Telus

Telus Outage Report in Empress, Alberta

Problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Empress, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Empress and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Empress, Alberta 12/14/2025 17:10

December 14: Problems at Telus

Telus is having issues since 04:40 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (50%)

    Internet (50%)

  2. Phone (27%)

    Phone (27%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • mikewestel Mike West (@mikewestel) reported

    @Mark_Goldberg @mebuell The very first bit of information provided in the article - the market leaders - left out the 2 most dominant market leaders (Bell, Telus)! The real issue is ISED doesn’t have the budget required to connect everyone and there is no incentive to invest in rural without monopolies.

  • TheMaybeJamie Jamie Whittaker (@TheMaybeJamie) reported

    @DarrylRobert007 Shaw is cutting out, buddy has Telus no problem

  • Buuurrrton Burton (@Buuurrrton) reported

    Hey @TELUS do you provide better customer service than @Shawhelp ? .... Asking for a friend...

  • scott_westmaas Scott Westmaas (@scott_westmaas) reported

    @TheTowelBoy @Shawhelp No problem with Telus feed....

  • vinayan1986 vinayan c (@vinayan1986) reported

    @JenniferSavvy @shakepay Nice,which network you are on ? Still havent recieved mine @shakepay I am on koodo which is in telus network

  • OilersJohn Oilers John 🇨🇦 ✈️ (@OilersJohn) reported

    @McFeenixx I switched to Telus a few years ago and I am never going back.

  • chadrissanen Chad Rissanen (@chadrissanen) reported from Surrey, British Columbia

    @Shawhelp what is happening with the outages here? It’s been a month long of bad service/ no service this is ridiculous! #telus

  • jenrobin99 Jennifer R Fenton (@jenrobin99) reported

    @TELUS how dare you cut off a phone...at your fault when the bill isn't even due for almost another week..wow then tell me I have to pay for reconnection!BAD BAD BAD. @TELUS guess you don't like customers

  • drumega Andrew S (@drumega) reported

    I did and it’s useless. No definitive status. That’s why I called the webstore support line only to get told that it’s been pending all this time and they can’t figure out exactly when it’ll ship. Why is @TELUS actively selling products on its website with a “5-7 business day”

  • BlackStangBC Stan Querin (@BlackStangBC) reported

    @KMacTWN We have had so much rain it took out a telus communications transformer along with shaw communications all internet,tv,and phine services have been down for hours...glad i have a cell phone in case of emergency