Telus

Telus Outage Map

The map below depicts the most recent cities in Canada where Telus users have reported problems and outages. If you are experiencing problems with Telus, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Telus users affected:

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 101
Calgary, AB 59
Surrey, BC 56
Edmonton, AB 47
Toronto, ON 38
Victoria, BC 22
Grande Prairie, AB 21
North Vancouver, BC 21
Montmagny, QC 15
Burnaby, BC 15
Nanaimo, BC 14
Coquitlam, BC 10
Langley, BC 8
Delta, BC 8
Richmond, BC 7
Chilliwack, BC 7
Maple Ridge, BC 6
Prince George, BC 6
Montréal, QC 5
Mississauga, ON 4
Duncan, BC 4
Kelowna, BC 4
Lethbridge, AB 4
Vernon, BC 4
Ottawa, ON 4
Winnipeg, MB 3
Sechelt, BC 3
Abbotsford, BC 3
Gatineau, QC 3
Qualicum Beach, BC 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • Brittanirussel8 Brattani (@Brittanirussel8) reported

    @viledeity_ My cell with Telus went to $200+ monthly. I switched to Shaw $25 so happy same service

  • DylanBa27828786 Dylan Barry (@DylanBa27828786) reported

    @TELUSsupport Hi Telus support, I have a new sim card to replace my old damaged one. I'm trying to switch it over myself but I'm getting an error when I try to send verification code via email. I'm getting the code but I can't enter it because of this "error"

  • SarabAhluwalia Sarab Ahluwalia (@SarabAhluwalia) reported

    @TELUS i temporary moved to Michigan from vancouver and got the US-CAN plan. Getting single network bar and LTE is no better than 2G speeds. Tried sim card in-out, phone on-off as your CSR team always recommend. Please sort this out or I'll have to switch. Thenks!

  • cashmoneyjersey lol 🎽 (@cashmoneyjersey) reported

    mom help the telus sales person is at the door again and i feel rude cutting them off mid sentence

  • BryanVision Bryan (@BryanVision) reported

    Hi @TELUSsupport gotta question. We found an iPhone 13 that has a Telus SIM card but looks like service was disconnected so we cant find the owner. Are you guys able to track down the owner if we turn the phone into a Telus store. Really want to get this phone to the owner

  • Anthony29056436 Anthony Ellis (@Anthony29056436) reported

    There a problem with telus coporation shut download parliament channel this is not right. I hope the international occupy protest about telus coporation in Alberta

  • Mona52788015 Mona (@Mona52788015) reported

    @TELUS biggest regret switching Rogers&Shaw to telus 3mo ago! we’ve had so much headache. 1st delayed getting services, then double extra charges… now our internet keeps disconnecting, in the middle of TV we loose reception, & to top our landline now is not working.

  • MarceloSdAraujo Marcelo S. de Araújo 🇧🇷🇨🇦🇧🇷🇨🇦 (@MarceloSdAraujo) reported

    @TELUS, I’m waiting for almost 2 months. You billed me a cancelation fee. Interesting because I didn't cancel anything. Almost $300. I keep receiving messages to pay a debt that I should not have. I need a solution ASAP.

  • SlotterNBOtter Slo🌱🌱er🌈hasantwt (They/Them) (@SlotterNBOtter) reported

    When your @TELUS wifi connection is so unstable that your phone disconnects in the middle of the night, can't reconnect and you wake up to your data cap hit -- a week into your use period 😐

  • anxuish yes it's me zex (@anxuish) reported

    @TELUSsupport internets dogshit for 0 while friend near by with Telus is getting good internet. Help a brother out

  • BurnCity79 JJ (@BurnCity79) reported

    WARNING: @TELUS advertises refurbished phones as brand new phones & charges you the price of the brand new phone then in a few weeks when the phone craps it's pants Telus gives you the middle finger & tells you it's not their problem.

  • hannybee21V2 NB’s Angsty Nerd (@hannybee21V2) reported

    The @rogers internet outage in my area was one thing. But now my @TELUS data is out now too? You’re making this quarantine MISERABLE 😭

  • DwightVJackson Dwight V Jackson (@DwightVJackson) reported

    Hey @TELUS !!! If you damage or kill my 40 foot Colorado Blue Spruce when you try to ram your "PureFibre Network" cable under my front yard, I hope you realize that you're going to pay to replace it. #Telus #YYC #YYCcc

  • ArnoldWaxwing Arnold Waxwing (@ArnoldWaxwing) reported

    @newfangl3d @troypavlek Telus plaza, soft seat theatre/performance spaces at Macewan bldg., Macdougal United as a cultural hub, not far from Starlite room. Could be a real nice corridor except the street scape is awful.

  • filomenag70 Filomena (@filomenag70) reported

    @TELUS your customer service is horrendous!! My 82 year old mother in law has been bounced around for an hour!!! She wants out..stop ******* around!!!! Will never use you again.

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