Telus

Telus Outage Report in Empress, Alberta

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Empress, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Empress and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Empress, Alberta 12/29/2025 17:00

December 29: Problems at Telus

Telus is having issues since 03:20 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (51%)

    Internet (51%)

  2. Phone (25%)

    Phone (25%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (4%)

    E-mail (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • DonaldiMariette Mariette Donaldi (@DonaldiMariette) reported

    @VancityReynolds @Mintmobile @peternowak I asked him already! There's a certain ex-Rogers/ex-Telus CEO that could probably help on this! Canadians will support a Ryan Reynolds' company and we're tired of paying outrageous cell costs!

  • JimSmit31509504 Jim Smith (@JimSmit31509504) reported

    @nationalpost @TELUS Still zero service for most of rural Canada

  • Bethkem Michael Bethke (@Bethkem) reported

    @DrVivianS I used 1-833-943-3900. 68 minutes on hold with horrible sax music. Got appts for my wife and I on same day within 30 min of each other. Treat these people nice. This is not Bell, Rogers, or Telus helpline. They didn't create the #ClusterFord. They just work in it.

  • billwaboose Bill Waboose (@billwaboose) reported

    @TELUS after 4 weeks without internet isn’t it time to restore service to the people of Spences Bridge?

  • aaron_thomson90 Aaron Thomson (@aaron_thomson90) reported

    @TELUS @TELUSsupport your internet is the ******* worst

  • chetanb197 Chetan Bhanushali (@chetanb197) reported

    @TELUSint I have not yet received my payment for October- November working for Telus international Ai community. Do you have any solution regarding this problem. Many mails and forms raise yet no reply.

  • hellodumbdum futureisbleek (@hellodumbdum) reported

    @TELUS DO NOT GET TELUS. IT HAS ONE OF THE WORST SERVICES AND CUSTOMER SERVICE.

  • chrissie60ca Chris Leclerc (@chrissie60ca) reported

    @DanielleDavids_ Are you with Telus? They have a service called Call Control that works really well for stopping most spam calls.

  • zzqsgzzq zhenqiz (@zzqsgzzq) reported

    First of all, the issue was not fixed after 5 hours call and it was caused by a stupid mistake that I clearly told Telus not to do; Second, all departments were pushing the back back and forth; Third, for the last sentence I heard, you can easily tell that the agent didn’t care

  • mkb33551 mkb3355 (@mkb33551) reported

    @TELUSsupport hi again. How do I stop receiving calls from telus regarding upgrading my service? I don't want to be called multiple times a month about this.