Telus

Telus Outage Report in Heinsburg, Alberta

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Heinsburg, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Heinsburg and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Heinsburg, Alberta 03/20/2026 15:45

March 20: Problems at Telus

Telus is having issues since 10:40 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (51%)

    Internet (51%)

  2. Phone (21%)

    Phone (21%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Total Blackout (5%)

    Total Blackout (5%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • STaTiiCzGrizzly kendryan (@STaTiiCzGrizzly) reported

    @TELUS has the worst internet on earth

  • sqwabb Stanley Q Woodvine (@sqwabb) reported

    @vanalogueYVR Facade is lovely. Inside is tatty & units are tiny, cramped affairs! And the building is a difficult candidate for highspeed fibre optic, unless Telus can run the cables up through the old floor-to-floor garbage chutes.

  • shayrae_bae s (@shayrae_bae) reported

    Very disappointed in the customer service from @Shawhelp I have never had issues with cancelling services form Sasktel or Telus. Will definitely not be a returning customer

  • kimmerly_tamara Tam.i.am 🧶🧸🇨🇦 (@kimmerly_tamara) reported

    @TELUS I am really getting sick and tired of not getting any service out of my phone. It keeps dropping calls and I'm ready to go to another company because this is BS .

  • RJPate3 R J Pate (@RJPate3) reported

    I’ve spent 2 hours + on the phone with @TELUS @TELUSsupport being told that my internet connection cutting out wasn’t the issue . Thank you Telus for wasting my time. I will be canceling

  • stsvrd Debra (@stsvrd) reported

    @TELUSsupport Not sure what is going on in Edmonton Overlanders area lately started with Power Outages with Epcor 2 days in a row and Now with Telus. No Internet, No TV, No Home Phone! What if you need to call for emergency help.

  • i_am_ange_ Angela Anderson (@i_am_ange_) reported

    So I’m on the phone/on hold with @telus for 2 hours, transferred to 3 different departments to have the CALL FAIL while getting some dumb response. @TELUSsupport

  • TELUSNews TELUS News (@TELUSNews) reported

    A blended churn rate of 0.81% puts @TELUS’ Q2 results at the top of the industry, demonstrating that a commitment to a world-leading network and peerless customer service produces customer loyalty. #TELUSresults

  • CulturedMan5 Sandhs (@CulturedMan5) reported

    @ironmouse No problem, but I’m just going to use this as an excuse to say **** TELUS AND **** SHAW.

  • MathStudio_Usha Usha (@MathStudio_Usha) reported

    Do not be stupid like me and stay with @TELUS @TELUSsupport for 14 years out of some. Misguided sense of customer loyalty. They don't care and they definitely proved that today. Also the Telus store @ShopSTC avoid it unless you to be spoken to passive aggressively.