Telus outages and service status in Edson, Alberta

Problems in the last 24 hours in Edson, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Edson, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Edson, Alberta

The most recent Telus outage reports came from the following cities: Edson.

City	Problem Type	Report Time
Edson	Total Blackout	16 days ago

Community Discussion

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Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Alberta's Jack Burton (@jmdrebit) reported 8 minutes ago

  @lynnmercereau Try to cancel @TELUS You have to lie & say you want to change your plan, then you tell the flunky you are cancelling. It is the only way. Try to find a link for cancellations.

• 
  Top Dawg (@TopDawgxy) reported 9 minutes ago

  @araghougassian Yea because their data is ******* horrid, just use Telus or ur not gonna get 5G/LTE anywhere especially with Freedom

• 
  BillM (@BillMah017) reported 9 minutes ago

  @DouglasTodd @TELUS I would argue that the immigration drove down prices. 10 years ago, I was paying 70 dollars for 1 line with a few GB of data. Today, I have two lines and 150 GB of shared data for 70 dollars.

• 
  Carson (@CarsonTalkMoney) reported 10 minutes ago

  @BoomerDivvies @TELUS Is that a cell phone provider? I have never heard of them

• 
  Nick Pena-Alvarez (@NickPenaAlvarez) reported 10 minutes ago

  @MichaelFGittins @Rogers @TELUS Seems like it, but this is just another problem we have had with our rogers service in the last 3 months

• 
  ZuluTrucker (@zulutruckeryyc) reported 10 minutes ago

  Hey #yyc #Alberta - do you want to be lied to consistently? Have your home internet suddenly cut-off or throttled?? Then #Telus is the service for you!! This once great company as AGT - is no longer, now PATHETIC sub, sub par - 3rd world customer service @TELUS @TELUSsupport

• 
  XY, XX, Its Science 🇨🇦🇯🇲 (@9Livez1122) reported 11 minutes ago

  @Rogers sucks. Good job @TELUS @TempoBasketball

• 
  John Iosifov ✨💥 Ender Turing | AiCMO (@johniosifov) reported 16 minutes ago

  Three things contact center leaders are measuring instead of deflection: **1. Resolution quality score** — Did the customer's problem actually get solved? Not "was the call ended" but "did the issue recur within 7 days?" **2. Post-interaction sentiment delta** — How did the customer feel after AI vs. human? TELUS found that proactive AI outreach (before the customer calls to cancel) had sentiment scores 34% higher than reactive deflection. **3. Revenue at risk per interaction** — Tag calls by customer segment. A 3-year enterprise contract holder calling about billing deserves a different AI routing decision than a trial user with a password reset.

• 
  TELUS Support (@TELUSsupport) reported 20 minutes ago

  @zulutruckeryyc Apologies, and that's definitely not the experience you should be having with your TELUS PureFibre service. To clarify, your internet services are no longer working?

• 
  Bonnie & Stephen (@bonnewillbonne) reported 20 minutes ago

  @MeaghieC Pharmacists can do emergency refills in BC. Hopefully you will have some luck with Telus or another telehealth provider. Or show up at an urgent care clinic. Not sure where you live, but the one in Chemainus BC is really good.