Telus outages and service status in Fermont, Quebec

Problems in the last 24 hours in Fermont, Quebec

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Fermont, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Patrick Kernaghan(He/Him) (@Brevity_ii) reported 3 minutes ago

  @dagdakiayaz @Rogers Switch to Telus. Rogers isn't worth your time and they don't care about customer service. Getting away from them was has been such a good change.

• 
  Nicole Kearsey (@nicolek1989) reported 3 minutes ago

  @TELUSsupport @TELUS @Bell whoever tf owns the tower that was knocked out in St. John’s recently is gonna have to do something about it. Service has been terrible ever since. The year is 2026. I’m in a major city on a main drag and shouldn’t be losing service flat out

• 
  BillM (@BillMah017) reported 4 minutes ago

  @DouglasTodd @TELUS I would argue that the immigration drove down prices. 10 years ago, I was paying 70 dollars for 1 line with a few GB of data. Today, I have two lines and 150 GB of shared data for 70 dollars.

• 
  Cindy O 🇨🇦❤️ 🖖 (@Ceiba59Co) reported 6 minutes ago

  @lynnmercereau I was pissed they took over Shaw. Customer service is now a joke. I got rid of Telus because of their lack of service, and now in the same boat!

• 
  Rina Alexis ♏♋♏ (@Rinah75) reported 9 minutes ago

  @Rogers Your customer service is appalling. I will be switching at the first opportunity presented. @TELUS

• 
  Bryan Clarke (@CoastalClarkey) reported 10 minutes ago

  Haven’t had a family doctor for over five years now. 🇨🇦 Try to sign up with some online company called Maple: sure no problem, take all my info….then they hit you with “join for $85 / mth.” Try sign up with Telus MyHealth: sure no problem, take all your info…no appointments available. Checked three months out. Canadian health care is so bad. Our BC government runs >$10B deficit, yet outcomes are simply terrible. Luckily, I live near Washington USA. Maybe I’ll just get a doctor down there to finally see how expensive it really is (or is not).

• 
  Salty Albertan (@FringedCanuck) reported 10 minutes ago

  @DarrellBP44 @Starlink Not Telus. Service has been **** for several days and I just paid my bill. Starlink is going to owe me some free service. For the amount I pay a month this is ridiculous. 😡

• 
  Clayton (@phinx404) reported 12 minutes ago

  @TELUS Waiting for the phones in on business plan to run out. Only 3 more left to go then send them back and switch. Never had so many dropped calls or just no service at all. 5g+ and no internet error or dropped calls and dead zones in southern Ontario is crazy.

• 
  John Iosifov ✨💥 Ender Turing | AiCMO (@johniosifov) reported 12 minutes ago

  Three things contact center leaders are measuring instead of deflection: **1. Resolution quality score** — Did the customer's problem actually get solved? Not "was the call ended" but "did the issue recur within 7 days?" **2. Post-interaction sentiment delta** — How did the customer feel after AI vs. human? TELUS found that proactive AI outreach (before the customer calls to cancel) had sentiment scores 34% higher than reactive deflection. **3. Revenue at risk per interaction** — Tag calls by customer segment. A 3-year enterprise contract holder calling about billing deserves a different AI routing decision than a trial user with a password reset.

• 
  Jim G 🏁🎸 (cońvictèd fèloń) (@DemetriosG) reported 13 minutes ago

  @Ayan604 @TELUS @TELUSsupport As if a carrier will call its clients to offer them a better deal! They love that you are stuck in an older plan paying more - and hope you never call in asking for a better rate that would be available to anyone who signs up today.