Telus Outage Report in Castor, Alberta
Why is my Telus service not working?
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
Problems in the last 24 hours in Castor, Alberta
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Castor, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 4: Problems at Telus
Telus is having issues since 11:40 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
- Internet (49%)
- Phone (23%)
- Wi-fi (12%)
- TV (7%)
- E-mail (5%)
- Total Blackout (4%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Geoff Michell (@geoffmichell) reported@CBeaton1 @TELUS Power outage i believe
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Sean Fordyce (@seanfordyce) reported@CBCBusiness Actually you need to follow up on this. Carriers pretend it does not exist, Telus has it only for Google pixel I am told and no techs or cust service staff even told about it. Nope, apparently nobody is afraid of the CRTC deadline.
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Brenda Krokosh (@BrendaKrokosh) reported@SPhillipsAB @TELUS @telusmobility I’ve never had any problem with Telus. Anyone can have an off day. One experience shouldn’t determine how you feel about a company. I bet they’d make it right if you let them.
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Steve Murray (@Steven_Murray) reported@TELUS I am waiting for a call from tech support but it goes right to voicemail. How can I get through to a HUMAN rather playing phone tag?
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Chris Sturwold (he/him/drummer) (@SkipIsChris) reported@SPhillipsAB @TELUS @telusmobility I hate them all. I use Freedom, but that won't work well for you for traveling to/from home to/from Edmonton. My wife is on Rogers and she doesn't curse them. Bell will offer you the same ****** customer service. Who else is there for full provincial coverage? Lol
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Williamduke (@William55412179) reported@TELUSsupport just received work support ever new to telus looking to move two phones don't think I ever well after this chat. horrible wanted to put more for my new phone , no such thing
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Sean Fordyce (@seanfordyce) reported@CRTCeng What are you going to do now that they all did not bother? Telus did not even advise their tech support and cust service that people would be calling. It does not exist. Customers can leave if they want as competition doesn't have it either. Everyone laughing at CRTC.
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Cats and Tech 🇨🇦 🏳️⚧️🏳️🌈 (@catsandtech) reported@SPhillipsAB @TELUS @telusmobility That sucks! I know in no way does this help but we’ve been really fortunate overall with their customer service. Telus (Bell) has excellent coverage which is why we switched to them a few years ago. We were with Rogers for over 30 years and their customer service really sucked.
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J (@j_weepies) reported@SPhillipsAB @TELUS @telusmobility My 86 yr old mother called Telus for help with her phone package. The rep said her call would cost her $15 since she should use the app. She’s 86 for damn sakes. Utter abuse is Telus customer service.
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Greg B Avoids COVID-19 like the Plague. (@GBelostotski) reported@SPhillipsAB @TELUS @telusmobility Ever since Telus Babylon, I moved my service to Shaw for now. I just don’t want to deal with Telus for anything for the time being.