Telus

Telus Outage Report in Fort McMurray, Alberta

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Fort McMurray, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Fort McMurray and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Fort McMurray, Alberta 12/05/2025 18:40

December 05: Problems at Telus

Telus is having issues since 03:40 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Phone (18%)

    Phone (18%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. TV (6%)

    TV (6%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • FreeBraveStron1 FreeBraveStrong (@FreeBraveStron1) reported

    @ChickenGate TELUS is not down

  • rmmtenterprises Ralph (@rmmtenterprises) reported

    @TELUSsupport whom do we talk to in regards to TELUS hosting a Stroke Support Day , for our Stroke Recovery Assoc of Calgary. I am a director of.

  • FahlDesigns Fahl Designs (@FahlDesigns) reported

    @TELUSsupport Damn, thank you. Turns out it’s weak connection. Telus said it wouldn’t be too far from the modem but apparently it is

  • Fleury5440 Canadabee 🇨🇦🐝 Honk Honk (@Fleury5440) reported

    've seen some comments that Telus, Bell, and Rogers cell services are all experiencing "network issues" in the Ottawa area today. Their websites seem to confirm "network issues" but can anyone kindly confirm?

  • Beerman20215156 Beerman (@Beerman20215156) reported

    @TELUSBusiness I need someone to fix my phone lines today! It is an emergency as my security system works through those lines. I dont suggest any small businesses rely on Telus if this is the best they can do

  • Pizza711 Matt (@Pizza711) reported

    @RogersHelps hi! I am currently a Telus customer and am shopping around. Looking to possibly change providers. Waiting for some good promotions but wondering if you guys happen to do contract buyouts?

  • ruthryderr ♡ (@ruthryderr) reported

    why does @TELUS shut your phone service of midday when you paid them 2 days ago? 🙃

  • JoshCox501 Josh Cox (@JoshCox501) reported

    @TELUS I hope your happy with telling a customer of 13 years that you can’t do anything for them after 2 trips to your stores, being forced to purchas SIM cards for no reason, no loaner phones available. Your staff at the call centres are rude, unhelpful and shows you don’t care

  • nimmity_anna Unacceptable Haddenuff (@nimmity_anna) reported

    @googlecanada I’ve had nothing but problems since Telus forced us to switch to you

  • Respectu_omnis Respectu_Omnis (@Respectu_omnis) reported

    @TLemks To install your telus crap, lol