Telus Outage Map

The following outage map shows the most recent areas in Canada where Telus users have reported their issues and outages. If you are having an issue with Telus and your location is not listed, make sure to submit a report.

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Telus Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 504
Calgary, AB 390
Edmonton, AB 262
Surrey, BC 110
New Westminster, BC 97
Toronto, ON 40
Burnaby, BC 33
Victoria, BC 24
Brampton, ON 23
Montréal, QC 23
Red Deer, AB 19
Abbotsford, BC 16
Coquitlam, BC 16
Lethbridge, AB 15
Spruce Grove, AB 14
North Vancouver, BC 14
Kamloops, BC 13
Sherwood Park, AB 12
Vernon, BC 11
Richmond, BC 11
Lake Country, BC 11
Winnipeg, MB 11
Grande Prairie, AB 10
Penticton, BC 9
Maple Ridge, BC 9
St. Albert, AB 9
Delta, BC 8
Dartmouth, NS 8
Halifax, NS 8
Kelowna, BC 8

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Telus Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Telus Issues Reports

Latest outage, problems and issue reports in social media:
  • Hap The Cat (@HapTheCat) reported

    @LanceStorm @klo1992 @TELUS Have you tried a different browser than the one you normally use? Just in case it has issue of some sort.

  • Hap The Cat (@HapTheCat) reported

    @klo1992 @LanceStorm @TELUS The WWE Network app hasn't worked properly since an update to it a year or so ago. Nowhere to enter your cable company credentials. Going through the website version works fine for me.

  • LifestyleDigs (@TheLifestyleDig) reported

    @TELUSsupport I've been waiting since May 12 letter from Telus for someone who is supposed to be in contact with me on the slow email. Obviously Telus and I have had widely different opinions on defining "as soon as possible".

  • Corey (@Ironman_Davis) reported

    @emilykirsten04 Oh no worries and quite honestly I don't think it matters alot on the phone (sometimes it does) but I use android and my mom have iPhone were both with Telus network and no issues

  • 🤡 RYNN 🤡 (@rynnien) reported

    there's no reason my internet should crash 10+ times a day. i consistently have 500+ ping on every server i connect to. it's ******* ridiculous @TELUS fix ur ****

  • Allan Noordvyk (@imajin2moro) reported

    PSA: If any other #Telus customers have Internet connection issues today where the hardware says everything is fine but it clearly isn’t, try changing your DNS server to instead of the Telus default. Not how I wanted to spend #BCDay.

  • Em 🧡🧡 (@emilykirsten04) reported

    Debating switching from Bell to Telus cause I’ve had horrible service on my iPhone. Could it because it’s an iPhone?? Should I just consider switching phones

  • Ginger’s wifey (@JennaACunninham) reported

    @FionaMattatall I switched to Shaw after repeatedly telling Telus NO and why I will never use this service. I would get notifications all the time for it.

  • Jennifer Laurie (she/they) (@JL_Laurie) reported

    @GWHatt @TELUS No issue now but initially @TELUS was blocking texts re vaccinations from health units as spam but they let this crap through - makes no sense

  • Andrew Copeman (@PlatinumACV1) reported

    @LanceStorm @TELUS Ohhhhhh yeah I think I've had a similar issue. For me it like... cycles through a couple web pages as it attempts to log in before getting hung up on a blank page.

  • Lance Storm (@LanceStorm) reported

    @PlatinumACV1 @TELUS It won’t let me sign in at all

  • Andrew Copeman (@PlatinumACV1) reported

    @LanceStorm @TELUS Define archived content because I log in with Telus and watched a Raw from 2002 and am curious to see if I run in to any other issues.

  • Kyuss Jones (@Kyuss_Jones) reported

    @LanceStorm I had the same issue Lance. I am also with Telus. I had gotten the new Norton anti-virus through Telus as my old Norton expired. I started playing around with VPN (which doesn’t do crap) and accidentally accessed the network while the VPN was on. (Cont)

  • 🦘Cable Guy🦘 (@RealCableGuy1) reported

    @LanceStorm @TELUS That is just bad customer service and it is always better to save an existing customer than to try to find a new one.

  • Barry Abbott (@barryabbott316) reported

    @LanceStorm @TELUS Terrible service

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