Telus Outage Map
The map below depicts the most recent cities in Canada where Telus users have reported problems and outages. If you are experiencing problems with Telus, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Telus users affected:
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Most Affected LocationsOutage reports and issues in the past 15 days originated from:
|Sherwood Park, AB||38|
|Spruce Grove, AB||22|
|Maple Ridge, BC||20|
|Red Deer, AB||19|
|North Vancouver, BC||14|
|New Westminster, BC||12|
|Prince George, BC||10|
|Grande Prairie, AB||10|
Community DiscussionTips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Telus Issues ReportsLatest outage, problems and issue reports in social media:
.@ShawInfo @Shawhelp Your internet is ******* dogshit and I will be switching to Telus very soon. Don't ask to help me nothing can be done to fix your garbage disconnecting bluecurve trash
The Gary Davidson™
@stevep44 I made the claim Pierre never worked outside govt & one of his toadies pointed out he had both a paper route & spent 1 summer doing corporate collection calls for Telus. It must be how he got his millions & have nothing to do with all the back room deals he's made with oil & gas.
@TELUS WTF?? 3 sneaky / “silent” Voice Mails telling me I missed my Call Backs, but NOT ONE missed call!! Your customer “service” is TERRIBLE!!
Kasia Gawlak Cormier
@elmor_e I was like, my husband and I both work from home full time. We cannot be without service for 2 weeks. They shrugged again and said that was the best they could do. Telus came out and got us switched over in 36 hours. I'm also paying $60 less a month.
@StangerCraig @Reid_Davidson @TELUS I live in southeast Airdrie, if I am working in my yard and not on wifi we cannot make phone calls. It’s not just a rural problem.
Kasia Gawlak Cormier
@elmor_e Yeah right now we despise Telus the least. I was a Shaw customer for over 20 years. Since moving to Forest Heights, we'd had on and off problems with Internet cutting out randomly.
@Reid_Davidson @TELUS Absolutely terrible. But why would cell company's care. Million of users in the major centres. 100k in the country.
@TELUSsupport can you tell me how contacting Telus about my home phone service, only discussing that ended up with me getting a confirmation email for ordering Optik TV. Wow!
Hey @TELUSsupport @TELUS Goodbye, good riddance, and thx for doubling my bill w/ no warning. Hope you spend my $400 wisely. Very sneaky using an email you said was not active and never phoning. And I sure appreciate 95 mins on hold with your “loyalty” dept 🤬#telus #cancel
You know, I wish I could load a single 30 second video but even on data my @Telus internet is still ****..
@Reid_Davidson @TELUS It’s getting worse again. My theory is they’re pushing the Telus Hub so much, they get priority service causing the phones to drop calls.
@Reid_Davidson @TELUS I can see a tower from the farm. 2 bars of service.
@Reid_Davidson @TELUS For what we pay for cell service would think it would be better.
from Calgary, Alberta
@TELUS @TELUSsupport Bye #telus 27 yrs as a customer. You have overcharged me 2 much for 2 long on multiple accnts. Your customer service wait times are well over an hour. & when I eventually get through you never fix the problem. Meaning more hour+ long waits. Hello #bell
Can someone tell me what ******** is wrong with rural Alberta’s cellphone coverage. Dropped calls constantly. @TELUS