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Telus

Telus Outage Report in Durham, Ontario

Why is my Telus service not working?

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Full Outage Map

Problems in the last 24 hours in Durham, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Durham, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 2: Problems at Telus

Telus is having issues since 06:00 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  • 48% Internet (48%)
  • 23% Phone (23%)
  • 13% Wi-fi (13%)
  • 7% TV (7%)
  • 5% E-mail (5%)
  • 5% Total Blackout (5%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • wesdouglas
    Wes Douglas (@wesdouglas) reported

    @hales0104 @TELUS I’m having the exact same problem, but it started this morning. Did you find a resolution?

  • bill_huan
    Bill Huan (@bill_huan) reported

    @quinnsedgework I just got off a 1:30h call with Telus trying to fix this lol I’m freaking out

  • Candice65955386
    Candi (@Candice65955386) reported

    Hey @TELUSsupport @TELUS do you guys usually have issues with wifi speeds in apartment and condos. I had shaw and my old place no issues but moved to a place with telus and nothing but issues

  • Dawn62281146
    Dawn (@Dawn62281146) reported

    @TELUS Darren Entwistle- btw I had to look you up on line because no one seems to know wtf you are in the company. When I requested the name of the CEO they couldn't tell me.

  • BMatB
    Dr Ben Britton (@BMatB) reported

    @mikamckinnon @SavageBean @DocDaoust Telus sales people were less awful than Rogers, so I'll probably go with Telus. But trying to sort this out while I am locked up is proving impossible...

  • mikamckinnon
    Mika McKinnon (@mikamckinnon) reported

    @SavageBean @DocDaoust @BMatB Koodo uses the Telus network, which has the best rural coverage so it's actually... I wouldn't say great coverage, but less terrible? You can actually make calls from Kamloops?

  • celtic_juanjo
    Juan Martinez (@celtic_juanjo) reported

    @ShawInfo customer support are useless. Does @TELUS provides real solutions? #bots #Canada

  • RawsonDoug
    Doug Rawson (@RawsonDoug) reported

    @TELUSsupport I’m trying to talk to someone about moving services over to Telus but can only find support phone numbers on your website.

  • InspectorNeids
    Montell (@InspectorNeids) reported

    @TELUS You blacked out the canucks game in the 3rd period, and I pay for nhl center ice which costed 210 dollars despite being half the season, and I cant even watch it. You blacked it out, and its not even on an nhl center ice channel to watch. Fix this ****!

  • dylan_random
    Dylan (@dylan_random) reported

    @danellew Jeez, now that you mention it, my email address is still with my mom's acct. as well. I switched to telus for a couple years and realized then that I never did switch it to my Shaw account. l thought then how absurd it is to be tethered to a brand by an email address in ~2014