Telus Outage Report in Alix, Alberta
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Alix, Alberta
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Alix and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 09: Problems at Telus
Telus is having issues since 10:40 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (54%)
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Phone (23%)
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Wi-fi (10%)
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TV (6%)
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Total Blackout (4%)
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E-mail (3%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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PrimeBane the Monkey King™
(@PrimeBane) reported
Telus repair update 1 line back up of 2 (bonded pair connection) Tech has to go back to the "hub" to get the second working. Probably could have avoided all this if the help desk person I'd talked to 3 months ago had listened rather than follow their script.
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Joe Martin
(@jamthefed) reported
@PrimeBane Telus fibre support is so messed up. There is such a disconnect from regular support and the fibre group
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tashie macapagal
(@tashie13) reported
@TELUS @TELUSsupport Watching WW84 and the movie keeps freezing. Not having internet problems as my other devices are working fine. Disappointed.. annoying watching with all the freezing especially if I'm paying $30.
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Dr. Viking Hat.
(@JonLueke) reported
@ChrisLaBossiere @Shawhelp @TELUS It really depends on "what's available" in your area. There's no Telus Fibre Optic where I live, but the "Shaw cable utility box" is on my property. From a customer service perspective, I would have already switched. I'm a captive audience, based on what's available.
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Dennis
(@denochino) reported
@TELUSsupport @telus I ordered Wonder Woman 1984 via On-Demand, and the movie kept freezing and being very choppy. I’m very disappointed. Could you please help?
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FrozeBudd
(@Terry07233422) reported
@urbanehillbilly There are several towers very nearby, I had previously used some type of Telus stick and it worked very good, though the monthly charges were crazy. Then, got on with Canada Surfs out of Stony Plain, a tower signal that has been very good after they got the few kinks out.
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Savannah Mahe
(@saavannahmahe) reported
@grayfoxchika @TELUSsupport Our technician never showed last night so now we don’t have wifi for the Christmas holiday. Thanks Telus.
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Brent Bauman
(@BrentBauman) reported
So what do you get for being a loyal Telus customer for over 60 years? Nothing. And not even a good luck with your COVID. #telus
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Lori Cervi
(@loliruns) reported
@TELUSsupport Have done EVERYTHING your troubleshooting suggests many times and still not working. Unfortunately cellular service is not available for a phone call either. We have contacted Telus twice with requests for a work order and no response. Please help?
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Kathryn Orr
(@kcorr54) reported
@telus still airing crap ads. Torture films on Christmas.