Telus

Telus Outage Map

The map below depicts the most recent cities in Canada where Telus users have reported problems and outages. If you are experiencing problems with Telus, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Telus users affected:

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 96
Calgary, AB 74
Edmonton, AB 52
Surrey, BC 36
Toronto, ON 24
Montmagny, QC 19
Victoria, BC 17
Langley, BC 17
Montréal, QC 12
Grande Prairie, AB 9
North Vancouver, BC 7
Prince George, BC 6
Burnaby, BC 6
Spruce Grove, AB 6
Coquitlam, BC 5
Chilliwack, BC 5
Nanaimo, BC 5
Kamloops, BC 4
Whistler, BC 4
Richmond, BC 4
Maple Ridge, BC 4
Duncan, BC 3
Abbotsford, BC 3
Kelowna, BC 3
Sidney, BC 3
Winnipeg, MB 3
Sherwood Park, AB 2
Rapide-Danseur, QC 2
Nelson, BC 2
Smithers, BC 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • Abhishe58984074 Abhishek (@Abhishe58984074) reported

    @TELUSsupport is this telus support or telus torture hub? Why doesn’t anyone respond here ?

  • tkratzz tkratzz (@tkratzz) reported

    All I want is my screen fixed I don't want a new phone and that's the only option asurion is giving me. I've been a telus customer for over 10 years with no problems until this. This is unacceptable. Like I said I don't have this money to spend right now because of the holidays

  • ReserveViking ViKing # Reserve (@ReserveViking) reported

    @TELUS @ExcellenceCan I will be ending my involvement with Telus as a result of your poor customer relations,corporate greed/generally having no integrity.Hows that upgrade working out for you?Driving customers away with poor communication and car sales tactics sneaking in a financial advantage.

  • jim_thepatriot Jim "The Canadian Patriot" (@jim_thepatriot) reported from Toronto, Ontario

    Is data safe with Big Tech Consulting firms owned by Indian Moguls or Canadian Companies outsourcing their Tech support in India like Telus and Bell? This is a national security problem. #cybersecurity

  • _aa_k Ali Aydin Karaca (@_aa_k) reported

    @TELUS @TELUSsupport +++ after waiting over an hour with listening the announcement on the IVR. Really wonder what kind of theatre will be played this time!! It has being boring already. I’m really thinking to cancel all of my services!

  • Rick32075188 Rick (@Rick32075188) reported

    @TELUS @ExcellenceCan What an absolute joke. This companies customer service is the worse, next to @tdcanadatrust , there is! People that try to access there support suffer from mental illness because of the interaction. Terrible company!

  • _aa_k Ali Aydin Karaca (@_aa_k) reported

    @TELUSsupport @TELUS This is the third month you charged me double after I moved my services to my new address. Every month I spend over an hour on the phone and your csr is solving!! my issue. They terminate the old services in my old address, correct the bill ++

  • _aa_k Ali Aydin Karaca (@_aa_k) reported

    @TELUSsupport @TELUS In the first call Csr told me that normally Loyalty team can handle this issue but he gave me a favour and solved it his self. Actually couldn’t!! For the second month’s call Csr forwarded my call to Loyalty team and they apologized and solved asap!! ++

  • bobbie403 robyn raymond (@bobbie403) reported from Calgary, Alberta

    Keep piling on Thursday.. after spending 2h on the phone with 5! (Yes 5) separate agents last week.. I call in to @TELUS again.. to find out my problem WASN’T solved and the solution is much different than presented by the previous agents. #yourekidding #wheredoisendmyinvoice

  • nightfalltwen Nightfalltwen (@nightfalltwen) reported

    @TELUSsupport @telus we are getting no optik tv service in Abbotsford. What is going on???

  • SuePBC65 Sue Today (@SuePBC65) reported

    @Rogers greetings. I have to say thks for 22 years of great cell phone coverage. Unfortunately I have to change carriers bc at 69 I wanted to use the new security bracelet + you need a Telus cell phone. It was not my plan to stop your service, but living alone I feel safer. Thx

  • jaclynlaic Jaclyn Laic (@jaclynlaic) reported

    P.s. Continuity of e-mail address was honestly the only reason we retained @Eastlink as an internet service provider. I mean that to be helpful, not spiteful. We are often approached by other companies such as @telus and to date continuity of e-mail was a strong reason to stay.

  • bcspeechie Liz Baron (@bcspeechie) reported

    My smoke alarm has been going off for 14 hours since 3 am!! My kids, cat and neighbours are miserable. I have called the tech support line @ADT @TELUS EIGHT times with promised reply, then no response and only get told they will be out to quiet in a week! Terrible service!

  • 408iiii Mike G (@408iiii) reported

    @TELUS @ExcellenceCan @TELUS I see your door knockers sales staff are out again. I choose not to use any TELUS products as I explained to the very aggressive sales person. I was polite and told him I was not interested. He continued on being aggressive and very rude. He needs some coaching.

  • tkratzz tkratzz (@tkratzz) reported

    @TELUSsupport I have a broken screen and Telus device care coverage changed and I never got one single notification about it. My phone is detrimental to my job and it will cost me $500. I don't have that type of money to spend during the holidays.

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