Telus outages and service status in Hearst, Ontario

Problems in the last 24 hours in Hearst, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Hearst, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dlakes (@dlakes_fx) reported 6 minutes ago

  @jamajama711 @MkoTheComedian Can you help with telus

• 
  John Iosifov ✨💥 Ender Turing | AiCMO (@johniosifov) reported 8 minutes ago

  Three things contact center leaders are measuring instead of deflection: **1. Resolution quality score** — Did the customer's problem actually get solved? Not "was the call ended" but "did the issue recur within 7 days?" **2. Post-interaction sentiment delta** — How did the customer feel after AI vs. human? TELUS found that proactive AI outreach (before the customer calls to cancel) had sentiment scores 34% higher than reactive deflection. **3. Revenue at risk per interaction** — Tag calls by customer segment. A 3-year enterprise contract holder calling about billing deserves a different AI routing decision than a trial user with a password reset.

• 
  Marv Brown (@grizbro) reported 9 minutes ago

  @TELUSsupport thank you Telus for zero help on my technical issues. Almost 3 hours in hold. Talked to rep. He took my number in case of disconnection. Lost call no call back. I hate Telus. Looking for alternative. Internet, phone, tv. Telus hates customers.

• 
  Ransom (@RansomBailey) reported 9 minutes ago

  @Jonesing4truth @koodo Koodo is a trash company that would have gone out of business if Telus hadn’t bought them. Do not use them. Absolutely no customer service.

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  Valentin Prugnaud 🦊 (@valentinprgnd) reported 11 minutes ago

  Building RSC Boundary, Hookie, and Streambench (native Mac app for Kafka/NATS/Redpanda). Spent the last few years shipping AI-powered dev tooling at TELUS: an incident workflow (500+ reports), an LLM eval framework on the Vercel AI SDK. Looking for a senior product engineer role in AI-native devtools. Remote, Canada. Open to scoped contract work too, audits, specific features, fixed fee. DMs open.

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  306 Shane (@NoSacredBeliefs) reported 13 minutes ago

  As a Saskatchewan resident, I never expected to be contemplating switching to Rogers Wireless. But @Bell, your latest decision to cap the amount of data one can use on hotspot in a month is downright boneheaded and @TELUS is no better (having made the same decision).

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  BigKekwithCheese (@BigKekwith) reported 13 minutes ago

  @Ayan604 @TELUS @TELUSsupport Telus can't help you with the sand in your mangina. go cry on blusesky

• 
  Uptimus (@UptimusApp) reported 14 minutes ago

  Aug 10 at 15:34 UTC: Telus website incident update. Recovery monitoring was interrupted again as community reports of outages and slow performance returned. Status is now investigating.

• 
  DadLife (@Iamdadlife) reported 20 minutes ago

  @TELUSsupport @TELUS For months I was sent promotional texts from you to switch to Fibre, yet when trying to switch in December’26 there was some issues. I finally caved & authorized the transition in July Now during the final 36 holes of the @FedExChamp I have NO 🛜 NOR CABLE! Make it make sense!

• 
  Darlow012 (@Darlow012) reported 23 minutes ago

  @GunGnome @Rogers Because what are you, the customer, going to do about it, switch to Bell or Telus 🤑🤑🤑 They got us good