Telus

Telus Outage Map

The map below depicts the most recent cities in Canada where Telus users have reported problems and outages. If you are experiencing problems with Telus, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Telus users affected:

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 149
Calgary, AB 131
Edmonton, AB 115
Surrey, BC 72
Sherwood Park, AB 66
Toronto, ON 46
Burnaby, BC 44
Victoria, BC 33
Kelowna, BC 16
Red Deer, AB 15
Langley, BC 12
Salmon Arm, BC 12
Richmond, BC 12
St. Albert, AB 11
Montréal, QC 10
Chilliwack, BC 10
Trail, BC 9
Kamloops, BC 8
Ottawa, ON 8
North Vancouver, BC 7
Nanaimo, BC 7
Delta, BC 7
Maple Ridge, BC 7
Winnipeg, MB 7
West Kelowna, BC 7
Airdrie, AB 6
Fort McMurray, AB 6
Prince George, BC 6
Courtenay, BC 6
Beamsville, ON 6

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • TheJenRollins Jen Rollins (@TheJenRollins) reported

    @islgalwrites @TELUS @telusmobility I’ve been at a physical Telus store today trying to get cellular service. Even swapped out SIM cards and still nothing. I’m at Starbucks now to get wifi but this is unacceptable for how much I pay a month. I had no issues with Rogers.

  • back2ron Ron D. (@back2ron) reported

    @MrsLethal I hate to hear this! I work for Telus! Anything I can pass along to my team to help??

  • TheJenRollins Jen Rollins (@TheJenRollins) reported

    @Taramic81971890 @TELUS @telusmobility Turns out my house is in a “area of concern.” There’s no cell service here at all, which no one told me when I moved my entire business with 3 lines over at the end of October. I’ve been to the Telus store 6 times since then asking why it’s not working at all.

  • ajaykamboj80 Ajay (@ajaykamboj80) reported from Chestermere, Alberta

    @TELUS hello telus...waiting on ur telus support 2hrs 10 min...pathetic...and instead of telus u guys can change ur name to looters ..that suits you...last 5 months u guys says next month bill will be ok for sure...and I m paying u extra from last 5 months..

  • JustJhalak jhalak mittal (@JustJhalak) reported

    @TELUS @TELUSsupport have been a customer for 2-3 years and now the customer support is just so bad. Have been waiting on my order but no response, no email..cs staff just keeps transferring. Annoyed !!!

  • FaulknersRazor Dave Faulkner (@FaulknersRazor) reported

    @TheJenRollins @TELUS @telusmobility Demand 1 month credit for each day of outage. Do not take no for an answer. I have done this several times.

  • Taramic81971890 Tara michael (@Taramic81971890) reported

    @TheJenRollins @TELUS @telusmobility Telus is awful. We stayed w em cause they kept rolling over our discounts but then they stopped and we were like, yeah, not paying that. Bye. Swapped to Shaw. Not stellar, but definitely better than Telus on all fronts.

  • seanybabes seanybabes (@seanybabes) reported

    Why Telus charge me US texts/data when I never left the city

  • JoyChuksO Mrs O (@JoyChuksO) reported

    11. Get a phone number: Major network providers Bell, Koodo, Rogers, Telus. You can opt for a pre-paid plan or pay as you go. If your phone is not compatible with the Canadian SIM cards, you might need to buy a new phone, which you can get off these network providers under any

  • hfxfreak Got that Shiba? (@hfxfreak) reported

    @chatrwireless_ been with this company 7years never missed a top up not even once in 84 months. Ever since their update my data has been ****** and draining way to fast. So after a loyal 7 yrs I will be leaving chatr for Telus. No customer service, ****** service. **** chatr

  • TheJenRollins Jen Rollins (@TheJenRollins) reported

    @Taramic81971890 @TELUS @telusmobility Them - turn on Wifi calling. Me - that’s the problem, I also don’t have wifi until Thursday. Only thing I can do at home is call 911. Why would I want to keep this service? Why didn’t anyone stop me from moving everything over. Commission? That’s brutal, IMO.

  • lisavation Lisa Fast (@lisavation) reported

    @KayleHatt @TELUS I’m a @TELUS customer for years now and it’s been terrible. Shopping around now.

  • belowthekneeXD BelowthekneeXD (@belowthekneeXD) reported

    @TELUSsupport is it possible to get help from a human being over the phone, I am having a problem with my Telus box, which is by far the biggest piece of garbage technology I’ve ever dealt with, and then I can’t even talk to a person

  • ThymelessC Summer Oakes from Thymeless Cottage (@ThymelessC) reported

    @CaseyBratPack @TELUSsupport @TELUS A techie tried resetting the satellite over the phone but it didn't work. So they said they would send a technician out...on Feb 1st. I'm getting madder by the minute & will be writing to the CRTC about this horrible service.

  • markpa84 Mark Paradis (@markpa84) reported

    Hey @TELUS and @TELUSsupport, nice to see that you reward my decision to stay with Telus by charging me a $50 connection fee. If that's how you treat your loyal customers, this will be my last renewal with you.

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