Telus

Telus Outage Report in Heinsburg, Alberta

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Heinsburg, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Heinsburg and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Heinsburg, Alberta 12/12/2025 15:30

December 12: Problems at Telus

Telus is having issues since 10:40 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (51%)

    Internet (51%)

  2. Phone (27%)

    Phone (27%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • mizzmangoes Mizz Mango (@mizzmangoes) reported

    For as long as I live, @TELUS I won’t forgive you, I won’t spare you. Im going to cut off my internet service and tv service from you guys.

  • d0n_c r for rufus (@d0n_c) reported

    @_rinji Telus or Shaw could never

  • caro_nys Caro (@caro_nys) reported

    @BestBuyCanHelp It would be super awesome if you could get a phone number for the stores so we could call instead of having to drive to the store. The worst possible customer service set up ever. And I’m with @TELUS

  • Deathskills_R6 Deathskills (@Deathskills_R6) reported

    @Hambo_dev @Silver_Clambo As far as I know, only companies that have their own line currently are bell, Roger, Telus and Videotron in Canada. Google has some but it is limited to their own infrastructure if I recall properly so they can't sell the service yet. Anything else rents cable access from those

  • ambassetdor The Ambassetdor (@ambassetdor) reported

    @profhistorygeek @AnnietheSmooth Is Telus going to lodge a complaint ?🐾🐾🦫

  • lovelye101 🇯🇲 (@lovelye101) reported

    @telus why is your customer service agent so horrible ..:

  • camhoff Cam Hoff (@camhoff) reported

    @kevinbrennanyyc Maybe @VaxHuntersCan wouldt be of some help. I had one booked at a pharmacy that got cancelled last week, and rebooked at the Telus site afterwards.

  • ottawaspends David Akin (@ottawaspends) reported

    .@FP_Champagne , @MinisterISED , @JoelLightbound , Telus to improve broadband service in Chaudiere-Appalaches region , Quebec City , QC , $22 500 000 , QC , #Ottawaspends M Riding M

  • TAtherian TerrAtherian (@TAtherian) reported

    @CC_Hesselbarth @TELUSsupport Very near end of the telus work day they finally had a escalation supervisor called back. 4 hrs worth of waiting on hold or for callback, eraned me no answers, nor solutions to the biggest issues, connectivity, and reqire a call tomorrow to finish. Only plus side. 80$credit.

  • BubbszExclusive - CEO 👑 (@BubbszExclusive) reported

    If Fido can not fix my phone screen I’m leaving & going to Telus