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Telus

Telus service status in Heinsburg, Alberta

Why is my Telus service not working?

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Full Outage Map

Problems in the last 24 hours in Heinsburg, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Heinsburg, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 8: Problems at Telus

Telus is having issues since 08:20 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  • 49% Internet (49%)
  • 23% Phone (23%)
  • 12% Wi-fi (12%)
  • 7% TV (7%)
  • 5% E-mail (5%)
  • 4% Total Blackout (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • CaitWills
    Cait W. (@CaitWills) reported from Kelowna, British Columbia

    Thanks for never replying @TELUS - clearly our 15+ years of customer loyalty means nothing

  • Canuk35
    Chris Wallace (@Canuk35) reported

    @TELUS @TELUSsupport make your damn digital box/PVR stop freezing on me!!

  • justjennni
    jenni (@justjennni) reported

    @Krytes42 Park power customer service has been amazing! I was with them before I got solar. Their internet is also significantly less money and waaaaaay more reliable than telus

  • bret_roe
    Bret Roe (@bret_roe) reported

    Telus billing is a ******* **** show

  • SourdoughDev
    Thomas Edgesmith 🇨🇦 (@SourdoughDev) reported

    @TELUS has the slimmest sales tactics. Some how convinced my parents they need two android phones to increase minutes. Now their paying off $800 useless phones. Worse part, to cancel my moms account who passed last week their needing to pay the break up fees. @cbcmarketplace

  • JohnRei13251376
    John Reid (@JohnRei13251376) reported

    I am on hold with telus, my opinion is don't call, you are good for an hour wait. The tech support or customer service need 1000 new employees to handle the complaints and fix their problems. I am listening to the ads that are more than annoying.

  • gloomhag
    charlie (@gloomhag) reported

    i’ve had like six different technicians come by in the last 4 months how they **** have they still not fixed it???? what are we even paying for??? **** you telus

  • Elon_R_Tusk
    Elon Tusk (@Elon_R_Tusk) reported

    @slats_20 @travistravis @WotherspoonT Bruh you’re not understanding some basic **** here. Nobody said we are all with Sasktel for our cells. *The reason* Telus charges less in Saskatchewan is because Sasktel is here and competes. Telus uses Sasktel towers here.

  • JohnRei13251376
    John Reid (@JohnRei13251376) reported

    Telus support are you listening, you need help. I need help but you just leave us on hold in hopes we will vent to a recording. I have a better idea just quit using Telus.

  • hamitkhosa
    hk (@hamitkhosa) reported

    @TELUS over 1 hour wait and then got randomly disconnected. Wtf is this. These random and secret charges are unacceptable.