Telus

Telus Outage Map

The map below depicts the most recent cities in Canada where Telus users have reported problems and outages. If you are experiencing problems with Telus, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Telus users affected:

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 128
Vancouver, BC 125
Edmonton, AB 101
Sherwood Park, AB 73
Toronto, ON 57
Surrey, BC 57
Burnaby, BC 40
Victoria, BC 37
Red Deer, AB 15
Montréal, QC 14
Kamloops, BC 14
Spruce Grove, AB 13
Winnipeg, MB 12
St. Albert, AB 10
Brampton, ON 9
Abbotsford, BC 9
Langley, BC 9
Chilliwack, BC 9
Trail, BC 9
Kelowna, BC 8
North Vancouver, BC 8
Prince George, BC 7
Richmond, BC 7
Delta, BC 6
Lethbridge, AB 6
Nanaimo, BC 6
Beamsville, ON 6
Port Coquitlam, BC 5
Fort McMurray, AB 5
Vernon, BC 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • insulatoress insulatoress (@insulatoress) reported

    @elks @TELUS "Found it guys!!! The Franchise management and customer service has been located!!"

  • NicoInhumang nico inhumang (@NicoInhumang) reported

    @TELUSsupport upgraded to telus internet100 recently. I only get 20-30 mbps of dl speed, where i’m suppose to get atleast minimum 70mbps of download speed. I tried reaching out tech support but nothing happens, been waiting on hold for hours. im disappointed.shoulda chose shaw

  • ShawnKing Shawn King (@ShawnKing) reported

    @Dickens638 @TELUS It’s my first time using the service and I’m not impressed in the least. :(

  • nicolek1989 Nicole Kearsey (@nicolek1989) reported from St. John's, Newfoundland and Labrador

    @TELUS @TELUSsupport I pay for unlimited data and despite that, I still can’t get anything to work this morning. I’ve had nothing but trouble since I switched back to Telus. Help!

  • insulatoress insulatoress (@insulatoress) reported

    @elks @TELUS POV: WILDER "FOUND IT GUYS! FRANCHISE MANAGEMENT AND CUSTOMER SERVICE HAS BEEN LOCATED!"

  • MitchCumstein56 Mitch Ian Cumstein- (@MitchCumstein56) reported

    @elks @TELUS When your teammate is an antivax idiot so you do a backflip and fart in his mouth

  • Geoffers84 Jee Off (@Geoffers84) reported

    @ShawInfo shocked to learn you won’t match a Telus offer for a loyal customer.

  • CarmYeg82 Carm C. (@CarmYeg82) reported

    @TELUS is the worst for letting spam calls through. Every day, multiple times a day, I am getting spam calls. So frustrating!!!!!

  • MarloMcadam Marlo McAdam (@MarloMcadam) reported

    @TELUSsupport another day another terrible experience with my @TELUS cable. A living nightmare. Endless hours spent troubleshooting with no solution. Only had for 2 months and have never gotten through a week without issues. #torture

  • RyanMorasiewicz |2yan (@RyanMorasiewicz) reported

    @cinjon5 @lithohedron @GordDawg You should always try to call 911 even if you don't have a signal. 911 calls go to any cell tower in range, not just your network. Ex. you're on Telus -no signal since no Telus towers in range. BUT if there is a Rogers tower in range, you call 911 and you will connect to that one

  • delVillanotweet Heather del Villano (@delVillanotweet) reported

    Anyone else having issues with there @telus connection in Victoria. Ours keeps dropping this evening.

  • DniseSaysGetVax Dnise (@DniseSaysGetVax) reported

    Sorry TELUS dude from Ontario. It was rude of me to hang up on you. But when I nicely say “No thank you” I mean that. No thank you.

  • chaswood01 ©ɦ@ʂ (@chaswood01) reported

    @BretInVancouver @TELUS This has been going on for months, I've tried the polite "not interested, please take me off your phone list" 3 times. Last couple of times I've just yelled stop calling this number. now I just pick up then hang up. In my view, it's now harassment & I want it to stop.

  • eenyavs1 EENYAVS1 (@eenyavs1) reported

    @elks @TELUS This season been upside down

  • kmc_777 Kat (@kmc_777) reported

    @TELUS @TELUSsupport . What’s going with your network? My cellular service is down again!

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