Telus Outage Report in Gold River, Strathcona Regional District, British Columbia
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Gold River, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Gold River and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 19: Problems at Telus
Telus is having issues since 07:20 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (57%)
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Phone (18%)
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Wi-fi (10%)
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TV (7%)
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Total Blackout (4%)
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E-mail (3%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Jennifer Keenan
(@Jennife07143013) reported
@StevenEllisTHN @TELUS Disappointed that despite there being customer service reps available in store to help me cancel my recently deceased mothers phone that I’ve been told I need to call a 1-800 number. I’ve been on hold waiting for an agent for 11 minutes and counting.
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Peddi Thakkella
(@peddisri) reported
@TELUSsupport @TELUS I am having the very worst experience with your Smart Home security team. So far 5 times, they have rescheduled the installation appointment. I hope your technician will come in-time to this 6th appointment & going to install it.
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Red Shasta
(@akaredshasta) reported
@TELUSsupport I wish that you offered better service to your customers; the Telus Home Security was what I wanted for my house, but the service is so subpar and the hardware failing so constantly that it makes my life harder instead of easier.
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TELUS Support
(@TELUSsupport) reported
@tinymoose9 Hey there, sorry for the delay. Are you still experiencing issues with your TELUS online account and app?
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Gregg Gordon
(@Flash) reported
@DuaneStorey @rodmickleburgh @TELUS You could still be correct; they might be using a workaround. They don't collect it themselves. For CC you pay through a third party, while all their other payments are direct. They add the fee and then send it to that third party, so that merchant is never adjusting the price.
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CHRISTINE ROME
(@MaryseRome) reported
Bloody #Telus The Smart Hub they talked me into doesn't work most of the time, but they sure as hell keeping sending me these enormous bills. Their techs call to tell me nothing can be done. So why keep charging me???
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Bill Threulsen
(@threulsen2961) reported
@AlleyDalley @TELUS @TELUSsupport Holy crap
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MeMyselfandI
(@willhg1961) reported
@NotMarleyBTC @RogersBiz I stayed with Telus at least you a signal out in the country.
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Allison
(@AlleyDalley) reported
@DarcySeatonCTV @TELUS @TELUSsupport Awful and keeps cutting out lol
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Jess Kube
(@jesskube) reported
Good move though... switching to Telus fiber internet now. 1 Gbps up & down. $80 per month, 2 year contract. No install fee. $150 credit towards shaw cancelation fee. Next day install.