Telus

Telus Outage Map

The map below depicts the most recent cities in Canada where Telus users have reported problems and outages. If you are experiencing problems with Telus, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Telus users affected:

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edmonton, AB 91
Calgary, AB 89
Vancouver, BC 77
Surrey, BC 46
Toronto, ON 38
Spruce Grove, AB 33
Sherwood Park, AB 23
Burnaby, BC 22
Victoria, BC 17
Red Deer, AB 11
Lethbridge, AB 11
Montréal, QC 10
Fort McMurray, AB 10
Ottawa, ON 8
Scarborough, ON 7
Chilliwack, BC 7
Kelowna, BC 7
Montmagny, QC 6
Vernon, BC 6
Nanaimo, BC 6
Mississauga, ON 5
Prince George, BC 5
Coquitlam, BC 5
Penticton, BC 5
Medicine Hat, AB 5
Fredericton, NB 5
Kingston, ON 5
West Kelowna, BC 4
Regina, SK 4
Brampton, ON 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • cakesalie Paul (@cakesalie) reported

    @TekSavvyBuzz Thanks. Internet availability in Canada is atrocious. In Revelstoke, Telus bought the only competition to shut them down then jacked up the rates. It's criminal collusion and monopolizing but the CRTC is in their back pocket so all we ever get is screwed.

  • LOE35093771 OilFan (@LOE35093771) reported

    @EdmFootballTeam @TELUS “ damn I remember i got hit that hard when I was a rookie too” @EdmFootballTeam

  • kookooflower 🌱 (@kookooflower) reported

    im not asking stupid question pun, i jist want my tn huhhh i know ur telus and can be trusted u shipped all items out but i wanna know where it is now plss

  • ChrisLaBossiere Chris LaBossiere 🚠 (@ChrisLaBossiere) reported from Edmonton, Alberta

    @ryzshrn @Shawhelp @TELUS Ug!!! It’s just so maddening. $150 a month for SHITTY tv service.

  • Kevin31010918 Kevin (@Kevin31010918) reported

    @TELUSsupport I was just refused the service at one of the Telus store,because I work at hospital. The funny thing is I went there to get the hospital employee plan with telus. Hey telus I would like to see the written “no hospital worker visit policy”.

  • chvvntelle c (@chvvntelle) reported

    all I want for christmas is for telus wifi to get its **** together !!!!

  • holdonwaitwhat Joel Rinne (@holdonwaitwhat) reported

    And when calling @TELUSsupport - They hung up. Only to have us call back to hear "we're closed". I've seriously never been this upset towards a company. I should've listened to friends warning against Telus.... #MerryGrinchmas

  • bryan_worobec Bryan Worobec (@bryan_worobec) reported

    Oddly, Owen NEVER got a text. We tried it twice. I think that sealed the deal for them. In the end, we told TELUS to disable all 3rd party purchases on our accounts, and got Owen a new number (we were concerned that the number he had was no longer secure).

  • loliruns Lori Cervi (@loliruns) reported

    @TELUSsupport Have done EVERYTHING your troubleshooting suggests many times and still not working. Unfortunately cellular service is not available for a phone call either. We have contacted Telus twice with requests for a work order and no response. Please help?

  • bryan_worobec Bryan Worobec (@bryan_worobec) reported

    I spent about 8 hours over two days on the phone between TELUS, Microsoft, and some sketchy-as-**** company called Boku which apparently was the middleman in the transaction. As far as I can tell, this is what happened:

  • ReidStan Reid Standish (@ReidStan) reported

    A snowstorm 3 days ago knocked down a phone line and my parents house hasn’t had phone or Internet since. They’ve been calling @TELUS @TELUSsupport ever since and they keep saying that someone will come fix it, only for them to cancel.

  • urbanehillbilly Cohan Fulford (@urbanehillbilly) reported

    @Terry07233422 What I have is a rural internet smart hub via Telus-- it takes a cell signal to a device that uses wifi or ethernet cable to the various devices in the house. It was not bad generally, has got much worse lately, presumably due to covid related use increase.

  • eddie_hicks eddie hicks (@eddie_hicks) reported

    @ReidStan @TELUS Oligopoly, but yeah I have had some almost inexplicably bad experiences with them.

  • RobRegion RobCapitalRegion 🇨🇦🇩🇪🇪🇸 (@RobRegion) reported

    @ChrisLaBossiere @Shawhelp @TELUS Same since March w Shaw and Telus is no different. The problem is, there is no regulation (and I’m not suggesting a regulated solution) for what they do on the retail side. They can sell you whatever speed or channel they want. If they don’t deliver there is no recourse at all.

  • saavannahmahe Savannah Mahe (@saavannahmahe) reported

    @grayfoxchika @TELUSsupport Our technician never showed last night so now we don’t have wifi for the Christmas holiday. Thanks Telus.

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