Telus

Telus Outage Map

The map below depicts the most recent cities in Canada where Telus users have reported problems and outages. If you are experiencing problems with Telus, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Telus users affected:

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 126
Vancouver, BC 119
Edmonton, AB 99
Sherwood Park, AB 66
Surrey, BC 48
Toronto, ON 43
Victoria, BC 36
Burnaby, BC 35
Spruce Grove, AB 26
Red Deer, AB 14
Montréal, QC 14
North Vancouver, BC 12
Kamloops, BC 12
Winnipeg, MB 10
Lethbridge, AB 8
Langley, BC 7
Kelowna, BC 7
Delta, BC 6
Maple Ridge, BC 6
Vernon, BC 6
Orangeville, ON 6
Abbotsford, BC 6
Cranbrook, BC 6
Brampton, ON 6
Beamsville, ON 5
Chilliwack, BC 5
Medicine Hat, AB 5
Fort McMurray, AB 5
Yellowknife, NT 4
Nanaimo, BC 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • jasmin_yeg Jasmin Smith (@jasmin_yeg) reported

    @stuporstar @Rogers Hate the Rogers chat. I do appreciate their phone service though. Bell is ok, use them for work, but I don’t love them. Hate Telus.

  • baileyja69 🇨🇦 Jay Bailey 🇨🇦 (@baileyja69) reported

    @DesjardinsINS worst company on the planet. Will not fix our issue. Spouse not covered call them and say that I am. Go for new prescription same **** And yes ran through @TELUS so **** your hat

  • juvarya8 Juvarya Veltkamp. MBA, GCB.D (@juvarya8) reported

    We switch over to #Telus for cell service. We wait. No phones, no SIM cards. But we get billed! My husband spends 12 hrs on the phone. Still no SIM cards, only bills and sales call to upgrade! Customer service not available for days. Is this the norm, @telusmobility ?

  • Dickens638 Dickens63 (@Dickens638) reported

    @TELUS @telus wow tech service is closed even though web site states open 24/7 - poor service and not what i expect from Telus. 😡

  • AlexBCddh Alex.anywhere 🇨🇦 (@AlexBCddh) reported

    @TELUSsupport Is Telus down in Vancouver East? I can't access Internet. Thank you.

  • AldusM1501 Ruler of the 7 Kingdoms of the Litvaks (@AldusM1501) reported

    @MarthaLRogers I pay a ridiculous sum for Rogers wifi that is literally 0.5% as fast as my Telus data service. When you emerge victorious, please do something to help long-suffering Rogers subscribers such as myself.

  • barigord BarigordStudios (@barigord) reported

    Our @TELUS home internet service is so bad we've had to resort to using #wires to connect. Actively looking to switch.

  • lkgarvin Linda Garvin (@lkgarvin) reported

    @TELUS Great to know I can cancel. Very disappointed with Pic TV. Service is hit and miss. Can’t get the channels I want. I’ll be switching to Shaw. Too bad there’s such poor choice.

  • Veryx2akwared2 Young Stocks aka I aka eye (@Veryx2akwared2) reported

    Some girls it's not going to work out cuz I'm on telus mobile n some of u on the cheap stuff like koodo freedom my network lag .7ms yours is 14ms sorry it's not me it's some of u.

  • KaveMan Kavian Moradhassel (@KaveMan) reported

    Just spent an intensely frustrating lunchtime with @BellMobility getting bounced between Sales and Customer Svc…been a loyal customer for 25+ years, but they can’t connect my iPad to share my phone data plan! @TELUS here I come! #WhyIsThisSoHard #HangUpOnBell

  • lyteforce Chris Golden (@lyteforce) reported

    My service agreement with Telus is up in two weeks. Guess that means it‘s time to shop around.

  • Dickens638 Dickens63 (@Dickens638) reported

    @ShawnKing @TELUS Really bad app design.

  • biomortia Biomortia (@biomortia) reported

    @TELUS What do I need to do to get telus fibre in my area. We had to move, and unfortunately fibre wasnt available. Were with shaw now and it sucks something fierce. What do I have to pay or who can I talk too aside from filling out that form every day.

  • CholakRosanna Rosanna Cholak 🇨🇦 (@CholakRosanna) reported

    @SimonCotter62 Well guess you need to chase that down before it burns out . . . I HAD 2 DEILVERIES ONE EACH DOOR and not one picture or video and not able to get a hold of company but they sure figured I should give them a review,,, HOW DARE THEY !!! TELUS 🤬🤬🤬🤬

  • h3rzeleid Carley (@h3rzeleid) reported

    @TELUS how do I file a complaint about the absurd customer service I have just received? Specifically, my online order being outright cancelled, without me being contacted first, because there was a technical glitch capturing my card information at the time of payment??

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