Telus

Telus Outage Report in High Level, Alberta

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in High Level, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in High Level and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in High Level, Alberta 01/31/2026 13:10

January 31: Problems at Telus

Telus is having issues since 09:20 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (48%)

    Internet (48%)

  2. Phone (27%)

    Phone (27%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Total Blackout (5%)

    Total Blackout (5%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • ReedShelby Shelby Reed (@ReedShelby) reported

    Seem to get anyone in Edmonton to believe me that I have optic fibre pulled into my place… I was looking forward to switching from Shaw to Telus but if this is the kind of customer support and experience I am getting.. then I will never get optic fibre hooked up..

  • BeccaSelecta BeccaSelecta (@BeccaSelecta) reported

    The amount of scam texts coming through my @TELUS phone service is getting a bit nuts. Are other carriers just as bad right now?

  • SnackySquash Pineapple Squash (@SnackySquash) reported

    @TransLinkNews @adtrack_media @TELUS This is awful..... no one asked to be advertised to more :( Just awful

  • VIMichaelKelly 🏒 Michael Kelly (@VIMichaelKelly) reported

    Police estimate $2.5 million dollars in theft to date, due to phone scams in BC alone. The telcos in Canada have to do a better job at blocking scam calls from their networks. Rogers, Telus, Bell and Shaw all making huge profits have to fix this. @CRTCHearings

  • daredevilhymnal ✷he/him✷♿️✷i only check notifs/DMs✷ PAYPAL IN BIO✷ (@daredevilhymnal) reported

    just remember to put in the name associated w/ your account at your cell service provider & you will be fine hgsjdjdhgsfk! telus gives me an option to put my actual name as well as my legal name in so that is exciting! hopefully the service does not out me to ppl lol

  • vicwozniak Vic Wozniak (@vicwozniak) reported from Surrey, British Columbia

    @TELUSsupport Telus internet service has been flaky for several weeks now. Wifi connections dropping frequently where signal is “strong”. Surrey 185 street

  • swill7 Sheryl Williamson (@swill7) reported

    @TELUS Had one of your reps come to the door. Wasn’t interested, he didn’t want to leave. Closed the door & he took it upon himself to walk down the side of the house. Got real rude when I asked him about it. Not cool. 😡

  • bekindandmask1 Kris Tina (@bekindandmask1) reported

    @Jenfeds73 @TELUS_Spark I would insist that the music be turned down for any child who needed it. My child has severe sound sensitivity/anxiety and doesn’t do well in similar situations, she usually flees. I think most people wouldn’t care And Telus should be ashamed of their response

  • StevenX_DFA StevenX (@StevenX_DFA) reported

    @PrimeBane The telus hub isn't completely terrible, though it's still miles from a proper fiber connection. But I certainly get by.

  • rdumaresque Reggie D. (@rdumaresque) reported

    @TELUS had me wait on the phone for an hour last night because I got a roaming charge and I haven’t been outside the country. Transferred me to the wrong department only to tell me that I would have to call back again after my next bill for them to fix their mistake.