Telus Outage Report in Castor, Alberta
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Castor, Alberta
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Castor and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 29: Problems at Telus
Telus is having issues since 04:20 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (25%)
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Wi-fi (9%)
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TV (7%)
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Total Blackout (4%)
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E-mail (4%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Sherida Charles
(@SilveryCurls) reported
Between 4-5pm today I had 12 calls to our land line from an unrecognized number. The first two I answered and a robotic voice said “Dear Customer” so I hung up. Didnt answer the other 10. Reviewing the missed call list & all from a 604-540-…. number, all different. @TELUS #wth
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Anne Greig
(@AnneGreig15) reported
@citynewscalgary Oh it's reality Roger's sucks and Shaw is going downhill if they merge the only other competition will be telus and things will get worse and more expensive
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Lynda-Lee Saunier
(@LLSaunier) reported
One hour on hold with Telus to correct overcharge. Seriously!!!! They tell you all they are doing for the world yet ignore their customer’s!
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flipkoin 🟠 Covid is airborne 🌬
(@flipkoin2) reported
@PDcityhall I'm so glad they didn't choose the Telus IT solutions that the Saskatchewan government is using. It's utter crap.
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Tony Thibaudeau
(@tonytibs) reported
@TheJenRollins @TELUSsupport @TELUS has really fallen off on customer service, which was the best of the bunch not so long ago. Good luck
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Alexandria Brown is closed for submissions💛💜
(@alexandriab_11) reported
I wish Canada had anti monopoly legislation like the US so I didn’t have to deal with the trash company that is @TELUS. Been trying for weeks to get my mobility plan sorted and they’re so bad at resolution. Been on the phone for 4 hours. Was in the store for 3 hours. Super joke.
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andrea
(@akjelgrith) reported
@TheJenRollins @TELUS Telus customer service is absolutely atrocious. I’ve been working with a company for six months and I’ve spent hours trying to figure out their overbilling issue. I never get the same answer twice and it’s always our fault.
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Hannah Sharpe *is editing*
(@hannahdsharpe2) reported
@alexandriab_11 @TELUS @TELUSsupport How is it that easy to cancel on their end?
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PaperThinn
(@PaperThinnGHall) reported
Bill C 11 isn't gonna make China over night but it's another stepping stone towards something like that. It isn't a bill thats meant to protect & help the people it's made for our corporate overlords like Roger's & Telus in attempts to restrict & Nickle & dime us more. #BillC11
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Jen Rollins
(@TheJenRollins) reported
I worked at @TELUS for 5 years. I moved up from a call centre rep to managing a team of 40 and many portfolios from employee retention to sales strategies for their tech support teams. How I’ve been treated these past few days by numerous team members is so disappointing.