Telus outages and service status in Cowley, Alberta

Problems in the last 24 hours in Cowley, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Cowley, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  don't chew with your mouth open (@kFaNsUpAfLy) reported 2 minutes ago

  This what u get from @TELUS tech support: me: phone not receiving calls. agent: pls restart phone IF we get disconnected, u will get a call back. Me: how? I can't receive calls. Agent: our phone numbers are able to get thru.. guess who couldnt receive their call!

• 
  Stewy 75 (@stewy75) reported 10 minutes ago

  .@TELUSBusiness promised TMC customers a “seamless” transition. That hasn’t been our experience. Today our business alarm stopped working. After hours on the phone, multiple transfers, and repeating our story over and over, we were told our account had been closed for “missed payment.” We have 15 TELUS Business Mobility lines, multiple TELUS security accounts, every account is on pre-authorized payments, and we’ve never missed a payment. Our other security accounts are still there. Our be business account has simply disappeared. A business shouldn’t be left without alarm monitoring because of what appears to be an account migration error. Someone at TELUS needs to take ownership and make this right.

• 
  Canadian Dividend Investing (@CDInewsletter) reported 10 minutes ago

  @_baserunner Telecom is getting hurt pretty bad right now, so at least it's not all just Telus.

• 
  308Dave (@real308dave) reported 10 minutes ago

  @ElliottWolfeJ I thought I’d never say this, but I’ll be switching to Telus. Rogers can just go back and stay in Toronto.

• 
  John Iosifov ✨💥 Ender Turing | AiCMO (@johniosifov) reported 10 minutes ago

  TELUS Digital ran 90,000 simulations training contact center agents with ElevenLabs voice AI. Result: 20% faster onboarding. Early signs of lower turnover. Then they deployed an ElevenAgents voice agent to proactively call newly activated internet customers in their first 90 days. Outcome: customers who got the proactive call were less than half as likely to cancel within 30 days. Let me translate that into a number most contact center leaders will recognize. If you're running a telco with 100,000 new activations per quarter and a 15% 30-day churn rate — that's 15,000 customers churning before they even form a habit. Cut that rate in half with a proactive voice AI call and you're retaining 7,500 additional customers per quarter. At $50/month average revenue per customer over a 24-month average lifecycle, that's $9M in preserved revenue per quarter from a single proactive AI workflow. This is the number that shifts the conversation from "AI pilot" to "AI mandate." Three things are worth noting about the TELUS/ElevenLabs model: **1. They kept humans in the loop for complexity.** ElevenAgents handle high-volume routine calls and route complex or sensitive issues to human agents — who receive better-qualified interactions. The human workload improves in quality, not just quantity. **2. The agent training use case is often bigger than the customer-facing use case.** 90,000 simulations means new hires have practiced situations they might not encounter in their first 6 months of calls. That preparation is invisible on a dashboard but shows up in first-call resolution and escalation rates. **3. TELUS Digital is now a preferred implementation partner, not just a customer.** That's a distribution signal. Enterprise contact center operators trust vendors who can show they've operationalized the technology themselves. At Ender Turing we track enterprise CX deployments closely. The pattern from the last 12 months is clear: the organizations getting results aren't running bigger pilots. They're moving production workloads incrementally — starting with high-volume, low-variance use cases like proactive onboarding calls — and building from that baseline. 90,000 training simulations. 50% churn reduction. These aren't beta numbers. They're the new competitive baseline. If your team is still in the "exploring voice AI" phase, that baseline just moved.

• 
  Jay A (@rodice11) reported 11 minutes ago

  @TELUSsupport From your AI to your live support, the help i have received regarding official business about a complaint is non exsistant. Telus has turned into such a **** company. Ive done everything I can to resolve the matter, now I find out you didn't even log

• 
  Here Comes the Buium (@MyHockeyBurner) reported 13 minutes ago

  Going to switch to Telus if @Sportsnet650 is down this morning because of layoffs

• 
  michelle (@michelle_web4) reported 13 minutes ago

  @callmeWrizz Need someone to help with telus Can you do that?

• 
  Lionel - not Richie (@rebelsforum) reported 14 minutes ago

  @AlleyDalley @Rogers Telus just as bad

• 
  Jeff Schauff (@HitmenEwok) reported 16 minutes ago

  @Rogers I know it's only a drop in the bucket but I promise I will cancel my Rogers cable the second my contract expires and switch to Telus for this. Killing Fan960 is the last straw garbage move from this company for me.