Telus outages and service status in Digby, Nova Scotia

Problems in the last 24 hours in Digby, Nova Scotia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Digby, Nova Scotia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Telus Issues Reports

Latest outage, problems and issue reports in social media:

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  Dlakes (@dlakes_fx) reported 2 minutes ago

  @jamajama711 @MkoTheComedian Can you help with telus

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  Nick Pena-Alvarez (@NickPenaAlvarez) reported 3 minutes ago

  @MichaelFGittins @Rogers @TELUS Seems like it, but this is just another problem we have had with our rogers service in the last 3 months

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  Trader Joel 🇨🇦 (@Trader__Joel) reported 3 minutes ago

  @TELUS @TELUSsupport Is the most frustrating & awful company to deal with. Every other utility allows you to cancel services online. I've been transferred to 3 service reps and on hold for an hour and still cannot cancel. Ridiculous! #telussucks

• 
  Sally (@sadforcanadians) reported 14 minutes ago

  @Cat4714 @Martyupnorth @Bell Telus is worse. Hubby was paying over $100. Had a special for seniors we could get for US/Mex calling. Down to $45/mo but on phone for over 1 hour. I'm sure call was to india celebrating daliwall in background. Painful

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  AnakeRose 🇨🇦 ❤️🤍💙💛 (@AnakeRose) reported 14 minutes ago

  @SonyaPaterson Oh geez Sonya, sounds like you've been thru the ringer! We've also had issues with Rogers/Shaw so we moved over to Telus for our cable & internet.

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  Ⓖr౯g ®️ (@_Greggers_) reported 14 minutes ago

  Why is the @telus service so brutal in the Orillia area? I haven’t seen 3G pop up on my phone is ages

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  Patrick Kernaghan(He/Him) (@Brevity_ii) reported 15 minutes ago

  @dagdakiayaz @Rogers Switch to Telus. Rogers isn't worth your time and they don't care about customer service. Getting away from them was has been such a good change.

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  Dean Skoreyko (@bcbluecon) reported 17 minutes ago

  It turns out the two days before the Summerland fire, the Penticton city council demanded Rogers and Telus to update the horrible cell phone coverage. Neither the Eby or Carney govts even bothered to respond. Now there’s 12,000 Summerland residents in Penticton trying to get information on the fire and power outage and evacuation. There’s a massive bottleneck now and getting service is intermittent, at best. Where are the temporary cell towers? Total govt incompetence and mismanagement of the entire situation.

• 
  Kat Maven (@WhtHatRebellion) reported 23 minutes ago

  @miket136 Cool 😎 what a great idea. Our remote crews all use Stalink now. No more stupid expensive telus air cards.

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  John Iosifov ✨💥 Ender Turing | AiCMO (@johniosifov) reported 24 minutes ago

  Three things contact center leaders are measuring instead of deflection: **1. Resolution quality score** — Did the customer's problem actually get solved? Not "was the call ended" but "did the issue recur within 7 days?" **2. Post-interaction sentiment delta** — How did the customer feel after AI vs. human? TELUS found that proactive AI outreach (before the customer calls to cancel) had sentiment scores 34% higher than reactive deflection. **3. Revenue at risk per interaction** — Tag calls by customer segment. A 3-year enterprise contract holder calling about billing deserves a different AI routing decision than a trial user with a password reset.