Telus

Telus Outage Report in Carleton Place, Ontario

Problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Carleton Place, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Carleton Place and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Carleton Place, Ontario 03/28/2026 19:45

March 28: Problems at Telus

Telus is having issues since 02:40 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (49%)

    Internet (49%)

  2. Phone (23%)

    Phone (23%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Total Blackout (4%)

    Total Blackout (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • apukwa @apukwa@mstdn.ca (Scott M.) (@apukwa) reported

    Telus' credit card payment fee is an example of the worst, as I have documented. You don't want to take credit cards? Fine, don't. Lots of utilities don't. But you shouldn't hide fees (and totals!) in extremely fine print while having the advantage of easier collections.

  • LouWow Linda Watkins (@LouWow) reported

    @TELUS your new Telus tv+ app won’t let me sign in. Ever!!!! It is crap. Bring back the old optic app

  • daxfullbrook dax fullbrook (@daxfullbrook) reported

    @TELUSsupport for sure. i'm into my 20th year as a Telus mobility customer. i renewed my plan in January. it took almost a month to get my phone. The other phone on the plan arrived in four days.

  • gbhicks gb hicks (@gbhicks) reported

    @TELUSsupport question: if i'm a Canadian customer of Brinks Home Security, and I'm now under the Telus banner for billing, do I continue to contact BHS if i need anything replaced or repaired?

  • KatieIBLNathan1 Katie I. B. L. Nathan (@KatieIBLNathan1) reported

    @Telus So I waited 40 minutes on hold on the phone after I received my “call back”. Then I was on the phone for 50 with someone who could not help me. She couldn’t see where, when or for what I was billed. She said it was all the Web Telus’s fault and they had to correct cont’d

  • ballisticpantz Benjamin Ferguson (@ballisticpantz) reported

    Holy 💩 @TELUS, just wanted to send my appreciation for the reenactment of Dickens’ Great Expectations that you’re providing in the lobby of my condo today from 2-7PM. Even the GARBAGE BAG IN MY HAND wasn’t enough to show I wasn’t there for a new ISP

  • JeffBordenCPA Jeff Borden 🐀 (@JeffBordenCPA) reported

    @crystalmundypsy Two sides indeed: 1) Companies like TELUS that spend a ton on advertising with CBC, and hope to make $B from privatization 2) Those who make less than $75k/yr and will never be able to afford ‘private’ health care, and will be left out in the cold.

  • lifeafterskiing lifeafterskiing (@lifeafterskiing) reported

    Update after 10 days...I still can't retrieve my #telus invoices, @TELUSsupport DM'd answering the original thread and said someone will call. Nothing! Customer service on par as normal! Well done @TELUS

  • malcolm8 Malcolm van Delst (@malcolm8) reported

    Hi @telus, still waiting for that call back, going on 3 hrs now. The number listed on your site for cancelling service doesn't work and I can't even re-request a call via your virtual assistant. It's not working either.

  • ryancoleman Ryan Coleman (@ryancoleman) reported

    Ugh @TELUS telemarketer calls us last night. Has a useless script she’s relentlessly following with no apparent direction. When I say “sorry can you get to the point because we’re eating dinner” she just hangs up on me. WTF? Great way to treat long term clients 🙄😡