Telus Outage Report in Fort McMurray, Alberta

The latest reports from users having issues in Fort McMurray come from postal codes T9K.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

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Problems in the last 24 hours in Fort McMurray, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Fort McMurray and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

1. 

   Internet (50%)

2. 

   Phone (27%)

3. 

   Wi-fi (8%)

4. 

   TV (7%)

5. 

   Total Blackout (5%)

6. 

   E-mail (4%)

Live Outage Map Near Fort McMurray, Alberta

The most recent Telus outage reports came from the following cities: Fort McMurray.

City	Problem Type	Report Time
Fort McMurray	Total Blackout	5 days ago
Fort McMurray	E-mail	5 days ago
Fort McMurray	Internet	18 days ago
Fort McMurray	Internet	21 days ago
Fort McMurray	Internet	one month ago
Fort McMurray	TV	one month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telus Issues Reports

Latest outage, problems and issue reports in social media:

• Kessy (@salishcanuck) reported 2 days ago

  Only 10 more months until I can leave @Rogers and their terrible cell service behind for good. I’m so sick of sitting here trying to find reception while watching @TELUS or @Bell customers stream a whole movie or sports game.

• Commissioner Miner (@fanCRTCProfling) reported 2 days ago

  @pozpiggy86 @koodo @TELUS Did they inform you of any esclation process? Make you aware escalations exist? Did they tell you that after taking your money and getting no service that the #CCTS can aid you to get your money back or other? Did they even acknowledge the existence of the CCTS?

• Chris P Bacon (@pozpiggy86) reported 2 days ago

  @fanCRTCProfling @koodo @TELUS Yes... They got my first month up front. It's beyond frustrating that their customer service is beyond terrible, and apparently, they can't be bothered to do their damn job then say "we are not responsible, even for negligence" and just brush you off. #CRTC

• Chris P Bacon (@pozpiggy86) reported 2 days ago

  @fanCRTCProfling @koodo @TELUS Not sure, but I do NOT appreciate cancelling my old internet on the promise that I would be activated today, only to have today come and no activation occurs. Customer service can only tell me that they'll submit a request, and that I just have to wait. #CRTC

• Commissioner Miner (@fanCRTCProfling) reported 2 days ago

  @pozpiggy86 @koodo That's a sign of your new @telus service to come, with anything your get from Telus. Record it, complain... Isn't Telus the one that charges people 200$ if their tech shows up and no one is home? You have a no-show tech.

• Dozey (@Sharpie780) reported 2 days ago

  @iamterryevans I’ve had it with Telus. Their TV boxes have gone to ****. My contract is almost up and I’m done it’s so frustrating.

• CHItrader (@CHItraders) reported 2 days ago

  $TRU $TU TELUS And TransUnion Launch Branded Call Display In Canada To Combat Call Fraud And Boost Customer Trust With Verified Business Identity

• DonCorleone77 (@CorleoneDon77) reported 2 days ago

  $TRU $TU Telus and TransUnion launch Branded Call Display in Canada Telus (TU) is partnering with TransUnion (TRU) to implement Branded Call Display, or BCD, a solution that enables participating businesses to showcase their identity on incoming calls to Telus mobility subscribers. BCD will provide TELUS customers with rich call content, including business name, logo and reason for the call on the mobile display to identify incoming callers. When combined with end-to-end call authentication, secure branded calling helps protect consumers from fraud. The partnership builds upon Telus and TransUnion's collaboration history.

• Ian Seggie (@IanDSeggie) reported 2 days ago

  @Shawhelp We are getting fibre optic serviced to house home this month. The optic cable is owned by fibre connect. Telus has been first offer us service (much cheaper and faster). Do you have plans to offer the same or similar? We want fibre & who here gets here first gets our buisiness. Thank you.

• Loreen Wilson (@gidsmomp) reported 2 days ago

  @TELUS The last time I lost my internet for 4 days you decided I should have to call you back for a credit and I still on hold for an hour and a half and gave up this time. You better fix it