Telus

Telus Outage Report in Durham, Ontario

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Durham, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Durham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Durham, Ontario 01/13/2026 20:15

January 13: Problems at Telus

Telus is having issues since 03:20 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (49%)

    Internet (49%)

  2. Phone (26%)

    Phone (26%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. E-mail (4%)

    E-mail (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • Keesh246 _asvp_keesh (@Keesh246) reported

    @TELUS your service is terrible where I live. Brampton and 1 bar of signal? What year is this?

  • joe_g_1986 Joe (@joe_g_1986) reported

    @TELUS I'm trying to take advantage of the FLASH sale for 300 Fiber, before it ends tomorrow. When I add to cart and use promo "FLASH", it says "customer must accept 2-year term", except, there is no place to select this plan on a a 2-year term! I tried to call but already closed

  • 780Campbell Christopher Campbell (@780Campbell) reported

    Anyone else having network problems from Telus in West Edmonton? #yeg #telus

  • DKCKingston Doug (@DKCKingston) reported

    @tleehumphrey @rexglacer @JeanCharest_ Here's one question that's never been asked-Jean Charest got Huawei 5G in at Telus nationwide-Health Canada used Telus(Huawei) network to collect all of our Cell #'s-but NO ONE ASKED what else did they collect? Emails and email address books? Cloud email storage? Document files?

  • CateHicks Caitlin Hicks (@CateHicks) reported

    @TELUSsupport Our Telus cable is crashed with message: 'client initialization error' and 'quit client'. Then it goes to 'no signal'. We paid our bills on time. What's this about? #Cable #tv #digital

  • jenwynneweb Jennifer Wynne Webber (@jenwynneweb) reported

    @Lidsville @TELUSsupport It’s been happening all day in Nanaimo too. Security company said 15 other Telus users called just before I did. Obviously a wider issue happening with Telus and so rather mystifying that Telus Support has not tweeted out any information about what’s happening.

  • honeyybumch maddy 𓆏 (@honeyybumch) reported

    telus ****** with our tv again so i can’t watch ANYTHING that i want but thank **** i can watch golf on like 5 different channels 😐

  • apukwa Scott M. (@apukwa) reported

    @mattgurney @MeeganReadCBC @judyatrinh I had to use one two years ago to figure out a problem with calls coming into work from Telus phone lines -- took me forever to find one. And now that one, too, has been removed.

  • TrevBouds Trev Bouds (@TrevBouds) reported

    Again... TOR vs BOS and it's blacked out in Calgary on @Sportsnet but only on @TELUS. Why? My family has Shaw and they can see it on their sports package. Fix this!

  • RVescarelli Ryan Vescarelli (@RVescarelli) reported

    @ZeegersTV Almost as bad as Telus... Canadian choices lol