Telus Outage Map

The following outage map shows the most recent areas in Canada where Telus users have reported their issues and outages. If you are having an issue with Telus and your location is not listed, make sure to submit a report below.

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Telus Issues Reports

Latest outage, problems and issue reports in social media:
  • Saul Al Sur Del Mundo (@SaulGabriel68) reported

    @jodyvance @Bell_Support Try Telus at least they make an attempt to help you .

  • Brit (@BritneyDenson) reported

    @TELUS @pwbarron @outstanding ONCE AGAIN focusing NOT on customer service.

  • Brit (@BritneyDenson) reported

    @TELUS @ExcellenceCan WHO CARES. Deliver proper service then you can toot your horn

  • Brit (@BritneyDenson) reported from Fort St. John, British Columbia

    @TELUS Fix your freaking website, trying to order 2 new phones - constant error messages. 2 hours later I GIVE UP.

  • Justin 🚄🎵🔋🌈 (@not_taylorx) reported

    @johnage No problem! I used to work for a Telus reseller so I kinda know where to find the promos. Let me know if u have questions.

  • Joanne T (@jmomma55) reported

    @GlobalCalgary Twice in 2 days while placing a cell phone call on Telus network, my call went through to 911. I dialed a residential 10digit number. I reported the problem and was told that it would be escalated. I have not heard back from Telus. Had many calls drop, even using wifi calling

  • D (@MrCoconutss) reported

    @TELUS I have trying to get a hold of some from customer service for days. Please help!

  • Rhyl Donnelly (@Takreel) reported

    @TELUSsupport Keep announcing more stuff that you cannot support. Telus can't even get internet services working in Calgary on a regular basis. It's pathetic.

  • EggHead (@eggukno) reported

    @TELUSsupport Can you provide an ETA when your porting service will resume. Bell tells me it is a outage with Telus.

  • Marc Perreault 🇨🇦 (@marcusp11) reported

    @LalaniLynne @DonBraid My apologies I should have been specific. I get healthcare professionals, I am more talking about corporations, Telus, ATCO, municipalities etc. No vaxx schedule for any disease as ever mattered in that scenario. And just so you know, your ******** Dr Google comment does not help

  • 3 Down Monty (@CFLGURU) reported

    It's 8pm and Telus is closed. Remember when these billionaire tech giants had customer service?

  • Anna Robinson (@annallea_) reported

    @telussupport - being on hold for hours on end just to be tossed back and forth between representatives just to be hung up on is not the best customer service imo. I’ll choose to switch from the rural internet to another service at this post. #telus

  • Tyrone Dee (@Unknowngiyhere) reported

    @danee_bourgeois @TELUS No, they outsourced the call centre to save money and not provide better service. I'm leaving Telus. I'm done with this company!

  • Anna Robinson (@annallea_) reported

    having trouble with the smart hub intermittently disconnecting every 40 minutes throughout the day. Would appreciate some insight as to why it’s taken me 10 calls about the situation and still no solution? Waiting on the call back 🙃 #telus @telusmobility @TELUSsupport

  • Berniceness (@Berniceness) reported

    @treefrogvenom @Zone3Garden @ABDanielleSmith If Smith wants to help people out with sky rocketing everything then mandatory jabs need to stop. How hard is that to put in place while she pushes around paper. There are many big companies that people can’t apply for a job because of jabs. ATCO, Telus, EllisDon, etc.

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