Telus

Telus Outage Report in Greenwood, British Columbia

Problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Greenwood, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Greenwood and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Greenwood, British Columbia 02/13/2026 13:05

February 13: Problems at Telus

Telus is having issues since 12:40 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (47%)

    Internet (47%)

  2. Phone (28%)

    Phone (28%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Total Blackout (4%)

    Total Blackout (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • ElaineCarol3 Elaine Carol (@ElaineCarol3) reported

    @C0URTLANDS @MineerBrett Don’t you have to pay extra for Telus Health? Like $500-600/yr over our taxes for so-called MSP. Please let me know because every time I go to the Telus Health site, they want a fee for service. Thanks!

  • FraserValleyRD Fraser Valley Regional District (@FraserValleyRD) reported

    An update to our previous notification: E Comm 911 and Telus have resolved the outage issue and 911 service is now available to TELUS and Koodo cellular customers. Thank you.

  • cspotweet Courtney Theriault (@cspotweet) reported

    Heads up. The EPS 911 Dispatch Centre says TELUS Mobility customers calling 911 can't hear operators. Operators can hear the caller, but not the other way around. People who call 911 will be called back, or can continue calling if the emergency remains. #yeg #yegcc

  • LjmarketingLes Les Johnson (@LjmarketingLes) reported

    @telus who do you get off sending people to my house to ask how much I pay for services Not one person I know that has switched to Telus has stayed because of your poor service- you have to give tv’s away to get customers as @shaw keeps customers with great customer service

  • EComm911_info E-Comm 9-1-1 (@EComm911_info) reported from Burnaby, British Columbia

    UPDATE: @TELUS / @Koodo advising that this outage impacting their cellphone customers in #BC is now resolved and callers are getting through to 9-1-1. With service restored, anyone experiencing an emergency situation should call 9-1-1 right away to get the help they need. #911BC

  • jocelynlewis00 Jocelyn Lewis (@jocelynlewis00) reported

    @TELUS @CRTCeng 2.5 hours on hold and chat to resolve a $10 billing issue - which was a Telus error. Your hold music is rage inducing. Customer service “ we don’t guarantee hold times” !!?? #DoBetter #Oligopoly

  • ThymelessC Summer Oakes from Thymeless Cottage (@ThymelessC) reported

    @iceblueaccent Telus has been having lots of probs lately. Phones not working, etc, not this.

  • Billkatie1 Bill&katie (@Billkatie1) reported

    @iceblueaccent I use Telus health app great service and friendly doctors. Have made 2 appointments and they are painless 1 in less than 24 hrs.

  • AlisonKarlene Alison Karlene Hodgins (@AlisonKarlene) reported

    Apparently my phone attempting to connect to a network (unsuccessfully) counts as data usage, even though it didn’t work or load and I had to ask people to use their data. Super unprofessional service. Very disappointed @TELUS

  • CCVFD15 CCVFD (@CCVFD15) reported

    There is a reported 911 outage across the province, impacting Telus and Koodo mobile customers. Landlines are not affected. If you are experiencing an emergency, dial 9-1-1. If your call fails, please call back from another carrier or landline if possible. @Kamscan @Lampreau1