Telus

Telus Outage Report in Hanna, Alberta

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Hanna, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Hanna and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Hanna, Alberta 12/21/2025 00:30

December 21: Problems at Telus

Telus is having issues since 07:20 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (50%)

    Internet (50%)

  2. Phone (26%)

    Phone (26%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • ThymelessC Summer Oakes from Thymeless Cottage (@ThymelessC) reported

    The new OS upgrade is still holding my computer hostage. I can't do much of anything while a download is in progress. The slowness is a Telus problem, their Hub only goes as fast as dial up did. It's frustrating.

  • jf661 Jeff (@jf661) reported

    @BrowntoBure **** wtf ?! I’ve been with Telus forever I must have a ton of points lol

  • fagstein Steve Faguy (@fagstein) reported

    The CRTC's decision is in response to a complaint from Videotron against Bell, Rogers and Telus, claiming that the Big Three were inflating the costs of wireless devices in order to charge higher cancellation fees.

  • silverpoolbook thesilverpoolbook (@silverpoolbook) reported

    @TELUSsupport after two years of paying enormously for "premium" Telus service, I found out my house had no reception (tech support confirmed) and I've been making all my calls over WIFI. Solution was to offer me a worse plan for more money than the competitors. Solutions?

  • LeafSingh Leaf Singh (@LeafSingh) reported

    A big **** you to @TELUS @NHL. Last day I have cable in this home. IPTV all the way.

  • OlacodedM Moh( ) (@OlacodedM) reported

    @PH_EEE @TELUS Woow… that’s serious… I noticed calling their customer care takes about an hour just to speak to an agent

  • tehowennathe Brett Morris (@tehowennathe) reported

    @Videotron Yes it's compatible. I am using a Poco M4 Pro 5G currently on Telus. I have VoLTE and I am able to roam in the US. I just know it only works on the T-Mobile network when roaming.

  • natcat604 Natalie (@natcat604) reported

    Is Telus cable and internet down?? @TELUS

  • BeamishJeff Jeff Beamish (@BeamishJeff) reported

    I am never surprised by how sleazy @telus can get. They without warning boosted my monthly home Internet charge to $188 from $99 once my two-year contract expired, even though their advertised packages range from $75 to $119. We need competition. #IHateTelus

  • justjennni jenni (@justjennni) reported

    @Krytes42 Park power customer service has been amazing! I was with them before I got solar. Their internet is also significantly less money and waaaaaay more reliable than telus