Telus

Telus Outage Report in Heinsburg, Alberta

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Heinsburg, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Heinsburg and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Heinsburg, Alberta 12/07/2025 01:10

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Phone (17%)

    Phone (17%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. TV (6%)

    TV (6%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • cycnet Bones (@cycnet) reported

    Personally looking forward to when Telus offers an assisted death concierge service. Just imagine the cute animal graphic advertisements

  • SSeanNicholson Sean Nicholson (@SSeanNicholson) reported

    Every few times I go to watch TV there is no sound. Thanks @TELUS for the A+ service. Glad I'm paying for something I can't hear. @TELUSsupport

  • larsondesouza Larson de Sousa (@larsondesouza) reported

    @EE @EE we are unable to connect to any mobile network here in Canada. Rogers - No access Freedom - No access Telus - connects at times but then said emergency calls only. Bell - can't connect. It was working OK till about 3 hrs ago. Any known issues with roaming services ?

  • lordjeff Jeffrey Stark (@lordjeff) reported

    @vavroom @TELUS @ATT helpdesk are not meant to be helpful but triage issues... and provide a buffer between the people who can do stuff and the public

  • ABMagnaye 🥷🏼 (@ABMagnaye) reported

    One of my old customers from Telus keeps asking me to send her booty pics on some real weirdo ****, freak

  • thechek182 Thechek182 (@thechek182) reported

    @ycmmat @TELUS I am at a loss for words about how bad they are. They screwed up a simple account transfer & cut service because they were sending bills to nobody. We reach out to them to figure it out. Offer to pay whatever is owing and they have no idea on how they can accept our payment.

  • thechek182 Thechek182 (@thechek182) reported

    How does a business like @TELUS get so big while simultaneously offering by far the worst customer service experience hands down. It is really baffling to me.

  • sirlaqua ន♬ɭ♬៣ɨ ᖱ♬ƴ០ (@sirlaqua) reported

    @TELUS is the worst thing that could happen to anyone, you people won’t give me headache, better to part ways with this network

  • RonKlopfer Ron Klopfer (@RonKlopfer) reported

    @TELUSsupport can you confirm that the Optik TV provisioning web site (My Telus) is down? It is giving many errors related to availability. Estimate time to restore?

  • Kristy91808800 Kristy (@Kristy91808800) reported

    @LaceyLaceyp The lady I spoke to on the phone at vaxx call centre ( Telus?) young she said she was waiting to get her first booster she works from home, stayed in over omicron as she knew she’d never get another booster and she’s going on holidays in the summer.