Telus

Telus Outage Report in Durham, Ontario

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Durham, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Durham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Durham, Ontario 10/13/2025 19:40

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (54%)

    Internet (54%)

  2. Phone (22%)

    Phone (22%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. TV (5%)

    TV (5%)

  5. E-mail (4%)

    E-mail (4%)

  6. Total Blackout (3%)

    Total Blackout (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • albertarulez Matt (@albertarulez) reported

    @mysticl @Shawhelp Telus REALLY sucks

  • CoryKnox Cory Knox (He/Him) (@CoryKnox) reported

    Caller id is fundamentally broken. And no carrier seems to care. When I maintained a phone system with 250+ direct dial numbers, @TELUS allowed us to present any of those numbers for caller id, but we couldn't use our toll free numbers because they weren't on the PRI.

  • TheResi29618996 TheResistance (@TheResi29618996) reported

    We’ve talked to 7 or 8 different agents, & no one has fixed this mess. #Telus this is a huge fail. I am likely no longer going to remain a customer.

  • von_lex vonsky - Fully Pfizered!! 💉💉 (@von_lex) reported

    @cruise_peter I bought an iPhone 5S for $150 a few years ago, just after the flip phone got canceled. I have a plan with Telus for $30 a month that has everything unlimited but no data. I have never needed data while out and about, and if needed, can always access wifi in a restaurant or pub.

  • CountryMusicEmo EMO LEBLANC™©® RECORDING ARTIST 🇺🇸 (@CountryMusicEmo) reported

    Getting someone who can frigging provide web support is impossible ! @TELUS @TELUSBusiness thinks I have time to spend hours on phone chatting with them, going out and "Getting" code ... Shake your head ! Look up the word DELEGATION !

  • JulianaMaraj juju (@JulianaMaraj) reported

    ima have to call telus and get **** clarified bc why am I paying for internet 20 when im suppose to have fibre optic..... and why is my bill $89 when i was told it would be $73

  • JamesDueck James Dueck (@JamesDueck) reported

    @TELUSsupport Someone from the tech team called to solve my problem, said they would look into it and call me back, but then they didn’t call back. Why does Telus try so hard to get rid of customers?

  • jamiebutt Jamie Butt (@jamiebutt) reported

    @TELUSsupport disney+ is not working on Telus, please fix. I get a message I get a message I am traveling in a different region and the service is not available. Tried on vpn and it works fine.

  • jestjenny Jen (@jestjenny) reported

    Why does #telus internet constantly go down????? Why am I still with this company? Ffs

  • hikikomori_meii 𝒶𝓂𝒶𝓃𝒹𝒶 (@hikikomori_meii) reported

    @TAKUMlCULT LOL im also on telus network. do you have wifi boosters?? telus sent them to all their customers at one point for free! not sure why. but now that i think about it i WAS experiencing slow af internet at that exact time 🧐🤔. but havent had internet problems since setting them up