Telus outages and service status in Durham, Ontario

Problems in the last 24 hours in Durham, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Durham, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Frank (@FamilyFarns) reported 1 minute ago

  @rhum01 As a Telus customer I can confirm it's a shitco, It's working on the penny stock status

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  Claire Rattée (@ClaireRattee) reported 4 minutes ago

  Northwest B.C. cannot continue to be one cut cable away from losing critical communications. Following yet another widespread telecommunications outage on August 2, reportedly caused by copper cable theft, I have written to the Minister of Citizens’ Services asking what the Province is doing to improve the resilience and reliability of our telecommunications infrastructure. When these outages happen, the consequences go far beyond inconvenience. Residents can lose access to emergency information, businesses can’t process transactions, families can’t communicate, and entire communities can be left without reliable access to essential services. After the major outage in May, my office raised concerns with both TELUS and the Province about the lack of redundancy in Northwest B.C. and asked what was being done to prevent another widespread disruption. Months later, we are still waiting for meaningful answers, and now it has happened again. Copper theft is a growing problem, but whether an outage is caused by theft, wildfire, severe weather or infrastructure failure, our communities should not be left so vulnerable to a single point of failure. I’m asking the Province for clear answers on redundancy, infrastructure investment, emergency connectivity, and what steps are being taken with telecommunications providers to ensure Northwest communities can stay connected when something goes wrong. Reliable telecommunications are essential infrastructure, and Northwest B.C. deserves the same level of reliability and resiliency as the rest of the province.

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  Mat | HAMCORE (@TheHAMCORE) reported 5 minutes ago

  @iPixelGalaxy @TELUS Had some issues with ROGERS myself and I decided to just get a eero gateway and additional pod. If I had the money I would get the Ubiquiti Cloud Gateway and a couple PoE pods. If you have a separate modem or can put the current one in bridge mode, I suggest making your own net

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  BigKekwithCheese (@BigKekwith) reported 6 minutes ago

  @Ayan604 @TELUS @TELUSsupport Telus can't help you with the sand in your mangina. go cry on blusesky

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  Helgrim (@Bonemantle) reported 6 minutes ago

  @VanIsleInvestor I figure I can make back the extra $100/month I lost in the dividend cut by cancelling my internet Telus internet service and land line and going with JUTE and VOIP. I will have to pay an extra $150 in cancellation fees but will make over $1000 in savings for the rest of the year.

• 
  PaulEB (@PaulBGip) reported 6 minutes ago

  @bleating_lamb @JimScarratt Didn't bother with transfer & changed provider, annual subscription for alternate payroll equivalent for one month earnie/telus. Now ready to dump gatekeeper... actively looking for alternatives...not convinced their offer for agronomist/mapping solution will be viable (30yrs FP)

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  kidgreen42 (@kidgreen42) reported 12 minutes ago

  @Ayan604 @TELUS @TELUSsupport You’re an idiot if you think that was actually telus

• 
  TELUS Support (@TELUSsupport) reported 15 minutes ago

  @eltigrethetiger Sorry you feel this way about us Bubba. Anything I can do to help with your TELUS services?

• 
  Marv Brown (@grizbro) reported 18 minutes ago

  Telus responded. I got a call from a tech within 2 hours. He has set up an appt with a service person to come tomorrow morning. He says my modem is a couple Generations old. Fingers crossed this fixes the problem. Thank you Joe from Telus Power of internet.

• 
  Uptimus (@UptimusApp) reported 21 minutes ago

  Aug 10 at 14:35 UTC: The Telus website incident has returned to recovery monitoring. Uptimus signals show reports have stabilized, and we are now verifying system performance.