Telus

Telus Outage Report in Heinsburg, Alberta

No problems detected

If you are having issues, please submit a report below.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Heinsburg, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Heinsburg and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Heinsburg, Alberta 11/22/2025 16:15

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Phone (19%)

    Phone (19%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • DReay David Reay (@DReay) reported

    @marionetta @MondeeRedman @TELUS Keep track of the time. At the end of the resolution of your issue bring it up. Put a dollar value on your inconvenience and ask them to fix it.

  • immasters Adam Fulford (@immasters) reported

    I'll be switching to Telus mobile service. Offered me a better deal than #bell. @bell didn't get back to me to match the offer when they said they would, and my PM to them on Twitter didn't get a response. Telus SIM card is in the mail.

  • thatgirlxo kristylynn 👑🐝 (@thatgirlxo) reported

    @BudweiserGirl @TELUS @TELUSsupport I always get "disconnected" w/ them. When I call now, I have them call me back. Telus customer service is horrible. 👎

  • Aroundtheglenn PBJ (@Aroundtheglenn) reported

    @Koodo @Telus What’s up with your service in Central Alberta? I’m not in the boonies & I got ONE bar at best. Try to make a call & I get a “Call Failed” message. WTF? Do I really need to go back to Bell?🤬 And this tweet only went out cause of wifi. Repeat WTF?

  • Farmboy646 Farm Boy (@Farmboy646) reported

    @AxiaFibre great infrastructure, customer service is not where it needs to be. Would like to go back to @TELUS if the service was in our area.

  • abstractica Dr. Elle aime de cosmos (@abstractica) reported

    @cruise_peter Ohh that makes sense. I didn't know there was an option beyond the smartphone type. Interesting. My dr office has been trying really hard to get ppl to sign up for online accounts and I put my foot down. I don't trust Telus Babylon either. I've had enough of it all. _enough_

  • shess0highh annoyed ♕ (@shess0highh) reported

    @telus customer service is absolutely wonderful compared to koodo

  • MartaSkky Marta Skky (@MartaSkky) reported

    I used to love @TELUS but then they sold me a lemon of an iPhone and refused to take it back! 2 months in and my battery dies at 3-hours on the mark. I regret pulling my staff from @Bell and @Rogers to now have to deal with this BS #corporate #fail

  • ayja147 Noel25 (@ayja147) reported

    Telus sucks could not answer question in regards if you could’ve hacked or tracked.

  • MagduhS Swagda (@MagduhS) reported

    For being a long term customer of 10+ years, whose phone is completely paid off, my service will go up $5/month starting in September. With no explanation. Wow @TELUS you make loyal customers feel so valued @TELUSsupport