Telus

Telus Outage Report in Acme, Alberta

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Acme, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Acme and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Acme, Alberta 12/31/2025 01:15

December 31: Problems at Telus

Telus is having issues since 08:20 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (51%)

    Internet (51%)

  2. Phone (25%)

    Phone (25%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. E-mail (4%)

    E-mail (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • DaunFreddy Daun Frederickson (@DaunFreddy) reported

    @TELUSsupport @TELUSBusiness We have a business account & have had the same account and EMAIL with Telus since 2000. On Monday you froze our account saying we hadn’t paid BUT we have & your customer services confirmed it. We pay every month. ITS PAID! See next tweet.

  • SlopeReader Slope Reader (@SlopeReader) reported

    @dogling223 @TELUSsupport Dogling, it shouldn't surprise any of us that they were so bad as, when you call Telus, you always have massive wait times. They run it like their call centers

  • axel10691 axel1069 (@axel10691) reported

    @keithbaldrey Not a Telus problem more like an incompetent Horgan government problem

  • 1m4ll3rg1c2bs Anthony 🇨🇦 (@1m4ll3rg1c2bs) reported

    @MKBHD @UrAvgConsumer in need of assistance. Looking for a smartphone capable of dual SIM or e-sim that will work in Canada with Rogers/Telus. Preferably a Samsung for a coworker's wife (essential worker). Any help would be appreciated. They block em here grrrr.

  • RealisticCanad1 Ivan Johnson. Concerned Canadian (@RealisticCanad1) reported

    @realJeff45 Telus said he did. They've separated the cost of the plans and phones. You used to pay about $90/mth that included a $0 phone. Now your plan for 4 ppl is $65 each. Govt now says if you want a phone, buy a phone or make payments. But your base plan has gone down. Dead serious.

  • Angel_Sulli Angel Sullivan (@Angel_Sulli) reported

    @jjhorgan @TELUS Ah yes, BCNDP casting blame to anyone but themselves for failures... I sense a theme here. How hard would it have been to apologize and solve the problem? Which would have included contacting TELUS to help out YOUR failure. #dobetterBCNDP

  • Bornforbarn Henry the CERB Horse (@Bornforbarn) reported

    @spencerbennett1 @Frazzling @keithbaldrey Who hired Telus, Spencer? We're fully aware that the government uses private contracts to try and shift blame for their bad management. We warned them about Telus' major issues in BC. With Babylon in particular.

  • RealisticCanad1 Ivan Johnson. Concerned Canadian (@RealisticCanad1) reported

    @realJeff45 Telus said they did. They've separated the cost of the plans and phones. You used to pay about $90/mth that included a $0 phone. Now your plan for 4 ppl is $65 each. Govt now says if you want a phone, buy a phone or make payments. But your base plan has gone down. Dead serious.

  • djsandwiches +~☆ Dj Sandwiches ☆~+ 🇨🇦👍eh. (@djsandwiches) reported

    I heard through the grapevine some under 90s with pre-existing conditions are getting the vaccine and jumping the que....great for them....but how bout others with that same situation? Rollout fail eh? @adriandix @DrBonnieHenry Or should I be calling Telus customer service????

  • GreenMossOnTree Jay Green (@GreenMossOnTree) reported

    @CTVVancouver Misleading headline from corporate media. Telus apologized and took responsibility, which is good. If it's fixed promptly then why the outrage? 1.7 million calls I bet didn't help.