Telus

Telus Outage Report in Fort McMurray, Alberta

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Fort McMurray, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Fort McMurray and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Fort McMurray, Alberta 02/27/2026 03:10

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (45%)

    Internet (45%)

  2. Phone (30%)

    Phone (30%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (6%)

    TV (6%)

  5. E-mail (5%)

    E-mail (5%)

  6. Total Blackout (5%)

    Total Blackout (5%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • quaid_jennifer Jennifer Quaid (@quaid_jennifer) reported

    Counsel now talking about Shaw Mobile. It served a different purpose. Was designed for wireline customer retention, to prevent loss to Telus. Launched in pandemic, with aggressive pricing. Initially successful and then success declined. This occurred before merger talks w/ Rogers

  • ThymelessC Summer Oakes from Thymeless Cottage (@ThymelessC) reported

    @LC27LadyB Sorry for the rant. It's not the first time Telus has done this to us and we're past annoyed. Told a friend I'm about to get boring out here because I'm going to tweet & tweet about this lousy service, lol

  • SusanByrdy Susan Byrd (@SusanByrdy) reported

    This came after three different messages from reps on the phone, and not being able to get an engineer to my house because there are none in Newfoundland! I never once had an issue getting an engineer visit from Vivint. What happened to them when Telus took over Vivint? 2/3

  • TheJenRollins Jen Rollins (@TheJenRollins) reported

    @Taramic81971890 @TELUS @telusmobility I’m facing thousands in fees when I don’t want to cancel, I just want to take calls for my business from my home. I’m so disappointed. I’ve cried twice today from stress not to mention losing an entire day of work and it’s still not fixed. I’m at a cafe.

  • jwd7150 Jwd7150 (@jwd7150) reported from Calgary, Alberta

    Well telus where the hells Mt brother in law refund money from the equipment he sent back in October he's still waiting for his money back what the hells taking u idiot's so long ?!!?

  • TheJenRollins Jen Rollins (@TheJenRollins) reported

    @Taramic81971890 @TELUS @telusmobility They said it was my carrier settings - nope, and then SIM card - nope. Finally reset my network settings and nope. All this time no one told me it’s because my house is a dead zone. Now I get to fight cancellation fees for a service they never should have given me.

  • LloydMildon Lloyd Mildon 🇺🇦 (@LloydMildon) reported

    On told with @TELUSsupport for well over an hour now. Got the grandkids ready, drove them home, all with Telus hold music in my earbud. The problem? A $12 charge for USA roaming. Does this happen to everyone living in Victoria? This is beyond ridiculously bad customer service.

  • Ms_Sahota Tsahota (@Ms_Sahota) reported

    @TELUS @TELUSsupport I was at my parents' place earlier and they were having connection issues with their Telus wifi. Came home and we're having same issues. Have tried resetting the system several times. Temporary fix at best. Local metro Vancouver issue?

  • back2ron Ron D. (@back2ron) reported

    @MrsLethal I hate to hear this! I work for Telus! Anything I can pass along to my team to help??

  • SusanByrdy Susan Byrd (@SusanByrdy) reported

    @TELUSsupport I didn’t want to make this a public msg but DM didn’t work… after countless emails and phone calls. I was forced to Telus from Vivint 2 mos ago. I still don’t have service. I still haven’t received all my equipment. And this week you attempted to take payment! 1/2