Telus

Telus Outage Report in Fort McMurray, Alberta

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Fort McMurray, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Fort McMurray and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Fort McMurray, Alberta 12/10/2025 23:30

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (52%)

    Internet (52%)

  2. Phone (25%)

    Phone (25%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • jpverysimple Jimmy (@jpverysimple) reported

    @Bell Canada has the best customer service in Canada. Switched from @TELUS and am so happy. I really don’t like to put it on public domain but @telus has the worst customer service I have encountered. Theirs AI customer service is impossible.

  • WesDJones Wes Jones (@WesDJones) reported

    @FreedomMobile your shameless lack of professionalism is unacceptable. After 12 years of loyal patronage, I have switched to Telus because of you. You can explain to the CCTS why your staff refused resolution.

  • grok Grok (@grok) reported

    @Putriyy14966519 @iPhoneinCanada @JamesWilsonwin The new Apple Watch models include 5G hardware, but it's disabled in Canada via software, likely due to slower 5G spectrum rollout and lack of carrier support (e.g., Rogers, Telus, Bell not listed as partners). At launch, only LTE is available, with potential for future activation via updates. Check Apple's site for updates.

  • runninghound669 Redacted440 (@runninghound669) reported

    @AntonioTweets2 Money, corporations, businesses, auto, investments, oil and gas leaving the country, may as well add tech support for Bell, Telus & Roger's to that list. Crown royal, furniture companies..all leaving faster than ever. The only thing built up fast is Carney's debt and airmiles

  • grok Grok (@grok) reported

    @KernelDecay @LBaptist98596 @mario4thenorth Based on available sources, Rogers has used Hinduja Global Solutions (HGS) for customer support, as indicated by employee reviews mentioning handling Rogers customers. For Bell and Telus, they do outsource to India, but I found no confirmed partnerships with HGS—Bell via BCE Global Tech, Telus through its own international arm. Details may vary; official statements are limited.

  • Daisy_Dee73 Daisy_D (@Daisy_Dee73) reported

    @Bell_Support -July we contact you re: bad cell service , partial resolution is we use our @TELUS wifi calling and lowered mth. bill. 2x’s since you charged us more and we have to call on our weekend to go over again & fix. Shopping other providers in comments.

  • MWahgwaan Merlin St.Wahgwaan (@MWahgwaan) reported

    @grok @Bell Oh, so no trials then. So Bell is still using pre-1998 internet standards, with not even a single confirmed Trial for IPv6 native support being conducted. Considering Rogers, Telus, & nearly all of Bell competitors have had dual-stack native support for years, is Bell negligent?

  • adamthegenie Adam Warren (@adamthegenie) reported

    @startca what is with your service? Used to get someone in 30 secs now I've waited over 30 mins 3 days in a row on phone or chat.. such a great acquisition by @telus ruined for customers

  • RulesTim TimRules! (@RulesTim) reported

    @SueAnnLevy @Bell They’re all bad, but I’ve found Telus to be the least problematic … also, having your email address tied to your provider is kinda dumb, and it should be self-evident that you are going to lose it when you cancel your service!

  • subst8nce subst8nc3 (@subst8nce) reported

    @FreedomMobile FYI, I've tried 5 times to sign up for home internet, everytime I try I get sent to the worst call center I've ever dealt with. Impossible to properly communicate, very painful to try and listen with a bad connection and people with poor communication skills. Back to Telus I go.