And remember: DON'T go with Big Providers like Bell, Telus, and Rogers (which now includes Shaw). Their customer service and technical support #STANK!

• Eamon Hoey (@EamonHoey) reported 11 days ago

  @JimboStanford @AkshayAnchor @CTVNews Jim The DST was designed to fund, Bell, Telus, Rogers, CBC, and CTV. The history of the DST serves to ask why did the CRTC continue to support and industry of monopolist who take from the pockets of CDN workers.

• LallyA (@LallyAd) reported 13 days ago

  @Bell_Support bell I love y’all’s holding music @tatemcrae something tells me bell slay’s 👊 with the fastest 5G speed and LTE and better customer service then @TELUSsupport Telus holding music is so **** it’s sounds like they went on eBay and hired some idiot.

• Steve Coville 🇨🇦 (@SteveCoville) reported 13 days ago from Hornepayne, Ontario

  @hendrikpape @phillstaf @Bell That's a wild looking map. You would never think it with Telus's coverage

• LallyA (@LallyAd) reported 14 days ago

  Dear @Bell_Support and @Bell please bring your fibre service to BC your guys mobility is way better then @TELUSsupport even tho yall use a ran. But please bring yalls home service to bc lower mainland all Telus enjoys doing is screwing there customers over.

• Joel-Peter Carm (@j0elpeters) reported 14 days ago

  @hiimjade @coxbusiness @CoxComm Jade, I had to cancel with Telus after just signing for another 2 years because the new place we move to on Sunday, doesn't have any form of service from them. I understand how you feel

• Kessy (@salishcanuck) reported 17 days ago

  Only 10 more months until I can leave @Rogers and their terrible cell service behind for good. I’m so sick of sitting here trying to find reception while watching @TELUS or @Bell customers stream a whole movie or sports game.

• Commissioner Miner (@fanCRTCProfling) reported 17 days ago

  @pozpiggy86 @koodo @TELUS Did they inform you of any esclation process? Make you aware escalations exist? Did they tell you that after taking your money and getting no service that the #CCTS can aid you to get your money back or other? Did they even acknowledge the existence of the CCTS?

• Chris P Bacon (@pozpiggy86) reported 17 days ago

  @fanCRTCProfling @koodo @TELUS Yes... They got my first month up front. It's beyond frustrating that their customer service is beyond terrible, and apparently, they can't be bothered to do their damn job then say "we are not responsible, even for negligence" and just brush you off. #CRTC

• Chris P Bacon (@pozpiggy86) reported 17 days ago

  @fanCRTCProfling @koodo @TELUS Not sure, but I do NOT appreciate cancelling my old internet on the promise that I would be activated today, only to have today come and no activation occurs. Customer service can only tell me that they'll submit a request, and that I just have to wait. #CRTC

• Commissioner Miner (@fanCRTCProfling) reported 17 days ago

  @pozpiggy86 @koodo That's a sign of your new @telus service to come, with anything your get from Telus. Record it, complain... Isn't Telus the one that charges people 200$ if their tech shows up and no one is home? You have a no-show tech.

Check Current Status