Telus

Telus Outage Map

The map below depicts the most recent cities in Canada where Telus users have reported problems and outages. If you are experiencing problems with Telus, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Telus users affected:

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 130
Edmonton, AB 129
Vancouver, BC 120
Surrey, BC 45
Victoria, BC 23
Toronto, ON 21
Grande Prairie, AB 21
Red Deer, AB 17
Burnaby, BC 15
Cranbrook, BC 14
Spruce Grove, AB 13
Sherwood Park, AB 12
Coquitlam, BC 11
Nanaimo, BC 10
Montréal, QC 10
Port Coquitlam, BC 7
New Westminster, BC 7
Lethbridge, AB 7
Ottawa, ON 7
Abbotsford, BC 7
Kelowna, BC 6
Mississauga, ON 6
North Vancouver, BC 5
Chilliwack, BC 5
Montmagny, QC 5
Fort McMurray, AB 5
Saskatoon, SK 4
Richmond, BC 4
Leduc, AB 4
Camrose, AB 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • jesssicrap jess. (she/her) (@jesssicrap) reported

    So, nation wide @TELUS mobile outage?

  • CanuckSlvrBlk Silver&BlackCanuck (@CanuckSlvrBlk) reported

    Anybody else having issues with @TELUS service today?

  • Brenwhitehouse Brennan (@Brenwhitehouse) reported

    Anyone else not able to make calls on the @TELUS network? @TELUSsupport

  • JodieEmery Jodie Emery (@JodieEmery) reported

    @downdetectorca Cell service signal disappeared and my phone is “Searching” with no success for my Telus connection. My Telus home Wi-Fi is working though.

  • undomesticgirl Kristy S (@undomesticgirl) reported

    @TELUS is mobility service down in central Alberta? I have no service and neither does my husband.

  • notthatkristen Kristen (@notthatkristen) reported

    Y’all having service issues with @TELUS right now?

  • DreyDreydesigns Drey (@DreyDreydesigns) reported

    Hey @TELUS The smart hub is no longer worth anything. Service is throttled, unreliable and need to upgrade! #starlink is where I’m going.

  • vanisle7 Steve C (@vanisle7) reported

    @TELUS celluar network is down up here in FSJ! Any idea when that'll be fixed?

  • SARSCOV02 CCP🤮 (@SARSCOV02) reported

    @TELUS I have no mobility service on my cellphone. Can’t make calls and work. You have to pay my mobile bill now…

  • SoloFlow786 DAPPER DON DHARSHI • K A M I L • (@SoloFlow786) reported

    Anyone else have no network with Telus?

  • netkid23 Netkid (@netkid23) reported

    @EBCArtWork @TELUS Bell network too. Must be widespread

  • SARSCOV02 CCP🤮 (@SARSCOV02) reported

    @TELUS I need an answer quick! No service in Vancouver.

  • mikewellsphoto Mike Wells 📸 (@mikewellsphoto) reported

    @TELUS @TELUSsupport Phone just lost service entirely in Calgary. No voice or data whatsoever. What's going on!?

  • drainolympics ✦ ky ✦ (@drainolympics) reported

    Why I got no cell service HUH telus

  • Synaesthesia24 Courtney Cox (@Synaesthesia24) reported

    @TELUS hey whats going on ? I can't send text and only emergency calls ???

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