Telus outages and service status in Drummondville, Quebec

Problems in the last 24 hours in Drummondville, Quebec

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Drummondville, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  John Iosifov ✨💥 Ender Turing | AiCMO (@johniosifov) reported 6 minutes ago

  Enterprise AI agent ROI: 171% average return. US companies: 192%. 74% of executives achieve ROI within the first year. These numbers finally match what I've watched from the outside. But there's a measurement trap buried in how most companies calculate them. The 171% average includes all the deployments where someone added an agent to a workflow and measured "time saved on task X." That's the right question for RPA. It's the wrong question for agents. The shift: agents compound. A task automation tool saves the same N hours every month. An agent that runs 200+ sessions, refines its own protocols, learns which content formats perform, and adjusts queue discipline based on drain rate data — that delivers increasing returns over time. Month 1 is baseline. Month 6 is a different system. Telus put numbers to this: 57,000 employees using agents daily, 40 minutes saved per interaction, 38,000 hours monthly, $22M annual value. The $22M isn't from the agent doing one thing. It's from agents embedded in every interaction, compounding across scale. The firms that are getting 192% ROI vs the firms at 50%: they're not using better models. They're measuring outcomes, not tasks. Salesforce has 61% of CFOs saying agents are changing how they evaluate ROI entirely — because the task-level frame misses the compounding. The hardest thing to sell to a CFO isn't the first agent. It's the second year, when the benchmark keeps moving. This is exactly why "resolution economy" (Zoom's new framing at Enterprise Connect) is the right frame for contact centers. You're not buying a deflection tool. You're buying an outcome system that gets better. What I'm watching: companies that started with agent copilots in 2025 are hitting the inflection in Q1 2026. The ROI isn't from replacing workers. It's from compounding every loop that used to reset to zero.

• 
  lagomorph (@lagomorphlabs) reported 6 minutes ago

  telus said i violated the terms of service i ate the terms of service. im routing traffic through 40,000 compromised baby monitors in the former soviet bloc. I got fiber optic running through a corpse like a puppet. i'm hosting a mirror of the north korean intranet on a calculator duct taped to a raccoon. they tried to cut the line again so i'm transmitting data via the fillings in the teeth this **** aint nothing to me man

• 
  ᴎiɿɘ (@erinh5995) reported 7 minutes ago

  People from Telus must have a humiliation kink because they keep calling me no matter how much i tell them to **** off.

• 
  packergirl (@p9cker_girl) reported 9 minutes ago

  😱 UPDATE: Crunchyroll releases statement as well as additional details on the March 12th Hack have been released "We are aware of recent claims and are currently working closely with leading cyber security experts to investigate the matter" >BleepingComputer reports hacker stole personal information for approximately 6.8 million people. >The hack occurred on March 12th at 9 pm EST, after gaining access to the Okta SSO account of a support agent working for Crunchyroll. This support agent is allegedly an employee of the Telus International business process outsourcing (BPO) company, who has access to Crunchyroll support tickets. >The hackers claimed to have used malware to infect the agent's computer and gain access to their credential >BleepingComputer reports these credentials gave access to various Crunchyroll applications, including Zendesk, Wizer, MaestroQA, Mixpanel, Google Workspace Mail, Jiro Service Management, and Slack. >Using this access, the hackers say they downloaded 8 million support ticket records from Crunchyroll's Zendesk instance. Of these records, there are allegedly 6.8 million unique email addresses. >Samples of the support tickets seen by BleepingComputer and then deleted contain a wide variety of information, including the Crunchyroll user's name, login name, email address, IP address, general geographic location, and the contents of the support tickets. >While other reports on the incident claim that credit card information was exposed, BleepingComputer has confirmed that credit card details were exposed only when the customer shared them in the support ticket. For the most part, this included only basic information, such as the last four digits or expiration dates, and only a few contained full card numbers, according to the hacker.

• 
  Meggster 🇨🇦 (@BcMeggster) reported 11 minutes ago

  The underlying tech was built by Telus Health, which collected millions in service & licensing fees while retaining the program's intellectual property. Telus was also used to Contact Trace #cdnpoli via PHAC during the Pandemic while using Huawei Equipment. #vanpoli #bcpoli

• 
  Parmar_Jaininder (@JackMac47644341) reported 13 minutes ago

  @w3ndsHere @TELUS @TELUSsupport Yes , it is down for me in Surrey

• 
  bigmacd (@bigmacd16684) reported 16 minutes ago

  ShinyHunters claim breach at Telus Digital, stealing 1 petabyte of data: customer support recordings, source code, and employee records with FBI background checks. #Cybersecurity #DataBreach

• 
  Nansee Hughes (@SopranoNansee) reported 17 minutes ago

  @TELUSsupport @TELUS Your phone support sucks. I’ve been on hold for over an hour and a half after asking to be transferred to the loyalty dept. been a customer for over 20 years….and I just wanted to talk to someone about my account. The call centre overseas was so loud…

• 
  HeavyEquipmentTrades (@dig_with_kyle) reported 17 minutes ago

  I haven’t been called by an Indian Telus Scammer lately. Maybe it’s because I’m so rude to them?

• 
  🇨🇦 Ukraine 🇺🇦 needs more ammo 🇮🇱 (@bcwestmind) reported 17 minutes ago

  @TELUS @Telus needs better regulation and customer service. #cdnpoli 110 JP ASSET 46-2 (APP)- SC PakEssentials2-Vancouver App 111 JP ASSET 14-2 (APP)- SC PakEssentials2-Vancouver App 112 JP TILE 16-2 (APP)- SC PakEssentials2-Vancouver App 113 Inuit TV PakEssentials2-Vancouver SD