Telus

Telus Outage Report in Heinsburg, Alberta

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Heinsburg, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Heinsburg and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Heinsburg, Alberta 10/20/2025 02:35

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Phone (20%)

    Phone (20%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. TV (6%)

    TV (6%)

  5. E-mail (4%)

    E-mail (4%)

  6. Total Blackout (3%)

    Total Blackout (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • MilicaTodo Milica Todorovic (@MilicaTodo) reported

    @TELUS is the biggest joke when it come to their customer service.

  • dave_pasin Dave Pasin (@dave_pasin) reported

    @TELUS Great, that’s wonderful. Now... how about having actual customer service in Canada and phone umbers that actually connect to ppl and responding to calls within a reasonable time as opposed to never.

  • ice_ref Chris Taylor (@ice_ref) reported

    @TELUS Have been having poor connection for a couple of weeks. Unplug modem..reset a couples of time and still extremely poor Wi-Fi connecting—-even have two boosters in my house. Not very happy customer 🥺🥺

  • Paynedeer 𓆉 𝒮 𓆉 (@Paynedeer) reported

    @RevJimCanCon @TELUS That’s really unfair. I just paid off my bring it back balance and when I upgraded my phone didn’t chose bring it back, that plan is horrible. Hopefully your phone comes soon.

  • bc_news_addict BCNewsAddict (@bc_news_addict) reported

    @BCBawnee So, I made sure to notify Telus, gave them time, pictures etc. Told them they shouldn't be doing door-to-door during a pandemic, but I think the guy was full of crap.

  • KrutiSutaria Kruti Sutaria (@KrutiSutaria) reported

    @TELUS @TELUSsupport @telusmobility what do I do when eppcare doesn't answer any emails over 48 hours? Just sent an email to your CEO Darren Entwistle about my dissatisfaction and to Executive Customer Relations. Anything else I can do? #telussucks

  • EntitledCanada Supporting local businesses and community (@EntitledCanada) reported

    @TELUS No service whatsoever. DONE with this useless crap. Using up my time, they should pay me.

  • DougAlder Doug Alder - wear a damn mask save lives (@DougAlder) reported

    @kootscrutinizer @WCGrid I've not had any problems with my Telus Optik

  • EntitledCanada Supporting local businesses and community (@EntitledCanada) reported

    @TELUS I'm buzzing with frustration dealing with you for weeks with no end in sight. No service but high cost. Useless.

  • nessakurtzweg Vanessa Kurtzweg (@nessakurtzweg) reported

    @chinridge @TELUS Had so many problems with telus, and would go without service for months, no refund...4 years of landline hell. Last tech I had told me telus won't put any more money into rural, there's no money to be made there, so he encouraged me to look elsewhere, and I did. Happiness!