Telus outages and service status in Halfmoon Bay, British Columbia

Problems in the last 24 hours in Halfmoon Bay, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Halfmoon Bay, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Halfmoon Bay, British Columbia

The most recent Telus outage reports came from the following cities: Sechelt.

City	Problem Type	Report Time
Sechelt	Internet	3 days ago

Nearby cities with recent reports

Community Discussion

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Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  R𓃟byn (@Hunny_diva) reported 3 minutes ago

  @TELUS What’s the point in this? You DM me and I reply immediately. And no response for hours. Such pathetic support.

• 
  Anp🅰️nman (@spacanpanman) reported 7 minutes ago

  $ASTS: 🚨 TELUS CANADA HIGHLIGHTS THE COMMERCIAL AGREEMENT SIGNED W/ AST SPACEMOBILE IN MARCH DURING ITS Q1 EARNINGS. TELUS ALSO MADE AN EQUITY INVESTMENT IN AST. "In March 2026, we signed a commercial agreement with AST SpaceMobile, Inc. to bring space-based direct-to-cellular service to places it has never reached before across Canada. Planned for late 2026, our customers will be able to send text messages, make voice calls and use data in Canada’s most remote locations using standard mobile devices. Subsequent to March 31, 2026, we made an equity investment in AST SpaceMobile.

• 
  Peter Girnus 🦅 (@gothburz) reported 10 minutes ago

  I am the Director of Voice Experience Innovation at Telus International. Six months ago, my team deployed a real-time accent harmonization layer across our Southeast Asian call centers. The agent speaks. The system listens. The customer hears Ohio. I keep a demo reel on my laptop. Before and after. The before sounds like a woman in Manila who went to university in Quezon City and has been resolving billing disputes for nine years. The after sounds like a woman who might be in a strip mall in Columbus. Same words. Same syntax. Same problem-solving. The only thing we change is the part that makes the customer hang up. The metrics are on slide eleven of my board deck. I'm looking at it right now: Customer satisfaction: up 23 percent. Average handle time: down 40 seconds. Escalation requests: down 31 percent. My VP asked what drove the improvement. I said, "Reduced communication friction." Which is technically true. The friction was that our customers don't like talking to people who sound foreign. We didn't fix that. We made it so they never have to know. The system processes voice in 11-millisecond intervals. It maps phonemic patterns to General American English midpoint targets. Internally we call these targets "anchor voices." The anchor voices were generated from 4,000 hours of NPR pledge drive recordings. We picked NPR specifically because listener studies show it's the accent American consumers trust most with their credit card number. (The agent hears themselves the whole time. Their own voice in their own headset. They just know that somewhere in those 11 milliseconds, a machine decides that what they actually sound like isn't something a customer in Phoenix will tolerate for the length of a billing inquiry.) Employee 7734 in our Manila hub asked to hear the output. We played it for her in a breakout room — the one with the motivational poster about "Bringing Your Whole Self to Work." She listened for six seconds. Pulled her headset down around her neck. Went quiet. Then she said, "Is that what they need me to be?" Her CSAT scores are in the 94th percentile. She clocks in every morning at 7:45. I should explain the economics because they're elegant: we hired agents in the Philippines at $4 an hour. We spent $11 million on a system that makes them sound like they cost $35 an hour. The delta is the product. We don't sell accent correction. We sell the gap between what a worker costs and what a customer requires them to sound like. The system doesn't work in reverse. If a customer with a heavy accent calls in, we don't smooth their voice for our agents. Harmonization flows one direction. Toward the customer. Away from the worker. Always uphill. Three agents requested transfers to text-based channels last quarter. They said they felt "disconnected from their own calls." My HR partner coded it as an engagement issue. Recommended a team outing. Bowling, I think. Every morning, 14,000 agents open their mouths and a machine makes a decision about what comes out the other end. They perform the labor. We perform the correction. The customer performs their preference. Nobody performs anything wrong.

• 
  Mike Was Right 🇨🇦🇺🇸🇲🇽 (@MikeHumanIntel) reported 11 minutes ago

  @mario4thenorth If I call Rogers or Telus, it takes 90 minutes on hold to talk to some foreigner who will likely not resolve my problem. When I call Mint Mobile in the US, I go through a very friendly Ryan Reynolds AI attendant and talk to an American right away. Plus, they understand and resolve my problem. Canadians have no clue how bad it has become for them.

• 
  Uniquepic (@BarbaraWor7624) reported 15 minutes ago

  @KirkLubimov I will never have anything to do with Telus. Why do they want to dupe their customers?

• 
  Dan Kent (Stocktrades.ca) (@StockTrades_CA) reported 17 minutes ago

  @TheWiseIC Almost guaranteed Telus said wtf. Lol

• 
  rick douglas (@rickdou78681875) reported 20 minutes ago

  @Derekrants They're also in all three levels of law enforcement: Toronto Police, Ontario Provincial Police, and RCMP. They work in postal offices, Service Ontario, Service Canada, private security companies, communication companies (Rogers, Telus, Bell, etc).... They are everywhere.

• 
  Pepperfly (@Pepperfly228975) reported 22 minutes ago

  So get this, Telus is using masking technology (AI) to hide the fact their Call Centre employees have accents coming from places such as India - so they are deceiving customers that they employee Canadians and are not - they are deceiving their entire customer base.

• 
  Adam Robinson (@QuarkSoupie) reported 23 minutes ago

  @TELUS It seems you just want the public to see your trying to help ppl on here. The reality is you do nothing.

• 
  Timbo ティム (@M901HoneyBadger) reported 27 minutes ago

  @johnnycakes91 Happens pretty frequently with Telus/Rogers. Telus in particular is bad because their agent bill things wrong pretty frequently and they just dump the file on Telus after they do the sell