Telus

Telus Outage Report in Duchess, Alberta

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Duchess, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Duchess and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Duchess, Alberta 01/28/2026 13:35

January 28: Problems at Telus

Telus is having issues since 11:40 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (48%)

    Internet (48%)

  2. Phone (27%)

    Phone (27%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Total Blackout (5%)

    Total Blackout (5%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • Kawartha411 Kawartha 411 (@Kawartha411) reported

    Got an email from @TELUS weeks ago saying I had to get a new phone or buy mine out. I decided to get a new phone and was supposed to get credit for returning the old one. Turns out my last phone I traded TWO YEARS AGO was never shut off & is still logged in somewhere in my name

  • dani94106227 Dani (@dani94106227) reported

    @Ryan_r_Williams I’ve paid astronomically high cell phone bills in the past. $170-200 range/month in the past. I switched to Koodo which uses the Telus network & get the same quality of service but for $55/month. There are options but you need to look for them.

  • seanchili Sean Chilton (@seanchili) reported

    @TELUS @TELUSsupport credit card fees are a part of doing business. Charging your customers’ these fees (then taxing those fees) is poor business. I see you losing a lot of customers

  • roger_bakes Roger Bakes (@roger_bakes) reported

    I am a #Telus client who pays a monthly charge for long distance calls from Alberta to England. But when the service was not working the long distance operator was of no use. When my family member died without my reaching her, they offered no apology and showed no concern.

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    Any lawyers out there? I want to have access to a judge to sway/push some stuff off. I want the judge to issue me a letter w/o anyone knowing. Can it be done? I ask because this is what just happened w/ the Telus credit card file & the secret #CRTC letter/comms to only Telus. TY

  • SnarkySteff Steffani Cameron, Deep State Operative (@SnarkySteff) reported

    @sthomas10 @paulnixey It turns out my friend was the fourth day of trying to clear up a phone problem for work and went to Telus at 1:30, figuring she’d have time to get a sandwich after and pick me up at 4:30-5. Took 3.5 hours at Telus!

  • CountryMusicEmo EMO LEBLANC™©® RECORDING ARTIST 🇺🇸 (@CountryMusicEmo) reported

    Typical @TELUS out to get the most money out of it's customers ! They are adding a surcharge for using Credit Card ! WTF ! isn't bad enough they over charge for crappy service and now want more money ! Only in Canada !!! @TELUSsupport @telusmobility

  • forestedge_lot3 Forest’s Edge.🌳 (@forestedge_lot3) reported

    @CBCAlerts No problem, I’ll take Telus off my list of potential service providers.

  • trufflenerd Natasha (@trufflenerd) reported

    Any alarm company recommendations? Mine has been bought by Telus and I still haven't forgiven them for being terrible.

  • ChloeLum compulsive observer🤡 (@ChloeLum) reported

    Sketchiest customer service ever. So I ordered a new phone 9 days ago, paid for it, got the bill but still no sing of the phone! I call @TELUS customer service, wait over an hour on hold, am told my order got canceled due to a glitch &I will be refunded but I have to reorder.