Telus

Telus Outage Report in High Level, Alberta

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in High Level, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in High Level and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in High Level, Alberta 11/09/2025 22:35

November 09: Problems at Telus

Telus is having issues since 08:20 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Phone (20%)

    Phone (20%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. TV (6%)

    TV (6%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (4%)

    E-mail (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • CrunchyCarpets Kerry Sauriol (@CrunchyCarpets) reported

    @scatteredmom @TELUS Talk here to @TELUSsupport they really are the only one as with Telus who actually try to help

  • _milindmore Milind More (@_milindmore) reported

    @TELUS link doesn't work.

  • itlooksreal theo from gob (@itlooksreal) reported

    You have to hand it to Telus for being like "animals are our brand" for like 20 years. Don't fix what's not ever going to break

  • ltdesroches L D (@ltdesroches) reported

    @itlooksreal i am anti-baby animal so telus will never have my business

  • ai__taemin m (@ai__taemin) reported

    Haven't had any service wirh telus and I already don't like them

  • rbickell77 canuckcareeradvocate (@rbickell77) reported

    I am done with @TELUS Their internet has been horrible for months and now it’s affecting work. I live in DT YYC. There’s no excuse for me to be paying so much money for crap service.

  • cindyreddeer Cindy Coubrough (@cindyreddeer) reported

    Hey @Shawhelp, I was just informed that Shaw is switching accounts over to Gmail like Telus just did. I found it out from my printer support as our scan to email stopped working. Is this true? As a Shaw customer, I haven't received any communication re this.

  • eringobraghh___ ⓔⓗ🇨🇦 (@eringobraghh___) reported

    Who are you using for your cell provider?? Getting beyond frustrated with @TELUS cause their support team ignores tweets and can’t answer simple questions. I shouldn’t need to log in 84 times and verify my Twitter in order for you to answer a simple question

  • w_razvi Waseem Razvi (@w_razvi) reported

    @telusmobility @TELUS @TELUSsupport Worst thing is they promise to have a manager call us after waiting hours on hold and no one ever calls. They expect us to pay us our full bills while they gave us defective phones and horrible service. We even had our phones replaced by apple

  • denmanguy1 denmanguy (@denmanguy1) reported

    @CitizenYan I’ve had issues with both Telus and Shaw cable TV reception. Channels freeze and pictures become pixelated. It’s been happening for about a week now.