Telus

Telus Outage Map

The following outage map shows the most recent areas in Canada where Telus users have reported their issues and outages. If you are having an issue with Telus and your location is not listed, make sure to submit a report below.



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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Telus Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Telus Issues Reports

Latest outage, problems and issue reports in social media:
  • Sarah Leary (@LearyMs) reported

    @mssinenomine A couple years ago Telus came & wired our co-op for fibre optic cable using similar tactics. They run the wires to the units but you choose to use them or not. Terrible that they are doing this during a pandemic, though, & being so aggressive! Unacceptable.

  • Commissioner Miner (@fanCRTCProfling) reported

    Keep in mind, that lady is no spring chicken, which means her father was a vulnerable senior being taken advantage of. How many other Seniors are being double-billed? Will #Telus get NASA & MENSA members to help check that too since they claim they can't because it's too hard?

  • Alex Ramirez (@aram2255) reported

    So a 12 year old had a phone that kept charging $28 multiple times per day every time they used their phone outside of home. Shouldn't there be some shared responsibility? Shouldn't @TELUS have some checks in their system to protect the customer from errors like this?

  • Oriana 🦇 (@LilHurricaneo) reported

    @mssinenomine This freaks me out bc telus was at my building the other day. 3 workers came outside and were talking amongst themselves about how to treat ppl who were rude to them when they showed up. They were walking away so I i didnt get it all. I'm under contract with Shaw for 2 more yrs

  • Phyllis 🇨🇦 marginal mennonite she/her (@FredLeeJebus) reported

    @Leenerrr We live in St. Albert and have had telus fibre optic for few months now. We’ve had telus for internet and tv for years, and I wouldn’t recommend switching from SHAW. We have significant wifi issues and customer support is a hellish experience!

  • Jay (@FireAndWaterYYC) reported

    @klaszus And now Telus sucks Albertans dry through cell phone rates and gov’t contracts.

  • Insane_But_Not_Alone (@InsaneNotAlone) reported

    @TELUS hey why is the internet down I north Edmonton?

  • BLCK LVS MTTR ✊🏽✊🏾✊🏿 (@_nikitaacainxxs) reported

    Telus is so trash wtf. I paid my bill why are they reporting to the credit bureau that I didn’t ??????

  • Biryani For One (@biryaniforone) reported

    @mssinenomine Not giving consent to the installation was not really a clear option. I did “agree“ to them coming into my apartment and installing something. However, I’ve never switched to Telus and that wasn’t seemingly required, despite there being pamphlets in the lobby about the new rate.

  • Paul (@banjosworld) reported

    @mssinenomine All of the big ones (Rogers, Telus and Bell) use similar tactics. They are HORRIBLE people to deal with.

  • G Peters patio ruiner ♿️ still a pandemic (@mssinenomine) reported

    Me: You can't enter into a contract with Telus on my behalf. You can't sign me up for service with them that I will then be responsible for paying for. Something very wrong is happening here. Again housing provider says they are shocked Telus is presenting this as done deal.

  • Rude (@WilcoMcG) reported

    @armchairqbguy @Bell @TELUS I switched to Telus too, didn't have to sign a contract either as long as I used my own device. We'll see how it goes. If it's garbage or they increase rates I can just jump ship again.

  • Benjamin King (@Benjaminkie) reported

    @juststacey_ @RogersHelps Had a similar experience recently, after being with Rogers for 15 years. Although we got our phones directly from Apple. The plan issue and runaround we had with the plan was similar. very disappointing. We were lucky we weren’t on a plan and switched to Telus on the weekend.

  • speck (@pacific0__) reported

    jesus christ @RogersHelps is so ******* full of ****. all my plans have gone to **** thanks to your ******* ****** service. def taking that offer to switch to @TELUS LMAO goodbye

  • Gordo 🇨🇦 (@gordricher) reported

    I hope whomever took my phone at the @EdmontonOilers game really needed it. With the lock on it and everything...pretty sure it's just a paper weight....anyway, guess I get to pay for their paper weight for another year and a bit....@TELUS any options for me to help ease this?


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