Telus Outage Map
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Telus Most Affected Locations
Outage reports and issues in the past 15 days originated from:| Location | Reports |
|---|---|
| Edmonton, AB | 299 |
| Coquitlam, BC | 127 |
| Vancouver, BC | 125 |
| Calgary, AB | 97 |
| Surrey, BC | 82 |
| Red Deer, AB | 42 |
| Burnaby, BC | 24 |
| Kelowna, BC | 19 |
| Toronto, ON | 18 |
| Port Moody, BC | 16 |
| Lethbridge, AB | 15 |
| Spruce Grove, AB | 13 |
| New Westminster, BC | 13 |
| Trail, BC | 12 |
| Sherwood Park, AB | 12 |
| Etobicoke, ON | 11 |
| Victoria, BC | 11 |
| Stettler, AB | 8 |
| Kamloops, BC | 8 |
| Beaumont, AB | 8 |
| Nanaimo, BC | 7 |
| West Kelowna, BC | 7 |
| Grande Prairie, AB | 7 |
| Corner Brook, NL | 7 |
| Prince George, BC | 6 |
| Chilliwack, BC | 6 |
| Fruitvale, BC | 6 |
| Richmond, BC | 6 |
| Winnipeg, MB | 6 |
| Leduc, AB | 5 |
Telus Comments
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.Telus Issues Reports
Latest outage, problems and issue reports in social media:-
Natalie Lanoville 🇨🇦 🌱
(@NatalieLanovill) reported
@StephKall @TELUS @TELUSsupport I get good response from DMs to Telus Support.
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Julia Baldwin
(@JuliaABaldwin) reported
@TELUS @TELUSsupport We all know how much of a struggle Covid has been causing on families trying to pay everything.Thanks to Telus for not taking payment arrngmnts now we are without. We aren't asking to not pay, we are asking for arrngmnts!12 years loyal customer.Billy Sudworth
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Julia Baldwin
(@JuliaABaldwin) reported
@TELUS This is how you treat your customers after being with you for 12 years?!Unbelievable!!! We have been loyal customers and this is how you treat us during this time?! Wow. I CAN'T EVEN BELIEVE how you are treating loyal customers during this! Billy Sudworth
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Pandemic at the Disco 🌐
(@RKSAlberta) reported
@grouchdiver If you're a lawyer, car dealer, on the board of Telus, a UCP donor, a lying Press Secretary/Issues manager, interested in starting up a for-profit park, for-profit healthcare clinic, strip mining the Rockies, or shooting a Sandhills crane, the UCP has made it very gainful #ableg
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Sara Desforges
(@daisy_ruth) reported
@TELUS today in new Sudbury mall. The staff was AMAZING despite the AAC being broken. Not only were they great but a cranky customer came in demanding answers about a bill and credit card info with no photo I’d. When he was asked to go get the I’d in his truck he began shouting
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Eddie C
(@Eddie_C_1973) reported
@TheSpecialist4 @TELUS @TELUSsupport I dumped Telus years ago because I had to phone them for loyalty rewards. WTF?
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Steph Kall
(@StephKall) reported
Does anyone have any suggestions at all on how to get a hold of @TELUS @TELUSsupport. Their entire system seems to be failing- phone lines don’t work after being on hold for 45 minutes. Then twitter response links don’t function properly. Someone help!? I’ve been trying for days
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Steph Kall
(@StephKall) reported
@kulpreetsingh @TELUS @TELUSsupport It’s sucks because we literally have very few providers - I originally have Telus because Rogers was awful. Now they fail to recognize that their whole system has an issue...they told me to use another phone to call them... why? I call everyone else on my phone. It’s their system
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Joe Bowser
(@infil00p) reported
@ElsiDawson Damn. I totally want to find an old payphone for my home office. I'd recommend getting a SIP line for it because trying to get a regular land line out of Telus without getting their Internet package is irritating AF.
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Reza Rahimipour
(@rahimipou) reported
Please never trust what @Telus sales agent offer you over the phone and ask them for email confirmation otherwise this may happen to you.
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Kulpreet Singh
(@kulpreetsingh) reported
@StephKall @TELUS @TELUSsupport Yeah I think sometimes consumers (speaking for myself) have this emotional attachment with companies that don't actually give a ****, which is a whole other topic. But sometimes there are no other choices so if there is, it might be a good time to shop around.
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SD
(@SamInBC) reported
@TheSpecialist4 @TELUS @TELUSsupport I pay $75 for 20GB of data (and I get $10 off because we have a family plan. They had this offer a month or two ago. Which province are you in? Problem with Telus is, that unless you call and tell them you are cancelling, they don't give you the best deal.
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J.
(@bossdaddyjay_) reported
Telus sucks.
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Carole Ann
(@linxeys) reported
@TheSpecialist4 @TELUS @TELUSsupport Dump telus. I had to years back. I was a loyal customer of theirs for years and years. They don't believe in any kind of loyalty program at all. The cost of their plans were out of this world. Just dump them there are way better plans out there
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Mona
(@Mona_B3ntley) reported
@TheSpecialist4 @TELUS @TELUSsupport Have you tried public mobile. It’s an affiliate of Telus but same network much cheaper rates.
