Telus

Telus Outage Map

The map below depicts the most recent cities in Canada where Telus users have reported problems and outages. If you are experiencing problems with Telus, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Telus users affected:

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 152
Vancouver, BC 150
Edmonton, AB 144
Burnaby, BC 82
Surrey, BC 69
Toronto, ON 43
Sherwood Park, AB 32
Victoria, BC 31
Montréal, QC 23
Chilliwack, BC 18
Spruce Grove, AB 17
Lethbridge, AB 17
Langley, BC 16
Kelowna, BC 15
Red Deer, AB 12
Salmon Arm, BC 12
North Vancouver, BC 12
Richmond, BC 12
Coquitlam, BC 10
Fort McMurray, AB 9
Grande Prairie, AB 9
Nanaimo, BC 7
Ottawa, ON 7
Brampton, ON 6
Prince George, BC 6
Sidney, BC 6
Abbotsford, BC 6
Kamloops, BC 5
Fort Saskatchewan, AB 5
St. Albert, AB 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • barnes777 b (@barnes777) reported

    @ab_teacher2 Example friend was with bell last year, plan dropped by $30/month switching to Fido, over 2* more data and a $250 GC for best buy. Bell/Rogers are just garbage plans. Likely telus as well no experience with them.

  • schmutzie Schmutzie 🦉 (@schmutzie) reported

    @Prairievixen1 @whaaf @TELUS I left SaskTel for my phone support for a reason. We still have them for our apartment wifi, though.

  • TessaMcInnis Tessa McInnis (@TessaMcInnis) reported

    Like? Crtc is for when your phone/internet/cable provider has done you wrong. Am I missing something ? Is bell or Telus or eastlink or Shaw forcing people to watch global? I mean I would like to file a complaint about Bell doing Lisa LaFlamme ***** but it’s not what’s it’s for!

  • Strigah_steph Steph's Coping Strategies (@Strigah_steph) reported

    @pattibacchus @TELUS @TELUSsupport The choices we have here are so awful.

  • Anunbiasedhuman No attachments (@Anunbiasedhuman) reported

    @calgaryherald @healthing_ca Three big brothers need to be broken down into smaller enterprises. BELL, ROGERS & TELUS/SHAW r out of control. Similarly ALL BANKS/INSURANCE COMPANIES & OIL N GAS COMPANIES along with BIG TECHNOLOGY GIANTS need similar treatment

  • DARaines11 David Raines (@DARaines11) reported

    Wow @TELUS way to drop the ball on SO many levels. And can't get any help from your "support team" guess it's time to switch carriers

  • BrettPlayford Brett Playford (@BrettPlayford) reported

    If your think rogers bad but a least they'll help you telus can't even do that right I cant wait till they get bought out maybe then there costumer services will get a badly needed upgrade man they suck words can't describe this service

  • KBeckindale Karen Beckindale (@KBeckindale) reported

    @pattibacchus @TELUS @TELUSsupport I was with shaw and then I just couldn't with their "service" so I switched to telus. Sorry to heat your experience isn't as good

  • StevenX_DFA StevenX (@StevenX_DFA) reported

    lol Telus internet is so bad that I am now getting timed out for 30 minutes in @DeadByBHVR instead of 5 because the game thinks I'm a bad sport, why is Canadian internet so absolutely garbage

  • mattdagley Matt Dagley (@mattdagley) reported

    @jennhoegg @mommythlegend @nastycrass No such thing with any carrier as true unlimited high speed. They slow you down after your limit. I currently have 20 GB with Telus. Looks like I can get 45 GB for a lower price with Eastlink.

  • jadelilyli Christine (@jadelilyli) reported

    Spent the whole afternoon dealing with Rogers and Telus customer service. It should not be this difficult to get a better plan especially for being a loyal customer. I’m not made of money. Refuse to give half my pay check for my cellphone/tv, internet, home phone line.

  • DomDotcom__ BoyarDom (@DomDotcom__) reported

    @loveeenj Going to telus they not ****. Freedom aka wind been ****. No bars certain places no maam

  • all_about_elle Ellen ... (@all_about_elle) reported

    @mattdagley Switched from telus in 2012 or 2013. Haven’t looked back. No issues at all!

  • Lidsville Lindsay Brown (@Lidsville) reported

    @maggiemcgeek Seems probably given just how much health service has already been handed to Telus, and how much Dix has been singing Telus’ praises across the realm

  • herbalizer306 JJ (@herbalizer306) reported

    @TELUSsupport I'm gonna flip my wig here I'm trying to pay a bill here and your stupid my Telus bs doesn't work can I talk to someone and get this resolved please

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