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Telus

Telus Outage Map

The map below depicts the most recent cities worldwide where Telus users have reported problems and outages. If you are having an issue with Telus, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Telus users affected:

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 107
Sherwood Park, AB 6
Surrey, BC 35
Langley, BC 16
Aberdeen, BC 1
Red Deer, AB 4
Windsor, ON 1
Calgary, AB 115
Montmagny, QC 19
Toronto, ON 23
Grande Prairie, AB 5
Mississauga, ON 1
Steinbach, MB 1
Abbotsford, BC 4
Moncton, NB 1
New Westminster, BC 3
Cochrane, AB 2
Medicine Hat, AB 2
Nanaimo, BC 7
Parksville, BC 2
St. John's, NL 1
North Vancouver, BC 9
Edmonton, AB 78
Fort St. John, BC 2
Ottawa, ON 4
Iqaluit, NU 1
Carseland, AB 1
Richmond, BC 4
Mount Pearl, NL 1
Coquitlam, BC 7
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • xmarisabear
    まりさ (@xmarisabear) reported

    I just got new internet and it’s so ****. Telus Fibre Optic is suppose to be the fastest internet in Canada but I can’t even play a game of warzone 😤

  • Tony89166
    Tony mcnamara (@Tony89166) reported

    Carefull what you ask for. I was converted to fiber last Friday and have not had email sense and cannot get anyone at TELUS to help. Customer service at TELUS has left the country. #TELUSPureFiber

  • PottersBerry
    charlton berry (@PottersBerry) reported

    @linusgsebastian Use the press # option where garbage callers have to press a random number to get through. Have it on my TELUS line and it’s glorious

  • Tony89166
    Tony mcnamara (@Tony89166) reported

    @ telus@ fiber optic well proud to say I have spent another 2 hours of my life trying to talk with someone at TELUS to fix my service that they messed up. Sad to say TELUS has no clue.

  • Tony89166
    Tony mcnamara (@Tony89166) reported

    @TELUSsupport I live in Edmonton an on Friday I ha a technician come in an convert me from copper to fiber. I have not had email service since then an TELUS has not been able to fix it. I have spent hours on the phone to no solution. Say no if TELUS phones to convert

  • thekhaykery
    thekhaykery (@thekhaykery) reported

    @TELUS We have been dealing with billing issues for our business acct for exactly one yr now. Since Feb 2020 Telus has been charging us double of our bundle rate & they still won’t give us proper adjustment/credit. Ridiculous! Why am I still with them? I have no idea 🙄

  • _thxnh
    thanh thanh (@_thxnh) reported

    @jijianella @michellen_huynh @TELUSsupport SHUTT im out here saying im gonna switch to telus bc shaw sucks LOOL my wifi cuts randomly almost everyday i hate it

  • Tony89166
    Tony mcnamara (@Tony89166) reported

    @TELUS if tTelus contacts you to convert to fiber think carefully before you agree. I have been without email for 3 days now and they are doing nothing to fix it. I spend hours on the phone with no solutions.

  • blkh2o61
    Legman (@blkh2o61) reported

    The world of TELUS fails once more! Call and ask if a service is available, and oh ghee, we don’t have your physical address on file. Had dozens of calls over the past years to them! And once again, “we will call you back”, and nothing! Unbelievable! Maybe CRTC is in store?

  • ONTLLs
    SueCanada 🐧🐧 (@ONTLLs) reported

    Well my PVR is broken, sat for an hour on hold today with #telus for a guy to come and give me a box, gonna happen soon! So now I am watching #StargateAtlantis

  • White_VitaminB
    Vitamin B (@White_VitaminB) reported

    @Johnny_Pigeon @WhistlerBlckcmb @TELUS No of course they're not local. Why ******** would they be local.

  • kaydeejay1995
    𝙠𝙚𝙡𝙡𝙮 (@kaydeejay1995) reported

    Never have I had so many issues while trying to get a new phone 🙄 Telus y'all gotta get your grapes in the fridge or imma turn them to raisins

  • RezsiRS
    Rig Pig (Munraj) (@RezsiRS) reported

    @TELUSsupport @TELUS How do I wait on hold for 40 minutes for the agent too say he'll call me back and just never does??? then im on hold for another half hour so far? what the frig

  • Nesteasill
    Nesteasill (@Nesteasill) reported

    I love how god awful Telus internet is, it’s so chefs kiss

  • bulent_gunerli
    Bulent Gunerli (@bulent_gunerli) reported

    @TELUSsupport I had too bad experiences with Telus home internet 75 service in these weeks. Your service is not stable in NW Calgary are (T3G 4C2)

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