Telus

Telus Outage Report in Heinsburg, Alberta

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Heinsburg, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Heinsburg and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Heinsburg, Alberta 12/10/2025 04:25

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (52%)

    Internet (52%)

  2. Phone (24%)

    Phone (24%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • JekyllnnHide MtPleasant (@JekyllnnHide) reported

    why (tf?) did I get a 23 page package in the mail from telus, on no prompting, after 20+ yrs of having the acct??? I think it's informing me of my obligations in being a customer. I get to do hours of phone time to fine out. Delightful, @telus gee, thanks.

  • cbcwatcher cbcwatcher (@cbcwatcher) reported

    " Instead of attacking independent providers, governments should match their service levels. Telus is embarrassing government by exposing its deficiencies.

  • Hrbngr_of_btfl Gen_Grevious ∞ (@Hrbngr_of_btfl) reported

    Tried switching to a new SIM card and I’m just getting a no service message after a few hours. What’s the deal @TELUS? @TELUSsupport

  • danbattista Daniel Battista (@danbattista) reported

    @TELUS @TELUSsupport telus charges Roaming while your in Canada now, zero help from their support team. Horrible.

  • TELUSsupport TELUS Support (@TELUSsupport) reported

    @BuildThisHous Hi, to speak with a representative and cancel your account, you can call from US 1-866-771-9666 or *611 from your TELUS phone. Thank you.

  • northsidechad Northside Chad (@northsidechad) reported

    @TELUSsupport Hey Telus Support, is there anyone working this account tonight?

  • AdamBissonnette Adam Bissonnette (@AdamBissonnette) reported

    Boy, if it's my equipment and not Telus's hamsters dying that's causing my unstable internet, I'm going to be viscerally upset. Can't afford a new router right now.

  • PheonixReighnne Phoenixxx_Reighnne (@PheonixReighnne) reported

    @TELUS I am on AISH.. & have internet for good.. & after a year of calling trying to find an account number & reconnection fees after 14 months I have received my first bill I don’t feel I should have to pay a reconnection fee where my account was never set up to receive a bill

  • AnanyaSanyal1 Ananya Sanyal (@AnanyaSanyal1) reported

    Disgusted, disappointed and frustrated with the service of ADT by Telus!! When it was just ADT we had seamless service for 10 years but since we got ADT by Telus, since last 6 months, it's been utter disaster!! Does the company care??# ADT by Telus

  • keepontruckin78 Jas In 🇨🇦 Gettr: @JasinCanada (@keepontruckin78) reported

    @dee_brown @TELUS This is just virtue signalling. At @telus you don't give a **** about people living below the poverty line on disabilities but you can donate money to Canadian youth and people in Ukraine.