Telus Outage Map



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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Telus Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Telus Issues Reports

Latest outage, problems and issue reports in social media:
  • Kage 🦅🏁 (@KgDaAllStar) reported

    Telus gotta relax with this whole "your bill is ready nonsense" slow your roll playboy.

  • Sapan Shah (@ArunbhaiShah) reported

    @TELUSBusiness I with Telus on personal side for over 7 years. Opening a Law firm so reach out to Telus Business connect call centre in Philippines. The experience is horrible they have no idea about the customer service. When you ask for manager they transfer to their colleagues

  • Doug Manninen (@DougManninen) reported

    @kalisonbooks @PatrickAttawayy Lol yup, they are pretty bad. Not with them, cause the future ain't ever friendly with Telus. I was with Roger's back then.

  • Kyla (@foreveraliv) reported

    I scared myself today. Call TELUS support and was cool at the start. But the more I did without any outcome the more boomer I got. Told me I’d have to wait a week for tech support and I literally went full boomer. Demanded a upgrade and a discount. Then felt hella bad.

  • Elegant Sledgehammer (@NSchtein) reported

    @TELUS let's be clear. I will never, ever sign up for your services. It doesn't matter how many underpaid ppl you hire to come to my door, your past and current business practices mean that you will never have me as a customer again. Stop reminding me of your existence.

  • Paul Andersen (@pandersen) reported

    Not to mention this kind of service/feature innovation is effectively what @TELUS said happens. When they talked about their network sharing they stressed they had a separate core from Bell because “That is where the competition happens” #crtc

  • Paul Andersen (@pandersen) reported

    Not to mention this kind of service/feature innovation is effectively what @Telus said happens. When they talked about their network sharing they stressed they had a separate core from Bell because “That is where the competition happens"

  • Jimmy Jimmlinson (@jimmlinson) reported

    @theemilyjackson Let’s boot Telus out of the country! Another more intelligent and useful company will fill the gap. If Telus can’t figure out how to provide service to Canadians with MVNO’s then let’s get a company that can. Business leaders need to start earning their salaries.

  • Stop The Establishment🇨🇦 (@antiestab101) reported

    @EdjoSadowski @TELUS @Bell @Rogers Rogers has confirmed that they will not use Huawei for their 5G network & will use Ericsson instead. However, Telus said they are using Huawei and we are still waiting for Bell's pending decision to use Huawei or not.

  • Sean Jackson (@Sjljacks) reported

    @Mark_Goldberg @ottgolf Why not. Why spend the money and reserves to cover smaller areas 4 times vs once. Having one neteork would give more $$ for these areas. In larger markets, sure let really Telco do as they please. Also don't forget Bell and Telus once shared a network with no issues.

  • Jean-François Mezei (@jfmezei) reported

    So Telus places an ad admitting its flanker brands are on same network as Telus. And now Rogers says that they’ve never hidden the fact that Fido/Chatr are on same network. In the past, they have gone out of their way to hide the association. #CRTC

  • Mostly empty space (@Tariche_logicae) reported

    @MobileSyrup Telus network now accessable in Dunsmuir SkyTrain tunnel. Please learn English if you are being paid to use it. The SkyTrain is not capable of accessing the Telus network.

  • stewart simmons (@stewartsimmons5) reported

    @TELUS not happy with all my home services being down for more than 24 hours. Brutal @TELUSsupport

  • MONIKA KOVACS (@MonikaKovacs) reported

    @RogersHelps I've been asking for over 1 month to review and rectify issues Re my account,only to have been repeatedly refused assistance. As business customer this is unacceptable @EdwardSRogers @Rogers @Bell @CTV @City_tv @virginmobilecan @BTtoronto @fido @telus @NavdeepSBains @CRTCHearings

  • TELUS Support (@TELUSsupport) reported

    @freshguru It could be a SIM card issue. Please try taking your SIM card out, then reinsert it into the device. If issue persists, please visit a TELUS location for assistance.


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