Telus

Telus Outage Map

The map below depicts the most recent cities in Canada where Telus users have reported problems and outages. If you are experiencing problems with Telus, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Telus users affected:

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 151
Calgary, AB 148
Edmonton, AB 116
Burnaby, BC 75
Surrey, BC 70
Toronto, ON 54
Victoria, BC 41
Winnipeg, MB 38
Sherwood Park, AB 18
North Vancouver, BC 17
Coquitlam, BC 13
Montréal, QC 13
Chilliwack, BC 13
Nanaimo, BC 13
Red Deer, AB 12
Mississauga, ON 11
Brampton, ON 11
Duncan, BC 10
Langley, BC 9
Dawson Creek, BC 9
Delta, BC 8
Richmond, BC 8
Port Coquitlam, BC 8
Kelowna, BC 8
Prince George, BC 8
Maple Ridge, BC 7
Abbotsford, BC 7
Windsor, ON 7
Spruce Grove, AB 7
Steinbach, MB 7

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • Botrax ))) Botrax ((( (@Botrax) reported

    @TELUS Just had a pressure tactic Telus rep at my door during supper on Christmas eve. What ******** is wrong with you?

  • FastFredyfly Fred Martin (@FastFredyfly) reported

    @TELUS Was with Rogers for 10 years and finally made the switch to Telus. Went down to Miami for 2 weeks and my phone wouldn’t make a call,not even to Telus!Tried all google tricks and customer service still said too bad and still charged me full rate for everyday !Back to Rogers

  • flyingfree56 Karen Hill (@flyingfree56) reported

    @telussupport How to get “phone”, iMessage, FaceTime working on new iPhone 14? I’ve googled everything possibility. Can’t phone Telus because the phone feature doesn’t work. Thx for help

  • matpVI Mat Wright - MASK, BOOST AND KEEP ON MASKING (@matpVI) reported

    @GERONursing @TELUS JFC - that's definitely a **** off moment - those pricks are tedious Happy Holidays!!!! (despite all the a-holes)

  • JozsefScott Scott (@JozsefScott) reported

    @TELUS 5G is worse than dialup #slow

  • canadawrite2 Jane Harris (@canadawrite2) reported

    So I am spending Christmas Eve explaining to #Telus escalation that I am not paying fees to cancel a service that was never hooked up. @TELUS

  • JozsefScott Scott (@JozsefScott) reported

    @telus when will your network be back up? #outage

  • nosafeSpot jimmy jimmerson (@nosafeSpot) reported

    @LeafSingh I don’t know Singh, I’ve been with @TELUS since I had a cell phone and not one issue. Customer service is top notch too. I’m pushing 40 so it’s been a long time

  • deborahh Deborah Preuss, pcc 😷 🇨🇦 (@deborahh) reported

    .@alltheinterwebs @TekSavvyCSR @johnwrbabcock yeah, I'm in East York and teksavvy (and Telus mobile) have been down-up-down this aft, now solidly down for over an hour :-( Oh. It just came back. Let's see how long it lasts...

  • Hallettmortgage Michael Hallett (@Hallettmortgage) reported

    @TELUSsupport @TELUS your fibre optic network installed in my neighborhood has been extremely unreliable since being installed early November. Even with numerous attempts from a very customer focused employee has not resolved the problem. I would never recommend it to anyone.

  • jpusic John Pusic (@jpusic) reported

    @TELUSsupport I'm in now though so it'a moot point. However, my Telus Optik TV is freezing and pixellating often. I'm going to try resetting the Optik box, but not sure that'll fix it.

  • 18MMorgan Mathew Morgan (@18MMorgan) reported

    @brianvendramin @TELUS @TELUSsupport Ouch! What was the gist of the fail?

  • jimdheil Jim Heil (@jimdheil) reported

    @TELUS Your Wi-Fi doesn't work in my apartment. Support has only made matters worse. How can I get out of this contract?

  • patrickortwo Patrick Walls (@patrickortwo) reported

    @TELUS Uhhhh… how do I cancel? I’ve been trying, on the app, online, calling… I’ll keep trying to call. But so far, so impossible

  • kathy_milbs Kathy Milbs (@kathy_milbs) reported

    @TELUSsupport What’s happening with Telus service in the Niagara Region. It’s a disaster down here and there’s no service at all.

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