Telus Outage Report in Fort McMurray, Alberta
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Fort McMurray, Alberta
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Fort McMurray and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (57%)
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Phone (18%)
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Wi-fi (11%)
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TV (6%)
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Total Blackout (4%)
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E-mail (3%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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John Milroy
(@Milroy06) reported
@TELUS any chance you wanna provide the service you advertise? Cause I sure ain’t receiving what your telling me I’m paying for
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Owlicks 》
(@Alex_McFarland_) reported
@TELUS @TELUSsupport scam going around (somehow Telus customers got their numbers leaked) where they say they’re offering 40% off your monthly bill and are calling from a Telus support number
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Darryl Stickler
(@DarrylStickler) reported
Great service after I got a direct line from @TELUSsupport this morning. Thank you very much @HPCanada & Telus Support for your wonderful & helpful staff. Both your automated support systems are horribly irritating (at least Telus provided a phone #) but your people were AWESOME
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Summer Oakes from Thymeless Cottage
(@ThymelessC) reported
So @TELUSsupport said they could help resolve our problem of no tv service and no repairs until Feb 1st if I would DM them. I do so, 6 hrs ago, and have had no reply. Not my idea of how to keep your customers happy @TELUS
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Ghost of Ruz El
(@Ruz_El) reported
Should note this was never as bad until we account changed with @TELUSsupport and they clearly sold my information. Never had spam issues prior. I put this on Telus.
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🦋Just Existing in a Crazy World🦋
(@CaseyBratPack) reported
@ThymelessC @TELUSsupport @TELUS #Telus #TelusBC that is a ridiculous time to wait to resolve your issue. No online support thru their webpage??
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Gagan Luna
(@luna_gagan) reported
@TELUSsupport Two line ported, two to go. Service gone downhill for telus/koodo over the years. A sim card cost $22? Like WTH. I'm glad, I'm moving to another provider.
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Holly Hoye
(@hollyhoye) reported
@SeditiousMe For Credit cards yes - they can be joint and each person gets their own linked to the same account. Apparently Telus can only have one owner per account, which effectively shut my mom out of phone service when my dad died. It’s the stupidest system.
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tennis gal 🎾 🐊
(@57402017a) reported
@Milka_Ran @TELUS Same **** like Koodo! I switched over from Koodo as I used to be able to get someone on the phone with Telus. But I guess that has changed. No wonder. They mist increase their profits by raising their prices and decreasing their service. Same **** everywhere!
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Norma Hoerner
(@NormaHoerner) reported
@ThymelessC @TELUS @TELUSsupport Thats terrible.