Telus

Telus Outage Report in Empress, Alberta

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Empress, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Empress and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Empress, Alberta 01/24/2026 21:20

January 24: Problems at Telus

Telus is having issues since 08:40 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (48%)

    Internet (48%)

  2. Phone (26%)

    Phone (26%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Total Blackout (5%)

    Total Blackout (5%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • shoaibam Shoaib Mirza (@shoaibam) reported

    Went to @TELUS store to replace my 3 yr old phone... after 45 mins of listening to the rep breakdown plans and offers, i’m told my account is too new for any of the offers to be honoured. If it wasn’t for the Canada/US plans I need for work I’d never leave @Fidomobile

  • MuderOf Muder of Crows (@MuderOf) reported

    Follow along as I document my customer service experience with @telussupport I have had 2 @telus reps reach out to say someone will call me. Waiting.......

  • choose_fabulous Kelly ❤️ 🇨🇦 (@choose_fabulous) reported

    @LJMW169 I have tried Telus, Koodo, Rogers, Bell, Virgin. They all have horrid customer service and policies. Cell phone companies are a racket!

  • dylan_gruending ✨Dylan Gruending✨ (@dylan_gruending) reported

    @gracie_iiii Weird, I was having issues with Telus tonight also.

  • OrwellianTimes Ezra (@OrwellianTimes) reported

    @TELUSsupport @SallyGabriel83 Resolved, sure. But this was a major breach. How many customers were literally unable to make or receive emergency calls, or unable to be reached for essential on-call work, for that extended period of time? Telus has some explaining to do.

  • iianalleno (๑•́ ₃ •̀๑)🪴 (@iianalleno) reported

    gurl what is telus up to why is my wifi so slow😤

  • astoriaaatai astoria (@astoriaaatai) reported

    Bruh wtf telus even the ikb wifi is better at this point at least I can refresh my email there smh

  • DebRagogna Debbi Ragogna (@DebRagogna) reported from Toronto, Ontario

    Hey @adtcanada @ADT curious to know why you have a 'Contact Us' form on your website? I used it over 2 weeks ago and yet no one has gotten back to me. I won't go into the other bad service I've had since @telus has taken over. #shame

  • SuetsawSusan I_Travel_alot (@SuetsawSusan) reported

    @Rogers Switching to Telus thanks Rogers , and fix your app , its impossible to contact chat or call 📞 the link goes no where . You guys also removed my device protection coverage without my knowledge

  • adifood1234 Adi lally (@adifood1234) reported

    @TELUSsupport Also for home service switch over to @Shawhelp. I’m on Shaw never had an issue tv is the best bluecurve. And I got internet 300 never had an issue or drop. With Telus I always had issues