Telus outages and service status in High Level, Alberta

Problems in the last 24 hours in High Level, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in High Level, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Telus Issues Reports

Latest outage, problems and issue reports in social media:

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  Gary Mason 🇨🇦🇺🇦 (@garymasonglobe) reported 8 minutes ago

  It seems @TELUS is fine with its business clients waiting three weeks to get a problem fixed. Imagine running a business and having to face that situation. Is Telus going to reimburse me for the three weeks I won't have service they are suppose to provide?

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  Temple 8 Research (@Temple_Eight) reported 8 minutes ago

  I hope the $ASTS boys like dilution because you're going to need a lot of it to fund your ambitions. While ASTS has a small lead on broadband connectivity their real advantage is spectrum access via carrier exclusivity and they've locked up nearly 60 mobile network operator partners covering over 3 billion subscribers AT&T, Verizon, Vodafone, Rakuten, Telus, Bell, etc. SpaceX operates more than 9,000 satellites around 60% of everything in orbit. ASTS has roughly 9 including recent launches, and is trying to accelerate to about one launch a month to hit 2026 targets. Analysts are skeptical it can sustain this. Each BlueBird Block 2 is a 6,100 kg spacecraft, far more complex and expensive per unit than a Starlink satellite and AST can't launch anything close to the pace of Musk. SpaceX owns the rockets while ASTS has to buy rides on Falcon 9, New Glenn, etc. SpaceX's hardware iteration speed is, as one analysis put it, a real and durable advantage, and if their next gen satellites deliver on data performance, the competitive gap narrows while the constellation scale gap stays insurmountable. SpaceX already took the biggest carrier prize in the US being T-Mobile. So the carrier moat cuts both ways. SpaceX obviously has access to vast capital after IPO, with Starlink generating ~$10.4 billion of revenue in 2025. ASTS is pre-real-revenue at scale ($70.9 million in 2025) and funding itself with convertible debt and dilution. Do the bulls have an answer to this?

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  VanCity!!! (@VanCityPaez) reported 11 minutes ago

  @for_vaughan @TELUSsupport There's a reason so many of my neighbours have switched from Telus to Rogers. The customer service is horrible, and their plans suck.

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  Alberta Working Forward (@ABLabourToday) reported 17 minutes ago

  Ranking of the 3 worse Canadian cell phone companies, based strictly on consumer sentiment. 1. Rogers Wireless (Worst): Consistently generates the highest total volume of consumer grievances in the country. 2. TELUS Mobility: Experienced a staggering 78% spike in year-over-year complaints. 3. Bell Mobility: Rounds out the Big Three with 17% of all national complaints. The number one consumer complaint with these Canadian cell phone companies is incorrect billing and unexpected charges. "Almost" Criminal.😡 ------------------------------------ 🏅The Best: Freedom Mobile: Freedom is highly praised by consumers for aggressive pricing and a firm commitment to "no price hikes" contract guarantees.

• 
  n (@noorrbit) reported 19 minutes ago

  WHY IS TELUS SERVICE SO *** @TELUS I beg u fix it it’s taking 5 years to load

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  Stan Querin (@BlackStangBC) reported 21 minutes ago

  @jabo_vancouver @TELUS That's a typical day for me with telus try channel up then down....

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  CondomsCanada (@Condomscanada) reported 22 minutes ago

  @jodyvance @TELUS Don't blame you. We have had a horrible experience with them...over a simple change of address and service. They never showed up to install, and we have to deal with an offshore person to fix it...a LOCAL address change!

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  PsudoMike 🇨🇦 (@PsudoMike) reported 24 minutes ago

  @KerrGordon Not typically — SIM cards are separate from the device. The phone connects to the network via the SIM (or eSIM). Telus framing it as hardware doesn't change that it's a mandatory access fee.

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  Tegan (@tegan4618) reported 26 minutes ago

  @mcgregis @status_is_down We have starlink, never an issue. But phone, Roger's, what an awful company I did have Telus, no issues till in all hubs wisdom switched me to Roger's ugh. Seriously considering a landline, not sure what we were suppose to do were we to have an emergency

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  🍁🇨🇦🍁Phil from New West🍁 🇨🇦🍁 (@Fildo_Baggins) reported 29 minutes ago

  @jodyvance @TELUS Telus service sucks