Telus

Telus Outage Map

The map below depicts the most recent cities in Canada where Telus users have reported problems and outages. If you are experiencing problems with Telus, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Telus users affected:

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 154
Vancouver, BC 149
Edmonton, AB 135
Surrey, BC 81
Burnaby, BC 81
Kelowna, BC 48
Toronto, ON 33
Victoria, BC 29
Sherwood Park, AB 27
Montréal, QC 18
West Kelowna, BC 17
Penticton, BC 14
Abbotsford, BC 12
Richmond, BC 12
Windsor, ON 12
Coquitlam, BC 11
Delta, BC 10
Nanaimo, BC 10
North Vancouver, BC 10
Langley, BC 10
Cranbrook, BC 8
Port Coquitlam, BC 7
Prince George, BC 7
Red Deer, AB 7
Fort McMurray, AB 6
Okotoks, AB 6
Winnipeg, MB 6
Maple Ridge, BC 6
Elliot Lake, ON 6
Brampton, ON 6

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • Kamscan Kamscan (@Kamscan) reported

    @ThymelessC @IceCold_Country @TELUSsupport The Dish is the same as Bell uses and Telus piggybacked off the Bell Satellites. So check out Bell for service . The set top box has to be changed out though

  • TheTimesofJJ JJ (@TheTimesofJJ) reported

    Fido has better signal than telus

  • CPComm Campbell Patterson (@CPComm) reported

    @altleft_eastend @MrWickDoe @alexposadzki If you're only counting infrastructure. It's the number of companies competing that is the issue. Moreover, if this deal is approved the likelihood that Bell and Telus merge increases. Less competition = poorer service, higher rates, and greater odds of catastrophic outages.

  • MasterVall Angelo (@MasterVall) reported

    @TELUSsupport Terrible issues with texting for almost two weeks now. I didn’t know that so many people they have the same problem! I can’t receive or send text, with Telus network, if I’m not with wifi coverage!

  • FUNGUY416 canadian bad dream (@FUNGUY416) reported

    @TELUS @TELUSsupport I was a @RogersHelps customer for 15 years and Telus convinced me to switch a few months ago… worst decision ever. I have been constantly over charged on both my mobility & home service bills and have had to spend hours on the phone to get my proper rates.

  • snukwa7 Wes Snukwa7 (@snukwa7) reported

    @TELUSsupport I pay too much for 3rd world slow internet service at 1629 Salmon River Rd Service. And telus is the only internet provider at this location.

  • YodaRaptor Sergio - Raptors #wethenorth (@YodaRaptor) reported

    Wow @TELUS 2.5 hours on the phone on hold to talk to home security retention? Is this what you qualify as customer care? I'm about to go from adding services to cancel all together

  • spoam Eudaimonia (@spoam) reported

    @TerrencePaul5 Super easy to tell a scam When have you ever received prompt service from a Fortis or a Telus Good luck getting a call back If any company phones you with a human on the other end, it's a scam

  • AlliAlliG AlliAlliG (@AlliAlliG) reported

    @BarleyBoy20 TELUS!!! God damn I have Shaw

  • MazKingKhan Maz Khan (@MazKingKhan) reported

    @TELUSsupport Thank you for responding! I’ve sent you a PM. I moved from Bell to Telus just last month so really hoping Telus sorts all these issues out before I decide to move back.

  • DocMcConks M McC (@DocMcConks) reported

    We’ve also turned down cell phone plans from Telus for this reason, and I’ve already told them as soon as my contract is done, I won’t be using their services ever again. I can’t imagine I’m the only one @TELUS

  • khadijah_davies khadijah or monica or both ??? (@khadijah_davies) reported

    @TELUS. I am being blocked from calling customer service to ask to change my connection date from Jan 5th to Feb 1st. Tired of all this bullshit.

  • macjbby Jeffrey Beatty Ⓐccessibility Ⓛens (@macjbby) reported

    What if I was unaware of the change of 20GB data from 40GB data? I called emergency video calls 911 and got throttled 20GB soft cap. Telus will be liable for not notifying me of the change of plan without my permission. Now, it is a 100GB data plan for $80

  • snukwa7 Wes Snukwa7 (@snukwa7) reported

    **** @TELUSsupport Telus "BC" and their below standards service provided on Salmon River Rd Salmon Arm. Paying market value for under market service. Way to Nickel and Dime BC.

  • FUNGUY416 canadian bad dream (@FUNGUY416) reported

    @TELUS @TELUSsupport after almost 2 hours on the phone again this week to correct my bill, my latest is once again over billed and missing discounts and promised credits. Awful service. I am disgusted with myself that I made the change from @RogersHelps.

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