Telus

Telus Outage Report in Castor, Alberta

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Castor, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Castor and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Castor, Alberta 12/13/2025 22:05

December 13: Problems at Telus

Telus is having issues since 07:40 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (51%)

    Internet (51%)

  2. Phone (27%)

    Phone (27%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • Rootbrian_ GNU/Linux-using Rootbrian's updates and thoughts (@Rootbrian_) reported

    Kryst, even Boston pizza has #deadzones for bell (northwestel/virgin/lucky) rogers (fido/zoomer/cityfone/simplyconnect/chat-r) and telus (koodo/public). Manual network scan revealed no network connectivity. This being the one 5 minutes west of union station. LOL

  • brockscrocs hurtling towards mediocrity (@brockscrocs) reported

    @cards_27 @as_per_danielle I’ve dealt with all the big ones and Telus by far has the best customer service (which doesn’t say much). Rogers/Fido is awful, even to dealers

  • sho_help SHOWTIME SUPPORT (@sho_help) reported

    @Jonny2Wheels While the SHOWTIME service is only available in the United States, in Canada you can get the event on Sony devices via the PlayStation Store. Also in Canada, the event can be ordered through Rogers, Bell, Shaw, SaskTel, and TELUS. NH

  • Lepawin LesliePW (@Lepawin) reported

    @HistoryTVCanada well, it’s not a provider issue, as Twitter is saying Bell, Rogers and Telus are all showing Canadian Pickers instead of @CurseOfOak. In 🇨🇦 we wait 5 days to watch after 🇺🇸 but now we don’t even get the episode? Not cool. Lots of pissed of Canadians tonight.

  • cards_27 scott (@cards_27) reported

    @as_per_danielle the mobile companies r an interesting breed. but imo, telus is the worst (speaking from both prvs personal & professional interactions). they all have their issues, but 4 the most part, i’ve been relatively pleased with rogers over the years. also - there’s always a work-around

  • DougAlder Doug Alder, 🇨🇦💉💉 (@DougAlder) reported from Trail, British Columbia

    @TELUS not for the first time your insistence on running an endless NFL News update across the bottom of the screen on every damn channel has ruined watching today. Not even a majority of your customers are football fans but you force everyone to watch. I bet Shaw doesn't.

  • tinachahal Tina Chahal (@tinachahal) reported

    @TELUSBusiness @TELUS I called to be a new customer for Fiber. Waited on hold for 30 min to be told to call on Monday. The agent had no way to send an email to you @TELUSBusiness. You guys may want to look at your customer experience for new customer. Just a thought.

  • Harley_murdoch2 Harley Murdoch (@Harley_murdoch2) reported

    Worst performing large cap stocks in today's early trading Live Nation $LYV Confluent $CFLT Peloton $PTON Tesla $TSLA Toast $TOST GlobalFoundries $GFS LightSpeed $LSPD GoodRx $GDRX Merck $MRK Paylocity $PCTY Dominion $D Crown Castle $CCI Zoom $ZM Telus $TIXT $PTC $CCAC $FRSH

  • AimeeHanes Aimee Hanes (@AimeeHanes) reported

    Are @GACfamilyTV & @GAClivingTV the same up here in BC 🇨🇦? Found #GACLiving thru Telus as old Ride network but doesn’t seem to be the same (?)

  • omprakashpandi1 omprakash pandit (@omprakashpandi1) reported

    @TELUSint **** you telus international...cheat company worst company ever @TELUSint @TELUS