Telus

Telus Outage Report in Heinsburg, Alberta

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Heinsburg, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Heinsburg and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Heinsburg, Alberta 01/07/2026 09:45

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (50%)

    Internet (50%)

  2. Phone (26%)

    Phone (26%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (6%)

    TV (6%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. E-mail (4%)

    E-mail (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • BarjeesJad Barjees Jad (@BarjeesJad) reported

    @discord Can't connect to VC. Might be a TELUS issue because my friends with Shaw can connect just fine but my other friend with TELUS has the same issue.

  • IslandLooter 🇨🇦 Failed Saving Throw (@IslandLooter) reported

    @xLiserx I literally just called them to cancel TV and complain as their internet had done nothing but increase in price. Shaw has fibre 8x faster for same price. Telus can't be bothered to bring it to my block. I've been an internet customer since BC Tel days, almost cancelled after 25+

  • chrissie60ca Chris Leclerc (@chrissie60ca) reported

    @DanielleDavids_ Are you with Telus? They have a service called Call Control that works really well for stopping most spam calls.

  • Kautzy82 Neil Kautz (@Kautzy82) reported

    @TELUS TV sucks. Regretting the switch from Shaw Cable.

  • YankeeCanuck Yankee Canuck (@YankeeCanuck) reported

    Oh good one, Telus - you can't fix this, we have no internet access & your tech is running our mobility data up with a FaceTime call. Just beautiful. Also sounds like you've been charging us for Fibre but not giving us Fibre, according to the tech. If that's the case, you'll be

  • JimSmit31509504 Jim Smith (@JimSmit31509504) reported

    @nationalpost @TELUS Still zero service for most of rural Canada

  • LeeAnnaR6 Lee-Anna R. (@LeeAnnaR6) reported

    @TELUS I've been waiting over 1 hour and 36 min to get a representative on the phone. How is this customer service? Does anyone work anymore?

  • zzqsgzzq zhenqiz (@zzqsgzzq) reported

    First of all, the issue was not fixed after 5 hours call and it was caused by a stupid mistake that I clearly told Telus not to do; Second, all departments were pushing the back back and forth; Third, for the last sentence I heard, you can easily tell that the agent didn’t care

  • DonaldiMariette Mariette Donaldi (@DonaldiMariette) reported

    @VancityReynolds @Mintmobile @peternowak I asked him already! There's a certain ex-Rogers/ex-Telus CEO that could probably help on this! Canadians will support a Ryan Reynolds' company and we're tired of paying outrageous cell costs!

  • JordanTRA ⚠️Jordan⚠️ (@JordanTRA) reported

    @danipostscringe It just seems like it's just Telus people with the issues. My Shaw friends are fine.