Telus Outage Map

The map below depicts the most recent cities in Canada where Telus users have reported problems and outages. If you are experiencing problems with Telus, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Telus users affected:


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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 160
Vancouver, BC 158
Edmonton, AB 140
Burnaby, BC 87
Surrey, BC 81
Toronto, ON 62
Kelowna, BC 48
Winnipeg, MB 36
Victoria, BC 31
Sherwood Park, AB 27
Montréal, QC 19
West Kelowna, BC 17
Windsor, ON 15
Penticton, BC 14
Richmond, BC 13
Coquitlam, BC 12
Nanaimo, BC 12
Abbotsford, BC 12
Brampton, ON 12
Delta, BC 10
North Vancouver, BC 10
Langley, BC 10
Mississauga, ON 10
Prince George, BC 9
Port Coquitlam, BC 9
Cranbrook, BC 8
Red Deer, AB 7
Steinbach, MB 7
Spruce Grove, AB 6
Okotoks, AB 6

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • scorpio_Tamsin Tammy Alspaugh (@scorpio_Tamsin) reported

    @570NEWS That happened to me. Koodo is is part of Telus and I never got my notice. My daughter and ex set theirs up to go to their emails that's how I knew I should've gotten a notice because we did it together. I called right away and they helped me get an appointment with my daughter.

  • BuddyEdward91 Buddy91 (@BuddyEdward91) reported

    @Telus in Central Manitoba is a rip off! They say the highest speed or whatever but it doesn’t load up anything. I think they just say that stuff for you to buy their crap service! Glad my contract is almost up so I can switch to a better company!

  • taxbuster88 ziggy stardust (@taxbuster88) reported

    @fanCRTCProfling @TELUS I have a bunch of 1500VA backups anyway, so probably will never use theirs. One good thing about having a high tech system.

  • arrrdeecee Onion on My Belt (@arrrdeecee) reported

    @GoopyFS @mental_gas @TELUSsupport Also, I shudder to think about the support for Telus Babylon

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    @taxbuster88 @TELUS And this was a funny thing when we think about. Provincial elected officials & MP's told people to complain at the CRTC about no essential phone service. So the CRTC opened a non-public file on it. Ask Bell & Telus what happened. And that was the end of it. Buried & out of sight.

  • taxbuster88 ziggy stardust (@taxbuster88) reported

    We have landlines b/c copper provides power, and we have two phones that work ALL the time unless the line is cut. Fibre/phone UPS is only good for 8 hours - not nearly good enough. How to go about preventing @telus from removing our copper service? This is HUGE for the area.

  • RoseanneCda Roseanne (@RoseanneCda) reported

    @CleaningOil @SamsungMobile @TELUS Oh no. My Samsung mobile needs replacing soon as it's old. Was planning on researching newer models as I like the Samsung operating system. I'm not partial to iPhones. Now I'm not so sure after seeing your terrible experience. Has TELUS done anything to help?

  • PaulSparkees Paul Martz (@PaulSparkees) reported

    @CTVKitchener I’m a Telus customer, didn’t block me

  • AMDM00yyz A Mc (@AMDM00yyz) reported

    @andrew_leach @jkenney 1000s of appointments avail in Calgary. Telus can do 720 AZ/hour next wk, problem no arms as few are qualified. Would jump at an AZ shot. Crunch vaccine supply #s - without AZ, we can’t maintain 39k/day. Not enough vaccine. We need Health Canada to make a call on AZ. <55 or not?

  • TrevTkachyk Trevor Tkachyk (@TrevTkachyk) reported

    @TheMylesLive I had the same problems.. let me tell you the future is not friendly with Telus.. lol

  • RoseanneCda Roseanne (@RoseanneCda) reported

    @CleaningOil @SamsungMobile @TELUS I can't believe what you're going through. It's unacceptable that a brand new phone (esp. an $1,800 one) would conk out after a couple of weeks & there's no support. TELUS and Samsung better get busy making this right for you, otherwise they will lose customers (me included).

  • taxbuster88 ziggy stardust (@taxbuster88) reported

    @fanCRTCProfling A question: we live in rural canada and are about to get @telus fibre. Their (third) letter says that when fibre is installed, they will remove copper phone service. This is an issue for emergencies as we have power outages which can be up to 3 days. 1/x

  • CDNHockeyNut Mike Telford (@CDNHockeyNut) reported

    @Sliv21 @TELUS @ShawInfo Have had Telus for years, have yet to have any issues.

  • lilrhodywb Wendy Breau (@lilrhodywb) reported

    @ADT has gone to crap since being taken over by @TELUS. If it wasn’t going to cost a fortune I would cancel. I have wasted 2 hours trying to get our service moved. They send incorrect contracts that they refuse to fix. If you are looking for home security-run far, far away.

  • DishntheKitchen Bernice Hill (@DishntheKitchen) reported from Calgary, Alberta

    Not a super day. Shaun is stuck at the plant, technical difficulties & blizzard. Telus is still drilling ******** out of my head, I mean installing cable & not even Tragically Hip drowns out high pitched drilling. Been alone for a week & tired of doing **** all on weekends.

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