Telus Outage Report in Gold River, Strathcona Regional District, British Columbia
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Gold River, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Gold River and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 16: Problems at Telus
Telus is having issues since 11:00 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (57%)
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Phone (19%)
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Wi-fi (10%)
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TV (6%)
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Total Blackout (4%)
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E-mail (4%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Noémie 🤡
(@francoshrug) reported
@TELUS you gotta stop offering piktv as a legit option if its going to be this bad to use. its the worst app ive ever seen and it seems to only getting worse. we must restart it 10 times a day at least. we cant scroll. we cant change channels. everytime we need a restart.
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Logan Oderkirk
(@LoganOderkirk) reported
@not2muchsaid @richyhlfc @koodo Just FYI they use bell and telus towers... The largest network in Canada. No matter who you would have gone with during this storm, you would have been with poor reception. Just trying to make sure you don't get your hopes up
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thenottakenname
(@originaltntn) reported
Don't know if this will get out. Someone hit a pole in the Passage and thebwores went down, knocking who knows how many out of power again. With Telus, and cell signal is spotty and data either doesn't connect or is dial-up slow. Still says LTE though. Heard Bell is fine?
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DrDeltaBCDad
(@DeltaBCDad) reported
For some reason @TELUS @TELUSsupport thinks that a 1 hour wait time to resolve billing issues is good customer experience. I guess all cell companies are terrible. It would be a shame if we got real competition.
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Ray D
(@illsupawoman) reported
@TELUS own up to being a business owner and the costs of running one. This isn't the way to show you "value" a customer.
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Charlene Rogers
(@CharleneRogers) reported
@CTVAtlantic 😔 Hearing Wednesday now.. Better than Thursday! But still sucks. And had to drive 25 minutes to get stupid cell service... Scary being so out of touch for so long.. Koodo/Telus needs to do a better job!!!
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Terry Mooney
(@momobc) reported
@Bell Telus, a strong competition in BC offers Free Data in the Seniors for Good program and a low cost $25 monthly cost for wireless phone service.
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maddie
(@dewblossomsx) reported
@TELUS help
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Sean Birdsell
(@sbirdsell) reported
One agent just told me to "ignore further calls from Telus today" because other's would keep contacting me not knowing he was working on a quote. Another said once the sales query was in it's just a "free for all" of agents to contact the customer.
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Marty Forbes
(@MJForbes) reported
@TELUSsupport You sure make it hard to do business with you folks. Two hours to 'upgrade' a Telus Hub from 2G to 5G and now on endless hold to 'cancel' the former 2G service. The automated answering service is extremely cumbersome. I miss 'people'....back to the on hold music.