Telus

Telus Outage Map

The map below depicts the most recent cities in Canada where Telus users have reported problems and outages. If you are experiencing problems with Telus, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Telus users affected:

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 142
Edmonton, AB 114
Calgary, AB 110
Surrey, BC 77
Burnaby, BC 59
Victoria, BC 38
Sherwood Park, AB 35
Toronto, ON 27
Spruce Grove, AB 23
Salmon Arm, BC 21
Langley, BC 17
Chilliwack, BC 15
Montréal, QC 12
Prince George, BC 12
Red Deer, AB 11
Kamloops, BC 11
Agassiz, BC 11
Kelowna, BC 10
Fort McMurray, AB 9
Duncan, BC 9
Richmond, BC 9
Courtenay, BC 9
Brampton, ON 9
North Vancouver, BC 9
Nanaimo, BC 8
Ottawa, ON 7
Maple Ridge, BC 7
Castlegar, BC 6
Sechelt, BC 6
Grande Prairie, AB 6

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • NoahJDannielson Noah J (@NoahJDannielson) reported

    This @ACAC_Sport refereeing continues to be absolutely ******* embarrasing. Like does the @ACAC_Sport realize this is now being shown on @TELUS and thus showing how bad their referees are? I've been questioning their motives for referee choices over the years but this year is

  • Humer1971 Robert Hume (@Humer1971) reported

    @TELUS Stop with the WEF crap, or I will take my business somewhere else.

  • BenoitFamFarm Michel Benoit (@BenoitFamFarm) reported

    So for all the rural Alberta folk, who makes a phone with the best phone service? Don’t care much about the camera or apps, but the actual phone. On Telus currently, and not liking the last several iPhones I’ve had (XR currently).

  • Visseracres Dylan Visser (@Visseracres) reported

    @tillystra @GlenneyAg @RogersBiz There all getting worse. Switched from Telus to bell. And both are terrible

  • returntologic21 #TrudeauMustGo FringeCanadian (@returntologic21) reported

    @TELUS @TELUSsupport I have been trying to cancel my Telus account for a week. After being put on hold for hours I went into a store and was told they can't cancel accounts. Today after a 1 hr hold the rep told me he couldn't handle this and put me through to another # and...

  • Procrastik8 bigmamakano (@Procrastik8) reported

    @TELUS @DrPaulaGordon @tamarataggart Wow how great for Telus. Are you planning to stop forcing medical procedures every 72 hours to test your healthy unvaxxed employees???? Medical malpractice, blatant discrimination, zero science, waste, expense, garbage.

  • PHDFarm PHD Farm (@PHDFarm) reported

    Twice now @TELUS calling me to offer some crap services and the call fell. they really need to get their service working better if they want to sell me their crap

  • YulBBudy Kurogman (@YulBBudy) reported

    @DimitrinaStanc4 ugly basketball and #fuckinrogers internet is down again! good thing I got Telus on my phone

  • StanBeeler Stan Beeler (@StanBeeler) reported

    Telus, the company that provides my landline phone, must have the worst customer service in Canada. I have been incorrectly billed for months. Every month I contact them to point out that Nova Scotia is not in Hong Kong; every month I am billed for NS calls as Hong Kong.

  • HorridPandora63 Dominick (@HorridPandora63) reported

    @Procrastik8 @rpoconnor @TELUS Looks like I'm going to a new service provider.

  • SvetlanaCanada Svetlana Sapelnikova (@SvetlanaCanada) reported

    @TELUSsupport - You must look into the #customerservice. It's absolutely unacceptable in waiting/communication times (60 min is absolute minimum), the need to contact 3 times for the same issue and inability to accept online requests for stuff which @TELUS screwed up. #telus

  • darkmoodie Rage Against UCP (@darkmoodie) reported

    @TELUS are you seriously making your customers pay for this absolute crap you are displaying for NHL Centre Ice? This is really the best feed? Really are a bushleague company

  • rslade Robert Slade (@rslade) reported

    So, @Shawhelp @ShawInfo , should I be moving back to @TELUS (who are no great shakes either, but at least didn't have this latency issue ...)?

  • Maryam_behb M 🇨🇦 (@Maryam_behb) reported

    @TELUS With Internet being still shut down, is there any extension to this deal? I heard other providers extend the free call to Iran.

  • Botterilldave Dave Botterill (@Botterilldave) reported

    @TELUSsupport @mamathursday I was told the same when I called about the poor telus service in Douglasdale.. they said they would look into it and never got back to me

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