Telus

Telus Outage Map

The map below depicts the most recent cities in Canada where Telus users have reported problems and outages. If you are experiencing problems with Telus, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Telus users affected:

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 172
Vancouver, BC 170
Edmonton, AB 141
Surrey, BC 78
Sherwood Park, AB 60
Toronto, ON 49
Burnaby, BC 35
Victoria, BC 32
Kelowna, BC 19
Langley, BC 18
Montréal, QC 15
Red Deer, AB 15
Richmond, BC 13
Salmon Arm, BC 12
St. Albert, AB 11
Ottawa, ON 11
Chilliwack, BC 10
Winnipeg, MB 9
Kamloops, BC 9
Nanaimo, BC 9
Vernon, BC 8
Prince George, BC 8
Maple Ridge, BC 8
Spruce Grove, AB 7
Courtenay, BC 7
West Kelowna, BC 7
Fort McMurray, AB 7
Delta, BC 6
Sechelt, BC 5
Camrose, AB 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • plumbkinhead Karl Wright (@plumbkinhead) reported

    Returned the Pixel 6 and got the Motorola Ace 5G or whatever it's called. TELUS store in the mall seems decent. Not sure they understood, but were understanding. My hotspot issue may be Pixel or Android 12? Motorola could definitely solve my issues. Going to test.

  • rajshar25 Rajesh Sharma (@rajshar25) reported

    @TELUSsupport Update - Telus Twitter support promises me a callback 48 business hours - practically after new year after taking into account holidays. Called customer service again which accepted mistake and said internet will be restored but did nothing. It's a complete shitshow @Tonygeheran

  • 2001AGoofyMovie Twisted Associate (@2001AGoofyMovie) reported

    @WhistlerBlckcmb @TELUS Are you guys gonna open any chairs today??? Pretty pathetic that symphony was shut down for the entire series of bluebird days after the storm last Friday. Really sad what @vailmtn ownership has done to the ski patrol staff here. Been at whistler 25 years and it’s night and day.

  • bfrankdc Bill (@bfrankdc) reported

    @TELUS #telus has got to have the worst customer support out there

  • sadthrhotmailc1 #Çözmek (@sadthrhotmailc1) reported

    Just got a shocking service from @TELUS on my 3rd month with them as a customer. I raised an urgent and important issue thru call back (#18665582273) waited and explained, after 45 minutes, 25 sec the Finance Rep hung up my call without a solution. #poorcustomerservice

  • MacneillKevin Kevin MacNeill (@MacneillKevin) reported

    @TELUS @TELUSsupport 24 yrs as client. Same package now 40% higher. Not able to speak to anyone from customer loyalty. Hey @bellcanada want a customer for 24 yrs?

  • michaelvalli77 michael (@michaelvalli77) reported

    @Clearwest Stay away from Koodo/Telus....terrible service, customer service not even based in N.America, and selling used phones for a premium ...broken used phones Koodo you turned into a vile company...was with you from the start, but your Telus ties have made you borderline criminal

  • BudweiserGirl Eh (@BudweiserGirl) reported

    @xxferrari This is why I have telus take it out automatically so I don’t have to deal with this ****

  • michaelvalli77 michael (@michaelvalli77) reported

    @AkraM_PoweR @koodo This company is absolute crap. Leave if you can. I was with them since the start, and their move to Telus in the last couple of years has ruined them. Do not but a certified pre owned phone from them. They will send you an old phone.

  • TravisHarder2 Travis Harder (@TravisHarder2) reported

    @ShawInfo just switched from Telus to Shaw, even worse! Crappy picture on my TV and they won't send anyone to check the line. Internet speed goes from 50 MBs to 400 MBs back to Telus again I guess and a complaint filed to Commissioner for Complaints for Telecom-television Service

  • TJC2Sky1 TJ@C2Sky (@TJC2Sky1) reported

    @Telus and @TELUSsupport - was on line with Customer Service. Asked for the email of someone higher-up regarding my concerns. Was advised there was no email they could provide. How very odd.

  • lawso2010 Lawso (@lawso2010) reported

    @TELUSsupport @TELUS we were transferred 2X today to Telus home service and the #was not in service ??? Our home internet/phone and cable service doubled in 1 month ??? Seems to be a bit much

  • JoelTeeling Joel Teeling (@JoelTeeling) reported

    @neilsingh121 @TELUS @TELUSsupport I have never experienced more contemptible service. The discounts they gave me haven’t been worth it. Likely going to change phone providers too based on how awful this experience has been.

  • michaelvalli77 michael (@michaelvalli77) reported

    @Clearwest Koodo/Telus nothing but problems, customer service not even from North America

  • 2001AGoofyMovie Twisted Associate (@2001AGoofyMovie) reported

    @WhistlerBlckcmb @TELUS Would be cool if we could ski any of the terrain but @VailResorts doesn’t want to pay ski patrollers to open any of the legendary terrain in whistler. They can afford to pay people to make sure we buy food at the lodge and tell us to slow down though.

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