Telus

Telus Outage Report in Hanna, Alberta

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Hanna, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Hanna and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Hanna, Alberta 09/16/2025 14:40

September 16: Problems at Telus

Telus is having issues since 09:00 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (52%)

    Internet (52%)

  2. Phone (23%)

    Phone (23%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. TV (6%)

    TV (6%)

  5. E-mail (4%)

    E-mail (4%)

  6. Total Blackout (4%)

    Total Blackout (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • spunkygunk gunky (@spunkygunk) reported

    @CHEK_News Telus can’t handle their own customer service line. No surprise they end up donkeying this too

  • dave_pasin Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia

    @Bzubyk @TELUS If you’ve ever had an issue with this horrid Telcom, you’d understand how bureaucratic & truly Inept they actually are. This isn’t really all that surprising when you team an inept co with an obviously feckless bureaucracy

  • wendyannasmith wendysmith (@wendyannasmith) reported

    @Bzubyk @toddstonebc If you had 1/2 a brain, you’d realize it was a Telus issue.. but that’s right, keep spinning it, cause we all know your party would have killed us all!!

  • rich_teer Rich Teer (@rich_teer) reported

    @jjhorgan @TELUS "Call centre"? What is this, the 20th century? No wonder the system broke down. Surely a web-based booking system would much better? (Of course TELUS is a telephone company so maybe that explains their thinking...)

  • Rodax159 Erk (@Rodax159) reported

    @GlobalBC No problem Telus customer service will offer you free movies for a month!

  • fslalani Farrukh Lalani (@fslalani) reported from Toronto, Ontario

    @TELUSsupport you did not provide ADT service, left us vulnerable, now we call to cancel you tell us breach of contract? I say you breached it. Cancel our account now! #telus #adt #Security

  • EmeryAGeek Emery the YVR Geek (@EmeryAGeek) reported

    @PeterVogel @keithbaldrey Or private Telus users' wi-fi connections. They (Telus) say that wi-fi is not part of their service. Are they @Telus still in the 19th Century using tin cans???

  • EDenhoff eric denhoff (@EDenhoff) reported

    @Bzubyk You can get through no problem to the for-profit Telus online doctor system, of course!!! If their docs were doing the vaccinations, they’d have had thousands of operators!

  • GordonRjag RJAG (@GordonRjag) reported

    @RobShaw_BC @TELUS My bet is they totally underestimated the time per call. Wouldn’t be surprised if each call takes 10-15 mins. Gotta get that down to 3-4 mins per call. Better yet all the more reason for a dual contact approach, phone and online access

  • GFresh1Love Mike Pillow (@GFresh1Love) reported

    @jjhorgan @TELUS Why ******** does Telus have this contract? You have had a year to prep! We don’t need Telus. Recall is coming