Telus

Telus Outage Report in High Level, Alberta

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in High Level, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in High Level and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in High Level, Alberta 02/07/2026 12:10

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (48%)

    Internet (48%)

  2. Phone (27%)

    Phone (27%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Total Blackout (4%)

    Total Blackout (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • YardPlots Yard Plots Landscape (@YardPlots) reported

    @TELUSsupport 1 in 25 telus employees show they care about the issues people with multiple barriers have, no wonder your corporation lies to the public about helping PWD's. Too bad the government stopped paying your bill. That tax money would have gone much farther given directly to me

  • geoffharris_re Geoff Harris Real Estate (@geoffharris_re) reported

    @TELUSsupport @TELUS Unacceptable wait times for support this morning. 40+ minutes and no help in sight. Online support and going through MyTelus is a joke. Continuous loop of extremely annoying music and reminders that their support is “busy helping others” - not good!!!

  • Paul_Mansell1 Paul Mansell (@Paul_Mansell1) reported

    @Shawhelp @ShawInfo I am hoping someone is working to try and fix my problem of no internet, only 33 hours and counting. It I’ll good by #shaw and hello @telus once it’s fix and I can recover the damage.

  • TheNaBBer88 j0e McNaBb (@TheNaBBer88) reported

    @TELUS @PCMag No fibre here 75 down 15 up that's the new dail up.... what will happen when 8k comes out ????

  • sbwcws Tick Tock (@sbwcws) reported

    Telus investing $2B to expand fiber optic network in Calgary $TU

  • jon9641 Jonathan Wilkinson 🇺🇸🇨🇦 (@jon9641) reported

    @TELUSsupport I waited an hour and 30 minutes! Telus has ruined what was once great support for ADT Canada. Any chance you can sell the business back to @ADT ? I left Telus more than a decade ago because of their horrible support. I’m not happy to be back with you!

  • AlbertaPAH Alberta Political Accountability Hub (APAH) (@AlbertaPAH) reported

    It's also not just poor quality, but high costs - in large part thanks to telecom companies divvying up the province and refusing to compete with one another in rural areas. For example, if you want internet in Camrose, your choice is Telus, or a company leasing Telus' lines.

  • OilCityDynasty Oil City Dynasty (@OilCityDynasty) reported

    @SunwingVacay FREEDOM TO CHANGE YOUR MIND?!?! Wow. What a post from a thieving company. Booked a holiday feb/20. Agent talked me into travel insurance. Which I bought. Informed 2 months later you would keep my money. Worst company I’ve ever dealt with. Which says a lot, I’ve been with @telus

  • breabeck Breanna Beck (@breabeck) reported

    @TELUS Can you support small business owners by just providing good mobile service where we don’t have numerous dropped calls, failed calls or break up so bad we sound like robots that are short circuiting?? #reddeer #telus

  • Redawna Redawna Kalynchuk (@Redawna) reported

    @dmacpher @TELUSHealth My experience with Telus in general is Go to the hospital. Worst customer service experience ever earlier this year. And after talking to someone who had been there 10+ years after 2 weeks of min 4-5 hours a day trying to contact them they said it is bad. Really bad.