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Telus

Telus Outage Report in Caroline, Alberta

Why is my Telus service not working?

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Full Outage Map

Problems in the last 24 hours in Caroline, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Caroline, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  • 48% Internet (48%)
  • 23% Phone (23%)
  • 12% Wi-fi (12%)
  • 7% TV (7%)
  • 5% E-mail (5%)
  • 4% Total Blackout (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • _fetusfilets_
    engineer hate account (@_fetusfilets_) reported

    another day of my @TELUS phone data being absolutely dogshit awful again. I love paying am extra 40 a month for worse service and I regret switching more and more each day

  • candicemakhan
    Candice (@candicemakhan) reported

    @TELUS @TELUSsupport I’ve been US charged roaming fees even though I’m nowhere near the US. Your online support form isn’t working and I’ve been on hold for hours trying to escalate this issue. Can someone please help me?

  • RaymondPolman
    Raymond Polman (@RaymondPolman) reported

    I learned that when I decided to move cellular service from Rogers to Telus, to to get one monthly invoice rather than two (Rogers and Telus) that Telus, sophisticated enough to bundle my 7 home services including security services, cannot add Cellular services with home services

  • nafanadev
    nafana (@nafanadev) reported

    @TELUS @TELUSsupport Seems to be coming back now. Very slow though.

  • Kathryn0805
    Kathryn OConnor (@Kathryn0805) reported

    @TELUS why is your telephone customer service “closed” at 10:44 am EST on a Monday morning? The toll free number 1-888-811-2323 published on your bills mentions nothing about “open” times. I am calling on behalf of an 82 yo who just signed up for your life support device.

  • Benchamin
    BigTough (@Benchamin) reported

    @Bell_MTSHelps Internet service down Winnipeg Osborne area. Also can't connect via app or the website from my Telus cell phone.

  • TELUSsupport
    TELUS Support (@TELUSsupport) reported

    @BevGprairie @TELUS Hi Bev! I'm so sorry to take so long getting back to you. Are you still having issues with your home phone today or has it resolved?

  • FoxRoxB
    RoxyB 🌻 (@FoxRoxB) reported

    And, of course, there's a ONE hour waiting time on the phone. And I'm fairly sure Telus will try to bill me $15 for calling their help line.

  • _fetusfilets_
    engineer hate account (@_fetusfilets_) reported

    hey @TELUS why has your data been so slow recently? like its been over a month of sub-3G speed why am I paying for 5G??

  • robertguenette
    Rob (@robertguenette) reported

    Trying to see if I can get a better deal on my phone plan (and switch off of Rogers) and you'd think @bell and @TELUS would make it easier to buy from them. It's almost reassuring that they treat you like garbage even before you're a customer.