Telus Outage Map
The map below depicts the most recent cities in Canada where Telus users have reported problems and outages. If you are experiencing problems with Telus, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Telus users affected:
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Check Current StatusMost Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Vancouver, BC | 151 |
Calgary, AB | 148 |
Edmonton, AB | 116 |
Burnaby, BC | 75 |
Surrey, BC | 70 |
Toronto, ON | 54 |
Victoria, BC | 41 |
Winnipeg, MB | 38 |
Sherwood Park, AB | 18 |
North Vancouver, BC | 17 |
Coquitlam, BC | 13 |
Montréal, QC | 13 |
Chilliwack, BC | 13 |
Nanaimo, BC | 13 |
Red Deer, AB | 12 |
Mississauga, ON | 11 |
Brampton, ON | 11 |
Duncan, BC | 10 |
Langley, BC | 9 |
Dawson Creek, BC | 9 |
Delta, BC | 8 |
Richmond, BC | 8 |
Port Coquitlam, BC | 8 |
Kelowna, BC | 8 |
Prince George, BC | 8 |
Maple Ridge, BC | 7 |
Abbotsford, BC | 7 |
Windsor, ON | 7 |
Spruce Grove, AB | 7 |
Steinbach, MB | 7 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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))) Botrax (((
(@Botrax) reported
@TELUS Just had a pressure tactic Telus rep at my door during supper on Christmas eve. What ******** is wrong with you?
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Fred Martin
(@FastFredyfly) reported
@TELUS Was with Rogers for 10 years and finally made the switch to Telus. Went down to Miami for 2 weeks and my phone wouldn’t make a call,not even to Telus!Tried all google tricks and customer service still said too bad and still charged me full rate for everyday !Back to Rogers
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Karen Hill
(@flyingfree56) reported
@telussupport How to get “phone”, iMessage, FaceTime working on new iPhone 14? I’ve googled everything possibility. Can’t phone Telus because the phone feature doesn’t work. Thx for help
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Mat Wright - MASK, BOOST AND KEEP ON MASKING
(@matpVI) reported
@GERONursing @TELUS JFC - that's definitely a **** off moment - those pricks are tedious Happy Holidays!!!! (despite all the a-holes)
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Scott
(@JozsefScott) reported
@TELUS 5G is worse than dialup #slow
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Jane Harris
(@canadawrite2) reported
So I am spending Christmas Eve explaining to #Telus escalation that I am not paying fees to cancel a service that was never hooked up. @TELUS
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Scott
(@JozsefScott) reported
@telus when will your network be back up? #outage
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jimmy jimmerson
(@nosafeSpot) reported
@LeafSingh I don’t know Singh, I’ve been with @TELUS since I had a cell phone and not one issue. Customer service is top notch too. I’m pushing 40 so it’s been a long time
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Deborah Preuss, pcc 😷 🇨🇦
(@deborahh) reported
.@alltheinterwebs @TekSavvyCSR @johnwrbabcock yeah, I'm in East York and teksavvy (and Telus mobile) have been down-up-down this aft, now solidly down for over an hour :-( Oh. It just came back. Let's see how long it lasts...
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Michael Hallett
(@Hallettmortgage) reported
@TELUSsupport @TELUS your fibre optic network installed in my neighborhood has been extremely unreliable since being installed early November. Even with numerous attempts from a very customer focused employee has not resolved the problem. I would never recommend it to anyone.
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John Pusic
(@jpusic) reported
@TELUSsupport I'm in now though so it'a moot point. However, my Telus Optik TV is freezing and pixellating often. I'm going to try resetting the Optik box, but not sure that'll fix it.
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Mathew Morgan
(@18MMorgan) reported
@brianvendramin @TELUS @TELUSsupport Ouch! What was the gist of the fail?
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Jim Heil
(@jimdheil) reported
@TELUS Your Wi-Fi doesn't work in my apartment. Support has only made matters worse. How can I get out of this contract?
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Patrick Walls
(@patrickortwo) reported
@TELUS Uhhhh… how do I cancel? I’ve been trying, on the app, online, calling… I’ll keep trying to call. But so far, so impossible
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Kathy Milbs
(@kathy_milbs) reported
@TELUSsupport What’s happening with Telus service in the Niagara Region. It’s a disaster down here and there’s no service at all.