Telus outages and service status in Caroline, Alberta

Problems in the last 24 hours in Caroline, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Caroline, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  JKSchooledO'Connor (@TKrayt) reported 4 minutes ago

  @TELUSsupport I can't seem to contact anyone about an issue I have with a charge coming from an account that shouldn't be used. Telus has been charging me roughly $80 a month for 18 months and I have no idea why and can't seem to talk to a real human. Please reach out.

• 
  Mark M. (@MarkMYYZ) reported 4 minutes ago

  @HMcPhersonNDP The CRTC already gave Bell, Rogers & Telus an oligopoly so they can charge us the highest rates in the world. They give CBC 1.5 billion of our tax dollars for **** no one watches. Now they want to tax streaming services a tax that will get passed on to us? Get Ottawa my pocket!!

• 
  Ash Mishra (@ashwani_avgeek) reported 5 minutes ago

  @TELUS @TELUSsupport is now making calls, making false claims to reduce your bills, adding new services without asking for your permission and increasing monthly cost in the most unethical way. Beware. In absence of a real person to talk to and when most customer care staff speak in a way that is hard to understand, it is very easy to get scammed.

• 
  Carnivorous Vegan (@ZoeyFeldman) reported 9 minutes ago

  @MelissaLMRogers @JasminLaine_ @TELUSsupport Public Mobile is owned by Telus and uses the same network but is much cheaper. If you own your phone it is a better option. $40 a month gets you a lot of data. They have family plans as well.

• 
  Jipsy (@jipsy_to) reported 14 minutes ago

  @MelissaLMRogers @401_da_sarpanch @TELUSsupport 75gb with Public Mobile on Telus Network $35/month. Canada/US/Mexico data plan.

• 
  Lindsay I.R Wiebe (@LindsayWiebeRD) reported 14 minutes ago

  @TELUSsupport @TELUS cut off my grandpa’s phone without notice. Better get it fixed before I file a bigger complaint than social media.

• 
  Jason (@IntSpaceJason) reported 17 minutes ago

  Having stayed in several places on my trip through BC and the Telus cell coverage has been absolutely terrible everywhere... Nanaimo, Ladysmith, Chilliwack, Courtney.

• 
  Mike Meins C.D. (@NLongbottom432) reported 24 minutes ago

  @MelissaLMRogers @ALEXS80245780 @TELUSsupport I talk to an agent in the call support. My contract had ended and now owned the phone. But bill didn't go down. I had been with Telus for thirty years and moved to Koodo and felt I was being ripped off. Now I know why I wait so long to speak to an agent. I kept them on the line and moved my bill from $120 with most of the bells and whistles that I need to having two lines (my wife and I) for $86 dollars, again with everything we need, lots of data, calling and texting and back to Telus. What got it down from around 95 to 86 was having Telus automatic withdraw. Now I need to talk to them about my $325 cable/internet bill.

• 
  Ravin (@ravinispunk) reported 25 minutes ago

  @CurlyZebra77 @TELUS Here are the Phone Numbers: Rogers Conected For Success: 1-888-793-2441 and Telus Mobility/Internet For Good: 1-833-323-3338 - They are dedicated customer service lines for both these programs and are extremely helpful. Hope this helps!

• 
  Gobo Fraggle (@Gobo_Fraggle) reported 26 minutes ago

  @TELUSsupport I am in PEI currently and keep getting an H18 error when I try to call a particular number. My wife is also on Telus mobility and has the same problem