Telus

Telus Outage Report in Empress, Alberta

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Empress, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Empress and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Empress, Alberta 12/14/2025 04:25

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (50%)

    Internet (50%)

  2. Phone (27%)

    Phone (27%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • rediscovermoi Shawna (@rediscovermoi) reported

    @TELUS Hello, I'm hoping Telus techs might be able to go the extra mile and help me recover an old voice mail that just expired. Its my father singing me happy birthday. He died last year of covid. Thank you, I look forward to your response, Shawna

  • justamechanic1 justamechanic (@justamechanic1) reported

    @TELUSsupport Yes. It is a product I am very displeased with. And a lack of support to correct the problem. I’ve had service techs here and found the problem but Telus refuses to agree with their service techs assessment

  • byers_judy Judy Byers (@byers_judy) reported

    @TELUS Is anyone else having trouble with their personal hotspot not working?

  • spurvey19 Michael (@spurvey19) reported

    @elonmusk @elon we live as close to any big city and also a reserve ENOCH FIRST NATION and have very poor cell service as well as internet service Edmonton Alberta TELUS can’t provide services properly we need assistance can’t wait to get starlink!!!!

  • RaymondNYULI Ray NYULI (@RaymondNYULI) reported

    @DHerbertCBC @TELUS The damage to the phone at 5th & Vic is recent. The parts were still in the street yesterday.

  • heiselriv Hazel ⁷ 🌸 (@heiselriv) reported

    Hi @TELUSsupport is Telus Assist live chat down? It keeps on saying 1 person is ahead of the queue for a while now. It happened yesterday and I waited for more than an hour

  • Dan__Barel Dan Bar-el (@Dan__Barel) reported

    Yesterday, no thanks to @TELUS, I lost all my emails, contacts, business and personal correspondence, fan mail, etc. More than a decade and a half worth of stuff. Feels like my house burning down right now. No idea whether it's retrievable.

  • i1n1 can't think (@i1n1) reported

    @Bell #telus top ex employees run @Bell n bell uses telus infrastructure to make money. Bell cant be the best NEVER.

  • hypnoticoiui Flan-san ⚜️ඞ (@hypnoticoiui) reported

    @Mayhew__ yup and telus is using it too ON BUS STOPS I CANT ESCAPE IT OMG HELP

  • zzyzyman Bruce Payan (@zzyzyman) reported

    Not impressed w/@TELUS decision to remove copper-based phone service. Power outage: landlines can be powered indefinitely from the central office via batteries & diesel generators –– unlike Fibre. An incredibly poor decision from an emergency preparedness perspective. #bcpoli