Telus

Telus Outage Report in Alexandria, United Counties of Stormont, Dundas and Glengarry, Ontario

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Alexandria, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Alexandria and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Alexandria, United Counties of Stormont, Dundas and Glengarry, Ontario 12/13/2025 06:40

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (51%)

    Internet (51%)

  2. Phone (27%)

    Phone (27%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telus Issues Reports Near Alexandria, Ontario

Latest outage, problems and issue reports in Alexandria and nearby locations:

  • timouimet Tim Ouimet (@timouimet) reported from South Glengarry, Ontario

    Anyone else having issues with @TELUS or @PublicMobile calls not going through? #nocellservice #firstworldproblem

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • sitsiparthurs Bobs Arthurs (@sitsiparthurs) reported

    @TELUS by far the lousiest automated customer service. By far!

  • MarkusLkraM Marky L. (@MarkusLkraM) reported

    I was conversing with someone from @RogersHelps 3 weeks ago when this was happening and all they could tell me was submit a complaint to the Anti-Fraud website. While the conglomerate of Bell, Rogers and Telus (Rogers is my provider), gouges Canadians everyday with their prices..

  • darkdragon8888 Troy T (@darkdragon8888) reported

    @TELUSsupport Hello Telus support. I moved my account to a new contract, included in this is a smarthome security package. This has not been shipped to my house and I am getting charged for it. Are you able to help look into this?

  • JadeJen99567982 Jade Jennings (@JadeJen99567982) reported

    @TeenMom @MTV Never got to see it. MTV on Telus optik only had the challenge. In Northern BC Canada

  • BCislander888 @BCislander (@BCislander888) reported

    @TELUS ok I give up waiting on the phone for 2 hrs. Just got a bill for $327 for services from Oct 26- Nov 15 for cable and internet. How could that be? Each month thereafter I phoned to close my account never getting closure. Today you sent me another bill. WTF.

  • bcfitzimmons Barb Fitzsimmons (@bcfitzimmons) reported

    @AmazonHelp To go back to Telus rewards after I explained very calmly and nice again to another set of customer service reps that Telus sent me back to you.

  • HeatherMilne2 Heather Milne (@HeatherMilne2) reported

    @telus your customer service is the absolute worst. Hire some actual humans to answer inquiries from customers. Your virtual assistant is useless and the wait time to speak to a live agent is ridiculous.

  • MattMacKnight Matt MacKnight (@MattMacKnight) reported

    @TELUS @TELUSsupport all of want is to upgrade my phone because you dictate a deadline. You charge $50 more to go to a local store and support local. You have no phones in stock locally. So I go online & it throws a fit. Waiting an hour+ for a call back. Been with you 2007-2023

  • spluezzzzz Spluezzzzz (@spluezzzzz) reported

    Finally got my #telus issue resolved after more than 4 hours now. (I had to call back several times after being hung up on as well 🤬.Thanks Hugo for saving my sanity. Getting the runaround and being put on hold multiple times is not acceptable!! :( #telusfixthis

  • llhawaii Loreo (@llhawaii) reported

    @OrcaBC101 @ED75Green @ServiceCanada_E It is disgusting 🤢 🫣😱🤯🤯😵‍💫😫😡🤬😤🤯🥵 being on hold is mind warfare , there has to be a better way , how can waits be so long on the phone 📞? Hire more people , let the higher ups run the phones one day a week to speed things up 🙄🙄😬 Telus is awful too