Telus

Telus Outage Report in Heinsburg, Alberta

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Heinsburg, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Heinsburg and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Heinsburg, Alberta 02/21/2026 19:35

February 21: Problems at Telus

Telus is having issues since 01:40 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (46%)

    Internet (46%)

  2. Phone (29%)

    Phone (29%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. TV (6%)

    TV (6%)

  5. E-mail (5%)

    E-mail (5%)

  6. Total Blackout (4%)

    Total Blackout (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • TinZhanV RIO.J (@TinZhanV) reported

    @TELUS Internet cable cut down by a truck on Friday. FOUR days passed, called for service, long hours waiting, long hours begging, but NOBODY cared. Working at home, we need INTERNET . TELUS do your work.

  • ShOcKjOcK80 Jeff Cabiles (@ShOcKjOcK80) reported

    @MindyJoss Unfortunately, we left MTS because when we called to see if they had any deals, all we got was the run around and a few rude customer service reps. I’m with Telus now, no issues, maybe check them or other plans? Compare? 👍

  • hylaride Christopher Hylarides (@hylaride) reported

    @shawnmicallef The biggest net positive for Telus isn’t necessarily the price, but the fact that unlike Bell/Rogers they’re not quite the media conglomerate. I’ve never gotten random mails to subscribe to TV/magazines and other marketing from them nor do they ever call me about such things.

  • kiIIermoth north (@kiIIermoth) reported

    i think the telus tech support guy saying "you're playing games online.. and you're a girl. you must be popular huh?" over the phone is actually gonna haunt me until i die now

  • vwmannn Vitor Westman 🇧🇷🇦🇹🇨🇦 (@vwmannn) reported

    @vania_pacheco Is the quality of their TV service that bad? What happened? #Telus

  • DianeFreeling Diane Freeling (@DianeFreeling) reported

    Is anyone else having trouble with Telus TV and internet in SW Calgary? No TV reception and half assed internet

  • _Jeff_B_ Jeff B (@_Jeff_B_) reported

    @TELUSsupport @TELUS Why do I have to call Telus for creating a Telus email address?? Every time that I want to create a new email address I have to call Telus & ask them. This is against our privacy. If Telus could not handle the new email service, don't provide it.

  • vania_pacheco Vania Pacheco (@vania_pacheco) reported

    Finally canceled cable. Wish me luck during withdrawal period. What made me laugh was Telus offering me $15 discount to retain me. I’ve been a customer for almost 10 years, always paid on time and canceled because my tv always kept losing signal, finally fed up with it!

  • EComm911_info E-Comm 9-1-1 (@EComm911_info) reported

    .@TELUS advises that cell service has now been restored in @fortstjohn. Thank you. #911BC

  • bikerdad1980 James (@bikerdad1980) reported

    @TELUS Telus has great speeds but lacks in the service department.... By a looooong shot.