Telus

Telus Outage Map

The map below depicts the most recent cities in Canada where Telus users have reported problems and outages. If you are experiencing problems with Telus, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Telus users affected:

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 90
Vancouver, BC 81
Edmonton, AB 80
Surrey, BC 32
Spruce Grove, AB 31
Toronto, ON 23
Victoria, BC 19
Burnaby, BC 16
Sherwood Park, AB 16
Grande Prairie, AB 14
Montréal, QC 11
Lethbridge, AB 11
Red Deer, AB 11
Ottawa, ON 9
Abbotsford, BC 7
Cranbrook, BC 7
Fort McMurray, AB 7
Vernon, BC 6
Nanaimo, BC 6
Leduc, AB 5
Scarborough, ON 5
Fredericton, NB 5
Chilliwack, BC 4
Okotoks, AB 4
Kelowna, BC 4
Coquitlam, BC 4
Airdrie, AB 4
Prince George, BC 4
New Westminster, BC 4
Coquitlam, BC 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • BCTodayOfficial BC Today (@BCTodayOfficial) reported

    Green Party ldr @SoniaFurstenau asks about Health Minister @adriandix saying medical services commission is looking into fees for service charged by Telus Health She asks if he's comfortable with 2-tiered health care #bcpoli

  • MandelbrotG hear.the.truth.now (@MandelbrotG) reported

    @elonmusk What speeds are you pulling down and up i seriously need to get off Telus. Do you have data caps?

  • newfieOilerFan1 NewfieOilerFan (@newfieOilerFan1) reported

    @YegOilersFan No issue here, I am with Telus

  • CourtMaverick Courtney Maverick (@CourtMaverick) reported

    Does anyone else’s Shaw internet randomly stop working? Do people with @TELUS internet have this problem?

  • tehowennathe Brett Morris (@tehowennathe) reported

    @Rgocal Well they are in a city that gets strong signal on the AT&T network when they use their old Galaxy S9. I assume it would work. My M4 Pro works on Telus in Canada which roams on AT&T.

  • KevJames78 Kevin James (@KevJames78) reported

    @Bell is the worst for customer service. Back to @TELUS I go I guess

  • TokenManiaUST Token Mania (@TokenManiaUST) reported

    @elonmusk Still waiting to be available in my area can't wait to cancel telus and use starlink !

  • kruselnicki Peter Kruselnicki (@kruselnicki) reported

    @SoniaFurstenau @bcndp Telus is filling a big gap because the govt has ignored the declining access to family physicians. With the poor roll out if the primary health care model, Telus is the only viable option. Telus isn't to blame, the govt's has not treated family doctor access as a priority.

  • SheriHill Sher (@SheriHill) reported

    @TELUSsupport just got a phone call from Telus & the woman had no clue. She kept talking about my Kudo acct when we’ve been with Telus for almost 25 yrs (before it was even Telus) unbelievable. What terrible customer service. 0 acknowledgment for my loyalty. Best look for better

  • MisutkaPatricia Patricia Misutka (@MisutkaPatricia) reported

    @kruselnicki @SoniaFurstenau @bcndp Yes doctor shortage is much worse there except rurally (I kept my #yeg family doctor for five years when I lived there). But it's becoming an excuse to not solve a problem, why when TELUS has stepped into solve and its' likely cheaper (I'm pretty sure it's 50% cost here).

  • yvettyyang Yvetty (@yvettyyang) reported

    @TELUS @BlackHealthCAN When is you customer service hours? I thought I was 24/7….. I tried couple times for couple days! No body answers!

  • StayingJude Jude_staying_home (@StayingJude) reported

    @SoniaFurstenau @bcndp I have used Telus health due to the long waits to see my Doctor. I never paid extra?

  • JohnEThibeau John Thibeau (@JohnEThibeau) reported

    Anyone else on the @TELUS network get completely disconnected? Gonna try a restart @TELUSsupport and see if that fixes it.

  • CholakRosanna Rosanna Cholak 🇨🇦 (@CholakRosanna) reported

    @BShane555 @OrcaBC101 Telus cannot deliver security never mind Healthcare...only to the ignorant that think they are paying for something they are not getting...

  • yvettyyang Yvetty (@yvettyyang) reported

    @TELUS When is you customer service hours? I thought I was 24/7….. I tried couple times for couple days! No body answers!

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