Telus Outage Map

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Telus Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Burnaby, BC 434
Vancouver, BC 246
Edmonton, AB 221
Calgary, AB 126
Surrey, BC 108
Montréal, QC 81
Red Deer, AB 48
Victoria, BC 28
Chilliwack, BC 21
Langley, BC 20
Toronto, ON 20
Nanaimo, BC 19
St. Albert, AB 17
North Vancouver, BC 15
West Kelowna, BC 13
Richmond, BC 13
Spruce Grove, AB 13
Kelowna, BC 12
Duncan, BC 11
Mississauga, ON 11
Courtenay, BC 10
Airdrie, AB 10
New Westminster, BC 10
Vernon, BC 10
Kamloops, BC 10
Sherwood Park, AB 9
Prince George, BC 9
Lethbridge, AB 9
Fort McMurray, AB 8
Maple Ridge, BC 8

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Telus Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Telus Issues Reports

Latest outage, problems and issue reports in social media:
  • |2yan (@RyanMorasiewicz) reported

    I’ve been charged full price ($500+) for @Novusnow TV box that is years outdated and doesn’t work anymore with their new tech, because I haven’t returned it (wasn’t contacted). He’ll of a way to treat a 10+ year loyal customer. What’s better these days @TELUS or @ShawInfo ?

  • Ernie Iceman (@Ernieiceman) reported

    My wife nearly ended me yesterday when she got the telus bill and it was 200.00 more than usual. Her first thought was I bought a bunch of movies on demand. Lucky for me 19.00 was what I spent and the rest was weird charges from our security system. Telus help was useless

  • jessalott (@Lott828) reported

    @virginmobilecan charging an extra $20 on my bill for going over my data by .14.........can’t wait to cancel and go to Telus where they don’t over charge you....

  • FlamingPaw (@FlamingPaw) reported

    @WolfInCorgnito @Sir_Boops The problem here, is I'm in a connected townhouse complex. So Telus has to work with the building management company to get things approved, and all the paperwork.

  • mediar (@mediarz) reported

    Getting towards the end of my data limit on my cell phone. Still no home internet, @TELUS sucks, good night!

  • Chris (@patsnation0917) reported

    @CJW_101 This happens to me everyday. Sometimes up to 8 or 9 times at its worst. I called telus and they "fixed" it on there end. I was on the phone for 3 hrs with them. 2 and a half were on hold mind you. Guy sent me an email and said if it happens again to email him directly. Same ****.

  • AL 🇨🇦 (@AlertCalgarian) reported

    @HerrickMartina @VanStreetDog @TELUS Expecting the best means your guard is down. Life isn’t that fair

  • MyOnlyAttempt (@myonlyattempt) reported

    @TELUS If I want to buy junk that will last 1 yr buy #Samsung. If i want something to last 5yrs buy #apple. Same goes for support. Samsung = sadSong.

  • Revelstoke Jim's Canadian Content (@RevJimCanCon) reported

    So what’s the deal @TELUS? I need to return my #bringitback phone but you don’t have a new one for me. Making me buy the old one it is not good customer service. Others have the #iPhone12ProMax...why not me? Hey @Bell..any thoughts?

  • AL 🇨🇦 (@AlertCalgarian) reported

    @HerrickMartina @VanStreetDog @TELUS I’m not talking at all about the people of China. I’m referring to the regime in China. They should never be trusted. Ever.

  • Oilers Nerd Alert (@OilersNerdAlert) reported

    @CJW_101 @GlenMah @Jer_Bear28 When I had the Telus repeater system, I didn’t put it where there was coax so I ended up using a powerline network. Even with that, mesh works a lot better

  • DMAC But Festive - Freedom 38 (@noisewater21) reported

    @CJW_101 The suggestion will allow you to know if it’s a problem with something on your end or Telus, and if it is your end what device is causing it. It needs to be done when the problem is happening so it’s hard for their techs to do.

  • K (@Theoneme97) reported

    Yo @Telus you down to send a couple bucks back? I don't wanna support Jake Paul I just wanted to see Tyson and Roy Jones throw some punches

  • Amorphous 🏒 (@CaffeineScene) reported

    @CJW_101 Telus told me it was impossible that this was the reason but turning it off resolved all my problems and I haven’t had any since

  • Amorphous 🏒 (@CaffeineScene) reported

    @CJW_101 this might be the weirdest most random question ever but, do you have a computer with wake-on-LAN turned on? I had this exact problem with Telus years ago. They did everything. Turns out my computers wake-on-Lan was sending garbage data constantly bogging down the connection

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