Telus

Telus Outage Report in Heinsburg, Alberta

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Heinsburg, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Heinsburg and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Heinsburg, Alberta 11/20/2025 19:45

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Phone (18%)

    Phone (18%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • kermitology The Checked Out Daniel (@kermitology) reported

    @SweetSpotRD I'm just a Telus customer, but I've had 2 fibre upgrades happen. This is just an offer to connect your home. The main lines are in street/alley connections then they run a line to your home from a connection node if you decided to switch to Telus.

  • ABMagnaye 🥷🏼 (@ABMagnaye) reported

    One of my old customers from Telus keeps asking me to send her booty pics on some real weirdo ****, freak

  • faith_hope_TA Kelly Mc (@faith_hope_TA) reported

    @TELUS sat here all day, no technician showed up. No phone agent can help me. They will create a ticket! Seriously, are you covering my lost wages!

  • eatonhamilton Eaton Hamilton (@eatonhamilton) reported

    @Gwensday3 Typically, she never trickled down the info to frontline workers (who I've now heard are Telus call centre workers. Gross). It was likely spur-of-the-moment.

  • apatheticsock aestheticsock (@apatheticsock) reported

    @chloe_hime7 get telus fibre + exitlag if u can, got me down to 40-50ms :( sadly that's the best we can really do out here tho

  • BMovieShelf Just Jeff (@BMovieShelf) reported

    @TELUSsupport @TELUS Are there service issues in St. John’s Newfoundland right now? My phone isn’t getting a signal at all and I suddenly have no service at all.

  • GoGoGroove GoGoGroove (@GoGoGroove) reported

    @TELUSsupport your online customer UI doesnt work... every action hangs... WTF? @TELUS

  • therealkuri Kuri (@therealkuri) reported

    @MimiProbably @duncankinney My wellness program too. And my number one professional bugbear because Telus has never seen a privacy invasion “innovation” they didn’t love.

  • Carolinacdelc79 Carolina (@Carolinacdelc79) reported

    @TELUS you are a joke. You Disconnected my services 18 days before the original requested day and you want me to wait 48 hours to fix this? BS!

  • larsondesouza Larson de Sousa (@larsondesouza) reported

    @EE @EE we are unable to connect to any mobile network here in Canada. Rogers - No access Freedom - No access Telus - connects at times but then said emergency calls only. Bell - can't connect. It was working OK till about 3 hrs ago. Any known issues with roaming services ?