Telus

Telus Outage Map

The map below depicts the most recent cities in Canada where Telus users have reported problems and outages. If you are experiencing problems with Telus, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Telus users affected:

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 135
Edmonton, AB 132
Calgary, AB 113
Toronto, ON 79
Surrey, BC 46
Spruce Grove, AB 45
Sherwood Park, AB 38
Victoria, BC 36
Montréal, QC 28
Burnaby, BC 28
Oshawa, ON 14
Red Deer, AB 13
Langley, BC 12
Chilliwack, BC 11
Richmond, BC 9
Brampton, ON 9
Lethbridge, AB 8
Whitby, ON 8
Fort McMurray, AB 7
Bolton, ON 7
Regina, SK 7
Kelowna, BC 7
Scarborough, ON 7
Montmagny, QC 6
Mississauga, ON 6
Peterborough, ON 6
Vernon, BC 6
London, ON 5
Airdrie, AB 5
North Vancouver, BC 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • Cubby1412 Cubby (@Cubby1412) reported from The Beaches, Ontario

    After being a loyal, paying customer at @FreedomMobile for 22 years I'm forced to change carriers. The poor customer service I've received today showed no loyalty. Who is the best? Bell, Fido or Telus? I'm actually unhappy with Freedom for the first time. #freedommoblie #freedom

  • sammy__bare Sam🌺🌺 (@sammy__bare) reported

    Seriously cannot wait when Elon Musk comes out with cellular service with his @Starlink , I’m sooo sick of @TELUS with they’re BS services & high prices

  • AmicuriousJ Vera Victoria of Amicurious, Prefect, 51st State (@AmicuriousJ) reported

    Canada has the worst cable/internet on the face of the earth. @comcast would be a luxury at this point. @Rogers @TELUS

  • SassVera Say no to Communism! (@SassVera) reported

    @tempestimony @Martyupnorth_2 I went with Starlink, Telus is crap now. My bills are always wrong, all Indians on the phones and they never do their jobs.

  • Norm_Ally12 Norm Ally (@Norm_Ally12) reported

    Its nothing but issues with Shaw! Our whole system went down this morning, again , within a matter of 2 weeks. After 25 yrs of our business, Thank god Shaw is expiring in our household in July as it has gone to **** since the Rogers merger Horrible company. @Starlink or @TELUS is the only choice Starlink mini has been good in remote areas.

  • teewhyare1 Roadman T (@teewhyare1) reported

    @Bell and their crummy customer service can take a back seat. @TELUS, you're back on the clock.

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    @tedwoodhead @cogeco Had to run out mid-way during Cogeco. They aren't wrong... but, they are paying the price for the other bad actors out there. Rogers, Telus and some resellers aren't exactly customer friendly and do screw people. Everyone pays the price for the bad apples.

  • TheHumbleLion_ MJ (@TheHumbleLion_) reported

    Blunt honest truth, all these communication companies outsourcing to other countries is ruining their reputation, brand and integrity All to save a buck and keep shareholders happy....Keep jobs in Canada and US... Just awful @TELUS @Bell @Rogers

  • CoryBMorgan Cory Morgan (@CoryBMorgan) reported

    @dmacpher Due to lack of towers in my area, Telus service was unusable. Starlink was a gamechanger for us though it is expensive

  • CarrieP04448074 Fringe Minority 9999 (@CarrieP04448074) reported

    @Iam8lu3 @Starlink Speak for yourself! I love my starlink as its way better atleast in rural Alberta! Was with stupid telus for years and had internet that was about as bad as what dial-up used to be until Starlink came to Canada.

  • TylerPfeiffer1 Tyler Pfeiffer (@TylerPfeiffer1) reported

    @TELUS has to be the absolute worst company to deal with just spent 2 hours on the phone with 6 different people to sort out their screw up. We desperately need more competition in the phone market.

  • brittanydaalton britt🌛 (@brittanydaalton) reported

    @TELUSsupport @TELUS your service is trash 🫶🏼

  • Shadow_Solos Shadow (@Shadow_Solos) reported

    @smidgetmcnugget @tinymidna @hergalaxygg For sure. They could have done something like the Telus series did in Canada. Reduced prizes but full support for multiple tiers of skill. It definitely takes more work which may be why it wasn’t done. Also total scoring doesn’t help as it encourages teams to play even more aggro

  • alexthecarter Alex Carter (@alexthecarter) reported

    Hey @adriandix shutting down Telus health is cool and all…but have you ever tried to find a walk in clinic on a Saturday? Seems impossible, nowhere has their walk in open, even for online. Off to clog up the ER I guess? #bcpoli #healthcare

  • HempressZen Hempress Zen (@HempressZen) reported

    @LandryLes @TELUS @TELUSsupport Horrible 😢

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