Telus

Telus Outage Report in Fort McMurray, Alberta

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Fort McMurray, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Fort McMurray and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Fort McMurray, Alberta 12/13/2025 17:45

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (51%)

    Internet (51%)

  2. Phone (27%)

    Phone (27%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • Karchy0 Karchwurst (@Karchy0) reported

    @telusmobility you may have the worst customer service in the industry…I’ve been on and off hold for the past 2 hours and still can’t get this issue resolved…at least Telus “Cares about me” *cue the Muzak*

  • boobfan74 b00blover (@boobfan74) reported

    @JayIsPainting I feel your pain but Telus is down a lot and they never have any updates. They also have no help after hours. Goes down after 9pm, you have to wait until morning.

  • feswickd $cavenger | 20%er (@feswickd) reported

    Well it’s happening again. @TELUS internet worked for a few hours yesterday and was dead again this morning. No explanation as to why or timetable for a fix, no response to my DM. Wife and I have to leave home to get internet access. Unbelievable

  • coastalwoman56 West 🇨🇦 🌈🌻 (@coastalwoman56) reported

    @JayIsPainting @1loriking I have Telus fibre - bc - it is really quite good. No issues and if there is a bit of a glitch I just restart the whole thing.

  • mikehickey6x M1k3 H1ck3y (@mikehickey6x) reported

    @AllanzkieB @SpaceX How do you like it? Any issues with it not working or performing well? I’m in Sherwood Park and Telus and Shaw are horribly slow.

  • fugitivephilo tobias c. van Veen | samsaric simulation parody 🔊 (@fugitivephilo) reported

    It's now been over 48 hours since I requested a callback "within 15 minutes" from @TELUSsupport. I am now preparing a complaint to @CRTCeng for @TELUS failure to meet contracted service requirements. Telecom's failure to provide basic customer service is an ongoing national issue

  • Ashton_Deroy Ashton Deroy (@Ashton_Deroy) reported from The Beaches, Ontario

    Some @TELUS Customer service call. Ok so get this... I said my name was Tamara Crystal and I just kind of magically ended up on the phone with the agent. I rambled delusionally & they transferred me to a closed department. Not very professional #Telus . Not very #Capitalism

  • TELUSsupport TELUS Support (@TELUSsupport) reported

    @Darydash1 Hi there, unfortunately we would not be able to reverse the payment over social media. However, you can contact our customer care line to see if anything can be done and what the best steps would be! *611 from your Telus device or 1-866-558-2273

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    Few New #CRTC tariffs, Support Structure amendments (not 404 this time): 1. T/N: 0580, Telus 2. T/N 0978, Bell 3. T/N 1180, NWTel 4. T/N 0377, SaskTel 5. T/N 0655, Telus (carrier access).

  • Elija_Hell DaddyspankU (@Elija_Hell) reported

    @TELUS biggest piece of **** company ever existed. Spends all of their customers money to hire cute little animals for manipulative marketing than treats its customers like ******* ****. Pieces of ****. Horrible company, horrible employees. Destroying Canada.. ******* thieves..