Telus Outage Report in Edson, Alberta
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Edson, Alberta
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Edson and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 16: Problems at Telus
Telus is having issues since 10:20 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (50%)
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Phone (26%)
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Wi-fi (9%)
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TV (7%)
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Total Blackout (4%)
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E-mail (3%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Lisa Lacey Liscoumb (she/her) 🇨🇦
(@TechnoMistress) reported
Wow, @ADT alarm service sucks since @TELUS took over. 2+hours on hold trying to get through to someone, and then the first technician they can get out (just to change a freaking battery) is next Friday. Never had this problem before.
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*Kels*
(@KelseyGott) reported
Was on the phone for 3.5 hours (mostly on hold) with @TELUS. Cannot believe how condescending “Escalations Manager” Navin was. Looking for a solution here!
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MC Not the hammer
(@Notatechnogeek) reported
@TELUSsupport i just dont get it. I try to upgrade online through telus site and hit road blocks because im already a customer. Why are deals for non customers better? Why do you block existing customers from upgrading online?
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Divyanshu Samant
(@divyanshusamant) reported
@TELUS @TELUSsupport I just switched to Telus mobility and the signal strength at my home is very low. I am measuring -116 dbm. It’s not even a concert building! Is there anything you can do ? I literally have 1 bar or less.
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Cyril
(@cyrillopezyahoo) reported
@TELUS OMG can’t believe Telus’ trickery. Says one can suspend service for vacation. I think so friendly . Almost done when agent says some conditions….” any offers and promotions will not be renewed “ WTF Strong arm tactics not on public site. Wow. Future is NOT friendly.
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tawny g
(@leathergirlz) reported
Telus is a crappy monopoly that does a poor job and preys on its customers. Criminally underpaid and understaffed employees take the brunt of corporate incompetence. #Telus @TELUS
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Steve Hoyland
(@sgtbeans5550) reported
@TheBarrettTeam1 @AnthonyLacavera I was with bell for over 30 years they didn't care that I was canceling went to Telus not one problem yet and cheaper
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Shane
(@BShane555) reported
@LaceyLaceyp Did they get in on dental too? If Canada Health Infoway completed patient access 15 years ago, we wouldn’t have some of the issues we do. Seems like Telus was handed a platter to expand their business.
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varun vadnala
(@VVadnala) reported
@TELUSsupport : I recently checked my credit score & observed there is a collection from telus mobility. I never used Telus mobile during period they mentioned. I was on other carrier. 1/2
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Kristi Pedisic
(@KrisLynne006) reported
@TELUS I am horrified that as a LONG TIME customer, after spending close to an hour on hold and then close to another hour trying to resolve my concerns with the loyalty department yesterday, my connection was “lost” and I never received a return call. #customerloyaltymeansnothin